planning, starting the process around applying for research grants, onboarding new staff members to the university and processing our casual staff onboarding as well. Service now offers our developers the opportunity to build applications that are specific to the unique requirements of the university and deploy them inside a workflow and knowledge management environment that can couple those unique applications seamlessly into our mainstream service management delivery framework. Welcome back to Service Now, knowledge everybody. This is the Cube Silicon Angles flagship product. We go out to the events. We extract a signal from the noise. Chris Pope is here from the Office of the Strategy area of Service Now, the Office of the Chief Strategy Officer. Excuse me. Chris, welcome back to the Cube. Well done for getting that one out. I see the Chief Strategy Officer walking around all over the place. Everywhere I go, I see Dave. But so anyway, congratulations on another successful knowledge. You guys, strategy's working. Seems to be, right? No, it's fantastic. I mean, 11,000 customers. This is my 10th, five as a customer, five as an employee, which is quite special. And the growth is incredible. And I think I was just talking to somebody downstairs, another press analyst, and they were saying, we haven't heard a single negative comment all week. Everyone just seems to be happy. Is it in the air? You're pumping something through the air conditioning. But they are. They're just generally happy. You know, as you saw this morning, the innovation is insane, right? I mean, what Fred does, he loves to do and clearly loves it so much, you broke it, right? As he said earlier, right? But that's the fact that the founder has still got his hands in and doing things like that is just incredible. And I think customers, it resonates with them and he shows them how easy it can be and away you go, right? And you've managed to maintain kind of the smaller conference field. You know, we go to a lot of shows and there's definitely a vibe at a really small conference the first couple of years when everyone is so collaborative and sharing ideas and it's not kind of a vendor show, which a lot of people do. You still have this feel. Yeah, it still feels intimate, right?  And you think 11,000 people, you're going to get lost in the sea of it. But no, you actually recognize the faces and the people and things going on and you have a connection because you visited them, you've talked to them, you've helped them with something. And it still feels like that even though there's 11,000 people running around, you know, which is just fantastic. It keeps the core, it still feels a bit startup like in that kind of, you know, the crazy, the fanboys and you hit all the clapping for Fred and like what the guys did on stage this morning because that's what people love, but it still feels small and intimate and like it's for you. And the clapping is genuine. You know, we do a lot of these events and a lot of times it's like, you know, the Jeb Bush, please clap for me.   You figure, okay, the place is going to be empty. It wasn't. People want to go. They want to see Fred. They want to see what Pat's talking about. But the strategy, as I said, seems to be working and it's like these concentric circles. You start with the core and it just keeps growing and growing and growing. I was in the financial analysts meeting on Monday. The TAM keeps getting bigger and bigger. I'm just going to say you're sandbagging the TAM now because I know it's going to be bigger next year. But to talk about that TAM expansion, you guys have done a marvelous job of going beyond that sort of stodgy old IT service management, help desk stuff into a really exciting transformational business. I think it's actually two problems. So I think there's still a core constituency in the ITSM space that has to be served, taken care of because these guys keep the lights on, right? They keep it running. But then you go beyond that. And I think what we found a lot is point solutions are left behind. We displaced the traditionals, right? And a lot of the Soviet era software we've talked about previously. But there's still point solutions out there. And over time, as our platform grows and the TAM grows into customer service, the ITOM suite, you just spoke with Mike and that, those point solutions are now the targets because they want a single platform. They want a single way for it all to work together seamlessly. And then there's just natural things that customers are like, this would be really good if we could do this in our call centers, our true customer service situations. And we rely on IT massively because the phones are ringing online bankings down or goodness knows what's down. We don't have the insight into the IT world of what they're doing and this is big disconnect. We've joined those dots now perfectly and it's a natural easy transition to do it. And you saw FISERV on stage as part of the opening keynote. They just smashed that thing in a matter of weeks and they've connected their true business where audit, reputation and financials, these are the guys paying their bills, are connected now to IT. And they know this seamlessly through one platform and it just works together.  Forget about selling to the line of business. What we're going to do is we're going to go to IT. We're going to fix IT. We're going to enable IT to help us sell to the line of business. People said, you're out of your mind. That'll never happen. It's and me, right? Okay, you're the next one. Why are you better any different than anybody else, right? And I think truly, you know, having been the customer, that upgrade, that painful implementation cycle, that's the first nut Fred cracked and it just worked, right? And we see this all the time in when you're out in the field with customers and you say, okay, well, we're good. Let's spin up a proof of concept or do something. And literally while we're in the room, the environment's ready. And they're like, what? No consultants to fly in. We don't need to, you know, load databases, pull fiber for storage and all it's done. Move on, guys. That's the old way of doing things. It's just there now. And really, we've solved the how problem. It's what problem do you want to solve with it? And too often in technology, we focus on how we want to solve a problem without actually knowing what the problem is in the first place.  