Hello, everyone. Welcome to Ellison Tapps webinar where we have guest Laura S. Quinn who is here to speak to us about demystifying the steps to a successful website project. So I'm looking forward to hearing what we need to do as we go through our website build and I'm going to turn it over to Laura now. Fabulous. Welcome everybody. I am excited to be here today. Let me just introduce myself. I am an independent consultant that helps nonprofits build websites. I work a ton with legal aid. And I'm working right now with the folks building the either the new Oregon legal help, as well as the Virginia Poverty Law Center and the Lawyers Trust Fund in Illinois and I have a whole slew of previous clients. So I do both website strategy so upfront what to think about as you're trying to define what your website will be. And I am a coach and guide to through the whole life cycle. So I work with folks in like a weekly call or bi weekly calls to help them to think through best practices and potential risks and how to work with vendors and things like that. And that ties in very much with the idea of what we're here to talk about today, which is thinking about the whole life cycle the whole journey through a website process. So this is our roadmap to the whole session. So this is a pretty overwhelming slide, but it's because it is in fact a map of every single slide that is in this, this session. We're talking about before, what happens before design, which is different vendors give it different names. So the, I haven't tried to actually name this thing but it's basically everything that happens before design, then there's design itself. There is the build. There's the test and launch. And throughout the whole thing there's the project management will actually jump into project management after the right before the design. So the this presentation pretty much assumes you're working with a vendor it were it assumes that you have a sizable enough website that you're not just going to kind of crank it out by yourself. And if you have, you know, unless you're building your own site on like Squarespace or Wix, which you certainly can do. But you I'm suspecting you're not here today to do mystify that process. So this assumes that you are slightly mystified by the process, which means to me that you are potentially working with or thinking of working with a vendor. So a website firm to do your project. Let's dive in. So the steps prior to design. Some people call this entire process discovery, but I have labeled a particular piece of it which is the firm working with you to understand kind of what has come before as discovery. Talk about user research and branding, both of those are kind of optional steps, and then documenting your scope, not an optional step. Just in general, my slides that you'll be seeing today are very wordy. They are somewhat slimmed down from a deck I have that I actually use with coaching clients to describe what to expect in their project. So it is, you'll find that I'm not actually touching on every point in every slide, just for the sake of time. Do ask questions if you have questions about something that you see that I don't talk about. And also you absolutely will get the slides. So these will also be a reference that will go it kind of dive in slightly differently into some of these topics. All right, prior to design. Discovery. So discovery is should happen on pretty much every project in which you work with a website firm. That's where they review what you've already have. And work with you to understand your perspectives about what it is you're building. So they're reviewing, for instance, your website, your mission, anything you've got that's relevant analytics for any relevant existing websites. For some projects you might want to think about looking at comparable or competitive with competitive websites we don't think about competitors and the nonprofit sector but you know you probably have them. And then you want to make sure that in some way through this process, you want to define what the goals are for the site. So what your organization is trying to achieve, and who you're trying to reach in terms of audiences. This is generally done through the firm conducting some potentially internal stakeholder interviews so they're interviewing you they're interviewing your leaderships things like that, possibly email surveys with internal staff.  So, we talked about identifying audiences, you also want to think through, what are your audiences goals, you're throughout a website trying to balance the organization's goals with your audiences goals. And so it's critical to actually define what your audiences goals are. If you are going to effectively be able to do that. This is where user research up front can be very handy. And I generally recommend it on a larger site so if you have, I don't know 50 or $100,000 or more. Well, 50 or $100,000 or more, and you have an audience that is somewhat different than a typical legal aid audience I've actually in the world of self help resources for general publics. I've started to recommend not bothering with initial user research because there is a lot of user research about what low income populations want or need in terms of self help resources. So it's well worth putting those resources elsewhere like user testing, for instance, which has not done nearly enough. Anyway, sort of think about interviews. If you have a website to do a quick pop up survey conceivably I don't do much typically with email surveys or other types of surveys. This makes more sense if you have like a membership population or something like that. But then regardless of what you do. It's very useful to do a workshop or multiple workshops to arrive at agreement among kind of your internal team and the firm as to what you think the audience wants that might be based on research or not based on research, whichever doing something like this this is just a screenshot of a mural board. What is so for this audience, who are they what are their goals what content do they want what actions do we want them to take. It can kind of be an interesting balance here branding. So if you were doing a website that is more targeted towards people like donors media legislature so less towards educating people about legal information and more towards showing how you are an important part of the ecosystem who should be listened to and funded. You definitely want to think about whether you have a solid explicit vision of how you're portraying your organization. And if you don't a website can be a really good impetus to create one. This could be done by a website firm. Some website firms do branding as well. This could be done by a separate firm. It's probably a little you can make the whole project a little cheaper likely by having a specialist branding firm and then a specialist website firm. Either way, branding is typically does not come cheap is typically going to be a 10,000 to $50,000 or more project to define kind of who you are in a really compelling way. So, before you go into design. The point of all of this stuff is choose for you and your firm to agree on what the scope of your website is. So scope meaning the features, the approximate number and kinds of pages, and therefore the amount of work on a site. There is no standard way to document what the scope is, but you should make sure that it is documented in some way. So basically, if you come back to at the end of the project and you're like for instance testing, and you say, but wait, it doesn't do x. There is actually some document from you for you to go back to that says it should do that that is actually part of the site. Because otherwise things get as what you can imagine very icky at the end when there is no definition as to what actually the site should do and people disagree on that. So scope is a very typical way to document smaller sites. Here's an example. So it's just a great way to kind of get a sense of the gestalt and the site might have some additional documents to do more complex functionality. So environment spreadsheets. So you may have things that aren't easily portrayed in a diagram. So like for instance here we're looking at user accounts and how those work, how our email and SMS stuff happens. It's a lot easier just to write it out than to put in a diagram. So that could also apply. Some people also use what's called wireframes, which I'm actually going to be defining in the next section. It's basically a set of diagrams page by page. So, as you're in this particular part of the project before you get into really the, the depths of design, as you're defining your scope. It's possible that you had a either a fixed fee with your firm, or you had a range with your firm, and it's become clear as the firm has talked to you that the project is actually larger than what they understood and that would typically be because either the RFP wasn't very clear, or the RFP was out for the proposal, or there was room for misinterpretation, or kind of your own thoughts have evolved as throughout through the kind of the definition discovery strategy phase, and all of that is valid. It's also valid to say, I don't have any more budget. So, this is a $40,000 project I can't spend any more money, but then it's important to work with your firm to figure out what to drop to so that you actually can be a $40,000 project. It's very reasonable. I mean it also obviously it could be a tactic by a firm to try to bait and switch to say I can do it for $40,000 but then actually it's $60,000 if you want what you want so it's possible. It's also possible that it is actually, it like if it seems like there was room for miscommunication that it's quite reasonable that there was, they do have new information, and you need to work with them to figure out what can actually be done on your budget. Right. Questions on any of those before designed things before we take a little bit of a offshoot from the specific project timeline to talk about project management. I really liked your suggestion of using the website project as a chance to consider your, you know, your branding and your values I think that's really important because it can help what your website looks like but it also can help in lots of other things so I really like that point. Yes, absolutely if it's, if this is if this is kind of shaky that if your branding is kind of shaky and then obviously building a whole website on top of it is not going to improve it. And you will then have that you know like you'll still if you ever change it you'll then need to shore it up in the long run. So it is, it can be tricky to internally decide like alright we're going to spend time and money on this. But it is can be definitely worth the effort. Thanks. All right, project management. So here we're going to talk about defining roles status meetings and iterations and then just in general being a friendly person to your team. Actually, sorry I'm going to move things around slightly so I look like I'm looking at you as opposed to somewhere else. All right. So, project roles. So this is a big project team that we are looking at right now. So you may not actually have all of these roles. But I thought it more useful to have it bigger rather than smaller so within your organization there you want to make sure that there is a key point person so this is the communications contact for the firm. So there is a leadership sponsor. There's conceivably all of these are the same people if you're a really small organization, but you want to make sure there's someone from the leadership who is who has designated the money, who can make decisions if things go in a somewhat sideways, hopefully not sideways in a terrible way. So it's somewhat different direction who can allocate more money if needed. And that's important. You've got a core team potentially. So it's useful to have more than yourself. So if you can pull in another two people to help you think through and look at things that is actually a helpful thing to do. However, you want to make sure that it is clear who's responsible for the project success.  