Does your local community or project have a hard time keeping up with everything that is happening in the Wikimedia movement? In this talk, I'll explain why podcasts are an important way of disseminating information, explain how it's an underutilized resource in our communities right now, and how you can get started filling that information gap while having fun doing it. My name is Jan Einari and I'm a Swedish Wikipedian. I have been doing Wikipedia pod then for three years, almost 150 episodes and almost 90 episodes of Wikidata live editing. I'm an admin on Swedish Wikipedia. I edit on Wikidata and Wikimedia Commons and I was the Swedish Wikimedian of the year last year. So first, a general point that is applicable to every time that you are passing along information, true for podcasts as well as newsletters or anything else like that. And it is the part of the curation process.  Now, the strength of the podcast is the audio format. Some people will have an easier time digesting that type of information rather than just reading it. It is also great thanks to the ability to letting people multitask. This means that some people may have time to listen to this while doing something else and they couldn't have that time reading up on everything, even if you were collecting it in a newsletter. By this, I mean that you can listen to a podcast while perhaps commuting to your work, while you're doing your chores in your household, while doing your workout or perhaps even for some people while you're at work. And it's important to do it in your local language. First of all, I think that Tobler's first law of geography also applies to language. And it says everything is related to everything else, but near things are more related than distant things. So with that, if someone is giving you information in your language, you probably have an easier time to be able to relate to that. And specifically in the Wikimedia projects, if you're talking about the language version, you may know the local policies, you know how the local community behaves and you know what technology is enabled and what settings it has, which means that you can make it more customized for your listeners than if you're talking to the whole world. But also look at this practically. While many can understand many languages, listening to something that is not your mother tongue, it requires a higher cognitive load. So you have less resources in your brain to focus on the content and you have to focus more on the form and what is being said. We must also recognize that while many are proficient in reading a second language, if someone is talking quickly on a podcast, you might not be able to catch up with everything they say. And of course, we should also be aware that not everyone has the privilege of knowing several languages. That is why we make sure that we can reach more people by providing a podcast in more languages. Specifically, your podcast might not reach more, but in total if we are doing more podcasting in local languages. So how do you get started when podcasting? And you might feel intimidated by the technology behind it, but really you don't need a lot of technology. Often any kind of external microphone will be good enough. The one in your computer might pick up too much of other sounds to be good enough, but just if you have one external microphone in your webcam, that might be good. So you don't need a lot of tools. I really recommend when you're doing podcasts with some other person that you have headphones so that no sound will leak from the computer into the microphone. But the most important resource when you're doing podcasts is silence. The more quiet environment you can be, the better sound you will get because you can have more control of what you do. So try to find places that are silent and where there's no echo when you record. And if that means that you might have to record in another time of day, that might be what you have to do then. You can improve the sound quality if you're in a room by putting out some fabric around you, but echo is less of an issue than just other noise. So just try to find something where it's quiet because that will make it possible for you to record better. And then for your recording tools, I can highly recommend the Free and Open Source Software Audacity. It's available for several platforms. It has all the features that you should need to edit a podcast. I have been doing all my podcasts editing in that software. Now, if you want to do recording remotely, there's several options and some are more tricky than others. But the most important thing I would say is that you test your setup before you're doing something that's when it's really important when you have an interviewee that can only join for a short while. So test, test and test. Now, to go for some more practical notes, the Wikipedia Weekly podcast has a StreamYard account and if you would like to record through that, that is certainly possible. Just look for us on Metawiki for Wikipedia Weekly and take contact with us and we will set you up for recording. The benefit of recording with StreamYard, for example, is that it has a separate channel for each audio file, which makes it much easier to have a good quality of the sound when you're editing. But there are plenty of other resources out there. You could record from Zoom, for example. There are services specifically for podcasting that I hear are very good. I haven't tried it. And for the highest quality, you would try to do something that is a double-ender, which means that the one you're talking to on the other side is recording their sound locally and then sending you the files after the interview. This means that you will get a very high quality because it's not relying on your internet connection. You can record locally, they can record locally, and then you edit it together. The downsides with that is that the editing takes a little bit more time because you need to sync them up. And of course, it's a little bit more troublesome for the one you are recording with because they need to be able to know how to record audio locally. But if you're a couple of persons, Wikipedia's will know each other and wants to do this, this might be the best way to achieve great audio. So now when you come to figuring out what should I podcast about, there's, first, I would say a couple of questions that you would like to figure out first. And that is format, what niche you want, and the length of your podcast. So when I say format, I'm thinking, do you want to do like a new sweep style podcast which has segments for different things? Do you want to do interviews with just one person in every episode that you're talking to? Or do you want to do monologues or sort of essays, but online? Do you want to do breaking news and just do that topic when you come up? When I say niches or rather I talk about what kind of content would you like. You could have a mix of something. You could have something that's very specifically targeting a local project. For example, a language version of Wikipedia. You could do something that is even more specific for a Wiki project. You could talk about community or you could talk about the governance which could relate to many different projects. You could talk about technology if you're interested in that. You could talk about regional aspects, perhaps even spanning in multiple languages. And you can talk about research about Wikimedia. You could have the focus of any kind of minority group or content gap angle within the Wikis. Or you could just do fun stuff. And of course any mix of this is also possible. One other thing that you want to consider is how often do you want to make a podcast? It takes some time to research. It takes some time to record. And of course editing also takes some time depending on how detailed you want to do it and how fussy you are about it. It should sound good. So you can try out if you want to do it once a week, every fortnight, once a month. But I would suggest finding some sort of regular pattern because that is what is common among podcasts and it might be easier for your listeners to know what's happening and to follow along. One of the tricky parts after you decided on this is to where do I find information about this. And this is sort of the journalistic part of creating the podcast. So there are a number of places that are good for this. One of the obvious ones that you should have a look at and perhaps have in your RSS feed is the Wikimedia diff. A lot of things comes up there, news from various sources. So that's a good starting point. Then it's also good to look at other people who are publishing and Wikipedia signpost on English Wikipedia is a good collection of different kinds of news coming up. I would also suggest that you join the Wikipedia weekly Facebook group because there's a lot of different things coming up in Docs. And then of course all different affiliates follow them on social media because not everyone is posting to Diff or on Facebook but if you follow them on their social media you'll be sure to reach the news and you can specifically follow the ones that are more relevant to your target group. Then there's a number of different newsletter that you could subscribe to on Wiki and on Mail but if you're interested in tech, there's the tech news, there's the Wikidata newsletter, the growth team from Wikimedia Foundation has a newsletter and so does the abstract Wikipedia. Wikipedia education comes with the newsletter and there's also this month in Glam so you get a collection of different things that you can search for and see if something is relevant. You might also consider joining the mailing list Wikimedia because that's one that spans over multiple projects but if they're also mailing lists for your project you probably be on that one as well to catch things that come up. And of course there are a few other podcasts about Wikipedia and you can always be inspired by them. For all of these things it might be nice to give credit or in your show notes show the original source so that people can find out where it came from. So for other podcasts that you could listen to there is a podcast category on Wikimedia Commons that you should of course check out there's a lot of back catalog that you can listen back to there's the Wikipedia weekly, of course that's history but you can listen to a couple of these can give you some clue of what a Wikipedia podcast could be like. You also have the ongoing right now the world according to Wikipedia that you should really subscribe to and listen to. There's a podcast from the Movement Strategy which is very specific in its content but it can give you an idea of what you can talk about. There's the Wikim Africa hour only on YouTube but I still think it's worth looking into in the realm of podcasts even if it's more of a live stream because it has the form of a podcast with guests coming on and there's a new segment so you can be inspired. There's also the Wiki Update podcast which is shorter and you usually have a guest something with a little bit of an interview and then not exactly Wikipedia but I'll bring it up here it's between the brackets which is about media Wiki but usually since Wikimedia is one of the big users of media Wiki it's also something related to the Wikimedia movement and those are things that you can be inspired by but most of all I hope that you have been inspired by this talk and want to try out podcasting yourself. Good luck! Hi everybody, thank you that you joined our today's session with quite a long title but we hope that the content will be light and funny. So let me share my screen. So we would like to talk more about how to promote your activities and why having a public relations and fundraising specialists make sense. So on the first place, we are to tell you what to do. My name is Karaj Kova I'm an executive director of the Wikimedia Czech Republic since March 2018 and most of today's session will be held by my colleague Natalia or Tali Stavalova she's our fundraiser and PR specialist in the Wikimedia Czech Republic since January on the PR position and since September 2021 on fundraising positions as well. So just show you a broader picture what is how big is the Wikimedia Czech Republic PR check chapter of course till 2006 but the stuff the chapter hired in 2017 between the years 2018 and now we growth from 4 people to 10 people within the team even though still most of the team has just like part-time jobs. Natalia didn't start from the scratch she could continue the work that was started by our two colleagues who worked just for a few hours a week they were external contractors and they started made a more concrete fundraising and PR work in the Wikimedia Czech Republic and what's important that she was able to finish the preparation phase which I'm going to mention slightly later and well we and why and what this bring this shift from external to internal fundraising in PR that is covered by Tali that's the topic of today's session I will start with lessons learned but I think it's good to be prepared for several things on the beginning. The preparation phase I mentioned takes several months to getting money to get the money it's relative of an iceberg and it takes time to get it what's essential to have or to create during this preparation phase I think is stakeholder analysis just to describe and set your target groups. What groups you have around and how to reach them because this is your essential circles these are your essential circles that you can reach on the first place and you should know how they look like and how you can contact them the best so you set target groups and you set tools next thing what I would suggest to prepare it's general fundraising strategy what we need to find out is how we support our three main program areas the best and we choose this we have three main program groups educational programs, community programs and partnership programs and as educational programs the best described to the general public we choose this for the direct mentoring as a community programs are the best supported by different type of grants this is what we choose for them and partnership programs the partnership with public institutions this is the best target for CSR or corporate donations so this is in general our main PR and fundraising strategy and the last thing what was essential to prepare is a new fundraising and PR strategy it doesn't need to be something really complicated but you supposed to know what, when, how, how many and how much you expected to bring my advice is keep it light what was our vision as well was that we wanted to create a fresh image for WMCZ so here is what we wanted to share with you it has been almost a year since we decided to hire a fundraiser and PR specialist in-house Pali works for 20 hours a week and she helps us to promote our activities better and she started our fundraising so what we want to share with you is what did we expect how is the outcome of this and specific examples of our campaigns and content Hello everybody thanks for being here with us the first thing I want to start with is just a basic overview of what does a fundraiser and PR specialist do in other words what I do for Wikimedia Czech Republic as you can see I do stuff at our public events like presenting and putting bounds on windows but seriously I take the overall presentation to the public and marketing under my wings I work part-time which means I cannot do everything but I make sure it works with our team members we have 10 members of Wikimedia Czech Republic team so I cooperate with the rest of the team I promote activities and the idea of re-knowledge on social media blog, website and other channels I create fundraising campaigns and take continuous care of our donors and supporters I come up with creative