From the heart of Silicon Valley, it's theCUBE. Covering Comcast Innovation Day. Brought to you by Comcast. Hey, welcome back everybody. Jeff Frick here with theCUBE. We're at the Comcast Silicon Valley Innovation Center.  We hadn't been to the Comcast one until we came to this event. It's very, very cool. I think it's like five stories in this building where they're developing a lot of new technologies, partnering with technologies. But today the focus is on customer experience brought together a panel of people to talk about some of the issues. And we're excited to have a representative from a company that's really out on the edge of defining customer experience and measuring customer experience. joined by Ganesh Subramanian. He is the Senior Director of Product Marketing for Gainsight. Ganesh, great to see you. Great, happy to be here. Yeah, so I'm a huge Nick Meta fan. I've interviewed him before. I've been following Gainsight for a long time. And you know, it really struck me the first time that Nick said CRM is basically order management. It's not customer relationship management. Customer relationships are complicated and they're multifaceted and there's lots of touch points. And you guys really try to build a solution to help customers manage, actually do manage that relationship so they have a great experience with their customer. Yeah, that's totally right. And not to say that CRM isn't an important ingredient when you make that cake, but there's a lot of other touch points, right? How are people interacting with your digital products? What is that customer journey across sales, services, support? How does all of that come together? So what Gainsight does is really provide the customer cloud to bring all those solutions together so that businesses can really operate in a more customer-centric way. So you said an interesting thing earlier in the conversation about customer success being measured just by revenue. Again, kind of the CRME kind of approach to world versus measuring success and measuring lifetime value and measuring so many other things that can define a great relationship. What are some of those things that people should be thinking about? What are some of those other metrics out there beyond did I get a net increase value in my contract? Yeah, absolutely. One way we think about it at Gainsight is the two by two of customer experience and customer outcomes.  The flip side's also true though. You can have the happiest customer that isn't getting what they want out of their product or service. In a B2B context, we think about as tangible ROI or outcomes. So at Gainsight, we're ultimately trying to make sure our clients are delivering on both of those vectors. They want happy, successful clients. Ultimately, that's going to lead to the recurring revenue cycle, retention, growth, adoption, and advocacy. So where does that kind of tie together? Because I'm sure there's a lot of people that think that those are in conflict, right? And if I bend over backwards and I provide this great experience and these great services and all these things that this is going to negatively impact my profitability, it's going to negatively impact my transactional value. How should they be measuring those things? How should they be balancing, because you can sell dollars for 90 cents, have a really happy customer, not going to be in business very long? Yeah, I think that's kind of the secret sauce, right? True innovation, what we talked about today at Comcast, a lot about how do you take that next step forward? How do you improve your products and services in ways that make customers for life, right? And if you make the right investments, you actually find out that maybe it's minor change. Maybe it's process change in your call center or call service. Maybe it's implementing AI in an appropriate way so that you're able to deliver more value with less time or maybe it's transformative. Maybe it's something that's a new service or offering altogether that's making customers get outsized or unrealized returns on their investment. Well, it doesn't matter what that investment was, if it's going to long-term drive your company to higher valuations and greater competitive differentiation. So we don't think about customer experience on kind of below the line, what's going to get me the incremental ROI. We really think about it as a fundamental differentiator for your business. Right, now you're in charge of kicking off new products. That's right. And one of the things I think is really interesting about the Comcast voice, which has had a lot of conversation today, is I still get emails from Comcast telling me how I should use it, right? Because it's a different behavior, it's a different experience that I'm not necessarily used to. As you look forward, you know, introducing new products, what are some of the kind of trends that you're keeping an eye on? What do you think is going to kind of change and impact some of the things you guys are bringing into market? What are some of the new things we should be thinking about in customer experience? Yeah, absolutely. So one thing at Gainsight, one thing we've learned leading the customer success movement, is that to be customer centric is more than a given function or a given team. Customer success managers kind of took the mantle in B2B and started leading the charge, leading the way towards being more customer centric, but that team on their own can't do everything, nor do they want to or can they, right? So one big change and one big innovation that we're leading the front on is how do you bring all those different teams together, which is why we launched the Gainsight customer cloud? So what we're doing is bringing disparate data together that used to be siloed in functional specific software. Bring that into a single source of truth to truly provide an actionable customer 360, one that provides meaning to different teams with the right context, and then drive action off of that. So whether it's an automated email to get improved product adoption in the Comcast example, or maybe it's some kind of escalation effort where you need a cross-functional team to get together on the same page to improve a red customer, or maybe it's something that's in the product itself by just making the product easier to use or a little bit more intuitive, all of your end users will end up benefiting from that. What Gainsight's trying to do is try to figure out how can we break down these walls across these different teams and make it easier for people to collaborate to improve the customer experience? So Ganesh, I got to tease you, right? Because everyone's eyes just rolled in and you said 360, you're the customer. We've been talking about this forever. So what's different today, not specifically for what you're trying to do with your product and share that too, but more generally that we're getting closer to that vision, that we're actually getting closer to delivering on the promise of a 360 view and information from that view that will enable us to take positive action. I love that question. And I think whenever you hear the word 360 view or digital transformation, you're going to get a couple of irels in the crowd, right? And I actually totally believe that, that to date I think we've done things in too much of a waterfall methodology. Let's spend three years, get a unified idea across all our disparate data sources and then we're going to be customer centric. I think we've learned our lessons over the course of time that, hey, you know, the end result doesn't really materialize in the timeframe and ROI you expected. So why don't we start with the other end of the spectrum? What are the gaps that customers are perceiving? If it's just, let me go back to that example of product ease of use. Are we identifying that as a major gap? Then how do we go solve that? How do we reverse engineer that process? And by the way, that doesn't just fall on the product team to make the product easier. Services need to onboard customers more effectively. You need documentation so that they can access and understand the key aspects of your product in a more concrete way. So all of that needs to come together. So I think the biggest difference between what we used to talk about with 360s and digital transformation to where we are today is really the context and the outcome you're trying to deliver and then reverse engineer 360 that's most meaningful to you. So to make that a little bit more clear, what does that mean at the grassroots level? If you're a services team member, you're working on projects. Does a 360 view about the next opportunity from a financial or commercial perspective really matter to you? How far down in that 360 view do you have to scroll before you start seeing information that's relevant? So again, say what we're trying to do is use a many to many relationship mapping so that if you're a services team member or a sales member, the view you're accessing is curated to what you need to actually do. And that'll drive adoption of the digital transformation efforts within your organization. Which then obviously opens up the opportunity for automation and AI and ML to, as you said, context is so important to make sure the right information is getting to the right person at the right time for the context of the job that I have in building that customer relationship. That's right. Yeah, we think about AI all the time. How's that going to improve the customer experience? It starts with that data foundation and understanding, hey, what should we own and what should we leverage and being very conscious about what you're about to do. And then second, thinking about those point problems and again, reverse engineering, how can we staff augment or make the experience better? Maybe make the lives of our employees a little bit better when they're engaging with customers. Ultimately, it's got to be in service of people. Right. Well, Ganesh, thanks for sharing your story. Again, I think what you guys are doing and Nick and Gainsight is so important in terms of redefining this beyond order management into actually customer relationship management. So thanks for spending a few minutes with us. Awesome, my pleasure. Thank you. Ganesh, I'm Jeff. You're watching theCUBE we're at the Comcast Innovation Center in Silicon Valley. Thanks for watching. We'll see you next time.


