Hello and welcome to today's webinar Learning the Language of the Unconscious Mind. My name is Sarah Gonzalez and I will be your facilitator for today. Today is all about uncovering the many practical applications that can be used on a daily basis when communicating in general. So, let's get on with it. Today's webinar is hosted by Katrina Phil. Now, Katrina is one of the brightest minds in training, coaching and corporate consulting. She incorporates three key aspects, one being life-transforming skills, training and professional development programs as well as professional coaching and mentoring. Now for 25 years, Katrina has worked in various industries and she now runs her own business, Refresh Thinking. So, we're going to introduce Katrina. Welcome everybody and thank you so much, it's a great honour to have so many online people jumping on and giving me one hour of their entire life that they can never get back. So, if that's the case, I'm going to make sure I add a whole heap of value. That would be my aim, a whole heap of value to your one hour in this particular day. So, you're all in the right room. If you think we're going to touch on how making sure that you're getting the most out of your message, let's have a look at learning the language of the unconscious mind. I like to call it that because I think it sounds mysterious and exciting and I hope it piques your curiosity when you saw, oh, I want to learn the language of the unconscious mind. How exciting. So, if any of you are in HR or learning and development, then it's very good for when you're interviewing people or when you're inducting people. So, the tool that I'm going to give you is very important to know from that perspective, especially when you're hiring people, interviewing people and inducting them, as I said. Now, for associations, they need to look at this type of model from the point of view of, let's see, you've got to appeal to all four learning styles when you're approaching your members and wanting to get new members on board. You need to use it just like any ordinary business for managing your staff, communicating with staff, inducting staff, etc. Coming over to corporate organizations, exactly the same. We use this model in marketing, so making sure that we're appealing to all four learning styles as well as when we're managing staff and talking to people up, down and sideways within the organization. And same goes for government bodies. I don't see government bodies, corporate organizations or associations any different. I still see them as businesses. And so, to me, you still need to manage staff, you need to communicate with staff on every level and you need to induct and get staff beautifully for setting them up for success. And this is one way that you can set people up for success and make sure that you're not throwing them in the deep end and hoping that they'll swim. By using this model, you'll be able to induct people correctly and make sure that they've learned what they need to know in the perfect way that they need to know it. So moving on, you've all heard of rapport, I'm assuming. So rapport is where two people connect and are able to communicate easily and effortlessly. And over the last sort of 30 years, rapport has been on the table and you've all been trained in it at some level. And some of the things that you would have been taught back in the day was about matching and mirroring. And so matching and mirroring, something that's discussed in rapport, this is where, on a very minor level, you know, when you meet somebody new and let's say people talk about, oh, do you have kids? And if you have kids and they have kids, can you see how you've built rapport on that level? That's matching them. Other people might talk about soccer or football and they try to build rapport based on who they go for in sports. I personally don't use that because I don't like sports and I'm not interested in football. But you'll notice a lot of men, for instance, often will talk about sports and what they like and they'll build rapport on that level. Now, on the next level of rapport, you might have learned that it's about matching and mirroring posture. So if somebody's sitting forward in the chair, you might sit forward in the chair during an interview to build rapport. If somebody's sitting back in the chair, you might sit back in the chair, that kind of thing. In terms of mannerisms, you might build rapport. If they're using their hands when talking, you might allow yourself to use your hands when talking and that often builds rapport. Have you noticed that rapport and matching and mirroring is all about being perceived by the unconscious mind as the same? So that's what rapport is. The unconscious mind thinks that you're the same as them and through posture, mannerisms, talking about sport or children, often what that does is the unconscious mind goes, I trust this person.  And when you fall into rapport with each other, what happens is have you ever had that experience where you've met somebody for the first time and you might say something like, oh gosh, it feels like I've known you for ages or it feels like I've known you forever. What that is is natural rapport. That's where the two people just click and you fall into rapport with people and I love to do that. And if you're a particularly social, you've got really good social skills, you'll find that it happens more often than not. And that's the beauty of learning about rapport is that you're able to do it quite naturally and it just happens and you don't have to really think about it. But when you're learning rapport, you're often learning it in a quite a clunky way like, oh, how are they sitting in the chair? Let me match and mirror them. Oh, what are they doing with their hands? Now, let me match and mirror that. It's all very clunky, but that's how you learn it. You've got to learn it at a very basic level first. The other way to build rapport is if somebody talks fast, you really need to talk, not as fast as them, but if you speak slowly and reflectively, then you really need to pick up the pace, otherwise you won't build rapport with that person.  