Welcome to the Fiji Symposium 2019 in Cairo, Egypt, where I'm very pleased to be joining the studio today, Mr Ahmed Dirmish, who is the Policy and Ecosystem Specialist for the United Nations Capital Development Fund. Ahmed, welcome to the studio. Great. Thanks for having me. Now, I'd like to start off by talking a little bit about digital financial services, which is obviously very much what the topic of conversation is here. I wanted to ask you what will it take for the world's poorest people to prefer digital financial services over cash, and will digital financial services be enough for this to happen? Great. Thanks. I think the most obvious answer is it has to deliver the equal amount of value as cash does. Cash is very convenient. It's accessible. It's familiar. It's been used for millennia. It's going to be hard to change, regardless. So I don't think we can expect digital to be better just because you and I might use it, right? So I think the ability for digital products to mimic cash at a minimum are required, but we do see examples where on the surface it seems to be the same, and there isn't that take up. And I think what we might find in the future is that the link of digital products to more social context, right, where we have improvements in how people communicate in terms of frequency, in terms of reliability, and the ability to pay easily as I'm having a conversation with you about a deal we're making might be that component that drives use of digital. There are a lot of other behavioral and sort of product design regulatory components to it, but fundamentally I think it really links, it will accelerate for poor people if we can link the digital service to the functions of cash, but connected to their social experience, their economic experience, and their lives. And if one can build trust as well I suppose? Well fundamentally, I mean if you want to link trust to that social connection as the glue, right, I'm making a deal with you in terms of business, it's because I have some trust in you. If you are my brother-in-law and I'm lending you some money, I expect some repayment, there is some trust there. So I think it's a good point, maybe a proxy for social value is trust. And if digital can drive social value via trust, then we might see more uptake. And what innovations do you think are required in terms of, we talked about regulation a little bit there, in regulatory collaboration to create an enabling environment for digital financial services? So I have a bit of an issue with the framing of the question, right? I don't think we need to innovate around regulatory collaboration, frankly. I think regulators have collaborated for generations when they've had clear problems that they need to tackle together. Now the problems we are looking at might be innovative in nature. But I think if we can increase the character of communication and by what I mean by that is that if we're creating replicable space for dialogue between regulators where it's safe. So I can present my bias as say a telecoms regulator and I can present my bias as say a financial sector regulator. And if we can put those honest points on the table, I am concerned about the risk of this product in this way, then I think we'll see greater degrees of collaboration. Now the space that that happens might have to be more innovative than the past, right? Conferences might not do, we might have to go more of a workshop model, etc. But I would leave that to the local environment to decide. I don't think we need any grand innovations in terms of regulatory collaboration. We probably just need to be more focused about what we talk about and honest about how we talk about it. Because each region would have its own particular needs and requirements. Absolutely, and the problems will be different. I'd like to put a statement to you and ask for your perspective on this. An unintended consequence of a digital finance-led financial inclusion program is that it can lead to greater financial data inclusion but not necessarily increased financial inclusion. Do you agree with this statement? I think it's true. I think financial inclusion and data, the correlation is not necessarily clear at the moment. As a consumer, you and I probably don't know how to leverage our data.  In fact I have to acknowledge when I give it away for free. Until we find a way where a consumer can really be empowered to use that data to improve how they use a service, then I think we might actually see two tracks develop. Those who have some basic financial services and are data included, so they get access to some of that, and others who are excluded because they refuse to play the data game. I think that is going to be a concern and it gets back to our earlier question about what digital services are going to, what are needed from digital services to compete with cash. I guess we had yesterday here was talking about the fact that our social media interactions are actually going to be measured and are going to be influencing our data, our financial profile. What would you say about that? I think that's true. I wouldn't necessarily focus on social media alone, but I would say our social construct does affect how we use it. I want to know that whoever I'm working with on the other side of this deal isn't going to have access to all of my information either as you as my counterpart or the financial institution who is representing you as part of this. If I'm making a payment to you but then your bank gets all of my data, if I'm not aware of that then we have a problem. Then that could break down the trust in that transaction. I don't want to work with people who bank with that financial institution. If that happens and with the rise of social media and the capacity to send that message quickly, hey, if you work with bank X in this region, don't do that because now they're selling your data, which is why you're getting all these robo calls around the election, then that's going to cannibalize your market. So I don't know if we are really thinking through those consequences yet. It works both ways. It works both ways, exactly. Well thank you very much for joining us today. Thanks for having me, I appreciate it. We look forward to catching up with you again in the future. Great, thank you. Thank you.


