Praise the Lord. Jay Masi Sapko and welcome everyone to class, sorry I had to repeat the welcome because I was unmuted and I was speaking. Thank you all for joining class and we'll begin. Can I ask one of our online students to lead us in prayer please? Anyone? Anyone can lead us in prayer? Online students? Let us pray. Heavenly Father, we just commit this time of studying to thy hands and we pray Father that whatever we learn today will not only be able to retain but apply it in our day-to-day lives Father. We pray Father that you also bless all the teachers and all the students and we thank you for your precious word Father. In Jesus' precious name we pray. Amen. Thank you Sanjay. I really appreciate your ever readiness to lead in prayer whether it's mentoring or even in class. I just really appreciate that. It's something really nice about you. Thank you. Okay so we were studying with chapter 4 and what are we looking at in chapter 4? The prophecy is concerning thee. The promise of his coming. Okay that is the title of the chapter. Yes. What are we studying in this chapter? Hello what are we studying in this chapter? We're studying about the covenants. Prophecies. Okay the Old Testament prophecies. Okay fulfilled by Jesus. What are the prophecies that we're looking at? None of you went through your notes I think. What are the prophecies we're looking at in chapter 4? No I'm asking what are we what prophecies there are many prophecies regarding various things in the Old Testament but what are we looking specifically about? Prophecies concerning the birth of Christ. Thank you Lucy. The incarnation of Jesus Christ. Okay the incarnation. So I think none of you have looked through your notes. There's a big question mark and a big puzzle and some of you are giving me very sweet smiles. Anyways the incarnation of Jesus Christ. Right. Sorry I'll just close this otherwise. We'll have a lot of background noise. Okay so we're looking at the prophecies concerning the birth of Jesus Christ. Okay or the incarnation of Christ. When we talk about incarnation what do we mean? God taking the form of man. God becoming man. Okay so we looked at various prophecies and we were looking at the 8th prophecy. We were considering in the Old Testament that is Malachi chapter 3 verse 1. Okay so can somebody read that again please Malachi chapter 3 verse 1. Malachi chapter 3 verse 1. Behold I send my messenger and he will prepare the way before me and the Lord whom you seek will suddenly come to his temple even the messenger of the covenant in whom you delight. Behold he is coming says the Lord of hosts. Amen. Thank you. So who is the messenger here? My messenger in the beginning of the verse. John the Baptist. Okay so how do we know it's John the Baptist because John the Baptist was the one who was going to prepare the way for whom? For Jesus. Okay we look at this prophecy also in Isaiah chapter 40 verse 3. What is Isaiah chapter 40 verse 3 say? Can somebody read that please? And somebody else can turn to Luke chapter 1 verse 76 and somebody else can turn to John chapter 1 verse 23. So we can have somebody read Isaiah chapter 40 verse 3. Anyone ready to read Isaiah 40 verse 3? Can pass the mic around so others can. Okay you can read it later. Yes go ahead Lucy. Isaiah chapter 40 verse 3. The voice of one crying in the wilderness. Prepare the way of the Lord. Make straight in the desert a highway for our God. Okay so here Isaiah is prophesying about this messenger who would come and prepare the way for Jesus and how do we know it's John the Baptist? Look at what Luke chapter 1 verse 76 says.  Yeah so it's talking about whom here? Talking about John the Baptist. And John the Baptist himself in John chapter 1 verse 23. Can somebody read that? John is talking about encoding Isaiah's prophecy. Isaiah chapter 40 verse 3. Can somebody read that? Give it to Nelson the mic. He can read it. He said I am the voice of one crying in the wilderness. Make straight the way of the Lord as the prophet Isaiah said. Yes so here we see that the messenger here is referring to John the Baptist. Okay and then it says in Malachi chapter 3 verse 1 and the Lord whom you will seek will suddenly come to his temple. Okay so who is the Lord here? It's talking about referring to whom? Jesus. And when he comes suddenly into the temple the fulfillment of this seems to be referring to John chapter 2 verses 14 to 14 and 15. John chapter 2 verses 14 and 15. What happens in John the latter half of John chapter 2? Jesus is in the temple and what is he doing? When they were doing the wrong things in the temple selling and buying he overthrew all those things and he wanted to set it clear. Okay he cleansed the temple, he cleared it of all the business transactions that were happening and he cleared the temple. So when Jesus comes to clear the temple of those who are selling the sheep cattle and doves. Okay so here if you notice in Malachi chapter 3 verse 1 it says that Jesus is the messenger of the covenant. Which covenant? Old covenant? Is a messenger of what? He's a messenger of the covenant. Jesus came to fulfill the old covenant because Jesus says in Matthew chapter 5 verse 17. Look at what Jesus says in Matthew chapter 5 verse 17. Someone else can turn to Hebrews chapter 8 verses 6 to 13. Okay so what does Jesus say in Matthew chapter 5 verse 17? Do not think that I have come to abolish the law or the prophets. I have not come to abolish them but to fulfill them. Yes Jesus says I have not come to abolish the law or the prophets but I have come to fulfill it. Okay and he came to fulfill the old covenant. He also came to usher in the new covenant. Okay look at what Hebrews chapter 8 verses 6 to 13 says. Can somebody please read that? Hebrews chapter 8 verses 6 to 13. Yes you're right Hebrews 8 verses 6 to 13. But now he has obtained a more excellent ministry in as much as he is also mediator of a better covenant which was established on better promises. For if that first covenant had been faultless then no place would have been sought for a second. Because finding fault with them he says behold the days are coming says the Lord. When I will make a new covenant with the house of Israel and with the house of Judah. Not according to the covenant that I made with the fathers in the day when I took them by the hand to lead them out of the land of Egypt. Because they did not continue in my covenant I disregarded them says the Lord. For this is a covenant that I will make with the house of Israel after those days says the Lord. I would put my laws in their mind and write them on their hearts. I will be their God and they shall be my people. None of them shall teach his neighbor and none his brother saying know the Lord for all shall know me. From the least of them to the greatest of them. For I will be merciful to their unrighteousness and their sins. And their lawlessness and their lawless deeds I will remember no more. In that he says a new covenant he has made the first obsolete. Now what is becoming obsolete and growing old is ready to vanish away. Amen. Thank you. So here we see that Jesus is the mediator of the new covenant. Now when Jesus is the mediator of the new covenant or he brought about the new covenant, is the old covenant bad or what do you think? Why was there a need for a new covenant? Was the old covenant not good enough? It just showcased the man's depravity of not living up to the law. Okay it shows the man's inability to live up to the law. Okay. And he just came to uphold the new covenant. Okay right, came to uphold the new covenant. Paul when he's talking about the law in Romans he says the law is good. He's talking about the old covenant law, the Old Testament law. He says the law is good. There's nothing wrong with the law. But it's we as people who are not able to keep the law. It's our own frailty. And that is why we read in Ezekiel chapter 36 verse 26. God says I will give you a new heart and I will put a new spirit within you. I will remove your heart of stone and give you a heart of flesh and I will write my laws upon your heart and mind. And I will put my spirit in you and my spirit will cause you to keep my laws. So it was not that the old law which God gave or the old covenant was in any way falling short of what God wanted it. So he wanted a new covenant to know. It was because we were not able to keep up with the old covenant. We were not able to keep the law. So he came to establish the new covenant and the new covenant is established on better promises. Why are you on better promises? What is a better promises? What is the old covenant based on? What are the promises based on the old covenant? Based on our doing. New covenant is based on what the Lord has done for us. What Jesus has done on the cross. Thank you so much. So the old covenant is basically if you don't keep all of these laws, all of these curses will follow. We see that in Deuteronomy. So it was based on us trying to keep the law and then God realized that these people really can't keep. And that's why he said, I will remove your heart of stone and give you a heart of flesh.  So Holy Spirit who will help us to keep God's covenant or his promises. The new covenant is built on better promises. Why? Because it is depending on the finished work of Jesus Christ. It is by grace through faith and not by works. And it's the Holy Spirit who will enable us. The Holy Spirit who comes and indwells in each one of us. The Holy Spirit who helps us. What was the work of the Holy Spirit in the Old Testament? How was the work of the Holy Spirit in the Old Testament? Coming and going. Yeah, that's the right way of looking at it. Coming and going. Sorry. Okay. Only when he would come and go and who also says, okay, it's not that he'll come to earth and then go back to heaven. No. Come and go means he will come on a person till that person finishes that specific assignment. So for a limited extent of time and specific people he would come on and when the assignment is completed, he would leave them. Okay. Not come and go. He would come and infill them or indwell in them or empower them and then he would leave them. Okay. But how is the work of the Holy Spirit in the New Testament? What does Jesus say? The Holy Spirit will come and dwell in you. And he's a comforter. He's a comforter but the Holy Spirit will come and indwell in you for ever. John chapter 14 and John chapter 16. We read that. Okay. So here we see that, you know, Jesus came to establish the New Covenant. Okay. I'm not going to look at what are the differences between the Old and New Covenant because you have a topic on covenants. You will be studying that in detail. Okay.  