The most common response or criticism, rather, that I've heard of the Defund the Police slogan is that it sounds like people who say they want to defund the police really just want to get rid of police. It sounds like they don't want anyone to show up to my house when I call 911. So, like, what do we do in that instance?  And in actuality, that's not really the case. Defund the police really is more about reallocating resources into other areas in society because in cities across the country, police department budgets are much, much more bloated than anywhere else. So basically, what folks who advocate for defunding the police want is more money in healthcare, education, housing. That's really all that it's about. And it's important because, you know, up until this point, we've always just accepted that for every single public health issue in America, there's a one-size-fits-all solution. It's policing, right? So rather than trying to tackle this issue of homelessness with housing, we just criminalize homelessness. Rather than responding to drug abuse and addiction with treatment, we respond by criminalizing drugs. So people are calling for a new approach to drastically rethink policing in America. And some cities are starting to do that. Denver, for example, rolled out their program known as STAR, which stands for Support Team Assistance Response. And the preliminary results are very, very encouraging. So as Grace Hawk of USA Today reports, the U.S. city is reporting early success with the program that replaces traditional law enforcement responders with healthcare workers for some emergency calls. Previously, Denver 911 operators only directed calls to police or fire department first responders, but the Support Team Assistance Response, STAR pilot program, created a third track for directing emergency calls to a two-person team, a medic and a clinician, staffed in a van from 10 a.m. to 6 p.m. on weekdays. The STAR program, which launched in June, reported promising results in its six-month progress report. The program aims to provide a person-centric mobile crisis response to community members who are experiencing problems related to mental health, depression, poverty, homelessness, or substance abuse issues. Denver is among several U.S. cities working to develop an alternative emergency responder model for people who are experiencing mental health crises, as police officers fatally shoot hundreds of people experiencing mental health crises every year according to a Washington Post database of fatal shootings by on-duty police officers.  Over the first six months of the pilot, Denver received more than 2,500 emergency calls that fell into the STAR program's purview, and the STAR team was able to respond to 748 calls. No calls required the assistance of police, and no one was arrested. Denver police responded to nearly 95,000 incidents over the same period, suggesting that an expanded STAR program could reduce police calls by nearly 3% according to the report. Data collected during the pilot program found that STAR calls were focused in certain areas of the city, and most were calls for trespassing and welfare checks. Approximately 68% of people contacted were experiencing homelessness, and there were mental health concerns in 61% of cases, largely schizoaffective disorder, bipolar disorder, and major depressive disorder, with 33% of people having co-occurring conditions according to the report. So keep in mind that these are just preliminary results, but this is incredibly encouraging. Very, very, uh, encouraging. Look, folks who claim to support the police, I don't know why you'd be against this. Because don't you want police officers to have more time to deal with real issues? Like, if they're not responding to mental health issues, then this frees them up to deal with actual crime. But for the folks who don't think police are suited to respond to issues related to mental health or homelessness, this gives them what they want as well. Like, I feel like this is something that appeases both sides, not to both sides it, but this is what we all should want and strive for. Now perhaps it just needs to be done, because once people see an example of this working, then perhaps they'll get on board with it, and we might see a sort of domino effect. I mean, people are usually skeptical until they see something in action, until they have concrete evidence that suggests this is a good policy. I mean, look at cannabis legalization. All of a sudden, you see two states legalized in Colorado and Washington, and now we have almost 15 states with legal recreational cannabis. All it takes is one good example to get the ball rolling. And again, to go back to defund the police, I usually don't like to use memes to educate people or demonstrate my point, but this meme really just does such a great job at explaining what folks who want to defund the police want. Like if you reallocate the money being used to fund an already bloated police budgets to other areas of society, then imagine everything that we could accomplish. We could fund education, healthcare, youth services, housing, other community investments. And if you decrease the need for police, then overall the aggregate effect will be that there is less police brutality, because they're interacting with less people and individuals who are experts, who are social workers, who are trained to deal with people with specific needs, drug abuse, mental health issues. That's obviously going to improve the state's response to folks with these very special needs. So this is win-win-win, and really what we just need is for more cities to do this. And thankfully, since it's at the city level, this is something that folks can easily get involved with and make a huge difference. Like you don't have to wait until Congress is full of progressives to have this enacted. Like you can take action, you can organize with people in your area, and you can encourage your city council to adopt a program like this as well. So look, I just wanted to share this because this is really fantastic news. Again, this is early and we need more evidence that this works, but so far what we're seeing is very positive, to say the least.


In this presentation, we will take a look at special reports that may be conducted by public accounting firms. Special reports may include financial statements prepared on a basis of accounting other than, first, a word from our sponsor. Well, actually, these are just items that we picked from the YouTube shopping affiliate program. But that's actually good for you, because these aren't things that were just given to us from some large corporation which we don't even use in exchange for us selling them to you. These are things that we actually researched, purchased, and used ourselves. Bayer dynamic? Not sure if I said that right, but this is the DT 770 Pro 250 OHM studio reference closed back headphones. I wear headphones basically every day for a large part of the day. They are important to me. Therefore, I've gone through many different kinds of headphones. I've had these for some time and they've worked quite well. They fit over my ears, but I'm still able to put my glasses on under the headphones. The headphones not pinching too tight on the glasses to give me a headache, which is nice. The quality of the patting is good and it has lasted for some time. I've had these for some time now and they haven't gotten all torn up on me or anything like that. I also like that I have a cord when I'm doing my recordings as opposed to a USB centered headphone because that frees up a USB port and I find the USB headphones to be less reliable. They come with an audio jack that looks like this, which is useful for me because that plugs into my audio interface. However, if you want to use the headphones for some other purpose, I believe it's fairly easy to get a converter to other types of audio jacks. If you would like a commercial free experience, consider subscribing to our website at accountinginstruction.com or accountinginstruction.thinkific.com, where we have many different courses you can purchase one at a time or have a subscription model giving you access to all the courses. Courses which are well organized have other resources like Excel files and PDF files to download and no commercials. Generally accepted accounting principle. So it's quite possible that we as an auditor could be engaged to do some type of engagement for something other than generally accepted accounting principles. In other words, typically if you're thinking about a publicly traded company, we would need they would need to have an audit that would be given typically in terms of generally accepted accounting principles, but it's quite possible that there could be an audit or other some type of engagement, some type of insurance engagement that would be something other than generally accepted accounting principles, such as a cash basis or possibly a tax basis. These things are often things that may be needed also by smaller companies as well. So for example, say someone needs a loan from a bank or something like that, a company does, they may need added assurance on their financial statements from the bank and the bank might be satisfied. They might be able to say, Hey, I know that your financial statements are in accordance with cash basis or possibly a tax basis. And what we want is assurance. And so we don't need you possibly to convert your financial statements to generally accepted accounting principles. In that case, what we still need is the assurance that the financial statements are prepared properly in accordance with the basis that you have put them together within, which might be a cash basis or a tax basis. So oftentimes that's going to be something that could happen in smaller types of organizations that may need some third party type of assurance service from a public accounting firm. And there could be some basis then other than generally accepted accounting principles on which the opinion is given. Then we have specified elements, accounts or items of the financial statements. So we might have to give an opinion or we may be asked to give an opinion on certain accounts and we might basically set up an engagement to give some type of opinion, not on the entire financial statements, but specific elements within it. So for example, they might ask us to audit the accounts receivable and test for accounts receivable and the fairness of the accounts receivable being audited given the allowance for doubtful accounts and that type of engagement could be an audit for something like a pension plan. Is a pension plan valued correctly or is it reported properly in the financial statements? There might be some specific need. And again, these audits typically come up because of some type of specific need. There's some kind of specific need within the business industry. They need more assurance about a specific section, possibly not the entire financial statements, but a specific component of them in order to meet whatever needs are there in order to give the added level of confidence that is needed within that third party agreement or opinion process. So that could be another type of engagement that could be for a public accounting firm compliance with aspects of contractual agreements or regulatory requirements. So if there's any specific contractual agreements or regulatory requirements, we could a CPA firm or a public accounting firm can be engaged in order to conduct an audits with regards to the compliance with those items. So again, you can see how this could come up in specific industries, specific areas where there's need to have some kind of third party assurance that there has been compliance with these regulations and then the audit would be of course conducted with regards to the compliance of them. Financial statements prepared on a basis of accounting other than generally accepted accounting principles, the typical basis these we would have cash basis, tax basis, and some kind of regulatory type of basis or the three kind of basis these we would have. Again, you would probably see this and more non publicly traded companies where they would need some type of audit, some type of if they're looking for a loan or something like that, they could get some type of audit for that the bank might be asking them, hey, we need some kind of third party validation that your financial statements are prepared correctly. We know that they're prepared in accordance with the cash basis or tax basis. We just need the assurance that they are prepared in accordance with that cash or tax basis and therefore the audit might be or some type of audit or engagement could be conducted with regards to those specific formats of accounting specified elements accounts or items of a financial statement. An auditor may be engaged to report on only specific parts of the financial statement. So again, we could be auditing for a specific component of the financial statement, there might be some need for some assurance within some specific component of the financial statement, it would be a lot simpler of an audit or less work, of course, to audit just that component if that's what is needed. Compliance with aspects of contractual agreements or regulatory requirements auditor will provide negative assurance on compliance with the provision provisions of contractual agreements or regulatory requirements. The auditor does not use the words in our opinion. So in other words, when we do this type of audit when a CPA firm or public accounting firm does this type of audit, we don't use the same language of in our opinion and said it looks something more like this. This is just an example in connection with our audit. Nothing came to our attention that caused us to believe that the company failed to comply with terms, covenants, provisions or conditions. So notice what that negative kind of language that we have there's kind of a disclaimer type of language kind of a lawyer talk type of language. So let's read it one more time. In connection with our audit, so with our audit, we did do audit, we gathered evidence. Nothing came to our attention. We didn't see anything come to our attention within the audit engagement that caused us to believe that the company failed to comply with terms, conditions, provisions and conditions of and so on and so forth.


