Welcome to Learn English Live. This is Tuesday, right?  Now, it may not be Tuesday where you are. It might already be Wednesday morning for you really early. So let's see who is here in the chat. Take a look here. We have Dwee. Great to see you. Hello, Anna. Nice to see you as well. We have some wonderful channel supporters here. Some channel members. Gertrude. Hello, Gertie. Great to see you. So let's see here. Layla. Hello, Layla. I am doing well today. I am finally feeling better. Yeah, finally feeling better. So thank you so much for asking. Today's lesson is going to be about English conversations and emotions. So we're gonna, I'm going to ask you some questions that may be a little challenging for you. Not because of the English part of things, but just because they're going to be questions that will make you think about some situations you have experienced in the past that may have been emotional for you. Ah, hello, Monica. How are you? It's nice to see you. Okay, so let's see. How is everyone feeling today? Since we're talking about emotions in today's lesson, please type in the chat and let me know. How are you feeling today? I'm not talking about physically. I'm talking about how are you feeling emotionally today?  Let's take a look and see how everyone's feeling today. I am feeling well today. I am feeling encouraged by some positive, positive things that have happened during my day today. So let's see how others are feeling. I'm waiting anxiously. Vashuta, hello, Vashuta. Great to see you. Welcome to Learn English Live. So let me know, everyone, how you are feeling today. Let's see. I hope you guys can hear me. Okay, so Layla, I feel good, but a few days ago, I didn't feel good. Oh, Joe, it's great to see you. Welcome, Joe. I'm feeling better and better every day. Wonderful. So today's conversation is about emotions. So I'm not talking about are you, I'm sorry. Chika, stop. My dog Chika is so naughty. She's chewing on my husband's shoes. Chika, come here. Do you wanna come say hello? She's my mascot in my classroom, right? Come here, Chika, come on. Here she comes, guys. Okay, so animals are very good for our emotional health, right?  So I'm feeling enthusiastic because my daughter got a job today. Gertie, don't forget to use your article. Mariana, I'm feeling a little bit disappointed, but fine. Elmer, hello. Welcome to Learn English Live tonight. We are talking about emotions and how we can support one another by using specific words and sentences during emotional conversations. So let's go ahead and get started with the lesson today. I'm sorry, you're feeling a little disappointed. Monica, I hope that maybe your spirits will improve as the week moves on closer to the weekend. So in this lesson, we will type answers in the chat. So I'm going to present a question and I would like for you to answer the question in the chat, okay? I will help if there are words that we're not sure about. So let's begin. When has your personal bias led to a wrong choice? When has your personal bias led to a wrong choice? I'm wondering if we need some help on the word bias. We can look up that word if we're not sure what the word bias means. When has your personal bias led to a wrong choice? Good, Gertie, great. Great correction. So type in the chat, let me know if you have questions. Do you understand the question? Do you have an example? Type your response. Okay, Joe, that's perfect. If you don't understand the question, I will, ah, so, ah, I'm looking now. I apologize, let me fix it. I will fix it right now, thank you. We'll fix it. When has your personal your, there we go. Now you can see it. When has your personal bias led to a wrong choice? So we will look up what the word bias means, right? I think that's the first problem. We need to look up the word bias, so let's go ahead and go to our, again, my favorite dictionary, and this is due to Robin, is the Oxford Learners' Dictionary, so let's check up bias. What does bias mean? So we have bias, which means a strong feeling in favor of or against one group of people or one side of an argument, in an argument, often not based on fair judgment. So I will put this in the, I'll put this on a slide for us. So we will be able to understand it. Let's just take a look at this example. Okay, so here is the definition of bias. Hey, Jonathan, great to see you. Saul, nice to see you here as well. So bias is a strong feeling in favor of or against one group of people. Let me fix this since it's still not, make it a little bit smaller. So bias, the definition of bias is a strong feeling in favor of or against one group of people or one side in an argument, often not based on fair judgment. So going back to our question, when has, excuse me, when has your personal bias led to a wrong choice?  Okay, we'll talk about that in a minute. So if you are biased against people from a certain country, you can make wrong choices. So for example, we talked about okay, so I live in the state of Illinois and a common theme is that people from Illinois will say, people from the south are hicks, hicks. Hick is a word that means there's someone who is uneducated. They don't, they don't do things that are interesting. They live in the country and they eat wild animals that they kill and it's a negative term, a hick is a negative term. Now, is that true? No, there are many people who live in the southern states of the United States who are very talented, educated people and they are not hicks. So if I met someone from Texas and I said, oh, they're from the south, they're a hick, well, guess what? Maybe I'm missing out on knowing an amazing person because my personal bias got in the way. So when has your personal bias, your beliefs about people or places, when has it led to a wrong choice? This also has to do with racism, being racist and sexist, biased towards people from different races, biased towards people who practice certain religions, biased towards people from certain countries, when has your personal bias led to a wrong choice? Does anyone have any examples? So my friend is from Ecuador and he has made comments about people from Venezuela. He says that Ecuadorians think that all Venezuelans are criminals. Well, that's not true. He has a personal bias towards people from Venezuela. So I'm gonna wait and see if anyone has any comments about a time you have made a bad decision, a bad choice because you had a personal bias. So love Kumar, great response. You're saying usually I avoid personal bias when I am treating people, when I'm dealing with other people. So Leila, have you ever met someone and maybe they practice a different religion than you do? So you don't want to have a conversation with them? So Elmer says in Texas, we call small towns a one horse town. Means there isn't much going on there.  