Hello, what's going on people back with another one. My name is Mark and if you're not familiar I Like to what I guess is more invested at this point by a trade as well You can see up half a percent right, which isn't isn't that great for the day 25 dollars for the day Which is it was better than a loss? I just want to talk about some of the stocks that I've got my eyes on that I'll be picking up and why And that sort of thing you can see at the minute overall would down 23p Which is okay because we closed out a couple of positions today Which obviously just brings us down. There we go. You can see our red ones as well But yeah, it's going to talk about stocks that I've got my eyes on what I like about them and Yeah, that's what I think so if you like the video then give it a thumbs up if you find it helpful That's cool. If not, that's also fine. I just kind of do this to Keep myself accountable and it helps me learn, you know This way to learn is to explain right or at least try to so first one is Ferrari So the way I trade as well, if you're not super familiar with it like things like the EMA the SMA MACD RSI those are the things I use if you're not familiar with those then I do have videos about those and the link should be in the description Or if you just if you just google I'm sure you could find something that they will be able to explain it to you and also with the settings that I use for it, but Let's take a look at why I'm interesting for I so this holding that I've got right now It's just like a long-term holding so I bought this just hold long term because if you look at General growth of Ferrari over the long term right since 2016 it's been an upward trajectory So this here is just like a long-term holding. So don't worry about that But in the short term Use the four-hour candles and if you take a look here you can see that Along with it being like an ascending pattern, right? You can see that there's been growth The sorrowful summer coming to my house the SMA is pointing up, right? You've also got this Support line here, which used to be a previous resistance, right? So old resistance new supports and Old supports new resistance is is a good kind of rule of thumb But you can see you got a support at kind of 118 And then you can see previously it's like bounced off of it come off bounced off of it come off and then really pushed up So you can see here It's come down to 118 previously about pushed off of it off this hard sell-off Right, and then you can see this this gradual decline and then it's bounced off of it And then you've got like a smooth growth that EMA is curling upwards, right? So you got this like Like smooth curve to EMA pointed back upwards and you've also got the MAC decurbing and only thing is on the RS I maybe slightly overbought so you might want to wait for this to pull back before pushing up again Because the RSI looks like it's it's getting to kind of not bad deal, but but kind of Not overpriced. You know, I'm you know, I'm trying to say it's coming back into a territory where It's not looking ideal Resistance I would say is around this kind of 140 level Conservatively you can see it's reach size of like 150 But you can see it could definitely cover this ground here To 140 so I'll probably look to buy into this tomorrow market open Just be aware of this SMA potentially acting as a resistance You can see it did a little bit here and then it didn't it wasn't really relevant here It's acted as a support a couple of times so you can see it's acted as a support along here a support here So so just something to be aware of the SMA could act as a resistance right at 132 And that would also be like this old support level so Just something to be aware of but I believe they'll push up to like this one for me. So I'll probably get involved in that No one that I've also got long-term holdings in so And I did buy did I buy some fresh? Yes, I did buy some fresh today. So I've got so I got in a new position today Which you can see is green not massively green This is a long-term holding again because if you look anything that I've got long-term holding It's something that's just been growing for a long time right so over the weekly you can see obviously it's had this push But it's got this general uptrend, but anyway Back onto the four-hour like trading chart So yeah, so we're green on the short term, but again if you look It's had it's been on a bit of a sell-off lately right on a bit of a creating Lower highs, but we've reached this support level Again old resistance level Around 46 30 so you can see it's pushed down to here bounced off previously And then you can see you've got this resistance at If you want to be conservative you can say around 58 maybe even slightly less than that like 5770 Again broken above the EMA candles held above the EMA. Just be aware of this SMA act And there's a resistance is it acted as it before? No, it's acted as a support so potentially But you can see it's bounced off this 46 30 before and pushed up bounced off this 46 30 here So based on previous patterns, you can see that there is the potential for it to go to 5770 which is where I would set my take profit to in fact, I might do that right now Let's do that. I'm just again just small positions. Just only ever like 1% of the What do we say 5770? If you wanted to be conservative Yeah, yeah 5770. Yeah, so just small I only do small positions Right, I used to do that all of my account on times 10 and I had a bit of success right so I grew my account Like a hundred percent in one month and I thought oh my goodness. This is it. I'm amazing But it's kind of hard to maintain that over a long time, especially while you're doing other things So it's easy. It's just do this time as one leverage build your account over time. I have a little bit of patience, but Yeah, so set that And then Let's have a look Twitter is another one that I've got a little bit more in my in fact Let me just have a quick look at Tesla while we're doing this was Tesla been up to you, right? So it's come down to this like support level It did come right down to 290 See it's got this like long-term support level that's hit a few times to hit it again looks like it's bounced off of it MacD's curving in RSI spot not so this potentially could be a good buy I would have to have a look into like some of the fundamentals because I know that Elon Musk is being a bit crazy but just just kind of peep my interest because I typed in T and Tesla came up, but So you can see again with Twitter Quite heavily invested in it. My most recent position is what's the day-to-day 21st, so Would be the 10th of the eighth right 15th for the eighth even see right 4% 5% 5% 1% so You can see here. I've already got this line drawing in the support lines. You see a support line here It's bounced off of it and then reached highs of 45 where it's all like a lot of consolidation around here I and it was holding this quite well albeit on like a gradual decline But held it quite well had this dramatic set off and then you can see this EMA curling up again The MACD has been pretty consistent on this buy RSI is pointing down It is holding above the EMA So this is something that you could buy into And then potentially hold on to and see it move up to 45 which covers. I think that's a lot I think it's about 30% I'm not entirely sure off to my head But I think it's somewhere in that ballpark Which is decent decent decent might take you a little while to cover that kind of ground So it's more like a swing trade type thing Or if you wanted to be conservative you could come off. It's like 36 Which I think it's more than feasible You see a lot of consolidation. It's like 31 price point, right? And this in this time it's got like an ascending pattern to it. I'm so I'm confident that this this will shoot up Again holding above the EMA So yeah, and again long-term uptrend Let's have a look on the one week. I know that had a bit of a bit of a sell-off But looks like we've got some positivity back in with Twitter Let's have a look another one shop or fire. I keep looking down because I've got written on my whiteboard down there The ones I'm interested in So you can see shop five down like five percent on this at the moment But it's it's kind of like double bottomed out But the only problem with this is you can see that it's hit this like support line again at like 138 Or maybe even really it should be down here Like one faith three But it's had like a small amount of consolidation here I can see outside kind of bounce between like one face six one faith three and like double bottomed But there's not really any signs that this drop is halting right so the EMA is still pointing down No, like curling action to it. So maybe I've kind of jumped the gun a little bit by getting involved in Shopify But I'm confident that you'll see these highs here of like 172 again So you can see I've got a lot of positions. I never opened more than like one or two percent of my account at that time So Yeah, I'm pretty sure it will cover this one 72 Nice strong ascending up trend pattern SMA is pointing up RSI is in a good bio territory. I do ideally you want this to be pointing up, right? So it's growing, you know to buy things that aren't growing Matty's a bit all over the place not really given us kind of any strong indication So what I'd like to see from this is a bit more consolidation here EMA kind of starting to curl up And then push up to these one that 72 has Yeah, that is Shopify Ali Baba all like the trade deals and that sort of stuff has been Causing some dramas for this but again, you know, this has got a pretty solid horizontal pattern where it bounces between like one sixty six and 192 Excuse me, so Again, it's bounced off this one sixty six support line that's done multiple times before Holding above the EMA Matty's indicating a buyer RSI is at a good level for me This is like a super super strong buyer right now. I was even tempted to to potentially add some leverage to it like two or five but Just gonna just follow my own rules, right? That I keep changing but follow my own rules don't use a leverage and leverage is dangerous And just I just hold on to this again just to be aware of the SMA But it doesn't seem to be relevant to this pattern that Ali Baba has I would expect it to cover to 190 Probably up to 200 again, right because it's done that a few times. I would expect it to you for you to get some serious serious profit off of this one, right? Because where are we? So let's have a look so if we set our state profits at 200 Which is more than feasible so we'd be covering about 20% there which is good So I'll just set an alert for that and then take a look about and see what I think but yeah That