I really believe we're going to have another second GFC in the long, not long time future because of the reason of the endless printing of the reserve bank, printing millions and millions of dollars. At a certain point, there'll be either a default or something's going to happen. I don't say I know, but I want to ask you a personal view, Andrea, what do you think in a repeat of the GFC that happened in 2008 and 2009, what would you think will be the reaction of Bitcoin and all the cryptocurrencies across the board? What is your personal opinion? What you want me to say, I don't want you to tell me what I want to hear. Tell me what you think. There's a big difference between what I want and what you think. A lot of people are slightly gleeful about the idea of a global financial crisis that will send Bitcoin to the moon and make everybody in this room a multi-millionaire and all of that. Be where what you wish for. I think it really depends on the timing and the level of crisis we're talking about. I think small-scale regional crises in general are beneficial for alternative systems of money because they demonstrate why a different way might be better. And they give people choices. They give people a safe haven. They give people an opportunity to access a broken system. They give people an opportunity to escape an oppressive government, move their money across the border as a refugee, send money home as an immigrant, whatever. Protection against inflation, protection against currency controls, protection against potentially one-day war, genocide, and other crises like that, absolutely. If we had a global financial crisis today, the investment that is currently going into Bitcoin from the middle class, from startup companies, from venture capital, from banks, from consultants, from all of this disappears, right? Because people who don't have money can't invest money, right? We saw this happen in Greece. People did not flock to buy gold or Bitcoin and protect their investments. Why?  People ask me, why did they leave money in the Greek banks? They didn't leave money in the Greek banks. They didn't have any money in the Greek banks. That was their paycheck hitting every Friday, and it was stuck there when it hit. And they took it out as fast as they could and then tried to make it until next Friday. And then their employer put the money back in the Greek banks for them. What do you do there? How do you escape that? People start selling their belongings. People start buying other assets. That is not something to wish for. I hope we don't see a massive global financial crisis. I don't think it's good for anyone. Obviously, it's painful for a lot of people, it kills a lot of people. It's very damaging to the world economy. We will see regional crises, though. And I hope we have a gradual, non-violent, copacetic transition to a superior technology that serves the needs of people. If you read history, you know that's probably not going to happen. But at the same time, I'm going to hope for that. Because the alternative is ugly, sudden, chaotic, disruptive, painful, sometimes violent, sometimes bloody. And you will see people being persecuted. It's already happening in Venezuela. Bitcoin miners are being arrested. And given jail sentences, sometimes up to life in prison for mining an alternative currency, or as they call it, treasonous addition. This is happening today. Let's hope that doesn't spread. That's not the way to achieve success. The way to achieve success is not to have desperate people have no other choice. It's to have informed people, have a choice, and make it because they want to. And you're all here because of that. No one forced you to be here. That's how we'd like to keep it.


All right in one corner. We got well, whatever Nightmare Luffy is bro. I don't even know anymore Nightmare Luffy versus Ores, but with Gekko Moria inside of Ores. Yeah, I can't explain it to you anymore ladies and gentlemen. Welcome back to the channel My name is Jack the Buster. I should know we we have episodes 371 and 372 of our one piece watch through the day But yes these bodies who had their shadows taken stuffed about a hundred shadows into Luffy to kind of make them hit their Own monster and hopefully make him into a monster that is capable of defeating Gekko Moria alongside Ores We're gonna find out if you knew the channel drop us up and hit that big wood bell and let's get started No way his neck is stretching now, too dog How did he get Luffy's stretching powers? Have the other zombies inherited devil fruit? I guess they haven't gotten any devil fruit zombies They got Zoro and Sanji who don't have devil fruit powers. Maybe he does develop over time slowly And that's why Gekko Moria was so lax. He knew it would happen eventually. That's kind of broken Usab came yelling in the frame. This is beyond science. Okay. That is not like a mechanical or anything He's actually stretching. I thought there was a possibility was like smoking mirrors, but no, he's genuinely stretching Like that clears nothing up Gekko Oh this book now whatever your body does so he's moving the shadow So he didn't actually get the stretching powers. He's just stretching the shadow itself. Oh Wait, that's sick actually he literally has full control over or his body Opposite of common sense. Hey, where did chopper's cape go? I liked that Yeah Anything wait anything his body would just like explode if he stretched like too big or anything He would he could like rip it apart. It's just held together by stitches He's perfectly round. This is how she's face. He actually dropped a cigarette dog This is so absurd His feet are together. Wait, why did he stop? Oh, he's actually disobeying He's just gonna play it off as him him buffing oars. He doesn't want oars to get mad at him I'm glad us up is he's the intuition to realize that yeah, no, that's probably what happened. Yeah, he probably got tricked Probably yes, you should tell them about kuma 1 million percent that is dire The grant of my request where did they put Frankie? Oh, they just dragged them to safety. Let's go Zorro taking charge again, baby What is he doing are they gonna launch him with the salt I like Brooks gusto What's the thunder cloud for What is the but does he have the his assault right? No, he's not holding on to it They're gonna launch him through a thunder storm though like like lightning and stuff. Are they turning him into a weapon? He's like an electric drill That's sick. How much damage does that do though dang human clean through him do it again, baby. Oh wait. Oh Oh bones I Wonder how strong Zorro's like demon form would be with with these three blades You don't you dare touch Brooke.   He's not like faltering at all.  Oh He's the next target.   Isn't mono hands. Yes. I mean the more the sun comes out Yeah, it does affect Sanji and Zorro, but it would also affect get go because he would be able to control the shadow I feel like it's also bad for him that there they might be in sunlight My shadows on the move dude, where's nightmare Luffy? I want to see him in action.  It's like little ink splotches It's growing on me it's growing on me Has she used quattro mono before because it is it does translate like just four hands I think pretty sure mono is hand and quattros for Frank is back Robin. Let's go It's like snapped his neck like Robin's a lot more OP than the show that's on like she could snap his neck, right? He's right behind me, isn't he? He's manifesting as the shadow.  