What is new this year? We are creating an international Drupal experience, much like Eurovision DrupalCon, but open to everyone interested in Drupal. Local camps and events are joining, so there is just one place to go to instead of multiple, so that's less screen time and more content for one ticket. A unique joint venture that proves Drupal is as strong as ever. Why bringing together DrupalCon and the camps? We've been thinking about doing this for a long time since DrupalCon 2018 when we did Drupal Europe in Darmstadt. We really thought about like why do we not take all the camps and local associations together and we bring them to DrupalCon instead of like each one of us meeting in our own area, we could actually come at DrupalCon and meet there. And by that also each local association can just make it known within their area. So every local association's mission is to increase their awareness and help the community to grow within that region. But now we have a platform to actually show that we are doing something in the region. So it's just a great opportunity for countries to come together to the community to come together and have fun at DrupalCon Europe 2021. We wanted to do something extra for the 20th anniversary of Drupal. We thought it was a great idea to gather everyone together and make this happen on a European level. So this is a unique opportunity for camp organizers and local associations. If you don't have the capacity or if you want to be part of this or want to expand your region, your visibility for your own camp or your own region, you should really join us and bring in your local community and organize this one great festival. When will it take place? DrupalCon Europe will take place from the 4th to 7th of October 2021. We're in the European time zone. So we take like the Central Time CEST and this year it's really cool because we have a special surprise for you in the program that we wanted to accommodate all the different time zones. So instead of having a full day program, we decided to switch every day. So we would start with the camps on Monday morning and then around lunchtime we will have the official part where we have the opening keynote. And after that the official sessions will take place till 5pm. And on Tuesday morning we will do it the other way around. Where can we attend? DrupalCon Europe will again take place online to allow everyone to attend. This time we use the hopping platform so that you can bring the conference around with your devices to where you need to go or where you want to go and attend the conference from your garden or your pay show or whatever you happen to be. The platform allows you to meet our sponsors, to go to the camps dedicated areas and to network with other attendees anytime. Which are the benefits? I think for me the greatest advantage is around really being able to come virtually to the major event happening in European time zones this year. For camps, because we're bringing all the camps together. For me around how we make sure that camps are relevant, not just in 2021 as that's happening where things are happening virtually but this is getting all of the people, the community together who are going to be able to see camps and they're going to be taking decisions about what camps should I be going to when we're all allowed to travel next year. So this is a shot from for camps to say, hey, come here. So the benefits for the people coming to DrupalCon is of course that you do not have to go to very many different events before DrupalCon or you can actually meet all your favorite events at DrupalCon Europe 2021.  Benefit for you as a visitor coming to DrupalCon Europe is even more this year because much more is going to be happening at DrupalCon Europe 2021. DrupalCon Europe 2021 with DrupalCamp Kiev. We all been missing the communication, the interaction that we used to have once a year or twice a year and also for local camps. So we decided that, yeah, that's a great idea to get together to support DrupalCon to take part in it and to show that we are all there and we stay strong, we are careful for the same cause and we support this micro-universe, this ecosystem called Drupal. DrupalCon Europe 2021 with DrupalCamp. By bringing DrupalCamp to DrupalCon, we will give our visitors access to three times the number of sessions so they can cherry pick what they want to join live or revisit later by recording. On Tuesday afternoon and Wednesday morning, we'll go live with DrupalCamp and we are bringing an interactive program with multiple talk show like in-depth discussions with leading decks, hardcore developers and community members. DrupalCamp will be broadcasted live from our studio in Rotterdam and embedded within the stage on DrupalCon and we are really excited to bring DrupalCamp and our community to DrupalCon and join our European and global friends for a full week of Drupal. DrupalCon Europe 2021 with Drupal Germany. So what we started doing locally was arranging like a Germany-wide meetup where all the different user groups came together. I think when we look forward to the con, this year it will be the DrupalCon of the camps because we bring both worlds together is something I'm really looking forward to. So it's a reunion not only for us in the German community but worldwide. So I really appreciate that. See you on Drupal Jam!


In Outside the Continence, now a friend serial killer known as the Serpent, convicted of several tourist murders in Asia in the 1970s, has been released from a Nepalese prison. Charles Sobrach, who was freed after a court ruled in favor of his age and good behavior, he spent 19 years in jail in Nepal for killing two North Americans in 1975. Sobrach, whose story was covered in the TV drama The Serpent, had prayed on mostly young Western backpackers on the hippie trail in India and Thailand. The notorious killer had been concurrently seven two sentences each 20 years in the power's capital for the 1975 murder of an American woman, Connie Jo Brunsage, and her Canadian backpacker friend, Laurent Carrere.


This is stock number HA345A, we're here at Summit Automotive in Fond du Lac, Wisconsin. Your new and used Jeep headquarters. Today we are checking out this super clean like new 2018 Jeep Grand Cherokee Limited. This vehicle has an award winning 3.6 liter Pentastar V6 motor. From this HD video you will be able to tell just how clean and like new this Jeep is all the way around. Bright white is the color. We shoot all of our videos in 1080p, 60 frames per second, so if you have HD capabilities on your computer, tablet, or smartphone device, turn them on right now because it is like you're right here looking at the vehicle with me. No dents or dings down that side of the Jeep. It comes with the painted and polished aluminum alloy rims, Michelin Premier 26560R18 tires, with just about all the tread left on them. Four wheel disc brakes, no dents or dings on that front fender. Comes with the projector lamp, headlamps, the projector lamp, fog lamps. No dents, dings, scuffs, or scrapes, or cracks on the front bumper. And the hood is in excellent condition. Passenger side rim, no scuffs or scrapes on that. And as you go down this side of the vehicle you can see just how clean the body is, how reflective and mirror like that paint is. We take these HD videos so if you are far away or even if you're close by and just cannot make the trip down you can still see the vehicle, hear the vehicle, and have confidence in what you're looking at before you even get here. I didn't see one single dent or ding down this side of the Jeep. Lower rockers all look really good. And this back rim is in excellent condition as well. Back tires are just as new as the front tires. And as we come around to the back of the vehicle, no dents, dings, or cracks on that rear bumper, and it does have the backup sensors. Has the chrome tipped exhaust, LED tail lamps, no dents or dings on that rear gate, and it is a power lift gate. So that goes up like so. Back storage area is very clean and it does come with a full sized spare tire and all the jack tools. To get that door down, press this button, beep at you three times and it will come on down. Also do go down flat. And as you go down this side of the vehicle just as clean as I pass and your side, no dents or dings on the quarter, and for full disclosure this back rim is in excellent shape as well. No dents or dings down this side. It does come with the heated power mirrors with built in directional signals.  