The theater program here at Fairfield is the true definition of a liberal arts education. The faculty here put together a program that covers every aspect of creating theater. Acting, stage management, directing, theater administration, what I do, design, all of it's covered. And I did all of that when I was a student. And as a theater manager, as a company manager, I need to know every aspect of everything that's going on in the building. Everything that's happening in the theater, all of the tricky logistics. And having that background prepared me and helped me be a better manager.


उंसा तब आपी उस्वाट क्या फोरीणे देशक लिएगींननी बार को मों लेगी आद अच्वरिझस्चा है, గాచికారికికూ భ్టాలినిమి నెరా దాసిమిసాన్నిన్ర వామాపన కతిమ్లీంత౦ాధారారం సినెరానప్ణతోస్ మారియెంతున్త్నిలు సివాసిలోికాప then social harms, your repute, your identity, then economic harm, then legal harm and then dignitary harm. So, these are largely these six kinds of harms and within this we will have to see how this kind of harm can be created. In reality and thankfully potential risks in social and behaviour research are often non-existing or trivial. Like how we talk about natural science or technology, then in their research there can be such harms which are potentially very dangerous. But the harms of social sciences are of a different nature. Minor risk can be, for example, it can include because of the longevity of the research boredom, inconvenience can be, performance anxiety, a perception that once time was wasted in this research, what was the use of doing it and confusion regarding how to interpret the examiners direction, i.e. the problem of understanding its directions is a minor kind of harm. Then serious risk could be included. The invasion of privacy, your personal things are revealed in your research, tell someone about your thoughts, about your perceptions, about your life philosophy and then to keep it confidential, to ensure that it is not possible or that it is published, that could be a problem. Then breach of confidentiality, lingering stress and discomfort, lowering of self-esteem, then upset reaction of being deceived or debriefed, i.e. proper debriefing is not given, it is received in that experiment. Its purpose is told something else, but the purpose is actually something else. Then embarrassment and collective risk by which potential social consequences exist directly for the participants or individuals represented in the study. i.e. we talk about shame attacking exercises, for some people, it is very difficult to bear shame attacking exercises because they have a vulnerable situation which they have never experienced before and in that they feel their low self-esteem very bad and they cannot bear it. They can have minor risk and also serious risk. A complicating problem relative to risk assessment is that many contemplated techniques and study approaches have not been previously studied. There are many such reasons which have not been studied before and when they are studied for the first time, we contemplate that any harm or risk can be involved. But because they have never been researched before, when they are not done for the first time, it is difficult to know what its possible consequences are. Thus the degree of risk is simply unknown. So if I say that we cannot judge the risk of any experiment because of the multiple individual variation because of different changes in human behavior, it may be a little challenging. So whereas risk minimization should always be contemplated from the onset, prediction of risk is often difficult because the seemingly infinite variety of ways people respond to different psychological stimuli and phenomena, we just can't claim that there is so much risk in this. One is that every individual responds differently to a stimulus. So we cannot say that a stressful situation of an experiment was only for one individual or it could be for the rest. So in social science, it is simply to say we can calculate that risk is very challenging but rather we can say that we cannot say how much risk is involved in this because if we talk about minor risk, then that individual can vary because of their human behavior.


There's a book by Simon Sinek called The Infinite Game. The idea is that you want to maintain a continual state of advantage. You don't necessarily want to arrive at an end state victory condition, that you always want to be in a continual state of advantage, and you're fighting for that state of advantage, not termination conditions, not the end. Where does your superiority lie? It lies in maintaining optionality, being able to do a whole bunch of different things, but it also lies in decision making. So you're kind of, if you run that type of play, you know, you rely on better information, the ability to observe the field and make a dynamic decision. It relies on your coach or your quarterback or what have you to have that superiority in decision making, maintain that optionality, be able to observe the playing field, and then make a really rapid decision to pivot to, you know, an opportunity that may present itself. It's more about, you know, kind of this abstract notion of delivering effects, right? So the effect is delivered. It doesn't really matter all that much who does it, but for the enemy it becomes very difficult to defend against all those different potential options. They then have kind of this, what we would call a dilemma, right? They have this dilemma of, do I defend against this or this, because they have constrained resources. Just by nature of the amount of opportunities we present ourselves and the number of attack vectors which they perceive, if they can't be sure about their success, then that in and of itself is a form of deterrence. I may not want to take an action if I can't be assured of the fact that I'm going to win. When the enemy has uncertainty, it's hard to take aggressive action at that point. You know, that's a piece of this, is trying to be kind of inside of that, the orientation and the decision cycle. If they feel as though we can be more agile than they are, then they may be more inclined to permit us to take the actions we need to and maybe not take aggressive action in itself.


Staying on the hardwood, girls basketball action, Fauston hosting Park Christian tonight. Second half action, Greyhounds already up big, Jacqueline Hubbard adds to that with a nice lefty hook in the lane. Fauston up 21, couple possessions later, Hounds continuing to pour it on, Jennifer Nahn lines up and drills the triple from the wing. The next Greyhound possession, Tusk Tess Hubbard joins the fun. Hitting the three ball from the corner, Fauston goes up 45-21. They take this one tonight by a final of 71-42. If you've enjoyed this segment of Lakeland News, please consider making a tax deductible contribution to Lakeland Public Television.


When you've invested in quality suits, shoes and knitwear, the number one thing you are probably most concerned with is how to preserve and protect those things so they last as long as possible. If you spent that money, you want this stuff to last. So in this video, I'm going to be sharing five must have wardrobe maintenance tools to help you do just that. I'm Brian Sakawa and you are watching He Spoke Style where we give you the information and inspiration you need to dress well, have more confidence and unlock your potential. Want to give a big shout out and thank you to Duluth Trading Company and their best made brand for sponsoring this video. Duluth Trading Company is a premium American lifestyle brand and retailer of high quality apparel and adventure gear. They've evolved quite a bit and have added a number of other great brands to their collection, including best made, all that share their values of quality, craftsmanship, impeccable design and making products that last. You know that these are all things that I care about and value as well with the purchases that I make. Nothing wrong with having high standards. And I want to show you five items that I've picked up from them recently that are super nice pieces for your own personal collection or that make great gift ideas. First up is this short sleeve camp shirt, which has honestly become something of a summer uniform for me. It's a cotton linen blend, so super light and airy. I like the flow of it, which makes it very comfortable. It's got a single pocket and a camp collar, keeping it casual. And they say to order one size up, which I did and definitely recommend. Up next is a classic Heather Gray cotton crew neck athletic sweatshirt. Definitely a great casual staple to have in your wardrobe. It's got a brushed back fleece interior for softness, a raglan sleeve construction for increased freedom of movement, and an extra long rib at the cuffs so it can be worn cuffed or uncuffed. Here we have a La Yola corkscrew and bottle opener combination. Stainless steel with a matte finish. The handle is made with olive wood. It's got a folding corkscrew bottle opener and serrated blade, which makes it super easy to get the foil off a bottle of wine. And this is actually one of my favorite items to give as a housewarming gift. Next is a set of stainless steel cups along with a cowhide leather carrier, so that you're always prepared when traveling or out on an adventure. And then finally, you know that I kind of have a thing for flashlights and we've got this super nice brass flashlight here. Great size, fits right in the hand, feels substantial and looks great to boot. Links to all these products as well as to Duluth Trading Company are down below in the description. Wardrobe maintenance tool number one is a fabric brush. This is something you use to keep your suits and sport coats free of dirt and dust. Now you may be asking what about a lint roller? And as someone with a long-haired German shepherd dog, I totally feel you on this. A lint roller is a good effective short-term solution, but it's not the best option for your nicest suits and sport coats. What makes a lint roller work and so effective is the sticky adhesive. But each time you use it, you can actually leave a small amount of that adhesive residue on the fabric, which can have the effect of attracting more dust over time. So that's why for long-term care and preservation, a fabric brush is going to be a better option. When you use a fabric brush, the bristles of the brush actually get deep into the fibers, getting rid of any embedded dirt or dust. In terms of when to use a fabric brush, I recommend a quick once over in the morning before putting your clothing on, just to get rid of any dust that's settled on it. And then again at the end of the day, before hanging your suit or spurt coat up to get anything out of it that may have collected throughout the day. Personally, I like to start at the top with the shoulders and then move down to the lapels. Next I'll do the sleeves and then finally the body of the jacket. Up next, wardrobe maintenance tool number two are shoe trees. Now I'm going to be the first to admit here that early on in my style journey, taking care of my shoes was not top of mind. When I did my shoe collection video, so many people were all over me for the fact that I had obviously not properly cared for many of my shoes and particularly that I had not used shoe trees. So I'm hoping that by including this that you will not make the same mistake that I did early on. So shoe trees are devices that are shaped like your foot that are meant to be placed inside your shoes when you're not wearing them and they serve two very important purposes. Number one is to help your shoes keep their shape and avoid creasing in the leather. And number two is to absorb moisture which helps fight and prevent odors. Now when we're talking about moisture in a leather shoe, not only does that contribute to odors, but it can also have a negative impact on the shape of the shoe. And the telltale sign of this is where you see the toe box of the shoe actually start to curve upwards. But by using shoe trees to help keep the shape of the shoe, this is very easy to counteract. Shoe trees come in a variety of materials with the most common being plastic and wood, plastic while cheaper and lighter doesn't help fight odors or absorb any moisture. So they're really only doing half the job, which is why I recommend using cedar shoe trees. Now you'll sometimes see wooden shoe trees with a nice glossy finish, which might look nice, but when you have a finished wood like this, it will not have the same moisture absorption of an unfinished wood. So always best to stick with wooden shoe trees that are unfinished. In an ideal world, you'd have shoe trees for all your shoes, but if that's not possible, it can be kind of expensive. Invest in at least one nice set and use them in the shoes that you've just worn. Keep them in for at least 24 hours and then use them in whatever pair of shoes you wear next. Wardrobe maintenance tool number three is a sweater shaver.  But you know that as you wear it over time, it will start to pill up. It can be tempting to try and pull these off with your fingers, especially if there are just a few, but this is a bad idea. If you do that, you're going to actually loosen and degrade the fabric further, which will result in the garment not lasting as long. That's why I like to use a sweater shaver, which just gently glides over the fabric and removes all the fuzz and pills without pulling on the fabric and leaves your sweaters looking honestly, almost brand new. And if you've ever used one of these, there's just something like so satisfying about the process of doing this. So you have that as well as the main point of it, which is to keep your sweaters looking good and like the very first time you wore them. Wardrobe maintenance tool number four is a garment steamer. Now you may be wondering, well, isn't it okay to just use an iron? And in some instances, an iron is actually preferred over a steamer, especially for shirts and trousers where you want to have that really sharp crease. However, when it comes to jackets, a steamer is the way to go. It is the simplest and safest way to remove wrinkles from jackets in pretty much any fabric. In addition to that, as you know, you want to try and minimize as much as possible the amount of times that you are laundering your suits or sport coats are bringing them to the dry cleaner. Dry cleaning is actually really terrible for fabric. Sometimes there's no other option if you have a really bad stain, for example, and using a steamer is a great way to freshen up your garments between trips to the dry cleaner. There are different types of garment steamers out there and most of them are generally very affordable. You'll see ones that sit on the ground that have a hanger attached to them, which is really nice and super easy to use. And then there are small handheld travel versions, which are a really great option as they don't take up much space and are very affordable. Wardrobe maintenance tool number five, wooden hangers, particularly when we are talking about suit jackets and sport coats, you need to have the proper hanger so the garment keeps its shape and doesn't get misshapen. Wooden hangers are more durable than wire or plastic hangers. And for your suit jackets and sport coats, you want to look for a hanger that has a wide arm down to the shoulder and that has a little bit of contour. This is going to help maintain that shoulder shape over time. It's going to keep the collar from being misshapen and by holding it in the proper position, it's going to ensure that it never stretches out. So there you have it. Those are my five must have wardrobe maintenance tools. If you've invested in your wardrobe, these are the things you absolutely need to keep your wardrobe looking great longer. Thanks again to Duluth Trading Company and their best made brand for sponsoring this video. Reminder that links to all the Duluth Trading Company best made products featured in this video are down below in the description.


