The following is a presentation of TFNN the TFNN Bull Bear trading hour every trading day live at 10 a.m. Eastern call now toll-free at<PHONE_NUMBER> or internationally at<PHONE_NUMBER> the TFNN Bull Bear trading hour now Tommy and Tommy O'Brien welcome folks appreciate your growl and a problem with us we have the Dow Industries down 152 you get the Nasdaq off 30 S&P's down eight and a half gold contract up $8.50 trading at 1304 an ounce you get silver up 11 cents $15.20 an ounce light sweet crew up 78 cents $63.85 a barrel that thing is pushing higher it sure is man $64 we just missed it by a penny a few minutes ago yeah notes and bonds you get the 10-year note down one tick 123 18 30 year down six 147 24 they both continue to reject lower price folks so went to they went down last week bottom line Friday rejected lower price had a lot of volume went back into the strength we'll see what they can do now King dollar King dollar down 382 ticks still no sellers we pull this up this is like a pretty amazing actually because when we take a look at this folks what you're gonna see is that you get at highs you have what we've had no sellers all buyers okay but the bottom line is you're at higher price and you can see it's like okay so you're March 7th high I can't do the volume Nick as we were on a different contract okay but that's 97 16 you can see last week we we got to 97 you had 13,000 contracts yeah about 14 yeah then we come down with 12,000 yeah we try to get higher with 10,000 and today you get seven so bottom line is that you know the bulls would be as it's still fighting but to get lower price you need a lot more volume 7,000 is nothing that means it's gonna do like 15,000 out here today euro euros trading out at 112 70 you get the yen at 111 and 38 the pound is at 130 52 so another week first time we've had red in a bit yeah starting it off on negative tone yeah got a couple things going on in terms of uh as I said in the update right you got Bowen pulling back on some harsh news some downgrades GE pulling back on some downgrade yeah but Bowen's got a good gap down I mean the news talking about six to nine months potentially versus two weeks right quite a shift huge yeah and that seems to make a lot more sense in terms of the regulators getting back involved pretty heavily going over everything again so if they put those planes back in the sky in two weeks myself right exactly so how does that make any sense so maybe in nine months after testing testing testing people might feel okay feel a little bit right a little bit yeah so we'll see GE GE just continues to have accounting problems okay what this is about folks is that now GE had already disclosed that they knew they were gonna get fined on this but the bottom line is that they basically weren't clean on what happens when you're in the European countries have a whole different set of regulations when you're doing a merger and one of the biggest ones of this is how many jobs are going to be lost are not lost right and GE just continues to basically in this particular case they got fined 58 million and they got fined because of the aspect of how they felt and what they were going to do after they took over this when energy component maker bottom line is it they they are all strong deal which is the largest which is one of the largest oil companies they took over in France right bottom line is at the same thing they claim that all these people are still going to work there and bottom line they didn't can we go back to the news to them because I know there's a big analyst of JP Morgan that also came in with a downgrade yes he did that was I think a bigger factor in what's going on today in that stock versus just a 58 million dollar fine the bear is back so Steve Tusa I guess he's made quite a name for himself somehow so yeah he was ahead of it I guess when they really hit some tough times and renewed his call to sell with the downgrade to underweight and there you go investors are underestimating the severity of the challenges and underlying risks while overestimating the value of small positives yeah they they have a lot of legacy issues they have still more accounting issues in an intense way let's get over to the gold contract we take a look at gold so last week in the gold contract bottom line is that you've rejected lower price you went right back into the strength that was developed out there January 25th and we get traction out here today so it's going to be interesting watching this whole thing set up you know we did have last week even in spite of gold pulling back the XAU the HUI they they held pretty good so you get the GDX at 2269 and for you folks that are in this market now this is what you want to watch because this is pretty amazing how this is set up so the XAU as well as the HUI they had a huge side of strength last Thursday okay and that's that's with when gold was still down the doll is still at highs right but you had big buy and coming in now when you put this on a weekly this very well could be a large ABC structure on the way up and I suspect we're gonna be gunning for this swing high I should pick we're actually gunning for it this week which is and the XAU is 80.76 and if it is an ABC up they're monsters you know the the B point would be 87.6 your A point is 61 you know 61.35 you know so you're talking about what $19 which would get you up into the 90 level and 92 is the highs that we generated out here on the in January of 2018 and the gold bugs index is set up the exact same way so it's gonna be intriguing watching this whole thing shake out you know gold bugs is at 172 you take this and you can see you know I mean for the amount of volatility that we had we're going from 1365 down to I'll get the number but I forgot what the low was last week but you can see when you look at this on a weekly basis doesn't even you know it looks like it's been a sideways move so you didn't have a big retracement we're looking at the gold bugs index now folks and this also is a huge A to B your B point is 180 and your A is 131 yeah you know and in that case was at 50 49 right yeah brings you up to 210 and 220 so yeah 220 is the high of September 2017 yeah yeah so it's gonna be pretty while watching this whole thing shake out and of course yeah one of the targets saying this is a big deal if you are inside the gold market is that what has happened is that let me see if I can get the story because it's a good story it's a that China has been buying gold hand over fist and disclosing it top one yeah I go okay so you get let's see gold head is the biggest game in a month I've been trying to steady pace of bullion purchases okay China expand its gold reserves for the fourth month rear portion speculation the central banks will continue to build holdings I'm looking for the exact yeah they had they have the exact number and it's a big number folks okay and it's been a big number every month and a last time that this actually happened is the last big run that we had in gold was just 2016 so they're saying that then they boosted reserves by 11.2 million tons in March to 60.2 million tons of gold yeah that's why I just hit something maybe that's there yeah that's why I just we got a bottom line is that that's what it takes to it takes physical buy-in inside the marketplace to get it at higher price down industrials down 140 Nasdaq off 26 S&P's off 7 and a half stay right there folks Tommy and I come right back the Taz profile scanner is the most revolutionary piece of trading software that you will ever try wouldn't you like to approach the markets with confidence as you begin your trading day it's likely that you'll be faced with lots of decisions in order to make the best decision the first thing you'll need is a strategy that will help you minimize your risks whether we're in a bull or bear market a good strategy is to have the tools needed to help you scan and analyze the markets before you trade the Taz profile scanner instantly scans and filters over 2,500 global financial markets such as stocks ETFs commodity futures and forex headed by Steve doll president of Taz market profile the Taz profile scanner understands that in today's technological world the use of top flight software applications automated trading algorithms and technical analysis expertise is essential to successful trading in today's market whether you're looking at the trade matrix the ETF heat grid the market breath the landscape charts or the many other features of the Taz profile scanner this is a piece of software that will revolutionize how you look at the markets and set up your trades the team at Taz has even put together a 12 part video series to walk you through every aspect of the Taz profile scanner which you can find directly on the Taz order page at TFNN.com sign up now for only $97 a month with the risk free 30 day trial so you have nothing to lose and everything to gain see for yourself how you can harness the full power of the Taz profile scanner by visiting the front page of TFNN.com today and you'll find the Taz profile scanner under the services section remember with a 30 day money back guarantee you have nothing to lose don't let another day pass you by without trying out this amazing piece of software that will revolutionize how you look at the market and how you place trades sign up today many of our new listeners have heard about the Tigers den the Tigers den is a lively community where professional traders and investors can meet exchange ideas and information in a comfortable moderated atmosphere here all of the TFNN shows plus see all the charts as they happen live and have access to archives of all of those charts you can test drive the Tigers then absolutely free for 30 days and greatly enrich your knowledge of these markets and how to make your money work for you details on the Tigers then run the front page of TFNN.com TFNN has launched our brand new website you can still visit us at the same TFNN.com URL but when you do you'll see a new and improved homepage with a much simpler navigation whether you're watching Tiger TV live in high definition or just accessing your newsletter subscriptions we even have new pricing in six months and yearly options check out the new TFNN.com now and experience all the upgrades TFNN.com educating investors call now toll free at 1-877-927-6648 internationally at<PHONE_NUMBER> Dow, Dow investors down 114 Nasdaq of 24 S&Ps off six and a half and so we were talking about China in the central bank let's see so they increased their gold reserves a fourth consecutive month and continue major spree in the buying of precious metals okay so they increased it 60.62 million ounces a match they increased it to 60.62 okay okay and it looks like they had 60.26 from February so a quite 11 million I'm not sure what that but a central banks added 651 tons of gold to their reserves in 2018 kind of just jumping around to different points in there that's according to the World Gold Council this has been yeah China and Russia to the world's largest purchasers yeah Russia the buying is part of an attempt by Putin to move away from the dollar dependence and China they get some weak dollar action in there they're talking about I know you know it's so funny is that sometimes what happens in this article says it says the weaker dollar supporting Chinese demand but the dollar's