like my plastic lawnmower pretty cool ain't it. Today I'm just going to talk and hopefully you guys are going to listen. As you know I love free and open source software and almost everything I do on my computer and my phone can be done with free and open source software but there are times in places where free and open source software falls short. Now I'm going to talk about one of those today. There's a few places but the one place I really feel like the open source community could really focus their efforts and it's not an easy thing and I understand that is voice to text to where I can talk and the computer type something. You know we do this all time at least most people on their phones and we all know that you know there's a privacy concern there and to me privacy is important. It's not the most important thing when it comes to software but privacy is important and you know every time you talk to your phone whether it be an iPhone or Android phone or even you know using your voice search on something like Chrome or in a web browser or you're doing voice to text inside your web browser you're using services either you know on your iPhone you're using Apple services or on your Android phone or Chrome browser you're using Google services and your voice is being recorded and streamed up to their server and it's spitting back text which then applies stuff too whether it's a google search or just typing into your browser or whatever and those are great and you can use those services. I actually have a shopping list on my phone that I created that me and my wife use and where we can type in item a store name comma and then some items divided by commas and it will create a list for different stores for us and I added in a voice to text feature which uses you know Google services which is nice and obviously a software I wrote is free and open source and it's serving it up to the server where it's using proprietary software to translate it which to me isn't horrible in a sense uh because the software isn't running on my machine I'm not going to get into the whole software as a service thing but it'd be really nice to be able to do that on my machine fully open source and not have to worry about my voice going up to a server you know what's really neat I should have looked up but if you go log into your google account if you have a google account and you have an android phone you can go into your history settings and this is one thing I will say I like about google say what you want as far as them being bad and evil and collecting data yeah we all know they collect data on us but at the same time you get you can pull your data back too and you can go into your history and you can actually see a list of every time you've talked to your phone and you've said the I don't even want to say I don't know if it'll work while I'm voice while I'm recording a video let's say okay google okay my my phone didn't do it okay google or hey google um or just press the button and talk into your phone you can see and it has a list it has the text of what you said and you can press play and hear yourself talking and you actually when you press play you actually hear the few seconds before you even say okay google because you know it's constantly recording to you so you know your phone is constantly listening to you which a lot of people don't like but I would like just like in general to have an application that's easy to use for voice to text and you know when you try to google this sort of thing there's a few projects show up there's one called Sphinx that's been around for a long time I've never been able to get that thing to work I even come close all I want is an executable that I can pipe you know an audio file into and it translates to text and obviously does some grammar correction to make sure that if I say there it knows which there there is which it could be two separate programs it could spit out what it thinks you're saying and then you can have a separate program that tries to do the grammar correction I can see those being two different things um and I understand this a difficult thing because it takes a lot of voice samples to to develop something like that I don't know if a lot of you remember back in the day back in the early days I don't know it might even be it was before I had an android phone was back when I had a flip phone you could do google uh uh one 800 google 411 and uh it was a 401 service where you can go and you can ask questions it's all voice activated and you would say looking for a pizza joint in napal's florida and it would give you a list and would say them to you and you'd be like I like number one more details on number one it would give you more details and you can be like text me directions and it would text you directions it wasn't a smartphone it was an old flip phone um smartphones existed at the time or at least during the time I don't know when this when google 401 first came out um and people were saying at the time google's collecting voice samples because they're building a voice text and that may have been well what they're doing and you know with your android phone as you talk you know it's learning what you're saying and they're actually you used to be able to correct things it said and it would ask I don't know if it still does uh because I had my my google account so far so long um you would you would say you know it said you want to personalize it and basically it would learn your voice a little bit better but it's taking samples so the more people who are using android phones and google services the better their voice recognition you get and same with apple that more people who are using the iphone's talk the better it's just constantly going to be getting better and that's kind of a hard thing to to get uh when you're not submitting stuff so part of the the point of the whole open source uh you know project like that would be so that you're not sending your stuff to a server uh so what's the solution for that well I think back to the late 90s and a product that still exists is called dragon speak which was a pretty cool program uh for windows you would talk and it would type and it had a whole editor that you can move you know word document editor that you can use your voice with and you can actually even one of the things I thought was real cool about was you could say uh mouse grid and it would divide the screen up into nine squares and you would say the number of screw you want it would divide that up into nine squares and it would you keep doing that until you move the night the the mouse cursor all the way around so you want you can say mouse double click and it would click so I mean you didn't need to use hands at all it was completely hands free if you wanted to control your whole computer that way didn't work that great if you were listening to music or had any type of noise in the background but it was pretty cool but one of the ways you train that program so it came and it was already knew some voices but it would have stories and paragraphs that you would read as the words highlighted and it would learn your voice from that so I would like to see the open source community work on a voice text thing and then have an optional thing it'll be great if big distros like like Ubuntu or Linux Mint or I guess elementary is a new big one people are talking about but when you start it up be like hey would you like to contribute and you know read this paragraph and let you know that it's going to be sitting off to a server so we can start collecting so it could build this database and get better but I also know that even if we did that the database is going to be pretty large to have on all your devices maybe so be nice if that you could set up your own personal server that you can train and pull down the the the databases that they have on their servers but you can also train it for your voice in particular and so that my phone or other devices don't need to have the full database itself but just have a client just like Google does but locally on your own private server and of course people can can do their own services using it as well but to be able to run on your own server is part of the goal too you know and I think that would be awesome way out of my league as far as