ideas and I am very lucky that our ED Clara mostly accepts them and does not shut them down I would like to start with a little bit about our first ever fundraising campaign which took part which took place last Christmas and it was pretty successful as it was the first one we chose our Seniors' Rights Wikipedia project because it's the most heartwarming one and we thought we had the best chance to reach out to people's hearts basically with it our education team does a really great work with that, they have already thought around 600 Seniors the Rights Wikipedia and they have a new hobby they have new friends they have new purpose, basically it's really great so we chose a local platform and we were as specific as possible with our goal, we said last year we thought 100 Seniors' Rights Wikipedia next year we want to reach 150 and in order to do that we need which we didn't end up succeeding in because we only got like 3 regulars from this campaign, but we reached the goal the amount of money the original goal was 30,000 so we got 40,000 crowns here are the outcomes we got in total 43 donors around 1600 euro to this day, a lot of new people attracted to the project which I think is very important as well and the whole campaign was just very feel good, it had a positive vibe we did a video with real Seniors who took our courses and then Wikipedia really became their obsession in some cases which is awesome with this female Senior who said something like that thanks to this project thanks to Wikipedia I was alright in quarantine otherwise I would be very nervous and stressed but this helped me to get through it people felt touched by that and the results speak for themselves how to take care of our donors you have to build a relationship with them it's not just fundraising, it's fundraising you want to let them know that they're part of something important and you can do that through many channels we usually do that through email marketing we created a thank you email with Kladda, she wrote it herself and we send it to every new donor that we have that we met and we also create for special newsletters for them a year so that they know how their money is being used and what do we do actually in fact, so we also invite them to personal events and we thank them at the end of the year with a card to promote your activities like their success depends on it because it does there are many ways you can promote your activities and some of them that we use a lot are press releases blog posts, Facebook, Instagram, Twitter we haven't used TikTok yet but I think it would work you can do that yet but it was just a little tip that I wanted to give you I think it could be useful you can also ask NGOs and companies to share your content this one is actually quite useful for us it doesn't cost anything to the companies and they can connect themselves with something meaningful so most of them take that opportunity and it can end up in higher reach coordination is the key as I said earlier there are 10 team members in the big media Czech Republic so I have to talk to them and help them to promote their activities themselves because I cannot do it all on my own as I only work part time so I create step by step tutorials for almost everything we have tutorials for how to write a blog post how to work with social media how to do email marketing which is also great for me it saves me a lot of time because every time somebody asks me something I can just send them a link which is really useful for them and in case I ever left this position it would be much easier for me to train a new person this is a system that Clara developed and she actually wants everybody in the team to do this and I think it's really great that's a little tip for you PR calendar with every PR output because when there are 10 people that do marketing activities you have to know when is what output given so we use Asana and I think it works really great almost for every job that we do, every task but with PR calendar I think it's extremely useful because you don't want two emails to go to your supporters in one day you don't want two Facebook blog posts being published at the same time it's something you really have to avoid so every time anybody does something that goes out they just write it here you put something out, you check it if anybody has already sent an email today you won't do it, you will do it tomorrow it's very easy but saves a lot of time in-person events in-person events are something I think we're fairly good at these are pictures of Czech Vicky Photo exhibition that we did last year Czech Vicky Photo is our contest of the best photos of Czech things on Vicky Media Commons and the photos are actually displayed for a month in our Scout Institute in the heart of Prague we did the opening we also did discussion about free licenses on the same day and it was really lovely it's a lot of stress and effort that actually pays off most of the time and it helps you create a real bond with both the public and the Vicky Media community this is just a short video of Poetry's Land that we did on the same day Poetry's Land for Wikipedia we hired artists that happen to be my friends to write poems about Wikipedia it was very successful and I think it was a great bonus for people who were there a lot of people came to see specifically them and they stayed for other activities as well so I think it's great to connect different works so another experience brought our new theme this year which we prepared in a form of a monthly challenge namely Human Rights Month on Czech Wikipedia this was a month long challenge to write articles about human rights almost 100 articles were created or enriched we held for online and offline editathons and we were able to evolve we were supported by 20 different Czech non-profits organisations who take care of human rights and human rights to pick in Czech Republic if you are interested in this project you can find more on our recent article so don't be afraid to talk about the awesome things you do it's just as important as talking about the things you are going to do to talk about the things you have already done and went well and this is something we do a lot I focus on a lot to follow up after every event so this is a video from our Human Rights Month on Czech Wikipedia it has English subtitles and I am going to play it for you Human Rights Month on Czech Wikipedia is a part of Human Rights Month project we tried to make sure that there are a lot of missing members or not missing members so for example about the individuals who are dealing with human rights problems or trying to change their activities and violation of human rights all over the world I write about my favourite kind of interests that are generally used to describe gender identity and gender identity this is important because I think we should respect every right to identity and the importance of those interests to those who care about it When I go online I want to find some useful information and when we got the offer to become partners with Wikimedia it came to me perfectly because it is a human rights project and it is a project that we have been working on and I think it should be a part of those information that the topic understands and knows about Today I am writing about Czech Wikipedia's new title and I am writing about Mahinur El-Masri who is an Egyptian lawmaker and a human rights activist who often helps injustice This topic is important for me because it works in the human rights sector which means that human rights are also part of my life and my job and it is also part of my job These videos are also a great way to thank your partners and to reach out to potential partners Next year we can just send someone this video and say look what it looked like last year do you want to take part this year I think it is pretty useful Promote your activities like their success depends on it because it does very deep We reach out with press releases almost every time we do a bigger project It usually pays off because we contact relevant media for example when we did our human rights month on Wikipedia we went specifically for hate free culture and they were interested because it is a topic that they have been working on for years So that is a little tip from me Girls just want to have fun and frankly everybody does make marketing and PR fun it is not dead hard and one of the things that we do that are fun actually or at least I believe so is two minutes with a Wikipedia series that we did already two seasons and it is basically just talking to Wikipedia for two minutes and presenting the volunteering the people, the volunteers, the Wikipedia and maybe sharing the idea that Wikipedia is created by volunteers which is something unfortunately a lot of checks still don't know but it is not easy to support free knowledge from our part and we were actually quite successful with this I did analysis of the second series recently and I found out that for a very small budget on something like 40 euro on Facebook we had 20,000 views on Facebook and click through to our donate page which is not that bad only two of them ended up donating but I think it is a good result nevertheless and now I would like to play one excerpt to you Wikipedia 19 years old 140 Carbina the next name is Kochar Biskupa What is the function of Wikipedia I am a member of Wikipedia and I mainly use it to solve vandalism What is Wikipedia vandalism? It is a serious behavior, no damage to Wikipedia How many hours a week do you spend on Wikipedia? It is between 0 and 168 What does your circle say about it? It tolerates, but it doesn't understand How many recorded photos I think it goes up to 5000 In any case, about half of it is waiting for its time What is your photographic specialization? I am always very happy to take photos of people or events, sports, now with Covid it went quite well, but I believe that I will return to it What kind of photo will you never forget? I think it will be a photo from the summer of June It will be a photo from the summer of June What stereotype about Wikipedia is not true? That we are not only vandalists What stereotype about Wikipedia is true? About alcoholism The host of 2 minutes with Wikipedia was T. Bednar, Tadejashi, thank you for taking the time Thank you too I am really proud of this project I am thankful to Clara, our ED that were able to do this I have to say one more thing about this It was not expensive because the presenter is a keen Wikipedia He is my friend and he did it for free and the cameraman is the friend of both of us and he actually was very low cost and it is another thing that I want to encourage you to do to reach out to the Wikipedia community because you can find very passionate people who will do things in the name of free knowledge basically So that was all for me Let's go to close this So, what does it change for me as an ED and my team to have an in-house PR specialist I hope you saw it for yourself What I would describe this outcome is that we have definitely concentrated work on both topics I mean public relations and fundraising Our public presentation in numbers went up immediately We were able to unify strategic communication externally and coordinated it internally and of course this freeing up the capacity of other team members but of course you have to find the right person and persist even if everything looks at the beginning like never ending space like Sahara for example So, good luck everyone I would like to share a few experiences with you and we are always open and happy to share more with you Feel free to reach us Contact us not only if you have questions but if you was interested in any of our activities connect our activities with your affiliates we will be more than happy as well both Natalia would like to start is the fundraiser supported group for Europe so if you are interested in this you can just write her an e-mail so thank you all for watching and have a great day on the Wikimedia Hello everyone My name is Olga and I am a product manager at the Wikimedia Foundation and I am here with Alex and Shimon who will introduce themselves in a second and we are here to talk to you about the new desktop experience Hey, I am Alex Hollander also from the foundation I am the designer on the web team and I have been with the foundation for almost 5 years now and I am Shimon a community relations specialist working with the web team I am an experienced Wikimedian and I have been working with the foundation for 5 years I have some slides for you that we will go through and present and then after that we welcome you to a separate call on Zoom to be able to do a Q&A Alright, as we mentioned we are Alex, Olga and Shimon from the web team at the Wikimedia foundation and we are here to talk to you about the new desktop experience So for the past 3 years we have been working on a new and improved desktop experience focusing specifically on making sure that our interfaces are welcoming to all readers and editors especially those who are new to our sites and who have come from diverse backgrounds and geographies over the past 10 years Right now we are in the process of finishing this work on working with communities, building up consensus and doing all of the work necessary to bring this new experience as the default to all of our Wikis We are very excited about this So for today first we will give you a quick introduction to the project overall and to our need to create a new experience After that we will show you a quick demo and give you some extra information on the individual features that we've made Then we will discuss our process for working with communities and affiliates and bringing this change across all of our Wikis And finally, as I mentioned earlier we will have a question and answer meeting in a separate Zoom call You are welcome to join us, we really hope that you do with a Zoom call in the etherpad for the session So before we get started I wanted to give a quick summary of everything that we will talk about So basically our team, the web team has built a new look or skin for Wikimedia Wikis Our main goal for this was to make Wikis be more welcoming to new users Right now this new skin is the default We have about 32 Wikis About half of them are Wikis that are in the top 20 We hope to bring this new design as the default on all Wikis starting next month in September We are currently working on talking to communities to make these changes and gathering consensus prior to deployment We are also working with readers to bring the word amongst readers via blog posts, a separate website for the changes and other media So first we will start with a quick history of our desktop interfaces and I will hand it over to Alex, our designer who will walk you through this Thanks Olga Yeah, so basically the first thing was to take a look at how the interface has changed over the past 20 years Sort of trying to understand where we have been and what changes have been made and why and a few things that we noticed Starting from this kind of 2002 interface which was almost pre-skin the concept of skins didn't really exist yet We see a super dense and kind of text heavy interface and as we progress to monobook and then eventually to vector the interface both starts to get more organized and sort of like sections and menus and things like that and also it starts to get a little bit less dense So you will see in a second when we look through the screenshots monobook has a little bit more space and then vector also has a little bit more space Another thing we noticed is that since 2010, of course there have been major updates to the default skin our team was very much focused on mobile One of the things specifically we were focused on was making it easier for people to edit on mobile But during that time that sort of 10 year gap