Here's your host, Jeff Frick. Hi, Jeff Frick here with theCUBE. We are on the ground in San Ramon, California at the GE Software Center, and we are standing right in the middle of a room full of really cool gadgets. I'm sure you wish you were here, but you're not. I am, and we're really excited to be joined by our next guest, So Kim, or So Young Kim, Lead Scientist GE Global Research. Welcome. Thank you. Welcome to the center. Yeah, so where are we? What is this room? We're surrounded by really cool screens and drones and all kind of interesting stuff. So what's happening right here? It's a prototyping lab. So we do a lot of proof of concept and prototype, build the next generation concept to visualize how the new advanced technologies can be applicable in the industrial domain. So our lab is a research lab. There's a couple of research lab embedded with the software team here, and we're one of them. And obviously we're focusing on more on the user experience, human system interactions, mobile collaboration side of it. So this is all the outcomes of those work. So people talk about internet of things, industrial internet all the time, but often they forget that people are things too. And human factors and human interaction is a huge science that's been around for a long time. Do you use lights or sounds or wheels or dials or switches? And I don't think a lot of people think it through, and you guys are thinking it through not only for what it was, but really the next generation of internet of things. Yes. Mostly we're focusing on, so we know that these, a lot of technologies are coming into this consumer world. It's so rapid, there's keep changing. And then we see the value in it. That's why the iPhone was so huge here because it changes the way we work, way we manage our personal life. So what we wanna do here is actually bring that the up and coming technology and how we can reshape the work of industrial domain using coming up big data, a lot of advanced analytics and other technologies because everything is gonna change the way we work in everywhere, I think. So this lab is really to understand and given those technologies are coming, how we can present that, because humans are always there, whether he's the one actually pushing the button or whether he's going to be on the back of a chair just getting the data, there is always human in the loop and how we can actually make humans not to be the weak point in the link but the strong point in the link. Right, and this is fundamental research here, right? That drives into all of GE's business units, whether it's aviation or power or rail or medical, everything, you guys are doing real fundamental research. Yes, we do a lot of research across business. So there is aviation work, this one was a power and water. I think the research actually related to this poster boat was with oil and gas. So we cross business and then the benefit of it is, for example, we learn something new by building a virtual MRI control concept and then there was a lot of gesture and voice, multi-motor interaction, then we bring the lessons learned or even the technology that we developed in terms of the integration of technology, not necessarily the technology itself, then we'll apply it to another business with a similar problem set but different context. And you got a great sign up on the wall here, the M5 user experience. I wonder if you could talk about it and multi-user, multi-location, multi-device, multi-modal, multi-dimensional. And I think you said that's kind of a fundamental design criteria that you use in a lot of these technologies. So the first couple of years when we start this lab, we noticed that actually the problem space, how to say the applications are diverse obviously across healthcare down to like aviation. But then we learned that the problem that they're challenging right now is actually similar. They want multiple peoples to use or work on the same problem at the same time. And then they're actually just distributed across multiple locations. And also you can imagine that you have your cell phone and a laptop and then somebody else will be using it in the big wall. So which means multiple devices are connecting to solve the same problem. And then we learned that also working on a laptop mouse and keyboard versus you don't want a mouse and keyboard for this big guy, right? So there is different way of interacting with the different applications that brings up multi-modal. And then obviously we're dealing with not just one-dimensional data, right? It could be multi-dimensional, it could be just two, three and up. And then we wanted to accommodate those different aspects into this research architecture called M5. Talk about the secret sauce of products like Apple in terms of an interface where kids just get it, right? And it's such a different world. They're not afraid to break anything, they just get it. They're not all growing up, they're entering the workforce or getting out of college. How do you incorporate where people just kind of get it versus really kind of having to learn and go through the manual, especially in something like aviation where even the 30-year pilot is still going through his checklist before he takes off. What's kind of the magic of people just getting it? Well, I think the simplicity of it and then the natural way of interacting with it. So for example, the checklist, it was really hard for us to approach it differently. But if you're looking at the up and coming sort of generations of pilots, they're used to it. They prefer, they already experienced it. It's not like, okay, this is what you need to do and learn it. But I think that the simplicity of the consumer electronics, I think that's going to be in the end the, how to say, requirements for industrial domain as well. I think it's gonna come. So what we're doing here is really leverage that early on and actually, because you cannot simply apply what Apple does in what the guys who's operating in a billion dollar gas turbine, right? There is a lot of research needs to be done. There is a lot of safety critical aspect, time critical aspect, but using simple and natural interactions and the way of interacting with the system and then the way the system interacts with you, I think that's the something we really want to study and then actually get ready for it. Okay, and then as you mentioned, what also is really cool is the way that the different systems interact. So we talked a little bit before we came on air about this next gen flight deck. I wonder if you can dig into that a little bit and how that's just a starting point really into an integrated system that has a lot of touch points. Yes, so that project is from our side, it was huge on the way to integrating multiple interaction technologies. So we've been working on integrating touch, gesture, fine air gesture and the voice and also like gaze tracking, head tracking, all those parts. So we're really looking into say, okay, right now the informations are distributed. They're just not in a good way. So they're like just separated everywhere and the pilot is the one has to pull out the information and actually work on it, which requires a lot of interactions, unnecessary interaction with the system. That's the first problem. Second problem is interaction itself is not really accommodated naturally, but if you're looking into the future, we're looking into not even the current operation being more efficient. We're looking into like single pilot operation, like going into like almond pilot operation. So then there is a lot of things that we need to really consider where we're getting into this area. So that's why I think the multimodal interaction, naturally interacting with the system and then the key is actually system, naturally responding back to you as well. So that's the thing that we're trying to bring into the cockpit. Right, but then you said it even goes from beyond the cockpit into flight operations for say an individual air carrier and then back to flight control with the FAA and Lord knows how many other systems that those efficiencies could potentially feed.  But if you're thinking about more efficient airline airspace operation that includes airliners as well as air traffic management and then that kind of connects all together, that needs connectivity, that needs big data that's connected with each entity and then the way they can really smoothly collaborate including the basically system intelligence, if you will. Okay, then there's this other funny concept you talked about before we came on here which is digital twins, what is a digital twin? Is that like the mini-me that gets all the work done or why I don't have to do work or what doesn't my, that's the whole concept? My difficult email? What is a digital twin? So digital twin is a digital twin of a physical system. So I think we talked about pie and water applications. So say you have a power plant, you have a gas turbine, steam turbine as a physical system but they wear and tear as they are being used. So the optimized performance of that power plant is going to be different as they're getting older. Digital twin is that you are gonna create a model, digital model of this physical system and then this model is obviously based on physics, physics-based and also database which means the data that comes out of, from physical system will put into this digital model that it reflects and finds all the time what will be my optimized performance range and then informs to the operators or the business guys to understand like how best I can operate my plant. So that's digital twin and from our side, I think there is a whole bunch of GRC global research team and the software guys team actually working on it. From our side is we've been calling digital worker and then twin of a digital worker. So we will consider power plant operator for this example as a digital worker and we want to create a twin version of him. So digital version of him. So that digital version can actually reflect my state as well as my knowledge. So you can capture my expert knowledge. So it's not only me getting on support from the digital twin of the worker. It will be the twin actually getting lessons learned from me how based on my experience and how I'm working with. And then actually that's helping me as an expert to make the right decisions in very time critical situation but also that model can actually make becoming a novice operator to become expert more faster, more efficiently and things like that. So that's another thing together. A lot of project. There's a lot of stuff going on here. Last time we hear a year goes 500 people I think when we interviewed Bill and I think I heard just like over 1200 people here. So you guys are hiring like crazy and it's not an easy place to get people. So let's shift gears and talk about you a little bit in your journey. So you got your PhD at Georgia Tech. How did you end up here at GE and San Ramon doing the cool stuff you're working on? So I was actually hired as a human factors researcher in upstate New York. And then they, before they established the center. So after probably a month later they announced the center and then I got to sort of move to this area. So that's how I came to this place. All right. And talk about being an aerospace engineer and a woman in such a really technical field and I'm sure there's not a ton of women in aerospace. Maybe I'm wrong, please correct me if I am. How was that experience? Again, what advice would you give for young girls, women, families who want to get into tech but they've heard, oh, it's really hard.  What would you say? Cause you're here, you're successful. We're in a room full of really great stuff you're working on really advanced things. What tip would you give to your niece? I would definitely ask them that what is it that makes you so passionate about something? Aviation was always my passion. So it didn't really matter whether it's going to be full of guys. It didn't really click me until I actually got into it. But I think that's the key thing too. Every, I think everywhere you go, whether you're in the woman dominant area or guy dominant area, I think it's the difficulty is, I would say, I want to say about the same because you have a different types of difficulties. But if you have a passion for something and it's if this is science and technology, then yeah, you go for it. And I think it's going to be so much rewarding maybe even compared to woman dominant world. I think yeah. Good tip, follow your passion. Pretty straightforward. Yes, it's easy. Well, thanks for taking a few minutes with us. We'll let you get back to changing the world. I'm Jeff Frick here with Su Yong. We're at the GE Research Facility in San Ramon, California. You're watching theCUBE. Catch you next time.


