Well, and welcome to this CUBE conversation here in Palo Alto, California. I'm John Furrier, host of theCUBE. We've got a great, awesome conversation with the CEO and co-founder of Harness, a hot startup, Joe Tipensal, who is the co-founder and CEO, but also the co-founder of Unusual Ventures, which is a really awesome venture capital firm doing some great work investments, but also they have great content over there for entrepreneurs and for people in the community. And of course, he's also the founder of Big Labs, his playground, if you will, building out new applications, also well known for being the founder of AppDynamics, a super successful billion dollar exit as a startup, sold to Cisco, and now doing a lot of things and driving Harness, solving big problems. So Joe T, mouthful intro there, you've done a lot. Congratulations on your amazing entrepreneurial career and now your next opportunities Harness, among other things, so congratulations. Thank you for coming on. Thank you, John, and glad to be here. You guys are solving a big problem in software delivery, obviously software is changing the world. You're seeing open source projects increasing in the order of magnitude, enterprises jumping on open source, in general, adoption large scale with cloud, software is being delivered faster than ever before and with cloud scale and now Edge, there's huge challenges around how software is deployed, managed, maintained. You got, we're talking about space too. How do you do break, fix and space? All these things are happening at a massive scale across the world.  So take a minute to explain what Harness is doing, why you guys exist, why you jumping in into this venture. Sure, yeah, what Harness mission is to simplify software delivery and make it top notch for everyone. Like if you look at the likes of Google and of Facebook and Netflix and Amazon, these companies have mastered the process of software delivery and your engineers write code and the code is shipped to the end users and they can do it multiple times a day at their scale and at the complexity that they have. But most other business in the world, they all want to be software companies, but it's extremely, extremely hard for them to get there. And I saw this firsthand when I was at AppDynamics as CEO last year, we're about 1,300 employees in the company and we had about 350 or so engineers in the company. And for every 10 or 12 engineers, we had one person whose job was to write automation and scripting and tooling for try to ship software, all kind of scripting kind of stuff. We'll write script in Chef and Puppet in Ansible and to deploy in AWS and whatnot. And one day we were doing the math. We were like, we have about, overall about 30 people whose job was to do DevOps engineering by writing automation, et cetera, to deploy software. And I would do the math like one engineer costs us 200K loaded costs at six million a year that we're spending six million a year just writing, deployment, scripting. And even with that, we were nowhere close to world-class, like world-class as in like what you would think you could ship every day, you could ship on demand, you could deploy software, ship software, all of that. And that was the, I looked at that as a problem inside AppDynamics. And all the AppDynamics customers I would talk to, like large banks and insurance companies and retailers and telcos, and I would hear the same challenge. Like we hear about DevOps, we go to all these DevOps conferences and events and we see the same 10 companies presenting how they home-grew some kind of a DevOps system for software delivery, et cetera. And to me, that was like, we just, we cannot survive with this. Like as a world, we need to have the right kind of platforms for software delivery and simplify this so that everyone could become as good as in Google, Netflix, Amazon, et cetera. That's 10 of our mission at Harness, that can we take every business in the world? And in a few weeks or a few months, can we get them as sophisticated and good in terms of their tooling for software delivery as a Google, Facebook, Amazon, those kind of companies would be. And that's what we are trying to solve. It's a great ambition. And by the way, it's a bold move and it's needed. I'll tell you, it's interesting you mentioned some of those commentary about shipping code at that speed, Facebook, Google, they had to, they had, they were forced to do that. And again, they have all that benefit of the mainstream enterprise doesn't. But if you even go back 20 years ago, 15 years ago, that's when Amazon was born and you see two and S3 is celebrating their 15th birthday. Software, yeah, hyperscalers had some good moves there, but the average business went from craft, waterfall, QA department, go back a little bit slower, I won't say slow motion, but manageable. Now at the speed of shipping and the speed of the scale, that's a huge issue. What kind of pressure do you see that putting on the developer, the individual, not just the system, because you got the system of development and the developers themselves? I think the developers have done quite well to this, I feel. Like, if you look at the software development part itself, the agile development has been happening for quite some time. So developers have learned how to ship things fast and like in a week's print or a two week's print or in kind of faster cycles, they have moved off from the waterfall kind of models like many years ago now. So that's a software and development side of things. Then you have the infrastructure side of things, like can you provision infrastructure fast? Can you get hardware fast? That's the, the cloud has done that well. Where the challenge is the process? The developers are writing code fast enough these days and you have the infrastructure itself could be provisioned and maintained and changed fast enough. But how do you bring it all together and there is the entire process around it? That's not moving fast enough. So that's where the bottleneck is. So I feel the, and the process is not good. The developer experience becomes really bad because developers are waiting for the process to go and they write some code and the code is sitting on the shelf and they are waiting for things.  What's the hold up? What's the process? And then security shifting left. Wait a minute, I got to go back and rewrite code. This is huge. I want to just get back and just nail a little quickly if you don't mind honing in on the value proposition. What is the harness value proposition? What is the pitch? What are you offering? What are you solving? Can you nail in on that real quick? Sure. So what harness is solving is simplifying the software delivery pipeline.   If it's not working well, you'll roll it back. If it's working well, then you deploy to more things. This entire process could take like weeks for people to do. And this is mostly automated, you know, in kind of a, you know, this kind of random scripts here and there, et cetera, right? So we simplify the entire process that you could describe your process in the language I just described, like in a very descriptive kind of way. Like this is the process I want to achieve and harness will automatically create your pipelines for this kind of process. And most of these pipelines have a lot of heavy use of intelligence and ML to it, it go from one step to another. Like so many times, like when you say, you know, deploy the code in 1% of my production environment and see if everything is working well. And if everything is working well, go to the next 10%. But how do you figure out if everything is working well? And that's where the intelligence and ML comes in, like, you know, where we learn what is the normal behavior of your application? How does the normal part of the code works? Like, you know, there, what's the performance behavior? What is the functional behavior? What errors it is? And if everything is good, then you go to the next step.  And so it's think of like the CI CD as a lot of developers know this process as is CI CD on steroids, you know, available to you right away. So you sounds like you're making it easier on the CI CD pipelining process. Standing it up, detecting it, prototyping it, if you will, lack of a better description, get used to the pipeline and then move it out, roll it out and build your own in a way. So help them. Is that what, is that what you're doing? Yes, like, you know, a lot of these complex CI CD pipelines, what people need. You know, it can take them like three months, six months to put it, you know, put it together. With harness, it's like an hour, an hour you could put it together, you know, a very, very sophisticated CI CD pipeline.  It's just so fundamentally different than how people have done CI CD before, that we simplify the process, automate the process, you know, and make it manageable and very, very sophisticated environments. And it's funny you mentioned the three weeks that the weeks it could take to do the CI CD pipeline. Of course, that doesn't factor in the, what happens when you roll it out, people start complaining, playing with it, breaking it, then you got to go back and do it again. I mean, that's real. I mean, that's a real problem.  What's some of the, what are some of the pain points that you solve? Yes, so I think that is, that really becomes the core of the pain point, people need like high amount of debugability, easy to change things. We call it like the lack of intelligent automation and this heavy amount of developer toil, that the developers have to do so much work around making all of this work. It has to be simplified. So that's where our value prop comes in.  