Going on everyone Sam here with late sports cars from the immaculate luminance of elite patches six box NFL mix number 12 random Team style look again at your random results as always can find those on the website under the results tab as well as the link That's in chat It's good luck everybody. Let's do it here. We go separately Sorry about that again everybody Like I said the way our back end works is it organizes everything by When the break was created and we must have done the same break last Tuesday And another one in between then so that is Tony Pollard Now 349 Christian Gonzalez rookie There's true Sanders 999 Aaron Rogers to 375. I'm gonna send the empty box and wrapper with this the then it cut out the patch window You can see the little bit of green in there, so Really? The Diamondbacks back me a six-point game So this will go with the Jets for that Rogers Bryce young rookie diary kill Mark Andrews to 99 LeManger step You got fantasy, right? LeManger So hard to 149 you smoke them Trash can they're very nice Yeah, at least it hits till I hit technically Marcus where elitist for the Cowboys manual Forbes to 999 Sean Clifford nice one there for the Packers the orphan's gone in 26. It's a co-ceaser Tape face. He was America's Got Talent. I remember him Therias Davis to 149.  He is a weird guy That is the Bonte Smith like Scared no no and it's his eyes are They're terrifying Jailor our Henden Hooker look at this guy Is he really a headliner in Vegas? This is tape face right here dude. What does he do? He's like a comedian kind of right? That's what Joshua said. He's the community never talks. He's his hands and facial expressions Sound very funny. I know Anthony Richardson to 999 Luke Keekley nice one Panthers to 999 impact impressions Does he him in products again the year? Be so good so sad that he went down with injury 399 is Dorian Thompson Robinson. I guess like in cushion Look at this guy.  There he is. Oh man the legend Himself to 349 Jalen Hertz spellbound. Don't get what's so What does he do? I already killed a 399. I don't know. It's weird. He got x by somebody on What's it called on on he got x by one of the judges. It's Josh Jacobs Interesting up in Vegas. That's pretty good. That's all that Yeah, I know I can't believe he got to Vegas that's kind of nuts We'll do two of the lumens is not lumen I No, really not that is a Joe mix in to 25 Got to make make like bangles running back and mix in order That's true Bryce young to 100 75 Brenton strange and Josh Allen Kidman first thing breath says kid named tape face. That's great The Seahawks Devin witherspoon to 175 straight Tucker. I swung there. I swung there and engaged of Logan Wilson Yeah, they needed to capitalize on that momentum still Yeah, so it's not a great To 200 is Davis Allen got Sean Clifford again on the rookie auto to 100 nice one there for the Packers and Avanti Adams Unforgettable now that's facts. That's facts. That's fair Travis ETN junior 250 Zach Charbonnet nice one there to 300 go into the Seahawks So 25 is sold out 26 We've got the Ravens Browns Giants Commanders. How are you guys gonna let my Ravens not get bought vestige of the safe one Come on Let me drop you guys a link to I'm at collegiate everybody 21 to go and I'm at collegiate It's the last break. We really need to fill up if we want to get this full sellout promo going 21 to go I'm at collegiate 21 to go one silver pack per spot you buy in that soup one silver per spot my divorce is finalized Yeah, if you want the full sellout promo gotta sell that last breakout everybody say Juan Barclay to the Giants Everything else is close enough where I'm pretty confident will fill Lucas van Nesta 200 Jared golf to 250 Unforgettable to 50 is Josh Allen Jayden Reed to 100 Tucker Kraft going to the Packers to 350 I swung their pack and Justin Herbert not really access So that's in Bennett Quentin Johnson at 35 for the Chargers That is Eric Gray to 100 for the Giants I swung their Troy with a spot in the mixer Ravens and Giants gone. Thanks to Michael J. Meaning we're down to two Jalen Hertz. We're down to very few to go in the two box and T mixer as well So thank you guys appreciate that very much tank big speed to 75 Jamir Gibbs nice one there breakout game last night to 350 going to the lions CD lamb Two boxes of plates now everybody that's what I think it is Jonathan Taylor to 35 Might not be Tyjay Spears rookie nice CJ Stroud to 50. There we go Texans That's on that one. There we go Houston Congrats H town Picking up the Stroud one two color three color patch blue foil Yeah, that's what I thought it was dudes Vaughn nice one there Nicholas Nicholas H Come on, baby.  Come on Nicholas. Tell me you're still here, buddy Nicholas H do spawn for the Cowboys. Yes, it is straight cash.  You not played a Final Fantasy game. I was gonna say Brad Hell yeah, dude I'd say we can make this one. There is a little scratch on the bottom I'm gonna send an empty box and wrapper case you do want to get it replaced Nick If not, it's not really that bad luckily I'll send it to you just to be safe better safe than sorry with that Cowboys on the fake list The imposter imposter list need one in the next one to go to the beach every day. Hell yeah, dude Longboard to the beach prep. I'm in dude. Oh, that's dope dude, of course Gonna give me jealous here man screws to five five of five for the Ravens Jeff tea also picking up the Browns in gold standard This one there. We've got a Josh Allen base This one there three thick cards here starting off with a tank big speed double coverage 13 of 50 My wife says luck turns around. Hell yeah, Nick. Congrats, buddy. That's sick to the Randy Moss. It's sick To 149 Chase Brown That's going to the bangles and then safe flowers a tovan, baby 30 of 75 Going to the Ravens my guy Zato Zato then I have that on here, too I'm gonna spam it till it works. It's not working Brian, I know proud. We need you here for the stream back Hey, thank you Terry selling us out on the NT first off the line mixer Well, not selling us out. We are down to one one to go one to go. I'm at collegiate But thank you Terry taking four spots appreciate you Terry one to go on that almost sold out on the second gold standard 21 to go. I'm at collegiate which is this right here, but it is going to be a full Five bucks full case any Arsh manning Quinn Ewers Caleb Williams will all be random to all at the end If there is one, I don't believe there's going to be seeing as I do not see one there You can you can oh, yeah, dude You can build a boss can you pick it to 35 go into the Steelers? You can build a boss, Brad Luis help it or Luis S picking up a spot. Thank you. I just went there for the Steelers This is dope to 99 Lydani and Tomlinson Player warn on that very nice. Congrats chargers on the moments.  Yeah, the Ravens. Oh, yeah, man In real Connell for the Raiders to 99. It's one there. We've got going to the Eagles Marcus, Marriota 16 to 25 Nice one there. Congrats Eagles down to 21 to go and I'm at collegiate everybody 20 no 20 to go 20 to go I was gonna say Terry you have done plenty man. No problem nasty one here three of 99 Clayton Tune going to the Cardinals. I think that's Brandon Brandon great time to get this name the Cardinals starter this week Great time to get this one buddy to call it RPS. I'm sure you're the only other option Yeah, I know I was gonna say they pigeonholed Clayton Tune into starting and then go to the Broncos 52 and 99 Marvin Mims. Congrats on that Denver. There we go Broncos going to manual. Congrats manual All right, that is gonna be empty Quick recap here everybody start with our jerseys. We've got a Tank Bigsby CJ Stroud Seyquan Joe Mixon and Aaron Rodgers Autos we had Marcus Marriota a no Connell say flowers chase Brown deuce Vaughn Jameer Gibbs Eric Gray Tucker Kraft Zach Charbonnet Sean Clifford Trey Tucker Luke Keekley and Sean Clifford and Randy Moss Hey, have a go on as always Brad. Nice one there. Thanks Brad great seeing you as always Dude, have a go man Glad to see you as always always great talking you that'll do it for the break guys. Thanks again for the fill gold standard up now


All right. Welcome, everyone, to today's Webmaster Central Office Hours Hangouts. My name is John Mueller. I am a Webmaster Trends Analyst at Google in Zurich, usually. Now I'm at home, like I guess most of you. Part of what we do are these Office Hour Hangouts where folks can join in and ask any question around their website and web search. And we'll try to find some answers for you.  But if any of you want to get started with a question of your own or something you submitted there, feel free to jump on in. Hi, John. Hi. I have a few questions about the one for the website.  They sell different type of gift templates. So last year, we faced an issue with the website. Our ranking was good for the Christmas hangouts which is few hours until October. But after October, we noticed that our ranking dropped a little bit. And then we checked our computer websites. Some of our computers, they add big content on their category page. And the content was if the content doesn't have the same information, it has information like the different policy and what type of Christmas gift can be issued by. So literally, it was a blog post they put on the category description. On the other hand, we put a tiered blog description like what is new gift templates we have and what is the last bit to order and what of what we have to provide a different information. So now, how do we decide which content is useful? Is there a new way? It's really hard to understand you from the audio. But I think what you're asking is you have category pages and there's a lot of extra content on those category pages and you're wondering kind of like, is that good or not? Is that roughly it? OK, so in general, having some amount of text on category pages is always useful because it helps us to understand those pages a little bit better. But the important part is also that we can still recognize that this is a category page of an e-commerce site and not a blog post or kind of like a Wikipedia article on the type of products that they sell. So with that in mind, I would try to put useful text that makes sense for a category page on the category page. And if you want to write background information, if you want to include the full copy of the terms of service and things like that, I would put that on a separate page. That makes two things a little bit easier for us. On the one hand, it's a lot easier for us to determine the intent of the page. So is this an informational page? When a user is looking for information, should we send them to this page? Or is this primarily a kind of a shopping page where someone is trying to buy products and we should send them to this page when they're trying to buy a product? So that's something where you need to make up your mind what kind of page you want it to be because it's not that you can just do all of these things on one page and we will think it's perfect for all kinds of needs. But rather, what we will do is look at this page and say, well, we don't know what the best use of this page is because there are so many different aspects here, we have to guess. So the clearer you can really make a category page be what you want that page to be, what kind of address the needs of the users that you think they will have or that you want to cover, then the clearer we can follow that and