Good morning all. It's Trevor Ronsley here, CEO of Abrama. I just want to thank you for connecting. This is the first webinar for Abrama. So those of you who know me will be used to the fact that you've got my cheery face looking out across the room. But here today is Lynne and I. So Lynne's gotten over her initial morning shock of seeing me in the morning and she's so far recovered. So I want to say thank you for dialing in. Thank you for taking this step into the new era of technology for Abrama. It's a big step for Abrama to deliver webinars in a digital sense. So great. We're all on board. Naturally, we really appreciate Abrama's the support from Abrama members without that there's no point of Abrama being around if we don't have members of course. We also do appreciate the support from our industry partners and we've got a slide up there just to remind you who they are. Just a special mention for EBM who is celebrating 10 years of partnership with Abrama this year. So we're very grateful to EBM. And of course, we have a number of Abrama supporters who provide Abrama with a great deal of support including helping us to sign up new members. So that's our unashamed plug for our sponsors and supporters. Thank you for dialing in and I'd now like to introduce Lynne. For those of you who don't know Lynne, Lynne is the Senior Community Education Officer with the Residential Tenancies Authority and she's here today to talk about the tenancy rules that you need to know as a manager who handle residential tenancies. Lynne's been at the RTA for 133 years and has a vast level of knowledge having worked within the rental sector for over 30 years. There you go. So I refer to Lynne as the Guru of Queensland, Tennessee Laws. We're very happy to have her present today for today's session. Let's face it, tenancy rules are not an exciting topic but one that we must know if we're dealing with landlords and tenants. The way in which we're going to do this is Lynne's going to launch into a presentation which will feature some slides up on the screen for you. This is all being recorded so you will be able to refer to this later. But we anticipate that the presentation will go for about 20 to 30 minutes and there's an opportunity for you to ask questions online. So if you have a question at any stage, type it in. I think there's a typing area, a box on your screen for you to type in questions and we'll see those and Lynne, I'm not sure whether you want to answer those questions as they pop up or leave until the end we'll see how we go. Certainly we'll, I'll talk to you again in around 20 to 30 minutes. So maybe to you Lynne, good luck. Great, thank you Trevor. Okay, so for today's session we're going to be talking about the RTA Services, the Act, the Residential Tenancies and Rumi Accommodation Act 2008, Resolving Tenancy Disputes, we're going to talk about compliance which is involving our investigations area and also questions and answers and throughout the session we will look at answering some of the questions that members have submitted. So what does the RTA do? Our core business is to administer the Residential Tenancies and Rumi Accommodation Act 2008 and the regulations. We do that by providing tenancy information to all parties involved in a tenancy. We have bond management, dispute resolution, investigations and prosecutions and we also provide policy and education services as well. Who do we help? We help tenants and residents, lessors or landlords, agents and that includes yourself, peak industry bodies, community sector groups and other government agencies. So to give you a bit of an outline in relation to the RTA Services our contact center is our 1300 36311 number and what we do is we provide personalized service via telephone or email to people inquiring about tenancy rules or the tenancy processes. To give you an idea our call center on average gets around 1800 calls per day. We also have bond management where you can actually lodge and refund bonds online or submit that to the RTA by post. We recommend that if you are going into management rights that you also register for e-services that way then you can actually have a look on all the bonds that you have listed under your management and be able to manage a few things under the e-services. So please do that if you're not sure on how to register for e-services again contact our call center and they can step you through the process for that. In relation to a rental bond the legislation is very clear under section 116 that you do have to pay it to the RTA and that there is actually penalty of provisions attached to this by not lodging a bond or late lodgment. So you need to fill in a lodgment form and submit that to the RTA. You need to do that and lodge the bond within 10 days of receiving the bond and that's not business days it is a flat 10 days. So best business practice out there in the sector would be that you choose one day a week where you can actually submit the bonds through to the RTA. Your trust account systems should be able to actually lodge those bonds through or disperse those bonds on a weekly basis as well. The maximum you can charge for a bond is if it is under $700 per week it's four times the weekly rental amount and if it's over $700 a week it is negotiable in relation to what you may charge. For the RTA we also have our free dispute resolution service available to assist landlords and tenants resolve their tenancy and bond disputes and I will actually be talking a little bit more about our dispute resolution service later. We also have our investigations. So investigations area looks into the breaches of the Act that carry penalty provisions for non-compliance of the Act and our Act has about 568 sections of the Act and about 125 of those sections have penalty provisions attached. The previous slide that I had up you would see that it was a maximum penalty use points of 40 penalty units for not lodging the bond with the RTA so this is what our investigations area looks into. We also have a policy and stakeholder engagement unit. Our website you can order forms, publications and a whole pile of other resources are available on our website. Just to give you an idea on the rental sector so 34.2% of the properties across Queensland are rented 71.1% of those properties are in southeast Queensland and 96.7% of the properties are either houses flats or townhouses or units so to give you an idea the balance to make it up to 100% would be deemed to be like roomy accommodation so like purpose built student accommodation and boarding houses and also movable dwellings the permanent rents in Carram parks. 30% or more of the household income is spent on rent for approximately nearly 13% of households 42% of all households renting are privately are actually families and the fastest growing age group of tenants is the aged 55 plus the median of the average length of tenancy is 13.7 months and 43% of tenants have been renting for 10 years so Trevor I know that we've got some questions coming in so if you would like to just have a quick look at that yeah Lynn I've got a couple questions I actually noticed also somebody said they can't hear us I wasn't sure if that was not good it's all good okay so a question here Lynn RTA has been very helpful it's a long question RTA has been very helpful when you phone them there's a person on the other end of the phone can you share with me what are the main oh so what are the main topics that RTA receives with that what are the most common questions sure about half the calls the RTA receives at the in our call center are actually bond related so where how do I get a bond refund or where is the bond dispute and so forth so about half of them are bond related the rest of my tenancy matters and usually the top ones are in relation to repairs and maintenance the end of a tenancy or how the process might be to end a tenancy that also actually includes a topical one around lease breaks where people are leaving their agreements early entry issues and also renteries so there's another question here about lodging and bonds online I think have you answered that already I kind of had buzz first at the end of the day you can actually lodge on the forms online just make sure that when you're scanning and uploading your images that they are clear images and make sure that you complete all the fields appropriately if you do lodge a bond online you'll get a b-pay reference within a few days and you just need to use that reference to make sure that you pay the bond in time so Lynn I've been out of residential tenancies and operated for some time this is all space age stuff for me so you're saying that and please forgive me those people who don't even know how to do this but question for me are you saying that I don't need to go anywhere and deposit a check or I can just transfer funds out of my bank account into the RTA bank account yes so what we'll do you can still send a check from your trust account that's fine however you can actually um go online the RTA's website um go in where it says lodgements and refunds and fill in the fields and actually upload a scanned copy of the lodgement form the RTA will then send you out a b-pay reference number and you use that reference number to pay the bond okay and that will come through it's not a necessarily direct link I suppose between your trust account and our account it's actually a b-pay process it's available at this point it's not a problem so the law states you have 14 days to lodge bonds 10 days 10 days so thank you for that it was a quick question and you answered it correctly um so why would why would people take need to take longer than 10 days using that process they could do it almost almost do a daily good they could travel and that's a really good question you can lodge you can disperse bonds as soon as you actually receive them that's fine what we have seen in the um agent and manager world is that some people are lodging only at the end of the month or some people are dispersing their bonds mid and end of month and if you do that you may not necessarily be complying with the legislation so that's why we know that if you choose one day a week um there's a good chance that you know you're going to make that 10-day time frame that's required all right thanks win okay well just keep going and thank you for your questions so in relation to the lessons obligations under the residential chances act and now I'm just going to go through the next part about talking about key areas of the legislation to help you as part of your business and understanding the laws the lessons obligation is that they must ensure the premises are clean fit for the tent to live in good repair and not in breach of any health or safety laws while the tents it continues they must maintain the premises and inclusions in good repair and this is a very good um section to use when you're dealing with a landlord who may not necessarily want to be doing repairs we recommend dealing with repairs in a timely manner or reasonable time frame if there's going to be delays in getting something fixed again communicate that with the tenant make sure that they're aware that things are actually being addressed and not been um kept in the dark in that regard noise issues and Trevor tell me if I'm right with this that there's always full peas parties pets parkings and personalities or is it more than four passive smoking so that's five peas so one of the peas would be in relation to the peas that for parties and that would be the noise issues that we have so under section 184 b and c the tenant must not cause a nuisance by the use of the premises or interfere with reasonable peace comfort or privacy of a neighbor so this is where your if someone is a um having parties or loud music this is a section where they would be breaching the condition of the property is that the tenant must keep the premises and inclusions clean having regard to the condition at the start of the tenancy that's one part of section 188 it then continues on to the end part where it says at the end of the tenancy the tenant must leave the premises and inclusions as far as possible in the same condition they were in at the start of the tenancy fair wear and tear accepted and this is a situation where you might find tenants come to you at the end of the tenancy and say to you oh but you know Trevor I