And we're live great. Thanks Victor. Hello everyone. My name is Kenny Johnson I'm the product team here at get lab We are going to be presenting the kickoff call for the 11.10 release This is the release that will come out on April 22nd. So next month a reminder to everyone that we will go through each individual product manager's stages walking through the new features that are in the milestone for this month, but we do plan Ambitiously and so it's not the expectation that every single thing here will get merged and be delivered on April 22nd With that I'm going to hand it off or I'll continue to share But I will ask Jeremy to walk through the issues for the managed stage Yeah, thanks a lot Kenny really appreciate that intro So I'm here to talk about three exciting kind of new additions to the product The first one is a further iteration of what we've been working on for the past couple of releases Which is an enhanced version of group SSO. That's primarily designated towards get lab calm in this release We're adding in new user flows for both users that are using something called Group managed accounts, which are a dedicated user account specifically locked to a particular Enterprise's activity and also you new user flows for SSO enforcement in general So if you're curious about this or an enterprise is interested in these features Some of the sketch prototypes that we have for that flow The other thing we're adding is we're also adding additional support support for STIM Allowing enterprises to actually create users before they actually join your organization So we'll have an endpoint available for for adding users making this a real enterprise great SSO feature The other two things I'm excited to talk about is a simple change is ability to add multiple owners to a project for a long time the assumption in get lab was that a project had one owner and this led to some interesting behaviors when as Companies tried to kind of work around this limitation But we're moving that we're allowing now projects can have multiple owners Which makes a permission management much more flexible for for projects in general and I'm particularly excited about the last item Which is the ability to customize your time zone within get lab for a long time time zones in get lab are locked to GMT and Now we're adding the ability to customize that at the user profile level to select your time zone But also to allow it to select the preference of whether you like to see times in 24 hours versus 24 12 versus 24 hours and also see absolute times rather than relative times throughout the product So particularly excited to see a more flexible time preferences throughout the product and the CSSO continued to Purate and improve but that's all for manage back to you Kenny Awesome, thanks Jeremy and great to see the time zone conversation on the first day after our daylight savings time change here in the States I'll move it on to Victor if you want to cover what's in coming up in the planned stage Thanks Kenny if you click on the first link view epic where relationships in epic. That's the issue that we started Earlier from the last release and we haven't finished it quite yet. So you can see from the screen The third screen there you can see where we're going to show roadmap views We're going to show tree views right inside the epic itself so we're really excited to continue to work on that in this release and Likely ship the tree view first the second issue again is a hangover and that is creating an epic from the epic itself and so that makes it really easy if you are doing a work breakdown structure and you're continuing to scope out work and You just want to create an epic there You don't want to go back to a list of you can just do it right in line there And again, that's something we started last release and we're gonna continue it in this release Key value labels is something brand new and if you don't mind clicking on that Kenny There's there isn't a mock-up per se, but you can see the What the highlighted and read there? That's how we're going to Take advantage of the space of titles. So within the label There's a light label title obviously or the name of the label And so what we're going to do is take advantage of that. So we're having something called key value So the example you see there is if you have the word priority Double colon one that could be the name of one label and another label could be priority colon colon two and the idea is For any given issue merge requests or epic you can only have one of these labels So so like the key is the priority and the value is one two three or four So essentially it will be mutually exclusive and and these labels will be applied with some type of replacement logic And we think it will solve many interesting use cases So do take a look at that one and then the last two issues I wanted to mention really quickly are some additional visual designs things that we've started working on And we're continuing to iterate so issue list row design and related merge requests Design if you want to click on both word quickly Kenny you can see in the issue list of version as you scroll down you can see additional Sorry, not additional. You can see how it's been restyled. You can see in the issue list now. You have you have a header And then you have the labels all together there You can have you can see the title just the different meta information has been grouped in different ways And so designer Pedro worked a lot worked on this a while back and had some really good results I mean speaking with users and doing a little bit of research the related list merge design Related merger quest in issue design is something that we've already released A milestone or two ago and what we're doing in this particular issue is adding additional information So right now if you look at production data You'll see just the title And you'll see the icon on the left and the and the pipeline status on the right, but you won't see things like a signee And another information there and so we're going to add that with this particular issue. All right back to you Kenny Great. Thanks Victor. Yeah, I'm especially excited about the key value labels I think that's a great use of an existing primitive so On to James for covering what's gonna come up in create Thanks Kenny, I've got three new features that are particularly exciting to share with you on the create front The first is adding some new get push options to create a merge request when you push from the command line So it's quite common that you want to be able to just quickly commit to master and particularly for projects that you're a maintainer of and I don't know not your Production application, but maybe some documentation or other things that you want to have really low barriers to contribute But the problem with pushing directly to master is you could break the build and So what we're doing is we're introducing a new get push option to create the MR So that you can set it to merge when pipeline succeed That'll be the second iteration So with one push you can commit create a merge request set it to measure on pipeline succeed And then assuming you haven't broken the build your merge request will merge just like committing directly to master but without the risks The next feature to share with you is multiple discussion threads on merge request if So in a merge request where you're leaving code review feedback At the moment you can only leave one Comment or start one thread of discussion on a sit on a line in a merge request And that's great most of the time because normally there's only one problem with a single line of code But there's lots of situations where they might be Sort of separate considerations being discussed in the single thread and it's hard to track whether each one of those is being resolved so for example, you might have written a regular expression which is Incorrect and broken and doesn't do what you expect and that might be one piece of feedback You leave on the line of code But the second thing might be that this should actually be moved into a helpful function in a different area of the application And so that would be a separate thread that you'd want to discuss Separate to resolving the accuracy of the regular expression And so this will be a really nice improvement particularly batch reviews where you can quickly scroll through and start a new Discussion on a separate topic on a line of code that's already got some existing discussion. That's on a different topic And finally the long-awaited and improvement to merge request, which is multiple assignees Just like issues have multiple assignees because often there's multiple people collaborating on an issue There are also often multiple people collaborating on a merge request For example front-end and back-end engineers UX designers, but also during the code review stage It's typical to assign the reviewers and unassign yourself as the engineer during the review process to indicate that someone else is working on this And you're working on something else instead And for large merge request, there's often multiple reviewers reviewing at the same time So this will be tremendous improvement. It's been very popular in the community and we're looking forward to bring it to get lab And then the last two improvements that we were working on in the previous releases improvements to the way suggested changes works so that you can suggest changes to multiple lines and Improving the web terminal and the web ID so that your changes have been buried into the runner environment So yeah, some great exciting changes coming to create side of get lab Thanks Kenny. Yeah, awesome. Thanks James I know the product management team here is heavy users of the get workflow and I saw a lot of heavy Notting excited about these features coming. So Let's move on to Brendan Brendan. Let's talk about what's coming up new in verify But I'm even more excited for what we have planned and verify this release so first off is going to be a Proof of concept for our vault integration. So there's a lot that we want to do with vault And there's a few epics that you can follow this one this issue links to it and that includes both integrating vault as a first-class Secrets management tool for get lab CI CD and verify stage and then to be used by all the stages after it This is because vault really has kind of won the market in secrets management And so we think that it's a great tool and it has an open source version that a lot of our users use To manage secrets and so this Release will be doing a proof of concept of integrating it with a get lab runner And then we're also looking about how can we integrate it as a first-class citizen