Well, hey guys, this is Alex, and I'm going to do a follow-up to my video on Magnum High Security Lock. Throughout the video, I'll have some photographs that will come up because it's really hard to get this stuff on live video. Basically, what the video of is, is a seven pin tumbler dimple lock, basically with the pin chambers staggered back and forth by four or five millimeters on center. Which means the pins come in separate, which is why I was working from the outside to the keyway when I was picking it. And then in addition to the seven pin tumblers, some of which have spools, although the keypins are normal, at least in this lock. There are four sliders that are actuated by this squiggly, what they might call a laser track. So you have this squiggly track, you see these in car keys, you see them in the Eva 3KS, they're pretty popular. The way they work is they actuate these little sliders. So each of these little pins here, each of them has a little nub that sticks out into the keyway. So you can see that there's this little nub. And then nub ages the track, the track, like that. And as depending on the position of the track, it moves back and forth laterally across the key. And you'll see there's a gate in the slider. And then unsurprisingly there is a sidebar, and the sidebar goes in the bottom of the lock, so it's kind of a bottom bar. And you can see that without the key inside there, that sticks out and there's a corresponding groove in the shell. And when I place the key in, now the sidebar can retract under rotation and the lock can open. I think I got this wrong. In addition to all of this stuff, we have a drill pin here. We have a drill pin on the other side. The shell itself has drill protection here. And that I found puzzling. See if I can make sure that that's in focus. So this drill pin I found puzzling when I was working on the lock before I'd taken it apart. I mean you do have the Bible there, but that's pretty high up. And normally you'd have steel drivers or steel and various other things in there. The reason for this is that this lock has kind of an interesting construction. So you may have noticed when I took it apart that I removed this screw here. So screw goes in there and that holds each side, each of the two cylinders onto this pin here. Which is steel, drill pin is steel. But it was interesting when I took it apart last night, I saw this ball bearing fall out. I didn't really know what it was there for. And then when I was going to figure out how to put it back together, I noticed that it goes right in there. And so the purpose of the ball bearing is to prevent you, and the ball bearing and this drill pin here is to prevent you from drilling out this pin and then being able to pull the cylinder right on. So pretty clever design. I don't know how much twisting or whatever that attack is called. The resistance this is going to provide, I noticed that the lock that Bill had on his video yesterday had like perforations on his cylinder, but his was a little longer. So they may have added that. This was made in 2009 according to the box. But I thought that was pretty nice, pretty nice feature, the screws are steel. And then of course you have the cam and stuff in the middle. And that's a standard, you know, one of these kind of things with the slidey spinning bits. Okay. This may be susceptible to direct manipulation. I'm not sure. I haven't tried that yet. Kind of interesting that it might be a box. It says telescopic pin tumbler system. And I mean these pin tumblers, I don't know what they mean by telescopic. This is one of the key pins and it's just a solid piece of brass. It doesn't telescope or anything. The only thing that's remarkable about it is it has a little milling that keeps it from falling all the way down into the keyway to leave clearance for the sliders, but that's it. So I don't know what that's all about. And then the other surprising thing, you got all this English over here, Hebrew here, and China. So it appears to be made in China. You know, it's pretty floppy in there. But let's say it was a hard lock to pick, so pretty good work for Chinese lock. Anyhow, I think that's all the interesting bits. You'll have some shots of the key pins and various other things as I go along when I edit this. But they're there right there. And I did not remove all the drivers because the springs are just miniscule. They're like, I don't know, they're like a quarter of an inch long. Get my metric ruler out for you. Yeah, they're like seven millimeters long, six or seven millimeters long. And there's steel, they stick to everything, and I just don't have an hour to put the freaking lock back together. But based on picking it, there's some spools, there's some normal pins, and I didn't feel anything serrated. So there might be a mushroom or two, but it's hard to tell. Anyway, these locks are kind of hard to find, but I have seen a number of them on eBay. And if you search eBay Europe, like either Britain or Germany, if you can make your way through with Google Translator, you can sometimes find these. And they're not too expensive. And then lastly, if you look at the box, it looks like they have another really cool looking lock. And I haven't been able to find that. I somehow thought maybe it came with all three, but it wasn't clear from the ad, but that seemed kind of unreasonable. But I'd like to try that one. That looks fun. Okay, as far as picking it, what I was using were a couple of these go-so dimple picks that I spent some time filing and sanding. And I was coming in from both sides of the keyway, so I had a left and a right sitting there. And being somewhat dyslexic, that was exciting. So I think I had a left and a right. And then at some point, I did use one of those green go-so picks that has a curved blade on it, or a curved tip. And I can't find it. I was rearranging my desk. Oh, here it is. One of these curved looking things that also was sanded and filed a little bit. And that let me get some of the deeper set pins and kind of get around some of this zigzag stuff to some extent. So this actually is a decent pick. And then for the bottom, for the sliders, I was using a, what's it called, a double hump, or a double, whatever that's called, one of these type of things. As well as when you're in there, you can sometimes manipulate them with the tip of your dimple pick. So, anyhow. There you go. Do you have any questions or other tips on opening this lock? Let me know. Anyway, thank you for watching. And I hope you enjoy this. And have fun, and please keep it legal. Thanks so much.


I will say this is that I've come around a lot more to Cliff's view, I think, than I would have expressed 10 years ago. In other words, I see, especially at the local level, the applicability of political activism of getting people elected to make things happen locally, I think, is important. And so I don't know about some of you, but even certainly 10 years ago, but maybe even five years ago, I was one of those people who said, oh, you know, all that matters is the state.  So let's just focus on the state. And I've changed my thinking somewhat on that. I think that now we have sort of a nexus of state tech actors, and we ought to concern ourselves with that. So there is, I think, forms of power over us other than pure state power with which we ought to concern ourselves. And I also think that, you know, Cliff mentioned earlier, people are just worried about their mortgage, or they're trying to find a boyfriend or girlfriend or something like that. I think that the time is running out for us to just lead our own lives and completely ignore what the state is doing. Because in a sense that's rational, right?  And I think that sounds good, but that's changing because there are people like Bernie Sanders and AOC are not kidding. They're not kidding. When Republicans say, oh, I want to get rid of the income tax, I want to abolish the Department of Education, we don't need a Department of Energy, they don't mean it. We're going to ban abortion. No, they're not. All they're going to do is get into office and give out the political jobs to their friends. That's what it means to be a Republican. But when Democrats say we want to eliminate billionaires, we want to seize oil companies, we want to ban fossil fuels, we want to have all Americans using so-called renewable energy within 10 years. They actually mean it. They mean it. They're serious. It doesn't mean they get everything they want, or as quickly as they want, but they do mean it. So, you know, the right is kidding, the left is not kidding.  We have to worry very much about the future. So I want to give just a little bit of historical background for the case against politics perhaps. And if you follow me on Twitter, I even say politics can't work. So I've kind of made a boast there and I better live up to it. But here's why I think we have reached a point where I have to somewhat agree maybe with Steve Bannon here and say that we are living in post-political America. If you think about our history, there are almost infinite numbers of events that we could look back on and say, oh my gosh, Jeff, from the get-go, America turned away from its original premise, which was a strictly limited federal government that was designed to create liberty for Americans and towards statism, towards state action. We can call these inflection points or we can call them turning points. And we can start, of course, with the constitutional invention itself. In many ways, the Constitution was a usurpation of the Articles of Confederation and a bad one at that that gave us a far larger, more powerful centralized state. I mean, Alexander Hamilton and the Hamiltonians presented a plan of government in 1787, which would have, from the get-go, for instance, put militias under federal control, would have made federal law supreme in every area. So almost from the very start of what we think of as America, at least under the Constitution, we were going the wrong way from the Articles of Confederation. You don't have to fast forward too long. Just go to the Alien and Sedition Act. In 1798, we're already calling people traitors if they don't cotton to certain points or certain viewpoints of the federal government. A few years later, 1803, Marbury versus Madison, the Supreme Court grants itself, Judge Napolitano disagrees with this, by the way. The Supreme Court grants itself this mystical right of judicial review that's nowhere to be found in Article III of the Constitution, and all of a sudden deems itself the ultimate arbiter of what federal government can and cannot do. Okay, you could say in 1803, oh, it's too late for politics. As far back as then. Move forward into the Civil War. Where do we start?  Really, in many ways, the 1860s represented the end of federalism in this country, any kind of system of separation of powers. Not long after that, you may have learned this in history. I hope you did. The Sherman Antitrust Period of the 1890s was just unbelievably extra-constitutional. You look at what Congress said at the time of that bill's passage. They basically said, we're going to appoint ourselves the arbiters of what kind of business size and business combinations are a-okay. I mean, just wildly extra-constitutional, and you could have said as late or, excuse me, as early in our history as 1890 that we're beyond politics at that point. That Congress is so out of control. And of course, we move into the 1900s, and we get a whole century of statism. I mean, what neoliberals think was this great liberal century in America was a century of central banking entitlements and war.  