Hey guys, it's Lauren sister number five here. I just want to hurry and apologize for my kitchen I'm in the middle of moving so I am packing up and unpacking and it's chaos here But usually when I move I eat out a lot because I'm packing up. I'm unpacking. I have no groceries This time around it's our little sister's wedding next week and the holidays are coming up and I'm trying to eat healthy So I just wanted to show you something that I do during the week to kind of save time And make sure I'm eating a little bit healthy and starting out my day, right? These are our turkeys turkey bacon egg Muffin cubs, it's an awful, but they're delicious You can make them on Monday grab them in the fridge the rest of the week and they're perfect So whether you're moving or just starting to feel the stress of the holidays, which it's not even Halloween yet How's this already stressful? These are perfect. So Let's get started With some non-stick cooking spray you can make 12 super easily But I'm just gonna be making six today because it's just me and I don't think I could eat 12 so set that aside and then I'm just taking a Mason jar lid. I know it's kind of ghetto But like I said, I'm moving and who knows where the cookie cutters ended up So any circular thing will work You just need circles that are gonna be big enough to fit in the bottom of each muffin tin spot That's what they're called. So you'll kind of form up a little bit up the sides, but You just need that circle and I know I'm wasting bread I wish I could tell you that I was gonna go and feed some ducks with it If you know any way to use extra bread like that, let me know All right So then I'm just gonna take the things I cut out and just shape them into the bottom and kind of press them down You'll end up taking these back out so that you can put the bacon in on the bottom But just to help it form a little bit easier and so that you don't ruin the shape of the bacon I'm just gonna do it real quick Beforehand and get that crust out of there. No one likes crust in their breakfast muffins Now we're gonna take our favorite Jenny Oh Turkey bacon you can use regular bacon if you'd like but we just love the turkey bacon and if you're trying to eat Healthy, this is a great option. So I'm just gonna take a strip of Bacon and first I gotta take out my bread Sorry take your breads out and then you're gonna take your bacon and you're just going to put them in a circle and Your muffin tin you don't need to like pin them together Anything once you get the bread and the eggs in there the bacon will just cook in a circle and it won't fall apart So so the next step will be just to put your bread back in And since it's already in that cup shape it should be pretty easy and they should just fit in and You should be good to go. They might get a little smashed. It's okay. If it's not perfect It's all gonna bake together anyways and just taste delicious. So get all of those in and Then we'll move on to the eggs. So we're just gonna crack one egg into each muffin tin It's okay if the yolk breaks a little bit or if it oozes out onto the side as long as it's staying In that one muffin spot. What is that called? Does that have a name? The muffin spot? The individual muffin spot you'll be good So just crack those in and then after we get all those cracked I'm just gonna sprinkle them with a little bit of cheese and a little bit of salt and pepper I'm using cheddar cheese. You can use any type of cheese that you want or any other toppings Sometimes we'll put green onions in them some peppers Just whatever you love in your eggs will work perfect So I'm gonna bake these at 375 for about 30 minutes or until the center sets up And then they're ready to eat or you can store them in an airtight airtight container for up to Seven days and just pop them in the microwave when you're ready for breakfast. Hope you enjoyed them To see more videos like this, don't forget to hit the subscribe button You can also check out more of our favorite videos here. Thanks for watching


My name is Nana. I'm from Cameroon. I've just completed a 120 hour course on teaching of English as a foreign language. I got so many so much experience from this course This is my class. I want to show you an excerpt of my class. Okay and watch Please I need two people to come forward to play the game Okay, come forward. Yes Okay I'll show you something Look what I'm drawing. You can tell me Okay, good telephone one point for this group make a sentence Make a sentence with the word telephone You have one point now make a sentence with the word telephone What's going to make a sentence? A sentence? Okay, this group can make a sentence. You have a telephone. Make a sentence with the word telephone Okay, I have I have Mango Make a sentence with the word mango. I say my my father eats mango every day Okay, two points for this group. Okay next Next next one. Come on look. Have a look.  No Yes, yes, yes, come on. Yes, quickly You don't know how to say You


The conference co-CEO is Jim Schnabe, Bill McDermott about to come on in about 10 minutes. But obviously we're here at CUBE, we're getting all the action and we want to get as much content as we possibly can and we have a customer from SAP Pierre Bobanier. Welcome to the CUBE. Tell us a little bit about what you do and then we'll dive into some conversation. Sure, I'm head of marketing for the STM which is the Société Transport de Montréal which is the bus and metro system in Montreal. And we carry about 1.5 million people a day in our metro. And what we wanted to do with SAP was to launch a loyalty program. We want to think totally out of the box, come out with a program that would be different than what you see out there today with the cards and points and all that. We wanted to innovate completely. We had a co-innovation session with several co-innovation sessions with SAP. And we did come out with a program which just launched a week and a half ago and we're very proud because the results are tremendous. We're talking about a iPhone application that our customers will use. They will enter their smart card number in it and the smart card is what you use to charge your fares and to validate your fares. And when you enter your Opus card number into the application, we get to know instantly who you are and then we ask you to give us your preferences and all that. And then once we have that, we're in a position to send to you on your iPhone app some very relevant information and offers. So therefore I can tell you that you spent, let's say $20 too much last month on the public transit and therefore recommend a monthly pass. I can recommend that you go from nine monthly passes a year to 12 giving you a small incentive. I can tell you that if you take the metro at eight o'clock in the morning and your nose is right on the window that perhaps if you were to take it 15 minutes before or 15 minutes after, you would be sitting probably in the metro. So I can give you relevant, but also I can talk to you about what you could do to really improve your experience with the STM. Yeah, in addition to this, we have about 340 retail partners into the program. So retail partners which are in the category of transport. So it could be a car rental, it could be big C like the bike rental service. It could be a community or a car sharing program via rail which is a Canadian train transportation. So that's the transportation partner. We also have retail partners for everyday purchases such as grocery and pharma, but we also have lots of mom and pop operations throughout the city where our customers live and these mom and pop operations cannot afford to have their own loyalty program. They cannot afford to communicate to the people in Montreal and therefore what we're allowing them to do to this program is to target this group of customers and talk to them and give them some offers. So examples of this is I'm sitting on the bus 168 and I'm going to Nunn's Island which is a suburb of Montreal and suddenly I've got a pop up on my application saying, what have you decided to make for supper tonight? And by the way, we have a new arrival of lobsters from PEI and if you check in now and show up within the next hour, we'll have a 20% bonus or saving on your lobsters and we'll have the sauce that comes with that. We'll match the wine. We'll give you the baguette to go with it and then we'll deliver it to your home as soon as you tell us. I'm hungry already. I want some mussels too from PEI. Get some mussels and lobster. For the opera house in Montreal, for example, two hours before the show has 100 seats left and these seats, as you know, are perishable, right? If they're not sold, they go empty. So they tell us, why don't you offer that to your customers? The first 10 customers that will check in on the application will get free tickets. The next 10 will get a two for one. The next 10 will get 20% off. So that's how you add value. The key here was instant gratification. We didn't want points. We didn't want people to accumulate points to eventually win something or get something. We wanted to have our partners to interact with our customers. Advertising is now commerce. And for the folks out there watching, might not know that SiliconANGLE Wookiee Bond, going back to 2009, was really one of the first media companies focusing on cloud mobile and social. And one of the things that we really saw was that with big data and with cloud, you can transform industries. And with mobile, it's great. And you see things on the transportation side, which you're in. And we see things like Uber and these