for the last about week and a half or so, going on two weeks, talking about various aspects of the coronavirus and how it's affecting us as house cleaning business owners and strategies that we can implement within our business to manage this situation and make smart moves to be successful. Been having some folks set in and help us out with some of these discussions and today you've got a special treat. Liz Trotter who she's a force of nature in a lot of different ways when it comes to motivating employees, managing your workforce, persuading people, be it your clients, be it whatever stakeholder you have. Liz has a special gift and now more than ever, knowing what our message needs to be and delivering it in a way where we're getting the outcomes that we need is really, really important. I'm fortunate Liz is a partner of mine and in several different ventures including Castle Keepers Institute as well as Castle Keepers on the house cleaning side. She runs her own business. She's been doing for a number of years in Olympia. I could go on and on and on but I'm taking up valuable time. So Liz you're out on the West Coast. You've got a lot of unique experiences. You've probably been seeing a little more of what's happening with the coronavirus before some other of us have on other parts of the country. Can you kind of fill us in on what you're seeing in your world? Sure Tom. So I think that everybody's kind of heard a lot of what's going on. The schools are closing. There's a lot of scary stuff happening. Restaurants are now closing. Bars are closing. You're being limited as the number of things that you can buy at our local Walmart, Fred Meyer in Olympia. You're standing outside and waiting to go in when somebody comes out. Somebody goes in, somebody else comes out. Somebody else goes in. When you're checking out you can only buy currently one hygiene item in the past. There were five that you could buy. It went down to three and now it's one. Hygiene item is it could be paper towels, toilet papers, facial tissue, bleach. If you could find bleach of course, dish soap, hand soap, any of those types of things. Now you can only buy one. So everything's getting a little bit more like nerve wracking, right? Everything's making everybody feel a little bit more. It seems like we just get used to something and say, okay, this isn't that bad. And you'll start hearing people say, oh, come on, this isn't that bad. And then, another notch. It's just a little bit worse again. And then, okay, we get used to that. This isn't that bad. And then, eh, there it goes again. Another little, eh. So it's pitching us little by little by little. Trying to sort of ramp it up so that it's not too scary all at one time, but it gets kind of scary. I mean, even for the people that don't scare easily, it's getting kind of scary, right? Yeah, and it seems like Monday is in particular. Monday's in particular get a little bit bad because there's a whole lot of stuff that can happen over the weekend. And I guess really, that's what I wanted to talk about today is how do we deal with that fear and what smart moves can we be making within our business to manage in the face of that fear? Well, one thing that I think everybody knows is that when you're afraid, you feel less afraid when you feel like you have some power, when you feel like you have control over the situation and you can do something. So first thing is start thinking about what you can do instead of what you can't do. When you start feeling like your power's being taken away, it's scarier and you start losing focus and then you start reacting instead of being proactive. So these are all things that you wanna try and stay away from, right? We wanna try and look for what can we do? Start thinking about, well, if things get worse, okay, how can I be ready? How can I be prepared? What are some of the things that I can do instead of everything that now I can't do and the things that are scarier? I can't find hand sanitizer, I can't find this. The foggers are all $4,000, I can't, I can't, I can't. Gotta get out of that. You gotta switch that around, reframe your situation, reframe your own internal narrative and your external narrative around what can I do? What can we do? What can our industry do? What can our community do? How can I personally be helpful? How can I help my area, my community, my employees? How can I be maybe of service? What are some of those things? So they start feeling like I can do stuff. Some of that other stuff goes away. Some of that panicky feeling that, ooh, stress feeling can go away. Is it gonna completely go away? Not unless you are an imbecile because this is a scary situation, right? Unprecedented is your word, Tom, which I love, I agree with. This is an unprecedented situation and it wouldn't be wise to just be like, do, do, do, do, do, do, this is no big deal because it is, it's a really big deal. And but we gotta get on top of it and we gotta stay on top of it. Do you have some hints or some ideas you could share if anyone sitting here who's running a house cleaning business is kind of like, gee, I don't know what I can do. They're just looking around and they're seeing things in the news that are scary and political figures that are telling us what we can't do. I agree, there is a long list of things that we could be doing. What's at the top of your list, Liz? Probably for top of my list is staying in contact with people and keeping that message that we can do something top of people's minds. I'm thinking about my employees a lot because my employees are critical to the running on my business, right? And staying in business, obviously so are customers, but chicken or egg, chicken or egg, right? So I'm focusing first on my employees. I wanna make sure that I'm on top of that situation. So constant, consistent message about what we're doing. Everybody that knows me knows I harp on four basic things, matter meaning measuring accountability. So I'm doing the same thing in this time. How do our individual people matter? How do they matter to me? I wanna keep them safe. I wanna make sure that they're not going to be in a bigger risk. Most of the people that work for me are in a very low risk category. One of the lowest risk categories. So how can I keep them there, right? How can I keep them in that category and what am I doing to contain some of that risk? So that's how I'm trying to help them see that they matter to me. If they feel like they're not well and maybe they shouldn't work, they're nervous, great. We let them off. Our attendance policy is very relaxed. Actually, it's almost non-existent at this point. If you don't wanna come to work, you don't feel well. Don't come to work, absolutely. And if you need the money and you still don't feel well, you matter to me. So I'm going to find a way to help you get money somehow, whether that means lay you off when you let you get an employment, whatever that's going to mean. So, and I know that everybody has to figure out how they're going to do that in their own businesses.  So that's the first thing. Second thing is, where's the meaning? Gosh, this is such a huge opportunity for us. I think a lot of times we struggle to find meaning in our job, in our business, right? How do I find a lot of meaning in going in and cleaning people's toilets? Well, during the coronavirus, how do you find meaning? This is it. This is a big chance, right? Here's your chance to show how we can actually make a huge difference for our communities and for the people that really are at risk. How can we help? What are some of the things that we can do? And what are some of the other things that we can be doing that other people aren't talking about, aren't thinking about? I'm constantly looking for these other ideas. There's just an idea that we recently started that is giving people the impression that, oh, they are thinking in a different way.  But how many people are worried about the entrances and exits to your home, to your businesses? Especially now, if there's no restaurant, you're gonna have people coming and delivering things to your house. More things are going to be getting delivered because you can't go out. How about disinfecting and cleaning that area? The external areas of your home where you're gonna be leaving. How about your garage if you're leaving now? How about inside your car? If your customers are going to be getting into their cars, who's cleaning those areas, right? All those types of businesses we might not think about. Because they're outside, right? We're all thinking about those. Everybody's talking about the 51 points on the inside. But what about outside? How many test points are there out there? There's a lot of 151 too if you wanna look at it, right? So that's another way. Part of that meaning, one of the things that we've been driving on a lot in terms of the message is making sure that everybody understands that we're on the front line of defense against community acquired viruses like it. We play a really important role in fighting this disease, it seems to be consuming our lives right now. A lot more important than just cleaning somebody's home. And who has more experience than we do? We've been doing it every day, day in, day out for years on end. We have the experience. Nobody is more equipped to do it than we are, nobody. So we have a unique opportunity in that way as well and also for our employees, right? What other job is going to be as safe for you? If you are going to be working, what other job are you going to be as safe?  Everything that you've touched and you've come into contact with is being disinfected by you. So any other job like that, there really isn't, right? So and we're taking even more care to keep you out of harm's way if the customers are sick.  You've been cleaning houses with very serious illnesses in them. You just didn't know it, nobody told you. And now you know. Now people are telling you and you can be safer.  And without truthfully, a lot of our people probably were not following the protocols that they should have been because that could be so cool, right? It seems like a big deal. But boy, everybody's doing it now, aren't they? And I'm not having to have any conversations with anyone about wearing their gloves. Right, this will, when this is over, this is going to change the way the world looks at cleaning forever. And it's going to make us all safer. It's going to make our jobs more important, our businesses more important. This is scary now, but if you look beyond this, this really could be the best thing that ever happened to the house cleaning industry. It's kind of like the virus itself. You get the virus and then your immune system changes and you get stronger and you're able to fight it. So this is like the virus for our industry. It's really hard. We're going to fight it and we're going to come out. Hopefully if we do it well, right? We're going to come out the other side. We don't want to be one of the ones that don't make it out. Yep, we're going to be better for this. So let's see, I did have a couple of other things you had asked me a question about what are some of the things I'm focusing on. So for my people that matter, get on that meeting real well. Also the measure, what is the measure? So there are lots of different things that we can measure and we could measure just what are the things that your employees are caring about. Are they caring about how many clients we're actually serving and helping? That's another way to make them feel good about what they're doing, right? Maybe you want to tally those up. Maybe you want to keep track of. Team one, clean four houses today. Team two, clean five. We cleaned a total of 42 homes today. We helped the community by cleaning how many homes? Maybe you could have a running total. Maybe you could just go through how many, another measurement could be how many sets of gloves are we going through? Or maybe you're using reusable gloves. How many gloves are we saving for the medical staff? Another measurement that you could be using, I'll have another one and I'll just poof right out of my head right there. I thought it was too many all at