I'm Dennis Delaney, an Extension Specialist in the Department of Crops on Environmental Sciences at Auburn University, and I'm going to talk a little today about fertilizing cover crops to increase residue and the benefits from it. I want to give a lot of credit to Dr. Kip Balcom at the USDA National Solar Dynamics Lab here in Auburn for a lot of this research and a lot of the slides that will be presented today are coming from him, so I appreciate you Kip's input. What is a cover crop? A lot of people have different definitions. My definition is the crop whose main purpose is to benefit the soil or the next crop in one or more ways, but it's not really intended to be harvested for feed or for sale of making a cash crop. Some folks like to graze what they call cover crops, but again they'll kind of fall outside of the definition and become a forage or grazing crop. It's also used as a cover crop, so kind of a hybrid there. So again, there's all kinds of definitions from all kinds of different people. We use all kinds of grasses, legumes, forbs, just a whole lot of different things that we can use as cover crops to help improve the soil or benefit the next crop. Some potential benefits from cover crops, which you've all heard about those, I'm sure, erosion control, improving the soil and water quality, increased water infiltration, which can be real important at certain times of the year, actually getting this heavy rainfall into the soil, particularly in the summertime, minimizing nutrient loss, the runoff, the taking of soil and curious nutrients with it. Nitrogen, if you have legumes out there, can supply free nitrogen to the next crop. But that said, in order to really get advantage of these cover crops, we need to optimize the conditions and maximize the growth of them. You start out with optimum soil fertility and pH, just like you would any real crop, quality seed, inoculating any legumes with the right inoculant fresh, make sure it's alive, plant as early as possible to take advantage of any warm fall weather before it gets cold. I need good stand establishment, just like the cash crop, and then terminate as late as possible and still be able to establish your cash crop on time. Take advantage of all that money you already spent and in time in establishing the cover crop to get the maximum benefits from it. Cover crops do need fertility also, just like a cash crop. There's some differences between legumes and small grains. Usually we can assume that there's adequate PK and soil pH already there for a well-managed cash crop, unless a lot of biomass has been removed, in which case you may be removing a lot of potassium in particular, also phosphorus, sometimes in a cash crop, like a corn silage crop. So if you think it might be a question, it's a good idea to take a soil test. But on low fertility sites, sites that may be being brought into production, it can be important, particularly phosphorus for legumes, looking back the old rotation here in Auburn University campus, in 1896, those sites were relatively low fertility, and one set of treatments out there was splitting the PNK between the winter legumes and the cop half on those crops because phosphorus in particular was so critical to getting good growth out of legumes. So it can be important, most of the time is adequate PNK out there though. With the legumes, there's a wide variation in the type of legumes that you can plant, a lot of differences in production, but some of them might carry a batch, estimates for the nitrogen that you can provide to the next cash crop can be anywhere from 40 to 200 pounds of nitrogen per acre, and that depends just how much growth you have out there, how early you got planted, how good the weather was, how late you would wait to kill it, and all those kind of variables in here into it, and that's why there's such a wide range out there of how much nitrogen you can supply. But if there's no need to apply nitrogen in legumes, what about all the others? The grasses, the forbs, the brassicas, things like that. As you can see, there's a huge difference in this slide between a serobrain that's had 90 pounds per acre of nitrogen applied to it versus no nitrogen, and you can see with zero nitrogen, very little growth out there as compared to the fertilizer. And in a lot of cases, it may be really hard to recover the money that you've already spent on seed if you don't put some fertilizer out to kind of boost it on the lawn. It just makes a huge difference in how much mulch you can get, how much soil erosion you would prevent, and how much water infiltration you'll get later in the summer season. My rule of thumb is most of the time you want to have at least two tons per acre of cover crop biomass out there and really make it worthwhile. You can see this is a slide of some fertilization of cereal rye, and with zero nitrogen one year, I was able to barely make it over two tons per acre. Adding just 30 pounds of nitrogen per acre tremendously boosted the amount of biomass that was produced, and as you kept increasing more nitrogen out there, you got more biomass produced. And the biggest bang for the buck is that first 30 pounds of nitrogen really get it going. After that, you could just keep on increasing the biomass enough to really make a difference and add some mulch and organic matter back to the soil. There are some alternative sources that may be a little cheaper than commercial fertilizer, such as poultry litter. This is a test document conducted several years ago, looking at timing of applying the nitrogen poultry litter fall versus spring, compared to the commercial nitrogen, and it rates zero, 30, 60, and 90 pounds per acre, or one, two, and three tons of litter per acre. You can see again this is cereal rye, and you can see the amount of rye biomass tend to increase the higher the fertility rates, particularly with the commercial fertilizer, but also with the litter kept climbing. But again, the big bang for the buck right there is at 30 pounds of nitrogen per acre, or the first one ton per acre of litter. Again, after that, you keep increasing it, but you really want to make sure that rye cover crop is not stressed for nitrogen to get to your biggest return from it. As far as timing, between fall applied and spring applied, you know, a lot of times with our wheat crops, we put most of our nitrogen out in the spring, but with something like rye, where you're just trying to get the biomass early, get the good growth early, and then be able to terminate it in time to plant your summer crop, cash crop, fall applied is the best way to go. Again, just get as much biomass as you can, take advantage of that warmer winter weather that we tend to have here in the South. Of course, the big question is, do you get that money back? It's all nice and good to have more cover crop improve the soil quality, but does it actually increase yield? And this is a set of graphs of the cotton lint yield after the zero, 30, 60, 90 pounds of commercial nitrogen versus the chicken litter rates. And you can see with no nitrogen side dressed to the cotton that the cover crop does start releasing some of that nitrogen back to the cotton crop and will slightly increase yield, especially at higher rates, but it still takes some nitrogen on the cotton. The top set of lines is 90 pounds per acre of nitrogen in addition to what you put on the rye cover crop. So it does tend to boost yield. And again, that first 30 pounds per acre, one ton per acre of litter is what really gets you that that boost in yield after boosting about a cover crop is out there. One thing I was, you know, talking to farmers, I know there's a lot of cost involved between getting the equipment and the crew out there to plant these cover crops, buying the seed, buying the fertilizer, managing it. There's a lot of that goes into it, a lot of cost. So you always want to try to manage that to get the maximum amount of benefits from it. Sometimes it's hard to do. But again, I think in the long run, having the maximum amount of biomass out there will really be to the producers benefit. This is a quote from Dr. Wayne Reeves who was here a few years ago, that soil carbon and crop residues are really the key to making conservation utilities work. It's not really the lack of tillage or no tillage, but the production and conservation of crop residues that offers the most benefit to productivity. So again, if we're planting into a real sparse or real thin, unfertilized cover crop, or even just the stalks from the previous year, we may not do a lot to really help build that soil. But if we can make the most biomass, the best cover crop that we can and leave it out there without destroying it, destroying that or gaining that, that'll give us the most benefit to our next cash crop. And a lot of times it's difficult here in the South, but I think in the long run, it'll be worthwhile. Again, I'd like to thank you for your time and that's all I've got. Thank you.


