Ladies and gentlemen, welcome to the key lane of the Submarine Delaware, SSN 791. I'm Jennifer Dunn, Director of Communications at Newport News Shipbuilding, and it's my pleasure to welcome you here this morning and to introduce our platform guests. If everyone could please rise as the official party takes its place on the platform. Please welcome Commander Brian Hogan, Commanding Officer, Delaware. And Douglas Lemon, Supervisor of Shipbuilding, Newport News. Rare Admiral Michael Jabley, Program Executive Officer, Submarines. Vice Admiral Joseph Malloy, Deputy Chief of Naval Operations. Mr. Jeff Geiger, President, General Dynamics Electric Boat. Vice Admiral Joseph Tafalo, Commander, Submarine Forces. Congressman Randy Forbes, Fourth Congressional District, Virginia. Congressman Bobby Scott, Third Congressional District, Virginia. Governor Terry McCullough, Governor of Virginia. Retired Navy Captain and U.S. Senator Thomas Carper from the state of Delaware. Mr. Matt Mulheran, President, Newport News Shipbuilding. Now, please welcome Mr. Hunter Biden, who is accompanying his grandmother and Delaware sponsor, Dr. Jill Biden. Ladies and gentlemen, please remain standing for the Parade of Colors and the National Anthem. The Parade of Colors is by Submarine Squadron Six Color Guard. This will be followed by the National Anthem, performed by Newport News Shipbuilder Mr. Antoine Barnes. Color Guard, Parade the Colors. Oh say can you see by the dawn, what so proudly whose broad stripes and bright stars. Color Guard, retire the colors. Ladies and gentlemen, please welcome Newport News Shipbuilder Deidra Bethay to deliver the invocation. Good morning. Let us pray.  Thank you, God, for this day that marks the kill-laying for the construction of the Submarine Delaware SSN 791. As we gather for this historical moment, we invoke your holy presence to be among us. Grant our thoughts, Lord, our actions, and our very being according to your will. We acknowledge, Lord, the trust and the confidence that you have placed in this organization to build such vessels to your honor and to your glory. While we enjoy and celebrate 130 years of rich history in shipbuilding, we do not take for granted the opportunity that is now before us. While the unseen may awake us, Lord, and everyday challenges may overshadow us, we thank you for your abiding promise to always be with us. We acknowledge the gift of your presence and the participation in this endeavor. God, we ask that you would keep us safe, keep us strong and steadfast. Without your wisdom, strength, and compassion, we can do nothing. As your word says, accept the Lord, build the house they labor in vain that build it. Accept the Lord keeps the city the watchman wakes in but in vain. Our commander in chief, President Barack Obama, and all of the leaders in these United States. Our ship sponsor today, Dr. Jill Biden, the program participants, as well as our executives, our managers, our supervisors, our engineers, our designers, our steel craftmen, and all of the shipbuilders, along with the many family members who will invest their time, their energy, and seek to give you their very best. Thank you for those both near and far who make up this team. Finally, God, we ask that you be mindful of the men and women in uniform who serves in Hombway. So this great nation of ours might continue to be free, brave, and the land of democracy. God, make the world safer, and may your peace abide as this ship shall in months to come sail proudly among the seven seas. Let all our efforts here today and tomorrow be found pleasing in your sight. It is in the name of the one who orders our steps and meet us with mercy. Jesus, amen. Please be seated. And now, please welcome Newport News Shipbuilding President, Mr. Matt Mulheran. Good morning. Distinguished platform guests, ladies and gentlemen, and especially our ship sponsor, Dr. Jill Biden and her grandson, Hunter. It is my privilege and great honor to welcome you to the keel laying ceremony for the Submarine Delaware SSN 791. I'd like to thank Dia Drubb Bethe for delivering the invocation and to the Submarine Squadron Six Color Guard and the U.S. Fleet Forces Brass Quintet for their roles in opening our ceremony with such patriotic spirit. I would also like to offer my special thanks to Antoine Barnes for his performance of the National Anthem. Thank you all. There are a few guests in our audience today that I'd like to specifically recognize. For our local and state government, please welcome Lieutenant Governor of Virginia, Ralph Northam, Delegate David Yancey, Delegate Marcia Price, Newport News Mayor McKinley Price, and City Manager Jim Borey. I would also like to take a moment to remember State Senator John Miller, who passed away earlier this month. He was a genuine friend to our shipbuilders and our shipyard. He always attended these events, and he is truly missed. Well, today's ceremony marks the official construction milestone in the life of our nation's newest submarine, and we are very pleased you all could join us on this special occasion. It is most appropriate that this submarine is named for Delaware, a state whose motto is liberty and independence because this submarine will provide both. Delaware is the 18th submarine of the Virginia class and the ninth to be delivered by Newport News Shipbuilding. Between me as a bow section, although we had to cover the internal workings for security reasons, this one small section helps put into perspective just how large, extraordinarily complex and secret these machines are. Delaware is continuing a tradition of excellence that began when we laid the keel for Texas, our first Virginia class submarine back in 2002. Hard to believe that's been 14 years ago. Since then I've had the opportunity to personally ride sea trials for the last four submarines built here at Newport News. This is when we take the submarine to sea for the first time, submerge and test her performance. Sea trials have always been amongst the proudest moments in my career. When you're underway taking the submarine to test depth, it really hits home how skilled the Navy crew that operates these boats are. For me, though, it also demonstrates the skill and craftsmanship of our shipbuilders. Shipbuilding isn't glamorous work, it's tough, it's dirty, and in fact when you work submarines, it means working in very tight spaces. But it's rewarding work. Each day we come to work, we are contributing to something much larger than ourselves. I strongly believe that our shipbuilders here and at Electric Boat are just as critical to the defense of our nation as the crew that will sail this submarine. For the past 130 years, we've taken this responsibility to heart. Our founding principle is built upon always delivering a quality product above all else. As we celebrate today's keel laying, a tradition that can be traced back to the first ship built for the United States Navy. Our sponsor will authenticate the keel by writing her initials onto a metal plate. A shipyard welder will then weld her initials onto the plate, which will be permanently affixed to the submarine before delivery to the Navy. While Jill Biden's initials may be the only ones visible today, this submarine also carries with it the names of her shipbuilders. Shipbuilders who sign their name to each and every job they perform. Shipbuilders who put safety and quality above all else. And shipbuilders who I have the utmost respect for and complete and total confidence in. Not just during those sea trials I mentioned, but each and every day. Thank you. Now it is my honor to introduce our next speaker, Governor Terry McCullough. Governor McCullough is making progress to reach his goal of building a new Virginia economy through investments in education, transportation, and job creation. In his first 27 months in office, he's made 645 economic development announcements with more than $11 billion in capital investment, more than any previous Virginia governor. And he's been a strong and committed advocate for our active duty military, veterans, and their families. It is my pleasure to introduce the honorable Terry McCullough, the 72nd Governor of the Commonwealth of Virginia. Thank you, buddy. Thank you, Matt. Thank you. Good morning, everybody. Welcome to the greatest state and the greatest nation on earth, the Commonwealth of Virginia. Thank you. What an honor to have you all here. Dr. Biden, it is such an honor for us to have you here. Let me also thank you. She is actually an employee of the state. As you know, she is an English professor up at Northern Virginia Community College. So it's an honor to have you here. Hunter, it is great to have you here with us today. Senator Carper, thank you very much for all the great work you do in the Senate for our military. I want to thank our congressional delegation for being here today. Let's wish Bobby Scott a happy birthday today, folks. It is his birthday. Let me just say very briefly, as Matt mentioned, our state is very strong today. I just announced last week a 4% unemployment rate, the lowest we've had in nearly 10 years, lowest of any state in the southeast of the United States of America. We've had 24 straight months of job growth. Initial unemployment claims just hit a 41 year low. And I just announced the largest budget surplus of Virginia history. And I took that money and we put a billion dollars into education and to help our veterans here in the Commonwealth of Virginia. So we love our military. As the proud son of an Army captain and a father of a newly minted second lieutenant in the United States Marine Corps, Dorothy and I understand the importance of our military and what it means here for the Commonwealth of Virginia. We want to make sure that Virginia is the best. We have the second most active duty military of any state in the United States of America, 12th population, but second most active duty. And I'm proud to say, per capita, more veterans in any state in the United States of America, more female veterans, more veterans under the age of 25 than any state in America. And I was proud to be the only governor and the first governor to announce that Virginia has functionally ended veteran homelessness in the state of Virginia folks. I also want to thank all the military personnel behind me last year, Virginia, the number one recipient of military outlay $6.7 billion. So let's give all these folks a great round of applause. And most importantly, I want to thank the greatest shipbuilders in the entire world that we have here right at Newport News, 130 years, 800 ships they have built, including 60 subs. So let's give our shipbuilders a great round of applause. No other state can say this. 28,500 shipbuilders, one out of five in the United States of America are here in the Commonwealth of Virginia. When you add in all the other folks, total population of employment is 65,000. So as governor of the great Commonwealth of Virginia, and let me say I know Delaware is always called the first state. Let me just remind everybody. In 1607, when those three ships came from England, they didn't go to Delaware, Massachusetts, Pennsylvania, Florida. No, they came here to Jamestown, Virginia folks. We are the beginning of the United States of America. So let me wish the USS Delaware great speed in 40 months today when she starts plying the seas around the globe, and no one knows exactly where she or any of her sisters are underneath our sea. Let me be very clear that will strike fear into those that would ever harm anyone in the United States of America or our allies. And when you come to this area and you see those majestic aircraft carriers in our subs, there is no question why the United States of America is the greatest nation on earth. Thank you very much. Thank you, Governor. And now it's my honor to introduce our next speaker. He leads the great shipbuilders of Electric Boat, our teammates in the Virginia class submarine program. In fact, his shipyard just laid the keel for Delaware's sister ship, South Dakota, earlier this month. Ladies and gentlemen, please welcome the president of General Dynamics Electric Boat, Mr. Jeff Geiger. Thank you, Matt. And good morning, everyone. It's a real honor to be here today representing the 14,000 men and women of General Dynamics Electric Boat. And I'd like to begin by recognizing all of the very distinguished platform guests, and