reductions today. So we'll start streaming as soon as Dave Suze gives us a thumbs up. Good to go. Great. Thank you. Good morning. This is a convening of the Massachusetts Gaming Commission. And we are holding this meeting virtually. So I will do our roll call. Good morning, Commissioner O'Brien. Good morning. I am here. Good morning, Commissioner Hill. Good morning. I'm here. Good morning, Commissioner Skinner. Good morning. And good morning, Commissioner Skinner. Good morning. All right, we'll get started. It is November 27. Hope everybody had a nice Thanksgiving. And we were just chatting beforehand, all the chaos of adult kids visiting. Full refrigerators. Now we are turning back to business on this Monday morning. And we do have a great agenda. I'm going to turn right to our sports wagering division director, Bruce Band and his colleague, Crystal Bushman. Good morning. Oh, Bruce, you're on mute. Good morning.  Today, we have the quarterly reports from Caesar Sportsbook, DraftKings, DSI and WinBed. And heading this up will be Crystal Bishop. Good morning. Not a whole lot to introduce here, but I do see that Curtis, Curtis Lane Jr. from Caesars is on and I think he's going to take the lead here for their quarterly report. Great. Can you guys hear me and see the presentation? We can. Okay. Well, thank you, Commission. And for the invite to present our Q3 report today. I'd like to introduce our Caesars team for our presentation. Lisa Rankin, VP of Compliance and Licensing. David Chalti, VP of Procurement. Caroline Lay Eugen, our Responsible Gaming Program Director and Greg Schenberg, our Director of Diversity, Equity and Inclusion. To start, we want to take a look at our Q3 revenue. And as shown on the slide here, we dipped a bit in July and August. And this is largely due to, you know, just at this time of the year, just having baseball running among the larger sports leagues for this period. But, you know, with the start of NFL, NHL, NBA, we expect an uptick in our numbers come Q4. So for what it's worth, go, go Patriots. Hopefully those guys can turn things around. Are there any questions on this slide? No questions on the slide, but I want the draft pick now. I think everyone in this call can probably make a better feel goal than the guy yesterday. Sorry about that. Sorry about that. I guess I'll turn it over to Greg to discuss work force. I'm sorry, diversity. Perfect. Good morning to everyone. I want to apologize for my voice dealing with a little bit of a head cold. And that's kind of hard following Curtis with that comment. We'll still try to make it good. So going on our workforce, diversity, just really kind of repeating what we had previously stated that we are working diligently to have a diverse workforce of team members as we celebrate all individuals by equitable policies and a culture of inclusion. And so with that, I'd like to restate what our goals are for gender and racial parity across our entire organization in accordance with our commitments by 2025. So what that looks like is for women, specific 50% of leadership roles will be held by women within both the mid level and senior leadership populations. Similarly, on the racial and ethnic side, 50% of the leadership roles will be held by people of color. But we also have committed to increasing the representation of people of color in senior leadership by 50%. So our commitment though with these goals certainly remain solid and we are continuously growing forward with this initiative and commitment. And that is through our recruitment and our talent or I'm sorry team member development initiatives that we have in line. So any questions on the goal part? I know that was repeated from the previous. Okay, we'll go on to the next one. So the numbers that are represented here are strictly for Caesar sports book, the sports wagering side of the business. I won't go into every single number, but as you'll see here, you'll see the breakdown of minority, which is primarily black, African American with a 39% representation overall from entry level to executive women, or 24% veteran 2%. Now what I'd like to disclose on this particular numbers, we do not require our team members to disclose their veteran status. So this is just those that have self-disclosed on that. And then of the Massachusetts residents, we are under 1% with a total number of team members at 1528. Commissioner Brian, the executive stats for the women is pretty low. And so I'm wondering if you can speak to the initiatives that you might be trying to do to get your, I know you're trying to get your numbers up. You've got your goals that you said on the other slide, but can you speak to any efforts you might be making in terms of getting that 9% executive number up? So we're doing a number of things. So it's going to be the same overall Caesars, corporate-wide, and then we're incorporating that into the sports book wagering. So that is through just visibility, quite honestly, and just executive development opportunity. So it'll align with all the other efforts that we have corporate-wide. It's just a little bit of a smaller population and so the numbers are going to move at a much, I shouldn't say much, but at definitely at a slower rate. So just increasing by one or two will significantly increase that. Okay. Thanks. You're welcome. Okay. Turning over to Dave for Vendor Diversity. Good morning, good to be sure. As we stated last quarter, our overall goals, our targets for diversity have been improving quarter after quarter. You will see a slight dip in quarter two. Those are audited numbers along with Q1. Our Q3 numbers are not fully audited yet. So and you do see a slight decline in that. Some of that is due to some capital spending that got wrapped up in Q2 and bill 4. But we also know that we will probably see a slight tick up after the auditing of these numbers just about just because of the nature of the scrubbing that we do. And we do anticipate our Q4 numbers coming in relatively in the same ballpark area, especially with some of the larger capital projects winding up and being billed for in Q4. As we stated last time, Caesars has taken a critical look at our diversity program and we're committed to revamping the entire thing from A to Z. We are in a final steps of creating some real documents that we feel will really help the base of our core diversity program. And through this we've been able to identify a Massachusetts supplier that although we do not have a casino in the state, we were able to utilize it at our Grand Vic property in Illinois and we were also able to utilize them at a corporate level out of Las Vegas. So through this diversity sharing we feel that we will continue to move that needle. Two things on the slide. Out of that, out of mainly out of the need and the desire from this commission, we are developing a Diversity 101 document that will be the benchmark and the base for everything diversity within Caesars. And we're developing a playbook which is a quick reference guide for the group, especially sourcing, to be able to look and see where we have regulated markets, where we do not and help drive the diversity needle up in those markets. Question? Yes. Could you remind us what your current diversity spend goal is? We don't have per se a set in stone goal. It is for us to continually improve especially within the Caesars digital market and bringing them into the brick and mortar diversity program within Caesars. So I would anticipate that you know our Q3 will probably tick up closer to 11. Q4 will also be between the 11 and 11 and a half percent. Okay but you plan to document the intentionality efforts that you're putting behind your diversity expansion in these documents that you reference here on this slide. Absolutely. Yes. Thank you. When do you expect those to be available? By the next quarterly report. We believe they'll be available to this group hopefully sooner. Excellent thank you. I want to thank you for referencing our expectations as a motivator. You know I think we all agree that these issues do require that intentionality and it will result in good long-term change. Sorry that I'm dealing with some lighting issues. I did want to back up because I'm not sure if I missed it but you said a Massachusetts I'm not sure if it's on this slide but you did identify a minority owned company that you're using elsewhere. That is correct. Continental resource. It's a viable supplier. Can you just describe a little bit more about Continental Resources please? I don't know the real details of them as I do personally utilize that supplier but through our reporting we were able to identify that. Right. Yeah and what we do is we take that reporting when somebody comes up with a new supplier that is diverse. We share that through our diversity team. We share it with our strategic sourcing team and our regional buyer and leadership team throughout the country. Then they have that at their right at their fingertips to be able to be utilized and should that spend category come into play. It's great news. That's excellent. Thank you. Yep. Thank you. Curtis back to you. Okay. Moving on. Thank you Greg. On this slide we have our statistics on any prohibited individuals either frowned or attempted to sports wager on our platform. Any individuals turned over to law enforcement and any individuals suspended due to underage on underage activity. And as shown in this slide we have not identified anything for the quarter. Any questions here? Questions commissioners. Thanks. Madam Chair. Yes. Yes. So we have recently learned just through conversations and and meetings with outside sources from the mass gaming commission that there is some concern that there are individuals who are underaged using computers and passwords from people who are of age to bet. Is there any technology or is there anything that Caesars is doing to identify when something like that is happening? Can it be identified? So example I'm able to bet my 16 year old knows my passwords. I allow him to go in and and bet which we're being told is happening. We didn't have any proof of it but just that it was happening. Can you kind of enlighten us what protocols are put into place to make sure this doesn't happen and can you stop it because as I said in that meeting that we had with the with this outside source you know if somebody wants to cheat they'll cheat. So it's also within family and also among peers that almost they might use their own platform load this Caesars app not be of age but be able to put the information from in of age. From my understanding there's nothing concrete that would definitively identify that. We would have to just do just a series of analysis and just you know just various testings to determine if that's the case but at the current stage there is nothing to definitively define if anyone is underage and you know using an account. So if I Madam Chairman I continue? Yes absolutely. So if I'm set up my account on my home computer let's say and that's where I'm doing all my betting Caesars can tell that's basically where I'm doing my betting from all of a sudden an iPhone is being used from somewhere else. Does a red flag go up? Absolutely Geo comply will tell us that if there's different IP addresses being coming from a specific account we will get that alert and we will do further research. So that is in place? Yes. And you would identify that as suspicious activity Mr. Lane and then track it down? Yes absolutely. Is your policy if a parent does share his or her device with an underage child