That's why they occur because IT can't move fast enough. But they're also not delivering to the right problem that the business actually have in the first place. Talk about some of the different ways in which customers are reskilling as a result of service. There's a big shift, you know, you have less of the geeks with their hands on the tin, if you will, in the data center. And we've heard a lot about Amazon and Azure and all these other things, right? So you used to be absolutely accountable and responsible for the service. Now, though, you're still accountable, but the responsibility of the day-to-day running shifted. It might be in another, you know, cloud, it might be somewhere else or whatever it is, but you still are accountable for that service to your business. So the guys in IT and the girls in IT now, they're kind of service brokers and where you used to have, you know, monthly service reviews that were done by procurement or the vendor management team who, you know, would beat the vendor up over some kind of SLA penalties, whatever it is, without actually knowing what the service is doing and if anyone's even happy with it. Some of those skills are now coming back into technology because you have to do that now. And if you look at the account contacts we have with our customers around planning upgrades and patches and different things like that, they're that service broker now and having the relationship with us and the transparency we give them into the availability and all the other controls we give them through self-service. You never used to have that. So those roles in IT are changing to be, I'm not going to say vendor management type people because they're still technical, but they're having to have, you know, they actually have to learn how to talk to people now, which is quite interesting.  You know, it's these relationship skills and are very, very large, very successful customers. It feels like a relationship and we do technology as well, which is massive, you know. And you just feel a huge kind of pressure valve release from those folks that have plenty to do as we've talked to a number of people.  They said, we got lots to do and the budgets aren't going up. So really enabling them to start to apply their expertise to different things. No, it's true. You know, one of our largest financial services customers will go live on the 27th of May, eight months, 40,000 users, right? And that's, it's an execution plan at this point. We're going, it's going to happen. The conversations I've had in the last couple of months with them and even this week is, you know, we don't want another eight month project. We want to go four weeks, four weeks, four weeks and we want to release and we want to move. And we're already talking about the next 20, 30 things they want to do that traditionally would have been, okay, more infrastructure, more software, more environments, more integrations, and it's an eight month, nine month, 10 month thing. They're like, no, we want to go every three to four weeks and enabling new capabilities, which by the way, is already in the core of the platform. Now let's figure out what problem we want to solve with it, right? So it's an amazing, you know, they've always had work to do. Some of it's busy work and not really valuable and it's just kind of chasing your tail. But now they're at that point where they're really solving those next stage of problems that often they never used to get to. I got to ask you the M&A question. You've made a few acquisitions recently and interestingly, like what's that discussion like? You go to the acquisition target and say, hey, we're going to basically tear down your platform, rebuild it in service now. You okay with that? I mean, take us through some of the, what's the strategy? Take us through some of the examples and how that went. Yeah, I mean, it's got to be complementary, right? It's got to solve a real problem and it's very difficult. You know, when you got Fred and Pat Casey running around, these guys can build a lot, right? So that's a tough conversation when it happens. And you could always ask, well, why couldn't we do this on service now? But, you know, there's a lot of things. You buy the right people as part of, you know, you get the organization with the technology. They built this thing already and it's successful. So you're buying the brain power in a way. And then it's a case of the better together story. How does it complement and expand what we do, right? Rather than having another silo of another product set potentially. And then, yeah, the guys, you know, they take two releases, you know, to pull it apart. Initially, it's an integration generally. And then the next release. So you'll see with IT app, right? In Istanbul, there'll be some work around it probably. And then in the next release beyond that, Jakarta, you'll be a core. And, you know, it's core. It's part of the database, the platform and everything about it. How about the ecosystem? You know, when we first saw, you know, our first knowledge four years ago, walked around and said, okay, this is something we're going to watch. And it's clearly expanded. You saw some acquisitions, you know, fruition, Cloud Sherpas. Summarize the strategy for the ecosystem and how it relates to your professional services strategy as well. Yeah, I think, you know, customers really like kind of going back to the core, right? Our engineers, our services people, because there really is a, you know, there's a feeling and a thought and evidence as well that these are the right people because they're close, right? They shouldn't be in, there's no one in the field better than them, right? But then you kind of get into certain situations because of geography, size, availability of resources where the partners become massively, massively important. And then I think you've seen others, you know, where the likes of, you know, the big MSP and the SI customers have got three, four, 500 certified people on service now. And, you know, they're approaching the sizes of our R&D organizations. And it's just huge, right? And because it's in the Cloud, it changes that approach to being on site and having to code in the building. It can be done anywhere. It doesn't matter. And you only then need to go on site for those really important things and get finer detail or whatever it is. And, you know, and then our partners are like, okay, the ITSM thing kind of kicks the door open. What else can we now do?  