Now, Roma Wines, R-O-M-A, made in California for enjoyment throughout the world. Roma Wines, present... Suspense! Tonight, Roma Wines bring you Miss Claire Trevor in the plan. A suspense play produced, edited and directed for Roma Wines by William Spear. Suspense, Radio's Outstanding Theatre of Thrills. This is presented for your enjoyment by Roma Wines. That's R-O-M-A, Roma Wines. Those excellent California wines that can add so much pleasantness to the way you live. To your happiness and entertaining guests. To your enjoyment of everyday meals. Yes, right now a glass full would be very pleasant, as Roma Wines bring you Claire Trevor in a remarkable tale of... Suspense! I, uh... I know this has been a terrible shock to you, Mrs. Anderson, but there's a few questions we have to ask you. You understand why that can't wait. My husband. Where is he? I'm so worried about him. We just located him through the Sheriff's Office, Mrs. Anderson. They're bringing him over. Is he all right? He's more worried about you than you are about him. Have they told him what happened? Did they have to, Mrs. Anderson? Well, they don't think he did it, do they? Well, they mustn't think that. We don't know quite what to think. I, uh, suppose there's no doubt about the cause of death, is there, Doctor? No doubt whatsoever. This is the gun that was used. Mm-hmm. You recognize this gun, Mrs. Anderson? Yes. It's a dueling pistol. One of a brace that belongs over the fireplace in the trophy room. Funny they're being loaded. There was a reason for it. Well, you mind telling me what the reason was? I'd better start at the beginning. Yeah, I think you'd better. Well, Harvey, my husband and I have only been married a short time, as you probably know. Yeah, in a town this size, you can't help knowing most of the vital statistics. Especially about old Judge Collins' daughter, ain't it, Lieutenant? Yeah, darling. As, uh, I remember folks here about didn't know much about Mr. Anderson. No, and neither did I. All I know was that he was good and kind. And I felt so alone after my father's death. Oh, I know what you're thinking, but Harvey didn't kill that man. I know that. Oh, I wish he were here. I feel so helpless facing this alone. You're among friends, my dear. Yes.  It's just that, well, if they question Harvey, he might say anything trying to protect me. You're sure you aren't trying to protect him, Mrs. Anderson? I told you I'd have to start at the beginning. It was only last night that the phone call came. Harvey and I were sleeping here in this bedroom. At first, I couldn't imagine what had happened. A call at that hour. Yes? Pittsburgh calling to Harvey Anderson. Oh, this is she. Mr. Harvey Anderson. Oh, Mr. Anderson. What is it, Helen? Uh, one moment. Harvey, it's a long-distance call from Pittsburgh. Pittsburgh? Yeah, so late. Do we know anybody in Pittsburgh? Give me a phone. Hello? Yes, all right, operator. I can't imagine who. Hello? Yes? Al? Oh, how are you? Yes? Well, what are you doing in Pittsburgh? Who's Al, Harvey? Yes? Oh, no, no, Al. Tomorrow? No. Well, very well. Tomorrow. Well, now, who's Al and who does he think he is calling us up at three o'clock in the morning? What's wrong, Harvey? Bad news? Who's Al? My brother. Brother? My brother. Harvey, I never knew you had a... You never told me. The Lord said unto Cain, Where is thy brother? And Cain said, I know not. Am I my brother's keeper? Makes sense. And the Lord answered the blood of thy brother, Criath, to me from the ground. Yes, and E probably took after him with a fig tree rolling pin. I'm not being facetious, Helen. I don't know how to explain. It's something... It's just not easy to speak about it. Well, obviously. No, it's not a joke. But what? I... I'll show you. It'll be easier that way than talking about it. Well, where are you going? To get the papers. What papers? The papers that explain about my brother. They're locked in the safe in the trophy room. He wasn't out of the room very long, but it seemed an eternity. I sat up in bed and lit a cigarette. I was wide awake now. I was worried. I'd never seen that look on Harvey's face before. He came back with a sheaf of papers in his hand, and without a word handed them to me to read. It was a good deal of legal language I didn't bother to wade through. The important thing was the signatures and the official stamps. They were commitment papers on Alan H. Anderson, signed by his brother, a board of alienists, and the warden of the state hospital for the criminal insane. Do you understand what those papers mean? Yes. Yes, I do, Harvey. Oh, my poor, poor darling. No. No, you mustn't take that view of it. I can speak of it now as if it had happened to another person, not even related to me. I would prefer to do that if we're going to discuss it. How long since he... He escaped four years ago. And is he still... He was never violent all the time, just at once. He killed a woman, his wife. You can see, Helen, why you never knew I had a brother. Criminal insanity in one's immediate family is pleasant neither to reflect on nor to discuss. I suppose I shouldn't have played along with him as long as I have. How do you mean, dear? I had a good deal of money four years ago at the time of the escape, and Brother Al's had every cent of it. He promised I'd never hear from him again, but I guess blackmail gets into the blood. What are we going to do? Do? I don't want a man like that in my house. Helen, do you mean that you'll stick by me even... Darling, I love you. I see no reason why you should suffer for this dreadful thing. You had no control over it, and it's all over and done now. You're the man I love, and I'm not going to... Thanks, darling. You're wonderfully understanding. But Alan Anderson is an escaped criminal, we must act accordingly. Your... Your brother. He's coming here. He'll be in on the six o'clock train. I'll meet him at the station. Harvey, do you think... Leave this thing to me, Helen. You have nothing to do with it. Don't turn out the light, darling. We better get some sleep. Harvey, what was it like? I can remember how it came on. It was horrible. Horrible. I'd almost forgotten about it until Al called just now. What about his wife? The one who... Beverly, she made a fatal mistake, and I share the blame. We underestimated the seriousness of the attacks Beverly paid with her life for our joint error of judgment. It seems a long time ago now. Brother Al. Strange how two people can grow up together, look alike, even think alike until one day something happens to one of them, and it's as if they've never known each other. What's he like, Harvey? Very like me. You'll know where brother's when you see him. Well, darling, what's the use? Maybe I'd better go to the authorities before he gets here and... No, I won't hear of it. You've suffered enough. Darling, I can't tell you how wonderful you are. It doesn't make any difference.  We'll be at the station at 5.30 tomorrow and do what has to be done. Now go to sleep, darling. Go to sleep. I suppose if you want really to forget something, you can. And even the direct stirrings of premonition can be subdued by a good hard day of housework. I was helping Matilda, and for some reason I worked with even more concentration and good spirits than usual. But somehow, the doorbell intruded on that concentration, disturbed the protective veil for a moment, I guess. I seldom used the door slot, but now I did. I felt silly peeking out. Hello, ma'am. Why, hello, Rutherford. Matilda, it's Rutherford. Excuse me, coming round the front, ma'am. Tried knocking on the back with nobody answered. Oh, that's all right, Rutherford. Matilda was running the vacuum for me. We didn't hear. You're early, aren't you? It's only 2.30. Oh, I told Tilly to expect me at 3. I figured the train would be late and dawn if we didn't come in on time. Oh, well, Matilda'll be right out. Oh, I like Tilly, Miss Anson. It's nice of you to give it afternoon off, and my run makes town into daytime, ma'am. Well, it's not often, Rutherford. I don't mind. You must be tired. Your Pullmans are awfully crowded these days, aren't they? Oh, yes, ma'am. Oh, yeah, I know what I want to tell you. I saw a man riding on the Belle Forte. It's not my car. I was just passing through. Lord and mammy look just like your husband. But before I saw it was, and I said, hello, Miss Anderson. He said, hello.  And he said, I am. Lord, mammy, look near enough like Miss Anderson to be his brother. His brother. Spitting the image. I think it might have been his brother, Rutherford. You don't say. Hello, you. Ready, Tilly? I'm ready. Come along. Bye, Miss Anderson. Bye, Miss Anderson. Oh, goodbye. Rutherford, did you say this man came in with you on the 230? Huh? Oh, yes, ma'am. He's here in town, then. Something wrong, ma'am? Uh, no, I... You come in there, ma'am. Oh, yeah, yeah, yeah, yeah. Well, goodbye, Miss Anderson. Bye. Harvey's brother, Al, had come in on the 230. At all costs, I must not be alone in the house when he arrived. And here he'd be arriving in three hours before we were ready for him. At any moment now, I bolted the door, picked up the phone, and started to dial the number of Harvey's office. My hands were shaking so that I fumbled the dial and had to start again. Tiz, good afternoon. Hello? Uh, hello, Pearl. This is Helen Anderson. Is Mr. Anderson there? I'll ring his office yet. At three o'clock? Oh, don't be silly. Try him again. Well, honey, he's not in. Look, uh, connect me with Mr. Guthbert's office. It's important. All right. Oh, Ralph. Is Harvey there? I haven't seen him since lunch. Well, look, Ralph. The minute he gets in, or you hear from him, tell him to call home at once. It's important. Sure, Helen. Anything I can do? Oh, no, Ralph, thanks. It's just a family matter. Well, if I see him, I'll tell him. Oh, Ralph, I'm second thought. I better tell you what it is. Hello? Hello, are you still on the line? Hello? It stabbed the air of the quiet house like a knife blade. I meant not to answer it, but something made me walk over to the door and open the slot. Curiosity, I suppose, or perhaps something stronger than mere curiosity. Yes? Is this the Anderson residence? Yes. Mrs. Anderson? Yes. Mrs. Anderson, I was given your name by Mrs. Colby down the street. She said you might be interested in our special offer. Now, for only 30 cents a week, or a little over four cents