that they would then be locked out of being able to? Well we have to do further research on the account in the IP address but if it's in the neighborhood of a underage individual involved in that and then yet we will take the appropriate action to suspend the account until we can get clarification of who's controlling it. If you were able to clarify that it was a parent are they unable to have an account with you or ever? Yes absolutely. Thank you. Commissioner Hill? Yep thank you Madam Chair. So since we're learning about the geofencing and things of all that good sort. So if I so for example I'm doing fantasy football on a Sunday morning I'm looking at my home computer and I'm making my changes and then before the Thursday of the four o'clock game I have my iPhone and I'm making changes so I use both frequently. How would I how would you then know that there may a red flag should go up? And I'm sorry to be that precise but I think we would have to just review and again I'm not on that side of the analysis here but we would have to review where the signals are coming from. If it's relatively coming from the same proximity we won't necessarily have any concerns but if it's for example coming from a different state or country or what have you we would flag it and watch it for a while. Understood. We would shut down the account. I mean in any concerns or anything that's just such an anomaly we will shut it down or suspend it until we can get clarification or in comfort that you know the the access is legitimate but other than that it's just consistent monitoring. Yeah so I I think I'm comfortable at least in one sense here that you know the you're looking at the geo compliance and things of that that sort which you know we wanted to ensure that was happening and we kind of make representation because we knew that to the folks that we were talking to but you've clarified and verified that that is happening and then each and every time each everything. Nothing we can do if somebody's gonna I don't I don't think it's called cheating but you know allow somebody to be a non-compliance with the underaged betting. I mean that's just you know arguably bad parenting. Commissioner Hill if I could follow up and we're doing piggyback because we of course were in the same conversation and and and we're very curious about this reporting. I wonder Mr. Lane if the if the way to really combat this is to have more oh my goodness I'm I'm blanking on the language the identification processes to you know multi-factor we have I don't think we require it in our regulation I think it's recommended where I know that all devices apparently don't have visual or facial recognition capacity and that's actually a problem because that would be the the best way to ensure the KYC components correct? Correct we ask for certain verifications to identify that you are who you say you are but if you're asking for visual sort of verification for that I don't think we're at that level yet. Yeah well you know when we can open up our phones right with our face and so facial recognition at least the individual would have to actually they would have to be in the same room to pass off facial recognition and and that seems to me to be probably the greatest they'll say but otherwise you have well when we verify we ask for particularly if there's a KYC issue we ask for them to for example send a a selfie with them holding up their driver's license or identification so at least to that it's that's when you have suspicious activity right? Yes yes yeah and and we've seen that at work and it was actually quite effective so well just something for us to continue to keep in the back of our minds commissioners because as Mr. Lane says I think that the technology just isn't quite there but you do have security questions and those could constantly change too. Yes yes yes but the problem is commissioners is that these guys are figuring out ways once they identify the way that we are evaluating them they figure out ways to circumvent that so we're constantly adjusting and you know to you know prevent you know further harm from happening but you know it's sometimes it's an undaunting task where you know these are good times yeah so back to your your last slide it's all zeros and that would be an indicator that at this time you have not identified suspicious activity that resulted in any kind of an ultimate decision that young people were involved. That is correct. Thank you. Okay moving on to our play management reporting nothing for Q3 as we were granted a waiver from the commission through october 15th and we're actually currently playing some catch up here but going forward we will include the play management data beginning with our Q4 presentation to the commission. So with that moving on to responsible gaming and I'll pass that over to Caroline. Sure she's there. That's okay we're all right. Hi Caroline we cannot hear you I see you are trying. Any um I can't see but Crystal is there anything we can do to help her? I'm not sure if the mute is the issue because it looks like she's off mute so you may just need to there's a little tiny arrow next to the mute button and if you select it might be selected as microphone a different microphone if you select same as system it usually makes your computer work as the as the speaker. Thanks Chris. Not always a fix sometimes a fix. Sometimes a fix we never know. And then the other thing to look for is if it says that you're on phone audio you can leave phone audio switched computer audio and check if your mute buttons on your laptop because I do that a lot or my sounds all the way down. There's that camera button too. I can see her. I can't. Oh you can see her. Yeah I can see her. I just can't hear. Just the um and the very last option is always to leave and come back to the meeting for some reason. And make sure to and make sure to say um that you want to participate in the audio whatever. Looks like it's connecting. Good. And now mute it. Okay. There we go. All right. Something always works right? I didn't want to leave the meeting something I would leave all the way taking back all the way out and come back in but that was the trick so thank you. All right so thank you for being patient. I am happy to be here this morning. This is my inaugural you know participation in meeting with the mass commission so I'm happy to report on responsible gaming today. So for Q3 2023 we did have a consistent 66 mass state exclusion enrollees or participants in which we entered into our proprietary responsible gaming application. And just to give you a little background once we enter these VSEs participants into our system it communicates the exclusion status communicates out to all VSEs rewards accounts suppressing the account for gaming for mail any type of communication and limits as well on the brick and mortar side and on the online business side. So that's where we are we're consistent and happy to report on that. For notable responsible gaming engagement and Q3 we did acknowledge and we did celebrate the responsible gaming education month. I do want to point out we are not members of the American Gaming Association but we do participate in the spirit of responsible gaming. So each RG Ed month we disseminate a toolkit that consists of a buzz flyer for back to house team members. We have flyers that also go out along the posters. We have a hard of house slide. We also engage our team members with a responsible gaming quiz on our responsible gaming policies. We also have released a newsletter from Anthony Carano who is our Chief Operating Officer. I do have a little image of what that letter looks like. We do also include social media posts as well talking about our commitment to responsible gaming and this year we launched an outdoor marquee messaging in Las Vegas and Atlantic City regions which was well received. Also and during responsible gaming Ed month we released our public social responsibility annual report. Last year we did a Caesars All-In Retin member engagement survey and I am happy to note that amongst 17,000 participants, team members that participated, 80% agreed that Caesars Entertainment promotes and participates in responsible gaming processes. So that's a great benchmark for us and from here we will continue our efforts to educate and create awareness amongst our team members on responsible gaming key initiatives and our long-standing commitment to responsible gaming. Okay thank you Caroline. I'll turn it over to Lisa Rankin for a lot of re-engagement. Good morning commissioners. Nice to see you all this morning. No no material update for Caesars this quarter. We had been previously working with a contact that was primarily involved with the retail sales for the lottery and he advised that he isn't the best contact for us to do something for our mobile side of the business so he recently provided us with a new contact and we're looking to set some time up with that that new contact and we'll report back for Q4. Any questions commissioners? Okay thank you Lisa. That's great. Thank you chair. Too great. So I'd like to just touch on our community our outreach and our charitable contributions. So while we didn't have any specific Massachusetts charitable giving for Q3 we did want to take an opportunity to highlight our charitable giving through our Caesars Foundation. So to start I'd like to share just a little bit about what our charitable giving impact areas are. So we believe it's important to intentionally reinvest in our communities through programs that help address specific social and environmental challenges. So we reinvest a portion of the revenue we generate because it's through the goodwill and support of our communities that we are able to succeed. So with strong communities around us we can be a stronger business. Our community our corporate reinvestment strategy embraces three social and environmental themes that represent the areas in which we can achieve a lasting positive impact and our significant importance to our communities. So these areas include strategic themes of social equity, education, climate change and food security and then of course responsible play in mental health. More specifically we seek to achieve broader goals within each of these areas including included providing brighter future through education, taking care of our planet and people and then improving the quality of lives through play and wellness. These themes and goals help drive our charitable giving for the foundation. So so far in 2023 we have provided more than 3.3 million in giving to various organizations across the country including some of the partners that are shown on this next page if you can go to that Curtis. So these are some of the national programs that we have. That is all I had for the charitable giving. So this is Commissioner O'Brien. Greg is there a plan to find a more particularized Massachusetts charitable giving or is this the plan to continue with the national model? We are always sourcing new opportunities and especially since we have been more engaged with your commission specifically we are looking. So we have done some charitable giving in Massachusetts earlier in the year. It just wasn't in Q3. But yes as we go through each year we do a review each year and we are constantly looking to so from all the diverse communities but then also in all the states that we have either a physical presence or a heavy virtual presence. We are always looking for some opportunities there. Yes. Okay great. Thank you. You're