programming I can't help with this at all but if an open source project did that I would read all the stories they tell me to read and I'm a horrible reader but I read every story they would have me read to help train that I would be as much contribute as much as I could that way and I really wish we could see that and I don't even even at first I don't care if it's real time so like like I don't remember back when Android first started you would speak and you would say your whole sentence and then there would be a pause and it would wait while upload that file basically I mean it would all happen without you haven't do anything but it would upload what you said and then it would give you a response sentence where nowadays it's kind of doing it real time it's streaming your voice and it's changing the the what you're typing or what you're saying as it types it on the screen but I'd be fine with with having to you know record a whole wave file and then pipe it into a file although with like a socks package you can you know pipe audio from your microphone directly into you know socks and process it so you should be able to do something like that but I wouldn't care if I had to record stuff to a wave file and then run it through the program because I could script that out and yeah it might not top type while I'm talking but I could talk and then when I'm done talking have it translate and it would approve from there so anyway again the point of what I'm talking about here is that there are some areas where I feel like free and open source software is lacking and I really feel like someone who knows what they're doing and has the ability to start a project I mean if I had any any clue where to start on how to write software like that I would but supposedly the Sphinx software is a starting point but I would really like to see them create something that's easy to use an executable that I could pipe audio into and it translates it even if it's a poor translation then you have to run it through some sort of again grammar correction to get proper translations and then turning that into you know some sort of socket or something that I can or even even using you know HTTP which I know a lot of people are gonna are gonna say it's a horrible idea but like basically if I could grab a wave file and use W get to upload that to a server and it responds with the voice text which I used to be able to do and you know I think they've changed things but you still do shell scripts like that with the Google services where you would uh you know I would talk it would pipe it in the socks convert it to a certain format of wave upload it with W get or whatever and then it would return it uh you know the text sentence of what you said that would be a great starting point but to have it be able to run on my own server or at least have servers somewhere that can train and then you can start your own server based on what they collect um but the hardest part of this is again uh training your voice which you could do personalized training like uh like the dragon speak used to do or you could do um uh I just lost my train of thought um where we do read and submit to a server and people could as an option can help we can create this community database so that just learns everyone's voice rather than individual voices um so let me know what you guys think uh is this important to you because it seems important to me because it it is something that people do daily on their phones using these services but there's really not an open source alternative again you can write your own scripts that use those services and at least the software running on my machine is free and open source but it's using these non-free services um which uh is you know for people who are privacy conscious is a privacy concern yeah I want to hear what you guys think sorry if the videos get my arms are getting tired holding my phone here um I was just trying to relax I wasn't planning on making this video it just kind of popped into my head it's something I've thought about a lot there's there like I said there are those few niche areas where I feel like the open source community could do a better job and this is definitely one of them let me know what you think down in the comments uh like share subscribe visit my website uh talk to you guys soon have a great day all that stuff bye


Hello everybody hooded Cobra Commander 788 here. It's time for another Patreon poll. My supporters on Patreon have been even more supportive than usual, and I want to make sure I give them something special for all the great things they do. So let's do another vote to decide what will be reviewed on this channel. The poll as usual will be on Patreon. You just need to be a supporter at any level to vote. So let's see what the options are. Option one is 1990 Metalhead. This is a figure I've looked at for quite a while, and I'd like to review. This is a bad guy, but he works for Destro. So this might be an opportunity to talk about Destro. Destro is an important character, and we don't talk about him enough. Finally, I could get to Metalhead if Metalhead wins the vote. So if you'd like to see a review of this figure, select option one. Option number two is Dusty version three from 1991. And this is a really interesting figure and one that I've also looked at for a long time and considered reviewing. Dusty is a somewhat popular character. He had some great appearances in the comic book and the animated series, and he's had some pretty good action figures over the years. This particular Dusty figure is not looked at or talked about as much, so maybe it's time to look at Dusty version three. If you would like to see a review of this figure, select option two. Option three is Night Creeper version three. This is from later in the line, and I know some of you like seeing me suffer through these later 90s figures. And Night Creeper version two is pretty wild, so it would be a pretty wild review. I mean, just look at this guy. There would be plenty to say. If you would like to see a review of Night Creeper version two, select option three. The voting will start when you see this video go up on May 1st. The poll will end on May 5th. The winning option will be reviewed on May 14th, whichever figure gets the most votes will win. If there is a tie, I will break the tie, but there usually isn't a tie. Usually there is a clear winner. Once again, the poll will be on Patreon. The link will be in the description of this video. You just need to be a supporter at any level in order to vote. So run over to Patreon and make your selection and help decide what we will see on this channel. Voting starts now.


So as a follow-up to our previous kind of worked example, I thought it might be nice to maybe do another removal. So what occurs if this time I do a remove on 20? Go ahead and pause the video and see if you can kind of work that one out on your own. Three, two, one. Okay, so we are still going to do that same approach. We do remove that element. Again, we run into the same concept. We have an underflow. So I need to do, in this case, you notice I happen to have a three-node sibling, I need to do a transfer. Now I don't just steal one of my elements. I don't just take 50 and put it over here because that violates a lot of my rules still. So when we say transfer, what's really going to occur is we're going to take sort of our bigger key, the one that we were smaller than. We're going to move that down. We're going to transfer it over and then we're going to take this key, the smallest of that key, and transfer it up and it's going to become the new parent.  I'll put that 15 in there and I'll draw out my 10. 10 is relatively unfazed through this. It is traumatized by the fact that its sibling was destroyed.  Well, as we can see, 75 doesn't do much. It's going to, well, we'll start with sort of the beginning. 25 is going to be moved downward to that new slot, that new available slot here where 20 used to be. Oh, sorry. Where 20 used to be. Same regard. Now I'm going to take that 50, the 50 that was over here and it's going to get moved up and become one of the new parent nodes. Now finally, since 75 is all alone, it's going to move into, we'll call it the bigger room and it gets to be on its side of things as well.


