Hydrogels are three-dimensional networks composed of polymers that can absorb large quantities of water or biological fluids. These materials can incorporate active compounds and release them in a controlled manner. Additionally, hydrogels can respond to external stimuli such as temperature, pH, ionic strength, electrical or magnetic stimuli, specific molecules, etc., making them ideal candidates for a wide range of applications. In recent years, alternative methods for developing hydrogels have been proposed in the literature, while some hydrogels are toxic and should not be used in biomedical applications. However, nature provides a wealth of inspiration for the development of novel materials such as biomolecules like polysaccharides, proteins and polypeptides. These compounds possess a variety of physical and chemical properties which make them suitable for use in biomaterials such as biocompatibility, antimicrobial properties, biodegradability and non-toxicity. As a result, these compounds can generate microenvironments similar to those found in the human body making them ideal for applications such as drug delivery, tissue engineering and regenerative medicine. This article was authored by Alexandra Lapu, Wisa Madalina Grattonero, Basile Robert Grattonero and others. We are article.tv, links in the description below.


We demystify what goes on behind the therapy room door. Join us on this voyage of discovery and co-creative conversations. This is The Therapy Show behind closed doors podcast with Bob Cook and Jackie Jones. Welcome back to the next episode of The Therapy Show behind closed doors with myself Jackie Jones and the wonderful, as always, Mr Bob Cook. It's very nice of you to say so. It's very true. It's very true. The topic of this episode is not a conduction in the therapy process. This is all down to you, Bob. This is not something that I do in the therapy room that I know of. Ah, that's the last bit. I was going to say consciously. Yes. I have a sneaking suspicion that you're going to tell me that I do do it at some point. You've got a nice, for people on the actual YouTube, you've got a very nice blue jumper on. I have. Thank you. So one thing, I'd like the jumper and very good for relaxation. Blue. So I'm not saying you have to wear a blue jumper to do hypnotic inductions or to actually do hypnotherapy if you want to go that far, but it's a nice jumper and a very nice relaxing colour. Interesting. I've got no blue in my therapy room. As you can see behind. So it's an interesting subject area. I mean, when I trained as a psychotherapist, I never learned about hypnotic induction. So I'm not saying it's in a psychotherapy training programme. However, I went on to learn about hypnotic induction when I wanted to work regressively. For people who perhaps don't know the word regression, it means how people go back to a younger developmental age where the deficit needs healing or the emotional problems have occurred. So often by regression, you can help people go back to a younger self to do the emotional healing that's needed so they can be different today. Yeah. And does it help bypass the logical thought process? The filters, the barriers, all those defence mechanisms that we put up? Yeah, if we go on to hypnotic induction, certainly, but if we just slightly go back, if I may, before that question, then I quite happily talk about that question. I just want to say the purpose why you would do hypnotic induction. For me, why I liked it is because it helped people relax and help people go to what is often called the alpha state in hypnotherapy terms, which is really a state of increased awareness and relaxation. So in some ways, that's the best way to look at this. And why would you do it in learning? You'd learn it as a psychotherapist, mainly to help people when you might do it to help them relax. I wanted to learn hypnotic induction to actually help people go back to younger developmental ages quicker. You said then increased awareness and relaxation. Yeah. I didn't know that those two things went together. Well, I'll read out a definition of what hypnosis, if you like, is, which I just got from Google just before we got on. Yeah. And this says hypnosis is a changed state of awareness and increased relaxation that allows for more focus and specific concentration. Wow. So I'll do it again. Yeah. It's a changed state of awareness. So you go into a different state of awareness than being an adult. Yeah. In the eight terms. And then increased relaxation. Because you've gone to a different ego state, if you want to look at that way. That allows for more focus and specific concentration. That's really interesting. It's just I did hypnosis as part of NLP training years ago, but it never fits comfortably with me. But that's probably my stuff. Well, no, no, say a little bit more, but no, it's not your stuff. I understand it because, because, you know, I actually know I do a lot of travelling. And on many aspects of my travelling, I was thinking only in Cyprus last year. I was going to my family. It was a family holiday and we were going out to have a meal. And we were walking down the Mall or the Chores Strip, if you want. On one of the cafes, there was a hypnotist or somebody doing hypnosis. And that was what I call stage hypnosis, which has this major focus to help, you know, it's entertainment. Talking about that purpose. I'm not even talking about when people do self-hypnosis. I'm talking about when we help people relax in a different state of awareness. A different state of specific concentration to achieve a particular goal. It makes sense now that you're saying that. I, I, when you would, you know, the hypnotic induction or whatever in the title, I was thinking that you put somebody in a hypnotic state, not necessarily, not like the stage. But for me, I know at times when I'm driving, I go into that hypnotic stage where, you know, I can't remember every part of getting from A to B. When I was nine, eight or nine, I lived in Acock's screen in Birmingham. And I had a bicycle. I did a bicycle world sort of. I went and stopped at Alton and had a newspaper around. But basically, I had bicycles to make a screen to know, which I probably is. At the age of eight, it seemed a long way, but actually probably is about five, four miles or something. It is a long way. Quite often. I didn't know how I got from Alton. Now I don't think that's hypnosis. I think that's a form of dissociation. The other thing that again, it's my beliefs around hypnosis, which isn't what you're talking about. Now we've clarified that is that when I was doing, you know, NLP and did use hypnosis. The thing that I didn't like was that the responsibility for cure was put on the therapist. Well, let's just start separating terms out just from the point. I'm glad you didn't. I'm glad you had an aversion to that. That's great because I also believe in bilateral communication between therapist and client. So on contracts, you know, in the TA world. But let's just start splitting out term, shall we? So you've got hypnotherapists with the therapy. Psychotherapist to do psychotherapy. Yes. You've got counsellers to do counselling. Yes. You've got psychoanalysts that usually do psychodynamic psychotherapy. So you've got different terms. So if you looked up, if you wanted hypnotherapy and most common, most common sort of procedures that hypnotherapists work with are usually when people want to stop smoking. The specific things got a fear of flying. They want to desensitise themselves from some sort of trauma. They have panic attacks. So there's usually specific things they want. And I bet my bottom dollar that probably the top one would be about stopping smoking. Maybe the second top one would be about intrusive thoughts or panic attacks. But they're usually specific goals. Yes. And they want to, let's say, stop smoking. They want to stop smoking and be more relaxed, say. So, you know, hypnotherapy specialise in that. Six sessions or something like that. And usually what they do is relax the person, take them to an alpha state, and then carve them through metaphors if you like. Look at what stops the person smoking and go through a desensitisation techniques with them. And we have a specific outcome because they've gone to a different level of awareness if you want to put it that way. So that's sort of hypnotherapy. And I was just thinking of a good friend of mine who ran a school training people to be hypnotherapists. I think it was about nine months or maybe a year. But they usually were around those particular areas I'm talking about. Yes, yeah. The objective is to help people get relaxed, move to a different energetic state, usually called the alpha state, where they moved away from TA terms adult being an adult legal state. They go to height and centre of awareness, height and state of relaxation, and a place where you would sort of tap into their subconsciousness. Yes, yeah. To help them through metaphors usually to achieve the specific goal of being relaxed rather than have the addictive habit whatever the spoken is about. So there's often a specific goal with hypnotherapists and usually only six to nine sessions. In fact, with smoking you might only be two or three sessions. Yeah, yeah. Of course, hypnotherapists do a lot more than that. Somebody might come with a specific goal I've said of desensitising trauma. And then you'll go deeper into their subconsciousness, I think. But if we move into the world of psychotherapists which is much more longer, I mean, somebody comes to see you, you might well be with you. I don't know, up to a year or so. Yes, yeah. It's a very, very small number of sessions usually. I suppose there are some hypnotherapists, usually psychotherapy trained as well, which might look at longer term trauma. And that's different. There often been psychotherapy trained as well, I think. And then you get counselling training and you get NLP like you've just mentioned and different things like that. You might use aspects, not counselling, but certainly NLP. You might use aspects of what I would call hypnotic induction. The hypnotic induction is a technique that takes people into a different state of awareness and relaxation so that it supports the regression quicker. Yes, yeah. Now, somebody who listened to this might say, well, that's hypnosis. Well, I'm talking about the transactions that lead to a hypnotic state, which is what I call hypnotic induction. Yes, good. I just think that needed clarifying for me if nothing else. Which bit? The difference between hypnotherapy or hypnotising somebody and the hypnotic induction used within psychotherapy. Yeah, okay. So, if you've been trained to be a hypnotherapist, you will, by definition, learn the transactions that lead up to hypnotic induction that leads to full-blown hypnotic