Frontier Fighters! Frontier Fighters! The amazing adventures of fearless pioneer men and women who fought and conquered the West. To those who sense this still throbbed to the memory of Pikes Peak Rush, Colorado is indeed a homeland, one from the red man and nature. In 1857, some Cherokee Indians brought the word 600 miles across desert-wasted mountains to Iowa that a little gold and silver had been found near Pikes Peak. Among those who immediately went in search of an easy fortune and didn't find it were D.C. Oaks, Jack Jones and William Green Russell of Iowa. These leaders, together with a handful of people, decided that this land, 600 miles from nowhere, must have a name. It should be a state and admit it to Congress. There ain't 500 people in the whole 600 miles counting the Braves and Squawks. You're forgetting the Pappusas, Tom. They sure swell the population. Just a minute, this meeting is getting a little out of hand. All right, man. Let's listen a while now to Trader Jack Jones. It's true, I reckon, that we're 600 miles from nowhere in the Pikes Peak country, but it's forgetting the Pillar.  Over at Oraria on the west side of Cherry Creek, they got 200 settlers, five women, bless them. On the east side of Cherry Creek, they're St. Charles. That ain't St. Charles anymore, Jack. What's that, Oaks? We went in there this morning and found just some keepies and Indian traders. So we took it over and named it Denver in honor of Governor Denver of Kent. I guess things move pretty fast out here at Pikes Peak. Well, anyway, I'm forgiving this whole country a name. Getting it organized into a territory and sending a representative to Congress. We'll have to admit this into the Union. How about a name for this country? I'm for naming it in honor of the man who put over the Louisiana Purchase. A land 600 miles from nowhere will now be the territory of Jefferson. Charles, what's on your mind, Oaks? Just to be on the safe side, I'm for creating a county of Arapahole, which will include the whole of western Kansas, and send a representative to the Kansas legislature. Then we've got representation one place or the other. Good idea. How are we going to get more people to come out here to Denver in the territory of Jefferson? I'm leaving for home next week. I'll get out a pamphlet and spread it all over the country, from the Missouri River to the Atlantic Coast. If anybody can put that over, it's the man standing right there. DC Oaks! I can put over this gold rush, which is dying on its feet and a laying boom too. I can make Denver a real city and the territory of Jefferson a state. In such a fantastic manner was the territory of Jefferson later to become Colorado organized, and thus did Denver come into being as a city. DC Oaks was as good as his word. Immediately upon his return to Iowa, he issued a pamphlet entitled, Pikes Peak Journal. Oaks, with that highly colored pamphlet, unwittingly set off a keg of dynamite that was already imprimed. The people of the states fairly ate up the news to be found in the Pikes Peak Journal. To those who got in too late on the California gold rush, it looked like the Promised Land. In different parts of the country, people called such exaggerated rumors as these from the press. Landfake, Henry, look at this. Ridges of gold circle Pikes Peak like the stripes on a barber's pole. Look here, darling. It's a miracle. The miners slid down Pikes Peak in boats, and the blades in the bottom braces planed off the gold, which curled up in shavings inside a boat. To leave below, let me see quick. And by the time the foot of the peak has been reached, a boat might gather a ton of the gold shavings. There have arrived in Lawrence and Leavenworth and Council Bluffs and St. Joe barrels of gold from Pikes Peak Mine. D. C. Oaks, with a little fact and much fancy, had done his work well. 40,000 made the trek in 49 to California, but in 59, 150,000 set out for the Pikes Peak gold fields. The jumping off points of Leavenworth, Kansas, St. Joseph, Missouri and Council Bluff, Iowa were jammed with wagons and carts bearing signs like these. I've sure got a good name for my wagon. It's Pikes Peak or Bust. I've got you one better, partner. Root, father, dad! No, lady named mine. What do you call it, Lou? A Lightning Express. Wants you to walk up from a navel to America for a Tony, and now either go up from Pikes to County to Pikes to Peak. In March, the wagon trails across the plains were lined with optimistic eager gold seekers, whose numbers daily swelled into many thousands. Shortly after May 1st, wagons going west met wagons returning east. People were leaving the mines. Some said it was a trick to get people out there to buy goods in worthless land. Others, the pamphlet of D. C. Oaks was filled with lies. They'd been cheated and swindled. Suddenly, the wagon stopped in mid-trail. A scout had sighted Oaks with the train of prairie schooners coming west. In a moment, peaceful, law-abiding citizens became a