And we would, we ship with all kinds of integrations with every cloud environment, every monitoring system, every build system, every kind of a testing process, every kind of security scanning. So you can just drag and drop and in minutes you're up and running. It just creates so much velocity in this entire process and also this manageability that people are struggling with. Yeah, morale too. I mean, you can imagine the morale of developers go up significantly when you start seeing that. The developer productivity has always been a big thing, but this intelligent automation conversation is huge. Some people have it, some people don't. Some people say they have it. What is, how can the company figure out if someone's really got the real deal when it comes to intelligent automation? Because again, automation is key into DevOps. Yeah, I agree. I think, I almost call it like, if you look at the generational evolution of things, like the first generation was that developer writes code and then you will give it to some IT admin who will go and deploy the code, run some commands and do things. Generation two was writing scripts that you will write a lot of scripts. That was automation, but it was kind of dumb automation. And that's how we have, that's where the industry is. So actually right now, even most of it. The third generation is when the automation is, you don't write scripts to automate things. You tell our system what you want to achieve and it generates automation for you. And that's what we call intelligent automation where it's all declarative and all the, you don't have to maintain a lot of scripts, et cetera, because they are, you can't keep up with it. You have to change the process all the time. And if you change the process, it doesn't work. It becomes completely, it becomes very fragile to manage it. So that's really where intelligent automation comes in. I look at like, if you can have like, if you look at like a Tesla, making cars, the entire assembly line is automated. But if you want to change something in the assembly line, even that process is automated and it's very simple. So it's, and that's what gives them so much, you know, let's say control and manageability around the manufacturing process. So the software delivery, you know, by assembly line, which is the software by CI CD pipeline, really, should be more sophisticated and more intelligent as well. Now then that's an acceleration. Yeah, Jyoti, you're also pointing out something that we cover a lot on theCUBE and we've been writing about is how modern software practices are changing whether it's team makeup or whatever. It's speed is key, but also getting data. Everyone who's successful with cloud and cloud scale. And now you got the edge opening up. And like I said, even space is going to be programmable. Everything's programmable. And the key is to get the data from the use cases, right? Get something deployed, look at it, get some data, and then double down and make it better. That's a modern approach, not build it and then rebuild it and re-tear it down and rebuild it. Which you're kind of leaning into this idea of, let's get some delivery going, let's structure it, and then feed it more so that the developers can iterate with the pipeline. And this, again, can scale. Can you talk about that? Can you comment on your reaction to that? Yeah, definitely. That's exactly how we look at it. Like, you want developers to kind of like say they want to do an automated process to deploy in their Kubernetes infrastructure. In matter of minutes, you should be able to get started. But now it's like, there's so much data that comes into it, like that you have monitoring systems, systems like AppDynamics and New Relic and Datadog and your logging systems, your Splunk and Elastic and Sumo Logic, you have your different kind of testing systems, you have your security scanning. So there's so much data in it. They're like, terabytes and terabytes of data from it. So when you start doing your deployments, we could also consume all of the data and see what was the impact of those deployments or code changes in each of these monitoring, testing, logging data systems and how the data changes. And then now it's like, based on that, we can learn what should be your ideal process and what will break in your process. And that's how Harness platform works. That's the core of that intelligent automation network. We are expanding it now to bring a few more of the DevOps use cases into it also. Like the one is cloud cost management. Because when we started shipping this, a lot of people would tell us like, you're doing a great job helping us managing the quality which we always were concerned about like when we're deploying things or security functionality, et cetera. But cloud cost is a big challenge as well. You have your paying like tens and tens of millions of dollars to the cloud providers. And when developers do things in automated way, it could increase the cloud cost suddenly and we don't know what to manage that. So that's the, we introduced a new module called cloud cost management to, as part of the DevOps software delivery process, that every time you're shipping code, can we also figure out like, what were the impact on your cloud cost? Can we automate the, if there is too much impact, can we automate the rollback around it? Can we stop the delivery process at that point? Can we help you troubleshoot and reduce the cost down? So that's cost becomes another dimension to it. Then we recently just added the next level that's managing feature flags. And a lot of the time software developers are adding feature flags to, like this feature would be given to this consumer and like, you know, and this feature would be given to this consumer until you test it out through a AB test kind of thing.  So it's kind of an integrated approach to this, you know, our intelligently automated pipeline instead of these small point approaches that just very hard to manage. I mean, the level of data involved, the feature flag, for instance, is great, is an amazing thing because that allows you to do things that we used to be extremely difficult to provision. I mean, just picking the color of icon, for instance. This kind of blue, I mean, I was just, you hear about these kinds of things happening at scale and the data's pretty accurate when it comes in. So I think that's an example of the kind of speed and agility that developers want. And the question I want to ask you though on that point, because this opens up the whole next conversation, you guys have a modern approach and so much traction and you've recently raised big rounds of funding. As you go to the marketplace, you're an experienced entrepreneur and CEO, you've seen the waves before. What's the big wave that you're on now? What's the big momentum tailwind for harness?  What's the, or is it all of the above? Could you just share what that story is? Yeah, I think it's really both of them. Like, our business case, when you go to people, we tell them, like say, if you're 200 developers, we can give you the world's best software delivery tooling at the cost of half to one developer, right? So, which is like for a 200% organization at $200, $300,000 a year, they will get the best software delivery tooling better than a Google, Facebook, Amazon kind of companies. It varied very quickly, right? So, our entire value prop is built on that. Like, you know, your developer experience gets much better, their productivity gets much better. Developers on an average are spending like 20 to 30% of their time on deployment delivery related toile, like unnecessary stuff that you have to deal with. So, it's 20, 30% more efficiency gain for your developers. Like, their quality of life gets better, that they don't need to worry about like weekends and nights to babysit your deployments and, you know, things breaking and troubleshooting things all the time, right? So, that's a big value. But as a business, you get much more velocity.  So, our business case of like, you know at the cost of like one to two DevOps engineers will get you the best DevOps, you know tooling in the world possible, you know it's not a hard business case for us to make, right? So, that's what we look at and it becomes pretty obvious for, you know as people try our product, you know, the business case. You don't have to really pass the IQ test to figure this one out. Okay, everyone's happier and you have more options to scale and make more money in new opportunities not just existing business.  So, clear value. Can you give an example of some recent successes that you've had or traction points that you think's worth notable that people couldn't get their arms around? Yeah, definitely. Like, you know, we are helping a lot of, you know a lot of customers, you know doing like completely changing their process of software delivery. You know, one recent example is nationwide insurance. You know, nationwide insurance, you know moving from their data center kind of approach to public cloud and to communities and to microservices like a major cloud native rearchitecture and in a very ambitious aggressive project to do it, you know, in a short period of time and harness becomes a platform for them to kind of, you know to remove all the bottleneck around the process the software delivery process, you know they obviously they still have to do the developer side of things and they have to do the cloud infrastructure side of things which they're doing but the entire process of how you bring together you know, harness becomes the accelerator around it. So there are a lot of these kind of stories that we when we kind of create this fundamental transformation for our customers, you know you know, moving to a public cloud, you know moving to microservices, moving to Kubernetes, you know rearchitecting that they become much faster cloud native, higher, you know a true software company. And you know, I would say that's something we take a lot of pride in. I think our biggest challenge is to evangelize and convince the market that this is possible to do with the product, you know because historically people have been told like, you know, the only way you can do these kinds of software delivery processes and tooling is by engineering it on your own. So everyone was on the path of writing their own, you know and it's very hard for every company in the world to become very good in writing your own software delivery, tooling and processes and systems, et cetera So it's, and that's, you know there is still that education and evangelism needs to be done that, you know, there is no point you're trying to do it on your own you can get a platform that can do it all for you and you can focus on your core business of what you want to innovate on. And I think the DevOps movement has been pioneered and you had to hand roll everything and that's the way it was but now as the mainstream market picks this up you're standing on the shoulders of those pioneers you are one of them it's awesome to see this modern approach because it's really playing out in real time. Again, you've done that before Joe T. So it's impressive and you know you know you've seen the movie in DevOps and the earlier versions pre DevOps so as cloud native comes and starts scaling it's going to be for the rest of us. So great, great that you're providing the platform and the tools and the software. I got to ask you that if you don't mind because a lot of people are looking at ways for modern approaches to organizing their teams how would you define the modern DevOps movement? You look at DevOps 1.0 we got here, okay cloud, cloud native, cloud scale, modern applications, CISD pipelining now we're looking at a whole nother level of confluence of integration and speed. How would you define the modern DevOps movement? Yeah, I think that's a very good question. I think that the core of modern DevOps what I would call it DevOps 2.0 to me is developer self-service.  