On the morning of Friday, July 14th, a vehicle accidentally rammed into one of the entrances of the United States Post Office in Prestonsburg. The brick pillar on the right-hand side of the door was destroyed and left to brie in the way of the entrance. First responders from Prestonsburg Police and Fire Departments were quick to the scene to assess the property damage and check on the well-being of the driver and anyone else around the building. At the time of this report, it is unknown if anyone was injured in the accident. However, the entrance is closed to the public for the time being. Despite this, the Post Office plans to continue operating under their normal hours. Mountaintop News will provide any updates as they become available. Reporting for Mountaintop News, I'm Nick Colm.


Never satisfied that's kind of the makeup of our football team to continue to build on the things that we're doing well to make him even better and the things that we need to improve on continue to focus on those. Never satisfied means that no matter what you did yesterday and the Titans get it done again. You will look to improve today and find ways to be better today than you were yesterday. Credit to everybody that's in that building every day working to be able to do things like this take all of us and we're not done we're not satisfied. Oh have some of that! The monster Derrick Henry the butler did it! What a move! He tries to turn it up, dives in! Sack! Going for Brown in the end zone that's crazy Arthur won. We want to do we want to do we got to stay locked in on all three phases bro. Yeah we never satisfied let's go.


Good afternoon, welcome Planning Commission members, staff, and guests. Multiple staff members are here today to ensure that the Planning Commission meeting runs smoothly and all applicants and members of the public are able to participate in the meeting at the appropriate times. If you are here today and would like to speak about a case, please provide your name clearly into the microphone and please be sure to sign in either at the back of the room or at the podium for documentation purposes. If you're here today to speak about a case, you must speak up when the chairperson calls for public comment. And I'll do a quick roll call. Mr. Cohn. Here. Mr. Cook. Here. Ms. Davis. Here. Mr. Hart. Present. Mr. Osorio. Here. And Ms. Thomas. Here. We have a quorum. I'll give a brief overview of the meeting format. So applicants with requests before the Planning Commission are allotted a presentation time of 10 minutes. This time should include but is not limited to an overview of the project, case history and any pertinent meetings held regarding the request. This time also includes all persons presenting information on behalf of the applicant, such as attorneys, engineers and architects. The time limit does not include any questions asked by the Planning Commission or staff regarding requests. And during the public comment period, members of the general public are given the opportunity to address their concerns in intervals of 2 minutes. After the public comment period, applicants will have 5 minutes to respond. The administrator has a timer and will make presenters aware of when their time has expired. The Planning Commission reserves the right to amend these procedures on a case-by-case basis. And at this time, are there any changes to the agenda? There has been one change since publication. Case number 6, which was S-Plan-2024, 500 Block of Spears Creek Church Road, which was a site plan, major site plan review has been deferred. And other than that, the agenda stands. All right. The Planning Commission uses the consent agenda to approve non-controversial or routine matters by single motion and vote. Examples of such items include approval of site plans, annexations and street names. If a member of the Planning Commission or general public wants to discuss an item on the consent agenda, you must speak up after the consent agenda is read. Then that item is removed from the consent agenda and considered during the meeting. The Planning Commission then approves the remaining consent agenda items. Will staff please read the consent agenda? Certainly. First is the approval of the February 8th, 2024 minutes. Second, under future land use map amendment and zoning map amendment for appending annexation is annex dash 2024 dash 0003, 2.65 acres on the south side of Jacobs Mill Pond Road. This is a request for recommendation on the assignment of the land use classification of urban edge residential large lot UER2 and the assignment of zoning of a planned development district for appending annexation. The property is currently classified as neighborhood medium density and zoned plan development by Richland County. We'll trouble with the slides. No worries. Sorry. Is there anyone here to speak about the Jacobs Mill Pond Road property? Seeing none, we'll continue. Okay. The next case is annex dash 2024 dash 0004 500 Spears Creek Church Road request recommendation on the assignment of the land use classification of urban edge community activity center UEAC1 and the assignment of zoning of institutional general district INS Gen for appending annexation. The property is currently classified as neighborhood medium density and zoned light industrial M1 by Richland County. All right. Are there any members of the Planning Commission or members of the public who would like to speak about the Spears Creek Church Road property? Seeing none, we can continue. The next case is annex dash 2024 dash 0005 4543 Broad River Road request recommendation on the assignment of the land use classifications of community activity corridor AC2 and urban edge mixed residential UEMR and the assignment of zoning of employment campus district EC and residential mixed district RM2 for appending annexation. The property is currently classified as mixed use corridor and mixed residential high density and zoned residential six R6 by Richland County. All right. Again, are there any members on the Commission or members of the public who would like to speak about the Broad River Road property? Yes. Yes. My name is Jason Corsi here to speak on behalf of Broad River in favor of rezoning it to EC employment, lives employment campus for the front half. We find there's a lack of affordable small business space. Sorry. We're just. Go ahead. Are you? Oh, for it. Yes. Okay. Thank you. Okay. Yeah. Thank you. All right. Let me just clarify if there's anyone that would like to speak for it's automatically on here for it. If it's in opposition, that's what we're looking for, but I do appreciate that. Thank you. Thank you. I think we can move in opposition to the next next case. Next is case 5 annex dash 2024 dash 006 1101 Kenley Road request recommendation on the assignment of the land use classification of community activity corridor AC 2 and the assignment of zoning of community activity center corridor district CAC for appending annexation. The property is currently classified as neighborhood medium density and a priority investment area and zoned residential transition by rich Richland County. All right. Are there any commission members or members of the public who would like to speak about the Kenley Road property? All right. We can continue. Okay. And since case 6 was deferred case number 7 is SN dash 2024 dash 001 a street name request name a street within the 4600 block of Percival Road Clothing World Drive. The properties are zoned RM1 residential mixed district and M1 light industrial within Richland County. And is there anyone here who would like to speak about this street name request? And finally case number 8 is SN dash 2024 dash 002 a street name request name a street within the Astoria subdivision Astoria Drive. The property is zoned RM1 residential mixed district. And last but not least is there anyone here to speak about this street name request? And I don't see any comments from commission members. Seeing none, I'm going to take a motion on the minutes last month's last month's meeting minutes and the consent agenda. Mr. Chairman, I motion that we approve the February 8th 2024 minutes and the consent agenda. That's printed. Thank you. Can we get a second? Second. All right. All those in favor signify by saying aye. Any opposed? I just have it. You move to the regular agenda. The planning commission will now for the regular the planning commission will now move forward with those items on the regular agenda. And we'll use the following outline for regular agenda items. The administrator will introduce the case. The applicant will have 10 minutes to make a presentation. Planning Commission may ask questions. Public comment period will be open to those present. The public comment period will then be closed and the applicant will have five minutes to respond to the public comments. Then the planning commission may ask additional questions of the applicant to which deliberation and action by the planning commission will follow. This brings us to our first item early this brings us to our first case on the regular agenda which is S plan 2024001 at 2109 through 2121 Sumter Street 1212 through 1222 Scott Street and 2110 and 2120 Main Street various TMS numbers. This project entails the construction of a plus or minus 103,000 square foot two building four-story multifamily mixed use development on 2.32 acres on the south side of Scott Street between Main Street and Sumter Street. The proposed building will contain 102 units, 61 bedroom studio units, 81 bedroom units, 82 bedroom units, amenity space and surface per parking lot. The applicant is proposing 1800 square feet of commercial space for retail or office use. The required off-street parking spaces for this development is zero whereas the applicant is providing 91 service parking spaces and nine on-street parking spaces. The applicant has provided a traffic impact study that has been reviewed and approved by the City of Columbia's traffic engineer as well as SEDOT and if the commission is inclined to grant this site plan approval, we would request that they do so with staff comments and I believe the applicant is present and can explain their case further if there is no more questions for staff. Thank you. Do any of the commission members have questions of the amendment for staff? And I have one question for you to just to be clear, today is purely to evaluate site plan itself. But it's correct. Okay. The use has been determined to be multifamily and it is approved in this zoning district. And this will just to make sure I understand there's two, are there two zoning districts here? There is. And it's the uses in both? Correct. Okay. All right. Is the applicant here to speak about the project? Good afternoon. My name is Hunter Shealy. I'm a civil engineer with the land plan group located here in Columbia and we're excited to be a part of this multifamily next use development which includes 102 apartment units, a resident center as well as a leasable retail commercial space. I would like to thank city staff for their comments and recommendation for site plan approval. We see new issues meeting the conditions noted in their case summary review and look forward to progressing this project on behalf of the applicant, I'll be happy to answer questions if you have any now or later. If none at this time, I'd like to introduce the owner agent Lauren Taylor to give an additional overview of the project. Thank you. Good afternoon commissioners. Many we're excited to be here to present the project the Woodley. My name is Lauren Taylor and I'm an owner's representative and I'm here to give a history of the public questions. I live in Elmwood Park right across from the proposed project and I'm excited to be a part of the project. I'm joined by two colleagues, Lisa Persaud, my fellow owner's representative and Dylan Goff which is our legal counsel. Although we've been very flattered by positive feedback in the media and from the public at large, we are aware that some neighbors have expressed concern about the project. So I think it's critical that we start with a statement of fact so that there's no risk of false information.  