We most recently covered the remarkable discovery, fortunately made in the presence of numerous parties from a number of international research panels, including media personnel. Fortunately for reasons we previously covered in our last video regarding the difficulty when such an event occurs in such a situation to suppress it in the modern age, and the subsequent unusual characteristics of said discovery. A discovery the world has been fortunate to witness, further cementing mounting evidence for the past existence of an ancient giant civilization. With this next discovery, although completely different in characteristics, we feel its scale alone with other intriguing features makes it as equally perplexing. An apparent polar opposite approach in some areas, such as methodology and symbology, even including stone selected. Yet another enigmatic mystery currently sprouting up all over the Giza Plateau. What we found initially interesting was, just like the other enormous tomb we have covered prior, its sheer size estimated at nearly 9 feet tall and 3.5 feet wide just on the insides. Amazingly, it also initially appeared and was initially presumed to have still somehow been a mysteriously hermetically sealed tomb. This is where the open presses line runs out, unfortunately. For although it would seem the sarcophagus has indeed been opened, it has been done privately by the Smithsonian Institute. The details of what was found inside, what sort of remains, and indeed their claimed identity continue to be a closely guarded secret and a subject of hot debate, with the Smithsonian merely stating, further examinations on the body found inside are being conducted. According to the head of Egypt's Supreme Council of Antiquities, quote, there has been a remarkable find in the coastal city of Alexandria. During a routine excavation, experts uncovered a baffling Ptolemaic stone sarcophagus. It has been hailed as a major find, as it can provide insights into the great Hellenistic period in Egypt and its unique culture, end quote. Regardless of academic historians and certain institutions instantly pushing the notion that they know all about this incredible find, and also what exactly could have been found within that black sarcophagus, we find the ordeal highly compelling. And a tunnel system carved from the solid limestone bedrock, in the desert of Egypt, lay 24 black granite boxes cut with the precision our modern technologies, do not possess. Shaped from as one granite and extremely hard stone. These massive boxes remain a profound mystery for scholars who are unsure as to what their true purpose was, or indeed how old they are. Numerous well-known figures have concluded the hieroglyphics written upon them is of such poor quality it is regarded as graffiti, many people believe Egyptian kings claim precision made ruins as their own. This is one of the main hypothesis put forward for the Egyptians lack of any records of the pyramid's construction. Often decorating them in a more primitive form of writing style. The suspected sarcophagi range in weight between 50 and 100 tons. Their real purpose or maybe indeed their function, remains unclear, although there were clearly of importance, they were cut with such precision in fact they would have remained their type for eons. Researchers like Brian Foester theorized they are clear examples of lost ancient high technology, created before the time of the dynastic Egyptians. Whatever their true purpose was, the truth is that they are beyond magnificent. Well-regarded studies for example, into the erosion evident on the sphinxes of Giza, have proven to indicate they may be far older than the Egyptian civilizations. By several hundred thousand years, some even claiming they show evidences of past submersions. The Serapim of Sakara is located to the northwest of the famous pyramid of Giza. This necropolis found near Memphis, Egypt, is believed in modern academia, to have been built sometime around 1300 BC, by Ramesses II. Just what kind of technology, or indeed what kind of man, could have cut, transported, stacked and placed blocks of stones weighing up to one hundred tons on top of each other with such accuracy? Many ancient sites, found all over the world, can no longer be explained away with currently attested academic opinion, who they say built them, why, or when they were created. The most popular of these anomalies are the ancient monuments that can be found upon the Giza Plateau. Many explained as having been built by our copper-tool-wielding ancestors, a mere 4000 years ago, somehow successfully creating some of the most precisely built and indeed enormous ancient structures found on Earth, decidedly choosing to use granite blocks many tons in weight as their building material of choice. Ironically, although these sites are somehow exclaimed as having been built by the ancient Egyptians, any actual literal explanation of how this was actually done has never been provided. Not only is academic opinion severely lacking any logical understandings as to the construction of these sites, they seemingly attempt to ignore, and in some cases conceal, additional controversial anomalies they simply cannot understand. These stone megaliths are hidden all over Giza and especially around the base of the Great Pyramids, and not only were these buildings adorned with incredibly hard granite, but also basalt, a similarly tough stone, and another which would be near impossible to have hewn with mere copper implements. Known as Giza's basalt floor, it is what many people now see as the smoking gun for evidence of advanced engineering having once been responsible for the construction of the site. Amongst the remaining fragments of the basalt floor is overwhelming evidence of ancient machinery telltale precision signatures left on many stones, suggesting high technology was responsible for the shaping of Giza's enormous stones, cut marks that could only have been left by high-speed disc-cutting, striations, precise ridges and countless other curious features have been thankfully left upon these stones, and these surviving tool marks could one day be used to actually identify the technology once used to build the site. We now feel that the evidence to suggest that the modern attested and massed published theories regarding the origins of the Giza Plateau, its age, and indeed its creators past capabilities is currently incorrect and is now overwhelming, and that it is only a matter of time before a revival of this past knowledge and indeed understandings again begins to flourish.


