Good afternoon, and welcome to Vermont House Judiciary Committee. It is Thursday, May 13. And this afternoon we are going to be considering S7 and bill pertaining to expungement and sealing of criminal records. And we're going to be looking at draft 3.0, which is on our committee website. And we will start with a walkthrough of this draft by attorney Bern here. Welcome. Thank you. Thank you. Good afternoon committee for the record brand here from legislative council. So here to talk about draft 3.0 of S7. And I'll just start out by saying that I was asked to create this draft that removes two of the sections of the of the bill as it as you've seen it prior to this point and as it came over from the Senate. The two sections are the section that defines what crimes are eligible for sealing or expungement. So the qualifying crime definition section has been removed, and also the section that sets out the each different category of crime, and how it's eligible for either expungement or both. So those two sort of big provisions of the bill are you will not see in this draft. So that I would say is the really biggest change that you'll see. And the other changes. You'll see some language and yellow highlight and that's just all the highlighted all the differences from the Senate version that came over to you. So you'll see everything that has changed from what came over from the Senate except for those two sections that are just gone. So if everybody has the bill in front of them. I'll just go ahead and start section one this is a list of crime definition. And you'll remember that this just makes some technical updates to this to the list of crimes that are included in this definition. There's no changes to the section from the version as it passed the Senate. Same with section to no changes from the Senate version. This is that language that sort of implements that provision about the surcharges and how those are waved if the person has an inability to pay. Section three is the effective sealing section. There is one change to this section as it came over from the Senate and we talked about that in the last draft. If you remember, this section provides that the court has to make a reasonable effort to notify a person whose record is sealed that they may have the opportunity to have that record expunge. And the change here is just to what reasonable effort means. And it means that the court has to attempt to notify the person by electronic means, rather than by phone call, and or first class mail their last known address. So that's the change to that section from the Senate version. Section four, this has to do with sealing of records for people who are juveniles at the time they committed a crime and there's no change to the section as it came over from the Senate. Let's scroll down to section five. This is the section that has to do with offenses from the judicial bureau that are now eligible for expungement and you'll see a bunch of yellow highlighting here on the committee will probably remember that the changes here are sort of there. I wouldn't call them policy differences between this version and the Senate version. This language was requested by Judge Brierson to more appropriately implement this section based on the agreement that the court negotiator's office has with the or between the judicial bureau and the Department of Motor Vehicles to ensure that these are appropriately these records are appropriately handled pursuant to this section. One change that you made to this section that it is a policy changes at the bottom of page. And this is the provision that creates an exception to the expungement requirement for research entities. And it, I actually shouldn't describe this as a policy change this is really making it clear that research entities that have these records in their possession already are not required to destroy them once they've been expunged. And this only applies to research entities that are maintaining these types of records for the purposes of analyzing and disseminating criminal justice data. Primarily, I believe to the legislature at the General Assembly's request. This is not happening currently researchers already if you remember from the effective expungement statute have access to this information. So this is just making it abundantly clear in this provision regarding judicial bureau records, because of the way the statute is worded that requires that all records that are maintained outside of the judicial bureau's case management system have to be destroyed. We've added this language to make it clear that that that requirement does not apply to research entities. So, that's really new language that didn't exist in the senate version. And then lastly, section six. This is the study language. So I've highlighted justice oversight committee because you'll remember that the senate version had the study being done by the sentencing commission. So you've made a few changes here to the study the first is to shift who's responsible for it from the sentencing commission to justice oversight. And then also I've highlighted the word. I've highlighted the words or most online nine. So really are changing the directive a little bit so that the committee is now tasked with considering a comprehensive policy that would consider all or most offenses for eligibility for expungement, except for those big 12 offenses. That next sentence that's in yellow highlight sort of gives a little bit more direction for the committee to consider whether to exclude from expungement or ceiling eligibility those criminal offenses that are associated with or resulting from domestic and sexual violence. So kind of asking them to take a take a look specifically at those types of crimes and consider whether they should be eligible or not. So the last change is in subdivision one their lines 14 to 17. And this is, this is the list of of directives for the committee to propose legislation on so it's recommendations on a policy to make all our most records eligible for ceiling or expungement, except for big 12 offenses, and any other fences the committee deems appropriate for exclusion. So it's just giving a little bit more discretion, this language gives a little more discretion to the committee to, to look at all the offenses and determine what, what offenses should be appropriate and for eligibility for ceiling or expungement. So the remaining subdivisions there two and three and for those directives remain the same. So the committee has to shall propose legislation on its recommendations on what crime should be eligible individuals or entities that should have access to sealed records, whether Vermont should carry on with this ceiling and expungement or if we should just use one or the other, and then implementing a petition list process to get records sealed or expunged. So those directives remain unchanged from the Senate version. So that's it. Thank you. Thank you so much, Brennan. Thank you so much for the quick turnaround. Because I know you're busy. So, questions for, for Bren, Barbara. Thank you. So, Bren. That was really helpful and one thing I was trying to figure out is. Let's say when the Justice Oversight Committee is trying to look at the comprehensive policy. You're right. Like just go with me for a moment. What if something on the list of crimes that they're not supposed to be considered fits in with that bigger philosophy that they're looking at. This would prohibit them from presenting that like it's, it's tying. Yeah, I just, I don't think it would prohibit them from doing that it is a directive to the committee so if you want them specifically to consider the crimes on the big 12 list, then I might remove that section but the Justice Oversight Committee can do whatever they like and they can propose whatever legislation they like. Okay, because I know when we heard from the governor's attorney, she pointed out that we should look at a comprehensive overhaul so this almost narrows it from that charge of actually what the commissioner said to that look broadly and so it's almost predetermining that there's an issue before Justice Oversight got to fully look at what the underlying principles are. By specifically excluding the big 12 because I think that's really the only thing that is specifically excluded. Yeah. Yeah. So I don't think that's a question for me that's really more discussion for the committee. Yeah. Okay. And I don't know if this is this is probably a question for Judge Gerrison, but how many, I have no idea how many, what percentage of the people that the court would try to contact have an electronic way of contacting them like so it does provide that or they could also send a letter so it doesn't have to be electronic. Okay. Thank you. Thank you. Any other questions for Bryn. Thank you Bryn. I'd like to know. There you go, David. Good afternoon. Good afternoon, chair and good afternoon to the committee for the record David share with the Attorney General's office. We do support this way of moving forward given where things are in the session and think this is a reasonable way forward but I also feel the need to correct the record on a number of issues that were discussed yesterday by the administration and to let the committee know where we stand more broadly and where we hope to see this moving forward, but I'll try not to take up too much of your time and doing that and I'm of course happy to answer questions. As we as we as I go through this. A couple of things I want to address in particular one is the broad issue of stakeholder input, and that being a part of an expansion process. The second is some of the more specific questions about what was being proposed in our prior drafts and some of the back and forth of the administration. And thirdly, I'll just briefly say a couple more words about this draft is some of the upsides actually I think that haven't been discussed as much so far. In terms of 3.0 what we're looking at today. First and foremost, we heard yesterday from members of the administration that the way to do expungement appropriately is to ensure a lot of stakeholder input including from victims and victims advocates and others like that. I want to be very clear. I know the committee has heard some of this but I want to be very clear about the process that led to the bill that was passed by the Senate and they came to this house. That bill did have an enormous amount of stakeholder input. There was a it was done by the Sentencing Commission but not only by the Sentencing Commission the Sentencing Commission produced the proposal that became that bill. It was a creating a subcommittee which I chaired that subcommittee did not solely include members of the Sentencing Commission included other people as well who had an interest in it. It's important to remember that the Sentencing Commission itself does have representation from the Center for Crime Victim Services, the proposal that came, excuse me. Sorry, lost my voice there. The proposal that came out of that subcommittee unanimously was not the most expansive version of an expungement bill that some members of that subcommittee wanted and it was not the most expansive version precisely because victims voices had a serious part in that and other law enforcement voices had a serious part in that proposal in that process. And so I just want to be very clear that this already has been a highly vetted process and the notion that this was in a process that had real input from law enforcement from victims advocates who did not, in fact, agree with the most opinion of expungement proposals that were being put forward and prevented those from coming forward ultimately and ultimately the proposal was agreed to unanimously within the subcommittee. And as a result of that compromise effort, the entirety of the Vermont Sentencing Commission voted in favor of it again I believe the committee has heard this but I was reviewing the minutes from that meeting which took place in October of 2017, and which at which was present the Department of State's attorneys and sheriffs, the Department of Corrections, the Department of Public Safety, including the current commissioner, and every single one of those individuals voted affirmatively for the proposal that came out of the Senate unanimously out of the Senate as well, and came before this committee so I just want to be very clear about this notion that the bill did not have stakeholder input or needed stakeholder input to adequately reflect all of the interests going into play. We feel very strongly that this did have that the one piece that got added in the Sentencing Commission as I reviewed the minutes was in the full Sentencing Commission before it went that proposal went out to the legislature was that to have this legislature take a second look at the notion of when to which records should in fact be completely destroyed or not. And that was a point of real contention. You've heard from the administration yesterday that well if we spend a little more time we can just figure out this issue of you know it's like a little thing, or this is my impression of the way it was being discussed it's a let's that's a matter we can massage in terms of whether records should be completely destroyed when their exposure seal. I'll tell you from the debates that that's not a small matter that that is a fundamental disagreement. A profound disagreement and when you hear people from both sides of this saying well I think we can simplify the process. Their ideas about how the process gets simplified or not reconcilable with each other. One of those ideas is to have it all be ceiling and the other side's ideas is to have it all be the way that we reconcile that in this proposal was to have the two step process where ceiling was available early and expungement was available later. There's no other real way and that's partly how we got such a broad buy. There's no other real way to massage that either it's going to you're going to destroy the records entirely or you are not. And I think for whatever categories of crimes you want to do that for. And it may ultimately be the case that when this gets considered again. It may be that the side that advocates for having records completely destroyed which I can tell you is a strong set of voices. Maybe the ones that win that argument. And because that's going to be a discussion that will have to happen again. I wouldn't be so confident if you are among the if folks listening are among the group that wants the records to be retained forever that that's necessarily going to be the side of the argument that wins out. And I also want to point out a couple of more specific issues with respect to what was represented yesterday I heard the governor's council say that there were three points in particular that had not been adequately addressed and I wanted to be clear that they had been and in fact the law did exactly what the governor's council had asked for to do. One was not expanding the waiver authority, in other words not