Both of these seats are heated. Both of these seats are power. There are no rips or tears on the seats. This vehicle has never been smoked in. Has driver side lumbar, factory floor mats, and memory driver seat. Power windows, power locks, power mirrors, you get the nice dark wood grain trim, auto headlamps, and tilt telescopic steering wheel. As we hop inside, you can see this one does have the 7 inch TFT display, and that it only has 2,082 miles. Instrument cluster is nice and clean. You get the heated leather wrapped steering wheel, cruise controls on the right, Bluetooth, and information center controls on the left. This one comes with these 7 inch touchscreen radio. You can do your climate control from here, AM, FM, and Sirius XM radio capabilities. You also have your heated seat controls and heated steering wheel controls right here. Just press those, turn those on. You can also check out your backup cam from this screen. Down here you also have climate controls that you can do on the actual tactile buttons. Has backup sensors. This is your start-stop. You can turn that off. Eco mode, sport mode, and then stability control. This one does come with the enter and go system, and it also has remote start on the keyless entry. This one has QuadraTac 2 system, so you get the auto snow, sand, mud, and rock features as well as a neutral setting for flat towing, downhill assist control, and a four-wheel drive low option. Passoner, floor mat, and carpeting is very clean. No rips or tears on that passenger seat. Like I said, this vehicle has never been smoked in. The headliner is absolutely perfect, and it does come with the home link buttons and map lights up there. We'll take a quick look at the back seats, and then we will check out under the hood. The back seats are just as clean as front seats. These back seats are also heated. These have the latch child safety system, factory floor mats back here. They're your heated seats in USB jacks, as well as a 115-volt, 150-watt plug-in. Like I said, no rips or tears. These seats do fold down, my bad. They go just like so, and they go down really nice and flat. Then they just go up like so. We'll take a quick look under the hood. I would personally like to thank you for checking out the video today. Hopefully, from this HD video, you will have been able to tell just how clean this Jeep is all the way around inside and out. Under the hood, we have the award-winning 3.6-liter Pentastar V6 motor. Engine bay is very clean, runs very smooth, as you'd expect with only 2,000 miles on it. This vehicle has been fully-safetyed and inspected by our service shop. It has a fresh oil and filter change. All the fluids have been checked and tapped off. This vehicle has been gone through mechanically 100% and is 100% ready to go. See more pictures of this Jeep or one of our other 450 new and used cars, trucks, SUVs, minivans, Wranglers. You know what we got to go to our website, www.SummitAuto.com. Full pictures and descriptions of every single vehicle and a lot of videos of every single used vehicle that we have all at SummitAuto.com. If you want to make this one yours, give us a call right now at<PHONE_NUMBER>. Ask for one of our sales associates to make this Jeep Grand Cherokee yours today. Once again, that number is<PHONE_NUMBER>. If you'd like to check out more HD videos, you can go to youtube.com. Or you can go to www.SummitAuto.com. Remember to like, subscribe, and share on this video and all the videos that you see there. In fact, in a second you will see a link to subscribe to our YouTube channel on your left. A link to more used inventory videos like this one on your right. If you haven't been to our website on the bottom link to this vehicle on our website, click those check us out and we will look forward to helping with this super clean 2018 Jeep Grand Cherokee Limited. Thanks again.


Do you like first edition vintage Yu-Gi-Oh packs? Well, today's your lucky day because we have 24 first edition magic ruler packs. What is up guys? We're back with another epic video and today I have 24 magic ruler packs that you saw in the mail day the other day.  They're first edition magic ruler and I was like, uh, yeah. So here we are, 24 booster packs. We had 30 total, we opened, no, we have 26 booster packs actually because we had four that we opened the other day out of the 30 and now we're left with 26, slightly over one booster box. Before we get into it, we do have a giveaway. I'll be giving away this ultimate rare, Black Luster Soldier Envoy of the Beginning. All you have to do is like this video, be subscribed and let me know if you like magic ruler and what other original sets you like as well. I don't think we need to say much else for this opening because this is the third set ever made, first edition booster packs. I don't think we need to really, you know, say much else, let's just get into it. Let's see if we can pull that blue eyes tune dragon. That's the secret rare that we would like. Not sinister serpent, what's it called? The serpent knight dragon would also be incredible as well. So we're hoping for that. Ultra rares, relinquish is great. There's a lot of tune stuff. So any of that is going to be awesome. Let's go ahead and hop into the opening with weather report. We got the upstart goblin, the ceremony bell. These are very off centered. If you guys can see that the right side is much larger than the left. We got the dark witch, which does hurt the grading. We got the crab turtle, the snake fang, very nice. Peacock and the shining angels. We're starting it off with a regular rare, but that's still a very cool card. Magic ruler has a lot of really nice cards for actually playing the game early on and shining angels is one of them. All right, next pack, magic ruler at number two. Yeah, I thought I was thinking 24, but it's really 26. So we got even over a booster box. So from this amount of packs, we're hoping for potentially half a chance at a secret rare, basically, you know, one out of every two boxes ish has one. Then we also have probably two ultra rares. That's the normal ratio for a box. Then we have four supers. So anything over that would be incredible. Upstart, ceremony bell. We've got a darkness approaches, very same mirror. These are regular, these are loose packs, I should say. So there's a good chance that the ratio is different because it's not actually out of a booster box that I know of, final destiny with the penguin knight, because the guy did find them, you know, in his house. He doesn't necessarily know where they came from. Next pack is an amoeba. So we're starting it off with just an amoeba. Okay, shining angel, amoeba, cool cards. But we're really looking for those hollows in here. So let's see if we can get that correct and not to continue with the rares. Okay, the rares, yeah. That's all right, but I did, I was hoping to get that metal raiders box open. We didn't quite get there. So I decided, you know what? Magic ruler's almost as good. So let's open that. Horn of Heaven, Sonic bird. The tie home, the sintering is crazy on these commons. There we go. Then it switches back to good. There's a little ding right there on that one. Giant turtle who feeds on flames. Very cool, the magical labman. The dark zebra, aluminum spark. And the giant rat, another good one. But yeah, that's not what we're looking for. That's okay. So in total, we're in seven packs in with one super rare. The other day, wait, where is it? We did pull this super rare invader of the throne. So technically we have pulled a foil out of these. So we're not too worried about, you know, them being scaled or something like that or tampered with. So let's hope that they're just waiting towards the end and we're going to get them soon. How's the piece of tape? We got the Raiuran, one of my favorite cards back in the day from Magical. I really like this one. The toll, he said, give me my money. That's what they say when you buy these old Yu-Gi-Oh packs. Reliable garden, we got the red archery girl. The malevolent, it does a lot. The ancient one of the deforested. Friar kraken. Oh, and a maha, Vylo, super rare. And there it again with nice sintering. Surface looks incredible. The left to right sintering looks nice. The top to bottom is about the same as the invader of the throne. Slightly off, but I don't think it's too much that it can't get a 10. And then the back surface looks nice as well.  