Can you hear me now? Can you hear me now? Can you hear me now? I think we're good now. Thank you. Sorry. Hey, one piece of news. This is a Facebook post I did earlier in the week. Once a month, department of labor, labor statistics does this thing they call a JOLTS report. It's a... Who's streaming? Yeah, I think you got to mute everybody. I went ahead and muted Linda for a second here. Okay. Now we're good. They call the job opening and labor turnover summary. Basically this report measures the number of job openings in the United States and they've been doing it since 2000 and they set a record the other day with 9,300,000 job openings and they break it down by various industries like retail trade has almost 400,000 leisure and hospitality as like 1.6 million. Other services are about 500,000. These percentages over here are the percentages of all jobs both the open jobs divided by all jobs and some of these over here in this column here. Department of Labor, he's not sharing it. Oh, can you see this? They can see it on stream yard. I see the benefits of not being on Zoom. I'll get this right. I swear to God, I'll figure this out. Okay, how about this? No, you can see it too. Okay, so 9.3 million for the entire country. I think you've got two things going on. You've got your Facebook going on Linda and you've got... You've got to close down your Facebook probably. This is going to be choppy. We're learning. Linda, check it out. See if you can get out of the stream yard version.  See if that helps. You can see how it's broken down by retail trades. Got almost 1,000,000 openings, leisure and hospitality. It's got like 1.5 million. Other services would be in there. It's like almost 400,000. These are the percentages of the open jobs divided by open plus filled jobs. Some of these, like hospitality and leisure, over 10%. Other services, like 6.5%. This is the highest it's ever been over the 20-some odd years that they've been measuring it. The numbers keep getting bigger and bigger month after month and more job openings, more job openings. That's why one of the reasons... I mean, these numbers kind of reflect what we already know. It's hard to hire people right now. It's a challenge. It doesn't make sense to me, Tom. If there are all of these... And they don't have to work two jobs anymore. Or maybe they don't need to sell a car and you want to become family. It's not just an employment. We want to blame that. When that goes away I don't think it's going to be like... Waterfall is going to be on and we're going to have all these employees coming through our door. It's going to help. I think work is changing. This is way off topic for today. My brother in law used to bring up guys on visas for nine month work visas. I'm not ready to start a business doing that. If that program ever comes back, it's just not like it used to be. They don't get out as many visas as they used to. But that may well be the answer to figure out programs like that. That doesn't solve things today. But it might help in the future. We've known this was coming though, right? All the baby boomers retiring from an HR perspective, we knew that they were going to exit. I bet that's part of it too, Matt. I agree with your statement. That's not just unemployment. I guess I didn't think out a bigger picture that people maybe just don't want to go back to work or they don't have to, like you said. Getting your points valid. We're talking about unemployment and how that affects our business and not being able to hire as well as we like. That goes to a couple of things that you've done really well during this. You've really pivoted to earn money per customer and generate more revenue per hour per employee. That's one thing. What are some other things you pivoted to with this tighter labor market? What are you doing that's marketing related to shift your perspective on this? I think those are the two major things. The demand is so high that we can raise our prices. Laura is my salesperson. She's on here so I'll have her pipe in with anything because she talks mostly to the customers. It's creeping that number up and not taking on so we all understand that the move in, move out and the one time things are very taxing on a cleaner. If we can eliminate that and keep our cleaners happy by not giving them such hard work then they tend to stay a little bit longer. In addition to that, one of the things, two things that have actually been working really well from a marketing standpoint is the email marketing every single time I send out an email I get new clients and one email cost you, I mean you guys all do email marketing, it's next to nothing right? Your return is over 4,000% and if you can get one client to sign up and your attrition rate on clients is, I don't know, you keep them for years, I mean you've made a ton of money off that client. So between email marketing and then I do, I'm in love with Google LSA. If you guys are not using it or don't know what it is I'm happy to spend some time talking about that today too. I don't know what that is. Yeah what is that? Okay alright so Google LSA, so you know how Google does their local service ads? Or I'm sorry, you know how Google does their paid ads right? Yeah right. So can I share my screen for a moment here? Sure. I'll kind of show you what it looks like. So I have a company that I've referred a lot of my coaching clients to that I'm happy to send, send a, I'll put it in the chat later but if I were to do a search, let me just go do an incognito. I'm going to go look for made service Rochester, New York. So these right here at the top, can you guys all see my screen? Yep. Right. So this is Google LSA. So then you got all the ads that popped down below, right? And then this is going to rotate based on how much you're paying for lead, your reviews and Google is even doing phone recording so they hear how you're speaking to the people on the phone because they record the call, right?  Because if you are, they're going to keep you at the top of the list. Now in my area, I don't have a lot of competition. So you're ready for this? I paid $15 a lead. $15. So one client gets you what's your average rate free grand a year? You're paying nothing. So give me another city to look and I'll go see what you got. Where are you at? St. Louis? St. Louis. Yeah, I'm using these. But they're, they're high. Yeah, we should be, we should be on the top three of this. But yes, I agree. This, this Google local local services stuff is, I mean, honestly, it's, it's such a leveler of the playing field because like someone like my company can be really good at SEO and like that takes a lot of game to be like we use the word game up. It takes less skill to like to really rank for a couple of times. But man, you can you can rank for local service ads right away. So companies aren't doing this and they're, and they're providing a good service and they're getting reviews. They're leaving money on the table. I'm glad you brought that up because I think a lot of companies do forget about this because they think it's so hard to win at Google and Google level the playing field last year or two years ago when they had 2018 and they made these for all the new categories and made it more available. Yeah, I think we should all be, we should all be spending money now. I don't get it for $15 or $15.  Well, it's probably 40, but yeah, I mean, it's still worth it. It's totally worth it.  Here's all my lead information. I mean, these guys really should be paying me to talk about their service because everyone I talk to, I tell them it's like craziness. But yeah, so we do that and then we do the email marketing. Do you want to dive into that a little bit? Sure. I do want to talk one thing though like this. I know you talked about it before, but you do this, we talked about it on our call today. I think it's a really good thing to talk about. You actually have a step up in your clean that gets you $30 more for cleaning. Yeah. With really all their just agreeing into it is some add-on services, but you tack it on to their bill every single time and then allow them to choose what they want. I think we should revisit that a little bit. I know you talked about it in the past, but I think your tickets is, oh, you've already got it in your slide. Go through your slide. Yeah. And you know what? I got it in here, but I think Laura, if you can pipe in Laura is the one that sells it all day long and she can tell you what she does, but while she's jumping out and I can kind of give you some background, so basically we were getting people asking us, can you do an organization? Can you do the laundry? Can you take care of the dishes for us? So I said, you know what? You're really increasing your top line revenue and profit margins by serving them better, by asking them what their needs are. It's not just salesy. It sounds like you're really doing this from a place where you're giving them the best service possible. So that's really a good tip from everyone that was listening to Laura is that she was describing is that service based selling. So I just wanted to fill that in. So Laura, I'm sorry, go ahead and continue. Yeah, so it's basically that. It's what I always tell Tina that I never enjoyed sales, but I love helping people. So really for me, really getting to know what they need and what's going to make them feel better and give them peace of mind. That's what we do. And then in the end, when people do sign up for the premium or the VIP services, they just end up wanting more. So they sign up for the premium, which is an additional $25, $30. And then they say, but can you do this? And can you do this?  