Hi everyone. My name is Ganesh Devarajan. I work for GoDaddy as a security researcher. And this is Don. He also works in GoDaddy as a security engineer. And we'll let him talk about himself. Yes. So my name is Don Lombard. I work at GoDaddy. I'm a security engineer there. So my job is pretty varied. This doesn't exactly pertain to what I do on the daily basis. But because they're also nice and so kind, they let us kind of work on a project that we had. So my day to days are anything from setting up new systems. Prior to working at GoDaddy, I was basically worked at crappy ISPs and service providers. So I got hired on and ever since then I've been happy to actually do research every now and again. So our talk is VDLDS, which also stands for voice data leakage detection system. So the whole idea behind this was like we're like sitting over there in our office and then we have a huge call center at GoDaddy. And what we were thinking about it was like how cool would it be if we can just like walk by the call center and start getting all the credit card numbers. Because our call center is like really strict where like you can't take your phones in there, like you can't talk on the phone when you're walking through it. Or like you can have a piece of paper or pen where you can write stuff down. So they're like pretty strict that way. But what we were trying to figure out was like how can I manipulate the system? Like how can I steal information from like a phone conversation or like any other, like most people like whenever like you get a call from one of your customer service representative or like something that you're calling to pay your bills or whatever, you feel more confident to give out your personal information and your credit card information over there. But so we thought like it'd be interesting if we can decode that voice stream and then convert it and like figure out the numbers in there and pull it out for our own personal gains kind of thing. So that's how the whole thing started. First disclaimer, if you get caught doing something like this and we are not responsible. So it's all on you. So the agenda is like basically like we want to go through like what's the problem that we actually came across? Like what is it that we want to go, what is it that we want to cover? And what are some of the background stuff that's out there and the different scenarios that we could think of and there are like million other scenarios out there and the different deployment architecture model that we have for our tool and like a demo and the future work. We'll probably do the future work before the demo. So the problem. So as we know when you're on your phone, more people tend to let things slip and they do that for multiple different reasons. Even when you're in an enterprise or just you know on your cell phone you tend to say things thinking oh well you know it's either encrypted by the cell phone provider or maybe it's encrypted you know by my enterprise. They're always willing or you or most people are willing to give out their credit card number. I mean how many people have sat there even at work on your Cisco phone and said okay I'm going to call the pool guy because stuff just blew up and I totally need to have him get out there today. I'm going to give him the credit card number over the phone so he's at my house by the time I'm home. Well yeah that's great but it's not as safe as you think it is. So you give out your credit card number. Sometimes you're trying to set up a new maybe you're applying for schools so you've got to drop your social security number. Well they're not going to wait for you to walk over to their station or send it through the internet. You're going to give it over the phone. So a lot of the times people also try to use that phone system which they don't think they are going to get caught on and they'll try to slip out insider information. They'll try to talk about your company's acquisitions before you know hits the streets at all. The problem with that is obviously as an enterprise we're always trying to figure out you know how can we protect our data to the point when we're ready to release it because the rumor mills really cause a lot of damage and if you can control that or at least know where it's coming out from then you're going to be a lot better off. A lot of the times in enterprises you have hundreds of people that are on the phone all the time and there are systems in place that do monitor these phone calls but just because you can monitor them and archive them and maybe have that audio for later doesn't mean you're going to be able to sit there and go through a hundred phone calls an hour and you're going to be able to sit down and listen to every twenty minute phone call or hour long phone call there's just not enough manpower. So some of the background again like so who does this kind of thing like government is already doing it like whenever you want like having a tap water and on someone's phone you can go through the service provider and kind of like tap your all your calls and how efficient is it if you know like the person talks on the phone for like 20 hours a day or something and then you don't want to sit through there and like listen to every single conversation but like if you can figure out like these are the keywords that you want then like you can already trigger that up and do that kind of thing and so one thing that we thought was like things like Jihad and terrorists and all those kind of things like the government's already tracking those kind of calls and then like they do all the voice matching recognition and all those kind of things but those are all done on the service provider level and we wanted to bring something which is firstly not that expensive and secondly much more cheaper to do it and easier to do it I mean like you can also go plant a physical bug into the phone and then do the recording and transmitting it out simultaneously but we thought like let's just make it simpler on the wire that way like I don't have to be physically present over there to do some of these kind of work and there are commercial software which are out there which does this recording for you but then the ones that we actually looked into like didn't have that expertise of detecting stuff on the fly which would like trigger further investigation kind of thing like like we at least as a provider like we have a huge call center and then like over there we get tons of calls like I can't have somebody go sit and like every listen to every single call so if I could like trigger like some kind of an angry customer or somebody who's just abusive or like they're like asking phishing for like credit card numbers or things like that kind of thing like I can trigger that one and log that and figure out who's doing what kind of thing. So what is DLP? DLP is data loss prevention and it's something that every enterprise deals with every day and most of the time DLP is targeted at things leaving their network but it's also targeted at data at rest well the two things that you're dealing with there are either on a server or they're on a client workstation so their digital documents their text pad their emails they're not voice they're not audio they're not video and a lot of the times you run into the issue or that situation where the data becomes encrypted and it comes out of your network anyway because you don't necessarily have everybody's private key you know anybody can start and get GNU PG and encrypt a document and send it out using somebody's public key it's a problem but we can at least try to limit kind of the attacks or at least the vectors of getting this information out which is why that voice is a great thing to start with so a lot of the scenarios obviously that we're trying to deal with cover a broad spectrum. One of the things that we want to attempt to do with this technology is deal with social engineering we want to be able to detect that same kind of talk pattern that social engineers use when you're in a call center you can have one person you know make forty fifty calls and it's going to say the same thing every time until somebody either does what they want or get some of the information that they're really going after and it doesn't matter I mean it can be one person it can be three you're going to see it with this you should be able to detect that type of activity because we've made it in a way that you can write a rule that's going to parse through the text output in the manner that you need so if something new is out there that you need to pull out in a different manner that's possible. Another scenario is obviously your insider trading and leaks everybody has that issue I mean we can attest to the fact that when people invested into GoDaddy recently that it's very short after that information comes out internally that it's all over Twitter and then shortly after Twitter it's out on the internet and then there's like a blog document less than an hour later so it's is it you know people doing that on their cell phones in our case probably not so much I mean we require that they don't use cell phones in the call centers are on the floor so no is it possible that they're calling out over our phone systems absolutely and that's also the best way to get the most information out fast.  So one of the things that I also actually heard was like one of my colleagues friend basically happened to record all his phone conversation and when the bank came in for the foreclosure he was able to play that and then basically get out of the foreclosure and sue the bank and get money out of that. So it worked out in their advantage over there and some of the other things in the in the news about data leakage right like Sony got lost so much of credit card information and Citibank and ADP it's happening every other day and these are the ones that we know of that goes like in the public news because like it's like a big company that kind of thing apart from this like you have like all these like smaller grocery stores or gas stations where like people are skimming your credit card information and then selling it out and like in the black market how that works is like they basically give them like okay I can provide you like 100,000 credit card numbers and then here's the sample of that and then they provide like the first thousand of them out there and then like people basically run through like some of the quick checks on like those things and if it works out they immediately go purchase it and like they're like sites which are dedicated for like buying and selling credit card information like this and it's all basically based on like invite only basis and the tons of places where it's happening right now and like all of them goes mostly to the Eastern European countries and somewhere up there too. Some more background on like what is why I'm like we don't want to go more in detail about like what is why and how it is done like there are like few other talks which which are covering all that already. So what we are trying to do is like we have phone conversations between people and whatever is going through the internet like it's basically like the SIP protocol and then the RTP protocol mostly and we we're not even looking at the SIP right now like all that we do is like we take up the RTP payload from those sessions and then like we want to like split those sessions out and then like get the actual data out of that the the wave file out of that. So a little background on the RTP protocol so this is the RTP stack the first byte first bit is basically the version number then we have the padding information which basically says that are they padding bytes to follow at the end of the packet then we have the X which is basically the extension header like this is the actual RTP stack but then like you can have like extension header following this stack which is optional then we have the CC which is basically the contributing source counter and it says how many CSRC records are following this one and we have M which is marker marker is more specific for like like custom applications