states, if you like. In hypnotherapy, that process or that procedure, the aim is to, as I say, to relax people, get a different state of awareness in the energetic process, leading to more specific concentration, focus. And then usually through metaphor, take them down to a different place where they can start to be desensitised, if you like. Yeah. Now, if we go back to what you said at the beginning, which is an interesting one, by the way, which is what you didn't like in an LP, was the... Well, you didn't say it this way, but I'm going to say that the contract is unilateral and not bilateral. Yeah. That's how I feel. Yeah. I don't know enough about hypnotherapy as a profession to know how contractual hypnotherapy is. I'm assuming it's adult to adult contractual, and then after that, the techniques and the procedure will be in the hands of a hypnotherapist, if you like. Yeah. Yeah. It's just, I would imagine, general consensus of opinion is that if you go to a hypnotherapist to give up smoking, and you have one, two, three, four sessions, however many that is, and you still smoke, then the hypnotherapist isn't any good. Usually people would leave. Yeah. You know what I mean? It's kind of like they don't take responsibility for what happens. You mean the hypnotherapist doesn't? No, the client doesn't take any responsibility. It's done to them rather than with them, if that makes sense. Do you understand what I mean? Yeah. The hypnotherapist is either good at the job or not if they give up smoking or they don't. Oh, so for you it's not relational? Yes. It's more like a... Yeah, it's more unilateral than bilateral. Yeah. It's a great subject for podcasts we could invite a hypnotherapist on. Yeah. You actually talk about that because I don't know. No, but I think that's general consensus of opinion, but that's a very dated one probably. I've never thought about the contractual processes for hypnotherapists. So it's an interesting one to talk about, just about accountability of responsibility. Yeah. Yeah, because... I just think that if a client is really relaxed in a session, one, it's a good thing to feel that amount of trust with somebody, but I think that trust needs to be built up over time with somebody that you can let yourself go and be relaxed in a room with somebody else. Yeah. Yes. I mean, when I went to Google and put down what is, I forget the definition from those, I also came along a very quick plan that said that if these things happen, then psychoso... What's the word? Hypnotherapy will happen. Yeah. It's a number of their procedure into hypnotherapy. One, the client needs to limit possible distractions in any way, let the mind be calmer and not think about lots of other things or wander away. Two, their breathing needs to be even and calm and big breaths. Yeah. Secondly, it needs to be a focus, this is the client, focus on what you want to achieve, so specific and achievable. Yeah. They need to, in all the therapy procedures, the client needs to visualise a safe place to be. So, wherever that might be. Yeah. Most hypnotherapists may use metaphors in the search for a specific outcome. And finally, the client needs to trust the process. Yeah. Those are six interesting bullet points that are, I don't know whether it's a universal six-point, so I'm sure it's just that person's plan, if you like. But what is interesting there is the use of metaphors. Well, I think it's lots of interesting, so most hypnotherapists I talk about use metaphors because of what you said right at the beginning, that the metaphors bypass the logical cognitive process.  Yes. You mean like when you're talking about metaphors, like seeing an open door and walking through an open door and those sort of things, right? Yeah. Also, 100% out of 100% of bona fide psychotherapists would ask the client to create their own safe space. Yes. Which is, I think, a really important point in this procedure. Yeah. I can remember when I was doing my NLP training and we had to practise on each other. And one of the ways that they took you into that relaxed state was being at the top of a very high staircase and walking down and counting down the steps as you were going. I'm frightened of heights, so as soon as they said that, I had a visual representation of being really high up, looking down. There wasn't a cat and else chance that I was going to be relaxed at that point. See, I think that's not a very good... Wait, it wasn't for me. I think they should check out things before that. Because what you're talking about is very common. I can understand that, but I think it's a challenging one if you've got problems about heights and things. Yeah. But finding your own safe place is a common process and metaphors is a common process. Yeah. And it's how people go to a different state of awareness, a deep relaxation, where specific outcomes can happen. Yes, yeah. And I only know that, find your own safe space because it is different for all of us. And I think that's a really valid point is that we don't presume or assume what that safe space is. And that's why we're trying to find goals there themselves. Yeah. So when I thought of this title, because I'll pass this down upon to you, I was thinking about why it might be important for psychotherapists to think about. Perhaps even if they learn a hypnotic induction, if not full blown hypnosis, because a lot of therapists, therapists that work developmentally will use supported regression. Yeah. So that means they will help the client identify, in our case, TA, with through script analysis, early deficits or the early and met relational needs. And in TA, through inquiry, treatment involvement, help them go back to a younger ego state or younger self, if you like. TA, often called child ego state. And then from there, help the client heal and make new redecisions which will then get integrated in the present. Yes. Now, in my career, that procedure I have done thousands and thousands of times. And I'm not joking when I say a thousand times. Many, many, many, many times. First step is a contract, of course, script analysis, and then that whole procedure I've just told you about. Yeah. However, you do need to enable the client or the client needs to be in a relaxed place to a certain extent, or trust if you want to put it that way. Certainly wouldn't need to be done later on in a psychotherapy sequence where the client has built up a rapport and trust with me. However, as Ty went on, and I started to watch a therapist who uses hypnotic induction and used supported regression a lot to obtain that procedure I just talked about. And what I noticed was that as you did certain things, certain techniques, a person would relax quicker and, I think, took in the protection from the therapist quicker, you know, or deeply through these techniques, or technique if you want to put it that way. And I want to say that I quite went into a trance that there was a level of relaxation awareness consultation of specific outcome and was very supported by the therapist in a protective place. Yeah. So, some of the hypnotic induction techniques I would indicate would probably be to say to the person something like, okay, so let's go back to the age that we're talking about. Now, imagine that you are at the age, I'll make one up for you. Imagine you're at the age of seven. Let's just go back there and tell me what's happening for you. Let's go back in time to that important time in your life. Yeah, so what I'm doing there, and two things I'm doing there, one, well, in TA terms, we'll be using nurturing channel. So my voice is quite warm if you like. Nurturing. Secondly, I've lowered my voice to a much more nurturing channel. Yeah. Thirdly, I talk slower. And fourthly, by definition, I'm quite repetitive. Yeah. All those things are aimed at helping the person not only relax, but go back in time with the therapist who is a supportive, protective other to a place where it might have been quite challenging for them in terms of what was happening around them. Yeah. So on your voice down, a repetitive structure, slower, nurture, help them go down, be more specific in your instructions, help them go down, and then ask them to say what's happening, thinking, feeling and what age they are. Then you might move into metaphors. I probably wouldn't so much actually, but I could do. I'm not going on there, but those are hypnotic inductions. It would become hypnosis. In fact, if I moved into metaphors probably, or I thought in terms of trans-like states, which I don't. But hypnotic induction in terms of the way I've just talked about it, aids regression. Yeah. It's really interesting. Maybe we should have done a warning when we started this podcast that you might feel more relaxed just listening to your voice when you're doing that. Don't listen while you're driving or something, because it is as soon as you slow your voice down and lower the tone and do that nurturing, it is very relaxing. It's very nurturing parent, or parent to child. In other words, it's an invitation for the person to drop into their younger self. Now, it's very important that the client has built up the therapist as a positive object or somebody that they trust. That's why Paul has supported regression, because they've built up a trusting relationship. You have become the other that's supporting them. Yeah. And the other one that provides a protective stance so they can just drop into this. Yeah. Yeah, because for me, it just feels a very intimate thing between, you know... Hopefully. Hopefully. Because you need to... It has to be intimate in the sense of protection. Yes, yeah. So for the client to be able to assimilate the other as a protective other, there has to be a sense of nurturing and if you're going to call that intimacy, hopefully positive intimacy with the therapist as the protective other. So by definition then, you've almost got a re-corrective experience from the beginning. Yeah, yes, yeah. Because I would imagine, part of that session as a whole, whether it's done while they're in that relaxed state or after it is to integrate whatever it is that you've done. Not just kind of do that and then come out the session and I'll see you next week type of thing. No, so there'd be a contract at the beginning. Yeah. I think the contract is about they'd like to be able to be more self-confident or they want to be assertive or they want to whatever it is. You'd find out what stops them being assertive or what's at the bottom of their process about not having self-confidence. So I'm not very assertive because I wasn't ever allowed to grow up in my childhood. Yeah. I was always kept quite young because I was the third boy in the family and I always felt that I was the baby in the family. I didn't feel I was very assertive and I was always defined as a child. So if I ever started to say my