This video will help to introduce the idea of Bayesian games, which is a new game representation. So here I want to think about auctions. Now, canonically, when we think about auctions, we think about something like this wood cutting from 1885, showing the auction of tea in Melbourne, Australia.  But auctions are a really practical thing. They really are quite important in the world, and they're used for a lot of different things. Here's an example of a much more modern auction. This is an auction of bluefin tuna at a fish market in Tokyo, and you can see this is from 2008, and auctions are used to sell fish because fish spoil quickly and their value changes quickly. So it's important to find a way of determining what the prices should be on a day-by-day basis. Here's an auction by the US Marshals Service selling some horses that were seized by somebody who was convicted of embezzling money, and so the US Marshals got a bunch of guys in cowboy hats to round up this person's horses and sell them off to recover some of the embezzled money. Again, you can see why an auction might be used here, because the value of something like a horse is pretty unclear. It depends on supply and demand. It depends on intangible things like the value of the horse, the number of other good horses on the market at a given time, and so on. Here's yet another auction. This is an auction of rugby players, presumably only for a limited time. And again, you can see why an auction might need to be used, because it's pretty unclear what this guy would be worth. Of course, not all auctions happen in person. Here's a famous auction that occurred on eBay a few years ago. This was a situation where a woman in Florida was eating a grilled cheese sandwich that she had made for herself. You can see a picture of it right here. And she took a bite out of it, and then she was amazed to discover what she considered to be a perfect likeness of the Virgin Mary in the shape of the burn mark on the grilled cheese sandwich right there. And so she was so amazed, she decided that this was a religious relic. She stopped eating the sandwich. And like anyone would do if they discovered a sign from God, she posted it on eBay to sell to the highest bidder. This is kind of interesting, both because it's ridiculous, but also because it goes to show how the internet allows auctions to create markets in places where they really wouldn't have existed before. So if this had happened before the internet, it seems pretty clear that this woman would have had a hard time finding a buyer for her grilled cheese sandwich. But you can see that when I took this screenshot, the auction still had almost four days to go, and already the top bid was 7,600 US dollars. And this really was not a hoax. This was an actual auction. It was covered in the news. So that's kind of an amazing thing. It goes to show the power of auctions to match up buyers and sellers. Here's the last auction picture I want to show you. This is what's called a silent auction in a charity auction. So what's going on here is there are actually two different bundles for sale. So there's a gift basket here for sale, and all of the people who are interested in buying it are able to go up and inspect it, decide what they think it's worth to them, and then they write a bid. They write their name and amount that they're willing to pay on this sheet of paper here. And the reason that I think the silent auction is particularly interesting is we can really see how this might look like a game. We here have a well-defined action space.  And at the end, presumably you don't write down a number that is worth more than the gift basket is worth to you. At the end, if you have the highest number, you win the gift basket. You realize an amount of utility which depends on how good the gift basket is from your point of view, and you pay whatever amount it is that you wrote down on the piece of paper, which is presumably less, and you get the difference as your utility for having played the game. So all of this looks like something we can really model in the context of this course, and if we realize we can model the silent auction this way, we can probably see that we can model the other auctions that I've just described in this sort of way as well. However, there's something really critical about the case of the silent auction, which is different from the games that we've talked about in this course already. And that is that when I want to reason about what other people will do in this game, I need to think about what they think the gift basket is worth to them. That's going to be something very important to the way they choose to act in the game. And critically, this is something that will affect their utility, and it's not something that I know. And so this is a case where I'm not quite sure what other player's utility functions are, even in cases where I can imagine what all of the actions taken in the game are. So this is a different sort of setting than we've ever looked at before, and hopefully you can see that this is really necessary to model the case of auctions. It's really fundamental to an auction that I'm not quite sure what the good is worth to all of the other participants in the auction, and that fact is really critical to my strategic reasoning in the auction. So Bayesian games are a formalism that allows us to model this kind of uncertainty, uncertainty about the utility functions, and this week we'll go into Bayesian games in more detail.