really high-flying startups. That's where the people are. It's when you touch the person, this comes back to Jonathan Becker and Bill McDermott's conversation around marketing to the persona of one. Using analytics, where you can actually use data and applications, mobile apps in this case, with GEO and everything else, to really target a great experience. And so with that, I want to ask you a question with that as a kind of a setup is, you know, okay, I got a nap. This is maps in San Francisco. Oh, here the bus is coming on this time. It seems like a really basic utility, but at the end of the day, you have a consumer touch point and when you have that, you can expand. So I want to ask you, when you went into this, did you have that idea like we're going to expand into other markets? And it seems to me that you've been enabled to go in and do so much more. Definitely. You know, what we wanted to do, the key phrase here is the right product at the right time for the right customer at the right place. And this has a certain level of relevancy which basically ensures that a customer will transact with those customers of ours. Definitely, there's some interest out there for us to expand to other markets, whether it's public transit, but other retail, other industries completely. And definitely this is where we're going with that because that makes so much sense. Yeah, it seems to me that transportation is particularly well positioned to take advantage of data.  And one of the things we've talked about on theCUBE is while there's, you know, there's the tension a little bit in this, in the big data space between kind of privacy concerns, but also consumers, you know, want targeted offer. So if you can, as a service provider, if you can offer, use all that data you're collecting to put offers in front of people that are really relevant that they want, they're more, they'll be less inclined to be concerned about some of the privacy issues. How do you balance those types of issues among your, I guess, riders? Has that been an issue at all? And how do you pressure? That was one of the first objections that we discussed with the SAP people is we have probably one of the strictest laws in the world about privacy. So we wanted to do this so that the customer really didn't feel that big brothers was, you know, on his back. And what we've done is like privacy laws require that anything that you collect on a customer has to be critical, mission critical to your enterprise. Well, what we've done is we've separated the data. So anything that is mission critical to the enterprise is in one database. And whatever is preferences and information on that customer and personal information is in another database. And there's a Chinese wall in between the two and these cannot talk to one another. So I cannot go back to one individual with all of this information. I can go back to a segment of my customer base and send them some offers. And this way we manage to satisfy our lawyers and make sure that our customers don't feel that we're going beyond really what we're allowed to do. And I wonder, you know, as a marketer, you know, we hear a lot about really big data in analytics is really changing the way people do marketing. It's changing, we've even heard that, you know, the CMO and the head of marketing inside enterprises is really going to start to be the lead buyer of technology essentially over, even over the CIO. And then we're seeing that shift now. I wonder if you could talk from your perspective how the emergence of new technologies around big data, cloud, social and mobile are changing the way marketers operate. How has that changed your mindset about how you do your job? Well, it's for us, it's a completely new way of looking at things. Public transit, you would think that we're great marketers, you know, because we deliver a service and that's it. But we need to think beyond that. We need to think beyond who we are and try to see how we can really improve the experience of customers. And by doing this, by understanding really our customers, we can generate loyalty. One of the big issue in public transit is that our customers come and go. Every year, there's some people leaving us, new people coming in, and we want to understand why they're leaving us and these new customers coming in, why are they choosing us so that we can basically set all the right buttons really to track more and more consumers because that's our goal, is to increase ridership. So retention is the big game as far as we're concerned and using technology is really the way to get to it as far as we're concerned. And our aim is to increase by about 40% ridership in Montreal until 2020. So we feel that this is one, that will be one ingredient if you want, helping to reach our objective. Well, that leads me to another question around some really interesting use cases here for analytics. But how do you tie that to the business case? So the business case sense are, okay, we've got a goal to increase ridership. Analytics and social and mobile, the applications that you've been talking about are a tactic or a way to achieve that business initiative. Talk about how you tie those together, the technology and actually, to actually tying that to a business goal and delivering business value. Right, so what we're doing is we're comparing some of the tactics that we have with other tactics we've done in the past which have generated some gains. For example, telling people that they should move to the monthly pass or they should move to the 12 month pass by informing them, by talking to them, by letting them know that those products exist, we know that a percentage of our population will move from one group to another and then we will generate additional revenue and ridership to that. So that's one example. There are several examples like this of ways that we get influenced behaviors, to move from peak time to off peak, to travel more often with us because if you travel only 40 times a month, that means that you only use it for work. So we want people to come at night, to come during the weekend as well. So by talking to them, giving them incentives, we'll get people to use it more often and therefore achieve those more larger objectives if you want from a marketing standpoint.  Because I think you're a great example of again this transformation where you have a business opportunity on top of what you built. How did that all come together? Well, as I mentioned earlier, we're a very conservative type of organization, right? And therefore, they've allowed us to brainstorm, to blackboard, yellow stick it and come up with a methodology that would ensure that we become very innovative in our ways. They basically created an environment really that made it possible for us to spell out truly what we wanted to do and where we're headed and come up with some solutions to objections that we had from other lawyers or different regulatory groups to arrive to where we are right now and also to come up with some ways that what we're doing is attractive to retailers, 340 retailers is quite significant. It's probably one of the loyalty program that has the most retailers and to get them excited. Retailers are also very traditional in their ways. They use flyers, they use mass advertising. This kind of a program for them is something that they have in their 2025 vision. And now we're allowing these mom and pop but also these chains across Canada to test the geolocalization, you know? So each food store of IGA in Montreal has at the very same time different offers. One is for the bread, one is for the meat, one is for the, they all have a different offer and this offer may change by hour of the day, you know? So for them, it's a total shift in term of... It's a great example and I think one of the things that's exciting about your application is that you have a touch point with the consumer, with transit, so that's a real good penetration. So there's some utility there. So but that's not just the business model. You have a retail back end. Now you're expanding out on that touch point by providing additional value that might not have been available without mobile and big data.  And I think it's a great example of what we've been saying about other opportunities for other customers that might be looking at how do I evolve and modernize my business and get new opportunities, new growth? So the question for you is what advice do you have for other folks out there who are sitting there saying, hey, I have access to customers, consumers. How do I create a business model and a technology framework around this co-innovation? What advice would you give your peers? Well, do sit down with your experts in IT, that's for sure. But also go out of the box, try to come up with ways really that will ensure that you can really spell out what you're trying to achieve. But without these limitations that we always have in our mind and try to identify really these key objectives and try to find some solutions that are out of the box, really, truly. Okay, we're here live in the press area in the global communication centers of SiliconANGLE's exclusive coverage of Sapphire. Now behind me is the co-CEO's about to hit the stage and we're going to cover the press conference live here on siliconangle.com. We're going to go do some schmoozing with the CEOs. We'll be right back. But also watch the press conference we'll be carrying it live as they get set up. We'll be right back with more interviews after the press conference. So continue to watching and thanks for watching. We'll be right back.


