Hey, good afternoon everybody Tom Stewart here. This is smart business moves and we have a plethora of guests today Ever my partner here Liz Trotter and our guests are Debbie Sardone and Shawn Day And we're gonna be talking about some really cool stuff today.  Doing great love that you have a plethora of guests today So Shawn you and I are a plethora and it sounds good. Yeah, I think it sounds good I'd have to look it up Tom gets these words sometimes that I just am not in the same world with but it's it's good to be on especially with This elite group And we're gonna be doing it again and just ten days, right? Wow. Yeah March 1st is tomorrow. Wow. Yeah I cannot believe it. So tomorrow's our lucky day, right? The luck of the Irish March and ten days after March 1st passes. We're gonna have this amazing Hiring boot camp couldn't come at a more timely point in most cleaning business owners lives and our wonderful hosts ARC SI through the The miracle of ISSA is bringing this great information to the cleaning industry Yeah, I was hoping that Erin would be on here today, but it looks like she might have gotten busy Tayden eat We haven't talked a lot about this boot camp yet So I'm I'm excited to talk about it But Tom should probably talk at least a couple minutes about what's going on out there in the world anything that we so we We're running into one thing and I don't know if the rest of you guys are running into this but there is a lot of stress going on right now out in the world and so we're running into some Some anxiety type issues with some of the people that we work with and are you guys running into that as well? I mean a little bit of People are stressed out You know, it's almost like recently. I I went outside and I checked for a full moon Because it's like all of a sudden Sean you've probably seen the same thing It's like all of a sudden and one of our CBF members said to me Friday she said it's like only the crazy people are applying just people with drama and crazy stuff and just It's so hard to find people. They're just normal and stable right now and it's a full moon But every day all day all month. Yeah, it's it's weird real quickly that you know Through all the things that that we've all been through in the country Recently a lot of our job candidates Had a ton of money put in their savings accounts not long ago for that they aren't used to Which it feels pretty good to all of a sudden the Russian stuff going on in Ukraine to the money's no longer coming in like it Was and that's that creates a lot of stress for a lot of good people too. Not just people that are you know, lazy and in place Not to mention I think and food for yeah I just checked this morning inflation is seven and a half percent and You know prices go up much faster than they go down in the economy So that's adding all this stress for people who use their vehicles for jobs and it's just making it hard for business owners It's making it hard for the hourly wage earner. Yeah, the wealthy people do just fine during Recessions and during inflation, but it's the people that work hourly who live paycheck to paycheck. They're the ones that struggle during this time Yeah, it's it's a it's a tough time and definitely with the Ukraine situation I think that's adding just a whole new level of anxiety people kind of This had this idea that okay Covid's starting to go away now that everything's lightening up and then Damn with yeah, right? Yeah, it's it's it's a good segue in One of the things that I'll talk about and I'll let Debbie Take it from here or Liz Mindset and perceptions is a big thing. I talk about In the things I do on a daily basis, it's the huge thing I've started to talk about over the last just few months actually so that kind of plays into all the things that we're Facing in the country right now Well, we all talk about mindset a lot. I mean, that's a common theme. I it's Underpinning everything else right if your mindset is exactly not in the best spot. Nothing's going to be So Tom I can tell you're gonna share something really smart with us I don't know about that, but I share your concern Debbie this inflation thing is becoming a bigger and bigger issue and As employers of you know, our really higher workforce I mean everybody's gotten some pretty significant raises compared to what their salaries were a couple of years ago But I think you go to the grocery store and I think that that know those raises a big gone plus just between gasoline and and food and the benefits that Sean was referring to, you know, like the Child tax credit went away at the end of December and that was an extra 300 to 250 dollars per child for a number of people working for us and Yeah, maybe that kept some people out of workforce, but it also allowed people who are in the workforce working for us to You know kind of keep things going in the house hold a little bit better So to survive Right to survive. They may have a spouse who's been laid off a spouse who worked at a restaurant Who no longer is working and now they're they're paying more at the pump. They're paying more at the grocery store They've lost their child care credit. The stress is pretty intense Man, you know, it's it is really a hard thing It doesn't take very long to get used to having this extra money and to have that be part of now What we need to survive. We kind of got used to spending this extra money So these people that have been families that have been getting this child care credit and now it's just gone It's not the same as just not having ever had it. It's much worse than Getting it and now it's gone. If you think of what a 20-some-year-old and 30-year-old person has gone through To their to to nothing of their fault They could have lost their job for the very first time in their lives over COVID and it was nothing they did it just happened Then they got some money coming in perhaps a lot of them did then What happened was that raise went away and and this is the first time they've experienced this in their lives I remember waiting in line for gasoline in the 70s and things like that You know, that's why as employers, right? I mean we in this great country we're in is we are providing jobs and that's why it's so important that as the world changes on us and as the Economy changes on us and the needs of the workforce change because they have been changing and I call it the speed of change It's moving faster than we've ever seen it as entrepreneurs. I've never seen stuff change and move this fast We had better be agile. We had better pivot. We had better be Sensitive to what's going on in the market and improve our job offers and improve our work Experience and the work environment that we create or people are going to jump on that Great resignation train and jump ship and go somewhere else where people Appreciate them or people pay them Wages that they can pay their car payment and pay their rent by their groceries And if we don't take good care of our employees, we're going to watch them go jump into some other place It may not be better but they're trying to improve their lives and Stabilize their home life and we're a part of that solution or we can be a part of that stress and that that problem And you know Debbie you said something that is really Great, I don't think a lot of people have really put their finger on yet They're going to jump it might not even be to a better place But they're just going to keep looking and jumping until because they're they're sure that it's out there Which is a different situation They've been told they've been told by the media and everybody else the grass is greener on the other side the great resignation and so if we don't provide wonderful Well-watered grass on our side people are going to try to improve their lives You know a lot of people in our industry complain nobody wants to work, right and the truth is Those same people that don't want to work didn't want to work before the stimulus money And they didn't want to work before the pandemic and they weren't working back then People who have made a lifestyle of not working and just getting by through subsidies and entitlements They're not coming to work for you. Why are you trying to find a way to get them to work for you? But the people that do need to work and want to work It's on us to find them and win them, which is why we're doing this our air CSI boot camp It's it's on us to create the kind of job that they will raise their hand for and say I'll do that job Go ahead Sean I want to get everybody's quick opinion on Based on everything we just talked about do you do you still put a lot of Emphasis and and value to looking to see if somebody's a job hopper because a lot of things have created job hoppers out of good people Love to hear your opinion on that Yeah, okay, so Liz doesn't we do but it's one of the factors It's not the only factor, but yes, we do look at job history I do still feel job history repeats itself But there are other factors you can't just have one knockout question unless you're having so many amazing candidates fine Right, of course when you use a service like blue skies, you're gonna bring me more candidates where I can be choosier Correct and I can say all things considered all things equal No, thank you on the job hopper yes to the other But when you have three candidates and you're desperate with three openings You're gonna take whatever you can get and I'm not saying Liz would but I'm saying that's still part of our process are betting Well, and also Debbie to your exact point if I you know if I do have a many many more Applicants coming in. I'm not going to pick that job hopper if I have somebody not a job hopper Why would I that It's one factor. It's one factor. It's got a lot of weight, but it's not the only thing Yeah, and I think that the weight I think that's the the question that I was answering Weight is much different now than it ever has been in the past. I also think based on both of your answers that things that This is another reason for the boot camp because there's not one single way To to recruit period end of story if you don't you're never gonna hire a good person You've got you've got two people Liz and Debbie that answered a little bit differently But there's still fundamental principles I think in that you need to adhere to in any economy any labor market any situ any inflationary Whatever it is, but there's also a couple things you need to change to Debbie's point and be agile about Okay, so we've been Into this for about 15 minutes now, and I think that we've mentioned boot camp maybe a dozen times and you know I guess I'm the only person here that doesn't know anything about the boot camp. So I am ready to tell you I have Tom you're gonna love this and anybody on your team that hires, right? And anybody that's listening today should be on this boot camp. So Sean and Liz Trotter and myself are gonna kick off The day one of the AR CSI hiring boot camp. It starts March 10th. It's a half a day It's from 1 p.m. Eastern time to 4 p.m. Eastern time and the very and that's part one Part one we're gonna do a part two May 12th. So about a month Two months later. So part one is one to 4 p.m. Eastern time and we're gonna focus on hiring the best Hiring the best so the things that Sean was just talking about the things that Liz was just talking about That's we're gonna focus on on part one now That'll give you a couple months to practice and then on May 12th we're gonna come back and and finish it with part two the AR CSI hiring boot camp and From one to four again on May the 12th. We're gonna focus on retaining the best Because it doesn't help you grow your company if you hire great people and they're running out the back door Every three six nine months, right? So how to hire the best part one March 10th. How to retain the best May 12th, so I Was waiting for that chance to talk about it We're sharing I'm sharing my screen here. It's on arcc.org I'll drop that and they've got it from one to five eastern here Debbie Correct, no you are correct. I forgot to change that it's one to five eastern I was thinking central so you're right one to five eastern time Correct For those of y'all over on my time zone 10 to 2 and For you mountain folks