This session is called fundraising stories that protect vulnerable populations. How can you share your impact and tell the stories of your clients and members when you're working with very sensitive and vulnerable populations? This panel uses the experience of fundraisers working with vulnerable populations. The panelists will share innovative solutions enabling them to be powerful digital storytellers, raise money for their cause while also protecting the privacy of their clients. It's my pleasure to introduce Marie Zimler-Woo, the executive director and co-founder at Foster America. Welcome Marie, and I'll hand it off to you to introduce the rest of today's speakers. Well, thank you so much, Bailey. I'm so glad to be here today. And thank you to TechSoup for creating this panel that we'll have together in the next hour and a half and creating the incredible content that we'll span over the next several days. Digital storytelling, the challenges, the opportunities, the considerations that it presents. As Bailey shared, my name is Marie Zimler-Woo. My pronouns are she, her, and hers. I'm the executive director and co-founder of Foster America. We're a five-year-old organization and we're dedicated to work to transform the child welfare system so that children and families can thrive. Our work, we're best known for our fellowship program in which we invite people who aren't presently working in the child welfare system to come and use their professional skills, specifically data, human-centered design, strategy and finance backgrounds to help be part of a change in the child welfare space. I'm incredibly honored today to be your moderator among this stellar group of panelists who I am very soon going to ask to introduce themselves. But today we are specifically diving into storytelling about the foster care system. And we think that this is particularly an important topic to consider and a way to come at looking at storytelling. I imagine some other folks on the call might themselves be making a difference in foster care for children, youth, and families. And some others of you may have run into it and kind of be adjacent to work that you're doing. But even for those who are a little further afield from the work those of us here on the call hold near and dear to our social mission and hearts, I think it's instructive to take a look here at this work in which we're working with children and families at some of the hardest and most vulnerable points in their lives. And the considerations for what works for storytelling here in the work that we do every day I think brings a lot to bear on the broader conversation as well. So throughout the call today, don't hesitate to put some questions over in that chat function and to upvote other people's questions that might be also of interest to you. We are certainly going to keep some time further on in our panel. So we've got some starter questions today to get us underway and to set the context for why we're together. So I'd like to give each of our panelists a moment to introduce themselves and the work that they do as we get ready to go further into the conversation. I wonder maybe if I could start out by calling on you. Sure. Hi, everyone. Thank you so much for that quick introduction, Marie. So my name is Maggie and I'm the founder and executive director of Foster Nation. Foster Nation is a nonprofit that engages the community to support and empower foster youth as they're aging out of system to become self sufficient adults. And our goal is really to remove any barriers to success for foster youth because we envision a world where community contributes to ensure that all foster youth are well supported and prepared for the real world when they age out of the system. Corey, could you jump in next? Sure. Hi, everyone thrilled to be here with you today. Thank you so much for joining and again just thanks to TechSoup and Oster America for facilitating this this panel. My name is Corey Conrad. I lead communities and impact work for box and I'm the executive director of box.org. And we power the content cloud. So it takes content to get your work done. And you want to be able to make sure that that content is securely protected, particularly when you're working with personally identifiable information. And, you know, like, like, like many of you and many of us here in this conversation today, that's of the utmost importance. So security and collaboration in the cloud able to work from anywhere integrated with any tools or apps that you use. So that's what box offers. And we are very, very committed to making sure that nonprofits have access to box and the best of box to power the really important work you're doing. In fact, there's a specific focus we have on child welfare, which is why I'm excited to join this panel today. So thank you, Kim. Thank you. Hi, I'm Kim Allman, and I am thrilled to be here today. So thank you all. Thank you, TechSoup. And I am, as I said, I'm the director or I am head of corporate responsibility and government affairs for Norton LifeLock. We are a global cybersecurity company that deals with everything related to your digital life for consumers. So we are a consumer cyber safety company. A few years ago, as part of another organization, we split off from a company called Symantec. We started a program that I'll talk more about later. But really, we realized that there was a, you know, we focused on the fact that there was a disproportionate number of foster youth that are impacted by identity theft and fraud. And so we wanted to see what we could do about it. And we started working with nonprofits to help with that, help with that issue. And so that's what we're going to talk more about today. And I look forward to talking with you. Thanks. Hey, everyone, my name is Sixto Kanzo, and I'm the founder and CEO of Think of Us. And we are a research and development lab focused on transformation within child welfare. So if something has failed or it's very hard, or it's something that needs some tinkering, we're going to run towards that problem. We're going to center lived experience and designing, and then we're going to leverage things like technology and the collective power of the community to really try to figure out how do you solve problems differently? Wonderful. Well, just to set the stage a little bit for our audience, we wanted to spend a second on why we think storytelling and narrative is so important, that the art of changing hearts and minds is really an undeniable and critical part of systems change, which I know every one of our panelists is deeply invested in. For those of you who don't routinely work in our foster care and child welfare space on any given day, there are over 400,000 children and youth who are in out of home care or in the custody of their state or county on a given day. And many think of the foster care system as a relatively small part of our country, when in fact at Foster America, and I know for these panelists as well, we think about foster care as not only impacting the smallish number of people who are there on a given day, but touching the lives of so many more. In fact, one in 17 kids will spend some part of their life in out of home care. And that even undercounts for kids who might spend time with grandparents or other relative caregivers as well. When we think about change in foster care, we think of this as a spot to get at the root cause also of some of the other most pressing social justice issues of our day. We know that 70% of youth in the juvenile justice system have had some child welfare involvement before they get to the juvenile justice system, a third of homeless young adults were systems involved in child welfare. And we also know that as a result of our country's disproportionate treatment of children and families of color, black and Native American children are two to three times as likely as white children to wind up in foster care and end up on a conveyor belt to other broken adult systems. So we also want to share with you that while abuse stories are often what makes headlines and what people most associate with foster care, the reality is that the vast majority of children who enter foster care enter on the basis of neglect, which is very often a proxy for poverty. When children are placed in foster care, they can experience a myriad of challenges. I know a number of those will come up in our conversation today. And in front of you, you see a set of change makers who are working day over day to change those results and outcomes, including that over 200, over 20,000 youth every year will age out of foster care, and will do so without lasting family connections and without the support and resources that they deserve in order to thrive as adults. So helping to highlight family and young people's stories is essential to creating changes in the side of this system, but doing that in a way that's beneficial to all those involved and doesn't make young people more vulnerable is at the heart of the work. So I want to start with a broad question to all four of our panelists. Can you share a little bit about the ways that storytelling is a part of your organization and your efforts? When and why do you engage in storytelling? Just around Robin. Should I just take this one? Yeah, jump in, Maggie, and let's just go around Robin on this one. All right. So I mentioned earlier that our mission is really to work with foster youth as they're transitioning out of the system and particularly when they get to college. So obviously we do work with a vulnerable population based on some of the trauma and some of the lived experience they've had with foster care. However, I think our approach to storytelling is a little bit maybe different. I think a lot of organizations that work with foster youth and children when they're still in the system have a lot of just privacy and data issues that we don't necessarily have because we work with an older population. But storytelling is a huge part of the work that we do because one of, you know, and I didn't share this earlier on the introduction, but I actually grew up in foster care myself. And that is something that, you know, my personal experience, I think led to my realizing when I started foster nation how important it was to be able to tell your story without feeling the shame and the stigma. And so a big part of what we do, which we call the speak up series is provide a platform that allows foster youth to feel empowered and really celebrate it when they share their stories and not, not just the stories or the snippets that we think will, you know, will be a great marketing tool, but really in their own words. I mean, we don't change one word of what they submit in their speak up stories. And that that is really, for me, something that is really important because I think foster youth need to know that however they want to share their story and tell their story.  