which are using RTP for their own data transfer so like those applications can have a unique marker identification over there to parse the data differently then the payload type payload type is much more important for us in this particular project because like that says like how the payload is encoded is it just like plain raw or is it like G711 mu encoded or a law encoded and mu law encoded and encoding is what is used in the North America mostly and a law is what is used in the European site in the white data transfer so then we have like the timestamp and a sequence number and the sequence number is again to just make sure it's all in flow in the same direct counting basically and the timestamp kind of helps out a little bit more so like when you are having a conversation say for 10 minutes and then like it happens there's like a lot of lag if the packets reach you a little slower there's a lag in your conversation so with the timestamp in there like we can actually compress the actual audio file which could be like a 10 minute audio conversation like that you have on the phone call could be compressed to like eight minutes or four minutes or whatever and base and we can even use that to like help out a little bit with like all the silence packets and like pull those things out and the regular synchro so the basic architecture that we have is like pretty simple like we have two people talking on the phone sniffer capture all the packets and if you are having like a conference call or if you are having like multiple like if this thing if the VDLDS is deployed on a central position where we can monitor all the conversations going on in the organization then like we need to split it all out into different sessions so what I started doing out was like started using a deep packet it's a python library DPKT yeah yeah whatever it's there in the reference so so deep packet module what I did was like split the packets like first took the packet took out the IP headers out took out the Ethernet headers out everything all the UDP headers out and then went into the RTP header parsed that one and then pulled the data out and based on whatever the encoding type was that I showed in the previous one like apply the encoding and on the entire file based on the sequence number and then start doing so I got almost till that point and that's when I'm like wow this is really painful to do all this work and then like and then I realized like I had to do all the session splitting and everything so like I don't know if you guys have heard of this tool called net dude it's a Linux based one so like and it was kind of pretty outdated tool so like we kind of rewrote net dude in python too so like I said okay you know what let's just start using that and then like use that for to split all the sessions in the packet capture so start doing that and then finally it struck me I should probably Google this up now and then see if somebody else has done it and fair enough there are like a whole bunch of other people who have done the session splitting and splitting it out into audio files already so that's when I said okay you know what I'm going to use one of the common ones which is like spread across like multiple platforms and like that that's when we chose Wipong and Orica are the two people that we chose like that we can use to parse for this one. Going further into this one like after the session breaker we like we have the audio currently the way we deployed at least for the proof of concept was like my laptop was sniffing the traffic from my desk phone and then like whatever the conversation was happening was getting split into the local machine and we basically were like doing like I had script we should like on a regular interval go through that find where if there are new files over there if there are new files then like shove it into like our web server where ever is the master if the master could be running locally or on a remote server so we can transfer all the files over there and then do the further processing over there and then like the master basically does the audio to the text conversion and then like we have our own engines to detect the keywords and all the regular expressions to detect all the credit card numbers and stuff like that and then dump it into like the display portal. So a little bit more details into like the actual architecture of our tool is basically we have the payload converter. So we have the payload which is basically the white packets with RTP packets in there and we convert that into a media store it into a media database then send it through all our transcribing engine where like it gets like we generate the transcripts for those and then we go to the detection logic engine where we figure out if it's like a PII data or if it is like a different kind of like an insider leagues or curse words or based on what kind of rule you wanna apply to it we run that against it and then if there's an events generated then we send it to the display portal and then it gets parsed and displayed over there and if you wanna add your own custom signatures to it because I'm pretty sure you wanna like add something for which is more specific to your organization and then those kind of things can be also done very easily. So some of the other things when we started looking into it like how can we get the audio data out of the packet? So when we started looking at it we first said oh, Wireshark has it on the wipe telephony piece in it and let's just use that one and then like we said like, okay, detect the streams, dump it to a wave file and then see how that goes and then like we had a little bit of falses in there like things like if you are using like Microsoft Office Messenger which also uses SIP and RTP to communicate and then like those kind of started mixing in and then like we had like other cases where like it'll be a same stream but then like in the stream like there are like certain other control packets which goes through the RTP session. So those are all the things that we wanted to take it out. So deep packet like I mentioned that was the Python library that we used then Wipong is like again you have like a live CD that's available from Wipong if you don't wanna use the source code to compile it and do it and you can just install it and that starts dumping out all the audio files then we have Womit and Orika and RTP break and RTP scan, RTP dump and RTP play and can enable all these guys can dump out voice audio files out of the packet capture. So obviously a good portion of this is actually getting the audio to some type of form that we can parse through and pull that data from. There were a couple different architectures that we looked at and a lot of work had gone into one or the other. Obviously looked at the ones that are very specific to the platforms in general.  Anything that isn't that mobile really isn't that good. Obviously there are a lot of companies out there that just don't use Windows or OSX and you would have to develop it completely separate from the others. Also there are larger companies out there now that use Linux as their main desktop. So you really need to target at least all three if not more of those particular platforms. The one in particular that I kind of went for was Sphinx. So there are multiple versions of Sphinx out there, each for different reasons. There are Sphinx 3 which is a completely C compiled module that you can use to filter audio down to text. There's Sphinx 4 which is Java which you can do the exact same thing and it was built to replace Sphinx 3. I really started putting a lot of time into Sphinx 4. As a matter of fact, the demo was probably completed once using nothing but Java or Jython because that was the fastest way to actually interact with their system and it worked very well. The problem that we ran into is as we looked into this Java's really heavy. So it was much better idea to try something else than the same people that make Sphinx so decided to come out with Pocket Sphinx which is very light, it's for embedded systems. It gives you most of the same stuff. It's a little bit simpler but it gave us a lot more avenues in the future. We weren't necessarily going to be stuck using something that had to deal with Java. We could have a C library that worked on Android, it worked on iOS, it worked on the iPad, it worked on Windows. So it kind of covered all of our bases all in one spot and it works fairly well. As far as Sphinx 4 goes, like I said, I really got into this. I thought it was mobile but not as mobile as I needed and obviously it was easy to hide and it was easy to interact with. It was easy to interact with because I could use Jython and heck that's Python. Everybody can do that. It was really easy to hide because let's face it, everybody has seen Java just randomly take up everything on their system for no friggin reason. So why not? Well, before we're really going into it, it turned out that we really wanted to kind of hit the mobile area and that's where Pocket Sphinx is. I mean, it just really allowed us these future avenues to go through. I'm not really going to get into a lot of how voice to text works. It's based on phones and basically you try to determine what is being said based upon what the standard phone is or what is being said at that moment based upon what was previously said and what should be said next. So you have harmonic models and you have dictionaries that break down words into syllables essentially that you try to match on and then base that upon what's going to be said next or probability of what's being said next so your language model. As we go further, you kind of find that yeah, it's possible to get a completely bad translation of what was said based upon who's speaking and what is actually being said and which language model you're using and then kind of like how the audio has been transcribed. So the architecture that we use for the actually detection of what is output because as we put these WAV files in there, it's got to be of a specific format to get the most likelihood that it's gonna transcribe what you want. So to kind of combat the issues that come with something transcribing poorly, we had to make the detection engine really customizable. So it's script based. You can program something in Python and it's in that text file, well you can do anything you can do in Python. Just make sure that you know what you're doing and you'll be able to pull anything out. It takes a little bit more skill but it's gonna be custom and you're gonna be able to format it accordingly. It's also rule based because it's script based. It's easy enough to have a script there that all it does is pull a bunch of rules from a file that's regular expressions that you can match on and then just defaultly kind of push it out there. So you know, Joe Sixpack can take care of it. Nobody really has to be too bad of a Reg X Ninja. It does have lower customization but that's what you sacrifice. So one of the deployment architectures like I said, we can put it on tabs with the PBX system and then start dumping all the conversations, basically anything that's just going through the wire basically gets converted into Wavefile and keeps dumped into the local hard disk and then we can send it out for the processing and reviewing and analysis. So that's one way of having it done so you just have to deploy this at one location. The second option is basically having it as a distributor one so if you are actually trying to specifically target just one particular person in the organization or just few people, then you can deploy this agent on their box and then have that agent just report to the master wherever you have it set up and then it's all possible to set it up via the config file. You just set the config to this is the master and then it just reports to the master which is in a remote box and then it dumps all the conversations over there like parses that transcribes it and then first it actually does the standardization and using the socks and then it does the transcription and then does the detection logic and then spits it out in a not