We look at the modern DevOps or the next generation of DevOps has to be done around focusing on the developer experience and making it all self-service for the developers. So you have, let's say you are a dev team for a microservice and it's like five, seven engineers modeling a microservice. You want like that they can go and say this is for our microservice, you know in a matter of minutes or hours they can engineer the process without having to lean on a central DevOps team and to do all the work for them. And that's you know by maybe in a modular or in some kind of a YAML interface or something that's very easy for them their experience is so easy that they can manage it themselves without the central DevOps team have to write it all or code it all and manage it all. But at the same time the central DevOps team's job becomes of our own governance that can they define the guardrails that they can define the guardrails on like you have to have this level of security before something goes into production you have to have this level of quality before something goes into production you have to have like you know this your cost could not be more than this, right? So you define so instead of the DevOps team is doing all the work themselves on writing all the stuff they define the guardrails and it becomes a very easy self-service experience the developers should do things within those guardrails is what the modern DevOps should be. That's awesome. And also accelerate more business value and you're nailing it. Jyoti, thank you for coming on and great to see you on theCUBE CEO and co-founder of Harness. Harness.io you guys got free trials free downloads you got a great buy as you go model. Also you're an entrepreneur at heart co-founder of unusual ventures big labs, app dynamics now Harness congratulations. Thanks for coming on. Hey, thank you, John. Okay, this theCUBE conversation I'm John Furrier in Palo Alto, California with theCUBE, thanks for watching.


this morning the first one of the first talks was from Matt and it was called don't break the internet so I decided to have a class called how to break the internet but actually if we were gonna name the class appropriately it would be how to fix the internet how many of you guys and gals support clients have clients that you need to support okay how many of you have clients that you don't support oh yeah can't stand them whatever yeah so we're gonna talk today about some practical things of how to support clients in a way that will bring success not just for you as an agency owner or a freelancer but for your clients because isn't that at the end of the day what we want is to have successful clients if we don't have successful clients then we're not successful personally or as an agency so just a little bit about me yes this is all these are my kids except for my mom and the groom in this picture all these are my kids and then me and my wife we I did not begin my career as a as a young man in IT however I've always loved IT I built my first website in the year 2000 it was for our church and I use front page yeah yeah yeah yeah yeah don't applaud because it was awful then I also use Dreamweaver equally awful I and okay this is gonna get booze but do you remember that word used to have this function called save for the web yes you could make a website in Microsoft Word and it was equally awful than anything you can ever imagine but I did build a website in Microsoft Word so that goes way back I've always had a love for anything that's cutting edge IT I work for Nathan Ingram at Brilliant Webworks and I'm always saying hey why don't we try this and he's he's he doesn't like to change for really good reasons if you went through his processes at talk there are great reasons that you don't change but I am that guy I run beta of macOS even though my software says this does not work with macOS beta I run iOS betas on my phone and those kind of things that's me I love technology and I love helping people with technology actually let me just change that I love helping people my my career if you will I was a pastor at a church in more Oklahoma for 35 or 25 years and then my family and I we moved to Ukraine that's where this picture was taken just outside of Kiev to work as missionaries we were there for 10 years came back just before the war began and we serve people families who are affected by disability you probably see something different about our kids we have five kids that have Down syndrome one of them is biological and then we adopted four in Ukraine that have Down syndrome so that is our hearts that is my heart as a person inside the religious community or outside my I love wordpress well I like wordpress he'll watch it Kate's not here is she no she's not so I like wordpress I like building websites but my passion is to serve people whatever context that's in that's my passion I am a horror I shouldn't say horrible that's so condemning I am a staunch introvert I do not like being around people or in front of people unless I'm helping them if I'm helping somebody or serving somebody suddenly I am an extrovert so that's my personality that's what I've done and interestingly being a pastor being a missionary that serves the like an oppressed population really ties in well with client support because I want the best for you so if I'm helping you I want the best for you because that's when I now there is the dark side to this and that it can be validation for me which is is is not appropriate but also if I'm helping you win then I'm winning too so it is a mutual it's a mutual agreement and client support so that's kind of my background I am the client six we don't have a title but I made one up client success manager for brilliant web works and also do project development there so I've been with Nathan for almost four years can you believe it so anyway I like web development like WordPress but my passion is to serve people so I've heard this so many times let's read this together one two three business would be oh no no no no no let's read this together one two three business would be so much easier if it weren't for clients yeah can I get an amen okay however wrong oh did you see him he went yeah I know I was once taught just because you can do something in PowerPoint doesn't mean you should that was one of those things but cute this is actually the truth right business would not exist if it weren't for our clients so if we have trouble with our clients I would suggest we need to maybe look in the mirror because we've trained now there are listen there are clients that you need to fire I get that we have some clients that have almost been fired but in at the end of the day if your clients are misbehaving and I hate to use that word because that's so negative but if your clients are misbehaving you've taught them to misbehave or you've taught them you've taught them you've taught them to look oh gosh double negatives you've taught them to not not misbehave you haven't taught them to behave so that's what we're gonna talk about today who are the kind of people that we serve we serve a demographic that maybe no under no other support industry has to serve in that we have people that are cutting-edge like me that like to try all the new things and break the internet and then we have people we have clients that are in their 80s that are that are just blogging they don't know he does this one particular man I'm thinking of he doesn't know a lot but man he loves to write and he writes great stuff people like to read his stuff but he doesn't know WordPress and he doesn't really want to know WordPress we have a blind lady that I don't know how old she is but she's a blogger she likes to write it's not even just to the blind community but she has really good input when she writes a blog post she can't see can you imagine switching WordPress to the block editor for a non-sided person that's always used classic editor is the block editor accessible supposedly have you ever yeah ish have you ever tried to even use the classic editor without your site exactly so we have a wide gamut of people that we serve and so do you we all have people who are who are used to people want to be per want to be personal have you ever called a support line and you have to talk to a computer you're answering questions like you're talking to a real person how many of you like that no why don't you like that because you know what you need if it was a person that answered the phone you could have already been through the conversation right our clients are the same way we do use AI in some circumstances but never to communicate with a client clients want to be known by their name and they want to be a real person they don't want to be just a number they don't they don't want to be spoken to by a computer they want human interaction don't you want well to a limit I want human interaction but most of us all of us are built to have some sort of community interaction some sort of personal interaction those are the people we serve they're just like us we have people that want instant gratification we launched a huge excuse me we want launched a huge site last week and we were in a Nathan and I were in a forum of people where we just said hey this site is open what do you think of the site one of the guys who who typically is a complainer and you all know who those people are he said I'm the site's fine but I'm having trouble with search I can't find what I'm looking for well that was the main crux of this new project we were rebuilding a training site that has over a thousand training videos and one of the biggest problems was you couldn't find anything in the search well we went to great lengths to make search awesome and it is awesome and so Nathan said what do you mean we'll call him Frank what do you mean Frank well I searched and it took a couple of seconds to find what I wanted how dare us yeah but those are our clients they're used to having high-speed internet they're used to getting things when they want it and when their their product doesn't work the way they think it should meaning they blink a couple of times instead of once went for a page to come up the sky is falling Karina used the word hair on fire that's what we have some clients that come with us if this page speed you know gets below 99.9 she comes at us with her hair on fire because they want instant gratification how about multi devices do you enjoy supporting your web clients on multi devices we had a client not too long ago that said I'm my iPhone 4 okay stop right but there are thousands of Android phones how do you support a thousand of Android phones there are people still use iPhone 4 I guess this guy does but then up to iPhone 15 Pro Max then we have talk about computer monitors I mean how many sizes of