What's up guys welcome back to Bitcoin Daily in today's video We're going over different trade setups that we're watching this week for some major profits Then we're also doing a recap and looking back at some trades that we gave you guys on Friday that cash So hopefully you guys took those trades if not then today you have another shot and making some profits this week Guys make sure to like and subscribe hit that notification bell and drop a comment Let us know what you think and any questions that you might have All right guys, so let's jump right into it. So as you can see here over the weekend We had a lot of consolidation in Bitcoin, you know, let's let's first look at Bitcoin I know the outs were going crazy this weekend, but Bitcoin didn't really do much So as we can see here, we're looking at the four-hour chart We see we had a big drop It looks like once it hit that right before it got to that 19k right here Right when we got to that 19k area. We basically Consolidated there in that region and then we had that big drop off right there as you guys can see It looks like it went down to Let's see the low on this one was 17,656 the high on the same candle was 18,000 so about a thousand dollar candle right there, right? But we did see a bounce and we were able to go all the way back up to as high as 18,785 and then we've just kind of been consolidating here in this in this region right here, right?  We had a jump up over here Almost hit that 19. We were basically right there. The high is 18,989 and a half, right? So we almost got to that 19 Consolidated there for a bit and then dropped we had this big drop here to about 17,656, right? So as you guys can see we have been trading within this pattern though, right? So the idea here in this channel Is to try to you know, you want to be buying On the bottom, right? So it's an ascending support triangle here You just kind of want to be trying to buy this bottom anytime. It's down here. That's kind of where you're looking to buy right, so If we zoom out a bit we do see that we still have this bull flag So we're just gonna keep trading this to the upside Basically the entries we're looking for here are gonna be along this support here, so 18,200 range is a possible Entry all the way down to about 18,000 right? So now the way that we'd like to enter these as always is on the bounce up We don't want to catch them dropping down. So what we're doing is For example, this one we would be waiting for it to drop then on the bounce back up. That's where we pick it up, right? And we take profits on the way, etc So the entries that we're currently looking at for this week in Bitcoin right now is a test of this support and a bounce back up So it's gonna be around 18k to 18.2 That range right there just depending where on this support we are And then the breakouts that we're looking at The main breakout we've been playing is this one right here the 18.5k so 18.5 is Another breakout you can enter Almost every time we've broken this we've at least gone up to like 750 So that's a good target right there You could probably use a $50 stop and then be taking profits up at 600 and 700 And then the next breakout that we're looking to take is above 19k So those are the three trade setups that we're looking at this week in Bitcoin Looking down here at the 18k range on the bottom of this of this channel Then we're looking in the middle of the channel at the 18.5k range And then we're looking at the top of the channel for a breakout above 19k So those are the three Entries that we have set up this week in Bitcoin that we're watching All right, so up next here is Ethereum as you guys can see we've gone up as high as 600 We spoke about this level on Friday once we were breaking that 500 level on Friday We're speaking about that 500. We're kind of right here Friday And we spoke about either a 520 breakout or a 500 pullback entry those were the two entries we spoke about as you guys can see here as soon as we broke 500 We just took off We went all the way up to about 560 then we pulled back Right back into the buying range. So you could have you could have really taken profits here Bought back in for a second entry at 520 and rolled that all the way up as you can see our exact call from Friday's video Free theorem was to buy above 520 and we've gone as high as 607 So if you just bought at 520 and wrote it all the way up to 607 That's a plus 16 and a half percent profit on that one trade If you used leverage for example, we usually use either 5 or 10x leverage on our trades You could have got up to 167 percent profits on that trade now if you would have done that twice If you would have bought at At 520 rode it up to 560 you could have stopped out at like 550 probably bought again at on this bounce back up at 520 and rode it up to 607 you would have made even more profits. So So congrats to any of you guys that took that trade the trade that we're looking at for this week We're looking to play this 600 range, right? So we want to break out above 600 You could either play the exact 600 range that the issue with the 600 range There's gonna be a lot of consolidation at 600 So if you're entering at 600 you might get stopped out So you might the safer bet is gonna be playing the high which is 607 So maybe you want to play above 607 for an entry this week. That's currently what we're looking at there for pullbacks Probably the range that we'd be looking at is probably around that 580 range But it all depends, you know Depends on the market depends how everything's going and how it's acting So it's all dependent to the main call that we're doing this week is above 600 though For a trade and then on a pullback we'd have to you know, it just it would depend We'd have to see on the pullback see what it looks like see what the market structure looks like and all that So we can't give a definitive entry here We will give those to those in the trade room though If we have some pullbacks that we like to enter and that we want to enter We'll be giving those in the trade rooms But for now for today's sake for today's video, we does not any pullback we can give you As far as entries now the next Thing that we're gonna look at See so we did Bitcoin Ethereum Bitcoin cash, so this is the next one that we're looking at here as you guys can see we're up to about 317 And we gave you guys a trade some trade on Friday that you guys could have taken over the weekend Which was above 260 was a signal the entry So if you would have entered above 260 you can see that it went as high as 324 So I would have been a 24 and a half percent profit if you took that entry from Friday's video As you guys can see here That 260 mark Let's see right here Oops There we go That 260 range as soon as we were able to get through it. You see that we just took off and We went up as high as three Let's see on the initial breakout. We went out as high as about 312 Then we tested it came back to 280 and then we continued upwards So if you would have just held that position from the 260 entry you'd be up about 25 percent So those are our another one of our calls from Friday's video now The next one is light coin, but first let's talk about some trade entries that we're looking for here getting ahead of myself So the trade entries we're looking for here if there's a pullback. We'd be looking for something around the 300 range We'd like a test under it and then a bounce back over and then that's how we'd be entering that if not it looks like this 280 range is a Support here as well It's 280 to 290 so anything here we'd be looking for a possible entry And then the next entry would obviously be above this current high so that high is 324 so you could play either that 320 area or the 324 area Those would be breakout entries there for Bitcoin cash Now we can go on to our next one that we wanted to go to so bad Which is like coin So let's go ahead and take a look at like coin here As you guys can see in like coin It's been this has been a slower mover, but if we look here at the cause So from Friday's video we had a call we spoke about the $80 pullback range So if you would have taken that $80 pullback, which would have been in this range right here You could have definitely you rolled that up to the highs of $90 which is basically where it's at right now It's a little bit lower right now, but it's gone up just over $90 which would have been a Let's see about a 12 and a half Profit on that trade if you guys would have took that trade so the trade that we're looking for now We were probably still looking at that nighty range, right? So we're gonna look above the current high In our target at nighty that nighty breakout entry our target is going to be a hundred dollars So that's what we're looking for there for another pullback We're looking at the same levels for that pullback so that $80 range is where we're looking for pullbacks on like coin All right, next we're gonna go to ripple this was our winner for this weekend as you guys can see We told you guys to buy it above 33 cents. So a breakout of 33 cents would have been your Trade signal to enter and as you guys can see this thing ran all the way to 50 cents guys Let's take a look here So the high here is 55 Wow, and I only put 49 I think here I put 49 but this is actually the high here is 55 So we did over 50% profit on this one trade alone If you were to take in this with no leverage, it would have done over 50 percent's profit on this trade If you were to take in this trade with leverage, then you would have easily done over a hundred percent profit So this was a crazy one.  So currently we're looking for next entries, we're looking for a breakout above 55 That'll that'll be our next entry that we would like to take there or you could just take plates safe and Go above the current high, which is 55 80 For pullbacks, we're looking either at the 50 cents range or back at the 45 range So those were those are the two pullbacks and the breakout entries. We are looking at Let's go on to the next one chain link All right, so chain link here you guys can see there's been a lot of up-and-down consolidation We did tell you guys on chain link to enter above for 1450 and it did go as high as 1550 so that would have been a 7% profit on that trade It's currently at 1488. So Trades that we're looking at Above 15 is a possible trade entry. However, there's a lot of consolidation in that area. So the safest place to probably place your Entries for breakout is above 1550 or above the high of the day of the high of the week really and then if you're looking for a Pullback entry, then you're looking back at 1450 and $14. Those will be your pullback entries there All right, let's move on to the next one Tezos So Tezos we didn't enter any trades here But we did give you guys some trades that you could have entered yourself if you're interested You can see here Tezos if you would have entered what we told you on Friday Tezos went from 220 which was the breakout entry And it went all the way up to as high as 260 So that would have been a 18% profit on Tezos if you took the entry from Friday's video Right now currently what we're looking at if we're looking for a new entry is gonna be above the daily high Which is $2.61 If you're looking for a pullback, it looks like this 240 range to 220 220 to 240 would be that pullback range But I'd probably be looking more to be playing that high of the day there if I was looking to enter a trade here Nexus look at Neal Neal finally got some movement as well as you guys can see here Hmm if you see you check the video on Friday for Neal We told you guys above $17 we liked and we would take a trade there You guys can see it went up to almost $19 for an 11 and a half profit 11 and a half percent profit on that trade if you would have taken it Right now if we're looking to enter a new trade, we're looking for that breakout above 19 If we're looking for pullbacks, we're looking for pullbacks back to 18 1750 and 17 Those would be the ranges we're looking at for pullback entries Next was next as EOS was the last one that we spoke about here So let's go ahead and take a look at it EOS so we gave you guys an entry on for EOS above 285 and then you'll see that it went as high as 335 so that would have been a 17 and a half percent profit so You can see here. It's currently at 332 if we're looking for new entries here We're looking above 340 or above that high which is at 335 range, right? But we're probably looking for above 340 if we're looking for a pullback entry We're looking back at that three dollar mark is where that pullback entry is at so those are the two entries We're looking for an EOS As you guys can see These are all the trades that we took over the weekend that we gave you guys on Friday These are the trade setups we gave you guys Friday's video if you guys took any of these trades you guys made some easy profits So congrats every every single one of our trades from Friday's video hit if you played it, right? Hopefully you guys were able to grab some profits on one of these But that's pretty much it I think we covered all the trades that we're looking at this week and We covered all the trades that we called on Friday. Hopefully you guys took some of those If not, then I suggest you guys listen to today's trade levels and trade setups and See if you guys can make some profits. Thank you guys for watching this video. I appreciate it guys Hopefully you guys enjoyed this and you guys make some profits out of these the question of the day for today's video is What are the entries that I'm looking at for Bitcoin?


