It is therefore now time for a question period, the leader of Her Majesty's Loyal Opposition. Thank you and good morning speaker. My question is for the Acting Premier. One problem with the Liberal government is that they will say anything and promise anything to stay in power. We saw it yesterday with the Throne Speech. The Liberals talked a lot about care, but for 15 years they ignored health care. They ignored mental health care. They ignored dental care. They ignored long-term care. Speaker, in fact, the only thing they actually cared about is clinging to power. Mr. Speaker, why do the Liberals pretend to care about families 79 days before the next election? Thank you very much speaker. Speaker, let's be clear. Ontarians do not want to go back. They do not want to go back to the kind of cuts to public services that were made by Mike Harris. Speaker, they do not want to go back the kind of meanness towards people that was exhibited by Stephen Harper. What people really want is they want a caring and a fair society that allows them the opportunity to grow a speaker. What they want is a premier and this government to help them build Ontario by investing in them, Speaker, by investing in their care. By making sure, Speaker, that the kind of pressures the families are facing today that government is giving them, providing them relief. It's about pressure families are feeling about finding good childcare for little ones, saving up tuition for their teens heading to university or how to deal with an age of caring by finding proper home to care. That's what Ontarians want and, Speaker, that's the kind of care we're investing in. Okay. I've heard from both sides. Your indicators are that you've forgotten what I've started before the break and we're going to ramp it up. And I'll make another observation. Well, the question was being put members from the same side were making comments. You're not helping each other. I'll help you supplementary. Thank you, Speaker. Back to the acting premier. The premier has made commitments of billions of dollars in new spending for expensive re-election ploys. This is a desperate attempt to spend their way to votes instead of trying to fix the problems that they actually created. In fact, Speaker, one media headline said at all, quote, Premier's throne speech is liberal snake oil, quote, it's the oldest snake oil in the Liberals bag of tricks. And if it was true, Ontario's streets would already be paved with gold. Well, Speaker, certainly our streets aren't paved with gold. And in the case of the ring of fire, which was not mentioned in the throne speech, the roads are not even existing at all. Mr. Speaker, is this not a desperate attempt to win votes with the taxpayers' own money? Well, Speaker, while Doug Ford and the Ontario Conservatives may be focused on cutting vital public services that people of Ontario need and deserve, our government will remain focused on building its care agenda. Our government, Speaker, will remain focused on focusing on home care and elder care, on investing in our mental health care system and expanding childcare and eliminating the price of tuition. Speaker, these are the pressures that the families are facing. These are the kind of investments that they want from their government, Speaker, building on our historic investment in building our health care system and our education system. We need to, Speaker, take the next step in building their care agenda. So while Doug Ford and the Ontario Conservatives are focused on cutting public services, we're going to build a caring and fair society for people of Ontario. Thank you. Minister of Children and Youth Services, come to order. Final supplementary. Back to the acting Premier. Over the last 15 years, the Liberals have doubled government spending. They've more than doubled the provincial debt. Ontario is the world's most indebted province or state anywhere. So what do the Liberals decide to do? They attempt to cling to power by trying to fool the people of Ontario right before an election, but they aren't fooling anyone. If the Liberals get re-elected, it will be just more of the same. So, Mr. Speaker, do the Liberals think they can win votes by spending more taxpayers' money? And who do they think they're fooling? Well, the member opposite claims to be in numbers, Guy, so maybe he can help you with this. You know, what we want to know, Speaker, what Ontarians want to know is how many jobs are going to be cut under a Conservative government? 100,000. According to one independent economist, it could be 40,000 jobs. Another says there's going to be 75,000 jobs, Speaker. During the last election, we know the same party, the same members, ran on. Minister of Agriculture, Food and Rural Affairs, come to order. And the member from Prince Edward Hastings, come to order. Finish, please. Speaker, during the last election, we know that the Conservative members, all the members elected in the House, ran on cutting 100,000 public sector jobs. Teachers, nurses, personal support workers, childcare workers, people who make our communities and our economy take, Speaker, people who provide essential services to our families and Ontarians across the province. Clearly, they're still clinging on to the same agenda of cuts that is not acceptable to Ontarians, that is not acceptable to our PM and this government. New question? Leader of the opposition. Thank you, Speaker. My question is for the acting Premier. Quote, for many of our friends and neighbours, life is getting harder. The cost of living is rising and at the same time, stable, long-term jobs, jobs that pay a decent wage are proving harder to find. And as these pressures mount, they bear down on families where it matters most. People are struggling to take care of themselves and their loved ones. Quote, this is not from the opposition. This is straight out of yesterday's throne speech. This is the Ontario the Liberals have created. Mr. Speaker, how can they be proud of the fact that, quote, people are struggling to take care of themselves and their loved ones. Quote. Thank you. Speaker, we do live in an unprecedented time. Our economy in this province is growing. It's one of the fastest growing economy in Canada, in fact, in all of G7 countries. More jobs have been created since early 2000, Speaker. Our GDP is growing. But Speaker, what we're also seeing is that the pressures on families are growing as well. There is a tremendous amount of anxiety. The families. All right. You've asked. We're in warnings. Finish. So even though Speaker, our economy is growing, we're creating more jobs. There is a tremendous amount of pressure that our families are facing. They're feeling pressures around home care and childcare and long-term care. And that is why, Speaker, we are making a deliberate choice to invest in these essential important public services. Unlike Doug Ford and Ontario Conservatives, we're not going to cut those services. We're going to invest in those important. Thank you. Back to the acting Premier. I'm sure the 51,000 people who lost their jobs in Ontario in January don't believe a word that you just said. Speaker, on April 2nd, 2012, someone on the government side of the House said these words in the legislature. Quote, I think everyone here knows that eliminating the deficit is the most important thing we can do to move to economic growth. Who said it? Mr. Speaker, can the acting Premier tell us who said that? I think I know. Thank you. We just heard of economic development and growth. It's of economic development and growth. Well, thanks very much. Thanks very much, Speaker. You know, I was fascinated by the first question on this round that came from the leader or the opposition speaker. It was interesting that he quoted from the Throne Speech. It would have been more heartening for the people of Ontario if you had actually listened to the entirety of the Throne Speech and heard about how we are ambitiously investing in the people of this province speaker. As the acting Premier said just a second ago, since the depths of the global recession, this province has created more than 800,000 jobs. We lead not only this country, Speaker. We lead not only this country, but the entirety of the G7 when it comes to GDP growth, Speaker. We are creating jobs because we are literally every single day of this week investing in our people, investing in infrastructure, investing in public transit, investing in all of those things that are truly the ingredients of what will provide for a brighter future for the people of this province. And just once, Speaker, I would deeply appreciate it if that party would find a way to get it right and support the initiatives that we're embarking on to build a strong... Thank you. Final supplementary. Back to the acting Premier. Well, let me tell you, it was the Premier who spoke of no deficits. But yesterday we saw once again this government will say anything to cling to power. They highlight how life is harder in Ontario, but ignore the fact that it's because of 15 years of liberal rule that life is harder in Ontario. All this spending and debt and where are we? 32,000 long-term care bed wait lists, hallway medicine, autism and mental health wait lists, all with no results. The Liberal insiders got rich while the rest of us got stiffed. Mr. Speaker, will the Liberals admit this latest spending spree is an attempt to cling to power and not to make life easier in Ontario? Thank you. Mr. Speaker, you know, not for the first time in my time in this legislature, what we're seeing from the Conservatives is yet again a significant deficit in creativity and a significant deficit in believing in the people of this province. As I mentioned a second ago, 800,000 new jobs are being created since the depths of the global recession a decade ago. Can't quite pinpoint. I'm trying to be serious. Finish please, Mr. Thanks very much, Speaker. As I was saying, you know, as the acting Premier