Hello, to the Emily Carr University of Art and Design graduating class of 2020. I'm Jillian Sidall, and for the past two years I've had the privilege of being President and Vice Chancellor of Emily Carr. It is my sincerest pleasure to have this opportunity to address you all today, and to offer a resounding congratulations on the completion of your hard-earned degrees. Throughout your time with the University, each of you has been at the very heart of what makes this community so exceptional. And right now, more than anything, I want you to know how incredibly proud I am of you and all you've accomplished. I recognize the sometimes overwhelming pressures you've each faced, not only as you poured yourselves into your education, but especially in the past year as the world threw up so many roadblocks to make your path to success even more challenging. Nevertheless, you have time and again responded with courage, resilience, empathy, and dedication. And I hope you're able to take a moment to reflect on the truly extraordinary legacy you've created as a group. You've consistently proven yourselves to be leaders among your peers. And I know all of your fellow community members will point to the class of 2020 as one that exemplifies the best of what we value as conscientious, creative practitioners. Now I know that this is a strange time to be embarking on this next phase of your lives. COVID-19 has touched virtually every aspect of our existence. And it's becoming clear that there are ways in which our world will never be the same. But while there will be challenges, there is also tremendous opportunity. Opportunity to shape and remake our world in ways that might have seemed impossible before. We may finally be able to make the changes necessary to slow down climate change. We may discover innovative ways to reduce poverty. We may design new solutions to improve global health. Now more than ever, society needs people like you who can imagine new possibilities in the face of an uncertain future. A post-pandemic world will need active, engaged participants in ways we're only beginning to understand. Such a world will need creative thinkers and innovators, people who feel empowered to build inclusive communities where social and environmental justice can flourish. So, for all the uncertainty that exists around how the future may unfold, there's one thing I am sure of. You've already shown you have what it takes to adapt and to make good on all of your aspirations and dreams. And today is proof of that. You are poised at this very moment to grow into the leaders our world needs. And the tireless commitment you've shown to driving change toward a better future, to creative thought and hard work is precisely the quality that will take you wherever it is you wish to go next. So, again, my heartfelt congratulations to each and every one of you. Your achievements are an inspiration to us all and I wish you my very best as you begin this next chapter in each of your stories. Take care and good luck.


Good evening everyone. Thank you so much for spending your Saturday for this session It has be it is my first session to such an audience. So please do pardon if I do some Silly mistakes or common unknown mistakes, but I'll be happy to hear your feedback happy to improve and hopefully happy to present again, so a A bit introduction about myself. So I'm webhav khandelwal. I'm co-founder and CTO at Shadowfax Shadowfax is India's leading last mile or Express Logistics Network. We are present in 200 cities now We do around a lakh and a 50 orders. I mean 1.5 lakh orders on a daily basis We have a fleet of 10,000 plus delivery partners which which are on a crowdsource model working with us and It has been a good journey for us for the past three and a half years In terms of the clientele, we work with almost all the bigger Enterprises that you guys have seen from a consumer standpoint. We are not a consumer facing company We are an entirely B2B organization So we work with McDonald's we work with Domino's we work with Swiggy big basket ATM, Snapdeal, Mintra We work with all these clients and we do fulfillment of the last mile orders for them and The team is headquartered in Bangalore. We do have offices across the country as well so now moving on to the presentation what I want to talk about here, so as the Title says the product development for fleet management So my agenda or my brief outline of this conversation or this talk would be on the lines that I would first want to highlight a bit about The persona of these delivery boys that what kind of people are they what are their likes? What are their dislikes and it will be more then we'll focus on the two parts of it one is the engineering challenges and our learnings from that and Second are the product level challenges that we have faced that we have learned things from them The overall objective of this talk is not to say that this method works good or this method works bad But primarily to share our learnings to share our experiments what we did in When we observe those problems and how we try to figure out a solution to them So that will be the overall outline of my talk here I'll be happy to take questions after the presentation Online as well as offline as well so yeah Moving on to the first section the rider persona or the delivery boy persona So what kind of these I mean, how do we describe these delivery partners? So bases are interviews bases are conversations. These are the guys who are the ones which are fulfilling The consumer apps or the consumption powers of the 50 million Indians These are the second part of India or a couple of us also refer as Bharat versus India debate of sorts Now these are the guys who have good aspirations They they want to do big in life But because of limitations in education because of limitation in opportunities, they are not able to do that What do they I mean you talk to almost all of them and everyone would want to earn and make more and more money There is no saturation. I mean they would not come and tell you that We would not want to maximize our earnings. They'll try to figure out their ways Then what are the difficulties that they observe? So finding the exact location Having erratic consume customer experiences as well. So to be honest, we have heard case studies where So we do reverse logistics as well So we have heard case studies where the customer has held the delivery boy as hostage and said that I won't release this guy unless Paytm refunds back my money So these have been the scenarios and this is what these guys take care of You see any good delivery experience Image or a video what you will see is a happy customer What you will never see is that delivery boy who is just a plain simple guy fulfilling all these tasks for you And that is where these guys are they are in the shadows They will be penalized if they do wrong and they won't be appreciated much if they do good So that is the kind of persona here in terms of motivation again money is the major motivation Recognization as we'll talk about more as well. The social recognition is also an important part here What are the apps that these guys use? So share chat tick tock so with the advent of geo actually the video consumption has actually taken off and To an interesting part What we observed was that just after geo almost a large number of the phone numbers were starting with the number six Which was technically geo so almost everyone Flocked that into going into geo and these are the guys who want to maximize their savings and earnings Another persona so this guy is married education is 10th pass again. Not many opportunities available in life to do To earn big or become big Then another goal and that comes with age is to have a stable and secure job. So Very few people of us are very few. I mean if you consider this Outsourced crowdsourced economy the gig economy so people feel that paying on a per transaction basis is absolutely fine because you are able to Minimize your risk. You do not have to associate for a fixed contract with anybody Whereas these delivery boys when they when they get into a family, they would want a stable fixed job So just to explain it some in some numbers It is more like a delivery boy is fine if you give him a payout somewhere between 12,000 to 15,000 Versus giving that guy a payout somewhere between 8,000 to 20,000 So these guys they would prefer lesser of variance and more of stability now different personas have different Identities different companies have different preferences about it But just wanted to highlight some commonalities and differences in the thought processes Among all these guys. So this will The reason why I'm highlighting this or the reason why I'm discussing is is just to set up the context on What sort of people are we talking about? What actually is fleet management? How different are they? How similar are they from us? So now I'll move on to Just the context is set up. I'll now move on to engineering challenges and the learnings So as I told the conversation would be split into two parts One is what engineering challenges you foresee? What are the engineering challenges one get to know and how can or I mean some ways in which we have learned how to overcome that And then later on the product part of it So the first first thing here is the locations as simple as that With the advent of uber And similar related startups people realize that just by tracking locations. You can actually make a lot of decision making in the process but Tracking location in itself in is it in itself is a very complex problem to solve So what are what are the challenges? I'll just try to focus here. So one is patchy network So even with all that 4g coming in still there is inconsistencies in the network that are there Now you would ask that ola and uber work perfectly fine here. What are the challenges that these fleet have in addition to that? so Just consider where these guys have to travel to so The majority of the transactions of a delivery boy. They happen at the customer doorstep The majority of the time that the partner is waiting is near the restaurant The hubs are generally outside the city with having lesser population and coverage In these areas, you would have also observed that in the doorstep Point the your in the indoors in the basements your internet connectivity is not that great and For this delivery boy marking delivered or getting the online payment Every transaction depends on these major hotspots only So not a major problem. But yes, once you start seeing it at scale, you would figure it out That this is a major problem Second is on the battery drain So again, you would see in ola and uber they have a usb plugged in into it Similar adjustments. Yes, do exist in bikes, but they are not that successful and scalable and since Locations are privy to the customer experience locations are privy to the earnings that a partner can make Therefore ensuring that the partner is alive for the maximum duration on your platform is of utmost importance You cannot just keep pulling the location and allow the battery to drain out in four to five hours You need to optimize that thing because that partner the delivery boy is actually on the move and The entire experience the entire earnings of that partner depends on that So I'll focus on couple of learnings that we have taken in this process So One one is on the mqtt protocol Just a quick check on how many have heard about this protocol earlier or maybe use it Sounds fair. Uh, so I think there is a there is a good audience that that knows about it So primarily so earlier what we were doing we were doing it over an http protocol And we were transmitting location data using a socket that was created and that used to drain the battery at a Good amount of in a very small limited amount of time Then we thought that we would keep pulling the location and we will open the socket And send across the location only at a particular point of time thereby reducing the Battery drainage that is there in the socket opening and closing Then we figured out then we stumbled upon this protocol that is mqtt protocol So, uh, what the I mean this is this is I mean those working in the iot sector This is actually the machine to machine language protocol earlier was