The back looks pretty nice as well. Corners look good. Yeah, this is definitely a potential PSA 10 candidate. I don't know if we're gonna be sending that for $100, but if they ever open back up at the lower rate, then we'll be sending that in. Maybe even for 50 bucks, I might send that one in. $20, I would definitely send 100%. Next one. I would have to check the prices on PSA 10s and 9s and et cetera to see if it's worth it. Time number two for the higher rate. Electric snake, Minar, Flash of Salem. The griggle, the final destiny. Penguin knight, we got the Ichaboon. And the giant trunade, another super rare. That's three super rares now. Good centering looks very similar. So if we end up with this centering on all of them, that's not like bad at all, could definitely be worse. There's a little bit of maybe scuffing on the back of this one, but still pretty clean on the back. Giant trunade's a very good card first edition. Okay, very nice. They even eratted this to, I think they eratted it technically with the hate trunade or is that just a different card? I can't remember. I think they, I don't know. Honestly, I'm not really sure about that because they gave it a different name. So it's like, maybe that's just a re-retrain of it, I guess. It has to be like face-up cards. I don't remember exactly. No, it was all face-down, that's what it is. Twin long rods. We got the course of Sanctuary. The mechanical snail. Slot machine, nice. The curse of fiend. So the first half of the commons are always, well, I said it's the back half because we're putting them to the front. The front half is better. Crab turtle, snake fang. Can we get an ultra rare in here? That'd be pretty incredible. The peacock, just a peacock. A large peacock that launches its feathers in a lethal attack, a lethal peacock. It takes a tribute too. You have to tribute for a peacock. And a shining angel. So we are gonna be playing those lights, it looks like. We got two of those. All right, very cool. I don't know how many packs are in, but already a pretty fun opening. If you guys are enjoying these old first edition packs, then go ahead and like this video. Subscribe for more content like this because we are always trying to open this stuff. It's very difficult sometimes to find, but whenever it comes up, we like to open it. So we've got an octobercer, or octobercer, depending on if you like the month or not. Hungry burger. Oh, wait, the burger. I wish he had flavor attacks. That'd be pretty cool. Commencement dance. We got all the metal fish.  The queen bird. Mystic plasma zone. The whiptail crow. The performance of sword. And our hero's shadow scout. This guy always was creepy. And look at his hairdo. I've never noticed that. He has like a, one of those short flat tops. Okay, that's even weirder now that I see that. But wait, 50% of you guys are not subscribed according to this graph. So if you guys are enjoying the videos, make sure to subscribe to the channel for more of this. All right, next up, magic ruler. We've still got several packs to go. Lots to open. Pretty exciting to open these 2002 original packs, guys. Not every day you get to open these. So it's very appreciated when it happens. We've got the rye you ran again, very nice. I just love the feel of these old first edition ones. They just feel different. They were built different back then by Upper Deck. The reliable garden. We've got the spear cretin. The weather report. Boar soldier. Hamburgler recipe. We've got the psychic kappa. Umi Ruka.  I saw a large attack and I was like, oh, is this something? Manga rye you ran. Pretty cool version of the rye you ran. I always thought that one was cool as well. Next one. Okay, we've got what? Three super rare so far. We're looking for some ultras.  That'd be pretty big. A secret rare would be pretty epic. Let's see what we can get. We got a Koto Dama. Octoburcer. Hungry burger. Commencement dance. The wall shadow. That was a cool episode. Stone ogre grotto. The Taylor of the Fickle. Chain energy. Oh, and an ultra rare, there it is. Delinquent duo. That is an awesome one. Number one and number two of the duo. Very nice. Center looks very similar to those super rears. Maybe a little bit pushed that way. Okay, let's check the surface. Surface looks pretty nice. Yeah, surface looks really good. The back looks really nice. Oh yeah, corners look good. Centering on the back looks pretty good. Yeah, maybe potential gradeable delinquent duo ultra rare. So now we have an ultra and four super so far. Pretty good pulls, I would say. We are taking those, not bad. All right, on to the next pack. Magic ruler, first edition. Very cool, very cool. Now we've got an ultra. Now we just need that secret rare. Can we get, I would even, I mean, Serpent Knight, I'd be okay with that. I did grade one of those recently as PSA10. I have both of these in PSA10 actually, but you know, I'm not going to complain about pulling another one. Not going to complain about that. Right, you ran. Let's hope. Reliable Guardian. Spear Creep. We might have an entire comment set after this. Guy, Guy. High tide Giojin? I would say Giojin, but Giojin looks more like the name. I don't know. Four soldier, I've probably been saying it wrong all this time. Hamburger recipe, the psychic Kappa. What does he say? An amphibian with a myriad of powers to shield it from enemy attacks. Okay, myriad of powers, cool.  Okay, another cool one, water. Interesting that grizzlies are, do grizzlies hang around like rivers or something? I don't know a lot about grizzlies, but I figure that's why it's a water attribute. Could be wrong though. Okay, what do we got next? So far, pretty good opening. We got Darth Maul, Horn of Light. Sonic Bird, the tie-hole number two. Giant Turtle who feeds on flames. Magical Labyrinth, Dark Zebra. Red Archery, girl. And a send you of the thousand hands. Very cool, I do like ritual decks, especially like relinquish, so that's a cool one. Even though, you know, Machu comes out later, it's just a lot better, but still very cool. I like the artwork on that one. Next pack, we're maybe halfway through or something? I mean, not bad for halfway through, I would say. We're doing pretty well. We got another Darth Maul, got a Horn of Light. We got the Sonic Bird, the tie-hole number two. So those are the same comments. Bore Soldier, Hamburger, the recipe. Well, psychic Kappa, this feels very similar. Griggle, okay, that's different.  Oh, it's not the blue-eyes tune, but as I said, I'm okay with this one as well. Maybe a slight little surface thing there, but the back looks pretty clean. Cinnaring is, wow, Cinnaring's pretty good too. Oh my goodness, so we got a PSA 10 candidate. We'll definitely be grading this one in a future PSA submission. Since I've been doing a lot of those recently, you guys tend to really like those videos, and I really enjoy doing them. So we'll definitely be sending this one off, I think, unless I find something else afterwards. But this card looks really good. It's not nearly as expensive as the Tune Dragon, but it's still a really nice version. All right, now what are we hoping for? I mean, I guess these are gonna be retail packs then. I didn't check beforehand, I didn't wanna spoil it. So I would say maybe we're looking for relinquish now. We're looking for just another cool ultra rare, pretty much, because we got the secret rare that we're probably gonna get. I mean, two would be insane. If that happens, we're gonna lose it. Koto Dama, we got the October Ser. October Ser to Hungry Burger. We got the commencement dance, eat the kaboom. Queen bird, all right, the queen of birds. A monster attacks. This monster attacks enemies using its huge beak. All right, Whiptail Crow, the performance of sword, and a horn of the unicorn. Do-do, that reminds me of Lord of the Rings when Boromir's blowing the horn or whatever, and then he dies. But yeah, let's keep going. Yeah, okay, we don't need to talk about that. All right, continuing on. What are we gonna get this time? Are we gonna pull something amazing? This has been a pretty great opening so far, with the sinnering on these cards. Weather report, we got the upstart goblin. We got the ceremonial bell, and all these upstarts. Those are actually, you know, a couple bucks. Koto Dama, we'll get the crab turtle. Snake Fang, Peacock, Walshadoo, and Giant Rat, back at it again. Another copy of the rat. Okay, we'll take that. We're not too mad about that. Oh, we're spitting on the cards down here. We gotta be careful. Next one. I would say 10-ish packs remaining. Out of our 26 we're opening today. So far we pulled four foils, is that right? And then five, if you include the other four yesterday. So overall pretty good. We're looking at six to seven, hopefully. Maybe even eight, guarding the throne room. Oh yeah, probably eight because of the 30. Labyrinth Wall, we got the liquid beast. All right, very liquidity. The house of adhesive tape, the wall, shadow. The stone ochre grotto, the Gaia power. Gaia the fierce knight's power, chain energy, and Mystic Tomato, our first time seeing the tomato. That's, I mean, that's a cool card. Definitely a throwback for a lot of people like. Okay, I'm happy about it. I'm enjoying it, but I'm down to get more.  