While looking at two different ethical issues in psychology, we were talking about how we can resolve these ethical issues in a positive manner. So an important aspect is dealing with human relations. Exploitation in human relations is one of a very important subject to talk about in ethics. This is very much important that psychologists do not exploit persons over whom they have either the rights to supervise or they have any other authorities such as they could be their clients, they could be the patients, students, research participants and employees. So mainly we are concerned that we cannot use any kind of influence over other persons. If an individual is working in an authoritative role, as a psychologist, he cannot suppose to influence the other person by any means. Like you cannot influence him psychologically, physically, economically, you cannot take any statement of your own choice, you cannot say anything about him in any situation. By force, you cannot force him to induce your choice of therapy or to take a change in your blind review techniques just because the psychologist is an influential person and he is monitoring it and the rights and demands of the person are twisted. So exploitation of any kind in any relationship between the psychologist and another party who is engaged in any influence is not considered ethical. Cooperation with other professionals is another domain in human relations which need to be looked into when indicated and professionally appropriate. Psychologists cooperate with other professionals in order to serve their clients in a better way, in order to serve the patients effectively and appropriately. Now we have to see in which situation such a situation can occur when cooperation is required. Psychologists see many such clients who need relevant expertise to assess their clients. If they lack relevant expertise and are not available at that time, let's say we are in the phase of assessment and there is a tool like this which is quite costly and it is not available to the psychologist at that time and you have to borrow it from someone and the help of other professionals is strongly advisable. So as we do things in our common life, we take some help from the time of need, and also professionally, a psychologist needs a specific environment for an assessment, for an experiment, he needs a specific environment for which he does not need any organization, any agency, state, any law enforcement agency's help, so he will not need that as well. Because without that, he cannot ethically do that experiment in a good way. The third thing is interruption of psychological services. As we all know that it is not possible that everything always goes on in a very smooth manner. So interruption can be seen in some cases in psychological services. Now what could be those situations? Although the psychologists make very reasonable efforts that they do not let any such situation come in which there is interruption, but there could be some unforeseen reasons which can occur. Let's say there could be some health issue to the psychologist because of which he could not perform. Or nevertheless, there could be any other things such as the death of a psychologist, the unavailability and relocation, retirement of the psychologist, or the relocation of the patient, or the financial constraints or limitations which can be seen in the psychological services and interruption. So in situation, what we have to do, we have to see that either the psychological services could be given one-to-one in any case or we have to see that we can give them through any other organizational services. Psychologists delivering services themselves or through organizations provide information beforehand to the client. Like for instance, a therapeutic relationship where a client and a psychologist work. And psychologists know that they have been working through a government service and they have been in retirement for three months, so beforehand if he feels that his treatment will go beyond three months with the client, his therapy will go longer, his professional advice will be required for more time, it is very important, it is very mandatory and it is very much recommended that the client should be told in advance that I can be available for three months and after that you have to go to another person. Because we know that in psychology, in human interaction, we need time with each other to develop confidence, to develop trust and a minimum baseline to develop our interaction and then we can go to therapy. So until that rapport is established and then it disconnects, that becomes very difficult for the client. So in advance it is very much recommended to give true information, the true picture to the client. Another thing is that there could be many other things. For example, what kind of the service you are going to provide him, then what could be the other stakeholders who may be invited in that therapy. Similarly, if we are attached to an organization, then organizations should tell the psychologist what could be your prospective clients. This is very important to know. In some situations, you are unaware of the fact that some criminals can also come to you to take counseling, some psychopaths can also come to you to take counseling.  So you can't be judgmental to those clients. So in advance, understanding of these things through that organization, if you are a part of a network, a part of an organization, there are many psychologists working under umbrella. So this is very important to get this information beforehand, that who will be your prospective clients, psychologist relationship with each person and organization. At times, there is a work place like this, those who hire a psychologist, for example this could be a school, this could be some multinational organization. In these set ups, if there is a school setup, then the psychologist will already know that he can only get students, what grade, what level he can get, whether he can get teachers, auxiliary staff, parents, children's siblings, or administration family, so this should be very much clearly spelled out that who are their clients. Similarly, in the office setup, who can be available for therapy and who could be vulnerable for therapy. It is also very important to clarify a little bit of this. Then who will be going to access the information? Just psychological case reports, clinical case reports, the history taking, the social worker's work about a client, how many people can access it? How confidential will that information be and where it is necessary to share it with others? Then limits to confidentiality. If a school hire a psychologist and he says that he has to identify children who are very slow learners, now for the identification of slow learners, if the school has given a task and in mainstream children, analysis and assessment, they identify slow learners. Here, it's not confidentiality that the school will not inform the administration that the slow learners are not there, because for this very much purpose, you are being hired. So, here you have to tell that they are slow learners and then what treatment they have to give them, what you can provide for them, this would be the next step. Then information about the results and conclusion of such services to appropriate person. So, this is the same thing which I just mentioned, that for what you are doing assessment or therapy, you have to inform who and not inform who. So, all those individuals who are involved in that process, who have hired you for this work, who have given you this assignment, we will tell them that they may be workplace deviant behavior workers, they may be slow learners in the school, these women are exposed to domestic violence, or in some male population, you took a sample and you said that we are seeing very high symptoms of anxiety and stress here because those stakeholders are interested in welfare of those individuals. So, we will have to see there that confidentiality and right to information we exercise in this way. Now, if psychologist will be bounded by the law or by the organization roles from providing such information to particular individuals or groups, they so inform those individuals or the group at the outset of the services. Here, confidentiality point is very important that if we give information to others, before the start of assessment, before the start of the therapy, we are going to set that role to that individual, that your information is informed to these stakeholders. Like, it's very much important that we tell them in advance, unless there is a technique we are using in which we have to use deception, or deception related important things that in what scenario we are going to use deception and we are going to break the little part of little aspect of confidentiality, we will be going to discuss it in future slides.


Okay, welcome back everyone. We're here live in San Francisco at the Moscone Center. This is theCUBE, our flagship program to go out to the events and expect a signal from the noise. And we're here at the Amazon Summit where all the action's happening. Amazon's rolling out there. They're a little road show. They do this on top of reinvent their big mega show which is where all the action happens in terms of big announcements. But this is about Amazon. They've been doing this since, I remember Amazon started with startups. They roll in, they talk in small groups. Really about learning. It's a learning day. They're really presenting their stuff. They're opening up under the hood. They show the developers and the customers what they got, where they're going. Announcing some key enterprise flavor kind of deals with inforges. You're just seeing Amazon open up the broad-based portfolio of their customer base in the feature-rich cloud that they've been building. Pedal to the Metals, the theme that I see happening here. More features. They're announcing everything under the sun here. Kitchen Sink is coming out. And our next guest is Joey Parsons, the head of operations of a really cool startup in Palo Alto, California, my hometown, called Flipboard. My co-host is Jeff Frick here. I was looking at you, but you're welcome to the queue. Yeah, thanks for having me, guys. I'm excited to be here. So Flipboard is a well-established startup, personally known for its mega-funding. Got some big-time backers, client of Perkins, experienced entrepreneurs. So known for big funding, really which kind of got everyone's attention. But the reality is that's a really good app. A lot of people are using it. The idea of using social media, reading stuff on the web, the magazine of the future is going to be virtual. And consumption of content is a big part. So when you guys built a business in Scratch, we're doing some similar work with CrowdChat, so we kind of know the Amazon story. But obviously, you know, state the obvious. I mean, for us, it's pretty obvious. But like the folks out there looking at the relevance of Amazon, how you guys got into building a business on top of Amazon, and what you continue to innovate on. Give them a view of what that is all about. Yeah, I think it's really important when you're initially kind of building a business, that's your footwear. It's kind of, choose a platform that can grow quickly with you and scale to what you hope your app to be. So when we launched our initial iPad four years ago, we knew that we needed a platform that was going to be able to scale with us. And at that time, building tooling around, scaling out a platform was all day AWS installments. So it really made sense with us to go with a platform where we'd be able