Now my heart in my and welcome everyone to this webinar on cultural considerations in aged care, organized by Wonka the World Organization of Family Doctors and also supported by the University of Otago in New Zealand. My name is Tanya Morinhart. I'm the chair of the Working Party on Ethics and Professionalism at Wonka and Dimity will also introduce herself. Yes, welcome everybody. So my name is Dimity Pond and I'm chair of the special interest group in aging and health for Wonka. I'm actually the outgoing chair and we have a new chair coming in at our upcoming conference Leon Geffen. It's an honour to introduce these three speakers to you tonight or this morning or this afternoon in fact wherever you happen to be. And but first I'd like to just start with a bit of housekeeping. We have a Q&A option which you can get by just hovering your mouse over the bottom of the screen. You will see a Q&A option and all attendees are invited to post questions there or any technical issues. We can see them but you will not be able to see a question unless we decide to answer it online. The chat is disabled for attendees so if you've got technical questions or anything like that just post them in the Q&A because we can see them. Lastly, this webinar will be recorded. Hopefully when you logged on you were given that information and it will be made available on the websites of our Working Party and Special Interest Group. So we're looking forward to hearing from our three speakers. Yes. For those who are not familiar with our Working Party and Special Interest Group, we will post a link in the chat so that you can find our website and some more information. And it's also a good time to remind you that the Wonco World Conference will take place in Sydney at the end of the month. That will be from 26 to 29 October and both our Working Party and Special Interest Group will present a workshop there and will also hold our annual meetings there. And we're keen to engage with both Wonco members and a wider global audience of people working in primary care on timely and relevant topics like we're doing today. We're looking into ethical considerations of emerging technologies, how to teach ethics to medical students, identifying and managing dementia and elder abuse. It's a wide range of topics. And of course today we will talk about cultural considerations in aged care, and it's an honor to introduce our first speaker. Haki Demir Kapu is a general practitioner and a tutor for GPs in training in Brussels in Belgium. His PhD work at the Department of Family Medicine and Chronic Care at the Free University of Brussels focuses on advanced care planning with ethnic minorities in Belgium. He's also a coordinating and advising physician in Belgium's first culturally sensitive nursing home. And in his presentation today, he will explain how the nursing home operates, and he will focus on the adaptations that they introduced to make it accessible for older adults with Muslim background. So the floor is yours, Haki. Hello everyone. As Tanya said, Safir is the Belgium's first cultural sensitive nursing home, which is responsive to the needs of all older adults by taking into consideration their culture, religion and values, which results in personalized care. It's a multi-cultural nursing home whereby the first two floors from all origins, Belgian, Spanish, Italian, African, etc. But the third and the fourth floor is exclusively for Muslims, but the nursing home in general, it's really an inclusive nursing home. As you can see on the pictures, on the third picture along the wall, we have illustrated the migration history of Belgium whereby in 1930s the Italian and Spanish people came to Belgium, and then in 1960s the Belgian, the Turkish and the Moroccan people. So in this way we will show them that they are really important, that they have also created Belgium, because they work in mines, in textile industry, in really hard circumstances. So it's a kind of showing their importance for us and for Belgium. In our nursing home, we have really a multi-cultural stuff across all departments. I will point in this point because in some nursing homes here in Belgium, they say they have diverse teams, but it's not always true because the people from other backgrounds are really, for example, in cleaning teams, but not in all departments. In our nursing home, we have, for example, our directories is somebody from Moroccan origin or occupational therapist from Spanish origin. We have head nurses from Albanian, from African, from Tunisian origin. So we show the diversity because in Brussels we have more than 180 nationalities. So we show it also with our team and we have four official spoken language. So not only Dutch and French, but also Turkish and Arabic, and we use these languages in leaflets, in signage, in buildings, in our social media posts. As you can see here are some pictures of the wall in Arabic and in Turkish. So the people who are in our nursing home, they feel themselves also welcomed because we are using their language too. We have adaptor facilities. So each floor has its own dining and living room, allowing respect for cultural diversity. And on the walls, Arabic letters of photos from Morocco from Turkey. They have all individual rooms with also private bathroom. It's not always the case in nursing homes. They have foreign TV channels in different languages. We have also prayer rooms joined by a washroom for ablutions. On the ground floor we have a grand café open to everyone. It is a central meeting place for residents and their families, but also residents of the neighbourhood are welcome. They are coming, they are drinking, eating something. The members of different associations are coming and then talking with our residents too. In some cultures, family is really very, very important. And in cultures as people with Turkish or Moroccan background, we try to have a participator approach to facilitate collective and individual wishes. So we organise regularly residents and family meetings and we use their feedback to rearrange our planning and to review our functioning. It's important because it's first time that people from different non-Western migration backgrounds are coming in a nursing home and they don't know it. It is in Turkey and in Morocco, they know it, but in Europe it's the first time, especially in Belgium. So we try to meet the needs of each person and to rearrange our planning. We learn also every day, it's not we have this and you should follow our rules. No, we are trying to review our functioning too. We take decisions with the residents and if the resident is agree with the family too. We have adapted family visit hours. It means 24 hours, 7 days a week they can come. They can stay overnight if they wish. Most of all, in the beginning, they are sleeping with their parents too. They can eat together. We try to involve the family and care so they can give a bath to their parents. They can cook together in our nursing home and they also participate to activities. Because the first people, older adults from first generation, they don't know a lot of activities. So we try to adapt our activities and in the beginning the family is also participating with their parents. During care moments, I say always to the caregivers, try to make small talks. So try to find out what makes them happy. It is the most important thing that they wish the residents talk to talk and we should give or that we are interested in their life history. So we try to give time to specific also to the life questions such as feelings of loneliness, loss of functions, depression, old age and interpretation of the last stage of life. We try to ask the residents how they want to be bathed. So door closets and sometimes they prefer genitalia covered, especially with Muslims. And if requested also for Muslims, men bathed by males and women by females, if it is possible, it's not always possible to try to do our best. And we give also help with ablutions before prayers. There is also possibility of using water instead of only toilet paper in the toilet. It's also important for some people. So we ensure a bottle of water is always available for this purpose. We have tailored meals. So we use diverse range of herbs. So with similar ingredients, we have always two meal options. As you can see in the second picture, it's a turkey steak and butter and potatoes with parsley. But in the third picture, the same ingredients, Turkish stew with olive princesses in a Tajine form. It is known well known for Moroccan people. We have halal meals. It's also very, very important because these older adults have eaten always halal during their life. So they will continue it so they can eat even meat and chicken in our nursing home because it's halal. We have Belgian beer, we have French wine, but also Turkish tea, Turkish coffee and Moroccan manti. It's very important to them after having their meal that they can drink manti. We have activities for all. So our animations, workshops, games, musical experiences, TV moments are all adapted to the habits and the language of residence. For example, we do Christmas market visits, but also Hena workshop, as you can see in the second picture. It's well known for people from Turkish and Moroccan origin. As you can see in the photo right side, upper side, you can see the dancing or residence are dancing to Turkish music. But just under this photo, we have also Belgian residence who are dancing in a nightclub. So it's activities really for all of them. All religions are welcome so our staff are allowed to wear headscarves. So we have regularly scheduled visits by a priest Sunday morning, as you can see in the first picture, but also from an Imam. Every Friday, as you can see in the second and the third picture, he is calling to prayer and he read Quran. As you can see the third picture or residence on a meal chairs, they are listening to the Quran from the Imam. So there are also possibility of fasting during Ramadan. We adapt our times, meal times, lunch times for the residents. And on the fourth photo, you can see a present given by our social assistant to a resident to celebrate end of fasting month Ramadan. In the upper photos, you can see a Muslim resident who is making a high moon sign from Islam and just behind him, another Belgian resident who are making a cross sign from Christianity. So everyone is welcome. We try to celebrate all cultural and religious feast. So Christmas, but also Adel Fettar is the end of Ramadan fasting month, as you can see in the first picture, but also Adel Adel festival of faculties, even the Chinese New Year. So we try to know from which culture, from which religion, and we try to celebrate also their religious or cultural feasts. We have, we organize Christmas meal with family members, but also after meal during the Ramadan fasting month. And it's very interesting. So during the Ramadan fasting month, the people who are non-Muslims, but who are in our resident residency, they participate also, as you can see in the first picture. And otherwise during for the Christmas meal, they are Muslims who are participating. So we live together, all in peace. We work with local volunteers, so with associations in the neighborhood of our residency nursing home. So because there are a lot of communities from different culture and religions. So in the first photo, you can see they baked the pancakes. They made it more than one meter and they have a record. And on the right side, the young people of a Moroccan cultural association who visiting or residents who making small talks with them and giving flowers. You can see a lot of activities that we are trying to organize with local associations. Myself, I give regular cultural sensitive care trainings to our staff. It consists from Q&A sessions about religion, what is halal food, ablutions, why they are tweaking and how they do it. They talk about Christmas, Christmas feast, etc. But also training on how to deal with conflicts with family, because what I'm experiencing in this nursing home, as it is first time, the family have a lot of high expectations from us. They want it, that's the same as home, but it's not always possible. And on the other side, the older adults are sometimes angry to their children, because they say some, I have some older adults who say, I have seven children. I have raised up them, grew up and even seven children can't look after me and they put me here in this nursing home. So there are some conflicts and it's always the staff who should deal with these problems. So I try to give training. I also have a lot of meetings with the family and the residents to try to find a solution. Also, there are residents mistrust towards the staff during the disruption of medications, etc. So I try to give training to staff how to deal with all these issues. So that was it. Thank you for your attention. And if there are questions afterwards, I can try to answer it. Thank you, Haki. That's great. Looks like a very interesting project and it's great to see how you can combine different people from different backgrounds and cultures and religions together. And you may just have found recipe for world peace, I think in that nursing home. I'd like to introduce Joanna Hikaka. So she's a pharmacist and senior research fellow at the University of Auckland in New Zealand. She's a co-director of the newly established Center for Co-Created Aging Research at the University. Her clinical and research work focuses on older adults and Māori health, with a current focus on exploring Māori elder experiences and expectations in residential and community settings. Her presentation will address how aged residential care as a sector can provide culturally safe care options for Māori as they age by including Māori cultural values and practices. Thanks very much for that introduction, Tanya. I'm just going to share my screen. Great. Okay. So I'm going to talk today about aged residential care and Māori in the context of Aotearoa, New Zealand. So I firstly wanted to start by just saying a big kia ora or welcome to everyone here. It's an informal way of saying hello in the Māori language of New Zealand. And here you can see some Lord of the Rings scenery from the South Island in New Zealand. Just to provide a bit of context for those that maybe aren't as familiar with New Zealand as a country, New Zealand's situated in the southern hemisphere, sort of at the bottom of the world. And the top right picture is a picture of my daughter's tiny in that picture. She's climbing along the rocks about five minutes away from my house.  