You two team keep it clean What's going on this engraving here with another video and in this video? Good morning first and foremost. Good morning. Hope everybody's having a good Monday I'm a lot of y'all up and active especially on Twitter man. A lot of y'all are up and ready for this day to get started so just be patient and Be ready to have some some feelings hurt some hearts broken And that's it. I mean be ready for this. It's gonna be excitement, too. I mean, but anyway Hope all the all morning has started off good. I know for my wife this morning. She she dropped her phone in the toilet she dropped the phone and That's how her morning started. So hopefully you guys morning starts a lot better Anyway in this video what we are going to talk about is a few different moves that the Ravens have made The the biggest one not the biggest one, but another notable one that they made this morning And that was exercising the 2019 option on the Brandon year the Brandon car contract I'd rather say the Brandon year contract that wouldn't be right. That's not even a player So they picked up the option The 2019 option on Brandon cars contract now Brandon car belief he signed like a four-year 20 was it was it a 25 million dollar deal? Or 20 million dollar deal whatever it was He is in the third year of his deal and it's he has an option. It's a player option every single year So if the Ravens ever wanted to let him go They would just not pick up his option, but for the past two years they have been picking it up They obviously there was no option the first year because he signed a four-year deal and that was the first year So they've been picking it up. So this will be his third year with the team and I love it I absolutely love it love the move. I think it was extremely smart I think it was a great move, especially for cornerback depth. What are my guys? I couldn't believe him I told him he said that if they cut Jimmy then he understands the move But he said if they don't keep Jimmy then he feels like it's just useless depth. I had to tell him I said man. I say you need to go eat breakfast because you're not yourself when you're hungry. You're not You're not because this is not a senseless move. This is not useless depth. This is Brandon Carr This is starting caliber cornerback and we know we know whether they keep Jimmy Smith or not We know Jimmy Smith's history He's always met when the last time his dude played a full season Well, I saw him he played a full season when we were 5 and 11. I think This last time it's do play the full season That's the last time This dude never plays four seasons ever ever he is always hurt and The past two seasons he's gotten suspended for four games, but he was hurting both of those two So the guy he's always he's not he's not reliable nice corner Nice corner, but not reliable And real quick what something that I wanted to run by y'all Those of you still watching the video and those of you who in the Baltimore to Maryland area what not? I am thinking about trying to get a sort of flag football game set up a flag football game set up up there in the Baltimore area Not in Baltimore, but in the area like in the surrounding city or something not too far Where everybody could come through during the summer where everybody could come through place of flag football with each other Chill I mean something simple and nothing crazy anything like that just something simple with a good vibe Good chill vibe everybody come through hang out So if that's something that y'all y'all want to do because I'm seriously thinking about it I'm seriously thinking about it. I did put it on Twitter So some of y'all who saw that who follow on Twitter got the heads up about that So that is something that I am thinking about doing so if that it would be something that you would like to partake in Please let me know whether it be in a comment section whether you send me a DM on Twitter Instagram Facebook snap Whatever if it is something that you will be down and doing or even if you have any way that you feel like you could Contribute a help out for setting it up Anything that you would like me to know any anything that you know it whatever Let me know because I am serious that about possibly setting that up that is something that I am really thinking about So yeah, cuz cuz this weekend I play some flag football myself and It's it's been a minute But I had I had a lot of fun I had a lot of fun and The speed ain't go nowhere. The size went up, but the speed ain't going away So anyway, oh man, it broke my heart while we were playing because I had a I did a little post route I had went blue right past the corner back to do who's covering me blue right past them and Cut in and in the corner back. He threw the perfect pass to me Perfect pass to me and I have my arms extended I was waiting to catch that touchdown and a lot of y'all thinking like man this story what the way that the story is going He probably dropped it. No, I didn't I was waiting. It was a perfect pass perfect pass But then one of my own teammates he ended up going for it and he was like He was way taller than me, but he dropped it. Oh man that that that broke my heart It broke my heart. I was like, oh, I was stomping out. I was hitting my legs I was acting like a diva. I was acting like a diva because that was mine. I wanted to touchdown, but anyway If y'all would like to participate in that flag football thing, y'all let me know But back to this Brandon card. This was a great move. It was an excellent movie It was a smart move by the Ravens. This is somebody who has been he has been great for us He I absolutely love Brandon Carl a lot of people trash Brandon Carl a lot of people calling Brandon Cart sash But he is far from it And he is one of the best moves that the Raven's made over the past couple of years in free agency He has been one of the best moves that the Ravens have made over the past couple of years in free agency And I need to say one more time He has been one of the best moves that the Ravens have made over the past couple of years in free agency because the Ravens have lacked cornerback depth for forever. It's been a problem of theirs for a long, long time. And it really got exposed when Ed Reed left. Cause Ed Reed, he covered a lot of our cornerback problems up, he covered a lot of our secondary issues up. But once he left, exposed, exposed, exposed. So this was a really, really good move. Another move that happened over the weekend, we didn't do a video about it, but was the second round tenders being issued for both Peanut, Patrick and Wasu, however you say his last name, and Michael Pierce. So with the tenders, when you give somebody a tender, that means that they can talk to other teams. They can talk to other teams if another team wants to sign them, what they would need to do, and this goes for restricted free agents. So if another team wants to sign them, that team would give, sign them to an offer sheet. And on that offer sheet, the team would have the contract that they have in place for that player. Now, the Ravens, they would have the opportunity to what they would need to do if they wanna retain that player, they would need to match the contract. They would need to match it. But if the Ravens decided, you know what, we're not gonna match that contract, then that player goes to whatever team signed them to that offer sheet, but the Ravens would receive a second round pick. So for Peanut, I don't see it happening for him. I don't see any other team signing him to an offer sheet, but watch out for Michael Pierce. Watch out for Michael Pierce. A lot of teams could use a very quality guy in the interior of the defensive line. He's somebody that can be very disruptive in run-stopping and in pass rush. It ain't like he gonna be getting 10 sacks a season, anything like that, but he is a disruptive player. He's a disruptive player. He's low to the ground, very big obviously. He's a defensive lineman. But he is somebody that I could definitely see some team giving up a second round pick for Michael Pierce. And with either one, if any team decided to sign either one, what they could do because the Ravens, yeah the Ravens have, they are getting ready to have some of the most capital that they've had in a long time, but it's still really not that much. It's still really not that much. So what another team could end up doing would be signing Michael Pierce or Peanut to a front-loaded deal to where the cap hits are really high in the beginning of the deal, the guaranteed money really high in the beginning of the deal. So that could almost put the Ravens, back the Ravens down into a corner to where it's like, oh man, we can afford it, but it's really gonna take away from a lot that we're trying to accomplish with this team. So, ah, we can't do it. We can't do it. So, just watch out for that for Michael Pierce, because I think he has the highest chance of that happening out of him and Peanut. Well, definitely he got the highest chance of it happening between him and Peanut. Not saying that Peanut's bad or not worth the second round, well, I don't think he's worth the second round. Oh no, man. Peanut, he disappeared a lot less than he usually does, because usually the past couple of years, Peanut, toward the end of the season, you're like, man, is this dude even on the field? But last year, he made sure he let us know, like, hey, I'm here, man. I'm here. I'm here. As a play caller, nah, yeah, nah. But as a supporting cast member, the set of linebackers that we had, or that we had with CJ Mosley, Kenny Young and Peanut, that we had, because the reason I say had is because this could be the day that we find out, like, hey, CJ Mosley's out of here. Or it could be the day that, hey, we find out CJ Mosley's here for good. Because if they don't come to a deal with him by 12 p.m., Eastern time, because that's when this legal tampering period begins. If they don't come to a deal with him by then, oh, you can count him goodbye. You can count him gone. That's it. That's it. Because, and like I've been saying, I expect him to become the highest paid inside linebacker in the NFL. I expect that. I've been saying that for weeks. And again, is it because he's the best linebacker in the league, no? It's just because of the timing. The timing. The timing. The time he's hitting free agency. His play has been pretty good. Hasn't been bad. I mean, we know his weaknesses, but the timing is everything. He's a good linebacker. Like I said, if Ravens re-signed him, I would understand. If they don't re-sign him, I would understand. I completely understand on both sides of the field. Both sides. So we gon' see what happens. We gon' see what happens. So, oh, couple, today's gonna be busy. So y'all, turn your notifications on. Turn your notifications on. Follow on Twitter. Follow on Twitter. Follow on Twitter. Instagram too, but turn notifications on and follow because I don't want y'all to miss nothing. And leave a like on the Facebook page too. Cause anybody that don't have a Twitter or Instagram or Snapchat, hey, that's what Facebook is there for too. We're on all of that stuff. The videos, send them notifications. Is anybody in the Ravens group chat? They know anytime any video goes up, boom. It's in there. Anybody on Facebook that's adding me on Facebook or like the page, they already know. Anytime I put a video up, boom, goes on Facebook. People who follow on Twitter, they know. Anytime I put a video up, boom, goes on Twitter. And of course, YouTube. But YouTube, sometimes YouTube be acting up and it won't send out the notifications. But either way, y'all always know to check back with this channel every couple hours.  I anticipate. So we'll see what happens. We'll see how it goes. Team Keep It Clean. I love y'all. Again, don't forget to let me know if you would be interested in that flag football thing in Maryland, not in Baltimore, in Maryland. So appreciate y'all. Love y'all. Team Keep It Clean. We out.