used for satellite communication as well So it sends data as bytes and I mean it does not have all that Uh, I mean what I would say the confirmation of the proof of delivery, uh, like as of http But it allows you to transmit data at uh, even in patchy networks that includes 2g networks as well the battery drainage In keeping an mqtt socket open Is lesser Then the battery usage if you intermittently open and close the http socket And this is not uh in single digits. It is a multiplier effect So I'll be happy to share some links as I move along where people have done the benchmarking on the battery drain part Uh on keeping an mqtt socket open and changing in the http socket duration So this was one of the major thing that helped us and what we created was a backup mechanism wherein the location would be first sent across Uh the uh would be first sent across the mqtt Pub sub network and then would if Failures are there on a repeated basis then it would be taken on an http protocol This significantly helped us in getting locations even in the patchy networks This significantly helped us in reducing the battery drain some numbers. Uh, I have highlighted here I am not sure how clear will they be to the audience? But yeah, uh, we have seen that we are now able to have Even using our application Even if you use it for the entire day, the battery drain is seven percent an hour What that results in is 14 hours roughly of 14 hours of continuous app usage With continuous location data at the right frequencies that you needed for the right customer experience Moving on next is on the location strategies. So again, uh, uh, so the important thing is that it is not, uh, I mean, you cannot you should not actually do keep pulling location at a particular frequency You can look to optimize Your strategy as to when you want to pull the location and when you do not want to pull it Some trigger points may be so once the rider is delivering an order You definitely want your customer to have a real time tracking experience at that point of time You can actually increase the frequency of getting locations from the partner When the partner is idle, you do not need it at a right. I mean at that high frequency You just need it for the decision making that the partner is in that vicinity or not Second is when the you do get signals from, uh, the battery, uh, on the battery low percentage that is available You can consume that You can have these strategies created basis the area in which the partner is working and the criticality of the task that you would want to track So some and other configurations majorly the changes were done. Uh, I mean once you are able to do this decision making on the server You can just configure it pretty quick Another important thing that I would want to discuss here is that the hardware configurations So a few who have worked on android and have tried to capture locations You would have said you would say that it's very easy to write a code for capturing location It is just a single line of code where you say that I would want the location frequency at 30 seconds For example, and android will handle everything for you But once you start going into depth of things you realize that Hardware does not behave in that way So for example if you set the same code in oppo devices You would realize that your location is let's say you have set the frequency as 30 seconds You would realize that you are receiving your locations maybe after a minute Once you set it in samsung you see you might get your locations even in 25 seconds as well Now this was surprising to us as well. We were we were initially debugging our own code We were initially trying to reach out to the google fellows that what wrong are we writing in here But then as and more and more when we read about it, we figured that this is how these different sensors behave The chinese oems they focus more on your selfie camera than on your gps sensor And if you see the distribution of what these guys have you would figure that 34 percent is vo So that is where that is where the entire gamut is so what we did So what we did was an interesting bit here So we had the past data on All the devices of different brands We created a model on top of it And what we created was we created two different frequencies So one is the business frequency and the other is the device frequency So the business frequency let's say is the business says that I need to get a location in every minute In every one minute basis the model basis the past location data received for these different mobile phones You then forecast you then predict what is the frequency that I need to tell to this device And that configuration is done basis the server. So technically I can sitting here modify at what frequency Should I order this device to send locations onto? And that forecast actually allowed us to save in more battery Because some devices some hardwares are really good. Whatever you tell them they'll figure it out According to them. So for example in samsung I could just say that share location in one minute and it will give me in one minute But for opo, I would have to say that share location in 30 seconds So that even if it be misses one beat I'm able to get it in a minute as well So that Has helped us using our past data for different oems And that is one of the other thing that has helped us to save battery at the same Moving on to the next thing on the routing engines and eta prediction. So another crucial thing. So I mean whatever I think There have been talks by divya on the run sheet automation. There have been talks from the swiggy folks on the batching Increase maximizing the batching almost every logistics problem or every last mile problem will involve Routing you need to do these optimization calculations at which is the perfect route for you to figure it out Now there are multiple ways of doing it.  How do you create the best routes? I'm going into the basic need or the basics the basic prerequisite for creating a route You would need the eta between two nodes For you to be able to make a decision So let's say I have 10 orders. I would want that for all combinations I should know what is the time that it will take from this note to this note Only then I will be able to create some sort of a logic for the routing engine now Capturing this eta can be done in multiple ways The simple method would be taking the haversine distance between the two coordinates and taking a fixed Velocity dividing it and you get an eta or by eta what I mean is the time that it will take from Point a to point b the amount of time that it will take to reach there Now what why this method fails because this is the airline distance This does not take into account the road distance or the one way part Uh, the positives of this is that is super quick. You can get results pretty quick The second method is use the google distance matrix api Google has an api wherein you can supply in your In uh input nodes and get the out and the destination nodes and it will give you an output in a distance metric Now what I am going to say is that this is not the preferred method if you are working at scale As simple as that Your response times for a google matrix api would be in the orders of 100 to 150 ms Now when you are creating a run sheet for example of 30 orders, you would want 30 c2 combinations to be evaluated as Distance and maybe when you are doing order batching in the case of swiggy or in the real-time orders You would want this computation to be done even in a more real-time fashion So if you just keep on adding it it will limit On the number on the complexity of the algorithm that you can run Second is that it is really expensive Once you are using it as an asset tracking tool once you're using it on a work basis. It is really expensive. Yes It can definitely fulfill your costs that you are Paying for it. But yes, it is recently expensive in the tunes of like 3000 us dollars on a monthly basis basis the kind of calculations that we were expecting to do So what we again stumbled on again Thing and again, I would want to ask how many of you have heard about or used os rm great So uh os rm again, it's open source routing machine So, uh, this is uh, basically what this engine is this is technically a c++ library Uses a star algorithm to optimize the route what it will do is given any graph It will find you the shortest distance between from going from point a to point b And it will give you in a response times of 5 to 10 m s Now what we do is that you feed in the open street maps data on to this os rm That creates that gives in the graph data for one way that this is a one way. This is a road This is how these different nodes are connected. And then Uh, you run os rm on it and you would get the road distance from going from point a to point b in a response time of 5 to 10 ms And this you can host it on your own servers And with the volume that I am referring here Uh, I we are working at a t2 medium level and it cost you roughly 1% of what the google apis would cost you And not much of a maintenance hassle as well. And uh, this is something which uber also uses it What negative exist here the negative is that definitely does not have the traffic data that uh google has Uh, how can you overcome this con here? So os rm allows you to give weightage to each of the edges You can upload weights to each of the edges and accordingly it will optimize and figure out the best path for you And what people I mean basis my discussion with Data scientists at uber uh and couple of other folks that I know there what we have figured out is that even uber is also using their Cab data to feed it into os rm to actually create a replica of what google maps is That is an entirely 100% in-house solution Very high very less latencies and really helps The third thing uh that I'll focus here is the location familiarity Now this is something that we realized after talking to delivery partners Now so these delivery I mean you could create a routing engine that is the most optimal that will give you the best results but There will be difficulty in adopting it on ground Why because delivery boys they are familiar with a particular area and they would want to work in a particular area They would want to get orders their last orders Near to the area where they live and that Is something which is a known conversation that happens in an offline manner So if you see if you go to any of the e-commerce hub, you will find that these are the pin codes reserved for this delivery boy And this is some sort of an understanding that has built up How do you take it out into your system and that is what we have done We have tried to incorporate the location familiarity into the routes that we create We ensure that these I mean you basis the past history of the location data of these partners you can figure out Where is this partner most likely to know that place and reach that place and then take it up And then create the route so that these are referred to that card So these are on the routing engines and the ETA again broadly learnings What we have figured out that this is this can work this will not work And now I'll move on to the product development learnings that we have had So, uh, first thing is on the gamification So again, uh, the thing will stem from the fact that let's understand what is the life of a delivery boy Now there is a repetitive task on a daily basis He has to come in the morning go to the outlet take up orders delivery to the customer It's on and on again and again. There is no brain involved. There is no new thing new surprises. There is nothing in that zone Then there is no promotion or there is no career growth if you see I mean even after even if a delivery boy has worked for you for two years He's expected to do the same work There is no entitlement or a senior delivery boy or something of that sort And then there is erratic consumer behavior as well I mean they have to bear the rats and the negativities that some consumers do have And so and see in India in general we We want the balance of both we want low cost and we want the best service And uh, if we are paying money, then we would want the best service even if that money is 10 rupees So that is the kind of consumer behavior that these guys are Expected to and that is some sort of a life of a delivery boy So consider yourself being in those shows and you would figure that it is a very boring life It's a very monotonous dull life. There is no motivation left. How do you create that motivation? That is that is the challenge that is the problem statement that we have tried to handle So, uh, I'll talk about the two different methodologies. One is the social recognition part The other is the carrot and stick model So, uh, the carrot and stick model is that you incentivize on good performance You are disintensive. Why you find these partners on The bad performance or missing the sla or doing the wrong part of it Well, this works This definitely works because the most as we saw the most impactful thing for partners is the money So if you are starting starting to find them, they will definitely starting start to improve Or maybe bypass the system. They are also known good for that.  