Hello and welcome to today's final Redback webinar for 2013. How to get the most from your iPhone and iPad. My name is Sarah Gonzalez and I'll be your facilitator for today's webinar. So today's webinar is actually hosted by Bernadette Schwert and Nicole McClelland. How are you both today? We're very well. Thank you. Thank you. All right, I'll leave it to you both to get started. Thanks Sarah. How are you going? I'm good. How are you? I'm excellent too and thanks for having us today. And thank you to everyone here on the call for enrolling and taking the time out of your busy schedule to be with us. And we've had a fantastic response to this webinar and clearly there's a lot of iPhone and iPad users out there who need help. And I'm included in that cohort. Now one of the main reasons I thought this webinar would be of value is because I know personally how much time I waste. Just tap, tapping away, hoping that I'll get the function that I'm looking for. And I know if I just keep tapping, it'll eventually pop up. But a lot of it really is hit and miss.  And I always think there's got to be a better way to do this. And I know there isn't. It's lurking in the depths of an Apple iPhone manual. But to be quite honest, I would rather poke myself in the eye with a hot stick than wave through one of those manuals, but no matter how slick and glossy they are. But so I just plot on and I hope for a different result and without actually changing anything, which I know is the definition of insanity. And if it's not that it's definitely the recipe for wasting a lot of time. So if you like me and you use your phone a lot, this investment of one hour could possibly be the best investment you'll make all year. Because you're going to learn some tips that will dramatically increase your productivity and help you get the most out of these incredibly important devices. So let me tell you a little bit about Nicole. Now Nicole is the founder of MS Planet Computer Training. She's a Microsoft Certified Master Instructor and holds her certificate for in workplace assessment and training. She's the head trainer at MS Planet and she's trained clients such as Museum Victoria, Asa Adloy, Tiktop Bakeries and Hitachi Construction Machinery amongst many others. So welcome Nicole. It's great to have you on the call today. Let's get started. Thank you. Yeah. I'm looking forward to it. So as Bernadette mentioned at the start, we're going to go through obviously a variety of things today where we're going to have a look at getting the most out of your iPhone. So just if I bring up our first slide here, I've got a summary of the different things that we're going to go through. So the first one that you can see is we're going to go through the new features with iOS 7, looking at organizing your apps on your iPhone so you can find them a lot better and utilizing the folder structure as well just to make that a bit easier. We're going to have a look at multitasking, spotlight search, which again is another way to find things on your iPhone and also the feature of the notification center. And that actually leads me into our first poll that we're going to ask everybody to participate in if you wouldn't mind in regard to iOS 7. So Sarah, I might get you to kick off the poll if I could. I think Sarah might be attending. Oh no, there it is. Fantastic. There it is. So the question we've got here is have you upgraded to iOS 7? Because we've heard a bit of rumours about it. Some people don't like it. So they're trying to avoid upgrading, which I know Bernadette, you and I spoke about the other day. Yes. Yeah, so we just wanted to get an idea on what people have done in regards to the iOS 7 update that was recently released. So obviously some of the results are starting to come in here, which is interesting. All right, that looks really good. Now interestingly enough, a lot of people have actually said that they do like it. So we've got 52% who said they like it. And then there's 32% who say, yes, they have upgraded, but they don't like it, which is also interesting. And I think that's where they're going to find it most helpful when we start to go through the new features with iOS 7. So we'll probably finish off the poll there. I think, Sarah, that's okay. Lovely. All right. So as I said, I'm going to get into the very first slide in our presentation where we're going to go through all the new features with iOS 7.  So please feel free to go through these with me or obviously just watch it on the screen. So the first one I want to go through is accessing the control center. Now, I'm just having trouble with my first slide. It's not wanting to play the game. There we go. Beautiful. Okay. So the control center. This is a new feature that they added in iOS 7, which I must admit I use a lot of the time. And I'm going to go to a screen just to integrate this one the best. Now, this is just a typical snapshot of an iPhone screen. To get into the control center, you actually swipe up from the very bottom of your screen and you just slide it up there. And what will happen is you'll get this area pop up on your screen called the control center. And it takes up the majority of the screen as you can see here. So if you have a look at what I'm seeing here, there's quite a few icons. Just take your back a second. The screen just took a second to load. Can you show us how we get this up? If you can just talk us through, because the slide wasn't on the screen. Absolutely. Yeah, absolutely. Okay. So hopefully it's on the screen again for you. So I apologize for the delay.  So you just swipe up the top of the screen and it will bring up this panel here. All right. That's very clear. That's good. Now in the panel, you can see there's a number of different icons, which I'll go through with you just to give you a bit of an idea. The first one in the top left-hand corner, just the little airplane symbol there. If anyone's ever traveled and you know they always tell you on the flight, you've got to put your phone off. And they always mention to you to put it into airplane mode before you do so. Now normally in the previous versions, you had to go into the settings, et cetera, to get into that. But now with iOS 7, you can just swipe up into your control center and you can just simply press on that icon in the top left-hand corner. And it's really easy to do. Next to that, you've got an icon there for Wi-Fi. So if you ever need to turn your Wi-Fi on or off, you can do that from there also. And the same for the little icon in the middle there, which is the Bluetooth symbol. Next, so that you've got the little moon and that will just access Do Not Disturb, which I'll actually talk about a little bit later on. And the last icon at the top there is the turning off rotation, which can be helpful depending on what you're actually looking at on the screen. Under that, you can change your brightness, which is also a great thing because sometimes depending on where you are, you might need to make it brighter or obviously dim it down a little bit. If you're playing a song, you can go back to that and obviously access those features, move forward, play, change the volume underneath that. There's also another area at the bottom there for the control center, which I don't know if anyone's ever come across yet. It's called airdrop. And I am actually going to talk about that in a little bit. It's another new feature of iOS 7, so I'll definitely come back to that. But just to cap off the control center with the icons right down the bottom, the last four there, there's the torch. The next one across is the clock. So if you need to access the clock at any stage, quickly getting into the calculator, which I often use, so I don't have to find it in the apps anymore. And the camera obviously as well. So there's some really useful features there that can just give you that quick access. Whereas in the past, you had to sort of delve through your settings, et cetera, to find them. So hopefully everybody finds that useful. I know I certainly use the control center quite a bit. But that, as I said, is one of the new features in iOS 7. Nicole, just while we're changing slides, a few people are still thinking they don't see airdrop or airplay. Is there any reason why they may not? Yeah, that's a really good point. And as I said, I'm going to talk about that in a little bit, but I'll mention it right now. You'll only see airplay and airdrop if you actually have an iCloud account. So if you don't have your own iCloud account set up, then you won't obviously have those two features sitting in there. So hopefully that will work. Is that something we should talk about later, about iCloud? Yeah, definitely. I don't actually talk about it too much in this session, but definitely something that we can discuss further on into the webinar later on. Okay, good. Thanks, Kylie. Thank you for your questions. Oh, we're here, Nick. Another person asked that the old iPhone 3 doesn't take... I presume it doesn't take iOS 7. Can you just talk a bit about if you've got an old phone? It may not take the upgrade. Yeah, it's a bit like a computer, unfortunately. Sometimes the older machines, and in this case the older iPhones, won't take the latest software. And it's just...  