the same time. Anyway, my point is look for a measure that matters to your people. What are they caring about? Maybe you have employees that have kids. How many employees with kids were you able to help so that they could continue to work because they don't have kids. That's a struggle too, right? Who's taking, I mean, if they do have kids, who's taking care of their kids? There's no daycare, man. So maybe you have something around that. How many people are you helping and keep employed? There's lots of different things that you can measure but just pick one and make it be whatever matters to your people in your area. That's my best advice with measure, right? I feel like there's so many things to measure. Just needs to be the thing that your people care about. And then that last thing of accountability, check in every single day. Are we on track? Are we on task? Are we as the owners of our businesses? Are we being the leaders that we need to be that they need us to be? Are we leading our companies down the right path? Are we just going with us well? Are we just following along? Are we waiting until this happens and this happens and then we're like, oh, well, we better change this up or are we leading our people to where we wanna go? So be that person. Be that leader for your company, right? Lead them to the right place, leading our industry. And you know, if you still not able to look at it, everything you're talking about here is like best practices always has been, right? So when things get tough and they're tough right now, it's more important than ever to go back to your foundations, the stuff that you've built your business on and you've got to execute the things that you know that you should be doing that maybe you haven't been executing as well that you've really needed to in the past. Well, now the smart business moves that you need to make more important than ever to be doing it the right way. And you know, Tom, I like that you said that thing about the basics to going back to the basics because all industries, everybody knows that if you wanna get better, you don't just change things up. The first thing you do is get better at the basics. Get better at the things that are core to your business and then grow from there. So I love that you said that, that's awesome. Sure, it's the blocking and tackling, it's just the foundational cores of your business.  Absolutely. I do have one thing that I wanna add to that though, Tom, is, and I know we don't have a ton of time here, although it's Facebook live, I guess we'll talk forever. But one thing I do wanna say is, cause people can just check out, right? They don't need to be on. Let's see, Kevin Patrick says, you should be taking questions instead of just talking at people. I'm happy to take your questions. I'm sure Tom is well. Feel free to stick them up there if you have somewhere we're happy to answer questions, right Tom? I guess you're happy. Sure, absolutely. I am. Anybody have a question? Yeah, absolutely. Yeah, another thing that I did want to say is don't get, even though we're talking about going back to the basics and strengthening that core business and making your business stronger by hitting those foundational things, don't get stuck. This is a new time. Things are different right now. Don't get stuck thinking that you can only do what you've always done and get stuck in thinking about what you can't do. Really need to put a lot of focus on the beginning of this call or of this Facebook live. You've got to focus on what you can do. So if you can't do some things, okay, you can't do that, but what can you do? Now, what are some things that you can do? So Amy, you're saying that all of your people are refusing to work, okay? When all of your people are refusing to work, so there's needs to be some new messaging and I don't know if that new messaging is going to, it might be too late. I don't know. Sometimes that happens. I mean, unfortunately, if you get too big of a flywheel going and it's moving too fast and going too far, sometimes you can't yank it back and you might have to start over again. I don't know. If that's not your case, Amy, and if you can have communication with your people, then go back to matter, meaning, measure, and accountability, right? How can you add in those things? How can you show the people that they do matter to your company and that you wanna be able to help them but that you also have bigger things that have to be done. You wanna be part of the solution. You want to be part of helping the community and putting in your effort. Maybe you don't wanna just dig in and wait for everything to pass over you. Maybe you wanna be part of how things are getting better. So maybe these people don't wanna be part of that but a big piece of the message needs to be how we're gonna be making things better and being part of the solution and what we can do. But keep in mind, one of the bad things about all of these people losing jobs is they're losing jobs. But on our side, there's a lot of available employees out there too. And Amy, I see that you had two people you interviewed and they wanna start working. You're asking, should you hire them or wait? I'm not sure why you would want to wait. I mean, if they wanna work and you've got work for them to do, no better time than the present, I would think. Maria, you're at. I agree. Yeah. What do you think of this one, Liz? Maria wants to know, should we approach the entire group to have this discussion or should we do it one on one? All right, so here's the deal. Social distancing says you don't wanna put a whole bunch of people in one room, right? I got 30 people, I've got a small office, I don't wanna put them all in one room. But I got everybody on Facebook. So I've got everybody on Facebook Live and our private group and I'm talking to everybody as a group. I'm also talking to people one on one. I have two messages right now on my phone saying, call me when you get a chance. Soon as I get off this Facebook Live, I'll be calling in a couple of employees because I don't know what their individual problems are. But they do, they have concerns as well. So my job is alleviate their concerns and help them to feel good about what it is that they're doing and help them to move forward with their messaging. And that's what I'm doing, but I'm also doing it every day. Every day. I think if you mean... I agree, I think the answer to that, Maria, is both. If you talk to the group, be it virtually or one on one, but everybody's hearing the same thing at the same time from the leader, that's a way of establishing trust. Everybody kind of knows that they're hearing the same thing and that's really important. At the same time, if you really wanna change somebody's behavior or persuade somebody to do something, a lot of times if you can kind of pull them aside one on one and make that personal appeal, you can stop the group think. If everybody's kind of going in one direction, you can't change that. You can start the discussion in a group, but then pull people off one at a side and kind of appeal people off. And before you know it, the group's no longer thinking like a group anymore. That's really what you want when the group is thinking something bad. Yeah, really good point, Tom. I got a question here from Christopher Linnenthal. You guys, we were not seeing your, at least I wasn't, Tom, I doubt you were either. We weren't seeing your comments initially and now we're able to see them. So if you had a comment up above and we didn't see it, please repost it. I'm seeing a comment from Christa. I also staff started calling people to confirm appointments without asking me and people started canceling and what should we do? So one of the things that we have, we did at Castle Keepers is we started again, controlling that narrative. Again, I'm big about grabbing control and taking it away. When people are afraid, they want someone to take control and tell them what to do because they're scared and they don't really know the right thing to do. So they're ready to listen. So this is what we're doing. This is not, we have different scripts and I'm not going to get into all of them right now, but just this idea, have this idea. When a customer calls and they say something like, in the first word out of their mouth is, hi, this is Liz and I have a cleaning, blah, blah, blah address and I want to cancel my service. Here's what you don't want to say. Okay. Don't say okay. That's the wrong answer. You want to have your answer ready. And so your answer needs to be something like, okay, and, okay, or good to hear from you. Thank you for calling. Here's what we are doing. This is our plan for people in your situation. Okay. Thank you for calling, Liz. This is what we're doing for all of our customers currently who are looking to cancel, skip, whatever terminology they use, right? What's your plan for them? Give them an option, this or this, right? Here are the things that we're doing. 90% of our customers are choosing to have a 51 point disinfection service done and we're doing this at half price right now. Would you like to do it now or would you prefer to have it done at your regular cleaning day? That's one example of something that you could do. Great, thank you for calling, Liz. We would love to get in there and do a final, or not a final, I don't like the word final, but do a complete disinfection of your home before your family goes into a lockdown mode. Make sure that your home is clean so that you can be secure and safe in your home. Those types of things. Would you prefer to do that now? I can get you on the schedule as early as tomorrow or would you prefer to keep your regular cleaning day? And then we'll put you on hold until this mellows out. If they've asked to cancel, tell them that you're gonna put them on hold. If they really want to cancel and they force you to cancel, all right, I mean, what are you gonna do? But just don't ask them. If you ask them, they're going to give you the answer you don't want. So give them some suggestions and ask them either or questions so that they can feel confident to choose one of these good ideas. And if you give them the idea that these are the right ways to handle things, they'll pick one. Do you have something else to add there, Tom? No, it's just, I guess, well, the other part of that is everything's negotiable and even today, if somebody's thinking that, you know, I need to go ahead and cut back on my service, there's two dimensions of that. One is the fear factor of, I don't want somebody to come in my home that might be bringing the virus in. And the other part of the economic factor, there's a lot of people that are losing a lot of money in the stock market and a lot of people who might be losing their jobs.  We're back to, you know, the economy is arguably worse now. And it was then, we're over top of that, the fact that you've got this virus out there scaring the heck out of people. But that's gonna change. You know, give it a couple of weeks and just follow up. And, you know, there's a casual email high, hope all's going well. Talk to them about the additional things that you're doing in your business to clean high touch surfaces and reduce the chance pathogens being spread to, you know, their family and loved ones. And some of them, you know, if they're in a situation where it's not an economic thing, if they think that they can afford it, it's like, well, you know what, my house is kind of dirty and we're all still standing here. Maybe it's not as bad as we thought. Some of them will take your service again or at least, you know, get you, you know, get you in there for another cleaning. Yep.  Where you're losing business, just keeping people on the schedule. So another thing is to like double down on people, double down on the customers that you have. What else can you do for them? What other kind of services do they need? Where do they work? What else do they potentially need? We were talking about some of the outside services. Some of the places where they're staying at home, where were they working that is now empty that could use some cleaning? Every place is going to be needing some more work done. Ask them how they're preparing and how they're managing the virus in their life. And don't tell you things in terms of how they're changing their behavior and how they're doing things differently and be listening for opportunities.  