Don't keep broke with it. Hey everybody. You should be a Dodger fan. Forrest and Sean here ripping four boxes for Jeffrey H, two 23 prism hobby football and two 2019 bone draft baseball jumbos. That's right, dude. Let's hit an Adley a gun or a Corbin out of one of those boxes. Please and thank you. Come join us Vaughn. Come have fun. It's so easy Vaughn. You just have to. So easy. All right, let's do these 19 draft jumbos. I believe no paper ships. I'll try to find some of the better papers, Jeffrey, no paper based ship. But if I see some nice ones for you, Jeffrey, I'll pull them up. Dude, he's a Montreal Canadians fan. He's just built to root for failed teams, Jaguars, Patriots. All Vaughn has is the Celtics. They ain't won one in a while. They get close just to ruin it. Let's go LA. Here we go. Let's see it. Let's see it. Lipschitz Kelly. That's true, Timmy. Come on. Come on. There's no hope for us, Vaughn. Armani Smith, refractor Owen Miller, first auto Michael Bush. That's a pretty solid one, actually. Michael Bush, first woman base auto. Solid start for the auto, Jeffrey. Let me find a real monster hitting here. That was a stat, wasn't it? Forget about stottin' this. Paper Adley. And Gunna Henderson. Light blue to 499. Paper Joey Bart, refractor Matthew Lugo, Golden, Guardian's D-Bax World Series. How many people do you think Sean and I are actually going to be Dodgers fans? Jal and Isbell. I want to troll everybody. Light blue, chrome, D'Son Brown for the Blue Jays. I'm definitely going to box score watch. I'm definitely going to do that. I'm going to compare. How much more fun would I have if I actually was a Dodger fan? How much more fun would I have? Do a comparison. Like, man. Or I looked at Red Sox score and I got sad. So the Dodgers, Peter Rockies by 14, and a little better. Fractor is Fletcher and Spencer Steer, Twin Spencer Steer, of course.  Like what the hell's wrong with that? To be fair, though, in the NL playoffs, I will root for the Dodgers. Being honest, I will. Especially once the Red Sox are out of it. Gore, Vreeling, Green, Alec Minoa auto first one went to 99. Right at the All-Star break. You're out. The All-Star break. I think we'll get into August, not being officially eliminated.  There you go. Fractor of Wenzel, Campbell, Sparkle is Jake Gunther. Not Jake Guthridge. We're Jake Gunther. The Rays. Guthridge, Jake O3. Guthridge, Jake O3. Forgot Josh Young is first in this, too. Carol Pabracine. Fractors of Grayrod. Who's that? Freeman. Purple to 250. Julio Rodriguez. Fractor of Jensen, Kessinger. And first moment. I thought there was going to be an auto. Never mind. Moving on. Fractor, Dane Dunning. Castello. First one auto. Blake Walston. Josh Young. Chrome. Is that a red chrome? Red paper? It's red something. It's all this chrome or paper. This design is strange. Fractors of Rivera, 80. First red paper actually. Williamson. And it is. To five. It's Matthew Thompson. First one with red paper. Gunther. Fractor. Dollard. That's Thomas. Oh, Dillard. Not Dollard. Ducksackies. Sly Blue Chrome. Stay thirsty, my friends. Ducksackies. Let's see a monster in the second one here. Walston's a decent name. There's a carol paper. He's still around. Noah Song and McCann refractors. Just thought first chrome in there. Gunner paper. Fractor of Lewis and a Glen Allen hill. Black auto. Tyler Callahan at a 75. Black refractor auto. Slayton. That first stack as well. Just like I thought. Fractor of Levine, Hunter Bishop. Light blue paper to 499 is Payton Burdick for the Marlins. Fractors Langlears and Riley Greene. And a yellow refractor coming up for the Fills. Is an Alec Bone. No, that's gold to 50. Gold to 50, rather. Yeah, people forget that. Some of those guys are different trajectories because they had it here where they didn't really play. Gunner or didn't play much at all. Fractor of McCray. Greg Jones. Menace Hicklin. And a Davis Wenzel, first bowman autograph. Fractor of Williams. Ose a speckle, George Kirby. George Kirby there, first bowman. Fractors of Julio Pablo Martinez, Schmitz. Light blue chrome, Perino. Eric Pardino. Alright, one more auto coming up. Fractor is Beau Phillip. Purple paper to 250 is Lucan Baker. Michael Bush, first refractor. Richmond Chrome. Chrome base. Amaya and Danie Reyes refractor. Blue Wave Auto is a Ryan Jensen to 150. First bowman Jensen. Kirby Chrome. We have a big parallel here. Huge autos in these. Light blue paper, number to 499. Is Aramis Ateman. Smith and McConnell. Lewis Kellnick. Let's make it up for it with some good prison boxes here. Long CJ Stroud. Green Scope is Autry to 75. Nico Autry. Silver Rookie, Quentin Johnston. Orange to 249. Patrick Peterson. Anthony Richardson Rookie. Purple to 125. George Pickens. Williams and Jaren Hall. He's getting kicked around pretty much then. Jensen. Blue Wave to 199. Montez Sweat. Silver Prismatic. CJ Stroud. On the insert. Purple Eyes to 225. Quest Watkins. See, that was before I haven't ripped too much. 2019 Bowman Draft. That came out before I started even being into cards at all. Ooh, press proof. Press proof is Rookie Kendra Miller on the short print. Very nice. To 175 is Tunzel on the hyper. CJ Stroud base rookie. And TyJ Spears. Silver Ritchie Grant. Calvin Austin III on the autograph. Scoonmaker Nolan Smith. Silver Aaron Jones. Green Scope to 75. Aiden Hutchinson. Green Plains. Super well. Flashback to Sean Watson. Orange to 249. Van Jefferson. Silver Fireworks Aaron Rodgers. Will Leviss Rookie base. Spyron Young. And the redemption is the Von A-Chain Rookie Auto Prism Silver. The Von A-Chain. Purpleized Rookie Tanner McKee number to 225. Yeah, well 19, we've ripped 19 Chrome recently. And every time there's like a first Bowman base, Tim Tebow. Oh my God.  