Live from Las Vegas, it's theCUBE, covering Knowledge 16, brought to you by ServiceNow. Here your host, Dave Vellante and Jeff Frick. Welcome back to Knowledge 16, everybody. This is theCUBE, SiliconANGLE's flagship product. theCUBE goes out to the events. We extract the signal from the noise. Jeff and I are really pleased to have Farah Ramtula here. She's the CIO advisory director at KPMG, one of the, I guess you call them a platinum sponsor here. I'm not sure what term they use, but the big Kahuna sponsor at Knowledge 16. At the top of the board. Abhijit Mitra, who's the head of products for the customer service management division at ServiceNow. Folks, welcome to theCUBE, thanks for coming on. Thank you for having us. Thank you. So Farah, I think, I don't know, I got that right. It's kind of, you guys have been a big sponsor for a while. Frank called you out in a good way. And he won, so you guys have been all in from the early days, so. Absolutely. At five years in the running, I think it's something that we definitely saw the writing on the wall with regards to where a lot of corporations and businesses were going in terms of their need for transforming their service management organization. And I think what ServiceNow came to the table with, it was very, very apparent. Cutting edge, leading innovation, wanting to do things differently with the right focus. And so it was a great big bet for KPMG and we're happy to be proud sponsors for the last five years. And we've developed a wonderful, wonderful relationship over the last few years with ServiceNow.  But, so you guys skated to the puck on that one, so. Definitely. So good call. Abhijit, big focus on customer service today and the keynotes and this week in general. I guess if it has service in it, you guys are on it, but why customer service? It's very interesting. It's not really customer service management, it's customer service management. So it's all really about service management and that's really the differentiation here. So I have been building CRM systems my entire life. I joined ServiceNow a year and a half ago and I learned about service management first hand from our customers. Customers that Farah and team have been working with, for example. And they taught us like how service management principles can be applied to the process of customer service, which results really in a totally differentiated experience for the customers. Really what's happening in industry today is a digital transformation. And that means that expectations from customers are changing dramatically, right? Customers are expecting instant gratification. Customers are expecting always on services and customers are expecting a holistic experience, right? Now these are extremely hard challenges for customer service organizations to cater to. And service management actually gives us a structured way to solve these problems, solve these difficult problems in simple ways. So for example, automation. Automation through self-service. Automation in self-service. Well, self-service now becomes really actionable. It's not really just a way to read information, but actually do something, resulting in instant gratification, right? Like for example, solving root causes. Root causes are issues by connecting different departments in the company. That actually results in a holistic experience. So these are essentially the things that we apply service management in customer service management. So Farah, you're within the CIO advisory practice at KPMG. You talk to CIOs all the time. Obviously they understand this digital transformation imperative, but it's not so easy, especially for large organizations. How are they, there's no playbook really. So how are you helping them develop that playbook? How, what's it looking like? Yeah, absolutely. I think the first thing is it's creating a conversation, understanding the strategy, where the business wants to go. And it's not just an IT conversation anymore. If we're talking about customer service transformation, business transformation, we have to bring all the leaders to the table. We're talking to the CFOs. We're talking to the chief sales officers. We're talking to the CIOs and bringing them together to say how do we transform that customer service experience, right? And in terms of the approach, I think it has to start with the very basics. You having a product-based conversation, we need to bring the sales and support views together to say, hey, let's have a common language, common terminology. Let's take your contracts when you sell something and rather than gathering dust in a drawer, leverage the platform and here's how you can take those and as Abhijith mentioned, turn them into something that's actionable. Where you're creating entitlements, you're tracking what you've committed to and creating a measurable way to actually incorporate that into automated workflow to work on that customer service. Maybe take us through an example with the customer in terms of, and we'll get to the actual use case, but when you get called in to a customer situation, what does it look like? And then talk about the outcome that they desire and how you help them get there. Let me tell you my perspective. The first thing is that you get called in itself is a problem. So our belief is that we should be resolving the reasons or reducing the reasons why customers call for help in the first place. That's really true customer service which is really resulting in always-on services. So a lot of focus is really on proactive monitoring and pre-empting issues from happening in the first place. But let's suppose that you do get called in, right?  I think the number one thing that we find that customers don't have is the context of what is the issue that a customer is talking about and what do we already know about it? So these are areas in which we are using the platform and the infrastructure from service management to be able to give that context to the agent. Farah, you want to talk a little bit more about that? Yeah, no, definitely. I think one of the, if I could turn it into an actual use case, if you look at an organization where the end consumer might be calling for support, a lot of organizations have their customer service systems but they're very segregated. And as a result, if there is something that needs additional support or routed to another part of the business, it's a manual handoff often, if any. And that creates a disjointed view of the organization. Now what we're able to do is, through that preemptive root cause analysis and trending, we can log a customer case, it gets triaged, it gets looked at, but now because we're unifying that service management applications or suite of applications with the customer service application, if I need to dispatch a technician, I can relate a case to a field services case and I can get a