Welcome back to theCUBE everyone. Lisa Martin here on the ground in Las Vegas at Coupa Inspire 2022. This is our second day of coverage here. There's been about 2,400 to 2,500 folks at the event this year. People are ready to come back. I've been happy to talk with lots of Coupa folks, their partners, their customers, and I've got both a customer and a partner here with me. Heidi Banks joins us. The Senior Director of Global Procurement at Jable. Heidi, it's great to have you on the program. Thank you for having me. Give the audience an overview of Jable and what you guys do. So Jable is a $30 billion manufacturing solutions partner that provides contract manufacturing services for 450 of the world's largest and most premier brands around the globe. Most people don't know our name, but we're the wonderful face behind the name. What you guys had, I was looking at some stats, over 260,000 employees across 100 locations, very customer centric. You guys are as is Coupa. There's good obviously synergy there, but you had some objectives from a global procurement perspective. What were those? What were some of the challenges that you wanted to solve? So about seven years ago, Jable went on a journey to identify what challenges we had out in the indirect procurement space. Being such a large global company, we had no idea what we were spending on indirect at the time. After a little bit of digging, we found out that we had over two billion in spend that was untapped from a category management perspective. And so we knew that we needed to grow as a company and buy technology as a foundation. As our goal and our mission in the company is to be the most technologically advanced manufacturer solutions partner for our customers. Was there any sort of one thing or a compelling event seven years ago that caused you guys to go, we need to be really getting our hands around this indirect spend. So we started off by bringing in category managers and they were doing an amazing job delivering savings in our contracts. But we had no way to deliver that out to the company and the company being so big and so many different jurisdictions and countries around the world, you could negotiate the best contract in the world, but if you couldn't communicate it out to your users, then it was a challenge to really capture that savings and make sure we were delivering bottom line savings to the company. And you guys, we're talking about three different SAP ERP systems. So a lot of technology in the environment, what were some of the core technology requirements that Jable had when it came looking for the business spend management solution? Yeah, so we were looking for something that was very user friendly. Of course, Koopa takes that box very well. Also something that could drive governance and policy controls. Again, challenging being such a global organization and making sure that things were going according to our policy into our global category managers to be sourced and negotiated for the company. We looked for one that was end to end from a business spend management platform perspective. We wanted something that was integrated and could cover three ERP systems from one pane of glass across the company so we could get great analytics without having to search in so many different places. That is so key. I was talking with Rob, I was talking with Raj and they were all talking about how those silos still exist and how they're helping organizations like Jable break those down and give them that single pane of glass as you mentioned to be able to see, to get that visibility into indirect spend, for example. Talk to me about the solutions that you implemented from Koopa. So we started off with Koopa's procure to pay system. Really our focus was to get off of our old system as quickly as we could and get everyone managing on the same policy controls, approval flows. We then also had analytics. So we had Koopa AIC and brought in analytics and in the last year and a half have also deployed strategic and tactical sourcing through Koopa as well and Spengard from an audit control and compliance perspective. So then the phrase sweet synergy then actually probably means a lot to you. Koopa was talking about that during the keynote this morning. Your Jable is living that sweet synergy kind of experience through Koopa. That's right. As we source in Koopa and we can see are there different behaviors that we need to look into? Maybe suppliers that are bidding at the last minute and winning or less than desirable number of suppliers coming in or duplicate invoices and being able to really look through that and see Speng patterns that we wouldn't otherwise uncover is highly important to us from a compliance standpoint. We've gotten great value out of that solution. And in terms of value, one of the things I know that was important to you when you were looking for the right technology partner was you wanted to involve other folks within the organization across IT, other lines of business. Talk to me about how important that was to bring in that cross-functional team to help make the right decision. Yeah, that was one of the most critical things that we did. We needed to make sure, especially being an SAP shop, we needed to make sure that we were standing back and really being impartial in our decision and driving a non-bias decision in that RFP process. And so we got our executives together, talked to them about the value drivers in the ROI that we could do if we had all of the right support from the right departments so that we could avoid resistance as we tried to deploy in such a rapid way. We brought IT, legal, users together, procurement, and in advance did a balanced scorecard approach to say these were the important factors that we had, whether it was IT infrastructure, whether it was capabilities to make sure that when we came out of that decision and we picked a solution, we could all look at each other and have a handshake and say it was the right decision for us as a company. And so no departments had pushback at that point because of that approach that we took. That objective approach that you took. That's right. Let's talk about some of the outcomes. I look at, actually let's not, let's talk about your