computer monitors are you get my point your client reaches out to you and says hey I'm my my CRT running IE six yeah okay you get it we have we have clients that are really really independent until they're until they break the site and then they write to us and they say hey somehow somehow all of these posts are gone or these this whole product group is gone suddenly they're very dependent on us and by the way you go into stream if you don't use the plug-in stream I highly recommend it because it tells you everything anybody does on the website you go in and say oh yeah yeah you deleted all of these this morning at 8 29 and this is your IP address and your username so stream is the name of that plug-in really really useful our clients have expectations that are often elevated far beyond what they need to be a simple site and they want it to be like CNN I get it their business and their baby their organization is the most important thing to them and that's the way they come to us as as the agency we have a guy who is a self-confessed Luddite if you don't know what that is it's somebody that's not necessarily against technology but they don't they refuse to embrace it they choose not to embrace it we have a couple of those Luddite type people and then we have people that have run websites for their large organizations we have this whole gamut of people and so do you we serve around a hundred clients and we have people all over that spectrum that we support so it can be a real challenge right when you're supporting people who don't care about technology and don't want to know it but they have a website that's important to their business or organization and then we have people that get in there as an admin user and do stuff that we wish they wouldn't do because they they have the knowledge but they don't always understand the the waterfall effect when they do something impatient do you guys have any impatient clients just the one two of you okay well they will skip this but impatient clients and part of that is training and we'll talk about that in a second we train our clients to be impatient sometimes there's a couple of customers that will put in a ticket and if they don't hear for me within two hours or three hours they're riding back is everything okay or somebody will have emailed Nathan something and it's one okay it's not somebody it's one particular client and she will write to me I haven't heard Nathan an email this morning I haven't heard from him is his family okay did something bad happen I'm like settle down he's been in meetings all day he'll get to you when you can and by the way you're not supposed to email Nathan you're supposed to email a tick you're supposed to create a ticket so we have impatient clients why is it important for us to serve our clients we build some of our clients we didn't build a website for but most of our clients we built a great website we build great websites but if we hand a website over to a client and that's the end of our relationship you are well you're leaving money on the table but beyond that that's not serving a client and at the at I really think that our our goal ought to be to serve the business serve the organization serve the individual a full service that actually makes them successful not just deliver them a great website and then never and then be gone now part of our process is I don't think this is I think it's okay to say this if it's not we'll strike it from the recording but part of our process is we don't build someone a website or take on a client unless they take on our maintenance agreement and there's lots of reasons for that which you probably already understand that we're not going to go into but when you provide great service to clients your brand reputation is going to be good we do not we don't solicit clients how long has it been Nathan since you had to look for a client how many years can't even remember our clients are all word of mouth why but just because we build good websites not oh we do build good websites but that's not why that's not the only reason why we're also great at serving our clients and that's not anything about us per se we just understand the bigger picture we don't just build a website for someone we serve our client as long as they need us to serve them and that increases your brand reputation and people people do care about that why do you hate to schedule anything with your cable provider to come out to your house why do you hate that so bad yeah they give you a six hour window of we're gonna be here from now for either you know between 8 and 4 p.m. that's one of the six hours I do do math that's 8 and then you get a call the next day they never showed up hey we got to your house at 7 15 and there was nobody there we're gonna have to reschedule right is that great service no it's not do people hate calling Cox cable in Oklahoma City they do for that very reason people like to interact with us because we serve them well we do what we say we're gonna do it increases your brand reputation word of mouth referrals and then your business is also gonna grow we have a site that we did when did we do the Ben's Ben's first site two years ago a really large nonprofit in the legal world we built that website for them they love the site they loved our service and we've done two more big projects for them in the last two years and we're about to start another project with him why is that is it because of a great website partly yeah but they like us it's not and I don't mean you know they like us as in the junior high hormone way they like us because we I didn't mean it like that either they like us because we serve them well we make them successful we make their site successful and our business grows because of that we are at a point where we are ready to maybe turn down some projects because we too many people are wanting to build a site right now that's a great problem to have see the so your business can grow and then long-term relationships hey I know we're not trying to we're not trying to make friends by serving clients but why not you know what if you do build long-term relationship with people that are outside of the the simple partnership of being their web provider what if you do make a is that so bad if we serve somebody in a way that makes them our friend and I'm not saying you know this is not a psychology 101 class but we need relationships and what if the relationship that means the most to somebody is with a support guy on the end of support at brilliantly.net because he cares about him as a person not just as a problem you know is that such a bad thing I would say it's not and I would say if you strive to to build relationships with your clients it goes a long way for your business as well but I would say if you're only doing it to grow your business and that's not real and it may backfire I don't know but care about people that's the that's the point I'm gonna fly through these because man time goes fast when you're standing up here demonstrate your expertise yeah we we get to in the support forum we get to support ticket system we get to show that we know what we're doing and that's a good thing it's a good thing to know what you're doing and to that your client knows that and we I would say we probably stand out from many competitors of like size agencies because we are really good at supporting our customers and not just in the ticket system but we're good just good at supporting our customers because they're they're people they're not just customers they're people I don't know how many I tried to figure out how many web agencies there are in the United States I had an argument with chat tpt about this it kept saying why don't you check these documents and I said you have access to these documents will you tell me a number well as of 2021 I did we went back and forth I didn't get a number but it's thousands and thousands and thousands in the United States so what what sets you apart why would someone want to come to your company it can't only be that you build good websites because lots of people build really good websites for that matter you can get cadence WP and cadence pro and they have thousands of really good starter templates that somebody that can sit down somebody can sit down and build a pretty good website now I know most people can't really do that but somebody that knows how to do WordPress can you have to have something else that sets you apart and I would say that supporting your customers is that thing that can set you apart and then maximizing revenue that you know that is our goal I know I skip past it's okay maximizing revenue is a goal and we look for ways in our support in our support stream to maximize revenue to build revenue not too long ago just like you guys we were making the switch to GA4 we our customers that care about analytics kind of knew how to use universal analytics kind of but when we switch to GA4 it all bets were off so what did we do we started getting questions about how do I read this what do I do we built a simple I wish I had a I would show it to you but I don't have a screenshot we built a simple dashboard in looker studio and we call it our essentials our essential insights report every client gets it it's free on page two of that form on page two of that dashboard there's a nice call-out that says hey this is our essential report would you like to go deeper we list some ways that that could help them track the usage of the website whether it's conversions or whether it's going deeper on you know form fills or whatever document downloads there's a button that takes them to the brilliantly site they can fill out a form now full disclosure I don't think anyone's filled that form out ever but there's that opportunity we saw a need in our support system we filled that need and then we we have built a product that no one has bought yet that doesn't mean they're not going to but we've got a right Nathan they might maybe maybe wanted to but you look for ways to leverage your support to build the revenue of your business so boundaries oh we missed the guy he was looking all happy I'm gonna go back yeah so it's a this is that these are some things that I have learned in the last couple of years about success full support it's not misspelled I know how to spell successful this is support that is full of success okay so number one and Nathan said this I didn't just yeah you said this in your talk this morning I am not a superhero now some of my some of our clients in the support system they think they think that we're supermen because we do things that they can't do but I am not Superman I am not a superhero and here's the here's the fact I want them to be the superhero I want to support them in a way that makes them Superman because I want them to be successful