Hey, I'm Cody from Security Manager. Do you want to learn how to run a Medicare appointment properly? What should your presentation look like? What steps lead you to closing a sale? This presentation helps you in closing deals and getting prospects to make decisions. That's where best at. Medicare sales presentation in four steps. We're going to break this down from the warm-up, the fact-find, the presentation and the close because they're together and wrapping up and cooling down. So let's first start with step one. Warming up. I always spend 5, 10, 15, even 20 minutes sometimes building a relationship with the client, getting to know them, asking questions about what do you like to do? What are your favorite hobbies? There's also an old Ford reference that I heard from an old sales manager years ago. F-O-R-D. Family, occupation, recreation and desires. Get to know their family. Learn about what they did before they retired or what they're currently doing. What do they like to do for fun? And what are their desires, their goals? Where do they want to be? When you look around the room, do you see, I'm a big Cowboys fan. Do you see Cowboys pictures on the wall? Do you see a cowboy hat? Do you see fishing gear? Are they on a farm? Are they in the city? How's the weather? Get to know them. Build a relationship with them. If you get to know the prospect, it will be easier to get them to make a decision at the end of the appointment. So I say that step number one is super, super important and making sure that you get to know them and that they trust you and that they feel like that you actually care about them. That helps later on in the conversation. So step two now is the fact-finding portion. This is where you want to get to know what they have, what they want, what they need, what they can afford, what kind of coverage, what are they looking for this to do for them? What are their goals from this? Some popular questions I like to ask when I go into a Medicare appointment is, hey, what got you thinking about talking to someone about your Medicare? Was it the plan you have? What's your paying? When's the last time you heard from your agent? And then it started to ask them, what's more important? Paying the lowest possible price, having the best possible plan, or making sure that you can get a hold of your agent? Or all three important, ask questions to get them to talk. That's what this fact-finding portion is section is about, getting them to talk, getting them to answer questions. For you to ask open-ended questions so that you can get them to talk about what is going on, what they're looking for, what they need, because a lot of times if you ask questions properly, they will begin to tell you what they want and what they're looking for. So that's why I feel like this is huge in a Medicare sales presentation. Step two, the fact-finding portion sets up step three, which is presentation and close. In the presentation and close, you want to build the value of you, your company, the product, and what you're selling so that they know that there's value there, which helps them when you get to the close. Because when I'm going over value, I want to get little yeses. I want to get answers to questions. I want to get yeses along the way, these little trial closes that we talk about. I want to go over the benefits of the types of policy that you sell, the benefits of doing business with you, the benefits of the company, and I want to get yes answers to questions along the way. Like for instance, a Medicare supplement plan F is the best Medicare supplement plan. It's the best Medicare plan on the market. Is that important to you? Do you like the thought of having the best and most comprehensive coverage on planet Earth? Is that important to you? Get trial closes, get questions answered. Once you've gone through the fact-find, and then once you get into building value, then you've got to move into the actual presentation where you're presenting the product, you're presenting options, you're presenting the solution from highest to lowest in descending order, from the highest cost to the lowest cost. And the reason is, if you do it in the opposite order, if you do it from lowest to highest, they'll remember the lowest, cheapest option. And when you do it in ascending order, they will always think about the smallest option. And the fact that you're trying to take away, it'll feel like psychologically, you're trying to take away the smallest option away from them. But if you do it in descending order and you start with the largest and you focus on value and quality, they will think of it in terms of, oh, that's the one I want. And every one that you give, if you give three options and you do it in descending order, the next two options will feel subpar in their mind to the first option that you laid upon them. And so that's where presenting and presenting the right way in the right order and then moving into a close. That's why I always put, in step three, I always put presentation and close together because I feel like you can't have a proper presentation without a close. Everyone's got a gift. I feel like a gift that I've been given is getting people to make decisions. For instance, if I'm in the middle of an appointment and I want to ask them a question, I want to get answers to the questions that I ask. I told a story on one of our agency calls recently this week and said, hey, I ask people, do you know where your policy is? Well, if they don't know the answer and there's better ways to work questions, but if they don't know where it is, follow up with another question. I was told by a sales manager years ago, you can ask the same question over and over again, as long as you ask it a different way each time. So the second question after, hey, do you know where your policy is? If they say no, if you knew where it was, where would it be? I'm telling you, it works. It's worked well for me. And so when I get into close, you can do the same thing in the close, which is why I wanted to tell you that story real quick. Because when you get into close, you say, hey, which of these options are you most comfortable with? Which one of these three do you like best if you give three options? Well, they may say, well, I really don't know. Well, if you were going to choose, I always like to put them in a hypothetical state so that I can start to get them to move from, I don't know, to a yes, closer to making a decision, which is what our goal is from a presentation. And so when I get into the close, I want to get into putting them in hypothetical situations. If you were going to make a decision, if you were going to take advantage of this, if you liked this, if it was important to you, which one would you go with? If you had to pick one, which one would you choose? Everyone's going to make a decision. Everyone's going to choose. And so if you start to move them in that direction, you will get them to make decisions and to choose. After you've closed them, then we move into step four. Step four is super important because step four is about long term, building that relationship, continuing that relationship, what you don't want to do. You don't want to sell a policy and then run out the door. That's something you definitely do not want to do because they're going to feel like, hey, he was just here to sell me.  Are you happy with your decision? Do you have any questions? Were there being any reason that you wouldn't keep this for the rest of your life? Do you have any referrals for me? Are there other people in your life that you feel like can also need help with this? And so this is where I want to concrete things. I want to make sure they solve value in it. Make sure they're happy. Make sure that the decision was the correct decision. Make sure that if there's referrals to be had that we get those, that if there's a chance to continue that relationship that it is. And then after I solidify those things, I want to, and I also want to, before I move into cool down, I want to explain the next steps of what's going to happen moving forward. So we've took the application today. I'm going to take it back to the office. We're going to fax it off to the insurance company. They will mel us a policy. I'll bring you the insurance policy and we will go over the insurance policy. And we'll also let you know the other things that we offer. And so that's another fact-finding opportunity. If you deliver the policy, you don't have to, but if you deliver the policy, that's another opportunity to fact-find, to do my little money bag presentation. If you're a member of our website, we've got our money bag presentation on there. That's what I use to also sell life insurance, long-term care, and annuities to Medicare prospects when I'm face-to-face in person in their home with them. After you've done that, and you've explained the next steps of what's going to happen and what's going to happen over the next couple of weeks so that they're on the same page as you, when you leave, you don't want them to have questions. You don't want them to think about something and then it kind of bother them. If they're going to ask questions, if something's going to come up, you want it to come up while you're still in the home. So then you move into cool down where you want to go off of business because if you leave when you're still on business, they may stay on business and ask questions. The spouse, they may ask questions to each other while you're going. But if you cool down off of business, hey, do you have any exciting plans for the rest of the week? What are you doing this weekend? Do you get to see your grandkids anytime soon? Hey, do you know what the weather's going to be like? Start to cool down, concrete that relationship so that when you come off of business, it's better, it's easier, and they feel more comfortable that they made the right decision. And also, when you leave, we're off of business because everything was settled while you were there business-wise. If you feel like you've got value from this Medicare sales presentation and that you're going to be using my Medicare sales presentation, click subscribe right now. I want you to get notified immediately when we do videos. If you love the content, give us a like. If you want to know more about what we do and how we help agents, go to our website, SecureAgentMinter.com. Again, I'm Cody from SecureAgentMinter. I'm here to help you. I appreciate you watching. Click subscribe for me and have a great rest of your day.


