Awesome, man. So let's, um, yeah, let's just start from scratch and go conversions and get some traffic to this affiliate product. So do traffic or conversions? Okay, perfect. So go ahead and just give it a name. Um, what, what, what affiliate product are you running for? Running? Is it research? Research? Okay. Yeah, conversions. Perfect. And then you don't need the special ad category.  Okay, cool. So now over here, what you'll want to do is that conversion event? Yeah, make sure that that's purchase. Perfect. Okay, cool. And then, um, and then so now what you'll want to do based on, like for the title, the new ad set, the title at the top, you'll just want to start, um, putting in whatever, whatever interests we're targeting, not research, you'll want to do that the actual interests, because what you'll want to do is you'll want to set up multiple ad sets. Oh, okay. That's what we're going to end up doing is, is multiple ad sets. So we got it, we got to just know the, the key words. We got to just know, um, so, so title it later. Go down. Let's look at, um, the, the detailed targeting. So we're going to leave all this off. There, there's the budget, just go daily budget, $5, daily budget, $5. Because we're going to do a few of these. So, and then, and then you'll always want to do for the next day, what, what they teach in the course is, is 3am, right? The next day, 3am. I always go 6am, but you could do whatever. So put on Friday. Okay. So Friday, and then just do either 3am or 6am, um, on the time. Okay. And then what you'll want to do is just, you know, let it run for three days and, and then on the fourth day, you know, review it. Let's do this. All right. Set the end date. Um, no, no, you know, this, because what you're going to do is in four days, you're going to come in and review and then manually turn off the ones that are not performing. Okay. So, so now what you'll, what you'll, what you'll do is the custom audience, you'll go and click inside of there and just choose that lookalike. Just one. Yeah. You'll, you, you can do, you could do, you can do all of the, the, like the 1% for example. So you can do, you can do all of, all of, all of one country, like do, maybe do, do all of, all of, um, let's see, all of us and do the, do the zero to one, do the one to two and then do the two to five or whatever. So you can, you could put all those lookalikes in, into that for one country into, into this one, this one spot. Okay. So this is lookalike 1% for US. Yes. So, so that would be the one. The 1% Yeah. That's the US. And then, and then maybe throw the, the 2% in there as well. The, um, the, the one to two, do you have that? Yeah. Yes. Yeah. So there's one to two and then, and then the two to five. US. Yeah. Yep. And that could be, and that could be one ad set, right? This could be one ad set and then we go set up another ad. But how do they do in a training? Do they just pick one or they do all three? They do, they do all of them. They do all of them. Um, but again, every, every one's a little different, man. Every, every campaign is going to be a little different. And so you got to just, just test it and see, and see, see which ones pop off. But one, one way to test it is to put all of them in there, right there for one country. And then let's go set up a second ad set with the other country. Okay. So what do we do now? Okay. So, so let's, let's leave that like that. And then we're going to scroll down and the United States, you're going to leave that because that's all this is the United States. So why don't you go back up to the very, very top and title it. Look alike us. That's this ad set.  So look alike all of us. Perfect. That's, that's the title of this one ad set. Perfect. So scroll down, purchase event is right there. So we got the budget. We're good there. Scroll down, scroll down, scroll down and see in the, in the actual course, what they do is they, they go $15 per day.  Like I know, I know some people start off at five bucks a day and, and, and scale up from there. So either five or 10 years, zero conversions based on this because it's, it's, it's your first ad and, and they don't even know what to, what to estimate just yet. So they don't have any much date on you, but we're going after these look alike audiences. So that number, that number will change. So United States age, gender, detailed targeting, you don't need any of that. None of that's needed because you have your look alike. And then languages maybe, maybe change the link language to English all for sure. And then, and then that's it. So scroll down and then just hit, yeah, leave it automatic and then just hit next. Okay. So over here, now we got create ad. So you'll just, just click on, on actually scroll down, you'll create ads, scroll down, and then just go ad media. And that's where you would put the images. And so if you have, if you have multiple images, then you could go, you can go dynamic creative, or you can even do multiple ad creatives. But what we're going to do is we're going to do multiple ad sets. So do you have multiple images or do you just have one? No, I just have maybe once. Okay, that's fine. Let's just, let's just use one and, and just focus on multiple ads. Can we use the post? You have a post up already? Well, if I want to use one post that has a, I don't know, some engagements. Yeah, yeah, you could just go create ad, click on create ad, the dropdown right there, create ad and just use existing post. I didn't, I didn't know you had a post up there. So scroll down and just put change post right there, change post. And then just go ahead and find that, find that post. Okay, so continue. And then you'll just scroll down. And then, Dan, what is that? Sleeping dog. Sleeping dog. That's funny. Okay, so scroll down. And so you already have a link, you already have a call to action button on it, a learn more button? No. This post is used in a published ad. So you can't add a call to action button. So you must already have a learn more button on it. To the right, click to the right, that dropdown, that arrow to the right. Next to view more variations to the right, to the right bro, to the right, right there, click on that. And then just go to just send notification to Facebook. And just check, check that real quick. So okay, okay, so check your Facebook real quick, your notifications. And just see if, if this one came through. So hit that. Your ad. Okay, so actually, no, that's not the right one. Refresh the page. Let's see if it's in here. Yes, it's not, it's not there yet. But where's that post at? So go to your business page. Where's that, where's that actual post? Just check it, see if there's a link already on it. Awesome. So just click on the vertical, the boxes to the left, go back into it real quick. Click on there's, no, we can't use this one because there's this dreamtime.com. Okay, yeah, you got, you got, yeah, you got to get rid of that bro. Okay, so go back into it, edit real quick. Click on edit to the left. So edit, edit media. Yeah. So check the, so that's the original. Look at the vertical. Okay, square. Look at the square. Yeah, you use this, use the, use, use the square, use the square. So click on save. Yeah, you can, there we go. Perfect. Save. Okay, cool. So yeah, man. So now scroll down and you'll just put the primary text, the headline, and then your, your link. And then maybe bring that, bring, space it out a little bit.  No, I want to space it out over here. Yeah, just like, most people still think being fit is only about, is only about how often we work out. Think again. So what I would do is I'd probably put like maybe aim, aim for at least seven to eight hours, like bring that part down. You just want to space it.  You want to just, you want to just space it out.   So maybe, yeah, bring it down right there, aim for, yeah, perfect. And then maybe even put a couple emojis in there somewhere, like maybe like make it stand out a little bit. That, that always, you know, works as well. Yeah. Do I add emojis? You can, you can or, or not. I mean, yeah, let's not. Okay, so headline, go ahead and put a headline there. Like what? The headline could be something like, let's see, you got, you got perfect. So how to stay more happier, healthier, person in general, how to stay more help, happier, healthier, how to stay a, how to stay a more happier and healthier person, how to stay more happier and healthier person, perfect. And then so now scroll down and just add that link. And that's it. So not right there. You got to go to scroll down. So website URL, just go to paste in your link there. Saturday. Okay, perfect. So scroll down, scroll down, scroll down, scroll down, go more, keep going, keep going, keep going, you know, learn more, keep going down bro, right there. Okay, good. So publish and you're good. And then let's chat. So schedule the next call. Let this one, let this one, let this one publish, let it, let it go active, are not active, but let it, let it approve. And then let's talk before it goes live because we need to set up more adsets. So that's Friday. Yeah, that's how you set up a simple conversion ad for affiliate marketing. Okay, but this is only with one. Adset. Yes, we need to add the other ones. So let's talk before then. Okay, so I'll schedule something for Friday. Sounds good, bro. Okay, talk to you. Okay, cool. Okay, bye. Later.