So the voice has many aspects to it when you're building rapport. Voice can be tone. So if somebody speaks in a certain way, then you need to match and mirror that speech and also pace and timbre. And there's a whole bunch of stuff within rapport that's to do with the voice. But what I wanted to talk to you today is I just wanted to go beyond the basics of building rapport and I wanted to go into things like key words. And key words, you might want to write down this if you've got a bit of a notepad paper right there. We call these key words predicates. And people use predicates and that will reveal quite quickly in a conversation what they are. And once you know they're predicates, you're actually able to build rapport very, very deeply by using the key words that they use. So for instance, if somebody is visual, let's say you have a visual boss, your visual boss will say something like, Katrina, can you come in and see me in my office? Can you hear that word see? That's a predicate. And that reveals that that person's visual. Can you see that the word see is the visual word? Whereas if they say, if your boss says something like, I look forward to hearing what you've got to say. If they use the word hearing, that's a predicate, that's a key word. And what that reveals to me is that they're actually an auditory person. Whereas if your boss says something like, that report just didn't feel right when I read it, that word feel is a predicate. It's a key word. And it reveals that they're actually a kinesthetic, that they process in a kinesthetic way. So building rapport by listening out for these key words is quite amazing. And at first it's going to feel a bit, I don't know, clunky. Whereas after a while it becomes quite natural and you just pick it up and you use it in your everyday life quite naturally. And it's quite fun to do. So what we're going to talk about today is representational systems and those predicates that I mentioned. So the representational system is whether somebody is visually preferred or they might be auditory. They might be kinesthetic. And they are the three main ones. But there is a fourth one called auditory digital, but it's actually not a preference. You can't run your life by detail alone. First you have to see something, hear something or feel something inside your body. Then your representational system can often be auditory digital as a secondary preference. So just bear that in mind as we go through. But if it gets confusing, just let me know and we can answer some questions at the end so that it's really, really clear before you leave the room. But I'm just trying to frame it up and give you a bit of an overview to start with. So everyone understand that there's visual auditory kinesthetic preference. You will be, you will, when you do the quiz yourself, you will come out with ratings in all four areas. So everybody has a bit of visual, a bit of auditory, a bit of kinesthetic and a bit of auditory digital in them. But what we're looking for is somebody's preference so that we can communicate with them in the best way. We can induct them into our company in the best way they need to. We can communicate with people in the best way they need and talk their language, which could be visual auditory or kinesthetic language. So hopefully you're starting to get curious. Sarah, do you wanna do the first poll and let's sort of check in with people at this point? Yes, absolutely. So first of all, just a bit of an indication everyone out there. Have you heard of BARK before? So if you have, just click the radio button next to yes and if you haven't, then click on no. And this will give both Katrina and myself a better idea as to how familiar everyone online is with the topic. So you can see those results coming through Katrina. We've got around the 78% mark saying no they haven't, but we do have some people online saying yes. So it would be interesting to see how familiar people are by typing into the chat box in the bottom left hand corner. And just bear in mind guys that BARK represents, sorry if it's a bit basic, but V for visual, A for auditory, R is for read write slash auditory digital and K is for kinesthetic. And so it ends up being BARK and people when I train them in it, go make fun of the word BARK, it's quite funny. Yeah, and we've got Ruth down there saying that she's recently heard about it at a trading course. Yeah, so anyone that is a trainer or a coach or has done some NLP training, this is like NLP 101. It's one of the first things we learn right off the bat when we're learning about NLP. So if anyone's done any NLP, they'll be right across this idea and this particular model. So that's great. So can I just have a look at that whole again? What did it end up being Sarah? Around 80% said they have it and around 20% of people online said they have. Okay, great. So that's good to know that I've really got to make sure that I get this across. We're not talking about a whole heap of people being online that really know this stuff. So I really want to make sure I get it across as clearly as possible. So anyway, the next thing to think about before we get right into it is I've done a handout that you will all get and inside the handout is a very basic quiz. When I say basic, it means it's just not hard to do.  And so let's have a little test of the quiz itself and see what you guys come up with as a room. So if this is one of the questions inside the quiz, do you prefer a trainer who likes to use chart, slide, flip chart, whiteboard? Do you like lots of Q&A, lots of discussion back and forth, perhaps a number of guest speakers? Do you prefer to have a textbook handout, lots to read? Do you like further reading, like book recommendations and stuff? Or are you a bit more into practical sessions, interactive exercises? Do you like sort of to see lots of quizzes and activities? Okay, so this is going off, isn't it fantastic? And if you wanted a question from Ruth there, can we like a combination of these? And we've set this quiz up in particular so people have to select one. So what about people who feel like they may fit into more than one category, Katrina? Well, actually that's actually what's going to happen. So when you do the full quiz, the full quiz itself has 13 questions. And what you'll find is you'll be often selecting a whole bunch of visual things, you'll often be selecting a whole bunch of auditory things and kinesthetic things. So you'll get the choice. But what we wanted from this just this one question is to see what we had in the room, just to see if we could maybe start to get a taste of what people might be. But remember, one question isn't gonna do it. I'd prefer you guys to do the quiz and get the details.  