Hello everybody and welcome back to the second channel. Let's go ahead and crack open a sparkling water.  This was not good. Not enough fizz in this thing. I want to be foaming at the mouth when I take a sip of sparkling water, all right? This was too pleasant. I need to be assaulted. All right, we've had some really awesome posts in the subreddit the past couple of weeks, so let's just go ahead and jump right into it. I'm gonna sort by top. I'm gonna sort by month. And let's see what people have been talking about. I hope it's me. People better be talking about me in here. I swear to God, if people are talking about some other thing or some other guy, I'm gonna be pissed off. I get on here and it's a subreddit for like Toby McGuire or something now. Fuck, they're all talking about Spider-Man now. I saw Danny and Laura at Disneyland on Friday. They were so... Greg? They were so, they were so Greg. I guess it just says they were so and then Greg is like the tag on this. That's kind of fun. Yeah, I remember meeting these kids. They were really cool. They were really nice. He was making this face the entire time and it was pretty funny. So I appreciate it. Shout out this kid. Shout out all you guys. They were really nice. Oh, I see you Photoshopped my face here to match his face. That's very cool. I think because he was making that face the whole time, I kind of thought that he was like joking. And so I said something like, oh, should we all make that face for the picture? But then he didn't acknowledge what I said and just kept making that face. So I don't know if he was joking. They were so nice. Okay. They finished their sentence. Lovely Cliffhanger. Yeah, I gotta say. They were so what? What were they? You go in the comments and it just says they were evil. Never been to Disneyland, but to meet Danny in real life would be so much better. That's very flattering, but Disney has the Star Wars land now. And going there was honestly one of the best experiences of my life. I felt like a little kid. You can see from the picture I'm wearing a Star Wars shirt. Wait, all right.  I built a lightsaber. So, I think you spoke a little bit too soon when you said that because you probably didn't know they had the Star Wars land. Someone said what was happening in the second photo because they Photoshopped my face.  Did his face really look like that? My face is like a totally different color than the rest of my body. Suddenly my sunglasses are gone and then they're back in the next picture. That would be mad impressive if I could do that on the fly, dude. Just all of a sudden, ah! And then back to normal. Sunglasses off and then back on again. His face is purple and then it's back to normal. Where is Laura, someone says? You can't see her? She's in Danny's right hand. Okay, I'm holding like a cup of Coke in my right hand. Nah, yeah, I was carrying her around in that cup because she got tired, you know? She's really small. Let's rename my Gecko, Grego.  Is this the same Gecko as last time?  I don't know how many people own a Gecko that looks like that, but let's see.  Is this the same Gecko? Wait, maybe it's not. Is it not the same Gecko? Guys, really I wanted the other person to name their Gecko, Grego.  That's a new Gecko. Now I gotta go back to the last subreddit video and check to be sure. Okay, come on, where was that shit? Bro, where was the Gecko? Grego. Oh, there it is, okay. Groovy Island is the original poster of the original Gecko, and this is Beatroot Squash. Dude, this is a different Gecko. Oh, wait, they've literally said right here. LOL, I'm not the original post, I'm someone else. Well, at least you got the memo. That was kind of meant for someone else. If anyone else needs me to give you a recommendation for your Gecko name, I'll give you one, okay?  Due to my critical thinking skills, I have to say for this is not the same Gecko, but an imposter. I've been meaning to say this. I think that ever since in the last video, when I asked to get a little bit more critical thinking in the subreddit, we've been getting some really great posts and some really great comments, so you guys have been killing it with the critical thinking. This person was able to spot the imposter, real lickety-split. I mean, it's a cute Gecko, don't get me wrong, but that is not the Gecko that I knew. POV, Danny doesn't have a top comment on a post. Yeah, this is me.  This is actually what my office looks like from the other angle. If you were to look at it from over here, I'm actually just in a cubicle. I have this background sort of printed out on the cubicle wall behind me. I just work in an office. I work at YouTube, youtube.com headquarters. So yeah, this is where all the YouTubers work. We just work at YouTube and this is sort of our desk job.  I edit on the coolest clothes you've ever seen onto me over top of the work uniform. But yeah, this is actually me and someone filmed this.  On a post that's not Danny's? Oh yeah, there is a silver, there's two silver awards on here. I like that I've traumatized my subreddit into being like, don't give other people awards. All right, I gotta comment back on this and get top comment.   That would be a shame if that happened. You guys have about three minutes to make this top comment, all right? Otherwise, you will be sorry and this will be all of your heads. Spotted a Greg listening to Slime at the airport. Oh, do you think this is staged? Do you think they know this person? Cause like, I mean, as much as I appreciate the support, they're just kind of like staring at their Spotify. Like they're just like looking at the song, like listening to it. Yeah, sometimes I just need to like keep staring at Spotify while I'm listening to it on my phone to remind myself what song I'm listening to. Okay, this is Slime, this is Slime, I like this. This is Slime.  What is it?  Hey, are you taking a picture of me? I'm gonna use a little bit of critical thinking here and say that I feel like this is staged. I gotta be honest. I think that you and this girl and fucking, this little boy too are all in cahoots. I think that you planned this all along cause you wanted to get like a big upvoted post on my subreddit. Scam alert. I'm sure this was neat, but I do hope you got their consent to post a pic of them online. I did, she thought it was funny. Yeah, I bet she thought it was real funny.  There's like a lot of debate going on on whether they should have posted this picture without consent or not. Okay, not the point of the picture. It's a scam. Post proof that this isn't a scam, all right? Cause I'm using my critical thinkers up here and I'm pretty sure that this is fake, but I do appreciate it, you know?  As long as you're listening to it, that's all that matters to me. Danny said he wants more dads on the subreddit, so here's my dad. He's always asking me if we're gonna watch a Greg. Yo, dad check. Let's go, dude. This looks like a dad if I ever saw one, man. Congrats on the dad. This is great. 