So that just makes it gives it more value. So they do feel special too, because they're not paying full price for the bigger services. So interior window washing or interior appliance washing, et cetera. Yeah, that's awesome. So Tina, if you want to go back to the top of your slide that I've been kind of talked to, you said you want to talk about email marketing because I think one of the big challenges is always balancing supply demand. I mean, I don't think tomorrow we're going to wake up and find that we have the five extra employees that we wish we all had, right? That's not going to happen, but it's starting to happen. I'm starting to see some improvement in that in my business. Anybody else kind of starting to see some light of the tunnel on that? We've added two additional employees last month. Am I the only one that making some progress? We're doing better, but we... From my perspective it is, it's a full time thing for me. And initially it was much more full time than it is right now. Now I'm looking at the resumes that are coming in probably once a week, but I'm constantly recruiting. So always be recruiting, right? But we've added on, I added on three, four, so five now in the past I don't even know since the last time we talked about the hiring and stuff. But my situation is different, right? Minor independent contractor so I can pay them a different rate. I don't know how it would be if I had employees. We've been building our staff here over the last several weeks, but that was after doing a significant salary increase. So I don't know if that was a shift in the market or I think it probably has more to do with the shift in terms of how we're addressing the problem. Cool. So you've seen that the wage increase did really address some of that, you feel like, and attract more people. That's exciting. And I feel like when we talked about that, I know that that was a big shift. And so what did you do about your revenue to keep things in line? Did you go through and raise prices? Oh yeah, we've been doing some pretty aggressive rate increases both on incumbent clients as well as quoting new jobs. I've got some rather significant, I guess you would call resummercial accounts that the rates are kind of locked in with contracts, but we've had some meetings and we're making some modifications to scope of work and bill rates as well to bring it in line. So even with contracts, we're going back and making modifications. That's great. Yeah, that is super cool. We hear Tom, because I'm still hearing from people that they can't raise rates, they're still afraid, et cetera, but you're able to make changes to contracts. That really needs to give people that extra bit of, come on y'all, you can do it. We can do it.  Oh yeah, yeah. Because we stopped. I mean, I get yelled at by Laura because I will book a one-time job because I feel so bad and she's like, what are you doing? Sorry, you know, but we, I mean, we really can't, but we keep cranking up that price. Matt just gave me some information today and I talked to Laura about it and I think we're going to do the same thing.  We just can't do it, you know. I'm not too sure, but we talked about it. So we did a little bit of one-on-one today and really went over like some strategies that I've put into place and really the main thing is that you have a base rate that's like your weekly, maybe that's $50, $60 per week, $70 per month. So you're really tearing it up, encouraging people to spend their money towards the services you want. And then we're at $75 plus per hour for one-time work if we can fill it. That's one thing we talked about. The other thing we talked about was enforcing skip rates, skip charges to discourage people from, you know, skipping cleaning and expecting the same level of service the next time because you're going to have basically more time that's going to go into that clean. So my friend Warren, who probably doesn't watch the show, really pushed me on this and he's doing $50 skip rates. I can't imagine Warren watching this but if he is, Warren thank you, you encourage me to do a bigger skip rate and then obviously same day cancellation fees at full price or at least your minimum price. So for us about $150 is what you'll view cancel on us with less than 24-hour notice we consider that basically we need to recoup the full fee. So I hated doing fees and we've lost some customers because of it but again just filling them with customers that are paying more and spending more. So I think that's worth taking note of is that you have a little bit more power than you've had in the past. You know, don't go crazy with it because it's always about balance but this is a great opportunity to correct some of those things. So I guess it's probably a good time to let you do your slide show and then talk about the email marketing so we stay on track though. Yeah, no I love it though, it's good info. So we talked about Google LSA networking so we do B&I if you guys are familiar with that business networking international and then my next source of revenue is the email marketing. So I would say, you know, Google LSA and email marketing are probably always going to be tied. Actually I'll three of these, like they all generate most 99% of my business besides word of mouth. So I'll dive a little bit into the email marketing and you know there was a time when people would say that email marketing is dead and I would say that's wrong, it's incorrect. People look at their emails all day long and even if it's going into your general one, if you get a headline like a really good headline that's going to work to catch somebody's like you got to stop them from scrolling, right? We're going to stop them in the tracks. The same thing with social media is that if you get a really good headline you can get people to open up your email and they want to care from you, right? So think about the last time you went to book some type of service and you ran out of time or whatever and you're like oh man I need to call that person and then all of a sudden they call you and you're like thank you for calling me because you know we get busy we forget but we still want to have that service or you know something happen. So this information came from HubSpot by the way so I didn't make it up but marketers say that emails are biggest source of return on investment. So we talked earlier about like what is the cost to send out an email versus your actual return on investment and it's huge. I mean if I could tell you that for every dollar you're going to get $44 back into your bucket, I mean why would you say no? I mean you know you can't get that on any stock, you can't get that in any you know flipping of a house or whatever so I mean it's a huge return on investment and for me email marketing is easy because I've been doing it for so long but one of the things that I found is a challenge for people is they don't know what to tell their clients right? And I would say that the biggest thing is why do you do it? Because it's all about brand awareness right?  You can also build programs to do lead nurturing right? So I've had lots of people Laura said this to me the other day I said okay close this estimate because they went with somebody who's cheaper. She's like they'll be back. I'm like I know in three more months they're going to get mad with their other company and I want my email to be in front of them where I can say see I told you I have a question one of the things that you said earlier was that you have to get them to stop scrolling and you have a really catchy headline. What do you mean? What's a catchy headline? Yeah so here's a really catchy headline that segues right into my next one. I know this is kind of small so I apologize but like here's one I put a headline that says why most cleaning companies suck well would you stop? You would be like whoa I gotta go and see what this is all about right? And then another one that got a good opening rate was are you making this the steak? And they're like well what mistake am I making? So you're making them question themselves and you can do like a really good headline and then a sub headline right? So my sub headline to this might be something like are you making this mistake? My sub headline might be I was too until I realized this trick right? So then it kind of peaks their curiosity to say oh I need to open this email and find out what it's all about and what this email this are you making this mistake is all about is hard with floor cleaning. So that's what that email is about it tells them how to take care of their hardwood floors and not damage them. Okay good. Yeah and so I just I wanted to put on here like what different open rates are and if people aren't doing emails it's probably not going to mean anything too it's going to be foreign but if you are doing emails then these numbers these open rates to blow my own horn is amazing. On average our industry average is 10% I don't know if you can see that or 2% I apologize right here is the industry average and I'm getting 22 to 17% open rates and then they convert right you get a 10% click through 6% click through again industry average is 4% that's what you want when you're doing your email marketing. And one thing I always say about email marketing too is that if you're new to it you don't expect that the first time it's going to work it's like anything that you're doing new right it should work especially if they were shopping already for house cleaning service and that's how you got their name but if it's not working it's just about building that brand awareness and then that's all I had on the marketing on the email we do offer email marketing done for you email marketing services you get two emails a month with the sign in the pre-header it's 147 a month and you do a 12 month subscription. So if you have if you want to do emails but you're not very good at writing because writing is what takes the longest time and if you're not on the list do they have to I mean how big of a name do people or how big of a list do people need to have to make that worth their wild money if they only have 100 people on their email list does it make sense for them to be doing this I mean if we go back to the math of the return on investment 4400 you know percent return on investment I mean really all they need is one client out of that 100 to sign up for biweekly service and they've had this service paid for for the next you know 20 years really I'll speak to that as well I mean we don't have a huge list it makes central like for our email list it's not you know crazy big and generally I sent out an email last week about paid for performance and it brought in four demos and one of them closed and you know obviously that's a big you know pretty big sale right you know so I agree I think email you have to even if your list is small you have to be sending them relevant information about your business and keep and keep after because you do you do have the opportunity to catch them at the right moment when they're feeling the right amount of pain about a problem that they were already looking for right so you're just you just have to kind of vary up the headlines try and find the pain points that make sense like you know problem that we