mentioned a little bit earlier today, we are we are investing in every corner of this province. We are building the province up. And I would say to the members of the Conservative caucus, it's okay if you have misguided beliefs about cutting and slashing and burning, but the people of Ontario deserve to know the truth about exactly who you're going to hurt, who you're going to throw under the bus. Thank you. I'm going to push to the side. Let the people of Ontario. Thank you. Let's stop the clock please. Please say it, please. Another reminder. If you address the chair, you'll know that I was standing. New question. The member from Timestani talk. My question is to the acting Premier. Kathy Lee is a 66 year old Torontonian. She retired from her career as a daycare worker. She has no health care benefits anymore. No dental coverage at all. Kathy hasn't been to the dentist in nearly two years. Why have the Premier and her Liberal government done nothing in the past 15 years to help Kathy get the health care that she needs? Thank you. Dr. Fringer. Thank you very much, Speaker. Thank the member opposite for the question. Speaker, it's people like Kathy and many people like Kathy across the province who we are focused on. We want to make sure that Kathy and all of the people around the province have the kind of services that they need when it comes to quality health care in their community. That's why, Speaker, we've been making unprecedented investments since we have come into office in making sure that we're building health care up. After the devastating cuts that were made to the health care system by the previous NDP government and by the previous Conservative government, Speaker, our focus has been to make sure that we build new hospitals, that we invest in our community health centres by making sure that there are important services available to all Ontarians. But, Speaker, we recognise that there more needs to be done and that is why, as you heard from the speech from the throne, we will be investing in important care that people like Kathy and other Ontarians need in our province. Thank you. Supplementary. 15 years is a long time to focus, Speaker. Kathy's mom also has no dental coverage. She says that when she or her mom need to go to the dentist, her sister has to cover the cost. It's embarrassing for Kathy. So she and her mom just don't go unless it's an emergency. Why has this Liberal government spent 15 years in office and yet taken absolutely no action to help Kathy and her mom? Thank you. Our government continues to take action to help thousands of families with health care costs, providing families with over 1 million free prescriptions thus far through OHIP Plus. Our government made the biggest expansion to Medicare in Ontario in a generation by providing drug coverage to over 4 million children and youth. 4 million children and youth that now have access to over 4,400 drugs, including antibiotics to treat infections, as by inhalers, insulin, seizure medications, oral contraceptives, antidepressants, drugs to treat arthritis and epilepsy, and some drugs to treat cancer and rare diseases. Speaker, that is happening at no cost, no fees, and no co-payment to our families. This is a significant first step towards our vision of universal pharmacine that will help bring free drug coverage to everyone and ensuring a healthy start in life for our children and youth that will result in a healthier, more productive... No supplementary. Kathy says the fear of having something go badly wrong with her teeth and being forced to rack up credit card debt to get the problem taken care of is something she worries about all the time. Kathy isn't alone either. Two-thirds of Ontario seniors have been left without dental care for decades by decades of liberal and conservative governments. And we have an aging population, so that statistic will only get worse if we don't take action now. Why do those liberal governments ignore the huge gap in health care for Ontario seniors for 15 years? Speaker, as you know, we have a program, a Healthy Smiles program that is focused on children and youth in our province. And, Speaker, we want to expand and build on that program. Speaker, that program provides free preventative routine and emergency dental services for children and youth for low-income households across the province. This program is helping more than 450,000 kids access important dental services, and this number continues to grow. Speaker, we will work towards building out a larger program for low-income adults that will provide peace of mind for these families and individuals, allowing them to be more productive. Speaker, we welcome some of the ideas that have been brought forward by the NDP to help seniors and support our health care system. As these are steps that our government has already been taking, we will continue to invest in care of Ontarians. Thank you, Speaker, once again to the Acting Premier. Callie Lin is a young woman who works in the arts and culture sector in Toronto. She does have a few hundred dollars per year medical benefits at her current job, but it's not nearly enough to meet her basic health care needs. She is forced to choose between going to the dentist or dealing with other physical and mental health issues that she faces. Why is this Liberal government OK with Callie being forced to choose between going to the dentist and addressing her other medical needs after 15 years? Thank you, Acting Premier. Well, Speaker, as I said earlier, our government very much recognizes that our families and Ontarians are feeling pressure, even though our economy is growing, even though more jobs are being graded, people through our increases in minimum wage to $14 an hour, to soon to be a living wage of $15 an hour on January 1, 2019, are still struggling when it comes to some very important services they need for their own care. Speaker, that's why we want to invest in those cares. We want to make sure that pressures the families are feeling about finding good childcare or saving up money for tuition to go to college or university or for an aging parent to have long term care. That we are investing that, and our speech from the Throne Speaker was very clear that our care agenda will make exceptional investments in those important services. Callie says that she has put off getting needed gum grafting for more than a year, because if she does go ahead, she won't have any money put away in case of an emergency. Why does this Premier not seem to care that young workers like Callie are facing this impossible choice? Thank you. I think one thing the Premier has exhibited in her role as a Premier and as a member of Provincial Parliament that she cares deeply about Ontarians, that she has always focused on investing in programs and services that are important to Ontarians. That is why she has recognized and continues to work towards ensuring that we have fairness and opportunity for people of Ontario. That is why, Premier, the Premier is focused on building a caring society, investing in things like childcare, investing in things like expanded investments in healthcare and mental healthcare. Not to mention, Speaker, we need to make sure that we look at how we can expand our OHIP Plus plan as was stated in the speech from the Throne, and not to mention looking at dental care program for those who may be on low income. Thank you, MP and MP Speaker, for the ideas that I have brought forward. We will continue to ensure that we invest in the care of people of Ontario. There are about 4.5 million people in Ontario just like Cathy and Callie. People who have always worked hard, done the right thing, played by the rules. But they have been let down by decades of Conservative and Liberal governments who care more about hanging on to power than helping people like them. Will the Liberal government apologize to Ontarians without dental care for taking no action over the past 15 years to help? Thank you. Our government has been focused on building a strong, publicly funded healthcare system. We have invested heavily in our hospitals. All the hospitals across the province have grown, significantly providing more services to Ontarians. We have been investing in our community health services to make sure that at a community level we have good healthcare services available. We have made unprecedented investments in building a primary healthcare system so that no Ontarian is left behind in terms of access to primary healthcare, be it through a family doctor or a nurse practitioner or through their local community health center. Speaker, we are going to continue to build on that foundation. We are going to continue to build on that investment. That is why, Speaker, we launched the OHIP Plus program and we want to expand that program and ensure when it comes to dental care, we are looking after low-income Ontarians. Thank you. Thank you, Speaker. My question is to the acting Premier. Today, Speaker, we are joined by Patience Canada, the Ontario Personal Support Workers Association, the Ontario Community Support Association and Home Care Ontario. They are here today in protest of this government's new and controversial PSW agency. The government has moved forward with this new home care bureaucracy with zero consultation. Instead of spending precious dollars on home care and patients, they have moved $3 million from frontline workers to the expanding bureaucracy. Given this government's poor track record, this clearly is not going to be benefiting patients. Can the acting Premier explain why they failed to consult with PSWs, patients and home care organizations? Thank you very much, Speaker. I thank the member opposite for the question. Speaker, we know that Ontarians want more control and choice over their home care services. That is why, Speaker, our government launched two new innovative self-direct care models that patients could opt in that would, A, provide home