Good evening, everyone. My name is Dana Shen and I'll be facilitating this webinar tonight.  Before we get started, I wanted to – MHPM wishes to acknowledge the traditional custodians of the land across Australia upon which our webinar presenters and participants are located. We wish to pay respect to the elders past and present and future for the memories, the traditions, the culture and hopes of Indigenous people. Before we get into the webinar tonight, there's a couple of things I just wanted to take you through. First of all, a few words about the webinar series. Welcome to the third webinar in our fourth series. In the coming months through to next year, we will be bringing you webinars on supporting the wellbeing of infants and children through a trauma-informed lens in February 2022, assessment and engagement with infants and children in April 2022 and building parents' understanding of infant mental health in June 2022. So please join us when you can and if you can at those different webinars in the future. Okay, so now let's move on to the webinar tonight. So of course you would have already seen previously the learning outcomes that we're going to be focusing on tonight. So what I think I will do is now introduce the panel. Now previously you would have already seen their bios, so I won't be going into that tonight. But I want to introduce the two panelists we have tonight, Professor Trisha Nagel, psychiatrist and senior researcher from the Northern Territory and Adele Cox, National Sector Development Manager from Snake in Victoria. And of course there's me, you're facilitated if it's not. So before we get into really responding to the kind of questions that people raised towards this webinar, I thought it would be important to just get to know our panelists a little bit more. So first of all, I have a question for both of you just to hear a little bit a bit more about each of you. So people have had a chance to look at your bios, but I thought it would be good if you could spend a little bit of time on yourselves. So the question that I have for both of you first is what are one or two of the key moments in each of your lives that bring you to the work you do? So Adele, I wondered if you could start first. Thanks, Dana. I'd like to firstly just acknowledge that I'm actually sitting on Warringerie lands here in Melbourne as part of the Greater Kulin Nation and would like to pay my respects to elders past, present and emerging. Oh, there's a there's a couple of things. I mean, one of them is, I guess, you know, I straight out of school, I kind of went down a path where I thought I wanted to become a lawyer. I had journalism as my kind of second preference and ended up going down that route. But I come from a family that have very strong connections in history with Aboriginal community control health sector. So health ended up being something that, you know, I ended up, you know, also kind of venturing down, but specifically in terms of mental health and suicide prevention. So when I was younger, and my story is one that's, it's not too uncommon for a lot of Aboriginal people. And it's one that I share to kind of give context to, you know, why I ended up in the suicide prevention and broader mental health space. And for me, it's a sad story, a bit of a sad story. So when I was when I was 21, I had a cousin who was only nine years old who took his life in Broome. And back then, which was 1998, it was something that was not seen or heard in this country. And so I often tell people that, you know, my path, the path that I ended up going down in terms of career, but also my interest in terms of learning more about mental health and broader social emotional wellbeing, you know, really came from that episode and that, you know, that incident. And for me, it was a learning journey. I wanted to and I felt like I needed to explore more, you know, why did this happen?  And what, you know, was a what started out as a pretty, you know, sad and sorry story is something that has seen me now, you know, at my age over the last two decades, and certainly more than more than half my age, or more than half of my life, rather, kind of, you know, walking down that path and ending up in that space. That interest then kind of continued on and I was fortunate to be blessed and mentored by, you know, the great Fiona Stanley. And so I was involved heavily with some early research work that the Telethon Institute did on the WA Aboriginal Child Health Survey. And so that then continued this, you know, this absolute interest and yearning to learn more and to kind of continue in that space. So it was, yeah, it was, it was somewhat by accident, but I often say that I think I was guided by my old people as well in terms of ending up in this space. Thanks so much, Adele, for sharing that. And Trisha, how about you, those one or two key moments that brought you to this place and your role? Absolutely. I just want to acknowledge that I'm on Larrakeer country and pay respect to traditions and the elders of the land and talk about how joyful it was when I came for the first time. So that's one of the key points is I came for a short visit nearly 40 years ago and loved the country, loved the people, loved the colours, loved the bush, and then came back as a psychiatrist and having also many young doctors here. And as a psychiatrist, another key moment for me was working with Aboriginal mental health workers on the inpatient unit and seeing so many unwell people coming in regularly, people from remote communities, clearly not being able to experience a culturally safe environment and not being able to be communicated with very well. Fortunately, we did start having Aboriginal mental health workers from then on, but it was very early days in recognising how important it was to to have resources and opportunities for people to speak their own language, for example, to reach out to traditional humans through their families. So that was the second one. The third one is when we as a team went over to Mendes and we had five years of consultation, five years of funding from the NH and MRC to consult around the territory in terms of what we could do. And that was the beginning of a research program that is now two decades long, seeking to render some simple messages available and especially to breach cultures. So non-Indigenous clinicians, such as myself, have some resources and some guidance in terms of improving people's possibility for our thoughts. Wonderful. Thank you, Trisha. Thank you both for sharing some of your story. I know there's so much more, but we're going to get on to the other questions now and I'm sure that some of these will come through as we continue on. So now I do want to take you through a range of questions that are really going to be responding to those learning outcomes and also to what registrants had actually asked us about what was important to them. So let's start with the issue around cultural identity and really understanding that. So I wondered, Trisha, if you could start first, what does cultural identity mean to our peoples and why is it so important to our people? It's about a sense of belonging, sense of connection. It's about who you connect to, where you connect, country and speaking from the experience I've gained from people telling me and also through our research. It's about being able to do the things that are important to you within your culture and what's important particularly is that it's linked with health. It's linked with social emotional well-being and it's linked with health and we know that ourselves that if we feel connected, you know, especially going through the recent COVID year, we know how important those social connections are. If we feel connected, we're safer, we're more likely to be able to find pathways to help. So that's a really important other side to this, that it's not only is it good for your social emotional well-being, good for your health, international research and local research shows that, you know, if not our personal experience, but it also is a protective measure in terms of not being isolated, not being vulnerable and unable to seek help. So those connections are particularly important. Thanks Trisha. And Adele, how about you and from your perspective, what does cultural identity mean to our peoples and why is it so important? Cultural identity for us is, you know, it's the core of who we are. As Trisha alluded to, it's knowing who our mob are, you know, where our country is, that connection. And also I guess understanding and part of that is the strength in terms of where particularly young persons' identity is strong, you know, their mental health is better for it.   And it's absolutely important because it is the strength that we have and it is the, you know, the thing that provides particularly young people with the tools that they need in terms of just being able to live in two worlds for a lot of them. Wonderful. And I think just to sort of highlight a couple of things that particularly stuck out to me that were really important, I think the issue about it being a protective factor, it's actually a protective factor. And I think Trisha, you made that point very clearly. But also, Del, you talked just then about walking in two worlds. Can you just expand on what you mean by that for our listeners tonight and our watchers tonight? Look, there's pressures from society. There's pressures and expectations that are set from, you know, our communities, our families often.  And this notion that I think, you know, two decades ago, you had to do one or the other. But I think we've quickly, you know, grasped the issue and the conversations that we've needed to have to actually promote the fact to our kids that, you know, you can have both, you know, have the best of both worlds in terms of being strong and knowing who you are, having that connection. But also, you know, continually looking out for those opportunities as they present. And that's why the early years and particularly around the early learning stuff is really critical because it starts to embed from an early age that understanding that our kids need in order to, you know, know that they have that choice. They can absolutely do both things. They can respond to what society pressures them to do in terms of, you know, becoming or being good citizens and contributing to, you know, the economic kind of growth of our country and our nation whilst also contributing back to the importance of what we know it is to be Aboriginal and or Torres Strait Islander and providing that, you know, that input into our family and our community setting as well. Absolutely. And I imagine and certainly from my own experience, a number of us carry that as a bit of a tension to, you know, to be able to do both, even though there's opportunities and wonders in both. So, you know, I just wanted to sort of name that because I'm about to ask you both another question about this because I think both of the things that you've said is really important. We want to focus on protective factors, the importance of connection, understanding the two ways in which we live. And I wonder now, in particular for our non-Aboriginal colleagues who are wanting to support Aboriginal and Torres Strait Islander children to connect with culture, including where, and I think this is a really important point that people will be interested in, including where children have had minimal or no connection to culture. That came up a lot in the questions. What should they be thinking about? What if a child doesn't want to connect? What should they do? So let's start from the first part of that question, which is given we want to connect children with culture, even those that have not had the connections to culture in their lives, what should our colleagues be