to a great day with hopefully not many changes other than rolling out the wake shield. It's a Columbia and a little grapple on the wake shield. Copy Tom, thanks. Houston, Columbia, the seal is broken. The rate is less than .013, so I think we're ready to go to low-hever. We copy taco and we concur. We get a golf mule to maneuver to the Copy story and Columbia, we are watching the roll come back in. We would like to continue to monitor it for the moment. Please stand by. We have a little time limit on the monitor time because it's drifting a little bit in our direction. Right now it's in a position where Tom could re-grapple and it's certainly in a position where we could turn on the thruster, but we don't want to let it go too much further. Copy taco, we understand. This is Mission Control Houston Wake Shield Facility. Controllers are watching the reaction wheels, the attitude control system for the satellite just ensuring that those are working well as they await turning on the nitrogen gas thruster for the satellite. Let's see, so at this point the crew has got this laser which they use to shine on the Wake Shield and they get range and velocity marks every so often to just keep track of the Wake Shield. You can see that it's going right over the overhead windows and off to the left of the ship. It'll be heading off towards the nose a little bit and increasing its distance from the orbiter. Sorry we've been so quiet. It's very difficult to get a mark with the attitude that the Wake Shield is with respect to us. It has quite a different trajectory because of the length of time we've spent with it for the windows and the end of the front windows. It's been very difficult to get a mark. We don't really have a mark to give you yet. I understand taco and if story had a thruster on time we'd take that.


Access to safe, affordable, and nutritious food is a right that every Filipino should enjoy. It comes with a recognition that an effective food safety system is key not only to safeguard the health and general well-being of people but also to foster economic development. Food safety goes along with our vision of helping Filipino food producers. Food trade of frozen chicken, pork, fish are very important in the economy. We ensure that food quality is highly considered so that food producers enjoy good prices at the same time protecting the country from any entry of contaminated food. The Department of Agriculture, together with its Food Safety Regulatory Agencies and Offices, is continuously effecting several initiatives to realize its role under the Food Safety Act. As it acknowledges its strengthened mandates. In 2016, the Department Order No. 07, Series of 2016, amending Department Order No. 3, establishing the Department of Agriculture institutional structure and arrangements on regulatory policy work. Streams, coordination, and monitoring was issued to streamline the regulatory policies and services of the Department. There is also the Department Order No. 07, Series of 2017, regarding the designating the Agricultural Training Institute as lead agency in developing and coordinating a Food Safety Regulation Training Program for the Department of Agriculture, which aims to develop a standard Food Safety Training Course for government personnel, food business, operators, and food hunters involved in the primary and post harvest stages of the food supply chain. Recently, the DA issued Department Order No. 07, Series of 2018, on establishing the DA Food Safety Program for the primary and post harvest food and feed production sectors of agriculture and fisheries, and creating the DA Food Safety Body which aims to fully carry out the mandate and requirements of the Food Safety Act through the development and implementation of a sustained food safety program instigated at the national level and cascaded down to the regional, provincial, and municipal levels to have a more effective coordination and linkage with various FSRAs and other support agencies identified in the Food Safety Act of 2013, the Department of Agriculture initiated the creation of a Food Safety Focal Group by virtue of Special Order No. 1-5-5 Series of 2018 and was amended through Special Order 445 last May 2020 to enhance food safety initiatives at the regional level leading to the creation of the Regional Food Safety Group. We sent representatives to the first World Food Safety Day last June 2019 reviewing our commitment to food safety with the FAO. We had representations in the FAO regional office for Asia and the Pacific, FAO RAP, consultation on food safety indicators in December 2017 in Singapore, wherein a review of food safety indicators was made to pinpoint which are useful in terms of our country's priorities. This was pushed in January 2019 with the approval of the FAO DA-Initiated Project called Development of National Food Safety Indicators in the Philippines with a One Health Approach. The Philippine College of Veterinary Public Health serve as the service provider. A series of workshops were conducted participated by DA's Food Safety Regulatory Agency's FSRA's particularly the Bureau of Fisheries and Aquatic Resources BIFAR and the National Meat Inspection Service NMIS with objective of improving the National Food Control System and in the planning of food safety programs using these indicators. The Philippines together with Bhutan, China and Cook Islands are the FAO pilot areas in this project on food safety indicators where a regional meeting was held in Wuhan, China in November 2019.


I'm TPing after my ult though and I'll get treated Yeah, she's close, she's close. I'm body blocking. She's right on top of me. She's right on top of me


You really can deliver a good service when your employees aren't happy. That's why in this episode we're going to explore how to design for humanity at work. Here's the guest for this episode, let the show begin! Hi, I'm Marine, this is the Service Design Show and we're on Episode 159. Hi, my name is Marc Fontaine and welcome back to the Service Design Show. On this show we explore what's beneath the surface of service design, what are those hidden and invisible things that make all the difference between success and failure to help you design great services that have a positive impact on people, business and our planet. Our guest in this episode is Marine Boucher. Marine is a service designer at Humankind where she helps forward thinking organizations establish workplace cultures that the employees and bottom line laugh. I'm sure that you'll agree that taking good care of your employees isn't a nice to have if you want to thrive as a service-oriented business, it's a must. This means that the employee experience should be designed with as much care and attention as the experience for our customers and maybe even more. But sometimes it's not easy to convince stakeholders to invest in this and get them to care as much as you do. Well, luckily Marine has been part of many conversations with clients who want to bring humanity back to work and she's going to share her learnings with you today. So if you stick around till the end of this episode, you'll know how you can get started designing a better employee experience even if that's not part of your current job description and also how you can build momentum within the organization making sure it's a sustainable thing rather than a one-off initiative. The goal of these conversations is to help you grow and mature as a service design professional. If you're enjoying this, make sure you click that subscribe button and that bell icon because we bring a new video like this every week or so. That about wraps it up for the introduction. Now it's time to sit back, relax and enjoy the conversation with Marine Bouchard. Welcome to the show, Marine. Hi, Mike. How are you? I'm doing really well. The moment we're recording this, it's still full on summer in the Netherlands. We're breaking record, high temperatures. So yeah, I'm doing well. How about you? We're kind of finishing winter in New Zealand, so we're not on the same temperature. But looking forward to spring for sure and some warmer temperatures. Yeah, so we'll switch places in a few weeks or months. Marine, nice to have you on the show. I always like to have people from New Zealand. I have been a few on the service design show so far, which is absolutely great. We're going to talk about a topic that I find really interesting. But before we get into that, could you give a brief introduction of who you are, what you do these days? Yeah, of course. So you might have heard it. I'm actually not from New Zealand originally, I'm French. So I come from Paris originally and I live there for a while. I have moved to New Zealand about 10 years ago, which I now call my home. And a bit about me. So I've kind of have a range of experience in design. So it goes from I started in visual design, then moved to product. I also played a bit of a role in design ops. And now I'm actually doing some service design. I worked across a range of industries, which is always very interesting to understand different dynamics and ways that people approach things. And outside of work, I am obsessed with pottery, which I feel like this is definitely a wave across the world. And I do love going for walks and being close to nature. I didn't know that pottery was a wave across the world. I need to get outside of my bubble. Definitely try it. I think initially for me, it was definitely like a meditative hobby. So just kind of, you know, taking the time to touch the clay and disconnecting. But I became a bit obsessed, I have to say. I bet you that there are YouTube channels out there with millions of subscribers and views on pottery alone. Like it's one of those niche things where the niche is that big enough that you can attract millions of people. Interesting. I'll definitely look it up later. Rene, this is already a very nice introduction, but to continue on this, we also have a lightning question round in the service design show. I've got five questions for you. And your goal is to answer them as quickly as possible. Just the first thing that comes to your mind in that way will get to know you even better. Hopefully. Are you ready? Yeah, I'm ready. All right. What's always in your fridge? Champagne. I love having a bottle just in case you need to celebrate something. I think that can be a t-shirt. I love that. What was your first job? Actually, my first job was a fashion journalist for a magazine in Paris. Really? Yeah, completely different. OK. Which books or book are you reading at this moment, if any? At this moment, what am I reading? I'm reading Setting Boundaries by Dr. Rebecca Ray. So it's kind of like understanding boundaries of like for yourself and people around you. It's pretty interesting. Well, I'll add a link in the show notes for sure. This is also an interesting question. If you could work from anywhere in the world, which place would you pick? I'm going to say Mallorca, because I was there visiting my sister and I absolutely loved it. OK, close to me. Close, well, close. Relatively close. For sure, the New Zealand. Let's keep it at that. And the final question is, do you recall the moment that you sort of heard about service design? Yeah, so that was my previous job. I was working for the biggest bank in New Zealand. And I remember like someone introducing themselves and being like, oh, I'm a service designer. I was like, oh, what is this? I want to learn more about this. So