We've worked closely with various city teams to design and refine the project and we're honored that the city staff has recommended approval with staff comments. We've worked importantly in addition to meeting all the technical requirements, this project will look and operate just like any other apartment building. It will be professionally managed and maintained, leases are long-term only, customary resident screening standards will be applied, customary community rules and guidelines will be in place such as limitations on noise, social gatherings and cleanliness like you would expect in any apartment community or HOA. We plan to offer typical resident services like free Wi-Fi for residents and coffee in the mornings. So the core question today before the commission is do we meet the city's requirements for development? The answer resoundingly is yes. Not only is our project in full compliance with the city's master plan but it's also consistent with all of the recently approved projects for the Main Street corridor. As for the community members in attendance today, first I want to say thank you. We've had many meetings with you both formal and informal, large groups and small, in-person and via email and we've really tried to listen to and incorporate your suggestions into our plan. As you can see in the submission packet, the design and aesthetics of this project has really improved thanks to your feedback. We wouldn't have reached such an attractive design without your help. Second, during our many meetings, in addition to hearing your constructive and helpful feedback, we've also heard you ask questions or express concerns about who might live in these apartments. Our messaging has remained consistent since our first meeting in 2022 but again, we want to be exceptionally clear to you that we are building a normal multi-family apartment building. Since you've expressed these concerns, we want to ally your fears. If you're worried that this is a homeless shelter, it is not. If you're worried that this is a transient living facility, it is not. If it's a soup kitchen, it is not. If it's a rehab treatment facility, it is not. If you're worried that this will be a center for social programs that will attract outside non-residents, it is not. While these are wonderful social causes, we are not experts in these areas and it's not what we do. What this is is a normal apartment building. Just like any other apartment building, our minimum lease term will be one year, all residents must meet normal rental qualification standards and follow normal apartment complex guidelines for being good neighbors. Simply put, we're proposing to invest more than 30 million into upgrading the neighborhood, transforming an empty crime-bredden lot into a brand-new apartment complex. Finally, after our last board meeting that we attended with Cottontown, I would like to make sure that you don't misunderstand my replies to questions you may ask. Fair Housing Law is exceptionally clear. As a real estate professional, it is illegal for me to take any actions or make any statements about who can or cannot live in our buildings. We're building great housing and we will rent it to qualified applicants regardless of race, color, age, nationality, sexual orientation, disability, gender identity, military status, family status, or source of income. These rules apply to every developer in the United States, period, no debate. So when you have to ask questions about what types of residents will live in our homes, it's not a question that we are willing or able to answer. This is not because we're trying to be difficult or evasive, it's because it's the law. My answer will be the same for anything that you may ask about who might live here. Just like every developer on every project, we genuinely welcome all qualified applicants and we will treat everyone fairly and equally. Commissioners, I'm grateful for your time today and we're grateful for the opportunity for the Woodley to be a small part of a much larger rebirth of the Main Street corridor. My team and I are delighted to answer questions around the submission that you may have. Thank you. Are there any more presenters on behalf of the applicant? I'll be very brief because I think Lauren covered everything, but my name's Dylan Goff. I'm the owner's legal counsel. My family owned Dylan Goff. Thank you. And my family owned and operated a florist on North Main Street for 80 years. I went to preschool at Park Street Baptist Church. So when I was approached to be part of this project, I was very excited to see some renovation and renewal in that part of town. Thank you. Thank you. Do any of the Planning Commission members have any questions for the applicant? I have someone save them. At this time, I guess there are members of the public who would like to speak for or against the project. We'll take those when you come up. If you could please state your name and speak into the microphone. We would appreciate it. Good afternoon. My name is Denise Wellman. I am president of Cotton Town and want to first start by thanking you for all that you do on behalf of our great city. You should have received a letter from Cotton Town dated the 12th of March. I want to confirm that you've seen that letter. OK, thank you. I want to state again that we are against this project for the reasons stated in our letter. And members of other downtown neighborhoods stand with us against this project. I'm asking the members of Cotton Town and the other downtown neighborhoods to stand so that we can publicly show you that we are against this project. Thank you all. What some members of Ghost Rider have spun with the media this week is not consistent with what members, other members of Ghost Rider have shared with our neighborhood for the last 17 months. In fact, I have about two and a half hours of meeting minutes here on this device between Cotton Town and Ghost Rider, providing evidence that either members of Ghost Rider are not on the same page about this project or that they do not feel that they need to provide the full truth in order for a project to be approved. I understand that your time today is extremely valuable and I won't play this for you today, but I'm glad to leave it with you. We are simply asking that you take the time to seek the truth about what is really planned for the land that Ghost Rider wants to build on. We want we've been trying for 17 months to get consistent, clear and honest answers to our questions that the development right next door answered all those questions for us. So why are we not sharing information about this project? Above all, thank you for your time and we do stand against this project. And I will leave this with Rosendo in case you need it. Thank you. Thank you. Mr. Chairman, I have a question for Ms. Wildman. Can I ask her right now? Yes. Would you mind coming back up? Excuse me, Ms. Wildman. Thank you. Good afternoon. Just want to say thank you for your time for joining us today. It's hard to hear. We would do better. I'll speak up a little louder. Ms. Wildman, my question, you said that the, you said that the Cotton Town Bill of the historic district opposes. My question is what specifically do you oppose? Is it, are you against the multi-family apartment unit? I think the important question is that we haven't gotten straight answers about what they're planning to put there. And the media presence this week has made it even more confusing because what some members of Ghost Rider are saying they're going to put on this project is very different than what has been told to the neighborhood for the last 17 months. So we understand that multi-family is permitted, but we would argue that you don't really know what is being planned for this project. Okay, thank you. Sure. So if you don't mind, just if I could expand on that a little bit. Like, so as commissioners, we've presented with, I'm not sure how many pages that proposal was, but that's kind of what is going to go. What we're asked to approve today is that site plan. Sorry. What we're asked today is to approve that site plan. So I guess my question is, how do we know beyond what they're giving us as they're planning to do? I mean, that seems to me it's pretty spelled out and it's required by the city to be spelled out. I just wonder what the confusion is. I think it's a fair question. We've been trying to get straight answers for 17 months as well. Quite frankly, we don't trust these people because they have lied to us for the last few months. And today, even what Ms. Taylor provided was very different than what they provided to the neighborhood on the 1st of February. So why can't we just honestly talk about what this project is? If it's such a great project, a great multifamily project, if they're so interested in helping us develop Main Street, which is a main focus of our neighborhood, we want to work with the city to develop Main Street, then why do we keep getting different answers to what they're trying to build? I have a question for staff. We have the site plans, correct? You do. Are they available for? Oh, we've seen them. So we can only approve the site plan, correct? So if it's not that, then it's... We understand. We are just publicly letting you know what we have dealt with for the last 17 months, okay? And just, I guess, for staff to piggyback on that, if any changes to these current plans are made, they'll have to be re-approved or come back before the... It depends on how substantive the changes are. So changes to the something dramatic to the site plan would bring it back. But if the entire plan was a change, it would come back. If it's not what they're saying, it's going to be correct. Thank you for clarifying that. Thank you. Thank you. Thank you. You're done? Yes. I'm Jim Daniel. I'm a commercial real estate broker. I've done a number of deals in the Cotton Town area. The big issue, and I'm running into this right now, three different projects I'm dealing with in the City of Columbia. Nobody in zoning or planning is asking the right question, i.e. I'm working with the Wheeler Hill Development, of which I'm the president of the Neighbor Association. The city is approving five-bedroom rental. We believe rental houses in Wheeler Hill with only two parking places. Nobody is asking, is this going to be rental? Where are the other three cars going to park in a neighborhood that is stressed already? The problem right now is everybody on the city staff has got their head in the sand. They may argue they can't ask these questions, but the problem is, you're approving things that have major issues, that's the issue. Nobody's asking, what is this actually going to be? I think that'd be a good comment. Is this going to be a residential care facility, for example? I think that'd be a good comment to address with council. We're not here for that. Thank you. Appreciate it. Thanks. Is there anyone else who would like to speak for or against this project? My name is Jeff Session. I've lived in Cotton Town since 1987, and my question is very specific to if what they have presented in the media and very carefully planned their release of information to the public this week does not turn out to be how that property is used. Forget the design. If the design is the same thing that you see here, but it is used differently than they presented, what's the ramifications to that? So what recourse in other words would there be? That's a fair question. That's I think one of the things that we look for in a lot of these project plans when we look at them. So specific to that question, if it's an allowable use within the zoning classification, then the only place to take that up would be at City Council. Our purview is not. We can't sit here and assume it's a conspiracy. But does that then become a legal issue or is there a procedure in place that should that occur that we come back to the table and have a further conversation? Presumably if you went to council, you would have to amend allowable uses. Now there are special uses that require exceptions so that there are things that you may be concerned with. Within those, they would have to go to Board of Zoning Appeals to be allowed a special exception or even be heard for one to which would have public input and comment again. Mr. Chairman, if I may, if there is a change.  