You see Zomato, they'll stay together Now what matters more to these guys is that yes, they are, uh, they are made to feel proud in front of their colleagues And that is something that you can create a virtual currency on that is something that you can, uh, Actually take it up ahead and incentivize them and that even works for us as well I mean, I'm not sure why people put their personal photos on facebook But they do get that instant hit that yes, uh, people are recognizing that yay that this guy went to paris So I mean these are the kind of things that we have tried to figure it out. Uh, the screen on the right shows, uh, A sample screen on how the delivery boy would see it's more like a magic score Would not want to go more into the details because something related to I mean very core to shadow facts and not many people would relate But the overall thing is that we that it is more of a gamification It is more of a way in which a metric in which you can recognize on a social level So what we have done here is that we have created a leaderboard here So a partner would be seeing his Or her rank basis the vicinity, uh, in the vicinity of two kilometers how the other partners are behaving Now it is more of a relative metric What we have noticed is that there is a very high, uh, uh, page visits of this page And people generally tend to compete here There are different kinds of groups that we have figured out that there are some people who would want to be the best among their group And then there are some people who want their their group should be better than the other group So for example, the core mangala warriors would want to be better than the indra nagar warriors So these these are the dynamics that you can tend to figure it out and uh can be used To motivate or incentivize these partners at different level Uh, what our learning says that yes, uh, these delivery boys, they like such a concept and they that adds some spice into their life there Next I will focus on the loyalty program. So again, uh, uh, the thing here is Uh, so once you, uh, I mean in this market where heavily heavily competitive I mean, we have seen, uh, food panda, uber eats, wiggies, omato Increasing, uh, increasingly giving a large number of payout on an ad hoc, uh, basis to these partners Trying to capture as much as possible the market share Uh, now what you can do or what one can do to actually ensure that your partners are with you Is to try to create a loyalty program. So one of the, I mean outside this everything, I mean One advice that one of my senior who, uh, worked at pratham. He gave, uh, to us before starting Starting this job. So he said that Till date these delivery boys are seen as blue collar people They are seen they are taken like laborers and therefore they respond to you like laborers If you can transform them into white collar People if you can transform this delivery job as a white collar job Then these partners will reflect start reflecting that ideology if you start giving them, uh, if you start giving them transparency on the payout If you start giving them joining bonus, I mean whatever benefits that we get application for leaves paid leaves are there There is a notice period associated. So all these things if you can get they will also respond in the same way So I like to quickly move, uh, and present, uh A quick video of the rewards program that we have created So again, uh, a virtual currency. I think self-explanatory. I would just leave it to the audience I'm not sure why the audio is not working. But yeah, the leaderboard part So then moving quickly on the payouts part. I think, uh, almost everyone here realizes that the major part is In if you want to build a brand, you would want to ensure trust if you want to ensure trust Transparent and timely payouts is the key is the key here So again, some learnings from our show as much detail as possible to the partner So that the partner is able to clarify verify and get proof that yes, this is a organization that I can trust Have a support team For uns for helping in the in the payout related queries because that is the major thing that worries these partners That is a major thing that will drive your retention levels Then automate the calculation and execution process Uh, do not leave it for humans. Do not leave at the guidance of humans To calculate the payout to update the payout or even to release the payout What we have done is that we have we have even integrated with the bank apis and the execution of The transfer of money to their bank account Happens via that that gives more visibility to the partner. What is the status of their payment? When will they get how will they get and what we have also observed is that once you have automated all these calculations your issues also come to a lower point, uh, so Another point here that we were thinking and so this is not Something that we have worked on but we have discussed it with or we have seen similar products in other geographies So one of a similar player what they do is that they give the option to withdraw at will So a partner is shown the live balance that this is the amount that he or she has earned at this point of time And you can withdraw it if you want to withdraw it right now So some innovation some changes here But do focus a lot on payout if your payouts are transparent and are done on a timely manner It will create it will be much easier for you to, uh, manage your fleet Again, then I'll focus on the in-app training methodologies. So, uh, training is must training is important to build your brand, uh, I mean build your brand loyalty I mean these delivery boys, they like the fact that yes, the company with which they are working is present in 200 cities So you would want this information to be communicated to these partners. It ensures good customer experience Has best I mean allows you to give give best practices There are problems with the classroom training thing where you can not scale it properly There is no track of how good the conversation is or how good the training is and there is lack of personalization as well Uh, what we have done is a small video here. This will uh, so what we understood was that videos consume better So within the app itself, we have allowed these videos to be a part and The delivery boy can so we name it as gurukul the delivery boy can go there do the chapters and earn a surprise money So that was something related to what we learned from google pay, which actually worked good And uh, then vernacular content is really really important For these delivery boys, if you throw I mean they can understand your keywords of the apps But if you give them, uh, very Uh, decent content, it'll be difficult for them to understand and they'll generally skip that content So yeah, a quick look on, uh, the Uh, I think I'll in the interest of time I'll move ahead Then fraud detection, uh, I guess that's a last slide for me. So, uh, build that pretty early So a lot of people will feel that Uh, this is not where I would get my revenue. This is not where I'll optimize my cost right away But when you are working at scale, it is important for you to have a module in place which takes care of the frauds What these frauds do a obviously the economical impact But the other important impact is that it creates the bad practices among other genuine partners who feel that those who are making fraud They are able to get away pretty early pretty easy So do not have a I mean have a zero tolerance policy here. I mean define bad apples Define your values that hey guys, this is not acceptable at any given point of time and uh So another important thing is so we are a big proponent of adharka yc I mean if this platform is of any help, we would definitely would want to sign up a petition That please enable adharka yc for players private players like us This this was a really really good Way for us to verify our partners to verify the genuineness of the partners very quick and Reliable process to take it up ahead But the reality is it's still not available for us So we have tried to do a couple of things so as to be really sure on the documents on the Items that we have so we do the image processing on the pan card because pan card is an important document that needs to be taken There we have integration with the pan apis then background verification again is important It will generally help you When when and ever so it's more like an insurance if things go wrong This would be something that will be of help to you Then bank account verification again an important thing uh I'll move on to the location intelligence part would focus a couple of things uh on this how many of you have used kepler Pretty less interesting. So I'll bring a new thing to the audience. So please visit kepler.gl A wonderful wonderful visualization tool again open source contributed by uber And you will see really good visualizations there and you can and the interesting part is that it is a client only application The data that you upload there Will uh be on the browser won't be synced on the server and you can uh visualize data to the limits of like 200 mb Uh is what uh, I can definitely say that can work uh, and then So uh one learning again is that location stream and task streams So, uh, there is there are two streams one is the location data that you are getting whether is the order data that you are getting If you have these two data, you can actually replicate the ground scenario Even in past what happened at that one particular point of time But the important thing is that they need to be used in conjunction They individually cannot help you out. So one of the learning that we had was that earlier We were we used to find our partners basis the low order count that they used to do If all other partners were getting good orders and this partner was not getting a good order We felt that this guy is doing something wrong And then we figured out that it is not the right way move down to the location intelligence part and now we are merging them both Visualization definitely helps do focus a lot on visualization in fraud detection at least You never know what different kinds of frauds exist. So you cannot code for them What you can do is that you can create methods or you can create those Graphics graphs for the operations team to see that data so that they can basis their operational Know how figure out what is going wrong and what is going right? and Then again, I mean building the right location infrastructure. We have spent good amount of time on that I would leave that for another talk. But yeah, uh, that's in itself is an Interesting and a challenging problem to solve at an infrastructure level at a global level So with that, I'll take a note on the presentation. I'm open for questions Please guys shoot We're out of time. Let's take one question Hi, hi, that was a good talk. Thank you very much. Uh, so you mentioned reverse logistics somewhere in your talk Can you just explain what is that? So reverse logistics is that part, uh, so as a simple thing, let's say you order a t-shirt from amazon Now the process of delivering that t-shirt to you is generally the forward logistics Now, let's say you did not like that t-shirt. You want to return it back So that process of picking it up from you doing the doorstep quality check whether Uh, it is the same t-shirt that you have ordered and it's in the right condition and then taking it back to the seller Is the reverse logistics part Also, if you have time, I'm no one has questions. I would like to understand more on the Integration of with of kepler with you know, your order system is what you mentioned So I would like to understand the advantages that you got Uh, you know after that integration or what problem it exactly solved Say kepler is generally an data exploration tool It won't help you to create the ready visualization, which you can just directly put it in your dashboards What it can do is that if there is data, you can actually slice And eyes and view different kinds of visualizations on that To figure out what is the metric that you would want to chase So, uh There would be there are in so if you go one level deeper So kepler is built on top of deck dot gl So you can use deck dot gl to actually Integrate it in your portals dck dot gl I have also included some appendix in here. I'll keep updating on it So that the relevant links of the topics that I covered are covered there. Thank you so much


