Do you have a fear of snakes or perhaps other animals? Do you think that you could get over this fear by observing other people that had snake phobias? This is exactly the experiment that was conducted years ago to help the psychologist Albert Bandura understand the importance of behavioral models. The psychologist Albert Bandura discovered the importance of behavioral models when he was working with patients with snake phobias. He found that the patient's observation of former patient's handling snakes was an effective therapy. The patient's entreatment abstracted the information that others who were like them handled snakes with no ill effects. These patients considered that information in reflecting on their own behavior. Bandura found that these observations were more effective in treating their phobias than persuasion and observing the psychologist handle the snakes. Bandura's social learning theory stresses the importance of observational learning, imitation and modeling. His theory integrates a continuous interaction between behaviors, personal factors, including cognition and the environment, referred to as reciprocal causation model. However, Bandura does not suggest that the three factors in the triadic model make equal contributions to behavior. The influence of behavior, environment, and person depends on which factor is strongest at any particular moment. In the model, B or behavior refers to things like complexity, duration, skill, etc. The E stands for environment and it's comprised of the situation, roles, models, and relationships. P or person is comprised mainly of cognition but also other personal factors such as self-efficacy, motives, and personality. Here's a classroom example to help make this point more clear. In the classroom, as a teacher presents a lesson to the class, students reflect on what the teacher is saying. This is where the environment influences cognition, a personal factor. Students who don't understand raise their hands to ask a question. This is where personal factors influence behavior. So the teacher reviews the point. Behavior influences the environment. Bandura's most famous experiment was the 1961 Bobo doll study. Briefly, he made a video in which an adult woman was shown being aggressive to a Bobo doll, hitting and shouting aggressive words. The film was shown to groups of children. Afterwards, the children were allowed to play in the room with the same doll. The children began imitating the model by beating up the doll and using similar aggressive words. The study was significant because it departed from behaviorism's instances that all behavior is directed by reinforcement or rewards. The children received no encouragement or incentives to beat up the doll. They were simply imitating the behavior they had observed. For the Bobo doll experiment and others, Bandura grounded his understanding of a model's primary function, which is to transmit information to the observer. This function occurs in any of three ways. The first is model behaviors serve as cues to initiate similar behaviors and others. They also serve to strengthen or weaken the learner's existing restraints against the performance of a model behavior. Third, they're used to demonstrate new patterns of behavior. An example of behavior serving as a social prompt is the hostess at an elaborate dinner party. A guest unfamiliar with the array of silverware observes the hostess to select the correct utensil appropriate for each course. Another example for strengthening or weakening behavior is when an observer's restraints against imitating behavior are strengthened when the model is punished. For example, if a classmate violates a school rule and is punished, this will make the observer think twice before attempting to break the rule. In contrast, observers' restraints are weakened in one of two ways. One is lack of punishment for reprehensible behaviors. The other is the modeling of defensible violence, which adds legitimacy to the use of violence as a solution to a problem. Unfortunately, we see violence daily on TV and media, which may lead to weaken the observer's behavioral restraints toward violent behavior. The third influence of modeling is to demonstrate new patterns of behavior. Models are particularly important in the socialization of both children and adults. Language, social values, and family customs, as well as educational, social, and political practices are modeled in countless situations. Examples for children of symbolic models that portray both socially appropriate behaviors and sensitivity to others are Sesame Street and Mr. Rogers' Neighborhood. Although Bandura believed that learning is not facilitated by reinforcement, behaviors enacted by others often do either reinforce or punish. These outcomes of the modeled behavior are referred to as bicarious because they arouse emotional reactions in the observer. For example, a teacher acknowledges a child who shares her crayons with others at the table, and a child who observed the situation experiences positive feelings. The two components of bicarious reinforcement are the behavior of a model produces reinforcement for a particular behavior, and second, positive emotional reactions are aroused in the observer. Television commercials rely on this type of situation. For example, a well-known actress eats a particular low-calorie food and demonstrates her weight loss, or a handsome actor dressed in a tuxedo demonstrates the features of a luxury car and enjoins others, expensively dressed, entering a large house for a party. In these situations, the bicarious reinforcement for a particular group of viewers is the positive feelings associated with being slim or acquiring social status. Similarly, players at slot machines, for example, see and hear the other players winning. The loud noises and flashing lights announce the winner to others. Also, advertisements of contests often include pictures of previous winners. These pictures may elicit positive emotional reactions in readers. Like bicarious reinforcement, punishment administered to a model tends to convey three primary effects. First, the outcome conveys information about behaviors that are likely to be punished and are therefore inappropriate. Second, a restraining influence on imitative aggressive action is also likely to occur. Third, because the behavior was unsuccessful, the model status is likely to be devalued. The absence of punishment conveys several things as well. Specifically, it conveys a message of implicit acceptance of the behavior. An example is a classroom in which the teacher is careless about monitoring exams and cheating occurs. If the cheating goes unpunished, others are more inclined to cheat on the next test. Similarly, when aggressive actions go unpunished or when people respond approvingly or indifferently to violence, this is viewed as both acceptable and expected in similar circumstances. In learning from models, direct reinforcement is the positive reinforcement by the observer's imitation of the model. Self-reinforcement, in contrast, occurs in situations when individuals have established standards for their own behavior and they evaluate their behavior in relation to those standards. Despite how many times a person observes a behavior, they will only engage in the behavior if they believe they can be successful. This is termed a person's self-efficacy, or their belief and their ability to produce desired results by their own actions. As you recall, self-efficacy was a contributor in the triadic reciprocity model discussed earlier. There are four ways of developing a strong sense of efficacy. We have discussed the effects of modeling, and one way to increase self-efficacy is by social modeling. People see others like themselves being successful. Mastery is another example. People achieve goals and overcome failures, and this is an important part of increasing self-efficacy. Social persuasion is our third example. When people are persuaded by others that they can succeed, this positively impacts their self-efficacy. Finally, a person's physical and emotional state can help them accurately read their own abilities to be successful in an activity or assignment. So in summary, Vander's social cognitive theory is based on the triadic reciprocity model in which behavior, personal traits, and the environment interact. Vicarious reinforcement and punishment also play a role in determining whether an individual will choose to engage in a behavior or not. Let's return to our original example now. After understanding how the social cognitive theory works, do you think you could learn to not fear snakes by simply observing other former snake phobic people handling snakes?