That is your personal bias, okay? Let's see if we have any other responses. I need to plug in my phone, my battery is low. I'm gonna have to get my charger. Okay, so Joe, do you have any times or Jonathan, have you ever made a wrong choice in maybe in business because of a personal bias? Let me know. So the saying don't judge a book by its cover is a great idiom, which means don't judge something based on the way it looks, right? You never know what that person will be like on the inside. Okay, I think we're gonna go ahead and move on to the next question, which is not quite as challenging. Okay, so Leila says in the past, I made a wrong choice towards some people. But now I try to avoid this feeling. So I'm going to, going to, we're gonna add something here. Escape, we're gonna add a slide here. Incorrect, Leila's sentence. So in the past, I made a wrong choice towards some people, wrong choice towards some people, but now I try to avoid this feeling, okay? So Anna, this question is meaning have your personal thoughts about people based on their race, religion, gender ever made you get to where you made a bad decision? Gertrude, I had an idea that New York City is a noisy and dirty city and I have been there and for me, New York is an amazing city. So that is a great explanation of she had a personal bias thinking New York City was a dirty place that was noisy and she changed her mind when she visited because she learned it's an amazing city. M7MD not eating Indian food because I hate Indian movies.  That is fantastic, I love it. And Gertrude says it is an amazing city, yes. And their food is awesome and they actually make great films. Yes, I agree. Vashuda, when I was watching a show, I thought the opposite team, when I was watching a show, I thought the opposite team was playing without cheating. Actually, they were cheating, but I was biased because it was my favorite team. Awesome, guys, we're getting there. These are great responses. Saw one. Yes, you think one bad cop makes all cops bad. Let's fix that. You think one bad cop, you think one bad cop makes all cops bad. Good, excellent. Okay, guys, let's go on to this. When have your instincts let you down? Hello, Arnold, great to see you. Thanks for hopping in the class. When have your instincts let you down? So, Mohamed, okay. Arnold, great to see you. Layla, yes. When you judge about something without any proof of that specific situation or person. So, when have your instincts let you down? Ah, Mohamed, great. Well, Mohamed, I enjoy your answer. That was great. When have your instincts let you down? Hey, Pasha, I need to get my son to give me my, to get something charging. Hey, Pasha, okay, we'll look up the meaning of instincts. We can do that. Let's look it up. So, instinct is a noun that means a natural quality that makes people and animals tend to behave in a particular way using the knowledge and abilities that they were born with rather than thought or training. So, I will get this and we'll put it in the lesson. So, turn your slide. Instincts. So, an example of this would be a mother's instinct is to know when their child is getting sick. A mother's instinct. We can look at our child and know they are getting sick. So, I hope this helps you, Layla. Instincts. A natural quality that makes people and animals tend to behave in a particular way using the knowledge and abilities that they were born with rather than thought or training. So, for example, when a cat and a dog often have a natural instinct to not like one another. Right? Cats and dogs. Rats and cats are enemies. They have a natural instinct. Cats want to chase and eat the rat. That's a natural instinct. So, let's take a look. When have your instincts let you down? So, has there been an instance where you have this gut feeling that you need to do something a certain way but your instinct was wrong? Your instincts. So, Elmer. Yes, love Kumar. Yes, instincts are typically something you're born with. It is innate. It is internal. It is a part of your genetic makeup. But it can also be, you can have this feeling and think, ooh, I have this really strong feeling that I need to do something today but it can be a wrong instinct. The day that you bought a lottery ticket and you lost all your money. When you fall in love with anyone, let your heart and mind fall in love and not your instincts first. Whoa, that is a great statement, Solwin. No, Gertie, sixth sense is definitely something different. Instincts has something to do more with animal behavior and we are animals, right? So, we have an instinct if we see a baby crying, the instinct is to want to pick up the baby and help the baby feel better. Yes, sometimes our instincts will tell us that we want to choose a certain mate, right? Because there is a physical attraction but they're not the right person for us. So in that instance, we need to get to know that person better. Sometimes if I meet with strangers, yes. So that is an instinct, okay? We get an instinct of, ooh, this person may be dangerous. Okay, I need to listen to that instinct to keep myself safe. I have an instinct of being simple, okay? So let's move on and let's talk about how do you comfort others? How do you comfort others? How do you comfort others? I'm gonna take a drink. So I just talked about the baby and the baby crying. So here's an example, right? So I have my baby and when the baby is crying, I'm going to rock the baby. This is an instinct that I have. It's my instinct to rock the baby. Layla says, when I see someone poor, I want to help that person. So that's how you want to comfort them. You want to help them. Ah, Monica, that is awesome. A smile can be so comforting to someone when they are in a difficult situation. I love that idea. And so I also wanna share with you, I have a smile for you. So a smile can be very comforting to many people, right? A smile, that's great. So Dwi, I will be patient. I will be patient. So love, you comfort others by helping them. I will be patient with them. Being patient can be very difficult, right? It's difficult to be patient, isn't it, Pasha? Yeah. What are you cooking? Crispitos. Crispitos, hmm. How do you comfort others, Pasha? Will you come over here and talk in the camera? Pasha is going to share how he comforts others. How do you comfort others? Well, if it's... Come over in the camera, they can't see you. How do you comfort others, this camera, right here?  