Hello and welcome to Exchange for Media. Today in our mom boss series, we chat with a super mom, Sujata Thuvedi, who's been in the business of media planning, buying and research for over 24 years. She's presently the Chief Investment and Trading Officer at Amplify India at Dentsu. Welcome to E4M Sujata. Thank you. Thank you so much, Aditi. So earlier this month, we had Mother's Day. One day is definitely not enough to celebrate amazing mothers and also to tell their amazing stories to our viewers and readers. So we at E4M decided to dedicate this entire month to the amazing moms who are making a mark in their professional lives as well as coming best mothers.  Thank you so much, Aditi. So to begin with, I would like to know how many kids do you have and how old are they? Oh, I have just one lovely daughter. She's going to turn 18 this year. Wonderful.  So, you know, the journey of being a mother and a working woman in a nuclear family, especially in the industry that we are in, irrespective of Dentsu or any other agency. This is my 24th year in the industry. It's not really easy.  And that, you know, really takes away a lot of our energy. And yeah, so with long hours in the offices earlier and now even post the COVID thing happened while we are on the machine at home also, you know, the challenge continues. We never have enough time with the kid. So that is something which kind of, you know, overweighs your emotions. And over the years, that's been the most difficult thing. But, you know, I started feeling lately, you know, as I've grown older and with my kid growing up, I realized that it is more critical to spend quality time over the years. And hence, I've made kind of a truce with the guilt that I used to have. And I also feel that, you know, we need to work and plan whatever we should in the industry. And it really helps us to think pragmatically. So we can plan our days ahead and we can prioritize what needs to get done so that we can take out some time with the kid. Also, I've been very vocal, you know, throughout these years in asking for help. For example, you know, whenever I've needed support, I've called up my immediate family or, you know, friends, relatives to an extent that, you know, I've also called my friends, my daughters, parents to support sometimes when needed and after travel or I'm working late. So, you know, those kind of things have to be kind of used to your best benefit because it's otherwise very difficult in the industry because we work late hours a lot. Right. So if I ask you, has the idea of success for you changed after you became a mom? Yes, of course.  Patience and forgiveness, empathy and compassion, all these come naturally to us now. So success to me after 18 years of motherhood is no more about a designation. It is more about setting an example in terms of resilience, honesty, integrity, loyalty, sincerity. It is more about her recognizing and looking up to the values that I follow without, you know, me talking much about it. So everything is perishable. And, you know, as you grow older with your children, you realize that, you know, these intangible things are what are critical and it's important to imbibe these values amongst them. So being a mom, I think these little things matter a lot more and they're much more taller than the tangible designations or money, you know, all those success don't matter. What are the values we're able to imbibe in them really matters? Right.    So it's a complete different high and also each day there is so much that gives, you know, teachers knowingly or unknowingly. It is a different thing altogether. That's right. And I think my last question now to you is what advice would you like to give to career oriented mother? Never give up. You know, the universe is always there to support us. If we genuinely want to work, never hesitate to ask for help, whether at the office, home or neighborhood, please do not overload yourself and with the burden that, you know, you're a superwoman, you know, the washing of clothes can wait. There are so many temporary house helps available today. In fact, our days, there was no Swiggy Zomato, but today you do have Swiggy Zomato to manage your meal. And you don't have to do everything, please.  So do look up to, you know, the women like there are so many mentors around there are so many people who've been working for years, learn from them. So I have had the privilege of working with some of the amazing moms in my industry. And I feel there's no depth of these inspiration and mentorship that we look around. Also talking to fellow mothers and seniors in your office gives a lot of strength and direction. And most importantly, you should not give up the jobs which have worked so hard to get. Be very strong mentally and emotionally. There are bad days, there are tough times. But when the going gets tough, only the tough get going, right? Absolutely.  Thank you for joining us. And we wish you all the best. Thank you so much, Aditi. Take care. Thank you.


Hey guys, this is UVFT. This is another one that was brought to me by Bilal. He's been right up at this point, too It's been as high as eight cents Come back down to around two cents right now three four UVFT and VYST both work very closely together and He's actually been buying both and making killing on both. So I wanted to bring the bolt your attention VYST up 18% today right now and UVFT at three four Another penny stock that has huge potential huge upside and I think we could see them go much higher So put on your watches put on your radar stay tuned only members of rich TV live get access to these pair picks first Thank you guys for being members. I appreciate you guys and gold members get access to the picks first Silver members get access to pick second and bronze members then get access to the picks Thank you guys for watching. If you're not winning. You're not watching. There's your boy rich from rich TV live and I'm all


Confusing words in English. Difference between travel, trip, and journey from espressoenglish.net. The word trip as a noun means the act of going to another place often for a short time and returning. For example, we took a five-day trip to Italy. I'm going on a business trip soon.  Also, a round-trip ticket is when you go and return and a one-way ticket is when you only go. The word travel is usually a verb. It means going to another place in general. For example, I really like to travel. He travels frequently for work. My sister is currently traveling through South America. One common error students make is saying how was your travel? This is not correct. The correct sentence is how was your trip? Another example is I'm planning a travel to the US. The correct sentence would be I'm planning to travel to the US or I'm planning a trip to the US. The word journey means one part of the travel process often a long distance. For example, the journey takes 12 hours by car. He made the 200 mile journey by bike. The word journey can also be used in a metaphorical way to talk about progress in life. For example, my uncle is an alcoholic, but he's beginning the journey of recovery. She has overcome many problems on her spiritual journey. Thanks for watching English Tips from espressoenglish.net. If you liked this video, please share it.


