I hjertelig velkommen og tak fordi I deltager på det her webinar, hvor vi skal se på den spæde begyndelse af AI-funktioner i Superoffice. Der er udgivet i forbindelse med Superoffice version 10. Dagens webinar er lidt kortere. Det er ca. 20 minutter. Det er som sagt et spæd start. Webinarer bliver gennemgået af Chanel Small Stream, som er customer experience-konsulent her i Superoffice. Jeg skal gøre opmærksom på, at presentationen er på engelsk, men dog er med dansk under texter. Indholdet for dagen er en korts instruktion af nyheder i Superoffice 10, men selvfølgelig i sedenset AI. Fokusområdet for AI er chatbot-services og et par AI-services og chatbot-connector. Og selvfølgelig så, hvordan kommer vi i gang, som vi plejer. Jeg håber, I får stort leder på presentationen og den starter her. Hej og velkommen til dagens webinar. I denne presentation kommer vi til at give en introduktion til artificial intelligence og præsentere, hvordan AI kan hælde customer relations, og simplifieres i dagens arbejde. AI og machine learning usually require a lot of companies' resources to draw benefits from them. Men med det approach of admitting AI into Superoffice CRM, everything is simplified, and everyone can benefit from it. Even without the need to have extensive knowledge of AI to start using it. My name is Jeanette, and I work with the customer experience team here at Superoffice. And my goal is to show you how you can use CRM to build relationships across the entire customer journey and deliver great customer experiences. If you have any questions on how to get started with your processes or CRM strategy, you can send us a message directly by email, on social media, or reach out on our website. And if you want to see the presentation again, it will be uploaded to our YouTube channel, where you will find more tips and inspiration. Let's take a look at the agenda and see what we will be talking about today. First, we will give you an introduction on the new features in Superoffice 10. And then we will give you a short introduction to AI. And we will talk about AI as a service in Superoffice and different examples of AI in the CRM solution. And at the end, we will give you some tips and information on how to get started. And as you know, Superoffice 10 just launched. Our latest version offers even more tools and features to help you customize your CRM solution and build stronger customer relationships. Now we'll take a quick look at what's new before we jump in and show you how to get started with AI. And the first is advanced dashboards, where you'll get the ability to make smarter, fact-based business decisions by creating customizable charts that use a variety of CRM data. Another important new feature is the ability to configure the layout of your main screens. And then we have Superoffice AI, which we will talk about today. You can also handle your customer service requests directly on your mobile device with mobile CRM. And with database, you can exchange information between cloud solutions seamlessly. And we've also done some improvements to our webforms. And available first in pilot is the SharePoint integration. And this feature will be generally available to all cloud customers later via the App Store. Another upcoming feature is sales targets. We can get a good overview of your important KPIs and set targets like activity level, sales, at average deal size so that you can proactively improve your sales efforts. Now that was a short introduction to Superoffice 10 and the new features. And if you want to learn more, we did a separate webinar on the news in Superoffice 10, which you can find on our YouTube channel. And now let's talk about AI. And what exactly is AI? Because artificial intelligence is everywhere today. Wether in personalized recommendations on your favorite online shopping or streaming platform, turn-by-turn directions from your car or interactions with your favorite smart assistant, AI is increasingly a part of everyday life. Simpliput, AI is a tool that helps to do jobs faster, more efficiently and more effectively. AI uses computer systems inherent speed and processing advantages to perform tasks typically associated with human intelligence. And examples include pattern identification, complex problem solving and performance improvement through learning. And the terms AI and machine learning frequently appear together and are used interchangeably. But machine learning and artificial intelligence are not the same thing. AI is a broader discipline that attempts to replicate human analytical and decision-making processes in machines. And machine learning is a procedural subset of AI that deals with adaptive training to improve data analytics and machine decision-making. And AI can turn those enormous data collections into meaningful information allowing workers to simplify their workload and gather more insights from data at their fingertips. Automated AI tools can also facilitate communication between your employees and your customers. This means you can significantly improve the overall customer experience by simply offering quicker responses to your customers. But the complexity of AI have often been a hurdle for companies. It's a common concern about AI in modern business applications that it's too complex for everyday users. A country to expectations using AI doesn't always require coding knowledge. And with our approach of embedding AI into SuperFace ERM everything is simplified and everyone can benefit from it. We first introduced the pilot program this spring and now it's finally available in SuperFace 10. And this version is equipped with AI functionality that helps your teams do more with customer data by acting faster, communicating better and generating more impact. Further, we've looked at how we can embed this into SuperFace to make it accessible to all. AI can help you make sense of data you have and help you be more proactive as well as automate processes that save time. It will also help you be more proactive in your customer engagement. Now let's take a look at some different examples of AI in SuperFace ERM. Now this first example is not a new feature in SuperFace 10. This has been around for a while and I'm talking about the business card scanner. And this is actually AI that we're using in the mobile serum app. And you can use this to easily add new contacts by taking a photo of a business card and it will automatically update the contact card in SuperFace. Let's take a look. In the app, go to the company card click the new button, which you can find here at the bottom of the screen. Press scan business card and this opens up the camera. And here I've found a business card and this is actually my old business card from SuperLand so I thought we would use this as an example. Take the photo, click OK and it will start scanning. And it says no existing match found so we can choose to add a new contact and company. Here you can edit fields and if there's an error you can easily change the name of the title for example. You can remove fields or select new field type by pressing the green icon to the left of the value. Let's change the mobile phone number to direct phone and map this phone number that now is missing a field to mobile phone. Press save and that's how easy it is to add new contacts in SuperFace using the business card scanner. Another example is adding AI functionality to SuperFace service to help you not only increase in productivity but also provide a better service. Let me explain a bit more. With the help of AI it will be possible to automatically translate incoming requests into different languages which can reduce the dependency on having the language skills in-house and it will help answering incoming requests in foreign languages better and faster. Then we have sentiment analysis of incoming requests to improve how we respond. The SuperFace AI Text Analyzer can also evaluate the state of mind of a person who sent you a message with an emotional indicator helping you to prioritize more urgent or problematic requests first. So with the sentiment score it will show how the mood is right now and this can also be used in selections. You can also automate incoming requests categorization to respond faster. Now let's see how we can use AI in service to understand customer requests better, interact with