So you're on Facebook and you watch YouTube videos and you're thinking maybe it's time to use social media for my science. Well, the good news is you're not late to the game. The numbers aren't well documented, but only a minority of scientists are using these platforms to communicate science. Which one are you going to use? Well, that really depends on your goals and your personality. If your science is photogenic, then maybe Instagram might be right for you. If you're an entertainer, then perhaps TikTok is your home. The most popular overall is Twitter. It's a great compromise between media and text, and it facilitates fast conversations. Plus, that's where the media and your colleagues are. But remember that all of these platforms serve limited audiences, and each audience is going to vary by education, age, income, and nationality. Plus, China has a completely different ecosystem. Before committing, weigh the pros and cons. I think the pros vastly outweigh the cons, but there are real trade-offs to going online. I'll put further information in the description. Okay, you've committed.  Reality check, you're not. The average scientist has followers in the hundreds. Only a very small percentage break the thousand mark in a truly infantestible number to get beyond that. But that's okay. Even if you start with a small audience of mostly your peers, you're communicating, and you'll benefit from that exchange. But as you continue posting, your following will grow, and with it, your public impact. So how do you grow your followers? Well, obviously you've got to make content, but the content also has to be good. What is good? That strongly depends on your audience. If you're reaching out to farmers, your content is obviously going to be very different than to tweens. What I've found that resonates are things that add value to news or things that entertain. Images always help, as does a sense of humor, and if you're willing to take the risk getting a little bit personal and exposing yourself. Now, that's my approach, and honestly, your mileage with that is going to vary. Also, as a caveat, I'm not a social media influencer. But you know who is? Actual influencers. Here's a demonstration of the power of social media for networking and knowledge exchange. I just reached out and I asked. Now, you can check the whole thread out, and you can read the responses in detail. But these are scientists, working scientists, who have essentially one Twitter. They're Psycom Elite. Each one has followers in the order of tens or hundreds of thousands. And their advice is nicely summed up by this response by Steve Gibbons. Have fun, be honest, share what excites you, block the trolls without mercy, and above all, be kind. Have fun.


A lot of people feel like the police don't treat them fairly and it's possible that you may be one of those people because as good as most police officers are, sometimes they make mistakes and let's admit there are a few bad apples out there. So what do you do? What do you do when you're in a situation where you've been stopped for reasons that are illegitimate or our cop is ordering you to comply with orders that you don't agree with and you don't believe are lawful? Here's what you do. You do what they tell you to do and then you hire a lawyer and you deal with it after the fact. I promise you that you aren't going to convince that investigating officer of your correctness and the rightness of your cause. They're going to do the job that they were hired to do. However, you do have a right as a citizen to have a lawyer to review that information, to review those decisions after the fact with a judge. So don't go ahead and pick up an additional resisting charge. You don't need that, wait, cooperate and then hire your own lawyer and we can help you. Carlson Meisner, Hart and Hazelett, protecting your rights since 1971.


Hello, Didier Stevens here from the Internet Storm Center. We are going to look at the new YARA. So the YARA high-heavier is 402 and with version 4, base 64 rules were introduced. So that means that you can provide a string in the YARA rule and then that the base 64 encodings of that string will be searched for. So I have a rule here that looks for Internet Storm Center and this has to be base 64 encoded and I have this in this example. So this here is base 64 for Internet Storm Center. I can show you this with my toolkit bytes, base 64 and the string Internet Storm Center. See, encoded gives this string. Of course, this varies depending on the character position. If I insert a space before Internet Storm Center, then I have another base 64 string. One more string, sorry one more space, yet another string and three spaces and then here I have four different characters and then repeating string here. That's because in base 64, eight bits, one byte, eight bits are encoded into six bits, one base 64 character. So that means that you need four base 64 digits characters for three bytes. So that's what the encoder here does, the base 64 encoder in YARA. So I run YARA with the rule on base 64 here and my rule detects it. Now you can also have different combinations depending on your strings being ASCII or Unicode. I have here different other rules, a long list, so each time Internet Storm Center and here this rule I expect that the string to be encoded is ASCII, then it then is in base 64 encoded and that base 64 encoded string is also ASCII. While this rule here, the encoded string to be searched for is a Unicode string and it is encoded in base 64 and that base 64 string itself is ASCII. Another rule here, again an ASCII string to be encoded and now the base 64 string that I'm searching for has to be Unicode. That's done with the keyword base 64 wide, so instead of base 64 use base 64 wide. And finally Unicode, Unicode so I have a string that is Unicode so wide and the base 64 string representation of that string has to be Unicode so base 64 wide. And finally I have a rule that implements all searches so ASCII and Unicode for the string to be encoded and then base 64 and base 64 wide for the encodings. And if I run Yara with those rules here, then I have those different files that I prepared that are detected, like the file ASCII, ASCII. If we look at an exodysmal dump, an ASCII exodysmal dump of this file, sorry like this, you can see that it is ASCII. Here I have the Unicode base 64 string and if we look at this with my tool, you can see here that it is Unicode and you have a lot of null bytes and then if we look at the Unicode string that is base 64 encoded into an ASCII string, then you have another representation as you can see a lot of As and that is because A, the uppercase A character in base 64 encodes 6 bits with value 0. Here you can see that it is ASCII and finally the Unicode into Unicode here as you can see this is Unicode.


Hi, I'm Carl Griffiths and I'm an account manager in the UK Super Office team. Today I'll be covering the Super Office Service module. Super Office Service allows you to efficiently handle incoming requests and helps you to offer outstanding customer service every day. This could be a customer request via multiple channels such as specific email inboxes, web forms and even direct via your website. You can also easily create new tickets manually by clicking the New button. At first glance we can see customizable dashboards that you can configure to your own requirements ensuring you and your team's efforts are clearly visible whilst responding to your customers. When it comes to request management we have you covered. Super Office Service can be set up so you can see all your customer inquiries in one place. In my own list of open tickets I can clearly define a category of request. This can be tailored to your needs and fully reportable. I can see I have some unread inquiries. Let's take a look at an example. Reacting and responding to customer inquiries is made super easy. First of all I can clearly see all previous case history including messages, images and even comments. Transferring ownership of a request is simple. For example this may have started as a support issue but now has a potential upselling opportunity. So with this knowledge I can change the category and reassign the request to another colleague. Responding can also be aided by the use of reply templates. Within Super Office Service we have a knowledge base where you can create multiple standard reply templates that can be easily used saving your team much time and increasing your response rates. As your business starts to grow and your adoption of service continues you can also access some standard reports for quick and useful statistics. In addition to the statistics available in service you may also benefit from being able to create your own service reports via our dashboards in Super Office giving you that full 360 degree view of your customer activity. A final note for today's video is highlighting the importance and value of having Super Office CRM help you ensure your customers are getting the best service possible. Using service adds another powerful insight and level of intelligence to your business. Any user of Super Office can now have visibility of all requests of a specific customer making it a very powerful resource to ensure your customers are happy and nothing is missed. I hope you have enjoyed this short video about service in Super Office. If you would like to learn more you can contact your account manager directly. Thank you again for watching my favourite feature of Super Office. Have a great day.