It's like I told him about that about that one Double man. Okay, they so they can he's just like staring at them They just swabbed the hands Robin hurry wait, what are those scissors? Oh, they're the ones that he's yoink shadows with No, wait nightmare Luffy. He's gonna come swinging in 100% Oh She's out now is either two days or until they can wake her up dude yet and Sanji's world still don't have theirs He's gonna absorb it. Oh, he's the same. I might as well take it myself Let's go.  Come on He just breaks off the parts of himself that that are going getting hit. Yeah, he could be so particular with it I've been waiting for him to use that again. I'm waiting for him to use that again And for Zorda use his demon form type thing again. He can just like TP back and forth back and forth Or is this getting mad dude.  He has to get back. It's been it's been like a whole episode. Yes Sanji ain't giving up, baby. Breathe assortee Oh, yeah, I wanted to use it more casually like it's just such a Dang move man. It's like the magma around his foot now. Everyone's seen it, too What he's on or Wait, what do you mean searching like a wound? Oh My gosh chopper five head he froze to death I was always wondering how how the original or is actually died if he was a continent bowler Wandering dang dude Yeah, you just work on the weakest point surely he got down Okay, yeah, everybody kind of like pulling their own weight. Oh shoot talk to him. Oh, he just shrunk down Chopper care.  See they were all like hesitating at first But the longer the fight's gone on the more they're like ashes like rotating in and out that has to do insane damage man Like insane think a rumble ball and everything. Oh my gosh.  I think I don't know if I'm looking too much into it. Oh My gosh, he's gonna fall on them. Oh No, even worse At every point this episode when I thought nightmare Luffy was gonna show up. He just doesn't it's down to three Nami Usopp Zoro his Brooke Frankie and Robin have all been taken down and now Sanji and chopper Don't like he's rolling the straw hats You gotta give Gekka Mori a credit though Like as goofy as he's active for most of the orc and as like laid back as he's been He's putting in the work right now like he's standing up for what he said to kuma about being able to handle the Straw hats and take them on but on the flip side of things Luffy hasn't been here. So is his true power really being tested I don't know. Let's find out episode 372. Where is Luffy? Like the way that Gekka Mori just chills there. He's gonna like sways with them I think Zoro still got a little bit of juice in the tank to be honest He had his fight with Ryu man stuff, but he still wants to kind of test his sword his new blade I'm proud of the teamwork I've seen in this fight against ours as long as it's going on Phoenix again. Oh My god, he headbutt him. Oh, no. Oh, no He's so fast. It's like playing minigames trying to dodge his fists He already took like a pretty bad one Usa's got it again. Don't they still haven't used the salt Does he have the salt in it? I mean Brooke brought it for a reason The Sun is rising the thing is they were trying to weaken them to get the salt in easier I'm assuming but it's just so round about they've lost too many of them Wow, oh shoot, it's inherently Luffy looking back at him Zoro popping off He's trying to get in his head. He already kind of isn't in Gekka Moria's head Wait, he actually tested Ores ego. He's that he's making Ores act without Gekka Moria. Oh My god It's so cool. He chews this bro. Is he running up him? Where is he even I lost him He punched that hard.  I was sick. You think Zoro's fast.   There's no way there is no way is Ores different Oh, wait, he seems mad.  Everybody else is unconscious Oh, she doesn't know yeah, but it's not oh wait. Oh my gosh. Yes There's no way Gekko pulls some crazy BS, right? There's no way it's leaving I cannot believe us. I've actually did it. So proud of that boy. He's come so far Why did the music stop? There is no way he caught it. Oh My gosh, they have the salt now bro. Just left his shadow and in Ores throat Just sitting there waiting for the salt to come in Well, wait, he's actually giving it back. Oh it exploded. Okay, never mind and he knocked out us up Nami is literally the only one left. Oh, no, he's awake. Oh That Seems so futile Who stops like even though everything seemingly went right it didn't work out Damn. Oh my god. Oh, he's killing us off They actually got rolled like rolled smoke the whole nine all of them Kuma's by watching right now like wow, but Luffy still isn't here man. Wait. Is that him finally dog? You better act now. I swear to God He actually grabbed them. Oh, thank God. I was like every bone in the Usopp's body. She's gone Dude he looks like that one buff fish from SpongeBob Oh my gosh now I think about it It's inherently Luffy fighting himself because it's part of him in both There's part of him in Nightmare Luffy and a part of him in Ores But I don't know the percentage of him that's even in Nightmare Luffy because there's a hundred souls inside But it has to be a decent decent one of them because he saved Usopp and Nami like purposefully But it's also kind of cool because it's the souls that that Gagremory has taken trying to fight back Like he's juiced He catch on oh about putting them in himself He was giving the information and the juice his hair looks sick man.  Gekko doesn't seem worried at all.  He doesn't even use the blade This form is so cool. He's like the Hulk man. Oh, he's not letting up. He ain't letting them breathe You haven't seen Gekko Moria's reaction to like being thrown either. He's just chilling inside Wait, I think it's the shadow inside him. It would make sense if he swapped so he's not in danger But ores I think ores going down Are they looking for the zombies with their shadows or the straw hats? Oh, yeah, they're still calling him star of hope One of them decomposed so quickly It's cool seeing like the human human version of Lola I guess the original Lola Dude ores doesn't even stand a chance. I got I thought Nightmare Luffy would be strong But like he outmatches them and everything he's outclass Oh my gosh, he didn't swap out It's ironic because the souls inside these zombies would actually want to return but they don't know anymore They've been brainwashed. He is swinging ores around He hated that beast Yeah, he doesn't have it much longer. They said 10 originally. So he's down to two or three said So he needs to take care of it. It's no wonder he didn't waste time. I didn't think about that The thing is I don't see Gekko Moria like ever admitting defeat. I feel like he would die before he admitted defeat This entire place is going down Oh, yeah, there he is watching I figured he took a high vantage point to spectate Now the question is will he step in if it gets to a certain point or will he just be like, huh? Trash and like spit on Gekko and leave and be like, hey, we got another spot to fill back there That's the thing. I'm I'm kind of worried about Oh, finally he's using the blade You're getting clapped the shadowless people revolted There's no time. He's got to finish it quick, man. He's gonna lose this form Run, Gekko Moria is like almost knocked out.  