Good afternoon. It's my honor and privilege to welcome you to an exchange for media conversation and exchange for media dialogue on marketing technology on technology on what's happening in the business environment This is live on exchange for media comm impact on net comm pitch on net comm. It is also like on BWC IO comm There we have a very special guest and we couldn't have a special Person more special person than him the more relevant person than him to talk to us about how technology is In some way transforming our businesses and will help us triumph in the future. So with this, let me welcome. Mr Karan Bajwa, who's the MD and CEO of Google Cloud in India. Welcome Mr. Bajwa to this conversation and we're delighted You could join us. I'm assuming that you're joining us from your home in Gurgaon How is remote working change? The way we do business and bring technology to the fore. I'm sure that's the silver lining that All cloud companies and especially Google Cloud which is such a large player in this segment I've seen so how I've been the last 90 days for you Mr. Bajwa Thank you. Thank you very much and Ragh.  It's always a pride when I when I look at you Thank you for inviting me today Look, I think, you know, it's it's not an easy time for anyone So while I while I will talk about the silver lining in this whole environment, I want to be respectful that everyone's situation is different and People are going through very very tough times just before this you and I were talking about the fact that as this gets closer to us Reality bites and it's getting personal as as some of our friends family get impacted So it's a very tough time which is Unprecedented and Ragh you and I have lived many crises in our lifetime which have been Not as deep and as prolonged and as impactful as this one It's been three plus months and we still have unseen any way the close to the end of it The financial impact is very very deep. We have not yet calculated the lasting financial impact of this You know people's work styles work lives have changed all of that is is it and you're not everyone is engineered to be working remotely people's Environments are different. So I'm respectful of all of those limitations in people's minds people's environments And yet I see that there is a lot of things that are going positive First of all, we're able to spend time and families that we never did think about it You know, how much time would be spent with our families? And suddenly now we have time at hand with families. It does bring in very awkward moments, but it's it's an amazing experience just surely in terms of our ability to work from home first Organizations went through the learning curve and Ragh and I could tell you that not many Organizations were engineered for a hundred percent work from home for a prolonged time You'd be surprised at the kind of organizations that were challenged deeply technical organizations Organizations that were actually the the providers of technology also got challenged So people went to that learning curve of making sure they could as much as possible And I'm sure not every organization can manufacturing is a tough challenge as many organizations as possible working from home working from home also, you know There are some interesting new answers are it suddenly we find time on our hands, you know I'm personally seeing around that productivity is an all-time high. You know, we have a wonderful tool at Google where we actually can track our We can track, you know, just the productivity that we have on a weekly basis. It's mind-boggling It's it's not a number. I'd like to quote because it's not a benchmark I'd like to say that's not the right way of working But simply you have time at hand your ability to engage with customers is very very easy Think about a forum like this in a rug if we had to do this forum in person Imagine the number of people you would have to invite the logistics that you would have to do People would have to travel from their home to the location and back You would take about four to five hours to do a one-hour intervention And here we are walking in from a prior meeting and we walk into a next meeting Simply taking one hour and we can we can impact I was just counting and I understand there is there is huge webinar fatigue That is setting in but he had people's ability to learn people's appetite to learn has significantly gone up Technologies played a massive role in this whole whole, you know, change that we are seeing and God bless the telecom companies and rug, you know they were going through a very very tough time pre-covid and Suddenly we see that they are the kind of foundation on which we are all able to work today So so bless them and I hope that that sector emerges much stronger But technology has played a massive role in helping us You know get through the be productive be productive today. Absolutely. So and there are many learnings We'll talk about as we go on rock. There are many learnings about Please you almost had a three decade career in this thing and you work with large technology companies You are now leading Google Cloud in India before that you were with IBM before that you were in Microsoft So you've seen technology for at least us 25 years Very closely, you know and how it Impacts human interactions how it impacts work how it impacts business So tell us what is saying in the last 25 years give us two three megatrends and also tell us where in the next three to five years Where we are headed Sure Look, you know, let me give you the lens of You know how I've seen technology the mindset around technology change over the years and rather I remember 20 years ago when we would send an email to a CEO As a technology company reaching out to the CEO we would immediately be sent off to the IT department The CEO would never engage rarely engage That was the first kind of I I saw that wave and I'll bring it alive from a technology standpoint But I want to talk about the relevance of technology to businesses Sure, then came a point where CEOs got interested in technology They wanted to know more and we used to have conversations with CEOs But they always used to be there it used to be along with the ID ID departments the CEO could never have the conversation alone So we would always have the CEO and the ID department together then came the phase when You know when CEOs got interested they got deeper They started seeing the business impact and they wanted to learn more and they wanted sort of to to reach out and Engage directly with the companies. We started seeing a very different engagement at CEOs and board levels and finally came the phase of really You know deploying Capabilities like the CDO the CTO across organization So we've seen a multitude of phases of technology adoption the relevance what will happen after covid I'll talk about it in a minute, but but I've seen the relevance of Technology change at the CEO's desk in a significant way Technology 20 years ago was absorbed or adopted in a very fragmented manner The traditional buying of hardware and then software and integration and then support it was bought in a very fragmented way Integration started happening. You saw outsourcing happen, which was basically, you know letting go of You know what you could not do very well. We saw that phase happen We saw a phase where people were consolidating technology assets Then we saw a phase where people were very comfortable buying fragmented technology Integrating that they became comfortable with technology So we've seen many phases of technology adoption in that sense and now we were just about getting into a phase where The consumption model of technology was coming in and rock and that kind of was being fostered by cloud Hyperscalers as well as by SAS company. So the consumption model came into being I believe that this particular phase that we are going through hospital and unfortunate does provide a massive tailwind to to the whole ecosystem around cloud and SAS company Technology will fundamentally change as we emerge from this crisis. God bless. We should do soon It'll fundamentally change The one thing that we wanted to start with and then there are a lot of points I think there are some cross-connection I'll just check. I guess you have two studios live right now Anurag.  I told you what happened to two of my colleagues yesterday One of my senior most colleagues in the Bombay office went to heaven and one of my so we I'm aware of the personal challenges both in the life side and the livelihood side and one what one can do is to do your best pray for others and Do whatever you can do with in power to your power and means to help that and Contribute your you know, I'm you know people like you and me cannot sit idle because we also have responsibility for other people I have responsibility for 300 people beyond my own team At home, right? So I think you want but one of the things that has happened is I'll give you both exchange for media and business world example business world are kept saying that we have to be video first Digital first today. We are doing four to six hours of programming in business world between two to four hours of programming video programming in Exchange for media.  We've added 30,000 subscribers to the business world newsletter organically organically We've hit 30 million traffic in business world for the last four months on an average used to do between 12 to 18 million and so, you know, there are positives that have come through without kind of making too much effort and what we have to look at is the impact of the environment with traveling less So, you know, it helps our body mind. You're eating at home. When did you eat for 60 days at home? I Didn't so I think they're a positive. Of course. What is negative is people are losing their lives Businesses are under the pressure and there is a Definite if I may use and I'll send you an article I read the people are grieving There is a grief said unsaid about, you know, a lot of things changing around them Not being able to go and see somebody you want to see right not being able to go for a walk So coming back to technology technology will ensure some of those experiences are in some way mapped online You're talking to me and then the interruption games that we come you will give me as a perspective on You know how CEOs promoters now talk to the technology company and the technology evangelist And they want to talk first to the technology person and I keep saying every business, you know Earlier, we would say this is a food tech business. There's a media tech business. This is a med tech business No, every business has to be a tech business. It has to be a print. It has to be a proper I mean if it's not taking won't possibly thrive Sure, I think and that brings to the point that We'd almost reconciled to the fact that all businesses are enabled by technology But I think what's gonna happen in this environment post-covid is that technology will become the driving force It will bring technology to the fore of the business and not just the enabler for the business But I was gonna talk about About just the trends that we see on technology post-covid. What are going to be the big trends? that That are going to be dominant in the marketplace as as we emerge stronger out of this crisis So first of all, I think there is an opportunity even before I talk about technology is an opportunity for us to reinvent the way we work Our workplace should look different from the time that You know, we came out came into this crisis the workplace should look very very different Ability to work from home has opened up people's eyes into the art of the possible in terms of what can be done There are some very bold Moves that have been announced by the organizations one of the IT companies actually has publicly announced that By the year 2025 they would only have about 25% of their workforce sitting in a