Good morning cyber traders welcome on this what we got Monday going on We only got two more is it two more days left going on for the end of this month. How's everybody doing? Good to see you Lawrence. Good to see you. Good morning to you Mark good to see you Lita Ben Lane Tim Grant good to see you guys welcome back on to this lovely Monday. Hopefully everybody had a great weekend Kind of rainy here in New York like I said April showers bring back bring me flowers Hopefully it's not like last year, but listen a lot of stuff going on this week. Everybody a lot of big news It's coming out. Just want to kind of go over a couple of things with you We're gonna talk about what's moving remember today is Monday first of all like to welcome all our new members here That are joining us on on their Monday. We always have new members that start on Monday guys Just look listen and learn to be very careful because there's definitely You know a lot you're gonna learn when it comes to trading Some things are gonna be shocked. This is my god. I wish I knew this when I first got started But anyway, just go over a couple of things that we got going on. There's a lot of news It's gonna be happening this week and You know a lot of big earnings I think they said this is actually going to be the biggest week in earnings So when it comes to trading, I mean There's so much news is coming out. There's gonna be trade talks. I just took a hold a couple of things over here What do we got going a Boeing shares are? But a Boeing a share sharehold meetings going on today. You got earnings coming out You got Apple you got McDonald's GE. You got Jesus young brands CVS under armor Kellogg's What else you got weight watchers that was a fun stock to me I mean the list of spot-of-fly lows going on today, you know, you could just the list is going on So this is almost the biggest week when it comes to earnings. So was that make it a very exciting week You also have a couple of big news is that coming out?  I always say that on Friday What else you got going on anything that looks interesting here? You got the house a hearing on Medicare Medicare for all You know on Tuesday trade talks at Bura at Beijing So there's a lot of good stuff that's going on. So it's gonna be a very very exciting part of trading. All right now Like and then most most most important, it's exactly right guys This is starting tomorrow phase 3 is gonna be starting So a phase 3 course is you're gonna be trading live with me. So if you are a gold diamond Platinum student You're gonna go out there and take everything you learned from last week from phase one and phase two I'm gonna put it to the test and see how it works now Remember the phase 3 part of the lesson is not about just making money Remember our job here at Cybertrain University and you being part of this family is not about making money It's about controlling losses the winners take care of themselves It's the losers that everyone has a problem with and that's why you're in class You know, obviously we do well in our classes and but the most part of it You always learn by how to control those big losses. So don't don't ever forget that. That's the fun part of it All right, so you got that list up there and then you know, you got what's going on and Regarding our upcoming events now. Let's go to the platform and let's see what's going on regarding about some smooths Well, let's talk about some of the stocks that we traded last week First of all, let me bring that Mattel trade that stock was a great great short You could see how that stock right at the gate went from about 1360 all the way down to about 12 bucks You know, not a huge winner But the only thing I didn't like about it it really didn't make the real good short until like 12 o'clock Which you pretty much know that a lot of his day traders We really don't trade in the middle of the day, you know, it's pretty much We're done when it comes around that time. So, uh, you know, if you're around it You know, I had a couple of shakes here in there, but overall it was pretty slow and steady JM AI was another nice little pop right there. Let me just fix this Chart right here because my time frame is not looking too well. Okay So that one had a really really good push Yes, on Friday and then she had a nice little push came down right around that three 330 those gonna do a little bit better than that, but she's moving pretty nicely in here So listen, this one's going back on the watch list. So not only you could see she's an IPO She came out and she took a little bit of a hit Like anything else sometimes they run them up a little too fast 20 all the way to 450 came right back down Pretty volatile to be very very careful. Look at that spread. It's got to be careful of that spread right there And then Jay nugget was obviously a great play all day Jay and UG. You know, we're not really big fans of Trading ETFs, but but they're time-to-time when you know, they do come in play and Friday was one of them So that one was pretty good also. All right, so what's going on this morning? Okay, what are we trading? Listen? Couple of stocks not a lot. It's a typical Monday. We know when we deal on Mondays It's not a lot of news over the weekend So there are a couple of things that are moving and that's one of the things that a lot of you new traders Always learn here is that every day, you know, there's certain days that are better than others Monday mornings usually not the greatest probably until the market opens up But there are a couple of things that are moving. We're gonna start off with I and I and NT that one for some of you that We hear in pre-market Have been watching it.  You can see that thing just really took off But she's backing off all of a sudden so now I'm like I'm contemplating maybe taking off my watch list She's up 12% but she was up about about 30 40 percent. So I don't know what I guess whatever that news was I gapped it up. Obviously, he's not looking too. Well, but I'll put it on the watch list I'll trade over 3.8 million shares already in pre-market. You got great great iceberg orders on that matrix We'll keep a close eye on that one the the nbrx another one. We were watching this pre-market this one We've all remembered we just traded it not too long ago a couple of days ago We're from a dollar to three dollars great great mover For all the YouTube and Twitter and everyone's gonna watch this video later people always look at it They're like, I thought these stocks really don't move. Oh really? How did that work out for us worked out pretty damn Well, great volume 1 million shares. She's got some resistance levels here at a buck 60. She's got a good spread You know this stock could price listen when it started getting all volatile It was no level one stock but as of right now it is level one So it looks pretty good one good stock that I told you that I've been trading as a swing trade That's doing pretty well as Pinterest Pinterest I think they the smartest thing they did with Pinterest is they didn't open it up like they did with What was it? Lift so it's it's going up nice low and steady so that stock's been it's not really a day trade It's been more of a swing trade. She's breaking higher highs that one's doing pretty well. So that's on the foul still list PR PO is another one that popped up on my radar a lot of you just saw this thing just take off And she just came right back down now. Remember what I said in pre-market when we were looking at the stock I says guys be very careful stocks got a very big spread. Okay, and the stock is pretty damn volatile So, you know, I know some of you guys were watching it with trading it You got that little rally, but then she did that little shake over here in pre-market when she went from 5 to 8 I know some of you guys hit it around 6 got out around 7 Just hopefully remember what I always tell you take the money and run all the time a blast from the past Momo remember this stock? Momo. We've traded the stock so many times go back to your journals Remember the big thing we always tell you focus and review and take good notes on your day trades Because you're gonna trade these stocks again Maybe not tomorrow. Maybe not next week not month next month But if you had a good trade in that position and you know how it trades You know, it's always nice to have a little head start to go back and have a nice little track record Because you are gonna trade these stocks anyway stocks gap down and she's been a nice little bounce in the pre-market 3350 to 3450 53 now great great mover not the greatest orders out there though So you got to be the stock is definitely way above You know over a level one category and then the JMI is not what I found this morning this stock Like I said piggybacking off from the day before I'm throwing that back on the watch list Got my PRPO matrix fix. Okay. Well, it was broken for you Ken. All right, but um But I think I think that's about it There's not a it's not a huge list which is perfectly normal. It's a Monday, you know So we have to wait for the market open up But other than that, I really don't see any more anything else out there anything. I'm missing. I did not call out Ben says already have 45 cents on Already on Momo. Let's give him a round of applause Way to go. All right. It's always nice to start and be positive in pre-market, isn't it? Isn't it great? It's always nice to have a little bit of a profit. All right guys So listen, we'll see you back here at 2 30 for the afternoon meeting So now we're gonna do for all you new members We just go we go into silence all the traders. Just please keep in mind you this is not a teaching room There's a trading room and make sure you talk to the education advisor So you could tell you a little bit about about the lessons about what you're gonna learn here in the cybergroup room And then don't forget for all the students of cyber training university phase 3 starts tomorrow morning. All right guys So I'll see you all then in the meantime Good luck today, and we'll see you back at 2 30 pretty afternoon meeting


The current study evaluated two deep learning models, YOLO-V5X and YOLO-V5M, to detect carious lesions from smartphone images. Both models demonstrated high accuracy in identifying carious lesions, with YOLO-V5X achieving the highest accuracy of 0.727. This model also had the best precision and recall scores, indicating its ability to accurately identify carious lesions. Additionally, no single model was found to be suitable for diagnosing all types of carious lesions, suggesting that multiple models may need to be used together to achieve optimal diagnostic accuracy. This article was authored by S. M. Syama Salahin, M. D. Shifatullah, Saif Ahmed, and others.