Silver Matthew for the Saints. Tresh. Red Wave is Josh Reynolds. Number 140 or a low numbered one for not a lot. Jordan Addison, Rookie, Maisie Smith. Ain't nobody got time for that. We need a monster here for Jeffrey, guys. Last box of the rip. Do the setup mojo here. Oh, he's changing it up. In your face. Forest Camo. Emmett Smith out of 15. Good start for a 15 Emmett. All right. The setting up the box mojo is a way to go apparently. Jordan Addison. Silver Osborne Vikings. Red Wave to 149. Adam Thielen. 275. Hyper. K. Vonte Pado. Dylan Horton. Will Leviss Rookie. Silver is Devonte Williams with a Mike Singletary auto out of 75. Flashback green scope. Purpose Russ. Blue Wave Rookie. Michael Mayer to 199. Butte and Mims. Rookie. Silver Prismatic. Bijan Robinson. Orange Rookie to 249. Dewan Johnson. Davis and Dorian Williams. One time for the one time. Hunter Henry for the Patriots. Honorary number 8 to 10 on the true gold. Solid gold there for sure. Clayton Tune and Aiden O'Connell Rookies. Silver Rookie. Yeah, yeah, Diaby. Not a crazy big gold, but better than some. Other than a good amounts. Diaby there. Blue Wave to 199. Kurt Warner. Tank Dell Rookie. Chase Young there. Orange to 249. Brett Favre. Silver Deandre Swift. Blue Wave to 199. Jared Goff. Orange to 249. Leon Sanders. Silver Fireworks. Drake London. With a Ramandre Stevenson autograph. Anthony Richardson Rookie. And BJ Ojolari. Appreciate the order, Jeffrey. Sorry to deploy anything too, too big out of those. I'll get them out to you.


Okay, so the letter after A happens to be B. It's a mental health dictionary, the letter B. Now, I've opened a new playlist on the channel. It's surprisingly called Mental Health Dictionary. I'm going to upload there, I'm going to add all the various letters. A, B, C, D, you see, I know the alphabet. And when it's all done, I'm going to issue a single video, compilation of all the letters so that you can download it and have your own personal Vaknin Mental Health Dictionary. Okay, my name is Sam Vaknin, I'm the author of Malignan Self-Love, Narcissism Revisited. I'm a former visiting professor of psychology and currently on the faculty of C-Ups. And straight to the letter B. That is, if I find it. Okay, here we are. Blocking, halted, frequently interrupted speech to the point of incoherence, indicates a parallel disruption of thought processes. The patient appears to try hard to remember what it was that he or she was saying or thinking as if they lost the thread of conversation. And the big one, borderline personality disorder, also abbreviated as BPD, a controversial mental health diagnosis in the cluster B of personality disorders, the erratic, dramatic cluster. Borderlines are characterized by stormy, short-lived and unstable relationships matched by wildly fluctuating, labile self-image and emotional expression, unstable affect. Some scholars suggest that BPD is merely emotionally dysregulated complex post-traumatic stress disorder, emotionally dysregulated complex trauma. Borderlines are impulsive and reckless. Their sexual conduct is frequently unsafe. They binge eat, gamble, drive or shop carelessly and or are substance abusers. There is recklessness present. Borderlines also display self-destructive and self-defeating behaviors such as suicidal ideation, suicide attempts, gestures or threats and self-mutilation or self-injury. The specter of abandonment provokes anxiety in the borderline as do feelings of engulfment or enmeshment. Borderlines make frantic and usually counterproductive efforts to preempt or prevent both conditions, abandonment and engulfment. Clinging codependent acts are followed by idealization and then by an abrupt devaluation of the borderline's partner and this is known as approach avoidance repetition compulsion and splitting. Borderlines have pronounced mood swings, shifting between dysphoria, sadness or depression and euphoria, manic self-confidence and paralyzing anxiety, irritability and then indifference. Borderlines are often angry and violent, usually getting into physical fights. They throw temper tantrums and have frightening rage attacks. Under stress, some borderlines become briefly psychotic or develop transient, paranoid ideations and ideas of reference, the erroneous conviction that one is the focus of derision and malicious gossip. Dissociative symptoms such as amnesia, derealization and depersonalization are common, losing stretches of time or objects and forgetting events or facts with emotional content. Borderline Personality Organization Scale, BPO, a diagnostic test developed in 1985. It sorts the responses of respondents into 30 relevant scales. It indicates the existence of identity disturbance, primitive defenses and deficient reality testing. And that is all for today in the letter B. Looking forward to the letter C, which follows even in my world the letter B. To be or not to be, that is the C section.