So anyway, let's look at the question. 20% of people in the room picked number one, which is very much around visual. So when, what we do as trainers is we make sure we use the visual aid. Nothing works than a trainer not having visual things to appeal to these types of learners. If you don't use slides or the flip chart or the whiteboard, visuals will need something else to look at. So I like to give them a workbook. A workbook gives them something to focus on visually. But what I like to use the most apart from using slides, flip charts or whiteboards, I use myself. So I make sure that my face is interesting to visuals. People love that I'm expressive. They love that my arms move. They like that I walk around the room. They love looking at other people in the classroom. This is all good for visuals to keep them stimulated visually. Does that make sense? Just let's see. Just type in down the bottom. Yes, that makes sense or... Yeah, okay, great. So we've got a couple of responses there. Thank you, everybody. Now let's move on to the second one. We've got 16 per cent of people who are what we call auditory as a bit of a preference at this stage, just based on one question. These people don't really care so much about the slides, flip charts, whiteboards. They'll be handy. But what they really like is being able to talk. So in class, if you don't allow these people to talk, they're really going to lose interest really quickly. So the sooner you get into discussion or throw out a question to these people that they can respond to, they won't be happy. And they're the ones that really love question and answers. And they're the ones that often speak up and speak out in training and they love to talk. So you really must allow time for these people to express themselves. Otherwise, they just won't be satisfied and happy. Now the next one is auditory digital people. Now 15 per cent in the room are liking that there's a textbook. They love that I'm offering a handout. Now if I didn't offer a handout, 15 per cent of people in this room will be disappointed that there was nothing that there was anything, there was nothing to read after the session. So do you notice I've got a handout? That's to make sure that these people are satisfied, that there's some further detail. What these people will do also is if I've mentioned NLP and they don't know what NLP is, they actually go and research and find out the details of what that is. They are the ones, when I recommend a book, they're the ones that actually go and Google the book and find out if they want to read it and they're much more likely to download the book as opposed to visual people won't. Visual people are happy with a copy of the slides or they're happy that they've had their experience visually and that's the end of it. Whereas auditory digital people, number three people, they love further reading and so they actually go and do that further work whereas the rest of us probably don't. Now number four people, we have 47% in the room who are kinesthetic and so it's essential that we do interactive exercises. So 47% of people in the room are definitely gonna download that quiz because see how the quiz is interactive. It's a quiz, it's an activity. They love doing. So in training, particularly in training or anything, at work, they love to interact. These people, kinesthetic people are the ones that like to just have a go. If they were learning, say, a software package, they're not gonna read the manual. They are actually just gonna get on the software package and get into it and start to trial and error. These guys learn by trial and error and so they jump on and just give it a go. Whereas let's say an auditory digital person, they'll follow the instruction manual. They're happy with all that detail. They feel safe with all that detail. Whereas kinesthetic just like to go to a software training course and do it with the teacher. See how it's a doing type exercise. So Samantha has said, I went to Google and Googled neuro-linguistic programming and she's got a happy smiley face. So straight away she wanted more information on oh, what's that? So are you starting to get the idea about a bit of a preference? Remembering that in training, for instance, we use all four and in training people and inducting people in the office you actually need to use all four and that's my recommendation. Don't just use your preference. And this is where communication breaks down. Communication breaks down when somebody does not know this model and they think what they need is important and then try to make somebody else learn in their way.  That means you're losing the rest of the population because they don't learn that way. They don't learn through visual people don't like a lot of detail, for instance, whereas you can see here that 18% of people you come in contact with are gonna need a lot more detail than what the visual person will need. So that's good. I'm just gonna make a note of those numbers. 