there was a lot of activity from the community in the form of gadgets and user scripts also in terms of proposals for new skin like winter and actual new skins like timeless So a lot of the time we spent was looking through all of these customizations modifications that users and community members had already made over the past 10 years and there are actually not a ton of new ideas in the work that we've done it's mostly bringing together ideas that we saw or features that we saw that have already been developed On the next slide you can see the sort of original interface Again it's extremely minimalist and mostly just uses text and that was back in 2002 Then on the next slide you can see a screenshot of mono book which again starts to sort of bring things in specific areas or menus and has a teeny bit more breathing room to it On the following slide you can see a screenshot of vector which is what we're all familiar with and again there's a little bit more white space there and then we also included a screenshot of winter which was a proposal from 2014 developed by a staff member at the time Jared Zimmerman and we included this because it's got a lot of great ideas Again many of them coming from community developed user scripts like a sticky header and collecting the user items in a user menu and a few other things So yeah we kind of looked at all of this history Oh sorry on the next slide and started to articulate reasons for why we needed to change So I can't see the slides on the screen anymore but we should be on slide 14 at this point So yeah we started to articulate reasons for making changes to the interface which is always a difficult to do but it's also necessary and some of the reasons or the top four reasons why we decided that change was necessary right now Number one is diversity and inclusion So more people are using Wikimedia projects from all over the world and we want to make sure to support all of them specifically welcoming new readers and new editors from all different kinds of backgrounds on all different sorts of devices mobile and desktop you know for many people their first experience will be on a mobile device but desktop is still very important with over 50% of the page views coming from desktop devices and so we want to aim for consistency between mobile and desktop and maybe even eventually a single skin across both and then then we also know that there are a bunch of new patterns and new capabilities that are available to us like responsive websites and other CSS and HTML features that give us the ability to do things with the interface that aren't possible and we know that when Vector was designed nearly 12 years ago now for example the range of screen sizes that people used was much more limited and there weren't such large screens and there also weren't so many different types of tablets and things like that but things have changed and we are responding to all of that change and trying to find the best way forward so we can include as many people as possible in the movement and provide the best possible reading experience for everyone and as I said earlier part of our work has been looking at what the communities are already doing so for example on Korean Wikipedia and others there is already a collapsible sidebar on Hebrew Wikipedia there is a gadget that makes the header sticky as you scroll down the page and then sort of plug in developed by another user called Wikipedia Rehash increases the font size and introduces a maximum line length as well as many other Wikipedia Rehash and also as well as many other Wikipedia reader like apps and experiences do so yeah this stuff is the inspiration and sort of the building blocks that we've been working with and a sort of metaphor that we have talked about throughout the project and sort of a theme in our presentation is the need both for a dense interface kind of like a cockpit of an airplane which is what editors and power users often want and then a sort of more minimal focused interface like a library for reading and learning which is what a lot of readers want and trying to figure out how we can provide both interfaces and then on the next slide we're kind of asking the question will we ever be done and no there is no kind of finish line here we are at this stage of the project sort of reorganizing and setting the interface but as we know from working with community members along the way there's always more changes always more considerations so the interface will continue to evolve and we will continue to work on it after this project okay and with that overview I will move on to some of the framing I will pass it back to Olga all right thank you all and apologies for the technical difficulties so I will talk over what we mean when we say improvements and how do we know that the things that we build are actually improvements so starting with the goals of the project as Alex mentioned we really wanted to focus on the Wiki's and especially to make sure that they feel welcomed and that they feel welcomed in a sense that they know how to use our sites they are curious about exploring more of our sites whether that means reading more or maybe even becoming involved in our communities and becoming editors so our main goal for the project was to make the Wiki's more welcoming to new readers and editors and the secondary goal was thinking about the usability of the site and making sure that the site becomes more useful for everyone not just only for the new people but also to make sure the standard of quality and the ease of use is the same for existing editors and other power users that have been around for years now and been involved in the project for a long time when we were thinking about this idea of welcomeness we understand that it is a very open concept so we wanted to make sure that when we start the project we give ourselves measurements that will reflect the reality of what we want both the kind of softer side of the idea of being welcoming as well as the harder side of data and making sure that we are not building anything that is not proven to be better than what was there before so for our targets and for what we defined as success we had two sides the first side was quantitative so looking at things like trust and positive sentiment looking at different surveys for how people use the site and doing a lot of research the second part was a bit more direct basically for every feature that we built we compared its usage directly to the feature previously and made sure that usage went up or that usage and usability improved for the new feature over the old one we did this through something that we call A-B testing or multivariate testing where we basically show both versions to people so for example if we're looking at something like search we want to make sure that if search is we want to make sure that we compare the new version of search to the old version of the search and that the new version of the search performs better and has more searches which is something that we were able to prove so a little bit more detail on what this project actually is we've given a lot of this kind of higher higher mindset type stuff but we wanted to also get into the detail so the main thing that we wanted to do is bring the content into more focus we also wanted to make sure that tools that people use frequently are available on the page and are in places where people can find them easily in places where they are next to tools that are similar and potentially further away to tools that they are not alike at all so we wanted to make sure that things that people use more frequently are more easy to get to on the page than things that people maybe use a little bit less frequently and also we just kind of wanted to do some cleanup so over the years we know that a lot of different tools have gotten added into places a little bit haphazardly we wanted to make sure that everything is a little bit cleaned up and organized but at the same time we wanted to set some principles for what this project was not so from the very beginning we understand that the content belongs to the communities so we made the commitment to not change anything in the content area which is that gray area that you see in this image we also wanted to look at all of our different tools the same way we know that our content is important we also know that our tools are very important to our communities so we wanted to make sure that we don't actually remove any tools so tools might be in different places they might look a little bit different but everything that you saw on the page before we started making the changes you will see on the page after we made the changes and finally we didn't want to drastically change anything we know that Wikipedia is very distinct that it has a certain style and feel and we wanted that to stay the same we wanted to make sure that we're not introducing a completely new project with a completely new design we wanted things to still feel familiar and still feel welcoming and comfortable so that's a little bit about how we looked at the project from there we started doing a lot of different research and we began entering into this process for the way that we actually built things the first part of this process was the research that we did so here we worked both with readers and editors across multiple countries and multiple locations to make sure that we identify what the trouble was and what the problems were with the current interface so with editors and communities we worked in in-person meetings such as Wikipedia such as the hackathon we also talked to people on wiki with readers we made sure that we test globally in different countries such as India, Ghana, Argentina and Indonesia to make sure that we have a group of multilingual users of a variety of different wikis and to make sure that we talk to them specifically about what issues they were having with the site based on this research what we do is we identified problems that people were having and then we went into the prototype stage this is the stage where we start trying to solve some of the problems the way that this works is we built out potential solutions to some of the problems that we had identified then we begin testing these solutions similarly to the research stage we made sure that we tested these solutions across multiple languages and both with readers and communities of different sizes so with communities we tended to use central notice to tell people about our prototypes and through this way we were able to actually test on more than 30 languages and for each prototype testing we had between 2 and 300 replies from community members for readers we did more focus testing once again in different countries focusing specifically on the way people were using the previous version of the feature and the new version of the feature once we do all this research on the prototypes themselves we begin collecting the feedback and then changing the prototype based on what the research tells us so once that prototype is changed based on what we have learned we are ready to go to the next stage which is actually building the feature here our developers build out what we have settled on while we still kind of continue the conversations with readers and the communities to get more feedback once the feature is built and ready we go into the stage of quantitative testing so here we most frequently do A-B testing and also other types of quantitative testing so what we do is we ship the feature that we have built to about 50% of users on a given pilot wiki or partner wiki and I will talk about those in a second and then we compare whether it performs better than the old feature or not if it performs better than the old feature that's great we're very happy and we begin giving it to more people if it does not we go back we look at the feedback and we look at the data to make sure what the issue was and we look at the features until we can prove that the feature is performing better so we did this with all of the different features that we touched and now we're in this last part of the process which is scaling where we are ready to talk to more wikis have a lot of these conversations around deployment and bring these features to everybody so I mentioned that we were testing on our pilot what a partner community means is we have been working for the past three years with a set of communities who volunteered to have the new skin as on by default what this meant was that everyone on that skin was able to see the skin if you were logged in you could opt out whenever you wanted and switch to one of our other skins if you were logged out however that was the skin that you were using for other wikis we wanted to make sure that we are still able to get feedback so what we did is instead of making it the default we included it as a preference what this meant is that if you were logged in you could try out the skin and you could see and give us feedback however if you were logged out you were not able to have access to it what we want to do right now is basically bring access to the skin to all people who are logged out this is the focus of the conversations that we are having right now if you are currently in one of our partner communities or not in one of our partner communities we encourage you to check out the skin you can turn it on from your preferences in your skins list so I mentioned that we worked with these communities and something that was really important for us is that we really had a good representation when we were building out the skin so we really wanted to make sure that we work with communities that are both very large like French Wikipedia Portuguese Wikipedia for example as well as quite small we wanted to make sure that we have a good distribution of different languages that we have languages from every continent that we have a good distribution of scripts and that also we have scripts that go from left to right and finally we also wanted to have a good distribution of projects many times we focus excessively on Wikipedia when we build which is really good because it is our most popular project however it causes the problem of things not being built well enough to the standard of other projects this time around we wanted to make sure that we started building with different projects from the very beginning to make sure that all of the use cases from these projects are considered from the very beginning rather than retrofitted based on something that was built for Wikipedia so as I mentioned we are now almost wrapped up with all of our changes and we hope to begin bringing these changes as the default starting in early September 2022 right now we are focusing on discussing the changes across communities during consensus for deployment across communities both large and small we are also working on having meetings such as this and discussing the project updating our documentation as well as taking in consideration the feedback and the needs that we are getting from the communities and making sure that we are meeting those by fixing any kind of bugs or working through new requests that we are getting in okay so all of that said finally time for us to do a little bit of a demo for what we have built and I will quickly change my screen share so here it is so we started our changes once again by focusing on the content so in order to do that we made sure that the side bar itself is collapsible so people can use it when they want to and collapse it away when they don't we focused on limiting the width of the text to make sure that people can focus a little bit more and also to improve readability after that we built out a new search which includes context on the different search items by adding descriptions and images we began collecting a lot of the tools that were available