When the narcissist knows you're wise to their games, when they know you're onto them, when they know you're beginning to figure them out, when the narcissist knows you're wise to their games, they will love bomb you again because it worked for them in the beginning. That's how they lured you into their web, so they will future fake, they will give you false promises to remind you of the false character, they will act kind and helpful until you start to question yourself, until you start to think that maybe you got it wrong, it creates cognitive dissonance where you have two conflicting beliefs about them, they use it to meant a reinforcement to train you to seek reward from them rather than punishment, so even when they're treating you badly, you will still try to do more, you will run endlessly on this hamster wheel trying to please them, which is exactly what they want, but when they feel like you're starting to figure them out, they will love bomb you again, you may think that maybe they're not so bad after all, you may continue to stay with them, because sometimes it's good, sometimes they do nice things for you, which is how you end up staying with them for such a long time and losing so much of yourself and your life, they are master manipulators, they're often very charming and charismatic, so they know how to lure you in and they know how to keep you under their control, when the narcissist knows you're wise to their games, they will triangulate you with other people, they will enforce their flying monkeys and they will start a smear campaign, which is very easy for them to do, because they always have to be close with other people, they always have to be involved, they will do nice things for random strangers before they do anything for you, so they've always got people under their spell, they've always got people wrapped around their thumb, which means that they've always got people they can turn against you, because people think they're so wonderful, so they can turn around and say you're the only one who thinks there's a problem, as though no one else will believe you, so you may feel like you're on your own, you may feel alone and isolated, which is exactly what they want, because if there's going to be a discard, they don't want you to have any support, they don't want you to feel like you have anyone on your side, and most often when people go through this, they don't have anyone on their side, the narcissist flying monkeys will turn against you, they will do the narcissist bidding, because the narcissist has already told them all these things about you, they've lied to them, they've spread rumours, they've told them that they were just trying to help you, they've played the victim, they've made false accusations against you, they will often say that you were doing things that they were doing to you, so now despite everything they've done to you, you're the one who looks bad, which makes it easier for them to turn people against you, because people may think that they're helping them, they may believe they're doing the right thing, narcissists like to target your family and friends, and turn them into their flying monkeys, because they know that you love and trust them, and it makes the narcissist feel powerful when they are able to do that, it tells them that they are better than you, but they are more intelligent, they don't look at themselves to see that what they're doing is wrong, they just think that if you were so smart, why couldn't you stop it from happening? They blame you for everything, even the things that they're doing to you, when you may not have done anything wrong, and those people just don't know the full story, they're just being fed this narrative by the narcissist, but you shouldn't waste your time trying to convince them, you shouldn't waste your time trying to get them on your side, because that rarely works, you will just spend more time worrying about it, so instead what you can do is set strong boundaries, don't give the narcissist any supply, and accept that you can't fight all of the flying monkeys, you can't convince them, you can only be yourself, you can only live in your truth, you can only be the best that you can be, so let them think what they want to think, and just hope that in time the truth will reveal itself, but you have to accept that for now, people aren't going to see you how you want to be seen, or how you actually are, and that's just how it has to be sometimes, the best thing you can do now is distance yourself from those people, because they're not going to help you, and avoid engaging with the narcissist, because they may try to love bomb you, once they know that you're onto them, just remember that they don't have your best interest in minds, they just want to gain control of you again, but in time they will get bored, and things will get better, they only hang around for long periods of time, if they're still getting supply, once you cut off their supply, they're not going to waste their time, thank you for watching, if you found this video helpful please give it a thumbs up, share your thoughts in the comment section, hit the subscribe button to receive notifications, if you would like to support the channel, you can donate at papal.me slash narc-survivor, you can book a one-on-one with me or our website, it's narc-survivor.co.uk, thank you for watching and I'll talk to you soon


This topic is something I would was hoping to do kind of as more of an interactive discussion as well So but this room is very long So if anyone wants to kind of just move forward a little bit that would be good otherwise, we'll just Make do with what we got so This is a freelancers guide to handling difficult clients I'm Damon Schopen. I've been a web developer for 11 years now. I started portlight technology for years ago I came from you know the corporate environment over to starting a business And we develop custom web apps and do integrations and as you can see I'm from Wisconsin so So often when you're freelancing you get a phone call from a potential customer and It's really exciting you get on the phone with them you talk to them for I don't know maybe an hour or so planning everything out You quickly go ahead and agree on the deal you agree on the project and Then after you kind of hang up the phone you kind of have like this feeling in your stomach like hmm Something doesn't feel quite right with this project but you get going you get coding or building or designing or whatever you do and Just start working on the project because you're super excited to be Having a new client a new project The money is coming in life is good and then a few days go by and You notice there's like more and more requests from the customer that keep piling in and coming in and showing up and Then one Friday afternoon you get a phone call from a customer and they're like Yeah, we're gonna launch it on Monday or we're gonna finish it on Monday, right? We're ready to go we've got this big event we're doing or a product launch or whatever the case may be and At that point you get this sinking feeling in your stomach and you're going there is no way we'll finish this project by Monday and You're like alright. I got to work all weekend, but it's probably still not gonna get done and Meanwhile the client is excited because they don't you know grasp yet that it's not possible to be done they think the project is easy, right because Everybody's got a website or everybody's got a logo or Yeah, yeah exactly, you know, right? It's just HTML.  