say, oh, this is a really strong category page for people within shopping intent. We should send them to this page when they want to buy a product. Thank you, John. Sure. Yeah, Robin? John, can I ask a quick question? Sure. So John, actually I'm working on a B2B client and he's into the business of sales intelligence tools. So my question is, in such a tight B2B space, is it good to do FAQ schema implementation on their FAQ pages? Because big guns like Salesforce and Zoho, even they are not applying or making use of that schema. Well, I think if other people aren't using it, that gives you more opportunity. So I wouldn't say that's a bad thing if the competitors aren't using kind of the new features yet. But I would think about what kind of content you want to provide there in the FAQ sections to make sure it's really frequently asked questions and that it's specific to the individual pages, not that you just copy all of the questions to all of the pages on your website. But I wouldn't assume that just because a big website is doing something or not doing something that they're doing that on purpose, sometimes they just don't have time to fix things or change things. Yeah. Well, thanks John. Stay safe. Sure, you too. All right, go for it Robin. Hi John. First, I'd like to introduce myself. So my name is Robin Lispanyard. I'm the founder and CEO of Selectus, product review website in French and proud employer of 12 full-time employees. So I'm gonna read out my question really out loud, I guess. Hi John, we sent a reconsideration request for our website on the 16th of March. Should we be expecting a longer review period than the usual a few days to two weeks due to the situation right now with coronavirus? And also if I may ask, does Google sometimes send a warning before applying a manual action? Because in the case of our websites, we instantly let lost 90% of our traffic and revenue putting our company and its employees at risk of bankruptcy. We realized we made a mistake which we quickly corrected after receiving penalty but a simple warning with something like 15 or 30 days notice would have done the job too. Can I have a look at it? Hold on, hold on, hold on, hold on, hold on. Bye Amito, bye. Okay. So I took a quick look at the site just beforehand and usually with regards to reconsideration requests, it does take a lot longer than just a couple of days, especially the linking reconsideration requests I've seen they sometimes do take like up to a month or so. So that's something where at least at the moment they're quite overloaded with regards to these kinds of requests. I can double check with the team to see if there's something that they can do here. If this is something where there's like a clear case where they can just say, oh, we don't need to spend a lot of time on this. This is actually okay now. With regards to sending a warning, that's something we do discuss from time to time and I don't know if that's something that will change. The primary reason why we tend not to send a warning is that when we run into this kind of a situation where the web spam team notices that there's a problem, then usually that's something that's affecting the normal search results already. So that's something where users are seeing bad results and we know that users are seeing bad results. Then that's something where we want to take action as quickly as possible and to resolve that. So for the most part, that's always kind of tricky to say we would send a warning when we know that it's currently in a bad state. One other thing, maybe especially with regards to linking reconsideration requests, I think that's the issue that you had there. One of the tricky parts there is that sometimes a site's ranking is partially due to some of these link schemes that they were doing. So by fixing those link schemes and removing them or disavowing them, then you're removing some of that kind of artificial support that was for that website as well. So it won't necessarily be the case that when the manual action is resolved, that it'll pop back up right at the same place as it was before. Just because you've kind of removed that artificial aspect, then you're in the natural place again, which might be a little bit lower than before. It depends a little bit on how the algorithms looked at that in the past. But I'll definitely take a look with the web spam team to see if there is something that we can do there. It's kind of tricky because I know they also have a lot of work to do. And if I send them everyone that contacts me directly, then suddenly I'm just the person that slows everything down rather than kind of the process. Thank you. I thought, could you maybe explain to people here, the two SEOs, the process, the whole process from start to finish of a manual penalty? Because when I checked, we looked at all the information on Google Webmasters thing. And most of it dates of the days of matcats. It seems like there's no new updates. Has the process evolved in some ways? The manual review process is essentially the same because people have to take a look at it manually. The guidelines have been fairly stable for quite some time now as well. I think what will be happening a little bit more over time is that we can automate more of this. We already do a lot of this with some of our linking algorithms where we algorithmically determined these are unnatural links and we just ignore them. So it's not the case that someone manually has to look at all of the links and say, oh, these are bad. These are OK. But rather that we do that automatically. And I think that's the direction we'll probably continue to go, that it's less and less people having to manually take action and then you have to fix something and send a letter back saying I fixed it and then someone looks at it again, kind of thing, but more that we can automatically recognize problems, ignore them ideally. If we can ignore them, then on the one hand, it makes it harder for you because you don't know what is happening. But on the other hand, it also doesn't harm your site. So if you accidentally do kind of these things or if you did these things in the past based on bad advice maybe, then if we ignore them, then you're not causing your site any harm. But you're also not having any profit from those unnatural things. And I'm curious, does the, for example, an or a case, does the manual reviewer checks the website out, looks at the company maybe behind the website? Sometimes. Yeah, sometimes. OK. I mean, it's something where because these are manual reviews, we can spend a little bit more time, but it's also the web is big and we have a limited time. So what usually happens is someone will look at the bigger picture of the website and try to determine if there's really a strong pattern of unnatural issues here, which could be all kinds of things. With links, it's always a bit tricky. That's something where the manual reviewer has to double check a little bit more and see, is this really something that probably the website did by themselves, or is this something maybe a competitor did, or someone is trying to harm them and frame them by doing these links? And if we can recognize that it's not in their control, we'll try to find a way to just ignore those links. But they do spend a little bit more time to look at the website as well. And do you have multiple teams in multiple languages or just one big team in the US? We do have multiple people in multiple locations for multiple languages, just because sometimes websites are hard to understand in different languages. And just looking at the number of links makes it really hard to determine is this unnatural or is this just maybe one language that they don't speak and all of the links look like this because that's a very common word, I don't know. So that's something where we do have multiple teams in different locations. On the one hand, that makes it a little bit fairer with regards to international websites, but that also means for some languages and some locations, we might not have as many people as for other locations. So that sometimes slows things down with the reconsideration request. And do you have some kind of minimal reasonable time that you expect the website owner to take before sending his request? No, no, that's something where if we send a manual action and you fix it within half an hour, that's fine. So that was a myth. Many people told me, no, no, take your time, take your time. No, I think especially with links, it's more important that you really clean up the bigger picture. And sometimes that does take a bit more time, but there are different issues which you can just fix. If you have a plug-in on your website that causes the problem, then you can just remove that plug-in and suddenly everything is fixed. And if you want to stop it, please stop me, but I have some more questions. Once you receive the request, are there different priority cues? No, I don't think so. OK. And how does the team judge that a website has done a sufficiently good job at fixing the problem? Because maybe sometimes the problem is fixed like 90%, but you judge it to be OK, good enough. Yeah, especially with links, that's really tricky because you can always find something bad on the internet if you look far enough. So that is something where the team tries to see if a significant amount of the issue was resolved. And if that's OK, then that's usually fine. It's a bit tricky, like I mentioned with links. And different people might look at it in different ways. So what I have seen happen is that someone reviews a reconsideration request and says, oh, it's not enough. And then the webmaster sends a message back and says everything I could find. And then someone else takes a look and says, oh, yeah, it's actually OK. OK. But I mean, that shouldn't be the usual case, but that's kind of something that is possible whenever there's kind of a manual review process. And if the problem has not been fixed sufficiently, does the team voluntarily wait a longer time before taking another look at the website? No, no. OK, so that's another myth, too. That's another myth. With this thing today. Yeah, the one thing that can happen is if we see that a website goes back and forth, then that's something where the webstand team will say, OK, you're just wasting our time. If you fix the problem, do the reconsideration request, and then a couple of weeks later you have the same problem again, then a little bit of back and forth, and the webstand team will say, OK, we will take a look in a couple of months when you've decided what you want to do. Last question, Landon. After such a review, is the website put in a check regularly to see if no further problem happens? List? No, no. All right. If it's fixed, it's fixed. There's nothing that hangs around. Well, thank you very much. I hope this is useful to other SEOs. We busted a few myths here. Thank you very much. No, thanks. I think it's always frustrating and confusing the first time you have some manual action like this. So I totally understand all these questions. OK, let me run through some of the questions that were submitted so that we can try to catch up with some of that, too. Is there any image ranking advantage in using the same image in different blog posts when talking about the same topic? For example, every time I post about Parmesan cheese, I use the same image instead of a different image. Could