And you don't just stick with your old one. So unfortunately, yeah, you do get blocked. I know the 3GS does allow, or 3G, I should say, that does allow iOS 7, but obviously the early models don't. So, yeah, that's something that you'll have to consider whether or not you want to upgrade to a later model. Cool. Thank you. All right. Okay. So the next point that I was going to go through is the calendar view. In iOS 7, it actually looks quite different. I'm just going to, again, bring up some screen dumps of that one just to show you. So in the past with iOS 6 and prior, you used to obviously see your appointments and you obviously had a one day at a time view. And at the top, you tended to just see just that one day. But in iOS 7, when you're looking at a day view, you actually see the other days of the week, which is quite helpful. So if I wanted to jump in this image to the 29th, I could just tap on that up the top, and it would take me straight to that particular date. So that's quite useful. The slide hasn't yet loaded. Okay, that's fine. We might give it a couple of seconds to get you to talk through it again. Yeah, that's fine. And while that is loading, it is the calendar it seems that a lot of people are struggling with. Like my husband, for example, said to me, you know, you've really got to upgrade. And I said, well, judging by your comments that you hate your phone right now, I don't think I'm very inclined to do that because he really struggles with the calendar. So now the slide's yet to come up. So maybe you can just talk us through, or maybe say you could help us on the back end as to why that slide may not be moving. Or maybe it's just me. Is anyone else not getting that slide? Have to wait and see. No, other people can't see it. Okay, well, let's talk through it. Thanks for your feedback, everybody. Yeah, that's great.  But when you go into the calendar, the default view is just to show you a day at a time. It just remembers what your most recent view is. And that's great. That's very similar to what was in the past. But what happens now is at the very top there, it actually gives you a string of dates. And it just tends to show you a week at a time. So it'll go from Sunday to Sunday. And you can then just tap on the day that you want to go to. So if I'm looking at today's date, and I want to go ahead to Friday's date, I can just simply tap on the number for Friday, and it will take me straight to that date.  I'll just maybe get Sarah on the line. Sarah, any thoughts about what we can do about getting the slides to load? Which slide are you after? We're after the calendar. It's just after the control center. Maybe slide eight. Yeah, not actually a bit further down, Sarah, because I've got hyperlinks linking forward to it. Okay. So slide number eight is organized in apps. So yeah, no, it's not that one. Is it further on from there, Nick? Yeah, it is. Yeah, I've got hyperlinks linking forward through. If you could just keep flicking through. We seem to have a little bit of a delay with the loading. If you just click on the arrows at the top, that'll bring up each animation. Okay. Yep. Yep, okay. That's probably going to take a little bit longer, unfortunately, because I've got to get through to the... Sorry, everybody. I've got to get down to the slide. So I actually need to get to slide 21. Okay, so I'll just click on that slide in the thumbnail option. Okay, beautiful. Is that coming up for everybody? Hopefully. Not yet. Not yet. Okay, we've got that delay, obviously. I'll double click on it again just to see if it'll pop up. Are you seeing that now? Not yet. No. Is there anybody else? If anyone else wouldn't mind giving me a comment whether you can see it. There's just a screen dump there of an actual calendar. No change. No. I still can't see. Okay. Here we come. Here we come. Okay, so it's been 2013 November. Is that long? Yeah. Yay. We love to move to here. That's okay. Okay. So start again. What's going on here? That's okay. Yeah, look. It's actually moved ahead on this particular slide, but again, it's just showing you up the top there. At the moment, it's looking at a month view in the calendar. So you can actually see a snapshot, obviously, of the month and all the little dots indicate that you've got an appointment on those particular days. And then just tap on a date that you want to get to, just to bring that up in the day view. The other thing that's new, which is where the little pointing finger up the top there is just looking at is a link back to the year. So if I actually go to that one, hopefully it'll let me move on to it. I have a feeling let's see how we go. There we go. You can see, hopefully now, that it's actually going through into the month. So what I might do is I'll go back to the day view. We'll go back to the week view as well, Nick, if you can, because someone's been asking me how do I get the week view. Yep, of course. So what I've got on the screen at the moment is actually, it's the day view, but it's showing you the week at the very top where you can see the numbers 24, 25, 26, 27, etc. The only way you can actually get a week view in the iPhone or the iPad is actually to rotate your phone around into a landscape position. And that will actually automatically go to the week view. So if you're looking at it in the portrait mode, it will always just show you a day to time. But if you just manually just move your iPhone around to a landscape position, it'll go to the week view. All right. Great. Yeah, it would be worth it. It's probably worth its weight in gold, Nicole, just that one comment. It's probably worth it. Absolutely. Yeah, and once you realize that it can do that, it does make it a lot easier, because obviously sometimes you want to get a bit of a snapshot of what's coming up for the following days, you know, when you're trying to schedule something in. So it's definitely a good idea. Yeah. And David's made a good comment here, Nick, that the iPad shows the week view in portrait view. Yes, because it's got the wider screen. So yeah. Okay. Thanks, David. Yeah, because it is the biggest screen, it's obviously got more real estate, I guess, to show that information. But the iPhone being a lot smaller, you tend to have to put it on the landscape angle, and then you'll see all that information there. Excellent. Yeah. So it does take a little bit to get used to. I tend to just mainly use the first view, which I popped up before, this one here, which just shows you a day, and then the week structure at the top. And I do rotate it around to the landscape to get the week view. Every now and again I'll go into the month view if I need to see something, and look forward a little bit. But I very rarely go to the last one, which is going on the overhead now, on the screen now, where it actually gives you a snapshot of the whole year. But it is an option. So you can just simply go and move around from there. Great. Thank you. All right. Okay. So I'm going to move back to that first slide where we're on up the top