a wider range of customers and provide more rapid responses. And we will start this demo in settings and maintenance in SuperFace ERM where we can get started with AI services. So you do need to have administrator rights to configure the AI services. On the navigator to the left you'll find AI services. Under text analysis you'll find some checkboxes. And the first is language detection. So you can select this option to activate automatic language detection for incoming requests. And the detected language will be displayed below request messages in SuperFace service. And then we have translate message. So you can select this option to activate translation of incoming requests. And request handlers can then click a link in a message to translate it. And the third is sentiment analysis. You can select this option to activate automatic sentiment analysis for incoming requests. And request handlers can quickly determine the mood of a message from emoticons if it's happy, unhappy or neutral below the message in a request. Let's move on to categorization. And this feature allows you to train the system to suggest categories for requests according to the text content. And when a support agent opens a new request there will be a suggested category. The support agent can then click the category link to update the request with the suggested category. And this means time saved as your support team will not have to read through the request to categorize it manually. And to use this feature you need to train the AI in how to categorize requests. And you do this by letting the AI categorize a selection of requests. First, you need to create a selection of requests in supervised service. Select categories you want to include. And also try to avoid requests containing spam. Then choose the selection you've created. And we've already done this so I'll fetch a selection of all closed requests. Click Analyse Requests. And the system will give you feedback on how successful the training was. If the selection of requests was insufficient for successful training create a bigger selection of requests and try again. At the bottom of the screen you can include additional sources of text to analyze when categorizing a request. Now let's jump to Service to see how the system automatically detects languages offer you the ability to translate and see the sentiment score. Let's pick a request. And for those that don't speak Spanish we can now translate the message by clicking this link. And the sentiment modekon shows the mood based on the content of the message. If the index is above 20 it's positive. If the index is minus 20 it's negative. Or else it's neutral. And as you can see we also got a suggestion for the category. Click it and it will automatically update the request. Another thing we can take a look at is selections. We can get an overview based on the language code for eksempel. Look up a request and select language code for Spanish. And here you'll get a list of all requests in Spanish. We can also select sentiment and set it to minus 100 which means very unhappy. And now we can view the result in chart and save it as a selection. Then we can add this to the home screen as a dashboard. Go to the menu navigate to system design and click web panel. Select main page add a label and fetch the selection we just saved and save the web panel. Then go to dashboard and select the chart sentiment very unhappy. And these were just some examples of how AI will help make sense of data, make you more proactive and automate work processes to save time into a service. Another example is chatbots. And chatbots are an increasingly common use of AI that many of you probably have tried and perhaps with more or less success. The technology has a lot of promise and is on the rise for very good reasons. Chatbots are made to similar conversations and often used to help customers visiting your website with support questions, collecting more information, suggest products or even help customers in tasks like pay a bill or make a reservation. The applications are many and growing. And whilst the benefits can be many it is by nature one of the more complex applications of AI technologies. It's literally getting machines to learn the complexities of human language and there are some challenges in conversing with unpredictable humans. For example, if you're talking to a bot that can't get out of a loop or that don't accept no for an answer. And we're probably all experienced talking to automated answering machines that are supposed to direct you on and not getting anywhere. That said, there are many vendors out there offering bots and with machine learning technologies having advanced tremendously they possess an increasing amount of knowledge and experience to share and to help those wanting to get started. So with your CRM data and your knowledge-based application with service it is an obvious integration point between your Chatbot vendor and SuperFace CRM. And this is why we have created a Chatbot connector that allows SuperFace to talk to your bot service of choice. And by using data the Chapel will be able to predict the next question and provide additional information the customer may need. And if necessary you can always direct your customer to a live chat agent or offer help via the request handling system in SuperFace. Let's take a look at how the bot can help you deliver immediate and automatic customer service 24-7. And in this demo the customer has a question regarding an invoice. And here we can see how this works with the Chatbot our digital assistant. And the customer is given different options to choose from and if the Chatbot can't help the customer is given the option to talk to an agent. And when the customer confirms the chat is transferred to an available agent in SuperFace CRM. And from here the agent can fetch the next chat session in the queue and review the conversation up until now to get an overview. And the agent will of course also get a full overview of the customer in the side panel with key information previews requests sales follow-ups and chat conversations to get that 360 degree view of the customer. And now to the question on how to get started. Now these features are only available in version 10 so the first step is to have access to the latest version. If you're an online user a lot of you have already been upgraded. In addition the AI is offered as an add-on to your regular subscription and it's a cloud only feature. As for the mobile CRM feature with the business card scanner this is available for everyone who has downloaded the app both for online and on-site customers. So if you're on version 9 and up you can enjoy this feature right now. Now if any of you need or are interested in more details around the AI license then get in touch with your SuperFace rep to have a chat about how you can get started and what is required. Because there are some things to consider and prepare like you saw with the chatbot for example. And the chatbot feature is not an out-of-the-box solution. It requires preparation and training of the bot. To get started with chatbot in SuperFace you first need to choose your preferred chatbot service which is a third-party system like for example Google's Dialogflow, Microsoft and others. This means that it is more to a chatbot than the talking bubbles you see in a chat. You need to train the bot behind the scenes for different situations and based on your business processes. Whether that's customer service or sales and product information on your website. And SuperFace provides a chatbot connector that seamlessly integrates that service with SuperFace service and SuperFace chat. And the AI license enables the chatbot tab in chat administration and you add scripts that can interact with chat sessions like you saw in the demo. And if you choose to do this setup and training by yourself or hire an expert partner to do it or as a short we have all the technical documentation to help guide you and connect to chatbot service of your choice to SuperFace CRM. Now reach out to our team if you want to learn more and how to get started. And if you want more tips and information about the features we've shown today you can read more on our customer community. Here we'll find more information about the new features in SuperFace 10. We also