Shea bear one thousand here First of all, I want to get this out of the way because it's very important to me Ben captain eggbeard Thank you. Thank you very much. Miss Lottie doll. Thank you They know why you got my back and I really really appreciate that Now that other way, let's get on to something. I want to explain something To the people that think it's so easy to chill and calm down First of all, check this clip out So here's what I ordered replacement replacement headlight and corner light kit Driver and passenger There's the part number Vehicle info required to guarantee fit already did that vehicle Fitment 2001 to 2004 Toyota Tacoma all sub models all engines Location driver and passenger side components to corner lights to headlights Assembly with bulbs color finish clear lens Recommended use OE replacement Quantity sold kit That's the key word here guys kit Nowhere else on this page Nowhere does it say That they're going to break it up and send it to you different times Now After seeing that clip nothing on there about the parts being separate sold separately nothing So I'm going to explain to you is how easy this is for some people to chill out Calm down. Okay first of all that email That I showed you guys in the last video this email right here This email was sent after the item was shipped Okay, after they received payment after the payment was cleared After it was shipped then and only then Did they send me the email? stating while you may not, you know hmm Can you get a hold of them? You can't call them. I read that to you.  Why do you have that many people trying to call you 24-7? That you can't answer the phone Why does it take 48 to 72 hours to return my email to explain to me?  You have to go down each and every aisle Okay, I gotta go get the soft tacos. I gotta go get the hard the crunchy chocolate tacos Okay, now I gotta go get the sauce. Where's it at now? I gotta go get the seasoning and buy the kit like that. No, why is this any different kit? It comes together It's all together in a kit. This was not bought on Amazon.  This is that legitimate Car parts place in fact, it's called car parts comm It's all they do. That's what they do when it's not like one day They're selling doll dresses the next day pocket knives some days. They're selling starters for Chevy's No, this is all they do They sell and ship auto parts Okay Now that all the way, you know, I mean So what do you do? Just calm down and chill. It's in the mail Now the person told me it's in the mail.  I don't know that they probably don't even know it and you damn sure don't know it It's in the mail.  Send me a tracking number Send me an invoice. Send me something.  No, you chill It's not on back order. It's just coming out of different warehouses Which I was not made aware of until after this part was shipped. I'm thinking I'm getting off I'm getting all my parts. Let's put this in another perspective guys For the people who think I need to calm down and chill Let's see how chill and calm you would be if you bring your car to me somebody backed into it Headlights are busted. I can get those for you Okay, here's the price The parts should be in Thursday. So, you know Friday at the latest your car will be done. I'll get them thrown in there for you.  Well, we've got an issue only one part came in. Okay. Well, when's the other one's coming in? I don't know What do you mean? You don't know, you know, I'm your customer You don't know when my parts are coming in. No, no, I don't What did you call a company? Yeah, and I can't get through to them. I send them an email But it's gonna take four to eight to seventy two hours before they even get back with me if they do So I have no idea when the parts are coming in and you're sitting there thinking this is our only vehicle My wife uses this for work and sometimes gets home well after dark You're gonna tell me you can only put one headlight in Yeah, chill, it's okay. You're gonna say, okay, I'm calm. I'm chill Just give me a call sometime through the summer if you find out anything Yeah, different perspective now, huh? It's kind of the same way here, you know Why should I take one new bulb that costs 45 to 48 dollars anywhere around here to go buy for the one bulb? That I now gave eighty two dollars for as far as I'm concerned until the other parts get in Take the risk of accidentally touching it or something or breaking it putting it in and then taking it back out When I do get the other parts to put the new parts in Okay, we'll just throw that part in. Yeah, throw a brand new headlight lens in With one from 2003 that's all yellow and tarnished. Well, all right. I'll just spend about three hours of my day getting that cleaned up to Kind of somewhat match the other one Yeah Stay calm chill It's that simple, huh?  Okay But since I don't have about three or four days to keep your attention on this I'm gonna kind of narrow it down a little bit in the past Since I moved down here in three years In three years, you know, I moved down to Florida from Ohio in three years. I have lost 11 11 friends in three years who were in Ohio. I Can't get up there to pay them my respects to pay the family respects. I can't do it I got to do it over media Or over the phone Seven of them was within the last six months. That's right Seven good friends, not just acquaintances Friends people I grew up with schoolmates, you know, we hung out together Friends, okay Now in the last four or five months Let's go here Now not to mention, you know before the last four or five months, you know me having two major strokes and over hundred over a hundred many strokes Okay This is after a second major stroke. I get told You know, I got a team of doctors on me. My case is rare. I'm one in a thousand I am five times three to five times more at risk of having another major stroke Than 999 other people stroke victims Okay Doctor feels bad. He remembers. He knows who I am. He comes in Puts his hand on my shoulder says hello, mr. Schumann.  Well, here we go. Here's the news. What's going on? well Because he remembered me asking about going back to work. He could never work again. That's out You want to have to take an early retirement? Whatever you got to do, but you cannot work again Okay, well, what are some of the things I can't do well He said it's easier just to tell you what you can do. That's not good. Just some of the things I can't do There's lists. I mean, it's four or five pages long of the things. I cannot do first one is No lifting that's the first one anything over five pounds not ten five Do not lift For a certain amount of time Be careful when carrying groceries in so this this whole whole list goes on and on and on right There's like a whole page of stuff before it even gets into smoking So I don't want to hear that I cut down from three packs a day to less than half a pack a day I'm not stopping no more.   Well dad. It's no good Well, one of the main things you got to remember about Part swapping is you're gonna have to eventually put something back on I Know it's no good, but you got to learn to put it back on which is a lot harder That's how I learned not to mention all the schooling I've had in the later years No, when I was 13 I swapped Six cylinder engine out of a 1953 Chevrolet and I put a 350 Pontiac engine in it at 13 years old Okay, that's a good story in itself so I'm used to work You know So what am I supposed to do while monkeys busting her ass dead home and sit on mine? No, it's not gonna happen.     Well, that's not living in my book. That is not living So you get this you can't work. So now I'm trying to get on You know disability. Yeah, try that that in itself that in itself will agitate you it will make your blood rise going from Person to person to person and after about three and a half hours on the phone getting switched over and on hold Switched over to this department on hold next thing.  Oh Well, I'm sorry. I need to send you this person.  What do you do? What do you do? Serotating as hell, isn't it? You know? So not long after I get this bad news what happens they're taking a Sunday drive I'm filming a video for you guys which I had up, but I had to take down He didn't have to but it's best right now, which we'll be going back up soon. Hopefully We're driving down the road mind our own business Sunday evening about 8 30, you know Everything's cool and all at once. BAM!       We were sent in the middle of the road number one He's still in control of that video or that vehicle if we were in the middle of the road He needs to see that okay. What if we had a baby in the truck better yet? What if monkey and I was on a motorcycle we would have been dead We would have been dead So now we take time out of our day Monkeys day of working and stuff. She's got a she's got a juggle.  They want to know, you know all this and that and the other So, okay now Our turn our turn he calls in State Farm, you know You want to take her to the truck while we need we need estimates So I send them an estimate with we got to download the app mind you onto her phone Go out take all the pictures All right, we take all the pictures that because you got to have different angles You got to fill out how many miles what kind of shape the trucks in blah blah blah And I attach an estimate with it a couple days later We did get an estimate from State Farm over $2,000 worth which they're Their estimates higher than any of the ones we've got Boom that's the last we've heard of them And this happened February 9th her last accident they they had it they had somebody come out because they said they don't have an Insurance adjuster right here that could come look at the truck in in this area bullshit That's that's the way to run a you know, so this this is agitate me just talking about and it would agitate you too Now the trucks fucked up The bumpers all bumpers been all all just kind of like I am They don't care because the last time they hadn't claims and adjuster Come out looked at the truck three days later. Shout a check We haven't heard anything they won't respond to that to our attorney Hmm Let's our fault because we were driving down the road Let's step on the sidewalk or sorry We didn't know you's gonna be driving a hundred miles an hour to get out of your way Because of your negligence Okay, fine, so I can't work I Can't sell you guys know I did the yard sales the the the flea market stuff right down here at the end of the road What now I was going at four or five days a week sometimes six seven depending if it was nice week But no less than four to five times a week and my three best days of selling was Mondays Wednesdays and Fridays The same days that we had to spend all this time going to the chiropractor Then we get down to two days a week then guess what happens the stay at home order happens I can't sell now. We're down to one time a week, but we're still going one time a week But I can't go down and sell I can't sell because of the stay at home order I'm doing my part.  Yes was only a three dollar thing Used it for 22 seconds. It should itself Granted I I did get a refund on it. They refunded it. No problem Okay, but that's like son of a bitch, you know So while all this is going on not only this mind you just just this what I'm telling you that you're going to know about Because they do have a personal life and I don't have to you guys everything I don't have to make this video, but I'm sharing with you because I feel that You know, I need to explain myself why I'm upset because Some keyboard happy motherfuckers want to put their two cents in worth about how how I need to chill and calm down This is what this this is just a little bit of why? Okay? So we go the chiropractor come home Somebody who last Friday Was learned to walk on their on their artificial legs legs to Which that was another thing, you know going him her father going through all these surgeries get a double amputee He's great. He's on the parallel bars learning how to walk with his training legs Wednesday He's not responding He's he's sleeping a lot. He can't hardly breathe. He got him on oxygen Wednesday afternoon 430 ish I Don't know where he passes away dies boom gone Another family member another loved one my friend whom I had time to talk to Personally and stuff while her mom was doing things. I would sit with her dad You know because he was in a wheelchair. That's when he had one leg Boom just I was blue Fucking kills over dies So now there's a lot more put on our plate and that's understandable not blaming him He can't help that and we're glad to do it But be understood if you've never had to go through this I hope you don't but if you have you know the stuff that that's involved a phone calls the meetings, you know with the funeral home the You know making arrangements that you know Now what about their stuff, you know, he's got that vat that they tore apart and I'm trying to get back together It's an hour away. We got to get it towed out here So I can work on it here There's a lot of stuff. We've got to get out of that house chill Calm down. You're gonna have a hard to take this chill. Yeah, just chill and then the very next day I'm expecting a package Two headlights two corner lights I Get one headlight.  They have a little rant We're allowed to like you've never done it. You've never got pissed at something and you think oh It's in the mail.  Maybe it's back or no, it's not on back order Okay So think about that You know, you've never got mad.     In fact unsubscribe.  She better admit the male legend. I'm gone