The Equitable Life Assurance Society presents, This Is Your FBI. This Is Your FBI, the official broadcast from the Files of the Federal Bureau of Investigation, presented as a public service by the Equitable Life Assurance Society of the United States, and the Equitable Society's representative in your community. In a few minutes, someone may telephone your home to ask you a question. No, it won't be the FBI. But it may happen like this. Yes? This is the Radio-Checking Bureau. Is your radio turned on now? Why, yes it is. What program are you listening to, please? It's, this is your FBI, just starting. Do you know who sponsors that program? Sure I do. My good friend, the Equitable Life Assurance Society. Just last Wednesday, my equitable representative was telling me about a special life insurance plan for men and women on the way up. That's a great life insurance plan. So naturally, I know that this is your FBI is sponsored by the Equitable Society. And in just 15 minutes, I'll give you full information about the Equitable Society's plan for men and women on the way up. Tonight's FBI file, the used baby racket. When a great tragedy occurs somewhere in the world and a thousand people are killed. We read about it and we're sorry. But actually, we do not understand what we're reading. Because it's impossible for the human mind to picture a thousand people being killed at one time. But if we hear about one man being burned to death in a fire, we cringe. Not because we think it's a greater tragedy than the death of a thousand people. But because we can put ourselves in the man's place. We really understand that one single death. For that reason, it may not strike you as horrible that in 1946 in these United States, there were more than a million 600,000 major crimes committed. None of us can realize what that number of crimes represents. But perhaps you can grasp the current crime wave statistics better. We knew here that there was a job done by a criminal in the United States last year every 18 and a half seconds. In other words, since you first heard my voice, there have been three major crimes committed. Tonight's file opens in a sloppy two-room apartment on New York's east side. It is early afternoon and Nora Beekman has just finished listening to some records that you will photograph of the doorbell rings. You. Hi, Harry. Hello, Lauren. Hello, Mom. Okay, just about rid of her clothes. That's good. See, what are you doing here at three o'clock in the afternoon? You working for Joe anymore? Oh, the cops sloughed all the bookmakers in town. So you're out of a job again, huh? Oh, fine something. I hope so. I hear I brought your mail up. Yeah. It's a package from Tommy. Maybe it's from jewelry. I understand all the soldiers in Germany send home lots of jewelry. What is it? How do you like that? Everybody else gets jewelry. My jerky husband sends me a record. Well, let's hear it. Maybe it's a secret message. That's your master's voice. And I just wanted to tell you that I'm very much in love with you. Hey, I love you for the rest of your life. He's coming home. Well, what's wrong with that, Nora? Nothing. Nothing at all except he's coming home to me and the baby. So? So, do you see a baby any place around here? You're right. Where is Sonny? I met a woman in the park one day a couple of weeks ago. She thought Sonny looked so cute in the carriage. Yeah. She told me she couldn't have a baby herself and she was trying to adopt one. Well, a lot of rich people do that. Well, they told her that she'd have to wait a year before she could adopt a baby. What's this got to do with Sonny? I sold him to her. You what? I sold her the baby for $1,000. Oh. Well, I don't care about that. No, I got to have a baby to show Tommy when he gets here. Yeah, see what you mean.  What do I do now? I don't know.  I can't. I got to have a baby. Hey. It might work. What might work? I've got an idea. Is this the residence of Mrs. Martin Schuyler? That's right. Are you Mrs. Schuyler? Yes, I am. Well, Mrs. Schuyler, I'm from the FBI. Yes, the FBI. Well, what do you want here? May I come in, Mrs. Hannover? Oh, oh, yes, I'm sorry. Please do. Oh, thanks. Uh, sit down anywhere, Mr.... A handover is my name, Mrs. Hannover. Why are you here, Mr. Hannover? I'll get right to the point. Mrs. Schuyler, you bought a baby three weeks ago. Well, how did you... I don't understand how that concerns you, Mr. Hannover. Unfortunately for you, it does concern the FBI. Oh. That baby was kidnapped. Kidnapped? But I bought it from... Yes, I know what you're going to say. You bought it from the baby's mother. Yes, that's right. But she wasn't the child's mother. She was the baby's nurse. Her nurse? That's right, Mrs. Schuyler. The girl confessed everything. That's how we got your name and address. Now, there are two things that you can do. What are they? You can give me the child, and I'll return it to the parents and no one will ever know what thing about it. Or you can have the girl put in jail by fighting the case. And that event, of course, it would be a lot of publicity. Oh, no, no, no. I... I don't want any publicity in this matter. Well, I think you're being very smart, Mrs. Schuyler. This way, no one will ever know that this whole thing happened. Yes, it's much better that way. I'll get the baby for you now. Yes, if you will. Uh, incidentally, what happens to my thousand dollars? Right, there's no way of recovering that, Mrs. Schuyler. The nurse spent that money immediately after getting it. I see. And now, may I please have the child getting late for the baby to be up, and I promise I'll see to it that it's swept in its own vets. Yes, of course. Well, come along. The baby's running down the hall. Gee, thanks, Harry. Am I a real genius now? Oh, say you are. Yeah, I wouldn't have thought of that in a million years. Now, just let me handle all your business, Norrie. You've got it. This thing was a real pushover for the story. Well, anybody would be a real good story. I bought one of those wallets like Kerry Grant used in that picture with Ingrid Bergman. Well, all I did was flash it, say I was with the FBI, stick it back in my pocket again. Quiet! I almost had to laugh at what's so easy. Now, do you see why I got rid of the kid? This goes on all day. Sometimes all night. I was going crazy. Wait till I give him the spot. Yeah, kids do take a lot of attention. I won't have an hour's quiet now that he's back home. If you wanted him back, don't blame me. I'm not blaming you, Harry.  Having to stay home every night, changing his diapers, making his formula. When's Tommy coming back, Norrie? Oh, I played the rest of the record while you were gone. He just said, soon, no day. Well, I'd like to get another thousand for Sonny. How can I? I just told you, Tommy's coming home. Besides, I just met that Mrs. Scarlet by accident. What do you want me to do? Put a sign on the baby carriage, saying this baby is for sale, $1,000. Whoa, hold it for a second. A friend of mine, this old man's a janitor in one of those orphan places. What about it? Think he'd want to buy Sonny's? No, no, no, no. But the orphan place is getting letters all the time from people just looking for kids to adopt. So? So we have the old geezer steal some of the letters? That'll be our sucker, Liz. Harry, that sounds like a wonderful idea. Okay. I'll get in touch with the guy tomorrow. Then we start puddling the kid again. Meanwhile, in the New York office of the FBI, Special Agent Charles Watkins is seated beside the desk of Special Agent Jim Taylor. Taylor has just finished a phone conversation. Thank you. Goodbye. Hey, you're on that phone a long time, Jim. Sounded like a complaint. It was a complaint. That was a Mr. Martin Skyler, and he was protesting about an agent who came to his house while he was out of town on a business trip. Oh, who was the agent? He was obviously an imposter. Well, what's the story? It seems that about a month ago, Mrs. Skyler met some woman in Central Park and bought her baby. She what? Yes.  How low can a human being get? Pretty low, judging from this. Well, what was this so-called agent's game? It was pretty clever. He told Mrs. Skyler that the baby had been kidnapped and that the FBI would return the baby to its real home without any publicity. Which suited Mrs. Skyler fine, I suppose. Oh, naturally. Oh, she was sorry about having to give up the child, but according to Mr. Skyler, she was happy that there wouldn't be anything in the papers about it. You know, Jim, I should feel sorry for the Skylers, but I really don't. No, neither do I. To a great extent, they got what was coming to them. But that doesn't catch the criminals. Exactly. And that's our job. Well, Jim, what's the first move? Well, I guess the first thing to do is go out and see the Skylers. Any other records you want to hear, Harry? No, I think that'll hold me for a while. Okay. Don't you just love that phonograph? Yeah, yeah. Real good machine. I bought it with part of that first thousand dollars I got this time. What was the name of the people you sold the kid to this time? A Mr. and Mrs. Colby's family. Oh, yeah. Plenty of dough, huh? Loaded. She gave me the thousand like it was a book. She's going to keep calling the baby Sonny. Well, that's nice. She asked me what to call him, so I told her that even though the baby's name was Thomas Beekman Jr., I always called him Sonny. You told her the kid's right name? Yeah. Why? Well, I hate to break this news till you're suddenly, but you know what we're doing is frowned upon by the police. Yeah, I know. So what? So, given your right name to people you clipped, there's one way that they can check on you. Oh, don't be silly. Last woman didn't check, did she? Well, I hope not, but I think it's about time I went out and got her little meal ticket back again. But it's only been a week since I sold her. Oh. Well, who told that to you? Yeah, that's right, honey. You surprised? Sure. Where are you? Happy year by home, and... Well, I... That's wonderful, dear. Yeah, yeah, well, I'll be home in about 20 minutes. Tommy will be here in 20 minutes. Well, I guess the honeymoon is over. What do you mean? Well, we can't go on selling the kid with Tommy home. What am I going to do, Harry? Look, you've got much in the apartment that you really want. Well, besides the phonograph and my record's nothing, why? Well, I was thinking. You know, the cops might be able to check back after we get the kid from the Buchanan. So? So why don't we just keep going? And if they do check back, let them check with Tommy. He will reopen tonight's FBI file in just a moment. Now, a special message for men and women who are on the way up. For people who are confidently looking forward to the day when their friends will be patting them on the back and saying, Congratulations, Joe. I hear you just got promoted to a wonderful new job. There, that's great news. You're going places. Do you expect that to happen to you in the next year or two? Well, the Equitable Society has designed a special life insurance plan for men and women on the way up. For people like you who expect to be earning more money three years from now. Mr. Cross, I have a hunch that applies to me. Let's hear more about this plan. Well, this Equitable Society plan for men on the way up has these three advantages. First, it gives you and your family needed protection right now. Second, this Equitable Plan provides for readjustments in the future. For years from now, you can make up your mind whether you want more protection or bigger cash values. Or you may decide to work out a retirement program. Third, this Equitable Plan is flexible at all times. Can expand or contract as you see fit. The more I hear about this plan, the better I like it. How can I get the whole story? Just ask your Equitable Society representative about the Equitable Plan for people on the way up. You can come as soon as possible or send a postcard care of this patient to the Equitable Society. That's E-Q-U-I-T-A-B-L-E. The Equitable Life Assurance Society of the United States. And now, back to the FBI file, the used baby racket. Because there are so many families in the United States who want to adopt a baby, the process of adoption often takes more than a year.   