definitely kind of talk to that person, dive in a little bit more and try to implement some of the tools and methodology in my role, which kind of led me to then move into a more service design role. Yeah, so I'm fairly new to the practice, actually. It's a fairly new practice for everybody. Nice. Thank you for sharing this. This sets a bit of context for the conversation we're going to have from now on. When we did our prep call, we explored some interesting topics. And the topics that we landed upon was the way you described it was designing humanity at work. Correct. Yes, that's the one. OK. Designing humanity at work. Sounds like a big, ambitious goal. Let's start with the question, what does this mean for you? Like designing humanity? What what do you see? What do you think about when you hit up? Yeah, of course. So this is kind of linked to my company's purpose, which is leading humanity at work and my role being a designer within that company encompasses that kind of designing humanity at work, where we really look at people experience, how do they feel at work, how do leaders feel at work, how does the business feel with their people and then look, you know, like kind of approaching as a curious mind and trying to understand everything that goes around to then determine specific challenges that we can take forward and design for solutions for and then tests with people. So everything that we do at humankind and in my role, I think for a world that I've done as well, is definitely looking at how to design with people and being as inclusive as possible, but also finding that kind of common value between what the business needs and what the people need for sure. And you mentioned humankind when that's the company you're currently working at. If people want to learn more, go to humankind.nz. I was it's if you Google humankind, you'll get a lot of results. So that's that's challenging. But humankind.nz there, you can find more. It's super interesting. So when you describe this, one of the terms that comes to my mind is employee experience. Like is that is that the same? Is that different? How do these things relate to each other? Yeah, definitely. So that encompasses employee experience. I think what we're trying to do humankind is really have this innovative approach and we're using something called ECD, which sounds familiar because it's very close to HCD. So employee centered design. And in the market in New Zealand, for now, we are the only one. And I think across the world, there's not a lot of people that do that. That kind of role yet, which is super interesting and also kind of also bring some challenges across. So we're definitely still on that kind of learning journey and understanding, you know, like dynamics at work. What are some of the common themes we see across clients? All those kind of good stuff. So. I'm trying to sort of wrap my head around how I can imagine employee experience. What does success look like for you? So when you're doing a great job, when everything is working out as planned, what kind of change do you see within organizations? Yeah, so that can be very different. I think one of the things I most appreciate in my job is the definitely diversity of challenges that people have at work. So that can be, you know, something to you know, an employer that never really speaks to their employee and kind of goes directly into the legal side of things to then changing the attitude, being way more empathetic, talking to their people and really developing that good relationship with their employees. So that could be one, but it could also be, you know, senior leadership really emphasizing and investing into their people experience that's successful. Even, you know, like I think whenever we have clients coming to us to to solve a challenge, like that's already a success because that means that they care and that they want to make things better. So, yeah, that's that's definitely that kind of small step. And then we see the ripple effect of some of the work that we do with them and collaboration and how successful it can be. We'll get into that a bit more later in the conversation. I want to cycle back a little bit in your history. How do you get involved with designing humanity at work with employee experience, especially when you mentioned that this is like the first company in New Zealand that's doing this? So could you describe your journey of it? Yes, of course. So, as I said, I heard about service design in my previous role quite earlier on. And I was kind of looking into tools and methodologies of service design. And one of the things that I was really passionate about, so my role was being in design ops. And one of the things I was very passionate about was, you know, like the well-being and the thriving of our designers at the bank. And, you know, I like my goal was to be the best experience. So every designer in New Zealand wanted to work there, which is a very amazing goal to have, not always achievable, but definitely something to kind of work towards. And so I started just, we started looking at some of our growths. We were growing the team very quickly. So one of our strategies was to make sure that the onboarding experience was a very qualitative one. And to be able to do that, you know, like just went back to basics, talked to existing employees, talked to new hires. What were the common issues that they were having? What could we do better? And then kind of have the experiment, experimental approach and just trying things out every time we had people new. And just like co-designing with people when they were, after they were onboarded for like a month of what it could look like. And then we really, really changed that experience for people. And that definitely was the reward that it came for me was so incredible that I was like, this is what I want to do. I definitely want to make sure that people have this incredible experience at work that, you know, they want to stay here. And then you moved away from the bank. Did you right away move to humankind? Not at all. So I think one of the things that I can call myself is the recovered workaholic. So I have definitely put a lot of my time and energy into work. I am still very passionate about what I do, but I kind of got a bit disconnected with who I was as a person and what I needed in my life. So I actually took a six month break, which was incredible for me for my mental well-being as well as physical. I was able to move my body, all of those things that you don't always do when you're stuck in your problem solving at work. So yeah, that's been super rewarding. And also gave me the space of choosing carefully what I was going to do next. So yeah, I'm really grateful for that time. I think not everyone has the chance to have that time, but I would definitely encourage everyone to take some of that time in their lives. Thanks for sharing that, that's super useful, I think, for a lot of people listening to take care of yourself mentally, physically. That's I think a message that we can repeat in every episode. So when you had the time to sort of think about your next move and decide upon your next career step, you eventually ended up here. What makes this the place for you that feels, I'm making an assumption, but that feels like this is the place you need and want to be? I think, I mean, definitely loving that place for sure. I think I'm a bit of a person who like to experiment. So not to say that I'm getting married with humankind for sure, but I am engaged with them for sure. I really love them. And I think what really drove me there and makes me show up and really passionate about what I do is that purpose that the company has. And I really connect to leading humanity at work. I see that in the work that I do every day. So it's not something that is just words, it's really an attitude and it's really cultivated within the company as well. So we often have conversation about how we actually show up, how we lead humanity at work. And that's hearing all my coworkers and how they do that. That's very inspiring. And also, I can imagine that not to disregard employee experience, I think it's a great avenue and path to explore, but designing and leading humanity at work. That feels more mission driven, purpose driven. I can imagine that that sort of helps you to get up in the morning and go to work. One thing I'm also curious about is your perspective on why is this work so important? Not just for you, but also for the organizations, maybe the employees within these organizations. What's at stake? Yeah, so there's so many things that you see nowadays in just the working space. So I can think even about some of these things that I've seen recently in the keywords that pop out which is like TikToks with people in HR giving advice to employees. Also some of the trends that you can see around the great resignation or the silent quitting, which is a very new one. And also just looking back a little bit, two years ago, I mean three years now, with the pandemic organization really had to think really quickly on how to adapt with employees and move workforces like at home or fully remote or kind of have those hybrid models to be able to function. And that definitely changed cultures and ways of working even around technology, having the right tech at work to be able to do your job. All of those problems that didn't really happen a few years ago and not investing in your people or your culture or anything like that would definitely have a huge impact on your organization or your people. Do you want me to dive in into one specific point?  I think for organizations, definitely like retention. So, you know, like people kind of looking elsewhere. The market is not as easy as it used to be. People have way more opportunities nowadays. So it's really, you know, like thinking about what can you offer as a company? So your people are, you know, like wanting to stay working for you but also feel inspired and connected to working with you. And yeah, some of the impact of not really having, you know, a strong employee experience is definitely like, I mean, especially nowadays with social media and everything you would have like reputational risk, which could kind of influence on financial risk as well. And you could have, you know, lower productivity, having to catch up because people are such torn over and you can't catch up with the lack of resources. So all of those kind of problematics that have that kind of ripple effect and could definitely influence your company. Yeah. Yeah, I can see that there's a lot at stake and it's almost, when you think about it for five minutes, it's so obvious why you should care about your employees. But yeah, somehow it's not that widespread yet. What I'd love to do now is maybe dive into some of the examples of how do you do this? Can you share some stories? And maybe I think that will make it a lot more tangible and sort of inspiring for somebody who's listening right now and thinks about, yeah, I want to do this as well. So could you share some stories? Yes, of course. I'll also share just for that kind of comment saying, I want to do this as well. I'm happy to share as well some things that you can start. So even if you don't have that capacity at work or anything like that, there's a few things that you can definitely get started on. But just going back to the examples. So as I shared earlier, that bank was the one that got me into that passion for sure. And then as I said a little bit before, depending on our client, we'll get definitely different projects and different purposes of the work that we do. So I can talk to you about one where we were working for a government entity and they wanted to uplift their people experience team. So that would incorporate employee experience and HR to uplift them into employee-centered design methodologies and tools. And so that was an incredible project because being able to be there with them every day, we took them through sprint methodologies, we ran a few sprints with them. And just being able to see how enthusiast they were was so gold. And it was also really interesting and beautiful to kind of see people part of the sprint, you know, like interviewing people, hearing it from their people. What were the things that people found challenging and really have this kind of accountability after discovery to be like, we need to do something.  