My name is Alex Boucher and I'm one of the co-hosts of this webinar. I am the Library Liaison. I'm a research instruction librarian and I'm the Library Liaison to the College of Human Environmental Sciences, the Department of History, Latin American, Caribbean and Latinx Studies. And like Lance and Carly, I have helped faculty members around campus with systematic reviews, primarily helping faculty members in the College of Human Environmental Sciences. So Carly. Great. Hi everyone. My name is Carly Reason and I am the Library Liaison to the Social Sciences. And as Alex said, I've worked with faculty and students across campus as they're working on conducting and just learning about systematic reviews. Thanks so much, Carly. So my name is Lance Simpson. I am the Library Liaison to the vast majority of the College of Engineering. The only department that's outside of my purview is the Chemical and Biological Engineering. I'm also the Liaison for the Department of Biological Sciences. And I've done work with systematic reviews with the Transportation Institute, looking in engineering and some in public health as well. And I do have my email address down there below. And many thanks to Alex and Carly. So to get us started today, and before we fully jump in, I'm going to go through just a couple of quick. I know we all live in this new world now. We've had a chance to try out some of these things. But I want to make sure that you feel comfortable as we get started today. So one, I want you to feel free to raise your virtual hand as we go through the day to day. If you've not had a chance to do that before, there's a couple of different ways that you can. If you're on a desktop or laptop computer, you can click the participants button down there at the very bottom of your screen. And you'll see on the right side of your screen pop up a couple of options and one of them is the raise hand option. So if you do that, a tiny blue hand will appear on our screen and we'll be glad to answer that question for you. The chat is open. So as we go through the day, if you'd like to ask questions through the chat, you can do that. I should note I've got an image on the screen here that I'll describe for you for raising your hand if you are on a mobile device. So this will all look slightly different if you're on a mobile device today. But the way to get to that raise hand option on a mobile device is to tap your screen one time and then you will see an option for more. And when you click that, that raised hand option will be there for you to do that. We do have the zoom poll going. We're just about to wrap that up. If you haven't had a chance, please feel free to answer that. So the question was, what is your familiarity with systematic reviews? One last thing, so you may notice in the top left-hand corner of your screen that that beautiful red glowing blinking dot. We are recording today's session. If you do not want your image to appear on the recording, please feel free to have your camera turned off during the session today. But we want to let everybody know that we're going to do that. We'll be glad to send you a copy of the recording once the session is completed later this week. And we'll also be glad to post this later to you so you can have quick access to it. And any of your colleagues that weren't able to access that as well. All right, so as we go through two, I want to make sure that everybody feels comfortable to ask questions. We will have a couple of spots of them for you to ask questions as we go. So I want to start this out before we go any further in talking about systematic reviews and saying that we at UA Libraries are here for you. So no matter what part of the process with systematic reviews you're in, no matter how familiar you are with systematic reviews, we are happy to work with you. We have a team of liaisons that's glad to help you talk out any part of what it is that we talk about with you today and in the subsequent coming workshops. And we want to make sure that you feel comfortable reaching out to us. We all have different subject areas of expertise, but we're happy to help you however is going to best work for you and the team that you are working with. And with that I'm going to end our poll and looks like we had a great set. So we have about 32% of the participants that we've got are at the beginner level with systematic reviews. You're just getting started. We're super excited to have you here with us today to talk about this. We have about 53% at the intermediate level. So you've started to learn about systematic reviews. You're starting to get comfortable, but you had a few more questions. And at our expert level, we have three folks in the audience that are they're feeling confident. They've done this before. They know what they're doing. So we're going to be excited to share this with you today and to talk through. And I'm going to pass it on to Carly to get us started just after I talk through what we're going to do today. So our setup for today. This is a lunch and learn style setup. So we're going to make sure to have you out by one o'clock. We will talk about what a systematic review is. So for those of you that are just getting started, we've got you covered. We're going to walk you through writing a research question. So getting started before you even do start looking for things for your systematic review. We're going to walk you through searching for other systematic reviews to give you good solid examples of other systematic reviews that may have been published already or the protocols for a systematic review or some that are in progress right now. So you can see what other work is being done in the subject area that you're interested in. And last but most certainly not least, we will talk about creating a systematic review protocol, how to register that and how to find others. So again, we'll have a couple of spots for questions open throughout the session today. Please feel free to stop us to ask those. If you want to ask outside that section as well. I'm going to pass it on over to Carly from there. Oh, I think I'll take this part. So I thought what we do is since we we've looked at the poll and we definitely have some people that are relatively new to systematic reviews. I thought we would spend a couple of minutes just talking about what a systematic review is. And the next slide I'll sort of talk about how a systematic review compares to a more traditional literature review. I'm not going to go through all of the sections of this sort of definition of a systematic review. There is a good general definition of a systematic review, which is that it is a review of the evidence on a clearly formulate question, which a clearly formulate research question, which is what Carly is going to be talking about in a little bit. But based on clearly formulate question that uses systematic and explicit methods to identify, select and critically appraise relevant primary research, and then to extract and analyze data from the studies that are used in that systematic review. What I will point out with these characteristics, what we will mainly be talking about in these three workshops that we have planned are the first three of these. We will primarily be walking you through the research process of a systematic review, how to start and form a good answerable research question that you can base your review on how you can design search strategies that are well systematic, but also reproducible. And then how to go ahead and do a systematic search that attempts to identify every published study that meets your review inclusion criteria. So we will not be talking a whole lot about the final two characteristics. After you have found all of the articles that you need to find for a systematic review you of course then need to appraise the articles. Decide your team needs to decide whether they should be included or excluded based upon your predetermined criteria, and then you need to extract data and write the paper. We will mainly be walking you through the research process for doing the systematic review, setting up the study, finding all the articles you need, and then managing your citations and sources. Another way of talking about what a systematic review is is to compare it to a traditional, traditional literature review. So Lance, if you don't mind going to the next slide. Sort of a quick table that talks about some of the differences. Now this is a little text heavy and we are not going to sit here and read the whole thing and I don't expect you read. We will be sharing the recording of this with you and Lance is also sharing the slide so you will have this if you want to go back to it, but I will point out some clear differences. One, like I was saying, well of course you could start with a research question and a literature review, but a clearly formulated research question is really the starting point for a systematic review and like I said, Carly will be talking about that in a minute. But really when you get into the next parts of this and where the clear differences are. In a literature review, you do not necessarily need to find all published studies on your topic and the synthesis of important and current studies is usually fine. But with the systematic review it is really important and even imperative that you find all published research studies on your topic. Now, of course, there are. There are some criteria to that you may not have to find all studies because you may be only looking for studies since 2010 or 2015. But within that time range, you are expected to find all published studies because to not do so would could invalidate the conclusions of your article. For an example, I usually help out people and things like health science, nutrition, things like that. So if you're writing a systematic review on diabetes or COVID-19 or some aspect of each of those. If you were to miss published studies on those, your conclusions of your systematic review would definitely be invalidated or hurt pretty severely. So we will talk about search strategies. I don't want to make that sound daunting. If you haven't done a systematic review before, we will help you with the search strategies that you need to be able to find all published articles on your topic. But we will be mostly doing that in next week's webinar. Today, we're just sort of setting the foundations to some extent. Another thing you can do if you're a little bit worried about finding all published research studies on your topic is you can contact your liaison librarian. And like Lance said, we will be happy to do anything from consulting, which we could just help you build search strategies, choose relevant databases, or we could do more than that and we could really become part of the systematic review team. The rest of this, like I said, we will talk about in more depth as we go on. But those are sort of the important things I thought I would point out for those of y'all that do not have as much experience with working on a systematic review. So with that, I think we'll move on to the next slide. And I believe that will be Carly Stern. Yeah, great. So another kind of way of looking at a systematic review is thinking about all the different steps. And this slide details very briefly all the different components of a systematic review. So first, you are thinking about your research question and thinking about the different frameworks that exist that will help you construct your research question. And then once you've completed that step, you'll be thinking more about writing the protocol. And a systematic review protocol describes the rationale and the hypothesis and the planned methods of the review. And this is should be prepared before the review is started because it will really kind of guide your entire review. And then once you get that in place, you'll begin conducting your literature search and identifying the databases you want to search in and constructing your search strings and creating a search that can be both documented and duplicated. And then you'll begin selecting your sources based on the inclusion and exclusion criteria that you developed in your protocol. And then once you've kind of gathered all of your sources, the next step will be reviewing those sources to ensure that they meet the criteria that you developed in your protocol and that they're not duplicate records. And then the last step will be, you know, following reporting guidelines and writing out your systematic review for publication. And you'll notice the first two entries of this process or this, you know, components of a systematic review. They're a tall size because those are the two that we're really talking about today and this framework and this these different components will be talking about most all of these except for the very last one throughout this workshop series. So, then in thinking about with the kind of the first step, and if we can move to that next slide. Thanks. Thanks, Lance. So first off is is writing the research question. And there are many different frameworks that exist that will help you write out your research question. And these frameworks they really vary depending on topic or discipline or the type of question. And these frameworks will help you write a clear and specific question. They'll help ensure that the question is appropriate and manageable in terms of scope. And they'll provide detail on your, your studies objective and they'll also help you begin to determine the inclusion and exclusion criteria of your study. So there are quite a few that exist. I'm going to