For this particular show, basically we just run around the shop showing you bills that we're currently doing or yung mga pinapaddiagnose and things like that, cable management. But before we get to the good stuff, let's get the ad out of the way when I can find the ad. Here we go. Legit, safe, and pinakamura. Madeleil ako morder. Hanabi ang widest version na gusto mo. Piliin ang preferred paper and pencil. Wala pang 5 minutes na sizigit ka na para sa windows mo. Marami na kaming na tulungan. Date? 7 depart ako? But now, I'm from a love of my life. Date? Igmasin walang purtos ang life ko. But now, I'm a world-class Zuba instructor. So, web developer ako and content creator for a YouTube channel. Ngayon ganun pa rin ako pero activated na yung windows ko. Kayakon naghanap ka ng legit, mura, at original software. Check out cdkoffer.com. Check out cdkoffer.com. Check out cdkoffer.com. Yon. So, hello again. Thank you for joining me for another life from the shop. Mag-si 6 o'clock this Saturday or today. The pandemic is basically over. A lot of people are probably getting ready for dinner or about to go out to a movie. And for me, this is the perfect time to be at the shop, yung walang tao. Occasionally, I do life from the shop when there are customers but I always feel a little weird na I'm doing a monologue to the camera and there are other people in the shop. So, I try to do this show pag walang pasok. So, it's a holiday or after shop hours. And sub Jerome from Facebook. Let me just check. So, we are doing something different today. So, for the very first time ever for a livestream, I'm using my ASOS laptop. So, if you've been following our videos last month, I published a review video on this guy. So, this is my S14 Flip OLED vivo book from ASOS. Not sponsored. Didn't even know I bought a laptop from them. But I desperately needed a laptop kasi parang mas madalas na ako out of the office, meaning usually my home office. I have to bring my kid to school and then I have to come to the shop and things like that. Pero para mas productive parin ako because the school is far away from where I live. So, I basically drop her off and just wait for her there. Pero para mas productive ako, I got myself a laptop and it's been a life changer. And to be honest, when I come to the shop, especially now, we have a lot of employees and there are more employees than we've usually had in the past. There are a lot of things in the shop. So, everybody has their own work desk and everybody has their own workspace. Yung walang workspace ako. So, I feel a little bit like a foreigner when I come from the shop because I don't have a computer that I can use. Whenever there's a live stream, I have to ask the guys in the shop, before you leave, make sure na kaset up yung test bench and things like that. Sop, Jojo from YouTube. Sop cup noodles. Sop levy, sarmiento. Or levy, sarmiento. I like the plural S there. Sop, John Paul. So, I feel like a foreigner when I come to the shop kong sariling workspace. And when I have to do a live stream, I have to tell the guys that make sure there's at least one desktop available. And I forgot to do that this time. So, actually, hindi ata na papansin. It's in the back. But our usual test bench is right behind me. I'll get to... I'll show it on the mobile camera later. But I forgot to do that. But then I figured, well, may laptop na ako ngayon. Why don't I try piping the live stream through the laptop? So, for the first time ever, we are using the same equipment. So, yung... what brand is this? Godox, yes. The Godox Wireless. And then the Sony ZV-810. And then my cell phone as a mobile camera. So, all of those hardware is the same for the live streams. Except everything is being routed now through my laptop. So far, nobody has complained na... Sop right now from YouTube. Wala pa naman nag-reclamong na pangit naman yung quality. Or it's the same pangit quality. It's the same substandard quality that we usually had. It hasn't gone down lower. So, I guess the laptop is doing its job. One nice thing about it is I don't need to save my credentials on the test bench, which is kind of open to the public. Basically, anybody coming here and monkey around with a test bench and figure out how to live stream to both our Facebook and YouTube. So, at least this my personal laptop may drop slightly and I mean just very slightly must-protected. Yeah, but so far so good. Actually, I wanted to use a wired connection. So, there's a like a LAN cable because these are always more reliable. But as it turns out and I didn't even take note my laptop does not have a LAN port. So, I'm using Wi-Fi now and so far it's been smooth apparently. Well, I'll check the playback later but so far so good. So, props to the vivo book and I keep finding uses for this laptop na I haven't di ko pinag-isipan datin. My primary objective for this laptop was I need something to Word, Excel, do online sheets, check email, reply to inquiries and things like that. So, basically like a very basic desktop na mas maliit na portable na kayakod dahilin ko saan. But it has expanded from that use case since I did get an OLED screen. I use it now to watch movies and TV shows from wherever in the house and I edit the podcast on it. We have a weekly podcast Text Show But Friendly available on Spotify, Google podcast and Apple podcast. Last, yesterday's episode. Nothing earth shattering but if you don't want to check it out the links are in the text description below. So, I have recorded the podcast using this laptop and I've edited the audio using this laptop. I've done basic video edits with this laptop but as I mentioned in another video it really wasn't meant for that and the experience is really janky. It's kind of torture if you go for a long time. But yung anot knocking the di ko nag-eriklamo about the laptop kasi hindi naman siya it wasn't built to do that and it's unfair of me to demand that kind of performance from the laptop since yung a, I mean for its price and for its specs it's already decent for basic video editing but really kind of janky. I would only do the very most basic video edits on it but audio it's fine and now as a platform for a live stream it's doing pretty well apparently. Romula Pwede ko ba mo open PC ko yung using R5 5600X without GPU? You cannot. I mean it will run but you, ah well baka it won't run I've never actually tried it but the problem is the 5600X doesn't have any onboard graphics so nisha APU so sorry it took me like 5 seconds to think about it but we've never actually tried to run it for sure there won't be a display but will it boot up? It probably would boot up like you could probably get into BIOS but even then I don't know if there would be a display yung yung yung probably not you wouldn't get any display so in the sense that you could turn it on yes it'll turn on but basically you have no way of interacting with the computer kasi nga walang display out the CPU in question the Ryzen 5 5600X doesn't have onboard graphics so you do need some kind of GPU to display out so you can interact with it kasi use this yung yung yung sorry it took me a little while trying to figure out will it boot up like in the very technical sense will it boot up I think it will but then yung yung I won't be able to interact with it in any way even in the even to get to BIOS kasi wala siyang display out so essentially useless you would need a GPU Jojo ok lang po ba isagad yung lahat nung settings sa manual mode ng armory crate sa laptop ko ah I haven't used armory crate to try to optimize my laptop optimize in the sense to try to get the most performance out of it I would not use manual settings I don't know how how much control armory crate gives you actually like if I remember well I did get to play around with a gaming laptop from ASOS pero medyo matagal na yung I didn't play around with the settings using armory crate but I wouldn't put it to manual I would put it to auto unless you know what you're in general if you're not sure um what you're what slider you're pressing to maximum like on a manual setting I wouldn't do that I wouldn't recommend it yung yung I don't know exactly what armory crate allows you to monkey around with but if those are clock settings or the CPU that's voltage for the CPU or the GPU I would not recommend that on manual settings so automated the automated stuff now is pretty good especially for the later CPUs like a Ryzen 7000 although for your laptop tough that it's a I don't know what CPU that uses to be honest tough-f15 the auto is probably fine manual I would not until you or someone else you know can advise you properly like we don't really want to put those settings to that to those numbers and things like that so live from the shop um what can I say about the shop we've done a bunch of builds actually you know what I really want to talk about and it's like super behind the scenes and 95% of customers won't care about it but the thing that's really on my mind about the shop now is that so marami kaming orders from last week um that's good for the a that's good b that's bad because we have to restock and the problem with a lot of the orders last week is via credit card sila and we have a very tight budget dito sa shop basically walang extra cash ano yung money in is a money that we will use to buy products for restock um atas yung problema yung credit cards sobrang an tagal nung settlement time if it's the manual p o if it's the p o s in store because we do have a p o s usually it's like same day sorry the next day or two days later the problem is sometimes it can run for a week which is what it's been running now for a particular purchase na malaki yung amount um and then may online purchases din kami na via credit card yun talaga sobrang tagal it's like plus seven plus ten so like the day from the day of purchase plus seven days or plus ten days um and that's been a real pain in the butt because I have to restock because we do have other customers waiting for items and di naman pwede na wala ng CPU yung shop wala ng GPU yung shop but um so like abono ako nung abono like nina na ako na yung college fund nung mga anak ko that's a slight exaggeration but not very so I've been having to source money from different places and then having to keep track of it because you do have to pay it back um it's a real it's been a real pain in the butt so it's good to have customers but na iniisaw sa mga credit like and this yung mga credit card pa na yan it's not like you're it's not like they're doing business out of the goodness of their hearts we pay them malaki yung cut nila um and in spite of that big cut they don't even pay you the money right away yun nga um or it's like it's been a week already we still haven't gotten paid we're talking about like six figure amounts na yun nga gipit yung budget so I've I've had to find money elsewhere so dun yun yung sakit sa ulo ko for this particular week it's like okay great we've had customers they bought builds that's awesome but they used credit card and yun nga nakakainis yung mga credit card na yan and I don't understand like they don't even tell you it's super hard to do accounting with the credit card with the records that the payment processors give you you'd think it would be super easy like okay here is the settlement number