welcome. Curtis I think that was it. Very good. Okay. All right. That concludes our presentation. That's here. If there are any questions or comments regarding anything for Q3 feel free to reach out to the individuals shown here. But we want to just again thank the commission for their time to invite us to present our Q3 report today. Thank you very much. Thank you. If you bring down the slideshow we'll just reconvene as a group. Here we go. Commissioners any questions for the Caesars team? For Crystal. All right. Well we thank you for your time. These are important reports for us as we get to know your business. Thank you very much. Have a great day. Thank you. Thank you. Thanks. Thank you Caroline for her first outing with the commission. Thank you so much. What have we got next Crystal? My friend is you're familiar with Jake List. He is here to present the quarter I almost said quarter two quarter three report for DraftKings. Good morning Madam Chair and commissioners and thanks as always for the opportunity to speak. Just quickly before I share screen for the presentation I'll introduce the others on the call that we'll be speaking today. So we have Chrissy Thurman I head of responsible gaming relations Christina Akkas who's our Vice President of Inclusion Equity and Belonging Jared Hess Director of Communications and Kim Amphuy our Accounting Manager. Good morning. Thanks Jake. Yeah so just let me know when you can see the screen. We're good. Great so I'll jump in. Okay starting with revenue. So I'll just go through the the total number and then leave this the screen up for a moment. So in Q3 DraftKings attained revenue of $54,145,685 at a hold of 9.1% and this translates to $10,538,241 in tax payments and with that I'll move it straight over to Christina to talk about workforce diversity. Thanks Jake. Good morning everyone. So just going to jump into our workforce diversity. So while we maintain our diversity representation quarter over quarter we have seen growth within senior leadership roles. So our female senior leadership has grown by 23% and our non-white senior leaders have increased by 10% quarter over quarter. So I'm just a reminder in regards to where we set our goals. Right now we have set our goals for 2025 specifically for 35% women overall and 40% non-white overall. But then within senior leadership roles looking at 25% women and 20% non-white. So definitely track towards it have a little bit of work to do but efforts even within the last quarter have really been intentional about where we're showing up from recruitment and hiring opportunities. So that included women impact tech on the past some apps and reunions out for undergrad as well as an internal tech and product women summit which was more focused on our internal efforts of how we want to develop and retain and further engage our female employees across tech. Just wanted to give a representation from global US and MA standpoint. So we're seeing as I just mentioned you know continued growth within female representation at least within our leadership roles which is having a impact across the globe but more specifically very proud of our efforts within our Boston headquarters. So at about 32.9% women within our senior leaders bucket and then you'll continue to see just efforts across our female representation continue to increase a quarter over quarter. So from a vendor supplier standpoint this top row is total US and then the bottom row is just within MA. So we're talking about inclusive work. I have an issue with Google slides so some of my formatting always disappears so sorry about that I will make sure these roles are labeled next time. But what you'll see is during Q3 of this year we spent about 745,000 on diverse suppliers within the US of which 97% was spent within Massachusetts. So overall we're really our overall gold excuse me is 5% of spend and right now we're at 1% in the US and 9% within Massachusetts. You'll see the total number of certified diverse suppliers looks low but wanted to just remind everyone we are currently onboarding supplier IO which will help us better track our supplier diversity efforts and spending. Right now when we kind of did a retroactive look we're just identifying those that are certified diverse suppliers and as we all know we are plenty of kind of smaller businesses that don't have formal certification. So when we started this year asking our vendors to self-identify we did see an uptick. So we actually are seeing an increase in certified diverse suppliers that we are utilizing but with the successful onboarding of supplier IO we're hoping to see that number actually jump a lot higher. Next slide please. Christina before you move on to the next slide I have a question. Are you working at all or have any communication with the Massachusetts supplier diversity office? Are you using that office as a resource to get your diverse vendor numbers up? Yes so not yet. So actually we have a full on plan for Q1 to actually do be a lot more intentional in those efforts so looking at the national minority supplier diversity council looking specifically in Massachusetts as well as well as Vegas and our other office locations that we can have broader relationships with diverse suppliers. Thank you. But efforts so as I mentioned you know as we're waiting for supplier IO to be onboarded we have just within the last few months identified 25 new only onboarded diversifiers again not not formally certified but have self identified. So again really hoping that that number continues to increase once we have our supplier IO tool onboarded. Some key efforts that we've done you know we actually designed a landing page that outlines our commitment to supplier diversity that will is intended to go live at the end of this year so we'll be able to start tracking traffic and sign ups and registration. We have started to do just some industry outreach as well. So we were present at the U.S. Black Business Chamber's National Conference back in July in D.C. I'm speaking on a panel speaking with other supplier diversity professionals as well so that we can also learn and just understand some best practices to incorporate into our efforts here at DraftKings. And then we're also looking at kind of the quote unquote low hanging fruit right where can we always be intentional in our spending habits and one of them is within our workplace experience team which really manages all of like our catering across all of our offices. So in Q3 alone with this intentionality we have tracked nearly $60,000 of just catering spending against diverse suppliers and again around 40% of that being spent within on Massachusetts businesses. Again following up with Commissioner Skinner's point Christina, OSD will be your local you know and they're a fabulous partner to really give you great resources for vendors who are all certified here in Massachusetts. So maybe Crystal if you haven't already can forward to all the operators that contact information that might be great. Greatly appreciate it. Thank you. Thank you Crystal in advance. So by next quarter you'll see that that relationship built and definitely you know some continued progress within our supplier diversity industry. Thanks. Thanks Christina. So moving on to compliance under H slash minor access so just to reiterate the definition that we use here it's any example of alleged account use by a minor. We had one of those in July and for in August and zero in September. I'll just pause for a moment as I noted there were some questions in the previous presentation. Madam Chair. Yes I was waiting for you Commissioner Hill. By all means Commissioner O'Brien no I was just going to follow up on your line which just starting with the cabinet. So there may be some things that to the Caesar's point you don't necessarily want to air publicly in terms of detection but I'd like to hear the same line of questioning that you were pursuing before. Yeah sure I think I can yeah I can go into a good level of detail. So firstly I mean I would reiterate one of the commission has stated that ultimately it is difficult to police bad parenting but that doesn't mean there aren't a lot of controls in place for this. So the first thing that I would point to is the advanced KYC that we conduct during the registration process. So apart from identity verification we push you one through one of three which you need to complete advanced KYC methods and that includes a geocomplete tool that we use which essentially matches your phone device to see if it's recognized from other types of things that you've signed up to so that we can recognize the device that you're using to sign up to DraftKings. We can also give you KBA questions so questions that only the non-minor count holder should know and then ID upload as well if neither of those two things are successful. So we do I'm sorry. Upload of your physical ID. Well thank you. So these are all controls that sort of goes some way to making sure that the person whose ID we're verifying is actually the account holder. And then on top of that once you have signed up to DraftKings we do have other controls in place. So while multi-factor authentication is a choice we do enforce it on new device. So if you log on from a device for the first time we push you through multi-factor authentication. When you log on from a new device you also receive an email from us. So let's say that it is not the the person that it's supposed to be then the true account holder should receive an email noting to some type of unusual event. Beyond that there are other types of geolocation controls that might alert us to an issue which could be minor which could be underage use which will merit further review. So device new device was a one that was raised previously but also logins from different accounts on the same device. Also location jumping. So if someone moves from one location to another quickly than they should be able to and logs in on another device then these are all things that merit further fraud investigation one of the outcomes which could be potential underage use. So one of the things we might check is the user's email and it can be that the if the email is in a name of like one of the children of a parent then that would be the type of thing that would would be alarming. It's not all geolocation triggers either. So like a sudden change in betting behavior might also be something that triggers further review. Obviously if an adult is using accountants or needs a kid not necessarily minor use but sort of any type of unusual activity would generate further review and underage access can be one of the potential cases. Keshia Hill. What about Keshia Brian? You're leaning in? No? Okay. Thanks very helpful. No problem. So I'll just quickly talk about responsible gaming use statistics. So firstly just pointing to voluntary self-exclusion. We use the state self-exclusion program to match against striking users. There were 170 of those cases in Q2 and 121 in Q3. And then we were asked to provide information about percentage use of responsible gaming tools. So we have this here for the first time in Q3 and I'll go through each one. So time limits, that's setting purely the amount of time that you can spend on the site. That's more applicable as a sort of casino tool than sports wagering but we do have it but it's used by less in 0.1% of users. Deposit limits much more frequent. Used by 2.3% of our user base. Spend limit which is total amount of handle during a period of time 0.13%. Single wager limit so the max wager that a user can can set for themselves to that 0.4%. And then call-offs as well shorter periods of time than self-exclusion that will essentially prevent you from being able to log into your account. And that is actually used by 1.4% of the user base. So I have a question here Jake. It's not really a question. It's actually a request of some sort. We've talked about during the application process this was a very important piece of the application. We wanted to make sure that we had strong RG tools for individuals to use on their device. We know we share this with other jurisdictions. This is not novel but it really these tools are very critical to this particular commission. We're very aligned on this. And I know that our Director of Research and Responsible Gaming has been concerned that the betters just are not utilizing them. And I really thank you for this slide because it speaks to that. Right. So my request is this you've got some language there and I like it's more fun when it's more fun. That's excellent. But how if we can all think collectively as we move forward how can we get our consumers in Massachusetts to really take advantage of these tools. And the only way I've been able to say it is to make them cool. It's like I likened it and I've said it publicly before using a ski helmet.  