And I suppose anyone looking to maybe just continue this conversation or to go take it in any direction is more than welcome But maybe if they could and been asking their question or responding to what said maybe just give their name as well And sense of where their own background or interest It would be very useful. So if I'm to open, I think we can actually maybe use this occasion We don't often ever get someone with this expertise and level of experience in this area We should use it wisely by asking Maybe questions that I guess that benefit us Thank you Susan for a very interesting talk Do you value views in relation to the case of the WikiLeaks volunteers whose details been handed over to Twitter? recently Unforted of it being deemed necessary to the US government's investigation Investigation into WikiLeaks and the judgments that have found that people had a lessened sense of privacy Once they signed up to user agreements on Twitter Whether it's ever appropriate for an ISP to release personal information about their subscribers an ISP or a website Should be subject to judicial oversight That's what's happened in the WikiLeaks case Twitter came in and said no We don't want to tell you who our users are they had an opportunity to quite a quash the request for Information the judge says no we think this is necessary to the case that's going forward You know if I'm interested in seeing the rule of law operate with respect to these requests There are so many things that could happen without exposure this one We know about so if we want to change the procedures we can elect different people we can change the law There's a big effort going on in the United States right now to change the electronic communications privacy act to Require that police show for example probable cause Get a the most judicial oversight possible before getting this kind of information That's the road to go down So if we're all worried about privacy and it's good to see public Conversation about it Do you want to wait for a microphone so just we catch just so that your question is cut online as well these Jim divine and I work primarily around the sort of policy in the education sector Yeah, I was interested at the beginning you you you made reference to kind of unaccountable governments and unaccountable businesses and At the end you were talking about the need to articulate principles So I'm just wondering if you could say a little bit more about the kinds of principles that you would expect You to see in accountable businesses and governments, but also if I could turn it around I mean there you know when you look at the individuals who use the internet and there are Individuals who will always be honorable and accountable and there are individuals who won't be so and I suppose from an educational perspective and particularly around say and Media literacy and digital inclusion and how that works its way through the school system I mean could you say something about and and gendering accountability individuals? Okay terrific so on the first question when Russia asked recently that social networks voluntarily remove Critical content about the election from their sites Google Facebook Twitter or somebody else they all refused they said no They banded together and that is a moment where the businesses were trying to be accountable There have been nascent efforts around the world to build those sets of best practices so that businesses will be waiting for an appropriate kind of legal process to come to them before they give up personal information, right and Before they remove Information from their platforms So I'd like to see we'd all like to see I think more and more of that kind of thing where businesses feel strong enough To withstand requests from authoritarian or Democratic governments for information they they feel inappropriate and the way to make this possible is to make it visible So as is like the response to the question about the WikiLeaks people How do we what do we do to make businesses accountable? We make what they do more visible when it comes to giving up private information So that's I hope that's helpful that we it's very difficult to do as a Regulatory or legislative matter to tell businesses. They're not allowed to operate in China For example, I think is quite a reach to encourage them to feel strong enough on their own two feet to resist inappropriate requests Is a better direction now on as to the digital literacy? Point Teaching honor is difficult people will say the best softwares between the years, you know, it's it's what? Parents give to their children. It's the education in the home. That's always going to make the difference from my perspective I'm not a parent, but I'm sympathetic to parents and It very difficult to try to you could certainly have Curricula in schools that will encourage ethical thoughtful behavior by kids online and encourage them to think about their own privacy but to Mandate a curriculum sort of a one-size-fits-all Thing is probably doomed Just because kids are different towns are different. It would be better to have this kind of thing emerge from Communities where the kids live That's that's my does that answer your digital literacy honorable question. Yes. No. Yeah You know, I mean I completely completely appreciate the openness and on the internet but you and you've you know, you've Made the case very clearly, but you know irrespective of what we do in schools. I mean society Produces individuals who will do bad things. Yes on the end. You know on the internet whether it's incitement to hatred and violence or racism or or Child pornography, whatever it might be and and I'm just You know, I'm just interested in your thoughts about you know in real terms, you know What advice would you be offering? governments or telcos in terms of trying to sort of tread that path between openness on the one hand and and Meaningful protection of society from crazy stuff on the other People have been using telephones for terrible things for a long time People use highways to go off and murder people We don't then try to constrain the highway or the telephone system in the interest of prophylactically avoiding harm That's the risk to to make the the infrastructure itself Conditioned on avoiding harm what we should do and what we do do is when harm occurs find a way to figure out who did it and that's the Unfortunately, that's the wiki leeks example as well if we're looking to find out who did X or Y Police need to be able to go back and trace who that was But that's looking backward not trying to prevent it affirmatively and that's the line for me That where a court where some judicial authority has figured out that something illegal has happened or is it grave risk of happening? then appropriate for private actors to assist law enforcement, but Turning intermediaries and telcos into a kind of private police that are looking out affirmatively for harm is a bad step Not not good for our future. We wouldn't do with the telephone over the highway I Just wanted to come back to the principles there. Yeah to the EGA. I mean what I thought was interesting about the EGA It was that you had a lot of the big internet gurus attending as well Mm-hmm And while we were all a bit depressed about what the governments were saying, yeah and it was a forum that allowed people like vent surf to Elucidate the arguments in favor of openness and perhaps also to pitch one principle against another say privacy versus Innovation or security versus privacy, and I don't know what other fora there are Internationally for convening such debates. I just wonder what your feelings are about that well actually So on the EGA point absolutely right I think got a chance to talk there were a lot of civil society people there who felt You know, I didn't get a chance to say anything and others who felt they hadn't been invited So for what it's worth there was a sense that yes, Sarkozy had dragged all these enormous internet companies to Paris Just to show that he you know he could And that they got some great photos and that all seemed fine, but as a forum for actual discussion That really didn't happen. It was more speech making and not not so much policy making The OECD is emerging