Can you look at the camera by telling them it's gonna be all right, and what else? And just that, and if it's my friends, we just, you know, tell jokes. Tell jokes to help them... You know, calm down. Okay. So what do I do that helps you be comforted when you are upset? You sing if you're just checking up on me. What if you're upset? What helps you feel better when you're upset? A hug? Well, then give me a hug. Are you upset? No. So physical touch can be very comforting for our family members, right? I talk and listen to the person. I try to do something that makes others feel happy as much as I can. Excellent. So we comfort people in a variety of ways. If it's a stranger, maybe we'll do what Monica suggested and just give them a smile, right? As Pasha said, tell someone, it's gonna be okay. Calm down. Although sometimes when someone tells me to calm down, that makes me mad. Don't tell me to calm down. But yes, to help someone feel comforted. Does anyone else have something that they would do or say? And Pasha, he is, he responds to being told it's gonna be okay, let's just calm down and then having a hug will help him too. Also, he is empathetic to others, which we're gonna learn what that means. Oh, I know, Gertie, you cannot comfort your patients by hugging them because of COVID. That is really hard. At my school, I teach very young children. And so it was often that we will hug the children because it helps them feel better and now we can't hug them and it is very difficult to not hug small children when they are crying and upset. It goes against my instincts. Okay, so we're going to move on because I wanna get to empathy, but let's talk about this. Oh, Arnold, that is so kind. If someone really is feeling cold, if someone is feeling really cold, if someone is feeling really cold, I'll give them a jacket to feel comfort. So if someone, I'm gonna try and type this, if someone is feeling really cold, I'll give them a jacket to feel comfort or comfortable to feel comfortable. I have my Spanish keyboard on. Okay, Elmer, well, sometimes when someone's telling, don't worry about everything, it's going to be all right. Yes, that is something. So is that what you do? How do you deal with negative emotions? So class, how do you deal with negative emotions? So negative emotions. So happiness is a positive emotion. It's a positive emotion. Negative emotions would be things like scared. That's a negative emotion. Maybe, maybe it's positive at times, being sad. So being upset and crying, that's a negative emotion. How do you deal with negative emotions? So saw one, compliments by listening, enlightening situations. We're gonna talk about words we can use to help comfort others in just a moment. Vashuta, I comfort kids by playing with them and by giving my time to them. Yes, so with small children, it's very different. We need to get down on their level. Playing with them, spending time with them is often very helpful. If a child is upset, I will often say how they're feeling to them because they may not be able to. I'll say, oh, you are very sad. It makes you sad when Billy takes your toy. I will put into words how they're feeling. Dwi, I have to calm down myself. Well, Dwi, how do you calm down? What do you do to calm down? Layla says, when I have negative emotions, I try to do something that makes me a little, especially when I feel sad. I think you missed a word there, Layla. Can you rephrase your sentence, please? Joe says, stop and count to 10. That is a great technique. When you get really angry, stop, breathe in through your nose and out through your mouth. That will slow down your heart rate and help you to calm down and handle your emotions. Layla, I also want to cry. So crying can be a positive response to a negative emotion. Crying can help you feel better. I'm trying to think how I deal with negative emotions. So Gertie deals with negative emotions by listening to music and dancing. Those are great ways to handle. Those are positive ways to handle emotions. Elmer likes to be alone and breathe. Elmer, you don't, not breathe. Unless you're going to create more children, breathe deep and let it go. This is when a typing error can be very funny. Some people will use sex as a way to cope with negative emotions as well. You definitely forget about things for a little bit. Tika, I usually, Tika, thank you for being a channel member. I usually clean my room or anything to keep myself busy. Cleaning, a lot of people will clean when they are having negative emotions. It's a positive way to calm down. Dwi, while my students can't sit down properly and are naughty, I will say to them with nice words and give them a smile too and then help them sit down. Yes, sorry. I think my husband is home and the dogs are barking. Okay, so great. So now we're going to talk about empathetic statements. Okay? Ah, let's look at what Solwin is saying first. Tell someone there's a light at the end of the tunnel. There's a light at the end of the tunnel. Look at the whole picture. Look at the whole picture, not plural. Look at the whole forest rather, look at the forest rather than the trees to deal with negative emotions. So Solwin is saying, try to find the positive in a situation. Try to not think of just the things that are bad. Try to think about the things that are good. All good suggestions. So empathetic statements and responses show that you understand or want to understand. Let me fix this. So we'll fix this. Empathetic statements. Let's see if that fixes it. Oh my goodness, Tika. You changed your job just to watch this? That is really thoughtful. Empathetic statements and responses show that you understand or want to try and understand. I need to fix that. That is that you understand or want to try and understand. So we're gonna talk about being empathetic to others. Solwin says, stop, think, and act. So empathy, an example of empathy is being able to take the perspective of someone else. Take the perspective of someone else. So put yourself in the other person's shoes. Take their perspective. Young children cannot do this. They cannot take the perspective of others. So for example, an example, so exercising, yes, exercising Solwin is one of the best ways to cope or handle negative emotions. If someone is having difficulty emotionally and they tell you how they feel, you can say, I'm sorry that this happened to you. This is a statement you can use to show them that you are wanting to try and help. You want to be empathetic to how they feel. You want to try and understand how they feel. I'm sorry that this happened to you. So that's one statement that you can use. So here is another statement. So let's say that Dwee, one of Dwee's students says, Johnny broke my toy. Dwee could say, that would upset me too. If Johnny broke my toy, I would be upset too. So here is another statement you could use. If someone is telling you, they're really upset. So Tika's sharing