Do not patronize the black market in babies. For as tonight's case in the files of your FBI proves, if you go into the black market, you are leaving yourself open to the depraved minds of criminals. In addition to that, you are trafficking in human beings. And thus, you'll make yourself a criminal. Tonight's file continues in the New York office of your FBI. Special Agent Jim Taylor has just returned from investigating a complaint. He finds Special Agent Watkins waiting for him. Hello, Charlie. Hi, Jim. Anybody call while I was out? No, Jim, not a thing. What's the story of the Buchanan's? They followed almost exactly the same procedure there as they did in the Skyler case. The man posed as an FBI agent again. That's right. And from the description Mrs. Buchanan gave me, it has to be the same man. How much did she pay for the baby? A standard rate, $1,000. I guess that must be the ceiling price for a human being. However, Mrs. Buchanan was at least a little smarter than the first customer. How do you figure that? One, the imposter arrived and said he was from the FBI, and that he wanted to return the baby to its rightful parents. Mrs. Buchanan said that she didn't believe him. And she refused to give up the baby? Well, she said she wanted to call the FBI to check whether or not he was a legitimate agent. What happened then? He slugged her, then locked her in a closet. Mm-hmm. And when she came to, the baby was gone. That's it. But we have more to work on this time than we did after Mrs. Skyler was swindled. Oh, in what way? Well, for one thing, Mrs. Buchanan found out the right name of the child. How did she do that? Well, the woman who sold the baby told her quite by accident that the child's name was Thomas Beekman, Jr. There must be plenty of Beekmans in New York if that's the right name. We've got another clue that should isolate the area where they live. Well, let's have it. Well, Mrs. Buchanan remembered that the woman told her that one of the reasons she was glad to sell the baby is that now it would be able to get some sleep. She said the elevated trains kept the baby awake. There's only one elevated train still running in New York. That's what I meant when I said the area was isolated for us. I think I'll ask the telephone company to check and see if they've got any Thomas Beekman listed on 3rd Avenue. Good. While you're doing that, I'll get in touch with the milk company, see if they're delivering any milk to Mrs. Thomas Beekman. I'll check back here with you in half an hour. OK, Charlie, let's go to work. Is your name Thomas Beekman? Yeah, that's right. But who are you? I'm from the FBI, Mr. Beekman. You're my credentials. From the FBI? And something has happened to my wife and baby. Where are they? Calm down, Mr. Beekman. May I come in? Yeah, yeah, sure. Sure, come on in. Thanks. I've been going crazy waiting. I was just going to phone the police. I see you're in uniform, Mr. Beekman. Yeah, yeah, that's right. I'm still in the service. I just got back from Germany today. What ship did you come back on? No ship. I flew back. What's the matter, don't you believe me? Yes, I think I do, Mr. Beekman. You don't at least resemble the man I'm looking for. A man you're looking for? Here? Hey, what is this? Mr. Beekman, when did you last see your wife? I haven't seen her since I got back. As soon as the plane landed, I called her from the airport. And she was here? Yeah, and then I told her I'd be home in 20 minutes. When I got here, she and the baby was gone. Is your baby's name Thomas Beekman Jr.? Yes, sir, that's right. Is your wife blonde, rather small and very pretty? Yes, sir, that's Nora. And do you by any chance know a man about those six feet tall, slim, good-looking with blonde hair and a light mustache? That sounds like Nora's brother, Harry, but... Tell me what's happened. Well, well, this is rather difficult to tell you, but Mr. Beekman, your wife and her brother have gone into the business of selling your baby. No, that can't be. I felt the same way when I heard about it the first time. And where's my baby now? I'm sorry, but I don't know. He might be with your wife or... she might have sold him again by this time. Oh, no, no, I... I can't believe that Nora would do that. Mr. Beekman, let's try to do something that'll bring your baby back to you. Now, tell me, what is your brother-in-law's full name? Harry Jackson, but I don't know where he lives, though. I see. Do you mind if I take a look around the apartment? No, no, no, sir, go right ahead. Thanks. Maybe I can find something here that'll lead us to your wife and brother and your baby. Give that kid a bottle or anything, it'll keep him quiet. Now you see what I used to go through. Funny, isn't it? What's funny?   That's funny? Sorry, it amused me. Don't get sarcastic with me.  Oh, get on your nerves even more if I don't do anything but sit around this apartment all day and all night. Relax. The only thing that can spoil everything now is we get caught by the cops.  But do you think it's safe here? Why don't we get out of New York? Look, all the names on our sucker list are right here in New York. If we leave town, we gotta get another list. But how do you know we're safe in this apartment? It belongs to a legitimate friend of mine who went to South America. He won't be back till June. Okay. You're the genius. How many times do you think we can sell, honey, before your friend gets back? Oh, how do I know? We'll sell him as many times as we can. Jim, I waved over to the office of that pediatrician that used to treat the Beekman child. He said he hadn't heard from Mrs. Beekman in three weeks. I didn't suppose she'd take too good of care of the baby. Oh, I left her number with him. He'll call us if he does hear from her. Oh, good. I assume you didn't have any luck either. No, none at all. You remember I found that bottle of medicine in the bathroom cabinet at the Beekman? Yeah, the one that said take is directed. That's the one. Well, I called the drugstore, gave them the number of the prescription. They told me what it was, but they said that lots of babies take those pills. They just fight them in pills. Jim, there must be some clothes to where they went. Well, I hope there is, but I can't think of what it would be. All we know is they're probably still somewhere in New York. Yeah, every check we've made would seem to indicate they are. But what makes you so sure they still got the baby with them? Jackson went back to the Buchanan apartment to get the child, didn't he? If he didn't want it, he wouldn't have done that. Yeah, I guess you're right, Jim. Well, maybe the police will come up with a clue. They've sent out an alarm. Every policeman in the city is looking for them. Well, that should keep them from moving around very much. Yeah. As long as they have the baby with them, they'll be staying home nights taking care of him. Are you going to be sure of that? Charlie, why didn't I think of that before? Think of what? Send me that phone. I've got an idea. Oh, just went around the corner for some cigarettes. What'd they do? Make them for you by hand? We've been going two hours. I've got tired of waiting for you to come back. You've got tired of waiting for me? Oh, I know it takes time, Nora. I just needed some cigarettes. Is that a crime or something? Okay. How'd you make out with Mrs. Atwater? She's going to buy some. How much? She was wearing a brand new mink coat, so I jacked up the price. We got $1,500 this time. Good for you. I need her tomorrow morning at 11. She said she'd pay for sunny and cash. Hey, who can that be? I don't know. Oh, maybe it's one of George's friends who doesn't know he's out of town. Good afternoon. Mrs. Beekman here. Mrs. Who are you? I'm from the FBI. Here are my credentials. And these are genuine, Mr. Jackson. How do you know my name? And what are you? Duck back, Jackson. Let me come in. Who is it, Harry? It's the FBI, Mrs. Beekman. Who? Well, I'm glad to see your child asleep in a carriage. I was afraid you might have sold him again before we got here. Say, gee, man, tell me one thing, will you? What do you want to know? How'd you find us here? We were almost stymied until I remembered that all babies need one thing. What's that? Diapers. So I called every diaper service in New York. One of them told me that Mrs. Beekman had moved and they gave me this new address. And speaking of addresses, Mrs. Beekman, I have an idea you and your brother will have the same address for some time to come. Prison. Harry Jackson and Mrs. Beekman were tried and convicted. They're now serving long terms in prison. When they finish, Jackson will serve an additional five years in a federal penitentiary for having impersonated a member of the FBI. And in that manner, the sordid criminal careers of two inhuman people were brought to a finish by your FBI. Tonight's case in the files is indicative of one thing. And that is that there are no depths to which the criminal is incapable of sinking in the commission of a crime. There are no bounds of decency which the criminal recognizes. And in his own tortured mind, there's nothing wrong in stealing from someone who is not quite as cunning as he is. Only the shrewd deserve to survive is his motto. But what he never realizes until too late is that the forces of law and order are shrewd and cunning themselves. And like your FBI, utterly relentless. In just a moment, we'll tell you about next week's exciting case from the files of your FBI. If you're what President Thomas I. Parkinson of the Equitable Society describes as a man with faith in his own future and the future of America, then you'll surely want to learn more about the Equitable Society plan for men on the way up. Exactly how much will this plan cost me? The Equitable Man has the answer. How much protection does it give me right now? Your Equitable Representative can work that out in two minutes. Does this plan offer me desirable options when my income increases? You bet it does. Your Equitable Man will give you all the facts on the Equitable Society's plan for men and women on the way up. Find him in the phone book under Equitable Society or send a postcard care of this station to the Equitable Life Assurance Society of the United States. Next week, we will bring you another colorful story from the files of the Federal Bureau of Investigation. The curious patient. The incidents used in tonight's Equitable Life Assurance Society's broadcast are adapted from the files of the Federal Bureau of Investigation. However, all names used are fictitious and any similarity thereof to the names of persons living or dead is accidental. Tonight's broadcast was directed by William M. Sweets. The music was composed by Frederick Steiner. The author was Jerry D. Lewis and your narrator was Dean Carlton. This is your FBI is a Jerry Divine production. This is Milton Cross speaking for the Equitable Life Assurance Society of the United States and the Equitable Society's representative in your community. And inviting you to tune in again next week at this same time when the Equitable Life Assurance Society will bring you another thrilling story from the files of the Federal Bureau of Investigation. The curious patient. On this is your FBI. This is ABC the American Broadcasting Company.


