Hi, Tom's currently cleaning business today. Hey guys Sorry, we had a little technical difficulty here I'm not gonna bore you with the details what we had to stand up a new Facebook live and it looks like it We're completely by ourselves at the moment, but hopefully Everyone will figure this out and I don't know why you want to know why we're all by ourselves Tom Oh, please go ahead Leslie. I just have to tell you Tom that the reason why we're all by ourselves is Because it's to 14 Why were we late Liz help help me with that well explain to people why we were late Because we weren't paying really good attention to the time. We were in jabbering. That's why We were working we've been working Stop all right. All right, we were working on training Right and trying to come up with a schedule for the free training for the technicians. Hey, Sarah Yes, we were working on training, but come on we were we were taking advantage of our Late history we've been late every single time We're ten minutes late the The Facebook live gets canceled Yeah, so now we know Again, I can tell you that Maybe nine but not ten never gonna be this way again. All right, you guys You let's get started because man I know Matt has some great stuff to share today and it is kind of late So I hate to get started while we don't have very many people on here But people will still be able to go back and why yeah, and they're joining they're hopping on right now Yesterday the question was asked. How do we put together rocking training videos and it's like well I've got ideas, but I know somebody is really really good at that That's something that Matt has a lot of firsthand experience with and I've seen his work and Talk to him and he's agreed to come on and actually show some of the tools that that he uses and give us some Tips as to how we can do that so No further ado Matt if you could hook us up. Hey guys, so you have Matt Ricketts better life maids I would say probably some of my skill sets are digital marketing Photography videography, so some of this stuff is gonna come a little easier to me What I want to share with you is that there are some basic Consumer level tools that you can use to actually create pretty good content Me and Tom talked about this a little bit earlier today And I was telling him I use iMovie which is a like a consumer You know level product and he and he was saying that that that may not work for everyone So I wouldn't also recommend Camtasia. There's also some other simple products. We talked a little bit about YouTube I looked at it YouTube is good for some things so like if you had a video You can actually shoot another video and put like picture-in-picture of you talking in the video But it doesn't have as many detailed editing features as I would that as I would necessarily want So let me let me just show you a few a few a few quick things I'll I'm gonna share my screen here for a few minutes and we're gonna just dive in I'm gonna go to Share my full screen so I can show my video editing software so This is this is iMovie and what what I'm looking at right here is something I'm working on a video of us cleaning all of our tools once we leave a property basically Sorting them and then washing each bottle things like that So I still have to finish that movie, but I'm gonna go to some projects that I just did Just so we can look at something that's that's done and very simple So this one this one is a one-shot video very few edits were necessary to make this video so all it is is Showing our staff after cleaning a bathroom that they would want to remove their gloves how to properly remove their gloves That they would have a plastic bag in their caddy and then either wash or use hand sanitizer Before putting on a new pair of gloves Kind of you can see that kind of some shaky camera work But again, it's could be used for consumer facing or or Or to your staff you could actually show your your customers how you're doing some things So really you know the only things that are done here that that I was able to do was Down here the audio is a voiceover so in iMovie you can go to window Record a voiceover and it and it allows you to do that Relatively easily That's important because the audio that you're gonna see kind of built into your movies is gonna be kind of crummy to start with So I'm gonna go to YouTube and actually where I have or actually I think I can just play it from here We can kind of hear what's what I did on the voice over And next we will go ahead and so that's so that's it like you know You're just gonna explain what you're doing so that way you don't really have to worry about what the sound is Like when you're making the movie so on on any on any video with a video editor You can you can just right click on your video and you can detach the audio that I've already done that And then you would delete the old audio file and then record your new one There is tutorials for all of this on YouTube It makes it much easier than me just talking through it but just some simple things that you can do that kind of make your videos seem a little bit more pro is I'll just go ahead and delete this to kind of show you So adding your logo to a to a movie is really kind of a pro thing that really I think makes any kind of any kind of Video seem a lot better more pro so you can you can drop the media onto it and then so you're gonna want to drag it for the whole length of the video and Then you would change it to the kind of where you want it to be so you want it to be a picture-in-picture So that it shows up somewhere in your video and you can move it where you want it on the screen So a lot again, I can't give you a video tutorial of all of this But all you really need is you know a handheld camera and some some some You know basic basic skills you can get off YouTube and shoot some decent training videos So I'm I'm just gonna jump over to YouTube and show you If I can reach it's blocked by this stream yet this video our thing hold on let me find Here we go Back over to YouTube so there's some different ways you could give these to your to your employees But you can upload them to YouTube and put them as unlisted files So that they're not on your your YouTube channel and you can plan to your to your cost or to your employees So I recommend making short videos a minute to to five minutes is probably best I think three minutes is the sweet spot for length, but sometimes you've got to say a little bit more And so your video would be a little bit longer You know that's that's general That's generally what I would what I would recommend and if nothing else you can use I move you on your phone Or there's probably some video editing software on your phone Which would allow you to add voiceovers after the fact the main thing is just being able to add a narration to the Video to separate the audio out and then add what you want to say to it after the fact Because it's really hard to narrate what you're doing as you're doing it and shooting at the same time Unless you're the one in front of the camera and you're and you're doing like an explainer video And that's possible too. So those are some quick. Those are some quick tips I would shoot as much stuff as you can at once put it all on a file and then you can just dump all that into iMovie as clips and You know drag them and move things around as you need So, you know, maybe schedule a couple hours to shoot different things that you think is important as you move forward So I don't know if they're gonna be top-notch training videos But the point is you you know getting something done is better than is better than nothing at this point And then you know better audio is more important than better than than the picture quality Whether it's from like a pro level camera or just something consumer grade like your iPhone You're you're you're better off to make sure that the audio is good because the bad audio is very distracting when you're trying to watch these Obviously bad video is not great either, but the audio is more important. So that's really all I had for for basic tools I think anyone could get started with iMovie and figure it out within an afternoon with some basic tutorials on YouTube Wow, this is a great way. I mean You know in about 15 minutes, I think it you gave gave you know, everybody here enough information to Not even 15 minutes, you know, yeah Six minutes, I mean enough information to jump in and get started and You know start editing Videos and putting putting material together that that would be useful because I guess, you know We've had some discussions Matt that a lot of the videos a lot of the training Videos but training material in general where we need to update our internal training material to To match what's going on in the in a COVID-19 world, you know, you're you know Tell me that that some of your videos on customer service are encouraging your your teammates your cleaners like Greek, you know, the customer at the door, maybe shake their hand Things that we necessarily wouldn't not only want to encourage them to do but we would probably want to discourage them from doing that So yeah, yeah, I was I was digging through our training library We've got about like we've got about 75 videos and COVID-19 and the like short little like one or two minute like with with You know with training videos and then usually five or six five or six of them are grouped together and then make a test afterwards And of those 75 I had to delete like or not delete I had to un-lift from our training archive 25 of them at least because it had things that COVID-19 made irrelevant You know like so basically a third of our training almost is has been made irrelevant by The current situation that we're going that we're going through so yeah but we've got time to do it now so I mean this is all part of Getting prepared for when things start loosening up a little bit and things are getting back to To something that looks more like normal Yeah, we thought we were talking a little bit about coming up with a plan to get restarted And I was telling you I did or maybe that was that we just a conversation we had I don't remember the last time we talked about But you know, we were you know getting ready to open so I surveyed my staff and of about 42 people 25 people have bothered with the survey so far So we're gonna have to wrangle up another you know 15 16 17 people to I guess two of those are me and my wife of the 42 So I guess we're good. We're okay, but I've got a Yeah, I'm not ready So yeah, I've still got 15 people that have not filled that survey out as far as as far as I know at this point I can look at that later, but Those are things that I'm working on this week too. So on top of video videotaping the stuff I'm creating content for my staff keeping them engaged You know and and I'm really looking forward to this training that you're building right now because I want to deliver that to my staff as part of our At least we're gonna be open I'm gonna be open and paying them for at least two days and just retraining them before we actually go into customer homes So, you know part of it is I'm really excited to deliver your training to my staff I'm gonna, you know break that up, you know into you know some modules if I can if I get your videos I might I might edit them myself and break them up into bite-sized pieces and and I'll give them back to you So you can do that yourself too, but The the point being is that I'm looking forward to you know getting all this content ready for my staff but when we when we come back because you know, we're gonna do a lot of zoom for a couple days and go through all this stuff and Just really get them up to speed on this One of the things I stopped in the survey was there's definitely some staff members that are concerned for safety And you know what we're doing to help, you know, keep them safe. So I think that that's something that this stuff will all help address Yeah, I agree Even the people that don't think they have any kind of fear going on. There's an underlying You know a nervousness there they go home their families say stuff that they they push back on it But it's still they're underlying. So giving more tools more information making them feel like no We really are safe. We really do know what we're doing. I think makes a really big difference Yeah well, I Guess we'll be watching the chat here if anybody has any specific questions about Videos or you know putting together revised training materials in general, you know hit us up Greg Stader had a good comment. He uses something called Movari video suite and Maybe if he's listening still, you know, Greg Is that is that like a consumer grade thing that someone on Windows could easily? Could easily jump on and edit some movies with if they don't have a Mac And I'll kind of wait for his answer if he's got something for that Yeah, that's great And then Heather's doing some Heather's doing some videos now. That's exciting. I think that'll be really good So hopefully she jumps in iMovie and create some stuff or whatever she comes up with Yeah, I was hoping that we could share though one that she did that she shared today Here and on here If not, maybe I can find it, but it was but it was she did it really quickly It was really well done. I think it's going to be received very very well Along the same lines as what you're saying Matt.  