Live from San Francisco, extracting the signal from the noise. It's theCUBE, covering Oracle OpenWorld 2015. Brought to you by Oracle. Now your hosts, John Furrier and Dave Vellante. Okay, welcome back everyone. You are watching Oracle OpenWorld exclusive coverage from SiliconANGLE Media is theCUBE. theCUBE is SiliconANGLE Media's flagship program. We go out to the events and extract the signal from the noise. SiliconANGLE has SiliconANGLE.com publishing, SiliconANGLE.tv, theCUBE, that's our TV operation. And of course, wikibon.com, that's our research team. And of course, crowd chat, crowd pages and data science all under the covers. We are here for the wrap up for Oracle OpenWorld. This is day four. We've been here since Sunday at noon, breaking it down end to end. We've seen everything Dave, 47 segments, keynotes, pregame, postgame keynote coverage. It's been a great run, just really fantastic and surprising to me to see how far along Oracle has come. It's almost as if they've been hiding the ball for years and all of a sudden they open the kimono and here it is. Not hiding the ball in a negative way, but in plain sight, kind of like keeping their march down and then bang, they're in the cloud business with numbers. Well, let's go back to the Churchill Club. Think about how people misinterpreted Larry Ellison's statement at the time when Ed Xander started asking him about cloud and there's Larry finished his thought. Are we screwed because of cloud? No, cloud is microprocessors and database and operating systems and disk drives, et cetera, et cetera, et cetera, people started laughing. The inference was, oh, Oracle's poopooing cloud. In reality, at the time, I firmly believe this, Larry Ellison had a vision and that vision was to put hardware and software engineered together, put it into the cloud, make a homogeneous cloud and compete. And the thing to really underscore about Oracle OpenWorld is the consistency of message. And you're not seeing start, stop, start, stop. You do see a lot of pre-announcement. That's kind of what big companies do, but you're seeing a lot of consistency. Hardware and software engineered together, homogeneous experience on-prem and in the cloud and it just keeps getting bigger and bigger and, in my opinion, stronger and stronger. And you know that Larry Ellison, Churchill Club famous video that everyone in the industry has probably watched, had a little other nuance in it, I want to share with you. He made a comment about the disruption and the startups and then he's like, those knuckleheads on Sand Hill Road. Nitwits. Nitwits on Sand Hill Road referring to the venture capitalist, right? Really, ultimately, it was a total diss. And now if you look back at Larry's statements, because I like what you said, it's totally true. It's running data centers, the cloud is the cloud. They got a box, cloud in the box now. Okay, that's cool, but of all the winners in the cloud, which one is VC-backed? Zero. Well, what startup? I guess Amazon was VC-backed, but that was early days, not AWS. In terms of start, they were funded eventually by a VC, so it was Oracle, I'd be VC money. But I mean, like in that phase of the Churchill Club, what came out of that crop of, quote, cloud's gonna take over? No one disrupted anything, it's Microsoft, it's Google, it's Amazon and Oracle, right? And some other guys, it needs to be an IBM, but Dell, my point is, the startups never took over. You could argue Facebook is his own cloud, but he was right, Larry Ellis was right. The other thing that's interesting is that, go back five years at Oracle Open World, it was our first one in 2010, we were down on the show floor, and I commented to you, I'm like, Dave, it's like an eye of the hurricane here. It seems dead on the floor.  What's Oracle gonna do? Because they knew Fusion was under development. Larry was on stage almost with not enough bullets in his gun, right? Like deer in the headlights, he almost like fumbling through this pitch, and it's like, no, the air is coming. That next year from that Oracle Open World from 2010, Oracle Open World 2011, 12, 13, 14, now 15 have been really amazing transition. That next year we commented on in 2011 at Oracle World, the energy's back, that was the big story. Wow, energy's back, people got a spring to a step. Larry's going crazy in the Mark Benioff Boycott keynote. And then the next year, oh my God, they got a cloud store all, he's back in the cloud game. And then since then, just performance across the board. So Oracle, it's not like they woke up one day and said, we got to do the cloud. Well, so Larry looked good to me. I mean, he looks fit, he's funny, he's self-deprecating.  Whose is it, right? What's that? Yeah, that's really. Yeah, right, right. You know, he's funny like that. The only thing I would say, John, is a couple years ago when Larry didn't show up for the keynote because he was celebrating with the victory, the America's Cup, it was sort of this vacuum. He was like, oh wow, what's the world going to be like when Larry goes? So this, the succession plan is interesting. You know, a lot of rumors float around out there, but that's, you know, hopefully a long ways off because Larry seems really energized and the strategy is crystal clear. I've always said, it's like he names products. His company strategy is the same way he names products. The zero data loss recovery appliance, the Oracle appliance for cloud infrastructure service and platform service. You know what you're getting. The strategy is crystal clear. He's kind of got the HP kind of mentality going on. What would he call sushi? Cold dead fish. Cold dead fish is what it is. You got to be careful, but I get what he's doing. But Dave, I got to ask you a question because this is now the big story in this industry, the consolidation. Founder led companies are always doing well. Larry Ellison with huge admiration for him. I can't wait to have him on theCUBE. I think he'd do great in theCUBEs. That's one thing. Michael Dell now owns EMC. So he's got a lot of toys. Larry's got a bunch of toys from boats now to sun's blooming. So I got to bring this up. To me, the competitive advantage going forward will be the new big players, management team. I think one thing that's not being talked about is the strength of the management team of the companies competing with the big resources. Okay, or the big boats. Look at them, or look what Ellison's got. Donna Telly, Mike Workman, Sean Price. I mean, the list goes on and on. The people that we've been interviewing here have been iCalibur executives. We talked to the technologists. They know what they're talking about. They're not lightweights. Look at Dell, Michael Dell, founder led. He's in charge, Marius Haas. Bunch of slew of great managers over there, Dave. So they got some. They got the EMC, Jeremy Burton, Goulden. See those formidable management teams. I want to get your take. Do you see the same trend? And who stack ranked the management teams out there? Look at the teams out there that have the good management teams that will win. Well, I think Oracle's got a great management team. I think IBM has a very strong management team. I've always felt that EMC has a strong management team. My big question about the Dell EMC acquisition is can they keep the best people? Because you know Donna Telley's going to be calling all his friends and folks at HP are going to be calling up people from EMC trying to poach them and capitalize on uncertainty. He's going to be poaching on it. Yeah, I mean, I think I'm very impressed with what Microsoft's doing. I mean, look at Salesforce. I mean, Salesforce is really getting it done. I mean, they are growing fast. You're saying, yeah, you're making, okay, but the company's crushing it.  You're not optimistic about Salesforce's future. I mean, I think that I see them as a SaaS player, but I just don't see them extensively. A lot of hodgepodge, and I need to learn more, but you know, Mark Benioff, I see him on Twitter. He says he's gaining share. Well, he's growing. I just don't hear about Salesforce. I mean, I don't hear about them innovating. I don't hear. It's a $5 billion company with a $50 billion valuation. I mean, that's impressive. I know, of course you hear them. It's because of the growth. Of course you hear them, but I of course you hear Salesforce. But I don't hear people saying, man, Salesforce has got some kick-ass engineering. I don't hear that. I hear more of that in Oracle. Now, Oracle's got maybe more aggressive dogma on that, but we talk to the people over here, you know? Well, so let's, you know, I did a little research here before we came out. Let's look at the players, right? As we were talking earlier about, are we screwed in cloud because of cloud? So Oracle's a $40 billion company with a $160 billion market cap. Ford, they trade at four times revenue, which is pretty good. What's VMware trade at? VMware, pure software company, four times revenue, much, much smaller than Oracle. Cisco, three times. IBM, one and a half times. Salesforce, 10 times. EMC, two times. HP, one and a half, 50 cents on the dollar. So Oracle is right there. Microsoft, four times revenue multiple. So Oracle has a business model, John, that includes hardware, but yet it gets software-like valuations because of software marginal economics. To me, that's a huge advantage. The question is, what's Amazon web services worth? You know, what would their valuation be if they were a separate company? If they broke out, I mean what? Almost $10 billion in revenue. $500 million in profit last quarter? I would say there would be at least a $50 billion valuation on their way to 100. So that's kind of an interesting- This is what's interesting. We have heard some coming about Larry's strategy. The conventional wisdom right now is to break apart, go private and have components. Larry's actually doing the opposite of what Ernest is doing. 