Hi everybody, we're back, this is Dave Vellante and we're here for day three of the Knowledge Conference. I'm here with my co-host, Jeff Frick, and this is theCUBE. theCUBE is a live mobile studio. We come to events like this and many, many others. We did 27 events last year. We'll do around 40 this year. And we're here at Knowledge. It's the ServiceNow Big User Conference. ServiceNow is a company that participates in the SaaS market, but unlike most SaaS vendors, it doesn't sell to so-called shadow IT. It doesn't sell around IT. For instance, Workday sells to the human resource professional. Salesforce sells to the sales and marketing professionals. ServiceNow sells to the IT professional. And what they're trying to do is transform information technology in a way that people can run IT like they run a business. People around here call it the ERP of IT. Jeff Frick and I have been talking to numerous customers. This is about 4,000 people here. The vast majority are customers. They're more than customers, they're groupies. It's unbelievable. The CEO of the company, Fred Lutty, we were at the big KPMG party last night. I would say there were probably, Jeff, what, 2,000 or 3,000 people there. And when Fred Lutty walked in, it was like Steve Jobs walking into an Apple event that was just unbelievable. It was. He's clearly the personality of the company. And there's obviously a lot of people here that are new, but there's a real hardcore contingent that have been with him, I think, for a lot of the ride. Because, as you said, he comes in and it's handshakes and hugs and long lost friends. So he's definitely a driving force. And I think if you've got an opportunity to watch the two interviews that we did with him, unfortunately we didn't capture his keynote, you can really get a sense of the guy. You can get a sense of really his devotion to developers and developing, because that's really what he identifies himself with, as well as kind of his humble nature and really a healthy, enthusiastic respect and desire to see competition and innovation, even in his own industry. But Dave, the thing that impresses me the most time and time again is, and we've talked about, to transform and to deliver things, you need people, processes and technology. And it really does feel that this technology is enabling these IT professionals to kind of get a breath of fresh air in their careers, to really convert themselves to be part of the business and not just be service providers inside their own company and to take this thing and arm themselves to compete with AWS within their own company for their own internal customers and create stores and branding and promotions. We heard from some of the guests yesterday in terms of their transfer cost analysis and really getting into the business benefits and the costs that they're delivering to their internal customers and then of course a number of them branching out and starting your own company. So again, I think it's a good indicator of the health of the technology when you look at the infrastructure that builds around it and people willing to bet their business on that technology. Yeah, so when you see a company like ServiceNow, they'll be doing about 400 million this year, they have about $300 million in the bank, they're a public company, they're growing, they grew last quarter at 80 plus percent, 81 percent, they're projecting 60 to 70 percent growth in the coming quarter. And so when you see a company like this, and it's run by Frank Slutman who we know, we saw as the CEO of Data Domain, he knows how to drive value, he knows how to grow companies. When you see those dynamics combined with an incredible passion within the customer base, one has to ask yourself, how big can this thing really get? Now we had Mike Scarpeleon yesterday who's the CFO of ServiceNow and I asked him, how big is the total available market? And he said that, well the total available market for IT service management is four billion and we think it's at least double that. So he was pegging the market and he said this is probably a conservative estimate at eight billion dollars from a TAM standpoint. I think personally it could be a lot bigger than that. It's hard to tell how big this can be as we heard from Fred Luddy yesterday. He started out by building a platform, an architecture to have this single system of record that could do anything. And of course as you all know, the problem with a platform that can do anything is people will say well, what am I going to do with it? And so he went out and built an IT service management application because he had experience in that field from his time at Peregrine. He knew that business and so he built that as a sort of a prototype example and what happened was people saw it and said, can I buy it? He said, yeah sure and he started selling it and then of course it took off. I mean it's just an incredible