um so yeah we are gonna be finishing off mooshu today so let's do that this could be a long section um but we'll see who knows most of these fights are kind of difficult so we may die a lot we'll see um you just spent three minutes watching an intro you did yeah not fun we'll start with all star by smash mouth no thank you no thank you maybe you should ask Finn to do that because I'm pretty sure he would do that but not me um okay first fight here we go yeah I had to craft the stream gosh darn it yep I had to craft that stream boys don't worry it was just being crafted um yeah I am working on changing it up a bit so don't worry it's not always gonna be like that but for now it is um hmm okay let's move you up there we're gonna move monkey king like right up you can go for one of those we're gonna go through your bath just because we can why not why not go for a treasure bath um get that extra gold I feel like it's been so long since I've done anything on the privateer because it's been over a week now so yeah if I'm bad it's my fault blame me blame me if I'm bad but later we're gonna be doing some uh what's it called musketeer stuff and things we'll be doing a whole bunch of companion training quests so that'll be probably like three hours of content right there so that will be fun um I'm OP thanks I try I try my hardest I I try to be OP every day but sometimes it just doesn't work quite right you know it's just not the best monkey king is being good monkey King's OP that's for sure look at him go he's such a beast I don't think we can go for a bomb bombage which is not the best but we can do that sure thing Bonnie and can do that you can do that and El Toro can do that and look it's probably good I don't actually know if we have to defeat one of them over the others because I don't actually read the objectives but that's fine we can always try again later we'll see we'll see amazing look at that crit off the bat oh and another one okay good job good job El Toro you have been redeemed for now please don't be bad for the rest of the episode that'd be great that'd be great if you could just be good if you're not good it I'm gonna sue you El Toro oh the block oh okay amazing oh another block good job monkey King's OP yo fantabulous Bladestorm he has Bladestorm even better okay block yep monkey King's good he's actually really really good I got a few things so we might start using is the egg shed that we have a wing I think it might be a wing for privateers or is it egg one of those two we're gonna be using them I think it's actually egg for a bit here we're gonna put that on monkey King just in case just in case we're gonna defeat this big boy a bit get this big boy down quite a lot yeah that should be good but let's protect and attack but most importantly crit all the time because Bonnie ends great that's how the same goes you know it's just how it goes okay El Toro good job can you do more nope of course not okay monkey King good job good job monkey King you're great you're the best really good really really good yo good job nice work oh well look at that amazing crit on Bonnie and yep of course that makes sense Millie Millie's joined yay Millie hi Millie enjoy enjoy fighting these dudes because you can and you're good let's just focus on this dude here for a bit and then we'll go on to these guys because these guys are easier than big bossy boy big bossy boys good you're so tired seemed helpless you need sleepers you need sleepages that's how I sent out you need sleepages I can't send a sleep to you but um you know I can send a good luck sleep wish yeah because that makes sense oh of course you were okay that's cute that's really cute vengeance strike hot the dodge and the relentless oh yes please oh yes please block thank you um you got up at 9 a.m. but the but the gag is what you went to bed at 4 oof yeah I mean yeah five hours sleep is never really good not gonna like why did that break like what oh someone's a tree when it breaks uh-huh that makes a lot of sense how many more do we have of this we've got one turn so we might as well you know boost it up again we're gonna go that we're gonna go that we're gonna do that hopefully that guy's dead hopefully boss boys dead that would be great there is some more agility I mean accuracy and dodge which is always good really really good oh double oh yes Bonnie and go you good okay are you dead and so close to being dead like what 900 health yet left can El Toro kill El Toro can kill good job um how's my morning been well I got up at like 8 30 and had breakfast and then I started streaming so you know you know it's only just started really it's only just started um okay that was good okay monkey king go go monkey king go yes good job it's got like no health okay okay no health that's cute oh and there's another one there's another one don't worry haha if you thought there was enough there's one more um that's fine these guys aren't too difficult um we can take this one you can take this one done fantastic easy peasy I would say no relentless what no relentless no way that's rude that's very rude okay let's oh cheap shot nice can we get a really often to get a real rinse that time that's good that's always so good so so so so so good we're past yes please um epic it cool nice nice well there's one left which is good block he's dead soon that's always good that's always good easy peasy lemon squeezy yep always always easy peasy easy peasy these guys are actually really bad the ones that get summoned from the bushes they're really bad really really bad really really really bad um let's do a a team here because we can why not and um destroy this dude real quick destroy this dude bro real fast yo there we go nice wee healy boy just heal in the morning is a way wow okay monkey king thought you were better than that just saying can you block again oh good good good good oh yes wow you didn't block that really rude super rude millie oh millie killed gg there's the first one done i think there's what like three four more to go we'll find out i think there's five i think there's five that one's kind of a boring fight where did that where's the where's the pile of gold oh there it is over here all the way over here because that makes sense oh 2000 gold amazing okay fire fire the one that i really remember is the middle one that's the only one i really remember remember monkey king more like monkey god that is so true that is so very true super duper duper true um okay let's hop on into the fire the fire temple thingy mobob how many more do we have i think we've got one two there's three more yeah after this one so this five this five i remember you have a question for sure you can ask a question um you can definitely ask a question okay enjoy the flame interesting um to feed all enemies let's just go for that i suppose sounds fun uh bonnie enkin had all of them so might as well uh you've got vengeance strikes we'll go up to you and done okay everyone's getting hit twice which is great um really really great that one was a bit weird that okay they're a bit tall these dragons are a bit tall they be a bit tall dodge okay wow you know how was has those random items placed in worlds that you can steal does pirate have those two i think so um i'm pretty sure they do i haven't actually really i know they have random companion training points that are around the place um i'm not sure about housing items i would assume so but i can't say that i've ever seen one so you know yeah that's a google answer i would say there that's an answer that should be googled um because i don't really have a no i don't really have a no at that vengeance can you dodge again oh yeah you can you're good riposte oh yes please thank you oh yes dragon is dead yes that's good dragon nearly did these guys are so easy yeah i don't really know unfortunately it'll be cool if they did but i can't remember off the top of my head um for sure let's just let's just hit whoever's close you know might as well except the um the big fire guardian dude bro because he's kind of big and should be dead hopefully sometime soon please mega nice work good job monkey god monkey king so good amazing first strike block thank you so much oh yes oh yes good job oh oh oh oh yes can you do again another relent nope of course not of course not why would you relentless a lot because that doesn't make sense block thank you so much thank you so much oh yes great good job nice work yay altura actually being good for once what is this what is this block okay no that's perfectly fine don't block you know whatever whatever block please why are they going all off the altura as well like what what the what can you dodge again that'll be oh thank you so much relentless a relentless okay here's your relentless spam nice work well this guy's nearly all dead which is great um we can probably drop some more bombs do we have some more i think we do actually we can't um we do we're just gonna do it on them um on them dude bros they're uh actually bonnie and can shoot pew pew him you can go for him actually you can go for him um that should be good hopefully that does well i really love some of the camera angles here they're just so good just really really good honestly oh yes oh yes go bonnie go bonnie i believe in you okay that was a bit rude well gg there's fire guardian boy gone he gone riposte yes good job and then well there's that one gone just one left easy peasy this one that was super easy the middle one is honestly the hardest i die in that one so much and the earth one those are the two that i really remember um you love looking at a wall great game thank you exactly exactly gotta love looking at them walls all the time constantly it's top quality content there top quality content really really is the dodge amazing epic hit wow okay double tap burst fire please thank you so much another one oh yes and another one oh oh yeah hello good job can we get a relent from you no we can't we get a super hit though super hit for the win pew amazing el toro the god why he hasn't done that in so long i don't know he's just being bad i suppose okay there's the angry fire guardian boy earth guardian this one always annoys me as well this one never does well with me never ever never ever good okay three more this one is third to last um that's not what i wanted to do i wanted to enter now good job i can do that what does the member benefit still