to try a lot of things. Like Andy mentioned in the keynote, companies that are like failing fast and being able to experiment a lot. We have a real great opportunity to do that with an Amazon. And that's what we've done at FlipOrdish initially. So talk about what you guys use with Amazon and what you guys build in-house on your own. Yeah, so obviously we're heavy users at EC2. We're in the thousands of instances there. We use CloudFront pretty heavily to sort out our standard content, like our proprietary packaging content to serve directly out of CloudFront. And in terms of like build versus buy decisions, we actually use RDS for MySQL. We're leveraging a lot of the work that they've done there to make that a really seamless experience for us so that we can really focus on scaling out other pieces of our service as opposed to scaling out MySQL. So, and we continue to have, as Amazon continues to release new products, we continue to have kind of like that build versus buy discussion around should we go with like the Amazon provided solution versus rolling with our own. In some cases, we've predated Amazon in a lot of ways where we started using Memcache or Elasticcache-assisted, so it's one of the reasons why we've chosen to continue on with Memcache because changing it midstream isn't always the best idea, but we always continue to reevaluate from both a performance and a cost perspective on what it would take to switch over and make those decisions accordingly. As you guys build more legacy into your application, as you guys stay alive longer and roll out more users, you kind of have to build up these practices. So can you talk about the areas of that around scale in particular? Auto-scaling, Amazon's got some pretty interesting auto-scaling, they got some Elasticcache and they mentioned Memcache. And the promise of DevOps really is about version control, pushing code, infrastructure risk code, as we always say here on the queue. So what's baked and what's not baked? From your perspective, I know Amazon's got some great stuff, but some of this stuff is pretty bleeding edge, right? So you guys have to balance from an off standpoint, tapping into the bleeding edge stuff, but also making sure that it's operationally sound. But what are those areas that you guys look at that are bleeding edge and irrelevant that you guys are kicking the tires on? I think definitely on the bleeding edge side, we're taking a good look at Kinesis. I think from a real-time stream processing standpoint, it makes a lot of sense for Amazon to build that as part of their platform. And we use some open-source tools like Kafka and Storm to accomplish that currently. So continuing to look at that and see if that makes sense for us to switch over to. But that's also a significant piece of our platform and we want to make sure that if we do make the switch, that it will go well. And also things like DynamoDB, we make heavy use of actually HBase and a key value store there. And what we're looking for is something that could potentially replace it, but maybe not, right? So we'll continue to evaluate- DynamoDB is a pretty good place for HBase. Yeah, we'll continue to evaluate and test it and see what things end up. But ultimately, it has to end up in a better experience for our viewers and a faster experience there. And ultimately, that's what we're looking for the most. We'll get that on the record. So I know the geeks that are on crowdchat.net slash AWS Summit. Bring up that question. HBase, which is DynamoDB. I know we ported on, so on the live stream, I want to see some commentary on that from all the HBase database geeks. So sorry, Jeff. Yeah, so talk a little bit about how much of the platform did you guys have initially that you built? Or did you start it on Amazon? And what's this constant trade-off between your own and these AWS services? So we've actually been on AWS from day one. We've never used any other platform for serving out our magazine content or reader content out there. So with that being said, we don't envision a future without Amazon. I think the flexibility that it gives us to be able to try new experience, scale quickly, and kind of meet the needs of how our reader activity goes throughout the day, Amazon makes a lot of sense for us to be able to continue doing that. So talk a little bit about how you're using the cloud and big data and the ability to do A.B. testing to really develop your applications and move your product forward. Yeah, so we've actually built our own internal A.B. testing tool, but in terms of A.B. testing from an infrastructure standpoint, whenever a new instance gets released, we'll actually deploy that with one of our production service roles with a portion of production traffic going to it. And if it holds up and does well, we'll actually switch over immediately on the infrastructure side to use that actual new instance side. And actually during the keynote, when they mentioned the new R3 instances and actually the price drops for C3s and M3s, that really changes the economics of some of the stuff that we're doing. And I'm excited to actually go back and try to see how this changes things. Which leads us into another question. The typical knock on kind of using an AWS service as you grow is yeah, it makes a lot of sense when you're small, but at some point in time, buying is more economical than renting. I think there's definitely some people that have followed that path, but there's also a whole host of other startups and other enterprise companies that are huge, that are continuing to stay on AWS. So I think it's a bet that you make and a calculated bet, but there's lots of history there in terms of companies that have stayed with the cloud and been able to be successful with it. And that's what we're trying to do with football. Right. Adrian Cockroft, a CUBE alumni from Netflix is kind of the post-academic. What about the media bubble right now? Let's just, we'd love to talk about the media bubble because we're a media company. We're 20 full-time employees now, self-funded from scratch. Still not on the Flipboard app. So I want to make sure you guys put us in the Flipboard app with number one in enterprise tech. I don't know why you guys don't have us in there, but I want to get that plug in. The media bubble is about how the consumption's changing. So outside of the overfunding, you guys are heavily funded and it's not just only a bubble on your end, you've got some good backers, they believe in the vision. The reality is consumption is not just about media magazines. It's a user experience change. What you're seeing on the web with social media, for instance, it's a consumption issue, right? So you're seeing the media companies becoming large enterprises because they have to serve up the infrastructure at scale to do some of this consumption issues. So it's a lot like, you guys have to build your own Google in a way. Like you have a lot of content and storing it. So as a media company, there's a lot of bubble growth there, but how does that make you guys think like an enterprise? Are you being specific around some of the operational things you guys do that makes you think about 100% of the time, some of these enterprise features? Yeah, I think from an operational standpoint, our most important thing is for our readers to have a fast, beautiful, always-available experience. You know, and shooting for 100% of time is a personal goal of mine on the operations team to ensure that nobody has a bad reader experience. So in thinking a little bit more like an enterprise with like five nines and things like that, you know, we definitely strive to meet kind of like the same expectations that people have from their core-like life, the core-like life tools and apps they use. We want Flipboard to be one of those and we want to make sure that we provide the uptime to be able to deliver on. Let me ask you a different question then.  My kid, he runs the ice cream machine at the freaking local store. He could build that app in a second, spin up Amazon and create a Flipboard competitor. Piece of cake, trivial. Okay, that's what someone might say, they look at like these apps on the iPhone, get it on the iPhone. Talk about how hard it is to do when you guys are doing operationally. I mean, we know, kept some insight into your business, but it's not trivial. Talk about some of the challenges that have gone into the engineering of Flipboard and how you guys have maintained that agile with you guys. I definitely think on the scale side, as I mentioned in the keynote, that we have two big systems. We have real-time interactive systems that serve up real-time content to our millions of readers. And we also have our data importing platform that's going out to our publisher content, RSS feeds and real-time streams of social activity. So if you think about it, if you're looking at something that came in from your social network that you recently liked there and you open it up in Flipboard, you'll see it right there that you actually liked it. Being able to have that kind of ability to be able to show your recent engagement is actually a pretty tough problem to solve if you look at the scale of how many users we have and how many people are actually using the system. A lot of I.O. too, a lot of I.O. too. Definitely a lot of I.O. You're building up data stores and being able to retrieve information randomly from those users. Do you use a lot of Node.js on that stuff? Actually, our web front end is actually written in Node.js. But obviously, the other clients are written in their native languages on Android and iOS. All right, so let me ask the harder question, which is, if you didn't have Amazon, what would your staff look like? Do you need to pay a picture of, maybe you're not old like me, but I actually remember stacking in a rack and servers that really kind of sucks. But what would their life be like, just staff-wise? Just what would be the picture? Without Amazon? I think it would easily be past 15 people. Just to manage it. Easily fast to be like, yeah. From people managing the network to like the racking and stacking like you mentioned, and even people that are dealing with buying stuff, like the procurement of stuff and dealing with the provisioning and shipping and getting it into your cage and dealing with those relationships with all the different providers that you have to deal with, easily at 15, and we've been able to deal with just three. So scaling to 100 million readers with just a full-time off-staff of just three people. We're not going to hold you as a guesstimation. So it's about 15, yeah, it's probably around 20, maybe 20, maybe 25, it could be larger. If you think about using different availability zones in different regions and having to have staff in each one of those regions to be able to service that, it's a pretty tough thing.  So this is not a trivial pursuit to do Flipboard. It's not a trivial pursuit to start media startup. So, you know, be careful, right? Definitely, yeah. He's not going to be a pushover. Right. Okay, Joey Parsons, thanks for coming on the Cube Flipboard. Guys, check out Flipboard. If you don't already know about it, most people do know about it. It's a really hot app. It was really one of the first apps that came out that was really focused in on the elegance of the beauty of the product, which is what I always was attracted to. It was the local hometown favorite, Palo Alto. This is the Cube. We'll be right back with our next guest. We're live in San Francisco at the Amazon Summit, Amazon Web Services Summit here in San Francisco. This is the Cube. We'll be right back with our next guest.