internal revenue service IRS tax news IRS taxpayer assistance centers open on special Saturdays for face-to-face help but first an attempt at a joke I apologize in advance a business dealing with the IRS is kind of like a snowman dealing with an aggressive carrot you just want to tell it to get out of your face IR 2022-26 February 4th 2022 Washington as part of a larger effort to help people during this year's filing season the internal revenue service today announced special Saturday hours at many taxpayer assistance centers the TACs across the country and I think this is good news because I think a lot of people do need that face-to-face communication and help with the preparation of the taxes they didn't have it last year as much due to the fact of the restrictions with the COVID-19 and all that going on and obviously just giving some of these people access to possibly free filing software that can help you to process the tax return is it going to be the kind of help that some people are going to be needing there's been a lot of changes in the tax code as well so people are going to have to be dealing with those changes as they basically fill out their taxes as well as changes in their filing statuses and so on and their work kind of status as the years have gone by and as it has changed more in recent years I also think it's a good news that these kind of services are becoming more available through a kind of federal sponsored types of programs because hopefully that shows that there's a little bit of loosening in the place where there's one of the most restricted kind of areas with regards to COVID policies and whatnot from coming from basically the Fed so hopefully at this point I would think you could loosen up over there guys and help you know let us let us you know you know let go of the let go of the of the restrictions here so that would be good so the TACs provide taxpayers with in-person help select TACs are open from 9 a.m. to 4 p.m. February 12th March 12th April 9th and May 14th normally these centers are not open on Saturday no appointments are required quote the IRS continues to do everything we can to help people during this unprecedented period in quotes that IRS Commissioner Chuck Redick quote opening these assistance centers for special Saturday hours is designed to provide yet another way for people to get the help they need we encourage people to review the details on these special Saturday hours so we can help serve them I'm also extremely grateful to our employees who have stepped up to provide this special assistance in quote people can receive walking help on all services however the TACs will not accept cash payments on these Saturdays during the extra operating hours people can also ask about reconciling advanced child tax credit payments there's a link to that here and receive other help to see which TACs will be open you can visit irs.gov forward slash Saturday hours there's a link to that here come prepared to arrive prepared individuals should bring the following information current government issued photo identification social security cards for members of their household including spouse and dependents if applicable and any irs letters or notices received and related documents during the visit irs staff may also request the following information a current mailing address an email address and bank account information to receive payments or refunds by direct deposit quote we encourage people to receive payments and their tax refunds via direct deposit which is faster and more secure than other payment methods in quote said irs wage and investment commissioner and taxpayer experience officer Ken Corbin that's quite the title I love the titles here let's read that title again this this is Ken Corbin is the is the irs wage investment commissioner and taxpayer experience officer okay in any case quote people who people who don't have a bank account should visit the federal department deposit insurance corporation there's a link to that here website for details on opening and account online they can also use the fdic's bank fine there's a link to that here tool to find to fdic insured bank in quote so we've got also bank on bank American bankers association independent community bankers of American national credit unions administration links to all those items here as well to help you find a bank that can help you with the direct deposit hopefully they have lists of banks and credit unions that allow opening and account online veterans can use veteran benefits banking program there's a link to that here too to learn about financial services at participating banks services provided the irs is contact your local office site there's a link to that here lists all services provided at specific TACs if someone has a question or questions about a tax bill or an irs audit or needs help resolving a tax problem they will see receive assistance from irs employees specializing in these services if these employees are not available the individual will receive a referral for these services taxpayers advocate service employees may also be available to assist with issues that meet certain criteria irs staff will schedule appointments for a later date for deaf or hard of hearing individuals who need sign language interpreter services foreign language interpreters also will will be available the irs follows centers for disease control social distancing guidelines there's a link to that here for covid-19 and availability may change without notice so hopefully they're going to stick with it and actually do some face-to-face stuff possibly given a message out there that you know it would be nice to you know do some more of the face-to-face stuff where it is going to be needed as well so people are required to wear face masks and social distance at these events people who would need assistance preparing tax returns can visit a volunteer income tax assistance center the vita or tax counseling for the elderly location there's a link to that here vita sites offer free tax help to qualifying individuals who need assistance in preparing their own tax returns including people who earn fifty eight thousand or less persons with disabilities and limited English speaking taxpayers people who need to pay their federal taxes with cash can visit irs.gov for slash payments to get information on several payment options there's a link to that here more information can be found at the links below how to register for certain online self-help tools reconciling your advanced child tax credit payments on your two thousand twenty one tax return irs.gov forward slash rr to learn about filing requirements for the recovery rebate credit there's links to that stuff here there'll be a link to this in the description