left it in better condition than what it was when I moved in and that's quite a common thing that we actually also hear at the RTA in our call centre and in our dispute area as well so it's really important that you have a thoroughly completed entry condition report and an exit condition report and we recommend also taking photos um because let's face it if this matter progresses and it comes through a dispute resolution it's not resolved and it goes off to the tribunal yours trying to claim some cleaning or some repairs for damages you need to have all that evidence and how you do that is that documentation and those photos so again really really important section of the act um and again those reports to be completed and those photos with body corporate bylaws they do form part of the tenancy agreement and um on the tenancy agreement you'll see under item 16 are there any body corporate bylaws applicable and also has the tenant been given a copy of the relevant bylaws so section 69 of the act says that the less or less old age it must give a copy of the relevant bylaws um and the tenant needs to actually comply with those bylaws as they do form part of the tenancy agreement just want to quickly touch on the rules of entry and this is an area that um people need to comply with because they do actually have penalty provisions attached so under sections 192 to 201 outlines the less or less right of entry it actually gives you the reasons for entry so it may be to do a routine inspection for general tenancies you'd have to give seven days notice to the tenant uh for repairs and maintenance to show a prospective purchaser through or prospective tenant through or to check if maintenance has been already carried out um all these require 24 hours notice to the tenant you need to issue a form nine entry notice the purpose of this is to inform the tenant who is coming in um and what day and date and time that that person is um coming in to enter the property if it is an emergency um or there's a suspect that you know by not entering um that the damage would actually occur to the property then you can enter without actually the 24 hour notice you can enter straight away obviously communication is key um in relation to entering a property if you are to enter for routine inspection and you have a tenant that might say to you no you cannot come in then it's maybe a case of asking a series of questions as to why if you have followed the rules um and issued the correct notice and complied with the legislation you are entitled to enter however if you do have a tenant standing there saying you cannot come in um it may be because they have a sick person inside or that they might need to um negotiate another date or time so again um going down that path of actually communicating with the tenant um is ideal but as I said if you have followed the rules then you have you do actually have a right to enter if you can't get into a property because the tenant is continually refusing you you can actually apply to our dispute resolution service for assistance just on the quickly on the compliant side of um entry under section 202 it does state that unlawful entry of premises that you cannot contravene the rules of entry um and if you do there's a penalty unit of 120 so Trove I think we've got a couple more questions yeah look a lot of these um questions coming through today very familiar to arama we get a lot of questions about airbnb for example and subletting so what what are the rules regarding subletting Lynn sure um in nutshell the lessor does have to give written permission to allow a tenant to sublet um they also do have to have good reasons to refuse that but it is actually part of the standard terms of the tenancy agreement that the tenant does sign that they if they are looking to sublet that they do need the landlord's written permission to do so so uh tenant can't just rent out a bedroom whether they listed on airbnb or not without the written permission of the landlord or the landlord's agent correct yes it is actually a term as I said in their standard terms that they've actually signed if they do rent out a room um they then take on the rollers ahead tenant as well so there's rules around that they actually read a case in New Zealand where a tenant whose sublet without authority was ordered by the courts to repay all of the commissions that they had gained while they were subletting so um and there was a case in the Supreme Court of Victoria that ruled in favor of the landlord uh where the tenant insisted that they had a right to sublet through airbnb so clearly without written authorization from the agent uh or the land or the landlord or the landlord's agent uh subletting is not they can't airbnb tenants can't airbnb yeah okay um another quick question about water charging um which comes up all the time we've got a section on the arama website as well on water charging so what can can't you charge a tenant okay so you can charge water consumption however the act states that the property has to be individually meted it does have to be water efficient and also that the agreement does state the tenants agreement does state that the tenant will pay for water consumption it is the consumption part only it is not all the services charges if it's not water if it's not individually meted that's where probably a lot of the complexes may have some issues if it's not individually meted then they cannot be charging it's going to be a landlord to actually be covering those sort of costs okay thank you i've got another uh you want me to do some more yes a couple more yes just uh so when a tenant breaches a bylaw i know you covered bylaws before did it does the body corporate get involved what's so what involvement does the body corporate have in terms of the bylaw breach for a tenant sure um if a tenant has breached the agreement breached a bylaw then they breach their tenants agreement and you can follow the form 11 knows to remedy breach process that's available to you under our laws a contravention notice is not with the rta but it is under the body corporate and community management act um so rules would apply there i would believe that it's not necessarily the on-site manager that's actually issuing those contravention notices it's body corporate manager that would actually be involved in doing that um i suppose i'm not sure the time frames that that may be a little bit longer process however you do actually have the rta's process that if they do breach a bylaw say hypothetically here um it's noise issues um and um then you can actually give them seven days to rectify the breach under our laws okay so let me just put that into plain speaker beach breach of the sorry i didn't mean to like that a breach of the bylaws yep here's a breach of the tenancy agreement correct okay so you as an agent for a landlord can affect a breach of the tenancy agreement because they breach the bylaw and that bylaw breach might have been repeatedly parking and visitors parking spaces or smoking in areas where you're not meant to smoke yeah party about the pool it's not a question that's popped up here yet um but uh smoking can you restrict smoking in a tenancy yes so um i know that special terms is something that um always pops up um you could actually to um put a special term in in relation to smoking outside the unit and outside the lot and everything like that that's okay outside your unit oh you mean requiring them because under the bcc and act it's you can't restrict smoking in the common area under the current laws but under the tenancy act you can if you are putting that as a special term and then there's nothing saying that you couldn't put that they can't smoke inside the lot inside the unit um you could still put something like that in okay so if you want to stop smoking inside the lot you need the approval of your lot owner first of all in writing and you need to put it as a special condition what about um so that's smoking um uh very clear uh under the act can't ban smoking at the moment what about pets though can you ban pets can we get rid of animals out of tenancies good question i am a pet lover i've got two fluffy white dogs but if you if the if you didn't want pets in yeah tenancy units can um you can it is actually the landlords right to actually um either agree or disagree in relation to having a pet and what you need to do is be very specific on your tenancy agreement um and it's on the uh i think it's the second page of the agreement where it says are pets allowed yes or no it also then further goes down says if yes then put the type of pet that's there um again this is a an individual situation whether um the owner is allowing a pet or not um but keep in mind if you are allowing a pet my advice would be to be very specific about not to say it's one cat or one dog but to actually be specific about the type of um animal that it is right down to the fact of um saying that it's it's a chihuahua named trevor thanks for that man i bet you its bark is worse than its bark um so just to clear up the whole passive smoking and um uh pets thing to two of the peas you can through the arty through the act residential tenancies really accommodation act um prohibit pets entirely and prohibit smoking entirely providing that's the will of the landlord and it's advisable to put those into special conditions at the commencement of a lease yeah and as i said there is a part for pets on the lease where the pets are approved or not so that easily gets um that part solved um in relation to the smoking you can put special term in as with all special terms just make sure that it doesn't contravene contravene the residential tencies act so um and i know that there's always more questions coming in about special terms which we will um get to shortly um so um we will get that so i'll just keep going for a moment in relation to resolving disputes i know that we've got a question uh thank you in relation to water so again it really comes down to it must be individually meted um and that you must also make sure that um the tenancy agreement states that the person does pay the water on the agreement okay so i'll just go in start talking about resolving disputes um we start as like a three step process so the first part is self resolution we want you to communicate you're actually as managers of being on site managers um you are living on site you're probably building relationships and can communicate quite easily with the tenants that you have on site so we ask that you talk communicate share evidence stick to the facts um and negotiate if need be so try and all those skills to actually try and resolve the matter yourselves if it's cut if you cannot resolve it the next step is dispute resolution and i'll talk about our dispute process shortly and then again if it's still not resolved your next option is to go to the tribunal which is QCAT Queensland civil and administration tribunal there's urgent and non urgent matters under the act so if it's an urgent matter usually that is if you're probably trying to end the tenancy seeking a termination order or want a possession or anything outlined under section 415 of the act then it's a straight go to QCAT you don't need to come through dispute resolution any other matter and it's usually um either bond or money related matters or to get something fixed can actually come through our dispute resolution first it's a non urgent matter before progressing off to the tribunal so the types of common disputes we receive um about half of our disputes and last financial year the RTI received about 27 000 disputes um half of them are about bond matters so where someone is actually disputing um a bond claim um we also have compensation so excess of the bond amount so you're claiming the bond plus you're looking for more money and need to get that notice of unresolved dispute to go off to the tribunal uh non lodgement of bond so again this is an offence under the act but sometimes we are receiving disputes where the bond has not actually reached the RTI that would also go into our investigations area but the people the tenant would also have to go through disputes um to get a notice to actually proceed the um proceed to the tribunal repairs the maintenance ending a tenancy renter is an entry it's interesting a lot of the disputes that we receive are very also very similar