technician dispatched on site to go and replace a part as an example. I can then take that and maybe create an incident where I might need to engage IT who needs to now look at resolving the issue because they see that an instantiation of a customer's product is actually down or unavailable because that server in the data center they support is down. And what that does is it creates that automatic handoff. On the proactive side, I can now look at the root causes of these cases that are coming in. Maybe there's how tos around a certain type of a product that comes in. Now we can inform the account manager to proactively go visit that customer and say, hey, we were looking at your case data and we noticed a trend in the amount of questions and these types of things that you were doing. We can now give you some knowledge articles or targeted information or targeted training so that we can reduce your call volume. That changes that relationship, that changes that experience for that customer and that's what we're doing with that data. What it sounds like you're talking about is something that we hear all the time, the 360 degree view of the customer, right, that everybody wants, the context they call in, you know. I mean, is this the, is this the platform? No one has said that here in the last two days but is this, is this the way to approach the 360 degree view of the customer to bring in all that other context? Yes, absolutely, from a support perspective, for sure, yes. But it's not just stopping at the 360 degree view of the customer. What we're really talking about is customer service as a team sport because when you, you know, I'm a customer service agent, I'm talking to you, you're asking me a question, you have a problem, right? I can't solve that problem by myself but you want a solution.  So what we are allowing you to do is connect customer service to the rest of the company, whether it's engineering, whether it's operations, whether it's finance, whether it's legal, whether it's field service, operations, right? So all of those departments can work collaboratively in a single system of record and track that work through tasks. And these are, these are not chats and collaboration and emails and phone calls. This is really, you're tracking it in a single system of record and solving that. So, Begg's the next question, right? Which is, the customer service team's excited to do a better job and to incorporate more of the team to help but now you're moving into a different process as we talk often on theCUBE, right? It's people process and tech. Now you're coming into my operations process. Now you're coming into engineering's process and your implementations and putting this in, how are you finding their acceptance to, now you're asking for a whole other level of commitment from me and interconnectivity into what I'm doing. We want to support you customer service person but I don't know if I want to direct connect. You're absolutely hit on a challenge that I think businesses have struggled with for a very long time and continue to do so. I think one of our ways that we approach this is I think it's one conversation at a time. Once you generate momentum and you demonstrate the results of what one particular area of the business can do or is doing, it's like a wildfire that spreads, right? And I think communicating that and having a strong organizational change management and communication program is the best way and you get people excited through creating that awareness but the desire is created when they start to see something in action. So often we will segment and say where are some of our biggest pain points, right? Where is one area that's bleeding the most that we can come in and say let's do a targeted exercise, let's get you up and running, let's get some transformation going and then we share that story and we communicate it out. And I think that's how that wildfire spreads and that's the best way to get the rest of the business engaged. Okay, so customer service is broken, we can all agree on that, right? Gone are the days where apologies and take a survey at the end of the call and provided any value. That's decades. And please give us a 10, right? Give us a 10. Okay, so we know it's broken. We live in a world of digital transformation where instant gratification is an imperative and I'm hearing that customer service is a team sport. So what's the right regime for customer service? Who owns it? Whose responsibility is it? What are the responsibilities? What are you advising organizations? That is a great question. Typically customer service is with the VP of customer service or the head of customer service, right? And typically this is a person who's really chartered with the goal of increasing customer satisfaction. Now, frankly speaking, increasing customer satisfaction is a very ephemeral goal. It's a very difficult goal. The customers are never satisfied really. So on the other hand, loyalty, for example, customer loyalty and the net promoter score is also a measure that organizations cater to. And this is really a C level goal. It's a CEO level goal. It's a chief operating officer level goal. So a lot of the time, the conversation that we are having really is with the head of customer service in conjunction with the CEO or the CEO. And the CIO and the IT folks are really actually supporting that transformation because they are the ones who are connecting on the system. They are the ones who are bringing everybody to the same place. So that's really the kind of conversation we're having and the player that we're working with. Farah, what do you think? Yeah, no, I would absolutely agree. So I think that's a very important angle and definitely from an accountability and responsibility perspective, that's where we want to drive it. What's interesting is if we look at just IT in itself and what's relevant now, the spending of the CIO is going down, but the spending and technology has gone up because there's different portions of the business now investing in technology. So for the CIO to stay relevant, I think it's important that if they haven't had that conversation with the chief of customer service, this is a great way to start that conversation because I think it really brings a whole new level of relevancy to IT when we start looking at customer service and being able to inject ourselves and partnering with the other business areas to bring this transformation to that. Customer service is a catalyst for collaboration amongst the executive, I'll give you that. Yesterday we heard Secretary Gates speaking to the CIOs and he basically poo pooed consensus. He said, consensus management, dead, don't bother. Now you're talking about your CIOs. And CIOs are consensus managers, right? They got to herd cats, they got application development, they got architects that are basically