within get lab and then also migrate The secrets that get lab uses outside of the verify stage Intervault and maybe use fault as the answer for all secrets within You can find a couple videos just a plug for get lab unfiltered you can find a couple videos of our CEO said and also my team discussing that in more detail On the get lab unfiltered channel Next we're going to add a generic metrics report type This is going to be a really valuable feature I think and one that is a small print primitive that we're going to build a lot of the testing features We'll be bringing directly into get lab this year with it's going to allow Engineering teams to track any metric that they can measure that changes over time With it within the merge request and so we'll add a merge request widget that has this generic metrics feature will implement the open Format for metrics tracing that's similar to the friendiest format and allow you to kind of track anything you want to manage if that's Timing if that's performance if that's memory usage you'll be able to track all that over time and Then the longer way to verify feature To go along with the long way to configure feature is the windows container executor So this is adding a new executor to the get lab runner That's going to allow you to execute windows containers on windows systems And so you can read a lot about that now. There's actually a lot that has shipped In a get lab 11 8 to enable this and then get lab 11 9 will be really excited to To I'm sorry get lab 11 10 will be really excited to show the final Great. Thanks, Brendan. Yeah, I really like the MVC approach to our vault integration and exploration Jason would you like to tell us what's coming up in package? Sure So first up for packages the group level dependency proxy MVC and what we're doing here This is going to be a larger feature that we're working on for some time in the package stage But this is going to be a way to Handle you know retrieving and storing and publishing the artifacts that are part of your Build and delivery pipeline in an easier way we're starting out with a container registry and Starting to implement caching as the first thing that we go after but this is something that we can eventually expand upon to include Security and other rules that you might implement in in higher managing Not just your container registry, but maven and and other dependencies that are better downstream And then I also have the release section next so First up is finishing the combined merge refs for merge request pipelines, which we talked about in the last kickoff We've made some great progress on this issue and are going to be wrapping it up in the 11.10 release The what this feature is if you weren't on the last call is being able to actually generate the combined ref of The source branch that you're working on with the target branch and run the pipeline against that combined ref So this is going to give you even more confidence in what you're actually going to be merging into your target brand Next up is an AWS integration MVC Where we want to make the AWS integration a little bit easier to use by giving you a way to enter into your credentials or other configuration that goes with your AWS Integration and make that available to the pipelines that you run Yeah, that's going to be a great feature for just making that a little bit easier to manage and especially at the group level Next up is a group level environment dashboard which will be similar to the Pipeline dashboard feature that's out recently or coming out soon the what this is is a Environment-based view of what's deployed where so if you're somebody who's looking across all of the environments at your company Maybe a maybe you're a release manager. Maybe you're a tester and you want to see what's deployed where What environments has your change made it through on the path to production? This will be a great dashboard for you to take a look and and see what's going on We're also going to be adding automatic HTTPS read certificate renewal for pages By integrating with let's encrypt. We're going to make it much easier To handle that automatic certificate renewal right now It's a little bit of a pain to handle and this is a very highly requested issue So we're really excited to be delivering this and then last up is feature flag permissions in the last release We're launching auditing for feature flags So you'll be able to see what what has changed and when With somebody adding a feature flag or maybe changing the value in a certain environment And with this permissions You'll then be able to control that only certain people should have access for example to change in your production environment What the feature flag value is? So a bunch of exciting changes for a package and release that we're excited to bring out and back to you Kenny Awesome, thanks Jason. Yeah, I'm especially excited about the AWS integration MVC Daniel we want to talk to us about what's coming in 11.10 for configure Thanks Kenny So the first couple of items that we're going to work on just getting them Over the line that are coming from 11 9 first one of those is the ability to disable auto DevOps at the group level for good Lab comm so that's just giving users more control over auto DevOps The second one is updating the Kubernetes deployments label selector So right now we're using the app label for those those deployments So we want to enhance that so that if you're doing deployments to different environments and so on That's going to show up correctly in places like your your deploy boards Among others next is just in time Kubernetes resource creation So right now if you've used our group level Kubernetes integration You know that we are kind of creating those resources ahead of time specifically namespaces and service accounts But we will realize that not all Projects make make use of this integration. So to make that more efficient. We will create them just in time So when we see that the project is going to make use of the integration We'll go ahead and create those resources and we hope to use this functionality on our upcoming Level for the new disintegration as well Next is showing the function invocation count for Kinect functions if you're using the lab serverless In adding to the scale that we're showing you today We'll also show you the number of times a particular function has been invoked and Then moving on we'll we'll also are Excited to begin work on disabling or giving you more flexibility on the Kubernetes integration So we have this here labeled as disabling namespace service account creation So that is the current behavior for our Kubernetes integration that we're creating and managing those resources for you And we've had a lot of requests of users wanting to do that manage that management themselves So we want to give you flexibility in how you use the previous integration. So another option is going to be you managing those Well, next we'll move to a composable auto DevOps and we're very excited about this one. This is basically us Breaking out all the different stages of auto DevOps into individual templates. So let's say if you have You know a CI process that you've spent a lot of time on and you just want to bring one or two features from auto DevOps You can do so now using the includes functionality of GitLab CI So you can kind of pick and choose which ones you want to use and then personalized personalized rest of your CI Implementation to something that fits your flow. This is a very cool feature. The secure group has actually already started the work In templating all all the features like sas and sas and so on Okay, next we The two next ones are around the serverless feature and the first one is creating Runtimes for GitLab serverless. So here The thought is that we want to bring as much functionality in in-house so we can leverage the power of GitLab CI For everything that has to do with serverless. Two of the things that we're thinking about is Kind of creating and maintaining those runtimes and the second one is creating a CLI That will interact with Knative to make use of all these front times so we're very excited about how serverless is growing and the direction that it's going in and lastly Around executable one books. We're excited to begin working on repo integration through Jupyter Hub So basically as you know within the GitLab Kubernetes integration You can deploy Jupyter Hub and start working on your Jupyter Notebooks So what we're going to do here to to start off is going to be Allowing you to see all the contents of your repo within your Jupyter Notebook And that way you're going to be able to leverage all of the content of your repo in your notebook And then a second step we'll look to working on the other way around where you can version control all the contents of your notebook Into your repo. So we're very excited to work on this and back to you Thanks man. Awesome. Thank you Daniel. Yeah, great to see a lot of continued improvement in our serverless integration And I am also particularly excited about composable auto DevOps Josh why don't you take us through what's coming up in monitor in 11.10? Thanks Kenny So we have a lot of really interesting features coming out this release for the monitor the first one is that we want to implement a Prometheus-competible endpoint within GitLab GitLab has a lot of really interesting features integration With Prometheus for example, we can Transparenly connect to a Prometheus instance through the Kubernetes API Without requiring the Prometheus instance to actually be exposed to the internet This means you can have a GitLab server talk to a Kubernetes cluster Which then can reach behind and talk to the Prometheus instance and pull data and generate some reports and metrics Since Prometheus doesn't have its own authentication. This can be a really nice way to not have thrown extra services or Try and expose your Prometheus server. So there's a lot of value there I mean want to expose this for really two reasons one is that if you are Want to use a different dashboarding tool perhaps Grafana or something else that supports Prometheus and many of them do You can simply reference GitLab as your Prometheus resource and then drive your charts that way And so it's a really easy turnkey way to leverage something like Grafana And still take advantage of that value with the routing that GitLab provides through Kubernetes We also have some Like variable substitution for things like CI environment slugs and things like that are also very interesting Yeah, but we also want to use this for our own internal usage as well Right now we have a single endpoint of the drugs are charts And we require a sort of