here, and I'll just move back through that again. So the next iOS 7 new feature is the camera. Now obviously the camera itself is not new, but there's some nice additions to it, which tend to make your life a little bit easier. So I'm just bringing it up on the screen now. So hopefully everybody can see that and we're not getting that delay. The first thing with the camera, which is really handy, is you can take a photo straight from the lock screen. So if you've got the slide yet. I've got the screen there. That's okay. Whatever you did last time. Can you do that again? Yes. I'm madly trying to do it again. I'm double clicking as Sarah suggested. So is it coming up now for anybody? Not yet. Nope. Okay. Let's see what we can do here. There we go. Beautiful. Are they coming up? All right. Lovely. I'm just going to go back a screen. Is that showing up for everybody, hopefully? Yeah. We've got the 552. Fantastic. So this screen that I'm showing you now is just simply showing you the lock screen. And often if you want to take a photo, it's something that's happening straight away. And you don't tend to have the time to unlock your phone, get into the camera app, and obviously shoot the photo. You want to be able to do it straight away. So the good thing with iOS 7 is in the lock screen, if you have a look in that bottom right-hand corner, there's the little camera icon just sitting there. And you can just tap on that and it'll take you straight into your camera and you can obviously just take the photo without having to unlock it. So I find that really helpful for when I want to take a quick photo. So that's one of the new changes. The other one that I'm just bringing up on the screen now is if you're actually trying to take a photo of something. I don't know if anyone in the past has ever taken video on their iPhone. But if you have a look right down the bottom just above the big circle button, there's a little option there for photo. And I'm not sure if you can see it from the screen dump there, but video is an option on the left-hand side. And pano is listed, which is the panorama view that you can use with your camera, which is kind of nifty. Just allows you to take a really long shot, a nice landscape shot. So there's a few changes down the bottom there. The other one where the little pointing finger is pointing to there are different filters that are available now. So before I even take the photo, I can actually click on those three overlapping circles in the bottom right-hand corner. And it will bring up this screen here for you. Where you can actually see different ways that you can filter the shot. So you might want to take it in black and white or you might want to have a fade effect, all those sorts of quirky things that you can actually do at the point of taking the photo. So some people might like to do that when they're doing it. You can actually also access these features after you've taken the photo. So don't worry if you took it and you think, oh, I wish I had done that in black and white. You can still go back and apply that. So there's some new features here, that you can see in the camera. So again, just coming back up the top of the presentation, the next new feature after the camera is blocking callers. And Nick, before we move on, if people don't see the panorama or circles on their screen, is there any reason for that? The only thing I can think of is if they've not upgraded to iOS 7. So Andrea, Jonathan and Kim, maybe let us know if that's your situation. Not sure. But we'll keep moving. Oh, they have seven. Okay. If you, from down the bottom where you can see video, photos, square and pano, you can actually slide that left and right with your finger. So perhaps you might need to slide it a little bit over to the left-hand side and that will bring it up. That might be an option because normally it should definitely be there, especially if you're obviously using iOS 7, which these people are. Yep. Yeah. All right. So maybe if people are still having issues with that, we could maybe have a chat after the webinar and we can maybe drill deeper into that to see what's going on. Yeah, definitely. Okay, let's move on. Good. Okay, the next one that we've got here is the ability to block callers.  I'll show you how you can actually block callers now, which is quite interesting. Oh, that would be great. Yeah, absolutely. Okay. So I'm just bringing up the screen now. So hopefully you guys will see that in just a second. Let me know. And what should we be finding here? Yeah, sure. There should be a slide, if I can get it to work, sorry, my apologies, where it will actually show you, once you've received a call and you go into your recent call area, it will actually show that up on the screen. So there's a screen at the moment that I've brought up, which is just showing you your recent call. So after you've missed the call, that was on a second ago and it's gone back to the summary. No problem. I'll see if I can bring it back. Yeah, here we go. Back coming up. Yep. Beautiful. Okay. Now what will happen when you're on a slide? Excuse me, two seconds. So this one here, when you go into your recent call, when you see the number that you want to block, there's a little information icon on the far right-hand side, the little I symbol. And if you press on that, it takes you into an area where you've got a variety of options in here. And at the very bottom, there is the option there to block this caller. So what you do is to simply tap on that and it will block that caller from being able to call you from here on in, which can be definitely handy if you always click on it. Very handy. I don't know about everyone else, but I get constantly interrupted with these calling marketers on my mobile. So this will be a great asset. And Mick, I'm thinking instead of going back to the summary, which is causing a little bit of a delay, can we maybe just keep moving through the slides? Yes. I'll see how I go with that because unfortunately... Yeah, I'm not sure if that's possible. That's okay. It will change everything. That's a good idea because it is annoying, obviously. We're having a bit of trouble with technology. Yeah, and you can just verbally introduce it. Yeah, no problem. All right. Now, the next one that I was going to discuss is Siri, which is the voice command feature, which was introduced in the previous version. So it has been around for a little while. But fortunately, Siri has gotten a lot of better. So I don't know if anyone's ever tried to get her to do anything by asking her a question. Sometimes it's always a bit of hit and miss because there's that language where she's trying to understand our accent, et cetera. But there's lots of new capabilities with Siri now, which I find really good. Even things like she can return calls that you've just missed. She can play voicemail back to you. So if you've missed a message and it's gone through your voicemail, you can ask Siri to play the voicemail message. And you can even ask her to read your emails, which I've actually tested, and she does that very, very well. So it's a great feature. If anyone's ever asked a Siri before, I'm not sure. You basically just press and hold your home button at the bottom of the screen and you'll tend to hear a little bit bit pop up. And you can then just give her the command of what you want to do. So if you want to play voicemail messages, you can literally just say to her, play back voicemail. And she will do that.  