physical office Now, no, that is bold, right? That's changes fundamentally how both the workplace will look like and bless everyone if if you embrace that mindset as much to the extent You can Depending on the business that you run that would completely change many dynamics in the marketplace the cost dynamics for technology companies The dynamics for the real estate business, etc. Etc. It will change a lot of things So the first trend that I would see is people Organizations will build a capability of working from home and it's not just about video Anurag video was the first point of port of call as as we got into this crisis Video was just the first port of call. There is there is collaboration There is security that comes in there is seamless exchange of data sharing How do you actually have a meeting as if you and I are sitting in the same room? So organizations will implement ways and means to implement work from home for a hundred percent of their I pray we never have to face anything like this, but that's the first thing I see Increase in digitization and Iraq will would automatically increase the demand for as the footprint of digitization increases The surface area increases demand for security and privacy will go up Security will serve as the foundation element for innovation and things like AI on big data on cloud, etc So that's the second piece that I see increase of security The third fundamental change I see is the consumption model of technology should change will change From a very capex driven model to a apex driven model And I know I have a colored lens on the cloud, but you know, I'm more talking about consumption models Rather than I'm not trying to talk only about the cloud But the consumption model people will conserve capital and and use it for their core business Whereas they will adopt technology more boldly through OPEX and OPEX allows you to lower the entry barrier for for use of technology The third thing the fourth thing I see is there will absolutely be a mainstreaming of AI and ML AI and ML have been have been things we have spoken about things we have piloted for a very long time Scale use of AI ML is something that organizations will need to go The smarter ones will innovate faster. They will go on scale. They will invest on scale I think gone are the days You know people will be interested in doing pilots. I wish and hope India has been Famously called as the graveyard of pilots people have to learn from each other rather than recreate And there will be massive You know scale use of AI ML building in as we watch and finally the it's very important for traditional organizations They do have incumbent it and we have to be respectful of that situation I believe there has to be a bold modernization of legacy Platforms in traditional companies and I'm not saying you take it and throw it away But modernization of your existing environment so you can support You know outward looking digitization Yeah, you will be absolutely proud absolutely leave from so those are the five big things that I see happening as we emerge Out of covet and run so current just to build on what you said and thanks for giving us those five inputs Is suppose a large organization? Let's say a bw 500 let's say you know, let's say An FMCG company likely words or Godrej and you know similar large companies if they were spending X on their technology What will that x become it become 2x 5x? Or will it the x will get redistributed to new technologies? So my question is does the technology spend go up and you said it will become an apex So it will provide an opportunity to increase it Second is how does it get redistributed you talked of throwing away legacy system bringing in new modern Yeah, I just want to be careful. I did not talk about throwing away legacy I spoke about modernizing legacy. There is a path to modernizing legacy without throwing it away And then you can slowly do it. So I want to be very careful.  I think what is more important is The fact that technology adoption will increase is a given that's very obvious What's making us work today? What's allowing us to be productive today? So the adoption of technology will increase Now the question is if you go back to the old way of buying technology where you had to invest Right up front before you could get the first benefit of technology That's tough because then you are taking precious capital away from your core business If I'm manufacturing, I got to pay my people. I got to get my raw material I got to enhance my supply chain. Yeah, technology is super important for me But I can't do anything without those three ingredients So I have to use technology and that is so clear to me But I have to use it now in a way that I don't have an entry gate that's so high And that's why consumption models So if I look at the total cost, total cost is the wrong way to say it But if I look at the total spend over a five-year period, sure I think it will increase as technology footprint increases sure it will increase But will that mean that you will suddenly have to spend the minute you come out of All IT companies going to stand up in front of you with a huge bill I don't think that's going to be the way of consumption The maturity of the SaaS based model, the cloud based model has reached a point Anurag where people have tasted early success It is famously sort of known now that across all enterprises, mature enterprises About 20% of workloads as we call it in the IT parlance have moved to the cloud So people know how to migrate, people know what to get out of it They know the new answers, they know the security connotations as they come with the cloud So people have tasted success is a question of scaling People know the benefits of AIML in small use cases, they got to scale it So innovation on scale is going to be key for us Adoption model going from capital, CAPEX to OPEX is going to allow us to do that Without having to spend precious capital in terms of a high entry barrier That's how I see traditional organizations like as you said a few names have the ability and equally so Anurag It's very important that organizations have the power to break You cannot make the new without breaking the past If you try hold a lot of the legacy of the past and try to go back It'll be a lost opportunity in my view If you go back to the old ways of delivering things You know one of the things I have been constantly saying in this period To every CEO is as you get back to your offices Get to your conference rooms, put everything on the table And if you find yourself doing something the same way that you were doing pre-COVID Question yourself three times before you go back and you may still go back But question yourself three times before you do that Because there is a new way of working, there's possibly a way of working This opportunity should not be lost, this crisis should not be wasted And we should reinvent what we do, how we do And how we execute in the marketplace And I'm not being insensitive to the fact that yes There would still be some things that would not change But the opportunity for CEOs is massive to reinvent themselves And just to, you know, I asked you You will not use the one TCO total cost ownership And it is about total implementation of technology You know over a period of time as you said It becomes with a SaaS based model it becomes an OPEX Now where will suppose this 100 rupees was being spent in X by Z Where do you think will it get redistributed Some of the things that you were a technology investor Or a technology investor in the sense a user investing in it Was spending what are the new things that the user will spend on Look, you know, I think it's fairly well recognized now You know, there's been many words given to data Somebody's called data as waters, data as oil, etc So the power of data is clearly established in people's minds Most business models that have been disrupted Whether it is in B2C environments Whether it is in hospitality environments, etc Have been on the power of data That's clearly established So there's no question around that It's equally well known that a lot of incumbent organizations Traditional organizations are sitting on precious data Right, so I think the shift, you know What has happened in the past in Ragh And I, you know, again, I want to be sensitive As respectful as I can But there's a change happening So I have to be blunt You know, by the time when a person decided to go out buy IT A lot of the money was taken up by, you know Lots of hardware being thrown in And lots of software being thrown in By the time you wanted to do some business impacting You were like choked on money And you had spent all your money on ID money was choked in Look, I think people that spend will shift to things like data That spend will shift to things like AI That spend will shift to things like analytics Which are high business impact What changes the business for me And how can I minimally bring technology I want to bring more technology And burn less money today Yes, I may burn more over five years But I want to burn less And as you see the impact And as you see the result As I see the impact Technology spent over a three-year, five-year period Will go up, Anurag There is no question about that It'll go up It'll go up significantly I won't sort of frisky gaze and say How much do we expect? Sorry, go at least You know, when we talk about large corporations We understand One of the huge things that happened is Democratization of access to technology I think that has happened My maid is also equally prevalent And using technology as much My parents are using Zoom Or another video technology from Google Or whatever Other players Now do you see for the SMEs Because it becomes an OPEX for smaller players Companies that have less than 30 crores of turnover 50 crores of turnover As compared to companies that are 500 crores 1000 crores, 2000 Do you think technology will become more affordable And smaller players Will be able to use technology better Because they have no legacy Plus their businesses have become So much driven by technology Sure Anurag, I love this question Because you used a term which I very Which I use almost every day today Which is at the core of What technology companies should be doing Which is democratized technology I think the core You know in the past Technology has had a very elitist way of adoption You know, you know Think about it Anurag The access to technology you had in your office And I'm picking on you Maybe it's not the same access That possibly the last person in your organization had There were tiers of usage But when we sit in this time Everyone needs the same access Everyone needs the same capabilities You need to talk to people Collaborate with people Share information And be productive So you almost need So the democratization of technology And I actually had promised myself I will not do a sell job on this I'll not sort of wear my Google hat on this On this table But I do have to Because that's what Google's always stood for Democratizing technology Putting technology out there Making it easy to use And putting it in the hands of people I think that's so important I think one of the simplest things we did As we saw that people were Simply unable to work from home We took our You know, our Google Meet platform And actually we said With a clear mindset To serve customers And not to sell to them We said use it for free For the next six months We will not charge We'll see what happens after that But go use it Put capability and tools In the hands of the people And try to make sure There are not multiple tiers Of course people will need A couple of new answers Around technology Depending on the tier of usage But don't wear too many tiers So democratize the technology That is I think a very, very well set point by you The second point is SMEs Which have, you know If you look at India And let's say to our country