فشرف بل اشتغالي بالعلم ولا تبغي به ما عشت يا دا دا دا لا وياله من شراف عظيمي الحمد لله رب العالمين له الحمد للحسن والثناء الجميل وأشد أن لا إله إلا الله وحده لا شريك له يقول الحق وهو يهدي السبيل وأشد أن سيدنا ونبينا محمد صلى الله عليه وعلى آله وأصحابه والتابعين لهم بإحسان إلى يوم الدين أما بعد my beloved brothers and sisters والله الحمد والمنا praises to Allah alone we thank him and we also send salutation on his prophet Muhammad صلى الله عليه وسلم we've completed the first article of faith الإيمان بالله and now insha'Allah we're going to move on to the second article of faith that without it a person is not a believer you are not allowed to disbelieve in the angels and it is a pillar from the pillars of the iman الله تبارك وتعالى he says in the Quran ومن يكفر بالله وملايكته وكتبه ورسله واليوم الآخر فقد ظل ظلالا بعيدا in that verse الله تبارك وتعالى he tells us ومن يكفر بالله anyone who disbelieves in Allah وملايكته and his angels and at the ending what did he say فقد ظل ظلالا بعيدا that that person has become misguided a very serious misguidance he's a disbeliever because in the beginning ومن يكفر who disbelieves in Allah so you're not allowed to disbelieve in Allah nor are you allowed to disbelieve in the angels so insha'Allah وتعالى as you can see on the board I've written these points insha'Allah وتعالى the first one is what's in the middle and that is لا يتجا وز we are not allowed to surpass we are not allowed to avoid and leave off في التعليف when it comes to the definition of the angels بهم القرآن والسنة we're not allowed to go against the Quran and the sunnah in other words if you want to speak about the angels who are they? what are they? you have to go to the Quran and the sunnah the reason is because the angels are as we're going to define later علم غيبي they are an unseen universe لم نشاهدهم we never saw them ولا نغيرا and they also don't have anything so we can resemble them too so all of these things that you watch on television and you see on television they are not a correct portray of the angels because we don't know how they look and they have nothing that we can compare them to so it's an unseen world so the only place in which we can find the reality of the angels and what they are and is from the Quran and the sunnah and we're going to take that now insha'Allah وتعالى what the Quran and the sunnah has told us about the angels once I do that بإذن الله الكريم I'm going to be speaking about these two starting with this one and then insha'Allah وتعالى making this the second point بإذن الله الكريم so first of all let me speak about or let me define what the angels are as I said the definition of the angels is as follows they are an علم علم علم غيبي فهم علم غيبي they are a universe that is unseen none of us have actually seen it لم نشاهدهم none of us have seen them وليس لهم ندير and they have nothing for us to compare them to their reason لذلك فهذا ليس يمكن لنا to know them and to understand them إلا عن طريق الكتاب والسُنَّة إكسفت through the book of Allah and the sunnah of the messenger صلى الله عليه وسلم now what did the Quran and the sunnah tell us regarding the angels number one the first one that the Quran and the sunnah has told us regarding the angels is the first thing it's told us is that they are روحانيون the first thing that the Quran and the sunnah has indicated to us is that they have a soul as الله تعالى he says فأرسلنا إليها إليها روحانا فتمثل لها بشرا سوية the angels they have are one number one number two الله تعالى created them but الله تعالى created them من نور light the second thing that we know about the angels is خلقهم الله وعز وجل that Allah created them من نوره من نوره from light as الله سبحانه و تعالى he says خلقات الملائكة من نور that the angels are created from light the Hadith is collected by means صحيح that light that's here is a light created by الله تعالى Allah created that light also the third thing that we know about them is لا يأكلون ولا يشربون the third way is they don't eat ولا يشربون and they do not drink as الله تعالى he says ولا قد جاءت رسولنا our messengers they came to they came to with glad tidings قالوا سلامة peace on you قال السلام فما لبث أن جاء بعجل time did not go by until he came with what a piece of large amount of meat he placed it in front in front of them and when the prophet saw that their hand was not going to that direction he was in a state of fear he was also what this is not an act they used to have a concept which is if a person didn't eat your food it was as though they were bringing you bad news it was a war you wouldn't turn down a person's food so Allah tells us in the ayah that the angels they didn't push their hands forward to eat the food because the angels they don't eat they do not eat based on that verse the fourth thing that we know from them is what they are what we also know is they are they are what they are very big in their creation and they are very strong and they are large as the messengers صلى الله عليه وسلم he said I was permitted to narrate to you to inform you about an angel from the angels who are those who are carrying the throne of Allah and the prophet told us بين الشحم أدره the flap of his wing from his ayah from his ayah to his shoulders the prophet صلى الله عليه وسلم he told us it's a what it's a distance of 700 years 700 years just between the shoulder and the ears and that shows us what that shows to us how great and how big these angels of الله سبحانه وتعالى are the other thing that we know of them is number 5 is that الله تبارك وتعالى he created them beautiful الله تبارك وتعالى he created them in a very beautiful form as الله تبارك وتعالى ذو مرة فاستوى and as we know ذو مرة means man that in Hassan their appearance is just amazing and beautiful they are very beautiful وردالكة الله تبارك وتعالى he said about the women who came together of nebula yusuf and they were cutting their fingers off when they saw the beauty of nebula yusuf عليه الصلاة والسلام الله تبارك وتعالى he said ما هذا بشارع إن هذا إلا ملك كريم this man is not a normal human being he is an angel he is an angel so the reason why they refer to him as an angel is because the angels are a creation who are beautiful so they are beautiful the other thing that we know about them which is number 6 is that they have lot what we know about them is الله تبارك وتعالى he says to us in the Quran الله تبارك وتعالى he is the one who made جاعل الملائكة رسولا أولي أجنحة مثنى وثلاثة ورباع الله made سبحانه وتعالى for the angels wings أجنحة wings مثنى 2 وثلاثة and 3 ورباع and 4 and also other characteristics that have been told to us the fact that they come down الله تبارك وتعالى he told us that الله also told us سبحانه وتعالى they are here and they see الله told us that سبحانه وتعالى and etc so those are the definition of the Quran and the Sunnah regarding the angels now we have the definition of the angels that they are an they are an عالم غيبي our universe that we've not seen okay an unseen universe and also there is nothing for us to compare them to because we don't know them what we also know is that the way to know the angels is through what through the Kitab and the Sunnah and no other way when we look at the Quran and the Sunnah from the things that it tells us are these 6 and of course many others but these are from those things in which the Quran and the Sunnah tell us regarding the angels so now we finish this point which is having understanding of the angels is through the Quran and the Sunnah and these are the points in which a slave can find out and understand the angels and don't worry I will be speaking about إن شاء الله وتعالى maybe in this session in this class or maybe another class إن شاء الله وتعالى I will be speaking about what effect should it have on you believing the angels how should that affect your heart and your iman and without a doubt إن شاء الله وتعالى we will be speaking about إن شاء الله وتعالى believing in the angels believing in the angels is of two types an iman which is مجمل a belief which is general generic comprehensive and a more detailed belief which is إيمان المفصل is more of a detailed belief إن شاء الله وتعالى I will explain what the difference is إن شاء الله وتعالى let's go to الإيمان المجمل إيمان المجمل means that you believe in the existence of the angels and this belief which is الإيمان المجمل is the قدر is the limit if you don't come with that much you're a disbeliever you are a disbeliever if you don't believe that the angels exist and you say I don't believe that then you're a disbeliever you're a kafir because you go against the ayat that I mentioned the verse of Allah he says وَلَقَدْ أَرْسَنَّا رُسُلَنَا we sent our prophet what? إبراهيمة بالبشراء قالوا السلام قالوا السلام فما لبث أن جاء بإحجل حنيد فلما رأى إيديهم لا تصل إليه نكراهم so this is clearly telling us that the angels came to Nabilah إبراهيم so when you say I don't believe in the angels you're rejecting this verse and also you fall under the ayah which I mentioned before إن سورة النساء الله تبارك وتعالى he says وَمَلَائِكَتِهِ وَكُتُبِ وَرُسُلِهِ وَلَيَوْمِ الْآخِرِ فَقَدْضَلَّ ضَالَا لَمْبَعِيدَا وَمَا يَكْفُرْ بِاللَّهِ وَمَلَائِكَتِهِ وَكُتُبِ وَرُسُلِهِ وَلَيَوْمِ الْآخِرِ فَقَدْضَلَّ ضَالَا لَمْبَعِيدَا so your disbelieving in the angels has been mentioned right next to disbelieving in Allah but the limit of belief is you have to believe in the existence of the angel okay you have to believe in the existence of the angels that they do exist and rather the disbelief of the angels wasn't something very common even those who disbelieved in the prophet صلى الله عليه وسلم who disbelieved in the resurrection who didn't want to take the the religion of Islam they did believe in angels قوموا عاد if you look at them تمود if you look at the people of Lord if you look at the people of نبلهي محمد قريش they believed it that's why they said to their prophet what did they say if Allah willed and wanted to send a message to us then he would have sent an angel why is he sending you instead of why is he sending you and not an angel you see so disbelieving in the angels is a view held by a minority the overwhelming قوموا they believed in the angels so it means to believe in the existence of the angels that they exist and that you don't reject them that's what it means الامان المجمل الامان المجمل entails and it means الامان بوجودهم that you believe there are angels that exist that's it that is the a minimum that's needed from a person if you come with that much you're a believer and you've come with the articles of faith then what's needed from you is the second point that I'm going to be speaking about