deployment first because you guys started with probably your most challenging sites whereas other folks might go, let's start with the low-hanging fruit and kind of work our way up. Jable said, nope, we're going to flip the script on that. That's right. So we went with what we call an East to West strategy. We are heavily concentrated in our Asia markets. And so we also wanted to deliver our ROI as quickly as possible and get our spend into the system as quickly as possible. So we went live with 12 sites, 11 mega sites in China and our corporate headquarters in St. Petersburg in order to get that spend in as quickly as possible and get our ROI delivered. So we started in China and the US then in a second phase deployed the rest of Asia and then the US and North America and then over to Europe. So we went regional from a time zone perspective but also just, I say go bold. You know, I hear a lot of people that start small and then grow but if you want to deliver that ROI and get your money out of that system as soon as possible, go big or go home. I like that, go big or go home. Well, it's like Mike Ebeling was talking about this morning from Not Impossible Labs, commit and then figure it out. And I just thought, you know what, that's actually brilliant advice because it's probably the opposite that a lot of us want to. We want to be able to figure this out and then go, okay, we can do that. And he said, no, do the opposite. Do the opposite. Do you have to get buy-in from those cross-functional folks to say we want to start with our most challenging sites first? Was that a team decision? That was a decision that we did just basically to get that ROI delivered. And we also had a really strong team that still partners with our Coupa admins today that were really invested in getting onto a solution where they can automate and drive control and compliance. And so not only did we involve the team in this solution selection, but also in the global design. So we brought different cross-functional departments together into one location together. We made all of our decisions on how we were going to configure Coupa. So that way, again, all of our divisions and departments had buy-in to how we were going to move forward. And then we went from there. Well, and in that case, everybody feels like they have a stake. That's right. In the issue, they have a vested interest. That's right. Which is critical for these types of large projects to be successful. That's right. So they were involved in the RFP process. So they knew why we were doing it. And they were then involved in the design and how we were going to set it up so that they knew that they had a vested interest in how it was going to perform in the end. And then of course, there were things that we had to tweak. So we needed to have a design committee that we could come back to and make changes as we needed to make changes throughout the projects. You don't always get every single decision right the first time, but you need to be nimble and make changes fast and get consensus across the company. Right. Talk to me about some of the outcomes. I know I've seen a lot of stats in your case study. And I always love those numbers that we just jumped out at me. Talk to me about some of those metrics-based business outcomes that Jable is achieving so far. Yeah. So in the last four years, we've had a heavy focus on catalogs. So actually in the last few months, we've gone from 20 to 30% by using Coupa Analytics and drilling really into the details and putting really great category strategies in order to drive more catalog penetration. We've got great stats around electronic invoicing, especially in certain countries where people think it's not possible. Right. There's a great change management story we have for what we've achieved in our Asian markets around electronic invoicing. And from an ROI perspective, we were able to deliver 3x our ROI by the end of year two, which we projected would take three years to do, and 7x by year four. So we had a very conservative and achievable ROI that got the buy-in, and then we were able to accelerate it by being aggressive, but also with a great solution, it was easy to then get that done. You talk a little bit about the change management that you were able to achieve in the Asian market. Change management is a difficult thing to do. People are resistant to change. One of the things we've learned in the last two years is sometimes the change comes and there's nothing you can do about it. But how did you affect that change management within that culture in the Asian market? Yeah, so with the executive buy-in that we had, because they knew that there was high potential for us to deliver an ROI, we had executive sponsorship that helped us get through some of those barriers. So if we decided not to bring certain users into the system, for example, and there was pushback that they needed to have access, we had executive messaging as to why from a policy governance and control standpoint, we couldn't break that. So we used our executive's voice and their support to do that, but also we brought in a great system that was user-friendly and so we didn't get a lot of resistance in that sense. So they actually embraced the change compared to the solution we had in place before. So by making the right selection from a user-centric company, we also didn't get as much resistance there as well. That's nice. The path of least resistance is good, especially if you're not exactly sure if you're going to find it, but verifying that and getting that ROI is probably a big win. Talk to me a little bit about, you guys liked Koopa so much, you had such, you mentioned 3x ROI within, you said the first year? With after year two. After year two, 3x ROI.  