Welcome to the show Oscar Trimboli wrote the book deep listening impact beyond words executive coach speaker and author living in beautiful Sydney, Australia. It is a pleasure to welcome you to the show Oscar. Good night guys. And I have to say it is perfect timing that we have you on the show because last month we covered emotional bids in great detail and learning how to actually listen on an emotional level and we got a great number of questions in from our audience really focusing on the art of listening how to become a more effective and impactful listener. And I know that some of us listening to the show right now may have even gotten some feedback on their listening or lack thereof myself included. So I'm excited to dig into the science of listening and one of the things that really jumped out at us in the book itself was this great insight how the moment we are born and utter our first primal scream coming out of the womb. We spend the rest of our lives trying to be heard by others and we don't really spend enough time learning how to listen to others and I thought that was really insightful. You know one of the first skills we learn inside our mother's womb at 25 weeks is how to listen out for the sound of our mom and at 32 weeks we can distinguish Beethoven from Bon Jovi so being able to listen deeply is our birthright but I mean it we're born we completely forget it because we want to come into the world kicking and screaming and being noticed. In Australia we don't have teachers of school that teaches how to listen that might be different in the US we have people who teach us how to do math we have people who teach us English yet the skill we spend 55 percent of our day doing listening only 2 percent of the world has ever been trained in how to do and you know that's one of the things I'm extraordinarily passionate about is being thoughtful deliberate listeners and creating 100 million deep listeners in the world by 2030. Well as your eyes and ears here in America I can tell you that that same problem exists here as well there is no one teaching anyone how to listen and one of the a lot of the letters the emails we got last week were people who share the emotional bids episode statically with their partners and with people and only to hear well yeah because you don't listen to anybody right it was like wait I was sharing that with you to let you know that you are responding and validating any of my emotional bids so obviously there's a lot for everyone to learn from our conversation today. And what I think is so fascinating about all of this is we are graded on our ability to listen so your ability to listening you get graded in school and then when you enter the workforce if you're not listening to your boss if you're not listening to what the team needs are you're not going to fit in and you're going to fall behind and ultimately be let go so this skill set that we're going to dig into is so impactful in every relationship in our lives and it really starts with listening to ourselves I know a lot of us don't even take the time to listen to our own thoughts and in our week-long training here in Los Angeles one of the first things that we dig into is identifying what your values are and understanding who you are on a greater level so that you can actually pay closer attention to others some of us are having that struggle internally and what I love about the book was you broke listeners down into you broke unconscious listeners down into four types and could you describe them for our audience yeah I call them the villains of listening or more importantly the audiences that I worked with over the time I've developed this content started to say these are these are the villains because we have language in maths we have division we have multiplication we have subtraction we have all these syntax to use but nobody knows how to describe a listener so the listening villains are the dramatic listener the lost listener the interrupting listener and the shrewd listener and each of them have very different characteristics while you're listening to this think deeply about the person who's the most frustrating person who doesn't listen to you and see where they fit into this full villains of listening the lost listener is completely detached they seem really vague they're not even sure if they should be talking to you or if they are they're not really paying attention in the moment these people will tend to say things like sorry could you say that again I'm not sure what you mean could you say that again or they just have this very vague look on their face the the second listener is the dramatic listener they love your story because it creates a theater in which they can tell a much bigger story so I was reminded by Mary who told me the story about a dramatic listener she went in and saw her manager to complain about one of her staff members not doing a particular task and all her boss did was take that and go boy you think you got problems and then started to list 14 other problems that she had so she wasn't really interested in Mary or what Mary had to say she wasn't listening she was just creating a platform for her next drama the most obvious listener we all kind of think about is the interrupting listener their visual they are interrupting us the minute we draw breath that's their commercial break to give us their opinion and the interrupting listener I love because people can see them they're over they're transparent and that's the easiest one to work with the final one is the shrewd listener shrewd listener is disproportionately represented in the medical profession in the sales profession any kind of consulting profession and what the shrewd listener is is very careful think about somebody who's stroking their chin they're nodding sagely and all they're doing is going you think that's your problem once I solve that problem I've got three other problems you're so dumb you haven't even thought about and what they're missing while they're formulating the solution to the problem is they're not actually listening to what that other person's saying so these four villains when you were thinking about who they are one of the funny things about this exercise is listening is situational and listening is relational you listen to your boss differently than you listen to somebody you work with you listen to your parents differently do you listen to your children or you might listen to a sales rep differently to somebody you're going out on a first date with but in all those cases you are one of those four listening villains when you struggle you're going to struggle with one of those four things and the lost listener is the place that most of us need to start because we turn up to a conversation with a story already in our head either the story we haven't left behind from the last conversation we had or the story we're making up when we come into the next conversation so the difference between a good listener and a great listener the difference between somebody who's a shallow listener and a deep listener is somebody who understands the 125 400 rule the simple maths and neuroscience of the fact that we speak at roughly 125 words a minute but we can listen to up to 400 words a minute so a good listener gets distracted because they're filling in the other 300 words while we're speaking in fact it's happening to some of you right now you're driving along and you've missed the conversation some of you are cooking right now and you're thinking about Jean I hope this meal gets made in time and even for our host right now they're probably thinking about the next question so that is a full villains of listening well reading this and going over this for the show obviously the ones that I feel that I suffer from and of course then you have to look at the people around you what you suspected their type of listening is and we're right on the gate I mean the interrupting listeners spoke to me immediately and of course the shrewd listener spoke to me immediately and I was like but the best thing about this is listening and listing them as unconscious acts being able to to zero in on which one you're guilty of and then being able to see it for what it is and then as well as we venture forward today being able to put some pieces that together to help be a better listener and I think ultimately for all of us we see in color but we listen in black and white so we only really ever think about listening for content either audio or visual and the five levels of listening helping people understand that listening is so much more than nodding saying tell me more about that that's such a superficial level of listening it's a great start but most of us listen in black and white and I'm trying to teach the world how to listen in color and what's so interesting about all of this is that situational component that a lot of us don't think about we like to think we're good listeners all the time but I definitely think about the moments where I'm half listening because I don't really need to pay attention that commercial on TV or I'm fully intently listening because I want to get this value from my business coach so when we start to unpack the unconscious behaviors that we have around listening and the situationalness of that even though if that's a word the fact that it's so situational and that sometimes our listening skills are really going to be there and sometimes they're not going to be there we can actually start to work in this area to improve and our audience I know is listening along to us so they're excited to learn how to become better listeners and what you touched on earlier there the science behind listening realizing that yes we are speaking at 125 words but our mind's ability to process at 400 words a minute is pretty amazing when we think about it I thought that number was and I've seen that before but the other thing I was thinking about when he was talking about the situation that the situation listening and coming back to this podcast right we're talking about how people listen to this and I know many friends who listen to podcast on two times the speed three and I'm like how are you able to review concepts and look at things from different perspectives if you're just plowing through content it's such a rate and I think you know that's such a microcosm of how we listen to our friends and our and our loved ones emotional bids. Yeah one of the things I say to people is treat silence like it's another word listen fully and completely to silence and treat it respectfully like it is a word rather than a space to interrupt just by the way on the two times speed you can listen to up to three times speed so particularly blind people can listen at a much faster speed than sighted people because they've already figured out how to process quicker so for others that might listen to podcast at two times speed they can only do that if the accent is something that they're familiar with so you might start at one time speed then you can move to two x speed sorry one and a half speed and then two x speed but as long as you can understand the inclinations in the voice you can move your speed up so the wonderful thing about the two x speed in podcasting approves the one twenty five four hundred rule and I know a couple of blind people who who have full comprehension at three hundred words a minute so listening because we haven't been taught provides such a huge cognitive load when we go through the process of trying to understand deeply and his two really simple hacks to think about from your body's perspective and the third tip is so practical you're just going to hit your forehead so tip number one in ninety ninety three in Canada and this research has been replicated in the US Germany and the Netherlands over decades since the deeper you breathe the deeper you listen and the science is really simple because it's such a cognitive load for your mind getting more oxygen to the brain helps you to listen better there's less distraction and I know you guys teach this and have had other brilliant guests on that talk to this much better but it's a simple fact of holding your breath a little bit longer so for me it's not you taking and sitting down and moving into a yoga position before you start to listen to people for me it's a simple as from the time I step into a building lobby to the time I get to the lift I become completely conscious of my breathing and as a result that starts to block out other distracting thoughts in my head so tip number one the deeper you breathe the deeper you listen you only have to hold it for five seconds longer to help the brain create a rinse cycle that is the washing machine before listening the