Hello, what's pop? We are on twitch. We are not live. I mean we are live. I'm tweaking But you can leave a like comment subscribe turn on post notification bells. Let's continue to grow The family from Chicago to the UK man Right behind me if we go live and you happen to miss it You might get catch the highlights here. Maybe not though because you could just you know what I'm saying Hey, you could just go on twitch and rewatch that but so Fast forward rewind whatever Don't forget we do got patreon. We post money through Friday We are about to start um Shameless UK in a few weeks and we also about to start A show called the gold. I'm pretty sure nobody's if you have watched it been sold, but if not, you know to an end Got merch you get me. Just took my sweater off. It's hot. Let's get into this though. Now scam interceptors Season one episode three Oh Sam, let's let's go protect some people. You know, I hate scammers If you hate scammers hit the like button coming up When a This next scam bears all the hallmarks of a classic Using a combination of pressure and summing just the right amount of doubt into the mind of the victim A practiced scammer can convince a person to do just about anything With devastating consequences It's an early shift in our scam hub at BBC HQ in Glasgow Yes, yes, I'm here. I'm here look at every application every page But Team members mark nick and I are watching the criminal activity of some ruthless fraudsters in a call centre abroad So we can actually hear the scammer talking through The steps in order for the the victim here in the uk to download some software onto his phone or laptop Which will enable them to have access to it I just can't believe for three episodes in and people are still downloading stuff from onto their phone That people on the telephone tell them to do Like I'm not downloading nothing Even from thousands of miles away. We don't know who this victim is yet But despite the phone line breaking up at times, we do know it's a man And this fraudster is using a very topical issue to target his victim We're calling it The internet support scam This is how it works You get a call from someone claiming to be the support department of your internet broadband company They say they know you've had some trouble with your wi-fi lately and that if you let them take control of your computer They can repair it Do that and the next phase of the scam kicks in That's cow and this unsuspecting victim is being talked by the Kolkata-based fraudster into downloading an app onto his mobile phone that will allow the scammers to take control of it Press the home button. Okay home screen. Yes. I see it. Yes We just want to find out as much as possible about who this person is They love you speak to him and tell him they are scammers As we keep our eyes, they low-key be dragging it is on the screen It seems at the moment the scam isn't progressing Look at the every application one by one. You can see the red color application The voice it sounds like quite an old an older person gentlemen. Yeah And this older sounding victim is having real trouble following the scammers instructions Okay. Okay. Can you can you try to can you try to swipe your screen from right side? Yeah, press the home button back to the home Yeah, now look at the applications you need to find App store I can't see that From from what we're hearing it doesn't sound like this person's particularly tech savvy Okay, then look at the top. You can see the search bar. Can you see the search? Oh, I see. Okay All right. Yeah, can you see the keyboard? Hang on. Um, listen Something wrong. I have to go back to the app store. Yeah, sure The man is still struggling and the scammer's patience is wearing thin. All right. So the scammer about to get frustrated What can you see? Now Ah access chrome This is a this is a um This the this not an apple store. That's not an apple phone And uh scammer talking to him like he got an iphone After over 10 minutes of the con man trying to complete this critical stage of the scam For an unknown reason his victim's line suddenly goes quiet What the Hello Hello, hello It sounds like the scammer is having issues with his phone line to the victim Hello, but eventually they can hear each other again I'm sorry. Yeah Yeah, it's okay. It's okay But it now seems that the man's phone settings are stopping him from opening the all important app Step chrome as Oh my god. Oh my god Did you hear that then just shouted? Oh my god. Oh my god twice because there's an old man That's struggling to put an app on his phone. That's gonna enable him dragging it That was not dramatic him to be Defrauded by these scammers. That's just how cold and low they are, isn't it? What's his name? Can you open up the app store, sir? Please Despite all the difficulties the man seems to be making progress starting up the app now, sir It's very easy. You can see two checkboxes. I am ever of this risk, right? Press accept Start broadcast This fraudster may have got another step closer to accessing this man's phone But fortunately the victim isn't at risk of losing any of his cash yet Now wait, do not do anything. Okay. Exactly. What can you see now? Where on like this is only literally the third time I've seen somebody get scammed Like this like I didn't know people I thought that was just in movies or something like this is real life people out here getting Like this Yeah, I see screen about screen broadcasting Okay Does that mean he's a man? Are these screens broadcasting? In theory, yes, but they've not They've not made the connection. Well, you can go to another room For the better internet connection and the internet's not working very well Ironically despite the con man falsely claiming to be helping with the internet connection It's what's now preventing him from getting his hands on the man's money What's making me sell internet but also at the same time W internet not all hero will not all heroes wear capes So angry is this man who they're talking to this could be someone's granddad And they clearly have no regard for him whatsoever. Do they no so do not do anything just wait because the internet is very slow So you have to wait. Okay All right We're getting to the situation now where we really do want to speak to this man I feel he's very very vulnerable. So as the con man is tied up Uh, I have to check it out my server what exactly happened. Okay Just hold on I have a window of opportunity to try a phone number. We think we found for the victim on the scammers screens I might try that mobile I think he's worth a go isn't it whilst they've gone off Can someone just read that number out to me? It's a 07 919 Yeah You could make phone calls off the off the off the computer They use There's no answer and the try again a scammer is quickly back on the line Trying once more to connect to the man's device Can you hear me sir? Click on the start broadcast Ah Desperate to help this man. I keep trying to phone him He picked a real phone As for the scammer after a long 20 minutes of attempting to get into his target's phone Close this The fraudster seems to have succeeded at last A clue he's connected Now he's connecting to this man's device. He can start to do some financial damage Okay, okay. Okay. Okay. It will be changing. Do not do anything Okay, right. This is really serious now. We're gonna try and get in there I'm just trying him on that mobile number and the scammer here's my call Close the phone hang up the phone hang up the phone Unfortunately the victim had just listened. What if that's like an important call? Vince by the scammers to reject my call Yeah, yeah So we try another tactic right let's send a text message It will come up and he and he should hopefully realize that who he's talking to are in fact scammers And luckily for us the scammer has hit yet another technical hitch And their attempted connection to the man's phone is failing Let's listen in see if he gets this message start broadcast properly. Okay I'm trying my best to connect you but still it's not happened.  I think they're slow internet seems to be buying us some time Yeah It's a tense wait to see if our text is successful while the scam continues Gee I I'm not even gonna lie the production team for this They did a good job at making this very dramatic open it open it press open I have done so but Yeah, I'm listening to change hunger Can you see that? He's hung up. He's hung up. I think we've got him. Let's call them the one right there It seems that our text worked and the scam has hopefully ended But as we can't get hold of the victim the comm men's computer system has automatically Redialed him and they've already got him back on the line Oh, they just called it back Hello, can you hear me? Why you hang up on my call sir? It did hang up Later we continue to Oh, it's awesome They try to sneak a preview in there. Sadly call centers aren't the only place scammers operate Okay, we're on the ground leaves and fraudsters are stealing and scheming in almost every aspect of life But that doesn't mean we have to just put up with it Across this series We're meeting the regular people who are fighting back against these crooks to make their communities a better place to be And an issue causing real heartache to its victims is romance fraud Scammers are often most successful when they catch people at their most vulnerable And romance fraud where scammers pretend to be in love with their victims in order to get money out of them falls right into this camp But sick and tired of the devastation that these crimes have left in their wake One couple has decided to play the fraudsters at their own game Hi, honey I'm fine. How are you doing? Oh That's so sweet Whilst it might sound like love is in the air These sweet nothings are actually being whispered by a scammer to someone. He thinks he's tricked into sending him money What darling Oh, right. So we need to sort the money out. Yeah But the scammer isn't going to get what he wants from this phone call That's because he's speaking to professional scam beta team jillum wane Can you sing a song This is now this is what I've been waiting on This is what I think this show should be about Making the scammers look down. Go ahead and make that man sing. Let me hear Oh During the uk's various lockdowns scammers fleeced victims out of an estimated 74 million pounds And fed up of this cycle jill and wane decided to fight back It is a big issue and it's only getting bigger too This time last year I was getting maybe 20 emails a day All coming from scammers and now I'm getting maybe 40 to 70 a day In 2005 wane decided to do something about the problem I discovered debating community completely by accident Thought it was an absolutely wonderful thing wanted to be a part of it So I created a few profiles contacted a few scammers People were coming to me saying My family member is being scammed right now. What accident is that that he got? What is that? Would you be willing to bait that scammer? To prove to them they're not really the person they think they are So over the course of a year or so after that My priorities changed from just having fun to actually helping the people who would be in scammed By pretending to be interested in the scammers advances and playing along with their requests Wane wastes the fraudsters time But his work has another important benefit He keeps a detailed log of all the scammers he's spoken to and publishes them on his website Any scam email That is smart So people have a database to go look it up like man, is this real? Because people really be thinking love is like not a weapon Love has been weaponized a long long time ago. You got to be careful We receive any scammers that we are in contact with. We put their details up on the site We have how to protect yourself from scams. How to spot a scam Information is power There is now a global network of justice-seeking scambaiters like Wayne and Jill It's a community in itself with frequent team-ups But behind the light-heartedness is a serious purpose Wayne's all-too-aware of the devastation romance fraudsters can cause They will spend weeks months even years grooming that person so that they become their world basically And at that point they will turn around and say Could you send me some money? Some romance victims will ask family members for Lawns maybe you know, it's crazy. This is like No offense, but women be doing this every day on the internet For messing Yeah, take me to dinner bring their kids. That's a scam Yeah, take me to dinner you pay and I go home scam You know I'm saying Not doing it chicken wings and fries.  