I am here to discuss with you on topic introduction to bearing capacitive soil. Learning outcomes of today's session. At the end of this session, students will be able to explain bearing capacitive soil and its importance in the design of foundations. Let us see what is bearing capacitive soil. Dear friends, bearing capacitive soil is capacity of soil to support the load applied to the ground. The bearing capacitive soil is the maximum average contact pressure between the foundation and the soil, which should not produce shear failure in the soil, ok. So, it is maximum contact pressure between foundation and the soil. In the photograph, you can see uniform pressure acting on soil. Now, what is importance of bearing capacity of soil? Dear students, all sibling structures, whether they are buildings, dams, bridges, etc. are built on soils. A foundation is required to transmit the load of the structure on a larger area of soil, right. The foundation of the structure should be so designed that the soil below does not fail in shear, nor there is the excessive settlement of the structure, ok. And the conventional method of foundation design is based on the concept of bearing capacity, ok. Now, soil when stressed due to loading tends to deform, we know. Now, the resistance to deformation of the soil, it depends upon which parameters or which factors. It depends upon factors like water content, bulk density, angle of internal friction and the manner in which the load is applied on the soil, ok. Now, this maximum load per unit area, which the soil or rock can carry without yielding or displacement is termed as the bearing capacity of soil, remember. Now, soil properties like shear strength, density, permeability, etc. affect the bearing capacity of soil. Dense sand will have more bearing capacity than loose sand, remember, because unit weight of dense sand is more than the loose sand. Now, what is the selection criteria of foundation based on bearing capacity? That we will see. Remember friends, if the bearing capacity of soil is soil at shallow depth is sufficient to safely take the load of the structure, a shallow foundation is provided, ok. Shallow foundation is provided when bearing capacity of soil is sufficient to take the load, right, at shallow depth. Isolated footing, combined footing or strip footing are the options for shallow foundation. We know. These are the options for shallow foundation. Now, deep foundations are provided when soil immediately below the structures does not have adequate bearing capacity, remember. You will have to go for deep foundation in those cases. When soil is not having sufficient bearing capacity, the soil which is immediately below ground. Pile, piers or well are the options for deep foundations. Matte or rough foundation are useful for soil which is subjected to differential settlement or where there is a wide variation in loading between adjacent columns, ok. So, pile foundation is a type of deep foundation. Also piers or well, these are types of deep foundations. Matte foundation or rough foundation is type of shallow foundation, right, and it is provided when differential settlement of the structure is likely to be there. So, this rough foundation will minimize that particular settlement. Now, let us see what is safe bearing capacity of soil. SBC, it is short form. So, SBC can be defined as the maximum load per unit area which the soil will resist safely without displacement, remember, right. The safe bearing capacity is that particular load, maximum load per unit area which this soil will resist safely without any failure displacement. SBC of soil is obtained by dividing ultimate bearing capacity of soil by factor of safety. So, suitable factor of safety is used and ultimate bearing capacity divided by this factor of safety is equal to safe bearing capacity for which the foundation is designed. Let us see some key terms. What is ultimate bearing capacity? It is the maximum pressure that the soil can support, remember. It is the maximum pressure. Now, what is the ultimate net bearing capacity? QU, it is the maximum pressure that the soil can support above its current overburden pressure, above its current overburden pressure. So, overburden pressure is not considered in this particular ultimate net bearing capacity. What is ultimate gross bearing capacity? QU ultimate. It is the sum of ultimate net bearing capacity plus the overburden pressure. It is the sum of ultimate bearing capacity and the overburden pressure above the footing base. So, it is called ultimate gross bearing capacity. What is allowable bearing capacity or safe bearing capacity? It is the working pressure that would ensure a margin of safety against collapse of the structure from shear failure. The allowable bearing capacity is usually a fraction of the ultimate net bearing capacity, remember. And factor of safety is used. What is factor of safety? It is the ratio of the ultimate net bearing capacity to the allowable net bearing capacity or to the applied maximum net vertical stress. So, factor of safety is used to find allowable bearing capacity. And what are the common values of factor of safety used? Those are between 2 to 5 depending upon site conditions. Now, here are safe bearing capacities of some common soils. For example, hard rock according to IS-1904-1978. The hard rock is having 3240 kilo Newton per meter square as its maximum safe bearing capacity. Soft rock like morum and compact gravel 440 kilo Newton per meter square. Coarse sand 440 kilo Newton per meter square. Also fine sand 440 kilo Newton per meter square. Medium sand 245 kilo Newton per meter square. Soft shell stiff clay 100 kilo Newton per meter square. Soft clay 100 kilo Newton per meter square. Very soft clay 50 kilo Newton per meter square. So, these are the common values of bearing capacities of soil. Now, there are different methods of determining bearing capacity of soils, which are those presumptive analysis, the first method. So, from the experience of the geotechnical engineer. Then second, analytical methods. There are analytical methods like Thirzaghi's bearing capacity equation is used for finding. Then plate bearing test or plate load test. This is in situ test, standard penetration test. This is also in situ test taken at site. Then modern testing methods are there. Centrifuge test is there. So, all these are the methods of determining bearing capacities of soil. Here you can see passive zone, active zone and transition zones of the soil pressure distribution below foundation. Bearing capacity failures. Remember friends, a bearing capacity failure is defined as a foundation failure that occurs when the shear stresses in the soil exceed the shear strength of soil. And modes of soil failure are general shear failure, local shear failure and punching shear failure. What is general shear failure? A general shear failure involves total rupture of the underlying soil. And there is continuous shear failure of the soil from below the footing to the ground surface. When the load is plotted versus settlement of the footing, there is a distinct load at which foundation fails. You can find here distinct point of failure in load settlement curve. The bearing stress that causes a sudden catastrophic failure of the foundation. A general shear failure ruptures and pushes of the soil on both sides of the footing. For actual failures in the field, the soil is often pushed up on only one side of the footing with subsequent tilting of the structure. So, this is general shear failure. Now, what is local shear failure? Local shear failure involves rupture of the soil only immediately below the footing. Remember only immediately below the footing. There is soil bulging on both sides of the footing, but bulging is not as significant as general shear. In general shear failure, bulging of soil is significant. Here it is not significant. And it can be considered as a transitional phase between general shear failure and punching shear failure. So, local shear failure will not give you distinct point of ultimate stress. You will have to find it from the graph. This local shear failure occurs for soils that are in a medium dense or firm state. Punching shear failure. So, here the punching occurs. Remember the whole structure subsides below. This is called punching shear failure. Punching shear failure does not develop the distinct shear surfaces associated with the general shear failure. So, this curve also will not give you distinct point where you can find ultimate load. You will have to find a point where curve deviates appreciably. There you will have to locate ultimate stress or bearing capacity of soil. Let us stop while here friends. Here are two questions for you. Write down their answers neatly. Here are the answers. These are the references for today's session. Thank you.