And some of the conversations are things people are building now. You know, we did the hackathon in Sydney a couple of months ago. And the guys basically built Uber on service now, right? To see if they could get the core enabling of that technology with geo and real time and text and all that working. And they did. And it's like, okay, you know, maybe it's not as pretty as this point, you know, based on what Fred did, maybe it will be now. But it just shows all those core tenants are there and the partners want to do those extra things because it's also their IP, right?  And it's really incumbent on them to go out and solve those challenges now because the technology isn't a blocker, right?  Your title should be cheap customer officer. So we'll work on that. But I'm curious if you could share some perspective from the differences in the geos as you travel around kind of where are they on the journey, the adoption obviously is lots of different rules. I think most of those cloud rules are kind of getting sorted out. But what do you see from kind of a broader perspective? It's really interesting. I think what you see in certainly in the North America region, massive focus on automation, right? The ITOM stuff and you've been talking to Mike Nappy and guys like that. Huge, huge amount of, you know, automation and that kind of acceleration of capabilities. As you start to go east, quite literally, you start hitting Europe and those areas, it becomes more process driven and kind of more focus on the business value and the outcomes of things. And then as you go even further east, you know, it almost becomes stronger and you almost see that the budgets in a way are almost bigger in the Americas and they go faster for the technology. And in Europe, you tend to see them more process driven and more very systematic and methodical in their approach to implementing a process or a technology or whatever it may be and really focus on why we're doing this, not just because we can and it's the next widget that's on the street. But then you see, you know, where we've got the emerging markets, you know, it's just in Dubai and those kind of areas, you know, the problems they're solving are very similar, but just some of the regulations and, you know, even political and geo type of situations, you know, really play into it.  Where the data centers becomes a massive problem for them. And then the financial regulators as well, right? Whether you've got the SEC or the FSA in London and then out to MAS requirements in Singapore, you know, we tick all the boxes and often you're waiting for the big bank or the big farmer to move and everyone else is waiting for them to move. And once they move, everybody goes, right? So it's a really interesting kind of phenomenon. And you know, as a presenter and a speaker and those kind of things, you have to twist and turn your messaging kind of on the fly and do a bit of a dance every now and again as ugly as that image might look, right? You've got to do the dance and really focus on how they want to solve the problem. It's the same problem. There are no new problems. But the way you approach it and talk to it is different based on absolutely the audience you're talking to. And Japan is an interesting nut to crack. It's going to take a while. Yeah. I mean, I've had some experience and it just takes a long time. What are you seeing in that part of the world? Yeah, again, the sales cycles tend to be a little bit longer and it's more relationship driven and very process and methodical and making sure all the boxes are ticked, you know, that regulatory wise, it's huge. But like you say, once you crack it, be ready because it's going to come, right? And it's the snowball effect, right? And it just becomes this massive thing that starts rolling. So we're making good progress in those areas and making the appropriate investments where we need to without going all in and having a massive crash as a result of, oh, well, we thought that would work and it did. And it's a very methodical target approach. And that's where the partner network becomes crucial. A lot of the service providers and SIs have huge presence in that area of the world. So that's where we also leverage those guys as soon as we can and almost let them lead the charge a little bit and then come in behind them and support them as a result. Do you bake the cakes? Well, it's such an integral part of this culture and there is no place where more cakes and happy customers are published than on your social stream. I mean, you're there with them. It's a phenomenon. It really is. And it's started by them. This is what's amazing, right? And it's just something different. And now we're seeing some of the others trying to catch up and we've seen some competitors try to copy us, but they're just not going to have the volume, right? It's just not going to happen. And I think we sat here a year ago and I threw the challenge down and we just had another conversation about it. So I felt, and we talked about this on Twitter a couple of weeks ago, is how this event for you guys is run and how we schedule these interviews and things. So there's a little bit of an incentive, a little bit of pre-work here. So I've got you pre-go live cakes and the challenge is thrown down. This time, next year at Knowledge, we'll have your cake and you'll be live on service now. How's that sound? You're on. Can we accelerate that time frame? Whatever you want to do. Is that possible? I don't know how complicated all this stuff is, but you tell me. You tell us the problem. We do the technology. We're going to bake that cake. We're going to put that cake in the oven with you. So we'll take on that challenge. Chris Pope, thanks very much for coming to the queue. It was great to see you. Thanks guys. Much appreciate it. All right. Keep it right there, buddy. We'll be back with our next guest right after this word.