10 out of 10 dad, I gotta agree. I really want Danny to see this. Well, congratulations, dude, I did. You know what, this could be a cool thing, all right? Let's get some more dads in the subreddit and we can start rating them, all right? Since this is the inaugural dad, actually we've had a dad in the past, I believe. So both inaugural dads get 10s out of 10 from me. This looks like a great dad. The only thing that I might consider taking off points for here if you're watching this dad, you dad, not my dad, this dad, is cable management. You gotta fix these cables, dude. This setup is not clean. It is not crisp. It is honestly making me anxious. How many cables are hanging from here? I get it, dude. You're raising some kids, you know. You got a great one here. You've got Greg Zollis, which is very similar to my username, Danny Greg Zollis. Feeling a little bit of stolen valor there, especially with all of these rewards on the post.  Look, I get it, dude. You got things to do. They make kits that help you do it and run cables through the wall. So if you are considering posting on here again, please get that done before you do. Because Greg Zollis, if you post your dad on here again and this isn't taken care of, I'm going to have to take off points for that. But as of right now, I'm willing to let it slide 10 out of 10 dad. Cute dad, how long have you had him? About a year now. So he's house-trained, patience is key. Doesn't look very house-trained to me, dude.  I'm sorry. Sorry, doesn't seem like he's trained on how to put together a house. He may be house-trained, but he's not home-trained, all right? This is a house, not a home, as long as these cables are dangling. Emperor's New Groove was amazing, but this is art. Yeah, honestly, I think this might have been the most creative thing I've ever done. This is me and my friend, Tim, who you may remember from the Emperor's New Groove costumes. And we were disintegrating Avengers. He was Dr. Strange, obviously, and I was Spider-Man. Yeah, I think this is the most clever thing I've ever done, hands down. Thank you for all the appreciation on this. I think it was pretty sick, pretty tight. The French horn guy in my music class looks identical to Danny. Okay, I guess, kind of? I don't know how you know he's French, though. Like, what makes him French? I don't get that. Oh, well.  It looks like we might have a secret code to solve, guys, in the subreddit here. Uh-oh. Nothing to see here. And there's some binary code on here. Is there like a feature in Unmax that I can just copy this text somehow?  That's too much thinking, and it's too critical. Because I know I can do... What did I just do? Disconnect from Danny's iPhone. Connect to Danny. Wait, what just happened?  I sent it to my phone. Binary translator. Okay, there we go.  Guys, look, I pasted it in. And it's a YouTube link. Guys, we are going to crack the code right here and right now.  Can we get a little bit more critical thinking in the subreddit, please?  Come on, man.  Oh, I've been hoodwinked. Let me just see real quick, because I feel like I might be getting double duped. Is there another secret code in here somewhere? Me being hopeful that I can redeem myself? Yeah, there's got to be something I'm missing here.  There's got to be some kind of compliment in here. Danny really nice job or something in binary. Okay, nope, I'm not seeing anything. Did anybody else type it in? Let's see, really cool picture. I'm glad there's no secret message. Can't wait for Danny to decode this one. Okay, someone typed out what they think I'll say when I look at this. What? I'm not doing this again, dude. You're parking me. Probably meant pranking. Playing some little pranky pranks, and I'm not falling for it. Long pause, fine.  At least I don't think I did. Can we get a quick, can we get a replay? Did I say any of that shit? What did I say when I first saw this?  It looks like we might have a secret code to solve guys in the subreddit here. Yo. Okay, we got some fan art in the subreddit. Now this is pretty cool. Oh, do they? You got other fan art in the background too? You got some anus-oonus or whatever. Is that what that channel was called? Anus? Anus Uranus? I'm pretty sure it was. Yo, this is really good. I look freaking sweet in that. I love the colors. That's amazing. Oh, unus-unus-onus. Unus anus? Uno butthole?  This is awesome. For this post, I will allow one award to remain on this post and the rest mods will be transferred to me. This is really cool. Nice job. Dude, this is so cool. I hope Danny sees this. Does he have a PO box? Maybe he'd hang it up in his office. You know what? I don't have a PO box. I thought about getting one in the past but it kind of sounds like a lot of hassle and also I'd be worried about people sending me anthrax. So I will not be opening up a PO box at this time but this is very cool. And you know what? It's so cool that I want you to have it. You enjoy it. You've earned it. Hang it up in this frame, in fact. Take that butthole fan art out of your frame and go ahead and slap my face in there, please. Through Danny and the peanut style. I don't know why. All right, I dig it. That's pretty cool. Digging my bell-shaped body. Very becoming of a young man. Okay, this one might be interesting. What is this boy band name called? We got Drew, we got me, we got Curtis. Let's see what people think we would be called if we were a boy band. Let me come up with a good one off the dome real quick and then see how it compares everybody else's. What would a boy band with us three be called? I've seen people like abbreviate the three of us before as DGK because it's like Danny Gonzalez, Andrew Gooden and Curtis.  Boys who cry straight from the vine. Dude, that's good. Fresh off the vine. That's pretty good. Is that too long to be a band name? I feel like a band name has to be like one or two words, not one or two syllables. One syllable would just be straight. That's a cool band name, straight. Look at us. We are so straight. My suggestion for Danny's interior. Oh good, we got another design. It's Nutcrackers. Thanks. That will be all I'm gonna love sitting on this throne next to these Nutcrackers. That's awesome. Design Danny's room based on his real hobbies. Thank you so much. This is perfect. Oh, look at that. You got all my favorite things. You got cosplay, you got grapefruit con. Oh, that's so cool. All the different US states I've been to. Oh, and my trophies from my time in the NBA and FIFA. Thank you so much. And you my little soccer mug. This is, I'm gonna do this for sure. This is definitely what, this, I, yep. Oh, this is sick. I created Danny Gonzalez's room in CG. Wow, that looks like super realistic. That is very cool, dude. How the frick did you do that? I dig it. I'll do it. Shit, I'll do it right now. All right, I did it. Here I am. I'm in the new background.  My friends told me I do. I don't see it though.  Better not be another trick. I feel like it might be. I don't trust anyone now. You know what? Let me click on your profile and see if you've got any other pictures. Then we'll figure out if this is a scam. They don't. That's very suspect. I don't know if I can trust this, dude. This is, you've got blue eyes too. This is a little too suspect. I'm sorry and I'm thinking critically here. I don't think I'm buying it.  