You don't leave your helmet anymore.  If you want to be a fast cyclist you wear your helmet. And those are tools for protection. So just moving forward we appreciate I'm speaking for myself right now but I really appreciate the slide and whatever Jack Kings can do with all of its influence to get the folks to use these. I know I would welcome it I bet my fellow commissioners would too. Yeah no that's obviously understood. I'll let Chrissie who's the expert I guess speak to that as we move on to the next slide. What I would say in advance is yes stigmatizing RG tools is certainly a goal. Beyond that we are making sure that we visualize them as much as possible. So if you don't receive if you are not using a responsible gaming tool you are receiving a monthly notification from us reminding you of your ability to do that. And I guess the last thing I would say I guess looking at raw percentages perhaps immediately strikes strikes you as low numbers but we are talking about populations of hundreds of thousands of users. So there are thousands of people using these tools even if among a total scope they're single-finger percentages. And that's a really good reminder Jake because I know that if we look at our research the problem gambling population is sort of at that two percent right two to three percent. So I appreciate that and it is that is a really good reminder. It's thousands are taking advantage of it. And so my expectations need to be set properly too. And I didn't want to jump the gun Christina on your next slide. I had seen that of course from revealing it. But I love that DraftKings can take a leadership position here. Thank you very much. Thanks Jake. I'm going to I'll take you from here. Oh sorry. No worries. No worries at all. Nice to see everyone. Hello. It is such an extremely important question that you asked Chairman Judd Stein because I think what we're looking at is really as Jake alluded to and as you have just said that we are really trying to de-stigmatize the use of tools. And as you noted and I have heard you say previously trying to make it cool what we know from our research is that people think that if they engage with tools that they might have a problem. So the responsible gaming tools they're saying oh geez well I don't have a problem so I don't need to engage with it but it's great you have them. So we are really working toward making sure that we are trying to engage with all our customers. As Jake said on a monthly basis and really just put out specific responsible gaming messages on a monthly basis. But as alluded to we're sharing two specific messages here that went out in September as it was Responsible Gaming Education Month. We are active members of the American Gaming Association and partner with them throughout the entire month. And similarly we do quizzes and engagement and we spotlight our employees internally who have really stepped up to the plate as far as responsible gaming is concerned in all areas of our organization not just the RG compliance and reg ops team. So we're really proud of the work that we're doing internally with our employees but really communicating with our players as you can see here some of these messages is you know your play your way with tools you get there and it's more fun when it's for fun. These are Responsible Gaming specific messages they lead directly to our RG tool page where individuals can set their limits as Jake alluded to time, wage, your spend, etc. So it's really something that we are very focused on and will continue to be focused on as we develop more and more responsible gaming tools for our portfolio. I also wanted to mention that this year during oh sorry Jake just to mention this year during our GEM all three of the founders at DraftKings put out public messages and it was extremely well received. We are so proud that from the top down the RG messages is getting out the RG messages excuse me are getting out and that our founders are extremely engaged with us and as I know you're keenly aware it's extremely important that we have that message come right from the top so we're really proud of that as well. Just following up from last report just wanted to do a recap of our responsible gaming funding just so you're aware these are a lot of the resources that we engage with regularly and use to help guide us and develop not only our education and training programs but also how we think about evidence-based information and messaging and how we get information out so we provide all of these tools to all our players at any time they can engage with them. We also just wanted to mention the last one here is the kindbridge behavioral health KBH as we refer to it I'm not sure if you saw what we have done but the end of September end of Q3 we engage with KBH and we are now providing all our self excluded players in Colorado as a pilot to see check engagement with a resource to direct clinical services so any player that self excludes off our side in Colorado and who we exclude will receive a direct link to Cambridge behavioral health to engage in clinical services as this is a pilot in Colorado we just started it in as of October 1 so I'm just getting numbers in now but I'm a huge proponent if people engage with it and we help one person then that's pretty good so we can certainly keep you informed as numbers come in but we're really proud of this relationship and this I think what we'll call a soft handoff to people who self exclude so engage when they're excluding that they have this resource at their fingertips to engage with and they use telehealth that's exactly correct they use they're a telehealth service yeah yeah it's excellent great thank you I'm going to turn it back over to Jake to talk about the lottery commissioners do you have any questions for apologies yeah I'm sorry well I asked and it was my apologies for going first commissioners I want to make sure that you're all set I really do appreciate those metrics thank you certainly thank you and just yeah I just wanted to throw in I do also like seeing the Massachusetts specific investments I know you guys are a mass company but I do like to see that great thank you thanks Chrissy so I'm moving quickly to the lottery you'll note this is the same slide as our previous update so we did engage with the lottery prior to our update in Q2 we have not engaged in further during Q3 but we'll continue to use this portion of the update to keep your abreast of any progress that we do have thank you for community outreach now I'll pass it over to Jared thanks Jake good morning commissioners yeah just excited to walk you through some of our charitable initiatives through our Draft King serve CSR program for Q3 we'll start the Dana Farber Cancer Institute so we've had been a long time supporter of the Dana Farber Cancer Institute prior to the Red Sox game in September we presented a check for $55,000 to the Dana Farber Cancer Institute we're also sponsors of the Jimmy Funday at Fenway which is a really great opportunity for cancer patients to have this like experience of a lifetime but also raise money for cancer research yes and then so we've had a multi-year relationship with the Arbor Day Foundation we've done a lot of large-scale reforestation planting but this year we're committed to doing community-based events for our employees to actually volunteer so we had so many volunteers in Massachusetts we actually did two events so the first was on September 26th this was in Roslindale Matapan at Mount Hope Cemetery where we planted dozens of trees this was a green space that's used by the community and they had asked for more trees and more shade for their walking paths so we contributed there and then if you go to the next slide we had another event on September 28th this was at Memorial Park at East Boston so our tree planting partners let us know that East Boston actually has the lowest tree canopy in all of Boston so we were decided to plant a lot of large trees at Memorial Park also with its proximity to Logan this is a great opportunity to mitigate against noise pollution and air pollution that comes from the airport we also sponsored the Celtics Shamrock Foundation Tip-Off Gala so this year raised over one and a half million dollars which then gets invested back into the Boston community and we continued our Pinkham campaign again this year for the fifth year so this is a partnership with the Larry Fitzgerald Foundation to raise money for breast cancer research so customers participate in these free-to-play polls for each entry we donated a dollar so we ended up donating $100,000 this year again in supported breast cancer research we've also continued our Tech for Heroes program this year so this is we've done this for several years now so we've at this point trained over 800 veterans and military spouses in high-demand tech skills so they go through our collaboration with Vets and Tech where they are trained in cybersecurity and web development to come back and be able to then get into the tech sector and get jobs when returning from service so yeah we've donated over two million dollars to this program since 2018 and excited to hopefully train a thousand veterans by next year and then finally in response to the tragic shooting that occurred in Maine we made $100,000 donation to the Maine Community Foundation to their Lewiston Auburn Area Response Fund which will go directly to victims and their families I think that's it commissioners questions for Jared our comments on on that presentation I'll say big thank you you are I think Commissioner Hill and we assess these applications we hope that we would see that's kind of of generosity and I just want to thank Drapkings for the variety and generosity of their community work thank you so much any other questions besides Crystal are we all set I think we are thanks Jake thanks to the team thank you very much thank you thank you so next we have PSI and Adam Cates will be introducing their quarterly report I think I saw him saw him on here there he is morning Madam Chair and commissioners it's a pleasure to be here with you again today to give our quarterly update for Q3 let me just find the presentation here everybody can see that okay we