And possibly, if you have a whole organization worth of people who are wanting to get their hands on this project, you want to define some kind of essentially your core team is a governance structure for the whole rest of the organization. So you don't want to have more than so four more people and you. So that's five people, many more people than that being right. What really involved in the project is just going to start to have cause problems. So you want to have these people your core team go get solicit opinions and things like that, as opposed to having everybody in a mix. All right, at the firm. There's going to be should be a project manager who is kind of the liaison to your team. The project manager. So there should always be a someone to whom you can escalate your concerns. If you are over the project manager, you'll note that this does in fact imply that there's more than one person at your development firm. It's sometimes fine to go with a single firm. But that is this is a risk factor. If you go with a single person firm, is that there's no one to escalate things to not to mention, like if they decide to decide. Okay, something that's not quite so so if they win the lottery and they decide to turn things in, you know, two weeks from now, then there it's hard to know what to do with your project. So it can be a lot cheaper to go with a single person, single person firm single and independent contractor, but it involves risks. There are potentially in a larger firm, other leads. So someone or multiple people who you could in the largest project have a strategy lead, and then a user experience lead a user experience person is in charge of how a visitor sees your leads, they're in charge of kind of mocking up the pages, got a graphic design lead, you've got a tech lead, there may in fact be more people. So in fact, probably the tech lead is not literally coding the whole site themselves they have people but you'll likely never talk to the individual developers. So if you want how the project is set up, you may be talking a lot to these individual leads, especially someone like a strategy or graphic design lead. Or you may have most communications funneled through the project manager, you could in fact have one of these people acting as your project manager like you could have a tech lead acting as your project manager or a strategy you actually make sure that you have regular check ins with your so this would logically be be between the key contact and the project manager, just on the status of the project. So this is probably every two weeks if things aren't happening super fast or every week if a lot of stuff is going on. To in general here, what's going on to just do a rundown of who's waiting on what I make sure the firm knows that you're happy or not. So some of the things that I see in coaching is there's just kind of some basic miscommunication in that my clients, the organization is not very happy, and they haven't told the firm what they're not happy about. Generally, firms are really eager to make things right if you let them know what what isn't right. And depending on whether it's a flat. So flat the project means that they have a firm has said we will build the site for you for $50,000. An hourly project is one where they typically give you an estimate. So they say it's going to be about $50,000, but we are actually going to bill you for an amount of hours that's going to equate to that. So if it's a flat fee project you want to be checking in against the scope to make sure so we talked about defining the scope you want to make sure that things are being done according to that. If it's an hourly project, it's really critical to ask them to estimate how many hours they expect to use per phase. So for instance, how many hours are they going to use predefined how many hours they're going to use to find. And then check in on the actual hours that they have used compared to estimated hours. This is typically called a burn down. So, so this is so this means, so if they only expected to use 30 hours prior to the design phase, and they're at 50 hours already. So this can look like not it's hard to see that, unless everybody knew that it was 30 hours estimated for it because it's a drop in the bucket compared to the whole project. But if they're already 50 against 30 estimated, then those 20 hours need to either be made up somewhere, or you're going to pay those extra hours somewhere logically you and the firm wants to agree on what they're going to do faster or less in order to not have those or potentially get them to eat some of those hours so that not charge you for some of those hours if it feels like they were just inefficient. Another kind of overall project management concept iterations. So firms care a lot about iterations and iteration means that they have provided you a draft of something like so let's say a graphic design which is an intuitive thing. So if you provided you a graph, a draft of your homepage design, you give them feedback, they revise it and give you back a new updated homepage that iteration one, when you give them additional feedback, and they update it again, that's iteration to iterations are often in a contract as to how many iterations you have. They're careful about it. So if like for instance, the firm provides, let's say me personally, with a homepage and I say, Oh, but I think that we should do x y and the other thing, and they iterate it. Unless something else has been decided that's iteration one. And so if I now turn around to get feedback from other people in my organization, and they say, Oh, we have these other 12 comments. So iteration two, even though, like the initial, like nobody else's feedback was actually included the first time around so that was my fault that I made them do two iterations and really what should have been one. So you want to gather input from everybody. And more iterations are more expensive. So if you have a but conceivably desirable. So if you have something where graphic design is a kind of a core consideration, like this would be a more polished and like donor legislator facing websites, you may want to include more iterations or assume that it's going to, it's going to need to go through multiple levels in your organization sequentially and take more iterations. If graphic design is not a huge priority, then you'll just want to be careful and to say, All right, one or two iterations is likely fine. We just want to not exceed that accidentally. Lastly in project management, kind of an intuitive one, but one that not every organization does I can say as a consultant, you just want to be a human. You want to have a friendly relationship with your firm.  You want to manage the stuff that you've said you're going to do and do it on time. And here's some particular things to avoid. So firms hate unpredictable clients so they don't know how long they're going to take they change their minds like it makes it very hard to manage the work. I'm criticizing the quality rather than the content. So, great. We talked about only two iterations of this homepage graphic design, but I expected it to be good. I expected this to be usable, saying this homepage is not good is not helpful. And it's not friendly. So to try to be very constructive and thoughtful about what your, what your feedback is, if you need to go to a place of, like it's just not polished it's not professional it's not to a standard that I would expect. That's a serious project concern and it should be framed like that. And just logically being unpleasant rude talking to people like their minions, you'd be amazed as to what organization how organizations will talk to firms. So simply going out of your way to not do that will win you lots of friends and firms will absolutely go to take go to the extra mile for firms who are for organizations who are great to work with. Alright, questions into the chat, or I will forge onwards. Go ahead and type questions as you have them. As we go through and I will ask them, and I will answer them as I see them. Otherwise, I think just for the, the sake of the amount of content I've, I'm hoping to share with you, I will go on. I see something for Molly. I was just asking how many people does she think should interact with the firm. So that is the idea of the key content your key contact and your core team. So ideally, you have about three. So yourself, and two more people. You only have yourself that's better than nothing. I would cap it out at like six, seven people total. So like for instance, if the graphic designer is presenting graphic designs having any more than that is just going to have nightmarish be nightmarish yeah Molly is saying we have a lot of stakeholders will want to be involved with different opinions. Yes, so that is this nebulous thing down here with additional stakeholders and possibly whole additional departments. So thinking so that's critical to think through. So, can, can, will your other stakeholders be okay with saying someone represents them on the core team. That's possible or possibly not. Do you want to plan for iterations with the assumption that your core team does an iteration, and then you put it out to possibly a whole bunch of other people, and you'll get somewhat more comments, but you're not going to take like alright this is completely a design direction. So it's worth thinking through. Yeah, so Molly's added it sounds important to go to the firm with a unified message of what you're looking for. Yes, it's certainly at least a unified message of what you're doing. So a unified message of here is what our core team thinks, and then we're going to as part of our process, we are going to then put it out to 20 more stakeholders and expect that we'll get a diverse side of opinions, and we will then parse through it and tell you what to do. It's important that you not provide a bunch of dissenting and all over the place, opinions to your firm, they're just among other things they don't know how to decide among them like if