about a previous job took my time a lot and I got burnt out, burnt out. So we'd use this. I got burnt out during my work there. I slept late, so sleeping a lot is something that sometimes people do when they are having a hard time with their emotions. I didn't feel happy for a few months. It was so, it was so negative. We don't use much. It was so negative. I had a negative experience there. So you don't work there any longer. Tika, quitting that job was a good thing for your mental health. In some cases, Layla says, in some cases, we really don't know what we should do, what we should do to help others, especially with people who we love. In this case, I feel disappointed. It can be frustrating when we can't do anything to help someone who is upset. But by using some of these sentences, it can maybe help them see that you want to understand. And sometimes just someone listening is extremely helpful. That would upset me too. So then we have this. This would be a great sentence to use if someone told you something they did that was not a good thing. So, for example, if Callie came home from school and said, mom, I cheated on my test. I cheated on my test. Well, of course, I would be very upset with her and disappointed, but an empathetic statement would be, I want to thank you for being so open and honest with me, even though I would be angry, right? But I can tell her, thank you for being honest about what you did. So these are some statements you can make to help people understand that you want to try to help. And here is another statement we could use to help people feel supported. It sounds like you had a very stressful time. So for this last sentence, I would like to do our imitation technique. So for those of you who are new to learning the imitation technique with me, there are three steps to the imitation technique. Step one, you read the sentence and listen while the native speaker reads it. They're on top of the dryer. So here we go. I am going to read the sentence and you listen. It sounds like you had a very stressful time. Okay, so that was step one. That is the listen and read. Step two, the step two is imitation. So again, I am going to read the sentence. You are going to imitate the sentence right after me. You are going to try to imitate the tone of my emotions, the rhythm of my speech, the stress of what words I put emphasis on. You're going to try to pause the same places where I pause, all of those things. So let's do step two, imitation. You are going to repeat after me. Here we go. Ready? It sounds like you had a very stressful time. Okay, and for the third step of the imitation technique, we are going to do what's called shadowing. And with shadowing, you are going to try to say the sentence at the same time as me, okay? So we're going to say this sentence together and try to use the same rhythm, rate, melody, stress, pauses, all of those things. Okay? All right guys, we can do it. So let's take a deep breath. Okay, I will count down from three to one and then we'll start. Here we go. Three, two, one. It sounds like you had a very stressful time. Okay, how did it go guys? How was it? We can try it again. I'm going to get a drink first. So before we do this one more time, Layla says, yes, you are right for me. If someone says positive words, I feel better. So a lot of it has to do with people don't always want us to fix their problems. Often people just want someone to listen and to support them when they have a problem or when they are having difficult emotions. So Elmer says it went well. Let's try it one more time, okay guys? I know you can do it, okay? Here we go. Three, two, one. It sounds like you had a very stressful time. Got to take the deep breath, didn't I? Dwee. Okay. Okay Layla, so I want you to go back and watch the lesson, look up those words that you weren't sure about, that we talked about. These are new words. But what I hope you take from this lesson guys is that you can listen to someone else and hopefully be empathetic to them and use some of these sentences. Like it sounds like that was difficult for you or I would be upset too if that happened to me. Things like that. Okay guys, so I hope you all, or you could say I am on your side. I'm on your side. So Layla, I'm on your side. I want you to do well. Okay, we made it to the end of our lesson guys. I will take any questions that you have before we sign off. Good Joe, that's what shadowing, the shadowing and imitation technique are all about. They are to help a non-native speaker feel the rhythm that is used and the emotional tone and the melody that is used when a native speaker is speaking. If you would like to do more lessons with the imitation technique, please check out my personal YouTube channel which is Learn English with Sherry. Learn English with Sherry. And I have some speaking lessons there already. I filmed the third lesson today for that channel and I will be editing that and posting it soon. Does anyone else have any other questions? I really want to be a good person who can help others. Who can help others when I can. Oh, I'm so glad. Thank you so much everyone for coming to today's lesson and you are great for being here. Tika, it was nice to meet you. You are welcome. I hope that you guys have a wonderful week and you can do it. Keep practicing. I'll see you next week. Goodbye everyone.


From theCUBE Studios in Palo Alto in Boston, connecting with thought leaders all around the world, this is a CUBE Conversation. Hello everyone, welcome to this CUBE Conversation. I'm John Furrier, host of theCUBE in our Palo Alto studios. We're here with our quarantine crew, doing all the remote interviews, getting all the stories that matter. Got a great guest, Catelyn Gordon, Vice President of Product Marketing at Dell Technologies. Catelyn, CUBE alumni, welcome back remotely. We didn't make it to Dell Technology, we always got moved to the fall. We'll see you, certainly virtually, but thank you for coming on remotely, appreciate it. Thank you so much for having me again. It's great to be here. So storage is on the upswing, we're seeing a lot of activity. We're going to talk about data protection specifically, but first I want to find out what's going on with you guys. There's been some changes in your organization within Dell. Can you take a minute to explain what they are? Yeah, absolutely. You know, what we found is certainly a lot of our conversations in the storage space end up talking about data protection and data protection, talking about storage. And what we've decided to do is actually really bring those parts of the business together. So specifically now I've been in the storage business for a few years, spent a long time in data