oh it's probably because um oh it's probably because um it's the birthday and all of the member benefits are on right now um that's fun didn't know that one didn't realize that one that's pretty cool okay we could like be bad here we could really be bad hi magic welcome how are you going he was going um i always forget which one some of the things um so we're just gonna do that because why not um and we're gonna pew pew some of these because they're annoying me um might as well um because these things are annoying i always forget which one summon things because i'm pretty sure something summons during this fight because they always do so we're just gonna destroy a whole bunch of these things open up the battleboard a bit because then also um bonnie an can see a lot more which is good no they're not bad we you also can get a um free ashes of the armada pack as well i can't remember the code off by heart but um you can yeah mega snake pack is also pretty good as well so yeah wow okay that's cute i mean just as well i'm not going to be hitting much so okay okay then good job game good job i think that's why i hate this fight so much just because of him oh that's right there's more that's spawn that's what it is there's more like thingy mabob dude bro things that's born all the time so that's fun let's just do that because might as well i was gonna do that we're gonna pew pew this boy a bit might as well um yeah code six and sailors that's right the secret code is alligator one two three redeem today for free pack i wish imagine that that'd be funny oh hello block monkey king please block mega that's fine i accept that i accept that too really accept that too so it's fine he's nearly half health which is good already just by monkey king being a god so that's fun that's really good of monkey king being a god for once good job yes good crit there good crit good crit that's some good crit right there okay relentless thank you so much vengeance strike okay i'm getting pummeled here like what is this i mean i like i didn't actually hit anybody it's kind of funny um kind of funny but whatever um okay okay block thank you so much monkey king's actually doing a lot of good jobs a lot of good jobs today a lot of good workage um let's do this this is going to be nice and spicy um we'll do that um we'll do that and you can do that done fantabulous epic hit boom amazing well gg nice work bonnie and i knew i could trust you and knew i could count on you bonnie so good bonnie is honestly one of the best not gonna lie so good so good attack damn it he blocked wow bad out or a bad um haywire dragoon congrats amazing i didn't get anything from that pack i got absolutely nothing i was upset i was really upset you opened it at the start of the stream and they got nothing it was ridiculous so ridiculous um okay uh we got another bomb we do let's drop some more bombages on these boys um let's just do that let's not move too much we'll just you know go with what they want i suppose phew okay epic hit nice monkey king's actually doing good like monkey king's come in so clutch and in musho it's great it's honestly just so good i regret not using monkey king on my other characters because he's actually kind of good kind of good not not the best but kind of good him and altura make a pretty good team cheap shot yeah that's right that's right don't mess with me block thank you so much monkey king why are you so good all of a sudden i like it i like it pranked haven't even logged in yet off i mean i wouldn't be surprised you would get it because you're lucky i wouldn't because i'm not lucky but i'm you know you're lucky so i would i would think you would get it whoopsies that was the wrong button to click i accidentally clicked obvious not not done whoopsie daisy whoops whoopsie daisy phew okay there's some agility and dodge don't mess up yes thank you bonnie i knew i could count on you again oh and and the crit okay good job oh and the other crit oh good job oh and the other crit wow okay okay bonnie okay i see you with all those crits what a what's the what okay bonnie with the crits jeez hello there that's nice nice to meet you bonnie didn't know you could crit that much hello um there we go all of that nicely gold next metal oof i remember this guy i don't like this guy don't like this guy at all don't like this guy this one's annoying really really annoying turn turn turn turn turn turn turn turn turn turn hello look at how weird it looks on the outside it's like snowy but it's actually metal it's like just kidding it's actually metal not snow all housing items thanks pirate yep i got that as well i think they made the drop chances really low just for today because they're like naf and you can't um okay so i remember this so what you have to do for this one which is really kind of fun but also not really fun is you have to open up these so um let's um just cut that because no one in their right mind uses will um we're gonna just hit him because we can might as well we're gonna do that um you can move over here um alto can somehow move right over there so i mean might as well i don't know how you can do that but i'm sure um sure thing alto or if you want to do that i mean you can do that next actually let's just do agility alto or just jump in over everywhere nice work okay so that drops you have to do that like a whole bunch of times to drop the things um so what we're going to do is we're probably just going to kill the guys around the side and then save the big boy for last i suppose probably the best idea um unless he does a lot of stuff okay blocking damage that's cute that's cutie that's cute i suppose can you block thank you so much oh my gosh hello hello good job monkey king you're great you're doing a good work a good works right here um we can go for a crit i suppose you can do that you can do that you can go for that i suppose is a good idea there are some traps these are actually traps which is not the best um but it's fine alto is just gonna jump over them all so that's good that's always good block nice good job phew half health already nice fantastic so good first strike yeah that's right riposte nice attack yeah hello good job here we go amazing really good from alto right there okay that was not good though that was block is good though block is good oh let me get it hello nice work nice work good job good job friend good job burst fire okay i see you i see you i've watched into the massive burst fire chain good job good job these guys are actually really annoying these many unique people really really annoying don't like them at all um let's do that let's do that um you can do this i suppose um there are a whole bunch of traps here but i mean whatever whatever okay dodge nice block oof good job bonnie you're great okay slightly unfortunate but whatever whatever amazing attack again here we go good job good job riposte nice work super hit gg easy easy wins easy wins here easy wins show me that easy win life uh what we're gonna do is we're gonna move up here bonnie can also move up you can do that alto or can like come down here like so um because alto is apparently really good for this fight and can just go everywhere which is great really really good um yeah drop that drop that drop them drop it drop it drop it like it's hot block nice here we go this is actually going pretty well going really well in fact this is probably the best run of this i've ever done um i struggled so much on my musketeer in this one fight it was ridiculous really ridiculous um well super hello maybe it's because alto is actually being good for once i use him a lot but half the time he just sucks he doesn't do like anything good like he never relentlessly never blocks and he never crits but now at the moment he's just doing so well and i really appreciate that from alto he's just like putting in the good work he's putting in the good work you know just putting it in there um we're just gonna move back there a bit uh monkey king can go and access that because this guy's dead unless he blocks that would be unfortunate but we'll see that would be really unfortunate but i doubt it um okay good job fantastic nice work well gg there we go just the boss left i'm really hoping he doesn't spawn anymore because that would be such a thing that they would do it would be honestly um you can pass you can do that um you can move right there done fantabulous okay let's start getting this guy down the guardian himself i'm pretty sure this is how it works and then all of the things drop yep that is good job good work we did it so good amazing oh and more for spawn that's why this fight goes badly because more spawn i forgot about that that's why this fight sucks i remember now i remember now oof that's not good for bonnie really not good he's just letting out his inner fury he's been unleashed from his cabinet his trap now he's letting out his inner fury it's not good okay yeah this is why this fight sucks i forgot and we have to kill them all right or is it just the middle guardian it is all yep um that's fun uh let's just do this a whole bunch and you can do these you can do um you can do this dude bro you can do that okay attack yep do that attack can we dodge that would be great that would be great if we could dodge or something really really would be good um attack okay yeah this is why this fight sucks i always forget how why this fight sucks i just remember it does um it seems easy on the outside but it actually isn't actually is not easy at least he's hitting me which is fine i mean i am the one that can heal but um you know it's fine it's whatever it's whatever i can come back from that i suppose i can you know take a bit of a beating okay we're elusive which means extra dodge which is great i think it also means extra movement as well is that correct yeah it is we can let go around the whole board now which is great um we are though however we're gonna go for a heal um you can go like that you can just hit him corner him and hit him a bit okay fantabulous fantabulous there we go no more elusive unfortunately but you know we'll get back there soon needed to heal we can't be dying out here we can't be out here dying we need to get some more accuracy and dodge i think because this is not going well this is not good um everyone's dying which is not good we need to heal desperately need to heal um especially since altura was nearly dead uh i really