Hi, everyone. Welcome to our next keynote by Dr. Katamari Rosa. So, just give me one second. Yeah, perfect. So, Dr. Katamari Rosa is a professor at the Institute of Physics at the Federal University of Bahia, where she is the local physics coordinator of a federal teacher education program, PIBID in Brazil. Her interests involve research and practice in physics teaching and additive manufacturing. Dr. Rosa grounds her work on feminist perspectives, critical race theory and decolonial thought. She's interested in discussions involving the intersectionality of gender, sexuality, race, ethnicity, and socio-economic status in the construction and teaching of science. Dr. Rosa is on the board of directors of the Brazilian Physics Society. She's also a member of the American Physical Society, the American Association of Physics Teachers, the National Organization of Gay and Lesbian Scientists and Technical Professionals, NogelStop, and the Brazilian Association of Black Researchers, ABPN. She coordinates a large national project for building an oral history archive of black scientists in Brazil, and is one of the founders of the LBS STEM group, an organization for lesbian, bi, and trans women in STEM in Brazil. I also wanted to add something from my side. Dr. Rosa is a very dear friend and her work has really transformed the physics education research community in the U.S. So it's quite an honor to have Dr. Rosa as one of our keynote plenary speakers. The title of her talk is, Who's the Negationist Now? A Decolonial Perspective to the Post-Truth Debate in STEM Education. I will not read out the abstract. I have copy pasted that in the chat. And with that, Khatimari, please take it away. Thank you. Thank you, Ayush. Thank you, Deepa, and all the conference organizing team. Thanks for having me here, for inviting me. As I was mentioning before we start here today, I'm sorry, I couldn't be attending more effectively. It's a whole conference, because I have seen so many interesting work that you are all sharing. But I will try to look more of the work you all are doing. And I'm talking to the people who are here in the session right now, because I have seen some of the papers, like I went to the poster session and I tried to look some things. And it's just great work. So I'm really happy to be here and honored. And I appreciate everyone who took the time to be here today. Afternoon for you, morning for me. And so for us to talk a little bit about Negationist and STEM education. I am Khatimari, as Ayush said, and a professor of physics at the Federal University of Bahia. And I always like to start a presentation talking a little bit about where I'm coming from so you can understand a little bit about myself and why I'm presenting, what I'm presenting. By the way, you can find me at Twitter, Instagram, Facebook, everything, but Khatimari, which is a different name even in Brazil. So it's easy to find me by my first name. And please you can call me by my first name, Khatimari. My preferred pronouns are she, her, hers. And now it's about, let me see, 930 in the morning in Salvador, Bahia, that's northeast Brazil.  I have like shoulder length, reddish hair. I'm wearing this aviator-like prescription glasses. And I'm wearing a colorful, mostly orange, short sleeve dress with African prints. I have been working with physics education, more specifically with pre-service physics teacher education for a while now. And my work is grounded in critical race theory and the colonial perspectives. I do believe races is a problem in our society. And when I say in our society, I mean in Brazil and most places of the world. So these theoretical lenses, they help me to look and to analyze a variety of scenarios. So that's where I'm coming from to talk to you. And today I will have like three points, I'll bring three points to discuss. And for the number one, I want to start looking at the idea of truth and past truth. So first, let's look at one idea of truth, the one that comes with the modern and contemporary concept of science. This is a science that values reason from the Greek logos related to the idea that the use of reason that we should get data, connect them, calculate, measure things, compare. Reason is connected to thinking and seen as an opposition to opinion, to feelings. In science, we're supposed to value reason and to move away from feelings, right? We learned that. Science is using thought, moving beyond appearance, to arrive at the reality, at the truth. That's what we've learned that science is. But then something new happens and we arrived at the post-truth era. In 2016, the Oxford Dictionary defines post-truth as the word of the year, saying that post-truth is an objective relating to or denoting circumstances in which objective facts are last information. In shaping public opinion, then appeals to emotion and personal belief. So here comes an era that would be challenging those scientific values that reason that truth, right? But when we think about the scientific truth, it's important to question who are the people that organize these two systems, right? And other questions that come to mind are, is post-truth going to overcome a truth? Or even who has the right to speak about these scientific truths or about science truths? Perhaps, and I would say more importantly, who has access to the symbolic material and symbolic cultural goods that science promotes? It's not hard to see that a power, that there is like lots of powers in play in this dynamics to define what we think about truth or what truth is or what is not. And on this slide, I have an image, so it's a cartoon from the New Yorker. And its display is sort of like, you know, TV contest setting. So in one side we have a presenter and the other side three participants on this stage. And on the back, there is this screen that says facts don't matter. On the cartoon, there is a quote from the game show presenter saying, I'm sorry, Jeannie, your answer was correct, but Kevin shouted his incorrect answer over yours so he gets the points. So those who speak louder, those who hold capital symbolic or not symbolic, they get to say what is correct and what the truth is. And now I want to move to our second point today on how science and races, they were born together as products or perhaps as foundations of modernity. And I want to add that please feel free to ask questions or if you're thinking about something now, we can discuss later during Q&A. But if you're thinking about something now, you can write on the chat because then you are not going to forget it. And maybe I'm also kind of looking at the chat a little bit sometimes. So if you look and if you write and I have a chance to see your question, and there's something I can address I can already answer while I'm talking so please feel free to talk. I know this is a panoramic talk, but I always enjoy, not enjoy, enjoy is not the word, but I think it's important this interaction, especially when we are in a virtual setting that I'm not seeing you I'm not, you know, filling the presence of you really near through the camera. So please feel free to say something. So, I, okay, so I'm going to address this right now about the modernity and racism and how I see this being forged. That's a great question. So, modernity and science, and I'm going to talk about modernity and science and modernity and racism, and then maybe I'm going to clarify this, this question that was asked about not having races before modernity, and then we can talk about it later. So scientific disciplines, there is strongly grounded to the principles of the scientific revolution, right. This spirit is understood as a set of cultural social and philosophical transformations that mark the beginning of the modern era. Modernity was largely guided by the discourse of reason and truth. And during that time, starting in the 15th century, that the expansion of Western Europe takes place, along with the colonization of the other, the non European. Modernity was not just a contra position of self, but a creation to forge power relations. Africans and indigenous people were dehumanized from their own existence, power and ability to think. And for the concept of race emerged during colonialism, in which Europeans started to classify the colonized people as being of another race in fear of beings less human. The colonizer classified people into races through phenotypic characteristics. When I'm talking about races. That's what I'm talking about. It's about those power relations that are grounded on dehumanizing others. And they are mostly founded in this division of humans and then thinking less humans through their phenotypic characteristics. And the colonial logic was that those people who did not have similar characteristics as those of the colonizer, they were rationalized. While the colonizer, they became the standard, so they were the ones to be compared to. They were the universal and they were the superior being. The superiority logic had a geopolitical impact. And that was across the globe. And that's why I was also saying at the beginning that races is a problem. Not just in Brazil. But in the world and it's one of the things that is and thinking about critical race theory, which is, as I mentioned, part of the way I see the world, analyze the world is connected with the way our society nowadays is organized in terms of capital and economic and political structure and that needs this power relation for racism to exist. So it's everywhere. It's not just here or there. It's across the globe. And more than a sense of superiority marked on the bodies. There was an systemic superior logic. And in the social, historical and scientific imagination of Europeans who arrived in the new world. And that's what we call for this new world with old and new in the colonizing logic, driven by their knowledge and technologies, black people were the void of thought.  Because of those characteristics, black people had to be scientifically in fear, you know, it's, it's not, it was not possible to think that these people that had, and they depicted as animals, animal in a, in a devalue way, right, not thinking as animal as all beings as animals, in a biological term, but animal as fear as non human. I'm sorry for the noise. Kenny, is the sound okay? I can use the mic because there is. No, we can hear you fine. I mean, I can hear you fine at least. There was a truck passing nearby. I'm sorry. And so we had to be scientifically in fear, right. So what the colonial logic made was not just to transform black and indigenous bodies as animal bodies as less human. But then to transform those people and those bodies as devoid of thought, therefore devoid of the possibility of creating science, of creating technology, of being intelligent. And, and that was the truth. So that, that, or that is the truth, but that was the truth, but that is the truth through these lenses. So that's what this colonial process made. And, well, but what is truth, after all, right. And here we are. It's 2022. We are two years now into this. No whole coronavirus pandemic we are having this conference online so much has changed. And it feels like it has never been so much talk about science in the public debate, right. We listen to in the news and people everywhere talking about science all the time, and about people believing you are not believing science or trust and about what we can have as truth or not. And we have the vaccine, lots of vaccines now. Everything has changed. I mean, I don't know if everything has changed. I'll take it back. Some things have changed in the past two years. Lots of progress have been made in science. And still, for reasons such as fear and ignorance. There are also plenty of narratives that make emotions and personal belief, more influential to shape public opinion than objective facts. And I'm thinking again about the definition, the Oxford definition for post truth, right about what is post truth, and about how our emotion and personal beliefs, they, they change objective facts. That has been a concern in science for some time now how to have people believing in trusting in science. But my third point is that this concern with the dangers of post truth in science. They could not, they cannot, they didn't at least break the barrier of an era centric science. The fear about mistrust in science has not been addressing the creative facts, the alternative truth by science. So, we still have a problem with posters, even though we have in science and in science education and in the public debate, talking about post truth and how we are going to address. We talk about science outreach or science or public engagement, public engagement of science and we talk about having science for everyone, the importance of people understanding science and the importance of educating everyone for science for understanding science. But then we are still not discussing and addressing the issues and the, the truths that science have invented. And we have learned some truth in life. For example, we learned or at least I've learned since childhood, I, and several other people it's not just me in the world.  