talk just about three three kind of the most commonly used frameworks and that first one is called Pico, and this is a framework that's often used with quantitative research and Pico stands for patient population or problem, intervention, comparison outcome, and sometimes Pico can include time or a type of study. So below that is an example of a research question that's written following the Pico format, and you can see I've put in bold, the different components of the Pico framework. There are quite a few examples of questions that are written in these different formats. This, the questions I'm using today are from Cornell University Library and they put together quite a detailed page about these different frameworks and that that resource is at the end of this presentation if you want to take a look at that further. The next example that we have is also called Pico, but it's PIC and then a lowercase o and this framework is often used with qualitative research. And so Pico and this in this example stands for patient population or problem, interest and context. Again, we have another question here at the bottom that's written in the framework of Pico directed for that qualitative qualitative research. And then we have a third example, and this one is called spider and this this framework is often used with qualitative and mixed methods research and I believe spider was adapted from the first Pico example that we saw when kind of thinking about how we can develop a framework for more for qualitative research and mixed methods research. So spider stands for sample phenomenon of interest design evaluation and research type. And again, there's another example here at the bottom of the screen. And you can see how when you're writing your research question how kind of having information that addresses each one of these pieces of the framework. And that can really help you when you're constructing the question. And this is an example as well where you don't have to write out your question in the order of writing the sample and then the phenomenon of interest and then the design. So your question is kind of addressing these various components of the framework. It will help you move forward and really help you put together that question that that is appropriate in scope and kind of gives you a more clear direction of where your research is going. So these these again these are just three, three different frameworks that you can use and in this this image here is from a book called assembling the pieces of a systematic review a guide for librarians. There's two two authors Margaret Foster and Sarah Jewel they published a book, they published this book and they have this this page is a really fantastic kind of example of how many different frameworks there are for constructing your questions. So you can see that they have the framework what it stands for, as well as discipline or type of questions that these frameworks might work well with. And then there's kind of like an in text citation next to the framework and these will. There's not a link on here but if you look at the take a look at the book, these are authors that have written about these these frameworks and providing more information and more background about these different frameworks. So in the library, we do have the ebook of where this this table is coming from. And again the citation for this book, the full citation is at the end of this presentation but I would encourage you to take a look and kind of see you know when you're getting your question like what framework might work best and kind of explore through some of these but their frameworks are really good starting point and will be really helpful when you're constructing that resource question which is the first step of your systematic review. So you know we've kind of talked quite a bit so far about kind of what a systematic review is how it differs from a literature review. We've talked about some of the different steps as well as really focusing on that first step writing that research question. Do any of you have any questions at this point about anything we've covered. And if you have a question feel free to unmute your mic if you'd rather type your question in the chat box that's fine to So far. Oh, okay, thanks Alex. I just went ahead and posted a link to that ebook that Carly was talking about the pieces of systematic review up posted into the chat so if anyone's interested looking at that you could just go ahead and follow that link. Thanks Alex. All right, we're not seeing any questions right now we'll keep going from there. So I want to talk about getting started with your systematic review and kind of searching some out so if you've never seen a systematic reviews never been a part of one before had a chance to read through any. There's some great resources out there. Also if you are wanting to see what other people are working on right now to see what systematic reviews may be in progress. We're going to talk about a few of those as well. So first of all I want to talk about registered systematic reviews or protocols and we'll talk about developing that protocol just after this with Alex. But there's a couple of things that I have listed here so I've got the slide deck there all of these are linked so you're welcome to go and check any of these out after the presentations over. But the first one that I want to talk about or that the first three I should say are specifically focused toward help field so they have a help bent to what it is that they are they're working toward. The first one is the Cochrane Library Cochrane Library allows you that they are the gold standard at taking a look at ensuring that systematic reviews are as effective and tight and following the scientific scientific method if they can possibly be Cochrane Library search link that I've got there allows you to search for other systematic reviews that have been registered by mesh terms. So those of you that are familiar with PubMed may know my terms of their subject criteria. You just heard Carly talk a little bit about the Pico setup so Cochrane Library is actually beta testing a Pico search now so you can look for these specific variables through Cochrane Library to see what other what other systematic reviews may be out there that have used similar variables. Cochrane Library provides these through Wiley Wiley Incense the publishing company so you can create an account and actually be able to save your search results as you go through. So if you have something that you're interested in and coming back and seeing what results are available, you can do that by creating account using your UA email address. The next one I want to talk about I've actually got an image of on the screen and I'll describe that image for you in just a moment is Prospero. So Prospero is from the National Institute of Health Research in the UK. Prospero is a place that you can register a protocol or a systematic review that is in progress. You can update at what stage you are with that review that way you can let folks know out there that you are actually doing some work in this in this area. You can see what other folks are doing work in areas that are of interest to you and interest to your team as you're going forward. They also have a setup for you to be able to search using mesh term headings and they have a way that you can be able to create an account as well to be able to search and see what sort of or to be able to upload your own protocol. So just something Alex is going to talk about in just a little bit. The Joanna Briggs Institute or JBI has systematic reviews that are available that you can search that are through J or have been done through JBI. I mean I've got a link here and I'll note I'm going to note with Joanna Briggs and a couple that are after this. These links are UA library links. So the ones that I'm noting that for so JBI is one whenever you select that that link it is going to request that you put in your my Bama user name and password to be able to log in to ensure you've got full access. The last one on this particular slide is open science framework. So open science framework goes beyond just things that that coincide with health initiatives. So you can take a look. It's not just limited to systematic reviews. There's a lot out there. You can connect your get account up to that if you would like to. But you can see what other research what other data sets are out there. We'll talk a little bit more about open science framework in our next session as well as we talk about developing search strategies. So one thing that I want to note to this image that I have on the screen is from the National Institute of Health Research for the Prospero setup. So the image is a picture of a search results using the phrase or using the word orthodontia to see if there were five results that are listed. You can see that there's one that the reviews been completed and published. You can see what date it was registered on. You can see that there's one that the review is ongoing and see what date it was registered. I will note that those dates are written in a European format. So if you see something it was not registered in November that it started it from July. But you can see what sort of things are out there. You can actually export all of these files as well to be able to sort them out if this is something that you want to review later. So I did want to mention really quickly the setup in case anyone out there is doing research for grants related to COVID-19. So a lot of the groups that we just talked about and a few others that I'm going to add on here have research set up so you can see what systematic reviews are already out there. Directly related to COVID-19 studies and Prospero has a setup if you click this link it automatically applies all of the COVID-19 filters. So you can see what systematic reviews have already been registered with Prospero for COVID-19 research. PubMed has an incredible setup under LIT COVID that I have linked here. Not only can you see systematic reviews out there but you can see a lot of research and data sets that have been developed. COVID IND is another project that is through McMaster University that has a similar setup where you can review systematic reviews that have been developed related to COVID-19 but also other data sets that are out there. And the TRIP database is one that I did not mention with the previous setup but this is another one that you can search for systematic reviews. There is some limit so it does have a Pico search as well. There is some limit because there are some free and paid sections of the TRIP database but TRIP also has a COVID-19 setup that you can search. And so you can see I have an image here listed with a search that was done in TRIP with its COVID-19 filters on. It lists a set of 113 results. I have it listed to specifically mark systematic reviews there as well so you can see which ones are there and you can get information about the systematic reviews that are ongoing for those. So databases that we have through UA that you can search for systematic reviews. This is not every database. There is a few more that you can search as well but there are a couple that I wanted to highlight. Systematic reviews come from the help field originally but there are several other fields as many of you are joining in that have been doing systematic reviews as well for a long time. So I have linked to a few here that I wanted to quickly give you some information on. And one, this is a Discovery Service rather than a database so it is the UA Library Discovery Service Scout. I have a link for Scout here that you can click on but there is also a great video that Carly has created for searching Scout for systematic reviews that I have a link for as well. Many of you are probably familiar with Web of Science but if you are not Web of Science is a great setup to be able to search citation index or multiple citation indices to be able to see some results out there. Scopus operates very similarly to Web of Science and being able to search a large swath of citation indices. PubMed is going to be specifically help focused but that is another great place in the National Library of Medicine that you can start searching for systematic reviews. And I have listed engineering village being the engineering library and I like to point some of these resources out as well and I do have a screenshot from an engineering village search that I did. Now this was a very broad search searching only for systematic reviews in general. If you were searching for a systematic review and I should note there were about 11,870 records that I searched just using the Compendix database through engineering village that are listed here. But I did not search for a specific subject that was just for systematic reviews or systematic literature reviews. So I listed a couple of keywords down here in the bottom and you can see these again in the video that Carly has provided further toward the top with the page that I've got here. But when searching for systematic reviews in any of these, if you were looking for reviews within medicine or within the health field, the keyword search that you're going to use is whatever subject that you're looking for and then in quotation marks systematic review. If you get outside of the health and medical field, you'll want to include this systematic literature review in quotation marks as well. So in the engineering field that's often what they're called interval other fields are often listed as systematic literature reviews. Also, but we're going