solve and made central is pay for performance that is you know that is something you do well in your business with your solos you pay them well you know your rates make sense and allow that to happen so I think it's just the right message the right time then feeling the right amount of pain and it just got to be consistent so you don't have to have a huge list because I think that that's that's borne out that a bigger list making more money obviously the bigger the list you know the more dollars in the more dollars out right so you know keep at it over you know if you're getting 20 leads a month over a couple years you've got a thousand person list eventually you know so yeah and and do you so it looks like you recommend that they send out two emails a month you know is that like a certain day of the week is what do you do that yeah so um two-year point like I've done a ton of research on like the impact that email marketing has in different industries right so in our industry in the service industry people really don't want to be bombarded right we're me particular in my business I don't like to do any like coupons or discounts or sales so that's not what I'm sending out what I'm sending out is like an educational piece and then I'm sending out something that tells them about what's going on in our business or you know something in the neighborhood whatever usually it's some type of educational piece that says hey how to get rid of mold or you know do you think it's too costly to have a cleaning service this is why you know I can show you why it's affordable so I typically always use some type of education piece but I have found that more than twice a month just doesn't work in the service industry we're not giving out coupons right so we're not going to be looking for that 20% or whatever and typically Tuesdays and Thursdays are the best days and do you have a preference for like email program on MailChimp Gmail anything yeah so what I'm used to is I'm used to constant contact and active campaign so active campaign is much more robust right you may not need all the bells and whistles for that constant contact you can plug and play these emails easily right you have to do a little customization to your template but once you get a template set up you can just paste this information over and over again and I think what's really important is making sure you have like a good call to action right so you can't just send the email and be like it's gotta be like hey check out our new client portal for our clients or you know we make working with us easy text us or send an email to get contact with us so you brought up two different call to actions right there one with email us and one with text us which one do you tend to get more response to hmm I don't know the answer to that you know like yeah I mean I would say that we equally get text messaging and emails at an equal level people are much more into text messaging now right so like with main central we force our clients to go into main central and text us through there but I mean I guess I don't have a clear answer on that but I would say they're equal you know isn't the thinking that more and more of it's moving to texting that texting is more popular now than it used to be yeah I think texting is more popular but I'm not going to take away from the fact that emails still work right emails are still people still look at them people have been trying to kill email for a long time but it's still a viable marketing channel you're still getting business and even text messaging I mean I was talking to Matt earlier and I'm like I don't know I've got like 35 unanswered text messages so even text messages are getting to the point of the email marketing right so emails how many emails are on your email I mean probably 40 some thousand I can imagine so that's exactly the point of like making sure your email has a headline or whatever you're doing for marketing your social media has a headline that stops them from scrolling your headline forget it they're just going to keep going like hey get your $50 off most likely I don't want to I don't want to buy a customer but if that's what you're doing and somebody brings the phone then that's a good tactic but you know marketers do kill everything though and so if you're going to use text for marketing you have to be like it has to be like engaging it's got to be different than an email almost like a question like hey this is Matt from Better Life Mades are you you know are you still starting to keep it with the house we've got a great program going on right now if you still need help it's got to be like it's got to be looking for a response that's a whole other topic but I've seen some really good some good information on creating responses text programs that actually get people to reply engage with it even if you're using like a computer like AI or automation to do the text there's ways to kind of make it feel and act as if it was a person sending it and that's important but as far as the email goes I would say yeah I mean that's why I still I gate so a lot of people do online booking without a gate they just take them to the online booking page and I still gate it I want to get their main email address and phone number before I take them to my online booking page because I do want to be able to long-term market to them and even when they're a customer just think about this your reminder emails are marketing efforts too like you can put specials in your marketing email so that's the point of like how Tina makes a lot of extra money per customer with like her programs every time you send them a reminder you could be like hey would you we've got a special on this going on on doing baseboards this month or some other activity that can increase your ticket per customer right now because you're already driving to their house it doesn't take a ton more time to do it a lot of that overhead is baked in so it makes sense to get more services while you're at their houses within reason you can't overwork people if you just stop but higher tickets are good and I think you can bake this into every piece of communication with your current customers and you know to your point Matt you know with the email marketing I think the other thing that it does is like literally I was at soft surrounding shopping and this lady's like wait Tina Tina service like I get your emails I have no idea who this lady is right she signed up someplace that I pretended like I knew her was like oh it's so nice to see you but I have no idea who she was but she she knew me by the email and then I had a client who I think she signed up last year maybe the year before she's been on the email for eight years and she called up and she said okay my other person retired I'm ready now can you please you know come and service our house so eight years I mean you may not get in today or tomorrow but at some point you keep doing it you know they like it that's good it's true I remember you I had one guy I sent out an email he was actually he did a video testimonial so he was a monthly client he canceled because we really socked it as cleaning and then I sent out an email that was titled Baca it's just not it's not just for drinking and he opened it up and he was like wow I didn't know you could do that with Baca right like I don't know I could get the cheap stuff but he ended up coming back he signed up for bi-weekly service and he gave me a video testimonial and a google review all from that one email on Baca Rich Baker Laura just so you know is it crazy you think Rich is watching us today I don't know hey Rich I mean he canceled service you know he was not happy and then he came back because he was like your email did it for me I was like wow okay thanks yeah now that's a very interesting thing to think a little bit more about because he said he left because service wasn't good but he came back about something that didn't have anything to do with service so how long until he's not happy with the service again and do you have to keep peppering him with how to clean with champagne and how to clean with Cristal I don't know I don't know I let Laura talk to him when they drive me insane anymore but no I don't know I mean he's been back on for you know a year just over a year now I believe and I don't know I mean video testimonials are a little bit of work so to take time out of his day to do that I thought was like wow this is great I mean he went from not happy canceled and coming back spending more money being a biweekly client and doing a video testimony you're right those are those are a little bit of work exactly we have about 10 minutes left we want to open up questions to the people that joined us today so do some live coaching with people that have joined us now is that sort of a plan that is the plan I mean we've got Linda here how are you today Linda thank you this is a different experience than watching it on Facebook isn't it and then I miss my window of opportunities Linda where are you from where's your business Midlothian Virginia couple of main central users from Richmond you're not on the platforms I grew up in Fredericksburg so I'm familiar with the area how is your balance of marketing and clients going right now well to be very frank I am not I'm not really doing any active marketing other than clients requiring me and then in my community Facebook page is very active so I'm getting a good number of calls just sitting here and I'm kind of in a comfortable spot for a moment catching my breath because I need to tackle getting new hires before I can really take on a whole bunch of new clients I am getting a lot of one-time cleans because the market here for real estate is through the roof people are buying and selling right and left and I use these one-time cleans to fill in any blanks and I am turning some to the clients it's not a high rate but I think you're 2 out of 5 is not too bad no that's great that's awesome you're turning those one-times into recurring clients first of all do you guys want to hear it and Laura do you want to share how you do that they call for monthly or one time and I'm like no sorry I want to hang up the phone but she converts them into recurring service I'm like how'd you do that can you hear me yes we get a lot of the one-times I get a lot of clients that just really don't know what they want they just know that they need help so the more you hear them the more you know if they will