It sounds like no the one she did was How to make your own disinfecting wipes? So they're hard to find just some fencing wipes. Well, we're having trouble too. So we made our own you want to know how here That's me. It's a great video. It really is. I tagged you in at Tom on Facebook Okay, so that you see it in our private in the success group. Oh, okay. I tagged you wrote Tom You'll love this video. Do you want to start it? Let me see if I can let me see if I can pull it up and if I can then I'll share my screen She said it was okay to share with anybody. She said she's downloading it. So I don't know maybe that would be faster easier So you tagged me? Yeah, okay Hey, so I got I just my banker just texted me this might be interesting to people so My PPP loan went to the SBA today What what I did find what he found out was because I was trying to see if you could delay getting it You have 10 days of receiving approval to fund So you can kind of push it back a little bit if you are you know hesitant to put all that money in for a timing reason So we're working on We're Basically, he thinks it'll be five more days before we hear an approval and then I could potentially push that back by 10 days Which I don't know if that's 10 business days or just 10 days But either way probably I have two weeks To kind of push my even though I'll get approved for PPP I'll have some flexibility when I put that money in and start my clock So it's looking at a message that I just got now and it's kind of relevant to what what is on people's minds with that I don't want to go down another rabbit hole, but I did get it too. I have it pulled up right now too. Oh cool. Let's watch it. I'm gonna share my screen I think I'm gonna share my screen. Do you need to stop sharing time?  Sure. Let's try that What's happening? It's not working. Oh, there you go. You're sharing your screen It's sharing you guys see it now. Okay. Whoa. Yep. Okay. You're sharing it. You just need to fill it up. Yep Can you guys see it now? No, there you go No, no, yeah So this is Now you see it. Okay. So this is um The video this is the I guess it's an email that goes out that I can scroll on and here's the video that she put inside of it Or maybe this was a page on her website. Oh wait a minute. We just got a link here in See this link How do I click on that Do you want me to stop sharing time? I see the link Oh Do you want me to stop sharing? Yeah, yeah, I'll I'll share And Nina while he's doing that. It's not it's not my actual garage. It's uh Oh, he's got it now. So talk about it later What you're gonna need is a couple of new towels Is it like that? A good kind of board And so a serrated knife something that has been really sharp. It's gonna work really well and then your bottle of disinfectant So you're gonna take your rolling towels You're going to It's on the cap with your serrated serrated knife and it is going to make a little bit of a mess But don't worry about it once you're done cutting in half You don't want to stick your roll of paper towels in your zip lock bag Take your bottle of disinfectant And just pour it over the roll of paper towels You're gonna want to kind of do this slowly because you do want to let it absorb as you pour it in And as it absorbs you're going to see It kind of work its way down through those roll of paper towels Back in the day when my kids were little we clocked diverted and we would make our baby wipes like this we would use baby oil and baby lotion In the water to make the wipes and I roll up Okay, so we're going to let that sit for a couple of minutes let it work It's all of its way down and then once it's all saturated you're going to be able to pull out the core Of the paper towels really easy, but I haven't let it sit long enough So it's not coming out very easy. So again, we're going to let it sit a little bit longer What you're going to want to do with these disinfectant wipes is you're going to want to make sure you're hitting all of your touch points During an epidemic, uh, they say to make sure you hit your touch points three times a day to be able to disinfect Your touch points are things like your doorknobs your handles in the kitchen your faucets in the sink Um in the bathroom in the kitchen the chair railing the backs of chairs The stair railing so things like that things where people are touching all day long throughout your home Those are things you're going to want to disinfect These are great. You can keep many visit block bags after you're done Or you can put them in a tub wear container and store them in there You are going to want to use them in a few days maybe a week at the most because they do start to get a little stinky Um after they're made You might want to let this middle sit for about five to ten minutes Once you pull the core out you'll be able to pull out the wipes just like a tissue box I hope this I hope this helped you guys to be able to make your own. It doesn't back in the way Cool Hi everybody, it's heather today. I wish you had a DIY disinfectant It's good. I like it And greg stator was saying that he's using it on windows 10. So the program that he mentioned again was Uh, he called it. Let me go back to his comment move our move mo vari or move ari So mo vari if you are using a windows program He's saying that he's still learning it, but it's easy enough for him. So You know, that's that's good. So that way you can add your own logos Do some transitions videos look better if if you actually put a transition at the front at the beginning at the end You know how it kind of fades in from black or kind of blurs in or something like that It looks less choppy than if you just have it start at the video like it like almost It almost looks like a video is just jumping if you actually just jump right to it So putting like a one second transition at the beginning the end is a nice little tip too In a transition between any video segments or cuts that you do is always very important to make things look a little smoother And then you can always add logos and things like that into your into your things and all of those will have tutorials So that's pretty cool. Thanks, greg. I I'll have to check that one out. I've not I've not played with With that. I also use adobe premiere Uh, and that's they have a plus product in a rut and it's called rush Which is not a free product tom. You can get rush on your cell phone. All right, you have rush is the adobe product It's uh designed to work on your cell phone So if you're like just shooting video on your phone you can Edit it down right on your phone premiere rush and I've used it a little bit And you can just post it right into youtube or you know, facebook wherever you want to On the fly with while you're not even setting in front of a computer I haven't used that one, but I have used their their premiere their premiere pro so premiere pro which um It is not really consumer grade, but if you are techie Um, it it is a good product for for making really high quality video stuff So if you were really wanting to dig into this Um, you can get an adobe license and so adobe has a product called adobe cloud Where you can get all of their tools Um for a subscription price of typically $30 a month. I think they're offering it right now for like $15 a month um as sort of a COVID-19 kind of like, you know help you out kind of thing or you know If you got a student in your house, you could get a student license. So I've got three kids I have students in my home and I guess I could have student license So I don't do that because I use it for business But um, if you really were struggling for cash and you had a student in your house You could you could get a student license uh, that that's possible and those are like $10 a month for All of those softwares, uh, all of those software suites and you could have your student, you know edit it for you You could teach your kids. So I want to one thing I want to really encourage is um, I'm actually having my kids Do a lot of stuff for my business right now So one thing I've got a 13 year old and she's really into the photography with my camera Um, she's used my camera more in the last couple years than I have So now I'd like to teach her how to video edit and do some of this stuff too So maybe give her a skill out of this too And then I've got some free labor for video editing for the future too Like if I've got a project, I know tom puts his kids to work in his business as well They're a little older than they're a little older than mine But um, I think having your kids help in your business is is good and finding things that they're good at And I think they're so techy a lot of us probably have kids that are More tech savvy than us. So they could probably do this stuff for you Yeah Yeah Just tell them to figure it out Yeah, I think any kid over about 12 knows more about technology than all of us like I've been stunned to watch my kids really adapt to this online school stuff really easily like Um, you know more so I mean my wife is not even like she's not a non technical business person Like she's she leads through like in person, you know, like And uh, so she's she's been the one doing a lot of the teaching and it's funny how like my eight-year-old or nine-year-old son He's like the teacher gave some assignment where they really had like a lot of technical stuff And he's just like no mom. This is how you do it and like walks through Finds the link and gets online and joins the joins the on in person meeting and it's just like Uh, I don't I don't know that I'm not trying to say anything bad about angel But she doesn't even use facebook because she doesn't it's just like too hard Partly the noise Do you write your son out matt because I I need those services. Yeah Yeah, my nine-year-old's my my 13 year old is is going to be on the payroll though Like I'm gonna I'm gonna start giving her some serious work. So yeah, but my nine-year-old He'll find some stuff. I'm sure I can find him some things to do too. Maybe some spreadsheet and stuff Someday Someday, I'll show you uh Gavin's timesheet when he was two matt. We put him on a payroll when he was two and he had to keep going timesheet Five-year-old and I was having some hesitation to put her on the payroll, but you know because uh Actually, he was Okay We were doing our daily engagement videos. I mean we you did over 600 of those and I think uh Gavin was your your uh camera team for for mr. Guy He was in deltah. He was 18 at least 17 18. He was old Yeah, and he was he was editing for you though too though. He was he was doing all the back-end work, right? You go you go look at those videos and you tell me if he was doing the editing I think it was more like yeah, mom. I did the editing Yeah, I think they work they serve their purpose though. They were all short and sweet I remember when we were using them in portland I think this is a great time to like really think about how we were going to do some daily engagement like and use video content to engage with our staff once this is over because You know, one of the things I've always liked about tom's business is the fact that he engages with his employees every day Has like a morning meeting and we don't do that because our our workforce is more distributed You know, we we have jobs all over the place and and don't really do it like that And I found some tools like voxer can like blow up in your face like you know with some negative engagement So it's nice to be able to control the message. So I think video and creating some short videos Is going to be important and being learning this skill is going to be more important than ever Is is how you communicate with your staff moving forward and have like daily engagement via videos and other things So I think this will continue to be a pretty important topic on on how we how we do this time Do you consider do you consider that those those morning meetings that you the you host now? That's probably going to be something you won't be able to do for at least a year right or maybe maybe not that long But some period of time It's going to be it's going to be different and we're looking at ways that we can do that through video conferencing Where people are on their phones. I mean using, you know, something like zoom maybe We've we've played around with with with several different types of huddle cans where you can have like smaller groups of people That are participating that it kind of keeps Some some feeling that that everybody's in the same room together. Okay We don't we don't have a great answer for that at the moment. That's something that we're thinking about because Yeah, you're right. This whole social distancing thing might be something that's going to be with us After we we start start back operations. I guess it's reasonable to think it would Yeah, I don't I don't think Every morning we're doing them on rink central every morning Okay, and we have been for Probably at least a month now. So you've always I didn't I didn't even think to say that what about what about um What about uh, your your techs are they working in a different model right now? Are you still doing teams or how are you how are you addressing some of that with teams of two teams of one and two? Yeah, um periodically we'll put three But it's it's tough because three people in a car but one in the front feet one in the back with masks that feel okay about but Um, usually it's one and two. Okay. Yeah, I think two is I think two is what we're going to be limited on We already really were but you know mostly singles, but I mean I still am paying on a bunch of cars So I mean it's there's there's an efficiency factor there that like if I'm paying one person to go out in a car They're just not producing the they're not producing the revenue Sorry to pay to pay that note on that car. I guess you know short-term answer is Maybe the ppp makes that all less relevant, but there's also people I don't There's also people I have that I don't trust to drive my cars that work for me that were hired like as like non-drivers, so they can't They can't drive and it's not always just something that you trust I mean if they're driving record doesn't meet whatever criteria you've established with your insurance company Right, you know it gets a little complicated Yeah Like I had in portland. I had some of the worst drivers people driving for me in portland nice people but people do not like Bad drivers in portland. I think we got How many how many calls do you think we got in portland to tell them about bad drivers? Are people being bad drivers more than one? multiple I want to say maybe five That's not too too bad Everyone's going to get that in marked cars. It's so funny I don't get that in olivia at all. I don't know. I don't know. I don't know We might get one or two a year. You know, I mean it happens That's a lot of cars on the road.  