reckless and furiated mob. I'm for hangin' them when we catch them. Hangin' is too good for a vomit like that. You can't take the lawn to your hands like this. If you string him up, it'll be a murder. I sure like to let her rest home, son. Here lies the body of D. C. Oaks. Killed or aided in the Pikes Peak Oaks. There comes his wagons now. There comes the faker. Come on! Both your horses, Oaks. Your game is over. Yeah, where's the gold that can just peel off a Pikes Peak? Get down off of that wagon, Oaks. You're gonna answer a lot of questions. Say, you got me confused. I don't understand what you're all turnin' back for. Well, there ain't no gold. But I've got a sawmill here in my wagon. I'm going to put money in Pikes Peak country. I'm stakin' everything I've got. I'm still of a notion to string him up and investigate afterwards. You gotta have faith in a new country. I never said you'd find gold in the streets. If the papers lie, it's not my fault. He's sure enough got his sawmill in here. Oh, that ain't go on. If it's bad, it'll be bad for him, too. Come on with me. I'll show you where the gold is. The territory of Jefferson's got a future, I tell ya. Denver will be a great city. Better get along, Oaks, before it changes our minds. This time.  And when you're right home, don't you dare tell the folks you found gold growin' on trees. Oh, well. Pikes Peak a bust. Guess we can put that motto in moth balls for many a day to come. Some of the 150,000 turned back. Some stayed. A few farmed. Some became storekeepers. Others mined enough gold and silver to eat out of bare living. But thousands waited. Still clinging to the last straw of hope that somebody somewhere would discover a mother load. But Denver, that new miracle city of the West, continued to thrive. On May 6, 1859, 8,000 feet high in the Rocky Mountains, John Gregory accidentally discovered a gulch with the richest quartz seen by any miner of his day. The first pan yielded half an ounce of pure gold. Hooray! This is the stuff. This mountain's full of it. Yeah, better pan another one of it, just to make sure. Oh, I'd pay no need to try that, but it makes you happy. Here it goes. There he is. Another $8 pan. Well, we're rich! The news spread like wildfire. Denver and our area were emptied in the short span from sun down to sunrise. But who this time would take the news east that people would believe? Fate sent none other than Horace Greeley, famous roving correspondent for the New York Tribune, who addressed the first mass meeting in the Rocky Mountains. Ladies and gentlemen, partners, I give you the man who's going east and tell them the truth. That great and wonderful editor and writer. And our friend, Mr. Horace Greeley. I can go back east and tell them the truth about this gold rush. I've seen in my own eyes gold and oyster cans and buckskin sacks coming out of the mountain. The east needs your gold, the west needs supplies. Gold is a fine slogan, but I'll give them one better, especially for the youth of the nation. I'll tell them if they want a future, want to grow up with a new country, they'll go west, young man. Go west! Go west, young man. Go west, young man was more than just advice. It became a battle cry taken up by youths all over the land. It was more. Late in 1859, the gold production was 500,000. By 1860, it jumped to 3,250,000. Denver and our area united to become Denver City, the queen city of the plains. Then came one of the most eventful years in the history of Denver, 1863. Mrs. Middleton, whose husband was a half-owner in the lumber firm of Middleton and Wagner, one night awakened her husband. Say it. Say it. Wake up. Wake up, say it. What's that? Indians. Can we have a gun? It's not Indians. I think there's a fire somewhere about. I'm proud that I can hear the crackle. Sounds like it. Mother, it's in our lobby. And look, the flames are spreading like wildfire to the building. There's the bell in the square. Better hurry, mother. In a minute we'll be lost. We couldn't do a thing against that fire with buckets and pails. The whole east side of the town's gone. Oh, the Lord have mercy on us. All the houses and stores were wooden and dry as tinder. Burn to the ground. Everything we own, gone up in smoke. Everything except our hope. When they build Denver Newsday, we'll build with them. Build with them? On what? Says, dear, on faith. Not alone did the Middletons build on faith for every soul in East Denver, for no sooner had they rebuilt from the disastrous fire when a flood completely destroyed the city. Many believed the last day was at hand and that they were being called to judgment. But such sturdy stock as had originally founded Denver survived fire, flood, famine and Indian attacks. Then came the proudest day in Denver's life. On August 1st, 1876, Colorado was saluted as a state of the Union and Denver a famous historical city. And so, another thrilling chapter is enacted in the lives of famous frontier fighters of the rugged west.


