Clev to the Padres, that official? Yeah, I was about to hit the passin' button. Uh-oh. Hit it. Passin'. I don't have a package, but they got them. Clev to the Padres. I wish we talked about this a little earlier, because I was leanin' that way. Because you and I were talkin' Clev Yankees before this, and it just doesn't make sense. No, it never makes sense to me. The hair, the prospect package, just like everything involved. Yankees don't have the minor leaguers to go get Clev. Clevenger can go to the Padres and beat Clevenger. Let that hair roll, baby. Oh, he's sunshine. Have a blast out there. His name is Sunshine. Yeah. Ah, good for them. Good for them.  I'm interested to see the package. I feel like because of the off-the-field stuff, people might be down on Clev. Like, go look at his stats. It's really good. Career 3-2. But what is his last three seasons, like 1918-17? It's... You counted back really well right there. Thanks. His last three seasons, he's 38 and 18 with a 2-9-6 ERA. 2-9-6 over, how many starts is that? 74 starts. 74 starts, 2-9-6 ERA. Like, Clev is really fuckin' good. I mean, he's the Padres one, and the Padres, we've heard rumors about them wanting to go get this one for a while. For years, it was Cindergarde. Yeah. The Padres have been in love with Cindergarde, and now they go get Mike Clevenger. Producer Zach coming in to help out with that one. But yeah, I mean, Clev's their one, right? It's Clev and LaMette, basically. Paddock. Clev, Paddock, LaMette. Paddock just shoved. I mean, look at the stats. It's kind of interesting. I know Paddock's their guy, but... Davies and LaMette are outpitching Paddock significantly this year. Imagine if they lose in the first round. Try not to. Try not to. Who's a potential... Because they're going to be the four seed, at best. At best. They have to be the four seed. Yeah. So, four seed plays the five seed? So, it's going to be whatever team can be second best in the division, and right now the NL Central stinks. Dude, five seed's like the four seed's the best spot to be. It's not bad. Four seed... They'd rather be the four than the three, almost. Yeah. I mean... The wild card teams will be better than the five six in the NL. Right now, four plays five and five is the Marlins. Yeah, that's what I'm saying. You'd rather have that. The whole NL gets, like, worse. Like, they're... I think by the end. Like, we're saying that the five seed is so bad, and that means also the seven seed's going to be so bad. Well, not if, like, the Rockies get in at the... Not if the Rockies get in at the seven seed. Yeah.  Right now, Brewers are six. It's like, you'd rather play the Marlins at five. You'd rather be four than three. Yeah. You'd rather be four than three. I mean, the Cubs could still get that, or the Reds that we're still in fear of for a playoff spot. They could be the five. Like, they could still finish second in the Central. Reds don't win series. So, come to watch. Reds don't win series, so. Good for the... Good for the Padres. This is the Clevenger deal. It's Clevenger and Greg Allen. Right. And a player to be named later. PBTNL. Quantral, Arias, Cantillo, Hedges, Nailer, and Miller. So, the Indians. So, you heard rumors that the Indians wanted a catcher. They get Hedges out of all of the... Because the Padres traded for Enola, and they traded for Castro. So, they had four catchers. Yeah. So, they trade Hedges to Cleveland. Nailer hit a home run yesterday for him. He's gone. Quantral is gone. So, that's a pitcher off the board for them. Man, these deals are big. Dude, they... I mean, this always sounds dumb, and maybe it's too close to the trade, but I don't think San Diego gave up a big piece. No, they gave up a lot of little pieces. They avoided giving up their top position prospect. Like... Why did Cleveland do this deal? This is the most they could get for Clav? Clav has two more years. I mean, I'm surprised. You'd think there's one pick, even like a guy more at home. You know, the people in the chat are saying their future short stops. We'll see.  He's not in their top ten. I have him as seven. Seven? On MLB. When you're talking that range, you never know. Right. You never know anyway. But yeah, I mean, Cal Quantral, me and John had some silly debates at the end of talking baseball last year on him. He's been good out of the pen for them this year. Yeah, I mean, like, what did... He's got some arm talent. I think he's a former first-round pick, but... Yeah, I'm a little surprised.  He's like a big-time pitching prospect. But, like, Hedges isn't a piece. No.  That's not something that moves the needle on the cleft trade. It's just a throw in. Nailer's not a piece. Jim, I'll say this because you hinted at it before if the Padres were to get beat in the three-gamer. This is what their rotation's looking like next year. Clevenger, Paddock, Mackenzie Gore, who's like a big-time pitching prospect. Luis Petino, another big-time pitching prospect, and D'Nelson-Lomet, who's been shot. I mean, that's awesome. The... Padres are set up, baby. Everyone thought they got... They got beat in the Seattle deal, which we'll discuss that as well here. We'll just do a whole thing on the Padres deals with the Nola trade. This is kind of crazy. Know what this reminds me of? The Garrett Cole deal. Yeah. Just give us five guys.  They'll get Clevenger through 2033 and... Who's the only piece in the Cole deal, Moran? I mean, Moran, but, you know, he got out... The only reason we're talking about him this year is he got off to a hot start. I think since then he hasn't done nothing. This is, I mean, yeah. Good for the Padres, man. I mean, Hedges is not an offensive threat. He's got, I mean, he's a very, very, very below-average bat. Naylor's young. I mean, you know, if there's something there and he can play every day for them in the outfield. And again, I mean, Arius, Cantillo, you know, I don't have the full scouting report on these guys. Miller, we'll see. The chat says there's seven, nine, and eleven prospects. You're fine with that. Seven, nine, and eleven?  If you're not top five, you're a crapshoot. You cannot complain about giving up a guy. No. I thought the... You can't anyway. This kind of makes me question why the Yankees could... The Yankees could have matched this in a way. In a way. I thought there was no way the Yankees, because they don't have a good farm system, could have matched whatever was going to get dealt for Clev. This doesn't seem like a lot. Unless there's something I don't know and I'm missing. I'm interested to hear and learn. Arius in the Yankees system, maybe he's the number three prospect. Who knows? So you start looking at things differently. The more guys closer to the big leagues. The volume of interest in close to big league prospects. I got some far away guys. This seems like the normal thing with a trade like this, but if you're San Diego and you're getting Clev, you should be stoked. If you're the Cleveland Indians, you should be pretty bummed out right now. Yeah, dude, Indians fans. This is a guy who had great sigh young odds to start the year. He's got a two, nine, whatever in his last three seasons. Yeah. That's tough. I mean, I'd rather get one bona fide stud prospect and another flyer. And you could probably get two flyers. This doesn't... This is the Indians where they can spin it and say we got a bunch of pieces for us that are gonna help us compete this year to spin it to their fan base. You'd rather a stud prospect who's not the nailer in hedges. Yeah, I mean, Quantral hedges and nailer will play for them this year and then you get three prospects outside of that. But they're not like elite, you know? Yeah. I mean, they didn't get like a great major league ad or like one of the top prospects. Yeah, they... Yeah, they didn't get an A plus. They didn't get a... Yeah, that's a good way to play. In the bower trade, they got Fran Millback, who you're like, okay, this guy could be an impact 40 homer player for us. Yeah. Here, I don't know. I mean, this... You know, two of these guys are short stops. This is just telling me like, oh... They're moving window. Lindor's gone too. Lindor's gone. Great. God, that stinks.