So hopefully not too greedy where it punishes us. Let's see if we can pull something epic. We got house of adhesive tape, the right ran. Loose packs, by the way. So maybe we can pull double secrets. Spear Cretan, the high tide of Yeojin. One that I've never pulled first edition, Gate Guardian. So maybe if we open that box eventually, Metal Raiders will pull it. Four soldier, hamburger recipe, psyche kappa. Ooh, a cyber jar. That's pretty sick, actually. I mean, if you graded this, it actually have some value, but not worth sending in at $100, but maybe when we actually get $20 raids or something like that back, I don't know if we ever will or not, though. I don't know if it's worth it for them or not, with how many cards they're still getting at $50 and $100. So I don't know, we'll see. Next pack, you can always speculate. You could have sent it in somewhere else, maybe like CGC to start a grading Yu-Gi-Oh. Personally, don't really use or have never tried them before, so we can't really say. Darkness Approach is Koto Dama. We got the Griggle, Final Destiny, Penguin Knight, the Ikaboo, and Giant Germ. We're getting the entire rare, rare board here. I was gonna say board, charcuterie boards, like cheese. That's what I was thinking. I don't know why, but yeah, we're getting everything. I don't know if you want a Giant Germ on your cheese board, though. That might not be the best.  Next pack, we got all the turtle oath. Is it the first time we've seen that? It might be Twin Long Rods number two. I think it's the first time we've seen that one. Yeah, we're definitely into a different common section here, of course, the Sanctuary, Mechanical Snail, we got the Dog Witch, the Crab Turtle, Snake Fang, Peacock, and... Ooh, the Nimble Mamonga. There he is, Nimble Mamonga. It's not the Champion Pack version that we've pulled before, but it's still pretty cool. We're down to seven packs, so I don't know if I was right about the 10. I think I was off. I usually guess way lower than there actually is left, so I'm not guessing this time. I just counted. Okay, we're on a little bit of a dry streak, but we did pull the secret last time, so that was pretty good. Slot Machine, we got the Guardian, his little brother. Very nice. Labyrinth Wall, Liquid Beast, the Giant Turtle who feeds on flames, the Magical Labyrinth, Dog Zebra, Red Archery Girl. If you're gonna get a Super Rare, this is the one to get. Tune World Super Rare. Very cool. Oh yeah, I can just hear that music playing from the show with the bunny bouncing around. You know, I'm talking about the dark rabbit, I think his name is. Beautiful. Okay, another Super Rare, so we're just really hoping for one more Ultraman. We have box ratio, I think plus one, so pretty good. We'll take that. What can we get this time? Can we pull something cool? I'm ready. Turtle Oath, the Twin Long Rots, course of Sanctuary, Mechanical Snail, Queen Bird, the Whiptail Crew, Performance of Sword. Giant Turtle who feeds on flames and... Ooh, another Super Messenger of Peace. This one is a little bit off-center that way, but that's okay. Messenger of Peace, these are all very clean cards, which is nice. You love to see those services like that when they come out of the packs. Messenger of Peace, we will take that. All right, Ultra Rare. Where are you? What Ultra do it? Besides Relinquish, I would say Accent Despair would be cool. What else? What else even is there? Tune, someone's called Tune Mermaid. Those are options, yeah. MST, that's another good one. I would take any of those. We've got Electric Snake, a lot of magic cards since it is Magic Ruler before they change the name. Minar, we get the Flash, a Salem, we've got the Turtle Oath. Malevolent Nuzla, Angel One of the Deforets. Firecracking, Duck Witch, and Cyberjar! All right, it's Cyberjar. Back at it again. Another nice rare. We'll take that. Four packs to go. In our 26-pack First Edition Magic Ruler opening, can we pull something else incredible? So far, it's been pretty good. I would say pretty good as an understatement. It's been very good. All right, Weather Report. Give us that weather. We got the Upstart. We got the ceremonial bell. Lakoto Dama, Griggle. Final Destiny, five-card discard right there. The Penguin Knight, Igaboon, and all the Arkansas Razorbacks made their way into the opening naturally. Of course, wait, there's still four more. It's like these packs of multiplying. There's somehow always another one hiding under a different one. It's crazy. Okay. House of it easy to take. We got the Rai-Uran, the Reliable Guardian. Spear Creighton, Malevolent Nazla, the Ancient One of the Deep Forest. Firecrack, we've seen a lot of these comments already. We got the Dark Witch. Now, can we see an Ultra we haven't seen? Flying Comic Hero, his little wings made it look like a secret rare for a second. I was like, what is this? Like, this is not something I know. Three more packs. Three more packs. If you guys have enjoyed the video, make sure to subscribe for more epic content like this because we're going to be opening old school stuff.  So make sure you hit that subscribe and we will continue doing it. Let's go jigging back. Have you seen that? Maybe a long time ago, Flash of Salent, the Red Archery Girl, Malevolent Nazla, Ancient One of the Deep Forest, Firecrackin' and Giant Jerk. He's backing in. I feel like we've gotten like two of every rare so far. Two packs remaining. A first edition, Magic Ruler. I believe we will pull another ultra rare. Come on. Come on, we can do this. We can pull one in the final two packs. I believe the Octo Bursar, Commencement Danse. We got the Burger. We got the Metal Fish, the Coddle Thin. We got the Ogre Grotto, the Gaia Power, Chain Energy, the Gaiojin, and Toon World again. Another super, okay. If there's, as I said, there's a super to pull. And if there's a double to pull, it's Toon World. Okay, very good. How is the... Centering looks a lot like that mess in your piece except reverse. So that one might be a little bit off. That's okay. That's okay. That gives us like nine foils, I think. So maybe one took the place of an ultra rare unless it's in this pack. We'll, okay, we just destroyed the pack. That's okay. As long as there's an ultra rare in here, we'll forgive it. Otherwise, we're gonna be very angry. No, I'm just kidding. Here we go. Octo Bursar again, weird. Okay, hug your burger. Commencement Danse. We got the Metal Fish with this Coddle Thin.  The Whiptail Crow, he also has a Giant Beak. So what's up with that? I don't know. Performance of the sword. We've got Giant Turtle that feeds on flames. Here's the final card of the opening. If you guys enjoyed it, I hope you did, you let me know in the comments. And here we go. Ha ha, hi, Ozan Ryu. Very nice, he Ozan Ryu. Okay. We didn't see that one the whole time. So that was a pretty cool card. If you guys enjoyed the video, make sure to subscribe to the channel for more epic content. Shout out to TCGTrusterCards.com for a show of Tomato Juice, Stanley, Mike, Nance, Mimikako, Dax, or even Mr. Jr. Browning, An Undertye Show, and JT Show. Thank you guys for supporting the channel and I'll see you guys next time. Peace.