thinking about? Trisha, can I start with you? Yes. Well, I always begin in the therapeutic space there at considerations, and then there's what you might do in your team and your organisation, and I think we'll cover all three of those. But to start with the therapeutic space, the first and central thing to do to help anyone in social emotional wellbeing is to develop trust. And there are a number of strategies to do that before a family or a child is walking into your room. And I might mention them now, so that we're really clear that we can have, and I'm always one for simplifying things, so meeting, greeting, and seating. There's a really good beginning. Who is introducing this child to you to start with? If they're a trusted person in that child's life, your relationship is going to have the potential to start at a high level in terms of trust. And who's going to be in the room, allowing those choices and being guided? And this, especially for a non-Indigenous clinician, I hope for everyone they can find a mentor in a service, in their own service, an Aboriginal or Torres Strait Islander mentor who can help with who should be there, and be there in the room, and guide some of the other important aspects of what I'm going to say, which is apart from plain English pictorial tools, throne and text-based tools, all of your discussion targeted at the age and developmental level of the child. Apart from that, what you're actually wanting to do yourself is to find out what a good cultural support plan would look like for that child, even if they're not ready. And that's where our journey will help to build our own cultural competence. And so some of the key aspects of that would be reaching out to an elder or a mentor from that child's community, always through the family, extended family. And of course, the services that are available to support those children to engage with culture. And by the time you're beginning to build that yourself, you're also aware that you can sort of begin to slip that in as a menu of options, but I would say no one size fits all. There is no hurry. It's a unique journey. Children are growing and developing each time you see them. They might be not ready today, ready tomorrow. Let's be clear what they're ready for. Cultural activities that they go along with another child you've already introduced them to might be much easier than going and participating in a traditional event that they don't feel familiar with. So there'd be a range of ways in which you yourself could not be in too much of a hurry, gather the information, develop those good relationships with other services, average on Torres Strait Islander people who can guide you. Krisha, you mentioned earlier, you made reference to a cultural support plan. And I just wondered. So, you know, part of my experience in my own life is working in really, really big organisations. And you have a lot of policy and you have a lot of bureaucracy, et cetera. And so, what I wonder from your point of view, with a cultural support plan, how do you make that live? There's one thing to write things down and to have it filed somewhere and to put it there. And you can say you've ticked it off. Yeah, I've done that cultural support plan. But how do you make something like that live? Do you have any views about that? Well, as a therapist, we could see with the questions how enthusiastic people are to help and support the younger people that they are working with. And that enthusiasm needs to, you know, we can harness it to build our own cultural confidence. And so, what brings it to life? And again, I'm focusing on the therapeutic space. Is you, as the clinician, developing those partnerships and collaborations with your local Aboriginal Health Service, with the equivalent of the link-up service, with the gather the advice yourself. This is what brings it to life. And recognise that partnership is about commitment for a length of time. So, really being there not only for that family, if you can, you know, be recognised for your change roles. But it is that length of time that that continuity of care, and it's bringing it to life within the work that you do, so that you're ready to present, as I said, a menu of options that you yourself are familiar with, which includes learning yourself about the history of the country, of that child you're trying to. So, Tricia, if I sort of go over what you just said, it's really around actually to make it live is that you're building a relationship. You're being in relationship with all these people. And you've got a personal commitment to your own learning around this. That's some of the stuff that I heard you just say, Tricia. Thank you. So, we're going to come back to that question about what if a child doesn't want to learn. But first of all, I just want to go to Adele first. What's your view about what our colleagues can think about, about connecting Aboriginal and Torres Strait Islander children to culture, particularly those that don't have a lot of connection? Look, I think I liked how Tricia kind of explained the steps and processes. And they are relatively easy. It's amazing though over the years how many times I've been approached by non-Aboriginal clinicians or non-Aboriginal workers who've just come in and they're so fearful of messing up because they want to make sure that they do things right. You're on a journey and as well as critically building that respect and that relationship with your client or with a kid, whether it's maybe with mum or with Nana as their support person, you need patience. And I think absolutely understanding. And one of the things that, as Aboriginal people, we always kind of say to non-Aboriginal people is look, come on that journey with us and understand us and have empathy. Don't sympathize. Don't feel sorry for me and kind of our legacy and that history and the struggle that we as a people have gone through. It is about acknowledging that things have happened in the past that we are still seeing the impact of today in 2021. But it is a journey and it's really important that someone makes that connection at a personal level. I taught medical students as an academic for a long time at the University of Western Australia. I remember one of the first lessons I told to year one and year two medical students was look, when you start to do your rotation on the hospital ward, make sure that you connect with someone. Speak to them as a person. Treat them as a person rather than walking into that ward and just treating the illness. And believe me, the skills you learn as you go on your journey in terms of that learning will forever be something that you take and you can apply them to any other nationality or any other kind of culturally and linguistically diverse person's background. And it's something that we've always said and we've always known if you can get it right in terms of building that relationship, understanding, knowing how to communicate effectively with our mob, then you're in good stead to be able to communicate effectively with many, many others. But it is about that understanding. It is about being patient and I really liked what Trisha said. You might have this little one who is not yet ready to tell their story, not yet ready because they haven't built up that relationship and that trust with you to kind of share what's going on for them in their life.  Thank you very much Adele and Trisha now I do want to go to that harder question here. You did touch on some of the potential strategies but I wondered what if a child doesn't want to connect with culture? What should our colleagues do in that context? Well I think not being too much of a hurry as we've just heard patients and recognising that there is a unique journey for everyone as I see it. I think those are two elements so that one that we're not hurrying anyone in this space that needs to be managed so carefully. And I think it's step by step. I think it is through advice and that's where family, extended family and a mentor and elders, whoever we can gather into supporting that child can advise us. We're not on our own. We need to develop that map of the supportive advisors around us and I'm talking as a non-indigenous person so that we don't feel that sense of helplessness or concern that we're doing something wrong and we can then hear the good stories of what's happened in terms of other children and the way in which they have managed to take what the first step was for them. But the other point I made is that if we are preparing that way for that child we are also ourselves learning and building our own cultural competence and that means we're more alert to the messages that that child will be bringing to our sessions. Great thank you Tricia and how about you Adele did you have something to add to what we would do where children don't want to make the connection you know to their culture? Look I mean there's a there's a couple of things and one of it is you know hearing that child's story you know understanding the kind of you know their background the family context you know they might be something that's you know that's still there that's traumatic in terms of you know not wanting to you know to kind of engage in that conversation. But you know look our mob and the strengths of our mob is that you know no matter where you go around the country you know our culture and the way that we celebrate and kind of show show off with pride you know our aboriginality and our identity has been morphed into so many different ways that you know we have now you know a regular calendar of events throughout the year that kind of help to celebrate you know we have NAIDOC week we you know at Snake we you know we have National Aboriginal and Children's Day you know we've got National Sorry Day so there are there are so many things on our on our calendar now annually that you know can can help to can help to engage in conversation but also is a way of kind of nicely introducing a conversation as well. But you know I think that the most critical thing is you know not to assume anything but to understand and kind of have that empathy and you know I understand and when people and when kids and when families are ready to you know discuss and you know have a yarn about some of these things as I said you know it may be for some families so traumatic and remembering we're working in a space with the early years where we have a lot of hesitation still of our families and our communities for kids to even disclose their identity because you know although although we're in 2021 you know there is still that fear of some of our families that if they disclose too much you know does that then raise the alarms for you know child protection to come in and that kind of stuff so there's there is still a level of of hesitancy and and distrust in society in general you know and I think understanding that without assuming anything is also important as well absolutely and I think Adele and certainly from my own experiences part of that is because obviously because of the history of what our people have gone through and and the subsequent policies that have occurred it's it's very hard to trust systems so um colleague our colleagues understanding that knowing that it's not personal but you can be seen in a particular type of way sometimes and give that space build the relationship and the trust and you can get to that place where people connect with you instead of seeing a system so that is I think that was a really important point and look I think this is um I think a good time now to think about um the concept of self-determination uh Adele I wondered if you could start first what does that what a self-determination mean for you for me it's it's um it's my ability to uh have control of my life um of the the things that impact on you