and like what when did this come in wala silang search function na ganun so the modern all of this is invisible to the customer you come in you swipe your card you get your item you get your build or na order na yung build and we're gonna do it for you no problem but I think the credit the payment processors are deliberately opaque it's super difficult yun nga basically every transaction there are transactions every transaction has an individual transaction record and then when you settle the transactions it gets lumped together in another record you settlement record generally you settle just once every day you can settle naman any time but basically inipon mo yung lahat ng purchases lahat ng transactions mo for the day then you settle it but there's no easy way to just track a particular settlement and kailan ba pumasok yung pera na yun and you think that would be super simple everything gets tied all of those transactions get tied to one settlement number and then you try to and then it should be super easy to set to search that particular number and for your payment processor to tell you kasi utang na nila yun sayo they owe you that money you should be able they should be able to tell you or me the shop kailan ba kailan ba nila binayaran yun but they don't have any function like that so you have to track it manually it's a real pain in the ass it's also a real pain in the ass trying to find money to buy items to restock the shop so kind of annoyed again with our payment processors which is why like I would really like to use so yung plus seven days puwede naman plus one so next day pero may additional buy it pa yun it's like yung it's like they're having their cake and eating it too may cut na nga sila from the main transaction from the transaction itself and then if you want to get paid like the next day which I don't know why they can kasi lahat naman electronic you have to pay extra pa so it's like that's why I miss Stripe I don't miss Stripe we don't have Stripe here Stripe is a payment processor abroad very sikat sya for small businesses and stuff in the states or square even like the POS na you can just plug it into your phone and swipe it so we're very behind in terms of payment options here and again this is all invisible to the consumer but it just adds to the cost of doing business because yung nga I've been able to restock what I want to restock but what about other shops that have access to the same level of available capital as it were and yung so may accounts receivable kami if you want to use accounting language may accounts receivable kami from the payment processors and it's been and it can take a week or more for us to get that amount and in turn we accumulate debts because we have to get money from somewhere to restock the shop while we're waiting for that so that has actually been my annoyance for this week stop Chadwick I know right stop Adrian that's the thing with live from the shop it's it's like really the concerns of the shop whatever whatever that may be but we will go around a little bit to show you guys just like what we're working on here um zoom malangas po ba sa koreyente intel 13th gen kaisa the rise in 7000 um I think generally the 13th gen are more efficient than the 7000 series I mean both can run hot in terms of performance like you get a high end CPU from that product level both of them will run hot but I think generally the rise in 7000 runs hotter just very roughly right now my fans suddenly stopped working but my CPU fan is still working and the PC still works what seems to be the problem we do do diagnostics actually we had six people come in for diagnostics so yes you can come to the shop and we can take a look when you say fans I assume you mean case fans but the fans of your CPU coolers still work it could just be a loose wire could be the header of the motherboard just gave up for some reason the header where your case fans are attached so you could just try to transfer the wires to another fan header on your mobile if you do have an extra one again depending on your mobile it could be a simple thing it could be a more exotic thing especially like if depending on your case the fans might be connected to a fan hub which came with the case so built in to the case itself baka bumiga yung fan hub we do have fan hubs which are relatively cheap like several hundred lang if the case fan hub is a problem then you can just buy replacement and stick that in there and Bob's your uncle nobody will be the wiser so it could be a variety of things maybe it's daisy chained and one fan is bad sometimes depending on the chain all fans need to be working for the current to pass through I think to be honest I haven't really encountered that problem but we would diagnose we would ensure that each fan is working baka it's just one fan in the series which is problematic so yun I mean the the range of reasons is wide yes you can bring it in yes we do have diagnostic services Sub Christian Espinosa hanitong Intel 7th or Intel 13th was that from the previous question parang hindi um we don't generally do swaps but and actually malalugi ka dun kasi mas mahal yung 5600X compared to the 5600G but just as a practical matter we don't do swaps I mean it's just hard to keep track of everything what we can do for you is if you're a hardware sugar customer you can list your second hand items with us so you would buy the 5600G from us and then you would and then if you're willing to accept the price of a 5600G for the 5600X mababenta yung kagad kasi yun nga um lugi ka dun eh so it's like a swap we're just converting it to a monetary value and then you're selling it through us to our second hand service kasi we don't we don't take a cut when we sell second hand items of our customers so we don't do a swap but we do have other options for you kung ganod smashed omelette we don't have our queue is usually very immediate so like we're talking about the time frame of like a week two weeks at the most so currently we don't have anyone slated for October November yeah so our queue is very in the moment kind of thing if you bring your PC in it gets scheduled right away and then it gets added to the queue and then we try to eliminate or you know through the queue as fast as possible so it's the time frame we're talking about for the queue is usually like three or four days is a maximum horizon one week on the outside two weeks at the very most already I mean we do have customers na we're waiting on them like they're trying to decide what they want to do with their builds LTT screwdriver thank you to the YouTube member who gave us two of these guys been very helpful our usual frame of mind isn't like that far out so let me just take you around the shop let me do this guy but then yeah ah okay here we go here we go alright so you can still keep the mic yeah okay you can still hear the mic but the the okay we're gonna go around make sure that you can still hear me right guys because the mic the mic should be transmitting properly alright looks like it's transmitting naman so our queue actually was pretty good for this week we had a bunch of builds but the guys you know pop them out quickly but now we have a whole bunch of today like parang dag saka nung diagnostics and cleaning and cable management so this big boy is for diagnostics and you can see here we're running a mem test mem test so that's for the RAM the memory that usually takes a long long time so madalas na we run it overnight actually we do a variety of tests that we run overnight whether it's GPU stress testing or mem test because a lot some kind of depending on the kind of test that you're doing it it can take a lot of time are these CF120 plus fans by deep cool maybe I mean these are the stock case fans for sure but these guys they have the cutouts in the fans that allow for better light bleed I think they're deep cool but I'm not sure I don't know who wants his PC but you might be happy to know if you're watching that so far the RAM test or your RAM is passing so we have a whole bunch of stuff down here I think some is for cleaning and cable management let me just want to dox the customer this ah so I don't know actually nice custom sticker here oh and also nice custom sticker on the on the GPU actually it's like a custom back plate sticker I am not familiar with the anime to be honest but this is a well thought out build actually maganda dito oh it's even a deep cube a deep cube it's a deep cool it's a mac cube the larger one the 310 maybe oh and it has the magnetic I do like me some deep cool cases just because they're so easy to open it has the magnetic pull out function just peek inside and there's the yeah there's a very nicely executed custom GPU back plate this is actually a well done build so everything is white um I don't like to be honest I don't and it's a strict smobo ah except the RAM seems to be like silver the AIO I think it's also ROG one of the older ones I think okay I don't want to break the I want to break the TG side panel pretty good I don't know what this is in for doesn't say on the on the tag that we put on each build this guy this one looks like a war machine I mean may ODD may optical disk drive classic okay got a bunch of other stuff here oh this one's an oldie too knocked off oh not a zigmatic case ba to para siyang airflow not so yeah you can even see like the I don't know if you can see the camera but the the dust pattern from the fan intake this one is a hmm what's this NDXD ba to this is the new H5 ah no it's a dark flash bad so some of these are in for diagnostic some of them are in for cable management we do have an insulation of the 620 digital except this is an AK6 ready oh no no we've been actually sige this is a we have two videos coming out this month one is I found an eight year old noctua thermal paste so it was from one of my my previous rig na i54690k pa sobrang lumanan niya and I found so I used to knock to a cooler on that and then I found the thermal paste that came in the cooler so basically the point of that video is do thermal pastes have an expiry date like kaya sobrang lumanan niya is it still effective and so we tested it using the kugar dual face in mesh mode so this is a kugar dual face and then we used an AK620 with a single fan so test setup pala to right oh and then we have an oh yeah we were actually the cooler master sent this to us like ages ago but we're only getting around to starting to play with it now where is our PSU bone ah okay ya so I was talking about second hand items these are the second hand items that we have the list is online you can also find the link in the video description below so the way that works is that as long as you're hardware you're a hardware customer padalam mo sa amen yung second hand computer parts mo it doesn't need to be from us just tell us the price and then we'll take care of handling inquiries arranging for pickup and things like that and we don't get a cut I mean if you set your price to 2000 and it gets sold you get 2000 wala kami cut at all even o to be honest it's a lot of work on the back end to keep track of everybody's second hand ah sorry and I did mention so this is the rear of the dual face we have another video about thermal paste coming up and that's where we bought a bunch of super cheap