so fancy portal at this point of time but will be fancy soon hopefully. And the other option is like you actually hacked into one of the boxes or you have a node that you have compromised over there then you want to transfer this whole agent over there and then have it report back to you and that was one of the reasons like he said like we wanted to keep it very lightweight and smaller so that we don't have to deal with heavy transfer of file both the ways up and down so like we can even have the master run on their machine and it's very low CPU intensive and you run it over there, get the output and then just to send the parsed output to you kind of thing. So before we go into the demo some of the future work that we have decided was like thinking about is like to disguise this whole thing as an app maybe as a weather app or something which says like it needs internet access and needs like the speech recognition software to put in the zip code or something that kind of thing and basically listen into every single phone conversations that you have on your cell phone and be able to transfer like just the key things that we need from that point to our servers. So then the real time office skaters so the other thing that we were thinking about was like right now it's like all like the audio file has been generated, dumped into the local disk and then we do all the parsing but we are thinking if we can do this more in a real time then like we can actually like start like beeping out or like whenever like you are giving out numbers or you're cursing or something like you just basically beep the whole thing out and or just simple thing will be like just to drop those packets and things like that and inject and like add more packets in there or filter out certain packets specific to that. Some of our references and yeah, wanna go? We'll do the demo for the other stuff first. So here's the first one which is basically the wire shark. Like so this is all our, so here's what's the basic conversations that's happening before like the actual payload starts going out like we have like conversations like okay, what's your phone number? What's my phone number? What's your name? All the zip protocol data transfer basically. Then so these are all the actual RT packets which are going between me and him when we are having this proof of concept call and so what you can do is like the wire shark does have this feature. So this is our conversation that we're having is the audio out. What type of conversation are you trying to pull here? Are you just trying to get a packet capture? So that's just the basic conversation that we were just pulling together and so like wire shark does this. So like what we were thinking about was like first to like use the Thetraal to do the whole thing like in line using wire shark to do the decoding for us but like you see like over there like we have like three conversations like listed over there as voice calls but it's just the central one which actually works. The other two are just like a falses over there and the other tool that we actually looked into was Endernex. So let me just bring that back here and... So basically what I'm doing right now is like sending a few packets through like replaying a packet capture and then looking at all the different voice conversations that's taking place. Can just show that one to you guys. So I did a TCP replay of a pre-recorded packet capture and then like dumped that one and then like all the conversations which were recorded in that packet capture. That's what is displayed over there. And finally, do you want to start the other one? Oh, yes. So in order for our demo to work like we wanted to, we basically pre-recorded whatever the conversation that we had in the office and dumped it into one of the files that came out and we thought we'll play the conversation because we didn't want to bring like two phones over here, set up the PBX thing and like have it all dump out and everything. So these are the two files that we have. Hello, my name is Brian. My credit card number is 1234-5678-1234-5678 My social security number is<PHONE_NUMBER> Hello? Hey, who's this? Second conversation.    Frickin' dumbasses.   That is all I know.  So we basically wanted to like figure out like how the curse words work and like all the audio translations basically said one of our coworkers was volunteering enough to do that for us. And the other thing that we wanted to kind of show was also like so part of the agent basically like we have to do the standardization of the audio file and everything. So when Arika gets installed it basically gets by default installation of with the GSM format. So we have to convert that to PCM. So we do that. And so this is how all our output logs basically look like and I can't see much. So I'm gonna just scroll it across and show you guys what it is. So it basically says like who's the, what time the conversation happened? Who's the originator? Who's the recipient? Like if it's a phone number, if it is internal within the same organization then it just shows the extension number. And if it is going actually outside the organization then it shows the actual cell phone number or the landline number that you're reaching out to. And what was the duration of the call and with the direction? Was it you who called out or was it an incoming call? And those kind of things. So those are all the things we have in the log and we basically parse those things out and then we do a post to the massive web server and Don will show you on that. Basically everything was done previously. So we set up a file that we're gonna use to kind of post this the way it would typically happen on your system if you had it set up in one spot or the other. And I'll show you just basically the post first which is gonna seem normal enough. And of course, yeah, it would fall off the screen but it'll scroll, I promise. At least I thought it would. So all this is gonna do is we have those two sample files. We're gonna post it up really quickly and you'll see that's the first one going up, hopefully. And that's the second file being uploaded. And while that's being uploaded, the system on the other end is actually transcribing the data. It's running one of our rule sets that we've set up to get everything through there. Let me show you the end result as small as I possibly can make it. So I just needed something messy and quick. That's really what this is. Just quick reports that were generated based upon the two things that we uploaded. So you'll see that this is the ongoing call, the local IP, the remote IP, which evolved to sleep and kept in a packed format for the... And then you'll see what the number was, which are the actual extensions that were used. And then as you look down, you'll see the alert. So it pulled out, the credit card number is one, two, three, four, five, six, seven, eight, social security number. And then down here you have the transcription. So that is exactly what we said. That's enough for me to walk off with your credit card number and your social security number if I have it running on your system. The other one didn't work so well due to such things as language models and the actual language model that we're using isn't so good at dealing with profanity because typically when you're cursing, you're gonna have spaces around the words. Well, the way that our actual audio came out didn't. So as you can see, it detected absolutely nothing. And obviously there's not one curse word there. So it is not perfect on everything, but it does detect normal speech patterns. One of the things for future work is obviously to train it for different types of dialects. So it works somewhat and then in other times it fails miserably. And there are like different dialects and like so basically even for English language model we have like the British English model, the US English model and like some of the dictionaries that we looked into also they also have like for like different languages like Spanish or German and was it French too? Yeah, they have French as well. So they have like some of the major language model already defined in dictionaries and so that's what we used. And just for like ease of use, also just made a form so say if you did manage to get wire shark sniffing on somebody's box then you could just quickly upload it and have it transcribed and it would come out the other end automatically for you. Thoughts about it that we had and if you guys have any questions for us we'll be happy to take. Sweet. Thank you. All right.


Did you know that SCP-173 was written and posted like two weeks after that one episode of Doctor Who with the statues that move when you're not looking at them? You think that's alright? I know a lot of people will try to tell you that the SCP-173 came first, or that the idea isn't exclusive to Doctor Who, which is absolutely true. Which is why it is fine, but I do feel like we should just be honest about where our inspirations come from. Anyway, what do you think? Do you think that SCP-173 being inspired by, probably being inspired by the Weeping Angels is fine or not?


Hey, Mustangs. Bobby Trossett here with Coach Ed Hoddle post game after a 36-10 win over Weiner. Coach, your team could have folded after a first quarter where not a whole lot went right. They didn't. How do you evaluate their play? Well, I mean, I don't think there's any fold in this team at all. We've been behind it a little bit this year. We've been down in some games and battled back to get them closer, one score. And I kind of felt like that we had a chance to do some special things today. And I think you look at what we did defensively, holding a team that's averaging 42 to 10 points. I think it started with the game plan. Coach Nelson and the guys really went out and executed and offensively, I think we were efficient. We had some nice drive, something that we talk about all the time. And being able to control the ball a little bit and open up the passing game with the running game and to have Titus go for 167 and a couple touchdowns today was a big deal. So it was a little bit of a slow start, but I think the guys really rebounded well. I want to hone in on the running back team because when Kevin goes down, there was not even a beat skipped when Titus went in. Talk about how prepared he was and what he was able to do out there. Well, he's fresh. This is the most carry he's had all season. He got nicked up in camp. And it was just been a slow process for him to get back and get healthy. And we knew that this was going to be a week where he was going to be able to take a little bit of extra pounding. And then obviously, the situation with Kevin, he was back in the third quarter. But there's no point in putting him in at that point. He comes up to me with, I don't know, four or five minutes to go in the third quarter. I'm ready to go, Coach. I'm like, well, we're going to ride Titus here for a little bit and Titus answers the bell. And now we're going to talk to Hanif Jones in just a bit here and talk a little bit about his play today.  For us, Hanif's a guy that we put him in the secondary today and walk him down to the box and just a very kind of guy that can do a lot of different things. And when he decides that he's going to accelerate and break on a ball or break on a tackle, he usually ends up with the ball or the tackle. So for me, Hanif's an extraordinary athlete who does a great job studying game plans and mentally preparing himself for the game. And how about the way you just kick started the month of October? Obviously, September, you left us a few games out there. But the fact that this can really kind of move forward from a momentum standpoint. Yeah. It's going to be nice. We're going to get to the bye next week. And we're going to give the guy some time off, get rested, and get ready to go play Albright here in a couple of weeks. So for us, again, it's about being the best football team that we can be every Saturday. Coach Ed Hoddle, appreciate the time. Good win today. Thank you. He's Ed Hoddle. I'm Bobby Trostin. Sign it off from GoMestingSports.com.