actually be a potential recurring client I try to tell them what our objective is as a cleaning company and it's first of all to get their home in the best conditions possible with that deep cleaning but then I tell them a little bit about the maintenance part it could be a month it can be 3 months or more until they need another deep cleaning and that's where you don't want to get back to that initial pain point why you're calling us you really want to get your home in the best conditions possible and maintain it and normally they don't have the time to do so I wouldn't be able to say like a specific script on how I would do that but it's just basically letting them know why they would need the maintenance we're currently not doing any offers or promotions and they still sign up for the recurring just because they understand that they don't want to be back at that initial point again and how convenient it is and I sometimes say that for example you're getting your initial deep cleaning and you would get a discount as an existing made for time client so you would get a lower price for your recurring service we're very flexible I tell them about how our customer service works what benefits they would get from our company how we work as a company which is very different from our competitors in the area and that's really how I engage them to make a relationship with us I tell them what to expect or what they can expect from us when you say that you operate very differently than the other cleaning companies in your area what do you mean by that normally our clients come and ask us for an hourly rate and we don't work on an hourly rate we work depending on the square footage or the areas are just what they need specifically and I tell them that really affect the quality and the time that the cleaners take so a lot of these clients are coming from other companies and they say there's no detail there's no quality I call this company and they or they either don't show up so they have a lot of issues with the back end part where they can't get anyone to take their call or help them and also it's because of the way that we quote the jobs so it's by the job it's by square footage we're very flexible and the cleaners are also not getting paid on an hourly rate so that also makes it different and a lot of our clients love that so they always ask for our background how long we've been in the industry how we work with our cleaners so it's more information regarding the way that we work on the back end I'll piggyback on that too Liz. We try to be as transparent as possible with our clients because we're pretty selective on who we add on as clients too. I'm not afraid to say no to a client that's not pleasant but we try to be very transparent because what we're owning this business was to be able to provide great paying jobs to cleaners who need flexibility in their schedules and don't have to be afraid of losing their job because they have to take their child to the doctor so we offer, if you want to work three days a week it's not ideal for us but we will do it or if you want to take a half a day or whatever they can make their own schedule there's some parameters around it but we always try to tell our clients listen this is how we are working with our cleaners and this is why in my experience and in our area in Rochester you know why we have longevity of cleaners and clients is because we treat them very well, we pay them very well but we also are not, we're looking for clients who are committed to cleaning. We're not looking for one and then skip and then I'm going out of town and I'll be back I'll do three weeks, no I'm not your company you have to go find something else because my cleaners are very used to this routine. So we're very transparent with them at least from my perspective I feel like we're transparent I don't think a lot of cleaning companies in our area do that, I think they just kind of go here's your price this is what you're going to get but I want to make sure that we got good clients too because their their problem becomes my problem and I don't want it to become my problem I'm so sure right and actually maybe some probably Laura's problem I'm like Laura you call because I can't do it I'll fire him. And really how good of a job are you doing at training and enjoyable work today for your people if you're taking on the clients that are as you put it not pleasant. Right. So I think that's a good priority for you guys when you're doing your sales. Yeah. Yeah. We are sneaking up on the top of the hour I want to share what we're going to be doing next week and how all of this works. Go off there Tina if people want to talk with you more about the two emails a month should they hit you up I don't see that info here. Let me see where did I put it I think it's on the first page. There it is. There we go. We'll drop that into your email. Okay. Thanks Tom. Yeah. You can always go to the website and stop to make for time. But yeah I mean the email marketing works so I have 14 years. Yeah exactly. Yeah. Yeah. Awesome. Do you want me to stop the share now? That's okay. It gives us something to look at while I try to find it. Schedule for next week. We're going to get this eventually. I'm going to take over the share for one second here. I'm going to bring up Made Central Academy for us real quick. Hey Matt I got it here dude. Okay. I got it here. You got it. It's just go to thebasecentral.com. There's a link here that says Academy. Tom you're not sharing. Yeah I am actually. I'm just not sharing with you guys. You're important too Tom. Okay hold on. I don't know where Kristie is. Kristie is Kristie in Zoom? I don't know where she jumped off maybe. I don't see her on here anymore. Okay I completely lost the toll bar now. Wait a minute. Tom I have to tell you it's pretty fun for me to see you at an Oscar.  You drive. So you can talk about it but I've got it up for you. No you're good. Go ahead man. So we're creating Made Central Academy. There's going to be a lot of great resources here. So first off what we want you to look at is you can go and add all of the smart business moves to your calendar. So next week we have, I don't know who Monday is. I haven't put it on yet. Ladies and gentlemen. Paul Salah for Monday. So we have Paul on Monday and then Sean from Nice Job. You are not going to want to miss either one of those. But I'm really excited. I'm a big fan of Nice Job. So I'm not going to get into that too much today but this is going to be an incredible week coming up. Great shows. You can subscribe to the calendar and when you do that you'll actually get reminders of all the events and it'll give you a link to join us live so you can get live coaching. Sean or Paul next week can really maybe deep dive into some issues you're having. So you really want to be on those shows for those. So there's going to be giveaways for most of the shows that are available to the live guests. Also you can join in our Facebook community just to kind of get tuned in to what's going on. And last but not least this is coming up here pretty soon. We're going to create a document library for a few. If there's a document from the show or something that's industry specific from some of our coaching there's going to be a great library of resources for you and your business to help you really make the most of these topics and leverage this knowledge in one unified place. So that's coming here soon and that will be available to everyone that signs up for Made Central Academy. All you have to do is give us an email to join Made Central Academy. It's that easy. Okay guys we are at the top of the hour. Tina, Laura, thank you. Linda thanks for joining us. Thank you Laura. Thank you everyone. See you tomorrow. Okay, take care guys.


Welcome to the NTN Nightly. I'm Nisha Charles. This edition stops stories. Development plans for St. Lucia have taken shape with the National Integration, Planning and Programme Unit. Work on the second phase of the John Compton Dam rehabilitation project to begin in June. The Caribbean Network of Francophonie Institutions discussed matters of sustainability, all that plus the latest in youth development, sports and the NTN Nouvelle en Quaiol. Government development plans for St. Lucia have taken shape with the National Integrated Planning and Programme Unit, NIPP. The NIPP, established in September of 2018, is a newly formed unit within the Department of Finance. The unit's key mandate is to establish new evidence-based national infrastructure planning and program paradigm across all relevant government agencies. The unit was officially launched Thursday 25th April. Here's Anise Antoine. The unit is also responsible for defining the overarching vision, strategy and roadmap for the development of the national infrastructure agenda by assessing the current and future infrastructural needs of agencies and the overall public service and ensuring that financial and capital resources align with national priorities. According to the Honourable Prime Minister Alan Shastney, the launching of the NIPP unit is a milestone for his administration. Upon assuming office in 2016, an area which needed urgent attention was that of infrastructural development. And so what happened was that we went through two budget processes in which we clearly realized that we had a problem. And the problem was that the capacity to determine where we were going. So, even within the Ministry of Education, where was the growth of the population going? Where were the new schools going to be required? New roads in terms of planning? And we saw a huge problem in the Ministry of Physical Planning, in that the Ministry of Physical Planning was undertaking two activities. One is a longer-term planning and policy process, and then the DCA, which is a regulatory side of it. And they were trying to do it coexisting in the same space. The NIPP unit's Director, Howard Wells, says the unit must undertake key activities, including the collection and categorizing of all existing infrastructure data within one central database to define the overarching vision. Another major activity to be undertaken by the NIPP is the review of St. Lucia's National Vision Plan, which was approved in 2008. The vision plan outlined bold new ideas that would have transformed many sectors of St. Lucia, including the total redevelopment of the city of Castries. However, since the approval of the plan, a lot has changed. For