From Chicago, it's the Cube, covering Veritas Vision Solution Day 2018. Brought to you by Veritas. Welcome back to Chicago everybody. This is the Cube, the leader in live tech coverage. We're here on the ground covering the Veritas Vision Solution Days in Chicago. We just a couple of weeks ago, we were in New York City at the iconic, iconic Tavern on the Green. We're here at the Palmer House Hotel. Jyoti Swarup is here, the Vice President of the Global Marketing for Veritas, great to see you again. Thanks, Dave, glad to be here. A few weeks ago, we saw you in New York.  You just gave a great presentation to about 60, 70 customers here in Chicago. Obviously, a lot of your customers here, New York, one of the big NFL cities. So, what have you learned in the last couple of weeks? Well, a lot. It's been exciting, right? Since New York, I've been in Dubai, Milan, Rome. It's all over the place. Sounds exciting, but a lot of jet lag and travel. But a lot of exciting customers with interesting challenges that we can solve for. But I guess I would summarize it into three parts. Obviously, there are data protection challenges that we solve at Veritas and have done so for 20 years. There are a lot of storage challenges that we talked about and how they're moving to the cloud and how we can assist with that. And lastly, the interesting thing is the whole compliance and AI and ML related challenges. As to how do they look ahead while staying compliant with what they have already? There are some major trends forcing people to rethink their data protection strategies. Obviously, cloud is one, the whole security and data protection world's coming together. The edge, just the whole distributed data trend. Machine intelligence is another one. There are things that you can do with all that data. Machine plus data plus cloud really changes the game. You guys have some hard news in that area. Bring us up to date. What are you announcing? So we're announcing Veritas predictive insights. Really excited about this announcement because when I joined Veritas about 16 months ago, I felt like Veritas sits on top of all these exabytes of data. We protect the largest number of exabytes of data. So we have access to the metadata of that data. So my question to the engineering team was, what are we doing with that metadata? Are we going to use it, leverage it so our customers can benefit from it from all this usage data that we get from other customers? And the answer was, yes, we're working on something. Hold on, you're new, right? And now we have it. So at Veritas, yes, it takes 12 to 16 months to build something at scale, right? We have hundreds of engineers that worked on this. So what we've done now is, especially with our appliances portfolio, we're able to give our customers intuitive predictive and proactive maintenance and support of their systems. And what does that mean? It means firmware upgrades, patches, things like that. They don't have to be personalized, flying and engineering in, engineering in to do kind of things. They can be automated. Oracle recently at Oracle Open World announced this whole autonomous database. Why can't data protection be autonomous, right? So that's how we think, right? Make everything autonomous, make everything predictive and proactive, and that's what predictive insights is about. So let's unpack that a little bit. So what are the enablers that allow you to actually take this next step? Obviously, you've got the data. You've got a classification engine that allows you to put data in buckets, if you will. Explain what that is and why it's important. I'm glad you brought up the classification engine because that was at the heart of everything Veritas did for the last 20 years, right? We called it Vic Veritas Information Classifier, where we classified all of the data that came in on ingest, unlike other people, other customers and other vendors. We classified all the data that came in from net backup and we told our customers, here's PII numbers, here's sensitive information, here's structured data, here's unstructured data. We did this really well for a long time. Now we wanted to take that to the next level, right? We wanted to tell our customers, what's actually going on with your infrastructure? You've classified the data, you've put it in here, what can you do with it next? Where can you put it? Can you optimize it after the cloud? How much will you pay for it? Can you remove something off of tape? How much do you pay for that? Can you put something in a long-term retention on-prem? How much would that cost you? So we would not only want to give them information about the classification of that data, but how to monetize that data, how much money would it cost to store that data in different areas? So this is a case where if you go back to the, some of you might remember, 2006, the Federal Rules of Civil Procedure, mandated that you were able to recover and deliver to a court of law electronic records. Well data classification was a critical component there. This is one of those cases like, if you've got an older athlete like Tom Brady, maybe he's not as fast as he used to be, but he's got it all up here, he knows the place before he sees it.  It's a metadata problem, isn't it? Yep, it absolutely is. It is a metadata problem, and it's a metadata advantage for us at Veritas because we sit on top of the highest amount of metadata. So how do I take advantage of the Veritas predictive insights? Where does it live? So we've announced it will be out there, GAID, the beginning of the year, 2019. We're rolling it out with our appliances portfolio first, because we have more control over it because the appliances and the hardware have been integrated with our software. So we give our customers predictive insights on all of their appliances that they buy from Veritas and their systems. Going forward, we'll extend that to our software only, sales motions as well, as extending it to other software platforms and other hardware platforms from other vendors as well. So we're working on some integrations that I can't talk about today, but we want to essentially take predictive insights and move it beyond Veritas in the future. Okay, so talk a little bit more about how it works. You're using machine learning technology. You're building models and training the data for different customers. How does it all actually come to fruition? Sure, so the first thing is, we're generating what we're calling SRS, our system reliability score. So our engine processes all of this information that comes from our customers' data, the usage data, and maps it to the hundreds of other customers, thousands of other customers' usage data that we have, to find patterns. So for example, if a disk hasn't had a firmware upgraded and hasn't done so for months, we can predictively let the customer know this disk is going to fail if you didn't upgrade this, but that's not enough. We actually allow them to click a button and upgrade the firmware right there to that disk so it's done, right? So it's not only letting customers know that here's something that's going to go wrong, but here's how to fix it as well. That's just one example of what we can do. Well, that's key.  You're saying you're actually building automation into the process. Right, it's like chatbots. You respond to the chatbot right there and it does the action for you. You don't actually have to go somewhere and figure it out. So you've got this SRS score. So what happens when you cross that threshold? It tells the system, okay, take some remedial action or does it allow the customer to sort of make that choice? What's yours? Sure, so the SRS score is like your credit score, right? There's a lot of complexity underneath that score. So at the highest level, we tell the customer, if your score is about a certain point, your systems are healthy. They're running well. If they go below a certain point, right, let's say a 700 score and a credit score, you got to go watch out, why did it go below? And we'll give them the 10 or 20 reasons why the score went down, whether it's a firmware thing or a support issue or a hard drive issue. We tell them exactly what's about to go wrong so they can go fix it before it actually goes wrong. What do you, actually, before we go there, just some examples, some use cases that you expect in the field that you can talk to customers about. Give us some more. Sure, so we talked to a lot of companies with massive data centers. So one of the things they say is with our appliances, simple things like temperature changes. I was in Dubai, look, the temperature there can be crazy, it goes over 100 degrees Fahrenheit. So they say simple things like temperature changes can have massive effect on your hard drives and how that works. If my AI and ML algorithms or my software can practically tell me the temperature's going up, this is what's going to happen, increase the cooling, do something different, move the data somewhere, back it up, that's great for the customer. Can I take action just based on a simple thing like temperature? There was another interesting customer here in New York, actually, that came to me and said, we had this problem like every so many weeks, their disks would fail. And they thought it was due to temperature because it was in the summer, it wasn't. And after a lot of research turns out, it was the fire alarms that were going off. So the fire alarm, the fire alarm testing that was going on was actually causing disks to fail. Because of the vibration? For the vibration and the decibel level, it was interesting, right? And now our AI and ML knows that, so it's recorded, we know it and we'll be better off going forward, right? We'll tell other customers now that have data centers with massive, loud, high decibel fire alarms that this could be a potential issue, I'm not saying that is the issue, but this could be a potential issue that they would have never thought of otherwise. So what do you expect the business impact to be when you talk to customers about this capability under non-disclosure, et cetera? How are they seeing this impacting their business? So it's three things, right? Proactive support and maintenance. That's really important. Their customers are tired of talking to large vendors where the support connections are horrible, right? They have to go in and raise a ticket and do certain things and then they will ship a guy over to their site who'll come and fix it. That's just too long, slow and reactive. We want to make this proactive and autonomous. That's number one. Number two is total cost of ownership, right? So when customers are able to predict these failures, they don't have to have a certain money set aside for solving problems when they occur. They're like, I know this problem's coming up. I need to budget for it. So their TCO models get better and more predictable, right? And last but definitely not the least, when we extend this to beyond Veritas, they will be able to do more with their data. Again, what is that more? We don't know yet today, but when we are able to extend this to beyond Veritas, customers will be able to do a lot more with their data centers. So a couple of things this plays into, obviously digital transformation is all about being on all the time. You don't want to have, you don't want planned downtime or unplanned downtime. This allows you to at least plan more effectively and potentially eliminate any downtime so your data is always accessible. And it's also cloud-like in that you're automating a lot of the either recovery from failures or you're pushing a button and saying, okay, remediate this, packs that so you don't have the failure. So that's a sort of cloud-like approach. So you said it's available first part of 19 and it's available, is it in appliances or how do I get this? So we'll be rolling it out in appliances first, all the Veritas appliances and then we'll extend it to software only as well as beyond Veritas going forward. Awesome, Jyoti, thanks very much for taking us through the new capability. AI brought to data protection and anticipating problems before they occur, remediating them in an autonomous way. Appreciate your time, thanks for coming back on. All right, keep it right there, everybody, we'll be back with our next guest. Right after this short break, you're watching theCUBE from Chicago, Veritas Vision Solution Days, we'll be right back.