running the show. So the elephant in the room was, how are we supposed to not operate on consensus? But you're putting forth an approach where actually the IT organization ahead of IT could come and help solve that customer service problem. Is that a viable premise that I just laid out? I think they have to. I think if we, you know, a lot of the times when we see what other organizations or other business units or other areas of the business are struggling with, I mean, the good thing is, sometimes IT has a bad rep, but at the very end of the day, from a service management perspective, what they have done to automate what they do is the same as what everyone else is doing, right? Everybody provides information to their associates or employees, everybody or to their customers for that matter. Everybody is resolving some type of an issue, tracking an asset, it's no different. So I think if we want to see the trend or where CIO conversations need to go, I think it becomes an important element to say, can we have some flash foresight and help catapult a customer service view in this format leveraging a business transformation initiative? You know, there's another angle to look at as well, which is when digital transformation is upon us, some people say that every company in the world is going to be a software company. That's interesting, actually. If you think about that, every company in the world is going to be a software company. Who are the software guys in the company other than IT to help with that transformation? So I think that's where IT can play a very strategic role in this transformation. That's true.  Peter Barris actually was one of the first I heard to say, would be more SaaS companies that are non-IT companies than IT companies, so. But it does beg the question is, where's that expertise live? And is the expertise that exists in IT the right skill sets to actually affect that transformation? I mean, is that a conversation amongst the CIOs? I think so, absolutely. I think the IT skill set, if you think, you know, I think there's definitely some strengths, but I don't think that IT would be successful without understanding marketing, without understanding relationship management. And those things often come from other parts of the business. So it becomes, as down to it, a team sport. And IT is really more in the supporting role, especially in customer service, because in this case, really it's a business position. And, you know, think about it. It's really your brand that you're talking about. It's not your employees. Yeah, the employees are very important to understand that. It's really your brand you're talking about. It's your customer loyalty. It's your revenue that's what you're talking about. So this is the CEO level decision. Business transformation, customer loyalty, customer satisfaction is, you know, improving that is really a CEO level decision, sort of chief operating officer level decision. So customer service is really a critical function of the business. And IT is there to help facility that. That's what we're seeing actually in all the customers that we're working with. Excellent. We have to leave it there. The Cube bringing, bringing servicing our audience customers, keep bringing all the information for Abhijeet. Thanks very much for coming to the Cube. Appreciate it. All right, keep it right there. We'll be back with our next guest. This is the Cube. We're live from the Mandalay Bay in Las Vegas, Knowledge 16. We use service now to interact.


Nah, man, you a bum, dot, dot, dot, respectfully. Why is anyone giving this guy airtime? Looks like Bro hasn't slept in days. That's probably because I haven't. Nice to see you on Twitter. I heard you were on the IR. Spent a lot of time on the IR. Give Chandler some money to fix his background. Yeah, my background was pretty brutal this year. Who is Chandler Parsons? Sounds like a line of candles at TJ Maxx. Solid. Chandler knows something about buyout rovers. I never got bought out, I got traded. Chandler stole more money than me and I'm a felon.


I think in one sense the familiar was made to take the place of divine love and so it's a bit scary as you go deeper and deeper with this journey because the things that once seemed familiar don't have that same familiarity anymore. It's almost like you outgrow things, like a child outgrows toys, you start to outgrow things more and more and more. Like if I pull out of that the fear and I can feel it sometimes, like what am I going to invest it in with that? Now I don't have that familiarity there. Now what are you going to put it into? The old line was familiarity breeds contempt but actually it's quite delightful having no familiarity. It's like it's totally brand new always. You're not sentimental. It's so great not being sentimental because sentimental is always, there was always touch on the heart from the past. It's great not having an idea or an expectation in just letting everything be totally brand new. You can maintain a sense of joy and vitality and a sense of wonderment with everything and everyone but as soon as the mind clicks into the familiar it's as if you already know something. You won't even question the perception of the world. If you like it so much or you so much want to keep the familiar you really stay close from this opening into what's truly available. So it's good to have open allowance and permission to let yourself kind of open up to that sense of wonderment with everything. People say I'm so bored with life. Today I was doing a Skype call with Spain and one of the participants over there was saying, I'm just over with it. I'm over with it. I'm over with it. And it was really intense and finally she was just saying I want to be done with this. And then she said I'm tired of this world. I'm tired of it. But there was so much familiarity. It was almost like a conclusion had been drawn about the world. Not a positive one either. I'm tired of it. Stop the world. I want to get off. This spiritual journey is insane. It's absolutely insane.  Even like I'm tired of the world. The ego says that's good. You can just stay good and frustrated with that one. It's been on that wheel for a while. So the whole talk I did with her was just about having that crack of openness to say maybe I'm wrong about the world. About being tired of the world. Maybe I'm even wrong. It was this timeline thing. It's not worth it.


Grand Rapids taking on Duluth East. Early on, Greyhounds find Erin Tycro along the baseline and she gets buckets. But the Thunderhawks respond a three ball from Heaven Hamling and then they'll find Gianna Roberts on the wing tickling the twine for another three. Grand Rapids takes down Duluth East tonight on the road 58-243. If you've enjoyed this segment of Lakeland News, please consider making a tax deductible contribution to Lakeland Public Television.