We had a couple of terrible things happen that year. We had the Federal Reserve Act passed. We had the 16th Amendment passed, which for the first time gave Congress the ability to impose an income tax on people. Which really in many ways set the stage for FDR in the 1930s and the New Deal, which created a wildly unconstitutional social security system, which we're still laboring under today. And then the 1960s under Lyndon Johnson gave us the Great Society programs and of course Medicare. And even in my lifetime, 1979, under the auspices of Jimmy Carter, we were blessed with the Department of Education, which it might have been the final nail in the coffin. So this little historical rundown has been in service of the idea that there are a lot of inflection points where we could have said, you know what, Jeff, you're right. It's too late. Forget politics. I got to move to Nicaragua. I got to do what I got to do. But what's so interesting is if you look at the 20th century here, if you look at the 20th century, you'll see that even when all these bad things were happening for much of the century, the total federal debt didn't really rise that much. It really wasn't until the 1980s that the federal debt really took off. And so a lot of the programs that were put in place decades earlier by legislators who were long dead didn't really bear fruit for many, many decades. And of course that's one of the terrible realities of democracy, is that politicians can sort of give us free stuff and get votes in exchange. And the bill comes due a long time later with our children or our grandchildren. So that's an obvious and inherent flaw in democracy. I don't know what you do about that. But even with all of these terrible events that I've listed, terrible from a libertarian perspective, from a lot of people's perspective, these were good and happy events. But even with all of these terrible events, I would argue that as late as around 2000, we still could have saved this country politically. There was still a way that we could have voted our way out of this. So in 1980, Ronald Reagan gets elected. He enters office in January of 1981. There's one trillion worth of U.S. federal debt. And Reagan said this number was unfathomable. He couldn't even imagine it. He couldn't conjure it. When he leaves office in 1988, it's three trillion, by the way. So there's your limited government conservatism for you under Reagan. So a few years later, George W. Bush gets into office. It's January of 2001. We have about $5 trillion worth of debt at that point. So my argument today is what happened over the next couple of years was the final turning point. That despite all of those terrible things I've mentioned in the past, the final turning point for America politically came in those couple of years in the early 2000s when George W. Bush came into office. And if we have to crystallize it into a single date, we'll say September 11th. The infamous date of the terrorist attack on the buildings in New York and the flights in Pennsylvania and the Pentagon. So that date sort of crystallizes that period in our minds. But there were really three things that happened, I think, brought about the political end of the United States during this period. The first was the tech stock crash of 1999 and 2000. And so those of you who recall who were invested in the marketplace probably lost some money. And so Allen Greenspan came along and said to markets, we're never, ever, ever going to have that happen again. And this is called in finance, this is called the Bernacke put, which basically means that the central bank is telling the world, not just U.S. investors but worldwide investors, we'll never let another stock market crash like that happen again. We will inject as much liquidity into banks and firms as necessary to make sure that the stock market stays high because we never want to have that happen again. And as a result of that, a new era of monetary policy was entered into and that has allowed Congress to go into hyperdrive with respect to federal debt. Not long after the 2011 terrorist, excuse me, the 2001 terrorist attacks happen and George W. Bush all of a sudden gets it into his head that he has to avenge his father's halfway war in Iraq and that we have to get Saddam Hussein out of there and we have to fight him over there so we don't fight him over here. And so he decided that he would get Congress to enlist Congress's help, enlist the U.N. in going into Iraq and Afghanistan and those two events have added trillions upon trillions upon trillions of dollars to the national debt, which is why you see that line going parabolically upwards. So first Alan Greenspan starts giving Congress the ability to monetize debt and then George W. Bush starts spending like a drunken sailor on two wars that I think most of us in this room would consider wars of convenience if not unnecessary and harmful to our interests. So these two wars send federal spending and federal debt into hyperdrive and then something that people don't talk about very much happens. George W. Bush decides that he kind of likes being president and would like to be reelected for a second term and he decides he'd like to defeat John Kerry in the general election so he decides that he needs to do something for seniors. So in a naked play to get senior citizen votes, the Bush administration conjures up something called Medicare Part D which is a prescription drug benefit for senior citizens and if you go back to the legislative history of that period you'll find that Medicare Part D was projected to cost infinitely more than the original Medicare. In other words, prescription drugs cost way more than just the actual doctor visits the original Medicare from the 60s was designed to make free or low costs for seniors. So once Medicare Part D was installed, as you probably know, federal entitlements don't go away. They're a one-way street. You ratchet them up, you don't take them away. Nobody is running for president or congress saying I want to get rid of Social Security, at least not people who are winning. So as a result of these three unholy interrelated events that all occurred within the same few years, the federal deficit went, as I say, into hyperdrive. And I don't think we ever get back from that. I don't think there's ever a way in which this federal debt is paid off meaningfully. Now maybe it'll be paid, you know, you'll still get paid for your treasury debt but only through heavily-inflated dollars that almost become worthless to the point where your phone bill is $1,000 a month or something like that. So what does it mean if this debt is never going to be paid? Well, in theory it means that our creditors, people who are still buying treasury notes, ought to be demanding junk bond interest rates, right? They ought to be looking at Uncle Sam and going, look, if I'm an investor and you're a firm, I don't see anything in the way you've been governing this firm that leads me to believe you're going to get your fiscal house in order anytime soon to put it mildly. If I'm going to invest in this sinkhole known as the U.S. federal government, I want 20% junk bond rates. And it's only through some pretty incredible machinations, really, of both the Fed and in tandem with the ECB that we don't have to pay 20% junk bond rates for people to buy U.S. treasuries. So why do I think it's too late for politics? Well, we can't pay this off in any meaningful way and I don't think we're going to vote our way out of it. I don't think we are going to sell federal land to pay it off and I don't think we are going to cut spending precipitously at any time in the future, especially when you consider that the percentage of people in the United States who are over 65 is set to double in the next 30 years. So you might have heard of the term fiscal gap, which a couple of economists at Princeton came up with, that basically looks at the graying of the U.S. population and looks at the entitlement promises we've made to seniors, both in terms of Medicare and Social Security, and says, you know, gee whiz, what are our likely future tax revenues going to look like versus our likely future entitlement promise payments? And it's easy to be glib about entitlements, but there's a lot of senior citizens in this country who are very close to the bone, who are very dependent on that Social Security check for their basic necessities of rent and food and utilities. And there are a lot of people in this country who are heavily dependent on Medicare doctor visits and Medicare prescription drugs. So we shouldn't be glib about this. We've made promises to people, promises which they rely on, but the entitlement gap, excuse me, the fiscal gap, the difference between what we're likely to take in in taxes over, let's say, the next 50 years and what we're likely to have to pay out in entitlements over the next 50 years is 200 trillion. Trillion with a T, not a B. 200 trillion. It's not payable. It's not payable. And so we've got a federal government where it's no longer about, you know, my city can't fix the potholes or my car got broken into and the police weren't very helpful. No, no, no, we're talking about something on a weaponized mass scale. We're talking about millions and millions and millions of senior Americans who aren't going to get what they think they're going to get and combine this with increasing life expectancies or, well, we think increasing life expectancies and you have an absolute recipe for disaster. So I don't look at this chart and say, you know, vote harder. That's not my conclusion from this chart. My conclusion from this chart is to start thinking about how to protect yourselves in your personal lives, protecting, obviously, your own finances and your family, but also how we might re-engineer American society when all of this comes home to roost and whether that involves some sort of breakup or secession, some sort of radical decentralization, some sort of devolution of federal power back to states and localities, which is something I favor very strongly, is going to be an interesting question and it's also not an academic one. So thank you very much.


So let's take a look at the range of this transformation. Since this is a 4 by 2 matrix, we know that T takes vectors in R2 and sends them to vectors in R4. So we might say that T applied to vector v1, v2 gives us vector u1, u2, u3, u4. So we want to find the range, so we want to find what u1, u2, u3, 4 could be. So we can find this by solving our system. So if we row reduce our augmented coefficient matrix, and notice we end up with two rows of zeros. So if there's any hope of this system being solvable, we'll need both of these expressions to be equal to zero. And so our range is going to require that u1, u2, u3, u4 satisfy this system of linear equations. And so this gives us a new homogeneous system, which we can row reduce, and we can parameterize our solutions. And so our range will be the linear combinations of the vectors.


Hi, I'm David Brown with PCI, Publisher of Front Porch Magazine. This week is Arkansas Farm Bureau Foundation Week, and we're one of the sponsors of the Foundation's annual Trap Shoot fundraiser benefiting programs of the Arkansas 4-H Foundation and Arkansas FFA Foundation. We are proud to support this event and the Arkansas Farm Bureau Foundation. The Foundation is working to help communities around the state providing grants to assist with recovery from natural disasters and to fight hunger. As an Arkansas business, PCI believes in supporting Arkansas communities, and we think the Arkansas Farm Bureau Foundation is an ideal way to do just that. I encourage other businesses and anyone seeing this to join in and help Arkansas Farm Bureau Foundation hit its goal of raising $4,000 this month to continue its important work. On behalf of all of us at PCI, thank you.