have the Learn the Essentials section where you can read about the artificial intelligence services and you can attend more of our webinars to learn about the possibilities with SuperFace 10 and improving your sales, marketing and service processes. And of course if you have any questions or you want to talk about your CRM strategy you can contact us on our website, social media or even book a meeting with us or one of our partners. Now that's all we have for now and I hope that you are as excited as us to get started with artificial intelligence in SuperFace 10. I wish you all a super day. Det var alt bag sinitthed. For i dag og en kort opsumering så har sinitthed snakket om nyheder i SuperFace 10 hvad er AEI, helt grundlæggende denne her machine learning og AEI samlingning vores visite kort scannings løsning språkendelsespråk og sændselminfodering udnydelse AEI og chatbot services Jeg har Kamilas vanetro igen, der samlet lidt længst til jer som går i og med når vi sætter det her rundt der er selvfølgelig manuater, ja bruger manuater men link ind til vores guides for AEI services og chatbot dokumentationen der er blevet nemt så er chatbot altså noget der skal integreres ud hvor vi får set nogle besked og webhooks og jeg skal komme efter her så det kræver noget grundlig dokumentation det er der længst til her der er også en artikel chatbot trading den artikler på engelsk men den har også nogle længst til nogle datakiller hvor man kan download gratis data og bruge hun til at tjekke træning sin chatbots så der håber jeg der kan være det der hvis det er noget man vil løse at kigge på og til sidst et link til de to chatbot services som simpelthen nevnte Google Dialogflow og Microsoft Asia Bot Service som sagt har der en mailindbacken vi sender både presentationen og og optagelsen til så I kan få det sent rundt hvis I har noget feedback må I meget gerne sende til mig det er mit direkte e-mail der står her det kan være ros eller ris i at velkommen til at sætte en begge del af stedet så smid meget gerne en mail af stedet hvis I har med at komme med det er alt for i dag så vi stopper optagelsen her


What if they staged a Cuba uprising and nobody came? Notes from the edge of the narrative matrix The US staging a domestic uprising in Cuba and no one's showing up for it reminds me of that old saying What if they had a war and nobody came? So much of what the US Empire used to do covertly through the CIA and now just does openly Says a lot about how much more effective its narrative control has gotten over the years The CIA used to infiltrate the media now spooks openly do punditry for mainstream news outlets The CIA used to oust governments covertly now the NED openly funds subversion The CIA used to stage uprisings now the Empire just says hey, we're gonna start some protests in Cuba If anti-government protests were proportionate to a government's actual malfeasance Washington DC would be completely inoperable 365 days a year because its streets would be continuously packed with millions of demonstrators Socialism leads to government waste and inefficiency Unlike our current system which wastes half of all food produced leaves more homes empty than there are homeless people and Sees clothing manufacturers destroy billions worth of excess inventory so poor people can't wear it Capitalism is so good at eliminating scarcity that it has to artificially create it to survive If you think Glenn Greenwald is a Trump or Joe Rogan is a fascist It's because you've disappeared as far into your own ideological anus as people who think Biden is a Marxist You can disagree with someone without making them the extreme opposite of everything you value If I wanted to crush socialism and anti-imperialism in the most powerful nation in the world I'd train Democrats to believe being on the left means shrieking about Trump all the time and Train Republicans that the left means forcing your son to wear a dress at kill whitey class It's weird how much of left discourse is about obscure sectarian Disagreements instead of like hey, we don't have the numbers to accomplish literally anything and we should probably try to do something about that Criticized Beijing's Xinjiang policy all you want, but its De-radicalization campaign was indisputably infinitely less draconian than the Western war on terror Which has killed millions and displaced tens of millions since 9-11 and Now it is winding down while the US Empire's war on terror has been continually expanding These two things are not equal. They are not even comparable The US and its allies are indisputably far far worse All the Western hand-ringing about Muslims in China is worse than hypocritical It's a joke the US Empire pretending to care about Muslims is like Exxon mobile pretending to care about the environment Healthy people want power to be proportionate to responsibility The more your actions affect others the more accountable you must be Unhealthy people want power without responsibility They want maximum power, but one all culpability off loaded onto the collective We are ruled by very unhealthy people We're in this strange human soup full of billions of people pesticides all kinds of radiation vaccines drugs food additives Petrochemicals and other artificial substances and we have no idea what it's going to do to us in the long term It's a worldwide biochemical improvisation People are tripping on mRNA vaccines right now because they're the newest addition to the soup But there's all kinds of stuff happening in this weird improvisation that we're all mushing ourselves around in and we don't understand How it will all dance together at all And we also don't know what's happening with our dying biosphere our plunge into dystopia our flirtation with nuclear war Our unsustainable systems and our collapsing empire We don't know where any of this is all headed and From a certain point of view it's quite beautiful


So yeah, we played the XCOM tabletop game for real and we live streamed it. Yep. So this game, if you don't know XCOM, I hope you know what XCOM is. I hope you know. Anyway, so there's an XCOM board game. It's a co-op game with four players based on the recent reboot of the XCOM video game. Yes. You fight against the aliens. You're all on a team. So like pandemic, only it's real time. And we played a demo of it at PAX Prime and we now have the real deal and we played that and live streamed it. And it hasn't really changed that much since the version we played at PAX Prime. However, it was fun. Like don't worry, we're going to talk and say a lot of negative things, but in the end it is fun.  But a lot of negatives that were not apparent when someone who is an expert at the game from fantasy flight runs it for you became strikingly apparent in actual play. The game's got some pretty serious issues. Yeah. So the fundamental idea of the game is you're all four people. You're running XCOM. Wait, each one of us is four people? Yes. Okay. You're running XCOM, defending the earth against aliens because that's what XCOM do. And each person has a unique job. This is the first thing that makes it better than pandemic. Unique jobs. Each person is responsible for one thing and one thing only. Usually two or three responsibilities per person. And thus, you know, you can't really be doing everyone's job, right? I mean, you can play two player where you do two jobs each. You can do three player where, you know, but you can even do one player. Like in baby mode, you can talk a lot more, but you're playing for real. Like if I'm the military guy and I spend time talking to the science officer, that time matters a lot. Right. So in there are other, you know, the real time factor is the other thing that separates it from pandemic and pandemic. You can sit around for 20 minutes, discussing the best possible move. And thus really it's only a one player game and not a co-op game. In XCOM, even if you wanted to share all the information and even if you discussed everything, you don't have time to, and you don't even, you don't have the brain power within that time to figure out what the best thing everyone should do is. And you don't even have all the information yet because the real timeness doesn't come from like an MP3 the way space alert does. It comes from an app. So you have to finish doing one thing before you go to the next thing. So it's like, decide where to put your interceptors. Okay. Then it's like, oh, by the way, here's where the UFOs are. Fuck. Yep. They went somewhere where we didn't go. Hey, can I move a guy? No, you tapped that science already. Well, I got a time's up. Time's up. So what's real, basically what's really interesting about this is that in the end the game comes down to two phases. There's the push your luck phase, the press your luck phase, and the resource allocation phase. Only the latter is real time. Yes. So you do real time resource allocating, and then you resolve slowly and carefully. So the parts of the game that would be really fiddly, like should I attack with these troops or these troops in this particular encounter? There's no time limit on that because that wouldn't have been fun. You'd be like to have the time limit on that. The fiddly stuff doesn't have time limits. The like broad strokes, the where are we focusing, has an extreme time limit.  