And we call Europe this place, the old world. Even though we know that humanity emerged in Africa, we call that part of the world, Europe as the old world, but there is an older world. But still, Europe is the old world. And Europe is also when people travel from here from the Americas, for example, to Europe, we say that, oh, we are going to the cradle of civilization. That's an expression that's very common to say that Europe is the cradle of civilization. And still, we know that for a fact. And that is with the data we have so far that humans, that the first humans, they, we started in the place where we now call Africa. That's not called Africa. And we, and when also when we talk about this idea of civilization, the cradle of civilization. There were several civilizations before that before Europe in other places of the world. We perfectly denoted that the university appears in Europe in Bologna, specifically, but if we do like an easy internet search. You're going to see that the first university in the world was in Morocco, in East Africa. So there are some things that it's really strange that even though we know, even for things we know, and things we have as a fact, we still have a hard, very hard time to establish them as truth. We have this alternative thing. It's a psychological, very complex thing that coloniality plays in our minds in our process as individuals and as a group of people, how we see the world and what we establish as truth. And the more than those lives, there is knowledge that has been stolen. So, for example, the idea that astronomy is born in Greece ignores the knowledge produced by Babylonian, Assyrian and Egyptian people. They had, for instance, knowledge about calendars based on celestial movements. And in this particular example, there is more than that. The Egyptians, they adopted a calendar that was based on a year of 365 days, and had records of the movement of the star series, which correspond to the annual Psycho-denial river floods. So it amazes me so much that this kind of knowledge is not the knowledge that we, at least, and I'm talking here very much based on science education in Brazil and in the United States that is what I have, what I'm more familiar with. So, our school systems, they don't teach those things. And I haven't learned those things while in school. And I have an undergraduate degree in physics, I did a master's, I did a PhD, and I didn't learn those things in any of those degrees, never. So that's very strange, isn't it? Like, if you're thinking about science education, then as someone who's been trained to be a science educator, as myself, as I was, how come I have never learned that in formal settings? So I would never be able also to teach those things in formal settings. I had to look and to learn about those things after. And that was after trying to look and go after this knowledge. So this is about crediting. And yes, and I'm sorry if I'm going to already address here that South Asian and East Asians, they are completely neglected in this talk and you are absolutely right. And you know why they're being neglected? Because I really don't know much about it. And I know it exists. And I don't know much about South Asian, East Asian, even knowledge from the Americas. So we have a lot of knowledge that I know that existed before. And I don't have access to it. And it's really, so I'm focusing very much and that's why also when they started talking about where I'm coming from. But you're absolutely right. I really don't know. And as I was just saying, for me just to learn those things. So I'm talking like as a physicist and a physics educator to learn about this calendar and those things that Egyptians did and about how they learned the patterns of serious that was just after all my formal education. That's absurd. As a physicist, as a physics educator, I think that's too much. It's incredible. So this is about crediting it's about giving credit. That would be to attribute humanity to non Europeans. Now if they were going to say that those people that were not Europeans had all this knowledge and produced all of those they would be humans like Europeans. So that would be such beating humanity. And although colonial times have passed in most countries, not in all countries, the mentality, the ways of knowing and the social relations. They were maintained. So it's I cannot say that well in Brazil, for example, now we are in the country for so many years, but the mentality and the ways things are established here, they are very much similar to the times of the colonial period. And that is what we call coloniality. So the maintenance of these practices of colonial times. And here I argue that we need to go one step further to think of post truth in science and science education and consider how emotions and feelings that come from coloniality. They have science become a post truth reality. And so what, what do I mean by that. I'm going to bring here a few examples and they're really just a few to show this post truth pyramids. And I'll see more of those examples and a larger discussion on that paper whose post truth, whose post truth produce facts by racist science. It was published in Portuguese. So if you read Portuguese or if you want to start to recommend speaker. And on the slide here, he on the screen. There was this, an image of a triangle symbolizing a pyramid, and it's divided into layers, the structure of this pyramid is such that it has objective facts in the base then public opinion and the produce facts, symbolizing the post truth mechanism.  Okay. And here I have this, this particular slide there is a particular saying there's this male presenter figure, and one is saying that reminds like the car and the same. I think therefore I am, and it's saying that that's truth, like a truth column. I am and the other says post truth. I believe therefore I'm right. Okay, so here I bring one pyramid example, we have objective facts on the base of the pyramid. One certain month, compile and analyze evidence that records the construction of vessels by African people and the crossing of the Atlantic Ocean to the American continent before the period of the so called great European navigations. The historian, the lady, may the first known reports about exploration of the Americas in his on the new world book. And he described the encounter of Spaniards with Africans who are red lived in the region in quality, quality, which is today Panama. And he attributed the presence of Africans to probably accidents with pirate vessels in the mountains. But when was certain that he analyzed the presence of Africans on the continent. He saw that it wasn't accidental there was, they were planned and there was exchange of fruits grains and handicrafts between the continent. So these are objective facts, but the public opinion due to anti black racism, the beliefs of inferiority of black people justify the idea of African people would not be capable of building ships and navigating through a notion. And to produce back. Then is that Europeans were the first to cross the Atlantic Ocean and to discover the Americas. So we create that. And here I bring a code from the lady a book. But I will skip this one but it's a quote from the book. So it's, he wrote that he that he saw this encounter. And here I share another pyramid and just this one. There are other examples, but I'm going to, I just brought this to for this talk. And this has an objective fact is that the Egyptians were Africans and were black people. They also master engineering architecture and construction technologies. But the public opinion how that the African people were black. Okay, but since Egyptians had so many engineering masterpieces, they could not be black. Black people were inferior. So they were incapable of doing such things. Therefore, the produced fats were the widening of Egyptian people. And shake on the job. A city the least intellectual train in philosophy and chemistry by the sort of one and he received his doctorate under the guidance of Bachelet and he was specialized in nuclear physics. He was with Frederick Johnny, johnny, johnny, and the spy, all this training. He, he was really hard for him to have his research accepted. And his research was talking about a study on how the agent population was had dark skin rescuing and exposing produced facts. It's not without criticism. the basis of the negation of objective facts is anti-black racism, the more difficult it is to bring objective facts into the debate. There are several theories about the presence of the American continent before Columbus and after pre-history. However, one of the most accepted theories is that of a Nordic presence, while that of an African presence receives a lot of criticism. So, and there is this scholar, Hoslet Beda, who also questions the odd species about Egyptians being black. So what are the reasons for this denial other than these appeal to emotions that stem from anti-black racism? And I'm going to do this as a, I said that there were three points, but this is like a bonus point just to add a little thing more if I have, how much time do I have? I think you can take another eight-ish, eight to nine minutes. Yeah. Oh, okay. So it's going to be less than that. It's just, so this is like a bonus thing for us to think that to look how coloniality may impact the philosophy of science and consequences for stem education. So here we have a picture of, this is Thomas Young that some of you may know, it may be familiar with. So on the screen there is an image of Thomas Young and an image of a book Last Man Who Knew Everything. And it's, this is the same young from optics, some engineering, it's this Thomas Young. And some of you may know, it's also credit to Young, the first approach to decipher the Rosetta Stone, thinking hieroglyphs as more than pictorial language. And I don't know if the pictorial is the right word for that, but I'm going to use pictorial here. But by pictorial, I mean using symbols. So people used to think that your hieroglyphs were symbols which meanings were connected to a thing, an idea, an event. So people didn't think those symbols, they could be a way more complex language, but Young did. And he considered the symbols would be a phonetic expression. Phonetic is more complex. And I'm not going to extend myself on the cracking of the Rosetta Stone or the Young relationship or lack of relationship with Jean Paul Young, which was the French who deciphered the Rosetta Stone, but to focus on how a low expectation of complexity of a language delayed the deciphering of hieroglyphs. And you may think, okay, this is something very old, but we were talking, you