second tip is a hydrated brain is a more effective brain so for a lot of us we might start the morning with coffee and that's great personally I don't but if you can drink two liters of water a day your brain's going to be able to process more effectively because the fluids that transmit sugars to the brain get there quicker so tip number one breathe deeper tip number two drink water the final tip seems really obvious it's so obvious that people don't do it and now to your guest that you are switching off your phone and put it in your bag or in your waistcoat pocket or wherever it needs to be but by announcing that intention straight away they go I cannot believe that someone's going to do that for me what an act of sheer generosity to give me your complete attention now I challenge everybody is listening right now I challenge you to do that once a day for the next week and notice how different that conversation becomes because if you're really listening what will be the opportunity for you to change your thinking because you're listening completely to the other person so tip number one breathe deeply tip number two drink water and tip number three announce and switch off not vibrate mode switch off your cell phone and you'll transform the kinds of conversations you have no matter who you're having them with I love that and I cannot wait to experiment with that and I'm aromatically thinking about a particular conversation that I have to have this evening that I'm going to use that and I I think we rail on social media and technology a lot but there's obviously a reason for it and I love that you had said that that is a wonderful thing to hear and I think of a lot of people go about their day turning off their phone for important conversations we might be in a better place well I've only part about that is I've then struggled with the phantom vibrate or even your phone is off so Amy and I go on date nights on Friday night and I try to turn my phone off completely and unplug and be fully present and I'm sitting there with my phone in my pocket I know it's off and it's still feeling like it's vibrating right and it's still on the back of your mind like I got to get to this thing so the more I get out of your practice yeah the more of that practice and doing it for a week straight instead of just doing it on the oddball situation you're going to actually start to be more devotional in your practice of listening which I think is really important yeah and you're right it's a practice you need to develop listening muscles and like any other muscle the first time you use them it's going to be a struggle the first time you go into a gym it's going to be a different experience on your muscles and the same is true for listening but there's a great story from two years ago I was working with an executive in a in an organization it was really complex and sat down and explained what I did and he hired me in three meetings in he says his name was Mike and he says I got a bone to pick with you Oscar he says you nearly caused me a divorce and I said I'm confused Mike you know I was explicit and said do not try any of these techniques at home these are all for the workplace and he said you know for two weeks I put my phone down I've switched it off I've really looked deeply into my wife's eyes and you know what she said last Friday she asked me if I'm having an affair and I was completely blown away and I paused I waited for a bit of silence like you taught me and he said lovely question I'm curious what's caused you to change your perspective and she said you've never paid me this much attention you must be cheating on me and he knows from that point on not only their marriage is transformed but also the way they interact with their children has transformed because from the time they get home that both parents get home with the children to the time they finish dinner it's a completely device free zone and that's changed the dynamic in the family so sometimes teaching people how to listen has some unintended consequences as I did for Mike but a happy ending in that case it's funny how we build up these habits in our communication as well with the people around us and they come to expect certain things and all of a sudden you're working on improving your turning towards emotional bids and the other person's like well wait a second here uh you're paying too close attention to me uh something's off we got a great question here from a listener Thomas hey AJ and Johnny this is Thomas from Austria here's my problem I'm often facing when I'm in conversation every now and then my mind simply wanders off and I think about if and when I ever was in such a situation as the person I'm talking to is currently so I do listen to the other person but at the same time I'm thinking of a ton of other things any advice on how I can become more present and engaged in conversation great question Thomas from Austria not to be confused with Australia so that's terrific I think that uh we want to do two things when we go to school we're actually taught to look for similarities rather than look for differences particularly in conversation so one of the things I would encourage you to do is just give yourself over completely to the dialogue not try and form an opinion and and a simple technique to do this is to listen for patterns rather than just the words so they're always speaking in the past are they always speaking in the future are they speaking about themselves individually or they speaking about groups are they speaking about positive negative are they speaking about things in patterns if you start to listen not only for the words they're saying but the patterns that will put another hundred words for you to start to think about while you're listening and you won't become distracted so the intention you want to walk in with Thomas is not only what are they saying but what are the patterns in what they're saying and then a simple question you can pose to them sometimes don't do it all the time or you come across as a bit of a shrewd listener is I've noticed some patterns in what you've just said and just pause because a lot of times they'll say what the pattern is and that'll be different to the pattern you even notice then offer them the opportunity to say do you mind if I share the pattern I noticed and all of a sudden your dialogue takes a completely different path because it's not only about what's being said that matters it's also about exploring what's unsaid and if you can start to explore the unsaid you'll get less distracted don't forget the three tips we already talked about the deeper you breathe the deeper you listen drink some water and switch off that cell phone you know I love that one of the things that we do in program everyone who comes through has to fill out a form of why they're there and what they want to work on and what they feel that their issues and challenges are and that gives us some insight before they come in but even though we have that information we still want to hear it from their mouths when they're sitting on that couch because the language that they use in that situation tells tells us a lot about how they view the situation and where they're at and at that time yeah and really powerful leaders in commerce or really powerful listeners in politics listen to what's unsaid and you only have to look to your 2016 election to see someone who paid attention to the voices that weren't being heard and harnessing the power of that and it's so fascinating how when we have this extra 275 words to play with here how if we can put our focus on the right things looking for patterns like you said we can actually dedicate more resources to the listening instead of allowing those distractions to easily catch our you know side glance and all of a sudden we're losing control of the situation I think what we find time and time again is we're always in search of these patterns and then we're trying to trying to become more empathetic and think about ways that we can relate to people and oftentimes in that forcing of patterns and thinking about these different ways it's very easy for us to get off course and not be paying full attention to the person we're talking to yeah and that's the the thing about listening to yourself Chinese have a character to describe two words two listen so they make listening a very active action not a passive hearing and if you decompose the characters of Ting to a physical to hear and to see but then there are other components the component of focus the component of feeling and the component of heart so for them listening is a five dimensional action rather than a passive active hearing so for all of us is our heart in the conversation or just our head deep listeners are fully committed not just to who's speaking but to the dialogue again I'd say one of the distinctions between good listeners and great listeners between shallow listeners and deep listeners deep listeners listen to the dialogue not just the person talking and the distinction is is this dialogue progressing or are we just like two table tennis players ping-ponging back a ball across the table we're not really making progress but we're using a lot of energy to get our position across if you're listening to the dialogue you'll start to ask questions like compared to when we started are we making progress between now and when we need to finish what would you like to cover off and that helps to triangulate the conversation much like the gps satellites that circle the world to go where should we be where are we now where should we be where are we now a lot of time we're just stuck in this dialogic interchange that feels like a table tennis or a ping-pong bat and ball just going across the table creating a perspective where you start to go up and look at the conversation like a satellite is powerful it's transformational it's really deep I love that advice thank you for sharing that with our listeners next we have a very interesting question from Danielle in Colombia Danielle in Colombia says I wanted to ask is there something that I can do with my body language so my brain goes into listening mode and also what are some ways to show the other person that I am really listening great question what the research says way back from the 1950s even up until today is the person speaking believes that visual cues are a better indication of listening than paraphrasing as an example or summarizing so number one sit at body language if you sorry sit at body level when you're speaking to someone we saw an atrocious example of this recently when we saw Serena Williams at the US Open at Flushing Meadow now for those of you who hadn't had an opportunity to see what happened she had a chance to become the greatest of all time by winning the US Open there was an issue where she was being coached and the chair umpire called her out the chair umpire issued her warning and Serena Williams came up to the chair umpire to ask for an explanation now both are right and both are wrong but it was a really poor listening environment because the chair umpire stayed in their chair and like a parent looking down on a child looked down on Serena Williams and that body language and that body position created distrust straight away that Serena felt she wasn't being listened to so make sure your eye contact is actually at eye level sounds super basic but you'd be surprised how many people do it the second thing is keep your feet flat on the floor to create a sense of centeredness to help improve your breathing keep both hands on the table if you're in that kind of an environment or if you're in a in a mixer or you're in an environment where you might be enjoying a wine or a or a beverage um feel free to make sure that your glass is at their glass level which will help your eye contact be at their eye level and the reason eye level is really important it just aligns your ears to theirs and it makes it much easier for you to listen the same is true for children if you if you're listening to this and you've got children and you travel a lot for your work if you call your children don't call them standing up make sure you're sitting at their eye level whatever height they would be so if you're in a hotel room you might need to sit on the bed or kneel down some people might need to sit cross-legged so your body position is a really clear cue and indicator to the other person that you're listening face front on have eye contact as close to eye level for both parties as possible and that will be a huge signal based on the research about they will feel you listen better daniel it is great to see such simple things having such a large impact on something such as