Hey everyone, how to get over the narcissist now people say that This isn't something you can just do overnight but like it takes time to detach yourself from the trauma bond and Well, that can be true I Think there are also some things you can do to get over them short-term. You know, you just got to For a start if you're still attracted to them You've got to start seeing them differently.  Imagine the narcissist Sitting on a public toilet. If that doesn't help you to get over the narcissist Nothing will so definitely try that one and You just got to see them differently, you know, they want to present this image as though they're so perfect They're like these beautiful creatures like You know, they're everything that everyone wants You've got to start remembering the things you never liked about them. We've all seen these narcissists at I was gonna say inappropriate, but that's that's not really the right word for this We've all seen them at less desirable times. I think that's fair to say So if you want to get over a narcissist You can't be thinking about all of the good times Like when they looked amazing in like a dress or a suit You need to remember them When they looked at their worst Remember those really embarrassing moments Like some of the most humiliating things That ever happened in the relationship That's what you need to be rumored on Like every time they're like they're trying to like attack you and put you down Well, they're like trying to triangulate you with a new supply start remembering Your knock. Well, I don't know if you Maybe you might have walked in on the on the toilet or something Or you could just imagine what that would be like Or for the guys, I don't know. Maybe you Maybe you saw your knock Maybe she didn't shave her legs or armpits for a few days. I don't know. It's funny, but When you're remembering this stuff, how could you possibly want to go back to that? What's attractive about that? So that's how you've got to see it.  It's like no not another day That's just how it is, you know, they they just take The life and energy out of you, but once you've had some time away from them You can rebuild you can get that energy back You've just got to remember that person that you used to be Remember the energy you had That's what will motivate you to get back to yourself again, and that will help you to Finally get over the narcissist or you could always go back to remembering them on the toilet Dina Liddell asks can you please answer my super chat Okay, let me just scroll up here. Hey knock survivor My knocks have ruined me for Literally ever having friends again What should I do? um It sounds like what you're talking about is your knocks Have turned your friends into flying monkeys Or just the people in your community. Maybe people you haven't even met yet They've managed to turn them against you. They've started a media campaign against you Um In those situations People might think you've got to prove your innocence You've got to show them What a great person you are And to some extent that is what you have to do But it's not about Proving that the narcissist is wrong The more you try and prove them wrong The worst it's gonna look on you You don't have to defend yourself if you know you're right and if they don't If they believe in the narcissist then You're just you're just gonna have to let them go But there will always be other friends There will always be other people It's a big world out there The narcissist wants you to think that the world is so small But it isn't and when you leave their friends of their community You will realize that you will find that Not everyone thinks in the same way of these people do So I hope that helped. I hope that answered your question So getting over these narcissists It's like they just come into our lives and They take us off our purpose It's like maybe it's just to remind us How important our purpose is to us Maybe we don't truly miss it Maybe we don't truly appreciate it Until it's taken away from us And that's why When some people have been In the lowest place in their lives They managed to come back so much harder than before They've got so much more Motivation than they ever did before So even if the narcissist Leaves you behind in their pit of misery Don't think that it's all over Don't think that you can't go back to where you were before You've got to see it like You were the one who built yourself You were the one who made You who you were They didn't create you You never needed them And while they may have taken up your time A bit of your energy, maybe your money You have to remember They only got a batch of it You're the one with the formula They might have had a slice of the cake They might have had a piece of the pie But you've got the recipe You can make it again And that's how you get over the narcissist Instead of remembering them At their best and for the good times Remember the bad times And then get back to Focusing on yourself again It's raining today But I'm still gonna go out and Try to explore a bit We're going to be doing the second episode of Dealing with narcissists. What's your story? So If you would like to share your story on the channel Please send me an email Coachingatnarksurvivor.co.uk Thank you all for joining this live And I hope to see you all in the premieres later today


5 ways to make a narcissist respect you. You should always respect other people, and they should respect you. It should be reciprocal, but it doesn't work that way with a narcissist, because you will not get respect from them. They will manipulate you into believing that they respect you, but with time you will begin to see that it's all an act. They don't respect anything, they don't even respect themselves, which is why they will go and do whatever they want to do, because they don't respect you. They see people as objects, and they believe that they came to this earth to take whatever they can from people, whether it's attention, praise, aberration, compliments, money or sex. But they don't believe that they should ever have to give anything back to you, because in their minds you are an object that exists to serve them, you're meant to be there for them. They don't need to be there for you, you're meant to wait for them, while they're out seeking other sources of supply, while they're out looking for your replacement, which is why when you arrange a meeting or engagement with them, they don't respect your time. They will turn up late, and they won't think anything of it, because they like the idea of people waiting on them, they love to be the center of everyone's attention, they expect the world to revolve around them, they don't want to assist you, so it's a toxic relationship, it's someone who you should avoid, because they're not going to be anything good to you, but if you really want to make them respect you, I have five ways for you to do that, one, be distant, if you want a narcissist to respect you, you need to be distant, because they don't value or respect anything that is close to them, or anyone who wants them, see it as though if you're so great then why are you around them, they're very insecure and they have low self esteem, deep down they feel they're not enough, so they see it as though if you choose to spend time with them, then something must be wrong with you, and they will push and provoke you, to find out your weaknesses, until they develop some level of control over you, and then they won't respect you, because they're always testing you, even when they first meet you, which is why you need to stay distant from them, if you want them to respect you, two, don't depend on them for anything, you should never depend on a narcissist for anything, because they're very unreliable, they will always disappoint you, they will always let you down, which is why you need to be independent emotionally and financially, you should never need to be with them, you should never be waiting for their text or phone call, you should never need them for anything, because if you do, they will instantly lose respect for you, because they don't respect anyone who needs them for anything, but if you are emotionally and financially independent, then they will respect you more, three, have something that they want, if you want the narcissist to value and respect you, you need to have what they want, so they need to see that you are greatly admired and respected by other people, they need to see that you have a lot of influence, narcissists respect celebrities and CEOs, they respect people who have a lot of money and power, because they want to be a part of that, four, pretend you don't know, pretend you don't know who they are or what they're about, pretend you haven't figured them out, pretend to value and respect them, because they don't respect anyone who knows who they regard, once you've figured them out they will turn against you and they will begin to hate you, five, respect yourself, if you want a narcissist or anyone else to respect you, you must respect yourself, you must be confident and self assured, narcissists are always looking for people who they can manipulate and control, people who can make them feel better about themselves, because they're very insecure, but if you're not going to be that person for them, then they will respect you more, thank you for watching, if you found this video helpful please give it a thumbs up, share your thoughts in the comment section, hit the subscribe button to receive the notifications, if you would like to support the channel you can donate at paypal.me-naxivver, you can book a one-on-one with me on my website, it's naxivver.uk, thank you for watching and I'll talk to you soon.