180. And I said, I said down, this is before Steve Jobs passed away. We were actually, he passed away actually at one of the Oracle openers I remember being, getting the news while breaking down. The year before, I said to you, and we talked about this in theCUBE, Larry Ellison wants to be the Steve Jobs of the enterprise. Okay, that was a quote that I had put on theCUBE that was 2011, the timeframe. If you look at Apple, they just did a $51 billion quarter with 11 billion net income. Profit, okay? Apple, one quarter, 51 billion in revenue, 11 billion in profit in one quarter. So your premise is Larry's trying to replicate that in the enterprise? He's absolutely doing it. He's actually creating inevitability in creating a barrier to defend his position by integrating, and that's clearly using technology and muscle, forget the sales motion muscle, and that people throw their rocks at them on. He's actually building differentiation by creating inevitability and nestedness between software and hardware. That is what Apple did. Mike Workman was waving his phone around out and saying, look at this, do you care what's in here? Right, so it brings, I agree with him. So it brings me back to cloud, because despite what Larry said at the Church Club, cloud is actually the big disruptor. So an Amazon is the big disruptor. They are, they to me, that cloud is the reason why Dell and EMC are happening. EMC, you know, Joe Tucci loves to talk about the waves. The waves got too gnarly. Couldn't ride them. Pat Gelsinger's quote, you're going to become Driftwood if you don't, you know, straight out of the wave. So the point I want to make is there's two ways to compete with Amazon, and I know I've kind of sounded like a broken record on this. You either have to have massive volume like Google and Microsoft, or you have to have differentiation up the stack. Clearly Oracle has chosen the latter. It's got differentiation up the stack. And so the question is to Dave Donnelly's point is if you don't have a public cloud strategy, you're in trouble. I think I would say it differently. If you don't have a public cloud strategy, you either have to be low-cost commodity supplier, or you have to have volume, massive volume. Here's how I compete with Amazon. If I was on Larry's right hand man saying, hey John, how would I compete with Amazon? Very clearly. Do not go frontal on them. Change the game and pull them on your strength turf. That's the enterprise. And that's what you hear. I'm going to solve business problems. I would commoditize. I would burn the village and just drop the nukes on Amazon by meet all their requirements straight up, which they're doing, right? We heard Praveen and these guys saying, well, these guys said, well, cloud is disruption only in two areas. Has nothing to do with the hardware. If you assume that there's a black box that's encapsulated away, it's consumption of the service, okay? And the developer platform and how it runs. Those are the only two things. Where the box is located, that's irrelevant. So strategy-wise, there's no question that Oracle has the cleanest strategy of any enterprise player. No question, in my opinion. Now, in terms of execution, I mean, you were at re-invent. You saw the innovation that's coming out of there. You saw the flywheel in action. I mean, Amazon is way ahead of the competition. Any competition in public cloud, including Oracle. On pure play public cloud, I would 100% agree with you. For Oracle customers, I would disagree with you. No, I'm not saying for Oracle. I'm just talking about pure play public cloud. No doubt, no doubt. So I'm just comparing the two. Now, so why would it always be, I'm reacting to the point of, take Amazon head on and burn the village. It's very difficult for Oracle can talk about pricing. Oracle just doesn't have the number of services that Amazon has in the public cloud. Having said that, it doesn't have to. What it has to do is deliver that homogeneous experience on-prem and off-prem. Let's use a sailing analogy. Oracle wants to win the race, right? They want to win the big pie. So Amazon wins just by being in the game. They got a boat in the race. So the fact that they're, you know, boat lengths behind Oracle relative to the acquisition of customers, doesn't matter. I mean, I don't think, I wouldn't care about Amazon. I'd be like, hey, you know what? Let them have some, a boat in the race as long as we win their deal. So Donald, Donald tell you, I think it was Dave said count them on one hand, the number of cloud players, right? Okay. It has to be Oracle. Who are they? Amazon, Google, Microsoft, Oracle. I'll put Oracle in there. Oracle is not going away. Oracle has to be in the top three. Who's number five? Larry will not be happy. IBM, VMware? So I put IBM ahead of VMware and cloud because they got applications. They got, I'll let the analysts slice and dice that, but on pure play. Well, that's what we're doing. We're being an analyst. Yeah. I mean, I think. Oracle's definitely in that. I mean, if I'm Larry Ellison. Would you agree that Oracle's in that five? Yes, absolutely. But I think they got to get more aggressive. I think if I'm Larry Ellison, I say to my leadership team on the technology side, which is Korean and also Mark Herd. Look, I want to be in the top two. Okay. And number one, why not be number one? The one thing that gets lost in all this discussion is all the SaaS guys. What about Salesforce? What about service now, you know? Workday, you know? Well, that's why I think the ISV communities. What SAP? I think that the opportunity for venture capital and startups is to have that software model build on the critical infrastructure that has Oracle and just use their platform as a bully pulpit to just suck the market up. And I think that is going to be monetization. It's going to be developer community. So I think there's going to be in the next decade an application explosion. Okay. And when I say that, I mean DevOps, the cloud native stuff we're talking about. Docker, real time, new apps, specialty apps. And I think service now teases that out for us at their last event. We saw guys writing these boutique apps, very narrow in scope running on service. No, because it's HR related. So kind of a new form of paths coming out of service now. So the new features are going to roll in via developer community. So I think that's a huge. I liked, but I do, I do like Oracle's messaging that look price wise, we're going to be competitive with Amazon and infrastructure as a service. Functionality, you want to run Python?  Well, we got to get wrapped up. We're getting the wrap here, Dave, and a great run. I think that my summary of the show is it's a new Oracle. They're putting on a new face to bring in developers in. They got a management team that's rocking and rolling and they got new toys, new engine. I call them the Tesla of cars now, of IT. If they can get this going, get this engine up and make sure this car doesn't crash. I think if they can pull this off, it's going to be a great run for them and a great, great event. Certainly great to be here in Howard Street here at Oracle Open World. This is the CUBE coverage. Go to siliconangle.com for all the publishing and all blog posts for all of our coverage on the videos, go to siliconangle.tv or youtube.com slash siliconangle and go to wikibond.com for all the research and just stay up to date on all the action of Oracle and all the analysts over there doing a great job. And of course, all the content from the crowd at Oracle Open World, a social network that we put together, as well as all the videos is at crowdpages.co slash o-o-w-15. This is the CUBE signing off from Howard Street. See you next time.


Welcome to JSA TV, the newsroom for tech and telecom professionals. I'm Jamie Skado-Kataya of JSA here at the Channel Partners Evolution Show at the Coors Communications Lounge. And joining me today, we're honored to have Ms. Jamie Leverton. She's the general manager for both Canada and APAC of Cochico Pier 1. Jamie, welcome to JSA TV. Thank you for having me. It's a pleasure to be here. Oh, it's an honor to have you. We've heard so many wonderful things. And for our viewers who might not already know, can you tell us a little bit about Cochico Pier 1? Absolutely. We are a global ICT company. So we have 16 data centers around the world. We have a full global backbone of MPLS network as well as our own fiber network in Toronto and Montreal. We have a cloud practice. We offer private cloud, public cloud, as well as professional services, managed services to our customers from 89 different countries. Wow. So you do it all and globally. That's right. That's amazing. And just this past September, you guys announced four new channel programs, which was very interesting. What are those key messages that you want to convey to our team, our community of listeners here today? Well, it's really a relaunch or a reboot of a channel program that we launched originally in May of 2017. And what we wanted to do was enhance the program, enhance the offerings to give more choice. Because what we found being such a global company and working with different channels and different partners from all of the regions in which we operate, they have different needs. And it's really important for us to offer programs that really tailor to what our channel partners want to see and need to see to get them excited and committed to the program. So we really just enhanced our offerings and made sure we had something for every type of channel partner. Yeah. And what I love about that is that I really hear that you're listening to your partners and customizing your packages accordingly. That's amazing. And very similar to this customer first innovation that is really part of your DNA at Kojiko Pier 1. So for businesses looking for IT and infrastructure solutions, can you tell us what can they expect from Kojiko Pier 1? Yeah. We are global, so we have a full footprint and a wide breadth of offerings, but we really deliver in a local manner. So our tagline is technology takes people to and we're really committed to that as a differentiator for us. Our team is incredibly strong and works with our customers to give them the solutions and the offerings that they need for their businesses. And we do exactly the same thing with our partners. Our partners are an extension of ourselves and really putting that human relationship at the forefront of everything we do is critically important and differentiates us. And talking about partners, what do you see as an ideal partner? There's no such thing as an ideal partner. That's a trick question, I think. Because there are ideal partners for specific situations. Sometimes we need more geographic coverage. We don't have our own dedicated resource in Asia Pacific as an example, so we really rely on the channel to help us cover that market. In the large area, there's a ton of growth there, so that's an important mode of coverage for us. In other areas, we're looking for partners that can offer services and solutions that complement our offerings. So there are strategic relationships that we look for. In some cases, we're looking for scale to get more reach. We recently are very pleased to have onboarded Avant as one of our new partners. We're new partners of theirs. We're partners together. And that gives us a new route to market that is really exciting, not just for my business in Canada, but for our business in the United States as well. So we've really approached that partnership as a North American partnership. And it brings something unique to the table because of the scope that they have combined with the scope that we have. So absolutely no such thing as an ideal partner. We really like to work with everyone where it makes sense in the different verticals, geographies, and solutions that we're taking to market. Amazing. And so one last question while I have you in the hot seat. Looking into your crystal ball, what do you see for Kojiko Pier 1 next year ahead? Will you be coming to Channel Partners in Vegas, for example? Yeah, actually our relationship with Avant started at Channel Partners in Las Vegas last year. So you will definitely see us there again. I think you'll see us more active in the space. We have a broad global focus on continuing to enhance and drive through the channel. So you'll definitely just keep seeing more of us. Oh well, that we look forward to. And thank you so much Jamie for being here and for your insight. And thank you viewers for tuning in to JSA TV. Happy networking.