listening or even being able to feel for others to feel good that you're listening certain things like having closed off body language we talk about all the time in classes and how a lot of people's unconscious body language of something that they do that allows them to feel comfortable puts other people at a position where they don't feel they're being heard because the person they're speaking to is closed off has their arms folded or how that closed off body language even puts them in a position when they're in a social environment of closing themselves off to hearing the emotional content an atmosphere of the room and we've just seen a great example of this and right now we can't see each other and we are struggling because we can't make eye contact it's a primal human requirement because eye contact is the first trust indicator if i can't see anything in your hands i know you're not going to kill me and if you're not going to kill me then i probably want to have a conversation with you right now so again for people in in business one of the things i would say whenever you've got an opportunity use FaceTime or use a webinar that or zoom or any of those tools that allow you Skype to allow you to not only speak audio but also visual as our world becomes smaller it becomes more disconnected rather than more connected because these technologies are breaking down some of the more important assets that we require to listen better i think we're all learning how to communicate better through technology because we've all have found ourselves in trouble because context and and other things emotional content has been missing from a lot of these conversations and i remember i had a boss when i was a much younger man who who liked to do most of his business through email but also had gotten into a lot of trouble through email because of the nuance of lost in that communication and i remember many drama-filled evenings that were all because of technology rather than two people who live down the road from each other having a beer at the bar and discussing and having it out face to face yeah and you know whether it's doctors or salespeople or judges there's some research that's being done about all the listening research so i know that gets a bit meta-meta but basically in the university in jerusalem the hebrew university avicluga has done a study of all listening studies and the correlations are quite potent doctors on average interrupt their patient in the first 20 seconds and great doctors that listen listen for 90 seconds before interrupting their patient so it's not actually a long time but doctors who listen and up to 90 seconds have a 10 times less chance at having a malpractice suit against them salespeople who listen more deeply are 38 more productive than those that don't there's an amazing piece of research and technology allows this to be done now that analyzed 25 000 sales calls that were all recorded and a computer transcribed them and it analyzed the talk versus listen ratio and great salespeople listened in a ratio over the time of the call 54 percent listening 46 percent speaking at the beginning of the call the speak ratio was lower and at the end of the call the listening ratio was higher so on average these calls lasted up to 10 minutes but now that we have all this amazing data that tells us that the sales reps in those cases that listen closer to the ratio of 54 46 outperform the average not the whole group just the average by eight times so we can see the commercial implications of that but we can also see that in personal relationships as well there's a great story from lego and lego in 2000s was going broke they were struggling lego has theme parks they had to sell them to keep the company afloat and they decided that they would create a lego movie and most of you will know of the lego movie franchise but the very first movie was a complete disaster it was called the adventures of crash critic and it's a box office success was sixty nine thousand dollars sold a few dvds so the ceo decided that he needed a different approach he hired the directors from the blockbuster movie called 21 jump street so no oscoe award-winning directors behind this whatsoever but what lord and miller the two directors decided to do there's this cult in lego called adult fans of lego and they meet on weekends and they play with their legos and they build structures and they swap ideas lord and miller spent six months just going around europe japan and the united states listening in while these people were building lego and there's this bad character in lego land that uses glue so for the lego fishinados out there they're using glue is bad but because lord and miller were listening down at this level they created a whole subplot in the movie that the adult fans of lego went out and promoted to their friends who weren't lego fans and created a movement the point being out of that they created a billion dollar movie franchise now done six movies they created a half a billion dollar computer software game franchise and they added nearly two billion dollars to lego revenue all because they listened to the adult fans of lego and the fact that glue shouldn't be used when it comes to lego so i learned something about lego when it comes to that so listening has massive impact when it's done well listening also has massive impact when it's done poorly and again um some people my venture to say that the 2016 presidential election in the u.s was more a failure of listening than anything else that is amazing and it just brought up a point that when the next week we have an interview with michael ventura who has with his book applied empathy and all about listening to the consumer in order to to move your company forward to to find out what it exactly is that they're looking for from your company i mean if they're a fan of your brand they're going to want certain things and and you're going to need to be come a good listener in order to find out what what that is yeah when i when i spoke to the head of asia pacific research for nike and coca-cola vanessa she said most market research is something that keeps the door open it's a hundred thousand dollar dead white that gets printed out and never gets read or if it does get read it never gets actioned and her tip was really simple if you want to become empathetic and really listen to your customers go and watch them she talked about toyota and one of the things toyota did their engineers just went and watched people at the supermarkets and the malls and one of the things they noticed was both women and men struggled with putting groceries into the trunk of the car and that's because there was a lip across the boot of a toyota now you'll notice in more modern versions of toyotas it's actually flat because it makes it easier to load the groceries in but they only learned that by watching and watching is a great form of listening one of our listeners has a question when interrupting too much alex asks i'd love to ask if you have any tips on making the other person more comfortable in conversation i sometimes feel like when i'm talking to someone they already try to think of something ahead of times and i want to know that this is not a competition about the smartest comment but that it's about two people listening to each other do you have any advice on how i could do that yeah alex great question think about treating silence as you would another word give it the respect it deserves the pause will allow both minds to catch up in the conversation for a lot of us we don't treat the pause with reverence if you go to korea or japan or china you'll notice that silence is a really important part of the dialogue because it allows both parties to reflect and progress in the west it's not honored in the west listening to the silence is something we need we think we need to fill so number one be comfortable with the silence and then the other thing is just be comfortable in asking simple questions like are you getting what you need out of this conversation it doesn't matter what you're talking about doesn't matter what point the debate's at doesn't matter where you are in a relationship halfway through a conversation if you feel like it's off track for you or them simply ask them that question are you getting what you need out of this conversation i love that you mentioned that about here in the west how people tend to to feel that they need to fill that space uh we see it in our classrooms all the time uh where if there is that uncomfortable silence we see the the party freaking out a bit and and and then of course when trying to feel it digs a bigger hole for themselves and and we've always said that it's a very masculine thing it's a very uh it's a it's a it's a moving forward thing about learning how to feel comfortable in that silence and allowing that that the interaction to breathe and i know for myself when given the opportunity to relax to think about what i'm going to say i feel better the conversation moves better and it's something that all of us should learn to get more comfortable with and this idea around awkward silence yeah it's labeled as awkward so everyone wants to feel it when actually the best speakers use silence to their advantage those pauses can be very helpful to allow both parties as you said to catch up to the conversation instead of racing to interject that next item even in music when it comes to put laying your solo on the on the song in the studio everyone who wants to make the song work knows it's not about the notes that you play it's about the notes that you don't play i love that the notes that you don't play chris wants to know we'd love to hear your thoughts on how to actively listen when networking often i find it hard to focus on the conversation when i'm trying to think of talking points simultaneously sounds a bit like he's really concerned about pitching himself and looking the part in front of these people and when we get so hung up on the words that we're going to say it can be very difficult to follow along the great thing about it being at a networking event it's always organized around content you might be going to uh social media conference you might be going to the librarian conference you might be going to the mums about to have twins conference the reality is you always can use the context which is the third level of listening to help the dialogue progress really easy it's also about moving your attention away from being attention in on yourself and being attention out not just on the speaker but also on the dialogue so really simple question is hey what brought you to this event today and what are you hoping to achieve from attending that's a great question because it's going to unify both of you into the conversation as opposed to that awkward question you know what do you do on your weekend and how long have you lived in town that doesn't create a connection but the context that you're part of is so learning to ask really simple what and how based questions around the context in which you operate in at a networking event will make you sound like somebody they want to listen to as well as you wanting to listen to what their answer is and we need to realize that questions are actually impactful in this setting most of us try to prepare our perfect pitch and what we're going to say in the elevator and how we're going to prepare so that we sound amazing and we leave out the fact that everyone wants to talk everyone wants to share so if we can use questions especially as an introvert someone who struggles to feel comfortable in those settings using questions can be a really powerful way to get the audience engaged and allow them to feel great around you because they get a chance to talk about their favorite topic which is themselves I think no one ever has a shortage of stories to tell about themselves but what they worry about is are those stories selfish or serving and again if you questions can create the context for that to land in it's the difference between dropping seeds into fertile ground or dropping seeds into cement one's going to flourish and one's not so dropping seeds into a fertile ground it means the dialogue will expand equally that question that I pose what brings you to this event what do you want to achieve if you're in a group of three or four standing in a circle as we do at these events it's going to draw everybody else into the conversation as well so that question is not just designed for who you're speaking to but it's also designed to help the other people listen to the conversation rather than to tune out now when we think of listening we often hear the word active listening I need to be an active listener