know my my life and and my family and and it's about recognizing that there's always choice um and it's it's kind of it's a nice segue into that you know from that previous conversation because um we know that for you know for a lot of Aboriginal people there's there's an assumption that you know all of our mob are gonna you know only access the Aboriginal medical service that's that's not the case yes the majority of our mob do and that's for you know many different reasons um but the fact that they are able to have that choice in terms of you know either distance from you know where the nearest clinic is um that you know they may see a general practitioner in a you know in a mainstream clinic as opposed to going to be a a mess that might be 120 k's away um you know it's it's understanding circumstance and and the the circumstance that people and families are in but self-determination is really around uh understanding the the the importance of making sure that Aboriginal people are making decisions uh that they are part of that control in terms of governance that they um can determine uh for themselves um you know what happens from a political landscape um you know that that control and choice around economic um you know circumstances and issues as well and more broadly in terms of you know um addressing other social and broader cultural kind of determinants um and it's it's something that uh you know in Australia we have certainly moved moved in great leaps and bounds in terms of understanding this issue of self-determination and what it means I think internationally through you know things like the UN Permanent Forum on Indigenous issues you know that's really helped to pave the way for other First Nations countries across the globe as well in understanding what self-determination is and what it means and and we you know we know that without that um you know we would otherwise still be feeling the impact um more so than we are on past legislation and policies you know we we have a you know we live in a nation where we were segregated you know there there were rules that applied to us that didn't apply to you know mainstream kind of Australians um that wasn't self-determination that choice and liberty was taken away um so now that we've had this you know this resurgence and this you know absolutely wonderful kind of steps in the right direction in terms of recognizing the importance of things like that um it really has since seen you know our nation flourish um and where it's first you know when it's First Nations people can flourish and thrive then you know the entire country flourishes and thrives. Absolutely and I have to say personally I've got so excited about you know as an aside how many Aboriginal businesses we're seeing come up now but people are changing it's changing things are changing for our people and it's been a real joy to see that thanks Adele um Tricia you've had a chance as a as a clinician to to really walk beside our people and you know I can tell a lot of that has been about listening and taking time given um uh what you've seen and what you've heard what is what has you heard in terms of your understanding of self-determination and how do you support this concept in service delivery and therapeutic work well it's certainly been one of the the challenges is to shift um in through outward shift um clinicians from a standard deficit based approach to people walking into a room or into a clinical setting and to actually have a strengths based approach so it's been one of our our goals really is to say let's start and celebrate the good things in this person's life before we go any further and you know I might say that doing that we start with connectedness which is such a you know potentially such a rich wealth that Aboriginal Torres Strait Islander people have to start with those connections and then move on to strengths by doing that one's actually reversing some of what people usually do and we really have to work quite hard through our through our training and our engagement with clinicians to to say that's that's quite a reasonable thing to do to delay asking that third question which is what's the problem uh so that we gain that information so practically that's been a way of um ensuring that we began on a more equal footing because I've got a family you've got a family I've got strengths you've got strengths and we aim to stay there in the therapeutic principles that we encourage it is this is your session this is your time this is what you want it is your choice we try and avoid direct questions and maximize that sense of focusing on strengths you know focusing on um not leaving as the clinician and when we're heading is that the changes that might make and the but might be made and the decisions that that might be made are not led by us and so that's a form of self-determination within that therapeutic space that's been the primary journey and and really what those five years of consultation and further work have told us to keep doing and keep encouraging people to do it want to learn and for me what's really um powerful about what you've said Trisha too is it means that um what you're in a position that that is of high status you know being a psychiatrist um in the system that we have that kind of role has got a high status but it sounds like to to really make this connection to really allow self-determination to come through we have to be aware of our status and our power in these roles I can I feel that when you talk about it you're really you really think a lot about that I just wonder could you just talk a little bit more about how how you've made sense of that as a psychiatrist in this book well one of those strategies that we we use that I used to engage people was to to draw a house and say this is my house and Darwin here are my two children you know what would you draw you know who would you put in your house and so that strategy was immediately saying you know with people with families and homes together and also just moving again away from something that's high English and not you know impeding communication which we're always at risk of doing and just practicing that that plain English because I am a lot of this work is in remote communities in the Northern Territory and and the local language is not English so it's so important to do to go through those steps and and learn ways of of gathering that information and opening those doors with and there's no doubt that it works best through relationship it doesn't work through your professional role so taking the time to build the relationship is you know where we where we really focus for people it's about trust it's about rapport it's about engagement first second third and only then can you begin to do some therapy work thanks very much Prisha Adele um you know it's it's uh I'm really interested in your view about given what we've spoken about what you spoke about around self-determination what Prisha has spoken about about how we bring ourselves to the work I wondered if you could start first talking a little bit about what you think of conditions required around people to be able to do that I just wondered if you had a view about that um look I mean conditions you know absolutely have to be in a space and a place where it's supportive you know where where from the top down there's absolute goodwill and support for acknowledging that you know there is no one in size that feeds all that your you know your business and how you do it as you know particularly working with Aboriginal communities and with Aboriginal families is you need to you need to forever be flexible things can change at the drop of a hat you know people's priorities change and and one of the things to understand I guess is that um our way of thinking and our way of living is not individualistic what happens to me has greater impact on you know my daughter my mom and dad um you know my siblings so anytime I'm having to make a decision or a call about something I'm not just thinking about what that means for me I'm always thinking about what it also means for you know the rest of my kind of immediate and sometimes extended family um and you know that's uh that can seem tricky um and that can seem uh complex because you know you can imagine someone who's kind of new into the space is then freaking out going well hang on I just asked Adele this question around you know what what kind of um you know management in terms of her anxiety we might want to put in place but you know she she's since told me that you know um one of the you know some of the activities may need to involve her daughter so therefore do I then need to set up a separate plan you know to include include her daughter or her child um and so you know we we we we have a chuckle we're a humorous bunch of people um but it's it's one of the things that um you know over the years a lot of my non-urban friends and colleagues have said uh as they've witnessed you know the way that we kind of network and the way that we um talk about um you know our experience in our families and our friends um that that's one of the things that they're always envious of is the fact that you know what we do isn't just about us um it often is about you know everyone that's close to us in our lives um there was a I'm gonna sidetrack because there was a there was a really nice little question that came in as part of the registration process um where someone had used the example of not wanting to seem to be offending you know a family or or an Aboriginal person if they offered you know something in good will and gesture um and one of the things that I like and I think the example was um clothing you know in terms of offering yeah some some secondhand clothes um there's so many different nice little practical ways that you can kind of um respond to that particular concern or query that that that you know that person's written in about um and one of the ways you could do it is is be anonymous you know if you're in a center or a place um you know where Aboriginal people or clients frequent um you know set up in the corner a couple of little bins you know with a sign that just says you know free um kind of help yourself you know that that way you're not um you're not making someone feel ashamed um because we're very proud peoples um but it's also it's a way of actually showing in a in a really nice way that's so simple um that you care that you care as a worker that your service and your organization cares um and and I see it all the time you know you have a lot of our services Aboriginal services where you'll get donations dropped off of you know bread from bakers delight or something you know this is not a plug for any any promos here but um our families you know they thrive and they know when the drop-off is going to happen so you know they'll be waiting or they'll send the kids in it's little things like this that that help to kind of bridge um you know anxieties that that our families may have about certain organizations or services so there's there's lots of really nice little practical ways if you can kind of bridge that gap and that that um you know concern if someone does have have concern or issue thanks so much for doing what I really like about that um example is and what you've given is that families have the choice to choose they choose if they want those things and that gives power back to people about about their own choices about things so I think that's very powerful Trisha um I any thoughts that you had about the conditions required to make some of this work you know really well around a practitioner around our colleagues yes I just wanted to talk about the importance of elements of cultural competence and that it's a it's a journey for for us and it's an aspiration that we can build our awareness