at highs folks that's what's sometimes when you read this it's like okay so how do you get that one in there yeah I mean but that it is what it is you know but if you're in the metals market folks this is a good thing that's what you want you you want buying versus selling that's what it comes down to what I don't quite understand sometimes is that why they even disclose it all do you know what I mean yeah I mean this is just from their their website in terms of the central bank yeah and I think with that weaker dollar they're just talking about that shift from Powell in the last three or four months in particular as that's pulled back on the shift in rates right lower rates you're not going to go into getting those interest rates as much if you're getting lower rates so that might cause a shift to the gold it is the point no that's a good dollar still at highs I mean that you know that's you know but there's no doubt that if you the lower this the argument 20 years ago was always you don't want to own gold because it doesn't pay interest well yeah 20 years ago was the interest rate though right as it was huge that's the point that's my point yeah you know I mean but you know the reality is is that arguments always shift that's what it seems like you know what I'm saying because that route half the I mean there's trillions of dollars in negative interest rates right now so you know it would be like okay then why isn't gold higher you know I'm my take is we're going higher but it's interesting how that whole dynamic plays out because we've been in a low interest rate environment for a long period of time yeah yeah<PHONE_NUMBER> we take a look at some of the higher volume equities out here today we'll see whether we're gonna get the volume in this market you get GE that's not 65 cents that's the highest volume out here today you got Rocco is down the two bucks that's been getting hit Rocco yeah so that's not bad no so that was at all-time highs only about three weeks ago at 74 bucks is that all-time highs 77 dollars okay you got we still in the United States yeah you get let's see so oh bowling's the big one bowling's 14 bucks that's yeah that's that's getting nailed man that's definitely getting nailed and of course all you have to do is look inside the Dow industrials to find out what is pulling that baby down and we know it's gonna be Boeing there you go out of 111 points but Boeing's 98 negative look at that yeah you get proctor game of putting six positive Home Depot six Dow depart six Exxon 4 we do go over to that oil market this little market still looks like it's wants to go higher which is pretty wild you got we we hit 64 even today okay and it really you know it's it got over you know we traded at this level five days four days last excuse me you know let's it jumped up another level so it's like you know it's like 65 looks to me like game man man you get 419,000 contracts now that is light contract volume for this time of the day you know because oil what happens in the oil market is that seems like this contract volume comes in really early in the oil market okay so we'll see where that shakes out but and that's gonna be there's a lot of different moving parts on this one but over in Libya there where is the Libya deal this is really intriguing I was reading this this month so here it is here so Libya you know you got one of the warlords that are basically looking to go take over Tripoli and the thing that's amazing okay so this was where Gaddafi was we took Gaddafi out right they've been in the Civil War since then the thing that's crazy though I was reading this is that that the warlord right is an American citizen okay yeah it's like you know Pompey is telling him hey you better stay out of Tripoli but this is what's pushing oil this morning that's what that's what's going on here also oil production facilities not immediately at risk from the conflict the country's biggest oil affairs 700 kilometers south of Tripoli and most of the other five of the east but it's like these countries man it's like it was political turmoil yeah definitely Libya's that's the city any loss of Libya oil supplies will add to the tightness global markets you know because Libya is a big big supplier man I don't know who gets all the money but yeah you know so they're fighting over those warlords yeah big time right big time middle of a desert big tub of oil who's gonna get it that's right<PHONE_NUMBER> if we go over we take a look at those notes and bonds bottom line is that they're hanging tough you know they're still not a higher range the higher range being anything really above 120 3010 we got to down to 120 308 Friday rejected it and you're gonna see that it had lighter volume than the breakout area you know they got you going into look at that 2.5 million he did 1.3 now bottom line was that we'll see this baby wants to go or 2.5 right now on your tenure okay yeah and then we're gonna be into earnings before we know it right yeah Friday it starts out of the banks oh really yeah JP Morgan I believe so so let's take a look it's not a bad setup so JP Morgan is just the sideways move out here yeah that's all you go Friday yeah so banks will kick it off we'll see how this whole thing shakes out you get it's trying to get into those highs of 108 you're at 105 40 right now this consolidation has been out there since what December yeah we came down it's quite a move down in December and then you got so we had that and you know we Jim had the final four of the men's and we had the final four of the ones I know I didn't realize that last week I realized over the weekend yeah they played out the finals last night and the Baylor got it done yeah one point was that okay one point oh my god these basketball games are so close that might be just like one point yeah and I don't know if you saw the some of the semifinal games for the men on Saturday but man they were amazing competitions Virginia versus Auburn was just an incredible finish yeah back and forth back oh yeah we can tell you yeah the one player hit a three pointer like six seconds left and then somehow they add the ball back with a second and a half and he got fouled so we got to shoot three free throws and won it by a point and then of course they didn't like that foul there were a couple of calls but nonetheless they're the finals stay ready folks tell me I can't go back hi folks Tom O'Brien here if you'd like to get my daily newsletter of market insights then now is a great time to sign up for a 30 day free trial every morning by 9 30 I send up my morning letter to subscribers with market commentary on a variety of markets currencies and commodities to keep investors up-to-date on the day's trading action included in market insights are specific buy-and-sell recommendations for stocks ETFs and even options which stops and price targets included for every trade in my newsletter if you'd like to try my newsletter risk free for 30 days then head over to the front page of TFNN and you'll find market insights under trading newsletters I use my years of trading experience to bisect and dissect the market every morning and give my subscribers the most important information they need to know for the day ahead I even issue afternoon updates for my subscribers whenever warranted with important market action I'm always scouring the market for the next great trading opportunity sign up for your 30 day free trial to my daily newsletter market insights today by visiting the front page of TFNN.com well look at them folks the path of lease resistance is David White's daily trading newsletter and if you're looking for active trading ideas then now is a perfect time for a 30 day free trial to this powerful daily trading advisory service David uses his years of trading experience to offer his subscribers his trading ideas each morning in his path of lease resistance newsletter using a combination of equity trades along with options David keeps his subscribers up to date with all pertinent market information with intraday afternoon updates when warranted don't miss out on this great chance to get a 30 day free trial to David's daily newsletter the path of lease resistance with no obligation to pay anything David has been delivering solid recommendations for his subscribers recently and if you'd like to see the type of newsletter he delivers every morning then visit the front page of TFNN and you'll find the path of lease resistance under trading newsletters for all the details and to start your 30 day free trial today log on to TFNN.com now TFNN is excited about our new software charting program the art of timing the trade charts in collaboration with Tom O'Brien and using his best-selling book the art of timing the trade your ultimate trading mastery system David White has programmed an outstanding piece of software that will complement any trader's methodology using this first-of-its-kind program the art of timing the trade charts allows you to scan thousands of stocks for Fibonacci formation setups including guard lease ABCs butterflies and much more the art of timing the trade charts is designed to help you when scouring the markets for stocks just beginning to form the trading patterns that many investors spend days weeks or even months searching to find and right now we're offering licenses available at only $79 a month we are so confident that you're gonna love this new charting software that will even give you a 30-day unconditional money back guarantee don't miss out on this incredible new piece of software get your copy of the art of timing the trade charts today by visiting TFNN.com this segment is brought to you by think or swim for more information just click the think or swim banner on the front page of TFNN.com folks down down is down 115 you get the NASDAQ off 26 S&Ps are off 6 if we take a look at this bowling news so let's see what we have I know speaking of down down 115 basically the bone down 115 right so few different stories man it's almost like you can't keep up with the amount of stories but talking about this one they're gonna the 737 max production cut has been a little skeptical of timing so the fallout from the two crashes continued with Boeing cutting production for the plane model by 19% so unsurprising to analyst it's timing days before Boeing was to submit a software fix the plane raises additional concerns about when the aircraft will take flight again so you got Boeing down as they're saying today 4.3% as much and you have a number of different analysts here talking about what their take is in terms of the confidence of factors driving the cut in production nothing good yeah so they're gonna go from what 52 planes per month to 42 but 42 still might be too many sure right I mean the bottom line is they got to be operational planes no matter what which is I think the real so they remain patient talking about the analyst expects them to rebound I mean no matter what right if Boeing's the only competitor to Airbus it's only a matter of time before rebounds which is pretty intense but regardless we believe that with the primary cause essentially identified in a software fix set to be submitted over the coming weeks regularized maybe maybe in a position to certify it in late Q9 second quarter this year or third quarter and they have a number of different takes but nonetheless yeah cut in