If I'm hungry. I'll invite you But if I'm not hungry now, we can't go eat. I'm not I'm good Me personally Even steal money from them So yeah, it can create them. Why do I have to take you to Ruth Chris? And I don't know you. Do you think you deserve Ruth Chris? You know what I'm saying?  What Drake say? Kiki on the river you think you deserve Kiki on the river first date. That's crazy Kiki on the river is Minimum 500 for two people That's somebody rent and you just gonna go eat it Huge rifts in families unfortunately people have ended up needing counseling even it's been that bad with them You got an accident But Wayne doesn't work alone a key member of his team is Jill So all of these people here are romance scammers that I've been talking to over the last couple of months or so and They've all pretty much Asked me for some money at some point and they think I'm just about to When it all goes horribly wrong for them For the last two and a half months Jill's been pretending to be smitten with a man who calls himself John Henry He's got in contact with her by email and says he's a marine officer on a un ship But Jill knows he's actually a fraudster trying to lead her on in the hope she'll No cap a marine officer on a un ship would not need any money from you Well, he has his own money coming from you know where it's coming from And he's nine out of ten time not really spending it. So it's just stacking up in the bank So off top that's that's a that's not even a good scam. Give him money Love my life. You know what I'm saying? Oh, I know You know when we get married, it's just gonna be fantastic when you come to the uk Later on we hear from Back in the Glasgow scam hub The team and I have been desperately trying to get hold of an older male victim to warn him that his money is in danger But the internet issues that the con man claims to be helping with are in fact stopping him getting access to the man's phone So do not do anything the internet is very slow. So you have to wait, okay Back on phone and we think that the text message we sent him has worked. Can you see that he's hung up? While they were only disconnected for a short time We believe the victim has told the con man about our text and he is fighting back Listen to me the hacker offended you this message master.  Right now we can hear them actually telling this man that we are hackers that we are the bad guys And it's really down to who he believes So I am not giving up trying to help Why would a hacker call you and tell you to Danger danger you're being scammed I think about this. I know they're older and they don't really you know This victim The fraudster hears me trying to call the man's mobile again And battles to keep him on the line What a horrible situation to be in I am trying to help you My god Mike it really be the people, you know what I'm saying the people that be like i'm trying to help you in real life, too People be like man. I'm trying to help you cat No, you know We need to keep trying to convince this man that he's on to a fraudster Right, I've sent him that message now three times scam warning hang up or contact your bank immediately We think the victim is reading my texts and doubting the scammer Go to the bank. Do not go anywhere, sir. Give me a second. Let me help you The scammer is losing his hold on the victim But until the call ends I need to hammer home our warning So I'm going to send another message. Please contact your bank scan warning And it sounds as though the victim is reading all my messages to the fraudster The message are fake The hacker will send you this message, sir We have one last move to try and end the scam As the fraudsters are calling their victim via a computer-based phone line We can cut the scammer's connection, but only for a few seconds Okay, so Nick when you try making an attempt to break that connection that will free up the landline And I'm going to try and call on that now Come on now. This is going to be precise This is a risky move as it may alert the scammers to the fact that we are monitoring them I think I'm ready Our timing is key. I need to phone the victim just after Nick cuts the call and before the scammers try and reconnect to him Hi, I'm going to redo this computer Now No, call failed Yeah, I'll call in at the same time No, it's not working But I keep trying Hello, hello, sir Can you hear me? Sir, my name is Rav Wilding. I'm calling for the BBC. I don't believe who you're speaking to is who they claim to be I think you're talking to scammers We've been doing an investigation into them and we saw that they were phoning someone with a uk number and that someone is you The man tells me that he'd like to remain anonymous. So we'll call him Thomas I need you to speak to your bank urgently if you think you've passed over any personal details I know this is all quite, um, sort of out of the blue. They are not to be trusted They may try and tell you that I'm a hacker. Please don't liaise with them Please don't liaise Hey, Siri What does liaise mean? Establish a working relationship typically in order to cooperate on a matter of How do you learn that? Still there That's a word I can use in my everyday lingo. You feel me? This man sounds so confused I have to get Thomas back on the line before the scammers do the same Hello, sir. Um, I just want to tell you please do not speak to these people again In the background of our call I hear Thomas' landline ringing likely the scammers trying to get him back in their clutches Don't answer that phone. So I'm so sorry to do this and push you but they are trying to steal your money Thomas listen Is there anyone that you live with that can help remove that program from your phone that they just asked you put in Because that's what they're trying to use to steal from you. That's really urgent that you do that Can you also speak to your bank for me and just tell them what's happened? Are you okay? I know this is an awful lot of information to take in Thomas tells me that he is nearly 90 years old and lives alone But as family who can help him protect himself from the scammers striking again Does that all make sense? He's definitely Caribbean They phone you again just hang up just literally just hang up the phone. So I don't want to talk to you and just hang up Okay, all right. You take care That's a nice easy one for you when the phone rings from them you just hang up All right. Look after yourself Bye-bye. Bye-bye. Oh My goodness, we just managed to get in there. So thanks to you nick for Managing to break that contact. He just gave us that tiny window to get in there and phone it. I mean we were we roll I feel like nick is taking a backseat this episode I feel like he's been more vocal in other episodes, but he's like really at the forefront now At this third episode with the dice there and we got in the the scammer just came back on and while you're on the phone That was there trying to call him back in the background. So I deleted the note of the scammer's screw that had his number on it That's brilliant great work When they think they're on to someone they they do not give up But neither do we? No Well, what was that? Okay If you think you've been scammed then there's some steps you need to take straight away or that But it's easier said simple We see that every episode Despite all the advice to simply hang up when the scammers call when they're on the end of the line It's easier said than done Especially when they're so insistent that you should trust them and ignore your instincts But some people simply aren't prepared to take the fraudsters nonsense lying down Are we going back to them back in our scam hub in Glasgow Nick and team member Lindsay are watching the screens and listening to the call of a scammer in a different call center Also in Kolkata Your amazon prime membership subscription will automatically continue And you have to pay every month 79 for 99 scams come from anywhere else besides these places Then yield these type of accents That was tough This scam is a complex web of deceit, but the payoffs are huge We call it The subscription refund scam We've we've got starts for the call that tells you that you're being charged for an online shopping subscription We have placed your order for amazon prime membership. If you have any concern with membership related or refund Please press one Worried you've been signed now. They send a text message. They be sending text messages emails End up to a subscription. I got an email full of scams scammers The one day I'm gonna just you know, I'm saying Come on here and do a video about it without your permission you press one to try and get a refund But what you don't know is you're actually being put through to scammers In the hub the scammer is speaking to a man whose name we don't know yet But we do know he's been told he's about to be charged 80 pounds for the amazon prime subscription And that's not even that much is it target is far from happy So right now can please tell me what do you want? I can't cancel what was never there in the first place. There was only a free period In order to that your amazon prime membership subscription is running right now And that's the reason you're getting this call It can't possibly be if you tell me do you want to cancel it and block your amazon account Then cancel it. Okay, sir for cancellation. I would going to send you an online Cancellation form. So right now. Do you have any device with you like computer or laptop? You can send it to me in the post Hey, send me a letter buddy Yes, I don't want information going going through computer Talk about it. You sound like a Like a hip to a type of guy The man sounds like he's pretty savvy right, but this is not what the scammers want to hear All they want is to deal with your computer to deal with your tablet to be able to get to you that way through into your online banking etc This entire scam is based on the target completing an online form One that the scammers have pre-prepared to be wrong Their aim is to make you think you've accidentally typed into the form that you want a 7999 pound refund Rather than one for 79 pounds 99 The fraudster then tries to pressure their target to pay the huge difference back to them In order to get to this money stealing stage the scammer needs this man to go online. So Yeah, right, man I try to reverse scam them Yeah, I put 79 99 y'all accidentally sent me how much? All right.  I might go get a hair implant. I'm out of here Don't don't accidentally refund me too much money It's gone. You'll never see it again Oh, he can fill out their fake form.  