of the cultural lens that we see the world through and our awareness that there are many different worldviews and and ensure in terms of conditions that aspiration is important another condition is to have a positivity related to the difference to really be quite clear that this is this such a rich and wonderful opportunity that we are surrounded by different cultures and and then a final point to that is to have a commitment to to learning to learning how to communicate cross-culturally and to learning more about the the way in which cultures differ and and worldviews different impact upon the way people respond so you know that needs to generate sort of spread through an organization but I would also say we don't have to despair if we're in an organization that hasn't made those changes I think that can be you know different different lengths of time for different organizations but if we think about the therapeutic space we can control and if we think about perhaps our team we can then bring in some some really practical ways of welcoming and giving messages that this is an Aboriginal friendly place with the posters we have the local art that we choose I mentioned who it is that meets and greets you know with wearing shirts perhaps that represent you know the service and a message that Aboriginal people are important and that's also linked with that you know celebrating made or we can really show that we even if it's only in that therapeutic space that's where we're endeavoring to learn and to be and to invite trust thank you Trisha we're going to move on now to some really kind of inviting you to talk a bit about the practical side the strategies that our colleagues might want to think about more strategies so I wondered and Adele this question's for you first in designing or implementing strategies to support cultural needs with children and families what are the key considerations and components you know in the context of intergenerational trauma and domestic and family violence and many other things that our communities are facing yeah what are those key considerations and components I'd like to start with you first with that yeah look I think it comes from you know we we we all touched on it a bit earlier in terms of that issue around governance and making sure that you've got you know good local indigenous leadership as part of you know the core of your business um part of that is is understanding and and you know asking as an organization kind of asking for help and reaching out to you know to make connections with other services where you yourself don't have the confidence to do it or your service isn't quite there yet um we've we've seen uh you know in Australia we've we've got many organizations now and and you know the numbers seem to be increasing annually uh where a lot of organizations now are understanding the importance of making sure that they have uh that acknowledgement to um you know accepting acknowledging and understanding um you know Aboriginal and Torres Strait Islander communities a bit better and so we've got reconciliation Australia who you know support the reconciliation action plans across the country there are different levels I think it's Trisha says you know it's it's nice to acknowledge that you know if you don't have all the answers right now um you know acknowledge that um and and actually do it in a way that is is better for you to then progress so that you do get to a stage where you are feeling more confident um you know and and able to um you know with with some uh level of um uh assurity kind of you know um recognize you know when you've reached that space there's there's um you know connection to other Aboriginal organizations is going to be really critical um and at Snake we do a lot of work and we respond to a lot of kind of calls and queries that come in and and you know I've only been at Snake for uh since since um May but one of the things that I've seen and I've absolutely been loving is is the calls that I get from you know a non-Aboriginal NGO group of you know a small number of daycare centres in you know in rural New South Wales as an example who phoned up saying hey you know we've got four centres under our banner one of them has you know about 30 percent Aboriginal kids who attend the daycare um and one of the things that my staff and our team are always asking for is they they want to learn more they want to understand how they can you know better engage with these kids and with their families in the community um but while we're in that conversation you know our other three centres that you know actually don't have on record any Aboriginal kids you know I actually want them to also go through that learning um and that stuff has been brilliant to kind of be back in this space um you know and and seeing this shift in attitudes um has been absolutely wonderful um and it's you know it's one of the things that you know we're we're blessed that that we are seeing uh and and we don't see enough of these you know good good stories out in the media and you know being promoted um but they are there and they exist um and you know there's there's I mean considerations I think Trisha and I have touched on us you know some of them already from that previous question um I think in terms of organ at the organisational level um I shared a couple of slides here um Donna I might get you to put them up so we did some work with the the National Office of Child Safety um to further explore the 10 principles that were developed by the Australian Human Rights Commission um and part of that work was around responding to uh the child safety standards that were recommended by you know the the previous Royal Commission into institutional responses to child sexual abuse and what government recognised pretty much straight away was that through consultations and through the feedback that they were getting there were a number of submissions that were received from organisations who said look we actually need to learn these but we need to learn it in a practical way that we can understand it and be better uh to you know and be better able to respond to the needs of Aboriginal children uh and Aboriginal families who are coming into you know access the supports and services that we provide uh so the National Office for Child Safety then engaged um Snake and Vacker uh through a partnership where we co-designed and between the three of us as the organisations this very practical guide and resource was then developed it takes you through each of the 10 principles it outlines you know things you might want to consider doing and it's a really nice way of kind of just helping you um and helping you to navigate through you know each of those those principles and and understand better how your organisation um and Trisha's touched on it in terms of you know understanding cultural safety and what that means at an organisational level um so this this is a resource and a tool that was um that was launched midway this year it's something that we are still promoting uh and it's something that I would encourage practitioners uh to you know to get a hold of have a look at and absolutely encourage your organisation to to get on board with this uh because you know we might have the the brilliant will of an individual practitioner who wants to make change and and do good in this you know in this area um but unless they're supported by their organisation and their employer uh then you know we're not going to see much change happen and and it will be a bit of a struggle thank you so much Adele Trisha is there anything that you want to add on to that question so in designing or implementing strategies to support cultural needs with children and families what are some of the key considerations and components was there anything that you'd like to add before I ask you a bit more about um specific examples and strategies and approaches yes we've opened the door we've talked about meeting and greeting and we've had Adele's discussion about the organisation thank you for that document and that great work Adele it's really informative there's a lot of practical strategies um as we open the door I think there are a few things to be put in place bearing in mind um that we need trauma informed care so I just want to add to what we've already talked about and say that empowerment that strengths-based approach to ensure that we're not reinforcing trauma or do the best that we can ensuring that we're very careful in terms of what's available to be seen looking at gender specific entries gender specific issues again just very carefully having that awareness that we don't want to trigger any retraumatisation and having an empowering approach which we've already mentioned choice we've mentioned so choice all over again and outreach so that we're the choice if we can as practitioners as an organisation have that flexibility so that we're not dragging people into what can be or feel like unfriendly scary frightening traumatising environment so one last thing I'll say for the group that we work with transport just if we can help with transport if people are coming in so the really high performing services from my point of view and down and I've got a bus they get out they help people there were quite a few people dealing with one of those basic issues which is about ensuring that we are welcoming and supporting the people who need it. Thank you very much Trisha and now as I kind of slightly introduce there before that question it'd be great to hear from you Trisha to talk a bit more about some specific examples of strategies and approaches that would be useful in one-to-one and group settings people were very interested about that and in particular that rural or remote traditional settings too so kind of like the two-fold question but first of all one-to-one or group settings any perspectives that you can bring on that which would be great. Yes well I think I've mentioned that what we want to do is if possible have an Aboriginal worker from that community there and an awareness of language and literacy differences and that will apply we mustn't again make assumptions in terms of urban versus versus remote certainly here in Darwin there are a lot of remote people just passing through Darwin staying in town so having that openness that's a specific beginning point building trust and then what we've found is that people are not particularly wanting to spend long with us so brief interventions and the direction that we have gone we've been recommending brief interventions that made three reasons one is we still don't have a broad well-being workforce that's culturally competent so we need interventions that don't require a lot of training that's one reason another reason is that people often spend a long time on assessment and you end up with a tired person or family or child and nothing's being delivered in that session so we want to we recommend that assessment is is shortened you know engagement and rapport or strength and and the brief intervention is brought in at that time because of the third reason which is as I've said people are busy they're going places that's been my experience a very little interest in engaging in long therapy sessions so our task is to develop brief interventions that address some other key issues the holistic nature of the way people experience social emotional well-being as well as the the language and literacy issues so I might direct us to those slides now if you like Dana because this gives an example of one approach which is we have been using and gaining a lot of feedback in terms of this approach and what we tried to do with this brief intervention which has four steps I'll only show the first two what we tried to do was to also help non-indigenous practitioners without any cultural