production and just saying that you know one analyst and production cut makes sense and should help resolve the crisis but at the price of a sizable albeit still hard to quantify financial penalty penalty yeah they're only making 52 planes and I make 42 and that's a big number 19% let alone everything else they're dealing with on top of things what are they gonna do with all these planes people take the liver yeah I mean you've heard very skeptical in terms of Ethiopian air right might not take delivery or cancel some bids but they still have like a five to six year wait on these planes so there's really no threat of that yet until you see somebody like a Southwest or an American kind of the workhorse of that deal ordering hundreds of planes that if they start to Bok then then watch out for sure but that not not likely just yet no doubt so let's go take a look at one of the targets when it looks at the palladium as well as the platinum market now palladium you know bottom lines that I wouldn't be biting on that at all this has been you know the extraordinary run beyond belief I mean you know we just came down from 1600 and if we pull this back what you're gonna see let me get the generic one generic one what you're gonna see this has been you know an extraordinary run and you know bottom line you make an extraordinary run and if you just go with Fibonacci bottom lines that you have a big pullback sure you know so look at that's August of 2018 palladium was at $815 if you happen to watch on target TV folks and doubled right yes it not only doubled but you never got a pullback yeah you know so 815 which the high you just pull up call it 1615 there you go okay so in that case you know I think the question is is that does do you think platinum and palladium have some room to the upside I wouldn't touch that but I would when you go it's a platinum I'd still wait for a pullback because platinum also had a now the difference is platinum's coming off lows what strength I think that yeah it's the top one to work or you yeah I'll give the June one so the active contract so July yeah so you can see you know we just had an extraordinary move here you know finally yeah and platinum you know if we go back to February your 786 year at 918 yeah now once that launch that you know was it 888 and then take the bottom yeah it's a hundred bucks so it's to me this is wants to go to 988 okay and all they've done is take the top of the consolidation take the bottom at a hundred bucks because that's what that was so it's like okay and if we go PL1 we do get this the PL1s generic yeah so if we take a look at this generic one you know this has been the dead dog inside these metal markets you know and you finally launched consolidation so looks like a thousand dollars a game and if you want to see something you know this is really cool folks so check this out you can go to well I'm gonna go to I know a market first because what I start when I was doing the gold report this morning the the metals the base metals in general are running really well and that's a big deal this is I and all you know in I and all five months ago was at 450 44 but dolls a ton yeah you're 712 yeah that's a monster move definitely we take a look at the copper market and it looks to me like copper wants to make a run for 330 it's gonna take out three first but let me get the copper flyer H Hg1 and you see how this is set up and this is when you can get true runs in the commodity market in general and oil of course is already running you can see you know we've been going sideways here and if the next leg up get you up to 331 yeah so we'll see how this shakes out but when stop putting it all together it's like okay so the commodity complex in general is running yeah and if that's the case that would be saying let's go to China for a second because China still runs the commodity markets man I mean you know when I say run the meaning that there's they're growing so exponentially still you know like growing an economy you know by 6% you know these two is still a big number definitely you know and you can look at the Shanghai Shanghai you know three months ago it's trade at 2440 you're 3244 yeah quite a run you know so stop putting that all together and they're using and when they when they come in the market man they just come in the market buy buy buy buy buy and then when they stop you know you don't want to be in that market oh right for sure I just wanted to see as so G still down like 6.5% Boeing as the dollars getting yeah a little bit of so it was 373 pre market still on three and the VIX had a little bit of a spike but yeah pulling back a bit 1375 1350 yeah and if that's good let's go over to the palm let's say I mean this is almost like sideways move nothing's happening over there buck 30 the euro no that's the euro saved itself again that's good that's good news so the euro actually saved itself again that's interesting that the dollars down 350 ticks but this euro doesn't looks like this when jumps off the cliff at 112 16 it comes right back now I really like see this last week that's a that's a nice test of a big bar because the big bar that we had on March 7th was tested in the big bar that we had on November 12th this one here is almost saying okay there's no more sellers down here and you know we'll see what it gets and follow through and Theresa May who knows where that's gonna happen you know where's that gonna go hey and what I mean that we're gonna have some action I think starting tomorrow over there because the deadline right now is Friday the 12th oh my god that's what yeah I mean so I think that tomorrow I heard something maybe more votes or something going on but nonetheless the 12th is the deadline so we get some action there folks from that come right back down this goes down 99 that's like a 12 this piece of three and a half coming back if you're in the CD market and looking for a secure investment the Tiger first mortgage program may work for you the security for these first mortgages are building lots in the tax opportunity zone in st. Petersburg Florida the tax act of 2018 set up tax-free zones across the country where you can build and hold for 10 years and pay no tax on the profits which makes these lots valuable the investment is anywhere from 30,000 to 75,000 the interest paid is 7% yearly paid on a monthly basis according to bankrate.com the best rate for a four-year CD in the country as of February 20th is 3.1% a $50,000 investment at a normal four-year CD rate of 3.1% would give you income of 1550 per year or 6200 over the four-year period that same $50,000 investment in the Tiger first mortgage program would give you 3500 per year or 14,000 over the four years what should you prefer 6200 or 14,000 of interest on your investment if you'd like more information about the Tiger first mortgage program you can call me at<PHONE_NUMBER> that's<PHONE_NUMBER> if you haven't checked out the newsletters page of TFNN.com what are you waiting for all of the TFNN newsletters are informative up-to-date affordable and must have for every trader looking to gain a competitive informational edge in today's markets. TFNN newsletters cover every aspect of the markets to offer you the very latest in market news plus new subscribers get to test drive our newsletters risk-free for 30 days from all aspects of the markets including stocks bonds metals commodities and tech there's a newsletter to fit your needs exclusively from TFNN stay informed each day you trade and get the competitive edge that will help you stay ahead of the game visit our newsletters page by going to TFNN.com and click the newsletters button near the top of the page TFNN.com educating investors biotech is booming but for how long whether you think the biotech bull has room to run or has run its course trade LABU or LABD directions daily S&P biotech three times bull and bear ETFs visit direction investments dot com slash biotech today an investor should consider the investment objectives risks charges and expenses of the direction shares carefully before investing the prospectus and summary prospectus contain this and other information about direction shares to obtain a prospectus or summary prospectus please contact direction shares at<PHONE_NUMBER> the prospectus or summary prospectus should be read carefully before investing an investment in the funds is subject to risk including the possible loss of principle the funds are designed to be utilized only by sophisticated investors such as traders and active investors distributor four-side fund services LLC don't forget you can listen to TFNN live on your mobile device 24 hours per day go to TFNN.com and hit watch Tiger TV that's TFNN.com and hit watch Tiger TV for the latest market information down down 104 and Azek is our 15 S&Ps are off four and a half and you know we've heard a lot about buybacks but this is pretty powerful folks understanding how much money comes in the market with buybacks versus how much money actually gets invested in the market yeah so what the story is about is that Goldman considers a world without buybacks right okay since 2010 corporate demand for shares have far exceeded demand from all other investment categories combined net buybacks average 420 billion annually while demand from households mutual funds pension funds for our investors with less than 10 billion that's just yeah so they might have combined equal more but yeah 10 for each category man and there's not that many categories and so what they're talking about you know and this in terms of so Goldman Sachs strategist David Causton started assessing it so what he's saying the importance of buybacks as a source of equity demand right increases now given that equity exposure among a bit major investors is already high as in everybody's already invested right right so aggregate everyone's in who you're gonna sell to right that's aggregate equity allocation told us 44% across households mutual funds pension funds and foreign investors and that ranks in the 86th percentile past 30 years yeah repurchases have consistently been the largest source of US equity demand the strategist wrote in the note Friday without company buybacks demand for more shares are gonna fall would fall dramatically now that can be true but that doesn't necessarily mean that buybacks are a good thing for the economy that's the thing that right to separate here completely of course you know taking company profits and plowing it right back into not capital investment but just giving it to the shareholders gonna be an instant boost but that could have some long-term potentially harmful effects when you know no capital expenditures are being done right because it goes into dividends versus capital expenditures exactly yeah you know company growth right exactly you know Steve Jobs was notorious and saying no dividends because guess what we should be able to grow that money faster than just a dividend rate now when they started accruing 200 300 billion dollars versus cash that change slightly but the general consensus you know other potential impact from prohibiting buybacks talking about slower earnings per share growth well yeah you know in terms of there's gonna be buybacks decrease the amount of shares so it's you know automatically the same amount of earnings grow earnings per share when you cut the amount of shares