Hello, as you can see my work I deal with Dominican identity. We have, like most of the Caribbean countries, we are a mixed-race, but we have a small, big problem is that our basis of our identity is still in 2007 based on the Greco-Latin beauty.  And therefore my work faces that, the identity. I start with that, like if you look yourself in the mirror and you don't like yourself, the way you really are, then you have a problem and that affects all aspects of society. Therefore I deal with blackness, dressing, that's what we are embracing and recognize that we are. Therefore I deal with that with identity. I have dealt with it for many years and still have to address it because even today we haven't faced that problem. These are the interiors of the Dominican house. Poor people that they decorate their houses with whatever they feel very colorful. And I deal with collage. These are composed of three different photographs. We saw Photoshop and I put them together as one. So the Photoshop is done in the brain when you look at it. In a way of emphasizing the lack of opportunity the artists have Photoshop, electricity and social security. Therefore that's an empathy in color because that's the way we, which are a mixture of the race, also the three photographs is a metaphor of the different races that conform to the Dominican Republic and the rest of the Caribbean. When I go random I go to their houses and these people have never seen them. I knock on the door, I ask them, they get surprised because they do not consider their house as photogenic. But I told them that I like their house to be photographed.  I enter their house, their bedroom, their kitchen, everything and I start taking photographs. Then with the photograph printing is small, I do the collage at home. And then I assemble another photograph, which is the final result. How long have you been working with this theme, with this idea? Well I spent like three years working with a photograph with this theme. Before I worked with other different subjects but everything has to do with the Dominicanness. Because I want us to like ourselves the way we are. Since photography is such a democratic tool, people can relate them and see themselves in their work and start reflecting why this guy is having a photograph of me.  So they start questioning themselves. Whatever they have been traditionally being said that they are ugliness, then come this person having their photograph. It's like a grain of sand that I'm putting in this whole society. So people start questioning that they are not as ugly as traditionally have been said to. Yes, we do have not as many as people. That's a good question because people don't like what I'm doing. Because they see my work as ugly. It's cast in the establishment of a beautiful landscape of the Caribbean, a stereotype of beautiful white people as they project themselves. So people think, even artists, that this is not an issue no more. They think that we overcome that but really not.  For instance, I married a black, well-educated, good-mannered woman. They say that I'm going backward.  They say, oh wow, believe you have reached a level in the Dominican society. So that's still an issue. Do you have many opportunities to show your work or discuss these issues within the Dominican society? Yes, there are events that you can show. We have museums and yes, we have opportunities, you know, I think so. What's the reaction like when you've been describing that it's unclear that people start to read these things? People think, why am I wasting my time in such a poor neighborhood, why I don't photograph high society, why I don't photograph why more beautiful people, why I don't photograph beautiful landscapes, having so many beautiful beaches, you know. That's the idea to start questioning the society because in order to face it where you have to like yourself and that's the only way through this means that people can become a very human being because if you don't like yourself that affects all aspects of society. It's not as simple as the color of the skin, you know. It's something outside the identity which affects all aspects of society. Well, in the formal fine arts service, are you able to communicate this message or fine arts students in the Dominican Republic or Latin America, are you able to introduce them to these notions of this kind of aesthetic they can't have just? Yes, yes. I teach creative photography at the Santo Domingo Museum of Modern Art. Creative photography one, two and three. I also had a radio show every once in a while and every time I had the opportunity I addressed this point as a very important issue in the Dominican society and I think I put a small grain to have more conscience about our identity because I wish there's some example that I can put like in Mexico and Brazil, you know. For an artist we have to struggle so much if a contemporary artist, you know because this is not a very likable theme. We are accustomed to the more not questioning, peaceful theme that does not question yourself because I have not only addressed the racial issue, now I address the ecological issue with some other subjects which are very transcendental that we do not address we don't take into consideration. It's incredible. One of the things that impressed me more and when I got here although I know, you know, is when I saw, I'm standing here, near here in Brooklyn he saw the garbage recycled according to bottles and things like that, you know that we still, I'm afraid to say, you know, we throw our garbage elsewhere, you know and I was talking to some other guy from the Caribbean, you know and that happened elsewhere and that's part of the educational and conscious awareness that I want to address throughout my work. What are you working on now? What kind of new work are you making?  You know it's funny that they say that animals do live according to their environmental rules because instinctively they know that, but because we use our brains so much we don't so actually they do that much more than we do, they protect their environment Of course, of course, because with the warming up of the ocean we're going to make an artificial island right in front of our beautiful Malecón which is the sea view of the city and so on we are overcrowding the beaches, you know, and making private public places and it's like Raquel said, you know, it's incredible we're going backward, I saw that today I wasn't going to be addressing as an artist this subject because it's so obviously nowadays, you know, that we have to deal with it we're having a main domain where we don't have the basic educational level social security, we don't have energy and things like that it's something absurd that nowadays we have to, as an artist, you know we have to address that to make government society aware of the basic that's why this word according is like a non-photoshop word because not many artists have access to internet, energy and things like that and it's like a finished word, like a badly done because I could have done like a photoshop you know, making this look like a one photograph, very simple, you know but I addressed it in that way to put an emphasis on the basic thing we still have to deal with as an artist Anything else you want to add? No, for me the artist is a more important person in society that 50 years from now we're not going to talk about any politician and so on we're going to talk about artists which are conscious of their society are wary about the problem of the society and address it in a contemporary way to communicate what's the problem and that the Caribbean itself is a place where it's taking place new things with new eyes, the art world and everything have to reconsider it the way address the contemporary art throughout the Caribbean we have to get through our skin first to understand our situation like to melody a couple of years, getting inside and learning about ourselves in order to understand us because we were by our own rules that's what I think because we have so many basic problems to address we don't have time to think elsewhere every other thing


Reviewing the CO2 laser machine. This is Watson. Welcome to the world of CNC equipment. In the video we will talk about the insides of CO2 laser machines. You will learn what they consist of and what components to pay attention to when choosing a laser machine. The CO2 laser machine is an excellent tool for cutting and engraving. The laser machine is actively used in various fields of production. Souvenirs, promotional products, packaging for gifts, toys, woodworking, seals and stamps, decorative elements. Now let's move on to the most important thing. What is the laser machine made of? Our engineers recommend paying attention to which parts the machine is assembled from because it is a single mechanism where the quality of each part affects the quality of the final result. Let's look at the insides of the Watson machine which make it unique and popular among professionals. Machine bed. Vibrations occur during the operation of the machine which negatively affect the accuracy characteristics and quality of the final product. A strong bed eliminates vibrations. Ideally there should be a reinforcement frame inside the case for example as it is done with Watson machines. Housing thickness. The thickness of the housing should be at least 2 millimeters as it affects the rigidity of the machine structure. Watson machines have a housing thickness of 2.9 millimeters. Portal. The thickness and strength of the portal affect the preservation of accuracy characteristics during long-term operation of the machine at high speeds. Watson machines have a reinforced aluminum portal up to 7 millimeters thick at the corners. Engine location. If the y-axis motor is located in the corner of the housing this leads to geometry distortion during operation. When cutting holes with a diameter of 3 millimeters with the right location of the stepper motor the circles on the left side will be oval and on the right rounded. If the stepper motor with distribution couplings is placed in the center then such distortions are excluded. Gearboxes. Watson milling machines are equipped with quarter belt gears to remove excessive load from the engine which makes the engraving more accurate and the engine lasts longer. Belts. Belts are a vulnerable point of the machine if they are not reinforced they stretch or tear. Watson machines have reinforced belts with a toothpitch of 3m. They are not subject to overheating and stretching and provide a smooth edge when laser cutting. End sensors. Inductive end sensors are more reliable than mechanical ones since they are not subject to mechanical action. The operation of inductive sensors is not affected by dirt dust and resins unlike mechanical ones. Watson machines use FOTEC inductive sensors with a response distance of 5 millimeters which eliminates any collision of portal elements with each other. Blowing hoses. A weak point of low quality machines. At the place of attachment to the laser head the blowing hose breaks off if more than one bar is applied. To obtain a cut without burning deposits two bar is needed. Polyurethane blower hoses on Watson machines can withstand a pressure of up to 8 bar which is necessary to obtain a clean cut when cutting thick materials such as plywood with a thickness of 6 to 8 millimeters. Optics and mirrors system. Pay attention to the working head especially the lens attachment and the attachment of the head itself to the portal. The lens should be easily accessible which helps with maintenance. The screws on the mirrors for adjusting the optical path should be convenient even if you use a non-standard laser tube. Mirror mounts must move along all axes to adjust. Nozzle diameter. The diameter of the nozzle affects the quality of blowing and therefore the quality of work. If desired a machine with two types of nozzles for engraving and for cutting can be shipped to the customer. Lamellas and a cellular table. The anodized lamellas prevent the laser beam from shooting out onto the back of the material. The iron honeycomb table uses neodymium magnets to fix thin materials such as fabric and leather. Table lifting mechanism. The lifting table mechanism is equipped with a belt and chain hoist. Chain hoists are ideal for professional machine tools as they are less likely to break during operation. Watson tables equipped with chains that lift and lower a table with objects weighing up to 80 kilograms. For example, a stone. Garbage collection compartment. A machine tool manufacturer who thinks about his customers equips the machine with a garbage collection compartment. This increases usability and strengthens the body structure providing additional protection for the lifting mechanism of the table and improves smoke removal. Safety. The electrics of the machine and the water cooling system must be located in different parts. Placing them in one part can lead to a short circuit and equipment failure. Mounting the laser tube. Mountings with adjustment wheels allow to change the position of the laser tube without disassembly. All Watson laser machines from model 6.090 and above are equipped with such fasteners. Potentiometer. The potentiometer allows you to manually adjust the radiation power. This function provides more precise manual adjustment and extends the engraving capabilities, which allows the user to set values lower than programmatically possible. Advantages of laser cutting. Efficiency. Cuts at a speed of 500 millimeters per second and engraves at 700 millimeters per second. Accuracy. Watson machines have a positioning accuracy of a 0.03 millimeters and a beam diameter of 0.012 millimeters. CNC. The CNC laser machine ensures repeatability and accuracy. Durability. The life of the laser tube is 10,000 hours. Cleanliness. The laser gently and cleanly melts the material without dust and chips. Silence. Laser cuts without noise. Ease of use. The basic principles of working on a laser machine can be mastered in a few hours. Multi-purpose. CO2 laser machines work with a wide range of materials. Wood, plywood, MDF, chipboard, acrylic, pet, foam rubber and other plastics and polymers, rubber, peronite, stone and ceramics, mirror and glass, cardboard, paper and various fabrics, fur and leather. In conclusion, it should be noted that when choosing a laser machine, it is important to take into account its components and design features. Watson strives to continuously improve its machines based on feedback from engineers, customers and dealers around the world. Like and subscribe to our updates if this video was useful. Ask questions in the comments and our experts will definitely answer them. Thanks for watching. See you in our next videos.