Colorado all y'all that's 11 Right, so yeah be available 11 to 3 and then we've got our central people down there Who's who's central knew that's me central time zone noon to 4 which is why I had it wrong in the in the Wrap-up time but noon to 4th for the central time zone people I'm gonna be kicking off the very first talk with how to find and hire a players period a Players if we don't find good people then when I really need to retain them, do we right? So how to find any players in fact, we know what a C player looks like We're so happy when they leave even though it's mixed emotions And then Sean's gonna help us by sharing I love this Sean the secret that how he hired over 40 employees last year Is that correct Sean for one location for? Location we've hired over well over a hundred throughout this couple companies that we have wow So really how his formula has helped him hire over a hundred people and that's for growth not replacing people running out the Backdoor and then Liz is gonna help us by sharing what she's doing Using disc so those disc assessments for how to recruit Interview hire and on board so this this kind of information is worth Tens of thousands of dollars from experts that are using this information to grow their companies so guys don't miss it Especially March 10th Join us So go to rc.org and if you scroll down Right here, and you click on the link. It'll take you to this form. It's like this is a zoom registration form Is there a fee associated with this program? I Believe there's a discount a substantial discount for AR CSI members. It's a little bit higher price point for non members I forgot to look that up and Erin said that if any I didn't even see a price Yes, sign up and see if it takes you to a pay-now link or if this is a freebie from AR CSI It's find out. I thought it was a freebie Live registration right here Yeah It's free guys.  I'll be cleaning at that time. Hello, you need this If you're cleaning at that time schedule yourself off you have plenty of time to make that happen and be on this call I think it was free for RC and maybe $99 I think for non members of RC so if you're not logged in as an ARC see member then you may have a small fee But I'm I'm telling you it's worth every penny to help you solve some of these big issues Where you logged in as an ARC remember yeah, I don't think there's a fee okay, then it's a freebie Wow Yeah, if not Sean will cover your fee so Yeah, that was Sean Jones over in Yeah, somebody is saying here that it's free for members. Yeah, I don't know why we're not better prepared But we will be by tomorrow's interview with ISSA tomorrow won't we Why were we able to register for free here, what are we what are we missing now? RC member, maybe I don't know You guys artists prepared as we are smart business moves Rarely Did you guys get your link to be on this show today? Oh, yeah, I wasn't gonna kiss and tell No You know what you don't have the story So while we're trying to figure that out. Do you want to hear some of the topics? I can share a little bit about my topic Liz. You can share a little bit about what you're gonna cover Sean you can share what you're gonna cover, but Is that okay? Yeah, that's great So one of my favorite topics is how to find and hire a players because Everybody knows how to find the knuckleheads We're really good at that and hiring them and keeping them too long and tolerating them way beyond what we should have But how do we find a player? So first part of this? I'm gonna discuss and share the myth of the great Resignation and how to actually find people to work right so number one It's not true Nobody wants to work and number two the great Resignation isn't what you think and then number two. I'm gonna cover building your best team How to improve your candidate pool now? Especially if you're working with a great service like blue skies that how to and even if you're not Using an outside service to help you with your candidate pool How to build your best team how to improve your candidate pool right away? So like as soon as you hang up from the zoom call You can begin to put your steps in action and start working those steps the very next day and then number three I'm gonna cover say yes to the job kind of like say yes to the dress So say yes to the job how to get the good ones to show up How to get those good ones to show up because how many of us we're all excited after an interview. Oh my gosh She's gonna work out. She's gonna be amazing and then Monday. She's a no-show. No call So say yes to the job That's what I'm covering Liz. Yay. That's awesome. How about you Shawn? You're up right after Debbie, right? I think so. Yeah so Just as we talked about I'm literally just gonna take you through how we hired a hundred people over a hundred people for our business last year alone and You know, it's it's literally taking you step by step do with it as you wish But it worked really really good for us and hundreds of our clients as well And so one of the things, you know, I'm gonna talk about or three of them is basically the mindset and Perceptions, I'm gonna talk a little bit about that. I'm gonna talk about automating your recruiting system. I think is critical and then a new way that we interview We just started this last year and are mind-boggled on how successful it was and it's a I promise you it is nothing that you do It's it's it's extreme out of the box yet very very successful mindset literally Specifically what I'm talking about what our mindset is when we look to hire at our cleaning companies that for blue sky Services exactly what it is and how we changed it and what we changed how we think differently You know the One piece of data the one piece of data that you need to uncover That's going to hear The one thing you need to uncover when you are dealing with candidates and I'll show you how we uncover it The Liz will talk about the disc profile, which is extremely important But I'm talking about one thing you need to uncover One thing that will absolutely Don't tell me now. I wanted to be a surprise. We hear it on the So you're telling me I need my COO on there Liz needs her COO or office manager Tom needs his COO or office major on there because if we miss This one thing we're gonna be up the creek. We're gonna have our team there. I Can't wait and the last thing I'm gonna talk about is I'm gonna go into the interview process and how we do Interviews and I will drop a secret. It's it's all about group interviews, but that's just a small part of it It's it's it's okay. It's it's like a completely different way of interviewing and it I'll leave you with this.  I can't even get one to show up. So This is really powerful stuff guys. We're we're talking tactical Tangible things you can write down and go implement the very next day We're not talking fluff here. Of course, there's some mindset stuff But there's tactical tangible things that they can actually take away and implement immediately to get better results I can't wait to hear this. I know me too. I'm desperate for the one piece of data I'm just thinking hey Sean the sidebar on Facebook. Yeah, you'll give me that I Mindy right now and have a little chat All right Well, I am going to be coming in with this and there are few few things that I want people to walk away with as well and the first thing that I want is For people to be able to figure out who the right people are for your company Not my company not Debbie's company not Sean's not Tom's but your company because who you need is not the same as Who I need you have different requirements different needs different culture You have different things in your company than I do and you need different people So I'm going to show you how to figure out who you need to hire So that when you're using all of these great strategies that Debbie and Sean have that you're able to hone in on the right people for your company That's gonna be huge for everybody. I hope you guys get that Making sure that you're getting the right people for you is not the same Similar to my answer and Debbie's answer around the question of do you look for people that are job hoppers or not? Why do we have different answers? We're both hiring both been doing this for three decades now I'm both successful. We both have big companies but we're not a one-size-fits-all and The profiles that you're gonna be sharing are really gonna reflect the kind of company you've created, right? Well company that pretty much is winging everything is definitely gonna appeal to one type of person the company That's highly structured and has lots of policies and a lot of systems It's gonna appeal to a different person and I can't wait for that talk list. That is just so Relevant for today and that really goes to my next point Debbie of Creating the best environment for the people that you hire So if you know that you only have a certain type of people that are coming through your doors Based on whatever it is that you're doing That you're a Absolutely, it is going to be attracting right Sean's going to hit on that So do you have the environment that is going to support those people when they come in if you are struggling if you have If you have people that no call no show your job You need to hear this There's a reason why people no call no show a job and it's not just because To Debbie's point that they don't want to work That's not why and so we're gonna be sharing that little piece with you about the best environment that you need to have in your company That's another cliffhanger teaser that it's like I have to be on there because I have non-stop Struggles with the no calls and the no shows and if lose just gives us one nugget to address that Yeah, be a game changer for the for the right there Absolutely, if you're struggling with that you need to be on the the boot camp because we're gonna solve that for you And then the last thing that I'm gonna be talking about is the three things Similar to the one piece of data that that Sean has for you the three things that you must do during your orientation to Make sure that your people are going to because we definitely want to get those right people But I'm setting it up for the May 12th event so that you can retain them So what are the three things that you have to do in orientation to prep you to keep those people? All right, wow We're so it's not a one-size-fits-all. We're not looking just to hire successfully We're looking for proper fit just like I don't want every single customer who calls me I only want the good fit customers and what you're describing is there isn't a one-size-fits-all We all have different personalities environments that we create and that we live by in our company We're gonna attract different kinds of people and for us to be able to Retain them long-term we have several things we have to do very very well Especially in this environment with the great resignation and the labor shortage if we do it just a little bit better than our competitor We're gonna be ahead of the game in a much bigger way Linda your question is one o'clock start time Eastern and it ends at five o'clock, so it's four hours Yeah, that's what the ARC see website has here. That's the Eastern time Yeah, so it's a half a day boot camp guys clear your schedule for after lunch Yes, what about an hour for me an hour for Debbie an hour for Liz That's three hours. So there's Q&A time hours worth of questions that that you can ask us as we're going along this too which is phenomenal because There's a lot of things that we won't have time to put in the presentations that we have That you may want to ask or or there might be things we prompt that you want to ask So there's a lot of time for that too. I think that's really a great value and I'll be oh Go ahead Debbie. Well, there's probably 120 years worth of experience right here and I'm gonna say I'm responsible for only 20 You know He remembers he remembers kerosene televisions, but there's probably a hundred and 20 years worth of knowledge right here in this group if each one of you spent all day with you It still wouldn't be enough But having a half a day to just knock out some of the most critical Struggles that you have with attracting the right people finding those