3D materials with switchable wedding surfaces have attracted significant attention due to their application in oil-slash-water separation, and a fast pH-responsive melamine foam grafted with poly, 2-dimethylaminoethyl methacrylate, has been prepared by surface-initiated chain transfer radical polymerization. The AS-prepared MF displays superhydrophilic and superoleophobic surfaces in strong acid solution, while it becomes superhydrophobic in neutral or basic solution. It can selectively absorb different types of oils from the oil-water mixture with a great absorption capacity of 54 to 117 gG-1 and automatically door-boil in less than 60 s with a desorption efficiency of 99% dichloromethane in acid solution. The pH-sensitive MF with switchable wedding surfaces has great potential for oily water separation and possesses excellent recyclability. This article was authored by Joon Joon Ma, Yang Chun Sia, Tao Yang, and others. We are article.tv, links in the description below.


Downtown San Francisco, it's the Cube. Covering RSA North America 2018. Welcome back everybody, Jeff Frick here with the Cube. We're in downtown San Francisco at RSA North America 2018, 40,000 plus professionals talking about security, enterprise security. It's a growing field, it's getting baked into everything. There's a whole lot of reasons that this needs to be better and more integrated into everything that we do as opposed to just kind of a slap on at the end who better to have on who's investing at the cutting edge keeping an eye on the startups and Sean Cunningham our next guest, he's a managing director, Forge Point Capital, the newly named, so welcome to Forge Point Capital I guess. Thanks Jeff, we're pretty excited about it. So we were branded Trident Capital Cybersecurity. We're a $300 million cybersecurity only fund. We closed the fund about a year and a half ago. We've invested in a dozen companies and we decided that now is a great time to rebrand. Forge Point really tells more about what we're doing. We're forging ahead with our series A, series B funded companies as well as a few growth equity. So it made a lot of sense, but we were pretty excited about the market and obviously RSA with all 1700 cybersecurity companies makes it interesting. Right, so you've been at this for a while. I wonder if you can speak to some of the macro trends as we've seen the growth of cloud, the growth of IoT will soon be more industrial IoT enabled by 5G. We've got all these automated systems and financial services trading and ad tech that we're gonna see more and more of that automated transaction happening. You've got APIs, everything's connected to everything else to enable my application. So really, really exciting, huge growing threat surface if you will, but at the same time, these are the technologies that are driving forward. So what are you seeing from your seat at the table, some of the newer, more innovative startups? Jeff, I think you should probably tell me you have all the answers there. I talk to a lot of smart people that's the benefit of the job. I think the only two buzzwords you left off was Bitcoin and fraudulent payments. We can work a little blockchain in it if you want. Yeah, but it's absolutely been an interesting environment. I've been doing it since 2000 with Intel Capital for 15 years, but what's really changed, what hasn't changed is the fact that it's all about the hackers being able to monetize this. So that's not going away. The biggest change are the, I guess, overt nation-state attacks. And so between all of those things, the drivers are just continuing to force cybersecurity become better and better. And that's why the innovative startups are really, you're seeing these 1700, because the legacy companies can't fix these problems. And you talk about all these different paths for hackers to get in. It's absolutely the case. And we are really big on areas that, as you mentioned, Jeff, the automation. It has to be about automating. It has to be about having a real solution for a real problem. You look at, say, 1500 of these security startups, a lot of them are about technology for the sake of technology. And so we're pretty excited about a couple of areas. One is application security. If you think about the Equifax hack, as simple as getting into the website and being able to hack into all of the PII data, if you will. And we've invested a couple of calls, Previty. And what they do is they make it easy for the application security folks to meet with the DevOps folks and inject the software into these applications. And the reason why that's really interesting is if you think about how long it takes for the DevOps guys to get all their security or all their new updates out through that whole cycle, when you can automate that process and reduce that time to market, that's what it's really all about. So what's your take on GDPR? It was passed a little while ago. The enforcement comes into place next month. It's weird what's going on with Facebook right now. I don't ever hear GDPR in the conversation of what's going on. And yet it's just around the corner. And it seems like it would be part of that conversation. You see this kind of a white 2K moment where there's a lot of buzz and the date hits and we get past it and we kind of move on with our lives or is this really a fundamental shift in the way that companies are going to have to manage their data? Well, I can show you my scars from investing in compliance companies. I think the winners in that space from a business standpoint are going to be the consulting companies initially. And at some point then the legacy guys are going to be also involved as well as some of the startups. But clearly until you see some of the large penalties happen there's not going to be a lot of movement. There's going to be a lot of hand waving and consulting, trying to figure out what's your problem, how do we solve it? So you're going to see I'm sure on the floor a lot of GDPR stuff. But we're being very cautious about where we invest there because as you say, white 2K and a lot of this is going to be a lot of fun. The legacy guys are going to say, oh, we can handle that same as they did with cloud. Look how long it's taking cloud to get adopted.  We did investments in that space around CASB. It's called, and we invested in a company called Preler. Had great traction, but then it just kind of topped out. So it's going to be an investable space and there's going to be a lot of money dumped in there because it's the lemming effect. All VCs are going to follow that. We'll see what happens. And then on the cloud, with the growth of public cloud with Amazon and Azure and Google Cloud Platform, and they've got significant resources that they're investing into the security of their clouds and their infrastructure. And yet we still hear things happen all the time where there's some breach because somebody forgot to turn a switch from green to blue or whatever. How did the startups kind of find their path within these huge public cloud spaces to find a vector that they can concentrate on that's not already covered by some of these massive investments that the big public cloud people are making? Yeah, I think some of the, you know, you point something out. I mean, we're going to think about cloud. You think about the public cloud. You think of private cloud and the hybrid model and so on. I think that's really where things are going to be for a while. The big guys, big companies, enterprises are not putting a lot of their crown jewels out in the public clouds yet. And so the private clouds are equally important to them. And so they have to be secured. And the public cloud, you know, there's definitely, they have some good security but they quietly are implementing security from innovative companies also. They're not as public about it because they wanna have, they're already secure so don't worry about me. But there's a lot of opportunity there. Okay, and then when CIOs are talking about security and thinking about security, ultimately they cannot be 100% secure, right? It's just, you cannot be. And so it's- It's called job security. Yeah, job security for us, right? But I would think of it as kind of an insurance model. You know, at some point you get kind of a law diminishing returns and you've gotta start making business trade-offs for the investment. How are these people thinking about this at the same time, seeing their competitors and neighbors showing up on the cover of the Wall Street Journal, breach after breach after breach? What's the right balance? How should they be thinking about managing risk and thinking of a risk problem as opposed to kind of a castle problem? Yeah, and that's the biggest problem with CIOs and CISOs right now. It's all about what's good enough. Where do I reach that threshold? And so there is definitely buyer fatigue. And I think it's a matter of, there are companies out there that look at the risk profile and are actually giving ratings of what does your environment look like? We just invested in a spin out from, we helped a spin out a company called Cybercube out of Symantec and it's insurance. And they're looking at, from a cyber insurance perspective, of what's your risk profile within your organization and selling, and that data from Symantec as well as the data they have and going back to the insurance, the underwriters say, hey, we can show you the risk profile of this company and you can properly price your cyber insurance now. And we all know how large a cyber insurance market is. So there's a lot of opportunities in that space to really look at the risk factors. All right, well, before I let you go to go visit all the 117 startups, which we'll be looking for your check, I'm sure. Human ATM. What is one or two things that you think about and in some of the more progressive startups that you talk about that still hasn't kind of hit the public eye yet, that they should be thinking about or that we're going to be talking about in a couple of years that's still kind of below the radar? Yeah, you know, if I told you, then everyone else would be there. That's true, definitely. So I have to be a little careful. No, I think the interesting thing is, a bit of a contrarian view is if you think about consumer space, people really don't want to invest, investors don't want to put money in the consumer, but you think about Symantec, again, LifeLock, identity protection, $2.3 billion Symantec paid to get LifeLock, that's a lot of money. But if you think about five years ago, how many consumers would pull out their Visa card to buy security? So we think that there's really a potential opportunity on the consumer side. Now, AV's pretty well scorched earth, a lot of places, a lot of these end point things are scorched earth, but consumer might be an interesting place to be able to take these enterprise applications and what I would call the consumerization of security and take some of those interesting applications and solutions and bring them down to consumer in a bundled type of environment. Yeah, well, certainly with all the stuff going on with Facebook now, people's kind of reawakening on the consumer level of what's really happening would certainly be a fuel for that fire. We have an investment company called ID Experts, which does breach remediation. And our goal right now is, we're continuing to add products from that space to be able to give the consumers a very robust offering. All right, Sean, well, thanks for taking a few minutes out of your day from prospecting over on the floor. East Ronald Cunningham, I'm Jeff Rick. You're watching The Cube from RSA North America 2018 in downtown San Francisco. Thanks for watching. We'll see you next time.