If you notice, whether it's your dad wanting to be right, or your mom seeming to be controlling or whatever, in the beginning when the mind is just starting to be aware of these EO defense mechanisms, for years it's like it's kind of kept it down, in a metaphorical sense it's like they're unconscious, a lot of them. Now when you start reading the course everything starts getting raised up. All these devious schemes and maneuvers and games are like right up there, but the mind still isn't invested in the ego and so it sees the defense as in others. And Jesus says, whenever you feel angry or frustrated at a brother for using a particular defense, you could say for being controlling or whatever it is, you're still failing to forgive yourself for the very same attempt. In other words, if I still believe that the defense has a reality, and first I'm seeing it out there and then I'm saying, then I start to pull it back to my mind and I start to say, I'm controlling, I have to be right. The guilt from transferring it from one seeming person body to another seeming person body is enormous because all it is is now I'm going to pull it away off of this person and it seems like the course is saying, yeah you can't keep projecting on your brother and blaming your brother, so the blame instead of blaming them gets turned on to this body and it's the same error though, that's where we get back in the mind body. I have to really start to see that I am mind and that this identity that I thought was not in him, it was in me, is also a construct in my mind as well because otherwise what good is the transfer? Now I'm not so much angry and blaming of my father or my mother but I walk around angry and blaming of who I believe to be me and the error gets transferred but it's not released yet so when you go into these things just think, well this is a step, he talks about it in here, he describes it and it's a phase, this too shall pass, yes. So don't leave it with my body, it's the next step, I mean there's a part of my mind that knows but I would like to hear you talk about that. Well the next step for me was it was like of getting more and more in touch with I am mind, I am not a body on the screen in the world, I'm not a linear construct either, I mean the way I've always conceived of myself as David was, here's David's past, some of the things David's not too happy about that didn't go David's way and so on and so forth, the closet of grievances, people that didn't treat David right, the ones that were special that treated David wonderful and gosh the world wasn't filled with more of those and so on and so forth and then there's the seeming David in the present where I could say where I'm at now so to speak in the old phrase you know this is where I'm at now and then there's the David of the future, whether it's careers or different things we've talked about or even if I put it in a spiritual context, David is moving towards the atonement, salvation lies in David's future instead of a career in urban planning and salvation, even that is I've had to question because what good is future salvation, what good is future happiness, it seemed to be a helpful stepping point, stepping stone to a point and then I started reading like the immediacy of salvation section and Jesus saying be not content with future happiness, don't project the atonement into the future, you have to start bringing it back to the present, well in order to bring that to the present that means I have to let go of the way I've conceived of myself and of everyone else I meet, if I've conceived of persons as these linear constructs with real pasts and real futures coming up and myself as a linear construct with real past and real future then how can I avoid aiming that guilt if I pull it away from others to this linear construct of myself, the shift has been more and more to start to see that mind is not in a linear construct, the right mind is in the present, it's not, the right mind doesn't have a past and it doesn't have a future, it's like a pinnacle or the top of a mountain, if you can get to the top the view is spectacular because you can look at all the little roads below and all the little lines and everything and even that you seem to take and that others seem to be taking and it's all from that point it's all just seen as a false thing so as we get into this more and more one of the sections I want to get into eventually is the immediacy of salvation and the section right before that talks about cause and effect being one being the same as the part and we're going to go into this deeper and deeper to get to the metaphysics but that's kind of a little synopsis of how it's gone for me where I've come back to I'm a point and not a line that's a simple way for me to remember that whenever I start to feel guilty about what's coming up or if you feel worried about that or I feel guilty about something that I lose sense that I didn't tie up or bad relationship I have with such and such I just come back to I'm a point not a line one of the things I'm realizing that I forgot was that I was trying to bring truth to the illusion instead of illusion to truth and just seeing my oneness with God and how everything pales beside that when I get into thinking that I'm anything else or that I have anything else thanks so we were on less 135 and we were just starting to look at at what it is you defend which is the body paragraph for sentence for what but the body has such frailty that constant care and watchful deep concern are needful to protect its little life what but the body falters and must fail to serve the son of God as worthy host yet it is not the body that can fear nor be a thing of fear it has no needs but those which you assigned to it it needs no complicated health structures of defense no health-inducing medicine no care and no concern at all now that's quite a obviously a huge different view than the world but you know even ideas of a marionette or a puppet or I sometimes think of it as like like just a learning device kind of like a pen or a pencil I mean I have to in my mind equate it with something to kind of be a symbol of how insignificant I mean most you wouldn't consider putting all this care and concern and careful watching over a pencil normally you know a pencil you use a pencil for what a pencil's for writing and then you set lay it down when it you keep sharpening it as long as you need it and then when it gets too short so that you can't hold it anymore or the lead breaks for the final time it's gone I mean it's it's laid aside in that sense you know thinking of the body like a pencil to me is a is a helpful metaphor defend its life or give it gifts to make it beautiful or walls to make it safe and you but say your home is open to the thief of time corruptible and crumbling so unsafe it must be guarded with your very life and we've gone into this in a number of ways obviously defend its life whether it's through security systems or mace carrying mace or guns or medical things give it gifts to make it beautiful that's this we had that whole section on compliments and adorning the body and so on so forth it's really kind of making it out to be more than it really is and mom gave me this bracelet from a graduation and birthday and I opened it and it wasn't the response that she was looking for because I looked at it and I said oh mom you know that's really nice and she said don't you like it when did you really like it you know and I said I really do it's it's a wonderful symbol you know of you and you know thank you and she goes what do you mean a simple she was married did you show it was Steve did she she wants this first and I so I tried to explain I did explain that you know for me I can look at it as a symbol but I don't want to look at it as something really adorning right now because that takes away from its purpose and she began to understand but just a little disappointed in the reaction in that sense it's the best use of a bracelet because it's like a it was a starting point for for you to just share it open kind of the conversation to go into something in that sense it's not evil it's not good it's not bad it's oh the Holy Spirit can make use of everything including bracelets on ours that's not neat it is not this picture fearful can you be at peace with such a concept of your home yet what endowed the body with the right to serve you thus except your own belief it is your mind which gave the body all the functions that you see in it and set its value far beyond a little pile of dust and water who would make defense of something that he recognizes this you know it's like all this fuss over a pile of dust and water who would make defense over it but the key thing in there is it's what endowed the body with the right to serve you except your own belief and it is your mind so we're back to that thing again of how we don't have to blame the body we don't have to even blame the bodies of others if they seem to be acting out if they seem to be doing these things defense mechanisms so on so forth that they seem to be just heaping the the in the wealth and the possessions and all these things you know it's like none of that matters it's it's my mind what value have I assigned