Many families are taking a look at their garbage cans and realizing they are filling up way too many bags of trash, but they don't know where to start. So I'm really excited to introduce you to my friend Jessica at Baby Steps to Zero Waste. She's going to share her journey of turning her family into a zero waste family and what you can do as well. Here she is. Hi, my name's Jess. I'm the creator behind the Instagram page Baby Steps to Zero Waste. I live in Montreal, Canada with my husband and my two small children. And today we're going to be sharing some of our tips for going zero waste as a family.  After seeing several documentaries, we were worried about what kind of world we were leaving for our kids and we wanted to do better.   So zero waste will look different for every family, depending on their situation or their location. But today we're going to share some of the things that work for us. When we first began, we did a trash audit, which is just a fancy way of saying we looked in our trash can to see what was in there.  So we stopped buying pre-packaged meals and snacks and now we buy loose fruits and vegetables and we also opt for bulk things that we can find easily available in bulk like seeds, nuts, raisins, things like that to snack on. And instead of buying packaged meals, we cook a lot of our stuff from scratch. So this change was a little bit overwhelming at first, but we try and get our kids involved. So we're always in the kitchen all baking and cooking together. It can be really messy and annoying at times, but I try and look at it as quality family time that we're spending together. And also it's a great opportunity for my kids to learn how to cook. We also stopped buying disposable plastics like Ziploc baggies or cling wrap. And now when we're out on the go or for school lunches, we pack up all of our food into cloth bags like these or containers. I use these ones for lunches for my daughter. I love them because they have lots of different compartments and then it's one dish to wash at the end. So these types of things can be washed and reused over and over again. Another tip is if the weather allows it, try and grow your own food. So kids love to dig in the dirt and learn and watch, see how things grow. We live in the city, so we don't have any land, but we're able to grow things like cherry tomatoes, herbs, things like that, in pots on our balcony. And we also joined a community garden. So during the summer, we can grow some of our own fresh produce and it's package free. Like I mentioned, the next most popular item in our garbage can was food waste. So we started composting. Now our compost is nothing fancy. It's just our old garbage can with holes drilled into it. But eventually our city started a curbside compost collection as well. So just this very simple change of composting helped us reduce our waste by about 40 percent. One thing we were noticing was perfectly good food ending up in our compost bin.  So we started serving our kids smaller portions and we allowed them to go back for seconds or thirds or even fourths if they were still hungry. And we also offered a variety of healthy options during the day so that they could kind of pick and choose what they wanted to eat. So just by doing those two little things, we were able to reduce the amount of edible food waste ending up in our compost bin. My next tip for families who are wishing to reduce their carbon footprint a little bit is to buy second hand. So nearly all of the toys, everything in the house, really, and all the clothes that we get for the kids are either bought or given to us second hand. So not only does this reduce the demand for new goods, it also saves things from ending up in landfills and it saves us a lot of money. If we do buy new, we opt for ethically made clothing in natural fibers or for toys we try and favor plastic free open ended toys that will provide many years of fun for our children. Our kids are older now, but when we first started going zero waste, they were babies and they were going through a ton of diapers. So disposable diapers usually end up in landfills where they can take hundreds of years to break down. So we opted for cloth diapers. Do you remember wearing these? So not only did this really reduce our waste, but it saved us a lot of money. And at diaper changes, we would rinse them under the sink or tap or we would use a cloth wipe. That eliminated the need for disposable wipes. If you're thinking about cloth, diapering your baby, I would suggest finding a really good wash routine and to hang your diapers in the sun to dry. The sun is like a magic stain reducer. If washing your diapers is not your cup of tea, then there's cloth diaper services that will deliver clean diapers to your doorstep and take away the dirty ones and they take care of all the washing for you. Now, while cloth, diapering our babies, we also stumbled upon a technique called elimination communication. I'm not going to go into all the details about that because it's a whole other video. But basically when we noticed our babies had to go pee or poop, we would hold them over a toilet or bowl and let them go in there instead.  We found a tricky time to be low waste as parents was during birthdays and holidays. So to prevent us from accumulating unnecessary things, we asked our family members to give experience gifts or activities or simply just to give the gift of their time. So for Christmas this year, our kids got snowboarding lessons. They went bowling for the first time with their auntie. They loved it. And for their birthdays, they got swimming lessons and dance lessons. So we find these types of gifts really enrich our children's lives. They create memories and also long, long lasting skills. And whenever we attend these types of celebrations, we always grab our party pack. So this is this is our party pack. Inside it has plates, cups, cutlery, cloth napkins for sticky hands. And this allows us to reduce waste not only at home, but when we're outside on the go and skip any disposables, which might be used at our friends or family's events. Another challenging area for us as low waste parents was crafting and art supplies. So kids need to create. It's essential for their development. But when you're using things like pom poms and glitter, it creates a lot of waste. So we turn to nature for our art supplies. We use things like pine cones, flower petals. We make our art project with that and then we can return it back to nature. Another great place to search for art supplies is your recycling bin. So we use scrap papers for cutting and drawing boxes and toilet rolls to create all sorts of things. When our kids were babies, we would fill a bin full of lentils, rice, or even just plain water, throw in a couple of spoons, and it made a really great sensory activity for them. How that our kids are older, we are teaching them to crochet, sew, build and repair. Not only are these useful skills to have, it provides them a bit of a creative outlet as well. My last tips for families wanting to go zero waste is to get outside and get involved.  And I truly believe that kids who are outside, experiencing nature, fall in love with our planet and will want to protect her. Also, I think it's so important for kids to realize that they're part of a bigger picture. You know, we're all connected and our individual efforts can only go so far. It's going to take all of us working together to bring about big changes.  This also helps them explain to others why their family might be doing some things differently. When we first heard about zero waste, the lifestyle seemed impossible and really intimidating for us to do as a family. When we first started, we had a seven month old baby, a two year old girl, and life was pretty hectic already. But we found by slowly incorporating changes, making one baby step at a time, we were able to get pretty far. So I hope this inspires some other families. I hope this inspires some other families to incorporate some eco-friendly changes in their own lives. And if you're curious about our journey, you can follow us on Instagram at baby steps to zero waste. Thanks so much for having us and thanks all to you for watching. I hope that you got a lot of education and inspiration out of that video. If you did, check out her blog, Baby Steps to Zero Waste, which is in the description and make sure to subscribe to this channel where there is a lot more great information to come. Also, comment and Jessica will answer some of the questions and like this video to help it reach more families. I love you all very much and see you again real soon.


And in San Antonio, the question is what is people going to do for people, quite frankly, who don't have internet access and for whom no amount of money is affordable. So the Connect Home commitment applies to all of our fiber markets. So there will be a partnership with the Housing Authority in San Antonio now that we're announced. That partnership will vary from city to city. And so it's very contingent upon what are the partners that we can bring to the table. We've had some amazing investments, commitments for investments already for San Antonio. Lorenzo mentioned the 80-20 Foundation. They committed over $100,000 for the initiative that will be rolled out in San Antonio. Yes, $100,000. And so that money will hopefully be invested in a digital literacy education, devices, as well as getting people to really utilize the access. Through our research and our work in the past, Google Fiber understands that the digital divide is a complex problem that requires partnership. So we are definitely here to help come to the table and figure out how San Antonio can help solve this issue for all residents. Yeah, because I mean, Connect Home only deals with 6,000 families. Yeah, so Connect... The city of 1.25 million, so that's a very small... Yeah, and the digital divide specifically for San Antonio is very high. I think it's a little less than 40% of individuals that do not have an affordable broadband connection at home. But our approach in dealing with this issue, because it is a complex issue, is through a three-pronged strategy. So that we know now today if a family does not have an internet connection at home, it's not just because of one reason. It's usually because of one reason. It's usually a combination of things like affordability, like you mentioned, devices, not an access to affordable device, and also the relevancy literacy piece. So a person, the category of individuals that usually falls into, against this barrier, tend to be elderly, low-income residents.  Connect Home was about also with children. And the children who are being given devices by the school Google has no problem coming up with devices and can send them home with those devices. But once they send them home with those devices, they don't have that. And the devices are obviously terrifically literate. And here we have San Antonio Library and other partners who are teaching digital media literacy every day. And there are some really awesome organizations here in San Antonio that are focusing on that literacy piece. And hopefully through this initiative, we can bring more of those stakeholders to the table to talk to each other and share that education. You mentioned the San Antonio Public Libraries. There's the Bear County Bibliotech organizations that focus like Martina Street Women's Center that are doing just awesome programming in the community. I think it's going to take a real conversation between these stakeholders to figure out, okay, if Google Fibers is going to be bringing the access through this initiative, how do we make sure that it is fully utilized? How do we make sure that these families understand the investment in the infrastructure and are taking advantage of this connection? So through the Connect Home initiative, that plan will cover a specific amount of units that's unspecified for San Antonio at this point, but it will be a free basic internet connection. So that solves one piece of the equation. Then it's going to be up to the city of San Antonio and the other partners that we've been discussing to figure out the device piece and the literacy piece. As you mentioned, schools oftentimes are really good at providing technology. But what we've come up against in the past, which the President specified in his remarks, is the homework gap, right? So it's a student that's being assigned a homework assignment, so if they get home, they don't have any way to complete that. I think the statistic now is that more than 80% of the homework assignments that are being assigned throughout the United States should be completed online. So Connect Home is a... we will try to deal with that very specific issue, and I think it's going to be put back on the city to figure out what is the more expanded, what's the expanded comprehensive version of that? How are we going to fill in the gaps for individuals who aren't in low-income housing properties but still find the affordability piece a real challenge in the relevancy piece? So it's going to be really exciting going forward. I'm excited to be here in the community working with various stakeholders. I'm originally from San Antonio. I have a background in working in communities. I used to work for the Guadalupe Street coffee shop in Avenida at the free commuter lab that they had there. I went to St. Mary's University, which has a very strong curriculum in public service and social justice. So as a local, as a person, I have a good understanding of the challenges that we're going to be facing as a business, and I'm just very excited to figure out what that strategy is to make sure that the people who aren't online now will be able to have the tools they need to really maximize the service and be able to take advantage of this. Because, I mean, you know, Martina Street Women's Center is right in the promised neighborhood. And at Wheatley Middle School, I know we've been there. The internet connectivity is screaming fast. But it's very, very fast. And when a student walks out that door and walks across the street, there is no internet access whatsoever in that whole neighborhood around it. And there are challenges for places like Martina Street Women's Center. We can't livestream from Guadalupe Cultural Arts because there is no internet there.  I agree. And so the strategy will have to really look hard for communities and figure out what those gaps are. So, like you just mentioned, sometimes there's incredible resources and incredible school doing great things, but they just don't have the connectivity piece. Exactly. So Fiber will, the intention is to expand throughout the city and hopefully expand into those pockets to bring that connectivity to those areas. And it will be heavily dependent upon those awesome community partners like Guadalupe and the schools and the promised neighborhood that the residents are understanding the service that is coming to them and figuring out the best way to apply that service to their lives. So we're bringing one piece of that puzzle, but in other cities we've had a really great track record with working within the communities, bringing out a localized strategy. We realized that what we did in Kansas City might not apply to San Antonio. We're coming from two different places, two different cultures, two different histories. So the strategy, the strategy that we bring to San Antonio that we've helped contribute to in San Antonio will best serve that community and serve those needs. I'm confident that we're going to be really assessing those gaps in a way that is really relevant to the community here. Yeah. We'll follow up with you. Yes, and which agency are you with or which quarter are you with? Oh my god, I've been trying to meet with Nowcast. You did? Yeah, I've heard so many great things about your publication. I've looked, I've found data from your website. I was trying to map the three Wi-Fi centers in San Antonio. There was a map there. Yes, so you've been a... I've heard so many great things about you. I met with Scott from the...