to talk further about actually searching some of these databases in our next session for next week. Alright, so we're going to talk now about creating a protocol. So I'm going to talk about creating a systematic review protocol. I actually volunteered to talk about this part because I think is very important. Just going back to some my own personal experience with working with this. And also what Lance was talking about is super important because one of your first steps with doing a systematic review is a you want to see has there been a systematic review published on your topic is your idea sort of redundant. But then going beyond just searching for just published systematic reviews searching for the systematic read protocols because a lot of people register their protocols while they are working on it. So it's a way of just being avoiding being blindsided by somebody working on a topic that's basically just like yours. But even if you do not publish your systematic review protocol, it still is a very important part of the process. So what does working on a systematic review protocol do, I think it does a lot of things, but I think one thing is that it really helps with the teamwork needed to do a systematic review. So one thing we need to talk about when we were talking about the differences between traditional literature review and a systematic review is the team. A traditional literature review can be done by one person. I don't know of any systematic reviews that are done by one person in fact you're just explicitly not supposed to do a systematic review by yourself you're supposed to have a team of at least three people. In a way that is used to reduce bias basically especially when you are identifying articles after you have found them when you are choosing articles for inclusion or exclusion a team of reviewers is meant to eliminate some bias basically. So a systematic review protocol I think is very helpful for keeping all members of your team on track. What does it do besides that it spells everything out the research question your search strategies so that there's no ambiguity or wasted effort. Like I said I have personal experience with this. I have worked with a faculty member and health sciences on a systematic review. And when we were working on it when we first started we just we would talked about it we knew what the idea was we did what's called like a scoping search which we'll talk about next week where you go out and do kind of quick search to see how the articles there are on the subject. And so we started out and we're doing that, but frankly, we weren't completely on the same page as far as what we were doing and what we were looking for. The systematic review protocol was a way of clearly putting everything down on paper so that we all knew exactly what the research question was exactly what the inclusion or exclusion criteria was exactly what the search strategy was. So we're all on the same page basically so I am a pretty big believer in doing this and creating one whether you register it or not. And also finally assist with reproducibility which is a very important part of this. So, if you can go to the next slide, we'll have an example of a systematic review protocol. There are many of these out there. This is not the only one obviously but this is the one I have used before and I have found it very helpful. And it is a way of kind of clearly stating everything, especially if you're working again from personal experience if you're working with a librarian who might be your subject expert but isn't a subject expert on the actual subject. It's a way of spelling everything out like the review question and every aspect of the overall topic. Lance go ahead to the next slide. Let's talk about the rest of this. So here you were able to kind of develop your search strategy and this is where a librarian can come in handy to some extent what databases to be searched. If you were in the help the medicine fields and you'll be wanting to look at PubMed and send all plus and various other databases and if you're an engineering you'll be wanting to look at engineering village web of science etc etc. Components of a search strategy or things like hand searching which is just in searching important journals title by title basically and then doing reference searches which are forward or backwards citations. And there are all sorts of aspects of a good systematic review strategy and then the eligibility criteria. I think is very important for a lot of reasons and one is it can help with the actual research process like I was saying before if you know going back to if you're working with a large team. I was working on one that was about diabetes and clinical outcomes and I am again not an expert about diabetes or clinical outcomes. I'm an expert on finding articles about diabetes and clinical outcomes but I'm not an expert on the actual disease. So the inclusion exclusion criteria really spelled out exactly what we were looking for. And I came back to that a lot actually in searching for articles because it's like what is really important what do we need to find. Lance if you could go ahead to the final page of this one this you'll get into more as you go along. The steps of a systematic review as Carly was pointing her out or anything starting with the research question to working on the protocol to finding articles to selecting articles and then eventually to things like data extraction and data synthesis. You have all the steps and you're able to kind of put everything down on paper so that everyone in your team knows what we're doing and what we're working on and what the goal of the systematic review is. And then finally it's just very important for for documentation. An important part of a systematic review is you want to be as transparent as possible about what you did and how you went about searching for articles what you searched for how you found them so that your study could be reduced reproducible if necessary. And this is just another part of that overall plan. So let's go ahead Lance to the next slide where we'll talk about registering one right Lance already talked about a good bit of this. But places that you can search for systematic review protocols are also of course places that you can register your own systematic review protocol. The only thing I'll mention here Lance went through all of them and talked about the differences between them. If you are in some areas like business or some related subject there may not be an obvious place to register your systematic review. If you are in health sciences that you can register that at Prospero or the Cochrane registry. If you are in other science fields and you can register at the open science framework and some areas it may not be clear at first. What I would recommend with that is contact your librarian see if they know some places that place that you can go to register your protocol. But then the other thing I would say is even if there isn't a great place to register your protocol I think it's worth doing besides that because it's worth doing for your own project. It's worth doing because it helps sort of build your search plan and your overall systematic review plan. So Lance if you could go ahead to the next slide. I think that basically wraps up what we were talking about with building a protocol. We do have some resources here that you can look to some of these Carly mentioned at the very beginning developing your research question assembling the pieces of systematic review. And then some of them are the last few or more about developing a systematic review protocol and like Lance shared the link you will have these slides and you will have a recording of this video so you can come back to these as you go. And then let's let's move on to the next slide and I believe what we will have now is just time for questions. So we have hit about 1240. At this point we do have a few things just to kind of talk about the very end but for now we definitely have time for questions. If you would like to just unmute yourself and ask or if you would like to share them in the chat we would be happy to answer any questions you might have. We did have a question come in on the chat earlier that came to me about searching for COVID-19 reviews from a business impact perspective as opposed to a medical. I'm going to I'm going to stop for just a moment and pull we have a guide that we put together that that is not necessarily specifically for systematic reviews but is for searching for information regarding COVID-19 in general. That is going to include information for different keywords to be able to search as well as databases within the business sizes that you can search for that. So I'm going to step away for just a moment so I can grab that and I'm going to drop that in the chat. Okay, and we will definitely get into a lot of the sort of daunting part if there is a daunting part which is all the things that you can do to kind of build a good effective search strategy and how to find the articles you need. We'll definitely be going very in depth on that next week. I have a quick question. My name is Katie Garrison and I'm a first year assistant professor in the Department of Psychology. So thank you guys first for your presentation. This is really helpful. But I just have a question about what to do if you have any recommendations for if you decide that you need to change your protocol once you start and so I've had a little bit of experience with systematic reviews and once I started searching articles and kind of coding them. I like realized that the scope was too big and had to change things and and from my understanding this is kind of common just because once you sort of embark on this project often things change and so do you have recommendations for how to update your protocol or just like to keep things streamlined and organized if you have to change things midway through. That makes sense. No, definitely. I don't know if anyone else has any thoughts. I'm happy to share some my from my thought with this is that it. If you are registering the protocol one thing you're doing with that is it's sort of. It's sort of just a it's kind of courtesy and extent because you're registering your protocols so other people can see that you're working on it so they know that you might be publishing it at some point. So there's nothing really with registering it that can keep you that keeps you from updating it basically you're sort of just registering it to say that you're working on this thing. I definitely when we've worked on one before we've worked on the protocol for a while so I think the protocol can definitely be sort of a living document to some extent. I don't see any reason why you could just go through and update it as you go to some extent. I don't know if any of y'all have any thoughts about that. Not that you covered what I was thinking Alex. Okay. Yeah I don't think I have too much to add to that I do think like you said it can be this document as you're going I mean, once you really get into that in depth research process and are accumulating more and more resources it is possible right that it might shift a little bit and so I think going into it with that flexibility at the beginning kind of stages happens and like Alex said just kind of seeing that as as kind of a document that can be updated as you're going is seems to be okay. Yeah actually joy had a good point in the chat which is that people can take a look at the chat for a second just that you according to Cochran you can't go back and update the protocol you just explained in the paper why you made the changes which is another thing we didn't really talk about the protocol, but you are in a lot of times when you're in the systematic review you were using some of the protocol in the actual paper you were talking about your protocol and what you did and what your plan was what your search strategy was and so on so forth. So yes that if you anyone wants to take a look joy had a helpful answer in the chat as well. There any other questions. And I did add the I did the lib guide link so a guide to resources through through you a library for for multiple fields for resources on COVID-19 that question earlier, I would say if you if you are going to search for systematic review specifically related to COVID-19 in these these different fields that may venture outside of health care, you'll want to make sure and include as a part of your your search your keywords. So, to look for the subject that you're looking for, but also include either systematic review and quotation marks or systematic literature review and quotation marks, but those those databases are there, and there's a great list of search terms to which again, we'll talk more about searching next week. Also a point out just even piggybacking more off of the joys comment in the chat which is the Cochran has a lot of helpful information about systematic reviews. A lot of very helpful information about it. So I don't know about Lancer Carly but I know and really taught me how to do a systematic review in school. So I had to sort of find out on my own to some extent and Cochran has been a very helpful resource with that. Other questions. We have some time we only we only have a few brief sort of trying to think of just a few brief notes about our contact information and what we're planning for the next two weeks so we we have time for more questions if anybody has any. We had one. Lance we would definitely we can anyone can pop in with question any point but Lance do you want to move on the next