especially, of course, Dr. Jill Biden, sponsor of the Submarine Delaware. Dr. Biden, it is an honor to have you join our submarine community in such an important role. I'd also like to recognize the outstanding crew of Delaware under the command of Commander Brian Hogan. The officers and crew of Delaware have spent years studying, training, and honing their skills to operate this magnificent vessel. Their dedication and commitment will serve them well as they work with the shipbuilding team to prepare the seventh ship named Delaware for future service to our nation. Lastly, I want to acknowledge the essential contributions made by our supporters in Congress year in and year out. Their advocacy enables the efficient construction of these ships, which are so critical to our country's defense. Today's Keele Lane represents a continuation of a tradition that dates back centuries, and marks an important milestone in the life of the Delaware, the ceremonial start of its construction. Getting to this point took a great deal of work by a great many people. The shipbuilders of Newport News and Electric Boat are supplier base and United States Navy. The shipbuilders of Electric Boat share with our Newport News teammates the honor and pride in being an important and invested partner in the Navy Industry Summary Enterprise, which is responsible for delivering vessels as remarkable as the Delaware. It is a responsibility we take very seriously and one that drives us to continuously develop better and more effective ways to succeed. Through the efforts of this team, the Virginia program has distinguished itself by setting new standards for cost-effective design and construction and advanced mission capabilities for the Navy. Our record of success, however, is never taken for granted. To build upon it, we must earn each new day. It's now a busy time for our team, and we're fortunate to be engaged in a sustained period of increased submarine production. With today's event, over the past 12 months, we have celebrated three Keele lanes, two christenings, and a commissioning across six Virginia-class ships. The newest, the Delaware, stands out as a remarkable example of applied and integrated technology, along with the ships of the class that have come before it. Over service lives extending more than three decades, these ships will routinely operate hundreds of feet below the ocean surface, a hostile and unforgiving world. In terms of capability, there is more science packed in a submarine than any other ship in the world. Submariners have a saying, there's room for everything needed aboard a submarine except a mistake. As shipbuilders, we understand that the lives of our sailors and the security of our nation are at stake, and we understand the importance of our common goal, an unwavering commitment to safety, quality, capability, and continuous improvement. All in support of the most dominant undersea force in the world, the United States Navy submarine fleet. Thank you very much. Well, thank you, Jeff. Our next speaker represents Virginia's fourth congressional district. He serves as chairman of the House Armed Services Seapower and Projection Forces Subcommittee, and is a strong supporter for our nation's military and of the work we do at this shipyard. Please welcome my friend, Congressman Randy Forbes. Governor, Senator, Dr. Biden, Matt, Jeff, and all of our distinguished guests on the platform. It's wonderful to be here with you and all of you today, and I too want to single out my colleague and friend, Congressman Bobby Scott, not because it's his birthday. Governor, he's had quite a few of those. But because this is his district and because he works so hard for the men and women who build these wonderful ships. And Bobby, thank you for all the good work that you do consistently. Bobby and I were just here last month for the christening of the USS Washington, and it was good to see how fast Newport News is churning out our Virginia-class submarines on budget and ahead of schedule. In the 1990s, by contrast, we went without delivering a single submarine. And 20 years later, we are suffering the consequences. We have to continue letting the American people understand this is not a spicket that you turn on and you turn off at the whim of any particular poles that are going around. This is about the future of the world as we know it, and we have to consistently put out these incredible vessels. Just a few weeks ago, Admiral Harris from Paycom told Congress and our committee that we were only able to meet about 62% of the demand that the COCOMs had and that he had for these attack submarines. And the situation is going to get worse. Today, we have 52 SSNs, but we'll be down to 41 in 2029. We expect China at that date to have twice as many. That's not an acceptable outcome for us. The undersea domain is an area of enduring strategic advantage for the U.S. And submarines like this provide assured access and an ever-growing range of capabilities that help us deter aggression. We need to make the decisions today that will help us prepare for the future. That's why our subcommittee two weeks ago and the full Armed Services Committee this week authorized $20.6 billion for shipbuilding. That's the highest level of shipbuilding since the Reagan-Layman era. In addition to that, we called for the Navy to assess the submarine industrial base and report to Congress on opportunities to produce more of these Virginia attack submarines to mitigate that looming SSN shortfall. And we added new cost-saving authorities to the National Seabase Deterrent Fund that will help save the taxpayer and the Navy billions on the Ohio replacement and afford other things like more Virginia attack submarines. And equally important, we believe that we made the down payment on building a 350 ship Navy for the United States of America. Laying the keel of an attack submarine like this is a good thing. Having the industrial base to build the finest attack submarine in the world is a good thing. Building the greatest ships the world has ever known on schedule and on budget is a good thing. And defending the greatest nation in the world is a good thing. But we couldn't do number four if we couldn't do the first three. So today we thank you for doing all four and on behalf of the American people we thank you for job well done. Well thank you Congressman Forbes. Our next speaker is a career submarine officer who has served on both fast attack and ballistic missile submarines in both the Atlantic and Pacific. As commander submarine forces he is responsible for a force made up of 25,000 personnel comprising 90 submarine crews, their submarines and associated supporting organization. Please join me in welcoming Vice Admiral Joe Tafalo. Matt, thank you for that very kind introduction. It is always great to be back here at Newport News. Dr. Biden, Governor McCullough, Senator Carper, Congressman Scott and Forbes, distinguished platform guests, shipbuilders and friends and family of the USS Delaware.  I've been a submarineer for 33 years and it never ceases to amaze me what the fantastic shipbuilders of Newport News and Electric Boat can do. It would be very easy, too easy for us to take for granted the results that they make routine every day. In my commander's intent publication to the submarine force I say that being a submarineer is about trust. These shipbuilders have earned the trust of generations of submarines by building the best submarines on the planet. Thank you and congratulations. Commander Hogan, your crew has done a great job partnering with the fantastic team here at Newport News. As Delaware's commanding officer the ultimate responsibility, authority and accountability rests squarely on your shoulders. There is no position in our Navy that exercises more freedom of action requires more trust and deserves more respect. Train your crew well, Skipper. There is much for you and your crew to do and the country needs you out there. There is a huge demand. Congratulations on your outstanding performance to date and keep charging. Today we celebrate a significant milestone in Delaware's journey towards joining the Virginia class fleet. Her unique capabilities allow us to continue to meet ever increasing mission demands and guarantee that the United States submarine force maintains our undersea superiority throughout the world. Dr. Biden, what a privilege to have you here today as the ship's sponsor. On behalf of the 25,000 submariners in the force I welcome you to the submarine family. The submarine force is often called the silent service. Your choice as a submarine sponsor is fitting because your joining forces initiative challenges American citizens to recognize another silent service, our military families. Our family members, just like a submarine, are often on scene, unseen, doing the work that nobody else can do, enabling our military personnel to do their very demanding jobs. As a military mom, you understand firsthand how difficult it is to have a loved one deployed overseas, especially for children. In fact, you literally wrote a book about it. Dr. Biden, today you continue your tradition of a lifetime of service to family, community, and nation as sponsor of the Delaware. The sponsor can be such a positive influence on the ship, crew, and families, and Delaware is fortunate to have you as their sponsor, a sponsor who understands that crucial role. Soon your military family will grow by 136 hard-charging and talented submariners and their families. Your dedication, compassion, and service are an inspiration to your new crew and ship and a vibrant testimony to courageous and stalwart military families across the nation. Thank you, ma'am. Congratulations again to shipbuilder, crew, and sponsor. May God bless the United States Submarine Force, and may God bless the United States Navy. Thank you very much. Thank you, Admiral. And now it gives me great pleasure to welcome someone who has been a good friend and supporter to our shipbuilders for many years. He currently is serving in his 12th term in the U.S. House of Representatives. We are proud to be located in his district. Honored to have him back for today's ceremony. Ladies and gentlemen, please welcome Congressman Bobby Scott. Thank you, Matt and Jeff. There's got to be somebody else in here who was born on April 30th. If you weren't born on April 30th, can you stand up? Anybody out there? All right, all right. Happy birthday. I'd like to welcome all of the platform participants, especially Dr. Biden, the ship's sponsor, Senator Carper. And it's always great to have the hardest-working governor in the nation visit Newport News. Welcome, Governor McCullough. It's been one of my great honors as your representative in Congress to attend these events, ushering in the construction phase of another great Navy vessel. I've represented the shipyard for many years. First in the General Assembly, and now in the House of Representatives. And I've had the privilege of watching men and women in this shipyard build many of the most advanced ships in the world for the United States Navy. Today's ceremony highlights our nation's commitment to a strong and robust Navy. And I'd like to personally commend my friend and colleague, Congressman Randy Forbes, for his diligent work as chairman of the Sea Power and Projections Forces Subcommittee. As he mentioned, they just marked up the Defense Authorization Bill, and he outlined the great expansion in Navy shipbuilding the best in decades. And let me tell you that did not happen by accident. It happened because of the leadership of Congressman Randy Forbes. Give him another round of applause for that kind of leadership. Now, that leadership is critical, because the Navy must be ready to respond to the challenges that we face, and this requires advanced, well-built ships. And the Virginia-class submarine is the most advanced submarine in the world. And it's always a great day to recognize another phase in the construction of these impressive ships. Like the 17 sister ships, the Delaware will be a fine example of our dedication to ensuring that we maintain our sovereign ability to sail the oceans unfettered and to protect American interests all over the world. And the citizens of the great state of Delaware can be justifiably proud that this new ship will carry their state's name. It often goes without saying, but the real work