I can provide their to online cancellation form. I believe that you are you're running a scam Yep, you are correct This man is on to this fraudster So to try and convince his victim that he is from amazon The conman searches an online phone book to get the gentleman's name From the scammers screens the team can not only see the man's surname is pratt But also that he lives in london And mr. Pratt is still not putting up with the scammers lies How do I know your name?  I have but I don't propose to tell you about it. Uh, what you will do Please is give me a postal address that I can write to and complain about Scammers having a hard time here this guy is at this point like the scammer like it's over just hang up You're wasting your time switched on he did a very clever thing Which was he said all right if you're really amazon and you really have uh signed me up something I haven't signed up for just cancel send me evidence of that in the post Of course scammers aren't going to send anything by post A head office address, please and a contact name Uh, it's the whole bond where they're planned done So the scammer is using a A website that allows you to look up the corporate office headquarters of various companies to Pretend to this man that he knows what the headquarters address of amazon is and the kind of intricate Fraudster continues to pile on the pressure If you're not going to cancel it you have to pay every month 79.99 pounds. So right now can you please tell me what do you want?  What do you want?  We are not doing business. You understand. You are the owner of this number, right? Right now.  Okay?  So what he decides to do is have an argument with the man That's not going to push him closer to doing what you say. I may decide to call and see you The scam has ended and it appears that mr. Pratt has played these con men at their own game That man did everything right. He tried to verify who he was talking to And he pushed them really hard to give him more information He wasn't having any of it and for that reason they wasted their time on him before having to give up And if everybody who got one of these calls behaved like that nobody would be getting scammed So well done him That's good marine It's not often that he gets to call victims of scams solely to congratulate them on being so savvy Yeah, he's good After the grilling you just gave that scammer right, what's the number?  Pratt. My name is nick Stapleton I'm making a program at the moment which essentially involves monitoring the activity of scam call centers and I just heard you Give that scammer an extremely hard time. Um, so I just wanted to call that and say you were right I enjoyed it thoroughly. I enjoyed it as well You were absolutely right to give them a grilling in the way that you did because they wouldn't have been able to prove to you That they were calling from amazon because they're not Um, so if you do get any more phone calls of that nature tell them to go away Well, I've been absolutely doing as you suggested for months. I felt inclined to um Have a go this morning. Of course. No rightly so Hey, he woke up chose violently. It seems like you know what? I'm on that today Let's waste some time. You did very well. You did very well Anyway, I feel a champion. I better go. I need to do something else. Yes, me too. Thank you. Have a good day You too. See you He said I gotta go I need to do something else. I'm very glad that he is Seriously switched on because he is never gonna lose any money to these people We don't gotta worry about it later. I'll be meeting us Back in wales and scambaiters jill and wane are trying to waste as much time as they can of roman scammer john henry And give it a lot of mechanics, okay? Love my life. Oh, I know But it seems john henry's heart comes at a price. So how much do you want? You just do it in tazzo 550. What do you need it for? There's a ticket car. It's gonna get me a private jet to come about to uk A private jet? Okay, excuse me. Do you love me? I am This scammers going to walk away empty-handed But importantly the more jill and wane keep The less time he has to target the vulnerable Someone that knows all too well the damage that roman scammers like john henry can cause Is morvin 13 years after she lost her beloved husband to cancer Morvin decided to give love a second chance and met a man on the internet called atwood They seemed very nice very sincere um They will connect see this is the type of stuff that I can't like well she's just out here a whole widow And somebody took advantage of that Father the husband passed away from cancer like we're even lady alone to to the forces and uh Based out in syria But after weeks of chatting online the conversation turned to cash He said his bank account had been frozen due to the troubles in syria And he was desperate With the promise of a life together morvin sent. I'm sorry. Is this a kettle?  I think about it It's left to scar on me mentally But despite her ordeal fortunately morvin has since found true and real love We have a good relationship he gets on well with my daughter and Say you're happy and I'm happy Hey your daughter got nice teeth Just a prettier got scammed along the way Back in wales on a mission to protect others like morvin Jill and wane are still stringing money hungry con man john henry along They've so far wasted 10 minutes of the scammers time. All right, my love. Okay. Me too. Miss you How do you think they call that? We went fine. He's definitely on the hook still It's a lot of money and it's a lot of money. He's not gonna get It is a lot of money, you know 8 000 pounds is is life changing money And if somebody had to sell something all I want to give them that then that's that's a tragedy Sadly there's no shortage of scammers for wane and Jill to bait but thanks to their interventions There's a long list of fraudsters on wane's website for anyone to check if they're unsure of who they're speaking to We regularly meet up Myself and wane and and it'd be bold too Like you ever be on tender and you just swipe and then y'all match and then immediately Hey, babe. Oh first of all strike one. I'm not your babe.  It's tough make calls to Um scammers and we're doing a little bit of good as well and also having a good time In our hub the team witnessed mr. Pratt being the target of a very persistent fraudster He suspected their call was a con and fall back Your amazon prime membership subscription will automatically continue and you have to pay every month 79 per 99 pounds I believe that you are you're running a scam To find out more about this savvy scam saboteur, I've asked Douglas Pratt as Douglas Pratt looked just how he'd sound 76 year old retired mechanic from London to meet me in the boardroom at the bbc's old broadcasting house What Douglas? Thank you so much for coming in to talk to me today I really want to know about a certain phone call that you took by someone who wasn't Who they have paid to be yes, it was about renewing a subscription to amazon I'd had several of them before I was getting a bit fed up with them and We did check I was getting a bit fed up with them And this is the same face y'all be giving y'all girl when y'all trying to act kind of like y'all care about what she talking about This is it And she'd be talking and you do not care, but you have to be get back like you care This is it take notes. I had several of them before I was getting a bit fed up with them and That's professional. You see the head tilt. You see the blinking of the eye. That's concern. That's real concern Take notes fellas. We did check bank statements, and there'd never been any debit to it Okay, so I thought I'll have a go at one of their Correspondence now just imagine putting yourself in his shoes and saying she said what? No, and then letting her keep talking. It's going to get you through every time And I said well look at this renewing the subscription.  I think you're telling lies. So when you challenge them with that, what did they do? just Basically tried to convince me that I was mistaken Oh, he wasn't there. Remember he wasn't in the room when this happened. I'm having it. No, I wasn't having it For months Douglas has had at least two scam callers a week and has given many of them a grilling And thanks to our hub recording of his scam call for the first time he'll be able to hear himself in action Douglas, you're gonna hear two voices. Yes. One's gonna be yours and one is that of the scammers that you are speaking to. Okay Okay, please tell me what do you want?  I know we've just met but you've come across to me as someone not to be messed with.  Yeah Simple enough. Yes, they do got you know really quite heated um I make a point of not getting as far as swearing Okay, but It's quite fun provoking them into it Uh, this guy did This is the greatest piece of audio that I heard when he told bro to shut up How do you feel about these scammers? Well, quite frankly on occasion.  You would have did it though Back when you were sliding with peaky blinders and them you would have did it and you're clearly very very Street savvy not everyone is And many people have fallen foul to these scammers The form they were trying to send to you It's it's something that they've made That Has areas for you to fill in your name your address your bank details Everything a scammer would need to then commit further fraud Is it fair to say that in a way so calm You you quite Enjoy being one up on these scammers. No regard as a blood sport Joy being one up on these scammers. No regard as a blood sport. Oh talk about it That's quite a strong way Douglas's dedication to wasting these scammers time has prevented the fraudsters from phoning countless other less vigilant victims Do you have any device with you so I can provide it that online cancellation form? This is w editing This is edited onto their computer screen. This is probably a blank screen or showing something else That doesn't look like this, but this is w editing. I have but I don't propose to tell you about it Give me a postal address that I can write to and complain about We are online based companies. Yes, maybe you are But you need to have things like a head office It's a pretty simple question to ask. Where is your head office? He seemed to stumble. Well, that it Effectively became all the more convincing that he was a scammer when when that finished I received the phone call from bbc scotland and that was one of my team phoning you So I rang up broadcasting house to see if the phone number had been given matched because I think if if that was a scam too It was a very good one That boy Hey, he trusts nothing. He's been around the block Everything is a scam to me. Everything is perhaps the potential to be a scam You've got to hand it to douglas. He needs no potential scammer stone Unturned douglas if anyone's watching this now who could themselves pick up the phone to one of these scammers What would you say to them ask for something through the post? Because double somersaults can seem to be capable of being performed by computer these days If you've got hard copy You can sort of look at it at your leisure. I think that's absolutely right. That's words of wisdom, man Get you a hard copy of it that way. Hey, no questions about it. Brilliant advice douglas. Um, thank you so much For for sharing what happened on the phone. I I think What you have said today is really going to help lots of other people How to deal with these scammers. Well, I'm pleased about that. I mean, you're welcome Salute to you douglas We haven't been able to identify all the call centers we've intercepted, but we're continuing to And honestly, I don't want to hear their outro So douglas saved this episode Investigates I tell you leave a like comment subscribe turn on your post. I'm gone. If you like if you hate scammers