competence training to gently enter a therapeutic session and so there's the first step after opening the door after moving into the session and those other tips that we've made the first step is beginning to have a conversation about family and we have this approach in this electronic version this is a an app that can be downloaded for free and we'll also show that the the written here plans that also follow the same sequence so taking time sometimes people don't get beyond the people in the first session and we've had people working forensic mental health services and say okay well it's as far as the got for now but for those of us you know clinicians all of us can recognize that's actually a really good place to begin treatment you'll have already developed a support network brought it to life and your one step even if that was all you did for most of it that that begins to address a sense of belonging and connections this is a low intensity cognitive behavioral therapy intervention that I'm describing that's the first step the second step is the next slide and this is the way we've approached that next step of gathering information avoiding asking different questions if we can avoiding sitting face to face sitting side by side and prompting with options and this is where it's your story not about you know asking each question one after the other the actually it's about saying are any of these things strengths for you and I'll just mention only after that positive you know enjoyable beginning where we hope that some trust and rapport has built as well as there's getting much stronger sense of what's going on for that person where we then talk about worries and what we do in this brief intervention is set lifestyle goals what's safe about it is that we're looking at the priorities from through the lens of that person if you follow this this path the goals they choose will be their goals related to their strengths and their worries that's usually do more of what keeps me strong less of what's taking my worries what's giving me worries so what we've developed is there is a brief intervention I've mentioned it's a low intensity cognitive behavioral therapy intervention and it's one that you can deliver opportunistically on the run but it also is quite a thorough assessment and will grow as you as rapport develops and you see that person that child or that family again so you mentioned individual and group yes you can do it in a group setting as well we don't need to be guided necessarily by the pictures the approach by self-stands which is let's ensure that we're hearing from that person what their strengths are first before the worries and setting up goals for change that they're setting absolutely and thank you so much Tisha and there was a some final resources that I also know that you wanted to share which I'll bring up too as well yes thanks that's the the written version so that says stay strong plan there and the first two slides were from the stay strong app so that evolved from those initial five years that I was talking about earlier and and now is one of the ways in which we train people around the country in delivering a brief intervention and getting it in there nice and quickly so people don't go away and with nothing great thank you so much to both of you it's it's surprising how fast the time has gone tonight so I've got one more question and now I want to have have you both have a chance to reflect give any final reflections that you want to give the people but a big question first to both of you so essentially I mean you've talked about so many different things tonight about how we engage self-determination cultural considerations approaches strategies all sorts of ways in which we can support connection with culture and have cultural consideration and so much of that takes time and means it's in relationship etc I want to ask a big question that I think will come up for people because they're in organizations that are busy they've got pressures all over the place um so I wonder you know from both of your experiences and I wonder if Adele you could start first what are the conditions required in organizations and systems to genuinely embed these ways of working from what you and Trisha have spoken about tonight just trying to think what's uh you know Dana what's another term other than condition to one of the kinds of things yeah yeah totally um what are the kinds of funding requirements policy management structures ways of being in an organization that is really going to support this kind of work genuinely support this kind of work yeah look I think first and foremost is that leadership from the top kind of acknowledging that um you know the need to respond to and prioritize uh Aboriginal and Torres Strait Islander kind of issues um children's needs um depending on what kind of service you are obviously you know without understanding and knowing and and doing a mapping of you know each service in understanding the context in which that organization itself comes from um we've got um you know we've we've got some really great um changes and and movements that have happened where we've seen a real kind of promotion and push for not Aboriginal services where they haven't had the capacity yet in terms of having either an internal Aboriginal engagement strategy and increasing you know the number of of Indigenous people as part of their workforce and and kind of meeting those markers um where they you know could engage and and make that you know established relationship and genuine partnerships with other organizations in the area um there's there's uh you know things such as uh we we mentioned a reconciliation action plan um you know reps exist not just for organizations who who have prioritized you know Aboriginal and Torres Strait Islander kind of issues at the fore but a genuine interest from organizations who actually just want to do better in in Australian society in responding more broadly to you know supporting culture and and identity and that kind of stuff other things I mean you know we we at Snake um you know some of your some of the participants may have been privy to and and you know heard kind of recent announcements um several months ago uh about a partnership between Snake and Life Without Barriers and and Life Without Barriers as a major you know non-Indigenous NGO have made the commitment that intent you know by 10 years they will have transferred um all of the Indigenous kind of specific services and and supports over to Aboriginal community controlled organizations um and part of that is is again tying it back to self-determination um it's around you know looking at how do we better address kind of the broader social determinants um and so we've got efforts like that that are happening right now um and and there's been a real shift um I think positively um that's showing you know that the things can be done if if people are willing to uh to consider change and part of that change is is you know and thinking about funding streams and and that kind of stuff uh you know a lot of us are still working with governments and advocating to ensure that they you know uh make sure that they are given sound advice from Aboriginal leadership in terms of what happens around funding um allocations around you know new policy and program development um and you know the know-how's there um you know we've had an absolute you know the number of Aboriginal and social and academics we have and and you know people who are kind of at the fore of making these decisions um is is brilliant and and we should be making you know better use of um and certainly considering more inclusion of as well um and I think part of it is you know making sure that we're at the table um you know it has to be it has if it's about us it has to be with us all right thank you Adele and have it you Tricia um what are the sorts of conditions system structures processes that you think need to be there for to truly embed this kind of work from your learning well there needs to be the aspiration from the organization and certainly the resources around the wrap planning are fantastic and we've talked about the elements within an organization that shows that it's trying so most of them have come out you know you're recruiting you're aiming to recruit and retain an Aboriginal and Torres Strait Island workforce you're aiming to have leaders and governance inclusive of Aboriginal people you want firm strong lasting collaborations with Aboriginal services that are relevant to your organization and you want your policies and your procedures to to weed out anything that's discriminatory and to be committed to anti-discrimination commit the organization to cultural learning and ensure that you try aspiring to a culturally competent workforce by some of those other obvious um uh elements that we've talked about having your organization with local artwork we're celebrating key key moments acknowledging key elements of that of that important calendar that we've talked about now one of the ways to help the organization is to because you mentioned how busy we all are well you know the advantages there's a lot of rushing around being busy because we're not doing the job very well and I mentioned you know back when Aboriginal people were coming in from remote communities and coming in again the next month and coming in again the next month if we actually manage our services create cultural safety develop our our therapies so that they're carefully carefully crafted and tailored we save ourselves time so um I just wanted to add to all of what Adele said just those other right thank you so much for sure and now we're coming really soon to closing tonight and I just wanted to give each of you an opportunity you've got about 30 seconds each to really kind of give you know a key message that you want to leave people with tonight out of all of the things that you spoke about Adele firstly is there a you know a key sentence a key sort of messages that you'd like to give um in closing tonight okay I think it's it's one of support um supporting understand you know support and acknowledging that it's it's um it's it's not going to come automatically um you know someone's ability to to engage effectively and and be able to communicate and you know establish rapport and trust and and that respect with with an Aboriginal person um but I really love what Trisha said is you know um find a mentor and and grab hold of them um one of the things that I I like and I often tell people is look there's um there's no stupid question I'd rather you ask me something um you know in a safe and secure environment and and I then be able to respond in a way that you know helps your learning and and you know kind of helps you on on that journey um rather than you kind of continuing and and you know keeping that to yourselves and assuming things and and that's the other thing never never assume anything always ask absolutely absolutely thank you so much Adele and Trisha is a final message that you'd like to give before we close move towards closing well I think I'll reinforce the importance of perhaps shifting the way we usually work it's very difficult as a clinician to do that but to aspire to shift into a strength-based approach to shift into a sharing and a collaboration and present presentation of the menu of options and move away from our our training which tells us that we do we must know and we must decide and we must set the goals so that's the first one the second one is to just commit to a culture to learning to learning about culture and building our own cultural competence it's just a journey wonderful well thank you so much Trisha and Adele for tonight it's been a real delight to be facilitating and and learning and hearing from both of you so thanks again to both of you thank you Donna thanks Dana thanks Adele and thank you all tonight for participating so um you know please ensure that you complete the feedback survey before you log out click the yellow speech bubble icon on the top top right hand corner of your screen to open the survey your statements of attendance first webinar will be issued within four to six weeks and each participant will be sent a link of the recording if you missed anything tonight so you'll be able to um have a look back on that there's a range of resources and further reading i won't go through that tonight except to say that there's lots of stuff for you to have a look at and of course remember the future webinars that are coming up soon the webinar was quote code produced by mhpn then the emerging minds for the emerging minds national workforce center for child mental health project the nwcc mh is funded by the australian government department of health under the national support for child and youth mental health program would you like to continue this discussion well you can or perhaps start discussing issues of local relevance mhpn offer project offers are available to help you established or join these networks face-to-face or online there are 373 around the country as well as online networks visit your online map to find out which networks are close to you at mhpn.org.au or contact Jackie O'Loughlin at networks at mhpn.org.au and finally before i close i'd like to acknowledge the consumers and carers who have lived with mental illness in the past and those who continue to live with mental illness in the present thank you to everyone for your participation this evening have a good and wonderful and restful night thank you