So, yeah, just that kind of really learning enthusiasm and that kind of like empathy that develops through that process was incredible. A few questions about this. So if we look at the start of a project like this, Uplifting People Experience, I'm really curious, like, do you know how it started in the organization? Like who gave the brief and what was the incentive to put out a brief like this? So we definitely like keep good relationships like with some of the work that we've done before, with some of our clients. And we definitely have a good reputation across New Zealand. So that always helps. People definitely trust us to do good work. But I can't really tell you specifically for that one. But I think, I mean, the aim of this project was just to be able to offer the skills that people needed in the People Experience team so that they could uplift the overall leaders workforce and that government entity. So, yeah, that was really their aim initially is really like, you know, they can always hire consultants like us, but being able to do it themselves and us coaching them through it is definitely more of a kind of skill uplift. But also they know their people. They know their challenges. We'll always know them better than we do. So that's for sure such a powerful project to be part of. And sort of where is this project now? Like what happened after you left? Do you know? Yeah. So we do have to run a few more sprints with them to just because we wanted to make sure that they really understand that there are different types of sprints. It's not just the discovery. There's also the design and delivery. And we're also putting a playbook together to be for them to be able to take that forward. You know, like someone's getting on boarded. This is how we do things here. This is part of a culture. This is how we want to grow our mindsets. So yeah, it's really about embedding that into culture. And this sounds, I think, very similar to what people might already be familiar with, like sharing and training people on service design, methodology, service design approach. I feel that the sort of difference is that maybe the group of people who you're training is different. Like who is part of this project group from the client side? Yeah. So that one was a selection of the people experienced team. So they are people that would potentially have some knowledge with human-centered design. But the majority would probably have HR background or have a little bit of knowledge of EX. Yeah. Yeah. Yeah. So I can imagine that this sits more or leans more towards the HR aspect or capability building or stuff like that. Cool. Any other examples that you think might be helpful to illustrate this kind of work? Yeah. So another example is a project that I had with a smaller client. But that is growing very quickly. And so part of their growth, they really want to make sure that their people understand how they connected to their story, how they're contributing to that story ongoing. And one thing that I really admire with that company is that no matter the growth, the challenges, whatever comes through them, their people and culture is something that they really put really high. And so that's very important to them and you can see that. And so that project was co-designing like the experience that would bring people together to tell that specific company story and then test it out with some of the employees to make sure that we didn't invent something completely crazy. And after that, we basically created this kind of one-off event and ongoing experience that is to continue. But it was really incredible just being able to see how everyone really was able to share what they contributed to the story of the company, what were some of the challenges they faced and how they overcome them, as well as the things that they wanted to celebrate.  I was doing that in partnership with someone in my company and we left the place and very kind of touched. Because of the stories we heard, but also one of the person said, at the time when you see a challenge, it seems huge and we'll never overcome it. But now being able to reflect on it and see how much we celebrate and have fun in the way that we do things, that challenge seems very small now. And we were like, wow, this is incredible. Being able to offer that to people and for them to kind of reflect on those kind of things. I think I was really proud of just us trying something different with that client and it was received quite well. So that was really good. Now, I'm curious if you how often you encounter conversations where you sort of have to justify the value of your work. Like it seems like these clients are already bought in. They have this mindset. They sort of somehow intrinsically appreciate and see the value of investing in their people. But I can imagine you also meet other types of stakeholders who are more skeptical or critical or curious. Maybe that's just better work. Do you have those? What are those conversations? Yeah, so we definitely don't do those methodologies yet with all of our clients. So we offer a range of services and employee-centered design and our methodology is something that is definitely outside of your comfort zone. If you've never worked in that space before or are not familiar with this methodology, it can be quite nerve wracking. So there's definitely a lot of reassurance going on, especially with people who do it for the first time with us. And then I think we don't really force it. So we propose things that we think could work and we make sure that we take them along the journey. But yeah, if they don't feel comfortable just yet, that's completely fine too. We want to make sure that people do what feels right to them. But I think they also have this trust in us that if we do put something forward, they're like, okay, let's try it out and see if that works for us. So what are some of the things that you see that clients tend to get? How did you say that? Nervous, stressed out? The things that make them uncomfortable in the beginning? Is there a common pattern? Yeah, I think there's different things. And that's very common to human-centered design that I've seen before. So the uncertainty, so when people are like, oh, what are we going to deliver? And we're like, well, we don't know because we haven't talked to anyone yet. So that's definitely one of the questions where people are like, but what if we don't deliver anything? And we're like, well, we would have learned on the way. And that's probably better to learn across a few weeks than a few years. So it's kind of like changing those mindsets for sure. Some of those things are quite challenging. There's also, I think the time-boxing, that's something that we've realized this can be a little bit nerve-wracking for people that haven't done any of those methodologies. Because I think people are used to have that kind of time of reflection and being able to like, oh, I'm not sure about this. Let's kind of dig a bit deeper and deeper when we're like, no, actually, we've done enough digging. We need to move forward. And that's something that, yeah, I can see we definitely need more reassurance in those aspects. Related to this, is there a specific type of organization that is more open to this? Like, do you see that your clients are coming from the public sector or commercial sector? Like, again, is there a pattern there? I don't think I can tell you yet. But because, I mean, I feel like I've seen very big organizations that are like very, you know, like, kind of historic, almost like, you know, like do things that are quite not necessarily modern or anything. And then they kind of like really embrace the process. And then I've seen smaller companies that are very innovative and then are like, oh, we don't know. You know, so I feel like it's more like a people's mindset rather than like the type of organizations or things like that. Yeah. Yeah. And again, I feel that there are there are so many similarities with service design. I think it's just that you're designing an internal service. Like if to make it simple, which is super important, by the way. Now, at the start, you said like that there are many reasons why it is important to do this, why it pays off, like what is at stake if you don't do this. All these things make sense to me. And I hope also make business sense to clients. But still, it doesn't feel like this is already super wide spread. What do you feel are still the roadblocks or the barriers to sort of a broader adoption?  This is beneficial. This could help you in your business, you know, like this discussion was that kind of never ending discussion. And I remember being like, will we get there? Will we get to a point where people understand what we do and see the value? And we did, you know, like we did get there. And you kind of see that huge wave of like designers and also all of those disciplines that kind of take care of different things across the design spectrum. And so I feel like it's maybe something quite similar in the people space. Because when I think about design and how it kind of grew, now it's very focused on services and products for customers. So that's something we definitely, I mean, I say we as a society as much as companies and clients understood the value of. I think there is still that kind of education and growth to be in the understanding of the value of people in your organization and how it's vital without your people, you can't do anything. So it's really kind of focusing on that next, I think. And I mean, on that next, I think about like the design evolution, but I definitely think about it shouldn't really be next, it should be alongside. So as much as you focus on your products and your customer experience and services, it should be as important to focus on your people and their products and their services. Is it just a lack of awareness that takes time and some good examples to inspire organizations and to show them, hey, this is possible. There is an entire toolkit for you to explore. I think we can definitely see really good examples with some companies. I have in mind Spotify and the remote working and how flexible they got with their people for being able to work around the world and how they want to. So, you know, like, and they're not the only ones, like lots of companies are definitely, you know, investing in their people and it's not just their people, it's also how their people live and feel. I'm thinking as well, like recently with America and how all of those stories around abortion and how a lot of companies