having it be able to be transferred. As I think the committee understands the what we have put in the bill is actually a contraction of the current waiver authority. It was narrowed. We had spoken against as you know. So that's just not the case. There was a concern about and there was of course the door was reopened to allow for that if a state's attorney allowed agreed to it but that was it is still overall a contraction. One other issue was that they didn't want there to be early waiver ability for the felony property offenses that in fact was not there in the bill, and that was not allowable. And the final piece I just want to reiterate is there was the concerns reiterated about the DOC, having access and access to records. During that discussion, the administration repeatedly invoked David demora, who then came in and quite emphatically rejected the notion that there was any issue with risk assessments in terms of retaining old records. And I think that is the definitive statement on that, especially given the fact that the administration themselves wanted to that to be the figure of authority on that. We believe and I think it is simply accurate to say if you look back at the governor's counsel's proposal. We agreed to every request that the governor made every specific request of the governor's administration made, including ones that were made both in writing and verbally during testimony in the last couple weeks. We made those we agreed to those and worked on implementing them because we believed that that could lead to an agreement. Even after all of we were and we engaged in that in good faith. Of course, even after all of those were put forward, the administration found reason to oppose those changes, despite that, and that was certainly disappointing to us. But that's also a choice that they made. And that's a choice that they're going to have to live with. I can tell you that we will push for as we as we push for previously and as we will, and as we supported previously, a very broad version of the expungement law. We believe that Vermonters want that we believe that most of the stakeholders want that. And we know that 30 out of 30 members of the Vermont State Senate voted for that already. The administration may have left on the table, the best opportunity they had to have a narrower version of the expungement bill. And it's certainly our hope and our intention to work to achieve a law that is very broad, and that we hope that legislative processes will proceed in a way that allows that law to be that expansive version of expungement to become the law regardless of what the governor's office might prefer. So we stand strongly for expungement still. We will be working hard to achieve an expansive version of expungement, which again we believe there is a lot of support for is disappointing to us that our efforts to accommodate concerns. And we accommodated every concern that was stated turned out not to actually be a real negotiation. And we don't believe that we ever could have as it turns out, it certainly appears that we never could have found agreement given given the how events unfolded. So that I just wanted to correct the record on those points make it clear where we stand and what we're going to be working for and hopefully supporting you the legislature and the joint justice oversight committee and working for. You know we do support where this bill is gone and the and I do want to end on a positive note here by saying that section five has gotten almost no discussion in the committee. This is the expungement for violation of records, but this was actually this took us a lot of work to design back in 2019. We actually think it's a really important innovation it's the first time that violations are going to be able to be expunged ever in Vermont. And these types of changes don't always make headlines they're not the thing that gets written about, or that even gets, you know, gets noticed all that much, but these types of changes, especially around our driving laws and about the sort of burden that low income drivers have to carry can have really consequential impacts for low income Vermonters. Some members of this committee, some members current members of the committee were here last year when you all passed the SR 22 the change SR 22 insurance. And I get a lot of attention but I can tell you because our programs work with folks who labored under those restrictions that that has made a huge difference in the lives of Vermonters we live in a rural state where people have to drive.  It's what's safest. And so, things like section five don't get as much attention but they're really important. And I'm pleased to see that that at least will continue forward this year and I think that will make a big difference even if it doesn't get as much attention to some of these other issues so I just wanted to end on a more uplifting note here. And I appreciate the committee for indulging me here. I did feel the need after all the work that's gone into this, all the work that our office has done on it and that and that you've all done on it, I did feel the need to just correct some of those points that were made and to make a difference so thank you to the committee and happy to answer any questions. Thank you David I, Barbara you can ask you a question about the study and about the crimes, because I was going to ask. I wasn't actually different question. Okay, then. So, so David I don't know if you heard Barbara's question earlier but in terms of the study. She says that the big 12 will be ineligible and cars those out and Barbara was wondering wondering if, if we should do that. You could do it I'm not actually too worried about it because this is a directive to your fellow legislators who can do whatever they want in terms of what they propose. If this is a directive to the sentencing commission then you'd have to be clear. You have to be more, you know, more precise but you know it's your fellow legislators and I think they can they can choose to propose legislation as they decide so you could change it. I wouldn't be too worried about it. Personally, I think it'll be fine. You, Barbara. Thanks. So David. You've heard Dale from DOC testify, right. Yes. I think the thing that he talked about that we, I don't think we ever got back to addressing, which is, and I'm going to get the word wrong that he was saying that the DOC and I can't remember Commissioner Sherwin said this as well uses the law enforcement. Initially is proposing, and I know that Martin commented on this rather so they were saying that if the records. We never know what sort of the plea deal was and they want to look they want access to those original charges. And I understand in talking to a constituent that that might be like a major violation of taking into consideration a crime that somebody was not convicted of. And I just wondered if your office has been following the use of the pre conviction charges and why they are able, why they're even staying in someone's record. So I actually did testify to this briefly, and I don't know I don't have current information about what's happening and I would prefer to assume the best but obviously we can't you know we have to be careful in these things and assumptions are always aren't always wise. I understand that the government is requiring people to take actions and punishing them or requiring rehabilitation for behavior that somebody has not been found guilty of and has not been proven, or has not been pled to I think that's a, I find that disturbing distressing. And, and I would, and I do think that that's something that needs to be investigated more clearly if in fact that is what was stated as possible I misunderstood what was being said there. But I think of several members of the committee heard it the way you're describing it. And yes I think that is a that's a serious concern to me I think that you know the judiciary gets to say the judicial process is the process that gets to say what somebody is guilty of or not. And the executive doesn't get to step back in and say well we actually think you did this other thing and we're going to treat you accordingly. That's not the way our justice system works and I think that's unconstitutional and a serious problem for civil liberties so I do think before I say you know we've got we have a problem on our hands. I do think you need to investigate more clearly. But if that is the case then that is something that needs to be looked at. And shouldn't that I guess I'm wondering, I mean because I do feel like we heard that I mean I will go back and watch again but I'm pretty sure we heard that that that is happening with the OC, and if we seal records. It seems important that we discuss what is in a record that is getting sealed and what is getting destroyed. Right, like, even if it isn't someone's record. Some of those things need to get out of the record. Don't they like I don't know how it normally works but it does sound concerning. But again with the ceiling versus expungement thing that is going to be something that the joint justice oversight will re engage with again. And, but I do think it's slightly different it's related because we're talking about expungements but the question of what information do see is using exactly to make its decisions is slightly different because that could apply to any case. Right before the way before the expungement or ceiling. I totally agree and it's sort of. It just makes me wonder like what gets defined as what is in a file, you know what I mean because if. And I'm, I'm approaching it more with my mindset of like somebody's like just from the social work social service world, like there's certain things that just don't go on somebody's file and you wouldn't put them in their file because they're not appropriate. You know, I wish I knew but I, I think that our committee needs to somehow bracket this issue because if it is, as you said, if it is happening, it's a huge problem. Yeah, I do think it's actually broader than the expungement issue and I'm not solely related to it but I'm happy to work on that as if you do choose to move forward with that. Thank you. Martin David actually do I'm looking at the time are you okay take in. I have three I can take it right up to the hour. Thank you. Okay well I just this real quick then I did kind of probe that question with a couple witnesses at least. What I did also here is they weren't necessarily looking at the affidavit to say oh this person should have been charged with x instead of why there shouldn't have been the plea deal whatever. Somebody subsequently was saying they were looking at the behavior that was in the affidavit. I don't know what the ultimate charge was that may or may not make a difference. I don't know but I just want to make that a little bit clear that that was a little less troubling to me but troubling in a different way. I mean it'd be much worse if they said oh well this person could have been charged with a felony and that's what we're going to treat this as but they were pled down to amiss me. So there are some questions that certainly should be followed up on that. I think that's right I think you make a reasonable distinction but how that actually plays out in reality in terms of which facts are being used I think matters a lot and certainly worth looking into that. No other hands and you've got two minutes to spare. Thank you very much thank you. Thank you. Thank you very much. I'm going to turn to the state's attorneys and sheriffs and welcome Evan Evan mean good afternoon. Good afternoon everybody Evan mean and on behalf of the Department of State's attorneys and sheriffs. I just wanted to start off by saying that you know that the Department greatly appreciates the amount of additional work that this particular committee put into this bill. It's a big important issue. You spend a lot of time considering it and I think that you know draft 2.3 which was the one immediately proceeding this. It was a much improved bill from the department's perspective. But the department is also comfortable with this particular version 3.0 if that's the decision if that's the way that this committee decides to go. And the department is willing to do its best to assist the justice oversight committee and the work that it's going to do over this summer. And the legislature reconvenes next year. This conversation about expunging and sealing can continue. So so we're comfortable with draft 3.0 if that's how the committee wants to proceed. And if there's any questions I'm happy to do my best to answer them. Thank you so much. Appreciate your testimony committee members any questions. Not seeing any hands. Easy. Well, thank you so much. And I know it was short notice so certainly appreciate it and then we appreciate your support. Thank you. Okay, so committee that's all we have on this I think, in terms of other witnesses and I'm not sure we. Other witnesses we certainly did hear from Legal Aid and Defender General's Office who put forth this proposal. But I'm certainly turning to the committee to see if they do want other witnesses. Language in here also came from from the judiciary. I would like to put it for vote tomorrow. So, is administration waiting on this at all I mean I just listened to David. Where's the administration. Well my understanding from the letter that I received from and the memo that I received from the administration and have the exact date pointed out that we were able to get to yes on the DMV piece. And so I took I took that and given that DMV is part of the administration and you know worked very closely with the judiciary on this. I take that as support. But but if you would, if you want DMV to come back in that's I don't want DMV. I want I want to see somebody from administration I mean I just listened to David I mean I want it. In my mind I mean, I mean, there's a lot of questions that may not have been answered or may not have been asked. Correctly, God knows what we're going through with this legislative session but obviously somebody doesn't like something and I just want to make sure if I'm going to be involved in a vote, I want to make sure where administration is that's all. If I'm, I can certainly send attorney Johnson this draft and ask her to, if she's available to review it. So, I guess I was my question has the administration seen this current draft they haven't then. They've not seen this current draft but remember this this draft is very similar to what. What we have worked on and with the Senate has worked on and the concerns have been in sections that are not in this draft the administration's concerns that have all been on sections that have been taken out of this draft. But I'm happy, happy to send it and happy to invite them to testify. I would feel better if we did that. Thank you. Anybody else. Okay. All right, so that is, that's all I have for today, we can enjoy the dry sunshine and no other questions we will adjourn. Thank you to people. I'm going to raise their hands.