Danny's new office design. Tell me what you think. Okay, this actually goes pretty hard, dude. Look at this. This looks just like the office where I record my videos and YouTube headquarters except it's full of cubicles. But it looks just like this. If you guys could see behind the facade, it looks just like this.  I wanted to say we have recently hit 60,000 members on the subreddit. And I remember in the last subreddit video I said if we hit 50,000 we would throw a party. So I wanted to stay true to my words. So everybody dance. Everybody at home dance. This is the party. All right, thanks for coming to the party, guys. That was really fun. I'm a man of my word. I keep my promises.  Cleaned up Danny's office and now it's banging. Another person recreated it in CG. This is like a 3D model of my room. And there's a bang can in the corner. Yeah, that's how you know this shit's gonna be epic. All right, let's check it out.  You changed the letters to bang and the bang CEO is there.  That was really good. How does this not have more upvotes, dude? This is insanely well done. You even got like really good quality pictures of the pictures I have in the background when I don't think I've ever like had a close-up image of them before. This is mad impressive, dude.   So all right, let me read this little rant. A quick rant about Danny. This better be good, dude. And if it's me and I'm gonna cry. When Drew, Danny Curtis came to Las Vegas for their tour. I wanted so badly to go, but I couldn't afford it. My dad was one of the janitors though. So he snuck me in and I sat on the ground in the back. Towards the end of the show, I waved at Danny and he waved back and it meant the world to me. He probably has no memory of that ever happening. Loki, that's true, I don't. Yet from my end, it was one of the most memorable moments in my life. I always wanted to thank him for it. But what would I say? I thanks for waving, it made my year. Yeah, no, I guess it wasn't the wave I idolized. It was the person that came from it. That's really sweet. Going on a tour like that, you see so many people that you kind of like forget that there's like everybody's having like an individual experience. So that's really cool to read about your individual experience going to that tour. Even though you didn't buy tickets. Ordinarily I'd be pretty pissed that you didn't pay me money to come and see me. But since you were really nice, I'll let it slide. Yeah, this is so sweet. You know what? I do remember that show because that show was weird, dude. It was the venue we had for that show was like a bowling alley. What was that place called?  Oh, Brooklyn Bowl. Yeah, okay. This show was weird. And also all of our shows for this tour were like only people that knew who we were came obviously because why would you come if you didn't know who we were? But this show was in Vegas, like on the strip basically.  So I think there were a lot of people at this show who didn't know who we were, which I think probably made the show a lot less enjoyable for them. And also there were like people who were like wasted because they were coming off the strip into the show. This is what the venue looked like. It had a disco ball up here. This is the bowling alley over here, if you could see that. Luckily there was no one bowling during our show. I think it was closed, but yeah, that was super weird. So I'm glad despite all that, you still had a good time. And sounds like I did too. If I was waving, if I was waving willy nilly. Okay, let's see if there's anything in the hot section. Somebody posted this and said, Danny, how did you do this I need to know? What's up guys? I just wanted to update you and let you know that I'm finally cleaning my mirror. Have a great day. Yeah, I remember doing this. I think I just used like Windex or something like that. It wasn't that hard. There's just some little toothpaste and stuff on the mirror. So toothpaste, paper towel is really all you should need. And you can clean pretty much any mirror with that stuff.  Try critically thinking for yourself. How about that? Okay, let's see if anybody can guess what I did.  That's really confusing and Danny must answer this question.  He must have glued it to his shirt. Pretty good quality for a microscopic camera. Then someone else said, no, look at the hand on the left. Its movement isn't the same as Danny's hand in the mirror. So I think it's just a hole in the wall without a mirror and someone else is filming it. Yeah, no dude, I did not cut a hole in my apartment to film this TikTok and like construct a bathroom set. I think you may be thinking a little bit too critically. Yeah, nobody's gotten it so far. All right, well, I think that might be about it. So thank you everybody who watched this video for watching this video. I hope you have a great week. I'll see you again soon with some new content. I'm still on that grind. I'm still posting as often as I can. So stay tuned. Thank you to everybody who submitted to the subreddit. Everybody make sure you go over there and join the subreddit and post some good stuff. I'm talking dads. I'm talking puzzles. I'm talking critical thinking. I'm talking maybe other funny little gems and memes. Can't wait to see it. Thank you guys for submitting and I'll see you next time. Bye-bye.


I think the only time I felt a significant amount of fear was when the night time fell because there was zero illumination from the moon and normally that aids us seeing through our night vision and there was no illumination that night. Being the only American at my position, it's a little scary having to pull security pretty much by yourself. I told the interpreter earlier when ANA began to come back, hey let's get a security perimeter going and you know we set up a little security on on each side of the trail to keep any enemy from getting inside our casualty collection point where I've consolidated everything. You know I told them hey you know if somebody comes down the trail like I'll initiate fire and then you guys just fire in the same direction just support me and I'll support you type thing. You know we had that set up but being the only person who could see at night somewhat it was a pretty intense situation. I wasn't a fan of it.