Yeah You know, that's a lot. There are a lot it is Let's we can swing back around to this discussion But one of the things that we talked about yesterday that that that we said that we were going to do was share a little bit about an exercise that that that you've been leading recently with Some of your your mastermind group with uh swad analysis Did you have anything you wanted to show us and share a little bit about what you guys have been doing? Um, well, I'm not going to share from the group, but I can share just a quick image, but um Greg over here also was saying he created a slide show For facebook. I don't know if we can look at that or not Um, I don't know It's in the links. I'll definitely check it out when we're done. I'm interested to see what he's got going on You know me. I'm always curious Yeah, I'll see if I can find that if you want to share a little bit about what you've Got less or so when I tried to share my screen before what happened Uh Nothing much I think you just need to go to a different tab like so like jump over to a different tab once you share your screen So you're not like in that perpetual like video in video in video kind of like so that's what I was asking So I was still in the perpetual thing. Yeah. Yeah, so you just You need to well, no eventually you get it Okay All right, let's see if I can do it See that it's gonna go to the Okay, can you see my screen? There you go. I love it. Yeah, I haven't done it in a while. Okay, so this is basically Got it. So this is basically um, what we're doing um for each person In our group we just went through our different companies and we talked about um These things a SWOT analysis. So The strengths these are the things your company does really well of qualities that separate you from your competitors, so um So I'm not going to read them all because you guys can read them but I'm going to give you some examples of some things that we put on on our SWOT analysis some of the different companies put so um like the different people were talking about things like Like I'm thinking of one guy that was saying I am really good at pivoting So it's one thing that I do well before this ever happened. I was really good at that and so He listed that as a strength um Another another woman that's in the group. She said that she is very uh flexible So she's flexible in all things. So when she needs to change something she can and so she listed that as a strength And then we also talked about things that your company strengths that your company has So not just you personally and an example of that was one company is they're really good at Getting their people to do whatever needs to be done instead of just You know a lot of times you'll you'll tell your your people that they have to start doing this But getting them to actually do it is tough and this woman's company is pretty big And so that that is a strength to get your whole company on board with a brand new idea And they get them all to do it really fast. That's a strength And then we also talked about weaknesses Things that your company just doesn't do well and you know, they don't Um, maybe your quality is just not as good as it should be or maybe you have a problem with attendance or Maybe you know that you're You have a lot of complexity in your booking system, right?  It might be a weakness So listing as many strengths as many weaknesses as that you can as you can And then your strengths kind of go with your opportunities Like when you get stuck on well, what are the opportunities? Well, if you don't know what they are and you can't think of any look at your strengths first and so Okay, well, I'm really good at this so maybe in this environment. We were talking about the COVID-19 environment Maybe in this environment, I could and I'll give an example again The one woman that said she was really flexible Um an opportunity for right now being really flexible is well, maybe I'm one of the people that can start doing some of the electric electrostatic Brain or maybe I'm you know, she came up with some different opportunities Based on this really flexible Um strength that she has Another place you can look is look at your weaknesses. What are things that you're not good at? Could that be today? Could that be the time to use This opportunity to fix some of these weaknesses because anytime there's a big change It's a big opportunity Typically though, you're going to look at your strengths for opportunities and then you're going to look at your weaknesses for your threats So moving over to the threat area is these are the things that what are your competitors? What did the competitors do better than you or what is the environment creating? That is a threat for you.  The ppp is a threat in some ways. It's also an opportunity, right? And a lot of times you'll have your opportunities will be threats So basically You're just looking at your business individually in these four areas writing down everything that you can think of and then Honing in on your opportunities And now what are some action steps that I can take because all of these things should be able to help you Hold that opportunity list so that you have a much larger one Yeah All right, so i'm going to stop sharing because I can't see anybody else unless you guys need to see this for anything A lot of strategic One of the first steps that Strategic whatever strategic planning sessions use a SWOT analysis as like one of the first Parts of that once you kind of understand the landscape You can start looking at your strategy and figuring out how you would need to modify and go forward and in this No situation with with COVID-19 and the new normal and if there's ever a time to step back and look at your strategy And about how do you need to to modify moving forward now's the time so um going through that exercise would be useful from all of us And really it's helpful too anytime you're stuck in your business anytime you're like You just can't move forward or maybe you find yourself in a bad place And you don't really know why going through that exercise can really You don't give you some clarity of of thinking and get you feeling like okay. I know where to go now I know what to do otherwise a lot of times, you know that spinning thing which has been happening to so many people in the this COVID-19 situation everybody's like Not everybody but there are a lot of people that are like not doing anything because they just can't they don't know What to do they're kind of lost Yeah I have a friend in a group that i'm networking with and he's I mean definitely like took a couple of weeks and just like I think didn't waste them I think maybe there were some like mental health weeks for him though So maybe maybe just because you didn't get anything done. I think maybe some people are just you know Whatever it is mental health wise like but I feel like he finally kind of stepped out of it He hired a consultant. He's been working with somebody, you know You you have to put some of that like sitting on the couch aside at some point though now and start working Like it's like if you if you have been in that mode, don't be yourself up too much Like I went to bed last night at like seven o'clock or something like that and like slept for like 10 hours It was fantastic. Like um, you know, I never I never Do that and I was totally wiped out yesterday and just completely mentally exhausted Um, so I know we're all kind of getting there, you know from time to time You just give yourself a little bit of grace Matt I've been sitting on the couch for the last two weeks. Yeah. Yeah I went I went I was on a run at like mile four I just like I was supposed to go like seven miles a mile four I was just like it was 90 degrees too.  I was a long way from home So I went like six I ended up going six miles because I ended up walking two miles home So it just took me a long time to get home basically Yeah, it was it was kind of a rough it was kind of rough one But I just I just ran out of steam for the day and I was just like I'm not gonna I'm not gonna beat myself up that I didn't get this done today I'm like, I'm gonna give myself some grace because I'm doing it I'm doing a ton of stuff and filling my head with a ton of new information all at once and trying to juggle all this This stuff.  You have to get some things done every day and You know Definitely snap out of that if you if you can get yourself to do it Otherwise, yeah, hi my friend hired a coach and you know, um, you know, that's that's something that maybe he did I have a coach for athletics and stuff like that that helps me I I have a consultant for business that I work with from time to time and I have great partnerships with people like Liz and Tom that I'm networking with constantly So I feel like those like my daily calls with Tom are Like are a little bit of mental relief sometimes because I'm like, okay These are some smart people and they don't know what they don't know all the answers yet either So we at least together I feel like know a lot more at the end of each one of those calls but um, yeah, I mean definitely leverage your networks and um, you know your contacts and and work with people Um, and and you know, don't just sit at home and watch, you know, uh, love is blind or whatever that new show is or I did binge watch Tiger But I do that on the bike like look I got this bike over here and it's got a tv in front of it So at least I'm getting it. I'm getting exercise while I do it So like I will binge watch tv while I'm on the bike I'm going to do a three hour bike ride on saturday because I can't go outside. They're shutting down Like like the county like you can't ride like they're they're really getting strict here Yeah, so I think I'll be doing a three hour bike ride inside this saturday But yeah, I'll find something to binge watch then. Um, you know, it doesn't all have to be all education all the time You gotta you gotta take some mental breaks, but yeah, I think uh I think it's time to start really working those plans though if you have been kind of If you have been kind of grieving your business and and you know chilling for a couple weeks It's time to jump back in And just for the record, I've been getting work done while I'm on the couch. I'm not watching That You did have a lot of information about tiger king though, tom I thoroughly I thoroughly enjoyed it and like I just it's just like a slice of like where I live Like I see that those people are like right up my alley in Missouri As someone that has camped their whole life in Missouri and like owns an rv And like I I know these people like on that show like I have met that guy like I mean not him personally, but there is there is a tiger king equivalent in Missouri the same profile. Oh, yeah We have so many private zoos in Missouri. It's unbelievable. Missouri is like everything you expect it to be And like sometimes worse like it is it is fantastic Like outside of the cities it is it is like pure americana Like you cannot experience how crazy Missouri is like ozark does a pretty good job of describing some of the like Crazy Yeah, there's some craziness in our state for sure. Yeah, I don't give me started on ozark. That's a good job Yeah, I haven't started there's another I guess I heard there's another season to start