In this topic, we are going to discuss about knowledge transfer between and within the organization. Particularly in this topic, we are going to specifically define what is transfer and then how knowledge is transferred from within the organization and between organizations. And then what are the different channels and what is actually transferred that means knowledge transfer. So this is what we are going to look at in this topic. So first of all, we are concerned with defining transfer. What does transfer mean? What do we mean by transferring knowledge? So transfer of knowledge means that an attempt by an organization or a unit within the organization to copy a specific type of knowledge from one organization or unit to another. So when you transfer knowledge, what you are doing is that you are copying one specific type of knowledge from one unit of the organization or from outside the organization to inside the organization or a unit of the organization. So for example, if you want to restructure your organization and you are trying to learn how to make your organizational structure more flexible and more organic. The learning you are going to use from some other organization who has already done that or you are going to use it from a case study or you are going to hire consultants or you are going to do whatever to copy that already existing knowledge that is there. How to make an organizational structure more flexible and more organic. That is something which when you copy in your own unit and in your organization that is transferred of knowledge from one place to the other. Best practices, for example, they embody a lot of already existing knowledge that is transferred from one place to the other, from one organization to the other. So when a best practice is established, for example, quality insurance, when it is established, ISO 9000 which is the best practice to maintain quality, then it is something which is then copied by many other organization and then it becomes an established criteria for quality management. So when you copy a certain kind of knowledge from one place to the other, that is transfer of knowledge. Then it is the degree to which organizational practices are implemented and internalized by the recipient firm. So you measure the transfer in such a way that how much internalized it has become. For example, if you go and tell them that you have installed computers, you have trained them, you tell them that you should shift from your manual work towards electronic management of system. And you teach them everything, you also provide them equipment. But your change management process is not effective and the culture of the organization is so strong that they resist the change. And even if they learned how to use the software, they are going to make the entries in the manual registers and they will not let it go. So this means that the learning that is transferred is not internalized. It has not become a part of the system and structure of the organization. So even if you have tried to transfer the knowledge, you have done the required processes to transfer the knowledge. It is the degree to which the recipient firm is ready to accept it and then it has been able to internalize it in the form of a changed behavior or in the form of a new way of doing work. Then we are going to look at what is transferred. So when we say knowledge transfer, what is the transfer in knowledge transfer? So the dimensions of knowledge transfer, the elements which are transferred may be all of the elements may be transferred in a particular event or in a particular interaction or one of the elements is transferred in a particular interaction. So what is transferred? Number one is technology. Technology transfer is one of the most important because technology embodies knowledge. When you have a new technology, it means that it embodies, it has a lot of knowledge in it which has been generated and developed at some particular place. When you pick it up and put the technology at some other place, it means that all the knowledge pool which has been used to develop it has been transferred to another place. So technology transfer is a part of knowledge transfer. Then managerial knowledge, how to manage things well, how to manage people, how to manage your own self, how to manage time, how to manage stress, how to manage everything, how to manage finances, marketing management, all the issues related with management. When you transfer this managerial knowledge from one place to the other, that is another element of knowledge transfer. Then technical know-how is also important because when you transfer technology, when you transfer equipment and machinery, the technical know-how to operate with it, to troubleshoot it, to repair it, to maintain it, even if new machinery or new equipment is not going to be developed at that place, you need to transfer certain level of knowledge for the people to use that machinery, to use that equipment. For example, the computer, well, the computer engineers they know how the computer is made, but the user of the computer must be trained to use the computer. So the technical know-how to use the computer is something which must be transferred. And then marketing skills, these are also very much important in order to make your products and services being sold in the market. So basically the purpose of the organizations is to create more market share in the market. So the marketing skills are also a very important aspect of the knowledge which is transferred from one place to the other, usually from one subsidiary to the other. Then there are many channels of transfer. Then there are turnkey operations. Turnkey operations are that startup is already there. You don't need to innovate or create a new idea. These are just franchises, these turnkey operations. So all the knowledge which for example is with McDonald's, when they bring it here and open a franchise, this means that they transferred all their knowledge to McDonald's to run. Purchase of machinery and equipment, when you purchase new machinery equipment from one place, new knowledge, that machinery and equipment has a lot of new knowledge which is accumulated and embodied. When you bring it here, it means that you have transferred knowledge. License and management agreement when companies provide licensing agreement to do something in a way they do it, that is also knowledge transfer. Technical assistance contract, well these are also part of knowledge transfer because this is something technical assistance is provided from one place to the other. Direct employment of foreign experts, well you employ foreign experts in your organization, that is a direct transfer of knowledge. When training of local staff, that is also one way to, one channel to transfer knowledge from experts to inexperienced staff. And then subcontracting is also a channel of transfer of knowledge. Subcontracting is in which the organization is contributing in the establishment and management of the new firm. And they help them, they give them the blueprints of the organization and help them establish the organization. It's not like franchising, it's a different way. We have discussed about that and you can look at the previous topics to understand subcontracting and franchising the difference between that. So these are the various different ways in which knowledge, in the way of technology, in the way of machinery, in the way of technical know-how, in the way of managerial skill or marketing skills that is transferred from one place to the other. And this is what is meant by knowledge transfer.