know, 18th century. And this image here, this one that's on screen. This was recently discovered in the British Museum. And it's subject of a book launched in September 2020, which is the riddle of the Rosetta Stone. And the book that the authors they discussed, some of the other things, the mathematical approach that Young used to crack the Rosetta Stone, they say that while other scholars, they had seen the material, they didn't see the significance of it. So Young's notes, they're not a novelty. They were there for a long time. But other stories of science, they overlooked the importance of these notes that were connected with Egyptian people. And with all the complexity that, you know, it offered to understand and develop the coding of systems, which is something we're interested, right? And when you look at physics education and STEM education, then I ask what other things we are not looking at, or you're not finding out, you know, what is the extent of the harm caused by a coloniality? What are our responsibilities as STEM educators, as, you know, historians of science, as scientists? What do we have to do? How do we change things? And finally, I repeat my questions. What other reasons for this denial, other than the appeal to emotions that stem from racism? As educators, one of the ways we can act in fight against racism is through our scholarly work. And so I would say that for us here, maybe, and to STEM educators, historians of science, scientists, for us to think and to ask ourselves in which ways our work is supporting colonial values. Because it's very hard to not support colonial values sometimes. You do that un-wantedly, you know? It's very hard. It's something, it's an exercise. It's an active exercise we have to do all the time. So that's one thing I would like to leave today for us to think about that. And here we have Maat. It's a reference to the, so on the screen there is this image of this dating Maat. She, so she is a reference to the Asian-Egyptian concept of truth, balance, order, harmony, law, morality, injustice. And she was also the goddess who personified this concept and regulated star seasons and the actions of morals of the deities. And I say that because Maat was in many of the images of this presentation. And I wanted to thank everyone and to say that also here in the bottom of this slide, I'm going to say that because I had a hard time learning to do that. So this is my name in Asian-Egyptian. So it's written in Asian-Egyptian, this symbol here in the bottom right of the screen. And I would like to talk more in the minutes we have left here in Q&A. And I saw there were some messages on the chat, but I missed this last one. So I'm going to catch up now and thank you. Thank you so much, Katamari, for that wonderful talk. And thank you so much for your kindness. And so let's open up for questions, folks. You can write your questions in the chat. You can raise your hands. And while folks are taking a second, Katamari, I wonder if you also want to catch your breath and read the exchanges in the chat and feel free to respond to it or not. But yeah, that way everybody gets a chance to write questions and you get a chance to read that. Yeah. Yeah, I was just reading here about South Asian contributions to science and discussions. And then I just read here like programming contributions. For example, someone wrote that. And for example, and I'm really sorry, and this is being recorded and there's lots of people here, so you're all witnesses and it's going to be recorded as I said. I don't know what programming is, for example. And that's another example of things like not knowing so many things. Yeah, in a way, our education systems are so focused on teaching us colonized knowledge that we don't also learn about other cultures. We don't get those chances. Folks can type. In the meanwhile, I had a question for you, Katamari. And that is your pre-final slide with the three questions that you listed. Very provocative questions. Yeah, if you want to flash that back. Yeah, that one. And sometimes really provocative questions can be hard in the sense that people find it difficult to imagine what possible answers could be or where to start thinking along these lines. So I'm wondering if you can maybe help us make sense of these questions in concrete ways, either by sharing examples or sharing what could be starting points in particular. Thanks for this question. I think that as an educator, as someone who's in the classroom and someone who is in, as I said, I work with pre-service physics teachers and this program I work, we go to high schools and I work in school. So I'm very close to schools, like to actual schools, not just doing research. And one thing that I really appreciate is like, what can I do in my classroom? Because I know that that's one thing that teachers, I usually super concerned like, okay, but I said all those things and what do I do now? You know, what can I do in my classroom? And I'm a firm believer of, and perhaps also because of my background of, you know, experiencing rescuing movements. I'm a firm believer of small things that we do and small actions that we do in our practices, they are very important. So it's not that we need to do things thinking about like, I'm going to change the world and now I'm going to change science and even little things. And you mentioned in the beginning in my description, you said that I'm an additive manufacturing enthusiast because I'm a 3D printer because you're not seeing the other ones that are here, but I enthusiast. And then there's this one thing, for example, since you asked and since I'm home, I can show you, for example, just a very simple thing that I developed because of this work that I showed you all thinking about it. So using 3D printing and thinking about, I developed this game and then I learned, I studied, remember the symbol, I said, oh, this is my name. So I actually started a little bit of pathology and how to write the symbols. And this is my handwriting for all the symbols. So these are little pieces that I made for kids to play and to and to learn, you know, coding and you're learning also Egyptian, ancient Egyptian writing and it's about phonetics here. So it's not the symbol and it's coding. So thinking also later about what that means and the symbols. And it's just a simple thing, but there was the whole thing about prototyping, thinking different ways. So this was the previous way I thought, but then I thought, well, if I'm going to work with kids, then they may break this thing and that it's complicated, they can chew or something. So the prototyping thing. And, but all of this is connected. So it's all, what it has to do with technology. I teach something else. I'm doing like, I mean the major space, what it has to do with the colonial stuff it can have, it depends on what you're doing and for whom. And you know, so even like the smallest things or it's a change of way of thinking and seeing stuff. So we can do things in our day-to-day and the things we already do. And as I said, it's a constant and active exercise and I'm very sure I do lots of things wrong. And I will keep doing lots of things wrong, but every time I will learn to do something else and something new or and we learn with each other.  But instead of printing out little car parts, like if we can do something different with it. And these are like starting examples towards more sort of like radical explorations of these questions, right? So we can start from where we are. Definitely, yes. Did I understand that right? Yeah, definitely. Because I think that because it's important to think that you can do things in every level, you can do that from the level of your research, you can level of your classroom, the level of your, the way you interact with the students, you know, just from like personal relationships, a relationship with people. But there's so many levels. Yeah, but okay, so let me ask you a follow up on this. Isn't there also a danger and we are seeing this already in US, we are pretty much like everybody wants to lay claim to decoloniality, right? Like everybody wants to lay claim to decolonial work, right? Like so people will have some little discussion somewhere and they'll be like, we have broken follow for areas banking model just because kids had a discussion, right? Like now we are in liberatory education space. And similarly decolonial is being used. So what kind of things are critical to be included for something to be approaching physics education in this different way? Because otherwise, people will say we have been decolonizing since 1980s, right? Like when physics education started. So physics education research started. So we don't also want that. So I'm curious to your response. Yeah. Yeah, I don't think I have an answer for that. I think I can think out loud with you all here about that. And I would say there are some critical things and one of them is this search for all this knowledge we don't know. And there are two things. One, we have to change the people who are part of the spaces because it's not like just the same people who are already there that, oh, they're going to change some practices. It's like we're entering the spaces. So people who have been marginalized, historical marginalized, they have to also be part of these spaces that produce what we call scientific knowledge. So that's one thing. But also we need to rethink what we're calling scientific knowledge because it's not just about bringing people, historically marginalized people into science to do this oppressive mainstream science. It's like to change what we consider a valid knowledge. So I think these two are very critical things. So what we consider that's valid. What kind of knowledge do we bring to the classroom, to our research? Do we value it? Yep. No, that's a really important point because so often we see equity efforts as like keeping science as static and just sort of like somehow we can get more people into that same same stuff that is leading to climate change, the pandemic, wars and destruction in a way. But the continued coloniality that you were saying. Yeah. Someone mentioned dealing with care, right? And the comments. And I think, yeah, this is one thing too about personal relations, but also thinking, considering a variety of possibilities to engage with people. Now that this is the only possibility to, this is what practices are. This is what the practices are. This is like the way, so I see sometimes also a formalizing way to do good. It's like, oh, it has to get this way. Then we say, oh, we know steps. We institutionalize some ways to do good practice. It's not organic. It's not how we do certain communities. Okay, so last. I don't know if that makes sense. Yeah. The last question is by Ishan. It's a long question. So I should read it out and then you can read along. So Ishan says, colonialism as a historical dominating factor and colonialism in practice are few of the primary concerns to us as STEM educators or researchers working at different parts of the world. Do you think there are different types of colonialism, colonial domination and practices which work in tandem, as opposed to the unilinear view that European colonialism was decolonialism with the capital C. As anti-colonial researchers from India, sometimes it might feel that other types of colonial forces like Brahminical caste hegemony, queerphobic patriarchy, monolithical state could be taking up all our times of engaging in the challenge of radically eradicating these forces. What are in your views these non-European colonial forces in your context of works? And let me just quickly add, you said the Brahminical term was unknown to you, meaning roughly Brahminical system. In the Brahminical system, it defines upper caste and lower caste. And there are lots of differences from race, but there are also some parallels. So you can think about