Hi, what's up bros, my name's Pew.  I'm Corbin, that's with me as always is.  Yes. Cutie Pie, also known as Deborah. AKA Rick. You didn't have so many nicknames by the end of this video. I know. Today, we'll be reacting to a very requested video, one I've heard about for a long time. I've never watched it. I believe it's called Bye Cutie Pie. Obviously, we know who Cutie Pie is. He's the biggest YouTuber in the world. Or T-Series, which I'm sure a lot of you are fans of. Yeah. They battle it out, don't they? So I'm sure, I think that's what this is. I don't know if this guy is with T-Series specifically, but I know he made a diss track to Cutie Pie.  He looks like the love child of Chris Pratt and Cutie Pie. They're going to agree with you. I don't, but so we have no idea what this is about. But let's just get into it and find out what happens. Correct me if I'm wrong. He doesn't like disliking him somewhat. He's trying to beat each other. They have like nine subscribers. Right, of course. And they keep going back and forth with the 90 million and a few. Obviously, I don't know if a lot of the pub is just to get more subs and views. Yeah. Well, apparently you make a few, you get more views. Exactly. But apparently, what I'm getting from this video, from his vantage point, is there's a lot of people, including this guy, who don't like the fakery particularly. And we've seen, I've seen some comments on our channel from people who have immediately assumed we're just doing a lot of Indian stuff because we're trying to bank in on Indian. That's all we're looking for are the subscribers. And it pisses them off because they want the culture to be validated, not used. And then that's like the worst thing you could do to India is to just use them for something rather than actually appreciate and celebrate them. It's true. Yeah. And I think that's what he's pissed about. Yeah. Yeah. Yeah, I'm sure. They did say Pewdiepie was broke, and that's not true. Definitely not true. Maybe he meant broke as a euphemism like he's broke. He's not working it the way he should. Because he's not without money. That is for sure. And he's probably going to be fine for a long, long time economically. They'll both be fine. T-Series, Pewdiepie. They're probably friends in real life. Yeah, exactly. Probably so. Having fun back and forth. They go out and hang out. The way Conor McGregor and Floyd Mayweather were actually pretty getting along just fine. I actually, I'm not a, that was for a hip hop thing kind of cool. Yeah. I liked the flow of that. I liked his passion. The beat was definitely really good. Right? I don't know anything about this YouTuber though. Right. I'm obviously he's with T-Series though. I don't know if he is T-Series, but yeah, we don't know.  Yeah. I mean, look at the name of our channel though. Please let us know if you're a T-Series or T-Series. You're in the pack. You believe me, I've just started our longest thread ever. And we're going to see some nasty chatter going on between the two camps.


When are the application deadlines? And do you recommend applying early? Yeah, so my number one piece of advice to all students is to always start the application process as early as possible. At Catholic, we have two deadlines, one early action, which is in November, and one is regular decision, which is coming up in February on the 15th. So that's pretty standard for a lot of schools. They'll have an early deadline and a regular deadline, usually one in the fall, and then one in the winter or early spring for some schools. Especially as international students, you sometimes it takes a little longer for credentials to reach a school if you need to get an evaluation done or for the visa process as well. So I always recommend doing it even earlier than the deadlines. So if it's November 15th, I encourage international students to try and have everything done by October 15th, just to allow you time so you're not as stressed, more stressed than you need to be, to give you some time to take in all the information and make the right decisions ultimately. Thanks, Mike. That's great advice. So it's important to check the international page of the college or university website because each one might be different.


What's going on everyone Sam here with late in sports cards. We are doing at 21 22 But he needs select basketball hobby six box half case break number 25 PYT style me read off the names and teams and dress blazers Ben L Grizzlies pelicans bohia be Clippers Brian M. Cabs Christian s heat Daniel our bowls Edmund T Mab's a sukey M with the Wizards Jerry H. Nets James C. Rockets John P. Nicks Jonathan Q. Celtics Josh B Sixers Josh L Thunder Joshua W. Nuggets Joshua J Hornets Kaho s Lakers Kim J with the Timberwolves Matinee N Bucks Paul s jazz Richard P. Pacers Rob C. Magic Scott F. Warriors Sean S. Sons Seth L. Kings Stephen W. Raptors Timothy M. Spurs. Thank you Timothy Tracey C with the Hawks and you to see pistons. Let's do it guys. Good luck everybody Yeah, six to go on origins guys. That's breaking soon Still got some basketball to get through tonight blue Jalen Brown to 249 Moses Moody rookie top Richard Got Cassius Stanley to 299 that's going to Richard with the Pacers Let's get you a Duarte to go with that now Seth Curry red to 199 and Jared Butler From your level for the jazz Harmalo Anthony Lakers tri-collar not numbered haven't heard Kade concourse rookie. There's Julius Randall tri-collar Sandra Got throwback Gordon Hayward going to the jazz on the throwback threads not numbered Nice one there. Congrats jazz Darius Garland silver JC Jalen Green rookie concourse Silver Isaiah Jackson rookie Miles McBride premier level Paul George Chris Duarte premier level tri-collar and key on scope Deontay Murray for the Spurs Luzman Garuda Steph Curry we've got nice 91 out of 99 go to the Raptors Vince Carter on the inflight signatures. Congrats Raptors. That's sick Stephen W. That's sick. There we go Scopes Andro Jason Tatum nice Silver James Hart are white to 149 James Harding I don't think we ended up nagging it. That was the only thing David We can if you want I'd we just have to go find it They were on sharp Jimmy Butler silver and Steph Curry court side nice one there nice silver premier level Jalen Green And Tim Hardaway court side They'll do for box one Usually we only mad cards that are what 200 and over. Yeah, 200 and over is what we usually mag That's our threshold. I'm green 19 out of 75 for the Timmerwolves Duarte premier level Yeah, no, it's sleeved and top-loaded. Oh a hundred percent sleeved and top-loaded. Yeah, anything That's numbered any silvers or anything all gets sleeved and top-loaded. Yeah, you're good to go David for sure Absolutely, there's Mitch Cupjack going to the Wizards silver to 299 Yeah, of course David. No problem. It's not Malcolm Mitchell Robinson red to 175 Yeah, absolutely David. Absolutely Yeah, anything that gets numbered no matter how high the numbering it is it always gets sleeved and top-loaded hundred percent I'm trying man. Scotty Barnes concourse. Try color Devin Booker. I want to rip off against so bad That was such a blast Franz rookie. There's a Jalen Johnson try color for the Hawks Al Horford silver tomorrow and Cade Cunningham. Oh, you're you've got plenty of time Stephen. This is We still have this the next Select select H2 and then one-in-one. So you got plenty of time There is train man for the Thunder on the silver jersey Yeah, Chris Paul Jalen Brown. Hey, when you open as much stuff as we do Malcolm, it's just it's bound to happen at some point, you know law of averages Scope Kyle Lowry Franz premier level. There's Duncan Robinson Use of Nirkage. There's Jay Shaw Tate to 299 and Moses Brown. There is Karim Abdul-Jabbar to 249 going to the Bucks Congrats Milwaukee Who has Milwaukee that's sick did walkie. Of course, I can't find them That is Matinee and Rats on that one kiss for your future Fred Bendley silver Jalen Suggs Mo Bamba Suggs concourse CP3 Kuzma and KD courtside. All right, I'll do it for box two No, what happened? Oh Yeah, I said he was like tough a trade or something, right? He's got transfer this summer. I think anyway or whenever the transfer period is Bradley Beal Cade career level rookie. A lot of Cade rookies coming out so far That's good. And a lime green coming up here Smoothie. Luca Garza 81 out of 99 for the Pistons on the lime green autumn. Grats Detroit Future Quentin Grimes Silver Chris d'Orze Josh Giddy courtside rookie. Nice one there thunder Mobley Concourse rookie Silver Nicola Yolkich premier level Cam Reddish courtside Ham Thomas got a Steph Curry That's gonna be game use Jersey. Nice one there going to the Warriors not numbered. Bless you. Bless you. Thank you Blue Seth Curry the 299 for the Sixers Curry brothers back there And use of Nurkich Blazers Yeah, there you are Cougar Josh Giddy Yes, they are purple Ricky Rubia 71 out of 99 for the cabs Usman Garuba that is boy on McDonovich Jazz on Yoko Hunglum Luca Donchich nice one there on the premier level or not the premier of the concourse rookie not rookie concourse Tri-color. There we go Fred Van Duit. Why that took so long Scotty Barnes concourse rookie Mellow silver Kai Jones Moses Moody Christian Wood 38 out of 99 going to the Rockets Jalen Green on the purple Jersey rats on that Houston each town James C Tray Murphy silver premier level Jared Butler Yanis on the premier level Tri-color nice one there bucks and Kevin Herder It's gonna be Jeremiah Robinson Earl the 249 going to the Thunder nice one there Thunder And Sondra Yeah, I know same I had no idea either Nicola Yoko on the blue die cut eight out of 249 Nuggets The words I there's a jerk culvert to 249 X-Factor Jersey Otto Grizzlies Nice Cade scope from your level Pistons Isaiah Libbers Steph Curry concourse Tri-color Probably James Book Knight going to the Hornets PG that is gonna be throwback threads SGA Shay Gilgis Alexander are going to the Clippers nice one there not numbered that's clips holiday Damien Lillard some neaks Neaks with the profile pick change Come in go rookie Summer miles bridges Tray man, that's Isaiah livers tri-color from your level Let's go Frans rookie. There's a miles bridges blue to 299 Hornets Anthony Davis Got a cam Thomas to 199 at rookie Jersey Otto Congrats Nets Nice one there Nets one of the nicest rookie autos in the game right now and Fuego quiet First ball white JT Thor rookie to 149 Hornets and Jalen Suggs from real-level rookie magic Silver Alphan Shengun and Seth Curry on the court side silver Brandon Ingram And court side joshua primo All right, that'll do it for box number four. We're on to box five. Good luck again everybody Frans concourse rookie Kevin Arrant nice one there on the scope for the Nets And miles McBride Murray Number to 99 that's gonna be six out of 99 Jaden springer rookie Jersey Otto That's going to Philly congrats josh B with the Sixers on the purple jaden springer rookie Jersey Otto. There's a silver phenomenon jammer it Anthony Davis no court side It's funny to see him in the cabs uni Silver Seth Curry jaw court side nice one there for the Grizz Got a nice 49 out of 49 Kevin Arrant On the bronze Jersey game you's going to the Nets congrats Nets Nice one there lime green Zion 12 out of 75 nice Zion for the pelicans Nola and Keon Johnson Jay Chantate red color match Uh 92 out of 199 go into the Rockets Jalen Suggs from real-level rookie Kevin Arrant Tri-color Isaiah Livers Chris Dwarf say rookie Nicola Busovic Jason Tatum one second guys He's moved on over. All right couple packs to go in box five silver Kevin Love Paul George premier level for the clips Suggs Uh scotty barns On the rookie jersey nice one there for the Raptors congrats again Toronto Toronto doing uh sneaky well here loop canard Bradley Bills two to go See what we got There's an Andrew Wiggins Uh 63 out of 249 And Trayman Oh, yeah, both my parents were yeah comingo rookie.  