Mediator means what? Sorry. Intermediator. What does a mediator mean? Between God and man. Okay. So when God made the Covenant, the Old Testament, he made it with Abraham, God with Abraham, God with Noah, God with Moses, God with the people of Israel. Okay. The next prophecy we would look at is the ninth one is the Lord's servant in Isaiah chapter 42 verses 1, 6 and 7. So can somebody read that please? Isaiah chapter 42 verses 1, 6 and 7. Yes, Andrew. Thank you. Andrew says a mediator is one who stands in the gap. Isaiah chapter 42 verse 1. Behold my servant whom I uphold my elect one in whom my soul delight. I have put my spirit upon him. He will bring forth justice to the Gentiles. Verse 6, I, the Lord have called you in righteousness and will hold your hand. I will keep you and give you as a covenant to the people as a light to the Gentiles. Verse 7, to open blind eyes to bring out prisoners from the prison, those who sit in darkness from the prison house. Amen. Thank you. So here it's talking in Isaiah chapter 42. It's talking about the Lord's servant. Okay. Look at what it says in verse 1. Behold my servant. Okay. And the M is a capital M. So who is it referring to? Who is it referring to? My. Isaiah chapter 42 verse 1. Behold my servant. Who is the my? Okay. Thank you, Sanjay. It's God. My elect. God my father. Okay. Or God the father. Okay. And who is the servant here? Jesus Christ. Okay. Jesus Christ because there again you see a capital S. It's not a small S. Okay. How many servant songs? This is called as a servant song. Isaiah chapter 42 is called as a servant song. How many servant songs are there in Isaiah? Anyone knows? Okay. There are four servant songs in Isaiah. Okay. Very characteristic of Jesus. Prophecy is concerning Jesus. So very important. It's called as servant songs. There are four servant songs in the book of Isaiah. And the servant here is referring to Jesus. How do we know it's referring here to Jesus? Look at what Acts chapter 3 verse 13 says. Acts chapter 3 verse 13. Can somebody read that please? Acts chapter 3 13. The God of Abraham, Isaac and Jacob. The God of our fathers glorified his servant Jesus. Whom you delivered up and denied in the presence of Pilate. When he was determined to let him go. Yes. So here in Acts chapter 3 we see that Peter's pitching this sermon. And it's true the inspiration of the Holy Spirit. He's referring to Jesus as whom? Yes. Glorified his servant Jesus. Okay. So here the servant songs are basically in Isaiah is referring to Jesus. Do you want to know where are the other servant songs? Yes. No. Okay. The first servant song is in Isaiah chapter 42 verses 1 to 4. Isaiah chapter 42 verses 1 to 4. All these are not in your notes. I'm just giving you extra so you can take it down. Second one is Isaiah 49 1 to 6. The third servant song is Isaiah 54 to 9. And the fourth servant song is Isaiah 52 verse 13 to chapter 53 verse 12. Isaiah 52 verse 13 to chapter 53 verse 12. I'll repeat that again. Isaiah 42 1 to 4. Isaiah 49 1 to 6. Isaiah 54 to 9. Isaiah 52 verse 13 to chapter 53 verse 12. So these are the four servant songs we find in the book of Isaiah. And we see that the servant here we know is talking about Jesus because even Peter in his sermon in chapter 33 verse 13 refers to Jesus as the servant. Okay. We notice also that Jesus himself, it says here that, you know, my servant whom I uphold, my elect one and whom my soul delights, I have put my spirit upon him and he will bring forth justice to the Gentiles. Okay. So we see that, you know, Isaiah also talks about this Messiah who is going to come to Isaiah chapter 61 verses 1 to 3 where it says, the spirit of the Lord is upon me because the Lord has anointed me to preach good tidings to the poor, to heal the broken hearted, to proclaim liberty to the captives and open up the prison doors to those who are bound. And he goes on in verse two and three to declare even more what the Messiah would do. But look at what Jesus himself proclaims about himself and he comes to the temple in Luke chapter 4 verses 18 and 19. Can somebody read that please? Luke chapter 4 verses 18 and 19. Luke 4, 18 and 19. Luke chapter 4 verses 18 and 19, the spirit of the Lord is upon me because he has anointed me to preach the gospel to the poor. He has sent me to heal the broken hearted, to proclaim liberty to the captives and recovery of sight to the blind, to sit at liberty those who are blessed, to proclaim the acceptable year of the Lord. Amen. Thank you, Sanjay. So here we read that Jesus himself is saying, hey, what was prophesied about me in Isaiah chapter 61 verses 1 to 3 and also Isaiah chapter 42 verse 6 or verse 1, sorry, the spirit of the Lord is upon me and I'm here to do what was prophesied by God or revealed to the prophets in the Old Testament. We will look at three things that we can gather insights from this servant's song in Isaiah chapter 42 verses 1, 6 and 7. We'll notice three important facts about the servant. The first thing is the servant who's referred to as Jesus Christ was to be given as a covenant to the people. It refers to Jesus coming and being the mediator of the new covenant or it is referring to Jesus bringing about the new covenant that he came to give us. And we noticed that the servant himself was to be given as a covenant. So Jesus himself was to be given as a covenant because it says in Isaiah chapter 42 verse 6 it says, and I will keep you and give you as a covenant to the people and as a light to the Gentiles. And so we see that scripture teaches us that Jesus was the one who came to establish the new covenant. And why does it say here that I will give you as a covenant to the people? Why does it say that Jesus himself was given as a covenant? Why doesn't it say Jesus came and established a new covenant? Why shouldn't it have said that Jesus came as the mediator of the new covenant? Why does it say here that Jesus himself was given as a covenant? Any idea? Of course, he was a mediator of the new covenant. He came to establish the new covenant. But why was he given as a covenant? People look at him and see him as an example. He was the one who was crucified for us. So he was crucified means what? God sent his son for our sins. So he himself was the covenant. So his finished work at the cross emphasizes that this is the covenant and through him the new covenant is established. Okay. So it was established through his finished work at the cross. Okay. Through his blood. If you notice in the old covenant, every time a covenant was made, what was sacrificed? An animal, a lamb was sacrificed and it was established in blood. Blood for blood. So in those days, the tradition was in the Old Testament times, the whole ritual was that if two people were making a covenant, they would actually cut their vein here and both of them would keep their hands like this. Okay. So that blood would bleed and both of them would making the covenant would keep a promise. Binding covenant or binding promise would keep their hand like this and say blood for blood, which means, hey, if you fail to keep this promise that we both are going to keep taking an oath, then if you fail, I have the right to take your life.  If you don't keep the covenant, I have the right to take your life. So blood for blood. But when God made the covenant with Noah, with Abraham, with Moses, every time there was an animal that was sacrificed in an unblemished lamb. So here we see that when Jesus came, he not only was a mediator between God and us in establishing the new covenant, not only was he the one who established the new covenant, but he was also someone who was given as a covenant, which means he was that fully, full, perfect, sufficient sacrifice. An unblemished lamb of God that was sacrificed. And through his blood, he established the new covenant. Okay. So we see that scripture teaches us that, you know, Jesus was the one who established a new covenant and he is a priest who also officiates, which means overseas performs a duty in the new covenant by the sprinkling of blood. Okay. So we look at this prophecy, which is mentioned in Isaiah, chapter 52 verse 15. Can somebody read that please? Isaiah 52 verse 15. And somebody else can open to Hebrews chapter 9 verses 11 to 15. Can I read, sister? Yes. Sure, please go ahead. So shall he sprinkle many nations? King shall shut their mouths at him. For what had not been told them, they shall see. And what they had not heard, they shall consider. Amen. Thank you, sister. Get through. So here we see that Jesus not only was given as a new covenant, not only one who established a new covenant, he's also the priest who officiates or oversees or performs a duty of the new covenant by the sprinkling of the blood. Okay.  What does it mean? You know, in the Old Testament times, in the tabernacle, whenever the priest made a sacrifice, he would take the blood and sprinkle it and all the items in the tabernacle and also on the people. And when he went into the Holy of Holies once a year, he would sprinkle the blood in the Holy of Holies as well, which means the blood was something that would cover their sins. So Jesus was the one, you know, was the priest. Even now, you know, why are we living by grace? It's because Jesus is our officiating high priest.  