to the types of inquiries we receive at the RTI as well so when you come through the RTI the first thing we will do is an intake process to check the dispute resolution form and assess it if it is suitable to go through to a telephone conference we will then um make that decision and book in a time for you if the matter is unsuitable and a lot of times we find that people will not participate in a telephone conference or participate in the process um or the matter is not um a matter that is actually compliant with our legislation then if that be the case we would close that or issue a notice of unresolved dispute we do have on our website all matters that are deemed to be unsuitable um that's all listed um as a requirement so with the conciliation process the first part would be that we would have a telephone conference um the parties to the dispute actually own the dispute outcome the conciliator is impartial so they're not there to take sides nor make decisions they may um share information with you making sure that each side understands what the dispute is about um but they're not there to take decisions to make decisions sorry the outcome is actually the people who are in the dispute so that would be potentially yourself and the tenant or yourself acting on the instructions from the owner it is a confidential and voluntary process so as I said before as part of the intake if someone does not want to participate in the conciliation process we can't force them to do that and that means that we would actually have to close down their file but as I said it is voluntary and we would highly encourage people to participate in our conciliation process look we've got some more questions there Lynn are we running into how are we going for time no I think we're going good Trevor okay so let's keep going so the elephant in the room right now is a case that was recently prosecuted through the courts uh by the RTA uh regarding um special terms and we talked about special terms a little bit before so we're starting to see cases where RTA are becoming more investigative if that's the word so tell us tell us what's going on there okay so um I will talk a little bit more on compliance in a moment um however but let's just talk about the special term there is a couple of recent cases um you're correct um where we have prosecuted a large agency in Brisbane and also an agency up north Queensland and those prosecutions um have actually involved two parts one of special terms and the other part of unlawful entry for members of ARAMA who are listening today or in the future you can actually find those articles on our website under newsroom and I would recommend actually having a read of those particular outcomes um with special terms the main thing is to understand that someone can actually a party to the contract can actually draft a special term so that's either the landlord or a tenant um and it's really making sure that if you are drafting a special term that you're not contravening outside the legislation and under section 53 is contracting outside the act you can't do it's prohibited so people are putting special terms in that um a breach of the legislation and one of the big ones is about carpet cleaning and with carpet cleaning all you can do is if the carpets were steam cleaned at the start you can ask them to steam clean at the end put all your evidence in your entry condition report as to what that standard is yeah your receipts your photos and write on your entry condition report what that is if you have a special term on your tenets to your agreement and I'm going to be very clear on this if you have one that says the tenant must have the carpets professionally clean and must use ABC carpet cleaning then you are in breach of the legislation and where this also comes into um if you have a special term that says you must have the um premises professionally clean at the end you must have blinds professionally clean if you have those sort of requirements where you're asking a tenant to purchase goods and services which is a breach of section 171 then you are breaching the legislation let me clear this up if I require a tenant to professionally steam clean their carpets on completion of the lease that's a breach of the act correct good question Trevor so at the end of the day if I was staying clean at the start I need to be staying clean the tenant has an obligation under section 1884 return the property back same condition less fair wear and tear how they are doing that is up to them so if they choose to use a recommended cleaner they choose to get someone else or they choose to hire a machine that's fine the main thing is that you cannot ask them to purchase a particular service or goods and that they how your main concern should be is that the property is left in the same condition less fair wear and tear okay now I know you don't write the policy but I'm going to ask I'm just going to challenge you with this question okay so I know it's a policy question if I say you must use my steam cleaning services as a condition of your exit it's pretty clear that's a breach of the act you can't force someone to take your services correct if I say you must use a recognized professional steam cleaning company in order to clean those carpets I'm hearing that that's also a breach of the act and I kind of get it but to be able to say to a tenant that these carpets have been steam clean prior to your entry and here is the receipt and here's the evidence and they must be returned in the same condition which necessitates steam cleaning then they can do it themselves as long as they can show evidence that the carpets have been steam clean and return in the same condition less fair wear and tear so that's not a breach yeah so I think where the main thing comes into again going back to return the property is the same condition your very detailed entry condition report that's going to have that it was professionally cleaned here's evidence to say that it was this is a standard it's about setting that standard and you can ask the tenant to return the carpets in the same standard as what it was how they do that is not really your concern it's about making sure that condition is the same at the end just to continue on this the RTA does have a video that has been recently launched it's on the RTA's website at the end of today's recording we will actually include that video and it does talk about special terms and particularly in relation to compliance and particularly in relation to carpet cleaning next one thank you so great question Trevor and it's always as you said we have an elephant in the room at this point in time I'm a bit conscious of time so I'll just keep going through just to give a information in relation to what is the dispute versus investigation so with dispute resolution and resolving disputes it's a tenancy and bond dispute it's a breach of the terms of the tenancy agreement and as I said before if it's not resolved through conciliation it goes off to QCAT and that's how you actually go through this process is completing a form 16 dispute resolution request form with investigations this is actually in the alleged breaches of the penalty provisions of the legislation this is not going to QCAT this is actually going to the magistrates court and the RTA does proactive and reactive cases in relation to investigations and to give you an idea last financial year we did 815 cases of where people have actually complained or done a proactive or investigators have done a proactive case we get sometimes people around the call centre and it may be that the bonds not lodged at the RTA you know they then need to obviously let us know that it wasn't lodged they then can go through a dispute process to claim the money from that side through but they also can actually do a complaint to the RTA because there was a breach of the act we can also get referrals from officer fair trading so that is actually the government body that deals with the property occupations act which you would actually be complying with and all the trust accounting processes as well Queensland Police Service and also Queensland Fire and Emergency Services as well so I understand for this financial year we are actually probably up about 10 to 20% in relation to the amount of files that we're actually dealing with so the common types of investigations the non-lodgement of bond or the late lodgements so again if your business practice is to lodge at the end of the month or lodge mid and end of month you may not be complying with our act so again change your business practices to make sure you are dispersing the bonds more regularly to meet that 10 day time frame unlawful of entry which I've actually touched on earlier unlawful recovery of possession under the legislation there's seven ways how a tenancy can end and that is form 12 a nose to leave is issued a form 13 nose of intention to leave mortgagee in possession abandonment mutual agreement a tribunal order or death of a sole tenant that's how the rules state in the legislation how a tenancy can end going outside those rules under section 353 there are actually penalty provisions in place for that contracting outside the legislation in relation to special terms we've just kind of had that bit of a conversation there Trevor but again as I said please refer we have information on our website in relation to special terms and as I said a video which will also play at the end of the recorded webinar photos used in advertising without written permission you cannot use tenants belongings a photo that contains the tenants belongings if it actually for advertising that has penalty provisions and also conducting an open house also has penalty provisions just on that last point if they give permission if you get a permission slip look I want to come in you're leaving I want to come in take some photos can you sign this little thing saying it's okay to take photos while my stuff is used absolutely so this is actually getting that written permission from the tenant to say yes come in I'm fine that you take the photos and that you're going to use that for advertising I said it's all about the tenants written permission for that and not having a written agreement or intercondition report also does have penalty units attached to it so just to keep you an idea the RTA investigation a complaint if it is substantiated we can provide education so they may sort of just have a conversation with you a bit like probably slap on the wrist I think Trevor I know it's called education it doesn't have to involve capital punishment issue a warning letter and if that were the case they may still also monitor things issue a penalty infringement notice is a what we call a pin and this is a little bit probably like a speeding ticket as such so it's a smaller amount of a penalty that could be it's a smaller amount like compared to what a full prosecution might be and that you do have there's some rules in relation to the penalty infringement notice and we do have information on our website particularly if you do get issued a penalty infringement notice or more importantly if we do commence prosecution with prosecution as I said before if we go down that path and you have breached the penalty provisions of our legislation the matter will go before a local magistrates court if he is a company director they must be advised and also they must have authority to bind the company it's really important for that we would recommend whether if you have been issued with a penalty infringement notice or if it is a prosecution that you seek your own independent legal advice it's really important that you understand what the process is in relation to our investigations process there is probably going to be legal costs and as I said if you read the latest articles that we have in our newsroom on the RTA website you'll see the recent cases in relation to two real estate agents that we have recently prosecuted so we have a lot of information on our website so it's rta.qld.gov.au and again if you have an urgent question that you need answering either today or in the future please contact our 1300 363 111 number or again you have access to Trevor at Arama as well for what it's worth yeah are we done I think we're nearly done Trevor I think you've got some more questions look I've got some questions which frequently