Talk to me about that. What does that mean? What are you guys doing as partner? Yeah, so this is a super exciting thing for us to adventure into. So we pride ourselves on, our theme is built for practitioners by practitioners. We've run the system every single day. We've been running it for years. So my team members are deep in the knowledge and capabilities of Koopa, its functionality, how to manage it every day, how to get the most value out of it, and we want to share that knowledge with other Koopa customers to get the most value out of their system as well. So whether that's optimization and helping them get more out of their system or whether it's roadmap or assessments and in our perspective or even doing that new implementations, we're excited to venture into that area of services with Koopa as a partner. Are you, have you guys started doing that yet? We, today is our, this is our first Koopa Inspire as a partner, which is exciting and we literally just got started in the last few months. So we are working on getting our first customer here, hopefully very shortly and I've had a lot of really great conversations with customers at the show so far. That's one of the great things that Koopa took the risk to bring us all together because there's, they have a phenomenal community of which you guys have been a partner you said I believe about seven years but there's nothing that replaces the connections that you make in the community that is grown from doing events like this. I imagine that you've gotten to talk with a lot of prospect, prospective customers who what, how did you do this? This seems like an impossible feat that you've gotten to share with them. This is doable. Here's how we did it. That's right. So fortunately I've been at previous inspires as well so I've gotten to talk to people that I haven't seen in a couple of years which is always exciting. I've been able to talk to customers that I've done referrals for with Koopa before that are now Koopa customers and we get to talk about that and also those prospective customers and helping them know that it is doable. It is achievable. You can get consensus in a decentralized company where all the sites, if you have lots of sites in countries have their own autonomy, you can do it. You can do it fast. You can do it effective if you take the right approach and so it's exciting to get here and share that opportunity and our adventure and our journey with Koopa and the journey is only just beginning. Right. What are some of the things that you are excited about in terms of the innovations that they've announced at the event? I know Koopa is very much symbiotic with its customers that the community very much generates a lot of the direction in which the technology goes but what are some of the things that you've heard announced that you thought, yes, they continue to go in the right direction? Yeah, so there's some actual foundational capabilities around things like payment agreements and group carts and things that actually we've contributed through their customer cabs or VP sessions with design, just doing collaboration together but I'm also excited to see some of their price benchmarking that they're doing so that we can know how well are we doing from our pricing standpoint and also where they're going with supply chain. I'm excited to see where they're going with that. Being a big supply chain company ourselves, we're hoping that that all turns out to be something that we can innovate with Koopa on and hopefully have in the future as well. Well, as they said, Rob said it to me just an hour ago, they're tip of the iceberg but what it seems that you've become Heidi yourself and Jable is really kind of an influencer within the Koopa community. We appreciate you coming by theCUBE, sharing with us what you've accomplished and how you're expanding your Koopa partnership into helping other companies. Fascinating. Thank you again for having me today. My pleasure, all right. For Heidi Banks, I'm Lisa Martin and you're watching theCUBE's coverage of Koopa Inspire 2022 from Las Vegas. Stick around, my next sketch joins me momentarily.


Lipton tea and Lipton soup present inner sanctum mysteries. This is your host of the Inner Sanctum, welcoming you to another half hour of mystery and terror.  Don't just stand there, come on in. We've been fixing up the place, making it more homey. Yes, you see that beam over there with the rope hanging down. You just stand on the table, put your head through the noose, and that's right. It's for the convenience of anyone who feels like hanging around after the broadcast. I wish you wouldn't say things like that. Oh, you're right, Mary. I'm a bad host. Here, I invite everybody to hang around and there's only one rope. I guess we'll have to hang together instead of hanging separately. Now please. First, of course, we want to hang ourselves with a black ribbon that comes with that Lipton sterling silver medallion. We've got plenty of them, haven't we, Mary? Well, I don't know. Thousands of women are writing in every day for that special sterling silver medallion. So I'd advise all of you ladies who want to own one to send in for it tonight. Yes, they're going mighty fast because this medallion is made of solid sterling silver and it's decorated with the Chinese symbol for good luck. The medallion is just the right size, too, about an inch in diameter. You can wear it as a necklace or a choker because it's hung on a narrow black ray on satin ribbon, or if you wish, you can simply add it to your charm bracelet. And here's how you get this handsome medallion. Listen. Just send 25 cents and the box top from a package of Lipton's, the tea with the brisk flavor, to Lipton Tea Box 92. That's Box 92, New York City. Right, Mary, I write down the address on the cuff of my shroud. And our friends tell me, do you like holidays?  