Hi everyone Joe for jatsby's case breaks calm Coming at you with some with some a blast from the past 2003 2004 upper deck triple dimensions basketball one box random pack break number five We're looking for Jordan autos. We're looking for LeBron rookie cards a worthy search For this crew here. Thanks for taking the chance on this and good luck now We're gonna match you up with a pack. We're gonna open the box first. Here it is We'll open the box first label all the packs with numbers and They'll randomize your names randomize the pack numbers match you up with something Fingers crossed for the big names. All right, so if you're watching live, you're just stuck with me Watching me sticker packs If you're rewatching this video if you're watching the replay of this video, you can obviously fast forward through this part If you want I guess you don't have to I don't know Maybe there's a small niche group of people there like man This is the favorite my favorite part of the show which show it's ticker-packed more often And put it on put it on wax so I can watch I claim to know what people like or don't like on the internet these days I just I Just be myself do my thing And hopefully people enjoy the content that we attempt to provide a little bit of entertainment, right? mostly Can we find the big hits? We're looking for here. All right Yeah, Ryan enjoys the sticker content All right. Thanks, Ryan Now now that those are all stickered up randomizing time One dice roll for both lists And it's gonna be three and a one four times for names and pack numbers and we'll go alphabetically one two three and Once more fourth and final time that Tom down to Peter and three and a one four times For the pack numbers one two three And a one fourth and final time We got pack one down to four All right, Tom with pack one Eric with eight Brian with two Sean with 12 and nine Michael with 18 Randall with 10 Sean with 15 Michael with three Jose with five Sean with 17 Sean M with 17 Sean Oh with 13 and 7 Ryan with six Brian with 16 Ryan with 14 Sean Oh with 11 and Peter with four so it's sort by Your first names here by column a All right, so you can still see Peter with four Jose's last Bob Mojo pack five. There's Tom with one Now I'm gonna print out labels for this as well and now we're gonna see What's inside good luck everybody it's Tuesday 713 this is 0304 UD upper deck Triple dimensions RP random pack break number Five All right, there's be clay. We did it.  All right, Brian. Good luck. Here's pack two two and sixteen you got in a Zach Randall and I've heard of this guy. It's a reflections Michael Jordan card. It's not bad I don't know what that goes for but it's still Michael Jordan. It's pretty cool And we got Ray Allen. All right So no LeBron rookies not a Jordan autograph, but a Jordan card. Nonetheless, Brian clay. Thanks for giving this shot Right next is Eric. Just one card. Jose. You're on deck hack eight. Good luck, Eric Josh Richardson Christopher ever Michael red All right, not much there Eric, but thanks for giving this shot I think it's got to be a little bit more than that to act five Now hopefully that wrecks that kid ends up a pitcher Not a hitter that's what that's what the Cubs need All right, Jose. Good luck. All right, Carlos Arroyo. Thanks for giving that a go What about Michael? Michael P's got a couple packs 18 and 3 So there's three 18 should be the last one here 18 and 3 Michael. Good luck. The Charles free. Well about here pack three and we've got a numbered card here It's Carmelo Anthony To 300 that's rookie Carmelo Anthony. All right, so a Camarillo numbered To 80 out of 300. All right, Peter You're up next with pack four Got a Steve Nash reflections card. Thanks, Peter. All right. What about Randall? Let's see what we can do for you Randall pack 10. We got Leandro Barbosa and a relic That's Baron Davis To 999. All right, so a relic Gary Payton Carlos Boozer All right, I've got About Royne the pack six, which is what LeBron is changing his number to The Lakers, I think he was six in Miami, too And no Al Harrington Jalen Rose Allen Houston Thanks, Royne for giving this a shot. I'm running out of room here. I'm gonna leave these cards up here And we'll get those bagged up after I'm done with the video Ryan Hayes and pack 14. All right, let's see what we got and that is Jarvis Jarvis Hayes The upper deck promo card in there. Sorry, Ryan. Thanks for trying though. All right, maybe better luck for Shawn M The pack 17 Fingers crossed and it's Nick Van Exel reflections Jermaine O'Neill Finn Baker Thanks for giving this a go Shawn What about Shawn?  Let's do Tom's pack first. I think the rest are gonna be for Shawn. Oh, so Tom Let's do your pack first And then we'll end with all Shawn's packs Good luck, Tom. There's Lamar Odom And we've got a rookie reflections To 1999 that's TJ Ford. All right, a rookie not the rookie we were looking for but a rookie nonetheless You kind of see the extra Little bit right there the reflection in there. What else do we got? Got Glenn Robinson? Jamal Mashford and Stevie Francis All right, and the rest or yours Shawn. Oh 12 9 15 12 12 9 I want to make sure I got all this right 15 13 7 11 12 9 15 13 7 11 12 9 15 13 7 11 and Shawn. Good luck, and we've got a Laker Brian Cook 9 12 out of 1999. I remember Brian Cook Next pack. I don't know if there's LeBron Jordan dual auto's in here. That'd be awesome though Richard Jefferson got a Reggie Miller reflections Couple more. Good luck Shawn. What do we have here? sheet Wallace Palmasol and a relic Stefan Marbury 2 13 out of 4 99 Piece of his jersey Chauncey and Ray Allen and your final pack at David West And looks like that's gonna be that Antoine Walker back here. All right. Well, Sean. Thank you very much for helping fill this up Thank you everybody for helping make this happen. Nothing ventured. Nothing game We didn't see any of the big Jordan autos of the LeBron rookies that we wanted but this was well worth the chase So thanks for chasing with us. I'm Joe for jazzy's case breaks calm I'll see you next time for the next one. Bye. Bye


So as you mentioned, I'm Dave Borshensky. I've been working in the user experience arena for about 17 years now. It's kind of interesting how our goats can come back and haunt us. I was just hanging around the sessions yesterday, and all of a sudden I recognized a face from Philadelphia, which I was like, wait a minute, what? So when I first started in user experience, I was with a project management company called Primavera Systems. And there's Kurt right there. So do you go by Kurt now, or Kurt is? Kurt, Kurt. He can tell you how and when I started in it.  I have, I am currently working as the manager of product usability and design at Bergen Group. They're an analyst firm, much like Gartner and Forrester. I'm also the founder of Usable Patterns. We're just a consulting group that really tries to help local companies work on 132 applications, web-based applications, and anything we can do to help people get product to market, capture requirements. We try and do just about a little bit of everything. So as a user experience person, I think that oftentimes people wonder, well, why, how can user experience fit in Agile? Why, why include user experience in Agile? And a lot of the times, you know, we get lumped into that big upfront design portion of development. And I'm here to tell you that that's really not where user experience belongs. Just, you know, I'm sure everybody here is very familiar with Manifesto. Two of the items in there are very near and dear to my heart in that we value individuals interactions over processes and tools. And we prefer customer collaboration over contract negotiation. I think that those two things that, if you talk to anybody that is really a user advocate, which is really how I feel whenever I'm working, those will always be very close to their heart. So why are we here? I can't speak for everyone, obviously. The reason that I'm here today is because I want to make sure the software that I'm helping deliver is making an impact for my clients and their users. You know, I sometimes work in a weird situation where my clients are not the end user of the product I'm developing. And so I have to kind of balance a couple different levels of requirements. But ultimately, I want to make sure that the people using the software are using it and feeling good about it and getting what they want done. I want them to have a positive experience. And to use the software to accomplish those goals. I want them to buy more software and services because the more software and services they buy, the more money I'm going to end up making in the long run. And you know, I'm not all about making money. But I do believe that the agile manifesto can help me do all of these things because ultimately, I want to have a life away from developing software. And as we think about that, I think all of us would realize that that's what we work for.  