a day, you can subscribe to any two magazines at their regular subscription rates. And this beautiful dictionary, 1,200 pages, 127,000 words, 400 illicit... Oh, yes! Yes, I am interested. Huh? I am interested. Is there something wrong? Uh, no, I... I... Well, uh, frankly, ma'am, I lost my place in my speech. Oh. You see, I'm accustomed to a little more sales resistance. Well, there are several magazines I've wanted. Well, to tell you the truth, Mrs. Anderson, it's no bar. Oh, please. Now, I'd much rather be deceived. You see... Oh. It looks like competition coming through the gate. Pardon me. Is this 2367, O'Cursed? Yes. Oh, you're Helen, aren't you? But I'm Al Anderson, Harvey's brother. Well, I guess I'd better be going. Oh, no! Oh, that's all right. I can stop back. No, but the magazine... Oh, I cover the same territory tomorrow. Goodbye, ma'am. Pardon me, sir. You're my brother Harvey's wife, eh? Yes, I... Didn't Harvey tell you I was coming? Oh, yes, he did. I'm glad to meet you. Well? Aren't you going to invite me in? Oh, yes. Yes. Come in. Between the acts of suspense, this is Truman Bradley for Roma Wines with an entertaining suggestion for the ladies. Next time you play hostess to club friends, solve the problem of what to serve by offering delicious Roma California sherry. Wherever smart women gather, at bridge luncheons, at club meetings, at showers for the bride, you'll notice Roma sherry being served. It's proof that delightful Roma sherry is the favorite wine with party-wise hostesses coast to coast. If you haven't tried Golden Amber Roma sherry lately, you've a treat in store. I know you'll enjoy as much as I do the mellow fragrance, delicious medium sweetness, and satisfying that like taste of Roma sherry. And take it from me. Serving Roma sherry is simplicity itself. You just pour, and hospitality reigns. Men and women alike tell me that Roma sherry is their round-the-clock favorite. Perfect first call for dinner. Keynote of friendly hospitality any time. No wonder Roma wine is America's first choice. Yet Roma costs no more than ordinary wines. So get Roma sherry tomorrow. That's R-O-M-A, Roma wine. Remember, more Americans enjoy Roma than any other wine. And now Roma wines bring back to our Hollywood soundstage. Claire Trevor as Helen Anderson in the plan. A tale well calculated to keep you in suspense. Would you like some water, Mrs. Anderson? Thank you. If you'd rather rest. No, I'll go on.  Just reaching the front room took a lifetime. We sat facing each other, and I tried to answer his questions, but I didn't seem to be able to talk. It was a terrible, self-feeding panic, and I watched myself provoke the very situation I wanted to avoid. Because he grew more and more restless as I failed to answer him with grace or sense. I saw the corners of his mouth start working, his jaw and fingers tense. I told him I'd phone Harvey and fled out to the hall and up the stairs to the second floor. There was a phone in father's old trophy room. We used it for a den. I called Pearl, Harvey's secretary, but the line was busy. Then I saw the brace of dueling pistols. I think I decided then that I'd protect myself in any way that I could. I took the ammunition from the case, loaded the pistols and put them on the mantel. Then the perfectly simple solution of leaving the house by the back way came to me. I might be able to find Harvey and bring him back before... Yeah, I was going to ask why. If I had only thought of it sooner, of course I had to get downstairs first, past the archway that opened on the living room where he sat. I walked out into the corridor, just over to the head of the stairway, I told myself softly, down the steps and around and out through the back. Alan! Alan! I pulled back from the head of the staircase, just as he appeared at the bottom. You up there? I ran back along the hallway into the trophy room and shot the door behind me. I heard his footsteps coming upward. Alan! Alan! I heard him opening doors along the hallway. First he'd knock, then open the front bedroom, the guest bedroom, the second floor sitting room, and then... Alan! I was afraid to answer and afraid not to answer. If he came into that room, I was afraid that... Alan! Yes? I'm sorry, I wondered where you were. You didn't come back to the drawing room. May I come in? Oh, yes, I... I haven't been able to reach, Harvey. I've been trying everywhere. Oh, yes, my brother. My beloved brother. We must reach him by all means. I've tried. Forget it. This room is a lot cozier than the front room. Couldn't we talk here? If you wish. The front room's too big. Don't like such big places. Do you? I... I like cozy places. Cozy people, too. Trouble is, there's too many people who aren't cozy. Cut your throat. Law of the jungle. Yes. This is a nice room. It's a nice house. Is it yours? Yes. That is my father's, really. I inherited it. What are you laughing at? These trophies. These stuffed heads. I thought for a moment, Harvey had gone in for the Outer Door's life. These are your father's, then. That wolf's head.  Oh, look here. Don't touch those. I beg your pardon. Those guns are loaded. Loaded? Do you always keep loaded guns in your house? Do you think it's safe? Please, please put them down. Oh, dueling pistols. How beautiful. How many men died at sunrise because another man cocked the hammer and squeezed the trigger? Oh, don't! Oh, don't worry. I know how to handle a gun. Yeah. Feel better? You must forgive me. I have a terrible headache. I'm all on it. Oh, do you have headaches, too? Yes, I do. Or so do I. Terrible ones. Oh, you do. So terribly painful. Sometimes they see them. What do you want? What do I want? A cigarette? Here, I'll get it. No, no, sit there. I'll get it. Oh, thank you. Imagine. What's wrong with you? What do you want from me? I broke your lamp. I'll pay for it. What are you crying about? Stay away from me. Oh, you're like all the others. Stay away! Come here. What are you afraid of? Stay away! Come here. Do you hear me? Take it easy, Mrs. Anderson. I must... There's screaming. I just stood quiet.  Well, I'm sorry, Mrs. Anderson. Shucks, I'm terribly sorry. Oh, thanks. Hello? Yeah? Oh, you did? Fine. What else? You checked it with Dr. Who? Uh-huh. Well, is he the chief of staff there? Well? Well, that's good enough for me. Anything else? No, no, no. Hold everything there. Well, Mrs. Anderson, the identification of the body was checked through by a telephone with State Hospital. Yeah, sure enough, the papers on them belong to an Allen Anderson who has been a fugitive from the state for the past four years. Oh, shucks, Mrs. Anderson. Don't cry like that. Okay, then I gotta do it anyhow. You're under arrest, Mrs. Anderson. On suspicion of murder. Murder? No, no, don't go off again. I won't. Shucks, Mrs. Anderson, I hate to do it. Why, your dad and me was real close friends. He... How did you know? Oh, he was just lucky.  Real fine. Never told a single lie. I thought... I know. You thought when we found him dead with your husband's old identification on him that your husband would be free finally and forever. Well, I wish it worked out that way, Helen, for your dad's sake. You... You know everything. Yeah.  Allen H. Furhavi Anderson. Six years ago, he murdered his first wife and beat the rap on an insanity plea. When he escaped, he came to our nice little town in Pennsylvania, married our favorite and most respectable daughter after a whirlwind courtship. I guess she didn't find out much about him. I'm sorry, Mrs. Anderson. I really am. You needn't be, Lieutenant. If Harvey's going to be taken away, I don't care what happens to me. It was a good plan, though. Yes, sir, I'll have to hand it to you. You could have pleaded self-defense against an escaped lunatic. Brother Albert looked enough like your husband. You and he would identify the dead man and we'd wire the authorities out west that they could close their books on the fugitive. That was the plan, wasn't it, Mrs. Anderson? Yes, that was the plan. But how? How did you know? Well, I guess it was the strain. The strain? On your husband. I guess it was a relapse. You see, when we picked him up on Elm Street, stock, staring, babbling everything... Oh, no. Oh, I'm sorry, Mrs. Anderson. Shucks, I really am. But... But I didn't do it to avoid his scandal. I want that understood. I love him. I don't care what he is. I'm just sorry this business has made him ill again. That wasn't a part of the plan. Yeah. I guess there's always something missing in the plan for murder. I wouldn't know, you see, Lieutenant. This is my first experience of this sort of thing. Well, Mrs. Anderson, are you ready to go? Yes, I'm quite ready. Poor Harvey. Poor darling. Suspense. Presented by Roma Wines. R-O-M-A. Made in California for enjoyment throughout the world. Before we hear again from Claire Trevor, star of The Plan, Tonight's Suspense Play, this is Truman Bradley for Roma Wines. Recently, I dined with a friend who hadn't yet discovered the magic of Roma wine with meals. We decided on thick, juicy hamburger steaks. To bring out the fullest flavor of the red meat, I ordered Red Roma California Burgundy. Well, my friend's face lighted up at the first sip of that good Roma Burgundy. Roma Burgundy, he said, made every bite of hamburger tastier, more flavorful, and he vowed Roma Burgundy would be adding taste enjoyment to his meals from then on. Yes, Roma Burgundy adds tantalizing taste appeal to any meal. Prove it yourself. Tomorrow, serve delicious Roma Burgundy with a sizzling chop, savory piping hot spaghetti, or with whatever you're having for dinner.  Get Roma wine tomorrow for unvarying goodness at reasonable cost. Insist on Roma. R-O-M-A, Roma Wines. America's first choice. This is Claire Trevor. It's always one of the season's most stimulating experiences to have an appearance on suspense. Next Thursday, a young man who's been making a very rapid climb up the ladder to stardom will do a suspense play about a gangster who marries into money and murder. Dane Clark. Claire Trevor appeared through courtesy of RKO and will soon be seen in their production, Crack Up.  Produced by William Spear Roma Wines Company of Fresno, California. Suspense is broadcast from coast to coast and to our men and women overseas by shortwave and through the worldwide facilities at the Armed Forces Radio Service. This is CBS, the Columbia Broadcasting System.