Hello aces welcome back to module 6 lesson 3.2 launching your own campaign in the last lesson We talked about phase 1 setup phase goal setting timeline offering designs and photos in today's lesson We're gonna be focusing on how do you get PR to talk about you? How do you set up your own influencer launch campaign? How are you supposed to figure out the operations the day of the law the launch day that is happening and Analyzation how do you rinse and repeat these campaigns so then that way you always get these amazing results for your brand now Let's dive right in PR PR is a gift that keeps giving and this is something that I always say because not only does it generate brand awareness for your brand But also it provides a lot of online Traffic back to your website. How is that the case? It is because when a publication links to your website your website is much more credible in Google's eyes And that's when people search for best ice cream in Vancouver our brand pops up Also, it acts as great social proof So when other and your customers are stalking you they see many different publications talking about you Then you're much more likely to win their trust to try out your place also ripple effect What is the ripple effect it is when one news outlet talks about you and The other journalists and the other news outlet did not want to be left out They have FOMO they have a fear of missing out and thus they will be talking about you as well if Your campaign has that launch angle and that's the reason why I always say PR is a gift That keeps giving because you only need to do that one thing once and once it gets picked up It has exponential results for your campaign. Now. What is it that PR are wanting? Okay media? They all want good content. They want something that People are talking about and we need to understand that their job is Finding content. So we need to give them fresh content We need to give them an angle that they can talk about and we need to do all the research on the Journalists the media outlets the community and we need to provide all these information to them in a silver platter So easy for them to just pick it up Repackage it and throw it back into their own community and that's our job If we're looking for free PR a good story a pitch will grab both The journalists's attention and also your customers attention. So spend the time in crafting the right offer in the last lesson Okay, this is crucial in creating a PR that would work now You might be asking hey Wilson. Okay. You know what I figured out my angle. I figured out what's going on How do I find PR and that's what we're gonna be talking about. How do you find PRs? First step is to look at your competitors the top dogs within your industry for us. It's earnest ice cream Study the context on why they were covered and look into the journalists that covered them So after we typed in the ice cream shop, these are the ice cream. These are the publications daily hives scout magazine Eat magazine straight edible Canada. These are all the publications that pop up We now Understand these are the publications that would talk about an ice cream shop And thus we would dig into who are the journalists that writes for these publications And then that way we can earn our own press release So all you need is an angle guys understand this is that PR they're always looking for an angle to talk about certain stories So the better the angle is the more and highly likely chances that you're gonna get featured Now how are you gonna be able to do that? Finding the journalist after you clicked into the article that we saw like right here Click into the article click in the article click into all these articles And then after you've done that on the top you're gonna see the journalist who wrote the article and then After you click into it another page would often pop up and you're gonna have the email the email contact the Twitter accounts the Instagram and Also, you can actually look into the bio of their Of the publication then you're gonna be able to find a lot more information about them and something that I often do It's just Google their name. Sometimes They don't have their contact info in these bios, which is okay You just need to take a step further into understanding. What is their digital footprint? How else can I find them and I find that oftentimes when I Google their the full name with the publication that they wrote for Their email usually pops up So try that out if you are having difficulties finding the contact through the bio section Now right now I'm sharing with you the press release a generic press release that we often follow in order for us to Create these press release that we send to the publications first up And mind you you can go into the link below Download this template for us to go ahead and do this together Okay, one item that and these are the four seven parts Headline we always want to be able to create a capturing headline. This is your angle This is just the pitch. This is like what entices people to read on world's first cannabis infused soft-surfed ice cream Wow That is a headline guys capturing the attention. Next up is the problem. Why did we create a? Cannabis infused ice cream. Well, it's because the scene is boring Solution and that's why we decided to extract hc from weed and throw it into ice cream The quotes quotes will in that way they can quote us in the publication Data, what are some of the data that supports our claims supports our solution call to action? What do we want them to do and As a summary just to recap everything that's what we need to have into this whole press release and mind you This product that we're offering isn't even real We created this as a bogus as a hoax so that people can talk about it And if this became one of the best campaigns that we were we made not in a way that it was a negative light But we twisted it in a very creative way Because as you can see right here, we sent this out on March the 27th Just in time for April to the 20th. So 420 we want to be able to have this as a 420 campaign The templates that I shared with you make sure that you contact the journalists and understand the fact that they get tons and tons of Pitches every single day. So make it super easy for them.  