I have one Basel Chap and here on the 24th of April, just getting close to the wrap up for the month of April, well it does down 26th at 23,488, it's just so interesting. From yesterday about, let's see, it must have been, well look at this chart, excuse me, coughing and sneezing, good grief, but I'm feeling good. From yesterday when that news came out that the new experimental drug that was being worked on trying to get FDA approval that would not get approved, pullback sharpie and the market pullback, first of all I didn't quite understand how the market was that strong, but once it was strong it actually looked quite good, then it suddenly pulls back and then it rallies again and closes just barely positive. Everything I looked at said that we should be making, let me just show you quickly in the daily chart that I send out to my subscribers, that there should be a little H pattern, in the lower case H from the 24,264 high down to the 23,941 low or four days ago, and then I thought, well we've got a little H pattern, a rally, kind of a doji, then a close at the low of the wick, and almost like an evening star, not all the criteria but close, and then we should have some negativity today and we should do some testing of the 23,000, this line here, this big red thick line, trend line up, and that takes you to about the 23,350 area. Well, the low today is 23,417, then it opened quite nicely, then it pulled back and then it rallied, now it's pulling back a little bit, down 43, I still think that we should have an H. Everything emotionally said and technically said we should have some kind of a pullback, so when we rallied from minus 25 or more in the futures last night to over 25, I don't know what's going on here, I think that we're in a consolidation phase at this point, a short term phase that should end sometime next week, that's the way I'm looking at it. If you go back to the S&P, oh I ran out of time, I should not have done that, S&P is now, I'll do more in my show coming up, S&P's up almost one at 27, it's the same thing, side raise action, the QQQ's, same thing, now Gold had a big rally to the upside, pullback very sharpie as it often does on a Friday, down 16, I'll talk about, this is a really important session I'll talk about in my show, the Tiger technicians are coming up in a few minutes, hope to see you there, otherwise check out both in fall over the weekend.


Hi, Lisa. My name is Ashley and I'm working at Internet Department here at Augsburg, Toyota. I noticed that you are interested in a new 2016 ride for. I want to hit instant you over our current inventory for you to look over at your convenience. If anything interests you, just let me know. That way I can get you more information or even schedule a time for you to stop by the dealership. You can give me a call. My number is<PHONE_NUMBER> or just email me back. Thanks. Bye.


With that, I'd like to welcome everyone again to Microsoft Publisher, Simple Desktop Publishing at Your Fingertips. We'll be joined today by Leslie Cole of Microsoft. I'll introduce him just a little bit. But again, my name is Becky Wiegand. I'm an Interactive Events Producer here at TechSoup. I have been an editor and a staff writer here. I've previously worked at a variety of small nonprofits both in California and Washington, D.C., where I was an accidental techie trying to solve the technology problems at my office without a lot of technology expertise. So in addition to facilitating today's event, I'll be talking about some of my experiences using Publisher and tips on graphic design and just general principles of working with printers, developing print materials and collateral, and sharing resources where you can learn more. So looking at today's agenda, we'll be talking about who TechSoup is in case you're not familiar. We'll be doing a poll or two, and we'll introduce you to Publisher 2013 and some of the new features that have been introduced. Leslie will walk us through a live demo of some of the features of Publisher. We'll talk about best practices for design and print, and we'll talk about how you can get donated copies of Publisher if you don't have it already, and then we'll spend time on Q&A. And like I mentioned earlier, feel free to chat in the chat window at the bottom of your screen. Throughout the presentation you can ask questions, and we have people on the back end who will be capturing those, so you'll see Michael DeLong and Nicole Hees in the background. You may also see Gretchen Deo from Microsoft, and they'll be there to respond to your questions and to capture them for the Q&A section. So quickly just to give you a little bit of background about TechSoup, if you're not familiar with who we are, we are part of TechSoup Global. We are a nonprofit, and we are working toward the day when every nonprofit, library, and social benefit organization has the technology, knowledge, and resources they need to operate at their full potential. In part of providing that we try to give you webinars and articles, blog posts, forums, community to participate in to help you solve your technology problems. And we also run donation programs with companies like Microsoft.  If you haven't visited our website lately, we have relaunched and we have a new and improved website that's hopefully a bit easier for you to find your way around on. It's just at www.techsoup.org. So visit us there to find more webinars and events like this, as well as additional resources, articles, and product donations. I'd like to go ahead and do a quick couple of polls to see where our audience is at with Publisher. So what's your experience with using Publisher so far? Have you never used it? Have you rarely used it? Occasionally, regularly, or should you be hosting this webinar as the expert presenter? Go ahead and just take a moment and we'll let people respond and then we'll show the results to see what our audience participates with Publisher, what your experience is. Okay, I'm just going to give another couple of seconds. We have most people participating. Five, four, three, two, and one. We'll skip to the results here. So most of our audience are occasional users of Publisher. And we have about 107 people online right now. So that's a pretty good chunk of people that use it once in a while and almost 30% that use it pretty regularly. So hopefully we'll be able to provide you with some new information, some new features, and some tips on how to use it even better at your organization. One more poll for you just to get an idea of which version people are using. Are people using just Publisher as a standalone product? Or do you have it installed as part of an Office Suite? And if so, which version? It's helpful for us to know so that we know if you're using an older version and what the differences may be or if you're using a newer version. Again, I'll just give a few seconds more to let people respond, and then we'll go to the results. Okay, so five, four, three, two, one. So about half of our audience is using Office 2010. That's great because that's actually what I have installed on my computer that I'm using today. So Leslie will be able to do some live demonstration of the 2013 version. And during the portion where I'm talking, I can show a little bit of the 2010 version and where things live. There aren't too many changes that are dramatic between the two in a good way that where things are in 2010 are where you can find them for the most part in 2013. So with those questions under our belts, I'd like to go ahead and introduce Leslie Cole. She is part of Microsoft and she will be talking to us today about her experience designing with Publisher and interweaving the product for us. So Leslie, welcome to the call. Thanks Becky. Hello everyone. I'm actually pretty happy to hear that Publisher is being used by as many of you as are using it. We're not always sure. For those of you who are new to Publisher, I hope after today's webinar you might decide to download the free one month trial to find out more about how Publisher can meet your desktop publishing needs. And for those of you who have used Publisher in the past, and it sounds like there are quite a few of you, I think you'll be pleasantly surprised by the changes in Publisher 2013. I'll demo a few of those features a little later on. To start with, the new interface in Publisher 2010 was called the Ribbon. It sounds like about half of you have used the Ribbon. I've been using it a while now and I'm finding it much easier to find template design and printing options in Publisher. And I will show you that. If you've been using an older version of Publisher, you'll be happy to learn that many of the new templates are available to you online for use in Publisher 2013. But do be warned, the new templates probably won't work with your old version of the product. So you might want to consider an upgrade to Publisher 2013. Also brand new in 2013 is a publication scratch area that makes it much easier to choose and manage your images. And later I'll show you more about using the scratch area and some of those new design elements in Publisher 2013. Right now I want to show you around the Publisher 2013 Ribbon. So I'm going to share my Publisher now and hope that all of you can see this. I'm going to open a blank publication and you'll notice the tabs along the top. Now this is not new to those of you who have been using 2010. But for those of you who are new, each tab has a different set of commands. And mostly I think you'll be using the Page Design tab and the File menu, which some of you will recognize these commands here. Those are the tabs that I'll be talking about mostly today. And Lindsay, just to jump in quickly. If people can't see very well when she's showing her desktop, there's a button at the top of your screen to show full screen so you can see things a little bit more clearly. So feel free to click on that to show the screen a little bit more in detail if you need. I understand that someone might be helping me here with a poll to find out what types of publications most folks are going to be creating. You can go ahead and pop that open. And this is just to help us get an understanding of what types of materials you create at your nonprofit or library or other organization, or if you're really looking for a tool to use for all of the above and more. So take a moment and let us know what things you're mostly going to be looking at creating using Publisher. And you can select