came out and said, you know, we'll cover that for people, we'll make sure that, you know, people that do need the care will be there for them. And so it's even going, you know, like, it's not about like, like, what's your experience at work? It's what's your experience as a human and how you work, you know, it's kind of changing towards that. And I definitely see this moving really quickly. Yeah. Yeah. And it's interesting that sometimes you need like some of these big crises to sort of give a very strong wake up call. And when you see some companies take the lead and sort of be very outspoken, they set the example on the tone for the rest of the industry. And then you can't stay behind as an employer, you sort of have to take a stand as well. So it's good that people out there are leaders out there are publicly sort of supporting this specific cause and putting it out there. Yes, for sure. And also, I mean, I do want to share like maybe a few resources or things that you can kind of get started if you are in your organization and that's something that either interests you or you want to kind of take higher up or work in collaboration with your people's team. And it's, you know, like the first steps that you can do is just kind of looking at potential like assumptions personas of who is in your organization. What do they need? What is lacking for them? What are their delighters? What do they love? But also kind of thinking about that journey. So similarly to me and that bank kind of like gathering feedback, understanding where people struggle and kind of like starting there. And I think another thing as well, like so a humankind or co-founder created a community and education platform for people to be able to take that additional step to be able to have the tools and the methodology and the accreditation to actually be able to do what we do. So it's called excellent, but I will definitely share all of those resources with you so people can kind of have a bit of a play. I think it's always good to just experiment and get it going. Yeah, definitely if you have some resources, we'll add them again to the show notes and it helps to get started and open your thinking and super interesting. One of the things that sort of popped into my mind along our conversation here is one of the struggles with maybe human-centered design in general is some people in the organization get excited about it, they adopt it, but often it's really challenging to embed it, to make it a sustainable thing and make sure that it goes beyond a single initiative or a single project. What are you seeing when you join up with a client? What do you do to at least increase the chance that this will go beyond this initial interaction? Yes, I think one thing that I definitely learned and that's also across human-centered design like on products and services, it's stakeholder management. Stakeholder management is definitely your best friend because you can create as many things as you want. If you don't have the buy-in from your leaders or your key stakeholders, like you said, it can become something that just doesn't go anywhere and that's just not what you want. So yeah, you definitely want to invest in a strategy around that. I've seen some clients do this incredibly well and I'm very impressed by how they put their strategy together and how in the loop and how much at the end of their project they get the outcome, at least some part of the outcome that they want. I think this is definitely vital for a project to be successful. And when you mentioned stakeholder management, so how do you do that? How do you approach that nowadays? Yeah, so there's a few strategies that you can have. I definitely encourage the stakeholder matrix. So it's kind of looking at who do you need to keep informed, who do you need to kind of like have involved, who needs to be, I can't remember exactly the words, I remember the quadrant, have to look it up again. But yeah, it's kind of giving you an indication of who are your key stakeholders as much as your influencers. So you definitely want the people that can influence your work to be part of your stakeholder team. And when it comes to strategy, like just having regular meetings with them, keeping them in the loop, getting them involved in some of the activities, really tell that incredible story that they are connecting with it. And they've gone from the start where you gauge their interest to they participated, they understood. And then you told them that story that loops all of it together. And they're like, of course, that's the ideal. But that's kind of how you can potentially approach it. Yeah, that's, I would almost say just healthy project management for any service design professional to adopt. And these are some of the things that you maybe take for granted at the start of your career, where you focus on the tools, the methods, but these are the things that in the long run make probably the biggest difference. The question related to this is maybe, maybe some people have ideas around employee experience design, employee centered design. I'm curious, what are some of the biggest misconceptions you've heard, some of the assumptions that people make around this that you think are good to sort of set straight? Yeah, I think, I think one of the things that people think it is going to be easy and comfortable and speedy. This is not. It's uncomfortable. It's, it's lengthy. And, and it's, you know, like putting you in those places where you don't know you would be. And so I think, yeah, being kind of comfortable within comfortable is definitely something. But yeah, just kind of like, yeah, having those, like avoiding all the preconceived ideas, the biases and, and all of that. And I know that's very difficult for everyone. But it's really about kind of opening your arms to some things are unknown and being able to kind of ride the wave, I guess. Going back to the point where you mentioned about getting started. So if somebody is excited and has read the resources, but they still feel like I need to get permission or at least get somebody in the organization to support this cause. Any tips on what are some good angles or strong stories that you've seen that help other people in the organization to get by it, to at least have your back with this. Like what it's convincing. Yeah. So actually a human can, we do have one of our mindsets, which is as part of the ECD methodology that is get started. So I mean, it is just start. So you just want to start and get started.  And yeah, I think this I definitely learned like from my past, actually, which I didn't mention, but I created, I co-founded sustainable takeaway service in the past. And that's kind of how it came through. So I was at a climate change accelerator. And, you know, and two days we created the service, which is now a successful company in New Zealand. And like, we didn't really think too much. We were just like, Okay, would that work? And you just kind of get there. And then, of course, so much work to get the funding and everything that comes with it. But just getting that first step, and just getting things, you know, talking to people, trying things out, and having that data, because to be able to convince people, you definitely need that proof that it could work. Yeah. Yeah. So this is the classic catch 22 we experience in the design process where it's really hard to verbally communicate the benefits and the value of our work up front. Upfront, it's much better to sort of have some data, like you said, some results, some tangible things that you can show, and have a conversation around that. But that means that in that initial stage, you sort of have to go under the radar to over hours or like be kind of a rebel to get it started, just do it. And then that gives you something to have a conversation about. And maybe you can then say, look at this. I've discovered that if we talk to our team, they all struggle with this point. What if we would be able to solve this? Like that gives you a completely different conversation than just hypothesis based. Yes. I'm definitely an advocate of ask for forgiveness rather than permission. And you know, you think about like, I was just thinking about this and maybe because I want ice cream right now, but I was like, if you Mark, tell me like, this is the best ice cream shop.  Did you try the flavors? You know, like, I'm not going to believe you if you just tell me it's the best ice cream shop. I feel like it's the same with like an idea or something where you want to convince people like you need some data and you tried the flavors. So that's why you can say this is actually the best ice cream place I've been to. And so yeah, for me, it's kind of a similar approach where you definitely kind of have to go there and be a bit of a pirate and then come out and have that data that can convince people. I have pretty good recommendations for ice cream shops. So whenever you're near Allah, I'll help you out. Now you've been doing this for a few years. You've been able to sort of reflect on this and develop your your thoughts and maybe some some perspectives.  I think, I mean, related to design, I think definitely like trust your instincts.  And yeah, I think also just kind of looking back and that break that I had and all of that, I'm really grateful to got to have gotten to a stage where I was like, actually, I need that time off or, you know, like, I need a work that is very connected to my purpose as a person. And so yeah, really kind of taking that time and and that focus to really like, choose what I want, which is not always what you have when you're a bit younger and have some doubts, not that I don't have doubts. I did get older though. So yeah, I think if I would give myself advice, it would just be like, trust yourself and everything will be fine. I feel that we've sort of covered two topics in this conversation. Designing humanity at work and some very good life advice that helps a lot. If somebody made it all the way to this point in the conversation, what is the one thing you hope they will walk away with? I think being curious, you know, maybe some of the stories that I shared inspired them to try a few things at work. And you definitely don't need to be an expert to get things started. There is plenty of resources out there. And there's also a few that we put together at humankind that I'll share with you. And yeah, just kind of get curious, experiment and involve people in the process.  Super inspiring. I think it's a very interesting area of the design space that is hopefully going to explode in the coming years because it's so important. There's so much work to do. It's not just employee experience, but also the entire design ops movement. I think sort of worlds are colliding. Things are converging. We're having momentum. We're having some good crises that are helping our cause. So again, hope that this will inspire many people to start working on this area. And thanks for bringing this up. Yeah, thank you so much for inviting me. That was a pleasure to talk about this. Awesome that you made it all the way here. Now please leave a comment down below and let us know is your organization already investing in employee experience? If so, what are they doing? If not, what is holding them back? My name is Mark Fontaine, and I want to thank you for being part of this community. Thanks a lot for watching to the service design show, and I'll catch you very soon in the next video.