Because for breakfast next we have a support version and we have a development version now you should have a support Please welcome Mr. Rupal Hello everyone So we are enjoying the work here right? So I am going to talk about support for a workplace related business group I mean how we can grow a business by providing better support So I will start by thanking the organizers in this beautiful city So, give a big hand to the audience So I am going to discuss about why providing better support is important How it can help to make you grow your business and how you can provide better support We kind of all know how to do things We all provide support to our customers because if you are a freelancer, you have to provide support to your clients Then you definitely have clients and when there is a product or service you definitely need to give them support time to time And there are many tricks I will try to highlight some of the main ways of providing better support So at first let's see what we generally understand of what are the things in customer support Well in customer support it's not very tough, it's easy, it's enough to provide fast First support is somehow related to your business You want to make your profit go high We will be talking about technical staffs and lots of other things are actually related to support So let me get inside Different types of customer support Let me highlight a few because there are different types of support You can provide support over the phone You can provide support over live chat You can provide support over email You can provide support through forums, through social media You can also allow screen sharing You can create a rich knowledge base that will also help you in providing support to your customers And obviously you can use any ticketing system Now before I totally get into this, I have a question How can you solve all customer related problems in just one minute? Solving all customer problems in just one minute Anyone? By listening to them? By listening to them you can solve all the problems in one minute Any other idea? Say sorry, well we need to think some more time to Say sorry, that's why we're sorry Any other ideas? I don't know Are you really close? I think that's true Both of us are really close And are you really happy? Moving to a new world That's a really nice idea My idea is, delete them all If you don't have any clients, you don't have to provide any support That's it But that's not what our target is Because if there is no customers, there's no money, there's no business Then we can definitely go to a remote island Go our own firm But as we are not planning to do that right now So let's see how we can provide better support So why better customer support is important I have divided it in two parts Like from the company's perspective And from the customer's view point I mean why the customer thinks it's important And why the company thinks it should be important From the customer's view point The one who uses your product with less support Definitely nobody wants to buy a product And then spend hours trying to figure out how to make this work He won't really be happy For example, like you buy a TV from a store And then it doesn't start on And you're reading the manual for hours You are clicking on all the buttons in the newsletter This is my next programming model You will want that You want the manual That's why all products come with the manual So you can easily find out how you can turn it on How you can change the channels How you can make the volume up and down and other stuff So it's really important that we make it easy for them We use your product If it's easier, there will now be a problem Because you buy something and instantly you can start using it You will love it If you have to wait, they won't probably like it Somebody to be there for them when they are in trouble That's the same example For example, like you buy a van and you are having a problem You need to go to office but the car is not starting Now we are calling the car company and they are saying Like, well, we will let you know in eight hours from now If you will provide support or not Will you be happy about that? Nobody is going to be happy about that If they say, well, okay, we understand the situation It's very urgent and we give it a high priority Let me check right now if we have any available technician And if we have, I will send it in a weird way right now Then you will be like, okay, the company cares about me So they know, okay, if I buy a car from this company They will be always there if I'm in trouble Or if I'm facing a problem So I can move on, they are always there That's why, that's the worst one Now let's see why Let's see from a company's viewpoint Why support is important Everybody wants to communicate with their customers Now if you have a bigger customer base It's not really easy to talk to them always Like if you send them an email Like, hey, which of our products do you like most? You can expect everyone will reply to you And you can expect everyone will be giving enough time To explain things like, okay, for this reason I like this feature, for this reason I don't like this feature But when you are providing support They want to spend time with you And you don't have to chase them They have already come to you They are talking to the problem So fix their problem first and then When they are happy, you can ask them Okay, what do you think? Which of our products is really very good Or what feature do you want? Or how can you be more happy with your company So you get some quality time with your customers Or your clients So this is really important for our business Customer retention is highly less expensive Than customer acquisition You have a couple of clients who are already paying you So you can make them happy easily Because they are continuously paying you Because they have a trust in you already If they didn't trust you, they wouldn't be paying you Now if you want to acquire new clients And new customers, then at first You have to arm their trust Because we don't give money to people who might not trust We give money to those people and to those people who we trust So you have to arm their trust And for earning them, you have to work more You have to advertise, you have to spend money And lots of other stuff So it's easier to retain the customers who are already there And you can make the people stay with you By providing better support Because they are already customers, they are with you With better support, you can keep them for longer Existing customers are more likely to pay you The new customers As I already said, trust issue is there When a customer is already paying you for 6 months It's more likely that you will continue But if you acquire new customers, you don't know how much they trust you Or if they really need your product But the person who is already using your company products for 6 months That means definitely your products are within his needs range And what he needs, that matches with your products So it's easier, and customers who are already with you for a long time They are more likely to pay rather than new customers So how you can make them happy You can make your existing customers happy By providing better support And there's more to discuss about this I'm coming to this later Customers will pay more for better customer service For example, the same form Just a form with same features, same specification, everything One company says, okay, we'll provide support for 2 years Anything happens to a form, we'll replace it We'll fix it, we'll provide support Don't worry about that Enjoy using it And there's another company who says, okay I'll be selling the product, you need to give me 5 bucks less But we'll provide support You buy it, you take it, then I don't know it Normally, which one do you take? Will you buy a phone with more support at all Even though it's 5 bucks less? Normally, you wouldn't do that And that's how everyone thinks So if you can provide better support Then customers will pay more Now, as I was saying Better customer support helps in retaining customers longer Today, you've got a new customer And if you can give me better support Then you'll think, okay, I've got somebody in my back To support me, to help me in my problems So tell me, but you will stay But you will reply, he comes to you And he finds out that, well, these people Don't care about me at all When I'm in trouble, I can preach them I have to struggle really hard To get hold of them So if you want to make your customers stay You have to provide them better support You have seen building brand networks Like, when people are happy They talk to their friends and family about this When I buy a nice phone and I'm happy with that I'm totally happy I'm getting a good service The picture is nice I'm more likely to help this To my friends, say, I got a new phone And the phone is really good The game is really great offer The same if I have any kind of travel It will help me fix that in two years So people who are all real customers Know about you, but the people around that customer Will also know about you If you provide better support And where the phone is really, really important We trust more what we hear from our friends and family Rather than looking at some random address names That's what I just say Work of mouth is one of the most powerful Kind of address names For example, I'm going in the car And I should see a billboard of a mother company They say, okay, we have the best coverage Blah blah blah And then I ask my friend, hey, how's this company Have you used it? He's like, okay, I have used it I'm not totally happy about the coverage Will you trust the billboard Or will you trust your friend? You're going to trust your friend So word of mouth, promotion is a really, very powerful type And if you want your clients to say Where things about you You have to provide better support Customer support is more important than price As I say, four minutes ago Even if the price is a little bit higher But if you can prove That you will provide better support And if your reputation is good Reputation becomes good When people talk good things about you It's all related So customers are willing to pay more When they know that someone is at their back And they don't have any problem Using your services or products So support is really important Customer support helps in market research When you are thinking of bringing A new product or service You need to know what will go in the market And what people want, what people need And for example If you make a rocket fuel in a country Who doesn't have any rocket That's not really a good decision You have to understand what this market needs People who need to migrate their site If you offer them optimization It's not a proper way to communicate with them Rather, try to find out what people need And how you can find out You can update customers Because they're all the same So if you bring up a new product You can ask them well What else do you think you need from a company? How we could do better? What more features do you want? So they're all the same They'll be okay I think if you add this feature I think your product will be better And when you implement those features They become more happy Okay, the company listened to me They gave my decisions a priority So they become happy And they pay more and they business more Better customer support Helps in improving employee hardware How? Suppose you're looking for a job Now you have two offers One from a big, reputed company And one from a company they have never heard So how the big company do big Because they have a bigger client base They have a good reputation Because the product they provide Better support and the products are good That's how the company grows And gets the good reputation Obviously, you'd like to work In the company which is more reputed I mean, for example You've got an offer for a job in a company Which is not very popular And people don't save They book things about the company Like their dollars or other staffs You will probably consider Getting a job in there But if you get an offer from a company About which people save So many good things Like the products are awesome The people are awesome They always help us They give us priority They give us importance You will probably be part Be part of that company Because you'll be proud When you're part of a reputed And a good and worse company Which company? People think it's a good company That gives you some kind of pride In working in that company It also helps a new partnership And other opportunities For example, new product Is for migration And now another company Does have a product for backups Now, if you have a good reputation Like in the market people say Okay, this company is really good The product is good Their service is really good Why don't we have any problem We get instant support So other companies If they are looking for something Similar to your company They will prefer your company Because we are providing you with support So you're getting more trust from the people So there's a chance That your business will grow So it's more likely That people will be interested here In partnership Or other opportunities They will look into view Rather than in the company Who doesn't care about