He's gonna throw him right into him See, but what can or is not get up from at what point is he incapacitated because there's still no they they still have to get salt down him Oh, no, he's out of time. Oh, no, that has to be enough.  No, because he has to make Moria give him back, right? And he basically did defeat him though. I mean, we've reached the peak of this arc I just I feel like I'm nervous while everybody else is is out of the loop in terms of the the full picture here Nami's the only one that knows and plus all the straw hats are unconscious So even if kuma did step in right now They wouldn't stand a single chance because the only ones even awake are nami and usa and I'm gonna be honest I want to have faith in nami and usa but I don't think they can take on a warlord all by themselves The entire straw hats got rolled by one, but I mean, I guess he did have ores, but that's that's another story It's still shady. I'm still anxious everybody can celebrate now because this one battle is won But the war is still going on but guys that I mean this this arc has just been incredible I've been enjoying it so so much that has been it for episodes 371 372 of our one piece Watch through do drop us up on the channel if you are new and I'll catch you guys in the next one Peace peace


Next will be spades Okay, these will be gathered go back into the clubs Place it out of the table Come here. I'll ask this time that you don't start dowsing until I actually get the number here because I didn't want to disturb you last time, okay? Official role it's the ace. It's a one. Yes one one second, please. Yeah Okay, the first one the first one yeah You believe this is it the ace? Yes. One on there Again, just place it out of my reach for now over there. Let's gather these up These will go back into the spades and we will not need the diamonds I'm going to set those out of the way that was just an extra protocol. Nikola, you have agreed hundred percent You even signed the papers just a little bit ago that you have to get three out of three Yeah, you've agreed with that. That's the only way that this test would be a success, correct? Let's see how well you did. Okay, okay the first test Was supposed to be a three I'll let you cut the end off. Okay, if you would be very careful because I don't want to cut the other one side yet Inside here Again, very very careful at the very end right there. This has to be a three It is in there tight Connie that is a two. Okay, so you have failed. Yeah, all right. Let's see what the other ones are. I was told to do so But at this point the test has failed. Yeah, you understand that Okay, good. If you'll cut that one open, please. This one is supposed to be a seven Sorry Connie that was an ace. Yeah, and the final one It's supposed to be an ace. Yeah, that is a two. Yeah So Connie you didn't get any of them right at all not one of them It's okay There's a little bit more of the protocol that we do have to follow so that you're 100% satisfied that we didn't do Anything sneaky for you Which we would not But I need you to cut these open these are the hearts Okay, that's the first card and what I need you to do is to cut these open to see what in to see what's inside Yes, if you will please just cut the end of that you can just touch the end of that. Yeah, go ahead We can here hold that for you All right once again This is gonna be a little lengthy process, but it's important. Okay. That is the six If you do that one, please and I think you got the card, but that's okay No, that's that's the five. All right. Yeah that one please that is the four So far we have the four five and six of course the two over there That is the seven of the card there as well, but that's okay That is the ace


Everybody forest here ribbon a box of 2022 leaf exotic multi-sport for Travis E All right Travis Let's see what you got in here.  Come on. Oh, that's a name. You don't see very often. That's for sure Say Fred Balitnikov auto One of the best to ever do it seven out of ten Fred Balitnikov Thanks again, Travis. That's neat, man One of the goats dude so much of a goat. He's got one One bar on his helmet madness Appreciate it Travis. We'll get this right out to you


Everybody forced here ripping one box 2020 Panini one football 2021 Panini one football for Harper B. Appreciate a Harper. Good luck, bud One rookie QB Any rookie receiver patch auto almond Ross St. Brown that is Jersey numbered 14 of 49 nice St. Brown Three color patch there good stuff. Thanks again Harper. We will get this out to you shortly


What is going on guys welcome back to the channel and I appreciate you being here now I'm actually kind of getting fed up with videos on bashing bungee both from me and seeing them from others Yes, the games that it's the lowest point ever the community is leaving content creators I'm moving on and while bungee are trying their best to revive this mess for me I'm trying my hardest to stick around I mean I really am but it's obviously affecting my channel at a point now Like no other and that is in a negative way I'm losing subs every day money is dropping and it's getting to a point now where I'm thinking about my future on this platform I mean like obviously you guys know I have to support my family YouTube is basically my full-time job It's getting to the stage now where I Soon won't be able to depend on YouTube to do that But I ain't here to mourn about such such as life and sometimes you fail in life Sometimes you succeed. It's just one of them things. I mean I can't blame anyone but myself I believe in bungee like many I thought destined to was going to be a major success again like many and it just hasn't turned out that way It's for this reason I'm branching out and I've started to stream just to introduce new games to my channel and to be honest isn't going too bad It also allows those of you who truly want to support me and those who can support me to sponsor my channel Much like a twitch sub it truly helps the content creator out I mean I thought about patreon, but I really don't have much to offer back besides the content I create but those who are curious about sponsoring me on my channel You can read a link at the top of that video description I will see at the foreseeable future if things pick up I'll be sticking around if they don't well again Such is life and it will be time to move on So it's basically breaking point for both me other content creators and bungee themselves Bungee are they'll try and so desperately hard to revive the game by making big changes to the original basics of Destiny 2 They are making changes trying to make it more like the first game Which I suppose at the moment is the right thing to do as most people miss what the first game offered and will agree that Destiny 2 is not a scratch on what the first game offered It's basically just a watered-down version, but you guys don't need me telling you this I guarantee you've heard it a million times over I myself have said this in almost every video But what stirred up this and the point behind this video is the fact of recent weekend numbers If you guys are aware of such websites like destiny tracker and trials report if you were to check numbers over the weekend You