thermal grizzly cryonauts from Lazada from really dodgy hindi reputable stores and then we tested them against against an original thermal grizzly to see kamusta yung performance so we have two thermal paste videos coming out to be honest like those thermal paste videos are relatively easy to do but we haven't done one in a while we had a thermal paste round up I think like more than a year ago those are simple to do but they're fun and I think they're very useful and the results actually will surprise you both the noctua and those original versus possibly fake cryonauts this is the video we're coming out with tomorrow so Asus initially sent this to us at the start of the year the Ryu 3 I liked it so much I started using it in my rig but it's back in the shop now because recently Asus also sent us the Ryu Jin 3 so we did a head to head of these two guys to see which AIO functions better which one we would recommend you buy and things like that spoiler alert I actually was very happy with the Ryu 3 so I used that in my personal rig for a couple of months and I would have kept using it except we needed it for the we needed it for the head to head that video to be honest the results are not that surprising we do have a 4070 in stock actually we should just go through the GPUs very quickly so we still have some of the 1000 series GPUs we stock 1650, 1660 Super 4060, 4070 3050, 3070 usually we stock 3060 but this is cheaper pa than the 3060 and say what you will about the 4060 everybody agrees naman it's significantly faster than the 3060 so if you can get the 4060 for cheaper masabili siya sa 3060 no question you should just go get the 4060 which is why we're stocking the 4060 now yes there are a lot of people online complaining na mahal siya for what you get 1080p 8GB of RAM etc. sorry 8GB of VRAM but at the end of the day it's significantly faster than the 3060 and in Philippine prices it's possible na mas mahal pa yung 3060 so no brainer talagayon why would you get something that is slower and more expensive so that's why we stock the 4060 instead of the 3060 we'll keep doing that as long as we can source relatively cheap 4060s 4070 ah yeah this is already reserved for a build we're just waiting for a part here this also reserved for a build also we're just waiting for the AIO of that one this one parang tagal na nito don't quite remember what that is for oh this one I think is a custom build because I don't remember I think like the customer brought this into the shop that's been installed sa Amin because I don't remember getting it as a custom order so the shop is a bit messy again if you are around this week actually we kind of cleared it out already so you know we got a lot of builds done and things like that I'll talk about like one particular build in a little bit here's our usual test bench from where I usually stream I mean this is the PC I usually stream with but nice CPU block here from Deepcool LS series 720 or LT oh this is also this also a custom order this also a custom order this also a custom order actually because the 4060 we have over there is from palits oh pas na daw to you think the tech guys will be mad if I if I oh no did they these are all are exhausted TPs think the tech guys mad if I just press enter and then I shut it down pasado naman we do actually have a shop policy where everybody should turn off their PCs before they leave and if I catch a PC like I come in after hours tapos minahuli akong PC na bukas pa I will turn it off unless you know it's doing something productive like a memory test or something okay let me just run the ad again man I hope the microphone has been working this whole time pero parang tama naman sa pesto oop I was using a mouse alright 35 minutes in let me just play the ad again I will be see you after the ad break sa waka na ba sa unactivated windows mo well lucky you pinakabago mula sa cdkeyoffice.com windows 10 and windows 11 activation pose legit safe at pinakamura madadila ko morder hanapin ang windows version na gusto mo piliin o preferred wala pang 5 minutes nagsizigit ka na para sa windows mo maraming na kaming na tulungan Datte sa itin di perto ko but now I'm family love of my life Datte ing-resin walang perto sa nga life ko but now I'm a world class zumba instructor So web developer ako and content creator for a YouTube channel and ngayon ganun pa rin ako pero activated na yung windows ko kaya ako naghanap ka ng legit mura at original software checkoutcdkeyoffice.com checkoutcdkeyoffice.com checkoutcdkeyoffice.com Last pala before we head to chat these are also custom orders and one of the tech guys or one of our former tech guys is not he moved to a different company but we're still in touch is coming over and he's gonna build with these things an ITX build The video of which you will see or if you film niya tapos e upload namin So ITX build Let me switch back to the larger cam Alright So one like the most bonkers build Ah, siga, let me do the chat first, sorry Let's do chat first and then I will talk about the most bonkers build Subdances and waifus I think you're referring to the to the deep cool mac cube white build Nicely done We have not but we would be interested Sub-odgy Sub-moniker Sorry, I'm trying to position like sa I can see the chat and then at least you can see the camera Sub-yugo Sub-erwin Gaming budget 40% GPU 25% CPU I'm not sure if this is a question and I missed the question and you're answering the question But yes, generally if it's for gaming PC you want to wait the total cost in favor of the GPU Leo Magnae I think did somebody answer you na People did not stay after the ad It depends on the model Like a lot of people were complaining about the 4060ti like not much compared you know it wasn't compared to the previous ti 3060ti it wasn't that great But even the 4060 you can see is it 30, 25% better performance than the 3060 or something like that I mean something quite significant like that 4090 of course most expensive card also the highest like jump from the previous gen for me a lot of the old cards with super super talaga yung performance boost nila except maybe the 2060 or two supers which didn't merit the name but other than that usually datin when invidia would slap super on the card mas magatala yung performance increase in you know here it's like the next gen here the general narrative of the reviews is that yes there's some kind of improvement but overall invidia is banking on the fact na you might want to run DLSS3 which is only available on the latest 4000 series but I like like if you're getting a new computer parang even just on an emotional level it would be weird to go to a 3000 series like if you had the budget naman for a 4000 series and then you could argue that's not good value for money but in terms of absolute values may performance increase parin e so for new builds the decision is pretty clear if budget allows it if it's just an upgrade of a GPU then that's where it becomes dicey like I'm using a 3080 now I don't feel any need to upgrade because anything like a 4080 or a 4090 that's just too expensive for me I'm happy naman with the performance now so it gets trickier if it's just an upgrade but if it's a full build it's hard to recommend going 3000 series unless yung budget is a consideration and even then like nga yung 3060 versus 4060 it's only in the Philippines where the 3060 is more expensive 12GB version than the 4060 or at least compared to USSRP in that case you should find shops like hardware sugar that sell the 4060 for cheaper and go with the 4060 kasi mas malino naman malino naman talaga naman mas makaday performance at 1080p with the 4060 some people might argue but the 3060 has a 12GB version compared to the 4060 which only has 8GB but for me my philosophy there is a burden hand is worth to in the bush or meaning punta ka dun sa sigurado kaisa sa baka mas maganda and that's what that saying means like if you're hunting better a burden that you've caught already versus you might you have already one in your hand versus you might be able to get two pero hindi pa yung sigurado you'll have to jump into the bush pa to try to get them right now it's very clear that the 4060 where the current games is faster than the 3060 will 4GB of VRAM make a difference in future games compared to the acknowledged speed increase already in the 4060 personally I don't think so personally if ever it might be just one or two games but a lot of people are obsessed a lot of people are obsessed with VRAM and 12GB being minimum kuno that you need for games now but yung in terms of games now and frames per second at 1080p 4060 is faster than the 3060 so I really can't see any cogent reason to recommend the 3060 12GB na mas mahal over the 4060 it's just I mean the numbers are there and there might be one hypothetical instance like oh there's a future game that is better at 12GB even though the 4060 is faster now but maybe the bigger shaders they need more memory but yung again everything that's all hypothetical right now the games that we do know about the games that lots of people of benchmark the 4060 is faster so I don't see why you would get a 3060 na mas mahal So Patrick okay ba si prism plus over other known brands So just disclaimer they did send us we have it's hard to tell when we went through the shop but we actually have two prism plus monitors in the shop now they sent us one for review that was sponsored in the sense that they had some input on actually they didn't make any changes but they wanted to review the video before we sent it out so that one we already considered the brand heavy editorial control and we considered it sponsored because we got to keep the monitor after So full disclaimer and then second we attended an event where prism plus was there and we helped them out with that event we didn't get paid for it but we did kind of get a free monitor we didn't ask for it but they gave it to us so it wasn't a quid pro ko like it wasn't tindi naman siya palitan but just to say that we have had some dealings with the brand were on very cordial terms of the brand that said that said everything I said in that video the review video of the prism plus x240 something or other one of their gaming curve, gaming monitor I said it was good value for money it's true it's good value for money the quality of the screen for the price is very good so everything I said there I was honest about and I still believed that to be the case we are testing it long term because we do use them daily in the shop so we got another one also of a different model so we'll be able to see over time kung kamusta ba yung quality nila like yung mabilis bali sila masira and things like that but just like in terms of value for money I think it's they're very good I still prefer the ASUS monitors personally even just IPS to IPS kasi mas maganda yung for me the colors pop more usually on an ASUS monitor I still prefer like the tweaks they've done to how the monitors display the colors but yung nga mas mahal usually yung ASUS monitors compared to a brand like prism plus so value for money bang for your buck I recommend them we don't actually even sell them in the shop you can still buy you can get them directly from prism plus of lazada but they are a Singapore brand I did research about them