a players and and really Prototyping them to be good fit for your company and your culture and your systems That right there alone is worth a half a day of training guys. So anybody that's on the fence to join It takes an investment it always Anytime you want some type of a big return you're going to have to invest something for hours It's such a small investment or the huge return that you could get and it's not about the money, right? It's it's cheap or it's free if you're not an ARC see member all of us value our time more than a $99 investment right we waste more than that going out to dinner Maybe sometimes on a bottle of wine But it's it's the investment of time and if you invest in your brain If you invest in your mind your your return is going to be exponentially higher than just the money itself It's going to be fun there's there's there's two things number one are we you know you're gonna hear Tom And it's going to be entertaining and and and I'm gonna put on a little bit of a magic show in mind In that in that I'm gonna I'm gonna show you why the truth is almost impossible at times to find and perceptions are Sometimes way more important than truth and I say that as a guy that had my nose in the Bible plenty of times And I go to church on Sundays I know the truth is a virtual and it's important But I'm gonna tell you how important perception is and I'm gonna have some games I'm gonna play and show you things. You've never looked at and Step up our game. This guy's got magic tricks. He's got All kinds of entertainment A month you spend personally recruiting and other people on your team doing that and you know the whole turnover thing that kind of makes you have to recruit more and Taking four hours and investing in something that you'll get a return on this You know a hundred times over of the course the year just in terms of the time that this can potentially save you exactly Exactly the hours and hours and hours spent recruiting traded for a four-hour boot camp. That's going to turn that around Magic tricks on top of it. Come on I can't believe I have to go after Sean and his fancy magic tricks. I'm really gonna have to come up with something I am so much less professional than you Liz and Debbie that I have to do it Sean Dayway Well, we can't wait because it sounds like a blast and it sounds like really brilliant Knowledge and experience that's not just pulled out of a magic hat but is actually pulled from years and years of cultivating the experiences and documenting and tracking What works and what does not work and just staying very Critically in tune with the market and the economy, especially because you're a part of blue skies It's really what you guys do.  I don't think I've ever Heard you Present about anything where you didn't bring up mindset at some point because we all recognize critical Right, right my very first talk the myth of the great resignation is all about understanding what's reality versus what we imagine in our head and I I Don't remember the exact quote I don't remember the exact person that quoted it, but there's a famous quote around 80% of success is mindset and we think it's effort and Answers but 80% of success is mindset and maybe it was Liz Trotter that said that but whoever said that it's true Wasn't me Here's a very quick example of Perception and versus truth if I'm standing in the rain right now and I have a shovel in my hand and my job is to dig a hole I'm gonna say this is this rain stinks. I can't stand this. Why is it raining? 10 seconds later 10 seconds later, I'll turn around because I hear these little kids and their diapers Laughing and having a blast and just in those puddles. This is 10 seconds later And I'll look at that and I will smile and think my god. That is so awesome Now here's here's the craziness of this you could put me on a lie detector When I was telling you that this rain stinks and I can't stand what's happening right now And I will pass that lie detector test. Yeah, you could put me on the same lie detector when I turned around 10 seconds later and Had a different Perception 10 seconds later. I would pass that lie detector test as well Tell me how which one of those is true. They both are perceptions matter and Perception is What causes action?   Yes The rain is causing this problem, but there are additional things that I could do. Ah, maybe I shouldn't have a shovel Yeah, here's the benefits. Yeah, I just really need a pitch for it because this is Still there's there's an opportunity there as long as you remember to look for it The action part of that is brilliant in that I'm gonna go over the exact actions How that relates to recruiting and interviewing and those sort of things so it's it's I'm just How many how many of my struggling competitors employees we've hired because they went out of business because they couldn't find workers, right? So when your perception changes Then your actions will change and you will get that whole dug in less time with less effort With less effort. Yeah with less effort. Hey, thanks for that analogy. That was a good one. Yeah I do I do on what's the date the 10th? I An allergies you want a margin So apparently he's not open to our Facebook sidebars over here. Yeah, we're trying to wrinkle it out of him Liz and it's not working He's like a vault And funny thinking of Sean day as a vault I never really thought of that before And I just got a link to a better website and I'm sharing it here I'm sorry David had to cut you off But this has got like all the detail skinny What the events about and you guys have described all this but for those of you that are maybe joining late Here the detail explanation earlier. I dropped the link. I dropped it in chat Okay, it's kind of long Debbie. Oh, it's it's a long URL. Okay. Yeah events dot issa.com events Never mind I'm exhausted But you can you know get all the details here and it does say it's free for members and reach out to Aaron to receive Your free registration amazing link and it says non-members $99 If you're not a member I'm telling you get on there right now or they get that Did you get it free? They're gonna fix that if you snooze you lose on this They're absolutely fixing that I Yeah, well, and here's the thing Here's the thing Right now The industry of cleaning is experiencing one of the greatest booms. We've ever seen I mean I've cut my marketing so much because our phone rings too much our lead Gen is too high that we can't even keep up with it with the sales team We have so this is the time to scoop up all the extra business But if you don't have employees then you're literally losing Tens of thousands of dollars worth of growth that should have been yours that should have been yours I can't believe how much we've grown beef to pre pandemic Growth. It's just this is a booming time guys fix your number one problem or improve it dramatically by attending And Tom talks about this a lot It's not just a we haven't talked about this recently Tom But you were hitting on this a lot that this is just isn't a booming time for our individual companies This is a booming time for our industry things are changing people look at cleaning differently now than they ever have in the past Now when they think about cleaning they actually think about clean Exactly for the long it's essential. Yeah, it really is Means something now more so than ever did Exactly all these cleaning companies that have struggled to say I'm professional and that's why I charge more right? It wasn't working before but now it's more important. Go ahead Tom The demand the demand for our services has never been higher Yes and Yeah, just all the years I've been in business There's no pushback on rates either, you know the balance reason ability you can charge whatever you want to charge and people aren't Complaining right it's less about the price now It is less about the price and so obviously price can be a factor Especially if you as the person trying to sell your service make it a factor, but nowadays, right? No, there's that mindset piece Liz People aren't shopping price. They're they're shopping safety. They're shopping stability is what I heard is the big buzzword in the branding world and Obviously in the world of cleaning and disease and Infection and all the things that people have been thinking about people are thought are shopping Professionalism like Tom just mentioned now all things considered all things equal sure price may be a factor But in most cases that's it's only all things equal because we make it equal We just start quoting a price when people say how much do you charge right now? That's a whole nother category right we could spend all day on sales training Which we do we all will do it's it's interesting because it's it's it's so it's supply and demand Like everything is in business and a capacity and demand and supply and demand and it's we're in a we're in a place Now where there is so much demand you you are not going to win by spending a Too much time on your and too much money and resources on the demand side of it the demand side is kind of there Dan plotted our bookkeeping guy always talks about taking some of that budget from your sales and marketing at and throw it into You're going to win this game called business by The supply side but which are which are employees you demand is there if you've got a decent service Not a great sir a decent service the demand if you're just average You can grow in a high demand market So this is the time to not be average at hiring so many cleaning companies are focused on Being above average at delivery right they're focused on cleaning better than everyone else But when we focus on being the best job creating the best environment Finding the best workers and keeping the best workers when we become above average at the employee piece We can scoop up customers With a shovel Not a pitchfork y'all We have to be amazing at the employee piece. That's our job as entrepreneurs. We cannot be mediocre at that so many business owners want to be Amazing at everything else and I I always believe if you're not amazing at attracting and retaining the best workers Then you'll never grow to the potential that you actually could have all along We're as entrepreneurs and business owners. We we tend to be more focused on Which is good growth but in revenue. How many clients do we have now? It's do we have now? Oh by the way, somebody go find an employee somehow and make sure we don't pay him too much And it's like the biggest sale your life is is an employee not not sure not mrs. Jones I mean it truly is the other the the other thing I'll just add before we You know start coming to a close and I need to shut my trap is The I talked to thousands of business owners every year Thousands and thousands like you guys do and I hear two things that I just cringe about and one of those things is Yeah, we just have a waiting list and now we just tell customers We'll have to throw you on our waiting list and my mind somebody today With 12 people on a waiting list for That how many hundreds of thousands of dollars is that well? You talk to 40 so 12 people on her waiting list, which is not as bad as the 40 12 people I pointed out to her that's thirty eight thousand four hundred dollars. That's thirty eight four hundred thirty eight thousand four hundred in Revenue, she's basically putting on hold and will probably never get never get never get yeah, okay My story is so much sadder. She has 40 people 40 people on a wait list and She did price increases She had over 10 people on her price increase list that were not paying that were paying half of Her actual price and when she didn't lose them she was happy Yeah, it's like no if you didn't run off your half price Customers if you didn't run them off you did your rating grease wrong But I have to make a point here. Yeah, this is how easy we all Switch from thinking about our employees to switching over to our clients mind So I'll do this It is so easy to start thinking about our clients and come off of that employee train We're not gonna let you do that. That's what the boot camps about We're gonna get you focused and we're gonna get you paying attention to what needs to happen with your employees So that