instance, there is now increased emphasis on climate change and its impacts on small island developing states like St. Lucia. We've also witnessed the energy revolution and a push towards greater use of renewable energy. A new urban planning paradigm now exists, where greater emphasis is placed on people and the environment. Providing support to the National Integrated Planning and Programme Unit will be the United Nations Officer for Project Services, UNOPs, as well as the University of Oxford. Though our collaboration with the Infrastructure Transitions Research Consortium led by Oxford University, UNOPs will support the NIPP unit in the development of cutting-edge innovative and well-integrated planning tools and modeling techniques that will support evidence-based policy decision-making, taking into account long-term demands on infrastructure, as well as climate-risk vulnerability of existing infrastructure assets. This information will not only ensure that infrastructure investments are correctly prioritized, sequenced and managed, but will enable the attraction of external investments through the development of robust, evidence-supported business cases. Therefore, as a consequence of these new tools, St. Lucia is leading a dramatic change in public policy design based on technical evidence and sound methodologies. The NIPP unit will not replace any existing structure or agency within the government of St. Lucia. Instead, the unit is mandated to network with all departments to provide strong evidence-based assessments necessary for the justification and alignment of infrastructure plans and strategies to the country's national infrastructure priorities. Meantime, moves are afoot to reinvigorate the city of Castries. Consultation with stakeholders under the Castries Vision 2030 strategy have concluded. The initial goal of the Castries Vision 2030 was to review the 2008 National Vision Plan for Castries District in a collaborative effort chaired by the government of St. Lucia through the National Integrated Planning and Programme Unit NIP. The United Nations Office for Project Services, UNOPS, was support from the Office of the Mayor of Castries. Initial consultations for the Castries Vision 2030 began in 2018 and on Thursday, April 25th, the official Castries Vision 2030 report was handed over by the UNOPS Multicountry Manager to Prime Minister Alan Shastney. From the inception of this project, it was agreed to review the National Vision Plan of 2008 through the lens of a new body of science with regard to urban development and planning, expressed by the SDGs, in particular SDG No. 11, the new urban agenda and the international guidelines on urban and territorial planning. Blending all these guidelines into one clear statement for Castries resulted in a theme, making St. Lucia's capital a vibrant, resilient and smart heritage city for its residents and visitors. In summary, the Castries Vision 2030 report is structured in seven chapters for public outreach in an easy-to-read document. Among the key highlights are 10 transformational projects out of a pre-selection of nearly 100 proposed interventions. A key component of the city regional vision and desired spatial structure is the road infrastructure. The vision proposed to establish a new road hierarchy with highways outside of the city region, urban avenues inside the city region, and a north-south link corridor to bypass Castries City region. A network of parking rides is proposed at Shock, Kuldisak, as well as around the inner city. The inner city and adjacent parts of the core city should be declared low-emission zones with strict parking regulations. A complementary key component in the sustainable redevelopment of Castries City region is the establishment of a new public transport system that will include a combination of large, medium-sized and minibuses, as well as local ferries and water taxis to maximise the use of uncontested waters in and around Castries. Aerobase development for Castries prioritises seven focus areas. Despite this focus, it needs to be stressed that all areas matter in the implementation of the Castries Vision 2030. The downtown Castries focus area comprises several proposed strategic interventions, aimed at creating a liveable and walkable by brandowntown, with day and nightlife culture and wayfinding. Interventions include creating bus terminuses, parking ride facilities at strategic locations, redeveloping the central market area, creating a central green and car-free esplanade with organised vending. But in order for the Castries Vision 2030 to materialise, a roadmap for implementation must be adopted and adhered to, which include national and local leadership, evidence-based planning and monitoring and planning system review and reform. Once endorsed by Cabinet, the Castries Vision 2013 would override the 2008 National Vision Plan for Castries. Work on the second phase of the John Compton Dam rehabilitation project, which involves the dredging of the reservoir and transport of sediment, is set to begin in June 2019. The announcement was made by Wasco's representatives, as well as the contractor who met recently with residents of Tetsime Millet, Vanad, Jackmell and Envirens during a townhouse-style meeting. Project manager for the John Compton Dam rehabilitation project, Phase 2, David Ferrajo of Vinci Construction Maritime Affluvial, disclosed that the suction dredge which will be used to distill the John Compton Dam is already en route to St Lucia from Europe and is expected to arrive at podcast trees by April 30th 2019. Once the equipment arrives on island, a total of 14 trailer trucks will be used over a 5-day period to transport the heavy dredging equipment from podcast trees to the John Compton Dam. Assembling of the marine equipment will then take place. Specialized experts including three divers have been contracted to conduct the underwater works. The crew will be responsible for the removal of woody debris from the reservoir among other responsibilities. Permanent onshore pipelines will also be laid from the reservoir to the sediment disposal area in preparation for the suction dredging. Meanwhile, head of the project management unit of Wasco, Gordon Wike, presented a status report on Phase 1 of the project, construction of the sediment disposal area. The works are being undertaken by Megacontracting Inc., a local construction company. Phase 1 began in May 2018 but the works have been hindered due to the heavy rains specifically during the last quarter of 2018. Once completed, the SDA will be used to dispose of the sediment from the reservoir when the dredging phase begins in June. Therefore, preparations are well advanced for the commencement of Phase 2 of the project. Hence, Wasco is requesting the co-operation of all residents and commuters in the area to ensure that the traffic management plan is implemented to cause minimum inconvenience. From the Government Information Service, I am Anisa Antoine reporting. And this is the NTN Nightly. Ryan O'Brien is up next. The problem starts with finding a suitable spot. It extends to double parking. Offloading zones are ignored, thus inconveniencing commercial activity. Handicapped spots are occupied by drivers who use the quick errand excuse. And of course, there's the constant fear of parking tickets. In an effort to curb these and other parking-related issues, the Castery City Council will be implementing short-term paid parking. $3 an hour can save you $500 in parking tickets. Short-term paid parking, coming soon. Welcome back. We join Ryan O'Brien for the latest happenings in youth development and sports. Welcome to your update focusing on youth development and sports on the NTN Nightly News. I'm Ryan O'Brien. An important aspect of the staging of the National Youth Awards is to give young citizens the opportunity to have their contributions to the development of the society highlighted in a very meaningful way. That's the view of the Director of Youth, Mary Wilfred. Miss Wilfred made the observation during a press briefing ahead of the National Youth Awards due to be held on Saturday evening. And one of the things about the youth awards is to actually pluck out young people who are doing great things in the community, but they are unknown. We don't know them. It's been brought to the surface during youth awards. So we see young people engage in small businesses having an impact on the community. We see young people taking their own resources to do things in their community as well. We see students involving their council and doing good things at school, teacher appreciation day, doing things for their school, cleaning up their school and trying to give their school a good image. Miss Wilfred, sing along the nominees, vying for the prestigious Youth of the Year Award. We have Kithleen Karoo, Anita Felix, Krishna St. Bryce, Junior Dillies, and Sue Ann Shalry. These are our shortlisted nominees for Youth of the Year 2018. Youth Awards will be held Saturday, April 27th, 2019 at the Financial Administrative Centre starting at 7pm. Minister responsible for youth development and sports, the Honourable Edmund Estefan, says the Government of St. Lucia intends to tap into the limitless talent of St. Lucia youth and to be proactive in providing them with the opportunities needed to realise the potential. Minister Estefan expressed these views during his contribution to the debate in Parliament on the Appropriations Bill 2019-2020. It is through this allocation, or these allocations, of providing vital resources, focus commitment, support, and by creating and providing new opportunities that many of the economic and social challenges which hinder the ability of our youth to contribute to our economic growth and development can be tackled in a sustainable way. New Development and Sports Minister said the approach will be a focus on interventions that will empower young people. We do so with the full intention to have them tapped into the new opportunities that we are creating as we pursue our national goal of inclusive growth. We recognise, Mr Speaker, that we are created equal in this world, but we do not have the very same talents and giftings. Physical education teachers in St. Lucia have been advised to remember that physical activity is essential regarding content and the medium through which it is delivered. The sentiment was expressed by the director and co-founder of the Caribbean Sports and Development Agency, Mark