Hi everybody, Andrea Teresca here with Dental Well Tutoring. Now, the holidays are coming, and I've been getting a lot of questions about the whole Dental Well Tutoring and questions about the courses overall. So I thought that I would prepare a little slide show presentation just to kind of help you guys and answer some of the commonly asked questions. Because if you try to navigate the website, I know it can be kind of confusing sometimes because I do offer a lot. But I'm going to be sharing with you guys the more common courses and what's involved with each of them. Because the more common questions people ask me are, should I sign up now? Should I sign up later? How long have you been doing this for? What exactly do I get from being a part of the program? And as I said, there is many different programs. So let me talk about them a little bit. So I'm just sharing my screen here. So the main programs and courses that I do have are to help dental hygiene students and dental assisting students. So I have two separate courses for that. So I have a Dental Hygiene or a Dental Assisting Board Exam Prep Academy. So I will help you study for the board exam. So I tell you everything that you have to know to pass the exam for either the American exam or the Canadian. Depending on the exam, you're taking if it's a primarily a radiography exam or perhaps infection control, I can normally help you with that too. But if you could send me a separate email and let me know what's on your exam, and I can let you know specifically for that, because there are some that I can't help you with. But for the most part, if you're taking either the Dental Hygiene Board exam or the Dental Assisting Board exam in Canada or in the States, yes, I can help you. And I do have a 99.3% success rate helping students pass. So that's another common question that people ask me is, who are you? How can you help me? How do I know you will actually help me? So I will talk about that a little bit later as well. But the other course that I do offer is for students. So if you are specifically still in school, so if you're in your first semester, second semester, last semester, anything, I do help you. Because I remember being a student, and it would have been so nice to have help through my tests, exams. If I had any questions on projects, anything, it would have been nice to have the help. So now I do offer full on help, full on tutoring, full on, if you have an exam coming up, I can help you. I can quiz you, all kinds of things. And I've been offering the student program now for a couple of years, and it is extremely successful in helping students pass, but also more importantly, making things a lot easier for students. Because we all know that things can get tough. It doesn't matter if you're starting the program, if you're at the end of it, things can get tough. And it's nice to have that support. So I can help you with all of that.  But I do have a little thing on the bottom here saying that if you do sign up for anything, since you have all of the material right away because everything is fully online, if you sign up and then say you aren't interested in it, you will not get your money back. And I do have to say that because, as I said, you get everything right away. So think about it, think about it. This is something you want. If you have any questions, please let me know. I've never had an issue with anybody asking for their money back ever, knock on wood. And it's been about 13 years, but it's just something that I like to mention that since you get everything right away, that's why this is in place. If the courses were, say, half now, half later, or you get new material per month, then I could offer a refund policy. But since you literally get everything right away, this is why I do not. Also for the courses, I do do payment plans for those students who do ask for it. But for those of you who do do the payment plans, then I do release a little bit of the course at a time. And the payment plans are either two months, three months, or four months. So if you guys have any questions about that, please just let me know. I am more than happy to help. Because for the Board Exam Prep Academy, it is 379 Canadian, which I'll make a note of that here. So for either the dental assisting or the dental hygiene, it's 379 Canadian. And that is full access to everything for one whole year. So that's a long time. Or the dental hygiene student program is 394 for everything. And as I said, that includes everything until you finish your program. So it's a pretty good deal there, guys, because you have full access to everything. And clearly I can't spell Canadian at the moment because I'm doing two things at once. But I'll leave that out there anyway, because I know that some of you are siding up from the state. So I'll just kind of leave that here for you. But yeah, so you guys can see. So, and I will leave the links at the bottom of the video also if you guys have any questions. And as always, if you have any questions, please just let me know. So those are the main courses that I do offer.  So there's the two different ones there if you're a dental hygiene student or a dental assistant student. So the next thing here, so for the full board exam prep academy, you have full access to an entire year. And also, which I don't have down here, which I will add, but if you take this course with me, and if you do not pass, but obviously that's the main thing, right? Is I want you all to pass. So I will do everything that I can to make you pass. But if you don't pass, you still have full access to everything until you pass the exam. So that's another common question too, is well, if I take your program and I don't pass, what happens? That's okay because you have full access to everything and you do not have to pay anything extra. Because I know me as a student, that was kind of the main reason why I didn't sign up for a tutoring help because I didn't know if it would actually help me, or if I was wasting my money because I didn't have a lot of money to begin with because you are all students, so money can be hard to come by. But at least you know that if you do not pass, but that's obviously the main thing you want to, if you don't pass, you have full access to everything, no matter what. But as I had highlighted here, I do have a 99.4% success rate helping students pass. And I've been doing this for 13 years now, you guys. So I know what I'm doing. I love it. I do it full time. This is what I do and this is what I like to do. So another question that a lot of people have is, so what's included inside the full board exam prep academy? It has everything that you need to pass. So think of your textbook, okay? You do not want to read the whole textbook, right? That would be a lot, that would be hard. So what I have actually done is I have taken about three or four different textbooks and I've written everything in my own powerpoints on every single topic, only for what you need to know for the board exam, because you have to know a little bit of everything. But do you have to know everything? No. So I tell you specifically what you have to know so you're not studying too much or so you're not studying not enough. And as I said, I have been doing this for 13 years with a 99.4% success rate helping you pass. So I can help you. And now we do our live tutoring sessions every single week where we work on case studies because everybody likes to work on the case studies. So that's another thing. Plus there's lecture videos. I didn't count them actually, but on every single topic. So if you think about it, if I do a live tutoring session every week, that's a lot of videos because I do save all of them for about two years. So not forever, but for a full two years. So you have full access to everything. Plus there are mock exam packages where you have questions and answers on every single topic. There are case studies also on every single topic. So you learn everything. Plus I did open up a private Facebook group for members. It's been about a year now and they all love it. So if you have any questions, if you need to ask me anything, if you need help with something, if you're reading a chapter and you're not sure on something, all you have to do is ask. And then I pretty much help you guys right away. I'm not online 24 seven, but I check the messages at least three times a day. So you will have full access to me all the time. And as I said, you have full access to the program for one full year or until you pass the exam. So if you took the exam and you unfortunately didn't pass, you still have full access until you pass. Now, if it takes you eight years to pass, then okay, you might not have full access because clearly something's going on there. But for the most part, you have full access to everything. If you have any questions, just let me know. And then moving on to your dental L student program. So this is for students who are in school currently and you need help with your tests, projects, exams, assignments, anything. This is where I pretty much help you with anything you need help with. It's pretty much the same thing as the Board Exam Prep Academy where you have all of your modules, your lectures, we do online tutoring once a week on case studies, anything. So it's pretty much the same thing but you have longer access to it. So until you pass your entire course. Now, if you decide to sign up for the course and then you decide that the hygiene program or the assisting program isn't for you, that's not something that I can offer a refund for because the same thing, you have full access to everything right away. So that's another common question is asking if you decide to drop out of the program, could you have your money back for the dental L student program? No, because you have full access to everything right away. So if you have any questions about that, let me know. There's a lot of stuff in there. So I do do that on purpose because I don't wanna give you guys a little bit of information at a time because we all learn either a little more slowly or we learn quickly. So I like to give you guys everything and then I'll sort of help you guide you almost what to study every week if that makes sense. So if you need help with that then I am always here to help. Yeah, so you have pretty much everything you need inside here. You have everything. You have full on support all the time because this is what I do. I do this full time. I love it. And yeah, it's actually pretty exciting and I love helping people. So I think that that helps too because I was a student also. So I completely understand. For those of you who might not have seen this video yet but I did talk about how I took the dental hygiene program twice. Not because I failed but because about three weeks before I was supposed to graduate my school decided to shut down. And they did. They completely shut down so then I had to take the whole program again. Yeah, so I have done this many, many times and I know it's not easy. I took dental assisting no first. I was a dental assistant age 19. I loved it. But yeah, I took hygiene after that about a couple of years after that. And then I took the program again as I had mentioned then I took restorative hygiene. It's been about two years since I've been doing that. So I have done a little bit of everything by the time here, let me just move to my next slide here. But I do this pretty much full time. So yeah, so I am always here to help. And a lot of people ask me too. So how is tutoring online supposed to help me? That's what a lot of people ask me. And I say that it's actually a lot easier because you do not have to meet me in person with all of your textbooks, all of my textbooks. Everything is, we do everything online. So it could be eight o'clock at night, you're in your pajamas and we can learn, study, teach everything, which is nice. All of the lectures are all online. The mock exam packages are all online. So if you're looking on your cell phone, your iPad, your laptop, your computer, anything, it makes it a lot easier to have everything right there.  So it's actually a lot easier. So you could study as slowly as you want to or as quickly, so it does help a lot. Next slide here, but as I said, I am pretty much always here. Literally always here. We have, as I said, I did start the private Facebook group about a year ago. So if you guys ever have any questions, if you need anything, I am right there to help you. This is what I do now full-time. I work at a dental office twice a week, sometimes once a week, that's it. So this is what I do morning, evening, night, everything. Morning, afternoon, night, I should say. So yes, and we do do our live tutoring sessions every Sunday at 8 p.m. Eastern time for about an hour. If you're not able to attend, I do have the recording up right away. So you can listen to that, you can watch it anytime.  You have full access to everything easily. All I do ask is you don't share anything because if you are a member, like you have access to everything. So I do ask no sharing, no copying, none of that, you know, obviously, but other than that, things are pretty easy, pretty straightforward. I think I answered most of the questions. Oh, and a lot of people ask me too, you know. In fact, I did have this question several times today even. I had people ask me, you know. So if I sign up for your program, do I talk to you or do I talk to somebody else? Who do I talk to? If I have any problems, if I have any questions, you would talk to me all the time. I'm the only one who owns the company. I'm the only tutor. I like being in control. So I don't think I will ever hire anybody because I feel like I'm the only one who can do what I do. And I love to help and I totally understand if you're having a hard time because, hey, being a student is very, very hard.  You do not have a life, right? So it does help to make things easier. Having everything sort of at your fingertips online makes things a lot easier and I am always here to help, always. So that's another common question is sort of, okay, will I be talking to you or will I be talking to somebody else? It will always be me, always. Yeah, you guys. So I think I answered the common questions here. Let me just stop sharing my screen. But if I did forget something, please let me know because I haven't done this type of a video in a while so I might have forgot something. But if you're looking to sign up, you can sign up any time. You have full access to everything right away. Even if you're taking the exam in six months, that's okay. Sign up now because you have full access to everything until you pass. So why not? If you signed up for the actual dental hygiene or dental assisting program and you're not taking it until the new year, sign up now, look at everything now. Be as organized as possible now. So then that way you will not be as overwhelmed because it's quite easy to be overwhelmed. But if you have access to everything, if you can ask for help, I can help you. Things are so much easier and so much less overwhelming. So I do hope this helped. I will post the links at the bottom. Yeah, but just sort of a recap. You have full access to everything, you guys. Either the Dental L student program or the Board Exam Prep Academy for dental hygiene students and dental assisting students for Canadian and Americans. So everything there. Yeah, you have full access to everything until you actually pass or until you complete the program. There's case studies, mock exams, modules, everything. And I have a 99.4% success rate helping students pass the exam. So that's pretty good. So if you're thinking that tutoring may or may not be right for you, you might as well sign up and give it a shot because if you don't sign up and you're not successful, you'll be kicking yourself and saying you should have signed up sooner. You will have to spend more time, more money, having to study everything again. So it makes sense to sign up now. Let me help you now so then you don't have to worry about anything. So any questions you guys, please let me know. It was so nice to see you all. And thank you so much for watching.