as a place where there will be real Discussion among the now we need to figure out how to bring more countries into that discussion But among the developed nations of the world they just a month after this EG 8 meeting released a set of principles That had been done with the cooperation of civil society and academia and business and government That would protect intermediaries from liability for example because they saw that as an important Role for speech in the internet to make sure platforms could make that speech possible So I have high hopes for the OECD as a sort of a new plate new kind of forum That has great dignity, but is also more open to many different actors and it is not just there for a precedent Just on that if I can because to a certain extent you see that Rather than the ITU in a location where you would actually formalize some of the operating principles as it were not just the high-level principles How do you do that when you don't have China or India or Russia in in the OECD? I mean, how do you how can you get a? the really large pop your areas population included and Developing with the areas where the internet is going to develop most in the next five ten years Right, how do you get them in the OECD? Well, when I'm speaking of principles for me, they are still right now high-level not fine-grained principles but principles about for example intermediary liability and Against filtering that kind of thing not dictating to the operators how they run their businesses. I think that will still be left to the national governments You would hope that as large economies India and Russia would see the benefit of being part of the that internet Rather than cutting themselves off from it. That's always the hope so that even if they're not formal members of the OECD They feel the need to be connected to the internet It's not a great answer because they're not there, but this is the best I can do It seems because it's the same in the energy area. They're not there right and they should be there They should be there. They should be there Role in time and I just want to ask this question me from a human rights perspective First of all, I want to congratulate you on packing so much into a short presentation All right, this question relates to Businesses and what they do when they're confronted by autocratic regimes in particular But I think you did a great job in highlighting the potential hypocrisy of the west or developed countries and lecturing China and so forth The Chinese are highly sensitive to hypocrisy in that kind of one can empathize with them to some extent So the question is really how are what type of instrument? Can and will do you foresee being developed that would allow companies some defense when they're asked to hand over Critical information life-threatening information. I remember for example the hearings in the US Congress Which I watch where Google yahoo and Microsoft were hauled in and I have a vivid memory of a quite a right wing Republican congressman who was chairman of that subcommittee Waving a book in the faces to the highly embarrassed Executives of that company about IBM's collaboration with the Nazis, you know going way back in the RV You know they collaborate my major one lecture the Nazis, which was a fascinating thing to observe, you know and the company's defense Kept coming back to the point We have to observe the laws of jurisdiction which we operate which of course when you consider the evolution of human rights law That's a pretty pathetic response. Yes, right, but there was one suggestion by the council for Google Which I looked into a little The notion of making Censorship a form of restraint of trade, you know a violation of free trade Which is rather it there would be a beautiful solution if one could bring human rights right into the transactional domain If it could be done, so I would really be fascinated by what? Thinking you could offer us or maybe hope in that area. Thanks very much. Oh, that's a wonderful question Thank you for that and there is There's a lot of talk about Putting this over into the trade regime. It's right now. It's still talk Maybe a page of bullet points now exists on this idea But it makes a lot of sense because you are raising barriers to the ability of a company to do business by holding up the threat the cloud of censorship and that You know a company will always its customers will always be worried that they'll be turned over to the police That's a barrier to trade So those companies Microsoft Yahoo and Google formed a group they call the global network initiative now The problem with the global network initiative is that it's not global It's only these three American companies and they weren't able to persuade telco so far to join But the idea was a good one that they would adopt a set of principles that against which they would be audited by human rights groups After you know experience in responding to foreign regimes that experiment is still marching forward If that could be expanded made it maybe a little less heavyweight so more Companies join it that would be a good way to again give them sort of the strength to stand on their own two feet and say We won't do it notice in Russia. They act as a body We're all not going to do it and you need that kind of group boycott if you're picked off as a single company Very difficult can you just have to leave that market? So both of these ideas both the quasi self-regulatory notion of having Principles that you sign up to and the human rights advocates take a look at and then the trade barrier idea Which would take years to implement are both powerful and interesting suggestions. Thank you for that Yes You touched on that Content industries yeah in terms of their attempts and stop online piracy act and I'm Well, I think we could sense that you're not a particular family act No, you seem to be at least aware that the problem exists in their industries Like a trash from the online Method of an online piracy in general is definitely a problem on some level And I'm wondering if you could perhaps outline what your ideal Relationship would be between the content industry and the technology industry and the telco industry in terms of trying to you know Trying to maintain as much as possible The content industry's ability to continue to produce high quality content while at the same time not all restricting The other aspects they come into play well, I think I've tried to express the idea that we shouldn't design the internet to favor any one industry and At this point Hollywood is powerful enough that they would like to see things designed to favor them Who else are we going to pick the next time? You know this aerospace want their own special internet? So That can't be the right direction on the other hand the intermediary liability Lack of you know safe harbor scheme we have in place in the United States is evidently unstable It's not going to survive something has to change And so the ideal relationship from my standpoint would be to have the You know to have everyone understand that it's in their best interest including the content industry's best interest to have an open Accessible internet that's widespread around the world that has to be in there ultimately in their long-term interest That it would be appropriate as I tried to indicate during the talk to stop American payment mechanisms from assisting True pirates how you figure out who a true pirate it is hard, but to use the ends of the networks the payments as places to You know intervene rather than to dig right into the hardware the internet and say we're going to mucking around with IP addresses and domain names Because that I don't think they quite appreciate how dangerous that is to the operation of the internet as a whole and It's sort of this benevolent like well of course you we should be blocking pirated sites. Well. Yes, but what's a pirated site? You know what kinds of Responses are the DNS resolvers going to give what does this do to our ability to hinder men in the middle attacks right now? This is whole idea. It's called DNS sec Which would allow a user or a website to know that the request that it's getting is coming from the source That says they're