and it's more إن شاء الله تعالى explanation is الامان المفصل الامان المفصل is a bit different now ايمان المفصل is believing that comes from تبعا لفهم الكتاب والسنة a person understood the Kitab and the Sunnah and he read the religion more he now understood some extra things pertaining to the angels then it becomes obligatory on that person to believe in those so this is تبعا لنصص الكتاب والسنة it's actually extra things that a person starts to believe regarding the angels and إن شاء الله تعالى as you can see on the board I have written three things that are needed to believe the first one is الامان المفصل is to believe in their names so you actually believe the angels in which الله سبحانه وتعالى from them الله تبارك وتعالى he mentioned على سبيل تمثيل who can we say angels that Allah mentioned by name in the Quran we find Allah mentioned جبريل so number one we have جبريل we have we have we have مكائيل we have مالك who is خازن والنار we have مونكر ونكير we have هاروت وماروت and etc we have مالكون موت and we leave it at that point because some people call مالكون موت what is عزرافيل عزرايل they call it right they call it عزرايل that we don't accept because why the reason why we don't accept that is because the agreement was what in order to know the angels and to actually affirm them you had to go through what لا يتجاوز في التعريفي بهم القرآن والسنة you can't go the Quran and the Sunnah is only what says it so this name is not a name which we affirm لأنه لم يرد نصن من الكتاب من الكتاب والسنة بذلك there's no verse in the Quran or the Sunnah that actually proves that point but rather the Kitab and the Sunnah rather what's mentioned is مالكون موت the angel of death so we don't use that name عزرايل that the people call it so the first one is الإيمان will be أسمائهم now that I know after reading the Quran and I read the Sunnah I see names like ميكائيل مالك you know مكر ونكير حاروت وماروت and etc I am now going to believe those names I'm going to believe they are angels from Allah and now this this belief is actually more detailed so you have to believe them because they are verses from the Book of Allah سبحانه وتعالى the second is الإيمان بصفاتهم you are actually now going to not just believe you're not just going to believe their names but you're rather going to move on that they have characteristics and their appearance and how they look and for an example will be جيبريل right الله تبارك وتعالى or the prophet has told us that how many wings does he have ستمئة جناه he has what he has 600 he has 600 wings جيبريل and other characteristics and some of them we did mention before so we believe that now this is the characteristics of جيبريل specifically we believe it we believe it because there is a clear evidence regarding it so this falls أنداء الإيمان الإيمان المفصل and it specifically falls أنداء الإيمان بصفاتهم believing in the great characteristics of this noble prophet this noble angel of Allah سبحانه وتعالى the third one is الإيمان بأعمالهم oh roles that they have responsibilities and duties that they have for example we know that جيبريل is what موكلون أش what is his responsibility بالوحي revelation so جيبريل's job was to send revelation on prophets to send revelation on what on prophets so we know that and we believe that we also know that مكائيل for example he is موكلون أش بالقفط لي the rain مكائيل's role is and the responsibility that he has is the rain we also know what ملك الموت is what ملك الموت is his responsibility but he is موكلون بالقضل الأرواح his job and his responsibility is to take the soul of the people it's an angel of death and also from the angels are those who are commanded to write as الله تبارك وتعالى he says أم يحسبون أننا لا نسمع السرهم ونجواهم بلا ورسلنا يكتبون و الله تبارك وتعالى توزس أن the angels here ورسلنا are our angels يكتبون they are writing and other than that from the actions of the angels we believe them we believe the names we believe their characteristics and we also believe in the actions and the responsibilities that those angels are given so my beloved brother and sisters إن شاء الله وطعاله we are now going to speak about وننتقل إلى مسألة المهمة we are going to now move on swiftly إن شاء الله وطعاله onto a very important issue and that issue is وهي it is an effect the effect that believing in the angels الإيمان بالملايكة has an effect على اعتقاد العدي وسلوكي believing in the angels has actually got an effect on the past is عقيدة and it also affects the person's surook their actions so it's not just the issue which is theoretical it's not قضية which is نظري فقط that we just learned them angels names and whatnot but it actually affects our actions and our our إيمان increases from these angels إن شاء الله وطعاله that is what I'm going to be speaking about now here I said ويثمر الإيمان the fruits that come out from الإيمان بالملايكة believing in the angels the out effect and the benefits that come out of it على سلوك العبد the tradition that the person's سلوك his manners and his the way he carries himself his heart becoming sauce from it all of that what does it do believing in the angels so I mentioned too إن شاء الله وطعاله the first one being الإقتداء بهم we actually take them as role models and we follow them we follow them because فإذا كانت الملايكة مطيعين لله because if the angels are ones who obey Allah and they never disobey them فإنا نقتدي بهم في طاعة الله we actually follow them we actually follow them فإنا نقتدي بهم في طاعة الله in the obedience of Allah as Allah says in the Quran لا يعصون الله امرهم ويفعلون ما يؤمرون they never disobey Allah and they do as they are told to do Allah also tells us يسبحون الليلة و النهارة لا يفطرون they exalt Allah day and night and they never come to a time where they stop or they relax that's not how the angels are they are inconsistent worship of Allah so they are our role models they are the ones we take as our as our guides and our role models so once people say to you I don't have a role model he is actually he's actually confusing or he's lying to himself because you do have role models you have role models who are perfect you have a role model who you want to set yourself a goal in following them that's very important my beloved brothers and sisters so when we read what the angels are doing it's actually something we want to do we want to be like that we want to obey Allah like that because they are creations of Allah and so are you a creation of Allah so set yourself a high goal ولذلك ابن الجوزي رحمه الله he says in his book سيد الخاطر he says كمال العقل كمال العقل علولهما والراضي بدوني دني the believer or the person who is smart you want to know someone who is smart who is clever who you can say you know what this person is intelligent you know is an individual who has high aspirations والراضي بدوني دني and anyone who is he has low aspirations he doesn't have that high aspirations then he's low then he's dany he's dimwitted he's an idiot the one who is intelligent and he's smart and he's clever is the individual who has high aspirations unwaring conviction that he wants he wants to get there you see also he says anybody who has high aspirations he set himself a goal he's like you know what that's where I'm heading that's what I'm going to be doing that's what I want to do I'm not going to be settled anything less than that anyone who sets himself sets himself a goal like that what happens to him for كل الذي يلقى فيه محبب everything that comes in the way of whilst he's trying to get to this in the way the pains and the suffering and the fallies and the stripping and the problems and the scars that happened to him is actually something he likes he enjoys it he finds you know he laughs the marks that happened to him he's like yo I had a scarf one time when I was doing this he's happy he doesn't even feel it he enjoys it he laughs about it because his brain is in the sky and his legs are on the earth he's not on the level of these people so that's why it's important to set yourself a high goal and setting yourself a high goal is to want to be like the angels now the angels don't have free will in the sense where الله تعالى created them to be like this why would you set yourself a low goal anyways try to compete with the creation who are like that so imitating the angels acting like what they do you see the second thing is we fear Allah نخاف الله سبحانه وتعالى we are actually scared of Allah a lot and we observe Allah in the things that we do why because the angels are the ones who are documenting you said they're the ones who document writing our و يكتبونها and they're the ones who are writing it the angels are actually writing what we're doing and they are writing what we're saying and they are writing what we are all of that is things that they are documenting and we don't want these obedient creation of Allah كرام بررة righteous slaves of Allah obedient to Allah we don't want to make he is here that which is not right we don't want them to see that which is not good we don't want to put those obedient creations of Allah in those situations so we are actually scared of Allah and we are fearful and we know that the angels he has sent to us سبحانه وتعالى as I said before أم يحسبون أم يحسبون أننا نسمع سرهم و نجواهم بلا و رسلنا لديهم يكتبون the angels are writing everything which they are doing they are documenting so you are scared consistent and in a state of fear you know don't be like from those who are scared of people who can see them يخشون النساء they fear the people and they are concerned about the people but when it comes to Allah they are not concerned they are not worried they don't have that fear in them don't be like that so these angels of Allah they are writing our deeds and our actions and our speech so one is always consistently on his toes and he is always focused and he is vigilant that's the effect that it has on our إيمان it affects our our manners and the way we carry ourselves and also it affects our عقيد our belief that's part of it there are many more other things that are in there but since this series is basically a مقدمة an introduction إن شاء الله we are now going to the things that nullify your your belief of the angels what are the things that if you do or you come with it actually it actually cancels out and it deletes your belief of the angels so I'm going to be moving on to that إن شاء الله when now إن شاء الله going to go to the last point regarding believing in the angels the last point regarding believing in the angels and that is نواقظ الإيمان بالملايكة the nullifiers of believing in the angels what are the things that can nullify one's belief