So, welcome Naya. It's a pleasure to speak to you again and, you know, it was my privilege. It's not been a month yet and to do it again and here at E4M. Can you request people to move back again? Because I think there was a gap. So, he has already introduced you and we all know that you're doing extremely well. So, I wanted to understand how did this idea of starting Baby Chakras come to you and what were some of the initial challenges when you started it? So, first of all, it's a pleasure to be here and thank you for having me. I know it's been a packed day from what I hear. So, it's going to be exciting to meet some of some of you offline as well. You know, so Baby Chakras started in 2015 in Asia and the premise was fairly simple when I think about it now. But the premise was how do you help parents, specifically mothers, make the best choices through pregnancy and parenting in a very personalized way, right? Because every parent, every mother goes through a very different journey and I think the insight, the two insights we built off were from my time at McKinsey when I was working in healthcare. The first insight was that people learn best from other people. They learn best from peers. So, how do you create, you know, at scale digital first peer to peer communities of care? And the second insight was you need experts intervening at critical junctures in almost a serendipitous manner. Like you don't even know you need an expert's help or doctor's help at a certain point in time. And if you can have the experts step in at that point in time, it just adds tremendous value to the healthcare outcomes. So, I think that's really what Baby Chakra was built on, the two premises of personalized care, journeys of pregnancy and parenting and communities for mothers. I think the two challenges I faced starting off, one was, you know, we started in 2015, right? This is pre-GO, this is pre-adventure smartphone. So, I think the scaling process of getting mothers at scale up front was a very interesting one and we did a lot of growth hacks to actually crack that model. The second sort of challenge I would say was the challenge of building trust, right? Because you're building in a very high trust space, you're building for mothers, you're building for families, you're telling them and advising them and working with them on how to take care of themselves through pregnancy and through childcare, right? Highly critical points in time. So, building trust early on as a young brand was super challenging and I think communities helped us crack that in a very big way. Naya, you know, when you're building a community, finance is also one of the aspects and you eventually monetized it, you launched products and all. So, but how do you make your content look very authentic and very credible when you are simultaneously monetizing it and building a business? So, you know, I fully agree, by the way, I think that's one of the biggest challenges that content, community platforms have faced, right? Creator platforms as well, because the margins are not as much. But I think the one thing that really helped us was that, see, credibility was never an issue, Nazia, right? Because credibility came from social proof. When someone is going on a platform and they're missing millions of UGC, right? Around certain themes, topics, or even product reviews and recommendations, you can't be wrong with, you know, hundreds of thousands of voices and these are clearly not paid voices, right? These are not influencers, these are real people, right? They have real journeys and you click and see people's profiles, you see they've had a journey of interaction on the community, which is not to do with products or not to do with, like, a certain point of view or being paid for it. So, I think that really helped us build credibility and a very strong brand voice for whatever was on Baby Chakra. I think the second thing that really helped us build credibility was the more knows we said. So, of course, brands came to us and still come to us to work for them and with them in amplifying their campaigns or amplifying brand launches or product launches, et cetera, right? But I think what really has helped us in good stead is many times we've said no to brands when it does not meet our philosophy of being in service of mothers, right? I'll give you an example. A gripe water brand, right? Our experts have multiple times told us that gripe water has a certain amount of alcohol and it's not the right solution to give your child in times of colic. So, we've had these brands approach us and we've said no. And I think, you know, as brands, the more knows we say, the stronger your brand proposition, stronger your brand trust becomes. So, I think these are the two things. One, social proof which is actually created by our users in hundreds of millions of UGC and secondly, saying no. Very, very, I think, confidently as a brand and, you know, sort of living with the repercussions of it and being comfortable with that. Naya, I was reading you one of your recent interviews where you said that, you know, you were able to achieve lower consumer acquisition costs, which is very important, you know, to increase profitability margins. How did you do that? If you can explain us more about and you've done it through content, right? How did you do it? You know, the journey's been very interesting. So, we've had two parallel journeys and now we sort of seen it converge. One journey has played out with my glam and pop exo, right? So, when those two brands came together and that was the first, I think the first part of the glam group, right? And my two co-founders Priyanka and Darpan came together that one in time. They found the whole content to commerce journey, you know, because content had a very large top of funnel, as we all know. And when you integrate product conversations and product branding and product launches and even like experiences in those in the content pieces, in the cost of conversion and the cost of custom acquisition actually came down to less than half a dollar for my glam at that point in time, right? A similar journey we've seen play out with communities. So, we were seeing a parallel track and that's why when Darpan and I charted first, it made sense for the three of us to come together because, you know, there was, of course, content, there was commerce and there was community. And the community what we were seeing and we'd already done this with brands including for ourselves, right? We were seeing two things, right? One is the power of amplifying conversations that community can do, right? So, when you're building on a brand, you want the conversation around the brand to be at