you don't just keep going back to the same thing that we've always done That right back in the day can't afford to do that anymore and one more point. I wanted to point out Not like Sean because I won't be shutting up. I don't know how you Good But this is something that's new too So in the past we were always trying to drive down our payroll percentage revenue People were just driving it down diving it down driving it down anymore You can't drive that payroll percentage revenue down too low anymore. Now you have to be looking at what's the floor? What do we want to make sure that we keep our payroll percentage revenue above? So that we're paying people enough that we're competitive in our markets and in our area It's a it's a different paradigm from what we've always done in so many different areas So I lost my last big big one those Those days are over and I I I actually have never felt that way, right? Those days are over that you are measuring the success of your business by squeezing Profit out of the very people Who are delivering your services? Those days are gone your profit that you want to squeeze more profit out of have to come from a different place? Yeah, absolutely and you might just be having to raise your prices or Cut the people that are paying half what you're charging to all of your new Exactly, I don't know the company that I've talked to that hasn't raised prices So I think in to in this year 2022 That price that that that paid stuff isn't really a big issue anymore If you haven't provided the raises that your employees need just to buy bread that's gone up, you know 50% if you haven't done that you may not be in business right now so I assume that if you're in business you've done that already and So you need to keep thinking about that But there's so many other things and both Liz and and Deb have talked about it culture is But I think outside of maybe leadership, which is so critical in business. I Can't think of anything else really other than culture that's so critically important in recruiting as well because the Expectations and that that job description is like a sales brochure for for employees if if that doesn't meet what you're providing them when you hire them Retaining them right? Well, you're doomed. You're absolutely doomed The environment you create in your company Whether it happens by accident and by default because you didn't have a plan or it's a planned Environment you create as a result of you living your values and tolerating nothing less than your values is Going to be one of the biggest factors in keeping staff long term You can trick them into coming to work for you You can talk people are coming to work for you But if they discover you have a toxic environment that you don't know how to control that you don't know how to deal with If they learn really quick that the bad ones are the ones that get heard and the bad ones get away with murder They don't even want to be one of your good ones They're either gonna leave or they're gonna catch that contagious disease because bad people are much more likely to rub off on good ones Then good ones rubbing off on bad ones. I wish that wasn't true Yeah, it is true. It would be nice if it wasn't. Yeah, there is an I can't remember I was gonna say something and it was gonna come out all hatchety like I normally do Well, you're probably thinking along the lines of what Sean just shared is there's a really fantastic book by Simon Sinek Called the infinite game and he talks in great detail around That employee culture and that environment that you as the leader create So it's on me as the leaders to set the tone and create the environment It is not anyone else's responsibility and even today. I mean I've been retired from my cleaning company Now for over a dozen years and all I do is coach the COO. No one answers to me and It's still my job. It is still my responsibility to make sure that the culture Or the environment and the tone of my business has been set to reflect the values that I have I don't get to make the excuse. Well, they do that, right? So no matter what level of leadership you have going on in your company It's on us as the leader to create that environment where people feel like this is the best job I ever had even though they're putting their hands in somebody's toilet every single day Okay, I'm going to Sean while you say what you were going to say I'm gonna read to you guys this Go ahead Sean. I Saw a video that Simon did about making Making the point of some of the people that we are hiring our Grew up in that we're the first generation to grow up in that everybody gets a trophy just for participating in things like that We're the first generation to grow up with that instant stuff What do you mean?  That's how they were raised That's how it happened and so You need to decide if you're gonna hire a generation that grew up in this instant gratification That's just what they grew up in this generation not their fault Right if we produce that generation that those parents produce that generation and Simon makes the point is Go through what you go through to get them and and there's like we talked about several different ways you can recruit but And they're not necessarily entitled. They're just different. Right really differently And his point is Leadership, it's your leadership. That's going to explain to them these things and here's why we we are a little different With our culture than what you might be used to Person I guess the top of the hour lose. Did you have one thought you wanted to share? I did so speaking to all of this you guys This is something that one of my employees share. I don't know if you can see it It was from eight years ago and this speaks to what Debbie just said too This is what she reposted remember from eight years ago. It feels so good to feel important I mentioned an issue to my boss Liz one which she could have just ignored since it probably wouldn't affect my work or her Instead of disregarding it or putting it off She immediately addressed it came up with some solutions and asked me what I thought wow. She's the most caring boss I ever had here's the thing y'all. She says I love cleaning poop off toilets Do you see that sums it up That's all can throw nasty fish in a fish market or they can clean toilets and still love what they do We don't need to blame it on nobody wants to work. Nobody cares We need to look inward and say what am I doing or not doing as a leader that I can change now So the air CSI boot camp the hiring boot camp that kicks off March 10th Half a day of training from one Eastern time all the way to five PM Eastern time is worth your time guys be there or be square and the promotion and all the Back-end stuff to this program is being developed as we speak just over the last hour There's a new page on the arc see our website Arccy.org forward slash boot camp 22 I dropped that link and you can sign up through the arc see page. I think they're still working on it Go now Arccy.org forward slash Boot camp to to boot camp 22. So guys, that's easy to remember you better go register now before somebody figures out that you can get in for free Arccy.org Okay, guys, we are at the top of the hour for an hour goes by fast. Doesn't that This is the easiest hour I've had all day You couldn't talk if you wanted to Tom you got these three High eyes in discs Liz's disc profile. You got these three high eyes that you can't get a word in edge-wise. So Guys, you can tell I'm high facilitator on Kobe But guys, thank you so much for letting us do this I love so much sharing this information and working with these worthy Colleagues these incredible experts and we're gonna do the best we can to help you Scoop up some of this extra business so you can make more money and live better And remember we didn't even know that there was a charge. We're not doing this for money None of us are getting paid We're not getting paid at dime, but we love it and we love helping people solve their problems So be there like Debbie said or where? We are done for today. We'll be back Wednesday 5 o'clock Eastern I think Sharon Timberg is going to be our guest on Wednesday And we're gonna be talking about employee engagement. So take care. We'll see you Wednesday 5 o'clock Eastern. Bye. Bye. Bye everybody


I'm all cheesy content official Twitter account We were acting to a new trailer that dropped this is called ghost stories It is a You know what that's from so What's that from you know that song? It sounds from it. I don't know that It's from a haunted mansion in Disneyland. Oh, yeah Wanna read this? Yes for Mind-bending thrillers from the directors of lost stories as well octar on your own kasha Dibbakar Banaji and Karan Johar Wow Starring Javi Kapoor, Sobehita Dupalya, Gulshandhavya and Ronald Fakker ghost stories premieres on the 1st of January only on Netflix So is it four films or what it says for mind-bending thrillers? Yeah, so I don't I'm guessing Four mind-bending thrillers. So is it like four films that they're dropping? I think so Why is it just one trailer for four films? So that would be a series. I Guess it's a mini series I'm just confused as to what this is. I think it's a mini series. You think so. Yeah I think it's that's gonna be four and what I think it's gonna be is kind of like Where black mirror is a series but every episode is a standalone and every season only has like five or six episodes Okay, cool. Let's go Granny, sorry I just I'm still confused as to four mind-bending story. Yeah, I think it's an introduction to four stories I think it's gonna be like a it feels like it's gonna be the horror psychological thriller version of Blackmare blackmare where black mirror falls under the sci-fi thriller. Yeah. Yeah, man. Yeah, it looked really I mean, obviously We haven't seen a lot of Kara Jorah. I don't believe we've seen the third one But obviously we know Zoya and we know. Oh, yeah, we know they're Phenomenal and direct them. I see their names. I get excited. Yeah, I know they're involved in something. So remember when we Thought Kara Jorah was just a touch. Yeah, he was the director wrong.   Yeah, he owns a Which production house Dharma, I think he owns does he is it Dharma? I think it's he owns one of the production houses. I just came over figure out which one. Yeah, I'm this looks really good I'm really interested in this We know that actress we know that actress We know those directors are great and Netflix has been pumping out good stuff, man, especially for India. Yep No, I Don't know if they're doing a stranger things season three. I still don't know. I don't know if it's gonna come out or not season three Or four. No, because there's only been two straight. It's been two seasons. I think you've gone through nice things sorry Sacred games. Yeah, I was gonna say stranger things. It's had three seasons. No, it's a strange things Four or five I don't know. All I know is I've seen them all as I know you have to yeah sacred games is only had two Four short film segments directed by okay, so it's one film So it's one thing to watch and it's four short films Right. Yeah, do they have I'm guessing they connect in some way maybe or maybe they're all just it's like four episodes of Four episodes of well the original black mirror, which is Twilight Zone Right, that's where all this Stuff comes from exactly from Twilight Surling and Alfred Hitchcock. Yeah Yeah But yeah, that looked really really good. I'm interested in it. Very interested Comes out with the first the first of January. Happy New Year. Yeah, maybe we'll react to that Yeah, we haven't yet picked. I mean that's not gonna come serious. No series, but I'm saying like when it comes out like when we did The What's it called? What's it called Rick? I don't know thing the SRK thing David Letterman that was just gonna say David Letterman's. Yeah, the David Letterman thing If it's if it's worth a watch you can let us know but this looks Yeah, this looks good. I don't know Maybe that's why your son was crying. What? He knew what was coming. I've never been to Disney World Oh, it's 10 times 10 times the size 10 times the better. Yeah, um It's it's huge and massive. It's it's great. My favorite is a epoch. Yep, because you can drink around the world Really? Well, I've got they have yeah 20 I think 20 some countries right. I knew that. Yeah, I didn't realize they each have their own food there So you can eat around the world, but you can they also have that each one has beer from So whenever fish are in the india section Wait Disney World's Epcot Center has foods around the world from 20 something different countries And they don't include India. Yep But here's the thing. I think the country has to approve it as well Why wouldn't India approve that couldn't tell you don't know but they have to Why wait? No. Yeah, why would a why? Because they have the countries help out with the land to make sure it's authentic So they they need to uh You don't need the actual country to help you with that You would just need indians to help you with that to make it authentic I'm sure what you're saying is that you technically don't need it, but disney wants their A stamp of approval from a country from the country So it makes no sense as to why any country wouldn't want their country represented in a place like that I'm just telling you that they don't That's weird. They have uh Morocco is the closest they'll get to india, which is not india, of course, but that's the closest seriously Isn't that strange and I I trust you know what you're talking about because you've been and you have My family that worked there so that's wild. We're gonna do something awesome right now because we I have no idea