This is the first time for us. Do everything on YouTube, but having like a live audience experience is so... It's a little different, like normally to scream like little birds. Just remember, we can hear you guys. Yeah! Yeah! All right! We teach class, and every time we have anybody in front of us, we actually always start with a toast. Yes. So we're going to do a little something that we normally do for new coverage. So everybody hears a newcomer, but we do want to ask Lisa and Scarlett, J.J. Clara, Linda, right? Is that it? Ray, Brandon, come on, come on. Did you invite everybody else? Yeah. That's good. No, y'all, that's all right. So anyways, we always start with a toast. Mixed with being a girl, Mike, Mitch, Fronson. Are you really going? Mm. Oh yeah. Come on, Lisa, go! Get up there, get up there, go, go, go! This is why we're here, you guys. This is why we're here. Is that man and all of these people right here? Like, me? And if I drop an F bomb, I'm so sorry. I promise I won't. Yeah, we're live. So with that said, I know you don't drink. I'm literally shaking right now. I hope that I don't spill this. But we do a shot of fireball. Sit with me. You got it? There you go. Ice tea. Yeah, this is ice tea. And we completely, I know Mitch and you guys, you guys don't drink. Scarlett, you're amazing. I was like, Ken is here? You want to come on? Diana? Diane? She's recording. Okay, there you go. You know what we're going to do? No. Here's the Stone Coat countertops. Here's to everybody here. We appreciate everything you do. We love you guys. Cheers! Specific! Specific! A little bit, okay. There you go. Welcome to the plan. Don't be addicted. There you go. Alright, that's out of the way. So, it's in tradition. You don't have to drink to be an artist. Yeah. Probably going to have like pictures floating through these. I'm not a presenter. I'm not official. I'm not for this. All I can do is tell you guys our story. I'm here to say that everything that all the other presenters said is true. It works. And people ask us all the time how we became artists. And I had a grown-up job for a long time. I was in corporate sales. I did traveling. I ran 32 hotels for a long time.  I love it. It's real. That's true. He was like, Why are you sitting in your car that long?  And I was like, I'm not sure because I need money. I have bills. And he was like, I believe in you. You can do this. Right on. Right. And that's something that I feel is important. To have someone that believes in you. Right on. Tell your story to me. No crying. No crying. No crying. No crying. No crying. I was in a really bad funk when I met her. She turned it around 100%. So basically what I'm saying is, if you find somebody that believes in you, just give it back. She did it. We're here now. Oh yeah. Thank God. Believe in your partner. Don't give it back back to you. Right. So. Okay. You're good. With that said. So, people ask us all the time how we met. And it's kind of a funny story. I'm going to tell you the whole story.  I met Jeff at a nightclub. He's an awesome dancer. And I was like, I challenge you. And we danced. Like we broke dance. Broke dance. What's the past tense? I don't know. We're break dancing. Intique science. And we started talking. And I was like, so what do you do? He was like, I'm an artist. I was like, it's cute. You know what makes money with art? You have to be a deceased Italian to make money at artwork. No one pays bills with art. So it was like, okay, so you're like a trust fund baby. Like your mom pays your bills. He was like, no, like I paint and you know, I make money. I was like, so you're hit by a UPS truck one day. And now you have a settlement. And then also you paint. He was like, no, I literally, I paint a painting. And someone likes it. And I sell it. And that is my cell phone bill. Or that is my car payment. And I was like, we can be friends. And I kind of kidnapped him one day. I was like, let's go paint. Let's go paint. Cause I have a degree in art. It's ceramic. So it's not really what we do. So we went and painted. And I, he always says that I almost kidnapped him. I feel like she, it was a, just about a uncomfortable thing to where. I told her, I said, why are you, why do you want to paint? She's like, cause I like to paint. I'm an artist. I said, okay. I thought she was just trying to, Yeah. So when you go to the spot, it's a place called, the free wall. And you can spray paint. Do whatever you want. It's a huge industrial place. And she's like, I got some supplies in my trunk. Got a little nervous. So open the trunk.  And then I thought I was going to get a shock from a taser and pushed in and, I'm out of here. And she, and we got out, we got all the stuff out. And I felt, what is this person doing? Like, I'd seen one piece from her that she'd done and caught my attention. I liked it. She starts spray painting. I asked her, how long have you been spray painting? What are you doing? What have you done? She said, this is my second time. And she painted a sea turtle on a piece of driftwood. Like, it was like a, it was hideous. I'm like, who sent you? What are you doing? I was like Batman. Like, who sent you? Like, what? Never. Never would I thought, like, we became friends, face to face. We were instantly friends. I'm like, you know, you're going to be my friend. Under the circumstances at the time, she had to be my friend. Just my friend. So, we became friends and talked a lot, and then we had so much in common, and we started dating, and we moved in together, and that's when we got to the point where he was like, why waste your time in a car all day? I was like, well, maybe I could paint. I couldn't like sell it. And he was like, do one painting. He had a show coming up. He had a show. It's the Deep Elf Hearts Festival's biggest show in Dallas. It's actually coming up in like, this weekend. Yeah. We're missing it because we want to be here with y'all. Yeah. So. It's this part of it. That was our first show together, and it wasn't even done. Like, I painted one lip piece, and you'll see it flipped her hair. It's all the colors. It's a lip piece, and that's what I wanted to paint. And he was like, let me take it. Let me show it. And I was like, who wants to see my artwork? There's an artist here. Like, that's what they do. Why would someone want to see what I do? I'm a novice. And he was like, you need to do it. You need to bring it. And I was like, I have no confidence in myself or whatever. If you want to take it, let's take it. And then someone wanted to buy my artwork. And I was so blown away by it. And he was like, we need to do another one. I was like, okay, there's not two crazy people out there. That wasn't my artwork. And that one sold. So the first one I sold was like $150. It was not this big, but like maybe half this big. Um, not really. It was like. It was big. So someone bought it. And I painted another one. It was slightly bigger and like slightly more. And then. $500. Wow. Then my third piece sold. It was a 48 by 48 lit piece for $1,500. So much. So much for $1,500. I paid my rent on one painting. And I would never have done it without confidence that he gave me. And this is great to have someone to believe in you. And community is important. And all of the people that subscribe to our channel, we call them THAM. Because you have to have that. And having a community, which is all of y'all, is important. I digress. Um, so anyway, so it sold. And I started doing research on other types of artwork. And I found like, it was acrylic pouring in the beginning. And I was like, I was in a corner of our studio pouring paint on this canvas. And he came over and was like, what are you doing? I was like, I'm doing the pour. It's important. And it's going to work. It didn't work. And, um, there was so much mud. And, um, he was like, you're wasting all the paint. But then he tried it. And it, he did an amazing thing. And then I kept researching it and kept doing research. And you two opened my eyes to resin, eventually. We got to resin. And, um, I started asking people, can you help me? Can you tell me one thing that you wish you'd known when you started? Just one tip. You don't have to tell me your secrets. You don't have to tell me like, something that you had invented. I don't care about any of it. Just one, like, one thing. You could have told me, make sure you mix it completely. And that would have helped me because the first two things I did never said. I, I like, I put a pot. They didn't. He had, I kept it for three months. Like, I had blow dryer on it for three months. I was like, this is going to work. I wish it to work. But I tried. And, um, I had to throw away. Um, so I wish I had known some things. I asked all these artists. I asked 50 artists. I was like, in Dallas, and online, and on YouTube, and Instagram, Pinterest. I did all the research. I asked all the best that I found. And not one person gave me any information. I was like, this is so dumb. We had one person, Slavidor, in our face, and said, even though Janet are friends with NBA, I was like, okay. Like, it was ridiculous. So I was like, fine. I'm going to learn about myself. And I'm going to tell as many people as I can, everything that I find out. And so it started to channel. And people started watching. It was the most amazing thing, because, maybe my mom watched. When she was like, I was drinking her coffee. Okay, too. And maybe myself. People started to burn out. And, or, um, they're stuck in bed because they are surgery, and they just want to pain. Yes. They broke their right hand and their right-handed. So they wanted, they can't paint like they used to. But, so that took their, their