George just got home. Yeah. Are you excited? Aren't they cute? They're sweethearts, I think Rocky's at the door. Oh hi! Hello there! You want to come in and see what? Oh you can't come in actually, sorry. Hi! You can't come in! Okay, yeah, go back out and wait, okay? Just wait, we'll be right there. I'm like, I don't know if you saw you kissing them, but he left. They're laughing right now, I can hear them like. They're laughing? They make voices. She does actually.  Sweetheart. He likes to give kisses. He likes kisses. We gotta get them some bananas. Do you want to give them banana? Yeah. Monty, you want to step up? Fine Monty. He looks like a lion. Like the groom? He's like his lion cut. One of them likes to go upside down. So when you can't get them to step up. Look at the lizard. Okay, so like if you want to get them and you can't, we'll step up to this. Hi, that's Rocky at the door. You can't let him in though. What are you doing, bro? But don't touch him. Okay, he still wants to see what's going on, Law. Rocky. Oh, you got him? Okay. Hey, upside down. They're sleeping. Are you sandy? Oh, mommy's doggie. I'm with me to shower. Go go shower and do something new in it. He needs to peel it. Let me give her a head scratch. Can I give you another one? Do you guys want to know how to teach a bird to talk? Nelly already says neglected Nelly, right? I haven't heard it, but we know that she has that capability. So to get them to talk, we have to say not simple things like hello or whatever. We have to say things that are exciting. So for example, a lot of birds do learn to say hello because they get excited when you first walk in the door. You say hello to the birds and that signifies something good and something exciting. So that tends to be what they learn. But also things like peek-a-boo when you give them fun voices. They like that. Like if you play a game, like if... Stop. You did not just say something close to that. Watch. Ready? Nelly. So like if Nelly starts liking that and thinks it's a fun game, yeah. When they turn their head up like that, they're listening. Who with the phone? That's Nelly. Are you bored at the idea of now?  And I... Nelly's only been here 24 hours, so I don't know how well she tricks. Oh my god. These are some soft feathers. Cheeky. I love getting the cheek. That's the best stuff. That's the best stuff. What love. Now this nail is exciting, huh? Shiny? Oh, you're one of those birds. You probably like jewelry. Been a long time since I had a bird that likes jewelry. Okay, you don't like nails or you like them too much. Do you want to go shower with me or not? Shorch is watching with the other two birds, so there won't be cross-contamination. Okay guys, so we're getting ready to go out to a birthday party. And I thought this was perfect opportunity. Wow, this place is messy. It's just open drawers. Ignore, ignore. Okay guys, so we're getting ready to go to a party. So this is the perfect opportunity for me to show you how I include new birds in everything. So this guy's just standing right here. Oh, that's Nelly. Nelly's standing right here. Just hanging out on one of these like facecloth things. And let's see, Monty's hanging out with me, but he's been in all different spots. Where have you been, Monty? So I just thought I'd make this to show you how you can include your bird just in everything that you do. You know, like I'll put them up there to stand. What's the matter? You want to come with me? You want to do kisses? Yeah, good girl. Where are you going? You can't go fight Monty for your spot. Uh-oh. Look at Monty's eyes. He's like, mm-mm. You're so cute. So cute. So basically, I... Guys, I just got home and this guy flew over to be with his mommy. But I can't take you inside. I gotta put you back over here. It's here. It was a nice landing. But I need to go over here, okay? You go watch TV, okay? Watch TV?


In module 42, we will discuss intellectual diversity and academic professionalism. Intellectual diversity is a natural phenomenon. Everyone has their own intellectual diversity. One is different from other one on the basis of not only the height or the color or the physical structure, but on the intellect. Therefore, in the professional field, the teacher is supposed to have the understanding, have the respect to the intellectual freedom and intellectual rights. And in this way, he should be encouraging to the exploration of the variety of the ideological, political perspective of an individual or in a system. And teaching like other professions, law and medicine and the business is also an academic field. And as an academic, as a professional field, and in the professional field, as an academic, academics are in the professional field of the teaching and they have, being the professional, they have the responsibility in a different way. Number one or the first is to master the field and other one is the responsibility to the tradition of the inquiry, means in the research, means in the exploration, means to investigate further. Therefore, the obligation are what is the greatest in the field, means what kind of the knowledge available in the field and what methods of the inquiry are there to be followed for further knowledge. Academic inquiry is related with the intellectual diversity. It is directly linked with the diversity of the one's capabilities from the others. One should be recognizing the other's diversity, diversity not in terms only in the culture, in terms of the language, in terms of one's religion, etc. But in the thought, in the philosophy, in the intellectual level, in the intellect, he has to respect this one. And that is based on the constituent, constituted the essence of the profession since its beginning. And we should respect and protect the tradition of an individual tradition of the knowledge or the background of the individual. On the basis of this, we can say that there is the variety of an individual, variety of the intellectual diversity of the intellect because of the thoughts and ideas, because of the hypothesis and the conjectures, proposals and the arguments and the criticism and the counter arguments, etc. What is the underpinning of intellectual diversity? How can we explore? How can we underpin? How can we disclose one's intellectual diversity? We should respect the questioning. We should respect the argument. We should respect the cross-questioning. And we should respect, we should judge the argument on the merit, not on the personal voices or the personal preferences and not on the personal interests, etc. We can say on this basis of these discussions that the people have different kind of the skills and different kind of the knowledge, different kind of the culture, etc. They have their own way of the investigation of the things. They can investigate by one or other way. And if the situation or if an individual, if the teacher permits them to investigation, because that as a tradition, if you look at the history that those people who were investigators or the researchers were not appreciated by the rulers. If you look at the old history of the nations that those who were the investigators were not permitted. So now the time has come that the intellectual diversity, intellectual rights or the identification of individual should be explored, should be appreciated, should be responded. And this is based on the questions and the cross-questions. And on that way, one can arrive at the varied or the different conclusions. And for that diversity, intellectual diversity, cultural diversity, here we are talking about the intellectual diversity. Diversity is the only what generates intellectual vitality. Because of the diversity, you can create new ideas, new thinking, you can practice new ideas and new thinking. And in this way, we should respect the intellectual diversity as in professional academics, otherwise new knowledge and new thinking patterns would not be respected in the classroom and new knowledge would not be available because of this discouragement. Therefore, teaching as a profession, teacher should have knowledge, teacher should acquire knowledge to appreciate intellectual diversity. If this was not appreciated, then the learners or the students of as a teacher would have not been crossing the levels or the stretchers of the teachers. Those professional teachers are considered as the respectable teachers.  So, one has to increase the or address the level of the lower level of the intellect and try to increase and try to appreciate and try to motivate. And as far as the high level of the intellect is concerned, that should be respected in terms of in-depth knowledge and in terms of the approaches of the investigation and the research.