before doing before saying yes to the brand and then before doing a review of their monitor they don't enjoy like their reputation in Singapore I don't know yung di naman ako from Singapore I don't really follow the local gaming scene there but like just from the comments that I saw on other YouTube videos from Singapore and Singaporeans also commenting it's not it's not a brand that is loved I don't know if that's an unfair assessment and an unfair reputation for them to have also because I'm very aware that for that particular spectrum people demand a lot but they forget that they're not paying a lot I mean it's that kind of segment of the market that sometimes feel a little that they want so many things but they don't want to acknowledge that to get all of those things mahal talaga siya I mean you know you probably would end up paying more so I think from an objective point of view they are good value for money in fact the guys in the shop have been asking me if we can get prism plus because all employees get a shop discount so even the tech guys our tech guys who are used to seeing a lot of specs or very knowledgeable they also want prism plus especially if they can get it as an employee discount but we don't have a supplier for prism plus we don't carry them but even the shop guys are interested so I think they're good value for money whether they last in the long term where we will find out I can't say now because we only had them for a month or so but quality performance wise for the price pretty good MAV I received the GP as a birthday gift how much is your fee if I have my rig built at your shop I'll just get the rest of the components from your shop if the rest of the components are from us the build is free basta our policy is if the majority of parts are from hardware sugar we will build for free if the minority so you only get you don't get any parts from us so you only get a minority of parts and the build fee is 2,000 but in your case where the rest of the parts are from us that's very clearly the majority of the parts then yeah, it's free stop Domus 09 not sure if I think I know who you are but I'm not sure ah yes imagine Starfield with a 4090 with a PG48 UQ although the Bethesda chief got himself in trouble for saying that so somebody asked him Bethesda recently came out with Starfield everybody's been either complaining or raving about it and then recently somebody he got asked online so he was doing an interview online I think with the Xbox chief actually and then or the guy in charge of Xbox and then so they asked the Bethesda chief how come you didn't optimize Starfield for the PC and then he was like we did optimize it maybe you just need to upgrade and if you think hardware sugar is snooty I think even I found that I kind of a snooty reply but you know that's off to I'm sure that didn't hurt his sales you know it's just like he was basically like think our game run slow then you need to upgrade kaya ba nang 5600X maglaroonong CSGO DOTA 2 while may emulator na grant sa background like blue stocks LD player Google Play beta yes pretty much 4k 60Hz TV for story base and 1080p for 165Hz for shooters and I'm missing a lot not having 1440p like personally I would say no I mean you already have 4k for 60Hz for story and then 1080p for shooters at 165Hz for me that's fine like for story base games you have the graphic fidelity of 4k I assume you bump up the other settings as well so you're really immersed in the story for me that is fine and if you have to go run and gun 165Hz and 80p and you want the lower settings for run and gun games I think that's fine but parang parang the question seem to be pushing me to like you want to get a 2k like I feel like you want to get a 2k my old primary monitor before was the BenQ EX2780Q which you still have in the shop that being said there are it's kind of an old model already so it's kind of pricey BenQ also is a little pricey but the quality is very good I can say from personal experience because I use that as my primary monitor for years it still is my secondary monitor one of my secondary monitors but not anymore for primary so that is 2k that is I forget if it's 144Hz or 165Hz pero naglaladaro siya doon but that said you can get newer monitors now na mas mura we do have them actually we have a very nice LG although that's not cheap but the quality the quality of the display also is very good and it does run fast both of those the LG and the BenQ are a bit pricey we have them in the store you can see it on the website but I think we have an MSI recently na 2k na mas mura siya Neko guy I'm not sure if you're the one with a build that we're just waiting for one item and actually I showed it a little bit here kanina but thank you for stopping by supplied Yogi so you have Don Papa so I was going through the desk of one of our staff here because I had to finish out a cable and they still have I still have good memories and apparently they still have good memories Don Papa because they're still keeping the bottles you know just as a bit of corporate history or a bit of history we emailed Don our 60k video and we hit 60k we wanted to do something you know a bit different so I read out mean comments live like in the sense that I was talking to the camera and then I was drinking live like every time I read a mean comment I would take a shot of Don Papa and we did a giveaway so Don Papa super easy to talk to they were super nice the rum was very good and we did a lot of people got a giveaway from that so they were super easy to talk to the thing is after that event they got sold so they were bought by a larger company na foreign so I haven't had contact with them after that so in contact ko was with the original team who were super easy to talk to and we haven't actually done like any giveaway for the 100k for reaching 100k so yeah Don Papa video along those lines would be welcome like I don't mind drinking Don Papa the thing is the mean comments have kind of died down and I don't even like to be honest I wasn't even super offended by a lot of the mean comments because I just you know you're on the internet I take it for granted that people will talk about why I don't blink why my English is bad why my Tagalog is bad why I wave my arms around like a crazy person why my videos are incoherent I mean you know a lot of stuff sometimes the comments are critical but they have they're productive in the sense that I agree that tama nga yung point and I should improve on that but a lot of the comments just kind of missed the end point completely like I have one video basically I say it's not A it's B and then the comments are like no no it's B and I'm like yeah man I agree with you I'm saying it's B but they just like didn't understand the video labo so I mean there are a lot of comments that either are like the whole not blinking thing that's or like I'm reading a script and like if you know the way I shoot my videos sometimes there's a script but even if there's a script I don't read it word for word a lot of the videos like 95% of them are there's an outline but there's no script because I like being spontaneous yeah so a lot of the comments have no basis at all and I really I really don't let them get to me and I find them funny reading them just like this internet is wild man but one of the sad things about reaching 100 plus subscribers or something there are a lot of there are less weird those I think there are still the same amount of weird those but just because we're kind of like a slightly big channel now they feel a bit inhibited about posting and if there are any weird those in the 27 people watching let me tell you or if you're watching on the VOD after let me tell you that please feel free to be as weird as you want and flame us flame me flame whoever I really don't mind it to be honest and I I'm amused I get a kick out of reading the comments so if we were to do like another don't pop a video like that it would be kind of hard to come up with mean comments because I do read all of the comments even though I don't get to reply to all of them and there haven't been as many as before you know like you have 5000 subscribers people feel they can criticize you for whatever the heck reason 15,000 subs 20,000 subs 35,000 subs yung na I don't blink my English is bad my Tagalog is bad why do I move my arms our hands I remember like one was saying like I'm not directing a choir why do I need to why do I need to wave my arms around I remember one na na comment daw siya last year about I think my blinking and then he tuned in again to a video a year later to sula pa rin daw improvement and I'm like and I'm like why like the sense of the sense of entitlement like like you should have taken note of my one comment and you should have improved on it and then a year later wala pa rin improvement I'm like I have a good enough self esteem that I really don't mind the comments from the internet I find them very entertaining I like reading them but yung na they have kind of petered out I've noticed as the channel has gotten bigger and I think that's that's a pity because maybe there are some good comments but they feel that they don't won't say anything na lang because for whatever reason although I mean the one time that I do get annoyed is that I'm just trying when I reply to a comment and then I am just trying to address the concern and then the OP the original poster so he comments on something and then I reply and then he's like stay humble stay humble I didn't mean it like that he feels that I took offense and that I'm attacking him but hindi talaga I'm just trying to explain in the shortest, simplest or as possible like why we did a video like that maybe because maybe he commented on why did you do it like that and when I reply on why we did it like that suddenly it's like oh stay humble stay ano that's what I don't like also about you know whatever silver plaque or whatever silver plaque people assume nabig lang lumakay ang mga ulo namin or whatever nothing could be farther from the truth malaki na ulo ko even before that malaki na ulo ko even before YouTube so you know it's nice to have reached 100k but people suddenly feel defensive or feel that I'm feeling defensive and the way I reply is just how normally would reply even if we had just had 100 subs or whatever so I think it is a pity that maybe some people feel constrained commenting anything now and I also feel it's a pity that some people might feel that just because we've reached X number of subs then the way we reply has changed it has not liya magnaya has thoughts on prison plus ayunga but again I can't really comment I guess I should like I don't really have gamer friends in Singapore but I guess I could ask I mean I don't know a bunch of Singaporeans maybe we should ask them ano tiga nila sa prison plus because he's the chief of the studies like you know if our game runs slow on your computer you need to upgrade wala pa rin wala pa rin liya magnaya hello from China Roses Makati ah I don't know if they'll be bringing it back kasi kahit yung 3,000 series wala nang super so I don't know if they're gonna be taking that back we don't have on stock but we can get it as a custom order and we have gotten it before as a custom order to a very loyal customer that particular