Everybody Matt here for late in sports cards ripping 2022 23 Bowman University's best basketball hobby Eight box case break number two random player style I am going to read off just a couple things here before we get started like I did on the last one for those that Weren't in the first one or didn't see it So 85 spots to the break one player that has autos per spot There's a player list on the description all regular base is split evenly between all spots except for Victor Wembanyama Scoot Henderson Brandon Miller and Kate and Clayton, sorry Caitlin Clark and then there is a list of Players whose inserts and numbered base parallels are random to all spots Roddy Gale junior race Thompson Otega Owe Jalen Cook Tyrese Hunter Avery Anderson Mark Armstrong Devin Carter Mark Mitchell Mj Rice Brandon Slater Lauren Betts Mikey Williams Grady Dick Jordan Hawkins Kamari lands Jalen Wilson Mike Miles and Timmy Allen So if we pull any of their numbered cards, they would be random to all last break Inserts or ran or numbered cards, but we had three of them in the last case. So Probably have some this time as well All right, let's do the random. Here we go 85 and 85 We will randomize randomize each list four times. Good luck One two three four Steven L down to Steven L and four times on the players one two three Four will Richardson down to Hunter Couture. I'm gonna paste these over I'm gonna scroll through one page at a time and then alphabetize it by your names so you can Maybe find it a little easier, especially if you have multiple spots Masamitsu with Wimby do this one more time Sorted by your names one page at a time These results posted and drop a link for you, and then we'll get this started Biggest poll from Panini one today, man There's a lot of good stuff Give me just a minute here. All right results are posted here is a link I mean there are far there was a far of auto to 10 Pig actually the biggest hit of the day was a picket rookie out of the five. I think there was a It's a John Dodson Yeah, John Dodson gold vinyl one-of-one dual rookie dual Nike swoosh patch auto My favorite card was the Chad Johnson It was impossible not to like the dolphins when those guys were on the team See if we can find a super in this one, so then the last one's random mini-box style So on that next one random inner box style I'm gonna open the case Get all the boxes out all the inner boxes out and establish which boxes are which before we do the random So there's no confusion at all Caitlyn Clark Rookie not rookie neon Neophytes jet Howard jet Howard Julian Phillips hardwood warriors and Kallel where in Whitmore Oscar Shibway Jackson here at Bynum and green mini diamonds Kallel where 99 When Klingon Caitlyn Clark hardwood warriors Cam Whitmore refractor colar and blue refractor auto Hansell Emanuel This to 150 Armando Bacow Arthur Columa sparkle and Timmy Allen Caitlyn Clark. Do you ever watch on patrol live? That's like the cops Life PD reboot That was Brandon Murray looking for Miller Anthony black and Ernest today Football player I would get really annoyed with Jeremy Roach Mini diamonds and L. J. Crier cheap way Die-cut Aliyah Boston, that's hardwood warriors refractor Ron Holmes Boston Julian Phillips auto Jaden Schutt You live in Wilkesbury. I was actually So I'm one County over from Volusia County, which is where Daytona Beach is I mean, I'm like an hour from Daytona Beach, but I'm not far from Volusia County and They have Oh, hopefully you never see me. Yeah, they're in Wilkesbury, aren't they? But they have Daytona Beach Police Department and Volusia County Sheriff's Office They follow I haven't been on there yet Hopefully not ever Yeah, hopefully not ever possible Sky Clark neon Neophytes and Matas Pucellis. I'm glad I didn't have one an ultima when I first moved down here No sitting in a car talking to somebody, right? Like a month and a half after I came down here And somebody back to tow truck up and just hooked it up and was trying to like take your car. Yeah, not mine, but It's your swalker masterpieces Kallel where Jalen Wilson Here's Walker Marty Bailey flashing lights and Tyrese Proctor Sierra Bolton mini diamonds Caroline do charm immense Mikey Williams and leaky black redemption I'm your school best of 2022 autograph Scoot Henderson. Oh, there you go. Who had scoot? Irene P Congrats on the scoot will mag that for you Jalen Washington Anthony black Kyle Filipowski sparkle and Lauren Betts refractor Brandon Miller Harwood Warriors and Nick Smith Jr. Refractor J. J. Starling flashing lights and PJ Hall Timmy Allen Aqualava and Hansel Emanuel Phillips, there's Brandon Miller Caleb Love Dicut and Chris Livingston hardwood warriors refractor Marcus Sasser That Timmy Allen will be random tall Cam Whitmore auto go nice cam J. Rice refractor. Are you got Hansel Emanuel? Yeah, already on the board with him. Hey Congrats, Irae true to mints Chance Western Ernest Uday and Marlankford. Oh, are you nice? Cleave battle Tyrese Proctor and Rossier Bolton. That's cool. I don't I don't know the story I'm not familiar with them other than cards GG Jackson pink lava It's the 100 and Grady Dick Like he's really good. Yeah, Jalen Wilson or terrio Morris and Hunter Dickinson linky black and PJ Hall green refractor auto to 99 Davis Smith Jr. Cleave battle Speckle and Aliyah Boston refractor Mariah Bailey Masterpieces and Amari Bailey hardwood warriors Looks like para Victor Wemba and Yama Terrio Morris Chris Livingston flashing lights and I would shoot with love Bruce Thornton and Marcus Sasser.  I want to see a super Tyrese Proctor die cut Drew Timmy and Ashlam Watkins Cleave battle auto Chris Livingston, who do you think would win a rap battle like an LSE rap battle? I would think I would win the think of a good comeback on the drive home battle Marcus Sasser and Chris Murray Brandon Miller hardwood warriors Katie Johnson Chris Murray blue refractor 150 Kyle Philippowski and lively from Holmes Cam Whitmore purple refractor Timmy color Chris Livingston hardwood warriors and Montess Buzelles This is auto Montess Buzelles Jalen Wilson Katelyn Clark Timmy Sparkle and Tyrese Proctor That's Speckle Speckle not sparkle Brandon Murray Little Palski on the leaky black grady dick Derrick Lively Caroline Duchamp. There's color coming. There's Boston and what do you have? Mark Armstrong, that is gold lava to 75 to Washington It's a Kim Whitmore die cut Adam Flagler Lauren Betts Mariah Bailey Consolomenual that is Speckle auto 14 of 25. There you go. Nice one Manny. Manny. Let's go Yes That's speckle looks really good on the auto. Yeah, it does Nick Smith Jr. Refractor. All right, Manny. It looks good The Mark Armstrong gold will also be in the random to all You just want to do it in order of quality. Yeah, just the best on top Let's keep it going for you Get you a big chunk of the Big chunk of the Emanuel rainbow here Kim Whitmore and Adam Flagler on the Bacoe and olemire Dawes There he is Mari Bailey and McCain Do charm and Rassier Bolton purple Malik Renault Fractur. I'll be a Boston hardwood warriors and jet Howard over on switch. Um, I'm not sure It's a great question. That's the manual Kiki rice auto Kallel where Victor one man Yama? It's funny because he's so tall He looks super skinny. His arms are probably bigger than either of ours. You know, yeah, he does look really skinny though.  Sam will be live at five eastern with group breaks and Kyle will be live over on the linton two channel with Personal box breaks Looks like he currently has a queue of less than 10 Kyle over on the linton two channel with personal So if you want to box grab it up, there won't be a long wait once he starts walker anthony black Zachary Phillips run out and wait I don't I haven't seen a scoop base Seemings auto Yeah, cam Whitmore and trace jackson davis Cook direct lively purple And one Harris anthony black Nick Smith jr. Hardwood warriors and frankie collins mickey williams and brandon miller auto There you go. Nice one Matthew b Matthew b had two spots got brandon miller and katlyn clark Gee whiz Congrats and a cabbinder There's brandon miller katie johnson Speckle and roddy gale anthony black hardwood warriors and tiger and miller flashing lights and devon car I don't like tigers a lot You're gonna call somebody tiger commit to it I agree julian phillips and adam flagler gold refractor That is to 50 oscar sheebway Slater Nick smith jr. Die cut Jordan walsh and jalen hood sheffino Miles and gold refractor auto to 50 zack eddie or edie Nice gold refractor auto 41 of 50 Bush, thank you. Oh, no, I think he stayed in here if I do I can't believe I had to throw up that monster earlier Yeah, that really sucks My monster that I had for breakfast this morning was actually monster number two the first one No clue why first time it's ever happened with a green monster, but Smelled in taste about the skunk very weird Just walker and pj hall. It was weird. I handed it to dylan.  And he's like, yeah, and he started drinking it Stares the rest of it Tiger camble and Hansel Emmanuel And it's due day and marcus sasser for some jalen hood black Mackay ashton langford mini diamonds and mj rice all right Here comes cam whitmore neon neo fights that is speckle pink speckle Oscar cheap way and arterio morris sky clark auto And victor wembanyama riff fractor go nice one Mm-hmm With wembanyama Speckle and dj horn I actually have a dj horn app on my phone There's jalen hood shafino julian phillips amber sorton except I don't use it for the dj horn What do you use it for? Mm-hmm I brand of miller I use that app on an elevator one time and I thought I had my volume turned way down So it would just be really subtle Millie granado and Caleb love Oh, did they? Oh, yeah, I don't know. I don't need to think they're uh in order like You know, they're not in alphabetical order avery anderson aqua lava kiki rice Yeah Samari Bailey Dicut katelyn clark hardwood warriors and hunter couture lapowski and adam flagler riff fractor auto George walsh Here we go Avery anderson will also be in on that random Chris livingston and jarris walker for fractor cam whitmore marcus sassar and mark michel co drew temmie bridges first thorn mini diamonds hailey cavender arterio morris speckle insert judo mince and trey alexander harry's hunter and calif battle auto Will richardson refractor chris murray speckle judo mince Yeah, I'm glad I didn't Turn out to be all three going to the same person that would have kind of Sucked for everybody Except no one person Brandon murray katelyn clark cam whitmore and jalen cook westerly callel wear and mark armstrong Come on, let's finish strong here two mags so far in the break Brady dig Hansel immanuel green refractor to 99 Manny go manny It's 20 of 99 He's shown by follow me leah boston Marcus sassar jj starling and jj starling That is jacob toppen refractor auto anthony black refractor on the back all right Just a minute here because random three, right? Yeah So here in just a second i'm going to do a random For these three cards top spot will get mark armstrong gold lava to 75 second spot timmy allen aqua lava To 199 and third spot avery anderson aqua lava to 199 Excuse me All right, here we go We're randomized 12 times 1 2 3 4 5 6 7 8 9 10 11 and 12 jonathan m gets the mark armstrong gold lava luke m and manny v arm sorry luke m gets the timmy allen uh aqua lava And manny v gets the avery anderson aqua lava So let's do a quick recap We had victor wendanyama refractor base autos calyphe battle sky clark brandon miller kiki rice mattis musellus calyphe battle cam whitmore julian phillips refractor right They have refractor jaco toppen refractor adam flagler um blue refractor autos to 150 kishan bar thalami and han sellem annual grew um green refractor autos to 99 pj hall um gold refractor auto to 50 zack 80 and then speckle auto to 25 han sellem annual And best of 2022 autograph scoot henderson Good stuff. That'll do it for the break. Thank you everybody. Uh case three is coming up