Welcome to JSA TV, the newsroom for tech and telecom professionals. I'm Jamie Scott-Okataya of JSA here at ITW 2018 in Chicago with my good friend, Ms. Isabel Paradis, the president of Hot Telecom. Isabel, welcome to JSA TV. Thank you, Jamie. It's always a pleasure to be with you. I was so excited this morning when I got up and I knew I was going to come and spend time with you, so it's great. Well, thank you. And we should say that this is video two of a wonderful series we have going on together. Isabel joined us at JSA TV back at PTC, so if you didn't check out that video, please do. It's a continuation of that chat. And today we're focusing on blockchain. I know it is the buzzword here in telecom. And for sure, I know you guys have already done a lot of digging in there. Tell us, what is the blockchain technology going to do for our wholesale space? I think it's going to be a game changer. I mean, we started looking into it, you know, further. I mean, we've looked into it for about two years, but it was a bit early, maybe two years ago. But now it's really picking up speed. As you know, it's blockchain everywhere that we hear it. And I'm sure this week we're going to hear it a lot. I think it's going to be a game changer, maybe on the scale of the move from TDM to IP. I think in the wholesale business, I think it will be also a game changer in terms of efficiency. It will enable finally wholesalers to become standardized and more efficient and hopefully down the line to create new services. But I definitely believe there's a big, big opportunity there with blockchain and wholesale. I agree with you and definitely seeing a lot of buzz coming about. But do you have any use case examples that you can speak to in the telecom space? I mean, there's a lot. I mean, your imagination is the limit, I have to say. The more we dig into it, the more we find exciting use cases. Maybe the first one that we will see is on invoice. Again, as I said, efficiency to create a frictionless way of transacting contracts, rates, billing payments. I think that's the first use case we will see because there's such a need for that. And then, I mean, we will see probably use cases in number of portability and fraud and following SLA is the quality around cloud payment. I mean, the, as I said, the sky is the limit. But I think voice will probably be the first one that we will see. Now, further down, the question in my mind that I haven't answered yet is, will there be an opportunity to create new services like blockchain as a service, for example? I'm not so sure yet. I think there's a lot to be done before we get there. Yeah, and we have a couple of interesting new clients, actually, which once we're ready, we will be unleashing new information. But for sure, you're touching on some things that are definitely in the works. We know of a couple of folks already. So, Isabel, of course, known market analyst and consulting in our firm, in our industry, tell us what are you seeing from our industry, say, in the next 12 months ahead? What do you see as coming down the pike? I think the first thing that needs to take shape is standardization, as I said. I think without that, there's not going to be a carrier blockchain. So the standardization of how people exchange contract, exchange rates, for example. That's the first thing I think that we will see. Once that's done, I think, and also I guess in parallel in some way, we'll see some proof of concept happening. I know, I think, I don't know if people know, but there is one that has been taking place between PCW and CULT to validate that there is, you know, there is the efficiency that comes from blockchain and it works. And I think it was very successful. So they're going to the second phase, and I'm sure there'll be many other proof of concept happening. And after that, I think what we'll see is the creation of one or two big wholesale federation, wholesale blockchain federation to start interacting as a community using blockchain. So I think the next 12 months will be busy and I'm very excited to see what's going to happen. We are as well. Standardization and this federation, this community coming together, really defining and putting it in use. So really exciting future in store. Thank you so much for lending us your insight. And thank you viewers for tuning in to JSA TV.


Hi there. I'm Sandy Allknock, artist and paper crafter here on YouTube. And today I've got some super cute stamped bags to share with you. Well since I'm busy and you're busy and the holidays are underway, I thought this would be a good time to share a super simple project that you could do. You could have the kids do. You could have them help you with. You could even make your husband sit down and do this because it's so easy. I got some craft bags. You can get these at the dollar store. You can get them at the grocery store. Just whatever size you need. You can put gift cards in them, little mugs in them, whatever kinds of small things. I need a whole bunch of bags for an event. So I needed to have a bunch of them, but I didn't want them to not be handmade because the gift inside is not going to be handmade and I want some handmade element to this. So I'm stamping the birds from MFT's Warm and Feathered set. I'm just kind of stamping the different birds all over the place. You could mix the birds up, but I'm doing one bird per bag and going to do both sides. You could try to do the sides of the bag, the skinnier sides, but they're a little harder to figure out how to flatten the bag to make that happen. So I'm just doing the front and the backs and kind of deal with that. I'm stamping them in black ink. You could, depending on what you're doing, you could stamp them in different colors of ink, et cetera. But the good thing about this particular thing is that these stamps all have a scarf or something that I'm going to be able to do a little coloring on because I just wanted to do something hand colored. And you could just do one of the little characters and just fully color that one and leave the rest of them with just the stamped ink. But what I decided to do was color each one of the scarves across the whole bag because it's going to give it that impression of being a craft red and black and white bag if I have something kind of all over color. On something like this scarf, you could just color the scarf solid, make it faster and not have to get into all the little details. Here I decided rather than coloring that ribbon carefully, I would just do them kind of solid that way. And I'm just showing you the coloring of one, but I will end up doing all of the little owls on each one of the bags. And this little guy, I accidentally colored one of his wings on the right hand side. I thought that was part of his scarf, but you know, there you go. Sometimes we make a goof up and we don't realize till later that we goofed it. So I'm also going to add a little bit of snow just around the main image, that one image in the center of each one. So whatever kind of white pen works for you, just use that. And then for the magic of it, take a cotton ball or a q-tip and add snow from a white pigment ink pad. I was so excited to find out that this was going to work. I'm not sure why I never thought of it before. Maybe other people have and I'm just slow to it. But it makes a really cute little cloud. Look at him floating on his super cute little cloud. And just coloring one of them with this detail and then let the rest of them just be the hats makes for a really cute design on your little bag. It also means you don't have to color a tag. You can just do it all on the bag and do a really simple plain tag with somebody's name on it. You don't have to color all that and just do it on the bag itself and it totally makes the bag a keepsake or they could reuse it for someone else. And wouldn't it be nice to know that your bag is being gifted to some other person? So this third little one, the little guy with the weird red wing on one side. This one is the one that actually inspired coming up with the idea to use the snow this way, the white ink to create a poof of snow because he really looked like he needed to shush and shmush down the mountain with lots of spray. And you can see that I started with the little q-tip and then added the cotton ball later.  So darling, darling way to make these little bags and to do something that's quick and easy during the holidays is really important because we are so busy. I did decide to add one more little thing and I'm not sure if I like it or not, but I added white snowflakes because there's lots of snowflakes in the stamp set and I just stamped them all different ones all over the place. Just put them each on a little block so I could stamp them all in the same white pigment ink to make these cute overall patterns. And now I have 12 more bags to go and they're really easy. They're really quick to get done and I'm going to have a beautiful matching set of bags for this event that I'm going to. Are they not just the cutest little thing ever? There's also a video on the MFT channel showing how to color these birdies with some watercolor pencils. So you may want to jump over and see that one as well. And I'll have a link for that over on my blog if you want to check that video out. And that's about it for right now. I will see you again soon. I do have more videos planned for December. Just remember less of them will be crafty card making for a while because I'm going to take a little rest break. I'll see you guys later. Bye bye.