this out of all the ones I've gone through so far. I'd probably say this is the most solid most reliable most consistent Yeah, so just something to pay attention to and then a good old Facebook very similar to Ali Baba Right, it's very consistent in this horizontal pattern that it's got bounces between 172 and like 184 obviously it's had this massive growth period after the privacy issues And then the the bad earnings report and that it had right sort about it's all the way back down to the 172 support but never really broke it that we've seen previously See the EMAs starting to kind of lose some downward momentum Hopefully curl up consolidate and again around this one 172 conservatively you could say that this would go back up to 184 But I'm pretty confident it will see like highs of like 215 again, so that's why I'm so heavily invested in this So yeah, let's have a look and you can see all my like most recent trades, right? I've been up to how profitable they are and whatnot So yeah, any any questions if you have any questions and I think that kind of concludes it, right? Yeah, so Any questions more than happy to help also super interested to know what stocks you guys are looking at what stocks you're buying right now Helps me right helps me saves me having to go through My watch list every week and see what ones I think are relevant. There we go. Where's my watch this? So that's everything that's on my This SMA super. Um, yeah, so it saves me having to go through that all the time If you're interested in copying more than happy for you to do so, right? or What I would recommend is probably just add me to like a watch list or something just check it out see how it goes for a little while I feel like I know what I'm doing like I know how to do this, but you know, I could be Yeah, anyway, it's very late I need to go to bed, but thanks for watching guys. I hope this was helpful if not Sorry for wasting 14 minutes of your time. Have a good one


experiences about detecting anomalies that happen in Flipkart's fulfillment network. Now I realize that not all of you would be familiar with the logistics industry.  And then I'll go a little bit into the details of the engineering challenges as well as the data science challenges. Now I might be here standing and talking, but there's a big team behind this, a photograph and a credit where it's due. A little bit about me, been in the industry for about 12 years now. Everybody went West, I choose to go East, spend time in some of the universities in the East. Now I'm spending time in supply chain automation, predictive automations and actionable insights at Flipkart. The talk that Zainab mentioned is linked there, that's the platform that we built on and came to this. Let's take a little segue and let's pause our engineering brains, let's pause our data science brains and talk about aviation for just a few minutes. How many of you came to Mumbai via flight, the Shivaji International? Awesome, right? Let's talk about the Chhatrapadji, Shivaji aviation. How many flights per hour on average? 42 flights landing or taking off in an hour and that's a good big number. I mean it might seem like two digits but for an airport it's a big number. I know 40% flights are delayed, 8% of those are because of the air traffic control. Now I don't want to crib about flights being delayed, that's not the intent. The point I want to make here is that those 8% of the flights which are delayed because of an ATC call is because the ATC detected a risk. ATC detected that something could potentially go wrong and hence pause the flight. With me so far, that's the reason for the delay. I mean let's not assume that they are not doing the things right, they are actually doing the things right. They are pausing the flight because there is a delay, there is a risk. For them to do their job they need visibility, they need alerts, they also need recommendations. These are things which help them do their job better. Now with this in mind let's move on to the next step which is I will introduce you to the Flipkart logistics domain. Keep it in mind as we go through the talk, it will help you. I will come back to that a little later. I will cover the motivations of the problem that I am solving or the team is solving. The approach that we used and some of the learnings towards the end are fairly simple agenda. What does Flipkart fulfillment network look like? On the left hand side we have the sources of the packages that you get, what's inside the package, the sources. It could be a marketplace seller, this person could own a big store somewhere or could own their own warehouse. Or we could have our own warehouses. For context the warehouses are thousands of square feet with vertical space footprint as well as horizontal. And items are stored all over the place, a significant volume of them. A person has to walk around and pick things up and that takes time. For the marketplace model somebody goes to the seller, picks up the things and brings them to a hub. It's called a pickup hub where a lot of processing for those shipments happen. So this is the first stage of our fulfillment network. The second leg of our fulfillment network is what is called as a sortation center. So if I were to give an analogy, if any of you are still aware of our postal services, the head post office where letters would come from multiple places and then get sorted that this batch goes to this location, this batch goes to this location. So they are like aggregators and then hub and scope model. So that's what a sortation center does. So a sortation center could come in multiple steps of my fulfillment network. So there could be a Bangalore sortation center. From there it will go to Hyderabad, it will go to NCR. From NCR it may go to one of those locations. Finally shipments end up at a delivery hub and this fairly self-explanatory. From here the Wishmaster picks things up and brings it to your doorstep. This is a very brief view of our fulfillment network. The point to understand here is that look at this. It's a complex network in itself, right? And there are end-to-end processes here, which are complex. There is an end-to-end process starting right from the point our shipment has received to getting to the customer. Not just that, each component has complex processes. A sortation center for example is a five leg process with multiple inputs, multiple outputs. So it's a five leg process, a sortation center in itself. A warehouse is an even more complex process, right? So an end-to-end complex process with complex processes in each leg. None of these are homogeneous. They are all non-homogeneous processes. Each process has its own identity, its own complexities, its own differences, right? And we deal with high variabilities. Again, I will not talk about high variabilities because the previous talks touched upon it significantly. But yeah, we do have high variabilities, right? And to manage all of this, we have something called as a control tower. And this is where the analogy comes back, the air traffic controller and a control tower, right? So we have the ATC or the traffic control for aviation works in multiple levels. Likewise, our control tower, right? We have central control towers, we have asset level control towers, then we have process level control towers. And they're looking at all of the things and trying to make sure that the fulfillment network works as it's expected. And the customer gets the delivery when we promise that customer. Now, yes, we talk about 42 flights per hour and I'm not comparing the impact or the importance of an ATC versus here. But in terms of the pure volume, it's orders of magnitudes higher, right? Talking lacks of shipments. Again, they have a zero-delay target, we have a zero-delay target. Hundreds of facilities, thousands of processes, like I said. Mutations, again, 200 GB per second, these are numbers, they are multiple systems. This is going to give you understanding of the complexity of the problem that we are talking about, right? We need to tell them that something is going to go wrong with the 15 minutes turnaround time. And 15 minutes work for us and not seconds really because we are dealing with physical processes, right? Physical processes require somebody to go do something physically and that doesn't happen in microseconds. That doesn't happen in seconds, it takes milliseconds, even hours sometimes, right? An example is if I have more shipments than trucks, I need to get a new truck and that truck will take time to come. So we can live with 15 minutes, right? But what we can't live with is inaccuracy. So for example, top of the funnel data where you are looking at visitors, you could drop a hundred or maybe a thousand visitors, but your millions of visitors trend will remain constant. Here, if one shipment is missing, the person will spend time hunting the entire warehouse, the entire sortation center, where did that phone go, right? So, accuracy is paramount, latencies are okay. Again, they need visibility, they need alerts, they need recommendations. So this is where we get into the solution aspect of it, right? So these are the characteristics of the problem. These are the motivators for us to go and solve it. We started off like most companies do at an early stage with just crons. You understand crons. I don't have to go into details of crons. I assume everybody here, anybody who doesn't understand crons? Okay, we have an engineering audience. So we started with crons, right? You schedule crons, raw data gets pulled, it gets sent via email to an analyst or an operations person, that person crosses it in Excel or some place and then takes a decision, right? The previous talk was the point where we moved to dashboards completely. Cells serve automated dashboards that refresh periodically and the data is presented into you. We discovered the next problem where we ended up with a plethora of dashboards. Anybody has encountered this problem where you have just too many dashboards to handle? Awesome, so somebody is there. And we had a scaling problem here, right? How do we staff our control tower? How do we make sure that nothing gets missed in the multitudes of widgets and dashboards that we have, right? So we have reached this maturity curve. Any guesses? What did we do next? And some of you talked about this, previous tasks. We looked at alerts. Can we proactively detect things as and when they are happening and let the relevant person know? And that's where I could have ended because alerts is not a new problem. Alerts in itself is not a new problem. People have solved it in different manners, right? Systemic alerts have existed for eons if I may talk in and they have matured