तम्भत्रिवनस वो कोंगा निजा यव्गाराव हुध्ता कुई कोग्वाया घर्दाईश नहीं क्या नब प्य कोग्वाय कोए ची फलरग को जीसलग कार्गें नमनेशनल लग, भी लगा बडिरिएत, दिछ बाहरटा करे बचलनतत है, मीक्रो सूभ्त है, बिल गेर्ज कि हव इंक्रूड करना और आगे लेके जाना ताके यसगे दफ्वौत बेटेरो सके, स्धो, कमबाग्त्टीम्नेस कहतें. कंसिटिल दफ्वॉंगे थी का यहन्तेंगी आखोर्ड कम्बाग्त्टीम्नेस from the following statement, अग्चाछ धामा इंगे नैसेसरि to be productive in a modern industrial setting, from repair and a human resource is the vital part where the help you can compete with them. this means that while the number of high-scale jobs in modern industry is increasing day by day. The number of people able to fill them is on the declining site, jobs increasing day by day and the people who have they know their skills and abilities they are decreasing day by day. it means that their focus is less now the하다 What from good universities and you have the knowledge you have the skill you have the abilities you may perform your duties in those organizations why they should hire you on the basis of your competitiveness from other candidates if you are competitive on the basis of knowledge skill and ability you have the better chance of job opportunity as compared to the other candidates the impact that will have on industry in the united states of america can be summarized as follows number one difficulty in filling high-skilled jobs difficult still there is difficulty i spent five years in united kingdom i also found that there were a lot of jobs over there but the people who fulfill the criterias were less and those jobs in redundancy way they were repeated after one month i saw that the jobs are coming you should have done that if there is a job arrangement after one month that job arrangement that candidates get so much that the job is fulfilled but the level at which the jobs are required at that level the people do not get them similar the case is with pakistan developing countries and developing countries as well lower level of productivity and as a result lower level of competitiveness it is common in the work place settings in global market places low level of productivity in organizations few organizations who are working well those from united states china and few other developed nations the organizations are going up how are they going up they are competing on the basis of competitiveness and here the competitiveness is less there is lower level of productivity and here the lower level of productivity is the reason for low level of competitiveness third point high level of waste in different organizations this is seen that waste is of resources resources are not financial resources but human resources capital resources historical resources cultural resources financial resources these are the types of resources and then we have to see all the resources and then all the resources are the most important human resources because of which other resources are utilized high potential for damage to sophisticated technological system technological system some organizations are not adopting and what you are not saying is that they become technologically backward and those organizations are technologically backward those organizations can not compete internationally can not achieve competitiveness can not achieve greater number of dissatisfied employees in the workplace dissatisfied employees are born dissatisfied employees are born in the organization when the expectation of the employee does not meet the organization employees need must be fulfilled in the form of salary promotion job security health and safety benefits if these factors are seen and the employee is promoted from all aspects in time that employee will be satisfied with the organization and he will not switch to another organization why he will not switch to another organization because he is satisfied with the organization and when these factors which I have mentioned in factors grouper organizations may focus not be done those implies will be dissatisfied and when dissatisfied employees you generate automatically intention to leave will be high and those organizations will switch to another organization nothing will help safety and health managers make this point more than the competitiveness equation competitiveness equation hack up productivity quality response time cost service and corporate image these are six seven factors which means you can achieve competitiveness if you do not focus on six seven factors organizations can never achieve competitiveness neither can each of these ingredients lies directly in some way on having a safe and healthy workplace or in sub-factor main aga safe and healthy workplace ka role nahi hai so ye six seven concepts aap gacheev nahi ho sakte competitiveness equation primarily focuses upon number one productivity productivity kya hai ratio between output over input jain adharao ki output achi hai input kum hai vaha competitiveness oge kya ho productivity jab enhance oge to it will leads to high sale volume low cost increase profitability competitiveness better ho jaige number two quality quality is that thing which is in the mind of customer agar aap customer expectation ko meet kya rahi hai organization will increase its image quality ki madar se competitiveness well kya ja sakta hai achieve kya ja sakta hai third response time whenever you will give some assign to an imply then that imply will perform that duty within a stipulated period of time that is response time how quickly your imply understand the situation and response according to the concept cost jin organizations nahi apni cost ko minimize ka liya control kar liya organization successful sub se zyada issue hi cost control ka hai organizations ka profit margin to kaam hota hai kya cost itni zyada hoti hai ki unki selling price bohot increase kar jaati hai there is issue of cost you have to control the cost services particular aap ko maloom hai ke dunya switch ka rahi hai nomadic hunter gather se agriculture agriculture se industry industry se services aap maximum jo dunya ekonomies hai wo services pa deal kaya rahi hai wo services ki basis pe organizations ko prefer deta hai for example agar aap log traveling ki baat kare hai air traffic control ki baat kare hai civilization ki baat kare hai jo air humari uske andar jo passengers ko leke plane jaad hai hai all over the word us ki baat kare hai to wahaan pe jo aeroplane industry hai usme is baat ko dekha gaya hai to wo organization jo safety health security services ko better performance deta hai people are willing to pay more for those organizations log on the organization ke liye zyada bhi pay kar ne go teraad hai agar wo