here at the top of the page on their single menu and this is because during our research we saw that people were struggling especially new editors were struggling to distinguish which of these tools were their personal tools and which of these tools belong to the global navigation for example people were getting confused between the personal talk page and the talk page of the article itself after that we worked on languages we moved the language list from all the way here at the bottom of the side bar to the very top of the page to make it easier for multilingual people to switch from one language to another then we began focusing on providing better access to frequently used tools starting with the sticky header so as you know certain tools such as access to the history page or access to the talk page were previously only available at the very top of the page by adding these to a sticky header we're making them available as you scroll down the page and this makes it a lot easier to access these tools and this also saves a lot of time spent in scrolling I have a separate slide on this later on but I would like to mention that we were actually able to decrease the scrolling to the top of the page by 16% by doing this after that we focused on doing something similar for the table of contents so as you know before the table of contents was only available at the top of the page we were able to also add it to the side of the page and that is my very very quick demo right now we are focusing on the visual styles of the page and making sure that the look and the feel is cohesive okay so I will stop sharing the quick demo of the changes that we have made and apologies while I switch back to the slides okay so as I mentioned our new table of contents allows people to immediately understand the shape and context of the article and makes navigations between sections easier we actually saw in our AAB test that this increases clicks to the table of contents by 50% in terms of language switching the language switching change was designed for multilingual users however as I mentioned sometimes our initial way of building the feature does not work out this is an example of that when we first tested it we saw that while new readers and readers in general had an easier time with the new language switching we saw that this was causing problems for editors so what we did is we iterated on the feature and we made the necessary changes to make sure that logged out and logged in users did not switch languages less than before and to make sure that the feature is a success we also worked with the language engineering team at the wikimedia foundation who focused on languages to ensure that the new functionality included entry points for translations and wiki data entries our new search as I mentioned makes it easier to find the correct result by including links and descriptions for each result and we're very happy to say that when compared to the previous search in an AAB test we saw that more than 30% of people started more 30% more search sessions with the new search than we did with the old search finally our sticky header as I mentioned before decreases scrolling to the top of the page by 16% and that is saving a lot of time mostly for editors in different communities in scrolling another change that we made and that we're focused on is the line length and increasing the font size these changes allow people to read a little bit more comfortably and research has shown that limiting the width of the text leads to a more comfortable reading experience and better retention of the content itself okay I will go a little bit more quickly because I see that we are running out of time so something else that I want to mention is we know that no skin can be perfect and that developing our desktop experience is a process so we wanted to highlight some trade-offs and challenges that we have come across the first one that we have looked at is that of an improved reading experiences that focuses on the content and tools that are used more frequently and this we tried to balance with the preference some editors have experienced which we have tried to support as much as possible so as in previous skins communities and editors can customize the skin through user scripts and gadgets through the two years of the new skin's existence many editors have built such gadgets and scripts that augment the skin in various ways for example here you can see a gadget which stretches the text to width larger than the default we have collected a library of these gadgets and scripts the repository of our documentation the link for which is in the slides if you're interested in checking out the existing customizations or adding a customization that you built yourself we welcome you to check this out another one of our goals is to move to a more customized menu system once the new skin is available by default everywhere we look forward to moving towards such a system this would include the ability to pin certain menus such as the tools menu or gadgets such as the twinkle menu to the sides of the page currently we're talking to different communities and exploring possibilities for example we recently met with Russian-speaking editors one of the concerns they raised was immediate access to multiple language links at the same time this screenshot provides an idea of how we can set up a customized menu for switching languages and finally we would like to admit that not every skin is perfect for everyone we support our editors who choose to continue using the current version of the vector skin or the monobook skin and we would just like to confirm that we will continue maintenance for these skins and are not planning on any changes to them as a part of this project okay with just a little bit of time left I will hand things over to Shimon who will walk you through how we're working with our communities going into deployment thank you Olga so let me do a quick reminder I am the community relations specialist and my role in the team is to ensure that the team is with the communities next slide so we want to get many different groups and communities informed and included in their decision-making process we post announcements on the central discussion pages on the weekies such as village pumps, forums, cafes but we also go beyond that using banners, organizing office hours sending updates via our newsletter and joining the events organized by the communities we contact the affiliate as well here I would like to express my gratitude to three groups of Wikimediants firstly volunteer translators without whom we wouldn't be we would be limited to just a few languages so they practically enable us to communicate with the movement at large secondly to product ambassadors who liaise between the team and the communities predominantly the partner communities that Olga was talking about earlier and I would also like to thank the interpreters thanks to them people who do not speak English can talk to us at the office hours that we organize next slide soon we will begin informing logged out users about Vector 22 banners will appear on selected pages the readers will be able to preview the new skin and take part in a satisfaction survey next slide in the banners there will also be a link to a dedicated web page with basic information about the changes that web page as you can see is targeted to readers logged out users and if you are interested in the details about the project we would like to invite you to mediaweakie.org and you will see the link in the next slide so I would like to ask to skip to the next slide so here you can see the link previous one so here you can see the link to the relevant page on mediaweakie.org if you'd like to contact us see this page or send an email to any of our addresses now next slide so now we would like to invite you to a session for questions and answers this will be a separate event it will take place on zoom it will be in English only and will not be recorded on this slide you can see the invitation links the first one is for online connections and the second one is for phones I launch the meeting directly after this presentation thank you thank you all so much and thank you all for coming and hopefully we will see you in the Q&A session thank you thank you does it work for you Eric to share the screen working on it so maybe in the meantime I can start with the short introduction my name is Ion Ameton and I'm the executive director at Wikimira Sverium and I will initially give you a short introduction about the content partnership hub and what it's all about and then I will hand over to Eric who will be talking a little bit about the help desk a specific part of the content partnership hub we're developing and finally we will have a short workshop section which will be led by my colleague but we will be discussing how to get involved both in if you want to ask questions and if you want to support the help desk and be part of that with a part of being one of the experts helping out or one of the organizations supporting so but let's get started we want to keep this introduction very short and make sure that we have enough time for you guys to be part of the discussion so but as you might know the Wikimedia movement has worked very hard to figure out how we can improve our global impact by 2030 and over the last few years we have developed a number of strategic recommendations and these recommendations they are intended to kind of guide the movement's work and the investments that we will be doing in the coming years and one important change that will take place in the next eight years or so is that the movement will establish a number of so-called hubs and the idea is that these hubs will help to make the Wikimedia movement more diversified and to ensure equity in decision making and it's important to note that no such hubs existed this time and the idea here is that we will start experimenting and see what these hubs could and should be doing and how they should be organized Wikimedia is ready we are working on establishing a thematic hub around content partnerships in the coming years and we want to do this in partnership with other Wikimedia organizations and we want to together with them we want to provide a number of services and volunteers across the world so they can establish more and better partnership with content owners for example we can talk about bringing digitized content that will be scanned material from museums or universities to the Wikimedia platforms and the main idea with the content partnership hub is that there is an enormous amount of knowledge I mean there's information and knowledge that we want to gather from across the world from across organizations in the form of media files and data that will be super valuable to add to the Wikimedia and Wikimedia platforms and that our partner organizations they hold the key to this but we also know that the available capacities and capabilities they are limiting what Wikimedia organizations and volunteers are able to do for example how do you form a strong partnership with an organization how do you upload media or data or support the organizations themselves to do how do you make sure that the material is additive Wikipedia articles and otherwise being reused and these are all very difficult tasks the content partnership hub we hope will provide kind of organizational support and a bit of the missing infrastructure that is needed to make these partnerships more frequent and successful the Wikimedia movement has a huge amount of experience working with partners and the content partnership hub will not be replacing work done by others but instead the intention is that it will be directed and answered to the needs of the Wikimedia kind of filling the missing gaps the missing puzzle pieces so that more collaboration and coordination between Wikimedia organizations can be achieved if they decide to invest in it and that the hub can be a vehicle to do this we also believe that providing technical and other expertise and other support will allow more affiliates and volunteers in the movement to get started with content partnerships for example we could provide staff time from our developers to help a new Wikimedia user group upload images from the National Museum that they've partnered with so we want to help seek and valuable content from across the world to get on by we've already started a number of discussions what type of support will be needed what the hub could be working on and we also come back to a needs assessment and that intention here was not just to have discussions with the people we know but to actually reach out to people and learn from people from across the movement what kind of stuff they would need help with and what would be valuable for them to get supported and we identified five areas where our team could make a valuable contribution with rather limited resources currently and that we could be starting to work in the near future so to give a couple of examples this includes capacity building where we try to find ways to support new staff and volunteers to kind of effectively work with content partnerships for example to provide better documentation on learning materials or to support a knowledge exchange and later today my colleague Yusefine Hellert Larsson will give a presentation about an exchange program we're developing which is called the Grand Tour of the Community so please listen into that presentation as well we also need to see you know how providing software that is actually working all the time and you know that can really lower the pressure for people so that people that want to work on uploading media files of data can do that in an efficient way and for this software development is an important part of it and we are supporting volunteers developers on their work and also dedicating staff time to improve their critically important tools and our colleague Sandra Falkner she will be having a workshop later today as well around lunch here at 12 o'clock on what type of support it's most valuable volunteer developers that are creating and maintaining these important tools another example is international partnerships that we have a lot of contacts within the UN agencies and other intergovernmental organizations and these kind of organizations they have data that is really you know of importance across the world and they have a global focus and they want to have partnerships across the world with different local organizations but there's a lot of work to form good relationships and partner with them and to make the content available through the media platform and we think it can help with that but this today we're going to focus on the help desk and I will hand over to Erik to tell a little bit more in detail about that work thank you thanks John and thanks for giving me the work I I will try to share slide and talk at the same time as I can but as just as John I'm working for the Swedish Wikimedia Chakra, Wikimedia Sparia and I'm working a lot with the rest of the team for the content partnerships hub and one I think vital and important part of the hub is John mentioned is the help desk idea and when we did the needs assessment that John mentioned Wikimedia reached out and requested to get practical help practical help for example when it comes to making content from partners available on the Wikimedia platforms and as a solution to this request for practical help we decided to develop and launch a help desk and the idea behind the help desk I'd say is to be a relatively reactive support function there's a need from someone in the movement and a volunteer and the help desk team can provide the support that this volunteer requests and this support can be in pretty much any part of the journey so to say it can be from the very early