Well, four friends if you count yourself. Well, are you your own friend? I don't know. In this game, a lot of times you're your own worst enemy. Yes. Yes, indeed. So is the problems with the game, right? So problem number one is that you have these cards that give you abilities. And as the science gets to research, you get more cards that give you abilities. Wait, Scott, this card says used during an encounter. Does that mean any encounter or just a every science card had like some level of ambiguity that required us to pause the game and look it up. It's very clear that some cards are only used during the time phase because they have a picture of a clock on them. And some are only used during the resolution phase because they have two cubes on them. But what's not clear is exactly the wording on them is not specific enough that you don't know if you can always do it. Also, another problem with them is that it's because the ones that you use during the time phase, because you're under time pressure, it's very easy to forget that they exist and to remember all of them that are available. Yeah, you say that because you're the reason we died. Also, there are other players who can only really pay attention to their own biz because it's so fast. They might have cards to use during the time phase that would be best used on you. Just likewise, you might have cards for the time phase best used on them. So you actually to get the most efficient use out of them, you would actually have to pay attention to the other person's timed action and say, I'm using this time thing to help you. Oh my God. During the time phase. But how can you even pay attention to that while you're too busy thinking about your own shit? And then to also remember a card ability you have and also remember to use it on someone else because you paid attention to what they're doing during the time phase. The end result is that the concept is great because you feel it. You feel like you're in the situation room in Evangelion or XCOM. Yes, your doubt. Well, XCOM and Evangelion are basically the same thing. Sort of. Yeah. So you're down there. People can still make babies in XCOM. Yeah, yeah, you can. Technically, you can. For now. The crystal is I'll just get the room of golf isn't closed or whatever. But yeah, the problem. The only problems with the game, the only problems come down to fancy flight, wrote the words on the cards. And they're bad at that. They're bad at that netrunner in every other game also. And the instructions only exist within the app, making it actually really hard to look up rules on the fly and making it extremely likely that anyone you ever play this game with, only one person will have ever read the rules. Yeah. So the rule in the box, there are rules, but it's just a quick start sheet. All the actual rules are in the app, which means if you want to do a rules look up, you have to like pause, go into some options menu. It's very difficult to peruse the rules in there. It's just really bad. They should have been less cheap because fantasy fights also very cheap. And in addition to putting the rules in the app, also printed the full rules out. Even though one good thing about putting the rules in the app is that as the app, if you have rules updates, you can do app updates, which is cool. I'm all in favor of putting the rules in the app to begin with, but that can't be the only place the rules are. In the very least, some cheat sheets or something. Right. I mean, people are going to have an iPad or tablet to play this game. You could always just use a laptop with the web browser or you could use your iPhone. Yeah. You could use any pretty much any electronic device as access to the app. They made it as, you know, cross platform as possible with the web version even. So you could go to the rules on the web actually, if you wanted to. But people are just going to be there with the one tablet. They're not going to have four tablets. Okay. You should have printed out a rule book in there. Yeah. So as a result, the only way to experience this game in its fullest is to play it and fail at it and have to keep pausing and looking shit up like three or four times until you like get the game and remember all the sort of it. Right. But all four people get the game. Yes. As soon as you switch out a player.  You know, you need four people who have been through it who are XCOM hardened veterans elites. Yep. And know the deal. And then you can start to get the most out of this game. So people know what cards are to the point at which they can just say the name of the card. Like I use X and people know what that is. Then you can start to actually be good enough to save the world from aliens because the even on easy mode, the app is ruthless. So only by this game, if you have a group of four people, you really want the full set who is willing to play this game repeatedly and actually get good at it or at least competent at it. Once you get to that level, you can play this with other people who are competent at conventions or you can be the guy who runs the game for other people and teaches it to them. But seriously, the game is not a game until everyone knows the rules and you figured out all the like kind of poorly written details of the cards. So once you get past that, the game is really fun. Yeah, it's, you know, it's what pandemic sort of... I mean, it's not the great co-op like Hanabi is but it definitely beats all those other garbage co-ops like pandemic and shadows over Camelot. And it has this interesting like the kinds of decisions you're making, the brain feel of them, the way the pressure is is actually very realistic. Yeah. And it's not like it's sort of weird in that they found a way to... You look at a game like Space Alert where it's also real time decision making but you're basically programming on your turn in Space Alert which is kind of a lot to do in real time. Yup. And it's sort of tricky, annoying, tricky. Like it's like I'm making real game decisions like as difficult as game decisions I would make in any other Euro game but I'm time pressured and that's just sort of frustrating. Here, the time pressure combined with actually what is easy decisions. If you had all the time in the world to decide on things in XCOM especially during the time... It would be so baby game. It would be like, oh, obviously put the interceptors there because we can move one later if we have to. Yup. Well, Scott, imagine... That's where we get the most use out of them. Imagine World War II as a war if you zoomed out and had all the time in the world to think about it when you're making your decisions of where to send the armies and what day is D-Day. Yup. But it's like the decisions you make in XCOM are like just you have, you know, how much money do you have? We can put about four interceptors. Where do you put them? The place with the most UFOs. Really simple decision that gets really intense when you've all got about six seconds to make it. Yup. You'll have conversations like, come, how much money can I spend on interceptors? And you've already spent five seconds saying that. Yeah. So it's a real world problem solving like emergent strategy if you have to be able to very quickly figure out is the information that I have worth telling anyone? Because the time matters. Is it worth it to ask for permission or to do a thing? Do I