care clients with funding to purchase services in their care plan or B, provide home care clients with the opportunity to select and schedule their personal support workers from an organization that will protect clients from the administrative burden and legal risk of directly employing staff. Speaker, we know that a small group of patients with chronic long-term needs want strong relationships with their care provider, which will leave both the care provider more satisfied and the client with better care. And the reality is that the clients with complex conditions may need or want assistance to design their own programs and may have little knowledge in dealing with employer taxes, employee benefits and how to conduct background screenings of PSWs. Thank you. Supplementary. Thank you, Speaker, back to the acting Premier. Speaker, this government has planned the creation of this U.S. modeled PSW bureaucracy for months behind closed doors. They've handed this new bureaucracy over to the SEIU in exchange for them running attack ads through Ontario's working women. They've taken dollars directly from patients' front-line care for their own political gain. They continue to put insiders in their political self-interest first while making life harder and more unaffordable for Ontario families. This government should be ashamed of themselves. My question for the minister, how many more dollars does this government plan to strip from patient care in order to buy votes? Good question. Very well withdrawn. Withdraw. Thank you. Acting Premier. Speaker, personal support services on Ontario is an option that helps that navigation process. The member from Niagara West Glenbrook is warned. Carry on. This service is an option that would help the navigation process and allows both the personal support worker and client to focus on what is important, which is the care. And after careful consideration and feedback from the sector, Speaker, we adjusted the parameters to ensure that there will be no local disruption to the market. This model will serve a very small client population in parallel to our existing home care system. It will be implemented in three lanes to be evaluated for cost-effectiveness, patient need and patient outcomes. Speaker, we know how critical home care is to the quality of life of Ontarians, which is why our government will be making major investments in home care, as we heard in the speech from the throne yesterday, to provide more services for people aging at home and provide financial relief for families caring for aging loved ones. We will continue to put Ontarians first. What the Conservatives need to come to clear is how many PSWs they're going to find. Thank you. Your question, the member from Kitchener, Waterloo. Mr. Speaker, my question to the Acting Premier. One in three workers in Ontario today do not have workplace health benefits like dental coverage. And the problem is getting worse. It's not getting better. More and more people are working in unstable works with no health benefits for themselves or for their families. And whether it's the 2017 report on income security, the 2016 changing workplaces review, or the 2012 commission for the reform of social assistance in Ontario, this government has been told for years that all workers should have access to dental coverage. Why has this government not listened to your own advisers, your own reports, your own recommendations and have failed to give the people the health benefits that they deserve in the province of Ontario? Thank you, Acting Premier. Speaker, as I said earlier, we thank the NDP for the ideas that they're bringing forward to further support Ontarians and to further strengthen healthcare delivery in Ontario. Speaker, we are exactly on that track to ensure that more and more Ontarians get the care that they need in order to support themselves and their families. Speaker, OHIP Plus, which is a pharma care program for children and youth to the age of 25, is a great example of that. Speaker, what's remarkable about that is that families with a simple OHIP card don't have to pay anything when it comes to accessing up to 4,400 prescription medications that will be funded through OHIP Plus. Speaker, that is an incredible program. It's the first of its kind in Canada. In fact, it's the first of its kind in North America. That is our track record and we're going to build on that provided care to Ontarians. Thank you very much. This government has known for years that one in three workers in Ontario today has no dental coverage at work. That is over two and a half million workers who work without benefits. Mr Speaker, we shouldn't settle for this. We shouldn't be in this place in the province of Ontario. It is not okay that millions of workers and their families go without the health benefits that they need. We should fix it and make sure that every worker has the benefits they need and that they deserve. Why has this government done nothing to fix the problem leaving over two and a half million Ontarians who are working and living without the basic health benefits that they need? Thank you. Our government is focused on continuing to make investments to make our health care system a stronger one and a more supportive one for all Ontarians. As a result, Speaker, of those investments, we have the shortest wait times from GP to specialists. Ontario Speaker has the shortest wait times from specialists to treatment. We have the shortest wait times for CT scans. We have the shortest wait times for MRIs. We have the shortest wait times for ultrasounds. We have the shortest wait times for radiation oncology. We have the shortest wait times for general surgery. Speaker, we have the shortest wait times for gynecology procedures. We have the second shortest wait times for medical oncology. And the Speaker, the list goes on and on. That has happened because of the investments that we have made in our health care system. But Speaker, we recognize that we need to do more. And that is why through the programs like OHIT Plus and our commitment to enhance those programs, to ensure that Ontarians get the care they need, that remains the focus of our premium in the government. And we will continue to make those investments. Well, thank you, Speaker. My question is to the minister responsible early years in child care. Speaker, I'm very proud of our government's commitment to ensuring families have access to high quality and affordable child care and early year programs. In my writing, I have a lot of young families who call beaches east York home. Yet, Speaker, we do face a shortage of child care spaces. So I have been working very closely with providers such as Centre 55 and the Kingston Road Montessori School to increase the number of spaces available. And I know this message is resounding across Ontario that more spaces need to be created. So I've heard from family Speaker there are challenges with child care access and I want to ensure all of these families can be accommodated. Now, Speaker, you'll note that the word day care doesn't even appear in the platform or the new leader of the official opposition. But I have heard from families that there are challenges with child care access and we need to support them. So, Speaker, can the minister responsible for early years in child care tell us what this government is doing to ensure family needs are being properly met? Thank you, Mr. Speaker, and thank you to the hardworking member from beaches east York for this very important question. Speaker, we know Ontario families are facing challenges when it comes to finding quality affordable child care. That's why our government decided to transform the way we deliver child care in this province. And we have been working tirelessly for months to build new affordable child care spots. In fact, in December, we announced that more than 8,400 Ontario children will now be able to benefit from the opening of 493 new child care rooms in close to 200 schools across the province. And in January, we announced another 2,700 new licensed child care spaces for children aged 0 to 4 through new and renovated schools. Speaker, this funding is changing thousands of lives. It is one of the many steps we are taking to improve our child care system and build supports and we're working hard to make sure we get it right. Thank you. Well, thank you, Speaker, and I want to thank the minister for that answer and for the leadership that she is showing on this very important file. Now, it's encouraging to know that the government is working to address the needs of Ontario families. And I recognize there's a lot of work yet to be done, but families are keen to see how our system is being transformed. Speaker, about two years ago I heard from constituents who were concerned that day care, some day care, were charging non-refundable, non-transparent wait list fees. And in response, I brought forward a private members bill to address this issue. So, Speaker, many parents are looking for child care options now, but we know the province has announced 100,000 new spaces. But what, Speaker, can the minister tell us about the next steps that she is taking in order to help transform Ontario's child care system to provide the kind of equitable, affordable, accessible day care that is so important? Minister? Thank you, Mr. Speaker. Mr. Speaker, our government has been taking bold steps to ensure child care is more accessible and affordable. By eliminating wait list fees for child care, we have been able to improve access to child care and make life easier for families. By subsidizing 60% of new child care spaces, we are working hard to provide more affordable spaces for families. And when children in Ontario turn four, they will be able to access full-day kindergarten, which provides early, high-quality education to four and five-year-olds. Mr. Speaker, this results in huge savings for families and gives our children a great start in