would have been hit by a few digits, which are beyond shocking The game has been out for five months and these numbers are not doubt the lowest we have ever seen from the franchise 30,000 people registered playing trials at nine 30,000 that's absolutely shocking destiny one nights all-time lowest I believe was like five times this number it registered a hundred eighty thousand over both games On all platforms PvP wise. I mean that is well sad It's actually quite sad and things are just getting worse and worse But you know that I wear these numbers too and to be honest I can't imagine how they're feeling they have to be aware of the fact that all they are striving towards with these D2 updates and so forth They must be aware that it could all be for nothing the thing is it will bring some back That's a certainty, but will the game ever be home to the masses again? I honestly don't think it can be everyone and I mean almost everyone I speak to about the game or say it's too late for them Destiny to you will never bring them back. It's too little. It's too late for me I think the game can be great It's just going to take major improvements to what it offers now for sure a bunch of working on many improvements But some won't arrive for over two months the game across all platforms at the moment is struggling to reach 200,000 players this number is dropping week in week out in two months this number well I'm scared to even imagine what it will be So what changes do we have to look forward to well plan for tomorrow's update We have night full scoring and high school tracking with destination crucible and night for emblem variants These new emblems are for all kinds of new buffs They also have a built-in rework to our system and they are quite unique compared to what we're used to They're definitely a new feature to the destiny universe, but are they enough in my opinion not the end There is also a few of the changes but nothing major at all the update Which is 1.1.4 in March in my opinion should see a turnaround in numbers for the game This update for me is the start if things don't pick up with this one I don't think they ever will weapon and ability sandbox changes here They are basically verting back to how destiny one felt in terms of you feeling like a superhero playing the game Weapons will see many buffs to impact time to kill Abilities sandbox changes will make cooldowns much faster So you can use your abilities more often as well as many other things the exact details ain't been released yet though So expect them pretty soon. Obviously I will have a video covered on them when they are released We also get 6v6 iron banner now 6v6 is something I feel has been missing since the start and this along will make PvP See more fast paced for sure We get hurl strike modifiers, which are good and add to that challenge But I feel unless there is reward and reason to actually play strikes these don't mean I'll change it anything We also get a weekly crucible playlist of mayhem and rumble now I'm excited here as mayhem was fun as heck and I loved it when it was last here rumble I wasn't really ever a fan of but I know many of you guys were we also get crucible ammo and gameplay changes Crucible quit penalties and repeat crucible map and strike protection So it's clear bungee are trying to fix PvP They're trying to reel back in all the PvP players who left the game That being content creators and streamers because let's face it. What your favorite stream players? You're likely to play. Well, that's what bungee believe Possibly also with this march update we could see the inclusion of night full strikes unique rewards These we know are actual weapons So we will see exclusive strike weapons return But bungee have said this isn't a certainty of coming out with this update So we will see in may if all goes to plan with these changes We get a major update which will include the new dlc We see that each of worlds prestige mod crucible ranks, which change with the seasons private matches more vault space The multi-emote feature exotic masterworks seasonal vendor progression faction rally improvements And the possibility of exotic weapon and armor sandbox changes So the update will be big, but you can't help but feel much like what I said earlier By the time this update arrives in may what state will the game be in will it be too late? I certainly hope not but I got that feeling it just might be breaking point in my opinions on march 27th next month This update is the game changer, but will it actually change the game? We will see guys. Is it too little too late for bungee? Is destiny too beyond revival? Are you patiently waiting for features to return which you've wanted to see since the start? Let me know your opinion on this down below within that comment section Guys, if you did enjoy the video leaving a like really does help me out Thanks as always for stopping by and hopefully people I will see you on that next one


August 2017 support functional update. We're gonna talk about what's been on our brain, what's going on, what you can help with. We wanna start with highlights. Summer coming down. Blonde bleach highlights fading from our hairs, but we have great things here to talk about. Alex has joined in APAC. Daven has joined in Americas. We have another offer out for an America Support Engineer, which is really, really awesome. We have a new ticket priority system that is helping us solve our tickets better and faster and making sure that we're having less breaches. We've had a pending backlog that has been resolved and we have .com production console access for the services team, which means that we're gonna solve those problems even faster. So a lot of momentum and velocity here. Very excited about that. We're gonna talk about some things. Jose is no longer on the support team. We have an update here on breaching tickets. If you remember last functional update, we dove super deep into that. We're gonna do the same thing here today. Get a little bit of an update. Services support. We're looking for a lead for this role. I'm not going anywhere, but we want to start shaping out services support, which is gethostin.com. So if you know somebody, we'll talk more about that later. And I wanna do a 30-day look back. I'm gonna ask this question. So at any point during this presentation, if you're distracted, not listening to the words that are coming out of my mouth, going into your ears and into your brain, I want you to think about this question, not lunch, not dinner, but this question. What accounts make the most tickets? We have three different size that we use, less than 1200 AAR, between 1200 and 12,000, and over 12,000 AAR. We're gonna look at that 30-day period, and I have answers, you have questions. Let's see what they look like. I've been sharing this graph for a long, long time. This is our backlog. This is support ticket backlog. And if you notice, there's something there. It might make you think of that, but it's not the wall. That huge drop was me diving in and figuring out that we could close all of the pending tickets. We've had a couple of instances there where we've done chunks, and we've made a big move to just completely wipe it out. So this backlog now, if you're an astute viewer of the Functional Group Updates, you'll remember this