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Welcome to PP22, the ITU Plenty Potentiary Conference being held in Bucharest, Romania, where I'm very pleased to be joined in the studio here that we've built in the wonderful parliament building here by His Excellency Sebastian Iowan Borduccia, who is the Minister of Research, Innovation and Digitalization of Romania. Minister, welcome to the studio. Thank you. It's great to be together and thank you for putting this event all over the world. It's absolutely our pleasure. Now, I wanted to ask you, Romania are kindly hosting this conference here. What's the significance for Romania of holding a global conference like this Plenty Potentiary Conference, PP22? Quite frankly, it's the largest event of its kind that we've ever hosted. We hosted the NATO summit a few years ago, but this exceeds that in magnitude in so many ways. And it's also, I think, a testimony to the country's involvement and progress in digital transformation. We have a very active sector in IT and communications, and we take a lot of pride in that. So the fact that this Plenty Potentiary Conference is coming to Bucharest is really a recognition, I think, of that and a great honor that we can contribute to writing the future, how the future of the world will look like from here in Bucharest. Now, tell us a little bit about talking about writing things. Tell us about the Bucharest Declaration, which was signed by Ministers around the table yesterday. An incredible gathering of Ministers, in this awesome palace here. The day before the conference opened. What was decided at that meeting, and what did they agree to? I mean, we're biased, but I personally think that the Bucharest Declaration will go down as one of the most significant moments of this reunion, and perhaps beyond. It essentially highlights our commitment, our joint commitment with over 50 nations around the world from all continents to an open, secure, reliable, interoperable internet, access to it, bridging the digital divide, as well as ensuring these opportunities for all. In fact, from the title of the Declaration, Building a Better Digital Future for All. You could read a lot, and I noted yesterday that first we have to be willing to build, which is a lot harder than destroy, especially these days in the world. It seems that many of the things we take for granted are falling apart. It has to be a better digital future, not just a digital future. We know based on the present that digital will be part of our lives and generations to come, more and more, but it has to be better, and it has to be for all in that especially marginalized communities, citizens who have access to harder access to education and professional opportunities have access to these new technologies and can develop without being left behind. I said yesterday in my statement that the one word missing from the title is together. This will only be accomplished in a partnership setting across nations, but also across sectors, public, private, civil society. It's kind of what we're trying to build here in Bucharest. What are the top priorities for your ministry going forward? For sure, digital transformation includes digital public services, that's number one, but also digital competencies, digital skills. They go hand in hand. Romania has some catching up to do, and there was a joke running around a few years ago that the world is coming to an end, but Romania continues for some reason. Why? Because we're behind. That is thankfully no longer true, and we're pushing through from the highest level, from the president, the prime minister, myself, the government, through a massive digital transformation effort that includes government cloud. It's a 600 million euro investment with the help of EU funds. It includes a national program for digital skills. It includes a national commitment for expanding 5G coverage at a pace that's really accelerated. We're looking at all these aspects and taking an integrated approach, and we hope that in international rankings, at least they will match the talent that the country shows in IT resources and specialists. I was going to say, because we visited the Polytechnic University here, and I see a great amount of enthusiasm, a great amount of energy being put into technological development, into ICTs, and there's a lot of importance being placed on that, which is fantastic. I wanted to ask you, looking back as well, what are the notable milestones in Romania's digital transformation up to now? In the past? Well, I think that major progress has been made in terms of digital identity. Obviously, to access digital public services, electronic services, you need to prove that you are the one requesting them. And for many years, we've been stuck on that. And finally, we've made some breakthroughs recently, and we will have, you know, within the next six months, most likely one of the most advanced and secure systems for proving our identity. It will be based on facial recognition, and it will be a standardized module for authentication in relation to any public service. So, you know, it's good that we're getting that done. We're also, you know, continuing a tradition of very strong skills in STEM and exact sciences. So, if you look around the world, really, some of the best minds out there on artificial intelligence and cybersecurity, machine learning, virtual reality, et cetera, they come from Romania. And we're not always able to keep them here, but, you know, we're contributing to the progress that all these fields are registering around the world. So, I think, you know, there's very good figures on where we stand. I think about 30 percent of our graduates come from STEM, and we want to strengthen that. We want to consolidate it. It's one of the best numbers in the world, but we want to make sure that we keep that tradition. So, we're working with schools like the Polytechnic of Bucharest, the Technical University of Kuzhnapoca, there's schools in Iasi and Krajowa, and basically the major urban centers that help prepare the next generation, and we're closely listening to what the private sector is telling us here and around the world, which is we really need more specialists, we really need more IT experts, cybersecurity experts, and we're ready to contribute to that end. I'm sure you're going to be doing it absolutely fabulously. I wanted to ask you, what are the key ingredients in your opinion needed to make the world's increasingly digital future turn out better for everyone? Such a tough question. I did reference them this morning in my address to the conference, and well, first of all, it was quite a sight to address over 2,000 delegates, and it's such an honor for Romania to be the host of this. It's beyond words, but I said, you know, first of all, I think, you know, a focus on partnership and an understanding that to resolve these big challenges and to answer these questions that are very difficult. You know, what is the right balance between freedom and safety and security? You know, what are the limits of AI, of artificial intelligence? How do we prepare the next generation for the future of work, the jobs they've never that don't exist, essentially, and we don't know what to do. So, you know, the right for that are right here in the United Nations, and certainly the ITU is, you know, the best candidate to answer those questions. And so, you know, the first ingredient is partnership. I said the second one is responsibility. I looked at everybody gathered there, and I'm looking at these wonderful people from around the world coming here and told them that, you know, they have a huge say in how the world will look like decades from now, how our children, my children, will live in their everyday lives. And so, I think it takes a recognition of that burden and ownership to come up with the best solutions. And that brings me to the third ingredient. I called it altruism in that, yes, we're representing our nations here, but we have to be willing to at least put that aside for a little bit and consider the greater collective good. And that has to be something around, you know, open access, protecting people's rights, protecting rule of law, protecting democracy. And all these things, I think, can be strengthened by technology. It's not by default. It will come only if we act. And so, I ended my intervention this morning by saying, hey, you know, as a call to action, we're responsible. We need to do this. Let's do it. And you focused it with a great quote from a Romanian innovator inventor, perhaps. I don't want to be on the spot. Perhaps you could share it with our audience here. Would love to. So, I referenced a great Romanian who was born exactly 150 years ago, and we celebrated him back in August about a month ago. His name, Tranvuya. He was the first human to lift off an airplane, a self-propelled monoplane, through its own powers, essentially. And he said this, asked, you know, how come he was so successful? He said, because I work not for my own glory, but for the glory of humankind. And I think it's that kind of a perspective that we should all keep in mind and reach the tough answers that we have to provide in order to move the world forward. That's a great way to end this conversation, but I hope we will be able to catch up with you again in the not too distant future. And I wish you all the very best and thank you very much for hosting us here, as I say, in the wonderful Bucharest. It's a big honor and a privilege. And once again, thank you for publicizing what is happening here. I think it's of interest to the whole world. Minister, thank you very much indeed. Thank you.