as many as you want. Oh yeah, that would be great. While we're waiting for those responses, I'd like to give you one piece of Publisher advice that I hope you'll take away with you today, and that is to start with a template. Publisher has new and improved templates for brochures, newsletters, flyers, postcards, card certificates, everything on this list here as a matter of fact. And I'm going to go ahead and skip to the results. Sorry, I'm going to go ahead and just skip to the results so we can see what people use. And that will continue to change as people answer. But most people are looking at using it for brochures, newsletters, flyers, those are the big ones, and smaller amounts for the different areas. But it's a good spread across where there are 20% that are looking to use it for all of the above. So that's a pretty big margin that you need it for your everyday work. That's good to know because there are new templates available especially for Publisher 2013, although you'll find some new Publisher 2010 templates as well. And many of you will know this, but the advantages to using templates are many. Templates are well designed and laid out from the get-go so you don't have to design a publication from scratch, especially if your skills are not in the design area and you're trying to get something out the door quickly. New designs come online fairly often and even a template can be customized to reflect your unique brand, especially with the new design options that are available in 2013. This is really nice for small organizations with limited design resources. Maybe you're the CEO also responsible for getting out the newsletter or the brochure. And this is also important if you're using an in-house printer in your organization. These are all reasons that Publisher 2013 excels as a design aid. I'm going to demo finding a brochure template and creating a brochure since most of you said that you're creating brochures. So we are still on creating a publication. Publisher Start Screen, Publisher 2013, and we're going to create a brochure. And right here under the search box are suggested searches. I'm going to click brochure. And what comes up are many brochures, templates, options. I happen to like this one. So I'm going to click it. It's a new North Wind Traders. It's called brochure. It's got nice areas for photographs. It's nicely designed. If I click these arrows at the bottom here I can get a better idea of what the brochure template looks like. And I'm going to use this one. So I'll click Create right here. You can see on the left in the viewing pane that I can click either of these. And the first thing that most of us do when we start with a template is to choose our images to replace these when we start customizing our brochure. So I'm going to go right up here to the Insert tab. And there's a command here called Online Pictures. So I click that. I'm going to do a Bing search on cats. Maybe we have some cat lovers in the audience. And I have a lot of options here. So I'm going to choose 5 or 6 with various orientations. Oh, how did that happen? There we go. And down here you can see that there were 5 items selected. So I'm going to insert those. And you'll notice that they all come up here in the scratch area. I'm unselecting those, deselecting those. And I'm going to start replacing my photographs with photographs from my scratch area. So I select a photograph. And you'll notice that there's a little icon here that comes up with a mountain on it. And I click it with my mouse and I drag it. And there's a pink box that shows around it. And I let go of my mouse. And you'll notice that it's replaced the picture with my new picture and the old picture is over here in the scratch area, ready to use whenever I need it. It's very handy. Let's see what happens when you use a picture without the orientation of the area that you're going to. So these pictures are going to snap right in here. And you'll notice that all of the pictures are over here as you need them. All right, I'm going to unshare here and go back to the desktop. Becky? Becky, I've gone ahead and clicked the stop sharing button too, so it's just going to take a moment to get us back to the slides. Hopefully everybody's seen the slides now. Yep, because I'm a content person and I'm not a design professional, I appreciate that Publisher makes it so that I don't have to play around with design details and I can get information out the door quickly. So there are some new text and graphics options that make it even easier to design a brochure that looks like it came from your organization and not some cookie cutter template. I'd like to take a look at some of those new design options right now. So we're back to our brochure, back in the publication we created. And remember that I told you the Page Design tab is where you'll find most of the design options. So I'm going up to the Page Design tab and you'll find color schemes on the Page Design tab that are pre-coordinated so that you can find one that matches your organization brand or maybe campaign colors for an event or a fundraising drive that you're promoting. And you can roll through each of these options to see a live preview without committing to a color scheme until you're ready. I like this one. Now you'll notice that when you click an image or text as I'll show you, new tabs come up with new options. Here at the top we've got the Picture Tools tab because I have this picture selected and I'll click Format. And there are several new design options with the same live preview that I showed you just a moment ago with color schemes. You can also go here to Picture Effects and choose some shadowing. I like some of the reflection options are nice so I'll choose that. And as I said, when you click a text box you'll also get a new set of tabs to help you customize your text. Now you can change the size, the font, but you can also go here and choose Text Effects. So whatever you've selected you can apply a new effect to. I'll use that. Now that you've customized the template, let's assume that you're ready to print your publication for distribution. I'm going to Unshare right now and go back to the slides. This is the one I want. One guideline for printing is to choose your desktop printer, copy shop, or commercial printer based on the number of copies that you need, or the finishing work that you need done. These and the capabilities of your desktop printer are going to determine whether you can print in-house. And I'm trying to get to the print slide here so that you can, there we go, but whether you're using an in-house printer or a commercial printer, either way you can prepare your publication for printing by using the print share and export options on the file tab that I showed you earlier. Let's just take a look. So we've completed our publication. We're coming over here to the File menu. And the Save options are pretty much as they've always been for you, those of you who are familiar with Office and past versions of Publisher. Print is probably the option that you'll use for your in-house printer. You get a print preview. You have options about what you're printing on here. You get to choose your printer here. And the big print button allows you to print your publication. What I'd like to show you that's really cool in 2013 are the export options. Now these were available in earlier versions, but they've been enhanced a little bit. So for example, you've decided that you can get a deal at Costco and you want to save your publication for photo printing. So we click that.  So let's say I choose TIFFs, usually photo centers like TIFFs or JPEGs, and I save the image set. I click OK. It saves that set of images wherever I want to, in this case to my computer. And then I can take that set of images to the Photoshop to have them printed. Another option is save for a commercial printer. This is a little bit of a misnomer because you can save a file to the quality that you want. For example, you could choose commercial press, but you can also minimize the size of the file in case you have to send the file to a small set of individuals who are going to view it online, say your board members. So you click Minimum Size, and you use the pack-and-go wizard. I won't click it now, but you do exactly as I showed you before. You'll click the pack-and-go wizard and save your files, and then attach those files to your email. Also, for commercial publishers, often they want you to give them a PDF file in addition to the publisher file, or maybe just a PDF file. And so these get automatically created when you choose this option, and then click this pack-and-go wizard. And that's it. You've created a publication in a relatively short amount of time. I hope I've showed you a few new things that you'll be able to use in Publisher 2013. And let me know if you have questions. What I can't answer, I'll be sure to find the answer to. I did add some resources to the resource list that you'll see later in the presentation, I believe. One of them is a link to a one-month free trial of The Office Suite, and specifically Publisher 2013 if you'd like to give it a whirl. There's also a Make the Switch to Publisher 2013 video for those of you who used earlier versions of the product and would like to get some tips on how to make the switch to the new version. There's the Microsoft Answers Forum, which is a community forum where people, actual people will answer your questions about Publisher, and many of them are experts at Publisher and can give you excellent answers to your questions. And finally, there's the Microsoft Publisher Office Blog. It hasn't been updated recently, but the information, the blog posts that are up there are still great sources of information and wonderful tips and tricks for using the new version of Publisher. I hope this has been helpful. Great. Thank you, Leslie. We still have a second half to go through, but I'd like to jump in with a few questions from users who've asked some specific things in response to your presentation. So a couple of people asked questions about can you talk a little bit more about the packing go wizard? Can you explain that a little bit more, what that is, or maybe show it again in case it wasn't clear? Sure. Let me do that right now. I'm going to share my screen again. So it can be found on the File menu, as I showed you. Let me just get you there once again. Here it is over on the left, File, Export. And basically what the packing go wizard does is prepares your file for printing or distribution. So I wonder if there are more specific questions about the pack and go wizard. I hope that's clear. It's preparing your files for you. So for example, when I was talking about clicking this option, say for a commercial printer, you're choosing options that are creating a file size that's manageable for a certain kind of use for your file. For example, if you are taking your file to a copy shop like Costco, you might choose high quality printing here to get a file size that's manageable to save. And you just click that. You'd click this. And when you use the pack and go wizard, you're basically saving this file, this publication that you made in a format that's for the use you want, and you can save it to your computer. And then you move it to a thumb drive and just take it to your copy shop. So it's really compressing your files in a way that you need them. I hope that's very helpful. So for example, commercial printers, like if you went to an actual printing shop to get a batch of 5,000 postcards for an annual event done, they typically like to see a PDF or an XPS file with a certain resolution. And so those are things that you don't necessarily need to really know inside out if you use the pack and go wizard because it will do that for you. Whereas if you're saving it to print photos, it will probably save it as a tip or a JPEG which is a better format for uploading it to the Costco photo printing where you can print out 5x7 photos online or