story. So the question then becomes, okay how big can this thing really be? Because what people are doing is there, any process oriented or forms oriented application, customers are beginning to use ServiceNow to build out that application. So it's sort of IT out. So everything that IT touches on out and so you can think of things like real estate, the travel, certain logistics capabilities, anything that's forms driven or email driven. Companies using email or things like Lotus Notes for collaboration and workflow management. ServiceNow is actually a really good fit for us. So it's hard to say how big the TAM is for this. It could be absolutely enormous. Now there's some things that we discovered. We've been, all week we've been trying to find people to say something not so glowing about ServiceNow. It's kind of getting repetitive here. So we did find a few little items here. Now let me sort of break those down and Jeff you and I can talk about it. First of all it's the ROI of ServiceNow. It's kind of a no-brainer but to actually quantify it and explain it to a CFO is not necessarily a no-brainer because there's a lot of costs associated with the processes, developing the processes and ripping out all the old processes. So the way IT works is you've got a zillion processes to do asset management or project management or portfolio management or change management and problem management et cetera, et cetera, et cetera. Incident management, help desk. All these separate processes and separate databases built up. So to tear those down and cut them over is an expense. And so a CFO's going to look at that and say well it ain't broke, why fix it? So we talked to some customers last night who were passionate about ServiceNow but they can only get it into small pockets within the organization. They can't push it out company-wide which is the right thing to do. They want to do that but it's hard for them to get the CFO to see that. So that's an example. The ROI, well it's sort of obvious, there's a lot of soft dollars involved in that. Making IT better, the theme we've heard here is the cobbler's children, get no good shoes and so that's sort of the case here. So selling it to the CFO is somewhat challenging. The second thing we heard is that when ServiceNow went public, they really started to push on the services side of the business and professional services which they used to sort of bundle in for free is now a four-pay activity largely. So we heard a couple of customers saying that's something that we're going to look elsewhere for. So we're not necessarily going to go with ServiceNow. I'm not sure ServiceNow sees that as a problem. I think they're fine because they're trying to build up an ecosystem. But I mean those are really some of the two of the things and I think the former is relatively big and I think that will crimp ServiceNow's ability to penetrate the market. Having said that, they're growing at 80% plus and there's a huge tailwind with this company.  I just want to read a quick note I took from Fred because I want to get it right. His vision, we want to be relevant to every employee who carries an electronic device in the enterprise. Every employee who carries an electronic device. Yeah, so what's the TAM for that? Yeah, I mean, it's big. It's really big. So as Doug said from Sequoia, what he liked about Fred was the clearness of his vision and really the focus on that vision and Fred came up with that line. And again, watch it on demand on the YouTube channel. The guy's legit, he believes it. So again, I think that's a potential concern. I do think a little bit of the good news, bad news, every coin has two sides with Fred being such a significant part of the company like you've seen with Apple and Jobs and obviously Gates with Microsoft and Larry at Oracle. You know, when these companies are really driven and have a culture that's defined by their founder, which is great to be able to maintain that and keep that mojo as they scale the company and grow as a big public company. Lots of new employees. So every LinkedIn page for every executive we've had on today doing a little research says we're hiring, we're hiring, we're hiring. So I think that'll be a challenge as well. And obviously, as you said and quoted the Andreessen article, being a public company is a little bit different than being a private company. Everything is out there. The good news is when we had the services guy on and you asked him flat out, what's your SLA? What's your uptime SLA? And he didn't bat an eye, gave us a number.  