All right, well, it is three o'clock, and so I do want to get started. I am Shelly Reid. I'm the manager of Legal Services National Technology Assistance Project. We call it LSN TAP for short, because it's a lot easier to say. And we're here today to learn a little bit about legal server, have a chance for the community to share with us the things that they want to know, to share with each other how you're using legal server. Caitlin McTiernan of Just Tech is here to give us a kind of a brief overview of the clinics module, because there was a lot of questions about that going on the list, sir. So we're going to let Caitlin kick us off, and then we'll open it up to an open forum and allow you, the audience, to steer the conversation. So take over, Caitlin. Thanks, Shelly, and hi, everyone. Welcome. Nice to meet a lot of you and to see a few familiar names in the group. So like Shelly said, I'm Caitlin McTiernan, consultant with Just Tech. I work on a lot of legal server onboardings and refinement projects and online intakes and all kinds of things, and certainly have helped some groups set up their clinics module. So yeah, we just wanted to make sure everyone joining this call had a baseline understanding of the clinics module, especially in light of the conversation that was happening in the list, sir. So I'm just going to share my screen, Just Tech has a demo environment. So we'll walk through the clinics there. Just want to stress that this is going to be a very basic walkthrough of the core functionality. I'm excited to turn it back over to you all as soon as I'm done, and we can hear more about how you all are using or considering using this module and any kind of the other add-on functions of clinics. So without any further ado, I will share my screen. I'll try to keep an eye on the chat. Feel free to unmute or to put a question in chat if you have questions, if you have any questions or feedback. Yeah, trying to, well, pretty informal conversation. I want to make sure everyone has a chance to speak who wants to. So I share my screen straight onto the clinics tab. And we start with kind of the set of list views that indicates upcoming clinic events, clinics, the clinics that you are assigned to. So similar to how your homepage might have my assignments showing the cases you're assigned to, this tab shows you the clinics that you've been assigned to, and then appointments. And we're going to talk about the different levels to all of this, because clinics need something different than clinic events and clinic appointments. So if you are brand new, you just got this module enabled on your site or you're just testing out for the first time, you would be, you'll start with the clinic level.  You can think of that as like the location that this event is happening, or if you have like an ongoing series of a clinic, like if there's a standing naturalization clinic, that's what this event is. And then once you have the clinic built out, you can go in and specify which specific days that clinic is happening, and those are called clinic events. So it's kind of two different levels of records. There's the overarching clinic, and then within that there are the days that the clinic is happening, and those are reflected as the clinic events. So to see it in practice, I'll just go in and in the actions menu. There's an option to add a new clinic. I want to stress that this is like dynamic. So you can change the order. You can add fields to this section. So the display that we have on our Just Tech site isn't necessarily the one that you have to have or do have on yours. You can change this around. You can add instructions and put labels in. So it just depends on like the kind of data you're collecting about your clinics and that you need to track. You can customize this as you come with a lot of other pieces that we go over. I'm going to go in and we'll just call this, say bankruptcy clinic, if I could spell. I have the ability to specify the location and I can do the full address. I could do like the name of the building that it's happening in. I can put in a website if there's one like being used to advertise or sign up for this clinic. And then any kind of like email address for like contacting folks about this, there'll be another section in a minute where we can add more detailed contact data. A description and some notes about the clinic, general subjects that provides you with an opportunity to categorize this kind of event. So there are some options that we see here but this is fully flexible for you to say, you know, these are the types of clinics we have and this is how we want to categorize them. And for anybody working with like pro bono users in your system, you might recognize this generic subjects field because you can also indicate for pro bono users or I should say for all users like what subjects they can be involved in, subjects as your organization defines them, not necessarily these three options that you see here. You can also specify the problem codes that are being addressed through this clinic, the counties that are involved, if this is tied to a particular office or program within your organization. And then lastly, this one's a pretty important one, you can specify the intake process that can be used with this clinic. So if you, let's say like, we create the clinic, we'll create the clinic event and then we have our different time slots that are available for folks to come and join. There's an ability to start an intake process right from that time slot. We'll see that in action in like a couple of seconds but the intake process that launches is set here. It's great because if you wanna have a custom intake process for this, for a particular clinic, you can build that out and then tie this in here. So it doesn't have to necessarily be the intake process or intake processes that staff use on like a more general basis or that they see on their homepage on that sidebar. You can build out your own intake process just for this clinic with the kinds of like specific data collection you need for this event. I'm gonna, we've got a whole bunch of test intakes here. I'm just gonna pick our begin applicant intake because that's what I want to launch when I go in and try to start an intake for someone who's attending the clinic. We press continue and we land on the clinic profile and you guessed it, it is also dynamic. You can change this around. So we've like listed out a whole bunch of fields in one long list. You might wanna throw in some headers eventually but you can change how this display is listed out. You can, yeah, control what shows up here. There's also, once you create the clinic an opportunity to store like more data about that particular happening. So through the actions menu we can specify site contacts and you can put their name and their email address. And this is what I was referencing and I said there's more opportunities to like record contact information here. So if you have like a particular, if your organization is conducting the clinic with another group and they have three contacts that you should reach out to you about this you can record them here and then it's a helpful reference point for anybody accessing information about this clinic.  We'll call it site host one and I press continue. If I wanted to add more I could have gone in and press this green icon and to create more rows and to record more contacts. But once I save this that contact will then show up in this list view here. So any contacts I add I can see directly from the clinic profile which is quite helpful. You can also, I'm gonna skip around a little bit you can upload documents you can upload tasks to clinics. So there's some additional capabilities in terms of storing data about the clinic. And then you can also assign users to clinics. And then that's like the first step to be able to ultimately assign users to specific like appointment slots and clinic events. So I'm gonna just demonstrate how you would go about adding somebody to a clinic first so that we're set up when we get to the clinic event piece. So I'm gonna pop on over to our users tab that's you have to go over to users to be able to select somebody and add them as a clinic user. So we'll just go with me for right now I'm gonna add myself to this particular clinic. So I'm gonna go to my user account here. And then for us it's under edit extra information. We're able to access this clinics multi-select field. And that's where you indicate which clinics this particular user is involved in. Some folks might have this on a different page. Some folks might not have this enabled yet. It's like a system field that's accessible and you can add it to any of these user processes but it'll vary by organization like where it lives or if it has been placed on a form yet. So for any admins on the calling but have to like look for it and enable it if you're trying to roll this part of clinics out. I'm gonna go now. I was already listed under the immigration clinic. I'm gonna hold down control and assign myself to the bankruptcy clinic as well. And then when I press continue and go back to this clinic that I created I now show up as a clinic user. And you can go in and do this for any other user accounts as many users as are gonna be involved in this clinic in any of the like events within this umbrella of a clinic. And then now we get to the part that I'm like talking a lot about which is the actual clinic event itself. So if I am doing this bankruptcy clinic let's say tomorrow and I wanna be able to sign folks up and have our different appointments. I need to go to the clinic and then in the actions menu I can select add clinic event. And that's creating a record of this clinic on a particular day. There's some overlapping fields here from what we saw when we were creating the clinic. So again, I can specify the subjects and the problem codes and there's a codes and counties that are involved with this clinic event. So it's also dynamic. So you can change the order, change the fields and the labels here. You can specify an emergency contact for this event. And then critically, right? You have to designate the day and the time. So we'll pick tomorrow. I'm gonna make this some easy math for myself and we'll just say that it runs from nine to 12 p.m. But you can kind of see whatever the range is for that event. When we press continue, we can designate if there are any volunteer position types that need to be filled with this. It actually, oh it doesn't, we don't have a lookup running from this but you can say there's particular types of volunteers that you need for this and then there's a means to track whether you've like located them for that clinic event. Let's get past that for a second just to get to the time slots and that's where I get to designate how many time slots are happening. Legal server has a really great function here where it'll calculate it for you. So if I say that there's like, each of my time slot should be one hour and the clinic event is three hours long. So I'm gonna say there's three time slots and then maybe I know that there's gonna be two time slots, like two slots available for each of those times. So I'll put two in here and then press calculate and it will automatically do that calculation. So you don't have to manually figure out like the start and the stop times and put that all in. Of course, if you have kind of times that don't break out this easily, like if you have a half hour and then a 45 minute call and then a 20 minute slot, right? You might have to go in and kind of edit it from this point but I can at least give you a starting basis of generating these different times, certain end times here. If I needed to change something, like let's say I actually only wanted to have five time slots, not six. I can press this minus icon and it'll take that row away. I can also press this plus icon to like bring it back and update that accordingly. I'm gonna press continue one more time. And on this last step of the clinic event create process, I get to say whether it's a reoccurring event or not. So if I was doing this bankruptcy clinic on a weekly basis, you know, I can, or actually there's a lot of different options, right? I could say annually, monthly, every two weeks, daily. I can specify the reoccurrence cycle and then indicate when that should end. And that can save you some time for having to generate each of these clinic events individually. You can just kind of in one go generate this whole bunch. I'm gonna switch this over to now. We'll keep that as a one day clinic for this example, clinic event. And when I press continue, I now land