Bemidji's Northwest Technical College has seen an uptick in enrollment, meaning the school will now bring on additional staff. Three new staff positions will be added, with one being in the Student Success Center, a new admissions representative, and a new staff member that will coordinate school and industry partnerships. It will cost the school around $142,000 to add these positions. Compared to a year ago, the college has approximately 25 more full-time students than it did one year ago today. The college says that out of its over 1,000-plus students, 579 of them are currently full-time students.


Namaskaram! My greetings to all those who are joining the blessings by Param Pujya Sadguru from across the country. Our safai karmis, shakstha, satsagrahis and all those who are involved in providing a very clean and hygienic atmosphere in the cities, are all hearing Param Pujya Sadguru today, his inspirational speech. I had a great opportunity of attending inner engineering program in January 2018 at Coimbatore at Isha Foundation's headquarters. And from there on I have followed Sadguru through the app, through his books and various other places I have attended his programs. I have seen how many difficult and complex issues he makes it so simple, look so simple, whether it is personal, national or international. Today we are facing the greatest challenge of the century after the world war, that too which went was located only in few places. Today the whole world is facing the COVID-19 pandemic where so far almost 300,000 people have lost their lives. Almost 3 million people have been affected, directly affected by that. But in our country, under the leadership of honorable Prime Minister, we have addressed this major challenge in a very befitting way. Our casualties or the people who have been affected is far, far less than compared to our population. But still those who are directly serving the people in the wake of all the fear, whether it is the medical community, doctors, nurses and others who are serving directly to the patients or the security persons, or the Safai, Kermis, Shuksta warriors, they are directly facing people. When people in the complete lockdown, people are keeping at home, they are going and collecting municipal waste from each and every house including those who have been infected, who have been infected by the COVID. It is like a soldier on the battlefield, anytime he is expecting a bullet may pierce him, may take his life, yet he is fully determined to serve the nation, safety and security. So our Shuksta warriors, they are serving our people with that kind of determination. They are also human being like us, they also feel that kind of a fear, they fear they have to serve their families, yet they are working and doing their job. In fact, on the clarion call of honorable Prime Minister, on 15th August 2014 from the Red Fort rampart of the Red Fort, and later on 2nd October 2014 when the Shuksta Bharat mission was launched, we have travelled a great distance. Think of it, all the achievements we have done in the last six years with these Shuksta warriors, if that was not there, possibly this challenge would have turned into calamity. I recall, Parampush Satguru's words, challenging times are not necessarily a calamity. This is a challenging time, but our Shuksta warriors through their effort, when almost like 99% of our cities are open, defecation free, we are processing nearly 65% of the west. Anybody can go in any part of the country, any city and you can see the kind of difference which has made in the last five to six years. But we are yet to travel a long distance. We are facing the challenge of the COVID-19, but we will further be facing the challenge of making this country the dream of our honorable Prime Minister or our Mahatma Gandhi, father of the nation, that we should become completely clean, we can make our place completely clean. Even there, I would like, I will request, I will urge Satguru to give us his blessings. We are so fortunate that we have this sage of this century, he is going to talk to us and listening to him are lakhs of our Shuksta Karmis, Swachhagrahis, municipal workers, municipal commissioners and the chief activities, chairmen and the mayors of the corporations and the municipal bodies, officers who are working with the Shukta Bharat mission in the states, in the central government and all everybody who has in fact the Shukta, our self-help group workers, numbers is almost like 48 lakhs, we have been invited them also to listen to Satguru, listen to his discourse today. We have five of our municipal commissioners and our joint secretary who is the mission director. Here they will be asking certain questions from Satguru on behalf of our all Shuksta Bharat. They will, I mean, they are going to be representative of all these people. We also have recorded some questions from our Shukta Bharat from different parts which will be playing during the course. So let me first invite Satguru to start with us some blessings and then I will invite one by one, Sath municipal commissioner who are facing COVID-19 challenges in the most difficult ways. Over to Sathguru, please. Namaskaram to all of you. It's a great privilege for me to be able to addressing these... one of the most important aspects of essential services of keeping the nation clean and safe. This mission to create a Swachh Bharat is one of the most significant ones because without this a nation cannot move forward. It doesn't matter how our industries and businesses function which is important but without a clean nation, there is no health, there is no well-being and there is no attraction for anybody to want to come and live in this nation. There is no attraction for our own citizens to live in our cities and towns when basic cleanliness was the issue. I can see in the last four to five years time there is a significant change in the small towns and cities, even in the villages in Tamil Nadu, there is quite a significant change as to how clean they are compared to how they were just about five years ago. And my congratulations and thanks to all of you who are leading this mission at various levels and all the workers who are on the ground without their commitment, without their dedication and without their involvement, this just cannot happen. I'm glad to see that there is such a huge change in the way we are approaching cleanliness. And as you said, you quoted, challenging times need not necessarily become calamities. Challenging times are there. It is for us to turn it into calamity or to turn it into an opportunity to raise our capabilities, to raise our commitment, to raise inspiration in the country and above all to become stronger and better human beings, to handle life in a much better way than the way we are handling right now as a nation. So, this is a great privilege for me to be addressing all of you who are leaders of this mission and especially at times like this, cleanliness becomes of supreme importance and my congratulations and blessings to all those who are on the street doing the work. In many ways, risking infection themselves. I bow down to all of them. Whenever a human being starts doing something beyond one's own well-being, where he or she holds others' well-being above their own personal well-being, they become worship worthy. I am going to invite the erstwhile municipal commissioner of Indore, which was at the cleanest city in the country for three consecutive times. The fourth one, the result is still expected. The result is ready but we have not announced because of this COVID situation, we are going to announce very soon. With his work, I mean the kind of dedication with which he has been working in Indore, the government of Madhya Pradesh has recently shifted him from Indore to Ujjjain as district magistrate of Ujjjain. In fact, Indore has faced this pandemic in a worst possible way. There is a large number of people who have been impacted. So I would request Ashish Singh, the district magistrate of Ujjjain, erstwhile municipal commissioner of Indore, only a few days back to ask his first question. Thank you. Ashish. Namaskar sir. Namaskar sir. Namaskar sir. Thank you very much for giving me this opportunity. Sadhguru, I have just two questions for you. First, can we say that this present corona crisis is an opportunity for everyone to light up one's internal power to fight against any future crisis? And second, do you think that this present disaster is a path of new creation? Path of? I didn't understand the second question. I'm sorry. Sadhguru, my second question is that do you think that this present disaster is a path of new creation? Okay. Well, when challenging situations come, when difficult situations approach us, that is a time when human beings can rise to become much more than what they are, what they usually are. In times of comfort and well-being, unfortunately, a large percentage of humanity doesn't explore the full depth and dimension of who they are. But when they are pushed by challenging situations, they come out. This is not the way a society should be. When everything is well, we should do our best. But unfortunately, that's not been the way of human societies for a long time. Only when crisis comes, people stand up and do the best. If every moment of our life, if we did that, probably the crisis would not come or what is a crisis may just pass off as a small aberration in our lives. So this is the opportunity we have. Right now, will we turn this into a great calamity of our generation? Or will we make it pass as a small aberration which only strengthened us, which made us better human beings, which made us more caring for each other, closer to each other and above all to perform at a higher level in our life both internally and externally. This is an opportunity we have. As for as I am concerned, whether there is a pandemic or no pandemic, there is a crisis. Anybody who is not handling their life properly, they are going through crisis. Individuals, societies, nations are going through crisis depending upon how they handle it. So it is not necessarily because of a war or a pandemic or some other disaster that a crisis happens. When human beings don't function to their fullest capability, that itself is a crisis. So at a time like this, we're being tested whether we will be mediocre human beings or will we rise to our fullest possibilities. So I think this is our opportunity as a generation of people to stand up and show who we are because only in moments of challenging situations or moments of danger or moments when lives are threatened, who we are becomes very important. As Indians let's show who we really are, what are we made of, how much humanity do we have within us. This is the time and this is the best time to show that because this is the time it's most needed.  