speaking so a way of Authenticating a request saying yes that that name is real called DNS sec if Sopa went into effect that entire Guaranteed channel wouldn't exist because the ISPs would be breaking off the communication in the middle and Refusing to let sites resolve that were on that list. That's a great danger to security So for technical lots of other reasons It's just a bad idea to to monkey with the technology in the middle And so the ideal relationship would be one where everybody understands their long-term interests rather than just digging into The short-term things will serve their particular business model How's that sound? That's very It shows the technical nature of this is critical That's what policy makers and find it so difficult to understand even that technologically effect the man in the middle Right measure you said why is it that when we're as I understand We're starting to see some instances of the end solution to content protection It'd be a restricting advertising or search capability our payment systems you say if I understand that's starting to happen Google are starting to do it and in some format or other under pressure probably Why is it that politically even though that's starting to evolve? That there's this such that there's not only in America, but in Ireland here We've been we're addressing this issue of three strikes and are some format of of internet service Intervention in France in a range of different countries Why is it when when there is starting to evolve an alternative approach as you say that it's not just theoretical It's it's starting to happen that politically The we are going into the middle of the word. We're doing heart surgery rather for a broken finger That's very good. Yeah, it's true. Well a lot of this has to do frankly with public servants Who are afraid to ask questions and don't really understand how this works and are told that? This is just like land. Look my property my land is being taken by somebody else You've got to stop them from taking it and that's a very simple argument to understand and the Technical complexity of how the internet functions is is still hard for people to grasp So I think one of our key roles has to be to educate ministers to understand how this whole thing works Right so it's a mission for me I that's one of I'm going to the Kennedy School and the Harvard Law School starting in January Initially for a year just because I have this mission to try to help Ministers understand the technology and appreciate what it can do for them in government to provide services less Expensively, you know reach people more easily get real citizen input all that a lot of goods that come with technology It's not all pirates and predators and all things that start with pee, you know there other things going on Can I just take you back to your last remark? Yeah and ask you to expand on the interaction between property rights and the technological nature of the internet because Obviously the counter-owners are and is that there isn't in your relationship that there are two separate things that you have to make one fit the other I forgot to ask I know your name, but can you give your name? Sorry, we didn't really Okay, well let's start with copyright so I teach copyright It's not the same thing as land because you can't even decide whether x-act infringes y Unless a court or some authority says no, no, that's a direct infringement It's very difficult to say that one act in the world is an infringement unless it's an absolute copy Okay, but then they say well Everything is these pirate sites are just handing off copies of movies. That's an infringement and you say fine But that site could be doing a lot of other things Maybe it has one infringing article on it that's short and it's got all kinds of other stuff by blocking and IP address You run the risk of having huge Unintended consequences for lots of innocent actors that have their stuff posted on that site So there's one sort of quasi technical response and the other is to engineer the internet in order to serve a very few companies Property interest let's just call them that has unintended consequences that would undermine the world economy that It is better for all of us to allow for a little piracy in exchange for having a world market that's that's a pretty big trade-off and That we shouldn't burn the village to save it the content industry will always say well people are afraid of Putting their stuff online because it might be stolen well on the offline world They assume a certain percentage of piracy that just happens It's part of their business and that may be the same online that trying to create a perfect Regulatory regime has consequences that would be far beyond far out of proportion to the benefits that would accrue to those few companies Am I on yeah Susan thanks so much for that we had if Kenny Mars off in here maybe a month ago Yeah, and he was saying almost exactly the opposite of most of the things you said and while I would have disagreed with them before he Into the room. He was very compelling. I agree to them once he left and now I agree with you So 10 out of 10 to you both but it leaves me wondering who's right and who's wrong and whether there's a gray area and Totally unrelated question to that statement is Why is it that lawyers have in a sense owned a lot of these these debates We could be debating a whole lot of stuff about what the internet is doing and yet it seems that the the law departments You know especially in the States have very very quickly dominated the discussion of where the technology is going I don't say that as a complaint but when you look at the the rounds of research happening the next round of research then is social scientists are getting in on the Act yeah, and There hasn't been a third wave So it's a broad question. Why law right from the beginning after the engineers got in there Why were the lawyers next well you saw this in the formation of I can actually the engineers came up with TCP IP came up with IP addresses and They're completely impatient with policy completely which is good I mean they're they're making things happen and making it work So the lawyers they just sit in their seats and work on the policy and though they end up showing up to the meetings And end up having a bigger say it's still true. So an engineer was yeah forget it I can I can route around you guys. I don't need to deal with Washington In my country that that turns out not to be true And we do need much more of a technical approach to these issues But the language of policy and the language of engineering do not work together the engineers say there's a right and a wrong answer Policy makers say well, there may be a compromise You know and this stakeholder got me a few votes last week and so so that these two worlds really don't intersect very neatly What we need are Policy makers are willing to show up to the meetings who have an engineering background and are able to bring it just a sprinkling of Reality into the talks that go on in the political realm. We don't have that right now So I'm sorry the lawyers have such a say it's just that they're ones who they're the ones who show up and talk What no, no, it's it's a it has been it's been a problem from the beginning no question So and the social scientists will come and then I hope that the engineers will too but MIT does not have a policy school The Institute in Delhi that which is far more sophisticated than MIT in many ways doesn't have a policy school They these two academic realms are also quite separate And it is not a ticket to being the top minister of communications in America to be an engineer You're always somebody else.   