New Zealand has a population of 5 million and around 17% of the population are Māori or the indigenous people of New Zealand. And we see globally that there's an aging population. The same is so in Aotearoa, New Zealand. But what we see is that the ethnic diversity of those in the older adult age bracket is changing. So it's becoming more ethnically diverse. For example, although the New Zealand European population is going to increase by about 50%, increased by about 50% over that 15 year period. For the Māori population, it's increasing by 115%. When we look at the population of older Māori, Māori are a younger age group than non Māori in New Zealand. So the life expectancy for Māori is around 7 to 8 years lower than the life expectancy for non Māori. And so we see that reflected in the older adult population. So although 17% of the general population are Māori, there's only about 7.5% of the population 65 or above that are Māori. And when we get to age residential care, only about 4% of the total population of people in age residential care in New Zealand are Māori. So we can see that not only is the percentage small, but we know that the need for that age residential care is going to increase because of the increasing rate and rapidly growing Māori population. So Māori will be becoming a larger proportion of those that are in age residential care. When we look at the type of people that are at a level that aged care would be appropriate in New Zealand, we see that 45% of those people with high care needs live in age residential care compared to 75% for non Māori. So what that's saying is that for Māori, 55% of those with high care needs remain in the community. And some of those issues I'll come to later. So some reasons and barriers for age residential care I'll come to later. But one of them I wanted to touch on was similar to what Haki was talking about the cultural expectation or the cultural sort of norm that family would look after their elders. And so when people do reach that level of care where they could benefit clinically from aged residential care, there's that extra burden of it being seen as something that you don't do within your cultural norms or it's not how you should usually function. So for family that provides extra burden. What we know, so the population's aging for Māori at a more advanced rate for non Māori, due to the earlier onset of chronic comorbidity in Māori, due to a range of socio economic factors. There's going to be almost a 200% increase in those that have high level care needs for Māori compared to a 75% increase for non Māori. So again, we see that the proportion that will need aged residential care or that level of care will increase dramatically over the next 10 to 20 years. The predictors for entry into aged residential care differ a bit between Māori and non Māori. So in New Zealand we see that Māori, if they're older age and living alone, they're predictors for entry to aged residential care compared to non Māori where it's actually more around the functional dependence. So dependence in ADLs and higher rates of poor or fair self rated health. I co-authored a report a couple of years ago now for the New Zealand Health Quality and Safety Commission, which looked at older Māori and aged residential care. So we sort of collected all the data that was available in the grey literature and publications to understand the context of Māori and aged care and also discussed with people working in the sector about their experiences, did some case studies. So I'm just really alerting you to that and the references there if people are wanting to look at more detail. Certainly two years ago that was about everything in that report was the extent of the literature available around indigenous health in New Zealand and aged residential care. And I think Haki gave a great presentation of how things can look if you take into consideration the cultural norms of living and what one of the quotes from one of the people who participated in that report. They said, kaumātua, and that's the Māori word for older people, need to see here and feel the presence of Māori cultural values and practices for whānau or for family or for themselves to be able to thrive in aged residential care. So really that absence of seeing those cultural values, those Māori cultural values in aged residential care prevents people from coming into care and prevents them from feeling safe when they do need to enter into care. So what are some of the barriers? Haki talked about how the workforce sort of reflects the different cultures that are in their care facility. And certainly when we look at the care staff that work in aged residential care, Māori are again not likely to be those involved in the care staff. And so there needs to be a workforce development in terms of bringing up Māori care providers, but also increasing the understanding of people that are working in aged care in New Zealand. So in New Zealand we have a lot of people that were born outside New Zealand working in aged residential care, so may not have been brought up being exposed to Māori cultural norms and values. There's a lack of Māori governance and leadership in aged residential care. And often if there are any initiatives which incorporate Māori cultural values, they might be dependent on a particular person being there as opposed to it being the sort of business as usual standard practice for a facility. As I said, there was that variation in cultural norms. Funding models can be difficult. So the New Zealand government does pay for some people to be in aged residential care, but it's means or asset tested. So depending on how much money you have, if you own a house, for example, you might have to sell your house to go into aged residential care. And this can have more of an impact on Māori families when there's higher rates of intergenerational living. So if the grandparents own the house, the parents and the children might have to leave to be able to afford aged residential care for that person. The other complexity is that there's land or housing tied up potentially in tribal trusts and or family trusts. And so it becomes quite complex. And when you add in the fact that for Māori who have been colonised, who have had land taken in a historical context, when that's added into, you know, now at the end of life, we're having to give up our land, give up our resources, which we've fought for through generations, then adds to the complexity of the situation. In New Zealand, there's sort of not really in practice a flexibility of admission. So it's seen as a one-way door. So once you enter into aged residential care, it's hard to come out again. High proportions of Māori live rurally and there's increased, there's reduced access to aged residential care facilities in those rural settings and reduced choice. And also the question of ageing in place. So for Māori who might, I talked about my tribal connection to my mountain. It's actually in a different location to where I have lived for the last 20 years. But for some Māori returning home means returning back to ancestral lands where and maybe aged residential care facilities aren't available there. So that's just a resource again for just to show, I guess, another reference for people if they're interested, but also that these issues that I've talked about are similar to other Indigenous populations around the world. I just wanted to mention three types of cultural practices that this facility has introduced into their aged residential care facility. So the first one is porphyry. So when people are traditionally welcomed into a Māori meeting house or traditional community, there's a porphyry, which is a formal process of welcome. It involves song, it involves speeches, it involves the people that are already living in one place, welcoming visitors. And so this facility has a formal welcoming process for their residents. So they get to come in with their families, the songs that they like are sung, people know about them and they find out a bit about themselves and they find out things about the staff and the people that work at the facility. And similarly, when people leave a marae or that traditional meeting house, there's a formal farewell. And so this facility has instigated a formal farewell process when people leave often because they're passed away. Where again, there's a formal goodbye and it gives the family a chance to say goodbye to the staff members, but the staff also to have a formal process of sort of officially ending that relationship with that person. And then thinking about the potential for other types of care models within for Māori is important, I think. So what does care at home look like? How can family be better supported to care for people that have high level care needs? That second word, Papakainga, is a traditional way of living where it's around all generations living in sort of a home environment. You might have sort of 10 to 20 different houses and people living together and living in community with each other. And work I'm doing at the moment is investigating what other models of care could look like both within the age residential care setting and outside the age residential care setting. And I think the other thing is trying to balance for people that at the moment a lot of Māori feel that they have to make a choice between going into age residential care or having their cultural values valued or upheld. And so how do we provide that high level of cultural safety within the age residential care setting so that they can benefit from the clinical aspects of age residential care? I'm just putting this in there in case anyone's interested in learning more about the Centre for Co-created Aging Research. I'm hoping to collaborate internationally as well. And so our focus is on addressing ageism and its widest sense. And so that's there if anyone's interested. And I'm happy to answer questions now or later. Thank you very much Joanna. That was really interesting. And there are some questions, but I think we might come to them at the end if that's okay. So I'll now introduce Danica Rota, who is a family doctor in Slovenia. She's coordinated several international projects, including a European led international study on improvement of older patient involvement in medical care. That's called improve. She's the head of the working group on palliative care of the Association of General Practice and Family Medicine of Southeast Europe. Danica will focus on healthcare for older refugees, presenting the results of field work in a transit centre. Shantil, I hope I got that right Danica. Thank you very much. I hope that we hear each other. So I will present my work at Shantil Transit Centre for Migrants from 2015 and 2016. I shall say that this year we have the same number of migrants passing Slovenia, my country. We have two million inhabitants in Slovenia and, as I said, the comparable number is passing Slovenia this year as well. In comparison with 2015, there were bigger groups, the transport were better organised, but today they pass themselves walking, mostly walking through or taking bus for example. So these are the pictures I saw in a live in 2015. And I was working and researching under the tent in which medical care was organised. There was also another reception centre at Brijice, but as I said, I worked at Shantil. The same Schengen border was between Slovenia and Austria. As you know now it is between Croatia and Bosnia. So nowadays we do not have Schengen border anymore in Slovenia. Yes, these are the routes from 2015. And just statistically it's important for me as a primary care physician that we have to care about human suffering and we have to help the people, especially the vulnerable groups. And the problem is because we don't know exactly what is to be a homeless, what is to be a migrant, what is to be a disabled person. So we have to learn ourselves and we have to learn our staff, as Haki said, that he's educating staff in Belgium. Here is the article we published in a journal. If somebody wants to read it in complete, just have to open it. And here you can see all those people who passed. I still remember that the problem with food. For example, we gave them a lot of food and there was conserved meat. So these food were left here because they don't know what is inside, what is the specification of this meat. So they, for example, they took biscuits because it was clear, more or less, but all this food with meat, they left it. And I believe