Being connected means accessing and sharing information anytime and being able to connect with people from all around the world. Being able to keep up and catch up with my friends and family. Feeling part of the global community and knowing about my responsibilities within. It's a way of networking to share opportunities and information worldwide. It's even more important than ever in this situation when everyone in this world connected using technology. It means leveling the playing field so that all have the possibility and equal opportunity to take advantage of the benefits of digital technologies. Technology also offers us as a young generation the opportunities to learn, connect and communicate with the outside world. It means being able to be a part of and contribute to something much greater than just my day to day life experience.


after a series of three games in a row on the road. The Dons looked to entertain the Plough Lane faithful, who were being encouraged by recent form. Jonny Jackson's man had lost just one in 12. This does Bradford put on to fifth, even though they're taken to six points from the possible 18. Brown and senior outpacing and Woodyard come in for the home side. Same two changes for the fifth place team, Bradford, Costello and Walker in for Chapman and Sutton. Both are trying to build and build early. That's audacious, speculative, hopeful, over. Some shot from distance, you've got to say. Dons goalkeeper Zanev just watched it, seemed relatively confident. Plough Lane hopeful again. It's that left wing that Bradford are looking to build from. I don't remember fifth place in League two. They're looking the ball around beautifully. Halliday into the box. The bantam's back, it goes to Halliday. Potential for a shot from distance. But the home side looking long. There's a bit of pace out there as well and strength as well. And now an opportunity to get in the box. If it's square, there's a real chance and a real opportunity.  And it's the run from midfield that we need to watch here, from Pearson, who scampers away. And you can see his blonde figure there screaming for the ball. There was an option on the edge of the box as well. Pell wanted it. What can the Dons do from the resulting corner? Well, again, it's an ambitious one. Back out it goes, though. Over the bar. But close from the full-back Curry. That was the wide man. And initially, the header from Vistas was good. An effort, I think it was a shot from Marsh. But it comes to the edge of the box ultimately, or halfway inside the box. And Curry tries to curl one. Wombledon have started this game rather well. Up into the air from Pell. Can they recycle the home side? Oh, that's a nasty challenge. That's late. It's ugly. I think Jamie Walker might be in bit of trouble here. The home faithful wants him gone. It was late. It's a foul on Byler on the far side. And what colour is it going to be this card, I wonder? Four, Jamie Walker. I think he's got away with it. It's yellow. That could quite easily have been red. It's just not a very pretty tackle at all. It's late. He arrives late. His studs are up to go. Well, it is, but that's some action in the game. That's for sure. A few half chances. What can Bradford create here? High hanging loop in one to the back post. Half chance to potentially knock that in. It was hanging. It was hopeful. But the Bantams just can't quite get there. Corner ball, it is indeed. And well, to win that set piece, have Bradford, just four of six in the league. Just as they desperately level three here. Another one stood up to the back post and cleared off the line. The home side. Still not totally clear. Back there defending Davison, but the danger's not totally clear. Appeals for handball. Well, that was a mess. But goal as it remains. The space in the 18-yard box. The header's good. It's just cleared off the line brilliantly. Goalkeeper Zanev couldn't get there. And back there defending Davison for the home side. And set up for Oliver. By Oliver, I beg your pardon. That's inside. And that's a late tackle in the midfield. Oh, it's Walker, isn't it? It's Jamie Walker, who picked up a yellow card in the first period. He sees red. Two yellows. And he's got his hands on his hips. I don't think he's got any complaints. I don't think he can have any complaints. It's late. The irony is Paolo that comes over and walks him off. It was the bad foul on him in the first period, where he could have seen an instant red, but it's a second bookable, a second yellow for Walker. And look at him instantly. He knows. He knows. An early shower for him. And Bradford down to 10. But Hughes's men will probably take a point here. Down to 10 men away from home. But maybe they won't get the opportunity, as the Don's try and attack. Davidson trying to win something. Paolo has it. Launched in towards the box, has defended well that. But it is going to be a set piece on a corner. I wasn't too sure there, was I? Wimbledon have got the tails up here. They know down to 10 men, Bradford, that they can get at them. Into the box it goes. Shot from distance. No, but recycled brilliantly. It was a shot from distance, but it somehow found itself at the boots of Chislett. He wasn't expecting this, but he manufactured it into something. And Harry Lewis has done well to get across to that. Wimbledon, they're asking all the questions here. Johnny Jackson's sent his side. Some messages, I'm sure. Now Bradford down to 10, a swiveled shot. Scissors, effort. And it will be the home faithful at Plow Lane. They'll be thinking that they have an opportunity to win this. Chislett doing well. Chance to load the box here for the Don's. It's all hands on deck for Bradford City. You've got to say, Dianne Barla has it in field. Oh, there's some tackles still flying in here. It's a foul. It's a foul on Hamadi. And a free kick from 20 or so yards out. Senior, it was in. Hamadi just looked like he pushed it a little bit too far away, and the foul comes in. You would suggest one goal's going to separate these sides. It's a big, strong wall. It's a good one. What a save by the goalkeeper. It's stretching brilliantly. And Bradford City keep it a nil-nil. Lewis diving across did well. It was his side, but he still had to put the dive in and still had to put the effort in. Did the Bantam's goalkeeper to his right-hand side did well. Now down to 10-men, you know, faster. Something here, Bradford. I really love to. Late on in the game. There's a number of them struggling to clear their lines. Barla robbed in the 18-yard box. And the goalkeeper's been called into action. The Bums have a man advantage, but again, they just couldn't clear their lines. Barla had it. He was robbed. And the shot, and a good one. It's from Smallwood, I think that was. Late. We're close to final knockings time here. Game's desperate for a goal, but it doesn't get one, and it won't get one. And I think probably the happier of the two managers is going to be Mark Hughes, because his team ultimately was down to 10-men. A result that isn't a great deal of use, frankly, for either side, but not too many chances, not too much quality. Wimbledon attacked when Bradford were down to 10-men. The red card for Jamie Walker deserved, frankly. But they share the points. No side, good enough to break the downlock, ultimately. Wimbledon, 0. Bradford, 0.