protection before that. So now we brought the gang back together and we've got storage and data protection really brought together as an organization all the way for engineering and product marketing, product management really help us collaborate and be really attack problems for customers cohesively. So we're really early days here, but it's exciting. We've been really busy on the storage side and we've got some exciting things come in here on the data protection side as well. I want to get your thoughts because you know, almost every interview I do in the past four months, it's just doesn't stop. It's COVID impact. It's one of those things and we've talked about data protection. I've had so many great conversations, you know, continuous operations, non-disruptive operations. You couldn't ask for more disruption than people being asked to work at home. So it's caused some IT departments like wait a minute we got to read, you know this is something that we didn't see coming. Business still needs to go on. So I want to get your thoughts of seeing cloud obviously become highlighted in this pandemic. That's obviously impacting the data protection. What's going on in the data protection front on your side? Because obviously cloud is showing everyone, hey, I can use modern technologies in the cloud but I still got to do my business. I still got to protect my data. What's going on? Yeah, I mean, absolutely. I think we've seen a lot accelerate with this whole situation we're all in with the global pandemic, with the challenges that all businesses and people are having. A lot of digital transformation has been compressed, right? It would have taken people years but now they've been forced to do that in months. Things like containers are really exploding and the requirement to protect Kubernetes is really something that we know more and more having conversations about cyber ransomware has really unfortunately only accelerated in this increasingly digital world that we're now all exclusively living in. So cyber resiliency has become a lot more important conversation and that being able to protect data certainly on-prem but also across multiple public clouds and having that consistent experience is probably more important than it's ever been before as well. So it's really just put the accelerant on a lot of conversations that we were having before and now they've become even more important. Talk about the innovations around the protect product. You got the power protect. It's agile. There's been some developments. What's the new additions? What's being highlighted? What are the key features? Yeah, so it's actually a pretty exciting month for us here. Power Protect Data Manager has been in the market for a full year. So believe it or not, full year. And again, as you mentioned, Agile development. So it was introduced a year ago. We've had a number of enhancements over that year in the space of adding workloads, our cloud integration. We've added cloud DR to both Azure and AWS. You have three click failover, two click failback, really simple cloud disaster recovery, the availability and AWS marketplace for in cloud data protection. We have now as well, we have integration with our cyber recovery solution. So again, that ransomware protection and recovery is an important part as well as a number of enhancements for supporting additional workloads. SAP HANA, Microsoft Exchange. We have broad workload support. We've really, really enhanced that a lot. And then most recently, just this month, we now have a brand new data protection, Power Protect Data Manager offer, which includes all of our cloud capabilities, all inclusive available in a subscription. So again, as we talk about the way not only people are using their data protection solutions, but how they're consuming and purchasing that, we've really transformed also now the way that people will be purchasing that. That's awesome. Congratulations, subscription is the format people want. And Amazon marketplace that shows they can consume if you're an Amazon customer, you just go in the marketplace, you get it. That's awesome. Congratulations, that's the way the world wants to consume. So that's awesome news. The thing that I want to get your thoughts on, and you've obviously been busy, the cyber recovery and the resilience piece you mentioned, can you talk about that? Because we're hearing a lot more that work at home is not going to be more permanent, more permanent in the sense of, as we come out of the pandemic, people say, hey, I can be productive at home. So you're going to see the at home, not just a, here's some, here's some extra expense for your bandwidth. It's going to be more thought through. There's going to be more cyber attacks, just the attacks just on the COVID scams alone or has been a problem, personal level. But from a business standpoint, I got to have a VPN. I got to have my connections. I got to be secure. How do you guys look at that? Because organizations are putting a focus on it. Yeah, absolutely. I mean, cyber resiliency is something we've focused on actually for a number of years and it started in the obvious places, right? The banks of the world, the financial institutions, the healthcare organizations, where they always had to have data really protected and they were kind of some of the more early targets. But now we've seen ransomware and these digital attacks really get worse and worse. I think all businesses, including our own, are really ramping up to make sure that we are protecting in every way we can. And from our data protection portfolio, we have a fully air-gapped solution. So you have that protection and it does two things. It first helps mitigate against the attack in the first place by actually being able to do full content scanning to detect if an attack has happened. And just as importantly, if an attack happens, being able to quickly in an automated way recover from that attack. I think it's something that we are really finding our entire sales team is having conversations about. It's no longer focused on the financial institutions of the world. It's every organization. And a lot of people really appreciate that we've come with that expertise and that knowledge to be able to help them prevent and then unfortunately in many cases recover from these attacks. To me it's table stakes. I would agree with you. Question I have for you on that. Can you talk about the speed piece because one of the speed to recover has always been a big feature. Now with the at home situation, does that, how does that play into how you guys would have been on that speed to recovery aspect of that? Can you share some thoughts on that? Yeah, and it's specifically with cyber because