of getting the Delaware built rests on the shoulders of the world's best shipbuilders. The men and women who build and maintain these vessels are critical to the safety of our sailors and the defense of our nation. These shipbuilders, many of whom are fourth and even fifth generation shipbuilders, have always answered the call to construct America's finest ships and to maintain and repair them when necessary to ensure that our fleet is ready to face any national defense challenge. If history is any guide, these ships will be delivered, the best ships and these ships will be delivered on time and within budget. And just as a keel is a backbone of this vessel, these ships will form the backbone of our Navy. I commend all of the shipbuilders for their hard work that you've done in the past and I commend you for all of the work that you'll be doing in the future and particularly on the Delaware. It's time for another great American ship and I thank you for all of that great work. Thank you. Thank you, Congressman. Happy birthday and happy birthday to this young lady out here as well. Our next speaker is Senator Tom Carper, who is here today representing the great state of Delaware. Throughout his career, Senator Carper has earned a reputation for distinguished service to our nation. After serving in the U.S. Navy and the Naval Reserve, he began a career in public service and has been elected to statewide public office in Delaware 13 times. It all began more than 30 years ago when he was elected to the first of three terms as Delaware State Treasurer. Since then he served for five terms in the U.S. House of Representatives, went on to serve as the 78th Governor of Delaware for two terms, and in 2001 he was elected to the United States Senate. When Senator Joe Biden stepped down to become Vice President in 2009, Tom Carper became Delaware's Senior Senator. He is ranking member of the Senate Homeland Security and Governmental Affairs Committee, and has been described as an effective and nonpartisan leader admired and trusted on both sides of the aisle. Please welcome Senator, Senator, Senior Senator from Delaware, Tom Carper. Thank you, Matt. Good morning, Delaware. Thanks for that wonderful introduction. Sometimes when people, they trip over when they introduce me as a senior, they introduce me as a senior citizen, and I much rather be a senior senator. I much rather be Governor of Delaware. In Delaware you can only be Governor for eight years. I told Terry when he sat down, I said, you can only be Governor for four years here, that's right. Some of you heard me tell the story earlier. When I was seventh grader, 12 years old, grew up in Danville, Virginia, and came up here to, not to hear, but to Jamestown, to Yorktown, and we went over to Richmond, my seventh grade class, and we visited the Capitol, and I met the Governor of Virginia. Can you believe that? I shook his hand. He looked along like you. And he asked me, he said, well, what do you want to be, young man? And I said, well, I'd like to be Governor of Virginia. And he said, well, you know, you can only serve one term here. You may want to find a state you can move to, or you can serve two terms. So I found Delaware, and they signed me up, and the rest is history. I just want to say to Dr. Biden, to Hunter, give Hunter a big round of applause. Hunter Biden, Hunter, a man, very proud. To you, to Matt, and to Jeff, and our birthday boy, Bobby, we're asking you to reflect the glow. It only gets better, I can promise you. How old are you? No, you don't have to say when. Before, I can suggest a great theme song for them to sing on your 64th birthday. It says, when I get older, losing my, well, you haven't lost your hair yet, so you're good. You're good, man. There, there you go. I'll put your hands together for Jennifer Dunn. She's one of the people who have masterminded this, worked for her heart. You heard the voice of goddess, not the voice of God, but the voice of goddess when we were marched out on here to Randy and to Admiral. To follow, I told him and his wife a great story. I'm not going to repeat it again because I'm limited in my time, but maybe later we can share that story. All the other special guests that are here and those in the audience, I'm going to ask the crew of the USS Delaware to stand up. Officers, everybody stand up. Stand on your feet. Give them a big round of applause. Big round of applause. Dr. Biden and I were together with a fellow that she spends a lot of her time with, Joe, about a couple of years ago, Ray Mabus, our Secretary of the Navy. And Ray gave me a hat afterwards and it says, USS Delaware, SS791. When I signed my name, I signed my wife, Martha, I signed my name for years, Tom Carper, USS Delaware. USS Delaware. I just want to take a minute and just tell you the story of part of how we got here. Somebody wrote a letter to the news journal, paper only statewide, paper four or five years ago.  Maybe we should do something about that. And our Congressman, John Carney, my colleague in the Senate, Chris Coons and I, wrote a letter to Ray Mabus four or five years ago and said, maybe it's time, maybe it's time. And we asked him to think about it and talk to him on the phone and engage with him. And a couple of years after that, I was standing with Joe Biden and Joe and Ray gave me this hat and said, we're going to build Delaware as a ship. And I'm an old Navy flight officer, served five years in a hot war in Southeast Asia. Another 18 is a P3 aircraft permission commander. And today when Martha and I parked my rental car out in the parking lot, we parked in a parking spot that said P3. How cool is that? And my job in the Navy, our job in the P3 world is to track Soviet nuclear submarines. That's what we did for years and years and years when we went over in Southeast Asia. And we would practice on the fast attack boats of the U.S. Navy, the ballistic missile boats. We would practice on our boats. We could never find them. Never find them. They were so good. They were so silent, so deep. But we could sure find the Soviets, which is a good thing. And a very good thing. But I spent a lot of my years trying to figure how to outfox the skippers of submarines, not U.S. because I could never catch them. But we're very proud of all of you. How many of you have ever been to Delaware? Raise your hand. How many of you got out of your car? Not just paid a toll on I-95.  I'll tell you this. Quick. This is Delaware 101. I'll be fast. Delaware 101. The letter C. The letter C defines our state. Started with corn. Used the corn to feed chickens. That powder mill up on the Brandywine River. It can be a pond company. Big chemical companies. So a chemical C. Corporations, half the New York Stock Exchange, half the Fortune 500 are incorporated in. You got it. Credit cards. If you got a credit card in your pocketbook or your wallet, 60% of the credit cards are issued by banks that have offices in Delaware. Thank you for charging. Thank you for charging. Coast. We got a bunch of coasts here in Delaware. We have a 26-mile coast on the Atlantic Ocean. I believe, if I'm not correct, more five-star beaches in those 26 miles, I think, than any state in America. Sea coast. Our last congressman was a guy named Castle. One of our great governors was Carvel. I got to be Governor Carper. Our congressional delegation is Carney, Crohn's, Carper. How did Biden get in there? How did Biden? I got it. Catholic. He's Catholic. Maybe that's it. Well, if you're ever driving up I-95, and you're there in the spring or summer, you may, if you're there in the evening, you'd probably see the lights from a baseball stadium. It's right on the riverfront. That baseball stadium sits at a place where, in World War II, 10,000 men and mostly women worked to build ships, destroy your escorts, troop landing ships, and other ships, hundreds of them to help win the war. And back in World War II, we had Delawareans who literally blocked the Brits from coming up to Delaware Bay and the Delaware River. They're coming after our powder works. We used to help provide powder and the gunpowder that we used to fend off the Brits in those days. War of 18, War of 1812, a guy named Commodore Thomas McDonough. He was a hero of Lake Champlain and we had another Delawarean, the guy named Jacob Jones, I believe, and he was the commander of the Wasp and took on the Brits, not too far from down here. Took him on and outgunned that man and captured, captured the British ship of war and hauled him away. And that was one of the many triumphs in 1812. You come up to Delaware Bay and Delaware wherever you come to a place where the Delaware Ocean, where the ocean meets the Delaware Bay, there's a place called Lewis, and it's one of the favorite places in a park called Cape and Lopin State Park, which used to be a naval social station. And our friends here in the Navy know what that means. Their help is providing the tracking information. So we sent P-3s out there to actually find a submarine somewhere. And so that was a big deal for us throughout the Cold War. And I mentioned the folks that built all those ships. We have naval heritage that we're proud of in our state. We're also proud to be to have the newest national park, I think, in America today. And it starts not very far from our train station. We come up on the train station. About a mile down the Christina River is a place where the first Swedes and Finns landed in America. They called it the colony of New Sweden. It's now Wilmington, Delaware. And about 10 miles down the road down to Delaware there's a place called New Castle. And it was in New Castle that a guy named William Penn first came ashore to America. And he brought with him a deed to Delaware, what became Delaware in Pennsylvania. But first we were all one. Right there at the New Castle, Delaware, 1776, June 15th, the legislature for Delaware declared, well, we gave Pennsylvania their independence. And we declared our separation from, not just Pennsylvania, but our separation from the British throne. And that was June 15th. About two weeks later, a guy named Cesar Rodney rode his horse from Dover, Delaware, all the way to Pennsylvania to cast a tie-breaking vote in favor of the declaration of independence. All the way down in the southern part of our state, Louis, Louis, Delaware, Dutch settlement 400 years old, Dutch settlement burned to the ground by the Brits, as a house, that house, the longest standing house in North America, we think, the longest standing house in North America. Come up the road a little bit to the Dover Air Force Base, and there's the home of a childhood home a guy named John Dickinson, who was a pin man of the Revolutionary War. He rode a lot of stuff that incited people and inspired people to take on the Brits. And you go up about another five or six miles to Dover, Delaware, it's a green. It's that green where a tavern called the Golden Fleece Tavern for 25 or so white guys gathered drinking hot chocolate for three days. And nice, I think that's what they were drinking. But they were considering the Constitution and had been drafted up in Philadelphia. And they said, are we going to ratify this Constitution or not? And ultimately they said, let's ratify it. Let's ratify this baby after three days in the Golden Fleece Tavern. And for one whole week, Delaware was the entire United States of America. And then we led in Virginia. And Pennsylvania and Maryland and New Jersey and all the others were proud of being the first state to ratify the Constitution. But the Constitution is just a a lot of wonderful words. I think it's inspired by God, but wonderful words on a piece of paper. And they've been made real by generation after generation of men and women who are willing to put on uniforms. Army guy the other day was giving me a hard time, he said, you know, Jaggedy for being in the Navy. And I said, look, look, look, you're in the Army, different uniforms, same team. Think about that, different uniforms. And I, when I listen to Bobby and Randy up here talking about each other and saying such wonderful things, give them a round of applause. Wouldn't that great? A great display of bipartisanship. I love it, just love it. Just love it. But the Constitution is only as good as men and women who back it up. And for generations men and women in uniforms, different uniforms with the same team have been backing it up. And all of us in Delaware are enormously proud that this day has come and look for it to be here for the christening about a year or so from now. I want to say a word or two about Jill and I'll sit down. You're saving my seat, Hunter? Okay.  