Hey you guys welcome to my live stream. Today we're going to be doing a women's volleyball league. I haven't played women's and quite some time in a more structured environment.  I hope that you guys are ready and it's going to be super super exciting. So right now everybody's checking and taking their team photos. Let me show you. Everybody's taking their team photos right now. Matching shirts. My team name is the Girl Scouts. So right now they're adjusting the nets and fixing the nets so that way we are ready. So every team has matching shirts. I'm not wearing my matching shirt right now but a lot of people are. So it's going to be super exciting. Are you excited? I'm super excited. I'm trying to figure out what court we're going to be on. It's going to be it's going to be lit. So I hope you guys really look forward to seeing some good stuff. I'm going to go ahead and start hitting the wall and I'm warming up my arms. So yeah feel free to chat in the comments. Talk to each other. Give some tryout tips. Comment on some of the things that you do see so that way we can better ourselves from volleyball. Let's go Girl Scouts. Let me find out what court we're on and then I can let you know where we're going. Don't mind me guys. Let's get game time. We're going to go ahead and warm this up because I feel like she better hurt. You guys good? We're all good over here. This game's starting. Seems better. Again it may be you guys. So we can see a little bit better. Oh okay. I'm tired y'all. Tired fam. Tired fam. Feels like there ain't no AC out there man. Did you see those spikes though? I can drink my water at the same time. Yeah I'm playing on doing some hitting things. Working on it right now. Finding somebody to help me film because it's kind of hard to film at the same time as hit. At the same time as toss myself a ball. So yeah but if you guys don't already know or if you're new to my channel I was traditionally a middle hitter or a middle blocker. I spent a lot of my time in high school blocking the ball but then I realized hey girl you have this nasty arm. So then as I started playing club and college I started becoming outside and I really dedicated myself on killing the ball. So that's how I got here. Hard working dedication. So when I went home I worked on my approach. Every time I get in practice I would get my hands on the ball. I would just continue to get my hands on the ball. Keep doing it. We're about to play our second game and then I'm trying to cool down because I put a lot of hard work. I got a twist down up here. It's not baby these are all me. I just have really long nails right now. They're gel. They're just really long. I used to play with acrylic. No bueno. How was the game girl? All right girl. I need some AC. Brad what was our score? 25-16? We did good.  Are you guys talking about me being a libero? Because we can dead that. I can tell you one thing Coco's not and Coco is not a libero. I'm not. Who's an 05 baby? Please tell me. Lord. Lord girl. They even talk about their age. Somebody said they're an 05 baby girl. I don't even want to tell you when I was born. Somebody said they're an 05 baby girl. I'm going to 05. Really? I think an 05 I was in like sixth grade. 25. I was born in 93. Yeah. Yeah. I was born in 93. You look like you could be 25. Yeah. You know what 32 is the new 25. Take it girl. Take it. Moisturize. You have to moisturize girl. That's all you do. I take skin care very seriously. Yeah. I go to a dermatologist. I get my skin care. I wear sunscreen every day. I drink my water. I take it serious. I take serious girl. I'm trying to look young. I'm trying to look super young. Do you know who Gabrielle Union is? I'm trying to look like her when I'm older. She is beautiful.  Let's do it. Next game. Let me get you guys in a good position. We get it. Overseas a lot of men play volleyball. I would say predominantly out of the United States. Mostly men play volleyball. I would say that. Many women do not have a career outside of the United States when it comes to volleyball because volleyball is more of an international sport. So it's played all around. So I personally think there's a lot of recognition with men volleyball and I think it's daresay more popular on the world west too. And yes volleyball can be played by anyone. I think that anybody, any gender, religion, race, ethnicity should be able to play volleyball and that is why daresay I am here to show you more representation. There's representation everywhere. There are Hispanic volleyball players, Asian volleyball players, black volleyball players. There are so many different people who play volleyball and can be joined by this board. So I really want to change your perspective and thinking that it is primarily one nationality because it is not. When you think about on the international world scales there are so many people who from different countries who come together to enjoy this game and a lot of different sports. So that is why the Olympics was formed for us to be able to come together and share the love of sport and not to hate and all of that. So that's why I really want you guys to see that and that's why I'm happy that you guys get to see me here because I've been playing volleyball in a long time and I want you to see the love that there is here. There's love for everyone here and I want you to love it no matter who you are girl or boy black or white Asian it doesn't matter Hispanic we are all here to love the sport we are here with love we are here with love no matter what you are where you are what you see there will always be love here for you especially with me so there will always be a place for you here on my channel there'll be a place for you here in the sport come and see me you know and I can't express that enough I cannot express the love there is enough okay so I don't want you to think that you don't belong there are many different circumstances I have been in my life where I was the only person of color on the volleyball court um and I remember to myself this sport was made for me it was made for everyone so even though you may be in a predicament where you feel like you are alone you are not you are not you can even look through here we have so many different nationalities playing here we have people who are Asian people who are Hispanic people who are black who are white of different ages um we have people who are young people who are older different religions come from different countries and you know what we all come together a lot because we love this sport and that's what we bond over so yeah but we played the heck out of that game I'm actually a little tired um I'm a little tired but um we have another game coming up so I'm trying to conserve my energy by drinking this green hopefully it will help hopefully it will help what was you trying to say to me talking about didn't you hear what it said my mama told me if you got it flown it super chat oh thank you I really appreciate you that math and what is that math or G thank you I really I really hope that I shared some wisdom with you today I hope that you can really see from that perspective I I don't want you to feel like you're alone you're not you're really not um there's a place for you always here always here so as long as I'm making videos on the channel which hopefully is forever there will always be a place for you to play volleyball come together and meet me build friendships from the channel I really do hope you guys build friendships from the channel so thank you math there's you for the super chat I appreciate that thank you thank you for really good I hope this really really kind of really really really touched you because there's a place for you there will always be a place for you there may be times where you go to a tournament and you feel like you're the only person there and you feel out of place but you have to remember deep in your heart that that you belong you belong you belong there um and there are people like you who play volleyball there are people like you who share the same interests of you and not just volleyball people who like art people who like dance people who like a different sport people who like to study people like science and all of that people there are people out there there's a community for you so that is really why I started my channel to really show you that community and really put love into the sport because there's love here y'all what position am I I've been playing a little bit a lot of everything lately I've been playing a little bit of everything lately but um um I've been primarily outside here primarily outside right now I'm gonna put you guys down for a second because I gotta I gotta get some uh I gotta collect some um let's see if I can fix this tripod um probably not I'm trying to collect some um thank you you belong y'all I remember I mean I remember when I was a kid and I was starting out with a sport and I thought to myself and I felt out of place and I had to remind myself that you know what you have you and I didn't want to feel like I was out of place and you know even on my team sometimes you could feel out of place and I know what that feels like but you have to find your community and when you find them the love is there so that is what I want to do I want to create communities within you guys so you have a place to come to and talk to people and with the like and kindness and um yeah I can make some more videos about that things that I love the most like the ultimate most is that you guys talk to each other I really like that I want you guys to find friendships it's not really any good position that's great for beginners you really have to try something that you like and just go for it we're waiting on this next game to finish I'm really taking the time to cool down let's see there looks like there's another ringer out here so that means that I gotta go out there uh harder than I just did I gotta go out there really hard you belong what is the position right back it doesn't matter Stacey even if you feel like there are girls are better you have a position you have the right to be there you have to really work hard to up yourself in the position but you have the right to be there and you can do it girl you can do it uh-huh no matter what you belong no matter what so that's why on my channel you see a lot of diversity um you see a lot of you see boys you see girls um you see a lot of different ethnicities or religions because I want you to see the diversity because we as a world we are we are people and I have never met I have never met someone in volleyball that has not shared that love or that I have not loved because we love this together let me see how much battery I have you guys hold on we seem to be good so my whole team is resting right now um rehiring our body okay so club volleyball is not necessarily with the school it's with a different organization to teach you how to play volleyball a lot of club volleyball organizations are self-funded which means that players will pay to play um they can be they can be quite expensive but they do give you more information about volleyball league school to you could and also if you want to go play college club volleyball is a really great way to get recruited I would recommend going to your summer workout a lot of teams are already starting to have tryouts which means that summer workouts are over um but that's okay there's Wreckley's is ymca's recreation center church leagues I would try to get involved get your hands on a ball as much as possible that's okay Elizabeth you all you have to do is keep practicing and get your approach down and get your spike down because you know what when I first started spiking I feel like everybody on my team is better than me I came from the predicament of not knowing how to play at all and what I did was I didn't give up on myself because I knew that if I gave up on myself then it was over so don't give up on yourself don't give up on yourself by the way what's your favorite flavor of gatorade my favorite is this green apple ah it's my favorite I can't really tell you John but all I know is you should really not play with it because you can be you can make it worse pick up with the bomb y'all oh my god I found out about a couple years ago Angela I play primarily outside hitter um but I do a little bit of everything in these kind of leagues orange is good too oh yeah yeah lily um meshes math and math or g privately because I don't want the number on this on the chat because you don't want to randomize pop it into their snapchat privacy is everything guys when you hit the volleyball over your head with two posts this is a legal hit now in college yes in high school it really depends on the the the high school that you're in um because there are certain things that aren't illegal I know you guys tell me do that I'll tell you guys what the name is I live in north Carolina Amanda I live here come see me girl the game's almost over maybe I should snack are those gif power-ups uh I wish I had one right now never too late to think of my college charlotte north Carolina make club right now have you started recording yourself time is it this one 8 30 touch my body it depends on where league you're playing in if you're playing in college that's legal um if you're playing in I used to live in Pennsylvania math or g yeah yeah yeah Mia you should record your stuff starting to play volleyball um keep a record of recording so you should start recording your games um if you can get some shots of you doing different skills compile them together so that way you can get your uh take I used to live in Pennsylvania well just tell the best thing to do is try to talk to them um a lot of times when we are feel like we're not missing we're not understood it's a misunderstanding um so I would try to talk to them um whenever there's a good play go hey good game you know something like that just just kind of goes a long way we're about to play our next game I really hope that you enjoyed this live stream um make sure you share this with somebody you think you would need it if you want more inspiration from me follow me on instagram and that's coco.bolly so that way you can get more all right I'm gonna go play this one because my phone's gonna die and I don't want to cut out middle of the way all right you guys ready see you guys later bye bye continue to talk in the comments if you'd like to okay bye bye bye bye bye bye bye bye bye bye bye


This unidentified man, known only as 3x, claimed to be a member of a secret international crime organization and ended two people's lives without any reason. The criminal claimed a man's life after catching him having an affair. But rather than try to conceal the crime scene, he began shuffling through the victim's pockets while looking for a strange slip of paper. He later escorted the victim's mistress to a bus and handed her a note before leaving that simply read, 3x3x097. Just days later, a second crime unfolded that perfectly mirrored the first crime. Days later, someone sent an ominous letter to a local newspaper that was signed by someone calling themselves 3x. 3x eventually sent a letter directly to the police, claiming to have been working for a Russian spy organization. He claimed that both of the victims had been affiliated with the organization as well, and that 3x had been selected to end the man's lives, but he never explained why. No further letters were ever received, and both crimes remain unsolved to this day, and 3x has never been found.