multiple touch points and at scale, right? So, with communities, you can do that. Even today, we do all the, you know, good community, the product launches through the good community stack, right? And that has helped bring our cost of digital amplification and offline amplification to, I think, one of the most compelling CPR rates in the country, right? And the second thing that we've realized with conversions is also using these conversations in all of our marketing CRM journeys, right? Which has helped us op-sell, cross-sell, using real people's reviews, experiences, you know, application of visuals, right? Of application of lipsticks or, you know, hair care products, et cetera. And using those in CRM communications, we've seen a very strong uptick on using real people's pictures, real people's reviews, real community members' experiences actually play in driving conversions. So, I think these are the two things, you know, embedding our products, embedding our launches in content. And number two, using real people's reviews, you know, using real people's reviews and real experiences and testimonials in, of course, our amplification campaigns, but also in our conversion campaigns. So, you know, in 2015, starting from Mama's, now you, in 2020, you moved on to the entire women community by joining the good glam world. So, tell us about your role there and how, what expertise do you bring to the table? So, I am the co-founder. So, the three of us have been working on a lot on how to think about building in India for India and for the world. I think that's really the first part of what I do day in, day out. The second part of what I do is, you know, the last 18 to 24 months has been a very, literally, a very frantic and a very hectic period for all three of us because we've been acquiring a bunch of amazing companies and we've had the privilege of partnering with some amazing founders. And this has been across the spectrum, right? So, we acquired the drug brand, so we acquired the mom's course, you know, Serona Hygiene, Organic Harvest. Miss Malini? That's in the media. I'll come to that. St. Botanica. So, we've acquired a bunch of brands there. Then we've acquired, to your point, on the media side, we've acquired Scoop, Poop, Miss Malini, and Tweak. And then Creator, we've created the whole good creator ecosystem, which is our influencer management vertical.  And the fourth thing that we just set up about two, three months back is the good communities, which is the world's largest deep-interest, hyper-localized communities of women, right? Which I'm, again, the third thing that I'm doing is personally leading that. So, I think these are the three things we've looked at. One has been about, like, where is the group going in terms of everything from international to fundraising? And, you know, we kind of divide and conquer that piece to it. The second is how do we sort of, you know, make these acquisitions? How do they fit in our strategy, negotiating with the founders? And then, of course, the integration process that we've heard is setting up a new vertical of good community. The fourth thing that, of course, I've been doing, and now it's transitioning to the brand's team, has been building our baby chakra from a really, like, no sales product brand to being today the fastest growing baby brand, product brand across marketplaces in India. Now, that has transitioned and now will become part of our parenting vertical overall. So, you will actually see a lot more, you know, focused now in a lot more visible, even offline and in multiple other avenues as well. So, you're also a media company, you're also a product company, and then you're also into acquiring a lot of smaller companies. So, how do you define this group? You know, so I think we say this, right? We are a digital first FMCG conglomerate. Okay. You know, and I think the reality is that the way FMCG or the way personal can beauty was built, it was built over decades, over centuries in the past, that time span has been shortened exponentially because of the power of digital. And, you know, I think it goes back to all of these points, right? How do you build consideration? You build it through conversations, you build it through content, right? How do you build trust? You build it through conversations among experts and peers, right? How do you build conversions, right? You build it through, again, communications at multiple touch points which are relevant, personalized, and almost intuitive, that how did you know I needed this product when I did not know it myself? And that's through the power of digital, that's the power of data, that's through the power of all that, all the assets we have today. This is, in fact, my next question. How do you, what are the challenges of building an interactive experience, you know, which is, which also gives, takes care of brand safety and is, you know, is so touching like the way, the kind of things you've done in past. So, and you've not just done it once with baby chakra, then you've done it again with good glam rope. So, how, you know, in general, how would you explain that, you know, how to build an interactive experience, a good interactive experience? So, you know, I mean, you think about where the consumer is and where your community member is, rather, right? We think about our consumers as community members, and we have about 20 million of them, right? What is that? They live online, offline. And we have to mimic that behaviour and be with them on the journey. And I'll give you two examples, right? So, we did an experiment, we actually invested in Big Boss and, of course, Coffee with Karan. And we were the sponsors there. And, you know, what we did there was a very differentiated format this time around. So, you know, we ran, of course, we had a, you know, my glam experience zone and Coffee with Karan had the interstitials running through the, but we also on our app and offline ran contests for our community members to basically see, while they were looking at, you know, the program and they were looking at, you know, hearing, like, let's say Karan talking about a certain theme or an aspect, how could you vote on what they felt about it on the my glam app, on the community section, right? Or on Big Boss when you're looking at voting in and out contestants or supporting contestants, right? Doing that on the community section of the my glam app, right? I think we were trying to bridge that, that was first. The second thing we did was, you know, when people would get evicted from the Big Boss house, right, we'd actually host offline meetups for our community members to interact with them and understand their experience in the Big Boss house and also through that entire setup really get exposed to our product portfolio too, right?  