we have a fully air gap solution and it's in a secure enclave. That recovery is automated and it's all within that secure enclave. So you have that security, you have the confidence and you have the speed of that recovery. So it's really important the way we've implemented that it's not attack on to an existing. It's truly a fully secure enclave, a full air gap solution so that you can recover quickly but just as importantly, you can recover securely as well. You know, one of the quotes that's been kicked around in the industry is in the past two months we've seen more digital transformation than the past two years. And I think that's rightfully articulated because of COVID and you're seeing all the warts and scabs out there and the infrastructure where there was investments lacking. The ones that made the right investments were doing well and it becomes around cloud native, some of the things you guys saw with your success with agility. What is going on with a container based architecture? Because that to me is becoming one of those things where it's accelerating development teams at the same time providing some of those business values that people have to keep the lights on for. So what do you guys look at that? How do you look at this container architecture? What specifically in the portfolio you guys have to address that? Yeah, absolutely. I think containers we found accelerating in the past couple of years and then in the past few months is a huge, huge requirement. And although we didn't think so pretty recently containers are part of production applications. They need to be stored, persistent storage on the storage side but they probably even more critically and urgently they need to be protected. We've done a number of integrations and work specifically with VMware to be able to support Kubernetes and being able to support those workloads and protect Kubernetes workload. A lot of advanced integration being able to protect and recover those clusters natively and having that deep integration with VMware as well as other distributions as well. Cause we have really found that containers are exploding. The ecosystem is obviously very much evolving but we are really keeping up with the bleeding edge of that to ensure that as these cloud native applications are developed that the containers are truly being protected just as physical applications of past have been, right? We need to make sure that certainly VMs but even more importantly those containers alongside are being protected. I've always been a big fan of containers and certainly Kubernetes that keeps the legacy alive and until you can transition the new in and the old and sometimes they can work together. With that I want to get your thoughts specifically around this idea of technical debt. A lot of customers we talk to say, hey, I want more end to end. I want some cloud native. I got to have the versatility. I got to have the agility and the speed. I got to be multi-cloud. So multi-clouds on the horizon, certainly hybrids today. I don't want my infrastructure to be the technical debt for tomorrow. That's the question that comes up. How do you answer that and how do you talk to that specifically? Yeah, it's interesting you bring that up especially in the storage side too. We've been talking about that a lot. That was a pretty centralized message about how we architected PowerStore and it's pretty central to everything that we're designing is that investment with our Dell EMC infrastructure with Dell Technologies is investing for what you need today but more importantly is going to bring you into the future. And what we have with PowerProtect Data Manager is something that is rooted in the innovation and the proven architecture to provide support for all these broad workloads and all of these broad clouds but also be able to protect these new modern cloud native applications and help you bridge that gap in your own environment. So you have that. And even just as important as supporting modern applications is that support for multiple clouds, right? AWS and Azure, we think we all know that that technical debt can also come in the form of being locked into a single public cloud. You need that flexibility to be able to leverage that public cloud of choice whether it's for disaster recovery, backup to cloud, long-term retention to cloud. Having that flexibility is also just as important part of that equation as it is for your on-prem investments as well. Well, congratulations on the data protection and the product front on having the bright mix. Having that certainly is going to be key as the buying cycles start to ramp up again. I want to get back to the business because I'll check on the technology. Congratulations, I love cloud native. You know that to buy us but check on the technology business model. You mentioned subscriptions. So can you talk about the trend on your customer side to move from capex to op-ex because if you go cloud, the consumption will be subscription there'll be more operating expenses. How does that impact the IT budgets? How do you guys align there? What's your answer to that? Can you explain? Yeah, absolutely. We announced late last year so in the fall of last year our Dell Technology on Demand family and that's really our effort to focus more on our cloud like experience and consumption and product offerings. And part of that is our subscription. I know pay as you go model. And what we've found and you know I'd love your perspective on this as well is that the moving from capex to op-ex has been a conversation and certainly when it comes to infrastructure there's been some set of customers over the past 12 months that had them moving in that direction. We're seeing that accelerate certainly in the infrastructure place space but as we all know software is where that's already pretty well established. As I think you said, that's table stakes. So we've seen that that's really the methodology both from our standpoint and our customers, our partners is when we're selling software that's gotta be really on a subscription basis. So that's why obviously with PowerProtect Data Manager it makes all the sense in the world to really focus there. And that's really part of our bigger initiative overall to move towards more of these consumption based as a service, op-ex models for our customers. Yeah, I'm glad you brought that up I'd love to share my opinion because I do have an opinion on this and one of the things that's coming out of some of the COVID interviews with the practitioners and the customers and the insiders is it's a developer led market. So cloud native we've been talking about for years and certainly happened but as the pandemic has shown people are