Greetings, everyone. This is James P. Madonna of Megalife 21 and Progressive Discussions. And before I go on to do my next video talk show, I am stopping by from my immediate area off Route 17 South in Hasbrook Heights, New Jersey, the one and only, the famous Bendick Steiner, as seen on the Jerry Seinfeld Netflix series, Comedians in Cars Getting Coffee. That's right. It is in my close area and I love it here. Outstanding food, outstanding coffee and I will go in soon before I go on to do my next show. Drop them all, man. Now, you might as well call me Butterfingers, I guess. No, I'm not trying to blame you before, buddy. What's going on? I don't know. I don't know. Are you badly damaged from Jimmy just dropping you? Are you? Seriously, are you okay? Oh, hold on to the eyeball. But you are alright. You love this floor here for some reason. I didn't know it was glass. I thought it was plastic. You got the drops, man. The good thing is the eye is still intact. Thank God. Jimmy, two minutes, I'll destroy that now. No, because you're going to handle it. I mean, I'll ask you. Jimmy, Jimmy, two zero. I'll ask a question. Yeah, two zero, right? I'll ask a question, but I won't. My pocket is bad. My pocket is bad news. They're too small. I don't know if this is okay anyway. But of course, once they come back to the dollar zone, I'll buy more. I better buy backup, actually. If you like to get attached to a certain one, it gains energy. Well, the hand. Remember the hand I gave you, that's made out of steel or aluminum? That won't break. Well, if you have it. Oh, Lord. I don't know. I mean, I could swing it, but I'm not going to put it in my pocket. All I had to say was, do you have your area? Oh, I went, oh, Gigi, it's in my pocket. Hold on, hold on. And I go and pull it out, and it flies up in the air.  Oh, no, we were talking about, like, on my dating. Well, and you, I said about your two X wackos. What do you know about either one? Both. Capricorns. It doesn't matter. You know, it's... Does that really matter? Well, they're known for being complex, mysterious people, Capricorns. Two Xs, two wack jobs, like all of our both. Capricorns, does that matter? See what I mean? It doesn't matter. I just met two people with issues. They just happen to be Capricorns. That's all that is. It's a coincidence, yeah. It's all there is. Maybe you got a little nervous. No, maybe it's because we were outside and it was humid. No, because you'd be drizzling from dropping. What else do you want to know? Should I get a strawberry milkshake from this place right now? You don't need that to tell you. I know. You want one, get one. I'm not kidding. Well, I'm not. If you want one, get one. Yeah, I know. That's why I didn't pick it up. That's why I didn't... That's not why you didn't pick it up. Because you'll drop it again. Because you would have... You would have said... I'd say no. You would have said, James, are you for real? You're gonna swing the... Put it down.   No, I don't want to be determined because as long... I noticed the eyeball is still intact and I'm not gonna mess with it. But if I see more, I will... What do you want to know? What do you want to know? You know what? I think this... We've exhausted the subject. No, we haven't asked many questions. Yeah, but we kind of like had an intelligent conversation about... Inline dating. Inline dating. You're ashamed. You just really don't know a lot about me. Well, it's kind of passe... Passe, you know what I mean? It's like water under the bridge and you already told me... What you should do... Well, you... You said the same thing that the caregiver said that... Wait, let me ask about your online dating. It's like Dr. David Rubin, I think his name is... My friend Jimmy... My friend Jimmy Madonna being...  Here you go. Oh man. I think... Don't worry. I'll see more. I will buy an extra supply because I know my luck in having... My bad luck in having butter fingers. So I will... What do they have these for over there? As what? As old as what? Key chains. But I would not disrespect them and use it as a key chain. No. No. As you can see the ring... I think they... Because I recognize what they were. Now the hand, the one I gave you that's a hand... That's heavy duty ancient history too. It almost looks like a little alien. You think about it. Yeah, well... It's a really hand so it's a real bee, a creature. You know what's fascinating? Oh. What's going on? We need it. We need it down the hall. Big meal. Hi, Lindsay. Oh, so we're getting hammered by a tropical storm. Tonight? That's what he's saying. Tonight? I think it might be starting tonight. I could see the clouds. They're getting very cumulus, bilious. What do you want to know? Um... Oh. Normal... Normally... July and August are very dry months. Is all this rain due to climate change? That's what you want to know? Well, the North... Despite what Republicans say, the North Pole is melting. The polar ice cap. Republicans, I don't think they're saying that. There are fewer and fewer of the Republican Party. They kiss his guy for some reason. Yeah, and he's really siding with Putin against his own nation. The Republican Party today. Nowadays, I mean. They're entirely and completely ignorant. So we're right into that? Yes.  