Brahminical hegemony as white supremacy. Okay. Okay. Like caste system I have heard of, I didn't know that was, so this is like, I can say that, oh, when I hear caste system, that's what people are talking about. Okay. So there are two questions in there? I don't know. I think, I think I will try again. I'm just talking with you here and being with you. It's not something I have an answer for that. So we're thinking together. But I guess I would, my first reaction would think of that in terms of, so getting from my experience as a black person navigating anti-black races around the world. Because it's different in different parts of the world. And people, black people in the diaspora, they have also different experiences. However, we still sort of not unified, but we understand and we can see similarities and we can understand races even if it's different in different places. We get united by this black, anti-black races, even being different in different places. So I would get from that experience to talk about this non-interpreting colonial forces, to talk about colonial forces in general, that they might be different, but they, for the colonized, the experiences are very much similar. You know, the oppression, the feelings of oppression and the experiences we go through, they are very much similar. So I think I would go that way. That made some sense. And I'm not really explaining it, but I'm sort of making an analogy with my experience as a black person. And I don't know how to name this feeling, that this shared feeling, you know, about this experience of being, of having the sad of anti-black races. But I would say that's the same experience and feeling of being the sad, the locus of colonial forces. No matter if it's a European or non-European, it's oppressive. Yeah. So, I think you're urging us to move beyond sort of like trying to match up whether the details here of actions match the details there of action, but rather if we flip the question and talk about how did peoples of the world experience colonialism, then we'll also find, you know, shared sets of emotional experiences, the affective aspects of the experiences will have resonances. Even though the social material ways in which the colonialism manifests itself in different parts could be different, the categories might be different and so on and so forth. I want to give space for one last question and then we'll have to close this session and that is by Shweta. And Shweta asks, I don't know how relevant it is here, but what are your opinions about cultural racial appreciation versus appropriation? When we talk about bringing representation in science education, is it even relevant in science education? So this idea of cultural appreciation versus cultural appropriation, and is that relevant to when we think about representation in science? I think that it's one of those layers of, I don't know, discussions or oppressions. I don't want to say layers of oppression, but of sometimes like priorities we put and then that to the extent, and I'm going to be perhaps very graphic, but to the extent of extermination of bodies, you know, like people being murdered daily, for example here in Brazil, black people being murdered daily and it's extermination really. Then when the discussion about cultural appropriation, for me, it becomes, it is important and I'm not saying it's not important, but it becomes less impactful, if this word exists, because I create words when I don't know how to say, it's, you know, it's less important. I don't want to say less important, because it's not less important, but less, it has less impact to this whole picture. And I'm saying that because you're talking about something that's very present here, I don't know if you know, I don't know if you have a familiar one with Brazil, but it's a very, it's a discussion, it's like a sort of hot topic here every now and then about, you know, here we use lots of black people here use turbans and then, and braids and then there is all this talk about women and white people using braids and turbans and then there's all this talk about cultural appropriation. And then you're like, okay, you want to wear this, you can wear this. It is cultural, it can be, but wear it. I don't care, just let's move on the discussion and focus here. It is important, it is, but there is another one that's more important. And I'm thinking about this because this is something that we discuss a lot here. So I don't know if that's something you discussed there as well, a lot, but by your question, I assume it's something that's present and it just goes to connect to the other question before that experiences are very similar in different parts of the world. And yeah, but anyway. Yeah, I think it is time though, we need to bring the session to a close. I'm so sorry, it's not in person. It would be lovely to have you in person another time to try to make sure of that. Folks, you can unmute yourself and let's give a good hand to Dr. Katemari Rosa. Yeah, switch on your cams if you have that ability. I have the last 10 seconds possibility for me to see some of you. If you have the ability to do so, you can switch on your cameras so Katemari can wish you'll buy. While that is happening, an announcement tomorrow, our first session opens at 5.30 p.m. So you have the whole day free and our first session will be at 5.30 p.m. evening, Indian Standard Time ISD. Okay, thank you so much folks. Thank you all. Have a great conference. Bye. Thank you. It was very nice. Thank you.


Hi, my friends call me Lyme and I want to help you perform even better in your videos and so let's talk about expectations. The expectations your audience have on your videos can be the difference between them loving your performance and hating it because if you set expectations too high then you won't be able to live up to them leaving your audience disappointed while in another scenario they really enjoyed your performance even though you did the exact same thing except you set other expectations. Let's say that you have a channel with great graphics, great banners, great thumbnails and a trailer that just looks very professional setting high expectations for what your videos will be like. But then you only deliver videos like these and don't get me wrong videos like these can be fine but if your audience are made to expect a lot higher quality then they will think less about the videos that you actually deliver meaning you just shot yourself in the foot. So your challenge is to live up to the expectations that you set on your channel on your banner, thumbnails, titles, trailers and so on. Let's talk commercial strategies sometimes consumers don't want anything fancy sometimes they just want something cheap and if that is what you're selling then you might not want to make a high quality commercial making your product seem expensive because that would set the wrong expectations and therefore some marketers instead intentionally make their commercial scene low budget.  Well you could actually benefit from making a trailer that seems more home made staying true to the videos that you actually make because let's face it sometimes that home made feeling is exactly what makes your audience connect with you and so that is what you want them to expect. It's not always about high and low expectations though sometimes expectations set are just different from what you deliver if you for example promise a gameplay video but instead deliver a music video then that music video might live up to the quality promise but it's still completely different from what your audience expected and setting the wrong expectations might get you short term clicks but if you keep delivering what you promise then you will live then you will live then you will win in the long run so the point is don't click bait. So overall deliver on the expectations that you set and the key to do that is to be consistent throughout your channel it is that simple but still that important. So that's it for this video if you want to check out my channel then there should be a button here somewhere maybe there I don't know I believe that nobody benefits from homophobia not people with same sex attraction nor the people carrying this negativity hate or fear and therefore I provide allies with arguments that they can use based on scientific research so if you want to fill up on arguments for a more accepting world or just laugh at me ranting then that's where you should go right now and with that said thanks for watching bye


Hi everybody. Welcome to TechSoup. This is the new member orientation and our Q&A, the questions and answers, questions you may have and hopefully we will have the answers. I'm going to let you know how you can engage today. You are all on mute, but we will be able to answer your questions if you type them in the Q&A section. We have many team members here, so we can also answer your questions in the chat. We will email you these slides. They have lots of hyperlinks in these slides and the recording within 48 hours. If you need a closed caption, go ahead and tap on that CC button at the bottom of your screen. I'm excited you're here today. I'm going to go ahead and turn it over to Nick Phan. He's a senior director here at TechSoup. Have a great webinar. Well, hi everybody. It's good morning from me on the sunny west coast of California here in Oakland specifically. Thanks Aretha again for the wonderful intro. And welcome to today's welcome to TechSoup webinar. I've got four wonderful folks here, including myself, Aretha Simons, who you've met already, and also joined today by Kevin Mulhall and Alicia Sodom, who are both TechSoup staff here who help individual nonprofits navigate the offers and the TechSoup structure itself. This is not a sales webinar. So I want to just take that expectation away right on the front end of it. TechSoup is a nonprofit. We're here to help you. And so let's get into how the relationship works and what we can do to help you. I'm going to start with some buzzwords that you'll often hear buzzing around nonprofit technology circles just to get us all on the same page and that we are agreeing what the terms mean. You'll hear a lot of funders and technology providers talk about digital transformation. It can sound inaccessible, but really digital transformation is just the process of becoming a more tech savvy nonprofit who uses the tools and platforms that are available to you to do a better job delivering on your mission, working with your team, digital transformation. The second term you'll hear bandied about particularly at TechSoup is civil society. For some folks that's old hat, but for some folks that may be a new term. When we talk about civil society, we're really talking about non governmental people and organizations who are not businesses, right? It is the rest of us who are working to make a better world a better planet. So the notion of civil society is sort of the collective group of us who are who are not the government and we're not corporations. Cloud adoption pretty common term. I could almost take it off the list at this point, but for folks who may not know exactly what that means really what we're saying is just using more modern digital tools that are web based. So instead of programs that you download, particularly to your own laptop or to your desktop and they stay there with no updates. Cloud adoption is using these modern web based tools, which have a constant stream of updates and you got to be online for those to work properly. Alright, let's get into it. What is TechSoup? Well, as I said already, we are a 501c3 nonprofit organization in the United States specifically. And we are also part of a global network. TechSoup is a global entity that works in countries around the world with nonprofits or in other parts of the world we call them NGOs non governmental organizations. And that network around the globe is working