Hey everyone watching this recording of the service design show live as I like to call it the second edition here on Facebook Facebook live and This is going to be a live episode around the service design global conference 2017 that took place in Madrid and I invited to guests to share their highlights What they thought about the conference what were the interesting things because I wasn't able to Actually attend the conference. I'm looking forward to hearing their stories. One of the guests is already in and that's Dennis hamburgers Welcome Dennis. Thank you mark We're waiting for Andrea. Hopefully I will manage your awareness on technical issues technology is always Deep but let's hope entry. I will manage to to join us within a few minutes Dennis for the people who don't know who you are. Could you just give her like a one-minute introduction? Yeah, my name is Dennis hamburgers. I work as at the design agency in Maastricht called Söderlicht and I worked there as a strategic design consultant I have a little bit of a hybrid background. I Started my studies at the day you delft. I studied technology policy and management and then went on a 15-year journey through design. I also went to to art school after that and I worked at different design agencies and architecture firms and at one point stumbled upon service design For me that would that was like a Homecoming of I was almost that they remember the moment that you got in touch with services and my typical question Yeah, I don't know the exact moment But I was doing a bigger project with a more holistic approach and talking to users and Trying to figure out the user journey and then at some point I ran into some articles about okay This is service design. So I Concluded like okay. I was doing I was looking for apparently people call this service design And then I found of course the the key word to look further You know what you had to Google. Yeah, exactly. Yeah Awesome, there are already people watching us Dennis, so that's that's great If you are tuned in live at this moment Type in a chat and let us know where you're watching from because I'm really curious Who made it to this live episode? We're planning to do about well, let's say 30 40 minutes depending on how many questions there are so Leave a comment on the Facebook post and let us know where you're watching from and type in a yes or a no if you actually attend that the conference so I'll say a big hi to everyone in the chat. You can also Join in I think Dennis on the chat just directly on Facebook and I think Andrea is coming along. Yeah Looking good I'll add Andrea to the broadcast. There we go Andrea To maybe Are we live? We are definitely live so say hi to everyone Happy it's on my coffee cup or something Yeah, we are really small. We were like three pieces. So And you're joining from San Francisco right now, right? Yeah, or is it We're stumbling with the camera. Yeah, sorry. I'm trying to get it Continuing with saying hi to everyone in the chat 13 people are watching. So Let me see if I can show this comment Let's hide this and hide this Too bad. Oh, let's see. Oh, we can do really funny things Like this. This is our second Facebook live event. So we are still figuring out how our everything looks Cool Andrea Dennis just gave a 60 second introduction about Who he is and what he does so maybe for the people who don't know who you are could you Briefly introduce yourself Yeah, sure I'm Andrea Feynman and I work in San Francisco at adaptive path, which is the service design group Inside capital one and so for anyone that doesn't know about capital one It's a financial services company mostly based here in the US, but also Canada and the UK so I'm a service designer and they focus on All kinds of customer and employee Experiences and design strategy for all of capital ones various businesses that that sounds like a lot I'm not the only one here Um Awesome, so I'm sitting at home Dennis is at home. You're probably at the studio right now and Like I said, I'm encouraging everyone who's watching this type in join in on the chat We'll be asking you a question guys and girls because this is live and we would like to interact I'll try to keep an eye on all the comments that are coming in for them to Andrea and Dennis so My goal of today is to learn a little bit about the highlights of the service design network Or it's actually the service design global conference because I wasn't there and I invited you to or you to volunteer it actually to share your highlights So I would say let's go over them One by one and we'll start with you with you Dennis and then move over to Andrea and then sort of bounce it back And forward until we are left out of highlights Okay, how does that sound good good? Yeah, yeah, so Dennis It's it's up to you to kick it off. You know, what was what was your number one highlight from the conference? Yeah, let me maybe just start off by saying that what was a wonderful conference in total I it's a big add to the conference and a lot of talk a lot of Inspirations and I think what I especially like about the conference also it's a little bit the end of the year So it's looking back like how was last year's service design and looking forward to After what we're gonna do next year and I always find it Fascinating how the theme of the the conference really links to issues that people are are dealing with and What what the theme was it was This year it was scaling service design. So like last year it was Service design is the new normal. So we like last year was a little bit the conclusion that okay service design really Matured and really a lot of people are enthusiastic about it. They're really big successes with service design projects So it's that becoming the new gold standard for innovation projects So this year I think going further on that Topic it was because if then you have success and the bigger projects get bigger and I get more Projects you get all different set of problems. You don't have to prove the the value of service design anymore, but you run into scaling issues and I think a lot of people, you know, yeah, I think we at least I see that Also in a lot of episodes that I do that scaling is a big big topic at this moment Yeah, a lot of people talked about it in very different viewpoints and What I found interesting is that when you talk about scaling like in the in the like in the center of service design Everything is going well. Have people are having successes and having good projects, but the scaling I found it interesting That's a little bit about the edges. Is service design getting To what direction is it scaling? Is it just getting bigger projects? Or is it maybe moving a little bit? That definition of service design of what what we should do and I think one of the first Highlights I picked from the from the conference was also the opening keynote by Louisa down I think she also was a guest here And I wrote down a quote she gave and it's like this She said service design is not about the ability of a designer to design a service But about the ability of an organization to deliver that service So this was also a topic that was around the conference like it's services. I'm just about designing Is it finished after you? Delivered the services. I'm blueprint. Yeah, I'll shoot the service designer also Consider himself with the delivery and the process Afterwards, what are your thoughts about that? Yeah, I'm I'm all in the delivery camp. I should I think Yeah, so sort of design without any delivery is not not good service design and But I think when you Yeah No, I think because when you scale And this is one aspect of scaling and you could say, okay, we're doing research and we're doing design and With we could scale into the delivery Face so we could also own that phase or contribute to it at least But are we equipped to do you think? you know Architects aren't the construction workers, you know, are we the construction workers too? Yeah, I think we have to know a little bit about it because funny that you say because I worked at the two different Architecture firms and they also had two different approaches to that one had more of an okay The architecture the designs are finished. Let's give it to the constructors and they're gonna build it and the other architect says Okay, now I made the designs and I'm gonna check every day at the construction site if the constructor is building it the way it should have been built and What I found like in the project I do that a lot of the challenges and a lot of a lot of things Like the most and the hardest work is done at the delivery phase That can make a beautiful design, but once you get into a like agile development process There's a lot of decisions have to be made the design has to be adjusted You have to work with technology with the business and yeah If the design can be a part of that the quality of the end product will be a lot higher so Let's just keep the pace of pretty high that the highlight one was you know, do we have to? Involve ourselves in the delivery phase and if so how and how much right that's basically yeah I think that's a really big question that we're facing And I think my first highlight is kind of similar to what Dennis said. I think Like like Marcus saying not everybody can or nobody can be the number one most skilled person at every step in the process and so while service designers are especially Known for being able to look across all the touch points and know know a little bit about all the different areas like Dennis is saying Um, I think there's limits to how much we can be the number one expert in the room about both the strategy and the research and The ability to bring all the touch points together and also then the delivery and all of the different things that that entails Yeah And what I noticed Uh, it was really the most striking thing to me during the conference was that I felt like the speakers all had really different viewpoints And I feel like If if if they had been in a conversation Like we're having right now versus giving individual talks I feel like there might have been a lot of disagreement between the speakers and Specifically in terms of such things as what is service design and what should service designers do I thought those are I thought we had that discussion We were over that discussion, but it's a whole new thing again Yeah, I think with the um the aspect of scaling like Dennis is saying It raises these questions again in terms of How do we do service design and how do we spread it towards all the people in an organization? What elements do we teach and what elements do we specialize in? I think this is another area where Teaching and training is a huge part of service design. Probably all of us have been involved in Corporate trainings of some sort either taking them or teaching them Um and figuring out I think that that do delivering corporate training also is a huge part of how a lot of groups are trying to scale service design I know we're doing that here where I work and so um That forces you to ask the question how where do we specialize when we're not teaching or is teaching our whole job Right, then that's interesting. You know for the people who are all live right now, you know Is teaching our job as service designers is that our end role? That's really interesting take, right? Yeah, I think teaching uh is important and I don't think you could get away with being a service designer and never teaching or I think uh, it's not a very nice attitude to say you don't want to share or you don't want to teach at all But on the other hand teaching and designing I think are separate locations and so You could do half and half or however you want to balance it There's still an element of designing user customer employee experiences whatever that we do Which is not strictly education Mm-hmm Yeah, go ahead Dennis. Well, what if I think for maybe a question for Andrea is because she's working at a very large service design agency and if this is different because service design in my view Uh, especially when you're working at a small agency. It's very holistic You say you cannot be the best at this that and that but uh, if you're in a small team, you have to be a little bit more Holistic and who the more holistic you are the better the end quality maybe is but maybe you're working at a bigger agency And I can imagine that the services are more specialized in your Yeah, I think that's definitely part of it. And I think the way that My group works is a lot more like an in-house team than an agency. And so there's hundreds of people that work at capital one who are really talented at Doing UX and doing user research Um designing UIs. There's a lot of there's like in my group. There's no developers. And so throughout capital one There's tons of really talented front end developers Um, it would be kind of silly if we kind of came in from San Francisco And we were like oh, we're here to tell you about front end development and how it works Like yeah, I know a little bit about that, but I would never Be able to go get a job in capital one HQ as a front end developer because I don't have those kinds of skills So I think that's an area where We offer what we have to offer, but we To some extent we stay out of telling other