can thank you great I did want to start off the presentation with a couple of sort of reminders and just pieces of context so since this is a Q3 quarterly update it will not include any metrics or context around our ESPN rebrand which happened 13 days ago on November 14th we are very excited to share more specific details of how successful that launch was however since this is Q3 we'll be deferring a lot of our ESPN updates for that quarter and another thing I want to highlight here I couldn't find a place for it in the template I believe I would have spoken about this briefly in our Q2 update but it did occur in Q3 so I did want to highlight it here our migration away from two of our very key third party vendors in White Hat gaming in Canby occurred in July of 23 so our player account management platform which is essentially the central nervous system of our sports book which was previously on technology owned by White Hat as well as our sports book trading platform as well as the individuals who were controlling the sports book in terms of setting the lines opening markets and all of the markets that were available for our patrons in Massachusetts that was done by Canby in July of 23 we migrated off of both of those platforms onto our own in-house technology stack and what that means is as of July we are now fully independent of third party vendors in terms of the technology that we have developed designed and now operate and all of the employees that are working on the sports book are in-house Penn Sports Interactive employees so I'm probably not doing it justice by just giving a couple of high level overview points because it was a massive effort by hundreds of people that took over a year to complete but that did happen in Q3 and I wanted to sort of lead off by making sure that everyone was acknowledged for the hard work that they did do and also just to thank you to the MGC staff as well for working through that transition with us making sure that we had all of our ducks in a row and that we were in a good place to actually achieve what we were trying to achieve in July so I'll lead there and this will come in hand this will come back up again in some subsequent slides as moving to our own in-house technology there's a lot of improvements there and you will start to see some of that in some slides that I'm going to be showing you shortly are there any questions on the technology migration front before I start to get into the actual metrics? No questions but just a congratulations to you it sounds like a huge accomplishment so looking forward to you highlighting a few of the most important areas are where we will see significant changes as you go through your presentation. Thank you Commissioner Senator I appreciate it so moving on to revenue and it's important to note here the one piece of context for this slide I was a part of a handful of conversations and I know commissioners you had some other conversations with myself members of Penn Entertainment and Penn Interactive with respect to the winding down of the Barstool Sports Book so these numbers here from a revenue perspective are indicative of that we ceased our marketing we ceased our promotions to sort of clear the clear the runway for ESPN in November so the numbers that you see here are reflective of that and in our next quarterly presentation I think you'll start to see the the start difference between the two quarters in terms of revenue so I didn't want to highlight that here that this was during our wind down process where we were not actively marketing the sports book on to our workplace diversity numbers as you can see here as at the end of Q3 40 percent of our staff are in the minority demographic 34 percent are female 2 percent are veteran and 5 percent are Massachusetts residents one of our goals in our application was by 2025 to have at least 50 percent of our staff across the board fall into one of these categories and as you can see by these numbers I think we are very much on pace to hit those numbers and we very much look forward to continuing to develop in this area and making sure that Penn Interactive's workforce is reflective of the diverse backgrounds that many people can bring to our company so we are very much on pace to meet our 2025 goal here in terms of vendor and supplier diversity spends the one thing I did want to highlight here is actually a very good success story so by 2025 our goal was to more than double our diverse supplier spend and we are very happy to say that as of the end of Q3 we are already just over 17 almost 18 percent above our two year target and we are trending to increase that spend further so it didn't take us long to actually get to our two year stretch goal but we are here now and the numbers are looking like it's going to increase from here on out so we should be blowing our goal out of the water by the end of Q4 and into 2024 and beyond do you want to share your strategy at all Adam? I wish I could it's just me today on the presentation so I you know as the head of compliance I don't have direct insight into these numbers but I can say that our HR team our recruitment staff our finance group everyone a vendor procurement everybody does a fantastic job trying to seek opportunities to increase in this area and obviously it's working as you can see so we're up to almost $900,000 in vendor spend on for 2023 and the year is not done yet so I don't have I'm not withholding the secret sauce from you I just I wouldn't be able to share it no that's okay just it's a good increase so congratulations thanks we're proud of that thank you all right and on to the compliance slide so Commissioner Hill I know you've had a couple of questions for Caesars and for Drafking so I think maybe I'll use this opportunity to sort of share some insight and this is sort of one of the benefits of moving to our own in-house technology as you can see here the potential underage activity our instances are trending downwards so we are down 40% from the last quarter and we expect this number to sort of stay very low and really the one of the main drivers for us that we are very proud of is our enhanced KYC registration workflow so as of July all new accounts in Massachusetts and everywhere that Penn operates there is a requirement to upload government issued ID in a selfie and what happens from there is we'll use a vendor to validate the authenticity of that ID we'll make sure that it's valid it's not expired and then we'll take the selfie which is done in real time on your phone so it's not a situation where you can upload a picture of anybody it will actually open the camera on your phone you'll take a selfie and our vendor will actually match your face to the face on that ID so this is a really good control for us to make sure that we know who we're dealing with and that the person who's actually registering for the account is the person who should hold the account and how this fits into the underage spectrum is we find that you know it's a lot harder for a teenager to use their parents information and just open up an account by adding the ID and selfie piece you have to be holding the ID and the phone in order to open up an account so if an 18 or a 19 year old does attempt to create an account it's not going to go through because they're going to be using their own ID credentials which would show that they're underage and if they are going to use their parents information they would have to figure out a way to grab their ID and take a selfie of them without them knowing about it again it's not a silver bullet but it is a very strong control that we have and as the head of compliance who's responsible for RG AML and fraud like I said it's not a silver bullet but I could tell you that I sleep pretty well at night knowing that we've got this control up front for all of our new registrations and it's a requirement and I believe we are the only operator in the state that requires this for every new account but we are very proud of it and we've seen benefits just like this where our underage our identity theft AML concerns are slowly diminishing and it's a control that we are very proud of I'll leave it there Madam Chair Yes Commissioner So sounds great and thank you for explaining to us and that's when you open up an account can you just talk a little bit about the geo-compliance that we've heard from the other two companies once the account is up and running when's the red flag start flying Absolutely Commissioner Hill and I would just echo everything that DraftKings and Caesars utilizes from a geo-compliant perspective they we are we are a customer of geo-compliant as well so all of the alerts that DraftKings went into in terms of teleportation and all of a sudden you know an account appearing across state two minutes later or multiple logins from multiple devices we are alerted to all of those things as well so we are very similar to DraftKings and Caesars in that respect we also look at geo-compliant pings if they're being done at high schools or if they're being done at areas that you know may be more conducive to miners being there so geo-compliant is a wonderful tool that we use it tells us a lot about our user base and we arc you know we are protected from an alert perspective to everyone in the industry and just like DraftKings and Caesars says we find them very valuable and of course every instance of alerts that come through comes with a full investigation temporary or permanent account suspension so it's no it's no different across the board but we do believe that our KYC program does help at least deter some of that activity as an initial deterrent and then of course we utilize the same tools that everyone else uses after the fact as well Adam was that new I'm sorry Commissioner Hill sorry about that it was a thank you Adam just kind of a similar question to Commissioner Hills this new requirement was that only applicable to new registrants as of July 2023 or so you're not in your head so is there effort to have any existing patrons go back to upload that documentation it just is a form of verification or are you satisfied that you know you're you don't have any vulnerability there in the existing customer base it's a fair question it's a good question and I would say it's more so the former it's not to say that our existing patrons in Massachusetts have not provided ID because we do as part of our regular AML fraud or RG reviews we do request ID for various reviews that we do have so it's not to say that our Massachusetts patrons prior to July don't have ID on file but it is one of our goals to sort of go through that remediation exercise we just need to figure out a way to do it eloquently and to do it in a way that's not very disruptive but Commissioner Skinner it is part of our plan to make sure that we've got ID for for everybody essentially we have to just figure a thoughtful way to roll that out that's not ultra disruptive to our current patrons okay that's fair hopefully you you might have something to an update to report when you are here for quarter four I can take a note and we can certainly provide an update on our progress or at least our plans going forward I'm happy to do that okay any other questions before I move on okay in terms of our responsible gambling tools we've seen 48 people in the quarter add themselves to the voluntary self-exclusion list which is a 26% increase from the previous quarter roughly 2% of our users in Massachusetts are utilizing at least one RG tool and 0.5% of our Massachusetts accounts