If you look at India What really is the India customer pyramid? The India customer pyramid Has some 5, 600 customers at the top Which are like any other customer in the world They are almost They look like a customer in New York And you know I remember one of the people saying it in the past There is a New York on top of India And that New York behaves like New York But then the real India starts As you get down And that real India Which is the MSMEs In the country The number ranges up to 550 million As from many estimates Different new answers There are different tiers of them You know And I'm not going to sort of put them into one bucket But that's the 50 million MSMEs in this country That really can use the power of technology To do many things Simply first go out in front of customers They need digitization to get out in front Get their business online They need productivity They need sales force automation They need an accounting system They need technology How do they take The integration of all of this Oh that's the complex part Anurag That's where the fun begins Because they had to Now if I'm a MSME with 100 people I can't afford an IT manager I can't afford a CIO's function I had to go buy hardware I had to look at a mom and pop shop To buy hardware I had to go figure out Software Half the time I'd be scurrying around To see what can I have We're going to find software Then I had to go back Borrow steel and get an integrator To put it together for me Then I had to pay ongoing support charges I had to worry about security I had to worry about upgrades It was an unending problem So I said let me not use it for now Let me use minimal Suddenly With these models of consumption As I said The SaaS models The cloud models They allow you to use technology Why is there an explosion Anurag For SaaS companies in India You suddenly see We've always said India is Is a house of services arbitrage Look no There is massive capability building In the Indian ecosystem Around SaaS companies Because these consumption models Have now matured out Look at organizations like Zoho Look at organizations like Dali They have provided The right ecosystem For customers We are making We are working with With a lot of players in the market We recently announced a collaboration With Airtel Where we said We will use the Airtel route To market to go out to MSMEs And provide them technology In a consumption model So I think a lot has changed And a lot will change post COVID Just because of the maturity Of all these technology models Anurag Thank you Karan I want to ask you two more real questions You know earlier you would deal with the CIO Traditionally 20 years back Then it became a CTO Then in the last five years It was a CBO The chief Not every company had a chief digital officer And I would say the CEO needs to be the CBO Right And you said that at right Right up front That for the first time The CEOs are interested in Understanding technology Absorption in their company Now is the CMO also got When you talk of customers As the CMO also got into the mix So are you dealing with four or five people Or the function Of a CTO, CIO, CBO, CMO Getting funneled into one And you know Technology companies have understood That so much money is being spent On marketing On customer acquisition So technology is to be provided for that So you know marketing technology Mark tech has become very important So give us your insights into this Look you know This is a trick question And I'm trying I'll try not to fall for your question Because you know I do have my views on this But I think I would say these roles have very distinct personas And you took the CEO out of the mix Because there are many CEOs Who want to be digital officers as well There is the CEO There is a digital officer There is a technology officer The IT officer There is the chief marketing officer These personas have different roles in my view If I just simply take The CDO and the CIO I think there are distinct roles for them That is why they have you know And there are pros and cons of models where How these are constructed But I think they have different personas The CDO sits very deep in the business And looks at technology that changes business The IT officer The IT information officer Runs the mechanics of the whole IT shop I think those roles have very distinct personas Some organizations have tried to kind of Bring them together Again those models exist and Ragh It's it's Depending on the industry you are in The maturity level that you are in You will do these these different models So I necessarily am not You know in favor of one or the other It's it's What works for that organization? What works for that organization really But the core point is What's your viewpoint Karan Bajwas? Ideally how should we do it? You know again it's I don't want to put my viewpoint out there Because there are pros and cons and it's not proven as yet It depends on the industry you are in If you are in a very mature business You absolutely will need roles that are very distinct If you are in a not so mature business Possibly not So I think it's it's not a one size fits all in Ragh But the more important point is in Ragh When you have these roles How does the CEO empower the role? The CDO has to be massively empowered In terms of the decisions that he or she Can influence on business The IT officer or the technology offer Has to be massively empowered I think empowerment is key in my view There is more work that needs to be done In empowering these roles Than possibly the nuances around merging Or not merging these roles in my view I think that's very very critical A lot of CEOs and boards When this whole technology disruption hit them I think the kind of the ones that kind of Wanted to do something Put a CDO in place But what they did not do very well Is they did not empower that CDO in the organization They did not empower that individual So I think that's the that's the relook that you should do Especially as you reinvent business Because when you reinvent your business post this crisis You are not going to reinvent your business From a technology or an infrastructure standpoint You are looking at your customer You're looking at your partners You're looking at your supply chain ecosystem That's those are the stakeholders that will determine What disruption has to be done So the digital officer Has to look at each of those stakeholders And value equations And then kind of think about what digitization techniques So it's technology later it's business first Right that kind of So that empowerment has to be very very important And then you spoke about the CMO And look you know the CMO From our vantage point view Google works very deeply with the CMO community And enabling them Extend their outreach in the market and drive impact And again I think The marketing technology as the word you used Is really providing a base for solving Different marketing challenges With the emerging technologies that we have available today It's a simply you know a few examples It enables you to create very powerful marketing tools And solutions with less time being spent On maintenance and management You know the cloud option for example Offers you a very flexible framework To build whatever is required At a pace that matches the industry requirement Versus you know think about if you had to roll out a new New offering a new solution a new product The amount it would take you in five years ago To the time it takes you now It's unimaginable and that's being powered through the use of technology There are capabilities that you can bring in I don't want to go deep in technology But things that you can do from a cloud standpoint Would help you reduce the amount of time that takes you to innovate And launch these capabilities faster And sort of it goes on So I think marketeers have used technology And there is much more that they can do in terms of You know leveraging technology And that is where Anurag you are seeing The the convergence of media and technology You've seen some of them happen in the industry There'll be more happening Media companies will be very much pushed by the customers To have a very strong technology edge On why should I make this investment Give me more information on what will it do for me Give me more data points on why should I consume more More media assets So I think media and technology in that sense will merge And that will be pushed by the customers Thank you Karan and you know I'm enjoying this conversation Because it's making me think as a Someone who is an entrepreneur and who Who did start a technology business 20 years back But somewhere became a media business Coming back to government has been a huge User of technology Do you think going forward will government Whether central governments, ministries And how they interface with citizens Whether it's for a passport Whether it's for a you know a license Whether it's for a you know registering a land record Do you think Both at the state level and central level Investments in technology grow up And if they go up Well, governments will literally be on a cloud Do you think the government should be on a cloud And give us some examples How usage of technology in the last few years Has helped the citizen interface And governance being better Sure, look I can't again predict Whether it will happen or not But I think it should happen The government now has a responsibility To rekindle the ecosystem in India We've seen the 200 billion dollar services industry ID services industry get created in India We've seen that, right That industry is facing a challenge In terms of reinvention The value equations are changing, right A lot sort of has already changed But that disruption continues This crisis is a massive opportunity For the government to create a very different ecosystem The government should invest very deeply In capabilities like AI Like ML, like cloud, like security Because these are the capabilities That the ecosystem needs Look you know Anurag When you and I as organizations invest We are our ability is small But governments have very huge appetite If government invests very deeply In these technologies You almost create a massive ecosystem Of skills and capabilities and people That can then be used to transform the industry So honestly how much does the government need to invest It's not much from a governmental spend Stand for it, a few billion dollars Can totally transform both governance As well as government's ability To create an ecosystem So I think government and I'm sure This is a very very smart you know Set of people who will absolutely look at this So I'm sure government has the ability To put massive investments in these cutting edge areas And it's not about buying more hardware or cloud That's not the idea The idea is to build capabilities On massive massive scale My only call to government would be that Now on as you emerge these cutting edge technologies Which have to mature out You have to leverage the model Of partnership versus procurement The model of consumption has to be You partner with And you choose your partner You can choose multiple partners But go out partner versus having to pick and choose And procure in the old way So use the model of partnership Versus procurement is my only call to the government But the government has a massive opportunity To rekindle not just the technology Landscape in the country But also help reinvent the technology Landscape in the country And that's what I believe is the opportunity For the government Thank you Karan At this point I want to bring in Some people who are asking questions And I possibly will bring one or two on the video But let me ask a question about Prachi Chandiramani is asking three questions But I'll take one of them How is Google Cloud partnering Effectively with various startups Post COVID-19 So is Google Cloud partnering with startups? What are you doing in