don't want to do this again because this fight is annoying really really annoying okay that was a good mega hit there good mega hit um okay we'll do this we'll heal next probably not the best idea um we can actually heal now you can take out him done okay see how this goes hopefully this can save altura hopefully hopefully this can save altura hopefully fingers crossed it may not be able to um but we'll see we'll see if this can save altura okay attack nice work once this guy's done we can focus on some other people which is good crit thank you so much i appreciate i appreciate that crit nice work altura nice work good job good job bro good job good job phew fantabulous okay first strike yep okay cheap shot yeah just run away please just run away thank you so much okay you dodge nice work i'm surprised he didn't do anything big boy okay that's not good that's not good that's really not good dodge though that's always good okay good job millie you can do it i believe in you millie nearly did but that's fine millie i believe in you um let's go for a team heal you can start coming up this way done get that fat team healing make sure everyone's healed up because that would be good because that's always good uh and then dodge nice okay i'm surprised nobody's doing anything really really surprised um because they usually do stuff they usually do stuff uh let's i mean team heal again might as well because we can um you can do that i think he has like his first strike so hopefully we can get some of that off with like monkey king and he can dodge and stuff that'd be good we'll see who knows maybe who knows maybe we will find out in just a sec nope apparently not apparently we cannot dodge at all nope no dodge okay dodge please that would be great thanks block why why you do this well rip monkey king that's not good that's really not good it's really really not good in fact that's terrible blade storm yeah of course you would onto my pet that's fine and okay good job oof that's really not good rip monkey king he died for us he died too young too young he died this fight is honestly the worst and i remember now why this is the worst fight i think i say that every single time i'm in this fight because it's terrible it is so terrible it's disgusting well at least melee crit which is good um there's our crit chance now gone um we are gonna do this we're just gonna do this this could go terribly but um we'll see this could go really really poorly um but who knows maybe it will go goodly he's got a lot of armor which is not good really really not good really huge amounts of armor can you block thank you so much yes middle guardians out that's so good the others are not too difficult the others we can deal with because they're bad but middle guardian himself he's good he's really really good really really really good millie's dying which is not good millie's nearly millie is dead now rip millie rip millie rip millie poor millie she was so young um let's do that sure why not we'll do that done whoo okay this should be good this is actually the first time i think i've ever done this in the first try because usually usually this goes terribly badly really really badly um okay he's so close to being dead dodge okay yep hit me all the time b.i.b gotta do chores real quick okie dokie okie dokie artichoke um are we out of things already wow i'm surprised that doesn't usually happen that doesn't usually happen um okay well here's a here's some accuracy enjoy that accuracy it's all i can provide you but that's fine okay double tap nice phew so at least you have a higher chance of actually hitting you may not dodge anymore but at least you can hit them if you could reliant less el toro that'd be great thanks okay cheap shot nice oof the block good job nice work aha amazing okay he's nearly dead which is good nearly dead which is good goodly goodly um let's just actually you know what we're gonna do this on me because i'm because i'm selfish like that a mega heal fantastic i'm selfish i'm really selfish when it comes to to like heals and stuff i'm super selfish if it's nearly the end of the fight they always go to me because you know well gg phew that was actually the first time i think i've done that first try which is really really good really really really good um we're also getting a lot of stuff apparently um lots of gold which is great fantastic three hours for monkey king to be undidded um let's head over to the life fountain really quick and then we'll go to the water guardian who is also a bit of a pain not gonna lie i think that's the last one though the water guardian i think that's the last guy i'm pretty sure that's the last guy um where are we going where is this over here okay good i do know where i'm going i do know where i'm going do know where where the things are where all the things are hi thank you for the health i appreciate really appreciates that um who are we using we are using lu ro now we'll see how good he is we'll see how good he is i think he would be pretty good actually this may not be the last one one two three four five actually no this is the last one what's this then i always forget what that is i can't remember there might be a couple more i don't know i don't know i never really know never really can remember what happens here but water guardian hi hi tyler welcome back welcome back tyler okay let's do the water guardian see if he's bad because i don't think he is he can be a bit difficult but he's not bad it's a tritum that's cool um one two three use all of these guys make sense um defeat all okay you'll think that this would be super effective because they're all water but probably not um okay bonny and can't do anything which is not cool why is that there i don't even understand why that's there like seriously what what i'm confused return fire double tap burst fire okay not the best not the best it's got burst fire so i suppose that's good but otherwise not the best not the best at all um i mean he's level 50 so it's better than nothing really better than nothing so might as well use him doesn't have an overwatch if he had an overwatch that would be so good um bonny has overwatched those so just let bonny do all of the work here because bonny's a god a literal god like look at that fantastic okay that's not the best um we can however go for some more bombs i think uh we can do that um bonny can probably pew pew all of those three you can go like that and that done fantastic okay okay that did quite well that did quite well not gonna lie not the worst in any regard not the worst pew vengeance strike can you block please altura that'd be great okay that's good not too bad not the best but not the worst either so it's whatever it's whatever really um okay don't hit bonny please she cannot defend herself she cannot defend herself yeah hit altura that's a much better choice much better choice because he can actually repost just saying just saying altura can actually be good can actually be very very good look at that amazing altura is so good show good he has to like keep us well while everyone else is not here like monkey king he can't be here so it's so sad so sad sad reacts only sad reacts only this guy that blue only that's like low health should definitely be dead here because that was super as well so should hopefully uh no okay next time maybe wow dodge unlucky what is this okay that's rude that's a bit rude that was not called for at all but that blocks good mega hurt yes please go go go fantastic okay good work good work there um can we i don't think we can go for anything let's just hit him because why not um just go on him real fast all on him can we dodge yes we can yes we can dodge good job now you burst fire okay whatever epic hit good job altura leading the way here leading the way okay repost nice gg okay that's good that was really good didn't know he would crit and repost as well so just never know mega hit good job fantastic didn't block that but whatever or dodge dodge i think is the right word dodge yeah no we do block it i don't know if i dodge or block who knows one of the other it does the same thing basically um let us hit wait how many more do we have one turn so let's redo that refresh that um you can hit him we'll just go on the benefit of the doubt that bonnie and altura will kill knowing that now i've said that they won't but who knows whatever whatever whatever they can not kill that's fine okay maybe they will maybe they will yep they will good job super nice good job altura you're good you're good at the game good job good job good job i live in our tin live in our tin burst fire nice wow he blocked oh that's not good okay we need to heal um we need to heal bonnie in because she's quite low she's getting quite low um which is not good um let's do that and we'll do that sure thing why not i mean that doesn't really matter yeah we should be good this should be pretty good this fight isn't too difficult at all so that's always good super hello good job good job double tap nice burst fire as well please that'd be great thank you mega hit okay another double tap good job good job bonnie good job i live in our tin work there so close she nearly did like half herself and like one round amazing amazing okay let's collect all of this stuff amazing let's go back to katsu katsu the golden ladder oh the golden ladder oh my gosh so scary jk it's not very scary um there's the golden ladder uh and then up the top of the mountain such a weird place to be but um that's the place where we have to go top of the mountain i think this is basically the last bit because i don't think we have to do much more other than go back to avery so that was good okay well there we go that's end of mooshu that was the end of mooshu only that was actually shorter than i thought it would be i thought that would take a lot longer but it didn't next time we head into malibu which is so good so so so so good we also need to get more gear as well so i might do that in between episodes we're also going to collect these because i love collecting this sort of stuff because they're just so cool um and getting just gold apparently um it's our bag full now our bag's still got space yeah just a bit of gold all the time okay that's cute that's cute let's head over to avery talk to that boy talk to him boy and then when it loads we'll hop on the musketeer and do some fun stuff there uh load please that'd be great thank you so much don't know why that took forever to load but sure thing yay level 51 amazing good job so next time we will be starting marley bone we'll probably be doing all of the port regal introduction sort of bit so we'll be doing all of that next time um but for those of you who are watching on youtube thank you for watching and subscribe if you subscribe press the little bell so you know exactly when i post another video and remember craft outside the box