You're frustrated when the phone rings and it's them You know you want to pick it up you dread every email that comes in and everybody has a bad experience So most freelancers, you know, they're great with their craft and what they do, you know I certainly was when I left the corporate world but Don't have the experience with the business side of things which can be just as important or even more important in a lot of cases So as I said, I want to kind of make this an open Discussion here because I think this group as a whole probably has a lot to offer each other as well So I just kind of wanted to get a sense first of all who's out in the audience How many of you are freelancers currently if you want to raise your hand? About half the room and how many of you have been doing it for more than two years More than five years. All right, cool. We've got some experts in the audience here today And how many of you want to get into freelancing or starting a business? Got a few that's great Any other reasons you're here that I haven't covered? All right Great So as we kind of talk through some of these topics Feel free to just shout out and I'll try to repeat it back for the camera and or raise your hand But I think there's a wealth of knowledge here that we can all share with each other. So You know Compared to the scenario I just portrayed Where you just kind of rush into the project and you're going I know I did that a lot especially when I first started out Some of you can probably relate to that as well But one thing that is key is to interview the client You know you always think of your interviewing for a job or the customer is interviewing you But you should also interview the client as well and have a clear process for that When you interview a client one of the processes I have and maybe some of the people who want to share theirs Would be though is When I get a prospective client that reaches out to me or a referral or an email, you know I jump on it and get back to them right away But what I do is I schedule just a quick 15 20 minute phone call first even if they're like right down the street Because that saves your time and their time to just make sure that you know what they're looking for is what you can provide and What you want to do Will serve them well and within that short 15 20 minute conversation you can at least kind of get a baseline, you know and go For me for example, we build software. So if someone's saying well, I want like a brochure style website I would say you know, that's not really in our wheelhouse But I've got these great other people that I can refer to you, you know, and that's kind of turns you almost into a Kind of point of contact that someone can go to any time and be you know Hey, you know someone who can do this, you know, someone who can do that and you're always kind of on their mind So when the right project comes you're the natural thought there and Then what I do is Have subsequent meetings with them even before getting a proposal One to build trust to you know get deeper into it to really make sure That this project is going to be something that we're a good fit for And that the client has the right budget for the project as well in the right expectations You know very often you have clients who might come to you that just want to price instantly, you know, and I'm not able to give you a price instantly. I can probably give you a price range, you know just to make sure we're kind of in the same ballpark, but It's like building a house, right? Do you want a three bedroom house? Do you want a two bedroom house? Do you want high-end appliances? Do you want stuff from Ikea? You know, I mean whatever you need is great, but that can vary pricing quite a bit So people who are generally looking for a price are just kind of tire kickers in my experience Trying to get you know either a quick price to go against someone else, you know Be like hey, they said they could do it for half of what you can do kind of a thing But yeah, I don't know does anyone else have any Experiences they'd want to share with that.  Wow, just raise the price. Yeah Oftentimes I do that because I see them as one of those problem lines down the line Yeah, you know those will self-select out because they know that hey the other guy can do it Right, right Okay And people Yeah Right See what happens because you can always back up you can always come back down and go well Absolutely Oh, yeah That's kind of why I like to give a range as well because you know you can be like well You know on the high side we could be here, but you know, we could also be more on this low side We'll probably land in the middle, but you know, let's figure that out. So you have a solid price To move forward with but yeah So once you do do that initial interaction interview and figure out that they're a good fit It's not just quick off to the races, you know, you want to plan out and make sure that You clearly scope and figure out what the project all is going to involve, you know If it's a website, you know, roughly at least how many pages, you know Or is this going to be like a quick five page thing or do they have like an entire product catalog of a thousand products that need To go on this website Just to kind of get yourself narrowed down and having the time, you know Like I think like Rachel was talking about in the prior talk having those conversations are really important So you can drill down and dig into what their true need is and what they're really looking for Hey, I need a website while everybody needs a website, but what do you really want to do with it? You know, are you looking to get leads? Are you looking to sell products? You know, what is the purpose of the website? You want to make sure that you have a contract How many of you have a contract that you use with your clients? All right, that's pretty good not as many hands as there were freelancers though So definitely do invest in that contract You know, it is a little bit of an investment But it's worth it because you know, it is not just for the point of You know, say things go horribly wrong and you have to go to court.  What are deliverables going to be? You know, what's included in this project? So Um, it's clear on both sides, you know Are you just building a logo or are you building an entire website? You know, or did they think the logo was just going to be included? So Make sure you have a contract and get that signed before you start A lot of this too is education Um, I find especially in the software and web world, you know, most customers that I work with They're not that tech savvy, right? I mean, and nor do they need to be right? That's why they're coming to us as a freelancer to do this work. So A lot of it is educating, you know, customer says I want 50 main menu items on the top of their site, right? You would probably say well You could do that, but here's some good reasons why people aren't going to find what they're looking for, you know So you are an authority and an expert and um, those valuable insights that you offer are Valuable and it's going to be helping them to be successful Um, having a solid process as well um How many of you have a process for doing bringing on clients and doing the work? A few okay, that's good Um, I will admit, you know, I like I said, I've been doing this for four years as a freelancer My processes are probably not quite narrowed down as good as I'd like them to be Um, but I'm continuing to refine them and you can grow with that, you know Um, but I do for a number of things that I do repeatedly at least have checklists You know, so okay new clients coming on one send out the contract to send out the invoice three Set up the drop box or whatever, you know So that um, the client can put all the deliverables in there And it's amazing how fast you can go through that stuff when you've just got this checklist that you can go down every single time And um You know just execute, you know, and you won't forget a step You'll stay very consistent customers will know what to expect And you want to go through that process with your customers at the beginning. Oops So that they're clear, you know, how do you Develop or what how what is your process from start to finish for the entire project so that they know, okay I'm going to see some rough drafts after a week two And then I'll have A week to respond to those or whatever makes sense for your business, right, but then it's clear, you know Um, especially when you're working on larger projects You just might have a lot to do right in the beginning after you gather those requirements before you have something to show them And they might start going hello. What's going on? But if you're clear, you know, okay, this is going to take me a week or two to put the first revisions together You know, then they know what to expect and when Anyone else have thoughts on process or what works well for them and their processes all right Another important part is get the down payment Um, you know, don't be afraid to ask for