life. Speaker, all of this has laid a solid foundation for care and opportunity for children and families. Now, I know there's more work to do, but I want you to know that more is under way. And we will be addressing some of these issues in the upcoming weeks. Thank you, Mr. Speaker. Thank you. New question? The member from Prince Edward Hastings. Thanks, Speaker. And my question this morning is for the acting Premier. Mr. Speaker, for those who don't know, internet and cable providers pay a fee to hydro companies to attach their wires to hydro poles. Last week, CBC News reported that a 133% increase is being proposed by the Ontario Energy Board for those fees. Many of those companies, many of those providers have formed the Ontario Broadband Coalition to fight the rate hike. They're being honest here, Speaker. They've said that this expense would be one that they'd be forced to pass on to their customers. I can't say that it's shocking that life is about to get more expensive for residents of Ontario. The Liberals are doing nothing about it. They're sitting on their hands. So, Speaker, my question this morning is, will the Liberals stop this unfair rate hike in Ontario? Acting Premier. Minister of Energy. Minister of Energy. Thank you, Mr. Speaker. Please to rise because I know how important it is for Ontario families and businesses to have access to fast and reliable broadband internet, Mr. Speaker. That's why it's this government that's invested roughly $490 million since 2007 to upgrade broadband infrastructure across the province, bringing it closer to homes and businesses everywhere, Mr. Speaker. We're committed to building on this investment and continue to work closely with small, rural, northern and remote communities to understand their broadband needs and will be releasing a draft broadband strategy later this year, Mr. Speaker. But when it comes to the issue that the opposite member had brought forward, it's the Ontario Energy Board, our independent regulator. They've recently undertaken a policy review of the wireline pole attachments and have issued a draft report for comment. We understand, Mr. Speaker, that the OEB has received a number of comments on this report and is now considering these comments. It is our expectation, Mr. Speaker, that the OEB continues to work with the telecom companies, utilities and other stakeholders to arrive at a wireline pole charge policy that is fair and balanced for both hydro and broadband companies. Thank you. Supplementary. Mr. Speaker, this new pole tax that's about to occur in Ontario is going to make the expansion of broadband internet more expensive. It's going to make it less likely that it's going to occur in our rural areas. And the Liberals and the Minister of Energy say they have no control over the proposed hydro- hydro pole fee hikes. They're passing the buck to the OEB, as we just heard from the Minister. But this government interferes with the OEB time and time again. They'll issue directives to help their friends, but not regular folks when they need the help. Everyone knows that the Liberals can stop this rate hike. This 133% hike will make the fees the highest in North America for broadband internet service. It'll create an even higher barrier for rural Ontarians trying to get this service. Mr. Speaker, will the Liberals put a stop to this unfair rate hike? Or will they do the same thing they did with hydro rates in Ontario? Drive them up to the highest? Mr. Speaker, please. Mr. Speaker, please. Thank you. Minister? Mr. Speaker, I'm very pleased to rise and talk about hydro rates because, Mr. Speaker, it is this government, Mr. Speaker, that looked after the rates and made sure that they have dropped by 50%, Mr. Speaker, for all rural and northern people right across the province. Want to talk about a government team, Mr. Speaker, that is investing in people? We're building this province up by investing in infrastructure, roads, and broadband, Mr. Speaker. $490 million is what we've invested since 2007, and we're going to invest more, Mr. Speaker. We will not, Mr. Speaker. Start cutting. $10 billion, Mr. Speaker. Erratic and out-of-control behaviour. I worry that if Doug was to lead our party, that would lead us to certain defeat. Who said that, Mr. Speaker? That member. They are actually, Mr. Speaker, not only going to lead them to defeat, but they're going to lead our province to ruin. We will continue to invest. Mr. Speaker, please. Mr. Speaker, please. I will now remind you that we are in warrants. Anyone care to make a comment? I didn't think so. Thank you. New question. The member from Welland. Thank you, Mr. Speaker. My question is to the Acting Premier. Lisa is a low-income senior who lives in my riding. Over the last year, she has lost 30 pounds because she cannot be treated for TMJ, a locking of the jaw, a severe arthritis. Her jaw locks, it gets stuck, and she has such overwhelming pain that she has been unable to eat. Worse, when she went to her doctor last fall, she was told that the oral services that she needed to fix her jaw are not covered by OHIP. Speaker, people like Lisa shouldn't be forced to choose between getting the dental care they need or paying the hydro-bill, the rent, or buying food. Why does the Liberal government continue to fail low-income seniors in our communities by not ensuring that they have the dental care that they need? Thank you. Speaker, I thank the member for the question. I think it's an important question because, Speaker, we have to do everything possible to help our seniors, Speaker, to make sure that they have the kind of care that they need and they're so deserving of, Speaker. That is why, Speaker, I'm really excited to share with the House what the Premier announced earlier today, that Ontario government will expand OHIP Plus to include all our seniors, people who are age 65 and over, Speaker. That will, Speaker, that means that our seniors will no longer have to pay for any prescription drugs in our province. Through an expansion of OHIP Plus, Speaker, more than 4,400 prescription drugs will be available free of charge to everyone 65 and over in the province of Ontario, Speaker. By expanding, Speaker, OHIP Plus, similar to what we have done for children and youth, Speaker, our seniors will now be able to save on average of $240 per year prescription drugs such as medications for cholesterol, hypertension, thyroid conditions, diabetes, asthma will be covered through this expansion, OHIP Plus. Thank you. Supplementary. Well, Speaker, Lisa doesn't want to take pain pills and Lisa isn't alone. And so the fix, the liberal fix on those out-of-pocket expenses aren't going to help Lisa. Today, two out of three seniors are living without dental coverage. Our seniors built this province, Speaker, and when they need dental care, they should be able to get it. Lisa has ongoing chronic pain which has made her stress worse. She has overwhelming anxiety and she has depression on a daily basis. No senior should have to live in pain because they can't afford dental care nor should they live with the worries about cracking a tooth and knowing that they can't afford to fix it. After 15 long years in office, why has this liberal government left the vast majority of seniors without any dental coverage at all? Thank you, Speaker. Thank you very much. And as I said earlier, Speaker, we welcome the ideas that NDP are bringing forward to strengthen our healthcare system, Speaker. And we will continue to build on the successes that we have had in building a strong, publicly funded healthcare system in the province of Ontario, Speaker. That is why, Speaker, the introduction of OHEPLUS focused on children and youth till age 25 was such an incredible move to make first province in North America, first jurisdiction of North America to offer that service. And now, Speaker, to expand OHEPLUS, to include all our seniors age 65 and above is an incredible, incredible opportunity, Speaker, to ensure that we truly do have universal farmer care in our province, Speaker. That is going to make really help our seniors in getting the critical medications that they need every single day to stay healthy, Speaker, and we will continue to invest in their care. New question. My question this morning is to the Minister of Advanced Education and Skills Development. Speaker, in yesterday's speech from the throne entitled The Time for Care and Opportunity, the government laid out its priorities and, unsurprisingly, the work the government is doing in student financial assistance was proudly mentioned. Speaker, this government has transformed the way students access post-secondary education right here in Ontario by providing them with the financial support they need to complete their degrees and diplomas in an ever-changing economy. Can the Minister inform the House on what the government is doing to help post-secondary students afford the cost of higher education? Thank you. Minister of Advanced Education and Skills Development. Thank you, Speaker, and I want to thank the member from Davenport for this question and for her passion for education. Speaker, our government believes that attending college or university in this province should be based on a student's ability to learn and not on their ability to pay. And that is why, Speaker, we have completed the most ambitious transformation of student financial assistance in North America. Today, more than 225,000 students are getting their education without worrying about the cost of tuition, including almost 13,000 single moms. Speaker, with the new OSAP eligible students, including mature students and adult learners, will receive enough in OSAP grants to cover average tuition costs. OSAP is unique to a student's circumstances. About four out of five students from families who earn under $90,000 will be eligible for free tuition. Mr. Speaker, helping Ontario's students with their costs is part of Ontario's plan to keep post-secondary