A Float with Henry Morgan A float with Henry Morgan written for radio by Warren Barry and a George Edwards production. Kitty learns from a newly arrived convict that Jeffrey Hunter was sent out as a convict from England. She realizes that he must be a fugitive and she rejoices that she'll be able to send him back to captivity and slavery. But Deerts tells her to wait until he steals the Aztec Necklet. Then, as Jeffrey will disappear suddenly and without apparent reason, Morgan will believe that he has stolen the Necklet. Delores and Deerts, knowing of Morgan's absence from the ship, plan to take the Necklet that night before Jeffrey has time to tell Morgan his true story. But what Delores doesn't know is that another stranger has arrived in Port Royal, a Colonel Atterbury, who is at that very moment talking with Sir Thomas and Morgan. While Sir Thomas is out of the room, Morgan learns that Atterbury knows Antoinette DeLacy very well. He talks of her beauty, mentions her blue eyes. Morgan is startled. He remembers her eyes as being almost black.  Come, come Captain Morgan, why I know the girl so very well. It's her coloring that always appealed to me. The blackness of her hair and the blueness of her eyes. Well, perhaps I'm going old. We won't quarrel about it anyhow Captain, because in England you are known as a man with whom it's unwise to quarrel. Oh, is that so? So my fame has spread as far as that, eh Colonel Atterbury? But just the same, neither of us is likely to make a mistake. If anyone is, I assure you it must be you. When the girl was staying at the old home of Sir Thomas, I was a frequent visitor. It was I who met her in France and brought her across to England and did the best I could for her, because Sir Thomas was a Jamaica and not able to do it himself. If I remember rightly, Sir Thomas Montford had not seen Antoinette de Lazy until she arrived here in Jamaica. Yes, that is so. He heard of a plight in France. Realizing he was her only kinsman in the world, he wrote to me, asked me to contact her, bring her to England and arrange for a transport to Jamaica.  Of course they are blue. You must have made a mistake. No, I can't see how you could make a mistake like that. I wonder if it's possible we are making a mistake. What do you mean? I only know myself. You must have seen the girl tonight. No, no, I haven't as yet. I was detained aboard the ship until after dinner. I only just arrived before you did. I was so busy talking to Sir Thomas that I've not had time to see Antoinette yet. Then you've not seen her yourself. What is biting you, boy? Really, sir, I don't like your attitude. I don't like what I'm thinking myself. Did you hear from Sir Thomas how we came to bring Mamzell de Lacey here to Port Royal? It was you yourself who found her in an open boat. He told me the story, a very fortunate thing for her too. Perhaps it was too fortunate a thing. Come, sir, come to the point. How do you like mentioning it? Sir Thomas will be back at any moment. I don't want to worry him in case I am greatly mistaken. Well, quickly say what you have to. I received word from Sir Thomas to meet a ship, the Elizabethan, because his kin's woman, Antoinette de Lacey, was aboard her. That's true. I threw her off at Portsmouth, myself. And I was too late. The Elizabethan had been taken by the Spanish. I turned around for Port Royal. Just before I reached here, a small boat was seen bobbing about in the ocean. Its sole occupant was a woman. We rescued her. She told us she was Antoinette de Lacey. She gave particulars about the ship that she was travelling on. She knew about Sir Thomas and his family. Well, what of it? In this part of the world, it's either a British ship taking a Spanish ship, or a Spanish ship taking a British ship. I have spies in Spanish positions. What if Spain were able to send someone here to Jamaica in the guise of a kin's woman to Sir Thomas Moffat? Why, the idea is preposterous. Preposterous it may be. There are so many things about this woman who calls herself Mamazelle Antoinette de Lacey and one thing that she did in particular. Oh, what was that? She came to my ship. I found her in my cabin. She told me that she'd been sent there by Sir Thomas Moffat. For reasons best known to myself, I believed her. And there were a lot of small things, too. How quickly she accustomed herself to the life on this island. Now there's the colour of her eyes. But how could anyone carry out such a masquerade? That's simple enough. The Spanish captured a British ship. They find her aboard a kin's woman of the Governor of Jamaica. They learn by means best known to themselves and perhaps better not discuss between us that Sir Thomas did not know his kin's woman. How easy by brutal methods to gather from her all the information she knew about the family, the home she came from, and put another woman in her place. God, man, it sounds like a fairy tale. We can't talk on this at length, Colonel. Sir Thomas will come in at any moment now and we don't want him to catch us talking of this. We may be quite wrong. We shall soon verify our suspicions. Aye. This girl will have to make an appearance. If she's an imposter, she won't know me and I won't know her. Then we'll wait until we face her. Oh, sorry, I've been so long. I'm not the port, but I have been looking for Antoinette. I can't find her anywhere. Counts you indeed. Oh, must have told me she was going out, but I forgot. A slave said she went in a carriage. She'll be so disappointed, Colonel, missing you tonight. Well, we'll have a lot to talk about. Perhaps you'll return before I leave. I particularly would like to see her, if you don't mind, Sir Thomas, and I'd like to stay. Delighted, delighted. I've no need to return to the ship. I too would like to stay. Excellent. Now, just wait until I open this bottle of port. Dear, I don't like waiting about in this quarter. Why do you have to leave me to go to the dolphin tavern? Because I can't take you with me, not in there. Why, the men would tear you to pieces and I have to tell Kitty when we are going to do. Well, don't leave me for long, please. Yes, stay well hidden in the carriage. It's very dark. No, I will see you. I'll be back very quickly. I won't leave you for long. Here it is. Yes? Quickly, I must talk with your legend. What is it, dear? It concerns Jeffrey Hunter and what you know about him. Yes? I want you to leave the tavern and go to the watch. Tell them that you have news of an escaped convict. He will be coming to the dolphin tavern in one hour. Remember that now. One hour. Now, you have them wait outside the tavern and they will catch him.  Have you clear in your mind one hour? Everything depends on the success of tonight's plans. Now, I've no more time to talk, I must go. Sure, I understand. The watch is to be here in one hour and I'll be here to watch them take him away. And I will return in an hour and you'll have the beautiful naglet. I'm going to get it now. Remember, one hour's time. Head of the ship, you'll stay in the shadows. Do you think anyone saw the carriage approach? Ah, no, no, it's hidden by the buildings. Now, you listen carefully. I will go about the ship and send the watch away from the head of the gang, thank you.   All right. This coming aboard. Ah, I remember you, very man I'm looking for. You've seen Mr. Hunder, eh? He came aboard some time ago, dear. Ah, look, you're going fetch him for me at once. I have an urgent message from Captain Morgan. I'll keep watch on the gang plan for you. All right, I'll get him. Better Captain Morgan's cabin. Yes, but it will be locked. Yeah, I have thought of that. When I was his trusted friend, he gave me a key. I had it covered. No, that is... Eh, quickly. The other man and Hunter will be back soon. Have you anything to light the lamp? There's no need to. Captain Morgan always keeps a line going in his office.  You'll find it there in the cabin and watch very carefully where Hunter goes. You have the artificial gem to give him? I have it, baby. Now, you hurry. Quickly, I think I hear them coming. You're looking for me yet? What is it? I have something to give you from Captain Morgan. Well, what is it? You come under this swinging lamp as you can see, eh? There. You recognize him? Looks like the self-hour from Captain Morgan's cabin. Well, I would, I know. He only said to me a short while ago, you take this to Mr. Hunter and tell him to put it away safely. He'll know the place, I mean. Yes, I understand. Give it to me. Well, I'll say, tell me something else. He wants you to go in about an hour's time to the dolphin tap. Dolphin tap it. Dearest, I can't go there.  It's just one of Captain Morgan's orders. Will you go back and tell him I'm in trouble and I must see him? I want to see him. You think he'll take a message like that? When he say he want to see you, he want to see you. Yeah, his friend. Maybe you're trying to go there, eh? That's enough, dearest. Never you mind. All right. I go back, I tell Captain Morgan. You say no, eh? He'd rather spend his time in his bunk. You know I don't mean that. I don't know what you mean at all. I only know you refuse to pay Captain Morgan's orders. If there's something you're frightened of, I would not feel it. It's so late at night as knowing about Captain Morgan, he's in the tavern. And Captain Morgan will protect you. He is lord on this island. Come to take over my watch again. Ah, then that's all right, Matthews. I don't feel tired tonight. Yeah, don't mind if I change watch with Matthew tonight, dear Mr. Hunter. I don't care what you do.  All right. When there was a one to refuse another hour in my bunk. Eh, yeah, better hurry, Mr. Hunter. It should be keeping Captain Morgan waiting. Oh, yeah, it wouldn't like that. And neither would he. All right, I'll go. This is not the same stone. Must be another one. Well, what's it matter? Now that's that job done. Now for the doping tavern. I'll leave here later. I don't want to hang about the streets. If I leave later, I'll make the tavern exactly the right time. The perfect hiding place. Whoever would have found it there. Get out of here once quickly. Come in. What's the door? Did you see? I saw everything. In here. I've been a boy bishop all the time and I didn't know such a hiding place existed. Oh, look at the beautiful stones. We fill our pockets, eh? You leave them alone, Diets. We came here for one purpose alone. To get the Aztec necklace. Oh, look at it. Do have it again. My necklace. Once again, Dolores has the necklace. She and Diets have plotted to destroy Jeffrey and to have him blame for its taking. Learn a fair six fill in the next episode of The Float with Henry Morgan.