My name's Nathan Montgomery and last week we went over the basic functions of the Dynamics Pro system such as entering in contacts, importing contacts and we finished up by showing you how to set up a video email. Now with video email you're going to need a YouTube account. Before we get into setting up a YouTube account, Brian wanted me to walk you through and show you how to use the calendar right inside your Dynamics Pro. So what you'll first want to do is you want to go to MyDynamics CRM.com forward slash login.aspx and then you're going to log in with your email and password for my demo purposes. I'll just put in my username. Now of course if you enter in your email address that's not working just put forgot my password and our system will send you a temporary password so you can log in. Alright so once you're logged in you'll see the calendar up the top. So you'll see it right here. And before I get into the calendar the calendar is something that is time specific. So you're meeting a client at 10 a.m. or you're checking email from this time to this time. To do isn't really time sensitive but it just has to be done that that day and these two kind of go hand in hand. So if you click on calendar and we want to go to monthly. So we want to enter in here and we're going to check voicemails and we're going to block off from 8.30 a.m. until 8.45. That's p.m. we don't want to block off out long to check voicemails. So there we go. I'm going to just assume that we're going to check this every weekday. Now if you want to do it Saturday and Sunday you can do it every day or if you're doing it Monday through Friday you just put every weekday and then we're going to select the maximum amount occurrences which is 52 and then maybe you want to color code it down here. And we don't have to link appointment to contact or deal so we're just going to go ahead and click on save. And then now it's going to go ahead and put it in your schedule daily and then maybe now you want to check emails and we're going to do that from 8.45 a.m. to 9 a.m. Again we're going to do it every weekday. 52 occurrences and we're going to use the yellow and click save. Let's just say that you accidentally messed up right there and maybe you just did it actually let me show you on this next one how to do this. Maybe from 9 to 9.30 a.m. you're going to work on active sales force. Now you'll learn this in a later module but and you're going to do this from 9 a.m. to 9.30 a.m. and let's just say you actually messed up and you put every day instead of every weekday and then you did 52 occurrences. 52 occurrences and you're going to put this as purple and then you're going to click save and you're like oh no I didn't want to do that on Saturday. Now the way that you delete this is you have to click on this open it up and then you'll see this delete all recurrences. So go ahead and click on that hit OK and then now you go back in and you could correct it. Go ahead and select my time 9 a.m. to 9.30 a.m. every weekday. 52 and save.  Actually let's go ahead and say that you were checking voicemail with Kathy Allen and she left you a voicemail and she was just checking up on some things and or maybe you're maybe someone from your office say hey we got a bunch of offers that are in you need to set up a time with Kathy to to sit down with her and go over the offers. Well the good thing is you go into this to-do right here and if you click to do and you go right here to add to do to do add to do and then set up time with Kathy to review offers and the due date is November 16th received offer received three offers today call Kathy and set up time and a kind of repetitive up here but you put whatever the details are and then that's of course going to be a phone call so you're gonna call Kathy and then click save. Now the good thing is whenever you go up to your calendar and your daily to-dos you select the sixteenth and then right here on the side here's your to-do so you're gonna check voicemails from 8.30 to 8.45 then check emails from 8.45 to 9 then you're gonna work on your active sales force and then once you're done with all these you'll be like alright well what do I gotta do today when you click on this over here to the to-dos it's gonna take you right into Kathy's contact card and then once you completed this all you have to do is hit complete, save, and then you'll notice with the calendar it updates and it puts a slash to it letting you know that you've completed that to-do. So pretty easy how to set up a calendar right inside of your Dynamics Pro it's actually already set up all you have to do is learn to enter in information so you're good to go there so. Alright so that's pretty simple. Make sure you start putting in your appointments on your calendar so you start structuring your day out a little bit better Brian went over that with you a little bit and one little thing I want to let you know about the calendar before I go into the YouTube is that you may get an error when you're using your calendar and if you get an error it's because your web browser is zoomed in or out you want to make sure that when you're using your calendar that you have the zoom on one hundred percent so basically up here in the top right hand corner if you click on this you'll see that there's a zoom and if you go out or and sometimes it causes an error so make sure that's on one hundred percent if you are using firefox then if you click on this menu up here at the top here it is right here zoom in and out that's where you find your zoom and of course if you have safari YouTube is the best reference I mean it really is for for anything it shows you step by step so maybe for instance you want to how to zoom in on safari alright how to zoom in and out so this will if you basically go in here and ask what to do then it'll have tons of video that shows you how to do certain things alright if you have any questions about the counter you get an error and you can't figure it out with the zoom part just email support at mydynamicspro.com so alright so let's go ahead and I want to show you all how to set up a YouTube account because you'll notice if you go in if you're in your spider pro and then you go to email templates and up here in the sample section of the email templates if you click on it you'll find video email template right here and if you click on it then it'll take it from the samples and it'll say right here email template has been copied to your account so if you scroll down to the bottom because it's in alphabetic order here's your video email template and if you click on it and then click on this change video it's gonna say paste the YouTube link or YouTube video ID here so that's why you need to create your YouTube channel so whenever you do a video then you're gonna upload it to your YouTube account and then it's gonna give you a link and then you could put it into a video email template so let's go ahead and get you a YouTube account and if you already have a YouTube account but maybe you have some like I don't know some videos of your kids with the piano recital or whatever it may be you might want to start a new YouTube channel just for your marketing stuff it's kind of better to keep church and state kind of separate on there so that's what I would suggest if you already have a YouTube account which you really hasn't haven't dedicated it to your marketing let's go ahead and just get a new YouTube account and you can only have one YouTube account per Gmail account so the reason why you have to have a Gmail account is because Google owns YouTube so the first thing that you want to do is go to youtube.com and then up here in the top right hand corner you'll see sign in and then this is gonna take you to a sign in page and if you are wanting to start a brand new YouTube channel you go to this more options right here and then here's a create account so you're gonna click on create account alright and then I'm gonna use my brother as the demo here so whenever you tab through there you'll notice you cannot create an account with this don't name it Gmail.com so basically you'll just have to put I would like a new Gmail address so you click on I would like to do Gmail and then it pre-fills the Gmail part and then just go ahead and do that again alright so now you notice it doesn't give you an error and now we're gonna create a password we go ahead and put in his phone number here real quick alright and once you update that it'll just say privacy in terms and you scroll down to the bottom after you read it and you hit I agree welcome your new email address is there it is and thanks for creating Google account used to subscribe to channels so right now we want to continue to YouTube alright so now we're on the YouTube page and at this point what we want to do is we want to go to the new Gmail account so if you open up a new tab up here by clicking on the plus or the tab area right here and all you have to do is type in Gmail because now you're already logged in because you just created your account X off there and then you'll see Daniel from Google and they'll give you some welcome to YouTube get the most out of YouTube uploading your videos making playlists you know here's some more tips your account and then down here is if you click on get I'm getting on Google Play or the App Store then you go ahead and do the free download there we go and you want to download that on your phone or you just go right on your phone click on the App Store Google Play Store and click on and then type in YouTube and then just upload it right there you sign in with your email and your password and then it'll download the YouTube app directly onto your phone it'll look like this little icon and that way whenever you're you can actually you know it ain't like you have to have a high definition video camera anything I mean really the phones nowadays with iPhone and Android phones like the Samsung Galaxy or the Note or whatever it may be those phones have such great recording high definition with their videos if I give you any kind of a any kind of tip it would be whenever you're recording