So that's how storytelling plays a role in our organization. You know, I'll jump in here and I think the first thing to really know is that there is a specific time and place to share stories. And it has to be with a purpose. And so whenever we're asking ourselves when we are asking someone to share their stories, what's that moment? What's that criteria? The way I would refrain and start thinking about it is, when am I asking someone to reach back into some of the most painful experiences and be able to bring that to the forefront of their consciousness and then share and put themselves in a place of vulnerability to actually share with others. And so I like Maggie have also grown up in foster care. And I would say that it's worth doing when we're trying to solve the problem. Because what we know is that in order to solve a problem, we have to understand the nuances of those experiences so that then we can become effective problem solvers. But the reality is, is that what has happened for so many organizations is that we've actually said, hey, let's use stories of people to break through the noise, right? Of consistently having to get messages thrown at you. And when it's let's use a story to break through the noise, there's a certain level of storytelling that's appropriate. For me personally, I think we start crossing lines when we're asking to go so far deep that then we hit that point where you're really bringing out some of those most painful moments. So I would say it's one of the ways that we're conscious about using stories is when we're trying to use stories to present an understanding to promote the organization to fundraise, right? There's different kind of criterias that I think of in my head and different experiences that I ask a person. So when I want to fundraise, right? And I want someone with lived experience to speak at it. I'm not actually talking to a person who has lived, who's only been speaking about their experiences for a year or two. Because in my opinion, I do believe it's more responsible for me to engage someone who's been speaking on these issues for about five years and can come here and say, I've gotten to a place of healing. I'm making a real conscious choice about leveraging my experience to support this organization. And then another way that we use story is in our qualitative research. I love quantitative numbers and with the complement of qualitative stories that give you those nuances that give you those insights that actually lift up. What are these common trends and threads to really understand what is it that when we see numbers, right? Like 20% of young people aging out on their 18th birthday and being homeless. Well, it doesn't give me all of, like, what does that actually mean when you're leaving the system? And so for me, I think that storytelling and bringing folks forward, there's a responsibility now that I don't know if it was the same or as conscious as it was before, you know, before the digital age was formed. Now more than ever, things live on so much more longer. I can follow 6-0. Thanks for that, 6-0. So it's a little bit different perhaps because we're not directly serving those in the child welfare system. We're serving organizations serving those in the child welfare system. Organizations like Think of Us and others. And so storytelling is fundamental. Well, it's super important. And it looks like storytelling internally to talk about the impact these non-profit customers and partners, we seek to go deeper. So partnership truly is a desire for us. But the impact they're making in the community and then how we can 10X that, right? So 10X it is one of our box values. It means amplify it, grow it, 10X it. And so one of the things I'm so excited about with child welfare as a thematic focus area for us is that it brings the strengths of box and that secure collaboration integrated with the other tools you use to get your work done to a real need in our community where we're seeing real outcomes and impact. So instead of just talking about the 10,000 non-profits that are using box content cloud or the number of boxer volunteers we have, we can actually say, hey, look, in child welfare, the return on efficiency gains and productivity gains in the child welfare space, do you know what that means? It means social workers able to spend more time directly with the children because they're not handling the paperwork with as much time as it took before. That's facilitated. There's efficiency in the cloud with that. It means children moved from dangerous or abusive situations perhaps more quickly because application processes and flows that can now be handled in near real time through the content cloud make that possible. And so it was really a focus on impact with internal storytelling to say, hey, let's focus here on child welfare and tell some of these customer stories so that we can support and help other non-profits in this space with similar use cases. So that's been a real big piece internally for us and led to our focus on child welfare and then externally it's similar, right? It's, oh, wow, once there are these stories of partners in the child welfare space, many of them non-profits, how do we share that goodness? How do we make that known so that we can support others with the strengths of box meeting needs in our communities related to child welfare? And if I could jump in here just to comment off of that, Corey, I have to say another thing that I saw that box has been able to do in a very masterful and wonderful way has been to actually show people in child welfare what the art of the possible is. When in 2016, when there was a White House convening a hackathon, box showed up and started to show folks at the state and local level like what transformation can really look like, right? If we did these specific things and so I think part of the story sharing is also the ability to shift minds and for folks to be able to see and engage with technical folks like you all have done in child welfare to say, here's what's actually possible so that people can work on behalf of young people and children. Sorry, Kim, I didn't mean to jump in front of you there. No, that's okay.  I mean, you know, one thing that we see with the storytelling is we've been able to which is why we went to some of the organizations in terms of the FAST program was that, you know, we were seeing these instances of, you know, as I said, synthetic identity fraud, which foster youth don't really see until they're aging out of the system, right? And they're applying for a credit card or they're trying to get an apartment or they're trying to do this and, you know, they realize our identity has already been compromised.  And then we could, you know, folks, we could donate our products and maybe help do some do some positive things around that way. The other thing I would say is that, you know, we started to talk to Congress about this too. And I know there was some action, I think Sixto, you were involved in this in California. But I think, you know, the one of the things, and I know, you know, everybody on this call knows as well, is that one of the things that is most impactful I think when working with Congress is really sharing stories and being able to translate what you do and what you're seeing in a way that they that resonates. And I think one of the things that was I found really fascinating for me was being able to talk to Congress about what we were seeing and how we're impacting this population of vulnerable youth. And, you know, without being able to take the actual impacted, you know, youth to Congress, we could translate and talk and share these stories.  So around the issue I should say of identity theft and foster use. So I think, you know, storytelling can work in so many ways. And, you know, we use it as a, you know, obviously with the corporate responsibility side to talk about impact and numbers and things like that.   