even want to interact with people? You have to make these like really real decisions really quickly based on possibly limited information. Right. The other thing is that there's certain things on basically there's a lot of different areas of the board where things are happening quite like Shadows over Camelot. All right. You got the UFOs coming down that you have to get rid of or else they cause panic. You've got the base that's under attack that you have to defend or else your base will be destroyed. And you need to beat those missions. Right. And there's missions. The mission doesn't actually pressure you. You know, the way that the base being destroyed or the UFOs can end your game when you have to push back against them. The mission like you can do the mission or not it's up to you. But if you want to have any chance of actually defending the base or you're reducing panic in the continents when you beat a mission you get the rewards. You need those rewards or you will not have enough stuff to protect the world elsewhere. So the mission does pressure you once you realize that that is true. And it's very, very difficult to do all these things at once. What's also very interesting is that the players are fully autonomous. So I could just deploy all my interceptors. I could just be bam and send them all out there. I can do whatever. And then at the end of the turn it's like how much money did we spend too much? Well, we're fucked. Yep. So the game, the players all interact with each other in different ways. So like the comp, I feel like I'm going to specialize in like one or two roles. I think everyone's going to specialize in like a couple of roles. It might be boring to always do one role but it's still good to like play one or two of them a whole bunch to get good at them. Because like the science person, they need to learn all those cards because like the first few times they play they're going to spend a lot of time reading the cards and that's going to hose you. If you get to the point where you've memorized most of the cards, that's going to save you so much time and improve the decision making on the science side tremendously. Science has probably one of the hardest roles in the sense that you have to synthesize quickly the entire state of the game to figure out what technology you're looking at from your choices will help now and is necessary. Yeah, it's like this and you have to figure out how much like how much you should take from everybody else to make that happen. This one will work and come give me $3. Yeah, like we only have $4 left to spend and like the base is under attack, dude. Yeah, but it's like the decision you make is so simple. It's like pick a card and choose zero, one, two, or three scientists to work on it. So if you had even a minute to think about that, it would be brain dead simple, but you have about five to 10 seconds. So and you just drew the cards and you're still reading them. So you know what I kind of want? I've been thinking about this. Imagine using this idea for similar other kinds of games. Like imagine a game where you're all either Gundam pilots or on the bridge of a Gundam. Sure. Yeah. Any sort of real time battle situation involving multiple people, you could have the same basic structure and the app would totally help you out also. Exactly. It's like, all right, I'm in the Gundam. That's my job. You're firing the guns. You're in another Gundam. One person is firing the low and greens. And one person is moving the ship. Yep. One person is actually directing all the Gundam pilots, but doesn't do anything else.  Oh my God. Move left and do this. Okay. Yep. Now this happened. Oh my God. Do this. You have five seconds. Otherwise, another bad thing will happen to you. It's interesting to me that, you know, in all the time people have been trying to make games like this, XCOM actually did do it first. Like it has flaws, but the flaws are just purely implementation. The concept is so rock solid. Yeah.  People are like dying to get things going, like Artemis bridge simulator.  Yeah. You gotta get a software. They had it at ZenCon actually. Yeah. They have it a lot of places. Yeah. We're trying to get it at Connecticut. Sure. Why not? It's really popular, but it's like, you can get basically the same experience with this XCOM game for way less money and effort. Yeah. One tablet and four people. And practice. So watch out for, I hope this pushes co-op tabletop games in a vastly different trajectory from where they've been up to this point. I just sort of wish there was like an app only mode.   You know, there's four people sit there with the tablets and do it. But why? 3DS could not. If you're going to a resolution in the screen, it's like, you know, it's sort of clever and forward thinking to combine the app with the tabletop part. But really, it's like, if you have software, you don't need the tabletop part. We could just go full software. Yeah. Well, part of it is that unless you had a very large tablet. It is. It is quite a large interface. That's true. You show all that stuff. There's a very non-trivial UX problem there. Yeah. That's somewhat true. Because it's kind of like member in Eclipse. We talked about how the idea that Eclipse in a big game of Eclipse, because you have to do so much in so many decisions and so much like fiddly stuff, you'll often pay attention to the things that are near you and you won't pay attention to the colony. It's like, oh, yeah. Pete and Shia are like having a war out there, but I don't have time to pay attention to that. So the physicality does add something that would be difficult to do currently with current tablet technology. It wouldn't be difficult if you had, say, everyone has a tablet and something on the TV, but again, that might as well be Artemis Bridge Simulator. Exactly. Yeah. This is a game because of the way it's set up, that you can feasibly check out from a tabletop library at a convention. Someone whips out their iPhone or iPad and then you just play. Yeah, literally any. You could just use a laptop with internet and go to the website. You don't even need an iPad is best, I guess. Probably the big iPad is best. I was using an iPad mini. Yep. But any device will get it done. And the app part is free. It's just the, you know, so you actually, if you don't want to buy this game, you can just go get the free app straight from the Apple Store or the Google Play Store or whatever and read the full rules in the app and to do the tutorial in the app. And, you know, just get the board game, which is just the pieces pretty much in a box. You know, there's nothing else in there. Yeah. And then, you know, decide after checking out the app, if you, so that's actually pretty cool. It's almost like there's a demo of the board game in a way for free. Yeah, this is this game. It's shocking how much new ground this game is breaking into. Yeah. Having an XCOM theme doesn't hurt either. No, it doesn't. XCOM. Also, it's just, I'm very, I can't express to you how happy I am that there is a game property. Of course, I guess it's based on another game in this case, but like a tabletop game. A licensed game that isn't garbage. Yes. I mean, we all remember the Adventure Time games. Well, they have Star Wars games that are good, Fantasy Flight. Yeah. The thing, Fantasy Flight, people don't realize this, right? Okay. So licensed games are usually most of the time not good, right? But Fantasy Flight games, the thing that they do, because they don't, they're not perfect in by any means, but the one thing that they do is they make licensed games. And not the way Cryptozoic does it, where we'll take any license. Like people who want games made out of their properties are lining up at Fantasy Flight to say, please make a game with our, you know, intellectual property. And Fantasy Flight most of the time says no.  