This is the way it's going to work so Yeah Thank you, I'm just going back to your your comments about the international You know for where these discussions happen and going back to As a policy person who doesn't quite get all this, but I'm learning quickly the so much is expected of technology and communication for development the entire green economy discussion is based on technology for development if you're sitting in the UN and Talking about anything whether it's water or its energy There's a technology component whether it's banking and transactions and cross-border movement of money There's a technology component and that is all about development and sustainable development and lowering costs and leapfrogging What is what is your perspective on this because they're closely linked yet? They're occurring in rooms very separate from one another and everything you're discussing today Never comes across The the guidance and the talking points of those who are talking about the green economy you put in as appropriate You put in certain types of qualifying language that makes agreements somewhat neutral or somewhat acceptable to the countries around the table but it's It's there's a real disconnect That's fascinating and it's a disconnect personally for me because I've never been in the development conversations. So for me it's been all this sort of Hard-boiled big operator big nation kinds of talk and not about the possibility for development because I think it's sort of the hierarchy of needs for a country that has no Infrastructure the first thing they want is to have infrastructure that makes these other steps possible and They're not Thinking about the path dependencies of what kind of infrastructure they allow or what kind of political power Is exerted on that infrastructure and so they may in fact the way these two things are fitting together is that? leaders of the ITU are going to developing nations saying you're not being well-served by multi-stakeholder organizations like ICANN and you really should want not only UN funding for your operations, but also UN control and That's a very attractive argument to some developing nations So they're sort of trailing along behind and joining the ITU tent so it would be good to find a way to communicate to Nations that whose infrastructure is not yet well developed that these political questions about openness are really vital and will Create economic growth productivity opportunities that otherwise might not be available and that are that they're in their long-term interests But if the only people they're talking to are either the operators or International bodies that have their own interests and control they won't even hear those messages We haven't found a way to reach the 77 We don't have a dialogue on all this openness policy with them And that's a huge gap and I'm hoping that somebody comes forward to to reach that to provide the training and opportunity to learn Okay, I have any suggestions who that might be I don't Know I you know I maybe it should a great university should Oxford should Cambridge should somebody Trinity say all 77 nations Come here. Let's talk about the future of the Internet in your country. Maybe that's a way to do it She's in column line from Relics payments. I enjoyed your comment about stopping all the payments happening But I won't go for that one, but The I don't know if I actually understand this question myself, but I'll try the difference between and you know Regulation and bringing in regulation on an internet perspective are trying to bring a new legislation You know to control that what these people might or might not do but yet there is a already Loads of legislation out there to do lots of things So I take the gaming sector for example and the online gaming in the US where the US authorities Like you don't need any more legislation and they're actually very active already like in stopping online gaming when it when it operates No matter where it is in the world and they'll they'll go anywhere to stop it but because that legislation is already there and in many respects there's lots of legislation already there maybe but people don't see Tent to enforce it if it's online that's kind of this thing that it's kind of but if that was on TV We would do something about it if that was in the press we might do something about it But because it's online we tend to kind of not do some which are so quickly about it. So really just your thoughts on on that Not sure I understood the question, but I can I could throw out some facts see if that helps that so an online gaming It is true that the US although we provide I think more than 50% of the gambling population online We nonetheless are trying to outlaw internet gambling and we do it US government does it through the payment mechanism right now saying that we won't Government won't allow payment Companies to complete payments to online gambling gambling sites, but it's only done Domestically not we're not telling people gambling outside the United States that they can't use payment mechanisms Trying to sell into the US. That's right because they have an effect on the jurisdictional hook is they have an effect on a US citizen Went as far as the ISPs I think last time as well So they actually went to the ISPs to take down the sites, right? That's not such a great approach in my view So there there there are levers that governments look to to try to protect their citizens and For me the effects on speech are less by going after payment mechanisms Then the effect of going after the IP address as a whole So it's a compared to what question and that the burden of the payment lever is less on the overall structure of the internet I Know it's not not a great answer from your perspective, but it's a Yeah, comparative Just a comment Have we not been here before we had a UN world summit and information society to stage Summit and out of that came the internet governance forum So like it's been debated and debated about government involvement. What's different this time? Ah What's different this time is that the so the world seminar information society and the IGF were viewed as outlets for this kind of concern and Discussion that is no longer viewed as sufficient by the people who are Behind the ITU effort they would like to drive towards real Reification of government control So it's sort of giving up on the IGF as a forum is what's going on At this point your internet governance forum if you guys get addicted to this stuff You can spend months of your life going to meetings So I'm here to try to compress some of the information that happens there I'm sure there are lots of veterans here at those meetings Can I ask a real question to that because what I heard just saying is much anything else is a call to social Activism yeah as well as corporate activism for some people that'll be the relevant Where where does that exist? Where does that develop? How do you get people in Ireland to get agitated about what's happening in Moscow or what's happening in Washington or how? Until I suppose the point when it rides at your door Yeah, but but even then it's it's a it's a very technical issue. You have particularly you could very strong economic actors who can Spend a lot of money making it even more complex possibly are less easy to understand Where does the where does the social activism take place and how is it? How can it evolve if as you see we've already talked talked as high and dry up at the UN and elsewhere How'd you change the politics of it through social activism or who is doing that? Well like any social movement it starts with some committed individuals who are rational enough to be listened to by lots of people and Who are able to somehow? Encapsulate the issue we don't only care about people within our own borders as humans We're able to Empathize when there's a crisis when you see a tsunami happen something visible we're able to worry about that and with the Arab Spring I think you've seen people around the world Express concern about internet access being cut off and Communications being constrained now granted those were I get crises What we've got now is a slower moving crisis if there's a way to make that visible To the rest of the world so you see it you see a map of where things are getting censored It becomes for you a cause like doctors without frontiers or you know, we're able to worry about other amorphous Things why couldn't we make this one visible and actionable for for people within Ireland? starting with individuals leading groups Having an impact by Assisting activists may be in Syria or other countries where the things are really cut down and then seeing yourself as a global citizen This is what Ireland's economy is based on is serving