Hi everyone, this is Sarah from System Dynamics. Today we're diving deep into the world of customer service on social media platforms. It's a vital skill in today's digital world and we're here to break it down for you step by step. Let's start with the basics. Why is customer service crucial on social media? Well, it's simple. Your customers are there, your competitors are there, if you are not there, you're missing out. Whether it's Facebook, Twitter, Instagram, or LinkedIn, these platforms have become the new front line for customer service. They offer a unique opportunity to turn complaints into compliments and customers into brand advocates. A key part of success on social media is responding quickly. In today's world, customers expect answers almost immediately. Social media is no exception. Monitor your accounts regularly and respond promptly to any mentions or direct messages from your customers. Responding to criticisms or complaints in real time shows that you care about your customers and help prevent situations from escalating. Social media is an informal platform, but that doesn't mean your responses should be unprofessional. Be friendly and personable, but always maintain a respectful and professional tone. However, you should still use your social media accounts to show the human side of your brand. Avoid generic responses, personalize your interactions, ask questions, and connect with your customers. It will make them feel appreciated and heard. It's not enough to just respond to a customer's inquiry. You need to ensure that their issue has been resolved. After resolving the issue, follow up with the customer to ensure that they are satisfied with the outcome. With that, always thank your customers for their feedback and remind them that you are dedicated to improving the customer service experience. A simple thank you can go a long way towards building loyalty and trust with your audience. This courtesy gesture demonstrates the importance placed on customer satisfaction and can lead to customers referring your services to others. There is one more thing to keep in mind when it comes to customer service on social media. You won't always receive feedback in a private forum. It can sometimes show up in the comment section of a post or in other very public ways. If this happens, resolve the issue publicly. This can be a double-edged sword, but if handled well, it can boost your company's reputation for being responsive and caring. The key to resolving such concerns effectively lies in promptness, politeness, and professionalism. When a customer posts a concern, respond as quickly as possible, acknowledging the issue, and apologizing if necessary. Keep your language polite and professional, ensuring your customer feels heard and valued. This shows other customers that you are open, transparent, and dedicated to resolving any issues that arise. If the issue is too complex to solve with a simple reply, take the conversation to a more private channel, such as direct messages or email. Remember, your conversation is in the public eye. Use this as an opportunity to demonstrate your commitment to customer satisfaction. Sometimes in these situations, it can be beneficial to move the conversation offline to a more private setting. This can be achieved by politely asking the customer to send a direct message or an email to your customer service team, letting them know that you take their concerns seriously and that it will be addressed promptly. This way, you're not just addressing the immediate issue, but you're also maintaining the privacy of the customer which strengthens their trust in your brand. Remember, it's essential to follow up on these offline communications promptly to resolve the issue and ensure customer satisfaction. Managing customer service on social media can be a game changer for your business. It's all about being active, responsive, and personal with your communication. Remember to maintain a professional tone, resolve complaints quickly, and always follow up with customers and thank them for their feedback. And when things get tough, don't hesitate to take the conversation offline. By following these strategies, you'll be able to provide excellent customer service on social media, build strong relationships, and turn customers into advocates for your brand. Remember, social media is a two-way communication channel. It's all about dialogue and interaction. If you practice these tips, you'll turn your social media platforms into powerful customer service tools in no time. Well, that's all I have for this week's video. If you enjoy this kind of content and want to learn more about how to improve your digital marketing, be sure to subscribe to System Dynamics on this channel here on YouTube, and I will see you next time for a brand new video. Thanks. Bye.


I've seen a few of them. I've probably missed a few of them. We have members of the Steerin family, Barry Roberts, and the Coates and Kelso Foundation. We have John White in the Circle Bar Foundation. We have Kenny West, who's been a long time benefactor of our organization, and the Circle Bar Foundation, Shane and this man. Thank you! We've been here all the time. We've been in all these hard hours for tonight. It's been an outstanding parade. I hope you all enjoy it. And again, thank you for one of our artists. What you all do is truly awesome. Thank you for coming in. Thanks for coming in. We've got a picture of Frank and he's been a great part of our organization. He's got the kind of Franks that make the chairs. And each year, I have these chairs that come to you. There's one thing that has our chair water in it. And it's a big gift for us. We don't have it like this. I didn't get to have it. I put it down to the wall and she took it to the kitchen tree before. Thank you very much. Put the plug in the boat. That's the baby's job. We've got things done for the party.