One, bringing young people who have had direct lived experiences to share and gather their stories to define what the work, what the change that we seek to make really is. And then second to engage the broader community in being part of working towards that change. So sticking for a minute with the, with the first of those two themes. This question I think is especially for Maggie and six. Can you talk a little bit about the processes that you use for inviting gathering and sharing stories from alumni of foster care. I know that both of you have given a really deep consideration to issues of power and self determination and and really healing inside of storytelling. Can you share a little bit about the things that you've learned in the work that you've done with young people. It's it's that tango. Are you going first am I going first. Okay, so I can start. So, just to kind of go off of what six to was saying earlier on just thinking through the purpose of why we collect stories. I, I completely agree with him on that point and you know when I think about our purpose as an organization for collecting the stories of, of youth with lived experience so much of it is, you know, the first thing is just allowing foster voices to be heard in their own voice as for, you know, since we've launched the speak up series, you know, we realize it's, it's a really cathartic process for some of our foster youth. And the second thing is that it brings numbers to life right storytelling just brings like all these statistics that you read or even these extreme stories that you hear it's a lot of times I think our foster youth. They just want to have their voices heard they don't want to be represented by a number like 50% of them end up in homeless or prison within the first year of aging out. They just don't want to be a number. And so, you know, similarly to six so I'm a huge fan of quantitative data and allowing those data points to drive our decision making around how we serve our foster youth. So, for example, when we collect stories for our speak up series, we asked Boston you to share their story via a short list of guided questions. They're kind of like writing prompts right to get them started and one of the questions for example we ask is, you know, what is one thing you would have, what is one change you would have like, you know, to see while you were in care. Another question that we've asked from day one of launching this is, what is one thing you needed most when you emancipated and aged out of the system, because I feel like that's a question that isn't really asked of foster youth when they're in the system, and also when they're aging out. And so when we collect these stories it really allows us to, to ask them some of these questions that then help us, you know, drive our decision making. So, when we collect these stories, you know, our foster youth can remain as anonymous as they like, or if they ever change their mind about having their story out there in public. We are always, you know, we were here to respect. This is their story, you know, we're just kind of a conduit. And so we've had cases where some of our foster youth once they, you know, graduated from college and got a job in corporate America. They didn't want their story out there because they didn't want to be judged by all these coworkers that they didn't know. And so whenever they reach out the first thing we do is respect their wishes. And, and since we've been doing this for about five years, you know, we've had hundreds of foster youth submit stories from all over the US and, in fact, when we first launched the speak up series. The foster youth submit their entire life stories to us via Facebook Messenger, which for us spoke to their desire and need to be seen and heard. And, you know, we've had a lot of kind of just sixers point about just the digital age being a huge game changer. I think this is something that, you know, we have had to take into serious consideration thinking about how these stories do live on and even when we're moving some of these stories, for example, we're cross referencing and making sure that, you know, if a partner organization shared it on their website or on their Instagram or Facebook that we're also asking them to do the same. So when we collect these stories, we are equally thoughtful about, you know, where it lives. And then, if we do have to remove it for any reason that, you know, we're there to jump on that, just to respect youth that we've worked with, because again, this is their story. Yeah. So one of the things that I think of deeply is when we're trying to engage people and telling their story right that could be in the format to educate like a legislative action that could be in the format to participate in a study to the general public so that folks are aware of what are some of these experiences. Like to me, the number one piece is like is in the selection piece like who are we engaging.  How do you actually immediately get lived experience actually integrated into the process right.  And then the next step for us is that we literally say, okay, who would lived experience and how many years of engagement and these type of activities should they be having right and getting a rough sense of the criteria so that you're bringing someone who has different levels of core competencies into the actual process. Some things are very nuanced and tedious and very much like let's review this 120 page report. And there is a certain level of person who will find that interesting and will love to comment and will love to tear it up and say here the things and then there are some people who are like please don't ever hear life suggest that you should read 120 pages on something. And so it's really about understanding who we're selecting how we're scoping the projects how people are integrated into those projects. And then we found ourselves having to make sure that we have the ability to refer young people to services and be able to keep keep in line around like how is it that we work on the core competencies around professional development and being able to frame it that way. And then there are things that you need to be referred to to do some services and being able to do that. And the reason why we started to do this practice even more is because when we started to have different people come into the company with lived experience who were like it was their first job in terms of internships. We realized that the job settings at without the context of helping people switch from being participating in a program to then being a workforce that there needs to be some intentionality. And so even the stories that we tell young people about their presence is important because we might be making, we might be more damaging to them by giving them a false story around like, Oh, you can show up at the workforce and do like and you're here because of, you know, your your foster care experience. When it's like, No, you're here to actually contribute to moving the work forward. And this is what we're excited about. She moving the work forward. This is what we're excited about blank. And so being able to be also mindful about the stories that we tell young people back, especially as young people are developing the 16 year olds and 17 year olds, 18 year olds is so critical, because we're actually laying a foundation and a level of expectation for them that they have to go ahead and compete against the world with later on. Cory and Kim, this one's for you, you are both engaged a bit more on the side of using stories as a way to bring others into being part of collective work for change. You also are both at technology companies that have excellent tools for safety and for privacy. What can you share with us about how to think about safety and related concerns in online storytelling. Kim, you want to go first on this one? Of course, he's got her mic photo. I was gonna say, Kim, you're welcome to go first this time if you'd like. No, okay. So yeah, I think, you know, to this point around just content and privacy with content and wanting to make sure that the your content is secure. That's where box really shines. And so the product offer definitely, you know, for us is a huge part of that. And then how we can bring that to organizations like yours serving in this space. That's the bridge that we seek to build with box.org. You know, some examples there, super granular permissioning levels. So there's seven different permission levels. So you can kind of decide if someone's just seeing it, if they can see it and download it, if they can share it, if they can edit it, right? There's there's seven different levels of that kind of access control to any single piece of content and being that one secure content repository. So because it's integrated with all the other tools you might use, whether that's Google suite or Microsoft or Adobe or, you know, whatever you use to get your work done. You can reside within box and then you can have that level of security and those permissioning controls. The other piece I'll just mention here and then we can go way deeper on security. So if you want to do that, feel free to ping me on it. But is the compliance that we have so HIPAA compliant, Fed ramp compliant, a number of other compliance measures just showing that we have we have met those standards that are trusted, you know, specifically for how secure boxes in protecting this really sensitive and important content for for our customers. Sorry, couldn't get off mute. So, you know, one of the things I was just I want to share just quickly is this, you know, we established this program called fostering a secure tomorrow the fast program. The number of nonprofits, basically to develop a training tool to develop products, or I should say to share and train on products around helping to secure your online activity your use of, you know, phones how to look at your credit report. You go to the next slide. So what we looked at this is one of the training tools that we had developed, we would give it to a particular nonprofit they could present this to foster youth who were, you know, aging out or at any point actually, but that how they could learn more about how to help protect themselves so we talked about what is digital safety, what is a credit, what is a credit report, how do you make yourselves less vulnerable, and then who can assist me. And one of the things that we did was we have as part of our services we have a life lock, which is our identity theft and protection service and then we've got Norton, which is our old, which is the old what they called antivirus but it's really to help your digital life on on your computer and we we gave them these tools we gave some of the nonprofits for the foster