You know, it's interesting. And they're not doing all these others, right? It's interesting you say that because, you know, my other job, like I'm a product manager, right? Like I'm going all the other London Convention things. And what I've noticed over the years, like doing this kind of work, is that the people who say yes quickly and to most things are the worst at doing those things. It's like the people who bid really low on every government contract. Exactly. Like the fact, like I've got, I've made, I've gotten more deals by telling people no than telling people yes. And that seems to be true in every industry, except government contracts. Right, so Fantasy Flight says no to, but they end up doing, they do Star Wars, they do Warhammer, right? We were real close. Scott Johnson was holding the Star Wars, Capital Ships game, like a starter set for it. My friend, Chris, who you played X come with, has it. And he's like, what do you do on Monday? And I'm like, uh, busy. He's like, we do Tuesday, busy Wednesday, busy Thursday, packing for Friday.  I want to play it. All right. Well, it's a two people game. Yeah, I know. I'm thinking about buying it. Well, I mean, it's just a core set now. That would be like buying Netrunner at the start. Yeah, but this I might play because ship, capital ships with momentum, the problem is, is that even though there will be people in New York to play it with not that many, not as many as regular XCOM or Netrunner. It doesn't have this note. You're not going to find a lot of places with tables to play it on. Yeah. Well, you realize that's the same reason why I didn't buy pitch car. Actually, no, the only reason I didn't buy pitch cars because you get the full set is $300. Yeah. Rim, let's just buy a house in this, like a cabin in the sticks and use it for all, our partying and keep all the large games there. Yeah. What was Scott? Remember the banana stand?  Here's what we do. Cabin in the sticks. We get everyone we know who is in our exact situation in New York.  Yeah. And it is just a board game Mecca. Sure. That's actually probably cheaper than getting a storage unit in Manhattan. Yeah. Well, this issue is like tax insurance. Those are not being electricity. I've looked into those things. Making sure it doesn't fall apart. We show up this squirrels living in there. I think those things are all manageable because remember, I was just in Lancaster for Zenkaikon. You forget how cheap everything is if you get even like 60 miles in any direction from where we are now. Way cheap.  And I had spent less than $20 on that. Yep. I got a beer and I handed the guy a 20 and he gave me a 10 back in my change along with a five and a quarter. Whoa. Yeah. Whoa. Yeah. All right. See you guys at Anime Boston. Please come play games with us. This has been Geek Nights with Rim and Scott. Special thanks to DJ Pretzel for the opening music, Kat Lee for Web Design, and Brando K for the logos. Be sure to visit our website at frontroadcrew.com for show notes, discussion news, and more. Remember, Geek Nights is not one but four different shows. SciTech Mondays, Gaming Tuesdays, Anime Comic Wednesdays, and Indiscriminate Thursdays. Geek Nights is distributed under a Creative Commons attribution 3.0 license. Geek Nights is recorded live with no studio and no audience. But unlike those other late shows, it's actually recorded at night.


Sleep paralysis is one of those things that a lot of people don't really understand how it works and there's a few reasons for that. I think a large percentage of people when they hear about sleep paralysis they they assume it's something like from a horror film and that's not really the truth. The truth about sleep paralysis is that it's an essential thing that happens when you go to sleep if you didn't have sleep paralysis if you were able to physically act out your dreams you'd hurt yourself and this is this is one of the crazy things that I don't understand.  It's meant to happen it's a natural part of sleeping and of dreaming. If you don't want sleep paralysis then there are some things you can do to avoid it or to reduce it but I wouldn't advise them and here's why and I'm going to explain in a second why sleep paralysis is so important and how you can use it to lose a dream but here's why I would not avoid it. There are lots of experiences especially dream related experiences and things like nightmares and things where it might be unpleasant to experience but that doesn't mean you shouldn't experience it in the same way that when you go through life there are things that might you might not enjoy them but they're still important to experience they're an important part of your growth because if you've never had a nightmare then you don't appreciate when you can avoid a nightmare you don't appreciate when as much when you have an exciting pleasure dream or a lucid dream you don't appreciate it as much if you've never had a nightmare and this is just my opinion at least. Now here's how you can turn sleep paralysis into a lucid dream there's a few there's a few ways of doing this okay it's actually kind of easy and when I tell you you're going to be wondering why didn't I think of that because there's a lot of aspect of lucid dreaming a lot of different parts of it that don't have to be as difficult as you're making them most of you are making this hard for yourself you're making this difficult much more difficult than it needs to be here's how you stop sleep paralysis okay to stop it completely you just close your eyes to turn it into turn it into a lucid dream you constantly do reality checks throughout the day eventually they'll show up in your dreams but also you need to visualize being in sleep paralysis during the day set an alarm on your phone to go off every five minutes or so okay and every time it goes off you should lay down visualize or imagine that you're in sleep paralysis and then also visualize escaping that sleep paralysis and becoming lucid in the dream it's a really powerful tip and it's a good way of you know practicing escaping sleep paralysis you should be more worried if you're not sleeping at all because when you're not sleeping your immune system is going to be lower which you know coronavirus and all that is not good to have a weak immune system at the moment you should be worried about your sleep quality oh and if you do want to boost your immune system by the way i'm going to be posting a video soon on my other channel which is transcend your limits which you can find in my channel sidebar thing seriously I'd really appreciate if you would go and follow me there I post I post as often there as I do on this channel by the way so if you want more videos that's that's where you should go but I think one of the reasons people as I'm scared of sleep paralysis is because people read online about stories about horror stories about things like the sleep paralysis demon and I'm sure you've heard of them too right the shadow man the hat man this scary kind of demon figure which appears over you when you're sleeping but that isn't a real thing it's a hallucination or a dream it's a part of your dream or you know your dreaming mind it's not real and there's so many people that are scared of this thing and it stops them from wanting to learn how to lose a dream even though it's not a real thing it's not a real experience it feels real but it's not actually going to hurt you and it's definitely not really in your room with you


Welcome back. It's the breakfast. Another time to look through the pages of our national dailies We'll call it off the press and Ezekiel and I took joins us via zoom this morning. Ezekiel is good to have you join us Thanks for having me. It's such a pleasure to be there. Thanks for having me. All right Then let's take a quick look at the daily trust newspaper this morning. How 23 remaining abducted canoe I beg your pardon. Caduna train passengers were released. How 23 remaining abducted caduna train passengers were released Families excited how negotiators sealed the deal and now see to unveil plan to train service resumption That's boldly written right there. Another one say Senate approves 3.6 trillion narrow petrol subsidy 8.4 trillion narrow Boeing plan for 2023 that's a lot and Two years after federal government yet to implement teachers new salary package Yesterday was World Teachers Day. That's the much we can take this morning on the daily trust All right, let's move over to the next paper and this time we go to the punch in use of a question interesting headlines I'm a governorship list litigation kicks 14 APC PDP LP candidates out Interesting when the writers do that Parties face court cases in a boy in a quibble in a good six others commissioned. Okay, so we'll do Beodum Makin day 834 others Senate confirms 19 Rex at Tico coa in