What's up guys, this is the Yeba Pro V7. It's a native 1080p projector with upscaling 4k capabilities It also has capabilities of 360 degree stereo surround sound and finally it can project up to a maximum of 350 inches That's the highest I've seen on any projector that I've reviewed if you're lucky enough to have 350 inch screen in your house first of all Congratulations, and second of all this will be the perfect projector for you The optimal projection size is around 120 inches, which is what I will be demoing my video in this video as well So finally it comes in just under 190 pounds I have a discount code for you guys in the description as well So you guys can get it a little bit cheaper than everyone else So take a look down below if you are interested in buying this And finally there's three main reasons why I was very interested in reviewing this projector Because I've reviewed a lot of projectors in the past But this has some capabilities that I've not seen in some of my other projectors that I have been looking for And I will mention that straight after the unboxing. So let's go ahead unpack this Run through some of the standout features of this give you a demo on my 120 inch screen and let's get straight into it Now right off the bat you can tell this is going to be a very premium projector based on the size and weight of this thing It's pretty big and it is pretty heavy. So that gives me confidence that you know, this is a very top quality projector Right, let's just quickly go through some of the buttons So on the top you have yourself the power button the back button Many directional buttons then there's an ok and 6d button there, which I'll explain in a second on the back You have plenty of options. You have two hdmi ports two usb ports a headphone jack and an av port Now in terms of remote control it's pretty standard all of the basic functions that you expect The one thing i'm going to showcase and highlight to you is this 6d button So we'll come back to that in a second Now as I was mentioning before there's three main reasons why I was very interested in reviewing this projector specifically Reason number one This is the first 1080p projector that I've seen that has automatic 6d keystone correction There's a lot of them with 4d keystone corrections out there and I've reviewed plenty of them as well myself Just having that convenience of positioning your projector anywhere you like at any angle as well So it could be sideways. You can pace it up down left right You literally just place it in whatever convenient position you want to for your projection screen Press the 6d button on the remote It will automatically make it look very straight and I will be showcasing this as an example as well When we move upstairs to my projector screen reason number two is the brightness levels of this I've struggled a little bit in the past with the brightness levels on a lot of the projectors because most of them on average Max out around 7 000 lumens and I'm talking about just the affordable projectors, you know the ones that are less than 250 pounds This one goes up to 9 000 lumens of brightness Which is around 25 brighter than most of the other projectors that you may find on amazon This is very important Especially if you have other light sources in the room coming from maybe the windows or bedside table lamps or anything like that So you can pretty much be sure that you'll always get a very clear picture and it will be very bright and not faded Not shaded out a little bit and it'll be super clear In terms of how much clarity this provides from its brightness in the bulb Not only that it houses a 12 000 to one contrast ratio Giving you a very clear picture clarity and reason number three It has Wi-Fi dual band working in this so it can operate in 2.4 and 5 gigahertz frequencies And it also has bluetooth 5.0. So it gives you faster transmission with extremely low latency Which is very important if you are wirelessly streaming content to this Maybe through some of the on-demand services like netflix. So based on all those three things I'm going to move upstairs and give you a full demo Of two things the video quality and also the sound quality of the stereo speakers in this So let's go ahead move upstairs and give you guys a performance review Now the projector doesn't have any inbuilt apps So you'd have to connect your devices either through hdmi or usb Which I tend to do myself anyway as you can see I've connected my apple tv As you can see from the main screen you have plenty of options to connect to the projector You can screen mirror from your ios or android devices Like I mentioned you have two hdmi ports two usb ports and an av connection If you connect to usb you can play back movie or video files Music files photos and text or documents It is just a quick browse through the settings page where you'll find all of the main settings and controls you'd expect from a projector But it's also worth noting that the projector utilizes something called the basic smart engine Which is an acronym for brightness abundant color sound effects Immersive display and clarity Which is a projection tech developed by yaba that aims to give the best audio visual experience that can be obtained from those five categories But I'll leave a link in the description for you guys to read up on more information about this for the 60 function You can either press the 60 button on the remote control or on the projector itself like I was showing earlier Once you select it it gives you the flexibility to position or angle the projector however you like Knowing that the screen will automatically get adjusted for the best viewing experience But you'll always have the option to manually tweak the automatic adjustments if needed So let's move on to two demos the first will focus on the video picture quality showcasing a variety of low and high contrast levels and colors Whilst the second one I'll play is to focus more on the 360 degrees surround sound audio experience Finally just remember that the video and audio quality that you see is purely based on how you're watching this video In terms of the size and resolution of your screen and whether you're using headphones or other speakers So how I record it through my camera and how you see and hear it will be two different things But it should give you a good enough idea of the quality of the projector, especially in a darkened room Most advanced cinematic technology you've ever experienced begins This is Dolby Atmos The number of speakers around you no longer matters Because this is the world's first object-based cinematic audio With powerful moving audio that transcends from channels to moving around you with 10 point accuracy Soundscape 6 the movement scene captures the full extent Of nature's fury remember this It's just the beginning of Dolby vision Because what you thought was black isn't it? This is black This is contrast that reveals details deeper than any energy you've seen on the screen This is luminance that means the difference between white And pure energy Energy that is about to reveal An entire universe of color You've never experienced in the cinema Okay, so wrapping things up honestly for the video quality I think the picture is so clear and bright Even with an additional light source in my room coming from my bedside table It was giving me a very clear picture that provided a very good home cinema experience So for me, you know, this is probably going to be my favorite projector to use in any circumstances secondly The sound quality was clear enough that it didn't warrant me to use either an external soundbar Or my bluetooth headphones that I usually tend to do with my projectors And that was even clear enough sitting from around maybe five meters away from the projector So at a distance you can still get very good sound quality If you are in a large room Then you wouldn't have to worry about setting this up with any other external speakers So putting all of these things together along with the vast amount of features that are inbuilt into this I think it's a very valuable projector to get for the price that you pay The links the discount codes the pricing information Everything you need to know is in the description If you did find this useful then make sure you to give this video a huge like I do plenty of projector reviews And i'm going to do a lot more in the future and have new tech videos out every week So make sure to subscribe so you don't miss any of those ones If you have any questions comments or feedbacks on this projector Drop a comment. I'll give it actually as soon as I can and I'll see you guys at the next one. Take care


Two studies were conducted to investigate the skin-moisturizing effect of a new topical panthenol-containing emollient, NTPCE, in healthy adults and its tolerability in healthy infants. The first study found that NTPCE led to sustained and deep skin-moisturization, while the second study found that it was well tolerated by healthy infants. This article was authored by Hans Stetler, Peter Kerker, Christine Wagner, and others.