And they're getting more pissed off? They don't say it to show us. They're free to speak up, so that's not good. Most of them are. He actually went against his own secret service. To side with Putin. To side with Putin? Well, I already settled that. Does Putin and Russia have something to use that he's holding against Trump? Aha. I already knew that. Billy, did you know that there's a photograph of Donald Trump Jr. with that Russian woman that they caught being a spy? I forgot her name. It doesn't matter. Yeah, the woman. The point is, he's alive. Yeah. He's learned to ask questions right to the point. Is Trump Donald Trump a Republican? No, he's not. He's a spy. He's a firefighter. Today, he had a message for his rescuers. Do you know how you get to the point? I heard his mother really coddle him big time. Well, all the millionaires and billionaires of New York City know him very well. You told me that. They said he's a conniving con artist, basically. No, no. The one guy in bold said he's so fake. Fake. A front man for consortium, is what he said. Consortium. A front man for consortium, yes. Consortium. This consortium. Oh, it is Donald Trump. Simply put, one huge fake. Why do you think he won't show his tax returns? Oh, he still hasn't. He still hasn't shown his tax return. Holy mackerel. Is that Joseph? Am I like imagining things? Might be.  But why would he be wearing black and 90 degrees? Well, he's Joseph, that's why. Give me your four-year funeral. You mean his home funeral? Of course. That's it. I don't recognize him without the best. All that fast. It looks like somebody's grandma that crocheted it. It looks like he got it from Goodwill Industries. That's the best he's ever seen. Actually, if that's him, that is the best he's ever looked at. Oh, no, it's not him. There you go. The best he's ever looked at, it's not him. No, I was close about one thing. Yeah. The same size, same hair, same head shape. Yeah. You can tell by the shape of his head. Thank you. Thank you. Thank you. I miss that guy. They used to say, you gotta like the way you look. I guarantee it.  I was the guy from the most exciting guy in the world. The original. The first Toseki, the original, the guy that... They didn't even show you the second one at all. No. The guy with the big Chinazolo? The guy that throwed him into the wayside. He's not being effective or something. They're not using... They're not using the gimmick, the most interesting man alive. But he was the best, the guy with the gray beard. He was the number one Toseki's man. The second spokesman for Toseki's beard, known as the most interesting man in the world. The second one. Is he getting great results for Toseki's at all? No, they probably canned him. I think you should be hired as the next Toseki's man. The first one, the first spokesman for Toseki's. Did he get great results for that? Did you get any answers? You know, I tried that beard. It's great. It's actually one of the best tasting Mexican beers I've ever had. Well, they made it long. Well, they made it long. And I tried them all when I was in Baja. Well, there's a lot of beers we don't even know are out. Yeah, the Pacifico, there's a whole bunch of them. The worst ones to make a red stripe. Oh, my God. You know what's worse than red stripe? It's a Venezuelan polar with the polar bear in the front. Try mother's milk. God, is that? That should be illegal. So it's like a real low-budget crappy beer. It's like Robitussin x 10 or 20. That bitter and horrible. You know there are a group of so-called craft beer connoisseurs that actually like India Pale Ale. I said, you really like that? Any beer with India on it is going to be bad. But it's like it has that musky, skunky, right? Now the lager you like. That's not Indian though. That's not Indian Pale Ale. When it's outside India, I knew exactly what it would taste like in India. I said this is going to be awful when it was. And for $4.49, that Genesee Cream Ale is a great bank bargain. That was a smart thing that I used to bring you to bottles in the cooler. So you already got it ice cold. And you have a fridge in your... No freezer, but a refrigerator. Or not even a little baby freezer on top? Just... It's only this big. It's like the Cramdons. That was the ice box. This is the ice box too, but no freezer. Oh my God. Ralph gave Alice for Christmas a new pan for the ice box. I think that was one of the episodes that he used to give her. Something about his idea was products. We're going to move up to Fifth Attle or Park Avenue. This furniture will look pretty good in that town. Yeah, Alice. I'll tell you this will look pretty good in there. Park Avenue. Remember the furniture? The ice box and that little tiny sink in the kitchen. No television, of course. No radio. And no telephone. Television came up later when they had Captain Video. Yeah, but Norton had pretty wallpaper, a TV, a phone. Like, if somebody had to get a haul of Ralph, he would give him Norton's number.  Brody boy, we got a call from him. It was so funny. I wonder what Chris goes up to. Oh, God. Are you pregnant? She needed to get knocked up like she needed a haul in a head. Third time. Are you out of your... How come people that are down and out don't use contraception? I always wonder that. They don't do it. They have baby if they're babies. I wonder how little Courtney is bigger as she lost weight. I wonder what she looks like. I wonder if she got more tattoos and body piercings. Oh, Courtney. You remember how it was weird that Brian used to take her out to his car? That guy? Since she stopped working here? Didn't you think that was weird to take a child to his car? No, I'm saying the very fact that you're taking a young girl, young, to your car and then coming back. It can't be weird. Maybe it was nothing. I don't know. Well, in this day and age it's... Yeah, we're quick to judge. Everything is sexual. Predators, yeah. It was also weird that she won't let me drop her off at home. I had to drop her off on a corner. Even the two Bangladeshi girls thought that was hilarious. They were laughing. They said, she really did that. I go, yes, yes, yes. She didn't want me to know where she lived. Almost like that. Every guy is a stalker. Every guy wants her. Yeah, right. Yeah, sure. Don't flatter yourself, honey. That's really paranoid about men. She must have real... She must have real daddy issues. What if you got not a three, three kids? You know, maybe she had the baby because maybe she did go to Roche Park and find out if she has kids. More and more support, money. Like the Octomom, the reality show. Yeah, obviously. You know what? Chris went a lot of back. Another big lie is how how ICE and the detention centers are really not... They're not treating... That's our great government, huh? Yeah, they're not treating them properly at all. Now the keys are questioning. You should be asking, Jimmy. Oh, God, don't drop it, please. Don't even play with it. Don't play with it. Now, Amulet. You're up to do that. Are the people that are being detained by ICE and immigration near the Mexican border, are they being abused in different ways? So, the Trump administration is even lying about that. Well, Jimmy, they're not denying it. Reports have been out about it. They're not denying bad things are going on. No. Sarah Huckabee Sanders, is she basically a woman by her job? So, she doesn't really shoo from the hip and be honest. Let me ask her that. Her father is that religious freak, Mike Huckabee, that evangelical. It's the folks from Trump. Sarah Huckabee Sanders. Does she tell the truth or even like Jimmy says she's from the hip one question? No. See? It's all a cover.  