significantly. We could stop here, but we didn't and I'll cover the reasons why. So push based alerts based on dashboards is where we are today, right? The reason alerting for us is a different problem is because imagine a CPU, right? You can have a flat line threshold. You can say whenever it reaches 99.5% usage, let me know. With me? The different problem that the previous two speakers spoke about is how do I predict when Dhoni is going to hit a six, right? And that's something that we would want to know when we are ready. Here also it's a little bit of a similar problem. How do you predict what is the threshold for action? So this image is talking about a planned throughput of a warehouse versus the deviations, right? On a day to day for a month. So the x-axis is day of the month, y-axis is deviation from plan. I can't give you the exact numbers, but that's deviation from plan, right? As you can see, it's very variable. It's difficult for somebody to come up with a flat line threshold and for it not to be noisy. Similar, so I spoke about sortation processes, right? So sortation, let's take an example of three processes. There's a primary scan where things come into the sortation center. There's a secondary scan where they are batched together in big volumes and then there's a bagging scan where they are put into bags which go into trucks, right? So three processes for simplicity. And each of those have throughputs which vary as this, right? So they typically go together, but even isolated processes have different throughputs. Similar example for a delivery hub. So throughput of a delivery hub, again, very variable. Day of month throughput on the y-axis, right? So what is the nature of the problem and what would be an ideal solution for this? Let's define that now. We want to enable proactive action for any anomalies in the fulfillment network and the word proactive is a single word, but it has a lot of connotation behind it and I'll touch upon some of it a little later, right? So this is a problem statement and very simple problem statement. What would be a good characteristics, right?  We don't want people refreshing their emails. We want them to know when things happen, right? Worst case scenario, from the time an event has happened, let's put an SLA of 20 minutes to make sure that they understand that or they know that something has happened, right? And again, I explain why 20 minutes, it's tolerable here. In certain other use cases, it may not be.  We should allow for natural variabilities. So if it starts raining in Bombay a few months down the line, we should know that it's going to rain in Mumbai and the throughput is going to change, right? And we should not be alerting people for that because then it becomes noise. It has to be very specific to each use case. Each process is different, each asset. Asset is for us a warehouse, a sortation hub, that's an asset. Each asset is different, each component is different. So it has to be specific, right? And once a disruption happens, needless to say, it has to be ignored. For whatever reasons, if the throughput went to zero, it should not, for example, if we have a six-day big billion day. So the seventh day should not be based on the previous six days, right? Otherwise, everything would be alert on the seventh day. We use many algorithms for this, machine learning algorithms for this. I'll touch upon one that has helped us well and feel free to go read about it. I'll not go into the details of the solution.  So the isolation forest algorithm, the references are there. The goal is to isolate a few and different very quickly. A step is we construct a tree. We get a sample of data, randomly select a dimension, select a value in that dimension and draw a line. Now we do this repetitively till we isolate each and every point in the dataset. Now how do you detect an anomaly? The points which were isolated quickly by the fewest number of lines tend to be anomalies and then you can have your own score around it and then decide what's an anomaly and what's not, right? As simple as that. So here's an image representation. That point gets isolated in two cuts and hence is an anomaly. Here's a visual representation of the same thing. I'll pause for it to keep going on. So the score is 8 for a particular point, right? And you can have your own thresholds on how many cuts indicate an anomaly, how many don't indicate an anomaly. So this is an isolation forest. However, if you go read the paper about isolation forest, it was intended for static data. You understand static data? Data which is not evolving, right? Our physical world is essentially a time series data. Somebody made a statement, I don't know one of you, but everything almost is a time series data. Likewise, ours is time series data, right? And this is where some of our proprietary innovation has come in where we have taken isolation forest which works for static data and applied it to time series data. So this is what time series data looks like. And we change it to map to certain static data characteristics that can be consumed by the isolation forest algorithm. I'll not go into the details. This is IP for us. We'll be publishing a paper and we'll let the folks know when that's available, right? But this is something that we have been able to achieve. And that's the point I wanted to make here. So the whole platform works together. There are multiple components in the platform which work together to trigger business alerts for our control tower, right? And this slide talks about what are the various components. So this is the part which I spoke about in my previous talk, right? The incremental data processing platform. What we do here, and this is another one of our innovations, is that we don't process data in huge passes, which process data incrementally so that we are able to guarantee precision within a given time frame, right? We have a lot of sources on the left-hand side that they come into the incremental data processing platform and like I said, there are dashboards. And the dashboards are still used today and will continue to be used because alerts in isolation are not important. Enough. You have an alert, you want to deep dive. And that's where dashboards come in. What we have built for business alerts is starting here. So we built a sampling service which is going to sample the metrics that are relevant in a pre-configured, timely fashion, right? So it will keep building a trend of those metrics. It will put it into our Flipkart data platform. From there, we build and retrain models and that gets into our machine learning platform where the models are consumed. Then we have the business alerting service which is using inputs from the sampling service which tells the service what is the metric value right now across dimensions. And then we use the machine learning platform to figure out if that particular value is an anomaly or not, right? So remember the photograph that I showed you in the beginning of the team? So the team is spread across all of these platforms. Some of these are existing platforms, some of these are new. And then eventually we have a business alerts dashboard where a person can see what are the alerts that have come and what are the details of those alerts and then click and get it to the dashboard. So I come towards the end of the talk here, right? So what are the learnings that we have had? And I think some of you would be just interested in this slide. So let's spend a few minutes here, right? Going just from a scale perspective and manpower perspective, going from a team which is monitoring dashboards and trying to figure out crunch data or crunch patterns in their mind to going to a machine learning based system which is just telling you that things are anomalous and you should act on it, it is definite cost savings for the business. And although we are all engineers, this is the most important point that I want to make, right? That's a significant cost saving here. The second point I want to make is that we tend to feel that machine learning will do it for us. It won't. Machine learning is not enough and that's been a learning that we have. You need deep domain expertise. Somebody who understands that primaries can process in your mother hub and has been looking at it for two years to come tell you what is the nature of that beast. And then a data scientist can deliver a model which works for them, right? So this is again a very important point. Machine learning itself is not enough. Make sure that whenever you are trying to solve a problem through machine learning, you embed a person who understands the domain well. So in the gaming system, somebody who understands the domain well should be there, hot starts similar, right? Make sure you embed somebody who understands the domain well. For us, breach for FSG or for eCart, if you know, breach is a very important number and that gets dragged in every leadership meeting. Breach is the number of shipments which did not reach the customer by the promised time or promise date. But if I start detecting anomalies on breach, it's not going to help me. With me? Why isn't it going to help me? Sorry? Yeah, it has already happened. I can't do much. Breach has happened. The shipment is delayed. So now what can I do? Just now figuring out that it's delayed doesn't help me. What's important is to identify leading metrics. What leads to a breach, right? So breach is a lagging metric. What can potentially lead to a breach is the packing throughput in a warehouse. The packing throughput in a warehouse is a leading metric which will help you prevent breaches. If there's an anomaly in the packing throughput in a warehouse, you can do something, put in more people in that area or start diverting orders to another warehouse and prevent breaches from happening. So leading metrics are important and this is where the challenge comes. Your lagging or your metrics of concern may be few. Most businesses run with three. But your leading metrics, they are a plethora of leading metrics. And that's where things get interesting because each metric and use case is different. Just because you have a model which can detect anomalies in warehouse throughput doesn't mean that the same model will detect anomalies in your sortation center throughput. And more the number of metrics, more the number of models. So we have a dedicated model or we intend to have a dedicated model for each and every metric, each and every use case. A single model may not be able to catch all. And that's been our learning, right? And I know there are people out there who will debate and I'm open to that debate saying that, no, one model should be able to do it. Yes, let's get there. But today's learning is that, no, there is no one catch all model.  