So what comes out is punishment.  So what comes out is grace and forgiveness. Isn't that wonderful? It's not that God the Father has changed. No, when he sees sin, he immediately, you know, punishes sin, the punishment is pronounced. But what comes out, what we receive is grace. It's because Jesus is our great interceding high priest in heaven now. He's interceding on behalf of us. He's officiating on behalf of us. He's saying, Father, forgive her, forgive him, because I've already paid the price. So that is why we, John says, you know, I see in the middle of the throne of heaven, before the throne of God, I see a lamb that looks like it was sacrificed. So who is that lamb that looks like it was sacrificed? Jesus. Okay. So he's still are officiating high priest. Okay. And so we see that, you know, the new covenant was officiated by the sprinkling of his own blood. Look at what Hebrews chapter nine in verses 11 to 15 says, everyone is understanding. I'm going slow so that you can understand anyone has any doubts. Please feel free to raise your hand or, you know, post it on the chat section or you can ask the question. Okay. Hebrews nine, 11 to 15. Can somebody read that please? But when the Messiah arrived, high priest of the superior things of this new covenant, he bypassed the old pen and its trappings in its created world and went straight into heaven's tent, the true holy place once and for all. He also bypassed the sacrifices consisting of goat and calf blood instead using his own blood as the price to set us free once and for all. If that animal blood and the other rituals of purification were effective in cleaning up certain matters of our religion and behavior, think how much more the blood of Christ cleanses up a whole lives inside and out. Through the spirit Christ offered himself as an unblemished sacrifice, freeing us from all those dead end efforts to make ourselves respectable so that we can live all out for God. Amen. What a beautiful verse versus these are it says, but Christ came as a high priest. Okay. Of the good things to come. And it says he came not with the blood of goats and calves. Okay. Not like the other priests who officiated in the temple or before that in the tabernacle.  Okay. So we know that on the day of atonement, you know, the high priest was chosen to go into the holy of holies. And on that day, two sacrifices, two animals were sacrificed. One to sacrifice for the sins of the people. And one, this priest would sacrifice for himself. And the other one was a scapegoat that they would send out into the wilderness. They would lay the sins of all the people on that scapegoat and we studied this and they would send it out. And the other sacrifice was the blood that would cover the sins of the priest and the people. And before entering the holy of holies, you know, the priest would sprinkle that blood and also sprinkle upon himself and you know, so that he is covered and he can enter the holy of holy. So here you see that, you know, if he doesn't do it in the right way, then when he enters the holy of holies, what happens? He could even be he could drop down dead. Okay, because, you know, he cannot enter the holy presence of God. But here we see that Jesus entered the most holy place, talking with the holy of holies, not with the blood of goats and calves, but with his own blood. Okay. And that is why we, when Jesus died on the cross, what happened in the temple? When Jesus died on the cross, what happened in the temple? The veil was torn into two. Yeah, what is that veil? That is... Okay, the veil that separated the holy of holies from the holy place. Okay, that separated us from God. Only there in the holy of holies was the Ark of the Covenant kept and God's presence would come between those two angels, the pteromoms which were on the Ark, the lid of the Ark of the Covenant. And God would speak to the high priest who would come there and give him instructions for the people. But people could not see it because of that curtain that was drawn. So when Jesus died, he established a new covenant and Jesus is saying, I am your officiating high priest. And now you can, you know, you don't need access to the priest into the holy of holies because it's my blood. My blood has, you know, brought about purification of your sins and redemption and, you know, that's why it says here, it was 15. And for this reason, he's immediate to the new covenant by means of the redemption of the transgressions under the first covenant. Okay, so we have the access into the holy of holies because the curtain was thrown to two. That means we have access between man has access to God and does not need to go through a human high priest. Okay, isn't that beautiful that Jesus himself is now officiating high priest and by his blood he has made it, made that access and that's why we can boldly enter the throne of grace so that we can receive mercy and grace to help us in a time of need as the writer of Hebrews says. All of you with me? Yes. Sorry. And we also read that, you know, Jesus is a testator of the new covenant. He's a testator or the one who dies to make the covenant effective. Okay.  Jesus is a testator of the new covenant. Basically, testator means a person, you know, who leaves a will. You know, a person who dies leaving a will or a testament that can be enforced now because he is dead. Okay. Now, for example, your parents can leave a will, write a will and if they have property, they can leave it. But when does and they become a testator? That means they are the ones who are making that will or that testament. Okay. And when does that come into effect? When does that will come into effect? After the death of the person, after the death of the testator or after the death of the person who makes that will. Okay. So here we see that Jesus is the testator of the new covenant. It's so beautiful because Jesus actually makes a will. He makes a will or a testament and that will and testament can only come into force only after the person dies. So only when Jesus died, you know, we become the benefactors or we become the one who are the privileged people who are able to experience the benefits or the will that is in the new covenant. Isn't that beautiful? Okay. So here we read this in Isaiah chapter 53 verse 8. Can somebody read that please? Isaiah 53 verse 8. Isaiah 53 verse 8. He was taken from prison and from judgment and who will declare his generation for he was cut off from the land of the living for the transgressions of my people. He was stricken. Amen. Thank you, Warren. So here we see that he was cut off from the land of the living. That means he died and he died for the sins of his people. Okay. Look at what Hebrews chapter 9 verse 16 and 17 says. For where there is a testament, there must also of necessity be the death of the testator. For a testament is in force of men are dead since it has no power at all while the testator leaves. Amen. So here we see that, you know, for where there is a testament or where there is a will or where there is a covenant there also be, it must be, there's also a necessity for the death of the testator. So who's a testator here in Hebrews chapter 9. Yes. Talking about Jesus because we read Hebrews chapter 11 9 verses 11 to 15. Okay. We spoke about Jesus as a high priest. He was the one who established a new covenant by his own blood. Okay. And he brought redemption through to us who were under the first covenant so that, you know, through his blood we can receive the promises of the eternal inheritance which is in the new covenant and verse 16 and 17 talks about him being the testator and saying, why did Jesus have to die? Why did he have to establish, you know, shed his blood or why did he have to die so that, you know, the new covenant that he makes would come into effect only after the death of the testator or the person who dies. Okay. So verse 17 says, for a testament is enforced after men are dead since it has no power at all why the testator lives. Okay. The Greek word for testament can be translated, you know, as a legal contract or a binding agreement. Okay. In other words, a covenant. Okay. So here it's talking about the new covenant but the word testament here in Greek can be translated as a legal contract or a binding agreement. Okay. So you look at the way the writer of Hebrews is using the words. He's not writing covenant here. He's talking about a testament because, you know, for the Jews they understand testament means a will and the will will come only into effect after the person dies. So that is why he's using the word testament, a legal contract or a binding agreement. So the writer of Hebrews is basically making this argument to us that just as the old covenant, okay, the old covenant was a binding agreement that was based on the blood of some animal. Okay. So also the new covenant was established in the blood of Jesus Christ. Okay.  