people around the world not just not just right here And just on that you cited the Dutch government. Yeah as having taken a kind of stance. Yeah From what basis or for what is that that Nellie Grose is a Dutch woman and they speak a lot of languages You know, they're sophisticated people. I'm not I don't know the background there Maybe somebody else here does but they they've really taken this on as one of their leading causes and so as Secretary of State Clinton She was probably looking for bilateral relationships She talks about this all the time and maybe that's where this grew up from just a sort of an exchange of views where she found a kindred spirit Society You know part of the way We understand greatly Idea there of Maybe maybe this is another connection that the inability to you can make it economic ultimately is a barrier to trade the inability to find Markets in other countries is tied to the lack of an open and powerful internet infrastructure there And so it's it's both a human rights issue and a trade issue And maybe that's a way to make it have more vitality People there is a tremendous digital divide just to let you know what's going on in America We've got a very few cable monopolies who don't compete with each other They divided up the country back about ten years ago It's like you take Minneapolis all take Sacramento and they clustered their operations is very expensive to build a cable system That's why they did it this way and so right now only the cable operators are providing Truly high-speed wired access in America Verizon tried to have a fiber infrastructure It calls files. It only reaches about 10% of Americans. So the cable guys effectively have no competition So that's the wired side on the wireless side 18 team Verizon have a duopoly and Prices are high and they're not competing with the wired guys and just last week Verizon and Comcast Announced a joint venture where they will work together. It's dividing up the market So Verizon takes wireless Comcast takes wired and they market their operations together So it's amazing and it's quite quite a divided world at the moment So striking huh striking no competition and no regulatory oversight really at this point in America That this year is a really big year For the Internet I'm just wondering like what would be a home one for you in the coming year What do you really want to see happen? Right? Well, so we have a year to Convince the 77 that it's in their interest to have an open Internet That would be a home run to have some kind of a forum that draws them together linking Development interests and business and governments. That's very idealistic, but that would be terrific and then Even convincing developed nations that it's in their interest to keep this whole thing open and everybody turning their backs on Russia and China I guess is where where we end up, but that's not great But maybe that's the best we can do in a year. That would be home run Thank you very much for Speech and I'm pulled around from the Internet Service Provider Association of Ireland also on the board of the European ISPA Association and one of the concerns which you raise which is Really dear to our hearts is this whole area of blocking and that I'd like to comment that you know It's so simple for politicians to say block it But of course the technology the technological implications are just so such a nightmare And you know the Internet is actually so fragile the greatest miracle of it all is that it actually works Yeah, and yet most of these things are asking us to tamper with these but way of a question the new Catchphrase that I hear at European level all the time is non-legislative measures and this is what's coming out from Europe and As addressing many of the issues This has great kind of a seems have a catchphrase Value with politicians. What do you think to propose your kind of view? We need is a kind of catchphrase what is going to find traction with the European politicians So we don't go down the what we see is the rabbit hole of Blocking and so on You'd hope they'd be interested in enriching democracy. I know that's too big a phrase But if if you've got a public that's adequately connected and able to communicate and you have richer relationships with your government on many Layers that are ego of things that are made possible by internet infrastructure That's better for a democratic society than Serving a few You know interests of companies that doesn't grab as a catchphrase though I need something something but net neutrality is not the problem I mean it is a problem, but it's it's a phrase that only captures a tiny bit of the problem it's more about the importance of an of Widely spread infrastructure for everybody that we need to somehow convey Yeah, I know we have a real messaging and branding problem and the people on the other sides of these arguments are much better When if they're going from the elevator in 67th floor to the 30th floor They can say something in a second that grabs the attention of a legislator It takes us a few more seconds and so the guy gets off You've lost your opportunity to make the pitch and we're still talking and that's it's a terrible problem in this area So we need marketing experts as well Yeah I Presentation that there's no kind of document That's when I asked the question earlier that you could point to say oh well the crop We just all have to support the Crawford doctrine and principle one two three four five That is something then you could take to your politician You know what I mean for campaigns to work you've made the good point experience minister and government as well It's much much harder to deal with a pressure group But a simple message easy to mobilize the public and they just throw the document in the politicians face It's easy to tick off the card and they're going to do it or not and the simpler the actual Objective the easier I would suggest I think you might agree with me to campaign. Yeah, I do agree with you. I do I Started something in 2006 called one web day, which was an earth day for the internet each September 22nd and celebrated around the world I'm just a law professor. I didn't you know, I don't have money behind me or anything But it took off actually it's quite interesting and we need something like that doesn't have to be one web day, but some Moment when the public is self-conscious of itself as responsible for the internet the internet is not other It's not run by companies It's all the people who are using it and we haven't found a way to convey that message. Yeah, and visualizations always help pictures always help Okay, I am I'm going to draw to close wherever it belongs quarter past two. Can I just want closing one or two thoughts just Because I was very inspired by what you're saying in the sense of a number of things That we are only at the very start of this Yeah, and the sense we don't have the policy rules we the engineers have been probably a step ahead so it's not policy trying to catch up and It's It's such a fundamentally important project you I can't think of anything else that is as important in political life as Getting these rules right. It's like staying at the very start of the industrial revolution. Absolutely.  