It's called Dead Men's Holiday. And it's an original radio play by that scriptic mystic, Robert Sloan. Yes, and our star tonight is Myron McCormick, who plays the role of Eric. In the waterfront, in a gloomy shack where death power's near, the man stirs uneasily on a blood-stained cut. As he struggles for the last breaths of life, his tortured mind forces words to his lips. They... they don't have to tell me. I know I can't live more than a little while longer, but I don't want to live. I want this nightmare to end as it should have ended long before that day I was hurt on the train. Sitting in a coach, looking out the window, and then suddenly the train shuddered to a violent start. The door looked to be clear out of my seat. It threw me against the glass window, and I hit it. I was stunned. But in the back of my mind, I could hear the conductor quietly in the passenger. It's all right. It's all right, please. It's all right, I tell you. Nothing serious has happened. It's like an empty car on the grade crossing. The engineer had a jam on the brakes. Has anybody heard? Anybody need a doctor around here? The conductor was coming down the aisle, questioning passengers, looking them over. My head was clear now. Immediately, I thought of my wife in the seat next to mine. I turned to see if she'd been injured. But there in the seat which she had occupied was a man I'd never seen before. He spoke to me. You all right? Yes, I was shaken up a bit, but I'm all right. You've got anasty cut on your lip. All right. I guess it was a glass. Excuse me, please. What's the matter? My wife. I was looking for my wife. She was sitting right next to me. Eleanor? Eleanor, where are you? What's wrong, sir? My wife. She's gone, conductor. She's gone. No, no, no. Don't get excited. She was sitting right next to me, right where this man is sitting now. You must be mistaken. Why? There wasn't any woman sitting next to you. What are you trying to tell me? My wife was sitting in that seat. All right, all right, sir. If she's on the train, we'll find her. At this time, you've got to come with me and have that lip of yours. I'll until I find out what's happened. Nothing's happened, mister. You're just a little dazed, that's all. Your wife isn't on this train. That's a lie. Why would I want to lie to you? I don't know what your reason is, but you're trying to hide something from me. I'm willing to swear you bought this train alone. How do you know that? Because I've been sitting next to you ever since you got on. I was taken to a hospital. I'm given an anestheic. When I came to, a doctor was standing over me. He said I was well enough to get dressed and leave, but... When I mentioned the disappearance of my wife, he acted strange. You had a severe shock, Mr. Keating, and sometimes an accident like this has a way of playing tricks on the mind. You don't believe that my wife was on that train. I don't see how she could have been. Any number of the passengers were questioned. They all told the same story. You got on the train alone. So you're in on it, too. I beg your pardon. You're on the railroad and the man who was sitting next to me, you're all in on it. What are you trying to do to me? I don't know what you're talking about. Don't you? Are you sure this isn't some kind of a plot to try and drive me out of my mind? I think you need a rest, Mr. Keating. Just look at yourself for the mirror there.  I'm all right. Good heavens. Doctor. What's the matter? My face. What have you done to me? What's happened to my face? Why, nothing. I had to put a few stitches in your lip. It's not my lip. It's my whole face. You've done something to it. It's different. Mr. Keating.  I went straight to my house on Pine Street. I had no keys, so I rang the bell. Hoping against hope, my wife would be there to answer it. But when the door opened, I was... face to face with a gone, middle-aged woman I'd never seen before. Yes? I beg your pardon. Come on, answer me. Who are you? I'm the housekeeper. Don't lie to me. We don't have a housekeeper. What are you doing here? I don't see why I should answer your question. You'd better answer them. I'm Mr. Keating. Who? Mr. Keating. I live here. Where's Mrs. Keating? What have you done with her? You must have the wrong address. What do you mean? Nobody but the name of Keating lives here. What? I work for Mr. and Mrs. Drury. Don't you see the name plate on the door? Yes, I see it. When did you put it there last night? You got the wrong address, Mr. Keating. I have had I. You see that picture over there? The one on the hall table? Yes. That's a picture of my wife. I beg your pardon, sir, but that's a picture of Mrs. Drury. I didn't know anybody by the name of Drury. I couldn't imagine why he or anybody else would go to so much trouble to keep me from my wife. I walked down to the corner drugstore to form the police. But just as I got there, a car drove up and stopped. And it was the man who sat next to me on the train. I hurried over to speak to him. You remember me? Well, yes, of course. Did you find your wife? No. Oh, I'm sorry to hear that. Can I be of any assistance to you? I work for the railroad, you know. I had a feeling you did. What's your name? Drury. Drury? Ah, you live in the White House around the corner? The one on Pine Street? That's right. How did you know? I was just over there. I thought it belonged to a man named Keating. Well, it did originally. You knew him? You knew him? Yes. Why do you speak in the past tense? You sound as if the man were dead. Well, didn't you know? He is dead. You can't imagine what it was like to have him tell me that Eric Keating was dead. I was Eric Keating. I hurried away from him. Kept walking toward the center of town. But it wasn't long before I realized that I was being followed by a man in a gray hat. I waited until he caught up with me. Then, as he started to pass, I stopped him purposely to get a good look at his face. Excuse me. Yes? Can I trouble you for a match? Certainly. Thanks. President. Wait a minute. Why are you following me? Who says I am? It's pretty obvious. Now, you'd better tell me what your game is or I'll call a cop. That wouldn't do much good, mister. I'm on the force. What? St. Clausman. Connors is the name. What? I don't understand. Why are you watching me? That's my business watching people. Your face looked kind of familiar to me. What's your name? Eric Keating. Say again, mister. You better tell me the truth this time. I am telling you the truth. Why don't you believe me? Because I happen to know where Eric Keating is right now. I saw his grave just the other day. Yes. Yes. He's buried in the same cemetery as my sister. Been buried for six years. I had a feeling that Connors was lying. When he let me go a moment later, without proving my identity, I could have sworn he wasn't a detective. But I had to make sure I had to catch him in a lie. I took a bus up to the cemetery. It was dark at the time I got there. I had a flashlight, and with it, I saw the very thing I hoped I wouldn't find. My name on it was like a blinding light in the darkness. And