So before we have Karen present, we're going to hear from Louisa and with that I welcome again everybody to our Atlanta meet up. We are actually rebranding and I'm sure Karen knows all this tech soup is kind of shifting its platform so we're actually going to be statewide. With our next meeting and reaching out to folks across the great state of Georgia to join us virtually for these wonderful sessions that share that give information with nonprofits on how we can harness technology to further our missions deepen our development and engage more stakeholders. So with that, I will stop talking. I'm sure everybody will be relieved by that and I'll invite Louisa to share her information with everybody Louisa. Great. Hi all, this is Louisa. I am with the Georgia Center for nonprofits, and we're a capacity building nonprofit for nonprofits and one of our big pushes and programs is Georgia gives I'm giving Tuesday. So, I just wanted to come in and steal five minutes or less to just invite all of you to participate if you don't already. We are, even though it's Georgia gives I'm giving Tuesday is the Tuesday after Thanksgiving, which is November 30 this year. We really do see that the sooner you prepare the better and Georgia gives is Georgia's biggest day of giving. We helped raise over $24 million last year on that day for the state of Georgia. And so we have a platform it's a free platform so if you need a platform you can go to www.ga give.org and register and create a nonprofit. You can search for your page, and you should find it all registered 501c 3 pull that information we use mighty cause as a platform for that. So you can find your organization find your page or claim your page and create and create a page but that's actually like one part of Georgia gives we really do try to provide the resources for nonprofits so that's why I'm coming in here today. We have an email list that I'll tell you where it is in a moment, or feeding, you know, baby steps tips every week and trying to push everybody on to the latest and greatest trend so this year we're really trying to push peer to peer fundraising so if you haven't heard about that. You can sign up for emails because we're going to be talking a lot about it training folks on how to do that on on the platform, all to be able to just make Georgia give successful and we know that Georgia gives help sort of with year and the peels. So it can be a part of that or it can be a single campaign. It's up to you right there's ways to customize it. The last thing I'll say is just we all in addition to resources we actually also have prize opportunity so if you register. And that's all in the link I'll share, you get, you're basically eligible for prizes and media opportunity so that's when the campaign kicks off November 30 or November 1 the whole month of November. So that's one of the opportunities for our PR team to leverage your story so see register you get a part of your part of that, as well as maybe being a part of our PSA where we're currently looking for different orgs that registered to be featured in that and that's a public service and that will feed throughout the state to broadcast and radio so that's another great opportunity. And to get started like I said go to give.org. There's actually a tab at the top that it says nonprofits and you can click on that and then click on toolkit. And that's kind of the hub for all of the different resources that we have for orgs at the top is a link to get our emails. And then below are all the different before steps of success to get into the, you know, have a successful Georgia get goes from how to set up your page to registering to then planning your campaign and will be we're actually sending an email this week because we have a storytelling webinar coming up at the end of the month so definitely sign up, reach out to me via the email that I posted earlier in the chat. And yeah, join us is really what I'm asking for. And if you have any questions just let me know. Thank you for having me. Thank you so much Louisa for such valuable information. Louisa's email is in the chat. I'll copy and paste it so it appears a little bit more currently as well. And truly the Georgia Center for nonprofits is a great resource for everyone to know about it so poke on their hook around on their web page subscribe to the newsletter and definitely check out that toolkit, and Louisa will look forward to hearing in more detail from you and perhaps someone else from GCN at our fourth quarter meetup or TechSoup meetup meeting thank you so much for joining us today. Thank you. And our featured speaker today is Karen Kramer with tech bridge. Karen is just a force of nature. And I have had the privilege of working with her on a couple of projects she is the community engagement manager for tech bridge. And I think she gets more than 24 hours in a day I'm not sure how she makes that happen but somehow she does while also balancing family responsibilities and community commitments and, and all of that. And if you are not familiar with tech bridge you're really in for a treat today. They really understand the, the world that nonprofit leaders live in with limited resources competing demands, and really can customize solutions to help your nonprofit not only survive but to thrive in these in all times but in particularly these times when we were all relying so much on digital communications to continue to engage our stakeholders and deepen our missions.  And again, Karen, our deepest gratitude to you for joining us today and we're looking forward to hearing more from you. Thanks so much for having me and everybody that's attending it's been so fun to get to know Irene and you all don't know this but before the pandemic Irene and I were planning a day for nonprofits to share about technology that they can use and we had different panelists and speakers we had it all planned out we were ready to have it. We had a demo kit and then we had to pivot and do it virtually and we pulled it off and we're so proud of ourselves for our pandemic pivot, and I'm Karen Kramer on the chief community office community officer at tech bridge and excited to talk with you all today. Tech bridge really wants to be a phone a friend away for our fellow nonprofits helping with any of your data and technology questions so I'll share a little bit about tech bridge and the offerings that we provide for nonprofits. There's plenty of time at the end for question and answer so this is your chance to just have that phone a friend and ask data questions ask technology questions. Talk about different things that are going on, and your nonprofits and how we might be able to help so definitely want this to be interactive and feel free to turn on your video if you want. And glad to be with you all today and it's exciting that the tech state meetup is going from Atlanta to statewide because I think we can learn so much from each other and it's great to be thought partners and. I think one of the blessings of the pandemic is that we're all learning how to work remotely and serve virtually and just can ask each other questions about how we're doing things and so I like that the community is growing that's very exciting. I wanted to share a little bit about tech bridge and our mission tech bridge celebrated our 21st year, and we were founded by the technology community to help our fellow nonprofits with data and technology capacity building. A couple of years ago we changed our mission to focus on overcoming generational poverty, because we had served thousands of nonprofits over 20 years. But we felt like nonprofits that were on the front lines of the poverty were investing the least in themselves. And so we felt like that was where we can make the most impact is tech bridge is focusing on poverty alleviation nonprofits. Our new CEO came in January 2020 right before the pandemic. She really looked at everything that we did and wanted to narrow our focus, even more. And so we have developed four pillars where we do the most of our work so we serve nonprofits that are focused on hunger relief. The biggest nonprofit we serve is feeding America and their 200 food banks and 60,000 partner agencies or food pantries. We run the supply chain logistics platform for them. We do a lot of work in homeless support, helping homeless support housing shelters affordable housing supporting the neighbor works America network. Anybody that is helping people to get housing stay in housing, preventing eviction. We support those nonprofits. Our third pillar is social justice which is very inclusive. We serve any BIPOC led by proc serving nonprofit. We do a lot of work with civil legal aid organizations. We do a lot of work to prevent evictions and supporting like the addiction defense collaborative in San Francisco. And then just any nonprofit that is overcoming barriers to adjust society. So overcoming discrimination based on gender or sexual orientation or discrimination for refugees and immigrants we support all of those nonprofits. Our fourth pillar is workforce development which is also very inclusive. Anything cradle to career educational services tutoring mentoring youth development job training job placement, anything that is helping students and adults to get careers where they can make living wage jobs to be able to take very good care of their family. We're supporting those nonprofits. We also have a technology career program in our workforce development and I'll talk about that in a minute. But that's tech bridge that's our mission and these are our focus areas where we do our work. I'm just wanted to share about our leadership team we have Nicole Armstrong who's our chief executive officer. I'm talking with you today we have Manish mystery who's our chief technology officer. Andre Dickens is our chief marketing officer just did a brand new website for us and he was a founder of 48 and 48 which is another great resource for nonprofits that need a website done they have Atlanta events frequently. We have Barbara Gustin who's our chief operating officer. Andre Dickens is our chief development officer. Julie Nooner is our chief program officer and she leads our technology career programs and Deborah man free who's our director of finance. We were we are headquartered in Georgia we've done a lot of work in Georgia Alabama Tennessee but we actually have a national reach. Last year our fiscal year runs July to June we serve 234 nonprofits across the country. We do a lot of work in California supporting civil legal aid organizations do a lot of work in New York City with emergency food supply in the United States. We have a really broad footprint and so we'll serve any nonprofit that's focused on poverty alleviation that fits well within one of our four pillars of hunger relief homeless support social justice and workforce development. A little bit more about what we do is we offer technology platforms and also services. So for hunger relief we have built the supply chain management platform that feeding America uses so when craft or Heinz donate food to feeding America. They get that to their 200 food banks who then get the food to the 60,000 food pantries that all runs on tech bridge. Our platforms. We also have a platform for homelessness where