education. When I say thank you, Minister, you sit. Supplementary. Thank you, Speaker, and I'm glad this government is investing in Ontario's brightest by providing them with the financial assistance they need. Actually, last night, while knocking at doors in my riding of Davenport, I met a young fellow who had recently moved to Ontario from Alberta since this is where his girlfriend was able to find employment. Unlike what the party opposite suggests, we are open for business and we are creating jobs here in Ontario. And he was very grateful, Mr. Speaker, to be back in school to upgrade his education thanks to OSAP. And we know that the number of Indigenous students receiving OSAP has increased by 34%. While this government is working towards making sure that everyone in this province be able to access education and training so that they can find good jobs and support their family, some students still worry about their debt. Can the minister address the concerns of those students and tell them what the government is doing to alleviate their debt? Good question. Thank you, Speaker, and thank you again to the member from Davenport for her question. And the member is absolutely right, as we speak yesterday, at the core of the prosperity of this province is the skills and the talents of our people. And like the member has said, you know, when I speak to students like Manessa, a first-year journalist student from Sheridan College who took two years off because she was saving up for school, Speaker, with the new OSAP students no longer have to worry about the cost of tuition preventing them from pursuing their dreams. Ontario students graduate from the third-lowest-average student debt because of Ontario's robust and progressive student assistant program. In 2014, we provided students with almost $1.3 billion in grants and loans, and 70% of it was money that students will not have to repay. It is also important to note that OSAP loans are interest-free while students are at school and students have six months following graduation before repayment begins, and we're still making improvements to this great OSAP transformation, Mr. Speaker. Very good question. Member from Leeds, Grenville. Thanks, Speaker. My question is for the Acting Premier. Can the Acting Premier tell this House which logo the government spent $650,000 for? Is it A or is it B? The member knows that that will be considered a prop and it's not to use it again. Acting Premier. Mr. Speaker, the member opposite is doing gimmicks. His new leader wants to promote cannabis in grocery stores and corner locations, putting young people up in harm's way so, Mr. Speaker, the member opposite is trying to make a mockery of the tremendous amount of work that's being done to safeguard young people to provide proper enforcement. Member from Renfrew, Nipissing, Pembroke is warned. We are committed to ensuring we provide that safety, to ensure that we provide health promotion, to ensure our society is protected from the illegal market and the illicit market that now exists. The branding is not about a logo, it's a holistic approach to looking at the ways to control the distribution of marijuana and cannabis and recreational and medicinal in our communities. We're going to safeguard our customers, Mr. Speaker, not enough of their mockery. Thank you. Again, Speaker, back to the Acting Premier. Speaker, one of those logos cost this government $650,000. The other logo was created in about a minute by one of our staff using Microsoft Word. When this government has the audacity to claim there's no waste in this government, I'm going to remind them about this logo. We have seniors that can't find a long-term care bed. We have patients, Speaker, who are in hallways because of this government's hallway medicine. We've got children that are waiting for mental health services, and they've got $650,000 on a logo. Speaker, how can this government justify $650,000 on a logo? Very smart not to look at me. The branding of an organization like the Ontario Retail Corporation, the cannabis stores is more than just a logo. It's more than just a banner on the wall, Mr. Speaker. Not that time though, it was him. If there's a test to be made, I'll take it to the next level if you really like to. And we'll get into naming. Finish, please. The costs involved will include branding, it will include supports for the distribution and the supports for the actual content within those store locations and the member opposite is just being reckless. They're being reckless with something as they're laughing, Mr. Speaker, because it's a serious matter. We're talking about the distribution of cannabis in our communities. We're talking about stopping the illicit market. They're laughing at that. We're going to protect the people of Ontario. Thank you. Thank you, Speaker. My question is to the premier, today in Ontario one out of three workers is working without health benefits like basic dental care and that number is growing. More and more people in Toronto are finding new ways to work. They've found new opportunities as independent workers on contract or freelance. But they're living with stress, worry and even pain because they don't have the model of health benefits that work and new ways that they work. Why does the acting premier think that freelancers and people earning a living in the gig economy should be expected to work without health benefits like basic dental care? Thank you very much, Speaker. I want to start by thanking the minister of labour, my colleague from Oakville for the tremendous amount of work he has done in making sure that we do bring fairness in our workplaces. The entire work that he did with the expert panel that consulted Ontarians over two years across the province with the development of Bill 148 Speaker was exactly designed to ensure that we modernize our labour laws and our employment standards laws to deal with the increased precarity of work in our province so that more people, speakers, people who are maybe independent consultants or work, are self-employed have the kind of safety and security through our employment laws possible. We need to of course build on that but there is a recognition on the government's part and that is why we thank the NDP for the ideas they're bringing forward we will continue to invest in strengthening the public health care system. Supplementary. Thank you, Speaker. Again to the acting premier and maybe this time an answer. New Democrats believe that every worker should have health benefits full-time and part-time employees need benefits. So do temp workers, freelancers people on short-term contracts the self-employed every worker in Ontario should have health benefits no matter what you do no matter how you work why doesn't this acting premier agree? Thank you. I think we are agreeing that these are very important and they're good ideas that we need to look at Speaker. We will as we said through the speech from the throne yesterday we will work towards strengthening our public health care system making sure that these important programs are there and the proof point exists is around the work that we have done on OHIP plus everybody said cannot be done for the very first time in the history of Canada Speaker in fact the first jurisdiction in North America have now provided for free prescription medications for our children and you until the age of 25. One million prescriptions speaker has been issued as a result of that but we are not stopping at that speaker. We are as premier announced earlier are going to expand OHIP plus to our seniors as well people who are age 65 so that they can also get prescription medications 4,400 prescription medications through your charge Speaker. Thank you Speaker. My question is for the minister of the status of women there is remarkable time for women in this province. There is so much momentum for change and I know that we are working hard to create fairness and equality for all women in Ontario however we know that indigenous women in this province face unique challenges and that is not acceptable indigenous women are disappropriately affected by violence and face even greater barriers when it comes to employment in fact indigenous women earn 25% less than indigenous men and 43% less than non-indigenous men. Like all women in our province they deserve to feel safe and empowered wherever they live we must take action to confront and eliminate the root causes of violence and ensure indigenous women have every possible opportunity to create their own food. Speaker could the minister please tell us what the government is doing to help improve the lives of indigenous women and girls in Ontario. Minister of the status of women Thank you Mr. Speaker and I want to thank my colleague for that important question Speaker as the minister for the status of women I'm ready to work to confront and eliminate the root cause of violence I'm committed to working hand in hand with the indigenous partners and the work is underway We've consulted with over 200 agencies indigenous partners and survivors to inform it's never okay Ontario's strategy to end gender based violence with an investment of close to up to $242 million This strategy will expand the Child Witness Program to offer individual counseling and support to indigenous body services and emergency shelters it will help agencies respond to greater demand for appropriate services and counseling for indigenous shelters and healing lodges and speaker this month we have also launched the then now next Ontario strategy for women's economic empowerment It will expand our building Aboriginal women's leadership program so the indigenous women across the province have access to leadership workshops and supports for better opportunity Thank you Thank you to the minister for her answer The legacies of colonialism discrimination and institutional racism perpetuate behaviors and norms that lead to violence against indigenous