I love your story Can you send me more information or can you send me some pictures or can you send me some videos? That becomes a very that's not silver platter. That becomes work for them and On the contrary if you create everything for them, so then that way they don't even need to come back to you for information That's the ideal experience that we want our PRs to have some pro tip that I want to share with you When is the best time to send emails to the PR? 855 right before they get to work and right before they think about when to have lunch 1010 Use a tool a Google Chrome tool called mix max. Okay guys download this Google Chrome tool Because this allows you to stalk on the people that That you send emails to to see whether they have opened it and whether they have seen it or not So if they have seen it make sure you follow up if you don't hear back from them It is not annoying for you to follow up on the contrary. It's actually a very very Welcoming nudge for them because as you can appreciate Journalist PRs they get hundreds of emails every day So even if they liked your article things might have pulled them in a different direction and thus for you to follow up with Them two days after guys two days after you send your initial one is the perfect time for you to follow up So make sure that you follow up with them PR is an art guys if you don't get any hits don't think that hey You know what the journalists don't work or they hate me so on so forth There must be a reason why you need to figure out what didn't work whether it's your angle whether the fact that what your writing is Very confusing study it because that's what's gonna get your free publication and free advertisement Again and again if you do the right thing next up pro tip number two guys Pro tip number two is the fact that if you don't have the patience to send out publications and PRs to all the publications then understanding that PR is also a Business okay, they need to make money too and which is the reason why you can actually purchase articles written about you Okay, so if you have to budget and if you don't have the patience then you can reach out to their Publication ask them for the media kit ask them for the rates case studies so on and so forth So then that way you can secure a PR spot if you have doubt in your ability to get it organically Next up influencers I hope you have and understand fully how you can reach out to PR And this is a very very important lesson or step because PR is Super super helpful it allows your brand to be shown to Thousands if not tens of thousands of people's locally within your area So investing in PR is very very crucial to your campaigns and your restaurants success So definitely do not overdo or oversee this whole step next up is influencers Think about influencers as the cool kids around the block in school Okay, they have a community that looks up to them that worships them start admires them So anything that they say carries much more weight So if they say that your product is good your services are great your food is delicious Then that's going to be able to translate to a lot of all of their followers Much better than what you have to say about yourself Okay, this is also a good boost and of awareness if you are able to incorporate the influencers Into your launch campaigns to create hype Once again, if you're thinking about doing influencers or PR I would do them both at the same time because That's when you get this really massive results that when people are searching and when people are looking on their phones They see oh, you know what the local publication is talking about you Oh, you know what a influencer is talking about you So these are additional touch points that allows you and your brand to be in the front of the mind of your potential Customers and thus the results would be much better if you can coordinate everything to happen all at once Once again in the sheet below Download the template to see how you can find influencers for your VIP event. Okay, how you're gonna do that first step is to search for The biggest hashtags within your area after you have for us dished van Okay, as a hundred and thirty six K post. That's a very hyper Targeted Hashtag that is only relevant in Vancouver because for us we understand this is a publication specifically for Vancouver And now what we want to do is look at the profiles of the first nine square the top tab Because these guys obviously created something special that people want to watch and a lot of times they are influencers Okay, step number three is to keep note of their number of followers The demographic that they're they're not just for vacation So a lot of times when people post stuff they post stuff while they're on vacation and thus we don't want to reach the influencers that are only coming and dropping by for a second because it Becomes pointless for them to come back to you again. You want to find local influencers? Okay, so we need want to be able to find where they're from We need to find check out what their engagement is like and check out their likes because you're gonna be able to use this later on Next up is look at who they have tagged in their photo Usually they tag their friends and all their friends are influencers because they hang out together and on top of that They oftentimes tag media outlets as well because they work hand-in-hand with media all the time So as you can see right here these are With the tags and these are the comments of their whole crew So look at the people who have commented in their photos so then that way you can stalk them This is where you're gonna be able to uncover their whole entire crew of Influencers and usually Influencers hang out within themselves because they have they talk about the same topic and as you can see right here in the comment section The once we click into Pearl the foodie. Oh Pearl the foodie just so happens to be another Vancouver foodie Deanna who oh just so happens to be another foodie in Vancouver and they all have pretty good following 20k 16k and this becomes a great way for you to compile your list of influencers write down all their contact info as well And I would highly recommend