Keep this in mind, the further a stock goes away from its macro channel, the higher probability it's going to reverse. That's why you saw reverses today, pretty aggressive reverses today. Welcome to Access a Trader, the number one community for those who are committed to taking control of their trading in order to achieve success, profitability, and longevity. Thank you for joining us. Here's Dan Shapiro to help you find your edge, master your process, and own your future. Hey guys, good evening everybody. Welcome to another edition of the AccessaTrader.com Nightly Wrap-Up Show. Hope everybody is doing well. Go Yankees, game one, Yankees in nine. Book it. Anyway, I hope everybody's doing well. So let's talk about the tape. I wish I can find a more creative way on a daily basis to kind of reiterate the same point. And unfortunately, the same point is playing out every single day. Yes, we will definitely have days that the market will reverse, give the markets a little bit of a dead cab bounce, a little bit of breather, and we've seen that over and over and over again ever since we've lost the 50-day moving average. But again, the predominant action continues to be on the sell side. It feels like every single time no matter if a Fed speaker is dovish, is hawkish, is whatever they want to call themselves, right? It always winds up exactly the same way. Today you saw at the open another case of stocks get washed. Again, you saw the futures green. If you've been watching this broadcast for a while, you know what happens when there's a sell side environment and the futures are green in the morning. There's a high probability it's going to get stopped at some point. That's exactly what we did today, and we had the same day to sell off in the software names that we talked about yesterday. Amazon finally broke down. Could have broke down a lot more if the market didn't reverse in the middle of the morning. You had meta breaking down. You got the usual suspects. Tesla doesn't rally after a market tries to stabilize and go green in a day. So you have the same things over and over again. And sometimes the best type of analysis is just which eyeball test, right? Before you could figure out what type of technical trader you want to be on, if you want to be a technical trader, right? Before using VWAP and Fibonacci's and this one and that one, make sure your eyeballs kind of are working, right? And you can see, you know, with your own eyes, the same thing is happening every single day, every single day. Stocks are losing their ranges. The next day, if they confirm their ranges, they're getting hit on the bottom. You know, probably in this mantra, we'll probably continue to play out the same way over and over again, until we start at least reclaiming, you know, at least a five, ten day moving average again. Is it possible they rally the market tomorrow? Sure. Tomorrow you have, I believe you have inflation data coming out tomorrow. I think it's the PPI. It could be wrong. I think it's the PPI coming out tomorrow morning at 8.30.  Is it possible they come out with something so insane that the market actually gaps and goes? It's always possible, right? Everything's possible. But in my opinion, just from the point of reference, just what we kind of talked about, futures green, they usually bring in sellers to kind of get out of there, to get out of their inventory if they got stuck in any afternoon position. So that's that. So you have that on deck for tomorrow. You got earnings season starting, especially with technology. The first two who are going to be reporting is IBM, who hasn't hit a quarter since Moses had short pants, and Netflix, right? And we're going to kind of start the session with that. So Netflix, if you've been following the action for Netflix, it's been a very weird stock. What I mean by that is if you just take a step back and you look at this whole channel and you turn around and go, wow, the stock really hasn't done anything. And technically, you're kind of right. You're kind of right. You've seen the bottom range here and the top of the range here. But this stock has been really weird. And what I mean by that is there's days that for random reasons, the stock is up $8. And today, for a random reason, the stock has got absolutely killed and more important is sitting at the bottom of the range. And if you love these bottom of the range plays, and I do, again, what we talked about, right? Look at the chart yesterday on Snow, right? We'll get the individual pivots in a second. Look at the chart on Snow on this beautiful little orange line, right? Now look at Netflix, right? Look at Netflix. Same little beautiful orange line. So my point is there's a lot of stocks that are really, really aggressive on the way down. But this stock has weird tendencies to go on the way up. Now, again, I don't know what to make of it. I've always believed from an opinion point of view, which opinions mean absolutely nothing. But I've always believed in the theory that, you know what? Netflix is such a unique company. I love it. It's one of my favorite companies. I use Netflix every day. No matter rewatching shows, watching shows, whatever the case may be. I love it a lot, right? But I've always maintained the fact that every single time there's any type of rumors that eventually somebody's going to swoop them up. Because, again, it's just in a lot of people's bread box. You've got Amazon with their prime. You've got Disney, right? You've got Disney. You've got, you know, you have MGM. You have CBS. You have Viacom. You have all these different sources that could gobble up the company.  Eventually somebody knows something. The stock's up $11 for whatever reason, right? And then all of a sudden, nothing happens. And then two days later, the opposite happens in the bottom. And it'll be interesting to see here for tomorrow if they start really attacking this bottom of the range. Because if they do start attacking the bottom of the range here, there's going to be a little bit of a problem. Same name, like, for example, like Tesla, right? So here is Tesla. And like I said in the last night's video, I was watching you on both sides today. You know, we had this really tight channel. Well, yeah, I got to see it now because it broke. We had this really, really tight channel, right? Let me see, right? So you have this really, really tight channel to the upside, to the downside. You had 227 to the upside, 218 to the downside. And it never rallied with the rest of the market. At some point today, Semmy's got so beat up in the last couple of days, they kind of washed out and they went greens. You know, same thing happened kind of in these software cloud names that, although they didn't go green, they started kind of rallying off the bottom. But a name like Tesla, when a lot of things were going green, never did.  And we started seeing weeklies coming in for the 212.50s, for the 210s. We saw some 200 puts coming in as well, a little bit further exploration. But the one thing we have to continue to emphasize this point, right? And this is kind of what we talked about. We talk about every single day, every single morning at Morning Strategy, look, there's a lot of stocks that look like they're breaking down, right? A ton of stocks. This stock for the average person will not give them a great value because the stock is now down 10 days in a row, right? 10 days in a row and, you know, it's a much easier, it was a much better trade up here than it is down here, right? You could see with your own eyes, but it still has a lot of weakness. There's still a lot of value in the market, right? And again, you got a Netflix that it's choking. It's about to get choked on the bottom of the range. You have a stock like A&ET. I'm not a big A&ET trader, but it is in the NASDAQ 100. And if you see it here, it stopped right at the bottom of the channel here back to back days. One more day of downward action. This thing you could see 104, 102 before anything happens. I kind of want to watch this thing. I don't know how it trades. I don't think I've ever traded it before, but I definitely, definitely want to watch it for tomorrow's session. I think we do at some point, right? At some point, like I've been saying every single day, I'm not saying to hear myself speak and say, well, I told you, we're eventually going to round. It just makes sense that eventually we have a dead cat bounce. It looked like it was going to happen today. And then bulls just kind of died out. Spies actually were up like $2 on the data. The cues went green. You had Apple going green, but the problem was not a lot of things went with it, right? Amazon went green for a little bit. And the video went green for a little bit. But names like Microsoft didn't, like Tesla really didn't. Meta got killed. Again, we'll get to the pivots in a second. And the hardest part right now is the continuation to find value, value, value. Again, guys, don't chase down. As much as these stocks continue to go lower, right? Look at the move from the 50-day moving average and Microsoft. And granted, yesterday there was a phenomenal pivot on Microsoft to the downside. But the further, keep this in mind, the further a stock goes away from its macro channel, the higher probability it's going to reverse. That's why you saw reverses today, pretty aggressive reverses today, and names like NVIDIA, names like Micron, right? You had these really nasty reversals, AMD, right? All these semis were getting killed. That was the first group to kind of reverse. They all faded down into the end of the day, but that's kind of the point. Try to find names that are tight, like in Netflix, like at ANAT. Let me give you guys a couple more names to kind of keep an eye out for tomorrow. Like, look at a Zillow, right? Look at a Zillow. Not exactly a name that I would turn around and go, yo, I have to trade Zillow, but I did see some weekly 27-puts come in, right? It's sitting right at the bottom of the channel here. There is a bunch of softness in real estate, home values around the country. It all depends where you live. Some parts of the country are a little softer than others, but again, here you can control your risk, right? Here's you can control your risk. You can see the bottom of your channel, and you know if it starts breaking down this bottom channel here, it could get hit, right? So keep an eye on that. A name right, Roblox, right? Same thing, sitting right on the bottom of the channel here. It's a nice, long distribution. Again, we're not sure. Think about it. The stocks that I'm talking about, they're going down like 10 days in a row. This is what happens. Eventually they turn around and go very, very aggressively. When you're looking at the bottom of the channel here, and it's touched once, twice, three times, right? The fourth time around, if it starts breaking down the whole number, you could get a $2, $3 move in the stock. So that's the names I want to concentrate if I'm trading to the short side. But again, the most important thing, guys, do not anticipate these trades, especially when you have a market that's so stretched out and has tendency for violent, really, really violent reversals. Let them play out, right? Let them put and establish their opening range lows. Once they establish their opening range lows and they can't rally, that's when you know, okay, it's all good. It took out the previous day's range. It put in a new opening range low. It rally, got stuff. Now it's about to take out its opening range low. At least if you're going to lose money, right? Lose money off that first floor jump, right? Not off the 10th. This is right. Look, Microsoft, this is the 10th floor.  Again, it doesn't mean it can't go lower, right? Matter of fact, if it starts going sideways for two, three days, it's going to establish another bottom channel to take advantage of. But look where you're shorting it. This is off the 10th floor.   You're going to rupture your spleen. At least on Zillow, right? At least on Zillow, you're jumping off the first floor. Hell, you can make an argument with a $28 stock. You're jumping off a curb, right? Maybe you'll get a paper cup and knee scrape. Like Netflix, for example, right? You know it's at the bottom of the channel, right? Look, it's at the bottom of the channel. You're not shorting it down here, down here. You're at the bottom of the channel. So what's the worst case that happens, right? Establishes an opening range low, confirms, and then only doesn't go down. Worst case, you lose $0.50 a dollar in the trade. Adios, meal, scary, right? That's the point. Knee scrapes, knee scrapes, knee scrapes. It's all about the knee scrapes, not the severed heads. So let's talk about today's pivots. Again, really aggressive days, really, really aggressive day. A lot of names we talked about last night's video. Again, here is Tesla, guys. Do not investors fall in love with stocks? I love Apple. I love Tesla. I love Amazon. I love ranges. I don't care which range is going to go. Is it going to go up? Is it going to go down? It means nothing to me. Again, everything loves. Everybody loves a good bull market, but we don't need it. And that's the point. Technical analysis has no buys. It has no friends. It has no opinion. It just has price action. That's the most important part. 227 on the upside, 218 to the downside. Here is Tesla, right into the close. You can see it literally right. Well, you can't see anything now because of these nice job there. E-Signal destroyed my whole point. But anyway, it took out 218. Traded down to this 215 level. If this starts confirming 15, it could get down to nine. But a nice move there on Tesla. Amazon was really good. Amazon would have been great. We talked about Amazon last night. Amazon would have been great if the semis didn't can reverse. But listen, nearly a $2 move on Amazon. One 12 massive support daily. If it builds below can flush. Again, we've been talking about Amazon's bottom range for several days. So it finally took out down the bottom range here. It went down a little less than $2, but really, really nice move on Amazon. If it starts taking down today's channel, you could see $9, $8 on Amazon next couple of days. We talked about shop. $26, if it builds below, can flush. Again, only a dollar move. But again, isn't a dollar move on a $26 stock pretty good, right? So it took out this 26 level. Traded all the way down here. I said it was going to stop around the 2460s. It stopped around the 2490s. But again, nice move on Shopify. Snow, right? We talked about snow last night. $157 for builds below can flush. This was a little too thin for me. And it was on SSR. So I didn't trade any snow. But for all you guys who did, congratulations. So it took out the $57. It went all the way down to $145. This thing was down like 12 at one point. Really, really big move. Congrats to all you guys who did take it. SSR and Thin Stock, for me, is a disaster. Again, another Thin Stock. It only went down a little less than a dollar on Zoom. We talked about shop. Meta got smashed. When we talked about Meta last night, $131.28 for builds below can flush. Here was Meta, right? Here was Meta. It took out the $31.28. Went all the way down to $127. Big move on Meta. Roblox $33.50. It stopped right, basically, in this channel. This was definitely the move of the day, right? This was definitely, definitely the move of the day. And this is kind of what we led with Netflix. $224 held three times daily for builds below can flush. Yeah, that was an understatement. So here's Netflix, right? So here's the, you see the, you see guys, you see these two days in a row, right? Stopped $224.38 on October 7th. On October 8th, stopped $224.23. And today in the morning, it stopped again at $224. So it held three times. Once it broke that $224, it just absolutely moved, just huge move all the way down to the $213 level. I'm telling you, this channel loses in the next couple of days, but especially before earnings, man, this thing could get a header really, really quick as well. And I think that's a, yeah, a couple of moves to the upside when the market turned. On the video is $117 needs to build. Again, here's the whole point of not carrying which way the market goes. $17 went to like $18.50. Tesla never got to $227 and Amazon, right? Nice little move on Amazon, $14 needs to build. Amazon went to $15.50. So that's it, right? So that's it. CPI tomorrow, we have another, I think we have CPI on the Thursday or Friday. Who the hell could keep up with these things? So when governors fed speaking nonstop, I think they're speaking now, dude, shut up, right? I think they're speaking now. They just, apparently they just, again, they get paid by the word. Anyway, guys, have a great night, everybody.  Again, if you're a brand new trader, fall in love with technical analysis and I promise it's gonna fall in love with you back. Guys, have a great night, God bless. Go, yanks, I'll see you guys tomorrow.