employees jo humare customers hai unki passengers ki expectations ko meet kaya rahi hai corporate image for example bmw honda teota suzuki these are good plant in the market why people give preference to buy honda over teota reason is one that is the basically corporate and organization image or organization image organization ka jo image hai ye logon ke mind mein ek deni mein develop nahi hota it leads to for few months few years might possible some time few decades baat ko karei dhanya lag jaati hai organizations ko apna a soft image logon ke mind mein develop kar na ke liye ye pictorial effect had ye students jo topic hum ne study kiya usko hum conclude kaya rahi hai safety health and competition and global marketplace mein ye ek stretching unit hai stretching unit mein agar ab dekhayin to implies hain supervisor hain production process ke liye unki equipments aur in sub cheez wo ke ndra agar ab dekhayin to tightness hai neat and cleanness hai jiski madar se ye organizations hum organization name mention nahi khairan ge ye jo bhi organizations hai ye apne competitor ko upper competitive advantage rakti hai on the basis of all these points


Okay, I'm back. Um... Um, I'll be back once I've defeated cutthroat pirates and collected garments. Okay, I am back. Okay, I'll be back once I met Madame Bianca once again. Okay. I am back. Okay, I'll be back once again when I met Scaly Gilman. And I am back once again. Uh, we're in Galat, trying to find... Nope, we're not going to Frogfogger. Frogger. Good. Dammit. Dammit. Dammit. Dammit. Dammit. Dammit. Dammit. Dammit. Dammit. Dammit. Dammit. Dammit. Dammit. Dammit. Dammit. Uh... Uh... Okay, thank you. Um, yeah, let's get this blue, I'm just for fun. This one. This one, yes, here we go. Okay, let's go in here. Okay, I'll be back in just a sec after this battle. Okay, I am back. Just finished off that, everyone died. Or nearly everyone, that was bad. Um, okay, what do you want? Two down, none to go. Let's get this thing to the black spot and see if it's as great as Bob says. Somehow I doubt it, but nobody listens to me. Okay, um... I'll be back when I'm in the black spot. Okay, I am back. You have the plate? Good. Now we can set to work. Jenny told me the symbol to use on the base and the upper plate. When we align them, look, the words are revealed. Devilfish Hollow, end of the Sharktooth passage. Devilfish Hollow? So another map piece has been here in Skull Island all this time. Let's go! Okay, I'll be back once. I am in the pirate den. Your mother's piece of the map must be in that chest there. Let's go get it. I am back. So... We are in the pirate den. This is actually a really cool place. Look at this. There's obviously going to be a fight in here. Captain, it's not here. Funny thing, it never was. What? Excuse me? No, Jenny's piece of the map was never here. Her greatest treasure was here, but that never had anything to do with the map. Yeah, and I suppose she would never your sister, neither. In point of fact, no. Pirate, I'm afraid I haven't been entirely honest with you. Why am I not surprised? Curse your sudden but inevitable betrayal. Spiny Norman did tell me where the code wheel was hidden and how to set it, and he was on his deathbed, but his demise was far from natural. So what the devil was hidden here? And if you knew how to get the wheel, why go through this whole charade? Your mother was quite the adventurer, pirate. Her diaries contain hints to the location of a dozen treasures she hid during her long career. My shipmates were eavesdropping on us in the black spot. As soon as they overheard where the cave was, they raced us here and won. The charade was to lure you into our trap. It worked. Jenny's piece of the map may not be here, but you're carrying quite a few of them. I warned you what would happen if you betrayed the captain. What do you want on your gravestone, fool? We'll see who the fool is, dead man. So you were behind this all along, eh? Aye, vile vermin. Pirate Jenny were my worst enemy in the old days. She mutinied against me, took me hand, and stole me treasure.  Why, that's sauce for the goose. Oh, and one more thing. You'll hand over the bits of poyos' map you do have, and you'll do it quick if you want to keep your skins. I reckon getting to Eldorado myself will be the best revenge, and if not, I wonder how much Cain would pay for the chance. Funny thing about that, Cain's actually dead, lol. You'll never know, you monster. Attack! Okay, um... So, this was kind of inevitable. Like, as they said, we saw this. He's got three bandages. Whew, what a legend. What a trooper. He's really trooping it out over here. Zabingoala! Zabingoala. Okay. Um... Look at that, three bandages. Holy guac. That's quite a few. I wonder what happens when... I'm gonna hope he dies and see how many he gets. I wanna see how many he gets, so it'll be a cool way of experimenting. Um... Okay. Really? Unlucky. Unlucky. Unlucky. Rup, rup, rup. This is not...  That is not...  Mmm, really? Okay. Here's no blocking noise, it's weird. He's got a lot of accuracy, geez. Okay. Duh, duh, duh, duh, duh, duh. Bup, bup, bup. Nice. Bladestorm. Bup, nice. Okay, Vineyard Strike. Yay. Cheeky. Nice block there. Okay, they're all around him. Ah! All around him. No. Damn it. They're out of range.  I mean, it's probably the best thing to do. I mean, like, who do Cornelius's did? Um, so, rub. Okay, first strike. Cheety in the block.  Oh, here's repost three. What? No. Stop. Stop. Stop. Really? Okay. That's unlucky. Rup did Mike. That was inevitable. He's kind of, he's kind of bad at the moment. He's got, like, too many bandages. Okay. Rup, who do Cornelius as well? Oh no. That is not good. Swashbuck, clover or buccaneer? Hmm. Who should I summon this time to help if we need it? Because we are going to need it, that's for sure. Okay. Flop. Really, the dodge. Cheeky. Really, the physical Cheeky. Really, the relentless Cheeky. Look at that block. That's great. Okay. Um, obviously I need health, so we're going to do this because I need health. And we're going to do that because he needs health. Done. Let's see how that goes. Epic hit. Nice. Yeah, it took me up to nearly full health, which is good. And I think took them up quite a way, hopefully. I don't know for sure, but we can find out soon. Nope. Okay. They're just going to pass. That's cool. I mean, that's perfectly fine by me. What's the difference? Mojo Blast. Mojo Storm. Okay. Okay. Let's try this. Blop. Okay. That was pretty good. Fizzle. Unlucky. Unlucky. Okay. Don't really lose. Thank you. Why is a whole lot of them passing? That's really weird. Anyway, let's continue just whacking them around a bit, you know. Sounds fear. Okay, that wasn't very good. Unlucky. Fizzle. Okay. Well, Captain Han's nearly dead, so that's good. Um, everyone else seems to be passing for some unknown reason, which is weird. I'm not complaining, though, because that would be bad of me.  