Hey guys, welcome to Know Your Scissor episode 6, I believe. We are focused on one of my number ones. They're all my number ones. They're all my favorite children. I love the Mizutani Blacksmith Fit Scissor. Now, we've talked about Blacksmith Fit is really basically the way that Mizutani works is that's the handle, right? So this is the Blacksmith Fit handle. So if you look at the Blacksmith Fit puffin or a couple other scissors, you're going to see this handle. It's got the kind of signature triangular ring finger hole for cutting. So love that. Now here, let's break down the scissor. This is a cobalt steel scissor made up of a few different metals. It's got a really nice blade to it. I love the thickness. Let's get in here, Thad, and zoom, get up in there. Got it? So this scissor I love because it starts off fatter. You can see the width of the blade is pretty strong. So the reason I talk about that so much is because this is a 6.5 inch scissor. You could go 7 inches with this scissor. It's still strong. Now some blades are weaker at a 7 inch and you're not going to get as strong of a cut. So I'm looking for something to add to your collection. Now if you are a new student in school, this is a great scissor because it's affordable and it's also top quality scissor. But the price is great and that's what really makes it great for students. Now it also makes it great because the price point's good to add a second scissor to your collection.  If you're adding it to your collection, I would go 6.57 inch to do some scissor over comb work, barbering work, things like that. This is the FSE edition. It's actually not even available anymore. You could get it custom made if you wanted. It takes about 60 days and it's a $50 upgrade. But they have it in regular steel. It's on freeslawneducation.com. Now the screw, I personally like a tension screw every once in a while. So because I always lose that thing that tightens the flat screw. So I like being able to adjust the tension whenever I want with just a twist of the tension screw. Also, there's a little hole here. That is for the oil. So Mizutani's really good about that. Being able to keep oil on your scissor. Man, I'm shaky today, whatever. So that's pretty much it. You can oil the scissor very easy. It comes in a lot of different finishes. You're going to pay $50 extra for that and it's going to take a little extra time. If you want the regular silver finish, that's what it's all about. This scissor is a $450 scissor on freeslawneducation.com. So check it out. Sometimes we have deals. That's pretty much it. It doesn't have a removable tang. It sits really comfortable in the hand, a little bit offset the finger hole. And like I said before, the blacksmith fit I love because it has this triangular divot so it sits snug in your fingers. You don't have to have that big bulky finger insert. You don't need that with this scissor because no matter whose finger it is, it fits really nice in that finger hole there. The tip, it's got a good tip to it. I wouldn't say that this is my number one choice for detail work, but this is your good all around pom-to-pom cutting, scissor over finger cutting, scissor over comb cutting. You can do pretty much everything with this. Also slide cutting, you can do that as well. It works well for dry cutting. So if you're looking for an all around workhorse scissor, go check out freeslawneducation.com. This week, we are going to have a deal on this scissor. So if you want this scissor, go on there and check it out and you can see the special offer. Also every scissor that you get will be coming with the Mizutani oil and also a scissor sleeve. I don't know which color, but just to protect the scissor, so it goes in here, made a nice quality and you can keep your scissor safe. So pretty cool. So if you want to check it out, again freeslawneducation.com. If you have any other questions about the Blacksmith Fit Scissor, post them in the comments below and I will answer them for you and that's pretty much it. So thanks guys for watching and we'll see you next week on Know Your Scissor. Thanks.


Ang video na to ay handog ni CDKoffers.com. Marami kang mahanap na iba't ibang uri ng software dito. May games, apps, activation codes or Windows 10. Check out our video on CDKoffers in the video description. Mabilis, mura, and, of course, legit dito. Madali lang mag-order, search for the software you need, add to cart, check out, dan ka sa payment options nila. Wala pa isang minuto, finished. Legit, working CDK ka na sa software na pinilimo. Gamitin ang aming promo code para makakuhapan ng extra 20% discount sa purchase mo. Kung naghanap ka ng mura, legit, and original software, check out CDKoffers.com. Right, what's up internet? So thanks for joining me on this Valentine's Day live from the shop. Dito tayo sa hardware sugar ngayon. So, let's start the show off right away and I will bring you to... Pa kita ko muna yung latest na GPUs in stock. So, to be honest, hirap na hirap talaga kami to get stock of GPUs but right now, we still do have the 2080 Super na hoff. It's kind of like a collector's thing so medyo mahal siya for a 2080 Super. Then we still have some 3070 na Zotac, 3080 na Zotac and of course everybody's... I mean these cost like 2 or 3 computers just for these cards, 3090 na galax at 103,000. Kind of weird because when we ordered two of these from the supplier and these are both the same model, this one and this one pero mas malaki box nito kaysa sa nito even though pareho lang sila. I don't know if the galax did this on purpose na yung isa pang display. So mas eye-catching, mas makita mo kung mas malaki. This is their SE version or their Serious Gamers Edition then this is a hoff na 2080 Super. So actually, at the start of this month we had lots of problems with GPU supply kasi... yun, hirap na hirap kami to find graphics cards sold out na... kahit yung mga usual namin 1660, 2000 series, 2070, 2060 sold out na so we really tried to find more... medyo mga 2 weeks na wala talaga kami mahanat na graphics cards na medyo pang high end or even for mid-range builds and then we got the Zotac's in stock pero mabilis sa rin sila na benta I think one guy got like four of them and then we sold the 3080 we also had the 3060TI pala also we also had the 3060TI from Zotac So it's tough, it's tough Inay-expect namin na mas gaganda yung inventory this year, January, February pero actually mas mahirap pa siyang ngayon and then there's a lot of talk na about mas mahalay na graphics cards and yes, that's true just based on what we've discovered so far or we've been finding out so far but yun, at least meron parin in stock na 3070, 3080, 3090 and the 2080 super na hoff or hall of fame edition Shout out to Simon Sikwan Thanks for watching from YouTube Yes, Luigi from YouTube 4-to-1 guy To be honest, we only had two 3060TIs he bought those first tapos may 2 kami in 3070 na twin edge na Zotac the next week he bought those two so parang in stages na to be honest, I don't know but feeling ko medyo tinya sa price namin medyo mura so feeling ko for the sale yun but I can't be sure I just suspect siya ko lang yun because I've seen them I've seen the exact same cards going in other shops for like 5,000 pesos more 6,000 pesos more which is quite a big price difference you could really turn them around and sell them especially now na parang in demand dumagraphics cards especially the top of the line 3,000 series although even for the top of the line parang mabilis mabayon na yun 3060TI 3070 yun 3080 3080 for me, I'm testing on ASUS TUFF 3080 OC now and it's really sobrang ganda na performance if I were to buy a card that's a card I would buy yun problema sobrang mahal nila the one we have on stock is $69,600 mas mura na yun I've seen it in other shops exact same model yun nga mga 5,000 pesos higher Narlie from YouTube says thank you I don't know why he's saying thank you actually kami daw magpasalamat kay Narlie because he bought fans from us over the weekend, Friday, Saturday so thank you thank you for shopping from us and Narlie is also very active on our Facebook and he's also a super sub on our YouTube channel so I'm the one saying thank you to you, man so that's our GPU in stock I do want to show this off let me get the second camera again we had a long time customer dito sa hardware sugar sobrang one of our very first customers in fact one I think siya yung una-unan namin 100K plus build super loyal customer he's referred so many people to the shop over two years and the upgrade siya recently sa 3080 bumulin he got a 2080 super from us which is an upgrade from his 1080 so na upgrade siya to 1080 2080 super nung nagkastak kami nung 3080 I told him na meron he's like okay I want it I'll get it so he bought the 3080 and then we were like ano nagagawin mo sa 2080 super we can help you sell it we've done that for other customers na parang e co-consignment dito sa amin then we'll help find a buyer and then yun basically we'll use our coverage and you know network and exposure to market the card ayun na but you know this customer sobrang laki nung I have to say a big thanks also to this customer he was like you know what I don't need to sell it sa yun na literally he bought a 30 bumilasyon ng full rig bumilasyon ng upgrades bumilasyon ng 2080 super bumilasyon ng 3080 and then pag-upgrade niya sa 3080 sabi niya sayin yun ay yun 2080 super ko so this is the 2080 super from that particular customer it's the galax 2080 super it's just kind of this cosmos vibe going on so the back plate is kind of this customized galaxy I'm not sure that's what galax actually stands for but parang galaxy background so may stars in set purple red and it's crazy I mean a 2080 super is still a very very good card yun na we're selling one we're selling the half edition of galax brand new so I told him are you sure we can help you sell it but he's like no no it's fine so I'm like thanks a lot we really appreciate it we're using it now in the test bench pero problema din to now I need to make sure that Gerald and Jay for those of you guys who don't know Gerald and Jay are our our two tech staff years hardware sugar now I need to make sure na in this na nakitatrabaho sila they're just playing games because you know this 2080 super will just power about anything tapos yun test bench pa namin our five to six hundred CPU with the T4 SRAM which we reviewed the 2x8 so actually this is a very good mid range rig already isam mo mo pa yung 2080 super I mean this is that catapults it from good mid range to about you know very good already in terms of raw gaming performance now I need to make sure that Gerald and Jay pag sinasabi nila na ah eh oh busy sa siya pa hindi ko magawa to parang ganyan now I need to make sure na they're not actually just playing valorant kasi actually pag nung nung chinek ko yung test bench namin big lang may valorant na just this week after hinatid ni customer yung item so haa medyo kinakaban na sa productivity na namin dito sa hardware sugar but ah joking aside thanks very much to that customer you know who you are thanks so much for giving us the 2080 super we'll put it to good use with test bench you know using it in our test bench and benchmarking we hope to do a lot of that in the future for our YouTube videos like we're going to do actually I want to do like a cooling test of of particular cases so actually balak namin bumilili lahat ng rock cases then we're going to test them ang pinakamagandang air flow and things like that so future content also pero tuto talaga itong 2080 super sana all yun yung 2.9 sana all now when a customer upgrades he sends back the old part to the shop so that we can use damn man I mean really Aaron says sir where can I arrange order for 3080 holo black is that Zotac you can use our candy portal and we accept custom orders through there and then we'll let you know if we can get it or kung may ano ba ETA and things like that engineer Ron Abanil from YouTube says pa shout out pa shout out consider yourself shouted out engineer Taiwan from YouTube says thank you to me for spending Valentine's Day with you