So what happened where you swallowed a red pill some of you are familiar with these steps, but if not here's our continue we are our review It's not this way you don't think the world works that way You're in the denial stage. Everyone is in denial at the beginning unless once again You were fortunate enough to come up and know it is how the world is. I Hate that it's this way Anger And we all get so mad at How things really are no one just jumps from all right Santa isn't real and they just accept the non-man kids throw tantrums man. That's just what happens in many of the kids in this way Some of it's this way, but not all Then you bargain you you you try to Eat some of it throw the rest of it back up, but you can't you can't go back to fairy tale land I guess this is not too hip on the particular lingo or at least what constitutes this phrase But I suppose this is what some people refer to as as purple pill You know where you where you have swallowed this thing and you're like, oh god It takes horrible and you're trying to throw it back up and it comes back up purple and it's like Oh Holy shit, it really is this way Depression you know once you you take in that People want to be a certain way and you just can't it just can't go to it. You know we talk about hypergamy and That concept really bothers a lot of people But who will bothers more than guys who reject it or guys who have accepted it and they realize that it places the burden of Performance on them. They cannot just have it the way they want it to be you have to work to be a certain way As I always say nature does not care about your feelings Nature is not a social justice warrior nature only cares if you can fight and if you can reproduce I usually say another word that begins with F, but there's some Edding up here in the last part. It's all true acceptance Once we reach this point or you know, you're somewhere along the way You got to make a choice. You're gonna go. Okay. Well, what's next everyone has a different response to it, you know Regardless, whether you're your mig-tow or your pua or you want to build a trad life or whatever The point is you come to that conclusion only after you've you've absorbed all of this That doesn't mean your conclusions right or wrong But your process that you've arrived that it is correct You have seen that the world is in desperate need of something some different response Some different way of living and you want to go on about that So how do you continue? I? Went and found this quote. I thought it was really cool You know if you belong to the world it would love you as its own as it is you do not belong to the world But I've chosen you out of the world. This is why the world hates you Amen John 1590 That quote speaks to us all here I Know that from my experience. I know that from talking to me you last night One of the most difficult things to be is to be aware of the truth Especially when everyone else is operating from a position of falsehood a position of I want this to feel good Not I want to do what is best and very often those two things do not coexist They are mutually exclusive So how do you continue once you have decided to no longer be part of the world? step 1


How do I get a job teaching English in Hong Kong? As it is a modern, vibrant city where English is a common language and most luxuries and comforts are available, Hong Kong is naturally a popular destination among TEFL qualified teachers. The city is a cultural melting pot where almost every language on earth can be heard and there is an impressive number of major skyscrapers dominating the skyline, two reasons why it is sometimes referred to as the New York of the East. Due to its popularity, Hong Kong has strong competition for the best teaching jobs, so to have a good chance of landing one there are a few things you need to know. What are the requirements for teaching English in Hong Kong? There have been government guidelines for employing foreign teachers in Hong Kong for some time, however these have not been rigorously enforced until recently. These days it is very difficult and ill-advised to find a job in the territory unless you have a university degree and two years teaching experience or a TEFL or TESOL qualification. Your degree can be in any subject, while the TEFL certificate needs to be at least 120 hours in length. Other than these basic requirements, each individual employer is free to set their own prerequisites for teaching applicants. Who are the main employers of English teachers in Hong Kong? There are a small number of job options in universities, but these will require a high level of qualifications and experience. A master's degree in English, TESOL or Linguistics will probably be expected, as well as a teaching certificate and a minimum of two years teaching experience. If you meet the required standard, the pay and benefits should be very good. For the majority of teachers, a private language center is the most likely employer. There are plenty to choose from that cater to children of various ages, as well as some aimed at adults. The majority of students use these schools in preparation for external exams. The prerequisites for these jobs are generally in line with the basic government requirements of a bachelor's degree in any subject and a TEFL or TESOL certificate or two years of teaching experience. Although it is not a necessity, native English speakers without strong accents are often preferred. A third major option is to teach in state-run schools via the native English speakers scheme, NET. These jobs are open to native English speakers or fluent speakers who have a degree and a TEFL or TESOL certificate or teaching qualification. This is a very popular scheme, so those with previous teaching experience or a teaching-related degree may well have a distinct advantage when applying for a position. You will also earn more as salaries are based on qualifications and experience. If you prefer to teach young children, it is worth noting that these positions almost always go to female teachers in Hong Kong. What are the visa requirements for teaching English in Hong Kong? The standard work visa required to teach legally in Hong Kong is known as the Z visa. The school should be able to sort this out on your behalf, but if they say they can't or make excuses, then you should think twice as it is probably a sign that they are not an officially registered school. The requirements for the Z visa are basically the same as most teaching positions, i.e. a degree in any subject and either two years teaching experience or a TEFL certificate. What is the visa process for teaching English in Hong Kong? Your employer will act as your sponsor for the visa and should take care of most of the paperwork for you. To start the process, you will need to supply scans of your passport, evidence of your degree, and a copy of your teaching certificate or evidence of your previous teaching experience. Using these documents, the employer will be able to obtain an invitation letter and a foreign expert certificate which will be sent to you in your home country. Once you have these documents, you need to visit a Chinese embassy or consulate and make a visa application. You can also pay an agency to take care of this part of the process for you. As long as all the paperwork is in order, you should receive your Z visa within a week. The Z visa is essentially to allow you to enter Hong Kong and it must then be converted to a residency permit within 30 days of your arrival. Please note that a basic background check will be required. As long as you have a reasonably clean criminal record, there should be no problem. Also, teachers over the official retirement age in China might find it difficult. This is 60 for men and 55 for women. Thanks so much for watching. We are ITTT, the leading provider for TEFL and TESOL training courses. If you liked this video, please subscribe by clicking that button down here and click on any of the videos here on the left for more interesting teaching tips for getting certified to teach English abroad and online.


Welcome to the 2020 virtual meeting and convocation of the American College of Dentists. I'm Stephen Rawls, president of the college. This is an historic event and one I'm confident our founders could never have imagined in 1920. This is our first ever virtual session and importantly, this is our centennial. While the format has changed, the significance of the events certainly does not.  The setting is the beautiful Willard Intercontinental Hotel in our nation's capital. On behalf of the Board of Regents, I am confident you will enjoy the event, appreciate its significance, and find it a worthy initiation to the organization we trust and admire. We will begin with a brief business meeting, which includes an orientation and the president elect's address. The convocation will follow. The official business meeting of the American College of Dentists will now come to order. Candidates for fellowship in the American College of Dentists, fellows and guests, it is my honor to welcome you to the 2020 annual business meeting. I now invite Dr. Leo Rawls to the podium to present the invocation. Please stand. We are gathered here today to honor our colleagues and to welcome them as fellows of the American College of Dentists. Eternal God, Master of the Universe, look with favor upon our new fellows, their families, their friends, and all who serve the great profession of dentistry. Grant us the blessing of your divine presence. Enrich our hearts with compassion and guide the college in its work to serve mankind. As all who teach, all who learn, and all who serve, in their God-blessedest nation and the American College of Dentists. Merciful Creator, please grant us to resolve capacity and compassion to engage the pandemic and all of its challenges. As the death toll steadily rises, help us to take care of one another. And now we offer a moment of silence for all the individuals that we have lost, for we remain in our hearts in perpetuity. Amen. Please be seated. I am privileged to introduce