If they switch the use to a residential care facility, that would come to our office. We would look at it and they would have to go through the proper channels in order to put that use there, whether or not it's a special exception, whether or not they have to do a rezoning, all those types of things. So right now, what we're looking at is an apartment, facility, multi-family, and if they change that, that would go through a review. Perfect. Yes. Fair enough. That's what I was trying to get. Yeah. And I would just like to say, I appreciate everyone who's come to speak for or against the issue here. What we're tasked with specific to this particular item is the site plan itself. There is the DDRC to determine what the building and facility looks like. If there's any material changes to the site plan, it comes back. If there's any attempt to use a use that's not allowed, there are measures in place, like Mr. Chamber said, to bring that up. And if it's a special use that's allowed that requires an exception, that requires an audience with public input, and that would be a Board of Zoning Appeals. I know this is a sensitive subject, Chloe, that's why everybody's here, but our task today is to look at it purely from a site plan standpoint. And I am sensitive to the fact that this is a gateway corridor coming into the city. And I think it represents a significant improvement to what's there now. But as far as the use, and how they intend to use it, we have to presume it is what it is on face value, and if they choose to do something other than that, then there are measures in place to handle that. Are there any other commissioners that have any other comments or questions for staff or the applicant? Not only are there this many people, we get a lot more. So, I'm going to sell that out and consider a motion. Mr. Chairman, I would like to make a motion to approve as planned, 2024001, 2109-2121, 1212-1222, Scott Street, 2110, and 2120 Main Street. I'll take that. Would you add in the public or staff comments? And approve staff comments, yes. Thank you. May I have a second? Second. All those in favor signify by saying aye. Aye. Aye. Any opposed? Motion passes. Thank you all. And then is there any other business? We do have one little item of other business. Sadly for us, Skye Robinson-Varnes, our land use board coordinator, is leaving us for a different opportunity. So I just wanted to say goodbye and give y'all a chance to say goodbye to her and thank you for all that she's done for us for the last few years, so we're sad. Thank you, Skye. A few words, speech, speech. That's it, Skye. Goodbye, I'm gone. That's all I had. Is that it? Well, with that, we will entertain a motion to adjourn. I'll make a motion to adjourn. You get a second. Second. All those in favor? Aye. None opposed? Meeting is adjourned.


Good morning everybody. Today is Monday December 27th, 2021. I hope that all of you guys had a very wonderful, wonderful Christmas with your friends and family. I'm here in Atlanta obviously in a very balmy 74 degree December day. One day I will get my white Christmas. One day in the 38 years I've been on this earth, I don't think I've ever actually had a white Christmas. So one day that will happen. But I hope you guys all enjoyed your special day. I just wanted to give you guys some channel updates. Monday mystery will start up again next week. So a week from today there will be a new Monday mystery. We will continue with our missing persons investigations into these national parks as we have been doing on mystery Monday. And I really, really thank you guys for giving me some time this month. Obviously it does take a lot for me to research these cases, get to know the cases, and then storyboard the cases, and then film the cases, and then edit the cases. So I do appreciate you guys giving me that time these last few weeks to work on some other things that I was dealing with. And I thank you guys so much for all the love and support. We will also be continuing next week after New Year's into our continual deep dives. As most of you guys know, we are deep diving currently into New Orleans. I will include the New Orleans playlist down in the description box below if you've missed that series. And of course, as most of you know, we have these subcategories that we look into with each topic we're deep diving into. And right now we're looking into Haitian Voodoo and the history of Haitian Voodoo. We've got some really, really cool people and stories that we still have yet to cover. So those will be coming soon this month as well. Tomorrow, same as usual, I will be back on David Zublik's The Dark Outpost from 12 to 2 now. Normally I'm on his show from 1 to 3 p.m. Eastern Time, but we now have bumped it up from 12 to 2 to accommodate one of David's other guests that's on on Tuesdays as well. And again, that is a live show. So if you want to join that show, you can call in and join in the discussion. I have already pre-recorded the readings of the Yoga Sutra for Wednesday for this channel to do a recap of what we do on David's channel on Tuesday for those that are not a part of his platform. If you're not a part of his platform, I always have a link in the description box below to his platform if that's something you want to join. Now I do cover this on Wednesday as well, but I'll go ahead and remind you guys again here on Monday with David's platform. I've gotten a lot of messages, people asking me where they can find my episodes on the Dark Outpost platform. So the way that David runs his show, he runs his show a bit like mainstream media in the sense that he has different guests on every single day. So like my shows are anywhere from like 20 minutes to an hour, but his shows run like three or four hours. Again, just like ABC's Good Morning America or NBC's The Today Show, and he just has these segments with different guests. And so if you're just looking at the thumbnails of each single video, you might not see me because there's a multiple guest on that episode that day. However, I am on his show on Tuesdays. So if you look for the episodes that are on Tuesdays, that's when you will find me. I think I'm normally the first guest on. Normally after he does about an hour of the news and then I come on and then after me another guest comes on. Now again, I'm on for two hours. That's my segment is two hours. So the first hour is typically where we go over the missing books of the Bible. And now right now we pause on the missing books of the Bible and we're going over the Yoga Sutras. And in the second hour, we have been going through toxic high-control fundamentalist groups. And we have covered the IVLP. We have covered Steve Anderson. And we are now currently talking about Michael and Debbie Pearl, as I say on Wednesday as well. And as I've said before, I cannot cover Michael and Debbie Pearl on this channel. Their book, To Train of a Child, which we are reading through on David's platform. It's way too triggering for the algorithms of YouTube. This book is full of A-B-U-S-E. So I have to read through it on a more private platform where we're not censored. Most of the time, I can recap some of these high-control groups here on this channel as well. But with the pearls, I just can't right now because of censorship. And I know you guys understand.  But the Yoga Sutras, I will be recapping every Wednesday. And that will be available this Wednesday. We're actually going to be finishing up the first Pada, Samadhi Pada. And then next week, we'll be starting into the second Pada. Now, here's some exciting stuff for you guys. So I know I've gotten so much positive feedback about Taylor and Stephanie, my sisters, doing live call-in shows where you guys can call in and ask them questions. And I'm going to be really honest with you guys, it might take me a hot second to figure out how to do all that because I'm not kind of technologically challenged. It's amazing that I actually have a YouTube channel because I really don't understand technology. I mean, hell, I'm still trying to figure out Twitter, even though I'm posting on Twitter. And thank you guys so much for interacting with me on Twitter, but I'm still trying to figure it out. It still don't quite understand this tweeting business or this like thread business. I'm still trying to learn it. So it might be a hot second before we actually have a call-in button or a link for you to pop in on the screen to ask your questions. So for the time being, I'm going to ask that you guys ask Taylor and Stephanie questions down in the comment section below. Now, if you want to remain anonymous with your questions, please email me at esotericatlanta at gmail.com and please put something in the subject line like show for Taylor and Stephanie or question for Taylor and Stephanie. I get bombarded with hundreds and hundreds of emails daily. And so I do miss emails a lot. That's not intentional. It's just there's so much coming in at one time. There's so much to filter through that I can't keep up with it all. And so if you email me a question, there is you are gambling that I might not see it, but please just put in the subject line what it's for. Otherwise, leave your question down in the comment section below so I can see them and then ask the girls the questions on there on our show on our episode. It will be pre-filmed and then put up later after we pre-film it. I'm hoping that one day I can hire someone to help me go through my emails. But right now, it's not that's not going to happen right now. You know, weird times are going on and we don't know what's happening with our money system. And so yeah, so hopefully one day I'll have someone that can help me go through the emails. But as of now, it's I apologize if you sent me an email and I have not responded. It's not intentional. I just might have missed it. Again, I spent most of my day just researching. So I'm not even in my email for most of the day. To the new patrons and producers, I will be reaching out to you very, very shortly. Thank you so, so much for your support. I can't wait to get to know you guys. Oh, and I will also have tomorrow on the show this week. We were going to do it last week, but stuff was happening last week. And so we literally just had a chit chat her and me to do some work together off screen. And so she's coming back on this week. So again, if you have any questions for tomorrow, please put those in the comment section as well. Please specify who gets what question of tomorrow's question put tomorrow if it's for Taylor and Stephanie put for Taylor and Stephanie. As you know, both Taylor and Stephanie do read tarot cards. And I really like when they read together, because they can help clarify each other's channeling when they're when they're looking at your questions. So again, questions for tomorrow, make sure you put her name with that questions for Stephanie and Taylor put their names with that as well and so I can collect the appropriate questions. I will also be back on with Catherine Edwards this week as we always do my friend Catherine over in the UK. And I think I'm back on again with Aquarius Rising Africa on Monday. I'm going to double check that with Mornay today. And I'm so excited you guys Mornay did our Christmas special with us. If you haven't seen that I will put it in the description box below. Mornay is just such a fantastic person. And I'm so excited that you guys really loved having him on the camera too. Normally he's just there with the Aquarius Rising Africa stuff, but I really wanted to get him involved as well. And I've talked to him wanted to come back on and do some more shows because he's just a bundle of information and he's got such a wonderful beautiful heart. And I'm so happy that you guys really enjoy having him on the round table as well, because he is just definitely a shining star in our world right now. All right, guys, I hope that you're all keeping safe this week. Happy New Year, even though this isn't really our new year. We know it's not our real new year, but nonetheless, I hope that you are enjoying this time with your friends and your family. And I will talk to you guys all soon. Bye.