Dear students, you know that plasma membrane allows substances to pass through it. Plasma membrane ki is property ko, ham membrane permeability kete. However, plasma membrane is not permeable to every substance. The structural features of plasma membrane confer it with the property of selective permeability. Kete permeability ki bhaja se plasma membrane kuch substances ko to aloh karte hai aur kuch substances ko pass karna aloh nahi karte. Due to this property, plasma membrane regulates the movement of substances across it. This property is fundamental to the functioning of living cells and the maintenance of an intracellular physiological environment which is required for carrying out various enzymatically controlled metabolic reactions. Membrane permeability varies for various substances. Ye variation doh factors per depend karte hai ek type of the molecules aur dosri size of the molecules par. Karte ke lehaz se ham discuss karenge ki kis type ke molecules ko plasma membrane easily aloh karte hai aur kis type ke molecules ko plasma membrane dis aloh karte hai. So first of all, we shall discuss the lipid soluble non-polar substances. You know that plasma membrane has a continuous lipid bilayer. Due to this lipid bilayer, the lipid soluble substances can passively diffuse through the membrane easily by dissolving in the lipid molecules of bilayer. However, the rate of penetration depends on their lipid solubility and the size of these molecules. The more soluble substances will penetrate at more greater rate and similarly smaller size substances will move comparatively rapidly. In comparison to the lipid soluble and non-polar substances, the polar substances and charged particles that is ions have difficulty in passing through because of the hydrophobic interior of the lipid bilayer that is highly impermeable to water soluble substances and charged substances. Similarly, the large size macromolecules, for example, proteins cannot pass through the membrane because of their size. However, you can understand that such non-diffusible substances are necessary for normal cell functions. So plasma membrane has evolved many structural as well as other mechanical systems which include the active and passive mechanisms and bulk transport mechanisms to allow such substances to pass through the membrane. Dear students, the concentration gradient of membrane permeability is very clear. Now we will study the mathematical relationship between the concentration gradient and membrane permeability. The permeability of membrane means that the rate at which it penetrates the membrane passively. If a substance is diffusible and a continuous concentration gradient exists across the membrane, then the permeability of the membrane that is the amount of substance crossing through the membrane per unit time represented as delta QS over delta T is equal to the product of permeability constant of the substance and its concentration gradient present on the two sides of the membrane so that we can read this equation as delta QS over delta T is equal to P into concentration gradient C1 minus C2. This equation is applicable to simple diffusion only. This equation actively transports its substances or electrolytes are not applied because electrolytes dissociate in charged particles in the aqueous medium and charged particles cannot cross the membrane with a simple diffusion. Dear students, the permeability of the membrane to a substance is not a fixed or constant entity. It can be altered. Certain substances for example hormones and neurotransmitters can alter the permeability of the membrane to certain substances. These mechanisms do so by reacting with the receptor sites and influencing the channel size and carrier mechanisms. For example, antidiuretic hormone can increase water permeability of renal collecting duct in mammals up to 10 times. Similarly neurotransmitters present in nerve and muscle cells act on the integral membrane proteins in such a way that their permeability for ions increases.


So we're going to go ahead and start this session. I know some people are still wandering in. No problem. Let's start the session. My name is Rebecca. I work in the HSD implementation team. I'm here with my colleagues who are going to share the experience that has been going on for several decades. Since 2017, I've been doing a session in the center that we don't have the MS in relation to health information. So there are a lot of colleagues who are going to join us today from the different institutions in which we work. What we do, we're going to share the resources that make the data much more efficient. We're going to focus on governance and other mechanisms that make this system possible. We're going to focus on the targeted lessons and the tools that we have adopted to support the task. I'm going to introduce Nora Stoops. She works in the framework of MIS Integrate. She has worked as a nurse for several years. She has been in the post office for several years. She supports many countries for several years. She is going to share the lessons that have been taken over the past 20 years. There are also lessons that have been taken over the past few days. She understands the lessons that have been taken over in the context of what is happening in her life. I know that in this presentation, we are supposed to give quick messages. But I think we need to explore the problems. These are some of my thoughts. My thoughts that show how a system of regional health can play. We can see that this pattern is changing, that the interpretation and reports are changing. This is a special thing. You can understand that. There is a system that doesn't work for them. The system traditionally works for the inflexible system. MIS changes the data every time. Every time, we are in the old systems. We take into account the resources and the disaggregation. What are we going to take as the factors before the operation of the RHC? This is the application of the research method in the environment of the health information system. The data of the TIC, PDME, and the long-term management. Be careful because they look very beautiful, but there is a lack of data on clinical care. For the diabetic patients, how many diabetic patients have you seen today? There is not only the question of the management of diabetic data, but also clinical data. We need to review the automatic way. We can also compare to the notation system. There is everything that is taken into account. If you can take something, you have to use it carefully. First, you have to proceed with the data collection. You know, because of the structure of the RHC-S2, we don't have old data that go over the surface. If you enter the house without anything, you still have to start with this data collection. The health information system is the cornerstone of politics and planning information in the country. The district or the information system on health management allows us to control the implementation of this change, to translate politics into action. The health policy has been in place since the national and international levels. When you give your data in a regular way, we talk about RHC-S2. What is decided for the 6 is translated by the collection, the compilation, the analysis, and the communication of data in the local information system. The 6 RHC-S allows the district to evaluate the implementation of the goals, indicators and targets based on the plans. These are strategic, operational and annual. Now, for the principal, the directors, you need to use the names of the WHO in terms of routine data. Now, what the WHO puts into our disposal, the question is, where does it come from? It's normal. There are, for example, huge standards on pallidation. Now, what are the principal's principles? We have to look at that. You don't have to collect the data twice. If you collect it in a regular way, you don't have to do it in a regular way. You never have to ask for the total. You don't have to put the total in a regular way. You have to know what the wrong numbers are. Legally, this is based on a minimum amount of data, while the less, the more. No collected data that doesn't belong to the derivative indicator. So, I'll give you some examples. There are a lot of indicators and objectives. As much as possible. The RHS is ready to collect data from the derivative. The two administrations, etc. You can include the scientific demands of the programme when this is possible. Now, for the relative data, it's very difficult to collect. It's not very easy. Now, what does a RHS performance look like? It's a collection of data used for indicators and objectives. Disaggregation by sex. Except if it's crucial. But there was a controversial subject in the matter regarding gender. The campaign data and routine data are separately related. The campaign data will be collected in their boxes, in age codes, in other data. If the population is at the lowest level, it will be collected by age codes. In so many countries, you know, people say, no, we did it, we did it. There are only five years left. And you don't know the client's intention. You have to worry about the livable. What happened yesterday? There is one of the countries that asked yesterday, for example, if we give food three times a child, and they didn't answer. But no, we add three times a year to keep the evolution and not ask questions about the interventions of the client. You have to think about the utilization of other types of data to complete the existing data. You have to... Now, you have to see the quality of the data. If the data is not usable, you don't have to use them. The quality of the data is better when less data is collected and when a new tool is collected and is introduced, you have to review and organize three or four months later to see what has been collected. You also have to examine all the data errors that are often caused by misunderstandings about the wrong interpretation because there is still a risk that it will be reproduced again and again. You have to be able to keep the storage of data every year. Can we collect data for each year in the HHSD so that we can correct them? How can we correct them? We take into account the statistical variation in relation to the identification of the data. So, what is it? The RHS tool, the MS, as a number of routine data, SEGI, there are several of them. But here, we have done a work in a country in West Africa and we have tried to reduce the data collection tools. These are the tools of the MS. I helped Somalia with the HMIS revision in Somalia. We used a lot of U.S. nations. And the reduction of the costs for the U.S. nations was too complex. We reduced the waste by age as much as possible. We revised the formulas for hospitalized patients. We took the information to be able to be revised because hospitals spend more money on this.  