Yeah, jump in here. Let me know. Yeah, if everything is running smoothly are we moving correctly because that was our problem last minute And then can you hear us? Okay, so Ink my mics on correctly lights are green Good to go. I just thought get the one can't hear Garrett He has just alpha Her participant my thanks for joining us Can't hear Kim Kim in and out no spirits We're working on it you guys I'm about to give it. They shouldn't be it. Oh, no, Lois. I just haven't had a chance to die it Have not had a chance to die it actually and got I had time one day to die it Went to the store. I mean went to grab all the dies out and No dies Not not the one I needed not enough of one of them that I needed you have three different colors of so Did go to the store. I got the color I need and now Sanis to do I Will see hi Renee. Thanks for joining us new new mics only set up All right. I think Everything I don't even know I give up. I Need like a video expert And then you're gonna have to hear me I Apologize I try to put it on a laptop and run it and everything seemed to be working fine And then I tried to fix the audio and that's the video up at the last minute That got really choppy so The last minute I went and got the old setup which wasn't in the different room Had to go out through the warehouse And then I tried to use the old mics for the other mics that I got for the new setup and It was doing the same thing with this setup. So and now you're pretty I can tell you're flustered It'd be alright. He'd come I don't even I can't even craft All right, you can turn your sound off over there Okay, where were we? This is what we're making today. We were gonna try to make two But now because of my technical incompetence, I don't think we have time But look what's coming plug-and-play they say it's a little haunted house. It's gonna be a haunted house with ghosts This one's gonna be a witch's feet hanging out of a cauldron But I may be Yeah, so you guys asked for cutouts and we got our first cutout This Yeah, Diana says we need one we can talk into yeah, like a podcast. Yeah, like yes I think that's it all up ASMR crafting love both signs. Okay, I think they can hear us. I need my blue tape going in No, I grabbed everything, but And you guys would not believe my Tuesday. I think it's like Yeah, you would think that we'd have this down and so all we have to do is sit down at four o'clock and paint but No, there's like a lot leading up to say he says But we're good with it. We know that's what Tuesday is all about. So and I enjoy doing it It's the best part of the day. Obviously. I don't know my lead up isn't fun My whole day is stressful. I Gotta do a test cut. I don't know if it's actually a test cut then I have to Do the test cut get the pictures get it in the store package up the SPGs Then I got to do the thumbnail You wouldn't be you wouldn't be complete No, it's all happy thoughts. No, I enjoy doing it Eddie Joe, we do have a back to school. We just posted Have we had the unfinished kit, I don't know I think we just posted it so Garrett did one a Month or so ago ago and I don't think we ever put it in our store So Courtney just did it yesterday or I think it was just yesterday So go look search for just that back to school and you'll see it says back to and school is On pencils pencils that go across Go grab it Lois the technical technical difficulties are not we are faithful. We love K&G. Thank Lois They can be blush. Oh Diana says that we're so talented. We could use a boom mic. So Jennifer We were working on that like this boom camera setup so that we could give you guys a better overhead shot while we're painting that's the whole That was the you think a mic boom mic Looking up like I have it up Just an idea Are you looking at the idea?  Well, that was the whole that was what spurred the whole new setup Which was gonna be like a light like filming light. It's gonna have two cameras and a laptop and That was about it and it was gonna be great in the stream deck here so that we could change camera views Can I um get some of that tape and I will help you do something Sure. I've had it Oh, jamey says he got married she got married on halloween We were gonna do that. Well, it wasn't gonna be halloween exactly But I think it was gonna be like the 30th or the 28th or something fell on a saturday and My family was like, uh, no actually maybe Yeah, it was on a saturday and that's when you're gonna be something. Anyway, our family was like No No, you're not doing that. I don't think Hi, so now our anniversary's on the 19th So we closed the halloween, but not exactly halloween to jake uh Leah Brez says thank you Garrett for your dedication for not giving up Yes, thanks for thanking him because he was literally going I should just call it. Just call it. That's it. We're calling it. Yeah, he's He's gonna he's about to give up very sweaty. Yeah Lemon squeezy crafts. Oh All right, you guys Oh good. I was like, I don't know where my my plate is Everyone's names. Did we use the pass through to cut this? You would have to because of 18 inches, right? Yeah, you totally can because it's like 15 by 18 But yes, you can still use it So I'm doing greens and what are her shoes? Well, I had an alternate color scheme for you only because Um, I just wanted to mix it up. But did you like the purple in her stockings? You see how they're purple and green I enjoy that purple and oh and the green And green liquid green goo. Yeah, I think green goo is both came where it's at All right, so I'm doing green and purple. Yes, so I can do the goo also the goo That's the goo What else is going on? What else is going on? What is it? What's your store page? Uh kngmakeit.com Yes Put on in here Get in here try to make her stockings easy to do Paint her socks frame You just paint pieces that go inside and then slide them right back in Because I am not trying to paint inside these score lines not a chance It takes too long and I didn't want to lose all those pieces So I'm hoping by putting a little frame around them. We'll keep them together a little bit this electric line Yes Yes Electric Helen says hey hangers, that's what I'm calling us kng groupies hangers and seeing if it sticks I'm glad to make it Hanging with the hangers Helen you ask us about the Um bats right and Garrett I I literally asked him We were watching tv at the time and I was kind of answering comments last night. Yeah last night. Was it last night? Yeah, it was last night and then Ten minutes later.  Because we were negotiating on the where the butterfly goes Which what what type of bat?  So we were I like when it hangs off I like when it breaks the barrier of the sign As long as it like these will be nice and sturdy, but We're a little concerned with our we just had some drama a little while ago with the coffin file Um the bat hangs off the side.  Oh, you wanted a cuter bat. You said the bat wasn't cute enough. So we went with the pudgier bat No, don't you go to sleep? All right Hi from tracy. Hi tracy And we're using african Violet for the purple. Hey, what color are her shoes?  You're good. You go ahead and take your kid to the high school orientation All for it. Yeah ours is uh Start in high school or two and she's banned Little bantered. I think I'm kind of caught up on the chat Uh, so maybe I can help you do something for a moment. Hey, you know what? You know, it's nice about us both doing the same side sign. What's that? No sabotage We're on the sabotage. We're on the same team. No sabotage today I'm not trying to see who's gonna finish it first. Yeah. Oh, is that where you're trying to do? Did you just slip up?  It's so hot in here like a thousand degrees in here. Is that just us because Yeah Please That just fried corn black.  Wait, who gets to name the paint? Can you uh name the paints? Yes, I will sure Glad you asked That's right Okay, so I need um, I need cheerful. That's bright yellow bright yellow. I see you've got the roller but we have enough paint Grab it. Oh, I did over there You glad holding spot that thing Workshop away Wait, what color we looking for cheerful daffodil In there with Jonathan. I feel like I did grab it You grab the roller Oh you guys And this is getting in all our links real quick before she goes honey. Here you go. Oh, this is green All right, so what do we got going on? Let's uh chat about something How are we gonna chat? We have a new song well not a new song an old sign that we're gonna add dtf to Helen Remember how you were asking me about those pumpkins and oh, yeah, I'm finally getting around to add and get this The whole reason that we got the printer Yeah, you were saying hey, I want to do You couldn't help it that you were a basic witch I remember she was The black can you hand me that white over there? I'm gonna I think I'm gonna hit this with white first. Oh, yeah, good idea Oh There's the uh, the letters Doing black going in So I get to finally do some dtf on one of our door rounds. Um, it's the fall buffalo hello fall So yeah, hello fall buffalo plaid pumpkin and I'm gonna put the leopard print behind it and I'm gonna change the word fall to be in that Um, we're using what spa as the color. Oh, no aquarium. I think we're gonna use aquarium But basically it's that teal blue. So we're gonna mix the teal the orange the leopard print and um I think you did the cut out for me. Yeah, I just have to print it. We have to print it still I'm ready to go. I just got a print. Hopefully next uh next Tuesday. I can show you guys what that looks like Oh, but I did print the uh the eyeball for that one coffins Yeah, hopefully you may yeah, we posted that on Tiktok.  I was busy. Yeah, I was in uh I was in crisis mode gather mode at the You were you were Yeah, I don't know my supplies I'm gonna figure out why the White that's good.  There's sweaty time Yes, because I totally get it. Mm-hmm. Yeah, what I do when I get stressed sweat I'm just rolling the backer Which is the cauldron and the feet And I'm gonna put everything blue all the pieces I think I like painting the black paint the best over the side Mary and I found it. I found it Oh Yeah Somebody steal it because I feel like I grabbed the white sounds interesting. Can't we just see the colors What is that for this sign? That's what you're talking about for this sign Um, is that the only black You want to hold it up again? We're gonna do this version. You guys can hold you want yours up We have two different color schemes. I think we're gonna do that color. I didn't know we changed color scheme Oh, you can't really see mine new development It's got purple and it's little leggings. Yeah, you'll see when we're done. It's gonna be cute to Yeah Oh, I'll say dueling designs, but I just realized we're doing your color Filling with the black I think I need another coat of the Electric lime Yes, definitely Always two coats on I like the electric lime Good name for this color It is definitely the good halloween green for sure. Yeah Good halloween green. What else do we have going on? So I think do I tell you guys last week we did I know you just mentioned one of our kids in band. Oh, yeah, and um, she's in band camp this week Yeah, that last week. Was that where you're going with it? Yes feeling your thunder. It's okay Yes, she's in band camp like a hundred degrees outside And I think they're only on the field until about 12 o'clock But man is she starting she's Just about to turn 15 turns 15 Oh gosh. Oh next week. No like this weekend, right? It was today the ninth on the 13th. Yeah So we'll say Tuesday 10 11 12 was that Saturday? Who do you miss it? Jesus better order something So she's about to turn 15 anyway, she has never paid attention to I don't know the weather like she knows what temperature it's going to be each hour of the morning And she's gonna when it's gonna rain What the humidity is? Yeah She's got a windbreaker for the morning and then she gets down to a tank top by three She's got a whole thing planned out if she's got a mid-morning snack. She's got her lunch She's got her afternoon snack. Yeah, she's doing it all herself. I'm like I'm not packing her lunch And she's getting downstairs early enough so she can eat her breakfast.  