to make a more just and equitable planet and to advance the cause of civil society itself to make the world a fairer place for everyone. Our mission is to support nonprofits as you work with technology to help build a more equitable planet. What we've looked into the core of our mission as a 501c3 is that we're here to help you other nonprofits. And I think that's important to point out. A lot of the players in the technology field are for profit corporations, but as a 501c3 a nonprofit ourselves, TechSoup understands what it means to be a nonprofit, and that means that we can do a better job serving you. The catalog of affordable technology products from major technology brands like Microsoft and Dell and Intuit and Adobe and many, many more. This catalog is online at TechSoup.org. We'll look at it together during this webinar. The offers in that catalog are negotiated by TechSoup. And part of our goal is to help nonprofits afford technology because we know one of the big blockers is that technology is extremely expensive. Nonprofits don't have the same kinds of budgets as for profit and big business. And so part of what we try to do is help make that gap smaller so that nonprofits can afford some of these tools. We also know that it's not enough just to spend money on getting a digital tool or buying a new platform or no program or a new piece of hardware. Lots of nonprofits also need help managing those platforms managing that software managing that hardware, choosing the right kinds of licenses for your nonprofits. So we offer a stream of services to nonprofits to help you in that process of choosing, installing and managing different software hardware and digital platforms. We also create content and specifically courses and trainings specifically for nonprofit staff who are trying to build their tech skills and expertise. Again, as a nonprofit, we can have a specific eye on what the needs of other nonprofits are versus just a generic catchall course or education session for anybody out there in the world. And finally, we do our own grant based programming like most nonprofits on this call where we are strengthening civil society and providing different programs based on different grant applications. And we're not going to talk a lot about that today because we're more focused here on the offers and services and education that we provide for you for nonprofits directly. So let's talk first about that product catalog that I brought up at the front end. Now I promise this is not a sales webinar and it's not. The important part about this catalog is that these offers are here in perhaps a more affordable manner than you would necessarily find them just online because we've negotiated these rates for nonprofits. If you go to TechSoup.org, you'll see at the top in the menu bar product catalog. If you scroll down on the homepage you'll also see it again. Those are the two easy paths to get to the product catalog. But what's in there? Well, one of our longest partnerships at TechSoup and we've been around for almost 30 years now. One of our longest partnerships has been with Microsoft. And so there's quite a bit of Microsoft nonprofit offers in the TechSoup catalog. Most nonprofits today are focused on using Microsoft 365 or Office 365 Enterprise. It is the cloud based version of Microsoft Office.  Well now, of course, you download it directly through the web from Microsoft servers themselves. There's a continuous feed of updates applied to that platform. TechSoup is a certified Microsoft dealer on Microsoft 365. And so you can work with TechSoup directly on your Microsoft needs. We still have the older versions of on premises Microsoft programs as well. Though again, you really want to be thinking about moving forward into the cloud based versions of Microsoft offers. You can also get the Windows operating system through TechSoup, both as an upgrade and then add an original product to install on a new machine. And we're going to hear more a little bit later specifically from Kevin Mulhall about TechSoup's Microsoft relationship and how TechSoup can help you manage your Microsoft licenses. Adobe is another big partner that there's a lot of excitement about in our catalog. If you work in nonprofit communications, or maybe you work with a designer or somebody who's putting together graphics or manipulating photos for your nonprofit. It's pretty likely they're using Adobe software. Adobe's been at the forefront of this kind of work since the inception of the company. And they created, they invented the PDF, the portable document format, right? And so some specific offers from Adobe include Creative Cloud, which is all those different design and photo processing and video processing applications. Those requires a degree of expertise to use. You can't just open them and start running, you know, jumping willy-nilly into creating graphics. You do need to know what you're doing with those programs because they're deep, they're complex, but they're very powerful. Acrobat Pro DC is Adobe's platform for managing PDFs, portable document format. And we carry that as well. Probably the most excitement right now for Adobe products is around Adobe Express, which is a new offer for nonprofits available through TechSoup. Currently it is $0 admin free admin fee. Adobe Express is sort of an easier, lighter way to do graphic and video editing. So if you don't have the expertise and depth to use Creative Cloud. Adobe Express is something you might want to take a look at. There specifically has some cool stuff around video editing. And I think there's even the capacity to do some of that on your phone itself. So you may want to check out Adobe Express. Another very popular nonprofit offer in that catalog is Intuit QuickBooks. You know, we were reminded once again during the pandemic when some nonprofits who still relied on paper and pencil accounting systems. Suddenly couldn't manage their accounts at all because nobody could go into the office because we were all, you know, at home. So it was just a reminder how important it is for nonprofits to really think about going to digitally transform your financial platform and make sure that you are tracking your expenses and expenditures and income. Through a digital platform that's not just a spreadsheet right something more complex and sophisticated than that and Intuit QuickBooks specifically has been what most nonprofits who come to TechSoup are taking a look at. QuickBooks Online Plus is really the product that you want to take a look at there and there is an advanced version as well. You can take a look at our online FAQ to learn more about QuickBooks and how it can help your nonprofit. There are a number of other brands in the TechSoup catalog as well. These are just some of them. And I just have them on the screen to remind folks, you know, that there's other stuff in there. But we also have hardware and this is really important to point out again going back to the pandemic. One thing that we really learned is that when there are supply chain issues. nonprofits had a really hard time first finding a, you know, hardware affordably, and then also sometimes it took a very long time to actually get that hardware in house. TechSoup has a great hardware catalog that's accessible through that through the website that I was showing you earlier. We have new and used. Used is really refurbished. I'll talk about that more in a second. Laptops, desktops, we have great server and networking offers, internet hotspots. And then, you know, the small devices that you need, mouses and headsets and keyboards, cameras, stuff like that. We've recently added a limited amount of Galaxy phones, iPhones and iPads to our hardware catalog. So those are definitely worth taking a look at. We have great partnerships with Dell Lenovo and HP, which offers $0 admin fees for access to their discounted catalogs for nonprofits. Journey Ed is another popular hardware provider through the TechSoup catalog. But I want to take a moment here to actually highlight the refurbished hardware offers for nonprofits through TechSoup. A long time ago, when the digital industry was starting to just produce huge amounts of e-waste, there were folks at TechSoup who really thought it was, first of all, environmentally very unfriendly to just be throwing all this e-waste, you know, into the garbage. And secondly, it was pretty inefficient because a lot of it was usable technology, and maybe just refurbishing that technology, making sure that it was still operating properly, that it met certain minimum standards that these, you know, lovingly previously used hardware items, like laptops and desktops we're talking about, could be, you know, resold again and a non-profit could save some money by not buying a brand new item, right? So that refurbished hardware program has been growing for years at TechSoup. And in fact, now when you look out on the broader internet, you will see that refurbished hardware is quite the thing and is available in a lot of places. TechSoup is one of the original providers of access to refurbished hardware. We were one of the original folks who said, hey, we need to do a better job and be more environmentally friendly around this stuff. So I invite you to take a look at that refurbished hardware catalog and see, you know, where you might be able to save some money and get the things that your nonprofit needs to continue operating. So the hardware section of the site is a little tricky, which is why I'll highlight it in this slide. You first have to go to the product catalog, then you go to that hardware navigation button that's on the left side of the page. Right. Well, beyond just the catalog of technology products themselves, TechSoup also understands pretty clearly that it's not just getting tools that nonprofits need help with. It's also how to choose those tools, how to administer them, how to manage them, how to troubleshoot them when there are issues with them. There are services that come with these digital tools that TechSoup provides to nonprofits. They're not free. They do cost money because that's how TechSoup manages to stay open and continue serving the nonprofit sector. But when you work with TechSoup on these services, one thing you should know is that we do the best that we can to make sure that the finances of TechSoup are aimed squarely at helping the nonprofit sector. So the services and the products that you pay TechSoup for come with a modest admin fee and that admin fee is how we make sure that we continue to serve the nonprofit industry. Let's talk about what some of these services are and how you find them. First of all, in the drop down menu on the main homepage, there's that services tab. You can just drop that down. And you will see several different offers in there. I'm going to talk about a few of them today. There's a help desk service, which is sort of what I would describe as the low bar. You've got one item that you need some help on troubleshooting like that printer or specific laptop or something, one item, right? You can set up a help desk service with TechSoup for 35 monthly or 350 annually for unlimited support on that device. I already mentioned and Kevin will talk more about it, Office 365. It's a complex platform. It's extremely beneficial for your nonprofit, but we provide services to help you manage those Office 365 applications. Those are well worth looking at if you're thinking about it. We also have for the on-premises versions of Office, Office Standard, we can provide installation support for those kinds of things. Sometimes nonprofits have a bigger IT stack, meaning that they have several pieces of technology, perhaps hardware and software. And what they're looking for is help managing all of that. That's where the managed IT service from TechSoup comes in and we can help you look at that bigger picture for your nonprofit. And then there is