because if they succeed our agency succeeds we have customer longevity we have two customers that have been customers of brilliant webworks for over 20 years we have a large e-commerce international e-commerce site that has been rebuilt by brilliant webworks five times in the last 20 years we are about to start another rebuild for this customer this is a big client why are they still with us we've helped her succeed and she's she is a great nice person but nice people aren't gonna stick around unless they feel successful and we've helped her succeed and that helps us succeed so when our clients succeed we succeed don't train your clients and you're all going okay come think about this you get an email from your client about oh 8 15 p.m. you're sitting on the couch with your your spouse watching TV ping you see it on your watch you go oh yeah you know I could do that really fast pull out your laptop or you even do it on your phone because it's that simple email the client back hey that's taken care of what have you just taught your client I am available any time you have a problem and I'm gonna respond immediately don't do that please if you don't take anything else out of this room don't train your clients to be that client because here's the thing it's not that client it's not their fault you think your client expected you at 8 15 p.m. to turn that around in five minutes no they were probably sitting in that so you had it first thing in the morning but you've trained your client hey anytime you have a problem you email me I'm gonna take care of you I can tell you what with around a hundred websites that we manage it's impossible so train don't train your clients but train your clients we have some clients that have a problem understanding that we don't take support requests by email that we have a special email address for them to use that that creates a support ticket in our system and it does not have either of our names attached to it and yet we have a couple of clients that continue to do that how do I respond do I go ahead and do the ticket do the request I do not I reply and say hey I got your request this is something we can take care of pretty fast if if you want if you do what we've already asked you to do which is go to email that to support at brilliantly net we're happy to do that but we have we have trained in our training our clients did my phone really just say I have five minutes left it did so yeah don't train your clients but do train your clients protect what's actually important I have a wife what's not up there anymore I have a wife and a bunch of kids that need me you have people in your life that need you that are far more important than your business I get it you have to have your business or you can't survive but please build some boundaries into your life we're gonna go so fast listen to your clients read your clients emails understand what your client needs if you don't understand what your client needs ask ask so often I've learned this lesson the hard way I'll read part of the message and think oh yeah I know what's wrong with that and I'll fix it and I'll send back the superhero message hey we have looked into this problem we have fixed the problem and I haven't even understood what the problem was so take some time with your clients understand what it is that they need and don't just jump don't just jump to a fast solution think about the problem think about what your client actually is asking for because they don't know how to ask right even if they know what they want they don't know the right words to use so don't assume you understand unless you're certain that you do I understand that my time is up to stop okay clarity clarity this is this is hard for me personally they already know that I'm that I'm smart I'm smarter than they are in this sphere doesn't mean I'm smarter than they are overall but they already know that we're smart or they wouldn't be they wouldn't be our clients be clear with the clients I got this example here's the here's a clear concise response to a ticket there was a conflict between two parts of the website software that was causing the issue we fixed the issue and everything is working as expected now I stated what the problem was in words that they're gonna understand or at least there's a good chance to understand what how about this this is chat GPT I gave chat GPT the clear answer and said they make this really hard to understand here's what I came up with upon examination of the plug-in software architecture we identify the recurrent discrepancy in the cross-script communication where the server side PHP functions were inadvertently invoking an asynchronous event handler leading to a cascading failure in the website's front end of functionality blah blah blah blah exactly huh well we can be tempted to show off because if we if we fix a really complicated problem that real that truly is complicated and it truly proves how smart you are our clients don't really care what they care about is that button wasn't centered it was off to the left that's all they care about is that their button is back in the center right so be clear with your clients so they understand make a screencast show them what you did if it's possible to show them because your clients often want to be able to do these things themselves did you know that they don't really want to ask you well some clients do but they don't they don't want to be so dependent on you if it's something that simple make a screencast I'll do that and I'll say hey this is what I did if you want to do this yourself here's how to do it and then I will follow it up and say but that's we are here to help you so if this is not something you want to do you reach out and we'll do it for you anytime but maybe they do want to know we have clients that want to do it themselves if they can at all costs if it's at all possible that they can and tell your clients what you did and if there was a bugaboo tell them we have a large client it was one of the 20 plus your clients a couple of weeks ago or maybe a couple of months ago we had to migrate their site to and their server and when during the migration we looked at the database to clean out some stuff and we dumped this table that had the word log in it thinking oh we don't need that that's a log we can clear it out it was I don't remember do you remember like 600 megabytes is that's not one table with 600 megabytes this is a huge banking education site you know what that log was for each of the the practitioners that are on the site in their hundreds it was tracking how many people had viewed their personal profile and that appeared on their dashboard so all of a sudden all of the people on this website that are practitioners lost all of their data and that was a huge thing and that was not a bug it was not a glitch okay it wasn't we but it was we right because we're together did we you know we could have smoked screened him and said hey we figured out what the problem was there was some weird glitch yeah the weird glitch was us we screwed up and we're sorry we fixed it he was great with it so don't keep secrets that always comes back to bite you and for all don't lie because that's going to come back to bite you your clients are going to participate they're gonna not participate they're gonna appreciate it rhymes they're gonna appreciate your honesty be an expert and become one always continue learning there are resources way more resources than you could ever go through to keep learning keep learning find out what's new out there doesn't mean you're gonna switch to it immediately but you you know what a lot of times when a new product comes out the product you already use that's that's that's similar they're gonna have that same function so when you find out about a new thing that's really exciting maybe the parts you already use has has that function or they're gonna have it or you could suggest it so I'm not advocating that you you flip around on software we have the same plug-in stack that we've had since I've been there I mean we've used a little we've changed it a little bit but we don't change software very often and I'm not advocating that you do that I'm just advocating that you understand what's out there keep track of the software you use because active actively developed themes and plugins are always getting new features and those new features can help your clients and they can help you serve your clients better so always keep on top of what's new in the products you use and this is hard for me you can't you don't know it all and you can't know it all and your clients really don't expect you to know it all it really is okay to say hey you know what I have no idea how to do this this big site that we launched last week the whole site was that way at the beginning of the project we I don't know that we told the client this but between us we were like I don't know how to do any of this but we found we figured it out we learned to do it you can tell your client hey I don't know how to do this but that sounds like a really cool idea and I'll look into it and if it's not you know if it's not you know too huge or a project I'll get back with you and we can discuss how we can make it happen and that leaves a lot of room it may be something simple that you can do as a support a request but that left the door open to say hey this is really cool but it may be that this is not something we can do in our support agreement and it may cost though we'll talk about that later so your client if you don't know how to do it you can't know it all and then you should know where to get answers right where are some great places to get answers alright skip through but slack groups what are you gonna say yeah stack overflow yeah there are some people that aren't very nice let's stack overflow sometimes right so you have to make sure you've had your coffee but yeah that's true as long as they have the answer yeah slack groups other developers places like this right you know how to find the answers so responsiveness this is a this is a catch 22 because we don't we don't want to respond immediately to every support ticket because I don't want people to think hey the second I sent something he's gonna be sitting at his chair and he's gonna fix it but I also don't want it to go too long because I want to serve the client if if the ticket is hey I'm a locked out of the website and we've got to make this change on the website because we have a newsletter going out to you know 10,000 people and I can't get on the site I need help I need to respond to that fast right they need to get on the website so you really have to balance this you have to you don't want to respond too fast but you don't want to respond too slow so time timeliness is important be strategic in your responses