Yeah Really? Yeah I could try I could I could see what I can do Donovan Mitchell Franz Wagner Three guards in that pack. So probably have a bunch of extras in another one She's not not family but Jared Allen, I probably would honestly. I just I don't think I could recreate it No, I mean if she's got a new recipe Yeah, we'll recreate it. True. I guess that's true.  It's just there on sharp I would love to have a little bit of Good at meatballs. Yeah Make one yeah I love that rails. It's good. It's good. Yeah Isaiah livers based on what you were saying pistons the neo-gallonari Uh precious chua blue Soo 249 Oh, yeah Jalen green So the follow there are sub sweet haze sweet silver ant-man Speak back second Got trishon Thompson For the kings There you go. Sacramento game use jersey orange isaac stewart uh 59 out of 65 and jaylen johnson Mowgli rookie Jimmy butler try color kevin herd Key on johnson try color clippers The book Uh, I did not actually Ham Thomas we got santi aldema That is not our uh, yeah, not numbered rookie jersey going to the grids Silver run. I heard they were great though. I'm just so pissed. I missed out Yeah We're down open and future uzman garuba And kade premier level not a deal for the break guys do a quick recap here. Let's see what we got That's santi aldema for the grizzlies trishon Thompson kings Uh, scotty barn's raptors kevin durant, um nets That's going to be shea gill just alexander clippers jaylen green, uh, rockets step curry warriors Uh tray man thunder gordon hayward for the jazz jaden springer sixers cam thomas Nets jerry culver grizzlies lucas garza pistons kareem abdule jabbar bucks Mitch cupjack for the wizards Vince carter raptors and kasha stanley for the pacers That'll do it for the break right there guys and next up another half case of this


Hello, my name is Sarah. I'm currently a UX researcher at GitLab, and I've been conducting usability testing in one form or another for about five years now. And two common assumptions that I've heard in that time is that, one, usability testing is expensive. And two, that you need to be a researcher in order to understand and speak to your users. I'm here to tell you today that neither of those assumptions are true. It teaches you how you can do your own usability testing, and you can do it on a shoestring budget as well. So what is usability testing? So for those of you who don't know, it's where a user completes a series of tasks whilst being observed, and the observer takes note of what that person says and does. It's an effective way of understanding which parts of your interface work. So why should you conduct it? As your open source project grows in popularity, you're going to be faced with a lot of opinions and assumptions about what is right for users. And when you make changes to your interface, you might be met with some negativity or opposition. Usability testing provides you with evidence as to why or why not you should be making changes to your interface. And it also assures you that if you do need to make the changes, that they are the right changes for the majority of your users. Your time is precious. Don't spend it building features that nobody wants. If you can conduct usability testing early and frequently throughout the development process, you can understand whether users have a desire for your feature. If it's something they will use, is it something they will like? And if it is, usability testing can tell you the point at which users can use your feature with these. So you might have held back from releasing that feature. And you might be thinking, I'm going to work on it for another couple of weeks. But actually, if you can release that feature because users like it and users can use it, then it's great because the more users who start using that feature, the more feedback you're going to get. And I think we can all agree that the early that you spot problems in the development process, these are the artifacts. And finally, users are not going to spend time figuring out how to use your interface.  So what are the advantages of conducting this type of research remotely? Well, I can speak to users all around the world, and that offers me greater diversity. And it's also more cost effective. It means I don't have to fly around the world to meet them. And users are also in their natural environment. So they're using the hardware and software that they use on a day-to-day basis. And sometimes that can make users feel more at ease. So in order to find the right kind of users to speak to, you need to create a screener. And a screener is essentially a short questionnaire that you give to users for them to test their eligibility to take part in your study. So your study overview should contain details about the study. So when is it taking place? How long is it likely to take? Any technical requirements that you need users to abide by. And ideally, you need to offer users an incentive. Now, all the tools that I'm going to mention today in my presentation are completely free. We all have free versions, and I'm using those free versions. This is the only part of my presentation where I'm going to insist that you spent a tiny bit of money. And it doesn't have to be loads of money. I typically use Amazon gift cards. But even like a token gesture such as a sticker can encourage more people to take part in your study. You need to collect availability. I typically do this using a multiple choice question. The first is whether I can record the screen and the conversation that I have with a user. And the second is whether I can share that recording publicly. Now, I ask users whether I can record them, because when I normally conduct a usability testing session, I'm normally the only researcher. I'm not the only researcher. Which means I'm also the main observer and the main note taker. And it's very easy to slip and sometimes become absorbed in your notes, and you might miss something. So being able to record the user, you can go back and you can review anything that you feel you might have missed. Secondly, my colleagues can also watch those videos as well. So they can witness first hand the problems that users are facing. And I ask whether I can share the videos that I'm going to share. And I ask whether I can share the videos publicly, because at GitLab we work out in the open. And we have an open issue tracker. And this means that anybody can go on to this issue tracker any time and see what GitLab is working on and understand why we're making changes to our product. So that includes all our contributors as well. You need to collect contact information. Typically, that's just an email address for me. Just a way to feature out for the user. And finally, filtering questions. These are a way to screen out your users. So how do you write filtering questions? Well, first of all, you need to think about the kind of people that you want to speak to. So if you're testing something like installation or onboarding, you'd want to speak to new users. Whereas if you're testing an existing feature, you might want to speak to users who are currently using the feature or are potentially going to use the feature. So the other thing is that you don't want users to try and cheat your screener, especially if you're offering an incentive. So, for example, if I put in my brief overview that I worked at GitLab or even just put my name on there and someone googled me, they could work out that I worked for GitLab. They might presume then that I want to speak to people who contribute to open source projects. So they might actually cheat the screener and just simply put, yeah, I've contributed to an open source project in the last month. And that introduces a risk. A risk speaking to a user who isn't representative of my wider audience. But if I'm a bit smarter with how I work with that question and by offering up more kind of answer options, it becomes less obvious to the user what the qualifying answer is. And therefore, that reduces the risk of people cheating the screener and me speaking to the wrong kind of person. So once you wrote your screener, get it into Google Forms and share it via the appropriate means. At GitLab to speed up the recruitment process, we actually created a research panel. And the research panel consists of 2,000 users who have opted in to receive research studies from GitLab. And what we typically do, we email the screener out to them and we tend to get a good response very quickly. So if you're thinking about kind of conducting regular usability testing, then I would recommend a research panel. You only need to test with 5 users. There's lots of research and evidence as to why you need to do this. It reveals 85% of usability problems. And you can find out a bit more via this link. And finally, you just need to confirm your user's participation. Reach out to them by email, confirm the details, remind them what exactly they're doing. There's nothing wrong with scheduling all 5 users on the same day. But take it from me, it can be really exhausting. So make sure you leave yourself a comfort break between each user. Give yourself time to refresh and prepare yourself for the next user. So whilst you're waiting for your screener to be completed, you can think about writing a script. And this is where script consists of. So you need to begin your script with an introduction. And the introduction, the aim of that is to build rapport with users. So when users typically start doing some usability testing, they can be very nervous. So you need to make them feel at ease. So introduce yourself, tell them what they're doing today. And reassure them that you're testing a feature, not them. There's nothing wrong that they can say or do. And as they move through the task, you'd like them to try and think out loud, say what they're looking at, what they're doing, and what they're thinking. And assure them that at the end of the day, you're trying to improve the usability of a feature. So you really need to hear their honest feedback. Then move on to your warm-up questions. Never jump straight into your product questions. You want to get users used to talking to you. And the idea with these is to, when they move on to the task later in the study, you've already kind of built up a conversation with them. They'll feel a lot more at ease. So they'll be more honest with their initial reactions. Also finding out a little bit more about who they are as a person can sometimes give you a bit more context about their initial reactions as well, and explain why they respond in a certain way. So tasks. Now, these are where we need to get the users to do something. So we need to give them an action to perform. So let's think about, first, the features of user goals that we want to test. So let's imagine just for a second that we work at Uber and we're testing the feature with users about contacting a driver about a lost item. Now, if you've correctly screened your users, you might already know that they've taken a taxi with Uber within the last week. So you can pull that into your scenario. It's relatable and the users will get it. They'll understand it. Notice how we're avoided using words found in Uber's interface. This is because I want to understand how users would naturally look for that information. I wanted to find out what kind of words they would think about and where they would go. The next is research prompts. Now, I'm going to be honest, not every researcher writes these down, but I do. And the reason that I do that is because when you're talking to users, it's very easy when you're making questions up on the spot to accidentally lead them. So I try and think in advance what I might like to ask them if they've become quite quiet.  