money. I think a lot of times when you're starting out Um having conversations about money can feel really awkward um because you came from maybe A job at a company where you discussing salary was even kind of awkward always because you didn't talk about it much No one talked about what each other made but be confident in your rates and um, definitely get the down payment though because Or how many of you do get a down payment? I guess I should ask that. That's good. That's a bigger group. Yeah Because you know, you're investing your time and setting it aside So you want to make sure that you're going to be compensated for it um, and then have clear milestones, right when those additional payments are due so that um you Continue moving forward. I mean they expect you to deliver on the project. So um, it's only fair that they should be delivering with the payment as well And um, this is definitely one. I've learned the hard way myself. So Um, I've had clients where you know, we we had the milestone set where the next payment was due and you know Being the nice guy felt sorry for it. I'm like, okay, you know and believe them. Okay. Yeah, sure No problem. We can delay the payment as long as we do it by this day, you know And I deliver and then wait a year for the payment, right? So that's not a fun experience for anybody. So um Definitely have the confidence to stop the work if you need to stop the work to uh Receive the payment that you deserve Um, and then value yourself. I think that's another thing that a lot of freelancers Um, don't always do a good job at you know, your time and your expertise and your experience is worth Um, probably a lot more than you're thinking, you know, um Um If you're getting every job and every gig, you know, you probably Are not charged. Well, you're definitely not charging enough, right? Because You should have a healthy number of people go no, you know, I can't afford This project, but I would love to do it, you know, maybe in the future or something like that Some people should be saying no, right? Um, because You can go to go daddy, right and create a website on their website builder or go to square space and create a Squarespace site, but really, you know, what you are providing is that knowledge and expertise Of how to do it properly um And that that is valuable Um, be sure. Yeah For square space, right, so they go ahead and go there. Then they come back to me and say We can't figure this out. Can you go in our wicks website and make it look okay? And then that's double the price That I would have originally Right, right and it may not even be possible to do some of the things you need to do because those tools are basic, you know and they may be fine depending on your need, right, but Yeah, I've had that experience as well. I quoted out a large project for a client And um, they went with another Um provider and I was like sure no problem. No big deal. I was thanks for your opportunity to quote it. It was fun and um a year later they came back to me they still hadn't launched or gotten the project off the ground and We came in recovered the project and so they paid me about what I had quoted originally Plus they paid the other provider all of the work that they did so it was double to your point, you know um But yeah, you know, but definitely stick to your value, you know, I also had a lot of times people will say, well But my budget's only this, you know, they'll say it's like 30 less of what you gave the proposal for And can't you just meet that price and no, you don't want to do that because now people are dictating to you You're worth, you know, oh, yeah Exactly. Yeah, how can we modify the scope of this project to fit within your budget? You know, you can usually find common ground in your experience, you know, you can usually find common ground with that, right? You know by removing maybe service x or Yeah, you know, they'll get a different solution, but you know But yeah, you do have to stick to your guns, that's for sure, especially when you're starting out It could you know, you you just want the job so bad, right? Because you want to get established and get started.  Yeah Or they want me to do the same price that I've been working for the client for Um, 10 years and they're probably here. My friends are here now. No if you wanted to Oh, you know that kind of thing, but I also have time wasters that call me like every couple months going Thinking I'm going to lower their price as I'm coming back. I start marking down on my sheet How much time I've talked to them So the first time if they do lock in and but well, they get a little bit So Yeah Absolutely, I mean at the end of the day when you're a freelancer, it's your time is How you make money, right? And there's only so many hours in the day So you do have to be very protective of your time and your schedule And try to be as efficient as possible. And yeah, if there are those time wasters You know, you obviously want to be polite and respectful to them And yeah tracking your time that you spend with them is a great way to do that. You know, I've done that as well where Um, I mean I track all of my time. How many of you track your time? That's another good Okay, so yeah a lot of people do that. That's good. You know, it's great to look back on that and go Wow, I spent a lot of time on that project, you know, or Actually, that went better than I thought, you know, and you make a little more money or You could split the difference with the client if you want to but it doesn't hurt to make a little I mean you're providing the value really at the end of the day. So it's not usually just time for money, right? as well You know, you provide this logo that goes on for the next 20 years to Be the representation of that brand, you know, it's probably worth more than 50 bucks, you know, so Definitely. Yeah value your time Another thing too is the promise of future work Um, I've had that come up a few times where people will say well If you could just do this for free for me here quick or do it less I'm going to redo the whole website in another couple of months. I promise and I'll use you, you know Um, that's a trap. I think people have fallen to You know, and if they really value you and your skills and experience You know, you got to do that work all of it for what it's worth, you know, not just stuff later And don't be afraid to say no No, oh, that's fine. Okay. Um, don't be afraid to say no, you know, if a client is not a right fit It's okay. You know, let them move on. It's better to um Figure that out early than later But at any point in the process if you figure out, you know, this is just not working Have that conversation with the client and Move on. I think everyone will be happier for it. You know early on when I started Um, I had a potential client and this is probably where I did everything wrong So, uh, but it was a great learning experience, you know Um, but you know, we spent a lot of time up front talking and talking and planning and planning and they were asking me a lot of questions And I was sharing a lot of knowledge that really probably should have been consulting time looking back at it now Um, only to find out, you know, we finally got to the point of Getting started on the work and I said, okay, let's do the down payment here. It was a really small project even um, and they said well The changes that were made that you're going to be making are needed so that we can do our Big event and make the money and I'm like, well, no, you know at that point I was like, all right Sorry, I can't do this, you know, you've got to make the down payment Before I do the work But and I invested way too much time in that early on so Yeah, don't be afraid to say no, it wasn't fun, but you know, you got to protect yourself to be in with So, yeah, I think those were kind of the main Points I had, you know, I think happy clients. Oops not moving forward There we go Happy clients are good clients, you know, and they give you energy and excitement And um, also referrals, which are great, you know, I've gotten a lot of Really quality clients from referrals um And yeah, so Thank you. Um questions Yeah Yes Sure Yeah Yeah Yeah, yeah, that's a good point Sure, sure, sure Um, yeah, that is a good point and setting expectations