And the same thing, read my emails. You just simply put in that command and she will read your emails back to you. Wow. Yeah, it's a great feature. It could be there for some time. Yeah, that's right. Have you ever tried using Siri Venedere? I have. I have with mixed success. When it works, it's very satisfying. And I feel like a bit of a yay moment and when it doesn't, it's just frustrating. And I think what's important to mention here to Nicole is that you've got a Siri command sheet of the like the top 20 commands that Siri readily understands and that's available for everyone today. And just to remind at the end, just tick the yes, I want that in the exit survey and we'll send it to you. But I think what's important is that there's some commands that are pretty standard that she really understands and it will be great to have those because then we can see what the possibilities are because I personally don't know what she can do until I play with it. So this is a great opportunity to get that done. Yeah. Fabulous. All right. So the next thing that we're going to jump into is we're going to have a look at AirDrop which is that feature that I mentioned earlier on which is a great feature. But as I said, you do have to have iCloud set up to actually access this one. So I'm just going to move through a few screens here. Excellent. Yes, Nick. One of those, if you wouldn't mind just going back to the Siri screens just to see what those commands are, that would be really great. And while you're doing that, if you can multitask, someone's asked the question, can you block a blocked call? My instinct would say no, if it's blocked, it's blocked. But am I wrong? I'm not sure what they mean by that. Can you block? You know when you've got a blocked call and it says blocked, so you don't know the number. Can you block that? Ah, that's a very good question. I've not actually tested that, truth be told, because normally I've only had to look at it with numbers that actually do show up. I'm assuming if it's coming up as blocked, you probably can't do it because it's blocked before it hits our phone. But that's a great question. I'd have to have a look into that one. Okay. Thank you. So let's just have a quick look at those Siri commands. Ah, yes. Okay. So can you still see the Siri screen? Yes, we can. Yes, lovely. So I'm just going to move through. Now what happens with Siri is if you're not actually sure what to ask her, when you go into Siri, so pressing and holding the home button for a couple of seconds, after a while she'll actually prompt you and help you with these sort of screens. So she'll say to you something she can ask me and she just comes up with a list of suggestions. So if you're thinking to yourself, I'm not really sure what I can ask her. You can just pause a moment and it will just tend to scroll through different options here. And it might just help you with what you need to do. But as you said, Bernadette, I've got a little sheet that people can get access to at the end of the webinar, which will actually come up with some really useful commands that they can give to Siri just to get into common areas that are quite useful. That's very powerful. Thanks, Nick. Yeah. Yep. All right. Now the next one is we're going to have a look at the airdrop feature, which again was the other new feature. Now again, hopefully you can see on the screen the next slide.  That's actually my little puppy. So what I want to show you here with airdrop, it's a great new feature that they've added, which basically just allows you to share things with other people. So you can share photos. You could share websites with other people, contacts, all sorts of different things. So rather than me having to get this photo and send it via a text message to someone I want to share it with or even emailing them, I can use airdrop.  That's called your share button. Okay, Nick. I might just jump in here. Yeah. That's a case of people commenting. They're not seeing the pic. Is there any reason why that might not show up? No, it's showing on my screen. So I think we just got it now. Beautiful. Oh, I've got it now. Thanks, everybody. Thanks for your feedback. Thank you for your comments, everybody. Okay. Yeah, it's really appreciate it. Just to go through that. In the bottom left-hand corner, there's a square with an arrow pointing up and that's your share button. So when you actually click on that, what will happen is it brings up this panel and it's got the option to message people or email people, et cetera, this photo. But just above that, you can see I've got some four images there of Angela, Bridget, Ken and Fritz. And I can actually select any of those people there to share this photo with. And it just sends it via Wi-Fi or Bluetooth, whichever one you happen to have connected. And it will then just share it that way. So rather than me texting it or emailing it, I can do it instantly with this option here called AirDrop. So I'm assuming, Nick, that these people, Angela, Bridget and Ken and Fritz, have to be in your address book or contact in order for them to show up clearly? Yeah, they do. And they also, in order for AirDrop to work, just to go back over what we mentioned earlier on, you do need to have an iCloud account. And then you'll be able to obviously access this feature. And as long as they're near you, it won't be a long way away. It won't work that way. They do have to be near you. And then they'll actually show up in the AirDrop area. Okay, so one of the questions coming through is how will the other people receive the photo in what context or folder? Fabulous. Excellent. And here's a slide I prepared earlier. Thank you very much. You can see here, this is a snapshot of what the other person would see. If someone wants to share something with you via AirDrop, you'll get this similar image popping up on your screen. And it will just tell you the name of the person who wants to share the item with you. And you have the ability to either accept that or decline. So you don't have to take on what they're sending you. You can actually say, nope, I don't want it, and obviously decline. Okay. And can you show multiple photos at a time? Yes, you can. So in the previous screen, I'll just go back one. Can you see at the top with the image of the dog? Oh, yes. There's a little tick there. And if I want to share others, I just simply tick those as well. So any of the other images I can see up there, and I can swipe left or right to see more, by the way. Okay. I just simply tick them. And then I can nominate, obviously, to AirDrop them with those people. Fabulous. Great. And they show up as one image or do they scan through on the person's phone as text? That's a good question. So they'll get this screen popping up where they'll actually have multiple images showing. And they can then go and accept or decline them from there. Excellent. Great. Thank you for the question, Brian, you know. Yes, absolutely. And Jerry's asking, how do you set up an iCloud account? We might save that to the end. Jerry, if that's okay, that's a little bit more detail. I'm happy to stay on the phone afterwards. And Nicole can help you out with that. Thanks, Jerry. Yes, absolutely. All right. Now, the next thing, that's also another new feature with iOS 7 is the ability to view multiple web pages. Now, you did have that capability earlier on, but it looks slightly different. So I'm just bringing up that screen now. So hopefully you can see it. It's called apple.com at the top. And it's... How do we get this screen, Nick? How would we get this one up? This is the million-dollar question today, isn't it? Yeah. All right. So let's see if I can get it for you guys. Can you see it now? We've got apple.com. We can see it. But I was just curious, how do you get this... Oh, sorry. You just type in apple.com. This is just a web page. Yeah, sorry. My apologies. This is going into Safari. Okay, great. So it's just going to be surfing. And I've just happened to have got a screen done here at apple.com. Got it. But it could be any web page. It really doesn't matter. Yep, yep, yep. But more often, quite often when you're obviously surfing way in Safari and looking at different web pages, you tend to have more than one page open that you need to get to. So what happens now? In the bottom right-hand corner, you can see those two little overlapping squares. Mm-hmm. And that actually takes you in to see any open page that you've got. So you can see I've got a bit of a screen dump here of three pages that I've been to in Safari. So without having to close one down, I can access each one. So if I wanted to go to the one at the very bottom, I'd just simply tap on it. And that would bring that up as my main page that I'm looking at in Safari. So it just simply has the ability to go and have