picking up on but Yeah, I mean definitely decompress, but you know get get stuff done Now is the great time like we talked about these videos and and again, you know, my my my philosophy has always been Perfect as the enemy of good and honestly good enough is really good, you know Um, you know, if you make some mistakes in the video and there's something you don't like about it Just get it out there and then if you have time go back and shoot it again Um, I feel like a lot of us get stuck on making stuff perfect and Nothing ever gets done when you when you hold yourself to that standard. So Um, yeah, if you know if you can just do something every day that's productive and that Is something you can look at and say, okay, this is something that'll serve me When we move past this point wherever you're at whether you're open now or whether you're You're closed like I am or you know, wherever you are in your business But yeah, I'm seeing you know some positive news coming out every day and then some obviously there's going to be some scary statistics that come out over the next couple weeks that are going to be You know Disturbing on some levels. So we're going to all have to kind of temper some of that You know enthusiasm to reopen with there's going to potentially be some things At least in my area that might actually keep me closed longer, but I'm still setting dates I'm still preparing as if we're going to open on a certain date and mentally getting there But it may not be able to happen just based on What my region what my region does Well, I wanted to Greg share the link in in chat He had can you guys see my friend? Yeah. Yeah, let's let's take a look at this I love that he's talking about valentine's day So he just did a slide show and then turned it into a video with this with this program that he used So he just used a series of pictures and did some transitions here There's some music on looks good I actually like your uniforms, Greg. I like the shrub. I think that's I think that's very apropro What is the word? Apropro whatever like it's very it's very relevant to the times we're in Greg. I think that's That's fantastic. I think that uh, I've been looking at scrubs as uniforms Yeah, seeing if I could get them um Because again, I think it kind of goes into the point of Of cleaning for health like right like you're I mean You know like you're a provider that's uh, that's interested in making sure that the home is a clean and healthy place and I think it's easier, you know to potentially Have a you know supply on hand and even launder them for your staff if they're like if you had like a You know If you have commercial laundry on site like my like my business does tom I know your business does you could you know make sure that they bring in what that what you gave them back And then give them a supply for the week when when you resupply them. So Um, I've been looking at scrubs. That's very cool, man Us too and we found uh flags scrubs. So Oh I gotta find uh, like some I'm sure I can find some uh, like that fuchsia pink that mine are I'm sure I can't Are you gonna are you gonna logo them? Or are you just gonna go with uh, are you just gonna go with uh Name tag yeah, we use name we use name badges like on a lanyard But um, I almost think the lanyard's almost a bad idea like almost, uh, you know, that's fabric that's been in home to home Almost be better just do a clip on badge Like clip it on the pocket or something like that of Of the uh uniform so Yeah, very cool. I love it Greg. Yeah, so they they hold up They hold up even through bleach. She says so that's that's great. I don't I don't know how that'll that'll work with art what we do But I mean hydrogen peroxide does stain stuff too. So if they hold up through that, that's great You just got to get the right blend matte. They that's what we had to look at Getting right blend get enough poly in there get enough.   How are you gonna do it? We have always had it so that we'll launder for them So we'll just keep doing it the same way they can just drop their uniforms in the laundry and they'll get Laundered, so they always have enough I like that. I think that's what we're gonna kind of switch to and I like the idea of scrubs because it does present the idea of um Of safety and hygiene. So yeah, man, um, are you gonna do the bottoms too or just the tops tops and bottoms? Yeah tops and bottoms and honestly It's just simple. I mean it's it's You know, it kind of goes with everything that we're working towards with cleaning for health and the the ideas that we're doing You know, and I that's another thing that I've been doing tom is taking some of the ideas that you that I used to Kind of jive and kind of give you little jabs. I'm nobody cares about this And I'm rebranding my my website a lot of the green the word green We're the green cleaning experts. Well, we're gonna be the the cleaning for health and safety experts and really become super knowledgeable on on HCT and I can't wait to take hct So Heather wants, you know, um, great. Can you um Put a link to where you get your scrubs. She would really love that And paula wants to know if anyone's considering giving virtual home estimates I think some people are already doing that paula. I would imagine.    When did we start 2008? 2008 pricing but It's funny, man, like we've gone all this time and never done in-home estimates. I And I will tell you it's It's going to be a game changer just to get off doing them because it's it's not a good use of your time to begin with And then obviously there's other there's other concerns now. So I think you'll find you'll have so much more time Rosemary was given a tip on scrubs. She gets them from scrubs, which is yeah That makes sense from that from that dealer. It might make sense to buy them from a wholesaler instead if you can find them Because you can you'll buy them in bulk versus scrubs would be more like a retailer buying them, you know One-on-one. I would think for for employees, but maybe I'm wrong. Maybe they have some some good programs Let me go ahead and bounce through a couple of other things here I just want to make sure I share before we run out of time and if we want to come back around and get Get some more questions we can one of the things that we've been talking about every Thursday Uh is the weekly unemployment claims because Thursday is the day that they kind of add up and share the numbers from the prior week and you know the week before last there was I don't know like three and a half Million claims and last week it was like 6.6 Again this week it was 6.6 or roughly so over the last three weeks where we're approaching 17 million Unemployment claims in the country. Wow. I mean in this graph kind of goes back to I don't know oh three or so The recession is here if you can see that the unemployment claims went up But like I said that the highest Weekly unemployment claim in history was like 675 thousand and I think that was somewhere in here And this is the graph for what it's been over the last three weeks So so what do you think the workforce is about 120 million people? So is that I guess population in totals like 330 million and you've got kids you've got retired people you've got So maybe half of that 1.6 is is my guess So just those numbers alone would put in like 14 percent and then you add in what we were at before like three So 17 18 percent unemployment. That's pretty high. That's scary You're you're you're we're over 10 unemployment for sure. Yeah, I'm one of them. I filed Another thing We were talking about was the article that joe was referencing yesterday and Forbes and You're going to be able to get that in a link Off of cleaning business today. We we posted an article Here today and we sent it out in a newsletter as well of what joe's doing With uh, his grassroots campaign in Maine and he shared with us a couple of downloads I guess i'm downloading it, but um, these are word docs that you can modify your yourself This has the link to the Forbes article in it And he gives us like talking points even like we're talking to the press, you know, these are the the points that we want to hit And all we really need to do is drop our name in this and make a couple of tweaks and we can be Sending press releases out to media Which one is this this is the press release and the other document is one that you would send to your Senators and your representatives to point out the economic irrational aspects of what we're doing with the six hundred dollars a week on employment uh, we're at over top of just the eight week period of of um Economic stimulus that we're supposed to use to bring all our people back to work Even in the period of time when we might not even have any work to do because of stay at home orders and things like that so One quick thought on that um on that the press release Is don't over don't overthink it like you can get like most media contacts Like if you go to like so like saying those post dispatch and you go to contact us It'll have all of the it'll have all of the reporters that are on different beats and things like that And you'll be able to click that reporter and it'll actually if you have like a email server like so my my default server is Gmail so it'll open up a gmail tab and i'll start typing, you know to that reporter I would just copy and paste that letter in there change out your you know to who it's for Your name and there's in tom pointed out that it's not the payroll protection app act. It's the paycheck protection act um, so maybe a couple tweaks to the letter But just just email to make it as simple as possible for those for those people So don't send it as an attachment is my recommendation Put it in the body of an email and and and just get it out there as quickly as possible. I sent it to um About 10 different reporters today And I really kind of lazed out because I could have I could have searched a little harder And I got I heard back from one of them that's interested in the story So, you know, maybe I'll hear back from some more. It's kind of the end of the it's kind of is you know It's kind of the end of the news That the news cycle for today by the time I sent those out. So maybe maybe I'll hear something tomorrow Another thing that came up yesterday that we had a request What was the link to the article matt that you were sharing about which jobs are safer than others in the corona 19 world coronavirus 19 world and This is the link and it is again. It's over here on the CBT resource page You want to share with us a little bit matt about how we use this? Yeah, I mean if I'm on the page typically There's there's a vertical and a horizontal axis with different with different risk factors The horizontal axis so like from left to right was basically how many times you're you know as a percentage of a job How many times you're exposed to the public in a given day compared to other jobs? It's not a it's not a hard number like number of actual exposures like 100 It's it's just like how much how likely you are to be exposed to the public It's not it's not as detailed as I thought I thought it was actually like, you know, like, okay This is this And then the the size of the bubble is how big the population of people that hold that job are So that is so that's kind of relevant like so, you know, just looking at a bubble But a bubble that's but but a but but a bubble that's both very vertical and very far right Is probably in the most high-risk category Where we fall is is over towards the middle Towards the middle towards the back quartile So not a whole lot of exposure to the public But towards the middle of possible exposure towards towards the towards disease in general So not necessarily this disease But I've heard it said that we do work in some pathogen rich environments in people's homes That's been some words that I've heard before And I would say I would have to agree with that However, we can reduce the risk of COVID-19 exposure By creating some standards that we have for our customers and holding them to that And then basically having a So we were we were sending out a link with a certification every day of that They were having to certify that they had no known exposures hadn't traveled hadn't done anything And I don't know if that link Is Do you have a link to the or did you do a screenshot of the questionnaire that we're doing for our employees? Because it's very it's very similar to the questionnaire or to the certification I was asking of my customers While we were still operating So I think that really that really reduces your exposure to risk, especially if they've had no known exposure To know if you want to if you want to share that in the chat that would probably be the easiest way if you want to share Let me see if I can You can see on this screen here. This is where maids fall It was like Janitors actually have more physical proximity but Less exposure. I guess so there's more a little more exposure in a home But you're probably being exposed to more people if you're In in in commercial space Look way down here if you really are germaphobe a wanted job that has the least amount of exposure You want to be a logger Nice Yeah, and