Ding, ding, ding. We might be able to do your shopping for you and have that discussion, especially if you're looking for additional work. Sometimes you got to do some things different than what you normally, you know, you might have to start offering other services if you have too many customers are afraid to let you clean. But if you've got people who are driving around anyway, put a dollar amount on it and offer to do other services for people that they don't wanna go out in the community and do themselves. Yeah, absolutely. And if you're going to do that, why are you the better choice? Why should they have you deliver them their food instead of Grubhub? Well, because you're cleaner, obviously, right? We do a seven point, use a number if you can, customers like our 51 point disinfecting system. What's your seven point disinfection system for delivering food? Well, or your 11 point disinfection system for delivering food. We Grubhub just brings you food. Are they even sure that their people are safe, clean, whatever? Maybe there's a way that you do not can be able to test them, obviously. You can't get any kind of testing done. If you could do a fever test, though, or a temperature test, and I'm not suggesting that you do any of these things. I'm saying, think about these things. Think about what can you do? How can you be the choice when there are a lot of people doing all of the different things? Right now, you just have to be thinking differently than you were thinking before because this is not the same situation of even one week ago, much less one month ago, or one year ago, right? And I hope everybody's sort of recognizing this trend of every week it's a lot different than it was one week ago. So next week is going to be very different than this week, right? We have to be ready for what's next because we're still in the beginning stages. Now, we're not almost done with this and just sort of ride it out. We're not at the ride it out stage. We're at the, we're just now catching the wave, just barely, there's the wave, it's coming and we're prepping for it. We're not even in the wave yet. So we got to really keep thinking ahead and forward and keep looking at what's coming instead of what's already hit us. I see we have another question there, Tom. Yeah, Latasha wants to know, should she be advertising or is it too late for sanitizing? My thought on that is, I guess really depends upon, who is your target market for the sanitizing? Do you know who it is that you're selling that to and how much is it gonna cost and what type of return do you think that you can get off of that? If you're gonna be marketing this to existing customers and to old customers, and if you can do that through emails in a way that you aren't really spending a lot of money, then that seems like a safe thing to do, just to kind of try it to see if you got your message right, what type of response you're getting. I'm advising people to take a hard look at what cash they have on hand right now and make sure you're spending it wisely because depending upon how things go in the weeks and months ahead, you might need that money down the road. So yeah, there's people out there that want your service that don't even know that you're offering sanitizing and so that's a vote for the yes, but you need to do it in a way with some expectation that you really know who that market is and you're reaching them and if there's a way that you could do that or at least test that without spending a lot of money to make sure that your message is right and you're really going after the right market, that would be my preference at this point given how important I think it is to preserve your cash. And I'm agreeing with Tom. So we usually fall on opposite ends of the spectrum sometimes, right? Tom will be very, very cautious and I will be like, let's just go for it, right? And so when it comes to preserving your cash, we're falling on the same line there. Everybody should be watching their cash because we just don't know how things are gonna fall and you don't wanna be in a situation where you are at the mercy of not having money especially if you spent money on something that's now sitting in a corner somewhere, right? And being unused.  If you have five apps that you're not using, if you're using, you know, 10 different apps, oh, they're all cheap, they're only 90 dollars, 9.99 a month, 19.99 a month, they're all really, really cheap. Maybe now is the time to cut back on those things. Pull back a little bit and save that extra hundred bucks, right, 200 bucks, whatever it is that you can save. Oh, rigid, trust at one word, y'all, one word. Is that awesome? We have to have trust, we have to be building trust and our customers need to be trusting in us. With that, we can go so far. Trust is gonna be a huge watchword right now because people just don't have trust. They're so afraid. That's controlling the message and setting the message, both for your clients as well as your team members, your employees, I mean, you have to be the center of trust as the leader of your organization. Everybody's looking to you and if you can be strong and convey that, you know, you've got this, then, you know, building that trust is what's gonna make it work. You know, we've got Sam Matheslider from Phoenix Arizona calling in and she... Hey, Sam. She's asking about the 51 point disinfection. Is that something we could post with? Yeah, the sex point. Yeah, I'll tell you what. It's a checklist, go ahead, Tom. No, I'm sorry. We have a page on cleaning business today that's got all the resources on it and, you know, we'll go ahead and we'll put that as a link on that page that will be a download. Works, that works. It's just built in like a forms program, job form, any form program that you're using, but the thing that is working really well with it is give it to your employees and when they go out and they perform the 51 point checklist, have them send that, I'll check off with their signature on there and have that send them back to your customers. We're finding that our customers love getting that little checklist. So it's just giving them that extra little, you know, it's okay, it's okay. They're feeling just a little bit better. So send that off. Whatever it is that you're doing, who else was saying? I think it was somebody else was saying that they, maybe it was Latasha, you're doing a lot of stuff too. You have extra protections that you're putting into place. Are there other things that you could do? Yeah, don't just advertise that you're doing them to people that don't know you. Advertise that you're doing them to the people that do know you and push how great it is. Explain how awesome it is, but also push it to the people that don't know who you are. And I have a little bit different mindset than Tom is. If you can talk about how you are sanitizing and disinfecting to anybody, do it. Do it, tell everybody. Anybody that can see you as an expert and can benefit from what you have to offer, I vote yes all the way and more is better. And just be ready to also do different things as well. So that hopefully you're going to be one of the people that is still around when this whole thing really is at the tail end and really when it's time to be just sort of coasting. Because that's not now, that's not today. Today it's time to dig in and work hard. And you know, Liz, it looks like we're gonna be doing a number of these Facebook lives over the weeks ahead. So one of the things that might be useful is for us to actually get into some of the science of this and the lexicon in terms of if I'm gonna be talking to clients or prospects or my team members for that matter, using the right vocabulary goes a long way towards building that trust that's so important. So we'll get into that in subsequent calls or it's not calls, but Facebook lives. So hopefully everybody can be speaking the same language and getting the maximum benefit in terms of getting that markers just right. That's great, Tom. And you're doing them the same time every day, right Tom? Every day, five o'clock Eastern and it's like 540 something now. Wow, this is a record, Liz. This is the longest one we've done so far, go and figure. Now this is cool though cause we haven't really been taking questions like this. Really, when Liz is here? Just a coincidence, just a coincidence. Yeah. Amy, I'm glad you're saying thank you. I'm guessing that that's, oh, we're over talking. Sorry, Tom.  Me? All right. So Amy, you were saying thank you. I'm guessing that's to the 51 point checklist and happy to do that. But also if you're needing any more help with your base, let me know, reach out, right? You got my number and happy to chat with you. Sounds like it's been a struggle. So I'm also going to be filming just a video on some basic messaging for employees and how to keep growing that message and adding to it. And I'll get that put on cleaning business today as well. Maria Dorian asked me to please create something for the employee messaging. Cause we keep, even when we start talking about employees, we find ourselves kicking right back over to the client messaging because we're nervous that, you know, where's our revenue? So we'll get an employee messaging out there though. You betcha. Well, I really appreciate everyone taking their time and participating and helping us with these Facebook lives. I want to show everybody where we are at cleaning business today. And this is how we subscribe to our newsletter. And we're going to be doing more newsletters, more information on the coronavirus and how we can make smart business moves while in the face of this adversity, we can go to a page here. It's just forward slash coronavirus-downloads.com cleaningbusaday.com forward slash coronavirus-downloads right here. And we've got a number of resources, some of them, a number of them are downloads actually, some of them are books and other resources. Some of them are just examples of information that would be useful. We'll take Liz's 51 point checklist and we'll include that to this list. Feel free to help yourself to use any of the information that you download from this page. So anything else? Any parting words, Liz? No, just everybody remember that. They think that you've got everything else in them. But it is going to keep moving forward. You keep moving forward too. And keep thinking about what you can do, try not to search yourself about what you can't do, since you can't do it that way. What can you do? What can you do? What can you do? What can you do? Yeah, I mean, this is going to be tough and this isn't going to be going away. I mean, this is going to be going on for several months, a number of months. But we're in a really good place and consumers are going to see a lot of value in what we're doing here. And on the end of this, what we're doing is going to be perceived as being much higher value than what it ever has been in the past. So now's the time to be making the right moves, making the smart moves. And Liz, myself, we're all going to work really hard to try to help each other get there and make the most of what one day we'll look back and call this an opportunity. So with that being said- Oh, one more thing along those lines. Sorry, Tom. Debbie is also putting on an event today. If you haven't heard about it, go to cleaning business profit, I think. Nestermind Profits, I'm sorry. If you just look like you're doing so, and you will find it, the event is tonight at 8 Eastern Central Five Pacific. So that's- All right, information, I can almost guarantee it. Almost two hours from now, a little over two hours from now, yep. Either, either, either, either, either. Okay, well, again, thank you. And we'll be back here at the same time tomorrow. If you have any questions that pop up in the interim, anything we can help with, please, please reach out, okay? Stay safe, we'll see you tomorrow. Thank you. Bye, everybody.