What's up everyone? I'm Kyle from Driving and Vibing and you're watching Road Gear Reviews. Today we are talking about a piece of security equipment for your travel trailer, so stay tuned. Welcome back to the channel everyone. If this is your first time here, make sure you hit that subscribe button. So today we're talking about the Reese Toe Power Universal coupler lock. Now this is a very standard hitch lock that we've been using for two and a half years on the road and it has definitely served us purpose for us in those two years, but we're going to be talking about some of the pros and cons of it because it is a very basic locking mechanism which is affordable but also has its limitations. So before we get into those, let's talk about some of the basic specs for this device. First of all, the universal aspect of it is that it fits different sizes which include 1 and 7 eighths of an inch, two inches and two and five sixteenths of an inch. So basically if you have a standard travel trailer, this should fit on your hitch. The body is made of aluminum right here and the bar is made of a heavy-duty steel and this device weighs about two pounds which is substantial for its size, but definitely light enough weight to carry around in store easily without it taking up a lot of room. So the locking mechanism is located right there and it uses an 11 position of ratchet design which resists picking and prying and you know, we haven't had any issues with that so far on the road, knock on wood. We can definitely attest that our trailer hasn't been stolen yet and this device hasn't really broken down over time. So some of the benefits of this is the price. It's under 20 bucks on Amazon, which is very affordable for a locking mechanism. Now the downside is that you can definitely find your way around. If a thief wants to really find their way around this device, it can happen. If you have the right tools and the right equipment, that is really a standard problem with all types of tongue locking mechanisms is that none of them are fail-proof. So the reasons we like this one is because the size, the affordability, first and foremost though, whenever it is on the trailer, it just acts as a visual guard to say, Hey, the trailer is locked up. Don't just come out and take it. So that is why one of the reasons why we've really liked this device. Now to put it on is very simple. You just fit the ball underneath the hitch like so, put the key in there and turn it into the on position. At that point you will slide this bar down and once it gets down tight, just turn the key back into lock position and then it will be locked and it will be good to go. I've read a lot of reviews online that have been good and bad. Some of the bad reviews say that with a heavy-duty hammer and a few good hits, you can knock this right off the hitch and I wouldn't doubt that. I think if a thief or someone is really inspired and wants to break a lock, that is possible. But you know, the ruckus it will cause will definitely be alarming hopefully if there is anyone in the area. So I don't think there is a perfect locking mechanism out there on the market. There are definitely some more expensive ones that can probably do a better job securing a trailer, but we have been very happy with this device over two and a half years on the road. We don't really have any negatives to say about it because this along with our mindfulness and thoughtfulness of picking a proper location to camp has really given us the security that makes us feel good whenever we leave our trailer behind. So if you're interested in this Reese Toe Power Universal coupler, I'll put a link below. You can read the reviews again, mainly positive, but there are some bad reviews in there or some reviews about how this device doesn't work as well. And I would encourage you to read all the reviews out there to kind of get a sense of how you would feel about this device. But we really like it for the visual appeal and the functionality of actually locking our hitch. So if you're in a travel trailer, you definitely need a lock. And we think the Reese Toe Power is a good solution. It might not be for everybody, but click the link below. That'll give you all the information you need to do some further research. But again, guys, I'm Kyle from Driving and Vibing. This is Road Gear Reviews. We put out videos every week, so subscribe and see what gear is good for you. Tell us if there's any gear that you want us to review and we'll be happy to do that. But thanks again, guys, and we'll see y'all next time later on.


Live from Orlando, Florida, it's theCUBE. Covering Enterprise Connect 2019, brought to you by 5.9. Hello from Orlando, we are at Enterprise Connect 2019 and we are being very graciously hosted by 5.9, which is the Intelligent Cloud Contact Center. We've had a great few days, Stu Miniman and myself talking with customers, partners, vendors on this massive change in enterprise communication and collaboration, and we're excited to welcome back to theCUBE, one of our alumni, Zia Caravella, the founder and principal analyst at ZK Research. Zia, it's great to have you here. It's awesome to be here. You are, you should have VIP status at Enterprise Connect because you have been to this event some 20 times. Yeah, I believe it's my 20th. I can't imagine, so they shouldn't rule out the red carpet, maybe we'll put a note in. Yeah, well, next year. But yeah, there you go. I want to get my own booth. There you go. But I can't imagine how much this event has changed and just your perspectives on day three here of EC19 and some of the vendors that you're like, wow, a few years ago, you would never have seen a so-and-so here. Yeah, the show's massive compared to what it used to be. I remember when I first started coming, the show floor was maybe, if it was a quarter of the size, I mean generous, and it was really dominated by just a handful of companies, but since then it's gone through several transitions to IP, to software, to the cloud, and that's gotten a lot more companies interested. And I think also, finally, businesses start to understand that if you're going to transform digitally, communications has to be part of that. In fact, if you look at any piece of research, I know there's a Walker study thrown around saying that by 2020 customer experience will be the number one brand differentiator, that's already happening. It's already the number one brand differentiator. And so because of that, more and more companies are now interested in communication. So 10 years ago, 15 years ago, we didn't have Amazon here, we didn't have Microsoft here, we didn't have Oracle here, but it's been a great thing for the show to see all these other companies that really have really great IT presence validate what we've been saying for a long time, and it's a much different show today than it was. Yeah, it's really interesting. The things that opened my eye is some of the companies that are here, I wish I knew which brands use these technologies so that if and when I do have an issue, I'm not going to have that horrible customer experience that we've had in the past before. It's like if I wanted to make a call, it's like can I even make a call and do I actually get through the IVR or things like that? I like how you set it up. There's some of these pendulum swings and some of these waves of technology. Let's talk a little bit about voice because this used to be called VoiceCon and it went through a rebranding because voice wasn't a little bit of decline, but we know voice is still very important. How does that fit in the whole place? Well, it went through that rebrand. Frankly, voice wasn't sexy anymore. Everyone was talking about unified communications. No one was going to call anybody ever again. We were just going to message or social each other to death. And what's happened is voice is kind of important, right? And I think one of the interesting friends to look at is that voice is becoming simultaneously less important and more important. And what I mean by that is it may sound like a little bit of an oxymoron, but if you look across all age demographics, right, everybody has a preferred mode of communications and it's rarely voice to start a conversation with a company. You message them, you social them, send them an email, but somewhere in there, you eventually want to talk to somebody. And at that moment, so to start the conversation, voice is less important, but at that moment, you now want to have a conversation with an educated agent who knows what your problem is and can help you quickly. And so now voice is more important than it's ever been before, where I think the buried entry wasn't all that high, but voice is, you know, it's important, it's sexy, and especially when people are dealing with emotional issues, they're dealing with money problems, right? If I'm trying to get a refund, if I'm trying to check on the status of my health, I want to talk to somebody, but when I want to talk to somebody, I want to get that conversation with over as possible. I think the bar has been raised, as you mentioned, Stu, you used to think that the dreaded IVR, if you have a dreaded IVR experience, you just won't do business with that company anymore, right, and so the stakes are higher and the bar has been raised on what voice is. Are you seeing that the customers that you were talking to are now starting to get much more prescriptive in terms of understanding their customer journeys and their preferences before they used to go, oh, we assume we're talking to millennials. They only want to SMS or email. Are companies starting to get more focused on, all right, let's actually do analysis and determine, if we're voice only, what are the next channels that we need to enable? Well, I wish they were. I think we're really in the early endings of that. I think the best companies in the world are doing that. If you look at companies with very high NPS scores and customer SAT scores, they're doing that thing already and I think it's a good lesson for the rest of the industry. If you're not doing that, you're going to fall behind pretty quickly and I think that is driving companies more to this omnichannel experience where from an analytic standpoint, you really have to understand your customer, not at the demographic level, but almost at a custom level because everyone's different, right? I think that's never been possible before, but today because we've got bigger data sets, things are in the cloud, the rise of artificial intelligence, it's made all this stuff possible. And so companies, like I said, the best companies in the world are taking advantage of it and they're having big differences. That's why there's been such huge swings in the market leadership, right? The companies we've never heard of before are market leaders and brands we trusted and loved before or they're gone. Yeah, I'm glad you brought that up because every company we talked to this week, that CX is at the center of what they're talking about. So in your research, what is differentiating those new leaders and causing some of those swings in the marketplace? How does the customer look at these and help differentiate an ever-changing marketplace? Well, what's going on today? It's really about being more contextual, having a deeper understanding of why your customer's calling, how you can help them faster, understanding maybe what products they own, what are some of the adjacent ones? And I think that's going to very quickly become table stakes and I think where we're moving to is we're going to shift customer service from being largely inbound driven and reactive and that's where AI can help react faster to being more outbound driven and proactive, right? So for instance, let's say I buy a connected refrigerator and my water filter needs changing. Well, right now I still have to recognize