putting all this down into an Excel document So then that way everything is neat and tidy once again in the link below Download the template to follow along Next up is to plan your VIP tasting event create a tasting menu specifically for your Influencers because you want them to have a pleasant experience You want them to it would be over the top. Okay, so then that way they can feel your product They can feel the experience and then that way they would be much more likely to write about you figure out the format Is it a sit-down tasting? Is there a specific set time start time? Is it going to be a whole cohort that comes in at the same time leaves at the same time or is it a drop-in kind of thing? Is there an educational portion or is there a speech is the whole experience interactive or not? So plan this whole format out and then you want to reach out to influencers and let them know what is going on How big do you want your taste testing to be? This all comes back down to the budget because the bigger the budget or the more people you want to show up the more The better the experience you want to Deliver the more expensive it becomes right think about the operations think about the customer experience This is key when it comes to the whole VIP tasting event is the experience You need to be very very careful and very thoughtful on how you're testing and how you're setting everything up The bigger it is more difficult to pull off because there's more and more Coronation how can you make this taste testing memorable? What kind of items can you do with them?  So then that way your influencers would feel welcome and feel that. Hey, this is a really fun event Sending the VIP tasting invites guys Invites can be sent through emails. It could be sent out Instagram DMs Completely fine sending and messages through DMs are becoming more and more prominent So don't feel like oh, you know what this needs to be proper email invitation or I'm gonna send you an invitation to your home We don't need that no more sliding into the DMs is the best way to get a hold of your influencers Okay provided if a brief introduction to your food beverage shop your restaurant and what the VIP tasting is for give them an idea Of what they'll be tasting include dates and location of the events and make sure they are SVP with you if you don't give them a deadline, they're not gonna adhere to it They think that it's always ongoing and there's no urgency. So make sure you give them a deadline This is something that a lot of people make as a mistake is that a lot of people are Forcing a lot of restaurantiers are forcing influencers that hey because you came through the doors You must post for us And if you do that that leaves a very very bad taste to the influencer's mouth And they do would not want to work with you in the future And that's the reason why if your food is good if your experience is good Then they will talk about you eventually But if they did not enjoy their experience then why would you want them to talk about you? You don't want that which is the reason why you would not want to set the expectation For them to must post on your whole experience because ultimately That becomes the biggest frustrations for them in order for them to actually post something that they don't enjoy Okay, you want to build a strong relationship with these influencers because once again I've been telling you and preaching that these campaigns are ongoing You need to run campaigns on a regular basis every quarter to stay relevant And you're going to be able to make friends with these influencers All the time because every time you have something new you want to reach out to them So make sure you have a solid relationship with your influencers as for honest feedback a lot of times They understand that hey food might not be the greatest right now and it will improve But you need to communicate with them and you need to include and take into advice of their feedback Pro tip number three is that influencers are often friends with other influencers. So consider giving them a plus one So when you're sending an invite for them to be hey, you know, I come in try out a new flavor Oftentimes I would extend an additional plus one if you happen to have any friends that may find this interesting as well Feel free to invite them along for the VIP tasting event not only would they feel appreciated But it also just feels better to have someone that you know a friend that you know at an event Try sticking with at least 70 percent food influencers that you reach out to and the third 30 percent would could be Lifestyle influencers bloggers so on so forth less directed at food having a combination of both Allows you to reach different types of demographic out there and thus allows you to be able to see better returns Host the VIP tasting a few days before your launch of your new product or your new new location to build that hype Built that FOMO built that everyone has been there ready. I want to go there as well Next up regardless of the format makes sure that your food looks amazing because that's the reason why they're here And that's how they can promote for you is through how good and how nice the photos are okay Sit them by the window because influencers like natural lighting They like natural lighting because it makes their food looks the best And if the food making process is interesting feel free to include them in and include them into the kitchen and into the creation process And then tell them about your story. This is a great time for them to actually understand more about your concept your vision And while they are actually creating More content for their post Understanding and working with influencers is an art and make sure you guys go back in this lesson And make sure you go through this again because i'm flying through this because there's just so much content to cover Nonetheless, this is a very very important process in order for you to gain that traction and have lineups out the doors Because that's exactly the tactic that i've used to generate that much response We ultimately sold seven locations and and internationally and got our ice cream shop acquired and all of this thanks to a consistent Running of events. So