the startup ecosystem? Sure, I think Google's always worked With the startup ecosystem The broader Google platform It sort of goes way beyond the cloud platform The broader Google platform Is a very strong outreach Into the whole developer ecosystem As well as the startup ecosystem We've been supporting, posturing many ways Outreach is very expansive if you will I think there are many ways that we engage Right from providing technology To providing capability To providing the early support to a startup Scale support to a startup There are many ways that we engage And that obviously right now These startups are going through Their own learning curve As they get challenged on this crisis And that there is more push around They were on a growth path Now they're going to be held accountable For different metrics As they emerge out of this crisis So we are deeply engaged With the startup ecosystem The developer ecosystem And the whole investor ecosystem And we'll continue building On those investments Okay, there's one more question From Prateek Chatterjee He's the head of cop-com and NIT He's the head of marketing also He's also a CEO Mr. Bajwa, you've talked about democratization of technology How do you ensure security while doing so? You didn't mention security twice But can you give us some examples? And Prateek, I'd love to have An offline conversation I've respected your organization And the people who founded it Look, I think security is not An afterthought, Prateek It's embedded in the core of your products It's embedded in the algorithm Of when you are building When you are developing your product capability And that's how a lot of tech companies Including ourselves have been looking at it If you think about And again, I sort of Sorry, gravitated back to wearing my Google hat If you look at the scale services That Google provides We almost provide about nine services That have a billion users each And incidentally all of them run On the cloud platform The scale of these services Security is embedded on these platforms So I think it's a fundamentally different way Of addressing security In that sense, Prateek Okay You know Karan Paran, Prana Mitha Mukherjee Is asking Bengali names can be tongue-pushed You know, they are Beautifully, they have beautiful names And really, really You know, they have very good meanings So Prana Mitha Mukherjee is asking Post COVID-19 What changes will come in the marketing strategy Of Google Cloud? Look, we are learning through this transition I would not hazard And I'm not the right person Honestly, to be commenting on this one My mandate kind of does not extend To the marketing capability So and then we are learning through the process So I would not be able to give A very good answer to this question So I would kind of respectfully pass If there is a follow-through that needs to be done I'd love to, Anurag, I can offline Get it follow-through with my colleague To the other side I'll take one more question before I bring My final set of questions You know Now, it's a real question And we'll take it Mr. Bajwa, it's very kind of you To agree to a Google To a video interaction And we are doing it on Zoom Why we... Mr. Bogia Nikesh Bogia Though he spells it as Nikesh N-I-K-E-S-J Why is this meeting not on Google Meet Rather Zoom? We should have thought about it And you've been kind enough And you know I think you're being broadminded I mean We'll use Google Meet From some of our webinars And Anurag It would have been so easy for me To reach out to you And say that I only will do this meeting If you were to do it on my platform And I think that kind of defeats the purpose We position our platforms On the value of the platform There are users that use All platforms We have to be respectful of the fact That there are all kinds of users Using all technologies So I don't think it's a question Of forcing anyone to use something Just because I am there I use Meet I use Meet for all my own meetings So I don't... Thank you Nikesh For asking that question Nikesh On behalf of Business World and Exchange Program We've used it I recently did a conversation In the CEO of a large You know Staffing company And he uses Google Meet So we did a Google We did a Google Conversation So I think it didn't strike to our mind And for some reason Zoom's adoption has grown It's easy and we are familiar There are many technologies Google is fantastic And next time we'll be sensitive When we're talking to a technology user We use his or her technology And again Don't mistake me Anurag It's fine I think the point is The fact that I We speak about democratization of technology People have to be able to use access technology Each one of us wearing a hat Will be able to position our capabilities Based on value So it's not about forcing anyone to use Any particular technology by view So Bitaan Joshi is asking Is there any plans from Google To launch an updated version of whatever They are offering I mean that's the way I understand the question I did not get the question if So he's asking Even I didn't get it fully Bitaan Joshi is asking Is there any Google planning to update Whatever your offerings are I think Google is ahead It's an ongoing It's an ever ongoing There's always enhancements to the product There is updates to the capabilities It's an ongoing exercise And I don't think it's going to get impacted by this It's an ongoing exercise I'm sorry if there was a deeper meaning to that question I couldn't catch it But I guess there will always be updates And upgrades to products and capabilities Bitaan I want to ask you my last two questions Before I wrap up and I'll ask one personal question So three First is you became a CEO at a very young age You became a CEO almost 20 years back Right You know Now what are the skills required To lead in this COVID So what are the new skills people can add In the post COVID What are the skills That will matter over the next 12 to 36 months That one needs to add up Both as a professional management And as a leader in senior management You know I have spoken to so many people On this subject that I have to be consistent And I won't give you an answer that I have That is different from what I've given people I've been a huge believer of soft skills And I've always believed that hard skills are easy to get Soft skills are tougher to get And I've been a huge believer And I feel that as you cross a certain stage In your career when you take on senior leadership role There's actually soft skills that differentiate you under Ragh And there are three capabilities I've always held Very close to my heart in terms of learning As well as coaching people One is conflict resolution A lot of people do not take conflicts They put them under the rug It only grows Conflict resolution is number one Number two it's resilience Leaders have to demonstrate resilience And this is a capability that's holding us I go to smile every single day under Ragh I cannot walk into my office With my head down Because I'm impacting hundreds of people So I'm going to be always smiling And yet I may have my moods and my issues But resilience and demonstrated resilience Of a leader is extremely important And the third thing is handling ambiguity The world is not zeros and ones The world is not blacks and whites So there's shades of gray That people have to be able to handle I'm not talking about in a negative way But people have to be able to handle ambiguity So handling ambiguity, resilience And conflict resolution in my view Are three very strong capabilities That differentiate leaders Karan, I want to say to many of the people Who are doing an interact with promoters CEOs all day Some of them are my friends Some are acquaintances Some are just business relationship What I'll tell you Mr. Bajwa Always replies to me He works for a large organization So he has to involve other people But he always acknowledges a male And it is very specific You know that's a simple quality Not everyone has that You know and I admire him for that Because he lives what he's saying So you talk about how you resolve conflict How you deal with ambiguity and resilience I think if you just had these three Everything else can be added on You know those are more tools I wouldn't call them skills You can use these tools Your technology is a tool It's not a skill I think what Karan talked about Is soft skills Are the real skills And he's very business like Because he works for a large organization He needs to take a decision Mr. Bajwa will bring in the specialist Or whoever is the head of department And you know in large organization There is also a metric reporting You know so I admire him For always being responsive And specific My second question is You know we are talking about technology Now security is a big issue Particularly asked you that question As the usage of technology goes up There will be challenges Like we are spending more screen time Today education has become edu tech You know there's a hybrid model It's e-education So there are negative impacts on technology One is the increased screen time Second is especially in children And young millennials who are working You know we've learned things through physical Face to face interactions So they are not having the art of conversation Which is the soft skills that you talked about And third is what we talked about Digital democratization But there is a digital divide that is being created So how do you as a technology leader Respond to these negative impacts Increase on screen time No personal interactions Like they used to be And third is access And you know access devices And bandwidth not being available to everyone As a digital divide being created So what are companies like Google Cloud Doing to make sure that such impact is mitigated Anurag Look we are in a very Extraordinary time So our behaviors Are kind of extreme So and I would not extrapolate these behaviors Beyond the time that we are in this zone Screen time has gone up Because that's the only mode we and even I can talk to each other That's the only way we can talk to each other Will it remain the same? I don't think so I think it will change How much time you spend on the screen Whether do you have personal time Which was the second part of your question All points back to how do you maintain a work-life balance That's a very very personal Again that's been a core belief for me That work-life balance is a very core belief People have asked me many times How do you maintain a work-life balance And I My answer has been First of all I'm the wrong benchmark I enjoy my work You know I have a problem with work and life balance being Work and life being Talked in different ways It almost feels like You know work is something which is very Gruggered and then you know life is a fun part Where you know I enjoy my work I enjoy my work every single day And I never think of it as a burden So I have never had this problem of work and life balance And yet I find time to do things that I have to do You know what have I done in this In this COVID time I started walking You know I started with With the aim that I want to achieve 10,000 steps a day Gosh I did that And I up the ante 15,000 steps And then I up the ante to 20,000 steps I'm not really able to do it every day But I have touched 20,000 steps And one of these Is I was actually walking 20,000 steps in my balcony So I think it's a question of pushing yourself and finding the time By the way I had a long time aspiration to learn golf I'm learning golf now There are many other things that I'm doing with my family I started to learn cooking And yet I'm working 15 to 16 hours a day And I'm loving each bit of that That moment So I think it's a very personal thing Screen time You know if I was not on the screen I'd be in office So it's a very personal thing in Iraq That each one of us had to find our zones Of comfort and work through that And on your point on the digital divide