I mean this girl She's all about the band I'm all about her being all about the band. Yeah Garrett really enjoys that she enjoys the band and then uh on friday we have to leave a little early because they're doing a Um like a parents family. Yeah, like a family potluck so that we can watch the kids play and See how they're doing, you know, like they're First full run through and then the other thing they're doing is like for part of the fun Is they put parents on the field and have the parents run through the drill I got I got some beef with that because I would I was originally supposed to be the one out on the field And last night when you were talking about it like doing it I feel like I got I got shoved out. I got pushed out Oh, you're welcome to do it. She wants you to do it with her, but if you were Too embarrassed to do it. I was gonna do it. I know But can I march with the drummers instead? Now you have to take her place you guys you gotta take your Do your part I just had the march, right? I don't have to play the instrument.  Yeah, I think they're going to play the music and you guys have to run through the routine Oh, we have to do all that stuff. She was showing me on the app Yeah, they have an app that shows them where they should be during the song and stuff Well, it's the coolest thing. Yeah, it does the whole yeah, you can watch the whole Band move and it shows you where your dot is in formation And you can watch the whole Routine right there on your phone so they can see where everybody else should be where they should be And the music plays so you kind of move along with the music so you know where the musical cues are Let me help with the The flames Oh, you're just gonna roll them. I don't go for it Yeah, a little you can get some. Uh, yes, you can get me some orange I need orange and a little uh an orangey red for the bottom one Knock out. Should I use this? Yes. I think you should go a real red on the bottom. Oh, you should Oh, okay I'm afraid to do hot flame. Ooh, maybe you should go blue then The hot flame Super hot All right, that took two seconds This I think you should dab Okay Dab them up. Let me dab dab a color You can dab Um, can you have On it I'll be Like your uh surgical Ask sponge, please Let's see You guys dread changing your white paper to protect your table. I reuse the paper for months. Oh Out here over. Um, yeah. Yeah, out here. We changed this for you guys so that it looks nicer um But in the paint room There's actually cardboard on the table pizza boxes. Um, yes, we used to use pizza Pizza Pizza boxes for shipping Uh, but they didn't hold up well. So we no longer use them and we had them for a while Go ahead.  So we were using so you just turn over that cardboard and then yes, it is Looking really rough out there Right now because I've used so much paint on that cardboard and tape because we lay the tape down And then the tape is no longer sticky. You got to peel the tape off We use it as many times as we can and then Feel it back up and do it again so that You know, it kind of peels up part of the cardboard sometimes there's tape over tape. Yes tape on tape on tape. Yes Kind of a messy And then uh, I guess after the last big show We kind of just pulled it up put fresh down What last big show After that big push Oh, I forgot what show it was We then cleaned everything up started fresh Yeah, last big craft show. Sorry your big show big show 2022 That has even happened yet. Those are the fall ones They are coming and i'm excited Nope What all right, you can do it just you can do it just make sure that you It has to be multiple layers not thick Here's your painting tip for today for today Don't try in one coat gear of it It doesn't work with this you need to be you got to have a No, because it takes forever to dry and then it's all uneven Definitely want to just dab it and then it dries real quick you come right back over it kind of like when you go get your Pedicure and they paint your toes and they come right back over and paint them again. That's how you do it Wait, what? The paint it will still wet It dries that fast like Just come right back over it again With uh With the paint with one thin coat. Yeah, it dries really quick So you just come right back like they do as I said when when you're pedicure they paint your toes by the time they get to the 10th toe is that dry is dry with a touch come back and do a second coat That's why it smells I'm just I don't know. I would have thought you'd leave brush strokes Back up all for the toenail You do a thin coat it dries quickly and you paint the wall and you come back in fast Yes It's a happening I usually not you Waited out. I enjoy watching paint dry Are we done that was Helen? No, I'm still painting. I just have to give it a second to dry Oh, you gotta put another coat on what you got going on out there. How about green? I am done And I feel like I've had the bulk of it you didn't I did at the backer. That's bulk of it big Let's see Going to get the shoe laces. What color? What did you say? Oh, she can't wait to see the colors Oh on the buffalo plaid in the leopard print. Yeah, I can't wait to show it to you guys One time at band camp. Yeah, I'm waiting for that one waiting for those stories Because she's already like and my drum major this and my drum major that So funny. It's like a whole new you can definitely tell she's going to become a high school this year That's a great idea for old amazon boxes instead of putting them in the recycle. Yes Yeah, well that and I cut them out on the glue for it Cut what out? Oh, it was on boxes. Yeah, all the your test cuts, you mean? Yeah. Yes So you Yeah, this is a test cut mummy and frankenstein Amazon boxes What kind of glue do you use to put it all together? Well, thanks frask and venifer. Oh, I keep it scooching over Uh, we're gonna use this star bond We offer this in our store, but you know what we've been using and I can't wait to show you this I'm going to show you guys when we get there. We are going to use this Oh, have you been using that? Yes, this accelerator We sell it in the little what is this two ounce pump?  It's not really You want to wash your hands, but it's more like alcohol rather than sticky based And then you lay it down on there and it adheres instantly. There's no sliding or anything and yes We have been using that a lot lately and I'm loving it. I love the fact that it's down And I don't have to especially if I put too much glue. Yeah, I saw jonathan using it. Whoa You're brave I like that 10 second the way The way I'm going in like first shot nail and it's nice All right, I think I'm about ready if you I got bored. So I started a second coat Oh Indian moment Okay, our son just started football practice last week praying for rain every day. Yes, I remember. I've never seen him so interested in the weather Yes, exactly. There was a couple of days last week. It was cloudy and I was happy for her Oh, Candice says she was in band and her daughter plays the electric guitar. Oh, I love it. Oh, yeah, cool Grace plays a saxophone. I know we told you guys, but if you're new here My funniest thing ever is grace and her band story So we she knew she wanted to play band when she started middle school And I was like, oh, she tried to play one of the horns You know, they just give you the top piece. Oh, yeah The top piece of like a saxophone should be the clarinet piece the reed the reed Yeah, and she couldn't do it. She couldn't make it make a sound. It was awful So they said, okay, well, you'll start with the flute and she did play the flute in the sixth grade and then in At the end of sixth grade she because I want to switch instruments.  I was like, fine. We will try it. We will see we will switch the Instructor, but if you don't play the saxophone, I'm going to be so mad because we've gone through all this mess And so she picked up that saxophone and has never put it down She is amazing at it. What song you want to hear? What song you want to hear? I want to hear a song. Tell me a song. That's her favorite game with gary. Well, they enjoy that game together He she'll play a song. What is it? And You can almost always guess it, right? Yeah, I almost always get it Pretty good pretty dead on Tracy says she missed all her kiddos events always a team mom loved every minute of it. Oh such great memories. I know Grace was asking me if I was going to be a team mom and I was like, I don't know like our Her school our house is like 35 40 minutes from here. So we are not close So it's kind of like I'm either doing that or I'm doing this, but I don't think I could do both You can't be a For time Helen says she feels like an artist with all her painted backgrounds very picasso. Yeah from the cardboard. Yeah, sometimes I think about that too Such an artist Starving artist. All right, kandace out. See friday. See friday kandace Be safe stay cool Techie grandma says hi again from alberta And techie grandpa says hi too. He's at work. Oh, hello. Hello The techie grandparents. They watch us constantly. Thank you. Thanks, and you'll know I love Love the tanner peeped it piped in over here. I'm so happy the pizza box saga is over Tanner Did you guys see the tanner watches our lives in case we need something? Yeah, he hated those pieces of boxes Renee says I work for amazon I would keep I had to use the boxes. Oh, yeah Just the insides just put the put the labels to the back Yes, no slip and slide with star bond That's true unless you put too much and then it gets woozy and that's where I'm telling you We are going to show you what this Accelerator can do. I love this stuff You can you're gonna you're gonna use it here in a minute. Do you see he's scared of it? I am scared of it I enjoy the The wiggle room I get I'm gonna Helen said she used to use wood glue and realize that it raises the sign and leaves a gap So star bond only agreed agreed. They tried that also. It works great I I still like to use the wood glue for the vertical signs Because it is weather resistant Because those are going on those like rough pickets And it does help fill those gaps a little bit. So I do like it for that But for these I'm all about this star bond like a super glue about the star bond and the base Oh Justin says he always uses the accelerator, but it's bitten him a few times. Well, we're not going to take care of that You just did A lot of Freudian slips in it All right, can you guys see what he's