This is stock number 10147. We are here at Summit Automotive in Fond du Lac, Wisconsin. You're new and used Jeep headquarters. Today we are checking out this super clean 2016 Jeep Grand Cherokee Laredo with the 75th anniversary edition. From this HD video, you will be able to tell that this Jeep is extremely clean all the way around. Billet Silver is the color we shoot all of our videos in 1080p. So if you have HD capabilities on your computer tablet or smartphone device, turn them on right now because it is like you're right here looking at the vehicle with me and definitely your best way to check out the vehicle before seeing it in person. This one comes with the 18 inch kind of bronze painted alloy rims, Michelin 265-60 R18 tires. A little under at the tread left. No scuffs or scrapes on those rims. Didn't see any dents or dings on the front fender. Projector lamp headlamps, projector lamp fog lamps. You get the bronze painted tow hooks, the bronze trim around the grille and the bronze Jeep lettering. This one has never even been... the front bumper has never been screwed in and absolutely perfect passenger side fender, no dents or dings. And the passenger side rim is in really nice condition as well. And as you go down this side of the Jeep, you can see just how clean the body is, how reflective and mirror-like that paint is. We take these HD videos so if you are far away or even if you're close by and just can't make the trip down, you can still see the Jeep here, the Jeep, and have confidence in the vehicle that you're looking at before you even get here so you can make a smart buying decision from the comfort of your own home or wherever you may be watching this video. Very clean down this side, no dents or dings, and this back rim is absolutely perfect as well. Back tires have just as much tread as the front tires and as we come around to the back of the vehicle, rear bumper is in really nice shape. No dents, dings, cracks, or scuffs back here, back up parking sensors. The tailgate is in pretty nice condition as well. Once again, you get that bronzed out Jeep lettering. Backstorage area is very clean, no rips or tears back here, and it does have a full-size spare tire and the jack tool is back here as well. The shocks are holding up the gate nicely. It is a manual closed gate. And as we go down this side of the Jeep, just as clean as that passenger side, no dents or dings on the rear quarter, and for full disclosure, this back rim rim is absolutely perfect as well. Very clean down the rest of this side has the enter-and-go system. You do get heated mirrors. Inside the Laredo package gives you the black cloth interior. There are no rips, there are no tears on the seat. Really nice condition. You do get the orange stitching. That's part of the 75th anniversary package. Lumbar, power driver seat, and factory floor mats throughout. Auto headlamps, power windows, power locks, power mirrors. You get this cool wood grain trim. Once again, the orange stitching on the door there. And as we hop inside the vehicle, you can see that this one only has 30,020 miles. You get a digital speedometer right there outside temperature and a compass display in the mirror. And you can change those to whatever you want, if you want miles per gallon or if you want the time or miles to empty, you can put that all on there. This one has the heated leather wrap steering wheel, cruise controls on the right, Bluetooth and information center controls on the left. Then you have paddle shifters and there are audio controls on the back of the steering wheel as well for the radio. Speaking of their radio, it is an 8.4 touchscreen. This is the 3C radio, which is cool because you can add navigation to this radio for 595 bucks. See your sales professional for more details. AMFM, Sirius XM radio capabilities. You can also do your heated seats and cooled seats right here. This is also where your backup camera shows up. And you got all your apps and all that stuff and can connect your phone to the Bluetooth. You can also do your heated seats. Dual climate control, backup sensors, has your auto start stop. You can turn that off, eco mode, sport mode and your stability control. The 8-speed automatic transmission, this one has the entry and go system, keyless entry, has the push button start, passenger side seat and floor mat are in excellent shape as well. No rips or tears on that. And the headliner is in really nice condition too. Has your map lights up there and then assist in 911 buttons in the mirrors. Those are features of the vehicle that you never have to pay a subscription for. We'll take a quick look at the back seats. Also wanted to point out it does have the capitalist fuel fill, which is a really nice feature if you've ever had it. We probably don't want to go back to anything else. Back seats just clean as front seats, no rips or tears back here. It does have that latch child safety system, the orange stitching in the backrest. Back carpeting is very clean as well. And these seats do fold down for extra storage. They go down to really nice and flat, which is nice if you have to haul anything extra. We'll take a quick look under the hood. I would personally like to thank you for checking out the video today.  Under the hood we have the 3.6 liter Pentastar V6 motor. Engine bay is very, very clean, runs very smooth. This Jeep has been fully safe and inspected by our service shop. Has a fresh oil and filter change. All the fluids have been checked and topped off. And this Jeep is 100% ready to go. To see more pictures of this one or one of our other 450, new and used cars, trucks, SUVs, minivans, Wranglers. You name it we got it go to our website www.summitauto.com. Full pictures and descriptions of every single vehicle from two locations all at summitauto.com. And if you'd like to check out more HD videos you can go to youtube.com slash summitauto. Remember to like, subscribe, and share on this video and all the videos that you see there. In fact in a second you will see a link to subscribe to our YouTube channel on your left. A link to more used inventory videos like this one on your right. If you have not been to our website on the bottom a link to this vehicle on our website. Click those check us out. And we really look forward to helping you with this super clean 2016 Jeep Grand Cherokee Laredo 75th anniversary. Thanks again.