We're at the design stage for not just the internal combustion engine system the whole industrial revolution is that equivalence and The the lack of understanding of that in a wide Context other than in a very narrow world of other people involved in in either the very techie people are the very Policy-orientated people the lack of understanding that is is phenomenal And I found what your contribution in your speech is that as I said at the start you said you've distilled a lot of down into very simple language That I think is hugely impressive One thought just you're asking that question you asked the question. Where is the For a to influence the G 70 one of the things that we're always looking at what we can do and maybe slightly blow ourselves up above Scale But one of the areas that Irish policy has certain influence is actually in the developed world for a whole range of historical reasons Where we have had a good have had a good Record in terms of development aid we have a long historical connection and as a non Former colony or itself a colonized country out in the imperial power We have a certain different relationship with some of those countries And I was taken with what you said one other thing you said in that of how this going to work is that the prize is a Global internet a global market a global industry a global not just industry a global democracy In a sense through through the communication system for an Irish government Which has very a lot of people working and can can trade in this international market very effectively We are good at that sort of business Both in other companies coming here and our own companies You would think it might be good opportunity for them to say to our foreign affairs policy people Listen, we should we should take a position on this and we should even talk to some of the countries That we don't want mix aid and trade, but but just in a general sense as a policy a broad policy approach Maybe use our influence or our friendship with a number of countries in the in that in that sector To to maybe try and tip the balance one way or the other. It's just one thought as to how we could do it and I find it the You could we can talk all day in terms of the principles when you get into the technology But I think what you've done by coming and just in the contribution, which is very useful that we have stored Is said some of the debate around the principles and I think it's been hugely beneficial and hugely interesting I'm very glad the fact that you're going on to talk to some other people in our City tomorrow that protection commissioner or universities because that level of expertise and that perspective I think it's gonna be very useful in the debate that we're doing


We are hard to deal with yeah, and I think over time you can become jaded and Become you know when you see that black person your fellow black person walk in you might not be as You might become more suspicious than optimistic and that kind of leads you to Bad customer service. Yeah, so it's kind of like a chicken-of-the-egg thing. Do you think? So let's let's start here. Let's start here here here, right? If you guys could explain to men Especially black men what hair means to the black woman, how would you try to make that make sense for us? I Would say honestly so easy to say hair is confidence Like your hair how your hair looks can determine exactly how you feel like I know for some time for me If my hair isn't done, I probably won't go outside because I don't feel the prettiest But now I'm in this space where I can put my bunny and I can go outside and I can feel beautiful But it's taking me time in a journey to go through that, you know space of figuring out How do I want to wear my hair? Do I feel pretty like this? What are other people gonna say about my hair? So um long story short. I think it's all about confidence really What would you say Courtney? What does my hair mean to me? I don't know. I feel like my hair or any other woman how they may feel is that their hair actually describes them Like certain people wear color here.  I feel like some days You might want to be this girl tomorrow. You want to be somebody else? That's why a black woman have wigs. So we go get into it. Yeah Defines us. Yeah, that's that's really good. I'm gonna ask you a specific question Okay, we talked about it before and then I'm gonna ask y'all as well So remember I asked you Does a different hairstyle attract a different type of guy? Yes. Yes, absolutely When I'm wearing my hair in an afro or more of a natural style, I'll get men who like hey queen you look so good Or even if I'm wearing a wig that or I don't wear wigs, but if I'm wearing a protective style, that's Curly very big. I get that type of response. I found that when I wore bundles I didn't really get any feedback from people and I don't know if it's because I blend it in more That's what they're used to seeing but you definitely do get a different response Because you can stand out at different elements in different levels and then attract different people I feel like What was the question what what how have you noticed the difference in guys that you attract based on the way you wear your hair See, I might see not trying to be funny But bust down middle part with my suit on business woman. I might track a businessman if I got Let me think Different hairstyle short blunt cut wavy. I might track Some man that want to be at the gym all the time like it all depends on how your hair look Yeah, well, she said it really depends on What that person like so for me for example, I was seeing a guy and I Was seen a man And for some reason he liked my braids and I'm like, why do you like my braids and I was seeing another guy like years prior And he liked my natural hair. So it's like we honestly never know what that we never know How to wear hair to impress a guy because every guy like different things Yes, like some men do not like weave like do not come around me with weave on they don't like lashes This is like they want that natural look 24-7 all the time So most men just from what I I hear they do prefer more of a natural look Because I think they're questioning what they're signing up for when you take all of that stuff off So it's like it looks good, you know when you're all glammed up and stuff But if you look way different when I'm laying down with you, then it's definitely like what do you really look like? there So This is gonna be like a shallow thing, but I'm noticing like hairdressers. They want you come and wash They want you blow-dried. They want you like detangled. What's the deal with that? Is that even legal?   You don't want people messing with your energy and taking your hair out, but I don't know I just feel like a lot of women nowadays We're not used to caring for our own hair and I think that shows with people who are doing hair as well like though Bus down middle part they give you a soul and they give you all different types of things But try to find someone who can maintain and manage natural hair. It's a little bit more challenging Well, I mean that brings me to a question about like black-owned business, right? Like, you know, the honey hair company is a premium luxury brand Yeah, but in a way, which is weird to me They're kind of an outlier because most hair manufacturers are Asian Most hair consumers are black Women so y'all make it make sense for me. Why is it that it's easier or we're quicker to spend money with Asians? Then black like yeah, honey hair company That's a good question. Like you said, uh customer service customer service is everything customer service is key You have people that I mean sometimes people like black woman You could we have to agree that sometimes our attitude is bad Where we're not satisfied with the products that we're receiving so that's already a red flag not being Satisfied with you just spend all your money on when you know that there's vendors out here and people across China Who you just got to send a text to and they gonna do the job but customer service is key you have to learn how to talk to people and then Communicate with them on what the issue is some people was just dragging or even like for example with running a business period like If people don't receive the services that they pay for they're not satisfied or they're not happy or they're following the complaint or they're Dispute in their orders and it just be like that falls back on the black business because all you we had to do was communicate with each other But someone didn't take the time out to take the initiative and actually communicate what the problem was I Would say so I feel like people are sometimes used to what they know and I know for me All we know is that Asian vendors like when we first started we're here We were we was getting it from like Asian vendors, right? So I feel like people got used to that and they don't really want to go out of the norm of that So it's like why shop there when I've been doing this all this long time So I think it's all about just breaking that cycle of doing something that you always being used to You're gonna go for a piggyback. I got something to say I don't know how it's gonna be received I mean, I think that