that and maybe I called that refrigerator company and they can proactively help me because they understand what I have and they've got a great omnichannel contact center but ultimately that should be reversed. They should contact me maybe through a text message saying, hey, you notice your water filter needs changing, can we send you one? I hear yes, it comes and then maybe I call the agent and say can you help me install it, right? And so I think within the next three, four years we're going to see a lot of customer service where contextual is the table stakes and then the ability to predict what your customer wants, that's going to be the differentiator and frankly that's really exciting. I mean, if you think we've seen change in this industry, as you mentioned in the last five years, wait for the next five. When you're talking with customers or even doing research and other venues, Stu mentioned CX, we've been talking about it all week but I get curious when I hear the customer experience and the agent experience, I just think how are they separate? Because if the agent isn't empowered to be able to whether it's know the right channel that I want to be communicated with or have the information or the context about why I'm calling then the customer experience, right? Yeah, well they're very tightly linked together. You can't have a good customer experience without a good agent experience and you may have the best trained agents in the world that are the most empathetic, that are incredibly sensitive to what people want but if they don't have the data, you're going to frustrate your customer and everybody's been through that situation where you get transferred to somebody else and you got to start that whole conversation over again and eventually you just hang up and say I don't want to ever do business to you. So I think, you're right, agent experience and customer experience are very tightly interwoven and they're really dependent on one another. You can't do without the data and again that's where all these trends of AI come into play because they're able to send better information to the agents faster really through an assistive technology versus replacement, right? So when we came into this show we knew that the wave of cloud had made a big transformation. We're starting to hear AI as the next wave everybody's talking about. I believe I read something that you would have written that was talking about whether that AI is something just internal that the company builds in versus how it interacts with the customer. Where do you see AI having the biggest impact kind of in the short term and where is it more long term? It's a great question because I ask my customers all the time should we be using intelligent bots or if you saw the Google duplex demo where they have an AI call and order pizza I think it was or something like that so is AI ready to talk to people? And I think if you think of the entire world of interactions on a two by two grid as an analyst we like two by two grids, right? And you put complexity of conversation on one axis and frequency of interactions if it's low complexity, high frequency that might be okay to try and automate through a bot. Other than that everything should flip to agent and I think right now we're very early in the AI cycle and so as a business I'm not sure I trust the AI to always have the right answer, right? But it makes a great assistive technology to recommend to the agent this is what you should say and the great thing about that is if the agents know that's stupid and says that wasn't helpful that becomes the input to the learning mechanism for the AI so over time it'll get smarter and smarter but if you want to think about just the role of it now I always use the analogies like a self-driving car I'm not sure if either one of you would want to jump in a car that has no driver, no steering wheel, no controls but there's a lot of great AI technology in a car like lane change assist, parallel parking assist things like that that can make you a better driver so let's make our agents better drivers by giving them those assistive technologies and that's the short term vision, long term who knows but I think if companies are too aggressive with AI they're actually going to create the opposite effect where they hurt customer experience it's the people that make a difference so let's make those people better. That's one of the things that we've heard consistently throughout this event is the empathy factor that the machines can't bring but it's really got to be the humans with the AI to deliver an ideal hopefully optimal experience to whatever customer has whatever issue on the back end. Yeah, in fact Rowan always talks about that as well the CEO of 5.9 and I think he's right from that regard it is about having the knowledge of the customer and the empathy to understand put yourself in the customer's position and this to your point Lisa about CX and Asian experience being tied together if the Asian distress because they don't have the right information and they're trying to message this person or look something up in a database that frustration is going to come through to the customer and that further frustrates the customer, right? So if the agent's armed with the right information they can spend more time focused on the customer and less time trying to find the data that frankly they should have at their fingertips all the time. Yeah, so speaking of 5.9 you recently attended their analyst event. I did. And we've had the executives on the team Jonathan on earlier this week rock star background we're going to have rolling on a little bit later we know him from his Cisco days without breaking any NDAs give us a little bit of the insight as to 5.9, what have they been doing well? What's the new team driving them forward towards? Well, I mean if you look at their stock price since Rowan joined it's more than double so obviously there's some good growth there. I think one of the, I've always believed that it's very difficult to compete on product alone, right? And if you believe this whole world of it is customer experience that's what they do really well. The customers, their customers have a great experience dealing with 5.9. They have a great service organization that makes sure that when you buy 5.9 you have a good onboarding experience that it's set up the way you want it and that services business makes a big difference. Now they've always had that. Now where I think the new executive team has made a difference is helping the company understand the scale, move up market to more enterprises because the needs there are different than down market and so I think they're going to have a big impact on the future of 5.9. Frankly I think a lot of what you've seen for growth in the last year has been stuff that was put in place but I know they're working on a lot of AI capabilities without breaking any NDAs. I can tell you that the demonstrations that Jonathan Rosenberg who's an incredibly smart guy, I mean he might be the smartest guy in this industry was giving around how AI can impact customer experience was the best set of concrete examples that I've seen today because it's really easy to give me pie in the sky hypothetical things but he really boiled it down at a very granular level of this possible, this is possible and I'm expecting over the next year 5.9 customers will see those things. They've done really well in the enterprise market. I think last year in 2018 they closed very, very strongly. Also a lot of growth in their enterprise customers with a million in ARR plus. What are you seeing though in terms of some of the smaller businesses that probably are facing a lot of the same challenges that enterprises are? Is this an area where they can also leverage 5.9 to really dial up and deliver great CX? Yeah well the line has moved up, right? Of people interested in cloud services. It used to be just small businesses and now it's all kinds but I think for a small business you can look like a much larger business. I think there's a lot of companies, people sometimes think it's a little risky to deal with a small company but 5.9 is a very, very valuable tool because by having that information right away as it agents fingertips they're able to actually replicate a large company experience and almost validate that the customer made the right decision using them. So I think up and down the stack for 5.9 they provide value to companies of all sizes today. One of the interesting aspects of what I've seen too is everybody talks about this $24 billion TAM for contact center. I actually think it's a lot bigger than that and I say that because the $24 billion TAM is based on giving contact center people contact center tools but what I've been noticing over the last year is when people buy 5.9 often it's not contact center people using it. It's sales people, marketing people, field service, anybody that needs to customer info is using it. And I'll give you an example. One of the customers that was at the 5.9 day I can't say who they are. They migrated all 50 contact center agents to 5.9 and since then they've added 100 more sales people using the tools. So now we've got 150 people using 5.9 when there was only 50 contact center agents. So you can see the value is starting to spread across the company. And I think that's a pretty exciting thing. Yeah, it's been interesting. We've seen at the show and in some of the interviews that line between kind of unified communications and contact center seems to be blurring. It seems to be that. Well everybody needs that data and the customer info. I actually think TAM is closer to 40, 45 billion to be frank. Anybody who uses a CRM tool should have 5.9 capabilities. Zia, thank you so much for sharing your insights and your energy on day three of Enterprise Connect 19. We appreciate your time. Thank you. First to minimum, I'm Lisa Martin. You're watching theCUBE.


public service broadcasts like the BBC should be thinking about how a public media company should be making an intervention into the digital space in the context of Facebook and the rest of it. Now people online were like, oh, you know, did you know the BBC is part of the establishment?  And it's like, all right, fine. But to an extent, I just think we've now reached a point with the BBC where I'm trying to argue that we can reclaim the BBC for for the public and for democratic principles. And people are just like the BBC.  And I think in the last few weeks, I mean, I don't know if you guys are aware of this, but Andrew Adonis is sort of, you know, the ultimate kind of Blair right, you know, anti-Brexit campaigner has been has been tweeting against the BBC for like for over a week now. And I think there's there has been it's not showing up in polls yet. I've not seen any polls like they were pretty solid like a year ago. But I think there has been a shift of mood on the BBC. And they're I think they're eroding their support base. Ultimately, it's going to be the left who are going to come in and save the BBC and public service broadcasting, not save it as it is, but reform it and protect the values of public service broadcasting. But with this kind of stuff, and you know, how are you supposed to go out there and argue in defense of the BBC, you know, I'm not a critic of the BBC really, I'm just describing the BBC how it actually is, you know, I'm not the books, you're an observer. Yeah, exactly. The book's not a critique of the BBC. I'm just describing what it is and how it works, right? I mean, I have critical things to say about it, obviously, but that's not what necessarily what the book's about. And I think we can address a lot of the problems in the BBC. That is getting a very difficult argument. It's getting a very difficult argument to make with this kind of stuff.  And it's kind of frustrating, actually.