He's an excuse maker. There we go. Yeah. She goes like coming. I guess my sister's probably long gone by now, so there won't be anybody to aggravate me. She just complain about that nobody dusts around here. Dusts? Nobody does the dusting. Nobody cleans enough. Stuff like that. I says to her you gotta have incentive and you have to be in the right frame of mind to be dusting and vacuuming and doing stuff like that around the house.  Yeah. Are you depressed or just sad? No. My doctor says depression can make a person feel tired and exhausted. No. You're not thinking suicide, are you? No. I honestly believed that I had all these future plans that were gonna happen. I honestly believed it and then it was like whammo. Yeah. The caregiver said to me that she has been lied to by relationships too and all of a sudden whammo. Disappointment. You want to ask if you do have depression? Do you mind? No, you can ask. It's common. A lot of people have it. I know. I don't care. Because of what my friend Jimmy Madonna has been suffering from depression. No, you're not. That's what I said. Are you sure it's depression or is it just sadness? It's a big difference, Jimmy. There's a difference between dementia and Alzheimer's and senility. Okay, so sadness would be more like in mourning. You feel down. Depression going to fetal position you feel totally equal. Some people are suicidal or like some people are really different. Just confusing sadness with depression. Okay.  I'm sending you a lot of strength. You're like my strength. I'm better than your strength. Are you sure you're really depressed or just sad? I get right to the point.  So we got Anunnaki with Anunnaki with amulet. With amulet. I'm not trying to make light of this.  Yeah, because I really love that. I really am and I still do love her. Who? Your mom? The girl. Of course I'm sad to watch her grow older and decline. Of course I am. I mean about the disappointment what happened with the ex. Which one? The last. San Diego. It was a quick disappointment. It was like a whammo. Surprise and shock in the system. But you're better off. Yeah. Shock. I'm in shock. Is my friend Jimmy much better off without this girl from San Diego? All right. I got a question. Is the great brain of man-god better than professional therapy? Well, I mean is he a form of professional therapy? Maybe I should say that. Not better.  Well, you're sharp cookie or intuitive. Am I anybody's fool? Your dad taught you a lot. That's part of it. There you go.  Your father's urn. Your father's urn remains. It's not in Ridgford. I hope you didn't confiscate God. It's not in Ridgford. You still have your father's urn. You said in Ridgford. You still have your father's urn. You said in Ridgford. That was six or seven years ago. What are you saying?  Two and a half, three years of war. Like the longer you stay the more reasonable it is generally. I don't know how that works. They'll give you a special rate on what you plan to stay. Months and whatever. They'll make it a family. Because it's basically a studio apartment. When you think about it. It's a very big room. You have a full kitchen. With a full-size refrigerator. And refrigerator freezer. And cabinets. You've got an electric stove. You've got a microwave. Electric stove. A stove top with four burners but no stove to go into. Oven. Unless they redid them. Maybe they do now. I don't know. I very rarely use an oven. I'll show you. They'll give you a tour. Let's go. I'm gonna butter finger it to oblivion. Keep it in your car. When I see more I'll buy more. Well actually that hand is not as heavy but it's probably not gonna shatter.  Should Jimmy just throw those pieces out? I don't know what to do with him. He's quiet Jimmy. I want to make sure. Because there's slivers. I said are you hurt? See that's when we get things settled. Nothing wrong with that. Let's find out the truth. That's really what it is. Holy mackerel. Eileen is that much of a fibber? Fibber McGee. Does Eileen have all these so called home health aids coming over visit her in her apartment? Yeah like the things of value she has in that heavy purse of hers. Nobody stole anything. This guy stole this, this guy stole that. I'm not listening. Her way of cleaning out her purse is throwing out two expired coupons. But what I said yesterday, how did I say you were odd when you didn't even talk to us? You were huddled in the goddamn corner. You and Ray jumped up and 20 seconds ran after each other. I didn't say you ran up because I said you were odd. I wasn't even talking about it. But you know how I, you know when I got suspicious when Ray started going from being loud and obnoxious to whispering. Well that's what I just said. They're whispering in the corner and they run out. I said that you know I didn't even talk to you. So where did you get off in this odd thing? But you shut right up when I asked Eileen. Did I say Eileen was odd? I said no. You did not. I was sitting here. You did not. One thing is I don't use the word odd anyway. It's not one of the words I use.  