asked of us but we've done all of the online questions so I just want to let people know that we have recorded this webinar we will be sending out a wrap up to you and we'll also be in a survey to you asking what you thought of this suspicious occasion and for webinars to members but we'll also have this webinar online on our Arama website under education resources and Lynn you're going to connect the link to the video that explains special conditions absolutely we will actually I don't actually have the technical skills Trevor however but we will have someone here that has those skills embed the video about special terms in amongst this recording for you so we'll have those links available it'll be on the website if you have a question in the future you can ring the 1300 number the RTA 1300 number or that previous slide yep those numbers or the website address very helpful people in here at RTA or you can give a Arama call or an email and we'll flip the question on to the RTA or you can jump on to the Arama discussion forum you can help member discussion forum is also helpful so there's a number of ways in which you can get your questions answered and that really is what we've done today we've tried to either spy some questions with your presentation which has made it very interesting Lynn I only nodded off once or twice you probably didn't notice I'm a power mapper so I look I think we've there's no other questions have popped up but if you do have questions plenty of ways to ask them Lynn I'd like to thank you for your presentation I want to thank everybody who's who has dialed in for dialing in and not nodding off we can tell and I want to encourage you to tell your friends that Arama is in the webinar business and that the next time we've got them out there you can you can tell them whether you had a good experience and and also tell us whether you've had a good experience with this webinar when we send you a survey so that's all from me okay great well thank you Trevor and thank you everyone again for attending today's session as I said a copy of the recording and also the video in relation to special terms will actually be available for Arama so we take the opportunity again thank you Trevor for coming in and again we look forward to working with you in the future in relation to doing more webinars and coming into the digital age again this webinar will now end thank you very much for your time everybody Lee is a property manager for a Queensland real estate agency Lee's company is firm but fair to protect the interests of all parties to a tenancy property owners readily use Lee's company because they have an established reputation for complying with legislation and working with tenants to resolve issues wherever possible after seeing a recent court outcome in the media Lee phoned the RTA to discuss the tenancy agreement that the agency had been using their version includes additional terms to the tenancy agreement which is sometimes called special terms Lee was advised by the RTA that some of the special terms could be unlawful because they required the tenant to purchase professional goods or services if a special term states that a tenant must provide a receipt or engage a professional it is a breach of section 171 of the Act this means that these special terms placed an additional burden on the tenant which was already provided for in the Act or sought to evade the obligations of the landlord or agent under the Act Lee was shocked and concerned that the agency might be breaking the law and asked the RTA what would happen the RTA advised that if a penalty infringement notice was issued there could be a penalty of $1,200 or more for the agency while an individual could receive a penalty of more than $250 if the matter was prosecuted in the magistrates court the penalty for the agency could be more than $12,000 and up to $2,500 for an individual there were over 200 tenancy agreements in place with these special terms included and Lee did not want to receive a penalty infringement notice or defend a prosecution in the magistrates court Lee asked the RTA what should be done the RTA advised Lee that if the property owner or the managing agency took reasonable steps to remedy the situation the likelihood of the RTA taking enforcement action would be reduced Lee could issue a written statement removing the unlawful terms in the existing tenancy agreements or notify tenants in writing that the special terms would no longer apply effective immediately immediately after getting advice from the RTA Lee's agency amended the tenancy agreement by removing any unlawful terms the agency also added information to their vacate packs reminding tenants of section 188 of the act which states tenants must leave the premises and inclusions as far as possible in the same condition they were in at the start of the tenancy fair wear and tear accepted at the start of each tenancy Lee and the tenants complete an entry condition report and attach photos to record the standard and condition of the rental property then at the end of the tenancy an exit condition report is completed with more photos when the tenants vacate this helps to protect both the tenant and Lee to avoid disagreements and disputes about the condition of the property when the tenants leave importantly Lee learned that the way in which that same condition less fair wear and tear is achieved at the end of the tenancy is entirely up to the tenant that means that while Lee's agency can provide a list of companies to assist tenants to return carpets and other items to the same standard tenants will not be obliged to use these companies one year later a tenant made a complaint to the RTA about unlawful terms provided in the tenancy agreement by Lee's agency the RTA investigated the matter and sent a letter to Lee asking for a response to the allegations the RTA was provided with evidence that proved the agency had written to tenants to advise that the terms were unlawful and would not be enforced reminded tenants of the obligations under the act when they provided notice to vacate the property advised the tenant in question that the terms would not be enforced and had not made a bond claim on these grounds the RTA decided that the case would not be progressed the tenant was advised that no penalty or prosecution would be pursued for more information on special terms RTA investigations entry and exit condition reports please contact the RTA on 1300 366 311 or visit rta.qld.gov.au


Howdy guys. All right, so let's get started with our pumpkin by building the main area of the pumpkin All right, so the main part of the the vegetable if you will All right, so we're gonna focus on just that base pumpkin. So let's talk about what we're gonna do in this Section. All right, so we're gonna learn how to model a pumpkin and just the base part of it We'll move on to the stem and the phase and all the cool stuff in the later sections So we're gonna look at how we can procedurally group by ranges This is very important and gives you a lot of power When it comes to procedural modeling because then we can always count on the selection of components to be accurate All right, we're gonna take a look at tackling different modeling techniques So pumpkins are very unique in the sense that their skin basically has these kind of bumped out Peels on them. All right, and so what we want to do is we'll learn how to create that same effect without having to hand model anything and Then we're gonna take a look at how we work with geometry components All right, these are things like points and primitives and vertices and detail attributes stuff like that So don't let it deter you. It's quite simple. I swear. I'll make it as easy as possible or as easy as I can And then finally, we're gonna finish up our base pumpkin by looking at some cool vertex color tricks And how we can blur them together and get some really nice Smooth looking vertex colors. All right, so let's get started


This is very important to Thailand, sending our officer to join Sunbird. At first, I would like to tell you that before joining Sunbird, we have to find the other criminal, but we just find only domestic criminal. But to know about the new threats and new trends that Interpol provided, we have to use the other device and the other tools. Interpol tools, just as mine, find, and the other equipment, help us a lot to identify and locate the noticed person or the other suspect. And this is very helpful to my country, because when they come to my country, we know at the border, front-line border, so we have to continue our progress. Because we will prevent that person from coming to my country. Working alone in Thailand does not work, so sending officers here is very good, because we can go with other colleagues, we can share our information together, we can continue our process together. For example, when some criminals enter Thailand and they try to depart from Thailand, we will inform the other country to know how these criminals are going to leave Thailand. And we will continue the process of how to locate him and how to arrest him.


Hello everyone. Welcome Wednesday at one o'clock. I'm Dave behind the camera is the great and powerful Jeff And then over here we have lovely Joanna Actually, no, we're not doing a lot of stuff today come over here So on our checklist today, I found this beautiful paper It's like a feather. It's mulberry from a mulberry tree in Thailand someone sent us Tyler Tilly Thank you for the paper and I found this this quill And they can look it it's it doesn't really work very well on this paper, but today we're doing geodart And we're gonna focus and we're just gonna do that and we're gonna go over a bunch of different techniques and weight and Ideas just so you can make your own So this is some stuff of geodart they put like real chunks of glass or crystals in there mixed in with your resin They are kind of some shapes that you can see being formed in different lines and streaks and veins Yeah, so crystals and veins and And Something like this bet. What's up? Hey everyone so you can put it on canvases or you can see you can make shapes For your geodart. That's really cool on wood Okay, we do have some here actually oh, that's grab look Hi John John came into the studio two days ago Are you John that came into the studio from London, right? Yeah, that's right Why am I over here join oh the coasters Oh, they're hiding in the the butterflies Okay, this is the idea of geodart so you can buy coasters that give you this organic shape, but we're just gonna be doing it on Thanks for offering to come over once a week to watch the kids Round of applause for Andrea Everybody Yeah, can you hear me? Okay? Let us know so the first thing we're just gonna get right into geodart The first thing that you can do is kind of plan it out. I'm just gonna do a piece on this You're doing a piece on here, but she preco with pearl pearl X So the whole thing is just gonna kind of glitter So So this is what we're gonna do we're gonna what do you think about like that kind of shape So, okay, so let me ask you yeah, your technique usually is just to go. Yeah, so you know usually a plan or how do you feel about that? I think it is a bit helpful in geodart because if you want the rocks to stick up Like like this for example, then you're actually like doing them down and creating spaces for them So Joanna's been researching and watching lots of YouTube videos and we kind of have a have compiled a bunch of different Techniques, so we're just gonna get going if you have any questions Fire him away. All right So the first step I'm actually gonna get Say hi to whoever I can How are you Jeff? Good Maria from California. Hi Maria today is all geodart all day. Well, maybe for like 45 minutes Yeah, I hope everyone's okay after I'm sure everyone was up late drinking heavily Okay, why don't we check out So We've all learned something here today Well, can you tell tell us what your plan was with the glue gun so yesterday we did sort of like a little test drive and Instead of painting and prepping my canvas here with pearl white, which is what I wanted I decided to do some pearl resin pearl tinted resin and you can still see the green coming through which I didn't want at all It wasn't my plan And then when I placed my crystals, they kind of decided to swim out a little bit into the resin base So to prevent that from happening today, I'm gonna stick with the plan. I didn't make a new plan I'm gonna try and do my original plan so bigger And a little neater Yeah, that's the idea with the glue gun. I'm gonna try and keep stuff in place a little bit Okay Yeah Okay Okay Yeah, and this is something that We know it will join and notice that people were using it's like an epoxy resin, but in putty form So you mix the two parts together just smush it together and we're gonna use this to kind of create spaces where our crystals So I get half of these and Jorani gets half of them These are like a hot commodity. Those are the cool ones. They like the long ones. Yeah But it's cool if they're actually like sticking up and standing up, right? So you can use a hot glue gun or this putty is that is actually works perfectly So that's what I'm doing. I might even what color should we do Jeff?  