Everybody forced here. We got mosaic basketball release day here 20 I didn't even change the ticker yet. I'll do that in a second 21 22 mosaic basketball release day This is four bucks number one pick your team style Ali a spurs Bernie s magic Brad b sons Cameron L heat Chen M Rockets Chen Kai W nets Edwin s Hawks hung Y with the Raptors Jalease D Grizzlies Joel e Mavericks Joshua B has the Clippers Joshua W. Pacers Justin P. Cavaliers light M. Jazz Lee Juan warriors Liz with the T-Wolves Matinee has the thunder in the Bucks Mike H. Nicks Nicholas D Celtics Robert D. Pistons Ryan a Nuggets Ryan be Lakers Scott T Blazers Steven B with the Kings Thomas B bulls Tyler B Pelicans Wang s 76ers Warren has the Hornets and William H with the Wizards give me one second We'll get right to it everybody. I just want to change the ticker here. Thank you Let's see what we got Jalen Suggs on the cover Sam's cards out of here Yeah, it didn't interest you night last night, huh? He did Yeah, what though with the thumbnail Dude, it's it's a bop Is it the same as it was for football Shengyun base the soon move Jalen Johnson Similar yeah a mosaic D. Mitch Jazz national pride red mosaic called well Pope for the Wizards Steph Curry mosaic montage for the the dubs and some more base Yeah, he's in some collegiate products. He's in a handful of hobby products as well currently He's definitely not in everything Silver Terence man for the Clippers white mosaic Kings in the first box Rishon Holmes 16 to 25 water Kings White and black mosaic best parallels Best parallels from mosaic White looks so clean on mosaics. Mm-hmm. My favorite is actually the lime green the lime green and the slime Slime green Jalen Suggs base primo Composal we got a red mosaic rook each Trey Murphy the third for the pelicans. There we go KD stair masters mosaic is pretty in Luminance, I know scholar Thompson is there's a Wagner base Debut Scottie Barnes mosaic Steph Curry warriors red mosaic all in a pistons the color match there It is a stair masters mosaic of yana sent to the kumpo for the bucks. I would do any color Or any any numbers any Scotty national pride the place for the Raptors They be on Mitchell Yanis That is an autograph Dylan Brooks for the Grizzlies the instigator Dylan Brooks instigator Shannon Sharps nemesis silver rookie Charles Bassey for the six red mosaic coming a debut of warriors and a straight fire mosaic Ron James What's a trade deadline? A couple weeks, right? Early February Zaire Williams down in O'Banton, Aldama Silver Frank Jackson for the next sorry pistons pistons red mosaic rookie Jared Butler jazz Card Jalen Green swagger mosaic Kawhi Leonard Clippers five for the quarterbacks that made it to the Championship Conference championship. They were like Ben Roberts burger Joe flacco Mosaic rookie cabs Evan Mobley red mosaic Simmons Mark Sanchez Lamello montage mosaic for the Hornets See, I don't I personally don't think Lance gets traded He's still on his rookie deal. I mean, he's your quarterback too if anything Josh Giddy You have a young quarterback under contract like that. You probably just hang on to him Unless some unless some really good offer comes up, but How are they to know if Purdy is the quarterback of the future silver valentunas pelicans blue mosaic LeBron James Lakers first numbered card of the day very or the second of the day Nice one there Lakers numbered LeBron first box This is 21-22 mosaic Yeah, grapple will walk for sure. I think the Niners probably just hang on to To the two other guys that they're gonna have because they're under contract I honestly think it's that simple and then they kind of figure out Can Lance come back and like be the guy or is this Purdy the guy? Silver Kyrie Irving all NBA for the Nets Like the all NBA is ready to get my reporter junior for the Nuggets. If he's this big ever makes it big It'll be rich you and a lot of people I think Sugs coming up Al Horford mosaic Celtics red mosaic a lavert Pacers Moments Tim Duncan mosaic Spurs Now super box one Solid box there with the white mosaic for Sean Holmes and the blue LeBron James I'll work on the glare BV. Yeah, I mean we've just never seen Purdy have to do much is the thing Like so that's why I'm saying I don't know if he's the if he is the guy rookie mosaic Washington Where's I say it's odd like going into next year. He probably is but Franchise guy. I don't know red mosaic Larry for the heat. I Mean Garoppolo is do there's a stair rising stars mosaic lamella balls a cool design I mean Nick foals when a Super Bowl and they kind of just Didn't use him ever again Joe Flacco when a Super Bowl Silver Jonas Valenshunas for the Pelicans Retail I'm not sure purple mosaic. I believe Wizards re Hachimora 18 of 49 brand-new LA Laker Rui Rui go Wizards Yeah, and I like I like I said never said Lance is better. So I'm just saying I don't know if he if Purdy is the guy That's a quarterback proof team though was a Jay Chantate Rockets red mosaic Chris out for Zingas Wizards But I guess even if he is just Jimmy Garoppolo again, you just keep him because he's getting paid like a million dollars a year It's a fantastic offense. They've done so well there at building a roster that that McCaffrey trade was monstrous Silver rookie Davey on Mitchell Kings Red mosaic Julius Randall for the Knicks They're pretty much just elevated them from being like They have legit four guys that could just They're like yak monsters you're not to catch monsters Cade Frans Yeah, either way Niners are fine a quarterback of the future. They're gonna have Lance. I I I don't know I think they could trade Lance theoretically. I Don't know what they'd get in return, but I have to imagine they just Keep him because I don't know what's what