people disagree, like they don't know how to decide which to do. Thanks for that Molly. Shelly mentioned in identifying the work group and core team versus the stakeholders seem to be important element, 100%. And I acknowledge that in reality, teams don't always fall neatly into these buckets. But if you can get people to agree as to who's on the core team that will really help you out. All right, let us move on words. Thank you Molly and Shelly design. Let's talk about wireframes graphic design user testing content and taxonomy design detailed specs. Okay this almost every every slide in this presentation could be a presentation in itself. So it's, there's a lot more to know here, but hopefully I'm giving you enough to at least know what words to look about in more detail. So wireframes are black and white line drawings of elements on the page and priorities. So this will almost certainly be the first step of your firm saying, here is kind of a page by page look, or many pages. On the site look of what will be there. And this is not looking at every piece of text, every, like the layout, all of that stuff it's generally to say, is this page doing the right things, will it achieve its goals. Will it are the priorities seem to be highlighted correctly. This is, sorry, and what we're looking at is a site for legal aid at work, which is in California by the firm theory and principle. This is as opposed to graphic design, where you can see so this is the same site. This is the entire frame we just looked at. And here's the final graphic design and copy. So the copy has changed here. So you can see various things changed here. And I think this is. In fact, I think one of the things that have changed is there may be no 100% desktop layout anymore that it changed so that it's something that works, at least on a tablet if not on a phone is what's also showing up on desktop. So we've got when you go to the guided help it actually drops the menu is one of the things it does. You can see the different treatments of the logo you've got colors which you didn't have in the wireframe you've got text which is different. So you can see this isn't. Although there's not no crazy design visible on this tiny navigation, there are things that have changed. So it's important to not look at the wireframe as a finished representation of your site. And on the graphic design stage, however, this will be a book the copy won't be final, but you should take it as a realistic look, looking version of the page. And it's important to review it for, again, the prioritization of information the polish the credibility are the calls to action clear does it present the attributes of your grant brand.  It's easy for a team to get caught up on whether this is the right shade of yellow, unless there is some branding implication for this shade of yellow, that is the designer's job. So possibly or like you could say I'm nervous that this button isn't prominent enough. Or like I worry that it's not visible enough should this be brighter or more called to you know to attention somehow, but simply saying I hate that shade of yellow is exactly the type of thing that can just believe to total disarray. You should leave to your graphic designer user guessing. Underrated. Very expensive. Here's a couple kinds of user testing that you can do that you could look up on after this if you wanted to to find out more about them. You can likely do user some user testing yourself. It's not rocket science to name a book in that field. For a contractor 1500 2500 is the type of thing that I do, for instance, for a small test, your firm may or may not do user testing unfortunately there's too few of the two for two few firms have it as one of their kind of core competencies content and taxonomy. So taxonomy refers to the, the organization of the structure so what the categorization is so here we see the list taxonomy content design and content strategy is also a huge thing in of itself to basically say, what type of content should we have on our site. We'll see it down, we'll do it. How is it updated over time. Is that achievable. All of that good stuff. Unless it's been arranged in advance, likely all of the contents design and organization and strategy will fall on your team. So this is something to think about way up front or sorry not before the project but early in the project to make sure that you are prepared to think about these things what are the types of content that's important to you do who's doing it how is it being updated all of that good stuff. Or there certainly are content strategists who you can hire to augment a project. I do that as well. Functional specs. On a more complicated side like for instance if you're building a triage portal or something against that. Business rules that want to be documented. So you might so things like what values are in a drop down box what how and especially and or logic tends to be much more complicated than you immediately realize it's counter intuitively complicated. You can either note the rules on on the wireframe, or still on some projects, people will do whole functional specs. All right, I'm going to forge onward through built, please do put your questions into the chat and I will go back around to answer questions. I'm realizing that my earrings match my brand color that I'm using in my slides which was not purposeful and is a little freaky. All right. In the build. So writing site content. Actually literally building the site front end testing getting content in and redirects. So, writing the content. It looks coordinate and color coordinated. So, it's often a huge amount of work to write the content for your site, and it's often left way too far to the end and it actually is. It's not at all unusual for it to delay the launch of the site, because you as an organization are still carefully writing the marketing text. So like for instance what goes on the homepage or the about page. You're finalizing the text of what goes on every button every link what the nav says. And there's obviously that people don't typically forget about this but it's a vast amount of work potentially the long form articles and information that are on your site. If you are moving stuff over from a different site which has long form articles or information. Definitely worth thinking about at least doing a pass for what's called rot redundant outdated or trivial content. If not a detailed audit to go through every resource on your site. On my website there's some pretty detailed resources about audits and how to do the building the site. So, the build is going to take up most of the, or the probably the majority of the hours for your development firm, but you're not actually going to be that involved in it. There's three kinds of things that you, you don't even necessarily need to know this, but it's sometimes useful to know there is front end testing front end testing is. I'm sorry front encoding, forgive me front encoding is done is the implementation of the graphic design into flat web pages. So it's what used to be just the HTML and CSS work which now is, you know, ballooned out. And includes, for instance, all of the accessibility work. There is the system development. So, if you're building on something like WordPress or Drupal, which you probably should be if you're doing a site of the size that we're assuming here. Much of the work is in configuring the system of kind of interconnected pieces, installing add ons modules. There's not actually, you can do fairly sophisticated sites without ever actually doing any custom back end coding. However, if you're doing things like decision trees or triage you're pulling information out of the database. That's going to involve building custom back end code. We're going to come back around as to why you might care in just a second front end testing. For a larger site, the firm will probably finish coding the front end pages. Well before they have the full site done. And it often makes sense to start testing the front end pages standalone. So it's just kind of here's a link to a page here's another link to another page. Before the site is done. So, the firm should certainly be doing a design review so their graphic designer should proof to make sure that the pages actually do look like the graphic design. This is a time the time for them to do accessibility testing as well. If you want to make sure that they are doing some automated tests, unless you have a very expensive project almost certainly your accessibility testing will be automated. Human testing is a lot better, but it's, it's quite expensive. And it needs a lot of expertise, which is why it's expensive.  You want to review each page on an actual phone, and on a desktop. So an actual phone as opposed to a, as opposed to a phone emulator on a desktop, they are good but not perfect and given you almost certainly have a phone, you might as well just bring those pages up on a phone. You should log all the issues you find, but only fix things that are clearly important. We're going to talk about prioritizing issues in a minute. Somewhere hovering between you and the firm is a very important aspect which is browser testing. So, we've mentioned a few devices, somebody needs to be testing a fair number of devices like probably like some combinations of phones, browsers, desktops, things like that. It should be defined who is doing that. Typically the firm does it. But I find often when you ask them about it, they're like, oh no, we're going to test these three things. If you want more, you should do it. You want to think about how content is getting into your site. Logically, there's at least some of it. There's the stuff on your homepage, there's the about page and all of that stuff. So, it's going to be one or two things. Likely, it will be mostly manually entered. So you'll use your WordPress or Drupal to actually put content into your site, copy and pasting it from someplace else. If you are copying and pasting it from an old site, keep content accessibility in mind as you go. So things like image alt texts and ensuring link texts. You may think that it's desirable to pull a bunch of old information from your old site over to your new site automatically. It's a lot less straightforward than you might think. It's kind of just hand wavy, 20 to 40 hours, kind of regardless of the amount of content. So if you have tons of content, if you have thousands of pages, then this could well make sense. But if you have a couple dozen pages, it's almost certainly going to be faster to copy and paste them. And you're going to need to proof by hand regardless because it can just old sites tend to have weird formatting that doesn't move over quite right. It's just it's very difficult to strip out all the old formatting and get it all formatted correctly. And so this is the type of place where if you have a giant site, you have thousands of pages, people will hire attempt, for instance, to look at each page redirects. If you have an old site, make sure if for instance you had a URL that looked like this