whatever company you choose to use. So it helps take out some of the guesswork if you're not familiar with the different standards that printers look for, whether it's a commercial printer doing a huge batch run for you, or whether it's doing it as a photo, or whether it's saving it just for your own use. Somebody also asked what's the save for another computer for, and I'm not quite sure what that feature is for. Do you know anything more about that, Leslie? I haven't used it to be honest, but I believe save for another computer is – let me just click it here. Let's see. Let's find out. I looked through it recently. So it's just preparing to take your publication to another computer. Again, you click it, you click OK, and you're saving it in a format that allows you to put it on a thumb drive and take it to another computer. And these are all features that you can customize if you want to be involved in what the pixels per inch are for your images, or if you want to be more involved in that you can still access that information. But this just makes it a little bit easier for people who aren't necessarily experts in what's needed by printers. That's right. We had a few other questions come in. I'll go ahead and just field a couple of them to you, and then I'll go ahead and get started on the next section. So one person asked, can you explain how to resize the pictures where you have them in the scratch pad and move them into the template and it automatically size them? Well, what if you wanted to move them into the template but not have it resize them, or wanted to make it fit into a template differently? How would you go about resizing it? Good question. Now let's see if I can go back to that and show you. I just right clicked that particular image, and I'm going down to Format. And Format Picture is basically the same as it has always been. This dialog box hasn't changed much over the years. And if you go to size, there are ways to manually size your picture here. I love the scratch pad and the image feature because I find it's so frustrating to resize pictures. But people can also just click on the picture on the template itself and stretch it or move it if you want to correct. Exactly. So you can still do that as well. Yep, in there for example. Let's stretch that kitty out. That's right. You do run into it. There are a lot more questions coming in. So with that, why don't we go ahead and move on to the next section, and we still are collecting all those questions. So we'll have more time at the end to get through some of them, or hopefully most of them. And I'd like to go ahead and move this along to talk about some best practices for design, which we promoted in the webinar that we would collect best practices from across nonprofits and libraries. Many of these were suggestions that were brought to us through conversations in our community forums, articles that we've written as nonprofits ourselves, and worked with libraries on best practices as well. So some of these are fairly obvious, but they often get forgotten. So when you're first thinking about developing your design, make sure that you are incorporating whatever your product is, whatever your end collateral item, whether it's a brochure or a flyer, make sure that it's incorporated into your overall marketing strategy. There should be a clear goal to every piece. So is the point of your brochure to be informational? Is the point of your flyer to get people to attend an event? Is it to get people to donate? Is it just to let them know what your organization's goal is? Is it to volunteer? Make sure that that's really clear. And bottom line up front, this is actually something from the military that they use, plus bottom line up front means it should be really clear to whoever is reading it from the very beginning of opening it up or looking at it that what your goal is and what you want from them, what you need them to understand, whether it's a compelling story or an emotional connection to your organization, you want them to understand it from your piece. Working on a consistent voice and brand, and we say look to your website, and we know not everybody has a website or maybe doesn't have an ideal website, but you want to try and make sure that your voice, your brand, your fonts, your colors are all connected to your overall look and feel. And that might be something that you have a more ideal look and feel in your Facebook pages where you have images up or you're able to tell your story a little bit more flexibly than your own website. So look to those things to get a starting point for where you'd want your design to go. Defining your audience for each piece, so again, is that piece intended to get people to show up and volunteer? Is the newsletter intended for your biggest fans who already love you and know you and speak your internal jargon or language? Or is it for people who don't know you? That should help shape what kind of language you use, what kind of pictures you use, offer ways to engage and include your website on everything. Those are just some points to make sure that people can find a way to get back to you if there's not a clear option or if maybe they don't want to donate, there's still another way to engage them as a volunteer or get them to come to an event. TechSoup last year, we wrote an article with some step-by-step instructions for creating a custom donor thank you postcard. We didn't actually use a template for it because we wanted to lay out the steps for creating it from scratch, from a blank screen which I know our advice in this webinar is very much to start with a template. And I heartily agree with that from years of doing this kind of work myself that it's always easier to start with something on the page than to look at a blank screen. But we know that there are times that templates don't fit everything. So we created just a donor thank you postcard. And we wrote it in an article with every step outlined. And we used Office 2010 because 2013 was not yet out. So you can look to this article which you'll have the link to this after the webinar to give you step-by-step if you're looking for more detail on how to create every part of a document or an item yourself. Get creative. If you haven't used the creative brief before as part of your marketing or outreach strategy, there are great templates out there that are created for anybody. But marketing professionals use these in for-profit industries all the time to help define the message, to help define their audience, to help suss out what the goal is of a piece.  Think outside the paper. So when you're designing, thinking inside the paper might be looking at a border like what we have shown on the left here where it's just popped inside. Thinking outside the paper where you spend your borders is one option to make your work a little bit more creative, a little bit more interesting, and maybe eye-grabbing. Simple things like inverting text where you print on a dark color with white font instead can sometimes carry more impact. It might seem obvious, but it's surprising how few people actually do it unless they're a design professional, which I'm not either, but these are tips that people have shared with us that really do help make more compelling pieces. Using images that are compelling and tell a story, we just completed a digital story telling challenge here, and we are having a gala later this week where hundreds of organizations work to tell their stories through images and video, and you can capture some of that in your print materials like your newsletters and your brochures, your flyers, your emails, some other general tips for design. If you are printing, you want to always try and use high quality and high resolution images and logos. If you don't have a high resolution logo, you may need to go back and find whoever designed it and try and get a nice quality EPS file which is the print standard for a good quality looking logo that can be printed. Hips like grouping items so you don't accidentally move or delete one element. And this is something we can show if you'd like. I can show you how to do that if you're not familiar, both grouping items and layering items. So I'll go ahead and quickly share one of my applications, and I'm on the PTO, the nonprofit PTO for my child's school. So I had just a couple of examples. Hopefully this will pop up. Sorry, I'm showing other things. Let's get it to open. So for example, I don't know if you're able to see this yet, but little flyers, simple things for, oh, there's an open house. Easily, instead of having to make sure that this logo and the title stays the same every time, I can go into Publisher and go into the Page Design. Here we go. Into the Home tab, this is in Office 2010. And I can just group these items over here in the top under the Arrange section so that now I can't accidentally move them the wrong way separately. They're now grouped together. I can also bring items forward or set them back.  There I go, moving things that I shouldn't be moving. You can always use the Undo button, our good friend. Say I want to move this little paw to the back so that it's more of an imprint. This is a really simple little flyer layout. So this is nothing special, but we often have to do these once a week if we host events at libraries and we need to have a flyer for our patrons. So if there are elements that you use every week, you can save these as your own template as well. You can set it so that your colors are always the same. So for example, if I want this to be the colors for the school project, I can set the orange as the color because it matches our logo. And I can make that the look and feel and create a template from that. I'm going to go ahead and get out of sharing and return to my desktop and the slides. Hopefully you're now able to see the slides again. So those are just a couple of little things that we can show more when we're answering questions in a few minutes. Some more tips for if you are printing these with a commercial printer. Like we said, the wizard that helps you package the print can help save you from having to worry about some of these things, but saving as 300 pixels per inch minimum for print, that's for both images or text. Saving as a PDF for professional printers rather than as a JPEG, making sure that when you choose your colors instead of using RGB colors that you use CMYK colors, and that's for their print standards. Ask about margins and bleeds.  Three millimeters is recommended. There are some simple ways within Publisher to actually just standardize a bleed. And I mentioned earlier image formats that are best for print are ETS and TIFF formats. And again, some of those wizards can help standardize that for you just by saying you want to save it and package it for a professional printer. That way you don't need to worry about some of these things. And here's just an example of what the bleed is because that's something that printers like to throw around. And if you're not somebody who does graphic design full-time, you might be like, what are they talking about? So for example in this image here, the safe area that's in the white, this would be where you want to make sure your important text and information is. This little green area is where your postcard for example would be cut. And the bleed would continue beyond that on your print and you would be cutting off those edges. But it would ensure that you don't end up cutting and getting a white border or getting something that's not supposed to be on your page or getting awkward cut lines that show borders that are like a black border around an image. If you want it to just be a solid color, you've got to include a bleed. Same goes for things like cut lines. If you have an invitation and you need it to be folded, there are easy ways within Publisher to insert little lines on your design that show you where a printer would fold an image. So if it's a folded greeting card, those templates for greeting cards already come with those fold lines there. So you don't have to insert them yourself. So that's why those templates and customizing from those can be a really easy way to get started, particularly if you're not a graphic designer or if this isn't your area of expertise. And just a few more tips for printing. If you're printing physically, always ask for and review a proof before printing. It's ideal to have a physical proof if you are using a local printer that can get one over to you. Most printers, they use drop services or they'll deliver one over by a courier for you to sign off on and send back. You can use a digital print, or I mean digital proof, but a digital proof can still sometimes not turn out the way you think.  