doing? Oh, no, you can't we're behind behind the thing There's your video at me Then they're seeing all kinds of there you go little rotation Oh, that's great. Just move that just move our oh you can't move our box now I'll just move you over There you go. Perfect I'll get Yeah, there you go. You guys you can kind of see what it's coming along. It's looking super cool Yeah It seems very sticky lately Techie grandma says we just bought a few of your designs for cutting on our laser. Great job. They're very detailed Yes, thank you. That is what we kind of Say about our files. It's one of the things we're proud of with our files is that they truly are cut ready cut ready They're all laid out. You may have to move them if they're going in a glow forge or your size laser bed Uh, but other than that, I set them up just like I do to send them back the tape Yep, I'm missing them Oh, I think I I saw that piece. She's around here somewhere. Oh, she's around here Locator Look on it When you when you're doing your glue would they be in the tape or the Oh, no, I didn't have any tape to be in the other room Oh, and it would tape in there because I did keep the other So you'll have to go find it Careful not to throw away your pieces Happens all the time. Um, yes, my cut files are uh cut ready. It's like I send them to Get a few seconds and wiggle with the star bond. I don't think I want it to adhere as faster. I know you say that I am saying that I know that's what Garrett is saying But I'm telling you you get you get two seconds two seconds with the accelerator But then guess what it's not going to move this it's not going to move too far to the left or too far to the right It is down. Oh, great job. Can you guys see? I don't know if you could see that from But he's got little um green laces on her boots. They're adorable Slip them in look at there. That looks so great Monitor is up underneath the camera Get a little bit Chris says on the bigger pieces pieces. I use star bond on the small areas Tape bond wood glue Oh star bond on the small area and then the wood glue on the bigger areas Yeah, if it's a big design, I would be a big piece. I would think the wood glue would work too What you waiting for oh me? I'm all done with my piece. Do you want me to go? Um, do you want me to glue in your place? Yeah, I want to do kind of do a little bit of You know a little bit You do we have a marker But I can't get through right here A lot of it Look I'll show you guys.  You get two. Now look two seconds. Look at it Oh, okay. All right. All right now. I see you Feeling it you feeling it. Yeah. Yeah I'll show you again Are you gonna show me? Okay. Yeah, I feel like you're gonna show me like a dozen more times I'm gonna move these Hope he doesn't even Pretty squirt.  Yeah, I am and done. I can't get it. Okay. It's okay. I can't see from I was Yeah, I did But if I'm gonna I think I have to be wow, that's why I was awful That looked great Oh, hey, well, you're doing this I'm gonna go find our boot piece sock piece Oh I have just a couple of seconds when I come back with the next one. It's all right.  It is like this I think like that will hold like really Maybe not a dab.  Well, yeah, I'll lay it down. You lay it down. I lay it down We're doing the letters You down by now All right, give me that tea Hey, did anybody get our dtf joke? The other day in our video when we did the 30 day review. Yeah, because we found out what it means in a dictionary Well, I guess we'd heard it before but I was my brain wasn't there and we had so many comments Making fun of our dtf printer Tyra says I know what's hanging for halloween If you need more ideas for halloween, I was playing with an idea of bats and skulls Bats and skulls like what?   I know it's looking great Thanks I think we're gonna have time for a bow We're gonna prep the bow actually I got one in there. I think I can use oh for real. Yeah That was this gonna be the one for the coffin I see that we already talked about this often eyeball Yep, he's really loving that That dtf eyeball on that I'm gonna treat that dtf like frank's red hot going on everything. It's going on everything Forget painting fun tag team gluing like this Yeah, I don't have to put it down. I just Move it to the next spot Say for that big flame. I think I would put the hot flame right there All right, I came in with some really cool flames at first But uh I was told it didn't look cartoonish enough. Yeah, he had some looks sinister. Yes They had really sharp peaks on them Like what is going on with that fire? I was like that's I mean you could hear it crackling That is yes too menacing for this halloween sign Have like four layers Cool Oh, you want to just go ahead and go over here to the here I'm going that's me and guys go ahead to cartoon up. So Please take me back to like eighth grade my eighth grade doodle flame These are yeah I feel like your eighth grade doodle in the ninth grade. I drew the car. I drive today Ellen says like the butterfly one or just a skull on top and bones on the oh, yeah Oh, yeah, skull up top and the bone pattern down below Oh, you know, he sold him on that one. I mean, I like it I like it To do because you already have the concept there I made a template for doing the bottom little like overlay pattern pieces. I have a template. So I just Make a pattern overlay it and just do a minus front All right, you said put these together. All right, there's Garrett's tip. We're gonna assemble these The three layer flame and then we're gonna glue it all along at one time. So I got nothing wiggles out of the way Do I hear something?  That was nice. Yeah, he got them done Oop side Oh good, put it over here. Yeah All right, I'm gonna worry about these little Yeah, look at her. She is so cute All right, can you give me some dabs for these?  You put the other bubbles wherever you Yeah, there's no score marks on here Yeah, I figured we're just gonna wing it do where we get to be artistic Let me let me lay down because I don't know They saw three out perfectly.  Can they? That's me, but they can hang back Bubbling out. I don't think that oh I might have gone bubble heavy Bubble have I see the bubbles bubble crazy And bubble bounce. Okay. All right. Let's right here everywhere. Yeah. Yeah. Yeah, look here.  Yes My OC. Oh my gosh Thanks And it says Kimmy Garrett, thank you for being an inspiration to me and my family because of you We got a laser and have been able to earn enough money for another round of IVF to expand our family Oh, that is awesome Wow, good choke me up. Yeah, that's awesome Good luck to you. Yeah, good luck Good luck Loved all Helen says my miracle baby was IVF too I sketch on canva. Okay. So Garrett the other day was drawing We're gonna I can't wait. I hope Friday's project comes out as planned Because we are really excited about it.  She's gonna Move in the wind. Hopefully and yeah, hopefully and he was he was drawing it out by hand And I was like, what are you doing with a piece of paper and pencil? Like this day and age. Where's the iPad? He was like, I don't know Kim Where is the iPad? I was like, oh I had to take a pic. So I had to draw it by hand Then I colored it in with marker I took a picture And uh, now I'm breaking it up and yeah, today's Tuesday. So it's gotta get on it We drew it we sketched it out. Well, yeah, we sketched out the idea on sunday You worked on it on monday and then But monday night, you couldn't kind of keep working out and finish it That mommy just caught my eye Uh, tracy says I think I'm going to cut this out of colored acrylic. I love working with acrylic. So do we now? Oh my gosh Love it last week's project was that live on air sign right here. Oh, yeah Live on air sign We loved it. It cut beautifully. I can't believe we haven't done more with it Uh, well, I can because it's kind of expensive. Yeah, but I love it. I love the way it cuts. It's great. Yeah That's great. Like I feel like the first bubbles on our socks Oh I'm a lot of bubbles now It looks amazing. She looks awesome. Ready for the lift Think think we're ready for lifting.  Look at that I put the ribbon holes up here in the handle So it doesn't block her feet Yeah, hold it hold it back here because I feel like back up there it gives a Um, well still glare. How's that? Yeah Goodness. Yeah, there you go. There we go Look at that. Isn't that cute? I love it So do you put a bow on her? Oh, yeah. Yeah, I have one in the other room. Yeah, you want to go get a bow? Yeah, you have a few minutes. Bow this thing up Let's bow Kim Let's bow Better get that bow in gear We'll call her hanger if you think Look at the symmetry Oh great Can you can you not balance so I could see I just want to see the Could it be a green hanger or orange? I'll bring both I'll bring green because her socks are green. I'd say green or purple Maybe if she had orange shoes You could go with the orange ribbon or the orange hanger I don't even think it needs a bow I think I think this thing speaks for itself. No bow needed I think you just need a hanger I'm coming. I'm coming.  Yeah, I happen to have all about the bubbles So it's even got a rich hat and with the feet on it. It works Yeah, no, you can give me your vote. Yeah, right green I go right here I guess It's so hard to see with the light glare coming in I don't have any lights on that's just the window. That's the window. Yeah, there's a huge window across some of See Sometimes definitely orange to pull that up the orange from the other end. Oh, you know, we should Invite people to come up and watch from the windows like they do on that one morning show Right out there the hottest part of the day In the other window beating with the sun beating down Bring an umbrella Bring an umbrella Bring a whole tent. There's no shade out front. Oh, yeah, bring a little tent in the cooler Camp chairs will come and tailgate with your little hammock A small grill and you got me outside Can you reach those scissors right there? How long should this be? That same one. Yeah, it doesn't need to be Keep it long on how you did your bow I posted a horrible bow tutorial On our facebook page and our patreon. I think and our facebook group, right? It was the it was the filmer It was definitely the filmer. I'm gonna do it again I'm gonna do it again because I had a teenager film in me. Well, no that one was Uh Whoo, that is a big bow for this little sign, but I like how you're taking it But one of the teams take it for me. I enjoy. Oh, I just put it on upside down How can you tell nobody can tell when her feet are upside down. So I think it worked out. I think the feet upside down on the blue hand I can't again Let me see that Kind of hiding her Like a behind her I look silly I think this one's gonna need a smaller bow. I don't think this one needs a bow There she is with her bow. Isn't that cute? Oh my goodness. That looks so cute Yeah, I don't I don't think she needs a bow the bow should be like more bubbles She put a bow on it like some people put birds on it. There you go Oh, we should put a bird on it There's a pillow. I put a bird on it Super cute. So freaking cute Oh, thanks. I think I'm gonna glitter stripes on her socks. Yes. Oh glitter stripes. Yes. That's a good one Irene hi Irene late, but she made it Hi Mandy from whales. Thank you. Well next week we're gonna do some fall. I know you guys we did What Halloween things and I don't want to have we done for Well, we did Well too because we did Frankenstein and the mummy and now we've done the witch And I'm gonna do the I'll post the house make goodness. That is adorable. I hope that thing from Um Annabelle just sets it off in my opinion. Yeah And if you can't really tell from there, but if you were up close, you'll see that the bow actually has witches hats and upside down feet. Yeah. Well, it's upside down because But no, I think it works because the witches are Yeah, I see her feet are upside down Uh Denise says she's still in awe from the neon sign we made thanks Denise. Oh, thanks. We're ready to do another one Let's do one this week and then we're gonna actually do the soldering. Yeah do the soldering and I just like not no I don't think we should do them back to back.  