back-end and front-end collaboration to add new features like time windows And we'd like to get away from that and have the front end really responsible for kind of more of the Generating the queries and understanding the output rather than requiring combined work on both sides And so this will also simplify our lives and our own dashboards to make it easier for ourselves as well And so this is a really great feature which provides a lot of benefits For both sort of the external dashboarding as well as our own internal dashboards as well. So excited for that one We're also doing quite a lot to improve the Git by the instance metrics. What this is really is is Making sure we include additional metrics That inform users of the health of their instance for example currently in GitLab.com We generate some metrics using mTail kind of mTail log parsing. We'll have to get away from that It's hard to ship to customers and so you actually want to build those that instrumentation into GitHub itself And so we're doing that here in this release as well as a couple other things as well To help make sure we expose more metrics relevant metrics to our customers in a really easy and consumable way And so help again just hopefully improve the ability of for customers to more easily run GitLab And they can have more compelling dashboards more useful dashboards as well for them to utilize The next item is that we want to allow users to easily open up issues from Prometheus alerts And so essentially if you set alerts out of using the sort of managed Prometheus instance that we deployed the Kubernetes or if you hook up a web authentication from Prometheus to GitLab We can open up issues for you And they're really neat thing is that will also allow you to specify the template that's in use as well So for example if you wanted to have certain labels attached to those issues like incident or a certain service like I get a leak for example you can do that or you could also of course have certain people at mention would look at emails or Stack notifications and so all that great notification services and Labeling is makes it easy to sort of open these automatically and have notifications go out as per normal workflow for GitLab issues And so exciting ways setting features that it helps sort of build some of that Feedback loop from your operational metrics and your alerts back into the planning cycles And so folks can collaborate within the get the issue as a single source of truth Next up we want to improve our dashboard for the deployed applications So we have a couple iterations here, but we're focusing on the first iteration in this case Which is sort of a common set of selectors to drop down on it's right now We render eight hours of data, but that's not always the best case to show And so we plan to offer a range of sort of pre-slip adoptions or common options for 30 minutes out to a week to make it easier to sort of dive in and Get the desired time to let you want And going forward next iterations will also allow more arbitrary Selection of time periods, but this is a good first iteration to kind of help move the ball forward here for this MVC and The next item we want to do is you want to add Requested resources to cluster metrics what this is that we currently show users the currently consumed resources For a cluster and that's how much CPU of memory that that that the applications within the cluster are consuming I can if you scroll down a little bit there's some charts that can show that the new state you want to do. Thanks And we want to go ahead and do is we also want to add to request his data as well And so you can see the currently consumed how much is requested and then the capacity The key thing here with requested is that essentially if you request resources in Kubernetes It's actually makes them unavailable to be used by anyone else And so what happens is that if you are only using half your cluster But you've over provisioned resources if I requesting them you can actually make your cluster unable to run anything new Even though your usage is only 50% and so it's actually really important to kind of keep an eye on both these values to make sure you're requesting appropriate amounts of resources for the workload that you're actually running That can also help you drive greater efficiency in your cluster as well as your users goes up and you have left sort of Less sort of wasted resources that were reserved, but I actually utilized So it's really really nice features there around the cluster health This will also help us build more of a support for kind of driving some of those cost efficiency recommendations in the future And with that I'll pass it back to Kenny Awesome. Yeah, thanks Josh. I'm really excited about opening issues from Prometheus alerts You're in that does kind of keep the feedback loop going from ops to death Fabio, would you like to walk us through what's coming up insecure? Yeah, Kenny sure. Thank you for that. So first of all, I'm very happy to announce that the secure group Will start working on something in the defense stage that is a very brand new scope That will address more the upside of security. So we don't want to wait for the fan Group to be created and we'll pick the very embassy for this item as part of our Responsibility this is specifically to enable not security web application firewall on cluster ingress controller It means that the ingress that you deploy that you provision to your cluster to the Kubernetes cluster We'll have a web application firewall built in out of the box For this first iteration the web application firewall will not block requests But it will create Warnings and a log file with all the possible violations of rules We are also able to load a predefined set of rules from OWASP to spot out of the box The most important and most critical Trats that are affecting web applications The idea is that Users will be able to access this log information and to take remediation in the future Obviously, we want to iterate on top of it and make it more automated the second item will work on and Now I'm talking about the secure stage specifically is to show desk results So the dynamic application security testing results in the group security dashboard This is the very last Sourcer information that we are still missing in the dashboard So we started with sas to results a few iterations ago and then we continued to iterate on top of it In order to make all the all the possible vulnerabilities available This is very important because the group security dashboard is the place where researchers and the director of security are looking at when they have to prioritize remediation for security problems Then we also want to add the severity level to gymnasium vulnerability Severity level is very important because it allows to have a very quick understanding how How big is the problem that you see in the vulnerability And this is to list but not only also to sort vulnerabilities by severity So if we can provide the very Prices level for the severity We can also allow security professionals to focus on what is most important first So this will be shown in the security dashboard It will be shown in the merge request reports and in any other place Where the severity is supported As an additional thing we wanted to be sure that Multi-mobile module maven projects will be supported by dependency scanning out of the box At the moment the setup is not very simple So we are able to support maven projects, but the multi-mobile paradigm is not Possible to be addressed with the current solution since this is a scenario that is quite common in the java world And we know that this is very important for a lot of people We decide to improve the support for maven and to provide This specific scenario as out of the box with the penalty scanning Uh the last item we want to work on in this release is security scanning for elixir This is a programming language based on our longer Uh virtual machine This is a language that is getting more and more traction We got requests for it. We want to include it out of the box as usual as part of our features And with this last item that's all for the secure stage. So can I back to you? Thanks, Fabio. Josh you want to walk through what the distribution team is going to be working on? Absolutely. I will note. Sorry, Josh to interrupt. We're we're at our official time Which is a sign that we are planning ambitiously and have and have a lot But let's go ahead and go over and make sure we get go through your distribution and fulfillment Yeah, I'll I'll try to be efficient here with distribution We have a lot of exciting features here as well a lot of it As far as kind of the new features working on Is around our our GitLab Helm chart and so we're going to go through and add Kind of really make sure we have more of the complete surface area of the GitLab product supported And so namely a geosupport elastic search as well as addressing an issue with the current charts They're actually the current images and a station mirroring So those are those will be great things to be able to add support for and work in our GitLab Helm charts We're also going to be going through and working to Device and hopefully also update our WM package sunny key So that will be expiring in a couple months here and we want to be able to Start proactively updating our packages now Really as soon as possible so we can prepare for a new key And make sure you just can have as little distortion as possible as we rotate those Last we're also want to add eks to our testing suite for our GitLab Helm chart So right now all we have a whole Wide array of automated testing. However, it's all currently based on gke And we'd like to go through and add additional Cluster types really cluster kind of providers services To that test suite so the next one up we want to do is go ahead and add eks And this way as we make changes to our chart We can make sure that for the differences between some of these services Everything continues to work and work well So we want to go ahead and do that eks as our as our second sort of Cluster service have we had to our automated testing suite and with that I'll pass it back to kennon Cool. Thanks josh luko. We'll walk us through what the fulfillment team is working on Yep, cool. Um, so I'm a fresh face in the product team at GitLab I just moved over from the customer success department So I'm really happy to be here as the product manager for fulfillment I'll speak through this quickly because I know we're out of time I wanted to quickly talk about something that we started work on last month We're hoping to get it done for 11.10 and I'm really excited about this Because it's going to greatly improve the experience for for all of our users on comm previously Well now users have a limited amount of CI run-in minutes based on whichever plan you're using And we're excited to add the ability for GitLab group and namespace owners to buy multiple packs minutes before their included minutes expire Which means that users will be able to continue working if uninterrupted Um, that's all for me. Thanks. Awesome. Thanks luko. It's a great great addition um Great, so I think that is all of the items we had to review for the 11.10 kickoff I will say we tried a new format this time to try to be more efficient And we still ran out of time So that is a signal that we continue to add more and more stuff to GitLab releases And another reminder. I would just say that this is uh, this is just a filter of what we release And so stay tuned for the official release notes on april 22nd Um, I for one am excited about everything from improved git workflows that we're adding to completing some more of the devops lifecycle with the Prometheus alerts turning into issues To composable autodevops. It's kind of the full suite. Super excited I think we are clearly on the path to 11.10 being the best GitLab release ever That's all folks. We'll see you next month for the 11.11 kickoff. Thanks