this was just for jobs that make less than a hundred thousand dollars just to be clear So there are so it doesn't even include doctors or some other things. So you've got a lawyer on here. Well, that's lawyer Lawyers don't make more than a hundred thousand dollars on average time. They're gonna they got an annual income over 120 Do they okay? Well, I thought I thought I thought the average annual income for a lawyer was more like 80 But that's you know, that's neither here nor there. I don't know. That's what they're saying here But I get white. Yeah Maybe there was another limit Maybe it was 200,000 or 150 or something. I don't know. Yeah, it was based on what it was also showing was is that a lot of A lot of the exposure that is out there that the most high-risk jobs tend to be Lower-paying jobs. So that's something to that's something to consider too is that you know You know grocery clerks and things like that that are being considered essential I think part of the what they were having in the article was Was jobs that were you know, very high risk with very little financial reason for them to be Considered essential at this point. So Well, we're uh, we're right up against the hour Our our warped hour. Oh, yeah I sort of We're quick we're going to do our COVID-19 cleaning design for house cleaning professionals house cleaning technicians and again, this class isn't Disaster recovery or you know, forensic cleaning this is The stuff that you need to know if your job is doing Maintenance cleaning for consumers bi-weekly cleanings of mrs. Jones's house This is what we're going to be talking about here and we're going to go over a lot of the stuff that We may already know but it's really important to hear it again in terms of you know The proper way to wash your hands what all the pp is the ways that you should be using it Common mistakes that people use the ppp that can put them at risk or other people at risk Um What we'll share more the next couple of days in terms of what the agenda's going to do it wednesday We're going to do it thursday We're going to do two sessions each one. Uh, we're going to be shooting to make it a 90 uh 90 minute session We're going to be doing them at four o'clock eastern We're still fiddling around with what channels that we're going to be doing it on one of the things that that that we are Going to do is we're going to stream it here on this this facebook channel We think that we might be able to have an audible An alternative source an additional source that we can stream it Maybe to another facebook page at the very least we'll be recording it and posting those videos on facebook that We could go back and and get and share with our staff at any point in time but You know for your cleaning technicians if you can kind of be coaching them up and as many of them as you can Have available at four o'clock on wednesday and fursday of next week um We're going to have a an online quiz Afterwards that people can take a test and if They they pass that they'll be getting a certificate of completion They uh, you know take the test they enter the name of the company that they they work for that would be on their certificate of completion as well um What am i what am i missing lez I don't think you're missing anything The only other piece is for the people that were concerned about Not wanting it to be here because they don't want their employees to come here That's why it will also go on facebook so that you don't have to bring your employees to this live version But then they won't have a live version They will have a recording that they'll be watching which is a different experience. They won't be able to ask questions Yeah, this one will be live the streaming and I'm going to test I think that we have the ability to stream two different facebook channels at the same time if that's the case We might pick another one that uh, is more generic. I'm not sure what that would be at this point But but we've got options All right. I'm looking at you guys. Well, thanks so much matt. Thanks so much for your help All right. Thanks. Good stuff We'll uh, we'll see you here tomorrow And uh, we'll make give it our very best effort to start on five o'clock sharp. We can do that list. We can do it See you tomorrow. Thanks guys. All right. Bye y'all


Hello everyone, thank you for taking the time to watch this video. I would like to talk to you about this upcoming city of foot with project. My name is Shweta Rao and I am one of the project managers in transportation and public works department's capital delivery team and I will be the construction project manager for upcoming Hewland Street sidewalk project. This presentation was originally meant to be given at an in-person community meeting and with all the affected residents and other citizens who utilize the street. However, due to city's proactive response to the current coronavirus outbreak, the presentation has been recorded in lieu of the actual meeting. This presentation is meant to provide you with some information about the scope of this project that is happening in your neighborhood and give you a little bit of heads up on what to expect with the upcoming construction. Here is the agenda of what I hope to cover in my brief presentation. I'll be talking about the project as a whole, providing some background on the project, reviewing the scope of the project, and providing you with the information on phasing and schedule for construction. I will cover some frequently asked questions at the end of my presentation. This project was prioritized for 2014 bond sidewalk funds, but we were not able to deliver the project as we had to prioritize other locations due to safety concerns. This location was therefore a high priority for 2018 bond. The location was selected based on high pedestrian volume and safety for pedestrians considering the high speed on Hewland Street. The project scope includes installation of sidewalks and ADA ramps to improve safety and walkability for pedestrians. City of Fort Worth being one of the blue zone cities, we encourage our residents to walk by providing them safe walking facilities. The project is funded by 2018 bond funds which was voted on by the residents of Fort Worth in May of 2018. A in-person public meeting was conducted for the project during design phase on January 16, 2020. We were happy to meet the residents and address their concerns. This slide shows the project location and limits. The project limits are on Hewland Street from I-30 to Bryce Avenue. The sidewalk will be installed along the east side of Hewland Street. Every intersection will be made ADA accessible by constructing ADA ramps at the corner of the intersection. This will provide a safe crossing and continue to it to existing facilities for pedestrians. The project also includes signal improvement at the intersection of I-30 and Hewland Street to make the pedestrian signal ADA compliant. We will also be installing a bus pad at the Trinity Metro bus stop. The bus pad will be 18.5 feet by 10 feet concrete pad for the riders to get on and off the bus. During the design phase public meeting held on January 16, 2020 at Arlington Heights High School, we had 12 citizens in attendance. These attendees were given the opportunity to ask questions and share comments or concerns. We wanted to share with you four questions that were asked during the meeting and we wanted to share our responses. The first question was, can a sidewalk be constructed on west side of Hewland Street from I-30 to Calmont Avenue? A solution was determined however construction funding is unavailable at this time. This improvements request will be provided to the City of Fort Worth Transportation Management Team for consideration as a future improvement project. The second question was, will sidewalk repair on the west side of Hewland Street be completed? Repairs at this intersection on the west side will be completed to make the project ADA compliant but the mid-block repairs will not be completed as a part of this project. To make the best use of the bond funds and to provide accessibility to as many parts of the city as possible, it was decided to install sidewalks on only one side of the street. Coming to the next question, will existing trees be removed? The tree removals will be necessary on 4536 Breachham Avenue and 4536 Pershing Avenue properties. The city TPW team met with the arborist to determine the health of the tree and to check if the sidewalk construction will have any impact on them. According to the arborist, the two specified trees are in poor condition and will not be able to handle the construction around them. The last question was, will the traffic lanes be temporarily closed or detoured? Yes, the northbound Hewland Street travel lane will need to be closed and detoured during construction. The closure and detour is planned to only be during the daytime hours and will be reopened when the contractor is not on site. We will review the construction phasing plan in the later slide. Coming to the project schedule, we have completed relocating the utilities that were in conflict with the proposed sidewalk design. We have also completed acquisition of easements required for construction of driveways and ADR ramps. We will be executing the construction contract in early June 2020 and our anticipating start of construction on June 22, 2020. The total cost of construction for the sidewalks on this location is approximately 330,000. The construction for this project will take around four months. To maintain the traffic flow and property access, this project will be constructed in three phases. In phase one, contractor will be constructing sidewalk on Hewland Street from Calmont Avenue to El Campo Avenue. During this phase, the northbound lanes for this section will be closed for approximately one and half months. The detour route will be as shown in the slide for the northbound traffic. The traffic will be diverted from Calmont Avenue to Western Avenue and then back to Hewland Street from El Campo Avenue. Similarly, in phase two, contractor will be constructing sidewalk on Hewland Street from El Campo Avenue to Bryce Avenue. During this phase, northbound lanes for this section will be closed for approximately one and half months. The detour route will be as shown in the slide for the northbound traffic. The traffic will be diverted from El Campo Avenue to Western Avenue and then back to Hewland Street from Bryce Avenue. The last phase, phase three, will include the construction on Hewland Street from I-30 to Calmont Avenue. The northbound lanes will be closed for approximately a month for this phase. The traffic going northbound on Hewland Street will be detoured to Ashland Avenue and will be back on Hewland Street from Calmont Avenue. Proper signage and traffic control will be installed to avoid as much confusion as possible during these phases. This site shows the detour plan as a whole for this project. Access to any of the side streets will not be impacted during construction. Access to driveways along Hewland Street will be provided at all times during the course of construction. I would like to review multiple frequently asked questions with you on similar projects. Please feel free to contact me if you have any additional questions other than the one discussed here. The first question is what is the typical width of proposed sidewalk? A typical width of the sidewalk will be 5 feet when detached from the roadway curb and 6 feet when attached to the roadway curb. Where existing trees are located the width of the sidewalk may be reduced to 4 feet to preserve the tree and reduce impact on the base roads. ADA generally prefers a minimum of 3 feet walkable surface for pedestrians. The second question is are we impacting the driveways in the project? If so, will there be any access to the property during driveway construction? There will be multiple driveway reconstructions with this project. We will be replacing one panel at a time that will provide continuous access to property at all times. The next question is will existing irrigation system or grass be impacted with this project? If an existing irrigation system or grass parkway is impacted by the construction, the contractor will be required to repair the site to the pre-construction conditions. If an irrigation system is within the limits of the proposed improvements, the system will be adjusted by the contractor. The last question is will the construction materials and equipment be left on site during construction? Yes, the contractor will keep the materials and equipment on site during construction. However, the travel lanes will be reopened when the contractor is not on site. In addition, the contractor will clean the work site every day prior to leaving for the day. As we move forward, I would like to share two points of contact for you. We look forward to improving the infrastructure within the city of Fort Worth. I would like to thank you all again for taking time to listen to this presentation and feel free to contact me if you have any further questions regarding the project. I will be glad to help you with it. I wish you all stay safe and healthy.