youth some of these tools so that they could help them learn and do more of this online or do more of this security protection on their own. And then we had for for foster youth that we found were already compromised. We have what we call restoration services which are part of life lock, which actually helped to restore your credit. So we worked in a number of instances with our restoration teams to work with foster youth to help them fix their credit report and to help them, you know, get rid of some of these things that would have prevented them from really starting, you know, on a good path once they were out of a foster care. So, I think it was, you know, pretty you can go to the next slide. You know just easy what is credit and why should I care. I mean everybody knows they should have a credit card right but why do I care, and they should care because they might already have a credit history established what could really put, you know, and it happens more often than you think where there is you know already credit established in a negative way and then it takes, you know, somebody on their own trying to do this takes hours right hours they don't know where to turn they don't you know the Federal Trade Commission has resources, but you know we were able we were able to kind of cut through that and help them repair their credit and get on a good path. Next slide. So, you know we talked about the meaning of credit your credit report is like a report card. And, you know, talking about how how that works and all the way through is your credit card credit report, how to find it how to look for it. And then, you know, as I said how to repair it. Can you go to the next slide. Yeah, borrow pay and report on your credit card and then how do you protect your credit. We talked about you know the credit freeze credit locks, we tell them how to repair or show them how to pull their credit report, you can go back to the other one, show them how to pull the credit report educate them about the credit bureaus, and how to work with them. Next slide. Next slide. And then the three ways that they can, as I mentioned, they can protect their credit fraud alert credit freeze credit lock. There's a number of things now, and this is a quickly changing as you may know quickly changing kind of environment policy wise. And that more of these things are free for folks to do and so you know it was important to make sure that they understand the differences in each one of these, and what they can do to continually, you know, support their security with their financial life as as as they move forward. You go to the next one or set the last one. Thank you both for that. I want to bring forward a question that's over chat and build on that a little bit as well Myra from Houston asks what are some common guidelines your organizations use to protect storytellers given power in economics or or put another way are there any guardrails that you put in place as you think about preventing harm, avoiding tokenizing or exploitation. What can go wrong in storytelling. Well a lot can go wrong, but it doesn't mean we shouldn't do it. I think the number one thing is the individual harm right when we're not prepared there are certain topics that I have had to even say these are topics that I have boundaries around to talk about them. I just haven't done enough work enough healing enough of my own work to be able to bring that forward. And so the risk is that you overshare the risk is that you bring yourself to a dark place. You're not able. You don't have the support to process it especially now during this time where mental health services are really much needed and the moratorium on like the flexibilities to get virtual support are expiring on the 30th also right. So like sharing is is one of those that can be very power powering but could also leave a scar. But then at the next level, what can go wrong. And I joke only say wrong because not really wrong, but that you actually open up Pandora's box and rightfully so, because once you get a new level of understanding of a certain problem, then you you have an obligation to act. And now you know better right. And so sometimes what's shared puts you in a position where you may have to act at the individual level. Sometimes you have to act at the systemic level, the organizational level. But then you are exposed to a new truth right and that truth may force you to be like wow I need to report this or wow this needs to change within the organization and I need to do blank. And so it's like storytelling and hearing people's experiences is a very precious commodity. And I just feel like it is it sometimes we may undervalue it in a way or underestimate the power of it. But yet it's always been the thing that has been at the center of every single change. Yeah, and just to just to go off of that I think I mentioned this earlier but one of the things that we do when we collect stories of course it depends on what medium it is right like if it's something that they're writing in or filling out a form. It's very different from if we're capturing video content which you know which then just there's a lot more that goes into that but as far as like our story collection for where it's you know they just submit a story through our website. But what we do as far as guard whales go is, you know, we provide. I think it's five to between five to seven questions that are guided. And so it's not like a, hey, tell me what your life, like tell me what happened to you. It's very, it's very intentional. I think that's, that's the operating word is that if you are going to be collecting stories, especially from vulnerable populations it has to be done with intention. Otherwise, to six those point like you are you're pulling out a lot of things that you are probably personally going to deal with as an organization. And also it's, it's not a good place it's like, it's how I felt when I was younger, kind of forced to go to therapy when I was in care is I felt like you would go in for an hour.  And so I think, you know what we do for example, is a lot of the questions that we asked we try and pull, of course the reality, but the other way that we put up guardrails is that we try and ask questions in a more positive light, in a way that really helps them celebrate their accomplishments and their successes. So, for example, you know, asking them, how has, you know, being a youth with lived experience impact your determination, or what changes would you like to see take place within the foster care system.  So not just like a tell me what happened to you, or, you know, tell me about your life, but guided questions so that they, they feel like they can share as much as they want or as little as they want, but also answer the question in a way that doesn't make them, you know, seem like a pity story, which, which they're not, you know, across the things you shared so far, I hear a theme in many around consent, getting really tactical for a minute and I see some of these questions in the chat as well. How do you manage for consent and is that different for online versus offline stories for adults versus minors, pictures versus videos, some of tell us some of the tactical ways that you're taking care with the stories that you hold. I think for us, one of the things that we found was, it was, it was beyond just the agreement, right, like the signature agreement, one of the things that we did was we created a bill of right and really flip power dynamics so that are trying to create the situation where you're flipping the power dynamic so that as a person coming in, who may be participating and sharing your story for one of our research engagements, that you're really centering these are like my rights, and what I have, and then reinforcing that throughout the interview and really paying attention to when like, because consent is not just about the written format right and like when you actually okay you said yes and I can go through it, but sometimes we end up in a situation where you're starting you're in the middle of an interview you're like holy crap. This is probably not what I fully signed up for or not or I thought I was ready for this and not where I want to be. And so we pay attention to how are the house the person literally breathing. Are they disassociating like are they actually like really fidgety and uncomfortable all of a sudden like, is it doesn't mean to like move on to another topic, or does it mean it's time to actually close the close the interview. And sometimes it's not about just closing the interview abruptly, but it's about starting to talk about things and like, like, what's your favorite Netflix series and why, and and like continuing along a questioning a line of questioning, so that the person doesn't feel like, oh, I wasn't able to share these very intimate and vulnerable moments. So I'm no longer a value so they shut down the interview right. And so in that sense, you know, we have been trying to figure out a way that we really do flip those power dynamics and that we really do continue to make sure that the experience of the person on the other side is one where they don't feel like they did something right or wrong. Right. Like they feel like, okay, I'm contributing and like I'm giving you raw material to work with and then you can figure out what to do with that. So I'll just quickly chime in here. I mean, you know, we're a company and we like to talk about, especially when we're talking about our social impact work, we want to share some of these stories we don't deal directly with foster youth, but we would, you know, we, we take all kinds of precautions to talk and what we share in terms of what we report on in our blogs and in our CR report or ESG report. It's very important to us. So we would never want to do anything to compromise in our, you know, but you know, we do