what do I mean by this if when our clients reach out to us I a lot of them well I can't name names we have some clients that that will take advantage they will ask for something that sounds like it's not gonna take too long and then I can get an hour and a half in and our our is it okay to say what our parameters are our parameter is a support request will take me less than 15 minutes take us less than 15 minutes to do so if I just respond back and say hey yeah that's no problem and then an hour and a half later I'm still fighting through this request that's I don't know I'm not gonna do math right now but that's many many many support requests not one so be strategic if this looks like something that's gonna take too long you gotta tell them don't surprise them at the end of it after you've done it and say hey that took me two hours and I'm sorry we're going to build you at our hourly rate which is you know whatever it is now don't do that respond immediately say hey I'm gonna take a look at this but this looks like something that might take longer than is covered in your support agreement and we'll need to talk about that if that's the case be strategic don't promise the moon seize the moment if you're having a go back and forth in the ticket system with a client like you're responding and they're responding immediately back and you respond again and they respond immediately back take advantage of that don't fall off the planet because that's a chance to close that ticket to close that that request and also you're having a dialogue with the client which is really important so don't fall off the earth now they may fall off the earth that's their prerogative they can do that they can stop replying but as long as you've got their ear and you're trying to figure out their problem seize that moment and take care of the problem don't put things off you've all heard this you don't file an email into a folder if you can do it in five minutes or less if there's a ticket that's like seriously a five minute ticket just do it it helps your customer it gets it off your list we all have that that thing in our brains when we can check something off it really does something for us and I said promises promises don't make promises just don't do it just don't do it just do what you say you're gonna do then you don't have to make promises let's you yes be yes let you know be no and do what you say you're gonna do and that goes a long way for clients I'm gonna skip through most of this right here because time is up so the slides will be available by QR code I'm gonna skip through this whole thing because you guys are already efficient I can tell so what happens when you have a client that does that does something wrong really bad we took on a site about two years ago it was a rescue site the developer built the site in Elementor we don't like Elementor but that's only because we don't use it it's not in our stack but we took on this nonprofit customer really out of I don't know why yeah mercy it was out of mercy and the site had problems and this lady bless her heart you all know what that means right when you say bless her heart yeah it was a couple of weeks in Nathan had warned me he said now this lady's a little sharp not not sharp but you know like sharp knife but it's fine we won't have to do much for him but there were problems and she started emailing she wasn't doing what she was supposed to do number one she wasn't using the ticket system started emailing and I got this email this day one day and it said I can't figure out how to work with you people well okay that's all well and good but don't call me you people right it was hard not to respond to her I wanted to I really did in my in my flesh I wanted to respond to her and it wouldn't have been horribly ugly but I you know I could have responded so a couple of weeks ago this was about two and a half years ago that she came on board I got we got well I got it through Nathan a couple of weeks ago this is the same lady thanks for the consistently fine service your company provides us Chris's first class no not about me this is not about me but what if I had responded that day the way I the way that all of you I I would not be first-class and we would not in her mind have consistently fine service you know what's funny about this lady is well there's a lot of things but what's funny about this lady is we took we took on this client with terms that aren't our normal terms even so she's not even paying the normal rates that that are our normal customers make pay but the point is even though that was the case even though she was the way she was we served her and we have served her well and she's very very very appreciative of that now it could have been that she didn't come back and we would have needed to fire her I am not advocating staying in a client relationship that is never going to get better there are times you need to fire the client and move on and so I'm not saying that you shouldn't fire the client this hasn't been too long ago I'm we are probably the only ones this happened to but we did GA for properties month months and months ago almost a year ago but Google for some reason punished the people that did what they were supposed to do and if you had a UA property that still had the UA code on the site it created a GA for account for you a property for you and attached it to that UA code really really helpful for when you have a hundred clients it's really helpful this particular client she's the one that always has her hair on fire but we requested access to the property she get granted us access to the property I noticed that there was a connected GA for account to the UA account it wasn't on the site it was only being fed through the UA code we had the correct GA for code on the site it was running so what did I do same thing I do for all the other sites I dumped the GA for I did unconnected it disconnected it and I dumped it in the trash can minutes later no what do you think you're doing and that is exactly the way she typed it with that many question marks and then she proceeded in the body of the email I just gave you access to the property and you have deleted 12 years worth of my work when number one I got 28 days to pull it out of trash can and number two if you had look and then and I am actually grateful I didn't see this Nathan handled it and then he said hey did you see the interaction with thankfully I had not but he's and what he said was if you look at the email this is not a property that's being used this is a property that was automatically created the property that is being used is still active it is not in the trash can and she replied back with something like oh well I looked at it and I thought I understood fine I would not have reacted to her at the moment we did react between the two of us but we neither one of us really reacted to her so here's the last thing this is one of my little boys I love it when he wears this shirt in a world where you can be anything be kind your client you don't know what your clients going through when somebody is being ugly to you you don't know what they're going through and you know you may be the only kind person that they're going to interact with that has nothing to do with website development nothing to do with client support that has to do with being human we all need kindness and I advocate to you be kind to your clients kindness does matter you get to choose there's a there's so much we can't choose but you get to choose if you're gonna be clients if you're gonna be kind to your clients yeah it goes a long way for your business but more important than that just be kind I'm Chris Malone I work for Nathan one of the greatest web development agencies in the United States and it's been my pleasure to be with you today so any questions like really fast questions because we are out of time okay if you want the slides they can be there you can I don't really have a place where you don't worry it didn't have the lid on it you can get me on on Twitter X all right thank you guys


Quote, page 66 of Fududgaz by Terence McKenna. Quote, paradoxically Ibogaine, the indol hallucinogen responsible for the pharmacological activity of the Bwiti plant, brackets Tabernath Iboga and end bracket, is widely recognized both as a factor holding married couples together in the face of fang institutions like easy divorce and as an aphrodisiac. It is perhaps one of the few plans of the many dozens claimed to be aphrodisiacs that actually perform as advised. Most other candidates for the title are in fact merely stimulants that can cause a generalized arousal and sustained erection. Ibogaine seems actually to change, to deepen and to enhance the psychological mechanisms that lie behind sexual drive. One experiences simultaneous sense of detachment and involvement that is overpowering. Yet in situations where sexual activity is neither sanctioned nor appropriate, Ibogaine does not cause or even raise the possibility of sexual behavior. In these situations, it functions much as ayahuasca functions among its traditional users as a boundary-dissolving visionary hallucinogen. Here is another example of research only waiting for social attitudes to change in order to be done. In the impact of Ibogaine on sexual dysfunction is found to be congruent with its folklore than further research might be essentially promising. These powerful plans that change our relationship to our sexuality and our view of self and world are the special province of peoples whom we are accustomed to thinking of as primitive. This is but one more indication of the extent to which unconsciously imbibed dominator attitudes have robbed us of participation in the wider and richer world of eros and the spirit. For easily discerned reasons, the dominator societies that arose to replace partnership societies were far less eager to suppress group sexual activities than they were to suppress the hallucinogenic mushroom religion. Group sexual activity without the dissolution of the dominator ego would help the most ego-obsessed males gain power and rise in the social hierarchy. Since domination of others ultimately includes sexual domination as well, this would explain the persistence of orgies and group sexual activities in many of the mystery religions at the festivals of Dion Sos and the Roman Saturnalia. And within paganism, generally long after the heart of the pagan world had ceased to beat. Eventually, however, the dominator anxiety about the establishing of clear lines of male paternity outweighed all other considerations. Then ego domination firmly achieved complete premonance through christianities, ruthless extermination of all heterodoxy, orgies were organized and suppressed as the subversive, boundary-dissolving activities that they are.