values or belief systems I was put down well who put you down there? Well my mother she was just always jealous of me I think as you defined in a certain way. Okay, so would it be important for you to perhaps just go back and tell your mother things that you couldn't tell her? Oh I can't do that she's too much like a dragon or whatever. Well I tell you what let's put her in a sort of one-way mirror situation in a room and you've got the keys so she can't get out but she can hear you. What do you think of that situation? So maybe you can find your own voice in a way that was denied you all those years ago. Yeah. If you find it too challenging you can always stop. That's a contract for regression. Yes, yeah. For the purpose. So the therapist would support that process and go back and in this case it is a metaphor isn't it but there are all the things I've talked about. The person finds their voice for the first time and has a sense of empowerment which perhaps they've never had in their life and then we come back and we debrief it and look at how they feel and do they need to do other things which obviously will need to do other things but then take it from there. Yeah because to me the way that you've just described that then I can see that it is really really useful around limiting beliefs and beliefs which is all connected with our decisions and our life scripts and everything so it makes sense that regression is a really good thing to do. I think it's a very important technique but it's also very important that there's a contract that they trust the therapist that they've done a lot of the contractual work and therapy before they get to that stage. And it's not done right in the first four or five sessions or something. Yes, yes. The person builds a lot of trust up in the therapist to be able to get to that stage in the first place because the therapist needs to be more powerful than in this scenario I'm talking here, the mother. Yes, yeah. I know we've spoken about that in the past about being more potent in the therapy room generally so I can imagine that it's even more important in this situation. How the therapist would know that or at least maximise the chances that that would be is through script analysis and learning about how the mother in this case could be father or anyone else but the mother has been with the client or the younger self of the client. So the therapist has a good sense of the type of mother they're going to come across and in this case anyway we've set up a sort of metaphor situation where the client's got the keys anyway in the mother car here. Yes, which again is you protecting them and taking care in a supportive way, absolutely. And if it gets too challenging anyway we can stop and come back and look at and do the briefing. In many ways you're rewiring if you like in your logical terms. What happened all those years ago? Changing of fantasy. It's a really interesting tool. The latest research on the brain backs up what we're talking anyway. I mean the latest research by people like Shaw is that we have a sense of plasticity in our brain structure, in other words our mind is like form with a sense of plasticity or plastic and that the neuro channels there's a lot of them which are formed that you can create other neuro pathways by what we're talking about here through fantasy and rewiring the brain that will sit on your old toxic neuro pathways and eventually those old toxic neuro pathways will dissipate and that you neuro pathways what you're creating through these types of techniques become the reality of the day. Yeah neuro plasticity I absolutely agree with that it's like new thoughts and new belief pathways can be formed instead of falling into old behaviour patterns which is what we tend to do and the more you use it the more stronger that pathway becomes. But for people listening to this I know a lot of people listening to the therapist this type of aggressive work we want to talk about, hypnotic induction or not has to be done in the therapy process in the room with the therapist when they're alone at home by themselves because if they do that they're repeating history they're repeating the trauma actually because they've got no other supportive person to enable a difference of change to happen. So I think learning hypnotic induction on what I simply mean by that technique or relaxation if you like to let the person get to a different energetic state is a good way to enable regression to happen in the therapeutic process. I think that's a really good way of putting it to get them into a relaxed state or a technique used to put them in that relaxed state and of course for people listening again this would all be bilaterally contracted for. So we don't spring it on them on the second time we've seen it. This is the whole contractual process from beginning to end and hopefully therapy is that way. I mean Byrn created transaction analysis and part of the reason he created it was he came from the psychoanalytical background where the psychoanalyst was the expert and the client was the patient and if there was any contracts they were unilateral imposed by the so-called experts Now Byrn wanted to get to bilateral contracts whether it's an I'm okay, you're okay position. Which I 100% agree with That's the way So we're very important. Thank you Bob, that's been really interesting. So what we're going to talk about next time is the importance for the therapist to think developmentally in the therapy process. That was sort of leading on aren't we? You did, you mentioned that earlier on in this about working developmentally. Yes, that's what the regression is all part of a developmental process. It's good, it's as if we work this out Bob. It's as if we know what we're doing. Thank goodness for that in these conversations. Okay, so I'll speak to you in the next one. Okay, bye bye. Take care, bye. We'll be back next week with another episode.


Okay.  We have attendees. I'm seeing a lot of familiar names on the webinar today. Welcome everybody. All right. As people are getting signed up and get into the webinar here, we're just going to take just a 90 seconds to two minutes to make sure everybody that registered is here and got everything pulled up and then we'll get going. Thanks for joining right on time everyone. If you want to take a moment to just let us know where you're coming from and what type of business you run just to snip it in the chat function and zoom. We love to see where people are at and what they're doing or thinking about using when I work for. We always see a ton of really cool use cases on the webinar. Tons of different types of companies and everyone is always from somewhere really cool. It makes me jealous. Someone's always from the Bahamas. So welcome everybody. Yes, as in our false spring up here, I live in northern Minnesota. So they're just teasing us with like 60 degree days. And then the next week and a half isn't over 50. It's frustrating for all of us. And I know it's not just happening in Minnesota. Classic. I've had a few more people join in the last few seconds. So we'll just probably get rolling here in the next 30 seconds. So just to give anybody that needs a little extra time to get into the webinar. I'm seeing so many great chats from everyone. Thanks for answering. We have hospitals. Construction sites and projects. Another hospital staffing agency. And we do schedule for all these types of companies. We are not limited to just one type of scheduling one type of company. So welcome everybody. We can probably find a great use case for you in your business. Someone said, yeah. All right, let's get rolling here. So hello official hello and welcome to our live Q and a webinar. My name is Tori and this is Marie. I'm sharing my screen. I'll show you guys in an account. The answers to your questions that you pose and Marie will be the one who's kind of curating the questions that are submitted and reading them out loud for me to address. So yeah, just during the next 30 minutes or so here, we'll be answering your when I work related questions and we'll show you some ways that you can save time scheduling as well as cut down on overtime costs and cut down on the time it takes to run payroll payroll to almost nothing. So we're going to close the chat portion of zoom and the Q and a portion is there and that's the tool that we're going to use to for you guys to send in questions and for us to address them with the account pulled up on my screen. So feel free to start sending questions now through zooms Q and a feature and it's located in the taskbar toward the bottom of the zoom window. The questions will be flowing and we'll we're going to get to as many as we can. If your question does not get answered live and you would like further assistance, you can always chat with us after the webinar from the when I work web app and listen for more information on how to get in contact with us and the customer care team towards the end of the webinar. And if you are totally new to when I work and checking our plans, we will outline how you can go about upgrading your account. If you like the tools we've showed you today, if you're joining us to just ask questions on your existing account, we welcome those as well. So let's get started as my as my account up Marie, everything's looking good on your end. Right now I'm seeing the live Q and a session screen. No, it hasn't switched over yet. Changing the screen. Screen sharing is pause. Let's go. I'll get it here. I'll get it here. Boom. No worries. And while this is why we checked, here we go. Yes. This is why we always check because I this is me every single time. I just shared the Google Chrome browser instead of my desktop one. So that was definitely all on me and not on zoom. So we love zoom. We do. And I can see your screen now. So we are good to go. All right. So we do have a first question. And the question is, could you clarify positions versus shift templates? And this is a really great beginning question just about how when I work works. Yeah, absolutely. So positions. This is the positions page. I probably did that too fast. So if you want to, so like this, this is we call this the workplace menu. It looks like a small storefront there. So if you hover over that, you will see a bunch of different categories here, which is features and functionality that you can manage. So I just went, I hovered over that and clicked positions to be brought to the positions page for this account. And positions are there. They're a duty or a role that you can assign to employees and shifts in the scheduler. That just helps them know what they're doing, what their shift, like what their job is basically, what their role is for that shift. And so how those look in the scheduler would be if you click into a shift that's either already