I want to make you want to join my dance troupe Leave me a comment down below auditions are in a week John title says you can't wait to make it And are we posting it on patreon soon? Yes, you can now post it on patreon Yes, I'll post our patreon before we leave today before we leave today or yeah, I can do it Yeah, because it's like 520 so Michael me Thursday you did that on purpose You're the you did the technical sabotage at the beginning. Yeah, that's what it was. It's me so Give the sabotage the beginning so that we would be late today I can have to miss my I probably haven't been that good for my weighty watchers Hope you haven't been good for this week I'm pretty good this week Pretty good. I don't know that Walks too many pounds Snackin Good don't watch our show and not a show to watch Yeah, we were I told you guys we were watching stranger thing Watched it all all of it good in like two weeks the whole thing While I was doing design And he just says Kim's always so surprised Oh, well, I just love how they when they come together look I see it on paper and then I don't paint it until We get to you guys and then when I see it done I'm just like that is so I'm this surprise when it comes off a laser. She's this surprise once it's I am I just love it and then when I see it on the screen up there. I'm like look at that. That's great I know I can't wait to take it to the farmers market. It's totally good. So You like I still feel like Yeah, well, yeah, I'm all for it. Do you want to know why we don't always get them away Garrett? Why? I feel like it's gonna be uh Because Garrett is a sloppy painter and he there's such a mess that you can't really give them away They look good from a distance you guys But when you get up close, I wouldn't want to I wouldn't want to mail it to you You do get one of my signs just answer the door quickly They should get up off the couch if you know, you got a piece of half painted junk hanging on Jennifer says she enjoyed her first live show with y'all. Have a good evening everyone. Thanks Jennifer Have a good evening the technical difficulty. Yes Have a good evening and then uh, give me a comment about what you're having for dinner Your peanut butter sandwich didn't do it. Yeah, he was like, I think I'm gonna have a peanut butter and jelly Which he absolutely never does and I thought that was random. So The other half is still in the toaster oven All right, come on. All right. All right. Sorry I Oh, yeah We're about out of time. So if you're not gonna join it, well, you will join me for Friday. We'll see you on Friday For our weekly project. Good job, babe


Everyone, welcome to this special CUBE Conversation. I'm John Furrier here in the Palo Alto Studios of theCUBE. We are the special guest row and trial of CEO of Five Nines, formerly the Cisco, formerly CUBE alumni. Great to see you, thanks for joining me today. Great to see you, John. So let's talk about the future of the Contact Center. You got a new role, CEO Five Nine. Looks like a great opportunity. Tell us about it. Well, the Contact Center is really where it's at right now in the UC space and in the collaboration space. And frankly, in the digitization trend for most companies, they're realizing that the experience that they give to their customers has got to transform. Customers are telling them that if they don't fix the experience they deliver, they're going to leave the businesses that they're doing business with. And so I think that's, it's really emerging as this really hot space and interesting space in a place where businesses recognize they have to spend money and do a much better job. One of the things that we've talked about in the past certainly that you're always on is the wave of cloud data AI. You've always had that vision in our previous conversations. Five Nine now in this Contact Center, kind of an old legacy, old way of doing things, voice over IP, managing customer relationships, whether it's support or outbound, seems to be changed with cloud computing in the role of data and now machine learning and AI has really been an accelerant. What's your vision over the next five years as this starts to transform and people reimagine what that's going to look like for their businesses because certainly customer relationships are changing. People have multiple devices here on any platform. They're horizontally moving around different websites, different places, different on the go. A lot of change happening. What's your vision? There is a lot of change happening and it's change that's primarily driven by consumer behavior and sort of enabled by technology. So the biggest factor, in my opinion, that's affecting businesses that you have at the age of this empowered consumer.  And so at the time, the way that I did that is I ran down to Home Depot. I looked at what they had on the shelf. I picked a shelving system and I brought it home and I set it up. 10 years later, and this was just about a year ago, we have moved since then. And the garage is yet again a mess and I've been getting a hard time about it. So finally I said, okay, okay, I'll organize the garage and so what do I do this time? I go out and I get on my phone and I search for garage organizing systems and I get lots of different forms and people talking about things and reading customer reviews and so on and so forth. I do a whole bunch of research. I actually call a couple of the companies. They made three different calls to get some of the details about their product that I couldn't get online and ultimately ordered one and it shows up my house. So 10 years ago you have sort of, a not very empowered consumer. I took what was on the shelf, that's what I got. 10 years later, you have zero trips to retail brick and mortar. You have a very empowered consumer, me, that has lots of options, lots of choices and three calls to a contact center. That happened in the span of 10 years. Powered by the internet, powered by my mobile phone, powered by connectivity and so on and so forth. So any business who's in, every business essentially is dealing with this challenge and my expectation in terms of who I'm going to do businesses was heavily influenced by the quality of their website, the quality of the experience that they had, the quality of their community, the user reviews that were coming back in. Some of them, some of the commentary, like I got this thing, it was missing some stuff, I couldn't get hold of them. It was super hard to deal with. I'm not going to do business with that company. So what, part of that transformation over the last 10, 20, 30 years, has been the empowered consumer gets to make a choice and they don't have to do business if you don't have a great experience. So that's moving the contact center industry from being a sort of an extension of the phone system that we really don't want to think about very often into something that's really, really important for businesses. And I was seeing that left and right coming from my previous job. It's interesting, it's an opportunity too. It's a challenge on one hand if a company's dealing with the old way to do it. It becomes an opportunity when the user expectations and experience is impacted. That's a buying decision or a relationship, emotional decision. What does this opportunity mean for companies? Because now this now flips to the potential sellers of services and products. They have now an opportunity to take advantage of this new dynamic where users are in charge of being empowered. What's the opportunity for companies? So it's two things. One, if you're a disruptive company coming at any or starting up a new company and you're going after this, you can look at the user experience as part of your differentiation value proposition. So I'm not only going to have a great product, but I'm going to wrap that in a great experience and that's the expectation today that any new company can make. Take a company like Square, for example. Yes, they have a beautiful little card swipe reader and they have a nice industrial design but that's not just what you get. You get a team behind that coming from the company that provides great support and a great experience. And when you sign up for Square, I guess the first thing you get is an email from their CEO, sort of welcoming you to the community and you see that with a lot of modern companies. But Tesla is another great example where you see a really tremendous experience being delivered around what is fundamentally a great product and that's not something that you would see with the incumbent. So I think if you're a disruptor or a new company or you're looking at transforming an industry, then the opportunity is think about the holistic customer experience. If you're an incumbent or you've been in the business for a while and you're facing one of these sort of digital disruptors, if you want to call them that, then your opportunity is to re-imagine your customer experience end to end and put some time and effort into it. You know, the reality is still, and I was in the call center 30 years ago, almost, that the customer, the call center in most businesses, most incumbent businesses today, is a cost center because it's something that you sort of essentially have to deal with once this product has been sold. And it's not a place that most executives and most businesses want to go. In fact, in many cases, it's been sent to other countries. Your contact center is you don't even know where it is. It's in the Philippines or it's in some other country or it's in India or it's in a less expensive state, which is all fine, but it's not fine that executives and companies don't want to go and see where the front line of their business is, which is the place where that experience meets the customer.  