we're working in Nashville across five counties and 24 nonprofits where they're all sharing data with each other and coordinating services and not having to use the same platform so we've built data interoperability integration to be able to share data across organization so we can see what is the combination of programs and services that is helping people to move out of experiencing homelessness. And social justice we've built justice server which is the case management platform for legal services organizations where they can track their cases and the outcomes of those cases. We also have a pro bono attorney portal so if you are a partner at a law firm and you're the pro bono director, your firm can look at the cases that are available from the different legal aid organizations do a conflict check with your firm and then take them on for representation, and then report to the legal aid case manager of the progress that you've made in those cases. And then in our fourth pillar workforce development we've developed a learning management system called tech steps and so for our technology career program. We have built in digital curriculum at different skills of no digital skills low digital skills medium and high, and we have all of those videos and recordings in our tech steps learning management systems. We have direct services which is our technology career program that I'll talk about in a minute, and then we have consulting services we do for all of our nonprofits regardless of what pillar they're in so we do a lot of technology assessments looking at what technology you're using today, where are you swimming and spreadsheets envisioning an ideal future state and then the projects you need to do to get to that ideal future state. We do a lot of Salesforce implementations for nonprofits like helping them with the nonprofit success pack for donor and grants management. We help a lot with program and case management and outcomes measurement, tracking all of that in Salesforce. We do a lot of Microsoft helping with 365 and SharePoint and then we also do custom applications if there's nothing commercially off the shelf available to help nonprofits we build things from scratch. We do mobile applications we did one for operation hope they have a hope in hand mobile app that helps their coaches connect with people that want financial coaching. So I share a little bit about our different pillars and some of the nonprofits that we've worked with so in hunger relief, we've, of course work with feeding America and move a half a billion pounds of food through that supply chain logistics platform. We also worked with second harvest of middle Tennessee, and we did a project called project preserve where they take meals that are ready to eat and then they freeze them and then they provide them to other nonprofits that are serving people experiencing food insecurity. And then we also have a virtual food drive where food banks and food pantries can raise money, and we have a cool like gamification where there's a person they're shopping in the grocery store they're putting items in their cart. And then say they get to check out and it's $100 and they say well do you know that the food bank can get $100 worth of food for $50 we donate $50 to the food banks we're helping food banks to raise money. There was a good question from Paula how who asked if we do any translation technology. And that is not something that we focused on as a tech bridge but we definitely have partners that we could refer you to if you need help with translation technology and we also have a really good partner that has helped us with thinking through webinars and our different website and platforms and how can we make them more accessible to people that have visual challenges, hearing challenges and so I think that's something that we'll see more of is how can we make these digital platforms much more inclusive and accessible to many different audiences so I'm glad to share that resource with you all. I'm going to have my email at the end and definitely open to getting questions from you or scheduling a meeting to discuss things. Yep, Paula said that's what we're working on now accessibility so I got a good resource for you Paula that I can share with you. So in homelessness, we have worked with the United Way of Greater Nashville, and I would say that they're a very progressive United Way, and they have a family collective and it's working with families that have been experiencing homelessness, and bringing together all of the services that those families need to be self sufficient after two years. So they have safe haven family shelter, they have Catholic curities that helps families to find affordable apartments. They make sure that the kids are enrolled in school whether it's early childhood education, or after school programs are even rolled in the public school system. And then they really work with the adults, or have they gotten their GED do they want job training. And then once they're getting a job that's making a good wage talking with them about financial coaching and helping them to manage their money well so that they'll be sufficient for the long term. So we are really excited that we're working across five counties in middle Tennessee, 24 different nonprofits, and they've had great outcomes of the families that they prevented from becoming homelessness, becoming homeless the families that they have housed that were experiencing homelessness, and then enrolling adults and higher education programs and helping these families to be self sufficient. This is the work that I came to tech bridge to do because I feel like a lot of times nonprofits operate in silos, and we don't really know across time, what's that combination of programs and services across different nonprofits that's leading to the best outcomes in our community so our vision at tech bridges how can we have predictable pathways out of poverty out of homelessness what's that combination of programs and services. That's most successful. You know, for some people a tech aptitude is it going to a tech bridge technology career program and taking four months of technical instruction and then getting a job paying $60 70,000 a year that then helps housing to become affordable for the family or to move to a neighborhood with better schools to improve the education of the children in the family. Like what what's that combination that's breaking the cycle of generational poverty. Tech bridge is really focused on that and being the nonprofit pipeline of data to know what's working in our community. In social justice, we have focused a lot on civil legal aid organizations and supporting them so we have been working in San Francisco they passed a law that tenants that are facing eviction have the right to representation. So we have helped the legal aid organizations to coordinate with each other like organization a you're going to need to take on 100 cases be you're going to need to take on 250. And how can you communicate with each other on how are you doing and are you preventing eviction we're also doing that with the health consumer alliances, helping different nonprofits to share data with each other and better coordinate legal care for people that need representation and we're really thrilled by all the pro bono attorneys nationally that step up to take on these cases because in civil legal aid clients often don't have the right to representation and so we're thrilled that the pro bono attorneys are stepping up and have donated $6 million worth of professional legal services to different clients. We are having a social justice summit and that is coming up in March 2022 and we'd be glad to invite you. And we are sharing about the different nonprofits that we've worked with and the areas that they're addressing we're going to focus on eviction defense and we're also going to focus on civic engagement and voting right so that's something we've got coming up. And then in our workforce development we started our technology career program in 2018. It's grown to become multiple programs where we're not only serving adults but we're serving youth and are starting an apprenticeship program. And we have worked with many different employers and partners and the employers are often providing curriculum to train unemployed and underemployed residents and tech skills they usually do about four months of technical training, and then go on to really nice living wage jobs with employers that participate in our program, and we've also helped a lot of nonprofits that are also focused on workforce development like multi agency Alliance on Children they serve children and foster care. And so we have built out the client management system that tracks the youth and the different nonprofits that serve the youth the different programs that they're enrolled in. We also have an apprenticeship program with anthem where they're learning tech skills and then they get a job with anthem, after they graduate. And so we are just really excited that we've impacted 664 families with digital literacy and we serve families from no skills low skills, middle skills and high skills. And so this has been really successful we started the program because we heard from the technology community that we have all these jobs that we're really trying hard but we're struggling to find community residents that meet the skill sets to meet job demand and industry demand. And so we just have a history of helping non technical people learn technical skills and be able to train them and it's just changing people's lives like I know we've had students that before the pandemic we're working at Walmart. We're couch surfing and sleeping with neighbors and friends, and we're really having a trouble meeting, you know, making ends meet. Then they go through our technology career program, they're making $70,000 a year they're working at ncr and they're able to work remotely and safely during the pandemic so this is really changing lives and we're really proud of this work. And then just a little bit about tech bridge what we provide we provide it strategy and services. We help with data strategy, help with databases, any kind of collaboration tools and like helping you move to the clouds you don't have to have a physical server, so you can access files remotely. And like I said if there's not good products available for nonprofits we will build custom applications. So I wanted to share about a few of these products and services. I would say since the pandemic we've been super busy at tech bridge and the calls I get our help, we need to be able to work remotely we need to serve virtually typical use cases will be. Hey, like we used to have like our controller and they would have to go into the office and they would have to like print checks and it would have to be signed by two people and we're realizing in the pandemic we can't operate like that anymore. We're swimming in spreadsheets or we have this old VPN system that people are logging into and it's slow or we have an old access database and if there's more than a couple of on us, we crash it and so we are really trying to help all the nonprofits that reach out to us. How do you work remotely and how do you serve virtually. And so one of the