Oh, well. Should have hit. Cunning smoke. Don't hit him, guys. This is why I don't. Really? Really? Okay. I really seem to like hitting me, so I mean, that's fine. Um, let's do that. Hopefully one of them dies. That's always good. But, but, but, but, but, that was good. Yes, you did. Perfect. Okay, one left. We can do this. We can do this. Do, do, do, do, do this. Do, do, do, do this. 362, you've got 600. So, we're gonna do that. We're gonna do that. Done. This won't kill him, but it will get close. Oh, 400. That's good. There we go. Perfect. Look at that. Amazing. Okay, let's get the treasure. Hey, big boy. Don't run me side.  I'm more. I beg you. Spare me, cruel. Captain, I say takes his last. No, much as he might deserve it. Pirate Jenny would never have done that. Let him go. The shame of losing to a kid can be worse than death. Well, captain, seems like this whole thing was a trick after all. At least we won the diaries. Let's go back to a tavern cellar. Okay, well, let's go back to where it all started. Always like going back to the flying, there's something I can't even remember what it's called. But what is it? I don't even know. But yeah, we'll go back to the skull island tavern and be a meme for a bit and win one unit available for combat. Unlucky. Okay, so once basically once we've promoted dead Mike, we will end off the episode or video, not really episode, end off the video. So yeah, I hope you enjoyed this crazy long companion showcase thing. If you want me to do some more of these, let me know by leaving a comment down below. If you have any other ideas of things for me you want to see me do, also let me know.  Does it show? I don't know if it does. Um, oh well. Those diaries, it seems to me they're the best possible way for you to get to know your mother again. When you read them, you'll see how much she loved you and that's worth more than go. Okay, so at least he is now healed. Um, he looks quite nice. Pirate in the tide and the post Indian strike, second chance, bladestorm, super strike, cool. Um, so yeah, if you didn't know, when you promote a companion, they resort back to um, fully healed because technically they're new companions. So yeah, that's um, that's what happens there. So yeah, anyway, thank you for watching. Um, remember to leave a like and subscribe. And if you've already subscribed, press the wee little bell so you know exactly when extra succumbs and remember craft outside the box.


and welcome to Condo Insider on Think Tech Hawaii. Today we are going to discuss COVID-19 health concerns related to remediation and also just a better understanding of remediation companies and restoration companies and the services they provide. So today we have Anthony Nelson with Premier Restoration Hawaii. He is the Chief Commercial Officer. Welcome Anthony, thank you for joining us. Thank you so much for having me. Can you hear me? I'm excited to be here. Yes, I can. Okay, great. Well, before we get started, can you just tell me a little bit about yourself, how long we've been in Hawaii, how you got into the business? I always joke with everybody and say nobody was sitting in the sandbox when they're three and four years old going, I want to get into property restoration when I get older.  So for me, I started in property restoration straight out of high school. I will be 38 in a few days and so that'll make 20 years that I've been doing this. My wife and I, we moved here in 2009. I started working with a company called Maui Fire and Flood and that was kind of the building blocks that became premier restoration. And where did you move from just out of curiosity? Just outside of Detroit, Ann Arbor, Michigan. Oh wow, boy, big difference. Okay, well, thank you. Can you let folks know, before I got into, I'm more on the real estate rental management side of things, but before I got in the business, I didn't even know these type of businesses were even around and what they did. Can you just give us a general idea of what all of the different facets that your company supports? Absolutely. So whenever anybody asks what I do for a living, I say I fix homes and businesses after they have a water or fire incident. And so those are typically, they encapsulate a majority of our services. So we're segregated in the four different divisions. We have mitigation services, which is everything to get a property clean, safe and dry. We have reconstruction services, which is everything to put back what the mitigation guys had to take out to get it clean, safe and dry. We also have contents, which is hacking and moving, as well as restoration of personal property. So if we need to remove somebody's floor, we have a team of guys that'll come and move that stuff. And then more out of frustration of just watching projects get delayed, we started an abatement division that does asbestos and lead abatement about three years ago, just so then that way those hazards when we run into them, they don't get in our way anymore and we can just keep moving. Wow, okay, that's great. And you also, we just were speaking a little bit before we started that you handle trauma, as you call it, trauma cleaning as well. So that's an extra one. And now with the whole COVID-19 pandemic, I'm sure your business has changed somewhat. So how has the COVID-19 pandemic affected your business from an operational standpoint and how you do business and then in terms of the business that you're doing? So internally, we, you know, a majority of our teams were kind of used to working remotely. So when we said, hey, if you don't have to be in the office, don't come into the office. Most of our team adapted to that well. You know, those of us that have young children that are struggling and trying to find that balance, just like everybody else in the world. But for the most part, we did okay with that transition. It's the, we're based in safety. And so a lot of the things that we do are relative to safety. So for us to implement some additional social distancing, wearing face masks, taking temperatures every day. A lot of the guys were like, oh, okay, cool. This is just like this that we do on asbestos abatement projects. It makes sense. You know, for our teams, it was the bigger curve was explaining exactly what the virus was, how it moves and how they could use the PPE they already have to keep themselves safe. Because the number one thing that we're always concerned about at Premier