Okay, hello everyone and welcome to the Residential Tenses Authority webinar on the new rental laws for Queensland, that's the Housing Legislation Amendment Act 2021. So my name is Lynne Smith, I'm a Senior Community Education Officer and I've been with the RTA for just over 16 years in two areas, one in the education and previously in our dispute resolution area and have over 35 years experienced in with all things tenancy laws. Today I'm also joined by Sam Gayler who's from our Customer Experience Division and that covers our bonds, our contact centre and our dispute resolution area. So thanks for joining me today Sam and for our audience, what's your role, experience and how long have you been with the RTA? Well thanks for having me Lynne, good morning everyone. So I've been at the RTA for about nine years starting in the contact centre. I have done some work in the dispute resolution team and I'm currently the Senior Team Leader for Customer Experience. Great, thanks Sam. So before I do start I'd like to acknowledge the traditional owners on the land on which we are holding today's webinar and where you are joining us from as well and pay my respects to Elders past, present and emerging. Oops, went too far, got my finger triggered, happy there. Okay, so today's webinar we're going to cover off on an overview of the changes that's been introduced and also look at what starts now and what's due to start. Also just a small disclaimer there, the RTA cannot provide you with legal advice and you are encouraged to make, get your own independent advice to make those informed decisions. Today we also want to hear from you. So our webinar will start with a poll very shortly to see who is in our audience today. We will have question session before we finish so we'd love to receive your questions and please use the chat function or that little speech bubble that you see on your Zoom toolbar. Won't be doing the Q&A box but just as I said use that little chat function. I also have McKaylee from our outreach team sitting in the background to help with any technical issues, thanks for joining in too, McKaylee. We also want to hear from you on how today went and importantly what future topics you would like to know more about. So this is really important for us. So please look out for a survey at the end of the webinar. It takes honestly less than one minute to complete. So I'm just going to pull up our poll and get you to participate in that. So what we're asking is whereabouts in Queensland are you joining us today? And secondly and which group in the rental sector do you identify with? So what we do know from the past webinars that we are able to reach people right across Queensland and even for those people who join us interstate. So remember each state and territory do have their own tenancy rules and also too we also acknowledge that people's levels of experience in today's webinar is going to be different and also the types of people in our audience. So whether you're a tenant or property manager or an owner or working in the community sector. So I'll just leave that going for a moment. Okay just to give you an idea. So we look like the bulk of people obviously in southeast Queensland. So we've got 19 no 32% in Brisbane 40% in southeast Queensland. Welcome to north Queensland and central Queensland as well and we have a couple of people from interstate and the majority of our audience today we have 65% joining us that are property managers or agents and also to 23% for property owners or landlords and we do welcome we have tenants and we also have roomy accommodation providers and community housing and support workers in today's session as well. Thanks everybody for doing that. Okay I shall just close that. Okay so let's kick on. So our first topic we're going to look backwards and looking at the reform process first. So the Queensland government's aim with the rental reform is to provide better protection for landlords and tenants and improve the stability in the rental market. So again taking that step back let's look back 2018 to 19. There was a public consultation right across Queensland and Department of Housing received over 135,000 feedback responses as part of the open doors to renting reform consultation. You may have had that opportunity to participate at one of the stalls or write your own feedback at the time. It's quite a considerable campaign. So in 2019 as part of the better renting future roadmap that was released there's a further 15,000 responses received as part of that community feedback. So then we have 2020 the COVID-19 emergency response regulations and that was introduced in response to the health and economic impacts and it was a temporary regulatory measure and that was put in place to support the residential tenants is with and some of that is still was in place till 2022. So our Minister for Housing is Mr Enoch and she introduced the Housing Legislation Amendment Bill 2021 and that was in June. This impacted the tenants laws and also atomic villages however we're only covering off today on that tenancy law part. So the bill then was considered by the Community Support and Services Committee. So if you follow the image on the screen on your right hand side you will see the process and where we are up to now. The parliament then debated the bill and it was passed on the 14th of October 2021. So the bill received a cent from the governor on the 20th of October and that day it became law. So the Department of Communities Housing and Digital Economy website that has a lot of information about the rental law reform and that process and also too a copy of the Act can be downloaded or accessed from the government's legislation website. The RTA is underway to guide you and the rental sector through all the changes and we'll be doing that through a lot of different channels. So there are four main areas that we're going to be looking at and also on your screen you will see that the new amendment changes the existing residential tenses and roomy accommodation Act 2008 and the regulations and it will also repeal the COVID-19 emergency response regulation. So when does this come into effect? So from the 20th of October there are two main topics domestic and family violence provisions and also some changes with the death of a sole tenant. Both of these we're going to be covering on today. The dates have been announced for minimum housing standards to start and I can reiterate now that these do not come into play until 1 September 2023 and that's for new leases and also too from 1 September 2024 for all of the tenancies. So there is time and that's one of the messages just to remember that these are not straight away these are coming in as a staged approach. So what is yet to have a start date or what we will say is we'll commence on a proclamation on a date yet to be set is the framework for negotiating renting with pets and also the changes to approved reasons to end the tenancy. Now Sam I'm just going to go throw over to you just before we start on these topics. We know there's some other changes what do they represent in the new amendments? Thanks Lynn the new amendments other than the the main topics that we'll discuss today mainly tweaks to wording in the legislation so some clarification corrections and then the introduction of new forms which we can discuss in a little while. If we are looking at the new sections how many sections have we added to our legislation? So there are four main sections that have been added and changed and then there's additional adjustments to area relating to death of a sole tenant and then there are around 59 of those minor adjustments that I mentioned. Okay so let's start now with the death of a sole tenancy amendments. These were previously captured under the RTRA Act but what we have now is a new section and just a few little tweaks so it's very similar to what we've had for a while now with the legislation so either the landlord or the agent or the tenants representative can give it was two weeks notice but it's now 14 days notice to end the tenancy. You can also have mutual agreement for an end date or you could go to the tribunal