women and girls speaker first nations Métis, Inuit and urban indigenous organizations are unanimous in identifying violence against indigenous women as a priority issue in their communities it's essential that we work together to develop and deliver policies and programs that put an end to violence against indigenous women and girls just this past week Ontario released its second progress report on walking together Ontario's long term strategy to end violence against indigenous women Minister can you tell us more about how our government is working with indigenous partners on this very important issue Minister Minister responsible for indigenous relations and reconciliation Minister of indigenous relations Thank you speaker In 2016 Ontario was the first province to launch a dedicated strategy to end violence against indigenous women The strategy was walking together and our 2016 budget committed a further 108 million dollars to initiatives under that document This strategy was designed in collaboration with indigenous partners through Ontario's joint working group on ending violence against indigenous women And this week I was honoured to co-chair the very first ministerial committee which brought together non-government indigenous partners to guide to help guide the implementation of that strategy Speaker we value the input and advice of indigenous partners Speaker reconciliation is more than words it's about action and it's a shame that both parties opposite opposed our 108 million ending violence against indigenous women But our government we will continue our efforts to take action with our first nation Thank you Thank you Mr. Speaker My question is for the acting premier Yesterday's speech from the throne your government talked about protecting automotive, steel and agriculture workers from unfair US trade policies but conspicuously absent from the list were our forestry workers This in a speech only days after the US Department of Commerce announced duties of up to 22% on uncoated ground wood paper, newspaper newsprint and paper for book publishing This on top of the up to 6.5% countervailing duty imposed in January Speaker this duty is based on an investigation into catalyst paper of British Columbia because catalyst was allegedly found to be dumping the Ontario pulp and paper companies that were not audited are assumed to be dumping of the same rate Speaker why did this government fail to mention forestry jobs in the speech from the throne Is this yet another indication that Northern Ontario is not important to this government Minister of Natural Resources and Forestry Mr. Natural Resources and Forestry Thank you very much Mr. Speaker It's a pleasure to rise to describe the role that we are playing in supporting the forestry in Ontario Indeed we are worried about what's going on in the protectionist attitude of the US and as you know our government has done a lot to spread the good word and protect the forestry against this protectionist attitude I had the pleasure of meeting the rare and near people company recently to talk about the struggle that they have in responding to this protectionist agenda from the US we have a strategy to continue to negotiate with the help of the federal government the way in which we can resolve this long standing disputes where we have been successful in the past so we are helping that we will be able to continue to do the same Thank you Supplementary Thank you Mr. Speaker One of the companies hardest hit by the duties will be Rainier, formerly Tembak the government says that people are important so what about the 815 people in capes casing Cochran and Hearst who work for Rainier people like the 57,000 people who work in the forestry sector in order for these people to keep working the forestry companies will need help to survive the 4 to 5 year legal process that comes with the US trade dispute why isn't this government standing up for these people and their jobs in the forestry sector what will the government do to save these jobs that are so important to Northern Ontario Thank you I'm very pleased again to rise about the work that we have been doing in the forestry sector for the last several years it's been a pleasure to meet with the forestry sectors and talk about the myriad of programs that are there to help them there are programs to help them build roads to support them in that context we have also helped them recruit appropriate employees which is one of the issues that was raised which is the shortage of skilled workers that they have indeed the forestry sector seem to be progressing and wanting to have more access to more lumber we are cooperating with them and ensuring that they are maintaining their forestry I'm very proud of the fact that many of them have sustainable forestry in Ontario makes us a leader in the world in terms of sustainable forest management this continues to be a priority for our government to support their workers and Northern Ontario I've had the privilege of meeting You have a question? Thank you Speaker People in Northern Ontario deserve access to health care in our own communities communities in the north including who too please to the acting premier we shouldn't have to drive for hours on end to see a dentist workers shouldn't have to live without the health benefits that their families need and seniors and Aboriginal communities and Indigenous communities in the north living on fixed income costs of hydro shouldn't have to go without the dental care they need because they can't afford it just the other day a senior in Elliott Lake was told it would cost her $5,000 to repair her teeth and gums but there's no help available everywhere everyone in Northern Ontario deserves better we need more public dental clinics in our community health centres and Aboriginal health access centres more mobile dental buses visiting our communities the NDP has a plan to do the acting premier Thank you very much Speaker and again thank the NDP for coming up with some good ideas as to how we can strengthen our health care system and their suggestions on dental care and I hope Speaker as I've been saying earlier that we are doing exactly that by creating programs like OA Plus now what would be nice Speaker when we do introduce programs like OA Plus that NDP actually supports those programs by voting for it which unfortunately not the case Speaker as I said earlier we're going to be further expanding OA Plus by including senior 65 and over that is going to result in $240 a year saving for our seniors not to mention access to 4,400 prescription medications and our seniors rely on so much to keep themselves healthy Speaker that is the kind of investment that we're making in the care for Ontario and I asked the member opposite to stay tuned for the budget to see the kind of things we will do to further enhance care and I hope the NDP will support our budget Thank you Today in the Speaker's Gallery we have some special guests of mine and friends Father Mark Curtis Pastor Dan Rogue and a friend of mine a constituent of mine and an uncle to one of the members in this House Hockey's favorite hockey dad Walter Greski the Minister of Innovation Research and Science on a point of order Thank you Mr. Speaker with it about 10 minutes Spring is coming to Ontario and there is no rules the Persian New Year about half a million Ontarians and Canadians there in fact happy no rules to my colleagues at this chamber and to all Canadians to celebrate for you Thank you Member from Ajax Pickering on a point of order Thank you Mr. Speaker as most of us will not be back till 3 o'clock this afternoon just wanted to remind everybody right up front that there is a reception being hosted by MEAO in the committee room 228 at 4.30 this afternoon thank you for your flexibility Mr. Speaker there being no deferred votes this House stands recess until 3pm this afternoon


of a rough patch offensively until that double in the third inning what adjustments did you make at the plate coming into tonight I was just getting in my head it wasn't really making adjustments it was just having confidence in myself I kind of got away from it being me and you know a lot of the guys picked me up and I do just keep going keep going it'll come around and it'll finally feel good to you know kind of get hit some hard and you know kind of open the game up a little bit for us so you know I credit my teammates for you know believing in me and have a confidence and you know it's part of it there's gonna be ups and downs but you just got to stay the path labor tour is just the second Yankee in history to hit three home runs in a day at 22 or younger the other Joe DiMaggio what did you think of his day three homers in a day is pretty fun um he's a stud man I mean he's probably coming in who he was and you know he's a rookie that you can't date last year and he's a fun player to watch and you know he does it defensively too which is amazing and you know we need him right now and he's coming up and big for us and you know credit to him he's a stud man you had a great view of Domingo Herman at first base what made him so tough he's pitch like an all-star right now I mean I know that curve ball has been effective and he's spotting off his fastball it's pretty impressive after you know he's doing that what eight or nine times in a row his quality start after quality start and you know a lot of injuries he stepped up and he's becoming one of the better pitchers in baseball right now were you overly impressed by that seventh inning in particular he got into trouble but managed to settle in and get out on skate yeah because he kept you know getting behind he walks a couple guys guys are getting little hits off of it and you know when it came down to the moment we needed a big pitch he did it and you know that's a something that's you know for a young guy to do that it's pretty impressive so I'm super happy for him. Luke thanks for the time. Thank you.