Welcome to the sports playbook where we discuss solutions to issues that impact sports. I'm your host, Angela Hazelett. Today's guest is Jeff Wilson. He is a sports strategist who serves as a consultant to sports agencies. Today we're gonna discuss sports strategies and consulting around the world. Let's get to it. Welcome, Jeff, how are you today? Angela, it is so good to see you and great to be on the show, really looking forward to the next 25 minutes and getting into some interesting topics. Jeff, I'm excited to hear some of the things that you've been up to as a sports strategist. You've worked with some incredible agencies around the world, but let's start off with learning a little bit more about what is a sports strategist and how did you arrive at this endeavor? Yeah, great question. Do you know, it probably started whenever I took a job at the Irish Football Association in Belfast in Northern Ireland, where I started to work in marketing and corporate strategy programs. And then what sort of happened between work that was happening within UEFA and FIFA and other organizations, they started to ask for some assistance on programs, development programs that they were working on. And as time went on, a lot was really focused on creating strategic plans, a roadmap. And that's where I've been spending a lot of my life over the last, well, number of years, really looking at creating those plans. So it's been an interesting journey. Yeah, creating a roadmap, that's really important in looking ahead to the future and what kind of improvements you can make. Let's talk about the work that you've done recently with FIFA, with the World Cup in 2022. The World Cup in 2022 took place in Qatar and there was some concerns from FIFA about hosting there, that the Cutters bid might be a little high risk due to lack of support and infrastructure, but you were hired to do some work for the World Cup. So talk to us a little bit about your work there. Yeah, I spent 12 days in the country looking at it from a fans point of view, a fans perspective, looking at the fans journey on and around the game day. Fascinating insight. And suppose it's an interesting question to pose to people who listen to the podcast here. Have you ever went in the shoes of your fans to your event? What can you learn and what can you take away? You will be surprised. And that, in essence, is what we did. We took everything before game day, buying a ticket. We looked at heading to the game outside the venue. We looked at when you're buying a product or piece of merchandising or food and beverage. We looked at pre-game, during game, leaving, and after the game. And what we did is we analysed that experience from the view of a fan. And really those are those key touch points. What do you have to do well and what needs to be a wow factor to make that a great experience? So we did this with a number of the games. I think it was in total about nine different games. And we started then to create models and touch points that can be used for future events. Great experience being able to do that, but to map that experience out. So you get to walk in the shoes of a fans experiencing their journey. And identifying where there might be problems. Do you think the journey that you experienced is similar to what other fans experience as well, or is it possible that fans might have a different experience than you did? Well, I think there will be different experiences depending on the time that you arrive at the stadium, the stadium that you go to, et cetera, et cetera. And if we take it outside of football or soccer in the States, you also have the difference of an outside venue and in essence an inside venue, the likes of the NBA. So there will be nuances, but the touch points are still the same. You still arrive at the venue. You still will have food and beverage. And what's the quality of that experience? What's the quality of the people you're engaging with? Are they knowledgeable or even more, are they welcoming? In your experience, where are the biggest pain points from the experience of fans as they engage at an event? Yeah, another great question. I would say it becomes when you're interacting with people. So when you interact with a steward or somebody that's representing the organization and the ticketing, that experience can be broken or can be strengthened, depending on that individual. So I think where there's an individual and keeping that at a really top level is really, really important. I think in a simple point of view, food and beverage, we should not be happy with an average hamburger and chips. Because why? Just because it's sport, we should be pushing that bar to have a great hamburger and chips that people talk about. And I will buy back and back time and time again. And I think the third is the engagement and that experience when you're inside the stadium. And that will differ from sport to sport. Some sports might be really engaging, the likes of maybe basketball or ice hockey. Maybe football might be a little bit more traditional. But what still is that engagement? That engagement might be having a tribe around you that can join in singing, et cetera, et cetera. So those are three important things from my point of view. I would imagine it's a little challenging when sports organizations that are hosting events are working with third parties. They're working with vendors for concessions, as you mentioned. They may have even contracted for people to provide guest services in a facility. And talk to me about the distinction or the challenges that may go with working with these third party contractors in this space and how do you ensure high quality experiences for the fans? Yeah, I think this is one area that many events can resonate with. You might have a supplier that might be a food provider, they might be merchandising provider, it might be your security provider. And how do you make sure you have a strong terms of reference, a strong service level agreement, but more importantly, just a strong partnership between the two that everybody is aiming for the same goal. Too many times, if the stadium is not owned by the event, you've got to use their suppliers and that does not maybe resonate with the values of your event. So I think having strong service level agreements, terms of reference, strong that you're getting the best suppliers, not just the average because they give more money, but the best suppliers is really important for sport. You know, we, as the Gen Z and the Gen Alpha get older, we've got to make sure that experience is wow. We have to make sure that experience is wow. And that includes the partners that you deal with. So we should not take okay in sport. We should always raise the bar and continue to raise the bar on a regular basis. In the younger generations, as you mentioned, are looking for something that captures their attention and the wow factor in those experiences. So looking ahead is important for sports organizations to think about providing those experiences. And especially for the price that gets paid for to attend these events and you pay for concessions. So I think that would be appreciated by fans as well. And so you were doing some of this analysis during the World Cup in 2022. This is not something that you've done for the women's World Cup. Is that correct? Can you talk to us about maybe why the focus was on the men's World Cup and not the women's World Cup? Yeah, it was predominantly just due to this was something new, a new project. So trying to get that baseline together. And I think obviously it was very difficult in the timings to make this happen because it's