people how to do their job when it comes to other Aspects that other crafts of design That's funny how you put it there because telling people I think when in my experience when it's a more agile Setting it's not about telling people what to do But if you're a little bit more t-shaped just cooperating and co-creating Then I think it helps when you know a little bit about developments to also Speak the language of the developers talk to them maybe help them find better solutions and Also find the solution within between development design and technology Yeah, that's totally true. I think in a company with 50 000 employees You'll never have a workshop that has a developer and a process engineer and an employee training person and all the different people that you need to Affect every touch point in the customer journey Right, you know guys This this you're not going to make this into a regular service design show episode We're going to talk about the conference. Let's get back to the conference Very we've got some new guests who joined in Saying hi to everyone who's watching live. Thanks for joining the service design show and Andrea and Dennis and me Again, feel free to join in on the chat Type in a yes or no if you've been to the conference. Let us know where you're watching from them would be really awesome Dennis go ahead number two highlight number two Number two was was also a quote from a woman called Xenia Validas. I hope I pronounced that right She said The key skill of a service designer is his ability to zoom out You should own the overarching perspective for maximum impact and relevance I think it also connects to what we're talking about And this is one of the one of the extremes. Maybe I would somebody says, okay, maybe there will be specializations in service design this woman was saying, okay Service design is already holistic, but we need to zoom out even further To add more value Did she point to some scenarios No, she didn't but what I what I found interesting like from a zooming out perspective. There was I think that were on it there were two people from the BBVA the the financial institution On the stage with bergit margas. They were doing a Talk with the three of them and they said one of the they have now they've achieved design officer and he said For all innovations projects We have to have technology design and business on a team. Otherwise you cannot start with with the project and I think the zooming out for me also has to do with with this. So you have the A bigger view of Of the elements that are involved. So you also take a look at the technology part. You take a look at the business part and another Someone who's talking about zooming out was saying something along the lines of you. We shouldn't design Just the services, but the whole we should focus on the ecosystem So this is also a level of Of zooming out that that you could connect to the to the quote from from zinnia Anything to add to that or to connect to that Andrea. Did you recognize that on? Yeah, I really like zinnia's talk. I think Part of what zinnia was getting at was so zinnia is a professor at GAD and so she teaches Students like college students and graduate students in the service design major there And I think she probably does a lot of thinking about what is service design? How is it differentiated? What does it mean to be a service designer versus ux designer and stuff like that? And I feel like what she was get this is my interpretation. What she's getting at was about That specialization aspect or just differentiate. It's kind of a paradox, right? differentiating service designers as people that Are looking after the overarching experience Hmm Yeah, maybe also Trying to ask a question in the beginning at maybe also to the audience because this uh moving into the delivery Taking the business design and technology perspective looking at ecosystems instead of just services and like maybe this is a nice question for the audience that You posted in the beginning like do the service lines have the skills to do that, huh? Do we If we want to scale it up like this Do the service are the service lines equipped to do this or not? And then scale up in the sense of zooming out. You mean are we able to design ecosystems? Exactly because then it gets even more complex Already enough already. Yeah, it's a really complex, but should we make it even more complex and How does this add value and can we do it? If we wanted to Yeah, so Everyone watching, you know, do you do you think service designers have the capabilities or if they don't which capabilities would we need to actually Zoom out even more and design even bigger things I think the videos from the conference will be online really soon. So, um senior stock Yeah, check it out, right Benjra Highlight number two for you Yeah, um, so the second thing that I wanted to talk about is this idea of systems thinking or designing for systems I think that has to do with your question Um, I so I'm kind of new to this topic and I don't know how this would work But in terms of what skills do people need or what attitude do people need to take if they're going to focus On the ecosystem or the overarching aspect of the experience. I think there might be some Answers for us in the world of systems. I don't even know if systems thinking is the right way to phrase it But there was a whole track during the conference Like a sidetrack of speakers about systems And I thought it was really great. Um, the room was packed all the people that spoke really good. There was one woman I think from the northern ireland government And she comes from a field called systems dynamics, I think um And she had so many interested and she I would say maybe she doesn't come from a design Discipline or a design background, but she's worked in a field like service design where for 50 years People don't people in the outside world don't necessarily know what that is. They haven't it's not like being a doctor Something where people know instantly what that is um, and they've had their own Kind of identity crises over the years in terms of trying to spread their ideas to the outside world and then feeling nervous about whether they're really, uh Making the right impact or really getting through to people what they're getting at. Um, when they're trying to spread their ideas but she introduced some concepts from a lot of different disciplines and science and statistics and politics about How to plan for evolving ecosystems, which I feel like is a huge thing right now So this is my question to Dennis and you and to the audience. Um How we can kind of get into this and learn more in an appropriate way And could you specify this? Uh systems thinking systems design this whole discipline of understanding systems that has grown up in the 20th century outside of design Because because we've borrowed a lot of tools and methods from sociology anthropology all that kind of stuff. What can we borrow from the systems thinking? Fields, right? Yeah, what do they have to offer for us? Yeah Yeah, it's a funny thing. Yeah, because I was telling an introduction what I studied in delft when I studied there the the education was called systems engineering policy analysis and management There you go. There was a whole like one third of the the education was about systems engineering and What we did there was to use because systems Typically cannot be deducted fully you cannot Break it into parts because there's so many interactions between all the parties in the system that you cannot Know how the system would react. So what we did there for instance is a lot of simulations about systems so we had you program all the The elements and all their interactions and you try to put in A measure or you put in a variable and you see how it how it works So you see from the reaction of the of the system how this Works And what I find interesting with when you come when you see also Like a system an organization as a system where you come in with your service design That's also the service this design is also a force in the system that changes things and changes people it changes Relations with changes interactions And for me this like this ripple effect of the design that you bring in for me is the most interesting part about design and service design That you Yeah, they create a platform for people to come together you create new mindsets So you are actually creating a new force into the system that that the organization is Hmm Susanna just shared interesting link In the chat Linked to thinking in systems is a nice introduction. Thanks for that Susanna I think there are so much we we still Can learn and can benefit from fields like this or like you said Andrea have been Thinking about this for quite a long time. And now we're coming in and trying to yeah to figure out how It all works, right Do you still remember who was this a public? Presentation do you think the video will be online or was this a breakout session? Uh, yeah, I would I'm sure they were filming it. I mean, I can't say with certainty Um that she was able to give the rights to publish the video to the conference, but Um, her name was Sarah Wiley She was from Northern Ireland All right. All right Um Was was that your second highlight? So the how do we integrate system thinking? Uh into practice of service design Yeah All right, um Let's move on Dennis. Yeah Yeah, I think you can make a nice bridge to my third highlight because if we're Moving into different fields like systems engineering and And other things also technology Like the the third thing I found this was uh, maybe zooming out Even a level bigger. There were two quotes that I found interesting one by uh, Nico Coivisto He said that uh, we should step out of the design bubble And related to that, uh, there was a woman's called Sarah Drummond. She said, uh, don't be the agency So for me it was Yeah What she meant was I think what I how I interpreted it was that uh, you don't Like you should blend more with the it should be more be more of a partnership with the organization You're working with it's not like you have you're an agency and you have a different There's a certain approach and certain tools and you have to do it like this, but you should Uh Yeah, work in the reality of the organization like the best practices people that are there. This is the The medium let's say you have to work with as a as a service designer And I think it also relates to this this this design bubble idea That uh, yeah, you should step over the boundaries and even I think Andrea also said it In the beginning, maybe you shouldn't even call it service design what you're doing Just help the organization move ahead and not confuse them with all kinds of terms like service design design thinking business design just Yeah, try to solve business problems from them within the situation that that's at hand And uh, how did sarah Small school for the people who are watching sarah will be a future guest on the show Coming really soon so I can ask her questions we have but um What if if it's not the agency and it's more of a partnership, um How does that look in practice did she uh, give some again scenarios paint a picture how how the the future agency might look No, I don't think she did that she just uh pointed to Uh Obstacles if you don't do it if you're that it's for an organization who wants to hire service designers They don't want to hire in a couple of people who come in with their way of doing and totally do not uh match with the the organization that's there and it can be really really annoying Uh, and like they maybe they have an idea. They heard about service design. I think it's a good idea But then a service design agency comes in with an arrogant Attitude maybe and with their own ways of doing and they don't take into consideration The the reality of the business and then it just is a mismatch Uh, and I think this is the problem. Yeah, I guess this also has to deal with uh, uh, thinking of service design in terms of projects versus thinking of service design in terms of department or uh Organizational skill. What do you think about that Andrew? Yeah, I think everything that Dennis is saying really So I don't work with Sarah Drummond, but everything Dennis is saying about her talk really reflects The way that my group works. So we really, uh, we try really hard not to seem like an outside agency Um, we try to be as integrated as we can which is a challenge because the company has two headquarters And neither of them is in the same city where we live So that's a challenge. Um but the idea of uh coming in and trying to understand the business and then Not just dropping off when the project ends and saying well, okay See and ever like you figure out how to build this Instead we're staying linked with them and we think of it Some of our projects are pretty cut and dried and then there's a little bit of continuing work But some of them are more like programs where there's no there may be phases, but there's no definitive goal that we reach the end of and then The other people are on their own Yeah, you're working towards customer centricity or employee experience and that's That's a never-ending process, right? Yeah, and I think the company is actually really Really focused on doing the right thing for customers And I think it with any one decision in the moment I think people throughout capital one are really good at making the right decision But I think it's the overarching strategy about how the service Works for customers and for the business and for the people that work here that that's the lens that we bring Um, and we are uh, what was your third highlight? My third highlight Yeah, um, so I saw a talk at the members day by a woman named Marzia Arrico And she works at live work. Um, I think she's the head of insights. I'm not sure Maybe that's like head of research or something. I'm not sure but she gave a really really good talk It was pretty short. It was really concise.  