ent in the future. I think we want the invitation to be included in this communication, right? Well, I guess it depends on when they need to submit the written comments, Commissioner Stanner. If they're going to do it for September 22nd, I'm trying to avoid that. I think we should try to avoid that. I agree. That's not what I would be looking for. Right. And I wondered if we wanted to just say there'll be an opportunity so that when we do give that in the future, it might be some pointed questions as well as an open-ended question because I'm wondering if we'll have some questions we want to really answer through a written comment. That's just my feeling. I guess I'm hearing Commissioner Hill say, somebody might say, I agree with whoever just spoke and then they have four minutes. If they want to tell us something else, I'm okay with that. You know, I don't want to limit it to the prompts. As long as they've answered the prompts, right? We really want to get that. But I just didn't want to, I guess saying. Just to the point I made earlier is that I don't want to, you know, foreclose the opportunity for an operator to submit written comment. On this, on this, on anything. On these items or any other items they may wish to have heard. Okay. Commissioner, so are we sticking with it as written? Or do I need to make any edits? I'm fine with it as written. Okay. I can see, I can't see Jordan. No, I'm happy to receive any comments. I think it's fine as written. All right. I'm with me. All right. So are we all good on these questions? I have one more thing on additional update before we leave. Yes. So the plan is Madam Chair, members of the commission I'll work with Crystal. She's been the conduit to getting messaging out to this list of until attendees and we'll just send this out to them either today or first thing tomorrow morning, as soon as possible. Okay. Great. Just as another matter in commissioner Maynard, you phrased it so I don't want to take this away from you but I happened to raise it independently but I thought it's a good conversation for us to have as a group and maybe give a bit of a directive to Director Wells on, you can't even remember, I guess it was Tuesday that we did the round table responsible gaming. Certainly over the course of discussions around advertising the issue around the media markets and how they work nationally, regionally, locally within Massachusetts, outside of Massachusetts and what our authority is to regulate advertising and marketing non-forms, whether it's television, other media, billboard, et cetera. We've all raised questions but I think we're all in need of some guidance. So, Jordan, I don't know if you want to add in your thought but it was one that I had too but you were thinking of recommending. Thank you Madam Chair. I believe that it would be helpful to know the parameters of what we can and cannot do given that most media today is nationalized. Obviously, there are different jurisdictions and different forms for different folks. So I would like to have some counsel on what the parameters is of what we can and cannot do when it comes to advertising. That was kind of I think my off-handed comment to you at least and happy to hear. I'm sure you can refine that much better. So my thought was that there are some law firms and NK is very, very busy helping us and I don't want to diminish there either their expertise. I quite frankly don't know about the expertise but I do think and perhaps it is a procurement question but there might be that we could get some excellent guidance within the threshold of procurement that would help us with from a law firm that has some depth that's not conflicted but has depth in the First Amendment law as well as media in other marketing law. Commissioner O'Brien, I see you weighing in. Yeah, so I mean, so there's two questions, right? Jordan, which is legally one of the confinements and then practically. So the law firm obviously could offer the answers to the former that the latter is obviously another question whether we put a reg out that's impractical or unapportable is a different question. But I think any law firm that really specializes in this world will also help us understand just how they work, right? And what do you think, Commissioner Hill? So I was going to make a suggestion and I think it would be very informative to all of us but I'd like to see us actually invite a national like a ABC, a local CVB and then Comcast or someone with cable because they could explain to us how this actually works and how it's implemented. And also we need the legal questions answered but I think it would be a very informative discussion if we heard actually from the people who implement these commercials and how they do it and also get the legal answer. I'd like to see that as part of the discussion because it's very interesting how they put local commercials into national spots. And I dealt with this a little bit in my form of life and I think it would be very informative to the commission to see how it actually works and why we're seeing so many commercials because some are local, some are national. I think it would be very informative and when you're looking at a cable commercial it's very different than a channel five commercial via ABC. I'm using that as an example, a national entity like ABC or NBC or something like that. So I'd like to see both conversation taking place. Right. And so I turn to Todd. I think whenever, I don't know if there'll be issues around how we get specialists from various entities and do that fairly. Well, I see he's listening. There we go. Derek is gonna chime in too because we get into procurement issues and all of that and also opportunities to be heard. So I'd like to see Todd and Derek weigh in but I think I'm hearing consensus maybe on the legal construct and Derek I don't know if there's a threshold there that what is the threshold where we wouldn't have to go to a big competitive bidding. So under $10,000 is the incidental for one time. There are statewide contracts out there for legal services so we could tap into that first. And then there's also we have KHA, a marketing firm under contract for Mark already. So this is marketing, right? I'd ask a marketing question to the marketing firm that we have already under contract. That's excellent too. Okay. So the threshold is only 10, I thought maybe it was 50,000 but the statewide contract gives us a lot of flexibility. Correct. Okay. Todd, you might wanna weigh in on commissioner Hill's suggestion. I don't know if you have thoughts. Oh, this is all helpful. I think I'd like to just step back and see who we can find to address these issues. But I think there are options here. I think I'm, because I just soon, if we can move on something which I guess if we could move on the, here's Councillor Kovach is weighing in the idea of law firm legal services and also could we, can we invite, can we pick, like let's say Brad says, let's have, you know, can we pick three organizations and for input or do we have any concerns about picking in terms of anything that could come in front of us or anything like that? I guess I'm asking in a lot. I'm not sure you've come into the picture here. Do you have thoughts? Well, I think we can talk about exactly where you're looking for it exactly the best way to get. I want to, I mean, everything your team says on procurement is exactly right, as I understand it. So, but I think you would be able to invite in parties to just get information from where a commissioner suggested. I mean, no conflict in that seems to come to mind. Hey, Derek, giving a thumbs up on that too and in a public fashion, right? Right, right, absolutely. But if you just listen to the media that's out there, it does seem that different states have different requirements and their riders are included in the national commercials.  I mean, you know, that's just, but that's very anecdotal. But I think the law on this is obtainable. Yeah, I think my bigger question is more what's, if we bar something, it's not so much cramming all the helpline numbers in, it's more we decide you don't, you can't put celebrity endorsements on a TV ad. What is, is that really even enforceable? We have a wide ranging questions, but we just don't understand how the markets work and what legally we can even do. And then practically what we can do, right? I think that's what you're getting at Commissioner Hill. You know, there's regional here, there's national, I have to say listening to CNN on the way to work yesterday and my news was interrupted by good old sports betting long commercial. So that was the first time that I heard it anyway. It's only going to become more intense. Commissioner Maynard. I just want to point out that probably everyone on this call is being targeted because of our various searches and things to look at. So we probably get this more than anyone else, but I agree with Commissioner O'Brien. I, you know, I want to go, I'm a simple guy here. I want to go bowling and I need to know where the gutter guards are, right? What can we do? What can we not do? And this comes up in every conversation about advertising. So I think that's why I said, Todd, rather than kick the can, if we can come up with a plan to start getting some real good advice on guidance and in lawn on this would be really helpful. Absolutely. We'll start putting that plan together and we'll report back. Commissioner Skinner, what do you think? Sounds like a plan. Okay, excellent. I see you got the thumbs up. Good. Right, that's all I have on commissioner update. Is there any, does anyone else have an update or other business? Okay. Thanks everyone. It was a really helpful meeting for me. Ernie Kovic, thank you. And thank your colleagues again for us and legal team, excellent, excellent work. We know that you're being stretched on it from every side and we're so appreciative. And the whole team that stayed on, thank you. Commissioner, do you want to say anything before we adjourn? Thank you to everybody, particularly the legal team on this, I know it's a heavy lift on today's agenda. Commissioner Hill. I was going to move to adjourn, but I want to make sure our other, my other commissioners don't have something to say first. Also, commissioner Skinner, commissioner Maynard. I know everybody's extends their appreciation. Okay, go right ahead. I moved to adjourn, madam chair. Thank you. Okay. All right, any questions or edits? All right, commissioner O'Brien. Aye. Commissioner Hill. Aye. Commissioner Skinner. Aye. Commissioner Maynard. Aye. Thanks everyone. Have a good rest of the day.