and in the book you break it down into five levels of listening and I'd love to unpack those for the audience because they really are powerful and as I started to make my way through them I realized that these are some of the concepts that a lot of us struggle with when we are introverted and we're so worried about the way we're perceived and what's being said about us yeah and and be careful with the the label introverts are as poor listeners as extroverts are we they just orientate their listening a little bit differently so I'm all for labels if they're productive and so let's let's use them in a productive way I think introverts have made great contributions to the world extroverts have too it's when is it appropriate is the big question so as a card carrying member of the introvert community there's nothing I like more than being by myself writing a book as opposed to reading one so the the five levels of listening are listening to yourself listening to the content listening for the context listening for the meaning and listening for what's unsaid these are the five levels of listening I've undertaken a piece of research over the last six months I've researched fourteen hundred and sixty two people and what the data tells me consistently is most people only listen to the content 86 percent of people watch and listen to a dialogue so 86 percent of people listen at the level of level two which is listening to the content that's okay but that's also my point most of us listen in black and white rather than listening in color so the first level of listening is listening to yourself and those three tips that are provided earlier are going to help you understand how to create a surface area where you can receive dialogue if you breathe deeply if you drink water and if you switch off your cell phone you'll be in a place where you can actually hear what the other person's saying unfortunately a lot of us turn up to the dialogue like we've got our iphone earbuds in and we're hearing a conversation in our own head we're not even available to the other person they don't know there's a movie going on in our head called cliffhanger or or the greatest disaster or survivor these are all things that might be going through our head from the last conversation or the next conversation so being completely present in the conversation that you're in is about your attention being out rather than being in for most people they hear these terms active listening and most literature in this space is written around level two listening how to watch for body language how to listen how to paraphrase how to summarize how to ask some questions and that's great it's a great starting point for all of us level three listening listening for the context one of the most powerful questions we can always ask is sometimes we turn up to a conversation and we feel like we've joined a movie about halfway through we don't know who the characters are how they developed we don't really know the backstory and in coming into the conversation so far down the track we're confused and we're trying to fill in the gaps which who's this character and what are they doing and are they the good guys or the bad guys a simple question would be hey could we just go back could you just take me back to the beginning of this story and where this all started there's a simple example of a what question and in doing that getting the backstory starts to create a more relevant context for the conversation one of the jobs of a great listener is to help the speaker explain what they're trying to say in a way that can be heard rather than how they think about it so level three listening for the context is also listening for patterns one of the patterns you'll notice some people will always talk about themselves or some people will always talk about their families some people will always talk about weekends or work days some people will talk about holidays or work so just simply noticing some of those patterns will help you some people talk in pictures stories metaphors and analogies and some people speak sequentially logically they talk about things that are very evidence-based so if you can listen at that level you can start to dialogue in a way that's empathetic to them the most powerful listening level I believe is level four listening for what's unsaid that's about exploring the other 300 words in the speaker's mind that they haven't said because they're blocked by the 125-400 rule they'd love to be able to speak a 400 words a minute so they can get everything out and then finally listening for meaning this brought home to me by story two years ago I was working with a company we were working with the leadership team and I asked them to explain if our company that we were working with was an animal what kind of animal would it be and the men in the room described it as an eagle or an osprey and they're all amazing flying birds of prey and then there was one person who didn't speak and before we moved on I turned to Ellen and I said Ellen I noticed you haven't spoken yet and she's a card carrying member of the introvert community and by the way for the public speakers out there whenever you ask people at an event to put their hands up the introverts are not going to put their hands up so that's the easiest way to figure out what your audience mix is like and I came back to Ellen and I said I'm curious what you're thinking right now she said our company is like a snake and you could hear a pin drop because you had everybody describing eagles and osprey and all these amazing flying elegant creatures and she described the company as a snake and I said tell me more and she said oh isn't it obvious and you could look around the room at all the men in the room and it wasn't obvious to them they're all thinking snake are we slimy are we evil are we going to come up behind and sneak up on the customer and she said no we are a snake every season we shed our skin and we evolve into something different every season because we serve our customers our ability to change is our most amazing asset don't you all see that and all of a sudden you could hear the breathing of the room and everybody just went yeah we yeah we do we we adapt we're really good at that and that's why our customers buy us and as a result their product code names are all named after snakes they have little beanie soft toy snakes that go around the office and they have snakes included in their in their sales presentations and that simple statement of listening to what was unsaid but explaining what it meant completely transformed that company they were going at a revenue growth rate of 20 percent and they knew they had more in them and for the next two years which is where we're up to today they grew 50 percent last year and they're on track to grow 80 percent this year all because we listened to somebody who wouldn't normally be heard and explain the meaning behind a snake how many times are you in conversations where you don't listen enough to understand the meaning behind someone says and ask them what does a snake mean to them and I think in all those levels of listening if understanding that they're all foundational you cannot achieve competence on the level above it until you've achieved mastery on the level below most of us are at the first two levels of listening switch off your phone drink water breathe deeply you'll start to achieve mastery in listening to yourself there's so many amazing points in that story and the one that stuck out to me most is when you are drinking water you're turning off your phone you're able to breathe then you can work through this for instance at the point where she didn't speak rather than anyone just going to be presumptuous and assuming something about how she felt or what was going on they decided to to ask her and let her articulate her full story in stance because at any point she could have been cut off first of all they even have her speak up because they could have just interjected put something there then when she said snake there was another opportunity to go with the very first thing of how they saw it and then the opportunity of her being articulate what what that meant to her as for the the shitting of the snake and all that and at how many points in that story if people weren't listening could it have gone awry yeah and i had a really simple example six months ago in a workshop a leader got up to introduce the workshop and talk about where he didn't listen in the past and he was frustrated by a lady in his team called Kim and for 12 months Kim would turn up to every birthday celebration sing happy birthday with Gusto collect money make sure everybody's birthday was recognized and he never could understand why she wouldn't tell him when he's but when her birthday was and he was really frustrated he was annoyed he was disappointed so i just said to him why don't you be elegant and pathetic and go into a one-on-one conversation and just explore it just a little bit just gently just a little bit more and what he did was he asked him you said look you sing happy birthday for everybody every time i ask you when your birthday is you change the subject or you deflect to somebody else help me understand what that's about and she said when i was born was the same day my mother died my mother died giving birth to me so my birthday reminds me of my mother's death it's not a time for me to celebrate i was raised by my grandparents but i will trust you my birthday is February 18 and now that i've told you we should decide together whether we celebrate it my birthday on on and the meaning behind birthdays changed dramatically from that point on for that person because they took the time to listen to what does birthday mean for them the last question we got here is from twitter jack griffin asks when it comes to listening in conversation i sometimes find myself trying to interject while the other person is speaking what are some tips or ways to at least remember to just let the other person speak without trying to get my opinion in as well yeah great question so create an inverted triangle from the eyebrows to the chin and keep your eyes in that zone watch their lips but watch their eyes and keep your watch in that zone and when they have finished speaking rather than jumping in just hold that triangle for three seconds longer quite often you'll find that they want to say more but because you've interrupted them they can't distracting yourself by looking at this inverted triangle between your eyebrows and your chin will keep you on track and give you a simple practical exercise to do while you're listening to them and filling in those extra 275 words i love that in order to become a better listener we have to find smarter ways to distract ourselves so that we can stay focused on the words the context and those things that are unsaid as well as the deeper meaning thank you so much for joining us today asker it was a real pleasure we had a lot of fun chatting and hopefully our audience has become a lot better listeners and we're expecting more questions next month now that our audience is listening to us more intended thanks for listening thank you