So one of her things that she um That she presented to us based off all the research that she's done into trends about the industry is that She thinks that in the future service designers will specialize in four areas and I don't think she was saying that you have to choose one or You know, you have to do these four you're out or something Um, but the four areas of specialty that she saw service designers um, kind of filtering into were number one relationship designers I think that has to do with Any in-person or interpersonal interactions, whether they're with humans or with bots or something Um, the next one was behavior design, which I think is easy to understand behavioral economics Andrea your your connection broke off or mined it for the last 30 seconds. So I I cut you off In the cliffhanger way we were saying the four So could you start from there the so the first one was relationship designer And so I think she meant designing relation or designing interactions both between humans and between humans and bots and things like that The second one was behavior designer. So I think that one's pretty easy to understand Because behavioral change and behavioral economics as an idea has been Really huge in service design and UX and product design for a long time The third one was visualizer so I think what she meant by that was helping organizations by mapping and showing What's going on in the organization and what's going on in the ecosystem? Which is a huge thing that service designers all do today And then the last one was translator and I think what she meant by that was kind of like a data translator like someone who can translate research or facts or data within the organization more of a like a technical minded person who um can help translate between engineers and business people and software people and People that do employee training and all the different groups of people In the organization who have their own languages and their own expertise and specialties So what was this a highlight for you? What did you enjoy this talk? I felt like it was a really um You don't always see that often someone presenting research about trends or predictions That are presented with such good data and confidence that to where you say You know This person really put in the research and it really shows and I feel really confident that what she has to say is true And I felt like the four areas of focus that she mentioned were they just really resonated with me I that's not to say. Oh, I can see myself doing all four roles personally, but um I felt like she had really Hit upon four areas that are really popular or big in our discipline But we don't always think of them as distinct She activated them pretty well Yeah Um, cool. So my question to the audience is of those four roles Relationship designer behavior designer visualizer and translator Where do people see themselves fitting in or like if you were going to specialize in one in your organization? Like what seems most natural to you? So, yeah, come on guys in the chat a lot of people are watching actually so that's pretty cool. Um Are you a visualizer relationship builder? translator the Fourth one behavioral behavioral designer. So everybody in the chat. Uh, leave a comment guys Um, Dennis, I know that we haven't talked about this yet, but you also presented during the conference, right? Yes. Yes Uh, and I saw that you posted the medium, uh post. Um Was this about your presentation? No, this was not about my presentation. I posted my presentation I posted it on slideshare, but uh, feel free to to post a link on the thread here on facebook God could you give us like a super short recap of your presentation? Yeah, I think the the the main message of our presentation In relation to scaling service design is that we talked about, uh, how much the little things matter like we said like service design as a Craft might seem easy. You can uh, explain to anybody in five to ten minutes how to make a stakeholder map or draw a customer journey or All these tools that users seem very easy, but uh, we try to stress the The the little things that make or break service design projects, huh? If you want to give us one example Uh, one example was, um, we talked about, uh, for instance stakeholder map We said we we found I did the presentation Together with uh, with the cloud with the client I worked with from the master university And we we once came in with the two of us came into a project And we thought it was a good idea to draw a stakeholder map to get an idea of the of all the Stakeholders but also to introduce into this project that the visualization and co-creation Aspects of service design So we started to draw the map and we explained how it worked And we planned a couple of workshops But we ended up just discussing all the details of all the stakeholders ways to draw the map and We didn't really, uh There were no insights created. There were no creative ideas and uh, so in the end We did three workshops, but it was uh, the result was no bigger than if we would just have a simple list of all the stakeholders so, uh just to point that uh That although it might seem an easy tool. It doesn't always Lead to the results you want And your presentation, uh, if people want to know more about your presentation It is on slideshare, right people can watch it and I probably will see the recording after we're done with the Broadcast type in the link on uh type it in as a comment so people can find it. Um Let's uh, there was one question in the chat actually for you entry on that's from rachel And she's saying could you say a bit more about the difference between our relationship and behavioral designers? What what this? Yeah, um, well to be clear It's not my idea. It was marzia's idea. So I don't want to take credit for it. Um but I think the idea about relationship design was, um I think maybe content strategy and employee training and employee experience are some areas that fall into that um Designing the way that customers interact with employees or designing the way that you interact with Siri or a chat bot or something Um, that was an area of focus that she had and the other one was behavioral design, which would be like um Gamifying your fitbit or something to help you lose weight or changing behaviors inside an organization so that people can Work together more easily or I hope those. I hope marzia is not listening and uh, those are good examples Well, if she is I hope she as you will join on the chat. I hope this helps rachel, um Um, any any, um, uh, what's what's uh, what are you hoping for for the conference for next year? What do you hope, uh, anglia? What do you hope to see next year? Next year, um Well, so one thing that I'm really interested in is data and how data can be used to design services that are kind of Like living services is how they talk about it at fjord Um services that are always adjusting that can be personalized Um, I think there's a way for service designers to design principles or guidelines or Kind of the texture of a service and then have technology Actually carry it out and adjust it in different ways Um, but I don't know how to do that yet. It's kind of like, oh, of course we could do that But if only someone could figure out how and write a case study Um Well interesting. Yeah. Yeah, that's something that I'm really interested in and I hope to see I feel like it's really hard to even have the vocabulary around this topic And I'm always asking people about it And I feel like I'm not always getting through what I even mean when I'm trying to ask someone else. So This is an area that I think needs development Visualize it I know I need a storyboard Who knows Dennis, uh, what are you hoping for next year? Um, yeah, what I what I find interesting is, um In the how did the triangle I talked about between the business design and technology to see How uh business or service design gets more integrated, huh into the organizations like it's not just a separate department, but if it if the How the integration works I heard this year at the conference a lot of big organizations are recruiting a lot of designers and creating in-house design teams, but Between the lines you hear that it's still designers are still in a hostile environment that Not everybody receives them with open arms and they're not it's not really integrated yet and I think One of the movements is that you see that people are putting a lot of effort into This integration and uh, yeah, I would be keen to see how this works Different organizational forms of integrating design Right. Yes. Yes. It's also about the the the scaling in different, uh, directions Of service design within organizations and if it can get uh To the level of of decision-making about policy making, uh, these kind of things Well, well, was there a theme announced for next year? I don't think so yet, right? Not that I heard it. No, okay So we'll we'll keep an eye on that and maybe uh, if there are out there will be a definitely a service design show Episode on that so we've been in for 45 minutes. Uh, thanks, Andrea. Thanks, Dennis. Uh, I hope you enjoyed it Yeah, everyone who's watching. I hope you enjoyed it too. Uh, this is the there was the second live episode I think I'll do a few more if uh, people start the Joining us like uh, like uh today um Final things final words, uh, if you haven't checked it out Of course go to the youtube channel service design show dot com slash youtube or youtube dot com slash service design show Check out some of the best episodes a few of the people who were mentioned In this live broadcast We're also guests on the show Andrea was a guest about the service experience conference Louise Downey Had a great talk at a great episode. So check it out service design show dot com slash youtube And also about if you're interested in integrating business and design There's a course out there. I've not been yet promoting it that much But it's called selling service design with confidence and it's really about how do you communicate and articulate the value Of service design in terms of business people understand. So if you're interested in that course, check out learn the service design show dot com I'll post a link in the comments Thanks again, Dennis. Thanks again, Andrea. I hope to be at the conference next year. Maybe we'll meet uh face to face It would be much better Yeah, thanks. Have a great day everybody. Bye. Bye. See you And here's the button to enter


Hello students and welcome to the session. Let us discuss the following problem. E and F are points on the sides P2 and PR respectively of a triangle PQR. For each of the following cases state method EF is parallel to QR. PQ is equal to 1.28 centimeter, PR is equal to 2.56 centimeter, PE is equal to 0.18 centimeter and PF is equal to 0.36 centimeter. First of all let us understand the converse of basic proportionality theorem. It states that if a line divides any two sides of a triangle in the same ratio then it is parallel to the third side of the triangle. That is if in triangle ABC, AD upon DB is equal to AL upon EC then by converse of basic proportionality theorem we get DE is parallel to BC. This is the key idea to solve the human question. Let us now start the solution. We have to find if EF is parallel to QR. So first of all we will find the ratio PE upon EQ. For that we will have to find EQ. We know EQ is equal to PQ minus PE. So we can find EQ is equal to PQ minus PE. That is EQ is equal to 1.28 minus 0.18 equal to 1.1 centimeter. So we get EQ is equal to 1.1 centimeter. Now let us find out FR. You know FR is equal to PR minus PF. So we can write FR is equal to PR minus PF. Now substituting the corresponding values for PR and PF that is 2.56 minus 0.36. This is further equal to 2.2 centimeter. So we get FR is equal to 2.2 centimeter. Let us now find out the ratios PE upon EQ and PF upon FR. PE upon EQ is equal to 0.48 upon 1.1 which is further equal to 9 upon 55. So therefore PE upon EQ is equal to 9 upon 55. Now let us find out PF upon FR. We know PF upon FR is equal to 0.36 upon 2.2 which is further equal to 9 upon 55. So therefore PF upon FR is equal to 9 upon 55. Clearly we can see PE upon EQ is equal to PF upon FR since all the ratios are equal to 9 upon 55. So we can write PE upon EQ is equal to PF upon FR. Since PE upon EQ is equal to PF upon FR, therefore PF is parallel to QR by converts of basic proportionality QR. So we can write PF is parallel to QR. Our required answer is yes, PF is parallel to QR. This completes the session. Hope you understood the session. Take care and goodbye.