I'm not going to read because this diapo speaks of itself. We have to make sure that we use the resources in the right way and make sure that we do the right thing. That's all I can say. Thank you so much, Nora, for sharing your decades. Thank you very much, Nora. We will share this with you. We will welcome Dr. Loetina to do the presentation on the indicators of the new year. Good evening, everyone. Thank you, Nora. Thank you again for the opportunity to present this conference. I'm going to present the names of my MPROs colleagues in relation to the amount of data on the new year and the dead and the preliminary results of the MPROs study. We will be back in Tanzania in Uganda. I put this photo where we will be called. Here is the list of my colleagues. This is collaborative research. There are colleagues in London. There are colleagues with African-Americans. There are colleagues in Italy, in Central Africa, in Ethiopia. And if you will, there are also academic partners who are in Tanzania, in the United Kingdom and in Uganda for the McCurray School of Public Health. We are going to see something. This afternoon, I have to say that we are recognized by our International Council at the University of Louis-Royce. I was saying that we have four things during this session. Why do we have access to the new year at the birth of a newborn and what are the new tools for the new year? There is a mini and it teaches us about the phase one of the study. It is important that there is an intervention for phase two. First of all, the date of birth. There is a month where this date of birth and the message here is that the number of newborns is inevitable. Evidently, it remains inevitable. The baby dies every year and a nine-year-old baby who dies after birth. So, for the improvement of the data, there are actions to be carried out. And this is very important. You have to think about how is it possible to help improve the data in relation to the death of the newborn and the death of the newborn. There are some 105 countries that can be studied. And we can see that it varies from 20% to 40% for newborn interventions. We have to make sure that it is part of the ODD. So, you have to take it as a priority and take actions in the matter. So, the measures of each newborn need to develop red leaves. So, first of all, each newborn needs to do the research on the indicators. And secondly, the measurement of the relative indicators of the newborn and the death of the newborn. And finally, there are studies to be shared with the others. But here, it is a question of the data in the TI program and the responsibility to be able to measure the number of newborns and the number of people who die after the birth. So, what are the new IN mini tours? In reality, this is on the website of USAID. There were collaborations with the teams in Bangladesh in the years of London School in terms of data. So, there were two versions of this study. We have the data of different sources whether it is the basis of the population, of civil registration and the IN mini tour helps to optimize the data of the routine. The data can be used to measure work, politics and actions. So, this concerns the question of the data parameters. How do we use the data that we register in the third phase? It is that it helps to improve the data collection of newborns and also to put necessary political places in the matter. And now, to support these directives we use several means to present. There are three domains and several subdomains or several tools. I will show you the tool cartography. Here are the tools and the missing ones. Now, there are the indicators that are already on the table. But the countries can add indicators as long as they have a capital sense. Now, there are summary formulas and aggregation registers. And also there are cartography. You can have it in Excel and in editable versions. So, I will share the results with the others after the study of Impulse. The use of data is a circular domain. And you have to consider the functionality of health facilities at a national and international level. And you have to consider that it is the same thing. There is also the question of algorithm. It is a question of evaluation that began 10 years ago to evaluate the HRIS to write down the indicators about birth for a city like this. So, I can show you the framework to improve the health system and how does the system contribute to this? So, here are the inputs and the results. Here is the general framework as you can see on the screen. Now, the tools are used, there is a framework and this helps us to hear the users in relation to the routine data. There are the two improvement tools to evaluate the routine data. So, when I say that we have tried to automate is to say that we have updated the tools and we are sure that it can be downloaded by the software and register the data. The software generates the tables that you can see but this one gives you the numbers in relation to your relationship. In relation to the I&Mini tools that we call I&Mini tools there are data collection platforms for the national level, the national infrastructure, but there are also actions for the new I&Mini tools that have three categories and you have to make sure that it has a straight line with the score of the I&Mini tools. Now, what are the lessons drawn from the I&Mini tools? I will show you the team here is our site to follow the progress of the I&Mini tools. The team started with a systematic review regarding the quality of the data of the new I&Mini. We have registered 19,000 tools and we have registered only 34. It is a question of registering of aggregated data and routine. And the quality of the data is also questioned, but when you do it, you have to make sure that it has a certain consistency and a certain exhaustivity. So, the elements of data are important like the countries where research is carried out, the age of people, and so on. In phase 2, I will show you the results of the phase 1 today. These are the results of four countries. I have not paid for these countries before, the Central African Revolution, Luganda and Tanzania. So, if the representatives are there, I would like to meet them to have a conversation. So, I went to 146 sites, either Calvin 16 Sanitary with different levels. There has been more people visiting until today. So, I read the ian mini 12 for phase 1. And the goal is to be able to categorize the figures and the systems that already existed. And that is the report that I showed you earlier. I will share the examples of countries like Tanzania and Ethiopia. Here, it is the relationship of cartography on the basis of the HSU system used by the two countries. Here are the indicators on the left extreme. There are the indicators available or not. So, you see, there are not available. There are other indicators that are much more available in relation to this section number 5. So, this is looking at among you registered not collecting more data than you need. So, the data is used as an indicator in relation to the normal of the OMS. For example, there are more data registered than in Ethiopia. Our second objective is to evaluate the indicators. We have just a couple of registers and also the notes of the cases. In reality, there are data that comes out of the registers. So, there are more columns for what concerns the registers. Here, here is the example of the notes. We call them Kiznot in these countries that were used. So, we need to make sure that we have two types of data that have links with each other. When we have the registers, we also need to take notes or documents where we can register the notes. But in relation to InminiTools, it is available in English and Swahili and in French. But it is also in American. In American. So, here is what we have of this tool. Now, in relation to the quality of data in the register, there are two denominators. We need to measure the total of births and living births. So, when we leave the electronic system of the six, there are registrations in the digital files and registrations on paper. It is also to determine the quality. We were on several sites, as I said but we needed a constant consistency, but it was it allowed us to see where it was missing and how to get out of it. But at least 8% of the people who answered answered by the affirmative in relation to the use of different indicators to have the best data. But now, in relation to case notes, there is a new tool and there are variables used for clinical information to free the patients at the hospital. There are clinical information that are used for the newborns. This is usable. We saw the information for the children or when we made a comparison you can see. We see the differences for what concerns this data. We also try to see the use of data. We see how the case notes affect the quality of the data. There are other determinants for what is the improvement of the quality of the data. We saw that districts have a better quality in terms of data at a health level. The objective of the death phase is to understand the use of data. So there is a colleague who is working to implement it in the Central African Republic. I'll show you now this capture to show you that there is a lack in the capture data for the use of data. There are about 74 who are covered to be able to collect the data. For what is data at the health level we see that the figures are relatively low compared to districts. Here we see schools and there are very low there are 40 to 70% of data that we managed to collect at all levels in the school establishments. The goal is to analyze the technical, organizational and behavioral factors to improve the indicators of data. I also remember that we are talking about the framework what concerns the entrants. So when we take into account the question of promotion of information culture there are 10 components. We talked about lack of information on the decision based on evidence and this is because the figures are relatively low in these two countries compared to the availability of resources we will talk about it later everyone has a register which is very encouraging when we see the availability this reduces when we take the tools and when we take the data on the paper there are differences by using electronic data it helps a lot also we have seen the question of the availability of the internet there are several days when the month is generally empty where the computer data we did not access the computer data there is the question of human resources we already planned but as you can see already on the screen everyone is not formed to register the data that is to say it is electronic data in relation to motivation also here is one of the schools where we are going to take the data there are 60 to 80% we answered that they were motivated to participate in the study and I would say there are other opportunities that have been offered to collect data in other schools and we have tried to work in the most effective way possible there is the question of lack of skills and confidence there are several scenarios that have been envisaged here is the example of the Tanzanian we have seen a lot of lack of skills between confidence and skills there are lack of 40% so in this world what needs to be changed for the moment there are very few who are listed but we want to ask to the users and health professionals what they want to change exactly for the moment we continue to learn I read the model here to be able to verify the lack of organizational, technical and behavioral to improve the data we still need to remind ourselves that we need to have a lot more respondents to be able to work on to have reliable data as I told you our goal is to improve the quality compared to the new ones so first of all we used Yanmini2 to see the current situation for the data analyzed quantitative data qualitative data and on this photo you see the colleagues who work presently with me but I would like to ask you what is the intervention for phase 2 I know that several are thinking about this for years at any moment we want to implement tests we can do the tests in different ways so we want to develop a group of advice and we also welcome the HHS community so there are some questions that we have to know first how can we show that we press the health agents of the first