Slow, slow, slow, slow slow.  Dude, that's insane! High five. Oh! What is up, guys? KarmaMediq here, and welcome back to another dose. If you're new to the channel then hi, my name is Nasser and I'm now a final year medical student studying at King's College London. And in today's video, I'm going to be doing a self-isolation vlog. Well, because I am self-isolating, Alexi has been visiting here for a couple of weeks. And unfortunately on one of our outings, she managed to catch COVID, So we've been doing our self-isolation for about nine days now. So Alexia is still sleeping inside, getting some much needed rest. I've come out here with my coffee, my phone, and my iPad. Check through some emails, browse through my phone, chill, and relax a little bit here in the morning until she wakes up. I can't talk about it just yet, but something I'm dealing with in my email is just so exciting. Like, I cannot wait for this to finally happen and come to fruition, but that's for a future video. I'll catch up with you guys in a bit. So the doorbell just rang. I've actually ordered some very important stuff for my room.  I mean, it really is an absolute mess and I could definitely use some help organizing these guys. I've also got a couple boxes to help me organize these shelves here. So I'm really looking forward to that because it is very, very needed. Organize this mess. Oh, God. Let's get it. All right. It's not what I thought it was, but it's something else. I'll deal with that another day. Let's briefly re-welcome Alexia to the channel. She hasn't been here for a very long time. Welcome back. Welcome back. Thank you. How does it feel? Good. Alexia's basically just gone through coronavirus and you're just coming out on the other side now. How was it? It was rough. It was rough.  A lot of the symptoms were the same, but you just feel very, or at least in my experience, I felt very weak. I'm just like really like knocked out like for, and for a long time. You know, this is the closest Alexia and I have sat in quite a long time. We've been wearing masks in the room, in the house pretty much this entire weekend and more. She's lost her sense of smell. Just let her... And my sense of taste. And her sense of taste. Like I've made this beautiful iced tea with sugar, honey, lemon, tea, ice, and like you can't even taste it. It tastes like water. I can tell I'm drinking something slightly sweet. I can tell that I was eating something spicy and I can feel the texture. It just can't taste what it tastes like. It just tasted of like paper or something. Like cardboard. Yeah. I've still got my taste. I've still got everything. Touch wood. So yeah, hopefully it stays. So guys, recently it's been incredibly hot and you won't believe what just happened. I just uploaded my perfect desk productivity tour with all of my cables perfectly hidden under the desk. Because it's so hot, the velcro sticky tape just isn't doing its job and everything is going to start to come off. I hope it stays there. It is actually boiling. And when I say boiling, I mean it is so hot. We've got two fans running. Well, this fan here pushing cold air into the room and another fan over here. And honestly, it is barely keeping me from just being in a pool of sweat. So Alexia is my interior designer. Every time she comes, she like fixes up one or two things in the room and in the house. I'll actually show you guys some interesting things that we've got indication. So in all common spaces in the house, we all wear masks because we have Noor, of course, over there and we want to keep everything as COVID free as possible. But let me show you guys the two really cool things that we got in the kitchen. First of all is this dish rack, dish drying rack thing. And the very cool thing about it is that it's expandable. So it takes up the perfect size over here. It automatically drains the water into the sink and it has this really customizable cutlery thing. And then next to it, we've got these kitchen boards, kitchen cutting boards. How cool are these? They're all like labeled with fish or meat or vegetables. They're colorful.  Don't slip. Honestly, a joy to use in the kitchen. I'm just trying to make everything look a little bit more aesthetic, a little bit more homey and just give it a better vibe in the house. All right. First thing I want to do is film two thumbnails for two upcoming videos. First one I want to film is kind of similar to previous one I've done in the past where I'm lying down in bed with this top down shop. I think it looks really good. But the annoying thing is it requires a lot of gear and setup, but I think it's going to be worth it. It's not that bad. I'm going to need this guy. I told you guys it was a lot of setup. So now I can take you guys and I can fix you to this. I'm going to sign down, then jump to the bed. In order to really sell this thumbnail, we've got a bunch of stuffed animals, most of which I bought from my sister. And I think they're going to really help put this thumbnail together. The video is called why I sleep seven hours every single day or something like that. So that's what this is about. Let's see what those look like on the big screen. All right. Looks good. Now time to take all of this back down. Pretty high effort, but I think it was worth it. All right. The next thumbnail is for video called what I wish I knew in my first year of medical school. So I think this one will be a lot easier to film, a lot more simple. I've got both my med school related things on me and a couple of books as well to use as interesting things in the thumbnail. And I've also got a white lab coat. I'm going to try that on as well. That was actually probably good. This is actually a white lab coat that I have from my days doing research at the University of Toronto. First steps are to collect everything that we're going to need to run the protocols. I also prepare some reagents that I know that I'm going to need within the next couple of hours. I don't have to make them during the experiment. Back when I was studying there quite some time ago now. Let's do this one more time. All right. I think that's it. One of those is probably going to be good. I think both those videos will be out by the time you guys see this vlog. So we shouldn't be okay. Go watch them if you haven't seen them already. I'll catch you guys in a bit. Time to whip up some lunch. We're making this zingy salmon with lime and chili noodles. This is actually all from a gusto box. So gusto boxes are something that Noor and I have been using for quite some time now to prepare our meals. By the way, I'm not Noor. This is Alexia. Noor is next door in her room. It's basically this like meal delivery service where they send you all of these ingredients to make specific meals one at a time. So these are all of the meals that we've cooked so far. As you can see, there's quite a lot of them. And the thing is each one is like completely different. Each meal is something totally unique, something totally new that we've like never had before. Which makes cooking a lot more fun and way more enjoyable, tasty, etc. in the long run. All right. Here are the time-lapse. Sassy noodles over here. Salmon done there. And then for me, a little bit of spicy pepper. Time for another segment of what is NASA watching in these days. So I just finished a show called The Looming Towers, which is about the CIA and the FBI as they gain intelligence and learn about the 9-11 bombings and sort of the failure of communication between them that leads to those eventual attacks. And now we are watching The Loudest Voice. So this is about a man called Roger Ailes, I believe. Let's go over here. Played by Russell Crowe. And it basically tells the story of how he started and grew Fox News. And so what the thinking was behind the creation of Fox News. And then I think it also touches on a lot of sexual allegations that he had. Is that right, Lex? I think so. So that's where we're watching these days. I would highly recommend both. We've been very much enjoying them. And yeah, see you in a bit. Not to say I've outdone myself, but I think I've outdone myself. I think this looks really, really good. Anyways, let's start watching. I can't taste it. Really? Imagine not being able to taste this. What does it taste like? There's nothing. It's so strange. Guys, so we just got the breakdown of feedback for our Oski exam, for the practical exam. I'm almost certain I scored the top mark in the entire grade. How insane is that? So I scored a 94. According to this graph distribution thing over here, only one person scored a 94. So that has to be me. Norm, I scored the top mark in my Oski exam. The top mark. The top mark. No. Which I could hug you. What? Dude, that's crazy. Check it out. I got 100% on 1, 2, 3, 4, 5 out of 9 stations. That's crazy. And the rest of them were above 90. One of the worst one was 82. That's crazy. Hold on. I gotta call my mom. Where are you, honey? Okay. That was so cute. That's insane. Talk to you guys in a bit. All right, so it's time for us to do our lateral flow tests. We need to do these every day until we both test negative. I've been testing negative this whole time. Let's see what happens with Lex. Pretty sure I've shown this to you guys before, but you've got the cartridge. Here's your own cartridge. Are you also going to do one? Yeah. Two swabs, test tubes, and the buffer solution. Okay. First thing we're going to do is blow our nose. Mine's good. Mine's good. Mine's good. Honestly, I don't have anything to blow out. Mine's good. Put your buffer solution into your test tube. You break this open and squeeze out all the fluid. Try not to touch the surface at the top. I guess I'm going to do this for you. Should we do you first or me first? Me first. All right, guys. Alexia has an intense gag reflex. So this has been a challenge every single time. She literally runs away from me with the swab. All right, are you ready? Can't wait for the comments. This should be good.   Open wide. I just feel like you're going quickly. Okay, we'll go slow, we'll go slow. Slow, slow, slow, slow, slow. Very slow, very slow, very slow. Okay, okay, okay. All right, come back. Your nose. Slow, slow, slow. Just twirling, just twirling, just twirling. Just twirling, just twirling, just twirling. Okay, the other side. Come on. You're almost there. You're almost there. Just twirling, just twirling, just twirling. Don't worry, don't worry, don't worry, don't worry, don't worry. All right, every time. This is good. Honestly at the beginning, Alex was impossible to swallow. You start in here for 10 to 15 seconds. Then you squeeze, okay, and pull out the tip. Dispose of the tip immediately in the trash. Close this without touching the tip. And then you put two drops on the cartridge. One, two. Dispose of that in the trash. Set a timer for 30 minutes. And we'll interpret that then. All right. Now me should be a lot easier. All right, same exact thing. And I'll catch up with you guys in 30 minutes. All right. Timer is up. Let's see the results. Nasser, negative. Alexia, negative. All right, guys. So Alexia and I are working on a super exciting, but top secret project. Super, super top secret. Genuinely, I can't wait to reveal this to you. I can't wait to share it with you, but we need to get it right. So we're going to take our time. We're going to make it perfect. Then we're going to present it to you. I'll give you guys one hint. I'm bleeping that out for show. I'm definitely bleeping that out.  So when the sun starts to set, the weather out here on the balcony becomes perfect. Honestly, perfect amount of breeze. It's really not that warm. So Alexia and I like to sit out here and play some cards, have a snack, drink something, and it's a pretty good vibe. Good vibes only. We're going to be playing a card game that we know as shithead. Do you know it by any other name? Yeah, you guys might know it as the game that Nasser always loses that. This is absolutely not true. You guys actually can leave a comment down below saying who you think is about to win the next best of five games. Since you lost yesterday, you can deal. It's only because I have COVID. It's the best of three, okay? No, no, first two three. There's only one right answer. If you didn't pick me, just know you made a mistake. One zero. Zero. First of three. One zero. Zero. If I win, scrub goes. No. Scrub goes. Scrubs first of all. Oh. What happened? If I win, you need to look the camera dead in the eye and say that I'm a better cards player than you. So if I win, scrub goes. If you win, you can throw scrubs off the balcony. Okay. Deal. Shithead. That order. Do you see that I changed the order as well? One more point. It's your time. I was winning the war yesterday. I'm the big one. Yay, yay, yay, yay. Two zero. Two zero. Two zero. I'm not going to lie. I'm in a bit of a pickle, boys. I'm in a bit of a pickle. Let's go. Let's go. We're backing it, boys. Two one. Two one. And scrubs has to fall off the balcony now.  Nice knowing you. I hope you're happy. I'm going to go save him and then we'll make some dinner. All right, guys. So for dinner today, Alexia is making me her specialty, her best food, the one that she knows how to cook the very, very best. Alex, what are you making? Plain pasta. Plain pasta with flakes of Parmigiano. Yeah, Parmigiano, Reggiano. Parmigiano, Reggiano. I feel like we can use this emoji now as well. All right, Alexia, walk us through how you do this very intricate recipe. We've already messed up the first set. What kind of pasta are you using? Whatever you put in your cup. Is that straight from Italy? To the end of the vlog, Alexia and I are ready to have some dinner. We're going to continue watching that show we were watching before. I hope you still enjoyed this isolation vlog, even though it was all filmed in this room. Hope it was still fun and enjoyable. If you did like this video, don't forget to leave a like on it and also subscribe to my channel to see more content from me in the future. And go watch my video too. And obviously, go check out Alexia's channel. Like, comment and subscribe. I will put it all over this video. And yeah, we'll see you guys later. Bye. Peace. Oh, God, stay away. The cartridge? I'm not doing this every time.