guys instead of having on a date um you know a bit old not to go out on a date although nag-reclamong amesis ko na batwala akong balaklak or you know anything for her I don't know it's hard to keep the romance going man when you know you're a bit old yeah and you know and I'd rather just spend it with the people online on a live stream no but just kidding just in case my wife is visiting baka di na omog Robbie from YouTube says may orus po po kaya na cards dyan do not have we're still waiting we've told our auto supplier our gigabyte supplier na please please send us graphics cards and that's what we tell all of our suppliers please please send us graphics cards so everybody is on notice but kani kanyang allotment talaga yan eh and actually we're already very fortunate na some of our suppliers already know us some of they know na when we say that we want it just give it to me no matter the cost we're up front and to be honest itong Zotac grabe you know tabi ko yeah I want three of these two of that four of that pagtating na total bill talagang namutlako kasi sobrang mahal that's the most expensive these Zotac graphics cards the batch that we got that's the most expensive one time purchase I've ever done for hardware sugar so in the almost three years that we've been drawing so mahal talagin graphics cards ngayon but the suppliers know us and they know we're good for it when we say we want this we're gonna get it we're gonna damn the torpedoes damn the cost Igor from YouTube says watching from YouTube informative content thank you very much for watching Igor please do subscribe if you haven't already Luigi Luigi actually was in the shop yesterday and he say that that's the 2080 super or the 2080 that he saw yes sir that is the 2080 that you saw in the shop for using it now as a test bench we only got it this week I think Wednesday we got it Wednesday actually if you look closely it looks so large okay kawin ko nang alit yung second camp okay let me just move that better can you guys see better a zoom in ko nalang it's kind of ridiculous actually the 2080 super is this really massive card it has tri fans and then we have it on an MATX board this FSI board usually we have an ATX board from ASUS the crosshair 6 as our test bench kindly lent to us by ASUS pero for some reason it hasn't been working so we're trying to figure out if it's the board's really broken we might need 332 ASUS that board would have been a better fit because it anakin itong card kung para dito kung para dito sa mother board parang basically the card swallowed up the board already alright so next up ayah so let's just do it nalang balik tad I just wanted to show you guys that we do have we don't do custom liquid water cooling all we sell is AIOs and I've talked about before na how eventually we want to get into it we want to learn how to do custom water bills but we need to practice first kasi ang hirap na yung if you have a customer and then the commission a rig and all of the parts there water does not mix with electronics but we're actually trying to stock now custom liquid water cooling and one of these one of those items is the C360 Pacific from Thermaltake so that's this guy over here so even though we don't do custom liquid water cooling we're trying to make available the parts just in case yung yami mga enthusiasts na sila naman yung marunong and they just need the kit so that they can do the custom cooling liquid water custom liquid cooling on their own rigs we actually have two of them we have another slight model variant that's a black thing on top there actually I was supposed to bring it down pero na late na ako sa livestream so I didn't have time to bring it down you know if nobody buys this eventually I'm just going to tell Jay and Gerald to practice using these guys para yung yam masanay na kami and then we can do custom custom liquid cooling because ay ayos are nice but iba talaga yung custom ay you can really monkey around with so many things if you guys you know there are a lot of this is a one man show it's hard for me to keep up with the chat and with my outline so if you have any tech questions you can send them here wait let me send you the put the second calm down thank you Asus by the way for the K3 headset ah sorry K3 keyboard and the Asus monitor and the M3 mouse thank you Asus alright wait lang if you guys have tech questions I cannot conceivably answer all of them now but you can ask them there so pm.hwb.sugar.ph pm is of course short for Pwede Magtanong which is our livestream show we do answer tech questions there so it's like four of us and we just try to answer all of your tech questions pero ngayon just me so I have difficulty answering everybody's questions but pwede Magtanong sa forum everybody's there I'm there Rafael my brother's there yung staff namin nandon and not only people directly connected with the shop it's also our community madaming madaming members ng community natin talagang henyos computer and they really give their expertise and they actually I'm super surprised they give a lot of time they devote a lot of time to answering to sobrang tino ng mga sagot nila to be honest sometimes I don't even need to say anything anymore because their answer is even better than anything I would have said so I really do encourage you guys to check out the link pm.hwb.sugar.ph you can just sign up using your Facebook or your Google account para madali lang dinaman ako kalaban Reven Jan Reven Jan thank you also for always watching us How much would we charge for custom cooling? I really don't know we haven't explored that yet I wanna die from YouTube says legit talking about the forum da pwede magtanong forum he's been talking to one of our admins for almost three days yeah, we super reply and actually it's nice also because we can also put stuff there that kind of related to PC because 2080 Super para makalarunong games so you also in the forum we talk about the games that we're playing benchmarking for the rigs and just general shooting debris so it's nice it's a better format for us to get to know you guys better and vice versa outside of like ang hirap kasi dito sa chatte dinaman ako streamer or something, dinaman usanay na mag banter through the chat and things like that pwede magtanong forum is a nice way to get your tech questions answered but also to shoot the breeze and kind of be chill with people from the HWS community I also wanna say thank you too dinaman thank you well, shout out to Krushal this actually swag from like two years ago I think this was our first Christmas it's a nice tumbler medyo na tatanggal na yung yung paint you can see the metal underneath but actually it served me quite well and it keeps things very cool alright so again we do have custom liquid water cooling kits in stock we don't do them ourselves but we do have one or two customers before who are asking and some did buy actually but it's something we do want to learn how to do in the future next is this guy for those of you just joining us and you've never watched live from the shop basically it's just me talking about stock that we've gotten also sometimes a lot of people just know us from YouTube they haven't really been to the shop so I like to show off the shop a little bit and I always say I always say dito sa Hardware Sugar we try to make sure na hindi makalat yung shop you can actually touch the items and sobrang dinis hindi yung andaming boxes na nakatambak and andaming mga you know my beef at other shops is hindi inviting pumaso kasi parang bodega na sila I mean you know we're trying to medyo elevate the shop experience we have custom desks custom shelves but that said medyo nakatambak na rin yung stock namin business has been good so that's allowed us to that has allowed us to stock a lot more things so please buy from us para naman medyo mabawasan yung stock dito sa shop and one of the cool items we recently got was this guy actually I had no idea about this AIO it's the 150i elite kapellix from Corsair this is actually a custom order we accept custom orders like we have an item that you want but we don't have it you can tell us na via our candy portal you just need to log on to our candy portal nandood yung form to to request a custom item and so somebody was like I want this the 150i elite I'm like wow that is such a good looking AIO I've never seen it before sobrang yung what sets this guy apart is that the CPU block is colored usually you have the super popular let's say for example the Kraken this is a very popular Kraken x63 yes there's color in the CPU block but it's kind of circular it's not the entire CPU block it's the perimeter basically and that basically goes through for a lot of the other AIOs so we have the deep cool castle 240x white although this is more in keeping with the kapellix that basically most of the CPU block is RGB or has color the core liquid 240r from MSI you notice it just has the dragon and then the the outline of the dragon in triangle so not RGB the streaks is I think the CPU block on the streaks the ROG streaks is colored but I'm not sure I wasn't around ah yeah it does say it has ARGB lighting so it's more like the n60 to be honest I wasn't around when we did a build with that but I wasn't around when they installed it kind of I don't know I tried to be in the shop when we do really cool builds anyway so the guy was like I want this and I'm like okay and so we found it for him we got it for you the kapellix name from Corsair that's their name for their new RGB lights they're supposed to be brighter and they're supposed to be a lot smaller so you can pack a lot more of them in so mas vivid yung color mas maganda yung transition effects because you're able to work with kung magaparang dpi yan you have more dots per inch in a kapellix RGB in the Corsair kapellix because they're a lot smaller so you can pack in more lights into the same surface area so that was the beauty that's the beauty of this kapellix and actually blown away I didn't realize that they had one the whole TPU block is kind of like RGB 5 so this was really and actually this is not that expensive it's like 9,000 I think yes okay I know 9,000 is a bit much but if you compare it to like other high end AIOs 8, 9 I think or 9,000 is not too bad not a bad price so this was a custom order this guy also was a custom order the bank Zowie Zowie Zowie a bank actually is the manufacturer of Zowie but it's you know they're kind of like their gaming line Zowie Zowie so it's an XL2411K it's taped up so I can't like open up the viewing panel here but this was also a custom order so we do we do look at your custom orders you just need to go to the candy portal and then sign up for the items that you want and yun we really take a look and try to see like if we can get you the items you try to hunt them down for you Valiant Casunuts from YouTube says late okay lang Valiant is always usually the first to comment so it's okay to be late a little bit dito sa mga streams so we really do try to get the custom orders it's free there is di naman free we're not going to give you the item for free pero walang dag dag cost we don't charge an extra fee for the custom order tanong kung custom order to but hindi pa sila but nandito pa sila sa shop how come they're not with their respective buyers yet because these guys ghosted me so the guy who asked about this guy and the guy who asked about the zawi monitor both of them ghosted me I asked I was like okay we can we can get you the items so these are two different guys we can get you the items we got the items we didn't ask for down payment kasi ibang items we don't ask anymore sometimes we do sometimes we don't these particular items we didn't and so I was excited because these are cool stuff especially the capellix I was like wow look at this thing so I was excited to tell the customers that you know you wanted something from us and we got it for you we hunted it down for you iting gusto mo we went out of our way we exerted effort and we got them and did nothing so yun yung Valentine's Day story ko na ghost na ghost ako na ghost yung shop and