page. You used to have a asterisk with a caveat that said this graph is skewed by the pending backlog. It is no longer the case. This is our accurate backlog. There's just under 600 tickets that support has to worry about. About 200 of those tickets are on hold, which means at some point, we were trying to coordinate with some other department or team or something. Most of those are very old. So the next piece here is figuring out what's on hold. Can we close that, et cetera, et cetera, which will get us more clarity into this. So very excited about that. And if you notice here, the majority of this graph is relatively flat. And I've been explaining to the team here, we're holding the line. And I want you to take a second because that phrase is very powerful. That's what it feels like right now. And the graph shows it, it echoes it almost perfectly. We are not advancing. We are not falling behind, but we are just holding the line and that emotion, that feeling, that's exactly what it feels like in support right now. What we're trying to do is get more people in because the holding the line is a function of our team size. I've shared this chart many, many times. And if you look in the last 12 weeks or so, you'll see a couple of times, we'll dip into that backlog and we'll start taking some out. And then in the last three weeks or so, some of the backlog's built up a little bit. And that's what I'm talking about, where if you go back all the way up to say week 14 or 15, when we had a little bit of a larger team, we were able to get 30, 25, 28 tickets into that backlog and start making meaningful strides. So that's something that we're aware of. We are actively and avidly hiring. I have about 15 resumes that I'm going through today alone. Shout out to the recruiting team for helping get those onto my desk.  I want to take a minute to talk about breaching tickets. This was a huge, huge thing that we focused on last time and I want to do the same here. There's a push from the global nature of GitLab to go to a 24-5 schedule. That means 24 hours a day, the clock is ticking, five days a week. And that makes sense. And I think we can do it. The problem is, what does it look like? What can we do now? And what is it going to take to be perfect and get it as close to perfection as possible? So what I did last week was I put our clocks on a 20 hours a day, five days a week clock. And this week is our first time ever using 24-5 on the SLA clocks. And I'll dive deeper into that and make some more explanations as we go through so you'll be able to see. This graph here, you'll notice that there's the long running blue line which is our premium SLA and there's this green line that just formed, EE starter SLA, that's new. I've just started breaking out. The last time I did this report, we had two SLA's. We had premium SLA, which was known premium customers and we had base SLA, which was everyone who was not premium. Obviously that's not enough fidelity and that's not enough to help us understand and see what is going on and where, what products are we struggling to support and taking, where is the problems? So this graph is focusing right now on EE starter premium. So let's take a look. On week 31, that was our pivot point here. That's when we instituted two things. We instituted the new queuing policy, which I talked about in the last functional group update. So check that out to see those changes. And then we also made sure that our wall time was accurate to 12 hours a day, five days a week, which is what we were advertising on the website. Before that, all of this period, we were using 20 hours on the clock, five days a week. That wasn't what we were advertising. So we said, we need to make sure that we have 100% accurate numbers to what we're advertising. And you'll see over those past four, those weeks after that, we had a marked improvement. The new system was working. When we were counting the time that we were advertising, we were hitting just about 90%, just under, which is phenomenal, very, very excited about that. Then we have a dip. What do I think that dip was? One, I think that we were actually fatigued. On week 35, I think that we were a little bit fatigued. Week 36, that was the first time that I put 25 back in rotation. So we saw what it looked like there. So we were better than before, but still a dip from 12.5, which makes sense. And this week, as of yesterday when I pulled these graphs, we dipped just a tiny bit below. But if we compare to, say, week 34, where we had almost 90% completion of SLAs, we're now at 66% with literally double the time on the board. So we doubled our coverage and we've dropped 20%. So that's something that obviously we want to change and make better, but we are still focusing on that. It's still something that's gonna elude us until the team size grows. And if you're wondering, this graph here has all of the new SLAs. It's very noisy, but I wanted to show it in the event that you were wondering, well, what are the other things doing? Base is still everything that is not quantified in E.E. Starter, Get Host, Premium and Trials. And the marching orders that I've given the support team are that we need to focus on Premium first, E.E. Starter, and then we have a smaller team that's working on Get Host Trials and Base. So those are the orders that we should see them in. This graph is really important because I want to also emphasize there is no running, no hiding, no getting away from breaches. And what I mean by that is if a ticket is breached and the tickets are breached and we take time to respond to them, you'll see we've been trending down, we've been doing good. What this is showing is times ticket has been breached in the median. And what we see here is this downward trend, which means that we were doing well, doing well. On week 36, that means that there was a ticket where tickets at some point that were breached for some amount of time that pulled up our median. And obviously we've gone way back down because we've addressed them and now we're back into our normal flow. But effectively, if there's any time where there's a hiccup, this is the graph where we're gonna see it and we're gonna know and there's no hiding from it. The data's visible, so there's no way to push anything under the rug or get away from these. So that's the way that we can see from both angles, if you will, about breaches. This graph is also very important here. This one is specific to premium. You'll notice there's two lines. We have first reply time and next reply time. What's the difference? A ticket will come in. The time between the ticket comes in and then we respond is the first reply time. And the anything after that, they come back to us and we reply back is next reply time. It's important to measure both of those. And you'll notice on our upward climb, we were aligned and we were very close. Anytime we start to see a gap forming, that is implying that whatever, if the gap is first reply time is higher than the next reply time, we're more likely to take new tickets versus grabbing a ticket that may have been longer running. So this is something to think about. And I'm gonna pay attention to this. Obviously, we want these to be as close to each other as possible. And anytime that we see a gap is going to show that we need to be paying