Bouchie receive defectors We look at a few more from that paper Senate approves 2023 expenditure, okay 73 dollar per barrel oil price Adamu governance meet to adjust table's campaign list teachers day and UT six better deal Knox governor some headlines on the front page of the punch Now let's turn attention to the leadership newspaper quickly Kaduna train attack after six months in captivity Remaining 23 victims regain freedom Dominating the papers this morning and federal government says it was a convert operation No ransom was paid But we also hear that there was some negotiation and deals and who actually sealed and struck the deal President Muhammad a Buhari Hills military who are yet to see our loved ones and families That's what families quoted to say a butcher Kaduna trained service to resume soon and our C is on that bitch glow on and just before we move away APC governors blame campaign cancel for a Uprising duties of party leadership Senate rejects 1.7 trillion narrow subsidy proposal That's the much we can take this morning on the leadership newspaper All right, then we'll take the final paper this morning and before bring our guests in and we're talking about the nation newspaper APC National Working Committee Governors PCC members unite for tenable legacy river and communities quit Overflooding quit overflooding 23 meaning a Buja Kaduna trained up to ease freed some good news right there and Buhari promises to restore teacher's pride Some headlines on front page of the nation and I just want to bring in a guest is it can I took her who joins us live from We all I believe a quiet boom state. It's been some time Is it going I took nice to have you join us today? Let's quickly look at the situation in the all-progressives Congress, I mean a lot of people still speculating as regards to whereabouts of Bola Mitenable the presidential candidate of that party I'm sure you also remember that Abdullah the mother national chairman of the party had written a letter which got leaked to the press Expressing in very very interesting words. I mean his displeasure the The the formulation of the presidential campaign council that let us in has been denied by the party and Leadership in a campaign team. They said that nothing like that was written But we both know that a letter was written So and what we hear from the nation from the punch rather I started at the moon and the governor's are meeting to adjust in the boost campaign list But we don't hear anything about the mountain boom self and then over to the nation We hear that the APC national working committee and the governor's as well as the PCC members are uniting for tinwoo But the question a lot of people are asking is where it's too So please speak to what the party is doing right now with this PCC and also the questions about the whereabouts of the candidate All right. We seem to have lost a guest Connection issue right there Okay, is it going to can you hear me, please? Yes, I can hear you. All right. So if you got a question, please go on Okay You know, the very first thing is that you know, there was a video of Of the presidential candidate of APC doing his bike and who knows is Exercise bike if you know that you know, see maybe hasn't yet finished him his routine So he's got to take his full Routine so that when he comes back, he'll be as fit as a fiddle On the other hand, there's been there's quite a lot of You know fall outs, you know from the decisions they had taken and then a lot of pretty influential people who happens to Pay a lot of premium on their fate Getting very uncomfortable with that Muslim Muslim ticket So there's a lot of conversations going on people have written into opt-outs. It's like, okay May I be excused at this point because? Churches are starting to call the apple and say you have respect for our fate if you do then I don't see you Playing this role that you have been given to play and then for too long We've been taking for a ride in the constitution of the federal Republic of Nigeria No mention is made of Christianity or a Lord Jesus Christ or things like that Are we really really citizens of this country what's going on and are you telling me that as it were or as it is? That you're winning election is more important than you're being free and fair and considerate to all divides particularly the faith which is like the greatest Dividing line which is like a 50-50 thing between the Muslims and the Christians. Are we really running? What state is it a Secular state or is our religion really important if it's not then scrap all the pilgrims these pilgrims that and all that scrap it Let's know that I mean We have nothing to do with religion but where the constitution seems to either by practice or by convention Recognize that there are two dominant religions and almost a 50-50, you know balance Then why are we being treated as if we we are in consequential just win the election Be like why you winning the election isn't it for the generality of the people? Okay? If we are not, you know Relevant to win the election then let us move to those that think that we are relevant to run the government So there's quite a lot of very deep rooted conversations going on I think that you know the political calculations that she would you made by bringing a Muslim Muslim ticket politically It was a very sound really, you know Decision to take but in governance, you don't always take the most You know logical decision. That's the reason why we have a refinery Where the petroleum product is in the south, but the refinery is in the north because of political Experiencing that's why the Bible says all things are lawful, but not all things are expedient at this point He was at liberty to choose a Muslim Muslim was his prerogative But I don't think it was quite expedient and this beginning to have a major fundamental fallout and I think that part of the obedient movement is Is a response to to the fact that the PDP faithfuls within the southern flank of this country are not particularly Happy, but by the way, they are being treated. It's like give me your vote But your vote I in consequential if I vote I in consequential it means that when you get into government I'm not sure that I will be consequential so that on that APC matter and I don't see it resolving too soon because there are Major people who are starting to say it's not okay. And you know the interesting thing is that there are a lot of Fame-minded Muslims who are saying it's not okay. They are Muslims, but they are saying it's not okay Let's run a country where everybody is treated as as being being important every faith since it's been recognized in the Constitution they let they all be recognized as well, you know So I think that the APC problem is more deep-rooted and it's good. Let's have these conversations before we Suffer in silence All right, let's take a look at you know the release of the 23 victims or those who have actually regained freedom You have one hand saying the federal government actually didn't pay no ransom. No ransom was paid on the other hand There's also a conversation about the negotiators and how the deal was actually sealed So whose report do we believe? Do you think that you know ransom was actually paid? It's a good thing that they have regained their freedom, but we're seeing how Where these people released? Let me start by saying thank God In the loudest possible way What a relief to the families of these people what a relief to these people What a day it is for them. Let's thank God and just be grateful. Let it be a kind of Something that that reminds us that one day I Will be able to see my sister and my daughter Leah Sharibou, you know I did I did a story on Leah Sharibou that that got hundreds of thousands of Comments it was something else, you know, I it was just a Dream so to speak but most people thought it was was real, but it was actually fictional. I wrote that you know Let's let's let's believe that one world the other one day I'll be able to see her for real and of course all the others that are still in a Incaptivity the dapchi and the rest of them that are one her number two Please tell me the day that government told you that they paid ransom the first is like a broken record no ransom was paid and Let me tell you they may be right, you know, it's like half truth It may be