Hi everyone, Joe for jaskiescasebrakes.com coming at you with 2019-2020 Panini Mosaic basketball, Celepac Brake number 603 with the chance to win mixer spots right there. We're gonna do the break itself first and then we'll re-randomize your names and the top five names we'll get, we'll get spots in the mixer and we just have to do this break and then one more of these little mini-brakes, we're in breaks following that basketball mixer. Alright, so anyway, break first, big thanks to these folks for getting in, all teams are in, let's roll it, let's randomize it. Seven to three, eight times for each list, one, two, three, four, seven, and eighth and final time. Alright, let's assign you a random team after eight times, eighth and final time after eight, sixers down to the spurs. Alright, so here's the first half of the list right here, right, honestly you got my Lakers and you got the Pelicans as well, who has Memphis, there you go, Gary with Memphis in a little salo pack, we've seen it happen before, rare but we have seen it happen before. Alright, let's print and rip, no trade windows in these little filler breaks, we just want to get to see who is gonna get them. That's, there you go Rex, yeah, I'm sure your dad will find that very uplifting. Oh, Mets did score a couple runs, they're up five four on the fillies now the bottom of the knife, Phil is gonna try to walk this off, got a nice green Kevin Durant, there you go, that'll go to the Nets, Robert with that one, pink camo, exclusive to these salo packs, Terry Rosier, Malcolm Brogdon and Cam Reddish, pink camo rookie for Brenton and the Hawks, the KD goes to Robert and the Nets, alright so no jaw, no Zion in here, but got a couple decent cards there, now what we're really chasing, the whole point of this is those mixer spots, so we're gonna re-randomize that list, five times or a top five after nine times, top five after nine, good luck, one, two, three, four, five, six, seven, eight and ninth and final time, after nine, from six down to 30, appreciate you giving this shot, one more pack we have to do to fill that mixer, if you want to give it another shot feel free, jaspyscasebrakes.com, appreciate it if you do, top five congrats to you, Yancy, Gary, Yancy, Yancy and Brenton, wow, three out of the five spots for Yancy, look at that, some guys have all the luck, Brenton and Gary you're in it too, thanks for watching, thanks for breaking with us, I'm Joe, I'll see you next time for the next one, bye bye.


Hi everyone, Joe for Jaspy's casebreaks.com coming at you with 2020-2021 Panini Obsidian basketball six box half case pick your team number 11 half case from a fresh case and if you bought a team straight up you got a chance it's a money too don't let me forget about the randomizer all right so big there's the fresh case right here very big thank you to all the people who bought their team straight up appreciate it thanks for spending a bit of your Sunday with me as well I appreciate that I had a fun day a lot of breaks a lot of football a lot of big hits here's the charlotte minnesota number block the results of that the video for the randomizer itself is in a different video if you're looking for that let me split those up keep that right next to me on my cart over here and here's the one for the lakers and pelicans pretty nice just two two team number blocks it's pretty solid thanks everybody most of the teams are picked up straight up which I also appreciate makes life a little bit easier makes the number blocks a little bit cheaper there's the 2020-2021 obsidian case we're doing half of this second half already loaded up so go take a look on jaspy's case breaks dot com if you're watching live all right so there's six box on the left side six boxes on the right side all right so let's select a die select that one so we'll go one two three for the left side four five six for the right side and it's three we'll do the left side this side will be for break 12 all right so you kind of see that I know it's kind of hard to see the blue against the black there but I wrote p y t there in my chicken scratch kind of hard to write this angle so that'll let you know this is from the same case here's the six boxes right there and away we go two autographs a box on average the bottom two are base cards and the other bottom two are autographs all right we are using the king of diamonds to slow play some of the hits a little bit there's andre drummin 25 out of 99 lakers preseason got underway tonight town horton tucker getting a lot of minutes which I like there's yannis champion die cut that's to 99 that is kind of hard to see 86 out of 99 for milwaukee ben with the bucks a few more base cards devin booker nikola yokic and kevin love first auto is jersey and autograph rookie jersey and auto tyrese maxi what's going to happen with ben simmonds tyler stump has the uh has the philadelphia 76ers no ben simmonds that might be some more minutes for tyrese maxi should be good hashtag good for the hobby and is 90 out of 99 the other auto is um volcanic auto james enus the third orlando that's going to be also for tyler tyler with both autos like a personal box 42 out of 75 on that one tyler oh look at the bionic floodlight wow look at that guy working on his car at night scaring away criminals great for camping do i want this bell and howl floodlight can't there's more look at this the walkways are being illuminated oh boy show me what other floodlights are like tell me how terrible they are tell me how terrible the other nightlights are floodlights like these guys are playing hoops at night that's kailawri to 99 in any weather it's weatherproof and there's a die cut here demarda rosin 13 out of 99 die cut kind of throwing it around sorry about that for the spurs that'll be for nik wow you can double the offer you can get two floodlights there's a contractor's discount too there's oladipo serjabaca and lori markinan there's marco guyre volcanic auto larry with the dallas maths nine out of 10 and there's an onyx autograph chuma o kiki orlando tyler 96 out of 99 however you know what i say every time people say that i'll get a spot if someone else get if others join in you know what i say to that and joe joe christian you know what i say when people say that imagine if everybody was thinking that then spots would never fill if everyone was waiting for everyone else to buy spots first 7 out of 25 die cut zion williamson's second year zion this die cut is pretty sharp too it looks nice that goes to who got the pels pelicans are a number block team our first thing for the number block seven pelican seven is going to be for robert here are your base cards here we've got danie green oh no this one's number 36 out of 50 for tyler and think the next few are just not numbered joe engels kelden johnson and one more lamar stevens rookie and we've got a 10 out of 10 zavier tillman nice private signatures john with the grizzlies and the last one here vernon carrey jr two-color jersey and autograph for the hornets maybe we'll find his teammate the hornets were a number block team let me just top load this and see what the number is on this bad boy here that is 17 out of 99 so charlotte seven is going to be for mark at kemba 93 out of 99 for david and boston we've got zack levine 10 out of 25 die cut for the bulls nick a few base cards here carry slivert westbrook and jaylen smith and your autos we've got danie latourou two-color jersey and autograph for the clip show that's going to be for patrick davis and the clippers low number two six out of 10 and then onyeka okongu rookie jersey and autograph for the atl nick ell with the hawks last bot mojo 70 of the time last bot mojo hits 100 percent of the time jaspy's next level stats 14 out of 99 two boxes to go if you're if you're listening live right now pro tip the next um the second half of this is up and it's all wow are you these two people must have bought a lot of teams because i only see two orders but uh the next obsidian is dead is down to 16 it's almost halfway there should we run this back it's a 10 15 minute break at most oh it's already 10 minutes this is like a 15 minute break we're already halfway there if you want to rally around obsidian there's dame 16 out of 99 david with portland oh what is this i see a something especial coming up look at that patrick beverly two out of three on that patrick beverly that's a cool pattern in the background there that is really sharp that's patrick davis patrick with patrick two out of three one two all aboard the big head express whoop that's patrick beverly got van vleet brandon ingram and rj hampton yeah it looks kind of genesis c right that pattern you got wally zerbiak and a redemption 19 out of 49 on that wally zerbiak timber wolves are a number block team so that's t wolves nine and that goes to anthony and the redemption is going to be malachi flinn rookie jersey autographs electric etch orange and that'll be for toronto david b with the raptors oh did her patrick beverly said live in redondo beach i had no idea did he get he's not with the clippers anymore right i think he may have ended up in glanta cabo final box all right two thinner autographs here here's jamal murray die cut 24 out of 25 for denver david mason jones 44 out of 99 philadelphia husky dolphin thank you minnesota right right it's with the t wolves there's drummond nikhil alexander walker and jamal murray that's gonna add some little little toughness to that minnesota team that's good 41 out of 99 that is the lightning strike auto ty jerome okay see tyler with ty 47 out of 99 and the last one is uh campaza caponzo capazo that is fokundo compaso who actually i felt like later in the season maybe in the playoffs had had shown some uh some flashes 36 out of 75 onyx auto denver david chan with the uh the denver nuggets and that oh i gotta give away money but that's it thanks everybody for getting into the first half of the case like i said the second half of the case already down to 16 so if you want to run this back um might have a chance all right so let's flip back to this screen here so there's the entire list so you have to buy at least two teams you get one entry four teams gets you two entries six teams three entries so on and so forth you see this format pretty often on jaspies so thanks everybody so let's actually expand this a little bit here so let's sort by column a the number blocks don't count and you only got one spot but ben got two teams that's an entry david got six teams three entries basically by an even number of teams you'll get half of those become entries david c gets two teams one entry larry had one nick had two nick n had two that's one entry patrick davis four teams two entries sean m two teams one entry and tyler got four teams two of those become entries so that is uh 12 spots on that list new dice new list and let's roll it and randomize it three times and it's going to be the top four hundred dollars each that's pretty good one and a two three times top four after three one two and three easy top four wow david with two sean m with one and david c three out of four are davids after three times thanks everybody for watching and for breaking with us that was pick your team 11 pick your team 12 in the store let's get it going jazby's case breaks dot com