it help that image to rank better? No, that doesn't change anything for the images because images don't rank on their own. They always rank together with their landing page. So it's always a matter of this image on that landing page, and the landing page has more information, more context around that image. So it's not something where the image alone would be ranking in the search results. Thank you, John. That was my question. Great, cool. How can we use the mobile-friendly test for web pages that are under development? It's an extremely useful tool, but it doesn't work when there's a robot's text disallow command. We're afraid of opening the dev part of the site because real Googlebot can jump into this whole tool. So there's a guide in inter-developer documentation on how to set up a proxy for debugging local, locally hosted, or firewalled pages. It's on a page called Debug Your Pages, I guess that's a good title, which is mostly about JavaScript sites. And essentially what you do is you set up a local proxy that listens to a specific port, and then you assign a URL to that location. And that way, you can test essentially locally hosted pages and try them out there. So that should work for the mobile-friendly test. That should work for anything that you use the URL inspection tools for. One thing to keep in mind with the URL inspection tools is that you would need to add this host to your Search Console account first. So there's a little bit more back and forth involved there if you need to use the URL inspection tool, but mobile-friendly, rich results test, structured data tests, all of those should work right away. One of our clients creates paginated pages with similar or synonym names in H1 title internal linking. What's your opinion about this? Can this help to avoid keyword cannibalization and help us to rank for different keywords for the same category? Because theoretically and practically, it seems to be a great strategy, as I've seen that our page six of a category got good clicked because maybe nobody else is using that specific combination, and we have it on the H1. So in general, you can do whatever you want on your category pages, on your paginated pages. However, because of the way that paginated pages tend to be linked within a website, where you link to the first page of the paginated set, and then you link to the next page from there, and the third page from there, and you have this chain of linking, we kind of see the first page of a paginated set as being the most important one. And that's the one we tend to show in the search results when someone is looking for this category of products. So if you spend your time kind of trying to improve page six of a category pagination set, then probably that's a lot of time that's spent on things that are very, very little visibility in search. So my general recommendation there would be to say instead of trying to improve this kind of like far off and less relevant page within your website, try to focus on the more relevant pages on your website and make those a lot stronger. So instead of going off and doing these super long tail things where you get a little bit of traffic and you might be ranking well for those keywords, but if nobody is searching for them, that's not very useful. Instead of focusing on those really long tail things, focus a little bit more on making the core of your website much stronger. Because by making the core of your website stronger, everything around that will be a little bit stronger as well. So that's kind of the direction I would head. It's not that you can't do this. If you want to optimize page six of your category pages, go for it. My feeling is just that it's not the best use of your time. We've been experiencing slow average response time. Can this demote our keyword rankings? Initially, our pages crawled, and the crawl stats also dropped, but now they've more than doubled. So yeah, I think that's something where you need to take a look at what exactly where you're seeing this slow average response time. Because there are two places where speed plays a role, from our point of view. On the one hand, there is the practical aspect of when we crawl our web page, we need to be able to get that content as quickly as possible so that we can crawl as much as possible from your website. That's more kind of a practical thing for Googlebot. If your server is slow, we tend to slow down our crawling as well, and then we can't crawl as much. So if you have a lot of content and your server is slow, then probably we won't get through to everything. The other aspect is with regards to what a user would see when they go to the page. And that's less kind of from the practical point of view of individual files, but more from the point of view of when you load this page in a browser, how long does it take to actually display the full content there? So those are kind of the two aspects there. With regards to the crawl speed, the time that it takes for us to kind of fetch individual pages, that's something that's, like I said, purely from a crawl point of view a factor. If we can't crawl as much, we can't show it in search. When it comes to the speed that a user would see in a browser, kind of the rendering speed, that's something that can play a role in ranking. Because when we send people off to a website that's really slow, we feel we've done them a little bit of a disservice by sending them somewhere where their time is being wasted. So those are kind of the two aspects there. The crawl snaps in Search Console show the Googlebot side. And the speed report in Search Console, the page speed insights, Lighthouse tests, they tend to show the more user-facing side, which is also reflected in the ranking. Let's see, does Googlebot desktop and smartphone always have the text Google in it? Because many times, our Search Console crawl stats don't match up with our Kibana server log trend. And in our server logs, when I filled it for Google, I chose MediaParter, Google primarily, and Google Weblight.  So we use the Googlebot infrastructure for a number of different crawlers, and that's what you're seeing in the crawl stats report. The primary other kind of non-search crawlers that you would see there are the Googlebots. What is it, the media? You mentioned it in the question. Media Partner Bot, which is, I believe, from AdSense. Then there's also the AdWords landing page check, I believe. And then there's the Merchant Center, kind of the product search shopping landing page test or whatever that's called. I don't know what exactly those user agents are called. We have them documented in the Help Center, so you can double check there. So it's not only Googlebot for Search, but also kind of also these other requests as well. There's also, I believe, the rendering side of things might also show up there. So when we render a page for search to determine if it has any JavaScript that we need to execute, then we also need to fetch all of those individual pages there, which would also go through the crawl stats report. One of the tricky things with the crawl stats report and the speed there in general is that, obviously, when we start crawling a lot more from your website, your web server might be a little bit slower. So we tend to balance that automatically in that if we recognize the server is getting slower, we'll try to reduce crawling a little bit. The other thing that plays into speed and the size as well is that if, for example, your website has a lot of really large content, like perhaps it has a ton of PDFs, which are really large, and we go off and try to crawl those, then it might look like the average page is much slower, or we're crawling a lot of data from your server, but actually it's just, well, you have a lot of really large files, so we ended up crawling those. My blog is just three months old. My posts would keep appearing in the first page, and then they suddenly disappear after one or two days. Why does that happen? I think that's always a little bit tricky in the beginning when we first see websites when they're fairly new, because we don't have a lot of signals for those websites, and we aren't really sure how we should show the content from those websites, where those websites are relevant. We don't have a lot of information from the rest of the web that tells us this is actually a really good website, and we should show it in search. And with that, our algorithms have to make some assumptions in the beginning, and they have to look at your pages and say, well, I don't really know a lot about this website, but this looks OK. Maybe I'll try to show it like this in the search results. And over time, that will settle down, where we have a lot more signals from the rest of the web, and we can be a little bit more deliberate in how we show things in search. So what you're seeing there is fairly common, especially for new websites, that maybe they're shown very visibly in the beginning, and then it drops off to a stable state. Sometimes it's also the case that the competition is really strong, and we tend not to show these new pages as visibly as we otherwise might. And over time, we'll see, actually, this is a really great site. We should show it even in the competitive search results a little bit more visibly. So my gut feeling would be to say the first six to nine months of a website, things are going to be fluctuating, and it's up to you to make sure that the picture that you're providing is really a good picture, where it's clear to us that actually this is a really strong website, and we should be showing it very visibly in search. So improving the quality of your website, also perhaps finding ways to promote your website independently of search so that users can still find your website. And if they really like it, they can link to it, and they can recommend it to their friends. You're kind of building up that traffic from both sides, not just throwing a website out there and hoping that Googlebot does some magic and sends you a lot of traffic. My website ranks for SEO company and location, keyword phrase from the last two years at the first position at that location, and then suddenly another website ranks for the same key phrase. And that website was not even a competitor. We analyzed the important points of that website. We concluded that the domain name is an exact key phrase, and backlinks are almost the same. We also have 70% content marketing, the same as we have. So my question is, how can we beat out that website, which is ranking now on the first position from a couple of days? We've been in this industry for the last 10 years. I don't know, it's really hard to say. It might be that they're doing some things really well. It might be that you're kind of not doing things as well. It's really hard to say. But in general, some websites go up, and some websites go down. So maybe this website was in one of the previous hangouts and learned a magic trick that helped them to make it so that Googlebot can find their website better. So there's no simple solution to say, I will always be ranking first. Especially when you're saying you've been in the industry for the last 10 years, that historical aspect of our website was always ranking number one. That's something that I would just assume is not going to be the case. Things will always change. So you need to always stay on top of things. And the way that the web evolves in your niche is a way that requires some changes on your website. And that's something you should think about doing. And always kind of keep testing, making sure that you're doing things that work well for users. With regards to kind of why a competitor might be able to do that, that's always tricky. I would not assume that this is only because the domain name has some keywords in it. We do use keywords in domain names and in URLs, but it's a really tiny factor. And it's really something that mostly makes sense when we have very little other information about our website. So that's something where I wouldn't assume it's impossible for you to kind of beat them again and get that number one ranking again. But it does require work. And it's not something where you can find that magical meta tag that you put on your pages and suddenly everything gets better. So yeah, if you're an SEO company trying to rank for these SEO company phrases, then you probably know all of the things that you could be focusing on, that you could be working on. And if you're unsure of what you could be doing with your website or with this specific situation, I would definitely recommend dropping by the Webmaster Help Forum. And kind of laying open what the problem is that you're looking at, the URLs that you're looking at, and asking for honest feedback from people.  