customer he's bought so much stuff from us we don't have individual tallies of how much each customer has bought but I bet that particular customer would be maybe number one he has a problem like I've talked about this on stream before and if you're watching this like I love it that you buy all your stuff or what I can tell from the shop a lot of stuff from hardware sugar but I feel like I'm your drug dealer and I feel like maybe I should cut you off already because it's just not healthy for you anymore my eyes are actually quite terrible I've been wearing contact lenses since grade two my eye grade is like 600, 700 or something like that it's been like since childhood so I grew up with contact lenses and not the soft squishy kind of contact lenses but the rigid gas permeable the hard contact lenses which is what I'm wearing now but that soft ITX addict but my eyesight is actually pretty bad and I've been like that basically my whole life like since early childhood like I could be the poster case for see playing games and reading really destroys your eyes but that is not true there is new research about that there's a fantastic word article about that so if anybody wants to really know like why your eyesight goes bad it's not because you're reading late at night it's not because your face is so close to the screen when you're playing games I can send you the word article there is like scientific evidence they have narrowed it down to what it is so super important sub John Leonard Gomez from Indonesia are you Filipino and you're living in Indonesia your name sounds Filipino but at the same time what are you doing in Indonesia or if you're Indonesian hello unfortunately I do not know any Bahasa Indonesian but I feel a very strong kinship between our countries Philippines and Indonesia like you guys are one of the like I'm just assuming you're Indonesian but you could be Pinoy in Indonesia but you know Indonesia is one of the largest Muslim countries in the world the Philippines is one of the largest Catholic and yet we get along so well I think we we should be a poster child for for ecumenical relations and I really do believe that I mean I'm not being flippant about it we should be an example to the rest of the world that you can be of different face and still get along and we are very similar in terms of culture I understand but you guys are also kind of laid back I actually had a friend who is also a lawyer but he joined the diplomatic corps the Philippine diplomatic corps and he got sent to Indonesia he stayed there for quite a while had a good time here I am like going on about like Indonesia Indonesia the best but stay safe over there and yes from what I've heard about Indonesians they're very similar to Pinoy's thank you for ah I didn't know that Lee ang magnaye I will I will research that Riko no no rush when you have the budget we will be here ITX addict for sure top 10 maybe even top 5 maybe even top 3 ano ano which link which link the wired article I will post it like I just need to dig it up I read it very recently super interesting stuff I will post it in the text description sa VOD like gimme a couple of hours to look it up and then ano I will I will include it in the links below Indonesians are 3 times as laid back that is what I hear nga that is what I hear um there's a whole bunch of stuff here now it wasn't like this this is just today our queue was looking pretty good we got a bunch of new builds this week we got them out the store was looking pretty neat but just today like 6 or 7 pcs came in either for diagnostics or for cleaning so yeah we're full up again I will post a queue update um maybe tonight or for tomorrow morning you should I like to schedule them for tomorrow morning ah so yeah last question from Masato and then I do need to go guys because it's 7 o'clock I am a single parent because my wife is out of town so I need to get back to my two kids stuff pa in the shop before I get back oh then I have another errand to do after I shoot before I run back to my kids so yes I do need to go but last question from Masato ah but amura ng m.2 gen 4 ng Kingston NV2 ah you know if if we do have customers that request for the NV2 and um ah my concern about the NV2 is that the parts are not para siyang chop suwi um Kingston is not very ah strict about what parts going to the NV2 so you get it labeled as an NV2 the the product the product whatever NV2 siya but you don't know actually kong ane laman noon so some NV2s are better than others but you don't know kung may ane napalitan sa loob um and that's why kind of iffy about that particular model but to be fair everyone I know as an NV2 wala pa naman so there you go um but me personally I wouldn't risk it since there are models that may be not as cheap but just slightly more expensive and then yun the quality at least for me I feel assured about so yun I mean that that is my reservation about the NV2 yep alright thanks so much for watching guys actually you know um this actually I was going to post this to members actually so lea magnaya itx adic you'll see the more in-depth post about this maybe tomorrow I was I will be posting like our video schedule just so that the members know what's coming up and then another video that we're doing also for this month is that I take a look at some of the items that we reviewed and then I give like an update about them are they still good actually the whole angle of that video kind of changed to um when I was writing the script it was more like in my mind nagbago siya to a lot of people think you tech YouTubers are scammers like whatever the brand pushes to us oh itong mau sa to oh sobrang ganda nito so parang yung panguna yung scammers kami yung mga hosts yung mga channels that push products in front of people and just tell them bye bye bye um so to counter that I will be taking five items that we reviewed in the past but that we actually still use even after that particular review video number one to show that when we say that something is good we do really use it tuloy tuloy even after the brand is not looking even after the video has been published and have our thoughts changed because we have been able to use them for a long time um and and have our thoughts changed after the pressure of having to get the formal review video out because usually nakatutok yung brand dun sa formal review usually nakatutok yung brand dun sa formal review video but they don't usually catch anymore what you say after that video they're not watching as in depth anymore so if they're not watching will what we say change so that's the kind of the premise of that video and one of the items that I do talk about or I will talk about because I haven't filmed it yet is the ROG PG48UQ which I still love but there is one thing which didn't crop up in my review which if it had cropped up I might have thought twice about buying it so like we'll talk guys I mean it's a product that I really love it's a product that I spent my own money on it's a product that I use every day but there was one thing to be fair because it didn't happen to me with the review unit it only happened to me with the model with the unit that I have now but so yeah I mean yeah real talk so the video is like just like my honest thoughts again not that every time I'm on camera whether it's a live or it's a video it's always my honest thoughts but yeah there's one thing I haven't really like I talked about it in another livestream before but I haven't made a video about it there is one thing about the PG48UQ and it just happened to me just yesterday I was playing Fortnite for an extended period and it just happened to me yeah so you I'll talk about it more in that video yep so that's a video coming up Sup Rafael James I think you pretty I know your monitors your monitors are pretty good ay but I know ITX addict we can get the new Samsung once the new we just got offered the supplier called me last yesterday and we can get it cheaper than SRP the new G9 Odyssey the 49 inches na uled we can get that there's another one also na parang 57 or 70 something di atta 70 there's another one also nah it's even it's even wider like 59 ba or something pero it's a VA panel I mean yun lang yun e ay I cannot I can't even go back to IPS anymore uled it's oled or nothing but yeah we can get the new Samsung G9 na not that I think you already have enough I know your monitors are pretty darn good but maybe your nephew if you want to be generous Christmas is coming up but yeah we can get the new Samsung G9 Odyssey the oled one for cheaper and cheaper than the Philippine SRP we can also get the even wider one the new one that they just announced I can't quite remember of 57 inches ba or 70 or something past a certain size it's just like gargantuan and you just forget what actual measurements are but yun nga I mean my thing is that's a VA panel even there are other odysies VA panel siya so actually I have a pet peeve I noticed like when those monitors came out like the previous generation came out last year I noticed that Samsung tapped certain influencers na medyo geeky influencers but not really like PC guys and so like they were like geeking out over the odysie to be fair I've geeked out over the odysie but nobody mentioned that they were VA and I mean you know that really that's a very important thing to say anong panel anong panel type I mean because I can't it's you know VA yeah VA yeah I mean yes if you want to just for shooters if you want to be in your face dota I mean we've had an odysie in the shop one or two forget how many odysies you've custom ordered we have seen it in dota I mean it is impressive but you know if you want a story level immersion type like for a flight sim or a racing sim or even just like baders or starfield for example I mean you don't want the VA only reaches a certain quality and it's a very low standard if you've tried other types of panels yeah so you know they gave I might sound a bit better but I feel like they just gave it to influencers na konwari geeks and like nerds and tech guys but they're not really not one of the mentioned VA panel but for sure they have way more followers than us and Samsung is for marketing definitely they did a good choice tapping those guys but I felt it was criminal that nobody mentioned the VA panel although kung biligyan ka naman kung Odyssey I mean magre-eclamo ko ka pa di ba we would because we are honest in the reviews but anyway sorry liya magnaya we still don't have a TV supplier but I will let you know actually we do but not LG so it's like some weird brand na medyo mura so it's not LG yes that you know what I'm talking about ITX adic that new one is in white for 57 inches or something but yeah we can get that one also yeah but I am not suggesting that you get it because I think you need to slow down on your purchases but if you want to get yourself an early Christmas gift or your nephew or whatever I'm just letting you know that that is a possibility I know can you right can you imagine like an ultra wide with Starfield and then like what kind of GPU I've seen comments online saying that they have a 4090 but the FPS is like 50 or something but yeah probably going to end up playing that game next year because this December I'll buy the new Jedi survivor hopefully it'll