18, 15, 18 and 47%. All right, so let's move on to the next slide. In the wider population and in your corporations and companies and whatever else, visuals make up about 40% of people. So just bear that in mind. If you're not using visual aids and what visuals need, then you're losing 40% of your audience. Auditory, about 20% of people in the wider population are auditory and notice kinesthetic, it's 40% of people are kinesthetic. And read, write, as I said, auditory digital is not a preference. So it's a secondary preference. And if you think of auditory digital as the level of detail somebody needs, then some people need low detail and if you give them too much detail, what will happen is they'll go into overwhelm and shut down. So if you're high auditory digital, one of the problems you're gonna be having is that you're overwhelming people. Whereas if you're low detail and you're going about your business giving people very little detail, then what you're doing is people are starved for detail and you're not giving them enough because you're just going with your preference. So the lesson today is about saying, all right, we need to get very good at making sure that the way we present our stuff, either to new employees or to new members or to when we communicate in a presentation to staff or when we're training people or when we're coaching people or when we're managing our team, we need to understand these four things. And if we're not or we're doing is just running our own preference and alienating 60% of the people that are listening to you. And that I don't want you to do. I want us to all have access to all of this. So in the handout, what you'll get is not only the quiz but what you'll get is an overview of the VARC model. It'll give you all the visual strategies that you can use or the auditory strategies you can use and all the kinesthetic strategies you can use as well as the auditory digital strategy. Now what else you'll get is you get the visual predicates, the special visual words, so that you can start to think the language of a visual person. So let's have a look at that just for two seconds. A visual word and predicates might sound, you want to populate your conversations with a bit of, this is how it will sound when talking to a visual person. Let me have a look at it for you. I will see if I can do anything. Show me the specific numbers and we will see what we can do. Let me run the numbers and that will give me a clear picture. So all I did there was I only spoke visual.  And you would have perked right up. But by speaking that visual language, the rest of you would have gone, what is she talking about? So let's come over to auditory language and this is how auditory, to speak to auditories and appeal to them, this is how it might sound. I will speak with management about your clients and they will tell us if we can make it work. Sounds good, send me the details. I will ask if we can make those numbers work. I will talk to our team, express your concerns and let's wait to hear what they say. So that was all auditory.  Now, kinesthetic words and talking in a kinesthetic language, here's how this sounds. Let me get a handle on your proposal. Once I have grasped the numbers, we can tackle the situation better. I need to know specifics, send it to me and I'll be able to get a feel for the numbers and how we can affect things, our end for you. Now, 40% of the room just perked right up because I started to speak their language and they're all engaged in what the hell I was talking about. Even though I'm talking kind of gobbledygook, what I'm using is predicate so the unconscious mind responds to it. Now, auditory digital doesn't have a language. Only visual auditory and kinesthetic does because remember, that's a preference. The auditory digital isn't a preference, it's a secondary preference and it only refers to the level of detail people need. Small detail, medium detail, high detail, problematic level of detail. Now, I mentioned problematic level of detail because academics who are, let's say they've gone very deep into a subject matter and they might have read 50 books on their thing whereas the rest of us will never go that deep into the subject matter. Have you ever met a real boring person at a party and they're rambling on in my new detail about something they've lost you on and you glazed over? These people are highly auditory digital and all they know is how to talk a whole bunch of detail about something that nobody else is interested in and that's why I call it problematic because it lacks the ability to read others and to see that you've lost them in your boring detail and so you've got to be very careful and that's why I like to teach this. Particularly to engineers, accountants, lawyers, doctors, these types of people are very comfortable with a lot of detail and so that's fine in their field of interest when talking to people that are like them but when you come out into the world to talk to people outside of their field they really need to know this stuff and they need to know how to talk to a visual client or an auditory client or a kinesthetic client and get out of their auditory digital way of operating in the world and only then will people be able to relate to them. So it's really, really important to me. This to me is if you know this stuff this to me is the secret of the universe. This gives you the ability to read others quickly like within three seconds you'll know how they need to process information either visually, auditory or kinesthetically and yeah and then once you know somebody's preference now you know how to sell to them, you know how to appeal to them, you know how to build rapport with them, you know how to train them, you know how to coach them, you know how to get better performance out of them. So to me this is just so, so important. So Judith has just said I definitely have an auditory preference but interestingly she says I hate having to speak in meetings. Judith that's really interesting but what that means is you can still be auditory but what you're working with there is I'd be working on your confidence around speaking up and speaking out in meetings and I'd be working with your personal power and so really Judith it's probably more of a confidence issue that you're not speaking up in meetings. I'm gonna have it against Judith that you actually have a lot to say that you just edit yourself and don't say it and so to me that's an auditory person with a lot to say but with potentially a confidence issue thinking that they don't have any right to speak up and speak out in meetings. But Judith that's for more of a, you know, more of a private conversation around working with you on