to the body in the world that's the only place I have power to change is my own beliefs as long as I try to change the figures so to speak in the bodies and say whether it's abortion or any thing you can think of then it's like I've already said that there's a real threat I'm already saying that illusions are real and therefore you have to come up with the right way of dealing with this terrible problem or whatever it's out there the body is in need of no defense this cannot be too often emphasized when Jesus says that he means it very literally it will be strong and healthy if the mind does not abuse it by assigning it to roles it cannot fulfill to purposes beyond its scope and to exalted aims which it cannot accomplish such attempts ridiculous yet deeply cherished are the sources for the many mad attacks you make upon it for it seems to fail your hopes your needs your values and your dreams if you believe it's your home then of course it would make sense that I would have a lot of hopes for it a lot of needs and values for it you can see where the body would be more than a pile of dust if it's my home if it's me if it's my identity I mean that's the most powerful thing that that there is is identity and that's why whatever the mind identifies with it will defend if it's identified with spirit then there's nothing to defend because spirit is invulnerable it's in a state of grace but if I defend the body or defend maybe my friend's body if I'm identified with this being a close friend then I would be concerned there or family or even then the more external things that seem to go beyond the body the house defensive about my house defensive about my car defensive about my job or my boss or those kind of things my kids yeah those are kind of just extensions of this body body self-concept here the self in quotes that needs protection is not real the body valueless and hardly worth the least defense need merely be perceived as quite apart from you and it becomes a healthy serviceable instrument through which the mind can operate until its usefulness is over who would want to keep it when its usefulness is done in that sense there need merely be perceived as quite apart from you I mean it I would say that to have that shift experientially comes more like I described it as like the trickle and the stream and the river and the ocean that when I first started studying the course you know I'm just trying to grasp some of the ideas and and like bulbs are going off but it's like I'm not being used as a teacher of God yeah I'm not in the river I the trickle is is a start and I'm grateful for the trickle because it's like this is what I've always wanted my life when you really start holding on to this is your only purpose and you start seeing making that commitment to be used as a teacher of God and every single situation is seen as


Hey there, my name is Cam. I am a junior in the College of Agriculture and Life Sciences studying animal science with a concentration in pre-professional sciences or a pre vet track. When I'm not in the classroom, I love to rock climb. I work at a local horse barn and I also love to ski and hike, which is why I'm super stoked to be able to bring you on a little hiking adventure today with a bunch of my friends who will meet in a couple of minutes. Today, it's supposed to be a gorgeous day. It's supposed to be 68 and sunny with just a couple of clouds. We're going to be heading up to Jay Peak, which is about an hour and 15 minutes away from here. Um, and it's one of the most popular ski mountains for our students. It's right up by the Canadian border and it's so nice being able to go to UVM and have the green mountains just like right in your backyard. They're super accessible. There's hiking for all levels. When I came to UVM, I was a very novice hiker had only done virtually like nature walks and so coming here and being surrounded by so many students that are super into doing like some legit hiking and some backpacking I was super inspired to really get into it. I started going out with the outing club and that's how I got hooked I got myself a great pair of hiking boots and a beautiful backpack and I go almost every single weekend with my friends now So I've had a lot of fun with it. Super excited to show you what it's all about So I just finished breakfast and for that I had two eggs and some spinach and for a long the way I made myself some chopped up peppers a peanut butter and jelly sandwich for lunch Which I think will actually be really squished by the time I get around to eating it And some wedges of cabbage cheese. UVM is closely affiliated with Cabot because they work with our dairy To turn the milk from the UVM cream program into cheese So I always support Cabot and Cabot cheese because it's delicious and I'm super excited to eat it later I'm heading out the door right now to go pick up my friends I am at the gas station right now filling up my tank so we can make it all the way there It is an hour and 15 minute drive from here However, this is one of the farther distances that we have to go in order to find hiking There's hiking opportunities as close as 20 and 30 minutes away from the school and then more like nature walkie Kind of flatter options as close as a 10 minute walk from the school just in centennial woods Hey, Gwen Hello, Risa Hello Hello, Allie. All right, so some introductions. I'm going to pass this back I'm Allie. I'm a senior animal science major Risa, I'm a junior and I'm a business major I'm Gwen. I'm a junior and I'm a nursing major I'm Hannah. I'm a senior. I'm a history major This is going to be a 5.1 mile hike round trip There is a trail that runs from the bottom of Vermont all the way up to the canadian border and the hike that we're doing today Goes right along that path and you can stop and hop on the long trail at any point throughout the state of Vermont And get little mini hikes out of it. So at this point, I know that I've hiked A bunch of separate like little sections of this trail And this is just one of them We are one mile in and we have about four more to go How we're coming down the Vermont trail that goes uh comes straight from the peak of jpeak So we're almost there, but as you can see it's a big white area. Normally a skier is flying through here But we're walking up This right here, it's why I love Vermont. It's lunchtime It's really cool how here at UVM all of our ski mountains also double as our hiking mountains and vice versa So, you know, it's really nice. We're able to enjoy these beautiful mountains in during more than one season here at UVM All right, we're gonna start heading back down now Hiking here at UVM also doesn't stop during the summer There's a lot of options to do winter hiking which is a totally other game But it's just as fun and it's also just as beautiful with all the snow up here Right Hannah, maybe on Tuesday Oh, I'm pretty Tuesday It was actually this one that we just did the view was rad and it was some great company and super fun to go out today Hannah you want to go? Hi, I'm Hannah. My favorite hike in Vermont is probably still pinnacle because there's two dogs at the top Hi guys, my name is Risa My favorite hike was probably Mount Abe, which I did the other week The view was just amazing and it was a lot of like on your hands rock climbing and it was really really fun Hi, it's Ellie. My favorite hike in Vermont. It was probably Mount Hunger Hi, my name is camp. My favorite hike in Vermont was the highest peak in Vermont, which is Mount Mansfield the chin section of it Yeah Thank you so much for coming with me on that little hiking adventure today Hope you got to enjoy meeting some of my friends. One of the best things about Burlington is that it has Such access to the green mountains and you're able to find Anyone and be able to find a hike that is right for them Even if it is just 10 minutes off campus on a little walking nature trail all the way up to hiking Mount Mansfield, which is my favorite hike And any of the lengths in between you're able to find hikes that are a mile round trip or two miles round trip all the way Up to 16 17 or overnight backpacking trips if that's what you're looking for you have access to individual mountains down to different sanctuaries and Down to lakes. There's ponds. You can find anything you want here. So As I said, thank you so much for coming along with me. Hope you got to enjoy Feel free to reach out with any questions