be more than 30% off or something and then sure the next team sale after that pa si Starfield I'm going to be sorry I really got to go but I'm just going to be like really not really I'm just going to be slightly naughty I do have a torrent site that I frequent not saying that I download from there although that's kind of like having marijuana and not inhaling if you know what I mean but anyway I do have access to a torrent site and I notice na may pirated version in Starfield and I was really just kind of tempted because I'm kind of disgusted with myself not so much because I was tempted by the piracy but I was tempted because so that I could play the game so I could stream it and so that I would imagine there would be a substantial audience for that kind of stream and like I was thinking to myself have is this how far I've sunk that you know viewing metrics is kind of like there on the top of my mind and again it's not I don't like I don't encourage piracy that said yung mga ya okay I will be responsible and I will say that I don't encourage piracy but to be honest I do miss the days where it was super easy to pop into any PC store and get pirated windows pirated games actually I didn't um I mean I'm not going to lie when I was a kid you know ya maybe a stream for another time but I do miss I do there are a lot of things about the old days that I miss but ya so I was tempted by that pirated copy not just not really not for the sake of enjoying the game but because so that I could say I could go online and stream it because feeling ko maraming interested but I'm too much of a cheapskate to get it at regular price but I resisted ya that's like that's an honest thing I resisted I didn't get it I didn't get the crack copy but ya there we go this is a I feel that this is a legit strategy um like one of my favorite authors actually I forget if it's um uh Scalzi I forget if it's John Scalzi John Scalzi is a very good sci-fi writer um his you start with the old man series uh very very good excellent very entertaining writer I think it was him nice like you know he pirated my book and you read it and you enjoyed it you enjoyed my work um and here's a paypal if you want to donate um so it's not even like it's not even like shame on you for downloading my book it's it's like thank you for enjoying my work but ya I can't remember if this is Scalzi or the guy who wrote Rust so Rust is a now also sci-fi kind of like very fallout type of um setting it's now a TV series on Apple I think it's Apple I don't think it's Amazon it's on Apple silo pang ata I think they changed the title but it's also very good but it's based on a trilogy of books it might have been that author who gave that comment na if you downloaded a pirated copy and you like my work thank you if you like it enough to send me something via paypal or something here's the link but if not and you just enjoyed it thank you pa din and I think I think that's a very sensible approach by any content creator right there an author games TV series movies et cetera you still have your regular distribution outlets but I don't see the sense about clamping down on bootleg copies I feel that that's where you generate a lot of your hardcore fans and your hardcore fans will convert people that will eventually pay full price or even the hardcore fans themselves after they're done with it and then they buy a copy and then there was another comment back in the piracy was the only way back in the day and that was true for games that was also true for TV series like I am old I remember when it was very difficult to get a US TV series here especially if you're genre type you like sci-fi and things like that kids these days don't appreciate just how much trouble it was to get that kind of stuff back in the day but anyway I know, right? Tama si Smash Omelette Anyway, these are thoughts for another time I really have to A, shoot some stuff B, do another era and I got to drop off some papers in our storage and then I got to get home to my kids so thank you so much whether you are watching this on a pirated stream I do not know why it would be pirated like you got like non-optima like it's not like monetized on YouTube or whatever I don't know I'm very lacy-sphere about our own content like you notice all of our content is creative comments license you can just take it and use it just mention that it's from us like I really don't care I'm super liberal with our copyright and I think I think really that's the way to go but have a great dinner guys we had a video drop yesterday on what I've been keeping from you about my four monitors but not all of it PG48UQ may hidden ano pa yung that I'll get to in the next video podcast also dropped yesterday and in tomorrow we have a video dropping about AIOs Rio 3 versus yung Rio Gin 3 but thank you and good night to quote from another good series Mrs. Maisel sorry sub Casey Bolios


Hello everyone. Thank you for joining me today. I think it's just a short intro, you know I'm Simon Tottenham. I'm the Chief of Product Success at SkyJed for UK and Europe and not surprisingly therefore I'm based in the UK. Although as you can see on this slide over my time in product management roles, I've been lucky enough to work with many amazing organisations and fabulous teams across these countries. So it's a real pleasure to be able to share with you today some of my thoughts on the topic of product tooling and how by both recognising and closing the gap we can boost the productivity required to build a much stronger product function. It's a huge thank you from me to the team at Product School for helping to create this opportunity. So you know without sort of further ado I just want to dive straight in. I really like this slide because it's such a great representation for me of how fast product grew at a time in just one country. Now when I saw this stat a number of years back, well clearly as you can see two or three years back, it's just something that's never left me. I've tried to find some updated numbers but even chat can't help me with this one. So imagine what these numbers must look like across the globe, let alone in Sweden in 2023. And I think you know that's just a real segue for me into an easy segue into the problem statement of today that I wanted to share with you some of my thoughts and see hopefully through some of the chat or some follow-up what what your thoughts are and it'd be great to engage on that. You know we've grown so fast in product in such a handful of years but as I've observed in a number of recent years I'm not so sure tooling is necessarily kept up with us. There's lots of things on offer out there but let's just explore that a little bit further. So why don't we introduce this problem to you around the gap in product tooling, you know that's why I'm here today. I was keen to take an opportunity to to share a few of my thoughts on the product tooling landscape and they're based upon the fact that you know I've worked now in various product management roles over the last nearly 12 years I think it must be now. Probably more to be fair because when I got started it was you know it was very new in the UK and since then you know the roles have just moved on so fast of course and I think I was probably already in a product role before I was formally really ever in a product role. There was around 2011 when I first got my teeth into my first product role becoming one of the first product donors at a major UK supermarket brand. I had no idea what it really meant. I had very you know I was very much looking forward to a fresh challenge. I've been operating in a business analysis role and I just didn't feel as if I was getting much in the way of momentum or enjoyment from that but here was an opportunity to do something completely different. The whole point of that introduction to the product you know is that it meant I was immediately sort of thrown in at the deep end and you know I would now frame around what was really seclusion based in terms of the tooling that we were using and probably certainly as I'll explore a little bit deeper here many of us are still using to this day. Everything that we were doing was was all about forming and managing that backlog and then that kind of eat sleep repeat process and focus of getting stuff moved and shipped. I don't really remember that many conversations about value creation or customer insight or what the key results should be that we were targeting and you know it was still nevertheless though a new lease of life and it was the start of a wonderful journey through many varied product roles that I've been lucky enough as I said in the introduction to have over that time. So as these roles matured more into leadership positions in recent years of course your focus changes the lens through which I've been looking at product teams in recent years moved much more from the near to the far a more umbrella sort of aspect view across teams and thinking more strategically about you know what it was the sort end-to-end perspective of what that team needed. What I came to realise was that once there are of course a huge number of different tools and toolkits out there that help the product role to be successful and I just didn't see enough of that kind of support from organisations. You know there's plenty of support for tools that would increase or perhaps measure our output here when it came to that enhancement and step change for the product team specifically but this wasn't a great deal of type for that investment and then you know at least not unless it boosted output again you know or made delivery dates more clear or just created more general visibility and you know that sort of helps to frame the problem state for me that we you know we need to help ourselves more you know we need to help our teams and to help our organisations to understand that there is now a much better way forward and that there is a gap and it's not just for product teams but it's for the overall organisation to be much more product framed and product led in its mindset. You know I'm going to just take us through a number of slides here which are just a journey to paint some of that picture and some of the potential wins that we can target and better outcomes that we can target to the end. For me it's quite simple you know in many of my recent conversations across the network particularly since it moved into a new role and those kind of conversations are much more prevalent in what I'm doing right now. There's a pervading theme at least eight maybe out of ten of those conversations lead back to some kind of statement from whoever it is in whatever product roles that suggests for all of that best will in the world that most of the product managers the product teams are drawn back to base and back to their feature factory. I've lived this myself and arguably far too often there's a great deal to do to craft an environment and a culture that pivots us away from this kind of approach and embraces those opportunities that I think we all hear so much of and we crave about value and about outcome. Product tooling can be a significant driver for that and can underpin a difference in ways of working and thinking. Not only can it do this you know create the potential to unlock in