What's up guys and welcome back and today we are coming to you live from the Jumu Kenyata Airport international arrivals and we are here to receive a MCA tricky We are here to scale up the trip from the airport to the airport. We are coming to Kanyakia, can you tell us how it was? Thank you so much to Santeni Sana. Thank you so much to Santeni Sana. We are here to get a fit. We are here to thank you because it's almost 15 days since we left Kanyakia. We are here to thank you. We are here to thank you because we are here for 2 weeks. We are here to thank you for joining us from the church. What was your journey? It was a journey to Kondawulaya. It was my first experience going to the UK. So I had 2 missions there. Number 1 was my tricky comedy circuit tour and it was in collaboration with the charity trust that is based there in the UK. So those were my 2 main missions. Can you tell me first of all about this tricky circuit tour? Because in Kondawulaya, there is a lot of people in Nairobi who have turned out to be tricky. So tricky comedy circuit, of course I had my special comedy day that's early this year. Then, of course, when we finished the show, when we finished 2 and 2, at least it makes sense. Also, it was a good idea to learn one or two things. I had the whole plan, the whole year after the first show at Nairobi Cinema. So the first audience or people to get my first show of the tour was to be the UK, which has just ended. So from the UK, I'm rolling again to another country and another one and another one. How soon maybe? I think Qatar will be the next soonest. Okay, talking of Qatar, of course these are different geographical areas. Can you tell us how much time you have spent on this tour? So maybe people won't... Ya ya, of course. You don't even know how they live there. You don't know what they do, how busy they are. You have to live that gap. It's just like any business. You just pray God that everything goes well. So let me take this opportunity to thank my UK family. Oh my goodness. Sijiai enda inji nikali ya nikiru diken ya kama UK. Nikali ya tul tuma chozi. UK has been amazing from day one. Infact, when I flew there, I had a show that same night. Nearly landed at 3 pm and I showed it at 6 pm. And that first show was amazing. It was a dinner. So people came through, it was a success. I think you saw it, I posted some bloopers here and there. Then we went ahead now to run the old tour. I had five shows in total. I had a show in Kingston, that was the first one. From Kingston we went to Northampton. From Northampton we came back to... No, we went to some island in Iwagansi. But it's part of the UK. Wakenya wagansi wanapena jeres. Iwagansi wanapena jeres. We had a very amazing show. From Gansi we came back to the mainland. We had a show at a Gatwick Crowley. It was an awesome show. Then after that, I went to Malaysia. I had a show on Saturday Ussiku. The last one was Swindon. Swindon sat there and it was Mamayao. What is this thing with the UK? Because of course we saw a few weeks ago tiliyaza kuna kina jugusho el kwangapale na o triki. What is this one thing with maybe comedy in the UK? UK, I don't know if there is anything that should be called out. But I think it coincides with the fact that jugusho el kwangapale na pia mini likwa nimi pangayang. But I don't know. I don't know. I don't know the reason for that. Because the UK is the major. Nahi bilabda kuna jambomba aluwa, kuna something about you posted on your Instagram. Tiliyaza kwa ibu a hold the bet paliibo.  Kwa kwa iqabendera UKX Kenya. Please tell us more about it. Because paliibo, in your comments section, people are already having their conclusion. Sasa? Sasa? Ha kuna veni naweza henda kwa zungu. Nani kwa se kuonja. Nani kwa se kuonja nini. It was fun. When I landed there, of course, one thing that I wanted to do is to make some connections and make new friends.  Ha kuna ageni hende wu travel and then uru dibak bila at a connection here. And not only at demu zungu. Of course, that lady we connected and she became my friend. By the way, we were dem. I'm just sorry, I keep her tight. She's an amazing lady. Ulichu kwa na ma. Hai, niku ose. So basically, still on that, the last time you had a press release of Semokomba, you were dating and what all kwa na uliza maybe is tricky planning maybe to have his love life out here in public. Ita kwa tricky sana, yo kuhu make my love life public and your vlogging kila kitu ita kwa tricky because that is not who I am. That's it for now. Ile kido kwa kama yun na niku uliza ita allowed. But Ile kila time at you. Demu yung ulu yuho, to me enda wap yuho, itangonja kido. Nini ambo ili labda kufanya wu coming to that, making that decision of having your love life being your private life. Because I don't want that to affect my plans. You know, once you start that, you have seen it around in our country. Wana chana na yuho usani ya kwa wana kujokufuata yuho because that's what they want. So yuho kikosa kuchunga, inazafunika yuha real usani. So mi nasemaga, ile kitu ili fanya watu wa nijue. That's the only thing that should stop them. The only thing I should be doing, maybe I can change what's up in a different way. Ya. Kama orwali nijuha na komedi. Bona nige uke sasa wansekunifuata juya bibi. Okay, five shows. Kama orwali nijuha juya bibi from the word go, to gementa ina abu. Alright, five shows in the UK from there you're planning to travel to have them in other countries. A question maybe, when you're at the same labda when you're in Afanya to put a taxio 15% I don't know first of all what you have to say about the 15% tax on that. I've been following that conversation. Nataka kutua maoniangu tu. Maoni tu, the taxation. I know, I am very sure that our president loves us so much, content creators. Yu 15%, watu yu petisha. Yu ita watatua yu. I'm very sure. It's not fair. It is as simple as that. It's not fair. Because nili skiawa na hangiu ati because content creators and this one was from Jalango. Jalango is our senior, but apo nili kataa kapsayo storyaki because let me give you this explanation ati jutuna flaunt magari kuba that's why we should be taxed. No, you know the you're flaunting and all doing that you never know it's part of the it's part of the package in yourself. Kuna kuna but kuna brand flani anya nataka kupakiji waibu. So brand X, once its followers to know that what should be happening is awezi gaji mutu atina Just know the truth. Gava ina vaidu e brand X ina angapi. Wachana na ya social media. We cannot use social media to make a policy or to draw a law from that. You cannot do that. Fuatili e ukuelu uwe Uyu. Anaituna ni? Shiko. Yesa kuna rejirova kubarabara but gava ikuna wezo ineza ona una angapi. Siniyo. Io na iyo itaxi yo. Iya chiku taxi. Maisha yam tandao. Maisha yam. Let me give you another example. A content creator is a business person just like a lawyer. Lawyer kifanyadil yaake na juwameva slipas so ataxi weki dogo tiju amepata pezami lakini maisha yaake oni so ataxi weki dogo you cannot argue like that. So I think it's unfair for content creators. We are going to pay tax the same way we've been pay tax but then we've been pay tax siya jatulipangi. For example mimi in all my influence in jobs zote this is wakina go tv wakina we pay tax because they hold the 5% nazi mo lipe siya jiku na mahalit na rukianga the only thing we ask in them let them tax us just like in other Kenyans 5% not 15 why 15 so sa wei wei shiku na kato 15 lakini kuna lawyer flan na make dili ya 3 million na nalipa 5% with all it. Why? Now still in that MCA about maybe people flaunting V2 online in this maybe can you say that celebrities are living a fake life online? Let me speak about that it's true most of them are living a lie but again that is what they live for siiku na mahtuna elewana kuna kuna yes kuna msa kusako nyesha udiensia kizuma arrange roba za wongo ana following siiku na mahtuna elewana we should differentiate this niya yes we are living a lie when you wanna live with you but kuna wase wei nye do you know that kuna brandi sa hi watu ana ifu wata jwe yo flaunting na apondo ana toa do so you flaunt nipat of usani government has the powers to see the exact amount na make so let them use that fact let them not use social media stories ati juna flaunt sa wu kato 15% na sato kia na kusama ibo ehh kuchani siiongia yo ya kati edu social media na awa sii wako kapa niwa kina niwa flaunt wawana pichanga kwa parabara na ma range roba nga pisima wafu wata niwa tunasima misha waka jam so sii sii na wawana niya na flaunt zaidi by the way so that should not be an idea wafu wata 2 kweli let the content creators pay tax normally just like another case so you are planning maybe to join Eriko Mondi because he has been championing for this are you planning to join him in it join grao? no I have no time for that but I will join him by speaking like this here because it's a fact but kilamdua kwa na miin zakeza what we want ya yo niya Eriko na labda kwa to your Kenyan fans are you planning to have another tricky circuit? yes this coming December we will be having our tricky because we have to do the 2 as fast all through the year do you want to find number 2 December we are doing tricky circuit 2 any other question? tricky welcome back thank you question on Friday we have a lot of content creators were present so I don't know what are your thoughts ita wakama we should not be quick to judge let's give it time but I'm also optimistic now on by you work because that's what should happen and it's a good thing because when the government wants to come and you have 15% content creators they should equally support it see what you can do let them show us what they have for us before they come even for the 15% so I am hoping that we will work and when it works it will be for our good so thank you so much thank you so much see you in the streets