Hi and welcome to the session. I am Neha and today I am going to help you with the following question. The question says A, B, C is a right angle triangle and O is the midpoint of the side opposite to the right angle. Explain why O is equidistant from A, B and C. The dotted lines are drawn additionally to help you. And here is the figure. So let's start its solution. In this figure we have drawn A, D parallel to B, C, A, B parallel to D, C. Therefore A, B, C, D is a parallelogram. In question we are given that A, B, C is a right angle to triangle. That means angle A, B, C is a right angle and thus we can say that A, B, C, D is a rectangle. Do you know why I called A, B, C, D a rectangle? Because a parallelogram with a right angle is a rectangle. We know that the diagonals of a rectangle are equal and bisect each other. Therefore we can say that A, C and B, D are equal bisect each other. Thus O is the midpoint of A, C and B, D. So let's write that therefore A, O is equal to O, C is equal to O, B is equal to O, D. But we need to show that A, O is equal to O, C is equal to O, B. Or we can say that O is equidistant from A, B and C. Thus our final solution for this question is that A, D is parallel to B, C. A, B is parallel to D, C. So in parallelogram A, B, C, D, the midpoint of diagonal A, C is O. So with this we finish this session. I hope you must have understood the question. Goodbye and take care.


Hello people of the internet my name is Johnny and welcome to a FNAF fan game called watch your nightmares now The game job paid for this describes it as 5 minutes and 40s for But with a camera system That's all I know about it. I've seen the screenshots on the game job page And I have I didn't read the description, but I just thought FNAF 4 was the first Game to not have cameras in it. And that's what made it so unique to the original games So and we haven't really properly had cameras since we had this location, which didn't have any We had pizza sandwich didn't have any and we have custom night, but since that's kind of a spin-off FNAF game I don't really count it as In the main line if you know what I mean So I was super excited to see what this was like, so I thought I would play it for you guys So we're gonna hit new game and start a new game Night one no loading screen of nightmare Bonnie outside the door You a music I Don't know how much I like that makes me a bit tense All right, whatever. I'm excited I don't know if it's gonna be like are we still gonna be able to run up to the door or is it gonna kind of be like FNAF one where they were buttons.  All right Freddy will slowly go through one lap through the left hallway to try and enter your room if he appears To be very close to entering your room hold the left door shut until you hear a thud Check the left hallway camera often if you see Bonnie in the hallway close the camera and hold the left door shut until you hear a thud If active Fox will slowly try to leave his closet if he appears to be very close to entering the room Hold the closet door shut for a few seconds to push him back The longer you hold the door shut the farther he'll get he'll be pushed back and then she goes over here Check the right hallway camera often if you see cheek on the hallway close the camera and hold the right door shut until you hear a thud All right, so whoa, I saw Bonnie there Hey, buddy. Actually, no, that's Freddy. I see a top hat All right So it is kind of like It is FNAF one. It's just With cameras, which is weird. I'm so used to pressing S to get out of cameras, but I can't do that now Because this is not Custom night It's 2 a.m. There for the controls have gone away, and I am left to my own thoughts I I think Freddy might be the only one active today besides a nightmare Obviously, he's looking good This is such a cool concept FNAF 4 the only game well not the only game the original. Oh, whoa Okay, thankfully they go away fast Which is always good. Oh, hey, you're getting a bit close there, Freddy Yeah, so obviously Someone was gonna do this FNAF 4 was the first game in the series to not have cameras and it really just makes the most sense to To make a game like this and they did it unbelievably well. They still have FNAF 4 mechanics Just with the addition of cameras. I don't know how close Freddy can get. I'm just gonna close that just in case I Can't remember. I'm pretty sure Freddy makes a thought Okay, apparently he needs to wait a bit more. I keep thinking this actually is FNAF 4 Whoa, okay, that's close Yeah, whatever I'm back here. I go to do this to turn around because that's how you turn around a FNAF 4 But I don't do that because this isn't FNAF 4. This is watch your nightmares Link to get this game on game job down below. I highly suggest highly suggest it. This is really well made actually. This is awesome Wait, it's night one 4 a.m. We've got this 51% power yo I Also do like that. They don't have a phone They have the actual FNAF 4 tips because FNAF 4 changed a whole lot about the franchise It was the it was the first one without cameras and it was the first one without a phone guy Okay, sure. Okay. He takes a little bit of time to go away. I See what it means now when it says check these cameras often Yeah, I like how instead of having a phone it has like the little bubbles Because that's what FNAF 4 had because it didn't have a phone guy. I Also like that. They have the original map as well. Well, obviously they have the original map It's literally the same game just with cameras So I don't think Foxy is gonna be active on this night. I went to hit shift for some reason Foxy, I don't think it's active on night one. I think he starts active Hey, it's got the original 6 a.m. Chime as well. That's a neat touch Awesome. It even flashes the random numbers. I don't know if those are the exact numbers.  Where we where do you want to go? Where do you fancy this this time? I'm a dead end. Huh Freddy you Sure. All right, we back now Maybe Foxy is gonna be active this night, but I I don't know. That's a good question. I think in my head I'm full of these good questions Hi, okay, so nightmare is a whole lot more active I wonder if this game is going to contain in the later nights the Halloween edition characters That would be a really great touch. I've only seen nightmare this night I've only seen night this nightmare Bonnie and Chica appear immediately. I'm pretty sure and then Freddy and Foxy I'm guessing Have stages it appears Freddy has three stages one ways back here one release here And then the third one when he's right at your door. Yeah, that's so he's in stage one Foxy's in stage. Hello Yes, oh They appear immediately So, I mean, I guess they technically have four stages So he's in stage one and Foxy's in stage zero or just not active. I guess you could say It's a bit calm For now, of course. Okay, so it's like he's in Freddy's in stage two Foxy still zero I'm still here. Can I hold the door shut when I'm in the cameras? No nightmare is gonna be so bad on later nights. I Didn't wrong button. This isn't custom night. I Just realized how much of a note I sound when I say all right He's in stage one and he's got like five seconds to go till he's in stage two and then leave me with about 8.2 seconds to react to Bonnie's stage one It's just Ever since oh god, I mean really it was ever since F1 These characters had stages. Well, I guess they want stages. They're more set paths and you can read about that in the God, what's it called the Freddy files? You can learn about their paths. If you don't have the Freddy files You're missing out. It is probably one of the best books about the insights of video games ever and that might just be me Saying that because it's about FNAF But it's a really good book. It teaches you a whole lot about FNAF's development and the ins and outs. Okay, he's in stage two And it shows you all the set paths of people. It's really helpful if you're struggling with FNAF just as a Friendly neighborhood Johnny blocks telling you about The ins and outs of yeah, what your name is. This is a really good game. I love it a lot Hopefully you guys do too Cuz I I definitely am gonna do at least one more video on this and The nights are short as well. So That's really good. So we should be able to beat night two and then night three.  I'll just at the beginning get jumpscared. I guess we would give night three go I'm pretty sure this is you want to go fast, but you don't want to go too fast. They don't see who's there So I'm guessing Fox is gonna get active on night three. He must So bad, isn't it?   Does that say 19 up there or 14?  That's my favorite pastime activity. All right night three So this loading screen doesn't make me think Fox is gonna be active.  Oh God, you were already active of the excuse me I was just oh man nightmare. He started on me so much that he just made me broke So whoa. Hey. All right, so I don't know how many stages Foxy has so I'm gonna need to learn that Okay nightmare. Wow. You got to check on him boys was that that might run Freddy with his stages I'm not sure how many stages Foxy has that would be the answer So it's the longer I thought in my mind when I was holding Foxy's doors I was like, maybe maybe I should close Freddy's door just in case Huh, because Foxy has no thud sound. You just got to wait for how long you think it's gonna take him to leave Or go back some stages. I was like, maybe I should shut Freddy's door But I probably should have yeah, so that was I just hit my calendar So that was watch you in nightmares really really fun game. I'm excited to return to this and I don't know how bad it's gonna get. I don't know if these are all the characters. I have a feeling they're gonna end up adding in Nightmare Fredbearer and then maybe once you're done with this With the original nights, maybe it'll open a Halloween edition That would be super super cool. And if that doesn't happen developer. I'm extremely disappointed in you I'm sorry. I'm being so hostile, but you've got to admit that would be really cool Then again, I don't know how long a game like this takes to make so Sorry if I'm yelling at you and it takes you like so many so long to do this But it's a really really fun game nonetheless. It's it's so fun. That's all I can say and The nights aren't too long, which is really good I don't understand how closing a door joins power, but I'll just let it go Don't know just I don't understand why a child is gonna have cameras in their bedroom and has cameras linked up to Hallways and their closet Huh, that's a bit weird. Maybe I shouldn't question this. Anyways, thank you everyone so much for watching And I'll see you all on the flip side. Goodbye


Welcome back. This is my favorite segment. I tell you I'm getting the zaka meme. This is my favorite segment, inspiration vibe. And you're asking today on inspiration vibe, where is your self-press? Where do you find safety? Where do you feel protected? Where is your self-press? Okay. When you have money, where do you keep it? Guys, keep it in their mobile banking, in their banks, in their circles. Where do you keep your money so that you can feel safe? But actually, my money is safe there. Okay. When you're young, I remember when we were young, there is no way we could share a room with our parents or we could sleep separately.  You're calling on your parents to come rescue you from this ghost or this big animal you've seen in the corner.  Usailo umelalisha apokatikati, I'm like dad, you feel so protected. Feel so safe. Ayapa, here is just the safe place. There is no ghost which can come near me and at home in your house, let me tell you something. I have this friend, we do sleepovers every single time at our different places. So atake kuja kwangu ora, I go to her place. She will never feel safe. She's like, have you locked the door? Even after locking that door, she doesn't even feel safe. She goes back and checks that we've locked, checks the bedroom we have locked the door. That's when she actually feels safe. So this afternoon I'm asking you, where do you feel safe? Where is your safe place? Even in our spiritual life, matter spiritual, how do you feel safe with your spiritual life? Whom do you trust with your spiritual life and the spiritual work? Because most of us desire to grow spiritually. We all desire to live a peaceful life. We desire adelishely to be without any hitches, without any challenges, without any attacks from the enemy. But Paul reminds us that our struggle is not flesh and blood. So because as you lay back and relax and just chill, the enemy behind us is just skimming and doing funny things and crafting and plotting and how to take away that peace views, your peace. So, but do not be afraid guys, do not be afraid despite him being skimming and plotting and doing funny, funny things just to take away your peace. I bring you good news from the book of Proverbs chapter 18 verse 10 to 11 which says the name of the Lord is a strong tower. Okay? That is from Proverbs chapter 18 verse 10 to 11. The name of the Lord is a strong tower. The rushes run to it and are safe verse 11. The world of the rich is the fortified city. They imagine it an scalable world. You know, in the Old Testament, a tower, from the book of Proverbs, a tower was like a warning place of danger or the God that had to shield themselves from danger. So they find safety in that tower. So when the Proverbs is written, the point is that God's name which stands for His character, person and everything that He is provides true protection for His people. That's why when it was written, the name of the Lord is the strong tower. So we run to it, we are safe. It is that tower that He's always watching over for the enemy as He plugs in skin. When you go there, we are safe. We find safety, okay? The word of the Lord God assures us that if we commit anything, I mean anything, we are safe. We commit our life to God. We run to it, we are safe. We find protection. We commit our family, we find protection. Guys are going to do their KCPE and their KCSE.  Gezot, you are safe.  Commit it to God, Gezot. You are safe, okay?  Paul reminds us, this battle is not flesh and blood. The enemy is always skimming on how even to attack your spiritual life.  You find protection in God. To the name of the Lord, which is the strong tower, we are safe to it. So we run to the name of the Lord. We run to God and we are safe. The name of the Lord is our safe place. I'm here to tell you this afternoon that the name of the Lord, the name that is above every other name. Go read that in Philippians. The name that is above every other name. Everything to it. At the mention of it, every name bows. Everything bows to it, including the enemy bows to it. The name that is above every other name is our safe place. So let us run to the Lord. Let us run to our Lord to find safety. So I'm going to leave you with the, with Psalms 91 verse 122, which says he who dwells in the shelter of the most high, we rest in the shadow of the almighty. I will say of the Lord, he is my refuge and my fortress, my God in whom I trust. God bless you so much. Thank you so much for staying with us here on Jinsisaku for the past two hours. God bless you. Thanks.