It was a very beautiful cycle we see play out and I think that, of course, has led to a certain set of outcomes that we were tracking in terms of, you know, brand mentions, in terms of brand recognition, in terms of brand trust, you know, also in terms of, of course, our outcomes. So we are now the fastest and one of the largest makeup and, you know, beauty brands and we will be the largest in the next year. You also associated with a lot of celebrities last year, you know, Akshe Khanna and then Shraddha Kapoor, Sonam Kapoor also. So, but initially when you started, you were only on digital, right? When did this transformation happen? When did you decide to go traditional and, you know, advertise on television, open brand ambassadors? When did this happen? So we've been very fortunate. I think we've had, there are of course a lot of sort of brand agreements that we have with our celebrities, right?  But I think the, what we've been very fortunate at the group has been that we've actually had people invest in us. So the, you know, the we recently All three of them are investors, right? Not all three, but Shraddha is an investor. Akshe recently signed a JV with us and they're going to be launching together a brand of you know, new trend products, right? Personal care products, which is super exciting because he really is passionate about and has been sort of the spokesperson for this space forever, right? So we couldn't think of a better partner on this one. And we're going to be announcing a few more very exciting actually updates on the celebrity investments front in the Guglam group as well very soon. Stay tuned, Nazia. So I think what we found is a lot of partnership from celebrities in the group. And you know, by the way, it started off with Manish Malhotra, interestingly enough. So many years back, Manish and my glam partner to bring out a range of makeup, the Manish Malhotra by my glam range of makeup, and that has been incredibly successful, right? So I think that history of having partnerships with Bollywood and with celebrities in general goes back a long way. But every time it takes on a form of them actually working with us as partners versus only as endorsement bills. Tell us more about your recent initiative of tying up with WhatsApp to build good communities and how does it work? So that's the fourth stack or the fourth vertical of the group. It's a big bet we've taken at the group. We have access to more than 20 million community consumers, right? Across the group. And the way it's structured is that the good community is the belief, right? Is that communities are the future of the internet? You know, and I think that's established globally. Brands get it now, right? They struggle to make communities, though. Now, building of the experience and the learnings we had building with Baby Chakra, how do we now build communities that's what we're doing, across interests and brands and localities. So what we've done is we've said, okay, beauty is a deep interest for women, right? And my glam is a beautiful brand that fits into the beauty interest. So we've created a community which is going to be one of the largest community of beauty deep interest women called the Glam Fam. We have women who are very interested in mental intimate sexual health, right? Talking about PCOS, talking about periods, right? Again, very aligned with Sirona, which is, you know, the largest cell of menstrual cups in the country today, one of our portfolio companies. So we have the Sirona circle. Of course we have the mom stars, because we have a deep interest of, you know, mothers already existing thanks to Baby Chakra, and now mom school is also one of our portfolio brands, right? So mom stars is the other community, and the fourth community is the organic squad, because one of our brands is organic harvest. A lot of belief and a lot of purpose, a lot of mission around sustainability, holistic living, organic care and skincare, hair care, etc., right? So we have a large community of folks who are passionate and almost rabied about incorporating organic in their way of life, and that's the organic squad community. So that is a deep interest community. Now these communities exist on our app, on WhatsApp and of course on M-Web and offline, right? So they meet and we have them hyper-locally mapped. So it's not just saying, okay, they exist in India, right? You can literally say these many organic squad members exist in, let's say, Parail in Bombay. So I think what WhatsApp has helped us do... Every pin code will have a separate community? Yeah. So we have, we've mapped it down to that level, but of course what we do is we keep it at a city wide level when we come to engagements, right? Now what WhatsApp has helped us do is that you know, you have to be again, like the whole premise that we talked about earlier is you have to be with the consumers, right? WhatsApp is where our consumers are. They're already engaging with us as brands, right? So we've actually worked very closely with WhatsApp India, and we're working now with the WhatsApp product team in the US to really create differentiated propositions through WhatsApp communities as a stack, and then of course within that the WhatsApp groups ecosystem. And we're using that as one of our most powerful ways of forming deep engagement and very high trust communities across the country. And what exactly do you plan to achieve? So what are you already achieving actually, Nazia? As you're achieving three things, right? One, we're achieving a lot of lift in our brand amplifications, right? You know, if you remember what I just shared in the beginning, right? How do you get hundreds of like hundreds of thousands of people sharing millions of content people, right? On social, across WhatsApp groups that they belong to, which are not part of our ecosystem, but other WhatsApp groups they're part of, right? Or even just talking about it. You know, peer-to-peer recommendations form 82% of conversion decisions still, whatever setting up. So how do you use your existing community members to basically talk to them but also talk with them about what matters to them and have them eventually become evangelists of your products and if your brand and your brand purpose. So we're already seeing it play out. We track social mentions, we track shares, we track, you know, very high converting conversations and we do it across geographies and you see which ones are performing better across which communities, right? And how that impacts our sales of brands, right? So that's one piece. The second thing that we track already is