Hey guys welcome to Trending Reviews, so with the OnePlus 6 I've been playing around with it for about a week and a half now I've got some cool tips and tricks for some of the features in this So I'm just gonna give you a quick run through of those top five features Which I think are pretty awesome for the OnePlus 6, so let's get straight into it Right guys so the first option that I was going to go through is the buttons Customization now if you go into settings scroll down to buttons now you have various options here The first one I just wanted to point out is swap buttons now If you're used to the Samsung for example The back button is on the right hand side at the bottom here as you can see on the OnePlus 6 It's on the left and you have the option to switch that run So when I go ahead and turn this on the back button is now on the right hand side So this is a personal preference for any of you guys that are switching from a Samsung phone to a OnePlus phone Now I use this as well in other phones I've had where you can press the power button to turn on the camera So I've got that switched on there, which is really useful Now amongst the three buttons along the bottom you have the recent button the home button and the back button So now you can just customize them as much as you want So you can either long press each button or double tap it to bring up a particular action So for instance here for the home button you can long press I've got this set as the Google search assistant So if I go ahead and do that You can see loads of Google. I'm your assistant here to help you throughout your day Hey, Google. What's the weather today? In Northult today, it'll be cloudy with a forecast high of 73 and a low of 58 So that's pretty awesome You can customize these three to do various different things So if I open it up, it only has a limited number of actions, which you can see here You can turn off the screen do a voice search You can open and close the notification bar at the top or open and close the menu and so on So I'm hoping that one day there would be an update that you can customize some of these actions But at the moment you're limited to just these ones Now if you scroll back to the top you have navigation bar and gestures as well, which I think is pretty cool So the navigation buttons along the bottom here are fixed now I can go ahead and hide that by selecting this option So when you open up for example chrome or various other apps You'll have to swipe up from the bottom to display it So if I go back here open up chrome. There's a bottom here on the left, which means hide Now it becomes a full screen display, which I think is pretty cool Now to bring that menu back up You just swipe up from the bottom and you can see it open there and you can go back to recent and go back to where you want Now the last one is a bit like the iPhone 10 where you can do navigation gestures and just get rid of the home button Completely so it wouldn't appear anymore. So for example, if you wanted to swipe up from the bottom That will take you home. So like that You can swipe down to bring the notification center up swipe up to bring up the recent Opened items you can just swipe up and just hold and it will open up the Recents as well. So they they have it. The next thing I wanted to show you is gestures Now this is pretty cool. You can do various different things with Different swipes of the phone So just running through you have a fingerprint gesture where you can long press to take a photo So for example, if you're taking the picture on the camera You can touch the fingerprint sensor at the back if you just hold it it will take a photo You have a couple of system gestures where you can flip to mute which basically means if you're getting a call Just flip the phone over it will mute the call and I really like this one You can do three finger screenshots So if you swipe with three fingers on the screen it will take a screenshot and one thing I like about it is you can select Not just what's in the viewport, but actually the entire page. So if I go into a website Let's say I want to take a screenshot of just more than this page So maybe half the page I can do that by swiping with three fingers and Then there's an option here to scroll and it will keep scrolling taking a screenshot until you tap the device to stop So if I stop out there You'll be done and you can see it's giving me a very long screenshot of the page that I've selected and then obviously you can Share that and do whatever you need to do with it. You also have double tap to wait the phone So when the phone is locked and you can see it wakes up You've got options for music control But one thing I like is that you can draw shapes on the lock screen So I have one selected for the O shape which allows me to open the flashlight And you have various options. You can open up all different types of apps with these Drawing gestures. So let me quickly show you this one. So so on the lock screen I'm going to draw a circle and you'll see the flashlight will come on There you go Now if I do another circle, it will turn off For me that's pretty cool There's various different options you can do for all these different shapes So you definitely do check that out. The next thing I like is the display called lift up display Now what that is is if you go into display Ambient display it's called lift up display and that allows you to create a clock on the lock screen So you might have this as always on display on like the Google Pixel and the Samsung S9 So you can always select the different types of displays at the moment It's limited to just these four, but I'm hoping they will come out with themes in future updates. So you can customize the way your Ambient or lift up displays actually looks so you can choose like that view which I think is pretty cool or Analog clocks whichever ones you prefer. Now one other thing I like about the OnePlus 6 is that it comes with a specific gaming mode Now if you scroll down and go to advanced in settings Scroll down again and second to last option is gaming mode Now this basically allows you to block notifications and use the best type of settings possible to enjoy the games that you play So I've got pubg mobile installed on this device And it allows me to add the games I want to enable for specifically using gaming mode Now of course notifications of blocks, but one plus have mentioned that this can also Increase the processing power to the games by reducing some of the processing power to background apps that might be running so that's pretty useful and I've used it a couple of times by playing pubg mobile. I found it to be a really smooth experience I haven't encountered any issues I've asked people to send me messages during it and nothing has interrupted me So once I close the game then I realized that I have a few outstanding notifications to check So for me the game is loading really fast I'm not having any issues and I've been playing around with this for about a week All my gaming has been awesome on there I have no clue where I'm going right now But there you go One of the feature I like about the one plus six is the camera portrait mode now. It comes with an option If you switch to portrait mode There's a little filter icon on the top here That allows you to change the background lights provided that you have lights in your shot to be in either bubbles like a bokeh effect hearts or stars Now this has to be taken with maybe fairy lights or street lights It has to be in a very well lit area where you're taking a portrait mode There's good lighting on you as well as visibility on the lights in the background for that to work Otherwise it wouldn't detect anything So here you can see an example of me taking a portrait picture and I can see I can switch to various different Portrait lighting backgrounds. It does a pretty cool job I think it can be a little bit better a little bit smoother I think it should be able to pick up lights in the background a little bit faster than it does at the moment But nonetheless, I think that's a pretty cool feature and I'll be looking forward to any updates they make to this in the future Thanks for watching guys. I hope you like that video So if you do have any questions if you find other features in the one plus six really good Then do drop a comment below if there's any other things that you'd like to recommend to other users Then please do drop a comment for them as well I hope you like the video Please do give it a thumbs up make sure you subscribe and I will catch you guys next time take care


Hey, this is Brett and this 2021 Ram 2500 Crew Cab Long Box Laramie Level 1 Night Edition is stock number 12878Z. We are here at Summit Automotive in Fond du Lac, Wisconsin, your new and used heavy duty truck and Ram headquarters. This 2021 Ram 2500 has the 6.7 liter Cummins diesel engine. This truck has been fully-safetyed and inspected by our service shop per the state of Wisconsin inspection process. It has a fresh oil and filter change, all the fluids have been checked and tapped off, and this truck is 100% ready to go. We're going to go all the way around in this video, inside, underneath, and start it up and take a look under the hood. Turn on all those LED lights in the front as well. Billet Silver Metallic is the color, and we shoot all of our videos in 4K. So if you have HD capabilities on your computer, tablet, smartphone, or television, or whatever you may be watching this video on, turn them on right now, because it is your best way to check out the quality, condition, options, and cleanliness of the vehicle before seeing it in person. And if you like the video and how we do things here at Summit Automotive, that's great because we do videos like this each and every day of our new and used inventory at Summit. You can subscribe to our YouTube channel, the lower right hand part of the screen. Click that link, and then click the bell notifications, and you'll get updates every time we do the videos. This one comes with the 20-inch painted black alloy rims. Part of that night edition. It has Firestone Transforce LT28560R20s. Tires on here, and these tires have probably about, I'd say, 60 to 70% of the tread left on them. You can see you get the Bilstein