Like if you're doing all of your business cards and all of your brochures and all of your newsletters or flyers for a big long period of time, you want to make sure that it's the right color. And always you can ask for help. You can ask for help from the printers that you're working with. Most of them are really familiar with this type of work and they'll sometimes help you fix your design if it doesn't have what it needs. They can add a bleed area for you. So don't be afraid to ask them for help. Many of them, if it's just small tweaks, they do it for no additional cost. Some of them will charge if it's a major thing. Most of them will charge if it's a major thing. But if it's a small thing, ask for help. They can usually guide you and also use the resources within Publisher. Most of the answers can actually be found within the help section of Publisher. So I'd like to go ahead and take a little bit of time just to talk about how to get it if you don't have it or if you'd like to upgrade or if you'd like to be using a different version. And then we'll go ahead into questions. So hopefully you're familiar with the TechSoup Microsoft Software Donation Program. We have Publisher as a standalone product available to eligible nonprofits and public libraries for an $8 administrative fee. Office Professional Plus 2013 is available for a $32 admin fee. We also have a 2010 version of that still on our site. If you don't want the 2013 yet, but you are on 2003 and you want to start using the Riven, you don't want to make a bigger leap, you can go to an intermediary version. And we have Office Standard 2013 for a $24 admin fee. And also one thing we want to make sure that people are aware of is that they can upgrade for no cost with Software Assurance if you've received a donation of an Office Suite or a Publisher through TechSoup within the last two years, and Microsoft released Office 2013 in October. So if you've had a valid license with Software Assurance when that was released, you're eligible to upgrade for free through Software Assurance. And you can ask questions in our chat if you want more detail about that. Included with Software Assurance are aside from the upgrades, you can also access eLearnings and trainings online. And there are at least a couple of them, both for Publisher 2010 and 2013 that will walk you through. I think the 2010 one is like a 257-page eLearning that you can do at your own pace. It's a big thing that you can use and access with no additional cost through Microsoft directly, through the Volume Licensing Service Center. So we can help you access that if you have a donation that qualifies for that eLearning access with Software Assurance. So I'd like to go ahead and get started with the Q&A. So I'll go and jump into some questions, and then we'll cover some additional resources and wrap things up in the next few minutes here. So Vanessa was asking how to get access to the eLearning trainings. And so we have Nicole here on the back end who is one of our client services staff. And if you're not sure whether your account or whether your prior upgrades allow you to access eLearnings through Software Assurance, you can always contact our client services team and they can help you check your account and see when you last requested a donation. The Dorell asked, we do online banner campaigns and search engine ads. Can we create creatives with Microsoft Publisher for online use? So Leslie, can you address that? I believe you can use Publisher to create banners. There are crop marks that you can use when you're using larger paper sizes and so forth, but I haven't done it myself. I think it's like any other publication. You can create the banner and use the pack-and-go wizard and take it for professional printing if you'd like to, or you can do it on a desktop printer at home or in the office. Great, thank you. So we had a question, is the pack-and-go wizard available in Publisher 2010 as well for the printing options? I can look at it in my Publisher 10. I'm not honestly sure though myself. Do you know offhand Leslie? I believe the pack-and-go wizard was available in a form in 2010. It's been vastly retooled and redesigned for 2013, for example, to be able to take, optimize for copy shops. That was new, but I believe the pack-and-go wizard has been around for a few versions. Great. There are a couple of questions about using online art, or using pictures off of Bing like your example with the cat. What about copyright? How do we know if these are legal for us to use? I know the standard answer to this one, but I think you probably have one ready to go too. Well, thanks for asking that because I meant to bring up that very point. You want to be really careful about copyright, but many, many of the images on Bing have creative license agreements, which means if you go into the license agreement for that particular image, it will tell you exactly what you're allowed to use that image for. Often there will be an agreement that says that you can use it, but you can't use it. You can't use the image for profit. So make sure that you're looking for the license agreement for every single image that you use that is not your own. Great. And one resource we use a lot here at TechSoup is Creative Commons, which you can find a whole like 62 million images on Flickr that are under the Creative Commons section of Flickr where you can type in Creative Commons and Flickr in your Google Engine or whatever search engine I'm sorry Bing. You can search for Flickr and Creative Commons and find millions of images that are available for a variety of uses without — they have copyrights, but some of them are share with anyone. Some of them are you need to only use it for non-commercial purposes and you need to give us credit and give us attribution. So there are different rules, but many, many images available out there that you can use for your own purposes. And that website that you can look for is CreativeCommons, C-O-M-M-O-N-S dot org. And we use a lot of Creative Commons images that are hosted on Flickr for putting images up on our blog, out in our newsletters, so it's a great resource out there. Some other questions that we have. So somebody said, I'm new to Publisher 2010. Where is the Undo button? It was my favorite function in 2007. So I can show that if you'd like up in the corner. Let me show my desktop again and see if I can get that to share this application quickly. I can show you right where that lives because it is one of my favorite buttons too. So if you're able to see this hopefully, it's just that same winter showcase for my kid's school. Way up here at the top left-hand corner is the little Undo button. You can also find it under the File tab, or maybe it's under the Home tab. I'm not exactly sure which tab it's under, but I do know that the little arrow is right there. I'll go back to — It's in the same place in 2013 as well. Great. And somebody else commented, the keyboard shortcut is Ctrl-Z, which I use a lot as well. We all need the Undo button once in a while, don't we? In real life and online. Alright, some more questions here. We have a question asking about making business cards. We're using a specific Avery hard number, so Avery 8371 cards. Can that be done in Publisher? And another related question to that was what would be the benefit of using Publisher vs. Word for something like that? Oh, absolutely. You can do business cards in Publisher. Publisher really excels at that. In fact, if you type that Avery number into the search box that I showed you within Publisher, I can share my screen again if you need me to. But you can type Avery 8371, and it will show you all the templates that allow you that are designed basically to work with 8371. Great, thank you. We also had a question about do you need to have a newer version of Windows? So I have Windows 7, would Publisher 13 work on mine without upgrading? Yes. And I'm also running Windows 7 on my laptop. We aren't Windows 8 here in this office yet. And I've got Publisher 2010 and can easily update to 2013 if and when I want to. Which I would like to do at some point, too. Can items revealed in the formatting and other tabs be made visible? So can people see them all the time? So for example, when you're looking in Publisher and those toolbars up at the top that kind of make things hidden in the ribbon, not necessarily hidden, but it doesn't show all of them. Can you make those so that they show up there all the time? If I'm understanding the question, you're wondering if you can pin the ribbon so that it's open all the time. Is that right? I think so, or pin certain commands to the ribbon. Yes, you can make, it's called QAT, Quick Access Toolbars. You find it by going to File Options and then pinning specific commands up there in the upper left-hand corner where the Undo button is is where those commands will show up. So that's one thing that you can do. You can also pin the ribbon open, but it does take up screen space and can make your publication harder to view. Great, and I know we actually have an article also written last year for the 2010 version of Office about how to customize your ribbon. So we can include a link to that article for the person who asked that so that they can see how to customize and pin different things to their ribbon. So we are just about out of time right now, and there are a few questions we didn't get to, but we'd like you to join us in our community forums to continue the conversation, and we will post a link to where you can do that. I'd like to go ahead and just show some of these additional resources that were mentioned earlier by Leslie. We have the Trial of Publisher 2013. I also will include the links to the product pages if you'd like to request a donation of it for your organization. If you would like to make the switch to Publisher 2013, there's a helpful video on how that works. You can look at the answers forum and the Office blog that Leslie mentioned, and then also get more information about software assurance. And I know Nicole chatted that link out to a few people, and we'll include that in the follow-up email as well. Join us next week as well. We have a related webinar on Microsoft OneNote, Capture Your Creativity next week at 11 a.m. on Thursday, Pacific Time, and 2 p.m. Eastern. So we hope you'll join us for that if you'd like to learn about using OneNote at your organization. And we also have an archive of the new Microsoft Office if you're thinking about potentially upgrading to the newest version. This takes you through some of the newer features in the entire Office suite. I'd like to thank our presenter Leslie for joining us today. We really appreciate your contribution and time to answer questions, and we're sorry we didn't get to everybody. And we'd also like to thank our webinar sponsor, ReadyTalk for donating their product for our youth to be able to provide these webinars every week. Thank you so much for joining us, and please take a moment when we're done once the screen closes to complete your post-event survey. 5 equals Excellent, 1 equals 4. Help us improve our program that we can bring you better webinars from week to week from now on. So thank you everyone for joining us, and we hope you'll have a terrific day.