attention and where we need to be focusing our energy. So that's something that I'll have in my toolkit to pay attention to. And as we see the gap formed and the gap is closing a little bit, so that's good to see between first and next reply time. So now I wanna talk a bit about services support. Services support encompasses two products, GitLab, excuse me, two services, software as a service, gitlab.com and githost.io. And Githost is absolutely one of the biggest struggles on the services side. I've pulled out of the past two weeks, I've pulled three of the biggest pressing issues that we've had. Upgrades seem to be not working consistently, which takes time to debug and figure out. Backups are working, but not 100%, which is taking time to figure out. And then we found a nasty bug where backups were getting reaped if we didn't even have a backup in place, which has now been thankfully fixed, but that was scary. So there's a lot of things that scare me about Githost and it's something that we need to come up with a plan for and address. That said, we're looking to hire a services support lead to focused on both of those products and owning that my focus will then transition to the EE support with on-premise. So there's a job description for the services side, it's gonna be fleshed out a little bit more with details about what the lead portion of that will encompass, but take a look at that. If you know anybody who's done SaaS support or lead SaaS support teams, they'll probably be a great fit for that, so that's something we should look into. Okay, ours, we'll take a quick second to talk about that. Logging console access on.com, this is something that before we had to ask for, so it was very easy because we would see when we asked and we could track that. Now we need to be hyper-vigilant because we have access so we need to be making sure that we're logging that. And on this one, it's really important because if you're on the product side, pay attention there because if there's anything that we can do to improve the product, this is where you'll see it. Obviously there's gonna be some edge cases that we can't improve the product and we still need to use console, but anything else, there may be ways to improve the product that will help our customers and help our team. So keep that in mind product. We're reducing time to solve, that's gonna be a huge struggle as we now have 24 hours on the clock and we're trying that out. We want to see what this looks like, this is the future, we're trying to prepare for it, trying to build that out. Getting breaches to zero is priority number one there and we're using service desk, we have it set up, we have it in place, things are coming in, it looks to be working properly, so we're gonna update the handbook and deprecate Zendesk and make sure that the service desk workflow works properly. We'll be working with the security team, Brian on that to make sure that that works. That would be awesome. So now, if you remember, I asked a question, which group creates the most tickets over the last 30 days? Think about it, get one in your head because I'm about to show you to the tune of data, data, data. So here, we have this table with our cohorts. We can see that actually our larger customers, so let me break this table down, let me break this down really quickly. So we have our cohorts and of those cohorts, how many organizations, unique organizations did we talk to in the past 30 days? So less than $1,200 AR, there were a lot of them and they created a lot of tickets. The middle tier, there was less of them and they created less tickets, still a lot. The larger tier, there was the least amount of them, but per, if we average across org, they made the most tickets. And what this is coming from is large customer onboarding. Even without this one case where we had 21 tickets generated from an account, a large customer that's getting onboarded, they still were in the lead. So our large customers are creating a lot of tickets. The unknown section there, 544 tickets, that's some amalgamation of Githos CE users, gitlab.com users, and then whatever's left over are truly unknown, meaning we don't know their organization, which should be people that are on trials or things like that, those are coming in. So we can dive in and get that data all cleared up, but for the sake of this discussion, the things that we know, those are the answers. So I don't know if anything's surprising to you there, but the thing that will help support out the most is helping to improve getting new customers, especially large customers, getting them implemented and getting their teams up and running, that's gonna save a ton of load because remember, most of these large customers are also premium, so they have a four-hour SLA, so they're constantly going to the top of our queue, they're constantly getting a lot of attention, and like I said, in one instance, there was 21 tickets in the last 30 days, which was ahead by a huge margin. The average between the rest was somewhere around two. So let's go to needs. We need West Coast coverage. We've started looking at when and where tickets are breaching and we need West Coast America's coverage. We also want to build out the AMIA team in preparation for getting more AMIA clients. So we want at least two in AMIA and I'm looking for one West Coast. Very excited about that. And if you know somebody that's run a SaaS support team and is looking for some new challenges, we have plenty of challenges. We have a great team. We have a ton of support across GitLab so they can run with things here. So if you have anybody in mind, put them in touch and I would love to talk with them. I want to take a second to give some shout outs. Ari Hunt, John, Stan, James, across departments just helping support out in every way, shape, and form. Keep that up. Thank you all teams for helping us. So I'm going to go to questions. I'll stop sharing my screen and I'll take a look and we'll see what questions we have. Okay. So, Elsha asked, is premium emergency support 24-7? Yes. So if somebody has emergency, if they're premium, they can page us at any time and they'll get a response within 30 minutes. So premium emergency, yes. Mike says, product doesn't have any visibility. Yes, Mike, if you click on that issue on that slide, you'll see all of the time support has used console. So you can take a look at what the tickets were. You can take a look at, we've put a summary as well that says, we needed to debug this CI thing or we needed to debug that thing. So that will help get you some clarity. Gregory Stark says, the answer is we don't know. But the answer is actually of the accounts that we know their org and their org size, we have that data. Anything else does not have an org and does not have AAR. So that means in theory, most of our tickets are people who have not paid us or are free or some way. So that's something that we're trying to dive deeper into. So, awesome. I think I've addressed all the questions from the chat. I wanna take a minute if there are any others. Happy to address them. All right. Everybody, enjoy your Thursdays. Thursday here in the Americas. I'm pretty sure it's a different day somewhere else, somewhere in the world. So enjoy whatever day it is, wherever you are. And let's have a great Thursday.