during the past 15 years the gap between earnings per share growth and earnings growth for the median S&P 500 company average 260 basis points wider trading ranges a wider distribution of individual stock returns and higher volatility they're stressing so during the past 25 years return dispersion and volatility during blackout windows have been higher compared with non blackout periods and PTP multiple contract contraction the number that headline numbers a big one man that's a big one that's a big one yeah yeah wow for sure and then we're gonna we're switching gears on you're gonna go from there to Mick Jagger folks so this is so Mick Jagger just had a hot yeah procedure valve maker so let's see this is a med-take companies help pioneer and produce the yeah aortic valve replacement so he had a valve replaced so and his life sciences medtronic makes you a boost and demand awareness after the 75 year old took to Twitter thanking the doctors one of the analysts was saying that was foggy that's truth I mean this is no doubt or any time you have a celebrity that puts awareness on anything to do with health right now something that so Jagger's procedure will likely raise awareness of aortic stenosis and potentially to more of these procedures which should benefit the manufacturers yeah when celebrities like Jagger undergo a surgical procedure tends to shine a light on the underlying disease and raise awareness of the procedure itself because the publicity it generates that makes sense of course yeah look at this this is so this procedure or this valve is 61% of Edwards life scientists will pull that up okay that looks like pretty intense yeah so Goldman Sachs wrote in a research note last month that expects the worldwide opportunity to top 10 billion in revenue by 2025 so Edwards and medtronic presented results from a pair of heart valve study showcasing their less invasive valves as superior and equivalent to open-heart surgery garnering praise from Wall Street sell side analysts applaud the results that raised the competitive bar these devices have already shattered many treatment paradigms and we expect them to continue the impact of our heart valve diseases treated in the future yeah because it has to do the invasiveness is the big thing because I mean if they don't have to crack your whole chest open to get these things in here is a sure and interesting here while Edwards and medtronic are viewed as the key players in the space heavy weights like Abbott labs and Boston scientific also make the devices so watch out for those two coming up if they're in that same business and that starts to yeah it's and then they talk about that the Rolling Stones had to suspend it due to Jagger's health and then he had to have heart surgery so let's say Edwin E.D. there we go okay Edward life science EW EW so you're 187 that's quite a shot sure it's so he just brought you know this this 2013 folks it's a 32 you're 187 and so 60% of their revenue is in that valve look at that okay so 2.5 billion 2015 4.2 billion this year and there's the breakdowns right yeah yeah and bringing it back to even just 2018 because that's what they have down here so you had two point excuse me 3.8 billion total and it looks like those valves doing about 2.3 at least but then maybe the therapy is what combines in there to be 3 billion out of the 3.8 right and really so yeah that's even more when you look at the 2.3 probably in the 60 but then therapy look at that was growing yeah right huge and then ABT let's go to Abbott let's take a look at Abbott so low 56 the highs 80 worth 78 so that's trading at highs also yeah it's trading at highs let's see their breakdown whoo they're taking a lot of money now it was Edwards though and it was another one Abbott was the the secondary yeah Abbott was one coming up yes yeah that's I just want to see it you know but you get a company that's coming up that they taking a lot of money oh for sure that's I mean they're they're three times the size of Edwards and just in terms of market cap yeah yeah and then it was Boston scientific that's as that BSX that's a 3790 highs 41 for the last 12 months that's these are all good-looking charts man they're all right up there man they take in about 10 billion yeah and there go Carter vaster vascular group which is you know 6.8 billion you know I wonder how I guess it's the salesman that turn around into the doctors into the hospitals to sell them right because if you have four of the business which one you want to use yeah that's those medical device reps I mean medical sales reps across the board for sure huge business we have the Dow industries right now down 106 you get the Nasdaq off 12 SAPs are down 4 we go into the NDX 100 and take a look at the NDX winners out here you get Samantha cup seven and a half percent wins up to buy dues up one take it away from it Regeneron is down 2.3 you get Dollar Tree off 2.2 Henry shine is down to stare at their folks Tommy and I come right back I'm certain you are or strive to be one of the best of the best at everything you do in life it's the most common trade that we tigers and tigers is share if you're looking to become the best of the best when it comes to managing your money let me teach you to do what most wealth managers tell you can't be done which is how to time the markets I'm Steve Rhodes author of mastering probability and for the last 12 months timer digest has been tracking my newsletter signals which have earned me the ranking as their number one market timer in the nation for the S&P 500 for the last 12 6 and 3 months timer digest also ranks me as the number one market timer for gold as well the fact is markets can be timed and I'll teach you the exact set of tools that I use that is transform me into one of the best at what I do sign up for mastering probability today by clicking on the newsletter tab on the homepage of tfn.com and get immediate access to workshops where I take you step by step how to use an extraordinary set of tools as well as provide great market calls to sign up today it's amazing to think that Tom O'Brien started his weekly gold report 17 years ago with the first issue published April 7th 2002 when gold was trading at under $300 per ounce gold peaked at more than $1,900 in 2011 and after spending many years consolidating at lower prices gold may be poised for its next big run Tom O'Brien publishes his weekly gold report every Monday morning for subscribers consisting of coverage of the XAU HUI GDX the dollar bonds South African Rand as well as 25 different mining equities with specific buy sell recommendations as of April 1st of this year the gold report currently has eight active positions with an average unrealized profit of almost 8% for each open trade new subscribers get a 30 day money back guarantee so you have nothing to risk for all the details and to start your gold report subscription today visit the front page of tfn.com don't let gold's next big run pass you by sign up today since 1984 Basil Chapman has been using the Chapman wave methodology to advise traders of his expert market opinion while originally hand drawing charts from the late 1970s into the 1980s Basil noticed that prices under most circumstances virtually always had a certain number of legs to the upside before declining sharply later Basil found that computer software which included the standard market technical indicators enhanced the degree of accuracy in calling price turns as well as market trend calls thus was born the Chapman wave sequence using the Chapman wave methodology along with other indicators Basil Chapman advises his subscribers of his expert market opinion each market day with his opening call newsletter right now you can get a two week free trial to the opening call Basil's daily trading newsletter by visiting the front page of tfn.com cancel at any time during that trial and pay absolutely nothing get your two week free trial to Basil's newsletter the opening call today by visiting tfn.com this segment is brought to you by think or swim for more information just click the think or swim banner on the front page of tfn.com Welcome back folks so we got lift out of the gate the banking structure got out of the gate last week or the week before it looks like Pinterest is going to be next out of the gate what's intriguing here though is that they're seeking 1.28 billion but that is quite a bit below their 2017 valuation as a private company yeah so if they come in at the upper range that they plan to go public raising that 1.28 billion that'll put the company with the valuation of nine billion dollars the last private funding round 2017 they raised 150 million at a valuation of 12.3 so you're talking about more than a 25% haircut quite a number man for sure I wonder who is the 150 right but nonetheless the numbers that support it man pretty staggering printers earlier revealed 756 million in revenue from online advertisements in 2018 a 60% growth rate that accelerated from 2017 and its net loss shrinking to 63 million in 2018 from 130 in 2017 265 million people use the digital scrap book at least once a month I wonder what that daily number gets down to they don't have to release anything really right but I mean that loss basically nothing if the company's worth nine billion dollars that's almost a decimal point and if they're growing they could do that one more time exactly they have almost a billion dollars in revenue not almost but they do it again they'll have a billion this year and marginally losing money and they're about to get an influx of cash of 1.2 billion dollars so yeah and what happens folks in a valuation like this not all the time but the bigger makers the bigger players very well they have to rebase their valuation that they put in 150 million sure you're explaining if they go public at a lower valuation they might get a discount but doesn't mean it happened interesting to see who that 150 was exactly there folks we get fast market coming up next with TD Ameritrade and of course we got our man Bowser Chapman Steve Rhodes statewide back this afternoon thanks man well I'll get them folks