Appalachian Wireless has some of the best data rates in wireless on our plans and not to mention an amazing deal on one of our hottest smartphones, but that's all the time I have to explain. See store for details, better service, bigger savings, that's today's Appalachian Wireless. A group from Washington DC, CTC Technology and Energy, is in Prestonsburg this week to conduct a broadband feasibility study. They will tell us whether it's feasible for us to actually implement the program ourselves, have an outside contractor do it, or other providers. They have no ties to the retailers on the other end, so it should be a completely independent project. The group has spent several months gearing up for on-site research. Prior to that, the group has been gathering background information, learning more about Prestonsburg, and understanding what the city has to offer. This week, the group has analysts and engineers on-site. During their visit, researchers will have one-on-one sessions with business leaders, educators, small business owners, city officials, and more. We're engaging local stakeholders to understand their needs today and in the future. So what we want to understand is what their connectivity needs are like today, and if those needs are being met, what kind of gaps there are, and availability, what kind of pricing they're seeing today. Prestonsburg Mayor Les Stapleton says once the city receives an affordable broadband connection, the possibilities are endless. It's all about quality of life. We've got a lot going on here. We've got a lot of people to do now, and we're developing more and more. We've got a lot of small business. If we've got all this in place, and then we have the technology to support this, it's going to open us up for more business. CTC technology and energy will be in Prestonsburg until tomorrow. The company is expecting to have a project draft by the end of June and a final draft by the end of July. Reporting in Prestonsburg, I'm Shelby Still for EKB News.


You're taking away my personality trait. I'm supposed to be the one who gets no sleep I'm the one who's supposed to edit videos because it's so hard.  So blame gentle marvels for this She inspired me but someone tweeted a screenshot at me that said eyebrows take four to six months to grow back For the what now what it's so bright I refuse to believe that because I think I know my arrow as well, but I also trust science So I might have fucked myself over it's not the first time but today I thought might as well monopolize off of my canvas Why not try to draw some eyebrows that you guys suggested?  So like the last video We're gonna get close. This is the first time I've drawn them in normally and honestly It's not that bad from far away. Also, I would just like to confirm my eyes are brown They're not black also be aware we have a guest that was not invited to the party. So let's just see what happens. Oh God, I forgot I looked like that actually as time progresses.  Why did you guys say I look fine?  Stop lying. You're delusional If your friend did this you would totally judge them and you would not be like you're still just as attractive If not more alright, so the first suggestion I got was from my friend and he told me to do this photo I don't know where this photo came from. I don't want to know where but I have this palette That was originally when I did the pride month video where I painted my whole face rainbow and that is nightmare fuel still I love that photo I don't know why it didn't occur to me that I should use this for my eyebrows because these are very Pigmented and the shit is great quality beauty gurus step up your game and like a true painter I'm going to use actual paintbrushes not eyeshadow brushes. I only need black for this one So you're supposed to spray it a little bit. Oh, this is growing algae. I'll be right back Basically treating this as watercolor.  It's not bad. That could honestly be worse and if you watch drag race You know these brows like it's not uncommon to do a Hmm type of look mine are a little more sad.  That's a first-world problem I'm just gonna put myself to the side and like put the picture here You know, I love the Sun because it lets you see how much of a fool I am right now But it's really starting to get hot in here. I don't know what to name this brow I will call it skinny and sad Guys, this is lit. I thought this was a joke not sponsored. It actually works pretty well Also, I get acne all over here now because I keep painting over it Okay, my friend suggested that I do hearts or stars like mini ones. All right. Here we go red eyebrows. Oh Bitch, this is not no. Mm-hmm. I've heard are already going back.  I also can't talk during this because my eyebrows are so expressive They just go up everywhere. They're like spazzing out. Oh Geez I was so shocked at how amazing that line was that I just started shaking Damn, are you guys seeing this? This is so impressive. I'm telling you shave your eyebrows in order to get a steady hand It's the easiest way.  Oh my god. It's just this paintbrush bends so weird Actually, I could use this brush. Damn it. You're now need to like go around it and clean it up We'll wait actually sort of work. Oh my god. Oh, no, no, no, no, no, no, no, no, no, no So only one of these hearts actually looks like a heart But the rest are very deformed children. I'm so sorry I couldn't do your heart eyebrows justice But this is what it looks like someone jump on this wagon and put this on vogue not me not the brows the idea One swipe. Oh my god. It's beautiful. A lot of you guys said rainbow brows I Don't know if I have that skill, but we will try I don't even know if I can get the ombre effect But I'm gonna get the smallest brush I own and I'm gonna see if it's possible for me to get my normal brows in rainbow form Okay, red orange yellow green blue. Okay, so I need to end this red like right now. Okay, next color orange What ombre was I thinking? Oh my god. There's no way I can do it. I don't know I don't know if this is going well or really bad right now And now I got a sharpened the tail. Oh It's a pimple there. Hmm. I just spilled everything Maybe this is where eyeshadow succeeds because you can actually blend. Okay, all the colors are done now I need to clean this up.  It's not far off from my actual shape What What why wear how? Explain once again I cannot get eyebrows that are even because this one is like sharp But this one is like curvaceous. Whatever. Let me see if I can blend the two together Okay, it's kind of working Y'all can't even spell blended. Oh my god. This is with paint guys next time I go to pride. I'm doing this Guys that's so Amazing honestly the true art is this napkin that I tortured after I'm gonna be so sad All that work, I'm gonna do two more before my hands give up because they are cramping already everyone is saying worms on a string Why who did it on tiktok that made you want to do this? I guess I'll do blue worms because that's what I'm used to looking at This also counts as the squiggly brows. I'm not gonna do them again But this is what you would get this lady Gaga done something along this I don't know why I'm getting those vibes that side profile is very suspicious right now with this Going along my nose. All right. I need to do whites for the eyes Yep, and then of course I need to use black dots No, it's not working the way I wanted to here are your worms on a string or at least my attempt at it. What if I I Can't make them move. I don't know how to do the wave.   Is that staining?  I'm gonna have to like connect dots. So two dots in the middle Hmm, I did not mean to do that.  Oh Should I go running like this?  Oh Well, that is all for today's video.  I came back, but I didn't turn on the mic So that's why we're voicing this over But as you can see we're doing hell Yeah, brows because it was Jenna Marbles who actually started this whole eyebrow shaving trend in my opinion She walked so quarantine females could run and shave their brows off in the bathroom too And I did take them off initially because I really can't draw letters on my face there It looked they're very wiggly if that's the best description I can give it like just not words It looked like a child did it and I was debating like trying to voice this over But it in real time like trying to imitate what I was saying that did not work And you're just gonna have to deal with my awkward talking to the camera even though nothing's going on next up on the list Pixel eyebrows and they honestly were so fun to do like I really feel like this could be on vote Maybe it's just my inflated ego But I honestly think this was a good look maybe not on my face Maybe like on an actual models face I mean drawing two squares that already looks like you know those e-girls who just shave off half their eyebrow Like I didn't look too weird And I feel like if e-girls did this it would help their brand because it's like I'm into games Like I'm quirky my eyebrows match my quirkiness to if you want some actual tips on how to do these I took a paintbrush and wet it in water and just like erase the size to make it look more like a square And I definitely got carried away with the shape because I just kept stacking blocks and blocks on top of each other Thinking it would look fine eventually and now they look surprised like I'm constantly just in shock at nothing Kind of looks like I have two birds on my face trying to fly away and for my final look and yes as a drag race reference I wanted to do KK sliders eyebrows and that is because I am currently on my animal crossing addiction Catch me streaming it almost every day that measured Asian go follow it go fucking follow it people keep going on They're like, I didn't know you had a twitch no shit You don't even bother looking at the description that I put 10 minutes into every video for anyone who doesn't know what I'm talking About first of all shame on you second of all KK slider is an animal crossing character He is a white dog with bold eyebrows and plays guitar and everyone loves him But I don't think anyone realizes how weird his eyebrows are if you put them on like not his face Like what other organism where those eyebrows work on not a human I'm proving it right now and I guess it's gonna be the end of the video because I don't want to drag this voice over on And I lost so much good footage because of this microphone I made so many good jokes and maybe I'm just trying to convince myself that I'm funny But if you enjoyed this video give it a like leave a comment down below about what you want to see next week Instagram Twitter twitch all that vegetation go check out the merch website in the description below turn on my notifications and subscribe for more videos Every Saturday or Wednesday if I'm not being lazy and this might be like the second to last video I do about my eyebrows because they're basically starting to go back you bitches saying it's only four to six months Are liars my eyebrows are like a trilogy like a book series stay tuned for the final video Anyways, I love you guys and everything is less than three