something called the digital assessment tool that TechSoup has built and revising over time. The digital assessment tool lets you go in and through a series of questions, you can assess your nonprofit's digital capacity across several different areas. So for instance, you could look at your communication stack or you could look at your financial stack and understand where your nonprofit could do better. There's other services as well that I want to go into a little more deeply now. We know that one of the primary uses of technology for nonprofits is as a communication tool, right? In fact, think about it, your website is probably the most important digital tool that you have. And one of the most important ways that you communicate with the public, maybe with folks who use your nonprofit services, could be in some cases maybe elected officials or members of the press or other stakeholders. Those website and digital marketing services require some expertise sometimes. And so TechSoup is pioneering website consultation and development for nonprofits. We can do consultation and development of your digital marketing services. You know, marketing itself is a tricky word when it comes to nonprofits, lots of nonprofits, you take that word marketing and you substitute in outreach. Right, but the point is how do you communicate to folks out in the rest of the world about what it is that you do, how you might have a service that those folks may necessarily need. In some cases nonprofits call those people constituents, they could be members, could be the public at large. Lots of nonprofits use something called the Google Ad Grant. And it's a great offer from Google where you could use up to $10,000 a month in targeted search ads, but there caps on how that works. And so nonprofits sometimes struggle with how to maximize that Google Ad Grant. TechSoup has a service where we can work with you to help you get the most out of that Google Ad Grant. And then we have new offers that are just coming to market this year, including Google Analytics Migration. For those of you who are somewhat aware of it, Google right now is ending what's called universal analytics and going to Google Analytics 4. Google Analytics or GA is back end metrics on your website. We're not using them, but you have a website. I'd encourage you to start thinking about Google Analytics on your site. If you do have GA on your site and you know that there's a migration issue, you couldn't work with TechSoup we can help you get that migration executed and it's important, because in fact in July of this year once you a is fully retired. If you have not migrated to GA for you will begin to start losing some of your data. We also have a brand new domain registration service, which is great for especially new nonprofits who are just starting to operate in the world and need help getting that first website set up and getting their first domain set up. These are all services available through TechSoup. Another part of what TechSoup provides is education and training. I want to talk a little bit about TechSoup courses here. In the spirit of being a 501c3 ourselves, when we develop educational materials for nonprofits, we do it with a very clear lens on specifically what nonprofits need. What do nonprofits staff need, what do they want to learn about what's most helpful in their job roles. That's how TechSoup courses is structured. We have a lot of different courses and offers in there. You can think of it as in two basic groups. There are lower level 100 courses which you can think of as very as introductory to some things. We also have 300 level courses in our platform. Those cost money, but they are also much deeper and expert lead and go further into the digital, the digital tools that each course is relevant to. So far we've had over 70,000 learners access TechSoup courses. We do have some that are available in Spanish as well. As I said, you know, they're specifically designed for nonprofits, although anyone can sign up to use TechSoup courses. One thing I do want to highlight is something called the Microsoft Digital Skills Center in the TechSoup courses platform.  In fact, everybody on this call probably does, but like who doesn't use Excel almost on a daily basis, right? And who knows that there's a thing they want to do in Excel. They know it can happen. They just don't quite know how to do it. You spend forever on Google trying to figure that out watching YouTube videos. Microsoft Digital Skills Center is TechSoup's answer to that kind of searching for answers. So we've built these training programs around specific Microsoft tools, and I encourage you to check out the Digital Skills Center on the TechSoup courses platform. Part of what we do on that courses platform is that we stream several different things together to give you an overview. And so here I'm highlighting something called the nonprofit foundational skills track. The idea here is especially perhaps for a new executive director or somebody who's just set up a new nonprofit to get access to a series of different classes that gives them an overview of some key topics that probably matter to them. So in the nonprofit industry, we all struggle with project management because we always have more work that we can really do in a single day. And so the question of how to be efficient around that, not procrastinate, manage your projects well, project management basics are a must have for nonprofits. I just mentioned Excel that's there on the list. And of course, going back to the pandemic era, you know, remote work and how to organize your team and manage your team fundraising and grant writing are critical parts of any nonprofits financial picture. Email marketing. Again, you could call that outreach if you want. But email is one of the dominant communications forms nonprofits have to use to talk to stakeholders and their members. So the question Google ad grants is something that we offer expertise on as well, and then tech planning and cybersecurity. These are both topics that anybody involved in the digital infrastructure of a nonprofit needs to know something about so check out the nonprofit foundational skills track I think you may find some stuff in there that's helpful. Right. So that's my quick overview of the tech soup offers that are available to help your nonprofit. And now I'm going to ask Kevin Mulhall who's a senior technical customer success manager here at TechSoup to go a little more deeply into the Microsoft cloud offers that are available to your nonprofit. This is technical. And if it doesn't necessarily apply to you, stick around. But for some of you on this call this stuff is going to be absolutely worth your time so please stay tuned. Here comes Kevin Mulhall. Thank you Nick. It's a pleasure to be speaking with all of you today. Again, my name is Kevin Mulhall. I'm a senior technical customer success manager here at TechSoup. For those of you that may be wondering what exactly is customer success. I'll have a little bit more on that later in the slide. Before beginning though, I would like to start with a quick poll. For those of you that are attending today, is your organization currently using Microsoft 365? You of course don't need to answer this if you don't want. But out of curiosity, I'd like to see what percent of the audience is currently using the platform. Give it about maybe 15 more seconds and see where we land. 60-40. Okay, this will be good. It kind of bounced around from 90-10, 70-30. So some of this will be new stuff that I'm talking about for those joining. So for those of you that aren't aware, Microsoft 365 as Nick is very well laid out is Microsoft software as a service platform. Microsoft 365 core licensing for all intensive purposes comes in a couple of versions. Microsoft 365 business, which includes business basic business standard and business premium. Microsoft Enterprise E3 and E5 and Office 365 Enterprise E1, E3 and E5. The two versions exist as either web based or hybrid licenses. Web based as the name implies provides access only to the web versions of the various applications such as Word for the web, Excel for the web, etc. Hybrid licensing on the other hand provides web based access, as well as a desktop application entitlement or download, providing the full version of Office, which I'm sure many of you are familiar with. With 150 different charity subscription SKUs, there isn't literally anything programmatically that a 365 license can't address. For those in that 40 percentile, if you're ready to begin the journey toward accessing Microsoft cloud solutions, there's a three step process. First, you'll need to create an account at the Microsoft nonprofit portal, nonprofit.microsoft.com. Next, you'll have to have that account or we call it tenant validated. Validation service is something that we provide in the back end to Microsoft. This process typically takes five to seven business days. And the final part we will be discussing the final part rather of this process is what we refer to as the cloud manager or cloud storefront tool integration. This tool will allow you to access the storefront where you'll be able to purchase licensing. If you find yourself stuck in any part of the process, we do have a team at the ready that can assist via chat, as shown in the bottom of the screen that you're looking at. Next slide please. Understanding that a move to the cloud can be challenging. We offer free consultation services. During your session with us, you'll be able, we'll be able to assist with registration, choosing the appropriate subscription license, providing recommendations and services. License implementation and ongoing support to you at no cost. Next slide. As promised, I wanted to give you a quick overview of what my team does a customer success. We are actually approaching the two year mark I think that we've been around. We kind of said a little bit in the background, but we are a small team of six. That's dedicated to assisting customers with all the items that you see here on the screen from technology review and planning. We refer to this as technology auditing. Organizational strategy. Identifying opportunities for potential financial and volunteer support. We know, especially if you're running and not a small nonprofit that that is critical. Triageing managed support projects is Nick brought up earlier. We do work with some managed service providers. We're happy to be the frontline of that to help scope that request for proposal. And providing quotes and invoices for bulk product requests. So with that, I will pass it over to Alicia. Great. Yeah. So just to introduce Alicia and I want to make clear that there's there's two different roles here right so.  