I'm John Furrier with SiliconAngle.com, SiliconAngle.tv, you're here at the home of big data. We are watching the Cloudera intern party where Cloudera is hosting the Silicon Valley elite interns from the computer science and programs from around the world. I'm John Furrier with SiliconAngle.com, hello everybody, I'm here at Cloudera, our headquarters at SiliconAngle.com, SiliconAngle.tv, and I'm lucky to hang out at Cloudera because Cloudera is the kind of company where all the alpha geeks are out here partying and hanging out, coding away for Apache Hadoop, the leading, the hottest open source project on the planet, and Cloudera has an open house tonight where they're just basically inviting all the interns who are summer interning from all around the world in computer science from Brown University to Washington State, and we're here with Andrew Mack. Yes sir. Okay, so step up to the microphone a little bit and let's hear from you. So what's going on with you? What's your story? My story. Basically, I am a student at the University of Washington. I'm a comparative history of ideas major. Sorry about that, hold on a second, we're fixing the camera. I'm a comparative history ideas major at the University of Washington. I did two years of college while I was in high school, so I'm in my senior year right now. Yes sir, yes sir. And basically, I hounded the WePay sales director probably four times across until he gave me a job. I came down here and I live right across the street from Cloudera actually doing good things at WePay. So tell the people what's going on. They can't see here because the screen, we'll go with a little pan around with the camera. So give folks a vibe on what you're seeing here. What's going on around you? It's crazy. So we got about four or five TVs or projectors set up, all the interns from all over the world and Silicon Valley are coming in to just kind of mix and mingle, learn about each other's companies, doing their thing. We got ping pong going on behind me. A couple more WePay interns coming in. It's crazy. There's food, popcorn. I don't know if they're serving beer. I don't know if everyone's of age yet, but we'll see. John fixing the cameras. Yeah, I mean people are hanging out. Let's take a look at that. Let's take a look at what's going on. So that's the, I think that's the video games all over. So Cloudera brought in all the stops, they brought in all the cameras, TVs, got the Silicon Angle studio here. What do you think of this little hacking studio I got here? Yeah, it's amazing. I can't believe you just set it up and had to move everything, but it's beautiful. I got four cameras, I go to camera three, they're doing a little wee action there. All right, so tell us about yourself, Andrew. What's your story? I mean, what are you studying? You're not studying computer science, but you're studying something more interesting. Right. I'm not more interesting, but something similarly interesting around science. What are you studying? A lot of history of ideas is actually an exclusive major to the University of Washington. It's only been around for 30 years. Basically it's an interdisciplinary program.  So does that kind of answer your question, John? Yeah. What's your interest in with Cloudera? Why are you coming here? Because you obviously got invited to the list. What's going on? Absolutely. Well, I just want to learn more about what they do, and it's always good to network in Silicon Valley. You never know who you might meet, like people like John. Basically, I'm a sales intern too, so I just want to spread the word about WePay. That being said, if anybody wants to send bills, accept donations, sell tickets for events, or even create your online store, call me up. My name is Andrew Mack, and my number is<PHONE_NUMBER>, and I'll get you set up with a demo. What about your Twitter handle? You want to give that out? Yeah. It's at Mac Andrew Mack, so m-a-k, Andrew m-a-k. So tell us, who do you know from the Cloudera scene? Do you hang out? Do you know anyone by name, famous developers here? Do you know anybody that recognizes any of their names? I don't know anyone here, actually. That's kind of why I came. I was invited by another intern who was invited. So I'm just going to... His name is Elliot Spellman, so... Is he here? Not right now. He's coming later, fashionably late. Cool. Cool. Yeah. There's no beer here. So, unfortunately, right? Not everyone is available, and it's underage, and everyone's underage. How old are you? I'm 19, actually. 19. Just turn 19. Do you know any code at all? I'm starting to learn Ruby, actually. Yeah, I'm working with it a little bit, but I need to get better at it. Where are you from originally? I've been to Seattle all my life, so... Yeah. What do you think of the tech scene, Silicon Valley? It's amazing. You meet all kinds of people. I just saw Craig from Craig's List a week ago. I went to Facebook, I've been to Cloudera, I've been to Palantir, so great people, great companies, always interesting conversation. Okay. Well, anything you want to shout out to anyone out there? Anything you want to say? Hello? How many people are watching right now? We'll just get a little count here. Yeah, how many users do you have, John? What's your vision of the future? Technology. Vision of the future? Yeah. What's your dream? What do you think is going to happen with technology? Technology? You're young, you've got fresh eyes. Tell us what's going on. I hope technology just makes the life easier for everyone, you know? I'm seeing, I'm seeing like, how do I say it? Everything is being made a lot easier. You know, we're taking the kind of limitations of technology or the difficulty of technology out of the process. I was just on a call today and I was helping a 65-year-old woman set up an online store so that she could accept credit and debit card payments as well as bank account transfers and, you know, prior to our site, we weren't able to do something like that. So it's just amazing how easy it is to do things and to connect with other people using technology and I hope it spreads more, kind of show them. I'm old. I could be your parent here, but you know, in the day where I grew up, cable TV was the big thing when I was like 15 years old, MTV. Now the internet's pervasive. You've got Netflix, you've got BitTurrent, you've got Pirate Bay. You've got everything out there. The world's going to be disrupted, right? Yeah, absolutely. Do you read the paper? No, actually everything's on my iPad, everything's online, everything's going to be on Silicon Angle, right? So it really is turning digital. We kind of have to follow that curve or that trend if we want to stay ahead of the game. Do you game at all?  You play Xbox? Do you do any gaming at all? I do a little bit of StarCraft. I have a friend who's, I think he's a master's league StarCraft player, so he's into that stuff and maybe some Super Smash Bros. So I might catch on to one of these projectors. Let me ask you a question. Is school boring for you?  You bored? I mean, is it like, yeah, yeah, I've had that problem, you know, because I was in business school before I went to Comparative History of Ideas as a major. And basically, should I be looking at the camera or should I be looking at you, John? No, just look at me. Okay, I should be. Yeah, sorry, sorry. But basically, you know, in business school, it's learning how to write emails. And I was like, I'm sitting in a room thinking about it, and I was like, I'm paying $1,000 to learn how to write emails, it's not going to work out for me. So I'm not doing business school, but my current major is actually pretty interesting, taking the time out of your life to think critically, think about philosophy and what the great thinkers have done, and how they've thought about the world at their time. That's pretty interesting to me. But I definitely need to keep myself busy with some entrepreneurial pursuits. We know that SiliconANGLE.com is our tagline, is where computer science meets social science. So it's cool that you're studying these kind of new ideas. And I was talking to Richard McEnif, who was last year at VMworld. He's the Chief Development Officer at VMware, and obviously been at Microsoft. We're at Bill Gates. The best hires were non-computer science. They were English majors and social science guys. So creativity comes from a lot of places. Cool. What qualities? Why is that? Did he give an explanation? Because they see the world differently, and they look at different data, and they study interactions and patterns. So one of the things that I'm looking at right now is the pattern matching between social behavior and the web. So social media, social networking is new. I mean, Facebook is only like five years old. Right. Six years old. Right. What number you use.  Six years old. Yeah. So it's not developed. Yeah, definitely. So the online computer science is going to have reasoning. Yeah. It's going to be some sociology to it. So that's my thesis. Mm-hmm. I'm sticking to it. Interesting. Good deal. Which is why I'm doing Silicon Academy, my new site that I'm launching this year. And it's going to be a social media version of learning. Uh-huh. Uh-huh. Completely non-linear. Okay. Completely non-linear. So how is it going to work? Give me a little, you know, brief synopsis of what you're going to do. Well, you know what I mean? The younger generation, like yourself, my son's 16, he's Gexbox Gaming. Mm-hmm. The data. You're processing so much data all the time. Yeah. The real physical world can be boring. Yeah. So it'll be augmented with other tools. So augmented reality is going to be computer driven as an aid to life. Cool. So it's going to be for betterment. Right. For, you know, all kinds of areas. Education. I see. Social interactions. Awesome.  No. You know his 20 under 20 program? Yeah. I do know. I've heard of it. Yeah. I haven't chat with him. I talked to Sean Parker over on Facebook. Uh-huh. And I've met Thiel a few times. But I'm not going to grovel over to get a meeting with him. But, you know, when he sees what we're doing with Silicon Academy, he's going to be involved. And we've got a lot of people behind it already, so. That'd be great. We're going to build it out and build it out from a big data perspective. Uh-huh. So great. Well, hey, thanks for stopping in. Thank you, John. Go mingle. I don't want to hug up all your time. Absolutely. Thanks for having me. Let's go back to the, uh, Mackinif interview. This is Richard Mackinif from VMware. And, uh, we're going to hear from him. Let's go to the Cloudera party line. Thank you, John.  