She's here to be the sponsor and has been the sponsor of a fast attack submarine for a couple of years now. She's a runner, but it takes a fast runner, a fast runner to be able to be the sponsor and ultimately to christen a fast attack submarine. And she is a fast runner. She is a mom, raised three kids that any of us are proud to claim their own. How many grand children now? How many? Five grand children. I told her a story earlier. Christie Whitman once told me grand children are one of the few things in life that are not overrated. Jill agrees. Educator, Dr. Jill Biden. Dr. Jill Biden. Great educator in our state and now down in Virginia. Author, devoted doctor, wonderful wife, beloved mom, beloved really by the people of Delaware.  You look up the term married up in a dictionary. My picture, Joe Biden's picture. That's right. You think I'm kidding. And Joe likes to say, for people who are stuck with being married to people like us, he likes to say, for you, no purgatory. Straight to heaven. That would make them saints, wouldn't it? You look up saint, the word saint in the dictionary. Guess who's there? Martha Carper, Joe Biden. The last, woman of faith, woman of deep faith. We're actually members of the same Presbyterian church in Wilmington, Delaware, Westminster. And like some people, she actually lives her faith. She believes that we have an obligation to love other people, treat other people the way we want to be treated, to figure out what is the right thing to do and do it. And we're all one another's brothers and sisters. She's a great, a great supporter of the veterans in our country as well. And just a lovely, lovely human being, caring, loving person. We're lucky to know you and to be able to hang out with you and your family from time to time. And thank you for including us in this very special day. And the history of the state of Delaware, the state that started a nation. God bless you. And thank you, Senator. It is now my privilege to introduce our ship's sponsor and very special guest of honor. On November 19th, 2012, Secretary of the Navy Ray Mabas announced that the second lady of the United States, Dr. Jill Biden, had agreed to serve as sponsor for USS Delaware. Serving as sponsor is a naval tradition and honor that represents a lifelong relationship and her crew. The sponsor has also said to invoke her spirit into the ship. With Jill Biden as Delaware's sponsor, this submarine will certainly go on to serve our military and our nation with patriotic enthusiasm and pride. Dr. Biden's military connections run deep and very strong. She is the daughter of a World War II Navy signalman.  She is Hunter's grandmother. And of course, she is also the wife of Vice President Joe Biden. Her support of the military goes far beyond the service of her family. She has co-sponsored with our First Lady Michelle Obama the National Initiative Joining Forces to ensure that service members, veterans, and their families have the tools they need to succeed throughout their life. Dr. Biden is a lifelong educator and works tirelessly to highlight the importance of community colleges to America's future.  And she does all this while continuing to teach as a full-time English professor at a community college in Northern Virginia. Ladies and gentlemen, please give a warm Newport News welcome to Delaware ship sponsor Dr. Jill Biden. Thank you very much. Thank you, Matt, for that kind introduction. I'd like to start by congratulating the entire Navy industry here at Newport News Shipbuilding and those up north at General Dynamics Electric boat division for your efforts in bringing this sub to life. American Shipbuilding is the best in the world. What you do is so vital to our national defense. And it's as good as you, the welders, rigors, machinists, engineers, metal workers, electricians, the outstanding tradesmen, specialists, and professionals at Newport News. Governor McCullough, Senator Carper, Martha, and Representative Scott and Forbes it's great to be here with you. As well as Vice Admiral Tofalo and all the distinguished naval officers here today. Commander Brian Hogan I know this is a special day for you too and I'm proud to be here to share this with you. These ceremonies are always special occasions but the Kiolang for this submarine is particularly meaningful to me. As a proud military daughter military mom and Delawarean I am proud to serve as it's sponsored. It's been nearly 100 years since the state of Delaware has had a Navy vessel bearing its name. It's been a very proud day for the first state and this great tradition of having civilians sponsored Navy vessels helps to cement the critical connection between our service members and the civilians back home who love and miss them. As a military mom and grandmother there is no one I would rather be with today the ones who stepped up to serve. I am always inspired by the sacrifice and resilience of our military and their families. The sailors who serve as the pre commission crew of this sub epitomize the ideals of honor, courage and commitment that define the United States Navy. No matter what challenges you face you serve with courage and distinction. 48 sailors and 7 officers make up the Delaware crew so far. You represent 27 states many of your spouses and children almost 60 kids are stationed with you in Virginia including the newest Delaware baby Jacob. 18 of you attended community college getting into submarine service is not easy. You have to understand complex systems and undergo intense training. As a community college teacher it's always great to see when community college students go on to do exceptional things. To the crew I am excited to begin this journey with you and I am honored to be your shipmate for life. I am deeply committed to serving all of you as well as you serve our country each and every day. You are the reason that we have the best most powerful military in the world. You go places human beings aren't supposed to be able to go guarding the depths protecting our seas and our shores. It's a huge sacrifice to leave your family and spend months at a time under the sea protecting us. It takes a special kind of tough determined and smart man or woman and we need you. So it's our duty to make sure that you have everything you need to stay safe and do your jobs. You need the very best equipment and advanced technology that we can provide and soon that will include the USS Delaware thanks to the ingenuity and skill of the ship builders before us. Five years ago this month when first lady Michelle Obama and I launched our Joining Forces initiative our mission was clear to give all Americans the opportunity to step up and show their support for those who sacrifice so much for our country. In this role I have been privileged to shine a light on the thousands of families who have taken on these challenges without complaint. So today I am excited to begin a lifelong relationship with this vessel and to see this pre-commissioning crew come together and form the Delaware family to go through exercises and sea trials to see the Delaware christened and ultimately commissioned. I am also looking forward to getting to know your families along the way. When I spoke to Commander Hogan a few weeks ago it was more than clear how proud you are Brian to lead the crew on this Delaware. I learned that your family has moved 12 times through your Navy service and this will be your fifth tour on a submarine. I'm sure that is also the case for many of the crew members and families. You all sacrifice to keep our country safe and I know it's not easy. That's why I believe we owe every thanks every day to those who wear the uniform but we also owe a debt of gratitude to their families as well. Behind every sailor is a family the spouses children parents, grandparents and friends. It's a great privilege to serve as a sponsor of this submarine but it's also very personal. As many of you know and has been mentioned the Bidens are a military family. My son Beau served in the Delaware Army National Guard for 12 years and deployed to Iraq for a year-long tour in 2009 and I couldn't be more proud to have his son my grandson Hunter here with me today.  My father served in the Navy during World War II. He enlisted just a few months before his 18th birthday and served as a signalman in the Pacific and you know I still have his signalman pin. He took me, my mother and my four sisters to watch the Blue Angels at Willow Grove Naval Air Station to the Army Navy football games the 4th of July and on parades and on flag day there was always a flag waving outside of our front door. It was through these moments that he instilled in all of us a sense of patriotism and pride in the Navy. I'll never forget seeing as a little girl his picture in his dress whites proudly displayed by the front door of my grandmom's home. That picture still hangs in my home today. Now I'm part of this Navy family with the spouses the children and the crew of the USS Delaware and all who will build her. Today I am truly humbled. This is one of my life's greatest honors. Thank you. May God bless our service members and their families. And now the moment you've been waiting for the keel laying in authentication the welding of Jill Biden's initials will be performed by Mr. L.A. Britt L.A. Britt brings his began his career with Newport News Shipbuilding in 2004 when he was accepted into the company's apprentice school he completed his apprenticeship in 2009 today he's a welder who has worked on both aircraft carriers and submarines he currently works in the Virginia class program where he's helping to build several submarines including Delaware he's joined today by family and friends including his wife Laquisha and their three children Kasim, Jay Lynn and Layla please join me in welcoming Dr. Biden, Hunter Biden Senator Carper and Commander Hogan would join me we'll make our way to the weld area I hereby declare the keel of the United States Navy submarine Delaware truly and fairly laid Ladies and gentlemen please welcome back to the stage Mr. Antoine Barnes I'd also like to thank L.A. Britt for his great job welding Dr. Biden's initials before we go we have one final presentation if everyone else would sit and Dr. Biden would please would remain standing we know how important military families are to you our flower girl for today's ceremony is representing the crew of this submarine and their families she is a third grader at Shelton Park Elementary School in Virginia Beach and the daughter of Delaware's chief of the boat Ricky Herre hearing please welcome eight year old Hadley hearing thank you Hadley in preparation for today's ceremony Dr. Biden sent us her initials for our welder to practice with shipbuilders in our pattern shop have made a beautiful wooden plaque to display these practice initials here to present this special made gift is one of the shipbuilders who helped make it please welcome apprentice school graduate and pattern maker Zach Hudgens we hope these gifts will always remind you of today's ceremony and your special role in the life of the submarine Delaware and that ladies and gentlemen concludes our ceremony please remain seated for the departure of the platform guests thank you for coming and have a great day