And look, go walk a day in their shoes and experience what it's like. One of the things that we've been reporting on over the years, and you know, you've been following theCUBE and SiliconANGLE, is the talk of CX or customer experience has been going on for many, many years. Somewhat aspirational outside of the corner, cases of companies that actually specialize in differentiating on customer satisfaction and user experience and that's obvious and you know, check the box there. But as the market changes, it's now attainable. We're seeing that the real actionable execution for companies to modernize. What was once a call center, as you pointed out? How do they do that? What's the opportunity? Certainly cloud computing helps, data and AI are kind of at the table. How does a company that wants to modernize and have a real advantage and change their business business approach? What do they do? What's the plan? You guys seem to be positioned for that. What do I do? What's the playbook? Go to 5.9.com. No, the reality is that the first thing you have to do is really believe that this is an important aspect of delivering your business to your end consumer and look at what's making up your competitors offer, not just their product, but their offer and sort of internalize and get the idea that, okay, yes, this turns out, it is important and I care about it. I'm going to go spend time on it. Because look, the reality is we know how to deliver, any business, you don't have to be a genius to figure out how to deliver great customer service. You know, what do customers want is actually really simple. When I call you, answer the phone. Don't send me through some rigmarole of IVRs and other technology hurdles. Don't hide your phone number when I want to get a hold of you. Make it easy for me to contact you. And when I contact you, what do I want? I want someone who understands me, who knows the problem that I have, who's an expert, who can help me, and who has empathy, who can really connect with me and relate with me and if there's a problem, it's not just about I'm going to solve the problem, but it's like we understand and we're sorry, and we're going to make this better for you and we're going to follow up with you. So that's a big part of what you have to, and it turns out doing that is not hard. You don't have to be a genius to figure out how to do it. Now there are lots of technology companies that are out there today that make that easy. And the history of the contact center essentially over the last 25 years has been essentially kind of stuck in a phone closet somewhere with some technology that has actually hindered what smart people knew. We knew how to do this. We knew how to deliver a great experience. The problem was you had like this legacy technology and you had to call somebody in the data center or somewhere else and they were like that's going to be hard and it's going to cost millions of dollars. Our system doesn't support that. And so there was a technology sort of shackles that were on customer service experts and executives and businesses. It was like, wow, that sounds like it's going to be expensive. It's going to take a long time. Now we're in a world with the cloud where within a few clicks and a few minutes you can deploy a contact center. So we go to our site or other sites and you can instantly have, very, very quickly have a contact center that is modern, that is flexible, that has all the latest features and functionality. And so technology is no longer the hindrance. That has been taken off the table. Our company was born in the cloud. There's other companies out there people can use. The bottom line is, this is not really a technology problem anymore. So people have multiple devices and there's a lot of different channels of how people engage, that's the expectation. On the company side, there's a variety of sets of resources that can be deployed at any given time. So you kind of have this now integrated kind of philosophy with cloud. How, what does cloud and data and now AI do to the contact center? How does the contact center change? What does it look like? Yeah, so the real most important thing that has happened with the cloud computing wave is first that it made technology easy to consume. It used to be really hard and expensive like we just talked about, just to get technology. And then once you got it, you were stuck with it and it didn't change ever. Okay, we're kind of beyond that now with the cloud. And that was with the table stakes, but something else happened when we started moving technology to the cloud. That was more important. And that was that we started collecting data. And as we started to collect data, that became really interesting because of one other thing that happened, which was the revolution that happened in machine learning. And it started about 10 years ago with some very big scientific breakthroughs on deep learning more specifically. And what that deep learning approach needed was lots and lots and lots of data in order to work. So it was a great scientific breakthrough, but it kind of stalled a little bit at the beginning because there wasn't a lot of data out there that could actually, you could get the benefits. Well, as companies have more and more been moving to the cloud, what that's creating is centers of data. And not just data for your company, because lots of businesses don't have enough data actually to power machine learning algorithms. Machine learning algorithms are famously data hungry.  You know, the more you have, the better you are. In fact, you can also say that, you know, if you have more data, it's better than having a great algorithm, right? The more data will always win. So what the cloud has unlocked is massive amounts of data. And that data is important to actually get at the root cause of the problem of bad customer service and support, which is with that data and the breakthroughs in machine learning and that data in our industry is customer conversations. What's your customers are actually telling you either by text or by voice or by email? That information is really interesting and can be married with machine learning technology to provide automation. It's interesting, you mentioned customer. I think that's, I think a key point. And you know, as we look at the data world, people look at certainly from a tech perspective, let's apply technology to data. Great, that can assist in things. But when you talk about customers and you're in business to serve customers, that's probably the most valuable data. So as you said earlier, people hide the phone numbers. They want to shy away from engaging with customers to not support them or hope they go away. If they might be indifferent of serving them. You're saying the reverse, be proactive, engage the customer, get that data so you can iterate on that. So I get that. I think that is real innovation in terms of the direction. But as you're dealing with customers is also the human side of it. Customers want to know that there's someone on the other side, you bought your garage organizing system because of that component. How is the role of humans and machines impacting this new transformation from customer center to contact center to essentially customer center. What is that piece of humans super important? Yeah, we don't see technology replacing all the humans actually. Because, and this goes back to my experience in the contact center and many years ago. And my observation was, and in fact, my first job I set in between two different agents. And one of them was named Dave and one was named Ken and Ken was really warm and effusive and he got, I remember he used to get gifts on his desk from customers. It would send him flowers and chocolates and their products and so on. And he could tell a customer to shut up in a nice way and they would love him after it. I mean, it was amazing that he could do this. And it was all about empathy. He didn't actually know all the answers to all of the questions, but he created these like incredible fans amongst the customers. The guy to my right, Dave, he was super smart. He just had like as much empathy as a rock and he could answer all the questions really fast. Okay? And so I used that because I would learn things from him, but customers didn't like him. And the answer, you know, when I saw in those two folks was that you can't do one or the other, you need both. And what computers and what machine learning specifically now that we're getting all this data through the cloud is able to do is we're able to predict the answers to what customers, you know, what the questions from customers were able to predict those things really quickly. So that's a sort of a mastery. So machines can help with mastery. They can help with being able to answer every question instantly or know the best thing to say to a customer at any given time. But what machines can't do is empathy. Humans are the ones that have to bring the heart. So what we're working on at 5.9 is using machines to help agents, human agents, give them mastery. And we're letting the humans then focus on what they do really well, which is bring the heart to the customer. And that creates a bond between a brand and a customer that is like unbreakable. I think you're onto something big there because if you look at digital, the impact of digital technologies, and you can look at variety examples, mainstream media to technology companies to any kind of industry or vertical, there's a lot lack of emotional IQ or emotional quotient. And this seems to be what people are looking at. You can just look no further than some of the polarization with digital in terms of media coverage, politics and whatnot. You start to see this focus on how to bring more empathy and more emotional IQ to systems. And I think users are responding to that. Can you comment on your reaction to that? Yeah, part of this starts with confusion that the contact that is rampant in the contact center industry, which is that people don't really want to talk anymore. And this has been observed because of the fact that we have new generations entering the workforce like millennials, you know, we all have our kids out there who would prefer to text us than talk to us often. But the reality is, and we surveyed this, that actually even millennials still prefer voice as the primary form of communication. And that what has happened, that is the mistake. What is the error that people made? The error that people made is assuming that we're actually conflating a bad voice experience with the fact that voice is bad. And that's just not true. And it's observably not true. We've gone and actually proven this. So what we've sort of realized is that what you need to fix is the bad voice experience. What is that? It's like going into an IVR, okay? That's frustrating, you know. What's an IVR real quick to find an IVR? Interactive voice response. So it's the push one for this, push two for that. Everybody hates it. Everyone hates it.  We need to get rid of those things because they're just awful. So you go into this tree and all that. Okay, so get rid of it. By the way, everybody five years ago said, oh, we can fix that problem with bots. And that actually is almost worse. You know, I've been trying to use bots for the last three months. I've been doing my own little test on this and communicating, you know, using only using text. And whenever I hit a bot, it's like the last thing I want to do is talk to a computer. I want to get to a human. So my first question now is are you human? Which is my version of push zero to get through the IVR. It gets to get to an agent, okay? So, you know, there's been a confusion about this. And when you go back to what you had said earlier, this notion that users, that, you know, the empathy is what has tend to be lost.  