they have to sign a lot of things we don't want to get anybody who we use our picture we use their, their story we use their voice we use whatever we have to have all kinds of disclosures and and signatures that way which I think, you know, hopefully provides comfort on both sides. But let me just say I mean in that regard, you know, we, we want to share where we're making an impact. Right. I mean we don't. We try very hard to not just share to share because we're putting money behind it as a corporate responsibility program. We want to share where we're making an impact. So if we feel like, you know, this is a program that's that is really helping and it by sharing it, we can put more investment in it we want to do that. So I think, you know, it's better for us, if we have support and buy in from those who are trying to share their stories, and that we're transparent, and they feel protected, and that we're trusted in that way, it's much better for I think everybody. So that's something that we, we work very hard to try to do with our CR communications. Let's stick with that theme around building partnerships as I think I'm noticing our audience has already realized that some of our panelists are themselves extraordinary storytellers and very powerful ones. Sixto and Corey, the two of you built a partnership, a cause-based partnership between Think of Us and Box. Can you share a little bit with the audience about the story behind that and how that partnership has grown and evolved over time? Yeah, I'll kick it off, but you definitely have a longer history. So you should, with the Box story, so you should share. I've been at Box for a year. I just celebrated my one year Box anniversary last week. And thank you. Thank you. Very exciting. And I like to say that I spent my first kind of three months as an anthropologist consultant internally, like, who are we? What are we good at? And it was during that process that I came across the preexisting relationship with Think of Us and kind of dove in deeper to some other customer stories and use cases around child welfare and just got goosebumps. The more I was realizing the outcomes and the impact that these organizations were making, powered by Box. And so that kind of led to my first conversation with Sixto. So maybe I'll turn it over to you, Sixto. You can give a little bit of additional history if you want. And I'd love to then also share where we're going together. No problem. So I think, you know, for us, it was an introduction from Chelsea Clinton to us and so would at Box. I was like, you got to talk to these folks. They're innovating. And when we got connected, I think, you know, we were on a journey to try to understand the full power of technology. And what was so helpful, I think that there is a company that has a product. But when the people show up to work on the issue, they put the product aside and they put their hearts into it. And that's what we saw with Boxers. They were able to show up. And when the pandemic hit, for example, and young people needed resumes, right. And it was Boxers who showed up and said, Hey, we'll get online and we'll just do a drop in session. Like this is really not the norm in child welfare. There's usually like a referral involved. There has to be like a matching and all of this stuff. But there were a group of people who said, we'll just show up online. And then if young people show up, we'll help practice for interviewing and we'll help practice for doing resumes and giving feedback. And so these activities over over the last couple of years have just created this proximity between what the problem is, and then how can an organization like Box, right, an organization life, a semantic, and so forth. When you get that close to the problem by showing up and being as useful as possible, you start to understand what the product and what the company could actually offer to. But they led with heart, which is why we decided to partner with them. We don't partner with a lot of corporations. We decided to do this partnership because we have seen now for what six years, almost five, five, six years, a consistency there and a devoted commitment to young people in foster care. Yeah, so I'll just piggyback on that. And the volunteer culture at Box was a big part of what drew me here as well. We actually do three paid days of volunteer time off for all boxers. So that's been a finding ways that we can grow those relationships with with partners like think of us as core. So, so then it was like, okay, well, as we look forward, how do we want to amplify our efforts here? We have an advisory council for box.org. So we asked six dough if he would be on it and he graciously accepted. So we actually now have his leadership and guidance kind of helping shape where we go with our priorities for box.org. And then we've we've done some design thinking workshops together to actually take a think of us challenge that his team brought and said, how might we write better serve the an amplify voice for youth in our community around their their content and protection of their content. And so we've we've done some some some workshops together that are leading to actual kind of product efforts and pilots that we're about to launch. So I love seeing again kind of starts with that volunteer and then how can we go deeper and oh what's a challenge that I think of us is facing and how might we engage boxers to help you think about that with with the box, you know, product being a part of it on this case but that doesn't always have to be the case right the pilot something that could be a solution for foster youth. So I don't know if there's anything else you want to add on that one six dough. No, I think you nailed it. I totally nailed it. I've just been so encouraged and so excited about the partnership and truly the people who have shown up to tinker and to hack on how they create a different world, so that our young people are in different situations. And one maybe one final things I think this was really exciting that the the funding that you were looking to help the government disperse to foster youth and kind of again behind the scenes powering that can you speak to that for. Absolutely. So last December, Congress passed for $400 million that specifically was for pandemic relief for people who had been in in and formally in foster care. And so government had one big problem which was, where are the youth who qualify who have aged out, because they had been kicked out the system at 1820 or 21 right. And so we ran a national campaign, and we found over 30,000 people across the country and connected them.  So we were able to set up all 5044 states in the District of Columbia to box and actually transfer data to them there that way. And then became kind of the new revolution was when PII information private information personal file formation started being sent back to us from the actual states for us to mass text here people to mass email young people. And so like that is just such an impossible unheard of thing in child welfare. I actually don't know how to describe it for those of who are not in our field, but long story short, it does not happen. This was the largest migration of data from a nonprofit out into government agencies and then having government agencies actually take action on it. And so now those are being actually, you know, process that those the money's going out the door. It's supposed to go out the door by September 30 so a lot is going on on that end. And then we're hoping that some of the moratoriums in place get extended because what what's happening next is that the 20,000 or 20,000 youth that were scheduled to age out of foster care over the last year and the law prevented that from happening expires in the 30th. And so I have to actually depart early from you all because there's quite a bit of a few emergency meetings on how do we actually respond to young people who will find themselves in a homeless situation or find themselves in a situation. There's a couple weeks from now where they need to get an extra job or need to do X, Y and Z to really be able to be self sufficient. If this law doesn't get passed before the 30th. Thank you, I think that's the power of partnership right that he he brought his team brought this opportunity this need and we were able to support there and yeah it's just awesome to see the impact that our partners are able to make, and that we get to be a part of it. Yeah, and that that and that we actually got to be able to transfer those names over to the state was like one of the biggest challenges, because if not then they will states would not have actually went the extra mile to serve older youth who they never served before knowing we won't have you too much longer six so I want to make sure we get this question in the conversation, especially for your input and response. Ultimately, we're all working for better life experiences better outcomes for young people and I hear in between what we're talking about today, really a call to action to go beyond storytelling to make storytelling part of co designing for all of you but especially six so if you can lead us off can you talk about how storytelling is a part of or maybe in some ways a little bit distinct from youth engagement and youth co design activities that you work on. Yeah, absolutely. I look at storytelling as being like step number one. What is the truth that needs to be told right what is the experience right and what is the more. What is the collective experience between many people with that lived experience on, you know whether it be foster courage of no justice or any other type of experience right. So what's the collective experience, the engagement part is only then level two, and that's not where we want to get to right we want to get to a place where we actually integrate the voices of those who we