Welcome to our workshop about building the apps like a pro and my name is Sina Bronisiewska and I work for Trufida and These are my colleagues, Michal, Bartek and Przemek. They will help me today So if you have any questions or problems, let them know. They will help you for sure. All right So maybe let's start from what the app is Anyone wants to answer this question. What is the app? The centralized application Okay, can I have a second mic so we can handle questions? Where is it? Second one? A D app is an application that rather runs on a centralized server, runs on a decentralized network like Ethereum or NL2 Yeah, kinda. So is it like UI for decentralized system? Maybe application that uses the centralized system or maybe application that uses smart contracts and blockchain And maybe an application that has no central server So like it's hard to define like find one simple definition of the centralized application But apparently it's very easy to build. We've used that of course so Let's see first how to build the centralized application the app We have different Ethereum API providers like alchemy and infura and we can connect them, right? So we can get this connection to blockchain by them And we have different blockchain calls two of them actually read that are totally free and you only Read their state of the blockchain While the second one a right type of calls and it costs gas fee It requires wallet connection. Additionally, it changes the state of the blockchain. That's why it needs private key and So these are the examples of such blockchain calls first is read and Here we just check the balance of the this address and the second one right Right call we just sent transaction to the to the address. So that's why we need private key and the wallet Let's talk about blockchain state for a second It's all about mining blocks, right and each new block is from 10 to 20 seconds So each new block is around 15 seconds or something like that and the state might change So each time we need to check whether the new block didn't change our our state So our application needs to be updated very often. Ideally each new block. We should update our state in the application Right. I hope you agree with me Additionally, the app is very complex like typical application interacts with a lot of smart contracts a lot Which is let's say X it might be 50 it might be 100 and it needs to update state very often Frequently ideally each new block. So it's like X calls per 50 30 seconds So that's a lot Let's review leading KPI provider costs and you can see that it costs a lot If you want to optimize your application, you can pay up to $1,000 per month if you want to optimize your application if you have too many smart contracts interactions But we have something like multicoll and it helps us Aggregate it's like actually it's smart contract that helps us Aggregate all these different calls into one single single request So there is no problems with optimization, right? So we can just use this smart contract It has this function aggregate so we can But all these calls in my request Additionally, we have guarantee that all these values we get from from the blockchain will will be from the same block Which then we will have state consistency, which is great So this is how it looks like with without and with multicoll So without we have this a lot of different requests to different smart contracts But with multicoll we have only one call to multicoll and then multicoll calls all these different smart contracts for us So let's summarize the app requirements we have we should have like request We should like update our state ideally each new block, right? We should have consistent state. So all the data should be taken from the same block Additionally, we should like optimize our app. So we want spam API with a lot of requests But don't worry use that does it all so you don't have to worry about all these different multicolls and Updating state each new block. It's everything built in use that So let's go to Examples of code how to use use that so here We have an example how to connect to a network because we need to have like wallet connection to Interact with smart contracts, right? So see how simple is that we just get we have this use itters function that we can get from used up and it returns us activate browser wallet, which is a function and when we call this function we have our like Like used up will ask Meta mask to connect to to your to your application. So it's that easy in I mean in this few lines You can connect to your wallets With MetaMask or any other wallet and in this case it's like browser wallet So it's MetaMask, but yeah and additionally this account. It's just the address that is currently connected So that's really simple It's a balance. This is how we can get it Another function use itter balance and it gets account Which is the address you want to check the address the balance and then that's it And the the nice thing is that this Itter balance you get from use itter balance function will be like of course will be put in the Multicolour call so it will be only one call each new hook you use from used up Will generate only one call each new block and the state will be updated on each new block. So that's Additionally really cool Additionally, we have another example of nice helper function, which is use token balance And this is how you can use it. You just pass their address of token you would like to check the balance on and then they account address that you would like to check this balance account and You get updated each on each new block die balance in this case But you need to remember about one thing that is really important here because we need to wrap your application with the app provider That we also provide as used up and it needs configuration for example here We just passed read-only chain ID so the chains that we would like to support in read-only mode and read-only URLs For example our own in FURA or alchemy or any other API provider URL so we can support anything and you need to pass this conflict to the app provider So that is the only requirement and only then inside of this app. You can use any hook we provide from used up Additionally we support multi-layer multi-chain Multi-chain so you can for example here. We have this switching networks function So you just import switch network and each and this function will ask your Wallet to switch network for example in this case We want to send transaction, but we want to send this transaction only if we have we are on main net So in this case we check whether the chain current chain ID current in wallet chain ID Is not main net and if it's not then we switch we and We want to enforce on the user to switch network and this is how it can be done with used up and This is how we can check for example in read-only mode on different chains For example itter balance so for each hook we provide you can add additional parameter Which is chain ID and an object that gets chain ID and this is how you can get for example main net arbitrum and zk sync balance in One place and this is super easy to use All right So that's it from theory and now we can go to some practice and practical stuff. We can start coding So what we are going to do today Is we want to create an application that will interact with Go early usdc that is deployed there and will use used up and all these different. It's different Features so these are the requirements that in my opinion this app should have but if you feel like you would like to do something else Feel free to do that. So in my opinion, we should first start with connecting our wallet Right, so we should have like this button connect and then connect with metamask or any other wallet Then we would like to display our itter balance and to prove you that it can be multi-chain We can do it on girly and girly optimism So let's display two different balances then let's Display girly usdc balance as well our balance, of course, then Probably it will be zero. So let's make this application to mint ourselves some usdc And then transfer this girly usdc to anyone. Maybe it could be your friend next to you sitting next to you Yeah, so that's what in my opinion we could today today do today. So, yeah, and we prepared two tracks for you You can scan this QR code and go to code sandbox where is prepared the boilerplate so you can start coding With us and we have two different tracks First one is easy tracks. So we are going to live code with you. So I will be doing all these different steps and You can follow me and of course we have here Bartek, Przemeck and me how who will help you if you get lost and Additionally, we have protrack. So you can do it yourself. We have here the requirements displayed. So you will know what to do Something happened. So, okay. Now you should see Great and Yeah, if you get lost you can switch from one track to the other So if you go to protrack and you decide, yeah, no, I I can't do that Can't do this and I would like to switch to easy track Someone from my colleagues will help you to get up to speed with us and then you can continue Additionally, you can join our telegram group. And if you don't have a girly girly it if on your account we can send you Miho prepared a script that will send you automatically some Girly if so, yeah, go to this telegram group if you don't have a girly if or you can use of course faucet girly faucet But yeah, it will be easier for you to just go to this telegram group send your address and we'll send you Send you girly if Right and additionally we have something super extra for you Because there is a chance to win alleged nano s so We decided that okay, so anyone who creates the application with my help or Yourself then There will be a chance like one like last ten minutes of their workshop We are going to allow you to present your solution and how you did that and the best the most interesting application will win Ledger nano Right. How does it sound? I? Hope cool. Of course, we won't get you the real ledger will give you a gift card Right because it's not safe to get your ledger from anyone, right? You know that I hope All right, so yeah Not this one. All right, so let's go back to and this slide Yes, so Any questions so far? Everything's clear Okay, we have one question there. I Can pass your mic? Hello, I suppose that yet, but this work with all the scaffolding tools like a create react app and all that kind of stuff I Mean it's it's working automatically with create react up and yeah, yeah, okay That's all. Thank you. Sure Yeah, so for this workshop for workshop. We prepared like a code sandbox, but you can use it to create the react up. Yeah Right And any other questions maybe? All right, so if there are no questions, let's go to coding right now. So Who choose the pro track? Raise your hands One two three four five. Okay. There are something all right and who is going to code with me on easy track Great