that everybody would do the same link to his or her personal religion. So we did research, as I said, we asked the people and we asked medical staff about their experiences with healthcare. For elder people, we used pictograms for all of them. And we had the translator. His name was Muhammad, but when Muhammad was absent, this was in the afternoon sent in the evenings. We had to do for ourselves without translator. So translator was not with us all the time. So that was the other problem. And we found five main areas which we should cover in the future, we think. And these problems are language barriers, then traumatic experiences in the past or in their root. For example, some of them they talk about passing Serbia without having a chance to go to the toilet. They had to stay in the bus all the time, all the younger children, everybody. So they told us how they've solved these hygienic problems. So they had traumatic occurrences in the root and in the past. Then in some regions they need negative attitudes among health workers. Of course, there were also cultural differences. Major health problems were linked to war and travel. They had a brutal wound, some of them. For example, our perception before we start to work with them was that their health system was not so developed as ours, which is not true. So some of the passengers, some of migrants, they had mobile phones and they showed us what happened with their orthopedic or trauma operations. They had everything on mobile phones. The pictures of HIP, so they showed me, I worked as a health worker, as I said. So, first of all, we saw that they were not so bad equipped. Mental health problems. For example, we met some people with psychosis. And some persons who accompanied them, they gave us a sort of writing from Greece, for example, what happened there. And they wanted to pass faster than the others because of their mental problems. And we couldn't help them because there was no accepted professional recommendation. What shall we do with those people from subgroup of people with mental problems? So we had to adapt on site quickly as we found it. And in that time I started to write to Ministry of Health that we have to solve this problem we have to prepare for the future. We have to prepare guidelines, recommendations, everything for such situations. And then, of course, we had problems with pregnancy, but link to the elder I would like to underline that they didn't want to stay in Slovenia in our place. Even if they were very seriously ill, they wanted to go together with the family to the final destination which was Germany and Nordic countries. So they asked us, they cried, let us go, don't hospitalize us. We have to go with our family. We also found differences between different countries. For example, in Austria, they took x-rays of lung because they were more afraid of tuberculosis. In Slovenia, we didn't take x-rays for those who had coughing problems. Another problem with elderly and elder migrants was that they couldn't speak English and mostly their grandchildren translated about their health problems, which was quite problematic, especially if there were gynecological problems or other problems which older people didn't want to expose to younger. Also, as I said in the afternoon, we didn't have translator. What our professionals spoke about this time, they said that speaking English was a problem, of course. Young and minors could speak English much better than elderly and also even better than 25+. So they helped in translation, in Brejica, everywhere. Then also, they found that mostly children and older people were brought to our health units. Sometimes larger families came. Mostly we didn't have health records from a previous group and we had to discover everything again. Mostly I can say that when I was working first, young females and men came and they explored the situation.  I still remember one female engineer from Syria. She came to talk about causing problems and then when she found that I'm a trustworthy person, she came after half an hour with her grandparents and said, look, now we will speak about their problems because I can speak with you about this. So the trust is very important. Sometimes we had to take care of 120 patients or disabled migrants per day, but sometimes just for 20. It was different. So because of this experience, myself and some friends of mine, we started movement to prepare medical translating tool. We gave tools, especially with medical vocabulary in Arabic, Persian, Russian, Chinese, and Albanian, French and English language. As you can see, we started step by step. So how the person enters and you say hello and then how to proceed, how to take an amnesis, how to make a checkup. Every step is here in these languages. On the right hand side, there are also pictograms. So if you don't have anything, you can show with your finger. This is the result of our work at Shingon border. We published and distributed these vocabularies for health workers. We also did in the past many workshops. Last year I would say after COVID everything stopped. And I'm still disappointed that we didn't refresh these workshops. So COVID stopped our attitudes, our mission to raise awareness of cultural differences in health workers groups. We need education of health workers in the future as I said, and primary care is the best place for do this because we are most accessible in comparison with hospitals. Of course, there are extreme other vulnerable groups, as I said, people with mental diseases, people who were abused, for example, in their route. So we have to get knowledge how to approach these people. So this is just a glimpse of my work in the past and I'm sorry that we didn't document more. After eight years now, I found it that we have to document our work at primary care because it can come back and it can help us in the future. So thank you for your invitation and I'm here to answer the questions. Thank you very, very much, Danika. That was fascinating. And in fact, all the presentations were fascinating. And it's good that you've been able to document this, Danika, at least in this webinar as well as in the publication that you did. We do have some questions and I think, Tanya, the first one is one that you would like to answer. At least a post to Joanna. Question saying generally in your experience, do children of Kaumatu or aged Maori individuals prefer to care for their aged parents themselves? Or would they prefer to sell their parents home so that they can then afford to go into residential care? Sure. So I guess there's lots of things going on in that question. The first I'd say is actually probably in most cases the older person's decision themselves, whether their house is sold, not necessarily their children's because, you know, we're still talking about people having capacity a lot of the time to make decisions like that. And I think that it's a complex situation. So the decision wouldn't just be about the financial thing as actually do we have the resources to be able to provide a really good quality level, you know, high quality level of care at home for this person, because that obviously has financial implications in itself. So, you know, for some people that might be at age residential care level, it could take six to seven people on a rotating system sort of schedule to care for that person well in their own home and to not be completely burnt out and just still be able to, you know, engage in things outside of the home. So I think it's it's tricky. It's not one, you know, you can't sort of say yes or no, certainly not. I think that if people are wanting to look after their family, they'll do that until they can't do that anymore. And then that, you know, the implications of selling the home would be have to be taken into consideration. Yeah, that makes that makes sense. Following up from that, there were a couple of questions in the Q&A that Hucky has already answered. But sort of about the financial implications because it's a private home you specified that they need to pay about 65 euros a day. Do you find that there's there are financial barriers to to people to to live in that type of residential care is that is that a struggle. Yes, for some people, it's a barrier, but for people from migrant backgrounds, non-western migrant, as they have many children, so they can participate each of them. So it's okay. But as we know, their pension they get from from the government. It's not so much. It's not enough because they should pay, I think, around 1,800 euros between those 802,000 euros and their pension. I think it's 1,300 or 1,400 euros. So in most cases, the children are helping their parents. And otherwise, it is also some good practice because they feel themselves guilty by placing their parents in a nursing home, but maybe by being a little bit. It's also good for them. They feel them good also. So we have another question also for Joanna about co-create. Oh, yes. Sorry, I was busily trying to type it in the chat. But we so we're always interested in collaboration internationally because I think everyone can learn from each other. So understanding what, you know, goes on in one place. So I've had lots of interesting ideas from both Danica and Haki today just listening into what's happening. But our centre is trying to promote people to work together. We're a transdisciplinary centre, so not just health, but in terms of addressing ageism in its broadest context. We have engineers, architects, housing, town planners, urban designers, IT, tech solutions, mathematicians, creative artists and practitioners. So we're sort of all sorts of people joining together to, I guess, tackle ageism and improve well-being with older people. So the other thing is that our centre really centres on older people and older people driving decisions for the research centre, how we do things, why we do things, what our research priorities are and how we might sort of solve issues that are raised. I see another interesting question for Haki around intimacy in the nursing home. Are there any specific actions undertaken for couples who would like to be intimate, things like double bits? Is that on your mind? Yes, we have also VIP rooms. So it's double rooms when we have more space and when there are couples who will sleep together in the same room, it's possible. And we have some of couples who are staying together, but we have also couples who don't want to stay together. So in a separate room, really, it exists also. I actually have one more for Danika, if I may, because I see that your work was absolutely very relevant in that huge migration wave or refugee wave, I have to say, in 2015, 2016. I think we see the same thing happening now when I look at the news, European migration, you see that there have been many lives lost at sea. It's sort of lost a lot of attention in the media, but it's still there are big migration waves. Do you have, have you done any further work on refugees, especially then related to older adults more recently after COVID? Because you mentioned that it was a bit of a struggle during COVID that it has sort of decreased or attention has decreased. Has that changed? I would like to see to make one local center for families at Logata, 100 kilometers from Ljubljana, that place is well organized, but in a zillum center of Ljubljana, which I visited for many times, because they found myself as most equipped with experiences. They didn't implement the recommendations. So the health care of those in a zillum is still not so well organized, I would say. And they didn't implement things which were suggested. So it's now eight years and the time is quite long. So I expected that they will do it. Now we have substantial problems because people are at a zillum are so numerous that some sleep outside they say, outside the building, which is not acceptable for me. So I'm sorry that they didn't hear that politician. So at one place more rural be organized quite well for families, but for other, we are not successful. And we have another question for you, Dona Curve, from an attendee who says, I've encountered quite a high suicide rate in rural or poor socioeconomic communities and higher mental health issues are likely. Do you notice this amongst your community? Mostly mostly we see mental health problems. And maybe a suggestion for Wunka. Young doctors and nurses are afraid of meet these complex problems. So they even don't want to go with their homes because they are afraid. And we have to equip them. So some people do they do not see a nurse or a doctor for more than a year, because they don't have transport, they are afraid. And it's, it's quite really a big problem as you mentioned in your question. That's really good. And it just raises the importance of the work that both the special interest group and and the working group are doing and Wunka generally to try and improve our quality of care for people. Tanya, I think we need to draw to a close now. Would you agree? Time flies. Thank you so much, Joanna, Haki and Danika for great presentations, very inspiring, I think. And as you said, Joanna, I think we can learn a lot from each other and from the projects that are happening in internationally in different countries and different approaches. So I hope this was an opportunity for the participants and then also for the attendees to learn from these projects. Once we have the recording, I'll share that with everyone who has registered for the webinar, but thank you so much and wish you a lovely day or even. Thank you everyone. Bye.