Need to shave my beard at least my mustache. It's starting to Get a little out of control a little bush manning, but I am moving to the bush So technically I will be a bush man, so maybe I'll leave it so I'll fit in I packed away my my shaver. I don't know where it is So We're gonna let it grow. Oh natural So we're here working with YouTube trying to get videos uploaded and stuff Videos rendered except my computer's so slow. I'm gonna have to cancel this for now and then do that after I've been uploading like mad. I think my internet gets cut off tomorrow here Not that I haven't paid the bills I've been paying the bills, but I told them to cut it off because I'm moving right and I told them to cut it Off a little early because at first I thought I was moving the 23rd So I told them to cut it off after the 23rd. I'm not moving to the 26 So technically I'm not gonna have internet here for two days What am I gonna do I already packed away all my movies too Shoot Didn't think of that so yeah, we're gonna try to upload these videos now and So we're all caught up And then we're gonna go Do something else I really don't know what I'm trying to say here, but thanks for watching the vlog today guys Let's get started. I've been fiddling around on that computer way too long already. I've been on there four hours again And we are here at the mighty mighty mighty mighty mighty Tim Hortons drive-thru You know what's great about the place where I'm moving There's two Tim Hortons on my way to anywhere Where I'm living now, there's no Tim Hortons nearby I got to go way out of my way into Winnipeg to get a Tim Hortons right now Whether I'm going to work Or anywhere else Is it Tim Hortons on my way? So nice. I can visit my friends here more often And by friends, I mean my my drive-thru people Make new friendships. Do you have a drive-thru relationship with your Timmy's or Starbucks or Dunkin's wherever you guys go? In Winnipeg where I always went they they started to recognize me because every time I order I go super duper, right? What what do you want? Oh I got an email. Oh nice. Oh Spam Anyways So yeah looking forward to getting to know my drive-thru people here and I'm weird like that. Oh Just a few more days people and I move what is it today Saturday? Three more nights three more nights tomorrow. I go pick up the U-Haul already Can you believe that tomorrow's vlog will be me going to pick up the U-Haul and starting to load it up Still feel like there's so many things to do Hazel, how are you doing, man? Yeah, I won't say hi to you. Hey, come here Come sit. Be nice Are you excited to see everybody right now? I'm very excited man. I'll be more excited if we can see them outside I feel like they go outside Well, let's take them outside then you go outside, bud It's dark outside already. I got a letter from someone today one of you living in Arkansas I'm gonna read it right now I opened it before ready. Thank you very much. You sent me a letter all you people who want to send me stuff if you do I Never asked for anything guys. You guys don't have to send me anything I do appreciate these letters though. The real encouragement to me. I'm trying to open it with one hand here It's not really working It's a real encouragement to get letters. You guys don't have to send any big parcels to me or anything Honestly, I'm in the middle of a big move right now and I don't want to get lost because I got to change PO boxes, right? But everything will be forwarded to my new PO box anyway, but Really guys if you guys do want to send me something just you just send me a letter if you want to you guys don't have to send me anything big and Expensive I do appreciate when you guys do that I really really do it humbles me to see how generous you guys are but I don't ask for anything, right? But if you do want to send letters like this guy did to encourage me motivate me That's always welcome the PO box is always at the bottom of every description At the very bottom there's a lot in the description. I know but it's at the bottom there Or it's on the website on the contact us page. So Adam for Adam for He says I am 12 years old and I am a huge fan of you diesel in your vlogs huge is in capital letters That's huge And you're 12 years old I would like to congratulate you on acquiring your new home. You were a great guy You've worked hard for it. You definitely deserve it. I would also like to thank you for making your vlogs I enjoy them very much And the fact that you are willing to take the time to make them and share them on YouTube is awesome Thank you very much for what you do. I wish you and diesel the very best sincerely Adam for This letter was very professional You write very good letters my man You do a lot more of a professional job than me usually I'm just like hey, how's it going?   Oh, man. Thank you very much And you made me feel like making another video.   Oh, yeah, man. I totally forgot. Yeah, I'm gonna wash. Hi, man There you go. Good boy. You ready or what? That's this place is a mess for those of you who are new to the vlogs welcome like I was just telling you I'm in the middle of a big move so All of my stuff that I own is here by my door because we're loading it into the U-Haul to mo-ro But we're moving on Tuesday. I'm just getting ahead of myself a little bit from but we're all side Outside. Oh, it's raining. Oh, no keep the camera inside. Go do your business man. I'm a wimp.  He knows where the yard is He'll be back at the door right away. It's cuz it's raining But anyways guys I'll let diesel do his thing out there. I'm gonna put you guys down So I don't want to get the camera wet and I'm gonna go spend some time out there in the rain with diesel So today we've done nothing We actually went to go make a pass by my new house like a bunch of creepers When they parked right out in front of it, and I just stared at it just like this for like five minutes Just thinking to myself you're mine You're mine In a few days You're mine I was super pumped The more the closer we get to the day of the move the more excited I get. I don't know I've been talking about it a lot. I know but you guys probably understand you guys are all understanding people huh, so Until Thursday guys, there's gonna be no trucking videos. I should probably let you know that We're hitting the road on Thursday So if you only like the truck and videos Tuning in on Thursday because we're gonna be hitting the road and we're probably gonna be on the road for a long time Because I've had a lot of time off this month. I need to make some money to pay for everything or to Rebuild up my accounts, you know everything's paid for but I don't want to build up the house isn't paid for Who pays for a whole house out in cash really? I'm not that rich. I wish I could do that Can you imagine just buying a house and paying it out in cash right off of that? That is a dream One that I may never or may achieve I will or will not say no wait wait wait. I cannot confirm nor deny this You know what I'm trying to say right who knows maybe one day I'll be rich chances are So you may wonder truck of Josh What do you do when you're at home waiting to move with nothing to do? First of all, what does it mean to have nothing to do?  What's it like? What do I do when I have nothing to do I Edit vlogs What if that keyboard's getting all worn down already editing so many? Hey, we're at a hundred percent 100% This is a 125 and we'll do 125. I think that was yesterday, right? For you guys, but yeah, I gotta put this video together today yet and make it somewhat interesting because we really didn't do anything today Like I was saying we went and saw the new house We creeped it out for a little bit there stalked it went into the general store in town and said hello to everybody Remind them all hey, I'm coming in on Tuesday, and they're all very friendly Looking forward to getting to know them and Having that small town community, you know If you want to call it a town I've told you before right? It's more like a cluster of people who all decided to build in the bush in the same general area They put a post office nearby Presto, it's a town so that's yes Very very soon The vlog to be very different diesel. How do you feel about this move? How do you feel about this? Why are you in your cage, man? You want me to walk you up in there? That's why you put the food behind you hungry.   