i'm sharing with you my farm. Make sure you guys take notes and go ahead with it Next up operation guys create a campaign the brief document for your team that includes all the parts Timeline all the marketing operations creation of the new Product the finances and make sure everyone is on the same page because ultimately We need everyone on the team to roll in sync towards your goal If you don't have a debrief document If you don't let them know and if you don't show them your objective and how to do things How can you expect them to execute on your behalf? They can't which is the reason why you need to spend the time to have all these things down to debrief your team You understand the vision, but your team that is executing might not so make sure everyone is on the same page That is super crucial A lot of things to think about during the launch. Do you have enough staff? Do you have enough ingredients or all the staff while trained? How long does it take to make an item placement of the ingredients allows you to have better flow within your operations in order for you to have And manage a long lineup is Wi-Fi available because A lot of influencers they would like to post stories While they're there and that's the reason why having Wi-Fi is essential for them to have a better experience as well Think about all these things flush it through multiple times and think about how you can make the experience seamless Next up is show time guys launch day have a quick motivation chat with your team at prep talk So then that way you can encourage them give them that morale do your best have fun And things will go wrong guys a hundred percent. It's like planning for a wedding Everything will always go wrong, but no one will ever notice So make sure you guys have fun throughout the process and that when things are going wrong It is okay. Jot them down and figure out what you would want to do things a little bit differently If you're really busy hosting the event then have a trusted member that Understand the strategies understand the goals the timelines Have them take the notes on what is some of the Inefficiencies and some of the feedback that they would need for the future Always always keep a fun and positive morale for the team because everyone looks up to you If you're having a bad time if you're stressing your balls off Then that's just going to affect the whole team make sure you keep a positive morale Keep during the campaign keep watch of the public sentiment If everyone seems to be a little bit pissed off because the food is just not there And it's taking an hour to make Then make sure you go and make them feel better make a joke tell them. Hey, you know what? I didn't even know it's going to take an hour. I'm I'm blown away myself Let's play a game or hey, you know what to thank you guys I'm just going to give you guys gift cards and on top of that. I'm going to host another event later on So if you want to come back great, if not, do something that is entertaining for them. I'm not giving you any Uh, I'm not giving that any justice, but nonetheless do something fun Do something lighthearted and make sure you keep tabs on the public sentiment. Okay Check out the pr hits social media engagement online discussion word of the mouth discussion Just go there. Listen. Don't hide behind the shelf. Don't hide in the kitchen. Go out there engage with your people Pro tip is to always ask your customers where they have heard about you whether it's an influencer Or it's through your promotion or through your ads Share the positive sentiment that you receive online on your social media platform share the pr hits with your team share all The share to all your different channels because that's how you're going to be able to generate fomo for the people that haven't been there And make sure you share reviews as well build social proof Trust is the only thing why someone will buy from you So make sure you share all these things in order for you to build that trust and confident for people to come back Again and again Next up is analyze. This is something that often A lot of people do not do If you do not analyze if you don't have a debrief session To see how you did to look back at your goals to see if you hit your goals to take notes and look at hey We've gone through the whole event. How can we improve? What are some of the inefficiency if we don't do this? Then we would not be able to improve for the next campaign Which is a reason why this is a crucial step and oftentimes I would recommend having a debrief and an Analyzation process no longer than a week after the event. Why is that the case? It is because it is still fresh in the mind But on the other hand you're giving time for these problems to soak up You're giving time for you to actually play the whole event again and again in order for you to notice Down what are some of the things that you would do differently if you were to do it again So for example creating the ice cream cone was too long So we're going to move the ingredients next to the machine so then that way it's better visuals and better experience Create a final report with all your findings with all the metrics from what people were sharing And this becomes a great way for you to share it with your team the success the lessons that you have learned This is some of the results that we have Completed for one of our campaigns how many units sold some of the outreach that we have Instagram email blasts the sales generated and this just becomes a really good overview for us to run with Our team now it is your turn. Finally. It is your turn to create a launch campaign Whether it's for your grand opening or if this is for a new product launch This is very very useful. Make sure you guys take notes and in the link below We have all the resources for you to follow along in this lesson You finally have learned everything when it comes to launching a specific launch campaign Really hope you enjoyed this make sure you put it into action and make it for good use next up We're going to be talking about the four golden pillars. That's going to drive predictable and consistent stream of customers for your restaurant make sure you guys Go there and I'll see you guys in the next video