are using the timeout or Kuloff period timeouts and Kuloff's are not are similar to self-exclusions they're just a little bit more temporary so as you can see the majority or almost half of our patrons are putting themselves on Kuloff's for that three day to one month period but we do have people 36% of people putting themselves on Kuloff's for greater than six months so we can attribute this slight uptick I think for a couple of reasons I mean for one NFL season kicked off in September so obviously we see a little bit more activity on the platforms in general also September was responsible gaming education Awareness Month just like DraftKings and Caesar mentioned so we do see uptick we do see upticks in these metrics now I did want to also commend DraftKings and their RG marketing strategy because Penn shares a very similar approach which is the de-stigmatizing of RG we want to make sure that all of our patrons sort of look at RG as just a way of life it's just a normal thing to do it's not necessarily a tool that's a last resort or used for problem gamblers we want it to look and feel just like the rest of our product and we want people to get generally excited about using these tools and the more that people become aware of this and you know the less stigma that we put on RG tools as a preventative measure for problem gamblers only I think is only going to lead to more success in the industry so I commend DraftKings for taking a step in that direction because we we very much share that sentiment and I can also assure you that our new branding partners also feel the same way so we are very much looking forward to using their broad audience to amplify messaging positive RG messaging that reinforces it that it's not just something that you should be using when you're in trouble so we have a lot more exciting things to share on our subsequent quarters from here on out because as I mentioned our branding partner is also very keen on this as well and there's a lot of exciting opportunities coming down the road from an RG marketing perspective. Thanks for that. On to the lottery now while the slide doesn't have a ton of information in it Q2 we did see that was our first meeting with the Massachusetts lottery we started brainstorming ideas on on what we could do in the industry and how we can create sort of win-win scenarios for everybody Q3 we did see the implementation of some of our initial ideas so online customers are existing patrons receive to receive and redeem free lottery tickets at our PPC property in Plain Ridge to date I believe we're up to over 40,000 emails have gone out so while it's only one line on a spreadsheet it has reached quite a number of people and we're looking forward to continuing that trajectory as well we also had a new offer for anyone who signed up for a new pen account online also received free lottery tickets to be redeemed at PPC so we are very much actively engaged with both the Massachusetts lottery as well as our colleagues at Plain Ridge and we look forward to adding more updates to the slides in future quarters but we have started our initial campaigns and so far so good on that front questions for Adam on that commissioners Commissioner Hill I have just a quick question I'm trying to understand the process and everything but when you're putting out like if I got online or on my cell phone is there and I don't want to call it an ad but is there something on there that has like a picture of the mass lottery you know that type of thing I'm trying to trying to figure out how we let people know about the mass lottery I think that's the whole point of you know online things of that sort and that's and that's a fair question Commissioner Hill so while it might not exist in our app today we do have advertising space and inventory that we could use similar to how we advertise our promotions so there's no reason why we can't add a specific call out or highlight the Massachusetts lottery in our Massachusetts instance of the app so this way people in Ohio don't necessarily get that advertised because they're not in Massachusetts but there's no reason why we can't look at devoting some of our inventory or in our ad space to the Massachusetts lottery within our app or on the desktop so it's definitely been part of our conversations because you know we realize that our app reaches a large number of people and even if it's just raising awareness on the Massachusetts lottery I think that would be a win as well I was having a brain cramp when I was asking the question I'm thinking like a tag or a tag line it's what they call it yeah it would be it would be just add inventory space it could be text it could be a picture it could be both thank you for that and that's what you know I envisioned you know when we were allowing the applications to all move forward you know knowing that I mean you have you have access and connections to a brick and mortar most of them do not and how we can get the word out but it's you know through the ads and in the tag lines and things of that sort so thank you for that there are certainly cross-sell opportunities as well as just general awareness and education opportunities as well and we will explore both of those and again we look forward to updating this in future slides thank you okay moving on to our community outreach section I do also want to take this opportunity to shout out our HR teams our people and culture teams our office management teams they do a wonderful job of always having something in the pipeline for our staff to participate in as you can see there were 15 events that we that we participated in over the last quarter and we can't do that without our staff giving us the opportunities to do so so we have a lot of different opportunities that span all of our offices we have offices in Massachusetts Philadelphia Hoboken and Cherry Hill New Jersey Toronto Ontario Canada as well as Gibraltar and as you can imagine it's it's not the easiest thing in the world to to bring multiple offices and multiple locations together but our teams do a phenomenal job of raising awareness and putting opportunity out there for people to make differences locally so part of the 15 events that we had in the last quarter included volunteering at food banks which is the picture you see here senior centers animal shelters virtual donations we did a drive where we packed back to school kits for underserved youth when they were going back to school community cleanups and we also did career workshops and I wanted to stop here for just a second to highlight one of the opportunities that we had with a group called HopeWorks HopeWorks is a program that takes unemployed and underserved youth and puts them in a position to gain interest and give them a leg up getting into a career in technology so while Penn Interactive is very much an online gambling operator we are also a tech company we have a lot of developers we have a lot of engineers we have a lot of really bright people that are developing the technology that our product is running on so having opportunities to work with companies like HopeWorks to actually speak to kids who are interested in getting into that space we have a lot of knowledge that we can share now I don't personally because that's a whole other language to me sometimes but we have a lot of really smart people who have a lot of really good advice to give the kids getting into that industry and it also that group also helps these kids actually get paid jobs in the tech industry so I did want to highlight that because it was very relevant to the work that we do every day and I also think it was really impactful for the kids that attended that seminar and then we'll end off the section on the community outreach by talking about sorry what we did in Massachusetts so our Penn Games Studios team is small but mighty I think there's has about five of them but they did partner with Source2C to help clean up a section of the Green River in September so while 15 bags of trash and old tires and shopping carts and debris doesn't sound like a whole lot the team worked very hard for pretty much the whole day trying to clean up that small part of the Green River so this is something that we were proud to share that we did in Massachusetts and our Penn Games Studios team will continue to do events like this in Massachusetts to make sure that we are present in that community as well and lastly lastly we'll again I've touched on this already before but September being responsible gaming education month Penn Entertainment Penn Interactive rolled out a number of content and resources focused on responsible gaming best practices we did this both onsite at our Penn properties as well as through our social and digital channels for our interactive product and again just want to reemphasize our desire to really go I guess do things a little bit differently in terms of traditional RG marketing as I said before and it sounds like our partners in the industry are also very much on board it's just again the de-stigmatizing and just making RG just a part of regular normal life Madam Chair like you mentioned wearing a helmet when you ski or bike is just second nature and we want RG tools to also feel and have that same mentality when our users are gambling on our site and that takes me to the end of the presentation I'm happy to go back to any other slides or answer any questions that you might have Questions commissioners we're all set Adam can you remind me how many folks are out in the Greenfield area again I believe our Massachusetts staff is about five let me just scroll back up here oh I'm sorry 30 5% 30 but that's what's happening 30 now I feel like that's grown right it certainly has yes our Penn Game Studio is a section of our workforce that is now developing games for our online casino platform in other jurisdictions so a lot of really talented people on the Penn Game Studio side that we are adding to the team in Massachusetts right now and in an area out west which is excellent so thank you for sharing their community outreach it's excellent happy to thank you commissioners are we all set want to take down the slideshow please thanks there we're all back any outstanding questions excellent presentation thank you Adam carried it on your own take care everybody have a wonderful day thank you cake crystal all right and last but not least we have Win Bet and Jennifer Roberts is here to present that to you hi Jennifer good morning good morning Madam Chair members of the commission I'm joined here also by Jackie Crum Senior Vice President and Vice President of Encore Boston Harbor I'm Jennifer Roberts Vice President General Counsel of Win Bet so I will share my screen and also apologize in advance for any barking dog if we don't have a dog or a cat involved in something we're not living right now Jennifer so there Commissioner Bryan I'm sure may have a visitor shortly I'm just having to do some settings changes so one second let's try this again there we go you're able to see that okay perfect great so this is our third quarter 2023 report we have the comparison of past quarters of this year on our revenues and taxes collected and handled and this is a comparison for previous quarters but all information that has been reported to the commission we continue at Win Bet to encourage and promote a diverse workforce with half of our workforce representing diverse groups and so we have a breakdown we have had some changes due to natural attrition but we do continue to promote a diverse workplace