teams that they can be much more value focused and value centric in the way they work can also be a beacon for change for a lot of the other functions around us who might typically drive us much more towards the feature factory mindset. So product tooling can help us to focus on those right outcomes and it can apply the brakes to a more output centric measure of success. But you know I mentioned earlier about how product is is really grown so fast but you have product tools kept pace with that growth. I think we've all got a great appreciation I'm sure from all of the material we read in the conferences we attend etc. I've just how much product management has grown over the last 5 to 10 years and continues to grow and that there's so much great content out there. As we attend more of these sessions in person or online the messages that are all related to best practice to goals to skill sets they continue to enthuse you know go to all these conferences and everybody's absolutely buzzing with the wonderful talks and presentations and content and they demonstrate the pace at which the product space is really pushing ahead. However as this picture seeks to outline you know product tooling becomes a bit of a back marker potentially and struggling to keep up with the pace which is being set at the front. Therefore is that sort of inadvertently beginning to hold us back not least from just some of the points I've already made. We've seen such a significant growth in product roadmap over recent years but that in itself can't provide all the answers to everything a product manager really needs. There are many other tools that also contribute to that overall growth journey but are they all really ticking the boxes that a product manager wants and needs and is looking for. I'm not all together convinced they are. So you know I've written a few blogs in SkyJed recently about how in particular about how product catalogs can become sort of lost to a very different intent and become absorbed by tooling with other priorities. It's clear to me we need a step-changing tooling that supports the core of what product managers are all about and about what we need and that embraces the product's journey through their own lifecycle of those products rather than being something to continue to just add more and more through that feature factory to the product. So as I've just alluded to our product team is being held back as a result because if we are frequently being drawn back into being a feature factory and with a toolkit that's supporting our desire isn't I should say supporting our desired growth is it fair to suggest that it's holding us back a little. I can draw upon enough experiences as I'm sure you can of seeking to drive investment in toolkits to support our growth specifically as a product function. However when that sort of push comes to shove moments the appetite in the budget is rarely in my experience made available for it. You know hopefully that's beginning to change and hopefully you're seeing it change but certainly in my experience there have been some deflating moments a little bit where that hasn't been able to really get the momentum it could. As you get more and more uptake of the role of CPO and as that becomes more widely adopted then perhaps that voice will become louder and the present stronger and therefore the decision making the budget holding moving more directly into the product space. I don't think I've seen enough of this just yet maybe that's a regional thing and perhaps you know maybe we see more of that in certain regions than others. You know and I look forward more to seeing organizations create those environments where that kind of thinking can really thrive. So in the meantime if we're not invested and supported in this manner you know it's inevitable we'll simply be drawn back by default into that world of output and with the tools that are there to underpin that and it often feels like that sort of whirlpool effect and sort of drawing us back into it. So sort of finishing off this little bit of a section. In summary it feels to me like being like the horse with the blinkers on by applying the blinkers to product teams, our vision and opportunity gets narrowed. Yeah it achieves the goal of keeping us focused on shipping and delivering more but what's the cost? I'm going to move on to some of the impact areas a little bit later but for now I would just ask you know that we ask ourselves if this is or if this has been happening in your environment so that you can recognize this then if you do then what could you do differently to seek a much better outcome? So what's the impact of seeing a gap in tooling for product teams? You know I think to affect any form of change we've got to first recognize that that problem exists and you know hope that what you've heard so far does help to support that and if you can relate to it in your own experiences then you know let's take a little bit of a deeper look into what some of that impact is. So I think first and foremost you know challenge us all to say that we've worked somewhere where this question never appeared. What is product and what does it do? It's been a constant theme during my time in products. Not only are we hearing and reading so much about products so are our colleagues from different functional areas and you'd think that would help to smooth the path to a much better outcome but why doesn't it always seem to do that? My take on that is that by having a gap in product tooling where we're sort of fueling the viewpoints with a different agenda. Typically this agenda as I keep saying is about output and it's about the need for more and not so much about how sometimes less is more. If the tooling that we used is measuring output and velocity and throughput etc. then it's keeping us away from more value based measures of success and you know I've watched teams get consumed by that and as great as those measures are in a place that they have not necessarily really help the product team to grow and to thrive. So for me what it does is it further adds and fuels a more fragmented tooling landscape. So when I talk to product managers about how they track the value that they create and often it's all too rare then they're reliant upon the other people and departments and as a result on other tools or other data sources and that creates that fragmentation. So by not having a centralized or single source of truth for your view across all of your products and their product life cycle then we fragment into a world of disparate tools and sources and inevitably that just becomes too hard to maintain and manage that means everyone again gets withdrawn back into the easier spaces, the easier worlds where those kind of tools are in play and you know the overarching result is that strong appreciation of what product management is all about just becomes much harder to achieve. So often there's neither the time nor the inclination to do so and that tooling gap for me as I continue to observe is only fuelling that fire further. I think one of the things which has really been a great part of my journey in recent years is the opportunity to get so close to such talented people in product and arguably this is the single biggest impact area. I've hired so many talented product people over the years and particularly in recent years but I've gradually watched many deflate by the environments created around them which are just not giving them exactly what it is that they were hoping for and looking for. So culture and environment is everything and creating a space where you can continuously learn and develop and most importantly then put that into practice but you know as you seek to do this and you know we've been able to attract great talent of course but however retaining that talent has become much harder our market is filled up with a plethora of amazingly talented and ambitious product people and they deserve an environment to thrive in and part of that environment is about toolkits. So organisational cultures are a key contributor sometimes to holding them back and you know an appetite could change that sometimes rarely materialises and that can again as I've said two or three times now it can help to help us revert to type. So if your environment and culture change has been successful you know I hope you can see how this does unlock sort of greater retention and that you don't have a huge amount of attrition in your teams but you know eventually the direction shift going back to delivery and outputting some of my experience and the team does then begin to deflate and what happens the attrition rates rise and the evidence is there for all to see their facts their things you can't deny and there are always underlying reasons and and drivers for why that's happened. So basically in summary you know you'll lose your talent unless you properly invest in what it is that they want and what it is that they need and tooling is very much part of that landscape. I mentioned about defaulting back to tools with the same old focus so by not seeing and embracing the tool sets which are emerging for product managers the pathway becomes the pathway becomes that very simple default back to all of those usual tools with their as is focal points. My own experiences as I've mentioned far too often have come down this pathway at the core of product development we find all the tools we're used to having around us for a considerable amount of time now and these tools typically and often promote an agenda of delivery and service and they lead us back into that sort of narrow blinkered output focused environment. The worst part of this for me is is that it defaults us back into that same old thinking it becomes almost too like pushing water appeal it's too hard to push against so as a result we're effectively stifling an opportunity for growth for product managers and for teams as a whole and you know I personally find that such a shame it's a key it's a key part of the reason why I chose to focus on helping to evangelize this message now through what I've chosen to do with my career at the moment and you know and that's about the need to invest in product teams and to listen to what it is that they're looking for give them those toolkits allow them to to trial and learn and grow and develop those toolkits that will give a greater effectiveness and presence to the product role. I think that's ultimately where it's all about it's you know a different level of effectiveness for product teams I'm very passionate about this and how is hopefully you can pick up on and you know I've watched the energy spill from product teams who feel like they're absolutely truly able to make a difference in what they do where they've got that investment that empowerment and all of that motivation who wouldn't want to do that and part of the that landscape for them to be able to grow is to do so with a basis of fantastic tooling to help them. So you know following on from that last message this is really about opportunity so in this area this sort of segment of a few slides I've talked about awareness about deflation about defaulting back to the as is the underlying driving factor is about that output focus and one which really impacts product teams so significantly