serve, throughout the entire process. And for those of us working in corporate America we're used to that you're used to that a little bit more than those of us who work in nonprofits right. So customer service is a pillar of very successful for profit companies, but customer service and at least I'll speak for child welfare. You know the experience that the actual individuals having is not always prioritized. And so this is why we need storytelling to be part of it, but it doesn't replace kind of the engagement aspect of going the next step further and saying well how should this be redesigned. How should we look at this process, you know, what do you believe is missing from this specific process, and it doesn't actually stop with one person, because then that has the risk of being tokenism. And I'm so sorry but I have to jump. So thank you so much for being with us and we will carry on with the rest of the panelists and and bring in some questions from the audience soon too. But as a six dough departs Maggie Corey Kim other thoughts you want to bring into the conversation about storytelling and relationship to designing together. I can share another story that has been a really just, I think powerful one and neat one and it's with the angels foster family network. So they're based in San Diego and their executive director CEO, his name is Jeff. He actually had this really interesting background as like a CIO previously so he understands technology in a way that isn't necessarily common in in the child welfare space and so it's been really neat to to work with him and hear the stories because he saw kind of immediately as he started several years ago there after having been a foster parent himself but then was given this opportunity to lead the organization saw the need for just secure protection of PII there was a story of a binder with a child's information that was left on top of a car as the new foster parents drove off. And you know they serve the five and under population at foster angels foster and so you just like oh my gosh like that child's information strewn, you know across a highway in southern California, wanting to make sure that that information was securely protected and maybe available to sleep deprived foster parents without having to remember to take it off the top of the car and so he actually is the one who shared a specific stat on that the time savings for for some of their social workers and just how reducing the administrative paperwork led to 33% increase in the time that his staff was able to spend in in care of the time spent directly with the children in care. And so I thought that was a really moving stat but kind of coming from this bridge of okay understanding some of the technology need here and then seeing the need within his organization and child welfare and now how do we share this story how do we tell others, as you're so heads down in the day to day work that that there are ways we can, you know, hopefully come alongside and support you, we have a free offer a free product offer from box and then we also have really really significant discounts. So if the free offer doesn't fully meet your needs, then you know there's there's really wonderful discounts that we're able to offer as well and to in some cases even pair that with some pro bono consulting, where needed so we'll just want to mention that you know numerous use cases with causes as well and so where we can can support you and the awesome work you're doing we would love to do that. Kim I'd like to put the next question to you, building on what 60 and Corey were sharing about the partnership that they were able to build. I suspect many in our audience might be wondering about building cause partnerships with corporate partners with technology companies like yours. Would you offer any advice to them, knowing that Norton has been very successful in building strong partnerships, particularly in the foster care space. What advice might you offer to others who are out in our audience thinking, gosh I'd like to power up my organization with a similar partnership. Sure, I mean I think you know what we look for is you know obviously we want to find where we can make the most impact, right, or we can, you know have the most meaning, I guess, and with who we partner with. You know we just did a, you know as I said we split off from Symantec, you know almost two years ago now. And so we spent a significant amount of time, our first year as a new standalone company, Norton life lock and doing our materiality and working through what issues matter to the company, what issues matter to our employees, what issues, you know, our consumers, customers, what matters to our stakeholders. And I think you know we as a team, a corporate responsibility team really worked to narrow it so that we are working on areas around cybersecurity and around cybersecurity education and training and diversity equity and inclusion to really make, you know, in touch areas where we have the most impact. I think, you know, and then we work with, we know we have a foundation that we work through the Silicon Valley Community Foundation now. And so, you know, we work with them, we work with TechSoup. I think my advice, you know, for anybody here is, you know, you know, feel free to reach out to us. I'm happy to talk. I think, you know, we are product donation, which is why we wanted to partner with TechSoup is we want to be, you know, it's a big part of what we do.  It's a huge part of what we do. So I think, you know, the one, the one thing I would say as a, you know, as a nonprofit is like, you know, go, go look at our corporate responsibility information on our website, look at our blogs, look at our read our report, you know, we are always looking for ways where we can invest in ways that are meaningful to our company. And so we'd be willing, you know, to talk, at least to learn more, but actually, you know, as a foster youth community, I mean, this is something that, you know, we are intricately interested in because we know that if we put our resources behind it, we can make an impact. I mean, the problem that we were having with the FAS program before is that, you know, it, it was hard to make it bigger. Right. So we were, you know, we were making an impact, but it wasn't on a huge scale. So, or I think that was one of the things that, you know, we would like to re investigate and see if we could do something in a more broad way. But, you know, that my, my bottom line advice would be just, you know, investigate the company, look at their corporate, look at their public information, look at, you know, their corporate responsibility or ESG work that they have online and then we'll soon get to our audience questions, but continuing on the theme really specifically of storytelling, maybe Maggie, this one can start with you and then reach out to others too. Do you think about differences in how you use stories depending on purpose? So measurement, learning, partnership development, fundraising, do you have some different ways and differentiation between storytelling uses depending on where those stories are headed? Yes, absolutely. I think a big part of storytelling, I mean, we, when we collect stories, we, it really depends on what it's for, like you were saying, I think one of the main things that we think about is always making sure that these stories, a lot of times we will kind of adapt certain stories, but it's typically to a specific campaign. So one example I'll give you is that during COVID we launched a emergency food insecurity program for foster youth in the state of California. And we had launched that, you know, we started with two, three pilot schools and a year later we're now in 55 colleges across the state of California and we've served over 1500 foster youth. And the reason, I guess our ability to scale that program in part is really because of our storytelling. So for example with that particular campaign what we did was, you know, we basically provide a meal a day to our foster youth students in college because obviously with the lockdown foster youth that used to rely on meals on campus now we're going hungry. And so what we did was we guarantee them a meal a day for up to 60 days. So they were either able to go and pick it up from a local restaurant. If they so choose by texting hungry via their phone we had a technology partner for that, or they had food delivered to them through one of our national delivery partners. And in that process what we did was 30 days into the program, we would, we would collect kind of a feedback survey to make sure that we were addressing specific needs that we just, you know, couldn't have, couldn't have seen while we were planning this program. And through that, one of the things that we did was we asked them, can you tell us the impact of really what having a meal at the minimum having a meal a day means to you. And the, the responses that that we got from some of our foster youth were, again, it's kind of a, you know, the impact is really meant to be a positive, positively spun question, but the responses that came out were kind of, it was a free form right so some, some foster youth shared a lot of very vulnerable and very detailed information about some of their challenges during COVID, and others really just shared a positive thing that they were just happy not to go to bed hungry. So with that particular campaign, our responses were very specific to how a meal impacted you, for example. And then we asked them, you know, if you could say, if you could say anything to to the donors that made this program possible, what would you say. And asking a question like that allows the population that we serve to to feel like somebody to kind of recognize that there is somebody who cares about them they're somebody who made this possible. It's not just here's a handout, you know, it's