I think the digital divide in Iraq is only reducing Look at just the connectivity in our country Look at the bandwidth in our country Look at the data used in our country Look at the smartphone usage in the country Every aspect points to the fact That the digital divide is decreasing And it's just been pushed more by the fact That people now can't engage physically Hence they're using digital capabilities Whether it is a form of voice or video or data So I think the digital divide is narrowing in Iraq And yes, we as a country are very diverse We have to always be mindful of taking the mass along And yet we will always be pushing the edges on this one But I guess in our country we are in the right direction In terms of bridging the divide And I hope we continue on that journey I'll ask you a personal question And you answered it a little bit in my last question I agree with you You love your work, you know If you love what you do, then you know it's not work And if it's not work, you continue to do it So it's about making an impact Making a contribution if you're doing that I'm sure work feels like a blessing Confucius said if you make your hobby or profession You don't have to work I think Karan Bagwa is talking about the same thing And because I've known him for 20 to 23 years A common friend introduced And so I know he walks the talk If he's not saying it, he's always on, always working But finds time for other, you know, relationships in life Whether it's family or the relationship with himself My last question to you Karan is If we talk to Karan Bagwa 12 to 16 months from now Where would you be? What would you have achieved for yourself? For your family, for your customers, for your country In the next 12 to 18 months What is the impact Karan Bagwa would like to have On the ecosystem that he interacts with? You know, it's not important what I achieve, honestly It's not, it's not, it's not kind of, you know For me, the mandate that I have now Is a mandate to create a platform I get hugely inspired every day By the opportunity to create an organization Practically from Ground Zero I get inspiration from working for a fabulous culture And building on that culture I believe the technology innovation that is available In our hands today is unprecedented The scale of that technology innovation is unprecedented You know, my own aspiration is to create a platform That is able to solve complex customer problems On scale in this country And drive technology adoption way deeper It's a long standing dream of mine To solve the technology adoption for the mid-market of this country And that's an aspiration I'm yearning for In the next 18 months and rock And on a personal level, you also talk For learning golf, about being able to walk I can clearly learn the walking bit from you I'm doing 3000 steps, it's not good enough I think I'll try to do 5000 today And you know, up a little bit But I, we since we have another 7 minutes To I'll ask you some supplementary questions Where do you see the Indian economy 6 months to 12 months from now on In the near immediate future I know it may not pick up like it was But where do you see it 6 to 12 months Do you see demand coming back Because you know, that is very important to lift the sentiment Sean, look at Ragh, it's extremely difficult You know, you ask this question to anyone And I will go back to foundational beliefs I'll go to foundational beliefs of what was happening In this country prior to COVID And then we will have to kind of erase the impact Of COVID from our lives as we go past COVID And then see has the curve changed I don't think the curve will change Will the curve take a dip? Absolutely, yes, we already seen that dip But the fundamentals of the economy The consumption of the economy The growth of the economy Those fundamentals will not change Yes, it will take us some time I cannot say it to 6 or 12 months I cannot predict that But if we were to take a larger sample size of time And be looking back 5 years henceforth And say has the curve fundamentally changed I think the strength of the economy And the strength of the consumption economy In our country will still get us past it And yet we will have to go through a tough time Before the better time comes in Thank you Mr. Bajwa for talking to us It's been wonderful talking to you And I will look forward to more interactions with you I want to tell our viewers our next issue Of business world is You know the current issue that is at the stand Is on the geo effect You know how Mr. Mukesh Ambani is unlocking geo But our next issue of BW business world And the whole thing next week on business world is Is technology transform triumphs It's the T3 How technology will help us Get a better hold of our lives Of our business operations And hopefully contribute to the nation's elite So to all the exchange from your viewers Mr. Bajwa talked about how marketing Is started to use technology more But there is a need to adopt more technology And he talked about how CMOs are a core You know partners for him For his offerings and for technology companies And how they can do better I was tempted to ask him that Will the chief data officer Be the chief technology officer Not many organizations have the chief Chief data officer now They don't have a data head And again the data head doesn't sit in the board meetings The data determines how consumers are responding To a product offering or a service offering To what price points What is the consumer here You know what is working in terms of adoption So I think my takeaways from Mr. Bajwa's Talk are on two levels One on technology It will move from a CAPEX model To an OPEX model SAS will become mainstream He talked about how he has a dream Of the middle India The SME is adopting technology even more And making the SME is more competitive Using technology, using Google Cloud And other technology Third, he also talked about the fact That you know technology adoption Will create technology democratization And we'll deal with the issues of digital divide As we go along Some of those can get solved automatically He also talked about the fact That the CIO has his or her own role The CDO has his or her own role And they're working together To make sure that the business objectives are met Last but not the least He talked about the fact That the three key skills needed are Personal skills, soft skills And they are resilience The ability to deal with conflict And to resolve conflict And last but not the least To be able to deal with ambiguity Because we live in times Where we don't have visibility beyond a week Beyond a month And we live day by day On this happy note And unknowledgeable note Thank you Mr. Bajwa For engaging with us and talking to us I'm sure our viewers would be more wise And they will use technology in a way That can answer their life Thank you And we wish you luck in your mission To empower everyone In terms of technology Thank you Thank you God bless you Thank you


At the speed of light, a cloud of dust in a hearty high old silver, the Lone Ranger. The full Indian companion, Tonto, the mask rider of the planes led the fight for law and order in the early western United States. The stories of his strength and courage, his daring and resourcefulness have come down to us through the generations. And nowhere in the pages of history can one find a greater champion of justice. Return with us now to those thrilling days of yesteryear. Now to the past come the thundering hoofbeats of the great horse, Silver. The Lone Ranger rides again. Come on, Silver, there's danger on the... In front of Pete Lander's small ranch house, echoed with the hoofbeats of Clay Harper's horse as he rained up sharply and dismounted. Oh, oh boy, oh! Well, Clay, what are you doing out here this time of night? We're in trouble, Pete. Worse than we've ever been. Come on in. What do you mean? Sam Marks. He's left town. Oh, whatever. It's good riddance, I'd say. He talked to Sheriff Bingham before he left. What do you mean, talked to Sheriff Bingham? Told the law man plenty. Gave him the facts on what we did before we settled down in this part of the state. You mean about the rustling, the holdups? Everything. I can't understand why Sam would do a thing like that. But the three of us were partners. We ain't partners anymore. Unless you and me move fast, our necks will be in a noose.  Sam wrote out a full confession. Confession? Does the Sheriff get that now? Not all of it. Get to the point. What's Bingham got against us? Plenty. Kip Carter was there, and he told me all about it. Carter was where? At the cafe. Seems that Sam sent word to the Sheriff to meet him there. And he gave Bingham a confession named in you and me. Carter saw what was going on, so he started a fight. Now, in the fight, the paper the confession was written on got torn. The Sheriff had half, and Sam got the other half. Yeah. What Carter do? Tried to get to Sam, but he couldn't. Double cross and vomit, vermouthed. Still holding half of the paper? Yeah. Who's got the other part of it? The Sheriff. That's why I lit out for here as soon as I found out. If Sam wrote a confession, there'd be names on it, wouldn't there? Yours and mine. Yeah. Wonder if that's the part the Sheriff's got. There's no way you're telling. Maybe it is, and maybe it ain't. We gotta find out. Bingham, now, if it is, I'll... Hold it, Clay. Don't jump until you're hurt. You gotta be smart about this. Yeah, but it's... Now wait. Oh. Oh. Hello, Sheriff. You got any objections if I come in? No. No, of course not. No, come on in. What brings you out here, Sheriff? Well, I see Clay Harper's here. Glad to find both of you gents together. Would I have a little talk with both of you? Yeah, what's on your mind? You look kind of nervous, Clay. Anything wrong? Oh, maybe I gotta chill or something. Why don't you speak your peace, Sheriff? You know, when you two gents first come to this part of the country, I was kind of curious about you. Is that right? Yeah. I wondered how you happened to have so much cash with you. Thought there might have been a time in your life when you might have been kind of careless about the law. Who said so? Only one man I can take care of. A man who kind of repented. He said that to change his ways. Yeah? Who's that? Well, I guess you fellas know as well as I do. He used to be a partner of yours. I'm talking about Sam Marks. Clay and I ain't stringing along with Sam Marks anymore. That's what he said. And that's why before he left town, he gave me a list of things your boys had been mixed up in. Sam's a lion's sneak. All he wanted to do was make trouble for us. I figured you'd say something like that. You can't believe everything you hear, Sheriff. No.  I'm gonna tell you the only reason I haven't got proof is because I've, uh, lost half of it. What proof? Sam Marks' confession. I've only got half of it. Sam still can the other part. Why are you telling us this? Here's a warning. I'm going to find Sam and get the rest of the confession. And when I do, I'll be calling the new gents again. That is, if you are still here. What do you mean by that?   Playing me on this ranch and we're staying. Suit yourself. But remember what he said. Listen Bingham, you can't scare us. Pete and me ain't never been seen the inside of a jail and we don't aim to. It's more than you can say in your own family. Which is? I guess you didn't know that we know all about that kid of yours doing time in the territorial prison. How'd you find out that? That's our business, Sheriff.  