Right so they're not help desk, you can't go to them for assistance on QuickBooks or something like that. But if you need help. Like with an order that you've placed or something's happening with your account on the TechSoup website, then the client services team can help you manage that. So Alicia welcome and take it away. Hello. Oh, we may have, we may have a frozen screen there. Am I still frozen. There you go. Okay. We're going now we're rolling. You're rolling. Okay, great. So can we get the next slide. Thank you. So our team is here like Nick said to help you navigate your TechSoup account will also help you navigate the TechSoup website and the offers that you can find there. So this slide here we kind of have an overview of what a product page looks like this is for QuickBooks online plus one of our most popular offers, and the red box here that is highlighted. This is showing you that within each product page that you can find on our product catalog. There are three separate tabs. Each tab has its own set of information about that offer. The first tab, the description tab that'll give you the general overview of what you're working with, of what the software does, and kind of the general support that's available. The second tab, the subscription details that'll give you more information about what you're actually getting and what the cost is going to be. So one of our offers, our access to discounted rates. So the admin fee that you see is what you pay TechSoup, and then there's a discounted rate that you will pay to the actual software service provider. And we'll also give you information about how the product works if you currently have an account or subscription already safe, for example, with Adobe. If you have an Adobe individual plan already there are certain steps that you'll have to take to actually access the discounted offer. Those specifics are going to be found in that second tab. The third tab, rules eligibility and restrictions goes into which organizations are eligible for each offer and why. What you may find when you go through the TechSoup catalog is you'll try to add an item to your cart. You'll get an error message saying your organization type is not eligible for this offer. And some folks think, why am I not eligible? There are several reasons for that and you're going to find those reasons and the rules eligibility and restrictions tab. So there is a difference from having a qualified TechSoup account, which I think most of you have.  Again, on this page, I just want to point out there are several ways on the top left here that you can look for different offers in the TechSoup.org site. There's by donor or company. That's a specific, so that's for the specific provider that would be like Adobe into it, Microsoft and so forth. The second tab is my category. So if you think, gosh, I really need to figure out my fundraising or how to get grants, or I need to figure out my accounting software, you can go in and look at the offers based on category on that tab there. And then also the hardware like Nick said before you can find about our hardware offers there. That will include new hardware and the refurbished hardware programs. And then on the far right hand side, right, there's a little magnifying glass, and you can also search by specific offer there. Okay, next slide. Thank you. So what our team does is we offer support for you if you've gone through all those resources on your own you've read through the product page and all the tabs and you still have questions about functionality about how to access the offer. You can contact TechSoup. That will be our team about pretty much anything regarding how you're going to get those offers. So we have here in the red box with the big red arrow pointing. That's our help tab. That tab is very helpful. Who think it. So when you click that tab, you're going to get redirected to our support page on TechSoup. Yes, there we go. This is what it's going to look like.  So if you want to search for something specifically say eligibility, like we were speaking about before, you can just type that keyword in. And it's going to come up with a big list of resources about TechSoup eligibility. And then we have these pointed searches to the getting started, donation availability requests and licensing, and so on and so forth. So you can look, you can review this and you have your own time. I generally suggest that folks kind of read through each of these tabs that you're interested in before you start making requests. A lot of the requests to TechSoup are non refundable once they're fulfilled. So it's really good to get an idea of which one of the requirements for each different program. You can find that either here in the help the search magnifying glass from the previous page, or just from these pointed searches here. And if you still need further help and you want to talk to one of us, you can contact us. So this is a picture of the very, very bottom of the TechSoup landing page. If you scroll all the way down, you can see these little actions here more tech soup, get in touch, follow us, subscribe to our newsletters. You can also contact us button. That's what you're going to press if you want to get ahold of somebody who works here for any kind of additional support. And we recently updated our contacts. So, first off, when you come to this contact TechSoup page on the bottom right hand corner here, there's this little help button. It's going to send you to our chat services. It's also going to pull up a search bar or a search where you can actually go in and kind of search for assistance first. And you can also call us that's the big red box obviously you can call customer service. And we have the next page will show the next slide is going to show that we have kind of cut or not cut but sectioned out our support hours to so we can better support them more fully so our live chat is available Monday through Thursday 11 to 4pm 11am to 4pm Pacific time, our support team is located on the West Coast. So most of the support hours that we're going to be working in are going to be on Pacific time zone, and then on Friday, we have chat support all day 7am to 4pm Pacific time. And our phone support is also available Monday through Thursday in the mornings 11 7am to 11am Pacific time and then Fridays, we only do chat support. So, chat is definitely the fastest way you're going to get support. So if you're comfortable with typing out what you need and kind of moving forward with just chat support that is a great way to go I like to encourage folks to use chat first.  So if you have your pathway to where you're going, what you're looking at, we can provide links for you to give you faster support screenshots you can provide screenshots to us it's a really really good tool and a fast tool for getting support if you're comfortable with chatting. You can also always call us as well when we have our phone hours open. Sometimes you're going to wait a little bit longer for the phone support. Sometimes we always start talking to each person as they're calling in, you are getting a live person. You're not going to get a bot or an answering service where you press buttons to get to who you need to go to. You're definitely going to get put into a queue and we're going to answer your call as it comes in. So calls, they do take a little bit longer chat is faster it's a little bit more efficient because we can do things in real time, but if you're more comfortable calling definitely give us a ring and we will answer it when we get to it and line. And so there are several things that we can assist with down here on the left side of the slide, we can assist you with your tech soup account management. So if you need to find a request or a fulfillment email in your account, you want to change your authorized agents, your address or find a validation token, we can help you with all those things. We can help you with your eligibility questions. We can help you understand what your eligibility is for each different program and why. And we can help you navigate the resources and requesting products on our website, we can help you navigate the website. We have a lot of information there. Sometimes we just need. Sometimes folks just need a little bit of help figuring out where to find that information. And we're going to help you do that. The things that we can't assist you with are going to be it support product support downloading installation, things like that a lot of the software service solutions are managed through the actual provider. So a lot of the support is going to come directly from that provider. We can't look at your accounts, say for Adobe or into it, we don't have access to those platforms. So we're, we can't really help you do that in depth product support, or the functionality questions. If you are asking like, oh, I have this type of system. This is what my it stack looks like. Is this product going to integrate seamlessly. We don't really questions that we can ask just because we don't have the scope of information we have so many offers on our text to catalog that we don't really have the capacity to become experts and everything that we offer. But if you have a question like that, you can still come to us and we can help you with the next steps for finding help from the provider. Sometimes it is overwhelming. And we're a good first stop point. If you need help figuring out how to navigate how to get support somewhere else, we can definitely help you with that. So that's kind of like an overview of what we can offer and when, but chances are if you chat in or call in and somebody needs help with your question. I'll be the one helping them find the answer. I think that might be it. Is there another slide for us. That was it. Thank you, Alicia. Wonderful job and I want to take my hat off to you. This is Alicia's first time with us on this webinar. So thank you so much. Well, that brings us to the end of the formal presentation. And so before we end the webinar, I just want to leave you with a few, a few passing thoughts. And it really loops back to what I was saying at the very beginning, which is that because tech soup is not a for profit business, because we are a 501 C3 nonprofit and our mission is really to support you in your work by helping you use technology. Like we're invested in your success. We really do care about the nonprofit movement. That's why we've chosen to be one ourselves. And we thank you to each and every one of you who are attending today because you have made a choice to be part of the nonprofit work in the United States of building better, more resilient communities of helping across a wide number of different initiatives. And you're building a better world so thank you for your help. We know technology can be intimidating and expensive and difficult to troubleshoot. It's the best that we can to help you in that process. And my final parting thought is this, you know, obviously at tech soup like, like any other organization. We hire a lot of people and one of the questions people always ask is like what's the culture like and, and, and I always find it really easy to answer that question and I think it matters to all of you on this call as well which is that. We are a very people oriented organization. My colleagues are wonderful at tech soup, everybody who's working at tech soup has chosen to work here because we care about the nonprofit industry and because we, you know, have some kind of technical skills ourselves that we really think can help. So when you come to tech soup for help. As Alicia was just saying and also as Kevin was saying, you're not diverted into a bunch of non human responses and in answer to your questions. Tech soup is here to be life human beings for you. And so you get to engage with us human to human, and we'll do the best we can to help you with the offers and services that we can provide. I thank you very much for coming today. Hopefully, this is the beginning of a beautiful relationship together. I know that there's a survey that comes out after this webinar and as Aretha has said in chat already. You will receive a copy of the presentation that we had on screen today there are live links in that presentation so feel free to click through to those and otherwise if you just want to go straight to the site it's tech soup.org. And you know the important part is that you need to be a qualified nonprofit to use these offers, right, which is why going through that qualification process is an important first step. And as this webinar is really designed for nonprofits who are new to tech soup I'll make the assumption that that you all have gone through that qualification process. And if you have not, then you really need to do that first before you can use the catalog and you can do that by using the join button at the top right hand corner of the screen. So with that, I bid you add you on this Thursday have a wonderful rest of your day and thank you very much for your time and attention today was wonderful seeing you all on the on the webinar. Thank you and goodbye.