In this episode we'll be talking about why you can't design services without deeply understanding the context. We'll talk about what you can learn from service design in Colombia and finally, if the changing role of academia is conflicting with professionals. Here's the guest for this episode, let the show begin. Hi, I'm Diego Mattho and this is the Service Design Show. Hi, I'm Marc and welcome to the Service Design Show. This show is all about helping you to design services that have a positive impact on people and are good for business. My guest in this episode is a strategic design professor at the Los Andes University in Bogota. He is the organizer of the service design drinks in Madrid and Bogota. His name is Diego Mattho. In the next 30 minutes or so, Diego and I will be talking about why you can't design great services without deeply understanding the context. We'll talk about what you can learn from service design in Colombia and finally, if the changing role of academia is conflicting with professionals. We share new videos on this channel every week. So if you don't want to miss anything and if you want to level up your service design skills, make sure to subscribe and click that bell icon to be notified when new videos are out. And if you want to learn how to explain service design in plain English without confusing people, check out the free course that I've got for you at servicedesignshow.com. So that's all for the introduction and now let's quickly jump into the interview with Diego. Welcome to the show, Diego. Hi Marc, thanks for the invitation. We could continue in Dutch as you've lived here for quite some time, right? Yeah, more or less. Yeah, I lived there for three years so I can speak a bit of Dutch. Maybe that will put off the other viewers. So let's continue in English. Diego, let me start with the question I ask everybody and that is, what is your first memory of service design? Well, my first memory of service design I think was back in 2011 when I was living in London. I was working there as a product designer more into technical parts and then I had a chance to go to a conference in the real colour of art and then I heard the words and the discipline service design so I got interested there. Okay, 2011, that was quite early. Do you remember the conference? Well, it was kind of an informal talk, it was not a big conference actually. Maybe a drink, because you like the drink, right? Diego, you sent me some really interesting topics. I've sent you, of course, I've sent you a few question starters. We're going to co-create the show, we're going to do interview jazz. Are you ready, man? Great, yeah, I'm ready. Okay, here's topic number one and it's your opportunity to pick a question starter. This topic is called the importance of context. Do you have a question starter that goes along with this one and can you show it up? Yeah, sure, I have it here. So, mine is why, right? Yeah, explain. And yeah, definitely, yeah. So, why is an important context? And I actually experience it more than ever here in Colombia. And the context is especially important to design, for service design, to take into account all these cultural factors there. For example, here in Colombia we see inequality, we see a high hierarchy in society, we see also distrust in some part of the society. So, we need to take this into account to design. And this is not the same as in Europe, this is not the same as in Asia. So, all these cultural factors are essential for a designer, a service designer, to provide solutions that fit the society in general, I guess. Yeah, now we've had this topic on the show a few times already with, I think, Luis Alt from Brazil who also said, talked about service design with a Brazilian flavor. I've had guests from Asia and service design, although the process might be similar in different parts of the world, right, the eventual service is, the same service can be quite different, I guess. Is that also what you're saying? Yeah, I think, well, in my opinion, you cannot design a product, it's a global product. You need to design within the regions that you are trying to deliver value, right? So, if you want to deliver value, you have to deliver value locally. And even if you are a global brand, let's say Uber, probably Uber is not delivering the same value in Colombia than in the Netherlands. Yeah, yeah. So, what does this mean for us as service designers? Well, I think definitely the first stage of the process is to understand these behaviors, right? And this could also relate to behavioral economics, not only to traditional qualitative research, but we need to understand deeper these behaviors and then design upon that. I will say, to give you an example here, when you grab a taxi or a cab, people tend to be not as confident as in all the parts of the world, so they have these small behaviors of take a picture of the plate of the car, or so those kind of nuances that designers need to understand to deliver value are key to provide great solutions. So, here's an interesting question. I see this also happening in our studio, but for us it's really hard to hire non-native internships, for instance, but I'm thinking maybe, could you be in an advantage when you're not from the local culture because you sort of see those differences and when you are in the local culture, you're blinded by them? What is your take on that? Well, yeah, that's definitely a difficult thing to define, because firstly, for non-native people in any country that you're visiting, you realize of small cultural actions that are different to your local country, right? But then, in my opinion, to understand not only the action, but the behavior and the mindset behind that, you really need to live in the context. So, that is interesting, because in order to see those cultural things, you sort of have to have the beginner's mind, the classic notion, and maybe it's the fact that we as designers, when we come into a different context or work in a different service, let's say healthcare, we don't have a specific healthcare background, we are sort of always the outsider and learning from that specific context. Could it be like that, something like that? Yeah, I think, well, sometimes even in design practice, we find fresh minds to create, to understand in a different way, because we are biased by our own context. So, that's definitely a disadvantage to be so biased that you cannot see different dimensions within the context itself and to create solutions later on. But also, that's why it's important to bring on board new stakeholders and also to let them share their experience in a new different context, a totally different context for them. So, it could be eye-opening, I would say. Why did you specifically raise this topic? Because you've lived in several places across the world. Why do you specifically address this topic of context? Yeah, because I also realised about these behaviours that are so intrinsically understood here in Colombia, that for me, and I don't think I'm Spanish and I don't think Spanish people is that far from Colombian people, we're really close, but these social nuances are super different, but it's extremely different. And then I realised, alright, to design for a context like Colombia, I really need to understand how people behave and how people think in this specific area, right, in this specific part of the world. And why is, and I try to understand, where are these nuances and these behaviours coming from? It's really interesting, maybe sort of, not a prerequisite, but what would be really good for designers is to live abroad for a while. Because then, when you live abroad for a while, you will see the nuances in the other culture and probably that will open your eyes to the nuances in your own culture, I guess, right? Yeah, yeah, absolutely. Let's move on to topic number two, because we're going to continue on the Latin America, Colombia theme with this topic. And this topic is called Maturity of Service Design in Colombia. It doesn't say that on the paper, but I'll make. Do you have a question starter again and can you show it up for us? Yeah, I think, I chose this one, who are... Who are, all right? Yeah, and in general, I mean, we need to understand also that the discipline of service design here in Colombia is newer than in Europe or USA, right? There they have more, the heritage of service design, it's longer. But still, I think it's important to understand the role of the different players of this ecosystem. So the maturity depends on who is in this ecosystem. And here in Colombia, we mainly have the private sector as one of the catalyzers to develop the practice of service design.  