is hard, you know Especially when everyone is in a different mindset frame of mind technical level experience level Um, but setting expectations is really important Um, I think some of the ways I set expectations is You know, having just deep deep conversations one Um, clearly defining what's going to be involved in the work I actually probably go a little on this overboard side of that sometimes, but um, I think that Time invested is worth it, you know, uh, I guess we develop custom software So if we were doing a small website, I may not take it quite so far But with the software we develop We do an entire like requirements document, you know, we'll do mock-ups. We'll do Um, this is how the user interacts with this screen. This is the outcome. They want to experience this as input You know, we really get it nailed down Um, and we do often charge for that But at that point they have a plan that they can take with them To any other development company or any other developer And at that point it's mainly just execution, you know, a lot of those requirements and planning is gathered, but Um, yeah expectations can be hard Um, anyone else have any ways that they better set expectations? Yeah, go ahead. Um, so I work for a company that has software that we provide as a service But we also have a process where our clients can come and request features and When we create a contract we make sure To include all of the different things that will be included with what we're providing And a lot of times depending on client needs or wants or desires They think that there's something included in that contract that isn't So what we do at that point is just get into a discussion on why that isn't included and how much more it would cost To implement that and a lot of times at that point the answer on their side will be no Well, like I thought this was included, but I don't want that but it really helps to just go through and detail Exactly why or why not like something isn't included in that contract that you Like the biggest thing that we do I think is educate and give information and once people have the information even if they're not happy with it They end up happier as a whole Absolutely.  I mean a lot of it is just pure communication, right and Communication is hard. It doesn't seem like it should be but Um, it is hard, right and picking up the phone or sitting down in person Um, is a very key, you know to making that communication happen.  That's going to be obviously more Uh of a cost and I think that non-technical Description kind of helps people think that through but um, yeah, that can be hard But yeah, good point Okay, what one phrase to keep in your head, especially where Darny has a freelancer or anything is the phrase scope creep. Yeah scope creep That is like your biggest thing and I can I have to use the analogy especially since I did my contracts for bands You read some of my writers, you know, and then this is the thing everybody's laughs about Uh, you know that van Halen said they own no green M&M That was a test because a lot of people don't read the contract And if I got backstage and there were green M&M's, I know they didn't read the contract And it comes down to towels. I want black towels. They get backstage. There's white towels. I know they didn't read it But the people that do read it, they'll call me and they'll say, do you really need black towels? I'll go, no, we don't I said Any towels are fine. I'm just happy to get towel But also being clear What will be provided because if you read the one writer for one client if you wrote on the contract, you said Airport transportation, what would that mean to you pick your client up at the airport Bring him to the hotel bring him to the venue, you know reverse Had a client that only thought I had to do it one way This just left us at the at the venue. How do we get back to our hotel? And then another one, I'll even say a local venue to hear a huge festival on the waterfront Said we got done on one of the main stages and said, oh well I said, how do we get our equipment back to the van that's a mile away in the parking lot?  So now our contract says Con-transportation from the airport to the hotel and back and return, you know, I have to spell it out You have to spell it out because some people just do not Or we'll take advantage of that.  It feels like I'm a broken record just repeating myself And I know when I'm talking with customers, they're like, yep, yep, that's it. Yeah, you know, like we all got it now You know, because We've probably talked to through each piece three or four times And it's really clear, you know, sometimes I'll put together a powerpoint that goes through it all and we go through that I always put together like a written Document that we go through To go through that but um, yeah, does that help at all with expectations? Okay, sure So as kind of a new freelancer, I've always been a lot of my work for other businesses One of the things that I'm finding and learning from my mistakes is that Getting content from certain clients is health, to be honest. Yeah Right now I've got a project that's been going on about six months But it's a contract where it's not one of my freelance clients is through a contractor So I am kind of stuck with it, which is how I'm learning Um, but what would you I'm putting in my new contracts that there's going to be a deadline to get me content Or I'm canceling your project you can keep in the deposit for the work I've done Because there's there's no point in me continuing to turn down other clients at that point But what is a reasonable expectation for that time frame to get content? How long should you wait once you're stopped and can't do anymore before you say forget about that Sure, sure, you know what I've probably never Said completely like forget it. I'm done But what I do and maybe others do something different here Um, is maybe that content finally does show up It's not a stop everything and put that content in right it say Okay, you know at this point I've Been filling in my schedule with other projects and keeping my work moving forward. So I'm happy to work it in But it's not going to be until Whatever, you know, I mean when you have the the next availability.  So I'm not going to do it for you for six months, you know, but Um, but I would do it at your when you can reasonably do it, you know And I I would you know say to them upfront too early on, you know If content doesn't come back, we will have to shuffle around the schedule and we'll get you in when we can And then when the delays start happening make that clear too, you know, and um pick up the phone and make a call and send an email right because Um, oh, okay Yeah Okay, as long as you're charging for it, that's great. Otherwise I would bow out of those meetings until You know, they're ready to have productive conversation again, right, you know, but yeah, but yeah I mean you but I don't know. I guess use your best judgment as far as Deciding, you know, this is not working. I mean with the client that like I was talking about earlier I just knew and my gut that okay. It's just time to call it quits, right? And if you feel like it's time to call it quits and you're not sure it probably is right, you know um Your guts usually probably a lot better than you think and um Yeah, anyone else have thoughts on that? Any other questions? Yeah Um, I do a little bit for free in the beginning, but Because I've run into where I've Had a meeting with some hundred times a client And we talked for a couple hours about their website and everything and I give them a couple ideas And they go with someone else, but yeah, yeah, and so You know, that's wasted two hours of my time or more. Yeah So that's why I'm asking if you charge for that for a community. That's tricky, you know I usually give a couple hours for free or at least an hour for free Um Depending it depends.  