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Good afternoon everyone. Thank you for coming to my program here in the afternoon session. At the end of the conference it's wonderful to see you all. My name is Adrienne Heracora and I am the director of the North Korea State University NLS program in Salt Lake City, Utah. We educate librarians across the region. And I'm also the library director for the Salt Lake City Public Library of the River Side Branch. So I do public library and academic library. I'm currently the Utah Library Association president and also co-chairing the MLA Leadership Institute. So it's been an exciting time in my career and what I'm going to talk to you today about is MBA learning and how business practices can inform the things we do in libraries and also help us partner with businesses in our community to serve them. First of all I was wondering, if anyone here has an MBA, you do wonderful. I'm glad to see that. Wonderful. Thanks for coming. This is something that I think librarians are starting to think about more and more. In 2003, Elizabeth Leonard, who was the reference librarian at Wake Forest University and worked with businesses, went to get her MBA. And she asked the question, why an MBA? Why would we want to do this? And she did studies, weighing the benefits of the MBA. And she felt like the one thing it provided increased subject knowledge and business, it also helped her person become a better leader and manager and when she did a survey others said the same thing. Also she felt like it was possible to get a promotion sometimes of the MBA learning and increased respect and credibility as well as sometimes salary. But also it takes librarians beyond the realm of just the library and sometimes into business industry and business librarianship or even becoming chief information officer for example in a business. I'm a public librarian. I serve businesses all the time. And in the library, I'm at the Dave Riverside branch of Public City Public Library now. I used to run what was called the Sugarhouse branch. And I work with what was called the Merchant's Association. And we embedded a librarian within the Merchant's Association. I'm sure you all know what embedded librarians are. We have someone at all of their association meetings and able to respond to their needs and help them with their resource knowledge. And we learned a lot from them too just being in that community. And in these economic times it definitely makes sense for libraries to develop about sending resources and partners in business development. I have a few slides today. If you're a slide person feel free to look at them. I'm not necessarily a slide person but since we're going to be talking about a lot of content sites I'd like to give them up on there. Another article from 2006 that was done in Bloomberg Business Week called the Library in the Next Step Things to an MBA. Explored how libraries have the basic knowledge that you can get in an MBA and we provide that to our community for free. There are an estimated 500,000 new small businesses launched in the United States annually. And of those 80% sales which is kind of a very specific. In the article the author explored what we offer as libraries at low or no cost to business leaders. And how does my benefit them. Things like how to get a business license, how to run a business plan, how to secure bank financing, how to trade patents with trademarks, conduct internet marketing, all industry trends or that demographic market. And a lot more. So libraries do all of this and some engage even deeper in their communities with workshops, seminars, assistance programs for businesses. In the article there was a program that was set in Manhattan in 2006 which was sponsored by Citibank. Citibank came to the library and said we'd really like to help small businesses in your area and we're willing to put some money up to make this happen by giving information out to the community and offering money as a competition for whoever can come to the library and learn about writing a business plan, writing about marketing. And so the story is that two friends came to this program and wanted to start a restaurant. They went through the whole program and they opened a restaurant called the Bota de la Mixto in Manhattan because they did such a good job in the program. And they got $10,000 for opening it in Star of Cash and they got $10,000 towards business related services. And that restaurant is still going strong today. So really they kind of got an empty experience through the library and when they opened on their brand opening night for a day they might have left the library. Most of what we're going to answer today is what about business learning for libraries? How can business learning benefit what we do? It's obvious that we're partners for businesses, but how can businesses help shape our thinking? The theme for the 2012 annual conference in Anaheim was transforming our libraries ourselves. We're all aware the information service provision is changing and librarians are not standing by the weight that we're looking for ways to stay strong and relevant in our field and to better serve our community. So let's think for a moment about the ways businesses change when they experience market forces or pressures.  If you're for projects and your business flips, obviously you're going to have to make some quick adjustments or your bottom line is going to fail and you're going to go out of business. You have to generate revenue to survive. And I think if we think about this, if we compare business to the library, I'm going to ask all of you to help me fill in the blank. Successful businesses are just one word. What successful businesses are what? Profitable. Flexible, say again. Energetic. Energetic? Absolutely. Okay, let's try the libraries. Successful libraries are in the black. Yeah. As our businesses are flexible. Well, there is a great debate out there about businesses. Libraries are not businesses. And as we've already seen, businesses do fail at a high rate, so why would we even want to go there? There's a book written by Jim Codden called The Great. I don't know if any of you have read it. But in it, he did a lot of research to explore how businesses go from being big businesses, being great businesses, and out-compete their competitors using a number of measures that he found to be true for most businesses, including how do you define great, how do you develop level five leadership or be public level five leadership, who you give on the bus in your organization, some objective criteria for what a good settlement will be. You can start out by saying, well, what are the rules of this negotiation? What is our relationship that we're hoping to gain out of this? And let's brainstorm the event. How will we both know when we have a fair deal? And then before you start negotiating, you're going to want to put into place some preparation. And when business negotiators go in, they always have what they call prep docs, preparation documents. And when a negotiator walks into a room and they see the other party doesn't have prep docs in front of them, they know that they're probably going to get the best deal out of the situation. When you're developing prep docs, you're going to want to just basically put on paper for your own reference. What are your interests in this negotiation? What are mine? What are the other parties? And where do they overlap? Also, what are alternatives? What would constitute legitimacy and fairness in the deal? And how can I communicate with this party? What are the communication methods I might use to ruin this negotiation for me? Also, what are the relationships in this negotiation? Oftentimes, we are not working with a vendor just once. We might be working with them from home, and we don't want to just alienate that for a deal with a vendor or someone else. And also, you need to do your research and review ahead of time. You should research whatever deals people have gotten into on products, what reviews have been done, and you have that all in your mind going in. My brain is, you know, we can negotiate for services for our organizations, and that will translate into greater profit for our communities. And always, always remember, you want ethical short-term and long-term strategies that will help you move your mission and your vision forward. Okay, so another principle in business learning is competitive advantage. And competitive advantage is what makes you different, what makes you stand out from what else is available out there. In business, it answers the question, why should I buy from you? In a library, why should I use your library? And competitive advantage is paying value for your customers through processes, products, services, and you're hoping that it can't be duplicated by competitors. And we do have competitors with our brains, right? First thing you're going to look at is your RIN. It is your product, valuable, rare, inimitable, and non-positable. And hopefully, I've got them. Yeah, there they are. So valuable, we have to create value for our customers that they're willing to go out of their way for. Are they going to stop what they're doing in their day and come to the library, and why would they do that? Is it rare? Can other people match what we're doing, and can they give better delivery or service than what we can? Inimitable. Can what we do be easily