If they express it too much, it will get over. There is no such danger. You can express it 24 hours of your life and do the best that you can, it will not get over. That is not even true with your body. Even this body, physical body which is a limited entity, the more you use it the better it becomes. That goes for your intelligence, that goes for your energy, that goes for your love, compassion. Everything that's valuable in human life gets better with use. So let's use it to the fullest. Whatever human potential we have, let's use it to the fullest and tide over this situation effortlessly. Thank you Satguru and thank you Assis for two questions. I think Satguru mentioned that this is a huge opportunity for all of us to realize and prove our best and I think this is what we will be doing that. Next I would like to invite Mr. Bachanati Pani who is the municipal commissioner of Surat. It is one of the smart cities and one of the cleanest cities in the country. It has been in the news for the wrong reasons and Mr. Pani has been dealing with it in a very nice manner. I mean thanks to the way he has used IT for tracking every impacted person and how to contain that. I will request Mr. Pani to ask his next question to Satguru. Mr. Pani. Thank you sir. Namaste Satguru Ji. I am Mr. Pani, municipal commissioner of Surat. In fact we are living in a very trying and testing time. Every day our municipal workers, health workers and police personnel and even corona positive case are finding stigma attached to them and they are being discriminated against by the societies, by other people who are living closely with them before but not anymore now. So my question to you would be how to change, convert from corona negative to life positive. How to convert this, how to bring positivity in our lives and make, ensure that everyone fills this world with positivity. In fact I am very inspired by your first answer that you are appealing all of us to rise to the occasion and perform our best. Now kindly tell us how to make this world a more positive place. Namaskaram to you. I know you have a difficult city to manage. I know from the days of you know a plague that happened in Surat to today what Surat has become is a phenomenal change. We congratulate you and your predecessors who made this happen. Thank you very much. Apart from that we need to be little sensitive about using these words like stigma or segregation because these are very negative words. Well we should not misunderstand distance as discrimination. Well when people see that somebody is a possible carrier because they are a medical personal or sanitation workers or whatever else. When people feel that somebody is out there and could be carrying virus naturally they would like to keep distance. We should not misunderstand this distancing as this extra distance that they want as discrimination or stigma. It is not a stigma. I think sanitation workers, doctors, nurses, the police are being appreciated and celebrated like never before in the history of this country if you ask me. Never before they've been so appreciated. For the first time people are bowing down to the police. They always thought police are there to harass them. Unfortunately this is a hangover from British era that if you see a policeman you think there is danger. Actually if you see a policeman you feel you must feel safe but unfortunately this British era thing about if you see a police uniform even though you are not a criminal you've not done anything wrong still you fear them because the impression and images that we have in our minds is police means they will come and beat you kind of thing.  This kind of psyche has been there in the country. For the first time I am seeing people are in huge appreciation of sanitation workers, medical workers, the police personnel and all those who are out there on the street we normally ignore. Unfortunately people normally ignore these people.  This is the first time in this country that people are appreciating them. This is wonderful and we must keep it up and rise it further because this appreciation is very needed if we really want to run this movement of Swachh Bharat into a successful conclusion. If we want this to happen to the entire nation not to selective cities it has to happen everywhere. Then it's very, very important that this appreciation from the citizenry is there only when appreciation comes. Then all this stuff that is being thrown on the street will stop and the work of the sanitary workers will become much, much simpler because even in a home only when you have somebody around you that matter to you that you appreciate and you love such a person is cleaning the house. Now when you eat something you're not going to throw it there. The most important aspect of Swachh Bharat is not cleaning. The most important aspect of Swachh Bharat is that we don't throw things around where they should not be. So that culture to come, this appreciation of the sanitary worker is most important. I think it's happening better than ever and we must further that, we must make the necessary communication how people are appreciating and why this is needed because without this you cannot make Swachh Bharat.  What goes beyond that, what is cleaning must happen from the bins, not from the street. Why all the streets are strewn with everything and somebody has to come and clean. This is simply because we have no appreciation for those who clean. We think it's their business to clean. No, no, no, it is our business to keep this nation clean. That message can go very well now. At a time like this, a pandemic, this is the best time to get that Swachh Bharat message out. And again I will repeat, Swachh Bharat does not mean sanitary workers going and cleaning the street. Swachh Bharat means every citizen ensures that he does not throw things around. So with this appreciation levels, we must do this, do not focus on a few negative incidents here and there. They are there of course, in such a large country such things will be there. But it is very important, there is a very profound level of appreciation from the largest part of the citizens. And that must be propagated, not these negative things of stigma. Thanks a lot, Sadhguru. This is such a learning for us. We will take this message forward through this. Our next question comes from Delhi has got three municipal commissioners and one chairman of the NDMC. We have selected the one, I mean Delhi has got nearly 5000 corona infected persons identified and almost like 70, 80 deaths are there. So we have selected Dr. Dilraj Kaur, see the medical professional and see the municipal commissioner of East Delhi, which is the most backward area of the whole of Delhi and has been most impacted by this pandemic. Should I request Dilraj to raise her next question? Dilraj. Thank you so much, sir. Namaskar, Sadhguru. Namaskar. Sadhguru, this corona crisis, it is an unprecedented challenge for the entire mankind, at least for the existing generation. And in the absence of any specific treatment or vaccine, the situation becomes not only confusing but also frightening. I say frightening because it brings to fore the very fragility of human existence. Sadhguru, I want to seek your advice, your guidance as to how do we as frontline workers and also leaders preserve ourselves individually, maintain our inner calm, especially in the wake of such uncertainties and insecurities. And not get consumed by fear, anxiety or depression so that collectively we are able to contribute and put our best foot forward and contribute effectively to face this enormous challenge. Thank you. Well, as you already mentioned that we are beginning to realize how fragile is human life. And it is, virus or no virus, it is still fragile. So, one most important thing of living here is I'm not trying to philosophize, this is a fact that we are mortal creatures. Mortal creatures means we have come with a limited amount of time. We have a very limited amount of time to live here. Right now, the virus concern is this limited amount of time may be further cut short because of this virus that we are trying to find, fight that is perfectly fine. But virus or no virus, it is a limited amount of time. If only human beings were always conscious of this, they would organize their life in a completely different way than the way the society is going. The society and most human beings are going on as if they are eternal. They are immortal people.   We don't want to have untimely death. That's a different matter. But we are dying kind, all of us. So, this is being brought home in a very strong way. This is not a time to react into fearful and anxious ways. This is a tremendous opportunity for realization as to what is the nature of our existence here. Before we came here, countless number of people have existed, but they're all gone. None of them exist and no sign of them anywhere. Today it's ours, everything, this world, this city, this home, this family, this whatever else we think is ours, it's all ours. But we will be also gone and the next generation that lives here probably won't even remember us. Maybe a few people will be remembered, most will be forgotten. If I ask you to remember people who lived here on this planet just hundred years ago, how many people can you remember? How many names can you say? Maybe hundred names are the most. If I say five hundred years ago, not even five names, thousand years ago, not even three names. So, that is what it will be about you and me also. So, it is very important to realize that we are mortal in nature. So, this is not for one day, this is for always. This is not because there is virus around. Even when there is no virus around, everyday people are dying. Now, it is hastening that process, we are fighting that. If we understand this, this itself will bring us to a little bit of ease. Now, whatever our anxieties, our struggles are like this. See, we have a physiology, we have a body which we accumulated over a period of time and we have a psychological structure which we also accumulated over a period of time. Whatever we accumulate can be ours but cannot be us. I cannot say this clothing is me. Well, I can say it is mine but I cannot say this is me. Similarly, I cannot say this body is me. I can only say this is mine. Similarly, I can only say these thoughts and emotions are mine but it cannot be me.  