Welcome back to section 6.2, the characteristic polynomial for the textbook linear algebra done openly. In this example, I want to find the eigenvalues of another two by two matrix. You can see the previous example for a pretty benign example of calculating those. To find the eigenvalues of a matrix, we typically could calculate the characteristic polynomial. Let's do that for this matrix right here. From the get-go, it seems quite similar. You might not expect much different going on here, but the characteristic polynomial is the determinant of a minus lambda i, which you see right here. As it's two by two, we can just take the product of the diagonals and subtract those from each other. Doing that, we're going to get negative lambda times negative lambda minus negative one times one, which would simplify to be lambda squared plus one. In which case, you look at that thing, it's like, okay, we got to factor this to get the eigenvalues here, set it equal to zero. Factor, factors of one that add up to be zero. One plus one is two, negative one plus negative one is negative two. Oh, that seems weird. Maybe I don't know how to factor today. I guess I could use the quadratic formula. That always works out here, but I'm just going to treat this as an equation with two terms there. Subtract one from both sides. You end up with lambda squared equals negative one. And if we take the square root of both sides, we now see the issue that's going on here. We're going to get that lambda equals plus or minus the square root of negative one, AKA plus or minus I. And so it turns out that according to the characteristic polynomial, the eigenvalues of this matrix are plus or minus I. And I want you to notice here that this original matrix here is a real matrix, but its eigenvalues are actually not real numbers. They're imaginary numbers, right? These all sit inside of the field, the complex numbers. And this is sometimes you have to kind of deal with when you work with eigenvalues. That even if you have a matrix whose scalars come from a certain field, so let's say our scalars come from some field F. It might be necessary to extend the field. So this is often called in the literature an extension field. Sometimes you have to go to a bigger field in order to find the eigenvalues. And this is actually some interesting stuff that you can see in abstract algebra for which I don't want to dive too much into that at this moment here, but in particular as we look for real, if we have real matrices, we sometimes have to extend to the complex number field to find those eigenvalues. And this actually kind of is the one reason why we've justified working with complex numbers this entire course, that even though our main goal is gonna be on real matrices and real vectors, sometimes we have to use complex numbers as we study these eigenvalues and the like. So if we had these imaginary eigenvalues, what does that say about the matrix? Well, we can start finding eigenspaces. Could we find the I eigenspace? And the answer of course is yes. What we wanna do is we wanna look at the null space of the matrix A minus I I, horrible pun right there though, the little I and then the identity matrix there. So let's look at that for a second. If we take the matrix I minus I I, this would look like our original matrix. Remember, we're gonna take zero minus I, and we get minus one, one and minus I, like so. And let's try to row reduce this thing. And I wanna do this in the least painful way as possible. So I wanna row reduce this so I can find a basis for the null space. So let's switch the order of the rows here. And so this gives us one, negative I, negative I, negative one. And so with my pivot there in the first one, in the one, one position, I can get rid of the negative one below it by taking row two and adding to it I times row one. So we're gonna get a plus I right here. And so then we're gonna get, if you take negative I times I, that's actually a positive one. So we're gonna add one right there. And so as we row reduce this, we end up with one minus one or zero or zero. Now, it turns out I didn't have to do this calculation at all really, because one thing you should remember about Eigenvalues is Eigenvalues were chosen so that the matrix A minus lambda I is singular. If you have a singular square matrix, it means it has an echelon form with a row of zeros, which if I know there's gonna be a row of zeros, what that means is from the original problem, I could have just killed off my least favorite row and gone from there. That is the last row you could always ignore or in this case I'm just gonna take the, I actually want the last row because that's a one in there. We could have gotten to this a lot quicker. Anyways, just kind of a little trick there you can do with Eigenvalues. You can ignore some of the rows because we know it's gonna be singular.  We have lots of rows because you have dependence relationships because it could be that some rows are independent of each other and some are not. So you can always get rid of the last row if you don't want it to kind of save you a step when you're doing these calculations here. So with this matrix where we're reduced, if we wanted to find a vector X, which will give us the Eigen space, the basis for the null space to take X1 to be X2, we can interpret of course X1 as a free variable, sorry, X1 is the dependent variable and X2 is the free variable. So we get X2 right here. Then X1 will be I times X2. And so we get X2 times I comma one. And so this right here gives us a basis for the null space. So our null space we can write as the span, it's gonna be the complex span of this vector I1. You have to be careful with this vector. It makes you feel cocky because you know, it makes you feel cocky because you think you went all the time. But we can actually choose this vector I1 to be an eigenvector. So this is an eigenvector, but this is gonna be our representative here, the eigenvector that we want for this matrix. Can we replicate this process for negative I, the negative I eigen space? That is we wanna find the null space actually of A plus I, I. And so when we do that, we have to look at A plus I, I, which looks like the matrix I minus one, one, I, like so. And so kind of repeating the row operations we did before, we can switch the order of one, I, I negative one. And like I was saying earlier, we can ignore the second row because we actually know there's gonna be a row of zeros popping up, so no arithmetic is necessary there. We get one, I, zero, zero. And so as we start looking for the external solution to that homogeneous system, we get X1, X2. Well, we get X2 as our free variable, X1 would have to be negative I, X2. And so fact, turn out the X2, we get negative I1, like so I guess that means I lose, something like that. Anyways, so this would give us the complex basis for our eigen space right here, which would just be the span of negative I1. And in particular, we get this eigen value right here. This is our eigen vector I meant to say, all right? Now I want you to sort of look at the connection between these two vectors here, right? We have the first vector whose eigen value was I, and the eigen vector was I1. Then for the second eigen value, we had negative I, and then the vector was negative I1, right? The relationship here between I and negative I, I want you to notice that these are complex conjugates of each other, complex conjugates. What about these two vectors, I1 versus negative I1? These are likewise complex conjugates of each other. And this is actually a pattern we see in much more generality here, that if we have a matrix A and all of its entries are real, so it's a real matrix, if you take A bar X, well, because of properties of conjugation, that's what the bar means. You can actually take the conjugate of the first matrix in the vector and this will equal AX bar. And this is because if A is a real matrix taking its conjugate, it doesn't do anything. So when you conjugate things, you get this right here. And so if AX, so if X is an eigenvector, this has the property that if X is an eigenvector, that means that AX will equal lambda X right here. So when you take the conjugate of this right here, you're gonna get that AX bar equals AX bar over everything. You get lambda X bar, but then you're gonna get lambda bar X bar. And so when you see what's going on here is that if you have a real matrix, eigenvalues, eigenvalues, they come in conjugate pairs. And that's kind of interesting. So once you find one, once you find one complex root, you find the other by looking at these conjugate pairs. But it's also true for eigenvectors that if you find an eigenvector for an eigenvalue, they're likewise gonna come in these conjugate pairs. And so one of the neat thing is is actually when you find a non real eigenvalue, that almost seems like sad news. Oh no, I like real numbers. But actually it's like, oh sweet. When you find one, when you find the eigenspace for that one eigenvalue, you don't have to actually calculate the second eigenspace. That is to say, when it came to this problem right here, we didn't need to do this part of the calculation because we actually knew that once we had this eigenvalue and this eigenvector right there, we're able to get the other eigenvalue by conjugation and we can get the other eigenvalue by conjugation as well. And so that's actually a neat little trick we can do working with complex eigenvectors and eigenvalues. And so I wanna come back to the original matrix A and kind of explain why did this matrix end up with these imaginary eigenvectors and eigenvalues, right? When it comes to what does this matrix do geometrically? We talked about previously how two by two matrices affect the plane. And you'll notice that this matrix right here has the effect that this is rotation by 90 degrees. It's a rotating matrix. So if we take the x and y axis right this, the effect is if you take a point, you're going to move it by 90 degrees counterclockwise there. Well, what if you have a vector like this? If you rotate that vector, it's gonna be up here. So if it was on the x axis, it's gonna rotate to be the y axis right there. But an eigenvector has the property that when you act by the matrix, you end up with something in the original span. So what line that goes to the origin will not be affected by rotation by 90 degrees. If we keep our real number of blinders on, we only see the real axes, then we're not gonna see any vectors who don't get rotated by this. And that's why we have to expand our horizon and go to this extension field, AKA the complex numbers, that all the real matrices will be, sorry, real vectors will be rotated by this matrix. Complex vectors will actually be, I should say imaginary vectors will be scaled by this matrix. And so sometimes in order to find the eigenvalues and eigenvectors, we have to extend to the complex numbers, even if the original setting was a real setting. And that might seem like, well, why do we wanna do that? Well, that's because at this stage, we're really mostly just calculating, we're calculating what the eigenvalues and eigenvectors are. We'll see very soon why we like them so much. And so even a complex eigenvector is still pretty awesome. And so we'll talk about some more of those in upcoming videos. Stay tuned for them. Bye.