You took away my family, so now I'm taking yours." Grandma's cat brutally killed by neighbor pitbulls, so she annihilates their family during Christmas. Misbehaving children traumatized by unforgiven Santa Claus.  Naturally, viewer discretion is advised. These revenge acts might be disturbing to snowflakes. Years ago, I used to work with a receptionist in a vet clinic named Margo. Margo was and still is a very sweet 65-year-old woman who had been at this practice since it was opened, some 40 years ago. She always had a smile, a joke, compliments and baked goods for your birthday. She never had an unkind word to say about anyone. She was seriously one of the coolest people I had ever worked with and she basically knew everyone, from our regular clients to our mailman's granddaughter. The only bad thing about Margo, and this was not her fault, was that she and her family lived next to one of the trashiest, nastiest families I had ever met that had two even nastier pitbulls. I'm talking nastier than doo-doo that had been hoarded by dung beetles for years nasty. And these dogs were constantly escaping and terrorizing the neighborhood, even trying to get into her house. Margo had asked them more than once to please keep the dogs contained, especially since she had an elderly, fat cat named Mr. Bubbles and these pits had attacked smaller animals before.  Margo knew there had been reports filed against her neighbors but nothing had ever been done about it really. So she made sure to keep Mr. Bubbles in the house to keep him safe and was very careful not to let him out. If you had been paying attention up until this point, you'll notice I'm using the word was and had regarding old Mr. Bubbles. And it was as awful as you think. Three weeks before Christmas, Margo had the day off and was in the garage with Mr. Bubbles fiddling with some Christmas decorations. Unbeknownst to her, the pits next door got out and broke through the bottom of her garage door. They went right for Mr. Bubbles before she could blink and started to tear the cat apart. Margo screamed for help and it was only when her son and husband came out with a baseball bat that they were able to free Mr. Bubbles from the jaws of these dogs.  Her husband had to hold her while we tried to bring Mr. Bubbles back but we couldn't do it, it would have taken a miracle of God and then some.   She told us all, I've got a job to do, take care of him, girls. Then left. We figured Margo would take a few days off to be with family and then continue on with life as normal. We figured wrong. Now when I say Margo knew everyone, I mean, everyone. Right after she left the hospital, Margo gathered herself up and went to the police with pictures of poor Mr. Bubbles and told her story. The same police officers she had watched grow up over the last 20 years from rowdy middle schoolers she used to help babysit to the officers they were today. They were absolutely shocked to hear what had happened to their surrogate grandma and pushed her case to the front of the line. The case found itself before a judge whose daughter had gone to school with Margo's daughter. The judge granted an emergency, dangerous animal extraction warrant to her neighbors. Of course, there was a hearing. Within two weeks which I gotta admit, was ridiculously fast. The neighbors tried to argue that their dogs weren't aggressive. They even went so far as to accuse Margo of having it out for their family and making it all up. But their argument trickled when the dozens of dangerous animal reports were presented and finally completely dried out when Margo presented the surveillance video her grandson had gotten showing the dogs coming into her property and attacking poor Mr. Bubbles. The emergency extraction and humane destruction of her neighbors dogs was granted. It was Christmas Eve when Margo heard a knock on her door. She opened it up to see the neighbors standing there, sobbing uncontrollably. They were begging her to stop animal control, that they had these dogs since they were puppies, how the kids would be devastated and it would ruin Christmas and if she could find it in her heart to give the dogs another chance. Up until this moment, the neighbors had behaved abominably. They didn't offer to fix the garage. They never apologized for trying to slander her name and court. Hell, they didn't even pay for Mr. Bubbles to be cremated. At no point, had they even shown the slightest shred of remorse for what damage their dogs had done. And as the neighbors stood there, blubbering and whimpering about how this was going to ruin their Christmas, Margo looked them straight in the eye and told them, in her commissed voice, You took away my family, so now I'm taking yours.  Margo was not surprised as she watched the dogs get hauled into the truck and taken away. After all, it was her idea for animal control to take the dogs on Christmas Eve, a perk from having known the AC officer supervisor for years. Margo even made sure the dogs were euthanized before the outside Christmas lights turned on that night. The family never received the remains nor did they ever get a chance to bring another animal into their family as the father proceeded to drunk drive into a telephone pole that same night, killing him instantly.  And ultimately, the house foreclosed in September. Despite how traumatic Mr. Bubbles's death was, I'd like to think that if the neighbors had shown at least some regret, Margo might not have gone as far as she did. She was and still is the person to forgive and forget. Or maybe, she ultimately knew it had to be done. To push it to this point of no return before another family lost a member to these irresponsible neighbors. Either way, thank you Margo for making the world a little bit safer for the pets in the world. And rest in peace, Mr. Bubbles. Hopefully I'll see you on the other side with your favorite orange sock and a can of tuna. To start, my younger sister and I were the recipients of this revenge. One year my sister and I were particularly brutal to each other. We even had to get put in separate rooms because we were fighting so much. On Christmas Day as any child would, my sister and I ran to the living room to see what presents we got from Santa. Only, there was nothing under the tree. We were confused and my mother asked if we had checked our stockings. When we went to check we saw coal in the stockings. My sister and I were confused so we ran to where we had left the cookies and milk and all we found was a note. The note said that he was very disappointed in us for our behavior and that we wouldn't be getting any presents this year because of how badly we acted. He even said we acted so badly that we would forever be on the naughty list. I started bawling my eyes out and my sister shut down. Then we heard the doorbell ring over my screams. When we opened the door, there was Santa. He said he changed his mind and that if we promised to behave from now on we could have our presents. We immediately agreed and he left. I wanted to peek out the window to see his reindeer and sleigh but my mother stopped me. After retelling the story one Christmas Eve that was when I learned everything. My mother had called the fire department because they did this thing on Christmas day where they would dress as Santa and deliver presents to the needy. They didn't want to do it until my mother explained the situation and she would leave the presents outside.  My mother would respond with, yeah well my kids behave now. It's been 15 years since the incident and my sister and I rarely fight to this day. I have vowed that if I ever have kids, I would do this to them if they are ever as bad as my sister and I were. This happened when I was 15. I'm a girl and me and my sister were living with our dad near the south coast in Australia at the time. That Christmas we spent with my dad's sister and her kids for the week before Christmas until new years. There's Jay and Ray, 17 and 13 years old. Me and my sister grew up around Jay and Ray and got along great with them so we were excited to spend Christmas with them. That, and our aunt lived on the beach so that made it even better. When we arrived we did the customary, hello great to see you how are you, I haven't seen you in forever yada yada introductions. It was a three hour car ride to get there in the south coast at Christmas time is hot as frick outside, so we were grateful to be out of the car and inside with the air conditioning. Ray left to go to his room and I thought nothing of it, until he came back, walked up behind me, tapped me on the shoulder and said, with an evil smile on his face, look what I got for Christmas. Wrapped around his hand and shoulder was an impressively sized python. Ray stepped forward, holding his snake out to me and asked, you want to hold it? And by the look on his face I could tell that he was intending for me to be scared of the snake. But here's the thing, I grew up in the country and have avoided my share of brown snakes and red belly blacks, so needless to say, a baby python was nothing. I said, with a huge smile on my face, omg that's awesome. Yes. Ray had the most disappointed look on his face as he handed his snake over for me to hold. That wasn't the first time he tried to scare me or pull a prank on me, and up until that point, I'd never retaliated. Tis the season to be petty. The next day we went into town and I bought what I needed to enact my revenge. Ray loved his reptiles, he owned bearded dragons and had owned other reptiles when he was younger, but he was deathly afraid of one reptile in particular. Frogs. I bought a motion activated garden ornament that made a ribbit noise every time you went past it. The next morning before anyone else was out of bed, I snuck into Ray's room to plant the frog. He's a heavy sleeper and I knew he'd be out until at least lunch time, so I had no concern about being caught. I wedged it in his cupboard in a place I knew would be hard to find. Well enough hidden that it couldn't be seen but open enough that the motion detector would still work. His cupboard was right next to his door, so the frog would go off every time he went to leave his bedroom. I set it in place, switched it on and went back to bed. At around 11am I heard a loud squeal from Ray's room, followed by the sound of something being thrown against a wall. With the best concerned voice I could muster, I knocked on his door. I said, Ray, it's me. Are you okay? Can I come in?  