article slash about us and it's going to be just about us. And then one points to the other, or you'll break all your old links and you will no longer have the search engine optimization you use that. All right, dash to the end and then we will have some time for questions. Oh, I love you so Shelly added something to the chat. I said iterations user testing firm size and documentation are all good things to know so that it is possible to compare firms on an equal footing. Absolutely yes and that's. So this is definitely a. So we looked at in a previous webinar kind of planning for your project. But as you think about all of the things that we're going to we're talking about here, they can absolutely be useful in thinking through and asking the right questions to hire a development firm. So, yes, all of those things that Shelly mentioned and I will add something yet to come, which is testing testing is really important to ask your firm about. How is our testing and then the testing stuff that's to come. In fact, it's coming right up. QA and testing hosting and maintenance, launch and training and then just the idea that this is not the end of the flow but just the, just the beginning hopefully of your awesome new site. All right, so. They both mean the same thing. So, too often in the website world testing is defined as clicking around the site. So, and certainly that needs to be done. That's the lowest bar. So, so you should plan as your organization to spend a few hours clicking around to make sure that entering content looking at things, the leading content, you know, making sure that things seem to be working right. And the firm should be doing the same. If so if you remember back to this page, we talked about custom back end coding. So you have a database you've got a triage you've got decision trees. You should think about what's called system testing. Somebody should define scenarios to test all of the things that has been custom coded. And ideally somebody else should conduct the tests. And if you imagine triage, that would mean defining a bunch of different paths, not, not literally every different path through the triage, but a bunch of representative paths to the triage, and then looking at like, and if for instance resources are like law firms are recommended at the end of it. Somebody should define which specific law firms should be pulled up based on what specific criteria is entered, and somebody should test to make sure it's actually doing that. This is very frequently really underdone. This is not an area where just clicking around is going to find the truthfully likely, at least slightly existent issues that come with every build like no firm should be expected to build things perfectly. And no firm shouldn't be expecting themselves to build things perfectly so they should also be testing. And they also hear about user acceptance testing. This is if you have a larger firm and a larger sites. This may be checklists or scripts of some sort that they will ask you to walk through, which conveys that you have checked the site and you're happy with how it works. It's important as part of your scope, all the way back thinking through the beginning to the beginning on your defining your scope, agree on who will test what, and how many hours will be reserved for testing, and for actually fixing problems that are found. The time you get to this point in the project, things are often behind or even running on fumes. And that's a bad time to have a, you know, high level discussion of what's the expectation of how much time the firm is going to spend testing and fixing. If you need to drop features to ensure that there's time to test them, that may well be worthwhile. There's no point in putting a detailed triage that takes you to law firms, if the law firms all wrong, or cannot be our only right 95% of the time in a unreliable way. So I'm not going to go all the way through this table. So the purpose of this table is to give you a mental model that you will likely on a bigger project find a lot of issues. Many of those issues will be tiny. Like, for instance, the navigation moves six pixels to the left on this device on this page. So, yeah, okay, that's not optimal, but it's probably not going to make a break your website deployment. So you want to think carefully about what you actually wants to ask to be fixed. And when you're speaking to your web firm about so basically that's the priority useful useful that have nice to have useful critical. When you're talking to your web firm about it, it will be very important to them as to how it matches the specs. So all the way back to the, what we talked about in terms of functional spec. So, a bug using that term will mean to them, it does not match the spec. So it was clearly defined what this should do, and it doesn't do it. And that should logically be on them to fix. Make sure you don't use the term bug to mean something else, like for instance that it's not in the specs or there's been a miscommunication, or you'll get into a argument about the word. Whether it is or is not in the specs, because it's actually really important to try to not go down a rabbit hole, like fundamentally, if it's critical, then it's critical, whether or it is or is not in the specs, although in fact the specs are wrong. So, you get into this. So with these overlooked and miscommunication areas, basically you get into a process of defining priority and trying to just fit what you can fit into the time that's allotted to fix issues, which is as we talked about non zero. And it's important to define it as a non zero amount of hours. Alright, just a couple more things here maintenance. So, the, there's two different entities that are going to help in the future of your site. The maintenance is a person who is doing things like security updates and maybe small updates to your firm. The hosting provider is a large global firm that literally connects your has your server and connects the website to the internet. They should not be literally the same person, though, basically that's a question for them and they may be presented as the same person but they should not literally be the same person. The launch, you can look at this through your own at your own leisure the launch is a pretty minimal thing I mostly put the slide in because people ask well what about the launch itself, but it's by this time, it's often pretty anticlimactic. And you want to make sure that you don't think of the end of your so think of your site launch as the end of a journey. It is the start of a journey, which is to have having and maintaining this awesome website. You want to make sure that you're updating content you're planning small feature releases. You really want to plan for small improvements rather than just saying alright we're going to let this one, hang out there for five years and then do another redesign. That's not really the right way to think about it. So that is our, I should put this slide at the end I'm really wishing I didn't I'm going back to our whole roadmap here. That is our look at the steps to demystify a website and look I have one whole minute to answer your questions before we wrap up questions but I'm certainly am happy to stick around for another few minutes to answer questions should you have them. And I know that I picked up a lot of things I have probably six pages of notes. Well it is going to be the top of the hour if you have a question we do encourage you to, to ask it. But I want to thank all of you for stopping into our webinar today I want to thank Laura for being here and demystifying the steps on a website build I know that for people like myself who get into this and don't have knowledge this is going to be a really great resources we move forward. We will get it posted to our YouTube channel will also have the slides there. And hope you'll join us for some of our upcoming webinars. And do this was the slide I was supposed to end on. I do if you have quick questions I do. I'm happy to answer quick questions. Please do email me. I'm just Laura at Laura s Quinn.com. And I will do what I can with a quick answer. I should mention that we do have an office hours. So we should definitely talk about that so it is on December December 12 I believe at. Yes December 12 at noon. So it is exactly the time next week. And we'll take any questions you have and have discussion on kind of the steps and what people have learned they should be through their own expertise on what they should be thinking about websites. Awesome. Well, thank you. Thank you.


How To Resign From A Job Professionally Resigning is an emotionally charged and delicate process which can easily go wrong, leaving hurt feelings and anger which doesn't help you or your career. By resigning you are rejecting membership of your current team and company to move to a new one and no one likes being rejected and your team and particularly your manager are no exception. I'll take you through 7 steps that you can take to ensure that you resign from a job professionally to first of all not burn any bridges in the process, secondly impress your manager and keep open future job opportunities and get good references and third that keep your colleagues happy and thinking well of you. And towards the end of the video I share examples of what to put in your resignation letter, give you five acceptable reasons why you are resigning and tell you how to plan working a notice period. My name is Jess Coles and I've been hired into world-class companies interviewed over a thousand candidates from graduates all the way through to CEOs and I've been a board director of a recruitment company with a hundred and forty million in sales. And do take a look at our how to get higher program for comprehensive training on every aspect of getting a job against tough competition. And if you like this video please give it a thumbs up and subscribe. So when you're planning how to resign from a job professionally bear in mind that there are five generally accepted reasons for resigning from a job. So no matter the real reason stick to one of these. Firstly you're looking for a new challenge which is perfect if you're moving sideways or have a small promotion. Second career development great for any promotion or for new career directions. Thirdly relocation if you or the company is moving to a new location. Fourth is job security if the current company is in financial difficulties or is shrinking. And then fifth increased pay. But just be a little bit careful when using this reason unless you're aiming for a counter offer. Even if you absolutely hate your boss or some of the team members do not use this or any negative reasons for your official reason for leaving the company. Stick to one of the five reasons I've gone through and you'll be on safe and neutral ground and are very unlikely to offend anyone. Next a part of working out how to resign from a job professionally is to check your employment contract and make careful note of your notice period and any other conditions that you need to satisfy. It