There are only two kinds of sufferings in human life, physical suffering and mental suffering. Once there is a distance between you and your body and you and your psychological structure, this is the end of suffering. How can we do this? This is very simple. If you're willing to invest ten-fifteen minutes a day upon yourself, upon your own well-being, this can be done. This is being… millions of people around the world are doing this, it's being freely offered. It's on an app, Durga Shankarji was talking about the app. There is something called as Isha Kriya. Just invest twelve minutes a day upon this. I'm telling you it will change the fundamentals of who you are and it is free, everybody can do it. It's available in all languages. Even for your… those on the street who do this work every day, everybody can do it wherever they are. Initially they can do it by using their phone or whatever, using the app. After some time they can do it by themselves. Let us say fifteen days if you do it with the support of the voice, after that you can do it by yourself. So this is important. This is important for human life. Corona or no corona, this is important for us that we live a sensible life. To get our life into perspective, we must know what is the length and breadth of our life, isn't it? If we do not even understand the fundamental dimension of how much time and how much energy and how much space we have to live here, how will we create a life of any meaning or substance? So it is very important. This is not a time for anxiety. This is a time for realization. It's a wonderful time, if you look at it that way. There are hardships. There are economic hardships. There are risks to our life. There are risks to… especially if we have our parents or our grandparents, the aged people, there's a big risk to that. And also children are also below one year they're going into difficulties. For all of us there is risk. Health risks, economic risks, lifestyle… lifestyles may have to change. The very way we work may have to change. Businesses may go down. Businesses may go up. All kinds of things may happen. But right now we're using the word warrior. That means there is a war. There is no warrior without a war. But compared to a regular war, this is a good war because nobody is bombing our homes. Nobody is shooting at us. If we behave responsibly and sensibly and we act with a certain sense of commitment to our own well-being and everybody's well-being, this can be easily handled. When we go back home, our home is not bombed out. This is a very good war compared to… people are comparing this to World War II. That is because they have not been there. They don't know what it means. They do not know what it means. When you go out, by the time you come back, your home and your family has evaporated, they do not know what it means. We are calling it a war because we want to handle it on a war footing. That's it. But let's not mistake that it's a war in that sense. So if this is a war and this is the only war we will face in this generation, I think it's a great blessing that it is not other kinds of war. Because our country might have been through a few wars, four wars we have been through. And of course, a daily low-intensity war is going on all the time. But fortunately for us, our soldiers are keeping the war only at our borders. We have never faced war in Coimbatore or in Indore or somewhere else. No war has happened in the last 150 years probably. So we have not seen a war. Our wars have been fought by our brave soldiers and kept at the very borders of our nation, never come into our country. So this corona or this virus war that we have to fight, this is a soft war. Let's fight it very easy. This is, if I say this, I know many people will be insulted. But I want to say this, it's very easy if only all of us operate in a responsible manner because this is not coming to us through rats or mosquitoes or some other way. This, the basic transportation for the virus is a human being. If you and me as a human being behave responsibly, it's finished. We went into lockdown and lockdown and lockdown. Third, this is simply because people are not doing the lockdown absolutely. If fifteen days every one of us are absolutely genuinely locked down, it's finished. But as human beings we are not behaving responsibly and that has been our problem. Right now our war is not with the virus. Our war is with our own compulsions, our own lack of discipline, our own lack of focus and our own lack of interest in our own well-being and our nation. That is a real war. Guru, just being in company of yours is so transforming. I learned Sambhavi Kriya at Isha Foundation at Quartan. And I still do it regularly every day. And I understand that how much difference it makes to the life. I think all our Shrista warriors are noting this from you now. Through the app you have made it so simple. It is, its outreach has gone to millions and very, very large population. Thanks a lot for providing that kind of assistance. I would request after Dr. Dilraj Kaur, there is a video recorded by one of the Shrista warriors from Ghaziabad a next door city in Uttar Pradesh. I'll request the team to kindly run that video and you would like to give your reaction to the Shrista warriors all across the country. Thank you. Greetings, Guruji. I am Rajesh. I am from Gujarat, Gujarat, Gujarat. And right now I am going to clean every day with my friends and officials. Because of which we are feeling very scared. And we are also feeling scared. Our family is living in fear. And we have no choice but to free ourselves from this fear. My Namaskaram, Mr. Rajesh. I am very sorry because I am not able to answer the question in Hindi. Our Hindi is very weak. So somebody will translate it for you. Well, you need to understand this. This is a significant aspect that in the making of this nation where Mahatma Gandhi played a significant role, one thing that he always tried to demonstrate is no work is higher low. And probably this is the only father of nation who's been seen, at least been photographed, maybe others have also done. But he is the only one photographed that sweeping with a broom. I don't think anybody else has been caught with that as a father of the nation. So in many ways we have not seen which is high and which is low. It is very important for everybody to understand this. This virus time is a good time to communicate this message that who is important, who is not important. That is not the way to look at a society. The moment you think one thing is more important than the other, you will lose all perspective of how to conduct this life. It is very, very important to communicate to the entire country that sweeping the street, keeping it clean is as important as keeping your temple clean. As important as somebody going to the office, as important as a prime minister's job, I'm saying. Because this, that part of the country that you are sweeping right now to keep it well is your business. I am keeping my part of it clean. You're keeping your part of it clean. Somebody is doing something else. There is no one work which is more important than the other. We must realize this. And whatever little stigma that we're talking about, I think it is all of you leaders are here of this group and we must communicate if you want me to do something for you, a video or something about how significant this is that as workers on the street, what they are doing is a significant part of nation building. This message must go out to the country. I think the nation is most receptive right now. Normally they have no ears for such things. Right now they're willing to listen to anything that is concerned with virus and how virus can be contained. The citizenry in the country is willing to listen. This is the best way to communicate. I congratulate and my blessings to you Rajesh for whatever work you're doing. Thanks a lot, Sadhguru. In fact, a short video from you on this would be a great thing which you would like to play in our different social media through different other media. That will be a great thing from you. And before I ask my next panelist, I will invite another Swaksta Warir whose question has been recorded from Bangalore. Bangalore again has been impacted by COVID in a big way. Can I request the administrative team to run the video? Before I request you to speak, I will request Arun Prakash who is the municipal commissioner of Agra. Agra is a tourist city known for great Taj Mahal. In fact, I had great privilege of being the district magistrate for two years in the year 96 to 98. And now it is much is news because of the COVID cases, large number of cases there. Can I request Arun Prakash to raise his questions? Respected Sadhguru Ji, Myself Arun Prakash, municipal commissioner of Agra. In Agra, we have more than 5000 sanitary workers who are involved in various activities like fogging, mopping, sanitization, especially in the sensitive hotspot areas. Sadhguru Ji, we would need your guidance on how these workers would be motivated and create a feeling in them as change agents so that they overcome the fear they have in their minds of getting infected. One important thing I think has been largely communicated but still it might not have reached many people. This is not that kind of an infection that you get from what you eat or whatever. It's mainly through respiratory discipline. So wearing masks when they go out and staying away from people, these are etiquettes which have always been there in rural India that, you know, at least in southern India it's still there. When you want to speak to somebody, people hold their hand like this and speak, not because of the virus, always. When you want to speak something close to somebody, you don't... I'm sorry, there was a little disconnect. So I think communicating to all the workers on the street very clearly in simple language that how an infection happens, it is not that just because you're cleaning the street, you will get the infection around the hospitals, around infected people, how to behave, what to do. I think if you educate them in this sense, rather than creating a simple general fear that it's somewhere in the air and it'll get you, it's not like that. You have to be around an infected person or around hospitals and those kind of areas. Around that, definitely we must take care and the sanitation workers must get the necessary gear. I think if they wear a protective gear itself, they will feel far more confident that it is not happening to them. Otherwise these simple people who are working on the streets generally naturally there will be a certain amount of fear. I think all of you who are in leadership and the state governments should ensure that they are sufficiently protected because the day when already it is happening with the medical professionals, doctors, nurses, sanitation workers, police, when the number of infections in this category of people increases, their enthusiasm will decrease. As their enthusiasm decreases, nation will be put to greater and greater risk. This must be clearly understood. It's very important medical personnel and the police and the sanitation workers are fully protected because there have been some ugly incidents of... we heard, I don't know in which city somewhere around Delhi I think that one sanitation worker was made to drink the disinfectant and he... I don't know whether he died or he was seriously ill, something like this happened.  