what they're gonna get that would satisfy them and maybe just keep the two guys that you currently have and not shake it up and Roll with that right Lance is a QB to go to next year and you know lottery ticket insurance policy I guess a silver Bobby Portis bucks red mosaic Joe Harris Nets Introductions insert Scotty Overdrive Josh Giddy for the Thunder Carolina goes to the corral. I think Carolina drafts a quarterback this year, honestly Bears first overall probably trade it. I mean they should trade it Are they gonna pull the Cardinals and draft a quarterback again? I I don't think that's the move honestly. I think you just Do what the Eagles did with Hertz and what the bills did with Alan and get the guy a true number one receiver and then Get a no line and see what happens Mosaic go bear jazz red mosaic Donovan Mitchell for the jazz Introductions mosaic Scotty Barnes Raptors probably that's probably what Bear should do No, the overdrives are not numbered No, the giddy was not a one-on-one Jalen Suggs Primo Moody silver Lonnie Walker for the Spurs Blue mosaic Clippers Luke Kinard color match 75 and 99 rising stars. Those there's rising stars. They're cool. They're literally just a Phoenix card Yeah, it's exactly what it is, but I guess there's no Phoenix basketball. So all the chronicles they have it, but Yeah, I think what what do they say the Ravens and the Pats are like the the suitors for a de-hop trade Which makes sense both teams that need a number one receiver at any cost trade Murphy the third bonus Highlands Does de-hop want to play with Bill O'Brien, that's the problem I mean to be fair with Bill O'Brien as his as his head coach Hop was it was a monster like he was a monster RJ Barrett mosaic for the Knicks, but are they like on good terms? I have no idea red mosaic valentunas for the pelicans I guess if you could trade it there doesn't matter like if you don't have a saying where you get traded doesn't matter Lamello ball in the stair masters mosaic for the Hornets. I think Roger stays in Green Bay I Would lean that way. I don't think a trade would be shocking. I mean, he's gonna play football next year.  I could autumn mosaic Avery Bradley Lakers a rebrand. I Think there's a chance, but there's so much money. It's like 50 million dollars, dude Like a silver rookie Cade Cunningham nice one there I think he comes back for at least another year a trade I would lean Green Bay just because he's there But maybe not like a really great chance he stays there, but he yeah, you could see I could see a trade red mosaic a Chua Raptors Well, that's cool starting five Heat there. Is that Larry Robinson hero heroes on a starter? Butler and out of bio is he starting now? So I thought he's I mean he did last night because Yeah, I mean like he can he can start like he's a fine scorer, but not on their best team. Yeah, I just think defensively They probably don't like him starting All right, let's keep it going here actually before I open this one. Let's see what we got on the next one Number two just the wizards left guys. Here comes a Lincoln chat If you're watching on tiktok link is in the bio a lot of PYT said he got illusion football coming up later this afternoon Lot of teams still available random styles tonight with Sam. Yeah, that's about it man Mosaic random styles as well tonight Now we got book night Isaiah Jackson Chris Boucher Raptors red mosaic the Anthony Melton for the Grizzlies Donovan Mitchell mosaic montage jazz Be some nice rookie color or rookie auto To that auto so far No rookie color yet as far as like numbered parallels go Keon Johnson Greg Brown Isaiah Todd There we go silver rookie Jalen Green for the Rockets have had a silver Cade and a silver Jalen though, so Solid cards there definitely that is a that's not a dimple on the card. That's just a printing thing Yeah, that's not a dimple I'm gonna send a box and wrapper however though because it's like a weird Yeah, that's not an actual damage thing. It's like a printing issue like before the card was finished Bubble or something So once of the the Rockets there with that nice Jalen Green red Deontay Marise for the Spurs I think Brady I think Brady retires. I think it's like a like a 55% chance here. It's higher as though Mowbly The Sunmu That said with the way the quarter quarterback situations are in the league He could for sure play another year and be better than like half the league As long as the offensive line is good because he can't move Celtics mosaic Robert Williams the third time Lord red rookie Kai Jones Hornets Stair masters Tatum Celtics mosaic. Let's say what though You got bangles or chiefs bangles or chiefs. Uh, I'm going bangles going bangles Cade Cunningham debut I think it's bangles eagles. That's what I think mosaic deer and fox kings I honestly think the eagles aren't at all. I think they're just too complete of like a team like I got like arguably the best though line some of the best like weapons there red mosaic alex berks for the nicks like sirioni mosaic ante Edward stair masters Yeah, I said I said bangles chiefs on playoff start. I'm gonna stick with it stick with it Yeah, my home's is definitely gonna play. He's for sure gonna play. Yeah, the steve may have said Yeah, he's for sure gonna play but If he can't pull off the old razzle dazzle Consistently, I don't know man autograph mosaic mark price Cavaliers rookie autos tough to hit so far today mark price Cavaliers mosaic auto There we go silver blade Griffin for the for the nets red mosaic rookie xyre williams grizzlies starting five mosaic clippers there Zubat's Leonard Morris Paul george and her scoop Scoot Henderson Scoop Jackson Reggie Jackson not scoot Henderson though Yeah, I'm I like mosaic. Yeah designs. Definitely. They're definitely getting a little more like ambitious and like bold with the designs But I don't dislike it. Herbert jones debut and base in the same pack It looks a lot better on basketball than I think it does with football I can agree with that. I'm with you and spencer and and twitch chat. I'm with you guys silver tarantz man clippers Blue mosaic who's muck for the wizards? He should get traded right 78 of 99 He's improved a lot going. I don't know why the Lakers ever traded him Bro, he's got like a lot of swagger in his game like you like tevin booker overdrive again These are not number guys. This is how overdrive just looks Looks pretty dope. Do you know who's nasty?  