is making sure whatever environment our technicians are in and whatever hazards are present there, they make sure that they don't bring that stuff home to their families. Oh yeah, my gosh, absolutely. Do you, I would think typically you're not dealing with occupied properties. However, if there's some kind of a flood situation you may have tenants that you've got to have packed up and move to another location. And so in terms of how you are, how you are when you're interacting with them, has that changed as far as before COVID-19? Yeah, and so we're actually working in more occupied spaces now than we ever have. Most people in this environment don't want to move out. You know, even if we're having to take their kitchen out because they had a water event, most folks are choosing to stay in because they'd rather be at home during these times than trying to get relocated to a hotel or something. We did a, we looked at our numbers. This was probably six months ago. And one in three of our customers chooses to remain at home while we're performing work. And that's because most folks just they don't wanna leave home.  And so if we can create an environment where you can live a semi-normal life and we can get work done, that's usually the best of both worlds. Wow, that's interesting. Who are your typical clients? Who's picking up the phone and calling you? So we, all across the board, we have some insurance customers that make referrals to us, building managers, property managers. We do a lot of work with plumbers because they're on the front lines catching these water damage leaks. You know, anybody that has a finger in property, whatsoever, they're usually the folks who are calling us. And is it always safe for people to stay in their homes? You know, what if you're doing some type of mold remediation or even like the asbestos or something like that?  Absolutely, you know, significant events like fires, the majority of the fires folks end up having to move out. Significant water damage events, they end up having to move out in the pre-COVID-19 world if you didn't have a functioning kitchen or bathroom. Yeah, you're probably gonna, you're not gonna wanna be there. And so, yeah. And I'm gonna look at it from a rental manager's perspective. If we're to call you and, you know, of course the insurance company typically wants us to react right away, stop the leak and begin efforts, which sometimes owners don't understand that. They think they need to wait for some type of approval, but the insurance companies actually like to see that you've taken action. Tell me about your relationship and communication with insurance companies in a situation or a scenario, as I just mentioned, like once you've been brought in, do you then communicate directly with the insurance company? Typically we will, and we like to keep, so we have a project management platform that we keep all of our communication in, and our communication is usually both ways, both to our customers and to our insurance folks the justers that are working on those projects. And the main reason for that is, is you can envision a scenario in which we're trying to meet the needs of our customer, and the needs of our insurance customer are two different things. And so we like to be actively involved in those conversations and making sure that our customers understand why maybe the terms and provisions of their policy won't afford them to replace their laminate floor with ceramic top. Yes, because they'll only typically put it back to whatever it was when it was built, and originally, yeah, the original condition, but it is a good time to upgrade if they're thinking of doing that, and they have the funds to do that. So, and so you handle everything to the end to flooring, cabinetry, painting, everything.  So we self-perform 80% of our work. Some of the larger stuff that we do, like we have guys that are used to doing drywall, but not used to doing a whole house worth of drywall. They're used to doing drywall in a kitchen or a bathroom. So smaller stuff, we self-produce. All of our mitigation contents and abatement we self-produce, but a section of the reconstruction work, if the project is larger, we'll subcontract it out just because the emphasis that we have is more multi-trade, whereas if we can part it out and make it more efficient and move faster by bringing more bodies on site, it makes sense. When you have water type of situations, do you have an opinion or do you have thoughts on, wow, if they had just done this or just done that, this situation would have been, would not have happened, it would not have occurred. And if so, just give a couple of little hints that you would suggest to people so they don't have to call you for your services. How trying to take business away from you? No, no, no, no, no. I like to take pride in being the one and done. Like if somebody has a fire, I usually tell them, well, cool, you got this done. You'll never have to deal with this again, right? Because the odds are just crazy if you have to. So the first thing I always tell people is there always seems to be some apprehension and actually calling us in when a water damage event has occurred. And I can tell you that for every 24 hours that goes by that you delay, you multiply, you can effectively multiply the cost of that project by three. So if you wait a full 72 hours, the cost of that project could go from $1,000 to $10,000, simply because things that I could have been able to save on day one, I now have to remove because they've started to grow mold or they have concerns with bacteria. Right, and there's also a chance that the insurance company won't cover it. They wanna see an active leak, right? They don't want it a month later when this whole nightmare has occurred or even weeks later. I know they want it to deal with it when it's active immediately. So yeah, yeah. And so regarding some of the things that you've put into place since COVID, you didn't have in place prior to COVID-19, tell us a little bit about that. So our social safety program, we've got an internal document that is more oriented towards the social safety of our office space and our staff as they're moving and working in our office space. Externally for our technicians, it's pretty simple. We started taking temperatures for everybody. We did involve a health questionnaire that everybody can go through. We're doing weekly safety trainings and since this became an issue, every single one of our safety trainings has been about COVID-19. Some of it is just updates letting the technicians know. The other one was, hey, if you get into a pinch and you're going directly to a job site, you