Now listen to Father Knows Best transcribes starring Robert Young as Father. Welcome to Springfield and another half-hour visit with the folks in the White Frame House on Maple Street.  Last week the Andersons journeyed to Grandpa's house in Toledo to dispose of some of their old belongings stored there. They disposed of them by dragging and shipping them all home to the White Frame House on Maple Street, where they're right now trying to figure out how to dispose of them. Right now Jim, along with Margaret and Bud, is on the back porch looking over a trunk full of his old school mementos. Like this. Listen to this, Margaret. I want to read you something. Jim, you're supposed to be sorting this stuff over, not reading all of it. You've been at that one trunk for hours. Well, just listen to this. You know how kids write stuff in each other's high school annuals? Yes, I know. Well here's one that really takes me back. Listen to this. To Jim, may our friendship endure through the long years ahead, through the ups as well as the downs. We'll fight shoulder to shoulder through the long game of life until death knocks us both out of bounds. Your pal, Arnie Johnson. Isn't that a wonderful sentiment? Who's Arnie Johnson? I don't know. I can't seem to place him. Well, that friendship certainly endured through the long game of life. Dad. Hardly got through the first inning. Dad, what is it, bud? These funny-looking pants, huh? Oh, for heaven's sakes. Bell-bottom trousers, oh no. I'm glad I didn't know you when you wore those. Well, they didn't look so funny, then. All the guys wore them. For a few weeks anyway. Well, can I have them? It looks like the moths have beaten you to it. But I wish you'd stop pawing through the trunk. You're getting everything mixed up. Mixed up? That mess? I'm trying to sort this stuff out and see what's worth keeping and what I want to throw away. Well, at the rate you're going, that's going to take the next ten years of your life. Is this big pile of stuff here what you're throwing away? No, no, no. I'm keeping that. The junk I'm throwing away is in this pile over here. What pile? There's nothing there. Huh? Oh. I guess you're right. It always happens whenever you sort out old stuff. You always wind up with more than you had when you started. Oh, listen to this, Margaret. It's the class prophecy in our annual. Get this. As we gaze into the misty clouds of the future, we see Broadway's newest star, Nancy Higginbottom, in her hour of triumph, tossing a rose from her bouquet into the box seat occupied by the distinguished Senator James Anderson. Senator? Gosh, Dad, were you a senator? Well, no. You see, this is just what they predicted we would turn out to be after we graduated. Boy, they sure missed the boat on you. Oh, I don't know. I just happened to go into the insurance business instead of politics. The point is I was highly respected. Who wrote that? Your old buddy, Arnie Johnson? No, it was probably written by, well, it ought to tell here. I imagine it was, well, I'll be done. J.A. I wrote it myself. Maybe you should have gone into politics, Senator.  Well, what's the matter with Kathy? Look at her kicking the garage. There's no telling what's wrong. Kathy, don't do that. She'll ruin your shoes. Then you're not able to knock over the garage. I don't care. Dog gone, dog gone. Well, come over here and tell us what's wrong. I don't want to tell. I was over at the playground and we were playing volleyball and we lost, dog gone. Now, Kip, that's no way to feel. If you're going to compete in games, you've got to be a good loser as well as a good winner. I don't care. You see, the idea of sportsmanship is based not on... Father. Betty, don't interrupt your father when he's giving a lecture. I'm not giving a lecture. I'm just trying to point out that good sportsmanship is not based so much on winning or losing, but on how you play the game. Do you play it hard and clean? Do you play it for the fun you get out of it and for the joy of competition? Those are the important things. Do you kids all understand that? Dad. Yes, bud. Did you wear these bell-bottom pants on the level? But we're talking about sportsmanship. Father. Oh, me. I might as well have saved my breath. Well, anyway, Kathy, next time you lose a game, the thing to do is congratulate the winners and tell them they played a good game. I think they cheated. Kathy, that's not the way to talk. You'd better go inside and wash your hands and face and think over what your father said very carefully. Okay. But just wait till we play those cheaters again. Father. What is it, Betty? Where can Ralph and I go this afternoon? Well, I don't know. Why ask me? Well, Ralph just got his car back from the repair shop and he wants to try out his new motor. Can't you just go for a drive in the country? It's a lovely day for it. Well, Ralph doesn't like to do that. He says when you're not driving to any place in particular, how do you know when you get there? Uh, yes. Ralph is very analytical. I can see that. Oh, I'll bet that's Ralph calling now. What shall I tell him? Oh, Ralph will think of some good analytical place to go. Hey, Dad, what's this? But I told you to quit pawing around in there. Look, Mom, a Max Senate bathing suit. That's not so Max Senate. That was regulation in those days. So don't act so smart. I'm not acting smart. I was just looking at it. Oh, I remember suits like that. My father had one just like it. Except his had a stripe around the bottom of the skirt. All right. It's still in pretty good shape. All it needs is a new button on the shoulder strap. I'll bet the girls took more than one look when they saw you strutting along the beach in that outfit. Look, you smart Alex, maybe you'd like to know I used to be quite a swimmer. As a matter of fact, I was on the swimming team when I was in college. Gee, were you really Dan?  We won the state intercollegiate swimming championship for two years straight. Collie, were you the star of the team? Well, I don't like to say I was exactly the star. Were you really on the team? What do you mean was I really on the team? For your information, I swam against Otto Biedler. What do you think of that? Who's Otto Biedler? Who's Otto Biedler? Yeah. Otto Biedler, after he left Aberdeen Normal and went to the university, became the national freestyle champion. That's all. Gosh. And two years later, he made the Olympic team. Were you on the Olympic team? Well, no. But that'll give you an idea by what a narrow margin I missed it. Oh gee, Dad. Tell me how you... Oh wait, there goes Joe Phillips down the alley. Hey Joe, Joe, I got something to tell you. My dad almost made the Olympic team. Don't go blabbing that all over. He beat Otto Biedler. He was the champ. Oh, me. Daddy. Let's see your hands, Kathy. Did you wash them? Uh-huh. Hmm. Did you use soap? Well, I was going to, but I didn't want to get the soap dirty. Oh, fine. Daddy, will you take me out to see the octopus? The what? He's a real live one, Daddy. A man-eating octopus. They got him out at the fair, out at the park. Is there another fair in town? Will you take me, Daddy? I'm pretty busy here, kitten. Still got a lot of stuff to sort out. He's only halfway through his high school annual. Will you take me, Daddy, huh? Will you, huh?  They never had an octopus before. Can't we go? Look, all we do is just get dusty and tired, and half sick from eating a lot of things that aren't good for us. Oh gosh, I never get to go any place. Not any place. Kathy, don't start that again. You get to go as many places as any girl you know. Probably more. Patty Davis went to the fair, and she saw the man-eating octopus twice. Well, I don't think Patty's life has been particularly enriched by that experience. Father, Ralph can't think of anywhere to go. Can't you think of someplace? Betty, I haven't time to map out your social itinerary. It's all I can do to... Wait a minute, I've got an idea. What is it? Well, Ralph, drive out to that fair at the park. Yeah, and see the octopus. What? And you can take Kathy with you. Oh, Father, you're so utterly marvel-ty. I'm what? You know that we don't want, you know who, T-A-G-G-I-N-G along. Why not? What's wrong with me? Who now, Betty? I think it would be very nice if you'd take Kathy out there. What a revolting idea. I'll tell Ralph, but I know he's got better sense than that. I'll go help you. Mother, don't let her follow me all over.  