I mean, yeah, mainly the financial sector is very hard to apply service design in-house. So that's the current situation at the moment, but also there are some agencies probably not as in the Netherlands, in the Nordic countries that this is quite common, but a lot of agencies already are applying the service design methodologies to provide value to these different private sector or private industries. So two questions. I'll ask the first one first. How have you seen service design changing or evolving in the last few years in Colombia? What are some of the interesting things? Yeah, I think, well, I've been here for one year and a half more or less, a bit less. And lately I've talked to too many people involved in the service design ecosystem here in Colombia. As I said, it's developing. Something that I've seen, for example, in Europe before the service design was mainly applied by agencies, and the agencies started to create this necessity for corporates to recruit people, the experts in service design. Here, I think this period was smaller, was shorter, and from the starting of the agencies to the in-house teams in corporate, it was almost simultaneous. And this happened just in this moment. It is happening. So I think that that's different. Maybe in Europe where you say it took some time to change this mindset, but here we jump from one to another directly. You're leapfrogging a part of the evolution that we had to go through here, right? Yeah, definitely. I don't know how, but if you had to express how mature is service design, what would you say? Yeah, I would say here we are rookies, but we are pushing hard to stay at the front of service design. Probably no inexperience, but delivering new ways of doing things in service design that could complement the practices or the actions that are being done in Europe and in the US. So I think it's complementary because we, as the context, bias us, so we need to find a new different perspective. In the same way that I'm talking about Latin America, you are talking about Europe, I guess, but I would be interested if, I don't know if you have an answer to that, do you see any differences between the service design practice in, let's say, Colombia, Brazil, Peru, Argentina? I'm sure there is, but how clearly is that difference? I have experience here in Colombia and also I've talked to people from Peru, from Chile, and Argentina also, they are doing really good things on service design. I would say that the Latin American environment has some similarities, but in service design, as I mentioned in the beginning, context is, I can't say this, but it's a must to understand, so definitely Argentina, Chile, Brazil, and Colombia are pretty different. So I'm not sure if I can answer completely this question. I wouldn't be able to really clearly articulate the difference between the Netherlands and Germany and England, for instance. Yeah, exactly. I think that's pretty much it. So the different nations force you, they have similarities, but also quite big differences. And you mentioned one thing about that the push is coming strongly from the commercial sector, the private sector. Any ideas why that is happening, why the public sector is not picking up as fast, while in other countries the public sector is the driving force behind service design maybe? Yeah, I think in general here in Colombia the investment in innovation is less than 1% of the GDP. So that's a big statement already, you know. So the government is starting with the initiative to help companies to innovate, but service design is not just known in the public sector as a discipline to create an impact. Or a visible impact, even more, to be more specific. So it's our responsibility to educate the public sector through our practices to give us the opportunity to develop projects for them. I think it's starting, some agencies already are working with small projects in the public sector, but this must grow exponentially in the following years, I would say. Interesting. Now that we're talking about different sectors, the public sector, private sector, education, we haven't talked a lot about education, so let's take up that discussion in the final topic. And that is the role of academia. I would say, what is your question? What if, right? What would the question be? Yeah, I think, my question would be, what if we change the role of academia in the current world? Or our context here in Colombia? And that's actually what we're trying to do from Los Andes University, where I'm working at the moment. We're tired of these theoretical approaches and that's what service design offers us, right? A practical approach that delivers value for us, even internally, but also externally for companies. And the role is not to create knowledge only because we also focus on research, on design research, service design research, trying to create new knowledge, but also we bring it to the practical side of the service design. And we try to collaborate as much as we can with companies, with this private sector, as I mentioned before. And our role is not only to collaborate with companies, to try to solve their problems, but also to educate them in design and service design methods and bring this to a wider scope. So that's the answer to my own question, I would say. So if academia is starting to adopt the role of evangelizing, educating clients by doing actual projects, how does that still relate to the work, for instance, agencies do? How does that fit together? Yeah, our vision is a peaceful ecosystem within the service design. Peaceful, I think it's the word for Colombia in this moment. And we see collaboration between academia, universities, agencies, consultancies, then the potential clients that could be industries, we would like to call them clients, we like to call them partners, right? And then also could be that the government will join us in these kind of initiatives. So it's a partnership between different stakeholders that could bring some value to the ecosystem. So I get it, that it's a partnership, but in that partnership, what is the balance between academia in that sense and us as the practitioners community? Because if we're both working on a challenge, right? If academia steps away from the more theoretical approach. Yeah, I get your question and I think it's quite sharp. And I would say that this, we can find the balance here. And mainly is that we as academia, we have the time to reformulate our practices, right? And agencies have the experience of the pure practice. So they have the experience of years practicing, delivering value for companies. And probably they are specialized in doing service design research or ID18 or even implementing. For me it's one of the biggest challenge in our profession. So we could collaborate if agencies can specialize with an activity within the service design. And we can use some of the reformulation of the methods of the different activities that we have the time to explore. Because at the end, agencies are exploding, exploding, exploding and doing great job. But it's difficult to find the time to explore when you're in an agency. I'm telling this from my previous experiences. So I think we can find out there the balance and even join the forces to have even more or better results for the clients, partners as we want to call them. It's interesting to see or to think of the role of academia as sort of the reflective, the observing, the asking critical questions. Maybe from that perspective and I could see us joining forces with academia, universities where students would observe what we're doing and then maybe not criticize that but build upon that or ask questions or reflect upon that. That's basically I think what you're saying, right? And also we have to be clear about our role, right? So in a professional role, I'm leading a group of students and all together we're working for companies. But this is complementary to an agency because in an agency we are talking about experts, not about students, right? So that's at a different level. But still I think that the collaboration can happen perfectly. I would be interested that I'm asking the viewers or the listeners of this episode if you know of any good examples where really good examples, innovative partnerships between academia and the agencies or the consultancies have taken place in this where they have adopted this new role. So I'd love to hear about them. So leave a comment here on YouTube or on SoundCloud wherever you're watching or listening. So Diego, also a question for you. You've given us some perspectives on service design. But is there something that you would like to ask us? Is there anything you would like to know from us that we can help you think about? Yeah, I think, well I'm pretty interested also about the startup world. So I'm a professor, but I'm an entrepreneur and also I sometimes consult for corporate. So all these worlds I think are intertwined and it's really interesting for me to discover new things. So I would say that for me the question would be what are the differences to apply service design for corporates and for startups? Is there a difference? Is there not? I'm not sure, but probably someone has the answer to it. So is there a difference in applying service design or design thinking? Let's keep it at service design for corporates versus startups. I have some ideas about it, but I'm really curious what the people will have to say. So Diego, cool. Thanks for that question and thanks for inspiring us and thanks for giving us a little bit of insight in what is happening in Colombia and what you are doing as a professor. If people want to get in touch with you, what's the best way? LinkedIn, Twitter, Facebook? Yeah, LinkedIn is perfect for Diego Matzo, but also I have a medium account that I normally write often there. So you can find me there and Twitter. Also through LinkedIn it's the easiest way to find me. I will add all the links in the show notes. I hope a lot of people reach out. So Diego, thanks again for sharing your insights. So what do you think? Is there a difference between how service design is applied to startups versus bear corporations? Join the conversation and leave a comment down below. If you enjoyed this episode, make sure to grab the link and share with someone who might benefit from what we've just discussed. And don't forget that if you want to learn how to explain service design in plain English, you can also check out the free course that I've got for you over here. Thanks again for watching and I look forward to seeing you in the next episode.