Be receptive to them and learn from it. This will happen. At the end of the day, it's still a machine, right? So a human may be needed at the end of the day. An alert which may not require action, let the human decide. Or if the alert did not come for something that happened, let the human come in and give you feedback. The next step for us and would be to try and automate actions, right? So today the control tower receives these inputs and then they act on it, right? So the next step and that's the next leg of our journey where we would want to automate actions and automate recommendations. And this is where I want to go back to the analogy I started in the first place, right? The air traffic control. How many of you want automation there? Thank you. And the reason there is, for those of you who are into the details, the algorithm that I described and most of the algorithms that we use are unsupervised, right? So for us to get to a place where we can leverage a supervised algorithm which tells us that this breach happened and also this metric value, that that's of value. And that's maybe when we can look at automating actions. But we are a little far off from there, right? And I think the industry is far off from there. So this is overall the learnings that we have had, right? And the last point that I want to leave this audience with is this is a borrowed slide and the reference is there is that on the left-hand side we have a prediction of a projection of the volume growth of passengers for the aviation industry, civil aviation industry in India, right? And that's the growth, right? I can't share Flipkart's numbers, but imagine. Use your imagination. And if that happens, somebody detecting anomalies manually on dashboards is not going to work, right? Even alerts themselves will have to start getting more and more intelligent. So this is something that would be of value to anybody who is going to see growth very soon, right? And if you project growth in the near future, start working today because these platforms take time to develop. They don't happen overnight. And as it is, no out-of-the-box solutions exist either, right? Start thinking of these. And there are a lot of learnings that Flipkart has and a lot of players out there read their tech blogs and you should be able to do overall. Going back to the aviation industry, you don't want things to go wrong. That's what everybody does, right? And that's where as much as you can leverage the various tools at your disposal, you should. And this is one such tool that we have been leveraging and we use. I'll end my talk there and I'm open to questions. Good talk. I have two questions. One, is this tool built in-house or are you using any in-house? Interesting. My other question was just to qualify that statement, we leverage open source for tech stack. We have Elasticsearch, we have Kibana, but a lot of this intelligence is in-house. Are you planning to open source that? Hopefully, I can't give you a categorical answer today. Thank you. My other question was more on the anomaly detection models. Are those models supervised or unsupervised? And I really want to understand. I'm sorry, really want to understand what is the strategy like when starting to sort of, you know, build those models. Did you just go all out in the wild or did you start with something and then I understood a little more about that. The first question was answered. Most of them are unsupervised today. Because, I'll get into the reason for this. The data collection aspect of what happened on the ground and was that an anomaly, we are a little far off from that. So these are people working and they have their own metrics to track. So getting them to tell us that this anomaly happened and it's a little difficult. So that's the next step. It says acknowledge. It's a true alert. Or it's a false alert. So we are trying to get that data. Once we have that label data, we'll move to supervised algorithms. The second part of your question, again, very fair. We did not have data up front. So the first few models took a few days to start going live and then our accuracies were low but they have improved and that's the natural cycle of any data science or any machine learning to solve. The only learning that we have is that make sure your business is aware of it. So get by in up front saying that, for a few days, please live with us, work with us. At some point it will be good and get that by in up front. Did I answer both your questions? Did we try out? No, we haven't. Yeah, I agree. We might explore it. Today we use Elastic as one of our terminal data stores. Good talk. So you mentioned you used isolation forest, right? So what are the other kind of models that you tried with and also what is the kind of feedback loop that you have so that this anomaly is what you say are happening. Do you record it and then try and build out your label data for the future to take care of this false positives, false negatives? So the first question, the basics is where we started just trying to look at moving average for example, right? We use few other algorithms. I want to keep that internal for now. But going back to your second question about the feedback loop and that's what I just spoke about, right? Each alert is today being labeled as an alert which makes sense to business or simply a false alert, right? And that's the feedback loop which will go in. We try and look at how many alerts were generated over a period of time and how many of those were actually acted on. One of the insights, again, thank you for asking that question. This is where the insight comes, right? Your end metric cannot be a judge of your model because the end metric is going to improve otherwise you're not doing a good job, right? So make sure that your end metric is not the judge of your model. There is something else which is going to help you evaluate if your model is working or not. Making sense? Now from that, so you identify those tools and then you use those tools to keep improving your model, right? So for example, one of the things is I'll take an anecdotal example, right? We raised an alert and the business person just, the operations person came and told us that, yes sir, our tea break by one hour and that's why throughput has gone down. Now as a data scientist or what does that mean to me? Is my alert wrong? Is my alert right? What do you think? My alert is right and hence it becomes a true alert, right? But then do I need to learn from this? No. So you should be very clear and that's why deep domain expertise comes in that what's a good positive, what is negative, right? And there is no catch all for this. You need to have embedded domain experts there. Answer your question?


Tonight we bring you the second part of a two-part series examining the economic benefits of the proposed Line 3 pipeline. As many communities survive from tourists and seasonal residents in summer months, those economies greatly diminish during the winter. The potential of jobs and additional people spending in the area has led to support from many communities. Reporter Mel Meyer talked to some of the proponents of the pipeline and Mel joins us live in the studio with the second part of this report. Mel? Thank you, Dennis. Not all of the people I talked to who supported the pipeline would live in a town directly on the proposed route. However, they would live close enough to it and have such a small economy that their area would be impacted tremendously. Unfortunately, about three years ago we lost our grocery stores, so that left us with one less business. Loris Krogstead worked for Enbridge for 30 years working up to operations at the Clearbrook Terminal. Now the mayor of Ganvik a few miles away, he says any additional jobs near the area could revitalize a few town businesses. We relied a lot on outside dollars coming into Ganvik because we are such a small community and it means a lot to the businesses and stuff that do we still exist here that they could have that income. He says Enbridge has given a lot to a small farming community. They provide us with our fire department with emergency equipment. They provided our city with mowing equipment and stuff to help us maintain the beautification of the community cash grants that we receive from time to time. Enbridge frequently does this for communities near pipelines. At an individual level, the company says it has voluntarily acquired or bought about 95 percent of private lands on the preferred route. Which you know I think is a strong indication of the fact that you know the people that would have the pipeline on their property have been for the most part very supportive of our project. Other cities have profited from the corporation's presence such as Bemidji where the current line three runs through. Lori Parris says other projects such as Alberta Clipper help Bemidji through the recession. It was a huge boon to our local economy when nationally everything was in the toilet. As businesses closed permanently and for the season, Parris says she worries about the delays in the permitting process. And in the meantime we're missing out on some great economic impact in our community. In the small township of Longlost Lake, David Johnson says a county could use the tax revenue for his area of mostly retirees. While the pipeline would not run near his property, it would go through Clearwater County. So it's not going to affect us directly, but it is going to affect us indirectly in that the county will have more funds in their coffers. He says he further supports the project as there are different safety guards to pipelines that couldn't be controlled with trucks or trains to transport the oil. Things can happen to pipelines too. But we have to be willing to accept a certain amount of risk. For Johnson, this project is not just about the local aspects but national energy independence. He says the major question is, should we be using this natural resource? And my answer to that is an unequivocal yes. An Enbridge representative says that 1,500 construction jobs will be needed for the project. However, the number of permanent jobs that would be created was not readily available. All right. Thank you very much, Mel, for that live report tonight. Over 1,500 comments were submitted to the Public Utilities Commission about the environmental and economic impacts. The report will also take into account statements expressed during 12 public meetings. A draft of the environmental impact statement is set for April of 2017 and is expected to be finished in July. Now you can watch the first part of this two-part series on our website at lptv.org backslash news.