of the angels so there's five points that I mentioned on the board we're going to go through each one with its evidence إن شاء الله إن شاء الله and إن شاء الله إن شاء الله إن شاء الله the first thing that can actually nullify a person's belief of the angels is الإيمانbn if a person says I believe in some of the angels and the rest so excepting some angels and rejecting other angels can and it does nullify one's belief of the angels إن شاء الله إن شاء الله λέنا القرآن Ha فإنه نزله على قلبك بإذن الله مصدقا لما بين يديه وهدو بشراء للمؤمنين الله أقول سبحانه وتعالى من كان عدو لله وملايكته ورسله وجيبريلا فإن الله عدو للكافرين الله أقوله على أشخاص الوصولين who have hate for some angels like the Jews the Jews didn't like Gibreel so they rejected Gibreel as an angel and they only accepted those which they wanted or they believed in Mika'il because they said Mika'il sends down the rain and the rain is of Ben but Gibreel sends down punishments and destroys nations and we don't like him لذلك ينقذوا جيبريد وذلك هذه الفرصة يأتي بالنسبة لهم وكذلك يعتقدون أنهم يستحقون العبادة لكي يعتقدون أنهم يجبون أن يكونوا وشبت أو أنهم لديهم بعض العبادة هذا ليس ماذا أن يكون لديهم الله تعالى يخبرنا ولا يأمركم أن تتخذ الملائكة الملائكة لن يكون لديهم بعض الملائكة والنبيين أربابا أمركم بالكفر بعد أنت مسلمون فهذا يخبرنا أن الله تعالى وملائكة لا يكون لديهم بعض الملائكة لتخذ الملائكة أوهم لتخذهم ماذا لتخذهم أرباب رب لا ولا يأمركم أن تتخذ الملائكة والنبيين أربابا أمركم بالكفر بعد أنت مسلمون لن يكون لديهم بعض الملائكة ويخبرنا ملائكة ويخبرنا ملائكة العبادة هو for who Allah alone نحن نتحدث عن ذلك لذا لا يمكنك أن تعتقد أن أجلون لديهم بعض الملائكة لديهم بعض الملائكة العبادة لا They are slaves كما يقول الله سبحانه وتعالى بلهم عباد مكرمون They are slaves and honorable أردت أن أتكلم عن ذلك لأنهم يرزأون وقالوا التخذ الرحمن وولد سبحانه بلهم عباد مكرمون وقالوا التخذ الرحمن وولد سبحانه بل عباد مكرمون بل عباد مكرمون They are noble righteous slaves and they don't have no rights of عبادة لذا اتبع ذلك The next third point which is اعتقاد believing أنهم بنات الله There are some who believe that the angels are the slaves the dooters of Allah and Allah refuted them in the Quran he says أصفاكم ربكم بالملائك أصفاكم ربكم أصفاكم ربكم بالبنين والتخذ من الملائكة إناثا إنكم لتقولون قولا عظيمة الله says أصفاكم ربكم بالبنين والتخذ من الملائكة إناثا that you because what they would do is the is that they would bury the girls and they would look down at girls so they chose the boys for themselves and they chose for Allah the girls in their eyes they gave Allah what was low and they chose for themselves to have boys so that's what الله تبارك وتعالى is saying and also الله تبارك وتعالى he says وجعل الملائكة الذين هم عباد الرحمن إناثا أشهدوا خلقهم ستكتبوا شهادتهم ويسألون they say Allah's slaves were righteous they are slaves of Allah righteous slaves of Allah they said Allah took them as his dooters when they present when this was taking place they will be asked about this claim of this and this statement that they put forward they are going to be asked there gentlemen regarding it so we are not allowed to believe in it and we are not allowed to have that thought the fourth is اعتقاد أنهم يعلمون الغيب المطلق believing that that they know the unseen unrestrictedly and we don't accept that for anyone قل لا يعلموا قل لا يعلموا من في السماوات والأرض الغيبة إلا الله قل لا يعلموا من في السماوات no one knows وسن السماوات والأرض الغيبة إلا الله وما يشعرون أيان يبعثون no one knows that أصول الله تبارك وتعالى توزز وعلم آدم الأسماء كلها ثم عرضهم على الملائكة فقال انبيعوني بأسماء هؤلاء إن كنتم صادقين قالوا سبحانك لا علم لنا لا علم لنا إلا معلمتنا نحن لا علم إلا ذلك التي قلتنا أو الله سبحانه وتعالى أخر هو تنقص الملائكة تنقص الملائكة والتنقص الملائكة يعني تنقص الملائكة وتنقصهم وهذا من كان عدوة لله وملائكة ورسله وجيبريلا وميكالف إن الله عدوة للكافرين إذا كنتم خلق ومتمنة وتنقصه وبعد ذلك يجب أن تنقص الملائكة ولكن هذه are the 5 things أن إذا كنتره لا فقل به وسوف حوله يجب أن يتذكر أو أنه يجب أن يتذكر أن هذاが مباشرة الملائكة والأخبار كل ما يقل منه شيء من هذا أن الله يجب أن يسجع أفريه منها سبحانك الله وبحمدك أشهد أن لا إله إلا الله أستغفرك وأتوب إليه


All right, so thank you for coming out to my talk today My name is Mike Barcomb, and I'm going to be presenting about gamifying Moodle for extracurricular speaking opportunities So I'm a PhD student and also a business owner. I teach students in Japan And so this is kind of my two passions coming together at once. So the objectives for the talk So I'm going to review relevant literature about interaction with a foreign or second language extracurricular learning and video games and pedagogical settings So what we're going to look at is the first plug-ins poodle, and so this is a language recorder that can be Embedded throughout Moodle So I'm going to look at the different uses of that to create the speaking opportunities And then we're going to look at how we can gamify these opportunities to motivate students to engage in the speaking Opportunities so I think a lot of people may be familiar with both of these plugins We're going to look at kind of how they can complement each other so Creating interaction with a second language is really important And it's up to the teacher to provide these opportunities, especially in the foreign language setting where they might not have opportunities to speak outside of class So how can you The the main goal is to challenge learners in a way that they're not going to be bored It's not too easy or it's not so difficult that they feel overwhelmed and they're going to give up so we have to hit at that right level and It's important to extend these opportunities outside of class and most teachers try to do this through the use of a book which offers limited interaction and so another problem with wanting to extend the classroom for speaking opportunities is that Pronunciation anxiety is a major factor and this prevents people from speaking in class because they don't want to lose face in front of Other peers, so this is another reason that we want to get students in a comfortable setting and Computers can specifically help in this so we're going to look at how they can enhance Interactions specifically speaking and some focus on listening So games and learning so a lot of people might be familiar with video games and learning So there's been a lot of news recently about Students who may learn a foreign language by playing a world of Warcraft or a game like this And so that's a commercial game, but it's not specifically designed for learning So well students can learn during that We might want to make the game so it has a specific pedagogical purpose And so that's where serious games and serious simulations come in we still maintain the game element But now it's it's been designed specifically for for a pedagogical purpose So we're going to be looking at speaking and listening in a second language Specifically today, so that's still including the game element though And it may be beyond many of our resources to develop a game So we're going to look at gamification which is removing the actual game And we're going to look specifically at the normal pedagogical activity but including some of the elements like leaderboards and badges and So I'd mentioned that some students learn on their own So this is extramural learning where they may go out on their own completely independent of a pedagogical Context and learn something, but it's very uncommon. So we can't expect this of our students So instead of focusing on extramural language, Sylvan and Sunquist 2017 Also talk about extracurricular language, which is the extension of a classroom. So it's not just You're on your own to learn you actually have some guidance by a teacher and by the course materials So when you leave class you can continue the language learning and possibly with other students in the class and kind of that game-like way that you would hope for and So this opens up opportunity to opportunities to gamify out-of-class materials And the flipped classroom setting so students can practice out and come into class. So why Moodle? Why why would we want to use Moodle to do this so Moodle's particularly effective fused to encourage interaction among connected knowers? Particularly in forms and that's what we're going to talk about quite a bit is how can we get that interaction? between the learners in the forms and It's critical to show and model Target activities and behaviors in the classroom. And so again, this is another reason why we want to extend Into the into the out-of-class setting So Moodle enables teachers to create through customization And this is a really important point because at non Moodle conferences when I when I present my research I always get the same question How long have you been programming and I always have to explain well I'm not a programmer and I think that that's a major draw to Moodle is that we can we can create these highly effective Materials without actually having to program. And so if we look at how Moodle can be gamified There's progressive learning through maps and levels which can be done through themes labels and conditions to access We have socialization through chats and forms which we'll be focusing on Instant feedback and the thing the the fact that things can unlock and happen instantly is highly persuasive and then reward systems through Gamified plug-ins so specifically we're going to look at forms the gamified plug-ins and in the role of instant feedback So the guiding questions are how can Moodle be equipped with level up to motivate students to engage in speaking opportunities? And how can it afford how can poodle afford users opportunities to speak with other students out of class so poodle So we're going to look at the use of poodle of the audio and the video recording There are other things it does, but we'll be focusing on those two So this is a typical form where maybe we would have students go and ask and answer questions Basic just text ask and answer, but we can add poodle to that so instead of sending a text message We send we send a video message and this can enable students to interact with each other within a video form Where they can have a conversation out of class and then when they come into class We can scaffold them up because they've already had that practice with each other before and it's asynchronous So if they make a mistake they can delete and start over again And this is very important for beginning learners because again, they don't want to be losing face in front of their peers so Adding poodle to pages so it's not just forms