Hi, I'm Zor. Welcome to Unisor Education. We continue talking about electrostatic field, and in this particular lecture we will talk about these field strengths, its intensity. Now this lecture is part of the course called Physics for Teens presented on Unisor.com. The website contains all these lectures as a course. So there is a logical connection between the lectures, and that's where I recommend you to watch this particular lecture from this website. The website also has for every lecture very detailed notes. There are problems and some problems we will solve today. And there are exams. The site is completely free by the way. There are no ads, no financial strings attached, etc. So just use it if you can. So we are talking about electric field intensity. Well first of all let me just talk about terminology a little bit. Sometimes it's called intensity, sometimes it's called strengths, sometimes it's called just electric field without any kind of additional words. In all these cases we are talking about the same thing. And that's what I'm talking right now about. So we have already learned the Coulomb's law. That's the main law of electrostatic. So if you have two charges there is also some kind of a force between them. One extorts on another and another extorts on the first one. So if there is a force and they are on the distance, we are talking about the field obviously. And since the force depends on the charge as we know, we can talk about quantitatively measure this force at any point. Now what's important is to divorce the second charge which is experiencing some kind of a force from the first charge and just leave the field around the first charge as a subject of study by itself. So there is one particular charge positive or negative. And there is a field around it. If you put anything into this field, this anything will if it has electric charge it will feel the force. But again the force actually does depend on both charges, the main one which is the source of the field and the second one which basically has the field of itself. It makes sense to talk about only one field, the field which is generated by one particular force. And measure it using a probe electrically charged object. So we have to agree about what is the probe. And if we will put this probe into one electrical field of one main object or in another based on the force which this particular probe object experiencing, we can make a judgment about which field is stronger and why. Or if it's the same field maybe in different places, closer to the main source of the field further. So we're talking about the source of the field which is I will call it main object electrically charged we have the field around it and we have a probe object which is experiencing the force if it's electrically charged of course. If it's placed into any place into the field of the main object. So first of all let's talk about the probe object. Probe object by definition is a point object with electrical charge equal to one positive one cologne. So this is the probe object it's by definition there is nothing to talk about here. And everybody agrees with this. Okay so this probe object can be positioned anywhere in the field of the main object and you can measure the force this force which this particular probe object is experiencing in that particular place of the field electrical field which is sourced in some kind of a main object is called the electrical field intensity or electric field strengths or sometimes plain electric fields. So if somebody says okay what's the electric field of this main object at this point how to answer this question. Well you take a probe object position it in this field and measure the strengths of the force which it experiences. Okay alright. So that's the definition of the intensity. Now let's talk about quantitative things. Now we all know that the force between two electrical charges according to the Cologne's law is some kind of coefficient which has certain dimension times the charge of the main object change the charge of another object divided by radius square divided by the distance square between them. So these are two charges I use the capital and lower case just to differentiate between the main object which is the source of the field and the probe object. Now if probe object is positive one Cologne that means that we can talk about this quantity as the characteristic of the field of this main object which has a charged capital Q at certain place at the distance r from it. Now when we are talking about the distance it means that we are assuming that this is the main object is a point object. If it's not a point object I'll talk about this just a little bit later in this lecture. But for the point object this is the definition of the intensity of the field created by this point object which has charged Q, electrical charge Q on the distance r from it. Okay that's done. Now this is the force which this particular probe object is experiencing. We know that if you have the main object and the probe object then the force is always directed along this line. If this is plus this is the probe object which is plus one Cologne so it's also plus then it's a repelling force. If this is minus then it's attracting force. So if it's a force it means it has magnitude and direction. So this is the magnitude of the electrical field intensity created by a point object charged with a Q Cologne and on the distance r from it. And the direction of the force is defined this way. So if my Q is negative then the direction is negative which means it goes towards the object. It's by the way similar to gravity when we're talking about gravitation it was also the same thing. Whatever the charge whatever the force was directed towards the source of the gravity we called it negative. Because of some other circumstances which we will talk about in the case of electrical field as well. So you will recall this. So if it's a negative then the intensity of the electrical field at this point is negative. Because the probe object is positive one Cologne. So that's why it's attracting so attracting is negative and repelling is positive. Well you can always see the system of coordinate where this is at the origin of coordinates. Which means this goes along the X axis. And that's why it's considered to be positive. And if the Q is negative it goes against the X direction. The traditional X direction. So it's negative. Now this is all about the point objects. So the probe object is always the point object by definition. The main object in case of the point object this is basically the quantitative value of intensity and this is the direction so completely solved the problem of what exactly is the intensity. If the charged object is more complex than the point object then we have to deal with different story. Why? Because this is the force. The force has a direction. Force is a vector. And if this particular probe object experiences the force from more than one point object then all these forces must be combined together according to the rules of addition of vectors. The force is a vector vectors must be combined together using the regular addition of the vectors. By the way that's one of the reasons why I was telling you many times that you have to be proficient in mass especially vector algebra and calculus. And I will use both of them in this particular lecture. So let's talk about a couple of examples where I would like to demonstrate what to do to define what exactly the intensity of the field is in case we have more complex source of the electrostatic field than just a point object. So my first example is as simple as it can be in case it's not a point. So what's more complex but really very simple than a point object well two point object right? So if you have two point objects okay now each of them has a charge which is the same thing just for simplicity. Now this creates certain field and this creates certain field. Both fields exist and they are interposed on each other and what I'm interested is the intensity of the field at any point on the perpendicular through the midpoint. It's as again as simple as it can be probably the most simple problem which is not involving the one point object. So two point object and we're talking about the perpendicular to the midpoint of the segment between them. So what's given? Given this is the distance so distance is known and charge is known and I would like to have the intensity at the distance x from the midpoint right? So this is plus one C, Coulomb. This is a probe object and it has two different forces. One force is along this line and one force along this line. So let's talk about two forces and then we will combine them together. So one force along this line is let's call this point A and this point B this point M. I'm not sure we need M but anyway this is P. Of the object this is electrical intensity of the object at point A. So the value is divided by AP square. What is AP square? It's D square plus X square right? By Pythagorean theorem right? Now AB this is electrical intensity at this point by the charge Q at point B. Obviously it's equal to the same quantitative value because it's the same distance and the same