Good morning. Good afternoon. Good evening, everyone. Welcome to our session. This is Chihui Zhao from China Mobile and Seshia Kumar from Huawei. Today's topic is thoughts on telco-clown-ledevolution and open-source practice. Ever since 2019, cloud native has become one of the hottest topics within telecommunication industries. China Mobile has also done a lot of research and participated in many SDOs and open-source projects. So within today's session, we'll introduce you our thoughts on telco-clown-ledevolution and one of the most important open-source practice. Firstly, let's look at China Mobile's cloud computing situation. China Mobile has three types of cloud, e-cloud, IT cloud, and network cloud. e-cloud is our public cloud. It can provide general and standard cloud services to individual users as well as some customized cloud solutions to the enterprise users. And also, this cloud carries some of CMCC's service platforms like AI platform, big data platform. IT cloud is a private cloud to carry CMCC's internal IT systems. For example, our customer service system, charging systems, and email systems and things like that. The overall design of this cloud is based on the requirements of our IT systems. So this is about IT cloud. And the other cloud is network cloud. This is the most important cloud for us as an operator. It carries 4G, 5G network functions, some value-added network functions such as the multi-medium messaging service, and also it carries some network function-related management systems, for example, the manual system, EMS, and things like that. This cloud is also a private cloud, but it has very, very strong telecom features. So by looking at all the three types of clouds, as e-cloud and IT cloud has less toggle features and toggle histories, they go faster on the cloud-native evolution. Our e-cloud is also providing past services for applications to achieve cloud-native. Currently, container as cloud-native infrastructure is already online. Our IT cloud also has the past platform, and the containerization rate of its services is 100% for now. But however, the cloud-native upgrade of network cloud is much, much slower. Currently, the virtualized infrastructure is now the resource. Automatization rate is still very low. The container and microservice is still invisible. So for today's topic, the cloud-native evolution is mainly about this cloud. Here, let's have an overview of CMCC's network cloud. Since 2018, CMCC has been establishing centralized network cloud in eight districts in China. Our 5G Core, IMS, and EPC are running on this cloud. The cloud ratio of CMCC's network is up to 75%. And currently, we are planning to build edge cloud in each of our 31 provinces. Our network cloud uses NFV plus SCN as our technical structure. The infrastructure is now virtual machine and OpenSack is used to do infrastructure management. Network functions are all the nefs in virtual machines. Containers are involved but are wrapped within virtual machines and not visible or manageable. We'll gradually introduce manageable containers and CNFs into our network cloud. And after introducing basic info of our network cloud, let's look at the motivation of telco operator evolved towards cloud native. The first motivation comes from service development. So currently, 5G and edge computing now serves major enterprise customers, which may face diverse requirements compared with individual users. Let's take 5G core slicing as an example. Use cases of different industry needs different 5G core network slides. The network slides required by NBIOT applications such as smart metering requires mainly signaling functions and the bandwidth needed is only up to several kilobps. However, the network slides used by video broadcasting applications requires mainly data transmission capabilities and the bandwidth varies from 10 mbps to 100 mbps. So to better meet customer's requirements, network cloud needs to improve its agility and flexibility. And this agility and flexibility can be achieved by cloud native. The second motivation is from technical evolution of the whole industry. So cloud native technologies such as container and microservice architecture has already been used in the existing network cloud but invisibly. So in the future, we want to make this visible, manageable and maintainable so that we can fully benefit from cloud native. The third motivation comes from the need to optimize our network cloud. As more network functions will move onto the cloud, we definitely need to improve the resource utilization, product delivery speed, and reduce the cost and management difficulty. So we think that moving towards cloud native is an inevitable trend. Here we think that it requires combined evolution of network functions, network cloud, culture, and design mind to achieve better cloud native. Firstly, an agile infrastructure platform should be built and platform services should be provided. Container and Kubernetes should be selected as new infrastructure and orchestrator. Pass that contains all the common and reusable services should be built so that all the network functions could only focus on business logic and the time to market of new network services could be shortened. So this is the base for cloud native. And then network functions should be in microservice architecture to achieve flexibility. This also requires the platform can support the running and management of microservices. This is the key part of cloud native. And also CICD and DevOps culture should be involved to achieve automation. This can help us to speed up the lengthy and slow purchasing and online procedures. And last, all the developers and maintainers should follow cloud thinking in their design and management, which is using the couple sharing resilience and automation ideas in their development and management. So these are about high level action points for network cloud to achieve cloud native. Until now, China Mobile has done a lot to explore cloud native evolution. And this page is a conclusion. So we have been doing technical research on container and microservice and pass. For container, we have worked out technical architecture and done testing trials. Although our attitude on introducing container to our core cloud is relatively conservative, but a technical standard is ready for use. And we have started using it on edge. For microservice, design and management is the topic. By looking at network function design from many partners, we draw the conclusion that there's no standard on network function microservice design. But commonly, they still follow the structure of physical network functions, which contains load balancer, business processing unit, OAM unit, and data storage unit. But currently, developers are do working on splitting these big units into some smaller pieces. And for microservice management, we don't have any solutions for this yet, but we think knowing whether or to manage or not what to manage and how to manage is the direction on microservice research. And for pass, we have working on pass structure and capability in network cloud. How to involve pass and merge with NFA structure or even change it is one of the key questions we're trying to answer now. And what pass capabilities and corresponding use cases is another thing we are exploring right now. And this is currently happening in xDevelop project. So these are about technical research. On the standard promotion part, our team has also done a lot. We have relatively mature technical standard and interface standard for container layers. We have design principles for cloud native applications in network cloud, standard for cloud native maturity evaluation for applications, and technical standard for pass of telecom network cloud. These two are what we started this year. And in ITU, we lead one standard named functional requirements of pass for cloud native applications. And in Etsy, we're now following NFA 19 report on VNF generic OAM functions, because this is an important use case of pass to implement cloud native OAM functions. So these are about standard promotion. And on open source practice, we follow CNCF projects, including Kubernetes, Knative, and many others. And also we started a new one named xDevelop to explore platform capabilities required by network cloud. We have found that cloud native is closely related to first hand experience of network function design, development, and operation. So it requires us as an operator to engage in all these procedures and have some internal look into the network functions at code level. So we think that start from open source practice is a good way. Then I'll hand over to Sashu to introduce XG Vela, which is the most important open source project we have been participated in. Thanks, Shukui, for the handover and the nice introduction of the problem statement which we have before. Hi, guys. This is Sashu Kumar from Huawei. Now we'll be talking about XG Vela. So XG Vela is a next generation pass platform. It's an open source cloud native telecom pass platform, which actually is trying to address some of the issues which have been discussed in the previous slides by Shukui. Let's jump into the details of XG Vela and how it's all set. Next slide, please. Right. So this is the overview of XG Vela. XG Vela as such started in last year, 2020, April. And we actually started with 13 members as a TSE members. And we have also have other contributors who are more than eager to join us in this course, in this course. The main scope of XG Vela as you see here is that we are a plus plus of general pass. You can call them general pass, plus, plus, which is mainly looking at the telecom specific problem areas. When they say it, we are mainly saying that we extend ourselves from the general pass platform. But we actually go with the specialization of the specific problems which arise as a part of the telecoms. General pass as such is pretty exhaustive. It is something which actually takes care of a lot of stuff coming from the enterprise involved. It's mainly designed for enterprise. So when we actually try to apply it with one is to one on the telecoms, we find many of disintegrations are not smooth. So with that in mind and to make sure that this is actually coming as a standard alignment, we want to make a pass platform above it. As you see in the diagram here, we have the IS and CAS. CAS can also be bare metal or it can be on top of IS. That's absolutely fine with the way we want to take it. And then we have the general pass, which is a blue box, which is what we can show in the dotted line, in the dotted area within the red lines. On top of it is what we have two major things. One is a green and the other is yellow. So the scope of XG Vela is mainly on these two areas. That is the yellow part and the green part. These two areas are is what constitutes our main scope, which actually talks about the extensions to the general pass and then the adaption layer. By adaption layer, we are talking about that area specific to which we will be adapting ourselves to general pass or we extend general pass to do a specific job which is required by us to do anything on top of this. So as you see the lines which go from the top to bottom out of scope, as you see top of it, we do have some things which are green. They are all the APIs which we expose from the teleco pass itself and the blue lines which are still there to those specific areas which we require to be done directly from general pass. So I know it's a little confusing with the diagram at the first class. I'll try to extend it further as we move on. The applications are what we actually run it on the purple. You can see the purple boxes are what we intend to have applications. There are different kinds of applications which we are trying to do right now. But