Good to see you, brother. Bill, congratulations. Good morning, good morning, good morning, everyone. Really excited about this bill and thanking the councilmen for really thinking differently of how we deal with equality in the real way in our city. And for hearing the concerns of not only his constituents, but throughout the city, those who in any way were denied opportunities for any reason at all. And we're here today for a public hearing and bill signing for Intro 209-A, which prohibits discrimination on the basics of a person's height or weight in opportunities of employment, housing, and access to public accommodations. We all deserve the same access to employment, housing, and public accommodation, regardless of our appearance. And it shouldn't matter how tall you are or how much you weigh. When you're looking for a job and you're out on our town or you're trying to get some form of accommodation or apartment to rent, you should not be treated differently. In this intro, 209-8A prohibits discrimination on the basics of a person's height or weight or any other physical appearance. It helps level the playing field for all New Yorkers. It creates more inclusive works, places, and living environments, and it protects against discrimination. It does, however, allow for exemptions in cases where an individual's weight or height will prevent them from performing essential requirements of the job. So I want to really thank our council member, Sean Abrayu, for introducing this bill. And council member, Natasha Williams, for their support of this bill. And at this time, I'd like to open the floor to any public comments. And we want to start with Josh Kellerman. Good morning. Thank you to the mayor and to council member Abrayu for the opportunity to be here today. My name is Josh Kellerman. I'm the director of public policy at the retail, wholesale, and department store union, RWDSU. I'd like to take a moment to acknowledge the importance of this law we're signing today. Banning height and weight discrimination in employment, housing, and public accommodation will change lives. It will raise this issue nationally and internationally. It will provide new economic opportunities for people. And it will begin changing our culture and how we treat people who are fat, little, or otherwise don't fit into the mold our society pushes us into. Thank you to the mayor, to council member Abrayu, and also to the agency who will be responsible for implementing this law, the commission on human rights. I'd like to extend our thanks to the retail action project, a worker center that builds power among non-union retail workers, many of whom are directly impacted by this form of discrimination. And lastly, I'd like to extend a heartfelt thanks to NAFA for their dogged leadership on this issue and their unwillingness to give up this fight that they've been holding since the 60s. Here's to many more fights alongside you all. Thank you. Thank you. Thank you very much. And we have another public comment from Tigris Osborne. Good morning, everyone. Good morning. Thank you, Mayor Adams. Thank you, council member Abrayu. And we thank all the members of the New York City Council who supported this bill and those before this session who supported the early work on this bill as the chair of the National Association to Advance Fat Acceptance and a co-founder of the Campaign for Size Freedom. I am so thrilled at the example that New York City is setting today. We all know, you all know, New York is the global city and this will ripple across the globe in terms of showing to people all over the world that discrimination against people based on their body size is wrong and is something that we can change. We can't legislate attitudes, but we can do everything that's in our power to ensure that people are treated equally and that people have equal opportunity under the law. So thank you, everyone who worked on this bill and everyone who supports this work across the country and all over the world. Thank you. Thank you. Now, I invite the sponsor of the bill, Councilman Michonne Abreu. Thank you, Mayor Adams. I am incredibly honored to be here today with you. Your eagerness to stand with us in the fight against height and weight discrimination sends a critical message that this is a new day in New York City and I couldn't be more grateful. I look across this room and I see all the advocates that fought for years, even decades to make this happen. I would like to acknowledge Tiger's Osborne, Lydia Green, Josh Kellerman, Victoria Abraham, Dr. Dodell, the Commission on Human Rights team right here who negotiated with us on this bill and others that I have had the privilege of working side by side with to propel this legislation across the finish line. None of this would be possible without you. To those who share their intimate stories of experiencing size discrimination and weight stigma who devoted their time and their lives to make our society more equal, more dignified and more just, I say thank you. Today is a monument to advancement for civil rights, size, freedom and body positivity. And while our laws are only now catching up to our culture, it is a victory that I hope will cause more cities, states and one day the federal government to follow suit. No one should have to live with the silent burden of size discrimination to feel as if they are defined by their stature rather than their character. I'm very proud to join the mayor today in standing strong for diversity and inclusion to be building a city that cares about how it treats and protects its citizens. Thank you again, Mr. Mayor. Thank you. Thank you. Thank you. Thank you. We'll get started. Okay. Thank you. It's okay. It's okay. It's all right. It's okay. It's okay. It's okay. It's okay. It's okay. It's okay. It's okay. It's okay. It's okay. It's okay. It's okay. We're going to do some off-topics on top, she has an on-topic, yes, Shawn? This is about avoiding discrimination and equal opportunities, but some people think though that this loss is a way to protect obesity instead of fighting against the health issues, what would you answer to those critiques? Okay, I didn't hear it clear enough. Some people think that this is fighting against obesity, what would you say to the critics who say instead of fighting that? No, I don't think it is. You know, everyone knows that I'm a person that believes in health, so when you talk about not discriminating against someone because of their body type is not fighting against obesity, it's just being fair. And so I think this is the right thing to do. We're going to continue to talk about our progressive health agenda. And science has shown that body type is not a connection to if you're healthy or unhealthy. And I think that's a misnomer that we are really dispelling. Okay, all right, brother. Thank you. What's going on, Mike? I want to ask you about something that's come up in recent days. Rayne also had an event about this recently and a couple of council members have talked to me about it. And they were highlighting this issue, what they describe as warehousing of apartments. And, you know, I'm wondering why haven't you talked about that more? You know, in terms of trying to put solutions to the migrant crisis, they say that this is something that there should be more attention focused to as a way to house migrants. So I'm wondering if, you know, you could just discuss why they believe there hasn't been as much focus on that and what your kind of plan is on that. Well, okay. One thing is very important and I want to keep encouraging my lawmakers. Because for some reason, there's a sense that the problems of a city is solved by just the mayor of the city. The mayor is part of the team of solving problems. And so when I go into the subway system to talk people that they should go for services, council people should share that with me. When I talk about how do we solve the asylum seeker issues and go to Washington, they should go to Washington. They should go to Albany. They should look within their own district. When I talk about the unemployment issue, they should hold hiring halls. So when you hear someone say, why isn't there more issues, more attention played on the subject, then why aren't they?  When I was mayor or president, whatever issue needed to be highlighted, I didn't wait for Bill de Blasio, Mayor de Blasio. I highlighted those issues. There was a noticeable difference from my role as state senator, mayor or president, and other positions, even as a police officer. I highlighted issues and I stood to change those issues. So we are looking at everything, including the warehousing of apartments, whatever is preventing us from having housing, we are going to put on our plate to address. But they could join us. They don't have to be silent. Some of the things I got from it is that they're hoping you kind of use your more elevated bully pulpit to call on landlords to pitch in on this. And I was wondering maybe if you could elaborate on that part of it. That's, I think, one of their beefs in this is that you've got a bigger platform than them and you could kind of put this more out into the world than possibly they can. Yeah, but they accumulated platform fully supersedes my platform.  My role as borough president, I was touching national topics as well as citywide topics. So I think they are thinking less of their roles and their offices. So if all of my council members, all of my borough presidents, all of my state lawmakers come together in a unified way and say this is an issue, then they can use each one of their legislative houses to address that issue. Albany has the right to use their legislative powers to address this. The city council has the right to do so. And so it's the combination. This is not just a mayor's role to navigate the city out of a crisis. They cannot be on the sidelines and saying, why isn't a mayor raising this? We all have to raise these issues that impact our constituencies. Do you agree with the second from control of Brad Lander, given at the budget hearing earlier this week that new revenues need to be raised to help pay for much of the city's expenses, including the rising cost of the migrants crisis? New revenue assumes he's saying raise taxes on New Yorkers who are already struggling and that we are watching many businesses leave our city because of some of the high taxes. If that's what he's talking about, I would like to see the attention more from the Comptroller on the federal government resolving this issue. That includes Republicans and immigration reform and that includes the White House and making sure this is properly funded. And so if we're going to say let's just raise taxes on New Yorkers, if that's the answer to our problem, I just don't agree with that. And if that's his definition of new revenue, I just don't believe that's the correct manner. Listen, this problem is not sustainable. I don't know how I can say anything clearer. If we continue with what we're seeing, you know, thousands of people a week, it's not sustainable. It's just opening new places, expanding to throughout the state. This is not a sustainable problem, a sustainable method to address this problem. So we just can't see if we're going to tax our way out of it by hitting New Yorkers with additional tax. We need to get the help from the national government as I have been stating for some time now. Mr. Mayor, earlier this month, looking down the number of migrants in the THS shelter system and also in the emergency shelter sites. Now, as you know, there have been questions about the count that advocates are raising. Wouldn't it be better for the city to put all of this to rest by providing more data on the number of migrants at all the different shelter facilities as opposed to pulling back and providing less data? Well, listen, we want to be as transparent as possible. This is a moving target. And you know, I always hear people say the advocates like, I don't know. The advocates that manage me, they're the men and women of this city. Those are the people I hear from. And they clearly understand how this problem has been dropped in New York City's lab. Over 70,000 people, over 90,000 people currently in our care, 45,000 when we took office, 108% increase. So we are trying to be as transparent as possible as bus loads, planes come in, people are driving in. It is coming in so many different directions, and we try to give as much information as possible as we get it. It's a moving target that continues to grow. And I think that of the entire apparatus, the entire team has been as transparent as possible. We want to continue to do so. So the city council passed this bill that removed the requirement of waiting 90 days to apply for a housing voucher. Are you going to veto it? Well, we went to the city council to state the same thing. We see that it's a smart thing to do to remove the 90-day part of it. But this is more than just the 90-day. Let's be clear on that. This is a package of bills that are concerning. And we're looking at all of our options on what the next steps are of removal. And I spoke directly with the speaker and stated that we could easily resolve the issue around the 90 days. The alarming part of the package of bills is stating that those already existing vouchers that we have, which a substantial number of people can't find housing because this is a real housing issue. There's a housing shortage that we're trying to resolve in Albany so we can build more. But to state that if you fall behind in your rent of two months and you are below, I believe it's $50,000 a year in income, whatever the exact dollar amount that the city would automatically allow you to be eligible for a voucher, the numbers just don't add up. We're talking about billions of dollars that's going to be added to the course. Thanks a lot. To be added to the course is just something that we have to look at. We have to look at all of our options and as I just pointed out. So we are in support and I want to be clear on this. We're in support of the 90-day, we move the 90-day rule for families. We're in support of that. And I spoke to the speaker, spoke to her several times and shared our concerns on what the package of bills is. So this is not the 90-day for families that we're talking about. I'm in support of that. I'm not in support of the entire package that they produce. Thank you, Mr. Mayor. You know, hopefully nothing.