It was necessary for Jesus to make that new covenant with his own blood. Why? So if you people ask you why was it necessary for Jesus to shed his own blood? Okay. You can give them all of these reasons. Okay. Because he established a new covenant or a new will or a new testament and a new will and new testament can come only into effect when the person dies. And also Jesus made the new covenant because we were not able to keep the old covenant and he did not use any animal sacrifice. Jesus himself became that full sufficient perfect sacrifice so that there is no need for any more sacrifices for sins to be made or no more new covenants to be made because this was the full binding perfect covenant. Okay. The sacrifice that Jesus was made was so full and sufficient that it pleased the heart of God. And hence no more sacrifice needs to be made. Isn't that wonderful? You know we are much more privileged than the Old Testament people. Yes or no? Why? Why are we more privileged than the Old Testament? No need to sacrifice. Okay. It's more to do with faith and belief than works and flesh. Okay. More to do with faith and belief than and its grace more grace than you know others many of us would have fallen dead and you know be affected by plagues and the you know earth would have opened and swallowed us alive. Okay. More grace. What else? The Holy Spirit dwells in us forever. What else? We have access before the very presence of God. Right. Which the Old Testament people did not have. We have access before the very presence of God. So you know all of this should just actually help us to you know look at this new covenant in a more worthy way. Okay. Like the writer of Hebrew says that some of us have treated you know in Hebrew chapter six he says some of us have treated the blood of the covenant as an unholy thing and has trampled it under our feet. So when we sin, when we go away and stay from God, when we love the things of the world, where actually what are we doing? We're treating the blood of the covenant as an unholy thing as something that is not, it's not anything valuable to us. It's worthless. So it's so important for us to hold these things with so much more all respect and not treated as something that is unholy and unworthy. It's so important for us the way we live our lives, what we see, what we think, what we do, our actions you know where we go and how we live our lives. Okay. So we see that Jesus himself is a covenant. He is the new covenant and the new covenant is embodied in the Messiah. Okay. The second thing that we can learn here from this servant song that we read in Isaiah chapter 42. You know, second important fact about the servant is that yeah, that the servant was there to open blind eyes, bring out prisoners, you know, from the prison and those who sit in darkness out of the prison house. We already read this, right? Yes or no? Okay. When we looked at Luke chapter 4 where Jesus said, the Spirit of the Lord is upon me. He has anointed me to preach the good news, to set free the prisoners, recovery of the sight for the blind, to set the oppressed free. And we see that not only Jesus did it, he looks upon us as his church to fulfill this even today. Okay. So it is we who have to continue proclaiming the good news, you know, because he's anointed us to set the prisoners free, you know, for those who are blinded by the things of this world and blinded from the truth of God, we speak the truth, we preach and teach the truth. And also we set the captives and those who are oppressed by Satan, we set them free. Okay. So this, we were here to continue the work of, of Jesus Christ. Okay. And we also look at this in Isaiah chapter 9 versus 1 and 2. Okay. This prophecy was also fulfilled in Isaiah chapter 9 versus 1 and 2. Can somebody read that please? Isaiah chapter 9 versus 1 and 2. Isaiah 9, 1 and 2. Nevertheless, the gloom will not be upon her who is oppressed as when at first he lightly esteemed the land of Zebulun and the land of Naftali. And afterward, don't have any oppressed her by, by the way of the sea beyond the Jordan in the Galilee of the Gentiles. The people who walked in darkness have seen a great light. Those who dwelt in the land of the shadow of the death upon them, a light has shined. Amen. So here's a prophesying about Jesus Christ and basically here the, the prophet Isaiah is saying that he's warning the people of Judah that the Assyrians are going to come and invade them and it's going to be really terrible for them. And we know that the invasion of the Assyrians was terrible for the Jewish people, especially for those who are living in the northern part of the promise land, the northern region. That is a land of Zebulun and the land of Naftali, which is very close to the sea of Galilee. But even though there's doom and destruction that was pronounced for the people of the land of Zebulun and the land of Naftali, see how gracious and good God is. He's saying, hey, you people will be destroyed because of your sin, but he's saying there will be a time when these people, the same people will see a great light. Those who dwell in the land of the shadow of death upon them, a light has shined. So what is he prophesying? You are going to be captives, taken as captives to Assyria. There's going to be great distress, great agony. There was the invasion of the Assyrians was so terrible, but he's promising that there will come a Messiah who would redeem you. So he says the gloom will not be upon her who is distressed. That means he's promising these lands of Zebulun and Naftali that is around the Sea of Galilee, that even though they're going to be severely ravaged by the Assyrians, that there will be a promise for this land, there will be a day when they will see special blessings. And he's saying that the people who walked in darkness have seen a great light upon them has light shined. He's saying that the same tribes of Zebulun and Naftali were going to suffer under Assyrian invasion. God is going to show them mercy. They are going to be the first ones to see the light of the Messiah. And we see that this Matthew also quotes this passage and he very clearly says, Jesus's ministry started where? In Galilee, the Galilean ministry of Jesus and we see that the majority of Jesus's ministry took place in the northern area of Israel around the Sea of Galilee and we see that these people certainly did have special blessings because the light of the world was revealed to them and they were the people who were privileged to see this Messiah. So even though they have a promise doom and destruction but these were the same tribes where the same people were able to witness the light of the Messiah to see his miracles and also the light that's shown through the Messiah was witnessed by people who were living around the Sea of Galilee.  He promises to restore us when we come back to him just like he promises here in Isaiah chapter 9 verses 1 and 2 for the tribes of Anaptali and Zebulin. We'll stop here we look at the third aspect of the servant song that we looked in Isaiah chapter 42 sorry we couldn't ask any questions anyone has any questions before we end class any questions when the blood for blood covenant when was it it was during the Old Testament times yes okay there are no questions thank you everyone for joining today's class have a blessed weekend and enjoy your weekend a restful weekend and see you on Monday thank you thank you Warren thank you Sanjay, Lucy, Daniel thank you everyone


Item number SCP-072-TH Object Class Keter Special Containment Procedures All instances of SCP-072-TH are currently contained at their place of origin in Fort- ██████. As it has proven impossible to immobilize or relocate them, focus has shifted to limiting their movement to the island on which the fort is located. To prevent trespassing, our perimeter armed guards have been placed around the island. Description SCP-072-TH consists of several sets of full metal plate armor constructed in a style typical of 13th century Europe. Radiological tests indicate that the interiors of SCP-072-TH are hollow, however an unknown symbol or alphabet is carved into the inner breastplate of each instance. Thorough tests of SCP-072 remain unfeasible due to the inefficacy of conventional sedatives as well as the behavior of SCP-072-TH upon disassembly of the armor. Instances of SCP-072-TH are capable of independent movement. Their behavior is highly aggressive and they have invariably displayed hostility towards any and all human beings thus far. Instances of SCP-072-TH also demonstrate durability far beyond that of similar non-anomalous armor from the same time period, the limits of which have yet to be established. Instances of SCP-072-TH are self-repairing. Instances of SCP-072-TH possess the ability to transfer their consciousness to a different set of armor whenever the previous set becomes heavily damaged. It is unclear whether the anomaly itself has been copied onto the new set of armor or the conscious entity simply discarded the old set and activates a new one. SCP-072-TH instances also possess a broadsword bearing engravings in an unknown language. Recovery from the anomalous entity prevents more in-depth studies. SCP-072-TH instances communicate with each other by vocalizing in an unidentified language, hypothesized to be a pigeon of old Latin and old Turkic, but refused to communicate with Foundation staff due to their hostility. SCP-072-TH was discovered at Fort ██████, one of the oldest terrorist attractions in ██████, after a group of terrorists were attacked by possessed armor. That incident led to the death of ████ tourists and ██████ staff and a police officer were heavily injured. After the incident had been filed, Foundation intelligence agents embedded in the investigation team of the local police department successfully contained ████ instances of SCP-072-TH. The Foundation contacted the local authorities responsible for the safety of the site and disseminated false information that stated the fort has become unsafe due to old age and deteriorating structural integrity.