going to be coming out of this they have to have a growth stretch they got to have the foundational product sets and technologies in place but the customers your customers have to have a growth stretch they got to refactor they got to look at what they want to double down and kind of what they want to cut back some things are pretty obvious now what not to do. So it's clear that some lines of sight around certain things but it's developer led the applications are going to drive value of the business and so I'm seeing the alignment between that trend of developer led with a flex of consumption based resource. So yeah, you get the foundational services and then hey if the app's successful you're still in business. I mean people are really worried about even you know making sure they come out of this not on a downward trajectory. They want to be on an upward trajectory that's a really key thing for your reaction. Yeah, I mean that really resonates I think it's you know and we look at just to go back to the technology a little because you know I never can resist is if you look at even just PowerProtect Data Manager one of the things that's so important is that we have built that to be both controllable by the application end users so they can do their own protection but then have that centralized view and that being able to have that consolidated centralized management of data from a single console for IT. I think that gets to the now the next level with developers is we need to enable developers as seamlessly as possible in their own language to be able to protect to be able to store data so IT can feel good about it but we have to be able to enable them in the way that they are needing to develop these applications as quickly as possible and from an IT perspective that means being able to do that on-prem or even do that in the cloud so that we can keep all of those policies in place and keep that centralized governance but really support the acceleration and the digital transformation that those folks are driving so I think it really it makes a lot of sense and it really resonates with our product strategy. I think it's going to be a slew of new applications are going to need to have all kinds of the strategies built in countermeasures recovery all new things are going to emerge so you guys certainly will be certainly more busy than ever. I want to get your product kind of view on something while I got you here because I think this is kind of key as you look at your portfolio, you mentioned the tech and the tech of all the features that you have what are the few that resonate the most? I mean it's classic product markings. I mean everyone wants to know we got all these features which is great. Which ones do you say Caitlin are jumping out right now that are resonating the most because sometimes it's a feature that might not be that heavy tech or it's something that's really differentiated but the customers will glob onto a key features. What are some of the things that you're seeing that are rising to the top in terms of the feature set? Yeah and it's not the speeds and feeds of yesterday, right? And I think this more broadly across storage and data protection is what we're finding. The speeds and feeds are good and some people do want to have that conversation but we've gotten to a point from a technology from an industry standpoint that we're able to meet latency the bandwidth with the throughputs that people need. What's more interesting and is more compelling and important to the business is how can you help me change the way I'm running my data center and interoperate with the cloud and therefore change the way I'm running my business and some of the pieces that come in there is automation. I think automation within systems, two systems across the enterprise, across edge and cloud that is so incredibly critical. The AI that we're building into platforms the integration with whether it's VMware based with VRO whether it's Ansible modules, the intelligence in this idea of having an autonomous data center that then has that connectivity to cloud and interoperate then also with the edge is so incredibly compelling. And again, not just for the large enterprises but more and more for smaller ones because in this world we need to help our customers have their data center run itself as much as possible and whatever does require administration is as simple as possible. We've all gotten used to technology being as simple as our smartphones. This consumerization of IT has really changed the requirement of what people think simple means. So the things that you don't necessarily think about and we don't necessarily market even that actively about how important the number of clicks and the user interface and the seamless transition to products as well as automation is so critical. And I think the other ones we've already hit on right integration with multiple public clouds that flexibility support for containers and Kubernetes and deep VMware integration are increasingly critical. And I think someone who's been in product marketing for 15 years, I couldn't be happier that our conversations have kind of moved off of speeds and feeds and into these much more compelling and business centric conversations because I think we can add a lot more value to the business that way. It also shows the strategic nature you mentioned, Edge, these new environments. It's a multi-environment environment that you have to have built products for. So it's not so much how fast packets are moving back and forth or this or that. It's really about the business value. Yeah, it's about the business value, the locality, the value of the data. It's really all about the data and how we can help our customers better manage that for also locations but do that in a very, very simple way. But the requirement for what simple really means has really raised the bar on that and we're going to continue to push ourselves and challenge ourselves on that as well. Okay, then I'll give you the final word. Talk about choice. Choice has always been a big part of what you guys have offered customers, Dell Technologies, that's great storage. In this day and age, what does that mean for customers? What does choice mean? Yeah, I think it's a delicate balance and we've gone through quite a transformation over the past couple of years here and this summer was an exciting one for many reasons but we just recently completed that full simplification of our portfolio and we have our full portfolio of power solutions all the way from PowerMax to Power Vault, PowerStore, PowerStale, PowerFlex and of course, the one we talked about today, PowerProtect, we now have that all in market and I bring that up