their customers And when you provide better support It makes your competition easier For a similar type of product In a certain market If you can provide better support For the similar products More likely people will come to you Because all the products Are the same dust So what people will find Okay, I need to migrate There are a couple of options But this company has Very good reputation For providing support I think if I say A problem in partnership They are always there I can get an instant view So instead of Other companies offering the same product They'll be coming to you So it makes your competition A little easier Now these satisfied customers Spread the word More than happy customers They're coming to your company And he's not happy with your service Or if you didn't give him priority He's sad about your company He'll tell almost like everyone He may say They're not good I didn't get a better service from them Don't go to them The amount of this negative market Being is really high Because normally We talk to people Okay, I didn't have a good service with them I really didn't like their service So it's risky for our business Probably that was a specific case But for one bad customer You were getting a bad reputation And probably you were losing Some potential clients Who may be here Hey, yeah So it's really important To provide better support To make people happy So they're not be satisfied And they are not spreading bad words About their company So it will grow Now let me show you some little statistics I won't go much together into that Like with the statistics I'll try to show why providing support Is important About how the world is going Right now 64.7% of companies Provide support through Facebook Facebook is a social network It's not for providing support It's for making friends Having fun But why companies are providing support Through social media and Facebook Because it's important And they want to reach you out Because they want to provide you support If support was not important They wouldn't have the social media To provide you support And according to Dialogue America I have the link in the slide I'll upload it And share it with you All later LinkedIn Has 8.5% share 8.5% companies Try to provide support through LinkedIn 10.2% people try to Provide support through YouTube And 80.6% companies Try to provide support through Twitter So these are the main social networks And if providing support was not important These companies wouldn't think About providing support In the social media Social media is for socializing And people They are coming to that To provide support Because it's important And it's very important To make the business grow According to Conversed social Support over Twitter Increased 250% So if providing support Wasn't important Why did it grow this much? Because companies are now Understanding if you can Provide better support You can make people happy And you'll be losing Customers at the end of the day So we can easily understand That providing support Is a really important thing And we need to Put some effort on that Can you see the numbers? According to an article And study of Harvard Business School In a case A company increased 5% in customer retention And that armed them Up to 95% more profit That's a specific case But that's how it can happen For a company too According to them If you can retain High percentage of customers Chances are there You'll get You'll get a better position By growing your business From 25% to 95% So retaining customers Is important And providing better support Is a quick and easy way To make your customers stay with you Now, how we can Provide better support It's an endless topic There are no specific ways There are lots of ways And you can always Improvise yourself There are most new things But I'll try to Show some key points I mean, you should really Keep these things in your mind When you're providing support At first, you have to have The willingness to help If you're not willing to help You can't help Then you have to have patience Because when some customer Is in trouble He's panicking He wants it to get fixed Like right now So you have to be really patient And listen to them What the problem is What they want from you And then Understand what they're saying Try to understand What they're saying If you don't understand What their problem is You can provide better support You have to listen to them And then you have to Identify exactly Where the problem is Because we are the technical person But most of our clients Or maybe our clients We can expect them To be a high level developer Because if they Were done by themselves They would have done it by now They wouldn't be taking you For support So you have to identify And you have to be very friendly Like if you're good to your customers Like if someone comes to you Like hey, my site is broken I'm saying like Why you broke your site You can say it like that You have to complain You can blame them It's not their fault So you have to say Well, don't worry We're here We're your friends Don't worry at all I can pray But let me help you Just tell me What the problem is Let me try to help you Then you will come down A little bit And you will eventually Feel like I have a friend in the company He is very much willing to help me So now I can come down A little bit Then he will be starting To speak And then he can Eventually solve the problem for you You have to explain It's like If you don't have Support available right now I think You have all your reasons Busy right now You can tell him Pick up again In 4 hours period You can just say that You can explain to him Like Okay I'm trying to get an agent For you right now Let me see Who is available And if no one is available Right now You can explain Okay All our agents Are busy right now So it might take a little time We're really sorry For the delay But we'll try to Get back to you As soon as we can So when we explain They understand Okay, they might be busy I can be a little patient So you can buy Some time from them For fixing their problem Implement Many times You can tell your customers Okay this is the way You can fix it Here's the solution But You can try to Implement it for them Not in all cases But They're in a problem So if you tell them Okay Let me try to fix this For you And with his permission Take permission You must take permission Before Before changing anything Inside There's a funny part About that So ask Ask to him Like can I make Some little changes In this part on your site If he says yes You can tell him Okay You can Take a complete backup Up to your site So you can roll it back To the current state If anything goes wrong He takes the backup Then with his permission If you implement The solution inside He'll be more happy Rather than Rather than Just giving him the solution Okay follow this instruction And do it And your problem will be solved Because He says that He'll help him more He will implement it On behalf of them So they can relax They feel it's easier To get support And they will be happier With him Now Some key points When you're providing support You cannot say The client that you are talking about There are two rules The customer is always right And if he's not always right You need the rule of law Another important thing Is managing customer expectation A customer comes to you And say Hey I need to build a rocket Can you build it for me? You say Sorry you don't build rocket Say like What type of company do you You don't build rocket I need a rocket and a new Well You have to manage expectation Like okay You need a rocket Probably in the future We'll grow so big That we'll Make a big rocket And probably You'll be your Priority customer The first people Who can try our rocket But right now We are little busy Over making plugins And games Give us some time We'll come to you Right now our capacity is Building plugins and things But they think you will be the rocket Rocket Yeah We hate when we're human Don't We hate like your relation We Suppose a person Hates you And saying Well my side is broken And you will just Pop it past your line So he feels like This is an automated response You were a human And you were working So don't Behave like you were a machine We don't Like to talk to a machine When you have a problem If somebody just Okay Go talk to the robot He will give you an answer How you would feel But if somebody comes to you And shows you Okay I'm a person like you So I know These problems can happen So Explaining things Behave like a human Then you will be More happy Okay I'm talking to a human About a robot So this is really important for Like making oneself You are also a human You can work 24-7 You can Write 10,000 lines of coding In just 5 minutes So you have to Be really careful as a human And as I said before You really have to be very patient Because most of the time When people are in trouble Be kind Because you have a life Side is broken You have like One million traffic In one hour So you are losing traffic You are losing money So you will definitely freak out If your side is down So you have to be patient You have to say Okay I'm trying my level best So as fast as I can I'll provide you some support But tell me What the problem is When you ask him Can you please tell me What the problem is You can't expect him Directly say Okay this Exactly is my problem Because probably he doesn't know What the exact problem is So you have to be patient You have to ask him Different type of questions And try to I look like what the problem is You have to be very friendly That I explained a minute ago Like people love to talk with their friends I don't I don't love to talk with people But I'm not friendly I'm trying to talk to somebody And he is being very rude And he doesn't want to talk to me I won't feel comfortable talking to him But if I go to a person And the person is really friendly I would love to talk to him more So when you are trying To solve the problem You need more details From him So be very friendly So he can feel like Okay I'm talking with a friend I can share many things Like probably he did something That prophesied He might not share it with the company But when he says Okay the company is friendly I can share anything with them They will explain more details And that will help you In fixing the problem And providing their support Put high attention to details You can't expect your customers To touch every key point And specify Okay I have a problem In exact this file On this number On this number On this line At this function He probably won't be explaining this to you From his details He is saying Okay my images are not coming So from this You have to give attention to his Images Those are not sure These are the key points You have to give attention to that Then he will say Okay which functions are Showing those images Then you can I'm fine okay Where the problem might be Check similar issues in the past For example You have a party And your customer came to you And saying Okay my sign is showing a white stick It's not showing anything Now you can give more time To start travel shooting From the ground And then find out Why this problem happened Or you can quickly start The previous tickets And see if there was Any previous issue Like this Because there is a chance That he is having the same problem Another guy had before So you can easily see The solutions provided For similar type of cases Of the same cases before So you can provide him The solution faster And when you provide fast support People love it Create regional visits It really helps you And saves you time For example There are Like things Which you can store In college ways College ways So When people have Some generic question Or there are some Solutions which are Most frequently asked You can point them To the college ways So they can Read the college ways Get an idea Okay about the things You can ask Okay I agree But I have Conclusion on this specific part So you can tell Okay you can fix this part Like this way So that will cut down Support time And you can provide Fast support He gets the faster solution He becomes happy And he will eventually Pay more Hopefully Don't hesitate to apologise We all are human All softwares Can have problems But we will say like No my softwares Can have any problem I don't believe it It would be like that If you find out That that was a bug Or that was a problem From your side That's not client's fault You can apologise That will make the patient That will make them Found out we can sell it Okay this was Totally unspecting We are really sorry For the inconvenience But let me try to help We will try to fix this As soon as possible That will calm you down And I mean Probably he won't get More anger He will come down And he will initially Be happy when you Provide him support So don't hesitate To apologise And respond fast That's what I also think In different slides You have to respond fast Someone coming To your side For example Suppose you provide Support through Live chat system And someone Is in the queue For three hours Any of you Will stay In the chat queue For three hours You won't So what do you want When you have a problem You want faster support You may as soon As possible The company should give you Support and company Should fix the problem So try to cut down The wedding time Try to