all right so we got a rooftop unit here that the complaint was it was hot downstairs smelling hot anyhow yet it was cold too and i got here and i opened it up and the motor uh because the motor sounded like it was humming like it wasn't running they said they just replaced this thing which uh we're gonna look and see here's 230 to 240 so check voltage i would say it's probably 460 so i bet we got a motor that's gone out on us here and that's why they were smelling stuff plus the uh belt's loose big time so uh feels like the bearings went out holy crap we've got trains everywhere just blowing their horns yeah the bearings went out it looks like holy cow i don't want to know it's not one to move on the motor look at that she's not wanting to move i think seized up something fierce that's kind of crazy huh a little odd let's see if we can get this thing both loose here just let me get it running for him there we go the bearings are gone holy cow i think i'm gonna take this belt off yeah that thing's shot that's come back for that the regular blower bearing seems fine i don't have no play on it seems to spin fairly good we're gonna need to change that motor though that motors had better days bearings down here feel good on it too this was a johnson unit didn't know they made a unit johnson controls didn't know they made a unit reminds me of a york or something like that okay so let's check the ignition system over here and see if there's any other issues with that because i hate to just order a motor and then uh have there be other issues okay so you have to take all that cover stuff off to even get into this thing power is off these things don't look like they've been much done to them yeah this thing is a york gotta be a york it's got that stupid pilot assembly that they like where uh yeah standing intermittent pilot comes down to there they spark on that that lights a little row across an inflamed sensor senses it over there then it brings on the main burners i do not like this system at all so we'll uh turn it back on just to see if uh things got got some issues i'm afraid to let it run because it might end up cutting into the linings and go so i'm going to uh kill the power to that thing first and then we'll let it see if it'll start up the pilot all right so got the power off i need to tear it apart yet because this is 460 volt i unhooked it and i got zapped so you should always check that before you touch it because it don't feel very good and i was on a rubber rough i don't i don't like that that kind of sucks so somebody did a hodgepodge of a wiring job to all i'm gonna guess so we're gonna check this thing onto the breaker screwed up or what okay last time i checked three phase doesn't get wired like that i don't know what they've done but something's not right here something's definitely not right somebody's been doing some hodgepodge in us this uh motors three phase also so i'm not gonna have it on the truck i'm gonna have the maintenance guy kill the power from down below i've not worked on one of these units before so i'm not familiar with it which sucks do they have a disconnect box somewhere else around here it does not appear to be i wonder if they cut corners and got their contract cheaper so they could like not put disconnect box on it unless that's not the way it is i'm gonna call the maintenance guy and kill power to it all right so i'm looking at this fancy inspected electrical job i i'm not an electrician by trade but i'm surprised you're allowed to do that that just to me looks like that's not the right way to do it so if you follow the wires up there's two of the wires going to the breaker the other one looks like it is what do we got there yeah we got a yellow one an orange one there should be a brown one going somewhere i think that brown one comes up it comes in here yeah that's what i would do i just run the brown one wherever i want to i bet you they lost a leg on this breaker wow look at that look at that look at that hunky donkey stuff ran that wire right through that hole right there this is you know you figure 270 some volts per leg and then they came straight down here to the bottom so they must have yeah that's the problem they have one leg out on their breaker and then to save money instead of replacing it they uh freaking bypass that thing so yeah that's that's not safe that's a bunch of crap right there that is a bunch of crap that is not safe that's ridiculous my stupid butt for not checking it guys definitely my my fault so found this up here on the roof i don't know what the heck that is nothing treasure allowed to have stuff like that here we'll uh we'll bring him along to keep us company we can get it done all right he's gonna sit there and watch while you guys watch i guess everybody's watching so we'll uh we're gonna try to replace that missing piece there i think the maintenance guy had some different ones this one right here's aluminum just like that one so it looks like it came out of a breaker i'm gonna try that if that's a case that'd be great i'd rather keep a breaker and uh all nice and in place than dink around trying to put the box external of this mess so yeah it's not working out so well it's just a little bit bigger but that's how you need to get in there it's one of these that makes it a lot easier it's dissimilar metal i am going to try this one right here and see how that does just for curiosity's sake because i think it's about the same depth real dang close the same depth try that real quick look at my apprentice over here he's sitting there laying down again just just take a break buddy you're paying a butt so anyhow not the idea situation but you know what it actually holds it and i can pull on it and it's not coming out so at least somebody gonna get their crap shocked like i just did this hodgepodge-ness going on over here i'm not even sure what in the world they did not sure i want to even find out i'm not i've i've never been here before i know they got step down transformer i believe over there for some other stuff yeah it's 230 volt draft motor nice why would you make the thing 460 if you ain't gonna make it all 460 interesting all right so i'm gonna go ahead and have him turn this back on i'm gonna go ahead and unhook this here while we got it dead though all right so we got this taped off for now we're gonna set that down here just long enough to test this thing out and then i'm gonna have the power back off again okay it's starting to rain which is always wonderful let's go ahead and see what's going on with this i haven't heard an ignition spark yet got problems one two three four five six six flashes high temperature switch open i wonder where that's located at well now that we don't get zapped look at that it turns off make that nice so let's see if we can find this open switch all right so there was a high temperature switch you couldn't see it but it's right back here in the back so got that pushed and it's blinking happy fast but is that going to make it come on looks like it's wanting to but big old train just backing her up kind of noisy well i'm not getting a call for heat or something i ain't sure what that even goes to something about this is off for dima demo or doing demo account or whatever um i bet when i think tripped it probably just ran the fan traffic motor just because it's probably default kind of like a plenty uh limit on a furnace trips the fan blow the fan blower whatever you want to call it the fan runs so i've got some automation stuff in here which occupied common there's our so see if we can make this thing run good time for the cover stinking rain's getting all over the place let's go ahead and kill it that way we don't accidentally short nothing go into there good w1 supposedly thermostats calling but there we go good now the reason i'm doing this is because i didn't want to order parts you know and then wait a few days to get them and then get up here and find out it won't light up the flame so there goes the pilot it's kind of going across and may burn should come on we don't want to run that for very long so we know it works so we're good on that we'll clean that flame sensor up when we come back but that uh at least gets us to that point so we uh we'll be ready to go as soon as we come back with a blower motor kind of a simple one but not the the greatest thing moral of the story here guys um and i need to start doing it more often myself uh start checking to make sure the power's truly off especially when you're getting into the 460 range i mean it was only 277 but still um i don't like it kind of sucks so that's what we got guys so i'll get that motor putt on soon as i get it not a whole lot to it obviously four bolts and get it on there if you like the video and you want to see more like it you know what to do until next time guys we will catch you on the next one


Welcome to the World Ready Communication Conference 2023 WRC 23 in Dubai in the United Arab Emirates where I've got the great pleasure of being joined in this afternoon in the studio by Mr. Muhammad El-Maghazi who is the Executive Director of International Policies for NTA in Egypt as well as being the chair of Working Group 4A here at the WRC 23. Muhammad El-Maghazi, it's great to see you. Thank you very much for joining us, my friend. Thank you. So I wanted to start off by asking you your role as chair of the Working Group I mean a lot of people might not know what Working Groups are perhaps you could explain a little bit about what the Working Groups role is within the conference and your role as chair. Thank you so much for this. Always a pleasure meeting you here. So we have like 20 plus items being discussed here among 193 countries, right? So it's big issues. We try to divide them like similar issues together. I'm mainly responsible of broadband technologies, mainly commercially known as 5G or 6G or whatever. In my group we're discussing three main items. One of them is related to the future development of cellular mobile technologies how we can secure more frequencies for that. Second thing is related to new technologies. One of them is called as HEPS. HEPS is like IMT stations in the air. That's going to be the future, my friend. It's going to be the future and we're focusing on that. Perhaps it stands for High Altitude Platform Systems, is that correct? Sometimes I wonder if you have an engineering degree. Perfect. But HEPS is more advanced type of that where you have your base station in the air. So your mobile phone in your bucket is going to connect whether to that base station or that base station. It's wonderful. It means more access to mobile connectivity anywhere anytime. How effective is the ITU multi-stakeholder approach which engages governments, regulatory authorities and industry in finding consensus on the issues that you're discussing? It's not only multi-stakeholders. I