Yeah, I mean, we definitely heard some sentiment from the ServiceNow people that, look, we're servicing IT. So unlike the companies that are sort of selling into the line of business, we're selling to the guys that are fundamentally running and supporting the business so we can't be down. Of course, they're obviously, they have some downtime but the figures were pretty impressive. It was 99.98, I think, percentage uptime. Now, many of you in the audience may say, oh, 99.98, that's no big deal. It is a big deal, here's why. When you hear things like five nines or six nines, we're talking about the light on the server or the light on the disk drive. When ServiceNow talks about 99.98, they're talking about what the user sees and I promise you, in most organizations, your user application availability ain't 99.98. It's typically much lower than that. We all know we're on the phone with a bank or a service provider or somebody in the travel industry and they say, oh, my computer's running slow today and they're waiting and they're waiting and they're like, oh, can I call you back? That happens all the time. That's what they mean by availability, what the end user sees. So that's a very high bar that they've set and I think that that's, I was impressed by their emphasis on availability and certainly security and, you know, from what we're hearing from the customers, while there was some initial concern about that, we're not hearing problems.  Yeah, and the other thing is we've talked about kind of the enterprise big three in terms of the SaaS applications work day and Salesforce, I haven't personally ever worked in the work day application, not in the HR business but I've been in sales, I've worked in Salesforce and, you know, you get those regular notices. We're going to be down, you know, Sunday from X to Y. Please plan accordingly. Yeah, plan accordingly and hope it's not the end of the month or the end of the quarter. But you know, that's a part of their business and the fact that enterprises have accepted that level of uptime and, you know, the benefit outweighs the downside kind of sets actually a bar that it sounds like it's easy for service now based on their client base to be. Yeah, so this is a hot company. This is theCUBE, SiliconANGLE and Wikibon bringing you the action from all the events around the industry. So today we've got more practitioners. So we're going to start off at 9.50. We're on Pacific time. So we're going to start off at 9.50 with Michael Glenn, who's with AgraPore. He's an IT practitioner, a ServiceNow customer. We're going to talk about some of the things he's doing with ServiceNow. And then this week, ServiceNow had a hackathon and essentially what they did is they announced something called App Creator. And App Creator is essentially a platform or a tool set to allow business people, business technology people to build applications. Now you can build this stuff in JavaScript if you want, but you don't have to. And so they had this big hackathon and I'm sure the guys doing the hackathon were decent programmers, but I'm sure some of them weren't programming blockstaffs. We went in there, we took the camera and we talked to a couple of the teams and it was kind of evenly split. Most of them were going old school, probably because the App Creator is so new and they already knew the old way to do it. So we'll find out.  Yeah, I said you guys go old school, new school and we'll run the clip at some point in time. And most of them said, we're going to go old school. Yeah, so we got the hackathon winner. We don't know who that is yet. So we'll find out what he or she built and what that's all about. And then we have Petra Zilstra coming on. She's the CIO of KPN. She was one of the nine CIOs that were up on stage with Frank Slutman at the keynote. So we're going to talk to her and find out how she's using ServiceNow and how it's affecting her business and talk a little bit about self-service. We're really going to try to understand how she justified bringing that into the organization. Obviously that was probably a top-down sell. And then at 11 o'clock, we're going to meet with Arna Josephsburg who's the CTO of ServiceNow. I met Arna in Waltham Mass a couple of months ago with David Floyer. David Floyer was on the phone and we went deep into the ServiceNow architecture and the vision. He's a former Microsoft technologist, very sharp guy. And one of the things we want to explore today is ServiceNow. Is it SaaS? Is it pass? Is it both? Where does it fit? What does that mean from an architectural standpoint? And where is ServiceNow trying to take this architecture from a technology perspective into the future and what kind of problems will it be solving down the road? And then that's going to be basically it for us, as we say. We're going to maybe run some other clips from the hackathon and we'll be here all day. Well, half a day today. So, Jeff, we'll be back right after this and we'll get into it with the customers and looking forward to that piece from the hackathon. So keep it right there, everybody. This is theCUBE. This is Dave Vellante with Jeff Frick. You can tweet us. I'm at D. Vellante. He's at Jeff Frick. We'll be right back after this word.