other cultures come in and they capitalize off the fact that we don't support one another So that's number one. I mean if you think about other cultures when they come here They established their business and they're putting money back into the community So that other people can start a business and they have a cultural on-club of people who are doing well the thing that I find is that And I'll just speak for myself I love to support black-owned businesses customer service can be lacking but a lot of the time because We we don't have a lot of mainstream production. The pricing is more expensive And so for me as a consumer I need a little bit more than just saying you're black for me to spend three times the money with you than somebody else And I also need to know if your your reasoning is well, you should support me because I'm a black-owned business What are you doing to reinvest back into the community? And I'm not seeing that I think a lot of people are You know kudos to them. They're successful in their business, but they're not giving back And for me it's not justification to put money in your pocket if you're not doing the same in return to get back Yeah, definitely like what value do you bring? What value do you add to this community? You're gonna say something corny Okay, she said she said we was needed Okay, so if if you know if you guys had to represent the black female delegation as the number one consumers and The people watching are black-owned You know whether they also sell beauty products Whether they sell food, whatever the case may be How would you get it across to them as far as like what they need to do to be competitive for your business compared to the Asians or other people who are vying for your money Well, like when you talked about earlier customer service is everything because if you got a bad or two like you were saying I'm not gonna want to shop with you.  I know it's like so kindergarten, but When I give service, I'm gonna make sure it's top tier. So when I receive service I want to receive it the same exact way. I Like that. I like what you say. Yeah, I'm gonna play God's advocate for a second because as a black Business owner as somebody who's worked in sales with black people And I'm sure she could attest to this as well We are hard to deal with yeah, oh, yeah, and I think over time you can become jaded and Become you know when you see that black part your fellow black person walk in you might not be as You might become more suspicious than optimistic and That kind of leads you to bad customer service. Yeah, so it's kind of like a chicken-of-the-egg thing. Do you think? If black business owners had better customer service the customers would be better or if the customers were better The customer service would improve if the people was better both it could tie both ways because it's like I Mean personally I want to know who I'm talking to before I purchase anything or if you're a company like I'm I'm real big on reviews Like our reviews don't lie No, I'm gonna read the reviews. Let me see what these people are saying what services have they received what was their feedback and Sometimes reach out. Why do you feel this way? What went wrong and receive an actual honest opinion? so it could be on both be has because It could be the person who's actually consuming the product or the other person. It's like Yeah, we got to meet each other halfway Personally is everything. It's like who are you as a person? Why should I shop with you? I want you to bring value to me Both ways They got to be both ways, but I also think like like now I think like that if you have a service You want that customer? So you got to be willing to do everything in your power to make sure that you provide that service So me as a business owner, I'm gonna make sure that I'm the one trying to get you to shop with me So my customer service is gonna be good to you from the job You can come back so I'm gonna come up to you with a great attitude I'm gonna come up to you offering value and compassion and just being very genuinely You know wanting you to purchase with me Versus you don't have to come to me and add anything because I want you like you don't need me You can go anywhere in this world to get what you need, but you came here. So I owe you that satisfaction It's almost like the customer is always right that needs to be Definitely Just be sideways and they know they sideways and it's just like who are you and then I just easily Refund or just let you have whatever you want because you just not a good person mentally like I already see where your head is that and how you communicate it's not on my platform I'm gonna throw this question to you time. Okay, before you do that. Can I um, can we take a couple steps back? Did you say that we can be difficult to deal with I Have done customer service for a long time in my past and I think that there are customers of all races who are horrible But I think that some of the burdens that we kind of carry as black people is that if we're a bad customer is attributed to our race And it's if a white person comes in or any other ethnicity It's not because they're white there this is just just that person their personality So it's like I now have to become a representative for the whole community when I'm interacting with you for you to not look At me that way and I think we have to be mindful of that too and that kind of goes back to how we view black-owned businesses as well, right? There's not Which I don't know the statistics In terms of how many black-owned businesses there are versus non black-owned businesses, but I imagine they're not equal And so we're probably gonna interact more with white-owned businesses or other ethnicities than black ones So because we don't have that much of a pool. It's like any little interaction we have we attribute it to the whole Community of black-owned businesses, do you know what I'm saying? Yeah, I think we just have to be careful of those biases that we have with one another That's good. Yeah, I agree with you So the question I was going to ask you was from a guy's point of view it seems like There's been a rise in Women switching up their style Is that true?  Are we tripping as men? Let's talk about it. Let's talk about it. We need to talk I'll say something first because I've noticed it. It's like Everybody want to be like this It's this thing that everybody just want to be like and it's like everybody's following that That aesthetic like the it girl or What is that girl like who why does everybody want to be that girl? the nice high-rise apartment with the nice car and The nice clothes the the purse is all in the closet. It's like, why do we want to be that girl so much? Why can't we just Not settle with being normal, but why can't normal be that? Like who's to say it's normal who's to say that's the thing we need to be Like why can't we just all be free and Society has really just I feel so bad for the younger generation Because they are not going to be able to be themselves Because they're going to always try to be that because everybody else is trying to be that Yeah It's people in high school looking like how we have our makeup done right now, right the prom pitches from when we were in high school versus So different. Nobody is set apart anymore.  Her life is great I guess that's why everybody wants to be that image, but it's like what is it? You don't have to be that image to be You can be you And you can still have a great life and that goes on and say like how success like we all look at success in different You know definitions like who's to say that's successful You could get all that and still Not be you want to hold another element out. That's where I'm at It's like, okay. I got this. I got I'm the it girl. I'm that girl I'm I'm social media, but it's like what makes you that girl.