shocks, part of the 4x4 off-road group, and the frame and underbody is exceptionally clean on this truck. Notice you get the blacked out Ram logo, the blacked out Cummins logo, and the blacked out 2500 logo, also all part of that night edition. Front fenders in excellent shape. It does have the LED headlamps, running lights, and fog lights, and you get the blacked out headlamp bezels. You get the painted bumpers with the night edition as well. No dents or dings on that front bumper, and you do have the front bumper parking sensors too. Gloss black grille. This one has the 360 camera on it as well, and the hood is in fantastic condition. I didn't see any dents or dings on there. Passengers side front fender, looks really good. And the passengers side rim, no scuffs or scrapes. Billet silver's got just a little bit of metal flake to it, really a good-looking color, especially in the sunlight. It's just a little bit darker silver than the other silver that Ram has, which is bright silver. And as you go down this side of the truck, take note of how clean this 2021 Ram 2500 is, how reflective and mirror-like that paint is. And we take these HD videos, so if you are far away, or even if you're close by, and just cannot make the trip down, but you're still interested in purchasing the vehicle, you can see the truck, hear the truck, and have confidence in the vehicle you're looking at before you even get here. So when you do get here, there's absolutely no surprises, and you can make a smart and informed buying decision from wherever you're at. And if this video helps you make that decision, let your salesman know that you saw the video, that it was helpful, and that Brett sent you. Back rim is in excellent shape, and the back tires have right around half the tread left on them. Frame and underbody is in really nice condition. It has all the remaining factory exhaust, so it hasn't been altered in any way. Very clean under here. Lower rockers, cab corners all look good, and it does come with the gloss black factory step bars. You also get the fender flares, part of that Laramie package. These are just stickers, so if you didn't like those, you can take those off. Has the LED tail lamps, 4x4, RAM logo, and Laramie logo are also all blacked out, and you get that painted rear bumper as well. Full towing package, which includes a receiver hitch 4 pin and 7 pin wiring, has the shock down assist tailgate, so it's never going to slam on you, and you do get the fifth wheel and gooseneck prep package back here. 4 pin and 7 pin wiring, you also get a 115 volt 400 watt plug-in back here. So this truck is capable of towing 18,007 lbs, and it has a payload of 1,607 lbs as well. And that is right off of Ram's tow guide on their website. As you go down the driver's side, just as clean as a passenger's side, no dents or dings on the box. It's really good, and for full disclosure, this back rim is in excellent shape as well. Down the rest of this side of the truck, doors and cab are in really nice shape. I didn't see any dents, I didn't see any dings. Does have the heated fold-up tow mirrors, built-in directional signals, LED side lights, 360 camera, blind spot monitoring.  Inside the Laramie level, one package gives you the black leather and suede interior. You get the gray piping, the Laramie stitched into the backrest there. No rips, no tears, looks really nice. Driver's side lumbar, factory all-weather formats, auto headlamps, and power pedals. Power windows, power locks, power mirrors, suede bolster, and kind of that finish, or I don't know, kind of looks diamond-plated, a little bit black diamond-plated finish on there. These mirrors do power fold in, and the other thing with these mirrors, I also like showing both sides, so you know that both sides are working properly, is they have a power blind spot mirror, so check out that mirror on the end. What you got to do is press this button and then select which mirror you want to adjust. You can watch that outside one, and you can adjust that mirror, which is really nice for the passenger side, not a big deal on the driver's side, but the passenger side where you can't reach and see what you're doing at the same time. It's a really nice feature. You get these 7-inch LCD display, digital spinometer, compass display, instrument cluster is very nice and clean, and this truck only has 14,539 miles. You get the heated leather-wrapped steering wheel, cruise controls and gear selector on the right, Bluetooth and information center controls on the left, and audio controls on the back of the steering wheel. It does have the 68RFE transmission, automatic shifter there, push button four-wheel drive, push button start. This one has the Uconnect 4C radio, AMFMN Sirius XM radio capabilities. You have your heated and cooled seat buttons here, as well as your cameras, and we can check out all those cameras, so you get these surround view camera here. You can see all the way around, you get your backup camera, you can do a wide view of the back, a wide view of the front, a narrow view of the front, and you can check out your cargo cam, which is a really sweet deal. You also can check out the sides of the truck, which is handy if you're backing up a trailer or boat, and then you can zoom in on which side you want to focus on, and I can tell you right now, it'd be nice to have when parking my camper. So, I don't have this truck, so I don't have that feature, which parking is a little tougher.  You get two USBs, two USB C's, and an AUX jack right there.  This one does have the Alpine premium sound system. Dual glove boxes in the passenger side, floor mat, and seat are in excellent condition. I didn't see any rips or tears on there. It smells very clean inside this truck. You get the speakers in the ceiling, part of that Alpine sound system, and the headliner is in nice condition. I didn't see any rips or tears on there. You do get map lights, power side and rear window button, and I think that's an auto-dimming mirror. You also get home link buttons for your garage door security systems and lighting systems. We'll take a quick look at the back seats, and then we'll start it up. We'll check out all those LED lights in the front and take a look under the hood. Back seats are just as clean as front seats, no rips or tears back here. It does have the latch child safety system for any child car seats you may have. Power sliding rear window with the built-in rear defrost. You get the gray piping back here as well. These seats fold up for extra storage, and you do get a load floor back here, which is nice if you've got muddy boots or tools. Put them on here. You're not going to get your seats dirty, or if you have pets, you can put both sides down. They've got a nice flat place to lay. You get the storage bin under there, and you also get in-floor storage under the all-weather floor mats back here. Those come out for easy cleaning. You also get two USBs, two USB-Cs, and a 115 volt 400 watt plug-in. Side current airbags on this truck, and the back doors have the child safety locks. Bottoms of the doors are all very nice and clean. And we'll start it up and take a look under the hood. I'll also show you those LED lights. Starts right up. No check engine lights or anything like that. I would personally like to thank you for checking out the video today. There are those LED side lights there, super bright. And hopefully from this HD video, you'll have been able to verify the quality, condition, options, and cleanliness of this truck all the way around. There are those LED lights. They are all super bright. Under the hood, we have the 6.7 liter Cummins diesel engine base. Very clean, runs very smooth. Once again, this truck has been fully safe and inspected by our service shop as a fresh oil and filter change. All the fluids have been checked and topped off. And this truck is 100% ready to go. There is your emissions sticker. And I would highly recommend this truck for make quality and condition standpointer and see more pictures of this truck or one of other 450 new and used cars, trucks, SUVs, minivans, wranglers, half tons, two quarter tons, one tons. You name it, we got to go to that website right there, summitauto.com. Full pictures and descriptions of every single vehicle in two locations. All at summitauto.com. And if you'd like to check out more HD videos, you can go to youtube.com slash summitauto.com. Remember to like, subscribe, and share on this video and all the videos that you see there. Click the bell notifications. Get updates on the videos we do each and every day here at summitauto. In fact, in a second you will see a link to subscribe to our YouTube channel on the upper left. To link to more Ram 2500 truck videos like this one on the upper right. A link to this vehicle on our website on the lower left. And a link to one of our latest YouTube videos in the lower right. Click those, check us out. And we are super excited to help you with this ultra clean 2021 Ram 2500 Crew Cab Long Box Night Edition Laramie Level 1 with the 4x4 off-road package and billet silver. Thanks again for checking out the video. Really appreciate it. And remember to like, subscribe, and share.


Does your drug charge mean jail time? Look, anytime you're dealing with a criminal charge, it's serious. Criminal charges, by definition, can result in jail time. So I don't want you to say, oh, it's no big deal, it's only drugs. But I also don't want you to find yourself sleepless every night because, oh my god, it was drugs. I'm going to jail. Nothing is guaranteed. You need a good lawyer because a good lawyer can help you work through the process. The process could include jail time, but it doesn't have to. And depending on what you were found with, depending on what kind of history you have, is this your fifth, sixth, seventh time, or is this the first time you've ever gotten in trouble, you aren't necessarily looking at jail time. You are likely looking at some sort of probation and really ultimately at the end of the day, it's up to your lawyer to negotiate those terms. So make sure you have a good lawyer, but don't go to bed every night worrying about spending the rest of your days in jail. It's not a guarantee. Carlson Meisner, Hart and Hazelett, protecting your rights since 1971.