It's your natural reaction just to kind of go inwards and start clicking round. But you want them to speak their thoughts out loud. Another reason why I do this is because if two users get stuck on the same task, I want to ensure consistency between the users. I want to be asking them the same sort of questions. And finally, they've wrapped up questions. By this point in your testing, it's probably your users are going to have a very strong opinion about what they've just seen. So speak to them and let them open up to you. Also give them the opportunity to ask you any questions because the likelihood is you've probably not been able to answer their questions during the study. I also like to leave a couple of minutes just to thank users for their time and to confirm their email address if I'm sending them an Amazon gift card. So the big day has arrived. These are some tips that I've picked up along the way, so I hope they can help you out. Make sure you minimise distractions. So you want to get rid of the 50 tabs that you have open, chuck your phone in another room, turn off your desktop notifications. You don't want any of that. Hide anything you don't want to share on your computer. So during the study, you might want to point out something to the user, something that they've not come across. So rather than having this awkward exchange of movie co-icers over there up a bit, no, you just scroll past what you actually want to do is share your screen. So make sure you hide anything that you don't want users to see. So like maybe your desktop icons or your bookmarks. Do a test run. I typically use Zoom to run my usability testing sessions. I test my mic, my headphones, check that the session's being recorded. I prefer to write out my notes because it's quieter than typing and I find that users are less off-put by this. And it also means that if I do have to share my screen at any point during the testing, then I don't have to hide my notes as well. And if you are speaking to all five users on the same day, they should be doing the majority of the talking, but it's still very thirsty work, so make sure you have a drink of water. When you speak with users, double check permissions. So these are the ones I mentioned earlier about the permissions to record them and to share that recording. I only hit the record button at the point that the user agrees. It's very easy to become defensive when someone's criticising your work. Don't let your body language or facial expressions give that away. Don't let a user know whether you disapprove or approve of their comments. Try not to lead users. So if a user asks you a question and you're not sure how to respond, ask them another question. That's probably the best piece of advice I've ever been given. In that way, you don't lead users. A good question is, but what do you think about that? Stay mostly quiet. Your user should be doing the majority of the talking. It's very easy when there's an awkward silence to want to fill that awkward silence. That's the human's natural reaction to do that. That's also your user's natural reaction, so hold back and it'll prompt them to speak into that gap. Watch the time. Make sure you're mindful of a user's time and keep smiling. It makes users feel at ease. At this point, you're going to be glad that you asked users whether you could share and record the study. You're going to edit those videos. I ensure that I blur out or dip the audio of anything that gives that user a way of who they are as a person. The reason that I do this is that I'm about to publicly share those videos. I don't want a user to feel like they're being judged when they are being publicly discussed. I upload the videos to a location where they can be watched, which is typically Google Drive. Then I create a meta issue within GitLab. Within that meta issue, I link to all the videos and I also store all the key insights that I've witnessed during the study. These are anything good or bad that the user has done. If they haven't experienced a problem and I thought of an idea of how that problem might be resolved, then I'll also stick that in there as well. I then ask my colleagues to go and do the same. I give them a deadline to do this by. Once I've got everyone's comments back so that deadline has passed, I consolidate everyone's comments and I simply do this by only keeping the comments that two or more of my colleagues have heard. I then go through that list for a second time. This time I'm looking for problems that two or more users have experienced. If only one user has experienced that problem, then they'll be removed from the list. This is because that user could be an edge case and we want to design for the majority of our users in mind. Everyone's different. This has three advantages. The first is that my colleagues and I have a shared understanding about what the problems are that users are facing. We have an idea of how we're going to tackle them. We also have an issue that we can refer to at any point in time to understand why we made the changes that we did. And thirdly, and this is probably the best thing about being a researcher, you can see how far you've come, you can see the progress that you've made. So when you first started testing a feature it might have been plagued with usability issues, but you've tested and reiterated and gone through that cycle time and time again. And in two, three months' time you might have a feature that's working perfectly with users and it's just a great feeling knowing that you've improved the user experience. So thank you very much for listening to me today. These are the tools that I've used. I'll be happy to take any questions. So which countries do I test with users? All around the world. If they can speak English then they get tested with. So this is a question about whether I see any differences between the different cultures that I test with. Not in terms of stumbling upon tasks. Sometimes what I find is language used within the interface is the main one. And at GitHub I suppose if anyone who's a GitHub user here will know that there's subtle differences between the language you use in GitHub compared to GitHub as well. So sometimes I witness that. So for example, we call them nerd requests in GitHub. We then GitHub they call pull requests. The situations I've faced they assume they know we know the problem like that sort of thing. Yeah, so that's about the question was about how I motivate my colleagues to be involved with kind of UX research. So I'm going to be very honest with you. The last couple of jobs that I've had I've been the only UX researcher and I've typically been the first UX researcher at that company. So it's been very hard slog sometimes to encourage people to get involved. And I think the best thing is as I've said is like with the analysis is make sure that your team get involved. One of my team members is actually sat here in the audience and he will tell you that he will watch those videos and he will witness first hand and it gives him a better insight into designing and coming up with solutions for those problems. So definitely try and bring them along. The reason why I let my colleagues watch videos in their own time and give them kind of a week to do that is GitLab is fully remote. So for time differences and things like that they can't, my colleagues can't always like be a part of that study because it might be in the middle of the night for them. So therefore being given the opportunity to watch them afterwards they still have a chance to be involved. So the question is how long should a usability testing session last before the user starts getting bored. I think you need to experiment with this like most people say between 30 to 60 minutes. I actually find that it's about 45 minutes. I test with typically very technical people, so developers, system administrators and I'll be honest they kind of get bored like you say. You can tell that they're getting weary towards the end of the session so it's typically around 40-45 minutes my usability testing sessions. So how many features I test in a 45 minute session. Typically the lowest number of features I would test would be about 3 or 4 the highest about 5 or 6. With different categories of users, so after your usability studies if you have power users and regular users how you decide which gets the priority to be implemented at the end. So because you have a single user interface maybe and then how you decide not to remove a whole feature so how not to make it too complicated for regular users. Okay, so this is how do you implement changes from different types of user groups. Okay, so I think it goes back to the thing of you need to know who's using the feature, who's your typical audience. First and foremost at GetLab that does tend to be developers however we are moving to this our motto is everyone can contribute so we want to make it easy for non-technical people as well. So we'll typically test with technical people first. We'll implement that into the tool and then we might try with some non-technical people and we'll typically find that the thing that they kind of need the most is more guidance. So for us and like a project that we're working on at the moment is onboarding so we don't have many visual prompts and the great thing about like kind of doing that user journey is the fact that more technical users could turn off those prompts so it's not plaguing the interface for them but at the same time we're still helping non-technical users on their journey. Yeah it's something that we're actually currently working on at the moment so watch this space. On mobile Do you test on mobile? Do you have tools for that? We don't typically test on mobile at the moment. We're concentrating mainly on desktop however we kind of do check our changes to make sure that they're okay on a mobile but first and foremost we're designing for desktop. So this is whether we test existing features or whether we do prototype new features. We do prototype new features we typically use InVision to prototype and then it's normally based on the requirements of what a user needs so for example if we find out during testing that a user needs a feature that we haven't got then we will move to a prototype first and make sure it works before we even attempt to build it within the greater interface with it. I can imagine that with remote testing video conferencing and I don't know I typically find that some of the frequently issues with this with the microphone and with the video. I mean you test them but the other side might have a problem. How do you deal with that and pay your comments on that? So this is how I deal with the problems that the user faces. Well within Zoom it has a great feature called like a meeting room feature that users can actually come on prior to the call with me and check that everything is working okay so that sometimes helps and sometimes you do have to just kind of leave yourself a couple of minutes at the beginning of the call just to make sure users are okay like I say stress technical requirements if they need a particular browser or they need to be on a particular OS make sure you're stressing that right from the screener through to scheduling the interview with them.