or if no one gives notice then it's going to be one month after the tenants passing. So the changes are as I said two weeks is now 14 days. Also what's been added is an opportunity to withdraw a notice so a day can be agreed upon. And can I just say look let's space it it is a very sensitive time. It's a really good communication between your tenants representative and the owner or the agent is really important. What's also been added in is for the car and park managers who have those short tenancies that's now been changed to have a two days notice being put in. So the new laws that will repeal the COVID-19 emergency response regulations covering the DFE the domestic and family violence. So you'll be most likely familiar with that process however there are a few changes and these have been based on learnings from the COVID-19 implementation. So broken this up into two parts looking at first what a tenant can do and also to what the agents and landlords responsibilities are. So firstly ending a tenant experiencing domestic and family violence can end their interest in the tenancy by giving seven days notice. Obviously they can leave early or they can leave immediately. They can also request their bond contribution to be refunded and Sam I'm going to get you to talk about that process shortly. Tenants must give the landlord or agent supporting documentation and they cannot claim and the agents or the landlords cannot claim relating costs where their interest is from the tent where their interest is actually ending due to DFE. So tenants experiencing domestic family violence are not liable for property damage caused by the domestic and family violence experience and any remaining tenants will be asked to top up the bond and they need to do so. The other option available is if the tenant wishes to stay they can change the locks and obviously they will need to provide the owner with a copy. So over to you Sam in practical terms just a couple things here. Let's step through these items. One of the ones is the owner cannot claim for the damage caused by domestic family violence. What happens if there's like other things such as like your rental cleaning or gardening? Like what's the process here? Yeah sure thanks Lynn. So you're correct the legislation says that you can't claim for damage caused due to domestic and family violence but it doesn't make any reference to other costs. So yes there is potential to claim those things. As always so we would encourage that communication with the vacating tenant. And to what's the process like the changing of the locks and also to what's that process for that remaining tenants to do that bond top up? Where does that work? So a tenant can change the locks to the property without requiring the owner's consent to ensure their safety. The owner then must not give a key for that changed lock to any person other than the tenant without the tenant's agreement or a reasonable excuse. So we might be looking there potentially at allowing tradesmen. Again that communication is going to be going to be really key on that. Topping up bond so if the the vacating tenant leaves and there's a co-tenant remaining then the managing party can require that remaining tenant to must top up the bond. Again communicating with the vacating tenant. There's some information to talk about with time requirements around the notifying but they would need to advise the the person who's vacated the tenancy that they were going to contact the remaining tenant. But we'll talk a little bit more in detail on that shortly. Yeah awesome thanks Sam. So the Act also states that the lessor agent and providers must not disclose any information on the DFE except where it's permitted. So Sam I'm going to come over to you like privacy is really important. The RTA takes privacy very high priority. When would there be an example where someone would be allowed to for this to be permitted? No worries. Some of the examples around confidentiality so where you'd be permitted to give that information they're actually identified under 308 I it's as required by law so it might be whereas there's a lawyer involved potentially but they are really the only the only circumstances. And as you said that section 308 I is a new one and there's penalty provisions attached to that isn't there Sam? Yes there absolutely is. Okay yep sorry. No I was just going to say the confidentiality side it's 100 penalty units I believe. It's a significant and I think that's obviously speaking to the seriousness of the situation. Great so if you have started a process under the COVID-19 regulations before 20 October then you would need to continue that process. Sam the last point that we've got is that the RTA no longer requires to receive the relevant evidence for a partial refund that's new can you step me through that process? Yeah absolutely so yes you're quite right previously the evidence needed to be provided to the RTA that's now changed that's no longer required that information is required to be provided to the managing party they're talking through the the refund process then the vacating tenant potentially then advises us by ticking the box on the new form that we have. I'm sure you'll take people through that but the vacate date has then passed and then they can submit a form claiming the refund. Okay so now let's have a look at the really important information for your property managers owners and your rooming providers so if you don't agree with the partial refund you will be issued a notice of claim to respond to and you can dispute the refund. You can also submit a bond refund on behalf of the vacating tenant and that's using the new form for A. Sam when would an agent on owner do this and what happens with regards to like bond loans in this situation? Sure so possibly an agent or an owner might do this where maybe they haven't been given the correct notice maybe they weren't made aware of the situation with regards to the bond loans the RTA is unable to process refunds where there is a bond loan in this situation we would refer the customer to discuss with the Department of Housing directly. Okay and the last part there is that if you don't agree with the vacating tenant you can apply to QCAT within seven days for an application to set aside a notice ending a tenancy interest and you must inform the vacating tenant that that is your intention to apply and we'll go through what those forms look like that knows ending a tenancy interest. So continuing interest notice must also be provided to the remaining tenants and it's that you've got to strictly issue that between seven to fourteen days after the person's left and not before the seven days so the owners and agents must tell the vacating tenant when they are going to be providing this notice remember safety and confidentially is a priority in all DfE situations and there could be a situation where you may have gone off to QCAT to dispute a notice and that might be going through that process and also too there might be that notice of claim process for the bond that's still running so Sam can you explain to everyone today what this really means because this is where potentially