What's your prediction for the WTA and ATP finals? So I was gonna, I forgot to mention. Okay, so who's gonna qualify? Who do I think's gonna qualify? We'll start with that, right? So for the WTA finals, Muga Ruta has an ankle injury. So she might not even play. She just pulled out of the Billie Jean King Cup. She might not play and Jabor has an elbow injury and she also has pulled out of this week's events. So both Jabor and Muga Ruta could withdraw, which means Conta Bate gets in, Pavlia Cenkava or Svetlana get in as well. We know if everyone was healthy, Conta Bate has to get to the final of this event to make it into the final. She doesn't make the final of this tournament. She can't make the WTA finals. But Jabor, question mark on her fitness. Muga Ruta has a question mark on her fitness. So Conta Bate might make it based on injury. She might just sneak in because someone gets injured, which she deserves to be in there. She's won some big events this year. And I think a lot of you are saying that she deserves to get there, especially with the last couple of weeks, how she's played. I feel Muga Ruta pulled out of the Billie Jean Cup to reach Guadalajara. Yeah, she pulled out of Billie Jean King Cup to focus on WTA finals, but she still has a bit of an injury issue. But like I said, I think Jabor, if you're gonna pick who's gonna pull out out of those two players, Jabor is more of a concern for me. I think her injury is more serious than Muga Ruta. Muga Ruta, she's trying to manage her ankle and she doesn't wanna overdo it. So she's probably gonna play. Jabor has pulled out of the last two events, which is a big concern. And when you have an elbow injury, that's not something you can just strap up and try and get over. An ankle injury, you can strap it up and you can kind of take painkillers and just don't move as much.  Movement's not really her thing anyway, but you can't get away from an elbow injury. You got a bad elbow. You gotta hit every single shot using your arm, right?  Muga Ruta can avoid using her ankle. You can't avoid using your elbow, right? So Jabor's injury is a much bigger concern for me, which is why I think maybe she pulls out, she might pull out of the WTF finals or this is what could happen. And it's happened plenty of times over the years is Muga Ruta and Jabor play, if they both qualify or Jabor qualifies, but they play one match and then they withdraw and Contovate would jump in and play the other matches. So it could be one of those situations where even though Contovate might not qualify, she might play two matches because Jabor or Muga Ruta can't play three.


Hey everybody Tom Stewart here. I'm with Liz Trotter. This is smart business moves We have a guest coming it's gonna be a surprise they're having some technical difficulties at the moment Never had that happen before Oh my gosh, so they're still coming so that Makes it already better than some of the difficulties that difficulties that we've had in the past Actually, I think everybody has a situation where somebody just didn't show up at all Maybe you want I have a vague memory, but usually they don't show up for a while We prompt them and then they show up late. Yeah, we've we've actually guilted a person A time or two. I remember doing that with Trisha I Don't want to rat anybody out, but oh, you know me. I'll rat everybody out. Hey, didn't eat Okay, I see Sharon's trying to get on everything. I was supposed to say her name, huh? Oh, I guess everybody knows because it's been advertised forever Yeah, no, I'm thinking here Oh, I just noticed. Hey Sarah, I don't know if you're on here Sarah Mitchell you see in the background there I have Got my Lavender mint bliss in the background there not trying to advertise on purpose, but man, I do love that stuff That's a taste like I have no idea Tom. I'm not tasting it Hello Sharon. Oh, she can't hear us yet. Oh She'll hear us No Oh, you know That's a hard no, that's right Don Lavender mint bliss Yeah, see everybody's excited to see Sharon No, I'm gonna try some of that out when we're in Phoenix and in January Yeah, you'll we'll have to get some from her. I'm actually out. It doesn't last forever Tell us when you can hear us Sharon. Have we announced that? I Didn't hear you but can you hear me? We can We can hear you now. Yes Yeah, we can hear you So I have to run I'm not the wrong way. Oh, okay. Okay, so and I'm having internet problem. So I hope it stays up Okay, we do too Okay Crazy Pretty much the same. Yeah. Oh never dull moment Yes, I agree. I agree Yeah, I wouldn't I pretty new internet companies or no I got my internet company back out after five years. I pay a hundred and ten dollars a month just for internet That's no TV nothing else And so I'm not paying 200 because that way they said it would double my speed and instead I'm on my 18 T cell phone because I can't get on it at all and they just left Well in the country you have to use a dish. Yeah, so yeah, that makes sense. Yeah So So real quick Tom when you were gone for a couple weeks I started doing something new and I'd like to continue it because I really liked it. I thought it was fun And you've been gone for a couple of weeks and I didn't change a thing, but One of us is a mover and a shaker Tom. I don't know what to tell Now there's just kind of a stick in the mud right same old same old All right, so here here is the thing that I started doing that I really like Sharon tell us something cool about you something different something new maybe outside of the industry Something that people don't know about you I'm actually a very much of an introvert and I like the country and what I'm doing now is Okay, here's something y'all don't know. Yeah, good. I think I have a new career in mind Ten years, but I'm actually think I'm gonna do it this time if I say that I have to do it, right? Yeah Do tell what? Silver builders About that you've been talking about that for a while. I need to circle back to it. I read it. What is that? it's a Spa a high-end spa a gym, but spa touch him no Jim for women and men over the age of 60 who want to not only be able to walk but want to be hot Okay, I don't remember the want to be hot. So you keep so you keep the temperature up in temperature go up Different kind of hot Tom this sounds scary. I I don't know why we automatically think when we're age 60 We're gonna be glad if we're on a walk not on the walker when we're 80 and we need to change that mindset to why don't we all look like What's her name like one that everybody who from Vietnam Jane Fonda? Why don't we all look like her? And I think it's because mentally we think that can't happen At least part of it has to be that we can't afford that much plastic surgery to At least part I'm not you know, I have my wrinkles. I own them. I'm never spending any money on my face God given but the rest of me you don't have to spend money on Besides that it just keeps you so healthy But I think it would be more fun rather than this just I'm going to a gym at age 70 So I'm not on the walker and says hey look at me in these leather pants, you know You don't think it'll work out Tom So is there like a dress code? I mean, how does this work? Okay, so the thing I Was not not necessarily the hot thing. I didn't I don't remember that piece of it But the piece that I really liked and I remembered well was having it for older people You know, it's it's hard to go into a gym where you have all these young people doing all of these really Like they're so strong and they can do all of this stuff It just makes you feel less about yourself instead of more But if you're in a group with you know 60 to 90 year olds, I think it's like, okay I can do this stuff. It's hard to to Feel to go into a spot with 20 and 30 year olds. It's like it's tough or like Tom It's a comfort level because people who are 60 or 70 who did never exercise and need to now So part of it is comfort level but part of it is hey, it's more than just walking You know, don't think of yourself as end of the road and now you have to wear all Baggy clothes and you can't go to the beach anymore.  Are you going there to get a date? I mean, is this like using a nap and swiping left swiping? I'm seriously considering having the women on one side and the men on the other side and then having a pub coffee shop in the middle Okay, so you should understand this you've been working out to get hot for the last year You you said right that was your you're hot. That was my that was my objective I'm pretty sure that was exactly what you said I want to get hot and so I'm gonna start working out all the time Feel better about that was your goal instead of I got some extra word on me and I want to take it off I mean that's I heard that's exactly what you said and you should have said I want to be hot again so I set the bar too low. I guess wait, where did you get that again from? Sorry Tom had to go there I had no option That's awesome You're really serious about doing it or you're still talking for another year No, I actually gave it up because I got arthritis like about eight years ago And it was so bad that when I got off the plane in june in wisconsin I could barely walk And I went to an acupuncturist three times a week. First of all, I went to a doctor. He told me I had chingles And I'm like the bull So I went to an acupuncturist and I for a month three times a week and by god, she fixed it So I had her give me a trainer that I knew could work with me And she got me like a phd trainer and I've been with her for the last two months And I'm feeling so much better I'm almost there that I decided to pick this up again So I asked my trainer yesterday in an email whether or not she thought I could look like I don't know if you've ever seen the 80 year old trainer I mean any year old lady that started working out at 70. Oh my god. She's so hot this black lady is Unbelievably hot. Oh my god. And like any or 85 you should see her. She does competitions and swimsuits All right. I'm totally googling her right now, but we have a really important question here up on the screen Denet wants to know if this is the topic for the day You're the one that I know This is your new thing Now I started it. I said I wanted to find out something Interesting and different and new about our guests and this is where we went But no, this isn't what we're only going to talk about. We are going to talk about training cleaning training because we all know Sharon has got that just nailed down there. She's going to give us a lot of I'm guessing you're going to give everybody some tips and some hints and some tricks Sharon on top of the basics. Yeah Well, actually your person asked me what I wanted my topic to be so I said I thought it should be the importance of the impact of training on nutrition when it comes to internal and external clients Okay, awesome. Because I'm not so sure the real question here with owners is how to how to do it Although that truly is another question, but one is to just get them to do it Awesome before we get too deep into that Sharon. Are you going to be going to The ISSA convention this year? Oh, yeah Okay, you wouldn't miss it. I I knew the answer before I asked but just no actually because they licensed my training program I really need to go Okay, we're going to be hearing about that here shortly and This event is actually What a week and a half away now Oh my gosh. Yeah You got your presentation put together yet? Liz? Of course Of course, of course It's not finalized. I got to edit it to be honest, but okay.  