imitated? It's certainly not easy to create the collections that our nation's libraries carry. We know that. And non-positable. We need to offer services, facilities, collections, staff that people can't get out for. You cannot replace librarians. You just can't. And then there are four building blocks to competitive advantage. You want efficiency, quality, customer responsiveness, and innovation. Efficiency. We need, as we talked about inputs and outputs earlier, you need to create the greatest output for your input. So what can you get for your projects that's going to make the biggest difference in your community? Quality. Are we providing the best information and databases and collections? Customer responsiveness. What do our patrons experience when they interact with our organization and its people? I like to tell my staff, please create waving fans. When they leave our building, we want them to talk about what they experienced in our library. And then innovation. Without it, our product loses appeal. If we're doing the same thing year after year, are they going to keep coming back? So we, right now in the city library, we're developing a new branch. I don't work here on that project for a number of years. And one of the first things we did was create an innovation and ideas community to inform the project. We had a Facebook page. And people could just do ideas, they could be crazy ideas, but at least it's trying to think of new ways to serve. And it's been a lot of fun to look at those innovations and think of how we can put those into a new building. We have a lot of competitive advantage at librarians. And we need to keep building on those aspects of what we do. And there are ways that we can do this. First of all, we need to develop a strategy formulation for our organization. And to do that, you're going to, of course, establish a mission. You need to also do an external analysis and internal analysis. And most libraries are lucky in that they have their mission in place, and they have a review process every so often to examine that and make sure that it's viewed well then and timely. And it's important for the people who work for us to know what that mission is and to have a good understanding of why it's there. You can do a lot of this with external analysis. And one of the external analysis looks at the factors outside our halls, outside our libraries, that are putting pressure on us, causing us to look at change, causing us to need to be relevant continually. Internal analysis involves looking at functions within our organization, such as operations departments and our general internal structure. And then you can take both of those and build your strategy for your organization. So let's look first at external company analysis. If you want, one thing that can be useful is to look at your upstream and downstream in your industry. So upstream would be those, you're kind of in the middle, you've got organizations upstream, like your funding sources, who provides the resources for you to do what you do. Also vendors, who are you working with upstream that are providing you resources that you then provide to those downstream, who are your consumers? Downstream from you, you might be wanting to look at your partners, who are you bringing into your organization, who can help to accomplish your mission. And finally, at the bottom is the consumer yourself. So you want to look at all the aspects that go into providing services for your consumers. And look at all the layers. One of the things that you all might be familiar with is SWAP analysis, SWOT, so strengths, weaknesses, opportunities, threats. The OT part of SWAP opportunities and threats are the external things that you will factor in. And there are a number of tools you can use to do this that are quite useful. One of them is the SWAP analysis, which I put up on the slide here. A SWAP analysis is looking at the social, legal, economic, political, and technological aspects of what we do. So for social, that's a big thing for libraries. What are mobile devices doing for what we do? What about social networking? Those are things we can ignore. Economically, we felt the economic downturn. Legally, if you're a non-profit, where are you able to take in in terms of funds? How might that help you? How might that be a threat? Politically, what impacts do legislations have in your area in Utah, where we have a filtering law, actually that determines the amount of funding we can get in our organization. So we have to consider that when we develop new plans. And technological, obviously, technology has a huge, huge impact on what we do. What about this simplification? How are we dealing with that? Local devices. And what technologies do our teachers want and need? These are good ways to look at external forces. We also have a model called Quarters by Forces. And I don't think libraries have often thought about competition, but I know we're all starting to. What are the threats of competition? Are there others out there offering what we're offering, what we do as libraries? What about the bargaining power of customers? This is interesting because what impact do our patrons have on what they're willing to pay for our services? And are they willing to tell our legislators or governing bodies that they want to spend money on our services? You've heard quite often, no. threat of substitutes. Is Google a viable substitute for libraries? We all know, absolutely not. But is there a perception that there might be and how do we overcome that? Various of entry. What keeps other entities from taking the place of libraries? As librarians, we know that our facilities, our knowledgeable personnel, our unique programming, our comprehensive collections, they are absolutely impossible to duplicate. And how do we demonstrate that? Also, you want to do a competitive analysis, and this is crucial. Studying your consumer. Who are they? Why do they use your library? What values and features do they prefer? What do they think is neat about your library? And you could do this, you've probably all done some of this, focus groups, surveys. But when you're doing that, don't forget to look at who's not using your services and why. That's important. And then frankly, look frankly at what you've discovered and ask yourself questions that will help you build your strategy. Once you've all done all this, you'll have your opportunity to tune in to your threats and you can prioritize those. As you do your external analysis, remember it's important to keep really good reference so you can show what factors are influencing you. And also check with your colleagues and team members because they're a great source of information now. They'll have kind of a check the mouse effect to make sure you're on the right page. And then you can set your strategy forward. As part of setting a strategy for your organization, it's also important to look at your own internal analysis, which includes asking yourself a lot of questions about what's happening inside your organization. This is the SW of the SWAP, the strengths and weaknesses. So function, how well is our library working? Let's see if I've got that up. Did I put, I didn't put that up there, that all those big communities. Infrastructional leadership, how well is our strategy defined? And do we encourage ideas sharing as leaders in our organization? Operations, do we have quality control measures for what we do? Can we tell how we're doing? What about information management internally? How do we share information among departments, among people? Finance, are we meeting our financial goals and creating the most profits based on the income we have? Research and development, how long in our organization does it take to fully develop an idea and get it out there in a new way? And once you've done your internal analysis, you gather all this information. Sometimes it's useful to put it into kind of a matrix. You can list all of your resources, competencies, building blocks, functions, and then you rate them on a scale of how strong are you on that. You can fill in where you might want to do some development. You could also do a print, like we talked about all already internally, how valuable, where, innumerable, or not substitutable is this for our organization. And then you can start beginning to do trainings or whatever you need. So say your staff is really strong on your circulation functions and your internal databases, but they have questions about some programs and apps that maybe their teachers have questions about. Then you can start building programs to boost that in your organization. It takes time, but overall I think it's worthwhile and it does inform your strategic timing. So what does all of this get up? It sounds like a lot of work, doesn't it? But it also makes us responsive. So once you've done all of it, you know, your library is going to run like a machine, right? You've got your contract, your plans, your performance standard, everything's going to be negotiating and you'll know your competitive advantage and how to keep your library relevant and strong. You'll have your external factors, your internal factors. You'll know how to develop this into a feedback loop again all at once, right?  