You should know what you should be doing. But it's still important to get a lot of that feedback and to get a diverse set of opinions about this so that you can kind of filter out which of these aspects are things that you think really matter or that you think you'd really like to try out. Because some things you might say, I don't want to do that. Or that's not something I'm good at. Or I don't want to hire someone to do that at the moment. That's totally up to you. But having that set of ideas is an important first step. Are there any pros or cons for having multiple sitemap files without completely filling 50,000 URLs? We're planning to implement last-mod tags, but currently we have around 200 files in our sitemap index. And some sitemaps contain fewer than 100 URLs and none contain more than 20,000. Would Google be able to see last-modified URLs in all sitemap files? Because I'm seeing Google doesn't read all sitemap files every day. So yes, we don't crawl all sitemap files every day. That's correct, but you can have multiple sitemap files. That's perfectly fine. What we recommend doing when you update a sitemap file is to ping that sitemap file to us. So there is a mechanism. I believe that's documented in the Help Center, where you send essentially Google about a request saying, hey, I updated my sitemap file. Take a look. And then we'll go off and double check that sitemap file. So that's kind of what I would recommend doing there. Having fewer sitemap files makes this a little bit easier. So if you can fold things together, that's also fine. If you can fold things together in a way that you have the fresher content in a single sitemap file and kind of the older content that hasn't changed for a while and other sitemap files, that also makes it a little bit easier because we can focus on that sitemap file for the newer URLs, for example. But those are small optimizations, I'd say, compared to just generally using the last modification date because last modification date does help us quite a bit. Can enhance my warnings? Hi. Can I ask a question? Hey, that's all over here. I'm working on a site that has been impacted by a traffic drop, organic traffic drop. We analyzed the whole website. We've been analyzing the website from the last four months. We saw there is no technical issue. There is no content issue. The site loads pretty fast. I think it's a fairly good site. Everything checks out. But we are thinking about this theory about bad neighborhood in the IP address. So is there a chance that this site being posted on Cloudflare and sharing the IP with too many really, really sketchy websites? Is that a reason for me to penalize, quote unquote? No, usually not. So it's really common that websites share the same IP. I'm sorry. The thing is that usually what you just said, we are trying to think outside the box because we are even asking our SEO colleagues to say, hey, what's going on here? We can't figure this out. There is no actual coincidence with Google updates. We are going updates.  So the usually is something where there are extreme cases where when the web spam team takes a look at a website and they see that, oh, on the server, there are 9,000 other sites and they're all spammy, then that's something where the web spam team might say, OK, all of these websites are spammy. And if there are one or two reasonable websites in there, that's something where that could happen that they are affected by this. With regards to everything else, like normal hosting, if you're hosted with a shared hosting provider, if you're using a CDN, there's such a broad mix of websites there that even when someone manually looks at it and sees, oh, there are 1,000 spammy websites here, it's very obvious that there are also 2,000 good websites there. So just because there is a significant set of sites that are spammy on the same IP address wouldn't result in the whole IP address being demoted. So it's really only kind of a really extreme case where maybe a spammer is running a server and they have tens of thousands of websites on that server and they're also renting it out to other people to make it look a little bit more legitimate. That's the case where maybe it could happen that we kind of miss something. If that was the case, should we have a notification in Google Search Console? You would. Yeah. You agree. Yeah. That's something where we would do that as a manual action. And with the manual action, that would result in a notification in Search Console. And then you can go through the reconsideration and say, hey, my website is not pure spam. It's like, what are you thinking? Look at my website. It's normal. But yeah. Also, thank you. I have another two questions, but I want to open if anyone wants to ask a question. OK. Let me run through the questions over the whole bunch. But yeah, let's see. How much time do we have? We have 15 minutes. Well, we can shift to open questions and come back to the submitted ones if we run out. Go for it. Anyone wants to ask a question? Yeah. Hey, John. I have a question. Sure. So I work on a pretty massive user-generated content site and we're mostly focused in the US. But we've seen great growth in our international usage and international content. This includes content that comes from other regions that may be in English but also is in their native language. And we've noted that although this content has been driving a significant amount of traffic, it doesn't seem to perform as well from standard engagement metrics, bounce rates, time on sites, conversion rates. It doesn't seem like this content is resonating with users as well as the US content. And we're fearful that the international content that we're getting may be dragging down our ability to perform when it comes to the US content. So we're wondering if it would be a valid approach to split the site into separate domain or perhaps a subdomain so that way we could do a better job of protecting our domain level kind of quality. I mean, you can definitely split things up into separate domains or subdomains. I think overall, assuming this international content is of reasonable quality, probably you would be better off just keeping everything together. If you're really not sure of the quality of the international content, then that's something I would try to figure out first rather than just looking at the pure metrics of things like bounce rate and interactions on the website, time on site, type of things. Maybe find some local speakers to double check the quality of that content, especially if it's user generated content, just to make sure that it matches what you would like to see on your website, what you'd like to have published under your website's name. But in general, while you can split things off and make separate sites, I think that makes it overall almost a little bit harder for the whole website because suddenly you have two websites that you have to work on and promote and make sure that they're performing well in search rather than one really big website that has kind of this mix of different kinds of content. And do you think that the content in the native languages could potentially be, let's say, it's all within the same topic? Do you think the aspect of language difference could be diluting the relevance for the US or English audience? I don't think so. I mean, what I would double check is to make sure that this content ranks in those languages and not in English. But in general, that should be fine. OK, thanks. I appreciate it. Sure. So I'm a little insistent. Thank you. Continue with this idea of bad neighborhood. We have a theory about bad neighborhood traffic. So imagine you have a news website but you are getting a lot of traffic from a video that ranks for a porn search. So it's completely unrelated and a completely different topic. So is there any chance that that traffic coming from a completely unrelated search term is hurting the main site or the other way around if we know index that page and remove that traffic? Good benefit us. Does that make sense, the question there? Yeah. I, in general, that wouldn't change anything. The tricky aspect there is kind of the adult versus non-adult angle. Like when you say it's ranking for porn terms, that's something where I would just make sure that overall your website is kind of in this clear situation where it's not an adult website. If you have some pieces of content that are more adult-oriented, that's fine. But kind of make sure that you stay clearly on the side where, I don't know, like the primary part of your website is clearly not adult. Because what could happen otherwise is that the safe search algorithms say, oh, we think maybe this website is an adult website and we will use safe search to filter the whole website. So with a normal news website, that's something you generally want to avoid. But if these are individual pages, that's usually fine. It's something where the biggest effect that I've seen is that it makes it really hard to look at the metrics overall. So we have this, for example, with our help forums. Every now and then I take a look at our analytics for our help forums. And the overall traffic is going up and going down. And we haven't changed anything with the forums. They're not hosted in a great way from an SEO point of view. But we don't change a lot of things. But when you look into the details, it's clear that sometimes we're just ranking for irrelevant things. And we get a lot of traffic for those irrelevant things. So for example, with the forums, sometimes people will use xxx as a placeholder for their domain name. And suddenly the help forum ranks for xxx, which obviously they're looking for something else. They're not looking for the webmaster help forum. I mean, I'm guessing. But if you look at the overall traffic, it's like, oh, so many people are searching for our forums and coming to the forums. And when that goes away, it's like, oh, our website disappeared from search. And it's not that the primary content disappeared.  