therapeutic outlet away. And, pouring kind of gave that back to so many people. But nobody was sharing even a product. So it was kind of intimidating, because, resin is expensive. Paint is expensive. Campuses are even expensive. Everything about what we do can be pricey. So I was like, if I can do all of the tests, if I can do all of the products, if I can just show people how to do it, and take the intimidation factor away, then I can help people. I can help all of the people. All you have to do is watch. And I will tell you everything. I, I wasn't in it to make money. But turns out, if people invest in you as artists or as a friend or as family, they'll watch. They'll, it costs nobody to watch a video. It costs nothing to me to make it. But, doing that has given us like, a diversification in income. I think that was that work. The first time. I think that's pasting science. It is true. Okay, y'all. So I, try explaining sometimes, but as I understand them, so it's not really science. It's just science. So that's where I came from. It's how I understand it. So it's how I can relate to people. And so that's what I call it. So, doing that has given us so many friends. All of the loud people in here are family. Chris's sound effects. Yeah. I don't have to. I was hoping he'd get a door slam. You said that. I don't have, I don't have all those things. But what I do have is the want to help people. And that want, give us the niche. We have heart, right? And so that give us the niche, that give us the foothold into YouTube to make money off of what we love to do. Giving information is hard to do. And I try to inspire people. Every day. I want to educate, inspire, and entertain. Even if I fall off the chair during a video, which has happened. Even if I set my studio on fire, live, which has happened. I just, it educates and entertains at the same time. I'm sure a lot of people will laugh at me. I had someone send me a fire extinguisher the next day. It was on me the next day. Fire extinguisher. And I have used it so many times. I don't know. I love, I have so loved creating this community. If I don't get one more subscriber, it doesn't matter. Because of our what, 26,000? It's not 800 million zillion, like y'all. But one day. If I never get another one, it doesn't matter to me because I've helped those 26,000. It could be five. And it wouldn't matter. I'm sure about that. But it's true to our lives. That's all we can do is who we are. We're real people doing real things.  Every day. Every day. Every day. We make time to relate to people every day. We answer questions. We've done like five hour video before. Because people had all the questions and I'm here to help people. I don't care if I've repeated the same answers. Billion times. There's a new person every day. There's a new person learning this craft every day. And I want to help that person. I'm going to help people every day. So I'm up here to just tell you the story of why all of the things, all of these brilliant people have said, works. Everything they've said. I've learned from every person I've talked to here. Whether it's an existing fan, a new fan, all the speakers. I've learned new things. I have a full notebook. Things that I thought I knew that I didn't know I could. So I'm just here to give you guys stories about why it works. How it works for us, it's basically what, and I even haven't written out, we aren't here to tell you how to do it. We're here to tell you what works best for us. And hopefully, you take that and run with it. We're not teachers. We're not, we're just here to tell you where you. Like, we're just two normal people. Like, we just love what we do. Yeah. So yeah. So we can't tell you how to be us. We don't want to tell you how to be us. Every time we have a class, we're just like, what do you want to learn today? What is it that you are having problems with? I want to help you to be the best version of what you are and what you do. And so that's what we do in every class. I was like, is that us right now? Connecting with the audience on their daily YouTube show. Learn how Erica left corporate America. And now the Dallas-based couple create a busy heart doing what they love every single day. I don't understand that at all. I was telling you about water. That's accessible. Did that happen? So, what do we, what do we want to do? Do we have any questions? Let's start with a question. This is going to be, let's do this. So we actually have every social media out there. We have Instagram, I have a LinkedIn. You know, it's not something I make a lot of money off of, but the more places you're posted online, the more relevant when they're able to search. Like, if you search resin artists, I want to be synonymous with resin art, because that's what we do a lot of. He's an Air Force artist. And if you're in Dallas, you probably know who he is, because he's attached himself to a medium. We have a website, and actually, it took me a year and a half to set it up. Not like, that's not how long it took, but like, I put it off. And the crazy thing is, if I had started sooner, if I had the thought and did it that day, I would have had more business. I would have seen a year and a half when I should have had that website set up. And while we do have a website, we sell a lot of paint, or like the color of people. I import all of the colors from around the world. And I ship international. And that's what basically our website is for. I want to pull traffic from all of our social media to the website. That's kind of like the hub, the central. I want to have all these feelers out, and I want them to come to my website. So, if we do a demo of a color on our YouTube, I don't need any money off of that. But I want them to want that color. And they're going to come to my website to get that color. I don't have any initial source, which is in Australia, or New Zealand, or Austria, or wherever it is. But for most people that follow us, our main demographic is BUS. And then it's Canada, UK, and Australia. So for all of our U.S. people, you can't get a lot of the colors that we have anywhere else. I've explicitly, with a lot of my vendors, which is BUS, so I want them to come to my website to buy the paint, which is what my website is for, really. Initially, I just wanted to show the artwork that he does, because he's amazing. If you guys ever end up on our website, he, like, what is, how amazing is this, the eyes on this? That's what he does. I saw that in him, and I was like... That's what we have here. That's literally, yeah. Oh, that's Moo. That's Moo. That's our little... That's our studio book. So, I started the website just to show off his artwork, and then we started carrying products, and when we post on Instagram, I always want to pull that from Instagram to the website. I want to pull from YouTube to the website. It's all about pulling to the website. Hopefully that's a good question. Don't sell that many pieces of artwork off of our website. It's all about the product. You sell more artwork on our YouTube channel because you have to sell it every month, every day. And so, I have no wall space anymore. I have paintings on the floor. I'm pretty sure they're in bed right now. I hope that answers your question. So, if you ever watch our videos, this is very much like our videos are, except for we're doing a painting. So, we did this at the... I just wanted to show people how to use paint in such a way with resin that it makes people confident to show off their artwork. I can't tell you how many people we've met so far that's like, I can't do it. I don't want to talk on a video. I don't want to show my face. And that's great. You don't have to. Our first videos... I didn't speak ever. I didn't see me. I just put my cell phone. And it's really funny. Most of our videos are from our cell phone before we went live. But Mitch and Mike came over and was like, y'all did great. Everything you do is great. But let me help you with your videos. And they told us what cameras we needed and they really helped us out. But you don't have to have fancy equipment. Let's put your phone.  Duck tape. And we duck taped my phone so it would be over what we were doing. You don't have to have all the equipment. And it worked. It looked professional for us. Yeah. Did you watch all the videos? A lot of times we do. Is this the one, Erica? We're on it. Is this the one that sold? Yeah, that's one of my first ones that sold. I tried to get a phone call. Came out of the middle of it and just hit the client. Thank you. So you don't have to have all the equipment. You don't have to show your face. No? You don't have to speak ever. In fact, in the beginning, Jeff... Nope. Not that one. Never. When he did, he was like, he was like, yeah, hold on one second. Yeah, I was not a fan. Really? The cotton candy mustache? That's the only one. I promise you I'll find it. The one thing that I really want to push for being an artist is doing what you're doing right now for... Don't put it off. Don't procrastinate. Like, I used to have a joke where I'd say, I'm going to start a band called The Procrastinators. We don't know songs. We're going to write those later. We'll do that later. We'll do that tomorrow. But it brings up tomorrow's going to come. Tomorrow's going to come. Next week's going to come. If you say, man, I'm going to start a channel today. I'm going to do this. And then a month later, you're just like, I just said that a month ago. And I could have had... I could have had one video. The first video's the hardest. The video, a painting, a picture. Just do it. Because tomorrow's going to come. And then next week's going to come.