for the phase one or the first release, we try to actually have this green box and the yellow box. And yellow box is what we are trying to do with specific like general pass like OKD, OpenShift Kubernetes distribution. So that is what we are trying to actually do the integration part and then showcase some of the functionalities. Next slide please. Right. So this is what is the extension which I was talking about. Here maybe we'll get a better picture as to what we meant by the previous diagram. These are all pass management platform as you see on the right hand side, the vertical box which actually talks about the complete functionality which is required vertical across the pass layers. That is whether we are talking about specialization or generalization which is what we require across. The general pass actually tries to signify some of the key areas which actually cater to the major functionalities which is required for us to actually have the general pass running. And then the telco pass is actually trying to actually have some of the key functionalities that is the F caps part in short. And then the yellow part is a repetition layer which is an extension to the general pass to make this integration smooth. So the major things if you have talked about, we will mainly working on three major capabilities. Pass capability is required for implementation of inner functions, the network functions. And pass capability is required for managing them. And the pass capability is to expose enough function service to external customers. So we are talking about external customers here are the end users or they could be users who are actually above it. Like that could be a service orchestration that could be a analytic tool that could be a control loop or that could be any other design tool which actually takes this general pass into consideration. So this is the way we do the integration of this specific pass layer further down to the, I mean further up to the other customers. That's what we mean by the last technique. So next slide please. This is a code specific of what we actually stand and where we stand with respect to XG Vela as of today. XG Vela, the code has been seeded from the MTCI of Mevenir. It's a pretty versatile platform which actually has a lot of commercial rivalry right now, which is actually having a lot of adaptation in commercial sites. And we have taken the seed code from there. Thanks to Mevenir for contributing it. And we are working on it still to make it a complete end to end stretch with certain use cases, which is what we are, we will see in the coming slides. So the current scope of the current seed code actually has the CMass, Tmass, Fmass, West Gateway, the CIM and Helm based packaging platform that the description of it is there in this thing. But the major part of it, what we have covered is the CMass actually takes care of Day 0, Day 1 and Day 2 configuration flows. The Tmass, which is a topology management service, we will be talking about the discovery of KIT services, builds up the 3GPP managed objects. Okay, that is what we call it MMOS for NFS for the network functions, which are required for using it or consuming it later. The Fmass as the name says is a fault management as a service. So this is the one which is mainly taking care of the alarms, the events and all. And via the TCA will be working via the MMS. The MMS is actually the management layer, which actually talks about metric management, which actually talks to Prometheus and all and takes a matrix from the regular managed objects. And along with those two via MMS and Prometheus is what the fault manager collects the events and then events based on subscription and all will be managing it further. So one of the integration points which we are looking at is ONAP. So we have VES-based compliant. We are VES 7.1 compliant, which is what DCA understands of ONAP. So what will happen is we will work as an agent to DCA, we will be giving the packets for the CNF packets via Prometheus or VES. Both of them are possible to DCA for further control of operations. VES Gateway, as I said, is based on ONAP VESPA, ONAP or VESPA I mean project and with enhancement to support multi-NF streams. So we can actually have multiple streams of it to be configured. And we can actually have data received through the XGBella to the northbound services. CIM is in-point concept here, which is a CNF interface module. It's a sidecar, which actually is an integration point for the API for applications. So this is what will take care of all those interaction points for us and also certain, it will take certain load for us to have the sidecar business as we know Istio and all. So that's exactly what is done by CIM. And then Helm-based packets, of course, this whole thing is done using the Helm-based packages. So it's easy for us to actually have programmability brought into it on a need basis. The MS part of it is still in progress. We are expecting the seat code to be done somewhere this year end. And we can actually expect some other things also happening in the Prometheus scale, where Prometheus-based metrics is what we will try based on the use case. I mean, again, use case is not what we want to deliver, but we want to keep use case as a verification functionality to ensure that end-to-end functionality can be showcased. With that, I think we this what is the overall picture, the current site code is somewhere around 55K log. The seed was done in December of 2020. And since then, we have been working on different aspects of it. And the complete code is Apache 2 licensing. So it is easy for us to distribute and also to use or consume for the commercial cases also. The main primary language is Golang and Java. Most of it is done in Golang to actually make it adaptable much easier to different platforms. And also, we have Java in specific areas where we have used it in the complete seed code as of now. So this is not the complete code as I said, this is what is the current seed code and we are expecting more to be done in the coming days. Okay, so this is where the complete important links are for XGVela. If you want to come and join us, please make a note of this. We have the wiki pages, which is pretty elaborative so far for what we have done. That is actually the XGVela conference. We also have a GitHub wiki, which was initially done before we were adopted and become a sandbox. In fact, XGVela has been incubated as a sandbox project with an LFN in giant 2021. Before that, we were using the GitHub wiki. Once we got incubated, we have our own space in the wiki of LFN. The TSC meeting happens every Tuesday at 1pm UTC. The meeting ID is there. I mean, you can actually feel free to join us there. We also have a subgroup every day. So subgroup is where we are discussing about the use cases. This is where we actually discuss about 5G slicing right now. We are expecting a 5G slicing based use case for the end-to-end slice to be done. At least a part of the end-to-end slice is what we can start with for the coming releases. And then we will try to take it forward. There's also chatting tool. We use two different tools. One is WhatsApp, other is Slack channel. Both of them are available, as I said. We have admin for the WhatsApp. If you are interested, you can actually shoot a mail to the TSC group. Mailing list is actually what we have done. And we'll be able to add you there. Also, we have a Slack channel where if you want to join, you can actually feel free to join us to have further discussions. The code depositors are in the GitHub right now. You can see the slide of it, GitHub slash com slash XGVela, GitHub console slash XGVela, where we have the complete code repo. The current code is actually a combination of what we just discussed some time before. And you can feel free to download. We also have a very detailed developer guide along with the code to make users understand the code and make them match up when running. The mailing list, as I said to you, we have two main mailing list. One is main, other is TSC. Both of them can be used for different purposes. If you have any questions, feel free to ping to either of the groups and we'll be able to assist you further. Next slide, please. All right. So this is the release info as I was talking about some time before. The release one is expected somewhere this month. I mean, the month and this one we are expecting. The main contents of it would be the difference architecture or the architecture diagram, which we have been discussing about. We will try to actually provide the capability code.  That is MTC, coming from MTCL, Sierra from MTCL and developer guide. So these two is what we already have ready and we are making it further improvements to it. If anyone wants to actually help us with that, feel free to join us. We will be more than glad to take your help in whatever way and you please provide your suggestions and corrections. If you feel anything, we can discuss about it and we can take it forward. The future plans as such are ready. I mean, it's a huge list. I think we try to cut it short of something simple here. Open source, NetConf solution for CMass. This is something which we are thinking about. One of the candidates being NetOpair. So the other is CI-CD pipeline. Now, XGvilla doesn't have a complete CI-CD because the code which we have right now taken is only one part of it. It's a complete functionally as we move on. We also want to keep the continuous CI and the continuous improvement, continuous integration, continuous development to be part of this. And also, we want to enhance our DevOps part of it to make sure that we have a build time, daily builds, and also corrections of the code with respect to the static checks and all. All this seems to be taken into consideration. The prototype building is something which we are working on as a part of the use case also and also as a printing. We want to keep a simple use case to start with or a verification, I would say, to start with. And that's where we want to have the integration with general pass to build a complete prototype. We are working with OKD. Red Hat is doing a great job in helping us to do some progress in this case. Demos involves the seed code plus CNF plus ONAP. We want to actually have a demo which actually takes care of the orchestration part, the design onboarding, and also the integration part of the CNF itself or the XGvilla itself with respect to ONAP. As I said, we have two major integration points with ONAP. One is on the orchestration layer where we do the instantiation of the cloud. Right now, the cloud in itself is actually a black box for ONAP. With the integration of XGvilla, it becomes much easier for us to understand which clouds are being configured and we can also orchestrate the clouds itself as per the need of the application being run. The other being the DCI where we actually have the data collection, it will help us in the day two operations, I mean the control loop and day two integrations and operations also, which will help us to actually manage the system better. So it comes post instantiation level where we will be able to do integration better for entire end-to-end solution. So also the continuous telecom pass functionality and operation layer is being explored. This is something which actually goes hand in hand and we require all your support to make it better. Feel free to join us. Any questions, we can take it forward. Thank you.