Hefyd, ddoedd y fourgolf cestor. Rwy'n dweud yn llyfr y gwahanol, a dweud i'n ffordd gyda'r ffaswn tympas. It's whack-free-wack, it's head-to-head, it's sim versus maverick. Hefyd nid o'r ddeuedd yn dweud o'r ddweud o'r ddweud o'r ddysgu. Mae'n gweithio'r cyfrifiad o'r clyliau'r gweld sy'n rhoi i'r gweithiau rehabol arweithio. Mae'n gweithio'r cyfrifiad o'r cyfrifiad o'r cyfrifiadau, oherwydd mae'r broses ond mae'n yn ffordd yn dweud o sicrhau hyd o'r cyfrifiadau. Mae'n ddif yn rhodd jaen nhw'n mynd i meddwl sydd yn cael ei ddefnyddio i'r cyfrifiadau a'i yn dynol. Felly, mae'n cestalu yw yma i'r holl ddefnyddio wrth eu oesio. Felly mae'r holl yn gyffredinol. Mae'r holl yn dynol y bydd pwy fydd o'r ddefnyddio yn gweithio ar y tafnod agored yn eu holl yw'r holl yn gweithio. Mae hynny mae'n meddwl i'r holl am dweud i gynnig a bobl ffordd yn llweithio. That's not something we're going to go into today. So, ond, I want to get up from this chair and I'm going to start in some golf balls, collect some data and that's where we'll start this from then we'll take it on a golf course a'r wneud o'r ddiwrnod y ddweud i chi yw'r dweud o'r ddweud, o wneud o'r ddweud a'r ddweud o'r ddweud i chi'n ddweud o'r pethau ac o'n dweud i chi eisiau ddweud o'r ddweud o'r ddweud o'r ddweud. Rha, ddata ychydig o'r ddweud o'r ddweud o'r clwbau wedi'i gweithio arall ac, mae'n meddwl i'r ddweud o'r dweud yn y fathau yn cael ei ddweud o'r drwynt oed. Rwy'n meddwl am y dweud y gwybod y gweithio. Rwy'n meddwl i'ch ei dweud o'r rhan o'r drwyredd. Mae'r hyn o'r sgwrdd yn cael ei dweud o'r hyn yn ymgrifftu. Mae'r hyn o'r hyn o'r cyfriffeil. Mae'n ddweud o'r cyfrifftu a'r adres. Mae hyn o'r cyfrifftu i dweudio yma yn y Maverick-Max product. Mae'n ddweud o'r cyfrifftu ar gyfer ei dweud o'r cyfrifftu. Mae'n ddweud o'r cyfrifftu o'r cyfrifftu. a hanes yn ymweld ielogau'r cyfnodol. Ychydig o'r cyfrifodau cyfrifodol yn ei hunain i gyd yn eich gwybod yma o ffawr gan y teulu. Yn mynd i gael, yw'n gweithio'n gweithio'n gweithio'n gweithio'n gweithio. Ond, yn ydych chi'n gweithio'r gweithio'n gweithio, mae gyd yn y cyfrifodau personal. Mae'r cyfrifodau cyfrifodol yn y cyfrifodau. Nid yn cael ei ffordd i'r awd o'r gweithio'n gweithio. Rydy'n rhaid i'r pethau. Gwyl yn teimlo i'r tŷ i ddau'r llwydd yn credu yma. Felly mae'r tŷ'r tŷ yn rhaid i'r pethau arall, ac mae'n roedd yn gweithio i'r tŷ, ond roedd yn ni'n dweud o'r pethau sy'n dweud o'r pethau. Oeddwn ni'n ddweud i'r pethau yma o'r data, ac mae'r pethau yn ni'n ddau'r pethau. A oeddech chi'n gwaith i'r ddweud o'r tŷ o'r tŷ o'r teimlo sydd eich bod yn teimlo. Mae'r rydw i'ch bod y dŵr mae'n ymworddd. Mae'r Adycję Mae'r Mag. Mae nhw'n ddefnyddio'r rh estiverol yn gwahanol, ac mae'r rhail yn gwneud ar gyfer y modau. Mae'r ddifrwyd yn rhoi'r rhan. Mae'n nifer yn biadio, felly mae'r rhail yn bwyl yn nhw'n credu arser, a mae'n ddy nifer yn rhesbwyl. Ond oherwydd, mae'n fyrddig iddo i'r rhaid o'r ddefnyddio'r rhan. mae'r gynflói'r ac yn ddylai yn ymdweud yn y gyfnod llwyddad, ond mae'r hynny'n meddwl y dywedod, rhai gwail ar ddeudio.  Wauf i chi'n gweld yn fawr o'r ffordd. Diolch i chi yw'r mordio yma yn Rhyng Ddod Cymbellodd, yn ymgyrch yn llwy fawr hyn, Ac efallai eich rhaid o'r gwahodd yr hyn o'r bwysig oherwydd'r cyfwyr i'r bwysig arnynt. Yn wych i ni gyd a'r splithwm, y fwrdd i'n gwahodd yr ystod gyda'r splithwm. Rwy'n cael ei wneud i gael i gael eich bwysig, oherwydd ei wneud o'r bwysig, rwy'n cael ei gael ei wneud i gael i'r bwysig, a'r bwysig yn gwyllwch yn y fwynt yma. I'm just going to make a reference because we'll see how this affects it in terms of a spin number. We're playing downwind there so no effect in terms of no great effect in terms of spin on the ball. So we're going to play a whole that will face the opposite way. We'll play into the wind and see how much impact it then plays in where these two drivers finish. Right okay so as I said in the previous clip slightly different proposition and we'll see how spin impacts because without giving too much away in terms of the data there is a difference between these two models in terms of what spin they were producing at least like I said in dry ball conditions. So we're into the wind here on this par 5 and we'll see what it does like I said in terms of where these two finish. If I can get two similar strikes that is. That's absolutely solid once again a higher ball flight. I mean I couldn't have asked to hit that any better to be honest with you. That's as good as I've got so Sim you're up against it. Right ball number two. Like I said that did so well and against the wind what I liked about that was a low. Let's get Seekers out of the bag. That's a more spinny driver let's say but the ball flight was good. It didn't look as though it was doing anything other than firing straight through it. But again quality of strike was really good so you know let's be realistic. That's a huge impact on things isn't it. Again pretty decent to be fair. Lower ball flight you'll pick it up off the other camera hopefully. We'll go and see where they are in terms of because again I don't reckon there's a lot between them. We'll find out when we get down there. Totally different ball flight probably a slightly better swing and strike what I put on the max to be fair. But like I said it'll be interesting. Let's get down there and see where those two have finished up. Right so once again what we're looking at is pretty much a straight line there. So we've got I'd give it maybe 10 yards at best. This is the symbol that over there in the right hand side is the ball of the max. And like I said the first thing to mention is they were incredibly different in terms of their strike like I said. And very little to split them. Once again they each arrived in their position in a different way. One was all about carry the other one was about a lower ball flight and a bit less spinning. And I would suggest it probably ran a bit. And the interesting thing would be is in the height of the summer when these are firm. I've got a feeling that one the lower spinning ball probably would have snuck past the max. But who knows that's one up for debate. But clearly there's very little to separate these drivers. Now it's fair to say this isn't the best place to finish a video with driver. Because this is tight to say the least. Right, Sim max first. Come on it's going to have to be a good one. That's absolutely bang on.  And that's just cut around the corner a bit. Did exactly what I wanted it to do. No complaints there once again. Lower ball fight getting repetitive but that's exactly what it did. Now for the turn of the Sim max. Don't let me down Sim. We've got to finish this video off with two decent balls. So looking for exactly the same thing. But I'll be interested to see if I can put another decent swing on. I haven't drove too bad today. Now that has gone straight. It could be too long but it's... That's okay actually. That's okay you'll pick that ball flight off the other camera.  And stayed down that left hand side. But two decent strikes to finish was interesting.  Didn't have quite the ball flight that we got on previous shots off the tee. That we've hit with the max. Somebody has an easy one. Throw out some dry ball data first of all. And go back to the beginning of this video. And there's some noticeable differences. Like I said spin them was higher like I said with the max. And you see that with the sim max that is. With the maverick max that is. There's too many maxes round here. And that impacted on what the suggested overall total would be. And don't forget that's only a guesstimate. So that's very much not really bore out with what we've seen out here. So yeah the sim product. Sim max is definitely the lowest spinning of the two. It's a different ball flight. Certainly out here on the course I've seen that. It's a noticeable difference. And it's once again what suits you. The max product. It's kind of it's a little bit shuttered address. I don't see that as much in terms of what I see with the sim. And the sound is totally different. So it's down to you but this. I think for me to put a winner on it. I don't think there is in this one. I've done the three wood video and I would clearly pick one or another. But with this no I wouldn't. I think it's very much down to the individual there. What I call individual nuances. Preferences. Personal preferences. Sound feel. Ball flight. How it sits at address. Shaft head combination is again imperative that you get that bit right. Because like I said anyone suggests that custom fitting is not mega important. Then it is been bore out in this. Because believe me what I originally tested sim maxing. Shaft head combination. And what I'm testing with today is so far removed it's untrue. So you've got to get that element right as well. But like I said maybe I'm preaching to people who already know that. Anyway that's me done. As ever thank you for watching. It's a fantastic day down here at Conway Golf Club. But only for the next eight hours. Because we've got a storm on the way. So yeah made the most of today. See you soon.