Live from Las Vegas. It's theCUBE, covering ServiceNow Knowledge 2018. Brought to you by ServiceNow. Welcome back to ServiceNow Knowledge 18, theCUBE's live coverage. We are theCUBE, the leader in live tech coverage. I'm your host, Rebecca Knight, along with my co-host, Dave Vellante. We're joined by Jason Scott-Tagger. He is the head of business technology support at World Pay. He's direct from London. So welcome, Jason, to the show. Good to be here. Good to see you again. So first lay the scene for our viewers. Tell us a little bit about what World Pay is and what you do. So World Pay is the largest payments company in the world. So it's a hidden gem that not a lot of people know about. So recently we merged with Vantiv, which is a huge in domestic US, and World Pay is very large in the rest of the world. So it was a marriage made in heaven. We're what's technically known as a merchant acquirer, which is a fancy way of saying we take credit card payments. And we do that for both online or in the store, putting your card in a machine. So billions of transactions a year. And what's your relationship with the banking infrastructure around the world? How does that work? So the banks issue credit cards and your relationship as an individual is with the bank. So you pay your bills to the bank and have that transaction. We look after the merchants. So we're the ones that do the services we quaintly call the merchants still. So for the shops and the traders, we have that relationship. And basically the transactions then go between the two. So individuals to the bank, bank to us, us to the merchants. And we just aggregate that. Because even if you're a large company like Costco or Google, you don't want to have to have a relationship with every one of the credit cards, let alone every one of the banks. So we aggregate that. So tell us about your service now journey. When did you start using the platform? So service now, we're on our third year now, I think with service now. And it's been explosive. It was a quite seamless transition. We were really pleased with the previous platform we were on, how we moved over. And we slowly added to it. We slowly turned on other modules, other functionality. And it's just become ingrained in our day to day IT operations. It was simpler because you had had other processes in place. You didn't have to rip and replace those processes and skill sets. We took it as an opportunity to do best of breed. So there were some things that we carried over, but we took the opportunity for a clean start as well.  We did that for a lot of it. And that was quite refreshing. And you know, it was quite cathartic in a way that we could make that change. But then there were some bits that worked really well and were ingrained in our business process. So we had to carry those over. But we found it easy to do a mixture of both. And you carried those over in the form of custom modifications? Some, not a lot. We tried to stay as much out of the box as possible. So how does that having some custom mods affect your ability to go to subsequent releases? I think it's fair to say that ServiceNow is one of the easier platforms to upgrade. I probably shouldn't say that. They should be doing more work to make it easier for me. They're a bit of a giant upgrade. But compared to some other platforms we have, even cloud ones, it's not the hardest. It's not the worst. However, we've tried to stay close to the box to make it even easier. We want to stay, you know, N plus one and no more. And when you're coming out with a major upgrade twice a year, that means we've got to factor that into our roadmap. But we do. We make sure that we try and stay up to date. So where are you now? You're in Jakarta. Jakarta, okay. Yeah, pretty current. Yeah, only just like, sorry. Okay, but we heard a lot about Madrid today. Yeah. Which is Q119. And a lot about DevOps. So talk about, it was very good that the DevOps 101 that Pat Casey gave. I'll give my version of DevOps 101, if I can.  They'd throw it over the fence to the ops guys and say, here, deploy this. And the ops guys would go to deploy and they say, this thing doesn't meet up to our enterprise standards. It doesn't have the security and the governance. So they go in and they hack the code and variably break it. And then they go to deploy it and it doesn't work. And they go back to the developers and say, your code doesn't work. Then the developers say, it won't work when I gave it to you. And you get this back and forth, back and forth, back and forth. So DevOps consolidates that into a single programming environment. That's good. I appreciate this. Infrastructure is code. So that's my version. Casey gave a much more eloquent description, but what is DevOps to you guys and how are you applying it? So we've got two major competitive drivers in the market. One is scale. So we're the largest payments company in the world. So we need to leverage that. We can operate in most countries of the world, take most currencies. So that's a scale thing that we try and leverage. Scale tends to lend itself more to waterfall kind of traditional projects. The other competitive pressure that we face is from small fintechs startups that are nibbling away at our ankles for niche products and new services or disrupting the whole way we do payments, you know. Will there be banks tomorrow? Who knows, you know, the whole way could be disruptive. That innovation lends itself more to a DevOps kind of or at least an agile form of development. You want rapid prototyping, kind of trying things, seeing what works. So one of the things we've been struggling with at WellPay is how can we foster more of the DevOps whilst not endangering the traditional kind of waterfall that we need to do. The vast majority of our development is done agile, but hardly any of it is DevOps. And a lot of people confuse agile for being DevOps. And agile is just the dev part of it. It isn't the ops bit of it. So where's the ops in DevOps? What we did, do you just outline, you know, classic reasons why people might want to do that and having a single team owning something all the way through the life cycle? What we've done is we've tried to separate out different layers and kinds of services to allow that to happen. So with scale, you have to have one level one.  So you have one front door. What you need to do is you need to try and have a high first time fix. That's cheapest and that's most best experience for the end user. So we aim for 60, 70% of issues to just be killed at that front door. That's the aim. After that, we then put a lot of work and effort to make sure that we had a business oriented, service oriented CMDB. So we worked with the lines of business to describe well pay and what we do in a way that they understood and the IT understood. And then we translated that into a service management language in the CMDB. Once you go past that level one, the level one know they can't fix it. They know what's broken or they're pretty certain what's broken. They will put it into the right service line. That level two is still run only. So we split the dev and the run at that level two. You're aiming for like 25% of things to stop there. That leaves only about 5% of things that would ever go wrong needing to go to a third line. That third line we refer to as technical services. So you've got business services in the middle at that level two that the business would recognise and they consume or our merchants would. The technical services at the third line are the components. They're the building blocks that we use to make those business services. And those are where we start doing the DevOps. Another word for it is microservices. So microservices, we have components, centres of excellence in both infrastructure, so a virtualised platform or applications. So a fraud module or a billing module or authorisation module. And those teams, because they're only getting 5% of things coming through to them that are wrong, they can cope with being small teams that do both the dev and the ops. And that makes it feasible. And we're fostering that and we're starting to get live services that are being supplied in that DevOps manner. And that means that that can grow as it succeeds or fail as it doesn't. And it's not endangering the huge machine that is the rest of the organisation.  