charge. But the problem is that these two vectors are not collinear, they are at angle to each other. So let's assume that these are negative for instance doesn't really matter whether negative or positive. In which case this is attraction force. How do I determine the resulting force? Well the easiest way is to represent this vector as a sum of horizontal component and vertical component. So this vector is equal to sum of this plus this. And this vector is also represents this plus this. These two vectors for obvious reason they are opposite in direction and equal in magnitude so they will nullify each other. But the vector which is component of this one and is exactly the same as the vector which is vertical component of this one, they will add together and they will be doubled. Because the collinear vectors are just expanding to each other along the same direction just adding the distances. So what I have to do I have to find the vertical component of this and this and just double it basically. And that would be the resulting force which this particular probe object will experience. So what is it? Well obviously it's the magnitude of this vector times cosine of this angle. So this is phi and this is phi. So I have to multiply EA times cosine of phi and that would be my vertical component. Now what is cosine of phi? Well I can use this triangle. So it's this divided by this. The radius which is participating in this angle and hypotenuse. So it would be x divided by square root of d square plus x. Same thing with eb. Angle is the same because triangles are the same and that's eb times x divided by square root of d square plus x square. So what would be my final result? Well I have to substitute instead of EA and eb I have to substitute this which is the same thing. So I'll just use one of them and use the coefficient too. So it will be 2 times k q x and divided by d square plus x square. The whole d square plus x square plus to the power of one half so it will be 3 halves. This is the resulting electrical intensity, electrical field intensity at this particular point. That's it. This is as simple as it can be. And now, so you don't think that everything is simple I will present a little bit more complicated problem where the calculus will be involved. Now consider you have a thin rod. A thin rod. Now, thin means it's infinitely thin. Now let's consider that the length is from minus d, this is 0 this is coordinates y and x to plus 0, to plus d. Now if it's charged with certain amount of electricity, let's say q, we can always say that this amount of electricity is evenly distributed along the lengths. And we are talking about the density of electricity in this case which is q divided by L the length of this thing which is q divided by 2d. Now this is lambda which is called a density of electricity which means that any particular segment, let's say little segment of some lengths has amount of electricity equal to this lambda which is density times the length of this. If it's the entire thing it will be entire q. If it's half it will be half of the q. So whatever it is. Anyway, the amount of electricity inside a little segment is proportional to its lengths and the coefficient of proportionality is lambda which is density of electricity. So the dimension of this is cologne divided by meter. Amount of electricity divided by unit of lengths. So this is given. This is the amount of electricity. The rod is given. This is the dimension. We positioned it right in the center of the system of co-ordinates. And what we are interested in we are interested in the intensity at some point p with co-ordinates AB. Now, how can it be approached? Let's start from the beginning. As we see we don't have a point object. We don't have even the finite number of points. We have infinite number of points basically. Whatever number of points in the rod. Now how can we basically solve this problem? Well, this is a typical for the entire physics. We divide the big thing into small chunks. So let's consider that I have somewhere at the distance x from the zero a small chunk of this small piece of the rod differential of x is its lengths. So from x to x plus dx that's the segment which I am considering. And it's so small infinitesimally small that I can actually assume that this is a point object. And do whatever I need with this as a point object. And then I will integrate. If it's a finite segment I will summarize. But if it's an infinitely small segment I will integrate. Which is the same thing as optimization. But on an infinite scale. So first I have to find out what is my intensity based on this particular piece of the rod. This is the force. This is the vector. I can find its magnitude and direction. And then since it's a function of x I will add these factors together, summarize them, integrate them basically to get the final point. So far so good, right? Okay, so let's find out e as a function of x. So this is plus one c. Now again it's k times what is the charge of this particular thing. Well again its lengths gx, the density of electricity charge is lambda. So it's lambda times times gx. Now divided by square of the distance, right? Okay, what is the square of the distance? Let's just use this particular drawing. Now this is a this is b, right? So we will use this right triangle this category is b and this category is a minus x. So the square of the distance which is the hypotenuse is a minus x square plus b square. This is my magnitude of the force. Now can I integrate this by x from minus d to plus d? No. Why not? Well come on this is the magnitude, there is also a direction and this direction is different from this direction or from this direction. I cannot integrate this because all the vectors have different directions so what should I do? I should represent this a vector e of x as sum of two vectors. One is horizontal and one is vertical. So let's assume our vector is this way. So I have to represent it as a sum of these. So this is my e of x this is my e y at x and this is my e x of x. So I have to represent this vector as a sum of this plus this. This plus this. And then I will integrate separately all the x's and all the y's. Okay, now how to do that? Well that's basically kind of simple because you know this angle. This angle is equal to it's sin phi is equal to b over b over a minus x. And the cosine equals to this which is this a minus x no I'm sorry not a minus x. a minus x square plus b square. This is b square. This is a minus x square. So this is square root of a minus. Okay, now and the cosine is equal to this. So we know sin and cosine and that's why multiplying by cosine and the sin this vector, this vector we will get components this and this one. So x of x is equal to that's the projection to here. That's the cosine right? So it's hypotenuse times cosine. So which is this one k lambda dx divided by a minus x square plus b square times cosine a minus x divided by square root. So in which case I will do this into the power of three seconds. One and a half, right? This is my px and e y of x is equal to the beginning is the same and now I have to multiply this by sin right? Sin of this angle to get the vertical component which means it's by b and by three seconds. What should I do next? Well, next let me just slightly change my retching in this case. This is not the entire ex. It's only a differential which is of this particular thing and this is also differential. So now I have to integrate it. I have to integrate this from minus d to d and this from minus d to d to get complete vertical and horizontal components of the resulting intensity of the electrical field. And that is basically the end of my story because from here on it's just technicality as we are saying it's a pure mass. Take these integrals and done with this. You will have two components vertical and horizontal which means you have an entire vector. Now I don't want to do right now this derivation of these integrals. I did it here in the notes to this lecture. It's relatively simple integrals. You can definitely take them yourself. You can try it yourself. If you know go to the notes and notes contain complete derivation and there where you will find basically the final expression for horizontal and vertical components of this vector. Now this is I would say more complex example of intensity of the electrical field. I will probably try to use one more. Now this is the rod, right? Now I will probably in one of the problems which I will solve I will also use the rectangle a flat kind of an object as the source of electrical field and also it will have its own charge and I will try to make calculations related to this. Other than that basically that's all you really need to know about the intensity of the electrical field or just simply electrical field as sometimes people are saying. And again don't forget that in all the more complex than the single point object cases you need some mass. There is nothing you can do without it. So there is a mass for teens course on the same site Unisor.com and I kind of suggest you to refresh your mass skills using that particular course. Also free without any ads etc. That's it for today. Thank you very much and good luck.