Munger, who was the guest speaker at a recently concluded physical education and sports conference held here. So the content of physical activity is important for us as PE teachers, that we have a responsibility to ensure that our students are engaged in physical activity just as content. Doesn't matter what, and that idea of daily, that recommended 60 minutes of whatever it is you agree on, of physical activity. But also physical activity as the medium, and we know that already, right? So I don't want to be preaching to the choir here, but the idea that this powerful medium of moving is the medium that we use to educate ourselves in about and through physical education. Mr Munger also cautioned that physical education teachers should not overlook the fundamentals of physical activity. So let's not divorce the fundamental motor skills that we do as prerequisite for sports skills. So when we do throwing and catching, we're not doing throwing and catching for throwing and catching's sake, it's linked to something else. It's linked to the sports that we use throwing and catching for, whether it's the javelin or the cricket ball or the net ball. And so we're developing those throwing and catching skills as fundamental skills, the running, jumping, hopping, skipping skills. Both in terms of developing, yes, their physical literacy, but also leading to providing them with the foundation for quality sport performance, meaningful quality sport experiences. This year's physical education and sports conference was the second of its kind. And that's a wrap on your segment, looking at youth development and sports for today. I'm Ryan O'Brien. Thanks Ryan. The annual meeting of the Caribbean Network of Francophonie Institutions was held this week at the Obeige Seraphine Hotel Conference Room. The meeting provided an opportunity for discussions on matters of mutual interest and cooperation. Chief among them was the use of available avenues by St. Louisians and other Francophonie nations for development at the national and personal level. Marcia Simforian is the Secretary General of the National Commission for UNESCO. The language barrier as it relates to the language of communication, which is French, hinders us in terms of being able to fully access, not just access funding and resources, but also engaging fully with the work of the organization. In terms of participating at the high level meetings and ensuring that we get the things that we require for our own development in St. Louisia. So it's one of the things that we're going to be looking at and discussing in terms of perhaps ensuring a more open organization that's a little more embracing of multi-linguistic, you know, the multi-linguistic realities of the member states, you know, and that perhaps you can consider being able to participate using our Creole, for example. It's a discussion that has to be had. St. Louisia is not the only member state affected Dominica as well as in a similar situation. The issue of language the Secretary General says is not unique to St. Louisia and warrants a holistic approach. Access to higher level education through French speaking institutions. Increasingly we've seen that that is a very possible thing, not just in the region, but beyond in Canada, for example, through the Francophonie Scholarship Program. So it is important that we encourage students to do the language, to learn the language, and to get certified in the language. The Ministry of Education has started a program, a pilot program, where they're encouraging students at a secondary school level to do their French certification, because it requires certification to be able to attend those French institutions. And the advantage being that those French institutions, the tuition fees are null or very minimal. So it's a plus for students to consider going to those institutions to pursue higher education. So the issue of certification is key, and we hope that the Ministry is going to continue with expanding the pilot project so that students can start to get certified even at the primary school level. And that was the Secretary General of the National Commission for UNESCO, Marcia Simforium. And stay with the NTIA Nightly. Up next, Primus Hutchinson is here with the NTIA Nouvelle Arquillon. Everyone is at risk for getting a foodborne illness. While most foodborne illness cases are mild and go unreported. Long-term health complications and even deaths can occur from a foodborne illness. Foodborne illnesses are caused by contamination of food at any stage of preparation. If you are a food handler involved in home-based food production, meat, fish, chicken or a big shop, as a food vendor, how you prepare food can put your customers at risk. Do you know the risks and how to avoid them? The St. Lucia Bureau of Standards can help you. For more information, contact the St. Lucia Bureau of Standards at 456-0546 or email SLBS at candw.lc or visit the website at www.slbs.org.lc. St. Lucia Bureau of Standards, making quality and standards our way of life. Welcome back. We join Primus Hutchinson for the NTIA Nouvelle Arquillon. Mr. Houtain Nicheur, Mr. Madame du Patement d'universes-censabilité pour information au gouvernement C'est leci, ça c'est GIS, ça c'est le pays television national, pays NTIA, qui a posé tout nouvel à l'accueil, posé tout Primus Hutchinson. Le gouvernement a appris un initiatives pour implouder un programme qui a gédé un quimeré façon pour développement fait un pays. De voyons ce monnaie, un sartre financiel, j'ai dit, les fans s'acquavent, plusieurs grecs éclatent gaux officiels. N'y hot cette lycie éclatent pays, tu pourras en somme épiper au ministre Honorable Alain Chassnay pour expliquer gaux initiatives à la diverse officier en affaire d'éveloppement, écrinace, adressé sur le monnaie, en permis de cet évoire post-latif, honte université Oxford, qui a assisté cette lycie, et puis programme cela. Premier ministre Honorable Alain Chassnay posé un pile-force à son raison villes castrues, avec pays à généralement, n'y briser, n'y en fait déjà une nouveau. Il fait référence pour cet établissement financier, quitte bâti depuis un mi-temps, c'est l'année 1940-là, pour t'aider les habitants pour un set-à-temps, seulement. Mais nous, l'année 2019, n'a qu'il n'y a pas existé toujours, Honorable Premier ministre l'a noté. Premier ministre Chassnay déclare qu'il est déjà arrivé pour payer à n'y en fichier à l'image-neuf, pour changer pour tout cet établissement, et quitte bâti villes-là, c'est pour faire l'éveillement plus acceptable, la place, tout à fait, business, transportation, avant de me plisier l'autre aspect de développement. A propos de cela, directeur pour au-dessus de cela, pour planer et développer programme nouveau de cela, pour castruer, en particulier M. Howard Wells, pour s'attendre à mes explications des programmes-là. Et donc, avant de me plisier les bâti villes-là, mais après le gouvernement, j'ai appris des marches pour contrôler cela. Mais le gouvernement, à présent, n'a pas besoin de cela pour faire un plan général, côté qu'il y a des gens qui veulent faire des projets à présent, qui n'ont pas besoin de cela, qui savent combien de projets cela fait, qui coûtent, qui s'investent, et puis, qui problème, avant de acheter un propriétaire, pour exemple, qui problème, il faut joindre avant d'investir cela à sa fête. M. Wells, on sait aussi, il y en a un c'est plus important de développement, en bas pour au-dessus de cela, c'est pour mettre des villes castrues en F. Comme M. Slady, à l'adresse-là, castrues, comme villes, n'ont pas besoin de problème. Castrues, from Rodney Bay, mais toujours, castrues n'ont pas besoin de problème. On ne peut pas quitter villes castrues, on ne peut pas quitter villes castrues et qu'on va vivre de l'autre côté. Cela a affecté la vie, ensuite. Castrues n'ont pas besoin de problème. On n'a pas besoin d'activités, on n'a pas besoin de choses à faire. Aque, on n'a pas besoin de d'objet, on sait tout d'abord qu'on a des problèmes. The action is to keep castrues and to live their lives. We have to work hard to take advantage of the economy. After the development of the government, we have to pay more attention to the economy. to increase the number of tourists who visit and the number of people who pass through the country. The government plans is to increase the number of tourists who visit and pass through the country, including 386,000 people in 2017 for 641,000 people in 2022. According to the Prime Minister, we are looking for a positive percentage. For the tourist government to provide a good call for the foreigners who visit the country in the reverse way, we are looking for a positive percentage in different ways to encourage people to spend their money in the country. This is a result of the number of tourists who visit and pass through the country. We are looking for a positive percentage in the tourist industry to provide a good call for the foreigners who visit and pass through the country. Among the new developments of the tourist sector, we are looking for a good call for the foreigners who visit and pass through the country. We are looking for a positive percentage in the tourist industry to provide a good call for the foreigners who visit and pass through the country. For the Prime Minister, we are looking for a positive percentage in the tourist industry to provide a good call for the foreigners who visit and pass through the country. plan, and embrace the previous projects like Bolvadla, Jadefle, Meyrepras for Mounmaché, Femilicastry, Pricofortab for Mounvisité, Nipotle, Yovle, Sunni, Peroues, Desafekouim. Plans developement, Nouveau Touristique Salar, and also embrace the previous common consulate, Exofuye, and Guverdement Cylon, Wermisla, Espoir, Sakai, Innecon Sector Touristique Salar, Mounmaché, Nipotle, Yovle, Sunni, Peroues, Desafekouim. Merci au pile primers, and here's a look at what's happening to us weather-wise. Skies are partly cloudy, becoming cloudy at times with widely-scattered showers. A trough system over the eastern Caribbean will continue to cause cloudiness and some scattered showers mainly over the central and southern islands during the next 24 hours. Tides for Castries Harbor was low at 2.56 pm and will be high again at 9.42 pm. The tide for V4 Bay was low at 4.23 pm and will be high again at 10.49 pm. The seas slide to moderate with waves 3 to 5 feet or 0.9 to 1.5 meters. The sun will rise Friday at 5.44 am. I'm Nisha Charles.