Well, let's see now. Where was I in this mess anyhow? You had just been elected senator. Oh, yes. Hey, Dad, Dad. Yes, son? Dad, you can beat Mr. Phillips, can't you? What are you talking about? Swimming. I was telling Joe about you being the star on the college team, and he claimed his dad could swim circles around you. Oh, I think George would need a pair of fairly speedy water wings to do that. That's what I said. So I told him you'd race his dad anywhere, anytime. You, uh, did? So Joe said, okay, how about this afternoon with the YMCA pool? He's over asking his dad right now. Will you do it, Dad? Well, uh, but I'm pretty busy right now. And the button is off his bathing suit. He doesn't wear that old thing. He's got good swimming trunks. How about it, Dad, this afternoon okay? Well, but maybe sometime when I'm not so busy. Gee, Dad, you're not afraid to race him, are you? Oh, no, no, of course not. That's not it at all. Okay, I'll go call him then. But, but, come back here. Oh, man. Jim, I don't think you ought to do a thing like that. What? You don't know how right you are. You're not in condition. It's not that. I'm in fair shape from golf. But, well, I just hate to let the boy down. After this build up is going to be a real blow to him to see his dad lose. Lose? But how could you? Weren't you the captain of the swimming team? I didn't say I was the captain. Well, star then. I didn't say that either. That was Bud's idea. Technically, I wasn't on the team. I was sort of the business manager. But you said you raced against that world champion, Eddie Boodler. Otto Biedler. Did you just make that up? Oh, no, no, that was the truth. But what happened was that our star got the mumps and they threw me in against him at the last minute. Then you did race him. For about the first three yards, yes. That was the last I ever saw of him. Well, you better just tell Bud all this. Gosh, I hate to do that. He's built me into such a hero. I've got to get out of it in some other way. I just can't let him down. Well, maybe George Phillips will have sense enough to refuse to do it. He's in no better condition than you are. It's all said, Dad, 230 at the Y. 230? Joe says his dad is raring to go. Uh-oh. Well, this is the silliest thing I've ever heard of. What do you mean silly? This is the chance I've been waiting for for years. Oh, Joe's always bragging about what a hot shot his dad is. I don't know. Boy, we'll show him, won't we, Dad? Yeah, sure. Bud, don't you think maybe 230 is too soon to swim after eating a heavy meal? But you haven't eaten a heavy meal, Dad. No, but I'm going to. A swimmer needs a lot of food. Where else, Father? Ralph's motor's missing again. I want to go, Daddy. This is the last day of it. It is? Well, by George, it looks like I'll have to take you there. What's this? Gosh, Bud, I'm afraid I'm going to have to postpone that race. But there's no other way out of it. You mean you're going to take her to the fair, let a little thing like that stop you? There's no way out of it, Bud. Much as I'd love to get in there and swim the legs off old George. Holy cow. Come on, we can all go to the fair and have a big time. Let's go in and get cleaned up. Octopus! Dad, you can't do this. It's all arranged. They'll be there waiting. That's right, isn't it? Margaret, will you call the Phillips and explain everything? I'd be more than happy to. You kids run on upstairs and change your clothes. I'd like to get away from here as quickly as possible. Oh, no! Can I ask Ralph to go with us? Sure, ask anybody. Dad, you can't do this. I know how you feel, Bud. But maybe we can arrange it some other time. After all, it might not hurt for me to get in a little practice first. You wouldn't want me to lose, would you? Oh, there's no chance of that. Well, you never can tell. After all, I am a little rusty and... Hello, who is this? Helen? Well, this is Margaret Anderson and I... What? Well, that's exactly what I was calling about. Yes, I think it's silly, too. But we don't have to worry because Jim can't make it. Tell them how disappointed I am. Jim is terribly disappointed, but he promised he'd take Kathy to the fair. And this is the last date. What? Oh, really? Well, I guess it could. Yes, that'll be just dandy. Yes, goodbye. What happened? I don't like the tone of your voice. Well, she said they all wanted to go to the fair, too. So young Joe suggested that you men could have your race out there in the park pool. Hooray! Isn't that keen, Dad? Oh, it couldn't be keener. The Andersons will be right back. Here in America, each of us is free to work in the place and calling of our choice. No man can tell us what job we must do. We are free to bargain collectively. We are free to contract about our own affairs, to own property, start an enterprise, and to profit from our own inventiveness. This is progress. The progress of a free people under a system which ensures the perpetuation of freedom. So, let's all boost the American economic system and strive to improve it even further. Remember, the better we produce, the better we live. Back in the bygone days when man first learned to make sounds, and then to turn those sounds into words, he thought he'd made a pretty handy discovery. But since that day, words have caused quite a few complications. Take Jim Anderson, for instance. He'd gladly pay a bonus if he could take back a few words he tossed off about his swimming ability. The simple remarks, which at the moment are causing repercussions at 607 Maple Street. Like this. Of all the ridiculous things two grown men out in a public pool in a public park having a race. Simply because I mentioned, just mentioned to Bud that I was once on the swimming team in college. Well, dear, if it's going to be so painful... I didn't say it was painful, but it can be darn embarrassing. How do you think I'll feel if I lose? But you were just telling the children that according to the rules of sportsmanship, it doesn't matter who wins or loses, if you do your best. That's George Phillips.  I'll bet anything he's pushing this idea just to make a monkey out of me. Hey, Mom, I can't find dead swimming trunks. Look in the drawer in the cedar closet. What are you getting my trunks for? You're going to wear them, aren't you? Well, I suppose... I think you wanted to swim in that off-the-shoulder number you wore in college. All right. Well, let's not make such a big fuss about everything. I'll be in the pool all of two minutes. What would you rather do, dear? Just wear a slacks and a sports shirt? Dead could be Mr. Phillips wearing overalls. Now, Bud, listen... I'll be back in a minute. I got to go call Hank Federer and Bodie Glyss. They'll want to come out to the park. That's what I want to talk to you about, Bud. I think it would be better if you didn't get too many of your friends out there this afternoon. Why not? Well, let's think of Mr. Phillips. You know, a lot of people... Joe's rounding up all his friends. Mr. Phillips doesn't mind. Oh. Well... Can we kind of hold it down, Bud? Boy, am I going to have to laugh on Joe? This is sure going to be a joke on him, huh, Dad? Uh... But... I got to go call Hank. Daddy, do octopuses make good pets? I don't know, kitten. We're going to see a 12-foot octopus at the fair, Bud. Yeah, I know.  Bud, please. Who's going to sock the beets off of who? Dad and Mr. Phillips are going to have a big swimming race out in the pool at the park. You are, Daddy. Listen, it's not a... Sure. Joe said his father could swim circles around Dad, and Dad challenged him. I did not. Will the octopus be in the pool with you, Daddy? No, kitten. Now just forget about it. Here are your trunks, Jim. Kathy, you'd better start getting dressed. Hello, Hank. Bud. Hey, get out to the park this afternoon, about 2 o'clock. Margaret, this thing's turning into a three-ring circus. Well, at least you'll be in the center ring. Daddy! Joe Phillips' dad and my dad are going to battle it out in the pool. Oh, for a Pete's sake. Bud! They're going to have a big race. Everybody's going to be there. Daddy! Jim, if you're worried about this... Who's worried? George Phillips was probably an Olympic champion. That's all. My dad's going to leave him like a speedboat. Margaret, can't you get Bud off that telephone? Daddy! What is it, Kathy? I've got a neat idea. I can get our class at school to come over. We can have a ruining section. Kathy, listen... Gee, maybe we could do cotton stunts and have pom-poms. Kathy, go upstairs now and get dressed. Well, anyway, daddy can beat Mr. Phillips. My daddy can do anything better than any daddy in the whole world. Oh, brother. Such faith. Margaret, do you realize the position this puts me in? What's going on? What's the excitement? There's no excitement, Princess. Just go right on doing what you're doing. Hank's getting the guys together. Father, what is this? Haven't you heard? Dad's going to take Mr. Phillips. Where's he taking him? All right, kids. We've carried this far enough. Old Joe thinks his dad is so great.  