on the clinic event profile. So this is representing that clinic but for this particular day instead of times. Actually, it's a great question. This goes very nicely. So Samantha asked in the chat, what's the benefit of using clinic module compared to an event and outreach? I'd say one of the biggest draws is what we're looking at right here, which is the scheduling function. So you get these time slots and you can assign specific cases to each of those time slots. You can assign users to those time slots. So it provides a bit more of a scheduling management than you have built out or is in the outreach module. We see this add client here. So if I was actually like day of on the clinic, it was a walk-in and somebody came in at 9 a.m. and I was talking to them and I wanted to do that intake. I can press add client and it's gonna generate an intake process. It's gonna link me to whatever intake process I picked for this clinic. I can also, so we see that the users is blank here. That's because I haven't designated which of my clinic users will be working for this particular clinic event. So that's one extra step I need to take here. I go into actions and then assign user to clinic event. And because I assigned myself to the clinic, I show up as a person who could be added to this event. So you have to make sure that you're adding folks to the clinic first before you can add them to the specific like day clinic event. I'll pick myself, we'll press assign. And then now I show up as a user and I can then go in and assign users to specific times and I could put myself right for some of these times. I can say I'm working the nine and the 10 a.m. shifts and then I show up here as like an assignment. So it can really help for just kind of managing who is gonna be working these different times. And also to the extent that you are doing like intakes or any like screening beforehand, you can link existing cases to these time slots. So then somebody who's assigned to a time slot can see who they'll be like talking to at that time. We've got users down below and then emergency contacts, if I had added one would show up here. If I didn't, not when I was creating the event, I can still go back up here and record additional emergency contacts to have us be up to date. I was a lot of information really fast. There's one last thing I do wanna touch on which is scheduling into a time slot. So like I just demonstrated, you can press add client and create an intake and that will hold down that time slot. You can also do this for cases. So if we hop into an existing case, in the actions menu, you can enable the option if it's not enabled already to schedule a clinic event and it'll filter automatically to show upcoming clinic events within the next month for the county and the problem code of your case and you can clear these filters out as needed. So now I found my bankruptcy clinic here and I can just press schedule and pick an available time slot and then it'll be, we'll store that and when we press refresh here, it's now linking that case to this particular time slot so I can come to this clinic event and access the case that way. There's also a list view you can put on your case profile to show what clinic events that case is associated with. So whether you're accessing this from the clinic event or the case, you can see that they're connected together. And then lastly, you can also sign up from, let me make sure I get the right one, yeah, from the intake process. So the disposition block has an option to accept and schedule clinic and also to set pending and schedule clinic. So at the end of the intake, if it's within your workflow to do the full intake and then assign somebody to a clinic time slot, this gives you that option. So I can pick accept and schedule, continue and then same concept as before, right? I have to clear some filters out to see what I'm looking for. But now I have bankruptcy, I can press schedule and I can pick another time slot and link that together. And then, yeah, back on the case. If we go back to the clinic event, it's now showing me that second case that I just linked in here. So it's reserving those time slots. One very last piece of them, I have some questions in the chat, I'll go back to you. You can also track attendance and sign in. So there's a sign-in sheet that you'll see in the actions menu. To the extent that you're assigning existing cases or intakes to this clinic event, it'll show those folks' names they can sign in. And if I had recorded the legal problem, we would have seen that as well. But this generates for you automatically a sign-in sheet. There is also a mass update status. So after the clinic event or during it, you can go in and say, these two people where they canceled or they were no showed or they confirmed or walked in, this just helps you track the status of the folks who will be attending the clinic. And then if you go into edit information, you also, for that particular time slot can manually edit the status there for that one record and also record general and problem notes about the individual and their connection with that clinic time slot. I will pause there. That kind of walks us through very fast the main pieces to clinics. And then I will, I'm gonna go back up and see if we can get some of that. So Tim provided some really helpful information about what legal server can do now. And then Samantha had another question about what's the benefit to using the clinic module compared to setting a client appointment slot in the calendar? Yeah, it gives you like kind of an aggregated view of all the people that you'll be talking to, right? For like one particular event. So you can see that information all grouped together. And then it can also be a way to manage assignments a bit more easily. So you can see like who, which users have been designated to particular time slots, which time slots need to be assigned, which ones are still open, what time slots are available to indicate that you have like capacity to accept more folks or to accept walk-ins. So it gives you like a bit more of like a tracking ability in addition to the status tracking that we just saw there with like canceled and no showed. And also like the sign-in sheet if that's on phone. So then we had another question about users that you've assigned to it. How will users be notified of the event? Is there some automatic way you can notify users? That's actually a great question. I believe there's at least a list of you you can show that they've been assigned to. I don't think that when you assign, like when I assigned myself here, I did not get an email automatically. I'm not aware of a way that you can do that, but we've got plenty of experts on the call too. So if I'm wrong there, feel free to chime in. All right. And here's one for, is there a functionality for private pro bono attorneys to sign up for slots in the clinic, like a day long clinic with one hour slots for clients? Or would we manage that external to legal server and add the pro bono attorneys manually? So I guess I think they're asking if there's like a portal for pro bono attorneys to sign up. There is a way that you can tie this all in with pro bono like opportunity tracking. And if you did have pro bono users who were logging into your system, you could have them sign up and like indicate their interest in participating in this. You can also that same kind of user assignment function you can do for pro bono users. So like it would still be like somebody probably internally would be like internal to your staff would be managing it, but you can assign the pro bono person to this clinic event and then assign them to time slots. You can also track like pro bono, what is it called? Like whether there are obligations for certain users for certain volunteers to participate in clinic events and then track if they've done that by assigning them to users. So there's definitely a lot of options for connecting pro bono users into clinics. I'm not sure if there's a front facing one how it might tie into simple justice which is legal servers platform with pro bono like a another means for pro bono volunteers to access and update information that ties back into the main legal server site. So I follow up with you on that one. So then we have another question if you assign someone to the clinic does it reflect on that person's calendar as well? Yeah, it does. So just appear. I was like, let's just get it in one go. Sure. And also I do wanna say if anybody has any experiences that relates to any of these questions like feel free to please jump in. We want this to be as conversational as possible. So if you've had a different experience or you've had like some workarounds with any of the questions that have worked for your organization please like unmute or put in chat and we'll share. So we have two more sets of questions and then I think we'll kind of move away from the clinic module and have it just be open to whatever discussion the audience wants. But Arianna is asking, will the general notes for clients show on the main clinic page? And then along with that so you can see all the notes for each clients on one page so that you can keep track of things post clinic and a bird's eye view. I would imagine. So the notes are not showing up within here. I would imagine you could get that data through reports so you could probably get that aggregated up. But I don't know of a way to get it to display on the clinic event. But let me, I'll, when we open up to everybody I'm gonna check to see if I can find like a list that would accomplish that, Arianna and I'll let you know. Okay. And then Melissa is asking is there a way to reserve a slot for someone that does not already have a record in legal server without going through the entire intake? Yeah, that's gonna be similar to reserved one or even right here if I press add a client. You can make like an introductory like first form on an intake process that isn't really collecting any data except for maybe like the name if you have it if that's like you talk to someone you know that they're gonna be coming in but you're not actually collecting all their information until the clinic event. You could create some means to generate an initial record like an incomplete intake without requiring you to do the full intake and then still be able to schedule it. I also think you can get in the actions menu once you've passed through, once you've created the intake so you have to press save on that first step. I think you can access the schedule to clinic event from there. If you don't want to need one. And then the last one specifically on clinic modules of course they can continue in the chat as well and we'll work on you know try to answer them there as well. Emily is asking my organization's clinic module intake mode is on begin applicant intake. For most of our clinics we're scheduling cases that come in through hotline for a clinic and she goes on to ask but I can't find a way to assign existing cases to a time slot. I can only begin a new intake for that slot. It sounds like I need to ask IT to enable the assigned clinic event function so I can assign existing cases to a clinic. Yeah I think if it's not appearing in your actions menu for your case profile like when you're on the existing case that you're trying to schedule then it sounds like you would want to ask to get that one enabled. And I'm flipping right now to our actions menu for cases so I can just show you what that one looks like. And thanks Eve for jumping in and helping with that answer as well. Yeah so for us we've added it into our actions tab. Folks might have it in a different place in your actions menu and you might call it something different. We just have it reflecting the default name which is scheduled clinic event. But yeah they'll just need to add it in here to the actions menu and then you'd be able to do that assignment for existing cases. Awesome. All right so now the forum is open for you here in the audience to let us know what you want to discuss. I have one quick question. If that's okay. So we use, this is Ariana. I just wanted to follow up on that question I had. So we use, we host a lot of clinics at Legal Aid and we end up using like a Microsoft Excel spreadsheet to kind of keep track of clinic clients and like the status and updates of the case so that we can kind of see from like a bird's eye view of like where we are with that specific clinic. And so I was wondering if there is a possibility of putting like a small note section where you can see all the clients that are assigned to a clinic where you can say, okay, this person's ready for the