for a moment I lost my senses. Insanely, I dug into the earth with a piece of sharp stone, determined to see the empty coffin, or the bones of the man who had been buried in my place. What are you doing, Mr. Connors? You'd better come with me, Mr. Why? What's wrong? What have I done? Killed a man, maybe. What? Here. Look at this police, actually. That's right. The picture underneath those words is yours, or your twin brother's? No, I'm not this man. I may look like his picture, but I'm not the man. The king of princes settled that. You've got his on the circular. Now we've got to get yours. Any objections? Yeah. I won't go with you. To being wanted for murder, dead or alive, and this guy Keating seems to fit both conditions very well. I'd hate to see him get killed, though. It'd be like killing two birds with one stone. I'm really sorry for that poor man. He's so confused. I should say so, Mary. You're digging up a grave and finding yourself in it. Well, that proves that a man can be two places at the same time. Nonsense. That's impossible. But you know, as far as killing two birds with one stone is concerned, that's easy. Any lady can do that just by sending in for the Lipton sterling silver medallion. What? Yes. You see, this sterling silver medallion is not only lovely, but it's a very useful piece of jewelry as well. It's just the thing to brighten up a simple silk dress or a dressy suit. And it can be worn as a necklace or a choker, or simply by removing the narrow black ray on satin ribbon on which it's hung, you can add it to your charm bracelet. And the medallion makes such a smart appearance. It's made of real sterling silver, and it's decorated with the Chinese characters that stand for good luck. So you might say the medallion is a Chinese good luck charm. And best of all, ladies, the Lipton people are making it easy for you to own one of these handsome medallions. All you have to do is send 25 cents and the box top from a package of Lipton's, the tea with the brisk flavor, to Lipton Tea Box 92. That's Box 92, New York City. Well, Mary, if the medallion really brings good luck, I hope our friend Eric Keating sends for one because he's going to need it. When we left him, he was telling us how a detective named Connors was about to arrest him for murder. Eric resisted and they struggled at the cemetery. Connors fired a shot. A bullet went through my left arm before I could reach Connors with the stone I had in my hand. I pounded it against his temple. He dropped to the ground, unconscious. Then I ran as fast as I could, holding one arm with the other, losing blood all the time. Somehow I got away. I was exhausted by the time I staggered into the doctor. Well, I guess you'll be all right now, Mr. Keating. Thank you, Doctor. Tell me, how did you happen to get this wound? I... I... I was carrying a jar, and I fell. You'd better not lie to me, Mr. Keating. The bullet was still in your arm. Who shot you? I don't know his name. I don't have a great deal if you did. I have to report this, you know. So you'd better tell me the truth. I will in a moment, Doctor, but... First, I'd like to ask you a favor. What is it? Do you know anything about fingerprints? No, not a great deal. But you must know something. Here, take a look at the ones on the circular. Why is the circular torn in half? Never mind about that. Just look at the fingerprints. Now, look at the ones on my hand. Yeah. Would you say they belong to the same man? Unquestionably. Of course, I'm not an expert. No, neither am I. But I can see that those are my fingerprints, all right. Somebody's done a perfect job of framing me. Either that, or I am a murderer. Mr. Keating, suppose I just report my work to the police and let it go at that. I can't let it go at that.  I've been framed every possible way. If I let it go, I'll be sent to the chair. No, no. Not if you're innocent. I can't take the chance. Well, I'm very much afraid you'll have to. I reached with a paperweight on his desk, and then... Keating, put that down. On the side of the head, his body dropped to the floor and I bent over him. My heart was pounding against my chest. Something in the back of my mind kept driving me on.   Kill him. I don't know why, but I struck him again. And again. And again. Until his lifeless body choked out its last breath. And then I knew I was a murderer. The way in the darkness took a bus to a neighboring town. I had a room in a boarding house. I stayed there three days, hiding, not going out on the street. Then on the fourth day, the landlady paid me a visit. You'll have to get out of here. I can't take a chance at having you around any more. Killing that doctor. Weren't you in enough trouble already?  I gotta think. You've got to get out of here. They'll be searching this place before you know it. Why? Because you were here before. I never should have let you come back. Come? Now get your coat and beat it. Where'll I go? Take it easy. I never let anybody down yet. Here, this is the address of a shack I own over near the waterfront. You can hide out there for a while. Any food in that shack? Never mind about that. I'll get in touch with Ruth and tell her where you are. Ruth? Yes, go on now. Get out of here before it's too late. Waited in the shack for two days before this girl, Ruth, showed up when she did get there. The first thing she said was, Gosh, you look terrible. Yeah, I know. I've been through a lot. Well, stop working on these groceries. You must be starving. Thanks, I am. I never thought I'd see you again. Huh? Why'd you do it? I couldn't help myself. He was going to turn me over to the police. I don't mean the doctor. I mean Richie. Oh? Richie? What are you looking at me like that for? I... I'm just trying to think. You should have done something before you buried his body where you did. They found it the next day. Stop it. Stop it. Will you? I'm going out of my mind. What's the matter? Richie rules. Drury, the landlady. What is it gonna stop? Hey, take it easy. I gotta get out of here. I gotta get out of here right now. Don't be crazy. You'll get caught. I don't care if you got a car. Yeah, but... Come on. Let go of me. Let go of your house. Come on. Where? Where do you want to go? Back to my house. I've