What's going on everyone Sam here with late in sports cards ripping 22 bowman sterling baseball hobby four box mix or four box break at number Four random team style. Here's a look again at your random results Yes, I believe that's Michael L. Sorry about that Michael Just double check that that's Michael and Michael L and on the sales sheet As always you can find these on the website under the results tab as well as a link in chat Yeah, sorry about that Michael. So you've got those Michael a I did instead of Michael L So you have the nationalist What's up Chris? That's Chris sorting and shipping No, no, no Chris Christian sorry about that Michael you got things for catching that I appreciate it man What happens when you type a little too fast sometimes you miss initials Sean's Well, no, I did have my Strider rookie Refractor Marcello Meyer to 199 we've got Lee over piguero. That's going to the Pirates nice one there Stephen Kwan and Christian Santana at the Kwan baby. He called me will Who did Sean Sean called you will? Yeah, I know Ridolfo Castro 20 out of 75 on the pink got auto Curtis Mead there you go Kyle congrats on that Five to go on our first off the line and hobby Mixer of three and two Marcello minor and Greg Deekman. Don't say you go that is trace weenie for the Yankees There you go. Congrats. Yanks beast Jake Mars. See you later, Lane. Oh Tryin man. I'm trying dude. I'm hard.   That's Robert F Ian Lewis and Colson Montgomery. I know we are due. We're due for a super. We are so due for a super Lurad Ramos. That's Carlos culmen areas 91 out of 99. There you go again, Kyle picking up two of the bigger Rays prospects Noel and Reeves Stinks Aaron Rodgers really kind of stinks. I don't know. It's good. All right We got to keep talking about who are who else surprised you player wise who surprised you Who let you down clear wise you surprised me how about Josh Jacobs on Sunday night three touchdowns Right, right, right Jaren Durand you got a goal. That is Dury Lorenzo going to the Astros 41 out of 50 That's Shailen Polanco for the Pirates. I like what Kyle said Josh love wonder Franco. Oh, yeah Jets are So are the Giants both New York team just surprising very true I I still do. Yeah, I was gonna say like one of my buddies from back home like my old boss We have a group chat. There's a Strider rookie Reed Detmer's nice 13 out of 150 for the Angels nice when they're LA Got Vidal Bruhan rookie Stephen Kwan My old boss him and me him and one of our other like kid Used to work in me. I'll have a group jet and he's like a huge New York sports fan And he's like so obnoxious about the Giants right now and we're like we're like dude relax like it's you're not contenders I'm sorry Matt Manning to 150 Pedro Pineda that's going to the A's Lopez you're Bell and Hellace That's what my one of my my roommates in college one of my best friends He's a huge Jets fan too and he was like he was like he can't believe it But they just just just hit a couple of big injuries. So I think you're gonna start seeing huge injuries Hendry Mendez going to the brew crew there you go brewers Ernie Clement and Greg Deekman I mean not only did you lose breeze hall which is he was a top three running back this year is they lost Elijah Barry Tucker. They're starting right tackle. So they're down They're two starting tackles essentially of what their opening day roster would should have been with back then also being out Jayrod rookie Refractor Colson Montgomery to 199 white socks. That's Ellie de la Cruz. There you go Reds Trent H. Congrats Trent Nice Ellie Bobby with junior rookie and white park. Oh, no, it's it's definitely not Rogers Hey, what's up? What's up brew crew? I know we're gonna try man. We hate you your bina, which was good Let's see if we can hit you with a Coonia now No, Jim, it's definitely not Definitely not Rogers fault. It's just the way the front office to set it up. They've just built the team to fail like Like what's it called? They got rid of Adams, which obviously was not a good move yet Like they couldn't do it for money wise obviously like they couldn't afford to keep Adams But I mean the there's no playmakers on offense no playmakers That's Rodolfo Castro to 150 Miguel Blyce that's going to the Red Sox Urbina and Utica Bay. There's just like there's nobody like if you're in a crucial game-winning drive There's no one on that on that receiving core that I'm I'm confident in passing it at all on the drive to Send us an email rossick leighton sports cards at gmail.com Reginald Presciato Cubs There you go Cubs Clement Bobby with junior Yeah, no, I know I know Adams wanted to get out of Green Bay remarks But like, you know get like trading him like you can't they couldn't keep him no matter what which is obviously a big thing But they did not do a good job like retooling that offense South Freilich to 150 Errol Vera that's going to the Angels remarks.  It seems like and then like Like Sammy walk-ins Doesn't play well past week two Christian Watson and Romeo Dobbs have clearly shown they they drop a lot Which could be fixed, but there's J rod jaren Duren Errol Vera going back to remorse with the Angels Koi Park Josh Lowe and a wander rookie on the back and have a couple of wonders for yourself there too Kyle Not too bad Yeah, Randall Cobb is just old Yeah, no, I agree. Lizard's not a number true number one receiver. He's a great to Mackenzie Gore rookie refractors Eagle tow bar 81 out of 150 for the Rockies Ryan de la Cruz and Royce Marcantana two to go guys in the First off the line and hobby six-box Three and two mixer. I think I think Lizard's a decent number two. I Think I think Lizard's not a bad number two for sure Sold out now never mind on the two to go So what are we looking to fill next luminaries? I believe yes luminaries is next to be full random hit style guys dual case Then Zarkuzm on Matt Manning to 75 on the rookie for the Tigers. We've got Jose Ramos. That's going to the What's it called Dodgers? Oh Neil Cruz rookie L. A. Dalkers No, I think what's his name is pretty solid Aaron Jones and Dylan they're good running backs But it's like it's 2022 in the NFL at this point too, you know, you can't 100% real like look at the Titans right now Greg Deekman to 199 cups You're about on helice going to the Padres on the rookie auto Isaac Pacheco and Gavin sheets rookie like the Titans aren't bad like they're gonna probably win that division But they're not gonna be like true threats Without any legitimate receiving options Well, I mean outside of Robert Woods who's again, he's a number two CJ Abrams Read Detmer's Alejo Lopez to 99 going to the Reds We've got Joey Vado two out of ten Trent H picking up an Ellie Daylock cruise and now a Joey Vado insert auto congrats man That's sick. That's on the atomic two out of ten congrats on the Joey Vado Velasquez, I love those inserts Now I don't like Armando Cruz going to the Nationals there you go Michael Christian Hernandez James Woods Stuart Fairchild and last one here Oh, yeah, you're talking about like video again Crawford Oscar Colas going to the White Sox congrats again shy town Joshua friend and Marsha rookie No, I'll be Martha and Anthony Volpe Yeah, not very good at it Do a quick recap Oscar Colas White Sox Armando Cruz nets you're about an helice for the Padres Jose Ramos Dodgers Zikil Tovar Rockies Errol Vera Angels Errol Vera Angels Reginald Presciato going to the Cubs Miguel Blyce for the Red Sox Ellie Daylock Cruz for the Reds nice one there against Trent Hendry Mendez. That's going to the Brewers Pedro Panana is read Detmer's Angels Shailin Polanco Pirates Miguel Micelli your bean up wins Trey Sweeney for the Yankees Curtis Mead Rays Leo Verpeguero Pirates Joey Vado That's so nasty two out of ten on the insert auto and Carlos Colmenar is to 99 on the speckle that'll do it for the Great guys. Thanks again for the film next up. We got three and two


All this month, get up to $50 off any Android smartphone from Appalachian Wireless, any Android you desire. All $50 off with two-year agreement, better service, bigger savings, that's today's Appalachian Wireless and East Kentucky Network Company. Whether you are a hunter or not, if you live in eastern Kentucky, you will remember the 2017 EHD outbreak that has killed thousands of whitetail deer for years to come.  Jason Plaixico is a fish and wildlife biologist and he says the reports of dead deer have slowed down recently, but he says it's mainly due to the fact that deer have moved into the woods to eat the acorns that are falling. You know, there's probably still deer dying, there's no reason to think they're not, but it's just not happening right in front of people anymore. The 2017 EHD outbreak hit unprecedented levels in eastern Kentucky because it hit a month and a half earlier than expected and affected a wider population of deer than usual. You seem like you see it in three and a half years and older, but I mean I've had some instances where those in fawns are just right there together, but one thing's for sure, I mean this is no doubt the worst EHD outbreak we've had around here, well since I've been here 25 years. Fish and wildlife relies a lot on hunters to tell them more about the deer population because the hunters know their area and this time of year they can pretty much tell you about how many deer you can expect to see in a certain area, but this year some of them aren't seeing any. I keep a hunting log, on average every trip just scouting, I see 75 to 125 deer and six trips I've seen two deer. Chad's comments are duplicated over and over across our region prompting many bow hunters to stay home. It's legal to go out and hunt today, but it's not ethical. Everybody knows the issues we're having and if you say oh well it's not as bad as what everybody's saying you're lying to yourself because it's worse than what everybody's saying. During the first month of deer season nearly every county in eastern Kentucky is seeing harvest totals of less than half of where they were this time last year. Over the next few months here in eastern Kentucky the deer harvest numbers are going to determine if fish and wildlife officials will make any changes to the 2018 deer hunting season in eastern Kentucky. It's already on our radar about how to go about next year. With our new reporting system for the EHD outbreak we can see some counties have already lost more antlerless deer than were harvested last year before the season even opened. Reporting in Pikeville, I'm Shannon Deskins for EKB News.