don't have access to a thermometer, here's how you can use your thermal imaging camera to check the temperatures of everybody on the site, so then that way you know they're safe. Every technician received several face masks. We did want to give our technicians branded face masks, but there was a lead time, so we got some and then we got another rush of them. And then we're also helping our customers if some of our customers don't have a face mask, we'll supply that for them. And then we're doing courtesy disinfection of all the key touch points on every job site we go to. Door knobs, like if the techs are there for a long period of time, we'll clean the bathrooms, make sure the bathrooms are clean. And that takes care of both our concerns and making sure that our technicians are staying safe, as well as the concerns of making sure that everything's safe for our customers. And I've seen, because I get your notices, that you're also, I believe, you're also providing training to people outside of your organization. Is that correct? Absolutely. Am I correct in that? Yeah. Yeah, I've never have been like a big media guy, but I've had more opportunities to talk to folks in the past couple of weeks than I think ever in my professional history. And I take it, we take our responsibility to our communities very seriously. And usually the way this comes out is there will be mask flooding, like a couple of years ago, we had mask flooding in East Oahu. And I said, okay, our job is to go into these neighborhoods and make sure everybody knows of all the hazards that are present and how to mitigate against them. And if they're doing the work themselves great, like let's figure out a way to give them some knowledge that keeps them safe. And then, obviously we get so busy during those periods that we have more work than we can shake a stick at. In this environment, most people don't have the working knowledge of how a disinfectant works. And so we're putting a lot of our time and energy into that and just making sure everybody knows exactly how a disinfectant works and what you need to do to make sure that you're doing what you wanna do. Absolutely. Anthony, I'm gonna stop. I wanna get back to this, but we're gonna take a short little break. And we're gonna come back to this subject. So thank you everyone for staying with us and continuing the second half, condo insider with Anthony Nelson, and we'll be right back. Hi, I'm Rusty Kamori, host of Beyond the Lines on Think Tech Hawaii. I was the head coach for the Punahou Boys Varsity Tennis Team for 22 years, and we were fortunate to win 22 consecutive state championships. My show is based on my book, also titled Beyond the Lines, and it's about leadership, creating a superior culture of excellence and finding greatness. I feature a wide range of amazing guests who share valuable insights about how going beyond the lines leads to success in everything you do in life. I'm looking forward to you joining me every Monday at 11 a.m., aloha. Condo Insider on Think Tech Hawaii, and we're here with Anthony Nelson with Premier Restoration Hawaii. And before the break, we were discussing some trainings that he's doing, and also I wanted Anthony to tell us about additional sanitation services that you're offering communities and businesses and whatnot, so go ahead. Thank you so much. So we have our background in making things clean and making things safe, whether that's a mold remediation project where we're having to critically clean every surface or abatement. And then we also do sewer backups, which we have the direct exposure and risk to bacteria, viruses. And so for us to step into our new world of COVID-19 and offer cleaning services, a lot of our guys have already have that base knowledge training and know exactly how to clean and disinfect. So we decided, we were looking at it, we wanted to be real with our customers. I feel like now is a time when you see a lot of folks trying to capitalize on fear. And that bothers me. And so I wanted to make sure that we were very deliberate with our service offerings. So we have three different levels of cleaning that we're offering. Tier one is just cleaning and disinfection of the key touch points in your office or whatever space you have. And then that also comes, we do send our technicians out and we tell them to educate everybody on site exactly what they're doing and why. The intention is, look, I know that our service is expensive and you're probably not gonna call us to do this every week. I wanna give you the tools and knowledge so then that way you can continue to do this every week. That's great. Tier two is the same cleaning and disinfection of key touch points along with a deep clean of all areas that you specify. And this is more to assist with the perception these are maybe high net worth clients that wanna want the assurance of knowing that a space has been cleaned and that a third party did it. We're providing that. And then our tier three service is only for suspect and confirmed COVID-19 exposures. And that is cleaning and disinfection of everything, every service. And who typically is calling you to do that type of service? Is it someone who's had a tenant and then they vacated and they need to re-rent it? Or, I mean, what? It's been a mixed bag, honestly. It's been, we've had situations like that. We've had situations in hospitality. We've had situations in like commercial office spaces where somebody showed up and they didn't know that they were ill and they found out after the fact and we went in and cleaned up after them. So, and a lot of it was very, very precautionary, which was good. It was good to see folks alarmed and making the right call. No, that's great. Are you, is your company only in Oahu or are you on other islands as well? So, Oahu, Maui and Kona. Oh, really? And I am in Kona right now, as a matter of fact. Awesome. He knows that. Okay, well, I was gonna say, talked about the training. Somebody wanted to participate or view one of your trainings. Are they available as like webinars or how do they participate in that? So, right now, well, a lot of it has just been me on the phone and on Zoom calls recently.  