ways that people can work together well and work remotely is Microsoft 365 and so tech bridge does a lot of helping you implement this and configure it at your organization, but also training you how to use it and that's a common call we get is, well our nonprofit has office 365 but like what's the difference between one drive and SharePoint and like, should I use teams should I use zoom should I use go to meeting. You know, and like what's like the best value you know what should what should I choose and so I would say we have consulting to help you implement it to configure it really well for your organization's needs and train you how to use it. So Microsoft 365, you might have been using for a while but it's totally in the cloud, which means you can access your documents your applications, your data from anywhere, you don't need a VPN you just go to any web browser and you can log in and use Microsoft 365. And it's also able to be. If you have a desktop at home or in the office if you use a laptop. If you want to use it on your cell phone on your iPad or your different tablets, it's available to use on that. We also like it because it's cross platform, we have people at tech bridge that use PCs we have people that use Max, and we're doing well, you know, across all devices and then iOS is for like Mac if you have an iPhone and then Android, I don't have an iPhone I have an Android phone, but I have a Mac computer so it works for everybody in the different technology that you're using. What I want to share about the different technology terminology is one drive is like your individual file storage in the cloud so it's like your personal drive in a cloud. And those are for like documents that you're working on that you might not be ready to share with people or it's like private.  Sharepoint is for documents that you want to share with your whole entire team. So we have a Sharepoint and we have a folder for each of the nonprofits that we serve. And so, if you want to know what's going on with one of the nonprofits you just go into the folder and there's like their documents and their PowerPoints and their spreadsheets. And so we know it's easy to look in that location and find things. We like Sharepoint because it's really good for your IT manager to administer it and decide like, okay, well the fundraising team is going to only have access to this folder and they'll see who our donors are, or they'll see the grant applications that might have salary information that we don't want the whole team to know about. And that's the good thing about Sharepoint is really accessing who on the team has access to what and being able to limit that access. Say I need something from another team, like I can have quick links in my Sharepoint to get to other teams folders of things that we both work on together. And then teams I'll show you a little bit more but is great for communication like they have chat you can do video calls and you can upload documents and you can share these links with people inside your organization and outside so if you wanted to share it with like your board members and have a team's portal for them or for volunteers, you're able to do that through teams. Microsoft has really good pricing. Look at this that some of the donation licenses and this is all on TechSoup. Some of it is zeros user, zero dollars per user per month. So Microsoft has great deals and they're bringing this amazing technology to nonprofits and giving great grants to nonprofits. So after this call if you want to look on TechSoup and look on the Microsoft page I think you will find it really helpful. If you need help knowing what kind of licenses you need they have different types like this E1 or business essentials. Let us know at TechBridge and we're glad to help you know what kind of licenses you might need. And I can share this PowerPoint with Irene and she can share it with you all afterwards. OneDrive as I was saying is cloud-based for the individual and you have one terabyte of storage for each user which is a lot of data and space. And then you can access and edit your files from all your devices. So you can use it on your phone, you can use it on your desktop, your laptop, you can collaborate with others and share inside and outside your organization. So you can send a link to something that you have in your OneDrive and that viewer can view it or you can give them access to edit. And it's a great way to backup files. I don't know about you guys but sometimes I can be guilty of putting things on my desktop and then am I getting it up to the cloud? OneDrive is so much better than using your desktop because if you put it in your OneDrive it's backed up and you're not going to lose it. There's nothing worse than doing a great application and losing it and having to start again. So that's a great way to have things in the cloud. And then you're able to sync all of your files so documents are available on any internet to connect a device because they're stored in the cloud. And so it's also really good for your IT manager that if there's like a device that are lost, data is available in the cloud but like your device can be securely locked down or like the data can be wiped from your device to prevent a data breach. So we know that cybersecurity is getting more and more and more important and our nonprofits are at risk. We've had some of our nonprofits that have had phishing attempts where they like get emails about and then they click on a link. We had one CEO tell us that the development director was like, hey, I went to Target and got those 50 gift cards that you asked for. And he said, I never told you to go to Target and get 50 gift cards and you know she works for a children's organization where they really would do that around the holidays. And so they were going to try and get the gift card numbers from this development director. So that's something that nonprofits need to be really careful of. So just some frequently asked questions about files, are they confidential. Yes, if you're there in your one drive they can only be seen by you. And you should use one drive if you're going to, like it's files that you're not ready to share with your work group or your whole organization yet. So it could be like expenses or performance reviews or financials. And the differences one drive is for the individual SharePoint is for the group department or work. And then if you put things in the recycle bin they stay for 30 days. You can use this to communicate because they have chat they have meetings they have calls so you can go into your outlook and just push the teams button and it'll schedule a teams meeting for you to meet on a video call like this. It's great for collaborating with your team. And it works really well with different third party apps and processes and devices. And it's very secure so your conversations on teams are confidential. And this is a great way to communicate with your team members to answer quick questions. I know sometimes we feel like we could do email all day every day and so teams might be a quicker way to get a quick question answered from one of your teammates. The chat it stays there and you can like search for it so if somebody sent me a link in the chat to a document I can go and search for it later and I find it's easier than searching my inbox for email. But some links can expire after 30 days and everybody with the Microsoft office can attend or host a meeting. SharePoint is for collaborating on different apps with your team. And so when do I use it you know one drive for individual teams is communicate and collaborate on documents and SharePoint is sharing documents with entire departments or organization wide. And then I'll open it up for questions I'll share a little bit about tech bridge does a lot of work implementing Salesforce and configuring it for nonprofits needs. Salesforce develops the nonprofit success pack. And this is for donor management grants management fundraising management on top of Salesforce Salesforce provides 10 free licenses to nonprofits. So once you do your initial implementation if you're under 10 licenses then you're not having ongoing costs for Salesforce so we do a lot of Salesforce implementation. And then for program management we do a lot of Salesforce we do exponent case management program management module nonprofit cloud case management and so nonprofits like oh we get 10 free licenses and we can track our donors and our grants and our clients in all one database and then eventually they'll hire one person who will be the system administrator for Salesforce and they can onboard new users off board new users they can add fields change drop downs you get a new grant you need to track new information, you know, we teach them to be a system admin and to be able to do that. And we're there when they run into trouble and we can provide them with support, but we feel like it's a technology that nonprofits can really own and take a full advantage of. So that's why we do a lot of Salesforce implementations. To give you all some resources TechSoup had a great article about resources for remote work during the COVID-19 outbreak. You know, I'm always honest about what does tech bridge do and don't do. We don't do phones and Internet but Mike Russell at ETS solutions he and his team are my go to if you need help with phones and Internet. John Jarvis used to work at tech bridge and he works at work smart and they're an IT managed services so if you need any help with hardware or you do still have physical servitors that you want to move to the cloud. He can help with that. And then I would say tech bridge we focus on nonprofit software and that's kind of how you differentiate the different resources that nonprofits often need. I will open it up to questions. Feel free to unmute and ask the question or go ahead and put it in the chat. It'd be selfish and jumping quick I'm curious. I guess kind of two part question. What have you seen that is requested the most, and then kind of paired with that. What have you seen that people maybe don't ask for but that once they see that tech implementation like oh my goodness. I didn't know I needed this. Thank you. Yeah. I would say tech bridge is known the most for Salesforce and we get asked the most about Salesforce. I think what nonprofits don't know is they say well, I do have office 365 but I had no idea it could do all that. My staff have no idea how to use it. And so we're still sending lots of emails with lots of attachments instead of the link, or our SharePoint has become a junk drawer and it's really unorganized and we can't find anything. You know, maybe it's time for a reorganization and kind of like an upgrade and starting fresh like even including tech bridge we did that this year, like we have a new SharePoint it's a breath of fresh air. The thing we had before is archive so we haven't lost anything but the things that we use every day was migrated and it's like a breath of fresh air it's beautiful so I would say that nonprofits have a lot of technology but they often don't know how to use it. We did a training for a local nonprofit in Atlanta on on like more in depth but like what's one drive what is teams how do I use it how do I access it. And the staff like