OK, quite a few of you. How many of you have ever worked for a company that has tried using persona? OK, not quite as many. How many of you that worked for those companies thought the personas that came up for discussion were kind of ridiculous? You didn't help develop those, right, Alan? They're ones you probably came on and was like, oh, no, we've got to do something about this. Yeah. How many of you believe that persona do smack of upfront design? OK, couple of you. I'm going to give some answers to these questions. I don't know that I'm going to necessarily convert you to my way of thinking. But hopefully I can give you a tool that you'll be able to take back and help you interact with your customers in a better way. So what is a persona? Personas are a customer profile that puts a face on what is known about your client. There really is a way to kind of encapsulate the data. And unfortunately, when we're talking about data, that's a little bit difficult to portray the data just as data. Spreadsheets don't tell a user story. That's why your story cards are not all done in Excel most of the time. It's an archetype created to represent a particular class of real users. Not people that you would like to sell the software to, but people that you are selling the software to. There are times when you will want to look at the type of people that you would like to sell the software to. But right now, we're going to concentrate just on the people that we are selling to. It resembles several people who were interviewed, but never matches one of them exactly. And most importantly, it's important to remember that this is just a tool. I was having this discussion with Alan Cooper yesterday. It is just a tool. It is used to help us understand what the customer motivation is for what they're trying to do. It is a tool to help us keep the client user goal in mind while developing your product. So just really quick, who wants to volunteer what one of their customer goals are? So let's see if we can identify one of those real quick. Anybody want to volunteer? Right there. I'm one of those individual contributors. And his goal is, give me my work and get out of my way. And so the concept is, don't make the application be so hard to use or make me work with it so much that I'm actually wasting time trying to get this stuff to work while trying to do everything else. Right. Give me my work and get out of my way. That's an excellent example of a goal. I was more more domain specific.  OK. Why? OK. And otherwise, my clients are a part of it. Right. OK. And that's an excellent goal, right? I want to be able to maintain the accounting data correctly so that I don't get fired and so that my customers buy more software. Is that? There's a part of it that I'm going to come to. Right. How many of you have an iPhone here? I know there's a couple. OK. Who wants to go and wonder why they bought the iPhone? Go ahead. So I can sync my calendar. So I can sync my calendar. Why? Why do you want to sync your calendar? I was on time, basically. So did you show up and came down time? Well, I didn't want to show up and came down time. Because it's embarrassing when I'm on this meeting. OK. It's embarrassing. So do you understand how I'm trying to push it a little bit further? It's not just I want to use the software to accomplish this. It's really, I have an underlying goal that I want to be able to get to. OK. So it isn't their goal to use my software to do X. It is my goal, even if a product is the coolest device ever, right? Because I'm picking up the Palm Pre today after the conference. And everybody's going to get one of those now. Just drop your iPhones, right? Right. Am I hearing crickets? So productivity software. Clients want to get their work done and go home, right? They don't care that they can make beautiful fonts. I mean, yeah, they will, because there's a part of the user experience that says, I want to have joy while I'm doing my job. But mostly, I just want to get my job done and go home. Gaming systems. I want to be able to sit down in front of a couch and turn into a vegetable for a couple of hours and not have to worry about the rest of the world. I want to be entertained. I want to have fun. Smartphones. Clients are looking to work away from the office. They have some desire that they want to not be tied down to that desk eight hours a day or 10 hours a day or heaven forbid, 15 hours a day. They want to be able to entertain themselves. They want to be able to look fashionable. I'm sure that nobody in this room bought the iPhone because they wanted to look fashionable. But I do know of some people. OK, we do have one person. And I notice you also have a MacBook. Oh, and Jeff, Jeff, please hold up your MacBook. Jeff also buys the skins for his MacBook so it can be extremely fashionable. But the goal is not to use your software, right? The fact of the matter is is you can get multiple pieces of software to do the same thing. The Palm Pre will do many of the things the iPhone will do. The Blackberry will do many of the things the iPhone will do. But ultimately, it's so that the user can enjoy doing what they're doing and get it done and not have to worry about it. So how do we make a real persona? Well, the first thing you need to do is you need to talk to people. And so this is where I tie it back to the manifesto, right? We value individuals and their actions over processes and tools. It really ultimately may not matter to your end user what platform you write the software in. It may because if you write it for the Mac platform, you're writing for a smaller audience. On the other hand, you may be writing it for a more well-informed audience or an audience that is expecting a different level of interaction. But ultimately, it's about the individual being able to accomplish what they want to accomplish. And customer collaboration, that means you actually have to talk to your customers. You have to sit down with them. You have to walk them out on their shoes and understand what they're trying to accomplish on a day-to-day basis. So, interacting with your clients and users. How many of you feel that you're doing that now? Wow, I really hope that we'd have more hands here because that really seems to be one of the things that agile really is important for. The ability to sit down with your customers is one of the most valuable resources you're gonna have.  Visit them where they work. Why would I say that? Why would I say go visit them where they work? Jeff will tell you it's because I got trained by Hugh Byron, Catherine Holtz-Blaton and I believe in contextual inquiry, but there's other reasons too. I think it's because in any other situation, it's a contrived situation.  