Six count down at number two, that is J-Farm, one dem a.k.a. Paripapa. Mariosong innaweza. Innaweza? Sana. Umeni fanya ni karu kajama ni nasi jeyru kapa. Waju paripapa, yo ni nini nini a J-Farm paripapa. Anyway, we are going straight pallet. Kwenye... Tandao, yes. Watu wana sema... Kwenye Instagram. Wana sema anitua H-1Gir254. Helen 1Giru from Ruiru. Eh... Okay, I see you, Alafu Grace Krusho. Anasema, kwa tuned in, asema Ruiru. Nicheze by Hitmaker Dave. Alafu also Magi Kutokageto. Anasema Magidurai45 is watching. Shoiko Tops, nicheze easy by Harbukid. Alafu I see Joki, yes, who was all the way from Ruaka. Shout out to you. Alafu Pia Nikona, Balsi. Balsi aw pandewa Twitter. Anasema, we are live guys, tuned in. Yes, tuned in to her favorite TV show, J.C. Circle. Anambia Watu is the place to be. Shout out to you, Balsi Kenya. Alafu Kuna, Dany254, anasema DanyLocked from 002. Play Washangaze by David Duanda. Nikoshue Yimekubari Kisana. Thank you so much. Feedback ni massive, massive, massive. Anasema, I see Anne from Huruma. Anatuma Listiakia Watu enyatulukuwa. Anasema, umtu aneza shout out to Watu. Nisome. Soma, soma. Anasema, big shout out to Mr. Sip. Alafu anasema, Salimia Miriam Joyce Kutoka Huruma. Amisama, mimi nona Salimia. Thank you so much. Miriam Joyce from Huruma. Thank you Joyce. Nisome mi request kanyagalami. Yo, ya chazewe. Yes, sababu ameku Salimia. Ya chazewe, joo salamu. Nadua. Mabupi wa kitaku ni Salimia. Wana taka request ni Salimia kwaan. Yes, ya galafu ni Facebook. Na Facebook una samusafi anasema watching from Nairobi, kangari mazeishi. Show ni Moto Ana Kote Ambali. Sawa. Angeb chazewe zile. Maciwa mazumatsoni Moto sana. We kwa bali aye shbaz. Yo yo yo. Yo ni asame. Na kuna English ma village. Na saema David Nista, na umba crossing over Bay Ben Sea, 3 Steve anasema, na Tambua David Dwanda Chazeu Baby. Hai, these on, no these on, no these on you guys, T.O.E. He he, Hibrawi na nisa mani me relax kitingen na tumasalamu kwa volcano bricks Pamuja na Lucy Aiyako Nde le ni kutumasalamu tako na zi soma during the show But right now, kuna ulembrembo yutulete a trends Trends, ya nga kwa trends, ya nga zi na toke apale zi na chipuka Na zi nila atusi atu ngewa hijiwa Sabusi yu ya na kufanya ni kupikupiku na tuwa zi Ku kuduwa Don't know, anachi kwa don't know from one section Some times nuna gise jinas sabu inakari na kutuko muka Nka tumasalamu kwa, kukua ki nama Izozozo zewa zewa The next one don't know The next one don't know Motion e don't know Lintz njuwe na ya a pigyama Nga ni na mengi Nga, nuna kamrembo leo Nna nume, you have decided for us This was tough Nuwe tomulia I have decided He is tough Na zi mani wapige kumu Na kwa, laz zi ma ni nizama swa li zingine Aniki na wakuzi ho ni kachuchu aili Aniki na zemi wakuzi ho ni kachuchu wakuzi ho Mami Kwa, na klikata uti haba sewa nikiwa. Reziye Thinked. Ni, Sorry, wad u kwa na zingine? Ni, Kwa na zingine. Ma无ja. Ma moja? Mouja 2. Mouja 2. You, one. Ndata kwa tu wa nian bie, 30 sikuls. Ndata kwa unipe leta, nipe leta. Semah leta. 7. 1. Sawa. Ndata kwa nian bie, 2 1ze sahi, n자 mawa kwa nguwa. Na irobi. Norway Kapital City Nairobi Food Wrong Nemu baka? Nisan Nisan ya wajitote yara karaka Umejaribu Umejaribu? Umejaribu Nyanya Nyanya Umejaribu Umejaribu Umejaribu Umejaribu Umejaribu Umejaribu Umejaribu Umejaribu Umejaribu Umejaribu Umejaribu Umejaribu Umejaribu Umejaribu Umejaribu Umejaribu Umejaribu Umejaribu Umejaribu Umejaribu Umejaribu Umejaribu Umejaribu Umejaribu Umejaribu Umejaribu Umejaribu Umejaribu Umejaribu Umejaribu Umejaribu Umejaribu Umejaribu Umejaribu J workers by it have misunderstandings but that doesn't change the fact these are brothers. I wish you all the best bro at Bahati Kenya, your wife and congratulations on the EMB River. Ba hati alimdibu piya, akha andikadia wizdom, you will go far because you've chosen to be thankful. Something annéesit be thankful. And as a person who God gave the grace to discover you. I speak a lowest level in your life. May God give you His blessings that adepth is not sorrow in Jesus name. Na, ah, ii na tronyesha, beefili kwa ii mekwa for a very long time but right now they have cleared everything, they have settled everything na, na hupkua, na piya some projects coming up, Wisdom, Bahati, you know and moving on to Mr. Seed Mr. Seed had an event, he also was in EMB na Katooka and he started his own empire called Stubborn Empire na last weekend he had an event in Huruma, it's called Made in Huruma concert kwa wale wali kosa when yehawakwa attend, goes for trends tu liwa kilisha and we took something for you here is a sneak preview of how it went down that's what happened last weekend at Huruma and you want to say congratulations to Mr. Seed, wish him all the best and moving on swiftly to Kona, Bruce Newton Bruce Newton recently took to his Instagram account na aka se ma she said yes to forever meaning he has proposed to all the single ladies, we are sorry but he's taken na nix, unawalini, yehiyo story unawalini David doanda meni uliza, meni uliza, goes for trends muna takakuni uliza lakini nili yotewa na nikaota, lakini in doto sijui aija manizika, lakini mungu wa taweka tuna kwa mbea, uwawe ii mwaka it is his name ii mwaka moving away from Kenya kidogo to Nenda Tanzania we have Rosmuhando, we all know Rosmuhando na recently ali kwa, she had some issues people said a lot of things, some said she was on drugs others say dame rukwa na akili Anastasia Mukabwa took an initiative na kwa pelika hosi and ame kwa kitritiwa for some time now and the other day I think like three days ago she was discharged and ali se ma she is well alive and healthy yeh, tuna mwambia sana aende le kwa strong and now as you all know na penda kwa update Ms.Kai home leo so we have events today we have events that are coming up we have two events one is called Sam's 150 which will be happening somewhere along Mombasa Road na eventine we actually free akula kulipa so we'll have performances from various artists Bahati we'll have Whizdom, DJ Sadiq will be on the decks Mr. C, David Duanda we'll have very many people kushtresi kama kwa mahali along Mombasa Road make sure you find your way there then next we have Pasaka party which will be going down at two rivers mall tickets 800 kwa gates because advance the maisha when you are little lewa poleni advance the maisha so the tickets are 800 watoi 200 to patane kule two rivers grounds next tuna enda kule sendi oh etuna represent that's nima Miriam situna enda niko rada yes tupatane Pasaka party this is Lynn the brand representing Gospotran well thank you so much Lynn that was a lot yes we thank Anastasia Mukabwa for taking care of her God unblessed usan yes na tukendele ambele na shu tukendele kumalizia malizia


I'm Mike. I have asthma. This is a video about rescue inhalers and how to use them. A rescue inhaler is used when your asthma is getting worse. You may be coughing and having trouble breathing. The rescue inhaler, which is also called a bronchodilator, rescues your airways when they're under attack and it works fast. You can imagine a rescue inhaler is working the same way that first aid cream works when you have a cut. It helps you feel better fast. There are different ways to use a rescue inhaler. Your doctor has decided which one is right for you. Here's how to use it with an open mouth. Today, Mike has basketball practice. He used his rescue inhaler before he left. How are you? Mike's mom couldn't take him, so a friend did. Mike's mom didn't know that the friend smoked. As Mike got into the car, he smelled the smoke and tried to ignore it. But the smoke made his asthma worse. Soon after he started to practice, his chest felt tight and he started to cough. Mike knows that these are stop signs. Whenever Mike has a stop sign, he uses his rescue inhaler. He takes two puffs from the inhaler. Here's how you should use your rescue inhaler. Take the cap off and shake the inhaler several times. Stand up and look straight ahead.  Hold the mouthpiece behind your fingers. Now take your fingers away. Breathe out.  As you begin to breathe in, press down on the canister and continue to breathe in slowly and deeply. Hold your breath and count to ten slowly. Take a few normal breaths and repeat these steps for your second puff. Replace the cap on the inhaler when you are done. At the end of the day, be sure to fill in your diary with the number of puffs you used that day. Another thing that's important to do is to keep your rescue inhaler clean. Cleaning your rescue inhaler is easy. There are two parts to the inhaler. The mouthpiece and the canister. Only the mouthpiece has to be cleaned. I wash the mouthpiece with warm water and soap. Then I rinse it and dry it with a towel or I just let it dry by itself. Every week, I clean my rescue inhaler and check to see if it is full. Here's how I do it. First, I make sure there's water in the bowl so that the canister will float. See this canister? It's at the bottom of the bowl. That means it's full. If it floats, I know it's almost empty. See this one? It's half full. Remember, it is very important to use your rescue inhaler the right way. It'll make you feel better fast. I'm Mike. I have asthma. This is a video about rescue inhalers and how to use them. A rescue inhaler is used when your asthma is getting worse. You may be coughing and having trouble breathing. The rescue inhaler, which is also called a bronchodilator, rescues your airways when they're under attack and it works fast. You can imagine a rescue inhaler is working the same way that first aid cream works when you have a cut. It helps you feel better fast. There are different ways to use a rescue inhaler. Your doctor has decided which one is right for you. Today, Mike has basketball practice. He used his rescue inhaler before he left. Hi. How are you? Mike's mom couldn't take him, so a friend did. Mike's mom didn't know that the friend smoked. As Mike got into the car, he smelled the smoke and tried to ignore it. But the smoke made his asthma worse. Soon after he started to practice, his chest felt tight and he started to cough. Mike knows that these are stop signs. Whenever Mike has a stop sign, he uses his rescue inhaler. He takes two puffs from the inhaler. Here's how you should use your rescue inhaler. Take the cap off and shake the inhaler several times. Stand up and look straight ahead. Breathe out.  