I'm going to bring a colleague and a researcher that I've been working with from Bitersia up on stage. Here he comes, Daniel. And we're going to talk a little bit first today about some research we've been doing about how you guys are all connected to each other. So, Daniel, welcome. Thank you. All right. Hello, everyone. How are you? So, we always talk about collaboration and action. This is a slide that I usually do. And this time, we are here in Spain, and Daniel, who is co-authoring some papers, and hopefully a book with me on this topic soon, is based in Madrid. So I figured we'd do something a little different this time and bring him up, and we talk a little bit about this. Because at Red Hat, we always talk about how open source is the source of everything, and we work on, as a company, millions of projects. This is a little out of date because it's 2018, but Great Hub has 96 million plus repositories, and there's millions and millions and billions and billions of developers working there. But it's really about the connections that we make and the diversity of the communities that we work in that helps to create this wonderful, innovative world that is Kubernetes and the CNCF and OCI and all of the other Apache and Eclipse projects. So we wanted to take a look at how all of that was connected to each other. Because as we know, OKD, and if you didn't get the socks yet, and if you have no idea what that is on the socks, that is the OKD Panda. And we renamed, if you didn't realize this, OpenShift used to be called OpenShift Origin. We renamed it to OKD, and the joke really is that it's OK, Diane. That's what you've got. This is all you've got. So they gave up trying to find a name, and they just surrendered to OKD. But it is really a function of Kubernetes plus all of the other projects that we work amongst. We talk about collaborating with the upstream, all the upstream projects that we pull into OpenShift to make it into the container platform, into dedicated, into online, and now into Azure, and to lots of other people who are hosting OpenShift as well, are pulling in different integrations. And we collaborate across lots of different streams with our folks who are deploying it. They add value on top of it. There's a number of the other co-located events today that are partners of ours from TwistLock to Aqua Security. Lots of people are adding on top of OpenShift. And then we deliver it as a product with lots of other stuff, and we get it certified. So we do all of this goodness and stuff. And that has, as a good community manager would want, driven lots of contribution actually into OKD, though there's, I think now there are about 80 plus organizations that have made some contribution, the font gets really smaller. And this is, you're seeing probably for the first time, the Batergia dashboard that we use to track all of the things that go on inside and behind the scenes. So this is great, but really the future isn't about contributing to OKD. Most of the contributions that OpenShifters and Red Hatters do now are directly into Kubernetes or Prometheus or into the other projects. There's tons of Red Hatters, and this changes all the time, so I have given up trying to keep it up to date. There's lots of Kubernetes contributions being done out there. And it's, there's lots of projects, and this probably has, I think since last week, has a few more things that have been added into it. And up in the top corner, you're going to hear today about the operator framework, which is now adoring, and this is 29 items. I think it's up to 37 operators, or 39 I didn't look this morning. But people are building operators, which again, extends what Kubernetes can do and the automation and the management of services on Kubernetes. So the complexity of understanding how all of these projects are interrelated becomes kind of crazy. And if you are someone who is doing community development and your company tasks you with networking and creating a peer-to-peer network with everyone, it's quite difficult to know who everybody is. So we have done something I think a little unique for in community development is we started to apply some of that wonderful data science tooling that you all get to use for sales and marketing and everything else to community development. So we've taken a bit of a data-driven approach to working on all the data that we've collected, and I'll let you talk a little bit about where all that data is coming from, Daniel. So why don't you? Yeah, thank you. So well, the tooling is, of course, 100% open source. It's part of the chaos project. Well, you can go and look for this. So this is in Grumar Lab. You have the URL there. This is kind of the architecture. So you have the usual retrieval part at the very beginning on the left of the slide where you have the usual data sources. So you can go for GitLab or GitHub or Atlassian Stack. You retrieve everything. You store everything. And then there is some magic around identities, which is kind of a headache, as you can see. So you have to improve and polish the data and affiliations and all of this information. And then it happens, and then you have a curated database for, let's say, the CNCF ecosystem, the OpenCIF ecosystem. And you can aggregate all of this data and look where developers are working in which companies where they are coming from, areas of the code. And then you can have a really full understanding of what the community is doing, right? So, well, this is Victorian analytics, let's say, at the very end, what you saw before, which is this chart, is one of the things you can produce. So yes, a really quick introduction. So each of the dots are developers. And then you see at the very center kind of small blue rectangles. So those are the projects. So we have Kubernetes. We have Fluent. We have Envoy, OpenTracing, and some others. There is a relationship between the dot and the blue rectangle, if that developer has been working at that project. Then you can see that there are some other cases where, yeah, this pointer, where basically we have developers working in both communities. So we have relationships between developers working on Kubernetes and developers working in OpenCIF. So all of these people are working in both communities. And of course, we have other developers working in more than one community. So all of this mess between here in the middle, this is developers working in several of them. So who are they? What are they producing? So who's who in the community, right? What can we understand from all of this? So this is the consistent that we all have here. So we call this the amorphous jellyfish. So we're going to drill down a little bit on this. Because I think this is interesting just as you start to see. And we didn't pick any individuals to dive into. But go ahead, and we'll just talk a little bit more about this. Yeah, we took one example here, the Jaeger example. So how many of you know what Jaeger is? All right, and you're using it. So this was a project that was donated to CNCF by Uber and had a number of Red Hatters who are working on it. And so that's sort of what you're seeing is the interrelationship between people who are working on Jaeger and people who are working in Kubernetes. So that little network in the middle are the none. Those are you. Those are people in this room or in other rooms who are here at the conference. And you can actually click on them and get their name and understand who they are and see what other projects they're working on. And then we have this concept. We've been discussing about connectors, right? And mavens. And so who are those important people? Yeah, so if anybody read Malcolm Gladwell's The Tipping Point, sometimes people love it. Sometimes people hate that book. But he has concepts of personas that we all know of mavens and connectors and that. So these people are, some of them are the project leads. Some of them are surprising. They're not people you would expect. And it's quite an interesting dynamic to do. And having this tool as someone who does community development is so wonderful, because if I need to find someone who is working on the Yeager project, who knows Kubernetes and who maybe knows Kafka, I can look and see and tease out where that person is. So indeed, if we look, let's say, a bit more in detail, so who are those three people working in Jaguar and in Opensiv? So we have those names. So these are, let's say, the connectors, the important people that are kind of helping to drive the community, to build community. And so if you look, Jesse is a red-hatter. Greg Swift was at Rackspace. He actually got the OpenShift Community Award at the last, or two gatherings ago. We gave him that. He's now at LogDNA. And Julius, I forget where he's from, but they're the people who have the larger, the circle, the bigger number of contributions that they've made in the diagram. So it's just. Yeah. So. So we wanted to start teasing out some of this and looking at it, not just at an individual level, but sort of at a company level. Like, so where else is Uber? We just are using them as an example on this one. Where else are they showing up in this ecosystem? So they show up, obviously. Yuri here shows up in Jager Open Tracing. Surprisingly, Uber's doing a lot of work in operators and M3DB is their mega database that they've been working on. Then they've also done, I think, a little bit of work a long time ago in OpenStack. But that didn't show up in the history yet. So yeah, this is. So we have a live demo that they can show you, this data, basically. So this is Uber, Rackspace, in this case, because we were discussing about Greg and Red Hat. So of course, the big stars we have are Red Haters. But then it happens that we have some other people and some other companies. So for instance, well, this OK. Yeah, come on. So we have Red Hat, Uber, and Rackspace. These are, let's say, the legend of colors we have. If we go for this, it happens that, of course, we have Uber and Rackspace, as we mentioned, before working in some other projects. So we have Uber people interrelated with Red Hat, interrelated with Rackspace developers. So let's say we don't know people participating in Jagger, probably we can reach them through several people within either Red Hat or Uber or some other companies. And indeed, we can do things like, well, let's filter this. And then let's try to understand fully where Uber is working. So we can filter here. We can save the information. And then we have developers, Uber developers working open tracing Jagger here. And then the bigger the dot, as you said, is the more contributions by this developer were produced for that repository. And this data set, we haven't put in the data for all of the CNCF projects yet, but that's something we're working on as well as a number of other projects. And we will be adding in all the operator repos as well. So it's just going to get more complicated and more interesting. But also being a Canadian, I have to say this, one hockey metaphor is it also allows us to see where the hockey puck is going. So there's some famous Canadian person hockey player who once said you should never watch the hockey where it is. You have to look ahead to see where it's going. And so this has allowed me to see like migration from open stack, people from open stack who are moving over and starting to work on Kubernetes. So you can start to see historically that the movement of actual contributors and people working on projects through this community. And you start to really get a sense of how much cross community collaboration is really happening here. And it's pretty important to the health and well-being of the whole ecosystem. Yeah. So M3DB, we just recently did a Santa Clara OpenShift Commons gathering. And two folks were also at the KubeCon event in Seattle on stage talking about their wonderful operator that they've done to make this run on Kubernetes really nicely. And then we're working with them slowly to get that into the operator hub so that it runs anywhere. So this has been quite an interesting phenomenon to watch how this is all very fluid. And then the other thing that we've been doing