Camera as one for the audience and one for the speaker and then somebody with the microphone moving the yeah for whereas and this actually helps the people you know that couldn't make it to the end to to the dev comes to actually follow the talk and usually they they quite appreciate it and the video team provide training so there's no requirement at all to have video experience or camera experience anything like that you can just say it sounds something that sounds fun to do and you also get a special yellow t-shirt there's a question in the audience or in the participants rather over here or intervention from the from from someone like microphone please I know I think it's not really necessary for this session necessarily but let's get into the habit of using the microphone correctly yeah hi my name is Oliver right so this is more of an inquiry about not specifically video but I kind of interested in photography stills and while I see the hard efforts of the video team I'm not sure is there really like photo so maybe if we hand the microphone to the person sitting at the front of the room yeah I'm I guess basically the photo team on the way but I think you can probably take more members exactly yeah I've been running around and taking pictures of everything and so most of the most of the time I end up missing most of the talks so if somebody else would take up some of the slack and have more pictures taken that that would improve the coverage definitely and reduce the stress how do you plan to publish the photos and so forth well yeah the photos are basically from the previous day already published in my Google plus stream and tweeting them and posting to our sea and stuff like that and they'll be promoted through more official channels later on as well especially when they're finished for all of that yeah as far how to cooperate explicitly with the other photographers taking pictures that specific point has not been worked upon yet before so and that's a very open area of coordination have you been involved as a photographer of death for several editions of death come for all the ones that I've been to which is how many years approximately since Oslo yeah I think that's dark and for Oslo was 2003 three so yeah for a long time but yeah there's there's plenty of plenty of moments to take and not enough eyes to see them and not enough cameras to take them maybe it's not the key focus of the of the conference but it helps for people to also the conference to see what's what's happening where the cameras don't have the coverage the video cameras don't have the coverage and also see some some more details and more insights as well so you mentioned I've been involved or attending some they've come have you like been differences in in the photography aspects so to speak like or have you you mentioned you were more or less the only photographer here right at this camp that confuses kind of are you used to this or have it like just give a little historic perspective basically well back to the the topic of this of encouraging volunteers when I when I started and I came to David and came to that conf I'm not a great coder let's just say it like that I'm much better at taking photos and what what I what I try to focus on at that conf is try to provide as best photo coverage so that the rest of the of the participants don't feel the need to bring their cameras and take pictures so that they can focus more on the coding and I feel that by this way I can provide more overall code impact than by coding myself and so that's that's why I became involved so one of the ways that people can get involved and volunteer for that conf as well is to see what people what coder what people in depth conf that would like to be coding what are they doing instead of coding and maybe you can help them reduce that non-productive time and help with that I found the the photography niche maybe there is some other things that are not covered and you know maybe somebody else can you can find something else yes so I mean a lot of the most of the volunteer jobs during DevCon are non-technical ones there are in fact some technical things that need help as well if you are sitting in this room but really looking for a new technical project then there are things like helping with the improving the conference management system where there's actually been some coding done during this week to fix a couple of things even the point they were noticed during DevCon but most of the roles are non-technical things I mean other things you can see again if you walk around the conference you'll see people doing different things like for example the front desk I the moment the front desk actually seemed to have already found a lot of volunteers by recruiting people as they arrived so I don't know if they heavily need people or not but certainly that's something that people some people may be interested in if they've if they're more he wants to say something oh yeah yeah great there are lots of things where just in a lot another point about the volunteering during DevCon is just that a lot of times there's you can spot something needs done or in fact some local team person may just be looking for someone to help do something boring like carry some stuff around and obviously most people are kind of willing to do that but again it's good if there's some people who are really actively kind of looking out for little instances where they can help and just make sure everything works smoothly I think there will still be some extra volunteers possibly wanted for things like helping get people to the right place on the day trip this kind of thing as well and the cheese and wine party as well yeah the cheese and wine party should should I expect Stoney's volunteers that's another important event in the DevCon calendar can we pass the microphone over here then for to hear something about front desk work so front desk is a very easy place to volunteer we usually have one person who has access to the the internal system where you have to take off the people who have registered but the main thing we need help with is just pulling out the right t-shirt size pulling up the person's badge we've kind of got an assembly line going for that you also get people wandering up just looking for help like where do I find the room for this session or what's coming up on the schedule so we have like a printed piece there so a lot of it the rest of it's just kind of pointing people in the right direction that's pretty much it so out to the people well if they don't want to ask a question back about that are you kind of happy maybe you can repeat the question as well on the microphone he's asking how did I get involved in front desk I'm actually one of the local organizers for this year so that's why I'm helping out but there's other folks who just wandered up and started volunteering so I think that's we can probably let you get back if you're if you want but um out to the people in this room are there people who are gent who as the kind of in theoretical purpose of this session should be are genuinely looking for something to do um or are you is a people too scared to uh raise their hand to admit that I see some new phrases to me but I don't know whether you're just um using the room as somewhat convenient to IRC from or whether you actually would like to find an some volunteer thing to do um if there's anyone in particular then we can probably find you something that's all um but if you prefer to lurk that's also fine is anyone raising their hand apparently not so for the people other people I see quite a sense I see quite a lot of people in the room who are I think actually have been around in DevConf and in Debian for some time um while leaving open the option for anyone to jump up and say I really need to find something to fill my time on Tuesday afternoon or whatever it happens to be um I was going to say a little bit about the fact that some of the people in the room I know are again long-term DevConf participants and may have helped to lesser or greater degrees at different individual DevConfs but as well as helping at the DevConfs we are also always looking for people to get involved more with the longer term um year to year DevConf processes although clearly a lot of the work needs to be done by people who are local um to actually be able to go and um speak face to face with venue managers or this kind of thing there's a lot of stuff in DevConf that happens that makes the conference a success when it happens but it's done in advance remotely um this is that that's talk can you tell me when it's big enough to actually read anything I don't know how bad or good people's eyesight are is is that legible okay so I mean this is a page in the DevConf wiki uh with the imaginative title of jobs and this just does a load of different ways people can help on different things again some of these are listed as things that are better done locally although even within those areas it's actually good if people from who've got longer term DevConf experience also get involved to give advice and help do things um that's things like the venue arrangements um helping people arrange that go get traveled information helping people get visas if they're coming to some um country that requires it um there's a lot of things actually where we we really don't have enough volunteers at the moment for some of these boring tasks I say boring