The other day, I came to Berlin again. So much has been written, so much has been said about this city, perhaps you will be interested to hear my impressions, to come with me on my journey across Berlin. Factories loom up before my eyes. And what I feel right away is the jaunty spirit, the pulse of a dynamic, forward-moving society of two and a half million people. Main shopping street, something draws my eye, a contrast to the towering glories of the modern city, a ruined, rubble church left by the Berliners as a remembrance of the wartime years and the tyranny of dictatorship. Only a glance at it and my mind goes back through the past to the last days of World War II. 1945, under the combined assaults of the Western allies on one side, the Russians from the other, Nazi Germany was vanquished. Near the Elbe River, where American forces had halted their advance on Berlin to await their Russian brothers and arms, there were fervent toast to a future world at peace. And who will ever forget the jubilant faces of the thousands of Russian prisoners of war freed by the Americans? The Nazi swastika lay trampled as hopes soared high that the allies would work together in peace, the prayer of millions of us all over the world at war's end. There was work to be done. First order had to be reestablished in the defeated country. By the Berlin Declaration of June 5, 1945, the United States, the USSR, the United Kingdom and France assumed supreme authority with respect to Germany. War's end found that their fighting had carried the British and American forces to the Elbe River, far beyond the link-up line agreed on with the Russians. In good faith, the British and Americans pulled back to the agreed line. The allies split up Germany into four occupation zones, British, American, and Russian. But Berlin, the capital, was left as a separate, distinct area, not part of any zone. It was to be administered jointly until a peace treaty permitting all Germans to decide their own government could be arranged. But since Berlin was surrounded by the Soviet zone, access had to be arranged from the western zones of occupation to Berlin through Soviet-occupied territory. That same month, June 1945, in exchange of letters between President Truman and Marshall Stalin of the USSR, led to the agreement on arrangements for use by the western powers of free and unimpeded access routes to Berlin. Specific roads, rail lines, waterways and canals, and air routes were decided upon. And so West Berlin could now start rebuilding. It was to be the creation of a new city out of the ashes and rubble of war. A new city forged by people determined to prove they could do better in freedom than under regimentation and tyranny. Thinking about all this, I can understand why the West Berliners leave this church standing, a stark and shattering symbol of the past amid the skyline of the new city all around. But more than tall buildings rising toward the sky, something else is apparent on a journey across Berlin. Something that always comes to my mind at the site of the Brandenburg Gate, the dividing line between West Berlin and the Soviet sector of East Berlin. And that something is the ever-apparent contrast between the two Berlins, East Berlin, where a look is always one of suspicion, where there are constant barriers to free movement, where everyday life is under the surveillance of the police state. If you were to enter East Berlin, you would first of all see how the children live out their days. Then here, on the free side of the border, you would contrast the buoyant hope and spirit with the somber suspicion pervading the East Berlin Soviet sector just across the border. A contrast the Soviets cannot allow the world to see. That is why they have not hesitated to use force in threat or actuality in an attempt to throttle the existence of West Berlin. I remember June 1948. Suddenly the Russians withdrew from the four-power commission. With their withdrawal, they cut off electric power. During agreements they had made, the Russians blocked off access routes. West Berlin was cut off from the free world, supplies dwindled rapidly. Although the free Berliners were resolved not to yield to Soviet pressure, the outlook was dark. The response of the non-communist world was the Berlin Airlift. For the next 11 months after the Russians left the Berliners to starve, American, British and French planes landed one after another at the airports of West Berlin. Into the besieged city came supplies of food, coal, petroleum, a massive airlift unequaled in history. There was bread again, coal to power the machines and the factories. Now there was again precious medicine for the sick, the helpless and the young. And especially for the young. Even a few candies now and then, the idea of the men who flew the airlift to sweeten those grim days a little for the kids of Berlin. I was in Berlin again during the airlift. I remember planes landing day and night. There was time for only a brief rest before the airmen flew back to West Germany for another load. And in they came again, through fog and bad weather, whatever the elements. Some brave men made their last flight in that Berlin airlift. April 1949, the planes were still coming with no end in sight. The Russian blockade was a failure. Accordingly, the Russians admitted defeat. A new agreement signed in New York between the USSR and the United States reaffirmed the removal of all restrictions on communications, transportation and trade between West Berlin and the western zones of Germany. Supplies of food came into the city again by barge, rail, road, as well as air. But the Berliners would never forget those airmen who died so Berlin could maintain freedom in her hour of peril. And near Templehof Airport stands a monument to those who made the last flight. To that bridge of friendship between the free world and the people of the city. Even a short journey across Berlin reveals how the right of free access is essential for the city to exist. The Soviets have no authority to repeal these access rights or to transfer them to a satellite power. Nor can the western allies permit this authority to be usurped by a government responsible for such events as occurred in East Berlin on June 17, 1953. Starting as a protest demonstration of 10,000 East Berliners demanding free elections and freeing of political prisoners, it spread to many East German cities and villages. 19 different city prisons were stormed. It finally took two Soviet tank divisions and almost 30,000 Soviet and East German troops to put down the revolt. Over 50,000 East Germans were arrested. Their only crime? To what the same human rights as their fellow Germans in West Berlin. And when the bodies of the 569 East German workers killed in the revolt were laid to rest, all over the two Berlins, thousands stood in somber silence as a mark of respect to their courage. The fall of 1958 brought a new USSR demand to gain control of all Germany, withdrawal of Western forces, West Berlin's conversion into what the Soviets call a free city. At the same time, the Soviet leader threatened to sign a treaty with the East German regime and turn over to it control of the access routes to West Berlin. In December 1958, the then President, White D. Eisenhower, replied for the United States that the continued protection of the freedom of the West Berliners is a right and responsibility solemnly accepted by the three Western powers. To meet these responsibilities, the three powers must remain in Berlin with unhindered rights of access between that city and West Germany. And as regards the so-called free city status for West Berlin, an election was soon to reveal how the people felt about Mr. Khrushchev's demand. The Communist Party campaigned hard right up to the day of decision. Ninety-eight percent of the voters supported parties whose program called for the continued presence of the Western forces in Berlin. Fewer than two voters in 100, 1.9 percent supported the Khrushchev demand. It was a resounding no to Moscow. So in Berlin today, I see them walk tall, stand firm, aware of their worldwide support in an issue that transcends the boundaries of their city, aware that the world knows what the Soviets mean by a free city. As President John F. Kennedy of the United States put it recently, a city does not become free, merely by calling it a free city for a city or a people to be free requires that they be given the opportunity without economic, political, or police pressure to make their own choice and live their own lives. The people of West Berlin today have that freedom. It is the objective of our policy that they will continue to enjoy it. The freedom of choice. Freedom to live their own lives. Something desired by the people of East Germany too. So unable to endure a puppet regime backed by Soviet arms, they have been voting with their feet, escaping from East Germany at the rate of 4,000 a week since the Soviet occupation began in 1946. The refugees have had to leave behind their earthly possessions, but still they come. Doctors, engineers, teachers, technicians, people with skills badly needed in the communist faltering economy. Despite no encouragement from the West, more than 4 million people out of a total East German population of 17 million have fled from Soviet domination since the post-war occupation zones were established. For them, West Berlin is a rallying point of their hope. And even for those too young to understand, West Berlin is a mirror of the benefits of a society where a child can grow in an atmosphere of freedom. He can look toward the future with hope and confidence. But on June 4, 1961, the Soviet leader repeated his threat to turn over control of the access routes to the East German satellite, whose leaders have publicly stated their intention, once this so-called peace treaty assigned, to curb West Berlin's communications with the non-communist world. So the threat flares again now, the threat to deprive West Berlin of her freedom. But by word and deed and spirit, the people of Berlin, especially the young who are being educated in schools and colleges for the challenges of tomorrow, speak out strongly for the freedom which is their desire. It is no accident that their outstanding university is called Free University. The Western Allies are committed to safeguard the freedom and safety of these beleaguered people. And as I watch the units parade, I realize once again that the allied military presence is a symbol of the free world's determination not to abandon West Berlin. Firm in this resolve, there is still the hope that the Soviets will not plunge a world into war for the sake not only of the military men who would be involved directly, but for the millions who yearn for peace and freedom for our time and our children's time. Here in Berlin and everywhere, man draws breath upon this earth.