Well, maybe. But how are our consumers going to know this is going on? How are they going to know we've done all this? What is our value to them and why should all of this make a difference? Well, that brings us to marketing. Libraries need advocacy. And as President of the Utah Library Association, my theme for the year is Aim for the Future on target with vision and advocacy. It's so important for what we do in libraries today. People need to know what we have to offer. And as I came up through the library world, we always had a community affairs department. That's what any interaction outside our walls was called. It was just, we're talking to people who are letting them know what we do. Now we're actually doing marketing, which I think is very interesting. And one of the things you can do to promote, you've got these amazing products. And one of the things you can do to promote them is to develop a positioning statement. And this is interesting because we all have these elements of what we do. So positioning statement, first of all, you're going to want to know your primary target customer or consumer. You're going to want to know the need or opportunity that you have to fulfill within your community. And then you're going to, of course, develop a product or service to meet that need. And it will have a product category. And you'll want to know what your key benefit is of that. And then what makes that different from what anybody can get out there in the rest of the community. And I'll give you a couple examples of how it works. So say you're trying to promote your preschool story time. It's like an ad-libs. We're just going to pop the event. So a positioning statement for preschool story time might be for preschoolers who need to enter kindergarten ready to leave. The library's preschool story time, do you see that there? Their need or opportunity is a free program that offers exposure to early literacy skills and provides a jumpstart to lifelong learning that can only begin inside the walls of the library. That is the positioning statement for preschool story time. Let's try one for the Utah Library Association because I've just been working on it. For the Utah Library Association members who want an excellent professional development opportunity, the annual spring conference is a once a year activity that offers access to Utah-based networking resources and advocacy information and provides the only source of face-to-face professional affiliation of this scale in the state. Couple of real quick positioning statements. It's fun to try this with your organization. It's fun to plug in your key terms and goals. And you can try it with any of the services you offer. So from your positioning statements, you're going to want to develop your marketing plan. And what is this called in business learning in the marketing mix? And I've got the four keys right here for developing marketing mix. They are product, price, place, and promotion. So you all have a product and your product should easily capture the attention of your consumers and satisfy their wants and their needs. And as you've seen today, you can develop the attributes through all these things, the negotiation, the competitive advantage, the internal external analysis, and of course your strategic planning. And the things you come up with might be all types of things. Depending on what organization you're in, they might be on storm times, they might be professional development opportunities, electronic collections, other services, you want to define that for yourself. But your product is what you have to offer, and you need to market to your consumers so they can learn about what you have. Otherwise, they won't be able to take advantage of them. And then price. We're not used to looking at this because we don't need direct sales. But what is the monetary value of a particular good or service? Today, we're seeing that libraries are advocating for their organizations by doing studies that demonstrate return on investment. The Utah State Library recently did a study that showed for every dollar that taxpayer money is invested in libraries, there's a $7.35 return on investment. And that shows, and puts in the mind of the consumer, our patrons, that they're getting value for the dollar. It's important, people want to know they're getting a good deal in libraries. Place. Place is the way our consumers obtain our products and services in businesses called distribution. And place is, how do people access what we do? Do we have neighborhood branches and public libraries? They've done a bookmobile, remote access databases, websites, mobile apps. The greater ease and options that we give people, in business it creates greater sales, in libraries it creates utilization. We want our place in the market to include great access for our patrons in the low-ways if you get out and they give you for them, the more business we'll have. And then, of course, promotion. And that's the use of communication tools and promotional activities that ensure the maximum information. And actually, in business, they have persuaded impact on customers. We hope to persuade them to use our library. They can remind them more on persuading. And basically, they tell about the importance of what we do. There are a lot of tools for marketing, public relations, for example, newspaper articles about programs you're doing, direct marketing. You can always do mailers. And of course, it all depends on input, right, in our budget. But you wouldn't think of sales and promotions in libraries, but has anybody offered 50% or 50 cents of fines to funds? You get patrons in? You get patrons through the door? In my organization, in the fall, right before the holidays, we always do a food for fines program where people can bring in a can of food and get a certain amount of their funds and we'd like to get people. That's actually sales and promotions. Personal sales. Personal sales is one-on-one contact. It's things like outreach activities. Are you going out and talking to people about what you're doing? Also, is your staff, your friend's group, your board members, are they talking about the importance of libraries at every opportunity? Those are personal sales. And of course, advertising. Some libraries put sign-on buses. We've put things in school newsletters. There's social media. Many of us are actually marketing on Facebook and Twitter, promoting our programs and collections and ideas. So developing marketing that advocates for library services has become more and more important, especially in this day and age, because we are experiencing greater pressures and our information industry is rapidly changing. And, you know, a lot of that has to do with economic downturn. Marketing is not something we had to do in the past, but we can, I think, learn from some of these business practices and benefit from them. So in this equation, today we've talked about business learning and how it ties into libraries. We've talked about providing librarians with learning to support business efforts in communities. We've talked about developing business resources as even substitutes for an FDA for small businesses and large companies. We've explored whether libraries should even consider business strategies and also talked about the parallels between the library world and the business world and how we create profits really interestingly. And, of course, we explored business concepts and negotiations, competitive advantage, internal, external analysis and marketing. The question is, can libraries take a page of the book of business to create strategies for students? Libraries and businesses can certainly benefit by forming one another, but I will say librarians are very good at what we do. We have a proud historic record of providing people with the information and resources they need to create great intellectual wealth foundation. Current technological, social and economic pressures are creating rapid change in the information industry. But librarians have long adapted to changes in information formats, packaging and delivery methods. So while the pace of change may have accelerated, we know how to respond and we know how to advocate for what we do. Business models are one way to look at things. However, librarians have been and always will be adaptable, resourceful and resilient practitioners of providing information services. We have the resources we need in our disposal to create innovations, innovative libraries of the future, and we know how to use them. So business practices are among them that librarians are in charge. I have a question. Question, question. I'm not sure if you're familiar with this, so that's part of the question. National Network Libraries. So we have like a little return on investment calculator. I hope that you'll be promoting. Sure. It's a great tool for public libraries and medical libraries. Yeah, return on investment calculator. I love that. Just see her at the end. She's got a comment. Thank you very much. Any other questions or thoughts? Mostly complete. Yeah. Yeah.  Yeah. Yeah. Yeah. Yeah. Yeah. And so then, you can go with him. I agree. So there's a couple of words that we want to use that we've got. So you've got a couple of layers, especially with negotiation. I think one of the things you're talking about is relationships within negotiation. And that's huge. That's one of the big things taught in at least the same game program that you can use in this one, about relationships in negotiation, and also ethical use of negotiation. And then also the bookkeeping and financial aspect of businesses, that migration units, it is becoming more important. That is our input. And we are responsible stewards of those funds for creating reality for our communities. Mara City, you can tell me that, yeah. My administration is like the team has a new plan to operate when I'm telling you to do it. So I'm going to go and go with Mike. And then, Mr. Peterson, you always just let us keep that in mind. Why don't we not exceed it again and keep the record out of it? I don't want all this action to come true. And to a shock, if I'm going to have something to do with it, I'm thinking of a cooler day. No. In one and a quarter of the day. In one and a quarter of like 15 minutes. But I think of my geotopic, you know what I mean?  And they don't know what to do. And it's something we do not learn in library school. We don't learn the nickels and diamonds and dollars. How do we manage those funds? And what is our accountability process? So for me, MBA learning has been invaluable. I think the more we can educate ourselves on business and financial practices, the more it will help us moving forward. Do you see the difference from which we better MBA or hand-to-hand? Well, I think that's personal choice. I've seen both. I think the MBA is very valuable. I haven't got one, so I don't know how to compare it. I like the financial end and the promotional end. But I think you do get some of this. Does anyone have an MBA? I do. Oh, OK. Can you help address the MBA side of it? Well, I chose MBA over MBA because I want to focus in on non-profit, government, and not necessarily the business and financial private aspect. But in the MBA program, they do compare notes. So I'm glad to show you. And as a financial community, in the MBA? There is fiscal responsibility. Fiscal responsibility. OK. Very good. I think both are great, too. Oh! I don't know. Maybe I'll use a Christmas touch about that. The slides? I can make the slides available. Those need to go to the MPLA website for instructions. I won't give that to them. Yeah, I might send it to them anyway. I know there was a deadline. I know. I think that deadline was to make sure they were up before the event. I think you can still send them slides. Thank you. Those lists. Yeah. Good. Oh, I'm glad I did it if it was useful. I almost didn't. Thank you. It's been great talking to all of you today. Thank you for coming. And feel free to let me know. I have cards. If anybody would like my card, I have those up here. I'm willing to talk to anyone afterwards. I think we're seeing each other. Thank you for having me. It's beautiful.