a video make sure that your phone is turned sideways horizontal and not vertical up and down and when it turns sideways they'll activate the high definition because if not I'll have lines I don't know a good example see if it has anything down through here done really but just make sure you tune your phone sideways alright so now what you want to do is we want to go ahead and start customizing the YouTube channel a little bit so if you go up here to the top right you'll notice you have a little avatar up here and if you click on it you go to my channel create creator studio so let's just click on my channel it says use YouTube as Josh Headley or use a business or other name so if I click on use a business or other name we can put Lakeland real estate 101 because you want to look at your YouTube channel as a resource so that's why I'm gonna put Lakeland real estate 101 or Lakeland Loans 101 whatever it may be so now I'm gonna hit create and it's just saying that we need to verify the account so let me go ahead and put his and we'll just do a text message and then they're gonna text message you a verification code so when you get that code you're just gonna type that in so let me go ahead and put that over here and hit continue alright perfect so now if you go up here to the top click on the avatar we're gonna go to creator studio so go ahead and click on the avatar and then creator studio alright so now you're at your dashboard you have your video manager over here that if you click on this it'll show videos that you've uploaded any playlist that type of stuff so let's go ahead and go back to the dashboard and really at this point you just start uploading videos if you want so but let's go ahead and customize this a little bit by going to the dashboard top left creator studio so we're here and then we're gonna click on view channel up here and right here this is what people would see if they came to your YouTube channel so pretty boring right now but we're gonna go ahead and add an image right here by clicking on the avatar there's a little camera so click on that says your channel icon comes up comes from your Google account changes may take a few minutes to show on your channel a lot of times it takes more than a few minutes it can take hours before they update it so but anyway let's go ahead and click on edit and then we're gonna upload a photo and I'm just gonna use our company logo for this particular example you put your picture or your logo hit done and now you can see your logos in there alright so if I click on this little box up here these are your apps and I'm gonna click on the YouTube icon and then I'm gonna click on the avatar again and go to creator studio and if I click on view channel again and then customize channel alright so as I said before this could take hours to show up so don't worry if it's not showing up right now it will show up later on then here's add channel art so if you click on add channel art you can either upload some photos from your computer your photos would be photos that you had if you had a prior account this is a brand new account so there's nothing there or you could just use the gallery and use one of theirs inside their gallery so alright so let's just say that I'm gonna actually I'm gonna upload a photo so if I chose to use this one I could just click on this and then select I'm gonna upload a photo and I'm just gonna use this little keyboard right here just as an example there we go and then says your channel art is going to look a bit different across devices here are some examples so it kind of shows you you know what it look like on desktop TV and mobile now and then right here you can adjust the crop so if you click on adjust crop this is what will be seen like on the mobile devices this is what will be seen on like say iPads or a tablet and then this would be like full screen TV or something like a smart TV or something so I'm gonna go ahead and hit select and you'll see that it's saving there it goes it says save alright so I'm gonna go ahead and click on actually you know I'm gonna click on this video manager right here it's right above my avatar now that I got my picture in there that hasn't shown up yet and then we got the background or the channel art in the background so I'm going to click on video manager alright so now now that you're at the video manager it shows your videos and your playlist so let me show you how to upload a video to your YouTube channel so let's just say that give you a good example of a video to do so for instance I have a friend that he has a really good YouTube channel that he created and this is his channel art if you go down here he has different videos about certain things and one of them is buying versus renting so this one's about two minutes and 12 seconds the best many American dreams are built on the the best practice to do is keep them under a minute and 30 seconds just because people's attention span is so short but you go over a minute and 30 seconds it's good to keep a video short because it keeps people on the videos and also to the way YouTube sees it is if they go from one video to another then they know that your content is relevant to what they're searching for so it's best to keep them short so it goes from one thing to another that always helps out quite a bit so alright so let me go back to our YouTube channel and we're going to go ahead and click on upload which is that little up button and then select files to upload or drag and drop videos here so right here's public unlisted private schedule okay so if you have it private and then you send a video email with the link in there they're not going to be able to view it you may be able to view it because you're logged into your YouTube account when you click on it it'll you know see that you're logged in and it'll show you the video but if you're wanting other people or clients to see your videos you want to make sure you keep us on public so then I'm just going to click on this arrow right here point to the top and then here's a little short video and I just chose this one because it's short and it doesn't take very much time to upload a shorter video so during this time while your video is uploading you go ahead and start putting the title in there so like for instance on that one that he did buy versus rent the description kind of cool I like what I like what he does on his descriptions like if you click on this the show more under his descriptions he's basically just took his script what he's saying in his video and he just pasted it right on the description and then at the very the very end he included you know his website his facebook page his twitter his snapchat that type of stuff so it's good in the description to also include all that stuff too so that'd be great to do the description right there so let's just go ahead and just copy this for right now this is an example so that's your script pop it in there and then you put in your facebook links your website links down here so and the best thing to do is go to the actual website so um let's just say that let me go back to his there's twitter so the best thing to do is go to the actual website and then highlight this whole thing and then right click and copy go back whoops and then you want to paste by right clicking and pasting all the different accounts so you put your facebook your website that type thing now tags tags are really really good for finding stuff so so buy buy versus rent so real estate would be a good tag mortgage loans buy versus rent um just basically anything that the video is about go in there and tag away because more tags that you have the better that they find you here's another place that you could actually put public unlisted private so if you you know it's just best to kind of go through it here and you could also add this to a playlist maybe buy versus rent you'd have under um you know first time home buyer is maybe you want to have a series that's set up so you want to have a playlist that has video specific to first time home buyers um playlists are great to have so let's go ahead and once you type that in there you just click it and then we're going to create all right so now we added that to the first time home buyer playlist all right so once this is done processing then you'll see these video thumbnails down here now the video thumbnails are the video thumbnails are what you'll see on the front of the video just as a picture so um for instance this video that's the thumbnail that's the thumbnail so that these are the thumbnails of whatever you select all right so this is almost done processing it says about three seconds remaining it's a very long three seconds we're almost finished just want this to generate a thumbnail we got one second and we're pretty much done so and then there's there's the uh there's the link that you'll be using for your videos all right so it's process um processing done and now you'll notice it generates some thumbnails in here so for this particular one i'm going to select this thumbnail right here and then i'm going to click on publish and now you're done it is in there all right so all these changes are saved right here so i'm going to click on this creator studio so i clicked on the icon again creator studio and now i want to view my channel and there we go so now it's starting to look a little bit more like our friend Robbie's here when we go to his homepage there we go so it's looking a lot more like that kind of toggle back and forth the only thing is is it's going to actually um this will show later on like i said so um if you go to this about section there's nothing in the about so what we want to do is we want to go to customize channel again and then you'll notice uh up here at the very top there's an about section if you click on about then i'll bring you to the channel description so the channel description is basically uh you know what your what your youtube channel is about and why um people should subscribe to your channel because you're a resource for them if they need you um and then you're gonna you could add your business email right there select your country and then also here this is a great place to put links like your website your facebook uh your twitter things like that so basically right here that's where this will populate when you put your links right there so show up here in the top right hand corner and that's all it is to uh to upload in a video then if you go to my channel right here it's going to take you to your channel and you click on videos and then if you click on the video right here it'll open it up i wanted all right and then so this is your video and then up here you'll just grab this link or down here there's a little share button and you can just grab the link right here and hit copy okay so now you have this link copied and if you go back to your dynamics pro and you want to send out a video email um first you want to create the email template so you'll go to email templates and then of course a little at the very beginning we took this video email template template and we clicked it and when we did it took it from the samples and imported it in so i could see video email template right here and we can put buy versus rent all right and then so the name again we kind of went over this on the module one but the name is the name of the email template that you'll see in the list the subject line is the what will be in the subject line whenever you send it to your recipient and then that will be in their email inbox so before you go and change out the video what you want to do is you want to scroll down here and click apply and then we're going to want to change out the video right here and right here it says video id paste a youtube link or youtube video id here of course what we did is