I feel fat Just a strong dog like you have anything to worry about I Feed him I swear I feed him he's just Skinny he's got a high metabolism and incredibly incredibly high metabolism Hey, seriously, he gets to eat all he wants And I know I've had suggestions from a dozen or so people about what kind of dog food to give him and I see him I see your comments there we're gonna get back to editing here guys and Doing a lot more nothing actually we're gonna watch some YouTube You might call this Research I love watching YouTube and vlogs to see how other people do them right and also to keep up with their lives I'm kind of addicted to their vlogs too. I seriously don't need anything else even Netflix I don't even watch that often anymore TV never watch it Netflix When I watch up when I want to watch a movie Netflix is the one to go other than that YouTube man Because that's real real reality TV for the most part watching vlogs of people. Those are real people That's why I like YouTube. Why do you like YouTube? Tell me in the comments. Why do you like YouTube? Well, Chris Perillo, you're on my big screen With a very nice drawing How's that make you feel? Watching Chris here and diesel's just acting very strange What did you do? You look very guilty Doesn't he look guilty What did you do? Dude, I can still see you He thinks that if he stands perfectly still I can't see him Diesel lay down. I can see you there man. I don't know what you did But I don't really care as long as you didn't break anything Everything else you can just clean up, right? So guys, uh, I'm just watching YouTube here like I was showing you And editing some vlogs keeping up with the YouTube And uh, it's pretty much my life when I'm not working when I'm not in the truck YouTube, but that's my life I don't have any spare time for anything else.  What are you doing here? McCarthy security. I never told you to scan. This has really been bothering me lately my computer virus Thingers have just been doing automatic scans Without asking me and it slows down my whole system And sometimes I don't realize that it's scanning until it's like almost done.  We're gonna go get the u-haul How many of you've driven a u-haul before leave me a comment down below if you've driven a u-haul How big was the u-haul now it doesn't count if it was just one of those little baby I'm talking the big big u-hauls. I'm getting a 26 foot truck. I don't know how big that's going to be exactly That's the biggest one they have probably not Hopefully it's gonna be big enough for all my stuff So tomorrow pretty much all this stuff is going to be in the truck out there And then I got to figure out how I'm going to get my bike in there and tie down Oh, and dad's coming with his trailer early next week to Load up the dog house because that's coming with me.  It'll be just easier to get it up the ramp onto the trailer That's pretty much the plans guys. I'm really looking forward to setting up my drum kit Really looking forward to that. I might even try to uh Start making a few videos of me playing drums once I get all the rust Off because I've probably be a bit rusty. I haven't had room for them I moved into this place now. So excited because I have three bedrooms here And I thought I'd have room to set them up This was the room that I originally wanted to set my drums up in But as you can tell, well, maybe not in the video It's not a very big room. So this room was my next option I was gonna set them up in here But as you can probably not be able to tell in the video This room wasn't big enough either The master bedroom is the only real room big enough to hold my drums But as you can tell it's already occupied by a bed A bed that isn't made because I'm a rebel And all my pillows like I have so many pillows Got two on there plus like how many do I got there? Too many I don't use any of them But yeah, so I couldn't set my drums up and it's been kind of disappointing My new house is a lot bigger So I'll probably have room to set my drums up And I'm really looking forward to playing them again. And once I get back into the rhythm Pun intended Then I'll be able to record some stuff and Show you guys and see what you guys think and put myself out there for you guys to criticize That's what YouTube is you put it on the internet and let the whole world criticize you Some criticism is constructive.  I never want to go there please guys I hope you enjoyed the video from today. I know I enjoyed making it for you I enjoyed putting it together and I know that I'm going to enjoy editing it because that's what I do Thank you for watching this. Thank you for being a part of my youtube family And for coming along with me on every day of my life regardless of what I'm doing So you supporters out there High five to you guys And I'll see you tomorrow 4 a.m. Central time Right here We're not going to be trucking just so you know we're going to be at home We're getting the u-haul and we're going to be You know moving Can't be driving a truck tomorrow. I gotta move But don't worry Thursday. We're getting back in the truck. All right guys Thursday. Can we wait that long? We'll see you tomorrow 4 a.m. I don't know what I'm doing


Dear audience, I would like to congratulate International Idea with its 25th anniversary. Of course, democracy itself already dates back over 2500 years, which is also cause for celebration. Today it is as important as it was in ancient history to ensure fair and effective representation of the people. We as the Netherlands are long-term supporters of international idea. Throughout the years we have very much valued the tremendous work, events, tools and studies of the secretariat and our international cooperation with Idea Member States in the Council. Today we celebrate Idea's anniversary during the global Covid-19 pandemic, a crisis with unprecedented effects. Also on democracy and elections worldwide. Idea rightfully addresses these risks and puts them on the international agenda. This to me shows the continued value and agility of international idea. I firmly believe that Idea's efforts are very important in advancing democracy both in context where it's newly embraced as well as in established democracies. Congratulations with this milestone.


Always do your best. What you plan now, you will harvest later. Creative Earth Institute of Photography


Abstract estetrol, E4, is a newly discovered natural estrogen which is produced by the human fetus during pregnancy. Its physiological role is still unknown but it is currently being used in a new combined oral contraceptive pill and is under investigation for use in menopausal hormone therapies. E4 is the estrogenic component of this new contraceptive pill and has been extensively studied in both preclinical and clinical trials. Despite the potential risks associated with estrogens, E4 appears to have a lower impact on non-target tissues than other estrogens, making it a potentially safer option for contraceptives and menopausal hormone therapies. Recent research suggests that E4 may be more selective in its actions and target specific tissues, resulting in fewer side effects. This article was offered by Céline Gerard and Jean-Michel Feudat.


And our crews with the news giveaways back this summer as well. Every week night throughout the summer, we're announcing five potential qualifiers. A grand drawing happens in August and here are tonight's potential qualifiers. Rita Latterbra of Bemidji, Bonnie Peterson of Bovi, Wanda Nelson of Shevlin, Matt Leapis of Bemidji and Karen Erickson of Baxter. You see your name, call us at 2 1 8 3 3 3 0 4 1 before 5 p.m. on Wednesday. If you do so, you will qualify for the grand drawing. Happening a couple of months from now. We still have a couple of months left. We look forward to it all summer, but then the summer is pretty much over at that point. You'll take it. If you've enjoyed this segment of Lakeland News, please consider making a tax deductible contribution to Lakeland Public Television.


On the next report, the presidential candidate of Labour Party Peter Albee has charged the local organizing committee of the party in Lagos State to work towards a Nigeria of production and make it the watchword of the party. Albee gave the charge at the inauguration of 20 local government chairmen and 15 executives to stare the will of the party at the grassroots level. According to him the inauguration is the beginning of the journey to moving Nigeria forward through service of the party. Two months don't have moved from 700 to 1000. You can do this. Production, production, production. Meanwhile, the national chairman of Labour Party Vs. Julius Avere said the party is ready to lead the struggle of a new Nigeria and is said to take actions that would enlarge the party. We are ready to lead the struggle for a new Nigeria. We are ready to continue to pursue a mandate and I'm very sure that the judiciary will do the right. We are going to ensure that Labour Party will truly and really become the voice of the voiceless. We shall show to the world true opposition political party and we will make the difference. That's what a political party is and I hope that as we get to the grassroots embed, the policy ideas will come and get debated at those levels and determine how those who go forward to lead act. We cannot have a society where the National Assembly is in a completely different space from the people. The more people suffer, the more National Assembly enjoys. The more people in power enjoy. That is not democracy. Service to the people, our local government gentlemen, it is for them to be concerned about the people, to be concerned about the environment and to also make sure that any Labour Party is represented. They show exemplary behaviour, exemplary leadership to the people so that the so-called leaders in courts will see how people, who have the competence, the capacity and the love of humanity lead.