Everybody forced here ripping 2023 Bowman Chrome Baseball Choice 12 box case number 28 pick your team style Anthony K. Reyes Anton with the Guardians and the twins Brandon S. Rangers Brian F. Tigers Brian H Jays Charles a nationals Chang S pirate CJ Giants Cody W. Cardinals David with the Red Sox Duke Rockies Eric D Dodgers Zika with the Braves Gabriel with the Orioles Gil a diamondbacks James E. White Sox Jared S. Marlins Jeffrey H. Reds Astros and Brewers John C. Metz Jonathan L. Padres Kirk B Yankees Matthew B A's from ours Phillies Rob C Mariners William S. Cubs angels and Royals Good luck everybody and everybody teams prices last year Atlanta Houston the angels Dodgers Brewers Mets Yankees Phillies and the Padres the Padres are left that is That is that is stunning At the hobby case price Yeah, like that's that's where they're marked down to Some of you get to steal if they buy them and hit It's all we gotta do is hit one solace and one solace reflector Yeah, the twins are that bad. They were so much where they were 20 points worse in the next closest and Still and they made the playoffs That's good enough when the ale central Watch them win this series and just keep going. They just keep winning. That'd be Happens every year someone goes farther Jordy Vargas first auto Rockies and if it sits it hits Justin Henry Aloy first woman auto for the Braves Last team magic right there and a gold for the Yankees will warren first bowman auto 29 out of 50 We're gonna skip recap on this one guys. Just FYI since we are behind First bowman auto Cardinals Leonato Bernal Yankees again, Jesus Bastidas first bowman auto and refractor first auto for the guardians Mike Collado 458 to 499 first bowman based auto Miguel Tamarez raise They line down. I'll send a boxer rapper with the raise spot Smudge diamond backs first bowman auto Ruben Santana and refractor first bowman auto for the Astros Luke Berryhill to 499 First bowman auto for the Mets Jacob Reimer First bowman auto Orioles Samuel Bassio Very nice hit Orioles and refractor first bowman auto Royals Jack Panada to 499 All right eight boxes left in this one guys again price or slash in the next couple cases. I Mean big time slashed. Yeah, still Atlanta Houston the angels the Dodgers the Brewers Yankees Phillies and the Padres Are they It's only a matter of time. I guess when they're that cheap Padres off the board solace in coming solace in coming James on Quick two outs Ray's gotta get on the board quick here. They need to be in the driver seat this game Yeah Because if they don't first bowman auto Coyote for the Guardians first bowman auto for the twins is Freddie Michelle And purple a's first bowman auto Brennan Malone to 250 base auto for the Orioles Joey Ortiz first bowman auto Zulweta for the blue jays. Yeah guys, there's hobby cases and uh If the next live as well, or is that my there's my link that's interesting. Is that sam? First refractor auto dano Matteo to 499 rangers. All right halfway through Pretty solid so far Oh, this looks pretty full for 3 p.m They definitely raised dirty by 3 p.m. Home start for the playoffs. They did them dirty Oxy al plaza first bowman auto for the pirates It's like you guys already don't have enough people coming to the game Diamondbacks first bowman auto Davis and de los Santos Let's make it even harder And a gold auto Jacob Melton 20 and a 50 astros Grats astros two numbered hits for including a gold Gold Melton It's a van estate. Yeah For ten dollars Is that one of the 50 states first auto as well though a sorio for the Dodgers There's the first Dodgers hit And guys teams are like slash like some of them are below hobby case prices in choice here It's kind of outrageous louis laura first bowman auto for the Brewers Brewers on the board now the nice hit probably their chase and oh a Yankees bowman ascensions Rookie auto anthony Volpe There we go 19 of 150 Yankees Hello lane Lane's ricky bobby and us right now guys doesn't know what to do with his hands Padres gone The Padres were the cost of like a hobby case Padres crazy. Yeah, go ahead. I don't know. Yeah, go ahead I don't I didn't listen But I would say some for sure Yeah Good luck. I would ask uh who listed them He owns a place. I mean first bowman auto hobby or reboss for the pirates Lane can stay.  Uh-oh, uh-oh first first runner on Ruff day for a baldy. Why are you swinging first pitch splitter? You ain't gonna the best possible outcome is Guy gets thrown out at second. You make it to first We got draft you got draftings. Oh, yeah How do you get on draftings? The only fantasy sports is legal just not betting that's what's betting first auto ronald or nannas malon's Oh, I downloaded the sportsbook thing I was like I can't do it. Dang it.  