and you will see on this slide as well we have we continue to have representation at all levels and we do have a slight increase of diverse representation at management and executive levels but again you know we have gone through some natural attrition with a number of employees but we thought it's important to do a quarterly comparison as well of our workforce so although our workforce percentages have decreased slightly again due to natural attrition and the company's overall reevaluation of its business offerings across all jurisdictions Win Bet continues to consist of a high percentage of female leaders and that is represented throughout Win Bet including legal compliance our product team customer service and finance and we have utilized various resources and have fulfilled many of our initiatives that we started the year with including career pathing and you know continuing to invest into our upskilling upskilling of our employees and I would like to go back I think there is one where we do have representation of sorry I thought the slide was here we do have 50% of our workplace is at the executive and management level our women and so we're happy and proud to have that representation as well okay when it comes to vendors we continue to evaluate if new vendors are added whether they are minority owned or women owned businesses or veteran owned businesses we do have spend primarily with women owned businesses in the third quarter we do continue to work with Encore Boston Harbor and their procurement team to identify resources and potential vendors that can serve when bet if any new vendors are added so again our goal is to continually to you know even though we don't mandate identification we have viewed the lists that are supplied by the Massachusetts supplier and diversity group we and again we continue to work with Encore Boston Harbor on identifying diverse suppliers so when it comes to compliance we did not have any minors that attempted to engage on our platform or confirmed any underage access we use similar tools as our um competitors to to identify and help identify and prevent any minors from accessing including geocomply we follow you know KYC procedures where you know they have to provide information to help identify and then during our with withdrawal processes we also make sure that there are matches to funding sources that are not from underage funding sources missioners questions like a morning Jennifer how are you good how are you doing thank you well thank you um so on the multi-factorial identification process you do do that right I don't mandate it but you do it right we have enabled uh two-factor authentication for authentication for all accounts it can be something that can be disabled by patrons if they choose but it is something that is now enforced on on any account oh so it it's a default and they would have to disengage it correct and and that's like the the questions that kind of thing right secure yeah all right thanks yeah and we also follow like others have described you know we look for pings the geo comply pings near certain areas like high schools and we look at making sure that the funding source matches um you know the the name on the account and you know unfortunately there's not a 100 full proof way to prevent a parent from giving access to their children but we do try to use as many resources as possible to prevent that it was interesting because um the conversation that commissioner hill and i had was it was we certainly touched on the parent issue but it was almost like it was the peer issue uh you know the the older peer providing access to the younger peers and that would mean that they would have multi devices but what i'm hearing today is that the geo comply commissioner hill I don't know if you're agreeing if i'm hearing the same thing I am that the geo comply would actually pick that up if they were using multi devices is that right Jennifer is that how that would get some suspicious activity yeah we can evaluate for suspicious or unusual activity with multiple ip ip addresses using the same account correct yeah so i think that's really helpful I think we thought that was the case commissioner hill but it's good to hear this today very timely thank you yeah okay for our responsible gambling we did see as others have also seen an increase in enrollees of the voluntary self-exclusion program and we attribute that to you know the start of football season you know preseason in august and september in full force so we have seen an increase and we do offer the similar tools for responsible gaming limits deposit limits waiter limits and we offer exclusion from our apps and we have reached out to the lottery to discuss you know what we can do to collaborate and work together we haven't set up a meeting yet but we are we have made that contact and reached out so again we do support on core boston harbour has a good relationship with the lottery and does you know have machines on site to purchase lottery tickets so that is in process and our community outreach and charitable impacts we do a lot of our employees work with local in nevada most of our employees are in located in nevada and through win resorts and our parent company there are a lot of opportunities for charitable giving and community outreach and many of our employees participate in that we have several employees that volunteer and participate in the charitable organization global gaming women and we do provide funding for the national center for responsible gaming so we do have and we do have an upcoming event that I think on core boston harbour also participates in feed the funnel which is a large enterprise wide event that takes place to you know provide meals for people that need meals during the holidays so so I think that's it happy to answer any questions I'm sure there's any questions for jennifer she takes down the slideshow just reconvene as a group any questions thank you jennifer hope you had a nice holiday you too thank you and crystal I'll let you finish up with director band that's all I have for you if there is any feedback that you have or you have any further questions just let us know and we'll get that together for you thank you yes commission hill so I guess messaging to bruce and crystal at least from my point of view is you heard today that we're very concerned or you know concerns were raised to us regarding underage betting I'm very comfortable at what I heard today and actually pleasantly surprised at what I heard today and I can take that information back to the group that we spoke to you know a couple of weeks ago but I just think it's something that we need to continue to keep an eye on and work with our operators to ensure that this is a priority for them I think over the next few weeks few months and you know into a new year this issue is going to come up in regards to how we can get this information out to our high school students you know college students who aren't of age things of that sort so messaging back to you just it's something that we care deeply about I think and I hope that the staff hears us loud and clear that we need to keep an eye on this as best we can and again pleasantly surprised at what I heard today and you know good education for us today certainly do we receive two reports a month that we review one is the underage report which you actually see here that's their compilation for quarterly but we receive that monthly and we look at that not just for the access points but the compliance with a different part of the reg which if there is underage and I think you guys saw this last quarter if there is an underage proof of underage access what they've done and we get those losses transferred to Derek's team for the sports weighting fund so we steward that the other report we get is called the suspended accounts report and that is a monster from everybody but we see lists of what kind of account what kind of reasoning accounts were suspended for and what they're doing with those accounts and why it just is a glimpse at what's happening at that level so those are two mechanisms for us to be able to monitor this and certainly willing to have more conversations about how to look at these points and I know that you guys are interested in possible other security mechanisms going forward so just let us know and we'll have those conversations. All right thank you. Director Ban. Yeah those are things we always keep an eye on and better ways to monitor so we're always looking thanks for a good job Cristal with them. Thank you. Excellent job and Cristal you'll send to all of the operators the OSD information I think they probably have it but it's just a good reminder right? Absolutely. Anything else that we want for Madam Chair I have just a couple things really I didn't want to interrupt any one particular operator because it was general observation across the board and I didn't want anyone to think it was particular to their operation. I do appreciate the player tool uptake stats. I know that we asked for that last time it's very helpful. I'm really interested to see what Director Van Der Linden has to say about it and help me process what it means. On this larger issue and I hear that you and Commissioner Hill and I appreciate the questions that were asked. I'm just going to be honest I don't believe that the number zero or single digits and I you know there's some stats on it 71% of 3,527 people surveyed in the NCAA survey I know we were all called to attention to it were either too young or could not gamble for the survey and their top line said state legality and age restrictions do not pose much difficulty as areas where bedding is legal versus those where it's illegal and it's most pervasive in the northeast where 61% of people surveyed were bedding between 18 and 22. So I do believe the operators that they are doing everything that they can today to ensure that that this is not happening but I was interested in your question Madam Chair and really your point which was what else can we do? So I just don't believe it's zero no one's going to convince me it's zero or even single digits especially like I said take a look at the NCAA survey to all those operators you'll see that it's definitely happening it's happening in very high numbers and finally just on the lottery Commissioner Skinner and I got to go to an event with the Treasurer a few months ago and got to speak to someone from the lottery and the reason I'm interested in this topic in general is because there's been something else that's happened since sports wagering was launched which was the lottery has been kind of priced out in the market when it comes to actually buying advertising I actually heard a story where they had had a long time spot for 20 plus years that they just couldn't afford and it just so happens the people that could afford it were operators in sportsway during operators so it is important to have this collaboration because I think it helps I think it helps the lottery and I think it helps get money to look way throughout the Commonwealth so those are just a few of my observations that were across the board I didn't want to interrupt any one particular operator and I appreciate the time excellent so on Crystal and Bruce's list would be Commissioner Maynard just everybody being alert to possible ways to enhance that KY those KYC and the multi-factor authentications right going forward and technology I mean I'm with you I think there must be something more that's what you're thinking I think