In the wild, there is no healthcare. In the wild, healthcare is how I hurt my leg. I can't run, a lion eats me, and I'm dead. I'm not dead, I'm the lion. You're dead. I am not in Florida today. Today I am in Scranton, Pennsylvania, the home place of my birthplace, the fictional location of my favorite TV show, The Office. Yes, it ranks up there for me. I love Disney, I love Italian food, I love superhero movies, I love The Office. But I'm here today because I wanted to show you a little bit of all the cool references of the show, The Office, in Scranton. As you know, if you're a big fan of The Office, you know Scranton has a lot to do with it, but it was actually never filmed there. It was filmed in Los Angeles, and they basically just took a whole bunch of different things from Scranton. Restaurants, monuments, a lot of good stuff. So let's go do this. That's what she said, and to start things off, I'm gonna take you to the intro. The intro for the actual show, and the intro that I made for this video, because John Krasinski, the actor who played Jim, actually made that intro on his cell phone when he was sent here to Scranton to basically research the Scranton area for the show. But there's one scene which is the Scranton welcomes you sign in the beginning, very popular. They had to take it down and replace it because it got so overwhelmingly popper, people were stopping and backing up traffic to get photos with that sign. And they moved it to the Steamtown Mall. And there it is, the Scranton welcomes you, embrace our people, our traditions, and our future right here in the Steamtown Mall. Two awesome facts about the Steamtown Mall.  A lot of the stores are closed, and it's up and coming, but he went here I think a couple years ago and it was down, like 50% of the stores were gone, and you should check out his video because he's awesome. Another cool fact, they have Dunder Mifflin merchandise. Not only Dunder Mifflin, but the office in general, a whole entire store dedicated to the office memorabilia. We're gonna check that out. Get your Dunder Mifflin merch here. Yeah, boy. Look at this. These are amazing. Kevin's famous chili. Everybody is going to get to know each other in the pot. I'm serious about this stuff. Bals. Dwight. Bears, beets, Battlestar Galactica. Wow, that's what she said.  Oh my word. They have Scott's Tots mugs. You guys remember that episode where Scott promised to pay all the tuition for the classes college? Oh, man. What's Scott? Has it really been 10 years? Local businessman pledges college tuition to third graders. Honestly, I don't even know whatever to get. Probably the Scott's Tots coffee mug, because that's amazing. That's only $6.99. But also the shrewdicorn. The shrewdicorn coffee mug seems pretty good. But this stuff isn't really shrewdicorn. Look at that. Oh, they're awesome. Lots of amazing merchandise in there. Fill your bags. There are a couple different stops I want to take you to that is heavily referenced inside the show. Restaurants like Port Richards, Cooper's, Alfredo's. Other restaurants that are referenced inside the show like Chili's and Benihana actually aren't in Scranton. But there are a lot, a lot of cool stuff. And the city embraced the office. They really did. They took ownership and it's like a thing. So much of a thing. They even have a Mifflin Avenue. Like Dunder Mifflin. Another fun fact about Scranton and the Electric City, why they call Scranton the Electric City is because the first electric trolley was actually built and discovered right here. So, electric trolley, electric city. But another awesome fact, why they chose Scranton for the show, The Office, is a little speculation because some people say that the creator chose Scranton because of its close connection to New York and Philadelphia. But other people say because it is ranked in one of the most depressing cities in America actually. And that was before the show was made. And since then, it's not ranked that anymore. Also, by the way, this is my sister Bon Bon. She was telling me her favorite episode, from The Office was the CBR episode. I gotta say my favorite episode or actually opening scene was the planking one.   That's it. Sometimes you get run over. Welcome to the internet. Planking is one of those things where, hey, you either got it or you don't. And I don't. But I am so excited to be a part of it. That's not creepy. Let's move on from the Steamtown Mall. Check out some of the local eateries that were featured in the show. Poor Richards, Alfredo's, Cooper's. And I have to say, the way they depicted them in the show is not cool enough because they are way cooler in person. While we make our trip over to Cooper's, I wanted to show you the first opening scene of The Office intro is that pen paper sign or building right up there. How cool is that? John Klawczynski basically filmed it right there. In many of episodes, you can hear Kevin suggesting let's go to Cooper's. And actually in one episode, Michael takes Holly to Cooper's. I think that episode was Business Ethics and they have dinner there. But they actually have never been to the actual Cooper's and I kind of wish they did because this place is pretty awesome. Look at it. Pirates, Krakens, it's awesome. It's basically designed after a ship, big seafood restaurant.  Peg Leg's talking. What is he saying? They are totally playing Pirates of the Caribbean song. Do you hear that? I had to make my way up top to look at the Kraken and also check out some more pirates. This is such an awesome building. I'm gonna go inside for a little bit because maybe they have some office memorabilia in there too. Look at all of this. Oh, they even have Dwight Bobblehead. Wow. Oh, Dwight Shrewt assistant to the original manager. Wow. This is like the mecca of office memorabilia here. Look at all these cool pictures. This man is a pervert. I've seen contact Dwight Shrewt. Shrewt buck. What? Oh, look at some artwork by Pam. Oh, man, look at this family photo of Moe's and Dwight. This is some amazing stuff. Absolutely amazing stuff. Wow. Threat level midnight. You gotta be kidding me. They have Dundee Awards. Dundee Award, best boyfriend, Dundee Award. Doobie Doobie Pothead, stoner of the year. Wow. I love it. And they even have certificates too. Dundee Award, best boss. I wonder who wins that. They also have identification lanyards like Jim Helbert, Dunder, Mifflin sales. And then they have like Pam Beasley, Pam Helbert. You see what they did there? Receptionists and sales. And then other cool ones. But one that really pants, well, what stands out is Bob Vance. Vance refrigeration, bears, eats, Battlestar Galactica.  I don't know what to get. The Threat level midnight poster is really important to me. Also, the Dwight Provert picture, but also this one. Right there. Does it look familiar? Because right here's the information about it. Michael Scott was very proud of Pam when he saw the watercolor art at Dunder, Mifflin building. After all, it showed his window and his car. He just had to have it for the office. That is so awesome, isn't it? Absolutely blown away with the stuff inside there. I've gotta come back and I gotta bring a suitcase because I think I'm gonna unlock. But it's pretty awesome. As I'm sitting in my car, Miles will show the second scene, which is this Mulberry sign with the no turn on red. This is the second scene in the intro to Jim's video. So he actually recorded this spot right here. And in the corner there, you can see the gigantic electric city sign. That is a little faded and worn out by now. I gotta go. Ah! Another cool Scranton fun fact. If you've ever seen the movie The Exorcist, Jason Miller, who played father, I think it was Damien, actually is from Scranton, Pennsylvania and died at a pub right over in that corner. And they have a memorial of him right here in the courtyard of the courthouse. Courthouse of the courthouse. It's definitely hard to top Coopers, but there is something that might do it. You may have heard about a little place called Poor Richards in the show.  I felt fancy saying that word.  And it is located inside the south side bowling lanes. Thanks for the party, Michael. Oh, hey. Listen up, we're going to Poor Richards. Who's in? I'm in. Yes. Michael? Yeah, that sounds good. Christmas is awesome. Look at this. We got karaoke every Friday and Saturday. I think they're not open yet. Oh, hello. This is such a cool old timey bar. I love it here. It's definitely not open yet. I mean, it's open, but not for service. I was allowed to come in and just take a look, see here. If you look in the back there, they have photos of like Michael Scott wearing a sweatshirt that says Poor Richards. Sorry, I was hoping to get a beer maybe in there. Go to old Bud Light, but I guess I'll have to come back another night. It's too early in the day. I don't even think they're out to service anybody or anything like that. It is 11 AM, but I do feel like it's five o'clock somewhere, so I don't know. I mean, one hand washes the other, but I got more to show you. I got more. If you do get here and Poor Richards is closed like it happened for me, right across the street is Alfredo's Pizza and Restaurants. Michael, there is a very big difference between these two pizza places, both in quality of ingredients and in overall taste. Which one did you order from? Pizza by Alfredo. Yeah! Of the best square pizza by the Electric City in 2013. Half price martinis Wednesdays and Saturdays. Ha ha. It looks really, really good. I didn't get the square because I like round pizza, but wow, this actually looks, like I'm gonna like this a lot. It's crispy, look at this. You know it's good. As they say, oh yeah, oh yeah. I gotta say, if you do end up coming to Scranton, for any reason at all, I highly recommend trying Alfredo's. Not only just because of the cool office reference, the pizza was pretty banging, very saucy. You're very, very saucy. Well, that's gonna do it for me for this very cool little tour of the office in Scranton and how they co-existed. Absolutely beautiful place. I'm gonna be up in the Northeast for a little bit longer and I'm gonna do some upcoming vlogs that are gonna be pretty awesome. I plan on hitting up Cronoble's Amusement Park, Hershey Park. There's gonna be a lot of fun content coming and then back to Disney and hopefully beyond. So if you enjoyed this video, let me know in the comments. So maybe I can start creating more content based off things like this and love the life you live. We'll see you next time. Bye. Thank you.


Okay, I'm just gonna get one, alright? It's just one, alright? How bad could one be? It's not that expensive, it's not, well, I mean, I have to get it a friend, right?  He's gonna get bored.  You know, they need a third guy. And, honestly, I have three. I might as well get the whole set, you know? I mean, like, why not?