That's what I'm gonna do Okay I think it'll get a little cure now that that's mixed together And I'll become it'll become hard Oh man So they can hear me but not you That's the opposite of what we had left All right, all right game we're doing our best to try to get the sound to be Acceptable over with the phones Black and white our Maria's loving black and white A new microphone This is like our fourth attempt to fix the sound. What do people do? You know, we'll do some testing this week with this microphone because it has good reviews. We're happy with it So you should just test it as opposed to So looking at me, so I'm just making these They might just have to watch there's lots of just watching for this one anyways They've got a question. Hi Cathy. I'm going to stop doing these live videos I don't know. No, I'll probably do more of them. Yay Yeah, I'd like to do more of them Well, I learned a lot too and we actually make stuff like this is the only time that I'm actually like making stuff And we're learning a lot Of these things Well, that was the question that someone's asking Here It's just scrappy so what I was making a barrier here for some reason I froze for a second Get get there we go Hock Luke and you just you burn your fingers and you get those stringy things everywhere Oh, yes until we get into our politics segment I Turned on the news last night and they were like, oh, they have they're so intense about like I can't remember the words that they use but yeah, it's like breaking news or like uh, like it's constantly just massive information Yeah, I guess that's what the show is right. It's the politics show Yeah, I voted for Kanye West How did you do by the way I think you got two votes. Oh, actually, I forgot to introduce Tonya is taping so if you have any questions Tonya's up there like this One the election bell we don't think the results are in there. It's neck and neck And we might not find out for a bit This isn't working No So this I think it's from Ikea doesn't it look like that's from Ikea It might be Ikea Yeah But this is some glass crystal and also from the from Ikea from Ikea this is From the dollar store, they're tiny little crystals And then this is dollar store large diamonds put in there too, so I'm gonna put diamonds and something else But before we do that I want to clear off this section, so I'm gonna talk about stage two of geodes so this is Well, I'll call the stage three then it will go back to stage two. So once you've done your first layer Then you get paint markers. This is this is big in the geode world And you kind of just find lines and trace them like organic lines See like I'm just following things That's what you do Yeah, and you might just do like one One big vein all the way or you might do a bunch of them, but that's what you do geodart We're gonna have a lot of silver I'll use a bunch that to the okay See and this that shapes kind of form organically That's another technique I'll do another one Yeah, this is looking really cool And it's a very relaxing process too You're just kind of following the lines that the inks and colors made in the wet resin Well, we'll show you how to do this pouring stuff I'm just showing this part because this is the kind of the final stage These are just acrylic paint markers. They're easy to find Okay, so speaking of diamonds pop quiz who sings the song All right, this is for the world out there who's watching diamonds on the souls of your shoes No, I don't know you know Who Brian Adams Awesome to have you in studio John. Oh, yeah, John came by good old John So nice Well done no angel well done Yeah, yeah, she got it Wow the artist is Paul Simon ah Really that's really actually to divert for two seconds So like when people do these coasters so if you're doing these kind of Little pieces like this people will put The corn on the edges. They'll put marker on there. So like silver gold Look at this How are you? Oh You're so nice. I can't do I'm doing something right now. I can't take you for a walk So project These nuts All geo all day, okay, so We kind of get the idea here with these markers I've got some pink going over there The specs have the dog what movie The night for Christmas, I don't I think it's the Rudolph Yeah So it's time to get messy Oh I You might what about it might take too long making like a whole bunch of worms out of this stuff Mod Podge Oh just gluing in place So Yeah For the pink I didn't like how yesterday it looks kind of bubblegummy to me So I tried to mix in some pearl Metallic white and it puts more in because it still looks a little bubblegummy to me No What was it from Okay, so this is kind of nice and subtle so that won't bother me I've got some gold some silver some white Dave do you want me to mix up a particular color for you? I Can waste Is But the I think if it's looking thick yes, some of it we've actually left Yeah, exactly it's like floor with just some like rules and techniques floor with rules and techniques So we went over mark we went over Markering we went over this type of these types of putties to hold your geodes your if you're out Kind of hold them up.  I'll be pouring resin. I'll put more crystals and stuff And pieces of glass I think we're gonna need more boy Well, I didn't it was fine, and I think it'll just cure alongside of the resin because this is this is basically like probably epoxy resin mixed with stuff I Okay, now what Let's pace Oh Thank you, I didn't even know that existed So this one I'm just I'm gonna put some on dry before we even And other ones will pour it put it into the resin But that's like a pretty good crystal base If you guys remember this And this one, I was gonna put a line of it along here Okay, and then this one why not put Get messy We're gonna do Yeah, that's how it was originally made that's what it was made for originally ceiling paintings So next I guess but right now you're going with a clear there first and then you're gonna put the colors in yeah And other people do it other ways And we'll experiment with both of them. I Know Michael. It's nice. That's why we love doing these shows, right? It's like let's just Experiment with the resin just to have fun and Jeff what's the sports update sports update is pretty much It's all football all the time because I don't really have anything else Oh, yeah, golf every so often It's just all football and Just crack it on I don't know what to tell you they seem to get a lot of force Which sounds like golf for there's also for in cricket. Oh, yeah Apparently, it's kind of insulting to compare cricket to baseball They do but they don't Did you live Jeff went to like a Harry Potter type school Dumbledore Okay, what's going on here So for this one we're gonna add Diamonds Breaking away from this side see And we're just gonna use the whole container Okay Okay, I'm using I'm using all of this resin Okay He's going on four canvases right now five sorry, and then you're over here This is a great way to do it Okay, even though days like we're gonna take it easy today just do one thing Okay, we're just playing with techniques and what we didn't even get into this thing This is a heat gun and it's used in this case For pushing the colors around because another thing you do what colors do you have mixed up? I mean you use all of this stand you everyone no no I let that for you. I swear it is not enough Hey, Tracy, thanks, could you order a few more of the stand you everyone's All this black Now if we just didn't have this silly cord Yeah, I like it. It's giving me something to hold on to It's not true. I was just trying to be positive Yeah You know more dollar store things And here's some of that I key a glass, right Okay Okay, now I Want to give black and white. I think I want some more gray. I'm gonna make a nice gray Okay I Know What play with a play around with that heat gun Okay Just one line of gold I Okay, that's to the recommendation


Right welcome back to the channel in today's video I'm going to make sure that you I pretty much guarantee that you're going to increase your driver distance in what is effectively just a two second drill and fundamentally you've got to understand what it is you're doing with your setup also the way you're delivering your driver and what impact it is having in terms of your overall carry distance and overall distance traveled with driver. Dead simple drill we're going to hand's going to move on back I'm going to address this ball as I would and I'm going to explain to you some key differences which will change your ball flight and like I said a simple change to your setup will ensure your ball flight changes significantly and ultimately so does your carry distance no extra effort required in terms of clubhead speed so pretty much most of us know now and if you don't your general rule of thumb is driver setup your ball is generally just inside your lead heel so for me my left foot I then adopt this kind of position arms out straight in front of me and then what I'm looking to do is impact a sort of upward blow onto my driver we all understand that but are we all doing it the problem is if you're not is you can hit what is a descending blow so that's coming into the club delofting what is not a great deal of loft anyway on your driver and hitting a low ball flight which looks something like this now what you can see from there with a slow-mo camera hopefully is my hands are ahead of the ball at impact like I said really delofting it squeezing that ball out to a low ball flight can be a great shot to have in the bag at times but ultimately you all lose in carry distance and if you've got the right driver fit for you in terms of shaft type and making sure the spin number is right and all those other things that you've got to consider with custom fit then that is having a negative impact on your performance so what do we do to change it a drill that we've seen very very similar in a previous video that I've done this by the way is from Ali Taylor I should have mentioned that and Ali Taylor's the link to his video will be in the description below as usual and if there's any bits that I've missed out or if you're misunderstanding my interpretation then go and check out Ali's video but what Ali's talking about is again that low point in the swing it's really important and for me watching testing the tips over the last few months understanding the fundamentals of the low point of the swing is key to switching between your driver your irons your wedges your hybrids ball position understanding where that low point is is key plenty of videos that we've got on this channel and others to explain it but with driver your low point needs to be behind the ball and what that low point means very very quickly it's the lowest point of the arc in your swing so at some point your arm is fully extended your club is out and it hits the ground at what we call the low point of the swing so when it starts to rise again we start to sort of move above off the ground that is no longer the low point of the swing and it's important that with driver the low point is behind the ball and with irons the low point becomes in front of the ball so in other words a descending blow means that the low point is in front of the ball an upward blow would mean that the low point is behind the ball everyone understanding that so far right the problem you've got is a lot of us are hitting our drivers with a descending blow de-losting and moving that low point ahead of the ball and as you can