As you begin to breathe in, press down on the canister and continue to breathe in slowly and deeply. Hold your breath and count to ten slowly. Take a few normal breaths and repeat these steps for your second puff. Replace the cap on the inhaler when you are done. At the end of the day, be sure to fill in your diary with the number of puffs you use that day. Another thing that's important to do is to keep your rescue inhaler clean. Cleaning your rescue inhaler is easy. There are two parts to the inhaler, the mouthpiece and the canister. Only the mouthpiece has to be cleaned. I wash the mouthpiece with warm water and soap. Then I rinse it and dry it with a towel or I just let it dry by itself. Every week I clean my rescue inhaler and check to see if it is full. Here's how I do it. First, I make sure there's water in the bowl so that the canister will float. See this canister? It's at the bottom of the bowl. That means it's full. If it floats, I know it's almost empty. See this one? It's half full. Remember, it is very important to use your rescue inhaler the right way. It'll make you feel better fast. I'm Mike. I have asthma. This is a video about rescue inhalers and how to use them. A rescue inhaler is used when your asthma is getting worse. You may be coughing and having trouble breathing. The rescue inhaler, which is also called a bronchodilator, rescues your airways when they're under attack and it works fast. Oh, it's a clear bear. You can imagine a rescue inhaler is working the same way that first aid cream works when you have a cut. It helps you feel better fast. There are different ways to use a rescue inhaler. Your doctor has decided which one is right for you. Today, Mike has basketball practice. He used his rescue inhaler before he left. How are you? Mike's mom couldn't take him, so a friend did. Mike's mom didn't know that the friend smoked. As Mike got into the car, he smelled the smoke and tried to ignore it. But the smoke made his asthma worse. Soon after he started to practice, his chest felt tight and he started to cough. Mike knows that these are stop signs. Whenever Mike has a stop sign, he uses his rescue inhaler. He takes two puffs from the inhaler. Here's how you should use your rescue inhaler. Take the caps off of your rescue inhaler and spacer. Put the inhaler mouthpiece into the wide rubber end of the spacer. Shake the inhaler and spacer several times. Breathe out.  Hold your breath and count to ten slowly. Take a few normal breaths and repeat these steps for your second puff. Replace the cap on the inhaler and spacer when you are done. At the end of the day, be sure to fill in your diary with the number of puffs you use that day. Another thing that's important to do is to keep your rescue inhaler clean. Cleaning your rescue inhaler is easy. There are two parts to the inhaler, the mouthpiece and the canister. Only the mouthpiece has to be cleaned. I washed the mouthpiece with warm water and soap. Then I rinse it and dry it with a towel or I just let it dry by itself. Every week I clean my rescue inhaler and check to see if it is full. Here's how I do it. First I make sure there's water in the bowl so that the canister will flow. See this canister? It's at the bottom of the bowl. That means it's full. If it floats, I know it's almost empty. See this one? It's half full. When you clean your rescue inhaler, you should clean your air chamber too. To clean the air chamber, first you rinse the flap valve on the back. You just run warm water through the back and then shake out all the water when you're done. Then dry it with a towel or let it air dry by itself. Remember, it is very important to use your rescue inhaler the right way. It'll make you feel better fast. I have asthma. In this video, we'll show you how to use a peak flow meter. Peak flow monitoring is easy. A peak flow meter can help you manage asthma. This is an assessed peak flow meter.  High peak flow numbers show you that your breathing is good. Low numbers mean you're having trouble with your breathing.  It's important for you to use your peak flow meter correctly. Using it every day will help you and your doctors see how you are doing. Using a peak flow meter is easy. First, push the white mouthpiece into the hole. Then slide the red button down to the red bar. Stand up and take a deep breath in. Be sure to close your lips around your mouthpiece. Now blow out hard and fast. Then watch the red button go up. Look at the number next to the red button. Now go through these same steps two more times. Be sure to slide the red button down to the red bar before each blow. Right down in your diary, the highest peak flow number of the three that you blew. My best number was 400. Anna uses her peak flow meter every night after she brushes her teeth. It's good to connect it with something she does every night. Anna blows three times. She thinks it's fun to see how high she can make the red button go. After she's done, she writes the highest number in her diary. Even though I'm the only person that uses my peak flow meter, I still need to be sure that it's clean every week. I take the mouthpiece out of the peak flow meter and then rinse it with warm water. I shake up the extra water and put it on a clean towel to dry before I used again. You can think of peak flow monitoring as an asthma traffic light, giving you a green light for normal activity, a yellow light telling you to slow down, or red light means stop. You are having trouble with your asthma. The camp staff will label your peak flow meter with the same colors as a traffic light. These are called zones. They'll tell you how well you are breathing. And blow hard! Hard! Good! Remember, these zones are really important.  If you use your rescue inhaler and your peak flow numbers stay in the yellow or red zone, you need to follow your action plan. As you can see, labeling your meter with zones and colors is helpful. It's easy to use a peak flow meter. It helps you control your asthma. Once you get into the habit of using your peak flow meter, you'll know what to do for your asthma. Your peak flow meter can help you understand what's happening with your asthma and how to control the situation. It works! I'm Andrew.  It helps you know what to do in case there's a fire. Action plans are like fire drills. Action plans help you prepare for when your asthma is getting worse. There are two important things to know in your action plan. Signs and peak flow numbers. You need to be prepared by knowing your signs and peak flow numbers and how to put them together in an action plan. Signs are things to watch for. Signs mean your asthma is getting worse. I'm allergic to dogs and sometimes they cause cautions. My cautions signs are scratchy throat, itchy eyes and feeling kind of tired. Other kids might have different cautions signs. When you have cautions signs, slow down and try to get away from whatever is making your asthma worse. If you can, use your peak flow meter. I rest when I have cautions signs. But when I have stop signs, I know my asthma is worse. If you have any stop signs, use your rescue inhaler until an adult, vast. Now let's talk about peak flow zones. Watch for signs, but also watch for peak flow numbers. Peak flow numbers fall on the green, the yellow and the red zone. See? Remember, green means go, yellow means slow down and red means stop. In the green zone, everything's okay. You can do whatever you want.  Red means stop, use your rescue inhaler, follow your action plan and tell an adult right away. Now let's put the signs and peak flow numbers together in the action plan. Hi, my name is Shawnee. My little brother George has asthma. Sometimes I help him use his action plan. Let's watch George use his action plan. First, tell someone who can help you. If something is making your asthma worse, move away. If you can, use your peak flow meter. If your peak flow number is in the yellow or red zone or you are having stop signs, take two puffs of your rescue inhaler. If your number is in the yellow zone, wait 20 minutes. Then use your peak flow meter again if you can. George's sister helped him use his action plan. George was in the yellow zone and his rescue inhaler made him feel better fast. So he went back to play. Now let's see Dane follow his action plan when he's in the red zone. Remember, always tell an adult who can help and move away from whatever might be making your asthma worse. Then take your peak flow if you can. If your peak flow number is in the yellow or red zone or you are having stop signs, take two puffs of your rescue inhaler. If your number is in the red zone, wait five minutes. Then check your peak flow again right away. You may need more medicine. Always remember to follow your action plan. Call your clinic if you have any questions. I was playing outside on recess. I started coughing and having a bad time breathing. These are asthma stop signs. I told my teacher, he knows my action plan. Since I was having stop signs, I used my rescue inhaler. I was feeling better and my stop signs went away. My teacher helped me take care of my asthma so it didn't get worse. When I got home, I wrote on my diary.  Sometimes colds make my asthma worse. I was coughing and my chest felt tight. Come on, Andrew. I told my mom and I used my peak flow meter. My peak flow was in the red zone so I used my rescue inhaler. I waited five minutes then used my peak flow meter. My mom was helping me. I used my rescue inhaler again because my peak flow meter was in the yellow zone. This time I waited 20 minutes before I used my peak flow meter again. This time my peak flow meter was in the green zone.  While Andrew had a cold, his peak flow number kept dropping into the yellow zone. He needed to use the rescue inhaler every four hours to control his symptoms and keep his peak flow in the green zone. After 24 hours of this, I called the camp office to see if Andrew needed to start prednisone or another type of medicine. I'm feeling better now and I'm going back to school. I always have my peak flow meter but I watch for signs and I follow my action plan. When my dad took me to the zoo, I loved to go see the polar bears. While we were there, I started coughing and I was freezing. We stopped and I used my rescue inhaler. My inhaler made me feel better and my stop signs went away. I got to stay and see all the animals at the zoo. When we got home, we wrote everything in my diary. Can you see how everyone used their action plans when their asthma got worse? They were prepared because they knew their signs and peak flow numbers. They could put their signs and peak flow numbers together in the action plan. You can do the same thing. Let's review some action plan guidelines. The rescue inhaler is used for stop signs, peak flows in the yellow and red zones, and before exercise. The clinic should be called if peak flows are in the red zone after using the rescue inhaler. Stop signs do not improve or the peak flow is still not in the green zone after using the rescue inhaler three times in one hour. If the rescue inhaler is needed more than every four hours, remember this does not include the first hour of treatment or if the rescue inhaler is needed every four hours for 24 hours. You should go straight to the emergency room at the first sign of blue lips or blue fingernails when struggling for air or if you see any retractions. That means the skin is sinking in between the ribs when breathing. You can be prepared with your action plan. Ask your mom or dad to help you get started.