Alright, thanks everyone for joining today. I know I said 1110, but we'll just let people trickle in and get started But thank you for coming. You know, this is my first Drupal console nervous. Also. I'm a UX designer, so Don't know that much about Drupal, but I'll try to teach you anyways So my session today is Drupal for designers speaking each other's language Kind of a kind of a back story. This is more of my origin story into Drupal I didn't know anything about Drupal and I was working on Drupal projects And so that kind of is what the the catalyst for me presenting this today is, you know, for anyone that's insecure Maybe doesn't feel part of the conversation You know, we want you to be heard and we want to hear you and then also have a conversation centered around that So again, my name is Maida. I'm a UX designer at face to technology You've probably saw our booth. It has a big tree. We got swings. We got all of that That's where we're located So accessibility advocate just like our whole agency We really, you know, highly value that as well as a noodle enthusiast and for anyone that's wondering Fah is my favorite Noodle bowl. So again, we're face to you'll see us in our light blue shirts located at booth 3 3 3 We are a full-service digital product agency So we span across multiple industries. You can hear more at our booth or even just hear more about our design system outline So we're gonna do things a little differently today Again, you know, this is really about striking a conversation So the expectation here is that we'll be talking to each other So I'll start off at the presentation with an overview Just kind of going through challenges that we face between different teams that we work with whether it's designers developers content strategists Talk about the discovery and design process from a face to standpoint how we've structured ourselves just to provide insight But then I'm opening gonna open up the floor and present some questions to everyone here Just to kind of hear thoughts and experiences. You've had working with cross-functional teams so that you know, again, we can learn from each other It's not just about me talking to you, but it's about talking everyone Everyone that sound good everyone okay talking. Okay All right. So why are we here again, you know We want to make sure that we're keeping all aspects of development as part of the conversation when we talk about Drupal development So here's a quote that I heard from an anonymous UX designer who said that I don't have much experience with Drupal And not to be a snitch, but that UX designer was me That was me about three or four years ago I was working on solely Drupal projects and I remember sitting in a client meeting and a Software architect was talking to me and he was talking about panels blocks layout builder. I had no idea what he was talking about Yet. I was making the designs That really struck a chord in me in terms of understanding what I'm doing You know a lot of times we tend to silo ourselves and the work we're doing and we feel that it doesn't necessarily apply to us Especially as designers We create no pretty solutions intuitive solutions, but then we don't think about the back end. That's making it work But that being said I'm not an expert so don't hold me to it So designers and developers play a fundamental role through the process But there's a lot of mystery surrounding the work we do we like to say that we really align ourselves to be cross-collaborative But you know on a day-to-day basis, we do get siloed with the work We're doing either whether it's deadlines a bunch of meetings We so we want to make sure that we're talking to each other But also understanding what we're doing at every phase of work And then we just genuinely want a better understanding of a Drupal project from a designer standpoint So just from a show of hands. Who is a developer here? I thought so and who's a designer Okay, a lot more than I thought 30 So wanted to just kind of shed light on what processes from our standpoint on when we're working on a Drupal project You know whether it's working with content strategy wire frames user research and how that applies to a full team And then again that we want to open a dialogue centered around designers within the Drupal community I was actually talking to someone earlier in this room at times It can feel like there is you know the sense of gatekeeping that happens Whether it's intentional or unintentional or maybe it's just something that I feel myself because I can be insecure about you know My expertise in Drupal is you know opening the conversation so that we can talk to each other and understand where we can meet each other halfway And so again, you know, why should designers know Drupal? You know for effective communication between teams We don't want to you know be starting a project and not know what we're doing And the ability to create designs are on Drupal frameworks I think this is probably the most important takeaway is understanding the design systems in place And then templates that are being used so that we can work around them as opposed to creating Designs from scratch that may need to be hard-coded a later time And then time and cost effectiveness again making sure if we can work with the system We will save time and money at the end of the day And then why should developers know design? So developers should know does the design process not necessarily design itself But just so that they can start you know early planning and development But also early input on concepts and ideation not every Developer has to be a designer not every designer has to be a developer by any means but designers You know we that's our job But there's always great input that we can get from other people So making sure we include designers and developers early on in the project And then just generally creating more synergy early on between design and development teams and the other teams that we work with Again, we all want to be friends. We all want to make sure that we're aligned on any decision We make so just making sure that we involve everyone early on in the process So we want to work with the system and not against it. I'm not sure if anyone else has experienced this I've experienced this numerous times where I've created wireframes You know taking them to a developer software architect, and they're like we can't do this And I'm always like why can't you do it and you can do it your coder just do it and you know for them You know, it's really about staying within scope of budget and timing So just understanding level of effort early on in the process saves all everyone heartache I'm just gonna dive into you know what our collaborative process looks like at phase two I'm sure a lot of the designers here are familiar We just wanted to give insight into specifically how we work and some of kind of the deliverables and artifacts that come out of it So the people that we work with as designers we work with clients So we are heavily client-facing individuals So we're always answering to the clients our internal teams and I would say a third group up here are the users We are the user advocates so making sure that we can also you know include them any conversation we have outside of business needs And then understanding the line is always open. So because we work with so many teams We're constantly having to communicate and that's probably the biggest Asset that you need to have as a designer is being able to listen as you go through the process and I think my calendar can also attest to that as well And the challenges we face when we don't talk to each other again lack of understanding between teams and clients So playing a lot of Chinese telephone just trying to you know go from one person to the other You hear one thing you hear another thing and then at the end day you deliver something that no one's aligned on And then also making sure that there's a single source of truth whatever that means to you whether it's you know a change Management document and maybe it's a Miro board where everyone throws all their ideas together in one place I know during remote work That's become something that I've valued a lot is setting up just kind of literally a brain dump folder or a brain dump Template on Miro a Miro where everyone just kind of throws all their thoughts in there and works off of one document for any sort of research work planning everything And then again missing out on optimizing time and cost when we don't talk to each other and we don't understand each other We lose money And then feasibility understanding what's possible early on as opposed to finding out later down the road when we go into actual development and planning So the solution again is just involving all teams at the beginning of a project. So I know We're talking about development and designers, but we want to also talk about the other groups in place We have strategy. We have content strategists. We have data and insights teams You may have other teams on you know at your agency's companies that you interact with These are just some examples of teams that I work with on a daily basis So again, you know when we when we don't work with each other and we don't work with each other's deliverables We very much fall into a waterfall approach. This is not a real sprint plan at all So don't don't look at the numbers on the top But we really want to take a look at, you know, kind of the waterfall approach and we end up taking when we Do design siloed and we don't necessarily start involving other teams early on in the process However, something that we're doing at phase two is actually getting that started early Outline our web design system full of web components. We get started on that during the UX and design process So any sort of designs that are built out or immediately send to the developers to start building on their end And I think at vice versa we utilize the design system as we create our wireframes So there's constantly some sort of so single source of truth and template that we're working off of And that just allows to Create more time and budget for any sort of complex items So if there's any efficiencies what we can take away from we use the design system So I wanted to break down the design process from a phase two standpoint in terms of the different types of work We do again, you know starting from discovery We go into user research user research is an ongoing process, although it's placed here as kind of that second bubble It's something that we're constantly doing and thinking about again You know budget and client needs can sometimes dictate how much user research we can do You know, I'm sure many of you are familiar with you know, especially designers You want to do usability testing at every round of designs. You can't always do that So just understanding that we want to fit this in as many times as we can wherever possible with the budget and time We have and then actual design work. So actual design work, you know includes wireframes UI design information architecture just kind of really, you know setting root for what we're gonna build moving forward And then design handoff is also a big part of what we do So we do work with our in-house development team. So it is a little easier in terms of doing handoff I've worked with offshore developers Where it's very different where we have to actually write out functional specifications So that may look different for you, but just kind of give insight into how we do it here and then design QA So designers job is never finished. We're working through the full life cycle of the product even after we've completed our designs We're still checking designs. So we're still playing a passive role towards the end So discovery the purpose here is to define the problem to be solved So again, you know, this is the foundation of all the work we do As you can see on the right hand side these are just examples of some of the kickoff activities will complete during this process the one on top is you know The one on top is more client-facing where we get them together and want to learn about just where they see themselves in a couple of Years what their vision and vision is for the product that we're creating just to kind of get them excited about what we're talking about The one below is actually a more complex So we'll start doing empathy mapping with them to identify what their users are looking for as well as You know value prop canvases that we use to understand, you know, what how they see this product benefiting their users And then we end up with strategic recommendations. They're usually in like a discovery findings deck that will create And then project plan and roadmap that we create with our product managers So key players here we have our developers. So again, you know, we bring in developers early on in the process The people you see here are you know, you'll see them throughout the process discovery process as well as design process We have strategy new acts kind of taking the lead in terms of all the discovery Deliverables that we're creating conducting workshops interviews with stakeholders as well as users And then we also have content strategists that start early on the content strategist is so one thing working with several different clients You can't anticipate how big their content team is or how much content they have So it's best to get content strategists involved early on so you can start talking about the brand voice and tone right then and there And then we have data and insights. So data and insights is really you know The team that's providing areas of improvement through analytics audit So they're giving me pointers on terms of what different things I should hit on as I'm talking to our stakeholders and users And the user research. This is my favorite part. I love talking to people So this you know doing user interviews is probably the most important part of my job I feel just understanding who the end users are and what their needs are, you know, typically in any sort of project It's usually our role to play that it's also usually our