You see the gizmos that they have everywhere. You see how they stack their work. You see the flow of information as they move papers around and you're able to just look at what they're really doing and you can see patterns. If one person doesn't want it's a coincidence, but if you see two or three people doing similar work around through shortcuts that they've actually found within your system, then you're starting to see more of a pattern of execution than maybe you're missing one. Right, over here. Amethyst. Amethyst, okay. Amethyst. If I'm sitting there in the environment where they're at and I understand that they're sitting in a pretty harsh environment where it's pretty noisy, maybe they're not having an easy time being able to concentrate on their screen because there's so much noise because they're in a cube farm now. I'm gonna have a lot of empathy for them as they're using my product, okay. I'm also gonna catch things that I would not have caught. That was the point that you were trying to make. There's a lot of times when I sit down with a customer and I'll ask them, so what do you do all day? Well, they'll hit the high points, right? They'll hit the high points and they'll say, well, you know, I come in, I check my email, and I look to see if there's any hot items in my email that I need to take care of, and then after I go for my email, I look at the stack of stuff on my desk that I need to work that I've been pushing off for X amount of days, and then I'll dive into work. In the meantime, one of the companies I used to work for did systems management software, and so that was the story that we got from one of those individuals, and he would sit down, steaming hot cup of coffee, really excited about looking forward to today's work, and before he even got to a second email, he was responding to a call taking him away from his desk and his cup of coffee that he'd just gotten that he had hoped to be able to drink while reading his emails, okay, so that was one time. And then we went to the next company, and the steaming cup of coffee was nearly exactly the same. They come in, I don't know what it is about system engineers or network engineers, they always need to have that cup of coffee in the morning to get them going. I don't know, I'm kind of the same, anyone else kind of like that, yeah. So you start realizing that there's a pattern, as was mentioned, and you start realizing that, wow, they really never have a chance to finish their coffee, they never really have a chance to have a continuous time in front of their screen where they're gonna be using our software, and so maybe we better make sure there's no timeouts, and that information would never have been found by interviews, unless they're telling you, and this is the other problem with doing user analysis just by interviews, well, you know what, your software always times out whenever I use it, or you know what, I hate your software, all it does is blow up every third time I use it.  It's one of those situations where all of a sudden you're focusing on the leg of the elephant as opposed to the trunk. So ultimately what we want you to do is we want you to learn what they do and why they do it. Customer collaboration over contract negotiation. Again, identify what they're really trying to accomplish and how they're trying to accomplish it. Ask them what it seems over their tears. Sit down, have a conversation with them. Buy them that coffee in the morning and sit down and talk to them and then tag along with them as they're walking around trying to put out the fires of the day. Ask them what they already like about the product. A lot of the times when you're talking to customers they will focus only on the problems that they have. Is there an experience that you really like? Jeff, tell me about the iPhone. What is it that you like best about the iPhone? Didn't have anything like it before so I like best feeling connected with everybody else through Twitter and email and other things.  That's, it's okay, I won't take that personally, Jeff. I know you could actually give this presentation in your sleep. But the fact of the matter is, is there are things that we don't understand sometimes. If I was trying to develop a product that competes with the iPhone and all I listened to is what Jeff just said, I could do something like that, right? I can actually do everything Jeff said on my Palm Trio. But the one thing that Palm Trio is not, sexy, it's not sexy, it's not fun, it's not exciting to play with. It's very, very practical and I love it. I have a hard time living without it and there are times when I will tell you that I would never move to an iPhone and I think Jason has heard me say that several times. In fact, I am really getting a Palm Pre after the conference. But you can't just go with what they see as negative about what you're trying to find. So ask them what they like about the product or ask them what they like about a competitor's product. Simply giving your client a shovel to dig a hole is not enough. Is there a hole, is there a goal really just to dig a hole? How many of you have dug holes in your backyard or in your parents backyard or, okay. How many of you did it just to dig the hole? No one? Okay, okay. When I was five, I dug a hole in my parents backyard. Really big one. But I can guarantee you it wasn't just to dig the hole. The reason I dug the hole, dug the hole is because I was trying to get to China because that's what everybody always told me. China's on the other end of the world, right? So I'm digging the hole and I've got a purpose and that purpose is I wanna get to China. It's to hold a post, build a pond or dig straight down to see the kangaroos, right? The other reason to focus on goals is goals don't change as quickly as technology does. Okay? Goals don't change as quickly as technology does. There are quite a few YouTube clips out there that talk about how the people in high school today are being trained on technology that will be extinct, not extinct, but out of date by the time they graduate. So four years of school and the stuff that they're being taught is brand new will be out of date by the time they graduate. Technology changes, goals don't. Typically the goal is always gonna be the same. This means that the more information I can get about the goal means the research that I'm doing will remain relevant longer. This is the part where I always get a... Andrew, I'm gonna pick on you a bit because I know that you think design is the big upfront design. How do you talk to users? When you go talk to users because you're supposed to do that, right? With agile. Ostensibly. Ostensibly. Okay. How do you do that? Well, I don't get on site very often because usually it's a phone call. Okay, so you're not gonna make it on site and that's unfortunately a harsh reality in the world today. A lot of us are having budget restraints where we're not able to get up to the customer side. So you give them a phone call and you talk to them on the phone. What we try to do is have a regular checkpoint or these sort of things where you're talking. We don't have time for customers but our customers tend to have, they're kind of a large installation of what we do and so you talk to them and say, what do you like? What phone do you like? You kind of give dialogue and basically, like you don't get the benefits of talking about where you need to see what they do all the time. Sure, sure. And I can tell you, you can make personas without that benefit. It's just one of the things that helps. But, so you're talking to the customers on a regular basis. How much time does that take? Maybe a full day, once a month. Okay, what do you do with the data once you've captured that information? Well, I think some of it is a new process that the last talk was discussing and then we try to break it down. It's not a very systematic analysis but it's more in the sense of what people are doing, what their gain points are and then coordinating that with our strategic functionality. And eventually, hopefully, that narrative ends up in the user stories, right? Ostensibly. Ostensibly, okay. The goal is to get that information to the user stories. The fact of the matter is, the research that you're doing for personas is not really that much different than you're already doing for your current project. You're going out, you're talking to customers, you're spending time and you're capturing that data in a way that you can access it again. And it's exactly the same thing with personas. There's no reason that I have to have a big four month project before my regular project that is just about capturing the information for personas. I can do it just in time. And the great thing, as I mentioned, is if I do that research, I can actually come back to that research not for this project, not just for the next project, but usually for three or four projects, I can use that same information that I gathered in those phone calls. So the nice thing is, is it really is just in time. I can use the information when I want it and access it because I've got it stored as personas. There was a question in the back there. Yeah, well I was just going to mention that you talked about how it's not always feasible to go outside of the customer role in today's world and a lot of our customers are all in the world, right? So it's not only infusible, it's also green. It's not very practical, environmentally. So while I think it's important to be on the side when you can in certain special case studies, I think also just being productive is important, just not going on a day-long trip and you could do a quick call to verify something. That will work.  