the officers and regents of the American College of Dentists. Our officers, President-elect Leo E. Rawls, Vice President Richard E. Jones, Treasurer Robert M. Lamb, past President Thomas J. Connolly, Executive Director Teresa S. Gonzalez, Editor David W. Chambers. Our regents, Regent-at-Large Robert A. Fiella, Regent-at-Large Teresa A. Dolan, Regent-at-Large Steven M. Pachuta, Regent-at-Large Seal A. Feldman, Regent Regency I, Paula K. Friedman, Regent Regency II, David A. Anderson, Regent Regency III, Carol M. Haynes, Regent Regency IV, Terry L. Norris, Regent Regency V, Charles F. Squire, Regent Regency VI, Douglas W. Bogan, Regent Regency VII, Gary S. Yanomoto, Regent Regency VIII, Lance M. Rucker. Welcome to the American College of Dentists Foundation, Patricia L. Blanton. Our liaison to the Board from the American Society for Dental Ethics, Tony M. Ruka. Our liaison from the Student Professionalism and Ethics Association, Michael C. Maru, and our regent intern, Eric G. Clintmom. Your Board has served you well in 2020. I know they will continue to guide the College on a productive course in the year ahead. My thanks to all of you for all you do to bring the work of the College to fruition. The College is organized into eight geographic regencies and further organized into 52 sections. The sections of the College serve as a vital force in connecting our constituent fellows and extending the College's influence into the communities we serve and have served for 100 years. On the occasion of our centennial celebration, we wish to recognize our sections and their contributions. It is always a pleasure to present awards and to recognize the work of our individual sections. The first award to be presented is the Section Newsletter Award. Effective communication is a prerequisite for a healthy section. The Section Newsletter Award is presented to an ACD section in recognition of outstanding achievement in the publication of a section newsletter. The award is based on overall quality, design, content, and technical excellence of the newsletter. The Washington section is the winner of the Section Newsletter Award for 2020. The editor of the Washington section newsletter is Robin J. Henderson. The second group of awards relates to the model section designation. The model section designation is actively pursued by sections. The purpose of the program is to encourage section improvement by recognizing sections that meet standards of performance in four areas. Membership, section projects, ACD Foundation support, and commitment in communication. This year, the Atlantic provinces, Hudson Mohawk, Kansas, Louisiana, New England, Oklahoma, Ontario, and Washington sections earned the coveted model section designation. This is no small achievement and we applaud their efforts. Throughout the year, we have attempted to keep the fellowship informed of college business. We will take a few minutes this morning to present some key information. First, I would like to recognize our Executive Director, Dr. Theresa Gonzalez, who will provide an orientation on the American College of Dennis and provide a brief report of college activities. Thank you, President Rawls. Good morning, fellows and friends of the college and a very special good morning to the soon-to-be fellows of the American College of Dentist. It is my privilege this morning to give you a brief overview of this prestigious organization, one with a distinguished past and an equally exciting future, the American College of Dentist. Let's start with what is the college? The notion of college generally conjures up images like this and rightfully so. But what is the American College of Dentist? To answer this, we must talk about the concept of a college in the organizational sense. A group of dentists sharing common interest and ideals with an azimuth set on excellence and professionalism. You might be wondering, how did I get invited for fellowship in this august organization? It was not an accident. You were invited to join the college because you were a leader and because you've made significant contributions to the profession and society. True, this is a special organization but is made special by its constituent fellows. In Maslow's hierarchy of needs, two of the most valuable psychological needs we have as human beings are the need to be appreciated and the need to belong. These needs are met through peer-to-peer thanks and recognition. Today, you are family and we welcome you to the college. Individuals often call the office and request information about joining the college. We thank them for their interest and remind them that to become a fellow, you must be invited by your peers and only after considerable accomplishment and the requisite sustained commitment. This afternoon, you will be joining Dentistry's Finest. The American College of Dentist has been a critical force in shaping the dental profession over the past century and we are poised to begin our second century of service to both the profession and to the public which we are privileged to serve. In the weeks and months to come, you will have a chance to better understand the history, structure and directions of the college. I hope I can encourage your interest to actively participate in this outstanding organization. The American College of Dentist came into existence in 1920. This era is known as the Roaring 20s and post-war prosperity was responsible for much of that roar. Now, since most of you weren't around then and even your grandparents were haploid cells, let me point out that this was a period of great change in the health professions and dentistry. The Flex2 Report had recently been published and was having a profound effect on medical education. Dental education appeared vulnerable to a similar challenge. Proprietary dental education was also quite common and was tarnishing our profession. Advanced education and training were extremely limited. Dental research was rare and the little work that was being done had few avenues for being effectively communicated. Commercial control of dental journalism was rampant. In short, dentistry was facing enormous challenges. The concept of an organization without political ties that could shape dentistry was first envisioned by four leaders of the profession. John Kanzit, H. Edmund Frizel, Otto King. These individuals were the top three officers of the American Dental Association, then called the National Dental Association. The fourth member was Arthur Davenport Black, son of Green Varderman Black and the president of the National Association of Dental Faculties. It is significant that these leaders of organized dentistry found it necessary to form another organization, the college, to address their concerns about those issues facing dentistry. 100 years ago on August 20th, 1920, the four organizers and 10 other leaders of the dental profession met at the Copley Hotel in Boston to found the American College of Dentists. While unable to attend in person, nine other distinguished leaders from around the country also joined the founding ranks in absentia, providing a total of 23 founders. Let me emphasize this, this was literally a who's who of dentistry for the time. Their actions resulted in the formation of the oldest, most accomplished, most influential, and most prestigious organization of its time. The basic principles that gave rise to the college became its very existence and have endured for more than 100 years. To elevate the standards of dentistry, to encourage graduate study, and to grant fellowship to those who have done the meritorious work. These ideals represented rather bold measures for the times. They also provided the basis for the college's vital professional role in the years to come. Note that even at the dawn of the organization, there was an emphasis on ethical conduct of its members. The college was founded as an apolitical, independent organization with membership by invitation only. The selective and confidential nomination process makes the college unique among dental organizations. These principles endured today. Now it is impossible for me to effectively convey the detailed history of the college in the allotted time. However, as the next few slides illustrate, the college immediately immersed itself in the midst of the most critical and complicated professional issues, beginning with direct involvement with the Carnegie Foundation to reshape dental education. From the beginning, the college has emphasized efforts in education and has successfully worked as a direct catalyst for careful study and change in this area. The college was the only organization of the time, stressing what we would call today, continuing education. In the years that followed, the college continued to exert significant influence in a number of these areas. The college was extremely instrumental in the formation of the American Association of Dental Editors. In the 1930s, the International Association of Dental Research, the International Association of Dental Editors Journal of Dental Research, was foundering and on the verge of collapse. The journal was literally saved through college intervention. The funds raised by the college to save the Journal of Dental Research formed the basis of what would become the William J. Guy's Foundation for the advancement of dentistry. Now the Adia Guy's Foundation. represents all aspects of the profession. This has also enabled the college to become effectively involved in a wide range of practice related issues. The college has long been concerned with dental care delivery and these are but a few of its key activities. Most notably, the American College of Dentists has come to epitomize ethics and professionalism in dentistry. This has been and will continue to be a principal focus of the college. The college has sponsored ethics summits and co-sponsored major symposia. We're currently focused on a Gysian-style update of ethics and the debate that this seminal publication will undoubtedly generate. An ADA Continuing Education subject category of ethics, law, and professionalism was approved