slide we could go and talk about a few things and then anyone can share their questions any point just meet yourself and stop me or post in the chat. The last thing the last couple of things we point out again. During these wet workshops, we will have three of them. We would like as many people as possible to show up but we also be sending you the recordings, but beyond these workshops we are available to help. We don't have a detailed systematic review plan necessarily but your liaison librarians are someone that you can go to if you have a question about doing a systematic review or if you need assistance whether that's sort of small time assistance or very in depth assistance. So if you need any extra up and contact one of us or you can contact your liaison librarian, depending on who that is. As far as our contact information, we have it right here in the slides. We are also all of us all over the library's website we are very hard not to find. So you can contact any of us at any point. And as far as the next workshop goes. I will say at the exact same time. We will be doing the second of our three part workshop series which is possibly the more interesting or important part or if it's if you were if you're starting to work on systematic review it might be the scary part which is how do I go about finding all published studies that meet my inclusion criteria what is the best way to search for articles what databases do I use what search strategies do I use. We'll cover all that next week from 12 to one or however long it takes Tuesday, October 20, like this one. You do have to register. So if you have not registered for that one. The link to register is included in this PowerPoint, and it also was in the original email that we sent you. Thank you so much for joining me and Lance if you'll have anything else to share, if not also definitely had, let us know if you have any questions. Yeah, thank you all so much. Oh looks like we have one chat in the question in the chat. How do I know if my research question is too broad or too narrow. One thing that you can do is I sort of mentioned it very much in passing earlier but there's something that's called, or what's at least and maybe it's just in library world called a scoping search, which is one of your first parts of your systematic review. So you first start with thinking about your topic, you write a research question, you search for other published systematic reviews to see if somebody else has written something that you're about your exact topic, or is in the process of writing something about your topic. And then you do what is called a scoping search, which is, let's say you're in. You're doing something in health and nutrition, you go to PubMed, and maybe send all plus and maybe another database and do sort of a basic quick search for your topic. So just do that to get a sense of how many articles are out there on your topic. If your topic is too narrow, you might know right then, because you might find out you might have a good idea like, we're not going to be able to find enough published primary research articles to do a systematic review on this topic. So that is one of the first early steps in searching.  But one of the first things is the sort of scoping search where you can get a sense of, all right, there may not be enough articles on this topic. Now that doesn't really cover the, is it too broad. Could I guess if you just find a huge amount of articles in your topic. But also, and Carly might have an idea about this as well but some of the, I think some of the point of the, some of the research question models is it sort of helps to avoid it too broad of a question. Would you agree with that or not Carly? Yeah, I think when you use those frameworks as a guide to writing your own question, it will kind of help with formulating a question that is, it is kind of appropriate in scope. And then once you kind of tackle that, then kind of going forward and doing those initial searches, I think those two components combined will really help in terms of figuring out or kind of coming to the conclusion of is it appropriate in scope? Is there too many? Is there not enough? And I think with those two things that they'll be really helpful in terms of kind of coming to the conclusion of scope in terms of the question. Okay, the next question in the chat, I almost started to talk about that just based off of the last question. I almost was like, well, you know, I wonder, like, is there, because we were talking about doing the scoping search, and can you like what is the, what is the right amount of articles? And you go out there and you say, all right, there are only three articles on this. Is that enough? From my understanding, there is not a, there is not like a number for a minimum amount of studies. But I would think from everything I've seen in Lance or Carly, you might have an idea, but I feel like most things that I've read are you probably want at least, and I hate to put a number, so maybe I shouldn't be probably at least like five articles. Something or in that general vicinity, one or two articles is probably not enough, but even that is sort of, it's dependent on the data that is included in the articles that you find. Can you extract enough data from the articles? So it's sort of, there's a lot of components to that question, but Lance and Carly, you all are welcome to join in. I would say Alex, and to the person that asked that question, again, there's not a magic number, the bare minimum. But you want to make sure that if you do only come up with five, that there's a reason that you only came up with five. So we'll talk a lot about that next week and how it is that you do your search and what it is that you're going to search. But you want to show that you have exhaustively searched the literature to find the five, the number I guess, that five was all that you found. Why that was, that it was all that you found. So this is a reproducible thing. You're creating, you're doing a scientific experiment away. You're going to show something that people can go behind you and do again. And that's the whole purpose of the systematic review is it is reproducible. So you want to be able to show if your search results only yielded a very limited amount to be able to say why that was in the paper and the review that you write. Definitely. I do want to reiterate that five is on the lower scale, but you definitely don't want much less than that. But even like I was saying with that, there is some context to it. I mean, they need to be high quality studies that you're able to extract enough data from. And also, like Lance was saying, it needs to be if they're only seven or eight, then, then there really should only be seven or eight out there. You don't need to be missing studies if you have a relatively low number. Okay, coming up towards one o'clock, but we definitely have a few more minutes if anyone else would like a final question. While we're waiting, I'm going to drop a couple of links in the chat. So the slide deck is available. Before I drop the slide deck, though, I do want to drop a link for the calendar event for the next session that we're going to have, which again is going to be a week from today to the October 20th at 12 noon central time. So I'm going to drop that link for that in the chat so you can you can click on that and be able to find the actual registration link from there and be able to add it to your calendar if you would like. I'm also going to grab a link for the slide deck one more time just to make sure that folks have got it. So all of the links that you saw today in the presentation are links there. So anything that you want to try back out and be able to link back out to you can. You also will have a copy of the recording that's available that you can go back and rewatch if you would like also before we go and I'm looking to see I don't see any blue hands raised. No comments in the chat Alex and Carly do you have anything else you want to add before we before we sign out. Now we look forward to seeing you again next week. That's about it. Yeah, thank you so much for joining us today and I hope it was helpful and yeah we look forward to next week. Awesome everybody thanks for coming. We will see you next week for basic search strategies with systematic reviews. I want to reiterate that we at UA libraries are here for you so at any part of this process please feel free to contact us and we'll be glad to help out and thanks again for coming today and we'll follow up with a copy of the presentation later.


Alright guys, Thunder E is back here again and as you can clearly see we're talking about the brand new Samsung Odyssey G9. We saw this monitor at CES 2023, it's a behemoth but this thing is just so nice. Now I got to see it, this is not a review, think of it as my extended gameplay session with the monitor and boy, I've got a lot to talk about. So 49 inch gaming monitor, aesthetically this thing is nice, the first thing you notice at the back is that lighting ring, the LED light ring there which is very customizable on the monitor as well. It's got a thin profile, very nice, you can see the height of the monitor is what you expect for something with a 32 by 9 aspect ratio. It's a QD OLED monitor, Samsung calls it its OLED monitor, 49 inches. The screen is 5,120 by 1440, this thing has a bunch of specs into it.  First off, you've got two HDMI ports, HDMI 2.1, one is a standard full HDMI 2.1, the other one is a micro HDMI 2.1, not sure why Samsung, so maybe there's two regular ones. And then there's a display port 1.4 and there's auto switching which creates cleaner connections for a central USB hub. Now this isn't just a monitor, this is also powered as a Samsung hub device as well. What I mean by that is that you have this full Samsung hub which you can go through all the different options, there's the gaming hub, there's the media hub, so you can use this to watch your Netflix shows if you want to or you can connect to things like game streaming services, we will get to that in the section. Now this comes with remote control or white remote matching the aesthetics of the monitor itself and it's a very clean remote, of course you expect it's from Samsung or they're currently running at this point in time. Now you're wondering what about gaming, how was the gaming experience here? So I played a bunch of games, I did play Metal of Honor for a little bit, there's a new map on there, I gotta check it out, ah man I died extensively on that map, but it looked pretty nice and clean and you can see the high refresh rate and response time really come to play, 240 hertz in terms of refresh rate response time 0.03 milliseconds, which is nice. Now I went over to play a game that I can play for a long time which of course is Doom Eternal and there I did much better and Doom Eternal is a very fast game, fast-paced and you can see how it really handles clean on that monitor and also the color gambit showcases because you got 99.3% color a gambit DCI, DCI P3 so it showcases well and also the blacks up to 400 in terms of HDL true blacks so those darker scenes really pop and they show off well with the monitor and it looks very very nice so I like that about it and then I played of course the game that you really want to play on a monitor like this I wish they actually had of course Microsoft Flight Simulator but no that's not the game I played, I played Force Horizon 5 and the landscapes look beautiful, driving, just experiencing the whole vista was impressive with the monitor all the way through. Gaming experience on here, if you're playing a 32 by 9 end game that takes full advantage of that you're going to love it, I think you absolutely will. Now the monitor as I mentioned has of course the different Samsung media hubs so you also have a hub where you can go into office, built in, it also have a hub for gaming a full gaming hub where you can connect to Xbox Game Pass and play, Amazon Luna, any of the game streaming services including Nvidia GeForce now so all you need to do is just connect to your Microsoft controller, you can basically have your PC gaming setup and of course your game streaming setup right there and then you can go to the next hub to go into your general media, watch content of any of your streaming apps. This is all with the touch of the remote, simple, easy, I definitely like that and that's a huge plus. Now there are speakers on this monitor so why don't we take a quick listen to how well the speakers sound. Things are good, it is really nice. Now the monitor also has a few other features to mention, of course you've got a split screen with dual inputs, now they can do it on two inputs so basically physical inputs if you have something on display port 1.4 so your PC and say you have an Xbox or even just cable or anything else connected to the other HDMI 2.1 port you have two inputs and audio will come from either one you're using at the time so I was playing Call of Duty which also looked really good, the single player Call of Duty looked fantastic on here. I liked it, I think it's a solid monitor but I want to know your thoughts, what do you guys think, will you pay $2,100 so basically $2,199 for this monitor, if you do go ahead and use our link down below, you're going to get a $250 gift card for buying this monitor as well so there is some incentives that Samsung has given and price wise it matches a lot of things in that category especially for an only monitor this size, leave your thoughts down below, don't forget to like, share, subscribe and always enjoy entertainment.