You gotta do more. Find someone locally. And there are times when you can do that. I am of the feeling that any interaction that you have with your user, any interaction that you have with your user is going to go into the plus column for your application. Okay? Is it our argument to, you know, that if there's a requirement of all the traveling, you know, broker or all over the world, is that you're not going to make the same argument for full location?  So I mean, I feel like it's going to be the same argument in both of them, but as we know, there's incredible value in having everybody to sort of do it the same way. There's incredible value of actually going to the application of a broker or something. Say, I'm not saying you can never do that, I'm just saying that it's often practical. Right. And so this is where we start getting into the black and white scenario, and that's when I'm saying, listen, if you can never do what you have, am I going to throw away the value that he might get by a phone call? No, I'm not. Are you ever going to be able to get the full value if you're not actually on site? No, you're not. But some value is better than none, right? It is not black and white, and so you do want to kind of balance the needs. It may be that your product is so new that you actually do need to be there right on site, that you actually need the value from seeing the worker in their environment. Or it may be that all you need to do is say, listen, you're on my product council, I've talked to you five times. What are the latest things that make you excited about using our product? What are the latest things that cause problems with our product? Capture the research where the user client works. It is invaluable in learning things that they cannot or will not communicate to you. That's the one thing that I do want to point out to you. When you're just doing the phone call, you may not get all the information because there are things that they just can't, that they don't understand on how to communicate to you. Do I have enough? How do I tell when I have enough for a persona? It's good to have detailed descriptions because it provides a narrative, right? That's why we have story cards. How do you know when a story card is enough? It's kind of hard to tell until you actually start doing them. And so this is one of those things I'm gonna challenge you to do is go out and start creating personas. And maybe they're not gonna be very good at the beginning. Maybe they're not gonna have enough information. Does that mean five minutes left? Okay. But the point is to gather the information in a narrative and to try and capture the essence of what they're trying to accomplish, what their goal is. Once you have a detailed description down, once you have a narrative of what that person does during the day, you can use quick reference tools. Fit it on the back of the story card, right? If I have a story card that says I need a user, so what was the story card that you had? I'm gonna change the user, I want to change the user. Okay, as a user, I have a big monitor, I want to be able to show more lines on my monitor so that I can get more done. Flip that card over and on the back and put an example of that user on the back. If this was the Russian guy, for example, you could put Vladimir so-and-so. What his goals are. His goals are to get the work done as quickly as possible. That means having a bigger workspace. That means any number of other things. But just capture it in a quick reference tool and put it on the back of the story card for which that story is written for. There's a user for that story. Just put it on the back, it's a great reference tool. But seriously, just capture the basics, put it in a narrative form, and then add as necessary. What do I want to avoid? If the persona is not done correctly, it will be ridiculed. I can guarantee you, even if it is done correctly, it will be ridiculed.  Overall, elaborate personas don't get your message across any better, okay? The story that I told earlier about the guy with a cup of coffee. It's great that I can add the cup of coffee to the persona because it does tell an important part of the story.  Does it matter if the cup of coffee was an espresso? No, it doesn't. Makes no difference in the world. So don't be overly elaborate. Don't build a persona to justify a feature that you already have, okay? That's not what the personas are there for. The personas are there to help you develop features that you need. It lessens the credibility of the persona and it just doesn't ring true, okay? Unless you have a user that really does need that feature and then just build it around that user, not around the feature. How do I know when I'm successful?  Okay, maybe not quite, but you get an understanding from the developers that you're working with for you product owners, right? One of the best examples that I can tell you of success that I've had was when I was working at Land Desk and it was an interesting scenario. We had set up posters, we'd gone out, done our interviews, brought back the information, made posters, put them up all around the company and there was a lot of ridicule. People would come by, draw mustaches on our people. They'd cut out heads and put different heads on the person every day. They'd modify the name of the persona. And so it will be ridiculed, right? That's the point that I already made. But then we brought in customers that actually matched that persona. We brought in customers that were server managers and sat them down in front of our developers and let the developers ask the questions. And when they sat there and talked to the developers, the developers started getting the slight going off over their head and it was very interesting because we actually had this lady come in. Our persona was a male but this lady came in and at the end of the presentation that she gave, a developer turned to me and said, that's Tim Jones. No, that's not Tim Jones. That happened to be the name of our persona but that's how influential the personas can be. It can override what you're actually seeing and let you understand in a real way what that person's really trying to accomplish. And again, they started fighting for the persona in their meetings. You'd go to daily stand up and that would be something they would bring up. Hey, wait a minute, we've got about Tim Jones. Tim Jones wants to go home. He doesn't want to be here anymore. Okay, resources you can use. The inmates are running the asylum, excellent book. And I promise it was on the top of my list before I knew you were coming. It is probably one of my favorite reads and it just really makes it crystal clear why it's important to have personas. Also about phase 3.0 by Alan Cooper. The persona life cycle, keeping people in mind throughout product design. It has some very interesting charts on how to build up a persona. They seem to be really good about helping you develop things to take around little quick reference charts. The user is always right, a practical guide to creating and using personas for the web. Sometimes we don't always have the opportunity to go out and do user analysis on site. And so this particular book talks about ways you can do surveys and how you can talk to a lot of people. As well as how you can conduct some interviews. And then rapid contextual design, a how-to guide to key techniques for user-centered design is also excellent. I would highly recommend any of these for you to read at any point in time. Here is just a sample. This would be a quick reference card, right? Because there's no detailed description here. But the thing that is most important there is that you see John's goals right there.  And that's what all of you need to keep in mind when you're looking and developing software for your persona. That's all I have for today. I think we're running out of time. I think lunch is supposed to be rolling in. Do we have any quick questions before we roll the lunch? Okay, I'm assuming that's because the stomachs are growling that we don't have any questions, right? Okay, thank you very much for your time. Thank you.