So when it comes to documenting your journey, which I talked about in the different YouTube videos You look at that up documenting your journey and you can search on my channel or search my name The question often is well, how broadly should I get? So let's say that I'm going to let's say I'm a doc training expert and I'm documenting my journey of Or let's say I want to become a dog trainer and I'm documenting my journey of you know I already like dogs and I already have some sense of it but I'm talking my journey of training my own dog and then maybe documenting my journey along the way of Training my friends dogs or whatever and then all the mistakes I'm making along the way and all the insights I'm learning and all the all the Aha moments I've had, you know, I'm gonna make that in all the series of videos or blog posts or whatever Then the question is well George how broad can I be with this? What if Well, there's two questions here one. What if I don't know if I want to be a dog trainer What if I want to become a chef or what if I want to become a life coach?  I'm a astrologer, you know perfect And then you find out a year later Astrology is fun, but I don't for various reasons. I don't really want to be in this field I actually want to be a reiki healer or I actually want to be a dog trainer Where my $10,000 of my whole year now of all spending all this time building this astrology audience Do you see what I mean? This is the problem that I see again and it's 13 years of being in this field I see this so often. This is why you notice my brand is George cow This is a separate topic for multi-passion multi-talented, but back to document your journey. How do we apply this? This is beautiful.  I Would be like I just learned about Reiki the other day and I'm gonna now Document my learning the Reiki journey and maybe even trying it out on some friends Seeing if they find benefit and maybe creating a business to create a service from it Maybe oh my god in the next week. I just learned about spiral dynamics You know and now I'm gonna go and look into the integral theory and like geek out on that and like my gosh I think I want to become an integral life coach now You know half a year after I said I was I was a Reiki master or I want to build myself out now next now I'm gonna become an integral life coach That's okay. It's okay. I'm integral life coach who also knows Reiki. Oh My god next year I discovered discovered the power of astrology and how amazing that it. Oh my gosh Why didn't I think about I'm a document my journey of learning that and now I'm an integral life coach who? Integrates astrology and Reiki powerful amazing right so so people who follow my journey along the way starting with friends and family You know first they're gonna say job George.  What are you and judging me about you? Should go and this you don't have to do it publicly but go and explore your purpose instead of complaining about me Mine right my journey right wish you I'd call me whatever you want flake all good It's all good because my potential is unlimited and I'm looking at all these different things and yes I'm gonna say oh my god. This is the best thing in the whole life I've ever learned one day right and then two weeks later. No, no, no This is the best thing ever ever in the whole world. Everyone should know this That's okay. That's part of the aha journey aha means. Oh, this is the best and then next week. This is the best No, that's week. That's the best that's part of the journey and the audience finds that entertaining to watch and not just entertaining they become You build an whole audience of friends Hopefully years right years into this you build an audience of friends. I mean by the way, this is how Some of the biggest youtubers who make A very good living now on youtube. This is how they did this is how they did it This is what an influencer. This is what this is what personal brand means in this day Is is teenagers many times who of course, you know, one of the top top Jobs teenagers want now is becoming youtube influencer Right, they just want to be able to talk about their life and make money doing it And which is you can't do as an adult now you are much Wiser about how you want to explore and how you want to share what what what aspects of vulnerability you're willing to to That's wise to reveal all that stuff.  Check it out Reminds me of me or reminds me of someone I know, you know check watch watch watch her journey Whatever and then then you as you launch things like oh now I'm going to launch an integral life coaching service Correct people go. I've I've watched you learn this stuff now. I'm interested myself. Sure. Let me become your client So I hope this is helpful


It is Brett and this 2015 Ram 1500 Crew Cab Short Pock Sport is stock number 12198 ZA. We are here at Summit Automotive in Fond du Lac, Wisconsin. You're new and used Ram and light duty truck headquarters. This 2015 Ram 1500 has the 5.7 liter V8 Hemi engine. This truck has been fully safety and inspected by our service shop per the state of Wisconsin inspection process. It has a fresh oil and filter change, all the fluid tab been checked and topped off. And this truck is 100% ready to go. Granite Crystal is the color we shoot all of our videos in 1080p 60 frames per second. So if you have HD capabilities on your computer, tablet, smartphone or television, I highly recommend turning them on right now because it is your best way to check out the quality, condition and options of the truck before seeing it in person. And if you like the video on how we do things here at Summit Auto in the upper right hand part of the screen is a subscribe button to our YouTube channel where we do videos of our new and used inventory each and every day. Click that and then click the bell notifications, you'll get updates every time we do videos here at Summit Auto. This one comes with the 20 inch polished aluminum rims and they got the painted pockets on the inside. They're in pretty nice shape for a 2015 and it has hand-cooked Dynapro 275 60R 20 tires. These tires got a lot of tread left, I'd say probably 60 to 70% of the tread if not a little bit more. Front fender is in excellent condition, I didn't see any dents or dings on there. This one does come with the projector lamp headlamps, the LED running lights and the factory fog lights down below. The sport package gives you the painted bumper, no major cracks or scuffs on that. Chrome trimmed grille headlight lenses are nice and clear and the hood is in really nice condition as well. Passenger side front fender looks really good too and the passenger side front rim, no major scuffs, no major scrapes and very little corrosion on there. Granite crystal, one of my favorite colors on the Ram's got a lot of metal flake to it, really cool color in the sunlight. And as you go down this side of the truck, take note of how clean the body is, how reflective and mirror like that paint is and we take these HD videos so if you are far away or even if you're close by and just cannot make the trip down but you're still interested in purchasing the vehicle, you can see the truck, hear the truck and have confidence in the vehicle that you're looking at before you even get here. So when you do get here, there is absolutely no surprises and you can make a smart and informed buying decision from wherever you're at and if this video helps you make that decision, let your salesman know that you saw the video that it was helpful and that Brett sent you. The back rim is in excellent shape too and the back tires have right around 50% of the tread left. Has the plastic wheel well liners, they're in nice shape and the wheel wells look really good. Didn't see any corrosion on them and the frame and underbody is in pretty nice condition for a 2015, looks pretty good. Little rockers, cab corners all look really good as well. You get the factory chrome step bars, just gonna adjust the camera here. Coming around to the back of the vehicle, rear bumper is in pretty nice shape, does have the chrome tipped dual rear exhaust, the backup parking sensors, full towing package which includes a receiver hitch, four pin and seven pin wiring and the tailgate is in really nice condition as well, no major dents or dings and that comes with an express tonneau cover by X-Tang. I didn't see any rips or tears in it, looks pretty good. Has a drop-in bed liner, looks like a ram drop-in, tailgate shuts nice and solidly and as you go down the driver's side, just as clean as I've passed in your side, no major dents or dings in the box and for full disclosure, this rim no scuffs or scrapes, this one does have just a little bit of corrosion on it compared to the rest. Down the rest of the side of the truck looks really good, didn't see any dents or dings on the doors, it does have heated power mirrors built in directional signals inside the sport package, gives you the black leather and cloth interior, there are no rips or tears on the seats there in really nice shape. The four-driver seat with lumbar and it comes with a set of YIDDA motor, all-weather floor mats, auto headlamps, power pedals, power windows, power locks and power mirrors. You'll also see that these mirrors do power fold in, I always like showing both sides so that you know that both sides are working properly. We'll hop inside, check the miles radio and everything that this truck has to offer. Down here you can see that this one has 48,000, 12 miles digital spinometer compass temp, miles per gallon range to empty, instrument cluster is very nice and clean and all those corners are configurable, you can change them to whatever you want and you get the nice 7-inch LCD display. Comes with the heated leather wrap steering wheel, cruise controls and gear selector on the right, Bluetooth and information center controls on the left and it does have the audio controls on the back of the steering wheel. This one comes with the 8-speed automatic transmission with the turn dial shifter, four-wheel drive including four-wheel drive auto push button. It has the 8.4 3C radio, AM, FM and Sirius XM radio capabilities. You do get heated seats and heated steering wheel controls and you can do your climate controls here as well. This is also where your backup camera shows up. If it has a backup camera, not sure if it does, we'll check that in a second. Dual climate controls here, heated seats and heated steering wheel buttons, stability control, parking sensors, and a tow-haul mode, 115-volt, 150-watt plug-in. This one does have the Alpine premium sound system. Passenger side, floor mat and seat are in excellent condition. No rips or tears on there. Smells very clean inside this truck. The headliner is in nice shape. You do get those speakers in the ceiling. Part of that Alpine premium sound system, map lights up there, power side and your window button and your homelink buttons for your garage door security systems and lighting systems. We'll take a quick look at the back seats and then we'll start it up and take a look under the hood. The back seats are just as nice as the front seats. No rips or tears back here. Does have the latch child safety system for any child car seats you may have. Power sliding rear window. You get a nice all-weather floor mat back here as well. These seats fold up.  You've got muddy boots or tools put them on there. You're not going to wreck your nice leather seats. Also, if you've got pets, put this down. They've got a nice flat place to lay. And once again, they won't wreck your nice leather seats. Storage underneath there. And you do get in-floor storage on each side with removable containers. You can put ice and drinks in there.  Seats are in nice shape. You do get child safety locks on the back doors and the bottoms of the doors all look really good on this truck. We'll start it up. Take a look under the hood. Starts right up. No check engine lights or anything like that. This one does not have a back camera as well. Take a quick look under the hood. I would personally like to thank you for checking out the video today and hopefully from this HD video. You will have been able to verify the quality and condition of this truck all the way around inside and out. Under the hood, we have the 5.7 liter V8 ME engine. Engine bay is very clean runs, very smooth. Once again, this truck has been fully safetyed and inspected by our service shop for the state of Wisconsin inspection process. It has a fresh oil and filter change. All the fluids have been checked and topped off and this truck is 100% ready to go and see those shocks are doing a nice job holding the hood up. There is your emissions sticker. And for the age on this one, I would highly recommend this truck for make quality and condition standpoint. And to see more pictures of this truck on one of other 450 new new cars, trucks, SCVs, minivans, Wranglers, half tons, Recoder tons, one tons. You name it, we gotta go to that website right there, www.SummitAuto.com. Full pictures and descriptions of every single vehicle from two locations all at summitauto.com. And if you'd like to check out more HD videos, you can go to youtube.com slash summit auto. Remember to like, subscribe and share on this truck and all the videos that you see there. And in fact, in a second, you will see a link to subscribe to our YouTube channel in the upper left. There's a link to more Ram 1500 truck videos like this on the upper right. A link to this vehicle on our website in the lower left. And a link to one of our latest YouTube videos in the lower right. Click those, check us out. And we really look forward to helping with this Super Clean 2015 Ram 1500 Crew Cab Short Box Sport in Granite Crystal Metallic. Thanks again for checking out the video. Remember to like, subscribe and share.


Hi, it's fitness trainer Joe here to give you a tip on how to accomplish your first pull-up. Do you find that lifting your body weight off the ground by your arms is challenging? Don't worry, me too. Really easy solution. Don't buy any of those elastic bands or like use a machine that's going to help you build that upper body strength. Instead, you're going to want to remove weight. Like so. Now I have removed a substantial amount of body weight that made it easier for me to be able to accomplish a pull-up. I chose my right side.  It doesn't really make a difference. It's all the same when you're doing a pull-up. Mission accomplished. Hit that follow button for more hot fitness tips.