There are plenty of reasons why I wanted to join the ambassador program. One of them obviously is fun but I also wanted to get engaged to communities and mentor people that are somehow afraid to join and getting them know that don't be afraid, the community are very welcoming, don't be shy, just join whatever is like GitHub or any conference and just reach out to people, speak about what you like, speak about the projects you want to get involved into and just I mean that's what I did four years ago and I mean it was very well. People are very very welcoming and that's how I would advise people to go into.


Hey everybody, I'm Lance Goyke. Today, we're going to discuss cardiac output. So in the previous two videos, we discussed stroke volume and we've discussed heart rate. And what cardiac output is, is it's just the combination of the two. So this is a quick one because you already watched those other two videos, correct? What happens when we start to exercise is we first beat more strongly and we increase the amount of blood that each heartbeat sends to the rest of the body. And then once that can't beat any harder or can't expand and pump more blood for each beat, once we've maximized stroke volume, then we start to beat our heart faster. And that's when we really start to feel the pounding in your chest as the heart rate increases. You can say, oh, I'm feeling tachycardia or I'm feeling my heart is racing. So the idea here is to get not only the substrate supply to the rest of the body, not only get blood to the muscles, but not only to get the energy products to, or substrates is the only word that I can think of, not only to get glucose or sugar to the muscle, but it's also to clear out all the other byproducts that are maybe keeping our muscles from continuing to work. An example might be like hydrogen ion buildup or something like that. So with cardiac output, what we're trying to do is maximize the overall efficiency of our energy delivery. Now, one special thing to talk about here is, as our cardiac output will gradually climb as we increase our exercise or as our heart rate is going up, but to a certain extent only, and it'll eventually plateau off and even come back down maybe slightly as our heart rate is really beating fast because as the time between beats decreases, there is no longer enough time to fill the chambers of the heart with as much blood. So we take away some stroke volume while increasing that heart rate. So at the very best, cardiac output starts to level off. And that's why we have ceilings. That's why we can't just keep exercise. That's why you can't just run faster to do better in your sport, right? Or you can't just keep running faster. You can't just keep running harder.  At a certain point, there's a physiological limit that you'll hit. And for cardiovascular exercise, that is described by cardiac output.


They take our demand and carry on with it. I know you say that. I know, too. So, um... Yeah. Thank you. Do you remember what's about it? Do you want it? Where would you like to sit? I don't know. Do you like to sit? I don't know. I don't know. Do you want to practice? Yes, please. Well, she's a very good student. She's a very good student. She's a very good student. Yeah, that's part of the student. I see you have a great room. I'm in the middle of the building now. I don't have that room. You're not in the middle of the building. Yeah, I'm in the middle of the building now. You know that's good. It's very nice, all the time. So, you don't want to sit there? Well, I've seen you sit there. You don't want to sit there. I don't know. Well, could if you wanted to play. So that handles how this isn't a line of choices. Yeah, they're up here. So I'm going to go ahead and put it in the first half. And of course, I'm going to suggest that I at least draw what I'm supposed to be, or what I'm supposed to be. I know. I'm still rancid, and she knows what I'm going to do. And then I'm going to pass here. I can put three and eight, and there's not going to be any. Five. Five. Five. Five. Five. Five. Five. Five. Five. Five. Five. Five. Five. Five. Five. Five. Five. Five. Yeah. Wow. That's good. Yes. Yeah, that's good. That's good, it's cool. Yeah, that's good. All right. All right. Thank you for the beautiful music, the sound of the chimes. Good morning, everyone, on this holiday weekend. A beautiful day. No rain, sunshine, cooler. A day to be grateful for. FUS is First Unitarian Society. It's a community where we try to be curious and explore spiritual, ethical, and social issues. And we hope that we're an accepting and nurturing environment. Unitarian Universalists as a way of how we operate supports the freedom of conscience. So for each individual, so we can be a force for good in the world. My name is Claire, and I'm just delighted to be here and see all your friendly, wonderful faces. And on behalf of the congregation, special welcome to those who are from out of town. I know there were some people here from out of town. Can you raise your hand if you are from out of town? So we can say hi to you afterwards. A few people, welcome. So welcome to all. Wherever you are on your journey, we celebrate your presence among us. As we gather in this place and this time, let us all remember we are all visitors in this life. We come together to find meaning and hope with all the other visitors in life. Let us join our hearts and our minds together as we celebrate life. And on kind of a boring note, would you please silence cell phones. So let's join together in singing hymn number 95. There is more love somewhere. Please stand if that's comfortable for you. Standing, there's an insert in your order of service. So we're going to try an experiment. This is a little longer cello sliding than usual and it's a poem. We can sing together. So I really think we can read a poem together. I'll read the bolded and you read the non-bolded. I have no address. I am a sparrow with a white heart, singing for peace, love and humanity. In every place, I have an address. My address is lines ornamented by dreams, beating by heart for people who wish for good other people. I sing, smile and cry. My tears wash away pain in every place. And when waves go against us and cast us away, then the echo of my sounds at midnight will be a dock at the shore of twang-quility in every place. And I am the sparrow on the branch. Sleep, dream and fly happily. In every place, I have no address. By Hamas al-Din from Egypt. So take a minute and say hello to somebody around you. Try to find somebody you don't know. Always hard to stop talking. Please be seated. So now it's time for the children's message. If there are any kids that want to come forward, it's really a message for all ages. But come on forward. I got a message for us. Are there any kids here that are brave enough to come up and see me? Oh, there's Anne. She's brave enough to come and see me. Yeah! Yeah! Yeah! I know you. Okay, I bet you don't. We're going to talk about love. I'm really happy to see you. What do you think love is? Who do you love? Is there somebody in your life you love? Your brother? Yeah. What? Your brother. Anybody else you love? You love John. Who's John? He's your friend. So we love our brothers and sisters. We love our friends. How about our mom and dad? Does anybody love their parents? Does anybody love flowers? Yeah! All kinds of things in the world.  Hey, put your hand up, mom. Welcome, welcome. So, this is about love, and sometimes that's a word that is hard to use. So we'll start this story. I love this story, but his name is Todd Parr. The title of the book is Love the World. Love the world. So much to love in the world. Love your face. Can you love your face? I bet you can love your face. Like that monkey is loving his face. Love your space. Where you live. Can you see up there? Well, come over here, sweetie. Come over here. Move over. Move over next to this little guy. Yeah. Can you come over here? All right. Excuse me, a little interruption so we can all see the picture. Love your space. The space around us. When we're out in the woods, the space around us. Love your nose. Do you love your nose? No. No? I love your nose.  Well, that's too bad. That's nice to love your nose. I think that bird up there loves that nose. Look at all those colors. How about loving your toes? I love my toes. Oh, yeah. How about loving to walk? Love your walk. No. You don't like to go for walks? Even if it's in the woods with pretty flowers? Yeah. How about do you love how you talk? No. I love how I talk. You don't like your voice? You love giving people a hand and helping people out? Yeah. Do you like that? Yeah. You're my help. Your mother, your father. That makes you feel good. How about do you love taking a stand? No. Standing up and saying, I believe this. I believe this. Do you love school? No. No. Okay, here's one. Do you love yourself? Yeah. Don't love yourself. No? How about loving the world? Yeah. Oh, love the world. No. So how about loving the bees? No. You don't love the bees? And honey? What are bees? Little insects. They make honey. Okay, here's another question for you. Hey, kids. Do you love the trees? Do you love the trees? I have a recorded no going on here. How about do you love your ears? How about do you love your tears? No. How about this one? Do you love your hair?  I love your curls. What does she have? Whoa. Like hair. How about... Do you love your flair? How about do you love being kind? Yeah. That I didn't get a single no for. You're saying goodbye to the dog. You've taken him from the shelter. That's a kind thing to do. Yeah, well, maybe you'll go get him after church. Okay. Here's another one. Do you love using your mind and thinking? Yeah. Yeah. Yeah. You know, do you like putting things together? Do you like reading a book? Or do you like... Yeah. How about do you like love making art? I don't know. Do you like to draw pictures? Do you like sharing your heart? What? Do you like sharing your heart? Here, I have some hearts for you to put on. It's a sticker. Sharing your heart means to help people we love them. We like them. Put it on. You might need some help putting them on. Can you help them put it on? This little one needs some help. Can you help her? More coming later. Don't put it on his head. Put it on your... Take it away from him and put it on your chest. Put it on your chest, sweetie. Well, that's a good idea.  You have to love yourself. And love the world. And love your giggle. And love your wiggle. Love your grin. Love your smile. Love your smile. Yeah. Love your skin. Love your skin. Do you love your skin? Yeah. Do you love the earth, the land? Do you love that? I think somebody needs to go over and put a heart on that young man because he's... Will you do that? Will you put a heart on that young man next to you? Yeah. Okay. I give up. Do you love the sea? Would you like whales and dolphins and fish? Do you love the earth? Do you love you and me? I bet you do. Love yourself. Love the world.  Okay? You will meet many people and go to many places. You can always find something to love. Can you hear me? You can always find something to love. You can always find... Including yourself. About yourself. The world. Everyone in it. The end. The end. Thank goodness for you guys. You're wonderful.  