In previous video, we talked about nice algebraic properties of matrix multiplication. It's associative, it's distributive, it has a multiplicative identity. Those are some of the nice algebraic properties, but you'll notice that compared to things like addition, which we talked about matrix addition, there were some things omitted from that list. For example, matrix multiplication, we did not say was commutative. In fact, I said so much to the opposite. Matrix multiplication is non-commutative. We cannot assume that A times B equals B times A. Because first of all, these products might not even be compatible whatsoever. So if A is a matrix of the form M by N and B is a matrix of the form N by P, that's what's necessary. You have to have the same number of columns and A has the equal number of rows and B. This will give you an M by P matrix. But on the other hand, if you switch the order around, you're going to get an N by P times an M by N. And so that, you can't cancel out the P and the M right there necessarily, unless they happen to be the same number. So it's very possible that the product might not even make sense. AB could exist, but AB might not exist. And so obviously a defined matrix cannot equal an undefined matrix. But even in a situation where the product could be reversed, right? Let's take, for example, you have like a two by three matrix and you times that by a three by two matrix. In that situation, you get a two by two matrix. If we reverse the order, we're going to get three by two, and then you times that by two by three. In this situation, the two matrices, so this would be for AB. This one right here would be for BA. In this situation, the product is compatible even when you reverse it. But you get a three by three matrix. Clearly a two by two matrix and a three by three matrix cannot equal each other. So even if the reverse order was existent, they might be different sizes, all right? So let's then get to really the heart of it, right? Even in a situation where it's like a square matrix. Let's say that you have N by N and N by N. What if they're both square matrices? Well, then you're going to get an N by N, whether you look at AB. And then if you look at BA, you'll get N by N times N by N. Which is N by N. So this is actually a setting if they're both square matrices of the same size. This is a setting where we actually could have even the possibility that AB equals BA. But I have here on the screen a counter example that shows you that we cannot assume that AB equals BA. So take for example the two by two matrices, one two negative one three and zero negative three one one. If we multiply these matrices together, A times B, you'll take the first row times the first column. You'll get zero plus two, which is two. You'll take the first row times the second column. So you get negative three plus two, which is negative one. You'll take the second row times the first column. You'll get zero plus three, which is three. And then you'll take the second row times the second column. You'll get three plus three, which is six. So this is the product AB. On the other hand, if we swap the order of A and B, we get BA right here. First row times first column, you get zero plus three, which is three. That already we can see is a disconnect with AB. You can also stop there, but let's keep on going. The first row times the second column, you get zero plus negative nine.   And so we can see that these two matrices completely disagree with each other. So we cannot assume that AB equals BA. Matrix multiplication does not commute. It's a non-commutative operation. Now, that doesn't mean that matrices never can commute with respect to multiplication. It just means we can't assume it. We need some other evidence to suggest. Because I can give you some examples of commuting matrices, but this doesn't happen in general. We can't assume that matrices commute. So we have to be cautious to avoid such a thing. Now, let's look at something else that we cannot assume. So when it comes to, like, say addition, if you had something like the following, a matrix A plus B is equal to A plus C, or something like that. If you were in this situation, you could be like, oh, I'm gonna subtract A from both sides, whoop, whoop, those cancel out, and you end up with B equals C. So this is called the cancellation principle, that when you have, well, if we use this to solve linear equations all the time, we can cancel out the operations here. We have to be careful that matrix multiplication, we cannot cancel things. What I mean is the following. If we have the following equation, AB equals AC, so this is established truth, AB equals AC. We cannot assume that even if this happens, we can't assume that B equals C. So there exist matrices AB and C, so that AB equals AC, but B does not equal C. We can't cancel out the A here. And so let's first look at an example of why we cannot necessarily cancel. So let's take a matrix A, which will look like 0, 2, 0, negative 1. B will look like 1, 2, 3, 4, and C will look like 5, 6, 3, 4. All right, what happens when we multiply these things together? And let's do this in detail, right? If you take the first row times the first column, you're going to get, in that case, you get A0 plus A6, so you'll get a 6. Take the second column here. You're going to get A0 plus an 8, so you get an 8. Take the second row times the first column, you're going to get A0 minus a 3.  So the product AB equals 6, 8, negative 3, negative 4. All right, let's do the same thing with A and C. If we take first row of A times the first column of C, you're going to get 0 times 2, which are 2 times 3, which is 6. 0 plus 2 times 3, which is 6. Take the second column now, you're going to get 0 plus 8. Okay, now you're going to take the second row times the first column, you're going to get 0 minus 3, like so. And then last one here, you're going to get 0 minus 4, which is negative 4. And so let's look at this. AB is equal to the 2 by 2 matrix, 6, 8, negative 3, negative 4. AC is equal to the matrix, 6, 8, negative 3, negative 4. So we can then establish the fact that AB equals AC. But look at the, look at the matrices B and C right here. B and C do not equal each other. So we cannot guarantee that B and C are equal, even though A times B equals AC. Now, if you're paying attention to this example here, you can barely see what the trick was, right? You'll notice that the first column of A was a column of zeros. And so when we did the matrix multiplication, basically we just ignored the first row of B and C. So if you take away the first row of B and C, what happens? Oh, look, their second rows are identical. And so that's really where this similarity came about. But it turns out that despite how, like in retrospect, we can see how we are able to cook up examples where AC equals AB, but B and C don't equal each other. But it turns out we can do more exotic examples than this, where even though A might be having no zeros in it whatsoever, we can still produce this phenomenon. Turns out this is the basic idea, but we can hide it in many ways. We can hide the proverbial dirt under the proverbial rug right there. So we cannot assume that B equals C, even if AB equals AC. So matrix multiplication is non-cancelative. We cannot cancel matrices.  The usual strategy would be something like the following. Well, I'm going to divide both sides by A so that the A's cancel, and then you get B equals C. Why can't we do that with matrix multiplication? Well, in order to divide by A, we would need matrix division, which is not something we have introduced right now. And so while we'll talk about what matrix division would mean in the next video, what this example shows us so far is that matrix division might not be possible for everything. Let's use an example of integers. If I take 0 times 7, and I set that equal to 0 times 3, that is a true statement, because both of these things are just equal to 0. So 0 times 7 is equal to 0 times 3. I can't cancel out the 0 and end up saying 7 equals 3. I can't do that. If I could divide by 0, I would enforce that the real numbers 7 and 3 are actually equal to each other. Because of this reason, we don't divide by 0 because it's non-cancelative. The same issue apparently is going on with matrices, that there are some matrices, when you multiply them, it's kind of like multiplying by 0, that we can't undo the process. And we'll talk about more of this in the next two lectures as we talk about matrix inverses. A third property that I want to mention that we cannot assume for matrix multiplication is similar to property number two about cancelative is we actually cannot assume the zero product property. The zero product property, remember, this is the property that if you multiply two things together that's equal to 0, it means that one of the factors was equal to 0. Now this is a key thing that we use like when we say solve polynomial equations. If you had something like the following, let's take x squared plus x minus 6 or something like that, this was equal to 0. How do we solve this equation? Well, we look for a factorization of the polynomials you get like x plus 3 and then x minus 2 equals 0. At this moment, we use this so-called zero product property or zip, zap, zap, you know, I don't know what the vowel should be, you can call it whatever you want. But we use the zero product property, which tells us the only way this product would equal 0 is if one of the factors equals 0. Well, if the first factor equals 0, we would get x plus 3 equals 0, which says x would equal negative 3. If the second factor equals 0, we get that x minus 2 equals 0, which would say that x equals 2. And so the two solutions to the equation would be negative 3 and 2. And this is using the zero product property. That is the only way that two real numbers can multiply to be zero is if at least one of the factors was already equal to zero. It turns out for matrices, we do not get that luxury. That is possible to construct a product of two matrices that's equal to zero, but neither of the matrices themselves is equal to zero. Such an example, consider the following. Let's take the matrix 0, 2, 0, negative 1 and the matrix 4, 2, 0, 0. In this situation, when you multiply them together, you'll take the first row by the first column, you get 0 plus 0, which is 0. The second column, you'll get 0 plus 0, which is 0. Take the first row, first column, you'll get 0 plus 0, which is equal to 0. Take the second column, you get 0 plus 0, which is equal to 0. And so notice that A is not the zero matrix, neither is B, but their product turned out to be zero. Now again, this example, it kind of seems underhanded here because it's like the first row was zeros here and the second, sorry, the first column was zero and A and the second column, the second row B was zero. And so you can see that because of those rows and zeros, they basically annihilated everything else. That was non-zero, so that the product turned out to be zero. So it's like, okay, I can see what you did there. But again, like we talked about with the non-cancellation, I did an obvious examples with rows and columns of zeros. I can actually, if I was forced to, I could come up with two by two matrices with no zero entries whatsoever, whose product is still zero. This is the essential problem that you have these secret rows and columns of zeros, and I don't know, I don't wanna define what I mean by secret right now, but we can hide the dirt under the rug and we can still get products of completely non-zero matrices that give you zero in the end right here. So we cannot assume the zero product property. So matrix multiplication is non-zip zappities up. Again, pick whatever vowel sounds you want for the zero product property. We cannot guarantee that principle for matrix multiplication. Now I don't want you to get this bad taste of matrix multiplication. Multiplication for matrices is pretty awesome, but unlike multiplication, say of real numbers or complex numbers or multiplication in a field, matrix multiplication does not have all of the nice, niceties of a field, but there are some important things we still need to know about matrix multiplication. And so some three things we should never assume about matrix multiplication. We cannot assume that it commutes. We cannot assume that it cancels and we cannot assume the zero product property. There are situations, of course, where they apply, but it doesn't apply in general. So we can only apply these principles in special cases and by default, we should assume that they do not hold for matrix multiplication.