see from that first drive what it means is the ball has got a much lower ball flight and you're losing yards so what we're going to try and do and we get set up for this one we're going to set this club head up six eight inches behind the ball real exaggeration so what's happening is our ball position isn't changing but our club head is now six or eight inches behind the ball and it's very much centre to my sternum so our hands are staying exactly where they are there's no forward lean I'm just staying exactly where I am and what that means if I'm going to step back from the ball if I take a practice swing what you'll see is that we're hitting the ground at our low point behind the ball what does that mean well it means that our low point is in the right position and the club head itself in drivers terms is on an upward blow that's exactly what we want to try and do so it's almost impossible to hit this now you can't transfer yourself you can't start to shut your hands down and get that low point bottom in after the ball so it's dead simple like I said it's a two-second drill we'll try one whilst the camera is on right behind the ball I'm going to take a bit of a practice swing nice and easy nothing different all I'm going to do is make sure that I've got that shoulder tilt which is automatically automatically adopted I'm going to stay in my position so my tilt and my upward blow is going that way and this is what happens up all I'm going to do let's go a bit further about let's really exaggerate it up as you can see from that ball flight it's super high arguably too high but there's a huge carry on it what you need to work out is exactly what suits you and like I said for me that's too high of a ball flight so I'm almost putting to have a lot of loft on this driver I'm using right now not maybe the ideal thing to demonstrate what I'm looking to do but you'll see the huge difference between the two ball flights and all I have done I haven't changed anything in terms of my swing everything stayed the same the only thing that has changed is my low point so when you see that low one again just watch where the hands are the hands are almost ahead of the ball I'm delivering the club and the low point very much in and around where the ball is it's always going to change a little bit but that's wrong now both eyes isn't helping anybody we've adopted that position move back and all of a sudden we've been able to maintain that tilt in the shoulders if you watch that swing going through there everything was on that upward blow it meant the ball was traveling in the right direction in terms of that launch angle maximizing the potential in terms of carry distance and ultimately swung and no faster but gaining quite a considerable difference in terms of overall carry now look this video from Ali Taylor I've seen in numerous different ways delivered and explained essentially it's understanding low points and honestly in all the videos that I've done that's the key thing that is a message throughout them all but I firmly believe that it doesn't matter which video it is that sort of rams it home and the bit that you understand that finally makes it work but it is essential and a real fundamental that you need to understand as part of your game now this is driver it's very different with irons but that's the drill just simply get your address position right keep exactly where you are take that club head back don't be looking to attack the ball don't be feeling like all of a sudden you've got to shift yourself forward because the balls further away swing the club exactly as you would normally and just let the club head do its thing so we're hitting the ground effectively here that's where the bottom of the club is hitting and that's where then I'm starting to take the club on the upswing and you can see the significant difference that it makes short and sweet two-second drill I'm not going to overcomplicate overcomplicate this one and done and dusted go out and try it for yourself see if that one works and what kind of a difference it makes your drives because I believe it will increase your carry distance significantly if you are currently deal often that driver in any way right thank you for watching the video third and what shall you watching on right now either testing the tips of the average golfer another reminder as ever all our tip videos will be moving over to testing the tips channel in the weeks ahead that's the only place you'll get to see them so make sure you go over subscribe to testing the tips leave your comments and your feedback there and let me know has this helped you in any way because I love reading any comments that make me think that our videos helping you play some better golf right thanks for watching I'll see you all soon


Hello and welcome back to The Craft Box. My name is Brent and today we are on the final episode of crafting completionist here with Adora. Well actually it's not really the final episode but it's the final one that we can do at the moment. In December we will be back for the music scrolls that she has but otherwise finally we have finished with her. We'll be moving somewhere else next. You will have to stay tuned to find out but today we are crafting the Storm level 15 jewel same as the other ones basically different reagents though on screen now everything you're gonna need to know so that's fun and yeah as always these jewels random things that they can get you can get a whole bunch of different things so Wookie is the best place to go for that but hopefully we can get something that we haven't got before like a different type but yes let's create the storm jewel we got the accurate one we haven't actually got I don't think we've got an inaccurate one so that's really cool that's actually really really good because it's something different instead of just constantly the square jewels and the circle jewels and we actually got a triangle one this time which is the accurate accurate accurate this one here 1% accuracy which is actually not too bad like just stocking that at level 15 like that's an extra 1% that could be very useful and not fizzling tempest who knows um but yeah that's this time next time we will be hitting somewhere completely different if you have any said any ideas of where that will be put them down in the comments below it will be in Wizard City somewhere in the Wizard City area that includes Darkmoor and Aquila as well just so you know there's a lot of crafting vendors in Wizard City so we've got a long long time to go but yeah we will be starting next time thank you for watching remember like and subscribe if you've already subscribed press the little bell so you know exactly when I post another video and move a craft outside the box


What about following you? I don't want to learn that. Burned you can eat too. Yeah, then I'll go. We're going to the, yeah, we're the right-left. So I'll set in my right-left first. I'm right. You're left. See the noise difference, okay?  Same? So like, as you've heard Corporal Stoner walk, he's moving slower. When he was walking through the first time, he was making a lot of noise and the trees kind of muffed it. So whatever Corporal Stoner- Three rounds based on geometries and more. Farbillion years. Yeah, right, right, right. Face there, that's the way to go. Had to be squashed. Let's go, go, go. Let's go.


I see you, Drew. See you with the monkey? Okay. Welcome to Rampage. At Rampage 2022, you hear that? You hear that sweet sound of quads shredding? That's what this is all about. A festival to celebrate the sport and lifestyle of FPV freestyle. We got people out here camping in Barnwell, South Carolina, enjoying some music, enjoying some art, enjoying great food, and of course, some amazing places to fly, and sometimes crash. Guys, we're having a great time here. Let's check out everything going on. Magnet Wing, you guys might have watched the episode where we midair recharged a quadcopter. Now it's back, but we're not gonna be recharging in the air. The goal is for people to land on it and then maybe try and kill it. I think these guys are underestimating just how hard this thing's gonna be to take out of the air. Container, right over the container, hovering. Yo, Oz couldn't get it, but the airplane hits it. That's so crazy. Go, you lost a prop on that one. There we go. And the plane's still flying. Through the tube. Through the tube. In a minute, one, two, three, two. Yeah, let's. Oh, this is the one. This is the one. Here we go. Cack it. Oh, it's good, bro. Good job on killing the wing, by the way. Power loop the door. Power loop the door. To get that extra 10% out is really, really difficult because it's a constant chase and it's just better to fly it that way. All right, so I'm about to try the new Fat Shark HD system. And on first impressions, the goggles look really sleek. Fit factor, 10 out of 10. 10 out of 10? 10 out of 10. Wow, that camera's tiny. I know it's weird though. Like it looks as good as DJI, but it still gives you that like good old analog feeling. Just cause you can see the beta plate OSD. Yeah, maybe that. That's it. That's what it is. Bus right here. There's two holes in the top of the bus. Everybody knows about that. If you go through the front of the bus, there's where the engine would be. You're diving from the top through one of the holes out through the engine compartment. The hole's kind of tight.  It's a little tight. It's perfect though. You can do that. I think you would do better off by the first hole. That's good, right? That's good? You can say it had to be fast. No, no. It's gotta be with some type of speed. Okay, it's gotta be. You can do it yourself in one of those. And you have about 50 people watching you, so they're gonna be the judge of that. Drake is pretty sick. You may win a set of specimen drippies. It's gonna be the best trick of the day. What's that all about? Sweet though, right? What is it? Sweet. All right. It's like a coffee machine. Yes. Yes! Yes! Yeah! I thought it was gonna slide out. All right, so right now what we're doing is we're here at Container Chaos and I have a challenge for these guys. They have to get through certain objects in a row going backwards, which where they can't see basically. And the first person to land inside the container at the end of it all is the winner. We have some amazing prizes. Thanks to so many great sponsors here at Rampage. Pilots! Are you guys ready to go? Three, two, one, go! Going backwards. Yeah, we got it. It's gonna be Skye! Skye not got the win. But what a... I'm super excited to be hosting FPTV Rippies at Rampage this year. We're gonna be doing this in the honor of Sean LeDon. If you guys don't know who Sean LeDon was, he was, I think I mentioned a little bit earlier, he was one of my really good friends and every night he would do live streams and he'd basically just have a big watch party. So we're gonna be doing stuff like that today.  I am watching. I'm always watching you guys. I'm your biggest fan. What is good, everybody? Welcome to the show. This is FPTV. I am Sean LeDon. This is the home of FPV. I would like to invite up Mrs. LeDon, Mom LeDon, and the five little Don. This is all a bit surreal and amazing. Well, thank you for helping continue Sean Street. He was so proud. You pilots, everyone who has shown anything towards Sean and all the love over the past year. Thank you. First up, I would like to invite up Dad Bot. Where are you at, bro? Yeah. We have the award for you.   I hope you guys put it up. First off, I just wanna say thank you guys all so much for coming out here at Rampage. It's such a special event. And what's special about it is all you guys.  We're all obsessed with the super obscure thing. When you get us all together, it's just wild. So you've got it for yourself, right? Yeah.  Newzl3D, Gemfan, BetaFPV, HQ Prop, FPV Exchange, CNHL. Shout out to Drone Nation for making an app that really custom programmed a lot of stuff for us to help us keep organized. Glad that everybody came out and had an awesome time. For the first timers, I hope this is not your last. Thank you so much for coming out. It's going to get the party started over there. Thank you so much for being amazing, guys. Give one more big round of applause to everyone for coming here. I hope to see you all next year on behalf of all the Rotorite team pilots. Will they not, Corey?