exists or you're creating a new one, you assign a position to the shift. And so for Julia Child here, she has a handful of positions assigned or two positions assigned to her manager in an inventory. Also you can post shifts with positions. You can also assign positions that the employee isn't qualified for even if you want to, like if they're just working a one-off shift or not. So that's the positions feature. And shift templates is slightly different. It works in conjunction with positions, but they're not necessarily the same thing. Shift templates are a way to save a shift that you've got to be able to quickly load it into the scheduler at a later time or for a different employee. So like if I'm, let's say I'm looking to schedule Julia here on Friday the 14th, I would select this and then this is going to show the shift templates that I have already created that Julia is qualified for. And it'll also, you can also see these little flags of OT if you want to use those settings, but we don't have to get into that now. That Julia is not assigned to or the employee is not qualified to work and load those in as well. And so to like create a new shift template, you can click into the shift or create a shift from scratch, a custom shift in the scheduler. And then before you save it, just click save as shift template and that will be automatically saved as a new shift template that can be loaded in later. If you want to manage your shift templates, you'll select shift templates in the navigation bar and select shift templates here. And so this would show all of the shift templates that you've saved. They can be color coordinated. You can change all of the details here. You can assign positions to or different positions to the shift template. All shift template management can be done from the shift templates page. And that is an excellent question. Thank you for joining us. So Julia goes along with using positions and shift templates and it's Sandra and she asks, what is the easiest way to be sure that your employees match the particular shift require meets? I can highlight that as well. So I'm going to navigate again. I'm using this is the workplace menu is going to be your one of your best friends in the account. And so I'm going to hover that over that and navigate to the employees page, which is also just a little bit of an example. Everybody that has a profile in the account. You can see what their access level is right above their name here. So Alice waters is an employee. We got Bobby play as a manager here. We have Emeril as a supervisor. And then if you click on their name or the pencil icon in the actions row, that will bring up their profile, which has a few different tabs here that you can explore and get into. You're going to see what schedules they have been assigned to and would show up in so you can schedule shifts for them in those schedules in the scheduler page and then also the positions that they are qualified to work. And I kind of highlighted this a little bit when I was discussing discussing positions and shift templates before. So this is a good addition to that as a schedule manager, you can still assign shifts that to with positions that they aren't qualified for. It would show you that they're not qualified for it just as a reminder just to make sure that you're aware that, hey, this person should only be working food runner shifts, but you've got them assigned to a barista shift. And I can show you what that looks like in the scheduler as well. So we got a manager over here. So if I was trying to move this over to Paula Dean, who is not listed or who's not qualified for the manager position, you're going to see that thumbs down show up when you're trying to assign that shift and that's going to give you a thumbs up if everything is good to go. If Julie is qualified for this shift and it's going to give you a thumbs up. Thank you for that question. Awesome. And just to go off of that more, if you're using open shifts or the auto scheduler, so unassigned shifts, the system will always make sure that your employees have to be assigned to the correct positions and tags for them to be able to be assigned to those shifts via the auto scheduler or pick up those shifts via the open shifts tool. So pretty much everything in when I work is built around those positions, most qualifications. So it will really make sure that you aren't scheduling the wrong people for the wrong shifts. That's one of the big things in when I work. We're going to make sure that the right employees are scheduled for those right shifts essentially. All right. We have a next question. And Terry asks, how do I use the auto scheduler option now that you mentioned it? Nice. All right. Let's get a fresh week here. And I'm actually going to highlight another tool here. I think. Let's hope I'm not wrong. So I'm going to, I'm going to copy the previous week. So I just moved forward. So this is the week that we were in. This is next week. I'm going to move forward to a blank week so I can highlight this and I can actually copy the shifts over from the previous week using this wrench menu. Some people call it a spanner, but I use always use a wrench, which I could totally be wrong, but so the wrench tools. And I'll copy previous week. And I'm actually going to copy previous week shifts to open shifts here. So instead of being assigned to the people that they were assigned to in the previous week, this is just going to move them all up into that top green open shifts row. And doing that always copies them over unpublished. You can tell in a shift is that you can see the shift on the left side of the shift. You can see it here as a schedule manager. Employees cannot see unpublished shifts on their end there. They're kind of in rough draft mode. Only schedule managers would be able to view and manage unpublished shifts. So if you ever have like employees saying, I can't see the schedule and you're like, well, I can see it. Make sure that everything's been done. So if you have unpublished shifts in the open shifts row here, you can run the auto scheduling tool. And so, and you got a little tooltip there that explains it as well. And so you can select auto schedule shifts and you're going to be brought up with a couple more options that you can read through and select to just to respect availability preferences, to respect unavailability preferences, to have the shifts broken up into smaller chunks. And also there's a setting where you can assign like the max hours that you want to have an employee assigned for a week. And you can have the auto scheduler respect that as well. So you got the don't go over max hours here. And I'm not going to mess with these right now. I just wanted to highlight them. So I'm going to just run the auto scheduler so you can see how that looks. So this is important. So if you want to do revert, if you accidentally, if you clicked it on accident and you don't want the shifts where they are, you can click revert and that would just move everything back to the open shifts row. And then if you click save shifts, it's not the end either. But I'm saving saving the shifts after you run the auto scheduler will bring you just right back to the normal scheduler page. You can see that these are kind of different types of shifts. So there's kind of some certain scheduling things that weren't taken into account by the auto scheduler. So you can adjust that and then publish the shifts when you're ready to. So that was like a 10,000 foot overview of the auto scheduling tools. It's a great tool to kind of just disperse shifts. I always do recommend that people kind of check and do all of the scheduling work for you, but many accounts really like to use the auto scheduler as a good kind of initial guide when they're setting schedules and creating schedules or assigning out shifts for the week. Great. Thanks, Sorry. Our next question from Deborah and she said, we built our staff schedules and positions out and what is the best way to set up your first schedule? I think this might be a great place for some fun tricks, tips and making scheduling easier. Yeah, for sure. I mean, how you schedule, like the first schedule you create, whether you're talking about kind of just a week in the scheduler or a month. I always recommend starting out in week view because that's the view that kind of gives you the most tools, the most features and functionality, but I think that's the best way to set up your first schedule and I'll bring this over there to month view in the scheduler has, but just due to all of the data there, it can be there are certain tools like the wrench menu tools cannot be used in month view. So I really do recommend doing most of the heavy lifting if possible while you're in week view of the scheduler and then using the other views to either move the views, but I highly recommend, especially initially going starting with just one week and moving on from there. So at that point you would just be creating shifts and if you hadn't done any shift templates or anything like that and you know that like this eight to five manager shift is something you're going to be using every week for one person or multiple people saving that as a shift template and then like rotational schedules where every like four weeks you kind of repeat the same four weeks over and over again, but those weeks are slightly different with the shifts. You can save a week that you've created in the scheduler as a schedule template different from a shift template. So that would be saving the entire like all the shifts in your view of the scheduler as a schedule template that you can then load into future how that looks. So I'm going to save this one. I'm just going to say test week save template and then let's go to a blank week and then I can load in that template I just saved and it'll be exactly like it was when I saved it. This is kind of similar to the auto scheduling shifts situation where it gives you a couple different options here. So you can either overwrite conflicts. So if there were shifts already present in this week of the scheduler you can choose to overwrite the shifts that you're loading into the scheduler will overwrite the shifts that were already there. You can allow duplicates so that so if somebody has a shift that conflicts with when you're loading in they'll both show up and you can manage it later. You can avoid conflicts and that means any shifts that you're loading into the schedule that conflict with shifts that are already present will just be popped up into the open shifts row or I can choose to just like I did with copying the previous week you can load the schedule template into open shifts which is great and so I'm actually going to show that. So this is just loading them into open shifts. So I just loaded my saved schedule