it goes even deeper I think it goes even deeper I think it comes to a pervasive like you know what could we do to get this out into the community Commissioner Hill just mentioned that we've got to target people at a young age to make sure they know better informing parents I mean listen I can literally create an account with my mother's name today because I know everything about her I know where she was married where she graduated high school water birthday is right and so educating parents that there could be some dummy accounts out there that they need to watch for watching their devices I think it's a it's an all-inclusive strategy I think KYC is a piece of it okay that's excellent that's really good so that's with director van der Linden too we can and I think there's there's partnering not only with the operators but other stakeholders who would maybe support PSAs on in this line you know some of the major venues perhaps so again I wanted to follow up Commissioner Maynard make sure that you know we we take the steps that you're thinking of Commissioner Brian so yeah I know and to follow up on that I know I've had conversations with director van der Linden too about I know other state agencies that are interested and also participating in terms of prevention there is a tricky line to walk when you're talking about going into high schools and colleges in terms of how you inform without enticing and so I know that that is something Mark is very aware of that sort of a multi agency approach I also do think from a law enforcement perspective and I'm finalizing the public safety subcommittee agenda and I'm thinking this might be on there as one of the last items we talk about next week which is there are algorithms and suspicious activity that you can look at you know there's different metrics when you're looking at say you know financial fraud in the government sector right you'll look at certain patterns and there's actually a whole system developed when you see you know everything ends in zero zero no sense everything is even everything is done in a systematic way that sort of thing they're beyond just geo comply you could have someone who doesn't move and doesn't alter the device right but it's sort of the pattern inherent within that account so there's a lot of this stuff that may in fact be going on that gets us to those stats that and I agree with you commissioner manner that the zero was more I think did they actually truly identify the fraud as opposed to how many have they looked at and not substantiated and I think those are very very different numbers and I think from a law enforcement perspective there is a limit to what you want to talk about publicly so that they don't figure out how to do the work around right and figure out well if they're looking for this then I'm just going to you know adjust accordingly and then I won't be able to be detected but I do think that that is a conversation I would love to have as a commissioner deeper with some of these licensees in terms of what exactly is are the algorithms of the A that they're using to try to identify what could be just bearded accounts where you have multiple kids on a college campus potentially putting in on one payout so just my thoughts on that okay any other thoughts I'm just going to check in if Mills is listening Mills is there anything that you would add to this conversation around the KYC authentication and the compliance because you have given us some good deal of thought anything you want to add I don't want to put you on the spot sorry chair I don't know why my camera is not working right now but no no no I think this is a great conversation I know that this has been a priority yeah okay so what I'm hearing it's multifaceted in approach so I guess director Ben you've heard from the commission this is something we'll keep our eyes on and and also activate the the different channels that got raised today however we can yes that's been all right Patricia Skinner are you all set I am thank you okay so Crystal if you're all set then the only thing I turn to then is item number three is there any commissioner update or any other business that we need to address before we adjourn all right and I'll take um and I'll just check in with Todd you're all set all set yes thank you all right then commissioners we need a motion to a chair I would move to adjourn madam chair second second I got in second from commissioner Brian um thanks everyone a great great job Crystal and we look forward to the next four reports which uh December so I think yeah all right great commissioner Brian hi commissioner hill hi commissioner Skinner hi commissioner Maynard all right and I vote yes five zero thanks everyone have an excellent day thank you


Hi. I'm Max from Spoke AI. We build tools for product and engineering teams to help them with their communication and workflows across different tools. And instead of just pitching our product, today I also wanted to share a little bit about our journey, learnings from our beta so far, and some of the beliefs around how AI will have to evolve from very B2C focused applications that we all know and use right now in B2B to really create value there. So we now live in a world where software understands English, and you've probably all seen examples where you can now use English and previously had to know how to code or write a complicated formula in Excel. And if software now understands English, does that maybe mean that we can also use it to understand context of what's already happening in our work life across our tools? And at the same time, we also live in a world where we use increasingly many tools, right? So this is simplifying a little bit, but we moved from email to Slack to now many of us using 7 to 10 tools every day, which is great, because those tools are super specialized, but it also means that our communication is dispersed across all of these tools. And we're eventually overwhelmed by information in all of these tools. And from what we see, product and engineering teams are actually hit hardest, because they have rather complex workflows across seven to 10 tools every day. The result is most products launch late. 45% assist that from McKinsey. So yeah, I guess you can trust that. And what that means to companies is that they actually lose up to 33% of profit on a six-month delay. And I've seen products be delayed much more than six months, so that's even worse. And we at Spoke believe that more process, chatbots and complex workflow builders cannot fundamentally solve this problem. And I'll show you a couple of examples around why we think that. And I guess everyone here has interacted with AI through chatbot interface, which is fantastic, because it gives a lot of flexibility, right? You can ask basically anything you want. And it's a very established UX, like we've all interacted with chatbots in the past, so we kind of know what to expect. But at the same time, we have to prompt the model. So depending on how we prompt, we might get a lot of different kinds of outputs. And there's always the question around data access. So people are kind of thinking about, hey, can I actually upload data from my Slack or from my JIRA in a work context? Is that OK? And that leads to a lot of people using AI kind of a little bit secretly right now, like in a browser tab hidden away using chatGPT there. So that's the one side, right? This kind of chatbot interaction model. And then the second one that we think about a lot is workflow builders. And who has set up one of these before here? Show of hands? OK, so this is safe here. It's really cool and powerful when it works, right? And you can basically connect any tool, lots of different ones, with a tool like that. But there is a certain setup cost to it. It's not super easy, especially if we look outside our little startup bubble here. And it usually breaks on edge cases. So if you've built one of these before, you know that it can go wrong super quickly, and then it's annoying to fix. Now, I wanted to share a little bit like how we approach this whole topic and what we think about when building specifically for the workflows and product and engineering teams. So we want to build something that's super easy to set up, unlike a workflow builder, right? So it should work out of the box. We want the output to be hyper-personalized very much like it is in the established chatbot interaction that we have with ChatGPT, for example. We want to be proactive rather than reactive. So going from you searching for information to us giving you the right information at the right time when you need it. And we want to be basically integrated across flexible user interfaces and gradually automate the user experience around AI. So what that means is that you don't have the question-answer model that you have with the Chatbot, right? But you also don't have an agent that just does everything on its own, but you kind of get there in steps. And ultimately, we do that to enable our users to make better decisions within their workflows every day. How does that look in practice? So we started by launching an MVP within Slack. And what that did initially, super simple, was just AI summarization within Slack, giving you context in a very noisy place, but with very low friction. So it just takes two clicks to get started, right? And then you can already get some value out of it super fast, have your first summaries. And this then forms the basis for further actions you want to take based on this context. You can then start launching into your workflows, like, for example, take in an action that Spoke suggests. Last but not least, the MVP helped us by building feedback loops early on, right? So our users could, for example, review and rate the summaries that we generate for them, rather than our team doing it, which we did initially. Now we're moving beyond Slack as the MVP and launching the first part of our main platform. And what we do there is we actually filter and label your communication across different tools. So here's an example from a message in Slack where Spoke detects that it requires an action for you to take, and it instantly gives you a quick overview of what's happening in that channel so that you have the context to take that next action. We then, very much in our Slack MVP, want to give you context through summarization. But now we do it across different tools. So no matter whether a conversation is happening in Slack, Figma, Notion, Jira, wherever it might be, we can give you instant context through summarization and then derive action items from there. And here's an example of how that looks, right? So we derive these action items, suggest them to you, and then make it super easy to take those next steps by launching into your different tools and stop copy-pasting information from A to B and having a mess in different places. So this is how the product looks today. It's obviously evolving a lot, right? But it's becoming this communication hub, command center for product and engineering teams to start with, and then hopefully for the rest of the organization as well in the future. At the moment, we're building this with close to 500 companies, which is super exciting. And would obviously love to chat to any of you if you have questions around this, if you have similar problems in your daily work, or if you have opinions around how AI has to develop to really create value in a B to B context. Take a look at spoke.ai. Our product is in beta, free to use. So thank you for your time.