is important when thinking about how to quit your job professionally that you give the full notice period required in your contract to your current employer. You'll also have to communicate this notice period to the company that you're moving to so you can manage their expectations around potential start dates. To leave on the best terms be fully prepared to work your full notice period and try to do the best job you can during this period. There is always a temptation to take your foot off the gas and cruise through the notice period. Try hard to avoid doing this. If you work hard when everyone expects you to slow down you create a very strong and lasting impression on your soon-to-be ex-manager and colleagues. Expect the new company to want you to start as soon as possible and your current company to want you to work your full notice period. You'll need to manage both sides expectations carefully. Thirdly when thinking of how to resign from a job professionally prepare how you're going to leave before resigning. Go through all the projects and activities that you're involved in and plan out the goals that you have to meet for each of them. Firstly consider which projects and activities you are likely to finish in your notice period. Second for those projects or activities that you are not going to finish who is best to hand your work over to and what support will they need. Thirdly if you have good succession planning for your role you will have one or more internal options that might take over your role so start prepping for them. Fourth consider how you're going to help find and recruit your replacement if you don't have succession planning in place. Fifth think about your network and if anyone you know is ready and looking for the role like the one that you're going to be leaving. Think about anything else that would help your manager or colleagues transition the work you do to your replacement during your notice period. The quicker you can satisfactorily hand over your work the sooner you might be able to leave to go to your next role. The more problems you can solve the more likely you'll be released early. Fourth when planning how to resign from a job professionally write a resignation letter. Your resignation letter should be short, concise and positive. Write your resignation letter as a formal letter, print and then sign it. You're then able to hand your letter to your manager when you meet them. Here is an example of what you could write in your resignation letter. Dear Jim, I'm writing to inform you of my decision to resign from ABC Limited effective the 1st of November. I've really enjoyed working at ABC Limited and with you and the team over the last four years. I've learned a lot and gained a great experience that will be invaluable in my career going forward. Thank you for your understanding and all the support that you've given me during my time here. I wish you and the team every success going forward. Many thanks, Jess. Keep your letter positive regardless of your actual feelings. Fifth when planning how to resign from a job professionally, book in a face to face meeting with your manager in a private room or office. And if you're not able to arrange a face to face meeting, then a video call is the next best option. And the worst case is a phone call. Do not just send an email with your resignation letter attached. You also want to have the meeting in private so colleagues and other staff are not able to overhear. And do not tell other staff members you intend to resign before speaking to your manager. If you do this, it is likely to get back to your manager at some point and they are unlikely to be happy. The purpose of taking these steps is to help your manager to ensure that they are not embarrassed or lose face and that they have the time and opportunity to plan for your departure and then communicate these steps to the rest of the team. This is very much in your interest as you have to work your notice period and will want good references from your manager. The work you've already done in preparing how you're going to leave will pay dividends at this point. Every manager likes a person to help solve or reduce their problems. During the meeting, get straight to the point. Give the reason for leaving, you know, one of the five reasons already discussed, and then give your manager time to ask you questions and of course, answer them as you need to. Sixth, after giving in your notice, the most important part of resigning from a job professionally is maintaining your standard of work and work ethic during your notice period. Maintaining your work ethic and output is not easy. It is very natural for you to take your foot off the gas and relax a bit because you'll be leaving. Do your best to keep your work ethic up, even up in the ante if you can. Because everyone expects you to slack off, doing more creates a lot of goodwill, particularly with your manager. This helps you get strong references and keeps good relationships for future job opportunities. Your networking is still the biggest source of jobs available. Also, the quicker your replacement is in place and the quicker you're able to do a good handover than the earlier your current company might be able to release you. Succession planning, if you have it in place is great to speed up this process. And the work in preparing how you'll leave will also help speed up the handover of your work and give your manager a lot more confidence that your departure will not cause significant problems. And then seventh, after resigning from your job professionally, make the effort to stay in touch with colleagues and your manager. The majority of job opportunities are not advertised and networking is a great way of accessing these hidden job opportunities. Stay in touch with your manager and work colleagues. You know a call every six months or so or an email or two every quarter is a great way of staying in touch. Use these seven steps to quit your job professionally. Being professional and considerate will help you in the short term and your career in the longer term. Do your best to help your manager and the team prepare for your departure. This will go down a lot better than you taking your foot off the gas. Good luck in resigning and in your new role. If you like this video, please hit the thumbs up button and subscribe. Thanks for watching. And I look forward to speaking to you again soon.


Previously, in my secret past on YouTube, this was my humble beginning into a community I would learn is called LPS Tube. LPS Tube videos have racked up tens of millions of views and accumulated a huge audience. These toys gladly took my money! All of my friends would remember me as the LPS girl. The love for LPS and the passion for making these videos had faded away. Okay, at this point I decided enough was enough. I needed to change what I was doing. I was entering my senior years of high school and felt like juggling YouTube with bigger grading assignments and exams was definitely going to clash. So during the holiday period before I started year 11, aka my second last year of school, it was grind time. I recorded tons of videos and edited them all to cover myself for over the next two years. That means I wasn't uploading weekly anymore, but it was enough to keep the channel afloat and my audience satisfied while my focus was elsewhere. I could effectively be on hiatus without anyone even knowing. And oh my, I can guarantee you these were my best years during high school. I became more social, made new friendships and of course focused on schooling. I was happy and for once not constantly worrying about YouTube. That is, until this fateful day. I was standing outside with my friend Angel and this other guy who actually graduated the year before I saw, but he was at our party for some reason. We were all standing and all vibing and talking. Then he said, Hey, so I heard you have a big toy YouTube channel. I was in full shock. Just when I thought I could finish school with no one knowing, how did he find out? Did I let it slip somehow? What if he's told everyone at this party? I could feel myself getting lightheaded and my gut reaction was to say, No, that is not true. Oh really? I heard it from this guy and he told me and I was like, Oh no way. So I tried looking up and I couldn't find anything and I was just really lost. Also how cool is Sid from Ice Age? I've stayed quiet for seven years and on the last ever school event, this happens. It was the only thing on my mind for the rest of the night. Aranoia was at an all time high. With my quick calculations, I figured a muster came from one of my brother's friends who had known about it for the longest time but decided to spill the tea to this new guy as they were now friends. Yay. I was just praying no more of that tea would be spilled. But this wasn't the last time this happened to me. My big important HSC exams were coming up real quick and I was desperate for a mass tutor to hopefully boost up my grade because I was failing quite miserably for the whole year. Relatable. One of my teachers was kind enough to help me out and well, in one of my lessons, he randomly asked me this. Hey Jess, I want to ask you something. Some of the boys in the year below you were trying to convince me you had a toy YouTube channel. They couldn't find anything though so I'm not convinced. No, I figured I would ask you. What? Again? My teacher? Haha, no it's not true. Someone keeps making up these things about me. Haha. Okay well, I was going to say. I didn't think you would be capable of that. Haha. Um, okay, quick roast but I will take it. Haha. If only he knew. Fortunately for me, this marched the last time someone asked me about YouTube. I was officially out of school now and didn't know what I was going to do with my YouTube. Throughout my exam period the previous year, I had thoughts about creating a brand new channel and starting from scratch and thus the idea of Jelly Jess was born. But here's a little plot twist to throw in the mix. I also went back to LPS for a little bit. I still had some extra videos I had filmed forever ago but I figured why not give it another crack and film some new videos as well. For some reason in my head, I thought, oh remember how I didn't like making LPS videos? Maybe if I go back after such a long break, I'll enjoy it again. Haha. It's understandable, I mean a lot of them are adults after all and while there's nothing wrong with using toys as a medium to tell stories, some may feel that they've kind of outgrown LPS tube and want to move on to bigger things. Thank you Izzy for putting my feelings into words. However, it was kind of hard to move on without the feeling of disappointing my audience. So for the time being, I stuck to pre-filmed slash edited videos and uploaded here and there again. But as you guessed it, I eventually stopped uploading videos altogether. I never made a video straight out saying I quit. To be honest, I wasn't sure if I'd just come back again in the future. But as fate would have it, this was the end of my journey