you can add it to pages where this is a brief grammar lesson And instead of just reading you can have the audio equipped with it And then maybe the students would participate in a form and ask and answer the questions that they had just practiced in the grammar lesson Another way to add it is for books So maybe we might want to have students do a reading course So this is with younger children in this image And so it's myself reading the book and then the students practice Reading along with the book and then in the form they have they read the books to each other And then in the lessons finally in the synchronous live setting after they've rehearsed several times They have the opportunity to to read the book to each other And so another way maybe we don't want student-to-student interaction Maybe as a teacher I want to provide some more Specific feedback and just maybe a more comfortable setting for the student where they're not exposing their their second language speech To all the other users in the course So with the speaking quizzes I could either record myself asking a question and the students record their answer Or I could type it and they could read and then they can speak to answer it And so this is a brief example of a poodle quiz and so poodles quite dynamic and what we can do with it there are a lot of different opportunities that students can have to practice speaking and So now comes the part where we need to motivate students to try that How do we motivate them to engage in these activities that we've built? So level up is a plug-in It's in the form of a block and then it gives you a lot of options to to focus student attention towards specific Resources in the course so the course rules it allows you to set Seemingly an endless list of actions that you can award points for and so it's this is the really important point because you decide What's worth the most in this course? And it's really important to do that because the students are going to pay the most attention to what's worth the most points And so you determine the interval how much what gets the most points speaking grammar vocabulary Whatever it may be and then how many points before you get to the next level Is it weeks where you know you have to study for a long time before you get to that next level? Or is it maybe a couple days and depending on the population these are instructional design options you're going to have to make for some learners it might be fine for some you may discourage them and you don't want to Have them feel defeated at the beginning of a learning experience So maybe a more quicker reward systems really important So plan carefully and please refer to research before setting those rules and so when you actually set the rules they're added one at a time and In this example the points are allocated there are three points for the grammar activities and ten points for speaking So I want to guide the students towards speaking so they're going to get ten points For sending video messages in the forums versus three points for the grammar vocabulary activities And so that's a that's kind of how you set that up. So it's really important to have that There has to be intent behind those rules. You can't just arbitrarily make those it'll cause major problems Okay, so visuals so it comes stock with stars and if maybe you're working with younger children You might want to change these maybe you're doing an aquatic theme and you may do different types of fish or marine creatures There are different ways to do this depending on your audience But the visuals that come with it as you level up from star one to star two. They're quite appealing. So We've actually kept those in our courses Importantly there's a cheat guard so you may get students who just want to be at the top of the leaderboard So they just click things over and over again And so you can set the cheat guard maybe the activities some like the vocab cards are brief, so they only need to spend a few minutes on them and You you just want to prevent people from constantly clicking. That's the the main goal with the cheat guard So you'll have to experiment again depending on your population And you can kind of look at the logs and get a feel for what's going on And this takes some time to develop, but it's really important to be aware of all of these features All right, and so once you're done you have this is the fruits of your labor is your ladder So you have the student rank what level they're at their image And then the progress to the next level and this is available. You can make this private This one's public so the students can see each other and so some building tips So be sure the students know how much the activities are worth if you look in this example You can see that the points are at the end of each activity how much they're worth and this will help them to develop strategies to use the course not just It doesn't mean as much if they don't know what's worth the point So they can't develop the specific strategies to engage in the competition Which is one of the key points of gamification is to encourage that friendly competition and It's to reset that another important point is to reset the leaderboard So if you just let it keep going you'll find that you'll have students either Perpetually at the bottom or the top and that's not really a good space for learning If you reset it I find that once a month is a good amount of time and again It encourages that time that type of competition we want and it's important to remember that these points don't represent grades These are merely effort points So if we're doing our job as teachers and instructional designers and getting that material correct from the from the start Then if they practice it and do their part then the learning should happen from there So another point to consider is what do these points mean after the fact say I delete them at once a month Well, what does that mean? I just had these points and now they're gone And so something we started working with our avatars in the form of the profile picture So students can exchange points smaller Accessories so 50 points for the eyes and related accessories and 75 points for clothes and boots The background images students are really interested in these and so they can exchange points for the basic background for a hundred points or a hundred and fifty for the more fancy backgrounds and It seems simple, but these kind of serve as a rich metacognitive activity Not just oh I had these points and now they're gone But as they look at the robot there's some connection to the amount of work They've done to get to that point And I think that anything like that is really encouraging and language learning where you can often feel like God, I'm just still not good at this, but actually you've developed quite a bit So objectives revisited so we want to create that interaction outside of class inside of class too But I find that outside of class is a great way to start and that that'll help pick up Whether it's a webcam lesson or an in-person lesson when you're at that live synchronous communication that that'll be really helpful at that point And so now we know the different ways that you can use poodle and how you can leverage gamification to motivate people So in conclusion, we want to focus on helping learners to interact with the target language out of class Either with other students or individually and we want to gamify to motivate students to do the activities We deem to me be most important and ensure that the points are meaningful to the students Beyond the immediate activities that they're doing so what what's the long term? What do these points mean to them in the long term? So thank you very much Sorry, I can't go back Questions Sure, so the the question is what did we use for the avatar customization? So yeah, we're just doing it off off of Moodle just some basic Adobe type stuff. So Yes, yep, so the students send in the points and then we will go and manually put them together and put their Put their profile pictures together Sorry, yeah me too No, so in terms of privacy and the rankings You can set it so either students can see kind of all the information or only their own Yeah, it's not possible to keep the points but remove the names, but I'm always in touch with the Designer of this plug-in and he's always updating stuff. So I'm sure if you email him. He'll appreciate it. All right. Thank you so much


Live from Las Vegas, it's theCUBE, covering ServiceNow Knowledge 2018, brought to you by ServiceNow.  I'm your host Rebecca Knight, along with my co-host Dave Vellante and Jeff Frick. It has been such fun co-hosting with you both. It's always a gas to be with you, so three days, what have we learned? What have we learned? We're making the world of work work better for people. Beyond that, beyond that, what do you think? Who branding, which I think UnderScore ServiceNow's desire to get into the C-suite, become a strategic partner. Some of the things we heard this week, platform of platforms. The next great enterprise software company is what they aspire to, just from a financial standpoint. This company literally wants to be a hundred billion dollar valuation company. They got a reasonable shot at doing that. They're well on their way to four billion dollars in revenue. It's hard to become a software company and hit a billion. The number of companies who get there are very limited and they are the latest. We're also seeing many products, one platform. And platforms in this day and age beat products. Cloud has been a huge tailwind for ServiceNow. We've seen the sassification of industries. And now we're seeing significant execution on the original vision and penetration into deeply into these accounts. And I got to say, when you come to events like this and talk to customers, there's amazing enthusiasm as much if not more than any show that we do. I mean, I really get it. What's your take? I mean, we go to so many shows and it's not hard to figure out the health of a show. You walk around the floor, what's the energy? How many people are there? What's the ecosystem? I mean, even now as I look around, we're at the very end of the third day and there is action at most of the booths still. So it's a super healthy ecosystem. I think it grew in other 4,000 people from this year, the year over year growth. So it's clearly on the rise. Sass is a big thing. I think it's a really interesting play in the kind of the simple workflow. Not as much conversation really about the no code and the low code