He's so good. He's a really good player like probably one of the best like big big like Like other than like yonis and yokich like he's probably one of the best bigs Yeah, like after like and be honest yokich like the bigger ones He probably overall like especially like maybe not like offensively, but like he's such a good player Middleton mosaic bucks rookie red herbert jones for the pelicans mosaic trey young montage for the hawks They're not really black. There's like a really dark blue on those overdrives But they definitely I Every time I see one though.  I get like like my a little like my alert go like my alarm for a one-of-one goes off and I just Wait to see what it is. There was a barns a day beyond primo Silver lebron james all pro for the Lakers All nba, I should say it's all pros football red mosaic drew holiday bucks Again guys, we got pyt's available for a bunch of four box hobby breaks today I'd probably roll with purdy sammy, but I'm like I said, I'm not sold on purdy as like a franchise qb He just hasn't They haven't asked him to do like enough Basically, like he only has to make a handful of throws a game that are like you know Not to wide open guys So I don't know if he's done enough right now to solidify the future, but I think you roll with him Like he's he's your guy going into the next season for sure. I think Jimmy walks silver nerkage blazers red mosaic pool warriors and it's only because he's not under contract They don't have to sign him Jimmy on the open market will get a lot more than than lance and uh And purdy combined I would think or he'll get like the same amount. So he kind of just keep the guys you got mobly giddy Shaq finals mvp You know, he won three straight finals mvps Three straight James book night red mosaic alec berks for the nicks Yeah, I forgot I mean, I was I was young obviously, but I went back and looked at that. I'm like he won three straight finals mvps That's outrageous Russ westbrook moments Kobe was so young, you know, yeah Yeah, it's crazy And he won what mvp in 2000 or something so Yeah, Shaq around the late 90s late 2000s was just another animal Yeah, one of the best stretches for a big man ever for sure Yeah, maybe they have silver overdrives. Maybe we just seem to mosaic overdrives and design just looks like that But it's definitely is different. Hey, kenzie. How's it going? Happy release day Yeah, last year design was cool, too. That said I do like this design personally It's a it's a little busier, but I think that's better I think it's better to have mosaic kind of like stand stand on its own and be a little different from other products You don't want it to be the same. Yeah, the same chrome product every release, you know Mosaic rj. Hampton magic a red mosaic go-bear jazz all nba. He would all be You want to make sure it's way different than spectra way different than garland That's how that's how I feel That's the whole point right is prison mosaic was a prism parallel when it kind of just became its own thing Which is cool Thor butler Tatum's rookie year is the first year of mosaic basketball silver connelly jazz red mosaic lamello hornets You guys think the jazz can keep it up and make the playoffs We have some stun muffins They're pretty good giddy kaminga Tray murphy debut Mosaic key on johnson rookie blazers red mosaic nassir little blazers rising stars evan moblie cabs mosaic Probably my favorite common insert right there Just rising stars unless you the straight fire count is like a common Yeah, street fire is pretty fire Yeah, it's tough to hit any number of cards in mosaic. This is kind of how it always is williams moody duarte Mosaic rookie gregg ground the third blazers red mosaic louis randall nicks I watch this dear little step stair mashes mosaic throw down a nasty Yam at ovito high school. Really? Yeah, who do you play for? Oak forest or something like that come private school that came and played us moblie giddy and uh Who's the who's the old head coach of the there we go finally a rookie auto clippers jason preston on the rookie auto Old head coach for the tarheel duancy Roy williams. Yeah, he was there. He was there silver brogdon for the pacers a blue mosaic carmelo anthony lakers Lakers are two blues 49 of 99 had the lamello. Sorry. Sorry carmelo and lebron. I kind of combined their names there I didn't realize that lebron and carmelo is lamello. Wow. Whoa I know i'm not the first person to figure that out, but what the heck straight fire tray young hawks Ronnie james were they uh mcdonald's all american Yeah, I don't pay enough attention to high school basketball to know if that's good or bad Although I think i'm a normal adult that that doesn't pay attention to call high school basketball. It's not my job so A silver rookie carmen thomas and that's he's only six two I didn't realize he was that short me too red mosaic jared allen calves His younger brother's way tall. There we go stained glass. Yana sounds at a kumpo. You can bag this that's sick There we go. Yeah, the one thing about mosaic this year good or