So do we. If you start any talk about us, we'll do the same about that kid of yours. Are you no good? It'd be nice for all the folks in the county to know that their Sheriff has a jailbird for a son. See now what kind of no good skunks you are. Don't worry about telling any stories on my boy. I'll tell everybody the truth before you get a chance to tell him lies. You can have the same advice you gave us, Sheriff. Suit yourself. I meant what I said about you two moments getting out of the country. He's bluffing, Pete. Sure he's bluffing. Can't prove a thing. Whatever Sam Marks wrote, it's a cinch. The Slamans only got half of it. What if he finds Sam? Let him. You're crazy, Pete. If he finds Mark and gets the other half of the paper, we're as good as hung. No. We ain't. I just got an idea. What is it? It means framing the Sheriff's kid. What's his name? Hugh? Yeah. It means framing Hugh Bingham. And maybe beef in one of our boys. The Lone Ranger, Tonto and Dan Reed had made camp that morning near the little western town where Sheriff Bingham lived. The masked man was aware of the old lawman's predicament and the fight in the cafe. He had decided to lend his aid in an effort to find the missing Sam Marks. Consequently, the trio had split. The Lone Ranger to cover all trails westward, and Tonto and Dan spent all day on the sandy flats east of town. We've made good time, Tonto. We ought to be back in camp at the time the Lone Ranger gets there. The only thing I'm sorry about is we've spent all day and haven't found any trace of the three men. That's right, me. Hold it. Tonto, what's wrong? I can't see as well as you do in a moonlight, but it looks like a man lying on the ground. How could anybody get this far into the desert without a horse? He couldn't carry enough water to last this long. Come, we'll find out. Get him up, Scout. Come on, Victor. Look, I can see hoof prints, Tonto. Huh? Of course, come this far with, Teller. It must have been riding east and got thrown or something. We know plenty soon. Most got hoofed out of the hole.  Tonto. That man is dressed like the description we have of one of those three men. Tonto, take a close look. He has dark hair. Tonto, this is Sam Marks. One of the men the Lone Ranger's been searching for. Ah, and him dead. Maybe him leave town in hurry. Yeah, and came out here without food or water. He must have fallen from the saddle and was too tired to... Ah, that's right. Him not got wounded. Got it. Guess he was so exhausted. Tonto, there's a paper sticking out of his vest pocket. Ah. This man of Sam Marks, all right. His name is signed to this paper. And what paper say? Don't know exactly. Seems to be only part of what... Tonto, here are the names of the other two men a Lone Ranger was talking about. Where are them Tellers now? Doesn't say. But it does tell a lot of things that Clay Harper, Pete Lander and Sam Marks did together. A Lone Ranger would be plenty glad to know that. Yes. There's only half of it here. Maybe the other half in Saddlebank of Teller's horse. Yeah, it might be. Here's Scout. Tonto, what are you going to do? You wait here, Dan. Watch. Me train in Teller's horse. All right. Then we'll go right on the camp to tell a Lone Ranger. Ah. Get him up, Scout! Hugh Bingham, the Sheriff's son, was a boy in his early twenties. A few years before, he'd been involved in a shooting scrape. Although a jury had cleared him of the murder charge, they'd held him partially responsible for the trouble and levied a sentence of two years in the territorial prison. Hugh had served the time and learned his lesson well. He'd resolved to stay out of future trouble at all costs. In this decision, he had the help and counsel of his father. But the Sheriff hadn't told his son about Pete Lander and Clay Harper, nor did he know that the boy's gun had been mysteriously stolen. Hugh hadn't known himself until late in the afternoon. That was the reason he now rode anxiously toward the small shack, not far from Pete Lander's ranch. I can't figure out how that Kip Carter got hold of my shooting iron. The story tells, don't make sense. He says he's got my gun.  I guess this is his place here. I wonder why Kip Carter should do me any favors. What's wrong? What's going on here? Kip, what's happened to you? Kip, you've been shot. Who did it? Try and tell me, Kip, this is Hugh. Hugh Bingham. I came out to meet you. Get your hands up, Bingham. I've got your cover. Pete Lander and Clay Harper, where'd you two come from? Riding by and heard the gun play. Look, Pete, the kid drilled Carter all right. Looks that way. I didn't shoot him? What do you mean by saying that? There's a gun on the floor. It sure looks like you're shooting iron, Bingham. Who put that there? Who shot Carter? Clay, seems to me we caught a murder. Red handed. Wait a minute. You men can't accuse me of murder. Kip's dead. Ain't he? I didn't do it. I just rode out here to get my... Didn't somebody start a story around town about Hugh Bingham serving time in territorial prison? Oh. The way I recollected, kid Carter was doing the talking. And that explains this killing. The kid here killed Kip because he knew too much. I did not.  Save it. This is one time your pa, the sheriff, has got to arrest his own flesh and blood. For murder. Well, to frame up. I've been framed. We're going to take you into town, Hugh. If your pa don't know what to do with you, I guess some of them vigilantes will. Vigilantes? No, you can't. Wait. Just thought of something. What? Listen, kid, there's just one way you can keep from getting your neck stretched. The curtain falls on the first act of our Lone Ranger story. For the next exciting scenes, please permit us to pause for just a few moments. Now to continue our story. In the shack of Kip Carter, Pete Lander and Clay Harper offered young Hugh Bingham a proposition. What do you mean as a way I can save myself? Nobody but Clay and me saw you kill poor Kip over there.  No need to deny it, kid. Now listen, kid, has your pa ever said anything to you about us? No. But I know you two don't like my pa. Well, then there's no reason why we shouldn't get together. You do us a favor. We'll help you. What do you mean?  Suppose you just take your gun and leave. Who would know you did it? Well, you'll no blame while I didn't do it. Suppose the Vigilantes get ahold of you. Will they believe that? What's a favor you were talking about? A chance to save your own skin and save your old man, the embarrassing job of having to hang his own son. How? Well, it ain't much.  What kind of paper? Ever heard your pa mention Sam Marks, our ex-partner? No, but I know the coyote. Them's our son. It's exactly. Marks is a coyote. He left town this afternoon. Yeah? Before he left, he gave your pa a piece of paper with writing on it. Clay and me, it's sure like to have that paper. Where is it? That's for you to find out. Like it's not, it's in your pa's strongbox. All you gotta do is get that paper, bring it to us, and we forget all we've seen and heard here tonight. If I don't? Clay and me are law-abiding citizens. They'll be forced to take you in and turn you over to the vigilantes. I see.  Will you get it? I guess I'll have to. That's it. Glad to see you so sensible. We'll give you till daybreak. Bring us a paper by then and we'll never say a word. That's right. Where do you fellas be? At my ranch. You know where it is, just over the hill. All right, I'll do it. Good. But I might as well tell you right now, I know it was you two who framed me. Suppose we did. You're playing our game now. Understand? Yes, I am. Then get moving. Be at my place before daylight with that paper. All right. It worked. Sure it worked. All right, Kip, you can get up now. How did it do, gents? You have a pretty good impression of a dead man? Good enough to fool that kid. Hey, by using our brains, we're in the clear. Hugh Bingham realized the seriousness of the crime. Pete Lander and Clay Harper were compelling him to commit. He knew that robbery represented everything he'd resolved to avoid. But he was also grimly conscious of the fact that these men possessed overwhelming evidence that would convict him of another murder charge. Any risk, no matter how great, was worth it if he could avoid that. What Hugh Bingham did not know was that even now, while he was riding toward his father's house, determined to steal the evidence against Pete Lander and Clay Harper, the Lone Ranger, Tonto, and Dan had left their camp were riding toward the same place. Is that torn piece of paper what you wanted? It's exactly what I wanted, Dan. I'm sure that Sheriff Bingham has the other half of it. That's where we're heading now. There, that Sheriff's house now. Yes, I know. Suppose the Sheriff doesn't have the other half of the paper. Then we'll have to find some other way to prove the guilt of Pete Lander and Clay Harper. Then plenty bad crook. You're right, Tonto. Right? Who? Who's the... What's wrong? Sheriff's house. Someone just put a light in the window. I guess Mr. Bingham must be at home. We can go right up and knock him. I'm not so sure, Dan. That's not Sheriff in room. That's Sheriff's son. I was thinking the same thing, Tonto. We better wait here for a few minutes. He's blown out the light and getting... Who's that? That's the Sheriff. The other man is running out of the house. Stop! Stop! Get out of there! Stop, you thief! Stop or I'll shoot! Sheriff's firing at his own son. He'll not know who he is. What's going on, Sheriff? What's all the shooting about? What's wrong, Sheriff? There's some chaos around me. He's heading toward Pete Lander's ranch. Get your horses and train him. Hey, is that him, Sheriff? Where? Right over there. There's three of them. There might be a trailer. The lone ranger realized that the man whom he had seen rob the Sheriff's home was none other than the lawman's own son. He was also certain that the Sheriff was unaware of the fugitive's identity. He must act quickly. Reach the boy first before the posse overtook them. Calling upon the Great Horse Silver for added speed, the masked man gradually drew closer to the fleeing Hugh Bingham. Rain up there. I want to talk to you. I don't keep your distance. Come on, Silver. Keep back. I'll start shooting. Pull up before I rope you. You won't rope anybody, Mr.... Stay back! You won't listen to common sense. Maybe this will stop you. Teddy Silver's, Teddy Boy's, Teddy. Pull, Silver, pull, pull. Pull! What's the idea? Masked. An outlaw. I'm not an outlaw, Hugh. How do you know my name?  Let me go. I don't want to talk to you. Listen, there's a posse trailer in me. Yes, I know it.  You can't take a chance at getting caught any more than I can. Let me go. You stole something from your father. Why did you do it? You hear those horses coming? That's the posse. The Sheriff and his posse won't be here for a few minutes yet. The horses you hear are written by friends of mine. But you don't understand. This is none of your business. You take a look at this paper. Tell me what it means to you. Let me go. I haven't got time to talk. You'll have to take the time. The sooner you talk, the sooner you can ride away. There's moonlight enough for you to see this. All right. What? The other half? Yes. The part you stole from your father a few minutes ago is evidence enough to jail Harper and Lander. How did you know that? Who's that? The friends I told you about. An Indian. The Indian who helped prove you innocent of another crime about two years ago. Remember? Two years ago? What? There must be... Tato. Ah, me Tato? Then you... You must be the Lone Ranger. Talk fast, Hugh.  