guess the ITU is the only United Nations organization in the world where you've been established for more than 100 years ago. 193 countries agreeing on everything at the last moment of the conference. It's a miracle. And let's confess that we become more expert in this. So we remember in Sharma Sheikh, we finished the conference even two days before that. Let me remind you and our audience that perhaps 30 years ago WRC would last for three months. People raise their eyebrows at four weeks now and five weeks. But there is also a big long preparation period prior to this. So the four years beforehand are actually where a lot of the work is happening. Isn't that correct? Exactly. It's like three meetings per year. But the main difference here in the ITU is the spirit of consensus. So you and me, we know that at the last day of the conference on 15th of December, we're going to agree. And that's great. It makes everything simple because we're not agreeing on simple stuff. We're agreeing on the future of wireless communication, not only for us but for our families and friends. Now I wanted to ask you as well, there's a deliberate effort to encourage more women to participate in the work of the radio communications sector from your working group experience. Is this effort bearing fruit or is it a work in progress? Well, the father of three girls, I cannot be more proud than this. I'm a chair of the IMT issues at SMG. My vice chair is a woman, wonderful woman from Algeria and she's been doing great. And here in the ITU, it's the first time that you have three committee chair, not a chairman, but a chairwoman. The CPM chair, which prepared everything for us, she was a woman. So I think we're not only talking about it, but we're doing it every day. And prior to this, the radio communication assembly, there was also a gender resolution passed. How much difference do you think that will make? Well, I think it's one also of the greatest output. It made us come to WRC more relaxed because it's a explicit statement from the ITU inter-gender equality. And again, we're not only talking about this, we're doing this in practice. So it's a big achievement from the ITU community. I'm very proud of it. Now, of course, you've been with the NTA for many years now. You're very familiar face to ITU. What's it also, is there a message that you would like to convey to both the delegates here, but also our readers and viewers at home? Well, we're always at your disposal, Max. If you remember, Sharman Sheikh, our main aim was to make you comfortable at your stay and also to ease the discussion here. So Egypt has taken an important role within this conference through its leadership, through its delegate participation. And our main is that although we claim that we sit the bar too high in WRC 19 and Sharman Sheikh, I guess we all must agree that this conference has exceeded the bar and we want it to be the most successful conference in the history of the ITU. Well, Mohamed Al-Ghazi, thank you so much for your presence both here in the studio, but also here, of course, at WRC 23. We look forward to catching up with you again very soon in the future. Thank you. Thank you very much indeed. And if you've enjoyed this interview, which I'm sure you will have, then do check out our other interviews on our YouTube channel, as well as our podcasts on our podcast channels like SoundCloud, Spotify, or wherever you listen to your podcasts. And for further information, why not visit our website at www.itu.int. Thanks for tuning in.


Hello everyone, welcome to lecture on Shannon's Theorem. At the end of this session, students will be able to describe though what is mean by Shannon's Theorem. Now before starting with the actual session, let's pause the video and think about what is mean by channel capacity.  Also you remember that it is nothing but the difference between the entropies. So, mutual information is nothing but the difference between the entropies. This one is the initial entropy and this one is the final entropy. So, whatever the difference you are getting that is having a maximum value of that is nothing but your channel capacity. Now let's start with the Shannon's Theorem. Now basically we already saw that a communication system has a maximum rate of information that is I max is nothing but your channel capacity. So, regarding with this channel capacity and a rate of information, Shannon's Theorem states that if your R, R is nothing but the rate of information is less than or equal to your channel capacity. In that case there is a existing coding technique by using that the output of the source may be transmitted over the channel in addition with low probability of error can be made out of the receiving message. This is the statement of the Shannon's Theorem means that if you are having R less than or equal to C by using any coding techniques you can make receiving messages with the low probability of error at the receiver side. So, this is the statement over here. The main feature of this is when R is less than or equal to C you can transmit using error free transmission is possible in the presence of noise also. Now this is a unfortunately the theorem is not constructive proof. Why? It just states the such a coding method exists but not there is a proof and that's why it is not be used to develop a coding method that reaches the channel capacity. So, we you can't reach the maximum channel capacity by using such type of coding theorem because there is no proof there is. So, in that case negative statement of this theorem is also exists. What is the positive statement? We already saw that R is less than or equal to C but if R is greater than C in that case the errors cannot be avoided regardless of the coding techniques used. Means in the positive statement you can say that by if R is less than or equal to C by using any coding techniques you can achieve the maximum receiving message with low probability of error. But in the negative statement if R is greater than C means your rate of information is greater than your channel capacity in that case whether you are using any coding techniques. Instead of that also you are getting a errors in your received messages that is the negative statement of your Shannon theorem. So, to overcome that we have a new theorem that is a Shannon Hartley theorem in that case this theorem state that the C is equals to B log to the base 2 1 plus S by n. Now in this case C is nothing but your channel capacity which is in bits per second, B is nothing but your bandwidth of the channel which is in hertz and the S by n is nothing but your signal to noise ratio. So, this indicates that the sufficient advanced coding techniques if you used during the transmission at the channel capacity can occur with arbitrarily small errors in the presence of noise. So, using this equation you can you can achieve the maximum channel capacity with the low probability of error. Now if the channel is in case of Gaussian channel in that case for no noise your S by n becomes infinity. So, that equation C equals to B log to the base 2 1 plus S by n in that case if S by n is infinity this n is no noise means n is 0. So, that ratio becomes infinity. So, overall your channel capacity become infinite which is not a possible. On the other hand if you channel capacity does not become infinite as the bandwidth of approaches infinity because with an increase in bandwidth also there is a increase in the noise. So, because of these two reverse statements you can say we have to trade off between the channel capacity and the bandwidth. So, how to do that? So, for fixed signal power and in the presence of wide Gaussian noise the channel capacity approaches an upper limit with the bandwidth increase to infinity that upper limit is called as a Shannon limit. Now if the Gaussian channel having a wide Gaussian noise in that case your n that is a noise power spectral density is eta by 2. So, that n becomes n eta into B which is nothing but your bandwidth. So, that equation becomes of channel capacity C B log to the base 2 1 plus S which is nothing but signal power spectral density divided by eta into B that is a bandwidth. If you simplify this you will get the final equation like this for now this is nothing but the general concept you can see over here limit x tends to 0 1 plus x raise to 1 by x which is nothing but E using this one if you substitute this n B by S as a x 1 by x then we get C infinity that is limit bandwidth tends to infinity channel capacity equals to S by eta log to the base 2 E. So, this is nothing but 1.44. So, this is your maximum channel capacity in case of wide Gaussian noise in the Gaussian channel. So, this is your maximum channel capacity in case of wide Gaussian noise in the Gaussian channel. So, as I said this gives the maximum information transmission rate possible for a system of given power, but no bandwidth limitations. Now, let us see one example for a standard voice band communication channel the SNRL is 30 dB and the transmission bandwidth is 3 kilohertz what will be the channel capacity and the given data is that given 3.32 log to the base 10 A equals to nothing but log to the base 2 A. So, this one will be useful in case of calculation. Now, so the given is SNR equals to 30 dB is given. So, we have to convert that dB value. So, we can write 10 log to the base 10 S by n equals to 30 dB is given. So, that 10 divided over here that becomes log to the base 10 S by n equals to 3. So, S by n equals to 1000. Now, we have S by n we have the formula for channel capacities that is c equals to bandwidth log to the base 2 1 plus S by n we have S by n calculated just which is nothing but 1000. So, 3 log to the base 2 1 plus 1000. So, 3 into to convert this log to the base 2 into log to the base 10 we have given formula over here. So, 3.32 log to the base 10 1 plus 1000 if you simply find out that by this calculate that and you will get the channel capacity as a 30 KBPS. These are the references. Thank you.


The paper proposes a novel data-driven approach using long short-term memory, LSTM network to model rainfall runoff and catchments with snow influence. The LSTM's ability to learn long-term dependencies is essential for modeling storage effects. The approach is tested on 241 catchments of the camel's data set and compared to the Sacramento Soil Moisture Accounting Model, SACSMA, coupled with the Snow-17 snow routine. The LSTM shows potential as a regional hydrological model that predicts discharge for multiple catchments and it is also shown possible to transfer process understanding learned at the regional scale to individual catchments, increasing model performance. The results show that the LSTM outperforms SACSMA plus Snow-17, highlighting its potential for hydrological modeling applications. This article was authored by F. Krautsert, F. Krautsert, D. Klotz, and others.