You didn't, you didn't use anything derogatory personally. You just said, look at her. I don't even know about Joseph. Not even, he's not here. He's probably giving a speech. You know it's amazing you got a tan even from walking to the to the room to the car. I haven't been out. Yeah I swear you got, you have a color. Everybody says, how do you tan so quick? I said, I don't know. I always do look. I know. Now look at your face. Right, exactly. And I don't go out, I'm not out. Which shows you how strong the sun has become with climate change and Wait, what do you want to know about Joseph? Joseph? He's confusing to me. I don't know. What do you, what do you want to ask?  I know that. The gentleman, the Chinese gentleman we know here at McDonald's is Joseph. He's incredibly rude until he manages to do that. Is it an Asian culture thing? We're all for the most part. Most Asians very unemotional and cold. I told you, what do I call it? Did you know that a friend of mine from the Philippines that's working in Bangladesh says that the people, not the women but the men in India and Bangladesh and Pakistan a lot of them are are just assholes and they just have this arrogant personality so it could be an it could be an overall Asian thing. He just said it to me. He just said for the most part they are well, I'm trying to distinguish one part of Asia from another. No, overall it encompasses all. I don't call it Japanese cold. Chinese cold, yeah. It encompasses all. Yeah, it's like manners. They have no emotion. They don't seem to have any remorse for how, like the guy to try to cut ahead of you on one at a time. You know, he he's been barred from more places then over here at the sub-loan he was kicked out. He stole somebody's phone there. You're kidding me. They said, we've got you on camera. Oh my God. And they said don't you ever come in. He's barred from that. I don't blame you. He stole somebody's phone. He's right there with all the cameras but he's a petty theft. That's the one that's we'll cut in front of us. We've got a ball of more. Get to the back of the line, man. Yeah, he still stays there. Most people say, oh, I'm sorry. No, he didn't even apologize. He stayed there. He left and he said, thank you. Yeah, that was like a sarcastic thank you laugh. What he needs to do is say, I'm sorry. I didn't mean to cut ahead of you. Like you said, he should have said, I'm sorry. I'm back in line. Jimmy. I want the universe to know it by echoing it. You can tell the universe but don't tell me it's actually caught on. Jesus.  That's all you can say. Now he's barred from another. Now he's barred from another. It's amazing that we have Governor Phil Murphy, right? I know he's a Democrat but he's an ex-Wall Street guy like Corzine. You would think that since he's a compassionate quote-unquote so-called Democrat, he would bring back rent subsidy section 8. You know what my mother's insurance representative said? There's not enough housing to go around for low income people. There's just not enough housing. I says, well then Democrats have a false compassion because if they really had. That we have as our Governor in New Jersey, it's Phil Murphy. Is he any good as a Governor?  He's good to get it settled quick. Man. Bring back for real. That's what I said. Even the gay Jim McGrady was a pretty good Governor. He did a lot for people. For people. You might as well bring back Florio. Oh, Christine Whitman? We haven't had many. No. New Jersey is a complex state. There's nothing complex. It's too much corrupt. Too much political corruption. Too many lawyers in the hands of the public. Why is it allowed to happen? You know when I used to go fishing which I gave up for good reason.  You're kidding me. No. I didn't know that. Lemonade stands? How petty is that? That's my point. It doesn't make sense. There's nothing to argue. This could tell us say, let it go. End of argument. Let them open this. Stop it. You need a permit. You don't need justice. They're kids. Then you're going to say health cause violations. They may get the kids. You let them spell when somebody gets sick. Okay? You know, they stopped the buffets in Las Vegas from donating some of the food and they're going to sue them. They're afraid of getting sued.  Why would you worry before about that? You know, why now? Why wouldn't you worry before? It's not bad food. It's not rancid food. You know I do not like our legal system.  You know, Billy, they did it. They did say one thing at the end of the program. I think it was 60 minutes. They said that one or two of the casinos was selling the mushy buffet food to the pig farmers in Nevada for slop. There you go. Instead of donating it and getting a tax write off, they're selling it. I'm sure this soup kitchen I forgot to say Los Angeles has a bad skid row. I saw it on TV. It's just wrong. People living in tents and cardboard boxes. It's just wrong. There shouldn't be a skid row. There shouldn't be any skid row in the United States. Yeah, right. So what's the stop John Gabriel Realty when you're screwing anybody you're having a subsidized apartment when you think about it? People like me that want to go and dissuade them. Yeah. I mean... Do what you can. Because you willing? Is the application like a state application? You said the office is not far away. Why the fireplace? Huh. Should I sue? I can sue you. That's a big swing. Should I go after them tooth and nail like the pure hellfire? You don't quick you get the answers? There's no better way to... I tell people like even matters, get your point. And there's no better way to hit John Gabriel where it hurts the most in the bank account. I don't care if it hurts him big time.   You might still have litigation against the city of Ridgewood. We'll see what happens. I don't want to get out of this. I wonder what kind of a lawyer... You know I'm very intolerant. What kind of a lawyer would handle lawsuits like that? I'm trying to... Because I know they specialize. You know that I'm very sick and tired of all the moves. Am I wrong? Wow, look at that. Big no. Do I have a whole line and much more insight than most others? Very intuitive man. Always have been. You know what's funny? When all the cock-and-bull stories that Eileen tells, when that thing moves... No, she says that thing is wrong in a piece of junk. Remember? It's a $4 toy. But we have to believe what Eileen says.  