Welcome to toffee TV. It is the instant match reaction Everton 5 Brighton how valvying One I just had to take a little time just at the beginning there to compose myself to just think is this real Did everton just be bright and how valby? Five one. I just I just needed that little bit those little seconds there just to compose myself What an absolutely incredible game of football Everton the only team that can be winning for one in the last minute and you're still worried that they might not win the the game what a Everton at 23% of the possession 23% of the possession Unbelievable what a performance everything everything went right From scoring early to scoring late to everything in between it was just It was just an absolute the ultimate smashing grab wasn't it the ultimate Smashing grab that today First of all the manager got the team absolutely spot-on And you can confirm that by watching my start 11 show you got it absolutely spot-on Isn't it mad what happens when you play your best players?  Yeah, everything just went right for us today didn't everything just went right for us It was just it was it was you know Well, even even even in the second half when we were not holding on but we defended briefly Jordan Pickford's made some unbelievable saves and The whole team never stopped even when you know Even when we have four nil open how we can see the quite but no one stopped no one no one stopped No one stopped playing everyone kept going And it was brilliant. It was brilliant. It was brilliant that everyone had good performances obviously led by Led by Dwight McNally was brilliant and I have called them out before I have called them out loads of times I've got no problem with that I've called everyone else because everything are still Just hovering above the relegations on so I don't have any problems with that whatsoever But Dwight McNally was brilliant today tireless absolutely tireless in his running always give us an outpour and Got two two two really good goals, and obviously got set up the own goal as well, so So it doesn't you know no one it's fine sit me going out Dwight McNally was brilliant today, and he I've said lots of times consistently since Since shown by just coming he's consistently been very very good But what I would say is listen. This is what happens when you've got a proper center forward This is what happens when you've got a Center forward who gives you something to to aim a Who gives you something to play off who gives you something that you can you can use and runs into the channels and first off First off Dominic Ivan Lewin was absolutely magnificent. He had He had their sense of acts absolutely on toast the way he was spinning them the way he's using his body The way he was the pace he was when he was running with the ball He obviously set the first goal up to get us going But that's the difference when when you have a center forward and he doesn't have to score goals It's not about center forwards always scoring goals It was it's about having someone leading the line and having someone who pulls defenders, you know That you know out of position taking them places They don't want to go and Cal Dominic Alvin in that first half was absolutely magnificent the only reason It sort of stopped because in the second half they made changes and they obviously put us under the course We were three in a lot by that point and we didn't we didn't have to play in the same manner We just had to sit in and soak the pressure up which we did really well.  He's still got he's still got lots of time to grow because He's a he's a young he's a young man who hasn't played a lot of football, but I thought he grew massively into the game massively And then we went on and obviously the second the second goal was absolutely brilliant It was a fantastic counterattack. It's a great ball by McNeill and the Corey finished it brilliantly this the third goal and it could have been it could have been a perfect third goal, but It was just overheat, but we kept her alive McNeill puts the ball in the box and it goes in the back of the net and You know, we went on set has Actually James Garner we've made it four just before the our time there that could have been that could have been the icing on the cake and for my Heart rate in the second half. I really wish you would have I think one of their defenders blocked it Stopped it from going in but as I said second half we came out. We knew they was gonna be an onslaught They brought four players on I think soley-march really changed the game for them on their right-hand side by again coming in and playing that deep cross trying to trying to Trying to pin our full backs We did need obviously the goalkeeper to make some amazing saves because what we didn't want to do is concede daily and then Be that thing of like, oh no, we're gonna keep hanging on the fact that it was only four nil when they scored It was so late and then we took the sting out the game pretty much then and obviously Joe Jordan pick was made some absolutely credible saves absolutely incredible saves there and It's just to stop them scoring just again if anyone If anyone ever questions, I'm not particularly asked about The debate over England's number one and all that but if anyone ever, you know Once to criticize Joe pick with I mean the saves he made a really strong hands as well the one he tipped over from Ferguson Unbelievable save because it was hitting the bar. It hit the bar. Sorry and and the fact that he got something on it was huge Absolutely huge and then we've gone down the other end. I mean the fourth goal was brilliant brilliant work I think it was by a woby wasn't it and Mac Neal's done brilliantly to just draw the keeper and do the old Barclay celebration before he puts the poor on the back of the net and then the fifth was just again on the counter That and it's absolutely sensational finish to be fair to him. It was a bit.  Because ultimately It'll be interesting. You know what if you can get if he could get three games left What he got he's got seven goals something like that and if he could get ten goals that would be that would be brilliant That would be brilliant for him That'd be absolutely brilliant for him and I have no issue if he does that eating a bit a little bit of humble pie, but He was magnificent today. He was absolutely magnificent today, but they all ought to be to be fair. They all ought to be And as I said the change in defense yeah, he mean it How can anyone watch that performance and think that yeah, he mean it is not as good As our other centre backs. He was absolute just just basic things like winning the ball in the air I know he got booked early on but it never really mattered again getting in the getting in the defenders face You know getting basically telling them I'll deal with you You know, he's a proper proper defender. I've always said his injury problems if he hadn't been for his injury problems He probably wouldn't be at Evan But he was magnificent today and he got through the game He played 90 minutes and all you hope now is that he plays the next 90 minutes and he plays the next 90 minutes That's who you hope If he doesn't then we've got back up you have to bring Cody and Brighto the difference today with him and the team was just humongous and Tarkowski was excellent as well. Um Michelenko little bit was a little bit second half was a bit rougher for him, but I thought he did all right most of the game um The court he got a couple of goals Ghana was a Disagana guy did well considering he picked up a book early on for a for a The kind of foul that we sometimes say why aren't you fouling the kind of foul that if the lad runs up the pitch and they score You go widen someone kicking so I'm made up. I'm made up. He took that made up. He took that yellow card I'm honest absolutely made up that you took that yellow card um because sometimes you you You get up the pitch and then someone as I said as I said, you know these things These things often can lead to goals and you'd go back and think well, why didn't why didn't we deal with it? but the whole See the whole team was brilliant today the whole team you have to be brilliant to win five won away and only have 23% possession And Brighton stuck to their game plan as well. They didn't panic. They stuck to their game plan. Um China the you know coming inside with with the crossers China with the full backs um And the keeper had to make big saves and he did so but it's just a huge win Isn't it just an absolutely huge win? No one thought we'd win today the results The results have gone for us so far this weekend. I know obviously forest and They're playing obviously tonight it against southampton or you can or you can owe for his um or you can owe for his Southampton gets something but but it was uh Yeah, it's been a near perfect weekend. I just seen a few people in the comments. They're saying I should apologize to Dwight McNeill No, I shouldn't no I shouldn't have to I shouldn't don't apologize Even though still Even though still only on on 32 points. I'm not apologizing to anybody I'm not apologizing to anyone if players that's the level Out you expect from your players every single week Dwight McNeill was brilliant today and I've said it since you came in by the way He's consistently got better and better and better just playing on the left hand side and so Do