So is it OK to think that there is no benefit or penalty for having that traffic? I think there's, I'd say there is no advantage or disadvantage. It depends on what you want to achieve. Some people I've seen take this kind of situation and say, OK, I'm getting a lot of traffic for something irrelevant. Maybe I can put an affiliate link on there. And then it's like, I get this irrelevant traffic. At least they click on my affiliate link and that's fine. Other people say, I don't want this extra traffic because it ruins my analytics and they know index to page. So that's totally up to you. Awesome. I have another question, but I want to let anyone else if you want to ask some question. I have a quick question regarding robots.txt. So isn't it correct that when a robot throws a server error 500, that that will prevent crawling of the website? Yes, at least temporarily. So if we see it for a longer period of time, we'll assume it's a 404 kind of thing. And then we'll think, OK, we can crawl. And could you be sort of a bit more specific? What's a longer period of time? How much time are we talking about usually? Usually. So I don't know what is written in the spec, but I believe it's a couple of days, something around that order. But that should be in the robots.txt documentation that we have in the developer side. I think that was specified with kind of the change to making it more of a standard. I think they specified that. OK, great. Thanks. Sure. So me again. I'm consulting on a really, really big website that has our 10 medium index pages. So we found out that nearly half of those pages are irrelevant, low quality or near duplicate content. This is a really big website again. It has massive amount of traffic. It's been around in agency around 20 years. So we are thinking about progressively no indexing and getting rid of those shitty pages, let's say. Imagine a case when we no index 20% of the no index pages, considering that those pages don't bring any value of traffic and we don't lose any money, don't lose any significant traffic. Do you think we? Let me refresh that. How much time would you think we should wait until expecting any change if we should see any change? So I think that's generally a good idea, especially with a really large website where you can't double check the quality and improve the quality of all of these pages. I think that's usually a good idea. There are two aspects that kind of play into that. On the one hand, with regards to crawling, we'll be able to focus a lot more on the actual indexable pages, which means we can crawl them a lot faster, a lot more frequently. We can get the new content a lot faster. That's always a positive thing, especially with large and changing websites. And the other aspect is with the overall quality of the website. And that's something that probably takes a little bit longer. So my guess is if these are really low quality pages, then they're already not being crawled that frequently. So probably I'm just hand-waving a number maybe three to six, nine months until you see changes in the crawling. And my guess is a little bit later still, you would see changes with regards to the quality of the website. So it's really more of a long-term thing, especially with a really large website, because it takes a while for us to even notice that there's a significant change. Yeah, we thought the same, but it's always safe to ask. Yeah. I mean, the crawling aspect is something you can monitor fairly easily with the log files. I mean, depending on how easily the log files are. So yeah, that's something where we occasionally see that at SEO conferences people will do a case study and they'll show it's like, oh, I worked for this really large website and I removed 30% of the pages. And these are the results that I saw. It's never been the case that I've seen that if you remove a lot of cruft pages that you have a negative effect. I think there's always going to be a positive effect, especially for websites where things continue to change. So if this content is out there and it never changes anymore, then crawling doesn't matter. But if you're continuously putting new pages up and you clean out the old things, the unused things, then it makes it a lot easier. I understood. Thank you so much, John. Sure. Hey, John, I have one quick follow up to my previous question. Let's say costs is of no concern to us. We have the infrastructure and the resources to build out these country-specific domains. Given that costs is not a factor, would we expect any maybe inherent benefit to having such localized websites for international content that is both maybe in English but is somewhat nuanced to that geography but also is in that geography's native language? I don't know. It's hard to say. My general feeling is unless you're providing something specific for users in those locations, so not just in that language, but really for users in that location, then probably you'd be better off keeping it all on one domain. By doing things with country code top-level domains, if you're really providing content which is specific to their location for, I don't know, for example, maybe you have a chain of pizzerias and people are searching for pizzerias and they can recognize this is from my country, so it's more relevant to me, then that's something where it would make sense. On the other hand, if I don't know, your website has pizza recipes on it, then the location of the website is kind of irrelevant. Then the geo-targeting aspect there wouldn't really be that critical. And I think with a lot of user-generated content, it's not the case that it's geographically relevant. It's more that it's in their language and they can read it, which makes it helpful. But they're already going to be searching in that language, so those pages are already going to be relevant. It's not that we have to kind of add the extra factor of it's nearby to them. So in the case of, let's say, education, if something was related to courses that they may be taking would then, although maybe it might be tied to a specific university, but there still isn't quite the need to have any physical association with that school. It's just, oh, this is content from that school or from this course. Do you then think that that's enough nuance in the area of geography where it would sway a little bit more towards the pizza restaurant example, as opposed to the pizza recipe one? Yeah, I think that could kind of make sense, where if it's really tied to a physical location or even if it's not tied to a location, if it's tied maybe to a certificate, that's relevant in that country, that's something where kind of the geotargeting angle would make sense. Okay, all right, thank you. Sure. John, I completely unrelated question. Is there any chance or do you foresee in the future when Worldmaster hangouts in Spanish? Webmaster hangouts in Spanish? Yeah. I don't know. I don't know. I don't think we have a lot of people here that speak Spanish that would be able to do these. I don't know. Oh, you're with someone, you have to do. Whoops, okay. Maybe you can twist Gary's arm, he speaks a little bit of Spanish. He also does kind of more off the record hangouts at the moment, so you can join in on one of those. I think he mentions those on Twitter every now and then. Awesome, thank you. Sure. Add a question. Sure. We've been kind of debating internally a particular use of the XML site map where we have a lot of content and we have a particular set of content that we think is our best content and then our kind of medium content and our lower content, whatever. And there's been an internal debate about whether it would actually provide a benefit to that best content if we were only submitting that best content in the site map instead of submitting everything. Is there any validity to that? I don't think that would change anything. So the site map file is really only used for the crawling side, which is more the technical aspect of getting content into Google. It's not a quality factor, so it's not like an internal link where we would say, oh, like you want to promote this content. It's really just purely from a technical point of view, like this page changes, I take a look at it. It's not a sign that you're saying, well, this is a good page. You should show it more visibly in search. Sounds great. Thank you. Sure. All right, maybe we can take a break here to pause the recording. I can stay on a little bit longer if any of you want to hang around, but it's always good to kind of close out the recording at some point. Thank you all for joining in. Thanks for all of the many questions that came in. And I wish you all a great weekend and stay safe, wash your hands, do the usual things, take part in these virtual hangouts rather than joining a big group of people. It's always a good idea. All right, see you all next time. Bye. Thanks, John.


Pensioners in River State have protested the non-payment of their gratuities and 10 years pension areas. The retirees who were seen in front of the State Secretary carrying placards with different inscriptions bemoaned their untold hardship they have faced since 2012. The pensioners say since 2012 over 300 of them have lost their lives due to government's non-compliance with the sight of the trapeitide agreement reached. The former civil servant however argued that every air force to make a government pay has fallen on deaf ears even as complaints launched at different quotas have proven futile. Since I retired 2017 up to date I've been faced since 30s of challenges No payment of gratuities, no payment of arrears, my children are now at home out of the house, school fees, I'm unable to pay their school fees that is a way I can manage the situation. My wife died because of no money. I've been suffering one way or the other every other people that returned since we returned we are suffering up to tomorrow. Retirees say they're right but I don't have anything to show. Since some of us, 2015, 2016, 2017 dead, they've not paid their pension arrears they've not paid their gratuities. Most of us have died and most of us don't even have rights to stay. So you should pay us some money, let us take our money and build a house, have a house for our own. Just look at me, I went for brain scan, I've been sick, I was taken away from my house for almost one year I went for brain scan of 250,000, there was nothing to share for it, no money. My husband has sold all that he had, my children were in the school, nothing, nothing, no house. So we have come here, stood at our government, we pay our money. We have been short paid, you know, it's like 12 liras. So the difference is what we're asking for. He set up a tripartite committee, they have finished work. Till now we have not had anything from him, they've submitted the report to him. So what did we do? Is it a crime to serve the state for 35 years of your life? Meanwhile the commissioner of police, Frida Eboca, who addressed the protesters, appealed to them to share their swords while he communicates with the governor. I've listened to all the food men and I want to assure you that I will take it home from this place because very soon I will retire. If I can't take care of you, they will not take care of me. So I'll make sure I carry your grievances, all you have articulated and pass it on to the governor to look into your plight. The pensioners issued the government a two week old medium to expedite action or the protest will continue.