steps how do you make advocacy for free licenses how do you create partnerships with glam institutions or whatever it could be but leading towards the end goal of making content available to the Wikimedia platforms through for example batch uploads and so on and it is reactive in the sense that it will respond to the needs of the movement it's not something that we decided and prioritized here from Sweden or from the global content partnerships helps team but it's an effort to try to involve the entire movement and build capacity and experience when it comes to working with content partnerships in the movement I'll elaborate a bit more on a few I think vital parts of the help desk that will make this possible such as the expert committee later on but first I want to spend a few moments to discuss and give a few of the early ideas we have on how the help desk process will actually work so like a very important goal for us when we have been trying to develop the help desk help desk function is to keep the barriers really low it should be something that the experience chapter that wants to help with the batch upload can get help from but also from underserved communities and represented communities and maybe especially you know the ones that wouldn't be able to do this otherwise so we're trying to define the best way for how to lower the barriers as much as possible and later on we will go over into more workshop mode and try to discuss together and I would really love to hear feedback from you guys on how we can do this in the best possible way the very basic start of the help desk process would be to send an email to the help desk email that is helpdesk at wikimedia.se as you can see on the slide we're also planning on starting monthly office hours for the help desk where anyone who wants to get support might find it hard to formulate the email in the best way or so on can come in and ask for help and also come to more practical questions when a request has come in through the email we will have an expert committee that I mentioned previously that will give an initial feedback and we will also form working groups where we will invite all parts of the wikimedia movement to try to help all the requests go in the right direction and the working groups are still to be organized but the idea is that they will consist of staff and volunteers that have expertise when it comes to exactly this kind of work and I think that there are several areas where it's really important to involve all parts of the wikimedia movement when it comes to communication like how do we reach out to all communities and inform that there is a help desk that can respond to their needs implementation like how do we actually do the actual uploads using the contents I initially perhaps writing reports how do we work in the best way to decolonize knowledge which is something I know that a lot of people are passionate about in their movements how do we get more books to wikisource and so on and I think that it would be really interesting to form working groups in several different areas to try to see how we can bring the help desk as far as possible and I think that this is also an area where it's really interesting to look into how we can develop joint applications for funding now I mentioned the help desk and the working groups but I also mentioned the expert committee and I want to spend a few moments elaborating on the expert committee because I think that's a really important part of the help desk and we can also today announce that we have an expert committee and running which I think is very really great but the work of the help desk as I mentioned will be guided by an expert committee and the committee is a committee of international glam experts that help us prioritize overview the request and develop guidelines for how to prioritize the work and why did we choose to have an expert committee for the help desk I think in the very basic sense it answers to the question how the help desk should prioritize between different requests and when we have tried to develop the help desk concept it has been really important for us it's a global service for the global movement and not only influenced by the minds of a few Northerners so the expert committee is a committee of experienced Wikimediants who have done work with content partnerships or glam institutions and that have innovative ideas when it comes to supporting the movements around content partnerships we have also developed a portal for the content partnerships hub on Merra and there is also a concept paper for the expert committee and how it works on the portal so if you want to dig into the details I welcome you to go there but with the help desk process and the expert committee I think we have most things in order to start to slowly start to do the work and with this I would also like to show you the faces of the great volunteers in the expert committee I would like to show you the faces of the great volunteers in the expert committee great group of diverse people from across the movement that come in with different backgrounds and different experiences and how to develop the best way and how to prioritize between the different requests and we have also actually had the first pilot request to the help desk that we have started to work on and find the best way to handle so with this in mind my idea is that we go over to some work shopping parts but maybe I see that there's two questions already in the chat should we save all questions for later looking at John and Josephine or should we try to go into them or respond to them in the chat maybe we can try to answer them in the document as well or if you have a few minutes and then we can round up the break so if you have questions save them for the chat then we'll try to do all of them either respond to them in the chat and then go over to actually do some some work shopping and with that I hand over to you Josephine Thank you very much and we will, we want to um oh there we go we want to divide you into two groups now and that comes from where you see that your knowledge or your understanding or your role in the movement is so one group will focus on you that want support want to get support from the help desk and the other group is if you have capacity etc to give support through the help desk because as we've heard we or the expert committee won't do the actual help because that's also spread out through the movement so we will I will share the link to the etherpad again and this will be used as documentation because if you scroll down there you will see questions for discussion and group room one that is if you want to get support thoughts on how you can make use of the help desk and there two questions will be discussed the first one is the draft process and if that would work for you or how it could be improved and the second question is how do we make it easy for you to understand what help or support you can receive and also how do we communicate those are linked of course but also to reach underrepresented groups or new people so how can other people that isn't in the core or get updates today how will they be reached through the help desk in the second group group number two there will be discussions on how to contribute to the help desk and the first question is in what way do you think your organization could support the help desk which what experiences, competencies and resources do you have that could help affiliates or volunteers that would like to develop partnerships where media and or data can be shared on our platforms and the second question is what would you need to be able to participate in the help desk for example from agreements, funding, staff time peer network, project management and there you can specify if it's a need to have or a nice to have so group number one you will be able to join if you want to make use of the help desk and group number two if you will contribute to the help desk so then I would need some help to start to break up groups and I see that we already have them great thank you Joel so room one is group one and there Erik will be to guide you through those questions and myself as well and in room two John will lead the discussions so if you open breakout rooms in at the lower part of the Zoom window you can be able to join room one or room two and I encourage you to do that right now so please join where you think you're suited to be yes we are coming back after the breakout five minutes before closing so please take part in whichever breakout room you would like to attend room one is if you would like to receive help from the help desk and room two is if you would like to give help through the help desk I see there are a lot of people still in this space but please join yes room one is give help and room two no room room one is if you want to receive help and room two is if you will contribute so if you feel like you want to start a partnership but you don't really know how to or if you have a partner with lots of data and you need help in helping them upload them then you go to or other things like that then you go to room one and if you have a lot of experience in partnerships or data uploads or strategic data and would like to share that knowledge with other partners then you go to room two so I see there are still quite a lot of people in this main space you can open the breakout rooms in the lower part of the zoom window and then you can then you can join the breakout room one is if you would like to make use of the help desk and room two is if you would like to contribute through the help desk so we are currently into breakout sessions where we discuss the help desk concerning content partnerships so if you would like to join in a content partnership and or have experience in content partnerships we have two different rooms for you now we will also distribute you through these to these different rooms room one is if you would like to get help from the help desk and room two is if you already have experience and would like to share them through the help desk so we are placing you in different rooms right now so that at least you can listen into those discussions so we will divide you into different breakout rooms where you can join and accept the invitation to join because we won't be talking here in the main space for 10 more minutes that's why we are inviting you to participate in the group discussions in the breakout rooms and I will just briefly check into those groups now just to see how the discussions are there and I will be back shortly into this main space a tool or an upcoming or an institution where you can gain help in content partnerships if you would like to cooperate with a partner around getting their content to our platforms and in group one breakout room one we are discussing if you would like to get help from the help desk and in breakout room two we are discussing if you have experience or knowledge that can be shared through the help desk and how that can be made so I encourage you to join one of the breakout rooms either if you would like to receive help through the help desk or if you would like to contribute to others wanting and needing the help through the help desk because we know there is a lot of experience in the movement that will be needed in this in this hub work that we are trying to establish the content partnership hub and I will just briefly check into one of the breakout rooms and then I will be back here again as we will round up this session recording stopped hi everyone we are currently divided into two breakout rooms where we are discussing the help desk the content partnerships hub help desk as Wikimedia Sferje is working on coordinating a service where you can get help or receive help to others concerning content partnerships so if you would like to establish a content partnership working with someone you know that has images or movies or data that you would like to get up to our platforms where you can get then you can get help through the help desk for example establishing a partnership or or do the actual uploads or whatever help you might need then the help desk will be there for you and getting you in contact with other parties around the world that has that kind of knowledge and can help you so that's what we are discussing in the two breakout rooms right now that help desk can be as good as possible for different kinds of users and if you would like to see what is being discussed then you can take a look in the etherpad notes so I'm posting them there again and we are just about to um to get everyone back so we can close the breakout rooms now so that everyone will come back to this main space so we will be welcoming people back there we go people returning from the breakout rooms I guess people are discussing things still we hope now they are closed 35 seconds and counting soon they won't have a choice but we will have to return I listened into both of the breakout rooms and there were interesting talks and discussions in both of them regarding the help desk great now the last group is thrown back into this main space as well thank you very much for your all of your comments and questions and we will definitely look into this Erik would you like to say a few final words or John who is also back now I see you want to say the final words John thank you all for coming today and joining the discussion in our group we had a wonderful discussion going and this broke up way too early I would have loved to continue the conversation for another half an hour getting everybody up to suggest their thoughts and ideas but for the ones that didn't have the time to talk please add your thoughts into the documents if you have other people that might have good ideas or things that they want to share please share this note document and ask them to answer the questions as in chronologically as possible and I see questions in the chat here another session after wikimania absolutely that is definitely part of the next steps here what the working group will be doing and how they will be structured because we are still in the conceptualizing phase of that we have the expert group now we want more people to join the work when we have a better understanding which it actually takes because we have done the first test run now with the first request so we know what we are going to be asking all of you to join so that is kind of an exception Erik do you want to add something to that I think that is a good summary and as I mentioned in the very brief presentation the help list is up and running we have done the first pilot case so please feel free to reach out if you have requests that you want to have support with or if you know other people help spread the word we will do a lot of more and more communication but it would be really great to have your help and if you have any questions or want to have continued meetings and conversations with us feel free to reach out either at helpdesk at wikimedia.se or to John or me or Josephine directly and if you have something you want help with working groups are not up and running we have dedicated staff time for the Swedish staff so we are available to help if there is something you think we could have some insights or help with the practicalities that you feel would be valuable to get support around so don't hesitate don't wait for all the workgroups to be up and running we want to get started we want to try an error already now so that is happening in parallel so please retouch us it is important to take you on a trip down memory lane in the old creeks of Deira and we are going to be introducing you to some of the best literary talents we have in the country the setting for our override is a historical trade route and we have chosen it as a tribute to the wikipedia principles of free flow of information