some confusion can actually occur but they are actually two separate processes aren't they absolutely so there is a little bit to get right here I guess to make sure that we cover so if a managing party whether that be an agent or an owner wishes to have QCAT set aside that notice ending tenancy interest they must apply directly to QCAT and as you said advisor vacating tenant they're doing so if they wish to dispute the bond they must respond to the RTA so we would issue a notice of claim they must respond to that with a dispute resolution request so they must advise us that they wish to dispute they need to do both of those processes they're separate processes and they won't inform each other just as a note on that as well QCAT will look at whether the notice has been given correctly but not whether domestic and family violence has occurred the other part I'd just like to talk about briefly on the refund process so the idea is that it's agreed by vacating tenant and the managing party otherwise we send out that notice of claim to the managing party only you can't use our web services for this particular process you must use the new form the form for a but if you're wishing to dispute or respond to that then you can use web services for that awesome thanks Sam okay let's just have a look now at the new form so that you're familiar with them first one is notice ending tenancy interest this is the form that the tenant experiencing domestic and family violence and is wishing to vacate they would use this form okay this particular one is the Dfv4 report so Sam who can complete this and obviously this is going to be attached with the notice of ending tenancy interest as further evidence as opposed to the situation so who can complete the form so it's actually listed on the form but it's authorized professionals it's also listed on the notice ending tenancy interest it includes health practitioners I won't go through all of them but health practitioners solicitors social workers domestic and family violence support workers are some of the people that can complete that form right okay we have a new form for a so this is a bond refund for persons experiencing domestic and family violence so this is for that partial bond refund for the contribution part so you can access all of these forms on our website and the other form that we've got here on your screen you'll see is one that's called continuing interest notice again accessing all from our website and this is the one that's got that seven to 14 day time frame so it's very clear when that can actually be issued okay so just a reminder to other rta forms have had minor updates to reflect the amendments and that also does include the pocket guide for tenants so please make sure you always download or use the latest versions just to make sure that you are compliant next topic minimum housing standards but we have a list on our screen here um this is what we're looking at it's structurally sound properties locks on windows and doors free from vermin damp and mold and overall fixtures and fittings are in good repair just name something so sam just going to throw it back over to you can you let us know some of the history behind this particular section yeah absolutely uh so i'll just a brief little bit of history uh so in 2017 uh there was a an inclusion added to the current legislation as it was then uh it was part of the government's housing legislation amendment bill uh 2017 which was known as the building better futures so the inclusion was essentially introducing into the legislation the ability to have prescribed minimum housing standards added to the legislation but at that point there were no details of what that particularly related to the new introductions as we can see on the screen there talk to the specific areas that will come under the minimum housing standards okay do you know what sam we're going to stop we've got just so we can go back and address some of the domestic and family violence and the other questions it's come through so just bear with me i'm just going to scroll back through here thanks mccally for sending through some links for everybody um so as you're seeing your chat you'll see the links to the department's reform website and also where you can download the act as well so we have a question sam death of a tenant what if there's no contactable or identified relative friend or representative for the deceased person uh so i think you you mentioned in that uh essentially if there is no um official ending uh of it there's no mutual agreement uh then it would end one month uh from the from that date after the tense passing and look yeah it might be a case of um if you're looking um diana thanks for the question if you're looking for someone they might be a neighbor might know where there might be some other family people located or something like that but usually find um behind the scenes most owners and agents will find a next of kin as per their application process so hopefully um get that in place as well for all your um just on the off chains um can costs so kevin you've got a couple questions here so i just want to um bear with me there's a little trial there so can costs be claimed by the alleged perpetrator of the dfe so i'm assuming that the statements indicate that the cost cannot be claimed from the victim of the domestic and filing of domestic and family violence um or we're looking to bring like the remaining co-tent that's left behind i'm assuming again once the victim is left can you claim damage from them yeah so thank you thank you kevin for the question um if we're talking about the two co-tenants then uh they can't claim costs from each other it would be obviously related to the the tenancy there will be many different scenarios that'll come through and we'll work through a number of those uh certainly i don't think the intention is for um for costs to be claimed in that way the bond is security on the property uh you know it's uh ultimately if there was a dispute it would be able to progress through the qcat and they would make a ruling on that sort of situation okay one last question before we keep going and remember guys you can use that chat function to ask your questions we want a question from morris um is it one month after the passing for rooming and accommodation so i'm assuming this comes back to the death of a soul turn it again sam uh yeah that's a really good question i'm probably going to defer to your knowledge on that lin otherwise i can look it up and uh and i will just confirm it because i yeah i'll confirm that and um i suppose we focus a little bit now on the um journal tensor stuff so but yeah there is some we do definitely some time frames for rooming so whilst i keep going um sam i might just get you just to clarify that one for me just just really quickly as well lin uh kevin had another comment on there around the use of language uh and i think it's a really important point so thank you for that kevin we'll we'll get more i think polished uh in our language we don't want to refer to uh perpetrator as if we know the the situation um so it's a it's a really good point thank you yeah okay um