template but I chose to load it into open shifts and if this week's a little different I can just drag and drop where I want them and if I wanted to run the auto scheduler after I did that you can do it so it's a mixed bag whatever works for you and however you want to manage the schedule it really comes down to personal preference we're here to walk you through any of the specific tools or shortcuts if you have questions but when I work has a ton of ways to make scheduling quick easy straightforward for you one last shortcut I want to highlight is also just the repeating shifts shortcut so if you've got a shift that you know is going to be the same for this person for six months for a year you can set that shift to repeat and there's a couple different ratios so you can set it from every repeat every one week every six weeks anything in between there and you can also set the end date for how long you want it to repeat so if I want Julia I know she's going to be working on this until my birthday in August I will set that shift to repeat and save it and then now you'll see the little repeating shift icon there on her shift and if we move forward boom there it is all the way through Monday August 9th thanks for letting me highlight some of our shortcuts that was a good question awesome I love talking about shortcuts that's what we're here for to make life easier Ryan has a question about the attendance tool and if he can have employees clocking in and out on their mobile phones yes so the question was just about clocking in and out on their mobile phones yeah and I think it might be cool just to highlight the attendance tool absolutely perfect starting with the attendance tool so when at work has two primary platforms every plan every account has the scheduling platform has access to the scheduling platform and then we also have an optional time clock and attendance platform if you'd like to use that and add that on to your plan as well it's included in the free trials if any of you guys are either thinking about a free trial or in the middle of one you probably do have access to those features as well so but when you if you don't want to use them you can choose to not include that additional platform in your plan when you select a paid subscription plan so the so the so as a schedule manager this is kind of your attendance navigation tools here but I do want to start highlighting the the attendance settings because that's where you're going to start if you're kind of setting things up for your team so the attendance settings this is where you can select what type of time clock methods you want your team to use and when I work has three primary time clock methods the the first and the the most used is definitely the clock in with mobile app option so that can be enabled by toggling this switch so it's green and clicking save and then also clocking in with a personal computer and so that is when an employee would clock in or would log in to their profile on a computer browser and they would just use the attendance header in the navigation bar to clock in or out here and then a third option that doesn't exist in the settings because it's kind of an external option is also our time clock terminal which you can enable in a computer browser just as easily as you can clock in so you can lock as a terminal here and this would turn into a time clock terminal would take up the whole browser window and employees just enter their email or their employee ID that you've created and assigned to them to clock in and out on the terminal so it's basically like an old school like punch clock it's just digital and what's great about the terminal is that you can also create one on an iPad, a tablet a mobile device by downloading when I works time clock terminal app and then a manager would just authorize it to turn it into an authorized time clock terminal that employees can use so tons of organizations utilize that but back to the clock in with mobile app you can choose to turn on geofencing and location restrictions as well if you want to make sure that your team is clocking in from the appropriate location or clocking out and so when you enable either of those you're going to see another option where you can select the radius for how close employees must be to their scheduled location and the default default in the minimum is 100 meters and that doesn't seem like a lot you're like that's a football field I don't want somebody clocking in down the road just know that the GPS signals are all about satellites and towers and triangulation so if you have it at 100 meters and your team's like I'm standing at the front door and it's not letting me clock out the first step to just troubleshoot that is widen it to 150 meters 200 meters because phones location services can be different depending on the phone so it's just something just a little nugget I like to drop for anybody that's interested in using the mobile app or their team using the mobile app and also restricting clock in or clock out locations so your team can use the mobile app to record their hours if you allow them to awesome I love this tool and I would have really liked it when I was an hourly employee on the go so very cool along with the attendance tool and clocking in and out we have a question from Sandra and she says do we have any time clock integrations and integrations with payroll hold on do the what's the first part of that question again I heard integrations with payroll at the end yeah just do we have any integrations with payroll so we can send that information yeah I have unsaved changes when I work does have integrations so we have integrations that we've built out ourselves with payroll processing applications or also like teamed up with the program to build one out and then there's also a handful of integrations that have been built out from third party people to when I work for those for any of those since we didn't have anything to do with building it all of any questions about those like a rippling or whatever would have to be sent to them so if you reach out about one of the third party integrations you might be redirected to speak to the people that developed it but I can go over the ones that we have a hand in and that we we can assist with and all of that so here's integrations from when I work so our big three I would say our I guess ADP is one but they have two different programs gusto is our most popular integration with a payroll processor and then we also have two technically three with ADP so we have one with ADP run ADP workforce now we have a direct integration and then an older integration that just kind of pulls a report in the format ADP workforce now likes so you can upload it so you can choose which works best for you as well and then other ones we have into it quick books online paychecks Square and Zapier I hope I pronounced that correctly and I gave it a little bit of a French twist I don't know if that's appropriate or not and then yeah and then here's the integrations to when I work that have been been built out by third party people and then we also if you're interested in other integrations we have integrations were considering here and you can actually kind of cast your vote for the payroll integrations by just clicking I'm interested on any of these and so yeah slack is a big one toast is a big one also have had a lot of people reach out about the payroll velocity so that's a brief overview if you so if you have an integration with one of the payroll processors once you process your payroll you get you would close the pay period out and I don't have any I don't have any hours here so it's not going to look anything so once you so once you close the pay period out and you'd see all your employees hours in a summary on this page you'd click export period hours and then in this little window any integrations set up would kind of show there and so you can click send to gusto and it would shoot all of that data over to gusto or over to ADP or over to paychecks and it makes it very very easy so good question about integrations awesome we have one more quick question about like the setup of when I work and then we can go ahead and transition giving you all a little bit of resources to help you get started but the last question that we have is how do I make my employee a manager to help me schedule my team ooh that's a good one comes in a lot especially for the new accounts it is not all on you to manage the schedule when I work has four different access levels so right now the top access level is admin and at this time there can only be one admin on the account I do want to give you a sneak preview that I want to give you a little bit of insight into some changes for that so down the road keep an eye out because we might be adding some flexibility to where you can you can divvy out admin roles to other worthy people so the admin is the main person they are the ones they're the only ones that have access to the account and billing page which I don't in this account access to the account and billing page to manage the account to add the manager access level shebang there and then the the second highest access level is the manager access level just a brief overview of that they have they can manage all employees and all schedules in the account regardless of what schedules they're assigned to in their profile and then there's the supervisor access level which is one step down from manager and one step up from employee and they can manage schedules that they are assigned to a common schedule as they are so there's a little bit of a limitation on the supervisor access level they also can't view any like rate wage or rate information but you can give them that ability if you'd like so it goes admin manager supervisor and then there's the employee level which doesn't have any of the settings access or managing shifts or time or managing shifts or viewing other people's time sheets anything like that they're just the employee level we have a great guide just called access privileges in our help center that goes over all of that in great detail so you are not alone you can divvy out responsibilities amongst your team and share the load a little bit great and now that we're about a minute or two from when we are done with the webinar we have a lot of resources for you all and Tori will go over those as well yeah all right so can you see are you on the slide with me now perfect I fixed it yeah so the first thing I just wanted to highlight is so our kind of entry level our main plan for small businesses or if you're just kind of exploring when I work and aren't looking into the enterprise enterprise option is our small business plan our suggestion is for up to 100 employees but if you have more than 100 employees or if you mean more as you're using when I