Hey everybody, welcome back to the first TechSoup Connect Australia presentation of 2023. I'm your host Kat Milner, the chief tech ninja for create your change, and it is my pleasure to welcome to present today Carolyn Handley.  It is a holistic approach, head meaning empowering thinking, heart creating calm, self-compassion, and overcoming social anxiety and voice, making connections with others, getting clear on your own thoughts and ideas, and really learning how to speak up. Carolyn founded My Joyful Life to share the strategies and insights that she has learned over her decades of studying personal growth from psychology to mindfulness, spirituality to life coaching. Her clients describe her coaching as empowering and life changing and especially appreciate Carolyn's practical strategies, her warm, lovely empathy, and her gentle yet challenging approach. It is my absolute pleasure to now hand it over to my friend and colleague, Carolyn Handley. Thank you so much Kat. It's such a delight to be here and thank you and welcome to everyone who's watching live and all those who are watching the replay. It's wonderful to see you. Thank you for giving your time for this. I hope that this is going to really create some strategies and some ideas that really helps you in overcoming overwhelm. So as we get started, I'd just like to ask you, why are you here? What are you hoping for? Do you get overwhelmed? Of course you must, otherwise you wouldn't be here because the heading is overwhelmed to organised. So for each of us overwhelmed, oh because I'm hosting or because your coach is hosting, I think or even if we're hosting, I think all of us sometimes get overwhelmed and knowing what to do and how to deal with it is really, really important because you can just waste energy, time, your mood, the whole thing can plummet when you're overwhelmed and you don't know how to deal with it. So hopefully today gives you the toolbox that you need. So I was saying why are you here and what does overwhelm look like for you? Yeah, funny ways to become more effective and deal with self. Yes, yes. Something about caring for yourself when you're in the middle of the actual world is really important. Too many things, not knowing where to start. Yes, that's so common. We as women, we juggle so many things, the family, the work, the hobbies, trying to stay healthy and household and so many things and not knowing where to start, we'll talk specifically about that today. So stay tuned. So think about what overwhelm looks like for you now. Now imagine a day with no overwhelm. Imagine I've got my magic one here, I actually have magic ruler, I wave it and you have a day and it has no overwhelm at all. Imagine what that would be like. Just try and picture it just, we're literally gonna literally do this for a cut just a couple of seconds. What would it be like to be not overwhelmed for the whole day? Can you picture it? I hope so. So hold on to that picture. Oh, one more question. How motivated are you to do something about overwhelm, to go from the overwhelmed to the picture of whatever you're picturing? Maybe give yourself a score out of 10. Nord is like, I'm just not going to do anything. And 10 is, I am doing everything I can want to get over this overwhelm. So would your score be out of 10? If you're willing to share it in the chat box, that'd be great. Oh, we've got an eight, we've got a nine. Okay. So we're pretty motivated. That's fantastic. You're in the right place. Excellent. Let me just share a couple slides. And this first one, I think. Okay, does that show you my why? Excellent. Okay, so this webinar is for you today. If you are juggling and exhausted, and we've really mentioned that, you work hard, but you don't seem to get anywhere ahead.  Some of us teach ourselves, treat ourselves really harshly, and say all sorts of things to ourselves, to get ourselves moving that we would never ever say to our friend. Maybe you're already overwhelmed, and it's only halfway through January. That's not good. Let's sort that out now. Maybe you'd like to make 2023 your most effective yet. And maybe you'd like to look back in a year and really be proud that this year was the year that you actually got unstuck and moving on something, whatever area of life that's important to you. So so this workshop will equip you with tools so you can prioritize, you can stay focused, and you can achieve, ultimately achieve your goals. So as Kat mentioned a bit about me, but I just wanted to share that I actually grew up as an anxious, shy, stressed, and often overwhelmed child and teenager, very self-conscious teenager. And I was often struggling with how do I what do I do? How do I do it? How does everyone else seem to know what's happening in the world? And I really didn't quite understand what to do or how to do it, myself, how to navigate socially, especially myself. So that actually led to a passion for my whole life of studying psychology, self-help books, spirituality, theology, all sorts of things to try and understand what would make my life better and what would help me to live a life that's not stressed, not heavy like a blanket, not overwhelming, but actually joyful and peaceful. And how can I be confident like those other people over there that seem to know what to do? So I became then I having discovered a lot of strategies about this, then I became really passionate about sharing that with other people. And that's why I'm here today. I'm a transformational coach, spiritual director and retreat leader. And I'm really passionate about seeing people flourish, treating yourself with kindness and respect, and having an empowering toolkit so you actually know how to do, how to face life. And yes, I've got two programs, the one Kat mentioned, Shider Shining, and also another one Love Yourself, Love Your Life about overcoming stress and negative self-concept. And that's the one that I'm overwhelmed to organise to fit into. So insight number one, you can't plan and execute at the same time. I'm just going to unshame my screen. And you can't. What do I mean by that? If you try and plan something and do it at the same time, your brain actually gets a bit frazzled because you're trying to get the plan happening, you're trying to do the strategy, you work out the strategy, but you're also trying to get it happening. And we do that a lot, that's one of the ways that we overwhelm ourselves is to try and do it all at once. I've just got to get this thing happening, so you just start doing it. So one thing that's important is to separate, and that's what we're about to do now, separate, let's make the strategy or the plan, and then let's work out the steps, and then let's actually do them. Once you've worked out the strategy, doing steps is actually not too hard. Creating the plan might need a bit of thinking at the beginning, but if we're not trying to do anything, if we're just trying to say, okay, what's my goal and how do we get there, that simplifies it so much. So let's start. Step number one is what I call a brain dump. I just invite you to have a get gravity pen and paper, or you might want to grab a word document or a note document in your computer. And I just invite you to just stand one or two minutes just writing down everything in your brain.  I need to make dinner tonight. I need to pop out and pick up the dry cleaning. I need to pick up someone from school. Oh, but I haven't paid this deal. Oh, but I need to get something done for an email for something that needs to be done by tomorrow.  If you just put them down on paper, or I actually use a thing called one note, and I type everything into one note in a whole file that this is called brain dump. And if I chuck everything there, then I know that I won't forget something. I won't lose it. And once I put it written it down, then you can actually start looking at it and going, oh, well, what have I got here? And what do I need to do? Welcome, Nicole. Lovely to see you. We're just doing first step one of the overwhelmed to organized workshop. And step one is to actually do a brain dump and think, I'm feeling overwhelmed. I've got all these thoughts in my head. Let's write them all down. So I just invite you to grab a pen and paper. We'll just take one more minute. Just write down whatever you can think of, whatever's coming to you that's overwhelming your head. If you can just write a few more things down or if you've actually already got the list, got everything down that's wearing around in your head, then start reading through it. What have you got there? What's the most important thing? So if I don't know if you're familiar with Zoom, but down the bottom, there's a thing called reactions. Can you just give me a thumbs up if you've written down a decent amount of list of a decent amount of things for your brain dump? Yes. Yes. Yes, great. Okay, let's keep going. So insight number two for you today is the Pareto principle. You've all done it fantasy. The Pareto principle is the 80-20 rule. Now, we've probably all heard about this, but what this means, research has found that 80% of the results come from 20% of the effort. That's incredible. So if we just can work out what 20% to do and let go of the rest or hold it lightly, we might actually be able to get through this thing that we're overwhelmed about whatever that looks like. So the important thing is to say what is the most important thing? What is that 20% that's going to make 80% of the difference? So just a quick share. I'm a recovering perfectionist. In my corporate days, I used to have to do all these reports and project plans, things like that. And when I was writing a report, I would actually agonize over it for hours and hours. I'd dot the lines across the T's. And I'll try and make sure it was perfect because I didn't want anyone to criticize. I didn't want to get laughed at. I had all these negative thoughts, which is why I know from a coach to help people with that. But I used to spend hours and hours. And then I realized once I've learnt the 80-20 principle that the 80% of the time, I was trying to fix things up that weren't really going to be a problem for anyone. The 20% was getting the report done, getting the essence, getting the main chunks