the referrals. So of course you have your existing customers but the beauty of having a community is because they all become evangelists for you. They actually invite other people to come and join you in that purpose, right? So again, that leads to a cost of customer acquisition. It's rapidly dropped, right? So I think that's the other piece that we've really grown into a very scientific growth funnel using communities. And the third is basically co-creating with our communities, right? Again, something we learned from Baby Chakra. You know, when we launched the Baby Chakra products, we didn't really have much money but our products overnight became best sellers in marketplaces because our communities who we had co-created, literally down to doing FGDs with them virtually saying, you know, what price should we launch this product at? What should the front of pack, back of pack look like? What ingredients sound best to you to really highlight on? You know, even the write-up on the back of pack, right? What should I write? Running it by doctors, running it by mothers at scale. What color should we use? What kind of packaging formats? Everything. You're co-creating with our communities. Even when we would send samples, like five samples of the same product, and we'd say, which one do you like? If it did not meet a 98% alignment with community saying, here, launch, at this price point, we would not launch it. So I think the whole co-creation process is an extremely compelling one. And today, we're co-creating with more than 700,000 customers on a monthly basis, community members on a monthly basis. So Naya, you yourself said that marketers have understood now that communities, building communities is the future, you know, where the brands should go. So if you have to give advice to people, you know, who are trying to build communities, anyone who's interested in building in this kind of an interactive community, what would that be? So I'd say that, you know, when you're building a community, I think there's two things to keep in mind. You know, community building does not come as easily because it is both an art and a science, right? And I think a lot of people look at the art and they look at the science and it's only when you get someone who really gets both of it and comes together and then, of course, powers it with... part of it and what is the science part of it? So the art is basically community. You have to put others before yourself, right? So as a brand, you can't keep on saying, oh, mere brand ki suno, right? The whole purpose of building a community is that, listen, we want to build with you. We are together building out our brands or we're together building out a brand purpose, right? So, for instance, with myGlam, you know, earlier the whole conversation was always about bioproducts, elliptic is the best, it's long-steaming, there are hundreds of shades we have, right? It's now moved to saying, listen, we are a brand that stands for inclusive beauty, right? We are a brand that respects your choices. We want to be a partner with you in your journey of confidence, right? And we have amazing stories come up about how a woman who's probably not being allowed to venture out of a house and take a job, but when she wears her casual and her red lipstick, she feels she can take on the world, right? And she's like, I can do anything I put my mind to, right? So, I mean, those are the conversations we need to have as brands with community members and put their needs first, right? And be very empathetic. That's an art. It does not come naturally because, you know, very sales... and that's reality, right? So, I think you need someone who understands the art and you need someone who understands the science, which is, okay, what are we really tracking? What is success of community, right? Because you get to artsy, the problem is that how are you, like, building a business of community, right? So, then you basically go back to saying, okay, what are the brand's goals for this month? What are the new launches we're doing this quarter, right? What are the lifts they want to see in brand conversations, brand mentions, right? How do we then work backwards from that and basically bring out a very high conversion community engagement plan that basically helps achieve the brand goals, right? And also keeps the community healthy. So, then there's a couple of metrics we track internally on a daily basis, pretty much an hourly basis, right? That helps us be on track on that. And then the pillar below is that of technology and, you know, it has to be that, right? So, on our app, deep interest happens because, you know, we have a very large data stack and a lot of work happening from our data science team that basically helps you predict what interests a person would have, not just with beauty, but within beauty, K-beauty, hair, skin, new forms of makeup, work makeup, party makeup, wedding makeup, like, you know, that entire stack and helps us predict and create a very strong predictive analysis model, right? And then get more and more recommendations happen organically from users, from experts, of products, of experiences, of suggestions and inspiration. So, I think this triumvirate, not easy to build, but when it gets built, there's a lot of magic that can happen and I think it really gives you a moat that is very difficult to break. Very beautifully explained, right, really. And I'm assuming you're good at both art and science. I'm learning both. We can now open to the audiences if anyone has a question for Naia. Oh, I see a couple of fans. Do we have a mic right there? You can take this mic. I'll pass it on. Hi, Naia. Quick two questions. You spoke about collaborating with WhatsApp. So, I just wanted to understand what would be the strategy to have an end-to-end shopping experience, the UX for the consumers. Is it happening or how is it? I mean, is it in the state? And the second question would be the cosmetic industry is facing a challenge of counterfeit products in the Indian market. How does a brand like you tackle it and what would be your advice to the consumers for this? Sure. So, the first one in terms of the shopping experience in WhatsApp, right? So, right now, we've kept our communities a bit disjunct from the shopping experience, right? So, what we do is we have an integrated shopping in the community and we're planning a few quarters from now. But what we do track are the other metrics, right? So, basically, we do reviews, referrals, and then we, of course, have links that basically link back to the app, or PDP pages, or the mWeb PDP pages, the case maybe. So, we track the referral sales from that today. We have a natively integrated