Okay so I wanted to talk to you guys you know I said I was gonna do my Dubai vlog the second one but it was a pretty kind of difficult week at work just kind of seeing everything that's been going on with the virus and how it's affecting like my job and the people around me. So this video is gonna be about the Omicron virus and just kind of how it has affected me as a trauma PA in my kind of work life I guess you could say. Alright so let's get into it right now.  The Donna welcome back to my channel. So it's not really like a solemn or sad video so I don't want it to seem like that at all but again like I said it was kind of difficult at work because we are just so strapped for bodies and so I just kind of wanted to touch on that because I know a lot of people are still kind of on the fence about this virus and you know wearing masks and not wearing masks and getting vaccinated and not getting vaccinated and you know I just want to put it out there I'm not telling you to like get vaccinated or wear a mask or you know telling you not to wear a mask or not to get vaccinated like it's nothing like that obviously you're your own person you can make your own decisions but this is just kind of what I have seen as a worker in the healthcare field and then just as an individual and you know I'm just gonna kind of give you like my insight that I've noticed when treating like my patients that come in with COVID or come in not knowing that they had COVID and getting like a diagnosed with COVID. Okay so this past week I worked and it was pretty interesting to say the least we everything was like skeleton crew and we are in like this crisis standard of care is like what we're calling it right and so our hospital I wouldn't say it's not as inundated with COVID as it was back in 2020 but we do have like high rise in COVID cases than we've seen in the past year like in 2021 right and so there's lots of patients that come in and I'm in the trauma department being that I'm attached to the emergency department but we are in our own little sector so yes you may come in as a traumatic event so motor vehicle accident or a stabbing a gunshot wound a traumatic fall you know being struck I guess you could say if you were like on a bicycle or if you were pedestrian walking like that's when you would come in and you would see me along with my acute care surgery aspect where you know maybe you come in and you haven't had a bowel movement for like seven days and you're like super constipated and maybe you have like a small bowel obstruction or an Ilias or like a perforated bowel something like that right so you're seeing me at like your dire moments right and so when you come in wondering if you had COVID or thinking about COVID is not really on your mind but to be in the hospital every patient that comes into our hospital is tested for COVID if you are going to be admitted or if you're gonna have surgery so with that being said I've seen like like it's not even an it's not even a question of if a person has COVID it's more so a question of who doesn't have COVID right because I promise you almost every single person that I saw as a trauma or a general surgery consult had COVID and it was like it was eerie to kind of experience and to see honestly because that wasn't something that I had been experiencing like for over a year really and truly right like when I when you come down to it like really really in 2020 that's when I was like okay like alright yeah I have to go in this room in this patient scope positive or you know like I'm so nervous or whatever I guess you may say because we knew so little about it that maybe this person might have COVID but now it's like without a shadow of a doubt everyone that we've seen has had COVID but the crazy thing or I guess the good thing you could say is that the majority of them are really asymptomatic so I've had a couple patients that came in as traumas and yeah they would have a cough more almost like a a croopy type like that kind of like raspy like COPD smoker e type of you know like croop cough like that deep that deep cough they would have and and maybe they may have had like some body aches or something like that in the past but typically most people have been asymptomatic which is really really good I guess you could say good and bad right because they can be asymptomatic and they're riding around the streets so walking down the streets going to people's houses going to their friends and family's houses and kind of infecting them as well and what we've noticed is that yes this virus is very very very highly communicable more so likened to what we would say like in terms of like what you might see with like the flu right like everybody is kind of popping up with with it you know you may have like three to five days of symptoms and then you start to get over it and it's fine right like just like any other reps upper respiratory tract infection so like that's kind of like how we've we've been seeing it but the the problem comes or the stress or the difficulty that I've been having on my job is that if somebody tests positive for COVID and we go into COVID protocol for them like they're out for a minimum of five days now the APPs like the PAs and like the nurse practitioners that work with us we we haven't really been hit that hard but we were already strapped for for people right and now with some of our colleagues in our attendings like even the docs are starting are getting sick with COVID or getting infected with COVID I should say because not really getting sick but they go into protocol and and they're out for you know a week and with with that it's like now who's picking up the slack so it's been very very stressful our nurses are stressed like they're seeing you know more than they're used to in terms of their load of patience because their colleagues are out or have quit or you know or yeah like they're doing like travel jobs or something like that and so like they are they're minimal in terms of the nursing staff minimal in terms of like your higher ups that you know minimal in terms of like the APPs and the physicians but then it's maximum in terms of people that are coming to the hospital because they feel like they have COVID or some other ailment so we are really really strapped so with that being said I guess I'm saying all of this say like y'all I'm stressed right like it's been it's been quite the ride these past couple weeks last week you know like my last shift more than mostly literally I had a patient that I was doing my job and the nurse's job and the text job because you know there was there was no one there to help there was no one else and if I didn't do it like my nurse couldn't do it because she was taking care of you know five other patients and we have to make sure like this patient was safe and so ultimately I just want to kind of implore you guys to please do your part right do your part in terms of keeping yourself safe and keeping those around you safe and those that you may not even know keeping them safe as well by just doing every single thing that you can do to make sure that we kind of limit the spread of this virus now what that may look like for you maybe something different than what it looks like for me for me it looks like you know washing my hands constantly using hand sanitizer wearing my N95 mask when I'm out in public and obviously being vaccinated as I'm in the healthcare field for you it may look different but you know if it's like going into lockdown mode and you're not going out and you're not allowing people in great but whatever that may look like I just ask that you guys please keep yourself safe in this new year and and do what you can to keep others safe because it's tough out there it's rough in those streets okay like it's it's rough and so I want to make sure that everyone is safe and healthy alright alright okay that's it thank you guys so much for watching if you haven't already done so go ahead and like this video go ahead right now hit that like button great and go ahead and subscribe follow me on Instagram adan pa and on Instagram I get that's the University thank you guys so much for watching I will talk to you guys next time


Personal and public safety is really top of mind right now, especially in big cities and especially for women and those in the Asian community. So here are 15 easy tips to help yourself feel safer in the big city. I understand that we are not these people, however, we just wanted to take everything that we learned from doing our own research, consulting with a professional, and just living in the city ourselves and we wanted to boil down that advice and make it relatable for you. So make sure you like, share this video with somebody who needs to see it. As much as everybody likes the metaverse right now, we're talking about real life. Number one, treat the city like an exotic rainforest with awe and wonder at all of its splendor but also caution and weariness at all of the unknown risks. If you think about it, big cities are just like the Amazon rainforest because there's an above ground level, at ground and below ground. Let's just say that a regular city is like a regular forest. Yeah, you might watch out for some logs, rocks, maybe see a deer, watch out for a bear. A big city is going to be more like Pandora from Avatar where the sights are even cooler but the dangers are even more real.  Subway stations are actually just vertical city blocks because instead of going horizontally, they actually just go up and down. In the subway stations essentially become a public space because even though you're supposed to pay to get in, so many people do not. Some people have a tendency to only turn on their alert scanners when they're in certain neighborhoods in the city but really, everywhere is a neighborhood, including the subway. Dude, look at this beautiful, exotic plant. They don't have this in my hometown. Oh! It's poisonous! Number two, awareness and preparedness is the number one phrase that you should keep in your mind. Here are the technical terms for the three types of awareness. Situational, who's in the area, what are they doing and why am I here? Environmental, what's the energy in the room? Vibe check, temp check, are people angry or are they friendly and festive? And spatial, who's right next to me, where are the exits and is anybody going to hear me if I yell? Preparedness just means that you took a minute in your mind to run through the possible bad case scenarios. That's not saying that you want the worst thing to happen but it just means that you acknowledge that there is a probability that it could happen. And here's a chart that experts have come up with to rate your awareness one through six and they say in general public spaces, level two is pretty good. All right, think about level two. My heart beat is regular but I'm a little bit more alert than I would be if I was at home with my cat. Number three, you want to have the ability to scan people like Robocop, Iron Man or Baymax. Now, I'm sure that I wish we could all calculate everybody's motives and intentions and endorphins immediately like we were some super advanced robot.  