This is Jeff Deist and you're listening to the Human Action Podcast. Ladies and gentlemen, welcome back once again to the Human Action Podcast where we study, read and try to encourage you to read various books, usually in the canon of economics and particularly Austrian economics, but sometimes we go into related fields of politics and sociology and logic and philosophy and wherever the mood takes us. So this week I'm very pleased to have as our guest Donald Devine. He has a brand new 2021 book actually called The Enduring Tension, which I want to recommend to you and bring your attention to and hopefully summarize some of its main theses and concepts today. For those who are not familiar with Mr. Devine and his work, he's currently at the Fund for American Studies. He's also a fellow at Heritage. He was probably most famously head of OPM, the Office of Personal Management, which really controls the civil service element of the federal government back during the Reagan administration. And he received some less than flattering commentary from the left during his tenure there as he was trying to wrestle that beast to the ground a bit. And from my perspective, you know, during my time in Washington D.C. working for Ron Paul, Donald Devine was really one of those names you knew in conservatism. Some of what one of those heralded names like a Richard Vigory or Morton Blackwell or a David Keen, Donald Devine was very much sort of one of the guys behind the guys. And so I'm thrilled that he's written this new book. It was recommended to me and I got an opportunity to read it over the weekend and it is called the Enduring Tension Capitalism and the Moral Order. So it really fits, I think, a nexus for our listeners in grappling with this idea that, you know, libertarianism and markets are not sufficient. That there are cultural and religious and traditional elements to everything we do and that society needs those things. And I think this is a point that's often lost amongst libertarians, especially. So all that said, wordy on my end, Don, it's great to talk to you and thank you. Well, it's great to be here, Jeff. Name Mises is very important to me. You mentioned I was the head of the civil service of bureaucracy for Reagan. It's actually Ludwig von Mises who taught me about running government. He has a book, not too many people know it. A simple title is called Bureaucracy. It's published by Yale University Press and it is the only wisdom, really, of very few wisdoms on the bureaucracy. It tells you everything you have to know. And the basic thing is that government is different than markets. I could actually go into that more. It's a great book. He basically says the problem is in the government there's no way to communicate between the person at the top who's running the organization and making the decision and the people who are the ones that are supposed to be helped or serviced at the bottom. And the government, it can be 15, 20, 30 levels from the secretary of an agency at the bottom. And there's no communication device in the government in the private sector, although the private usually has fewer levels. But in the private sector, you can go down as far as you want because all you have to do is answer a simple question. Is it making a profit or not? And if it's not making a profit, then you have to do something, maybe get rid of it. And the government, if you go down and look at it, and if you can get through it all, when you go down you find out something's going wrong. There's a universal ante. You throw more money out. You throw more money out of the bed. It's just a wonderful little book. But anyway, I guess we'll get back to my book. One of the reasons it might be little is people have alleged that in 1944 when it was published, Yale was looking for small books because there were paper shortages. So not necessarily that we know that for a fact, but that's been suggested. Now, during your time at OPM, did you come to believe it was hopeless or did you think something could be done about officialdom, the deep state? Call it what you will. The biggest thing, and I have this in this book to have a whole chapter on bureaucracy, and it's very critical to my thesis. And it simply is that government, centralized government, especially how much we've grown up since the welfare state over the last 100 years or so, it can't work with so many levels and no way to communication. So, I mean, you can make government work better, but you can't really do anything unless you get rid of so many things at doing it. Ronald Reagan said when he ran for president, he said, I'm running to cut government, yes, to save money. But mainly, I'm trying to make it work. We got to get most of the government out of Washington and into the states and into the localities. And I think that's the only real thing. We've got to cut it in major, major ways. And I have to reform things like the Federal Reserve, get back to some more stable currency based to some degree on gold or other objective measures. We got a long way off the direction that the Founders set up with a very limited central government, most governments, state and local level, and really most of society is agreed to. Tocqueville said that by private voluntary associations and very, very local village-type government, people can have an effect. The only way you can make the government work is to slim it down, and then you can put some reasonable kind of solutions, one of which is to take down all the barriers to doing anything in the government. I actually went back into the government for a couple of months at the end of the Trump administration. They finally got somebody in the White House personnel office and knew what he was doing, so they asked me to come in and take a look at it. And it's so much worse. It's even worse than before Jimmy Carter passed his civil service reform act, which did a lot of good things and allowed us in the Reagan administration to do things nobody's been able to do since. We're getting rid of 100,000 non-defense employees, but my book is trying to look at this in a bigger direction. That doesn't work, and therefore we have to look for other things that can work. The easy answer is decentralization and privatization. That's what made us great, and we've gotten too far away from it, and it's got to be our load store to make it different. But to do that, I think you have to go back and look seriously at philosophy and history, understand how we got there. Part of the problem today is so few people know anything about history back when I first got in politics, which admittedly was a long time ago. Everybody read the activist people especially, but one of the things Frederick Hayek probably in the public sphere is the one that kind of reinvented this kind of libertarian conservatism that I identify with. He wrote an academic kind of book, but that book got to the guy who was in charge of the biggest circulation magazine in America. It was called Reader's Digest. People were reading, and he serialized that book, and that book, through that operation, got in the hands of people like William Buckley and Frank Meyer who kind of popularized it, and into Ronald Reagan's hand, as he himself says. So we need to realize that history, we need to really go back much earlier, how capitalism was formed, named after, named by actually Karl Marx, the father of communism, socialism, and that's kind of where I start in the book with him. I think this is an interesting time for lovers of freedom to worry about where the country is going. Democrats have an incredibly big agenda, and they control both houses of Congress and the president. Believers in freedom are going to have a limited amount of ability to do anything. It's a good time to read, to go back and think the basic thoughts to get away with our politics now, which is really just kind of slogans rather than serious thought. And recognize that it's not little kind of tweaks here and there, even throwing a big amount of money. That isn't a problem, it's the structure itself doesn't work, centralization doesn't work. Reagan always said again what made America great was federalism, a whole idea of separation of powers at the national level, and most things done down near the people where they can have some effect on what's going on. So that's kind of where my book is coming from. Well, you actually start in the introduction by discussing Joseph Schumpeter and his admonition about creative destruction and what would potentially bring down the West. So with all the hindsight we have now, do you think Schumpeter was correct? Yeah, actually I think we're at the end of an era. The progressives have been in charge a long time, probably the most important American intellectual since the founders was Woodrow Wilson. Many know that he was president of the United States, they tend to forget that he was a great intellectual, leader, president of Princeton University, instrumental in starting the American Society of Public Administration, the American Political Science Association, many other academic, and it was he who went to Prussia actually in Europe and said, hey, you know, Prussia works. When the Chancellor and the Kaiser decide something, it gets done. Over here we have all these checks and balances against power. We can't get anything done. So he says the Constitution's fatal flaws dividing power rather than bringing it together. And he convinced American intellectuals of that and they've been trying to do various things ever since to make centralized government work. And unfortunately Joe Biden is going to prove that it can't work. It's at the end of its exhaustion where it's just over 100 years now with the Federal Reserve and as I say in the book and quote some past leaders in the Federal Reserve, they don't have any ability to react anymore. They have so much debt piled up there and obligations for those that there's no room. You have the head of the Federal Reserve now admitting publicly that monetary policy doesn't work anymore and we can only deal with fiscal. He's a big cheerleader behind throwing almost $2 trillion, which we never even saw a couple of years ago, $2 trillion. We're at the point that this all welfare state is exhausted and it's going to be up to Joe Biden to prove it. And I just hope that the shocks that we have to go through to do it are not going to be too absolutely painful. So the title The Enduring Tension relates I think to fusionism. So explain to our listeners what you mean by the tension sort of the twin poles of markets and freedom and tradition and morality. A lot of people call this fusionism, but what this really is is Western civilization. Western civilization has always been this tension between freedom and tradition, between markets and government, between this moral idea that freedom is something important. Tradition is important and that tension, not all one, not all the other, that tension has been really the spark of all Western civilization and that's why I go into so much history on this. And it is this tension, even critics admit that it is this tension that gives it its vitality. A lot of them don't like this vitality. In fact, part of the problem is that this idea of freedom is scary, the idea that people can be free. They may not do all the right things. The influence of Judaism and Christianity and Western civilization, this idea that a creator gives you the ability, the freedom to not follow him. Now what kind of God is this? He's giving you the freedom to disobey him. I mean, no place else has this kind of idea. And that's why this freedom has a moral base, but it needs something to control that. And at least some of those people think that he also gave him part of those reasons, 10 commandments and the whole structure of religion and private associations, families, communities.  