line to give them the data because there is pedagogical material of the first line we can use the data that they already have in the study of visualization visualization of the health data for the existing data is there a gap to take into account all the variables but now the question is we will reinforce the culture of the information we have to obtain the data but there is a poor culture of the information we will have to inform how to have the right environment for health agents to take care of the others also to register data so today I think I talked about the importance of data so whatever you do how can we reinforce what we already have there are the IN mini-tools that are available for each of you I shared the lessons of the first phase with the different colleagues and I invite you to help us determine the interventions for the second phase each of you and participate in the first phase of the study and the partners who are funding us, thank you very much thank you very much Luiz I appreciate the abstract it was it affected all the questions that were raised there is a lot of history about the impact of the use of these routine data I think we have to pay attention to the rationalization of these routine health information because they are expensive not only in terms of connectivity but also in terms of health agents if they are for example collecting data that are not used to make more decisions it is a waste of time so without lessons that are taken I will invite our colleague who also has a clinical background who is with me our expert in the implementation of the HS2 thank you very much Rebek I hope that you listen to me you are very inspiring I will upload the attributes of the health establishments we will see why this we must not leave the first positive if you please we will see how this aspect is considered to be integrated in the routine health information system for the improvement of the performance of the performance indicators when we talk about health establishments these are something that we have seen during the presentation during the review of the strategies that we have here so this type of information are information that are collected by different platforms in different programs and today we will see why it is really important that everything is integrated in a system of health information routine here what are the attributes of the health establishments for example there are information about human resources and the availability of personnel of personnel training the availability of services and the presentation of services so without information that are known about health establishments so the information that you can analyze are the data that are collected that come from directories and through other programs here is an example of what is collected the availability of infrastructure the availability of internet electricity and the preparation of our health establishments and the preparation of personnel for the emergency and the availability of services specifically how the data are collected there are already standard tools that have been agreed by the MS for example HFAA an investigation in different countries information that are collected there are main questions and questions speculative and these information are collected in the form of investigation or survey and the information collected for example with HFAA these really complete information so if you have the information collected in a particular place next to it there is what we call eRAMS platforms that are used for the information that we need in the management situations for example the number of sanitary establishments that are closed for specific services this year we have worked with Global Fund, with GAVI with the MS on the introduction of what we call a worldwide toolkit to put in place a pack for different countries so that these countries can collect these key information I will not give you too much detail because the information collected we try to standardize the toolkit that are already available HFAA eRAMS we will see how HFAA HFAA and HMAS are linked and the information are collected the sanitary establishments do not replace the tools the information that are collected are different what we say what we are talking about HFAA are information that are collected by sanitary establishments there are no external people who will collect these data you have to remember that the information system of sanitary management so the advantage of these information is the possibility of integrating them in the sanitary information of routine they are stored in separate instances here the most interesting part for me how how how these information can be useful first to plan the resources you can see at the central level if there are lacunes in different sanitary establishments in relation to the service then you identify the time-lapse the accessibility problems and then it prepares you to respond to different emergency to sanitary crisis we see the hospitals that need support so it is important to have this type of information here are the examples the visualizations the kits we developed in collaboration with the EMS in relation to the availability of services here are the simple information for example if we see the availability of specific services at the national level you can see if there are places available and then there is the availability of personnel qualified personnel to see if we have to store resources for example if we need to orient different donors in relation to a place that needs intervention we can do it thanks to these information and what is important is the triangulation what we try to integrate these information it allows you to do the triangulation of the attributes of sanitary establishments in other health indicators for example you can we will see another example here for example here we have the visualization which shows the number of personnel the members of the personnel we can see the number of consultations we can do more advanced research for example in relation to mortality diapalidism and is there all the equipment in such sanitary establishments to take charge these different cases so there is the improvement of sanitary health indicators there is another example for a situation of emergency it has just been published it gives you an idea it shows how these information can really motivate the donors for example it shows the problem of it shows for example the cases of tuberculosis or different establishments here is the summary there are health establishments of semi-permanent information in relation to sanitary establishments the information can be collected through the samples this is what we are trying to do and these information must be integrated into the routine systems these information must be analyzed with the other health information which comes from sanitary establishments to have an impact DHISD is a platform a platform of national health information that can make things more profitable for sanitary establishments in order to update their information so that's all thank you very much thank you Stefano the second part of the presentation is about new tools with Global Farm we are working with LMS on the development of tools to be able to integrate this in the DHISD system national health everyone collects the same data Global Farm collects the data so all organizations collect the same data so the idea of these tools is published there will be a publication of these tools there are metadata that are available we are working with Luganda, Tarzania and Lugana as a pilot country and the idea is to make the data more accessible and more available so that we don't waste money collecting the same data so our there are presenters of LMS there are lecturers of LESMO I will she will introduce us to a new tool that carries its name, there is an INAD Constance Tech who is an expert in classification and terminology and we will talk about ICD-11 and then we will with John Lewis who comes from HISP Vietnam and who will show us how different tools are developed to support the appropriate coding and I think it's really very interesting so our presenters are in a line you have the word good afternoon my name is Doris my brother and I work at LMS at the statistics department I am with Constance Tech we will start the presentation you give me a second so that I can increase the volume can you try thank you you can start again I am Doris my father statistician at the level of LMS I work with Constance Tech I will do a presentation on the role the sector has been in reinforcement of the CRS systems the which he read in 2020 shows that the lacunes compared to the birth of DC and the cause of DC there are a lot of lacunes what you see is the green color and the green color is it's in the development the map shows where the lacunes are and as I have already indicated it is above all in OP, where the red part is and the problem is the improvement of the records there are a lot of problems the HS2 is implemented in these countries we said maybe we can take advantage of the HS2 system to start to launch reports on the causes of DC why are we interested in this if you look at our files you will see that we can have the files in relation to DC there are countries where you have the records where the DCs are unregistered and those who want the certificates they can have them so so why do we say that the STP sector can contribute if you look at this map you will see that there are opportunities that we missed and the maternal health and the coverage is really important and the problem is that the DCs record is nothing compared to the record of birth because the record of birth is at the level of the hospitals and to have access to different health establishments or different health services you have to present certificates of birth but for the DCs it is really difficult to certify the DCs in a certain country so what we are showing to improve the system we guide huge standards in the collection, in the report and in the analysis of statistics about the DCs there is also the construction and operationalization of the collaboration between the health system and the CRVS for the mutual benefit by taking advantage of the RMNCH of the routine to improve the record of the DCs and of the birth but also by developing the data collection tools inside the routine health systems in the countries to have reports on the births and the DCs we also develop global products there is the guidance of the MS and the UNICEF on the role of the health sector in improving the record of the DCs and of the births there are also tools of training that can also be very useful what are the tools that we have developed so far in 2000 and 15 we have developed the SMOL but now with the ICD-11 there is a new application that has been developed with more functionality and it's better and it will help to do all the work during the Covid-19 period we have asked the countries to make the reports just of the total number of DCs and this little package has been developed in Oslo I will pass the floor to my colleague who will continue with the presentation there is a certain number of innovations there are ideas one day there is the electronic medical certificate there is the integration of the terminology what I said is of the statistics of 2017 there are synonyms that have been integrated what makes things easy for the clinic what they can find all the details what they do the transition from diagnosis of the clinic and then the second novelty is that in order to manage this complexity ICD has been disseminated as a book but ICD 11 is a tool that