Is that right? And then kind of the new stuff, where you don't mind breaking things, you're applying agile and DevOps. Exactly, and that's what we're seeing is that that then what succeeds and what the ways of working or the particular needs that that microservices is addressing, if they're successful, it feeds it, it waters it and they do more. So the teams that are going live with some of these microservices, if they put enough effort into making it resilient, doing the non-functional as well as the functional requirements, which is a DevOps thing as well. So you make something and you get it right first time. So it's not breaking all the time. They can then have spare cycles to go and do other sprints where they're building the next thing. And what we hope to see over time is that we will have a larger and larger proportion of the components that make those business services being supplied in the DevOps way. And that is also complementary with going to cloud services because they're just other building blocks. They're just components that you use to put together something. You saw Pat Casey and CJ decide they showed a little leg today on Madrid. They basically developed DevOps capability for their own purposes and they're going to release it in Madrid. The problem they're trying to solve, if I understood it, was you've got 500 DevOps tools out there and there's complexity. Did that resonate with you? Is that something you'll adopt or are you comfortable with your DevOps tools? No, we're keen and eager to adopt. Well, I'm an IT ops guide by trade. That's what I've been doing for the last 20, 30 years. And, but I'm not afraid of DevOps. I love DevOps. DevOps means faster delivery with more control. It's automated ITIL. And what the ServiceNow roadmap is giving me is a way that I can continue to be the air traffic control for IT. I want people to come to me and my team and say, where are we at? What's moving where? And if we get the hooks into ServiceNow, into all of those DevOps tools, the names are up there, the Jenkins, the Chef, the Puppets. If we get the hooks in, then it expands more of the kind of PMO work that we almost do as well. So instead of talking about just a single change ticket or a release that's happening here, we can go that train in the safe framework or that sprint over there that they've got to this point. They're in testing. They're about to release this. Actually, I can tell you the features that they're proposing will come with this because that's hooked in. So that's the dream, that's where we want to get. Because we want to facilitate more of this happening within our development community. So from a legacy talent standpoint, are you more DevOps or are you OpsDev? Me personally, me personally I'm OpsDev. But it means for your organization. Was it kind of retraining the Ops guys to think more like devs, or was it kind of jamming the Ops piece? We've got a challenge with both. The real success that we've had so far has mainly been Greenfield. We've set up teams from scratch with the purpose of testing out DevOps as a theory and it's worked brilliantly. Now though, the bigger struggle is how do you get existing teams? We've got hundreds of developers in squads. They work in an agile, but they do pure dev. They build it and they hand it over and then they're on to the next thing. How do we mix those teams? How do you get multidisciplinary teams that have both the operational knowledge as well as the development? And that's a cultural thing as well as the tooling. Tooling helps. If you get nice tooling that makes it easier for them to operate in a particular way, that's a big important thing, but it's only half the battle. You've got to get people thinking in a slightly different way. And that's true of the Ops people have got to think more of the life cycle. How do they feedback what's working and what's not into the next development cycle? And the development people have got to think about what happens once they let it go. They've got skin in the game now. It's going to come back and bite them. If they didn't do it well, if they didn't put the dashboards for the support people to see how well it's working, then the support people are going to be banging on their door to get it. So it's a cultural thing as well. It's a cultural thing. I'm going to ask you a business question. You referred a little bit to disruption before. You talked about banks and the future of banks. Do you think, and you're very tired into the banks, obviously, do you think, and I wonder if there's a discussion inside the organization that traditional banks will lose control of today's payment systems? Well, arguably they're not fully in control of it today anyway, and so that's not meaning that they're not in control of what they are to do, but they don't own the payment process end to end. But they own the consumer. They own the consumer relationship, yeah. And that's going to be disrupted in the same way that the way that we take payments at the other end of the life cycle is disrupted as well. Contactless, blockchain, these kind of things mean that it's not going to be the same. However, you're not going to get rid of large organizations overnight because what is also increasing day by day is regulation, security requirements. You want to know that your card's going to be safe. You don't want, if you're going to use Apple Pay or a new contactless technology, you're only going to do that if you know there's no danger of you losing money by doing it. So have that certainty and to meet the regulators' requirements, you need organizations like WellPay looking after the merchant's interests. You need organizations like banks looking after the individual's interests. So I think, unfortunately, it's not a sexy answer but I'm afraid that they're not going to disappear overnight, they're adding valuable service. A lot of barriers to entry to those Vintech startups that are nibbling at your coast. It's changed dramatically in the last five years, 10 years. So what on earth is going to look like in the next five or 10 years? Bringing it back, that's why I think innovation is so important. We need to be trying to stay ahead of the curve. We need to meet the needs of our merchants so that they can get as many transactions as possible successfully. And we need to do that at the lowest cost possible. So that's all about innovation. Innovation is hard to do top down. You've got to find ways of fostering it bottom up. We've got great leadership top down. This is where we're going, but actually the way that we're going to get there is down to the troops, it's down to the people on the coal face. So, when did you buy your first Bitcoin? My first Bitcoin, I bought Bitcoin about four years ago. So, yeah, I've done all right, it's paid for a holiday. There you go, that's good for you. Well, Jason, thanks so much for coming on the show. Thank you. It's great talking to you. I'm Rebecca Knight for Dave Vellante. We will have more from ServiceNow Knowledge 18 just after this.


The House of Representatives has called for a full-scale investigation into the last-scale distribution and sells of substandard harpic, hypo, and other non-effective disinfectants into the margin market to unsuspecting customers. In a motion sponsored by Honorable Serges Ogung from Adostate, Atlanta, the lawmaker in his argument called for an investigation into the activities of any authority executing or administering the quality of toilet clean disinfectants used in Nigeria. The motion was supported with various amendments and was passed by the House. The House is concerned that toilet clean disinfectants such as harpic and hypo used in most households in Nigeria are ineffective, poor quality, and live most of the desire. The House is worried that despite the poor quality of these toilet clean disinfectants, there are several television-sponsored advertisements that are misleading unsuspecting members of the public who rely on such adverse product information to make purchases. The House is alarmed that most Nigerians utilize these disinfectants in cleaning their homes, offices, hospitals, churches, and mosques without getting the volume of money spent in purchasing such products. Please do subscribe to our YouTube channel and don't forget to hit the notification button so you get notified about fresh news updates.


Hi everyone, Joe for Jaspy's casebreaks.com doing a quick little cello pack break number 48 for the basketball mixer Which will what should happen tomorrow? I think at the end of the break. I'll re-randomize everybody's names the top six right here You see right there We'll get we'll get spots in that mixer. So but let's do the break first. There's all the names There's all the teams all the names right there. Let's roll it. Let's randomize it two and a five seven times for each list and Seventh and final time after seven we've got the x-line down to Ryan seven times for the teams and seventh and final time Bucks down to calves Here's how it all shakes out Mike tower with the pelicans. Here's the rest of the list and see on your screen Rob with the gris nice All right, so let's alphabetize by team Let's print. Let's rip Just a pack break numb. I'm assuming no trades on this Let's open for like a Zion silver would be kind of cool out of these Salo packs. What about the red white and blue? Isaiah Roby rookie red white and blue not bad Dallas Mavericks Chris with that one. All right now Thanks Let's grab all the names here New dice roll on this one and the top six after Ten top six after ten we'll get those mixer spots. What's that mixer called? What are we calling that mixer? That is the 14 box MBA Jam mixer. He's heating up. He's on fire ten times top six and Tenth and final time after ten top six. Thanks everyone who gave this a shot really appreciate it and the top six Congrats to Ryan Matthew Rob, Anthony Brandon and Ryan Ryan Smith the two spots in there. There you go We'll put that little rooftop symbol next to your name and we'll put CP 48 sell a pack 48 next to it so you know that you got it in this particular break. Thanks for watching I'm Joe. I'll see you next time. Jasper's case breaks.com