So you don't know how to stitch. Not a problem. Edge stitch lets you left click on a hole in order to close it. Click your first edge, click your second edge, and Z brush will do the rest. You can close the same hole in different ways. So depending on the edges you click and in what order depends on how the hole will be closed. Hope that helps and as always I hope you have a fantastic day and I'll see you around.


Last week, DCU Drama Society hosted Drama Week and booked Glass and Evan and St Patrick's campuses which offered free workshops to all DCU students. Just get people involved in drama in general because I know a lot of people last year said that they regret not getting involved and just hopefully this week we give everyone a taster of what basically what we do and so everyone can find their own niche if they're into basically more of the plays or the musicals or the pantos or having fun. Yeah, just basically gathering more members. The workshop covered everything from competence building to stage combat and even took a look at the technical side of the stage but their main event of the week was their Hamilton workshop where West End performer Carl Smallwood taught song and dance to the members. They were organised by our education officer Chloe and they're going really well. So far yesterday we had a competence workshop, competence building workshop and it was fantastic and today we have our big workshop of the week which is our Hamilton workshop so these are all loyal members of DC Drama. They're so inclusive and everyone can join in which is amazing and there's so many of them but not too many. Yeah, there's something for everyone and there's just a great energy kind of buzzing like everyone's just like oh that's class I'll go to that one that one's so me like and yeah there is a really nice like variety of what we've got going on. Like right now what do we have all this going on we have like the whole performance side of things over in paths they're doing a tech workshop which is like showing them all like the backstage kind of stuff as well so it is trying to cater to everyone who's interested in any aspect of drama. Yeah and it's also a really good chance to like try out everything like if you have never done Anthony do the tech before you can just hop on in and learn like Drama week is just a taster of some activities that are helped by DC Drama here in DC Major in the UK. Later on they're also going to be hosting both the performance side as well as building foundations for their play Panto and Mexico. Rachel Martin, DC TV News.


In this episode we'll be talking about why is everybody talking about storytelling these days. We'll also address how stories can help you understand the world around us and help to co-create new services. And finally we'll talk about activism and activists and why you need to become one. Here's the guest for this episode, let the show begin. Hello, I'm Mary Alice Arthur and this is the Service Design Show. Hi, I'm Mark and welcome to the Service Design Show. This show is all about helping you to do more work that makes you proud by designing and delivering services that have a positive impact on people and are good for business. My guest in this episode is Mary Alice Arthur. Mary Alice helps people and organizations find stories that make them flourish and helps these stories to come alive. If you've been following the show for some time, you know that I think stories and storytelling are key cornerstone in service design. And Mary Alice has a great way of explaining the power of stories and also how we can actually practically use stories on a day-to-day basis to do good. So this is an essential episode for any service designer. If this is your first time here on this channel, don't forget to subscribe and click the bell icon because I post new videos on this channel at least once a week. So that's all for the introduction and now let's quickly jump into the interview with Mary Alice. Welcome to the show, Mary Alice. Thanks. Good to be here. It's really nice to have a non-service designer on the Service Design Show because it's always so enriching to hear stories. And we're going to talk about stories from other fields so I'm really happy that you're here. For the people who don't know who you are because probably this is a new audience listening to you today.  Who are you? I call myself a story activist and that really has two parts. So I'm somebody who's really interested in how story works and story of course is you could call it the human operating system. So it's a really good thing to know something about. And the word activist for me means what stories do I choose to pay attention to? Because when I activate stories they come to life and we are living in stories. So it's really an interesting thing to know how to activate stories. Which ones do we want to live in and which ones don't we want to live in? So that's one side of my work. I work with stories and how they're working. And the other bit is about hosting. So how do we actually work together well to bring our stories to life? And that is what kind of processes do we use? How do we go to conversation that really matters?  And how do we learn? How do we verse stories together? I've said in a previous episode that I believe that storytelling is really an important part of the work we do as a service design community because it's all about communication and explaining and getting people to work together. So I'm sure that we'll learn a lot today. You gave me three really interesting topics. Are you ready to start and do some interview jazz? Yeah. This is new for me though. Yeah, let's give it a shot. Okay, so the first topic for today is called The New Black. Why are we talking about storytelling as the new black? What does that mean? So this is a phrase that comes out of the fashion industry, right? Black is the traditional color people wear in urban settings. And if you've ever watched a fashion event, so guys don't worry if you haven't, but if you've ever watched a fashion event, there's lots of color, there's lots of movement, there's lots of clothes, and then the designer comes out and they're always wearing black. It's very interesting, they're very plain. So every so often the fashion industry says Navy is the new black or Maroon is the new black. In fact in the U.S. there's a TV show called Orange is the New Black, a story of a woman who went to prison, right? But I call story the new black because we are calling everybody a storyteller, which is actually factually true.  But we call our music people storytellers. We call our authors storytellers, that's more kind of a legitimate one. Sometimes we call our politicians storytellers. So we're kind of labeling everything stories, so stories like out there floating around, but not everybody knows how to work with it or what it really means. And why, the first question is, is there a big difference in the attention for stories and storytelling for let's say in the last five or ten years from your experience and where is that coming from? That's the second question. If we look at the history, this is an interesting thing. There is a book out there called Megatrends that was written in 1983 by John Nesbitt and Patricia Aberdeen and they were their future trend people. And they had written about these things that were coming up. The only one I remember out of that book was called High Tech, High Touch. So it was interesting that in the 70s was the rise of personal computers. When Steve Jobs and his mates and others started working on, everybody should be able to have a computer. And at the same time, the storytelling revival started to happen in the U.S. and the U.K. So suddenly people thought it was kind of interesting to get together and listen to traditional tales and tell personal stories and things like that. So these two things don't appear to be related, but they, in my book and from this particular future trend, I think they are, and if you look at social media, social media these days is a massive platform for personal storytelling. So it was about 2003. You've had Annette Simmons on your show. I met her around that time because the first people talking about organizational storytelling started meeting about that time. Around 2003, so like 15 years ago, yeah. That's also when IBM started, it had the Kenevan Center, Dave Snowden's work out of that started in IBM and their interest in story started then. That's when he was also working. So a lot of people started talking about it then, but I used to talk about it as a fresh green field and there were people outstanding in it. I mean, there were people standing way over there. And when I started talking about storytelling in 2003, 2004, people looked at me like I was crazy and they would say, oh, that's interesting. And then I could see them turn the other way. And then it finally started coming into the literature probably when Steve Denning started writing about it. He had been working for the World Bank and because of that organization and the seriousness of that organization, suddenly the mainstream media, Harvard Business Review started thinking about it. When something goes into Harvard Business Review, it's kind of getting mainstream. We've had the same one with design thinking and service design happen. Yeah. And our practice fields would probably say, is it a good thing or not that people are all talking about this? Exactly, yeah. That's also, there was the conversation also with Annette, sort of like, what is the downside that storytelling is getting the attention it is getting.  But I wouldn't, I don't know, would you compare storytelling to fashion? Will it, will it move into a new season and will storytelling be over? Probably not, right? But this is the challenge, I think, which is why I'm very interested in it, is because what happens when we begin to use things that are intrinsically part of our humanity as tools? And in the working world, we call that flavor of the month. You know, oh, I like this ice cream this month and next month I'm on to something else. And we know about that in organizational settings. People get, they were into agile and then they get into lean and then they get into, so whatever the next thing is, gets the focus and then they kind of go, well, that didn't work, let's use the next thing. But because stories are the way that humanity works in the world and takes its agency, the ability to do something, then I think it's really important to say this is more than a tool. And what does that mean? So do we, what do we have to do to make it one blow over? Because like you said, it's part of humanity. So should we treat it in a different way? Should we have a different conversation around it? I think so. I think people need to say, how do I become the most conscious about how story works? When I decided to take on the title, Story Activist, I had one friend who had very early on in the 1960s been working with the farm workers movement and she said, don't use this word activist, people respond negatively to it and I thought to myself, there are so many words I can think of that need reclaiming. And activism is one of them and leadership is one of them and power is one of them. All of these things, consumer, we call people consumers but what would happen if we believed ourselves to be citizens? The languaging is actually really important. How we define things. And so we're in that period when things need to be reframing, renaming, reclaiming. These are all rhyme interestingly. I didn't mean to do that but we need to do some of that activity to say, what does it really mean instead of this fly by. So we have