yun na nakamani out na kami again I was pregwento ko kanina na the suppliers know that we're serious when we order these things wala nga backing out backing out yun hardware sugar has never backed out from supplier order once we confirm once we say we're gonna get it regardless ko anong mangyarin nagbaga yung eCity customer whatever wala kaming budget pala kasi naubos buying some other thing and that happens all the time ayos na yung budget for the week tapos big lang may mag-offer na sir sir may case ako may GP ako or whatever may AEO ko so ang hirap purchasing and so hard to resist sa tuto lang like damn I gotta have that part so you know sira na yung budget I have to nangmungutang ako from other people to be honest sometimes some weeks I really have to may shortfall because yung yung may unexpected items na available and to make up for the shortfall I really have to borrow from my own funds or some other family members funds so our suppliers know we're serious and no takebacks na yun so nabilin na namin h150i elite capelix nabilin na namin zowie and that's why they're on sale now the guys who cost some ordered wala no show ghosted us and so I'm like well what you gonna do they're good parts naman and that's why we're selling them now in the shop you can see them on the site if you've been following the bills that we've been doing the lovely beautiful o11 dynamic lian li o11 dynamic XL build and the customer really wanted z63 which is the is it the z yes the z63 aio from nzxt which was yanyong may digital display dun sa cpu block very popular very expensive and like I think it's like 14,000 like okay yeah that's good but you know we have this capelix aio and it look really good because your case is white and we can make it all white like the mobo is white and things like that but she really wanted z73 sorry the z63 and I mean okay lang naman I mean I get it of course we we make suggestions and it's up to the customer whether she he or she will accept them but I was just really sad not so much the z63 is also super good performance wise acetics wise but I just the person I just really wanted to see this baby in action because it looks so damn good yeah so it is on sale now and I don't know medyo nakakainis lang na andaming na tutuwada oh cost of order cost of order is dami na gain choir dami na gano pero you know when push comes to shove we exert effort and time to actually get the items a lot of people are not serious you know mahilig lang magtanong di naman pala seryo so don't ask na lang di ba because you know it's a lot of effort to be honest every cost of order I look at it I try to see what we can get I follow up with the suppliers and so it is something that we take seriously and I wish the requests also for cost of orders were also taken as seriously by customers that said they are cool items which is also why I did not ask for down payment because I figure we can sell them anyway and you know it's true that there's no commitment when you ask for a cost of order but you know it's a back and forth I mean guys parang andaming sasabi na I want this I want that pagdating pala na mayro na pala sana kayo right so it's also give and take it also diverts attention of the shop to other things that we could be doing like actually replying to our Facebook messages and replying to pwede magtanong forum and you know making YouTube videos so we're a very small shop we have very limited resources kaya you know everything that we focus our attention on it's something that it's time taken away from other things that we could be doing Revingian says na no but it's okay Revingian yung GPU ba yan okay ox lang naman na Actually I don't remember actually parang requested GPU but that's no problem I mean GPU sell out fast naman ito medyo ano e ito medyo uncommon kasi Intakayama from YouTube asks Intel i3 10100F sorry through be off kasi it looks i3 10100F in stock no we don't have sorry we don't stock a lot of Intel actually Revingian asks why did the GPU prices go up I don't know there's talk about this tariff thing because the states the US is in a trade war with China so tariff went up so everybody else's prices also went up I think it's also same reasons as last year the production the demand still very much outstrips the supply so na ay parang sobrang in demand Nvidia actually is producing again the 2060 and I think the 2060 or 2070 and the 1050ti just to lessen the demand on their high end GPUs which is crazy they retired these models already and suddenly they said we're gonna start making them again to ease the pressure on the supply of our other GPUs why are prices so high? basically production hasn't met up with demand yet and it's not just that they're high they're going up yun trend nila pataas hindi pa baba you could get a 3080 maybe January or December like maybe 50, 45K depending on which shop now it's like yun na 70,000 something it's crazy I was talking with I was talking very recently with a production manager he handles one of the lines for a very well known computer brand kasi na sabi niya you know with my connections I just want a 30 was it a 70 or 80 ba sa either a 3070 or 3080 I just want a 3070 I just want a 3080 for my own personal rig you think matagal na ako dito sa job na to marami ang connections even if it's not my brand you think na makahanap ako from other brands pero wala talaga siyang mahanap at a decent price and you know this is somebody with years in the industry he's not in retail he works for a brand he's a product manager there but yeah but I was surprised na kahit sila sort of people in the industry inside medyo insiders na hirapan din sila to find it at a good price because the prices are bonkers now man it's they're really really crazy yeah so JJ says that's why we should ask for down payments yeah that's true pero again kasi it's me trying I approach everything like I'm the customer and then ako na inis ka sa else down payment eh I just want like I want this item get it for me when it's there I'm gonna come by I'm gonna get it that's how we operate with the suppliers let me know this is what I want let me know when it's there I'm gonna get it so how I think I am as a consumer is also how I want to treat our customers I won't hassle you anymore for a down payment if tingin ko naman dito man keelangan but yung na well I'm an idiot the shop gets burned not everybody unfortunately operates like that now you know when they say na yah yah get it or yah pa custom order pa custom order tapos dito pala isiput or yung na na what did the kids say these days na ako na ghost na ghost ako but anyway no regrets these are pretty good then I'm sure they'll sell eventually I am dying dying for somebody to use this in a build and see it in action so the custom order things are very popular you know people are like wow wow custom order I want that so that's a popular feature unfortunately hindi naman talaga yung nagagamit nagagamit in the sense na when we tell them na in stock naman hindi naman sila bumibili but what is very popular which started out as a joke but we do it now for our customers is so I saw this Miss Karla asks ano kaya downside ng removable mouse switch we tried the carries recently from ROG the ROG carries comes with swappable switches downside it was my brother who reviewed it my brother Rafael yung carries actually quite good very lightweight excellent gaming mouse I'm not a big keyboard and mouse guy I really couldn't say again it's best if you ask on our forum pm.hwsugar.ph I'm just going to type that in now better to ask there offhand I really can't think of anything na why that would be a downside actually whenever I have a mouse it always breaks down because the switch na the left click always ends up breaking hindi na siya nag-register ng tama yung double double click ko so at least this way once if they're swappable you can replace them when they break or when the switches become soft so just from my very limited experience again I'm not a very big keyboard mouse guy I can't think of any downside to having removable removable mouse switch alright so talking about how custom orders are super popular on paper a lot of people say that they like them but hindi naman at the end of the day they don't really act on them but one feature one thing that we do for our customers that actually is quite popular which started out as a joke and bagay siya for Valentine's is na nagpatawal lang kami one time sa Facebook na you know if you're having trouble with your significant other your spouse boyfriend, girlfriend whoever is monitoring your accounts you're spending na nangirapan ka na bumili ng PC parts kasi mahal sila and then you know maulik ka ni commander we can make a receipt that says thank you for congratulations for winning our raffle or things like that so it looks like na no money out so to be honest that started out as a joke but that's become super popular with our customers we get asked that all the time for yung aeg gusto ko bumili ng AIO pero pwede bang ano lagay mo sa lagay mo sa receipt na freebie or nanalo sa raffle or things like that so that is one popular feature of the shop that started out as a joke pero Marvin Del Mundo what's up internet thanks for watching and thanks for being a member on YouTube joining our YouTube membership and I think also da pwede magtanang forum I think I saw your name in the members list Ian Cuevas is festing up raffle winner congratulations Ian Cuevas for winning excuse me for winning one of our many many raffles party we've done so many raffles di ko nga di ko nga matlak na kailang raffles na kami so that feature started out as a joke we can write on the receipt that you won a raffle or that we had a giveaway and things like that but it became super popular and actually we if we get that all the time na yung ae I want to buy pero yung ae pwede pa natin tagong yung receibo e seeing it mo dun sa loob na ng box or yung ae I just need to clear it with commander and so well I just wanted to talk a little bit about the ethics of that you know it's not the place of the shop how you guys you and your partner want to do your accounting or who holds the money ba sasami lang you're our customer and that's your request then we will that's what we will do we will follow the request sa inyo na po yan how you how you will use the thing that you request how you use the thing that you requested for because you're the party that we're dealing with apologies to any of the wives girlfriends, boyfriends out there although actually we also get a lot of very sweet actually excuse me I'm not used to yunaw sa na yung mag talk straight na ako na mag-isa so I need water actually we do also get a lot of customers buying things for their boyfriends so let's say my boyfriend really needs a keyboard needs a graphics card what can you recommend and things like that so we do get that quite often and that's a nice story to share on Valentine's Day na yeah we have usually girlfriends asking us na my boyfriend wanted something like this do you have this in stock or do you have something similar and we really tried to help them out sometimes it's a surprise na the girlfriend will arrange for the item to be picked up here and then excuse me and then it gets sent straight to the girlfriend's house and I think one or two of our viewers out there has been a recipient of the generosity of their girlfriends so I think that's very sweet actually parang it's showing interest in what the boyfriend boyfriend's hobbies and things like that it's also something we also actually get a lot of husbands and wives coming into the shop I don't know if the wives are actually curious about the computer parts or they just want to make sure that their husbands don't overspend but we do actually get a lot of couples coming into the shop boyfriend, girlfriends, husband and wives so that's also nice to see that's usually the husband the guy is like explaining hindi naman mansplaining just explain me very excitedly na itigin part na gusto ko kasi sobrang after this I'm replacing the SSD in my PlayStation and it'll be super fast and sobrang gusto na