I went in to investigate and offered to help to look for it. My aunt came in to ask what the matter was and chuckled to herself when we told her and she walked out of the room. She's not a bad mom, far from it. She'd come to offer her help eventually, after she had her morning coffee. I offered to help look for it, which inevitably meant I looked while Ray sat on his bed watching. Perfect. I subtly switched the motion sensor off while I looked for the frog. But of course, I couldn't find it. I left the room and waited for Ray to get into the shower before I snuck back into his room to switch it back on. Ray spent the rest of the day in the lounge room, refusing to go back into his room out of fear of the frog he heard again after he got back to his room. I waited until after dinner when I went back into his room, grabbed the frog and went back out into the lounge room. With an evil smile on my face and, with frog in hand, said, look what I got for Christmas. You wanna hold it? The look of shock on his face was priceless as he realized what I'd done. Mary Frogmas. When I went to university, me, my best friend and his girlfriend were all part of the philosophy society together. Basically a club where, once or twice a week, we would all meet up at campus and walk into town where we had reserved a room at a pub. There we would have terribly important discussions and solve all the world's problems over a pint of ale or a cider. We had some very good times in this society. Discussing thought experiments, philosophers, ethical dilemmas, etc. And then the two of them broke up. Like any relationship, theirs had its ups and downs, but from the outside it had seemed to me all along like there was a little too much drama. Like a lot. And after they broke up, the drama only got worse. They were still in the same society, and the ex-girlfriend really, really was not able to just get along. I won't bore anyone with the endless flood of drama she was responsible for, but it all basically boiled down to two things. One, she needed to be the center of attention whenever possible. She would claim credit for things she never did, present other people's ideas as her own, get upset if she wasn't invited to parties, etc. Two, she had a really bad tendency toward black and white thinking. Everyone was either her best friend or the demonic personification of treason and sent by Satan to torture her. All her exes were monsters. All her former friends had taken advantage of her or been mean to her. She was really good at making friends, just. She was also really good at losing them. I'm not a licensed psychologist, so I'm not going to say with confidence that she is histrionic personality disorder. But I am going to say that she regularly saw a psychiatrist and never told us more than that it was for her anxiety. While they were still together, she was exhausting to deal with, but after the breakup she turned into a diabolical ex-girlfriend. She hated my best friend. Somehow she was still cool with me, probably because I was pretty diplomatic and didn't call her out in public, just quietly corrected perceptions and fact-checked people when she wasn't around. Anyway, for a year or so after their breakup, they still both went to the philosophy society. Then my best friend graduated, and while he was still in the city, he mostly stopped going to this club. And when he stopped going, her lies got worse. When the three of us first met, she told us a few horror stories about the abusive men she had known before going to university, and my best friend and I were happy for her that she had managed to get past that and gotten to know good people like us. It's not hard to be better people than her exes, or so it seemed. But when my best friend stopped going, she started saying the same kind of crap about him she had said about her previous exes. She said that while they were together he had forced her to put up with things she didn't want sexually. She said she had done the breaking up, while we knew it was the other way around. That he had started stalking her after the breakup and groped her. Stuff like that. It was pretty clear to me that most of these were lies, because some of the incidents were stuff that had happened in real life and I had been present for, like destinations for trips or movies we had seen, etc., just with nasty lies at it. And if she lied about some of them I was inclined to think she lied about the rest too, especially since my friend is one of the least violent people I've ever met, and all her lies were about him being violent or humiliating her, just like all her previous exes had supposedly done. After a few months of these lies, she said she had gotten a restraining order against him, and that that was why he hadn't come to our club anymore. This. Upset me. Obviously I disliked it all along that she had been lying about my friend, but he had asked me to keep my head down so she didn't turn on me too. This however was something else. She had lied about having to call the cops on him. And she had demonstrably lied about a restraining order. As I said, she still liked me, for some reason. She did most of her rumour mongering in private, with a few people at a time, so maybe she didn't think word would spread and was just looking for sympathy in the moment from the few people she lied to. But the whole club knew most of the stories she had told. So here I saw a golden opportunity. You see, I was social secretary or whatever it was called in the club. I was responsible for planning some of the events for the club. The main one being. The Christmas dinner. We decided on a restaurant for the dinner, and then I went there and set it up. Once the venue was booked, they needed to know the exact number of guests and everyone's order. So I collected names and orders and made a list and collected money from everyone who would attend. Except, I made two lists. One list I showed the club, and one list I showed the restaurant. The restaurant's list had one more name on it. My best friend's name. In the last few weeks before the Christmas dinner her lies got even worse. She started implying that the reason there was a restraining order in place was because my best friend had raped her. At this point, just about everyone in the club was very sympathetic toward her, and treated her like a hero for standing up to the bastard. With 90% of the members being undergraduates, people disappearing and being replaced by new faces all the time. Half the members had never even seen my best friend, but they sure knew he was a baddie, and wasn't allowed anywhere near the society. The day of the Christmas dinner came. My best friend and I were the first to arrive. One by one, the other members of the society arrived. Most had no idea who he was, and we just introduced him truthfully as a former president of the society. He got along great with some of the new faces and had a few conversations about philosophy and university life.  Or I should say, her new boyfriend showed up. She was outside. Someone had warned her the dangerous ex was inside, and that she should call the cops.  Here's the thing. The new boyfriend genuinely believed her about the restraining order. So he gave us the perfect setup. After he shouted the restaurant went dead quiet, so my best friend was able to explain, calmly and in his normal speaking voice, that there was no restraining order, and she had lied about that like she had lied about everything else. The new boyfriend thought we were lying, so he rushed back outside, ready to call our bluff. He urged her to call the police. But of course she couldn't do that, because there was no restraining order and the police had never heard of or from either of them before, and the only one who had made a scene was the new boyfriend. My best friend was just quietly enjoying a dinner he had paid for and was trying to have conversations with the new members. After maybe 20 minutes the ex and her boyfriend came in. She told everyone who asked that she didn't call the police because she didn't want to ruin his life. Just about nobody believed that, fortunately. Me and my best friend had a great night. His ex, not so much. She left pretty quickly after eating. There was a lot of buzzing and people asking about what had really happened over the next week or so, and slowly but surely almost everyone realized that the woman had been lying her butt off about at least some of the stuff she was saying, and was probably lying about the rest too. Her new boyfriend stayed with her, and they are still together now, years later. I'm not sure what he believes at this point. It should be obvious that she lied, but he was always pretty heavily into the always-believe-the-victim stuff, so maybe he just refuses to think about it. I don't want to end on a preachy note. We all know that sexual crimes are some of the worst things you can do, and lying about someone doing them is right down there on the bottom as well. I disliked the woman long before the Christmas dinner, but the fact that her lies escalated all the way until we were able to quash her in public, in front of most of her friends, and that they all learned the truth about what an awful person she was. That makes this probably my favorite memory from university. My best friend and I remained BFFs almost a decade later, and the Christmas dinner is something we still laugh about when we discuss it. I'm a regular at a bar. I don't have family, my roommate was out of town. So I went to the bar during Christmas. I was having a good night.  Now this douche and I don't have a lot of history in my mind. I was dating a girl three years ago. She cheated on me. I broke up with her. The whole relationship lasted all of a month. In my mind, that was the end of it. Shit happens, move on. The person she cheated on me with, was this douche.  I didn't harbor any ill will. This guy however, ran very vaguely in the same circles as me. He would see me at a bar or a party occasionally and make it a point to say, I sexy time that guy's girlfriend.  Cause he's asking people to have his back. I had zero interest in this guy. I gave not a single freak about him. I just wanted to drink and have fun. What was weird about it is that he always introduced himself, and acted like he remembered me from somewhere. I would be like, yeah, you bang Jennifer. He would say, oh, how is she? To which I would reply, we stopped dating.  He replied, oh, well good talk. And the smug prick would pat me on the shoulder. This was pretty annoying. I dated this girl for all of a month. It didn't even blip on my radar as a serious relationship. Except this guy would show up every now and then, and remind me he banged a girl I was dating. So I'm in this bar. I'm hanging out with some vets swapping war stories. And here comes this giant douche. He goes, hey, I know you from. I say, dude, not now, I'm in the middle of a story. Frick off for a bit. I finished my story and he came back and said I know you from somewhere. Yeah, you sexy timed Jennifer.  It was like three years ago. He left. The owner and the bartender were around me. The owner said, so do you hate that guy? I told him the story. He goes, are you going anywhere soon? After that question, Frick no. The bartender was pissed because the douche was always grabbing her. The owner hated him because he was a drunk driving frikwit. At the bar, you don't drive drunk. The owner has a policy that if you need to get home, they'll pay for a cab if you pay it back the next time you're in.    This guy had a history of driving drunk from that bar. The bartender went back and made a phone call. And I drank a few beers. I was promised a show and I'd wait. The guy left and shook my hand. The smug prick even patted me on the shoulder and said, say hi to Jen. He pulled out and there were flashing lights. The bartender called the non-emergency line and said there was a repeat DUI offender at the bar and they sent a non-marked car to hang out in the parking lot. This is his charge as a third time offender. 120 days to 11 months, 29 days in jail $1,100 to $10,000 mandatory fines. Add a license revocation for 6 to 10 years without restricted license available. Subject to vehicle seizure slash forfeiture, forced alcohol and drug treatment program and the judge could order an ignition interlock device installed at your expense. Merry Christmas to me. Royal AI wishes you a very hearthwarming Christmas. Let's hope next year will be a better year for all of us. Subscribe and hit the bell to start at the best way.