Please do not try any of the surgical procedures at home. If you are squeamish, turn of your screens now.  Think you can handle it? Let's play What The York? It's simple. Two contestants, three questions, three disgusting videos, £50 each.  Playing today, we've got boyfriend and girlfriend, Jordan and Leigh-Anne. Jordan is 26, loves scuba diving, but hates the race. Leigh-Anne is 24, loves blingy accessories, and hates people that picks the nose. Let's go. None of that in today's show. Right, it's time for round one. Watch the clip carefully and wait for the question. It looks like she's sitting right here. Leigh-Anne looks like she's about to spew and she hasn't even heard the question yet. What colour is the puss that comes out? Pink, brown, or C? White. Personally, I've seen all of them, so I have no idea. What's the colour? The brown. You've got to decide together. Do the white. C white. It's brown. Bleh. The pooey puss strikes again, and our couple got it wrong, but there's still a chance to win 100 pounds.  Question 2 shows someone in a whole world of pain. If you don't like needles, then turn away now. Oh, my God, look at that. I don't think I can watch this one, but to bank £50, how long does it take the patient to ask the doctor to stop? 5 seconds, 10 seconds, or C? 20 seconds. Now, I've had that done, and I didn't tell the doctor to stop at all. 20 seconds, because obviously... 26 seconds. Oh, God, look at that. OK, I'll stop. You've got £50! Yes, the off-the-mark, that's £50 in the bank, round three, and a food base clip up next. Well, kind of. What's about to come out of the patient's neck? Looks like a dessert. But the question is, which one? A strawberry mousse, thick custard, or C? A fruit salad? That's a thick custard. Oh, great. They're...  Let's hope they can hold out for one more clip, and the £100 is theirs. All they've got to do is survive the flinch test. Don't look away, and don't puke, and the money is theirs. It's a piece of piss. You all right down there, pal? Oh, yeah. Oh, man! That almost got us. You might have got me, I don't know. Shit. That would be so cool. I mean... Don't do that. You're going to knock, because I'm not going to flinch, then. Okay, okay. If you're gross. We've got £100! Jordan and Leigh-Anne got off to a bad start, and I thought they were good at this shit, but they're walking away with £100, so well done. Thank you for more gross videos on what the yuck.


How's it going everybody for us here on NT football release day? We have 2022 NT football hobby four bucks full case number one pick your team style Austin J. Rams chat our bucks Christopher s Raiders and Steelers Christopher J Ravens Clayton with the Bears Dane has the Colts Eric W. Commanders Gregory M with the Jets Harry V. Niners James H. Chiefs Jeff M. John B. Panthers John A. Dolphins Jonathan L. Bill's Jonathan B. Browns Kirk B. Bengals Costa Texans Kyle S. Falcons Pats Matt J. Titans Rob P. Packers Rodolfo with the Chargers Rory C. Giants Sean M. Cowboys Simon L. Broncos Vikings Simon S. Seahawks Thomas G. Eagles Waming H. Cardinals Will Z with the Jaguars That's 32 teams right there. Everybody here comes a link for Case number three first two sold out Falcons Bengals Packers Dolphins Pats Saints six to go What's up Bobby? Again all PYT today random styles tonight. We got random style mixtures to got selected NT hobby and photo two box mixtures so if you're you know want to take the Let the randomizer have your fate and see if you can get a bigger team That's that's a good way to do it But again smaller breaks later to with those mixtures So if you want to get an NT for you know less than a couple hundred bucks that might be the way to go You got it all I know a lot of the cheaper teams have already sold He's even grabbing a cheaper team at NT can can do really well. It is NT after all everybody's got every team's got something Nice to look for but here we Go box one case one Yeah, a lot of activities. Oh look how shiny the The like foil on the box like sparkly We need to get bedazzled NT boxes now. I'm sure people have made those sure people have made those And away we go And keep next live open so I can see how that's going. Hey, we're just like 80 viewers already Wow at first break it's bill on bass over there Okay, oh boy, oh boy All right, good. They kept the bass cards acetate this year. Hey, always good always good Saab what's up? All right first base is a an Aaron Jones out of 99. I'll sleep as much as I can for you As much as I can Almond Ross St. Brown purple 22 of 49 lions First hit of the day goes to the Colts rookie dual jersey to 49 is an Alec Pierce Purple parallel Alec Pierce dual jersey next hit Dual Jersey rookie Jalen Tolbert cowboy 17 of 99 Cowboys again jumbo jersey here framed fabric to 49 is a Leighton van der Esch Game worn van der Esch. Oh, yes. I bet it's a beauty that I like the designs this year Oh, that's pretty nice Tremendous treasures jumbo patch with the Bengal stripe 10 of 10 Joe burrow You go since he bangles the Joey B jumbo patch. What do you guys think bangles? Where do you rank the bangles in the AFC? Where do you rank them in the AFC? I think they're better than any team in the NFC even the nine I think they're better than the Niners Joey B in that offense man. I their defense is pretty good still to like it's pretty solid All right first auto of the day going to Chicago is a Kyler Gordon rookie auto 14 of 25 I do like this design a lot actually Nice stuff. Nice stuff. You rank him second in the AFC. I It would really it'd be really hard for me to put them anybody over the chiefs Honestly, you got my homes and you got guys like Kelsey and some other guy and like their defense is good I don't know man Hot hit here Nike swoosh laundry tag patch auto Deontay Johnson Steelers number two of two How about that a player war and congrats Pittsburgh? That'll be a mag pink 130 Pittsburgh with a nice one knock another not one of the rookies, but numbered two of two Deontay Johnson That is fairly nice. There you go Pretty good stuff Christopher s Beauty Morning Mikey right number one. Oh rank him number one Hmm. Yeah, I think I'd put him at Who I don't know man bills are gonna be bills. I think we're pretty good Here we go giants with a Is this material signatures? Yeah rookie material signatures of Wanda Robinson 17, which is the jersey number out of 99 Congrats Giants. That's a pretty nice one for the for the PYT price jersey number rookie material signatures Wandaille That's solid right there Oh, you're gonna want to have mags at the ready. We're gonna mag a lot That'd be a mag too and here's another one rookie material signatures one of five George Pickens Holy cow Steelers Get the whole receiving core.  Congrats rookie material signatures one of five the Pickens Big big card there for Pittsburgh He's beast dude, he's he's an animal I'm in pick it that division is ridiculous people talk about AFC Eastlaw But AFC North is not far behind with the Bengals the Steelers are you know, they've finished Yeah, they had their come up at the Ravens are obviously very good and even even the Browns. I would probably Like the Browns are not I wouldn't count them out. They would win the NFC South. I'll say that They would win that division. So yeah, like that's a good one, man There's gonna be some good teams AFC. They don't make the playoffs this year There's a lot more good teams AFC than there are bad teams Box to a pretty good first box. I would say we mag the few cards Low numbers like to see it like to see it. All right Dawkins to 99 birds I'm not sure what that is something under the surface there To 99 Dawkins Eagles No, that's not the true RPA Printing plate one-of-one that Seattle. Yeah, Sean Alexander. Is that last team one-of-one printing plate Alexander Seattle Jumbo patch two colored at 25. I'm Mari Cooper for Cleveland 25 at 25 Yeah, so the it'll be the tropia is vertical and technically to 99 but that style is be like the vertical It's a bigger bigger patch. I would say Yeah, you'll you'll once you kind of get used to seeing it, you know it when you see it like year after year every year Nice rookie dual patch here easy E. Eric. He's a conma numbered 14 of 25 Go dolphins There's three colors on both there Ravens with their first set of the break is a Kyle Hamilton three of ten Ricky dual patch low numbered Hamilton for The Ravens hopefully he has a better gun last year wasn't bad just inconsistent Jersey card for the Rams Odell Beckham jr. 24 of 99 OBJ I didn't know you could hit that in a hobby box. I didn't yeah, that's uh, whoa. Oh, it's the what? That's interesting That's very interesting. This is a 2021 stars and stripes RPA JC Horn 9 of 25 Carolina Oh my god Sneaky good hit for Carolina 2021 stars and stripes RPA Partial logo patch of JC Horn out of all the things I expected to see today. That's not one of them That is a big hit as well. That's going into a mag. Holy cow, dude It's from last year and it's a first offline exclusive so Yeah, congrats to Carolina Wow, I didn't know man. I didn't use on the checklist Patriots auto Steve Grogan 11 to 49 Signatures Steve Grogan. Look at that. That's cool, man. Next up. Oh, that's awesome, too An on-card Adrian Peterson all-pros signatures cool hit Viking 17 of 49 On-card AD all day One of the best to ever do it clean sig 2 on that AD and we got rookie material signatures 21 of 49 lions Aiden Hutchinson Lions on the hutch three color patch very nice hit good stuff, man. Alright, let's see Some absolute monsters in the last couple boxes here. Let's see a bit We haven't seen a sweep while we saw the stars of