This is what made the West greater and why progressivism, the welfare state, it tries to cover that freedom so that it has to follow the leadership. The leadership of the experts who supposedly know everything, and I spend a lot in the book also on science and the scientific reasons why they can't do these things. I think it's a good time for people to realize the importance of freedom, to sit back and really be serious about what you need to do to preserve that freedom and to recognize that we've gone a long way off track. We've got to make some serious changes if we're going to survive the 21st century. Do you think the size of the United States, 330-ish million people, is that a big part of the problem? Absolutely. The bigger the population is, the more difficult it is to run it from the top. If you had only 100 people who were Americans, well, maybe you could run everything from the top then, or it would certainly be a lot easier. But as society grows, you need it more, and especially federalism. Having one plan to do everything just doesn't work. You saw the Trump administration, and he wasn't sophisticated about public administration, but he had enough sense to realize that you can't run this whole COVID thing from the center and have one rule for everybody. Joe Biden ran criticizing that saying he was going to centralize, Biden isn't doing that. He knows he can't. You can't have the same rules for people in South Dakota as you have in New York City.  It makes no sense. And yet, that's what progressivism says we should do. Have the one master plan, and everybody follows it, and follows the experts. And of course, the fact is the experts disagree. All of their great statistical things are statistics. They're probabilities. They're not absolutes. And we've got this really outmoded idea of science, that science is something that is absolute and precise. Modern times, we know that science is probabilistic. It doesn't answer every question. In fact, you can have a probability relationship between two principles in which no one fact faces the general tendency, the average. Everything's below or above it. So that can't be the way you have to deal with facts. And that's the great, great value of the market. The market allows individuals to make decisions. Each one of us decides what we're going to spend it on. We make our own decisions based on the realities that we face and what's available, that other free people are making available or not making available. Why the market is so important and why capitalism with all its problems is clearly the best kind of approach to economics. We've gone a long way away from Mises and Hayaki and ideas of market. But the basic structures there, and we make some changes, especially in terms of over-regulation, we can get back to a market and get back on the right track for freedom and for the good of society. Well, what's interesting here is that I think left critics would consider Schumpeter and Hayaki both to be extreme market liberals, but at the same time, both Schumpeter and Hayaki recognize that we need something more than just markets. It's not enough. We need some sort of tradition or morality or religion holding us together. And I think one of the big points you make in this book is we don't have a real good sense of what that something is these days. I mean, it's very clear that they're different. Take an interesting example. Wall Street Journal a couple of months ago had an article by somebody who was close to Milton Friedman. And it was a general kind of thing, but one thing really hit me on it. He said that Milton Friedman originally had the idea that markets will change everything. If you just put in freedom and markets, that's enough. And he predicted that in China that as they got into and put more market elements into it, they would gradually get there. But this fellow who was a close associate of Milton Friedman said that towards the end of his life, Milton said, you know, that was wrong. You can't get there only by adopting markets. You have to have a whole rule of law. Now, to me it was a shocking thing and I've been meaning to write about it and displayed it on too many other things. But, I mean, what an incredible admission that they're kind of a market only guy like Milton Friedman at the top of the group on that came to agree with Hayek and others that the rule of law that some kind of moral structure of rules is necessary. As I say, I think a great admission by one of the most important thinkers of our time, it was right on 90% or more of everything. But it's just not enough to have market freedom. You have to have a whole structure of morality built into a rule of law, of respect, private property that makes people not push the ground to take advantage of people. You need a whole moral structure or capitalism can't work. Well, you and you get into that you have a whole chapter chapter six on moralizing capital item. I was interested to see that you quoted Mark Lilla, who might consider an interesting left progressive actually read his book the once in future liberal. So the, you know, the question here is, what's our moral foundation? Is it Thomas Aquinas? Well, maybe, but as America gets increasingly secular, and I think by design, where are we going to find that? Well, I don't know if you can find it secular, but what it can't be is some kind of top down religion that everybody is forced to join, have the state support it. It's very important that the state not dominate religion. But that doesn't mean that you can't have many different varieties of religion. And of course, there are a lot of things that consider themselves secular that aren't. I mean, actually communism, the religion, the great Eric Vogel and the historian is very clear that you can't escape religion. It doesn't have to be one like Christianity or Judaism, fascism is a kind of religion. So you need some kind of moral system, and it certainly doesn't have to be in a single organization. But what it needs to do is tolerance. And as you know, if you read the book that my big person is John Locke. John Locke. Most people consider him totally secular, but he wasn't. But what he believed in was tolerance. You can have many different varieties of this moral. I need something related around the Ten Commandments, which are kind of the formal writing down that many structural societies had a lot of aspects of that. Some of social scientists believe that central ones are universal. I'm not sure about that. But my point is that you need a morality in society, and it doesn't have to be one single found fact requiring only one. I'll always give you more problems than not. I think we have, to many people, believing in environmentalism is kind of a religion. You need some kind of moral structure. I think you probably need something close to the Judeo-Christian tradition, maybe including deism. But you need some idea that there's something beyond pure individual self-interest. The idea of a creator, right in our Declaration of Independence, that's where it all comes from. If there isn't some kind of creation, maybe even a deist creation, then there's no value. What is anything worth? I think that religion is going to be a big, big part of this, and probably in America where it's embedded so deep, something along the Judeo-Christian tradition. Again, maybe even including deism. But you need some kind of moral structure. Now, you mentioned COVID and the Trump administration. One of the things they actually did well was allowing governors to take the lead on that. Does this give you any hope? I mean, we see people moving out of blue states into red. We see people rejecting the public school monopoly. We see various governors tweeting at each other and accusing each other and this sort of thing. Is COVID perhaps the silver lining will be that we've started to look more at states again? That's a very good observation. I think you're right. I think it's making it so clear that one solution for all doesn't work. It would be very interesting to see where President Biden ends up on all this. Is he going to really try to crack down? I think he's already kind of moved away from it. I mean, if you can get the Democratic president to recognize that you can't do everything from Washington, we may be starting maybe slowly but moving back in the right direction. You know, when we think about liberalism in the Hayekian sense of the word, not in maybe the modern sense of the word, one of the big criticism going around today on the right, they're critics of National Review, what they call conservative ink. I'm sure you've heard that. One of the criticisms is that, hey, liberalism has failed to stop ill-liberalism. It lets all these left-wing woke types take over the universities, lets them take over culture, lets them take over media, lets them take over civil service, and so we need to question the kind of liberalism that Hayek and Mises talked about because it hasn't worked. Well, I think it worked for a long time. What happened is that people who thought it didn't work took over the intellectual and political worlds again. I'm going to go back to Woodrow Wilson. Woodrow Wilson, you know, was trying to help people to do something good, but they tried it out and they've had a hundred years and I think we now know that it doesn't work. Once you pile it up too much and you promise everything, you have to realize that you've got to turn out beyond the central government. And if you don't, you're going to pay a price for it. So final question. If you had to give people words of advice, people who believe in human freedom, but people who also think there's a moral component, you mentioned earlier, it's a great time to get back to reading and I concur with that completely. We can't rebuild the world without a foundation. But if people say, you know, Donald Devine, you've been around, you've been in Washington, you've seen how the sausage gets made, you've seen all this left-right nonsense, you've seen Reagan come and go, tell me, let's say a young person who is starting out at age 20 right now, what would you tell him or her? Well, for the immediate term, I'd say, don't get in debt. I think we're going there. It's going to be a hard thing for people to realize that what we've been doing for so long is wrong. They're going to be shake ups and shake downs. The first thing I think I would tell somebody young is be very prudent economically because you're going to be in from some shocks. I don't want to hear that, but I think that's on a personal level the most important thing. The second thing I would say is reading. When I started out activism and politics, almost everyone read.  And people of that caliber, even at a lower level, are more popular like William Buckley or even Barry Goldwater's book, which was written by an intellectual helping him. Was that Brent Bazelle wrote that? Yes. Yeah, okay. And everybody read. It's just so important to read. You know, I think what made Ronald Reagan so different from all the other recent presidents we've had is he read.   You have to dig into it. My book is tough, or I'm not going to tell you, it's going to be an easy read, or read something that isn't so tough. But you need to read. You can't understand unless you know something about history and philosophy, politics, government. These are all things that are so important in your life. And I wouldn't worry too much about politics the next couple of years. Democrats are in control of both houses of Congress and the president. They're going to be very hard to convince, I guess, those people involved in that can still do it.  We're just throwing quotes around and symbols. We weren't talking, definitely were talking slogans. And again, this is a time to think there's going to be plenty of time for action in a few years. Well, ladies and gentlemen, the book, again, is called the Enduring Tension Capitalism in the Moral Order. It's just out this year, 2021, by Encounter Books. It's available on Amazon. It's an absolutely fantastic cover. I love the cover. And I really enjoyed reading it. I think there's a lot to think about here for all of us who are worried, who are concerned about human freedom. So Don Devine, I want to thank you so much for your time. I hope everybody has a great weekend. The Human Action Podcast is available on iTunes, SoundCloud, Stitcher, Spotify, Google Play, and on Mises.org. Subscribe to get new episodes every week and find more content like this on Mises.org.