got to find my wife. In the dark, we drove to my house on Pine Street. Ruth waited for me in the cars. I sneaked into the garage and came up through the cellar entrance. The house was dark, except for a light in the study. My wife was sitting there alone, reading a book. Eleanor. Eleanor. Is that you, George? No, dear. It's Eric. Good evening. Do you recognize me, Eleanor? No. Got to make you understand. I'm your husband. Eric. You're insane. Eric is dead. No, no. You mustn't believe what they've been telling you. It's all part of a scheme. I can't understand, they're against us, Eleanor. They're trying to keep us apart. Eric is dead. Don't say that, Eleanor. He died six years ago. And you're in on it, too. You want it this way. What do you mean? You and Drury want to be together. That's why you framed me. George Drury is my husband. Is he? Yes, we've been married for three years. You can't get away with this, Eleanor. I won't let you... Help me! I tied her to a chair and gagged her so that she couldn't scream or call the police. Then I left the house and got back into the car with Ruth. We waited there about ten minutes. And then I saw the man I'd been waiting for. George Drury. He was walking down the far side of the street on the sidewalk. And I knew he'd have to cross over to get to the house. So I started the car. What are you doing? Getting ready. He's got to cross the street. He's got to. What are you going to do? Run him over. No!  I'm going now. Daddy! No! His body and myself. Automatically I seemed to know where I was heading. Even though I had no destination in my mind. I made one turn after another unconsciously almost until last. I came to a dark stretch of road along a railroad track. I stopped the car. What do you think you're doing? Don't ask any questions. I'm burying the body here.  Why? Don't this place look familiar to you? I think it does. I can't remember why. You lost your mind completely. Will you stop talking like that and tell me what's wrong with this place? Why can't I bury the body here? Because it's the same place you buried Richie. Richie, Richie, Richie. Who is Richie? Why am I wanted for his murder?  Only Richie was your partner. You pulled all your jobs together. It couldn't have been me, Ru. Not me. I didn't know Richie. I'm Eric Keating. Is that your real name? You never told me the real one. All right, but I... What's that? It sounds like... Yeah, it's the police. Quick, we've got to get out of here. We left Drury's body near the railroad track and drove back to the hideout on the waterfront. But Ru didn't let me earlier in the evening. There, I began to sew the threads of a horrible story which had been my life for the past six years. The first time I saw you was about five years ago. And I... I looked as I looked now. Yeah, more or less. You just had a plastic surgery job done. You told me about it.  That was true. My face was burned, badly. How? Yes, I... I'm beginning to remember. It was an accident just about six years ago. The car I was in caught fire. I struck my head trying to climb out of a window. You mean you lost your memory from that look? I must have. I must have wandered away from the scene of the wreck, not knowing who I was.  Yes. I began to steal.  I can understand that. There were charred bodies in that wreck, charred beyond recognition. When I didn't show up, they must have listed me as one of them and buried another man's remains in my place. I wish it had been me. Oh, Eric, that's awful. All the while you were suffering from amnesia, wife, thought you were dead. I didn't believe her when she said she'd married this fellow Drury. Oh. Funny how I sat next to him on the train that day. The jolt sent my mind back six years. And I thought I was Eric Keating, coming home from a trip with my wife. Who's there? Can I put it in the hands of Keating? Please. You better do what he says. What for? Why prolong the agony any more than I have to? Eric. Don't call me Eric. Eric Keating is dead. Now let this other man die the way he should have died.  You can't get out of there. When did the cops got a copper? No, it rules. I know it. At this time they'll give him a grave he can call his own. I just hope he stays put this time instead of wandering as a ghost. A guy like that might not remember where he was buried. I'm glad he's finally at rest now. Oh, don't be so sure, Mary. That guy needs a tag on him.  Yes, and we'll get all his aliases engraved on it, too, so the other ghosts will know who he is. Don't be silly. There aren't any ghosts. And besides, that sterling silver medallion has just one purpose. It's simply a lovely piece of jewelry that the ladies will enjoy wearing. And ladies, to get the medallion, all you have to do is send 25 cents and the box top from a package of Lipton's, the tea with the brisk flavor, to Lipton Tea, Box 92, New York City. Well, it's time now to button up my shroud and start combing the catacomb. If you insist on a moral for tonight's story, try this. The evil that men do doesn't always live after them. Sometimes it catches up with... Oh, by the way, this month's Inner Sanctum mystery novel is Lay That Pistol Down by Richard Powell.  Next week's story is a real chiller duel. It's about a man who owes a debt to society and he tries to pay it in blood, only to discover that in so doing he has to pay a stiff price. Well, now it's time to close the squeaking door. Oh, good night. Pleasant dream? Here's a modern food with an old-fashioned homemade flavor. It's Lipton's noodle soup. And now, especially when the weather's so warm, try serving Lipton's as the one hot dish and a cold meal. Your family will love Lipton's famous chickeny taste. Yes, it tastes just like the chicken noodle soup you make right in your own kitchen. And Lipton's has got the same good herbs and flavorings, too, the same tender golden egg noodles. But listen, Lipton's noodle soup comes in an envelope and it only takes a few minutes to prepare. Of course, sometimes it's hard to get in some stores these days, but there's lots of good things scarce in wartime. So remember to ask for Lipton's noodle soup. And remember to tune in next Tuesday night for another Inner Sanctum Mystery. This is CBS, the Columbia Broadcasting System.