by the American Dental Association Council on Dental Education and Licensure as a direct result of college action. We also have issues in dental ethics section in our journal, making it the only major forum for refereed articles in dental ethics. Our Ethics Handbook for Dentists provides virtually all dentists with a guide to ethics, professionalism, and ethical decision making. We have an ever-growing compilation of online courses and activities in dental ethics. Yesterday we offered a three-hour special ethics course devoted to ethics education in the morning and then looked at the character, the profession, as well as the virtues and values that define leadership. For these reasons and so very many more, the college has been viewed as the conscience of dentistry. A number of years ago, the college initiated a major fact-based report on ethics, similar to a state-of-the-union report on ethics and dentistry. This report, as I mentioned, inspired by the 1926 landmark report on dental education by Dr. William John Giles. As a centerpiece of our centennial celebration, Dr. David W. Chambers prepared the highly anticipated American College of Dentist Ethics report, The New Professionalism. This 520-page book is a must-read and will figure prominently in the phase development of our future coursework and college communications. I mentioned our online courses in dental ethics. You can earn up to 44.5 hours of continuing education credit from our courses. We have 44 courses with many more planned. Over 155,000 courses have been taken to date. The honor of fellowship was established to recognize outstanding dentists at a time when the profession was in serious disarray. To single out dentists to enroll models. In doing so, we promoted excellence for the profession by recognizing excellence. Fellowship continues today with the same expressed purpose. Our official mission, as seen here, is to advance excellence, ethics, professionalism, and leadership in dentistry. Our strategic plan is logically centered around accomplishing these myriad missions. The college holds the profession to its highest ideals through meaningful use programs and projects at the local and national levels. We champion initiatives in such areas as quality, high standards, leadership, continuous improvement, professional development, ethical comportment, and more. We seek the best for dentistry. Now let me briefly turn your attention to our organizational structure. The college is based upon one primary element, you, the fellows. Organizationally, we have four levels. Fellows, sections, regencies, and the Board of Regents. The governance of the college at the national level is through the Board of Regents. The Board consists of officers, elected regents that represent the eight geographic regencies and appointed at-large regents, representing different spheres of influence. A geographical structure was introduced in the early stages of the college to facilitate interaction and communication among fellows and to encourage grassroots involvement. We currently have 52 sections grouped into eight geographic regencies, and we are working toward a 53rd section with the Student Professionalism and Ethics Association. Although this map depicts most of North America, I call your attention to the listing of our European and other international colleagues within the section and regency structure. You may already know many fellows of the college. I could use various statistics to describe our membership. These may be of interest, but with the time available, I would like to discuss one common thread that really stands out, and that is all fellows are leaders. This includes leaders in organized dentistry, academics, research, federal service, the community, and other areas. We are composed of leaders and we have a leadership role. To quote Dr. Bakkerby in his 1963 presidential address, the college has many functions, but its basic mission, its reason for being, is leadership. That is, to provide leadership, and I don't mean authority, I mean influence. Harold Hillenbrand made a very insightful comment over 55 years ago that seems so appropriate today. He said, the greatest danger in the next few years is not invasion by the government, but rather the loss of leadership by the health profession. Fellows, this is where the college and you, our fellows, must continue to provide the guidance and vision our profession so desperately needs. Currently, there are over 7,700 fellows. Less than 3.8% of dentists are invited into fellowship. The college was formed for leaders and by leaders. For nearly a century, our fellows have courageously advocated, shaped, and led the profession. From its inception, the college has sought to honor dental professionals for their leadership and contributions through a process free from political influence. Let me offer a glimpse of the process. Your accomplishments were first recognized by two fellows in good standing who prepared a nomination packet on your behalf, and hopefully without your express knowledge. Your nomination was submitted to the college's executive office and it was then reviewed by a committee of five highly distinguished fellows who considered your nomination without knowing the identity of your nominator or seconder. What this means is that you did not get into the college because of any special connection. This confidential peer review process has been refined only slightly over the years and continues to be of utmost importance to our college. The key features summarized here reinforced the quality and fairness of the process. It is important to remember that the process is confidential. It is also a very selective process. There is no blanket approval of nominees. We see quality, not quantity, the best qualified if you will. Fellowship is based on who you are and what you have done, not on whom you know. Selection for fellowship is no small accomplishment and your individual performances delivered you here today. The college has many ongoing projects. I've already mentioned a number of established successful college projects. These include our ethics summits, online ethics courses, ethics handbooks, wallet cards, ethical dilemma videos, leadership courses, and so much more. Besides these, we also have an ambitious lineup of great emerging projects such as the practice ethics assessment and development program, the dental ethics survey. We also have a formal leadership program affiliated with Northwestern University and a leadership program affiliated with the Diaz Leadership Institute. The ACD ethics report, we have ethical dilemma videos, we have mentoring opportunities, and we are continually helping student ethics clubs. Projects are important and an important means to accomplish the college mission. These projects allow us to positively influence dentistry and oral health care. In recognition of outstanding accomplishments, the college was awarded the prestigious guys award for achievement in 2011 from the Diaz Foundation. The projects naturally generate opportunity cost and fortunately the college has an organizational partner, the American College of Dentist Foundation, which essentially serves as the fundraising arm of the college. The foundation was established in 1972 to enable the college to raise funds through tax deductible gifts, which in turn could be used to support projects and initiatives of the college. The college projects I summarized are virtually all supported by the foundation. Our foundation also enables us to provide our materials to schools and organizations on a complementary basis. The guys fellow and guys benefactor programs were started to recognize ardent supporters of the foundation. In the recent past, we have also received a one million dollar matching gift from Dr. Jerome B. Miller. Thanks to his generosity and yours, we reached our goals. The matching gift funds support the new ethics report. More recently, the Jerome B. Miller Family Foundation bequeathed an additional one million dollars to the foundation. This year, the college also received a bequest of more than five hundred thousand dollars from the estate of Dr. Julianne Bluett Foster and Dr. Roscoe Foster. As you are undoubtedly aware, Dr. Julianne Bluett Foster was the first female president of the college. As part of our centennial celebration, we have launched a highly successful capital campaign entitled Your College is on the move and we mean that quite literally and figuratively. Thank you for your generous support. Private philanthropy efforts provided a permanent home for the college in the west end historic district of Rockville, Maryland. And this beautiful building is slated for renovation and occupancy in the very near future. These are the three contiguous office condominiums purchased in 1992 by the foundation. They are located in suburban Washington DC in the area of Gaithersburg, Maryland. I would also like to mention that we have an attentive and very talented staff that can answer essentially any question you may have. Please do not hesitate to call me, our director of operations, Ms. Susan Pittman, our director of finance, Mr. Paul Dobson, or Ms. Erica Royale, Mr. Adrian Campos, or Ms. Moskan Sulehi. By the way, they have been critical to the production of this virtual meeting and convocation and I wish to take this opportunity to thank them for making this happen. Thanks to the very generous support of three donors totaling one and a half million dollars, in 2013 the foundation purchased a commercial office building in Rockville, Maryland. Our sincere appreciation is extended to Dr. Patricia Blanton, to the late Dr. Jerome Miller and to an anonymous donor who made this possible. This building is located in the heart of the historic district and is poised to become our new home for the college and foundation. Your college is on the move. The college provides a number of avenues for communication and interaction among fellows and within the profession. You will soon receive the college's newsletter, the ACD News, which provides information on the college activities and the