What did they do? Frame me for murder. Who's murder? A cow hand that works for Pete Lander. A fellow named Kip Carter. You didn't kill him? No. He sent word to me that if I wanted my gun... Never mind the details. Where were you to take this part of the confession you just told? To Pete Lander at his ranch house. The boss is coming up fast. All right, Dan. You, we haven't much time. Here, take both parts of the paper. Sure, but... I'll take that rope off of you. I don't understand. I'll wait here to meet your father. You ride on and keep your appointment with Lander and Harper. Now, listen carefully. You'll have to do exactly what I tell you. A short time later, back at the ranch where Hugh Bingham had been unjustly accused of murder, Pete and Clay, together with Kip Carter, whom Hugh thought he'd killed, waited for the return of the sheriff's son. There had been no sleep for the three outlaws that night. They had to have the confession involving them. They'd framed Hugh to steal this confession and bring it to them at daybreak. It should be shorn up any minute now, Clay. Ah, it's almost daylight. What if his old man catches him trying to steal it? He won't. But suppose he does. Ah, shut up, Kip. All the rules, you're supposed to be dead. Yeah. There's any worrying to be done. Let it couple alive, man. Huh, Clay, and may he do it. Even if he is caught, it'll just be his word against ours. If the old man gets tough, we'll say that the kid tried to sell us the paper. That'll give some folks around town something to think about, especially when they find out that the kid's in a bad mood. They'll figure out that the kid's an ex-convict. Somebody just rode up. It's the kid. Yeah, maybe. Wait a minute, I'll see. That you, Bingham? Yeah, it's me, all right. How'd you make out? Give me a chance to get my breath. I've been riding hard. Did you get it? What? Kip. Kip Carter. Hi, you kid. You're not dead? Never felt better in my life. Hand over that paper. Let's have it. Then you did frame me. Kip fake being shot. Well, what of it? You dirty, double-dealing...  Give me that paper before we put you where you thought Kip was. I won't. Search him, Clay. I'll keep the little on-brake cover, sure. You needn't go through my pockets? The paper you want's right here in my shirt. He's right, Pete. Here it is. Both pieces? Yeah. Better look at it good so you can be sure I haven't double-crossed you. How come you got both parts? That worries you, don't it? Start talking. You've seen Sam Marks, haven't you? No, I haven't. But a friend of mine has. He found Sam dead out in the desert. What do you mean? A friend of yours. I told him about you. So he told me to deliver both parts of that confession to you and Clay, so you'd know what you're going to be hung for. What's that? Now when I find out that Kip Carter's alive and kicking, there's no need to waste any more time. Pete, the window! Put a pen for me, sir. I won't let you... Oh, my hand! You'll grab paper and him drop. I've got a tunnel. All right, you all please reach. The chair. Keep your hands high. We'll do the first one to move. I can't raise my hand. The right one smashed. You all need it, Pete. There's a rope waiting for you. Far. Don't talk, sir. And get busy with the rope and tie up those coyotes. Sorry, I stole a paper from your strongbox bar, but these men... And all about it.  Somebody tricked us, Pete. You tricked yourselves. Erick and Kit Carter's pretty sorry for stringing along with him. You haven't got anything on me. Enough to jail you for a while, Carter. Well, these two killers are convicted. Gosh, Pa. I guess I should have known better than try to put anything over on you. Well, son, you're getting another chance to shoot square with me. Thanks. And it's all because of one man. The lone ranger. I'll steal you away! The one you have just heard is a copyrighted feature of the Lone Ranger Incorporated.


en throughout the rest of the verbiage on page five and then actually throughout the EIR, it only makes reference to employee housing. It says nothing about affordability. It says nothing about anything else. It might just be semantics, but I just implored you to have some more consistency with the verbiage across the board. Thank you. Commissioner Acrepti, do you have any comments? No, I think my fellow commissioners and then some of the comments from the public have pretty much covered any concerns or questions I would have, so I'd like to get those answers. Okay. I do have a couple of questions and some of it has to do with what other commissioners have said about updating information, what some of the public said about updating information. So for example, on 3.14-42, it talks about building that's going on in the area and it doesn't include the building that's gonna be going on the old Pricot site. And so that's kind of throughout the document about updating it. And also on the trip generation, my question was why is the trip generation lower on Saturday and Sunday is also not included in that? And just wondered with the nature of the type of housing it is, shouldn't you also include Sunday and why is Saturday lower? On 3.14-41 on the traffic light, installation, I was wondering how close that is to the other traffic light that's on Melita and I weight 12. And I'm sure there's some determination as to how those traffic lights can lead to each other. And then 3.15-7 about landfill with the recent information about the landfill site, not going forward in Sonoma County, should that also be updated? So those are my comments. And I did wanna, before you bring it back to staff, I did want to mention that, that they, like I said, they've been taking notes on the public comments and so we're not gonna reiterate what the public said during the public hearing because they have that information. Commissioner Duggan? I just wanna be clear that I actually have extensive comments on the document itself, but those are only my questions for staff. Oh, okay. Thank you. So if you wanna hear my comments, I've got comments. Okay, so let me go to staff and say what, how do you wanna handle this? Do you want to hear Commissioner Duggan's comments now? Or do you wanna address her questions and then hear her comments? Well, I'm wondering if that might be a more constructive conversation to consider questions and comments together since we have a variety of people who would be providing information and providing responses. And so in essence, we may not go in order of questions, but we can kind of, we're all aware of the questions and then to be aware of comments as well, we can kind of respond to those then. Would that be acceptable for commissioners? Yes, I think so, that worked. So Commissioner Duggan, you wanna go ahead and make your comments? Sure. Okay, so these are on the document itself. So I'm gonna start with a few minor comments because everybody knows that I'm kind of picky about typos and types. And then I'll get into the more the other detailed comments. So on page ES-35, mitigation measure wild number one, Montgomery Drive should be replaced with Malita Drive. I know public commenters have commented on class two, class one bike lane, bike path distinction that happens on page 239. Also on page 39-30, page 314-36, there's a discrepancy on class one, class two on all those three places. Page two-43, the senior housing combining district is noticed as dash SH and then it's sort of used interchangeably with dash SR, which is also scenic roadway. So that's on 243 and 3.9-9. So it should be changed to SH. Let's see, 3.9-39, the PD zoning district revisions. There's an error reference source not found in the sentence and the sentence does not read completely without with that error reference in the sentence. And page 3-3.15-30, the last paragraph references a winery project. So this paragraph should be revised. Okay, so now my general comments. So appendix J, the trail feasibility study. So state parks was asked and they commented in 2017 regarding the notice of preparation and have they weighed in, made any comments, said anything about what their feelings about this trail connecting from channel drive since then. Because it said state parks would be required to assess the connection to channel drive. And section 2.6 of appendix J in the trail feasibility study mentions other trails to connect to Oakmont and generally towards Highway 12. The existing trail that connects that is bikeable and walkable is near the water treatment plant. It's gravel. It's not IDA accessible and signage on the trail. It's noted that it's private and can be revoked. Passage can be revoked at any time. So that is not a good alternative. Just wanted to point that out. Okay, and then general comments. ES-34, mitigation measure trans for A and B are those which phases of the project build out are these mitigation measures going to be constructed and the first one and the fifth one under aesthetics 3.1, 3.1-23, the first paragraph, who or what determines what maximum extent feasible with regards to structures aligning with the natural contours of the sites who makes that call exhibit 3.1-8 viewpoint number five. And I think it's in the appendix, but it's also in the document. It seems to show single story cottages that are adjacent to channel drive, not buildings. I think it's PNN that are 39 feet tall. It looks like single story houses instead. Okay, biological resources 3.3, wildlife movement corridors. I know that these are not endangered species, but I know that there are coyotes, wild trophies, deer, and mountain lions in this area. I have friends at Oakmont who've filmed mountain lands multiple times and they're all known to sort of traverse in this area. And it's not unforeseen because of Hood Mountain and Sugarloaf State Park. And it was Anadel contacted about to see if they have any critter cams showing other wildlife that might move in a corridor across this parcel. And are there thoughts about what could be done to minimize interactions with residents and things like, you know, with these kind of creatures on that parcel? See. And mitigation measure MMBio1A through E. And this is the construction windows are put in these measures for all the endangered species. And when you take the construction timelines into account, construction in the areas that might harbor these endangered species limits construction to between June 1st and October 1st to avoid disturbing any of the animals. So how feasible is a construction timeline of that duration? And what are the penalties that the applicant chooses to build during those outside of those timelines? Okay, geology and soils, 3.5, page 3.5-9, the top of the page. Portions of the site are described as being susceptible to slope failure and landslides as well as soil creep. And what's the mitigation measure to protect against this? Page 3.6-50, mitigation measure GHG-1, this is greenhouse gas emissions and energy section. The mitigation measure requires the city's review for compliance. And does the city have an existing program for this sort of annual monitoring? What is the penalty for non-compliance as their framework for finding if the owner is out of compliance? Who determines the performance standard is being achieved if the applicant opts to purchase the carbon-free electricity instead? Greenhouse gas mitigation measure two, who or what determines what a feasible mitigation measure is to reduce greenhouse gas emissions? Okay, page 3.6-53, measure 3.5-1, checklist measures mentions that unbundled parking for property costs is not applicable for this project because the project's residential in nature and we actually have had residential projects that used unbundled parking and it's not unheard of. I don't know why it's not applicable to this project. So please to describe that. Let's see, 3.7-19, HAZ-4 notes that there could be potentially significant impacts with relocating the population of the site during a disaster. And we know from the nuns and glass fires that Highway 12 was gridlocked during the glass fire evacuation. What's the plan to evacuate the facility? And saying that it's adequately served by police and fire is not probably gonna be true during a disaster of that kind of magnitude. The project needs to have a plan in place and maybe on-site vehicles with trained personnel to assist in evacuation, to transport people and including people who require gurney transportation off-site, let's see, that was kind of a B. Okay, on the hydrology and water quality section, 3.8-21 and throughout the chapter, the site's not noted to be in a flood zone and yet I couldn't remember at least one time when the house is a long channel drive that are quite different elevation than channel drive itself were flooded