tribes We haven't seen a true to 99 RPA yet or this I guess we'll say this is this year's RPA design We haven't seen it yet before I cut that box open Let me get you guys a link for the next break that has spots Which is going to be case number three falcons bangles packers offense patrons and saints still still six to go You guys want to watch rich break head over to fanatics live. There's four teams up on his first case Affordable ones, too Dude, he has a hundred and twenty five people watching it right now. That's a lot for fanatics live It's like 40 more than anybody else on that app right now So should end to your release day where there's a lot of people watching And a lot of people Yeah, I guess rich latin's breaking the people tune in man. It's like it doesn't happen a lot Yeah, man, all right Jonathan Taylor 33 and 99 cold space God Chub one out of 49 Browns base Yeah, Ritter in London dual patch number to 49 Austin Eckler for the Chargers first round receiver in a starting your current starting quarterback Chargers Eckler to color patch that one is player worn try to find player worn stuff as we go Dual Jersey Sunday Treasures Dobbins to 99 Ravens I remember my first NC release day as the first one I did was 2020 NC football release day And rich had me do it because I guess he had something going on or no, he was like sick or something Do a rookie patch to 44 Jersey numbered or Jersey number parallel. I should say it's Trayvon Walker Jacksonville Jersey number parallel six of 44. I Was so I do I was like shaky the first two cases. I was like, oh man. Oh, man. Don't mess up.  You know, you got to write every yeah, this is this I got to know your stuff. I don't even break it like a few months at the time Jumbo Jersey to 49 Justin Herbert got the Chargers backfield now player of war on the tremendous treasures Herbie to 49 Terry, what's up, man? Been a minute. How you doing? I Think Terry was there that day. Actually, I think Rob might have been there too. That was that was nuts Here we go on the field pass rookie auto. It's a 49 Drake London Yep, field passes are gorgeous once again There you go Atlanta. We'll get that in a one touch for you That's we get the gold ink always pops 2020 NT would do died. I was probably the most stress but also like Having fun because that is still loaded products and even the price that it was at the time, which is crazy, man Nice London there Jersey auto goes to the Cowboys. It's Charles Haley on the Jersey auto To 99 Cowboys player worn To come see it's all anybody been talking about By yeah, dude, we were buzzing Sarah was actually top-loading for me. That was that was that kind of day It was it was just wild NFL gear rookie dual Jersey auto Colts Alec Pierce to have 99 Colts having a good break you go Indy Yeah, man, that was that was that was a crazy day We did like 10 cases, but it blew like I couldn't lay was one of the things that you could remember, dude It was all blur That was where coleslaw came from actually Oh, that's so sick.  What year is that? I love that Commanders one of ten the J. Dot J. Dot three-color crossover RPA Nice little stocking bags. Okay. Okay. Let's see and I'm not trying to push other people away Quarterback true RPA right here big quarterback true RPA. Come on now Come on Picket party even ridder or oh, this one's taped a little differently. Okay? Okay, and it's thicker. It's a thickie. Maybe a treasure chest. Maybe a booklet I would assume a booklet of some sort You know, I don't think they do thicker cards in NC outside of the booklets. I was that was I remember that That's one of the days I remember from back in the old days and was 2020 NC release day I say the old days Was it now three or two years ago? Yeah, two years ago in 2021 at release. So you Have a book. Oh boy. Oh boy. Oh boy All right, all right, we got a Matt Ryan Colts 30 of 99 Vicki alert. He's thick boy Got to 95 Jersey number parallel Quinn and Williams Jets. He got the bag Good defensive lineman there Jets Quinn and Williams at 95. We've got dual patch rookie Aidan Hutchinson six of ten lions That'll go nicely with your material signature from earlier Jets getting on the board now three of 30 or one of 35. Excuse me Ricky dual patch of Garrett Wilson offense of rookie of the year Your triple shield don't even say those were inside unless they're true. Don't tease me like that Nick We all have almost 300 watching right now rich has like over a hundred mad I'm sure has a good bit because those breaks are filling up. What a day dual Jersey. Oh, Mac Jones to 99. Oh Boy, please. Please be something big here It's not a random thing. I'm glad. Oh, yeah, that's a good thing. Oh My god. Oh man No, no way Let me find out who has him first one of one rookie triple booklet Nike swooshes for the Jets sauce gardener breeze hall and Garrett Wilson boom That's Greg M Triple swoosh one of one. Oh Man Greg No way, dude case one That's a beauty. You're gonna have to find a case to put that you have to buy something to put that in Triple swoosh one of one breeze sauce and Wilson. Oh Man hit the like button everybody hit the like button to congratulate Greg.  Oh, man That's so awesome. It's 25 rookie auto is Perry and Winfrey for the Browns That's such a nice card. I'm so happy we hit that dude. Congrats, Greg. Greg buys in a lot with us Appreciate you Greg. Oh, we got a oh look at Charles Haley again.  I like that this players a little sleeper guy right here It's a 99 to a rookie a dual rookie patch auto is a McBride for Zona He go I am shaky now I got yelling there got yelling and hey look at this a Sam Howell crossover Rookie patch auto 13 of 25 commanders Congrats Commanders, that's awesome. It's got a jade dot and a howl back-to-back boxes Yeah Gonna reel it in That's that and see that's that NT factory y'all. That's how we do it hit the like button on YouTube. We appreciate y'all Give me just a sec. We are gonna recap that. Yes. It's every card or I just Go through the the relics not gonna recap all the base if we get a low-numbered nice base I feel you know super something nice. We'll recap that printing plates was a Sean Alexander There you go Relics got Mack Jones. Who's this Wilson? Well, son Hutchinson Herbert Trayvon Walker Dobbins Echler. Oh The tape thing is behind the thing. I don't know where you want to put that but OBJ for the Rams Kyle Hamilton Eric easy Conma. I'm Ari Cooper Layton van der Esch Jalen Tolbert the van der Esch was game one He was the only thing game war and I saw the break here. I didn't check the Haley though The Haley might have been Alec Pierce and a Joe Shiesty Joe Shiesty to 10 And Sierra least a man. We're gonna be burning through the mags All right Relic autos and other autos just anything with it with auto on it here McBride Haley for the Cowboys Winfrey. There's an Alec Pierce. Hey Haley again Peterson on card for the Vikings Steve Grogan for the Patriots and a Kyler Gordon Take a lot of pictures today London field pass auto Falcons rookie 49 Hutchinson on the on the rookie material signatures to 49 a Stars and Stripes from 2021 RPA of JC Horne for Carolina Unexpected Nike swoosh laundry tag patch auto two of two Deontay Johnson for the Steelers Rookie material signatures one of five George Pickens Steelers Steelers did really what this is a big car. They did really well without even hitting a picket Grats Steelers got Wandael Jersey number material signatures to 99 for the Giants We had a J. Dot to 10 crossover RPA and a howl to 25 crossover RPA Just just that sleeve What's just that sleeve so it's not like crumbled or anything and then a one-of-one rookie triple booklet Goes the Jets Greg M. Dude Congrats sauce Breeze and Wilson Pretty pretty pretty good case awesome hit there. I love that dude looks so cool That'll do it for case one case deal coming up very shortly


Political advertisements from super PACs and candidates have been dominating the local airwaves to sway voters before the election. I'm Kyle Davy reporting for On That Street here in the Boston Common to find out what the people of Massachusetts have to say. It's almost like a sell job. You need to sell to your audience and sometimes you don't want to be sold to. It's just so clearly one-sided. You have to take the bias into account so I'm always a little skeptical no matter what I'm seeing even if it's super heavy information. He said she said and then there's a fine line and usually you have to be between the lines. Do you believe that the negative ads achieve their purpose today backfire on the career? I think they backfire. I think for intelligent people they backfire. The negative aspects were probably a bit too harsh and it felt too much like a character assassination and I just, it kind of put me off. I generally look for the ads now that are more positive to tell me what people or have done well and what they're good at versus just listening to all each other slam each other. What 99% of the voting public do is just see the latest ad and decide that that's, you know, their belief or, you know, if someone says that, you know, that's who they're voting for. Now you have to do your homework. Could you add to your joy more emotional or informational? I prefer informational. I'm a sucker for emotions at the end of the day, although I'd like to say information. I don't believe any of the informational, you know, and I don't believe the emotional. Just because someone is presenting something as a fact doesn't necessarily mean that but as voters that's our job now to look, to listen, to research a little bit on our side to see what they're saying is the actual truth.