In this episode, we'll be talking about a better definition for service design, we'll talk about how the digital transformation and service design go together, and finally we'll address one of the biggest challenges in service design, and that is implementing solutions. Here's the guest for this episode, let the show begin. I am Seren Pigment and this is the service design show. Hi, I'm Mark and welcome to the service design show. This show is all about helping you to design and deliver services that have a positive impact on people and are good for business. My guest in this episode is a collector of airplane sickness bags, but he also wrote a book on service design back in 2009 and in new book one, book is coming out pretty soon, his name is Seren Pigment. In this episode, we're going to talk about what is wrong with all the definitions of service design that are out there, and what is a better definition. And we'll also address, like I said, one of the biggest challenges in service design and that is implementing our solutions. That's what Seren will be sharing in this episode. And speaking about definitions of service design, if you are interested to learn how to explain service design in plain English, make sure you check out my free training on how to do that. Check the show notes down below for the link to that training. And we released new videos in this channel every week that help you to level up your service design skills. So if you haven't done so already, click that subscribe button and don't forget to click that bell icon so you'll be notified when new videos are out. That's it for the introduction and now let's quickly jump into the interview with Seren. Welcome to the show, Seren. Thanks a lot, Mark. Nice to be here. I really look forward to talk to you, but first of all, for the people who don't have a clue who you are, could you briefly introduce yourself? I can. I am from Denmark. I have been working in service design for the last 10, 15 years. I'm not a designer. I come from a communication background. 15 years ago, I think I heard about service design from a Finnish friend of mine. And I started to digging into the topic and it was a complete revelation for me. It was outstanding in many ways. It solved a couple of the problems I had and I would say the rest is history. I started writing books about service design and done a lot of keynotes, presentations, workshops, whatever. How many books have you published? Just one or multiple? Actually, I'm working on number seven. Oh, number seven? Gosh, wow. Yeah, it's crazy. So we could introduce you as an author or a writer. Yeah, you can. You're welcome. The first two of them were about project management, so that was completely different. But the rest of them have been about service design and related topics like customer journey, service recovery. And we're working on a new book about service design which will be published earlier next year. I think we'll talk about that in a second. You also almost answered my other question that I asked everyone and that is how did you get in touch with service design? What's the story behind that? How did that go? Well, it was a Finnish friend in communication business. And as you know, Finland is strong in service design. Yeah, absolutely. And back in, I guess it was 2008 or 2007 or something like that. My friend, Marku, he called me and he said, well, you should look at the service design thing. And I went to see him and went to see if he was either, I wouldn't say drunk or something. But to try to find out what he was about to do because he had plans about leaving what he was doing and turning towards service design as well. He did something else. And then I discovered that there was a topic called service design and that not least that the Finns are strong in this. And I have been in Finland talking about service design and listening to great service design a number of times. Cool. So you gave me a really interesting topic. I think they're super relevant for everybody who is watching and listening to the show. So are you ready to dig into them? Absolutely. Okay. I already told you we're going to do interview jazz. So we're going to improvise. And I'm going to pick the first topic, which is definition. And do you have questions started that goes along with this one? You're going to do it. You're going to do interview jazz. And what does it say? It says why. Well, wow. So what question could you make out of this? Why a new definition? Okay. Is there a new definition? Yeah. Actually, as I just mentioned, over the summer, I have been working on a new book about service design with a colleague of mine. Mikkelsen, which is a designer as well. And we have been, yeah, been writing this book which will be published next year. I believe that, you know, and many in the service design community know that there is an ongoing, I wouldn't say joke, but at least the story is saying that if you ask 10 designers about the definition of service design, you will get at least 11 definitions. And I completely agree with that. When I, when we were working on this book, I tried to dig up all the definitions we could find. And there was a lot. And I tried to take them apart and assembly them again and try to see what was strong and right and wrong about them. And we ended up with, I don't know if it's definition number 12, but at least a new one. Okay. And our definition is very, very simple. And there is a reason behind that. Because our definition says that service design is about designing services. I add a lot of things to it, but service design is about designing services. And we use it, of course it is. But at least from my point of view, that's not obvious. Because service design is often compared to or looked at in different ways where you could say, is it really service design you're talking about? In my opinion, it's extremely important to double click on design and to double click on service if you want to understand what service design is. Right. Sorry for interrupting you. But I think I can add 60 other definitions to your list because that's the question I ask almost all my guests. But I'm thinking I run a service design studio, but I wouldn't say that all of our projects really relate to designing a service. Although we are a service design studio, is that what sort of makes this thing so complex that a lot of service design projects aren't actually about designing services? Perhaps. But at least what I'm trying to say is that what was new, interesting, relevant for me when I discovered and when I work with service design is the design tools, the design methods, the design thinking, the design doing. And if you want to understand that, and what I mean when you talk about all the different definitions of what service design is, that is often that you try to take, of course, the most important part of what design is and put it into one sentence together with the most important part of what service is. And then either the definitions, in my opinion, will be extremely simple and not covering the whole topic, or they will be extremely long. One of the last definitions I found was a co-created definition, which was very, very long, not easy to understand and very difficult to remember. So in my opinion, that's the reason why that's something I'll add about our definition. But the reason why we said that service design is about designing services, meaning that you have to double click on design and understand what design thinking, what design doing is. You also have to double click on service to understand the nature of the service. Yes. We have added a word to the definition because we believe... To make it even more simple. Add to the complexity. A little more complex to say that service design is about designing sustainable services. And how? Sustainable in which sense? Two senses. In the sense, in the, I would say, classical sustainable sense. That is the question of, that we as service designers should be focusing on designing services that from an environmental point of view works. That we leave the planet a little better than it worked when we took it over. That's the classical sustainable part. The other part of why we call it sustainable. It's a question of balancing a service which is attractive, effective, and or different. Meaning that it's a question, at least not to balance attractive and effective. That we create services that are attractive to our customers, users, patients, whatever. But also effective for the organization behind the service. It's so easy to create something which is attractive. We could have open 24-7, you would never wait, whatever, but that would not be effective. It's also very, I wouldn't say easy, but it's possible to create something which is very effective, but not necessarily attractive. So the balance between those two, and I'm not taking the pride of inventing this. I know that Birgit Marga and many others have been focusing on this as well. But I think the balance there is extremely important. And the next thing, the first thing about it is differentiation. That in my point of view, coming from a communication background, I still believe, or at least now I believe, that the easiest way to differentiate yourself from your competitors is by creating services that are different, that are better to some extent. Instead of just telling them that you are good, showing them that instead, and you can use service design in my opinion to do that. Super interesting. And I think the clue in your definition and saying that you need to double-click on services and design, I think some other guests said it in the show. The problem with service design is that it combines two complicated words into something even more complicated that people don't really understand what a service is and they don't really understand what design is. So the design of services, it's hard to comprehend. Final question regarding this topic is, you've done a lot of research about this, but what was the aha moment for you? When did you get the big insight? You mean when I started working with Söbtetan? No, when you were working on this new definition, on this new book, what was the moment that you thought, oh, now it starts to make sense? I think the whole process, we have been two people working on this book and it's the second time that I write a book together with somebody else. And that is no doubt, it's a challenge. It's much easier to some extent to write a book on yourself, but the great things about writing a book with somebody