allows electronic research so it is a digital tool that is disseminated but it can also be used in the environment where there is no access to the internet you can see it is characterized by the relation of mortality these tools have been integrated in the application of DHS2 for the certification on the DC courses and on the human DC and then a guide of the tools and there are several categories of tools maintenance tools training tools and all these tools that are available have the ability to be integrated in whatever application and that is something that is very different from the way ICD had been integrated in the past now it consumes the APIs with the research that is done in the background it allows you to do a research using the style of Google it has allowed the integration of ICD 11 in DHS2 we have the development of the analysis and the dissemination of the data and the key functions that we have in the application of the data there is the integration of the code tool of ICD 11 as the research bar of Google it shows you the causes of the tests as written by the clinicians in the ICD 11 there is the integration of the points that show how we can make a selection what we have done in ICD 11 we have digitized and digitized the code tool manually or sometimes manually it is automatic of some countries used other software there is also a new functionality that will come that will allow not only the treatment of data of Covid-19 but also the text and we have the data analysis with the integration of ICD 11 3 the data can be analyzed immediately and then visualized and all of this can be the needs of the user and I think about the next steps the challenge here is to accelerate this automatic functionality it is something that is always in the course we are going to remember as much as we can and we are also going to integrate ICD 11 in different forms of relation about morbidity and I will talk to our colleague I will try to explain how to show a tool that was built inside the DHS-2 it is a generic application that will soon be put in the DHS-2 we will charge this application in the 36 version up to the 40 version if you use the DHS-2 you can really use this application I will directly show you the things I have already installed the DHS-2 application I will show you the different features and in the end if there is still time I will show you how we can install the application in this application there is a data input we will see how we can record I record the cause of the DHS-2 first the date and then the date of the DHS-2 and the name and here you can select the age date of birth in 26 years male sex and here are the facultative fields and then you will see this frame as you can find it on the DC certificate according to your selection about age or age there are things that will appear in a B frame here you can write something here as a clinic you can add for example DEM so it's like the ICD-11 code of MS for example it's the DEM PILMONEL and EGI and so what we will try to do now there is the list of words of the DHS-2 you have the list of all the details you can have the IRG you can also select and I will select this as a cause you will give me a moment so I will select any element sorry I will select the appropriate element because I will show you how to do the calculations so we see and we will choose 5 then we will add hyper-tension here we will put hyper-tension and the last element is it's a problem a problem a chronic dorain here that's what the doctor entered and then so you have to select before these cause of death but today we can research and it will do research and then here it will select the cause of death for you and then there is the KVLB where you can enter all the details and you want to enter there is no problem and in the application it itself there is the medical certificate for the cause of death which can be printed it can be personalized according to the needs so what we also have is the analysis of the board table here are the board tables that we have created that are in the application you don't have to go elsewhere to do the analysis the DSD is the same thing here here are all the board tables all the graphs that are predefined for one part of the things you really have you have different types of graphics different types of board tables you can for transmissible diseases there is also an element that you can select here so there are filters and you can select what you want here are the different things that you can find in the application after the installation you will find everything inside if you want to add some other attributes for example the addresses the information about the person who collects the data everything can be very configured by the DSD but you don't need a program but something else to really customize this application so you can add your logo on the medical certificate there are things that you can include or not and if someone if for example you already have a format that is predefined you can load it put it in line and then use it and then there is also the translation it's something on which you want to work sometimes you want to edit sometimes you want to edit your own translation you can add your different languages for example you can add Arabic so so it's long it's okay to translate to the language that is easy it's something that takes time depending on the data that you have what are the different data that you have several aggregated so you don't have to do an export I will quickly show you another element very quickly in the table first what you connect if you put WHEO CODI what you connect you will have these three resources you can you can see how the application works and if you have problems you can contact us and if you have the functionality CODI of the MS there is also the manual of the installation I will try to show you here here when you install you will have nothing to see you will see just this screen it will show you it will show you different things that you want to select so you can select the service that you have at home and then if you want to select the old attribute here in DHS2 it is as if you have all the attributes of the patients so there will be no application you can use your name SSX if there is an element that you can create sometimes our family is called the name that you have given so if you want to add some additional information you can add them in frame B in frame B so you can add elements of the patient so all the data that you need to collect which hospital you will select the hospital which is the question and often there are different roles for the administrator for the capture for the review so you can select if it is the administrator if it is the person who will do the exam or if it is the person who will collect the data so here so it is an important tool that I was about to show and you can download it it is the export to the code it is the name of the tool very quickly so so I hope that you have seen the demonstration that I am going to do so you can install it in a DHS 2 I finished thank you thank you so much before finishing this session I would I would I would like to give the floor to whom I thank Rebecca I will try to summarize the last presentation so old cordon a lot of work in the MS programs which put a work of two routines the evaluation of the attributes of the health I would like to appreciate the presentations they have approached very important things and we have seen what really motivates the data collection system for the cause of the tests there are a lot of countries 11 countries who really asked for the implementation of this application so the harmonization between the training and what is going on the terrain it is important to understand the way the countries design the coding the certification for the cause of tests the way we integrate the data what is the final product what will be the benefit or the advantages for health for the health here the different questions that we can continue to address during the break and we will be very happy if you contact us to see how we can continue this work and thank you for the opportunity to present thank you very much thank you very much in this this there is DHSD for health emergency in a few minutes there is a session in the S5 and then DHSD on the transmissible diseases and then if you are interested you can go in and then in the S4 there is also a session and it will start very very soon thank you very much


Hi. Hi, so my name is Rudy. Many of you might recognize me from this weird-looking guy running around there crying about network cables not working yesterday and today. But so anyway, here I am today to talk about something much more closer to what we are here for. And that's mobile Chrome apps. So we all know about HTML5 and how it's not really delivered on the whole promise of amazing, rich-looking apps and rich-looking experiences. And why is that? So what happened to PhoneGap? So the source is now a part of the Apache Software Foundation and it's called Cordova. At the same time, PhoneGap, which is Cordova plus some other tools, is a part of Adobe's suite. And it's been rapidly integrated into their workflow. And of course, as we all know, it's not worked out too well. And there's just one reason why. And can someone throw some inside there? Anybody? Well, you just hit the nail on the head. So yeah, performance. At the end of the day, an Android WebView cannot deliver the same kind of performance as you might see from a native app. It was just not meant for it. WebKit was just not meant to tie into so many devices and access all the different functionalities that they have to offer. All right, so sorry. OK, what about Cordova? When this whole fork happened where Naitobi, the parent company behind PhoneGap, when they were acquired by Adobe, there was a bit of a fork between the open source effort and the commercial effort. So PhoneGap, while it went the Adobe route, Cordova ended up becoming an Apache project. And since then, it's seen a lot of active community involvement. There's been a lot of improvement regarding the whole compatibility with various devices, also regarding compatibility between various Android OS versions. It also now supports a lot of device functions across multiple Android phones. Again, it's not perfect. Nothing in our imperfect world ever is, but it works. It gets you there. OK, so let's take a step back. And can anyone tell me what Chrome apps really are? What's the first thing? Like, what do you know about Chrome apps? Anyone? OK, exactly. So ultimately, both of them are right. So Chrome apps are just web apps. You just write a web app, and you can easily make it a Chrome app that's redistributable on the Chrome app store. It's just got a little extra zing. So there are two kinds of Chrome apps out there. There's hosted Chrome apps, which are hosted on your cloud server and are available through a URL. But they're Chrome apps because they tie into Chrome APIs for a lot of different things. And then there are packaged Chrome apps, which are basically provided as packages that you can install onto your local Chrome book, or on your local Chrome installation, or your Chrome book. An example could be, have any of you worked with Postman, the REST API client? Exactly, so that's a packaged Chrome app. And it's relatively easy to convert existing web code that you have and make it a Chrome app. It's literally a five-minute job. And apart from Chrome apps, apart from the fact that you can run on a Chrome book, it gives you access to a lot of Google APIs, which we'll dive into in another slide. So then let's go mobile. Mobile Chrome apps is like this relatively new project from the Chromium repositories. The idea is very simple. You simply package a Chrome app for Android devices. It's built on top of multiple other platforms. So it uses Cordova. It uses an open source runtime called Crosswalk, which allows you to run HTML5 code in a native manner at blazingly fast speeds on Android devices. Apart from all this, it then gives you the ability to access Chrome APIs for a lot of different things. So you can use Chrome Identity. When you sign in, when you start using Chrome, you're asked to sign in using your Google account. That's called a Chrome Identity. Notifications, so Chrome has desktop notifications, which you can also use in your mobile app. And of course, Google Cloud Messaging, interfacing with the Google API for a lot of other different things, it all becomes natively available if you go this route. So why? I mean, why is it, why do I, I mean, this is obviously a very personalized belief, which is then backed up by benchmarks. But why is it that the mobile Chrome apps project even came about? Because everybody, I mean, we all gave up on PhoneGap, right? We all gave up on HTML for mobile. Like Arvin said over here, it's because web views are broken. Android web views do not support more than 70% of what our phones are capable of today. But at the other hand, the Chrome runtime, it's far more advanced. It works across every device and you're able to access everything, contacts, camera, GPS, NFC, this, that, everything works. And it's optimized. Simple experiment in case.  