Navigating in Canvas is easy. Let's take a quick tour of the Canvas navigation tools to help you learn how to get around. On the left side of the screen is the vertical navigation menu. It has buttons for the places you can go in Canvas. Whatever tool you are using will be blue. To go to another tool, use your mouse to move your pointer where you want to go and then left click your mouse on the button one time. Doing this will open the tool and take you where you want to go. I clicked on the modules tool. This is the modules page. Use the arrows next to the module name to open and close the module. Each module is filled with content like pages, discussions, and quizzes. Any item that is underlined when you hover over it is a link. You can left click on any linked item to open it. On the far right side of the page you will find a vertical scroll bar. The scroll bar helps you move up and down the pages in Canvas. Click your mouse on the bar to grab it and then you can drag it up and down the page. Release your mouse button when you want to stop scrolling. Sometimes there will also be a horizontal scroll bar on the bottom of the page. If you see this type of scroll bar it will help you move left to right on the pages in Canvas. At the bottom of each page in Canvas, except for the home page, you will find the previous and next buttons. Click on the previous button to go to the page right before this one. Click on the next button to go to the next page in the module. Now I'm going to click on the modules button again and take you back to the modules page to show you another way to open buttons and links. If you right click on any button or link you will be given the option to open the tool or a page in a new tab. This can be handy if you want to look at many pages at the same time. I've just opened three new tabs. Some pages in Canvas will automatically open in a new tab but most of them will open in the same tab replacing the page that you were on. To flip between the tabs simply click the tab for the page you want to see. When you're ready to close the page click on the X. At the top of the page you will see the breadcrumb links. These are called breadcrumbs because they leave a trail of where you have been in Canvas just like the story of Hansel and Gretel. These links can help you retrace your steps in Canvas. If you left click a breadcrumb link it will usually take you back to the activity you were doing one or two steps before the page you're on. This breadcrumb link takes us back to the home page. In the top left corner there is a back arrow. Clicking the back arrow will take you back one page in Canvas. Clicking the forward arrow will take you forward one page in Canvas. This demo is being recorded using the Chrome browser. There is also a back arrow in the Firefox browser but it looks a little different. Clicking on the home button will always take you back to the home page.


I gotta show me the fit. I just got him that switch on the hat I've been trying to give you for a while, but we just touched on it Cleveland. I like to have the Caribbean You've been working out.  It's my birthday. You happy to see us The background looks so beautiful I like your dress So we just got to Cleveland I got on the Cleveland Guardians 1981 Fit it cap From had club, of course, but I'm really happy to be home. The weather is beautiful What is up everyone today is Monday and I got this book bag on like it's like my first day of school Today is my first day Starting my new role at a major tech company working as a developer Evangelists developer relations engineer at Twilio. So I have my computer. I got a new MacBook Air. That was dope That's my first time getting like a brand new computer where I literally like it was basically an unboxing Had the paper and everything on it. Also, it's refreshing using like a more modern System opposed to like remotely logging into like an older system or older operating system But I have to run it to the bike shop. I got Lee's bike tuned up Because it's been like a year since it had its last tune up and then I have to ship something So I'm gonna do all this on my lunch break, but I really I'm not saying I don't have a lunch break But we don't have like specific hours since So many people on our team are distributed across so many different time zones, which is new So that's really interesting but also exciting because that means we don't have to stay On the east coast let alone even in the USA I actually really like this This tripod I got it's like a desktop tripod So it's super lightweight and I can use it as like a like a vlogging tripod, but anyways The day the work day's over. I'm so tired Like I didn't even like write any code or really do anything I just sat in meetings and did some onboarding and some training met with my manager been on slack like 95% of the time, but for some reason I'm really tired I think it's because I need to get some more sunshine some more vitamin D All right, it is the end of my first day of working for a Major tech company and one thing I can already notice off rip It's just like the personalities of the people I've interacted with Who are new joiners as well one thing about tech people is Especially when it comes to like comparing it to like insurance That I was in and like investment banking is tech people are They're more chill obviously more bubbly one thing I really enjoy about the company that I'm at right now is it seems like people can really be themselves like literally there was a dude And are like 150 plus people welcome Webinar virtual what's a webinar virtual Zoom meeting and he was like on the floor laying with his dog because we were talking about whether or not we are dog cat or plant people I personally am a plant person But I'm a more of a dog person. It's just plants are easier to take care of big fan of Not having adjusted hours and I can kind of work Whatever kind of time frame I really want to outside of the obvious like meetings and events that I have on my calendar Um, so I'm really enjoying that especially as a content creator like let's say I want to make a video And I want to take some time to do that or I want to like work out or something like that as long as it's not interfering with my work or You know not interfering with any meetings that I have Being able to take that time And do the things that I want to do during the day and being able to work later on And that's just because our team is distributed across so many different time zones very different feel from The previous companies I've worked at it's great to be like a tech person working at a tech company opposed to being in some other Vertical business vertical like insurance or banking and then being a tech worker in them making it seem like it's a great tech place When it's really whatever that vertical is and they have tech people Not saying that you can't enjoy working at those type of companies because you can and I definitely did But it's nice working at a tech company where the careers are catered towards tech Workers like developer relations engineer and evangelism and front-end engineering and other really Interesting roles like technical program management things that I'm interested in pursuing in the future So we have arrived to auto camp cat skills. Is it cat skills or cat skill? I think it's just cat skill nonetheless, we Plural because I looked up the location. It just says cat skill You know black folks always at essence to the end of everything, but we made it here staycation. It's our anniversary weekend our two-year anniversary wedding anniversary that is So a very special time of the year for us. We've been really busy Like we've been in Atlanta, Cleveland So we've been out of town pretty much every weekend So we don't want to go too far away from home and this was pretty spontaneous, but we're really glad we found this place It's only been open for a month. This like campground. I guess is what you can call it. That's exactly what it is it's made up of cabins like premium cabins that are painted in this like black color with this really beautiful maple wood accent color as well for like the steps and Premium airstream so we were gonna stay in an airstream, but we preferred that we stayed in this premium cabin Which I'm not mad at all the airstreams look really incredible. I'm definitely gonna show you all around Of course, gotta get that crazy b-roll going in a place like this But just wanted to talk quickly about where we're staying in the cat skill cat skills All right, so now we're just taking a hike Around a campground and it looks like it ends the trail ends. We're just trying to get to notice area a little bit more I feel like there's a lake somewhere nearby There's also mountains all around so we would like to figure out where to go where we can like hike and stuff day is sunday and we actually got up really early which was Kind of surprising because we never really wake up that early on vacation or on the weekend But we woke up at like 8 a.m We went to bed really early. I think we were just exhausted from yesterday's travels and Just being in the outdoors. So this is like what you call glamping But there is still some sort of work required not a ton of work But and by work I mean like just getting the fire set up so we can cook our food walking around And it's been pretty hot. So we were pretty tired yesterday And today it's almost like we have this entire section of auto camp to our self, which is crazy Most people um left today. So there aren't too many cars left. So we're one of the few Couples or families here on a sunday, which is all good with me peter james sport nylon shorts Don't sleep on Porter james sport. It's almost like a mixture of like uh everlane and aod.  So of course i'm rocking the timex Marlin with the automatic movement that I wore on our wedding day such a special The most important watch Hey, yo Being in the wilderness is hard work We've been trying to get this fire to light Consistently for like 20 minutes now This is tough, especially when you use the mattress. Hey, yo, how about popcorn? I'm not totally useless It's your favorite