of information and getting the information accurate. How I exactly wrote it and tweaked the grammar and the spelling and all the things is nice, but it wasn't. That's the 80% that really did make as much difference. So I invite you to come back to your list. Have a look at your list. And the step two is to prioritize. What is most important for you on that list? It might even be what's the most important thing today. There's important and there's urgent. And they are actually different things. The urgent thing might be turn off the pot on the stove because it will boil over or ruin the dinner. But important is the things that are actually going to make that 80% of the difference. So look at the list out of all the zillions of things on your list. What are the other really important two or three? I really like my trusty yellow highlighter, but you might just want to, if you haven't got it highlighted, you could just use a different color pen or just an asterisk or something. And have a look through your list and mark that if possible the top one or maybe two or three items that are most important on your list. The thing that you think, gosh, if I do this thing, that will actually make all the difference. While you're doing that, thinking about a not-for-profit, if you're thinking about a work thing and you work for a not-for-profit organization, your organization is likely to support a particular cause. What does your organization aim to achieve for your cause? And then which of the things that you're doing in your work is most going to make a difference for their cause or for the organization's support for that cause? That might be one word actually ask yourself. Another thing would be if you're spending time reading and deleting 50 emails, is that really going to help the cause that you're working on or your family or whatever the project is that you're aiming for? Or not? Will commenting on 20 social media posts, scrolling social media, is that really going to make a difference or not? So I just encourage you, we probably have a lot more time than we think because we spend time on those sorts of things. So as everyone, can you just give me a thumbs up? Have you worked out what your most important task is? I just want to hear somewhere. Have a look through. What is the most important to you? Brilliant. Now, step three, once you've worked out what the most important task is, to actually break this really top priority task down into the smallest little steps that you can imagine. You break it down into what is the next step? And then if that looks scary, what is the next step? I like to say to my coaching clients, break it down into such tiny steps that they're so small that they're not scary anymore. How does that sound? So try it. So this is where we actually start creating the plan out of the strategy. So pull out that one priority and just write down maybe one of the next two, three, four steps that you could take. Things that would be really easy to do. If it's too big, break it down again. Once you've got a couple of steps written down, give me a thumbs up if you've got any questions. Write your questions in the chat. All right. So the next insight is that it's actually your beliefs about what you're doing. Oh, do you have the step written down? Nicole, are you asking, do you need to share it? Or are you asking, do you want me to share something? Do you have the step written down to share? I was just asking if you have the steps. I kind of... Oh, the steps one, two, three that we have to. I have them all on separate PowerPoints. That would have been really good to put it on one PowerPoint. So step one was the brain dump. Brain dump. Step two is prioritise, which is most important. Okay. And step three, which we've just done is make a plan. Or what are the smallest steps? Or break down and just follow step. Yep. Okay. Thank you. Thank you for asking. You're welcome. So step four is the step is actually what belief is making you feel overwhelmed. When you feel all that overwhelming feeling, what are you actually thinking? Or maybe what are you saying to yourself? Do you know that actually our beliefs make a huge amount of difference in everything that we experience in our day? And very often the beliefs that we have are things that we pass, got passed down from our families, from our society, from our teachers. And we don't even know half of the beliefs that we have consciously. And that's actually the fun for me of being a coach is to help people to identify what is the actual thing that they're struggling with. And what's the thinking that is actually causing that they may not even be aware of. In fact, I was just thinking about it this afternoon as I prepared for this webinar. I can't think of a single coaching session with a client and I've been a coach for six years. I can't think of a single session which didn't include helping the client to challenge some sort of belief, some sort of thought about language about themselves, about how something is. It's so fundamental to how we experience life and it's so fundamental to making a shift and making a change. So the question is, what are you believing that makes you feel overwhelmed? That's not an easy question. It might be things like, oh, my favorite, my favorite, my least favorite, my most common one for myself is, I'm not good enough. I still struggle with that one, but I've said that to my whole life. But somehow everyone else seems to know what to do, but somehow I'm good enough. I don't have time, I've got too much work. There's too many things to juggle, I can't fit it all in. Those are the sort of beliefs that might be behind your overwhelm. So are you able to identify a belief for yourself or a thought? If you need help with this, let me know, because this is the trickiest. Well, this is the fourth step, step four, this step and the next step are tricky. So we can spend a few minutes working on it together if you need the help. I can't say no, yes. What is that little word? That little word no, we can't say no. I just have a kind heart. I just, I mean, personally and professionally, I of course can't seem to say no. I don't have the time. I have seven children. I come home, deal with them. I go to work. I've got to do with work. But then in between all that, people are calling me and I can't seem to say no. And I feel that kind heart and that's why they're calling. Yeah. And that's why they're asking. I love that you have a kind heart and they call that is beautiful. It's your gift. And for everyone else, it's a gift. But sometimes for you, I can feel that that's not a gift. That's actually a real challenge because being hearted, the flip side of that is, if you're not saying no, then you're giving, giving, giving to other people all the time. And when do you actually stop and receive for yourself? Yes. And when do you have time to care for yourself? Yes. And I am starting to notice that. Right. That is, hold on to that noticing. Yeah. I'm starting to notice that I am starting to say no here and there. Grace. That's fantastic. It kind of feels weird, but and then I feel bad. Oh no. It has to be done. It does have to be done. Do you know that a lot of women I coach, they're just like you, they're giving, giving, giving the whole time. And the thing is, if you've, I think each of us has a cup. And if we're giving the whole time, but we don't feel our own cup, then eventually we don't have as much to give. It's in our nature too. We're mothers. We're mothers and we, that's a very giving, such a giving role.  I asked you in some of my coaching, what do you want to do or something like that? And people go, Oh, me.  Like you think about what, what do your children want? What do your husband want? What do you, all the things that all the people want? And then last of all, it's, what do I want? Oh, oh, do I actually get to, to choose? Right. Right. I, yeah. It's, and then when you finally get to choose, yes. My, my, I, I don't know what I want. No, how can you, you're out of practice. It's literally, it's literally that you're out of practice. Right. You might need to choose really little things. Start with something simple. Yeah. I can't say, I can say, I can say no. And instead I'm going to choose, you know, to whatever it is, go for a little walk at lunchtime to just my body a little bit or whatever it is, put something in the dinner, sort of specific green vegetable and the dinner that I know that I really need for my health. Even for the children, they're not exactly like it. Well, they don't have to have it. I'm going to, yes. And it's, and it's sell the little thing like that and just practice. Yeah. Okay. Thank you for sharing your, Nicole, your, I can't say no, that's really powerful. I think we can all agree with that. So the next step, so that, so that step was what belief or thinking is making you feel overwhelmed. And then the next step is, so what step, what belief could you have, which would change, undermine that? What, what's something that you could believe to negate that or to, to, to give you the power to say no, to give you the power to change that belief. So let me give you an example. I had a client a couple of years ago and she, look, she was juggling so much. She was working.  She had aging parents and a very sick father, and she was really worried about her father and she was in a different state and that was locked down so she couldn't even get there. Like it was really hard. Anyway, so she found herself snapping at the toddler and we explored the whole thing and what she was holding on to was this belief or I have to do everything. I have to do it all myself. But as we explored, we realized that she was actually not telling her toddler. There was a communication thing. She was assuming that the toddler was too young to understand what was happening. How can she share that her father is really ill? She's so worried. The whole COVID thing was it's so complicated. So instead, we explored what would actually help and we explored the fact that the toddler is actually hearing the mother getting snarky and angry and upset and of course the little girl is thinking that it's her fault because that's how children see. If the mother is upset, they internalize it and they think it's all their fault and so her behavior had been absolutely dreadful, really, really dreadful because she was feeling like it was all her fault that she couldn't work out what was going wrong or what she'd done wrong. So the simple solution was just to change the belief from I have to hold it all by myself to actually saying sometimes I can share clearly and honestly with my toddler. So this woman went to a toddler and she said look darling, mommy's sounding upset at the moment but you know my dad is really sick and I'm really worried about him and sometimes that makes me upset and when I'm upset and worried about my dad then sometimes I shout or sometimes I say really rude things and I'm so sorry it's not about you.  