that we've heard in the past. Maybe they're past that, but certainly a lot of conversation about the vertical stack applications that they're building. And I think at the end of the day that we talked about this before, it's competition for your screen. You know, what is it that you work in every day, right? If you use, I don't care what an application, Salesforce or any Sass application, which we all have a lot of on our desktop today. If you use it as a reporting tool, it's a pain. It's double entry, it's not good. But what is the tool that you execute your business on every day? And that's really a smart strategy for them to go after that. The other thing that I just think is ripe, and we talked about it a little bit. I don't know if they're downplaying it because they're not where they want to be yet or they're just downplaying it, but the opportunity for machine learning and artificial intelligence to more efficiently impact workflows with the data from the workflow is a huge opportunity. So what was a bunch of workflows and approvals and this and that should all get, you know, most of it should just get knocked out via AI over a short period of time. So I think they're in a good spot. And then the other thing which we hear over and over, you know, Frank Slutman and IT are homies. I still love that line. But as it's been repeated, IT is everywhere. So what a great way to get into HR, to get into legal, to get into facilities management, to get into these other things where like, hey, this is a really cool official little tool. Can I build a nice app for my business? So it seemed to be executing on that strategy. Yeah, CJ Desai said that IT will always be at our core. Rebecca, the keynote was interesting. It got mixed reviews. And I think part of that is they're struggling and we heard that from some of our guests. There's a hybrid audience now. You got the IT homies. You got the DevOps crowd. And then you got the business leaders. And so the keynote on day one was really reaching an audience, largely outside of the core audience. You know, I think day two and day three were much more geared toward that direct hit. Now, I guess that's not a bad thing.  So you're trying to reach and touch and inspire and motivate a lot of different partners, customers, analysts, people who are looking at your business in a critical way. At the first day, John Donahoe, it struck me as very, I'm sort of aspirational, really talking about what is our purpose? What do we do as an organization? What are our values? What problems are we trying to solve here? And I think that laying it out there in the way that he did was effective because it really did bring it back to, here's what we're about. Yeah, the other thing I learned is succession has been very successful. Frank Slutman stepped down last year as CEO. He maintained his chairman title. He's now stepped down as chairman. Fred kind of went away for a little while. Fred's back now as chairman. John Donahoe came in. People don't really put much emphasis on this, but Fred Lutty was the chief product officer. Dan McGee was the COO. CJ Desai took over for both of them. He said on theCUBE, you texted me, you got big shoes to fill. He said, I kept that, I kept that just to remind me. And he seems to have just picked up right where those guys left off. You know, Pat Casey, I think, is understated and vital to the culture of this company.   And I think that's critical to maintain that cultural foundation. But as we said, going, the way that Pat talked about kind of this bifurcation and the keynote in the audience is in the building and out of the building, which I've never heard before, kind of an interesting way to cut it. The people that are here are their very passionate community and they're all here and they're adding 4,000 every single year. The people that are outside of the building maybe don't know as much about it and really maybe that aspirational kind of messaging touch them a little bit more because they're not into the nitty gritty. It's really interesting too, just because this week is such a busy week in technology, the competition for attention, eyeballs in time. And I was struck this morning going through some of our older stuff where Fred would always say, you know, I'm so thankful that people will take the time to spend it with us this week. And when people had choices to go to Google IEL, Microsoft Build, of course, we're at Nutanix Next, Red Hat Summit.  The fact that people are here for three days of conference and again they're still here is a pretty good statement in terms of the commitment of their community. Now the other thing I want to mention is four years ago, Jeff, was I think, it might even been five years ago, we sit on theCUBE, this company's on a collision course with Salesforce and you can really start to see it take shape. The customer service management piece, we know that Salesforce really isn't designed for a CSM, customer service management, is how Abhijit talked about it.  You know, they're going to fight hard for that, Oracle's going to fight hard for that. So software companies believe that they should get their fair share of the spend, as long as that spend is 100%. That's the mentality of a software company, especially those run by Mark Benioff and Larry Ellison. So it's going to be really interesting to see how these guys evolve, they're going to start bumping into people. These guys got pretty sharp elbows though. Yeah, and I think the customer relationship is very different. You know, we were at PagerDuty Summit last year, I talked to Nick Metta, who just got nominated for entrepreneur of the year, I think for Inc, from GainCite. And he really talked about, what is a customer management versus opportunity management? Once you have the customer and you've managed that sale and you've made that sale, that's really where Salesforce has strived and that's what we use it for, right? In our own company. But once you're in the customer, like say you're in IBM or you're in Boeing, how do you actually manage your relationship in Boeing? Cause it's not Boeing and your sales person. There's many, many, many, many relationships. There's many, many, many activities.  And so the opportunity there is way beyond simply managing, you know, a lead to an opportunity to a closed sale. That's just the very beginning of the process and actually having a relationship with the customer. The other thing is, so you can, one of the measurements of progress in 2013, this company, 95% of its business was in IT. Their core ITSM change management, help desk, et cetera. Today, that number's down to about two thirds. So a third of the business is outside of IT. We're talking about multi hundreds of millions of dollars. So ITOM, HR, the security practice, they're taking these applications and they're becoming multi hundred million dollar businesses. You know, some of them aren't there yet, but they're north of 50, 75. You're talking about hundreds of customers, higher average price, average contract values.  The renewal rates are really, really high. You know, well, in the mid 90s, high 90s, which is unheard of. And so I think this company is going to be the next great enterprise software company and their focus on the user experience, I think, is important because if you think about the great enterprise software companies, Salesforce, Oracle, SAP, I don't know, maybe put IBM in there because they sort of acquired their way to it, but those three, they're not the greatest user experiences in the world. Right, they're working on the UI, but Oracle, we use Oracle, it's clunky, you know, it's powerful, it's reliable. They were solving some different problems, right? When those companies came up, they were solving a very different problem. Oracle on the relational database side, very different problem. You know, ERP was so revolutionary when SAP came out and I still just think it's so funny that we get these massive gains of efficiency. We had it in the ERP days and now we're getting it again. So they're coming at it from a very different angle. They're fortunate that they're a more modern architecture, they're a more modern UI and unfortunately, if you're legacy, you're kind of stuck in your historical paradigm. So the go to market gets more complicated as they start selling to all these other divisions. You're going to start, you're seeing overlay, sales forces, you know, it's going to be interesting. IBM just consolidated its big six shows into one. You wonder what's going to happen with this, so they're going to have to create many knowledges for all these different lines of business. We'll see how that evolves. You think with the one platform, maybe they keep it all together. I hope they don't lose that core. You think of VMworld, you know, it's still a core technical audience and I think that brings a lot of energy and credibility, you know, to a show like this. They still do have some little regional shows and there's a couple of different kind of theories that they're getting out because as we know, you know, once you get, well, just different, right? AWS reinvent was over 40,000 last year. Oracle runs, I don't even know what Oracle runs, it's 65,000, 70,000, Salesforce, 100,000, but they kind of cheat, they give away a lot of tickets. But it is hard to keep that community together. You know, we've had a number of people come up to us while we're off air to say hi that we've had on before. The company's growing, things are changing, new leadership, so to maintain that culture, I think that's why Pat is so important. I think he is that connection to the past and that connection to Fred that kind of carries forward. The other thing we have to mention is the ecosystem when we first started covering service now knowledge, it was, you know, fruition partners, cloud sherpas, I mean, who are these guys?  It's why you see the sales guys at service now bellying up to these companies because they know it's going to drive more business for them. You know, so pretty impressive story. I mean, it's hard to be critical of these guys.  You know, all right, but the value's there so people are lining up. I mean, it's a smoking hot company, as you said, what do they need to do next? What do you need to see from them next?  