responsibility to play that role So just making sure I can take that kind of give the due diligence there So user research just helps us outline what our users needs are who our users are in fact And then how they're perceived the product or service. So a result of that is, you know persona segmentation journey mapping user interview service design blueprints just depending on what kind of project you're working on And then key players here content strategist again We involve content strategist during the user research part as well having them sit in just hear what we have to say Content strategy is really important at the agency in the sense that we want them to understand what Users are looking for so that they can speak to those users one instance is, you know working on a children's hospital Children's hospital versus a you know a regular adults hospital your content's going to look different It's going to sound different and you have to understand that early on So involving user interview involving content strategist during that come during that part of work really helps in terms of unearthing all that information for them Data insights. They'll start tracking metrics engagement to kind of give insight into what we need to focus on Again strategy new acts working together to conduct user interviews and any sort of other research. We need at that time and So design so does that during design we call We involve you IA and sitemap being into design. That's one big Phrase we use there. So it's kind of an overarching term We identify information architecture during this time based off of the user research so that that could include, you know Tree testing any sort of card sorting we need to do and then validate it there And then moving into wireframes from there and then during this time. We're also working on content again So one deliverable that really feeds into the work we're doing is MRA mapping, which I'll talk about in the next slide And again, the result of this is an IA built out wireframes basic CMS set up on the back end with the developers Feasibility matrix. So this is where we start talking about what's possible We start bringing up, you know features. We start bringing up design build to understand, you know How we can we move forward in the most efficient way? So key players again developers So developers are the ones that are really identifying that matrix for us feasibility matrix content strategist So content strategist actually start writing content at this point key content I would say the headlines just so that the client can start visualizing their pages in a way That's more meaningful to them And translating wireframes into design mockups and then validating so strategy will validate designs based off of their proposed strategy So strategist stay on board Maybe more in a passive role, but they're still providing input and then again UX creating wireframes and IA So this is an example of an MRA map, it's not the full MRA map I couldn't include that in here because the client reasons But what we start off with is an analytics audit and site crawls that really dictate what Different websites we should be looking at especially if it's a big enterprise website again right now I'm working on a healthcare system. They have about an app about I think 33 websites Marshall in there 33 33 websites that they're utilizing So we had our data insights team go in there and try to take out any redundant links any sort of broken pages and try To consolidate so that we can identify what websites we should be looking at for our content MRA map The content MRA map is basically a spreadsheet We create that identifies content that needs to be migrated or rewritten or archived And this really helps to find the IA when we know what kind of contents available to us We can start visualizing pages in a more meaningful way So to remove any sort of redundancies and identify moments of consolidation And then again that defines the IA that we move forward with based off of the content that's created in the MRA map MRA maps can be very long and tedious work However, I do believe they're very much worth it at the end especially for a content strategist kind of lays a foundation for what they're doing And then here is an example of a feasibility matrix that we've created in the past Identifying features we need to build for a platform we were creating so think of this as a basically Point estimation that you would be doing in any sort of scrum project that you most likely is happening in JIRA Except this is happening on a mirror board and you have multiple teams present for this So you'll have your content strategist You'll have UX you'll have your developers or software architect and they also have project managers and product managers The idea here is to understand not only feasibility from a level of effort standpoint and budgetary standpoint But also for people like us designers who you know want to understand You know really want have user input that we want to bring up to the table So allows us to create a feasibility matrix based off of all those different players We have in all the different clients we're working with And then you'll see just the the color dots are really just to identify Big smaller large it's very broad how we do this But it's really just to start the litling the foundation of any sort of sprint planning We have to do moving forward and it also includes design So it may not just be developments also design components content everything included in there And then we have design handoff. So this can be different amongst teams I know everyone does this differently based off of where you are what agency company you're working for However, because we have a great in-house team. We don't have to do too much explaining again Because we talk to each other all day So we create prototypes and sometimes functional specifications So just annotations on Figma files when we deliver So it's never anything too thorough because again, we're working closely throughout the full scale of the process Designers and developers are working from the very beginning So again developers are validating designs for us for feasibility and function content strategist deliver content Framework and new content. So we're placing an actual content into our designs At every moment that we deliver design so that again clients can start visualizing and we get a lot of comments about that You know it how about if we add an extra paragraph how would this page look so in order to just kind of Mitigate a lot of those questions. We start early on And then UX UX did QA's design work insurance It aligns with wireframes and then you eyes creating the prototypes based on the existing wireframes And then design QA so you know again our job is never done We're still doing looking at designs after the handoff It's our responsibility as the creators of the pages and the design on website to make sure that it functions the way we intended So we have quality assurance identifying errors and bugs developers Remediating that we have UX ensuring website functions as needed and then UI making sure it looks as intended And then one other thing I wanted to hit on is you know clients are also part of the conversation You know we we talk about it We're talking about you know having conversation with each other as an internal team But we also want to include clients as a stakeholder and as you know a product owner So this actually came from an experience I had myself in the past is you know trying to talk to clients about highly technical things They don't understand and when they don't understand they often just stop listening and then when they stop listening They don't think you're doing the right thing So making sure we can talk to them in a way that makes sense to them So there's just a couple of phrases that you know to keep in mind as you're talking to a client about the work You're doing Nodes pieces of content views page displays and honestly this was really helpful for me too because I would talk to developers And I had no idea what they were talking about half the time So I think this is helpful for everyone to just kind of have a basic understanding of terminology And then not overwhelming the client so understanding, you know making sure that we provide logical groups and chunks when we present to clients as opposed to a full build or full design and Then showing bits of functionality So maybe starting with a mega menu and then you know a footer as opposed to showing a full scale website and Then identifying and using real content for content types again This has probably been the biggest takeaway for me working with content strategy is Using real content and getting them involved early on the process so they can start building that content for my wire frames So I don't even wait for you know mock-ups I start placing in content in our wire frames and if we don't have full content We create frameworks around it so we can place in content have at least sort of placeholder text for that All right, so, you know, this is colonel, but why is this important? Hopefully you understood why it's important right now, but if not I have some summary slides So client and editors are also end users of the products we create so And I mean this in a sense that we should understand how to talk to them But we should also understand how to create a back-end experience that makes sense to them So understanding the CMS, you know understanding how we need to create workflows for them Understanding, you know if there's any sort of help text we need to create for them where we need to place it So we're not just working on the front-end experiences. We're also working on the back-end experiences, which is something honestly, you know I haven't seen as much it's something that I'm also working on is making sure I'm making conscious effort to think about the back-end experience for them from an editor experience and Then again in order to work efficiently, we have to collaborate early on we have to make sure we're talking to each other We have to make sure that we understand the nuances of the work We're doing early on so that we can help each other out A lot of times, you know deliverables can be seen as more just client-facing artifacts that we send over But they should be tools that we use to help each other Those deliverables we send to clients should also be deliverables that we're utilizing internally to maybe you know help the work that we're doing And again, designers should be thinking about the end product and the back-end experience that makes it work It just makes us better designers at the end of the day. It makes us, you know It helps us understand the people around us. It makes us have better conversations And then it just you know gives us an understanding of how to be more efficient in the work that we're doing All right, so I did my piece. I talked for a couple of minutes, but I did want to hear from the floor I know we have a good, you know ratio of designers and developers here And I know many of you probably come from different industries agencies So I wanted to hear some of you know the issues that everyone in the room has had in the past working with groups Go ahead So we've used air table in the past but kind of to your point I think the biggest issue isn't necessarily finding the right tool. It's finding a tool that clients find accessible We've done comments and Figma files in the past But you know, they sometimes just don't know how to access the Figma files There's always kind of that learning curve that's associated with it So something that I've consciously been trying to do is actually provide trainings on how to comment So when we deliver any sort of you know wireframe or IA actually recently delivered in IA I actually had to include slides on how to provide feedback And we kind of just reuse reuse those slides amongst each other within the UX team So we created a couple and we've created documents specifically for those comments So again to your point, you know, I don't think there's the best tool that I found But I think there's practices around making it easier for people, you know Just providing for the sitemap we had to literally lay out for them You know, you're commenting on the relationship of different pages You need a comment on if the naming structure makes sense to you like even small things like that I think really go a long way for them And if anyone else has any suggestions, too, go ahead Yeah, that's interesting.  