the power of community and sustainable development let's go today and just for you we are taking a boat into the Dubai creek which is the heart and soul of the city of Dubai's favorite poets and performers first up we have Dr. Afratik Dr. Afra is an Imanati scholar and poet she has completed her PhD in media and creative industries at UAE University Dr. Afra also has a master's degree in diplomacy and has been published in international journals her research focuses on mapping the Arab literary sphere education, literacy social media effects and collective memory she has won numerous awards and her poetry has been featured on stages around the world her art explores a broad range of topics which include heritage, culture, identity legacy, self-acceptance grief and almost everything in between she writes and performs a blend of English, Arabic and French she is a founding member of untitled chapters of Imanati Women Writers please join me in welcoming Dr. Afra I'm so excited to be sharing these poems with you today this first poem is a poem that answers the question that I get asked a lot which is why do you do what you do I once walked into a classroom to teach a workshop and as I looked at the charming faces of the entire second grade I mustered all of my enthusiasm and I said I'm a poet to which one of the children replied wow you have the most boring job I said I am a poet and it is my job to take words fold them into tiny paper airplanes send them off into the world and hope they get where they need to go this is what we do unapologetically we write stories, songs and poems, turn everyday objects into extraordinary how wondrous it is to see cardboard tubes and imagine them glasses, blue sea swishing in the distance how wonderful it must be to have words dancing across stories to know that page is not blank it is a canvas with outstretched arms waiting to hug its next ideas to dissect and reconstruct our world because reason tells us that only impact is measurable where there is impact the energy of an object is converted to work this is about putting words to work because if we have learned anything collectively we can rise skip through stars like there were pebbles on a quiet river you and me and us and we have the power of stories within us but maybe I am just optimistic outside of the box so if you are outside of the universe and you live without the rules of the sanduqsa you find that there is a story you live inside of us on a straight line between a reality of our experiences and beyond our dreams and our stories and our thoughts to be and be and be to read and imagine and hope for a better future better, more beautiful and not easier so read stories write poems, put your words to work because here lies a story and a poem and once upon a time they do not sing or rhyme and they will not become unless you make it so so if you do nothing else make it so the next poem I want to share with you is a poem that I love because it's about loving who you are and it was born of the prompt imagine you turn out to be the love of your life under the gilded chambers of your heart marveling at everywhere it's been I wonder if there is room for me I stand in amazement at the doors though they are closed they're breathtaking carved and painted gold veins like delicate flower filled trellises winding wisdom woven into the fibers despite the rumors and lack of welcome math I stand in the doorway with a pie in one hand because I know better than to show up at your home empty handed I'm terrified I wonder if you will like me because like me you are skeptical of literally everyone adult ache just present enough to tell you that no matter how many poems you write into existence love is not something that is meant for you I know no matter how many times I try you probably won't open the door but if you do I tell you I left a piece of myself with the best clock maker I know so our existences can be stitched together at exactly the right moment if only for a moment long enough for me to tell you I bartered to unbind you from your deadlines and meetings the six alarms you set yourself every morning all three minutes apart because you like odd numbers and even spaces when the only thing you should be setting is music to this beat so you can dance like you would have danced at all the parties you weren't invited to that seventh grade birthday party on a Thursday pretending to be interested in your blue shoelaces because you were the only one who wasn't included and who needs their party anyways I'd show you that the northern lights are only a matchstick in the dark and you are the entire horizon if I could give you anything I'd give you this basket full of everything you needed but never received closure assurance that you were on the right path time if only to see that nothing was ever really broken time if only to know how much it can do I'd smash all the moments you thought you weren't good enough and mosaic them into a disco ball then I'd ask you to dance I know you don't dance but I'd ask you to dance to create movement in the solitude you've called home for too long we will waltz into the people we will be better for becoming and yes I know disco balls don't go with the waltz but you have a flair for the dramatic and I have a wild streak I know there are things you swore to never immortalize in your poems a broken grandfather clock a bruised bookshelf a conversation in the hallway the weight of grief but someday one day we will tell this story about your gilded heart with the carved doors to the world and there it was your face staring back at you pie and gift basket in hand endless staircases under your feet and you will say welcome home we've been expecting you thank you Dr. Afra for the brilliant performance which echoes this amazing atmosphere of the Dubai Creek up next we have Danabel Gutierrez Danabel is a multi-award winning writer actress and photographer she's the author of poetry books along to be the river and until the dreams come and chap books eventually the river surrenders and softer born in Las Pinas and raised in Cairo, Vienna and Muscat Danabel now lives in Dubai and is currently working on her next book Tears Across the Earth we also have Arkham born and raised in the UAE roots in Oman and Zanzibar Arkham is a young Emirati soul singer trying to make a difference with music and conscious entrepreneurship his music reflects the embodiment of the UAE where the old values meet the new and progressive a mix of old school soul and neo soul beats with lyrics rooted in positivity introspection, love and search for purpose all of this brought together with vocals that are reminiscent and the early soul movement please join me in welcoming Danabel and followed by Arkham hi everyone, I will be reading two poems for you today this first one is called Superstitions which is a little hard to give an introduction to so I'll let you just have the experience of it Superstitions from the soil I was raised the elders believed in the powers under it to counter Usug lick your finger and touch the stomach the forehead, the feet else make an offering to the balete or the mound from which you failed to pay your respects they say to grow longer hair cut the ends let the lock swim sa ilog sa dagat sa kanal it doesn't really matter or it does but who can say for sure it's true whatever they told you, whoever they are however inclined you are to believe in the significance of moles points on a landscape that is your body or stars if you like to believe you are the sky on the face meaning luck on the side of nose meaning grief on the feet meaning run on the nape meaning chaste they always told me how to relinquish control to surrender to cover my lips with an abanico when I smile they say do it they do not say how and I forgot even why the blushing phantom will appear alone at dusk in the damp dark green its transparent wing latticed, fades pink tempo on low or motionless the emergence out of habit it happens you get it I know more than anyone how this works uprooted only to find the channels are deeper so instead cut yet all the parts remain like a phantom limb my brain rewires reassesses all sensations of faith felt or not felt like the violet flame from the hands of those who should love me how they have set my life on fire I phoenixed my way out I had to at mula saabo I still sweep dust inward and never after sunset I still turn the lemon colored plate when someone leaves at dinnertime babangun parinaku before sunrise to meet the first sun even if I see nothing beyond my hand I will hope there's something to show up at dawn at daybreak an unkindness of ravens or a single one calling a new day in panibago umaga the clouds eating all of heaven in colors of the breakfast cereal aisle or the painted eggs hidden in the santan bush I am rebirthed daily year after year I wish only for light at dawn I take the glass and break it scars on my hands more than I can count put my best sunday dress on all floral and flow throw salt over my left shoulder and stroll under the trees whether I believe it I say tabi tabi po like they said like they said I thank the earth the sand and all that is under it for my feet I giveness I look up salangit to swallow the yellow yoke of the sun this second poem is called ode to the love of my life and it is my love letter to tabi missing the city during the pandemic I am jealous of American poets and their big apple love poems streets and fire exits romanticizing bagels and yellow taxis someone told me I would fit in new york like it's easy like I could grow wings like I've never been denied maybe another city would make me a better poet a better lover perhaps I am devoted to you even when my mother told me to flee I planted my feet through hands I miss you within a fortnight I miss you even now while we are dust apart in this bed city large how we are almost one unable to be seen without the other twalha talik a year and a half later in the garden in my bedroom jealous and seething of all the reckless love other people get to have with you I wince at what they call you when you're not listening they don't know you like I do I am hanging on a branch one side open an apple hollowed out by wasps like a ballroom archway with translucent walls shedding self and skin there is no name for this love unowned not belonging to each other like saffron tea and styrofoam cups faces lit by the blue of the car stereo like whispering prayers to lesser deities who never respond still I make believe or in cahoots secret knockings at secret restaurants floating down the creek for a dirham sunsets on the metro fairy lights on the boulevard two hour drives through mountains of stone and seven colored sands fruit stalls and carpets how you would point to the camels on the highway occasionally gazelles hi my name is Arkham I'm an Emirati soul singer and I'm going to sing a few soul songs for you some original songs for you the first one is called heavy it was about the last two years that we've all been going through some turmoil and it's about hope at the end of the challenges it's called heavy life's so heavy now everything everyone so brand new life's so heavy now everything everyone so brand new I'm so damaged now there's a weight on my shoulders bringing me down there's a hole in my chest pain with every breath bringing me down see the world's gonna change blink off and die but I'm gonna get by oh you're gonna get by we're gonna get by cause life's so heavy now everything's so brand new just life's so heavy now everything everyone so brand new I'm much a lot of now see the weight on my shoulders building me up I've got my head held high and the world's gonna change blink off and die and I'm gonna get by you're gonna get by we're gonna get by cause life's so heavy now everything everyone just so brand new we're all brand new life's so heavy now everything's so brand new I'm gonna make it by I'm gonna make it by you by my side cause life is so heavy now thank you so much thank you so much the next song is called towards the light it's a song to remind us that we all start dust and that one day when we turn to the stars it goes a bit like this then time I'm gonna tell you I'm gonna pass you by home door unto those you love you'll eventually know why then I have a wound you'll lie upon I've been broken on my line then the need the darkness I will call you sheep into your night with that salvation baby boop just look towards the light towards the light towards the light towards the light watch out now watch out now didn't hang girl ever consume you girl it's bone for me great you see your choice is how I made you you know that's the fact didn't kind of suffer bear you but you're so hard on by the world you wash your hand away only the ways one you say didn't hate ever taunt your home break your make you cry won't dry your eyes my brother see love will never die never die towards the light towards the light towards the light towards the light come on now yes I'm floating down there we have it poetry in motion it's been such a pleasure sharing this boat ride with all of you and with our performers Dr. Afra, Danabel and Arkham thank you and goodbye superstitions from the soil I was raised the elders believed and the powers under it to counter usog lick your finger and touch the stomach the forehead the feet else make an offering to the belete or the mound from which you failed to pay your respects whether I believe it I say tabi tabi po like they said like they said thank the earth, the sand and all that is under it for my feet for forgiveness I look up salangip haharapakum to swallow the yellow yolk of the sun Hello from the Wikimedians of UAE User Group we are delighted to take part in Wikimania 2022 and later this year in October we will be hosting the very first wiki arabia conference in the region right here in Dubai which we hope some of you will be able to attend in person we're a relatively new team and I wanted to share some information on the sort of direction that we're going in with our team and the work that we have been doing and thinking about doing and kind of just have a bit of a discussion about your thoughts on that your feedback, your input and help guide this work from your experiences so this is going to be a fairly interactive session so if you're in feedloop or youtube please join through to zoom on feedloop if you want to participate I'll try and also look at feedloop chat and like the etherpad and stuff but I think if you're in zoom that's going to be ideal so the title of the talk was about improving mobile web for experience editors the sort of more specific lens that we're working through is just talking about content moderators and so let me just quickly tell you what I mean by that so for us oh thanks Andrea I'll try to speak slow so for us content moderation means processes which review report or make changes to the contributions of other editors so that might mean processes like patrolling recent changes reporting bad articles using admin tools, undoing edits this isn't just limited to administrators if I say moderators I do also just mean active editors that are kind of doing things beyond just writing article content I want to make it clear that to some extent all editors are moderators most Wikimedia contributions are building on the work of others and so to some extent when I'm talking about more moderators or helping moderators I'm also just talking about helping editors as a whole so earlier in the year we published some user research, we spoke to a few dozen editors across a bunch of different Wikimedia projects and we published this report called content moderation in medium sized Wikimedia projects so we hear a lot I think from the biggest Wikimedia communities about their problems in terms of content moderation and we wanted to make sure that we were also thinking about how