Are you going to tell somebody you love them today? Well, think about it. Think about it if you want to tell somebody that you love them. Now you can go to summer fun. Thank goodness. Bye. Thank you. Thank you. Take Julian and Matteo with me. They both grew up essentially in youth authority facilities. Kids aren't meant to grow up there. From different gangs and each at 19 years old, they've missed a lot of life by being incarcerated for the last four or five years. We land and there's snow everywhere.  This goal, trust me, was amply met during our three days in Montana. They got their hands on plastic sleds and in one afternoon lived an entire childhood previously denied them. Before our talk at the university, we're interviewed by the local paper and pictures are taken. Julian and Matteo speak movingly after my speech and receive a standing ovation. The crowd has so much honor and reverence for what these two abandoned kids have had to carry all of their young lives. There's a mass that follows. Matteo comes up.  He leans right into my ear as he does this and can barely speak through his crying. All I know he whispers enunciating with special care is that I love you so much. Now I'm crying. The following day we begin our return home to Los Angeles. That morning on the front page of the Helena newspaper, above the fold in color, a photo of the three of us four columns wide standing in the cold, wearing our homeboy beanies and jackets. The headline read gang members visit Helena with with a message of hope. The homies can't believe it and they squirrel away many copies of the paper. People in the hotel, at the restaurant in the airport greet Matteo and Julian as celebrities. People are stopping them, shaking their hands, congratulating them. The flight attendants make a big deal about the celebrities on board as we settle into our seats at the very back of the tiny airplane. Matteo and Julian are seated together across the aisle. Mid-track I look over and see Julian in the window seat knocked out to sleep with his head leaning on Matteo's shoulder. Matteo is crying. He has the Montana newspaper resting on his lap. I just read this article again he says. He can't speak for a second and silently puts his hand over his heart. I don't know, it really gets to me. It makes me feel like I'm somebody. He cries all the more. I lean across and whisper well that's because you are somebody. Julian and Matteo had never been outside Los Angeles before. Now a new place of friendship has been forged and those outside have been let in. There's a brand new palpable sense of solidarity among equals, a beloved community. This is always the root of true compassion. What gets to Matteo in the end is the truth of how closely bonded we are together dissolving the myth that we are separate at all. Our second reading is by Naomi Shihab Nye and it's called kindness. We know what kindness is. You must lose things. You must feel the future dissolve in a moment like salt in a weakened broth. What you counted and carefully saved all this must go so you know how desolate the landscape can be between the regions of kindness. How you ride and ride thinking the bus will never stop. The passengers eating maize and chicken will stare out the window forever.  You must see how this could be you. How he too was someone who journeyed through the night with plans and the simple breath that kept him alive. Before you know kindness as the deepest thing inside you must know sorrow as the other deepest thing. You must wake up with sorrow you must speak it till your voice catches the thread of all sorrows and you see the size of the cloth. Then it is only kindness that makes sense anymore. Only kindness that ties your shoes and send you out into the day to mail letters and purchase bread.  Thank you choir that music touches my heart. So you heard a reading from a book called tattoos on the heart by Gregory Boyle and that is where the title for my reflection comes from today love no matter what but actually this isn't really a reflection of my faith statement kind of like our teens in the first Unitarian society do every year so take it in that light so it's really what do I believe at this point in my life when I'll be 72 on Wednesday so I've witnessed and felt the power of love so many times in my lifetime one particular time that I was thinking of as I was writing this was I was sitting with a man who was dying and with his wife and he kept repeating to her he had a little bit of dementia so he kept repeating the same words to her over and over again you're a good wife I love you you're a good wife I love you you're a good wife I love you she whispered into my ear joyfully I have waited my whole life to hear those words universal unconditional love is a deep heart felt connection with all that is animate and inanimate however the word love is so often used stingily and within very narrow confines are often we just say oh I just love that outfit or it has love with the sexual overtones love is a huge word as in the children's message loving all those children with all their nose this morning love this love does not mean that all behaviors condoned accepted ignored or with not without consequences and also there are expectations and limits within relationship for instance if a gang member comes to work drunk or on drugs he is out of the work program home boy industries which you heard about however they are not out of chances if they're able to back to the place sober sober that's all just sober as Boyle says out of here but not out of my heart in this time of challenges related to family expectations and a lot of stress and in this congregation our current transition and all the transitions in our life the sober suffering in the world stepping into universal love can sustain us and I believe opens our hearts with courage to face the unknown with kindness knowing that this is an ongoing practice and not searching for perfection perhaps in our lifetime we may not always feel unconditional love but it remains our intention or my intention to love so that we can live and practice this in each moment however imperfectly and love can come from so many different unexpected places two year old Shelly seeing kind of a look like this on my face crawled into my lap looked up at me with her big blue eyes and said it doesn't Maddie Claire it doesn't Maddie and then curled up with me love from a two year old or Karen 11 year old dying of leukemia I'm a student nurse at this time and I'm out of town but had left my number at the hospital so the night nurse called me a student nurse in the middle of the night two o'clock in the morning I drove into the hospital because Karen asked for me so what was that on the nurse's part love she was able to break all the rules that day call a nurse student that wasn't supposed to be there alone at the hospital in the middle of the night and ask her to come in and then she broke the rules again and I gave the morphine shots until she died at three o'clock that day what can that be but love on that nurse's part all religions speak of love although the meaning varies as they do with absolute peace so many of you some of you maybe remember years ago after the invasion of Iraq we had an interfaith peace service but what was true out of that is the absolute and inherent commitment to peace came from all the traditions that were represented there I'm not a religious scholar by any means but I did go through some literature and explore Judaism and Islam and others and always at the base of it I found love one example from the Buddha conquer the hateful man with love conquer the bad man with goodness conquer the miser with generosity conquer the lie with truth from the Dhamma and from first Corinthians love is patient love is kind it does not envy it does not boast it does not proud it does not dishonor others it is not self seeking it keeps no record of rights or wrongs love does not delight in evil but rejoices with truth it always protects always trusts always hopes always perseveres love never fails Martin Luther King said I have decided to stick with love hates too great a burden to bear darkness can only drive out darkness light can only do this hate cannot drive out hate only love can do this well what about us you use what does this shirt mean love what does it mean to us we have seven guiding principles that are wise words if you pick up your hymno for just a second and go in about five pages after the preface you'll find them the page says we the member congregations and our beliefs are there now we don't have time to go through all these beliefs today but this is what we say we believe do we believe these do we believe these and if we do we have to soften our hearts to truly embrace them in our lives there are only words on a page here and they need to come into here so that we can live them in life so a reading from Dr. Robert McGeech called lessons from the geese driving along a commercial corridor near my house I noticed that one of the car dealerships had changed the message on the sign instead of touting a holiday sale or good financing rates the block letters read honk if you love I was thoroughly delighted as I drew closer to the sign I noticed that under the word love was an American flag and I was a little sad about that apparently boisterous love was only reserved for the US suddenly the acknowledgement of our wide and profound connectedness had been reduced to affection for one narrow sliver of the human population I felt diminished I'm better off taking my cue from Canadian geese than used car salesmen geese fly much further as a group than they ever could alone when a goose has been injured two or three others stay on the ground with it until it recuperates as they migrate they honk to remind their fellow birds that they're nearby ready to help encouraging each other along the way if we had as much sense as geese he says then our hearts must be moved more than by parochial interests if we hope to foster a more compassionate world we must practice caring for one another with joy and over long distances if justice is to be realized then our voices must speak loudly even boisterously of love and then there's this precious planet to love as we talked about with the kids there are many things Dan Brooks says that we can do and we all know in the environment like not driving so much and stuff like that but he says the most important personal thing for the environment is for us to fall in love to fall in love with the environment there's a consensus as we all know among the majority of the scientists that we are facing a global crisis and probably the most important crisis that we've had on earth and we can carry our reusable bags yet all the things that we do pale in compassion to what he calls the cool effects of love a prescient elder chief seattle who died in 1866 talked about some of the environmental issues man does not weave this web of life he is merely a strand of it whatever he does to the web he does to himself what is a man without the beast for if all the beasts were gone man would die of a great loneliness of the spirit if we do not own the freshness of the air and the sparkling of the water how can you buy them all things share the same breath the beast the trees man the air shares its spirit with all the life it supports humans merely share the earth we can only protect the land