and where you know one key impact is in that tooling position so when you're advocating something different it's not it's not often only is it really you know a hard slog to prepare and articulate your message it's also some time consuming that I feel some of the impetus can be lost there's you know that's such a shame and I you know have enough experience of it that I thought now what could I share with you that would help to clear the path for you well for me it's pretty much down to being able to invest the right amount of time in your product strategy and I don't just mean the strategy for your products but the strategy specifically for your product function and how that is to move forward and how that's going to grow so you know too often we look at these objectives as something of a side initiative and that means a small percentage of time is going into it the day job will always be there to haul you back so to make it happen define some roles which are specifically aligned to this and hire or succumb to these positions for a period of time now you'll you'll meet some challenge and push back from others of seeing the value in those activities perhaps but remain firm remain focused and the values are absolutely there in helping for you to drive more towards a product led organization that in the way that everyone thinks and operates it's across everybody here but it's upon us in product to to help to promote something which is which is new because old habits and practices take some breaking so if you're going to find a silver bullet and I'd say tooling is right up there in the silver bullet list it you know this can tangibly demonstrate the impact of me being more product led in the mindset and the actions across the entire organization and what kind of challenges does this create as a result for us well I've mentioned earlier about the deflation in product teams and the attrition it creates as an example to build upon you know I once worked in a space where we tried really hard to promote a different understanding as to what product was and is and we sought an endeavour to build a culture and a pin by learning and development by freedom for talented product managers to express their abilities and as a result attrition was the smallest across the entire department however over time this this just couldn't be sustained and we were always being hauled back into the promises of output and delivery mindset dates costs etc and and this began to outweigh the sort of true reason for our purpose so the creation of consumer and organizational value diminished you know as this happened and noticed the attrition rates begin to rise and this shouts loud for me for the right environments and cultures and having the right tooling in place to demonstrate the intent of the overall organization to invest in the product space and that should be as I keep saying considered a key contributory factor to some of the attrition you get so investing your product tooling in teams or someone else will attract your talent into an environment that has what you don't have I mentioned a little bit earlier about how soon and how much is the usual sort of return to size everything cost everything and make a promise around everything I've observed plenty of product managers who have no problem with this and solidify their own positions with it as almost their own operating model for me they're not the product managers of today of 2023 and beyond and it's something to be aware of and make sure you have a plan to address tooling again and everything that goes with it it's something of a barometer for me as to how you're shaping up as a team if you have a team who's seen embrace that opportunity you'll be less focused on cost and date and more about creation and measurement of value so if you can select tooling that will both simplify and power that strategy you know don't make it feel like an overhead or an unnecessary use of time if you do I promise you you're on the verge of falling back into those old ways of thinking and operating so allow the tooling to be your your magic wand your bag of you know magic gold dust whatever it is but it's something which can really light up that journey for you one of the great and sort of simplest opportunities that comes with tooling focused upon product is making sure you become the first to know about any issues and opportunities so if you set your tool kits up to trigger and inform you when something is degrading or improving well that's placing product front and center it demonstrates that you have your finger on the pulse and that you know and will diminish that sort of reactivity approach all the time you know too often I felt often like I was the last to know or our teams were the last to know so by the time the issue reached me it had been through so many hands inboxes conversations and then my role was pretty much expected to just fix it or deliver a solution that some others had already decided that's not allowing me in my opinion to be the best product manager I can be and I completely think that it's limiting my ability and the team's ability to make the right recommendations and the right decisions about the journey for the product so if your tool kits are highlighting risks and issues for you that's great i think that you know first and in addition if they're also highlighting areas of growth then you've got a great opportunity to make decisions and divert resources to further improve those growth growth areas you know the agility in that is really empowering and engaging and rather than just keeping on shipping the next thing and reacting to fix the next issue now you have the ability to make decisions and pivot and embrace those growth opportunities this is where it's at in the product space so don't you know over engineer it simplify it and make it effective with the right tool kits that you need in your product space so i'm going to wrap up and just go through a couple more slides to finish off and think about what what the wins could be what do great outcomes potentially look like well yeah i can't deny that this statement we've all heard it many times before has been at the forefront of lot of my leadership message in recent years you know don't get me wrong there are projects there'll always be projects they won't go away but if we allow projects to be the only other main show in town we'll again lock ourselves back into a time and cost conversation scope and requirements will be the driving force and without fail everyone loves to have their say when it comes to scope yeah it is sort of effectively gives everyone an opportunity to wear a product hat then reduces the effectiveness i think from what i've seen of those actually in product roles in the teams i've said you know for many years now we're a product team we build products which have a life and we focus less upon delivering products that are all about just the cost and the time the other projects if you like easy to say pretty tough to execute so product tool it can help us again you have mentioned that's all the the wise and the impacts earlier on about this but the clue is in the title it's a product management toolkit not a product product management tool and or a project management tool i should say so embrace it for what it stands for and for the opportunities it creates to power up your people your practices your teams and ultimately then to allow you to just continue to build better and better products so grasp this opportunity with both hands allow tooling to be the vehicle which triggers and supports it you know too often we get trapped in the near everything that's happening now um and you know the the opportunities the ones that are more proactively highlighted by your tooling so they can allow us to ideate to innovate and to think more into the future into the middle and the far and this the point here is that this that the opportunity doesn't have to just be in the changes you can make in your next iteration it could be a pivot in your focus you could be you know rewiring the medium or even the longer term roadmap you've got your finger on the pulse and that's powered by tooling that you can look at every minute of every day and is helping you as you refine it to um you know quickly identify and make quick decisions overall i mean i could do a full session i think on on the simplification of the tooling landscape now i was at an event recently where a lot of the attendees were chatting about returning to old tools when they go back to the day job um and but a few talked about a situation where they had too many tools and often those tools were selected by other functions so as a result they were struggling to understand the intent of what their now overall tooling landscape looked like um they weren't sure really where they should be placing a lot of focus on in their time so the learning for me is that via maybe more integrations more consolidations we could significantly simplify the tooling landscape and with key product management toolkits at the center of this experience they sort of become the centerpiece of the union if you like so finally and you know i just want to return to the point referenced earlier with the opportunity to enhance the product role um and the role that we should be playing in organizations um using toolkits specifically designed for product and teams has the ability not just to answer the many challenges i outlined earlier can fundamentally raise the bar for the role of product and ensure that others more readily understand you know what we are here to do and indeed what we're not here to do because i think sometimes that is is too often missed i'm a firm believer in it's all about the team and everyone targeting common goals but in product we can't wear every hat and everyone else shouldn't try to wear our product hat i'm sure you get that intent there are boundaries in roles that help to make our teams much more effective you know when i was very much immersed in those roles i saw how well this worked we were a tight team we solved everything together we all had our input and we definitely benefited from knowing the boundaries though between our roles cooling again can help us to define this and in the space i'm now working i really value that product managers can give complete visibility via the tooling to all their all other roles and all the users without feeling like their work across the product lifecycle is is being overly compromised by per se too many fingers in the pie so you know these tools are out there to benefit us um and it's really a great opportunity for us to get out there and to embrace them so they're my thoughts for today um it's amazing how fast the time absolutely flies by thank you for taking the opportunity to to listen to some of my thoughts around the product tooling landscape and and the difference that it can make and some of the things we need to watch out for um a little slide at the end here just to say um who i am again and to to open up that if you'd like to get in touch please do it would be a pleasure to further the conversation with you and learn about some of the the challenges and the opportunities that you're facing when it comes to your product tooling landscape all the very best good look