perfect. So let's go talk. All right, let me make it Bigger Yeah, so did you manage to scan the QR codes are you on the same page as I am That's important because this is where we are going to work together Do you have it? All right, so you can scan it again. So this link leads you to code sandbox and There are some ready components that we are going to use and this is All right, so are you with me on this page? Did you manage to love it? I know the internet connection is really bad here and They're on the wall. There is like Password to another Wi-Fi password for workshop Specifically, so it might be useful for you to use that one or maybe your your mobile one will be fine as well All right guys, so if you have any questions, just raise your hands and We'll help you. All right. So are we ready to start coding? I Hope so. All right. So if you are with me Then let's go to app.js and this is where we are going to start our coding Actually, let's go to index.js and this is where we are going to start All right, so I Hope you remember what I said before but always Before we start using used up we need to start with wrapping our application in the app provider And in my opinion index.js is the perfect place to start and to do that. So let's first Here Import the app provider and you can do it like this from used up Not like this like this. Can you make the phone bigger? That was the question. Okay. Okay. Is it better now? Question there. Is it better? Can you see it? Great. All right, so we can import the app provider from used up At used up slash core and this is the exact name All right, and now as you remember I told you that we need to create configuration file configuration object for that So let's name it config as always and it needs to be an object and What we need there is like read only Chain ID It might be for example, let's start maybe with yeah go early. Let's import Chain ID from used up as well So we can use it Chain ID dot as you can see used up supports a lot of different chains And go early is one of them Great. So we have this config file Ready for now? You hope so? Yeah, and also. Yeah, let's add also read only URLs and That's another object with and keys are the Chain ID Chain ID actually chain ID. So in this case, let's use clearly as well. And then we can use Get the default provider function from That we can import from itters. I hope you know itters library. It's a great library if you use it then I hope you like it and This is how we can create this read only URL from For configuration All right, and now we have our config so we can pass it to the app provider. So first let's wrap our application We can do it here with the app provider Like this and pass their config always remember to close tax All right, so this is how it should look like Everyone follows Is everything clear? nice so now We have this our app wrapped with the app provider and now we can go to our app and actually start coding So as I said before let's start from the connection of our wallet and how we can do that First we need to import use itters function and We can do it like this from Used up core as well because this is our core function and it you will see in the future that it returns a lot of different useful helpers functions and one of it is actually Activate browser wallet Function and we of course need to call this function. We can add here a button With on click function will just call this activate browser wallet function, right? Let's display connect Text on this button and voila you can see this button and when we click on it It should ask our metamask to connect. I know the font is really small, but yeah And as you can see it works and that was only one One line of code actually or two lines But okay, how can I know that it worked that I'm connected to this application? Of course, I should display my address right that address of the account that I'm I connected So let's import account and that's and let's display it and This is how we can do that We need to make sure that it's this account exists because then it will be just undefined and as you can see We can see actually the address. So it worked It worked well. All right. So now Let's display my balance and How we can do that? We can just simply use another great function So maybe let's first import this function so you won't get lost Again, we import this function from used up course. So we can do it after comma Use it error balance. It's called Alright, and now let's just use this function. Let's call this either balance and then use This function and let's pass there my address And let's display balance Maybe let's add New line. All right, we have an error and you know how to fix that maybe and he has an idea Yeah, so Yeah, that's just an object. So what's used up like use either balance Returns in this function big number exactly. That's how we should just pass it like make it Yeah, this string right for example here in this case, let's start with string and Now It should work Yeah, let's wait for a second. Yeah, so used up will return Big number so In this case, we can parse it to string but I prefer to not use like string and you will see why Because it will display a lot of different zeros. Okay, let's see why it's not working Let's try to uncomment it Comment it and then see. Yeah, it's probably the internet Yeah, I use my own Yeah already But too many people in one building and that's how it ends. All right, let's wait for a second But yeah, so what we will see on the screen when we parse Itterban as a string We'll see some number with 18 zeros right because that's a big number and That's why we shouldn't display such thing to user because they will get like, you know They will see what's happens. What happening why do I have so many itters, right? So Normally, I really like to use itters functions for that And This is how you can get this function So I always use utils parse itter Not format itters. Sorry. I always confuse these two. All right, and this is how I always like to display balance Of it are of course for different tokens You like to you would like to use probably format units and then pass as the second argument and number of decimals that this token used Workshop Wi-Fi you suggest Maybe something is happening. Oh nice. All right, let's connect again Again click nice. All right, and we display account And now let's try to display itter balance But still the internet. All right. Can you see it? The balance nice All right, so now maybe we could Display balance on optimism clearly, right? Because we can do that as well At first we would need to add control configuration file, right? All right, so let's not do that right now Let's let's go to the next step and when we have time we can go back to Optimism All right, so as I said before we would like to create an application to interact with us DC that is deployed on Gurley and You can find this address of this USDC in the addresses.js file and if you Are a smart contract developer and you know how to or maybe not you are a developer But you know how to read the code of smart contract You will see that this this contract has open open mint function. So anyone can mean Any amount of token they want so we are going to use this test USDC for this workshop purpose. All right But first let's just display Of our address in this USDC. Is there any problem and you need maybe help? So anyone need help Yeah, if you are coding and you get lost or you would like some help or you are you know on protract and you need help Bartek Michal could you handle that question and maybe you see that it's easy But you haven't started with us and you would like to join us then also raise your hand and we are going to help you With anything. All right Yeah, I can see you someone will come to you in a second because Yeah index.js and this is how it looks Yeah, anyone needs some help raise your hand and Przemeck is free for some help The person in the back You need help Przemeck could you help there? Yeah, the address of the smart contract is in the file addresses.js and you have it in the sandbox It's there So you can find it on the left side No, no, no utils is imported from itters itters. Yeah itters. It's great library. I love itters. Seriously All right guys, can we move on Okay, I'll wait a few seconds there Bartek we had the question there. No, it's fine Okay address, okay anyone needs help raise your hand Bartek is free and he can help you Yeah index.js Here you have it So we imported the app provider and chain ID from used up core and additionally get default provider from itters All right Perfect So let's go back to app.js and Now let's display usdc Girl usdc balance of my account. It's probably zero, but I would be Surprised if it wasn't zero All right, so now let's start from importing the depth function The function is called use token balance written like that. All right And now let's just get it from blog Like this and we need to and here as you can see we There are two arguments first is token address. So we can use the address that I have here It's called usdc and I export it. So we can just import like this import usdc from Addresses Perfect. So now we have the address of usdc and we can pass it as an first argument of the use token balance function and the second argument is my account address like this All right, and now let's just simple Display this balance on our UI Let's add another Enter and That just displayed But still this is a big number. So we need to first let's start with making it it string. All right, let's Wait a second and yeah, we have one big zero all right So now we can do something more difficult and we can call like send a transaction to usdc and we can mint our Some usdc token All right, and this I hope I remember the syntax for it, but we'll definitely will need to use use contract function Function All right, and this is how you can import it from used up core as well All right, and this function is really interesting and it gets Three different arguments and these are more advanced. So I hope you won't get lost and if you get lost will help you With that so this function will return Send function Like that so we can get it like that because it's an object and one of the Parameters it like returns Values are is send function and this is the send function we will call So just send this transaction And we can use it like that. So use contract function and you can see and that will need contract contract function name and What else options? All right, so let's start with contract because that's Tough to create All right, so contract is an abstract of this contract. So let's name it usdc and It will be in contract that if you know eaters library, you will know this contract Let's import maybe Let's import this contract from eaters first and we need to create this contract Again, what it needs first it needs this address So we can just simply pass usdc and the address and then we need Contract interface and we need