provide support As fast as it can And battery is very important Your customer Is having a problem And you are like Dragging jokes to him You are laughing Without any reason You won't feel good So when he is In a problem Try to show That okay You understand You are not also Feeling good about that You are very serious About this issue And you are trying to help So try to Understand their emotion And go in that way And continuously Try to make your Support better Because every business Is different Every client base Is different So you have to Check all your previous Decades of support The pattern What type of issues They usually come up with What type of Environmental They are coming up with What's their behavior What they want So if you analyze them You can easily Identify the pattern How you can provide Better support to them By analyzing your previous Decades of all that As far as all the previous Problems you have with them So these are the main things I won't make it any longer Why am I I am a children I work at WP M&M As tech support agent And I am an organizer Of Haka Mita chapter That's all That's a very Very important point Very important So the question is At which point We shouldn't go anywhere And we can't It happens That's like People coming to you For rocket That's included In the part like Managing the expectation From the very beginning Probably in the Knowledge base Or You have to manage Their expectation And try to Make them understand That this is your support For example You can provide For example For example You don't provide Just to develop You only fix your parts So if someone Coming to you Not even using Any of your plugins From different plugins And is Coming to you And tell that I need a completely new feature In this plugin That's not your plugin You are not the person To develop So now you can tell This space that No, we don't provide Support for other plugins You actually Don't provide support For other plugins But you can say it like this Customer and user Like somebody Who is a free user Like you can say Somebody who has a call license And somebody who has a tail license Will your mindset And this move Also change Please imagine Somebody with a tail license A call license And somebody Is just providing For the client If you take that license Yeah Okay That's an important point What we do in our company We don't provide Custom development But when somebody comes And say like Hey, can you just change The color of the header This is beyond our scope But we do it for them Okay, it might take 5 minutes But what's wrong with spending 5 minutes To make a customer happy And stay with you But when people Ask completely tough things Which is totally out Of our scope Then you can tell him Okay, we can do this For you We can do this For you And we can do up To this for you Anything we can do In our scope Because currently We can create a rocket For you But we can create a ship Would you like to have a ship Hope you don't need it But that's what I can do For you So they will See like Okay, this guy's really trying But it's totally beyond his scope So you try to understand Okay Probably I'll have to Find another company For rocket But when the Sell ships And you will not link them To other company That's what it depends on Company Understanding Other companies It's totally A company company It varies For example Like if your company Has appellate with Another company Who provide Customer support Or who create rockets You can easily Divert the traffic To them But if your Company doesn't Have relation To other companies Or if your Company doesn't Think like Pointing to other Companies Then that's A different scenario Because if you Don't have To create If you Tell your customer Okay Go to this company They will help you Support And if they fail They will have A bad experience About you They will be there Actually This is not the end Because They are Pointing that I'll help you If you are Enough to deal I will put This I will put This I will put This I will put This I will put This They will They will Be good They will Wait They will He Wow They will Be good They will be Wait Wait We will Page They will be Wait They will happen So Now Now Now I look at That's not because of your trying to sell in the ship, that's because of showing that you are trying to help but this is area you are smart. That's what I was trying to do. And about referring to other companies, what I just said, a guy came to a mobile company and wanted a pizza. So that company ordered a pizza and gave it to him. Yeah, that normally happens but sometimes you can do that. That's what I just said. If somebody comes to us, for a little customer development, like I need to change the color of the heater or I need to make it smaller. That's not really our task and that's totally beyond our scope but still we do that sometimes. So you have to understand how to make them happy and how to make, how you can show that you are trying to help. Maybe you can but you have to show that you are trying, you are willing to help. That will make them happy. So at one point we should tell them that we cannot go anymore. That totally depends on your company. You should have a guideline at the very beginning if you want to be very professional. Okay, this is our limit, this is our radius. We might step, we might take one step beyond our border but we cannot come down. Only to take some time. Yeah. For our cases... I see people taking color every day. We want to force ours and we are noticing that this is coming on to everything. Right? So like one week, our staff is trying to do all of that. I think it's that I will stay for about five hours and do the same. One, just one little more of your best. And this thing is happening. And whatever. So, those are radiuses but we are repeating them. And we are not giving up. We are missing them. We are for example building new sites in our hand. Then this is like, okay, we are going to stop. We are going to check. When they come into operation, we will do our job. And they are starting. Well, I think this is one little issue. And we kindly assist with that. Yes, one question. Then we are around. And I will stop with two questions. Maybe to begin with, they need to say like, sorry, what was this like? How did this go? Like this is one of the best questions. So, it's one of the best questions. Yes. Because there are some people, because we're like, first of all, these are really hard questions. And they are getting a little difficult. But I think we can have a moment. I think we can have a moment. Real quick, I did find something that worked with me with that. I started using the time tracker for everything. Even if it's set logic for any little changes. So, I always have that to throw back. You know, I can send a PDF here as well. And it splits. The contract with the scope. And then when it starts to get too much. You know, I'll do a little excerpt when it starts to get too much. I've had that. I sit next to them and say, we need to continue on an hourly basis. When I give them a high hourly rate. When I did that, they started to respect my time a little bit more. That's a very nice word. And that's a very nice way to handle this. And I would say, if you have five suppositions, and then nobody in the queue, if somebody comes and chats for five hours, there's no problem in providing that. Because you're not in a rush. When you're in a rush and everyone is occupying you for like seven to eight hours a day, then at what point you might think, oh, we have to get more. This customer is not that 4D energy. I mean, in that eight hours, you could have probably started to be more. So, it totally depends on the situation. If you're busy, or if you're busy, and how long you're occupying at that. It's a case-based scenario, I think. If you think of customer by customer, you can put a direct guideline on that. Okay, good questions? My time's up. Yeah. Yeah. First of all, sorry. Yeah, yeah. Sorry about that. Thank you. You mentioned that if a customer has an issue, that it's okay to reach out and you actually fix it on behalf of the customer after you've gotten rid of it. Are you afraid by doing that, that you might make customers that are independent of you, or that they think, oh, great. I reach out to these folks and they go fix it for me. So, wouldn't it be better to live in the land and say, hey, I'm happy to show you how you really should get that forward and not independent from you? Well, that's important, but again, this is not a standard guideline. It differs from model is to model. If you have a problem, it comes to you and say, hey, take a day, I'll teach you how the whole car engineering is working. You'll probably say, please, do it for me. I don't want to get involved. Well, if it's something very simple, because if your customer is not that much technically advanced, you can make him large hours to get real attention on what it is about. But it's like, secretly, secretly, you have to go to customize and additionally put these lines on there. So, it also, okay, I can do that. In case, it depends. These lines are not for all the models or all the scenarios, but when you are doing it all the time, they will happen. Sometimes people ask, okay, can you tell me what you did? Then you can obviously say, okay, I did this, and we have this. Resulted in this. So, really, very nice. So, thank you. I hope you're here.


And now to IMO State, the Ministry of Humanitarian Affairs disaster management and social development has flagged off the enumeration of homegrown school feeding in IMO State to tackle the effects of poverty, increase school enrolment and boost the nutrition of pupils in government primary schools across the state. Speaking during a programme in a way, the minister who was represented by a director in the ministry, Mr Rao 4B, says over nine million pupils have benefitted from the first free meal a day programme during the school term nationwide. The Commissioner for Finance and Coordinating Economy, Doris Uzoka, who represented the government of IMO State and the state's folkhole person, Princess Ude, thanked the federal government for the intervention programme. Because this is a federal programme, federal can only shoot out. They cannot determine where the state comes and whether it can meet. That is the work of the state. So if we don't do what the inspector of course, our state will be doomed. I'm a robot, this is a immigrant service. I saw at the time that the office was using the special advisor to the governor of SDGI in my clearance services. That is very, very key for the issue of the power and the vulnerable. So we expect that the state should go down to the grassroots, get those people with power and the vulnerable, and let them benefit from this manner of programme that the federal government is running out. Exactly. Let's say I've shown steps ahead of any other state government in this country to establish a room specifically targeted at coordinating all intervention programmes from donor agencies and related multilateral agencies. And working with the SDG, we are very certain that this coordination between these two or between all parties involved will ensure that the National Homebrew School is a sustainable venture in the most state. And those who deserve this programme get the value for what it is intended for. To target the youths, elderly persons, widows, the poorest of the poor, the children and micro-business persons. They are also intentionally created to touch the lives of millions of Nigerians with indices on the reduction of power as well as with malnutrition. It also generates employment for our team in underemployed youths. The ministry also gave out tablets and engagement letters to some trained youths in the state to serve as independent monitors of the social investment programmes.