shopping, right? Because we're still building on a lot of brand trust and brand love through the community stack there. Quick answer to your question there. I think on the second of the counterfeit products, I think as an industry, not just beauty, not just beauty, right? But I think across D2C in general, and I'm part of many founder groups, right? We are really coming down strong on counterfeit products. We're getting a lot of help now from our marketplace partners, fortunately, right? And I think what we've all done, I think, not just at Good Glam Group, but I think across founders, across the industry, is literally not tolerate any counterfeiting, right? And that means really working hard with our lawyers and our legal teams to ensure that this is, you know, pretty much nipped at the bud and working very closely with our partner marketplace partners, right? Amazon, Flipkart, you know, Nica in some cases, but that's less over there to really ensure that the sellers over there are really, you know, clearly very, very clearly told. And, you know, I think now because we've come together as founders, we have a lot more sync versus working in isolated patches. If you can say to the mic. That's a great question. So you're saying how do you make consumers aware, right? I think that's a great question. I think there's a lot of work to be done there still. We've been having internal discussions about this as well. You know, there have been a lot of conversations happening about, even like for instance, with protein supplements, right? How to distinguish a fake product from a genuine product. So we're trying to do the same sort of awareness-building campaigns with our communities today. And that's a conversation, an ongoing conversation having with our brand's team. But I think the whole idea today is to basically like literally take no hostages, like literally not have this happen in the first place as much as possible and be very, very clear that our legal teams will be on you if you go down this route. But I think it's a great point. I think it's something we want to accelerate for sure. So, Gnaya, I want to ask you as an expert who has built communities. So I have always been in a confusion whether to follow my art or whether to go behind the signs. And, you know, I have always been a victim of algorithm. I'm still trying to understand. So as someone who has a great industry and built so many communities out there, what would be your advice to a, you know, just a budding content creator, someone who's an artist but still making it into the content space? I think there's a lot of authenticity that, you know, requires neither art or science. It just requires you to be you. I think the starting point is, I think with communities, you have to start small. And, you know, I think that's a great point. I think it's a great point. I think it's a great point. You have to start small. And then, you know, I think the important thing, I think the three important things I would leave with you and see if it resonates, right? One is what do you stand for? What is your purpose and what is your mission? I think being very, very defined about that from being a community builder and to building out a community accordingly. I think that you need to nail down very clearly. The second is what do you not stand for? You know, for instance, we do not stand for, you know, community today, men being part of the women's communities, right? Because you've seen that there. So, what do you not stand for and being extremely protective and anal about ensuring that your community experience, whatever you're creating, wherever you're community, actually speaks that and lives that, right? I think the third is finding your early evangelists and believers, right? And spending a lot of time with them one-on-one and learning from them and learning with them and make them understand that you're co-creating the community with them, right? I think that's when you find extreme retention, love, engagement, and then the referral, right? Which then leads to your growth spark. But a lot of, I think, non-scalable conversations, a lot of non-scalable inciting, you know, a lot of non-scalable conversations, a lot of non-scalable inciting, a lot of non-scalable inciting, a lot of non-scalable inciting, a lot of non-scalable inciting, you know, a lot of non-scalable inciting that you have to do with your early community members and then really define your purpose to them constantly. So they are, you understand if they are part of your mission in that case. Thank you very much. I have a question. So you did bring about a very pertinent topic about building communities and staying in touch with your end customers. But for a product to be successful, communities is one route and the channel is another route, right? And for a lot of products to be successful, the channel also needs to be very penetrative, right? So how, what are your thoughts on striking that balance between building communities at one way and then going down, building strong channels as well? That's a great question. You know, what we try to do is actually work on the existing channels and build our communities on those channels, right? So, I mean, of course, one thing to think about it is that we are on, so if you go to the MyGlam app today, the app is, the app, it was an e-commerce app before, right? But there is the fourth, on the bottom nav bar, the fourth tab is actually communities, the GlamFam, right? And what we are seeing there is direct journeys from community to commerce. I mean, there's no friction, right? Because if you're creating engagement there, two things happen, right? The app metrics go up. The retention, engagement, referral, time spent, AOV, everything goes up, right? Uplift, cross set, everything goes up because you have a very engaged community there. The second is when someone is discovering products on the community or people have joined the app to be on the community versus coming with a buying purchase behavior mindset, right? They discover other products or inspiration. So, why do communities happen, right? They come to either connect with like-minded people, right? In this case, beauty or whatever, parenting, whatever the case might be. Number two, to get inspired, you know, how to live your life better. That's a very inherent human need, right? So, communities form on that. So, you see a lot of inspiration from experts or like, you know, like-minded people, right? So, the third is to learn, you know, we have a lot of women who are trying to learn basics of makeup, right? So, then we do workshops, virtual, digital, through our community members, through our in-store makeup artists, through our makeup trainers, etc., on the MyGlana. Give you one example, right? And the fourth is to basically, you know, either like get the best out of it, right? So, it could be like through earning or could be through contests or through any gamification, you know? So, if you can fill those four purposes on experience, right? On a channel, that's our own channel. It's magical, you know? Offline, obviously what we're trying to do there is that, you know, we do this hybrid model. So, we'll do a lot of workshopping in stores that we have, right? So, people actually come into experience workshops to learn something new. So, it goes back to that, you know, that learning experience, the connecting experience.  