In this video, I'll demonstrate how to use Git as a version control system for collaborative writing with LaTeX. This is particularly useful for mathematicians who want to collaborate on writing documents together. So I'm not going to focus on using Git for things like supporting compiling and testing and so on in all the various programming frameworks. Instead, I'm going to focus primarily on how you can write tech in a coherent way with collaborators, keeping track of changes as you go. I'm doing this on a Mac. The procedure is essentially identical on any Linux computer. Say if you're running Ubuntu or Debian or Mint or some other variant of Linux. So I'm going to need two things open. First of all, I'm going to need a terminal and a web browser. Now there are three main services that people often use. You actually don't need to use any of these services for Git to be effective, but it does make everyone's life a lot easier. The three services that you may have heard of are GitHub, Bitbucket, and GitLab. Functionally, they're all essentially identical. The differences are in their commercial business model and details of the user interface, but they all have the same essential features of collaborative repositories, issue tracking, comments, and so on. In this demonstration, I'm going to use GitLab. With GitLab, you can either make an account or if you have one of the existing accounts for Google, Twitter, GitHub, or Bitbucket, in fact, you can use any of those as a single sign-on system. So I'll use my Gmail account here. Okay, so when you log in, you'll see a list of projects which you participate in or which you've starred. In this case, I'll use example for video. So this is the front end for a repository online. There's a lot of detail here, most of which you don't have to pay attention to right now. The key thing to recognize is that this repository is accessible from your computer to be cloned using one of two protocols, either SSH or HTTP. Of course, SSH is the standard secure shell system ubiquitous on Linux, BSD, and Mac computers. It's also possible to use on Windows using Putty, but that's a subject for a different video. So in order to access a repository through SSH, I need an SSH key. This is an encryption key that both identifies me and ensures the data is valid and secure. So in a terminal, if you don't already have an SSH key, you can generate one with the command SSH add. Sorry, SSH key gen. You should save it in the default file. So when it says enter a file where you want to save the key, just simply hit enter. Now your key should probably have a passphrase, so that if someone steals your computer and they get access to the key, they can't access all of your personal information. So come up with some passphrase, type it twice as always for verification, and you get to serve mysterious output. But the key point here is that in the directory called .ssh inside of your user account, there are now two files. Let me go there. The two I'm looking at are idrsa and idrsa.pub. This is a key pair. Idrsa should be kept secret and private, whereas idrsa.pub is what you send to other computers, other servers, and other services to make sure they can identify you. So if I look at this file using, say, cat as a standard print some output command, the pub file looks like this. It says it's an ssh key of type RSA. It has this, which is some encoded, you know, large number for the purpose of doing RSA encryption. And then it has a comment, which is usually just your username and the computer name. Okay, so to make GitLab really work, in your account, under settings, you have to add this key, ssh keys. And so, again, I want to account settings, and then under all these various things I have ssh keys. And I'm going to paste in this key. And this is, I'll just call this sample for video key. So now if I look at that same list of keys, that key is now listed. So as long as I'm on a computer with that key, namely this computer, I can ssh into GitLab. And access this repository. So, back on the command line, what I will do is I will run ssh add. And then ask me for the past phrase that unlocks my key. So now this is identity added. So if I try to ssh somewhere, it's going to try to use this key to both authenticate me and keep the connection secure. Okay, so that's how we set up our account to access information. You only have to do that once, generate a key and upload it. Henceforth, that identifies you. Let me go back to my projects. So this is a repository I want to clone. Here's the link to clone it. So let me do control C. And I will do ssh, sorry, I will do git clone. And just paste in that address. GitLab.com, then my username slash example for video.git in this case. So it'll look something like this. This git command is calling ssh. This is sshing to git lab using my private key that we just generated. And then it's making a local directory. So if I list my local directories here, the most recent one is example for video. And it made that directory which is now a clone of this. Okay, so this is currently empty. Let me add some important things here. So let's suppose I add a readme file, my awesome project. I can add a quick readme file. It's useful to have it say actually something useful, of course, maybe a quick description of your project, but then some other instructions for someone who might want to know how to use it if you're doing collaboration. So for example, I could say the following. Please do not commit PDFs, aux files, or other short-lived results of compiling Leitech. This makes the repository messy. Please only commit tech, Bibtech, PNG, JPEG, et cetera, as necessary to compile. The thing about a source code repository like GitLab or GitHub is that you really want to keep track of the things you are physically inputting so that you can run differences on them historically and see what you've changed. The actual PDF that's being output, everyone who has access to a repository can generate that themselves using PDF, LaTeX, or whatever their favorite LaTeX compiler is. So really the things that you generate, your tech file, your .bib file, any images that you're going to include with slash include graphics, that's what you want to include, much like you would say when you're uploading to the archive. All the aux files and BBLs and log files and even the PDF or DVI itself, you don't really want to commit those. This will be automatically generated. Okay, so now this is a file I want to add to the repository. So I say git add, readme.nbmd and I can say git status. So git status says, first of all, branch master. So git keeps track of history in a sense of branches and commits. And it says I've added a new file and I'm going to commit it. So I say git commit and you can give it a message like if you say dash em you can say I added a new file or the readme. So this is now committed. However, it does not yet appear on the online repository. What I have to do next is push it. So if I say git push, git remembers where this repository lived on GitLab and it pushes it there. So now if I reload this web page, notice this has my readme file as the front page. There's a set of instructions for people to use. That's the usefulness of a readme file. Moreover, if I look at the files, it lists the readme file, which I can view. If I look at commits, it shows that I added this commit with my message. I can examine this and I can look at the files that were added and what was changed in them and so on. If there are multiple branches, you can examine the branches. Currently there's only master. And you can look at a historical tree of all the changes and what's changed from change to change. So one thing that might happen is you want to have a tech file. So here's a new file you added. What I'm going to do is git add and push. Ah, I did not commit. This is one of the key ideas is that you always have commits.  So git commit, let's say, added a simple tech template. Git push. So now you can see under files, I have both files. If I look at commits, if I look at the commit itself, I've added a new file. You can look at this in various ways, inline, white space, etc. Okay, so now consider the following situation. Perhaps some other user has made some changes and you want to incorporate them. You would do that with git pull. So usually what happens is you say git pull and that pulls in changes from the remote repository.  So it's pull, edit, commit, push. Pull, edit, commit, push. Over and over and over again. The key advantage of this is you can really keep track of history. So for example, let's suppose I make some changes to the readme file. Like I want to do that. I want to put a paragraph break here and maybe I want to change some grammar and maybe I want to edit my tech file a little bit too. Clearly I had a typo in here. Of course I'm adding this in vim for the sake of being quick for this video, but you could use tech shop or anything else. As long as it's something that reads and writes the file, you can use it. So if I look at this directory, of course, I've got my readme, I've got my example.tech, but I also have this other garbage, oxloginpdf. I'm going to add those to a file called .gitignore and the reason is that if I do git status to see what it's changed, I don't want to see all those files. So for example, let me go back and change this. Git status always tells you sort of what's changed since your last pull and it says I've got all these untracked files, example, oxloginpdf. You're going to have those every single time, so you might as well ignore them. I'm going to add the .gitignore file so it stays with the repository status and so now if I commit, I'm going to commit this file in those two changes. So I'm going to give it a message say updated tech, added, oops, let's type correctly, updated tech, added ignore file. Now I'm also going to use the command dash a to say commit everything. Now I'm going to push and it's online. So now if someone looks at the repository, they see the current files, but I can look at the commits and see what's changed. So for example, the most recent commit, you can see line by line what changed. I changed this typo and .coment document. I added this line, I added that notice, right? So you can go through and really see exactly what changed, even character by character. This is extremely useful for collaborative help because you can see, oh, that person only worked on section one. Or the changes to section two and three because there weren't any. Okay, so the only other subtlety that there is in using Git is that sometimes two people have worked on the same file at the same time and they've both committed. In that case, you have to do what's called a merge. In almost all cases, merges are automatic. You'll pull, Git will warn you that there's a merge. You'll say git merge, and you'll commit and push back. The only situation that won't work on is if two people added exactly the same sentence or exactly the same line in a way that cannot be automatically disambiguated. So if I rephrase a single sentence one way and you rephrase the same sentence a different way, it's very difficult, of course, for a computer to figure out what to do. In that situation, what you do is you look at both, it gives you both versions of the file and you simply manually decide which one you want to go with. Obviously, that's always the issue with collaborations is at some point you have to decide exactly who's going to take precedence when writing a certain sentence. However, for most projects, different people are working on either different paragraphs or different sections of the same file or maybe even on different tech files. Maybe one person is generating images while the other person is writing some sort of method section. In which case, Git just keeps track of all the changes. It knows who did what. You can dial through it historically and keep track. If you ever want to know what's new in the repository, you can get the poll and it'll bring you up to date. Okay, that's all for now.