I really don't then it's pretty much all available, you know or included because we have that trust at that point Yeah, anyone else have thoughts on that? Yeah, sure. Sure. So keeping them happy. I think, you know, clear communication delivering what they're looking for And uh, I mean there's many ways really, um, but I think clear communication is a big part of it You know, as long as they're knowing what to expect Um, and they're liking the outcome that you're providing They're generally happy. I mean, I don't think it's too hard to keep people happy, you know, um Pick I think picking up the phone and just talking to them is you know, a lot of people love email and email is great, but Um, or if they're nearby get together in person, you know, because that just You know how it is I mean, it's much easier to build a trust and rapport and communication with someone in person around the phone. Then Yeah, I think creative billing is a was a great way just to judge What kind of client you have and this client kind of wants invoicing done this way in this client So don't have a one rule fits all but I'm one of the things that I Probably shouldn't do but I do. Um, I work for an agency and my the way I handle the few clients that I have I do What I found a lot of them don't like is this Attorney kind of billing system where every time you touch base with them. They're thinking they're going to get charged So the kind of thing where the way I handle them is like I'll do all your text updates. I'll do all your link changes I'll do all your image changes and then when something major comes along they remember I remind them stuff to remind them but remember all that other stuff I did I didn't charge you for that but I'm a charge you for this and this is the real price to that So that's just one of my personal thing My boss can't know I do it that way, but it's The rapport that I've now got with the ones that I deal with and their best friend That night when they just need help to do something really quick, I'll do that I won't nail them for that and then when something big comes along they trust that I'm making But actually Amy that's a lot bigger than all those other changes that you make and this is why this is happening But that's not that works with one. They tease me in the office because I have English charm. I'm just Charming or whatever and I just take that safe. But um That's what I found works for me. It's just um, just get a little bit creative and Know when to charge and when not to charge That's a good point.  I'll do it if it's going to keep the peace, you know, then That's uh, you know, I think you'll have certain ones that uh, They'll keep doing that but then that's Marybeth's job here is like this can't this We can see that this client is always calling us. Are they good clients or not? We rate those clients We have a rating system one through five and if it's a one client we deal with them straight away If it's a five client, you go on the back burner. So it's we're an agency So it's slightly different than free that's in but we can pick and choose that so definitely internally you can do that also just Great your clients and then handle your customer care on that rating and don't break that rule Yeah, and I think it's little things too like send them a thank you card when you complete a project, um You know if they're struggling with something and it'll take you 10 minutes Help them, right? You don't provide them with more value than they feel like they're paying you, you know And a lot of those little things I think can really kind of put it over the edge Um, one of the clients of mine who does this significant amount of business with me every month Um had a hard drive die and they just shipped to me to see if I could recover the data I don't know much about it, but I used to do that I'm not charging them for it because I don't know if I could even do it or not But I'll spend an hour or two on it, right? But they'll be so thrilled if I get that data off, you know, so um Yeah, you know, I think it's the the level of the client there that comes into that as well But you know the little things that you can do to just help them if they got a quick question answer it, you know Don't get desperate. I think that's what I'm talking about desperate That's when you stop making silly rash decisions on this whole thing. This is like for sure Yeah, I was just going to add on the question regarding like that initial meeting um I think thinking that meeting is a marketing meeting You're going in you're selling your services. You're selling what you can do for them But it's not a design meeting. It's not a like If you want like in-depth consultation if they want you to start laying out things You know, give them a little bit to tease them.  Yeah. No, that's definitely A good point, you know, yeah, you want to maybe show them that you can you're up to the task, right? But yeah, you don't want to give it away It helps if you set a time limit on that first meeting too And you know as far as like, hey, I've got booked from you know, I can fit you in from to the free and Give that expectation that you're not going to sit in there with them all afternoon So you have an easy out. I mean if you want to keep going great, like You know, if they're putting money on the table great sits out and keep going but if it's like You know, they're trying to push you for more. Oh You can always say sorry, it's time for my next appointment or my next call, you know I mean, they don't know, right? And you can even offer like if they are, you know, wanted a design like But maybe not development like you can talk about that you can talk about selling design You can price it out accordingly. It's a nice thing about when you do work for yourself is you can set it up Whatever makes sense It is yeah, very good point um, any other questions thoughts The number one thing that's gotten you through the last five years or 20 years All right Well, thank you so much and I will be at the happiness bar if anyone right, that's what it's called. I think yeah, okay


It showed us a couple of things, it showed us that this is a problem that we have not really seen very clearly, but it's a problem that's going to be with us for a while. It's a global problem, which is you have over 450 nuclear plants that in existence functioning today around the world, many of them very aging, many of them with standards of management and protection and emergency preparation, much inferior to what the Japanese have. You have another 60 being constructed today. So what we saw in Japan was the future in a way. It was a warning that look, even in a place that is as well prepared as Japan, you have this sequence of events happens, it exposes your population and you realize that preparedness was not adequate. The scientific standards are not adequate about what do you know about exposure to radiation and what do you tell the population.


What's going on everyone? Sam here with late sports cards. We're doing all right not the one we're ripping 23 Bowman baseball sapphire edition five box break number 13 random team style So look again at your random results as always you can find those on the websites under the results tab as well as the link in chat Let me actually zoom in a little bit on this camera So you don't see Sean flipping me off during the stream the entire time All right, good luck everybody let me Get live on tiktok here as well. I was like who did I don't even see you on Saturday I was like watch we're gonna have at least one of the people that work here come in and ask if it's a personal first thing You see LSE Sean. This is a personal Really dude Really you have to fall into the stereotype. Yeah always empty All right, good luck here everybody. Let's do it. Let us do it see we got a A royal auto is gonna be Edward Julian nice one there for the twins very very high riser in this class I would say definitely pretty solid like to see Yeah, I would I was sorting and shipping a top-loaded entire sapphire full case I was like, oh my god, Mike you're a mario to 50 on the green or 60 on the green for the Red Sox Jefferson Davis Axel Sanchez We can just do like what does force usually does you do all color? Yeah, he does To green orange Blake 22 of 50 Blake Lube a nice one there for the Red Sox. Hell yeah, man It's our former employee in front of the shop Blake Lube a That's pretty cool. Actually I wonder if that's the lowest number Blake we pulled out of this so far. I have to imagine probably is Got to pull a pad crash of late and super practice Stop Dino base base base base Yeah, not the best teams in the world. Unfortunately Alvin Drew Jones first