We've covered many strange and unexplained things which can be found within Egypt. Home to undoubtedly one of the most perplexing structures on the face of the planet, it is a place which also displays erosion from an as yet untold history. Evidence of a far greater antiquity, and obviously its many unexplainable creations. Yet there are still many amazing areas of this once flourishing civilization's home which are yet to be told. One such site which is currently being unraveled is the once lost, submerged city of Heraclean. Also known as Thonus, it was a place long thought to have been mythical, a city of extraordinary wealth mentioned by Herodotus visited by Helen of Troy and Paris her lover, but according to legend mysteriously buried under the sea. Recent discoveries have in fact confirmed that Heraclean was true, not only that it existed, actually know where it is. Successfully uncovering many of its treasures, archaeologists have been able to produce a picture of what life was like in this city in the era of its existence. Although it was long attested as mythical, upon its amazing discovery, the same academia immediately put forward a dating for its apparent submersion, stating beyond doubt that the city disappeared beneath the Mediterranean waves around 1200 years ago. So far they have discovered the remains of more than 64 ships, lots of gold coins, giant 16 foot statues uncovered and brought to the surface, with hundreds of smaller statues of minor gods being found on the sea floor. Slabs of stone inscribed in ancient Egyptian have also been brought to the surface. Dozens of small limestone sarcophagi were also recently uncovered by divers and are believed to have once contained mummified animals put there to appease the gods. Dr. Damien Robinson, director of the Oxford Center for Maritime Archaeology at the University of Oxford, who is part of the team working on the site, said quote, it is a major city we are excavating. The site has amazing preservation. We are now starting to look at some of the more interesting areas within it to try to understand life there. We are getting a rich picture of things like the trade that was going on there and the nature of the maritime economy in the Egyptian late period. There were things coming in from Greece and the Phoenicians, end quote. Another string to a once amazing civilization's bow, we will keep you posted regarding any perplexing finds. Thanks for watching guys and until next time, take care. There are many unexplained ruins which can be found within Egypt. Who built the great pyramids? What was the true identity and purpose for the great sphinx? Countless mystery still swirl around these enormous structures. And no matter how much academic study is pursued within this mystical place, an answer for how and indeed why these monstrous feats were undertaken remains unanswered. The reason for this gap in our understanding we have come to hypothesize is due to a paradigm of understanding. The result of which being that we as a species can only recollect a fraction of our history. A case of global amnesia has beset our kind. And unless those with the ability to see through the fog of established and as such heavily researched areas of our history, we may never solve the most important question of all. Where do we come from? The reason for our growing staunch belief in a lost history is only further compounded by the subjects we research. And indeed, the seemingly impossible and as yet unanswered methods that an ancient clearly once highly capable civilization utilized to achieve such remarkable feats of ancient engineering and our next item of choice is of no exception. As mentioned, there exists a heavily researched and indeed unravelled history which can be archaeologically found amongst these truly impressive ruins. However, although we are led to believe that academia has a handle on the ancient lives of those who dwelled within these structures, there are many areas which tell a different story, and one must question why. Why is there such gaps of explanation? When we are told that much of what these groups undertook has been researched and understood since the time of Edward Carter, why was the Valley of the Kings lost? Who and indeed how were the ancient pyramids constructed? Many of the things we are now under the presumption have been fully explored are merely rediscoveries, completely absent from the ream of writing and hieroglyphics later deciphered in red. The submerged city of Heraclion, for example. An entire ancient city which not only clearly dates from the time of the pyramids, but was also submerged in an event we are yet to be informed of. The rediscovery of this site in recent times is yet another example that the attitudes of those who are granted access to such sites is misplaced. And what we thought we knew about the true creators of said sites is a red herring, a smoke screen, placed down by later surviving and due to these unknown events proven by heavy research far less capable far more primitive as civilization who merely re-inhabited such sites, allowing them to develop to a point where they were not only able to leave their own archaeological legacy amongst these ruins, but also to claim such intimidating works as their own. Such a reality, such a claimed illusion would also have made them a perceived force to be reckoned with, an opportunistic strategy that any critical thinking leader would have leapt at to not only preserve one's power, but to ensure the ongoing existence of their own kind. This posited scenario would also explain why the ancient city of Heraclion, and indeed the Sphinx, the Great Pyramids, the Colossus of Memnod, the unfinished Obelisk, and so forth, remained undescribed within what is claimed as the builder's writings, and why such incredible feats were seemingly silently undertaken. Any explanation as to how these sites were built, such as that of Baalbeck over a thousand miles away, possessed Aswan granite columns many tons in weight, remains a mystery. For one can claim such works as their own, but an explanation as to how they achieved them would not be something they could provide. Who built the ancient city of Heraclion, indeed the entire plateau of Giza? Why is the city submerged underwater, and what happened to those who constructed such sites? It is a pursuit for answers which we find highly compelling. Many civilizations have been and gone here upon our planet, yet thanks to the time within history in which certain civilizations flourished, countless artifacts and historical studies can and have been undertaken into their existence. We are able to decipher their daily lives, their religious beliefs and practices, even their languages. However, in doing so, we have never been able to decode any knowledge or explanation for the countless seemingly impossible ancient feats lost abilities of stone masonry. No documentation found within any hieroglyph, literature, parchment, or other ancient text. Yet pyramids, polygonal masonry, multi-thousand-ton megaliths, along with countless other curious clear signatures of a lost civilization's work exists. And due to this mystery regarding how these sites were created, we have to presume that those who constructed them were placed at a far earlier time within history, one that was prior to a global flood, possibly the aftermath of a near-extinction level event, manifesting as a form of global amnesia and severing connections between continents, possibly for 10,000 years. Segesta within Sicily not only looks the same age as that of the foundation walls of Balback, and indeed the gargantuan megaliths found within the trilithon, but the enormous temple is still standing along with its amphitheater, which, if we look to the still surviving polygonal stage flooring present at the theater within Delphi, a site we have covered in the past, one which is also littered with polygonal walls. We find more support for the theory that these amphitheaters, with their incredible acoustics, are also remnants left by this same lost civilization. Yet we feel the smoking gun are the pertuberances which are still visible within its foundation blocks. It is of no surprise to us that its origins are hotly contested, with many academic teams concluding that it was merely the work of traveling trojans, this regardless of the multi-ton columns that were so perfectly laid, they all still stand to this day. When one considers that pertuberances are found on polygonal masonry all around the world, and that modern stone masons are now exploring interlocking blocks with some such as large LEGO blocks already in mass production. It is no surprise that while many claim it to be Greek, others claim it not, this will not cease anytime soon. Many religious beliefs have gained traction in regard to its original purpose, thus conveniently there is little chance that this contention will move forward. Who built the ruins of Segesta? When did they build them? We find the possibilities highly compelling.