work we're not going to kick you off of the small business plan if you go over 100 employees it's a great it's a great plan we reorganized our plan structures to simplify them a couple months ago but it's this the small business plan includes team scheduling team member availability the communication tools like work chat and sending emails and text messages you can have as many job sites as you want as many schedules as you want in that plan auto scheduling is not extra is included in that plan as well and you also have things like task management open shift requests and also document storage on that so that's if you're interested in what's next after your trial check out the small business plan it's great and it really is kind of a one size fits all for most businesses unless you're interested in the enterprise level plans and then as I mentioned before the attendance platform is just an additional add-on and that includes time sheets time clocks time tracker pay periods summary integrations with payroll processors the whole the whole thing there so to to select a paid plan if you're currently on a trial or your trial ends in the next week or so you just log in to your profile on the web app you select account and billing and then upgrade my account and again only the admin level person can access this page and then you just click check out to activate your account and yeah it's pretty straightforward and again if you have any questions about what plan fits best for you we are here to help just chat in with us from the web app and we'd love to help you figure out which one is the best fit for your business alright so that is a wrap and we just want to thank you guys for for showing up today and hopefully we've got some questions answered and you feel a little bit more comfortable about about setting things up or keeping things going or using some tools you didn't know existed in when I work if you want to contact us you can do that in the web app through the little chat icon you will get Marie you will get me you will get our coworker Cara and we're we love to help people we love with onboarding setup even just troubleshooting questions whatever bring them all to us we want to make sure that you're comfortable that you're secure and that you've got the info you need to to use when I work to in the best way for your business our customer care team is also a great resource if your employees have questions they can reach out to them through the app there's a submit a ticket option in the menu there and on some on some of the mobile devices there's a question mark at the top you can just press and click submit a ticket so we really we're totally cool with working with employees that are having any questions about the app or about the web app as well so feel free to contact the customer care team have your employees contact us with any questions we are here to help and did I forget anything Marie no those are all the steps and ask us any questions if you get stuck along the way and take a look at the chat and bubble right now we just sent out our onboarding packet we just kind of curated all the tools and all the links that you need to get started or if you have any trouble along the way so copy and paste that and if you have that information you really will be good to go with when I work and definitely reach out if you have any trouble along the way great thanks for thanks for picking up the slack for me thanks everybody


Going on everyone Sam here with late in sports cards, and I am ripping two boxes of 21 Panini contenders optic football for James C. So good luck James Pull some fire here got blue James Robinson to 99 for the Jaguars And we've got this is cool X's and O's Bill Romanowski John Elway. That's the 13 12 number 12 of 13 See right there. I really like the red white and blue. Did I say stars and stripes? I'm at red white and blue Jalen Hertz base ticket Terris Marshall, Jr. Base rookie Got a Demetric Felton nebula Two of two nice hit there James congrats on that buddy. I didn't even see the number Heck yeah, we'll take a nebula There it is again two of two nice hit Congrats James. That's nice and To 99 aqua Jalen Darden on card auto for the box There you go nice one there as well Solid box right there actually I was gonna say Jim if you're still in here, you'll be jealous of that one for sure Guess you just got to buy a case of Contenders optic now and go nebula hunting Jim Just because not all of the rookies are on card anyway Orange Justin Fields rookie to 50 6 of 50 nice one there Congrats Got rookie round numbers round for Michael Carter Ramandre Stevenson blue to 99 Nice one there Alvin Kamara base And same with Kenneth gain well base rookie Alright, we got a redemption. We'll do that last, but we've got 20 of 30 green pulsar DME brown on card rookie ticket auto Nice one there a little bit of a Christmas color with the red and the green again That is 20 of 30 on the DME brown nice card and For the redemption We've got football Nenders optic Rookie tickets autograph orange Our number 150 Jalen Phillips nice hit there that'll be a dolphin Nice Jalen Phillips that'll be like a cool secondary color match right there when that comes in nice Jalen Phillips auto There you go, oh That'll do it for your break there James Congrats on all the hits we'll get those right out to you. Thanks, man


Hello and welcome to Brussels. It is the scene of the International Federation for Animal Health Europe Conference 2015 and the title of that conference is healthy animals healthy food a healthy future Three things combined. It's going to drive the demand for animal source Foods up. It's already driving it up. There's a population growth growing quite rapidly in the developing world Urbanization also growing quite rapidly but incomes increasingly going up in the developing world and these three factors particularly income Allow diversification of diets and in that context more animal source foods So demand is rising very rapidly in all regions of the world for all animal source foods Commodities there are three scenarios for meeting them all of which Europe can contribute to the first scenario is that Export of animal source foods can be done from Europe to the developing world and that is going to increasingly happen It's happening now. It's going to increase. So that's one opportunity for Europe. The second scenario is that Technology from Europe on how animal production takes place Can be extrapolated transfer Modified taking to the developing world and that's already happening So Europe you and European technologies are increasingly finding its way into the production systems in and third thing is that Indigenous production in the developing world will have to increase and there again All the work that is being done on increasing animal production and productivity How to make the animal sector more sustainable all that is happening here in Europe in some sense applies To the developing world now the challenge is to take care of animal production in the developing world It's not just a sector that deals with meat and milk and as commodities animal have multiple multiple functions in the developing world and it's there for adapting to those sets of conditions and trade-offs


Hello people of the internet, my name is Gianni and welcome back to another FNAF news video. A LUMIX is dropping wave 2 of the FNAF special delivery merchandise tomorrow on August the 3rd. Originally I was just going to put this in the FNAF news video with all the other news that we've gotten so far um and that was probably going to come out like tomorrow or something but they have released a video, a showcase video on the new merchandise and it's 11 minutes long so I'm like you know what we can fit that in the news video let's just make it its own video which by the way I want to say this because this is absolutely hilarious um they uploaded a 11 minute showcase video on the brand new merchandise they took that down right they took the tweets about it down as well and they re-uploaded it um one minute shorter 10 minutes no I don't know why they did this I have of course my theories the 11 minute video uh Kiran is the one showcasing the new merchandise and she was you can tell if she's not used to doing this because she was stumbling a lot that I think she did it all in one take as well so that was pretty incredible for her right so she was messing up awards a bit kind of like me she was stumbling uh at one point she even swore doing it so that's probably another reason why they took it down but luckily for you guys I actually got a recording of that original video and that is the one that we are going to be looking at today I'm sure the 10 minute one is exactly the same so I'm not going to be looking at that one they just said it's more compact and tightened down for um people that don't have an extra minute to watch it so let's not waste any more time and let's hop into the brand new wave 2 FNAF AR merchandise showcase let's all smash the like at the same time three two one go go go so I'm going to be doing this in the format of a commentary video where I show bits of the video and then I talk about it for a little bit it's going to be much easier than just reacting to it now I actually really like how this starts off I love the uh the logo for arcade mayhem I love that it's on like a really old-fashioned tv I think that's a really cool intro I will say that this new wave of merchandise for FNAF special delivery is really really good you can tell that they did really listen to the community and take in our feedback because let's all be honest here the first wave of FNAF AR merchandise was not all that good they really stepped it up here as you'll see later in the video they did a great job I love this I just like love these tiny little touches um we have a stamp of special delivery inside of the box which I love that stamp is cool I'll be honest that stamp's real nice if they release a stamp for that logo honestly I would consider buying it these come in our bundles and in some of our packages for this next drop so take a look this is actually way cooler than the one on my computer look it's like shiny and reflective and really awesome actually I want that sticker but you have to buy a bundle in order to get it which is a bit upsetting but I see why they did that it's actually a really small idea to do that but I really want that sticker but I don't know if I'm gonna buy a bundle and these you can only get by ordering a package this time or one of the bundles and so take a look these will be very very special limited edition and you won't get them again so make sure you try to get something this time speaking about that limited edition thing that she's talking about with the sticker um I don't know if the entirety of wave uh one was limited edition