let's keep going so i'll get you to um do some research on that one for me before we finish up for the morning no problem so with minimum housing standards remember the lessons general obligations is still in play under section 185 as one of the property owners main responsibilities for tenancy law so ensuring the premises are clean fit for the tent to live in not in breach of any health and safety laws and while the tense it continues they carry out repairs and we've done many webinars in the past reiterating this particular section in regards to maintenance issues because that is a common topic that we receive in our call centre as well as our dispute area so the minimum housing standards remember this does not start now i don't want to have any confusion this is a staged approach and starts one september 2023 for new tenses and all remaining tenses from one september 2024 okay let's have a look at the other topics that's coming into play so the new pet laws have not started yet so in other words a date's got to be determined first by the government so the current laws still apply so the tents will need to have the owner or agent's permission to have a pet the tensile room agreement will state if a pet has been approved yes or no and the type of pet so it's important to put down exactly that type of pet so the new laws are going to allow a framework to negotiate renting with a pet what we do know is that the tenant can seek permission and the owner or the agent can only refuse a request on identified reasonable grounds and they need to respond within 14 days these grounds are yet to be determined so just clarifying that so if a pet is allowed the owner agent may then be subject to putting down some reasonable conditions so it may be that also to fair wear and tear won't be considered with your pets and also you might be putting something down as staying out the pet needs to stay outside or that there might be some capital pest control done they cannot ask for additional money like a pet bond so just be very clear on that so to look at the last topic here on ending a tenancy again this is not started yet this is one of those ones a date that needs to be determined by the government so the new grounds have been added to end a tenancy and that's going to include the end of a fixed term an owner may wanting to be looking to undertake significant repairs or renovations change of use sale of the property and one that will be also introduced for the tenants will be the ability to end the tenancy due to the property not being good repair or complying with those minimum housing standards again can I just say it's not started yet so the same reasons and terms that have been in place currently still do apply so I know Sam that we do get a lot of questions currently that's just coming through since legislation has been passed about periodic tenancies how will this kind of work in ending one of those it is an interesting question and understandably yes there's a lot of interest around that so as you said the this part of the bill is not yet commenced and we'll work through some of those various questions as we move closer to that implementation date the provision of new reasons to end a tenancy so that there are additional reasons added such as undertaking repairs selling the property will hopefully make it make it clearer as to what why the tenancy is ending but with regards to ending a periodic tenancy it may continue if there isn't one of these allowed reasons to end the tenancy bearing in mind though that if the tenant is not meeting their obligations then there's the usual breach process to follow in that yeah awesome thanks Sam okay just quickly where to from here so remember this is a staged approach not everything's going to start now and the RTA is going to continue to support you and the rental sector with information and resources particularly keeping you informed as we await the start date for that new framework for pets and those approved reasons to end the tenancy so please bear with us as we get those dates and then we will be able to inform you with more information so just quickly looking at our future education that we've got so for Gladstone region viewers you will soon be able to oh you will soon be receiving an invitation to attend a virtual information session for both agents and landlords so please look out for that invitation later in November before the session later in November and we do also know too that you most of you have already probably signed up for our monthly news but if you know someone else who would benefit from being kept up to date with tensed information and particularly as we go through the new legislation please get them to sign up through our website as well our podcasts Talking Tendencies are regularly released on various topics and we're also going to be continuing with our monthly webinars and that's on tenancy laws and other various tenancy topics just to make sure we keep you better informed and compliant with the Queensland Tenancy legislation okay Sam so I think we have some more questions coming through so again please use that little chat function and we can come back to you with your answers to your questions Sam have you had a chance to help Maurice in relation to? I have yes I've run away it might seem like I was still here but I was running away on another screen 14 days is the timeframe for room accommodation so thank you for the question Maurice Awesome thank you Sam so Paula is asking a question how do we keep our staff safe is there potentially dealing with a violent person trying to increase the bond and checking the property for any damage that can be claimed that was not due to the violence so I suppose that kind of comes down to your own business practices Paula of what you've actually got in place it's probably a little bit beyond the RTA's role from that regard obviously you know if anything does occur you know you'd obviously talking with the local police as well but again we would look at your own business practices from that regard just to keep the staff safe so Kevin's back on board again with us thanks Kevin so regarding locks on windows is it for coming cans our homes for all windows to have security grills do security grills override the necessary for a device on a window which obviously I'm going to assume there's a security screen match a lock on a window it's a good question yeah we we can't really get into specifics in that kind of regard other than requirements if there is a lock if there is if there's a lock with a key then the keys need to be provided to to all of the tenants which is talking a normal tendency I guess if we're talking about the changing of of locks where there's domestic and family violence the requirements would still still apply in that regard so I'm not sure whether they override the necessity the necessity we don't define what what constitutes at this point safe and secure but it may be something that there's clarity on with minimum housing standards yeah and as it it just says a window locks on doors and windows and that's all we can be guided by thanks Kevin. Tony thank you for your comment in relation to