a political leader who talks about fake news and alternative facts which is very interesting because it actually puts the focus on what does real mean and what are we using our stories for. So when will we wake up to how we're using our stories really? And that's part of the work I've been doing. Can we create some consciousness around story? And more consciousness. So how would you describe the way we're using stories these days? I think about it as three waves. They're kind of like waves rolling in but the biggest one right now is influence. So we are in the wave of influence and people, especially organizational leaders want to learn how to tell stories because they want influence. They want to say, listen to my idea or you should trust me on this or buy my product or our product means this so we're going to tell some stories about it. So by far I think what's making this incredible rise of storytelling is the wave of influence. People believing I want influence. The question of course is what are you using your influence for? For good or for evil. Because a bulldozer is simply a tool it can knock down something precious or it can make the way for something to be built. It all depends on how you decide to use it. So a story is the same. I would say there are no innocent stories. Every story is asking for something. As an agenda. And maybe the agenda is just telling me, I want to tell you or I feel hurt and I want somebody to know how I feel or this happened and I can finally express it. All of those stories are asking for something. Will you be sharing the other two waves in the next topics? Okay, so this is a good time to sort of move forward. Let's move on into the second topic and I think this will give you the opportunity to talk about the other waves that is called story rolls. So before I get into those I do want to talk about the other two topics before I get into the story rolls. Okay, so the important thing to know is this word here. Story field. So we think about ourselves and about things as having a story but in fact we are the intersection of all the stories that we hold about ourselves all the stories others hold about us all the stories of our roles like you're a somebody who works in service design you're a father, you're a colleague you're a friend, you might be a sibling maybe you have others, you're a son all of those things are different stories and so you're actually not one story, you're a field and it's an interesting thing to know that every person plays a thing as a field. So every organizational structure, every product is the intersection of all these different stories and that makes it interesting and of course the question is which stories are on top and what's playing itself out. So the first wave of story I think is about influence the second one is about collective sense and meaning making. We can work with stories because they have the gold in them because we tend to file all of our experiences and what we know in our heads by asking for the stories. So context equals content and a good way to get stories from people is to ask a good question. That's what we're trying to do here. Yeah, and that is in fact one of the most powerful tools I think for leadership is the ability to ask questions and I call it question literacy. We think of literacy as the ability to read but there's also question literacy the ability to ask good questions and not many people have that these days so that's interesting. So that's the second wave. Tons of people know about story for influence fewer people know about story for collective sense and meaning making the third one I think is healing and holding that is holding W-H-O-L-I-N-G bringing the pieces back together. How can story help us come together around things that we've maybe been fragmented around. And I often think when I'm working with groups whether people realize this or not there is some healing needed before you can get into action. So whether that's I'm sorry I didn't tell you or I'm sorry you didn't know that or I need to apologize for this or I see you now or any of those kind of things there's either very covert meaning people are aware of it or overt people are aware of it or it's covert something needs to happen in order for people to step in fully. So very few people know about that one but that leads us into the roles. So how can you yeah there we go. The story roles. So this here's my question in return what if story could really help you in a variety of ways that you're working what are some roles you could take on right. So the first one for me when I think about field work that is how do I find out the story field I'm working in then I need to take on the role of expedition leader. And the nice thing about this word expedition is that an expedition leader realizes they need a variety of talents on their team in order to find out what's really going on. So that also means we need a variety of stories in order to find out what's really going on. So how can we use story to help us explore the territory we're working in so that's one role. Secondly stories can help you develop stuff. I want to take my work further I want to find out how service design can extend through other products and places I'm working so this is a strategic approach so this is a strategist role it's a strategic thing to use stories to help develop what you're doing. So what stories are we going to tell about something or what can so we first of all are going to learn about the field that we're in and now we're going to go okay well strategically which story should we be telling in order to take our work further. So which stories do we put on top is that yeah. Yeah which do we lift up which stories do we help to emerge. Yes. And we can help them by keeping using them then there's this role of harvesting so I use this word harvest we know about what harvesting is if we know about farming so every farmer plants for a harvest you have a plan so if you want to be a good harvester this is about finding out what stories we're carrying and it's a really interesting thing to harvest the story of our project team around service design. What have we learned working on our work that may take us forward or show us where innovations are waiting or help us to understand who was there that we didn't see at the time so harvesting is a really interesting way to use stories. And how does harvesting relate to the first one like exploring which which stories are around how do these two relate. So here I want to search out what's the field I'm operating in where are these intersecting stories what are people saying about something and usually the stories they're telling are telling me what they believe about it so what do people believe. Now I might go I really want to go after I have a specific harvesting tactic I want to take I want to go after who needs to work with whom to make this thing really work well so I'm going to ask that as my question are there stories that will help me to find out about that. This is like a research perspective. And then finally this one is about co-creating if I want to take on the role of a visionary then my I can create a story a future story to say where are we going to go in the future because we the stories like the roadway it takes us in a certain direction so together with what I'm working on or who I'm working with or whoever my co-creators are we can become visionary and decide where we're going by creating stories that could take us there and this last thing immediately reminds me of politics like in which story of which story do you want to be part of like do you agree like is that politicians are always doing that and you'll notice the wave we've been in this wave right at the moment and we'll be going a bit more right and most of our politicians are saying we're going to make us great again that's not only here but that's in other places too returning to the good days returning to the old days what that story is telling us is I want to take us back to a place of comfort where we felt we knew what we were doing and who we were the interesting thing for me is could they decide to do this instead and say who do we decide to be that's actually a much more interesting jumping off place from my perspective if we knew where we were so we can if we knew where we were at this moment then who do we decide to be how have we learned to work together and then who do we decide to be as a result could be really interesting I don't notice politics moving in that direction it tends to be more populist but for those of us who are voting we could say what stories are people telling and if I dig into those deeply why are they telling those and do I therefore really want to go in that direction with that person or what story do I choose if I wake up get beyond the emotion stories trigger emotion which is why they're really powerful which of these four roles is a role that you find most interesting or most valuable most yeah valuable I can tell you when I think it's the do I have a preference I like doing all of those things I can imagine in general I like doing this a lot because this is the unsung role what do we really already know from what we've experienced if we would go after where have we learned to work well together or if I'm thinking about a product or a service when has it happened that people are interacting with this at the very the very level we hope for and what helped that to be true so if we really dig into what we are what's already hiding in plain sight that's something there's something really really cool about that I'm thinking about the harvesting perspective as just sort of tuning in to the the stories you want to hear or see because like you said it's a story field and sort of you hear all the stories at the same time but harvesting is like tuning in to those specific stories you're interested in it's like tuning a radio station you only want to listen to the violins and not the rest of it it's something like that not the rest of the orchestra yeah and from your experience which role is the most challenging or hard sometimes it can be this one the visionary role the co-creating because often people come to work on something with certain ideas I want it to be like this or here's where the potential is and we can even be using the same language and mean quite different things and it may take us a long time to realize it yeah yeah yeah so you have to sort of establish first a common language before you can even start to think about it and I've worked with some senior teams realized later they were using the same word for different stuff and that's why they could never understand each other oh you mean that oh and now I get it yeah and I think language is so important and that's one of the big struggles in service design that everybody the running joke is if you ask 10 service designers for a definition of the field you'll get 11 definitions and that's that's really a language issue right we don't have a our language is not common enough I'd say yeah you want to add something yeah that's that that can make it really interesting to ask them to tell a story instead of a given definition yeah and that's probably and that's usually what happens exchanging what I call war stories or that's tell me what you did and how it went down yeah are you ready to move on to the third topic and I think it closely relates to what you started with yeah okay I am you said you called yourself an activist so here we go activist and the question for you again to come up with an interesting question starter yeah how far can we take story and how far can we work with it and that's why I think this