I want the iPhone. At least in California. Yeah. You know, it's a great question. IT, as you know, is really under a lot of pressure. They're under pressure to do more with less. And 70% of their resources are actually spent, uh, on maintenance. At the same time, they're being driven to do more in terms of providing services to their end users, to their business partners. So, uh, again, being driven. And I think that the world of self-service, of being able to provision as you go, will be conditioned very quickly. A few clicks, and we're on a Twitter stream. And that's what people want inside the browser. A question about the future of cloud and kind of tying in the whole wind-tell revolution. I mean, Intel put a processor together. They encapsulated a lot of technology in that. No one complained. There was a lot of technical stuff under the hood. No one said, hey, they're proprietary. What's going to be that processor that everyone going, hey, it's a black box and it's going great and we're running apps on top or kind of components? How does a cloud fit into that metaphor? The PC is a black box with processors. How do you see that? Is the cloud, is it not directly but metaphorically, is out of those kinds of opportunities because you've got to have proprietary technology to run scalable, great user experience devices? Yeah, no, I think it's, again, another very interesting question that we've probably spent a long time on. You can think of the cloud in some sense as almost being a box. The cloud itself is being a box where you have many, many different blades. X86, by the way, is going to drive this. And then you have software like DeSphere. Yeah, I was just interviewing this. So I got three windows. Camera one, camera two, five cameras. So this is just a video set.  But I won't go into that. But this is this box here as camera one is me. Camera two is the chair. Camera three is the crowd. Camera four is the computer. Camera four is the computer. Camera five is Richard McEnif. Now he's at the intern party. So that from the in-jews perspective it just looks like I have infrastructure. Much like I have infrastructure. And this is really what the revolution is all about. There's new infrastructure. That's almost over. I'm running a rerun down here. So I got a DDR and I built on top of that. So I'm going to Clips. Infrastructure.  Back to camera three. We're here live at Cloud Air's intern party. All the top interns from around Silicon Valley have come around town. I got two jumps behind me from Silicon, from Carnegie Mellon. What's your name? My name is Melvin. Melvin. Three. Three.  From Carnegie Mellon. You guys know how to program? Are they programming then? Carnegie Mellon these days? Basic? You guys study Basic over there? Carnegie Mellon? Any more? All right. We're going to get to Carnegie Mellon guy. Hey, sit down in the hot seat, Melvin. Come on. All right. So the young guns. Let's see Melvin. There we go. Get a little camera action on Melvin. Okay. Let me do a little sound check here. All right, Melvin. What's your story? Pull the microphone a little closer. The background noise. It's directional. Is that good? Yeah. It's my story. From New York. I just finished my junior at Carnegie Mellon. I'm an electrical and computer engineering major. I'm also majoring in engineering and public policy and minoring in robotics. Cool. Do you know how to code? Yeah. You can write software? Yeah. What's your favorite language? C. Yeah. What's your best thing you ever worked on? So, Carnegie Mellon. We're competing in the Google Lunar XPrize Challenge. So basically what we're doing is we're sending a robot to the moon to send back HD photo and video. And I worked on the FPGA-based locomotion systems. All right. Cool. I'm John Furrier. I'm here with SiliconANGLE.com. We're here with the young guns, the future generation. I mean, hell, the space shuttle just landed its final mission. This guy's a robotics geek. Dude, how do you feel about that? Come on.  What's going on? Yeah. It looks like NASA don't know if the future is in NASA. But at least it's moving more private institutions. I know other companies are coming up like SpaceX and stuff like that. So get to see the research going, moving to the private sector a little bit. Melvin, let me ask you a question.  You're here at Cloud Air. These guys are the Super Brain Trust. Silicon Valley top interns are here. What's your vision of the future? What do you see possible that's different? I mean, I'm old. I'm 45.  They had black and white TVs when I was a kid. You know, there's no cable. There was no internet when I was in college. There's no texting.  What do you see happening? Definitely, I see maybe robots taking over more. I know I see it now in the Priests. They have all this stuff like Lane Assist. The robots are parking for you and all that stuff. So whatever anything a robot can do to make your task easier. Looking for that. What about augmented reality? Without software? Any cool like new sunglasses come out, that special powers?  Anything? Not too sure about what's coming out on the software side.  That's all I keep up with how to make verilog easier. So describe the scene here for people that aren't here. What are you seeing out there in the cloud era? Describe the scene here for the folks that are not here. Oh, yeah. So it's a bunch of young interns, video games everywhere. There's snacks everywhere. And people are just socializing. Yeah. What's your story? What do you want to do when you graduate? Any ideas? I'm not too sure yet. So I'm an ECE major. So that's both hardware and software. But definitely I like to move into something robotics field. Definitely. College fun for you? It's a lot of work. It's a lot of work. I know it's the most fun thing in the world. It doesn't stop, man. College is your best time of your life. Enjoy it. So I've heard. So I've heard. But it's a lot of work at CMU. A lot of old nighters. A lot of endless nights, long nights. It's a good program. Carnegie Mellon's got a great interview. We had a big gander at VMworld last year. They're doing all kinds of cool cloud stuff. Good papers. What's your favorite thing outside of robotics in the world that's changing? What do you see? I love basketball. I love sports. I love basketball. Yeah. So I know it's a little sad era now that football's on strike. NFL's on strike. The NBA's on strike. But hopefully they'll get together. So I won't be bored this fall. How do you get your news? How do you get information? Mostly just, you know, my home page is ESPN.com. I watch sports center. Every now and then I'll tune into CNN. But mostly sports center is my main source. Do you read the paper? No. I used to in high school. I used to take the subway all the time in New York. And so I used to read the paper on the subway ride. But not anymore. How about learning? Is school helping you or are you learning from the web? A little bit of both. A little bit of both. Some of the more technical classes seem to have got some great professors. Hubs there. But some of the other classes, you know, you learn on your own. All right. Cool. Well, Melvin, thanks for coming in to the siliconangle.tv. Check out siliconangle.com. Tell all your friends. It's a cult website out here in Silicon Valley. Great. Thanks a lot. All right. We're going to go back to the scene here. The Cloudera scene. There it is. That's Melvin from Carnegie Mellon. Did a good job. We're here at the Cloudera intern party. Siliconangle.com, Silicon Academy. This party is brought to you by Silicon Academy. And we're here with AJ. Tell us your name and where you're from. What school you go to. Right. So I'm AJ Drapathi. I'm from Milpitas, California. And I go to UC Berkeley. What are you studying? Hacking and hustling. So a double major. Business and computer science. No, no, no. Actually just electrical engineering computer science. But yeah, hacking and hustling is what I like to call it. So tell people the vibe here. What's like a Cloudera? What's the scene? I really like the office here. It's very open. There's a lot of people hanging out, eating food, having a good time. I like it. I think this is actually the best recruiting strategy I've ever seen. Why? All kinds of toys. Party, yeah. Toys, parties, video games. Chatting with the CEO, you know. Yeah, he's a cool guy. Michael Olson, very experienced. And he's Berkeley guy. Yeah, yeah, yeah. You know that, right? Yeah, he told me. We had a chat. He worked on Berkeley DB, I think. For some reason, Cloudera's got this Brown guys going on. They got two guys from Brown University. Come side guys there. They got another intern from Brown. Right, David, right? Yeah, they got an up there game. Get some Berkeley guys in there, right? Ross behind me. David is actually originally from Berkeley, I think. Who? David. I mean, he grew up in Berkeley. He did, okay. So what's your story?  What do you think of the future? I mean, how old are you? 19. 19? I mean, hell, I'm 45. We had black and white TVs back in the day when I was growing up. I'm John Furrier. I'm here with the interns. The future of the world. Tell us, what's your future look like? Yeah, I think the future is, you know, on the cloud. Like, as much of a buzzword as it is nowadays, right?  Like, I think that's, like, somebody else's problem right now. So I think, like, operating systems on the cloud, storage on the cloud, things like that, that's why I'm excited to be here at Cloudera. It's a game changer. I mean, it's very disruptive. I mean, for example, do you read the paper? I'm sorry, what? Do you read the newspaper? No, I only read Hacker News. Only Hacker? Well, that's online. That's not a newspaper. I think it's not a newspaper. Do you read, like, The New York Times, Wall Street Journal? No. No, of course not. I read Reddit and Hacker News. That's it. Yeah, at SiliconANGLE.com now. Don't forget that. And what? SiliconANGLE.com. Well, when you guys show up on Hacker News. Yeah, yeah. Which is pretty often. Well, we've been on there. Yeah, definitely. It's not our tech game. But Silicon Academy, our new site, is going to be rockin' and rollin' with a lot of ComSci content. So we're going to look for that. We're going to be doing Hadoop TV.  What's your buddy Ross' story here? What's his deal? So Ross is my housemate at Berkeley. Yeah. It's Berkeley crazy.  Yeah, it's not Berkeley. I mean, Berkeley's crazy, right?  They add a character that you're not going to really see anywhere else. Party's rockin' here. Hey, Ross, can you give me a favor? Can you pan the camera around? Can you pan that camera around? So we're going to have Ross pan the camera around. He's the guy behind me. You can see him in my shot here. I'm John Furrier. I'm SiliconANGLE.com. I'm SiliconANGLE.tv founder. And we're here at the Cloud Air Party. So I actually read about what you're doing on Hacker News. But I forgot what it was. What are you doing? SiliconANGLE.com. Silicon Academy. No, Cloud TV. Cloud TV. HadoopTV. HadoopTV.com. We're going to launch that with Cloud Era. That's coming soon. And we're going to do that. IBM may kick in. So is it like a tech chat about... It's going to be a pure non-commercial focus around tech and Hadoop Apache. The PBS, the C-Span for Apache. Hadoop. And really focus in on the real innovations, computer science. So kind of like a visual Hacker News. Similar content. Yeah, but showcasing people. Your interview here. You look good. Your young gun. We want to have really candid... It's like sports, right? Yeah. It's like tech shop. Yeah, that's exactly it.  