So, we're trying to build on channels as much as possible. So, we don't want to keep them disjunct. We have a question coming here from the second table, and we'll come to you as well. Hi, thank you so much for this insightful session. I think the marketer and me just got very excited listening to this. Just one question you mentioned about WhatsApp communities, and you mentioned something about WhatsApp in the U.S. Is there something that is I'm specifically asking because I belong to a global community in that sense. It's a very fragmented market. If I have to look at South Asians there, and if I were an Indian OTT platform, is there any learnings when the markets are so fragmented of how you should go about building a community? So, what I was actually talking about, and thank you for being excited. I'm too, I'm very excited about what you're doing here at the group, so thank you.  Globally, we are the largest brand communities play. So, I think we're working very closely with the WhatsApp product team in the U.S. because they are learning a lot from our experiences building, and you know, there's so much need, and we are also obviously, you know, sharing with them because we want the WhatsApp platform to be better and more attuned to building a community. So, even simple things like admin tools, like, you know, the fact that communities, which is a new product launched for them, how does that scale without crashing or without having a suboptimal experience? Communities have groups, right? How do you manage, you know, all the admin rights? How do you manage group interconnections? How do you, so much, right? Planting of, you know, prompts. There are no, like, per se bots. There are no analytics today, right, on WhatsApp groups, so we're working with third party tools, which are currently a bit suboptimal. So, giving all this feedback back to the WhatsApp product team. And, you know, I want to do, I do want to share this. I think sometimes we just think about these platforms as behemoths, and, you know, we, there's so much to be gained from some of these conversations. Give me an example, right? Long back, this is 2015, 2016, Nazia. We had, baby chakra was a different avatar, right? We had we were building out a services discovery play for parenting, right? So, imagine Bombay, Delhi, Bangalore, Chennai, all the pediatricians, daycares, play schools, activities, and whatever. What we were struggling with, we were listing them out, hyperlocally, we were struggling with getting reviews. So, we'd gotten about 25, 30,000 reviews, and we were like, but to be really meaningful in this construct, we need to be having millions of reviews. And I remember this very serendipitous conversation I had with the Facebook team, that time Facebook pages team, the product team, when I was visiting the US for a meeting with someone there, but F8, and I said, listen, can you give us exclusive access to basically populate with Facebook page reviews? Do you remember at that point in time Facebook pages had these services and they'd see all the reviews? So, we were the only company globally to have access to that, and our entire services section was suddenly through that one, one like conversation, and of course multiple followers of the team there, but to that one integration we had hundreds of thousands of reviews populate our review sections for our services across our six cities overnight. And I think that's where sometimes as brand owners, business owners, marketeers, I think the partnerships in tech play a super critical role even more than what we imagine. With fragmented groups, I think it goes back to what I was telling the earlier, answering on the earlier question. I think you have to start with cohorts always. I've been chatting with a friend who's building something out for senior citizens today in India. And I think you have to basically say, can I figure out my first set of cohort for this demographic and then build for them because I don't think the answer is always, I think localization plays, depending on what you're talking about and what you're trying to solve for, but localization plays a very, very important role in setting that experience and setting that brand credibility. So I think we can't ignore localization. So if there is a fragmentation that's happening, it probably exists for a reason. And especially if it's geographically defined, right? So I think we have to respect that and build with that in mind. Thank you very much. We are already, we are eight, nine minutes up. And Naya, we really enjoyed this conversation and you can see the kind of response you got. So people had so many questions to ask and we wish you all the best for future. Keep building communities. Keep us engaged. Keep launching good products for our children and for us. Thank you so much. Thank you, Nazia. Thank you so much.


Studying William Shakespeare's play Romeo and Juliet? Let's look at key quotes relating to Romeo's character when he first meets Juliet. In Act One Scene Five, when he first sees Juliet, he says, Shudoth teach the tortures to burn bright, and the literation here shows that Juliet is almost like this shining light. The metaphor, Rich Jewel, shows how he's enamoured by the beauty of Juliet. This zero here shows Romeo's almost breathless when he sees her. The sibilance in so shows and snowy could almost reflect how Juliet glides into the room. Romeo says he will watch but also touch Juliet, and this sensory language shows he's sexually attracted to her. He asks, did my heart love till now? And this rhetorical question is actually comical because he's at the ball as he was in love previously with Rosaline, and what this rhetorical question shows is that Romeo is actually very fickle in his love. Furthermore, the hyperbole, I never saw true beauty till this night, shows Romeo is very much guided by a woman's beauty and appearance. But in mind, Romeo speaks in rhyming couplet. Bright night, air dear, crow shows, stand hand, sight night.