with LPS tube. I noticed in 2019, the LPS community on YouTube had died down a lot. But as soon as copper rolled around, if you know you know, the LPS community just fell apart. Creators couldn't communicate to their audiences because comment sections were removed, revenue was cut or sometimes completely taken away and the content wasn't being pushed on the platform anymore so views were consistently low. It's a truly sad state of events and while I understand the intention behind the act, ultimately many creators have lost their jobs and passion for the craft and most of the larger LPS tubers have quit their channels. No surprise, this caused a lot of creators to quit making videos as it wasn't a sufficient job anymore and subsequently, a lot of fans engaged in different communities where their voices could actually be heard. Even the biggest LPS YouTuber and one of my friends back in the day, LPS Hanna quit when she hit her 10 year anniversary. I love you and I've loved creating content for you over these 10 years. This really was the death of the community. My LPS pet world who now has an animation channel called Jelly Jess. Again, really cool to see how these people have moved on and used their experience as LPS tubers, how that contributed to their art form in the future. But a series of hers I was obsessed with was Dears with Dopey. For some added context, here's some insight into the type of videos I had running on my channel throughout its existence. Dears with Dopey, the crowd favourite. This was actually meant to be a filler series, but it stayed. A series where the character Dopey would attempt Dears sent in from viewers. Parodies, the best performing videos. These were improvised skits based on whatever the newest animated children's movie was. Rapunzel Rapunzel, let down your hair. Hold up, wait a minute, I'll just come and get it. Okay. My favourite was Finding Dory, I think? Look, it's been like 5 years. I hope you remember our handshake. I'm Squared! 1, 2, 3! 1, 2, 3! Filming the LPS popular parody though? That was a pretty fun one. Come on, Mimi! Come on, Gigi! Crazy Cat Lady videos. Skits with this weird chaotic cat character? Always a lot of fun. I really liked the game show one. Drum roll please. Fake LPS, a series of unboxings where I show fake LPS and how scary they look. Fast Food Chains, a series of skits centred around popular fast food establishments. My favourite from memory would probably have to be the McDonald's drive-thru. Hi, what can I get for you? A big floppy kiss. I'm trying, okay? It's just really heavy. I think it's going! Squiddy, a short miniseries I made with this keychain I've had since I was a kid. I lost my toothbrush. Unboxings, usually opening furniture and sets like Salvagnian Families, but sometimes opening pets and other things too. The rest was all random stuff. Skits like the pancake monster and the go-man commercial, would-you-rather's, Q&A's, reactions. The normal go-man. The normal go-man. Another normal go-man. We also have the young go-man. The go-woman. The young go-woman. The old man. The wise old man. The organic go-man. And a whole lot more. Even though I haven't made or watched these LPS videos in so long, there are so many memorable quotes that I use in everyday life to this day. I've been listening to them whenever they pop up, and I'd like to share them all with you now. This is for you. This is for you. Radio, Pip. Radio, Pip. Boom, you're done. Boom, you're done. Boa. Remember on the note? Remember on the note? Business studies. Business studies. I'm running. I'm running. I'm running. You hear that, Clive? You hear this, Clive? Part two. Part two. Granddad. Granddad. Blah, blah, blah, blah, blah, blue. Blah, blah, blah, blah, blue. I'm Shelly. Bah. I'm Shelly. Bah. In the comments section of part one, which I hope you all have seen by now, I noticed a lot of you guys actually remember really specific quotes from the LPS days, too. Here are just a few that you guys brought up. A fart in a jar. A fart in a jar. It's you again. What would you like? A fart in a jar. So you want to play Monopoly. Play. Butterfly. Butter, butter, butter. That was a cheesel moment. That was a cheesel moment. If there's a quote that's stuck with you for all these years, please leave it in the comments below. A small handful of my LPS audience did come over to support me on this channel. Thank you. But ultimately, I wanted to work on JellyJazz as a fresh start without being associated with my old channel. People's interests change over time and that's okay. This was my new beginning. So if you were keeping this toy channel secret this whole time while doing Jelly, how come you haven't been exposed yet? Well, you see. I blocked out words you could type in the comments section. I saw so many LPS creators try new channels and directions and their comments would always be hit with this. And this seemed so discouraging for a brand new project. So I kept LPS out of my comment section. I even saw a video where someone was trying to be a detective and compare my voices from both channels. My name is Jess if you didn't know that and today it has definitely been... interesting. Alright Sherlock Holmes. A lot of the comments that got automatically blocked were demanding the old LPS videos to come back but there were some that were really empathetic and have stuck with me to this day. To whoever wrote this wholesome comment. Thank you. And all of these other ones. It means a lot. However, now that the news is out and a lot of time has passed I've removed those blocked words so you can feel free to discuss it in the comments below. Well, we all know how these past two years went but what I can say there wasn't a time where I didn't enjoy making jelly content. This was also the year where I was more open with telling my friends about YouTube. I used to have nightmares during high school of being exposed for my old channel because I was just so ashamed. But things were different now. I loved making videos on Jelly Jess and figured it was time to share the news to some of my friends. One of my friends, as you know him as Joe, had a reaction I will never forget. Whoa. When Izuba came that night it was time to say goodbye. He hugged me and lifted me in the air and said, I am so proud of you. I really want to say thank you to you guys. Whether you started watching 10 years ago, a year ago, or even just today the fact that people watch my videos still blows my mind and I can't thank you enough. Or if you rediscovered me from your childhood lol hi or if you used to watch my old content and currently watch this channel but didn't know I was the same person this must have been a jerry experience. This video has helped me get a lot off my chest but despite everything there is nothing I regret about my time here on YouTube. I have literally grown up on this platform. Oh god. So yeah. It might be a little cringe looking back on it as an adult however it's allowed me to connect with people, be more open, share my life and create memories along the way. I wouldn't change any of this for the world. One of my biggest dreams as a child creating LPS videos was to one day be sponsored by the branch that makes the toys themselves. Hasbro. You know Hasbro right? The literal multi-million dollar toy monopoly? No like they literally own monopoly. This was always a goal that was out of reach something I never thought would happen. However, on the exact night I decided I was done making LPS videos I received an email from a company linked to Hasbro and they were interested in sending me this new line of littlest pet shops to open on camera and to promote them. Really? The day I quit? Blows my mind. I took their generous gesture and decided that was going to be my last video I was going to film and post on my LPS channel. So uh... Yeah. I never got around to opening them. This package has been sitting in my cupboard for literally years. Um... Open! Got some cardboard. See what we can do if we can open this. Fuck! Oh my god. To say a big thank you goes out to Hasbro for sending me these free products. They made those 150 pets to collect in 2019. I think I need my... Oh my god I hit the camera.  I'm going to open it up and we've got this little pet with a bow tie. So here are all 150 pets you can collect. Open it. Well I'm feeling pretty lucky with this one. Yes, yes, yes, yes. It's kind of cute actually. It's a little sheet. Oh my... It's like a deer. We've got... Oh okay. Oh we've got... We're on our last one. God his nose. Oh my god. Okay guys thanks so much for watching. We didn't get any of the ultra lucky ones but we got this super lucky top off. I mean it doesn't really look that lucky. Okay silly me. I can't believe I missed one. It was in the big tuba cheese. Crack. Really disappointing. I give up. I give up. I've learned a lot about being a content creator over the years but the one thing that took me so long to come to terms with is the fact that I can't please everyone. Ending the old channel and moving on to this one was the right thing for me and I know that people who truly support me will continue to do so. You all have shown me that. However, I will always have a soft spot for LPS. I wouldn't be here without them after all. I'm no longer worried about people's opinions regarding what I do. If you have a love for something, don't be held back by what people might think. We've only got one life so you might as well give everything a try. Go start that YouTube channel you've always wanted to do. Go start roller skating, go learn how to play chess or join a sports team. Self-expression is super important and will inevitably lead you to joy. And now I'd like to leave the final note up to Izzy, who I think says it best. It's great that these plastic toys have allowed so many kids to express themselves even if in the future they may look back and think it was a little cringe. That's fine and it's fine to think the fandom or LPS tuba cringe but at the end of the day it's an outlet for kids to tell stories and make films and talk about something they love, which at its core is what fandom is all about. All these things and more show just how much these toys meant and still mean to kids and how that love can drive them to create amazing things and learn new skills. Welcome to my new channel. She was one of the funniest creators in the golden age of LPS Tube. Son. King of! She's never officially quit but she has been inactive since 2019. Second day. Hey, that's my fork in your belly. I totally didn't like this fire with majesty. Come on. Do you want to look at my resume? It's pretty hot. Step on the gas. But she has been active on her successful animation storytelling channel Jelly Jeff. She still has the same energy and personality as she did on LPS Pet World. Well that ain't good. Boom, you're done. Okay, okay. Those are studies. You hear this, Clive? If you were still listening to me, Ramble, thank you. Thank you for sticking around. Words can't express how thankful I am for every single one of you. Cheers for 11 years and I hope to see you next time.