fellows. You will also receive the Journal of the American College of Dentist, which was started in 1934 and for many years was under the editorship of Dr. William John Guise. The journal continues today under the expert editorship of Dr. David W. Chambers. It is a first class publication and something you can be very proud of. Now I mentioned becoming active in the college. You will have an opportunity to participate in college activities through section regency and annual meetings as well as other venues such as our conferences and our travel program. Our toll free number and our website and email addresses are readily available. Please take a look at our website when you get a chance. It contains a great deal of useful information. It includes an online membership directory for members only. Visit us often at acd.org. There are other tangible benefits to being a fellow. The college offers complimentary continuing education at our annual meeting and at our leader skills workshops and other conferences. This afternoon you will be officially inducted as a fellow of the American College of Dentist. The ceremony is steeped in a strong tradition. During the virtual ceremony you will be welcomed by the leadership of the college and fellowship is bestowed by our college. Among the symbols included in the convocation will be the college torch and mace. The torch symbolizes the vision and the guiding light of the founders. The mace, a traditional symbol of authority includes the engraved names of 20 of the most eminent contributors to the dental profession. During the convocation ceremony your name will be called but no rank, title or position will be announced. Thus the educator, the scientist, the general practitioner, the specialist, whether from a rural area or a large metropolitan area will receive fellowship in precisely the same manner. Your fellowship certificate is engraved only with your name. Although we contribute in different ways, our fellowship is equal. You have received a gold and enamel pen that is a replica of the college seal. We hope that you will wear this pen with pride for years to come as representing your commitment to a strong and vital organization. The college also has an official rosette available that incorporates the lilac and American rose colors. The rosette may be worn in lieu of pen depending on your stated preference. As part of my official duties I am obliged to provide a brief report on some aspects of the college convocation ceremony. Officially we have 326 candidates for induction as the legendary centennial cohort. There are also several new board members. The officers for 2021 include President Leo E. Rouse, President-Elect Richard E. Jones, Vice President Robert M. Lam, Treasurer Robert A. Thiala, Immediate Past President and President of the ACD Foundation, Stephen A. Rawls. We also have new Regents for 2021 from Regency 2, is Colonel Peter H. Guevara, and from Regency 5, Thomas E. Rainman. And finally, a region at large who will join the college this year is Joseph P. Crowley. We would like to express our sincere gratitude to the following leaders for their service to the college. Regent, Regency 2, Dr. David A. Anderson, Regent, Regency 5, Dr. Charles F. Chuck Squire, and Immediate Past President Dr. Thomas J. Conley. Dr. Conley will continue his service with the organization as a consultant to the foundation. Soon you will be fellows with all the rights and responsibilities associated with so significant an achievement. So what happens now? I have tried to stress honoring dentists for meritorious achievements is only part of what the college is about. Fellowship carries with it responsibilities that you will be affirming this afternoon. What I would like to do is to articulate a few of the expectations. We have an expectation that you will be active in the college and participate in college events. We can really use your leadership and talent to help us continue to address the ongoing issues involving our mission accomplishment of excellence, ethics, and professionalism. I encourage you to become involved in your section. We also have an expectation that you will nominate qualified dentists for fellowship. Quite frankly, there is no better way to start your involvement with a college than through the nomination process. The nomination forms have been simplified and our office can give you all the help you might require. Expectations go two ways. I hope that you have an expectation that the college will continue to build on its proud history and record of accomplishment. I hope you will also have an expectation that the college as an organization will continue to develop activities and projects that encourage your participation. Time is valuable for all of us. We want the college to compete successfully for some of your time. It is your organization now and you have a stake in it. We want you to as proud of the college as we are. After all, you are the college's one and only Centennial cohort, forever known as the Centurions. Let me turn your attention to what's around the corner. Obviously, I hope you can attend and we can have an in-person annual meeting in Las Vegas, Nevada, October 13th and 14th, 2021. Our very next travel program will be an Eastern European cruise slated for the summer of 2021. In review, candidates for fellowship, the American College of Dentist welcomes you. Let me conclude this orientation by making several key points. We advance excellence, ethics, professionalism and leadership. The honor of fellowship is very important because I've tried to stress the college does more than award fellowships. The college has a record of making a difference in dentistry. The college is not a political organization. The college is known and has been known as the conscience of dentistry. Leadership is a characteristic that is shared by all fellows. And lastly, you are exceptional people joining an extraordinary organization. Now, our second century of service begins and you are poised to usher in this new era. Ethics will continue to be a mission essential task for the college because as the ancient ethos portends, the best clinical care occurs in the context of a personal and professional relationship to gain the patient's support and trust. Trust is the bedrock. Trust is not negotiable. We welcome you to the historic Willard Hotel, the setting for your virtual convocation. I hope that you will come to more fully understand the strength and vitality of the college. It's proud history. It's promising future. It has been said that the most predictable future is the one that you create. You have already helped shape the future of the profession. Fellowship in the American College of Dentist offers you the very real prospect of joining your colleagues in shaping the future of the profession and this organization. Congratulations to each and every one of you. You are all immensely talented people and we are very honored to have each of you in our ranks. As the Executive Director of the American College of Dentist, it has been my honor and privilege to address you this morning. Now please enjoy the events that we have arranged in your honor. President Rawls, that concludes the orientation and the Executive Director's report. Thank you. Thank you, Dr. Gonzalez. Next I would like to review the Treasurer's Report on behalf of ACD Treasurer Robert M. Lamb. I am pleased to inform you that the financial base of the college is strong. We continue to carefully plan and evaluate our programs and our expenses. It is important to note that the college is audited annually by an independent accounting firm. One of the most concentrated activities of your Board of Regents is developing meaningful viable programs that are consistent with our mission of advancing excellence, ethics, professionalism and leadership. As Dr. Gonzalez mentioned, your dues support a number of important initiatives. These activities make a difference in dentistry and you can be very proud of them. We have also explored different ways to raise non-duce revenue to mitigate the pressures of rising expenses. I strongly encourage you to help support our efforts to raise non-duce revenue by visiting the ACD Gallery at www.acd.org and by making bids on some of the great offerings at the Foundation's online silent auction. Thank you. At this time, Dr. Patricia Blanton will pay tribute to our deceased members. Thank you, President Rawls. May we take a moment to recognize friends and colleagues who contributed so much to the college and to dentistry. During the past year, a number of fellows have passed away, leaving a distinct void in our lives. The names of these fellows are revealed on the screen and they remain indignified repose in our hearts in perpetuity. As the last full measure of devotion, I will now add one flower to this spray of roses to honor our dear, departed friends and colleagues. Thank you, Dr. Blanton. Dr. Thomas Connolly, President of the American College of Dentist Foundation, has prepared a report for the Foundation. This report will now be read by Dr. Leo Rawls. Thank you, Mr. President. As you know, the American College of Dentist Foundation is the collaborative partner of the college, providing support to the specific programs and new initiatives of the college. Most of the projects that Dr. Gonzalez mentioned earlier involve our foundation. The foundation is very active for us in our efforts to improve our healthcare and elevate the standards of dentistry. Our plans to expand college programs face the stark reality that such ambitions are limited by the finances available to support these programs. As many of you are aware, in the recent past, we completed a highly successful $1 million matching gift campaign. The funds raised from the matching gift campaign are supporting the major report on dental ethics. The report followed the general model that William J. Guy's used for his 1926 landmark work on dental education. The family of the donor of the $1 million matching gift notified us that the college was bequeathed an additional $1 million to the foundation through