You know, they announced twice a year in different cities with each letter of the alphabet. They got to execute on that. I mean, this is one of those companies that's theirs to lose. It really is, they got the energy. I mean, they got to retain the talent, attract new talent. The street's certainly buying their story. Their free cash flow is growing faster than their revenue which is really impressive. They're extremely well run company. Their CFO is a rockstar stud behind the scenes. I mean, they got studs in development, they got a great CEO, they got a great CFO, really strong chief product officer, really strong general managers who got incredible depth and expertise. I mean, it's theirs to lose. I mean, they really just have to keep executing on that roadmap, keeping their customer focus and you know, hoping that there's not some external factor that blows everything up. Yeah, good point, good point. What about the messaging we've heard? As you said, it's new branding so it's making the world of work work better. This focus on the user experience, the idea that the CIO is no longer just so myopic in his or her portfolio, really has to think much more broadly about the business, a real business leader.  Is it jiving with the other? Yeah, everyone talks about the new way to work, the new way to work, the new way to work and the consumerization of IT and you know, all the millennials that want to operate everything on their phone. That's all fine and dandy. Again, at the end of the day, where do people work? Because again, you're competing. Everyone has, excuse me, many, many applications unfortunately that we have to run to get our day job done. And so if you can be the one that people use as the primary way that they get work done, that's the goal, that's the end game, right? I would add, so the messaging to me is interesting because IT practitioners, as a community, are some of the most underappreciated, you know, overworked and they only hear from the business when things go bad. For decades we've seen this. The thing that struck me at Service Now Knowledge 13 when we first came here is, wow, these IT people are pumped.  They're leading innovation in their companies. They're developing new applications on these platforms. And it's a persona that I think is being reborn. And it's as exciting to see. It's funny you bring up the old shows because before it was a lot about just letting IT, excuse me, do their work with a little bit more creativity, better tools, build their own store, build an IT services Amazon looking store. We're not hearing any of that anymore. Two more with less. Squeeze, squeeze. We're not hearing that at all anymore. Now, you know, we're part of delivering value as we've talked about with the banking application and link from Lone Star. You know, now these people are intimately involved with the forward-facing edge of the company. So it's not talking about we'll have a cool services store. I remember like 2014, that was like a big theme. We're not hearing that anymore. We've moved way beyond that in terms of being a strategic partner in the business, which we are over and over. But these are people that are now the strategic partner for the business. Look at, customers have to make bets. And they're making bets on service now.  Increasingly, they're making bets on Amazon. You know, we're seeing that a lot. They've made big bets on VMware, obviously big bets on SAP. So CIOs, they go to shows like this to make sure that they made the right bet. You know, they're not missing some blind spots to talk to their peers. But you can see that they're laying the chips on the table, I guess pun intended.  That's great. That's a great note to end on, I think. So, again, a pleasure co-hosting with both of you. It's been a lot of fun. It's been a lot of hard work, but a lot of fun, too. Thank you, Rebecca. So, the Cube season, Jeff, I got a shout out to you and the team. I mean, you guys, it's like so busy right now. I thought you were going to ask me where we're going next. I was going to say, oh, my God. I know I'm in Chicago at V-Mon. Right, we have V-Mon going. We've got a couple of on the grounds. SAP Sapphire's coming up. Accelerate. Accelerate, open stack. We're going back to Vancouver. Haven't been there for a while. Informatica World, back down here in Las Vegas. Pure storage, San Francisco. We got the MIT CDO conference coming up. We got Google Next. Yep, yep. Big Cloud Show. Human Transforming Technology. Just keep an eye on the website upcoming. We can't keep it all straight. Cube.net, siliconangle.com, wikibon.com, bunch of free content. You heard it here first. There you go. Excellent. For Rebecca Knight and Jeff Frick and Dave Vellante, this has been the Cube's coverage of ServiceNow Knowledge 18. We will see you next time. Thanks, everybody. Bye-bye.


Hi everybody, I am excited to be here with Suzanne Colberg and we're going to be talking about a topic that I think a lot of us deal with, which is over giving, and how that affects both our business, as well as our health and our weight. Because Suzanne is well I'll go into your bio Suzanne I just want to first say hi welcome thank you for doing this. Hi George thanks for having me. Yeah. Well let me read your bio, so that people can have a sort of this official background and then we'll get into this very important topic over giving boundaries how that affects business, our, you know, our health our weight etc. So, here we go. Suzanne is a mindset coach for weight loss. And I remember you say weight release. You know, right. Yes, I can talk about that light up. So, your mindset coach for weight loss or weight release, she believes people often gain too much weight, because they give too much to help others. Okay, they give too much to help others, they overeat because they over give the solution is to deal with the pattern of over giving, not the pattern of overeating deal with the over giving and the food issues will largely take care of themselves paradigm shifting idea right there. Suzanne's passion is fueled by her own weight journey from going from 150 kilograms which I looked up it's about 330 pounds 330 pounds to maintaining the 72 kilograms she is now which is you know 150 ish pounds, which is amazing. Suzanne uses a mix of modalities including an LP near neuro linguistic programming hypnosis and energy healing and plenty of wisdom that you share and kind of mindset changes to give your clients the accountability to create lasting change. Awesome. Well, welcome to you. So, just before we started recording I mean we were, I was like okay this this could be a three hour conversation this is so good but let's start with this connection. Between, I want you to start with a connection between over giving and overweight. And then we can get into why people over give and how that even shows up in their business as well. So, I'll let you start wherever you like. Thank you. So, very quickly because you picked up the weight loss thing and the weight release thing. Yes, it's people. In the world, I explained my personal aversion to the term loss because in no other area do we actually want to lose anything. But people understand that they didn't understand weight release, but at the core of it. The way I do weight loss or weight release is people know what to do. They, they know what to eat. They know how to exercise. But there's something that's not going well. They make the plans, you know, and then they over give somebody needs them. Somebody asked them for help whether it be children partner friends colleagues fellow entrepreneurs.  Most of the people is food because that's my background. But it could be, you know, Candy Crush apps, Netflix alcohol, then they feel guilty and they make the plans against they end up in this over giving cycle and not making any traction towards their goals. And it's very similar. And what we were talking about before we jumped on is this struggle. What if the struggle with business is because you over give to me. It's the same logic. You know what to do in your business. You've bought the courses. You've downloaded them. You've got them all clean and pretty and ready to write in the in the manual or whatever, but you don't go through with them. Why? Because you're always giving to other people, always supporting other people instead. Wow. I love it. And you also mentioned before we started recording this thing about information versus integration. Maybe you could just briefly mention that. Yeah, totally. So we think we need more information, whether it be weight or business, because we haven't had the results that we know we're capable of that we've seen other people have. So we're like, okay, it must be the next course or the next diet or the next coach or the next mentor. So we're really hungry for information. And so we go and buy the things and then we don't actually take the time to integrate it to apply it because sometimes it's like we have this mindset. You know, so we don't even really take it in and we don't realize it's because someone else has asked, oh, can I just have five minutes? Can I pick your brain? Can I ask you about this and be and not saying don't help people, but we don't realize how much of our time gets eaten away with with the over helping. And then we're kind of tired because we've given so much to everybody else that we're feeling drained and we fill up with food, Netflix, something else and then think, oh, well, I'll do it tomorrow. Or it mustn't have been the right course. It has to be the next thing. So the information like we're in an information overload at the moment. It's taking the time to integrate it to get the transformation. That's the missing piece for so many of us. That's brilliant. Yeah, I mean, the fact that you whoever is watching this right now are listening to this is watching or listening shows that you love consuming information and consuming information feels very subtly and it's an illusion, but it feels like you're getting something done. It feels like, okay, I'm learning. Learning can't be bad. Learning is part of the growth journey. And of course it is. But as I always say too, it's like the best way to learn is through experience, through action. And as you say, brilliant through integration. Okay, so I mean thus far, so basically what I'm all, what I'm saying to you all is let this be the last video you watch today. And then you go and do, right, like this should be the last video you watch today and then you go and do do whatever it is, is, is you know is helpful for your business or for your health, etc.  