Autolight and its 98,000 dealers bring you Mr. Lloyd Nolan in tonight's presentation of Suspense Tonight Autolight presents a story based on fact the documented report of a man who lost a jar Which contained the destruction of a city vile of death our star mr. Lloyd Nolan You know today's my birthday it is well Congratulations sheriff yep, and I've covered a good many miles in my day and congratulations to every driver who uses those world famous sure-firing Fit and fabulous auto light spark plugs the spark plugs that are ignition engineered for the finest performance money can buy Oh my car slow on the pickup not performing up to par Well, why not take that car into your auto light spark plug dealer for a spring checkup if your spark plugs are worn out He'll recommend a new set of auto light spark plugs either standard or resistor type Then you'll be set for smooth driving days ahead. Well, how can I find his address? Just call Western Union by number and ask for operator 25 She'll quickly tell you the location of your nearest auto light spark plug dealer the man with ignition engineered Autolight spark plugs and remember from bumper to tail light You're always right with auto light and now auto light presents vile of death Starring mr. Lloyd Nolan hoping once again to keep you in Suspense when it happened you knew nothing about it The events of that long frightening night began about the time you were catching a bus or a streetcar toward home Probably you had dinner that night played with the children and went to bed you slept In the morning you got up came to work and it was just another day By then it was all over Many innocent people missed an appointment with death that morning You might have been one of them. It was five o'clock in that particular night as I climbed the stairs of the downtown Central Station I'm Lieutenant Joe Holloway acting chief of detectives during the night watch Most of the men on the day watch had deserted their desks and were climbing into overcoats as I passed them in the hall Sam Hey, weren't you off yesterday? Yep Have a nice day. I guess so I Stayed up when I should have been in bed took the kids out to the zoo and when I should have been up I went to bed Today instead of going to bed. I was up but to answer your question lieutenant I enjoyed my day off, but I should have stayed in bed Well, I guess I should spend more time with my kids, but I don't work in nights six days a week I never have time to see them. I can understand that little tenant, but today. Yeah, I may be next week there Anything interesting on the hot-shot sheep?  Oh Well Might as well make out the watch for tomorrow Evening papers come in yet. No, excuse me. Is this the office of the chief of detectives? That's right Lieutenant Holloway Yeah That's a lieutenant Holloway. Mr. Are you in charge here? That's right. I'm professor Harold M. Frohlich The officer at the front desk told me to see you. What can I do for you professor Frohlich? Well, I'm afraid I'm going to need your help lieutenant.  No No, you see I was on my way to the university at Brenton for some lab analysis And I stopped at a drugstore just a few blocks from here to buy some pipe tobacco. Yeah Well when I came out of the drugstore my car was gone stolen and I'd left my satchel in the car, too It contained various instruments and a sizable amount of narcotics. Oh, I see No, you don't I'm not so concerned about the loss of my car nor the narcotics Well, then what are you concerned about professor Frohlich the vial? That's what worries me what vial there was a glass vial of bacteria in my satchel, too You see my work is developing antibacteriological techniques protective methods against germ warfare in this work I use living microorganisms Bacteria and the vial contained an extremely large amount of these bacteria. Oh, I see now what kind of bacteria did the vial contain? cholera bacteria Cholera Cholera. Yes, enough to start a cholera epidemic throughout this city in a matter of hours If the thief finds that vial and and opens it how contagious is it? Oh, if the slightest amount gets on the thieves hands are clothing Sooner or later. He's certain to get it in whose food or drinking water in which case He would undoubtedly develop cholera and then could pass it on to others or Thinking the vial is worthless. He might throw it away on the street and break it Or he could easily throw it into one of the reservoirs around the city not knowing what it is Do you understand lieutenant? Yeah, I understand Animals and rodents present the greatest danger of all if they become carriers an epidemic is inevitable and almost impossible to curb Wouldn't the bacteria die if they were exposed to air? No, they wouldn't become exposed even if the vial were broken You see the vial contains a peptone broth a milky substance the bacteria in this peptone broth like Bees in a honeycomb it not only protects them, but it nourishes them as well. I see Lieutenant Holloway, you must find my automobile before the thief has a chance to get at that vial You can't imagine the horrors this city Where was your car stolen at the corner of Kenton Main Street about 15 minutes ago? It's a blue sedan four-door get this same right. What's your 51? license number Six n1 six eight three seven. What about the satchel black usual doctor's bag with my initials on it in gold HMF describe the vial. Oh, let me see About eight inches long diameter two inches a silver pressure cap with a lump on top It can't be opened without pressing the top the contents are milky fluid It's about the size of a baby's feeding bottle Sam get lieutenant Ruby off that stake out right away Tell him to meet me at 10th and main. Okay, I'll put an APB on the car Radio room. This is lieutenant Holloway broadcast this immediately To all units stolen car registered to a professor Harold M. Frohlich License number in the eight column six Nora one six eight three seven a 1951 blue four-door sedan If this car is located hold and notify Lieutenant Holloway Central Division immediately you got that Yeah, now also put out a call for all B units in the fourth fifth and sixth districts to report to me at 10th And main code 3 same yeah Notify the chief and call the city health officer and tell them to meet me at 10th and main right away, right? This is Holloway send every available man to 10th and main code 3. I'll be there in five minutes We'll start a search of the neighborhood where your car was stolen. Maybe we'll find the car nearby Maybe not but it's a start a lieutenant. Yes, what we must anticipate a cholera epidemic should the bacteria get loose Serums facilities doctors will take that up with the city health officer And we must notify all hospitals and emergency wards to report immediately in a case that appears with the symptoms of cholera Then if a case is reported we will have something to work on yeah, we will indeed have something to work on It was seven o'clock that evening when a hundred and twenty officers and reserves gathered at the intersection of 10th and main Where professor frohlich's car had been stolen? The curious was shuffled off the press band Lieutenant ruby reported for duty, and I briefed him At 730 the city health officer arrived serums were ordered Red Cross alerted doctors and nurses notified of beyond call if an epidemic started Hospitals have been told to notify us if a case appeared with symptoms of extreme intestinal pain spasms Pharmadine and severe dehydration Everything was done without attaching the word cholera to the operation At 815 a break just a small Professor frohlich's car was found 10 blocks away. This is it. This is my car. He didn't drive it far Oh, I hope the satchel is still in it. I will so know There's nothing in the front seat He's still in it Ruby check the trunk right Don't touch anything doctor. Maybe it's in the back seat nothing it Find anything Ruby nothing in the trunk Joe. Well, I guess he took the satchel with him I will no fly on it probably Ruby yeah, get a latent fingerprint man down here to dust this car right tell him to hurry Now watch lieutenant now We try to find that satchel an hour passed to no progress The only fingerprints found on professor frohlich's car were his own Suspects were picked up no make The search for the satchel continued Midnight still no progress. I Thought about the other parts of the city quiet asleep Unaware of the night and what it had produced At 1 30 another break one we'd hoped wouldn't come When was he brought in nurse a little after 12 his condition critical respiration very low severe dehydration You're certain about the symptoms quite certain also the lab confirmed presence of live Vibrio's organisms Who brought him in was an ambulance call the patient had been in one of those awful bars down the street He suddenly became ill Delirious and fell to the floor with intense spasms of the intestinal tract I better get the health officer on that bar right away. Yes, it must be quarantined at once in here I thought it best not to put him in a ward Well, professor frohlich Can you can you visualize this happening all over the city your wife possibly your children any chance of a mistake? Presence of live Vibrio's organisms. There's no doubt now Nurse was there any identification just the wallet there on the stand anything there Joe His name was Al Walker 8200 Carl Street I Walker can you hear me? Al listen, I've got to ask you some questions tried to answer me Al Al did you steal a card and I pretty weak Joe Al? Can you hear me? Al Look professor. Can I do any harm now? Do I have muster tenant Holloway, but hurry? He's almost Al Al listen to me. Answer me.  