Well, dad's going to show him up, aren't you, dad? Bud and Betty, I think your father's getting a headache. Run along, now. Yes, let's all forget this foolishness. Forget it? When my father's going to swim against Mr. Phillips, I've got to call Ralph. Oh, no. He's on the swimming team. I'll get him to bring the coach along. Margaret, all I said was... I know, dear. I can't go through with this, Margaret. I know I'll lose, and the children will never get over it. George Phillips is practically a professional. I'll bet money on it. Well, maybe it'll rain. No such luck. Not a cloud in the sky. There's only one thing to do. I've got to go over and talk to George. What are you going to say to him, dear? I don't know. I'll buy him off or something. He'll probably laugh at me. He knows he's got me right over a barrel. Olympic swimmer. Hey, Jim! Huh? Oh, George! Hello. Glad I caught you, Jim. Before you got away. Well, I'm glad I caught you, too. Jim, I suppose you've heard about this swimming business that Joe and Butt dreamed up. Oh, yes, I heard something about it. As a matter of fact... Well, Jim, you know, this wasn't my idea. Kids, you know how they are. Yes, I know. I don't know why Joe ever started this in the first place. It's very embarrassing for me. Well... I'm not a swimmer, Jim. You're not? Oh, I can get around in the water, but I'm not in your league. Oh, well... I'm not very good. Really? What I came over to ask you, Jim, it's a real favor. Joe and the boys are going to be out there this afternoon watching us, and would you kind of take it easy, Jim, so I don't look too bad? Oh, sure, George. Don't worry about it. Everything will be all right. Oh, thanks, Jim. You don't know how much this means to me. Those kids are going to be out there watching their dad. I know. Mine are going to be there, too. Good luck, George. See you out there, Jim. How do you like that?  Margaret! What is it, dear? Gather the children. Let's all go out somewhere to lunch before we go to the park. Ma, you've certainly turned into a ray of sunshine. What happened? Oh, I just got the thinking. It's childish to get upset about this affair at the park this afternoon. Oh? What does it matter who wins or loses? You go out and do your best. That's what counts. Sportsmanship. Well, suddenly you seem to have it all figured out. Yes, sir. I guess there's one thing I'll never figure out, dear. What's that, honey? You. The Andersons will be back in a moment. America today is confronted with the task of defending itself against communistic aggression abroad and inflation at home. An explanation of how the American economic system operates has been prepared under the title of The Miracle of America. Now, this booklet has been endorsed by representatives of management, labor, and the public. It is yours without cost. Simply write to box 10, Times Square Station, New York City, and ask for The Miracle of America. Well, there's quite a crowd at Nickerson's Park this afternoon. Fair side shows, man-eating octopus. But the important scene of action right at the moment is over by the public swimming pool. Jim Anderson has just climbed out of the water, walked over to where Margaret is waiting, like this. Now, Jim, remember what you said at home. What a mean trick. Now relax, dear. Take it easy, he said. Give me a chance, he said. I gave him a chance, and look what happened. He beat me. Well, dear, he did his best to let you win. He couldn't swim any slower without sinking. Maybe he didn't do it on purpose, but what am I going to do, Margaret? How will I ever be able to face the children? Oh, I don't think it will bother them too much. What do you mean? They weren't even here for the race. They all went over to see the octopus. Oh, the things that happen to a father. Ladies and gentlemen, tonight we are honored to have as our special guest Mrs. Joseph C. Wenger, Public Relations Director of the California Federation of Women's Clubs. Mrs. Joseph C. Wenger. Thank you, Mr. Foreman. You know, every year, the General Federation of Women's Clubs gives an award to the outstanding radio and television programs. They give it in three separate categories. Adult, family and children. We're very happy to announce that this year, Father Knows Best with Robert Young was selected as the best in the family classification. We like to encourage better radio entertainment and we point with approval to this program as a wholesome symbol of a life in the American home. Our congratulations go to the cast of Father Knows Best to the National Broadcasting Company and to you, Mr. Young, for your excellent portrayal of father. Thank you, Mrs. Wenger. On behalf of my radio family and our behind-the-scenes relatives who help bring life in the Anderson family to the air each week, our most sincere thanks for this memorable award. Believe me, we'll all try to live up to it in the future. Join us again next week when we'll be back with Father Knows Best starring Robert Young as Jim Anderson. In our cast were Norma Jean Nielsen as Kathy, Ted Donaldson, Rhoda Williams, Gene Vanderpile, Charles Seal and William Foreman. Your announcer was Don Stanley. Father Knows Best, directed by Andrew C. Love was transcribed in Hollywood and written by Paul West and Roswell Rogers. For adventure tonight, it's Night Beat on NBC.


What's up everyone it's your girl Kenzie here from Layton Sports Cards and I am ripping 2021 Panini Flawless Football Hobby 1 box break number 21 left side serial number. All right, let me go ahead and show you the random results again. Again, Sam will be reading off who hits what as we go. So you'll know if you get a card or not. But again everyone, this is a left side serial number. So how that works is you would randomly assign a number on the random.org that you just saw. Any card pulled with the same left side serial number is yours. For example, if you pulled five you get any card numbered five of five, five of ten, five of fifteen, five of twenty, etc, etc. All right, here we go. Good luck. There are gem cards in here. I don't know if it was you who asked or someone on the stream the other night. The gem cards, remember like the gem logos by Layton Flawless Basketball. They are good thing that's not a random. Is it really not? Oh yeah. No, it's a serial number. Man, this is literally the perfect break to get a dual auto like that. Wow. So glad that was in this one. All right, we've got rookie one of ten, Diami Brown on the dual patch one spot. Spencer B. Spencer B with the Uno spot. Another one we don't have for random here. I'm liking. I like these serial number breaks. We've got another dual. We got Jamar Chase in Jalen Waddle, five of twenty. Thanks for subscribing, Matt. Five spot. Oh, Eddie C. Sorry. Eddie C. This one's cool. We've got two of twenty flawless flyers, Nikhil Harry. Got that Dan Dirted Dan.  I love the look of that. Two of twenty. We'll mag that. Oh, this one is sick. We've got two out of three. Patch Auto Matt Ryan. Boo. Dirted Dan. Back at it. Partial logo patch there. That is sick. Two out of three jersey number two. Oh, we'll mag that. Got book into your greats from the Saints. Ricky Williams. Twenty of twenty. Tom S. Tom S in the twenty spot. Got flawless. For the greatest, Marcus Allen, thirteen of fifteen. Sean K. Sean K getting the flawless flyers. Say that ten times fast. The flawless flyers from flawless. Peace. Then we've got Patch Auto, a little throwback here, Vikings, ten of fifteen. Chris Carter on the Distinguished. Ten spot again. Is Ryan B. Ryan B or D? Ryan B. Ryan B. I think there's only one Ryan, but I didn't hear you. There you go, Ryan. We're gonna go here. We've got Ruby, eleven of twenty. Packers, Devonte Adams, eleven spot. Phil K. Phil K. There you go. That comes with the diamond guarantee. Nice, Devonte. We've got nice patch here. Don't see too many patches that are encased. Eleven of twenty. Rookie Bengals. Jamar Chase. Phil K. Phil K again. There you go on the double jersey number there, right? Eleven. Number one, double jersey number. And last but certainly not least, this is the best case scenario of pulling this card, not having to split it with someone because it is a serial number break, so no random to be had. Three of twenty. Dual Auto Trevor Lawrence, Zach Wilson. Again, so glad. Well, obviously, like if this was a group break, we wouldn't random it, but you would either sell it and split or buy off the other buyer, but in this case, nope, going to the three spot. There you go, Kevin. Congrats again. That will do it for the first one box serial number. We've got some more of these coming up.