They don't even have any options They don't it's like literally you can't sports betting florida. It's legal But only some of the tribe can do it and they don't have any options right now Maybe I'll make some lineups though. Sounds sounds like a fun time refractor first auto gilarte brewer Sorry, not refractor not refractor bot move bot move. That's a base for the brewers beep boop Green first auto Javier Valdes braves the 99 last spot magic again, anthony Hello Oh my god, that's It's a good thing. Sean wasn't here. I know but he'll be here for tonight Oh, man plus on russ optic anthony has levels of this Dude, he like yeah or like yeah, mohammed ibrahim ibrahim lincoln That's an insane one first moment out of evercooper the third for the nationals You see three and that's Another louis laura first auto for the brewers brewers have a solid break here. Yeah, it's not bad. Yeah, you know refractor White Sox first auto darryl borreiro to 499 trash has escaped the can behind you Yeah, you just waited Sean and sam tonight. Good lord. All right. Come on now Diaz's batting champion Yandy Premier is batten third. That's that's when you know it's tough out there first auto jack panada royals Yes, choice the 150 first bowman auto big one giants They were at a big discount too. Congrats to the giants And on the back as refractor first auto marco vargas to 499 a good hit for the marlins This is a good box right there That splitter is nasty. You can't be swinging at that dude. I'm telling you And of all these splitter I've seen in action if he's got it going and you swing it Oh, yeah, the best case is you're getting thrown out at first, dude That's the best case. Yeah, that's the biggest ground ball pitch. He's got dude. All right, that'll do for number 28 Uh, moving on number 29. Thanks everybody


Hey, this is Brett, and this 2017 Jeep Patriot High Altitude is stock number 13553ZA. I am here at Summit Automotive in Fond du Lac, Wisconsin, your new and used Jeep and Jeep Patriot headquarters. This 2017 Jeep Patriot has the 2.4-liter four-cylinder engine, puts out 172 horse parts paired up with these six-speed automatic transmission, and it is a four-wheel drive vehicle. This vehicle has been fully-safetyed and inspected by our service shop, has a fresh oil and filter change, all the fluids have been checked and topped off, and it is 100% ready to go. I'm going to go all the way around inside, start it up, take a look under the hood, and give you the most accurate representation of the vehicle possible, so that when you get here there's no surprises. Shoot all my videos in 4K, and this is Granite Crystal Metallic, and if you like the video, you can subscribe to my YouTube channel, which is youtube.com slash Summit Auto. Click the bell notification so you get updates on the videos I do each and every day, as well as access to one of the largest YouTube catalogs of vehicle walk-arounds on YouTube. You get the factory fog lights on here, and the front bumper is in really nice condition. I didn't see any major dents or cracks. The grille is in great shape as well, and the headlight lenses are crystal clear. The hood is in fantastic condition, no major dents or dings on there, and the passenger side front fender is in excellent condition as well. The high-altitude package comes with the painted and polished aluminum wheels, and it has Bridgestone Acopia HL tires. These are 22560R17s, and I would say they have a good amount of tread left on them, probably 60 to 70% of the tread left on there. Granite Crystal is one of my favorite colors on the Jeeps. It's got a lot of metal flake to it, got a good sparkle especially in the sunlight. You can see just how nice and shiny that paint is. As you go down this side of this 2017 Jeep Patriot, take note of how clean that body is, how reflective and mirror-like that paint is. I take these HD videos, so if you are far away or even if you're close by and you just cannot make a trip down, but you're still interested in purchasing the vehicle, you can see the Jeep, hear the Jeep, and have confidence in the vehicle that you're looking at before you even get here. So when you do get here, there's absolutely no surprises, and you can make a smart and informed buying decision from wherever you're at. If this video helps you make that buying decision, let your salesman know that you saw the video, it was helpful and that Brett sent you. Back wheel is in excellent condition as well, and the back tires have just as much tread as the front tires. Now I will point out the only really imperfection on here got just a little bit of bubbling on this rear quarter, but other than that, this thing is just about as nice as you can get on a 2017 Patriot. Coming around the back, the rear bumper is in great shape. You do get the chrome-tipped exhaust. The rear gate is in excellent condition as well. You can see the shocks are doing a nice job pulling that gate up. Back storage area is very clean, and this one does come with the spare tire and all the jack tools. Those seats do fold down for extra storage, I'll show you that in just a little bit. And that gate shuts nice and solidly. Coming around the driver's side, just as clean as that passenger's side. Now this side does not have those little bubbles there, and this back wheel is just as nice as the rest. Down the rest of this side of the Jeep, doors all look really good. I didn't see any dents, I didn't see any dings, and the front fender is absolutely perfect as well for full disclosure. This front wheel, pretty nice shape. Only thing I saw is just a little bit of a scuff right there, but nothing too bad.  