During one of the most critical days during my time, and actually during a board meeting, Anna-Marie was sending me a little note. She was not aware that the board meeting was still going on, so that that note was brought in the meeting. It quoted Eleanor Roosevelt, and she told her husband once also in a written note, do what you think is right. Do it against all odds, because you will be blamed anyway, and you will be right as long as you feel good in your heart. That was helpful in that moment, I can tell you. It was about half a year ago when I was reading a book with ideas of Laotze, as you know. He lived 2500 years ago, and I don't know if Mrs. Roosevelt ever was reading Laotze, but he said at that time already almost the same thing. In plain English language, it says, decide carefully what you do. Do it and leave the place. That is the best avenue towards inner peace. When I read it, I said, yes, you and Eleanor are right, and I have found the avenue towards inner peace, and I am almost there.


So you don't understand what facing front islands do, not a problem. This is the exact same thing as facing front all, except it only applies to faces that are attached to the object you left clicked. You see how this top part is not connected to the main object? That is because it is separate, which ZBrush considers to be an island. So even though it has faces that are facing the camera, it's not part of the island that I clicked on, so nothing's gonna happen to it. Conversely, if we left click on the island, all the faces on the front of it will have actions applied, but since it's not connected to the big one, nothing is gonna happen down there. Hope that helps. Man, as always, hope you have a fantastic day, and I'll see you around.


Welcome to CREATE.COM. I am so excited you guys are all here. I'm excited to be here. Tonight is all about celebrating the creative process. Our final presentation, a bomb light show from an amazing lighting designer. She does such festivals as Coachella, Electric Daisy Carnival, Ultra Worldwide, Lollapalooza. I'd like to introduce to you, James Castaneda. Hey guys, how are you all doing tonight? My name is James Castaneda and I'm from LA. I was actually born five blocks from here. My mom is sitting right over there. I had the pleasure of going through that. What exactly does a lighting designer do? A lighting designer basically is responsible for creating the design of a show as far as the stage where the lights are going and then programming those lights to fit the mood of the show. I got into this by basically dropping out of college as I wanted to be in a famous band, had a record label. I was a bass player and I dropped out of school and a week later my band broke up and my parents took me back in. So I did everything I could to get into USC, got through that music industry program there and those guys saved my life. No hate for UCLA, I went there too, actually, before that. But let me show you more what I do here. This is me on the Chainsmokers tour. I'm controlling lights and basically there are a million different parameters that we have to work with with lights including color, positions. We'll go through some looks here. We basically are looking for symmetry in our shows and I'm trying to basically get all the lights I can to look as symmetrical and awesome as possible but then if a beat drops or something changes up maybe it's better to move the lights around and I'll show you guys more about that later. But I'm basically controlling the lights a lot of times live on the fly. I work for a lot of DJs that never want to play the same set and they change every 30 seconds and it's really, really awesome and to their credit they're doing more than hitting play on the roller coaster going along with them. These are some pictures from the Chainsmokers at the Shrine and I'm sure you guys have all been to a concert. You may not really think about the lighting element of what's going on and we don't want you to think about it. We just want you to immerse yourself in it and enjoy it. A lot of people put a lot of work into designing these and implementing them, building them. It's a huge process and it's a privilege for me to be able to walk into a stage like this and control lights and dictate colors. This is from EDC of Vegas that just happened. Worked there with A-Track and this is from the Cosmic Meadow stage. This is from Andre Beekmans from the Art of Light. They're a great design company. They put these renderings together and then they turn them into more detailed schematics or plots where the crew can build them and then we take control of them from there. We work a lot in tight spaces and in planes, tour buses, shuttle fans on the floor in the airport as we're trying to take a nap. But usually a lot of times for what we do we only have one computer, we don't have multiple screens, we're moving mobily on the go. Something that had happened to me as I was traveling throughout a six-hour flight, my tour manager told me, hey, by the way, there's a typhoon in Singapore and you're going to have to change everything you've planned out for our show. So I worked the best I could and when I'm doing my lighting programming I'm switching between renderings and drawings and schematics and numbersheets and a million different things and eventually if you are in an airplane and have nothing to plug into, your laptop dies. So I did what I could for three hours and saved everything on a USB stick, pulled out a pen and paper and finished the rest in an old-fashioned way and applied it as we landed in Singapore in a shuttle van. But basically it's really important for me to have a computer that is speedy and basically is able to handle multiple programs all at once without it dying and without it lagging. And I'm going to segue this into sharing with you guys and give you guys a quick lesson on how lighting design works and programming and we're going to have some fun and interact together. Not that you would teach a live audience to plan, program and execute a lighting show in 20 minutes, but you could. This up here is a drawing of Max and its studios so basically local company Delicate Productions sent me an overhead plot that Max and its studios provided for this CreateCon event and they said, James bring lights and design something for the audience here. So I got an overhead plot of schematics and I basically got this picture of the stage which is from where you guys are facing me but I had to get deeper with it. So what I decided to do was I used my 3D CAD software Vectorworks to make a 3D rendering of all of this and organize a lighting plot so that the crew that put all this together were able to come in here and make this work. I work with a couple of really awesome design guys that have big massive PCs, towers, kind of like you saw earlier and I'm on my little 15 inch laptop here that's mobile and portable and with the Optane memory I'm able to load up this program quicker than they are. It's really nice to be able to have this technology in a small compact package. What you're looking at here on my screen is the picture that you saw earlier of Max Senate Studios and then I drew a lighting design for the lights that are above us. So you'll see over here these are the lights that are up above me. I'm going to show you something from a top plan that I made. You drew all this in Vectorworks and we had an issue where right here where I'm zooming in on were the pipe that's above me was unable to support so much weight and I was pushing it to the limit trying to put too much stuff on it. So local company told me what the weight limits were and we ended up moving some lights over and now we're doing good and there's not a pipe falling on top of me which I don't know if it's exciting for you but I'm happy to be here with you all. And then we transfer this over to another program called MA3D and also going to use Grandma 2 which is a lighting console where we want the lights to do for us and give them commands. Right now this looks like another language to you all but really lighting is not as complicated as you would think when it comes to mathematics. It's lines, geometry things that I actually relatively enjoyed growing up. It's really awesome and a combination of many different disciplines coming together including creativity and art math and then just common sense and logic. This is MA3D and we have a dark stage right here. Looks like there's a band or a shadow of a band right there but we can't see them. So let's see if we can fix that. Cool. So here's lights that I'm controlling right now. If you look on the screen ahead of you you can see that there's lights that are blinking back and forth. Those exact lights that are blinking right now are corresponding to these LED auras above me. I want to light the band up.  But let's say the creative director or the manager of the band is getting mad at me because I'm washing out the projector that's behind us I can get those lights back out to you guys. So just showing you that in this program I can do a lot of work ahead of time before I come on site and it's very process demanding as well and I don't have the luxury of working with this but sometimes I'll be three different cities in one week and on opposite sides of the country let alone the world. So we do a lot of our work just in the computer screen and we're constantly switching back and forth between this visualizer program and then going to my lighting console program to control all this. Lighting programming is basically taking lights, giving them different commands and you're storing different looks and different positions of the lights, colors and combinations that I'm aware of. I've got all these lights above me selected right now and we're going to make them red right now. So I have all these color presets that I've made beforehand but I can grab the lights and I can make them any kind of mix of color that I want. We also are able to change the positions of the lights. I can have them straight down, I can weigh up high in the sky I can have them at you guys I can have them at you guys again crossing and you can do a lot of cool little tricks. I can also give them a prism effect which is what you see out of the lights. We're basically taking all these different parameters and mixing them together to make a show. We've got our lights organized in different views we have all kinds of sheets of information so that if one breaks or goes bad we can tell what's going wrong and we're basically just taking all this information and we're storing it to our show file. The lights that are on right now that are white we're going to take them through we're going to go to an effects generator and we are going to put in simple rainbow. I'm going to be able to control how fast the rainbow goes to you so when I activate this right now there's a rainbow happening and it's shooting through those lights. Everybody that does EDM likes these kinds of lights and we'll be really chill with them but they really like strobe lights and strobe lights make people get crazy I'm not one to give anybody a seizure ever. I think it's important to watch out for people's safety. I want to use this time as an opportunity to incorporate you guys into the presentation here. You guys hold your glow sticks up for me I see your glow sticks I love seeing these things and every time I see one everyone is usually on having a really good time so I want you guys to have I want you guys to have a really good time with me here too so what I'm going to do for you all is I'm going to go into playing you a couple of different tracks and then I want you all to vote together on what we're going to do so I've got all this stuff running right now this computer is really awesome at actually navigating through you guys can basically keep all of your glow sticks down and then when you like a song you can bring it back up so this is our song one if you guys want song one like the dubstep-y song scoot through it a little bit here it's a song one go ahead and vote for song one or put it up if you want song one dubstep is your favorite okay this is the one you want the lighting show for you gotta put your finger now I'm going to share song two with you guys again song two I'll skip through it a little bit to your European it's American two it's for everybody EDM is universal okay it's all good music you guys can totally dance you can do this make sure it's good awesome okay so that's our song two see that and then we go back to our trap if you like trap that's the most reaction that's really awesome oh nobody likes trap alright guys I'm going to fade down for you there my god John on the house lights if you can go ahead and bring me down on the stage that would be great so which one would definitely the trap you guys you guys are a very classy crowd but I'm proud of you I love it too and it gets me in the mood you're designing a light show now right from scratch this is not prepared this is not prepared or time coded so let me get into it for you guys