How many years have you been coaching people on this? Yeah, I just want to interrupt there but something that you said George something landed. Sometimes when we buy a course. And the perfectionist in us is like, because I can't do it perfectly because I can't do all of it. I'll just listen I'll listen through it once and then I'll come back. And we don't because by then we've gone on to the next course. Or if there's a part of it that we don't want to apply it doesn't resonate with us or whatever we like because I'm not going to do these steps one to 10. What if the part of the course you only need step six. So sometimes we, we hold ourselves back or we hamstring ourselves because we're not doing it in the exact way for me for any course I do now. I think what's the one thing I got from this, because I don't necessarily have the time of inclination to apply every single thing in the exact way. But if that one piece of information was the piece I needed, and then I can move on. I think that frees a lot of us from I call it, we're almost like digital dragons hoarding our gold of courses. You know, it's like, I got this piece, and it was enough. And I think that's where many of us come on stuff because we didn't apply at all. We feel like we failed. Well, Suzanne, I do expect that you apply all of my spreadsheets though. I'm going to check on your hard drives later or whatever your Google Drive. No, thank you. This is so good. So those of you watching I think you can tell that Suzanne is, is very experienced in helping people with the stuff and so okay, I want to get an experience with spreadsheets. No, you can you can work with the you can work with the the mindset stuff that helps people so. So, so I think probably some people are still reeling from what we just said in the beginning which is how over giving is connected to being overweight, how over how over giving is connected to over consuming. Which is, which is really, but please let's flush this out a little bit more because I feel like if people walk away today with that idea and really understood it and to start to integrate it. Hopefully, we can start to recognize that within our own lives and to see the connection and just to the awareness of, of that dynamic will hopefully help us to start healing that, you know, or that or break that vicious cycle. So, so when did you, I don't, I mean, I don't, you don't necessarily need to go through the whole origin story but I'm just really curious, like, I mean, honestly, I, it makes sense once you say it but it's like I don't hear enough people saying or maybe you're the only person here who's who said it I mean you say it so succinctly so how did this come about like, yeah. I didn't realize this pattern until after I had healed my weight. It actually, the point for me that were hit me in the face was when I realized my business journey was mirroring my weight journey and the ways that I over gave in business like I was burning out because I was going over time with appointments. If people were turning up to the session late, I was not finishing on time I was going over to make up for the fact that they had come late and I didn't call them on it. I was letting people cancel at the last minute with no consequence like I wasn't charging them I was letting them just book it back in. I didn't have a messenger coaching like people would send me an inquiry and I would write back and they would write back and I worked through this with you George over a year ago it was exhausting. Like, I was, I was constantly on my messenger and I didn't really. It was my kids who kind of picked me up on that because I was only half listening to them. I had two boundaries with my one on one versus my groups I started a group, which I love and I still have. But I'm sure nobody was nefarious and if any of my clients are watching this I love you all dearly and I'm sure it wasn't your intention and I've take my responsibility for this. But if you could get somebody at a significant cheaper rate and get the same deal, why wouldn't you. You know, I wasn't clear. So people were downgrading from one on one to my membership. So my money that was coming in was going through the floor, but I was doing more work. And, and, you know, people would message me and go can I just pick your brain. And I didn't know how to say no. So I was getting on zoom cup is and stuff.  I'm not cut out for this and someone sent me a pick your brain message. So I think my link to my one on one.  And they wrote back and they go, well, I don't want to lose way. I just want to ask you about stuff. I'm like, so you just want my time. Like, I kind of, I got a little bit resentful. And I realized that like I was reading a Brené Brown book at the time and she has this quote that's now like my mantra clear is kind. And I couldn't get resentful at people who were not respecting my boundaries when I wasn't clear about what they were. So it became this really murky messy thing. And, you know, I had to say so I did a thing and I spoke to all my clients and I said, look, I'm owning my part in this. I have I have done this. So it's not to blame or anything. But going forward, he is my client agreement because I've always had a client agreement. I've got a legal agreement, but I haven't upheld it. So I was like sessions will start and finish on time. You know, sessions are canceled under 24 hours will still be charged. I just like I went through metamorphosis like the butterfly coming out and it did upset a lot of people and I did lose a lot of clients. But I found myself again, I could spend time with my kids and then new people came in and people actually came to me and they come to me now and they're like, I love your work because of how clear you are. And I love the boundaries and people feel safe. We're worried that if we set boundaries, people will be upset with us or people will be this. But when people don't know and then they're overstepping and then we get frustrated and we kind of rip their heads off inadvertently. Like no wonder they they feel the pushback. But if you're really clear and then they're like, well, I don't want to work with someone like that. That's great. They don't have to come into the container to start with. So it was from understanding this through my business that I realized I've done the same thing with my weight and it all kind of got really clear with this where I thought I was helping. I was actually enabling people. My gosh. Okay, I'm going to be time stamping the last few minutes and sharing that with my clients because that's that was that was really, really helpful.  That's why it's, it's, it's like you're, you're just talking, well, this is what happened and you learn from it. Do you maybe a little potentially do you if someone said, Suzanne, I'd like to get your coaching on the boundary stuff. Is that something to provide. Absolutely. I don't like publicly do it, but sometimes the boundaries thing it's clear the business thing it's kind of like the startup thing. Huge. It's a huge journey and people. Yeah, I totally do that. Okay, because I want to encourage those watching if you have been finding this revelatory. It will be life changing really to actually integrate this stuff into your day to day and working with Suzanne may be helpful for that. So this is so good because I actually notice that I actually keep really good boundaries. I don't know how it started happening maybe over time and part of it is that I'm very much a J on the Myers Briggs very, very J so I'm very good at well spreadsheets calendars I like putting things into boxes, which also means time into boxes and like, No, you're not allowed to email me, you know, it's interesting because I actually don't have a client agreement as you well know I don't have a contract or an agreement that people sign. But because I somehow communicate my boundaries and I'm gonna have to start noticing this. And those of you watching who know, know me know my work and start to say well yeah you communicated this way or that way I'd be curious. I think somehow I communicated it's like, it's like such a natural part of me, and I assume that everybody does. But you are so right that actually I would say most of the people would say probably probably half maybe more than half of the clients I work with. I really don't have good boundaries I think I think especially because I attract the people into my audience who are more caring, who want to be authentic, which means that they want to be more expressive of who what their soul really is, which, which can be go into the whole go and go with a flow thing which can be poor boundaries it's like, it's like there's a lot of relationship between all that. But let's get back to, let's go, let's get back to this so you've just you've listed a couple of ways we can all start to notice how we're, we don't keep good boundaries, but then how does that relate then to over consumption. It kind of happens that I know it's a cliche but you know they say give from the overflow. And I was like I remember reading that I was like, what's this overflow. I don't even feel like I have dregs, do you know what I mean. But like when we do unable to say no, and we give a lot, we do end up depleted in in ourselves. And the way that I myself and the people I work with, fill up that depletion is usually with eating.   So when we give so much. That is the only way that we know how to take back, even though in the back of our mind we're screaming I don't want to do this I want to go to bed I want to be rested. I want to eat well I value my health. But it's just gone past that point like where you're just in the dregs. And it's, it's kind of this pushback it's really hard to articulate but people who experience it they'll know that just like, I need to switch off my brain and all this stuff just, you know, and then you feel guilty and this is the real crux of it. I think when we feel resentful of our clients or our family or our children, we don't like to feel that way we're caring and loving people and that is not a nice place to be. So when we over consume, then we feel guilty and that's very self directed, I'm much more comfortable being mad at myself and being mad at anybody else. But actually now that I have these boundaries and I can say to people, like, that's a no, like a clear no, or a not right now. Some people do get affronted, but then they'll just go and ask someone else, like there's always going to be some sucker who will do something for them. So it's kind of like, I don't have that getting to that stage anymore, because I can say no whereas before I felt so bad and I wanted to help. But I didn't really help people I only enabled them and the more I said yes the more they asked it became this weird kind of codependency. And then I was like, why am I not getting anywhere? So I think sometimes the overeating the over consuming comes in, because we feel bad about it. And that's directed to self and that's easier for us to process then for us to feel resentful. This is so good. And as you say, it's so funny because I think in the working world or just in not just a working world I feel like in the normal modern human world.  