but I'm sure they are very very interesting if you can uh approach them in the right manner um so Martin was saying that he's been doing for example some of the kind of accounting um for DevConf and that's the kind of thing where it's really vital to have it happen but it's hard often in a out of the set of people who are just coming to a DevConf say it's hard to find find people who have the right experience and the right um and are willing to actually spend time to do that even though clearly it's completely vital that we have a a good set of accounts to show where the money's actually gone at the end of the conference um the same I think at this I don't think actually this year we have a we managed to get a real volunteer to do kind of invent specifically to do inventory tracking for example that just means keeping track of all the equipment that we put into the into the building um lots of which comes for is lent from into individual people or comes from some standard Debian equipment used from year to year um that's an example it's really good to have some years we've had someone who focused on that and made sure everything was labeled and listed and documented and then at the end of the conference it's then very easy to get it all back to the right place in the years when that doesn't happen you suddenly find that three years later your store trying to get the power strip back to someone or whatever it happens to be um conference volunteers stuff is what I was talking about to start with but again at the moment we again kind of don't have enough people well we tend to get people to do the individual jobs the task of coordinating those people tends just to fall back on the local team people so here it's kind of falls back on maybe Steve and Patty um but they obviously actually have a lot of other things that they have to need to think about during the conference period so again if if we have anyone who's interested in just helping to coordinate other volunteers that's also something that we could really do with more help on um this year we don't have a specific Debian day or open day from the conference but again in some years someone has taken has taken that of saying well how can we really try to interact with the local community in the place where we're holding the conference and maybe have a day where the talks that are scheduled that that day are more talk more ones that are more let more understandable from people from outside the project more of general interest to people interested in free software um but again it's something that it kind of when it's happened in the past it's mostly fallen back on the local team people to do it but they have so many other priorities in the period leading up to debcov that it's if we're going to have it it's something that could really do with someone who wants to push that from year to year um maybe who's even if they're remote um the day trip and conference dinner tend to be actually something that's quite fun for the locals to organize but they still always need help to actually make the practicalities work and again just someone who's willing to equally in the period leading up to the conference is good to have someone who's interested in those topics um and can make suggestions do research check prices whatever is needed um then a lot of the other areas of debcov organization you don't even need to have any particular that doesn't need to be any particular local work done but it's something that needs to happen and again these are the kind of things where it's it really is a big help if we can get people who want to help in these areas and push them again to relieve the pressure from the local organizers a bit so one of the biggest areas there again I don't know if anyone in this here has who's not already hopping with it has experience in the area but you may have noticed that debcov doesn't have a compulsory registration fee that we pay for food and accommodation for a lot of participants that we pay travel for some number of participants and obviously to make that possible we need to do a lot of fundraising um again in debbie and in general most people are not experts in fundraising a lot of people find it something that's kind of scary or doesn't sound at all interesting to do because it's basically hassling people about giving you money which is not really the well is a productive thing to do but not the most relaxing way to spend your time um but again we we're always every year we're short on people to help in that area and I'm sure there I don't know I don't know about people in this room but I'm sure maybe you know someone else in debbie and or someone else at debcov who you think would have an aptitude for that and could help out there again treasury accounting so and we have some some people who do a little bit but we can always we could do with a lot more help there I think more people more hands would be useful um again another area and most most people in debcov are not a told expert on dealing with media things um we could do with if the if you or no if you are have experience at doing things with media or as in dealing with press or if you know someone else who is even if they're not really involved with debbie and at the moment then maybe that's a good way to get them to make a contribution um because again it's it's not well it's not strictly vital it's really a good thing if we can have some um local coverage or some kind of international coverage just to show that debbie and is having a conference and is doing useful things um maybe a few again there are more technical ways again to help remotely things like helping design websites helping with admin is an infrastructure for various servers that we have I think I mentioned video team already one task that will be coming up imminently and is again not a it's something that often gets left behind a bit is the production of a final report for the conference basically that's just a collection of articles about different aspects of the conference plus some kind of budget information other more numerical stuff about what's happened so again we're always looking for people who can volunteer to write one or two articles there maybe on just just Martin wants to say something well it's fine if we have the microphone um about the final report there isn't really like there are a couple of articles that have to be written but what is also incredibly useful is if you feel super happy about a day and you just want to write you know a paragraph or three sentences about um what you experienced on that day and how it really helped you contribute to debt being or whether you forged friendships and whatever write that and send it to us or commit it directly I mean maybe it's not going to end up in the final report maybe it's going to end up in another final report in the future years a quote or in the sponsorship brochure but materials like this coming from attendees is very very helpful and that applies to photos as well which I guess is taken care of but some people also are doing photos and sometimes they are just shots they're too good to pass up the opportunity so I mean then coming again coming just down the list there's a lot of job different jobs to do with talks in the conference in practical terms uh I don't know exactly I don't actually know how it's being coordinated this year I don't know if Martin knows or someone else um about the kind of talk master stuff that we is do you know it does anyone know what's happening video team so over the last few days we've been short quite dramatically of people on the video team um ideally there wants to be somebody to look after each talk uh let somebody know at the start how long they've got warm people when they've got 10 minutes five minutes to go uh introduce the talks um this year video team seemed to be doing that to an extent so please let yourself be known if you you know if you're just sitting in a conference and you can spend five five minutes in a room with us at the start and at the end of the talk volunteer just for that talk um we could always deal with the help yeah and that's I mean you can just go to talks you wanted to go to anyway so yeah the two guys are cameras literally didn't over on cameras until they walked into the room and just said I can help and yeah so thank you then at a wider level of talk stuff um there's even during the conference period there's a need for kind of people who are checking about talk scheduling which can means um scheduling new events but it also includes again it's very useful if someone actually checks whether the people who are speakers have genuinely turned up to the conference and whether they are awake that particular day for example um we have had some problems before where we had to try and drag speakers out of bed uh 10 minutes after their talk started which is not really ideal um and again in the in the period leading up to the conference more than just now but it's something you could volunteer for now and be involved with in future years there's the need for people who look at the talk submissions we've got and do the kind of filtering and and scheduling of the main program to say what what do we actually want to include in the schedule for the next year's conference um and also there there's a space to go out and actively encourage a few people where where it seems there's maybe there's a topic that seems to be particularly