So it's very, very important that these people are given confidence and given support if necessary. Protection wherever it is necessary because if the medical personnel, the police and the sanitation workers become less enthusiastic, then nation is at a great risk. This must be understood by everybody. Thank you, Sadhguru. And thank you, Arun. Now I'm inviting the municipal commissioner of Madurai, the temple city of Tamil Nadu to raise his next question. Mr. Vashikanth. Good afternoon and namaskar to Swamiji. I feel really very blessed to be here because Sathruji this good afternoon session. My question is this, in Sathruji's opinion, what are the lessons that humanity can learn from COVID-19 situation? Well, as we said earlier, the most important lesson is... this we shouldn't have waited for COVID to come but the most important lesson to understand is all of us are on a limited lease of time. How we manage this time and the little energy that we have will decide how profound is our experience of life and how impactful we are in the world. These are the only two things you can do. The only two things you can do is just this, profoundness of your experience and impact in the world. This is all, all activity is just this. You close your eyes, this is what it is about. You live with your family, this is what it is about. You go to the cinema, this is what it is about. Or you go and work in the world, this is what it is about. Profoundness of your experience and how profoundly or how impactful you are in the world. So these two things must be managed. This is when human life is worthwhile and fulfilling because people are not conscious that it's a limited amount of time. People are just going about as if they're going to live forever. Even now you see a little relaxation happened and these liquor shops opened and everybody is going crazy. So you can imagine what they were doing all these days. They were sitting at home and being frustrated, when will this liquor be available? The moment it happens, they forgot everything and they're piling up on each other. Without any sense, all we have done these six weeks of being locked up, the entire nation, risking the country's economy. It is a huge social risk, it's a political risk. In every way, it's a risk for the nation locking up a nation. We did that thinking we will beat the virus. But people who are living in certain states of compulsiveness, they have no care or concern about this. The moment the liquor shop opens, everybody piles up. So what is the use of your lockdown? What is the use of bringing our own economy down if people are… this is the level of compulsiveness that we have. So this is something that we have to learn that the most important thing that we have to overcome is our own physiological and psychological compulsions. Only then you live free. As you know in this culture, the most fundamental goal of our life is always mukti. Mukti does not mean going away somewhere. Here, how free are you? How liberated are you as you sit here? In your mind, in your body, in your consciousness, how free are you? This freedom you should work for, they gave you enough time. This is a government introduced spiritual process for you. Six weeks all by yourself, you should have closed your eyes and seen and what you can do about yourself, how you can become free. Because compulsiveness is the basis of all bondage that you have. You are always compulsive about something in body or in mind.  If you know how to be free from your own physiological and psychological compulsions, it is absolute freedom. Still, there is some more lockdown period. I hope everybody makes use of it. Those who want to be drunk and unconscious, unfortunate, but what to do with them. But at least others who are sober, they must make use of this time to see that we are free from our compulsions, because this is a little bit of time that we have. Very little time. For what potential the human being carries, the time that is given to us is very, very small.   In this, let it not go waste, because that's all we have.  Virus or no virus. Time is sticking away. Where are we going? As we sit here, we may think of many things. As far as our body is concerned, it's going straight to the grave, nowhere else, not going anywhere else, straight down there.  And after we are dead, after a few years, we will not exist. Our existence is right now. This is the most significant time in our existence, because we are here, alive, conscious with a discerning mind. Now if we do not make use of this, the very phenomenon of life is gone waste upon us. Thank you very much, Sadhguru. One word which sums up is the sanjum.  I'll now request our mission director, the joint secretary, Mr. Vinod Kumar Jindal, to ask his next question. He has been leading the program across the nation, and even during these period of the lockdown. In fact, continuously, we have been through the video conference discussing with all the municipal officers and the state government officers and trying to follow so that we make the best use of this time for making our cities clean and hygienic. Vinod Kumar Jindal. Namaste, Guruji. Namaste. The nature has provided a bountiful resource in us, food, air, air, water. But what we do? And the nature also regenerates it when we give it back by disintegrating into and converting into resources. What the nature needs from us? Just whatever after enjoying the gifts it has given to us, give back in its original form, not mixed with the man-made chemicals, artifices. See, if we do not do, the nature will fury in the form of climate change, in the form of pollution leading to diseases, leading to disasters. The government does its own work. Work policies, implement Fatshwara missions, motivate the people so that they can manage their segment. As you have already told, it is our business to manage our own waste. But it has been a challenging work. Sir, do you seek your guidance how we can motivate the people to segregate the wet waste that is the nature waste from the man-made waste to chemical waste so that all the waste can be managed and can be converted into resources? See, the problem of pollution in the country and in the world has reached a certain proportion. As we know, millions of tons of plastic in the oceans, chemicals in the rivers and ponds, everywhere. Well, I think the approach has changed now. This was also part of the recommendations in the Rally for Rivers. And now in the last four to five years significant changes happened in the policy. And for it to implement in a country like this where resource is always a challenge happens at a certain pace that all of us may leave all of us a little impatient but that's the level of resource we have. But one significant aspect I would like to say because all of you are managing cities and I'm sure in most cities this is already true but in many it is not yet, is see our cities except a few cities where a handful of cities rest have all grown over hundreds of years. So naturally they're haphazard and really not really planned properly. They're just grown according to people's needs. So because of this sanitation is one huge challenge to even to lay a new pipe is a big big problem because you have to go through some home you have to demolish something and they will go to court and it's an endless process all of you know this very well. So in this I would like to separate this into you separated into wet waste and man-made waste that is a thing that needs to happen but the most significant thing is industrial waste and domestic waste. This separation must happen clearly. Right now for many polluting industries we've been there has been a law in the country that they must set up their own treatment plants. This is the wrong way to do it that has been our biggest mistake because if you ask a polluting industry to set up its own treatment plant that treatment plant generally works only on the inspection day. Other days they keep it off because there's a cost to it. So it's most important that a treatment industry grows in such a way that your effluent is my business is my raw material. Then I will make sure my raw material is always flowing and my business is to treat. You can make treatment industry into a very lucrative industry polluting industries should not treat their own effluent. It is very important another industry which manages just the treatment must run this then only it'll be more efficient. So doing this for industries is much simpler because we can do certain things with businesses but doing the domestic waste is much more difficult because it's built haphazardly and in thousand different places sewage is entering a big city means at least a thousand different places sewage is entering a river or ocean. So how to control this is not a easy thing it needs a whole level of structural change with the citizens themselves are not ready for. So that is a much more challenging part for this one way to do it is there must be a charge for the sewage as there is water and electricity is being charged how many units of water electricity you use there is a charge how many units of sewage you discharge also there must be a charge. This right now may look strange but this has to happen otherwise you don't have the money to do the treatment. Domestic sewage must be treated by the municipality because individual houses cannot do it but industrial sewage must be treated by treatment industries for domestic sewage also you can bring that industry but still unless the domestic users pay for it it will not happen that's one thing about separating plastics and other things from wet waste this is important this can only happen with awareness to reach that awareness to every citizen in such a large and diverse country of various levels of economic strata in the country it is easier said than done it is beginning to happen in most of the educated homes in apartments everywhere it's beginning to happen but still across the country to make it happen still it is a challenge one simple way of doing it is to bring a kind of an incentive like for example we were all growing up even though we are from a reasonably well to do families in spite of that all the old newspapers magazines everything properly folded and kept once in a way that guy comes and this is for the woman folk in the house this is their pocket money kind of thing and they will sit there and measure this you know sit because I've been through this process sit there and way this that guy wants to take one extra newspaper they'll say no no no and they weigh a kilogram of the newspaper and get so much money and then they will say I've got some twine you know those days all the groceries everything will be with what you say this jute jute ropes or jute threads they would have wound all of that and kept they will bring that and weigh that also and sell it so there must be some kind of an incentive for all this man-made waste if you create an incentive I think a whole lot of people put it out for sale and once there is a little bit of income right now in India fortunately or unfortunately over ninety-three percent of the plastic bottles in India get recycled not because we are handling it in a very good way simply because we are throwing it wherever there are rag pickers and others who little children and women going and picking these things from everywhere because there is a income in that because there is an income ninety-three ninety-three percent of the plastic bottles are recycled which is among the highest in the world this is not because of good management because of low economic levels of the people they are picking up every little bit that is anywhere any plastic they see they pick it up and now they sell it somewhere so this could happen in the domestic scene itself that every home whatever plastics and other things they get if it was out for sale and there was a way in the market place or through the online you could sell I have so many so many kilograms of plastic means somebody comes and picks it up if there is an economic value to it you will solve it otherwise just by awareness getting it there in a country like this where there are different levels of educational strata different levels of awareness strata different economic strata which are widely different making that awareness across the population is a challenge Guru we have all the panelists ask their questions so let me towards then let me ask you let me talk to that Bangalore lady what is your message to the our corona warriors I would like to talk to that Bangalore lady who send the video because he is the only one I can answer in her language ha ha ha ha ha ha Namaskaram aunty Namaskaram aunty Namaskaram aunty Namaskaram aunty Namaskaram aunty Namaskaram aunty Namaskaram aunty Namaskaram aunty Namaskaram aunty Namaskaram aunty Namaskaram aunty Namaskaram aunty Namaskaram aunty Namaskaram aunty Namaskaram aunty Namaskaram aunty What is your message to all our Suxtaparias, one in the context of this Corona, which is going to be only for the