I just made a hundred and three dollars in one hour. It's time to pull up and let this money show. It's decaying on back like I never left cause I'm cooking no content like a chef. Shooting videos like I've said. Curry, so hurry up, subscribe. Cause it's time for us to start. If you're a part of the crew, you already know what to do. Throw them C's up. Throw them C's up in the comment section below about to go out there and go. Now, we only gonna do two orders in Snow White, baby. We in the car today, baby. I know that you guys love the car videos. So put me on your big screen, Visio. And if you are in the car, turn up your stereo. We got order number uno. We're trying to get our pocket spat like sumo. We are going to Starbucks. It's just on Uber Eats. We're driving 1.9 miles for 625. It's time for us to pull up and pick up the prize. Let's go. And we are here at Starbucks to get these books.  I'll be about to run it up. Hey. How you doing, sir? I have an Uber Eats order to pick up for Aaron. Thank you very much for having a good one. And we are here at the drop off time.  We said, leave it at the front door. Leave it right here. I don't want them going to fall. Step back with the photo. Y'all know, don't smack. Bring that doorbell. Bingo. We gone. Order number two. Guess who we about to go do? One of his money. The pick up location is city words. We're about to do some D-L-I-V-R-D-V about to pull up right now so we can get this. She delivered that. We're about to do a act that I love doing called deliver. Now, if you want to sign up for the deliver app, make sure you click the link in the description and sign up and use the promo code JeromeAtom so we can run up to the cheddar. You know what I'm talking about? And you need to do better. Now, the order cost is $772. We are going to drive 5.9 miles. We're picking up 14 items and we will receive a payment of 9720. It's time for us to pull up and get to this money. Let's go. Just like that. We are here at City Works. This order about to make our pockets work. This one needs to open. This joint better be open. It's time to come here at 10.50. Please use front entrance. That's the front entrance, ain't it? Everybody took me up top up. Hello, how you doing? I have an easy catering order to pick up. Okay, yeah, you can come on in. It's not quite ready just yet. Okay. This is where the 10.50 pick up. Yes. How you doing, boss? There is one more box coming. Okay. I'm taking a couple trips if you guys don't mind. Yeah, no problem. You can maybe sit. That's not a good idea. No, no, no, no, no. Back in about to get it in. We love getting these vivid in. So I'm going to grab these two and I'm going to come and get that out of the box. So people getting to this money ain't going to ever stop. That one heavy, huh? You too. Thank you. You have a great one. You too, Jersey. Yes, ma'am. Y'all see what's going on. We got everything loaded up. Now it's time for us to pull up so we can one it up. Let's go. That we ain't going crazy. Let's get it. Just like that, we are in this zone. We are here to get it on. They got this, they doing some mass construction going on in the middle of the joint. Look, they got that joint taped off. I got to push this wagon kind of weird because I don't want to mess up nothing. They to go to the third floor so we can scope. Get it popping like Crisco, baby. And guess what we got today? Y'all see what we got. Here's what I want to pull this joint out. We got the wing bragging. We got the wagon.  If you want one of these wagons right here, make sure you click the link in the description and grab the one from Amazon, baby. Yeah, wing bragging. We got that wagon. Get so much money, our pants sagging. I don't know which one is all this 337 right here. 337, 337, 30. 837. Look, y'all want to see the mass construction going on? Look at this. I'm kind of scared this one over the edge. You know I'm like high, you know. Look at this. They about to have this joint. Right? Yes. Oh, maybe she about to give me a ride. Oh, thank you. I really appreciate it. Yeah. Oh, look at that. I'm looking crazy if you're on here. In the game, coach. We're in the game, coach. How you doing? I'm living a dream. I woke up this morning. I can't complain. Hey, some people didn't make it so we can't do no complaining. That's true. That's true. I'm setting it up right here. Okay. On this table right here? Yeah. Okay. Any specific way you want anything set up or? Sandwiches for your little life. Oh, yeah, I got a YouTube channel. Oh, you don't got to be on YouTube. I do YouTube.  There's teach people how to make money, man. Teach people it's another way to do it if you want to. It's a little mixture I got. That's a little bit. So it's sudden buy number nine. And then this is others. That's how to mix the bowl with the sweeps to make it. Okay. Yeah, I can't, you know, I have to do the pictures. You got something to open this? Like I did. I appreciate it. Thank you. I tell people all the time you got to meet new people and talk to different people because they got all the information. We just, a lot of information we lack. We don't have. We just, it ain't just because we don't, it's just that we just don't know. Ain't nobody ever taught it to us. So now that's how I try to tell people you got to never work and talk to different people because they got all the information. They got the money too. The people we know, they are, we already know who got what. Okay, surprise here.  They got the whole set up. Is that back in with the photo of your noodles? We gone. And just like that, we are done. We went out there and got those funds. I hope you guys had some fun. Now, today we made 10345. It's a great time to be alive. That was super sweet. And it literally took us one hour. We started at 1019. And then we ended right around 1118. So we went out there and got that green in between. It was absolutely super sweet. And this is the reason why I tell you guys, you need to sign up for as many apps as possible. You cannot rely on one app. And let me just be honest with you guys. No, you're not going to always get a $97 and 20 cent deliver order. No, that's not always going to happen. For the most part, you're going to get some $20 and $30 orders, $40, $50, $60 orders. For the most part, you're not going to get no high-paying or like that for a car. But sometimes every now and then you are going to get some of the most type of order. So that's why you need to sign up for as many apps as possible. Deliver it. I'm going to get y'all this right now. I'm going to get y'all this right now. These are my favorite apps for a car. I'm just going to get y'all that for a bonus. Bonus! Delivered. Deliver that. Deliver, deliver that. Spark. All the way. Sparked up. Spark. Deliver it. Deliver that. Spark. Also, freight. Last time we got an $85 freight order. Freight that's number four. Oh, and last but not least, number five is roti roti roti with a dabble wrench. I say you guys need to sign up for these apps. I understand that some people may have good orders in that area. Some people may have bad orders in that area. But you don't know if you've never signed up. So you need to test the market and see what's good for your market. Just because I'll start me get this $97 order, that don't mean you're going to get a $97 order. Just because I saw me get an $85 freight order the last time does not mean you guys are going to get the same thing. So it all depends on your market. Now let me talk a little bit about the markets. Now, I know a lot of times I see some comments like my last video with the $85 in one hour. It's almost, that's too many miles. That's this, that's that. Look, 59 miles in my area takes like one hour. That's it, one hour. If you're in California, it may take you three hours. If you're in New Yorkers, it may take you three hours. Here is going to take me just about an hour to do that order unless I'm in Chicago. That's Chicago traffic. Other than that, it's not going to take that long. And also the prices of the orders depend on where you live at. So if the cost of living is lower, of course the orders are going to pay out lower. It just makes sense. It's common sense, baby. So use your head where I'm thinking that bread. I hope you guys enjoyed this video. Again, if you're not subscribed, make sure to subscribe and also give me a thumbs up. And if you are part of the crew, guess what you got to do? Throw them seeds up. Throw them seeds up in the comment section below. I love when you guys watch me go out there to scow. I'll see you guys on next one. Be going, be going, before you are ignoring the ZDK and I'm on my way.