because the whole website is down currently like you can't look at it at all when I went to the website today um it said become a VIP which is weird because I've already became a VIP so I don't know why it asked me to do that again but even when I did sign up again I still couldn't see anything so I don't know if that's a glitch or if wave one was completely limited edition I have no clue but yeah apparently that sticker is limited edition so if you want to get it you gotta get it right now at least when it drops tomorrow another thing is that apparently this whole wave is pre-order only which I really have no clue why they did it this way I think they blamed it on um COVID and shipping stuff which you know I get they even said that all of this merchandise is extremely limited edition like extremely they have a very very tight supply of these um so yeah I that that really does suck I don't like that part about this new wave but what can you do I guess we left you guys all a little thank you note we really are so thankful to everyone in the community all of the fans everyone who has supported us through all of this we are learning as we go and we really are listening to you and we really just appreciate you guys being along for the ride so thank you and look at this I don't know if you can see this but this is actually like a foxy card I have a collection of these and so we're really excited to kind of print our awesome renders and artwork on each one and there'll be a different one of these each time so please take a look and see which ones you can collect so excited about that I get it you know you know they want to leave a nice message for people that bought the merchandise but I don't know it feels like they're just trying to turn it into like a Pokemon card situation where you got to collect them all because each card is going to have a different render of a character so not only do we have FNAF Pokemon go but we also have FNAF Pokemon trading cards I don't know it's it's a little weird I will say but I do kind of like it this is amazing so we have really worked and actually feels amazing too we have really worked to bring way higher quality products so the shirts the kind of hoodies everything is just a higher quality material and I mean goes without saying look at that print it looks unbelievable the colors look amazing just so good this is awesome and of course look at the design guys brand new artwork for you all of our designs will have brand new artworks okay so again thankfully everything is a lot more higher quality made with much better material treated a lot better and the designs are so so much better than the first wave I mean just look at this virtual uh VR Toy Freddy skin you got the two skins they're doing like the uh I can't I can't do it but you know the meme with the hands they're doing that I don't know if it's supposed to be reference to that meme but that is exactly what they're doing it's got the logo it's got the arcade mayhem logo I don't know why they put the FNAF AR logo there it seems a bit out of place but whatever maybe like put it on the back but it looks so good right it looks so good the renders look fantastic the colors look really good overall so much better than the first wave olympics thank you so much this is exactly what we want hopefully they don't boost up the prices for this new higher quality and higher designed merchandise if they do I am I I could punch Toy Freddy in his fat face we are also now on a complete pre-order model so you have to pre-order there are only four days to get these items because we're going to keep them really limited because we did improve the quality so much and hopefully having it pre-order should really help particularly with COVID you'll get everything on a specific date it will be really organized there'll be no confusion about multiple packages or you know our distributors and shippers doing things in crazy long cycles because of the COVID problem so hopefully that will be much better okay so here they talk about the only four days to buy these items which I don't know again they they talk about the pandemic they talk about shipping and all that stuff but it's also interesting to think about it from a from a business side I think nobody was surprised when the first wave didn't do that well so I feel like when when they put a limited supply on everything it'll make people act fast also because this is more higher quality you know the materials better everything about it is better I wonder if they were really tight on a budget with these merchandise I don't know it's it's interesting to think about why they did it this way not only for shipping in the pandemic I feel like there's definitely some some things going on behind the scenes that you know really made them make this decision you know have AR enabled tags on every single item and yeah now I'm gonna let you guys guess actually what this AR experience is I don't want to ruin all of the fun right away and so I'll post on my Instagram later so she's talking about the new AR technology that comes with this new wave of merchandise I just checked her Instagram she hasn't posted anything about it just yet so unfortunately I can't show that to you guys but do keep an eye out on her Instagram it's linked down below if you want to go check her out because hopefully she'll be posting that very soon I love these icon shirts they're one of our best sellers it seems like you guys love them too so we did an arcade mayhem version which is really cool and kind of retro so hopefully you guys are liking this and I will show you what this looks like on so yeah another piece of clothing is the icons shirt uh again she's wearing it right now I pointed it out earlier with Freddy Chica Foxy and Bonnie and this new arcade mayhem t-shirt has VR toy Freddy uh oh god now we're gonna remember all their names high school Torchica system erotoy Bonnie in 8-bit baby it also has the logo on it uh I don't know if all of these come in separate colors uh again I think the original icon one came in black and white I want to say so I don't know if all these t-shirts will come in black and white if they'll come in red blue I have no clue uh because again I can't check the store because it's down I guess it's on some downtime for the new drop which again releases tomorrow if you're doing some modeling if you want to go check it out it's in the video it doesn't add a whole lot to this video that I'm making so I will include it here but if you want to go see how some of these shirts look on someone again you can go check out the video it's linked down below I'm wearing my favorite shirt from our previous collection I think it's also Scott's favorite shirt um this for is the forever friends kind of icon t-shirt I guess Scott's favorite t-shirt is the icons t-shirt interesting thing to note wow I think it should be really obvious honestly just looking at that and how amazing this print quality is we really listen to your feedback one look at the design look at that so brand new artwork across the board the printing quality looks insane we are using the highest quality people to make this just really high quality merch and the shirt itself this is a much higher quality shirt so we really hope you guys enjoy that we're trying to kind of up level on everything really slapping it in your face like you know this is really high quality it's really nice again that's that's another piece of evidence that stacks onto my theory that like it cost a lot to make these shirts as opposed to the previous wave which I'm guessing was very very cheap to make I have a feeling that this cost a lot of money which is why it's uh you know pre-order only which is why you only have four days to buy it why it's always gonna be in limited supply and why they just have a few t-shirts of these I don't know again it's interesting I would love to know what's going on behind the scenes there's gotta be some reason right because COVID didn't seem to affect the production of the last wave it didn't really seem to you know affect the shipping of the last wave so why is it why are they doing it now for this higher quality motion ice you know maybe I'm reading too far into it if you want to see the whole gang in action not just freddy oh sorry if you want so if you want to see the whole gang in action and not just toy freddy but you forgot didn't you Karen which is why you upload the video oh it's beautiful again I'm pretty sure this is the main reason why they we uploaded the video and deleted the original one um was because you know she she kept getting it up which oh my god it's just great it's just great I just want to hilarious this is probably the main reason why they we uploaded it because I checked and she she does not say it in the we upload so there's that you're welcome Twitter for that I know a lot of people wanted this so there you go and if you're looking for the entire gang look at this I thought the previous one was my favorite shirt but maybe this one actually will be because it has everyone together and I'm just loving this design again all of the windows of the new artwork that uh is being made for these motion ice this new wave is absolutely spectacular it looks so so good I love it it looks so much better than the first wave you got system air toy bunny you got VR toy Freddy high school toy chica and 8-bit baby all grouped together on this t-shirt with the logo it looks so so good high score and game over I love this I really do I really like how they took advantage of VR toy Freddy in high school toy chica having technically two different skins even though they are part of one skin I really liked how they made t-shirts featuring both the two variants of the same skin I think it worked out really really well this one looks great you know you got red high score toy chica and blue high score toy chica I don't know if they have specific names I think the red one is called game over toy chica this one again looks so good I love all of the new designs for the shirts they look great it's also worth noting that the tweet they sent out saying join a little mix CEO Kieran and having a first look at part of the exciting new arcade may have much drop so this is only part of the new drop you know I'm sure they are going to have more designs maybe even more posters and mugs like what they did with the last wave and our big character from this whole collection 8-bit baby I'm actually really liking how this feels super retro and just really cute and and then of course they have the store of arcade mayhem the final character 8-bit baby on a t-shirt I think this one looks really good there's not much you can do with a 8-bit character but I think they pulled it off pretty well probably because 8-bit baby isn't technically a bit you know she is 3d just in the form of an 