Hello, welcome back to theCUBE's coverage here at GTC. This is the conference for the era of AI. I'm John Furrier, Dave Vellante. This is day three of theCUBE coverage. We are Dave, we just came back from the Broadcom Financial Analyst Meeting, a very elite conference, very elite conference, MIA. Only a few industry analysts were there. We were there, mostly financial analysts. This is the Wall Street, hardcore, asking tough questions, but the Broadcom leadership stood up there, Charlie Kowaz, Jazz Tremblay, and five other leaders, Custom Silicon. They were there in force, and I was very impressed. So let's do a breakdown of the Broadcom Financial Analyst Meeting. Well, this was Charlie Kowaz's show. He runs the semiconductor division. He had all his lieutenants up there. I was very impressed with their depth of knowledge. That's an understatement. I mean, this team is top shelf, and they have deep, deep experience for a long, long time. Going back to whether it was HP, Vago, LSI, Broadcom itself, and many others that they've acquired over time, and wow. It was good to get your arms around it. They have a lot of different businesses, and I think he said of the 26 businesses, 17 are in semiconductors, and they're dominating, and they've made a really strong case for their position in AI. We got to know the semi-guys, which as Tremblay threw all of our customers to the cloud, and Dell, HBO, their OEMs, and then Charlie Kowaz came on theCUBE at MWC. We kind of figured out the big picture with Broadcom, but what they presented to the financial analysts, they opened up the entire book, showed the entire strategy, showed all the products, how they worked together, and I got to say it was very informative. It completely, to me, changes my analysis because now I have a full understanding of Broadcom's strategy, their chips, and what we've been calling clustered systems. They call AI servers, and it validates what we've been doing on the trends, which is the new infrastructure is coming out, this new AI systems, operating systems, infrastructure is coming out, it's different, but it's all about scale, and all kinds of new ways to do chips and memory, and all the stuff that goes in with chips and systems, so it's a systems revolution, and again, NVIDIA is the high bar in the industry, Broadcom provides parts to pretty much every company. Look at NVIDIA and Broadcom, really the only two companies that offer chips and switches. And so the NV Link, a killer part of NVIDIA's strategy, is a big part of Broadcom's strategy, they have PCIe, okay, and they got Ethernet, so major, major systems revolution going on, and Broadcom laid it out, and that's why they're kicking ass on the stock, and I'm very impressed with their offering and what they have, tons of headroom, and I don't see a lot of competition, I don't see anyone catching up to Broadcom. I mean, a slight adjustment on what you said because you could argue Cisco makes chips and switches, but the difference is only NVIDIA and Broadcom make internal connectivity, chips for internal connectivity and chips for switching, and they basically got a duopoly on that. I think the thing that impressed me the most is that the head guy, Charlie Kawa, stands up and talks about their market, how they look for durable markets, he talked about their focus on technology lead, and he talks about their execution. He said, these are the three things that we care about. Okay, fine, that sounds good, but then he had his five lieutenants stood up and they talked very specifically about their markets, they talked about the history of their markets, they talked about their technology, their technology depth, their investments, their roadmaps, and basically their execution. How many times did you hear today when we were first with X, and we started in 2003 or we started in 2010, they started in AI in 2014. So you heard those three points reinforced by the speakers, which I think had a lot of credibility in my mind. You had Charlie Kawa's, you had, obviously we mentioned Jazz, you got VJ, you got Neer, he's doing the optical, you got Ram, and you got Frank doing custom silicon, and I think what jumped out at me is that the consumer AI plays right now mainstream, enterprise AI is coming, consumer AI is clearly winning the day, and again, you're seeing the tagline for Broadcom connecting everything. They're really nailing this whole networking angle and the interconnects, two big parts of Broadcom that not a lot of people know about is the interconnect, high speed interconnects that are going on, like the NV links of the world here at NVIDIA and in their world, it's PCIE and also Ethernet. Networking's the key, okay, and then you got the Infiniband versus Ethernet war going on, and boy, it was Broadcom very vocal about how Infiniband is inferior to Ethernet in the long-range scaling with power and capability. So- This is the opposite of what we heard yesterday from Jensen. He basically said Ethernet is useless for AI. But I thought they made a very strong case as to why Ethernet is going to be this. And I think you've always believed that. The other thing I would mention is very nuanced, but Jazz Tremblay said, I don't know if you noticed, folks, but Blackwell, you're talking about NVLink on the southbound, but it was PCIE, northbound. So- Well, Broadcom speaks to our religion. They're basically saying the XPU is key, but it's the network that's the problem. And it's a distributed computing challenge. That's what we've been saying all along with theCUBE. And again, this is what is happening now is a complete distributed computing paradigm. And they're bets, Ethernet, Dave. Yeah, well, I mean, it's always been their bets. I'd say their bet is open. And of course, Ethernet and ultra Ethernet are part of that. But we got more time to unpack this. I know we're going to have to go deeper. You got notes, I got notes, but... So we'll do another session on this. We're going to come back and do a session. We'll be right back with more coverage here at GTC NVIDIA's conference for the era of AI. I'm John Furrier with Dave Vellante. We'll be right back.


All right. Good evening, everyone. So today, we are going to talk about fire drill in open stack environment. So before getting into fire drill, let's first try to understand what are the bad dreams of assist admins. So those are the things that assist admin goes through day in and day out. So let's think about some of them. What if an instance goes down? That's very important because your application is hosted here. What if a compute goes down? And of course, I mean, will my application experience a downtime, or how quickly will it recover? So there are other things which can go wrong, right?  There can be a rack failure or a site failure itself. So those things, of course, require you to think deeply. So let's think about these things. Let's think about a simple compute failure scenario. So this is a hypothetical scenario that we have cooked up. So here we have a big server towards the left. And that server is 128 GB of RAM. There are three more servers. The bigger one is 64 GB, 32 GB, and 32 GB. There are two virtual machines hosted on the big one. One is 65 GB, and the second one is 34 GB. So what if the server goes down? So let's think of it as a real failure. Apparently, yeah, the server went down. But what we think is that the other servers will be able to host the virtual machine because the other server's total memory is same as the bigger server. But yes, that won't work, right? Because if we try to live migrate the virtual machine, now what will happen is it will fail with the insufficient resources. I mean, it's a simple example. And we'll talk about this in the fire drill context. This is just to explain what can go wrong. If you have not done your fire drill, you can end up in situations like this. So let's try to understand what is fire drill. So fire drill is a mock run of a failure scenario where an admin gets to predict whether my application will continue to run, or whether we can tolerate the failure or not. So there can be multiple things that can be done as part of the fire drill. Let's try to take this simple example and try to understand what this fire drill can be done in the similar environment.  When the server goes down and you are trying to place the virtual machine, and if you are not going through the real failure, then we can figure out, OK, the application is going to fail because the VM cannot be hosted on a smaller server. And at that time, the recommendation could be that we need to enable the overprovisioning on the server. That's a simple recommendation. This is just the first pass. And once that is done, we can do a fire drill again on the same environment. And at this time, both the VMs will be moved successfully.  So this is just to explain the concept of a fire drill. To explain it more in detail, I'll pass on the mic to my friend Dhruv. Thank you, Narendra. Thank you. So this brings us to our original problem. Can fire drill make admin sleep peacefully and make him get rid of his bad dreams? So let's first take a look at what does fire drill provides to an admin? So with fire drill, an admin gets to know whether a VMHA is possible on his current setup and under his current specific circumstances under whatever his setup is running. He gets to know whether the data accessibility is maintained or not. He also gets to know how quickly can he recover his data. And he also gets to know whether the application continuity is maintained under a particular failure or not. So speaking of failures, let's just take a quick look at what all possible failures can admin experience. So we do have compute panics, so a compute node going down, making all your VMs inaccessible. We do have VM, we do normally see VM process failing. We do see media failures. We do see network failures. Then we see the entire rack failing because of some power outage or whatever. And then we see issues due to upgrades, the operating system upgrades and patching. So to get rid of this, an admin should perform some specific hardware drills. And those hardware drills should absolutely include checking off whether there is sufficient memory available in the remaining computes. And they are able to host the failed VMs or not. He should definitely see whether there are sufficient cores, whether there is sufficient storage capacity available, whether there is enough network bandwidth available and the network connectivity is proper or not. And then he should see whether the remaining computes are able to sustain or they have the residual IOPS capacity to give the storage SLA that are defined to the VMs. Apart from these resource checks, an admin should definitely see whether the quality of the resources available on the remaining computes is the same or not. For example, the compute that went down was having an SSD. But the remaining computes do not have that. So this clearly indicates that the VM SLA is not going to be maintained. Then he should definitely see whether there is equal network bandwidth available on the remaining computes or not. Then there is redundancy in power supply to the rack or to the nodes or not. And redundancy even at the network and the FC cable layer. So apart from these, he should definitely have some