time being a very short phenomenon, where a lot of learning we have done from you and a lot to do, but mainly to make this country completely clean. That is the vision of Honorable Prime Minister that it should become completely clean. How to take this forward that we make our country, any part of the country you go, any city you go, at that city is as clean as city of Indore or city of Surat as it's like this. So your message, sir. As I said earlier, it's very important, I… I don't know if this is possible, please you… maybe state governments have to take individual decisions. All the Swachhata people that you know, the people who work on the ground, they must be seen with a prominent kind of uniform which… which is dignified and looks up well and there is also a slogan, calling for people's involvement in this. Keeping the city clean, sitting the… keeping the country clean is not just the job of the person who cleans it, but it is the job of every citizen who uses that street. First of all, it's a shame that it's dirty and somebody has to clean it. It is if we are responsible citizens, if we have any sense of humanity that we are not going to live… live like animals in this country, if we want to live like human beings, it is important that every citizen understands keeping the street clean, city clean, country clean is not the work of people who clean or municipality or whoever, yes they have to do their work, but the important thing is every citizen must participate. If we have a kind of a slogan, drawing everybody's attention that you are also a Swachhata warrior, not just me kind of slogan week, if you want we can work on it and send it to you. I think it will be very important because without citizen's participation, how much will you clean? Just… just try to understand this, if there are five people in a family, one person is a cleaning person, if the other four people are not conscious about keeping the house clean, they don't value what has been cleaned just now. If you clean it and go, somebody will throw something whenever they feel like it. How will it ever become clean, all it will lead to is frustration of those who are cleaning and slowly. They say, anyway these people want to live dirty, so why should we do it kind of frustration. This should not… this need not be always driven by the prime minister. This should be driven by the people. I think that is prime minister's intention also that people should take it up and make it happen. People does not mean those who are working on the street. People mean citizens. Everybody who uses the street must become conscious and must become a partner in keeping the city clean. So in residential areas, very easily you can bring partnership with the residents. We can call for meetings and make them partners in this cleanliness business. They will participate. But in general streets, in commercial streets also we can bring participation. If some of them are cleaning, others will spend time talking to the citizens. It will be much more clean than simply cleaning. Broom is not the only way to clean. Just by talking to people, making them conscious on a daily basis, if we train these Swachita warriors to do that, that will make the streets much more clean than the brooms and other instruments that we have. Well, that is also part of the work. But citizens' partnership is most important. Without their partnership, without their participation, keeping the streets clean is going to be always a challenge. We must change that because where does the dirt come from, where does the problem come from? If we do not solve the problem there, going on cleaning endlessly is not the answer. That's great. A few lakhs. But a whole hundred and thirty crore, everybody becomes a Swachita warrior and keep themselves and the places around them clean, the whole nation becomes very clean. I think that's a great message. And there have been a lot of learning from your one hour discussion with our six of our panelists and the two recorded messages. I would like to thank you from the bottom of my heart. I would like to thank all those who have joined through the YouTube. I'm sure this YouTube will be available for those who have missed this. Maybe they would like to go through it again and would like to listen to Sadhguru be in his company through this YouTube and take resolve like a warrior. Though this is not a war, but they are battling.  They are at war with making sure that everybody's life is secured, safe and people are level to live fearlessly do their job. So in this time, a great companion of Sadhguru, I think I would like to end with your own saying, if you are constantly facing new situations, it means you are living a life of growth and a great possibilities, which you treated during the course also that here is a huge opportunity, which one can make a note of or which we can take resolve and work on this. Again, thanks a lot for being with us and being with the whole country to all our success. Thank you. Namaskaram. My privilege to be with all of you. Thank you.


Hi everyone, I'm Joe for jaspyscasebreaks.com coming at you with 2020 Panini Mosaic Football Hobby Pack Break number 17. And we're giving away six spots in that $240 football mixer that we have on the site. That's the No Wammys mixer or the Pressure Luck mixer is what it is. We're giving away six spots in that. And if you win spots in that, you've got a shot at winning a $3,000 spot in that mixer. So check out the details on jaspyscasebreaks.com. Big thanks to everybody here for making this happen. Thanks to Trevor for grabbing the last block of spots there at the end of the night and all teams are in. Let's go, let's do the pack break first. We'll make you sweat it out a little bit and then with a different dice hole we'll do the giveaway part. Three out of three, hard six for names and teams. One, two, three, four, five and six and final time. Three and three, hard six for the teams. One, two, three, four, five and sixth and final time. Dallas down to Philadelphia. All right, and no trade windows in these little filler breaks. I suppose you could if you were quick enough but usually the trade window closes very fast. Here's the first part of the list right here. This is 2020 so, right, I don't know. Maybe there'll be a two a silver or something like that. Maybe something for the chargers. Who knows, maybe we all sorts of things happening here. Something for the bangles maybe. All right, so let's alphabetize by team and let's print and rip that pack. Man Andrescu's been playing some excellent tennis here. She wins this will be amazing. If Sockby loses this, I feel like she's gonna be devastated. Andrescu's pretty much on one leg. All right, a little US Open tennis in the background there. Thanks everybody again for getting in. Appreciate it. All right, so let's see what we got. Maybe some surprises or some parallels there. Silver, Mark Ronell, all right, that'll ship. We've got a Nick Chubb, red. The Joe Burrow introductions is not better. Stairmansters, Juju Smith's Schuster insert, not numbered. Anthony McFarlane, Jaylen Rager, that's a catch. Troy Eggman and Devin Duvernay. All right, so nothing too crazy there. But we did get the introductions insert Joe Burrow. And that'll be for Mark and the bangles. All right, now let's flip back to the screen here.  But let's gather up everyone's names once again. Let's go, there's the new dice, there's a new list. And let's see who's gonna be in the top six. After hard four, for the hard way, if we've been playing the middle of the field there, we'd be making some money. One, two, three, and good luck fourth and final time. After four, it's the top six after four. So from seven on down, sad times. It'll be that voice of frustration right there. Or no, cry, that's a cry of joy from one person and sad times for the other person. So just like this tennis match. Sad times for this crew here. But happy times for the top six. Will, you're in. Trevor, you're in. Trevor, Trevor, Debra and Tom. Congrats to the top six here. You're in that Press Your Luck football mixer.  All of that's on jaspyscasebreaks.com. Check it out and I'll see you next time for the next break. Bye-bye.


My young friend here just asked about buyers and sellers, and he prefers working with buyers I also prefer working with buyers and you seemed Questioning like yeah, I didn't get into that. Yeah, I guess I'm cured away one of major questions when I met when I met MVP agents. I said Michael I would rather put a campfire out with my face than work with a seller I just don't like it. They're never happy the money But I just that's my prefer buyers all the time Does that mean I'm not going to be successful because I don't want to listen everything works. Okay, but here's the thing You're here's the thing that you're missing here Sellers are difficult, right? Fires are difficult They're all the same It's all the same Buyers and sellers are the same amount of work and difficulty people try to people try to say there's their sellers and their buyers See, I don't I don't classify myself as a buyer's agent or a listing agent I'm a real estate agent that helps people buy and sell property Like if somebody comes to me wants to buy or sell I'm here. I'm ready. I'm ready I just You need to go you guys need to Search on YouTube Ricky crew listing presentation. I don't have one I have a video on what I do, right? I bring the comps. I bring the brilliant listing I bring a Ricky crew pin a $20 gift certificate. That's it Right and I'm showing up and I'm letting them show me the house show me the condo What's so amazing? You know, they're gonna tell me why it's the best one in the neighborhood And then we're gonna and then I'm gonna try to relate to them and find out why they want to sell Right then and there now we're developing a relationship Right based on why they want to sell now. I'm trying to figure out when they want to sell And then I'm sort of trying to help them through that process It's the same now. Everybody wants right now business. I want business right now There's no such thing Right everything is now business and everything is future business A buyer might not want to buy it for six months An expired listing might want to take a break for six months Right all these you know for self-owner all these low-hanging fruit that all the coaches talk about It's full of people who may or may not do stuff today Right when people see circle prospecting Ricky that circle prospecting stuff that takes forever Actually, there's people that get listings the first week. I have people in my coaching program I got right now. He started November closing a million a month this year so far every month I have a guy who who started three months ago has five listings Alrighty, I have a guy in Chicago that made more in January and February than all year last year Everything is mindset, but you got to realize This person may do something now or maybe something later for every kind of lead the Facebook leads Most of them are futuristic, right? Long way down the road Some of them close now and when you realize the relationships over transactions mentality You start to realize you start to see the future where you can predict where your business is going to be in a couple years Based on the people you're talking to now what they're saying the velocity of your database Right and how you're treating everybody. I don't even know what you asked