Hold up, I am on my way, I'm in motion Hang out on the beach without free We'll be chillin' and havin' a good good time It's Santa's comin' to visit, havin' a good good We're gonna dance, dance, dance, dance Come on! I think Santa's gonna come and join us in this What's your sign? It's like we're twin flames in a different life Deep connection, lights a spark It's like you know me in the depths of my heart We're dreamin' this, what's your type? Somehow I want a deep connection


Hi, I'm Patty. Hi, I'm Kristen. And this is the Service Design Show. I'm Marc Fontaine, and this is the Service Design Show. With the Service Design Show, we help you to stay one step ahead by talking to the people that are actually shaping the service design field. My guests in this episode are Patty Hunt and Kristen Lo. They are the co-organizers of a service design conference in Hong Kong that will take place in September this year. They've done projects throughout whole Asia, including China, Vietnam and Indonesia. For the next 30 minutes or so, we'll be talking about topics like how is service design in Asia different from the rest of the world, about artificially intelligent services, and about the lack of urgency for companies to adopt service design practices. If you want to fast forward to one of these topics, check out the episode guide in the description, or just stick around and enjoy the whole episode. Welcome to the show, Patty and Kristen. Thank you. Thanks Marc. Awesome to have you here. This is a debut because we haven't had two guests on the show simultaneously yet. Well, we hope it works out. We'll see. Let's just start off by saying you just told me that you're organizing a conference in Hong Kong about service design. Tell us more. That's right. Yeah, we thought the time was right to actually have a conference dedicated to service design. I'm not sure if people will know too much about the region, but it's not as much of a well-known concept here in Hong Kong and in the region. So we kind of thought we might not want to be too early with this. So we sort of sat on it for a couple of years and then this year we felt the timing was right to actually say, you know, let's have the conference. So yeah, it's at the end of September. End of September. End of September and it's a two-day conference and we've got a couple of familiar faces who I'm sure that you've interviewed before, including Marc Stickton and Adam St. Lawrence and Lauren Curry. Yeah. And we're really excited to have them come over for it actually. It's a bit of a coup for us and lots of local practitioners and lots of really interesting case studies actually we've got. So if you want to get your finger on the pulse of what's happening in service design in this part of the world, then this will be the plex to come. Wow, cool. And where can people find more info about this conference? Thanks for the leading. They can find... We've got actually a Facebook page and also a website. So the website's just www.servicedesign.com.hk. All right. Yeah, and they'll be super early birds or early bird to get still on sale, I think, by the time we... Yeah, by the time this is out. All right. We'll put a link up there because it sounds really interesting. Will the videos or presentations be online after the conference or is that still unclear? Yeah, they will be. Yeah? Okay. I thought it was... I just made it clear. We'll see you after September. Okay. Patty and Kristen, you're not from Asia or at least not from Kong, I guess. So I'm really curious. What was your first encounter with service design in general? Yeah. You go first. Okay, well, yeah. Look, my first encounter with service design was actually through the Global Service Jam's courtesy of Adam and all of his work there with that as well. I actually even thought that Jam was involved the first time that I showed up to a service jam. I knew so little about service design. So from there, I've kind of, you know, that's what's gotten us to meet each other as well and that's what's gotten us started in our own businesses and got me into service design as well. So that was a super formative moment, definitely. And for me, it was around probably about 10 years ago when I was... when I first sort of started in this area which was in user experience design. There were two people at the company I was working for at the time and they were Sue Zingram and Megan Hayes and they mentioned to me service design and I thought, oh, that's interesting. So I kind of just attached myself to them pretty much for the entire time I was at this company and learned as much as I could about it because I was just quite fascinated about its relationship with UX. And now you're still here? And now I'm still here. Exploring new boundaries. Exactly, yeah. It's been an interesting journey. All right. You've seen a few episodes already and I hope a lot of people that are watching also have seen or listened to a few episodes but let's explain the format briefly for the people who haven't seen it yet. So what we'll do is I have three topics that you pointed me to. Printed here on a stack of papers and you also have a stack of papers, right? Okay, can you hold them up? And your stack is called the question starters. What we'll do is I'll pick one of my topics and you'll pick one of the question starters and you'll have to answer your own question. Okay, sounds good. Yeah, sounds good. So let's just dive right in. All right, let's just start off with this one right away and it's called service design in Asia. Can you pick a question starter that goes along with that one? We can. Let's do, I'm going to ask you this one. I'm going to go with how much. So Patty, how much service design is there in Asia? Okay, so I don't think there's as much service design in Asia as there is in the rest of the world as we were chatting about earlier. I think that it is when it starts, I think it's gathering momentum and I think it's getting a lot of momentum now and I think it's really about to get a lot of service design in Asia. And I think because of the sheer scale and of places like China, I think once it starts, you will see it absolutely leap probably a lot of the other hubs of where service design is more well known. Purely because it's a different context and it's a different situation here. So I think, well, I would say there's not so much right now. I think that there is about to be quite a lot in the next few years. What used to happen for the leapfrog? I think that just because I'm just talking about China in particular, there is such a different business dynamic there. It's fiercely competitive. It's interestingly innovative in a way that probably we wouldn't necessarily recognize as Western people as innovative, but it's innovative in its own way and it absolutely, that coupled with that highly competitive context and that willingness to try and experiment and get things out really fast, I think that will accelerate innovation to a point where it will actually like experiments will be done and forgotten about at a far greater rate than potentially we've seen before. So have you seen any big differences between the services you have practiced in the rest of the world compared to Asia? Yeah, do you modify? Yeah, I think the big thing for me here is that the difference that I see in the opportunities for service design locally versus outside of Asia is that when I look at Europe, the U.S. and Australia, I think that service design these are largely functional economies.  So everything you do in service design is usually about delight. It's a layer on top of something that works and about making it even better again. What we have here in Asia is we have economies that are in the midst of shifting from being mostly product-based to being mostly service-based and they're getting a lot wrong in that process. So you have this thing pop up that I call service seizure, which is where a service just doesn't work like at all. You pay TV contracts and things like that. You just literally don't even do some of these services. So I think that's the opportunity here is just literally doing functional, really operationally focused service design because these services have to work because here the bar is so, so low that if it takes me three weeks to change my address for the local bank then that bank isn't going to get disrupted by Bitcoin or anything else. They're just going to get disrupted by a bank that can do that in two weeks or one week and that's not particularly low barrier for someone to jump over. So I think competition will kind of play that out a little bit. What is holding back service design right now in Asia? Why is it still lagging behind? I think there's quite a few factors at play. I think one of the major factors is the education system here is quite different in that the focus is very much on factual learning and what do you sort of call that? Yeah, it's like retention of the data rather than thinking critically about some people. Yeah, it's not so much critical thinking but there are changes being made now. There's a lot of people working in this space to sort of bring that layer but because design service design as a discipline does require a challenging kind of mindset which it's all generally speaking but for instance Chinese kids going through the education system they're not really taught to challenge they're really just taught to it's a very hierarchical thing the teacher knows you just learn what you're supposed to know and repeat back so I think that needs to change quite a lot more before you get that sort of real design mindset going and I think what else is at play? That will take a generation so I can imagine that the first drive of service design will be coming from a company style instead of people that have graduated from a university I can imagine companies just want to accelerate this they're all starting to build their own internal teams around this and I think that talent absolutely is the throttle on pretty much everything that happens here not just talent in the service design space but just talent generally someone asked me the other day when will design thinking take off in this part of the world and I said well I'll settle for thinking taking off in this part of the world before we worry about design thinking because we literally do have that far to go in a lot of cases so it's going to be a real challenge but yeah I think the competitive dynamic here is just going to open it up so much more quickly. A lot of the talent in this part of the world what people tend to look for like the people who are working in our field is people who are brought up here and then may have gone and got say their education university degree somewhere else they might have gone to Canada US and then come back to Hong Kong and they've kind of then got that sort of different perspective and it's a more I don't know it's a more worldly view they've got that critical thinking layer they've kind of they're the ones that are sort of highly prized as practitioners here so I think that's only going to continue yeah I think there's another interesting phenomenon here that I've noticed about and this is to the point about how different it is here as well it's difficult to explain how different it is but also how different the differences are between all of the different cultures and countries here and I see it play out a lot in the language and the thinking that we use around organizations I think that we forget a lot of the time that an organization and a corporation as a structure it has a very particular cultural root that came from Europe and so I think in Europe and the US and Australia you kind of see a very neat match between the social values and the public spaces and the intellectual spaces that we have in an organization and so you tend to see that the narrative is a lot more about ideas and things are driven by this conversation around ideas and values whereas you come here I think that organizations typically the first interactions they've had with a lot of countries in this part of the world have been in that sort of colonial period and they were typically quite violent and quite negative and so you don't have a very neat overlap between the shared sort of cultural values that people have and the places they go to work at and the way that they're required to work in those places too. So