It's like, in other words, it's like, we work hard all day. And then we get into our addictions, because that's somehow supposed to fill us up. Yeah, is and it's not recognized in in Western culture at least not in Australia and I don't think in America and stuff is to give pockets to ourselves during the day. Like before we started you're talking about having your nap and I love that. Because why do we work all day and relax all night. It's almost like why do we work our whole lives and then not relax till we retire. Why is that like, why can't we have a nap? Why can't we go for a walk? Why can't we read a book? Not all day like that scene is like lazy, but these receptive pockets during the day where we take 10, 15, 20, 30 minutes and give to ourselves throughout the day. So in the evening we're not into the dregs and then needing this frenetic relax on the couch over consumed because we've gotten so drained. Yeah, this is so good. My goodness, we only have a few minutes left. And I, yeah, I really enjoyed this conversation and I hope those who are watching this finding is helpful will reach out to you and knowing that you keep good boundaries and to schedule. Thank you. Or to join your why wait. Okay, so some, okay, there's, there's two types of people here watching this one who do would like to work on their weight issues. And Suzanne is a fantastic coach for for for doing that obviously your why weight program weight is w eight the number eight so why wait, why wait program is designed for that. I do mindset coaching with people who recognize themselves in the conversation we're having about over giving and boundaries. And so whichever type of person you are contact Suzanne, but I want to ask you one more thing. Before we go which is, I sometimes hear people say, Yes, I was working with a client who's now a friend. And like, it makes me worry because it's like, what does that mean does that mean you now feel obligated to help them outside the client relationship and what does that mean for your boundaries but you want to do I want to say anything about that. This is a very challenging thing, and it's something I face because as kind heart centered caring entrepreneurs we often be friend our clients, but we need to be really clear so for me. There's ways people can contact me so if people are my friends, they can send me a text message or they can send me a messenger thing, but if they're a client, I use boxer. So there's the different ways and then, or if we're not sure, and they work with me one on one. At the beginning of the message like is it a friend message or is it a is it a business message like I need that clarity and sometimes I'll say because sometimes you just want to vent to a friend. So there's being very clear and then this is going to sound really funny. But anyway, it is what it is. We have like a safe word. So it's like, if it's if this is going to go if this is going to risk the friendship, we say the word and then we absolve the coaching relationship because I value my friends. I can get lots more clients, but you know, friends first. So there's some people who that has happened to and I won't coach anymore and it will start to look back and I need to hold the boundary and say, you know, this is something that you need to work with with a coach, not me. Yeah, really good. That's really true. Coaches we end up very very inadvertently and that can, it can harm both parts of the relationship. Yeah. So it's like, which answer do you want a friend answer a coach answer or in which way are you going to contact me so that I know and then even when you're in session. Yeah. Sometimes I'll make the session hour 15 will spend 15 minutes catching up chatting. That's our friend time. Then that's closed on that and now we're in session. Wow. Because I'm very clear that I don't want people to feel like I've paid her all this money and all we did was chat about her kids. Yeah. Yeah, this is really good. I think people can work with you on this if they have that issue. It's a conversation you need to have. Yeah. Yeah, really good. Suzanne, this has been great. Thanks for your links are below whenever, wherever people are watching this it's either below or above the video just look for the links to Suzanne stuff. Contact her you can see that you know she could probably help you if you have the boundaries or over giving. That's leading to all the stuff but Suzanne thank you so much for the work that you do the way that you do it and thanks for this conversation. Thanks for having me George.


So you've had that wonderful wine trip. Now, how are you going to get all that wine that you bought home? I'm going to show you how to pack some wine in this video. Welcome back to Exotic Wine Travel. I am your host, Matthew Horkey. So today we're going to talk about packing wine and it's something that we live on a daily basis because Serene and I, we travel full-time for wine. We mostly backpack. We have some luggage as well. So we're always carrying wine because we're always going from country to country. We like to bring new different styles of wine to have with people in the next country. We're going to, especially if we're with wine writers, other critics. It's just something fun to do and I've learned some tricks along the way. I've been doing this for about three years now. It's not always comfortable. Sometimes it's a pain in the butt, but we get around it. So I'm going to show you a couple of options, some things that we have done. We have also taken wine from all of our overseas trips into my cellar in the US. Sometimes we've come in with 15 up to 36 bottles of wine.  So I'm going to show you some things to do. If you're on a budget, the easiest thing obviously to do is to wrap the wine in clothes. Make sure you pack it really tightly in a suitcase so it's not swinging around. When we first started traveling, we were just traveling with a backpack and then sending some boxes back and then we eventually purchased a hard shell carry-on that has been extremely useful. We would wrap the bottles in clothes or wrap cardboard around the bottles and then pack them until we found out about this company, Lausanne. Now we have some wine sleeves. We got these from Lausanne. If you want to check out some of their products that we have, I will put a discount code in the description box just to let you know. If you do choose to purchase these from us, from that discount code, we do get affiliate commissions. So take it for what's worth. I do like these a lot. Yeah, these are fantastic. Another way to do it is we ask producers if we buy a case or more for one of their shipping boxes and it's cardboard box with Styrofoam inserts. Those work very well. The only problem is they're bulky, really bulky. If you have 12 bottles, it will be under the limit for international check-in luggage. So it's something worth checking out. Another option that we have just picked up or learned is we got a package from Lausanne, their Wine Check Elite. It's a beautiful roll-on luggage. It has a Styrofoam insert to put six bottles in or you can take the Styrofoam insert out and put 12 bottles in the bag that can be used to carry on for tastings, whatever, but it can also be used to be checked on. So I'm going to use all three of these methods and we're going to take bottles of wine from Zagreb, Croatia to Detroit, Michigan and I'm going to show you what it looks like when we get there. Back from, we went, we made a connecting fight from Zagreb to Paris to Detroit, Michigan. So it took an entire day about 18 hours of traveling with all three of those methods that I talked about and you can obviously see which ones took a little bit more time, which won't. So the first method using the box, using the box that you ask wineries for, works out nice. As you can see, I had to wrap it up a lot. It got really banged up and also it took a long time to unpack but the wines came out perfect. So that's a cheap on the budget option if you're traveling with wine. Just know that it's not the most convenient, right? Because you have a big, huge bulky thing. Especially when you have a box, I mean, you need to look for wrapped servers or get it wrapped up before you get to the airport. So the, but the 12 bottles will make it under 23 kilos. You check baggage log in. So that's a good cheap option. The other option is wrapping it up in the hard shell suitcase, which we did. I actually like using these sleeves that Lazen gave us a lot better than wrapping them up in cardboard or wrapping them up and stuff. And surprisingly, you know, this was my favorite one at first. This is the, the Botolo Botolo bag compared to this one. Sometimes I don't like the stickiness because it wears out, but they're still useful. I like this because you can wrap it up. And you know what? I hated this Vin bouquet bag. We didn't use it at all. But it worked out really nice for the Magnum bottle and I blew it up and I had cushion. So, okay, I have a couple of these. Check it out. And then, you know what I was most impressed with? I thought the wine check elite here would not make it through checked luggage connected flight. I thought it would get ripped to torn the shred. It still looks new. It looks brand new. So this is convenient option. The cool thing about Lazen is that they send, they send stuff directly to your hotel if you're in Europe and then you can check it back to U.S. or Asia wherever you're going. I will put the affiliate link up on the screen right now. We, we do get a small commission if you do choose to use it. So if you choose to use it, just know that it would help us out a lot. Or you can go with the budget options, which are fine too if you have a little bit more time. Anything else you want to add on packing wine? There will be all. Because we go through it all. We go through. Yeah. I mean, if you're always traveling for wine, it's always important to just figure out the option or the solution and stick with it because you're going to bump into the same circumstance or situation all the time. So I'm going to be carrying these things around a lot. So guys, if you like this video, please subscribe to our YouTube channel, Exotic Wine Travel. I will see you the next episode.