these sort of slightly smaller communities that are still needing to do a lot of content moderation work try and figure out how they were experiencing that and what problems they had so that we as a product team could sort of figure out some ways of helping there we focused that research in the Tamil Wikipedia and Ukrainian Wikipedia communities but as I say we did speak to editors from a wide variety of places reading a bunch of previous research and requests and that sort of thing and the main thing that we learned was that mobile web was pretty bad for content moderation so we have this project page on media that you could go and check out we basically decided that we observed that as we were speaking to all of these content moderators and active editors they were either saying I don't want to use mobile web because it kind of sucks or I can't do the things that I want to do on it or if I do use my mobile phone I sort of switch to desktop mode and I pinch and zoom through the desktop skin and that as I'm also an active editor on English Wikipedia so that didn't come as a surprise to me I almost exclusively edit on desktop but I think it speaks to an area that we're really sort of missing in terms of our focus because something like half of our page views to Wikimedia projects are on mobile and there are a pretty wide range of communities whereas many as 40, 50, 60% of editors are primarily editing for a mobile device and if they're getting frustrated, if they're not being able to do the things that they want to do then you know we're missing something in the sort of experience for them that we can hopefully improve so I'm going to get to a point in a minute where we can sort of chat about this a little bit but I just want to quickly explain some of the work we've already done over the past three to six months or so the first project we picked was a fairly small one there's this sort of overflow menu on mobile web when you're on a page there's obviously an edit button, a history button the watch list button but there's some other functionality that sort of gets hidden away behind this drop down menu it includes things like moving the page, page information linking to the Wikidata item it also includes administrator tools like protecting the page and while that was already implemented the only way you could get to it was by turning on the advanced mobile contribution setting and so we thought that that maybe wasn't ideal and there might be a way to bring that to all editors so that they have access to those sorts of features like moving a page without having to go and find some setting that isn't hugely intuitive and so we made some improvements to that menu we added the block user button if you're an administrator and you're on a user page and we also did some research with newer editors and found that that menu wasn't very confusing to them it was kind of understandable and so we decided to roll that out to all editors so now if you're a logged in editor and you have a user account then you should see that drop down menu on every page now the second thing we've been working on is preferences at the moment on mobile web there is no link to user preferences which kind of surprised me when I realised this you can open the search bar and type special preferences and then go through to the page but that's obviously very unintuitive if you don't know that page already exists and that's obviously a super critical page for editors it includes functionality like changing your password, changing your email address updating your notification settings, turning off banners and so we thought that even though maybe isn't a specifically a moderation feature that seemed pretty high priority to us and so we're currently working on a new design for that page and then we're going to make sure that it's linked in the interface so that users can kind of access that page and take a look at it so I've seen at least one or two questions in chat already and I just want to kind of open up for a maybe quick 10 minute discussion on mobile web in general I don't know if you want to put this in zoom chat or in feed loop chat but maybe raise your hand or something if you try to use mobile devices to edit on a regular basis and then I'd love to hear what your experiences are what problems do you face you can feel free to either put that in chat or unmute if you're on zoom I do see one question already about whether we include blocking users in the scope of our team and I would say not specifically there are other product teams at the foundation like anti harassment tools and trust and safety tools that kind of spend more time thinking about blocking users we did end up adding block user to that drop down menu because it was missing but I think any further than that we're unlikely to sort of make changes to how users get blocked so that aside feel free to unmute or stick in chat if you have thoughts about your experiences of using mobile web at all so I see in chat Abdul says I use mobile devices to edit I'm curious what kind of edits do you make are they sort of big edits they small edits are there are there typical activities you do on mobile that you don't do on desktop yeah yeah hi Sam nice to hear from you yeah generally as a more experienced sort of user of course there are sometimes when you have sort of don't have access to your computer and edit from mobile phone is sort of very necessary but yeah it's generally nice to see sometimes yeah for example on our discord server on Ukrainian Wikipedia we have this user that only edits from mobile phone he's kind of a new user so all the time we hear some like sort of arguments why is this there not there something like that so yeah it's kind of it's important to get sort of this perspective of new user maybe and yeah it may not be very obvious sometimes but yeah yeah generally we need to make any improvements I think in mobile devices yeah is nice work yeah thanks yeah absolutely thanks for sharing aptal refuge do you want to speak hello hi butch go ahead okay I posted my question on the chat actually this is ongoing issue that I conference sir this graph chart I've been I already made about a thousand articles using this template and I cannot I am not comfortable doing this and using this graph chart and it's visible on the mobile browser but on the on this Wikipedia app it's not visible so charts can be seen there gotcha that's good to know yeah and so this is an important point is that we're the scope of our team is to think about mobile web so through a browser the apps are kind of distinct and there are other foundation teams that work on those but I'll make sure to take that to them and see if there's not already fabricated ticket or something that they could look at I'll make sure they know about that I'm just scanning through there's a whole bunch of comments on on zoom you mentioned that you don't enjoy editing from mobile because it is kind of limited in terms of functionality and interface I wonder what kind of functionality do you find is missing what is it you're trying to do that that you aren't able to do for example I handbox but when I try to switch into the editing mode I seem to only have access to only the info box plus the intro but the general the general article is not visible on the device even when I try to pretend the orientation of the screen still I seem not to really have the content the entire content of the article displayed and as well the font screen really is the interface is really small if you are really if you really want to do like reasonable editing with Pidya and any other projects I believe something font screens are always small in size yeah absolutely I think I've seen discussion on that as well that on mobile you can only edit section by section so if you hit that main edit pencil it actually tries to get you to edit that like top section and you can't edit the page as a whole I think that's something we could definitely look into because I've also had that frustration to edit on mobile I just wanted to sort of find some maybe at least one example of I think that should be maybe looked into this user was sort of reporting to us so yeah it's interesting but I don't really know how because I didn't really do it myself on mobile but in fact it is quite hard to find this sort of move from Wikipedia to Wikipedia from mobile phone there was some mistake in sort of templates infobox on the right if you're on mobile not maybe from the right side but yeah so user would try to sort of change that and moving to that wasn't as easy as maybe should have been maybe not so yeah that's something to think for yeah thanks for sharing Jungjoon can you hear me can you hear me oh yeah so I'm Jungjoon for Wikipedia by the way so I have several experiences that share I'm not sure it's going to be maybe duplicate because I joined the session a little bit late but yeah so what I was feeling personally about mobile web is like I can use my word control the administrative access to the mobile I know the editors I'm pretty sure other peers explained many concerns on the administration side I know it is like the most major problem because like for example if I want to protect our blog it is kind of like very messy or interpace so that I cannot able to using it and I cannot able to using somehow the desktop mode so like how I using the Wikipedia mobile is like I just like to manually convert it to the desktop mode and using it that way I don't have a problem but I know previous person already so I'm not going to do repeat again and yes so the biggest problem also is the mobile interfaces basically just look like just like the reader readers interface and I don't feeling like that does not encouraging any people to edit or not giving the throwing the message that you cannot able to editing or those things so I thinking that's kind of important in order to get attract the mobile especially because nowadays many people are using just only the mobile not the desktop interface just like the contribute over the project yeah I think those are great points and it segues on great to what I'm about to speak to I just want to speak to one question that Amir put in chat about the strategy or planning to have a responsive interface that is you know not a separate website you know at the moment we have this dot m and there's this very hard line between sort of mobile and desktop I think that's a discussion that we should have and where our team is talking to the reading web team who are doing the desktop refresh work at the moment we've been speaking to them quite a lot about this work and I think that's something we're going to keep talking with them about I think they'll be in the best place to work on this rather than our team we have quite a small team but yes I would love to see that as well but it would make considerably more sense than this sort of hard line desktop versus mobile paradigm that we have at the moment but okay thanks for sharing your input I'm going to move on a little bit here and actually build a bit on what Jungjin just shared which is the mobile interface is very much a reader focused interface I do personally agree with you there and I think that's because that's what a lot of the work has been focused on in the past on mobile web we've historically at the foundation I mean been thinking primarily about readers when we've been making changes to the mobile site I will say the reading web team did some great work on advanced mobile contributions a few years ago but we kind of want to build on that and see if we can make this better for editors as well so one of the big questions that we have then is like how can we increase the number of mobile first content moderators and I think making your first edits is also pretty good on mobile we have the growth the growth teams structured tasks that you can kind of engage with finding the edit pencil I don't think is too difficult but past that how do you then become a member of the community and an active editor and a moderator and that question is partly spurred on by some data we were looking at so we pulled some data on desktop first editors and mobile first editors so by that I mean editors who make more than 50% of their edits on desktop or mobile first of all you can see that there is a lot more active editors on desktop than mobile which maybe is a concern in itself you know if we have half of our page views being mobile readers then I might personally expect that number to be higher for mobile but even of those active mobile editors they are much less likely to participate on talk pages much less likely to participate in project name space pages much less likely to have an advanced user group like patroller or rollbacker and almost no administrators primarily edit from a mobile device and yes these are numbers from all projects combined so of the 3200 administrators 99% of them primarily edit from a desktop device and that number really stood out to me it really feels to me like if you're a mobile first editor you should have something approaching an equal opportunity to become an administrator and be successful in your project and be able to help out in that way but at the moment almost zero administrators primarily edit from a mobile device and if you look at mobile only contributors that last column so that's 100% of edits on mobile web that's sort of even lower across the board and so this is one of the questions we have is like we want to make mobile better for active editors but we also want to think about can we bring more editors through that pipeline from making their first edits to being an experienced active editor patroller administrator in a way that can then support the community more broadly so as I said mobile first editors are much less likely to be moderators and administrators and again I want to spend 5 or 10 minutes just having a chat what do you think the barriers are for new editors in terms of using those moderation tools on mobile and when I say moderation tools I mean things like reporting bad content that they see or undoing edits patrolling what do you think the biggest barriers are to those editors and how can we help mobile users discover editing tools and perhaps thinking about this in a way that isn't going to increase the amount of vandalism for example not making it too easy to just go through and make very rapid edits for example I'd have to hear your thoughts on that Jungjun I see you have a hand up was that from before or do you have a something to share on this if before but yes but the only thing I can add for a point is like some like user maker gadgets are not like mobile like that's the point I can pop popping up yeah thanks yeah there's a comment in chat from Vera about it being hard to find out about tools when you're only familiar with the mobile experience I think that's a great point I think sometimes when we as experienced editors when we think about it we already know what tools are available and so we might go looking for those tools that we're familiar with but if you're a new editor and all you've done is you haven't spent much time on the desktop site you don't even know what tools are available to you and so we definitely want to think about how to make that mobile experience inviting and sort of explanatory set it up in a way that teaches you a bit about how all these tools work there's a comment about how many mobile first editors are very active i.e. 100 plus edits a month I guess that's a group likely to become admins yeah I think you're right we haven't dealt into that data any further than just looking at those active editors but I would really like to speak to those very active mobile editors who aren't moderators or administrators and see what they think a comment about having a twinkle interface on mobile would go a long way I think