Jerry of the circus This you're acting wild now blaze is holding still Oh, I wish they were getting like I'm getting terribly excited. We sure is holding still now. Doesn't he look pretty though?  What did he say pansy? Well, and he most likely heard what you told me about blaze running so fast when he heard the bells of the fire department He thought it was quite a joke. Oh, yeah, well, I don't naturally blaze would run when he heard the fire bells He was with the fire department long enough. Oh, that's just training. They can't forget it Look Jerry, they're all lined up now. Yeah, and stand is still too boy. I'd call that a perfect lineup Morning Sun second-by-ahead silver streak third and flash away Starting into the turn it's blaze out in front by half a length morning Sun second-by-a-length and silver streak is coming fast on the outside I hope he doesn't get tired now. He's got a nice The far end of the turn it's still blaze in the lead morning Sun second Silver streak is coming fast and it's silver streak now in second position Morning Sun third and flash away as far as the head of Tony and little star Jerry. Why doesn't he go faster? It's blaze and silver streak neck and neck silver streak is forcing blaze over to the rail Here comes flash away over taking morning Sun It's silver streak in the lead now with blaze running second-by-ahead Flash away a third morning Sun fourth in front of our gene who's now in fifth position Couldn't hold the lead silver streak is out of him now get up there please come on In the back stretch, it's silver streak in front and here comes flash away over taking blaze It's silver streak flash away second and blaze is now third morning Sun fourth Jerry I guess he just couldn't do it come on blaze Pride him Tom odd jeep that if you only had a little more going into the far turn it's silver streak in front Flash away second blaze is running third and here comes our gene over taking morning Sun Our gene is driving hard and passing blaze to go into third position Rounding the far turn it's now flash away up in front silver streak is losing ground fast Here comes our gene. It's flash away in front our gene is second and here comes Tony M It's flash away our gene second and Tony M third in front of blaze It's now in fourth position silver streak in morning Sun or both dropping back. Jerry. What are you doing? I'm opening this package. I guess I'll have to use it after all What are you talking about? Well, what's the firebell Jerry bet it isn't I hope blaze can hear it.  He's driving like mad blaze is passing Chum He's gaining on Tony M. I don't know what's happened to that horse. He's closing very fast He's now neck and neck with Tony M and blaze just passed Tony M I don't know what's got into him, but blaze is now passing our gene He did it blaze passed our gene and is now second still driving like mad. They're now going down to the finish line It's a driving finish boat It's going to be close blaze is closing very fast. He's head and head with flash away now And that's the way to go to cross the finish line just inches to go now They're over It looked to me like blaze one, but it was very close. Yes very close folks All the officials called for a photograph. It's a photograph finish. He did it fast. He blazed one look that way jerry He did it blaze one to raise What are they calling a photograph finish for jerry? What does that mean? Well, you see they take a picture of each race I mean just at the line of finish So it's a real close race the judges can look at the picture and see which horse really won But I know blaze wanted. Well, don't be too sure jerry. I hope you're right But if it was sure they wouldn't bother with a picture to find out attention ladies and gentlemen The photograph finish shows the winner of the race and the thousand-dollar prize blaze So I might say a whisker flash away was second and hour gene third Just a second ladies and gentlemen Yeah Yes Word has just been received up here in the broadcasting booth that blaze who was owned by mr. jack rogers Was written by mr. rogers son tom rogers Oh look jerry they're taking pictures of tom and look at the flowers. They're bringing out to put on blaze Oh, you're right He just had to win patsy and well he did come on now. Let's get back to the paddock and meet tom when he comes back there All right, let's go. Oh, I just can't wait to congratulate him Tom did a great job of writing you bet he did of course that that bell helped too, you know Well, now don't see anything to tom about that. That is unless he says something first. Maybe he didn't hear it Yeah, we could help it here. You're surely right it loud enough. Well, it worked, didn't it? Yes, it did jerry I've never seen a horse run so fast. Well, when blaze heard that bell He took off like it was a shot out of a cannon patsy. We go through here. All right Yes, I could hardly keep track of me was going so fast The other horses almost looked like they were standing still say jerry How did you ever happen to think of the bell? Well, you see when blaze ran after that fire department yesterday I got the idea I figured if he ran that fast when he heard a fire bell Might be a good idea to have one handy in case he was losing and Well, I was right. You surely were it was very clever of you to think of it But jerry, uh, if you don't want tom to know about the bell, what are you taking it with you for? I never thought of that See will you take it and carry it under your coat patsy? Surely that's a good idea. Give it here. Here it is Now keep it covered up. But uh, what are you going to do with that bell jerry? Oh, I don't know give it to bumps, I guess He can put it in his prop box and maybe someday you'll find some use for it Oh here come the junkies now jerry you see them. Uh-huh, but where's tom? Well, there's the boy that was writing silver streak. Uh, what you say his name was? Well, that's warren Look at him. I'll bet he's sorry now that he turned down mr. Rogers the last minute He's mean jerry Did you see the way he kept trying to run blaze over the rail and crowd him? I sure did But you see all it got him. I'll bet you tom's a better writer than he is any day Oh, here comes tom now. Oh, hi you tom. Hey, you did it. Hi jerry Oh, what's the matter with you? You ought to be happy Yeah, I know but I guess I am I just can't believe it's true. Oh, it is true tom and I want to tell you You were wonderful the way you brought that horse in simply wonderful tom. Gee. Thanks. Where's your dad? Well, he's staying care of blaze. Come on. Let's walk over to the stable. All right. Come on I want to see that horse. Here's your lucky ring jerry and well, thanks for letting me wear it I guess it worked. Well, it's all over now. So Well, be happy tom. Well, I am I'm so happy. I feel like crying. Well, why tom? It's wonderful, isn't it powers now there should be the happiest boy in the world tom tom Here comes your dad now tom my boy. I've got more good news for you. Hi you mr.  What's the good news dad? I was just talking with mr. Elston and he wants to see you He's going to give you a job tom.  Oh jerry. What's the matter? You better look at the time, you know, we've got to get back to the lot Don't forget we've got to get in that mess top before the flight goes down and we expect to get our dinner Hey, that's right. We do Well, tom, I guess we'll have to say goodbye now. We're leaving for them tonight and you know Well, I sure hate to say goodbye to you though jerry I don't know how to thank you for being so good to my boy, but I do appreciate it Oh, that was nothing we had a lot of fun together I'll be down to the circus the minute it gets to town next year. Okay, tom. I'll be looking for you so long jerry and Thanks again. Good luck. Goodbye. Mr. Rogers. Bye jerry. See you next season. Goodbye. Patsy. Goodbye. Bye tom I sure hated to say goodbye to tom. He didn't like the idea leaving you so much either Come on jerry.  I was working with the ruseff troop wasn't I? Yes, but poor rags He's missed you these last couple of days. All right. All right rags. I won't go anymore. Oh, sir jerry Oh, you're gonna love us jerry. Oh, hi you bombs What happened? Who won the ring? Who do you think bums? Yeah, what's your guess? Oh, come on. Now. This is no guessing contest Tell me quick. I've been just dying to hear did blaze win. Uh-huh. I know Good five say I'm awful glad to hear that I'll bet tom feels pretty grand. I'll say he does bums and so does mr. Rogers. Well now isn't that great? Well, that's good news jerry See rags has been looking all over the backyard for you jerry. He thought you deserted it if uh, you two will excuse me I'm gonna tidy up a bit before dinner. I'll um, see you both in the meantime. All right patsy Oh, the flags up already You hungry boy. I'll say I am. Well, come on then. Let's walk over. Come on Look at him go. Yeah Oh, we're seeing jerry. Yeah, uh, did you happen to take him the sideshow out at the fairground? No, why? Well, uh There's a fella out there a strong man named belco And mr. Randall just took him on to take the bearded ladies place with our sideshow really bombs He's gonna open tonight. I uh here.  Well, uh, I don't know exactly But I guess he does the usual weightlifting and things like that However, I did hear that he's different than any other strong man Well at any rate it'll be well worth while seeing Oh


A blue post came out yesterday if hey everyone I'm foibles also known as Tom What does he have two zeros under him? This is like his first post ever also known as Tom I'm a senior producer on the world of Warcraft server and live ops team And I would like to share what we're preparing for the realms of the upcoming launch of season of discovery You may have noticed with a launch of classic hardcore that there weren't a lot of realms was hardcore's launch a small experience Heck no hardcore continues to be experienced by huge number of players and we have been thrilled to see so many players New and old join in to experience world of Warcraft classic in a new exciting way at the outset of any launch Our goal has always been to create healthy enduring realms and behind the scenes We deployed tech in patch 1.14.4 is the current patch the classic era is on that allowed us to Significantly increase the realm capacity of a single classic era realm with this higher realm capacity in fewer realms We avoided the need for disruptive character migration options as realm populations ebbed and flow For season of discovery we're going to repeat this process and we will launch a handful of realms that can support a lot of players So you can feel confident in your choice of realm Please note we will actively manage the realm sizes at launch So you might see sporadic cues as the population spread out So you might see sporadic cues as the population spread out We ensure realm sizes remain roughly equal if season of discovery proves hugely popular as we think it might We will of course be ready with additional realms if needed Please look forward to the announcement of launch realm names and types and type soon TM another topic that comes up each time We talk about realms as faction balance on PvP realms. We've received a lot of feedback on this since 2019 We hear you and with season of discovery. We're going to try something new This season's PvP realms have been designed to maintain faction balance as they grow Yes, this is actually happening However, there is a potential cost to this faction balance that we want to make sure you're aware of if one faction is Significantly more dominant on a PvP realm There is a very real likelihood that faction selection may be temporarily limited on that realm that said our overarching goal for season of discovery is for it to be fun and smooth experience and We are prepared to change course if necessary your request for faction balance have been loud and clear This is a new direction for us and one that we're excited to try again This feature will only be turned on for our season of discovery PvP realms You will always be able to roll either faction as you wish on PvE realms We encourage everyone who isn't committed to the challenges and difficulties of PvP to consider a non PvP realm for season of discovery as an old Wow veteran myself. I can tell you playing on a balanced faction PvP realm can be a double-edged sword They there are awesome and fun new challenges that await But there are also potential for there's also the potential for hindrances that you may not expect your favorite farming spots Might be a bit more spicy than you're used to and we think this season is gonna be a lot of fun And these changes will help ensure every realm enjoys a great experience for all season long And we're excited and looking forward to adding some extra seasoning to season of discoveries PvP realms So what does that mean? Pog W good stuff.  I say hoarding alliance servers like you know horde dominant servers alliance dominant servers This is a very very important thing is a very big deal The reason why this happened is because they would not faction lock It was actually really annoying like blizzard was like scared to do anything I feel like blizzard was scared to do anything in vanilla and as time went on they got more and more hands-on with like What to do with with classic so like burning crusade came out and they made more adjustments for burning crusade and then wrath came out They've done like a bunch of stuff since then. Yeah, the general idea behind season discovery is Okay, don't be scared Just throw every go as far as possible throw everything at the wall see what happens see what sticks and then one of our classic Plus, you know whenever it's all said and done come out with like a classic plus Fresh you kind of take what you learned and you go from there So I think I think that's pretty much what what's gonna happen. That's that's the general idea behind season discovery I think that Faction locking the servers whenever they get out of hand that the balance is getting too bad is a good idea now Here that here are the cons here's the bad part of that if you have a friend that is going to start playing the game If you have somebody new to the game Then what's gonna happen? Hey our server has too many alliance you can't you can't make an alliance character on this server Sorry, so now your friend can't join now your friend can't play it's kind of like the tough That this is like the tough love solution to faction balance But the idea is is if it's done the right way and they lock the factions and you're like no you you know You can't transfer you can't you can't create a new character. You can't do any of that stuff the idea is that It's going to basically brute force Faction balance on the servers you make your friend go horde and then you gank him and ruin the game for him true I personally think that this is this is probably a good change. This is this is something that is probably a good idea I think this is going to help the the Servers feel a lot more alive Because especially with something like season of discovery if if there ends up being like if this helps Against the idea of there being like this big shift towards Towards all the alliance on one server and all the horde on another server and then with season of discovery You need the world to be alive. You're leveling right the the level cap is 25 for phase one And if the level cap is 25 for phase one I mean the idea is is you want the the world to live and breathe and you want to you're not going to be Raid logging it ideally right you're going to be leveling characters You're going to be an ashram BLP being that it might not be a whole lot to do in the first phase because the cap is 25 but You want to have good faction balance because like vanilla was about the whole game from start to finish from level 1 to 60 So whenever you're looking at the game from 1 to 60 You need that world to be alive and if you have all the alliance on one server and all the horde on the server It's gonna be really really bad season of alts. Yeah true So in general the situation you mentioned will be a problem for us because none of us have friends Maybe maybe maybe but overall I actually do think this is a good change I think this is a big change that's coming to classic and it's one of those under the hood changes that I talk about a lot Which you're like they're not like super sexy actually to be fair This one's a little bit more than that.  