very detailed program. And I think we all learned on this program. And for me, I think what was really, really, really good is that the organization took this effort to improve and to see what the experience is like and then to approve it for future events. Suppose again, the question I pose is if you're involved in a club, if you're involved in a team, if you're involved in a franchise, have you done it? And what have you learned from it? And how are you bringing that into the organization to make the organization better? Let me give you a quick example. I've worked with the United Arab Emirates Pro League in Dubai and the Dubai area. And we did the same. We got a number of clubs to develop an assessment form. We got them to follow the model that I've co-produced with some colleagues. And they then went and they got different adults. They were male, female kids. They really measured their experience across all the touch points. And all I can say is I think they were surprised at things that they thought were better than what the fans were saying, no, this needs improved. On the other side, there was things that were good. So they need to consistently keep that at that level. So what's good? Other leagues are starting to do this as well. Yes, yes, that's great. And they're catching on. Do you see a big distinction between men and women's sports or can FIFA use the lessons learned from the men's World Cup and apply that to the women's World Cup as well? Well, I think there's a couple of things. I think first of all, within the women's game, it is really fast growing sport. And that is great to see. I've probably done an eye about maybe 25 strategies within football federations to grow the women's game. And number one, we need more women in leadership positions. We need more clubs that are driving there and supporting the women's clubs at senior, right down to girls and youth levels. But I think people have got to remember as well from a sponsorship and a commercial point of view. Sometimes you're also looking at a different fan base. There is a difference in the fan base that follow the men's group, the men's, and that follows the women's game. So that opens up different opportunities from a commercial point of view. But it is my dream. It is my dream that we don't talk male-female, we talk football. And there's equal opportunities both on the field or on the court of play and off the field or off the court of play. And everybody is treated equally. And all of the game is growing in totality. I think that's great. And it's really important. And women's sport is growing, particularly in certain regions of the world. And you mentioned there's different fans and they may have different interests and maybe different sponsors or partners that want to engage with those organizations as well. And that may impact the fan experience. And talk to me a little bit about working with different sized companies. So FIFA is a really large international organization. But what about more on the grassroots level? Do the strategies change for those organizations? Well, I think what differs, whether you're at the amateur game or at the elite game will be the resources at your disposal. And that will be financial and human resources. So at the amateur level, it might be more heavily geared to volunteers. Therefore, you need to make sure you bring in great volunteers and you reward them in a good way. And you give them the training that is needed. That might be coaches, administrators, et cetera, et cetera. But believe it or not, many of the principles will be the same. You're always talking about competition. You're always talking about youth and pathway. You're always talking about coach education. You're always talking about good governance and administration and improving that administration. You're always talking about having a strategy. You're always talking about facility development. So I'm involved, yes, at the elite end, but my passion is also at the amateur level. My dad started a football club in my local village and it has brought the community together. And the same principles that I'm applying here, I can apply here. Yes, there's a couple of nuances that I've already mentioned, but we need to ensure that we build these bases out and have strong structures and strong processes in place for these amateur clubs to develop and grow both again on the field or off the field, on the court or off the court of play. But just to finish that off, we in my amateur club, we created a strategy. In my amateur club, we have brought in about 450,000 pounds worth of facility development. In my club, amateur, we train 26 coaches. In my club, we have boys and girls, youth pathways, all amateur. And it takes a good driver to drive it forward and to have the vision and then the people and the structure to implement that at that amateur level. That's huge. And the sustainability of that as well is important. Talk to me a little bit about these, you mentioned these kind of pathways and the structure in place, but the European model is quite different than the American model. And the European model is more of a pyramid type of structure and players may move vertically through that structure, whereas in America, it is more horizontal and separate and that the pathways may not exist. So talk to me a little bit about those distinctions and how that changes things. Yeah, let me start off by saying, I love both models. The pyramid model and let's say the American franchise model and none is right and none is wrong, let's say, but from Europe, we do have a different model and that model is more the pyramid style where you've got the elite at the top and you have at the bottom, you will have in essence, let's say amateur or community, for example, football, rugby, basketball, and this allows these people at the bottom to grow right the way through and grow up to an elite. And there's a famous model, it's called a double pyramid. It could be on the pyramid of the amateur side or the pyramid of the elite side. Now, my son, my son plays for an amateur club. And he has played six year old, seven, eight, nine, 10, 11, 12, which he is now, but his club goes right the way up 13, 14, 15, 16, 17, 18, 19 and then senior teams. So they have, from being a senior to being in essence a six year old, you can stay in that club and you can progress in that club and play football from the cradle to the grave. And that keeps it really strong and it creates that community aspect and that proudness to play for that community club. But if over a time he does really well, he might go to the elite side and maybe join one of the elite clubs because he's developed really well or he may stay on the amateur side and play for another club. But the bottom line is you can always progress from a youth pathway and when you're at the senior level, you can also progress like what you see Rixham doing at the minute. Lots of people are talking about Rixham because of the two famous owners. They are at a certain level, they've now moved up and they have the opportunity over X amount of years to progress, to potentially play in the Premier League. And that's what makes it exciting. That is exciting. What do you see about that? So if you were consulting an American organization, association and their models very different, how would you approach that because of the difference in the structure? Yeah, for me, everything starts with research. You've got to sit down and you've got to talk to the various stakeholders about what is working and what is not working and you will find, if you do as many stakeholders, you will start to see some common themes that