Sorry Yeah, and so I've come across that issue in the past where we've had multiple changes Or there was a work order in the middle of a project and they're like actually want to pivot and do something else Can you add these things? So we just go back to that feasibility matrix again We kind of get our heads back and start creating features again and placing them on a matrix And there have been times where we've actually gotten clients involved in that so that they understand How much of a budgetary concern it could be or timing concern it can be so that there's full transparency there for them But from for the first part of your question about bringing value to design I think the most important part for me is really valuing the data and insights team. I work with You can't you can't argue with numbers As much as you know Clients want to but when you kind of put it to them or put it, you know in front of their faces That's something that they can't deny and also just being able to do a b testing That's something I Would like to be a bigger advocate for as well as you know putting more money towards a b testing so that we can validate that way It just happens to be that some projects you don't have much budget to actually validate in certain ways So I really believe heavily lean on the data and insights team when we do that So making sure that we include them in any sort of presentation work we do Bring in facts and figures from them. So basically the deliverables we have are very much Collaborative with the data and insights team whenever whenever we deliver. It's not just solely ux Yeah, um, so I this is probably not the perfect answer because I think I'm actually struggling with that race right now I have a client and the client is the technically the product owner, but he also has About 12 people working above him that he has to answer to and he isn't the most assertive person and though I think you know what I'm talking about And um, so working with him has been interesting. So I feel like I think that question that you asked is something that I'm actually struggling with myself You know, one thing that we've had to do is actually more design work to get the point across Making sure that they're involved and actually doing more presentations that we need to so creating micro presentations for their leadership Something that we've been doing is so that if he isn't necessarily the best of translators, at least we can be And I am very wary of ever sending designs to a product owner that has 10 people that he's answering to And just handing it over to him or her or they whoever it is So for me, it's you know, I want to be part of that conversation at all times when I'm managing A group of clients is making sure that my voice is part of that conversation Or my team's voice is part of that conversation during every point of the engagement But yeah, to your point there have been many times where we've had a client that we thought was just one product owner and ended up being You know 30 people So it is it's hard to manage so you have to have really good account directors, too Yeah And the blue shirt in the back Yeah, and it's also in-house teams that they have, you know, we we have a client right now that has our own design team Yet we're doing design for them So there's also a sense of management that we're experiencing there as you know How can we leverage just a design team that currently exist for Our benefit but also without overstepping and then them overstepping us So they are also a sense a client that we're working with as well within that same group of clients So it's been a lot of dodging calls but also making sure that we're planning extra calls We also include ourselves in their weekly syncs design sprint syncs So that we at least know what's going on on their end or we can hear something we can flag it early Yeah, so the data and insights team we have a lot of it centered around google analytics We have you know hotjar that we utilize like qualitative measures And we utilize them throughout the process of the work we're doing So they create data measurement models for the client or whoever we're working with to understand how they should be properly targeting Creating metrics for them But they also help me in terms of understanding You know what pages I should be focusing on while there is drop-off. Maybe it's you know a high bounce rate So basic analytics work is what how we utilize them from a ux perspective Making sure to validate any sort of design work we're doing or maybe if clients pushing back on you know Some maybe want to create a blog for them and they're like well, we don't want to blog And yet we see you know majority of their users going through articles on their website In order to make that argument we we utilize our data and insights team So the ux designers under a team including myself. I am well versed in analytics, but however, they kind of take a deeper dive They do it on a daily basis. I don't have to do that work I can just go to them and they'll provide me some numbers plug it in and then present it to client No, and do you mean um front end design on the back end like the cms? Yeah, so I don't have much experience, but that's something I've actually been working on recently as understanding how I can How I can test that and conduct user research on the back end for clients Um, so I don't have much experience, but I'd be open to hearing more if you have any suggestions Okay Yeah, so for the specific project again, um, the biggest takeaway there was I actually put content in front of users During my usability testing my first round of usability testing And I actually recorded it and showed it to the clients. Um, they were saying, you know, this doesn't make sense A lot of the information is redundant Um, so I think that kind of nailed the point across for them in terms of how they see themselves moving forward But from more of like a revising and editing standpoint I think it's I think the easiest way to Prioritize is what aligns with your users at the end of the day, you know What information isn't kind of your MVP and then everything else you can build around that? Issues that we've come across are, you know, clients may not have a content team So we're making all these suggestions and recommendations and they're like, oh, this is great, but we need to hire people now Um, so that's an issue that we've come across in the past is, you know We make all these suggestions and yet they don't have resourcing for it So something that we have to offer is, you know, maybe providing a content framework for them so that they can work on it slowly Creating placeholder text that would be similar to what they would be using on their final site Even if they can't agree on it, at least there is, you know, certain topics that we can talk about within that Even if it's like certain headlines So focusing on as much as we can at that time may not maybe it's not all the body copy, but we're talking about headlines Um, and again aligning it with users that what users have said I work in I work extensively in healthcare So for me, you know, it's really centered around making sure that if someone's coming onto a website They're looking for for financial assistance information. That's the content. We're going to focus on right then in there I mean, that's the case for most patients when they come on a website They're looking for financial assistance and bill pay So just aligning it with the motivations of the user is kind of how we move forward in terms of prioritizing content frameworks Yeah, so I'm not too sure about what our content strategists use We do kind of create content content outlines. Oh, Felicia, go ahead. Yeah Yeah, and I think to that point the framework is also delivered multiple times So the first framework is more just a governance tool about like this is how you should be writing your information This is what the expectations are. This is these are the resources and you need in order to complete it And then we go into more of like the mra mapping and the governance kind of that spreadsheet the snippet of it I couldn't show you the whole thing But just in terms of you know identifying level of effort needed for each piece of content each page each website on Each each page on each website And that's delivered to them with the url as well associated with it So it's it's quite a dense document if you were to take a look at it Yeah Um, and it takes a long time But I think it really helps them in terms of going back in there and identifying and Especially just putting the urls in there. I think is the most helpful thing they just click on and they're like Oh, this is where it is because a lot of times product owners don't even know their own product that thoroughly Yeah, a hundred percent. That's something we've actually been talking about internally is you know productizing that You know, that's something that's a selling point. It's not necessarily about the front end experience You're providing but it's also the back end editing experience and how easy it is to use One thing I've heard from clients are you know, we couldn't use this. Um, so we went to another vendor You literally change vendors because you couldn't use this cms and that's a pretty easily Solvable solution that you could have made. Um, yeah, so we've definitely been thinking about that And I think that's a great suggestion is including in the feasibility matrix and start thinking about that early on Because typically we don't focus on that until later when we're delivering the website and then we have to do trainings associated to it Um, so something we've been thinking about is productizing it but also understanding what kind of help texts they may need Meeting them halfway in terms of their tech literacy. Some some clients tend to be very tech literate Some aren't um, so understanding that early on so we can provide that experience So I've definitely been consciously trying to make that a part of my process as of lately Just understanding how clients come back to us with so many questions and we could just alleviate that early on Yeah Yeah, so I mean for language, it's a little hard. Actually, I mean, I don't know if anyone's here from that company There is a company represented here at Drupal con lingo tech that's um working on creating an add-on on Drupal That accommodates to that. Um, so that's an issue. I've also experienced as multilingual design It can vary depending on just kind of the type of characters that are being used Um, also if you're reading from right to left versus left to right is also a big thing Um, so I think really for that is just honestly the way I perceive it if anyone has any suggestions more than happy To say whatever you want, but I just try to leave as much space as possible I don't make the assumption that the content here is a true content, right? So making sure that you can design for probably the widest amount of content and then work your way back So it's the opposite of doing mobile first design You're actually doing like a wide desktop version and then trying to figure out how it fits from there Um, so that's kind of my approach, but you know if anyone else has any suggestions Yeah, um, that's definitely part of the process. I think we have to sit down with them and understand who we're working with And I think it's also about not using that terminology. Um, you know You have to really just kind of use layman's terms when you're talking Because again, if you're trying to teach them constantly, you're not doing your job, right? So I think it's really about just making sure that we're using their terminology that they're familiar with I was on a call kind of recently and I was talking about an mvp Which I everyone here probably is like, oh mvp They didn't know what an mvp was and I kept saying it and then I think throughout like probably towards the end of the call They were like, I'm sorry. Can you um explain what an mvp is And so in that moment I was like this whole this whole conversation we had was just null and void. It went nowhere Um, so I think it's really just you know making sure that we meet them halfway where they are But again to the point earlier even about the information architecture. I delivered include slides You know talk to them. Um, these are these are the things that you should know This is maybe if maybe if you can't necessarily fully do everything in layman's terms provide them You know some sort of glossary I actually included a glossary at the end of this deck Um, I was just basic Drupal terminology. Um that I've had to pick up in the past. Um, I don't know if I can share this deck or not But yeah, if you want to take pictures But just you know as a way to kind of level set with them is just really something I've had to experience just a lot of teaching Yeah, that's a great question. Um, I think the kind of the easiest way to do that is making your files accessible at all times Just making an active, you know conscious decision to share things early on is really kind of I mean all of our figma files are kind Of that are open source. We open them to everyone. So the expectations if you're on a project team, you should be looking at them And providing active feedback. So I think the setting expectations early on where we're not just siloed This is you know, this is the phase of work you're responsible for this is the phase of work you're responsible for It's constant everyone's active on the project at all times And then also the feasibility matrix making sure everyone's included in that so there's never, you know That doesn't happen just with a couple of people to everyone that's involved in the team and making sure you resource that team early on Um, so you know who's involved on that team. You don't bring on, you know a site builder or you know back end developer later in the project Thank god Yeah, I mean I'm not that still not that comfortable honestly, I'm standing up here because I was told I wanted I was to do it Because I can talk But I'm still not that comfortable and I think that's fine, right? I think the reason why a lot of people don't even engage with it is because they're just like, well, I don't even know where to start So for me, honestly, I at my previous agency. I had a software architect that actually sat down with me He literally helped like this glossary you see here was a result of the work He did with me and it was me being genuinely curious about it Again, one thing I've noticed on design teams is that we're just not actively curious about these things because we're never told to learn it So I think that's really kind of the gist of it is just making sure there's actually a couple of books from oriley as well That are pretty good. They're a little outdated. I would say but I think that's a great starting point It's called Drupal for designers too Yeah, I mean just get back in cms access and you'll see kind of like what fields look like things like that And I'll kind of bring more insight into what everyone's talking about every day Yeah, yeah, that's completely valid I mean I used to hear the word wizzy wig on all the time and I was like what the hell is a wizzy wig? I was like it makes no sense to me And I remember you know creating wireframes where I would have like all these elaborate like Spots for media types and then they just weren't supported on the back end So I think that's how I learned was when I got a lot of nose Like you can't do this and that's when I was like, let me figure it out The end of our time if there are any other questions Feel free to come up. I'll be at the booth Our tree booth so you can find me there if you have any other questions or just comments But thank you for joining everyone