What did you do with that glass jar that was in the bag? Did you open it? Milky Inside he opened it. What's what's wrong with me? I Can't breathe out. Where is that glass jar now? Where? Where where find out where where where did you throw it out? Where? Oh They're loose Enough cholera bacteria to start this all over the city in the morning Auto light is bringing you mr. Lloyd Nolan in vial of death tonight's presentation in radio's outstanding theater of thrills suspense Friend Slim corraled himself a whole herd of wonder workers. He did sure yep He got a set of them auto light resistive spark plugs says they're the finest things in Texas join the union Well, they sure are sheriff the greatest advance in spark plugs for automotive use in 25 years that built-in Exclusive auto light 10,000 ohm resistor makes possible such outstanding advantages as double spark plug life smoother engine performance and quick starts and The auto light resistor spark plug is only one of a complete line of world famous auto light spark plugs Ignition engineered for every use so lasso yourself a whole set of them auto light resistors spark plugs partners They're available at your nearest auto light spark plug dealers to locate him quickly call Western Union by number and ask for Operator 25 and remember from bumper to tail light You're always right with auto light and now auto light brings back to our Hollywood soundstage Mr. Lloyd Nolan in Elliot Lewis's production of vial of death a dramatic report well calculated to keep you in Suspense Al walker was dead Not knowing what the stolen vial contained he had opened it and exposed himself to disease Then he thrown it away This is what faced us in our city that night an epidemic of cholera Professor frolic Ruby and myself left the hospital We crossed a sleeping city to the address found in Al walker's wallet 8200 Carl Street It was an apartment house. We woke the landlady and she led us into Al walker's room. We searched I always said that Al walker was a good for nothing. He never worked low Drank you're certain. He was here about seven o'clock positive.  Well, what does he do steal them things? Where do we go from here lieutenant? I guess we'll have to go back and start with that bar You know You better quarantine this place and get the health department out here watch that anyone who came in contact with Al walker We'll have to be vaccinated. Well, what was the matter with him?  That's right And you say anyone who was near might catch of what he had if they aren't vaccinated right away. They might well then mrs There's something you haven't told us Well, I I do want to cause anybody no trouble, but when Al was here earlier tonight He stopped in to see mrs. Pierce. They were friends. Where does mrs. Pierce live in 306 the end of the hall I wasn't snooping. It's just that I like to know what's going on in my place. That's all, okay Now you better get back to bed lady bed. Who can sleep with a thing like this in the house? What time is it lieutenant 3 a.m. There it is daylight in a few hours. There's much time. I know Sleep wouldn't you be? Police open up Open up. What do you want you mrs. Pierce? Yeah, why do you know Al walker? Al walker Yeah You hold it down. My husband's asleep. When was the last time you saw Al walker last time Well, I couldn't say a week ago. Maybe What's going on out there? Nothing class go back to bed Who these guys the police? It was smell now look, it's very important We've got to know if either one of you saw Al walker last night Al walkie I told you no, we ain't seen him if you ain't been seeing that punk again.   Yes, what did he do with it? He opened it here in this apartment. He opened it and that and smelled it He put the top back on because he said it smelled like rotten eggs What was it? Will I get it too? Will I get it? Hey, Ruby? Call downtown tell them to get out here fast for vaccination right now. Mrs. Pierce. What did he do with the vial? He took all that stuff with him to a Pawn shop a third and lock and the old man there is a fence Al takes all this stuff to him You stay here the health department will be here pretty soon to vaccinate you don't try to leave the building am I gonna be okay?  Whatever it is.  We'll try the pawn shop 330 a.m. We pulled up in front of the pawn shop a third and Larkin the shades are down in the windows But there's a light somewhere in the back Someone's coming. Yeah, he's up late. I know it has to be here. We've got to find it before morning. We'll soon know Open up police Police open up What for I said open and I will break it down. Well, it sure sure what it would every say All right now listen, I want some answers pop and I want them fast sure fellas I always cooperate with you boys Al Walker was here last night. He sold you some stuff Walker Who's he look at this my satchel? It was on the counter. Oh, that's yours. Mr. Never know where this stuff comes with you quit strong We know Al Walker brought that in here and there was a glass vial in that satchel. Where's it now? I tell you I don't pop I'll walk us dead from what from the contents of that vial That milky stuff then you have seen it. Well, I did have where is it now? We we throw it away Wasn't worth anything. Why did you throw it? In the alley out back. All right shows was it open? No, no, no clothes. I didn't know the stuff of sound All right save it pop. Will you yeah?  I don't see it I don't either. Are you sure you throw it here?   Do you know any of them? I don't know for sure look at this this chalk drawing on the wall. What about it? Well, they them kids through that they're always doing it under this face. It says Louie is a gooey Louie Sure, sure. I know Louie. He was one of them He lives over over there in one of them apartment buildings which one I don't know which one I seen him go that way sometimes nearly four o'clock lieutenant Can we get through all those buildings before morning? We have to try we better get pop here Vaccinated before we run them in say Joe what don't you think it would be a good idea if we got vaccinated just in case Well, sure. Yeah, but we haven't got time Ruby. Come on It was a big block covered with big apartment houses an Additional 60 men were called in and we started checking from apartment to apartment asking for a kid named Louie and the glass vial The people half asleep must have thought we were crazy what they thought wasn't important what they would wake up to in the morning was Five o'clock six. It got a light out Then six thirty and seven It was a bright beautiful sunny morning A few people began to appear along the streets buses and street cars were running The city was waking up and still we hadn't found Louie or the glass vial of cholera bacteria We still had dozens of apartments to go through if we don't find it pretty soon lieutenant We've got to let the city know about it warn them to watch for the vial not yet not yet another hour maybe here's the next one Okay Bacon. Yeah smells good Yeah police police What's wrong? Do you have a child here named Louie? No, no Louie here. Why well do you know of a boy by that name in the building? No, all my boys are good children. They done nothing wrong Sibyl's got my jar and she won't give it Tommy. Don't bother me now. Who makes Sibyl give me my jar lieutenant. Yeah, hey Tommy Where's Sibyl? Hey, you can't come in like that. Take us to Sibyl Tommy. She's in the bedroom. I'll show you stay here lady You've got a lot of nerve telling me what to do in my own place. Where'd you get the jar Tommy? I took it away from Louie. It's a pretty jar. I'm gonna keep spiders in it Here's the bedroom There's Sibyl in the crib Joe look mama says Sibyl's cutting teeth easy does it If she takes it out of her mouth and let's go but it'll fall on the floor Careful lieutenant Don't frighten her. I got it Don't drop it Joe. Don't worry. Oh Last thank goodness. There you are doctor One glass vial containing two or three million cholera germs intact If the people in this city only only knew what you boys but they won't know professor. No, I Guess not lieutenant. Well Joe Beautiful morning Ruby. Yeah It's gonna be a nice day Yep You know Robi Instead of going to bed this morning. I think I'll have breakfast with my family and Then I'm gonna take my kids to the zoo suspense Presented by auto light tonight star mr. Lloyd Nolan This is Harlow Wilcox speaking for auto light world's largest independent manufacturer of automotive electrical equipment Auto light is proud to serve the greatest names in the industry They are members of the auto light family as well as other 98,000 auto light distributors and dealers in the United States and Thousands more in Canada and throughout the world Our family also includes the nearly 30,000 men and women in 28 great auto light plants from coast to coast and Auto light plants in many foreign countries as well as the 18,000 people who have invested a portion of their savings in auto light Every auto light product is backed by constant research and precision built to the highest standards of quality and performance So remember from bumper to tail light. You're always right with auto light Next week a new and terrifying tale in the suspense tradition The story of a man who overhears a murder plot and is discovered in his hiding place by the murderers It's called pigeon in the cage our star mr. Dick Hames That's next week on suspense Suspense is produced and directed by Elliot Lewis with music composed by Lucian Morović and conducted by Ludlustin Vile of death was written for suspense by Augustus C. Bays featured in the cast with Joseph Kearns Jerry Hausner James McCallion Truda Marson Martha Wentworth Charlotte Lawrence Joseph Granby Naomi Stevens Clayton Post and Jeffrey Silver Lloyd Nolan can soon be seen in Island in the Sky a Wayne Fellows production from the book by Ernest K. Gann and Remember next week mr. Dick Hames in pigeon in the cage Resister or standard type spark plugs all right electrical parts and all right stay full batteries at your neighborhood auto light dealers Switch to auto light. Good night. 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