is working pretty closely with a lot of our people who are using OpenShift. Is there anyone from Amadeus in the room today? So I'm not outing anybody here. OK, good. So we picked on them because they've been long time and very vocal OpenShift supporters and contributors to the origin and then into OKD. And done a lot of work in lots of different spaces from RDO and OpenStack to Kubernetes to OKD and to OCP on Azure, as well as recently we had them at another event. And they were working on Kafka. And they came in and get a wonderful presentation, which is on our YouTube channel, on what they're doing with Kafka now and doing contributions to that. So you start and keep repeating myself, but you start to see the real interconnectedness of all of these projects. Then we have the question, how does this community look like with Amadeus? So for this, of course, we produce another specific chart where, again, we have most of the people coming from Red Hat. If we compare Red Hat and Amadeus, it makes sense. Then we have these two BX stars here. This should be OpenShift. So this is Kubernetes. Then we have some developers working in the two communities. Then we have some Amadeus people, which are these purple developers around. So this is an interesting way of looking at all of these data. And this one, we were discussing right before this. Hey, can we have this Uber, Amadeus, and Red Hat? So the three of them together. So we understand the ecosystem of the three companies. So this is the ecosystem of the three companies where we have, again, the big player, which is Red Hat in this case, with OpenShift and Kubernetes on the top. Then we have, so the legend is Uber is the green ones, Amadeus is the purple. So we have some Amadeus developers, and then we have some Uber developers around OpenTracing and Jaguar. And if we go to the next. Did you do the IBM? Then there's another little interesting thing that's happening here, which I think maybe is a good one to talk about last here, because it's coming up soon, is the intersection of where all the IBMers are working and where all the Red Haters are working as we walk through this next variation of what IBM and Red Hat are going to be doing together. So you'll start to see, and it makes it easy for me and for everyone else to see, where we're going to all be working together as we merge our two companies. In this case, so we have Red Hat mainly driving OpenShift, and then we have IBM and Red Hat working together in Kubernetes and OpenTracing and Jaguar and some other companies. So cool. All right. Let's go back to the slides. I think that might be my. So we had. I think that was it. You mean the. There's one more slide. Did we have? I don't know. Hit that slide. OK. So you want to go? Go to the next slide. Oh, that slides, right? Yeah. OK, let me go down here. Yeah, so yeah. All right. So really, I know that's all interesting to me, and I hope that was interesting to you, just to really maybe get some visualization on how you are all connected to each other in some way. And as we improve the data set and bring in the additional repos and mailing lists and information that Bittersia allows us to do, we'll be sharing that information as well publicly at lots of other venues too. So that's really the key here is there's a couple of takeaways I think. At the beginning, I mentioned that OpenShift Commons is an organizational-based community. And that we ask you all to use your GitHub or your corporate names. One thing that was interesting to tease out of all of this data is that there really is no anonymity out there. So if you think you're being anonymous using your Gmail address with GitHub, it's not there. I mean, it's so easy to figure out who people are and their affiliations these days. But it's also interesting because there still are a number of independent developers working on these projects too. So that's been quite fun to find them and to realize that there's a lot of traditional open source contributions still going on, not just through corporate-funded development. So there's lots of great information here. We'll share it out in lots of other papers hopefully in the future with Daniel. And if you're interested in joining the Commons and finding your peers, the room is here for you today. We really ask that you network amongst each other, meet some new people here. There are just a little over 200, I think, people today I haven't gotten the count in this room. And then a little over 100 in the other room that are working on those operators. So we'll all be in here today for the whole day. Yes, the whole day. And lunch and everything else will be served in here. So this day is about you and getting you up to speed on what's coming in OpenShift and Kubernetes and this whole wonderful ecosystem that we're all working with. So thank you, Daniel, for helping me with all this research. And we look forward to publishing some papers that you can give us feedback on soon. So thank you. Enjoy your day. All right.


I'm very greatly honored to be here to join the Methodist Church in Nigeria and in particular the Methodist Archdiocese of Abuja, family and friends, in felicitating today with your grace and your wife, Mrs. Mukwellola Akiwali on the occasion of your formal enthronement as the Methodist Archbishop of Abuja Archdiocese. I'm especially pleased to be here and I think you have mentioned already to fulfill the promise that I made to your grace on the occasion of the courtesy call that you paid on me on the 19th of January 2023, but I would by the grace of God be honored to attend your enthronement today. I'm grateful to the Almighty God that I'm able to fulfill that promise. This enthronement is an affirmation of your lifetime of devotion to God and continuous good works in his vineyard. It is also a celebration of the journey of consecration that you commenced 39 years ago in December of 1984 as a cadet minister in the Methodist Church. By dodget commitment to excellence, spiritual devotion and scholarly development both locally and internationally, you have and ultimately by the grace of God you have risen through the ranks in the Methodist Church of Nigeria from a cadet minister to Prebista in 1995 serving in Lagos and later Carduna and subsequently Synod secretary of the diocese and also the Archdiocesan secretary. You were thereafter elected third bishop of the diocese of Badagri and it was while your grace was in Badagri that you established in collaboration with your amiable wife in nursery and primary school for the diocese which remains until this day a source of income for the diocese. You also served as bishop in the diocese of Agudi and Remon. In this journey of amazing grace you have stuck to the core duty that Christ has called us to which is the propagation of the gospel of Christ by the creation and adoption of evangelism opportunities and I'm so glad to hear today as you read your own pledge that one of the perhaps the most important thing that God spoke to you about is aggressive evangelism. You appointed the secretary of the conference, Methodist Church Nigeria in 2016 the overall governing body of the church, a position which you held this preferment as a new Archbishop of Apuja and there is no doubt that your elevation to the position of Archbishop is in good part a recognition of your exceptional spiritual and administrative service as secretary of the conference from 2016 to 2022. Indeed as the Apostle Paul recommended in first Timothy 5.17 the elders who direct the affairs of the church who do so well are worthy of double honor especially those whose work is preaching and teaching. As his eminence the privilege of the Methodist Church Nigeria sat you on the throne. I knew that you were not blinded by the pomp and pageantry of this great occasion but that you see this as a call to the service of God and man and the responsibility of awful moment in our troubled country and our troubled world.  The high call of service to the gospel of Jesus Christ is a ministry to all whether they be amongst the membership of the Methodist Church or even those of other denominations and beliefs. For indeed as scripture says God so loved the world. The world meaning men and women who belong given to other faiths that he gave his only begotten son but so ever believes in him will not perish but have eternal life. As I conclude I observed in your profile that we have quite a few things in common. First you participated in your secondary school days in the Lagos State Schools Debate Competition. I also did. Unfortunately we did not come across each other. I wonder who would have won. You also studied at the University of Lagos. I also did. The only difference is that unlike you I did not win the prize of the Vice Chancellor's Award as the best academic student in my faculty. Your grace won that award for the faculty of education. Second you served in Remont from where I hail and between 1996 and February 1998 you established preaching stations at Ademola Street in Ikoi a street where I also started and pastored the RCC Jesus Center Ikoi and of course finally you are here as ad bishop in the seat of government in Abuja where I serve as vice president. Again I congratulate you the most reverend Dr. Michael O. Akiwale the brand new Methodist Archbishop of Abuja. I also congratulate the new Methodist Archbishop Archdowsison, lay president of Abuja AVM Coyote Beckley retired KJW I also congratulate the privilege of the Methodist Church Nigeria Dr. Oliva Aliaba JP and all the eminensis, privilege and meritai that God has given you life and health to see the progress and advancement of the ministry that He has given you the Methodist Church in Nigeria. Your grace I pray that this enthronement would release fresh oil of grace and influence for far greater achievements in the arktouses of Abuja in Nigeria and across the globe. May you always find joy and satisfaction in your ministry in Jesus mighty name. Amen.


Hello everyone, I'm Alicia Anderson and welcome to the Fort Report. Do you remember going to Oktoberfest at the Convention Center in Fort Worth? It's been not going on for the last 10 years, but change is coming.  It's going to be held Thursday, September 25th through Saturday, September 27th, all authentic German food, music and entertainment. So we'll have bands such as Brave Combo, Wahlberg Boys, Alpine Music Contin, All Your Poca, Your Chicken Dance, all the fun things that you think about from an Oktoberfest. There will be Stein Hoisting competitions, Barrel Roll, Oktoberfest Olympics, and of course German food and beer. This space that you're looking at, this is what we call the shack. It's the old maintenance building for the subway that was here years ago in the Tandy Park in Laud. So we'll have the spotting hall that we're standing in now. This will be the main spotting hall, picnic table, stage, music, we'll have two beer gardens where you'll have your activities and your seating and where you can stand and have fun and then three really large tents. One will be your craft beer tent and the other will be your food tent and the other one just for seating. So there'll be plenty of space for everybody to sit, get something to eat, watch the activities and listen to the music. These 5,000 paid admissions receive a free commemorative Fort Worth Oktoberfest 19 ounce glass stein. Steins will be given upon admission at the gate. First come, first serve. We wanted to bring something unique to Fort Worth that would be a cultural event that would appeal to a broad demographic. We think that this event being a three day event could have people driving in to Fort Worth and staying the night and enjoying Fort Worth for the weekend so we look forward to this being an annual event here at Panther Island that not only brings people to the river but brings people to Fort Worth to hang out and enjoy the weekend. Volunteer opportunities are also available so check out the website for all the information about the Oktoberfest. Here's a look at other events happening in and around Fort Worth in the next few weeks. For a listing of more events and city meetings you always can check the calendar at the city's website.