Stephanie Garjulo. People come into our lives, and sometimes they can change the whole outcome of what may happen. When my son was 23 months old, and I know that really bothers some people, you should say, oh, he's two, or he's almost two. But he was only 23 months old. And at that time, I had to go back to work. And so he went into child care. And during that time, children are adorable, but let's face it, they're really germy. They do weird things. They put their feet in their mouth. And so big surprise, he ends up contracting a cold. And like any parent who has a sick, especially a young sick child, I took him to the doctor. And when we arrived to the doctor, I found out that a normal family pediatrician was on leave. And there was a fill-in doctor. And now I'm not a medical doctor, and I have no reason not to trust this woman. But she goes in, and she looks at my son, and she tells me he has hand, foot, and mouth.  So when we left that day, I had this feeling, call it mother's intuition, or a gut feeling that something was wrong. There was something more going on.  I then took him back to this fill-in doctor who gave me the same exact spiel, and I left feeling the same way that it was hand, foot, and mouth. It's got to run its course. There's nothing they can do. So again, I take him home.  And here we are, Friday morning. And I took him to the doctor on a Monday and on a Wednesday. And Friday morning, he is refusing to drink or eat. He's laying on the couch, and he's lethargic. And for anybody who's been around or raised a 23-month-old, that is not an atypical behavior for that age. And I take him back to the doctor. And at this point, the doctor is so furious with me. She practically kicks me out of her office and says that, ma'am, I've told you, your son has hand, foot, and mouth. He's very sick. You need to stop overreacting and take the boy home so he can rest. I again leave the office with that same feeling. But this time, I'm angry. I'm angry because I feel like nobody is listening to my words or concerns. And I go home, and I tell my husband this. And he says, well, maybe the doctor's right. You do tend to worry a lot. And he's not a medical professional. So why wouldn't he believe the doctor? And that night, I couldn't put him down. For whatever reason, I just couldn't set him to bed in his crib. So I spent the whole night holding him in my arms and dozing in and out of sleep on the couch. And as the early morning hours came, he began to look almost alienish to me. His complexion had gone to this weird, pasty gray color. And his breathing had started acting really weird. And so I went and I buckled him into the car seat. And I woke up an almost four-year-old daughter at the time. And I told my husband I'm taking him to the hospital. And I could tell by the look on my husband's face. He's thinking, well, you're probably overreacting. You've taken him to the doctor three times. They're telling you he's fine. But he doesn't say any of that stuff. He's a good man. And he just says, I really have to go to work. I have this important meeting today. And let me know how he makes out. And we live in the middle of nowhere. So we have three hospitals around us. But each one is a 45-minute drive in either direction. So I take him to the hospital. And it's about five o'clock in the morning when we get there. And they immediately start checking his vitals. And this middle-aged man comes in. And he sits next to me.  He says, ma'am, your son is very ill. I have the dart helicopter on hold. And if we cannot stabilize his vitals in the next 15 to 20 minutes, we're going to airlift him to Dartmouth-Hitchcock where they may or may not be able to help him. And my heart sank in that moment because I felt like I had failed my son. And there was no worse feeling than feeling like you have failed your child. And I can't fall apart because I have his sister, who's almost four, stroking his hair and saying, it's OK, baby lamb. It's OK. And come to find out he did not have hand, foot, and mouth. He had contracted pneumonia in both his lungs. And by the time he got to the hospital, his oxygen level had dropped to 62%. So at this point, they start hooking him up to the oxygen machine. And they start sticking IVs in him. And they give him a shot of antibiotics. And he doesn't even flinch. I'm holding him in my arms. And he doesn't make a sound. He doesn't flinch. And at this point, the grandparents come in. And they take my daughter, so she can be someplace safe and happy, because I have no idea what's going to happen next. And my husband comes rushing from work. And he walks into the ER. And he looks at me. And he looks down at our son. And he immediately starts to cry. And in 13 years, I've seen my husband cry. He may be a handful of times. And this was one of them. And luckily, the doctor at the hospital is able to stabilize him in that 20-minute time frame. And he spent the next three days in the hospital recovering. And we get to take him home. We had specific instructions that he was not to be out in the general public for two weeks, because his immune system was completely gone. So during that two-week time when we were home, we got to celebrate his second birthday with him. And in a couple of months from now, he's going to turn seven.  He is loving and mischievous. And he's creative. And he's loud. Oh, boy, can he be really loud sometimes. And I wouldn't change any of it. But my husband and I owe that all to a man who came into our lives for less than an hour. And I can't even tell you his name. I can't tell you the name of the man who saved our son's life. But I can tell you that if it wasn't for him and his actions, my husband and my life and our daughter's life would be in a completely different place today. Thank you. Anne Ferguson. I'm a tramp.  I pick up litter every Tuesday in Montpelier for an hour. Been doing it for a while. Thanks. Thank you. My friend Bill came by the other day. And he says to me, I know you get a lot of trash, but did you ever find any treasures? Yeah, not often. This is about one of them. So it was a pouring rain Tuesday. We were dressed for it, so it wasn't a problem. I had been raining all night long. And there were massive puddles everywhere. And I was with these tramps. And we were going down Main Street across from City Hall. And one of the tramps, I think it was Sister Sludge. She says they all have goofy names.  And I did not want to see that. So I walked past where she was standing. And just as I got past her, some motion caught my eye. And I looked down. And in this puddle was this baby bird, the fourth one, struggling to keep his little beak above the water.  And I scooped him out of the puddle. And he must have been so cold and so tired that he didn't fight me at all. In fact, he snuggled into my warm hands. And I could feel his heart beating against my hand. And I needed help. And so I went to the police station, right? OK? Where else, right? And I walked in. And I said to the dispatcher, I have a baby bird. And she says, cool as a cucumber. She says, I'll be right with you. And I tell you, I love dispatchers. Oh my god, they're just like amazing. They can turn on a dime to deal with any problem at any moment, right? And so she comes out shortly with the cardboard box. And this is the absolute truth. It was half filled with shredded restraining orders. No lie, no lie whatsoever. And so we made a little nest in the restraining orders. And we put the baby bird in there. And within seconds, he was fast asleep. And the dispatcher knows I'm a tramp. So she said, I'll take care of the bird while you go. And so we went out and finished our job. And after about an hour, we came back to the police station. And during that time, the dispatcher, who I love dispatchers, had been making all these phone calls. And she said, well, what we all actually knew was that I was going to have to, or the bird, was going to have to get down to Vince, the Vermont Institute of Natural Science, because that is where they take care of baby birds and injured birds and stuff like this. And so she talked to this really cool guy named Peter down there. And he also said that there's a guy in Rochester, not Roxbury, that transports baby birds and stuff for them. So that was really good, right? So I get home, take the baby bird home, and I'll call the guy in Roxbury. And he says, do you have a baby song bird? And I was like, yeah. And he says, I can't transport them. They have to be fed every 20 minutes or a half an hour. And I'm like, oh, no, because I already had this baby bird for an hour and a half. And I did not want him to die. So I put him in the car and drove to Quechie. But before I did that, I called Peter to make sure this guy, Peter, to make sure he'd still be there. And he said, I'll be here till you get here. So that was really cool, right? And so I get there and I bring the bird in. And he says, what you have here is a male house, Vince. He's not quite two weeks old. It'll be another week before he would fly. You did the right thing. He's going to be OK. And I was like, so relieved, right? So I had to fill out some papers. And he gave me this special phone number for me to call him to let him, because I wanted to find out how the baby bird was doing and everything, right? Oh my god. And so I'm driving back. And I'm thinking, I did this to save a house, Vince. To save a house, Vince. That made me think of to kill a walking bird, right? So to save a house, Vince should kill. So then that's dawn on me. I have to name him. Atticus, Vince. Yes. Yes, right. That's right. So a few weeks later, a number of weeks later, I'm not sure how many, we're coming back from a vacation. And we went past Quiche. And I said to the other people in the car, do you want to go see Atticus? And they're like, yeah, of course, you know, right? Because I told them all about him. And so we get there. And Peter was there. He's always there. And so he said, he's ready to be released. And I was like, over the moon, excited. We get to do that. And so he went online to find out where they had had sightings of other house Finches in the area. And so there was a park on the Connecticut River, just like six miles away. We could take the bird there and release him. So they put him in this little cardboard box. And we drove to the park. And we walk in the woods and open the box. And Atticus flies out. But he only lands right on the little branch right there. And you know, I'm looking at him.  He's almost drowned. He's lost his siblings. He's ended up in the police station. He ridden in a car. He went to rehab, right? Where one thing he did was he hung out with a nut hatch. And so he's sitting there on the branch in this tree. But I've got to tell you, there's part of me that knew all along he would be OK, because we found him in front of a store called One More Time. Maggie Mae Anderson. My favorite teacher in high school was Miss Donette. I had her for sophomore year English. And I had her all four years from my drama coach. Now as an English teacher, she was awesome, because she brought on her theatrical leanings. And this woman would actually act out the definition of vocabulary words. And she really would. And then she also often had us act out scenes from books we were reading. And then as a drama coach, she was awesome, because she was demanding. This woman would want the best performance she could get out of you. And she was not settling for like mere high school quality. She was exacting. She was precise. But she was also fun and encouraging and enthusiastic and super inspiring. And now, I don't know about you people, but high school was a little tumultuous for me. I mean, never mind hormones and the whole awkwardness of that age. But one of my brothers had cancer. The other one was mentally ill. My mom left my dad. And theater and the drama club and that auditorium and that stage were my safe haven. It was the one place I showed up to 100% of the time and gave 110%. I loved acting. I loved my friends in the drama club. And I didn't want to let down Miss Donette. So I acted all four years, got bigger and bigger roles as I went through high school. And my senior year, I really wanted a big role in this final year musical. It was my last performance. And I felt like I'd earned it. And prior to auditions, Miss Donette pulled me aside. And she was like, hey, part of the reason why we chose Bye Bye Birdie is because May Peterson, the comedic lead, doesn't have any solos. And she said, kid, you can act. You can dance. You don't have the best singing voice. Show up for this audition prepared. And she couldn't have been more clear, right? Essentially, we want to give you this part.  