What's up? How are you guys this week? Yet another Monday down at Frankie's Free Range Meat And the big news this week is Major price reduction on the eggs, you know So initially when we started we thought we'd have more breakage. We'd have some issues shipping them But we don't so we have the most affordable Corn and soy free pasture raised chicken duck and quail eggs available on both Frankie's range meat calm And then Frankie's free range foods calm. We have a lower quantity if you guys would like to order those So definitely check out the website and you know my Amish farmer isn't too happy because you know We were selling a lot of eggs like two or three months ago, and now he has a surplus So you know we want to keep them consistently moving for him So if you guys didn't buy the eggs in the past definitely check them out now We also got some bigger boxes So we're putting more padding in them to prevent the breakage and if you guys still have any issues whatsoever with the eggs breaking We're just gonna get like double or triple corrugated boxes, which are really really expensive But then the eggs will definitely not break I would say maybe you know one to two percent of the orders have an issue right now But we always refund you guys if you email us and let us know how many eggs were broken, but Enough about the eggs for now, so let's take a quick look around and show you guys what else is going on this week So my guys have packed up most of the meat orders this week We got plenty of eggs packed up for you guys everything going out today Monday more meat orders more eggs more meat orders my guys, we're having a little too much fun with the The Tatomi's cookies joke, so we have the regular chocolate chip cookies in stock now on Frankie's free range foods So the first thing I wanted to show you guys this week was the fresh veal I think we have about 10 packages left Maybe not but I'm gonna roll the clip I recorded last week of all the fresh veal coming in Just so you guys have an idea of what you're getting the fresh beef and fresh veal just came in So we're gonna show you guys we have the fresh beef share available in 10 pound portions on Frankie's free range We calm and the fresh veal is available in five pound portions literally just Processed a day ago as fresh as it gets We have shown you guys the beef before here. We have some coarse ground Beef you're gonna get about four pounds of this. We have a round roast You guys are gonna get one roast, which is one one and a half pounds one portion of brisket about a pound as well and then either a Rib eye steak or it's going to be a quarter house steak with the package and then we have Some kind of like neck chops and shanks. You're gonna get one pound of those and then you're gonna get Rib portion as well totaling to 10 pounds So expect three to four pounds of ground beef two to three pounds of roasts And then one to two pounds of steaks with the fresh beef share and then we have the veal Which is slightly lighter in color you guys can tell it still looks a little bit dark That's because this is genuine mother's milk fed veal. So it's gonna be two pounds of ground veal We're gonna give you guys one or two of the steaks. We have some veal shanks and veal ribs as well we have some veal brisket and Then we have some veal round roasts. This looks really really cool I'm gonna be excited to make stew from these nice, you know, kind of like dark pink meat This is a little milder tasting than beef And I you know less iron less Minerals overall, it's a little bit easier on digestion the color difference is a lot more apparent when you put them side-by-side So veal versus beef Also just got all of the fresh dairy and you guys have been placing orders over the last day or two for the Kiefer Kiefer is good in the fridge actually for about two weeks But the milk is really only good for about a week So we're shipping most of the milk out today guys, and we also just got some of the butter as well as cream back in stock if you guys want the fresh Straight from the farm a to a to grass-fed dairy products We have butter cream milk Kiefer that we're showing you guys here And then we also have the yogurt the cottage cheese the farmer's cheese still in the fridge So we actually sold out of the fresh beef share So some of you guys are gonna get like 10 pounds of veal instead of beef So you guys are getting a pretty good deal on the On the meat. All right guys, so I couldn't wait to try this veal. So I just threw a Rib eye chop into the pan with some salt on it Still really rare on the inside basically raw It's like really mild because it's so fresh Yeah, so if you guys have never had fresh meat before since the animal is an age It doesn't really develop much flavor. So this is just really really fresh and really plain and because the veal is younger beef It's a little bit less minerally and Really really nice. I mean veal is my favorite meat. It's just you know the access to like really high quality veil is limited so Happy to have this and Definitely, let me know if you guys have the fresh veal share how you like it after you try it out. Yeah This is really good So that's the main new thing we have in this week And I don't really know if we're gonna have a veal share in the future because Just having animals that young on that high of a quality of feed is just it just doesn't happen So this might be the only chance for the next few months or a year. Who knows if you guys do want to try the veal out But We will have the more affordable beef share hopefully in two or three weeks So we have pre-orders now. It's gonna be a hundred dollars for ten pounds of fresh beef delivered to your door That's gonna ship out on the 26th of April Wednesday or if we're ready sooner if we have more pre-orders We'll ship it out the week earlier. So It was a little expensive for you guys This next time around we're gonna do it a little more affordable. So into our freezer show you guys some restocks So last week we ran out of the bevet steaks and the flat iron steaks, but we do have them now these are nice half pound packages of four ounce portion steak so you know Very very convenient the main restocks this week are some of our grinds So we have the 95 five lean blend back available. I'll actually roll another clip of this just to show you guys how lean it is when it's actually being ground up and As usual, we do have the organ grind now back available We did restock our lamb stomach and we should actually be getting beef tripe I'll hopefully in the next week or two. That's gonna be a first Ground wagyu we showed you guys this last week pretty fatty 70 30 And we have the best burger blend back in stock to We've made it a little more affordable this time around We had some ribeye trimming some short rib just really really high quality steak cuts that we put in here We've always had the boneless lamb leg and we also restocked some of the bone and lamb leg I actually planned on doing a big sale for Easter, but I was a little too late missed the missed the holiday this year But we have plenty of bone and lamb legs now. Yeah, nothing too crazy I don't think anything is like brand-new, but we did restock Decent amount of stuff on the website if you guys have been waiting for anything So the only non-meat restock this week is probably the Chalkership cookies being back. So we have the to tell me dark chocolate cookies Maybe we'll have time to do the white chocolate this week. We have the vanilla best bars We have plenty of the Pemekin available if you have the chocolate best bars We have the very best bars. We are missing the banana rice crisp bars Which are going to be quinoa crisp in the next week or two Hopefully we can make those this weekend as well some of the bill tongue is still available some of the beef sticks But we are running low on those as well And I guess one thing I'm a little excited about is we're going to do the teriyaki jerky again with just a different recipe I'm making them slice the beef before putting it in the marinade Which is going to be a little more work But there should be a lot more flavor with like the coconut aminos the ginger the garlic the honey Should should be really really delicious. Hopefully that turns out good. If not We'll lose my mind What else do I have to do also had another creative idea? So you guys know we currently have the steak seasoning. So this is salt pepper onion garlic mushroom I really like this on potatoes and vegetables actually more than steak So I was thinking we can do a New York City steakhouse style blend Which is really just going to be a special ratio of fresh salt and pepper. So maybe we'll try that out And see how you guys like it. I'm going to test it out first Yeah, because you guys know like New York City is famous for The steakhouses and I used to work in them, you know, I mean almost 10 years ago now, but I got a few tips from the chefs. I guess we'll have to try it out and see if it's worth a Its own product and if you guys missed it every week now We are getting in the fresh egg and dairy delivery. So Like all this dairy in the fridge here right now We're going to toss it tomorrow and then we'll get the fresh stuff in on Thursday Wednesday from the Amish farmers So if you guys do want milk butter cream, it should all be restocking The day this video is posted I'm not going to talk about the other business today organ supplements Wi-Fi shielding Frankie's natural is everything's going fairly smoothly we might do some restocks on Wi-Fi shielding and then maybe get someone to do some more More creative and like machine involved cosmetics for the natural stuff And then we still have that Product that I wanted to launch it was supposed to be here already But maybe it'll be ready in the next like two or three weeks.  Thank you guys for joining me. Uh, just to sum things up for this week Big price reduction on the eggs We do have the fresh veal share available right now, which is really really special. We showed those clips earlier The more affordable beef share is going to go out in two or three weeks And just being consistent with all the dairy products and then we should have some New stuff available as well within the next two or three weeks, especially the the beef stomach. So You guys can go to frank dash to find out calm where you will see all of my businesses Especially frankie syringe meat and frankie syringe foods. I don't think I told you guys We got the apple lemon water key for back in stock now ginger lime Guys, I've been double checking all the water key for its ideal probiotic content Should be 100 percent Perfect for you guys when you get it if not just email me and we can work something out Yeah, I said we got the we got the cookies back in stock And we should be able to do the white chocolate cookies as well as the quinoa crisp bars And every time we make these guys I refine the recipes a little bit more. So the cookies are pretty much At where they're going to stay I think they're really good now the flavor the texture the quality of the ingredients is excellent And i'm looking forward to trying the quinoa crisp this weekend. So Thanks again guys frank dash to find out calm to check everything out And we'll see you guys soon