Both of these front seats are heated. I didn't see any rips, I didn't see any tears on the seats, they're in very nice condition. Factory floor mats, auto headlamps, power windows, locks, and mirrors. Take a quick look at the back seats here. They are just as nice as the front seats, no rips or tears back here. Smells very clean inside this Jeep. I don't think it's ever been smoked in. Get the latch child safety system for any child car seats, and the factory floor mats back here as well. Like I said, these seats do fold down, takes two hands to do it.  You do get child safety locks on the back doors, and the inside and bottoms of the doors all look really good on this vehicle. We'll hop inside, check out the miles, the radio, and everything that this Jeep has to offer on the interior. See that this one has 45,000 and one miles on it. Instrument cluster is very nice and clean. It goes with the multifunction steering wheel, information center controls, audio controls on the back of the steering wheel, and then you get the cruise controls on the right. It is leather wrapped, and it's in really nice condition. You get the Uconnect 430 radio, AMFM and Sirius XM radio capabilities. This one also has a hard drive on it where you can store music, and you get 28 gigabits worth of storage space. Also has a CD player, and I believe it'll play DVDs if you're just not driving. Anyways, you can see the radio works really nice, and it has all the features right there.  Your four by four shifter is right there. You can lock it in the four wheel drive, and the passenger side format and seat are in fantastic condition as well. I didn't see any rips or tears. It does come with the power sunroof, and you get map lights right there and an auto dimming mirror. We'll start it up and take a look under the hood. Starts right up, no check engine lights or anything like that, and yes we will be putting fuel in it right after this video. It does have a backup camera. I think 2017 might have been the first year that you could get a backup camera on a Patriot. Anyways, that works nicely as well. Take a look under the hood. I would personally like to thank you for checking out the video today. I also heated power mirrors, and hopefully from this HD video you've been able to verify the quality, condition, options, and cleanliness of this 2017 G Patriot inside and out under the hood. Like I said we have the 2.4 liter dual VVT engine. 172 horsepower engine base, very clean, runs very smooth. Once again this vehicle has been fully safe and inspected by our service shop because of a fresh oil and filter change. All the fluids have been checked and topped off, and it is 100% ready to go. There is the emissions sticker. And I would highly recommend this vehicle from a quality and condition standpoint. Like I said the only thing I saw was that a little bit on that corner of that rock or a little bit of bubbling, but nothing too bad. And otherwise a very nice vehicle inside and out. And to see more pictures of this Jeep or one of other 550 new and used cars, trucks, SUVs, minivans, Wranglers, halftones, three-quarter tons, one-tons unit. We got to go to that website right there, summitauto.com. Full pictures and descriptions of every single vehicle all at summitauto.com. And if you'd like to check out more HD videos you can go to youtube.com slash summitauto. Click the bell notification so you'll get updates on the videos I do each and every day as well as access to that large catalog of vehicle walk-arounds, one of the largest on YouTube. In fact in a second you will see a link to subscribe to my YouTube channel and the upper left to link to more Patriot videos that I've done in the upper right, a link to this vehicle on our website in the lower left and a link to one of our latest YouTube videos in the lower right. Click those, check us out. We're super excited to help you with this Ultra Clean 2017 Jeep Patriot High Altitude with the cold weather group in Granite Crystal, Mattel. Thanks again for checking out the video. Remember to like, subscribe, and share on the YouTube channel. I really appreciate it. Thanks again.