come along. And when you start to see those common themes, you can start to create the framework of a strategy and then how you implement it and you monitor it. At the end of the day, when I look at all of this activity, it's all about, especially if it's a franchise, it's about talent spotting, getting the right people and using the data to do that, coaching and coach education, philosophy of play and place, and then into play comes the commercial side, the administration side and the facilities to go with it. In COVID-19 was a big, big change for everybody. Do you see any long-term changes that affect either the consumers and how they access and use the sports and engage in sports or do you see any distinctions in how associations are approaching, delivering sports? What do you see as the long-term changes and impacts of COVID? Yeah, I do think there has been an impact. I think participation levels obviously went down and after COVID, it's taken a while to get the participation levels back up again. That means, for example, a young girl may not be as fit as what they were before COVID because they're not exercising the same amount of time. So we've got to remember that, yes, sport is an industry, maybe it's part of entertainment or leisure, but in essence, you will be part of a community that is good for your health, whether it's mental health with people around you or whether it's your physical health because of the exercise that you're doing. So for me, participation levels have struggled to get back up again. I think, secondly, the volunteers, volunteerism just hasn't been as strong in certain countries or certain regions as what it previously was. And I do think there's a little bit, ah, I'll just watch TV. Ah, I'll just put on the fantasy game. There is nothing wrong with eSports. Definitely not. But we want our kids to be active. We want our kids to be healthy and whether we like it or not, sport can play a massive part in that, both mentally and physically. And we've done many programs that looks at the mental and at the physical side. So for me, I think volunteerism, participation numbers, the impact of those elements have really had an impact on us. So we've got to bring sport back on our government radar. Okay, to get it going again, because the disruption can affect the chain, right? As far as those who are gonna continue to stay in the sports and continue to encourage others to be in the sport as well. COVID has also had an impact on encouraging sports facilities to increase the use of technology in their spaces. We're in their spaces. And for example, we have a new technology coming out, artificial intelligence facial recognition that is part of the Phillies and Major League Baseball. And these are kind of gonna be scanning people's faces and recognizing them as ticket holders and allowing them to enter the stadium. A lot of these contactless type of actions have been maybe ramped up and accelerated since COVID, what do you think this is gonna do to the fan experience? Yeah, I think contactless is providing a quicker and a more effective engagement. So I will tap the card away, I go. I will be facial recognition and I go. I will be able to see the length of the queues and car parking or the length of the queue for the food. So all of this, how do we reduce that? Using technology will be a big thing. I hate to say to the Phillies, but your technology will be old technology. We will have a chip in our head or a chip in our hand. There's a reason why it's in animals. There's a reason why it is in animals to test. And I honestly believe in a Vruta blog about it that this chip will be your passport. So when I'm coming to see you, Angela, I will go to the airport. The chip will get me my passport details and say, ah, you have got your visa to come to America. I will go to your game with you. The chip in my hand will get me into the stadium. When I get into the stadium, the chip through Beacon Technology will send a message to my phone to say, do you want a hamburger, but with no cheese? Cause I know that's what you like with personalization. I will hit yes, I will go and collect it. I will go to my seat. I will then see when we score a goal, this will then tell my health and health related where my heart rate is. I'll be able to see all of that because what will happen, we will have more connected devices which creates more personalization through that technology. And it will always be linked to the chip in your hand or your head. People might think I'm a bit nuts, it's coming. And in certain cases, it's already here. And when you look, there's already cases of it. That is how we will buy and sell in the future. It will be all personalized and the data. That is why we're getting more data and the more servers to allow us to analyze that data and then for artificial intelligence to go on top of it. A lot of ways to customize the fan experience through that opportunity. And talk to me a little bit about how you measure success. What kind of indicators do you look to to determine that your strategies are successful? Yeah, so there's a couple of areas. So first and foremost, you look at the strategy itself and you do the progress of each objective. Has the KPI been met? And I normally use a rag column for red amber green in terms of has that been met? In other words, this was the target, what's been achieved? So that's one element. Number two, with the fans, experience the fans in terms of what's the brand sentiment? Are they more likely to buy and to go to games? Are they more behind you as a brand? Will they put your club logo on as a tattoo because they're even more excited about you? So that whole brand value bit is really important. And I think that also will widen out into other stakeholders like government and sponsors. If they are happy, they will come back. Treat them right and they will come back. And there is other areas you can get social media and all of that data. But you know what? And I'm going to go against all I've talked about with data. You know yourself. If you have organized good events, you know it. If you have done something great, a great conference, you know it. Sometimes a gut feeling is good in addition to all these other areas that I've touched on as well. You just know that it's making an impact. You can see people playing football, playing basketball, whatever the sport is that I deal with. So I think there is strategy. There is data in terms of sponsorship figures, brand figures with the sponsor, stakeholder analysis, all of those bits. But I'm old-school. I still like these things right. The feeling, the gut feeling. Jeff, if you could point to one thing other than it chips embedded in people, what does the future of sport look like? Briefly, what could you tell us was one thing? Yeah, it's going to be much more contactless. The stadiums will be more entertainment focused. And there will be a greater focus on not only sustainability, community, but also making the fans really part of the overall experience. Multiple nuggets. Thank you for your insight into that. And thanks for joining us today and sharing with us about sports strategies and consulting around the world. I appreciate your time, Jeff. Thank you so much. And it's great to be here. I wish everyone a lovely week. And go and remember, in sport, you're doing something amazing. Leave a legacy. I love that.  We appreciate that. And I know the people in your community must appreciate that too. Thank you to our viewers for joining us today on the sports playbook. Our next episode and guest will be Roxanne Steinhoff, who will discuss sports tourism and law. We will see you then.