Oh, oh, it's not like that, right? It is something that I think is going to be good for the game And it's kind of like a brute force from what it sounds like it's kind of like a Brute force method to taking care of it taking care of faction balance, but I think it's gonna be good so November 30th guys November 30th is The day season of discovery is coming on November 30th, and I cannot wait So for YouTube, I hope you guys are as excited for season of discovery as I am. I'm very very excited It's gonna be incredible November 30th. I might even be doing a sub-a-thon for it I don't know. I've been thinking about it. I might even do a long like a one-week long sub-a-thon or something like that So I can't wait. It's gonna be incredible If you guys like this stuff make sure to like subscribe Do all the things YouTube Instagram discord reddit twitch Twitter Everything is s-fan TV subscribe turn on your notifications all that stuff And yeah, follow me on Twitter follow me on Instagram, please sub-a-thon tick-tock everything. Yeah, we'll see We'll see what happens. Yeah, it might be like a one week It might be a one week cap sub-a-thon if I do a sub-a-thon it would be capped at one weeks Or like it would be done in a way that would be like it intentionally It's like a soft cap like it'll end after like five to seven days. Anyway, November 30th I'll see you guys there Season of discovery. Wow is back, baby. Wow is back


Before summer Gisela Garcia or Gisela Esculturas on Instagram visited my studio for a quick portrait. Gisela works as stone and was in Norway for Ous Sculpture Symposium outside of Bergen. A few things can be further apart than massive stone and liquid ink and that fascinates me. But while drawing I could ask her about how she fell in love with stones in her home of Uruguay and explore the parallels and paradoxes of our art journeys. And in the end art is always about communication although some is more set in stone. But I'm pshh. It is such an amazing privilege to be allowed to sit down with interesting people, talk to them and try to capture some of their essence on paper. If you'd like to see more of these portraits and to listen in on the conversations that happen do consider supporting on Patreon. The next time Gisela is here I hope to have more time to talk and draw.


Next question is from KJSC13. I'm interested in working in the fitness field. I had planned to change careers, but I recently had a child. I'm nervous to gamble on a new career path in my current situation, but I'm very passionate about fitness. Is it possible to start it as a side hustle to safely test the waters? Or am I stuck until I grow a pair and jump in with low speed? Well, so I have two thoughts on this. One, I understand your position with having a child. When we started, mine pump, I was in a different position than when I had started other businesses. When I opened my wellness studio, I was, I think, 23 years old. I didn't have any kids. And so the way I would do things is I would go all in because, in my opinion, you don't know if something can work unless you give it your best. If you give it half your best and it doesn't work, is it because it wasn't meant to be or is it because you weren't able to give it your full attention? And so I would always give my full attention. But then I had kids, two children and a mortgage and all these other responsibilities. And we started mine pump and it was different. It was different for me because now I was responsible for other people. I didn't want to take such a big risk and potentially harm people that are dependent on me. And so we did kind of have to do it on the side. So it is possible to test the waters as a side hustle, but you're not going to get nearly the performance you would get or nearly the answers that you're looking for unless you jump all the way in. And so I don't know what the right answer is for you. I don't know your whole financial situation. I don't know if you have savings. I don't know X amount of months while you're figuring things out. I don't know those things. So it's really a tough thing, a tough decision.  I'm not married and I'm still living at my parents' house. My advice would be go all in. You have nothing to lose. Go for it all the way. But because you have a child, it's a little bit more, it's a little more nuanced. I would still caution that person. I'm glad you shared that story about you with Mind Pump because it's true. I mean, Mind Pump really did start like a side hustle. It was a passion project. We weren't focused on, we needed to make money at all. It was something that we all felt passionate about and wanted to test and see, you know, can we do this? So absolutely you can do that.  It's a weird time for us. I mean, it's very uncertain. We have lots of conversations off mic about the direction of this company and trying to understand and figure out what exactly is going to unfold in the next 12 months and what is the space going to look like? I mean, they're already doing surveys on people that are saying that, you know, 25 plus percent of them will never return to a gym. That's a big chunk of people. So the landscape is definitely changing. It's changed in our two decades that we've been involved in it. I mean, we look at us now. We were brick and mortar, you know, owning either facilities or managing and running them and all one-on-one with clients. Like, we don't do any of that anymore. So it's definitely evolved in our time and I think we are in the middle of it evolving again. And so I caution anybody who is thinking about moving into this space without really thinking about, like, where and how you... And following, I think there's value in this. I get asked this by a lot of trainers that are right now that if you are not investing in written content or virtual content, regardless if you want to be an in-person trainer or run a franchise studio, it doesn't matter to me. We live in this digital virtual streaming world now. There's a ton of value in starting to acquire real estate in all these different mediums right now, regardless of what part of the space that you want to belong in. I think that is a must. I think that is something that if you're... And you can do that on the side while you're doing other things. That to me, when I think of the things that have made Mind Pump really successful or that why we have continued to have success, a lot of it is not the stuff that you listen to on the podcast. You listen to podcasts, you enjoy the show, maybe you identify with one of us, you like that or we present really good information. Probably Justin. Yeah, probably Justin. Love you guys. There's a reason, of course, why you keep tuning into the podcast. But the podcast is just one part of this business. The other stuff that we don't talk about is the amount of work that goes into all the digital assets that we have, all the written content that's out there. That's really what... That's the engine of this beast. And so those are things that you definitely should invest your time in if you're considering going in this. But proceed with caution because it's a weird time even for us. I know. I really didn't have anywhere to go with this question based off of what you just described. It's so strange, the landscape now and it's ever changing. And to see how companies right now are trying to pivot and adjust and every gym has to have an online component now. That is like a new standard that didn't exist before all this. And so it's not the same old formula. It isn't going to apply. I just go to a gym. I'm going to learn. I'm going to get all these clients. That whole thing, you have to just reassess what that's going to look like. And I do think, though, obviously there's going to be space for all this and an opportunity in the health and fitness space is just going to look a bit different. So maybe being patient to see what those opportunities pop up. If it's for a tech company promoting virtual trainers and they provide a platform for you to speak and start acquiring clients virtually, that might make sense and they might be able to sort of provide a turnkey option for that. Really the best thing for you to do right now is to get educated as much as possible. Try to do these online certifications like CPPS or one of these that we definitely put... I mean, we definitely love what they're doing with that. FRC, something like that. Just try to kind of really understand the environment you're dealing with right now. Yeah, but I will say this. Although the fitness landscape is changing, the demand for help in health and fitness is growing. I just read something this morning. It's just how it's delivered. Right. And I just read this morning, 12% of Americans. This is based off of blood tests, looking at blood markers and waist circumference. So based off those numbers, they estimate that about 12% of Americans have good metabolic health. 12%. So that leaves 88% of the country is in dire need of a fitness professional's services, a good fitness professional's services. Here's the other thing that I noticed as a trainer. Towards the end of my career, I've been training people for a long time. My personal training rates back then were anywhere between 80 to $120 an hour. So it wasn't cheap, right? People would hire me, and then they'd pay me every month for years. I'm talking some clients I had for 15 years paying me this $85, $100 an hour rate. Now, these are smart people. These are successful people. I found so much value in what I was able to provide to them that I probably became one of the largest expenses in their life aside from their mortgage. Think about that for a second. That's the power that fitness and health can provide people when delivered properly. And I'm going to talk about the current landscape and a lot of this is going to be my prediction because it's still up in the air. But I predict the at-home workout market and the virtual fitness market it was already exploding. It's going to continue to explode. I don't think the demand is going to go down at all. I think we're going to see an increased demand for virtual fitness or for fitness for children as schools continue to be at a service. And as they start to reduce their funds for PE and physical fitness and now we're starting to see children being affected by poor health, more and more parents are pulling their funds together. I know this, I was just in a phone call last night with a group of parents who were going to do with our kids because California schools aren't in and I'm like, hey, would you guys like a fitness component for the kids? Physical education. And they're like, absolutely, do you know any good trainers? We would love to pull our money together and pay them. So you've got five parents willing to pay a trainer, $100 an hour to take their kids through some kind of a workout. I love that space right now. Oh, it's amazing.  I guarantee you, I know this already. I already know this before and probably still now. But I knew trainers, moms and babies who then service the new mom market in fitness and they would all take their babies together and meet at the park or whatever and do stronger workouts. Yes. Strides. Huge. So this market, we're saying caution because pay attention, watch, you know, try and be smart about it. But this fitness and health is not going anywhere. The demand is only growing. And if you look at the health of the modern world and how it's declining, Western medicine has no answers. All of the answers lie in the fitness and health space. We are the ones that hold the answers to the chronic health problems that are plaguing us today. It's not the doctors. It's not the hospitals. There's no drugs. There's no medicines. You need to build a resilient body. That's it right there. 100%.