because that is our simple portfolio to give customers best in class products across all of these different categories and the fact that we have that choice but we've simplified that choice down to as few choices as possible kind of back to what we were just talking about. It's critical that we have solutions that meet the requirements of all of our different customers but also that we don't give them more than that, that we need to give them choices that will meet their needs but also not give them so many choices that it's overwhelming. You don't want to be the cheesecake factory and not be able to choose what you want. You need to just be able to choose from what the options that really make sense and that's why I think it's really exciting now as we move into the second half of this year and look into next. We have that portfolio now and we can focus on which is the right combination of solutions for you. During the pandemic, people are reading a book doing a hobby, you guys are updating your product portfolio. Congratulations on all the hard work. Caitlin, Gordon, vice president of product. Great to see you. Thank you for spending the time and giving us an update on the data protection stuff. And again, congratulations for being so productive during a tough time and stay safe. Thank you. Thank you. Thanks for having me. Good to see you. Okay, this is the CUBE coverage with Dell Technologies. Caitlin, Gordon, vice president of product market. Give us the breakdown. Very productive for them during this time and again, companies want a growth strategy when they come out of the pandemic. More than ever, infrastructure has to enable the software for the new solutions. This is the CUBE coverage. I'm John Ferrier. Thanks for watching.


Greetings, Lanningtons! I am checking in with an insight which will hopefully aid you in your quest for enlightenment and glory, your quest for excellence. So perhaps you have heard me say this before, that it's easier to train every day than it is to train four days a week. Why is this? Yes, because you build a routine and you create a momentum. Now as you see in the title of this fine video, Momentum is king. When you get the momentum, when you have worked up a momentum, it's like a blessing from above and you should use it as much as possible. So for me personally, I have a certain momentum in regard to esoteric literature. So that's why you've seen me post a lot of book reviews, which hopefully you read. If you don't you're missing out and I'm sorry to say that you will not make it if you don't read my book reviews. I'm just keeping it straight with you. You need to do it. Okay, I'm joking. You don't need to do it if you don't find them interesting, but if you are interested in these matters, then I definitely recommend you to read it. So I'm talking about esoteric or spiritual matters now. I do of course review other books as well, but what I'm doing now is that I have built up a momentum when it comes to a certain type of books. So we can say esoteric, spiritual, magical, metaphysical, whatever we shall call it. Religious traditions, whatever you want to call it. So I have built a momentum and I'm keeping at it until I until the momentum changes into, perhaps I start making more videos later on, but I want to keep this momentum. That's why I have posted a lot of book reviews and I will continue to do so. Then I will perhaps get into a good momentum of making videos or whatever. Same thing when it comes to training. Now, of course, it's almost middle of April and everyone should be in a good shape for summer. That is something you you're worth it. You are worth. You owe it to yourself to be in a good shape for summer so you can enjoy life a bit more. I will get into a truly great shape. I'm saying it now, so I'm accountable to myself and you all. So I will be in a great shape for summer and I will now, the priority is for me to create a momentum where I really really get into the gym lifestyle as it were. Again, I posted the other day that I was struck down by the bbonic plague, but now I'm back at it and now I created that momentum that will see me through all summer so I can get into a great shape. So that is momentum. When you build a momentum, you ride the energy, ride the wave you get from whichever source that gifts you this momentum. So momentum is king. Of course, habits and routines are also king. Now, another thing when we're talking about learning things or getting really into a certain path is that you should bombard your mind. So as of late, if you have read my book reviews, you've seen that I have bombarded my mind with this type of material and this has enabled me to gain a deeper understanding of it. And now when I look back at books I read a year ago, they make more sense now because I've bombarded my mind with similar books that broaden my perspective a bit. So the more you get into it, the better. Now, I made a video a while back saying that I would start learning German or to better my German rather. I've done the same thing here. I'm just bombarding my mind with it and not necessarily much either, but it has to be frequent. I do read something in German every day, so I try to keep it fresh all the time. I try to bombard my mind with the material at hand. So if you want to get into something, view it in that sense that you want to bombard yourself, you want to bombard your mind with whatever material it might be and then eventually it will start making sense. So if you also, if you start getting into perhaps reading Julius Evole or some more esoteric books, it might not make a lot of sense at first, but as you continue to read, as you continue to bombard your mind, the teachings, they will make sense after a while. And you can view it as a puzzle as well, that you put in pieces all the time and for each piece, each book you read, you get a better picture to understand it. So anyway, that was my take now. So if you wonder why I've posted so many book reviews and why I will continue to do so, it's because I have a momentum and it's because I bombard my mind with certain material which I can then, you know, make videos on and make podcasts on and stuff like that. So it's a good investment. It's a good nice feel. It's a good nice energy that I have at the moment and then of course the other energy that I will make the most out of is when the when the May energy hits, then I always need, I always feel the urge to get into a great shape. So yeah, I will post the sig later to highlight and emphasize the wisdom and validity of my teachings. Looking absolutely juicy even now. Good times, good times. Thank you for watching and shout out to everyone who enjoys the book reviews. X, X, so boom!