Well the little girl gave her a big hug which is what she needed actually. Um, how beautiful to to receive that and her behavior problems all disappeared overnight because she understood if the mother was upset she'd give her a hug rather than start behaving you know in attention seeking ways. She transformed everything and all came down to how she was trying to hold everything and juggle everything and do it all herself rather than actually realizing that there was just a simple little communication age appropriate that she could do to turn the whole thing around. So back to you. So you've got your statement what the belief that's making you feel overwhelmed it might be I can't say no it might be uh whatever it is what are you going to do to slip that to actually make it um to to tell it teach yourself something different and belief that actually makes you feel happier calmer and more confident. It might be the opposite but it might not be it's usually not the exactly the opposite so if say the belief was I don't have time and you say to yourself I do have time for everything I need to do well that doesn't feel true if you don't believe it that's not the right statement often it's sort of like you come at a sneaky angle rather than going directly at something so instead of saying I don't have time you could say I always make time for what's most important that's a that's a way to think well yep that's important so I'm going to make time for that of course there's all these other things that didn't get done but that's okay because I always make time for what's most important so while you're thinking about that I've got one more client story and let's call her Kate and she had she really was really struggling she couldn't do all sorts of things she had a real sense of I'm not good enough and I can't do it all and she was she had she had young young children she was really struggling to fit in any sort of self-care for herself her nutrition and exercise but she really needed that her health was really struggling and her simple statement was I can and I share it because it's the most simple out of all the clients I work with this I love it because it's so simple she just said I can whatever people would you know criticize her or she was struggling was how do I deal with all this she would just say I can't I can't and she keeps saying that and that was about a year ago and I spoke to her recently and it a year later she's still saying I can't and it's still helping her so what's the statement you can come up with that will help you you know again if you want to discuss that together you're very welcome to share your share the statement your overwhelmed statement we've worked through together what might be a great statement to flip that or come sideways to that I'm smart I can figure it out that is lovely I can figure it out things can't that's a great one because that's empowering can you see that girls that's empowering I can figure it out means you're trusting that you're actually going to think it through make the effort come up with the answer yeah learning new scary stuff is I can figure it out yes yeah I just use the I can with text style I can I can again someone knows I just have to know who to ask last cat that's a good yes Nicole we're gonna the ladies that are here by the view would like to share what you're thinking that's cool yeah thinking that's good it's not so easy but if you want to actually chat about it together we can chat about it we do have a couple of minutes I don't know I'm sitting here thinking I'll try and I do think of that um you call it a reverse psychology absolutely yes reverse psychology well but I mean and I think I'm trying to think of positive a positive uh you know oh yeah you know the situation a positive situation yeah so Nicole is the thing that you want to do to say no or is the thing that you want to do to say yes to yourself I don't know oh okay we're seeing the same thing you did but sometimes I say yes to me I was five we're on a wavelength okay yeah well I've been saying a lot more yes to myself but yeah I took me and my daughter you know on a family vacation to Hawaii back to long ago nice I'm going well it's not a vacation but I'm going to Mexico in a couple weeks wow but you know there's little things great and well in a ways I guess personally I guess how to positively positive sound positive wouldn't say no you know how yeah without being negative so yeah yeah yeah there's yeah people who out there that I say no there's gonna think that I'm the bad person or and make trying to make me feel bad yeah yeah I'm wondering whether there's a way that you can just say oh look I've got I have so much on at the moment I can't do that at the moment or can't scoot I give options that work for me they'll either choose one or find another way giving options as well yeah yeah I like them yeah no and that can be that could be even limiting like saying um you know they would you to help with whatever and you can know well I can I can help you for an hour on Saturday morning but apart from that I'm fully booked already something like that well yeah I practically am in a ways if I'm not working I'm with the kids and if I'm not with the kids I'm in workshop which are comprehensive yeah yeah here we are yeah and here's my little yeah and my little one just walked in lovely hey little one yeah so I think the challenge is to think about what is what can you do and what can't you do and then be very confident and comfortable with saying no be very confident to say look I'm fully committed I would love to help you but I just am fully committed I do tell people that I I'm I'm very busy I'm just very busy and I don't give excuse or anything it is um just yeah I can't it's actually true at this time of your life with your kids with the going down so young it's actually yeah and this age when they're little is that goes so quickly I know you want to you want to cherish the moments why you can be with them because you know right right as in work wise now I am the admin project assistant office manager and I get very overwhelmed at work okay and and sometimes I get so overwhelmed that I forget what I'm doing or yeah you know I just I get stuck I just it's like where do I get start again yeah or did I need one yeah because the overwhelm you get a totally brain you get the stress builds up in your body what happens with overwhelm is that you get that flight front or freeze response that um they talk about in psychology so that will actually freeze your brain and you'll want to run away rather than actually thinking clearly um so yeah that's the thing so yeah so if you think about work with the things that we've been doing please Stacy thank you so is there is is there a way that you can actually break down because it's office manager obviously there's lots of things that you're juggling and different people and their needs and their requests and all this sort of thing but is there a way that you can prioritize and work at what's the most important well I this organization is a non-profit in education um it's a it's a native organization we learn from our traditional educator I meant traditional um um elders right and create or a professional development for our our our native um community to hopefully become teachers because like 85 percent of our teachers come to Alaska right to teach our Alaskan children and and um we create um curriculum traditional curriculum Alaskan teaching and and um that's fantastic so what that makes it overwhelming at work well it's just all over the place I I I gotta run payroll get all the the payroll documents out to the accountant I got to I get I'm a project assistant trying to get this every everywhere yeah I'm I'm everywhere I'm yeah it's a very small organization be honest with you there's only three of us yeah and I do three roles and right now I've been there seven years and I'm and I just sometimes I feel like I'm on on glass sometimes with my supervisor oh that's challenging and she can't expect me to do everything right because I'm the only one there but I love my job yeah oh well if I love your job that's fantastic so I guess the thing to do is to actually be be really clear on what the different chunks are of the job because obviously you're doing so many different pieces the payroll and your all the different the courses and all the different things and then to work out what's what what do you need to get done each week and is there a way to make it easier and streamlined like for example payroll you might go every Thursday morning I'm doing payroll and I'm actually gonna you know put my phone on you know like answering machine or something for an error or not answer it and ring back so I can just get that payroll done without getting interrupted because when you get interrupted all the figures are jumbling in your head and then and another time you might say I'm just going to do this bit and it's not that you're unavailable much but you just carve out pieces of time where you do something really complicated or really that you need to concentrate I find that really helps me I think that's what I really need to learn how to do is it's really set my time blocks yeah because it's got them the project you know yeah our our our project is funded through the NASA grant and stuff yeah I try to get that out the door as fast as I can and through our board meeting yeah you know I gotta do the board meeting minutes I gotta get that done