I think if anything that slows it down slightly but it also makes a bigger case for designing organizations as a whole. What I was just thinking is we're talking about service design in Asia but it's the same like talking about service design in Europe for me service design in Scandinavia is already different than service design in the Netherlands so I can imagine that there are huge differences in Asia too right? That's absolutely right. For me I look at we've done a lot of stuff in the Philippines and I think the Philippines is you're going to see some of the best designers in the 21st century come out of the Philippines because I feel like they have such an incredibly just natural talent for empathy people that just seem to be unbelievably interested in what each other are doing very willing and able to put themselves in each other's shoes very high natural level of emotional intelligence and so the work that we've done when we do it in the Philippines we find it takes off so much quicker as opposed to something like mainland China which has its own pluses and minuses but they're very very different pluses and minuses absolutely. Yeah it's amazing just how much of a difference just a positive mindset can actually make to our kind of work as you probably know like we've seen different audiences or different people that we work with across the region and like we call out the Philippines because they you know it's just such a positive experience all the time and it's like they're really hungry for it and they really embracing of it and very positive they're just assuming that what it's going to do is good and whereas you don't have to spend as much time convincing people that this stuff works they will kind of give you that benefit and let it let it go more so whereas other countries you might have to spend a lot of time you know getting the facts convincing people you know just building the case to even try this in the first place and that's kind of a little bit it's quite difficult I find that personally quite difficult to do because you know I'd rather spend my time trying something and doing it rather than convincing or you know trying to get to that point where we're actually going to do something well it will be leading by example I guess if some countries can show that this works and what the impact is hopefully others will follow right it's definitely we have more to talk about so I guess if people want to know more about this topic just go to the conference absolutely and I just want to say about the conference we have actually spent a lot of time getting really good case studies from different places around the region so we've actually got stuff from Taiwan Korea, Singapore Hong Kong, locally Philippines so we are looking to give that variety and the diverse perspectives is something I think people would find really quite interesting to see how this stuff slays up in these different countries and I think that in itself is quite fascinating okay guys we're moving on to the second topic and it's one that hasn't been on any of the previous episodes I'm really curious what you make of this and it's about artificial intelligence services what is the question starter that goes along with this one okay well I'm going to take the asking of the question because this is Kristen's particular interest so I will ask the question I will ask when will artificially intelligent services become quite well known when will people know what they mean sure well I guess the short answer to that would be sooner than everyone thinks but I'll preface that by explaining what I mean by the term artificially intelligent services first one of the things I noticed that one of the things that got me into service design and also starting to stitch a really close relationship between service design and user experience design was I'd noticed that pretty much every touch point that we're working with when we do service design is either being touched by digital or just being consumed by it and I've seen this happen more and more and more and I think we're at the point now where you're seeing this trend from you know product based economies shifting to being service based economies and then once you're a service based economy you start being consumed by software as Mark Anderson puts it and that consumption of all of these different touch points by software that's kind of creating this structure I think which can now be consumed by artificial intelligence a little bit more and so what I've seen in my own practice here in this part of the world is that we're getting a lot more a lot more examples of this popping up now where we're seeing different different levels different sorts of artificial intelligent products start to interface with service experiences and the effect of it is that... Could you give me an example? Totally totally so you know in Manila I'm no stranger to the call centers there I get to visit them a lot and just as a sidebar if you've ever spoken to someone in a call center and they're from the Philippines I can tell you what it's like there they're you know extremely friendly people very smart at what they do typically when they're calling when you're speaking to you on the phone they're managing about 12 to 18 different interfaces on this on this tool that they're using well they talk to you while they sound interested and concerned about what you're talking about to them so they're good at their jobs but at the same time you know that's not always an ideal experience when you have to call up a call center and interact with the human being you know sometimes they're not helpful sometimes the systems don't support them what we're doing now actually is literally there's been examples of software intervening in this process now and starting we're having artificially intelligent agents start to represent themselves either through voice or text as intermediaries for a company and they're taking over some of that customer interaction and in doing so they're actually proving to be quite good at it as well so when you have an AI that sits behind a call center that might normally take 5000 calls a day or something like that it knows every one of those calls it was on every single one of those calls it's reflecting and learning about what went right what didn't go right and so it tends to get a lot better a lot quicker than any of the human counterparts that sit behind it and you know in the long term I think that's a that's a really dangerous thing because when you look at the long term because it could be quicker than we think right like you said yeah I think so I see this I see this stuff having a major economic impact within as little as 10 years absolutely we're already seeing it now in the Philippines and I think the Philippines is kind of a really good case study in what's going to happen to every single country in the world because this isn't just about smart people silly people it's not that it's literally every single task that we do as jobs is being beginning to be consumed by this stuff and the Philippines just happens to be in the unfortunate place of having most of its economy being driven by tasks that are previously automated whether it's work outside of the Philippines doing work that's going to be automated in another country or BPO workers inside of Manila who are doing a lot of work that that's going to get automated and removed as well they're going to get really just crucified economically because of this stuff and that that's the future that's pretty much coming for all of us and I think we need to design our way out of it sooner rather than later because it's coming definitely and this topic hasn't come up on the show and I guess that's for reason do you think HR is more open to this or is there more need for this or I think this is there's a couple of reasons I think one so open is a good word that you used there I find that the constraints the complexity and the appetite and the competition that you find here in this part of the world really drives some very nuanced and advanced usage of technology generally so your average consumer let's call them in China is probably one of the most advanced digital users in the world they pretty much interact with all sorts of different technology the firewall means that everyone has to have quite a high baseline level of knowing how technology works because we're all trying to get in and out of it all of the time so that does drive a lot of the interest in this sort of stuff but also things like messaging applications and people being able to do more and more with them so WeChat is a good example of this. WeChat as a tool is the swiss army knife of living in China even as a foreigner you can get by in China just with WeChat even if you can't speak a word of Chinese it will do everything for you so you're seeing all of these different touch points start to get aggregated into single sort of interactions that people can interface with and maybe right now it looks like a messaging app but it won't be like that necessarily in the future with all sorts of interactions so I think the other thing as well is we've got a really interesting scene here locally at least in Hong Kong for robotics artificial intelligence as well we have some of the the world's leading thinkers on it which is great and that kind of drives a lot of the progress here for that as well so where do you get your inspiration around this topic that's a very good question for me I get inspiration around this topic because like Kristen said there's some of the best brains in the world right here in Hong Kong and Hong Kong in many ways is like a small town even though it's a huge city it's these people are kind of accessible so you can meet them you can talk to them about what they're doing they're kind of like I just don't feel like I would have had access to these sorts of people if I was still in Australia for example it's just that there is sort of a lot of I guess access to the people to talk to directly about it and hear from them what they're trying to achieve there is more of a community on this topic I think there is I think there's definitely a lot of interest in it there's a lot of people who will go and meet and talk about it in person and I think there's a bit of a culture of like workshopping this sort of stuff here as well alright artificial intelligence services I hope we hear more of this because it's really interesting it hasn't popped up a lot in the service design community yet I think you will I'd expect it to we've got one more topic left and I guess this one will be yours to answer but Kristen you have to come up with a question that goes along with the lack of urgency okay so what I'm going to ask is this one how much lack of urgency is there around service design well okay so that that question that topic was specifically here in Hong Kong and the region because there is a more of a lack of urgency around service design and design thinking what we do I guess one of my frustrations has been that lack of urgency so for example large corporates we've had several engagements where or potential engagements where it's just hasn't been urgent or necessary to take action or they haven't felt the need that they need to take action on this stuff so when we're talking about artificially intelligent services that to me should be a sort of a case for taking some sort of action some sort of experimentation perhaps some sort of like let's see what this can do for our business what is the opportunity here but I don't see a lot of that happening and I think for me that's one of the major frustrations in the region I think people are maybe just a bit more risk averse here or maybe they don't think it's going to happen as fast as it's going to happen but whatever the reason is that's why in fact we have decided to give the conference that we're holding later in this year the theme of urgency could this have something to do with the perspective on customers in general compared to the rest of the world I think to the point earlier as well about organizations and the heritage of organizations as a concept and what that means differently here when you take a structure like that and you put it in what is normally quite a hierarchical culture you find that customers tend to fall pretty low on that pyramid it's hard everywhere to sell service