Now, some people turn off their scanner when they're in public and they're only saving it for their career, maybe on a hinge date for their friends. In 2022, I get it. A lot of people do not self-identify as warriors. They think that that's from a bygone era of primal human history. But remember, Baymax was super cute and fluffy but he still had to switch on battle mode whether to help himself or other people. I think a lot of times people think about the dichotomy of you're either a sheep or a wolf, but you could be a sheepdog. Live to confront the wolf. They are the sheepdog. You can feel bad for somebody. Hope that they get the help they deserve while still understanding the volatility of the situation to you. Point number four, look up from your phone and use your soft eyes. No, not these soft eyes. I'm talking about the Native American hunting term. That means that even though you're staring and focused at one tree, you can actually see the rest of the forest. It's really similar to court vision and basketball.  It is best to not even use your phone at all while walking on the street or waiting in the subway. But I think it's a little unrealistic to tell people to never use their phone, so the next best thing is to have soft eyes while you use it. Maybe raise it up a little bit higher instead of low. Higher, you have more soft eyes on things. One thing that I suggest is getting a ring on the back of your phone so that you have control over it with one hand, leaving the other hand free. Yeah, I'm chill. I'm not obviously looking at anything, but I see everything. Number five, stand with your back against a wall, column, pillar, or rail. When your back is against the wall, you actually have an advantageous field of view. In the case where there are no pillars, try to stand in the middle, because remember this military term, watch your six. I think slingback packs are particularly useful for urban commutes because you can just switch into the front really quick. Point number six, if you don't want to make eye contact with someone, but you want to pay attention to them, stare at the middle of their body. A lot of us have been in this situation where we see someone who's doing something questionable and we want to scan them, but I don't want to look in their eyes. Truth is, making long eye contact with someone can build a connection or escalate things to a point that you actually don't want. Nowadays, you can get indoor sunglasses that are made for light sensitivity, but they'll still cover up your eyes so nobody knows what you're looking at. Seven, be comfortable in the herd.  They're trying to live a happy life, go from A to B, and they don't necessarily have bad intentions. I have older people in my family that really have a lot of privacy concerns, so anytime they're in the crowd of people using their phone, they think somebody's gonna steal their password or their identity, but I would caution them to not let that little fear create a bigger situation because if you don't feel comfortable around people, maybe you take the last train car with only a few people in it and the risk exposure right there is much higher than that of the privacy concerns. But nowadays, there are privacy screen protectors and there are certain bags that have locks on them to prevent pickpocketing. Overall, guys, there are just little hacks to solve those smaller concerns. Worry about the larger concerns. I used to always try to find a subway car with the least amount of people because I'm kind of anti-social and I like to play my games, but I think I need to re-seize that. Point number eight, our headphones can be a distraction or a deterrent. There's just pros and cons and two different ways to use them. So usually wearing noise-canceling headphones or in-ear earbuds are actually not good for safety because you can't hear what's going on around you, you can't hear if someone's trying to warn you and you can't hear if someone's like coming after you. On the flip side, headphones can also deter people from talking to you because it makes you look busy and you're just like locked in your own world. Everybody's gonna use them differently, but my recommendation is you either get the open-ear headphones or you only put it in one ear or you turn off noise cancellation. And through my research, I found that most people feel like the wired ones are a little bit more obvious. Hey, buddy, I need to talk to you. Buddy. Number nine, legal self-defense weapons like these are nice to have, practice with, keep on you, even if you likely will never have to use them. By the way, guys, if you use legal defense tools, you should practice with them prior to make sure you know how to use them properly. When I'm wearing really expensive sneakers, I'm so mindful of where I need to walk because I'm cautious of the elements. I have a female friend who always keeps pepper spray in her pocket and constantly touches it just a reminder to be safe. Dude, sometimes you gotta prepare for war for there to be peace. Who markets a ralias?  There's a reason why people who look like The Rock don't get bothered on the subway. Usually it's because they've been scanned. While not everybody is in full control about how our power levels are scanned, there are some things that we can do, which I found in our research. Even me growing up as a skinny Asian kid with no facial hair, I can tell you, a lot of people said some crazy stuff to me thinking that I was a very easy target.  Listen, I hate that it's this way and nobody likes that it's this way, but when you hear stories about Asians getting robbed for their Rolexes, unfortunately, I'm not surprised. Number 11, there are times where you have to eat the cost of being safe.  For example, if it's getting late at night and the trains are running a lot slower, you might just want to pay the $40 because the risk exposure levels are too high. If you don't want to get caught in those situations, you might just have to organize it with your friends ahead of time. Dude, I'm headed home on the train, bro. Dude, it's 3 a.m., you're tipsy, just call a car. Yeah, but it's getting cost too much money. But you didn't even buy any drinks tonight. Oh yeah, I guess that's just the cost of going out. Point number 12, do your own due diligence on the type of transportation that you take because I guarantee you there is a lot of information out there. Whether you take the bus, subway taxi, or you ride a bike or a scooter, trust me, there are smart people who have analyzed the safety of it all. For example, specifically on the subway, if you want a little bit more security, you can always ride in the conductor's car. Also, there's eight to 11 cars of each train and I would avoid sitting in the very, very last one. And there's also a specific app for each type of transportation in each major city that probably has more up-to-date info than Apple or Google. For example, I do take the train sometimes, but I mostly scooter around the city. So for that, I looked up a lot of scooter safety tips. Personally, I do not think it's corny to share safety tips with your friends. Dude, I just had a realization that the internet is so much more than just Memos, Pinos, Weaboos, and DJing Investments on Weibo. It actually just also translates to IRL. Number 13, there are cheap gadgets that can help you along your safety journey. There's a ton of different things for different use cases, but I personally think that the most underrated gadget is the battery case. That is the one that I always make sure my parents have. I think for older people, the battery case and the wired headphones are essential because these are very simple gadgets that solve a lot of big problems. Another thing is these smart touch gloves that allow you to use your smartphone while staying warm. These are just gadgets that are inexpensive to help make your life a little bit more convenient and give you more brain power to focus on other things. It also makes you look like you know what you're doing. Dude, I'm all covered, plus I know my mom's gonna be able to contact me back because she's got battery. Point number 14, if you catch yourself walking the streets late at night by yourself, which is not fully recommended, you can still use the city to your advantage. You can FaceTime a friend to keep you awake and attentive and also so they know where you're at. And sometimes talking loud will just deter people away from you. Just don't have any mental barriers for your safety. Remember, you can break societal norms for your safety. And if you need to run into the nearest store or bodega just because you feel like someone's kind of following you, then that's okay too. There's a difference between being a caring and caring about yourself. Just get away first, be safe, and then feel embarrassed later. And finally, number 15, talk to your friends and your family about safety and getting prepared. I get it, in a lot of families, especially Asian families, people do not like to talk about negative outcomes. But there are ways to talk about how to navigate something because you're going to do it like live in the city. A lot of Asian parents would probably just tell you to move out of the city.  I think that every type of person responds to different messaging and different types of language. Some people might like tactical gear and tactical terms. Other people might just wanna make it fun like a game. There are even instances where you just have to replace their item with the item you want them to use and not even explain it. Some people think that talking about it increases fear, but if you do preparation the right way it actually will decrease fear. The concept of awareness and preparedness is actually taken from the natural disaster world such as an earthquake. But like we said earlier, the concrete jungle nature of big cities is very much like the Amazon rainforest. It might feel like a lot at first, but over time it'll just feel like second nature. Thank you everybody for watching the 15 easy safety tips for living in the big city. I understand that it can go a lot more deeper in detail than that, but I think this was a good start. If you guys noticed, everything was focused on awareness and preparedness and there wasn't a lot of self-defense tips like using your legs to create the space. I think that there are other channels that we will link below that are much better for that. The point of this list was to increase your awareness and preparedness so that you can actually avoid those situations. And in the comments down below, let us know if you have any other safety tips of your own that we might have missed. And I just remind you, please keep it constructive and instructive. Remember guys, it is not about being paranoid and in fear, but being prepared and aware. All right everybody. And until next time, we out. Peace.