The heroes in Silicon Valley now aren't like sports players. They're like Zuck. Tech athletes. We call them tech athletes. Tech athletes. That's a better word. We just had Zuck or Page or whoever it is. Richard McEnif. I was just broadcasting live. He's a legend. We had Steve Harris, CTO. And it could be also Mike Olson's a tech athlete. And he's a CEO at a whole other level. So business athlete. You got tech athletes. Yeah. And so you got some cool people. So the goal of SiliconANGLE.tv, Silicon Academy, is to highlight the knowledge and the people behind it. Right. And it's in depth. It's not just a feature on... I'm starting to catch that. It's in depth. Okay. It's not just some feature on some program. Yeah. And it's done. Right. It's all the time. A lot of the writers for like Forbes or whatever, I mean, not the best. They're not technologists themselves. Or maybe they are, but they're not... They're not geeks. They're not geeks. They're not hackers. They don't come to like a geek party in the evenings. We call ourselves hacker journalism. Hacker journalism, yeah. Because there's enough data in the marketplace to make up their own minds and share groups. Yeah. Right. I mean, the idea that in the old days of New York Times, a writer was doing the service for the users who weren't informed. Yeah. Because they didn't have access to information. So the writer's job was to pretend that they were their friends or act like a steward to be independent and be justice. Right. Now, look at peer groups. They can talk to themselves. Hey, do you see that story on New York Times?  Hey, do you see Silicon Angle? Oh, yeah. Great story. They got it right and they add to it. Yeah. So we are very participatory. Right. And I think even more than that, like a good publicity is key to any sort of like angel or venture capitalist or even entrepreneur. So I think you can really provide like a service. Yeah. Well, you know, we publish for free. We don't want to charge people. Yeah. So the data we get, we make money from data. So we have a whole big Hadoop team and data science team. So we publish for free. And we have a research arm called wikibond.org, ex-Gartner IDC analysts, and they publish for free. So we provide free content and the free content gets rewarded because the users love it and we just get the interaction data and we make sense out of that and sell it. Yeah. So it's data-driven business. So you want to get in there, Ross? Yeah. You're shy. You know, if you're looking for someone to do interviews, please consider me. You're good. I mean, what do you think about Facebook chat and the Skype thing? Good deal. It's definitely not as cool as Google Hangout. Let me tell you a story about Google Hangout really quick before Ross gets in. So I just stumbled upon a Google Hangout with my friends, right? And my friend was driving down I5 with his Android tether. And I was chatting with him while he was driving down I5 with a tethered Android. And my other friend in Berkeley. And I was in the South Bay, Milpitas, San Jose. So that's three people having a conference. Driving. From totally different places. And I think it's great. Moving too. At high speed. And moving at high speed. I think that's the future. I don't think one-on-one chat isn't... It's okay. But I don't think it's really an answer to this. In 2002, but in perspective, I was doing some pre-wi-fi, extended wi-fi development. And we were driving down 17 near Campbell from a tower. We had a special antenna. And we were like, had a laptop open with an over-amplified PCMCA antenna. And we were getting pings. Like we were getting pings. It's coming back. And then it would go away. It'd come back. I mean, look how far it's come in eight years. Yeah. I mean, that's just ping data. That's not sustained network connection. So if you think about it, tethering while driving to LA or Vegas, talking to another guy. The mobile revolution is here. Cloud and mobile. I mean... Yeah, mobile and cloud. That's the future. So, I mean, help. I agree. Yeah. Thanks for having me. To me, what I'm working on right now, I'll show a screenshot, is Silicon Academy. So, what I'm trying to do is build a site that is completely non-linear learning. Meaning, topic-based. So Khan Academy for higher education. Completely data-driven. It's not linear courseware. It's just knowledge-based. Tied into social networks where if you get stuck on a problem, you can go to like five gurus. Could be a Cloud Air employee. Could be someone else. I'm in India. They say, hey, I just need a quick question. Leave a comment on their tweet. Blog, they get back to you. Response rates around. They pay them on how fast they get around. Minutes to maybe a day. So imagine how boring school is.  I mean... Yes. Yeah.  I mean... Except for the good classes. The high-end classes. Right, right, right.  Right, like the math. You got to know that stuff. But, you know, the hacking is where it's at, I think. What about high school? High school is terribly boring.  They're consuming data at a massive rate. Their brains are on fire. It's sucking in Facebook, Biturin, Pirate Bay, iTunes. Five zillion windows open and they're reading a book. Mice and Men.  Come on. I mean, it's like molasses. Yeah. The web is going to change that. So, you know, school won't change, but these new sites will. So, I'm doing Silicon Academy. That's a plug out there for my site, Silicon Academy. It's in closed beta, which means that it's not developed. Yeah. So, go to Khan, you know, Khan Academy. So, it's like Khan Academy for higher ed. We're going to start with computer science and education. Really more topic-based. I want to learn a database locking algorithm. I see. Over, you know, semaphores, all kinds of stuff like that. Not class-based, but like... It's a snippet. So, Khan Academy is cool. I want to learn how to solve the quadratic equation. I'm a 13-year-old. Or I'm a 6-year-old.  If you want to know, that's what's great about Khan. If you want to know how to solve a polynomial, he's got a quick lesson on that. And you get it done and get out. Same thing for higher ed, except you add a people element to it. So, we're going to do that. Like I say, you want to learn how to... I got Tom White's book right here. Yeah. A lot of great lessons in there. A lot of people want to contribute a snippet here, a snippet there. So, aggregate that and then, you know, bring in the college courseware.  Great, they're available. But when you start to get into like, hey, I just want to spin up an EC2 instance. How do I do that again? I'm not a uni skewer, right? What's command line? So, you pop into a video. Okay, cool. All right, I want to set up a web server and some MySQL. Great. Great. So, what you're saying is that Khan Academy hasn't like, changed the model of schooling and schooling is boring unless you're learning something interesting. Khan Academy solved the linear problem which is in school, when someone gets stuck, they get labeled a dunce. Right. When in reality, what Khan has proven is when people break through that stuckness, they accelerate. They actually accelerate. So, what Khan has proven with data is that when they break through a lesson, they take a completely different vector. Then what linearly would be laid out for them on a normal path. But in school, that child gets actually stunted. They get put into a different track and slowed down. So, online, you can have these lessons and do at your own pace. Now, what Khan is not doing is he's not going higher ed and he isn't bringing a people perspective. So, imagine, give me an example. Imagine if you're at Berkeley, you guys are doing your thing, partying away, coding away. You get this epiphany. Kind of like a Mark Zuckerberg moment in social network. You're banging out code and all of a sudden you're stuck. And you want to call Mike Olsen up at home. I'm sorry, what? You want to call Mike Olsen up at home or call me up at home or someone else who's a guru. You can do that with my network. So... Because they're online. Are they available on chat? Can you leave them a message real quick?  You can't call Mike Olsen at home, and the old days... Call him up at home. That's personal. Ask someone for introduction. I mean, look at LinkedIn. LinkedIn, hey, can you pass on this request? I'm trying to find someone. So, I laugh at that. I mean, who sends that? It takes forever. That's like the mail. Have you ever seen people say, hey, can you forward this over on LinkedIn? You're too young. You don't use LinkedIn. I occasionally use LinkedIn. Yeah. But you know what I'm saying? It's like, oh, you're connected to someone. Yeah, I'm connected to 1,500 people. Yeah. Yeah, so it's like... Hey, John, can you send Mark Andreessen this email? I'm trying to get... I want to try to get a meeting with them.  So, it's like... It's social con for hackers. Yeah, and well, using data, right? Using data. Okay. If you use data and social, you add more content, right? So, production. You get video submissions. And just... I mean, video's hot right now. I think, you know, I'm looking at... We do a whole lot of research on video. So, we researched video consumption patterns, video usage with Logitech just announced an under 1,000 HD unit right now. It's so awesome that, literally, the surveillance market of raw video, counterterrorism, and all over the world, they're pulling in video feeds like you read about. It's a big data problem. It's a discovery problem.  Yeah. And you submit it in, you're on the roster, you know, hang out, meet people. So, that's the kind of thing. Yeah. All right. Yeah, it was great. It was great talking to you. Have you got a card? Yeah. All right, we're going to go back and check out the scene.  Oh. Look at that. All right, let's get the camera. Where can innovation go? Whenever you see this type of dynamic change at every single layer of the stack, there's tremendous opportunity for everyone. In fact, it's not really VMware by ourselves. It is VMware as a part of this entire industry that things are changing. And as Paul said in his keynote, this is Tide that's coming in. This isn't really us. This is something that we all participate in. So, you're an enabler of it. You guys are, virtualization is an enabler of it. Well, virtualization is, you know, in some senses, the cloud and virtualization are almost two sides of the same coin. In some senses, you know, we know how to virtualize and you know how to build the cloud. And it really depends in many ways where you are on that virtualization journey. Customers who are just starting, they're on one side. Customers who have really a virtualization first policy, they're on the other side. They're building clouds themselves. Kind of like kindergarten, elementary school. It's all continued.