case to be closed or this person's ready to have their pleading filed or something like that. Is that, I don't know if my, the way I wrote the question before it made sense, but. No, no, I definitely did. And I did just have a second to look at the list of columns. Anybody feel like on this who does admin work is probably familiar with the, is this column part of the list for you? Yes or no? So I'm gonna go back to sharing my screen and Aaron, I think we have a promising answer for that question. I, we had not enabled the problem notes column on the appointments list to you. So I'm doing that now. That's my big general notes, we'll see. And then when I go back to that clinic event, drop it down. The notes show up. So you would still be able to go into that individual record. And if I want to type, here are some notes. We press save and it's linking me back to the case. We'll go back into that clinic event. And I see those notes reflected in here. So that would give you, I think, if I'm understanding your question correctly, and definitely let me know if I'm wrong here, but that would give you like the narrative description that I think you're looking for for specific clients within that particular clinic event. Yes, thank you. I just talked about it. Oh, shall I? Yeah, I was just going to say, if anybody wants to chime in and unmute and say like what their experience has been, if you're using it, or if you are considering using it and haven't started, what, you know, what questions you're working through to decide whether to implement it. I think, yeah, we're really excited to hear from you all and definitely want to facilitate kind of cross learning amongst everybody on the call. So feel free to put anything in chat or to unmute. I don't want to put anyone on the spot, but I know there's a lot of knowledge across this. Andrew popped in and he said, they're looking into using part of the online intake module that allows clients to schedule themselves into the clinic appointments. Have you used that feature yet at all? Yeah, that's a great fact. And if you're using it at your org, please put it in the chat. Yeah, I was going to say, maybe before I answer, is anybody on this call using it and wants to talk about it? Very fair. Yeah, so there is, it's an awesome tool. It allows you to publish time slots. So you go in and you do have to indicate for each time slot, whether it should be made available as part of your online intake. There are some very specific mechanics. You want to just be careful when you're setting it up. I think it has to, the block to schedule has to go after the online intake is transferred, like the online intake transfer block. And then it allows folks to make a selection from the available time slots and indicate what they would like to, which time they would like to appear. And then that record will show up like as a reserved time when you access it from like your main site. So you'd be able to tell from the clinic event that somebody has grabbed that has reserved that window. So that was that little yes, no for each one of those slots because I didn't see like a description for those labels. That's what it means is, okay. Yeah, that's a, if we, I think we've got them here. So if you go into edit the time slots from after you've like created the clinic event, you'll see the labels, yeah. And then you would just go in and mark like yes or no. So it allows you to like control kind of the flow of how many time slots are appearing at any particular time on that list. And then I do believe that you have to make sure that the problem codes line up. So it's filtered like if the applicant picks a problem code they're only gonna show clinic event time slots that have that particular problem code. The workaround, if it's open for like everybody, right? If it's not problem code specific is just to make sure you select every problem code when you're setting up the clinic in the clinic event. But that's like the filter for that. Awesome, thank you so much. I actually just thought of another question that I have and it relates to different types of appointments. The two big ones are virtual versus in-person and English versus Spanish. Yeah. Would you have to just create separate events for those? I think that, is that question specific for like externally facing like you would want? No, not necessarily. Or just in general, okay. Just in general, how do you like record that? Because right, there's obviously different requirements for those types of appointments. So like would that just be like a custom field? Yeah, you could even make a custom field. That would be like, that's my first thought to have that as like either on the clinic or if the clinic event varied like you could also have it at that level. I guess you could probably have it reflected in the title. Like you could make one clinic be like the virtual and one be the in-person. If it wasn't necessarily like the data that you need to easily like filter on in a report or something like it might be easier. And if you have a custom field, if you were trying to like run the data about how many, you know, virtual events you've had but if it's more like a descriptor, like an indicator for people accessing this that this is the virtual one, then maybe like name would be sufficient. I would also think same thing for like language, right? You could do it through a field or you could put it as like the event name. So you can customize those fields on the actual appointments? Not on the appointment, on the event, yeah. So it would be the event, yeah. So you'd have to create a separate event for... Yeah. Like if you're running both English, Spanish, virtual and online, you'd have four events probably. Yeah. Yeah. Cool. Thank you so much. Yeah. This is your chance to get your questions answered, discuss how other organizations, if you were doing something really interesting and unique and you think others would benefit from it, we're happy to have you share, jump in. Hi. Yes, I heard of a glitch some organizations were having. I was just wondering if you have a workaround for it. When you have two paralegals or staff members who are scheduling clinic spots at the same time, I heard that some organizations had a problem where the same clinic spot was selected at the same time by two different people. And the program, instead of like telling them there was an error, just chooses one or the other. Obviously it's only a problem if you have a lot of people scheduling them at the same time. But have you heard of that happening or do you have any workarounds? Oh, you're muted, Caitlin. I'm muted myself. Thank you. I've heard of that. I've definitely, I've heard of that happening. I know it's something on legal servers radar like that they've been alerted. So yeah, I think they're definitely, if it's not already resolved then it's on their radar to address. So hopefully it won't be an issue moving forward. And I will say that when I've heard of it happening it has been few and far between. It's definitely in like the high usage when you're everybody's like, a lot of cases are getting scheduled at the same time. It ups the chances that that happens. But definitely I think that legal servers are off. Thank you. Yes, the meeting recordings will be on our YouTube channel. We are considering turning the event page into a place where the recordings will be. So this one we have not decided if we'll post, but I think there's no reason to not post since we're gonna provide some time at the end for private questions that don't want to be recorded. So yes, I'll say that we'll post this on our YouTube site. And then I usually do like a monthly roundup of all of the webinars and send out the links to the videos on that as well. Well, I'll chime back in here if there's no other questions but I just wanna share. Yeah, so we're building this out and we're gonna do potentially two different like kind of additional things on it, hopefully. Cause we're currently using a platform called Acuity for scheduling, which is basically like a, it's basically built for like dentist office type things where you have like a certain amount of dentists and it's pretty simple, but it does two things. One is it does payment processing. So we collect a $30 payment for every case and legal server doesn't provide that. So we're gonna be hopefully building an API with Stripe, which is our payment processor. So if there's anyone else out there, I know that's pretty rare, but that collects a fee or any kind of money. We'd love to talk to folks about that. And then also, yeah, video conferencing, we still are doing a lot of virtual appointments and there is no integration for like Zoom as far as I'm aware. And that's another thing that Acuity, Acuity integrates with both Stripe and Zoom very easily. So that once that appointment is scheduled, it just creates that Zoom link, sends it out to them so that you don't have to manually do that. So we're gonna try to build probably an API for the Zoom API as well. So if anybody out there is running the clinics module with payment processing or video conferencing integration, I would love to chat more about those two things. Super cool, Andrew. Thanks for sharing. And I do want to mention that we're not here to answer all the little mini technical questions, but Caitlin does know a whole lot about legal server. So she may have the answer, but then we also, it may be something I'll have to reach out to legal server. And if there's anyone from legal server here in the audience, you're welcome to jump in and answer as well. And I see Eve is unmuted. Of course I have questions. Hi, Caitlin. Is there a way to add a different type of process to the actions drop down instead of intake? Like could we add like an add pro bono time process? Because we use clinics for our pro bono time, but I'm wondering if we can adjust what that link, that actions link does in the actual clinic. So when you're in like the clinic event when you go up to actions, yeah. Yeah, it is dynamic. And I should have said at the beginning, if I'm looking this way, it's where my other monitor is. Let me see to the extent, I don't know if you can pull in time to be, let me actually start for the admins on the call. And for those who are not, I hope this is not overwhelming. But if we go to admin and then process these forms and profiles, right? That's where like 99% of your configurations live. Up at the top, it defaults to the case matter module, but to get to the clinics and the clinic event section, we're gonna have to toggle this over. So there's one for clinics and there's another for clinic event. And here I'm gonna go to the clinic event to see if we can, if you're adding like time out, imagine to that particular event. This is where you can customize the forms that relate that you see in the actions menu for clinic events. And then if we click over to profile, that's the dynamic clinic event profile. So if I wanted to make, if I wanted to put emergency contact up at the top, like I can drag and drop that over and then like shuffle things around. A little bit further down in the side action elements, that's where we see the actions menu for this. So you can certainly add new processes and you can rename what it is in the actions menu. I'm not sure. I don't know that it's gonna hold time, a link to the time slip process, but you could potentially link to it Yeah, there, Ron, you've got the expert here. Yeah. So some customization, but not the time specifically. Thank you, Ron. Halfway there, Eve, but not, yeah, not for the specific you say. It was worth a shot. Thank you. I know there are questions out there from all the chatter that we had in the listserv. So hopefully that you're willing to either put it in chat or even come on camera or off camera and unmute. Looks like Samantha has unmuted. Did you have a question? Well, yeah, a little bit. So thank you. This was really helpful. So I'm in Florida and the clinic module has been a bit like El Dorado, like everybody's heard of it, but nobody's actually seen it used, it seems like. And so we do our clinics. So part of it, I guess I'm curious if you maybe talk about the actual clinic, how you're using it. So we have two different types of, three different types of clinics that we do that are all a little different and they're scheduled differently. So I'm trying to figure out if going to the clinic module makes sense in any way. So I just, I'm kind of, if I can describe what we do and you can tell me your thoughts, I would appreciate it. So we have a telephonic housing clinic. People are assigned to that clinic by our intake after an initial interview. And what