Hey guys, what's up, it's Andy. Just like in this video, you're gonna see these nice customers come in on a specific vehicle. Guess what? Due to inventory being so low, you're not always gonna have the right car. I'm gonna show you how to sell any customer the vehicles you have in stock so you don't get stuck on the order train. Better get ready for this next year with inventory being low, you're gonna have to learn how to sell what you have. This video is gonna change everything for you. And so. Whoa, whoa, whoa, whoa, whoa. Clap the room, I'm comin' through. They wanna see what I'm about. Yeah, I got skills, do it for the thrill. I'm on a pay-for-pout. What do people do? People get an idea, right? They get an itch. Can I say this? People have an idea, they get an itch. Now I'm gonna write on this whiteboard because I got ADD and I wanna follow a little process of what's in my head. Don't worry about what's on the whiteboard. People got an itch. They're at home. They wanna buy something, right? They're thinking about something. They've seen something they wanted or they're havin' a problem. Whatever it is. These ideas that they come up with or what they wanna buy, they're comin' up with these ideas at home. Look, no salesperson around. No salesperson. Were you there when they thought about buying something? No. They were on their own. Now watch this. Somebody's here. I got a hubby and a wife, right? See that? They're sittin' here, right? And they're wantin' to buy something. When they come into my store, who do they meet? Me. All right. Now I'm gonna say something. That person, that person is the deciding factor whether they buy anything or they buy nothing. Whether they buy what they want or they get influenced and persuaded to buy something else. This person, whoever that is, will decide and that's you. So I want you to think about yourself for a minute. If you're watchin' this, grab a little stick figure which is what I like to do and I like to think, hey, that's me, okay? Who can make the switch happen? Only that person. Listen, I'm gonna tell you guys something. Do you know what a closer is? A closer is somebody who's got a good attitude, who's alive, who's got swagger. Write down swagger. Write it down. Swagger, alive, energy, fun, good perspective. Write that down. Look, I'm gonna tell you something right now, right? Guy walks in, he says he wants something. This salesperson A over here knows he doesn't have it. He doesn't have swagger. He doesn't have a good attitude. He doesn't have a good perspective. He doesn't have a great mood going on about him. He's not gonna make a switch. It's not gonna happen, guys.  I'm a younger sales guy. I can give you a million examples, but let me give you another one. This guy named Bob Tamez walks out when I'm 20 years old. Shakes his old people's hands. They say we want a Buick Century. Bob, hey, you know that's the longest time we don't want to say Buick Century, right? All right, but I remember like it's yesterday because I was laughing so hard at this dilly mist. Hey guys, sorry to interrupt the video. Right now is the time to take yourself to a whole new level. Listen, the market is gonna demand you to get more skill right now than you've ever needed to have. And if you do, not only will you become great, but you're gonna make more money than you ever imagined, I would love to talk to you. Tell me what you need help with. Text me right now. If you see on the screen, my cell phone number is<PHONE_NUMBER>. Let me say that again.<PHONE_NUMBER>. Shoot me a text message. Tell me what you need help with. I'll reach out and call you. Let's take you to the next level. Let's get back to the video. And I see these blue hairs pulling up, right? These old people. And I'm like, whoa! Bob beats me, goes around the corner.  Man, that's my deal. Bob goes up, says hi to him, walks him out on the front line. They look at a couple of Buick Centuries. They're all three gold.   Won't take it, save my life.  Bob says, gosh, man, it's the only thing I got. Let's go inside and see if I don't have another one in the back that pull the old deal. Same thing you do. They go inside. Bob goes and says, guys, don't have anything else. Only got the gold ones. Sure, you wouldn't take gold if it was a great deal. Guy says, nope, hey, gold. Not buying gold. He's like, would you buy anything else? They said, nope, watch. These people came in to buy a car.  Bob's got a bad attitude. Bob doesn't have any swagger. Bob isn't having fun. Bob doesn't talk to the customers like he owns the world and he can do anything they want to do and he's got magical hands, okay? Bob's boring. All they want is something that Bob doesn't have because they don't like Bob. Bob is an order taker. He should be working at McDonald's. But guess what? We got some Bob's out there right now.  Am I acting like Bob? Or do I sound like Andy? I'm explaining something to you. I want you to write down three things. Number one, master the craft. Write it down. Number two, study the game. Write it down. Number three, study your industry. Write it down. Guys, if I made 700,000, I know some of you guys might get a little numb to hearing that. That is a very baby number. 700 grand as a salesperson in a bad economy because I did what? I studied the game. I mastered the craft and I studied the industry. Didn't have anybody great to study. When I sold, had a couple people I watched here and there.  How does a switch happen? I can give you the scenario right now and I will and I'll tell you how switches are made. But if you don't become alive, you're screwed. That lady, that husband right here that Bob was talking to, Bob gave him this card and he said, hey, listen, if I get another color, I'll call you. You know what happened?  Like, should I go?  I'm sorry, it's Bob's first day, right? He didn't know we had a couple other ones in the back. Guys, come on inside for two seconds. Let me pull it around for you. They're like, oh my gosh, okay, guess what? I'm already cooler than Bob right up the gate. That's what happens. I run out there, I grab the gold one, right? The one they didn't want. And I grabbed it, I pulled it around the building and I re-pulled it up front. I gotta say, guys, you got an obvious day dinner. Check this out. Look at this. I said it's sterling silver, like the ice silver. The ones everybody wants, we never got. Just came off the truck. The lady walks out and she goes, I love it. I can't believe we found the one we were looking for. You know who she was looking for? Me, not Bob. Bob's dead. Bob acted like he was dead. And Bob wasn't selling nobody, nothing that day. How many of you right now, if we ended this video, we didn't cover a damn thing except this.  Have some certainty in yourself. When I told that lady, she could help me to stay dinner. I can't believe this just showed up. Do you see my heart, do you see good vibes coming? It's like literally, can you see good vibes? No, but you can feel them. It's like they were just moving through the customer's body because I felt a certain way about the deal, the card, what they should do. So I made them feel that same way. That's persuading. I say this all the time. You know what a closer is?  Do you hear what he just said? No, a closer's a person that when they walk out, you know they're a closer because they close you on who they are right when they meet you. Hey guys, what's going on, man? Welcome to the store. Beautiful family, my goodness. How did I get so lucky to meet you guys? Number one, welcome to my home. Number two, get ready to be served at the highest level today. I'm gonna take great care of you guys. You remind me of my family. Guys, I'm gonna say this. In some of you, this may seem a little surreal. You're like, nobody acts that way, no? No, one percenters do, okay? You thought today we were gonna be talking about the other 99% of the world. 99% of the world is looking for a close. Today they watched this video and they thought Andy Elliott was gonna teach him a little close about how to close a deal.  Listen, dude, I'm gonna say this right now, okay? You better be training. You better be learning and studying and learning your word tracks, closing negotiations, rejection handling, how to be deadly on the phone. You better be doing all of it. Listen, there's skill on this heart. Trust me, I'm a skilled assassin, but I'm gonna say something to you. The way I feel about everything that I do makes what I say so powerful. When you say something, can someone feel the heart on your words? Write it down. Say, when I speak, do people feel the passion and the heart that I have for them and what I'm saying? Is it there? Yes or no? Listen, you can lie to yourself forever.  Guess what? I'm gonna sponge you guys.  I'm gonna say this, what about you?  You've been unlocking every day, seriously? I know this, I know you're walking to a world where 99% of the people are like a coffin dead. And if you were to walk in like this, you would look a little bit silly. Guys, you don't look silly.  You know what? You gotta be so different and so good that you demand the attention of the world. Demand it, okay? And I'm telling you this, it's so easy. It's a switch. You say, look, I believe there's another level of me and my customers aren't getting it. So when someone comes in and they're like, I need a four wheel drive truck, four wheel drive truck. When they were sitting at home, like what does that even mean?  I'm like, beautiful, man, hey, no big deal. Let me ask you this, how often do you use a four wheel drive, how often? Guy's like, well, I don't know, use it, I don't know, once a year, twice a year. I say, cool, man, how long do you plan on giving the truck? Guy's like, I don't know, four years, five years. I'm like, okay, cool, man, well, four wheel drive is about five grand more money. So obviously every time you push the buttons, it's costing you about 500 bucks. Am I right? Right, right, right. Let me ask you a question. The truck you have now is a 2015. Would you agree it's an older truck? Yes, and would you agree times have changed? Yes, back in 2015, you had to have a four wheel drive. You had to, but can I ask you a question?  So if you're in bad weather, you're not gonna get stuck. Which one? Swamps, get stuck. A or B, which one? Guy says, well, I ain't driving in swamps, I'm driving in stuck. I don't wanna get stuck. Cool, man, gotcha. Listen, back in 2015, you had to buy a four wheel drive. You had to, you know why? Because these newer trucks that are two wheel drive, I don't have a four wheel drive, guys, understand that, I've got a two wheel drive. I'm making the shift over to a two wheel drive. In 2020 times have changed, people changed, things have changed. That same driving that you did before that you had to have a two wheel, a four wheel drive on, that you had to pay an additional five grand on, a hundred dollars higher in payment, and five hundred dollars every time you pressed a button. These newer trucks having a two wheel drive trash you control or what? Well, one wheel slips, the other wheel will walk and keep it for fish-telling. It's got deposit track where you don't have to buy a four wheel drive unless you're in a swamp and you just said you weren't.  Guys like, yeah, I wanna save the dough. Cool, then let's look at this one, plus gas mileage is gonna be cheaper and you'll save on your insurance. That wouldn't make you mad, would it? Guys like now, I'm not looking at that. Cool, man. You see, manufacturers are getting better, things are changing. Who's the expert? Who's the expert? You are. Let's talk about two things. Let's wrap this up. I'm not gonna take forever because the longer I talk, the more you'll forget about what I've already talked about. Swagger, okay? Swagger, that's it. Confidence, baby. Where's your confidence?  Some of you guys won't change because you are embarrassed to change next to the people that are around you. Knock it off. Knock it freaking off, okay? That's what you need to do.  Guys, become alive. I believe in every single one of you, every one of you. And all I wanna tell you to do is this. Recreate, recreate. If somebody's watching this right now, if you want help and you feel like you were getting in your own way, you got a mentality block and you don't know how to grow, you don't know how to change, the thing that I'm saying to you right now is speaking to you but you don't know how to get there. I want you to do me a favor. Sean, put your cell phone number in here. We can set up a call with them, okay?  Sean's gonna drop his cell phone in there, copy and paste it, send the text, say, hey, I wanna set up a five minute call, okay? I wanna set up a five minute call. But listen to me, okay? If you don't wanna change, nothing will change. I'm just telling you the truth. Sean's number's in the comments right now. If you don't wanna change, nothing will change. Guys, my mentors in life are people that have gone where I wanna go. I hope today's video helped you grow. I hope it helped you decide and see what switching a customer looks like. Number one, from the objection handling side, I know there's multiple scenarios. You guys can probably give me thousands of them, okay? But let's talk about this. Let's say I gave you the answer to all the things you needed to do. If you're not the guy I'm telling you, you gotta be when you're making the switch, the stuff isn't gonna work. Now, by the way, what I'm saying to you right now is a skill. It's a skill.  And I can teach you how to do it.