I figure we might as well get started. Hopefully the rest of the, everyone else will show up in a little bit. Yeah, probably the after party. Yeah. Well, so the point of this talk is going to be covering how best to handle support issues for a website, whether it's your own personal website or if you work for an agency protecting your client in the best way possible, including sometimes protecting your client from themselves. The first thing we should probably cover is that my name is Ben. I work for a digital design and marketing agency called The Design and my role is the support specialist where people call in and they have issues and my job is to tell them that the world is not ending and everything will be okay and help them try and figure out exactly what went wrong. So the first thing to kind of ask yourself is what exactly is the role of support? Our job is to be the first line of defense against any kind of issue the client might have, whether or not it's slow page loading speed, malware, any kind of attack on the website as well as general optimization and answering any kind of questions that they might have. Now one of the big things to remember is that with support when people reach out to us it isn't just another number, it's not just another person, it's a unique client, it's your own website, it's not only you but it's them. You need to make sure that you understand exactly what the issue is, what the problem that you're dealing with is rather than just treating everything as a cookie cutter solution. One of the more important things to remember is even though the client or even though something might be burning down in flames around you, even if it seems like the world's ending for the client or for your team or anything, it's about having a cool professional exterior, being able to look them in the eye or talk with them over the phone or email and tell them not only is everything going to be fine but that it's in good hands, that you understand exactly what's happening and that you'll get to the bottom of it and solve their problem. Whether or not it's dealing with pages suddenly not loading if their site goes down, if all of a sudden their entire site has turned into just Russian Cyrillic. That has happened and it's not the end of the world. It can seem like it, it can seem like everything is blowing up but it isn't. It's an individual problem that you can solve if you put your mind to it and it's about convincing people that it is possible. Now the other big thing is you end up with situations like we had a client about five months back who was originally three different companies that had combined into a single entity and they wanted to have translations on their website for five different languages. The person that they had put in charge of that didn't exactly understand how to do that. Pretty much every week for the past four months now we've had them reach out by email, call in and every time we can't figure this out, this is the end of the world, our clients are going to be devastated, what's going to happen and it's just hey, it's fine. We can work through this. You just need to know that it's this. As simple as knowing you need to plug in the right information into this section or you need to know that you've put, you accidentally checked hide languages so that's why suddenly your German translation isn't showing up on the website. It's knowing that even though it may seem like the world's ending for the user it's really just about making sure that they understand that you are focused on it, that you can give them an answer and provide a solution to their issue. Now some of the easiest ways to handle and kind of head off any potential issues you might have are plugins. Easy to implement. A lot of them have customization which allow for a lot of flexibility and there's a lot of specialized groups that will help kind of prevent certain issues like brute force attempts on websites or any kind of low page optimization, any kind of slow loading speeds, resource hogging, scripts, pretty much anything you can think of, there's a plug-in for it. One of the more important ones that we use at my agency is WordFence. It's a malware protection as well as providing a brute force prevention system where one of the most common things that people will have is their site goes down and you look at it and it's like well it went down because you have 500 login attempts in two seconds and it takes a while for that to kind of recover and reset and one of the things that I like about WordFence is that it actually lets you sit there and say okay after five login attempts that IP is locked out. So even if it's a bunch of different computers hitting the system all at once, throwing an admin password 123 into the login screen, it still keeps it from going down. It also helps with preventing specific IP addresses. You can stop really standard passwords like admin or password 123 or even if they start getting a little smarter and start throwing in actual usernames as long as it recognizes that it's not the proper password or anything like that, it can track and monitor it, it can let you know what's going on. And you can also whitelist and blacklist different sites, IP addresses, so it really helps kind of cut down on the potential impact on the site itself as well as the resources that the server has to use to try and keep the site up under any kind of strain. Now even with the free version of it, it's extremely easy to use, it's got a lot of robust features. There is a pro version which does live tracking of IP addresses, it does live monitoring, but for a regular website or even a client's website, this is pretty much a great package within just a single plug-in that helps protect them. Actually one of our clients was being hit pretty regularly and their site kept going down and we were asking them, well what's going on, what's happening? We went and looked at the server logs, we went and looked at the site and it was pretty standard.  It's essentially where you have either a program or a group of computers all running at the same login screen, running through different lists of potential passwords, username combinations and the point of it is to A, get into the website, B, if they can't get into the website, take down the website and essentially just keep cycling through that until either it's exhausted, it's a list of potential password combinations or it's gotten in, at which point either you're dealing with now someone has access to your website and we've had a situation where what ended up happening was the client had actually gone in and turned off word fence, they didn't have their brute force protection and their site kept going down and we were really, we were like, well we installed this, we set this up, what's going on? We were like, oh no, no, I didn't think that was effective. They had decided to install a couple new systems and uninstall the stuff we had put in and we had to very kindly explain that there's a reason why we use this, we put it back in and within the hour their site was back up, everything was functional and it had locked out the brute force IP addresses that had been running. So really solid towards any kind of protection for your website and pretty much any kind of system that can help protect the login side of your system as well as protect your overall site from any kind of attempt on it. Now when it comes to page optimization, I know that there's a talk that's going to be going on after this one who is going to be specializing on the ins and outs and details of not only page optimization but site level optimization. When it comes to building a website, maintaining a website and you're dealing with low to medium traffic levels, we would recommend using a caching plugin in this case, so fastest cache, total cache, super cache. These plugins essentially help speed up your page optimization by creating static images of your website and storing them to increase load time for the client to help make sure that your files are actually zipped and as contained as possible to make transmission from, to and from the server as easy as possible. What ends up happening is that you can typically see if you're using Google Insight or any kind of a Pingdom, you can see a pretty reasonable spike in your actual load speed just from caching and there's browser caching which works fairly well, it works pretty well but it helps if the user themselves has something that when they go to your site there's a backup. Caching plugins actually let you have a static image that pulls up even if your site's down which is really beneficial for the client as well as for the user because for the client their website doesn't look like it's down which gives them time to figure out the issue and solve it. For the user they can still use parts of the website and not have to worry about it suddenly disappearing on them. Now once you move into higher traffic levels caching plugins tend to fall off in regards to their effectiveness, at that point you'd be looking at moving towards a CDN solution like a cloud flare where they handle the loading and caching and essentially the bulk of the weight that goes towards calling towards a plugin or towards a website and then beyond that you can use systems like reverse proxy, any kind of static but like I said there's going to be a talk that goes into much more detail for that after this one. One of my new favorite things to do we recently discovered that users occasionally whether it's clients or whether it's people on your own staff tend to think that they can fix anything as long as they have access to everything and one of my favorite things to say is a little bit of knowledge can go a long way towards making big problems. We actually earlier this week we got a phone call from one of our clients they had gotten into the back end of their website and they were updating their plugins and when they went to add some new content the essentially the content editor was locked up it was the text options were gone we had set up advanced custom fields to handle certain parts of their pages those were gone and they made an excellent leap of knowing that they had just updated plugins something stopped working so the plugins must have caused it unfortunately their solution to that was to delete all of the plugins on the site. So and I'll give them credit the knowing that it's a plugin issue that's most people would just assume that something we had done would have caused the issue but when you once we fix the website we restored all the plugins got everything working the client was very happy. One of the things that I would heavily recommend is using a user role editor plugin or some sort of system where you can specify user roles and levels and go right down to individual detail level of this level of user has access to these aspects of it they can update plugins but they can't access the plugin page to deactivate or remove plugins they can you can specify that they can't access the actual editor so they can't mess around with any of the PHP or any of the code which is really nice for not only support but also for our developers because if they've made some custom changes or there's very intricate work there and say one of the marketing team wants to add a new banner to the website we can make sure that they have to go through a developer to make sure that there's no issues with adding certain lines of code or that's not going to conflict with something additionally it helps protect certain aspects of the site so you can say these people are handling sales so they can access WooCommerce