we've been doing is setting up client appointment slots for when we have pro bono attorneys available and then just assigning the pro bono attorney to the client appointment slot. The intake person then assigns the client to that slot. And then we email the attorney. The one complaint I have about that is if I start off with one attorney available and then somebody else volunteers, I have to recreate the slot as opposed to going into the existing slot and adding something new. I have to go in and fill in like it's telephonic. It's this, you have to do the entire event over again. So I don't know if the clinic module would address that. Like if I could go into the clinic module and it looks like I could just like add a new appointment as opposed to creating an entire new clinic which is functionally what I have to do in the calendar. The other type of clinic we have is per se divorce, which is in our office. I typically have, and I do the same thing. I do a client appointment slots. I make five available slots through our calendar and then they get assigned once we do the intake and assess whether or not they're eligible for their services and whether or not clinic is appropriate. And then the other kind is we like outreach clinics, ask the lawyer clinics and we don't do any type of pre-application for those though. So we just show up and whoever comes comes. So I don't, I'm not sure that the clinic module actually helps me with any of those three but I would love your take on it if that's possible. I think for the first one in particular it might be the most helpful just because you have so much flexibility to like add and edit time slots. So you would be able to come in and not, you wouldn't have to, I'll actually screen share just so we can kind of look at it in real time. If this was, if this was your clinic, right? This was the time slots that you made available. Or that's sorry that you had, it sounds like pro bono volunteers available to be scheduled to schedule clients into and then someone's availability changed or opened up and you could have more. You wouldn't need to come in and create a new clinic event. You would be able to come in to the existing clinic event for that particular day and then go and edit the clinic event time slots. So you can adjust time ranges. You can scroll down and manually add new rows. And we didn't, I didn't talk about this when I was doing the overview but that like lets you really continue to modify this as needed. So that might be a less data entry. That's exactly the problem we have is, we might have one attorney who can take two appointments and then I'll have like three more attorneys. So I have to go in and create, recreate it. And that's, it's just cumbersome. So this I think would help that first one. Thank you for clarifying that addition part. I really appreciate that. Yeah, you can also, the fact that you can make reoccurring clinic events is really helpful too. So if you like, if this was happening on a certain interval, right? You wouldn't have to make new clinic events even each time you could set that, for the next month, you're confident that they're going to be happening on a weekly basis, like until... Yeah, we do, we do them pretty much every week unless I either don't have volunteers or it's a holiday that's cut, or there's a hurricane, like those are the three things. Hopefully not that one. Yeah, so that might help also with the data entry, just the fact that there is this like built in duplication process in addition to being able to modify the time slot to get built in. Unless, I'd be hesitant to make a call on those other two without having like a little bit more context for what your workflows are. I do think, right? Like outreach is also an incredibly helpful module. You can associate cases to outreach events. So if all you really want to track is that an event happened and ultimately know that certain cases came out of that, then like, especially for the third one that kind of outreach clinic, that outreach might be like in and of itself a good like sufficient data tracking practice. So we're gonna start a series of Ask a Lawyer clinics. And when I was talking to our partner, they were like, oh, we'll have them call and do appointments and we'll schedule. And I was like, no, no, no, we just do everything on site. Like it's not pre all of that. So I think it sounds like where this is really helpful is if we do kind of that pre-screening and pre-scheduling whereas ours are throw up a shingle for a day and everybody who walks in gets to talk to an attorney. Yeah, yeah. I think I agree with what you're saying. That I think that this is particularly helpful for scheduling like in advance. I do think if you had like a walk-in clinic, it could still, one of the benefits of this is that you could kind of track the utilization. Like you could, it might help you monitor trends. Like let's say you were doing this clinic for every day in the week and it was all walk-ins. You might be able to more easily track like, okay, what times are people not showing up for? Like, okay, we had this this whole week and nobody ever came to the 9 a.m. one. So that might help inform that we should probably shift this clinic later in the future. Like you might be able to, because of that like status like of a no show or a walk-in or sorry or like that no one ever ultimately took that time slot. So that could be helpful information, but it just depends on the use case and what your organization needs in particular. Thank you very much. I appreciate that. This is your chance if you have a question, jump in. And Andrew. Yes, I was running through the create event process kind of in tandem with you. And it skipped that screen where it asked you for the like number of roles or something like that. It just went straight to number of appointments and the number of slots per appointment. Do I need to like turn something on for, and I even noticed like the name of the, when you were just sharing right now, like it showed the attorney like under like attorney and then like a drop down kind of like. Oh yeah, for the number of folks. I am gonna say upfront that one piece I'm not as familiar with. I don't know if anybody on the call is. I don't wanna, I wanna be upfront about what I'm not good to cover. So that front, I'm not a hundred percent sure on, but if anybody else has experience with that. Thanks for that. Or run, not to put you on the spot, but if anybody has been working with that volunteer, I can go back to the page that I was on, but tracking the number and the types of volunteers that you need for particular clinic events. So that's probably related to pro bono volunteers, but not necessarily the same thing. Right, cause it could be like interpreters. We use like kind of like a social worker type role. I've seen notary as well. Right, yeah. So it would be super helpful to have that, but at the end of the day, that lives on the appointment, not the event again, right? Yeah. Cause you could define it for each appointment. Yeah, let me, you can also do, you can make it for the particular clinic. So I'll, yeah, let me enable something. Yeah, so created it. So I'm hopping over to the, actually we can do this from scratch. So the bankruptcy clinic, I enabled this volunteer positions list view that you can edit. And that was what we were seeing in that great step. And that's where you can designate, you know, you need this number of attorneys and you need this number of translators and press continue. And then it's stored within here. And then- So I don't even see volunteer positions. Yeah. Yeah, that is, it's the volunteer position is the block. But I- It's a block. Okay, got it. Cool. And then you can from the clinic, like take that into the clinic event and say this is the needs that you have for that particular one. But I'm sure there's more to it than what I'm saying here. So- No, that's very helpful. Thank you. Our time's almost up. If you have a question, please jump in. And then I'm going to reserve about, I haven't gotten any notification that people have messages they don't want to have recorded. So if you do have something, please send me a message and chat privately. So I know, but this is still your opportunity. I'm still waiting for Caitlin to answer my question. Ron, you're so sweet. Yeah, that's it. Thank you. Well, since you popped on, Ron, do you have anything that you would like to say since you're here? Nothing specifically. I just wanted to listen in. I always, anytime I get a chance to see Caitlin present on something, I always like to do it. So I always learned something like, I didn't even know there was a volunteer positions block that you could put on your clinic events. So I made a note of that. Both learning and then close to real-time. I will note that I know the notification side of it that a couple of people talked about. We know that that's something that, at some point we would really like to integrate better. So like you fill a slot and shoots off a text or an email or whatever to the person that you, the client or applicant that you put into the slot. And if it's associated, if a user is associated with that slot, an email to the user. So that's, it's on a roadmap, but I can't tell you which roadmap it's on. Would the work-close module allow you to do that though? Because doesn't that let you automate? Potentially it could. I don't know if workflows, I mean workflows at least initially are focused on matters, cases and matters, that module. I don't know if it currently can see into the clinic module itself. But of course, once you have somebody scheduled into a slot, they've got a matter. So, yeah, I mean there's potential there. There is potential there, but I also like the thing that you mentioned, Andrew, about automatically creating a Zoom link or some other kind of link, sending that to the people, that sounds really cool. So Angel, I saw you pop on camera. Did you have a question? Yeah, a quick question about how the separate clinic, so let's say you have 10 different clinics at the library or something. How do they show up on a report? So, because we basically use put everything on outreach and the way it shows up is it just pops up as separate outreach. So I'm kind of curious how it pops up on the clinic side for reporting purposes. That's a great question. Thank you for bringing that up because yeah, we didn't even touch on reports. You have flexibility. You can access the tables for just the individual clinics or you could also just have a report that's like all your clinic events. But if you're doing like the clinic events and pulling from the clinic name, right? The clinic event is just representing that particular clinic on a given day. But all of the data that we talked about today is accessible through reporting. Yeah, so when you're doing reporting, let's say you have some, let's say for focus, some under outreach and then some under clinic. Would you like, how do you merge the data so that you can easily do the report? Those might be two different reports because it's like two different segment, like two different modules of data. So that's, yeah, that's a fair point. If you were tracking some of the activities in outreaches in some in clinics, you'd have to kind of, I think you'd have to have two different reports. I don't think that you can connect between the two. Okay. You would definitely be running two reports. Okay, thanks a lot. And unfortunately, we've come to the end of our time. I really appreciate you all being here. Caitlin, thank you so much for sharing with us. That was really interesting. I don't get to see into case management systems as far as cases so much anymore. So that was fun for me to see how that works. And I just want to let everyone here know that we do have something similar to this coming up in October, October 12th. We're going to do an office hours on phone systems. We're gonna try something new where the first hour is going to be short, quick demos of about five different companies. They're gonna have 10 minutes to talk. And then the second hour will be where we do an open forum where we have invited the providers to leave the room and so that we can have an open conversation to see what other organizations are doing, what they're using, what problems they may be having, but it's going to be a constructive discussion and not something that we're tearing down a company, certainly. So please watch out for that. Thank you so much for joining us. We will be posting this to our YouTube channel. And if there's anything else that you would like to see in the future, please let us know. Have a great day. Good morning.