that's a great idea that's something that we did look at when we were doing our user research and I think even for desktop some of the twinkle functionality really is like very useful and very important and I know that that's broadly an English Wikipedia only tool I know that other communities have imported some of it or tried to import it but yes I would love to see that and I think it would be especially useful for mobile okay well I'm going to move on from this slide there's going to be some more opportunities to share your thoughts because I want to share with you that we have and this is a fairly new theory so I would love to please be critical of it and tell me what you think but we have a theory about how new editors become active members of their Wikimedia projects and it relates to four key pages and these key pages I've been referring to as kind of revision navigation the pages that help you navigate the edits that other users are making because we think that after an editor has made some of their first edits you know after they have copy edited an article they are interested in or they've done a structured task from the newcomer homepage at the moment I think they don't get then guidance on where to go from there and we were sort of thinking about this and we think that there are sort of four key pages where a new editor learns some really fundamental things about how Wikimedia projects work and so these are the page history which lets you see every edit that is made to a page if you're a brand new editor that might be a novel interesting thing to you that oh I can look at the edits other people have made specifically they can go through to user contributions and see every edit that an individual contributor has made they can then from those pages go through to a diff and actually look at those individual edits and then of course they can use their watch list to track edits to those pages and so our theory is that those four pages are sort of core to graduating a user from they've made their first edits to they understand sort of how the Wiki works a bit more broadly and how they can navigate those pages and see what other editors are doing and then maybe engage in content moderation if they see the undo button or they find the recent changes feed that sort of thing and so we've been thinking then and I'll show you some things on this in a minute but we've been thinking then about if these four pages are important then what are they like on mobile at the moment and how could we improve them but first I just want to give a couple of minutes do you agree with this idea that these four pages are sort of critical to becoming an active editor are there other pages or workflows that you think might be missing here I'd love to hear your thoughts so there's a comment in chat saying that I usually show recent changes first and then show how page history and user contributions are filtered I think that's a great point we haven't included recent changes here but I can absolutely see how that is a key element when you say that you show recent changes first is that brand new editors people who haven't edited at all or is that kind of to people who have started editing and Darcy says these aren't the only lists used for content moderation recent changes, cleanup backlogs yeah I completely agree this definitely isn't everything that an editor needs to do content moderation we're trying to focus really on the first steps that they can take after making their first edits making sure that those key core components are good yeah that's a great point recent changes is important but it doesn't scale well for very large work use I completely agree with that that's something we found in our user research when we spoke to contributors from the larger work use they said I need filters for recent changes I need auras, I need tools like Huggle for filtering edits and then we went to small work use they said recent changes is fine I can see every edit that has happened to my work use if I filter for anonymous edits I can see the last week all on one page and so yeah I absolutely see that Darcy asks the newcomer portal on the user page seems to work really well is that on mobile yes it is also on mobile I actually think it might have been developed as kind of a mobile first experience and then brought to desktop even and so mobile editors can get that new homepage and I think we've been speaking to the team that develops that tool I think there are opportunities to for editors who have done some of those recommended edits sort of take them then through to more content moderation or reviewing patrolling sort of contributions because at the moment they're mostly sort of building on existing content I'd love to think about what those sorts of contributions might be like Nick comments that too much space is wasted on mobile so it gets sold destroying to browse through more than a handful of recent edits that's interesting yeah a lot of white space is something we've noticed as well and I think it's always a balance between and I think if any of you saw the talk earlier from the reading web team about the new vector desktop interface it's sort of a similar issue we want information density for experienced editors but also we want it to be navigatable and sort of clear for people who aren't so experienced and so it's constantly a tradeoff cool well thanks for all your input on this I'm going to move on to the next topic which is assuming that these four pages are pretty key where do we start as a team in terms of making improvements and so the first step that we think is most important is improving the diff page really all of these pages and all of these workflows come back to looking at an individual edit and seeing what changed and in our view the current diff page on mobile doesn't really support a new editor in understanding what is happening the page hasn't changed for a very long time it was designed a long time ago as far as I understand it and at the moment it's missing some pretty key features and links so the one that the communities have raised a lot is the undo is missing you can thank a user for that edit but you can't undo it I know that some communities have a gadget that allows you to undo but otherwise that button is just not there you also can't get through to the page history you can't get to a user's contributions very easily your watch list is a little bit hidden here and so this really stood out to us as something that needs improvement yeah Michael points out that the diff also doesn't work with red green color blindness absolutely not only is that diff kind of a mess to pass that was just someone copy editing a paragraph if you're red green color blind then that's actually really hard to figure out on desktop of course we have that two column view and it's yellow and blue and obviously the position helps left and right but on mobile that green and red is the only way that you can understand the difference between added and removed text so just to be clear this is the current state this isn't this isn't our changes this is what it looks like right now what we think needs improving Darcy asks is the diff algorithm the same as used on desktop it is different because on desktop you have a two column view and so the algorithm only needs to show you what was removed over here and what was added over here on mobile the algorithm needs to put those things together and as you can see from that example there show you what was removed and also what was added right next to each other and I think it could be improved a lot I've seen other inline diff engines there's a tool called wiki diff I think which has sorry wiki ed diff it also uses inline and it looks a lot better than this one because it breaks up less of the words so you get more of a removed sentence and then more of an added sentence rather than being like every other word so I think we can make a lot of improvements to that diff engine so that that's clearer to look at it and so having looked at this and sort of decided that this isn't great and we can make some improvements to this we've started making some very early sketches this is absolutely version 0.001 of kind of our explorations here this is very early days but we made some very simple wireframes of what a new diff could look like on mobile so some of the key things we were thinking about here is obviously getting rid of that red and blue sorry red and green diff change and making it probably yellow and blue given that that's how it is on desktop but we could also introduce some more elements there like crossing out the old text so that even if colour blindness is an issue you can still tell what was added and what was removed compacting some of the top of the diff so that you can see the diff more easily straight away thanks to the page history to user contributions and of course making sure there's an undo button on the undo button also we were talking about the fact that if you undo an edit and this is true on desktop and on mobile it opens the full editor so that you can make a partial change if you wanted to tweak the edit as part of undoing it but we looked at some data and found that in the vast majority of cases when someone tries to undo an edit the whole edit making a partial edit is pretty rare and so we were thinking especially on mobile why not have it so that when you click undo you can just edit your edit summary and then confirm the undo you don't have to open the editor at any point though you can if you want to so this is just kind of an early exploration we're not we haven't tested this with anyone yet I think you're more or less the first community members who are seeing this so I'd love to get your feedback on what do you like or dislike about those sketches how do you feel about the inline diffs and what do you think about that undo process what comes to mind for that I see that Amir has an immediate thought that this is dangerous do you want to expand on that if I'm allowed to speak there's a reason revert and undo are separate on desktop it was much earlier revert was there when I joined in 2004 undo appeared around 2007 or so and it may or may not be the reason but 2007 is also the time if you check by data when it became harder for new editors to join and stick maybe not but it happened more or less at the same time that the undo button appeared so there is a theory that was one of the reasons it became harder to join Wikipedia so this will essentially give the revert permission to everybody so that's there should be some very careful thought dedicated to this yeah thanks for showing that I completely agree I'm always wary about making it easier to do these sorts of things because on the one hand as an experienced editor you might think yeah I want to be able to do this as quick as possible but making it too easy is also dangerous because we know that the process of having your edit reverted is not a good one when you get a templated message when you get that notification that says your edit was reverted you're much less likely to continue contributing and so I completely agree if we were to do something like this we would want to both be doing a lot of user testing and also a lot of data monitoring to make sure that as we gradually tested it and rolled it out and A B tested it that we weren't seeing like a hugely negative effect there on retention Mike how do you add a custom edit summary in that since the box is all filled with the automatic text yeah that is a question that we'll have to answer I mean I think this would probably work potentially in the same way that it does at the moment where I think maybe if you click into that box it could the text could be left aligned right so you can add your comment at the end like on desktop that's something we'd have to explore like I say these are very early initial explorations and so that those kinds of questions I think we'll get into if we move forward with this there's a link in chat to a good gadget for partial reverts that's really helpful I will take a look at that I think like other product teams we're often looking at gadgets and user scripts for inspiration you know if editors are already fixing a problem themselves then that's a good signal that we should consider that approach in the software by default and so I want to just then open up a bit more broadly given that we've got maybe 5 or 10 minutes left is there anything else you want to share with us about content moderation on mobile are there any tasks that stand out to you as maybe well suited to mobile or maybe things that are just too difficult to do on a phone that we almost shouldn't bother trying to make fit into a mobile screen size anything else that you think our team should be aware of fixing coordinates on nearby articles is a fun micro task yeah oh and Jung Jin how this looks in a tablet is a great question because I think we often forget about tablets we think about mobile screen size we think about desktop and we forget the tablet uses the mobile skin but obviously blown up a bit so those will definitely as we start making better designs and more detailed designs definitely tablet screen sizes will be a part of that and yeah Nick making the link to switch from mobile to desktop more visible that's an interesting one because on the one hand I agree that that could be beneficial on the other hand I think ideally mobile would be good enough that you don't need to switch to desktop we're actually currently implementing some some data logging so that we can monitor where and when those clicks the desktop happen because I think that will help us figure out which mobile pages aren't working what functionality they should do and so we will we'll be thinking a bit more about that but and yeah Michael I've heard that that link sometimes doesn't all work so that's something we'll we'll also think about okay so we have a few minutes left there's just one final thing I wanted to say then quick comment yes Darcy notes that even if mobile is good enough to never need to switch to desktop users should always have preference I agree I'm not saying that we should get rid of that button at all certainly you should always be able to switch if you need to so if you want to stay up to date with the work we're doing and have more input in this we have a page on MediaWiki it's a moderator tools there you can find links to the project pages for the work I talked about that we've already done but also that we're planning to do that work on diffs and revision navigation isn't quite up to date today but I'm hoping to update it in the next couple of weeks to sort of have more of those wireframes and the things we're thinking about there you can contact us directly probably the easiest way is to email me but also you can find me around the wikis and we also have a newsletter which is brand new we haven't sent any issues of that out yet but you can find that on MediaWiki at moderator tools slash newsletter please go there and sign up either with your own user talk page or with the community venue that you think would be interested and we're planning to send that out maybe once every few months just with sort of updates on what we have done what we're working on and sort of where you can give us more input and give us more thoughts and feedback on what we're working on so that's all I have I appreciate everyone's input I think this was a really interesting discussion I'm going to go and copy the entire chat into a document and make sure that I have that available to me to read through again later this was really helpful to our work so thank you everyone for coming start a little slide share how does that look everyone I can't hear anyone in jitsi at the moment you guys are all muted excellent hello everyone I just want to get some feedback from everyone if you guys