else is all the discussions. And I would say that I have heard myself say something that when I just heard it, then I suddenly understood it or suddenly saw it in a different way. And I remember that we have had a lot of discussions about the definitions and they were very, some of them extremely complex and extremely, they were not wrong, but they were so complex and complicated that perhaps we understood them and perhaps we could remember them and then suddenly we had this, well, isn't it just about this? And I can't remember the exact moment, but it was a lot of discussions, a lot of coffee and perhaps... Having to verbalize or to explain to somebody else what you're thinking is one of the best ways to help yourself understand what you're doing. Let's move on to the second topic, drum roll. The second topic is about digital solutions. And I'll try to do as you say. How can we? Typical. The classic design question. How can we challenge the digital solutions? I have a secret that I would like to share with you. I am not as old as I look. Lucky me. Because when I'm saying what I'm about to say, some people would say that I'm very old or very conservative, which I'm not, at least not yet. I think that you could get the impression that no matter what the problem is nowadays, the solution is digital. You don't care about what the problem is, what the reason behind it is, just make an app or just make a website or whatever. And I have no doubt, like so many others, that there are outstanding, fantastic, great digital solutions out there that I was traveling last week. I love going through Copenhagen airports with the possibilities that we have on self-check-in, self-service in many different ways. I can use the app to understand when my plane is delayed or where the, you know the journey. It is great. I have so many possibilities on using digital solutions to do things today that I couldn't do a year or two ago. My family and I, we have exchanged homes with people around the world because of the internet. And we have never met those people. We have talked to them. We have perhaps skyped with them and things like that. But we have slept in their beds and used their cars and used their kitchens and whatever. Just because of applications on the internet, that is great. But I'm wondering if all solutions automatically get better because they are digital. And I'm wondering if you as a service designer should wonder if there might be better solutions than digital solutions. Why are you worried about this topic? Where is this coming from? It's coming from actually what I said earlier about the attractive and effective things. Because I don't believe that just because it's digital, it's effective. Not always. I mean, I have been working with clients where some people just simply said why don't we call the customers? Why don't we just pick up the phone, call them and talk to them and ask them what their problem is. Talk to them. And I think, I don't know about... I have watched some of your episodes in this show and I love it by the way. And I'm not completely into all countries of course. But at least from my point of view, at least here in the Nordic area I see solutions where you are focusing so much on the digital part and just forget the simple things in life. Just forget also about the human relations. I read about, I think he was called Krukov, a general in the American army who said the closer you are to the front, the closer you are to your customers or something like that. And I think that's one of the dangers about digital solutions that you are creating distance to your customers. We have been working for a large bank here in Denmark. And they have a lot of digital solutions. As one bank director said, we have never had as many touch points with our customers as we have today. And at the same time, we haven't... It's so seldom that we see our customers. And that is critical I think. I also worked for a hospital where they tried to use, again tried to use different digital solutions to improve the service experience, the connection to the patients and the relatives. And then there was a hospital who said, why don't we use a piece of paper? Because those patients and relatives are in emotional difficult situations and then we ask them to download an app or go to the internet. And sometimes that is not the best solution. Why don't we just give them a piece of paper and say, if you have any questions, here is a guide how to write a great question or have a place to place your questions for the next time you see the doctor and you can use the relatives and use that in a great connection to do that. So I'm not... It's important for me to say that I don't believe that the internet will break down or that we shouldn't use that. Not at all. I love them in many contexts. But I just believe that we as service designers should and have an obligation to try to also look at alternatives. Yeah, I can totally agree with that. First of all, I think the best way to learn about service design to work on the most basic offline services, right? To redesign a restaurant, to redesign, I don't know, anything that's not digital related. That's the best way to sort of try to understand service design. And while you were giving examples of the airport, I remember that we worked for an airline company here and they sort of have interaction with 40,000 passengers, I don't know, a month. But they understand their customers as passengers, not as people. So that's what I'm also getting from your story, that although we are sort of literally having a conversation, we're not talking about the right things. We try to make things smarter, more digital, but we're not making them more human per se. I agree. I agree. So it's like the digital transformation is like the magic word right now. We, next to digital transformation, we need a human transformation, people transformation. Yes, I agree. I agree. We also worked for a customer that suddenly said to us that they had seen an increase in the number of customers who called them by the phone, although that they had a number of different possibilities across digital platforms that customers could contact this company. And suddenly they saw, over time they saw an increase of customers contacted the company by phone. And when they dig into the number, it was obvious that it was youngsters, it was young people who used the phone to call this company, which was a kind of surprise because we were more or less confident that most customers or at least most young people would use digital devices to contact this company. And they did, but they used the digital device that they also always have in their pocket, namely the phone. And it's perhaps, I don't know how or why, but they just used the phone to call a guy and said, we have a problem, solve it, let's move on, instead of going into contact form and all these things. So perhaps there's waves in different directions. I see this pattern happening with myself. I was calling using the phone today with the Dutch railways. I could have probably gone on Twitter or send them an email, but I picked up the phone three times, I think, to sort something out. What is your sort of tip or advice for people who are dragged into the digital transformation train movement? How do we bring the human part back into that? What would be a good first step? I have a friend of mine who has decided to go back to his old Nokia telephone, mobile phone. And the only thing he can do on that is to make a call. I think he can text, he doesn't do it, but I think he can. He can't take any photos. And he has really gone on an offline journey. And I talked to him about it and he said that it was amazing. He loved it. I don't know if you'll stay there forever, not at all. But he really, really loved it. I think sometimes we should do that, something like that. Really trying to see what happens if we try to step out of it. And probably we'll see. I mean, it's also a kind of a service design method to try to look at the world with different eyes. And then why I could say, I mean, it could also be a tool. We use it in some of our workshops to say, what would the solution of this problem be if it is not digital at all? If we didn't have any, if internet didn't exist. Exactly, yeah. Human transformation, let's push for that. We have one more topic left, so let's... Oh, there we go. I'm worried about it. This one is a big one. This one is a really big topic in the service design world. It's called implementation. It is. How much? How much implementation? A lot. Or a little. Or a little, yeah. Being not a designer in a service design world means perhaps to some extent that I'm... I try at least to be extremely open and focused on the multidisciplinary part of service design, saying that service design is not the solution on everything. We can drag in different kinds of methods or disciplines that could solve the problem. I think that's important when it comes to implementation. When we were working on this book, as I mentioned, I found an article in Torchpoint, I think, that said that somebody had read a number of books or dig into all the different organizations, the agencies that have created method cards or trying to pull together all the different methods. And they made a list of where these methods applied, and it was so obvious that there are so many methods in discovering what the world is really about, mapping journeys, creating new ideas, prototyping, all that. And when it came to implementation, there was so few what you would call service design methods. I think that's quite interesting, because for me it meant that as a service design company, you have to be focused on implementation if you want to have your customers taking you seriously. And I have seen a number in huge companies seeing a number of projects that was beautiful, designed, great observations, fantastic insights, great ideas, wonderful prototypes, and then it was just left to the companies to implement. And then a number of things happened, often what happened was that nothing happened, or something else completely different happened that was supposed to happen. Well, what happens is a lot of disappointment. That's what's happening. Exactly, exactly. And I think that we as service designers should be really, really open-minded and focusing on trying to drag in relevant methods, relevant tools from perhaps some of those that we try to differentiate us from, including business tools. I mean, some of those guys, Jay-Z, Kotler, whatever, they have