Isn't she? She is something I dropped a link to convention in chat if you've never been to this You really need to experience it I don't think I've known anybody who's gone to this show for the first time and just wasn't blown away by it um If you've experienced before I don't need to say anything, you know what the deal is and you need to sign up You're going to have some Good information there get to meet a lot of vendors see the latest in technology and there's things happening with robotics and software and It's just crazy just crazy. But really the presentations and the educational and plus the networking Everybody always talks about the networking, right? That's the main thing that people say that they love is they love the networking And yeah, I'm not going to argue that the networking is great, but there's so much more than just the networking right there I don't know we we talked the last time that I was on I can't remember what it on Yeah, it was a long time ago a week ago um, the main thing that I was talking about that I really like is It's so easy to get stuck just doing the same old thing over and over and over again even if you are trying to do new stuff, etc but Going to the convention you get fresh like fresh perspective Not not even a fresh idea. It's just a new perspective like oh Yeah, I have to keep doing things exactly the same way so many new products and um Just new ways of doing all of the same old stuff. So yeah, I love that It's my favorite And Sharon you're going to be at convention You're going to be I guess talking to people about your your training program that is being licensed I'm going to do two 30 minute sessions at different times in the issa booth about the training program and how to implement the training program because actually A training program is only as good as you implement it and there's a process for implementing it You know, there's a process as a matter of fact I'm realizing now I did a video because people were like, okay now. I have what do I do with it? I'm like, okay. I guess I need to do a video on how to do the how to use the videos and that's become a real thing um Yeah, it's become a really big thing So I I'm doing some individual training with with company. Well, you know, I've done that On the 58 offices and taught people how to do this And I'm going to do it on Sunday with uh, a franchise I'm doing it with some of their people and teaching them how to use it because that's If you do this right you could have your people in love with their aprons instead of Going seriously you want me to wear that? And I'll tell you what you can't get them back After the first day of training if you do it right awesome That's it's hard to believe that people don't want to wear an apron because it makes the job easier and you can make more money and less time and But I've seen it. I've seen it. Oh my god It can be a deal breaker. It can be a deal breaker with some of your cleaners You made me wear that and I'm walking out the door You would ever think that an apron could be a deal breaker when it makes them so much better and so much faster What are they thinking which makes me say that as the trainer as the employer who's teaching them how to do this You don't know how to do it I mean you're you're giving them an apron and saying here go use this So in the summer when it's really hot because They want to take off more and more and more stuff. So I kind of get that but other than that Now that they're a half apron I mean the apron isn't all that warm if if it's light fabric. I mean like You know, I made these I'm out of that stupid business It's like Light light light fabric, but it's waterproof and I mean I just don't know how anybody can clean Especially because so many y'all are paying on pay for performance now And I don't know how anybody can make money on pay for performance without using an apron They'll definitely make more money. So I guess for the benefit of denit before she has to hit us up and tell us to get moving again the topic for today is cleaning training its impact on internal and external attrition Curious, I'm not sure I understand what internal external attrition is could you explain that for Sharon Well, you have two sets of customers when you run the company one is your employee your internal customer And one is your client your external customer Got you you do the right training you're going to impact both of those customers Your turnover on both sides will be reduced Diminish a lot I'll see that why dig into that for us Sharon go ahead proselytize a little bit right now the um, and I don't have exact statistics anymore, but the the Recession is now all the talk, you know, and it's like I you guys were so you're so funny to listen to and you know Longer it's such a big part of it. So you're disengaged It's like last year. Oh my god. We can't get employees and what are we gonna do? We cannot find enough employees and we can turn 70 dollars an hour for our clients and they don't care Yeah, yeah, yeah today is like Uh-oh now I have enough employees and they have it how many times have we been through this cycle? And I don't have enough customers So I guarantee you if training wasn't subject in the last three years It won't be the next three years It's all going to be back to marketing because everybody thinks that's their problem. They're not selling enough No, I'm also hearing. Oh, yeah last week. I sold three and lost three And what I'm really hearing is last week. I sold five and lost 10 And that's scary with the bigger companies and I'm hearing that because people in the recession are more and more concerned About the value that they're spending on every dollar. It is that they don't have that dollar They suddenly take a better look at what they're spending it at And a lot of people are canceling their cleaning services are still going out to eat They haven't lost their jobs They just suddenly see the cobwebs in the corner that they didn't see two years ago when everybody didn't say Hey, take a look at where you're spending your money. But during recessions, let's take a double look at it And now they see the cobwebs So you've got to have cleaning absolutely Perfect if you want to keep getting your revenue from your repeat clients during recession times And that boils back to training If you don't have a process and people bounce and I see it all the time I mean they get in there and they go to the very first big thing they see in the bathroom And that's where they start cleaning never mind the cute little picture that was hanging right before they got to the sink Or the dirty door they opened up before they even got in the bathroom They go right to the big sink because they don't have a process So and then they waste time because they don't know what they're doing and then they get frustrated Because you yell at them because they made mistakes and you never trained them in the first place So they go, I've had it with this And you know, I don't care how hard I don't care if we're at 10% unemployment You can always find the job at a cleaning company I'm sorry, but that's true So, I mean, we went through this really bad risk to this bad employment playing time. We were pretty used to dealing with it really Okay, so we've been On this for about 25 minutes. I guess is there anything you want to argue with at this point? Liz? I know I'm I'm over here thinking what is wrong with Sharon? Why is she just saying all of this really like easy rational stuff? Come on Sharon Throw me some curveballs here. Give us some red meat. Yeah Well, we should talk about what they should clean Liz now. We can get into it. Okay. Well, that's better. Yeah What about you tell me you don't have anything I'm good with it all I'm I'm pro, you know, I'm pro training for sure and You know, you don't have to I mean be on a shadow of a doubt if you've got a really good training program And you teach this to Liz that that's why I'm a whole matter meaning measure thing and people will You know love their job and love where they work and less likely to be looking for another job Um And your customers are going to be getting better service too, you know, so it's a it's a it's a it's a win-win It's it's the it's a win-win-win, right all three stakeholders You know, your customers are better off your your clean professionals are better off and your company is going to be better off for it Yeah, there's just no downside to training none Um, I don't know. I guess Sharon you did say a little downside is if you're not doing it well You're not doing it correctly. That could be a downside because you could have to then Well, even that won't be a downside Okay, but even that wouldn't be a downside at least you're doing something something so I remember I can argue with that training. I can argue. I got an argument. I got an argument All right, I got an argument. All right. That's that's my argument Um, I think that it is a downside if you don't do it. Well, you don't set expectations well If people are confused about what they're being trained on and what they're supposed to do I think that works against you especially with your internal Attrition because people don't like to be frustrated. They don't like to feel like they're doing things wrong They don't want to be in trouble because so if you're training them But you're inconsistent in your training or you're like got this method Then you have this method and then you're over here or you have you know Four different trainers training in four different ways I I think that I think that causes problems with your people for sure. I think you're better off I'm not training at all.  Ah I think I think even bad training is better than no training. Yes See, yes, she goes agreeing with me again But I'm not saying it's good. I'm saying it's a downside. It's not as bad as no training Yeah, if you if you're not training at all do the best you can do but aspire to be better invest in Better training. Yeah Now this I'll give you this one If you have a big company and you have four different trainers and you don't have a processor following They are all training their own way or maybe you have them, but they don't have it fine It's not fine enough Finite enough that they're all following it consistently Then I'll give it to you. I think if you put that new employee the four different trainers And they're all yelling at them for something somebody already told them how to do Yeah, I could just do that employee and maybe you'd be better off training at all Because that that could be a nightmare And and you know as well as I have sure in every single business I've ever been to So I know it's the truth with you too When you go there they say how frustrating it is because one person tells me one thing and another person tells me something else That's so frustrating for people that are in training So that's one thing There's a downside there I'm just I I do have to think that Some things or they tell me I know that's what they tell you an orientation, but we really don't do it that way That's a good one And you know what then you should dig in as owners as to why don't they do it that way I mean one thing I'm going to say that I don't think clean services have done very well And I didn't either it's a time element is figure out what the best way to clean the house is I mean if you know what the best way is why wouldn't everybody be doing it the same way I mean somebody teaches you how to swing a golf ball that works You're going to keep swinging that golf ball that way So somebody teaches you how to clean a house and you never get yelled at because you don't miss anything And you got the best performance you can have so you're getting bonuses You're going to keep doing it that way But I think the problem is y'all haven't figured out the best way to clean a house So that somebody else comes in and tweets it and does one thing different And they're a little bit faster.  So you got to make sure you really do have the best and fastest system And I think I have it Yeah Okay. So I think that like swinging the golf club Here's a little argument there. Oh, look how cute Sharon froze with her big smile on I never freeze cute ever ever ever I think that the reason why it's a lot different is You can't clean all sinks the same way, right?  Well, is it linoleum or is it is it granite or granite? Yeah, you gotta clean different different product and How you clean is different as well So like in a sink, you can't train people to use a pumice stone on every sink No, that's a tool That's product. That's a tool A pumice stone is products The pumice stone is product is a vacuum cleaner But a pumice stone is product is a vacuum cleaner a product or a tool A tool a tool, okay So I saw the product I think tools and products are the same thing. Take your mind check I don't care which one you want to call it. Just make up your mind Now we're going okay I'm not gonna serve what to that. What is the difference between the tool and the product? They're all tools.  