because of high rains. And it seems hard to believe that that area, if it's built upon, will not potentially be flooded during the high rainstorm events. The section also notes that the on-site stormwater retention capacity is designed for our historical rainfall rain patterns. And we know from the last several years we kind of tend to be shifting from a pattern of more rain days and less rain per rain day to fewer rain days and more rain per event, more atmospheric rivers that produce more intensive rainfall events. So will the on-site treatment retention capacity be designed to manage heavier rainfall totals and shorter duration storms? Page 3.9-7, under land use and planning, the bike head master plan notes that the site has been identified in both the center as a bicycle pedestrian master plan and the Sonoma Valley feasibility study as the location for this trail to connect from channel drive to the Sonoma Valley trail. The trail was evaluated and yet the project applicant has gone to court apparently to remove the trail from the project. So if it's not consistent with the city and county bike plans, is the city going to require that the trail be a condition of approval anyway? Let's see. Page 3.9-14, the first paragraph, the project is not consistent because of that same reason, just because of the feasibility study, okay. Let's see. The general plan consistency analysis, page 3.9-26, policy PSF-A1, if the project is not going to provide the bike head connection to the Sonoma Valley trail, the last sentence of the consistency determination should be removed. Recreation section P3-3.13-9 and 10, the impact REC1, the section talks at length about the Sonoma Valley trail and the potential channel drive trail connector to it. The trail is not going to be on site. The section can't use it to demonstrate that there won't be an increase of the parks and recreation facilities. Transportation 3.3-14-13, the general comment. Can you provide an exhibit showing the locations of the nearest bus stops along Highway 12 and the safe pedestrian routes to the bus stops? Exhibit 3-14-3, this is the exhibit with the potential of the future and existing bike facilities in the area. And this exhibit is pretty unreadable. It needs to be clear and labeled as to what paths go where with the existing imposed future facilities. 3.14-21, the vehicle miles traveled analysis. Are the miles shown in this paragraph miles per day or per person? And that should be made clear. And does the BMT analysis take into account a staff traveling from offsite to the work site? Household members of staff living on site who work off site and residents who work full-time off site. 3.14-28, does the National Household Travel Survey include people between the ages of 55 to 70 or so who still work full-time? I think we all know that that age group, a lot of people still work full-time. And does it make assumptions about their vehicle miles traveled? Okay, 3.14-30, Sonoma Highway Friendage and the mitigation measure trans 26, no 2B, sorry. And 3.14-34, the description mentions Sonoma Valley Trail Mitigation Measure. This one doesn't make sense to me. I'll have to figure that one out. Okay, hold on here. I'm getting ahead of myself. Okay, so page 3.14-55, mitigation measures, improvement measures IM-3C. It mentions that pedestrian crossing at Highway 12 is going to be relocated. I'm just wondering why it's relocated. I might not just add another crosswalk. The wildfire chapter, it's nice to see a chapter on wildfire hazards now that we all know that there's something that's our new normal. But I think that this section is pretty inadequate for what we've experienced in the last couple of years. Let's see. And it said that the area is not considered to be in a wild land, urban interface area, wooly area or very high fire hazard zone. And I think the map has been updated since the map referenced here, which was from 2016, which predates all of our wildfires. So I'd like to know if that's still accurate, but it's not in those kind of fire zones. Also this area, it seems to people who live in Santa Rosa that the conditions could be similar to what happened in Coffee Park, the hillsides funneling the fire across the big flat area and kicking out an entire neighborhood. Why could that happen here? Why or why not? Like to see a discussion about that. 3.16-3, the paragraph on Santa Rosa needs to add a glass fire before the glass fire happened last year, but it's happened and it affected that area of town. Let's see, 3.16-11, the second paragraph notes the project would be adequately served by police and fire. And I think during a catastrophic event like a wildfire, that's not gonna happen. That's not, you're probably either going to get stuck in traffic on the way to this site or they're gonna be elsewhere. 3.16-12, impact wild-2.  And I think that the site would be no different than that. So even if you could shelter in place, you're gonna need to have a ventilation system where the windows can stay closed, the thing that can be runged, that filter out as many pollutants as possible. So I think there should be a condition that requires that. And also, there's no mention, there's mention elsewhere in the document about the, it's a gated community. There'll be gates at Malina and Highway 12. There's no mention about in the event of a disaster and a needed evacuation, what if the power's out? Can the gates be manually operated? Can they be manually operated by an elderly person? So somebody can get out and not be trapped on site. And P5-21, talking about the reduced density alternative. The conclusion maintains that because the project would provide fewer residences, it would not meet the project objectives. To note that nothing in the project objectives includes a quantified goal for the number of housing units or as to how to use the infill site efficiently. Since the objectives don't include any numbers for any of the types of housing included, how can this alternative be dismissed as not meeting the project objectives for number of units? And I think that's, those are my comments. thorough as usual, Commissioner Duggan. Thank you so much. Any other comments from staff before we, I mean, sorry, from commissioners before you turned over to staff. Okay, Mr. Triple. Great, thank you, Chair Weitzing and Commissioner Duggan. Thank you, extensive comments. We're going to turn now to Mary Bean. Mary is first going to talk about how comments will be incorporated into the final EIR that will be presented for consideration. And then from there, we are working on responses to a couple of specific questions that were asked about some of the decision making that might happen with different aspects of the project or of the EIR and what it entails. So, Mary, I'd like to go ahead and invite you to enter the conversation and share with us that process of how you will work with the questions and comments and respond to them. Sure. Thanks, Andrew. Can you guys hear me okay? Yes. We appreciate all of your comments. We want to take the time needed to digest them and to provide comprehensive and thorough responses, which will come through in the final EIR, both in responses to comments and then any clarifying or enhancing discussion or edits that can be made to the draft EIR in response to your comments to address the issues that are raised. So it takes a bit of time. We want to gather all the comments that will be submitted through June 15th and then we spend time through the summer making the edits and updates. And that includes checking links. Thanks for pointing things out where the footnote links weren't working, updating information where it's appropriate if plans have been updated and new information is available that can enhance the analysis that's in the draft EIR. That's absolutely what this process is for and what the final EIR will record for the public and for the decision makers. Andrew, were there specific things you wanted me to... I was trying to take notes and you were going so fast you gave so much information. I don't think I caught some of the stuff at the end but if there's specific points I can try and answer something here tonight. Although we do want to take the time and provide a considered and comprehensive response to the points that were raised. I just want to chime in for the public. This meeting is recorded and so Steph and the consultants can go back and listen to the recording and gather all the comments. So I just wanted to mention that. All right, that's great. Mary, thank you. Thank you so much for those comments in that direction about what we can expect for next steps. I do note that our commissioner, Kalea had a question about what has happened between the scoping meeting and then today's meeting. And I think that's something that if you can give us a in highlights of what has transpired in development of the draft EIR during that period of time the work that your team's been doing inside. Sure. We've worked very closely with city staff in preparing various drafts of internal drafts of the EIR. And that has taken time and things have changed. I think the city has had discussion. We're not party to that. So I think there are things that have transpired in terms of project development and then the draft would be updated to reflect things. So yeah, it has taken longer than perhaps is normal, but I think it's just the way this project has unfolded. So again, we work for the city. We provide updated versions in response to requests for us to do so. And it goes to the date of April 30th when we finally got the document published for public review. Great, thank you, Mary. Commissioner Peterson, you'd asked about the Cal Fire Hazard Zone maps and local hazard mitigation plan and how those updates might be incorporated into the final EIR. We will respond to those questions as part of the responses to questions and comments. And likely similarly, Commissioner Holton, we do have your comments about the discrepancy related to references to housing that will be reviewed and also found with FON. And then finally, I do want to recognize that there were some questions about, Commissioner Duggan, you'd asked about essentially who gets to decide if the preferred alternative would be adopted. And that will be part of the review process as the entirety of the project comes forward for review. So at this point in time, the final EIR would come back to planning commission for review. And I know that we kind of glossed over a lot of things we do as Chair Week said, we do have record of this conversation of all of the public comments and commissioner comments and questions. And Mary and her team will be working on those responses and we'll see those reflected and responded to the EIR. So I think with that, Chair, we would like to turn it back to you if you feel that we're missing anything. Okay, well, let me ask my fellow commissioners, were there any questions that could be answered today that you would like answered before we finish this item? No, okay. So, Andrew, is there anything else that you need from us today? No, Chair, I believe that would conclude it for staff today, thank you. Okay, thank you all for both my fellow commissioners as well as the public for all of your comments. It's really appreciated. And with that, unless there's anything from either you or Mr. Rose, we can go ahead and adjourn the meeting to the next regular scheduled meeting which will be the second Thursday of June. So Mr. Rose, is there anything? No, nothing for me to thank you Chair Weeks, all the commissioners, thank you for your comments. We definitely were taking copious notes. We have the recording of tonight's meeting. So we will look forward to compiling the final EIR and bring that back to you at some point in the future. So thank you everybody and have a wonderful evening. Great, thank you. So with that, we are adjourned. Thank you everybody. Thank you all. Have a good evening.