Just open up WebView and access, you know, a site with a canvas element and then you access the same site using your Google Chrome browser installed on the phone.  It's that bad. Also, the other part to it is that, you know, Chrome views work on a lot of different other platforms as well, such as iOS and this and that, but let's not go there right now. Okay, so the Chrome app, the mobile Chrome apps code gives you three different tools to work with, which are very, very simple to use. One is the Chrome app dev tool. Essentially, it allows you to quickly deploy changes in your code as static assets onto your phone. So if you, you know, the way you work with Android Studio or Eclipse, you just hit the build button and it quickly builds your app and, you know, hosts it either on an emulator using settings that you've already defined in the virtual device manager or it pushes it out to your phone. In the same way, the CADT allows you to quickly deploy changes in your HTML5 or your JavaScript code onto your Android phone. And thus, you know, make testing a far more rapid experience. Then you have the CCA. It's a command line tool. It's basically an NPM package that allows you to quickly build and test and build different packages for your app. So with the CCA, you can generate new projects. You can, you know, compile code for different Android platforms. Of course, this assumes that you've got the SDKs for different platforms and different API, APIs for Android pre-installed on your system. And then you've got the Chrome Dev Editor, which is essentially a Chrome packaged app. Allows you to quickly write your code in and it gives you a very seamless IDE experience as opposed to writing your code in sublime text or Vim or Emacs, whatever you might prefer. Cool, so let's go for a demo. On a very unrelated note, I find that the best way to learn a foreign language is to learn how to speak it on the street. How do you speak slang? Because that's the closest you're going to be to those native speakers. So I've always had this idea of writing an app that allows you, basically gives you basic slang for multiple languages. So just a second. Okay, I hope everybody can see this and it's legible. Is it? Awesome. That's okay. It's just 1945, like what can you do with it, right? So the app's called Platio. That's basically the Latin word for tongue. Okay, so essentially it's very simple. Now this app is no great shakes. There is nothing going on in this app right now. It was just meant as a very short demo to show you guys what's really possible with Chrome apps. Going forward, there's a lot that you can do with Chrome apps and we'll go in there. So if this looks too shabby, I am the culprit, but forgive me for doing so. Okay, so essentially this is written using a combination of HTML5 and JavaScript. Uses a very basic version of Bootstrap as for theming and styling. So I'll hit French because I'm in a mood for a bit of French. So you know, simple. This is basically an HTML5 container style using Bootstrap CSS themes. I can do anything there. I can add a media player. I can add text. I can add grids. As of now, this is just plain HTML code. There are no MBC or MB star frameworks inside this. Again, the way you have activities and what's that other thing called? Fragments in Android development. No such thing for this exists. But that doesn't stop me from using an existing MB star framework, such as Backbone or Knockout or whatever suit your fancy to write apps here because at the end of the day, it's all going to get compiled into a native wrapper. Okay, the one thing that is broken as of now in mobile Chrome apps is media players. Try as I might. I just cannot get that recording to work. So that's basically me trying to say those, yes, sorry. Oh yeah, that's cool. So that's basically the recordings all about me trying to say those phrases in French. But for some reason, rich media is broken in mobile Chrome apps. And if anybody would like to contribute, well, all yours. So yeah, this is how it works. You can have any, basically you're limited only by your CSS styling. If you can style it in CSS, you can do it here. That's all. Okay, so just a second. All right, so how do you go ahead from here? Cordova, now since the Chrome apps project is built on top of Cordova, the entire devices API is available to you. You can pull contacts, you can pull photographs, you can take photographs, you can access the devices and build GPS sensor, accelerometer, anything, anything that the device has, you can do it. If it had a torch, you could probably light the torch. Apart from that, then you've got famous. So again, making really smooth and complex JavaScript animations and UIs can now be easily bought to mobile. And now you don't need to worry about performance because earlier, this may not have worked in WebView, but it's going to work flawlessly out of the box like a charm using Chrome views. And then, you know, like, I believe there was a talk on parse. There's open source packages like Cloud Engine. So you can quickly get started with powerful back-ins and write great web apps that run seamlessly on mobile. So yeah, again, it's early days yet, but in my opinion, I think this is probably HTML5 for Android done right in a large extent. And that's about it, I'm done. Thank you very much. And if you have questions, now would be a great time. Yeah, by the way, these are the repositories. So that's the main repo for the mobile Chrome apps project. And if anybody would like to pick up my code and play with it, granted it's not much, but still, there's my repo. So yeah. Hi. Thank you. Oh, hi. Yeah, hi. Sorry, I was, I think, a minute late to your talk. Okay. So I don't know if you covered it earlier, but can I use this? I mean, Chrome is available for iOS as well. Yes. So can I use this on Apple devices? Okay, this is an Android conference. I might just get lynched outside for answering, but yes, you can. I mean, I just want to know whether it is. It is. So basically, it's a good replacement for PhoneGap then. Quite a good. So, okay. Essentially, PhoneGap is nothing but a base platform which you use to tie into different devices. PhoneGap's broken. Normally people these days would use something like Cordova. This is simply something that sits on top of Cordova and makes your experience much, much better. So yes, technically you can use it in place of PhoneGap. And yeah. Right, thank you. Could you show a little bit about how the, you know, development process works as in you mentioned the tool used for compiling it into an app? Sure. So does that support, for instance, Cordova plugins? It does. It supports Cordova plugins. So like I said, so essentially when you install CCA, it's an NPM package. It installs Cordova for you, and it tells you where it's installed. So you can easily go in there and use the Cordova command line tools to install more plugins for more devices or more APIs. CCA is a Google project, or is it a third party thing? Yeah, it's a Google, it's a Chromium project. So it's part of the Chromium people's team. Yeah, hi, I have a question. Yeah. So if you're using this, then that means you can't use native with it at all. OK, so if you, yeah, so if you, let's say you have a native Android package that you can, you know, try to tie in here, yes, that's not going to be possible. But at the end of the day, I'm not going to say it's impossible because this is supposed to tie into native device functionality, right? So if you have a library, there are native Java bridges between, that work between Java and JavaScript. Not to a great extent, it's not really, it's not all that clean. But if it can work, it could be retold. I'm not saying it's possible, I'm not saying, but I'm saying it's not going to be impossible. So currently, I think it's may not, I mean, currently, it may not be in that stage. That's what I'm getting a feeling. Absolutely, so yes, this is all very nascent stuff. Yeah, so any idea about, so I have used WebViews, they're not good, like you can use them inside the application. So if crosswalk or like Cordova, Cordova I think can actually support inside app. But if things like crosswalk, which is faster than Cordova, does it support like all those kind of things? Crosswalk does and okay, so crosswalk is very different from Cordova. Crosswalk is simply like a container that runs JavaScript inside of it. Cordova is what makes crosswalk possible. So yes. So actually just to add to that, I mean, crosswalk is actually like a replacement for WebView, Cordova sits on top of WebView and gives you a lot of APIs to access the device. So you can put Cordova on top of crosswalk as well. Yeah, just from adoption perspective, I was wondering like Chrome on iOS wouldn't have a significant adoption, right? It won't. So, I mean, if you're essentially targeting in Android market, then why wouldn't developers just develop it on native or and... Okay, so again, this comes from a very personal perspective but I'm not a great fan of the Java language. Lynch me outside this hall if you want, but Java and me just don't get along. But JavaScript and I do, like JavaScript and I have a great love affair going on. So yes, for me, this kind of makes sense. Of course, at the end of the day, nothing will ever trump or beat a native app. Let's be honest, this is all just fancy candy. Nothing is ever going to beat a native app in terms of the kind of functionality that you can get out of it or the kind of seamless experience that you can get out of it. But at the end of the day, there will always be exceptions like me who want to do things a little differently just because we're not happy with something that exists and that's why this would work for us. Also another point about Chrome adoption on, so this doesn't assume that you already have Chrome installed. Like it's completely, like this is Chrome embedded inside, just like you have web views embedded inside your app. This is the same thing. So whether or not you have Chrome installed will not make any difference. So yeah. That's it folks. Okay, thank you.