the reason why the narcissist discarded you, the reason why they left you and moved on to someone else. The reason why the narcissist discarded you is because you were no longer useful or desirable. Narcissists cannot be satisfied and they get bored very easily. So regardless of how useful or desirable you were to them in the beginning, at some point things were going to change. The narcissist knows from the beginning that at some point it is going to end. They have had relationships before. Are they always ending the same way? At some point people begin to figure them out. They begin to realise what they're really about and that is when they begin to take a step back. That is when they stop giving the narcissist the attention they crave and need. This is a huge blow to the narcissist's ego. It makes them feel worthless and insignificant. It destroys the false image that they've created to protect themselves. When you stop interacting with them and the way that you did before, it reveals that they were the problem. You no longer desire to give them attention and affection as you once did before. Because they disrespected you, they diminished the attraction that you once had towards them with their dysfunctional behaviours. But of course they are not going to self-reflect or look within. They are not going to accept or acknowledge that they were the problem. Deep down they already know that they have an issue and that is why they created their false self which is meant to be everything that they are not. Everything they wish they were. When you try to confront them, you are confronting their false self. You are confronting someone who believes that they can do no wrong. Someone who believes that they are perfect. No matter what you say or how you say it, they are not going to acknowledge that they made a fault or mistake. They have to deny any criticisms or accusations that you make against them. They have to shift the blame onto you. They have to project their insecurities onto you. They have to gas like you into believing that they never said or did something and this is all designed to protect their false self. It is all designed to protect their image and reputation because that is the only thing that really matters to the narcissist. How other people view them because the way in which other people view them affects the way in which they view themselves and that is why the narcissist discarded you. To save their image, to protect their false self, they may have made you believe that they cared about you but when you begin to notice cracks in their armor that is when they will turn against you. That is when they will begin to point out your faults and mistakes, your flaws and imperfections and they will spear your name to get everyone to see you in the same way not because they are trying to protect themselves. They don't even care about or even respect themselves. They abandoned who they really are a long time ago. All they really care about is their false self. The false image they created to replace the fraud place that they used to be.  They will do whatever it takes to protect this grandiose design to review themselves because not only is it everything that they ever wanted to be but it is also the only part of them that they ever left. I hope this video resonates with you. Please like, comment, share and subscribe. Click the bell icon for future notifications, formation future videos. If you liked this video, my paypal link is in the video description. Post your enquiries, you can email me at lastrevercoachin at gmail.com. Thank you for watching and I'll talk to you soon.


Welcome to Toffy TV, it is the Everton News Daily. Everton have apparently been in contact with Christophe Gaultier's agent following comments yesterday, really by Lewis Campos that Gaultier will be the perfect fifth for Everton. This is coming from Duncan Castles, the journalist. He reckons Everton have contacted Gaultier's people about moving to Gwldersham Park, taking up the vacant positions manager following Carlo Anciolotti's move to Royal Madrid. Gaultier won the league with Leal and then left two days after winning the title saying he took Leal as far as he could go. He had runners up and first place finishers at Leal. It's 54 years of age and had a really good time in St Etienne as well and turned both sides around really from difficult positions and took St Etienne into Europe a couple of years on the run and obviously has now taken Leal into the Champions League as well. So he's certainly one of the names on the list of potential successes to Anciolotti which excite a lot of Evertonians. There's a lot of split thoughts on a lot of the other candidates for the job of Gaultier. It seems to be the one with least resistance, people recognising his winning ability which he's just demonstrated. So it will be interesting to see whether Everton do actually make a move and get this one over the line but we'll have to wait and see with that one. Following on from that new note, Espirito Santo is the new favourite to take the hot seat of Gwldersham Park. This is after talks with Crystal Palace broke down this morning. It was looking like Santo was going to be named the Crystal Palace Boss. Those talks hit the rocks a bit late last night over demands to do with his back room staff and his transfer kitty. Crystal Palace have walked away from it and so he was instantly re-installed as the favourite for the Everton's job. Has been linked with it heavily since Anciolotti left Gwldersham, he of course themselves left Wolves who named Bruno Lays as his replacement today. So Santo, Everton links still continuing. For some people they really want them so we'll have to see if anything plays out with that. One person who doesn't look like he's going to be joining Everton is David Moyes, former Blues boss, is ready to sign a three year deal with West Ham United. That's according to Stuart Pierce, today he's an assistant to David Moyes at West Ham. He said everything's being agreed verbally just waiting for David to put pen to paper which is what he said. This is despite Everton's reported interest in taking their former boss back to Gwldersham Park so Moyes could be off the table. Meritio Sarri was another name mentioned with Everton. He has joined Latio today and signed a two year deal with them. So the list is getting smaller, there's still probably only about 43 names on it now so we'll have to wait and see. Finally, Brittialysen played last night in Brazil's welcome qualifier against Paraguay, impressed as Brazil be Paraguay 2-0. Gwldersham Neymar a Lucas Paqueta put them in a great position at the top of their welcome qualifying group. Six points clear, Brittialysen had a good game so good for him. Let's hope he comes back and has a strong season for Everton. We've also got a Toffy Picks game available at £100 prize but free to play taking the Italy Euro 2020. So if you have already signed up to Toffy Picks you can go and have a chance of winning some money on that game. There's free to play. There's a paying play game as well which has got a bigger prize if you're interested in that. Teas and Seas, do apply, please play responsibly, you've got to be 18 to play. Thank you very much, make sure that you give the video a thumbs up, subscribe if you haven't and if you want more videos join us over on Patreon. See you later.


Well, David, it looks like it's 545 to me. Should we dive right in? We can, what do we got? 12 good folks coming in here. All right, yeah, why don't we get started here by getting my cursor roll over the right screen? Excellent, so welcome, everyone, to the ProQuest ETD Administrator users group session here today. My name is David Jenkins. It's my product and I'm the dissertations and thesis team. My co-host here is Austin McLean, the senior director of academic relations. In fact, I've got a slide that'll talk about that a little bit more. This is our team just as a reminder for people that need a scorecard to play along with us. As you can see, there's been a lot of growth in this team reflecting that the investment ProQuest is making in our dissertations and thesis business. Julia joined last year, Jess joined last year. Ake will join shortly before that myself. We've also added another product under the team, Christian Jackson. He may be interacting with you, do some work with PQDT and other aspects of the business. But these are the basis that go along with the folks that are doing dissertations and thesis business for ProQuest. So today, just going to talk about some roadmap themes for what we have going on here in the tail end of 2021 and going into 2022 and 23. And this is really dovetails into what April and May showed last year, breaking things out into what we're doing in three buckets. One is what we're doing for administrator workflow enhancements. Two, what we're doing for student workflow enhancements. And then third, which is where we spent the majority of our time, and I'll reiterate that again here in a moment, what we're doing with application modernization. So we're doing some work to transition into some new technologies. And it's going to pay some dividends for us that we'll touch on here quickly before we open things up for the floor to everybody to ask questions and go to Q&A. So to the point that I made just a second ago, we have been in the midst of a very long technology refresh, going back and replacing all components, rewriting services, and simplifying the code base. Because it's been out there for a very long time. And as we all know, when code's out there, eventually, you can take some steps to improve responsiveness and make it so it's a stable platform that you can build and implement future enhancements on in a much more responsive and quick fashion. So we're winding back over time. We did the author workflow releases throughout Q2 2020. And then we started on the admin workflow in 2021. And we released the first half of that in July of 2021. And here in a second, we'll talk about it. So that first July release that happened this year bought really the first visible changes to the application that have been part of this technology refresh. To that point, we were rolling things in one for one functionality replacement, a new for old. And with July, we actually made some changes that made a difference in the UI. We were doing things that reflected our new designs for make this look and feel like our other products. We made some changes in the ETB list page. And to reports and a couple of other things that many of you have noticed and received some positive feedback on. So we do appreciate that. So that put us about 50% way through that process of modernization and also there's some accessibility improvements that we're making. The drag and drop functionality would be a good example of that for what we did that makes it so. Someone using assistive technologies can better use that functionality to move fields in or out of a report as an example in an accessible fashion, which it wasn't such before we made that change. And that's one of the reasons we excited to make that. So where are we kind of in the next month and change here? We will finish up that remaining admin workflow activity. We're on track for at the end of October. And I said we're going to release it in Q4. We actually had some meetings. And I think what we're going to end up doing just to not disrupt your lives and stay away from your releases near the holidays is looking like we may just have that just after the holiday. So as not to disrupt anybody's lives, we're going to put it through plenty of QA paces and make sure we put out the quality product that we expect. We always have that to expect to as soon as possible. And again, that release is going to probably more resemble the earlier author workflow updates where it's a one to one replacement of functionality with some minor UI adjustments. And we're putting in our modern designs for things like buttons and shapes and colors and fonts. So we're not going to move the cheese very much, I guess, is what I'm trying to say with that. So we'll be on the lookout for that maybe when we return from the holidays. So with this two-year transition of technology migration behind us, we finally get to an earnest go and look at what people have been bringing to our attention to the ideas portal through discussions and customer touch points, things that have come up in support tickets about what are we going to do next to improve EPD administrators. So in the short time that we have in November into December, taking into account holidays and vacations and such, we're going to have a team working on a couple of things. One of them is we've heard that there's some institutions that would like the ability to drive the ProQuest delayed release or the embargo, drive that directly from your institutional repository embargo. So that is something the team has got our stories queued up. We're actually putting together some conceptual designs. And we'll start work on that. Maybe at the end of October, probably certainly in November. On the administrator efficiency front, I've heard loud and clear through our discussions, probably in sessions like this last year and in the voting on the ideas portal, that being able to save and apply report settings is a big deal for administrators.  