that every single week do that every single week, but he was brilliant today and I won't be as I said I won't be was decent, but let's just hope 32 points three games left obviously man sitting next week in between In between their champions league games if we could make goddison if we could just make it special if we can play like we did today defensively Making sure we shut off all the gaps obviously it's It's not the same they've got proper strikers and everything but if we can just make it tough And get ourselves and even if we nick the point I think 35 points will be enough to stay up. I really do I really do when you look at when you look at like what who leads I've got to play and who who Lester I've got to play I think 35 points would be enough So that could be just one one more win. I mean don't get me wrong. I'd want one more win And a draw or two more wins and walls stay at the final game of the season. Would they have anything to play for? God, I'd love if we had not to play for but Yeah, I honestly think 35 points Could be enough and that's one more win with three games left Borm a final day walls put ultimate day Away from home. I mean if we play like that Then then we could get something and as I said, we could get we could get something next week by the fact that city of It's in between two huge games for city and if they take if they take the foot off the pedal for just I don't know just for one month, you know That could be huge For us And we've got to make it a huge game for us. We've got to make it a huge Huge game for us. Another good thing from day the goal difference. Obviously the goal difference is huge You know four four goals getting four goals and less than one minus two from today Was that five three camera? So that's huge as well getting the goal difference up a little bit So I mean to score five in one game when we don't only scored what we what did we score before this game 20 27 was it 27 goals something bad. So to score five and one got in one game. That is that is huge absolutely huge But listen not getting carried away. It's a win to not expect the win. So that's fantastic Did and it we've done it by some margin and it'll give everyone real hope now give everyone real hope that That we can do it so Yeah, it'll give everyone and I think that's what we need, isn't it? I think after the new castle game everyone felt so flat Everyone felt so flat Um last time he scored five away was barely wasn't it barely? I don't know clean up was the last time um So it'll give everyone a lift give all the fans a lift everyone will believe now that we can that we can get it so um And and you know credit to the manager as well. He's gone for he's changed he's changed he's changed Michael Keane And sometimes you get managers you can be a bit funny and be like well I'm not changing them just because the fans want but he's made the change today and it's really important change Taking Michael Keane out and putting you any meaning that's a huge change That could be the difference really could be the difference and when you look at less than what they did today Getting beat you think actually Monday might have been a huge missed opportunity So it was it was so important to it was it was the fact that we've won is massive Um, but listen. Yeah, we're still in there. It's not it's not done. Is it by any means? It's not done by any means it just gives us that it gives us that little bit of hope that With three games left if we can get if we can get something You can get something against city. We did it at their place. It's of course, it's incredibly tough, but And set us up for those last two games Um And as I said, I think four points out of those three games It could easily be enough it could be enough when you look at the fix I mean not not saying it will be not saying it will but it could be enough um I really hope it doesn't go to the last game of the season because that is hot that would just be horrible I've had to experience that twice before in my life. Uh, and it's horrible Um, and obviously going to last last season going down to the the last game of the season at gudson um But it'll give it it'll give the players belief and and and the manager now. He's got a bluepins hopefully for next week for that same team As I said, I thought paterson grew and grew as the game went on um But one thing I will say though that is such a reward today for all the editonians Who've been going up and down the season up and down the country all season That is such a reward for them, isn't it? Um, and I know I think there was a few Who'd left this one because our five kickoff on a bank holiday in in um in blighting so Gutter did you've been going all season and you missed that one? But for the people who were there that is the reward, isn't it? That's what you go home and away for all season It's for those moments I mean it shouldn't be Evan should be easily Capable of picking up six or seven wins away from home more even But the fans the day Were unbelievable and that's what they got there. They got there what they deserve for for all that so Unbelievable game unbelievable win and Yeah Do you go a glimmerton on the super chat tears paired with white magnet will never be good enough Mate I've got high standards. What can I say? I've got really really high standards when it comes to Evan plays But you know what he might do what rich allison did for his last season He might be the player who pulls us out of it It might be him this season. He might be there with the flip. I don't I don't think white would have a flare He'd have something a little bit more. Um, he'd probably just have a Something with some like blue streamers or something but fair play some fair play some He's dug in really really well and um Yeah, he might be the kid Play it. Sorry. He might be the player kid's one on the back of their shirt next season And that's fine by me if he does the business to get his eye of this mess So no problem with that whatsoever, right? I'm going to go away and do my uh, think about my play lanes I don't think it'll be that hard. I don't think it'll be that hard to give some good scores out tonight Make sure you check out buzzers, uh, match reaction as well. Uh, I'll be back soon season a bit


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Starts with a dream a career spanning 40 years 11 studio albums spending more than 300 weeks at number one One of the biggest selling artists of all time with over a hundred and sixty million record sales worldwide 10 number one singles and 27 top 10 hits. This is Jenna Jackson The Jackson 5 for one of America's best-loved musical families and Janet was the youngest daughter who soon became a TV star I started in the business when I was seven years old. I wanted my own identity so badly I didn't want people to know that I was a Jackson. I wanted to make it on my own This is about And this time I'm gonna do it in 1986 Janet's control albums skyrocketed to number one selling over eight million copies Establishing her legacy and trend-setting artistry The infectious beats inspired her iconic choreography Three years later Rhythm Nation 1814 was released which scored an incredible seven top five hits and always writing about what's going on in my life Whether it's racism and things like that and hopefully kids will stop and listen to the message Even if it just makes a difference in me since life. I feel like I've truly accomplished something Between 1989 and 1998 her three albums produced 18 consecutive top 10 hits I've just been very thankful and very blessed that people have been really receptive With eight number one albums 20 number one singles on the dance club charts and a number one album in each of the last four decades People always tell me that they feel we've grown up together and it's the truth. We have grown up together Janet Jackson an innovator a music legend and our MTV global icon You


The spinal cord is a long, thin, tubular structure made up of nervous tissue, that extends from the medulla oblongata in the brain stem to the lumbar region of the vertebral column. It encloses the central canal of the spinal cord that contains cerebrospinal fluid. The brain and spinal cord together make up the central nervous system CNS. In humans, the spinal cord begins at the occipital bone where it passes through the ferritment magnum, and meets and enters the spinal canal at the beginning of the cervical vertebrae. The spinal cord extends down to between the first and second lumbar vertebrae where it ends. The enclosing bony vertebral column protects the relatively shorter spinal cord. It is around 45 cm 18 in in man and around 43 cm 17 in long in women. Also, the spinal cord has a varying width, ranging from 13 mm 1.5 in thick in the cervical and lumbar regions to 6.4 mm 1.4 in thick in the thoracic area. The spinal cord functions primarily in the transmission of nerve signals from the motor cortex to the body, and from the afferent fibers of the sensory neurons to the sensory cortex. It is also a center for coordinating many reflexes and contains reflex arcs that can independently control reflexes. It is also the location of groups of spinal interneurons that make up the neural circuits known as central pattern generators. These circuits are responsible for controlling motor instructions for rhythmic movements such as walking.