And people just in general are not as good at communicating that emotional content on text because they're not very good writers generally and they don't have time. Whereas they're excellent at doing that with their voice. You know, I'm not happy versus I'm not happy. You know, there's a huge range of emotion that can be communicated with the human voice, which is extremely powerful.  It's a, you know, they understand you. They can get to the root cause of your problem very quickly. Then it turns out that the human voice is extremely useful. And we're in now entering into an era where we can use the computer to talk to humans in unique and interesting ways. Now that I believe is actually still a little bit further out because of a variety of reasons. But in the meantime, computers and AI can help agents master their craft and let them focus on the empathy side of things. So in terms of five nine, the core problem that you're solving is what? So we provide a flexible, easy to configure, easy to deploy cloud based contact center. Okay. And it's, it's minutes or hours before you can have this technology deployed. You don't need to have a phone system. So you look at a call center that's sort of from the old days and it's like lots of phones on desks. With art in our world, you sweep those away. You have a computer and a web browser. You plug in a headset.  They get a beautiful web UI that's deeply integrated into Salesforce or Zendesk or ServiceNow or Oracle or any CRM system that you have. And we give you this really, really tightly integrated end-to-end experience and we just make all of that easy. And it handles any kind of contact, whether it's voice or text or email, it all goes through our system. It's all in the cloud. It's really easy and it's affordable. And the data management is pretty straightforward. Is that going to be flexible and agile enough to use with other things as people start having different touch points? Absolutely. In fact, with our system, all your calls are recorded into the cloud as are all of your contacts. All of that is stored securely in our servers and is accessible to you. There's a whole range of apps in the contact center you can plug in on top of our platform and including things like Verrent or Calabrio or CSI, this whole area of workforce optimization and so on. So lots and lots of technologies are actually built on 5.9. So when you buy our technology, you're really buying up technology platform with a rich ecosystem of apps that plug in on top of it. And where we sit really in that value chain, is the core platform that delivers the data and the pipes and we sort of provide the intelligence also that runs on top of that data. And that's where we're heading. And that's your core innovation pretty much. Get that cloud-based, stand it up fast, get the focus on the- That's part of it. And I'd say the second part of it, that's sort of product and platform. The second part is really the offer. So it turns out that if you go to most companies, the things that make their customer experience poor that they want to fix are solvable through capabilities that are already available in the platforms that they generally already have. What they're missing is a partner who can help them make that happen. Because it turns out it's not easy. We've got a very flexible platform. It's been built over more than a decade. So it's like really rich in features. But the question and more and more what we see our customers wanting from us is a complete offer. And that includes professional services, on-site support, people to help you, you know, hand-hold and walk you through that process. So we'll kind of go the extra mile for our customers and give them an end-to-end solution to their problem, not just a piece of technology. Now if just technology is what you want and our technology works for businesses with two support center reps. So it's, you know, we scale all the way down to two folks but we also have contacts running that have 4,000 reps. So we run that entire spectrum. For the small customers, they want something easy, pre-configured off the shelf, just go, okay. There's nobody coming on site for those customers. You have 4,000 reps, we've got people on site. We darken the skies with our support people and our engineers and everyone else to actually provide a complete solution to our customers. That's great. Well, congratulations, I think having that innovation and having the cloud approach gets it up fast, gets the value delivered and then as they grow, you can flex with the size of the organization. You're not limited. Exactly. So I want to get to, you're doing a panel discussion at Enterprise Connect coming up in Orlando. That's where we first met. This has been a show that's been talking to the enterprise customers who have been evolving from, you know, voice over IP, integrated communications, unified communications, that world of voice data and systems to now an open cloud-based data AI. So it should be exciting. Yeah. Not a panel. I don't want to give it away but what are you going to be talking about? The title is Why Customer Engagement is Leading the Enterprise Communication Conversation. Yeah. Give us a quick teaser. Focus on what's coming next. And one of the big reasons that drove me to this company that's attracted some top talent in the industry is that many of us see that the era of the cloud has actually opened these golden doors to a new land which is powered by artificial intelligence and machine learning. And that we see that solving some of the root cause problems that we talked about earlier about customer service and experience that have essentially been talked about for a long time but haven't been solved. But finally, the technology has actually caught up to the problem. And so our big play at 5.9 is to become the world's best self-learning intelligent contact center platform. And we see that the contact center has is shifting from being less a contact center and more a center of customer data. And that that is the key insight that, that is the key insight that we had is that, wow, this is a lot of really interesting data. And it turns out what your customers say to you is really, really important. And today in almost all contact centers, almost everywhere, that data goes nowhere. It goes away because it's not very useful. Most of what customers are telling you is actually voice traffic. And that sits in wave files if you record it at all which many customers don't. And then they're not very useful so they get thrown away. We figured out that that information is ridiculously valuable. But it's only become valuable recently because of advances in machine learning that allow us to do speech to text reliably as good as humans. Speech to text has been around for a while. It's just been really crappy. Now it's really good. And now that it's gotten really good and affordable, every customer can take advantage of it. So because all of our customers have all of their data stored on our cloud and all calls get recorded, we can now start to translate those voice wave files into text and provide that as insight back to the customer. We signed a partnership with Google to leverage their technology to help us make sense of all of those spoken conversations and then ultimately all of the text. So we believe the next generation of the contact center is going to be less about a contact center and more about a center of customer data which can be used to drive automation and insight back into the business. That's the big transformation for the next decade in the contact center. Taking the contact center, making it the customer center. This is kind of compatible with the big- Customer data center or a center of customer data. I mean, it's really kind of in line with how DevOps changed cloud computing where you had Dev and Ops coming together and you're taking that concept and that ethos to the contact center. You know, look, I'm not sure that it's exactly like DevOps but I guess you could draw that correlation. I think what you do see in business is that there's new functions popping up all the time. A recent function that's popped up is customer success. And what is customer success? It's all about reaching out to your customer to help make them successful. And the insight that led to customer success is when you have a services business, if you engage with your customer proactively, you actually can make more money and drive higher value both for the customer and for the business. And you know, I relate this back to my first experience in business and I remember, and I was in support and we were on the 12th floor. We had a whole floor of people. And I remember our boss came down one day and they said something really interesting. They said, every time you guys pick up the phone, we lose money. I mean, if you can believe that, now it sounds crazy, but that's what happened. And I felt kind of bad about that. I was like, wow, I don't want to answer the phone but it's ringing all the time. So what am I going to do? Well, the answer was, we hired someone, not me, but the team, hired someone to hide the phone number.  What do you want to do? Get less phone calls. Well, how are you going to do that? Well, if the company's customers can't find, guess what? Tons of customers did this. The other thing we did was we implemented an IVR. Let's try and give them self-service but really the motivation, you don't want to take calls. You're hiding the customer experience. They were running away from the customer experience. Now the irony was, and this is in hindsight, I see this, that right on the floor above me was, it wasn't the 13th, it was the 14th floor. It was a sales floor. And they were doing everything they could to proactively reach out and contact customers who didn't want to really hear from the sales people. So you had this situation where you had a floor of people, my floor, which were sort of running away from customers and a floor of people that were trying to run towards customers and were both missing them. It was insane. And what's now transpired in business is that people get this and go, wow, if I can deliver a great experience, it actually increases loyalty. It increases the amount of services that my customer will get. They get more value, I get more value. We want to run towards customers. We want to reduce the distance between a business and their customer to zero. We want that to be like this kind of connection. We want our businesses, their customers to love them. And the way that you get that love actually often comes through the contact center. So it's becoming much more strategically important. Connecting and engaging with customers. It has to be powered by machine learning. You can't do this just by going, I mean you could do it by hiring lots and lots of humans, but it's really expensive. It does not scale. So the only answer to this problem, which we know how to solve, is to leverage technology. And it starts in the cloud. Great, great stuff. We'll see you at Enterprise Connect. The Cube will be there. And great to see you. Thanks for coming in. Yeah, great to see you, John. This is the Cube Conversation, the special Cube Conversation here in Palo Alto, Rowan Trial of CEO of 5.9 Solving. The contact problem, bringing it and modernizing it, running towards customers, customer engagement. And I got a big panel coming up Enterprise Connect. I'm John Furrier here in Palo Alto. Thanks for watching.