The Nigerian police have been enjoined to always find a balance in carrying out their civic responsibilities, either for the first graduation ceremony of police officers' trade on human rights, rule of law and code of conduct in Lagos. Speakers emphasised on respect for human rights at all times. Plus, civil correspondents love the Kukui Rokon has more in this report. These are the 91 officers who were successful out of 100 that participated in the three months intensive training. The officers were trained on human rights, rule of law and code of conduct for police officers at an election time, election security and the new criminal justice administration. stakeholders at the events commended the idea behind the training. The belief it would go a long way in helping the police interface with members of the public without infringing on their rights. The training is not usually a one-off training. It's a training that goes on for months. And we do it, we take them through all the ramifications of human rights. And then we give them an exam. We replay, we don't have time, we replay the way they treat people. They see themselves, we replay the better way and they feel happy about it. I also commend the Commissioner of Police under the able leadership, the Lagos State Police Command under the able leadership of CPRB for embracing human rights training for its personnel. This is a clear evidence of the recognition by the Lagos State Police Command of the importance of human rights as an essential and integral component of policing. The 2023 election and hospital rejection of gunshot victims were other issues on the table for deliberation. The issue of casualty taking to hospitals of bullet shots and up to today some police officers will still be arresting hospitals that are treating people with girls gunshots. Life first, you must first of all save life because most of them do not know what the current law is or current directives. They tend to actually act sometimes out of ignorance. So that's why it's very important to continue to train and remind them what the evolving laws are. So this is what they are able to do now. Not of ignorance, there is a law about that. And there is a directive from the Superior Police, you know, that gunshot victims should be treated. And after treatment, the hospital or the doctor who has done that to inform the police immediately. So there is no, it's something we are used to and we are doing that. We have been assisting even the gunshot victims. By allowing doctors to treat them, they have to save, they have the, you know, ethical, you know, right to save life first. And thereafter report to the police. We commissioner cautioned members of the public against offering money for bail as it is free. If anybody asks you to pay money for bail and you tell the person that bail is free and he doesn't agree with you or maybe it does not release your, your, your, your brother for a bill of office, my office is open. I'm very accessible. I've always told people that my office is very open and I'm very accessible. All members of the public can attest to that. You know, so there's no barrier between me and members of the public. Even if any of my men is doing something wrong, let me know. And I will, I will definitely correct it. So I see, I see that bail is free and people should stop giving police or bribing police money for bail.  Because we run a civilian training every Saturday, whereby we also have to educate the civilians to demand for their rights from the police. How many of you pay for money? According to the organizers of the event, the training would help change the narrative and build trust in the minds of the populace about the police. Love Ikuku Uiedokum. Plus, 7 years. Hello. Hope you enjoyed the news. Please do subscribe to our YouTube channel and don't forget to hit the notification button so you get notified about fresh news updates.


It's actually a very good question. I think naturally there are great synergy between UPU and the ITU. And those synergies are reflected in the fact that our member states and our members are pretty much the same. I think our goals are perfectly complementary. The telecommunication services are looking for network with similar penetration that the postal offices have. So the combination of both would be a great way to deliver more digital services and digital goods to rural and remote communities. As you know, there are 2.4 billion people that are non-connected. Most of that population is located in rural areas and it's very hard to reach. So working hand in hand with UPU into leverage the postal offices as telecommunication hubs since it presents already the penetration along with the needed commodities and the needed infrastructure like energy, etc. We can combine both the postal services with the telecommunication services along with additional digital services to rural communities. Then we can naturally try to expand from these points of presence along to densify more the telecommunication networks and provide services such as hosting or Edge network services. There's also interest in synergies in combining the demand with schools, with also health centers for rural communities. If we combine everything together, then the furthest point or the postal offices can become a connectivity hub, aggregating all this digital demand from these different points of interest and then that could make the connectivity services and expanding the digital infrastructure more sustainable and make it more sense even more for the private sector along with the government in public private partnerships to provide these services and these important and critical functions, digital functions for the remote population that is still missing today.


Thank you for the opportunity to discuss the significant consumer harms the universal music group and EMI music merger would cause if allowed I'm speaking today on behalf of public knowledge and the Consumer Federation of America Online music and digital platforms they ride on hold tremendous promise for consumers and artists Gone are the days when music fans can only listen to the latest album if they travel to a physical record store Bought the album and bought it back home to play on a stereo system Technology now allows consumers to buy music at the click of a button and listen to that music on any number of personal devices Artists also have been more empowered and capable to retain their independence by utilizing digital distribution platforms Rather than going to a label Now imagine that it's last year 2011 great year, and you're in the business of starting a digital music service in the United States this chart Represents the billboard hot 100 songs for 2011 is measured by sales and streaming activity If you wanted to attract the consumers who are the most active music listeners these hundred songs would have been the essential package Without them any avid music fan would see your services incomplete And you would not be able to attract the critical mass of subscribers necessary to make a profit By the way, every single one of these artists is signed with one of the four major music labels Now imagine a world where UMG and EMI had already merged and they decided that they will withhold their songs from your digital music service If that was the case Then this is What your digital music service library would look like? The playlist suddenly looks very sparse after all you wouldn't have six of the top 10 songs for 2011 you wouldn't even have a majority of the top 100 songs a Combined UMG and EMI would own 51 of them The fact is you just would not have a viable digital music service and as a result you would be beholden to the merge entity That's the harm this merger presents to consumers Despite all of the improvements in technology and reduced cost of distribution The music business is not immune to the exertion of market power as more consumers demand their music through the internet This merged entity a super label so to speak has the inherent incentive and ability to maintain dominance by exerting its market power over this nascent business That's why we believe this merger should be blocked if it is not you will see less competition and choice and distribution Stifled innovation and higher prices Already the music industry has gone through breathtaking consolidation as six major record labels have become four Already innovative online music companies are challenged to enter the US market For example the online streaming service Deezer Which is similar to Spotify? It has enjoyed success in 200 territories around the world But it has not been able to enter the US market because of licensing EMI music has gone against this trend. They were the first label to sell a digital download They were the first label to remove digital rights management from their mp3s and iTunes Allowing consumers to listen to their music on any device and they're the only label that actively works as a liaison between application developers and artists through their open EMI project If this merger is allowed consumers and artists will be the losers Removing a maverick competitor like EMI from the market will ensure that the remaining three players obtain more control over the future of online music I asked that the members of the subcommittee take a hard look at this merger and its impact on consumers and artists. Thank you


so on and and so forth so okay so notice that that number is similar but not exactly the same as what we what we got over here usually we're going to get something a little bit larger if i was to do it using the average deviation calculation versus uh taking the standard deviation we also get that pit stop along the road uh along the way which is the variance that's why it's represented again as the sigma squared and then we take the square root to get down to the standard deviation now also note at this point in time we're talking about the popular the data as though it's the entire population you have a slight difference to the formula when you're talking about the a sample so we'll talk about those differences more in future presentations if we have a sample versus the entire population uh this but excel you can also you know calculate these using excel formulas and this one is calculated using the excel formula for uh the variance and standard deviation for the population these two are using excel formulas to calculate for uh the sample so again we'll talk about the sample more in a future presentation now note obviously it's nice to be in excel and just simply put the function in place to say give me the variance give me the standard deviation and i can basically add these to my set of numbers but it's also useful to kind of go through this table sometimes because then you actually do get more of a visual representation of the data set you know to some extent and you might get a better understanding of what is being said by these numbers down here also remember that again these numbers we'll talk more about them in future presentations but they can seem more abstract than when we talk about simply the mean or the average uh of of a data set and sometimes it's useful to to compare multiple data sets and we'll talk more about that in uh future presentations now this is so now i'm just want to touch back on the question of why we would use this variance and standard deviation which seems more complex than this and we saw again most people will say well why do you square the data to get rid of the negatives well why don't i just take the absolute value instead that would be easier well one reason mathematically that you can argue for using the more complex standard deviation rather than the average deviation is that if I was to pick any other middle point it gives me a unique number in other words if i if i chose for example in our data set instead of to use the mean as the middle point but i want to look at the distance from from point number one so i use one instead of the mean and then i do everything else the same right i take the difference from that point number one and i get my differences now these differences are not going to add up to zero anymore because i'm not looking at the differences from the middle point i'm looking at the differences from just a point that i picked one and then if i was to take the absolute value of those numbers then i'd still come out to 20 right i still come out to 20 and then if i do the rest i take the 20 and i divide it by four i still come out to five so notice i don't i don't have like a unique number here when i pick the mean as the middle point as opposed to when i pick some other number when i use the average deviation so if i did the same thing using two as my as my number instead of the mean of zero i used point number two and i looked at the difference between every point in my data set and point number two which i just chose randomly again it won't add up to zero but if i take the absolute value of them i come out to 20 and i still get five and then if i do it one more time just to hammer the point home if i used three then i still come out to 20 and i get five whereas if i did that same calculation using the standard deviation and variance here's my numbers i picked point number one instead of the mean i get my same differences but then i'm going to square them and i come out to 108 that 108 is is going to be different than the 104 i came out with when i use the mean as the middle point and so that of course will result in a difference when i divide that 108 divided by four you get a different number which would be kind of representative of the variance except we used a different middle point and then you'd get 520 so now the 520 is different than the 510 that we got to when we used the middle point so that's that's one reason that you could you could say that we use you get a unique note you're going to get a unique number if i used point number two then then again the same thing applies and if i if i added up i get up to to 120 and then my end result comes out to 548 which is not the same number as we had when we used the middle point of zero so that's so that's just an argument because that comes up a lot when you're trying to kind of explain the standard deviation why you would square it and take the square root and and so it gives you a it gives you a unique value is another reason that you can you could say that could be useful right