kind of it's kind of a hand up we always say, we're just happy to get you the resources you need to, you know, pursue your career goals or to pursue your educational goals. And so, in, in that particular campaign, our questions were so, you know, focused on that, versus our speak up series versus, you know, our corporate partnerships, all of the and and a lot of times and going off of kind of what Cori and Kim said a lot of times when we are collecting stories we want to make sure that it's that it's you know that it's particular to any specific campaign, and we're not asking them to go too deep we're staying high level enough that they you know get to share what they want to share and I think that's the key is never really pushing that boundary too much no matter what campaign it is because, of course, you know, with certain campaigns it's, you know, we want to highlight some of the struggles that we're going through in order to help people understand the real challenge, but I think there's also a very delicate balance between, you know, kind of exposing too much, or going overboard with exposing, you know, what they're going through versus really helping, you know, shed a light on on some of the real challenges that people might not think about because this is not their, you know, life circumstance. Maggie I think you've already touched on this but one of the questions coming in and the q amp a function is how do we share a story successfully without romanticizing a struggle. You want to speak to that a little bit I think you already have started to. Yeah, sure. I mentioned earlier that a lot of the story telling that we do we allow foster youth to share it in their own words. And so, again, it's when we provide prompts to just to guide them to tell that story, we let them share whatever comes to mind. And so it's not just we're only going to share the positive, you know, romantic versions of your story, we share everything whatever it is that they're comfortable sharing and getting out there, especially with the question, you know, how did you overcome some of the bigger challenges that you faced in foster care. A lot of things come up for foster youth and won't if we ever read anything that's too much or too sensitive, as far as like protecting, you know, protecting them. We always reach out to them directly and say, you know, we just want to make sure you're really comfortable getting it out there and we have had plenty of foster youth who will respond to us and say, people need to know, you know, I mean, again, a lot of a lot of what's about the child welfare system and foster care is, it's a lot of numbers right it's a lot of 10% go to college one or 3% graduate, you know, foster youth are two times more likely to suffer from PTSD than, you know, war veterans like there are a lot of numbers and and quite frankly a lot of the foster youth we work with, which were grateful for feel very empowered to share some of the real and unromantic experiences that that they've had in the system. Continuing a bit on that theme one of the audience questions is have you had any success in coaching or teaching any population to tell their story effectively engaging Lee without corrupting the story or altering personal voice. I certainly think Maggie and the intentionality of your questions you are doing some of that are there any other strategies you wanted to share in response to that question, or for Corey or Kim as well, knowing you don't work quite as directly with the young people. Yeah, but I'm sure they have so many great kind of you know stories with the organizations that they work with that they can share but I'll jump in really quickly on this. So one of the things that we do, for example, we have certain partnerships where they want to help us highlight, you know, this kind of goes back to the partnerships question to is when we like six so and think of us, we don't, you know, go with every single corporate partner that wants to work with us. The big part of it is, we always want to make sure that the, the intentions behind the corporation or the company or organization is is truly kind of, you know, what's best and how how it's going to further the mission and the population that we serve. And so, for the most part, the companies that we work with or partner with our people who are willing to take deep dives with us on truly learning this population they spend a lot of time. You know, I'm going to different things like this going to you know convenings put together by incredible organizations like TechSoup. We ask them to join us in these things, you know, just so that they truly truly learn and it's not just, you know, they're checking a box and saying okay well we do this thing and we have impact in the community but an example that we have actually coming up this Friday is we're we're filming a series with a luxury skincare line that we have a partnership a multi-year partnership with. And one of the things that they ask is, you know, we like to film some of the foster youth you work with that want to go into the beauty space, and, and we want to capture them on video. So, before we even, you know, go through that whole thing I think of myself like the older sibling to all of the youth that we work with is, you know, I, I don't actually live in Austin, Texas and, you know, our organization is headquartered in LA. So I flew in for that because I wanted to make sure I was there, because I'm the name that they recognize you know we don't just kind of pass off the population that we serve to our corporate partners because they need a story or they need something and so, as far as coaching a lot of it I mean, I, I'm getting texts since all morning, since I've given them they're kind of, you know, run a show and, and all of that but everyone's like well, you know, I, I don't know how to talk about self love or I don't know, and a lot of it is just getting on a call and talking with and being there for them and listening to them and talking them through it there's, you know, as an organization we have not yet had a more formal coaching or training experience, because our focus is kind of, you know, less on the advocacy and, and more on the making sure that they have the resources and this and the social support and network support that they need to become self sufficient which to us is defined by having a career and, and so with this partnership and this storytelling series that we're doing this Friday for example. I was very particular. And that's the other thing is when you reach out to the population that you work with, I think you have to be so detailed and so intentional about sharing almost over sharing like this is what's what could be asked.  So, so I would just say as far as, you know, coaching and formally walking through them ours is more of a little bit of, you know, hand holding and just being there and letting them know that, you know, like, it's okay to, you know, have a moment and we are super careful also with with, even the media teams that we work with and the agencies to explain to them ahead of time we always jump on a call before any filming to let them know this is the population you're going to be working with. And, you know, these are questions that we would not be comfortable if you ask so really just making sure you put up these kind of guardrails and, and parameters in in the same way that you would really do for your kids or your siblings or somebody that you love. I love that coaching the person collecting the story not just coaching the person, creating and sharing the story. We have a question here in the chat that I think is a great one. Do you offer any incentives or compensation to people when they share their stories. Any of the panelists want to jump in on that one. I can jump in, but I feel like I'm hogging it Corey go ahead I saw you on mute. I was going to share from a customer perspective, the, the kind of provides that org stories and nonprofit stories. In the year I've been here I don't know that we've ever given financial compensation for sharing those stories but there's often a win in it for the customer which is marketing. So it helps get their, their, you know, more awareness to the work that they're doing in the community. And, and I love that because I love amplifying the work of our community partners and customers. So that's from a from a box customer story that's what I've seen.  