loading parang ganyan so that's that's nice and you know we try to help everybody out the boyfriend and the girlfriends for everybody to get what they want so I'm gonna speaking do you start as a segue so speaking of speaking of people who had to hide who had to hide their purchases from their commander we have an ongoing ITX build so the Cooler Master NR200P this is in white this is super in demand 37 in white also in demand and then SGX SFX PSU the small form factor SFX PSU for the ITX build so these three items so he's putting a PC together but the customer had to you know medyo hina hina ilang we got a lot of customers like that they'll buy it in stages so like actually this one is also reserved now for pickup they'll buy it in stages and then para hindi ganun kahalata dun sa credit card nila or you know wala hindi mara red flag kung sinaman yung accountant nila whoever is watching their accounts so these three things are going into one build and in this other case is already bought and paid for also by another customer the matrex 55 this guy the deep cool is it was broken somebody bought this from us from shoppy and the light he had it for like a month I think and then the light stopped working he brought it back in we replaced the matrex we replaced the case with a completely brand new case the same model and then we even transferred his computer you know the mobile everything his rig for him we transplanted it into the new case super important for us is our no BS warranty and we really try as much as possible to make it super easy pag talagang defective yung product you know we don't try we don't make excuses we will as much as possible try to replace it for you and that's what we did with this case also about warranty since we're here na rin this is actually not a new build it's a build that came back because we're having problems with the graphics card I'm not sure it's a graphics card or the mobile basically ayaw niya mag-update nung g-force experience pero when we moved the card to the test bench over there card worked fine update no problem we got the 2080 super and then we moved it here just to test and it would update no problem so it's just this graphics card in this board for whatever reason when we try to update g-force experience na-glaloop siya aw man eh didn't mean to get this camera na-glaloop siya and and the PC basically freezes and we can't load g-force experience but so we can put in another graphics card we can load it up all the way to the latest updated GPU driver and then we can stick in the is that a 1650? I think it's a 1650 back in and everything will work fine and the owner is watching so live update na live update of the problem yes so in its current configuration the PC when you're trying to load update through g-force experience the PC get stuck in an auto loop basically you can't get it to update anymore stuck in an update loop but if we take the GPU and put it in another PC like the test bench everything is fine and then when we got another GPU in this case the 2080 Super from our test bench and put it into this rig everything worked fine also updates no problem g-force experience no problem so actually it's a bit of a mystery and we're still trying to figure it out how we're gonna approach this guy everything works fine now because we updated the drivers using the 2080 Super so everything is updated now so I don't know we're gonna have to we're gonna work some more on that tomorrow yes so that's high track by the new base warranty stories but yeah that's a build from a customer we're working on it now and that's a thing with computers faminsan talaga hindi mo maintindihan what the heck is going on everything should work fine everything should be okay on paper but then sometimes you get these really weird errors like that but the matrex 55 from deep cool very clear na sira talaga yon the fans and so we replaced it right away for our customer it came in yesterday I think and we're gonna send that back to our supplier a little note on the nr200p that was that's a super in demand case we're out of stock now we sold it for like 5200 or 5-1 or something like that and then we also have a very loyal customer sabi niya na you know I've seen other shops that sell it for 6,000 somebody else said na they've seen it go for 8,000 and so I just want to point that out kasi may nag-trol may nag-heckle sa YouTube na may isang item kami na masmahal mas mura sa Diana Quest and it's true again we're a very small shop so we can't always keep track of the price going up and down so you might find items like that napasid ko ang dami mga mahilig lang mag-trol or may keya na if you want to look smart the very the super easiest thing to say is ah, overpriced even though you have no idea what the market price is even though you have no you've never talked to a dealer I mean it's so easy for anybody to say opito opito and sometimes it is true na overpriced or you know some of our items are above price although I was talking I bring this up kasi another customer messaged me another loyal customer is like sir may na comment nag-get it sa YouTube and actually the customer is very nicely defended us and then I said actually I also saw the comment pero I didn't want to feed the trolls but this is what I would have replied and I said I'm a super long reply na basically nabagit ko dati 3080 namin Zotac 69600 I've seen that guy that was complaining na ang mahal ng mother board namin I wanted to say na ano mas gusto mo ho yung mahal na medyo obsolete na mother board or yung up to date top of the line graphics card na sobrang mas mura compared to the other shops but again don't feed the trolls and I personally just get I feel that it's so easy to say na overpriced yun overpriced yun if you wanna sound smart that's the first thing you're gonna say overpriced kasi it gives whoever you're talking to the impression oh this guy must know his shit kasi for him to say that then he must compare it with everything he must know the prices from all of the shops and he must talk with the dealers and things like that but as I've talked about before in the other shows na why are PC parts so expensive from us we have a short clip from one of our pwede magtanongs that explains that gives some of the reasons why and like the nr200p we sold it for like 5-1 yun na I've seen it go for 6,000 8,000 so it could happen that some of our prices are not up to date which results in them being overpriced but a lot of our items are not in fact they are underpriced and I just got a little annoyed when I see people on Facebook YouTube commenting that na oh but ano why is your price for this particular part like this there are so many reasons why and instead of focusing on the parts that we do have that are very well priced like well below what other people are selling them for it's so much easier just to point and say na ito overpriced and you know sound smart in the process so I get it if you want to sound smart at our expense feel free yun na I don't bother to comment publicly anymore on the YouTube or on the Facebook when I see something like that because it happens all the time when we were younger like when the shop was younger I remember one Facebook post I said na you know our SSD it was an SSD that was cheaper there's this comment na said oh it's so much cheaper in this other shop and so I screenshotted that and then I posted again that you know this guy is right it's so much cheaper in this other shop I posted to our hardware sugar Facebook na if you want you can go to that other shop so you know we're very transparent about our prices it's just like I feel na people want to play God and they want to be you know Kia na para oh overpriced we had this one guy na your 5600XT when we still had it in stock our 5700XT is overpriced and I was like yeah you can buy it from this guy tapos may isang Lazada customer that card was going for around 20 or so thousand I think 10,000 pesos you can go with that guy di ba gusto mo na mura sige, punta ka dyan so it might happen that some of our stuff is sometimes more expensive I like to think we make up for it with quality quality customer service we know our stuff pero you know if price is really the bottom line sometimes sometimes that's not us most of the time it is but not all of the time we just can't wait for the next customer rant post to be honest I really tried to space them out because I do get a lot of flack for them people say that we shouldn't be like that to our customers and things like that roll eyes roll eyes it's fortunate that I really don't care I run hard with sugar I am part owner so the only person I need to please is me and if it's also part of customer education customer service good customer service starts to be a good customer and when customers are being unresable I really don't mind calling them out some people get offended they get turned off and maybe we're just not the shop for you but to be honest I have so many many saved already naipon lang yan because I don't post them I try at least just once a week I just try once a week because like I could have like I think I have six weeks worth na I can just go straight like commenting about like oh my God like this guy oh my God this guy but I really try to I really try to tone it down and I really just try to show the most egregious examples which I feel are medyo grave na yon grave na and I do feel bad actually sometimes people message us and they're like sorry this is done question but please don't put me in the head scratch your Facebook album I do feel bad because I don't want to have that impression naman bahwa magtanong that's why na we entitle a show pwede magtanong it's okay to ask if you notice the things that I post about it's not so much people asking but when people are super aggressive right away either about the pricing or about the warranty or they ask these really inane questions na nandun na kasi sa website baka baka tinatanong yan nakalagay doon sa product description single fan for sure may magtanong sir, isang fan lang so I mean that's when I really I really have to restrain myself but I do try to politely answer everyone actually just one last na lang I don't know if I brought this up before another show I recently topped I only said three things to the guy three words three words and they were so super innocuous like basically and yes, I or something like that masasobrong innocuous tapos na banatan ako nung bad customer service so that is my personal record that's my personal best and you can see I'm quite proud of it I said three innocent words to this one guy on Facebook and then na banatan ako nung bad customer service and I have no idea what did I say man it was really three words no idea but he got actually ticked off I think because of our our automated replies which also I have no idea why he would be so annoyed with the customer replies they seem very innocent and innocuous to me but that one I'll definitely post one of these days because it's super I really I really I really had a good time when I saw that when I saw that message yeah so actually we reached the end of my outline I just wanted to point out na a lot of our customers because of the prices now because of the inventory a lot of our customers when an item is available they just buy it kagad tapos na sa store dito sa likod so that they build up their PC in stages advantages of that is number one you get the part that you want you're not worried na big lamobusan ng stock because stock is very limited and number two the cost is spread out so it's easier on your wallet it's also easier to justify if somebody is auditing your accounts so a lot of our customers do that I just wanted to point that out na and it's very satisfying also for the shop kasi it shows that they trust us na once you buy an item and you pay for it in full you know that that item will be there for you we don't sell it thinking that we can make up the stock later on we don't whatever we treat it with respect and we make sure it's very secure para when the customer is ready for the full rig then all of his items are