or Shopify and that helps make sure that they they can work on specific areas that they are specialized in while also limiting that access from users who wouldn't know or would want to go in and make changes and disrupt sales campaign or any kind of analytics so it really is a robust and almost necessity when it comes to protecting the integrity of the website and it another big thing is that it actually helps if someone does successfully get into the website and they're not meant to be there if they aren't able to get access to what I like to call a super user which is typically a support or developer where they have full access to everything usually those roles are going to be hidden and therefore the only way to get into them is if you get into one of the actual accounts that is attached to it otherwise if someone manages to get into a standard account they're limited in what they can access which goes a long way towards protecting the client themselves one of our favorite things to use and it is it's it's it's saved us a couple of times when it comes to websites that have gone down or been kind of mishandled main WP it essentially works as a pretty it's like a multi tool it's kind of like a nice Leatherman I guess would be a good way to put it the system allows you to connect child sites in this case our client sites but if you're working as a independent developer or any kind of small business owner having this work as a personal hub goes a long way towards keeping all of your sites managed it helps prevent missing if something has gone down it keeps track of what plugins need to be updated on one what sites you can actually sync all of your website simultaneously so if there's a major update or if you're going through quarterly peace of mind and just maintaining everything it's a great way to kind of go through and say okay great let's update the to the newest version of wordpress for all of our client sites then let's see what plugins across the board need updating are they still using this plug-in it's outdated hasn't been used in like six months hasn't been updated in eight months we can go ahead and uninstall it directly through here without actually having to go on to the client website additionally it allows you to add users so for an agency this is great when we up when we upload a new site and get it live and everything's going we add it to main wp and then we go into main wp and we can tell it okay add all of these users from this list and it'll run through add all of the users in with their passwords their username and it'll send a notification to that user that they've been added to the website so it's really great and it's a big help if say a client decides to take the website and skedaddle and delete all of the accounts in it but they don't take main wp off we can put our accounts back in and say hey you you you still you you know you kind of just walked off with this project we we we would like to you know get our money for it we can so please don't take us out again or in the case of a brute force attack if all the accounts are removed and you can't access the back end of the website anymore you just go in here and you run it and it'll pull back in and all the sudden it's like oh yeah we're good now everything's okay it's got a lot of really great features you can actually connect it to wordfence and then monitor wordfence through main wp and it'll give you alerts on websites if there's issues or if wordfence notices something's going on you can actually change all of the settings of any of your security plugin and another big thing is that you can actually set up backups so when I was saying you could sync all of your plugins and versions of wordpress usually when I'm doing that I'm very cautious about running a lot of different sites through a lot of updates and changes because it's very easy for a conflict between two plugins or the newest version of a plugin to cause an issue with the site what you can do is create an automatic backup right before you run those updates and then you'll get an alert if there's an issue with that site so you basically you back everything up you sync everything together and then you can go through and see what if anything went wrong go to those specific sites and restore the backup so you can go in and figure out okay was it this plugin what exactly triggered the conflict that brought the site flag the site it really is great for any kind of monitoring and maintenance now when it comes to keeping everything under control and maintaining the best best any kind of performance best kind of practice is my favorite thing of all time documenting there are a lot of times when people will say one thing and then do another and it's really great to have in writing when they said that one thing so that when they say that they did that thing and told you that thing you can say well actually we have a document that says that when you do any work on a website when anyone requests anything for a website getting that in writing in a secure saved system is huge it goes a long way towards not only protecting yourself but also protecting your client because if something happens and a change is made and it messes something up you're being held accountable as well as the client is being held accountable if the client asks you to do an update to the system and the system goes down it's a lot it holds you accountable as saying well we asked you to make these changes what happened why is it no longer functioning oh well we made this update this update this update we've got it all documented here everything's there for you to read and it also is really great it's a must in support because you're constantly dealing with clients who want you to solve all the problems and it helps you keep track of exactly what's been asked of you what helps maintain the progress so when you're regularly providing updates you can say great news we completed this plug-in are we installed this plug-in we made these changes to your websites layout if you want to go ahead and take a look at this let us know what you think and it basically provides a sort of peace of mind not only for yourself but for the people you're working with and I this this goes for any business any whether it's your own personal business whether it's an agency whether it's the client's business documentation any kind of CYA you can have is gold one of my personal things when it comes to talking with anyone and this is something that can be applied not only to work and support but also to any aspect of life it's something called the four step it's how you work with someone to address a problem understand the problem work with them towards getting them to understand your take on the situation and getting them to agree with you for support what this usually means is when someone calls in and complains about an issue it's it's an issue it is something extremely important to that client to that user to that co-worker it is an important it's an important problem that could be the end of the world for them even if it's just another ticket for you you handle it like it is their problem it is it is what's theirs is yours and it's making them understand that not only are you listening but you're repeating it back to them when they say my website's down it's been down for this long you say okay so your website's been down it's been down for this long what kind of errors are you seeing what kind of what kind of issues are you seeing can you send me a screenshot of this or all of a sudden this text changed I don't know what's going on and everything's ruined and all these things are missing okay let's take a look at this I understand what's happening it it seems it's it's very important that we look at what text is missing where is it missing from what pages have been affected are there any pages that weren't affected because not only does it show that you are actually paying attention to the client but also you're clearing up any kind of miscommunication you're getting more specific details and you're getting it all in a efficient calm manner goes back to what I was talking about at the beginning where well it can be burning down around you everything can seem like it's the end of the world but you put on a calm professional exterior internally you can be like I've never seen this before this is uh oh no no no no no externally you are don't worry about it we've got this this isn't the first time we've seen this we can take care of you it's okay after that you are acknowledging what's going on you are you are reiterating everything that you've gone over you are saying okay so based on everything we're talking about this is the issue you're looking at in particular we had this goes back to the client who was trying to translate their site into five different languages they called us one day and told us that they had somehow lost all of their translations and that it was the plug-ins fault that something had happened when they were translating and all of a sudden no longer were they able to translate but all the different pages had disappeared for all the different languages Chinese German Spanish I think they were doing portuguese at the time when it had gone down that was the other thing every time we talked with them they were adding a new language in but what ended up happening is we went through step by step I was like okay what were you working on last oh I was working on this in this page okay did you see this or did you see this oh I saw this could you provide me a screenshot of what you can see now to make sure that what I'm seeing is the same thing you're seeing yeah okay and then five minutes later you get the picture and you look at it and the first thing I noticed is okay I'm seeing different I'm seeing different like buttons and tabs and stuff than she's seeing and going back and forth I was able to determine that the problem was she had accidentally changed her user role down a level and the end result was that her user no longer had authorization to make any changes so it had made all of the different options invisible so that was a that was an easy solution but that was it was good to kind of go step by step and figure out what was going on what was interesting is after we did that and fixed her user role the translations weren't showing up on the site anyways so even though she now could make changes the translated pages weren't showing up properly so from there we were able to say okay let's take a look at what's actually happening let's take a look at the pages let's take a look at the plugin we figured out that it that was problem a but we now know problem visa thing and the end result of that is that you have to be able to say this is going to take some time we're going to have to look through this we're going to have to get a developer in we think that there might be an issue with the code itself that might have happened as a result of a b and c it's okay we can get a development team on this we just need to let you know that it's going to take this amount of time at this rate we can get this scheduled for you within the next week as long as we