a look. Now, you could do that in the past, especially with the iOS 6 version earlier, but you were limited to eight. So you couldn't actually have any more than eight web pages open at once. Now in iOS 7, you are unlimited. So you could literally have a whole little filing cabinet listed in there of different web pages that you can get back into. Mm-hmm. Very nice. So that can be quite helpful. If you're like me and you've got more than one thing happening, different web pages, it's just good that you don't have to close them down and have to re-type the address in each and every time. Great. So that's quite a useful one. Yep. All right. Now, I'm going to bring up another screen now, which I'm hoping you will all see in a moment. It will be titled Keynote at the top. Yep, we've got that, Nicole. You've got that. Lovely. Seems to be really good now. This screen. Yeah, this screen is just from your app store. So I'm sure most of you have probably been into your app store before and searched for apps that you would like to purchase. That's one of the main benefits of using the iPhone and iPad. Obviously, all the millions and millions of apps we have available. Now, sometimes when you go in there and you do a search on one, and I've just got the example here of Keynote, you might look at the price and you might think, no, I don't want to buy that right now, I want to wait and read a few more reviews. Whatever it happens to be, what you can do with the icon I'm pointing to at the top here again, which is that square with the arrow pointing up, the share button, you actually have the ability to add it to your wish list, which is kind of nice because after a while you forget which apps that you've been to or which ones you're interested in perhaps purchasing. So by adding it to your wish list, it just simply keeps a record of that, and you can then go back and have a look at it later on and decide when you're ready to go and purchase them. So that's another new feature that they've added in for the App Store. Obviously trying to promote that we buy. Yeah, yeah, very self-interested, but helpful all the same. Yeah, that's right. All right. So yeah, hopefully a few of you might use that. I'm not sure if that will be helpful, but it's a good idea, definitely, because I tend to forget which ones I've gotten in there. All right. There's only a couple of other things to show you with iOS 7 before we move on to some other features. Just one quick question. Yeah, sure. David's saying he doesn't have that button. The share button up the top. The share button, David, is it? He does.  Exactly, exactly. So well done, David. That's really good. All right. There's a feature, a couple of the two next features I want to show you with iOS 7 actually could drain your battery a little bit, so it's probably quite important that you perhaps look at these options and, as I've done, I've actually turned them off. Now I'm actually just coming back up the top of the screen, so I do apologize for jumping around a little bit here just so I can get to the screen that I need to show you. And the first one I want to show you is for background refreshing. All right, so hopefully you are seeing this screen. It's just a setting screen. Are you seeing that Bernadette? We've only got the summary screen. The summary. Okay, no problem. I'll force it to move forward again. Are you getting that now? Yes, we are. Yep, beautiful. Okay, one of the things that Apple have introduced for iOS 7 is this background refreshing option, which basically means that any app that you have running is refreshing its content all the time. Now, obviously, because it's doing that, that can drain your battery substantially. Things like your location. So as you're moving around, it's always updating your current location. Even if you have Facebook as an example, so a social media site, even though you might not be looking at it, if it's still running in the background, it'll be constantly refreshing it and bringing up updates, et cetera. So one thing I would recommend just to save your battery life, which is always so important, is probably turning that off. So what I've got here on the screen is just the settings screen. So I've just tapped on the settings icon. And you then just go into general. Now, from general, right at the bottom, you'll see there's an option there that says background app refresh. And when you tap on that, that will give you the ability to turn that off, which is definitely a good thing, because as I said, otherwise it is going to drain your battery substantially. So that's one thing that you might want to have a look at doing. It's a great idea and concept, but unfortunately it does drain the battery a little bit. All right. Now, another one that's also good to perhaps turn off is auto updates of auto installation of updates to your apps. Now, some of you may be aware, you often get updates coming through with different apps that you have. And usually it's your choice as to whether or not you want to update or not. Now, in iOS 7, by default, it actually turns on the ability to update them automatically. So in the background, again, it's constantly searching for updates and installing them when they're there and available to you. But again, that's something that could drain your battery. So it's possibly a good thing to turn off. So I'll just bring up that screen for you. So if you'll just bear with me for a second. Do you have many apps, Bernadette, just while I'm bringing that up? Oh, I've only got about 3,000 of my son's games. That's pretty much what my son is filled with. And that's about right too. Yep, absolutely. Yeah, yeah. Games for the kids. Yeah, definitely. Yeah. But in fact, he's the one who's taught me a lot that I didn't know. So, you know, when in doubt, turn to a seven-year-old. Yes, absolutely. Because I have no fear. They just get in there. You are so right. Yeah, yeah. All right. Now, just again, I've got up another settings screen here and it's got at the top there, iTunes and App Store. Are you seeing that, Bernadette? Yes, lovely. All right. So I've just gone into settings and you can see obviously iTunes and App Store. So if you tap on that, it then just takes you into this area here and you can see just underneath where it says Music, Apps and Books, it's talking about updates. And it does have a little blurb underneath that saying automatically download new purchases, including free made on other devices. So it's talking about just installing those updates automatically. And as I've done, as you can see on my screen, I've actually turned it off. So I've slid that little circle over to the left-hand side to turn it off because I don't want it to be updating my apps all the time. Because again, I'm trying to reserve my battery. I would rather control that when I'm ready. So that might also be another good thing just to have a look at. Good. All right. Yeah. So that's basically a summary of all the new features with iOS 7. And there's quite a few good ones in there. I actually quite like the new version, but it does take a little bit to get used to like anything. But hopefully that will help quite a few of you who have upgraded and haven't seen those features that you have held off upgrading. Yeah, just because you weren't sure about what the new ones are. So yeah, be good to see how you go with that. Good. Good. So that's next. What's next indeed? We're now going to go through some nice little tips and tricks when working with the iPhone just again, just to make your life a lot easier. And the first one I've got here is going through organizing your apps. So can you see that screen, Bernadette? Like we're here? No, we've got organizing apps as the... Beautiful. Yeah, that's great. Okay, so as we've just been talking about, obviously there are a gazillion different apps that you can download to your iPhone and your iPad. And after a while, you just get so many that it's quite hard to define where they are. And all the ones that you've just installed always get put to the very end. But they might be the ones that you want to see on your first screen. So some of you may have seen