the wait times for the new laws. Avin is asking whether requirements for ending based on government statutory requirements so I'm just not quite sure Avin what you're actually asking there you're looking at whether a tenant is ending their government support services or things like that I'm not quite sure but maybe if you can clarify a little bit more there we can probably try and get back to you for that one the Dana is asking just to clarify the end of a fixed term contract should we give any reason to tenants for not renewing the contract so for example I want to rent my property to someone else some in the act when it does the new when we do have a start time frame the end of a fixed term is one of the reasons that you can actually end a tenancy correct yes yep absolutely yeah um Dana is also asking how to deal with a cat smell carpet I suppose yeah it comes down to even though these legislation and clap up I'm right here Sam even though these legislation changes are coming in it still doesn't stop the other part of the legislation requirements under section 188 for which is the tenant is to return the property in the same condition less fair wear and tear now I am actually removing myself in relation to the DFE situation just in relation to dealing with like if there is pet damage or like in Dana's situation she's asking about a cat smell um you know obviously the carpets if they've got smell in it obviously needs to be rectified and that would go back to the tenants cost to rectify that you agree Sam yeah it it the fundamentals don't change they're still required to return the property as close to the original condition as when they first moved in fair wear and tear accepted um if if it's you know a cat um we know that you know a cat smell can be uh can be a real thing then their requirement if it wasn't there at the start of the tendency is it not be there at the end of the tendency and that potentially becomes a claim on the bond if that's not rectified yeah um so I'm just going back Morris obviously you're doing roomy accommodations so thanks for joining us today um you're 17 a that's the information statement pop it guide that needs to be handed to a tenant um for general tendencies there isn't actually a requirement there's a requirement though under the r18 to actually give information certain information to the tenant that's covered with the residential services accreditation act as well um I think what you find there Morris is watch this space um we will look at that but if you are doing room accommodation and you opt into general tendencies which is one of the requirements which is one of the options that you do have available then you would actually be required to give that 17 a Amanda's asking some questions Sam about minimum housing standards vermin and pest control that lovely pest control one that comes up now and probably in the future as well uh is it the eyes of responsibility throughout the 10c or just at the commencement yeah so uh vermin pest control will depend on the reasons for the vermin or the pest being there so if it was down to a tenant's actions for instance then that would be the tenant's responsibility uh if it was not down to the tenant's actions it uh it's down to the condition of the property for instance and that's where it's going to tie into the minimum housing standards then that would be the owner's responsibility so just a quick little question here from Amanda um in really oops sorry a few things popped in there so uh privacy coverings yes that means your curtains or your blinds things on your windows um will need to be provided robin's also asking just in relation to minimum housing standards gain their sam locks on windows do they need to be key locks or normal locks and I don't think that's actually been stated it has it no I don't believe so um yeah we'll we'll hopefully have more information on that as we progress through it yeah um dina you've come back in relation to um pets um pets and everything at this stage can a landlord ask for compulsory bond clean and pest control uh no you cannot ask there's no you cannot ask for bond clean that comes back to the same section I was I mentioned before the tenant is to return the property and stay in condition less fair wear and tear so what we're talking about is that if the place was clean at the start to a certain standard or to a certain um condition and that's evident then the tenant will need to return the property in the same condition less fair wear and tear um is the two months no ground standing for ending a tenancy sam if we're looking at the the current then yes that's um that's the current process but the the changes that will be coming in the without grounds will be removed so that we need to be a specific reason for ending the tenancy look I'm a little bit conscious of time we have um hit our time today but um does it just from norella thanks norella for joining us does change of use include when an owner wants to live in a rental property or is that another reason that tenancy can end yeah I believe that's certainly related to the proposed changes that may be one of the specific reasons there's proviso provisions around that as well though that you can't just say for instance that you're going to sell the property and then the the tenant leaves on that basis and then you suddenly change your mind the next day there are some checks and balances around that to ensure that that things are being done fairly yeah fair enough thanks everyone for your questions um look again um just to let you know a copy of our webinar will be available within the week um so look out for that on our website if you do need to share that with your team or with other people just to get them up to date so our website has a lot of information our forms and resources in the game please make sure you are using the latest version of our rta forms um that's at our website at rta.qld.gov.au and also too you can contact our friendly contact center staff 1300 300 6301 we're here Monday to Friday 8 30 a.m to 5 p.m thanks again for joining me this morning Sam um and I look forward to having you join me next time or um yeah thank you Lynn look I really really appreciate the opportunity to uh to jump on here and and have a talk about this and hopefully help inform the sector as you said remember if people have questions please phone our contact center if you need help yeah and just a couple questions just coming in last as well is that um we will have more information in relation to the minimum housing standards the the framework for the pets and also the ending of the tenancy this is actually going to be coming through once we know more information and a bit more finer details we will be showing that with the with you and the rental sector so again thanks on behalf of Sam and myself remember that survey is going to come up shortly um when the webinar closes so please take that opportunity to provide us with some feedback and particularly what topics you want to know more about survey takes about one minute to complete so I really would appreciate that so that we know so again on behalf of Sam myself thanks for joining us today