So I came prepared. I nailed it. I got the part. And to this day, this is honestly one of my favorite memories of my whole life. My senior year, opening night, Bye Bye Birdie. My first scene, I walk out on stage. I give it my all. I exit stage left. And the audience erupts in applause at a spot where you wouldn't have expected applause in the play. And I turn from the wings. And I look back over. And one of my friends is on the other side of the wings going, that's for you, that's for you. And it was just like a really huge, warm, fuzzy, proud moment. So as I mentioned, my mom left my junior year. And she left and moved directly in with Miss Donette, which seemed natural. They both taught the same high school. And they've been friends for years.  And it wasn't until months later, when I was cutting class with a good friend and actually handing me the joint, she's like, do you ever think that maybe your mom and Miss Donette? And no, actually, I had never thought of that. And I didn't really want to think about it now. So I think I'll keep that a little bit longer. Thank you so much. Maybe we're skipping two classes. So it actually took my mom and Miss Donette five years until they came out to me. They took their time slowly coming out to people.  And there were a couple. And then about two years later, they bought a house together. And also when they came out, Miss Donette asked, would you please call me Chris? So now my mom and Chris owned a house together. And she was officially in the family. And it was then that I started to realize the things that made Miss Donette such an awesome teacher and great drama coach, maybe we're going to be a little bit like oil and water with my family. My family is big, loud, and chaotic. We play by no rules. We take nothing seriously. And I was realizing Chris was a little bit neurotic. And she had ways to do things. And things were supposed to be proper. And it just was a weird fit for the whole of my family. So I took to saying hello, hug and kiss, how you been. And kind of just ignoring her. Like I never really pulled her into the fold. And I've essentially spent almost 20 years kind of just like, hey, OK. And that is until a few years ago when she got diagnosed with early onset Alzheimer's. And it really hit me like a ton of frickin' bricks. Like this woman had been an anchor and a support and like a cheerleader for me all throughout high school.  So I realized I had to step up my game. And I started to really pay attention. I noticed that amongst my big, loud, chaotic family that she would get really nervous. And I quickly realized or learned that I could approach her and sing any song from any musical that she ever directed. And not only would she like light up and start to sing, no joke, half the time she will bust into choreography because she can remember the dance from a song, from a musical she directed in 1984. So the past few years, unfortunately, her anxiety because of the disease was getting really, really high. And she didn't want to leave the house.   And just in the past 12 months, the doctors have changed her medication. She's less anxious. And so for the first time in a year, she came to my brother's Christmas party. And again, my small gatherings of my family are 40 people. And loud, chaotic craziness. And I suddenly feel Chris tell you on my elbow. And I turn around and she's obviously anxious. And she says to me, I don't know where I'm supposed to be. And I misunderstood her at first. I'm like, oh, okay, you're at my brother Sean's house. And she said, no, I know that. I don't know where I'm supposed to be. And it broke my heart because the woman surrounded by people that she's been with for more than 20 years, but she doesn't know where she's supposed to be. So I slipped my hand into hers and it ushered her into a quiet corner of the living room so we could look at the tree. I wrapped my arm around her. And for some reason, I started to sing, do you know the song Christmas Bride? Santa, make my bride for Christmas. Christmas. And she whole body softens and she leans into me. And we start to sway together. And after a few more lines, she looks up and says, I didn't know you could sing.  Please, keep singing. Keep singing. And in all honesty, I didn't know whether to laugh or cry, right?  Like, you don't remember. But also just cry, cry how full circle it all was. So I just pulled her in closer and kept singing. Stuart Hancock. So I grew up in New York City and I was always a sports nut and I was a Yankee fan and I became a Yankee fan and a baseball fan. Right about the time the Yankees went from winning either the World Series or the Pennant every year into the absolute toilet in the cellar. And for those of you who've been New England or New England fans for many years, this was all during the time when, I'm sorry to say, the Red Sox were winning absolutely nothing at all. And I know they've rectified that in this century, but back then it was, they were either coming close in 67 and not winning a series or winning nothing at all. So the Yankees followed in that model and being a front runner, I hung with them for a couple of years and then in 1969, I ran over to the Mets and decided I was going to be a Mets fan because the Mets were now actually looking like a real baseball team and I'd actually have a chance to go somewhere. And during that time, there was a, my best friend in New York, a guy named Andrew. Andrew and I used to start going to, and we'd been going to baseball games at Yankee Stadium for a while, you could get into the center field bleachers for, get this, 75 cents. And being 10, 11, 12 year old kids, we'd get into the bleachers for 75 cents and then we'd find our way to the, shall we say the better seats in the establishment. So anyway, in 1969, we decided to, we hopped on the Mets bandwagon and Andrew and his family drank a lot of milk. And why that's important is because back then they had this promotion where the milk cartons had these boarden tickets that you could cut off the cartons and if you got enough of them, that was actually a free ticket, a free ticket into a New York Mets game. So we started going to Mets games based on however many of these things it was and we take the seven train out to Willets Point Chase Stadium and go watch a game. And right at the time in 1969 when the Mets started to make a serious run on the pennant and they were chasing the Chicago Cubs and the Cubs were leading the league but they were starting to falter and it looked like the Mets were really gonna catch up to them and they were only a couple games back and so we decided to go to the games where the Mets were like a game and a half back and they had a seven game winning streak and the Cubs were losing all the time and you could just sense the energy. You could sense that something really good could happen for the Mets this year and we had no idea at the time they were gonna win the pennant and go on to win the World Series and so on and so forth but it was all a very exciting time and so a couple of 12 year olds get on the subway and we go out and we had our wad of Borden's tickets and what we didn't know, we didn't know is that they only a lot allocate so many tickets for this particular promotion for every game and so we go to the booth and we hand them our Borden's tickets and they go up, they're no more tickets, sorry and being New York, they said like too bad, go away. So we had no money, no money to speak of and that was a pretty big bummer and so Andrew and I started to discuss options and one of the things, one of the potential options we discussed was the fact that surrounding the outfield at Chase Stadium was about a 20 foot high chain link fence and then in between the chain link fence and the actual outfield wall was some fairly significant expanse of lawn and they had some monuments in there and a couple of other odds and ends and having no great plan we thought why don't we climb the fence and see if we can find a way into the ballpark so Andrew and I scaled for 12 year old kids it's nothing to all, it was 20 feet of chain link we go over the top and we drop down and we're now in this middle zone once again with no plan and in a stadium all the lights are shining down on you so it's like being on a stage and doing a play or a musical you can't really see the audience and so we had no sense that there's 50,000 people staring down at us and of course we're completely visible to them and Andrew and I are going like what are we gonna do, where are we gonna go and there's a monument there it's not very high but one of the coaches in the Mets, Joe Pignatano have been growing tomato plants right in front of the monument and they hadn't had a really good year so they pretty much got so he's like, well let's hide behind the tomato so we crawl, we crawl and Andrew says, he says can you hear them and I wasn't paying no attention and the crowd is going, get those kids get those kids and I had no idea, I'm like, oh my God so we crawl behind the tomato plants and the monument and of course the entire world except us knows that this is going on and so the next thing you know there's a cop, this is a cop shows up we're not terribly well hidden behind her and the cop shows up and he's right out of Central Cassie and you call him Clancy you know he's billy like this hey, come here so we like sheepishly come out from behind there and he leads us and we don't know where we're going is this an arrest and he goes, what are you kids doing and so we totally forgot about the entire board in this ticket story and we made up this wild oh, we bought the tickets and we lost them and he's like, yeah, yeah, yeah and so he leads us along the actual outfield wall and he opens up a door and it's into the Cubs bullpen and there was this world series or excuse me, Hall of Fame picture for the Cubs name Ferguson Jenkins and he's warming up because this is 30 minutes before the game and we are big baseball fans and played as kids but we're sitting here watching a Major League pitcher warm up and he's throwing the ball and it's just going to the catcher's mitt and it's going pow, whoosh, pow, whoosh and so we walk by with this cop and we're just like watching this this pitcher explode this ball into this mitt with these boom, boom, boom and the cop leads us to the door on the other end of the bullpen and he opens it and more in this space I can't even describe it was like a no man's land we still have no idea he hasn't told us what we're doing hasn't told us where we're going and they opens up one more door and it's into the stadium grandstands and he goes, get lost thank you


This will be your familiarization course of fire, you will fire 10 rounds into target 1 from any position.