Hey guys, welcome to the 30 paintings and 30 days project. If you choose to join me on the 30 paintings and 30 days journey, I hope that you do share and tag me and post like on social media and stuff, maybe film some videos, tag me in the description, something like that. I am kind of excited about the project. I do do daily drawing. I don't necessarily do daily painting, but making a daily practice out of something like this encourages you to get better at it, encourages you to work it into your daily routine or weekly routine. It also is a way to use up supplies. So if that's your goal, maybe you don't wanna do 30 paintings in 30 days, but you wanna do 30 collages in 30 days. That works too. So let me know, let's get to painting and I'll see you out there. Okay guys, we are onto painting number 23. I have my inspiration book out open over there. I've got a page that is inspired by some cactus images and those kind of colors. And we of course are ready to go. I'm gonna, no, you know what? I'm gonna leave the plate and we're gonna just, cause you know, why not challenge myself even more than normal? Cause I'm insane. All right, we are gonna start, of course with doing something with the background, I'm going to grab some cobalt blue out of the floral palette, put some, I'm not gonna cover the whole background this time. I'm just gonna cover some of it. This cobalt blue might overpower what we wanna put in the foreground, but I also want it to look like it's kind of a cloudy-ish, not completely stark blue sky in the background. So I am just dabbing the paint on and using the paint and or water to just push the color around until I get a suggestive shape for the background that I like. Now we're gonna give it a dry. Okay, so now we're gonna go in with some greens. And I think we're gonna start with Jane Davenport's Gemini and of course, mix it with what's on here. And we are gonna just sort of suggest a cactus shape, put a little paint and then add a little water and have the pigment go in the direction we want without losing most of those edges. Looking at the photo that I have next to me for inspiration, making sure I don't completely lose track of what I'm doing, which I can do sometimes. I'm gonna switch to a round brush and think it might be a little easier. I'm gonna grab some more of Gemini while this is wet, add Gemini as my highlight color, two parts of the cactus. I'm gonna go in with water spirit and darken up some of the edges. I'm barely, barely touching my brush to the paper. Again, no digging any holes to China. You don't need to do that. I mean, you can do that. That's a look in and of itself, but I think to get the look y'all probably want, you don't need to do that. Then we can go in and soften a few of those lines with water. You have to work kind of fast. Otherwise, don't put so many lines down. You don't want the paint to dry before you get in there and do your softening if that's what you wanna do. I wanna add sort of a pink, like sometimes cactuses have these pink flowers at the top. I'm gonna add a little bit of Frida, which is a dark red, okay? And then we're gonna give that a dry. Okay, we're gonna go in with, okay, we're gonna go in with some of the neutral tint. I'm gonna mix it with the greens on the palette, the thorns and so just put little Xs. I'm gonna take a little bit of gouache, not gouache. I'm sorry, a little bit of titanium white. This is kind of a gouache color. It's a very opaque color. This is an M gram tube. We used it in another video. I'm gonna use it to some of the highlights. I didn't get enough out of the tube, I need more. All that noise is my husband, sorry. Okay, before it dries too much, I'm gonna get a damp brush and that's pretty cute. All right, let's close that tube back up and let's see what that looks like. There we go, painting number 23. We have finished this journal now, so we will be back with painting number 24 in a new book and I'll see you in that video. How's that for today's painting? I hope you enjoyed the process and if you want instruction on the painting, you need to be over on Patreon. They are gonna get the talking version here on YouTube. You're just gonna get the speed food through version, sorry. If you'd like to support the free content here on Facebook or in the, here on Facebook, holy cow. If you'd like to support the free content here on YouTube or over in the Facebook art groups, I certainly would appreciate that. You can of course join Patreon. We do have YouTube membership here for a small fee and also I have an Etsy shop and I have PayPal tip jar and all that stuff. So check out the video description. Relevant links will also be down there and yeah, don't forget the most important things.  Do share your work with me. I would love to see what you're doing. That's it for now. See you later. Bye guys.


To wake up America, I'm Alex Kramer. It's now time to get you caught up with some rapid reactions. Well, Black Lives Matter is now backing Jussie Smollett. Now, the Empire actor is, of course, currently on trial for allegedly staging a hate crime attack, a claim that he's repeatedly denied. Now, Black Lives Matter posting a statement this week saying, quote, in our commitment to abolition, we can never believe police, especially the Chicago Police Department over Jussie Smollett, a black man who has been courageously present, visible, and vocal in a struggle for black freedom. Smollett, who was charged with six felony counts of disorderly conduct, claims that two men yelled anti-gay racist remarks at him and hit him in Chicago back in 2019. Now, users taking it to Twitter to rebuke this, saying, quote, BLM supports Jussie Smollett because they say they can never trust the police, even though the police had nothing to do with this hoax. This is why many people do not take these clowns serious. Others resurfacing President Biden's tweet the day of the alleged attack, where he said in part, quote, what happened today to Jussie Smollett must never be tolerated in this country. We are with you, Jussie. Others calling this tweet detached from reality, and jurors in the Jussie Smollett case began deliberating yesterday and are set to resume this morning. Allison, TW, it's just, we thought this was a shut and closed case. Now, it's just, it's still shocking that people are still completely supporting. Yeah, we'll see. Yeah, we'll see, because the jury deliberating, they're supposed to maybe come with a verdict tomorrow. We'll see what happens. Yeah, we will. All right, thank you so much, Allison. Got it. All right, well, meantime, the U.S. market's closed up for a third day in a row, and while yesterday's gains were not as strong as earlier in the week, it does seem like investors are feeling a bit more positive about the Omicron variants. Joining us now to talk about the markets and more, the founder and owner of the stock swoosh, LLC, Melissa Arma. Welcome back to Wake Up America, Melissa. Let's start with the Pfizer in the news that the booster shot of its vaccine can improve protection for Omicron. Is this the news investors needed to feel more confident in your opinion? Well, for the last two days in the markets rally, but we're down this morning. And the who came out yesterday and said, it's too early to tell really how this will affect you overall pandemic. In fact, they kind of had a tone that was slightly negative. So I was surprised about that. And we sold up a little bit then last night and we're down this morning. So I think in this type of environment where you have so many new variants coming out and nobody really knows what's going to cover what as far as the boosters go and the vaccine overall. I think that the market is going to continue to be volatile up some days down other days. You have to look at your overall outlook. If you're in the market long term, we're probably going to hold the uptrend. I don't think we have a massive sell off like we had in March of 2020, even if something happens with this new variant going into 2022. Yeah, it doesn't make sense. All right, I want to talk about jobs now. US job opening numbers were released and they increased over 400,000 in October to 11 million. However, the latest numbers also show less people are quitting their jobs. What do you make of this? Well, the new number comes out for the week this morning at 8.30, where they have the weekly unemployment claims. And if it doesn't hit, the market probably is going to sell off today. I think the biggest problem with the unemployment is that we're not motivating people enough to go back to work. While it's great that less people are quitting their jobs, we still have so many job openings in the country. And the fact is that everybody's got to get back to work. We need close to full employment like we had under President Trump before COVID hit in order for things to function normally. If you've ever been a person where you've tried to call or get somebody on the phone or pay a bill right now, you're on hold for two, three hours with some of these major corporations. They don't have everybody back to work. And I think another big problem is here in New York City, we have a lot of companies that are still allowing people to work from home. And that could continue. You've had big corporations like Google come out and say, listen, we're on the fence. You can stay at home and continue to work from home even in 2022. And I think that's a problem for big cities like New York. You need people to come back. You need people to get back to work. I think it affects the consumer. And that's a problem. And that's one of the reasons I just want to say this really quickly, why inflation is up. So the Fed is trying to combat what we're seeing right now with inflation. And when it rates into 2022, but the problem is that if we don't get supply chains back, if we don't have people back to work to make all the products that we all buy and serve as consumers, then prices are not going to go down. No matter what the Fed does, no matter how much they increase interest rates, it's really not going to help the problem. And instead- Let me jump in here. I want to ask you very quickly because you bring up some really good points. I mean, for investors, what's some positivity? What's a positive sign that we can look for as it relates to the economy? And how do we as just the average citizen, what are some good things that we can anticipate happening probably over the next six months with the market? Well, the 2022 midterms are coming up next year. That's what we're talking about. That's what we'll see the positive sign. Yeah, that things can change. And also, we're one year into President Biden and he's got three more years and he's out. Probably, I don't think he get re-elected at this point, given the backdrop of the economy. And I'm not sure even if he's going to actually run again. So those are two positive things. The other positive thing, like I said, is that if you have retirement funds, if you have a 401k in the market, I think the market holds the uptrend and that's good. The market's been running up all year, so that's positive. But the problem is day-to-day, people want to see more money in their paycheck, which they're getting because wages have risen, but they're spending more on things and that's the problem. My suggestion to people is to try to pick up extra work, a part-time job if you need more money. I know it's hard to run the holidays, but the fact is that people got to get ahead. And I think right now in this economy, when things are costing so much more, it's tougher people to see that. You're gonna have to work maybe a little bit harder right now. I know no one wants to hear that, but that's their reality. And there's plenty of jobs out there for people if they want to pick up an extra 15, 20 hours a week on part-time income. People don't want to spend less. I heard the briefed segment about gas. People want to buy food, they want to buy gas. They don't want to buy less food. Melissa, great job. You bring up such a good point. Thank you, but we're really close on time. Thank you so much, Melissa. Arma, we appreciate it. Thank you. Of course, plenty more to come.