Everybody forced here up in 2022 and see football hobby four box case number five Andrew a vikings Chris S. Dolphins Colby C. Chargers Laszlo chiefs Dan M. Has the Eagles and the Jets Daniel E with the Packers Dio Browns Edward P. Raiders Edward E. Ravens Eric W. Washington Greg L. Saints Harry with the Niners Jeff M. Bears John B. Panthers Johnny A. Texans Kyle S. Titan Steelers Lee G. Broncos Manny with the Giants Matthias Bills Michael F. Rams Michael C. Patz Robert H. Seahawks Sean M. Cowboys Falcons Jags Shaquilla with the Colts the Lions Steven Z with the Bengals and Bucks way Ming with the Cardinals Good luck Do this Falcons going in a few other breaks now Falcons move and people seeing some readers in London They like Colts and Seahawks up in the next one. That's it Colts and Seahawks Hey guys baseball teams on sale for Tops Chrome Jumbo and Finest on channel two with Matt We mark some teams on sale for you guys Again, they're all pretty affordable, but have some decent rookies But it's earned by joining breaks and it's used for breaks not personals When we send out SMS coupons Typically those can be used for anything. By the way, make sure you're enrolled on our SMS Program, we send a 10% coupon on Monday. All you have to do is literally be being it. That's it Homepage website scroll down a bit and you'll find out where you put your phone number in You can also get newsletters and updates when we list breaks So if you're always looking for a certain team sometimes you get a newsletter a little Little heads up that things are listed to 99 Davis Price treasured rookies Niners That's a nice one for the Rams got midnight 11 of 20 Cooper Cup Pats were 499 Carl Which I honestly think is Pretty good deal. So you're gonna have Thornton strong you got Zappy to 99 Jersey card Camara game gear Saints Go game-worn Camara for the Saints Dual rookie Jersey out of 99 is a John Meachie the third Texans I'm up when we get many of them Nice dual patch Terry McLauren and Johan Dotson five of ten commanders Three color on the Dotson portion of it commanders player warren McLauren McLauren is player worn Quad jerseys Steelers Kenny Pickett George Pickens Deontay Johnson and Najee Harris 3399 it's like their Main players their offense. Yeah, maybe Moose could go on there, but I don't know other guys are pretty solid Steelers Rookie autograph D'Angelo Malone Falcons to 25 Autograph 12 of 49 for the Cowboys is Drew Pearson. Yeah, Midnights are awesome Bears RPA Vila stones jr. 68 of 99 bears nice hit for you and crossover RPA George Pickens Steelers 21 of 49 Awesome pickings for Pittsburgh And I both of those last two cards for you bears and Steelers. Yeah, those points do add up especially on a day like NT release They were pricier But even if you're a person that just buys the bigger teams typically like you like to chase out of the Arachman or you want to chase Kenny Pickett or something it'll definitely add it up and it'll help out Plus again, you learn you just sign in it's automatic to 99 is a Treasure moments Baker may feel for the Rams. That's kind of cool. They put that moment on the card. Honestly Rams there Super Bowl immortality Broncos DeMarcus squared at 25 Those look a little bit better this year I like that they don't have like the black look around the edges It just kind of has like it's a kind of just imposed over the photo almost like that Hey, what's up from Germany? Is that straw? It's a trawl. What's going on? Jumbo Jersey for the Raiders Derek Carr to 49 Pickens autos. I mean you can grade them as long as like it's clean It doesn't matter how they sign it like as long as it is clean and like pressed and like even that's all that matters slider boxes and Take a shot. It's pretty much it Yeah, yeah, you are you really are 42 49 dual relic Isaiah Spiller chargers I was saying that as soon as I looked at I was like, yeah Click add new listing and put the prices in I'll come over there in a second falling behind helping out rich dual jersey Ravens is Patrick queen and roquan smiths 99 I literally said that too. I said that when we went live. I'm like, I wrote over there like it would be an every break The inserts are good this year. There you go Ravens Patrick Queen and roquan smith a couple of Defensive studs there that team is sneak people forget dude if Lamar is healthy that team might be the best in that division They might be better than the bangles might definitely nod on the bangles offense, of course, but That Ravens D is for real for real Justin Herbert and Austin Eckler dual jersey to 99 chargers. Is Eckler holding out I feel like Is that Eckler holding out for real or is he just like he showed up, right? I can't remember Uh, he hasn't done him for a little while. Uh, William patch auto bills number, uh 19 of 25 is a thurman thomas Bill's nice vat hit a graph for the vikings. Oh tj hawkinson at 99 for the vikings Hocked up fanno Hawk for minnesota minnesota again. You got j jettas auto to 99. They're two, uh, big weapons They're too best. I'll say three of 99 nice jettas minnesota. Good break. Good box. I'll say And oh, that's clean nfl gear dual relic auto eight of 10 sauce garner for the jets Three color patch and the ute The ute on the ball sweet sauce Not the cleanest signature, but I mean that's pretty fire right there to 10 on the sauce Long slack message. I ain't got time for that Gotta go help rich list a break after this We also got a fill up case six Like two teams left, right? Still two teams left guys j jettas again three of 99 for the vikings Good run for the vikings here Fields purple 12 of 49 Yeah, bikes don't have a ton. I mean they have a couple of rookies Uh jersey card to 49 chase claypool for the bears They did have a nice peterson in the first case. So an on-card peterson auto Claypool for the bears there Dual jersey buffalo to 99 is allen and digs Dual jersey rookie to 99 for the pats tyquan thorton. No, it just says panini authentic. That's all it says Jersey to 99 trevor laurence jaguars Where's tlaw? I believe Into the autos falcons rookie auto to 35 is going to be an auto levocatier Cowboys to 25 on the autos trevon digs 13 to 25 he got paid Oh, that one's pretty disgusting. You look at that next card Yeah, it's uh Midnight rpa Chiefs Trent mcduffy with the lemar hunt patch 19 of 20 The chiefs that's laszlo That's a beauty first man out of the day with a fantastic patch Unique i love the unique patch the lemar. It's such a unique patch Let the chiefs out of the chiefs have there There we go 19 of 20. That's a beauty. He's such a good. He's a really good db too For a mid-round pick That's awesome, man. What a box. We got rookie treasures nike swoosh five of five rookie patch auto johan dotson The patch is back to back here unreal Just beauties five of five j dot hang Dang That is acetate over the entire card. That's that's awesome. All right k6 colts and seahawks That's what colts there it is Okay Well, you want to list the break divisional um You should be able to hit new listing from your dashboard listing Yeah, and then put in the title like number five the random divisions or whatever and then you should be able to do fixed price Random style. I have to add you will select it when you add it, but it's already there You just put there like hour cost and then whatever If you have any issues just wait for me This is weird. I'm like teaching rich how to do things. This is weird So strange Oh, that's awesome Here you go, tom brady modern masters patriots 13 of 50. Wow. Wow. Wow. I love that card Modern masters tom brady patriots That's sweet Got taylor at a 49 for the colts the howl was like case one or two. It was a A um Dude what am I talking about? A glove sing rich pulled rich pulled a howl. It was the same thing. It was a swoosh to five Rookie treasures horizontal there. Yeah, the same thing from over on fanatics Uh to 49 taylor for the colts. We've got a bolt patch for the charges. Austin eckler 2 of 10 The little uh tail of the bolt there Player worn as well. That's sweet chargers Dual jersey six of 99 for the dolphins rookie erikizu kama must be one of the um What did you a veterans day? Yeah, like slew to service whichever one? I don't think they do veterans days that unless they play. I know it's either that They do the service for sure. I don't know I don't know if they do specific veterans day things, but they do a lot of stuff obviously But sort of service relics there heirlooms jerseys of 49 all-star bucks got a train a train all over the place today It seems like it's a florida legend right there Dual jersey from minnesota sunday treasures. Justin jefferson to 99 last few autos rookie auto feeling petrie two out of five jersey number parallel two of five texans houston there printing plate one of one auto going to the jets Is mark gastino You go jets the yellow plate looks green there. It's pretty cool jets with the one of one jersey number parallel rookie material signatures Is to 85 it's tray mcbride nice hit cardinals. That's awesome Whoever whatever quarterback play they get there as long as it's good. He can be pretty good He definitely showed some flashes last year, but maybe kyle can get healthy and get it together Maybe that's someone else's the answer Nice McBride, vizona and our first rpa book of the day rookie jumbo prime signatures sam howell 47 of 99 going to the commanders Great book there for washington, of course. Congrats. Congrats three color Really jc. That's what's up Which team which team jennings? Nice howl to 99. That's sweet. That's awesome Recap time relics Justin jefferson mike all-star is a conma austin eckler trevor lorence chase claypool as a bear got tyquan thorton alan and diggs herbert and eckler roquan and patrick queen God is a spiller derrick car quad steelers here mclauren and dotson to 10 john michie the third and chimera One more time the howl rpa book to 99 big congrats for the commanders. That's a pretty one other hits here We had the mcbride a jersey number to 85 jersey number to 85 or the jersey number parallel there pete Treat a five on the jersey number Serious shut up trevon diggs abecats. Yeah, what did I say that sounded anything? I don't know jefferson and hawk autos for the hiking of the vikings. Those are cool. Thurman thomas a drew piercing a d'angelo malone a Gaston o printing plate one of one We had true rpa bilish jones bears Pickens crossover rpa to 49 Sauce to 10 rookie nfl gear dual relic auto you go jets midnight mcduff the rpa 19 at 20 chiefs with a lamar hunt patch That's awesome And swoosh five of five rookie treasures johan dotson rpa That'll do it k6 coming up shortly