this before. So I'm just bringing up a slide of a typical screen in an iPhone. So hopefully you can all see that. One of the things that you can see just down the bottom of this sample screen is what they call the dock. Now, this snapshot is actually of my screen. And down the bottom in my dock, I've got phone, mail, safari and music. The great thing about the dock area in an iPhone is that it stays there all the time. So it doesn't matter how many apps I've got. And as I'm sliding back and forth just by swiping from the right-hand side of the screen to the left, it will actually keep that area down there, which is really, really good. So I'll show you how you can add ones in there in a moment. But just above the dock, hopefully you can all see there's a sequence of little dots there. And the very first one is a solid white color. The others are sort of a faded gray, bluey color. That just indicates how many screens I have of apps on my iPhone. So some of you will probably be like me and you'll have lots of dots down the bottom there. Some of you may only have a few. It just depends on how many apps you've got installed. So what you can actually do, if you want to go and see all your different apps, some of you may know as the icon just showed there, you can swipe from right to left and it will bring up the other screens. If you want to organize your apps as in change them around, maybe put them into the dock, et cetera, you actually need to go into edit mode. Now the way that you're actually going to edit mode on an iPhone is you press and hold on one of the apps. So it doesn't matter which one it is, you just put your finger on it and you press and hold for a couple of seconds and your apps will start to jiggle. Now I can't demonstrate that with the screen dumps here, but you'll see something similar to what I've got. They'll start to jiggle and you may notice some of them actually have crosses in the corner like the screen I have up here. If any of you are seeing those crosses, that just simply means that that's apps that you've purchased and downloaded and you can actually delete those apps if you no longer want them on your iPhone or your iPad. The ones that don't have crosses are default installs with the iPhone software so you can't remove them. So they obviously do have to stay there.  So if you want to move it up between a couple of other apps that are sitting there, you just slide your finger up to that position and the others will make way for that app to sit in there. And it's the same for down the bottom in the dock area. If you want to move an app down there because you want that available to you all the time, you just again simply press and hold and slide it down the bottom of the screen. But you can only have four in the dock on the iPhone. So you have to obviously think about which ones are going to be the most important ones to you. Nick, I have a quick question. I heard a rumour that when all those apps are jiggling, if you press the control button, I'm not sure which button, it can delete them all. Is that true or not? Well, I would first ask what's the control button because there's no control button. Well, you know the little control button, the one, the major. Oh, the home button? The home button, yeah. Okay, the home button down below. That's a very good question. Not something I've tested. And I would probably say no to that because what I was going to say is normally once you've finished arranging your apps into the order that you're happy with, you then actually just press the home button once so that big circle button at the bottom and that confirms all the changes. Oh yeah, I don't know what button it was then but if that's something you've not heard then it's probably not true. Yeah, I've not heard about it. That would be quite dangerous, I would say. Yeah, definitely. So yeah, no, I've not heard about that so yeah, interesting to see if anyone else has. Yeah. And Sharon's asked a question, if you want to change an icon to another page, do you just hold on to the app and swipe it over? Great question. Yeah, so you just, you press and hold with your finger and you keep sliding it to the right and it will then bring the next page into view. It sort of comes in quite quickly and then again, you can drag the app exactly where you want it to go. It is a little bit temperamental sometimes doing that. I try to try and aim for the bottom right-hand edge that I find that's the best place to drag it to. So just above where I've got music there, so not in the dock area but just down in that bottom right-hand corner if you aim for there when you go to slide onto the second page and the third page, et cetera, that just makes it a little bit easier. Okay. Cool. Yeah, but it's a great idea to arrange them and in a second I'm going to show you how to create folders as well which again, just makes your life a lot easier. I've got an example of a folder on this current screen we're looking at called Utilities. It's in the second row at the top there, third one in and it's a great way just to organise your apps because as I said after a while you're going to get lots and lots and lots and you might just want to combine like apps or similar apps together. I've got another one on my screen there called Banking.  So I'll go through how to create folders with you as well. All right. So I'm going to move on to the next slide which as I said is the Folders slide and I'll just bring up some screens of that one also. So this is again accessed when you're in the Jiggle mode. So once you've pressed and held on the one of your apps for a couple of seconds and they start to jiggle. So I'm looking at a screen now where I've got again different apps listed on here, YouTube, Pinterest, etc. Are you seeing that one Bernadette? We are. Yep, thank you. Lovely. All right. So what I'm going to show you here is how to create a folder and I'm going to use my Virgin Australia app down here where the pointing finger is.  It stores your boarding passes and things like that. I find it really useful. Now when you're in Jiggle mode, so you're in Edit mode. So you've pressed and held on your home button for a couple of seconds so they start to jiggle. On the app that you want to combine you just again simply press and hold with your finger and you slide it up towards the other app that you want to combine it with. So you'll see it'll start to demonstrate that now on the overhead here. Once you get really close, you'll actually see a bit of a grey border around the outside and that basically shows you you're in the right spot. You're just about at the place where you can put it into this particular folder. And then it will bring up a similar screen to what I've got now. It actually shows, obviously everything in the background goes faded and it just shows you the two apps at this stage that you're combining together. So I've got my passbook there and I've got Virgin Australia listed next to it. And you can just repeat that over and over for however many apps that you want to do, which is really helpful. In the past, you were limited to only having 12 apps, but now in iOS 7 there's no limit. So if I had a lot of different travel apps that I wanted to put in here, I can just keep adding them. And I'm not sure if you can see actually at the bottom of this folder area, there's again those little dot icons. And that's indicating that I would have more apps on several pages. So a bit like the concept we saw before on the home screen. The other really good thing with folders is you can rename it. So if you don't want to call it travel, because it will always suggest a name to you, you can actually tap up the top there and you can manually edit that and change it to whatever description you like. I've got one for my kids games and I've called it kids games. So it just makes sense so that you can obviously find out where they all are and access them really easily in future. All right. So that's the next thing. Yeah, really handy feature to use with folders. And you can do that by the way for those people who are on iOS 6. It's exactly the same way of creating them. I've just bring up