All right, folks, just about that time here. Welcome on back this Tuesday afternoon. I was about to say Monday. This Tuesday, great to see Bill, Leda, Andrea, all of our students and members alike inside our live trading room. And if you're joining us back on social media, that being at CybertradingU on YouTube, Facebook Live, Twitter, LinkedIn, et cetera. Great to have you back as well. We just came off our Traders Talk workshop earlier this morning. Covered the Lunar trade, namely, went over a couple of things in terms of coming off a holiday weekend, or at least a day or at least the previous trading day. We had off for a holiday and with that, it's been a slow afternoon so far. A couple of trades starting to really work out in our favor here. We'll see if this Lunar is a head fake from this point, and if it just tanks from this point, or if this is real deal, it's been teasing the break off those two green lines in my chart, 11, and actually 11, 11, 11, 11 equalish. Now, that's just one of two trades at least that I'm following at least myself right now and technically following in otherwise bottom right. You could see CLSK looking for the bounce on this trade as well, heading into the early afternoon. This one dropped off a lot more than I thought it was gonna drop. This one pulled back pretty deep, which we thought it could happen at least once the market had opened up. The market pulled back, it's tough for this to swim upstream. But I was looking for, and this was at noon time, coming off our workshop. I was saying I was looking for a big bounce from 1594 to 16 on CLSK. Well, that was at 12 o'clock, so I took a 7 cent loss on this earlier as it just chopped around and broke lower. Well, I wanted this to really pull back. I was looking for a much lower price and didn't capture the bottom here at the time. But right now it had pulled right back into that level just a moment ago. That was right off of 1594 to 16, that combo I was looking for originally. And here we are now. Again, I'm looking for a non-small bounce on this type of trade. And so far, 40 cents, I'd say is not small. Question is, could this keep pushing? So, you know what, it's not like a stock that's at the highs, that's for sure. It's still down a lot percentage-wise to where there could be room for more of a bounce. I like this trade. I'm gonna put this on our afternoon list to begin. The CLSK and the Lunar, both, at least for right now. Lunar, namely on the way up over like 40, 50% nearly, I think even. So, yeah, 53% currently. The warrants, actually as we go to the top of the gainers list here, this looks like Lunar, it's the warrants though, Lunar W. This one, we're not gonna be trading though. This is cheap, but it's just very thin. It's not really for my liking. There's actually more volume on regular, just LUNR. So, I'll at least add Lunar to our main watch list with this trying to hold above 11 or 11-11 here. And then the CLSK, which has been a beast. Let me ask for Bill or Larry or Abdul, any of our students here in chat, did anyone get the chance to jump in on this CLSK just before? A couple stocks we called out, obviously. So, if it wasn't one, maybe it was the other. Eric, you got in? There we go, nice. Got a few of us in on that trade right now, excellent. And again, if it's not this one, there could be others. I'm just asking out of curiosity. I know for students that have been with us throughout this entire day, and they're just following the chat here on the board. So, obviously this looking pretty good. So, yeah, CLSK, Lunar, I'll keep on our list. If Lunar just crashes as we go through this meeting, folks then we'll obviously scrap it and take it off our list in that case. But, you know what we'll do is go from top to bottom. Otherwise, I know Andrea just joining us back in our chat board right now and called out meds. Looks like this thing needs meds. Let me tell them right, this thing pop and drop. This thing is not worth the time right now. This is not worth it for us here. I'm gonna pass on that. As we go from top to bottom, folks, we're gonna pass on a lot of crap. A lot of stuff is washed up at this point, but we are not trying to just speculate. We are trying to follow a good direction.  So, started off good as we were heading into this meeting and finally getting the clean break that we wanted, but we need resistance to become supportive. We don't get that here. We're gonna scrap this here too. And then why, it's turning back up a little bit. It's given us a little something here perhaps. Man, the CLSK is a monster right now. Oh, look at this last recalling here on my position advantage or 1664. All right, MNY getting back to this at least here. For the price, I'm not a fan of the order book. It's a little skimpy, a little thin for my liking. And again, you're gonna say the same on a lot of the stuff at this point. BFRI and drop back down from earlier. Could this be due for a bounce instead of a dollar under and over a dollar? I'm not really gonna put it on our list, but wouldn't be out of the realm of possibility if it starts to pop right here. Really quick for a dual bill herb. All of our students in chat right now can you still see my screen? Just let me know if you could see my screen really quick. Had a quick flash from my side actually. Double checking from my side. There we go, good from Bill, good from Herbert. If I got two of us, I think I got all of us, right? All right, so we continue. IOVA, hey, this stock ended up leading to a big pullback by the time the market had opened up, or rather after the pop it hadn't really, but ended up being a good short as it was a good long. So right now it's actually dropping back down pretty nicely here. As a short, I could see a good opportunity on this trending down pretty steady, not too fast even. Maybe with another shape perhaps. I'll see a little retracement consolidation, but this actually is a short, not too bad. I don't mind just slipping this on our list. The name is a short first, and then if it holds higher lows over time, then I guess maybe look for a balance, but this is steady eddy here on the way down. All right, now really though, otherwise top of the gainers list we went through and I mean really maybe one or two more trades that might look like a familiar name. QBTS from earlier, could this get going finally? Doesn't look like it. All right, so let's see if there's anything looking just as good, if not better from the loser side like CLSK. Like CLSK again, beast. You're looking for a big balance from that level earlier. And I phrased it that way for a reason before folks. Again, that was at 12 o'clock, but what I call out at 12 o'clock applies to two o'clock in the afternoon, just a matter of if, if the stock can hold higher or low, if the stock can move back under and over. As I say that, uh-oh, what the hell is happening here? Big shake right now, huge shake. Actually massive spike of volume just happened right here.  Look at this thing, 16-16, look at all the purple prints coming in right there. Uh-oh, now that might look scary to the naked eye actually, and the shake definitely looks pretty intimidating. But let's actually see what happens from this point, the fact that it was traced all the way back up as fast as it did. Pretty interesting sign there, I kind of like that. It just kind of pulled back below the V-wap, so it needs to get back above that for the time being, but the brunt of that volume was filled at $16 and 16 cents, probably about like 120 plus thousand shares. That just got filled right there. So I'm gonna keep CLSK on our watch list. Let's see if there's anything else looking just as good from the side though, otherwise. Huh, huh, no surprise with this, what goes up? You knew that was happening, come on now. RAPT, now this is interesting. I thought there was a case to see this make a DebtCat bounce, but they're being down like 40, 50% pre-market. They started to make a subtle bounce at first, failed to, you know, I don't think test 10, maybe break above 10 for that matter. Obviously what goes up comes back down, and this stock actually is easy to borrow from the trade station. Is this breaking all the time lows? I didn't care to check earlier. Looks like it to me. All right, well, Raptor, RAPT, we're gonna add to our watch list as a short now at this point, breaking all the time lows. And it's down 72%, so I know one might think like, all right, maybe it could squeeze up over time. We tried doing that earlier, we tried. We're on the way down, you know, following this thing on the way down now, breaking all the time lows, you know what I mean. All right, so let's see if there's anything else that can follow this trade at least. Be a good short, maybe otherwise. FLR, not really doing it for me right there.  