and we're wrapping up the shoot here at Red Rocks with the trail running shoes. Oh my goodness. A lot of traction happening right now. Let's see if anyone can figure that out. Traction. Welcome back to Trail Running Shoes Part 2. A couple days ago we talked about this, but in trail running the diversity of options for different types of trails is just vast. Very vast. Because the, and this is number one, the dirt that we run on is different literally in every country around the world. It's amazing whether it's high alpine trail running, whether it's running through the desert, whether it's running through like boggy situation like muddy situations or there's a race called the Hurt 100 in Hawaii. I've heard it's one of the hardest 100 mile races in the world because you have to negotiate routes, R-O-O-T-S. That's right, tons of routes from the big trees in Hawaii. So there's a lot of different types of racing out, of trail racing out there and just one more for kicks is there's literally 100 mile races where you run around someone's backyard.  So anyway, there's a lot of different types of trail racing which means there should be a lot of different types of trail racing shoes to match those races and that's where hopefully I can shed a little light and listen. I don't have every trail racing shoe on the books. I would love to reinvest in a couple new ones sooner rather than later, but I again need to get healthy and so for me, my approach to trail racing shoes and let's just pull a couple up right now, replace the Speedcross 5 and replace the Wild Horse 5 with the Terra Kyger 5 there. Okay, basically I attempted 100 mile race in 2018, did not finish it. I hope to get back to the 100 mile distance down the road, but for now just so you have the context of how I how I am approaching trail racing right now and in the not so distant future, I'm looking for high alpine shorter races with a lot of vertical gain. So we're talking like anything from a 10k up to basically a 50k or a marathon right in that range, nothing over a 50k. So I'm not looking for a shoe for 100 mile race. I'm looking for more speed shoes, shoes that are a little more aggressive meaning the out the lugs on the outsole have a nice good grip and bite for the dirt and the rocks when I'm climbing up big mountains. So anyway, that is the context for how I am approaching trail racing in the not so distant future and but where you live, who knows, like there are literally trail races all over the world and I'm continued to be impressed with the East Coast here in the United States. Almost every weekend I am seeing photos on Facebook on Instagram from a lot of you out there that I follow who are posting photos from 100 mile races in Pennsylvania or a 100k race in in South Carolina. Like there's there's literally ultra races all over the United States, not just here in the West or here in the Rocky Mountains. So wherever you live, I would encourage you to just get on Google or ultra sign up.com and just start looking for some races if you're interested in getting into this crazy sport that we call trail running aka ultra running. Now my trail racing shoe lineup is not as vast as my trail training shoe lineup. Okay. And I must say like, I actually now I'm not saying I could be sponsored by an ultra or hoka. I don't know if I'm quite fast enough, but I'm glad that I'm not. Why? Because I can talk to all of you about all of these different types of shoes. If I was sponsored by Solomon, I'd have to run in Solomon and I'd have to talk to you only about Solomon or if I would if I ran for the Nike trail team, that would be it for me. It would be the Terra Keiger five that we'd be talking about right now. So anyway, let's break down. Here we go. We've got for the trail racing shoe lineup in my quiver. Here we are. We've got the Nike Terra Keiger five, a new release. Oh, in the last two to three months, we've got the Solomon ultra s lab ultra. And I'll talk more about this in a second. Then we've got the Solomon s lab sense six sg and the Solomon s lab sense seven sg. So let's start with these two, I guess. So the sense six sg is the 2018 iteration. And this is the 2009 the sense seven is the 2019 iteration. Now you might be asking yourself, if I wanted to save a little money, should I just buy last year's model? I'm going to tell you right now, I would not. I would strongly recommend spending the extra money to get the sense seven. So the sense seven is a huge update, especially to the upper. It sheds almost an ounce, which is a lot, not quite, but almost an ounce from its older brother, the sense six. So I would strongly recommend looking at the sense seven for your trail racing shoe lineup. How will I use this shoe? Aggressive half marathon races with vertical gain. I'll probably, I could, I would use it for a marathon as well. Just keep in mind, your legs might feel a little more beat up when you cross the finish line because the midsole is not like it's not, it's not the ultra. I'll just put it that way. And it's definitely not a hoka. It's not an ultra. It's, it's designed to go very, very fast. I would say preferably around that half marathon distance, although I do think you could take it up to the marathon. I would, you know, I'd be careful at the 50k distance for this sense seven only because the midsole is not as thick as you might want. And the name S lab sense seven SG, what does that SG stand for? Soft ground. That's right. The lugs on the bottom are designed to dig through mud, dig through, you know, loose dirt. Why did I go with the SG? Because the peak race for this summer, the pike's peak ascent, the, the trail is, has a lot of gravel. So like loose gravel, it's not good. It's, it's not good for traction. That's why I went with the SG. So again, if you're looking for a trail shoe that's got some really, really amazing grip, this is for you. All right, moving on to the Solomon ultra. So this is last year's model. The ultra two was released about a month ago and the midsole between the ultra and the ultra two exactly the same. Okay. Same with the outsole. It's the upper where the, the ultra two lost some weight from the ultra one. And what are my thoughts on the Solomon ultra? First of all, you should know it was designed to go the long haul meaning 100 Ks, 100 mile races. We're talking long, long trail races. And I don't know if the midsole is quite thick enough for a 100 mile race. Personally, I think I would want a little more cushion through the midsole.  So anyway, I'm not convinced by the Solomon ultra lineup. I think Solomon is really nailing the shorter distance trail racing lineup like the, like what we just talked about with the Solomon S lab since seven. But anyway, if you are an ultra fan from Solomon, let me know down in the comments. I just think it, it could use maybe a little more cushion for the long haul. Yeah, but it is a very, very well built shoe. I put a lot of miles into it and it still has a lot of miles to go. Okay. And last but not least, this is crazy, but it's the Nike Terra Keiger five, which I have not raced in yet. Okay. I've run in it quite a bit. I need to put more miles into it. I am fee, but I haven't raced in it. Just want to be completely transparent with you. And so for the Terra Keiger five, what would I use it for? I am sensing that the Terra Keiger five will be great for more rolling hills. Okay. For, for races that are not steep, aggressive uphill racing, but more like, for example, if you live in Colorado, you know about the like the quad rock 25 and 50 mile race, I would consider using this for a 25 mile race. I wouldn't do it for a 50, but for a 25 miler, absolutely. It just, it's, it's actually, it's feeling very fast. And what will I use the Terra Keiger five for? For trail racing, half marathon races, rolling hills. Okay. More so than steep, aggressive trail racing. This will be nice for like a half marathon, marathon 10 mile, just like ready to rock and roll, not on overly aggressive, although the outsole could handle some pretty rocky conditions. Absolutely. But again, if you want, it's that zoom, that zoom foam through the midsole that is just, it's got some nice pop to it that makes me want to run fast on the trails. So that'll be like, if you live in Colorado, just real quick, the quad rock 25 miler up in Fort Collins, this would be my shoe over the Solomon options or over the ultra, although I wouldn't race an ultra over a Hoka option. I would probably grab for the Terra Keiger five for a race like that. All right. There you have it. I know we covered a lot. Oh my goodness. I am excited to invest at some point in some more trail racing shoes. Question of the day, what is going to be or maybe what is already your go to 2019 summer trail racing shoe and why make your case? All right. I am. I love trail racing shoes. I don't know out of all the genre. That's a good question, actually. Do I like to talk or break down trail racing shoes more or road racing shoes more? That's something to consider for another day, but I hope that helped again. My trail racing lineup is not quite as vast. Someday, I'll be able to invest in some more shoes to break down and talk about with all of you. But for now, we're going to stick with these four, the Solomon S lab sent seven SG, the six from last year, the Solomon ultra and yes, the Nike Terra Keiger five. All right. That does it folks. Thanks for being here. Thanks for watching and I will update you very, very soon on how the foot is feeling. Sound good? Take beauty, work hard. Go hit those trails now.