Dr. Jerome V. Miller's estate. The estate of Dr. Julianne Bluett Foster, the college's first female president, bequeathed $500,000 to the college, and these funds will be used for a lead of development and scholarships from the Dr. Julianne Bluett Foster Fund. This year, the Gene Hopeman Fellowship Ambassador Program was established by Private Philanthropy to support our international outreach efforts related to fellowship. In addition to the previously mentioned philanthropy, a centennial capital campaign has been launched to usher in our next century of service to our profession. For larger gifts to the foundation, we established five circle giving levels. For donations of $1,000 or $5,000, we also have the Guy's Fellow and Guy's Benefactor programs respectively. Those two programs and the circle levels are described in detail on our website in our information brochures. I hope you will consider a gift to the foundation, whether as a circle member, a Guy's Fellow or Guy's Benefactor, a planned gift or bidding in our silent auction. Your support is most appreciated. Lastly, and similar to the ACD, it is important to note that the foundation is audited annually by an independent auditing firm. On behalf of Dr. Connolly and the ACD Foundation, it is my privilege at this time to honor 11 fellows of the college with the presentation of the ACD Lifetime Achievement Award for their 50 years of service and involvement in the American College of Dentists. This award was established by a generous contribution from Dr. Samuel D. Harris in 1986. Those fellows receiving the Lifetime Achievement Award for 2020 are Dr. Anthony L. DeMango, Manalapan, New Jersey, Dr. Arnold S. Feldman, Boynton Beach, Florida, Dr. Rupert E. Fixott, Stockton, California, Dr. Dominique C. Lurado, Golden, Colorado, Dr. Cesar Luzzi, Rome, Italy, Dr. Victor H. Mercer, Fisher's, Indiana, Dr. Henry I. Nahom, Laguna Woods, California, Dr. John B. Pike, St. Cloud, Minnesota, Dr. Evelyn M. Strange, Portland, Oregon, Dr. Hugh B. Tilson, San Antonio, Texas, Dr. Vern M. Tuller, Provo, Utah. Since it was not possible for any of the recipients to join us today due to ongoing COVID-19 concerns, their engraved medals and certificates will be delivered to them or presented by their sections. Dr. Anthony DeMango, Dr. Cesar Luzzi, Dr. Hugh Tillerson, pass away before today's ceremony and their awards will be shared with their families. That concludes the report of the ACD Foundation. Thank you, Mr. President. Thank you, Dr. Rouse. Now it is my distinct pleasure to call upon our President-elect, Dr. Leo E. Rouse, to present his address. Dr. Rouse? Good afternoon, colleagues. It is a privilege to address you today as the President-elect of the American College of Dentist. Some of you know that I spent a few years in the United States Army as a dental officer and for me personally, a great professional development opportunity. In 1981, I had the experience of a lifetime. I was assigned as the dental clinic commander for the first brigade of the 8th Infantry Division, U.S. Army Mites West Germany. Believe you me, it was an experience. My commander was none other than Brigadier General H. Norman Swarskoff. He was the assistant division commander or the ADC of the 8th Infantry Division and the commander of the Mites military community. I learned several outstanding quotes from General Swarskoff. Leadership is a potent combination of strategy and character. But if you must be without one, be without the strategy. And the truth of the matter is that you always know the right thing to do. The hard part is doing it. A major challenge in my job was the dental readiness of the first brigade and little did I know at that time that General Swarskoff was keenly aware of the value of oral health or lack thereof of the brigade's oral health readiness status. My challenge was educating the four battalion commanders of the importance of preventive dentistry and my focus mission of ensuring the oral health readiness of the brigade. We were successful with the brigade and oral health readiness and I am reminded often and sometimes daily of the quote from General Swarskoff. You always know the right thing to do, but the hard part is doing it. So yes, my battalion commander colleagues recognized the value of oral health readiness to ensure the wartime readiness of their units. Colleagues, that short story and experience is a segue into the balance of my conversation with you as current and new fellows in the American College of Dentist. Little did we know this time last year that we will be celebrating the 100th anniversary of the American College of Dentist virtually because of COVID-19. To quote our esteemed Executive Director Dr. Teresa Gonzalez from early March to the present, we have been in what has been referred to as suspended animation. Well, here we are and guess what? It was a hard decision, but it was the right thing to do. The last time this was done, World War II. This illustrates another important aspect of leadership and this is agility. As our leaders actively engage diverse stakeholders, influencing and studying them while simultaneously learning from them. And as we say in the military, they do the hard right and lead from the front. And most importantly, they take responsibility for their actions. Your ability to lead and influence others brought you this far. Congratulations on your nomination. An invitation to fellowship in the American College of Dentist. And in my view, a tribute to your outstanding professional qualities and devotions to the dental profession. An active fellow understands the value of ethics, leadership and professionalism. We expect you to become fully engaged in the activities of your agency and section. We have a great deal of work to do as we engage the new normal of the dental profession. COVID-19 has created a change in how we practice, educate the next generation of dentists, and conduct research. Yes, we have faced a disruption that has forced us to adapt quickly, creatively and collaboratively. That is a quote from a recent journal of Dental Education Auto Entitled, COVID-19, Finding Silver Linings for Dental Education, May of 2020. We need leaders who will persevere in challenging times and exhibit intellectual honesty with transparency and at the heart of collaboration. More specifically, the time is now to look seriously at the integration of dental and medical education. After all, we are a community of primary care providers committed to evidence-based outcomes. We understand predictive disease and the critical time of therapeutic intervention. This is what we do. As we look at the new normal, what about the next 100 years of the American College of Dentist? Here is what I do know. Yes, we will continue our mission of advancing excellence, ethics, professionalism and leadership in dentistry. Many of you know that college is widely regarded as the conscience of dentistry. We must recognize the importance of diversity to the success of the American College of Dentist. As a college, we represent the fabric of our profession, reflective of the diverse citizens we are asked to treat. As leaders, we must ask the question, can we do it? Should we do it? And why? I submit to you, now is the time. To use a quote from Congressman John Lewis, we must step into good trouble. As an individual who has regularly engaged in good trouble, I know that we cannot shy away from the many issues that affect us as healthcare providers on different levels and on multiple fronts. We must look at the opportunities and responsibility to move the needle to health equity. We need leaders in our college who understand the need to eliminate disparities in health and achieve health equity. We need leaders who care enough, who understand the social determinants of health, have the courage to do enough and who will persevere until the job is done.  Recently, Healthy People 2030 was relieved with objectives for oral health. We need to continue inspiring remedies to what U.S. Director General David Satchin referred to as the silent epidemic of untreated oral disease in America. Many of you are aware of recent documents where a plan was proposed to lead a multifaceted integration of oral health into overall health. Several studies and recent interests strongly suggest that the inclusion of oral health in primary care improves access to care and general health outcomes while reducing health care costs, specifically articles by Murthy and quality health. Not to be redundant, the American College of Dentist reflects the tenets of leadership, ethics, professional behavior, and we must engage and lead forward in the foxhole as health care providers to influence and advocate for sustainable partnerships with those organizations who share our mission and goals. Colleagues, as I close my conversation with you, I must share with you a pearl of wisdom that I received as a freshman dental student in 1969, 51 years ago from Dr. Joseph L. Henry, Dean of the Howard University College of Dentistry. I have shared these pearls as a speaker at five commencement exercises and I feel that it is important that I share with you as new fellows and current fellows of the American College of Dentist. I ask for your indulgence if you've heard it before and one of my commencement addresses or as a Howard alum during the tenure of Dr. Henry. Dean Henry called it the five fingers of dentistry. I take in the liberty of renaming it the five fingers of health care providers. Become and remain socially conscious. Remain community oriented. Stay civically active. Be involved in advocacy. Be politically informed and always be professionally competent. Thank you very much and I wish you well as a new fellow in the American College of Dentist. Let us continue to make a difference in our outstanding profession. Welcome home. We have been waiting for you. Thank you, Dr. Rouse. We wish to extend our very best wishes to you as you lead the college forward in the coming year. That concludes the 2020 annual business meeting of the American College of Dentists. Thank you for joining us.