get your approval in that you've managed to address the problem you've managed to tell them that you're going to take care of it that you're going to look into it you've also offered them your solution of we'll get our team on this it's going to take this long at this rate but you don't end with that you never want to end with saying it's going to cost you this much because at that point the user and the client all they want to say is why is it going to cost this much you want to reassure them that not only that you know the issue that it's it will cost them but you have your team ready to get on the issue and you're leaving it up to them to choose to accept your solution if you follow these steps most clients will without a minute without blinking they will tell you okay let's get this done because at the end of the day they know that you are a professional that you listen to them that you were able to provide them with a solution and that you were able to do it calmly and in a very very personal manner when it comes to talking with anyone really it's all about making sure that you get your message across that you are being personable that you were showing that you actually genuinely care about what's going on and most people immediately they they respond to that that's that's one of the biggest things we like i said we've been working with this one client for about five months and even though we're talking with them weekly about different issues or different problems that the translators having they come to us and they they're great they're they're very cheery because they know that when they come to us it's going to cost them money but they're okay with that because they're getting a level of service of professionalism of we can take care of you and that goes miles to helping uh any kind of situation but that's uh that's pretty much what i've got i would love to hear any questions you guys might have about anything and uh hopefully i have answers for them yeah go ahead if i may may i ask you to put your psychologist hat on here for a moment sure thing what is the motivation from your perspective for the tinkering that occurs is it one we can make this change and save money because we won't need tech support to do that is it two hey i know something about wordpress and i can fix this myself like what's the motivation that that caught that initiates all these little tinkering that eventually results in the ticket and now you've got to fix the problem yeah so the thought process it it can be varied the thought process behind tinkering with someone's website until the point where they need to put a ticket in sometimes you have clients who owned their website previously and it might have been an html website it might have just been really basic scripting and they see wordpress's ability to add content to add new pages with the click of a button and it goes into a much more simplistic solution to them sometimes they read an article about top 10 new plugins for this and they download all 10 thinking that it's going to improve their website it can come down to sometimes they just don't want to pay for any kind of support but most of the time the people who do that they end up being the most frequent contact because they will repeatedly say well i'd rather do this than pay out a pocket for this and end up creating an even bigger issue so it just comes down to the individual person yeah uh well we prefer using main wp just because it's uh it's a fairly easy system to implement all you require is having a main a main wp hub on one website we've actually have a dedicated site that acts as our central hub for that and then you just download a main wp child plugin to the user's website and you can add an external security certificate to it the other thing we really like about it is the fact that it allows you to connect a lot of different plugins and extensions into main wp to monitor different aspects of a user's website like i was saying you can connect wordfence but you can also hook up different user role categories you can connect it to the user role editor system to be able to externally modify user roles and limit aspects of certain parts of the website on top of that it's just it's really robust and between the two we've used main wp longer but i would be willing to look into manage wp further and see if it has any kind of it's it's a pretty it's it's free and then you can you can purchase further extensions in and expand it further it's sort of similar to trying to think of a good example pretty similar to using something along lines of like a WooCommerce where you just kind of bring something in and then you can add different subscriptions and stuff to it no that's right yes we currently use desk we're in the middle of transitioning to a new system but that's all kind of up in the air right now mainly we use desk we've been using uh it's desk it's part of the sales force system but the system itself is pretty simplistic we actually have a contact form on our website that works as a support access point so people send a ticket in through our our businesses website and then we receive a notification at desk we also have the support supported the design forward automatically to my work email so the second a client reaches out not only is it in our system but it's also brought personally to my attention so i know immediately what's going on and it goes a long way towards kind of monitoring and tracking you can set it for pending solutions you can create custom tags so you can say when you respond to someone you can put a tag saying waiting on client response waiting on approval ready to invoice waiting to be scheduled needs to be scheduled so it's it's very nice towards that but like i said we are considering moving towards a newer system just because desk itself is transitioning to a new system itself so we've we implemented that for certain clients we personally don't have a chat box just because we mainly are using it's our main support system is myself and one other person and we're regularly handling about a dozen cases a day if the workload would increase to the point where a chat system would be more effective that would make more sense for larger scale clients it's a great solution exactly yeah it's it's once you reach a certain level of users reaching out it is more sensible to have a more immediate uh face-to-face or well text-to-text sort of solution but i personally i i really enjoy utilizing email because it's a it's to me you can get more details in and it gives not only yourself time to think about solutions but it gives the client time to think about what's going on look into things and kind of understand that they have to not just get an immediate answer because sometimes the immediate answer isn't the best answer yeah no problem so uh wordpress.org is a great resource that's pretty much any kind of plugin that's been created is going to be on there and from there they usually post regular articles about different types of plugins so you can kind of see comparisons in there but they also keep a full list and uh links to the users or to the creator's website to sample sites to be able to look over everything so i'd recommend checking wordpress.org yeah yeah that's that's a great point sometimes uh if you go to the if you go to add new on your website to add a new plugin and you search for something i heavily recommend that the first option that you get is not the one you go with because sometimes it's just whoever's got more uh more views rather than the actual reviews and score and the big thing is knowing that it's compatible with the latest version and how regularly it's updated honestly anything more than a month is a little it's i start leaning away from it just because there's a lot of stuff that happens in the span of a month and if an issue comes up or there's a new version of wordpress you want to know that they're on top of it no problem yeah if i may just follow up on that sure i'm sure this is something that experience would solve for me but i've done that i'd look for it at plugins and it's like trying to find one person in the super bowl i mean you start you start out and yeah there's the key word okay so you type in a key word and and you get them but sometimes the key word out of the title may not lead you to the function that you're looking at is there's some other indexing system or a consumer's reports assessment of plugins that will will look at plugins like categories and give you a sense of that is that so uh that exists yeah i just said google it and it'll be like an article like that's usually a lot of good articles okay so that was yeah yeah no no no that's for that was that was like that was pretty much what i was going to say is no yeah a lot of the time your most your best resource is going to be other users they will you'll see all kinds of articles blogs people who dedicate themselves to reviewing plugins do you have any other questions or you can go ahead and i can take one more all right you look at the top three things that people reach out to you for support and is there something that client could have done to prevent that call so i guess an example would be if somebody's website's been breached maybe they need to look at their security passwords to make sure that they need to be stronger versus weaker that's what i'm sort of looking at more based on if if we're calling you for support and we have an issue is there something we could have done preventative wise so that we don't have to call you like a fan so i'd say top in regards to the top three things that could top three preventatives for a client not messing with what's been put on the site there's a reason why it's been added one of the things going back to word fence it has a you can set a strong password system so that they have to have a password that is 12 characters with one symbol one number uppercase lowercase and that goes a long way towards protecting from users putting password one two three or you know my password or using their username and their password is the same exact thing goes a long way towards protecting not only their site but themselves from that another big thing is proper training taking the time to sit down with your client and explain how WordPress works even better if they have a specialized part of the website sitting down and explaining this is the aspect of your website this specific thing this is how it works if you're using it to do these things these this is how you do it because we've had clients who came in who had refused the training that we provided and they were asking they had somehow managed to break the content of the website because instead of going through the basics of how to use it they just assumed that they would know how to use it and WordPress can offer a lot of really simplistic ways of handling things but it's a very complex system and what seems simple can take you down a rabbit hole real quick thank you no problem thanks well that wraps up my talk if you guys have any other questions afterwards feel free to pick me up but thanks for listening and putting up with my chatter for a while