We didn't know, but it said you were. And then you say, oh I keep things I like. My brother does it. Well, I don't know. Maybe they... Everything this has said has been right. Everything you said is wrong in a lot.  She goes, yeah, you're right James. I have a pen in my purse. I said, well why didn't you go get it? Well, I'm surprised she made an appointment with Dr. Rigolosi. Let's see if she goes to Russia apart. What's your name? Dr. Rigolosi. Dr. He. Dr. Rigolosi. Dr. Ronald Rigolosi, yes. I'm a friend of the Queen's down here at McDonald's to feed the girl, Eileen. Does she honestly make an appointment with Jimmy's doctor, Dr. Rigolosi? Well, then she belongs in an institution, man. If she lied to me and looked me in the eye about that she belongs in this, I'm sorry. She's off her rocker. If somebody is that bad of a pathological liar that's... No, I didn't yet. No, I didn't yet. Well, you heard what I told her? I gave you that card, that's the last time I'm going to give you his number. Don't ask for me again.  Those are our acquaintances here, Eileen. I threw dirt, cheese about it. Incredible amount of things.  And I bet even Joseph lies about his seminars to a certain degree. The other gentleman we know, the Asian-Chinese gentleman, Josie, is she telling Jimmy and I the entire truth about his seminars? Yo, Jimmy.    You know, life could be so much easier if you're just friggin' honest all the time. I mean, what's wrong with being nonchalant? Try and get it, man. Shit, it's awful hard. It doesn't make sense. How are you supposed to... How are you supposed to... Why are you lying? That's the bottom line. Why are you lying? It's not necessarily getting a lift or an Uber to Midtown Manhattan. How are you supposed to be walking around with your knees, walking to the agency and walking to the job site? That's not the point. The point is, at least I tell the truth, I'm looking for an agent that's not that easy in this interview. Well, you could get an Uber when you were in the city. That doesn't matter. The point is, you have to be referred to and you can't just mail your demo.  The demo, the voiceover, I will be. So why do I need to be referred to? Am I good or am I not? That's all I need to know. And you know what your audition is? A simple phone call. That phone that you have. Let's do it. As soon as you get on the phone with an agent, he hears your voice immediately. They don't listen. That's my order said. I told you what... But I... Did I tell you what was in the Screen Actors Guild manual when Tiny wanted to do commercials? Don't contact us. Don't send us any phone. No, no. Don't phone, don't send. What can you do? Or they have scouts that go out? It's got to be a referral. That's like...  Now it's settled. There's no argument. Really? How quick? Referrals. It sounds like the office politics that... Tiny had no talent.  Will you know who contacted him? Only one agency. The J. Michael Bloom agency in Manhattan. The only one that ever contacted him. What did he do for me? He did a commercial and just saw the commercial. And that was it. And then it... It stopped. No, the both of them have bad speaking voices. It's like having mumbles. Joseph doing a seminar. No, no, no, no, no, no. J. Michael Bloom.  Why does... Why does success in the United States should not have to be dependent on office politics, favoritism, cronyism, or referral. Or referrals. It should be based on merit.  Look how big and how fast. You know, the aliens that... the big extraterrestrial experiment that we are, I bet the aliens are looking at us like, oh my god, what did we create? It could be laughing. They were here before we were here. Oh my god, what did we create? We're the Anunnaki. Visiting a band here on earth, long before even man they put us here. You know what's going to be great? There is a video and audio recorded of everything ever done throughout history. There's no documentary that says that. I said that. I believe in that. I believe the Anunnaki have recorded everything before they put man here. And the amulet says yes. And I bet the greatest percentage of things that mankind has done was evil and negative. Is the entire history even before man was put here on earth by the Anunnaki? Is it recorded visually and audibly? They're not advancement. That's why I'm making it wait until they release at some time and that can be seen. You can see dinosaurs in actual action.  Think about this. Well, I'm saying they're not such an advanced civilization for nothing. They have it. You think they've been here? I said how do you think they've gone? By being primitive?  Maybe the races and our very creation period was due to the Anunnaki. I just said that. The Anunnaki are the ones who put us here. No, I like echoing man-god. I know. Manga is supposed to echo. Supposedly superior alien race the Anunnaki who first put man created mankind here on earth. Anunnaki. No, Anunnaki. Respect. Well, I just think Anunnaki is a funny word. It's Anunnaki. Anunnaki, right. They're being the reason they're here. The Sumerians were the first to mention them. They were put here by the Anunnaki created mankind. You'd better go for it. Sumerian. I'm just saying. They always mention the Sumerian people. They mention all the others. The Anunnaki put man on earth didn't they? You go, Jimmy. You go. I did some more research on the blue eye. It does have ancient origins. That's why I respect them. They try to be funny. To be honest and sincere. You wouldn't make fun with a Ouija board, would you? No, not really. Have you tried to use the rock crystal as an amulet? Yeah. You have the dental flaw, right? No, the one you brought. This thing. And it spins good for you? Yeah, it just spins very well. Because you got a long one. But still, the dental flaw is better. It gives more of a swing more freedom. Yeah, because light is light. But I'm saying yours is long. Remember how you were holding your wrong? I said, is Jimmy holding you entirely wrong? But not my broken one. I mean the one that you ordered. Oh, that swings good. But I mean the other one, the new one. The one that's very polished and you're pointed.  Yeah, now the obelisk. I should have said the obelisk. This has been a Mega Lab 21 production.