Y'all got me messed up right now. After the last reaction, I thought I was done with Attack on Titan until it comes back next year. There's a whole nother f***ing part. I'm supposed to go on a flight today.  There's no way. So, before I go on that flight, I'm checking this out. It's called Judgment. Who knows, this could be my last reaction. If that flight goes down, my only flashbacks will be Attack on Titan. I'm not even gonna think about my family. I'm gonna think about the Yeagers. Get this video to 15,000 likes. And guess what? Nothing. Nothing will happen. Alright. Let's get to the show. Why is this episode called Judgment? Why doesn't it have to have a title like that? W- No. What the f***? Is he dead? No! No! No! I-I'm not going down on him. No! Bro, no way. No! I'm not dying like this. She's lying to him. She's lying to him. She doesn't want to tell him that he's alive. Thank- whatever this Titan did, thank God he did it because now Hanji can run away with Levi. She's lying. He's not- he's not dead. He's not dead. He's not. But- but- but by the look of his face here, I don't know, man. His eyes are open.  Can we have one episode that doesn't give me a breakdown? Is Zeke still here? Jesus mother of pearl. Oh my God.  Oh my God. His eyes are open.  That's insane. That's what the Titan- oh my God. Hello!  Oh my God. Yes! Yes! Yo, he's alive! He's alive! She got away! Hell yeah! I don't know. Oh my God! I don't know. Is he in like Titan heaven? And this girl is like recovering him? Is that how he recovered so fast? But why is she recovering him? Who is she? Is this the first time he's visited this- This- it looks like what you- What- what's her name? Looks like what Yamira was seeing. Like when she was in that desert area, she was looking up and she saw this. Is it- this has to be like Titan...  This show is never gonna end. The suspense continues and continues. Like he's fully recovered! Please, just stay like that. Dude, he's been changed. This is like what Eren- like Eren became soulless for some reason. Maybe because Eren visited this place. Because look at Zeke. He looks soulless now like Eren.  Look at him!  Coming for you! Ladies and gentlemen, we have arrived at the rumbling. Check in here and leave your bags. Just to think, this is at the final intro. There's gonna be one more, I believe. Here we go, baby.  The butterfly's dead. I forgot about this. It's begun.  The show should be gone.  It's the music! Oh my god. Y'all said this is where it begins.   Reiner, everybody is here right now. If I die after this episode on the flight that I'm going on, I will be completely fine with that. Because this is gonna be insane. You would have thought there's another season after this.  They have guns?  This is gonna be my music on my flight. This is what I'm listening to.  So is that why Zeke didn't have one? Or they just didn't want to show it? Porco! This is gonna be mayhem! The animators are back, baby.  We ain't getting no- no 2002 Reiner anymore. Look- look at like the Iron Giant. No, no. Forget what I just said.  Yeah, I spoke way too soon. I bet she gives good head though.  Look at him. He has those- those soulless eyes. I bet you want to come on his Titan body. Yeah, you're dead! What do you think this is? Yo, kicker. Oh my god, don't even know how to do it. Shit. My god, look at that man. He's just walking towards his one versus one hundred. Oh my god! Right! This is insane.  Oh, we haven't seen him fight long time. It's just what the Bababook was alive. I think Peek or Pick- Peek is just like a transport Titan. I don't think she really fights.  I love him. I love these characters. And I wish these fluid got in my mouth.    They're not on the same page, though. They're not. Man, this show does stuff with CGI sometimes where I'm like... Yeah, yeah, y'all don't have to do that. Like, your artist is already mad good. Like, I don't know. Whatever. It doesn't take me out. It takes me out a bit, but still, whatever. It's the tag on Titan. This could be stick figures right now. I really wouldn't care. The story's that good. Will they touch already? Like, oh, what are they waiting for? Is that how the ruffling's going to start when they touch? This is amazing. It's like a fully evolved Eren versus a more experienced Reiner right now.  Y'all got to stop. Y'all got to stop that. I'm not telling you. You don't need to do it.  I don't know who I want to win this fight. When they were fighting the first time, I wanted Eren to win. But now I'm like, I don't know, man. I kind of love Reiner. This dude is insane now. I forgot he had that. 2v1. Armin, where are you? Whenever they say that, that means it's the beginning of you. What? It's like there's no competition for Eren. Look at this. Imagine if he eats one of them. Look at this! This is pure battle music. My god, dude, the blood this season is even... Look at the animation, man.  Look at these soldiers.  God, it is brutal.  Y'all gotta look up. How is Eren gonna get out of this, man? It's him versus the world. You have no chance, buddy. Why do I feel like Eren's smiling inside his tiny... Oh my god!  The music is insane! Is that Onion Capone? I know it because he's the only black guy in the show. He's letting them out. My man.  Connie's voice actor. This dude's voice actor. Man, we praise voice actors here on this channel because without them, these shows are nothing. Let's face it. Nick, the animation's... No, no, no, no. The animation, yeah, amazing. Credit to the artist, but the voice actors make the show just as much. It's all part of that puzzle. Without one piece, it's not gonna be as great. I love how the colossal Titan is the least colossal person I've ever met. Y'all better not kill the only black guy in the show unless you wanna get canceled. Okay, Onion.  You better hurry up this speech. Don't y'all hear of the rumbles outside? Armin is the smartest, strongest character on the show other than Gabby. Here we go. This is the alliance I signed up for. My man, Onion. Connie over here just gave the voice actor the performance of his life just to get the guy on their team.  Yo, Mikasa says no. Y'all ain't helping him. The day she says no to Eren, that's a crazy day. That's character development right there. I don't know, man. You heard what Eren was saying. Like what Eren said, I've always hated you, Mikasa. I don't know, Armin. I don't think you've known Eren. Yeah, y'all, just get a cup of tea. It's just chill down here while the whole war is going on outside. It's all right. I feel like Eren's gonna pick up Paradise Island and throw it somewhere or carry it somewhere at this point. My ex used to like me doing that to Eren. Why is he yelling? Is he calling people? Is he calling C? Don't tell me the monkey's coming. Donkey Kong! Never answers, just keeps going. It keeps going and going. I don't understand. What are these writers taking? Is this drug illegal? Is it out there in the public? Or is it only in Japan? I have a feeling when I go to Japan humans won't be there. They won't be humans. I'm gonna get off the plane and I'm just gonna I'm gonna see Titans and Pandas walking the streets.  That's what I'm trying to say. I can't believe that it just keeps going on and on.  Hearing about the rumbling now is like the key. Like I've been hearing about the rumbling for the past six seasons already. Well where is it? It's about to happen. I just want them to touch. I want Zeke and Eren to touch already. Because it sounds like when they touch some shit's gonna happen. And I'm here for that. Anyways guys, let me know your thoughts down below what you thought of this episode. When it first aired. Did you like it? Did you hate it? If you hated it, I'm judging you. I'm honestly judging you. But that's gonna be it for today's video. I'm about to go on my flight. This could possibly be my last video and I'm fine with that with this episode. But quite frankly, God better show me the rest of Attack on Titan. Because if not, I'm punching at mo-