That's the rule for sales. Oh, that's the rule in Texas for sales taxes If you leave it there like dawn soap or pledge You have to pay sales taxes But if you take it with you like a cleaning cloth or a pumice stick, then you don't have to pay sales taxes Oh, okay So you don't want to forget at least your vacuum cleaner there because then you have to charge them Tax on it. Yeah, that's absolutely right. So you want to take it from home to home. Exactly. Exactly. Wow Interesting just a little rabbit trailer But yeah, so I don't know. I mean I but it doesn't matter if you call the tool or a product. I'm still going to say If it's a tool or a product It's what you use on that particular area and I don't call that training I call that a decision that you get you tell them what to do And it's here. I mean you got to train and what to use. I get that you train and what to do What to use there's it goes back to my difference between the process and the procedure. Okay And I think every cleaner does should clean exactly the same way Regardless of what what I think I think we lost my point though because my point was that The training is harder and different because The surfaces are It's not if you're golfing you kind of got two options grass or sand Or I guess a fake golfing like with that Astro turf or something right and you kind of do it the same way every single time But in a house You are going to do hundreds of things differently than you did at the last house And I think that makes it a little bit harder so You know with golf though Different clubs you have a different motion and Where the ball is lying. Is it in short grass? Is it in taller grass? Why you have to have ongoing training and why you don't just you're not just perfect at it the first time you go golfing You can't just learn how to golf and now you you do a what is it par? Yeah, you're not perfect if you've done a thousand times. Right. So and that's how I But you learn it and then practice makes perfect you can go you learn it and practice makes perfect Yes, cleaning is the same way That's why I only teach bathrooms to a new person for a day until they have them And I don't try and teach them anything else because they got to learn one thing And then they got to practice it and then you teach them something else and they practice that So and then of course after they have the three major areas done now you got to get it Well, if it's a deep clean here's how you wet wipe face boards instead of dusting them So it's always ongoing training, but there are some basics like in golf or hey Here's how you swing a club go out and just swing a hundred balls and when you're done come on back To me this is bathrooms and here's bathrooms and when you've done a hundred bathrooms come on back And I will guarantee you they will probably do those bathrooms exactly the same way But it won't matter whether or not it's grant they'll use different tools and different products But they'll clean it exactly the same way. They'll just use a different tool or a different product if it's granted versus steel I actually think so Pardon me bathrooms in kitchens. I think are a little bit easier not a little a lot easier because they all have You know 80 percent of what's in a bathroom is the same. They all have toilets. They all have tubs. They all have showers They all have counters cupboards mirrors lights cobwebs trash, you know, they all have the same basic stuff But you get into like a a living room or a family room That's not necessarily this the case that percentage goes way down. Things are so different. So it's I don't know but it doesn't matter how different that's the whole thing about a good training program And that's why people got confused when I did this the first time around because I did it used a really big bathroom People all confused. Well, I'm still using that actually because I said if you can do it in a little bathroom I mean you can put it in any way Okay, you can set it in the environment living in the same way I don't care what that person has I'm going to long does and I'm going to start with the door and I'm going to clean the door And I'm going to clean whatever comes next and whatever comes next and whatever comes next and whatever I need to clean It's in my pocket. I don't care if they have a million dollar picture. If there's no Glass, I'm not going to touch it Or if they have a two dollar or whatever or if they have a bunch of stuff or a little stuff Because you do it as you come to it as long as you have a process It doesn't overwhelm you if you take it one thing at a time and you know and you have a process Hug the wall and don't pass it clean You know, yeah I was just saying that I think it's a lot harder Because you're I agree with you that they do have to get in there learn that learn the process and then they practice it but Not everything is muscle memory and a lot of it is muscle memory But not all of it is muscle memory and that's where we kind of run into a little bit trouble I think and you know, there's decisions that need to be made and and problems that need to be solved too because You know the surface Matters what types of surfaces you're cleaning and it does matter how dirty is it and what is it dirty with what type of soil and how heavy is it and How many people and pets and all of that, you know, kind of factor into it and you kind of roll all that together You know, that's one of the things that makes residential cleaning so much more challenging in my opinion than Doing like commercial work or hospitality because it's kind of like just the same thing over and over again But residential you can run into a much broader scope of Of scenarios and and challenges decision points. There are a lot more decision points in residential cleaning And so maybe you give the cleaners too many decision points I mean, I don't think there are that many decision points I mean about Pardon me. Yeah, talk to us about that. I like to hear about I think Tom. I do think that There's on both of you said there's ongoing training. You can't train them everything the first day And dirt levels are different And I believe sometimes the hugest mistake a new new cleaning company a company can make with the new cleaners bringing him into a non-repeat home Because now you are dealing with the different dirt levels And a make ready. Oh my god. We're in the first time in some of us Don't know what the heck to clean up with this whole new situation Teach a new person in a repeat home only Do not bring them into a one time Now I know this can be argued to the nth degree because someone isn't going to say I'm taking them into something really dirty because I want to see if they're going to last Right And I'm going to say hey when I'm trying to be meet a new guy and go on a date I am not going to wear my worst outfit and we are We are still recruiting this employee on their first day of work. You want to be hot. This is the right Exactly. So they're just they're deciding whether or not this is the right job for them It's just like dating.  Because you know what not every house is the worst outfit And but one times are don't bring them into that situation Besides that when they get into trying to clean all of this detail, they lose the process There is like there's nine steps to cleaning a bathroom If they're stuck on the third step by the time they get to the fourth one, they don't even remember there's nine steps So I say teach them the process first and then get them into that's what I'm going training is all about Okay, you got this down if you if you're using solos Okay, you got the bathroom and I would never teach a solo as a solo I would always team them up with another solo So they can spend the one full day on the bathroom and they can spend one full day on the kitchen And they can spend one full day on dusting Because you're not spending any more money. You're going to have them They're going to split that day, you know, it's if they're commissions or whatever if they're hourly I mean the solo gets a partner. They might like it for a couple of days But you got to give this first time practice But doesn't that go against what you said about how do you teach them the process if you have two people in there because they're not learning the Oh, no, no, no, no You have one person do like if you it's their first day and you're having them do bathrooms That that solo you just go in you come and say hey, I'm bringing a trainee And they clean the rest of the house and you teach that trainee the master bathroom Now I understand, okay You need a trainer and the trainer can't be that solo because they can't clean and watch at the same time And that's where most people go wrong Is they owners go? Oh We got a trainee today. We got three people instead of two. I'm going to give you 14 jobs And it's you should give them one because it takes so much longer to clean to train And if you do it right the first time you're done But I've been to offices where they gave us an extra job and I'm like, are you kidding me? You paid all this money to bring me in and now you want us to rush through these homes.  But you got a person and we've got homes to clean today. We need the revenue Exactly. I mean it's like that's penny wise and pound foolish. That's just stupid And they have sorry you guys No, that's good because I I've heard the argument that we can't afford to train people because We have You know a 300 turn over rate and it's just too much to train all those people whereas if They were investing in training they wouldn't have to train a fourth of the ones if you know spend more money and You know train fewer people and the same with generating the revenue just Back off roll a home do whatever you got to do And before you know it you'll have the extra capacity to clean all the homes you want It's going to cost you money to train and if it doesn't cost you money to train That's not a good thing because the more money you spend the more money it costs you to train the more After you are to train The more it cost you It's like when I went gambling the first time my dad said I hope you lose Because that means I won't want to go again You know I mean I've cost you a lot of money to train that's good because then you'll make sure you don't lose this person It will train right the next time.  Okay before we move on don't don't forget what you're gonna say you won't forget, right?  I can't believe you're letting her say that and you're not speaking up so I do have to say That there is a new type of training So the type of training that you that you teach that we have all used forever Is the one two three training method where you One you go in and you you have them watch you the first step is they watch you And then the second step is you watch them and then the third step is they do it and then you check their work Right. It's typical one two three And there's a new training method out there that's just getting a little traction called the three to one Which is exactly the opposite Where you are spending a lot less money on training a lot less money So it's still going to cost you but it's not going to cost you as much So I do have to I just have to get that in there because I know everybody's gonna I don't know what you're talking about. I mean, I don't I don't clean and have people watch me clean That's never happened in my life. Okay. Oh my god. No, I tell everybody since today I've had this program list. I never my people back in my clean in my day No, we never clean we have them watch the videos and we get to the home And we watch them We would never clean why it's still the same. It's still the same. The first step is they watch someone clean Even if it's not you The first step is so what are you doing watching them clean?  There's another system I have to hear about this system. So are you telling me that nobody they they'd never clean before in their life They go in and start cleaning So I'll tell you how it works. I'll try and give you the short version So what they do is they get a list before they ever come and work for you They get a list of and this is not what we're supposed to be talking about today But I'll try and do it fast They get a list of everything in a house that needs to be cleaned And then they rate themselves on how well they think they know how to clean this thing And they give themselves a rating of one two or three if they give themselves a rating of three They think I'm perfect. I already know how to clean this they give themselves a rating of one It's like I have no idea how to clean this two. I'll need some help on this. So before they ever Come to clean they rate themselves Then when you're bringing them in for training on the very first day You test them on everything that they said that they had a three on they said that I already know how to clean This thing and I don't need help With this and so they get they get tested on on these things that they give themselves a three If they really do know how to try how to clean these things what clean looks like what it's supposed to be Awesome, then they don't give them the one two three training instead They after the after the test they just teach them the process so that they follow the process Whatever your process is so like in in your case they would follow your process But you would have to give a lot less instruction because They already know how to clean They already know what clean looks like they already know how to get things clean without Without doing it the faster easier better way. They've got the aprons do it this way that way That speed it up the more professional way I think that's going to take longer Liz And I'll tell you why Why would you test them on this at the time of this? Why would you test them on the sink and test them on stuff when you're watching them do the process? Yeah, watch them to see whether or not they know how to do the sink. Why would you do it twice? You wouldn't so you only do the things remember in the beginning You're only testing them on the things that they give themselves a three rating on so they're cleaning a sink and you're watching them clean the sink As it was Didn't you come back and do the whole process and watch them clean the sink again? When do you teach in the process?  