I'm gonna head off and start with with my presentation called the design of everyday things My name is Imre Gmeiligmeiling. I'm not gonna get into the name, but I'm Dutch the name is not I Worked at Crimson Drupal architects still do really but as of this week as you may know, we are Wunderkraut At Crimson, I'm doing the the operations I'm helping up out with the marketing and involved in some project management as well and I'll be focusing on the expansion to what's Holland as of now If you find something interesting in this session, I would kindly ask you to use the the hashtag Norman door I'm going to explain to you in a little bit what that's about My background is user experience design interface design I worked with Drupal since 2006 I was involved in development interface development and Lotus knows applications before that and Java applications and So then there's I got involved in project management team management and Now I'm not into the technology so much as all the things around Drupal So the title for my presentation is from this book the design of everyday things It's written by Donald Norman. It's the old and wise looking guy. They're on the right He's co-founder and principal of the Nielsen Norman group together with Jacob Nielsen the usability guy that you may have heard of and they do a usability analysis and studies and they They sell the the findings and Don't Norman also was professor at several universities in the United States in the United Kingdom and he well got involved in Behavioral studies and user analysis and such and I think it's I want to touch some themes in this book And I think it's a wonderful book that I think everyone involved in product development and software development particularly should read There are some pretty good things in there The presentation is not so much about How to how to design things well The presentation just before this one had some wonderful points I mean, there are many presentations and guidelines on on how to design things well, but I sort of Hope to invite you to look at the things that we all use on a daily basis a little bit differently And also the things that we make as as Drupal developers project managers as a team For ourselves basically within Drupal, but also for our clients and the websites that we make for our clients so I Don't have many bullet lists. I don't have many Drupal slides, but I have someone great examples. I think of Well a design fails and even touch base with Drupal, of course so the bad design of everyday things one of the central themes in the book is that users often get blamed for doing things wrong or they blame themselves, right and At Grimstone, we have a professional support services and I I regularly see support issues That start with hey It must be me who is doing something wrong, but can you please help me out here? So Norman states if an error can occur somebody will make it and It's it's it's this theme that I I want to focus on in this in this presentation Technology changes rapidly people change slowly I Think that one of the key points is that as new to not new technology Emerges as new software versions come out The people behind those the companies the developers that make them they forget the lessons of the past When it comes to putting the user first, it's often driven by Marketing departments that want stuff in there we want to put as many Functionalities as as possible in there and we forget to To focus on on the user So I think that the people who are the wonderful developers that the even the Drupal community is rich, of course They they they make wonderful functionalities. It's it's great code. It works well, but they are I think they're a lot of times They are ahead of their users so Here's the Norman door It's a it's a photo that it took from from Donald Norman's website. I don't know where it's located exactly but How how often do you walk into a door that you're supposed to pull and you push it or? The other way around right you just I had this this morning even in this hotel and you just slam into it and If you look closely at this at the same door you see A marvelous piece of work really some designer Really worked on a great sticker with all the typographic Things at the left and it's it says in German push and pull But as you can see the previous slide in the glare of the Sun, it's it's hard to tell right so you just You know it's a work of art and art doesn't have to to work. It just has to be appreciated, right? right, so Often with some some small visual cues Usability improves drastically without getting obtrusive, right? So more doors Here's a photo that I took at the local supermarket and I go there every Saturday to do groceries and in Holland From what I gather for my Belgian colleagues and my English in-laws is that we are We're sort of famous for our dairy products. We have a lot of them a lot of sweet milk-based desserts and products and there's like an aisle of 30 meters of refrigerated cells with this stuff, right? And you know the you have to open the door at the the slightly embossed latch But it's hard to tell the difference because the hinge side is almost identical and you know I don't have very long fingernails, but I am I often crack one when I try to open the wrong one Side and I observe other people doing that as well and there's this obscure yellow note at the hinge side So there's a space of about two meters With a doorway leading to the back of the store and then there's the deep freezer cells and they put handles there and the yellow Notice at the handle side and that one works Right. I never designed a building before I've seen the site and met the people who will be using it. I Think it's a great quote that applies to us all too Frank Lloyd Wright He was an American architect who apparently worked on on a thousand buildings and completed like 500 books So I took this photo from the the building that I I Worked previously and it was it was a cool building. It was a it was actually featured in some some design magazine But the the the array of buttons at the front of the the building they controlled all the lights and There were exterior lights and it had like an open floor You could look up onto the first floor, but you couldn't see what lights you switched off with every of the buttons So what happened was is that the last one to leave? Sometimes me sometimes others But we would we would be coming into the office the next day and lights would still be burning, right? Where in fact we might have turned on the lights because the switches weren't marked So here's a screenshot I'm sorry. It's in Dutch, but it's obviously the the publication settings for for Drupal and we tend to deliver our projects with handing out information to our clients on adding keywords and some SEO stuff in there, right and what you see is that That our clients tend to click on everything and they fill out everything and then sometimes things conflict or mix up Or they you know, they are marked. There's a clutter there. So Okay, different example here is the the remote control for a Siemens cartridge type AC unit the square one in the in the ceiling Well in Holland we have hot days. We have cold days But we use the AC unit daily, right? And we always had Troubles with the remote control by which it you know since it was in the ceiling you rely on the remote control And there are several buttons on there But you know the M swing and the a swing were the most ambiguous ones to us So we actually had a support engineer from Siemens come in Explaining to a small team what the buttons did and I you know, obviously some people were ill or I was out that day and I missed that So, you know for four years when when it was installed. We had we had a Fighting with the Siemens AC. We actually had a copy of part of the manual That was lying around so people could look it up. Anyway, we used it daily, but we had we had a lot of struggle and Here is the tiny mce editor with two very similar buttons and We use this in our projects and there was one particular project for a client last year that had a lot of content like Several thousand pages, right? There was a informational site. It was very a content rich and what happened was is that apparently the The website went to production with like thousands of staging URLs because the client had been using the wrong button Right, and we tend to blame the client, but is it really the client's fault? Anyway, we make good websites though Right so another example that I I took this photo. I had it from the internet We have these kinds of slight locks at our parking lots when you get your parking ticket and you can Get back to your car when you slide the car through the lock, right? No door opens, but I always tend to get the Sort of I can the wrong way, you know It's like the the stereo grams with with all the noise and you have to look at it real long And then I always see this in the reversed way And I just I just can't tune my head to see the right way And I have this with this as well, and I always you know, there's happens wrong all the time Where here's one from the citizen M hotel It's capable Amsterdam and it says to all late commerce party people and witches after midnight place your card on the scanner to enter You know and you get the card that you get when I check in you just have to hold it near and the door opens It's it's it's easy, you know It's it I think it's a nicely designed with some witty remark, and it's it's nice and works well better at least Right Flight safety instructions galore. I took this from a wonderful book that I have open here the art of instructional design By the way, I have a resources sheet at the end It contains all the the books and the links and the blog posts and links to the To everything that I that I touch here including some more so you don't need to write it down, but Anyway, the the actual page is a flip out so it's twice as big and what struck me is That with each type of airplane Times the types of the number of airline companies. There is like some new design for the safety instructions, right? so whenever there's like a new 707 coming out seems to me that there is some designer who who They go up to and say okay, here's here's another 50,000 and just you know work from scratch give us something new so Well, I came here by flight and what I see is that you know when the stewards and the stewardesses they They give the instructions on how this works, but everybody opens their their laptops and their iPads, right? So anyway, what could what could go wrong in flight, right? But here's another example. It's a roundabout it's near my house and In Holland, there's a lot of tax euros that go to infrastructure and I'm to be honest. I'm quite quite proud on how they do that because everything is in the right shape and in the right order Obviously, we have a tiny country. So there's not much to to maintain, right? But here cars have to yield so the cyclists go first So the the triangles that you see over there They indicate that the cars have to stop and the cyclists go first and we have a lot of bicycles in Holland Holland is a bicycle country So just a kilometer from there the cyclist yield before the cars right and this roundabout is governed by a small town the next town so not the same and Well behind the bush is a pool I have a nine-year-old who goes there on on his bike From time to time and to be honest. I'm I'm worried And I'm amazed that that nothing has gone wrong and I hope nothing ever will but there's there's a huge inconsistency there I think in Basic in system where you interface with the world Right and user license agreements I When I got my HTC desire phone last year it came with a Google premium navigation app and it works quite well So when I when I First started to work with with Grimstone I had a rental car and I didn't have satnav didn't have GPS navigation So I was I was relying on my phone to to to drive to Brussels and visit clients. I don't know the way in Brussels I can't imagine someone does but in any case Well, I was driving on the freeway 120 kilometers an hour when this popped up And I had to go through all 40 pages of license agreement because it has a very small screen, right? And then I had to purchase a license with my credit card Can you imagine that?  