bad. Yo the stained glass is undoubtedly better this year so much better so much better There we go bucks. We'll get that magnet for you Still says ultra rare on the box. So i'm gonna assume that those are in fact very rare Those all those always do really well anyway, dude. We didn't see one in football for a long time There we go bucks the hit of break one so far as the leader in the clubhouse right there mosaic d anthony melton red mosaic paul george clippers uh luke and donch it's mosaic montage Yeah, jazz play would be interesting You think the magic sneak in Jalen green mobley. I don't think so. I think the hill is too tall to climb Although they are them healthy with ji like They're legit like good starting five Silver miles turner pacers red mosaic yokich for the nuggets. So I think next year I expect them to make at least the play in the magic like Just with how well they've drafted recently and they need to be tanking for wedgie right now I disagree. I think they kind of have to at this point. I don't think you're gonna get them Like I think they've won too much already and like they're too good of a team Who's the worst teams in league pistons scotty barns there, uh, who are the worst teams in leagues, uh stat wise guys silver caruso bulls A purple mosaic sixers james harden The beard 17 of 49 nice card sixers I think they were one of the last teams taken purple hardened for you Because I don't know if the top of my head stuff enough imagine is it pistons and like Pacers Now faces are good. Oh, yeah, that's right. They're decent. They're decent Rockets or horn. Oh, yeah, yeah, yeah, that's yeah rockets or horn rockets play zero defense They're a fun team.  The rockets with webn yama Jalen green Outland sangoon and victor webn yama.  Yes That's disgusting adding webn yaman any team is just be crazy Watch the thunder start tanking again and get him. They'll have like They'll have uh all the unicorns poku and uh Dude, literally And what's his name poku chet and uh and webn yama All right every uh all numbered cards and the autos purple james heart of the 49 sixers a blue carmelo lakers the 99 Red lamello is not numbered like put it in there though. Uh luke canard to the 99 clippers Lebron the 99 lakers white rachon holmes kings to 25 Autos jason presston clippers rookie mark price calves avery bradley lakers dillon brookes grizzlies and stained glass yana santa de kumpo for the bucks That will do it for four bucks number one. Thank you very much everybody


Hello, hope you're well. My name is Frank. Welcome back to my channel It is a pleasure to have you here with me today and for any of you wondering what that intro is from. It's my vegan girlfriend Victoria Ciro. I thought it was a cute Russian welcome I mean she hasn't been doing videos lately and blocked me on Instagram, but that's a story for a different day So what I've been eating is pretty much the same as the past few months lean meat rice Some cauliflower the digestive enzymes Kiefer as well as cookies cofier So let's go over each of those the details and Why I'm eating them? So it's actually just after 5 p.m. And I did eat breakfast earlier, which is unusual But that was the same as this meal leftovers from the day before Thankfully, I still have some more leftovers because I'm exhausted. This is the Lundberg farms Short grain sprouted brown rice decent amount of fiber good for gut motility Free of most pollutants to my knowledge and then just some organic cauliflower Very high fiber content even better for gut motility some coalene some minerals here and there I've been craving this and I kind of enjoy it. So I've been having it with my meals lately We're just gonna pop this plate in the oven to warm it up The cauliflower was cooked in a pan steel pan with some mineral water and salt The rice was steamed in the instant pot with mineral water salt as well as coconut oil As high quality as possible. We do not cut corners in life or business So I'll just warm up Here we have a petite tender steak This is one of the steaks that I cooked earlier I had one for breakfast and this one has been sitting in the pan if you guys haven't seen these on Frank East free-range meat They come packed, you know four or five to a package, you know nice lean tender Very affordable definitely one of the most underrated cuts of meat for convenience taste tenderness and I season that with equal parts salt and organic white pepper You guys kept reminding me it's a bi-white pepper and I finally did it's lower in anti-nootius apparently and I blend this up in My spice grinder. I don't know. I might sell this to you or some variant of it as a seasoning mix in the near future Little busy right now though. The salt was just you know the Peruvian pink and we have the Bolivian rose on Frank East free-range meat That was the coconut oil that we use in the rice here I have some water kefir and normally I have to strain it out of this or strain some grains out But since we made that second ferment water kefir for Saturday's video, that's what we're having today So actually made it the correct way for once. These are my digestive enzymes I promise you guys I would make something soon, and I think we're actually gonna have One component of this in the next two or three weeks you guys might be wondering This is the sourdough pizza dough getting ready. So be prepared this Saturday. You guys have been asking a while and my dad usually makes my cookies for me because I guess he's trying to help me out. He's got nothing to do around the house all day So this is the cookie dough my vegan hitomi a.k.a. Titomi cookie recipe Which is coconut oil coconut milk organic flour organic sugar a little bit of honey Some vanilla powder some vanilla extract