whole concept of story activism or being a story activist is really interesting because essentially all of us are story activists and I got this phrase from a New Zealand actor called Cliff Curtis and he was recorded as saying something like when story is really working it makes you want to do something it makes you want to run to jump to be active which is of course the essence of story and so everybody who works with story for me as an activist something like that I poked my ears up like this I poked my ears up to say oh I'm a story activist that's what I want to do so the question is what stories are we paying attention to and how so within any story field there's some stories that we need to stop telling when we keep telling those stories it's not helpful so I noticed that in the NGO field a lot of nonprofits especially working with people who are marginalized use very deficit language and they have to tell victim stories a lot in order to get funding but what does that force the people who hold those stories it forces them to stay victims essentially because they have to keep telling the story to get the money so some stories need to stop being told some stories we need to keep telling because they're really good and some we need to start telling and it's interesting in this field to ask yourself what stories need to be told what stories do we need to keep telling and what stories do we need to start telling and that's like writing a new chapter for your book like what what will the next next chapter look like what do you want to be in the next chapter and you ask a question how far can we take stories or what do you mean with how far how far in in terms of so do you think about story as a tool think about story as a methodology we've talked about it as something that can inform some roles that work inside of inside of the work is it a way of life so I often when people say to me what is story really I have a number of pictures I hold up so I hold up a picture of a road leaning into the future so the story can take us into the future it's a frame so often people can't you know they have they whatever their picture is like you know whatever this is it's like having a box of puzzle pieces that have been put together I've got my tidy picture but then suddenly another piece comes in where does that go it's outside the frame so it can be a restriction or it focuses the way we look at things sometimes I show people a picture of a bowl of yogurt because story is a live culture and and it's continually being fed so what are you feeding it negative things it's becomes negative if you feed it positive things it becomes positive but it's alive and I always say to people if yogurt isn't alive don't eat it it's not any good for you and sometimes I show people a picture of my suitcase because sometimes our stories are baggage they keep dragging behind us and we somehow are carrying this weight so it story is all of those things and it's really you know how far am I willing to dig in to see how it can be helpful to me and where I decide to take it and who I can become because of it yeah so this is super inspiring for me because I think thinking about stories in these different application I'll call them applications enables you sort of to think how in which places in which situations will I use stories and in which way I sometimes tell about that we use stories to sort of communicate results we use stories to do research we use stories to get people engaged and it's like it's all those things it's not just it's not just a way of communicating like right and that's also what you're saying there are you can do more with it and that's how far you interested to go what's I don't know if you thought about it but what is the next frontier of stories, storytelling stories what's going to happen in the in the next near future well you know those three waves I talked about and I I don't have a big piece of research about them but I have a little piece of research because I talked about those at a conference in 2017 and I wrote a blog post about influence and on LinkedIn and 4,000 people more than 4,000 people read my blog and I was like I'm a blogger now I felt really great well linked to the blog somewhere down here yeah and then I wrote the second part about collective sense and meaning-making and I was a I got a little bit sad you know kind of like what's happened to my big audience and then I wrote about healing and holding and 200 people read that and at first I was really depressed and then I went no I'm right it was kind of proof that I'm right because in fact it's like that influence collective sense and meaning healing and holding and so I think we're in that part we're in that time in the planet right now where many of us realize we've run out the end of our old story we don't actually know who we are anymore together as a humanity we don't we've kind of what is our purpose why are we here we seem to be impacting the planet greatly and we don't seem to have the will to do something together about it why not but we don't know what the next story is and so many of us are feeling uncomfortable, sad or even incredibly depressed in our organizational structures many of us are wondering if family life is all that is or feeling incredibly stressed that we have so much to do around even keeping the basic stuff together so we are at one could say a crisis of story and maybe the interesting thing is what do we choose to do with our story together because the truth is there can't just be one story there needs to be some frame within which all of these ways of looking at the world can fit and work and live together and what is that I don't know exactly but that's what's coming what's the story that connects us now and tomorrow this doesn't seem to be the kind of thing politicians are focusing on at all but it's the most important question if people are interested in this topic and want to learn more about it what would be some good resources that you could recommend the project I'm doing right now is called story the future and if you look at storythefuture.com you'll find some of the ways we're trying to raise consciousness around what story does and how it works and there's a growing group on Facebook story the future online summit is the Facebook group there are some people out there doing some interesting writing on that including Charles Eisenstein who wrote the more beautiful world our hearts know is possible David Corten who's written stuff about what's the next story of course Otto Sharmer's work is really kind of touching on the edge of that there are many people who are kind of coming at it from different angles which is why I started working on story the future because I said where's that place where all of us doing this stuff could meet because there is not really a cohesive practice field around it so many many people now more than ever when I look at my history since 2003 have very few people now to almost everybody talking about story it's quite a different field so the biggest question is how can we work together and let's hope this community will also connect with the story thinkers community because I think we can collaborate and learn so much from each other so we're heading towards the end and I always have one final question and that is is there a question that you have for us for the viewers the listeners of the service design show is there anything you'd like us to chew up on yeah I think of service design I think in that kind of the most broadest possible way and one thing that you know the built environment I think is a really really interesting place to look and I'm thinking that specifically I came back to the U.S. after living overseas for 35 years some large part of that New Zealand sometime in Europe and the way that all of the services and how they're presented act on our psyche is really really interesting and the United States has a very particular service culture attitude which I find phenomenally interesting but also particularly stressful because it's kind of a wound up it has to be operating all the time so I begin to ask myself is 24-7 actually healthy for us is everything on demand actually a healthy human thing and how do we help people become very wise in their consuming choices maybe yeah maybe what is the price we're paying for enabling services in that sense right yeah there's always a price maybe what's the trade off that's better that's a more positive way to formulate it I want to thank you for sharing what you're doing sharing what sharing about stories sharing your stories I think you're inspired me at least to learn and to dig more into this topic and I'm sure a lot of listeners and viewers too so thank you Mary Els thank you very much for the invitation really fun my pleasure how do you deal with the tradeoff of designing services for instance that have a high availability how do you manage those tradeoffs leave a comment down below and let's continue the conversation there if you're interested in stories and storytelling and want to tell the story about service design check out the free course that I've got for you that helps you to explain service design in plain English and if you'd like to see more videos don't forget to subscribe and click the bell icon to be notified with new videos around thanks so much for watching and look forward to seeing you in the next video


We're at the site of another community organization in the local area called All About Living and this is one of the key projects that were done by one of our SQW construction cohorts and so it was the main project that all of the participants worked on together and it's a fantastic example, one obviously of a piece of construction but two of the ability for these projects to contribute to community and other organizations as well.  You're actually like outside working and you're getting up early and starting and getting all the tools out just like it actually is. I started off with a CERT One course instruction with Sandbag at Sandgate. The course ran for three months-ish. I've been working there just short of three months so it's still an ongoing thing. This is a great example of benefits community so not only do we get more employment in the local area but you're also contributing to other organizations that are trying to do work in the community as well. Community organizations like ours, it's our business really to work with individuals and community more broadly but in this case with individuals who have experienced some level of complexity or difficulty in their life so would be classified as disadvantaged learners. So I think it's unique because it puts the focus on community and on the context of life in community and life in employment as opposed to life in a classroom. Sandbag actually helped me get my hours to get my license and with the fact that also they were paying us I was able to save up for a car. I really liked the people, like the team that I was working with, the people that work for Sandbag. Just really amazing people and really happy I met them and got into it. There's going to be a lot of people who say you can't do it or it can't be done or they're not looking for people, your age, you're too young, you're too old, don't listen to it, it's garbage, you can do it. But you need to have a certain willingness and the part of this course was to get us to get out there. You know this is an alternative model I suppose around vocational training so a community based model as opposed to an RTO led model. This program has been wonderful and I think you know absolutely a salute to the government to reinstate this program and support it.