we grabbed that right there after clicking on the share that's for how we got that right click copy so we'll delete whatever's in there and then we'll paste in the video that we just did click apply that will change it out buy versus rent and then update email template all right and then you just change it from video email to buy versus rent you have your header in there automatically your footer you're gonna go ahead and hit save and slide that out of the way slide this one out of the way all right so now if i wanted to send that to an individual contact i'd go up here to the search and let's just go ahead and send it to myself so once i did my search up here now i click on my contact name and looks like this email has not been opted in yet so if you see this gray box right here this just means that you need to opt my email in because if you try to send an email system says this contacts email address is not opted in so you're gonna have to get click close and then you could you could actually opt them in by clicking on this envelope with the plus sign with the green around it and i understand and agree continue you absolutely have permission to send emails to this contact and add to opt-in list now i went a little faster this time because we've already showed you this on the phase one module one so i went a little bit quicker if uh if you need to review that uh phase one module one training just email support at mydynamicspro.com and in the subject line just put something like please send phase one module one uh video or training it doesn't matter all right so now if i want to send this video email to myself i'll click click on this actions right here send email and then right here you'll select the template all right there's all the different video email so there's a video email template by versus rent and then there it is right there and i'm gonna click send email all right there we go and just waiting for that email to come through there we go right there click to watch video and then we'll go back i'm gonna go to the home really i should just refresh that page and then if you go down here to the bottom you can just click on this analytics tab you see what time the email was sent and then what time that the link was clicked so you can tell that that the video was clicked on and that someone watched the video so it's a good thing to see the analytics so


This is JSA TV and JSA Podcast, the newsroom for telecom and data center professionals. I'm Dean Perine, Executive Vice President at JSA, and we are coming at you on location in beautiful sunny Miami, Florida. That's where we are this time, right? Miami, Florida for Metro Connect 2020, and I'm here with my new best friend, Mr. Steve Levitt. Steve is the VP of Sales for Connected to Fiber. Steve, welcome to JSA TV. Steve, thank you for having me. You bet. I'm sure our viewers that don't already know, why don't you tell them a little bit about Connected to Fiber? Absolutely. I'd love to. So Connected to Fiber is the go-to-market platform for both buyers and sellers inside the connectivity space. And what that means is we've brought together the intersection of commercial location, network connectivity, building tenancy, and pricing into a single view to help solve for three core challenges in the market. Excellent. So you mentioned an ecosystem. Ecosystems are huge for you folks. And I knew that Unity Fiber, who I just spoke to you yesterday, VisionNet and MetroNet are new members, partners in your ecosystem. Why don't you tell our viewers a little bit about what that ecosystem means to your existing customers and potential customers? Yeah. I mean, let's cut right to it. Our platform is great, but it's our ecosystem partners that really makes it all work. We've got the best customers on the face of the planet. And when I think about this industry specifically, everyone relies on everyone to be successful. It's the most cooperative environment that I've ever been in. But the problem historically has been these relationships were managed on a series of manual processes and different standards for data. So what we've done is we've tried to bring people together around a very vocal and collaborative environment with a standard set of data in automation and practices to help really drive new partnerships. Yeah. I love it. Yeah. I'm going to go off script for just a second. Yeah. One of the things that I saw when I was kind of doing some research on connected fiber is that very often your partners, customers are saying that they are seeing a legit increase in kind of their top line revenue. It's, you know, can you talk a little bit about that? It just seems like you're bringing, you know, pulling back the covers on new revenue, new customer potential for them. Sure. And so then there's a couple of core drivers, right? Anytime you have a manual process and you've kind of millions of dollars of revenue to that manual process. Yeah. You mentioned spreadsheets. Yeah. A couple of times, it becomes a challenge. And really the effectiveness of what we've done is we've brought together the right people into an ecosystem that's growing each and every month. And we've put a consistent language in terms of data that they're working from in a ton of automation so that their relationships now are more one click than, you know, 15 spreadsheets. And what that ends up doing is it drives top line revenue, improved margins because we're giving you intelligence about how you're pricing, how you're focusing on writing the right prospects. And we're putting that all into a single system. So when everyone's coming together, both the buy side and the sell side in this consistent community, everyone wins in that equation. Yeah. Yeah. So and so that in that by definition is digital transformation. Right. Yeah. So but digital transformation, you are a mabler of digital transformation. Why don't we talk? Everybody is talking about this right now. So we might as well too. Right. So why don't you talk about digital transformation as it relates to your your customers? Sure. I think that, you know, very generic term, right? It can mean a lot of things to a lot of people, but I think there's a couple of technologies that are creating some tailwinds in the market today that are going to require more digital transformation in order to satisfy that. Things like 5G, SD-WAN, the push to the edge, are all going to require consistency in what data people are using, but more specifically who has what where. Yeah. And if you can drive that into the market in an automated way and allow that to be consumed in a single platform and you get people collaborating around it, that's our role in the digital transformation is to kind of take that manual movement out and replace it with more automation. I love it. Let's talk about 2020. Let's talk about predictions. You mentioned some buzzwords that everyone is talking about. Obviously, digital transformation, IOT, SD-WAN, 5G, some predictions on your side from your from your seat connected to Viber. What's going to happen next? Yeah. Well, I think I'll explain that in two ways. Right. I think I think the industry is going to have those trends and we're already seeing it. The industry is going to be transformative. It's going to change the way the world works. It's going to require an amount of density to be built and more infrastructure to be built than ever before. And I think despite all the what-ifs and how-tos and how do we get there, there is one constant and that's location, right? Who can do what where? Where does this infrastructure need to be built? Who's actually in the position to build it? So we've worked really hard to bring together some core data elements like rooftop or cell tower or small cell power network that will help drive the deployment. I think from our ecosystem perspective, we're putting a lot of muscle behind a couple of core things. So you're going to see transformative capabilities come out across every part of our platform, but more specifically, a lot into our configure price quo capabilities, deeper, richer analytics and automation. We think that that's the place where people are doing business ultimately. And the more we can enable that, the better. We're going to expand outside the U.S. So people, our customers that are working with multinationals or global organizations, they're going to have our capabilities that will now reach out into other parts of the world. And then lastly, APIs. And this will tie me back to where we're going. You did it also. Yeah. But APIs, that's the glue, right? So everyone's got the common set of data now, but it's how do we integrate that data into their workflows, their go to market? That's where they're really going to achieve those improved margins, you know, greater close rates and things that we discussed earlier. Steve, thank you very much. Very insightful. We appreciate your being here today. Thank you. Oh, thank you. You got it. And thank you viewers for watching JSA TV and listening to JSA podcast. We'll see you soon and happy networking.


A vibrant array of coconut and cassava-based products took centre stage at the Ministry of Agriculture's Coconut and Cassava Festival, drawing participants and enthusiasts from all corners of St Lucia. The festival showcased the creativity and dedication of local farmers and entrepreneurs, offering a glimpse into the diverse uses of these locally grown products. Among the showcased items at the festival were coconut seamos icicles, fresh coconuts, cassava and coconut pastries and coconut liquor, exemplifying the potential of these natural resources. Parliamentary representative for Miku Nof, Jeremiah Norbert, expressed his enthusiasm for the festival, stating that the event not only catered to the culinary senses, but also served as an educational platform, enlightening attendees on the many roles coconut and cassava play in the island's culture and economy. While they get to enjoy the time with their family and to see so many by-products of coconut and cassava here today is very impressive and I know that this will go a long way. And I want to applaud the Ministry of Agriculture for choosing Miku to host this activity. I want to also thank the Taiwanese technical mission and the Embassy of China, Taiwan, for funding this entire activity because I think without them we would not be able to have that and we really appreciate that we can have such an activity. Minister for Agriculture, Fisheries, Food Security and Rural Development, Honourable Alfred Prosper underlined the critical role of events like the coconut and cassava festival in promoting local consumption and production to ensure the food and nutrition security of St Lucia. There is always an opportunity for a number of new products coming on display from what we locally produce but my concern is I do not want you to see those products only when we have a festival because I want to see them on the supermarket shelves in the small shops in the local in the communities where our kids and other persons can access them. Now I know they have challenges with food safety and standards and labeling and packaging. We had a meeting with the agro processors a few days ago and they raised all those challenges but I see tremendous potential in this agro processing sub-sector that St Lucia can tap into and create that opportunity for more of our persons to generate an income from that sub-sector. As the Ministry of Agriculture continues its steadfast commitment to promoting awareness of local products and fostering entrepreneurial innovation, Minister Prosper has a firm that further initiatives are underway to fortify economic growth, reinforce food security and enhance the livelihoods of all citizens in St Lucia. From the communications unit of the Ministry of Agriculture, I am Anicia Antoine reporting.