to zone we all know that it's hard to do it everywhere definitely it feels harder here because even admitting that the customer exists seems like a heresy in a lot of situations it's like they are they just don't exist on anyone's radar and say why would we design for them, why would we even serve them why would we sell to them, why would we do anything for them because they don't exist and a good recent example actually of that was Hong Kong government recently had a problem with their bins so the current bins are sort of these round cylinder orange cylinders and they've got quite a large opening on either side for the rubbish and it was noticed that despite this fact there was still rubbish piling up on the outside of these bins there's a lot of just crap everywhere on the streets around these bins so the Hong Kong government has decided just without any research or without any analysis or any just insight I guess into the problem that they were trying to solve they've just redesigned the bins to have a smaller opening and the rationale for that is to get people to be more targeted in putting their rubbish in. Well ain't better when the hole is smaller alright okay and what happens and of course there's been a rather big backlash from that a lot of people from our community here in Hong Kong are saying well see look this is a prime example about why we should be paying attention to this stuff why we should be more human-centered why we should acknowledge that users and customers exist but not only that also get to the core of the problem I don't think the problem what we're trying to solve there is people's ability to get rubbish in I feel like there's another there's another whole layer of problem You need these kind of case studies not the ones that succeeded but the ones that failed right? Yeah well we do need in a way we need more of that but in another way the culture here is quite different in there there is a fear of taking these sorts of experiments and it's not we don't really have that culture of experimentation that we need so I think we've got ways to go before we can kind of crack the code on that one I think Well I mean you kind of see that as to the relationship between government and innovation there was a good example again recently here with Tesla so there's a lot of Teslas in Hong Kong the regulations typically pretty favourable for them but one of the departments in the Hong Kong government recently decided that Tesla had to remove the calendar app from the software had to, had to remove the calendar app otherwise you can't drive your Tesla here so what they gave was that they determined that there was no immediate reason that you need a calendar app in a car and so then of course it needs to be removed that what they've missed there I think is the probably fairly obvious point that going from A to B usually is very closely tied to where you're going and when you need to be there all of which is tied to a calendar but you kind of have to go through these sorts of discussion points and you will have very authentic Hong Kong experiences when you interact with the government and you sort of routinely ask to do the impossible for go the obvious for those sorts of things. That said we sound like we're bagging the government a bit here but that said we do actually have some we're speaking to some departments in the Hong Kong government and they are, they do actually they're talking a lot about service design to be honest they are there's a new department called the Innovation Technology Bureau and their remit is to just basically bust open some of these silos and start introducing service design and design thinking across the government and sort of stop some of these sort of waste of money kind of activities that are going on so there's progress but it's it's you know there's a lot of stop-start sort of stuff that goes on It's still in the early pioneering stage it's one I'm getting back from you just in comparison like we're both from Australia and I would say coming here was a little bit of a shock because we thought just where you come from you just think the rest of the world is exactly the same in it's maturity of a practice and we were quite shocked that even a user experience design was not so well known and to me that's been around forever so here it's still like user experience design what's that so you kind of and let alone something more abstract like service design you sort of have this way of talking about it you start with service design and then you gradually go down to I make websites I have a question related I guess to what you're saying and it's the question I'm asking everyone on this show and it is as people approach you with the question of you know I want to get into service design do you have a tip where should I start what is your most valuable tip for people that want to get into service design for me I think it's especially in parts of the world like this where it's really not like a mature sort of baseline for everyone to play to I think you have to get really comfortable making a market for yourself and by that I mean you have to you have to almost use language as a design tool so don't don't obsess over what is user experience what is service design what's the difference how do I know what the difference is don't worry about putting silos and boundaries around things there is endless opportunities to do service design where Hong Kong is a great example we don't make anything here we don't mind anything here literally every single dollar that circulates in the economy is coming from services so anything you're doing even remotely close to this space is going to involve some aspect of service design whether or not you can get someone to understand that service design is a thing and that it needs to be done is almost beside the point you can tailor the language that you're using talk in the language about what they value and then just do the design anyway and you can still create a really good opportunity for yourself yeah we have we had a social mixer we had service design drinks a couple of nights ago actually and we've been really growing the community we had about almost a hundred people turn up I think around about a hundred people and that compared to when we started that community four years ago is like that was just basically you and me service design drinks stink so your tip Betty would be to get involved in the community so I get asked that a lot that question a lot at these social mixes now and my tip is to take what you know so for example people know user experience design now and I say you know start there start just you know do a course do a you know there's lots plenty of courses around just you can teach yourself or do a formal course user experience design is a great place to start go into an internal team get a mentor just learn some of these basic human centered design practices methodologies processes mindset and then keep coming to these events because this community now is over 2000 strong it we're all talking about how to advance the practice how to get people to understand what we do we're always talking and evolving the language around it so it's a combination of things it's like you have to have a job so start somewhere like you start an established field and then slowly infiltrate guys this is your opportunity to ask the people who are watching listening to this episode the question what would you like to ask them when are you coming come on we want service designers here yeah we really want them so when are you coming and please make the answer soon yes I would absolutely second anyone coming through Hong Kong even just the one day two day stopover I would say give me and Kristen a call we're always happy to meet new service designers we always will we will try and probably convince you to stay here or move here because we want we want to just build them on the momentum that's happening we know the demand is going to be here soon and we already know there's a whole bunch of people from the rest of the world who are fascinated just as fascinated as we are with this region and yeah so it's definitely come visit us and that wasn't a question but why haven't you contacted you already curious what people will answer there was an awesome interview with two people that I haven't done before so I think it really worked out yeah a digital high-five for me too thank you for your time guys and giving us an insight into what's happening in Asia and I hope we'll be hearing a lot a lot more about that great, no worries at all Mark thanks Mark, thank you very much bye bye so what are your thoughts about the topics we've just discussed with Patty and Kristen do you think artificial intelligence services will take over let us know down below in the comments with the service design show where we help you to stay one step ahead by talking to the people that are shaping the service design field if you enjoyed this episode and like to see more interviews with service design pioneers subscribe to the channel and check out some of the past episodes for now thanks for watching and see you next time


In the red singlets we have the Rostov Bears and in the purple singlets we have the Novosibirsk Jokers and the Jokers are gonna win the toss by just tackling the dude and then the big guy grabbed the ball. Wrestlers, you may be familiar with this because apparently wrestlers play this as a warmup on their knees, on the mats, but in Russia, they were like, let's stand up and do the real thing. Blindside, out of nowhere. That's gonna lead to one miss layup, another miss layup. These guys, they're five hour flight apart. This is the real deal, this is semifinals. This is five miss layups and then a tackle. You're done. Now this is where it gets interesting because they do have like penalties and the red dude on the bears, he's gonna use the feet to wrap him up, to bring him down and then I think he's holding onto his arm there and not letting him escape so the ref blows the whistle. Says a legal move by the dude on the bears and he's like, what are you talking about?  Oh, okay, all right.  So it's 4v4 and then a fifth guy, he was just trying to find his lane. He's gonna lead them all left, lead them all left, let his blockers set up on the outside and then he's gonna bump all the way around, gets the layup, gets knocked on his ass, misses the layup but his teammate number one gets the rebound and the Jokers are on the board first in the first half of the semifinal game. Number 55 on the Jokers, baller, only one that takes like a real shot. This dude, happy feet, happy feet, waiting for the lane, happy feet, happy feet, waiting for the lane. Hey, move, move, get out of the way. Okay, all right, all right. Yes, yes, yes, I think I will. Yes, I think I will, tie game. Bears, this dude, wide open layup.  He misses that shot. Number 17 on the Jokers, that is when you watch basketball clips from the 1920s and that's how they shoot, good day to you sir. And he misses that shot because of course.  He's got a real shot. He's just waiting for things to happen. He's just waiting for things to happen. He finds his lane, finds his protection, bada bing, bada boom, Jokers, basket. Who's gonna win? Jokers are best, oh, he made that shot but he also took a nice shot to the ribs. That sucks, wouldn't enjoy this.  And then thumbs up, thumbs up team. That happened, that was good for him, I like this.  See you later, buddy.  Ooh, one more shot, they go in to the half, easy enough shot. Oh, look at the rebound by 55, my dude. Eight to four after the first half and the Jokers come out shooting, they say let's play on the perimeter. Number 55, ball in, just put some shots up, number 11, it's good. And the Bears say, okay, we're gonna beat you on the glass then. We're bigger, we're stronger, we're faster.  And we're just gonna pound it in. Bam, point, goal, whatever they call it. Inside game, blocking, run to the glass. You're gonna get in that dude's way? Look at that form, beautiful. Textbook, come around that way, we'll put that in. It was the Bears game, here's our dude 55, absolutely beasting and he's gonna put it in, that's obvious, the Bears do win. Takes the shot, boxes out, solid form, puts it in. The Bears from Rustoff win the game, they move on to the championship, did they win? I don't know, can't find it, this from 2016.