We've had some problems throughout the years with the road setting down and we had fixed it but this last time it sat down quite a bit and was continuing to move so we decided we had to shut the road down because we couldn't patch it. We had some issues we worked through those through all the systems that we needed to and we are now starting to work to fix the slide and hopefully have it open within three to four months. We're going to go in and take the road out of course and then take the slide out and get all and then divert the water around it so that we won't have this issue again. We are finally able to get back to work and most importantly I want to thank the people of Johnson County for their patience and understanding. I know it's been a long time it's an important road to the area because a lot of people use that as a shortcut from US-23 to get to certain areas in Paintville but most importantly just thank them for being patient with us and understanding that we had to go through these systems that we had to go through.


Yeah so some people would have been involved when we were using different platforms but this has been this has been the platform for a while. It's my 10 hours platform it's not it's not perfect it's not complete there's still still adding stuff to it but it's it's I find it pretty cool and so what you're seeing here is my account obviously so you won't necessarily see the same things that I see because I've got access to all the different channels and courses and things so my feed will will have a lot more stuff in it than than than everybody else is but generally the it should be organised in a time manner so the most recent activity will be near the top and you should get notifications of what anything that's relevant to you. Sorry I dropped off I couldn't hear what was going on at the start sorry on these I don't know if you said already in my can you hear me by the way yeah okay I'm when I look at my feed it's always re-defaulting to personalised feed I keep changing it to I just want to see all I don't want the personalised thing and I put everything and it's it defaults back to personal feed every single time I don't know whether there's a way I haven't found any settings for it. So you have to do that every time D, it's a bit annoying. Yeah so I thought you know sometimes I don't bother but it's the same way so I was I was making these notes about the platform when I was you know I'm doing that course self mastery course so as I was making notes I started dividing into kind of platform feedback but since we're doing this I thought maybe I'll bring it up here there's another thing about the notifications if you said that you want to be notified about everything I don't seem to so if it's a new post by somebody then I do get the notification now but I don't get notification for every answer to a post for example not that I want to but at the start I think I just wanted to make sure but maybe I didn't miss out if people answer that for example if you post something an article or and then people start replying to it I don't get those notifications I don't know whether I'm not meant to get them up. So I think I don't know this for a fact but I think you would get notified if you had what sort of interacted with that post. Yeah I think you would get notified of changes. Yeah which is what I noticed is sort of can automatically following the post I guess then you get notified I wonder whether it was a way of getting there before anyone post so then you get notified of the first I'm asking difficult questions are not just good this is the kind of stuff I might don't necessarily know the answers to but either I can find out all we can experiment with so the other thing is save posts yeah I've been using that listen recently yeah where you can save a post and then you can go back to those ones that you're interested in and maybe check but as a host you get access to a different community where you can ask questions so I can take these questions to the to the host community and that'd be good. So I started using save posts to do exactly that where I'm like I haven't got time to read them now but the notification has come up and I've read it so now the notifications mark is red. Can I mark it unread because I've got this habit of going and leaving it unread so the only way I thought of is saving the post and then going back to it later maybe I'm saving it or not when I finish with it. Yeah there's no way of marking it as I'm read I don't think. No okay that's better. So save post is a good tactic and the other thing is potentially just try liking it so putting the putting the little heart next to it yeah you might get those notifications as well when there's a change. Okay. But I'll check up on that one. What else what else around the platform? I think if I can say I think you know Jeff you and I spoke you know a few months back and I'd sort of raised a sort of bit you know a comment or frustration about the app and and the platform and I think through literally sort of pun intended but you said I'll check the discovery view and I would say like the feed is quite you know can potentially move quite quickly and the content therefore disappears in my mind the content was hard to kind of have that that Google view on and then but this discovery tab obviously you're showing now just feels far more natural to me in terms of the breadth of content the members you see here and I use that as my sort of landing page effectively because it just it's just so much more rich than a feed but of course in the app a feed is is preferable because you obviously want to you should probably be on a mobile but yeah certainly on a PC I land I try land discover on the discovery page so because it's a wealth of stuff is then going on and more visible. So I'm not sure how how it ranks top post whether that's through numbers of interactions or most recent interactions I presume it's through number of interactions. Yeah. A while ago that one was a little bit more... Maybe it's a coefficient between views and comments and interaction. And then it takes you to the other names somewhere. Okay, yeah that's cool. Yeah I haven't really used the discovery tab as much as I should actually know that you've mentioned it. Anything else? Yes, how could this be easier for you? Yeah because I mean maybe we're having used a lot of other communities maybe not from my teenage but I'm just used to do the mental mentally used to having the different channels and then you know if I'm interested in a certain channel to go into that channel and you see the post for that. So I don't know how that would be is it like I think I see it already as topics. Yeah and that's how you would work. Of course yes so if you've been involved in another mighty network then you could have... I can choose what I call these things so I called them topics I could have called them anything. Some other people might call them channels. I use channels for the different sort of sub parts of the community that I have. And so if I'm interested in influencing leadership then you can see all the things that are tagged with that tag. And part of the idea of the monthly theme was to try and provide a sense of a little bit of a focus in areas. The car it's not that easy to be able to search by other things with the topic but actually the search button up here, what should we put in? The search button up here is pretty good.  