to create it So let's import it from eaters as well. And this is how you can do that. It's hidden in providers Interface not not providers, but utils sorry utils not interface and That's an object. So we need to create it and Let's see what it needs. It needs fragments of ABI so in this case for usdc will we are going to need only mint functions So for now, let's just create it by hand. So it's just an array of Signatures of this functions. So let's name. Let's create it like that. It will get Address and value which is you into five six and this is Interface we need for this Contract Are you guys following? Is it fine? All right? So what else do we need for this contract? Address interface should be it All right. So now we can use this usdc contract To get this send function All right, what is the second argument we need here? It's function name. So we can just use this mint function. So here We just need to pass the name of the function we want to use So if we want to use more functions, then we can just add more functions to the interface We created before right like send and like in production you would probably need to have that, you know the Interface that was the result of compilation of your smart contract So you want to type each function separately, but for this workshop, we are just like, you know using this simpler version alright and now Actually, that's it and now we can try to use this function and see if it works Yeah, give me one second. Maybe let me make this interface Like this. Can you see it now? Is it better? Nice suggestion. Thank you. All right guys any questions so far. Anyone needs help Raise your hand And the guys here can help you. All right So now that Come again. Oh question I'll pass you like here go my man. It's is the Is the ethers provide I saw you you put ethers providers at Import, but no, it's not necessary. Okay. It's not necessary. That's that's that's all. Yeah, sorry That was my bad All right, we will just need to use from meters. All right, and now I hope it works All right, so now we want to trigger this transaction somehow and we can do it by adding additional button like this button with texts and sent message, right? All right, so I Know this is not the prettiest application you ever seen All right, so create let's create another button and here Let's add like this All right, and what we would like to do on click we want to actually trigger this send So send this transaction and Let's do it like this because we need to pass argument to this function and If you know your C20 inter is standard, you know that mint function gets to arguments one of this is address of the address you would like to mint This token to and the second one is their value Right. So first, maybe let's use the account. We are connected to and let's start with one Just simply one. All right, and now Let's test it if it works So as you can see it triggered metamask Window and we can see here that something is happening. All right, let's confirm Random application confirm metamask transactions. All right, and now let's wait a second for this for this transaction to be minted and We expect that if we did it correctly the balance of the of usdc should change right and voila it changed Nice Cool. So as you can see used up updates all of that with each new blog So we take some time. Of course, we have internet here really poor, but yeah Alright, so are you following?  Who send the transaction? Nice Great, we have three people who did that. All right guys So who got lost and need some help with sending this transaction partic Behind you. All right, anyone else would like some help with that We have another person question. Would you like to get me Mike? I was wondering where we're getting the usdc from. Yes. So usdc is from address file. I Addresses I created this file with this address. Oh, okay. So you all have it Okay Thank you. Sure Yeah, I've got JS All right, so I will give you like one minute to Could you pass the mine? I was just saying like there was a link at the beginning to get the girly Yeah This is the link to our telegram group and if you send there your address Okay, me how will send you transfer you some girly if Yeah, we already found that a bunch of accounts. Please send yours as well Question or help help me how could you color? Where are you? And there could you raise your hand? Oh, thanks nice And guys, so if you need help just raise your hand is there waiting for Yeah, I'll go back to To the app.js and in the meantime, I'll add some changes to To the application so it looks nicer so here better now Let's do the same with it or balance like this nice. All right So who is ready to move on to the next step? Perfect. Perfect. We are ready great so Maybe let's change it because as you can see here The balance is one right, but we know that usdc has more decimals than just zero Do you know how many decimals and do usdc have? 18 not it's not 19 Six exactly great. All right, so what we need to do here is to form like first of all We need to actually send mint ourselves not one like base like Unit of usdc actually would like to mint ourselves one usdc right one full usdc So let's use utils for that and it's cars units and It will need us to parse string and Yeah, and the second argument is the number of decimals So like that. All right, so As you can see here instead of just passing simple one. I'm just using utils dot parse units With six decimals, so we'll have one full usdc Minted. All right, so let's try again. I mean some usdc But this time it won't be just one unit of usdc will go for full usdc and Again, if you have any questions, just raise your hand if you would like to speed up get up speed with us All right, let's confirm this transaction and now let's wait a second and simple question Do we have any volunteer to present in five minutes? Nice perfect any other volunteers Present their solutions. So no. Oh, okay. We'll have competition then Perfect, it takes some time Nice so we minted more usdc But now we need to display it differently, right because it's just one and a bunch of zeros So let's use Format units Similarly to the previous one with six decimals nice So we managed to do that Alright, and now our final step of this workshop, which is sending usdc to someone else So we minted ourselves one usdc and now let's transfer it to someone else All right So our first step in this should be adding to interface transfer function, right? Because for now our application doesn't know that ERC 20 like usdc has this functionality All right, so let's add function Transfer and do you know what arguments transfer function gets in ERC 20? first is address, right? for whom and And the second is value, right? So again, we use address and you you in two five six Great, so we have our interface and now Again, we can use use contract function But this time we'll need to name this sent differently because it won't work Yeah, it's the same as mint but the name is different, right so the Arguments are the same All right, so let's go back to use contract function Let's name this parameter transfer Okay, and now we won't have Collision all right and now here also let's use Transfer right so we change the name of the function we would like to call, right? All right, so now we can actually use this function So let's add another button. I know it's not pretty application and Another on click function Let's name it send usdc and now let's call this transfer With arguments so all right, so where should we send this usdc? I Mean where I mean what accounts address what address maybe if you are on the telegram group you can take different Address not yours, but someone else and then send this person some usdc, right? so Yeah, so in my case it will be my second metamask account so I will So here you can pass just Simple string right the address will be just a string and now we can transfer so let's start with Simple one or you can change there Actually use different numbers so because if we everyone will send like one Way of usdc then we want to see that change right because everyone be the same number All right, so I will send three maybe All right, and anyone needs help raise your hand Bartek is here to help or permit. Okay. We have someone there Great and now in the meantime, I will try to click send usdc and try to do that Let's wait a second. Yes Sure Bartek would you like to help my be there? You will find the person there red shirt All right guys we have ten minutes Till the end of the workshop so maybe the people that would like to present Get ready and you'll show us your solution. All right guys, so we managed to send usdc So, yeah, that would be it guys. I hope you manage to do the same thing as me and Yeah, if we have volunteers then Yeah, maybe let me just Tell you thank you for your For your being here and thank you for coding with us and Yeah, if you have any questions just don't hesitate And raise your hand if you have questions all right and now We have some time for Presentation so if you would like to show you show us your Solution feel free to come here and get a chance to win ledger Rant of applause Yeah guys, I hope you enjoyed the workshop and that now you will use use that for you know your Application development because I hope you you know how right now how easy is that right? All right, okay? so I coded it into my little website and You can connect with your wallet and here you see the address you can disconnect again and Yeah, but the app looks amazing Thanks Okay, and the special feature I can send to myself. It's just a wrong text on the bottom. I think I Can send to others by copy pasting an address I can send directly to them All right, and this can we see the code and how is it used in your step? Okay so What I do is that I take an input With the target value and I set a state and then I use that state in the send Nice, thank you great Any other volunteers? All right in the meantime guys if you have any questions regarding used up feel free to ask them All right guys, we don't have any more time, but you can show it and Outside of the room and then we will get a winner. All right. Thank you