Astros are pretty decent Astros have a lot of like guys who Will have like parallels in this got a purple Brian Acuna 17 of 25 for the twins twins did well in this box. Nice one there Minnesota ammo. Let's go ammo and Jordan Laula No, I don't work with Matt on Mondays anymore Hunter his son will top load for him and I just sort of ship. I'll probably be doing Do some other stuff as well empty Gianno Roman Anthony as well cam Collier first the Reds. Yeah, hold any Matthews before. Oh, yeah green Wilbur Sanchez six of 60. Let's go into the white socks. There you go, Alvin. Nice one there I think they're Robert taking a spot in 10 bucks Tuesday. Appreciate you Robert I think it's now under 10 spots to go for baseball. So nice. Thank you Other green coming up green auto moises by a steros 150 one of those underrated players in this entire group of prospects Very nice. Congrats Cubs. That's gonna be going to Chris S. There you go, Chris and that's first one stands 150 on the green And watching there's this really good guy on YouTube former MLB player Who was it someone in chat was telling me and Donnie about his names? Let's talk. Well, let's talk wax And he was like former MLB player like in the minors as well Yeah, we will be a J. I have to imagine. Yes, sir and He does like top 10 like props like underrated prospects from each like each year and type of moment Which is really cool, too So yeah, he does he uploads a couple videos a week So we oh like I always watch it like sleeper prospects or like high risers or like who's the best pitching prospect in this Class and everything Joshua Baez 21 55 on the teal for the Cardinals That's when they're st. Louis So then Rafael This is this year. This is 23. This is 23 How much are these boxes? I don't know off the top of my head Roger Correos kind of 50 for the Yankees nice one there One of their most intriguing guys down in the minors Yeah Lincoln bio Lincoln bio Yeah, if you go to personal boxes click on baseball and then you should be taken straight to what where you purchase them And guys we got six to go on the next one. That is breaking right after this another half case five boxer six to go uh Zach yeah, Zach jobs in this but it is He I think he's I don't think he has autos. I think it says this first in this He might be a there. Yeah, me and Vaughn came up with a phone Awesome, it's got the broken mkg Michael King Gilchrist shot. Uh-oh Everybody behave everybody behave behave just don't look don't look her in the eye There's Yulba Herrera First game played at Olympic Stadium. Oh, that's kind of cool. I did not know that I mean all right I could just tell you how much this is why I have it right here Uh box of this 680 680 a box. That's Jones first one Shacoon See even better than I could have imagined. I know right great size more and Michael kid Gilchrist Uh, it's Andres Mesa 86 of 99 for the Rangers on the teal auto nice one there taxes That's on that Dillon O'Rei spot a group break for a group break spot for a random team and this is going to be 120 120 so a lot less riskier Axel Sanchez 48 50 teal for the mirrors Matt Mervis Mervis word I know I gave you a little nod with the tealaw as well Vaughn give a little nod to Vaughn On that one for that that was kind of a thanks for the help. Here's your guy in the thumbnail as well Green Jordan Lawler 59 of 60 nice one there top 10 Top 10. Thank you. I'll been taking two in the next one Anthony taking one down to three everybody ready to go Uh This is random. We don't do pyt's on this. It's random team So every team is technically inferior to the same price Ready to go. What's up Higley? Oh, he's appreciated a tealaw appearance. Yeah, hell yeah, man. I got a couple good names for next uh for Saturday night is no I'm off on Saturday I'm going on vacation going to Uh the next one wiser if you go to uh the website link in bio and click on uh break schedule and lsc main It's the next one number 14 Going for my third fourth of july with Heather her dad and uh His dad's girlfriend and her sister and her sister partner are gonna be up there Drew Jones, there we go talking bags face auto Congrats on that one go to Jeremy. Let's go Jeremy. Congrats, buddy There he is A blue drew a blue sapphire drew jones nice and clean on that one as well. Hell yeah, man Go Jeremy Jeremy take it. We'll take it get that into a mag for you Jeremy. Very nice Very nice. Hopefully he picks it up in the miners. I'm sure he will Matter of time gotta gotta adjust obviously plus he missed all of last year with injury. I think everybody forgets that Everyone's like, oh drew Jones blow blow blow blow blow who's stats and then it's like well He missed his entire like first year in the miners The estate lack crew so essentially it's like he's coming in and starting like he's basically Just starting in the majors as opposed to holiday. I had like half a year We got a red coming up to red the 10 footy eras See who's got junior camonero That is for the tigers jayce young four of 10 Here you go the chariot tom c grads tom Tom Very nice trust in taking a spot as well as anthony p taking a spot in select later. So thank you on that you guys There you go. Tom grabs on that buddy. Nice little uh red coming your way It's gonna be a green shake a berry 57 of 60 for the marlins marlins 22 first round pick made his first appearance in 23 bowman very nice Uh just more autos There's more autos and uh and leaf metal jumbo I think it's like 10 versus 7 or 12 versus 8 Trace me I know nhl draft tomorrow finally gonna see conor bidard Uh officially become a chicago blackhawk. That'll be good Instead of just speculation That's gonna be an orange true jones seven of 50 here we go jeremy Breaking in the true jones now, baby. Let's go Hell yeah, man That's awesome Seven of 50 orange true jones. That's gorgeous, man Yeah, the auto the one you sat in the bruchette last night already psa 10 Said it really now. That's been like overnighted. Good lord. All right last box guys. Good luck here See we got It has been What's up? We got to put one together. We've been talking about it forever I'm literally sending one in this weekend. All right. Yeah, that's probably smart So if you got stuff I'm sending it in this week. There's kumar rocker nice one there for the rangers That's on that one there, texas going to Steven I got I call myself the uh lane of buying cars of sending cards to PSA No, because I'm the same way about sending cards to PSA Green Henry Davis 13 of 16. I sound to get that one for Pittsburgh I feel like I'm pressing Except for literally buying and selling cards Orange Marco Luciano six of 50 nice color match there for same friend Luciano luce Oh, I could do the dishes tonight or I could do them when I wake up. Yeah, and then and then when you wake up It turns into uh, yeah Friday morning Looks like damn, dude. Can't even see the bodies anymore. Yeah. Oh, I'll get gas on my way home from work Oh, I guess on the way to work. Yeah. That's like, well, I can't be late. So it's well. I got the light on now We gotta get guys Zach neto 20 at 55 on the aqua nice one for the angels Made his debut there's here Yeah, actually, yeah, I did not know that first angel since like 19 something like early 1900s I realized since And base yours way to follow is the last one nice one there do a quick recap of our colors and our autos You see Matt McClain though was the first red to do what he did like two days ago since like 1908 He's such a stud. They're good. He's going like I remember I saw your story yesterday I was like he really is going onto the radar for the alley same with Spencer steer dude. He's like He's also in rookie the same with Corbin Carroll. Yeah, I mean he's gonna win it But uh, Zach neto joshua bias. These are greens to 60. Henry Davis jacob berry jordan lullar Wilbur Sanchez, Mikey Romero, orange Marco Luciano, Roger Arias, Blake. Look at that. We got an orange Blake. That's pretty cool Purples to 25, Gilbert Herrera, Brian Acunha, both of the twins. We had a bred J.C. Young Lawrence to red to 10. We have a Kumar rocker Edward Julian, green moises by Steros to 50 Andres Mesa to 99. We had an orange drew Jones to 50 and a base sapphire drew Jones otter Uh, both for the diamond back so congrats to everybody who hit on that one. Thanks again for the bill up next is 14