a screen now of what it looks like for you. So this is a sample one here. It's dummy up the name of entertainment. But again, you could call that whatever you like. It just looks a little bit different. And as I said, you are limited to only having 12 apps in there. But you still have that capability even if you're not on iOS 7. Sorry, Benedict. I'm just taking a check on the time. We've got about nine minutes left. So are we still on track? Is there anything that you really want to focus on? No, we're still on track. Thank you for asking. Yeah, I'm going to move on to the next one now. So the next one I want to show you is multitasking, which is a great feature because we have so many apps of basically managing all of the apps that you have open. So some people don't realize that when you're working with the iPhone and you go into an app and then you come out of it by pressing the home button, that app is actually still running in the background. And after a while, obviously you get a build up of a lot of different apps running. So what you can do is you can easily get into those apps that are already open. That's one thing you can use with multitasking. The other one is you can clear those apps that are running out of the memory again just to help you save your battery life and things like that. So the way that you get into multitasking is it doesn't matter if you're on iOS 7 or if you're on iOS 6, you press your home button twice. Now, if you're in iOS 7, you'll actually see the screen I have on the overhead here now, where you actually see a bit of a snapshot of each of the apps that you have open. So it actually shows you a bit of a panel there of what the app was, and you can see them in a lot larger screen. Whereas in the previous version, they came up a little bit differently, which I've got a screen for that in a moment. Now, what you do here is when you want to go on... If I wanted to go to my phone, for example, which you can see here, if I wanted to bring that back up, I could just simply tap on that and that would bring that back to the foreground. But more importantly, if you want to remove something out of your memory, what you can do is once you see it in here, again, you just slide and swipe up off the screen. Now, this is the new feature with iOS 7. So I'll demonstrate that now. So if I wanted to get rid of this app store where the pointing finger is, if you can see I'm just sliding my finger up and off the screen, and that actually then removes that from the memory. So that helps to save my battery, as I mentioned before. If I just show you for the iOS 6 and prior version, this is what your task switcher screen will look like. So it does look a little bit different, obviously. And you just tend to see the icons of the apps that you have open. And if you press and hold on one of them, again, you'll get that jiggle mode like what we've been talking about, but you'll see a red circle in the corner. And if I decide that I want to remove my music from the memory, I will just press on that red circle and that will delete it out of the memory. It doesn't delete the app, it's just deleting it from the memory. All right? So it's a good thing to do, because as I said, obviously, after a while, you get lots and lots of apps open. Nick, there's a lot of questions coming through that are quite specific. Yes. What I sort of might do is maybe hold you on the line for 10 minutes after the day. But anyone who's interested can stick around. And if not, people can go. But I just want to make sure you get through what you've planned for today. So thanks for your questions, everyone. Please stay around on the line if you want detailed information. Yep, absolutely. All right. Now, the last one that I will go through with you at this stage is doing a search. Again, some of you may have done a search in your iPhone before, but using what we've been talking about, we get lots of apps installed on our screen. And it does get a little bit frustrating trying to remember where are they all, even if they're tucked away in folders. You want to be able to quickly access them so that you can get into them, do what you need to do, and then get on with your daily business. So to access the Spotlight Search, if you're in iOS 7, I'll demonstrate that one first of all. So I've got a screen up here. Again, just a typical screen on your iPhone. And there's a little pointing finger at the top there, just pointing down. Now, what you can do from any screen on your iPhone or your iPad in iOS 7 is you just simply swipe down. So I'll demonstrate that here, just swiping it down. And it brings up a little search area at the very top. And you simply just type in what it is that you're searching for. Now, the really good thing is you can search for lots of different things. It's not just apps. It could be a contact. It could be music, a song that you want to go back and play, all sorts of different things. You just simply start to type in what it is that you're obviously looking for. So in this next screen that I've got here, I've just typed in M-U-S. And it's just quickly brought up a snapshot of any contact that has that description in it and also underneath that any apps, et cetera. So it's a really useful way of finding things, as I said, so you don't have to keep swiping back and forth and looking in folders for those apps that you want to get to. If you're on iOS 6, you access it slightly differently. You have to be on the very first page of all of your apps. So what they call your home screen. So the very first white dot. And you actually then swipe from left to right. And it will bring up this screen that I've got here on the overhead. Again, you simply type in what you're searching for. And again, it will come up with a list of options that will match what you've typed in. So you can still do a search from the previous version. That's no problem. Just obviously a little bit different. You have to be on the home screen in order to access it. All right. So have you ever done a search before Bernadette? I have, yes. I find it very useful. Yeah, it is good. Yeah. And sometimes you tend to forget because you're so used to just swiping back and forth trying to find something. Yeah, that's right. Yeah. But it's a good technique just to use. Yeah, obviously just to help you a little bit. Yeah. All right. Well, that pretty much brings us to the end of what we're all going to go through. So, amazingly, we've gotten there very quickly. Time flies.  That's right. And there's been a lot of questions coming through. So I would love to have you stay around on the line if you can. Yeah, absolutely. And Nick has to ask you these questions. And just before we go to the poll, I just want to let everyone know that if you liked what you heard today and you think that what Nicole was able to add was valuable to you, then firstly, there's the Siri command sheet. And there's another e-book of that iOS 7, which really contains a lot more about what we've talked today that she's really happy to give out. So just remember to tick that box in the survey and also to let you know that Nicole and I were putting on a three session webinar in early February. And they're one and a half hours each. And the three webinars will be touching on the things that you really need to know in addition to what you've covered today. So just, Nicole, can you just touch on the three topics that we'll be covering in those webinars as one and a half hours? Yeah, sure. The first one that we're going to go through in session one is just looking at typing and editing. Because often you're transferring data from an email to another email and things like that and just doing that much more effectively. Things like cut and paste, copy and paste, et cetera. So that was session one. Session two, we're going to get into working with your mail and more importantly staying organised with your mail so that you can keep on top of all your emails coming in, particularly if you have multiple email accounts because sometimes that can get a little bit out of control. And the last session we're going to have a look at was using the calendar. So