every two weeks yeah and and as you know that's coming up um we're gonna have to move on in a minute because I'm sorry I'm just now I'm just saying you know what's coming up you know you've got the board meeting every two weeks so that means you can actually prepare in a couple of days beforehand you can do the the minutes you can do that agenda you can do that whatever because it's a predictable when it's coming up don't you yeah yeah yeah so I try to have the document like the format already great so yeah yeah yeah and then I cheat and there's this one app called this script and so it takes voice transcripts that is not that it's not using tech with my tech nowadays that we never could have dreamed of use it great yeah and it gives you two hours of free um free transcribing cool what's cool huh which one's that which one's that yeah it's uh de the script yeah yeah got it cool thank you and I give you two hours of uh voice to text and or you yeah and so which was very helpful but I gotta listen to it again yeah at the same time that I'm listening to it I gotta do the minute in in another doc yeah you know when I'm listening to the minutes I gotta put down all the the tasks for the executive director and me and the board members yeah yeah it's just it's a lot that's what that's what takes so long to do the minutes it takes me like four days to do it for a two hour meeting with sounds like in it yeah sounds like you need some strategies to think how to do it as efficiently as possible well I thought this will help me but yeah well hopefully hopefully by breaking it down into little steps and think and carving out time where you're not interrupted and so you can concentrate because that does slow down hopefully that helps a little bit Nicole yeah I'd just like to share my last tip because I know that cat's gonna jump in in a minute she answered you said I had 45 minutes and it's 43 so I do want to give you a bonus strategy and this is really a fun one because a few years ago well quite a few years ago I was a uni student and studying and I was given this book and I had to read this whole book and write an assignment on it and I started reading this book and I just I just thought I cannot even understand this like I don't care I don't want to know I don't understand it it's too hard it's too boring and I said to my husband can't read this like this is just blah blah blah and he said why don't you make a cup of sitting in your favorite chair and just pretend that you're doing it for fun and see what happens and I thought well I'm kind of desperate so I'll try it so I sat in my favorite chair and put my it was a recliner I can put my feet up it's lovely and had my cup of tea and chocolate biscuit and I sat there and I started reading this book and I actually just read it I'm like I'm reading this for fun and I pretended to it was fun I pretended I was interested and I got interested and the thing that I had not been able to understand suddenly I could understand it it was like it was amazing it was like this sort of cloud lifted and I went wow I can do this so I just the hot tip if you're really struggling with something that's complicated is pretend that you're doing it for fun pretend that like oh I'm gonna do this for fun you're gonna put on some poppy music if that's not gonna stop your brain you know focusing on what you're doing um because um our minds are actually like I've said before we've got these blind spots we've got these assumptions that we make about life by actually telling yourself hey I'm gonna do this for fun um then you can actually trick your brain into knowing how to do it trick your brain into doing its best rather than blocking um I uh I love um as I said I love coaching with mindset and thinking because our thinking is so powerful and our thinking is the thing that really makes the difference between how we see the world and how we could see the world and be more powering or how we see the world and make it overwhelming um I love exploring um so let me just see yeah I think yeah so I think that's where I'd like to leave it and I think we're out on the 45 I think it might be 44 minutes actually we started a minute late didn't count but it was aiming for the end with a good pass um so just uh to reiterate so right away write all the things down think I like these for me so number two is what's important and that might not be what's urgent but what's really important and what's going to make all the difference step three is make a plan and actually strategy work out your strategies step by step step four is what belief is making you overwhelmed step five is create a belief that actually makes you feel better something that makes that makes that that overwhelming belief less powerful for you and it might not be the opposite and the bonus strategy is pretend you're doing it for fun so I hope that's been helpful and um I've hit a cap I was writing notes oh actually I had one more question and that is I love it if you're put could put in the in the chat was there one thing that really jumped out at you like something that you just really thought that was that that was really helpful sometimes it's good to stop before you leave the webinar like this and actually digest it and think what was really helpful so you can make sure you remember that thing so if you can share that in the chat just the thing that you thought was most helpful that would be really good for you good for me you can't plan and execute at the same time yes yes really really important tonight I personally really loved that if you're struggling with being overwhelmed take a breath and pretend that you're doing it for fun it's I love that great because I know for me that when I get really overwhelmed with stuff I just want to curl up in my in my bed with my comfy blanket and watch Netflix yeah just binge watch stuff because yeah I just want my brain gets overloaded so it shuts down yes but if you are having fun with something you tend to enjoy it more and you tend to engage with it more so that is to me just an amazing suggestion excellent I hope it works for you can I hope so too I'm sure it will all right so everyone thank you so much for joining us today here at TechSoup Connect Australia and please put some love up for Carolyn for taking the time to meet with us and talk about going from overwhelmed to organized and all of the amazing value that you have brought to today this is because I've actually known Carolyn for I don't know a good year or two now I think we've been in some communities together and I know what she does but I've never experienced what she does so this has been a real treat to actually experience firsthand um and gain a real feeling for what it is that you do so thank you so much for that um do you have some contact information that you can put up on the screen sorry I don't mean to put you on the spot there so that yes I couldn't notice that yeah oh and share perfect and that's something that's got something my email address connect at myjoyfullife.com.au if you want to get my weekly tip so if you just want to ask a question or you have a conversation about what we just did um my website it's a bit smaller the bottom is myjoyfullife.com.au is my website and that's got all sorts of information and uh there's a blog there with all sorts of topic that might be excellent thank you can you drop that can you drop that in the chat so we could just copy and paste it great idea thank you okay try okay so if anyone would like to reach out to Carolyn to learn more please email her at connect at myjoyfullife.com.au or visit her website myjoyfullife.com.au so our next presentation is going to be on the 1st of February with Barbara Clifford talking about negotiation and influence so that should be really interesting about how to gain more support for your organization and there's a whole bunch of different things with that so we'd love to see you at the next webinar so do we have any other final questions or thoughts feel free to unmute yourself and join the conversation if you don't want to drop it in the chat if there's anything else that you have either a question a comment um for Carolyn or a myself actually just while you're thinking about that i've just dropped the email and the website in the chat and i might also drop the facebook group i've got a facebook group where i pop in every week and share share tips and i also i have do free challenges four times a year and also it's a tiny program so if you're a woman and you're interested in that then this is the facebook group perfect thank you so much okay well everyone thank you so much for joining us and we look forward to seeing you next time have a great rest of your day


Study groups. Find two or three, maybe four other students that are preferably good students that you get along with to form study groups. Discuss certain things. Of course, you have to do the reading assignment on your own, but then you can discuss, okay, I know this about congestive heart failure. I know these are the signs and symptoms. Oh, what helps you to remember this? The more you interact, the more you talk about this, the more connections your brain will make and the more second nature it will become, which leads to point number 10, practice questions. There will always be exams in nursing school. And you know, at the end, there's a big exam called the NCLEX, which consists of a lot of exam questions and nursing school will prepare you for that. But you can't expect to have a good score on the NCLEX on any exam if you don't practice these types of questions. Now questions in nursing school are different and there's a different video where I where I discuss these kind of questions that you'll be encountering in nursing school. But the more you can go over these practice questions, the better you'll get at it. The more you can discuss the practice questions with people in your study group, the more connections you'll make because on the exam you'll encounter a certain topic and you'll say, oh, I remember we discussed this in my study group and my friend said this about this topic and now I remember and I can apply it on my exam now. So study groups as well as practice questions. Very, very important.