When, when people are pleased with, you know, our work and our products but I think in the corporate or responsibility side I mean, we love to hear and, and we'll get feedback from people that, you know, have used our products nonprofits or whatever but we don't compensate. For anyone we just if you know if they have used our products through donation or otherwise we ask their permission if they'd like to. And we've been pretty successful, you know, if you read our CR report there's lots of, there's lots of contributions in there from from from our outside partners. So, but yeah we don't, we don't pay for that. So, I love this question because I have mixed feelings about, you know, like an incentive or compensation. And so far, the organization for us are kind of internal policies that when we ask our philosophy to speak to keynote to do anything for any one of our events. We think of them as if they are just somebody we would also invite to speak like you know if you got a keynote speaker sometimes they get paid and we call them honorarium so, but we, we really want to make sure that they feel also that they are compensated for their time in the same way that it's kind of a job you know so I think obviously you know from Kim and Corey's perspective it's a little different because I think that be to be your partnership is very different I would never expect, you know our corporate partners to pay to pay me to speak on anything because I'm just so grateful for the support but I think it's very different when you're working directly with the foster youth population because one, we know that you know they need the resources, and if we can even compensate them for the hour, or sometimes it's just 30 minutes and we're happy to compensate them, you know, a fair amount for that. And so that's something that, you know, and when I say I have mixed feelings about it because it's it's really because, you know, having grown up in foster care myself I think, I think back on my going to ILP and you know having to go to a lot of these things that that DCFS required of us and it was always like there was always some incentive, and it I realized that it kind of in some ways taught me to, to almost like only do things if there's an incentive, you know, when I was much younger obviously as an adult that's different now but when I was younger it was like, Oh I'm going to do this thing because there's something at the end of it and I and I think that's where the mixed feelings comes from because I realize that that is not a good thing, necessarily to, you know, to train some of our foster youth and if for whatever reason we don't compensate we try to explain to them why this is an important opportunity or why this will open doors for future connections, but typically we you know if we ask them to be in a video or in something we will compensate them for their time just as we would for a consultant or anyone else. I'm going to channel my inner six toe for a moment on this question to and it's not directly speaking to the question of compensation but one of the lessons I feel I've had the chance to learn from him is that treating each young person each lived is like you would treat your most important donor with the same preparation care consideration follow up and gratitude that you might for for for the VIP of your organization because these truly are the VIPs of the work that we're doing and compensation I think relates to that as well. I think we have time for just one more question from our audience. And I wanted to grab this one. This is from a slightly different context but it could be helpful. We work with parents of and children with intellectual disabilities. How could we set up or encourage a set of voluntary sharing systems of stories. And in addition in creating those kinds of voluntary systems how do you manage for permissions and and any kind of legal pieces that you might need behind the scenes. So any any advice I would take this question to say for those who might be newer to just starting to collect stories what would be some of your initial steps or pieces to put in place. And I also take this one too. So I think so when we first launched I mentioned the speak up series which somebody at us or put something in the chat that you can visit our website at foster nation dot or to kind of you know have a frame of the stories that we share for what I mean about the stories that we share. But one thing that I would say is, you know, I think, rather than rather than doing it through social per se I think it's good to just for a lot of different reasons to, I think to have some sort of user that then allows you to kind of, you know, plug into whether it's you have a CRM or something like that. And also, you know, for nonprofits that aren't necessarily, you know, super tech enabled right now. I think it's really important to be careful when you're using things like Google Sheets and things like that like where they're feeding into Google Sheets to protect those sheets very very carefully because I think when you're talking to multiple people across the team sometimes you're sharing an enabling like link share without realizing, but but one of the things I would say is to set up, you know, like a, like a form builder so we we happen to use paper form I know a lot of organizations that use air table and things like that but really thinking through what are the what are the types of like really what's the purpose right like going back to six those point is what's the purpose of collecting the story and then working backwards from there if the purpose is for fundraising or for a particular campaign, what are the responses that, you know, the orbit that would cut the organization would like to elicit that might that that I think using that to kind of frame some of the questions. So we use paper form and we basically, you know, we've thought this through and it was kind of an iterative process we've built upon and it's been five years in the making and, but that is that is something that I would do is create, you know, a form that allows people to submit anonymously, and also if they do want to share any information. And so what we do from there is, you know, either we have an integration into our CRM where we collected or it's in the system so when we use paper form it stays in paper form. And that's, that was kind of a migration from when we used to do use Google sheets which I just felt like at any given point someone on the team could accidentally share a link somewhere and it just was something that we as quickly as we could, you know, jumped off of that. So I would say to put together a form and think through kind of the purpose of why you're collecting these stories and then making sure that the responses are really protected. It's a great use case for box to just then that you can set, you know, time exploration on links, you can, you know, control, even after the link is shared, whether that link is no longer available, etc. So might be relevant there. For this specific question, one thing that just came to mind for me was maybe looking for folks who are already telling their stories in that theme through social media, and then building relationships with them. So I have a friend. She has an Instagram channel called ace face is my friend. And I would encourage you to check it out and see if that's of interest but she's got a following and you know tells the story of her son and has so finding champions that are already sharing in that space with that content and building relationships with them might be an interesting angle. Well, we are quickly coming to time. Let me give just a moment of final space any concluding insights or burning thoughts from our panelists. Now I just want to say thank you. This has been, it's been interesting to hear from, from all the panelists and thank you for having me. I love the work that's happening through the organizations here it was great seeing who showed up in the in the chat earlier so thank you for what you're doing and thanks Marie for facilitating and tech soup for hosting this it was really great to be here and Maggie I want to follow up with you so let's find time. I'm going to say same to everything Cory and Kim said so eloquently, but but truly I mean I think everyone that's here and so here thank you all so much for everything that you do. You know we work with a lot of the directors that work with foster youth students on processes and I always say like, you know, you guys are the everyday heroes the people who are really boots on the ground and so thank you all so much for being here and to tech soup for facilitating and really for just being our amazing host. Well, what a great time together tech soup thanks for making this beautiful space for us and Bailey I'll hand it back to you to conclude our day together. Thank you Cory, Kim, Marie, Maggie, and a shout out to six so


Okay, so now I think we do understand why you're so fixated on reading research and eye tracking research. Are there any key takeaways that we could summarize from eye tracking research on subtitling? So you're asking do we know anything useful that could be implemented into your reality? That's how I understand your question. Yes, like for us if we have a person who haven't had that much experience with eye tracking research, we could of course go and read all the papers for your research and so on but let's say we don't have that time. So like what are the most important lessons you think we have learned as a subtitling community thanks to eye tracking research? For instance what we learned from an eye tracking study by my colleague Pablo Oromero Fresco on live subtitles that are displayed not as blocks but word for word or phrase by phrase thanks to eye tracking research we know that reading such subtitles resembles walking on quicksand in a way because you're reading reading reading and then your eyes are there ahead of the subtitle ahead of the word in the subtitle then you go back then the word appears so there's a lot of chasing with your eyes and it's thanks to eye tracking that we know that this type of subtitling is not particularly conducive to reading so it would be better to display subtitles as blocks that of course has other sets of issues related to delay but that's not the point so that's one piece of evidence that we can implement immediately thanks to eye tracking research. If you're asking from the... Sorry to stop you there but it seems like those guys at YouTube haven't read it because if whenever I go into YouTube and if there are those automatic subtitles they are always displayed word by word so you're saying we already know for some years from research that this is very detrimental to our reading process. Yes Google people if you're watching this please make sure to change this I understand this is the result of automatic speech recognition going word by word or phrase by phrase and this is how it's displayed by the way you know line breaks and text segmentation in those automatic subtitles could be easily improved as well for instance you could implement some rules but after a comma or full stop there is a new subtitle or a line break there's lots of room for improvement I would say. So these automatic subtitles should get a bit smarter that's that's used to be the conclusion. That's right.