So we are looking at being able to allow you to save a report setting, come in and apply that, and run the report to improve your efficiency. You don't have to go and select those fields and drag them in and out. So I think that's going to be something that's going to resonate well with the community. And that's my prediction. I'll leave it to you to give us that feedback when we get that designed and delivered. And then finally, for those of you, and I'm guessing it's the majority of you, when you start your work from looking at the ETD list, if you go and do some work, you click on a link to go look at that submission. It opens up, or excuse me, it redirects the browser to display that ETD. And when you hit the Return to the List page, the query parameters are not there. And so we're, and that was a function of some limitations of our new technology stack. We're in the process of fixing that, and that will be rolled out sometime in early key one of next year during the downtime. So it doesn't affect you and your usage time. So beyond that, and this is where we're looking to the community in the forum today. In our ideas portal, I'll show again here in a second. And then some discovery communities that are a discovery community I'm setting up to understand what people's priorities are from different institutions and kind of compile what's the pulse of everyone for what we need to focus on next. So in that 2022, 2023 timeframe, again, we show those three buckets, the red, the administrator workflow enhancements, the green student workflow enhancements and third, the web application modernization, which are typically more internally focused, but important for you as well. So I'm not gonna try to read through the entire list, but these are things that are shown, primarily shown in the ideas portal. We'd like for you to go there and look at the ideas portal a second in static form in one of the slides here, but go in and look at those items, vote for them, and that's gonna help us to prioritize what it is that we're gonna go work on next. So there's some things that are very heavily voted on, I'll just call out a couple here. In the first group administrator workflow, we're doing some work to make the email templates so for a revision email or an approval email. We're creating a self-service configurable section that the school can do without having to ask for help from ProQuest support in order to do that. So giving you your own section to be able to customize that text in there without interaction with us. So I think you're gonna find that to be something that's been asked for and will be beneficial to you. There's been a lot of votes for auto delivery batches of ETVs and actually with the discovery community I'm gonna talk about here in a little bit. We wanna further kind of dig into that to find out the use cases and what kind of parameters people wanna use so we can design something that's flexible to meet the majority of everybody's uses. And that's probably enough out of that section but you can see there's a theme of self-service. Putting the hands in your hands or trusted partners the ability to go in and do some configuration of aspects of your site so that you can change things on the fly without having to go through ProQuest support. Student workflow, the administrators are primary users. You do get things occasionally that affect the student workflow. One of the ones is email notification of revision. Visions being submitted. Apparently there's a pain point where students submit their revisions and they're wanting notification and apparently they've been reaching out to their administrators to confirm that other things have gone in so it's just a way that we can automate the fashion. Provide some sense of satisfaction to them that they know that it's been received and they don't have to worry about following up and making sure they're following behind. I do wanna go down here in this section. This is more of an internal ProQuest thing but you'll see it and we'll talk about it as we're gonna transition to a single sign-on security implementation. It will still be based on an email and a password but we're gonna utilize the same single sign-on functionality that you would use to sign into other ProQuest products. So, and on top of that probably most importantly is password resets will be self-service. So if somebody forgets or changes and loses track of things, they will be able to recover that themselves in just a matter of minutes rather than having to get some intervention from the ProQuest side. I think that that's something that is gonna be beneficial from this time to know if things happen. I've been promising this slide is coming and here it is. So, at our ProQuest ID exchange, it is at ideas.proquest.com. If you go to that URL and go into the ET administrator form by clicking on this icon or these words here, it'll take you in and we'll show you all the items that have been submitted by you or your peers. You can add your comments to those. You can up-vote them. There's actually no down-voting so it's all just voting, I guess. And so this is the data that we use to take a data-driven approach to what we wanna prioritize based on market need. Not necessarily, there are some other factors in there. It's not just all popularity contest but we wanna deliver what is gonna bring value to you and your partners. So please make sure you're going into the ideas portal and voting for those things so that we can do what has the most impact for you. All right, this is what I'm gonna get excited about because I ran a discovery community for the dissertations dashboard or ET dashboard and we'll look at a slide in a second on that. So I'm very excited about this. I mean, now we're at the point where we're through this two-year technology transition and we're starting to work on new things. We're gonna have new designs. We're gonna have new concepts. We're gonna have ideas that we wanna go test. So I'm going to be standing up a discovery community to provide feedback and help us set product direction. So again, reviewing concepts and mockups when we get things to a point where we have a lower fidelity or a higher fidelity, actual piece of code that you can test and making those things available to work on and getting together both online and offline with me and your peers to discuss use cases and validate those use cases to make sure that again, what we're doing is gonna meet the needs of all of our partners. So this is something we would expect based on my experience with the dashboard is that we're gonna be meeting monthly or so and I've been doing some fun things around office hours while just be around for an hour or two and people can pop in and pop out and ask questions. So it's not necessarily, you know, an all escape for everybody that be there. But, you know, about an hour a month for a meetings. And then, you know, as we come up with mockups and concepts, you know, we'll forward those to the group and just ask you to look at them and provide some feedback. And I use the word assignment. That's probably too structured of a word, but, you know, just have you put a little time into that, give us some feedback about what your thoughts are on the usability of it, things that you'd like to see. And of course, in this forum that we'll have set up, and we're looking also to have to be a little bit of, you know, organic interaction between our partners because I think that's where, you know, we see people sharing kind of best practices or how do they use things or it generates other ideas. So, you know, the takeaway here is that if you're interested in participating, you know, reach out to me on my address, email address is there, david.jankins.proquest.com. You know, we're not looking for 50. We're probably looking for in a neighborhood of, you know, eight to 10, maybe a little bit more schools to participate. And again, just kind of give us a wide array of insights and perspectives on these new ideas, concepts and designs that will help us shape our roadmap moving forward. Communication, I wanted to kind of pile like this based on some things that happened out of that July release where we sent out some notifications based on people who were identified as primary administrators for a school and quickly became apparent that some other people were looking for information that we shared in those emails. So two things to think about. Number one, we are in a much more active fashion utilizing the what's new section at the top and the header on an ETV administrator. So you will see, you know, there's, whether it's we're going to roll out a bug release or release notes or anything along those lines, pay attention to that and that's a way that we're going to roll out some messaging. And then the second one in one of those emails that April sent out, I'm not a month ago or so, she was kind of testing that notion that there's people outside of just the primary administrators that like to be involved in email communication. She set up a URL that's here I'm going to attempt to read it right now. And if you're interested in, you know, pretty direct communications and it's not going to be minor stuff that'll come to you but things that are kind of time critical or essential we'll be able to reach out to you. So please go to that URL or if you prefer, you can reach out to me and I'll make sure that you get on that list. And it's going to be a little bit of an experiment to see how we're going to use it but you know, we want to be able to have information to be able to get a hold of this. Before we get to the Q and A I think I'm reserving enough time here just to want to put in the plug for ETD dashboard. So for those of you that are depositing into PPDT, thank you. And so ETD dashboard is the analytics tool that gives you insights into how your dissertation synthesis are being accessed globally. We can tell how many have been, you can see them here but I probably won't try to go into but give you information on that so you can get insights to be able to manage your programs, manage your collections. And if you are using it, I'm actually interested in hearing how you're utilizing that information in some new and innovative ways that maybe I'd like to hear about. And if you don't have access to the dashboard, reach out to me and we'll make sure that we get to get to you and anybody else that you'd like to have access to set up in there. Then the last one, just another heads up and I know a lot of people have IRs already but just talking about our partnership with the X-leavers component of ProQuest we are working very closely to be able to with the delivery component of E2D Administrator not only deliver it to PVDT, we're also supporting exporting to a support based institutional repositories as well. So that was a lot of fast talking but I did want to leave a lot of time here. We got about 20 minutes left, it looks like. I would like to open it up to the floor for folks with any questions. I need to switch over here to the Q and A tab I think and see if there's anything in there. And see if anybody has anything to say or any questions for us. Any questions