I believe it's a route 66 thing actually, but the rest of it works quite well And this is the feeling that I get from from such, you know It's the the white tiles the ribbon tiles are for blind people with the white cane I'm not trying to make fun with blind people, of course, but There's a there's a different type of of ribbon when they have to cross But I somebody in his in his right mind put a stone there. So Anyway, this is and utilizes agreements for me And I have another remarkable image blah So, you know, who who who has actually read the The update for the license agreement on your iPad on your iPhone when it came out all back to back all 40 pages who read those Raise hands No, that's what I thought and hoped You know, I'm confronted with induced license agreement daily we have one in the in the hotel when we When we use internet and it's I mean, it's great internet as fast as cheap, but Everybody clicks it away, right? It's like a pop-up and I'm looking for the button don't bother me again next and there's people around me You know, I'm Computer savvy like to think so but there's people around me who don't even read the important pop-ups, right? so I'm not saying that That end user license agreement there are I mean, they're not important that they're not important they're an important part of of You know the things that we do software that we make they they belong with that but There was a great example that I that I once found I couldn't find it in time for the presentation But or I couldn't find it back, but it said well we need to to Offer you the license agreement. You're not gonna read it anyway. So click here. But if you want click here, so Drupal Right, so Drupal did a there was a usability study for Drupal early on this year in February It was held at Google and they took eight technology savvy people from Google and as usability studies go They have like this usability script that they post to people and they ask questions and tasks to do And then they observe them and it was recorded So what they did is they They put some essential Drupal functionalities to the tests including content creation Interfaces like views and styles and such So when you go to the URL the report is there the findings are there that did there's even a detailed report and there's a breakdown Into issues that you can help work out with so I think that's that's a great thing how to do that I don't want want to to get into that into the details now But I do want to go over the the findings real real briefly So what they what they concluded was that a new user feels confused and overwhelmed by Drupal's presentation of features and options alienated by unexplained terminology throughout Drupal helpless because of a perceived lack of support in the dark about the extent of Drupal's capabilities and uncertain about her His or her progress while performing tasks As stupid because they assumed they are drooping using Drupal incorrectly, which was one of the central themes that I started out with So from from Deez's keynote yesterday. I saw some remarkable things on what they did with usability. So Obviously a lot of things are happening and are improving Anyway, so I wanted to To show you this that all the examples and all the fun things that I that I showed just now they also happen in Drupal So Norman states if an error can occur somebody will make it There are a few principles on you know, why people make these mistakes and I wanted to to touch with those briefly so These t-shirts were tested on animals. They didn't fit. I Think this is a great. This is a great slide that will that will work in almost any case but a Common mistake that people make when trying to design something completely foolproof is to underestimate underestimate the ingenuity of complete fools Says Douglas Adams. He's the writer for The Hitchharkers guide to the galaxy, right and this is about users don't Always make the best choices They don't always use the quickest way to find information and they don't read webpages in a linear fashion, right? and I've seen Both clients as well as as the people around me Looking for things that were just like screaming to their faces like a big button at the top and they're missing that right? So instead users They they satisfies which is a term. I believe coined by Steve Krug The author for I don't mainly think it's a great book. I must read as well So it's a combination of that they try to find whatever is whatever Satisfies us and suffices. So whenever they they see something that might remotely Hold what they're looking for they click, right? It's an important thing to to take into mind Another thing is use metaphors and words And you know, there's this is a photo of a of a of a box from cool blue. It's a Hardware retail shop that we have in Belgium and the Netherlands and they sell all sorts of things of laptops and razors and tablets and dishwashers I believe And I love the way how they handle the entire process from ordering to to delivering your package To to returning it when when something is wrong Yeah, I like the thing what they did with the icons like you can't use a blowtorch to open You can't use an axe you can't use a saw but you can use a knife and you can use scissors But you know when using icons the thing is you know when you're relying on on metaphors People may not understand it or worse. They make it. They make take it to literally and I've seen people opening up search packages with a knife screwing up screwing up their Contents, right? So the case that I want to make is metaphors and words work best There's no intuitive interface not even the nipple it's all learned so When I submitted my my session on the Drupal com website I Stated things don't often don't work intuitively right and that there's often a mismatch between how things are made and How things how we perceive things intuitively in the world? And the thing is that users follow their intuition based on past experiences, right? They employ metaphors that are consistent with what they have already learned, but the thing is They have to be wrong, you know, there's misconceptions there. There's only half truths So, you know, I would make the case that there there cannot be an intuitive interface, you know, and you will run into the There's there's a lot of ambitious people out there designers who will make the case that Your interface should not require any learning on the part of the user, right? And I think that's not possible So that's when you bring out the nipple remark Okay, so How we really use the web? This is from don't make me think Steve crook that I mentioned earlier and I think it's a great slide on, you know the difference between how we how often Things are designed in a certain way even, you know applications in a very linear fashion Your clients also think in a very linear fashion We want to put up this first and then this and they use this eye tracing software to find out, you know How how users really use the web and this was really not an eye-opener when I when I first when I first saw this so Short sum up poor usability results in anger and frustration Which is what I what I had when I'm using my Google navigation decreased productivity in the workplace higher error rates physical and emotional injury One of the cases that that donald norman is is expanding about is he got involved in the in an exit In the study after the an accident with a nuclear power plant in the United States And I showed you the the example of the the roundabouts And well, I I hope that there that there won't be some physical injury there, but it can Equipment damage loss of customer loyalty So I I I spoke to to Steve Park's the other day and he he did a great job of of actually winning back a client that was so done with Drupal after two apparently projects that went totally amiss Because of of you know the the client struggling with with the way it was constructed and it costs money So if you go to to donald norman's website The link is in the resources slide. He has some there. There are many usability studies really, but there are some that that actually Have made calculations on you know the the minutes and and and seconds lost Especially, you know on in online applications and relatively large organizations the time that is lost You know because of poor usability and it costs money okay, so I Didn't want you to leave out some at least some guidelines and some you know help on on how to to improve things that we make and I think it's important to To to stress that I don't believe it's just The designers responsibility, so I made I have used the term design a lot But there are some as I said many there are many Drupal developers many of you who create Functionalities that are ready to plug in that we use that we employ in helping our clients and and you guys also make The interfaces you also you guys also Create on you know how that works how we need to operate it, so This I think it's it's important for everyone to to consider that you know Making things usable is a task for all of us as a team, but also individually Gilbert engineering is there anyone who doesn't know this slide Okay, good, so we have it on our office wall. I think it's a great illustration on you know the difference between You know how we make things and how Well speaks for itself I Want to get into the psychology of of user usability a little bit by Explain a little bit about design models and user models Also known as conceptual models and mental models and it's all about knowing your user and managing his expectations Right, so a conceptual model is how you think it up how you make it right and a user model is Basically how the user perceives the things that we make the things that you make you know and Designers often and developers as well don't often don't speak with end users and you know as a result You have suboptimal implementation suboptimal products and when you don't think of Proper user model when you don't consider your user and how he will perceive the thing that you will be making it Users are forced to make up their own user model Right and as I stated they're they're they're prone to be wrong because they're based on misconceptions in complete facts past experiences with other things So I think the the design model and user model art is a critical component Into into any software development into any module development everything that we that we make here Still you may be thinking well, you know What of it what is what has that to do with me? And I think it's cheaper for a reason it's it's all about the misconceptions between the the you know the Difference between what your user expects and what you create for him, right? So when there's there's a difference between the Conception model and the mental model your users will find your your module your website your own application Hard to learn and hard to use right often I think that That you know we will force the way how we make things the conceptual model onto your users And you need to change what's in the head of your users you want to adapt the users mental model Onto your conceptual model, which is which is training and which is basically what training should be all about so Providing feedback is critical. It's