as well as salt and then we have white chocolate chips pretty simple recipe pretty tasty Easy on my stomach at least I think you guys have seen pretty much all of this before I'm not sure if I've had the exact same combination of the cut of meat the type of rice The cauliflower or the type of kefir, but it's been very very consistent. I've been feeling better Oh one thing you guys missed that I did yesterday Which I do like two or three times a month is eating some balls Not the one you vegan furry boys like we sell lamb testicles as well as goat testicles on Frankie Syriange meat Which have bioactive testosterone and you know when I forget to do that and like my testosterone shoots down I start liking those Israeli Jewish girls and we know that's never good never good Changing your attraction levels when you're testosterone lowers some bad experiences, but I had my sheep testicles yesterday And I'm feeling you know like I should so I actually wrapped two of these in a package for myself But we sell these in one pound increments on the website This is just one tiny little lamb testicle great portion for one day And I actually had some caviar too, which I ate so it's not in there You know so I do get the Omega 3 a couple times a month I do keep my testosterone high with that a couple of times a month I also took my copper supplement yesterday, which I do take when I have The testicles as the zinc content is very high and I do get insomnia when I don't take the copper The one from organ supplements and I forgot to mention a couple things in that kefir video on Saturday that it's a raw food It's a fermented food So you're getting a lot of anti-scorbutic properties a lot of the vitamin C in your diet Super super healthy the kefir grains never go bad. So they're always alive They're always active. They just keep multiplying and you never have to purchase them again You know one thing I was doing for the past few days as I made a very very concentrated beef stock I took like a couple pounds of chuck roast put it in with some beef broth and the pressure cooker I made a really nice jus that you guys saw in the French dip video And I was like deglazing my steak with that a couple days pretty tasty I made some onions with it mushrooms in it, but nothing really consistent It is nice though if you want to add a lot of flavor to your foods whatever you're sauteing whether it's vegetables rice You could put a concentrated beef broth in it and I also did coconut amidos once or twice in the rice So add sweetness saltiness, but for me just having good quality organic food With salt on it is plenty so I actually do feel like putting the coconut aminos on my rice today and I used to like this company a Lot more coconut secret, but they started pasteurizing these aminos and they used to be raw So I'm not as much of a fan anymore, but oh well You know I always think and I said this before that if red meat was bad for you with the amount of red meat I've eaten every day carnivore diet all that stuff. It's multiple lifetimes worth of red meat. So Apparently I shouldn't be here. I was eating white rice for the past few days and Seaboke and you just started acting up a little bit. It was a little fiver. So Back to the brown rice and cauliflower. I'm really enjoying this today I did a pretty good job cooking everything like right amount of salt right amount of fat So you guys have seen this before I'll take a couple bites of the meal Then I'll go have my enzymes in the kefir and then finish the meal Oh, the other thing I forgot to show you guys in that kefir video was I do strain this when I drink it But I think I have showed this to you guys in another past day of eating videos on the moment of truth How did this pineapple apple kefir turn out? Actually really good Really good. I'm not too much of a fan of pineapple, but this is tasty And what I really like about this is I put it in the fridge for once So it's really really refreshing at some of you guys might have noticed Frank Where's the microwave my parents have listened to me for once in their life and after them waking themselves up several times By running the microwave They figured that they would get a range instead to just suck up all the air when we're cooking So now they get to just fry me with their cell phones all day You know some of you guys also asked me about high meat and putting it in my probiotic video The main issue is that It's very difficult to ferment meat properly and safely in our modern environment You know as water kefir takes a couple days to do the meat takes a very very long time And there's too many environmental factors Now I could probably eat a little more, but Honestly, this is enough for another meal.  They don't know that. Yeah, there's some like Some funky flavor in that kefir from the pineapple. I think just stick to the lemon lime Should I do a physique update and show you guys the gut I have for me to all these cookies? Maybe we'll do that on Sunday if I'm lazy take my shirt off so all the vegan girls can lie up at me Well, how you look like my boyfriend now I wonder if there were any fork bites to edit into this It didn't happen today, but there were a couple times throughout this week where I bit on my fork so hard I was like feeling my tooth to see if it chip But I don't know Thank you guys for joining me today Please drop a like on the video Leave me a comment down below Subscribe so that youtube can unsubscribe you next week and be sure to check that notification bell So they don't notify you of my videos therefore If you can check out frank-defile.com for all of my businesses support me in Trying to get people happy and healthy through high quality nutrition Thanks again guys. I'll see you tomorrow