So, we will have a, we're structuring it as a template. So, if you're a business and you have a space that is facing the public and you're saying, hey, I wanna have a programmer, a policy, a guideline that I can use to make sure that my space is clean for people when they come in. We're assembling that guideline and I hope to have it up on our website or our social media for free download by tomorrow. So, that's just our commitment to our communities and making sure that we're giving knowledge where we can. That's great. I could see how just that alone could snowball into almost like a little sub-business where I can see in the future, everything's changing, everybody's thinking outside the box where you would wanna have a company with 300 people or a large company almost go through the training and receive some type of certification that they've had that training. I could see in condo buildings, all of the security staff and the people in the lobby, maintenance people, maybe them requiring them to take some type of an actual formal, almost like a continuing education class or certification. So that, I don't know if you wanna get that deep into it but that could be something. And that's the next part we are, so we wanna give this document for free to anybody who needs it. And then if you say, hey, look, I want more or I want somebody to help me prepare this document and actually show up on site and show us how to do this. The way that we're structuring it is we will show up, we will do the initial clean with you, we will spend time to train your staff, we will help you identify key touch points that you need to clean daily, we'll help you identify those areas that you should be deep cleaning weekly and assemble that document and give you a certification that you've received some education. Because I'm not ignorant to the fact that if a lot of business owners are concerned about making sure that they're informing their customers that their space is clean too. And we wanna give that peace of mind if somebody's willing to go through the education. Yeah, I think that going forward, if I knew once the restaurant's open, for example, that a restaurant had gone through some deep cleaning maybe like your level three, that would maybe make me feel better than just having their employees come in a day or two before and just not necessarily following a specific process. I was talking to somebody earlier today that was stating that that's really a problem that there aren't specific processes in place. Actually, I was talking to you earlier just basically, yeah, clean it. Well, what does that mean to what level? It's so vague. So needs to have a bit more structure, I feel like for the health department or somebody. Yeah, and the structure, like the CDC's done a good job of putting recommendations out, but they're vague and they're broad because it's coming from the federal government and they're not specific to your place. Like the CDC website says, clean and disinfect key touch points. Well, what are the key touch points in my business? What should I be concerned about? And that's where I think a lot of folks are kind of clamming up and they're getting lost and they're just looking for some answer. And that's what our intent is, is to give people a good like to stand on so then that way they can do the right thing. Because I think everybody, everybody I've talked to about this, nobody sitting here going, I want to take advantage of this situation.  And I want to be able to make sure that that doesn't happen as much as possible. Yeah, and you know, it's funny, you don't think about things when there isn't a fear out there, but now just hugging someone or you do realize going from, you're going to the grocery store, how many things you touch, you're touching cans, you may be looking at something, putting it back.  And you just take it for granted, you took it for granted in the past. A lot of curiosities is kind of off the subject of the COVID-19, but what percentage of those categories that you mentioned at the beginning, what percentage of your efforts out in the field, which one takes up majority of your time? Is it leaks? Is it fire? Is it asbestos? So a majority of our time is spent with water damage removal. I'm going to pull up my pictures here. So image six is a good example of our emergency water damage response. So a majority of our work is us showing up and extracting water and drying structures. That's 80% of our mitigation business. Image number nine is of our fire damage response. That's the other side of our business that is bigger, is us showing up to sites, making sure that they're secure and making sure that they're safe. How soon upon a phone call, how soon do you get to a property to start mitigation efforts for water? Within two hours, and usually we have technicians across, like I have technicians all the way out in Makaha, I have some downtown. So within two hours, we respond to 98% of our calls. The other 2%, if you called me and you said, Anthony, can you go to Hana and take care of this for me? Yeah, absolutely, I can, but I can't be there in two hours. So there are, and you being in Kona, like if we got a bang over the saddle to get to Hilo, yeah, it might not be there in two hours, but three, yeah, we'll be there. Yeah, no, I totally understand, especially here. I'm normally in Honolulu, but I just happen to be here right now. Until Inner Island, travel begins again, so without quarantine. So anyway, are there any interesting, we only have about a minute and a half left, but is there anything else that you'd really like to say to the community right now? So the number one thing, like if there's one thing I wish everybody in the world knew right now, is that cleaning and disinfecting are two completely different things.  It'll just disinfect whatever soil has accumulated on that surface. The way that these disinfectants are designed to work is to work on a previously clean surface. So tell me what product is used preferably to clean it, and then what product is used, common product is used preferably to disinfect. I have one here, like this is, I'm at home. So at home we use mires to clean off our kitchen countertop, so this is what we're gonna clean. And most durable surfaces, you can use anything, you can use pledge, whatever is normally under your cabinet to clean, you can use that. And then we ran out of disinfectant at my house, so I made the CDC recommended disinfectant, which is four tablespoons of bleach into a quart of water, and that's what we're using to disinfect at home. I love it. That's worth watching the whole show for just to get that tip at the end. Well, thank you so much. I really appreciate working with you and your crew before we even got to this point of the interview and providing such great information. We really appreciate all your efforts supporting the community and educating everyone. And I know I'll see you out and about in town once I get back. So thanks so much, Anthony. Yeah, thank you for having me. All right, thank you everyone. Thank you for joining us at Condo Insider and we will see you soon here on Think Tech Kauai, aloha.