ready to go so that's one that is one build option for these very very troubling times na ang hirap pakahanap na stock sobrang mahal ng imang stock so our advice to our customers is if we have what you want please get it get it basically pay for it na kagad kasi we never do when it will be in stock again yeah so that's about it we've hit like an hour maybe I'll just very briefly this k3 keyboard and m3 mouse are lent to us by ASUS and we're using them for a test bench thank you to ASRock for the very nice mouse pad although I do want to get a patag mouse pad if you've seen our in the industry we interviewed the founder of patag it is basically Philippine themed mouse pad so those are very nice at the 2080 but I do mention the k3 and the m3 because we do have them back in stock so we have the k3 here and we have the m3 here and they're quite popular and we do have them back again in stock and I was the k3 actually is one of the very few if not the only ASUS component or part that you will find for less than a thousand pesos then there's some interesting behind the scenes stuff there that I don't know maybe I'll share at another time part of our swag from this Christmas thanks to ROG we are not carrying these super cheap SSDs they're not they're I don't mean they're super cheap in terms of quality they're just very cheap in terms of price a 240 gig is only 1.6 I believe kasi maganda pa dito they are lifetime warranty so we got a whole bunch of them regardless pang office pang gaming kahit any use that you can have for your computer we really recommend that you get an SSD and imagine this isn't even 120 this is a 240 gigabyte SSD and it's only like 1.6 if anybody's watching and they're like oh I know another stock that has that for 500 pesos I'm sure pakipost lang please sa comments if there was somebody else with a cheaper 240 gig interesting story actually about those 240 gig guys we they're from a new supplier so I had to go way out to the boondocks di naman like sobrang way out and I made a video about it and at first when I got to the warehouse yung na first time usually yung mga suppliers nga deliver sa amin because that's how you do it I mean you buy the stuff transfer payment and then their delivery van is here but for those SSDs the supplier is still new in the Philippines so I had to go to their warehouse and when I went to their warehouse ayo pa amin ayo pa nila aminin una sabi sa akit na hindi pa dumating yung shipment and I'm like how can that be kasi kawusap ko yung foreign contact ko sabi niya na ready na and I told her I'm gonna go here at a certain date et cetera et cetera at first yung kwento wala parao and then naging I emailed my contact I emailed the local person here and I was waiting there in their warehouse at province tapos naging the story suddenly became it's actually there pero natakot yung warehouse staff dun sa pinapunta mo the one I was talking to didn't realize it I was the schmuck who went over to the warehouse so when he was saying na natakot sila dun sa pinadalam mo natakot sila sa akin I'm like what the hey pan sila mo natakot sa akin so this is whole thing security blah blah blah I'm like I had the invoice I showed them the invoice I showed them the email but sila mo natakot sa akin and I mean you know I do not have the most threatening face okay I mean I know some people na nakakatakot ang mukha nila yung kung mahagilap mo sa dark alley you run into a dark alley you might turn and run the other way kasi nakakatakot sila but I don't think I have that kind of face so I really don't understand ano tong you know ano ba tong OA na o natakot sila sa iyo so anyway we're gonna have a may we're gonna do a short YouTube video on that na para that title would be like natakot ako mas cam kasi nga bago tong supplier sa province siya yung warehouse and a lot of people told me don't do it don't go don't go kasi yung na cash kasi yun e that was a six figure cash transaction dalo ko yung cash with me so they're like don't go don't go parang sketchy dubious yung supplier bago pa lang sometimes I like doing stupid shit like that so I went anyway but the YouTube title would be akala ko mas a scam ako ako yung pinangkamba lang scammer so yeah look out for that look out for that video in editing and before I go I just want to point out that we do have the lovely Noctua fans again Chromax Black of the NH-D15 regular NH-D15 in the regular Noctua Brown U-12S the Chromax Black U-12S also very popular and the excellent performing NH-U-12A very popular oh and also the AUROS ETC 800 very popular also back in stock March Salas from Facebook says hi hello what's up yeah so the Noctua we only have very limited stock if you want them those are another things that if you want them you buy them already everything is available on our site we tried to stock Noctua as much as possible because they are super quality Robbie from YouTube ask ilang months po ang waiting time pag mag special order it really depends on the item sometimes our suppliers have them already and then you know it's just a week basically I order from the supplier the supplier delivers it here I tell you you come to the shop sometimes it's really for order abroad like if it's a thermal take item we can basically get any thermal take item but it depends it takes a long time for thermal take kasi galing pa sa Taiwan so it really depends on the item Ariel from YouTube says can you plug in a surge protector extension to an extension then I don't have a lot of experience to be honest I would think so and the protection would only extend to those on the that you actually plug into the actual surge extender yeah that sort of makes sense in general you should try to avoid octopus yung undaming nakasaksak into just one outlet yeah short answer yes probably log answer I'm not really sure might want to ask somebody with more electrical experience yes H.O. Gaming from YouTube asks true po ba matataas prices kung next month I really don't know RAM prices are quite high now GPU prices are quite high I have no idea I have no idea what they will be like in the future yes so but again our advice to our customers is just buy it now because we really the future is uncertain we cannot predict what will happen what will be in stock and for how much they will be Sean Co from YouTube asks how do you process special order yun just go to our candy portal there's a section there called request item and then just fill out the form there and that's it in fact our candy portal let me pull up the link so that I can put it here but again guys only request the custom orders if you're kind of serious as I mentioned like early on in the show we had some no shows recently for the custom orders that we did try that we did successfully find for our customers this is the link to the candy portal once you sign up there there is a button I think it's a yellow button it's very clear on the top header request item then you just need to fill in the form and then we'll get back to you ang hello PM yes but it's better if I mean we'll see the message and we'll probably reply but we're just going to tell you to do it through the site kasi nakautomate na yun e kiba ka na sa site it automatically collates all of the custom orders ang mahirap sa Facebook and I really wish customers would use Facebook less ang pangit ng interface ang hirap paka search ng messages ang hirap makahanap ng thread so which is why we push everybody to custom order through the site because our site automatically automatically collates all of the orders it generates a list and from that list I can get back to you individually hindi yun mawa wala kasi kung sa Facebook for sure mawa wala yan we'll reply to you and we'll say that before what we would do is we'll reply to you and say that we'll try and then it's so hard to find the message after which is why now I'll probably be the one to reply to you on Facebook later I'm just going to tell you to go to the candy portal oh, you did already okay so thanks very much it's there in the candy portal okay what else do you should I make to that to be honest after I sign off from you guys I'm going to do further inventory like you notice that the top shelves are unoccupied and I'm going to climb up there to put some of these boxes you have a very nice Lanquil 2 mesh in black and in white still in stock oh and this is I wish God you know please somebody anybody out there do a rig so kaya kaya kaya at ang white na case or whatever but do a rig with the vision D mobile and then with the relics AIO man that'd be so good that I would like that all that all white ano this ang gada pa nung aesthetic nung vision damn please somebody do that please somebody do that build soon um yeah okay let me just we do have the still very popular 510 elite the PC that we are trying to figure out what's wrong 510 5i a very small shopping um these are really small itx like mini itx cases bagay for like an office build yung I mean like you know you want very small for your build oh we do have the new 870s I posted on the facebook that you know Samsung announced that there would be an updated version kasi the old one is the 860 now there they have the 870 EVO and Samsung announced it like third week of January by the next week or two weeks later we already had them in stock so it's so nice when there's a product announcement na may bago tapos talagang in stock siya di kagay nung AMD di kagay nung NVIDIA nang announce nung announce ay agar hirap naman maka-stock lasada orders for pickup I think we also have some shoppy orders although I am currently mad at lasada because of stuff that I posted about already on our facebook alright Ariel okay, wait I'm just gonna say guys that for any other tech questions please really do sign up to the forum pm.hardwishugar.ph because there's a whole bunch of reasons one it makes your questions searchable so that anybody else who has the same question can actually find it through google through other search engines number two it's so that it's easier to track it's I cannot keep track of the messages facebook so comments on youtube and things like that so it's much easier in the forum and lastly everybody can weigh in all of the hardware sugar stuff not just me as well as members of the community like gentlemen parot do we carry rack cases we do not because actually rack is exclusively distributed by eCPC so here at least in metramanila alam ko outside of metramanila they have other distributors pero here in metramanila it's only eCPC that carries them officially to be and to be honest they're not really our target market rack is the price is excellent but you know you get what you pay for I mean I don't want a slam and you do it's very good value for money although yung nga that's why we want to do a youtube video we're going to buy all of the rack cases and then we're going to test them for air flow kung kamo sa ba sila so I think that that would make for an interesting video hopefully we don't break the 2080 super kasi na choke siya sa init sorry so I'm just going through the chat for the tech questions please do sign up to theforumpm.hwsugar.ph I usually list three main reasons but really the main reason is that other people can answer not just me because you know my tech knowledge is not I'm still learning a lot of things lots and lots of things as I deal with the shop and I deal I learn from other customers and I learn from our staff so it's super interesting to me that we can get people that there are people who volunteer their expertise and their services and you can get them all done sa forum and to be honest sometimes I feel that I'm not the best person to answer because yung search protector I don't have a lot of experience using them and if you notice the YouTube videos like I really point out I only try to make videos that I have some experience in that I have some confidence in saying that if I say this medyo tama naman siya but even those videos sometimes I do make mistakes some egregious mistakes actually so it's much better like in the forum where not just me you know you get my viewpoint but you also get