not only that's not only not own it excuse me a kind of end of a traditional Navajo prayer that honors the earth is for me may it be beautiful behind me may it be beautiful below me may it be beautiful above me may it be beautiful all around me I'm restored in beauty I'm restored in beauty I'm restored in beauty I'm restored in beauty but you know for me love just doesn't sit there like a stone it has to be made again and again like bread remade all the time made new it's healthy and feels good to be a compassionate warm hearted person and this feeling of compassion kindness sometimes opens our inner door so that you can communicate more easily with other people and that feeling of warmth creates a feeling of openness that you'll find all human beings are just like you and you'll be able to relate to them more easily and the heart softens to this idea of universal love the path John Moransky says to embody unconditional love and wisdom is not some overwhelmingly difficult struggle to make ourselves into something alien to our nature quite the opposite unconditional love and wisdom dawn as we come home to what we mostly deeply are and maybe as we were like Shelly when she was 2 years old our deepest wish is already impartial love our deepest knowing intuitive wisdom beyond self clinging we just need to learn to relax our grip on ourselves and allow the capacities within and shine forth an old Cherokee is teaching his son about life a fight is going on inside of me he says to the boy it's a terrible fight and it's between two wolves one is evil, he is angry he has envy, sorrow regret, greed, arrogance, self pity guilt, resentment, inferiority lies, false pride superiority and a big ego he continues he's good he's a joy, peace, love, hope, serenity humility, kindness, benevolence empathy, generosity truth, compassion faith and love so the same fight is going inside of you inside of every person the grandson kind of thought about that for a minute and then asked his grandfather well who's gonna win and the wise old Cherokee grandfather just replied it depends on the one you feed what keeps us from doing this from showing this universal love Sharon Salzburg says if you want to live on your own terms breaking free from old habits and stories that no longer have any meaning be different, practice love of course this applies to yourself as well as to others I believe there is she says only one kind of love, real love trying to come alive inside of us in spite of our limiting assumptions the distortion of our culture the habits of fear self condemnation and isolation that we tend to acquire just by living life the ability to have compassion for oneself becomes the ability to have compassion for others we recognize love accept it only if we pay attention and notice it but you know I think the one thing that kind of shuts us down to love is fear and fear has usually two extremes Judith left says in one extreme we freeze and the other extreme we're petrified so we panic so it's pretty tough to feel love in a frozen or panicked state so when that happens we shut down and close our heart but fear makes our life narrow and dark and blocks intimacy and more than anything disconnects us from kindness and love that is our inherent right so how do we deal with fear and what are our fears fear of losing a safety and control fear of aloneness and disconnection fear of unworthiness fear that your love will not be acknowledged by others fear of rejection I'm sure there are a lot of others for you and how might these fears inhibit opening and expressing the universal love for me it's like showing my vulnerability and not doing something perfectly in this service or forgetting things so what helps me with my fear well at times when I can see the fear perhaps I can recognize that it's unrealistic humor for me deflates fear smiling with myself what gets in your way I love a quote by Ajan Tsuchito who's a teacher inside meditation tradition who says oftentimes our head is running ahead and our body is dragging to keep up and our heart is saying I don't know I don't know so our goal is come together as one head body and heart that's our journey to bring it all together a long time ago Virgil said love conquers all and love opens us up to joy joy in being with you today in the smiles and jokes with the children the beauty of the morning the joy in being with those we love and in this community sometimes your joy is a source of your smile but sometimes your smile can be the source of your joy that's what Thich Nhat Hanh says so I'll end quickly now and back to Father Boyle for a second outside a cemetery chapel while we silently await a coffin of murdered gang members to be placed in a hearse I see a young girl of three or four across from me who's in Kiheita in Kiheita in an attempt to reduce her fidgeting her mom reaches into a large bag takes out a beautiful ripe pear and hands it to her daughter the daughter twirls the pear around in all directions she looks at it and then she asks her dad quietly how do you open it it's a good question how do we open our hearts and mind to a new way of thinking about love and joy how can our eyes be open one need not have been there to imagine how the father answered his daughter's question take a big old bite so Richard Rohr says yes look before you leap but leap take a big old bite even if you don't exactly know how to open it looking into love and joy during these hard times in our lives and in our world as a challenge that we meet every day moment by moment so I will close just with a short prayer back to the geese that which causes our soul to take flight encourage us in these difficult days remind us that those beyond our circles, our borders, our walls are embraced by the same immeasurable love by which we are held help us demonstrate kindness in all that we do and grant that we may indeed have as much sense as geese so it's now time for the morning's offering and when the offering baskets come around there are hearts in there I encourage you to take one and put it on and thanks to everyone in the community for all they give to keeping this operation going we want to express a special thanks to our volunteers this morning who helped make service possible our greeter this morning was Dorit Bergen our Eliza Monroe Elizabeth Barrett and Pam McMullen hospitality being provided by Janie Hills and Blaise Thompson our lay minister this morning was Ann Smiley at our information and welcome table Karen Rose Gredler flowers provided by Claire Box and Pulpit Palms are cared for by Hathaway Hessler and we have a special message from Tim Corden it's rare that I get to be before you all and so many of you I don't know but I want to get to know you all my name is Tim Corden I'm the social justice coordinator for First Unitarian Society I believe I have the best job in the world and it's because this congregation is so committed to social justice that I get to do what I do and get paid for it so thank you my heart is full of gratitude for this service I'm so glad to have found a place where love is not a scary word but a word that really embodies who we are and what we're about and thank you Claire for inviting me to say a few words in my job I get to work with social justice ministry teams people who are reminding us that white supremacy culture is alive and well in America that it's alive and well in all of us that poverty is amongst us that homelessness is amongst us and Claire has made it possible for an anonymous contribution to make it possible for us to give half of what we're giving today to the healing house a project of Madison Urban Ministries one of our partners and this is a respite center that's opening on Monday so that homeless families that are experiencing surgery hospitalization birth can have some time off the streets where they can be cared for and so thank you Claire for bringing that opportunity that's just one of the many hospitality radical hospitality things that ministry teams here at FUS do and I get the pleasure of working with all of them in some capacity yes and yes there's a table outside if you'd like to learn more about the hospitality house the other thing that we're very proud of or pleased to be a part of is us and I passed some of these around while the offering was being taken if you didn't get one I'll be out in the hallway with more it's a two sided little leaflet and I think both sides are equally important just remember there's two Fridays coming up and each of them you can meet at FUS at about 6.45 if you want one we're going to car pool over to Brittingham Park where we're going to join lights for liberty or that proclaims many things including no human is illegal and then the following Friday we're going to kick up our heels we're going to raise our spirits with rock blues soul we're going to have a concert and dance and raise money for immigration reform it's going to be a benefit for Voce Stila Frontera for project reunify which is helping children and families get reunified on the border and also for the El Salvador mental health project that's helping victims of war in El Salvador it's a three way benefit whatever you can give that night we'll go to those three there's going to be a silent auction as well so please come this Friday come here in car pool with us to Brittingham Park and then next the following Friday on the 19th come here and dance and enjoy some great music and oh and I should say Clara Norell a local singer songwriter will be opening the night with music from Latin America as well as some of her own originals about peace and justice there's so much more I want to say but I just want to close with a shared moment of gratitude with all of you I found my home with you all and I love it thank you thank you Tim and thanks for all the work you do for us on our behalf and with us so while I join our voices I think in one last 34 please be seated for the benediction and the postlude Shoulders by Naomi Shihab Nye a man crosses a street in rain stepping gently looking two times north and south because his son is asleep on his shoulder no one must splash him the car drives too near his shadow the man carries the world's most sensitive cargo but he's not marked nowhere does his jacket say fragile handle with care his ear fills up with breathing he hears the hum of a boy's dream deep inside him we're not going to be able to live in this world if we're not willing to do what he's doing with one another the road will only be wide the rain will not stop falling one last thing if you enjoyed Claire's beautiful shirt we're having a closeout sale down at the social justice table so when you show up to side with love you can wear your own yellow shirt if you don't have one yet John is doing a tour if you're interested in getting a tour of this beautiful sustainable building or our historic Frank Lloyd Wright meeting house John Powell will be offering a tour meet at this corner of the sanctuary after the service


Welcome to the next episode of Make It Mini, which is a series that reimagines trending recipes in Lucrasse's mini-cucuts. Next up are these potato nests just in time for spring. The nests are made out of hash browns and pancetta, and they cook right in the mini. Top with creamy goat cheese spread, peas, and crispy burzuto. Like and follow for more, and happy spring, everyone!