Our entire civilization is structured around keeping us from realizing we can do this. Rise like lions after slumber, in unvanquishable number. Shake your chains to earth like dew, which in sleep had fallen on you. Ye are many, they are few. Percy Bish Shelley The video footage coming out of Sri Lanka right now has been the recurring nightmare of every ruler throughout history. Thousands of protesters outraged by the deteriorating material conditions of the nation's economic meltdown have stormed the presidential palace of Sri Lanka's president Gotabaya Rajapaksa. And I guarantee you the aerial footage as they poured into the building en masse has made every government leader and plutocrat a little uncomfortable today. Just look at that. Look at all those people flooding in there. That is some truly awe-inspiring power. Imagine how terrifying it would be to find yourself on the receiving end of it. Every ruler throughout history has spent time envisioning what would happen if a crowd that size decided to storm their base of operation. If their numbers became too great to suppress, or if the people who would be doing the suppressing joined their ranks, the best case scenario for you is that you'd have already fled the building at that point, as Rajapaksa had the good sense to do shortly before the building was stormed.   If you've ever wondered why so much energy goes into keeping everyone propagandized in our society, this is why. If you've ever wondered why our rulers work so hard to keep us divided against each other, this is why. If you've ever wondered why we're always being instructed to take our grievances to the voting booth, even though we learn in election after election that it never changes the things that most desperately need to change, this is why. Our entire civilization is structured around preventing scenes like the ones we're seeing in Sri Lanka today. Our education systems, our political systems, our media, our online information. Religions that have been around for thousands of years because the powerful, endorsed, and promulgated them are full of passages extolling the virtues of obedience, poverty, meekness, and rendering unto Caesar what is Caesar's. From the moment we are born our heads are filled with stories about why it's good and right to consent to the status quo and why it would be wrong to take back what has been stolen from us by a predatory ruling class. This is why we're always inundated with messaging about the importance of civility and politeness any time people realize that they can simply confront corrupt officials in restaurants or at their homes to push for what they want. The managers of the oligarchic empire which rules over us are terrified that we will one day notice that there are a whole lot more of us than there are of them and that there's really nothing they could do to stop us if we decided to replace them with a system which benefits ordinary people instead of an elite few. Things are getting worse and worse because the systems that are in place are designed to exploit and oppress rather than to uplift and help thrive. Those systems will protect their own ability to continue to exploit and oppress until the people use their numbers to replace them with something healthy. The people will never use their numbers to replace abusive systems with something healthy as long as they are successfully propagandized away from doing so. This is why our political and media institutions act the way they act and why our systems are set up in the way they are to keep us from realizing how easy it would be to shrug off all the old mechanisms of oppression like a heavy coat on a warm day and build something new that works for all of us. Things will keep getting worse until we find a way to cut through the propaganda brain fog and rise like lions.


Hello everyone, I am Mrs. Meenakshi Sri Gandhi from Walsham Institute of Technology, Shalapur. Welcome to the video lecture on stack application, stack in recursion. Learning outcome, at the end of this session, student will be able to explain the application of stack in recursion. Let's see the application of stack. As we already know that stack is a repo structure, that is the last item to be inserted is the first item to be removed. Its application can be seen in execution of sub-programs in a computer system, where before a sub-program executes a task, it pushes its written address on the stack and after the execution of a task, it comes back to the stack and pops a written address and then it goes to the main function. Application of stack can also be seen in recursion.  Here also before the function executed task, it saves a written address on the stack and after the execution of a task, it comes to the stack and pops a written address. Stack application can also be seen in expression evaluation of post-fix string and expression conversion from infix notation to post-fix notation. Let's see what is recursion is. Recursion is nothing but something which is expressed in terms of itself. So it is useful in solving problems that can be broken down into smaller problems of same kind. So recursion is a process of expressing a function in terms of itself. Here you can see that a function f of x is repeatedly calling itself, which is representing recursion. Let's see the difference between iterative and recursive definition. To explain this difference, we are taking the factorial example. So let's see the factorial using iterative definition. Here n factorial is equal to 1 if n is equal to 0 and if n is greater than 0 then n is multiplied to n minus 1, which is again multiplied to n minus 2. This process is continued till 1 is reached. For example, to calculate 4 factorial, 4 is multiplied to 4 minus 1 that is 3. Again 3 is multiplied to 3 minus 1 that is 2 and 2 is multiplied to 2 minus 1 that is equal to 1, which results to 24. To find the factorial of 3, 3 is multiplied to 3 minus 1 that is 2. 2 is again multiplied to 2 minus 1 that is 1, which gives the result as 6. To find the 2 factorial, 2 is multiplied to 2 minus 1 that is 1, which results to 2. So in short, we can see that iterative process gives the explicit repetition of a process until a certain condition is met. So in this example, here the repetition is done till 1 is reached. Let's see the factorial using recursive definition. So n factorial is equal to 1 if n is equal to 0 and if n is greater than 0 then n is multiplied to n minus 1 factorial. Let's see the example by using recursive definition. So 4 factorial is calculated as 4 into 3 factorial and 3 factorial is equal to 3 into 2 factorial and 2 factorial is equal to 2 into 1 factorial and 1 factorial is equal to 1 into 0 factorial. So a recursive definition defines an object in terms of a simple case of itself. Try to think and answer to write a C routine to find the factorial of a number using recursive definition. Here we are trying to write the recursive routine for finding factorial of a number. So we are finding the factorial of n for this a variable x has been declared. If the number is equal to 0 then written a 1. If number is not equal to 0 if it is greater than 0 then n minus 1 value is stored in x. Then we are returning n into factorial of x. Here you can see that the factorial function is invoked again but with x which is nothing but n minus 1. For writing any recursive routine there are two conditions that must be satisfied for any recursive procedure. The first is the base case. The base case is the smallest value which is executed without recursion and which is the decision criterion for stopping the recursive procedure. And the second is the general method which makes any particular case to reach nearer in some sense to the base case. And in this factorial function each time the function call itself its argument is decremented by 1 so that the argument becomes smaller and ultimately reach to the value 0 which is the base case in this case. Let's see the general algorithm for recursive procedure. Before any recursive procedure is executed first we need to save the parameters, local variables and written address on the stack. Then we need to test for the base criterion. If the base criterion has been reached then we need to perform the final computation and we need to go to step 3. If the base criterion has not been reached in that case we need to perform the partial computation and go to step 1 and repeat the process again with reduced parameter values. If the base criterion has been reached in that case we need to restore the most recently saved parameters, local variables and written address then after that we need to go to this written address. Now let's see how stack is used in recursion. To explain the same again we are taking the factorial example. Here we are trying to show you how the stack grows for each recursion call. So initially you can see that these are the stack elements. Ivan is representing the initial written address. N is representing the number 4 for which the factorial has to be calculated and x is equal to 3 which is equal to n-1. So in this n is 4, so 4-1 is equal to 3. Now top is pointing to factorial which has to be calculated. For the second recursion call you can see that the stack has been grown by size 4 again. So ito is indicating the written address and n is now reduced to 3 and x is now equal to n-1 that is equal to 2. Now top is pointing to factorial which has to be calculated. After the fourth recursion call you can see that the size of the stack has still grown. So ito is indicating the written address and n is equal to 0 which is the base case and top is now pointing to factorial which has to be calculated. So this is how the stack grows for each recursion call. Now in this we will see how the stack shrinks after each recursion call is completed. So initially when n is equal to 0 which is indicating the base case in that case our written value is equal to 1. After the next recursion call has been completed you can see that the factorial 1 and the number n are multiplied and the written value is 1. After the next recursion call has been completed the factorial 1 and the number n is equal to 2 these are multiplied and the written value is 2. After the next recursion call has been completed factorial 2 and the number n equal to 3 these are multiplied and the written value is equal to 6. And after the last regression call has been completed the factorial 6 and the number n equal to 4 these are multiplied and the written value is 24. So, you can see that Ivan is equal to 24 which is the final value which is returned to the main function which is the result for the factorial of 4. Let's see the flowchart for a recursive process. Before executing any recursive process first we need to save the formal parameters, local variables and written address on the stack. Then we need to test for the base case. If the base case has not been reached then in that case we need to perform the partial computation. Then we need to call the recursive procedure again with reduced parameter values. But if the base case has been reached then we need to perform the final computation and then we need to restore the most recently saved formal parameters, local variables and written address. And after this we need to go to this written address. These are my references. Thank you.


The Laker State Independent Electoral Commission says that it will present certificates of return to winners in last Saturday's local government elections in the state on Tuesday. Lassiex Spokesman, Mr Tokbe Oduo, disclosed this in a chat with Newsmen. Oduo said, our next responsibility now is to issue our certificates of return based on what they sent to us from each local government. On speculated pending results, Oduo said that this is the responsibility of the returning officers. The chairman had said that she doesn't want to be involved in the declaration of results because it is not her responsibility.