8-bit character so again I think they pulled this off really well with this t-shirt and this character thank you guys so much we absolutely love you thank you for being part of this community thank you for letting us be a part of this community with you we have the best time and we really are trying to make everything we do better for you and I am so excited for this fall and even end of August I think there'll be some stuff that you guys will really really like but I won't say more I've already said too much probably but thank you guys it has been a pleasure and that is the end of that so they she said a few I'm guessing non-motion dice uh information about the game itself at the very end which I do want to talk just a little bit about because it is kind of new information kind of old information so we knew that when fall comes around that there will be new characters coming to special delivery not just skins anymore actual characters but the main thing I want to talk about is she says that we need to be extended for the end of August um because a brand new character is coming this month in August I'm guessing it's coming at the very end then like the final week of August which is kind of disappointing I was kind of hoping for a mid-month character but whatever the um the sizzling event is lasting two more weeks so I guess that makes more sense so predictions for that character I really got no clue puppet maybe maybe the phantoms maybe the nightmares withers I don't really know there's so many characters that they can just throw in at this point now and basically anyone and everyone will be excited because it's a new character and we haven't gotten one for a really long time but in summary wave two of the five minutes at 40s a or special delivery merchandise is dropping tomorrow August the third at 9 a.m um I'm pretty sure it's pacific standard time that is 12 a.m eastern standard and that would be what 5 p.m uh if you're living in the united kingdom those are the only conversions I can do in my head right now so if you live somewhere else I'll know just get a converter going on new t-shirts new sweatshirts um I'm pretty sure there's probably gonna be some tank tops as well like the last wave the sticker um is also being released if you buy a package if you buy a bundle you'll get a little card uh with a render of a character as well as a a or filter that you can use on snapchat and there will probably be more merchandise like mugs maybe even posters the same thing that they did with the last wave yeah that goes down tomorrow 9 a.m pst get there because apparently it's pre-order only you only got four days to get them so that's a bummer that is the whole original video including cure and swearing which is just hilarious I just checked her instagram she's not posted the filter just yet so you're gonna have to keep an eye out on that thanks for watching and I'll see you all on the flip side goodbye


What is an idea of a smart business? For me, when it comes to business development, it really comes back down to what are my chances of winning as opposed to yours. And what I mean by that is whenever I look at an opportunity, I need to look at whether I have all the, I would say the key components and whether I have the resource to make sure that these key components are all taken care of. And to give you a little bit of an example, with 720 suites, what is one of the major hurdle or major advantage that we would have when you're developing a dessert chain or dessert shop? The number one thing is your supplier because at the end of the day, it comes back down to the quality of your products. So for me, because I knew the owners of the biggest bubble tea suppliers in Western Canada, and he is a farmer in Taiwan. So for us, it became a very good strategic partner for us to partner up together when I have the marketing skillset and I understand exactly what's going on in the marketplace. And he has the resources to support me when it comes to research and development and when it comes to supplies. A lot of people, that's one of the biggest costs when it comes to developing a product, especially in the food and beverage industry, is your supplies. So if you can really control that, that's a really big plus. So for me, finding him as a resource and a partner is super, super important when I was deciding whether I want to enter this business or not. If he wasn't on board, I most likely wouldn't be choosing this business to be in. A second component and a second resource is that for any business, because I'm handling multiple different projects at the same time, every single business that I'm handling with, there must be a spearhead. And what I mean by spearhead is someone that is fully dedicated 120% into that project because you're not. And that person, that spearhead, needs to be super, super dedicated and committed right from the get-go and all the way to the end. And luckily, I was able to find Brian, who became my partner, and he's been amazing and he's been super dedicated throughout this whole term, which really helped support the operation of the business. And I feel like because of the fact that I have these two components, and also with my experience with sourcing in China, I was able to go ahead with this business because I was resourceful when it comes to this business. I feel like that if I were to open the shop versus you were to open the shop, I would have much more advantage in doing so. My percentages of winning would be at least 60 to 70% in comparison to everyone else in the market. That's when I decide to enter into a business. So when you said the resources, right? Being resourceful, how does someone develop that? Mm-hmm. So at the end of the day, when it comes to being resourceful, a lot of times when a budding entrepreneur, they try to do something. They try to start a new business, whether it be online, offline, doesn't matter. E-commerce, they handicap themselves by thinking that it's all them, that they are the ones that are in charge of developing the whole business, that they're not gonna reach out for help. So this is what I teach all my mentees and clients is to look at your circle of influence and look at basically, and just jot down what exactly they do, whether it be your relatives, whether it be your uncle, uncle's dad, or your dad's friend that does cup designs or manufacturing or packaging designs. And you'd be looking at basically all your friends, what do they do? What kind of resources they have. And when you're able to really fully audit your whole resource and your whole connection, and you would start to fill in the different gaps and fill in, hey, you know what? Jason, Jason's the guy that knows all the foodies and bloggers. So if I were to do anything to do with food, I would talk to Jason. My other friend that does packaging, if I am to create a product to sell online on Amazon, packaging is one thing that I'm super, super anal about, then I would talk to my friend that's in packaging because now my MOQ, instead of a $10,000 piece packaging order, it would drop down to $5,000 or $500 for that matter because I know him. And that would give me more lee room to play with when it comes to my resources. And that's a resource that not every single person has. And when you can start being creative and resourceful around the people that's around you, that's gonna increase your level of success. The chances of you succeeding in the business is when you become resourceful to the people around you, right? And that's exactly how I determine whether a business is a go or no go. It's to look at whether I have all the key components to make this business successful or not. Right, I think a lot of times I hear a lot of this, like a lot of people that come and ask me when they're first starting out, it's like, hey, you know what, I don't know anyone. I don't have any network. That's hindering my success and I can't start this business or I can't do e-commerce because I don't know anyone in the game. That is very, that is only an excuse. Quite frankly, I didn't start off with any network in Vancouver. And it takes years to develop these relationships that you can count on. But that doesn't hinder the your level of success just because you don't have the connection to do so. There are a lot of meetup groups out there.  These are a lot of different good places where you get to meet new people in your industry. That's one place to network. And another thing is that when I say it's an excuse is because if you don't know something, you're gonna find that, oh, you know what, I don't know any resources around me. I don't think I can count on anyone because you never really have that perspective of seeing your friends per se or your family members as a resource. Or as a resource to give you either insights or introduction to people they know, right? So if you put out the intention of seeing these people as a potential resource, then you would see it from a different perspective and that would open up your eyes and they then become your resource. It's a matter of the perspective, I think. The fear of rejection from your friend as a resource is I think just to clarify a little bit more, when it comes to seeing your friend as a resource, I'm not telling you to partner with them or rub anything off them or any of that sort. It is seeing them as a resource or potentially putting it out there as, hey, can you make an introduction to someone you know who does this? And when you put that intention out there, automatically they would have someone in mind. So for example, if someone asks you, hey, I wanna start an ice cream shop. Who would you go to it automatically? You'd be like, oh, Wilson, I know Wilson, he started an ice cream shop. Or hey, you know what, Amazon. Oh yeah, I know this guy, he does Amazon. Or hey, a business development. Oh yeah, I know that guy, Wilson does business development. These are things that come to top of mind when you have those conversations and when you put the intention out there of trying to look for a certain type of people or hey, you know what, I'm thinking about creating baby products. Then I talk to my friend who's a parent, perhaps they would know someone that's in the industry of baby products. I don't know, right, manufacturing, let's say in China or let's say in the States doesn't really matter. It is putting the intention out there and seeing it from a different perspective. Not seeing them as someone that you poach or someone that you take advantage of because that's like taboo, right? That's like, oh, I don't want my friend to see me in a different light. Like, oh, I don't wanna mix friendship with business. It's not mixing friendship with business. It is putting the intention out there and people love and would want to help you if you just put out the intention out there.