relevant in Debian at the time and we can actually go out and reach out to someone to try and persuade them to give a talk on that or again to get people who are a high profile within Debian in particular key roles to actively encourage them to agree some kind of talk idea that would be good for everyone to have the time to listen to and to discuss um again again in terms of filtering or ranking and so on there's the need for people who would volunteer to help with allocating who actually is eligible for um the different kinds of sponsorship and bursaries we give um obviously for that it's good if you've been maybe if you've been involved in Debbie in a few years already so that you have some idea who people are just to mean a lot of the information that you should be able to get by just searching for people but obviously it's a lot quicker to do it if you have some idea who they are and does what they're saying about their plans for Debian so it makes sense um again it's it's it's something that actually has some kind of um power or influence but it's not something that's necessarily attractive to everyone to to to spend the time to do but clearly these are all jobs that we really need some they need to happen to make the conference work well um again during both in advance of the conference and during the conference again we need people who will do things like um allocate the rooms in the accommodation and again make sure who hasn't actually turned up should we is there some problem that means we need to move people around this kind of thing again often we'll get a few some attendees who need to cancel at the last moment and other people who turn up with three extra family members they hadn't expected to bring and we suddenly we need to find some solution of how this how all these things work each of these each of these roles doesn't necessarily need to be time consuming but it does become too much if you have one a couple of people trying to do too many of these things at once so um for many of these jobs the best is if there's really one person who can just take take a particular role and just be the be the known contact for attendees for that area and just can't just again enjoy the conference as normal but when there's an issue in that particular topic they can deal with it calmly because they're not already being busy with 20 other jobs as well and again on technical things we would we could do with more people to help with the administration of various um the websites and so on to do with debcon and also for uh things to do with the debcon email lists in fact for quite a lot of stuff to do with the websites and email lists there's been a an agreed agreement since a couple of years ago that we would do a migration of these from the current um debcon sort of infrastructure on to more standard debian infrastructure but again we need some people to actually um take that and do the work there um which is again it's obviously easier if it's people it's easier in a way if it's people who are already familiar with the relevant infrastructure but it can also be a way for someone new to the project to get familiar with the infrastructure generally in in debcon as in the rest of debian if you take any of these kind of jobs of course it's uh you you meet the other people you can learn how things work in the area learn some technical things get some uh just um normally people find that if they start doing one thing it's it's easy to expand into doing others later um i don't know again some of the people here who are new faces maybe it's they're still looking for something to do within debian in general i'm not sure um i i don't really want to say a lot more for myself but i don't do some people have other points or questions i'm well i i was just gonna add a little bit to what you just said um and specifically in regards of the future um i mean we are at this conference right now and it's as you said people are who are already helping are probably like too stressed to actually be able to manage volunteers so that is an important aspect to keep in mind um and that goes very well with the with the spirit of the conference itself which we like to call an unconference every now and then so it's really your conference if you want to do something just do it and generally that works um until somebody slaps you because you've clearly done something wrong but uh you know that you have to do a lot of things wrong before that happens so if you want to organize an event do it if you want if you see someone carrying stuff help you know that that's the sort of way to get involved but in terms of the future um we already know that there is dc15 happening in germany next year and uh if you are interested in getting involved then pop on to our channel onto our mailing list and just you know just idle have a look maybe there's something you can pick up and then beyond dc15 there is dc16 and dc17 and well one of the greatest ways i have to say to get involved in debconf is to become a volunteer by organizing a conference from the very start on so um if you are interested or if you you know let's not say if you're interested if you have this have an potential spark in your head right now that says yeah you know i could probably do this find some people in my town and find a venue and so on i think you can i think you can do it um it's a lot of work but um if you start early and and you're committed to it then you can do it and i at least for my part i would be happy to chat with anyone who has these ideas who wants to uh think about doing debcon 15 uh 16 18 21 whatever um and if you have any questions or unclearities about what's involved and how to start and this and that then i find any one of us and then talk to us because uh this is a great time to form ideas and at the end of the week you would even get to present your idea that's it from me is anyone else want to ask a question or say anything tell us what okay i was just curious who i would hi kathy uh is it the video team that is doing the captions the titling subtitling there is a separate well i did videos there's a there's a different group of people um which i is does anyone know if tassia is still is pushing that or someone else who is who's oh sorry sorry i'm i'm we miss remembering entirely oh i i don't know if anyone is taking care of that yet this year i i had no you did some subtitling before didn't you or not or no or am i just making that up uh yeah so can you say something about what i know it's not the question but can you say something about the subtitling how because not some people so how do you do the job uh we can find that together if you i just don't remember what we used but it was like to to use that god i helped francesca but uh yeah we can find out what the structure was and but i think i've not heard of anyone doing this job yet this year anything else from people or are we just i come to a close i think we can all go back to our RSE then okay thank you for coming i hope some of you will now actually have heard something interesting that you would like to volunteer for in debcon for and that we will get some see some new people helping in different ways um i hope i haven't scheduled off thanks for coming anyway so What do you mean? It's completely... It looks like it's very... Um, what? Is there a reason? Oh, there is one thing about... It's done a lot... It's... It's been... It's been what? It's been 20 minutes. It's been 20 minutes. It's been 20 minutes. It's been 20 minutes. 20 minutes. It's been 20 minutes. Yes, 20 minutes. It's done a lot. Um... No, it's be 25... 20 minutes. Yes. So... It's been 20 minutes. It's been 20 minutes. It's been 20 minutes. It's been 20 minutes. Yes, I think it's... Thank you so much, thank you so much. Stay down, stay down. I'm going to write down my test results and just give you a bit of a summary of where the fit is. So, Doug, you know who that is. He's going to be the next person for a while. I'm going to talk to you about all the skills that are from the start of the course. I'm going to take a look at the test results from the test now. I'm going to ask you guys to zoom in on some years for a particular reason. More than ever, there's sign-up sheets at the front. Is there any particular session that you specifically want to help out on? Just go inside yourself and decide what you want to do. More importantly, even if you're coming into a talk, if you find that there's nobody stood by either of the two cameras or whatever, just grab one or grab whoever's in the room and just say, I'm quite happy to be able to do that. We need just a short time for the speakers and if they might... Running around, that's always needed. Every talk's got 45 minutes, I'd say. We've got a 10-minute, 5-minute, 10-minute and take them off, drag them out of the room or whatever. It doesn't matter if it goes over for 5 minutes, but having that 15 minutes between talks gives people who have volunteered shots to get to the talk that they wanted to attend next and fit some pieces, so it helps. Do you know where the batteries are? No, I haven't seen any. I was about to come and ask you that question. Thank you. No problem. So, actually, oh my god. So, on my bed, there is a TV switch. It goes here. What up? Hello. It goes here. So... I'm going to be your speaker. I'm going to switch it up. I'm going to switch it up. I'm going to switch it up. I'm going to switch it up.