When Solomon became a king the enemy got terrified When Solomon became a king the enemy became scared Solomon was young and inexperienced Solomon when he became a king The enemy one of the enemies that he had was Joep Joep was actually David's relative a Joep was David's commander for a very long time and the Joep was extremely skilled in the ways of war Joep he was a man that was extremely experienced in warfare He was so brave and so brutal that when David would be with with him and the other men They were afraid of what David and his men were able to do. Joep was the man you don't want to mess with and long time ago he was David's friend But because of turn of events he became he defected To Adonijah and he killed Abner and he killed Amasa one of the two generals that Israel had in a time of peace Joep is symbolic of the devil He used to be with God But he defected and Today he kills giants Today he attacks God's children and today he's experienced in the area of cunning deception and hurting people Devil has more experience than than we can even fathom and here he is left To deal with Solomon and Solomon has no more father because his father died and Joep is so Experienced and so advanced. He's so crafty and so cunning and he's so good at what he does and Solomon has no experience in war Solomon is very fragile But there's one thing Solomon has that Joep doesn't Solomon has authority and Joep doesn't and Solomon being young inexperienced did not back away or Shot himself down or got intimidated Or got pressured by the great experience and the power of Joep He went after Joep Joep took his hands in the altar in the temple and says you're not gonna touch me here and Solomon says watch me He sent the one brave man and he struck him there and Joep was no more I want to tell each one of us here today Satan is smarter Greater than you You are inexperienced. You and I are like Solomon. We don't have experience. We don't beat Satan without experience We don't beat Satan with the fact we've been Christians for 20 years We don't beat Satan with the fact that we can chant the name of Jesus 300 miles per hour We don't beat Satan with the fact that we know the tree John 3 16 And we don't be Satan because somehow the religious heritage that we have we only can beat Satan with one thing The authority of the name of Jesus Christ and the power of the Holy Spirit He might be old and experienced. He might be Asian, but he is defeated under your authority I want to tell you something today. You might have actually demonic attack on your own life You may feel like Solomon that this job has been a family friend for so long This job has been attacking your life and you feel prey.    You don't even know how to pray like Santa Maria precious Jesus. I mean anybody there help me out Lord Why because because of the authority now a guy may be behind you who is shorter than you You might whip him in a in in a wrestling match, but that doesn't matter He might be less educated than you he might have less money than you But see the problem is when you are on the road what puts fear inside of your trembling heart is the fact He has authority and you don't You must understand that Satan doesn't have a badge you do This is not his earth the Bible says the earth God has given to the sons of men God is the owner but he delegated to us when a devil roams around the earth when he comes and attacks He is an ancient dragon. He is a job that sometimes clings to different things And you have to be bold even when you are insecure or feel unworthy to know your authority cannot be tampered with


I finally decided on the speakers for my reference set 1. In this video I explain why I make this choice. It's not a review though, since I did not compare it with other speakers in this class under my own controlled conditions. It's almost like when you buy speakers. Although the AudioPhysics Corpios, even the initial version I own, are fantastic speakers in their class, the other components in my setup 1A were rather upgraded over time and needed loudspeakers of an even higher class. Over time I have gathered a number of criteria for loudspeakers. The most important is a fairly usable impedance curve. Almost all speaker manufacturers specify the product as being 8 ohms, as where they sell them are. As such, that isn't the problem but if the impedance get below 4 ohms in combination with a large phase angle, the amounts on the amp become really troublesome. See my video what about loudspeaker impedance for more on this. And although the AirAcoustics amp can handle a lot, I rather use a speaker that doesn't live on the edge. And there are more than enough brands and types to choose from. Another factor is the efficiency specified as a number of dBs per watt at 1 meter or a number of dBs per 2.83 volts at 1 meter. These two are more or less interchangeable. The average speakers deliver 89 dBs SPL at 1 meter when driven with one watt or 2.83 volts, written as 89 dBs slash 1 watt slash 1 meter or 89 dBs slash 2.83 volts slash 1 meter. I explain this in detail in my video how many watts do I need. In short, the lower the number, the more amp power you need. For every 3 dB lower, you need 10 times the power but keep in mind that for normal playing levels only a few watts are needed. Room friendliness might not be effective for people with their own listening room NX Men Cave, like I have for my setups 1 and 2. But if you have your stereo in the living, like my setups 1A and 1B, aesthetics play a role. Size, shape and finish play a factor here. I like the sound of the vivid GI range of speakers but both the shape and the finish would be completely misplaced in our living room. The same goes for instance for the PMC MB2S XBD Studio monitor. But there also is another form of room friendly. That has to do with acoustics. There are many technical properties in a loudspeaker that determine placement in a room. For instance the dispersion of a loudspeaker dictates a certain distance from the sidewalls as where a fan at the rear of the speaker might dictate a certain distance from the back wall. The dispersion also is a factor when towing in loudspeakers. Dipole and bipolar speakers might need an even larger distance to the back wall and can live with a smaller distance to the sidewalls. I own several electrostatic loudspeakers and they fit at the room perfectly, both acoustically and aesthetically. My wife even liked them very much but there were two problems. We had three cats and I smoked cigars then. I quit over six years ago by the way. The fatty cigar smoke stick to the membranes and collected dust and cat hairs clearly reducing the lifespan of the membranes. So environmental factors including moist, temperature and direct sunlight can play a role in choosing a loudspeaker. And then there is the sound quality. This is the difficult part since the sound that leaves the speakers is not defined by the quality of the speakers alone but also by the quality feeding them. See my review on the Core Dave DAC and the Grim Audio Mewan digital player for a report on the clear improvement in sound quality using these gems. And that would probably not have been so clear if not for the Air Acoustic AX520 amplifier. Of course the M must be able to drive the speakers effortlessly so it should have enough power, the watts, but it must also be able to deliver current fast and keep that current flowing for long as it is needed. The more difficult the speaker is to drive, the more discounts. All these factors played a role in selecting new speakers. But in the end it's a matter of taste and that is the result of how you have been conditioned during your active audio live. For me timing is extremely important. So is deep lows. I hate the artificial lows as often produced by the popular surround sound setups. Of course the midrange must be extremely clean and sibilant should be well controlled. Furthermore the special information should project a wide and deep stereo image with in it a well focused instruments and vocals. So there were a lot of criteria for my new speakers. But to be honest there probably are tens of speaker models, if not hundreds, that fulfill these criteria. There were several brands I was focused on. Amongst them for years PMC. And the next close encounter with them made me decide. That was when I reviewed the Grim Audio Mewan digital player. The CEO of the Dutch distributor Teresun, Bert Bazun, had the unit at home so I visited him. I've known Bert for donkeys years and he lives only 2 km from my place. On my visit he demoed the Mewan over the Mola Mola Tambaki DAC, two classic Halcro DM58 power amps and the PMC FAC12 signature loudspeaker. I was blown away immediately. After reviewing the Grim player I bought it and realized that, with the exception of the Halcro's my setup wasn't that different. I was so impressed by the supple flow of music, something I would normally associate with open baffle loudspeakers.  Of course the Halcro's, called the best amps ever by some of my colleagues, played a part here. But it was immediately clear these were my new loudspeakers for my reference set 1. So I ordered a pair in Walnut and waited for delivery. The FAC12 signature is a further development of the FAC12 that already got raving reviews by my colleagues. Cabinets and drivers remain the same but the crossover had been made drastically less sensitive to vibrations using capacitors and resistors that are less microphonic. It's a tall, slender but deep loudspeaker that comes in three finishes. Walnut veneer, white silk and metal graphite. It's 1135mm tall, 168mm wide and 420mm deep and weighs 26kg. The 19mm Sonamix soft drum tweeter is co-developed with CS and is ferrofluid cooled. The midrange driver is PMC's own development and is also used in their studio monitors. They are hand built and ferrofluid cooled. The faceplate is specially formed to improve off-axis response. The low end is taken care of by two 130mm super long-throw woofers that are mounted in PCMs advanced transmission line which is a further development of the classic transmission line. I understood that the special internal damping appeared to be of importance. The cabinet stands on two chrome steel bars that hold either spiked or rounded feet. As said, the crossover filter is made from low microphony audio grade capacitors and resistors. It is mounted against a metal plate that holds the three sets of silver coated binding posts, facilitating tri-wiring or tri-amping. The also silver coated bridging bars can be set for tri-wiring or amping, bi-wiring or amping or single-wiring and amping. The PMC's only arrived two days ago and need at least 50 hours of playing time before performing optimally. Bert even states 90 to 100 hours. And then I need some time to accustom myself with them. So I keep the audio physics Scorpios around for a short period to fall back to. After I am comfortable with the PMC's, the Scorpios will be sold to an interesting audio file. Just PM me if you are interested and at traveling distance. That brings us to the end of this video. As usual there will be a new video next Friday at 5 PM central European time. If you don't want to miss that, subscribe to my channel or follow me on social media so you will be informed the new videos around. Help me reach even more people by giving this video a thumb up or a link to this video on the social media, it is much appreciated. Many thanks to those viewers that support this channel financially. It keeps me independent and lets me improve the channel further. If that makes you feel like supporting my work too, the links are in the comments below this video on YouTube. I am Hans Beekhuyzen, thank you for watching and see you in the next show or on the HVproject.com. And whatever you do, enjoy the music.