software drills as well. For example, whether OS upgrade is possible at this current position or not, then there are the relevant virtualization services, for example, liver D is running or not. Then the cloud services, that should be running on the particular node. They are running there or not. Then there must be some overcommit settings, like we saw in the illustration that Narendra provided, whether that is happening or not. So this brings us to the question and what do you guys think, whether is Firedrill enough? So the answer is definitely no. Firedrill is a helpful thing, but it is definitely not enough because it cannot provide an exact mock of multiple failure scenarios, which brings the entire setup in an inconsistent state. Then there are some real time changes happening all the time. For example, there is a peak in the traffic when the failure happened. And that kind of invalidated the Firedrill report that we had. Then there is this configuration change that happened. For example, after an admin ran the Firedrill report, he kind of removed one compute. So this Firedrill report is now invalidated, again, because of the configuration changes that happened after the Firedrill run. So we recommend running Firedrill frequently so that your setup has an appropriate and an accurate Firedrill report always. So from this, I'll pass on the mic to Vipul. And he'll explain how Veritas Hyperscale takes care of these bad dreams of an admin. Vipul. Thank you, Dhruv. So first of all, let us take an high-level overview of the Hyperscale architecture, as well as the features provided by Hyperscale. Hyperscale is an enterprise-grade solution which provides a two-tier storage architecture in which there's a primary architecture which consists of SSD as well as HDDs. It provides higher performance for the application workloads. While the secondary tier of the Hyperscale, it consists of a high-capacity HDD nodes, HDD data storage, which provides for storing of versioned workload data. And the backup application, it is integrated with the secondary tier of the Hyperscale. On the feature perspective, Hyperscale, it's an hyper-converged storage solutions in which it pulls all the HDDs, the DAS, on the compute nodes. And the performance scales as we scale the number of compute nodes. It provides for live migration of the workloads in the DAS environment. It provides for end-to-end storage quality of service, such that it insulates the critical applications of the workloads from the noisy neighbors. So how Hyperscale fits in, in case of a DR solution, is Hyperscale, it provides for alerts, as well as resiliency handling in various storage, as well as network resource failures. So whenever there's a storage error or a network resource outage, it will raise alerts, as well as handle those errors. It provides for application continuity in case of storage failures, compute node failures. The workload deployment is rack-resilient. It will failover to another rack in case of failures. It provides for real-time SLA violation alerts, as well. Coming to the end, so going to the history of Hyperscale, it was introduced in the Austin Summit, in which we introduced the Hyperscale for open stack solution. And then in the Barcelona, we introduced about the VM, residual IOPS-based VM provisioning. Now in this, we have introduced this intelligent resource monitoring for Hyperscale. Thank you.


Hello friends, I am Satish Pariani working as an assistant professor in Department of Mechanical, Vulture Institute of Technology, Sholapur. Today we are discussing the concept of franchising, learning outcome. At the end of these sessions you will able to explain and use the business expansion tool which is called franchising. The contents what will be covered will be first of all basic knowledge of franchising. What are the types of franchising? What are the benefits of franchising? And the problem associated with franchising and finally the references. First of all we understand what does franchising mean? The definition given by International Franchisee Association is a franchisee operation is a contractual relationship between the franchiser and franchisee in which the franchiser offers or is oblique to maintain a continuing interest in the business of franchisee in such areas as know-how and training where wherein the franchisee operates under the common trade name format and or procedure owned or controlled by a franchiser and which franchisee has or will make substantial capital investment in his business from his own resources. Franchising actually is more than a distributorship. It extends to an entire operation or method of the business. It has greater assistance, control and it is generally of longer durations. Franchiser merely resells products to retailers or customers. Franchisee as we all know the biggest example is given in the world is called McDonald's. You see they extend support to the entire operation or method of the business and generally the person who goes in deal with this franchisee has longer durations whereas in distributorship the as we know the company many times has a channel physical product they sell through distributor which only resells the products at their profit in it and which further is sold by retailers and customers. Now as I given one example of Franchisee McDonald's now you think which Varapao company we all eat Varapao's right so which Varapao company a firm is done franchising. Now generally there are three main types of franchising which are being done. First one is called product distribution franchise. Second one is business format franchisee, third one is management franchisee. These are done on the basis of three different types whether it is product where is a business format or it is management. Let us see certain examples in this regard. Now you tell me Coca-Cola, Exxon, OSIM are examples of which they are the examples of product distribution franchisee. As we all know Coca-Cola, Exxon, OSIM are the example of product distribution franchisee. Now we will go with this the American food McDonald's Hilton KFC Subway Starbucks Coffee Long John Silver are the example of these are the famous example of business format franchisee. Then generally we see this type of franchisee is much much powerful because the entire business is being franchisee. We all know the success stories of McDonald's the success stories of KFCs like success stories of Starbucks coffee not only in India but each and every corner they are doing a very good business. Now the last franchisee example is American Idol where it is a famous management franchisee. The franchisee provides the management expertise format and procedures for conducting the business. Let us say tomorrow it can happen that our Korn Baneega Karotpati KBC can become a big example in this regard a management franchisee. Now what are the benefits of franchisee? The first and foremost benefit of franchisee is franchisees offer the independence of small businesses ownership supported by the benefits of big business network. As we can see in the example of McDonald's a big name is associated with them and independence a small organization is working. You do not necessarily need business experience to run a franchisee. Franchises usually provide the training you need to operate their business model. This has a higher rate of success than startup. It has been observed over a period because see this sentence is truly valid we can say because it is having support from big organizations support from their experiences. So whenever they support this kind of with their experience with their knowledge with their processes the failure rates are way too much less we can say because they have already taken care of certain unwanted sudden issues which can creep up in the business. You may find it easier to secure finance for franchisee it may cost less to buy a franchisee than start your own business of the same time. Franchisee just you have to pay some franchisee fee and they support you with their processes they support their business model but when you are starting a new startup you are starting with them from the scratch. So what happens the cause associated or the risk associated with the franchising business is far far less comparatively with your new startup. Again these are having certain advantages also and certain disadvantages also. Now what are the problems associated with franchising? The first and foremost problem associated with franchising is having sufficient capital. Many businesses fail due to undercapitalization and the same is true for the new franchisee. Suppose I want there is a new business which want to do his franchising there may he can raise the issue he can fail purely due to undercapitalization and because of insufficient capital is available with them. The second foremost important is building a solid infrastructure. Solid infrastructure means a franchising business if it is not built on the solid infrastructure basis it can fail it can truly fail it then bringing the right franchisee on board. Building a solid relationships many times when the franchising business is being done there are certain conditions there is certain agreements done between franchiser and franchiser. The conditions such as you should not sell you should not sell another product in the jar store. Let us say the example of McDonald's in McDonald's you cannot sell other like we can say Vada Pao's or certain wafers of other brand even though they are famous. That many times a franchisee to we cannot say cheat but it can to enhance his or to support his what he can say margins if the business is not running good or something many times to improve his profitability he starts selling so there can be issues between franchiser and franchisee. So there should be a solid relationship between between the franchiser and franchisee again we have to bring the right staff on the board if the staff is not correct the problems again are faced at a different level. Now the another role is understanding the role of franchiser means many times it has been seen that we need to change certain furniture levels or certain infra or certain positions in our franchisee business so it also needs that training timely training or if the product change by franchiser or some taste change by franchiser. Let us say McDonald's today is operating with some burgers and pizzas so suddenly if it starts want to sell certain chips or wafers they put in new product so need they need to give some training to the at lower level and parallely they need to understand whether that product really is will be running on the stores all over the places or at some places they need to be very clear so what is the role of franchisee being very clear in that case also the finding the right time is the basic problem of franchising where right time right place again it is said generally McDonald's see when they give their franchisee they see at what different what is the location what is the area available and generally they see whether that area is your name or it is on rented they have certain conditions certain clauses we need need to meet that clauses and then come up with that kind of businesses so certain references used we are used from NPTEL and franchisee direct.com and the business is your viewer.