very important to to let let let know what's happening Otherwise people sent their prints like eight times. They turn their computer off and on And to be honest, it took me quite a while to find out that the the OS X Finder is only done searching when the title reverts back to the to the folder where you're at, right and I I will imagine that there are many people who will be having this question, but So provide feedback is important Provide constraints. This is a snapshot of the Ticketing machine at the Dutch railways at every railway station We have ticketing machines with this with this system on and I I think it's a it's great It's clean and it's it has very clear constraints So you have to go from left to right and at the end you will have to pay if you forget a step or skip one or do Something wrong. They have very visual clues very clear a very constraint affordances Affordances is all about how do I go about using this thing? There's many more in Donald Norman's book about this But remember the weight in Drupal where you have to to put in the weights obviously to to change the order And I actually had clients Asking say, okay if I put in like minus five does it float up or does it sink down? right and Affordances is where you make visually clear How it works, right? So now we have like we can we can slide things up and down Which is a great way to to improve based on affordances the trunk test It's I think is a great tool. It's also on our on our office wall It's all this this is from Steve crook Don't make me think as well, and it's about You getting into a trunk blindfolded taken out blindfold off and you have to tell like in seconds where you're at, right? so The importance important questions that you will have to be able to answer in like seconds is what website is this the site idea What page am I on? What are the major sections of this website or primary navigation? What are my options at this level secondary navigation? Where am I in the scheme of things the breadcrumbs? And how can I search? It's a great tool and I suggest that that you take into take this into account with With all your designers and developers and hang it on the on the on the office wall Jonathan Ivy. He's a senior vice president industrial designer at Apple Inc. And he designed the the iPhone and the iMac and the iBook So Well, you probably have heard about him There's a great interview in the Daily Telegraph and he says It's the finishing the back of the drawer You can argue that people will never see it and it's very hard to describe why it's important, but it just seems important It's a way that you demonstrate that you care for the people that you're making these products for and I think we see ourselves As having a civic responsibility to do that. It's important. It's right, but it's very hard to explain why so Another snapshot of my favorite box So this is a full blue again and at the bottom they they have this nice little thing that says ingredients, wood pulp, paper, some pentome collars, air bubble bags, some special skills, a lot of love and of course your order Now this is a physical product, right? And we're we're all in the business of making software But I think that this applies as much to the things that we make in in our you know Daily modules in our software as it does in products and in fact at Crimson we have a Physical box that we hand out to clients and it has some some important documents and a sign-off document and some goodies and a book And it it serves as a milestone for clients say okay We're done for you project is finished and another phase the support phase starts here Here's a snapshot of the website so One of the great things that I think they did is that at the top? It states you have eight hours and 90 minutes to ensure delivery tomorrow And you know when I don't know about you, but when I order something from the Internet I want it fast, you know, it's nice to have to receive real mail to receive packages and open it up Right, so but it's also a great incentive to you know to order now So I know when it's going to get there, but it also urges me to to make that purchase So I think that's a nice little detail that they there are many more but anyway, so Another thing how many is there anyone who knows how to to do the copyright symbol on Mac? How do you do that? How do you do the the copyright symbol on Mac? How do you type that? Yeah, it's option G. Anyway, I have to look it up all the time And same thing with the Euro sign. It's even harder for us. I believe in Windows It's like alt 0169 for the copyright, but anyway, you know, this is this is They're not doing everything right at that Okay, so I'm Going quite fast, but I'm almost through I Wanted to show you a very short video reel of guy Kawasaki and he was a He wrote a book called enchantment and the art of start And he was also involved at the the technology division at Apple And he's he's giving a lecture to two people setting up a company So he's he's talking to young entrepreneurs, but I think the the things that he says Apply as much to all of us working in our companies. I'm working for our clients because we're all basically in that business, so I'm gonna see if I can get that started The first thing I figured out and learns sometimes the hard way about Entrepreneurship is that the core the essence of entrepreneurship is about making meaning Many many people start companies to make money the quick flip the dot-com phenomena And I have noticed in both the companies that I've started and funded and been associated with that those companies that that are Fundamentally founded to change the world to make the world a better place to make Meaning are the companies that make a difference. They are the companies to succeed My naive and romantic belief is that if you make meaning you will probably make money But if you set out to make money, you will probably not make meaning and you won't make money So my first thought is you need to make meaning that should be the core of why you start a company There are three ways to make meaning first is to increase the quality of life My background is a Macintosh division of Apple computer Then I can tell you the total certainty that we were not motivated by making money We were motivated by changing the world to make people more creative and more productive We were trying to increase the quality of life for the Macintosh user and that was a great motivation It kept us going through many many difficult periods. We were waking up in the morning thinking how we could change people's lives a second way to make meaning is To write a wrong, you know that this fish is going to die after jumping out But to write a wrong means that you find something that's wrong in the world or you notice something that's wrong or you want to fix that This might be particularly applicable to not-for-profits where you know There's pollution or there's crime or there's abuse and they just they're very core is to end that wrong And the third way to make meaning is to prevent the end of something good That you see something beautiful something wonderful and you just can't stand the fact that it's been eroded. It's being changed It's being ruined So I ask you as you start your companies. You're not-for-profits your churches your schools whatever you're starting Please have one of those three motivations one or more of those motivations if you don't have any of those Motivations, I suggest that you rethink what you're doing. I think these three things are the key to starting a great organization right, so This is this is really a roundup to The principles of design thinking I think it's important that you know your users and you align with your users mental models And as I stated just now it don't think that's just just a thing for designers But for all of us for designers and developers alike and product owners and everyone involved To to know your user know what goes on in their heads and to to look at the things that you make for them from their end primarily, you know Developers designers You developers also use coffee machines and and dishwashers and vacuum cleaners And you don't want 12 buttons on your vacuum cleaner just to provide so many functions on there Right, you just want like three switches at most Provide appropriate feedback In everything that we make Let let let the user know what's happening Eliminate the opportunity for error as much as you can right and All things you make will have to make meaning so This is the resources slide it's on slide share It has all the links You can click on it and it takes you to all the books and everything There's some some additional things there as well. There's rework The guys behind base camp. That's a great book. I must read at our office You really want to rip out some pages and put it on your wall? Welcome to Macintosh is a great documentary Well smashing magazine, of course, so have a look there And that's it for me so It's it's sort of my little gimmick if you see a Norman door and have the time to tweet it use the hashtag Norman door and We'll try to make a collection over on So the slides are on slideshare and if you were willing to provide some feedback for me and the Drupal count organization Then please go to my session note afterwards That's it. Are there any questions? There aren't good Well, I didn't have that many technical details obviously, so okay. Thank you then


Going on everyone Sam here with late in sports cards. We're up in 22 Pini flawless football hobby 1 box break number 3 random left side serial numbers There's a look again at your random results as always you can find those on the website under the results tab as well as the link in chat So good luck here everybody. I'm gonna organize these by numbers So I know who is where again just six to go on the next one everybody. That is it that is all Like I said, ha literally half of the break half of the spots disappeared In a blink of an eye, thank you to all took spots. Let's do it. So basically slam The highest numbered card in flawless is to 25 So we have 25 spots representing all one through 25 serial numbers So whatever the left side serial number is say you pull a one of one it goes to the one spot if you pull a one of five It still goes to the one spot 16 of 25 goes to the 16 spot So on and so forth that one that is gonna be a Brian Robinson jr. Going to the 12 spot 12 of 15 Nice one there 12 Oren. How about this going to the two-spot Matthew B. That is gonna be a patch patch football laundry tag of Sam Howell nice one there congrats to the two-spot. You can What's up, I'll flip over so you can see the Okay Going to rich see it the five spot that is gonna be three colored patch auto DeMarcus Lawrence five of eight game worn of Tank Lawrence Go into the two-spot Matthew B. Again. That is gonna be ladenian Tomlinson Hall of Fame autographs for the Chargers and the two-spot the five spot again Come to the five-spot again. We've got a Donovan McNabb That's actually pretty cool that he's in this on the flawless greats auto has Donnie van McNabb made an appearance in chat yet aka jaker mayfield aka jacus winston AKA go through jaco 3 That one made me laugh so Go into the 12 spot had Oren W. Again is gonna be Johan Dotson Nice one there on the or rookie Jersey auto What's he doing with the gold a they just said hey they said hey Johan pick it here you go, buddy Hey, that's a nice one. That's that yeah, that's a forest guard Go into the 12 spot or in W. Again starts to watch signatures macaroni Jones Mr. Mack Jones that was tough right there Claire worn three colored patch Bot Lobby 205 I just saw him type it Dang now you got Bot Lobby 205 Right his innards pretty sick. I'm gonna get code out We got another one of these going to the 10 spot That is 10 of 20 James D is gonna get the Drake London. This guy is on the track He's on the track Jesus HR HR. Yes. That's what I say rich see again five of five Peyton Manning That is a player worn two color two color two color of the sheriff Full case break random teams that means you we do a random before and you get one of the one of the 32 teams randomly assigned to you hobby zone Hi, it's Peyton and going to the 16 spot James H That is gonna be another Justin Herbert 16 of 20 Congrats on that one 16 of 20 do a quick recap here everybody. I'm just that guy for us. There's Brian Robinson, Jr. Matt Jones John Totten Donovan McNabb, Lydany and Tomlinson DeMarcus Lawrence We've got a Peyton Manning Drake London to 20 Sam Howe two of 10 Justin Herbert 16 of 20 That will do it for the break everybody. That's an empty again. Thanks again for the fill coming up next is number Number four