creating invitations, meetings to invite other people and just again generally staying on top of your calendar bookings. And also we're going to talk about managing e-books because sometimes you'll get PDFs or documents sent to you in emails and also how to manage those the best that you can. Thanks, Nicole. That's going to be a fantastic series. It's going to be one and a half hours per session and a lot of the half hour at the end will be about your Q&A. So like today you've got specific questions that you'd love answers. So we're going to have the open forum at the end and indeed throughout. But I just want to, you know, if you like what you saw and you thought that Nicole was a great trainer with our person, I think she's amazing. Very detailed and very specific. Please join us in the chat and we'll be sending you an email if you'd like with more details about that. So let's jump onto the poll and finish off. Okay. So the last poll that we were interested in seeing is getting people just to give us a bit of feedback on what you found would be the most beneficial of all the topics that we covered today. So the things that you definitely think that you'll start to use or play around with a little bit more. So we're starting to get some feedback now and the great thing is that what's new in iOS 7 is obviously a really popular topic, which I thought it would be because there's so many new features in there which are really helpful. And also Spotlight Search, which is again a really good one. That's coming in at 40% of interest and increasing as I'm looking at it on the screen. So that's fabulous. And it's good that there's, yeah, everything is actually coming up as a point of interest which is really good. Because you just want to make sure that you're using it the best that you can. We all know how to make a phone call and those basic ones, but there's so much more to it like anything else. Well, I think what we forget, Nicole, is it's really a computer. I certainly forget that it's a computer and I think it's just a phone. And we've just scratched the tip of the iceberg, I would suggest today as to what's possible. And if you don't like the manuals like I don't and you really want to tap into Nicole's brain, please join us at the webinars. But I'd just like to take this time to say thank you to Nicole for your wonderful presentation. I found it really valuable. It's given me a lot more confidence using the final light to thank Sarah and all the guys at Redback who have delivered yet another wonderful webinar to us and we just appreciate your amazing technology and service. So thank you. And thank you to you all for joining and for your wonderful feedback and contributions and everybody's helping each other. So it's been a lovely hour and thank you for spending it with us. We'll sign off now and if anybody would like to stay on the line, Nicole's going to stay on the line and help you out with some of your detailed questions. So anything for you to say, Sarah? No, not at all. I'd just like to thank the two of you for a very inspiring and informative webinar. It's been great hearing all the tips and tricks from the experts. And just a quick note to everybody when we close down the webinar to actually complete the exit survey and once that's completed, we'll actually send you a follow-up email with the recording and Bernadette will also send you the guides that we spoke about earlier today. And Nicole, is there anything you'd like to finish off with? No. I'd just like to say thank you to you both and thank you to everybody for joining in and listening because obviously there's so many great things to know and I could have waffled on for much longer than an hour but hopefully that's a good starting point for everybody. So thank you very much for your time. I really appreciate it. Oh, that's great. To everyone asking yes, you will get the information. Just tick the box so that gives us permission to send to you. Okay, so please do take that survey and tick it and we'll be able to get to all the information. So on that note, I'll say goodbye to everybody and Nicole, I'll leave you to stay on with a few people who might have some detailed questions. All the best, everybody. No, that's fine. Thank you. Bye-bye. So if anyone does have any questions, just feel free to type them into the messages box and we'll stay on for the next few moments and answer them. So Sarah, can they hear me speaking or do I need to respond by typing as well? Everyone can still hear you. Ooh, lovely. I better behave myself.  Now, Sharon's asked a question there saying she missed the control centre. Can you tell me where to find it? So Sharon, if you're still on the line, you basically swipe up from the bottom of your screen up towards the top and it's only available from iOS 7. So if you're in the previous version, you won't be able to access that. Lovely. Good. Thank you. Sharon got that. That's good. Good. There's still a few people left on the line. Yeah. Maybe talk about iCloud. Nicole, how do people get onto iCloud or Cloud Share? Yeah. Basically, you've got to go and set up an account for it. So that's the first thing. You can actually go online. You can do it from Safari on your iPhone if you want to or you can do it obviously from any computer. It doesn't matter. But you can just go to iCloud.com and you can then go in there and actually set up an account. It's a good idea. Actually, I've obviously got one and there's lots of different options that are available with it. So I know with my iCloud account, it means that everything is synchronised. So I can have my calendar, any appointment that I put into my calendar is automatically uploaded to my iPad, to my iPhone, onto my PC and Mac. It's all synchronised, which is great. I don't have to go back and retype in appointments, etc. So that's the best thing. Generally, when you go and install an update to iOS, whichever version it is, it tends to ask you, do you have an iCloud account? And from memory, it does have an option to go and create one. So you could also do it from there. There's any other questions that came through? Yeah, sure. Oh, it's okay. Just asking about the survey. Yeah. Yeah, I think no one seems to be typing right now. Mm-hmm. Yeah. Okay. Yep. Well, good. People know to get in touch with me if they have anything. My email is there, everybody. So if you have any follow-up questions, and Nicole, what's your email address? Would you like me to put that into the... Yeah, sure. That would be great. Yep. So... Read it out for me. I can give it to you now. So it's Nicole, N-I-C-O-L-E... ...at... ...MS Planet. So M for Mary, S for Sam, planet.com.au. Okay, great. That's gone. Anybody wants to ask Nicole a direct question or specific question, they can email her direct. Mm-hmm. And I'm sure you better help them out. Yeah, no problem. Good. Excellent. No worries. Okay, well, Anne, what's the benefit of an iCloud account? And Brian's saying, I have a problem with storage, any hints or is there something you'd rather take offline, Nicole? Yeah, look... And just as I was saying before, with the benefits of an iCloud account, it just keeps everything synchronized. So as I was saying, you could have emails on your iPhone and that will transfer over to an iPad automatically and also to your PC or Mac. So that's the main benefit. And also you get those other add-ons, like the airdrop that I was talking about before, etc. Yeah, probably in regards to problem with storage. Yeah, I guess you just got to keep on top of how many things you have installed on your iPhone, depending on how much memory you've got, etc. So yeah, it's probably something I could probably answer more offline, I guess, with that one. Cool. Okay. And I think the same with Brian's storage, any hints. There might be something you might want to take offline. Yeah. It could be a little bit more detailed. All right. It seems the survey page is being redirected. Hopefully that will work. Well, on that note, thank you, Nicole. Thank you to everybody still on the line. Thank you. And have a lovely day and hopefully we'll see you on the next webinar. Okay. Bye-bye. Thanks.