So search engine is actually pretty good. And you see a lot of stuff in here just by putting in the word change, podcasts, all sorts of things. So I'd encourage people to use that. Yeah, so posting, you should be able to do any kind of posts that I can post. So it could be a quick post or an article. So Ava posted an article earlier on I think. Or did she put it, yeah she posted it as an article. So you're more than welcome to put it. You have all the power and control to do this. The question type limits the character that you can add, right? That's true. Yeah, so there are different types of questions that you can ask but it is a short form question rather than a big long post. That's if you want to receive answers. But you could put a question in as a short post. There's nothing, nothing stopping you from doing that, putting a question in here. And the answers would just be in the comments here. If you wanted to get a feel for how many people or what proportion of people think this. Okay, that's good to know. Did you have a particular question that you were thinking of asking? I've asked so many. I'm trying to be quieter on this. You know, I'm constantly asking questions. That's a big question that you're asking, a sort of situational, right? Yeah, generally so I might ask a question and then expand on it in a reply to my own question like in terms of giving background to it. I've done a lot of things. I've seen others do it that way. So keep the question short. If it kind of comes up, it's a bit more, it's more visual, isn't it? Because it's bigger and we're not. Yeah. Easy to kind of go, yeah. Create an image with the question in it and use that as the header image for the post. Oh, wow. And I haven't got as far as I normally just on my phone with a thumb. So I think it's really good. But I don't want to just actually a long list of like things I don't like. I really like this platform on my phone is brilliant. And on desktop is brilliant on tablet. I don't think it's a very responsive. Yeah, it's really strange. It does a split view. But sometimes you can actually scroll down and read a whole article. I need to send you some screenshots of something because I found I was using the course.  So I use my tablet and it just doesn't seem to be as responsive. But I think it's generally really easy to use and just intuitive. The syncing as well you might want to raise. I don't know whether how that works, but the syncing between the mobile app and the desktop. So at times I have notifications on my phone. I may not read them or I may read them and then I go on the desktop and they're still kind of marked as I'm red and it takes a while. And that doesn't bother me so much. But when I was doing the course, sometimes it would happen with video. So I'll start watching the video. And if I stop halfway through, if I pick it up on the same device, then it will let me continue from where I left off last time. But if I switch devices sometimes and not all the time. So it's one of those sporadic issues. It will start from the start. That's frustrating. Yeah, but it doesn't happen all the time. So that's one of those you can't probably raise with anyone. It doesn't happen consistently. Yeah, if there is a pattern, is it when you're going from tablet to desktop, is it when you go from desktop to tablet, for example? I'll test it for you. I also noticed that if I go to the link using the agilemaster.mn.co, I cannot switch between my network. If I go with the mighty networks link, then it gives me an option to switch between the networks that I'm part of. But right now when I'm there with the link that you, the direct link, I don't get an option to switch to other networks. On the mobile phone app, it's there by default. It's much easier. So I can switch to any of my networks. Really, really easy there. Yeah. So if you follow someone and you have a different notification setting, I can remember like you want to only be notified of people you follow, I think. Yes. Right. Yeah. It's that the only thing it does following someone. I think it should be a notification thing. Yeah, it might bring them further up in your member list as well. So they're easier to find. Right. Yeah, there's activity from members you follow. Right, yeah. As well. And when I'm hoping that other people will like Ava today, just start posting. Yeah. If we can get past the logistical challenges, then we can deal perhaps a little bit more with the psychological challenges. So I was speaking to another member earlier today, who was saying they really want to start posting with a little bit worried. They're going to look silly. And that was probably one of the bigger pieces of feedback about active engagement is worried about people, what they think. And I was talking about how what are the assumptions behind there? What's the evidence behind there? Have they seen anything here that would indicate that's likely to happen? How could they test that assumption by posting something small, something safe, and seeing what response they get? At the moment, I think there's the other piece of feedback that we have. I want to see other people post. Yeah. It's just nice, Jeff, but you know, I want to hear from other people as well. And someone's got to start that off, right? Yeah. So it's nice to see Ava post this morning. And I think that would just encourage a lot more. I've gone on record of saying, if I notice anything that's disrespectful, I'll jump on it straight away because that's not what we want. We can have differences of opinion. We can challenge, we can share different truths as long as it's respectful. But I don't think we're going to be able to prove that to ourselves until we take a bit of a gamble. Yeah. Chat. I think that's a good option. I know people do chat through this. Obviously have your own chat facilities as well. Yeah. This is the thing I was saying with the feedback. I'm hearing people would like to know how to use this platform better. But I don't know how to find that out. I would do so. We need to figure it out together. It's a community, not an individual effort, is it? Yeah. So I've got four things here that I'm going to try and find out from the people that run Mighty Networks. Can we change the feed on a permanent basis? Is there a way of being notified on all comments? Something to do with the tablet view. Is there an issue there? Being able to switch networks from the desktop. Yeah. And I will report back. Okay, thanks. Anything else? No. All right. Thank you. No worries. Take care. Bye everyone.