So why are you doing it twice? Yeah For the same reason that you do it three times But just one last so you don't teach them how to clean the sink You just teach them the process of that and you don't even have to be Again at a sink to teach them a process that could be a video or whatever so there's no It's the initial so here here's how here's the change The first thing is if they come in and they feel successful in the training and they feel like they already know some things They have a better attitude. They have an attitude of I'm I'm already worried. They already know how to clean some stuff now. Sometimes that can work against you right if they don't know what they're doing And you have people that think they're amazing and you're like no no no you're not you gave yourself a three and this is one So there's more to it than I can explain in this couple of minutes when this isn't even our topic But and how you bring them in is you you don't Retrain them on every single thing because they already know how to clean those things So you only have to talk about the process on things that they didn't get a high score on So you would give like basic processes like top the bottom back to front here are our tools or what you would call not tools Supplies here are supplies Yeah products and we'll teach you how to use our Stuff and we can teach you all of that in one setting So you're gonna have some people that'll give them a three across the board when you let them demonstrate They're not a three Those people don't work for you anymore. You just get rid of them if they think they're awesome They better be because they aren't right Okay I'm taking my session back. I'm taking my session back But I'm telling you right now I think that's a waste of time now. Listen to how mine works. Okay You hire this person If you want to you can send them home with the bathroom dusting kitchen video, whichever one you want to tonight. Okay Yeah, the new system has them watch a process video Yes, and what's the more important to me is the process than the procedure Because you get more calls for things that were missed completely than for things that they cleaned poorly Okay They missed the top of the refrigerator. They don't call and say they did a lousy job on the top of the refrigerator They go they missed the refrigerator. We get more We get more where they say they didn't clean it, but they really did clean it like Like they didn't even clean my bathroom. Yeah, lady. They did clean your bathroom But there's a hair Some areas, but you know what it was they probably cleaned the whole bathroom But because they didn't have a process they missed going behind something or they missed Something and that's process So I'm going to go back through you get more complaints for things that are missed Then things that are cleaned poorly because most cleaners do care about what they're doing So if they see it they clean it The problem is they never saw it in the first place Explain explain Sharon. I think this is important. You use the term process and you use the term procedure And I know those mean two different things. Can you explain the difference between them? Yes, process is what order you clean something in So funcially, how do you do it? Okay and stepping left to right top to bottom. That's process types Not necessarily the process is in the bathroom You start by taking out the rugs in the trash Okay, that's step one. That's the first process. The second process is long dusting The third process is vacuuming the fourth process is pre-treating the fifth process is scrubbing and rinsing the sixth process is shining everything Those are processes Top to bottom is really everybody thinks that's a Process it really isn't because you got top and bottom, but nobody talks about everything in between How do you make sure you don't just everything in between and nobody ever talks about that? Well, when you go from top to bottom, you're getting the stuff in between. How would you? Well, not top and bottom Stop to bottom and everything in between all the way to the bottom You would agree that you don't start your dusting at the floor and go up No, but lots of people start the dusting at the first piece of furniture in the room and not with the door That's true And you start with the door and the big steps in the bathroom Oh, I say the reason what they make me I do love what you said with the big thing. Pardon me I love what you said about most of the time when people If left to their own devices They go to the big thing. They go to the shower. They go to the toilet. They go to the sink They miss the picture frame entirely. They miss the door. They miss the door frame. They miss the baseboards They miss behind the door, right? You're right. They get the big stuff because they don't have a process Yeah, I get that And the process gets confusing if you don't break it into steps Because the only way you don't miss something when you're cleaning is to hug the wall I mean literally hug the wall and clean everything that's on that wall and don't pass and clean it Which means you have to have an apron so you have everything you need But it's hard to hug that wall when you're scrubbing Right because you don't scrub. You don't scrub a picture frame. You don't scrub a picture frame. You scrub a tub So that's why I broke it into steps So the scrubbing step is step five where you don't worry about what picture frames or anything You just scrubbing rinse everything so when you get to step six now you hug the wall It's like dusting you put on your apron.  You don't need towels in there. They'll just be wet before you get to the dry cycle You mean tools and products tools and crap So We've we've we've hit on process pretty good here procedure What's procedure? Procedure is where the owners come in is what tool do you want them to use what product do you want them to use? How do you want them to do that which should be in the manual? So if they need to read and what i'm saying is in the system that lis is using I wonder when they do introduce those products or your people Do do introduce those products and things like that when I send my people home with the video We also send them home with a pdf file that has your products next to what's in the video. So glass cleaner Here's a picture of your glass cleaner so Back and clear here's a picture of your back and cleaner so they can see everything so when they're watching the video They're already looking at what your products are so this when they get to the field They don't even have to show them the products. There's no product training here that That's a that's a great improvement. I love that. That's really good The whole thing is set up now where I mean you can stand so good So I wouldn't test them first because we're going to stand there and watch to see if they can't if they really caught the process So while we're standing there because they already know we don't have to teach a tool So we're standing there saying okay, what's your cheat sheet say like what's step three? And they follow that and so then we're going to see whether or not they know how to clean that sink Or do we have to teach them how to clean that sink? So you're not going to watch them No, we're watching them So as soon as they get done watching everything and they come to the office the next morning We quiz them on the bathroom to make sure they really didn't watch it Then we go out to the field and they go to the bathroom and if they don't know what to do They've now made their cheat sheet of the nine steps and if they don't know what to do we say well What's your cheat sheet say? Oh rugs and carpets so they gather the rugs and carpets and they put them outside the door and then they look at you and go Well, what's your cheat sheet say? So number two is oh Grab my vacuum cleaner. I mean grab my long duster and long dust So they can follow you so you never have to tell them what to do because you're not there to tell them that the second House and then the procedure is what tools they use and that's also in the video and they've learned it before they even get there So you watch them And you don't tell them anything like if they miss the light switch you don't tell them. Hey, you miss the light switch you ask them What did you miss? Yes, that's always been my policy too. That's how I do it. We are Quickly coming up against the top of the hour uh, share you've mentioned your training program a couple of times the one that uh, basically you licensed to ISSA residential If people want to see more about that can they find out about that on the ISSA residential website? Yeah, just go to the well just go to the education ISSA go to education Then go to residential Not this page Tom. This is the All messed up. Okay. You need to just go to the education page. It's on their dashboard I can do this And I'll say I think it'll say residential what's available in residential This is so such an unfriendly dashboard, but they're working on it. We all know that by january. This is supposed to be much better Okay, I'm I clicked on education.  It's really awesome. Call it up too and see Uh, maybe look over at No, that won't be it. I hope Erin's watching this right now Oh, so so Tom, maybe, um There's education in the right do the like the Click on the education. There you go. Now click on um Maybe online learning center. Yes online learning center. Yeah Then you should get boxes. Maybe. Yeah Process procedure training. This is it. There we go Yeah, and the one next to it is in spanish That's spaniel Yes Nice, I love that it's in spanish too. Yeah, right next to the professional house training program certification program That's a good program too. It's awesome. Those work together though. These programs do work really really well together I think Yes, they do. Yes, they do Yeah Is there anything else we we need to know before uh, we wrap our day up Other than pack your bags and go to las vegas Train train go to las vegas and train Train if you want to keep if you want to make it through the recession train your people So That's good advice It sounds like you're convinced that a recession is coming You know, maybe I think so I think so I know this morning. He was talking on squawk box that they think it's going to not really happen, but i'm not buying it I think it's here already We've been having this conversation for a year now This has been the the the most anticipated recession that hasn't happened yet. Yeah, but it bear wall may we might Yes, we might be there I think it we're done for today But Tom Recession or no recession if you want repeat clients you need to train your people. You need to train your people well regardless Period. Yeah, that doesn't matter. It doesn't matter. Full stop full stop. I like that. Thank you Thank you for joining us. It was fun and we had a little bit of uh disagreement there that always Makes it enjoyable. I knew that we could make it an hour without some of that It's always more fun with sharing like Right You got to bring your popcorn And you don't want clients anymore, but they said they saw me on your show and I was probably the only person Who did what I did with you Liz and she said I want that woman to be my coach That's right Yeah, it's definitely more fun So you guys have an awesome rest of your week. We'll be back next friday next friday, no wednesday, right next wednesday This day next week last wednesday before convention Do november 8th at five o'clock eastern. Yep. So until then everybody have a awesome rest of your week And we'll see you next week. Bye. Bye. See you in two weeks, Sharon