You know, there's really only one small difference between the Wii U and the Switch, and that's that the Switch actually has games. Whether you just picked yourself up a brand new shiny, crisp Nintendo Switch for Christmas, or you've had one this entire time like I have, either way we're all wondering the same thing and that is, what games can we expect to play on this thing in 2019? I'm gonna break mine if I don't put it down. Well, to make it easy on you guys, just like at the start of last year, I have compiled a list of 15 games, some of the best we will see on the system this year. And I gotta say, 2019 is shaping up to be a very exciting year, even with what we know already just going into the year. There's a little bit of everything from first party Nintendo franchises, finally making a return on the Switch, but also we have a load of games we already love be imported to the system, and then finally just a bunch of brand new cool looking games coming to the console. With all that being said, we have a lot of games to talk about today and I'm already losing my voice, so how about I just shut up and get started? My name is Mr. Potato Head, make sure you have a flip all over that subscribe button. Now let's get to talking about some Switch games. The first game actually comes out really soon on the 17th of this month, and that's Yic, a post-modern RPG. This game immediately stood out to me because I took one look at it and I thought, this is so obviously inspired by games like Earthbound, and I love that game. And sure enough, the more I looked into the game, the more correlations I started to draw between the two. Just like in Earthbound where you use kind of unconventional weapons, like a yo-yo or a baseball bat, in Yic you find yourself with similar weapons like a vinyl record. And then last year at PacSouth, I actually got to play this game and it blew away my expectations. Very quirky, very unique, and you can tell a load of passion went into this game. And then the day after that on January 18th, you can finally look forward to playing Travis Strikes Again. For those that haven't played the No More Hero games on the Wii, you're kind of in luck because this game is nothing like those games really. However, I do strongly recommend going back and playing those games. You owe it to yourself. Travis Strikes Again appears to be more of a spin-off title, adopting a gameplay style similar to Fury. And I love the characters and story of No More Heroes, and I absolutely adore the gameplay of Fury, so for me, this might be a perfect match. Either way, you can always expect greatness from Grasshopper Studios. They have made some of my favorite games, and they do not disappoint. Sonic Team Racing, a brand new Sonic Racing game on the Switch, and I for one am pumped. I loved the first two games. And next to Mario Kart, this is my favorite racing game. And so we have a brand new one coming to Switch. Hopefully it runs better than Sonic Racing on Wii U, because I remember that looking and running pretty bad. I don't think that'll be the case this time. Yoshi's Crafted World. I can't believe I'm still talking about this game as an upcoming title. I made one of these exact videos at the start of last year for upcoming games, and I put that game in that video, because I fully expected that game to be out last year. Everyone did. But here we are, still talking about it as an upcoming game, although we finally have a release date. It's in March. And to be fair, as someone who has played a lot of the Yoshi games, it does look like one of the best ones. I really love the whole gimmick and mechanic of the game, allowing you to flip the world around and then play it backwards. So let's just hope it was worth the wait, and not only five hours long like Kirby was. Trial's Rising releases in February, and I really want to show this game some support, since it's published by Ubisoft, and Ubisoft goes out of their way to support Nintendo. And honestly, I usually love Ubisoft games. Mario and Ribadz was fantastic. Zombie U was pretty good. Red Steel is a game. So while I will admit Trial's Rising is something that I usually would play, I will give this one a shot. As of recording this right now, it was actually only yesterday that out of nowhere, Dragon's Dogma was announced for the Switch. It was also given a release date of pretty soon, April. And that's what I meant at the start of the video by expect secrets and surprises. But at any given time, a game can just be like, hey, I'm gonna be on the Switch in a few months. Look forward to playing me. So, Dragon's Dogma Dark Horizon will include all previously released content and DLC. Capcom even promised a revamped user interface that will offer improved screen visibility on Switch. This game was released back on PlayStation 3 and 360, and if I remember correctly, the text was really small and hard to read. And that's playing on a TV, so yeah, if you had it on a handheld system exactly the way it was, I imagine you'd either have to play like this or use a magnifying glass. So yeah, I hope they do revamp that interface. The game does appear to be identical to the PlayStation 3 and Xbox 360 versions way back in 2013, so you are gonna get the full experience. To me, this game kind of looks like what would happen if you took Monster Hunter and Yeez-Eight and kind of just meshed them together. Sounds cool, right? Well, get it in April then, I guess. I missed a potato head. Oh, the long-awaited main series Fire Emblem game releasing in 2019. We're finally able to actually get excited about it because we're in the year. I think this game is going to be huge, so set your sights on it. I'm looking forward to it. Hey, so also in April, we get even more Shovel Knight. After almost five years, has it really been that freaking long the Shovel Knight story is coming to an end? Shovel Knight King of Cards is the fourth and final campaign in the series. It's a prequel to the game starring King Knight on his quest to become King. I mean, this one speaks for itself. It's just Shovel Knight. I don't got to get you guys excited for it. I know you're on board. If you enjoyed this game, Retro City Rampage, you'll probably also love its sequel that's coming to Switch. No surprise, Shake Down Hawaii. This one is set 30 years after the major events in Retro City Rampage. Yet again, it features an open world destructible environments and the 16-bit visuals we fell in love with last time. Here's the thing. If you haven't played these games, if you've never experienced a 16-bit open world game, you really don't know what you're missing. Kind of hard to explain, but it's an entirely different experience.  The systems couldn't really handle it. Essentially, imagine taking that first GTA that released on PlayStation 1, bringing it to Super Nintendo and having it back on that system with those graphics. It's a really awesome experience. I recommend playing the first one and getting caught up before the sequel. Hey, remember when all those Final Fantasies were announced to be coming to Switch? Well, we're getting some physical releases for a couple of them. Final Fantasy X and X2 HD Remaster is coming out on Switch this year, as well as Final Fantasy XII. I feel like these games speak for themselves and probably sell themselves, so I'll just say that I'm excited to play Final Fantasy X again. I haven't played the other two, but now's my chance, right? It is a really interesting one to me, anyway. Marvel Ultimate Alliance III. I remember playing both the first two games. Actually, I 100%'ed both of them back on the Xbox 360, and I enjoyed them playing them with friends. It was a pretty good time, but I never really thought they were amazing games. They were just okay. So I was never surprised that they didn't make a third one. But obviously, thanks to all the Marvel movies and the Avengers being so big, I get the line of thinking it still just came out of nowhere for me. Nonetheless, it is being made and it's only on Nintendo Switch. It's actually a Switch exclusive, which is kind of even weirder. I'm not complaining. I'll take Switch exclusives wherever I can get them. Look forward to Marvel Ultimate Alliance III exclusively on Nintendo Switch this year. So here's two really cool ones, and then we'll do a few honorable mentions, and then we'll go on to the last really big ones. You following me? Okay. We have Doom Eternal and Mortal Kombat 11. It's really cool that Doom Eternal is being ported to the Switch at the same time as the other consoles. Obviously, the first Doom, or at least the first reboot of Doom, found its way to Switch about a year after it was initially released. Panic Button is once again taking care of Doom Eternal on Switch. And then Mortal Kombat 11 is releasing in April. This is cool because we haven't seen a Mortal Kombat game on the Nintendo Switch system since the Wii in 2006. Thirteen years since Mortal Kombat has been on Nintendo. And I can't wait to get gory again on a Nintendo console. Okay, a couple special mentions. We have Wargroove coming out this year. I wanted to bring this to everyone's attention because I know a load of people have wanted another Advanced Wars game. Well, you might not be getting an actual sequel to those games anytime soon, but Wargroove was inspired by Advanced Wars. So you can thank the developer Chucklefish for finally itching that turn-based tactic scratch you've been looking for ever since the GBA. Also, I wanted to mention a game called Minico, I think. That's how you pronounce it. Minico's Night Market. I have a good feeling about this game. It's giving me Animal Crossing vibe. And while we do have an actual Animal Crossing coming this year, and we are getting to that, it doesn't mean that this game won't be fun as well. It's a whimsical simulation adventure game about crafting crafts, catting cats, eating eats, and friending friends. At least that's the description I read online. The game's story revolves around a curious girl named Minico, who has just moved to her new home and the island is overrun by cats. It just has a cute art style and I think you guys might enjoy it. And I want to mention both Bayonetta 3 and Metroid Prime Trilogy here, because while these games do not have a set release date for 2019, it's my personal belief that Bayonetta 3 will release at some point this year. And I'm like 99.9% sure that Metroid Prime Trilogy will release this year. In fact, I'm even more sure that they're gonna announce it pretty soon. I have been hearing way too much about it, way too much excitement, and honestly, it makes way too much sense. But it hasn't been announced yet, so it's just speculation. And so, of course, that leaves Luigi's Mansion 3 and Animal Crossing. Two games I feel very much speak for themselves, and every Switch and non-Switch owner are probably fully aware that these games are coming out this year. You put those with every other game I've talked about today, and then of course all the other games that are coming out, I have not talked about all of them. And then all those secrets and surprises I keep talking about in 2019, as I said, is shaping up to a very exciting year. If you liked this video or you learned a little something, make sure you have a lip all over that subscribe button. Click or tap on this video right here because I'd really appreciate it. And before I completely lose my voice tonight, I'm out of here. Enjoy your Switch this year. I know I will.