oh, wow we didn't know that we could do all this and we're using it so more effectively and so that's really helped them to work better together remotely and more collaboratively. I would also say a tech bridge we did this communications document recently of like, when are we going to use email, when are we going to text when are we going to use a phone call, when are we going to use teams. How, how responsive should we be like if we get a text, you know, can you text back five days later or should you be more prompt. And so that was really helpful to us to have communication practices as a team of like this is what we're going to abide by. And then we're doing like monthly pulse checks like how are we doing like, do we have cameras on and meetings like our people answering teams are they answering emails what's working what's not working and how can we improve. Great question. Thanks again. It's interesting the statement that they have the tech they just don't know necessarily how to use it that so can be a you got the tool sitting in front of you just need that education whether you know it or not. Yeah, nonprofits think technology is the silver bullet and if I just put it in place it's going to be great and it's going to solve all of our problems. And I don't think it's a silver bullet I think you really have to look at like processes and how can we be more efficient and like when we do a Salesforce implementation, we're getting to know how you do your job. And then we're teaching you how to do your job and Salesforce like building it out so it works with your workflow and your processes. And so I think that's really important. We used to have a board member Sy Fenton and he was the CIO of books and million. And he would say, I tell my team all the time if you take new technology, and then old business processes, then you get really expensive new technology. And he's like you always have to start with the processes make a more efficient, and then put in the technology that allows you to do those more efficient processes. Awesome. Love it. Thank you. Sure. Other questions. Karen. Well, folks are thinking of other questions. We have very familiar names on your clients and partnership list is there a, maybe a breakpoint at which it does make sense for a nonprofit to reach out to you for support, or should everybody no matter their size, feel free to reach out and you'll guide them through if you can help them if you can work within their budget. Yeah, I would say I really want to be the phone a friend away you can always book 30 minutes of my time to ask questions to get answers and guidance I'll be totally honest about, you know, this is right in tech bridges wheelhouse we can help you with this or this isn't a good fit but I would refer you to partners, or here are other organizations that do this kind of work so I always try and give like a really honest and fair assessment if you're the right fit for tech bridge. I would say that nonprofits really kind of our bootstrapping with technology like what's free duct taping things together swimming and spreadsheets. We do best for nonprofits that have budgets over 2 million that have over five full time employees, because of the work that we're doing in Salesforce, we could probably do like Microsoft for the smaller nonprofits but when you're doing a CRM implementation and actually you're going to need a system admin that's adding the users, you know on boarding and off boarding users, probably having a budget of over 2 million in your annual revenue is probably the sweet spot for working with tech bridge. Just, just to be totally honest and I feel for startup nonprofits I started one myself and you just kind of have to bootstrap and duct tape things together till you have enough revenue as a nonprofit to have a good it budget. It's been interesting to me during the pandemic is, you know, three years ago if there was an economic downturn nonprofits would cut their technology and their marketing budget, but with the pandemic, we've seen nonprofits really invest in that technology and the budget knowing that they need to work remotely serve virtually, and we've had funders be really supportive or nonprofits and like, Oh, it takes you this long to do the grant application or grant report like let's do a one time, you know technology transformation and let's fund that for you. We had one housing agency in Texas and you know like Texas is so spread out so they were thinking they were going to go to different geographies. And they said working remotely is working really well during the pandemic like they did housing counseling and they're like, we are thrilled because our clients are taking classes like on demand on the weekend at night, and they're requesting more information on the process and so we're serving even more and more clients without having the big geographic footprint that we thought we'd have to have so some of the nonprofits have really embraced this and are serving more clients are spending more time with them using technology. I love the compliment. We're thankful that you were blunt direct. I'll always be that for you guys, you know, just, just honest. It's fun for me because I was a social worker before I joined tech bridge so I know how it is working in a nonprofit swimming in the spreadsheets because I was that person and so just trying to help all the nonprofits get out of swimming in their spreadsheets and work more effectively tracking the grant deliverables is definitely. Yes, my interest. Yeah, one of our nonprofits said a funder asked us a new question on the grant report and we counted and it took us 82 hours to come up with the answer. So we want to solve that for you all yes. Well, if there aren't any more questions will give everybody nine minutes back in their day. We can't thank Karen enough for sharing so much valuable information with us and while there weren't many people on the zoom today there were a lot of people who registered for our session today and they will receive the recording. So we'll, we're pleased to support it and trumpet all the wonderful resources and services that tech bridge brings to nonprofits not only in the metro area in Georgia but from what we saw clearly across the country. So we thank Karen for her time and of course we're proud that tech bridges headquartered right here in Atlanta so we can kind of claim them as our own but with that we wish everybody a great rest of the day. Be on the lookout for our next meetup, which is in October and Matt maybe you can wait a minute I think I got it. Maybe not. It's in October and we are we will be getting ready for Georgia gives day. Or maybe it's in November, I will find it I promise my apologies I should have had that all ready to go. And we'll be but we'll be doing a deeper dive into Georgia gives day and equipping you with resources for that so with that everybody have a great rest of your Tuesday. Thanks for having me I reign so nice to meet everyone. Good to see you Karen take care, take care.


We are here at the World Telecommunication Development Conference in Dubai in the United Arab Emirates and I am pleased to be joined by Fuwate Purcell who is head of the LSE division of the project and knowledge management department of BDT of the ITU. Fuwate, thank you very much indeed for being with us today. It is a pleasure. I would like to start off by talking about yesterday there was a meeting on the small island developing states and what are the challenges in your opinion currently faced by small island developing states and in particular the Pacific Island states? The issues facing the Pacific Island concerns their vulnerability to climate change. As we know some islands are sinking but to try and help the islands the key issue there is connectivity. Most of the connectivity are in the business district or the main islands but remote islands and rural communities in some countries are not accessing information and communication technologies or ICTs to help them relay their current situation to help them with the social and economic development and also serve as emergency telecommunications during disasters. ITU is involved in a new satellite project perhaps you could tell us a little bit about this project. Yes, that project is really looking at using the low cost satellite terminals so that ITU can provide a dual benefit to these communities so on the other hand it will be served helping them for social and economic development for example on the social side people there everybody not just students will have access to education information so or E education as it is well known E health and on the economic side now if they have or when they have this access they will be able to advertise their produce and whatever they have to the main islands because a lot of those people wouldn't need some produce from the these remote islands and rural communities. Now we have partners we were we're still doing resource mobilization because as you know there is quite a lot of remote islands in this region in this sub region of the Asia Pacific and so we need equipment we need money so that we can train the people there because this is one issue is the lack of capacity on how to operate and also maintain these satellite terminals because it will be a whole new thing so and then on the other side we also need to train the people on how to use the Microsoft applications or any other applications that will be useful for them. We've talked a little bit about the challenges that you're facing regarding project implementation how could this project be replicated in other countries as well do you think? This is a pilot project that we're doing now and the idea is we learn the benefits the issues the challenges and then we can develop a better product so that we are able to replicate it in other islands and also we'll also be looking at resource mobilization because for this project the ITU is providing seed funding of 500,000 Swiss francs so other partners are providing in-kind for example so far we have Intel sat and also Enma sat they're providing free air time for a period to allow the people to use the internet and then they they are also going to provide some in-kind training it's so on the other hand are also providing cash so that we can continue training people in these islands on operating and also management of satellites. And we're here at the World Telecommunication Development Conference in Dubai I wanted to ask you what are your expectations from this conference? My expectation is that member states will continue will approve the continuation of Resolution 30 which asking the Union to pay special attention to least developed countries, small island developing states, landlocked countries and countries and economies in transition and then on the other hand I'm looking for some countries that are able to provide you know some funding for this project and also some private sector that are here I expect some would come up and help ITU achieve this project so that we can learn all the the best practices that comes out of it and then we develop a better product to replicate in other small island developing states in other regions. Thank you very much and if we move today thank you and thank you very much for watching.