at all? Anything about the product? Anything about any emerging trends that might have something to do with the submission process? Anything just with dissertations and theses in general? I've got Austin here, Austin knows everything. I'll just call him. Yeah. Well, Larry, you're usually a good one for a question. Can we call on you if you're still in the session to give us some feedback or suggestions? I'm about out of suggestions today. Okay. Fair enough. Anyway, it sounds very interesting. I like a lot of the things that you're doing. And I think it's improved then. The email is a good addition. The way you're working with the email, I think that'll be an improvement. The customization given you control of your own text, is that what you were referring to, Larry? Yeah. Yeah, that's been heavily voted. I think it's gonna be welcome for people to be able to put in your own text in a more real-time and self-service manner. Yes. And being able to manipulate the graduation dates, I think that's important because those graduation dates right now are kind of, they kind of float around when more students don't attempt to wait for an official walk in the graduation. They just wanna get out of the institution and do their thing. And so whenever they graduate is whenever they graduate. Right. They finish, they finish. So we need to be able to manipulate that a little bit. Sounds like a trend really, as much as anything else. Is that something else that other folks at other institutions are saying? I'm not sure. I would think they probably are. I'm sorry, I wasn't asking you Larry. I was opening it up to, throwing in some other folks. I'm sorry? I was drawing in some other folks. See if anybody else has noticed that is kind of a trend of the walk when you're ready kind of the scenario. Right. Yeah, so folks can feel free to unmute themselves if they'd like or type in chat. And we're happy to read out both of those and have you participate. Larry, that's great. Thank you for kicking off the discussion. We really appreciate it. Yeah. Maybe in the meantime, what I'll do is I'll pull up the idea exchange and we can take that. Roxanne submitted something here. I noticed the idea, sorry, Austin. I noticed the change in the Jolly Update that now the date submitted in the ETB list is based on the last date the students submitted, not the initial date. Can you explain why this change, this was made? I think this was noted, Roxanne, certainly we have not changed anything in the metadata or lost the original submission date. I believe that that is something we're gonna roll out in a bug fix here. So good catch on that. That is something that has happened and we'll get that to be displayed properly in the list page. So stay tuned for that, but that should roll up here very soon. I believe that's in our next bug release. Great. And yeah, John Hagen asked if he could propose the discussion that we had with the USETDA group where we talked a little bit about the ProQuest Clarivate acquisition and absolutely you can do that. Yeah, there was a lot of good information and feedback shared there. So that's absolutely fine. But I think what I'll do now is to show the idea exchange and have people be able to take a look at what we are getting up to in terms of kind of next steps for those ideas. So here we go. Here's the idea exchange. Are you able to see that folks? Anybody? Yeah, Mike can see it also. Okay.  And that'll show all the ones with the most votes and then the new ideas. So when you come back to the idea exchange, you can always go and look at what's new probably since you last joined. But I think what David was talking about is us acting upon your feedback. And so your feedback really trends to this focus of the top ideas. You know, what are the things that are being voted on the most for changes to ETD administrator? So David talked about a number of these things. I think that's kind of meaningful that we are taking this into consideration with that prioritization that David talked about earlier. So the customization of revision emails, the automated delivery of scheduled ETDs. Those are two that David talked about. We haven't talked about the checklist option. David, maybe you could talk a little bit about that. All right, and basically what it is and it seems a little bit counterintuitive because we put checklists in place to make sure everybody goes through and verifies that everything that is required is in place. And so what has been asked for, and I can't remember if it's, it could be nine institutions voting one time or one institution voting nine times. I can't recall, and you won't be able to see it from a non-advent panel. But they're wanting to be able to just click and check them all off. So it's a little bit counterintuitive versus the use case for how this is originally put in place. So this is one of the items in this discovery community that I wanna dig into. And understand why that is. Cause the checklist is there, as a safety net to make sure nothing, something isn't moved along that doesn't have everything in place. And in my mind, at least as a product manager is, well, if you just can click it and close everything out without having to verify each one individually, then the opportunity to miss something goes up. So that's one of the ones that we're collecting some data on and we'll talk about in a discovery community. Okay, great. And you can see the others folks on the webinar that make tags visible to the whole team, send confirmation email, and students submit revisions. Yep, talk about that one. Yeah, so it is planned. So you can kind of see the real time, when something goes from under review to planned as this one is, you'll know that it's coming up in the queue for the work by our development team. Yeah, and there's an ability also to sign up for notifications. If you vote for it, you can opt in to us giving you updates or receiving updates when something moves through the lifecycle, through the point where, we go and update here and say that it will be in an upcoming launch or excuse me, an upcoming release. Great, and so the hot idea is if we take a look at that page for a minute, you can see that change name prompt to name as appears on title page has quite a few new votes and allow admins to opt out of receiving emails when students submit revisions as a couple of votes as well. So those are probably the newer ideas coming to the exchange. Yeah. But good, so we won't be offended if right now you go over to ideas.proquest.com and go right in and start voting for ETD admin while you remember to do it. We're happy to have you do that now or you can do it at a later time. The key is to do make your voice heard and let us know what are most important to you and to your university. So I'll stop sharing that, which I think I did. You did. Great. So other feedback or questions that anybody has, you know, the session is about ETD administrator, but we're happy to take questions about ProQuest dissertations and thesis global or PQDT global or anything else related to dissertations. We'd be happy to answer your questions. Compliant end of day crowd. That's right. That's right. It's been a long and interesting day. And, you know, obviously David and I are here after the conference, I'll be at the conference tomorrow. So you can chat with us if there's something that you remember after the session and you thought, oh, that's what I was gonna ask about. But we really appreciate your use of ETD administrator and your contribution to the ProQuest database that then feeds your IR. We have over 800 users to ETD administrator and more coming in every month. So we really appreciate your support and we're happy to have this be a living and growing resource, thanks to David shepherding things through with the development team. All right. Well, there's nothing else. So I'll stick around, but I appreciate your time today. You have my email to reach out. If you have any questions about dashboard or ETD administrator and would love to hear from you and hopefully we'll, some of you interested in being in our discovery community. So thanks for your time today. Thank you. Hi, I just wanted to say that I'm really looking forward to the plan changes to the ETD administrator. I think it's going to make things a lot simpler for all of us. Is there something specific that you noticed, Valerie? Yes. Notifying the students that their revision was submitted successfully. Is that something you hear of quite a bit? Am I okay? Am I okay? My email box is so full all the time. I come in, I have like 30 emails as if I've gotten their revision. So. All right. A huge difference. Good. I think that's going to be, I'm not sure everybody gets quite the volume you do, but it's certainly been a pain point that has been uploaded and discussed in chats like this one. So glad we're prioritizing the right stuff and hopefully we'll make your life a little easier. Yeah, Valerie, that's great feedback. How are things going with you during the pandemic? Were you able to do your work remotely or what happened there? Oh yeah, no problem. It was so simple. I've actually enjoyed working at home. That's good. Are you still at home or are you in your office now? No, I'm back in the office, but only four days a week. I have one day at home. Okay. It's nice. Let you focus and get more things accomplished maybe? I am so more productive at home. Interesting, yes. Yeah. So yeah, it's been really simple. That's good. Simple as good. Well, great. Well, maybe you'll consider joining the development community that David is talking about. You're a power user, a long time user. So we welcome to have you if it's something you're able to do and fit into your work schedule. Oh sure, yeah. Actually, I'd be very interested. Okay, great. Great. Yeah, it's not a big time commitment. It gives you some early insights into where we're headed and what some of our designs might look like and different levels of fidelity. Some of them might be a mock-up that you can look at. There might be some things that have some level of programming behind it you can interact with and understand that, give us some feedback and make sure we're headed in the right direction. Yeah, I think it's great. You're involving the community. It's very nice. It's good to be finally working on things that we need a lot of community involvement in. While the two-year technology refresh was spent a lot of time on that and it was an investment we needed to make because it's so much easier to develop new features. It's so much easier to improve our test development and test coverage because things run faster. You should be seeing from an administrator perspective way better response times on pages that used to take quite a long time to load like a list page. So it's an investment that we needed to make and I think we're all gonna see demands paid from that time. Actually, I do have one question now that I think about it. When you load the assigned to administrator page you get graph on the right-hand side. Is there a way to hide that? You should be able to collapse them both. You can? Yeah. Okay. Yeah, is it just visually distracting for you or? Actually, I think it takes a page of little longer to load. Interesting, okay. That's at least my perception. Okay, we'll look into that. Maybe there's something we can do to optimize and make it load faster. And I'll see if there's something that we can do to make the default so it would come up with them collapse potentially. So that's great. Otherwise, it's really helpful information. Good, good. Yeah, we made some informed decisions on the restructuring of the old version of the graph and the data to the new one. The old one was just, it just didn't make a lot of sense to a lot of people and we just wanted to streamline it and make it very obvious who has what. And you can, if you need to, who has a little bit of extra slack right now or who has the most slack, I guess nobody has a lot. We'll be able to give them, we'll be able to assign it. So I'm glad that's working out for you and we'll see if we can do something to tighten that up a little bit for you. Great, thank you very much. Great, well thanks Valerie. We really appreciate it. I think we're off to the next event.