This is a demo of my new tool, ByteStat. ByteStat is a tool that will give you some statistics about the bytes found in a file. So here you have the help. And like my new tools now, it also comes with a man page. So you do dash m and you get to the man page. So I have a couple of files here. Let's start with all.bin. So this is a file of 256 bytes with all possible byte values from 00 to FF ordered in increasing value. When I run ByteStat on that file, you get some information. First of all, you get the count of each value and you get by default the five values that are less, least frequent and five values which are the most frequent. Here, of course, since all bytes appear just once, all byte value appear just once, the frequency is the same. And then you get the size of the file and then you get here some calculated data for the file like the entropy which is eight. That's the highest entropy you can have. The amount of null bytes, so there is one null byte, the number of control bytes, 27 control bytes in the file, number of white space bytes, six, number of printable bytes, 94, and the number of high bytes. So that's bytes with the highest bit set to one. So that's 128. Another file here is the file not random and that is actually just a repetition of the all.bin file. Let's take a look like this. So you can see from zero to FFF and then it repeats like this, then you get similar data for this file. Another file is random. This is just a file that contains random values for bytes in a random order. If we try that one, here you can see that you have some bytes here like byte CE, that's the one that is the least prevalent. So this one appears only 242 times in the file. And here are the five less frequent bytes and here are the five most frequent bytes like 75 here appears 344 times in the file. The size of the file is 74,752 bytes. And if the size of a file is larger than the bucket size and the bucket size is by default 10K, so 10,240, then the file will be split in buckets of that size. And in this file we can have seven buckets. So this is the file size. This is the default bucket size. And this is the number of buckets, complete buckets of size 10,240 that are possible to find in the file. And then you have the calculations here again, entropy and other calculations for the complete file, but then also for the buckets. And here we have an entropy of 7.997180, that's the entropy for the complete file. But then if we calculate the entropy for each bucket, there is an entropy that is smaller and the smallest one is 7.981543, like while the largest one is 7.984125. And this bucket can be found at this position. So Xadismal F0000 into the file, while the highest entropy can be found at this position in X50000 into the file. And then again we have null bytes, control bytes, wide-spade bytes, printable bytes and high bytes, but each time the minimum value that is found in all of the buckets and here the maximum value that is found in all of the buckets. If those numbers are not that much different then you are dealing with a file that is homogeneous in its content. So there are no parts in the file where the randomness is higher than in other parts of the file. Well, if you do that on a file like this one here, picture.jpg ransom. This is actually a picture file that was encrypted by Handsomeware. If we look with byte stats at that file, we can see that it has overall high entropy 7.18559. So this could indeed be encrypted or compressed, but then there is also a bucket where the entropy is rather low, 5.15, so that's certainly not random. And this can be found at this location into the file. So this here, this overview, already tells us that although this file here has seemingly been encrypted by the ransomware and that it has a high entropy, that there are still places into the file where the entropy is not that high so that we have probably some structure into the data. And we can list the entropy for each bucket. You can do that with the list option, like this. And then for each bucket, you can see here the entropy. And here, for example, we already see that bucket starting at 7800, the entropy is getting lower. Now apart from this entropy calculation, so you also have a histogram. And so that's what you see in the first part here. Let's do this again on random bytes, like this. And you have these values here. Now these are just the five least frequency value and five most frequent values. If you want to see them all, you use option all, like that, and then you get the complete list of all the values, which is sorted by prevalence from the least least frequent to the most frequent. You can change that order by doing a descent option, the option, and then you have the inverse order. And you can also decide to not sort it by prevalence, but just by the key. Then you have here the values itself that are ordered. Now you can have files that have a very high entropy, but which are still containing bytes that are not randomly ordered. But you will not discover that by looking at the entropy. And for that, I also included the search for simple sequences. And a simple sequence is just a list of bytes where the difference between two consecutive bytes is constant. So for example, that the difference is always a zero or one or two and so on. And you do that with option S. And if we run bytes that with option S on all, we get here in the end the sequence that is found. And you can see that at position zero, we find a sequence that is 256 bytes long and that the difference between two consecutive bytes is just one. And here you have a dump of those first bytes. So you see zero, zero, zero one, zero two, zero three and so on. An increment of one. So this tool here, although it finds a file with the highest possible entropy, is still able to locate some simple sequences and thereby helping you to find structure into files. If we do that on the random, we get a sequence of four bytes. That's the longest sequence here that we can find because by default here you have the sequences that are found sorted in descending order and the length of the sequence and that in descending length. And the longest one, we found this four bytes and this is the value of that sequence. And if we run this on our picture like this, then we can see that we find some very long sequences of bytes here, eight zero, zero zero, eight zero, zero zero, eight zero and so on. So certainly not random data. And we can also instruct here bytes that to order those sequences by the key. So the position and then here you can find the first 10 sequences found in the file. If you do all, you also get to see all the sequences like this. Now a sequence of three bytes that is very common so we can say that the minimum sequence that we want to find is four bytes. That doesn't seem to be the correct option. Let me check. And the option is not dash N, but dash F filter. So the sequences of at least four bytes and then we get this output. Let's pipe this through less. First we get the histogram and here we can find some bytes. So you can see already at the position nine B D F, we find some bytes here which are not random. So that's where you would start to look into the file to see what you can find. Now always those eight zero, zero, zero sequences. Here's another one. And here we get all the sequences.


Hi everyone, Joe for Jaspie'scasebrakes.com coming at you with a pack of 2022 Panini and Mosaic football. Hobby pack number is Sweet 16. Last filler we got to do to unlock that Panini 1 football break. 11 team giveaway here and we'll do that randomizer at the end but first let's do the randomizer for the pack break. Big thanks to this group for rallying around this filler. Appreciate it. And there are all the teams right there. Let's roll it and randomize it five into two seven times. One, two, three. Five into two seven times for the teams. One, two, seven for the final time. Alright there's the first half of the list right there and there's the second half of the list right over here and let's print and rip. I get to say the rare, I'll see you tomorrow. Wow. Friday? Friday? Uh oh. Dude, my favorite part is we've definitely pulled that guy's card since he's in traffic. Oh, we should try to dig up some of those cards and see if they'll sign some of them. Oh he would love to. He'd be thrilled. Alright Joe, see ya. Alright see ya. Open or close? Open. Because I'm going to run out after this. No close. You can close it. Okay something. I couldn't decide on the game. Okay. There's the final printout hot off the presses. Yeah, Gris will be special Fanatics Live Day tomorrow, be sure to sign up for the app. Alright nothing too crazy in this hobby pack. That's not the whole point, the whole point of this is who is going to get those teams. So let's gather everybody's names, second dice roll, new list and then we'll line you up with a team here. Top 11 will get teams in Panini 1 after, top 11 after 11. Good luck. One, two, three and 11 the final time. So from 12 on down, sorry John, very close but no team there, 12 through 32, thank you. Appreciate you getting in. Top 11 though, happy times for you. You've got teams in the next break. John, you did get in. Nathan, James, Craig, Eugene, Chris, Nathan, Chris, Brian, Nathan and Adam up top. So that's here's the top 11 after 11. I'm Joe for Jaspie's case break. Oh I may as well match you over the team, right? iOS only. If you have an iPad you'll be able to download the Fanatics Live app as well. Not just iPhones, iPads can work too. Adam with the ATL, Nathan with Washington, Brian with Buffalo, Chris with Tampa Bay, Nathan with Dallas, Chris with Cincinnati, Eugene with the New Orleans Saints, Craig with the New York Football Giants, James with Denver, Nathan with Indianapolis and John with Carolina. We'll put Mosaic, we'll put Moz 16 next to your name so you know you won that from the Mosaic Copy Pack break number 16. We'll see you in the next video with Jaspie's case breaks.com.