tools that you at least could start on and try to understand. They might not be as funky and sexy as some of the design tools, but perhaps they work. I think when we talked about digital solutions, I'm not completely sure about this across the world, but at least some of the companies working in service design that I know, I have seen them developing from what you would call perhaps full-service service design agencies. Focusing on all the right things, saying all the right words, having the full-scale model. And today they are mainly focusing on digital solutions. I see the same. Why is that so? I believe that when I work in, for instance, I work together with a number of the classical consultancies, consultancy companies, houses, and they understand the situation where they have to train 500 people, changing their behavior, changing what they do, changing what they say. And that is, that's not easy. Definitely not. And it's very different from what I see many of the service designers do and understand. And it's definitely not done from your home office. It's done out in the company. And it's a completely different world, but you have to, I believe that the service designers must be able to understand this, must be able to be there, and try to say sometimes, I mean, if you avoid training 400 people, then you might have the situation that the companies would say, that the customers would say, okay, we go to others who are able to do that and the classical consultancies are. I'm going to make a bold statement, but I think still the service design community is in large amount pretty naive when it comes to implementation. We sort of don't find it interesting and haven't put much time and effort in actually understanding how to do it, what it means. And we really run the risk that somebody else will come, like you said, and we will become irrelevant if we can't show the impact of our work, right? We need to take it to the end. Absolutely. Mark, I completely agree with you. What I see happening in our projects, and I'm really curious how you approach implementation, but I think implementation in service design has a different nature than implementation regarding architecture or products where you create a blueprint and then you implement. What I try to explain to my coworkers here is that in service design, for me, implementation starts on day one. Implementation is like, it's an ongoing process the moment your project starts, and that starts with things like understanding what business KPIs are, understanding what the resources are to sort of scale up, things like that. And I would really love to see more people talking about that. What is your experience regarding that? I must say I completely agree with you. We say that implementation starts long before the implementation. Exactly. And that means that we try to involve those who have to change or at least involve those who must make their colleagues or their employees change, involve them very, very early in the process. I have been working on a very large project over the last couple of years where all employees in a company, it was around 2,000 people, they were involved in the project. And I'm not naive because of course it's not always possible and it could be much larger companies than that. It's not always possible, but it's definitely at least increasing the chances of really making changes that you involve people. We have a tendency to defend our own ideas. And if you have as a human being the feeling that this is my idea, I was part of that process, then the chances are that you will fight for it, you will work for it, you will change your behavior are bigger. I'm not saying it's easy, I think it's extremely difficult. And I think it's, of course I think it's the most important part and I think it's extremely difficult, but I think that some of those situations where you, the best situation, perhaps some of the best situations I have experienced in service design projects are situations where you see the light and people's eyes and say, well, I don't fight for this, I'll work for it. Well, let's do something about it. And of course we have to be campaigning, we have to be there helping them, providing the tools and it's not a journey that ever stops, I believe. You have to change the culture, you really have to change a lot of things. You're inspiring me also because I think it's also the message we convey to our clients and the way we help clients to brief service design agencies because I don't see a lot of clients asking a question to actually materialize upon ideas. They ask for a customer journey map, they ask for user research and that's what we deliver, but I think it's also up to us to educate clients that why do you want this customer journey map? I can make you a customer journey map, but what is your end goal? Do you want to change something? Do you want to implement that? That's what I want to talk about with you and you'll get the customer journey map in the process. Again, I agree with you Mark, asking the why question. Yeah, and not accepting projects where you need to make a customer journey map, right? Accepting, I recently had an opportunity to sort of co-design a brief for a project and I said, I will only do this project if you can promise me that you will set aside a budget for next year to actually implement five solutions and I'm going to help you to figure out what these five solutions should be, but I'm not going to make you a customer journey map just to make you a customer journey map and I think that's our obligation to sort of help our clients also to understand that. I agree and it also makes me think a little of the fact that customer journey mapping is I think perhaps a little off track here, but still customer journey mapping is a great, great tool that we see a lot of companies understand and ask for. But mapping existing journeys is, in my opinion, quite dangerous, I would say, in the sense that the risk that you customer will be really disappointed about what your work is there because you use a lot of time mapping basically what you already know. Instead of focusing on what could we do instead. And I don't know if it's a huge problem but I have seen it sometimes that we know we are going from A to B and we use a lot of time on mapping the existing journey instead of saying what could we do. We know we are going from A to B what would be a great attractive, effective, different journey instead. I think what I have learned from, I know a number of classical consultancy houses here in the Nordic area, what I have learned from working with them is the ability to ask the difficult questions and also demanding something from their customers. And I think that could be one of the challenges to service design agencies as well. We are new in the service design field. Some of us are extremely excited when their customer calls us and gives us an appointment, a job, whatever. And then everything is possible and you don't question your customers because you just want the job and you don't challenge them and the great consultancy houses are great at challenging their customers. They know what they are doing and they know that it is necessary and that works. I think we are on the same page with regards to implementation. Super interesting topic. We are heading towards the end of this episode but I want to give you the opportunity to ask us a question. Is there anything you would like to ask the viewers, the listeners of the show? Then I will ask you a question that I get sometimes. And that question is whether service design is just another boss word. Will it disappear? What would be the next thing? And yeah, what will happen? Is service design a new boss word? Well, it's not new anymore. Is service design still a boss word? Not new word, but just a boss word. I'm really interested in what the people will say about that. So let's keep an eye on the comments. Sören, thanks so much. I think this was a super interesting episode and I want to thank you for sharing what's on your mind these days. Thanks a lot. I really enjoyed being here. So what is your biggest insight from this episode? Let me know down below in the comments. And if you enjoyed this episode, I'd really appreciate it if you click that thumbs up button and grab the link and share it with someone who might benefit from the things we've just discussed. Don't forget that you can always sign up for my free course on how to explain service design. Check the link down below or I think it's on this side. Thanks so much for watching and I look forward to seeing you in the next episode.


Service members who deal with PTSD and other sickness issues can participate in different classes at Naval Medical Facilities. One example is salsa dancing. Salsa has been a way of kind of letting loose and exercising, but there's so much more that goes on than just the dancing. The socialization piece is huge for anybody that might have post-traumatic stress or have hypervigilance or kind of social isolation. This really gets you out of your box. The music helps patients to cope with their medical conditions. Coming back to this kind of reminded me of everything that I love and just what music means to me. Like you're telling the story with the music and you're able to just let everything go and relax. I love it. Reporting from the Naval Medical Center San Diego, I'm Petty Officer Stephen Hale.


Alright, hey, welcome back to Psycorp again, as usual, here somewhere in the bushes. Anyway, I wanted to warn you about...warn you...I wanted to let you know about something. First off, go like our Facebook page, please. There's probably some information about it down here, but we really, really, really want the 5,000-ish subscribers that we have on our channel to go look at our Facebook page. Why? Because there's an absolute ton of resources over there.   Anyway, so go look at that. We have a bunch of resources for you over there. We're also going to be doing some cool stuff over there. One of those cool things that we're going to do is we're going to organize a whole bunch of videos that we have on our channel here, and we're going to post them through Facebook in a particular order.  It's on Facebook. You can just type in SiteCorpABA or you can just type in SiteCorp. You can search for us. We're over there. So please, please, please go take a look at our Facebook page. We don't make any money off of it. Surprise, surprise. And thank you very much. Hope all is well and we'll catch you when we get some more videos out. See ya.