the viewpoints of other hardware sugar staff as well as members of the hardware sugar community of which gentlemen parot is one of them the guy who asked the question about the rack cases earlier and yes and great minds do unite in the forum and it's amazing as I'm really blown away by the response like grabe sometimes when I look at the question I'm going to answer and then pero pag tingin ko may 16 answers na dun sa isang tanong and I'm like really what else can I wala na magdagdag because the answers are so comprehensive already so yeah I really do encourage people to check out the forum it's free you can sign up using your Google or your Facebook so you don't need to make a separate login anymore then you see from YouTube ask recommended webcam these guys I'm going to show you my recommended webcam right now there there it's my cell phone and my other cell phone for the android cell phone I'm using droid cam and for the iPhone I'm using the IV cam only because I can't use droid cam also because I'm already using it for the android you notice IV cam has this ugly water mark dun sa upper left but I don't want to pay for the paid version but yeah if you have an android droid cam is great and if your cell phone has a decent camera that's good enough already it's amazing you don't need to you don't need to buy a dedicated webcam anymore I'm super cheap I don't like buying things if ok na na milibre and they really worked out we've started streaming since September we have four different shows pwede magtanoong in the industry live from the shop and the most recent media diet Eric Altuna sub-serve from YouTube very recognizable name also I've seen him in the comments thanks for watching Lloyd Padilla thanks for sending a sticker or 50 pesos thanks so much also a very familiar name thanks for joining me on the live stream this Valentine's Day so sorry about the webcams I don't use webcams because I'm cheap I don't want to buy anything anymore and I use my phones because I already sunken cost na I already paid for the phones and apps are free but if you check out my video my live stream in the industry with fixy.ph so with Anton Gloria he set up a repair service fixy.ph they sound very legit you should check them out if you need something repaired but anyway he was telling me of cam na the camera that he used there was like an 800 peso webcam from shopp and actually in fairness the quality of that one was pretty good too so if you want you can comment there then I could probably ask him like what webcam he was using for that cursor C asks do we have a discord group we do not actually I've been interested but to be honest I'd be worried about spreading ourselves too thin because all of our staff or 3 fourths of our staff reply to pwede magtanong the forum I'm very involved with the Facebook like I basically Thursday to Sunday I'm the one who handles the Facebook I also respond to like 95% of the YouTube comments when I say respond that means I've looked at them and I've replied or I've decided that it's better not to reply but I basically go through all of them so we don't have a discord kasi I don't have any more time to be honest and ako kasi if we do something hardware sugar related I want to be involved pwede magtanong forum I'm also there also very active if we did a discord server I don't know how much time left I would have to devote to that and I don't want to do something hardware sugar branded or hardware sugar related na I can't be a part of so maybe in the future and to be honest these discord servers sound very interesting pero we don't have one at the moment yep and yes, Lloyd Padilla thank you for that 50 bucks sorry, so if anybody else sent stickers or or stars via Facebook thanks so much sorry, hindi ko kasi ma monitor talaga sa chat I'm not a streamer by profession or anything like that so I'm not very knowledgeable although I guess we could have the event like here dito sa bottom underneath me you can have event so at least makita ko naman and we actually do have that for pwede magtanong but yeah, I didn't do it for this stream first thing he says when are we gonna get the Q300L back in stock I don't know my guess I do want to get them in we usually carry them all the time but right now our cooler master supplier is in stock the Q300L actually is a good example of a case that got bad reviews because for air flow but we've done a lot of builds in them and I like them I like the aesthetic the build quality is good cooler master naman and you add a fan or two and there's no problems and even when we didn't add a fan we never had a customer come back to say my PC fried my CPU got boiled or melted in the Q300L or the GPU it's good to follow reviews but at the same time it's also good to ask feedback from the shop not just hardware sugar from whatever shop that you buy from because usually our reviewer will have a review unit they'll test it but yung kagandahan ng shop dami lang feedback na huwa from their different customers so it's really like yes, it's anecdotal but it's on such a scale na you can really tell na itong part problematic or yeah itong part I've heard na this will happen kasi andaming feedback na huwa ng mga shops from their customers and yung Q300L it got disped by a lot of the foreign YouTube reviewers na air flow sucks and you know your components will melt but you know we've never had a complaint we've sold a lot of them and we want to continue selling them if we can get them back in stock again and we've never had a complaint from anybody who got them from us and I personally like the aesthetic I think they look very good and they're very easy to build in thanks for the recommendation Eric to be honest palagi kaming palagi ako kinakabahan when people say na yeah, we recommended to our recommended the shop to my friends and things like that kasi we don't want to let you down di ba siyempre ayokor mo mga pahiyakan na you know you recommended and then we our service sucked or things like that so I feel parang it's it's added pressure on us when we hear like oh so and so recommended you parang ganyan but we tried to treat all customers equally and that means like yung 110% customer service that that Tana we're becoming known for and that some people you know say namanda yeah, you know you guys have great customer service but I always feel a personal level of anxiety when I hear people recommending us kasi I don't know you know we exert effort naman but it's just like sometimes we exert the same amount of effort to be honest for everyone for if you're a new customer if you're a returning customer if you're referred by an old customer but it's just I don't know I always feel siguro kasi expectations it's nice kasi when you come into a shop and you know nothing and then it just they just blow you away like ulakan expectations and then ang ganda pala nung service not just rawdware sugar but like you come into a restaurant that you've never eaten before or you try an airline that you've never tried before when we can finally get back to riding in airlines na pala nung service and I think it's special when there's no expectation and then suddenly like wow ganda pala parang ganon Dennis C. asks if I'm a gamer yes I do game and I actually posted don't know nang pwede magtanong forum like what games I'm playing now I did the last two games I played cyberpunk 2077 which I finished the main quest off and then I played I finished Star Wars Battle Front 2 I got called out for this it's not battle field 2 it's battle front 2 or something and actually battle front but tamaba battle front 2 was a super nice surprise I just got it for free from epic it's like a 3 year old game but the graphics are still very good and then pala das the story spans from Return of the Jedi all the way up to episode 8 tam what's the one the last Jedi right? episode is called the last Jedi yes so the story spans episode 6 from episode 6 up to episode 8 so actually I had a really good time the gameplay is very arcadey but I had a good time shooting down stormtroopers and blowing blowing away TIE fighters and things like that Luigi asked if I got a floating enemies bug during the campaign I did not there were a lot of bugs some were quest ending like for that particular quest but fortunately I was able to finish the main quest without any problems Clevix asks ano po kailangan for a dual monitor basically you just need a GPU that can support that here let me show you this is an RX 470 we have for the test bench you notice it has 4 HDMI ports and 1 DVI oh wait wala ka bang DP ah sorry let me correct myself it has 3 DP so display ports 1 HDMI and 1 DVI-D so this graphics card can actually support 5 monitors you just need just make sure that your monitor has display port, HDMI or DVI-D so short answer to your question short answer to your question your graphics card just has to have enough ports to support the multiple monitors Luigi says battlefront 2 so battlefront 2 by infloting I never saw them I know that was a concern I've seen a lot of videos of the bugs in 2077 like the cars flying and the people in midair so I thought you were referring to that game no I never saw any in battlefront 2 yeah wala I would have some stupid stormtroopers like they would get stuck behind cover like they wouldn't know what to do so they'd be behind covered and you can see them popping out and then popping back in and then you can kind of see in the graphic the animation is weird para siyang like sa cycle but I never saw anyone stuck in midair sorry I thought you were talking about 2077 which is quite infamous for its bugs but I never saw that in battlefront 2 okay so I'm going to sign off guys because I need to do I need to go up there so we need to so that we can clear out some of the stuff that's on the ground here so thanks for watching another episode of in the shop again please check out the forum pm.huggersugar.ph our next livestream will be this Tuesday oh take my apple my apple camera froze I think it ran out of battery so it's really definitely time to go so I'm using my android nalang so yeah our next livestream is media diet which is this Tuesday that's our lease tech oriented or computer oriented show basically I just talk about the games that I played so maybe talk about battlefront nga and cyberpunk and I'm playing now mechwarrior 5 mercenaries I'm a big big battle tech fan read the novels I've been playing them since mechwarrior 2 you know a bit the series might not be known if you're a bit younger but yeah I'm playing mechwarrior 5 mercenaries now I'm having a really good time so we'll talk about that on media diet as well as the stuff for reading and it'll be with my good friend Gizmo again and Gizmo is super knowledgeable about a lot of things computer anime games books comics so it's really just like more of a hangout show where we talk about the stuff we've watched read and played for the month so that's this Tuesday 9.30 media diet and our last show for February will be Feb 26 where we have another episode of Pwede magtanong and Marvin will be back with us he's been absent for the past two shows he'll be back with us on Feb 26 so yeah thanks for watching thanks for being with me this Valentine's Day stay safe and you know the problem just like super ito na talaga yung last so parang nasanay na ako to and layo talaga yung quality na yung motorola phone ko compared to the apple anyway like I don't know how to sign off anymore because usually when I sign on it's whatsapp internet but now like I haven't come up with like a decent sign off phrase yet but yeah thanks for watching if you like what we do and you have extra mula to spare please consider joining our YouTube membership if you have a tech question you can ask it at our forum pm.hwsugar.ph watch media diet this Tuesday please buy from the shop running out of things to plug here thanks stay safe have a good one guys if any of you guys are having a date pa tonight I wish you all the best have fun ayada ayada professor in college who would sign off with be good have fun stay safe and that's very applicable peace out guys