We have CLSK already on our watch list as a potential bounce, not as a short, but as a bounce. Mara, you know it's gonna be in the same boat as that. If you trade Mara over CLSK, then obviously add Mara to your main list. But, you know, I don't need to add all these crypto mining stocks. We're only gonna trade like really one or two of them if anything. Even Coinbase isn't making as big of a pushback up comparative. So maybe you could tag Coinbase with the others, but I'm not gonna put this one on our main list for now either way. I think that these miners, and I do believe Coinbase in particular, are great swing trades over time with Bitcoin, especially with how much money is being pumped into those ETFs every damn day. You know, for right now, we'll focus on CLSK as a day trade here for the next 90 minutes. But folks, again, last call, if there's anything else looking good, just up, down, left, right, more than 5%. Let me know. Tap it in the chat board here. Definitely let me know here before we jump off. You'll get rich on the mic at three o'clock. I do have a coaching session for our students here coming up at three, so I will be in chat, but Rich will be on the mic at least this afternoon. VINC, this thing is popping up out of the blue right now. I mean, actually right before the meeting started, maybe this was going up as we were going from top to bottom on the gainer's list. I'll add it. I like the volatility. This just makes a lower high from here and dumps, then wouldn't shock me. You know what I mean? So let's see this whole room of the VWAP continue to have good support, but given the afternoon run, I'll add it. Tring three million shares, dropped off big from 2021 from like $25 all the way down to sub one probably. Eh, so, you know, a good dead cat balance potential. G-R-O-Y-P, very thin, very thin here at this stock. Not much of a need for this one when we have others out there that look good. So you know what? Hey, let me know if there's anything else, folks. Last call that I didn't scan for just yet, otherwise we'll call it. D-R-O, I got one of us on YouTube right now. How about this? Might I say just email myself? So I don't know which email address perhaps you were running towards. This right here that'll pop up on bottom left is my email address just for those of us on YouTube and I think someone posting right now. So if you have any questions regarding CTU, whatever your situation may be, please email me directly and I'll be able to get back to you later on this evening or tomorrow morning when I just attend back to our live trading room momentarily. But again, that's my personal email. I always like to post that right there at the end of these streams and then from there. Oh, Instagram, okay, no, that's much different than an email, my friend. So yeah, absolutely. We'll check out our social feed just later on today. We'll have our backend just check that out momentarily. But you know, at least myself personally, any questions about CTU, what we're offering here, what your situation is? Just email myself directly, especially if you're on the streams. Otherwise, we say just join us inside our live trading room, just scan that QR code on the top left of the stream. If you're fancy with your phone, fancy with your camera, get you a week long access to our live trading room. That's our full audio commentary throughout the morning and afternoon myself and of course, Fawkes do the man himself there. And you know, of course we have live workshops each and every week, but with that in mind. No, hey, let me know if you have any other questions you could also email me like we had said before. All right, but hey, I like what we got folks all together. Not a bad list. It's not like we had a small, tiny list. We got a few runners right now to work off of here. Hopefully Lunar can hold support, but CLSK looking good. The IOVA trade, RAPT on the way down. That's a good short, breaking all time lows. I don't know if it's easy to borrow outside of train station. I would assume it would be like on IB, maybe quest trade, maybe fidelity, but double check just all together. This looks like a really good short though too. So on the way up, on the way down folks, we'll see what we could work with here heading into the CLSK. Again, you got Rich on the mic just coming up at three o'clock. All right, so just about 15 or so minutes we'll get Rich on and we'll go from there. All right, talk to you all soon.


The destruction of forests hurt people in the planet, while restoring these landscapes offer profound benefits, storing carbon, improving biodiversity, purifying water and air, buffering against floods and extreme weather, and providing people with food and other resources. The restoration of degraded forests presents an unprecedented opportunity to improve the lives and livelihoods of people around the world. A new planning tool from the Food and Agricultural Organization of the United Nations helps countries and restoration actors grasp that opportunity. The tool is adaptive, customizable, and open source. The restoration planning module will be integrated inside the Sapaul dashboard as an application. This application will look like a website and will be separated into four computation steps and two result steps. In the first step, you will be asked to select an area of interest for your study that will be used inside the module. Two possible options are available. The first is to use administrative layers, and the second is to use custom geometries. Once the boundary is selected, you can move to the questionnaire. The questionnaire is split into two steps, constraints and restoration priorities. Concerns are a set of criteria that can be activated or deactivated by selecting them inside the drop-down menu. Some constraints allow to mask a range of values, while others are binary. The restoration priorities can be selected using a standard priority questionnaire which allows you to rank your priorities by importance. Once you've answered all the questions, the module will evaluate all the layer weight values which will be applied to create the result for the restoration dashboard. In the following table, we'll find all of the layers that will be used to compute the restoration dashboard and the associated weights. Users remain in complete control of the software and can manually modify every layer definition. Clicking on the action button will open a pop-up window displaying a description of the layer and the option to change that layer that will be used for this theme. This layer will be checked for compatibility with the rest of the application. If it's not compatible, the default layer will be used. Once modifications are set, you can click on the save button or cancel to use the default layer. The recipe section allows a user to load the weights from a previously saved model or use the weights from the questionnaire. Clicking the validation button will display information about the computation to make it clear what information the program is using to run the calculations. The result map below indicates priority areas of restoration based on your specific ranking of restoration objectives, constraints, and risks. Areas in the map in blue indicate a higher return on investment while areas mapped in red indicate a lower return with regards to your objective. The map could show, for instance, the precise areas we're restoring for us would yield the largest potential increases in carbon storage, food positioning, or flood control relative to the costs and risks. This indicator of restoration potential is prioritized based on your ranking of expected benefits. It represents the ratio of the weighted sum of benefits divided by costs. Costs include both priority and establishment costs. Comparing the relative magnitude of this indicator across space and between sides can help identify which sides offer a high return on investment and which ones offer a low return. Investigate the restoration suitability map to identify some areas that seem promising for planning restoration activities. Once you've identified these regions, you can draw a boundary box around them to run summary statistics for comparison. Presented statistics include a detailed analysis of the estimated benefits, costs, and risks. This information can help you assess trade-offs and restoration priorities between regions of interest. Forest restoration is complex and requires that decision makers consider a multitude of factors when deciding where to pursue restoration interventions. Decisions include where to restore and which areas hold the highest chances of success. These complex choices require the consideration of a number of bio-physical and socioeconomic factors. This tool provides a medium to quantify user priorities and help them better understand how restoration interventions will help achieve their goals.