really true that not a naira was paid But they did not say no negotiations were made So they have not lied to you. They've just given you one side of the coin, you know, and And sometimes you may have to choose between which is the lesser evil paying them some money And then they use it to buy more ammunitions and get more emboldened or releasing some people That are just lethal. They are just them. They're just evil minds. They are the devil's no no workshop They are people whose thoughts life everything is devilish is evil, you know And when you release such people you you know amount of money equates the damage that they will go back to do and of course also the Effect it has the positive effect it has on their people in terms of their being emboldened So it's true. It may be true that no ransom was paid But let them take it a notch higher and tell us that no negotiations were made It's interesting the way the the punch put it bandits release Hossages they didn't say the government frees them The big one on the front page, of course last night or yesterday rather the the independent National Electro Commission released a list of Governorship candidates across 36 states or across the states where elections are holding nor the 36 states out federation and The punch is reporting that after that list was released the governorship list Litigations have begun Have actually kicked 14 APC PDP and Liber Party candidates out that is a that is a serious one Which means that in some of the states you don't have an APC governor You would have a PDP governor. You have a labor party governor. So what do you what's your take on this? They heading to court Some of them are still in court already in a Boeing state. We can look at a quiet bomb state your own state as well Any good state and six others. So what are your thoughts on this whole this whole situation regarding the governorship elections? In a quiet state probably APC thought there was no need to waste their resources when yeah, I took is there So they just mistake that's on the lighter side Okay Anyway, but you see let me speak as a Commentator and then one who is informed Having been part of several electoral processes even managing a party as as the as a national chairman Even in my party the African Democratic Congress there were valid Substitutions that we made I mean there are two aspects you must realize The first has to do with Paxional concerns like in in a quiet bomb state. They were factions. They were parallel congresses They were you know, there were a lot of discrepancies and the law is the law I don't want to talk more than that. So some some come out of you know Frictions and problems and non-compliance with them You know the extant laws and some people thinking they can take the law into their hands and things like that Those are setting cases where they are litigations. There are people who are contending and saying no you cannot be I am We didn't follow the process. I did you were from I know Supervised we were from National Working Committee that have the the the prerogative They missed that link between the old electoral act and the new electoral act in the old Electoral Act everything just rested on the National Working Committee setting up, you know The primaries and committees who come to conduct and that was all and I net was just a you know a passive You know observer but in the new electoral act I net is specifically mandated obligated to monitor and report and Have control by way of supervisory role over the primaries So if you fail to acknowledge that you do that to your peril wherever caught you want to go to your West in your time because at the end of the day like in that of a quiet room set I'm sorry to say I net is very vehement and not just I net a man like mr. Igini Igini is respected He's not seen as one who is flippant or one who is he seen as a straightforward person And he said this is my stand and some days back He was on one of the national networks saying though He's no longer in the Commission But he's still a citizen that has a moral right and a constitutional obligation To defend the course of justice in the land Occupying the office of the citizen which is the highest office in the land and he's put his foot down that in a Quiet room state. There's no candidate. So whichever way they were they just let the lawyers You know have some fun and they make their money. So that's it and them like I said I wouldn't want to talk much much more than that on that matter. All right now There's a second part the second part like it affects my party. That's second part is the part where You you don't have any contention, but there was just a mix up in that the them the candidates that had withdrawn We're not properly substituted So such candidates and I'm going to cut and said I had voluntarily withdrawn and this Person had been sent in and they his name was not uploaded. I don't know why I've already said I am not Contesting so please can you remove my name and let the person that the party had sent forward take the seat That's what's happened to some seat in my own state a quiet bomb state in the house of assembly So that one is a straightforward matter. It is the person who withdrew that saying I'm not doing and there wasn't any other Contending force so it is like a consensus. So within that the court will simply say this man says he doesn't want to contest He said he had even written a withdrawal and he says this person was supposed to be so I need can you please Honor his request. So those are two different approaches We're about to you know wrap it up right here and Straight up from the Daily Trust newspaper I like to share your thoughts about you know the non-implementation of the newly proposed teachers salary Two years after I mean it was put out there 2020 and yesterday was you know world teachers day as it was celebrated It's sad. It's unfortunate. It's unacceptable. It's a misplacement of priorities We really don't see teachers as the people that we should all be looking up to for the good future of our country And it is it is I pray that everybody's seeking to occupy Particularly two offices won the office of the president of the federal Republic of Nigeria and the office of the governor of any state Let these people make definitive Statements binding on the welfare of teachers teachers Education is the future of any country and you cannot talk of education without the teachers and the lecturers Every single person that wants to be a president or wants to be a governor must make a definitive statement on Education and without the foundation being the teachers without before you talk of the infrastructure These two things must be addressed and I want the Nigerian Union of teachers and of course Nigerian Labour Congress not to just move into this massive endorsement Bring every single candidate to the table and say what is your take and what is your antecedence? Is this something you have done in the past that can give us a confidence that you appreciate education? You know something like myself several years back. I told Nigeria over 1215 years back that the greatest gift that this nation gave to me was sending me to federal government college Worry where I had the best education that anybody could have in the whole world And I am who I am today from a village boy to someone that is celebrated at the national and global levels Because of one thing the education that my country gave me so for me It's it's something that pains me it aches my heart that you allow teachers to be treated as Not as important as bankers or oil industry workers I pray God makes me the next governor of a private state and people will come to leave your state to want me to teach us Is it coming you need to go You know We'll talk more about I don't know what my message is laughing at It's going to be here to thank you for your time. It's really great. Thank you so much. We would like to have you sometime soon And of course, I wish you all the best in your political endeavors Thank you. You guys are awesome. Thank you so much. Thank you. We appreciate it All right, we'll take a break and when we come back we have a first major conversation right here on the breakfast Look at Nigeria's economy and the effect of inflation as the World Bank has released a recent report to stay with us