a personal development level making sure that we crack you open and build your confidence so that at some point in time you are able to speak up and speak out in meetings like a good auditory wants to do. And Cash has just reiterated that public speaking in Australia is a really common phobia so that's really quite normal and I love helping people learn how to public speak and learn how to build their confidence so that they can speak up and speak out. But back to the topic at hand around being able to communicate with these different types and get a really, really good result no matter who you're talking to. So with visual people what questions do you have guys about visuals? Have you got any questions that you'd like to know? Somebody has mentioned TED. Visual people love watching TED because it's short, sharp, visually appealing things on TED. It's like 10 or 20 minute presentations and visuals don't like a lot of detail. They love to get on with it.  So let's say your CEO is a visual. They're going to be big picture people. Visuals are big picture people. So if you go in them and go in and talk to them and labour the point and talk about blah, blah, blah figures and you've lost them, they're over it. They want to know what's a big picture. If you want to appeal to a visual go in with something visual that they can look at. So maybe use PowerPoint, print it out in colour and you watch, they'll be attracted to it. So, yeah, so any questions about visuals? Sarah, do you have anything about visuals? Yeah, so just from Karen. So when it does come to visuals, how much is actually too much? Can you sort of overwhelm visuals while obviously overwhelming other people in the room at the same time? Yeah, with visuals what happens is basically they don't like a lot of detail.  So this slide, for instance, visuals will like it because it's one big picture with not a lot of text. So they love it. They're really engaged in it and going, oh, wow, look at that, it's beautiful. Whereas if you give them a brochure and it's got heaps of text in it and they think it looks ugly, they're really not going to buy the product or read the brochure because it looks disgusting to them. So when you're sending emails to a visual there's things that you can do like highlight things in colour or have a photo of yourself in the signature. They like that kind of thing to see it to them. A picture says a thousand words. So I could go on and on about visuals, but you get the idea. They just don't like a lot of details and they like it to look good. To them it needs to look right. If it doesn't look right, they won't buy it. Any other questions about visuals, guys? What about avoiding death by PowerPoint with visuals? Well, the way this slide looks, this is how your PowerPoints look. One big picture, yes, you can have a word but don't have 10 dot points on the slide. You've just lost 40% of your audience. They hate it. Straight away. When you download my handout, I encourage visuals to download it because if they download it and print it in colour, they might start engaged with it. Plus I've got a lot of pictures in it and they love pictures and colour and stuff. It's going to have to look good but they're more likely going to want the slide, Sarah. So 40% of the audience are going to want a copy of the slide. So let's move on to auditories. Auditories are at the moment sitting back in their chair, not too bothered by the fact that I'm using slides. What they're interested in is my voice. Now, as a communicator for my job, I've got to have colour in my voice. What auditories hate, worst of all, is monotone.  What you need to do is you need to have colour in your voice. So what I do is I talk loud and soft. I go fast and slow and my voice has got to appeal to men and women. So my voice is placed in an octave that's not too high pitched and not too low.  It's able to have logged off the webinar immediately if I had said something like this. Good morning, everybody like this. So the next hour to auditory, they cannot stay. They have to go. It's too scraping fingernails down a chalkboard for them. So here's my voice now. It's dropped into an octave where auditories are really comfortable. I want to make sure that I have a lot of colour in my voice and it's interesting for them to listen to but not do distracting with anything too high pitched or distracting. So does anyone have any questions regarding auditory people? Perhaps they have them in their team. I guess that's just on this and I know a lot of people during the registration process express some comment in terms of what they wanted to learn to organise online events. So this is quite important to teach presenters before they present on one of your webinars or one of your webcasts or one of your web conferences, isn't it? Definitely. So when you're in a webinar, it goes without saying that you need slides. I mean, everyone's going to use slides because 40% of your audience needs slides. But the voice of the presenter is absolutely so important and what auditories will be missing in a webinar is the ability to talk. But just bear that in mind. Now what the auditories will hang back for is the chance to turn on their speaker. So if you don't have question and answers at the end, 20% of your audience will not get talk, which means they won't engage with the presentation as much as other people. But as long as your voice is good, they will stay with it. They're quite patient people. Auditory people don't mind a bit of detail. They can handle a lot of detail. They're very closely linked to Auditory Digital for obvious reasons. They like to talk. They've got a lot to say, usually. And they like to hear my voice. But they also love that there are voices there. So they like the mix of two voices. So having a facilitator and having a speaker and getting to hear other people talk and getting to talk themselves at the end is all good for Auditory Learners in a webinar. Now Auditory Digital people make sure on a webinar that you have a handout, you have further recommendations, and they'll be the ones writing everything you say, anything you mentioned. I'll write a note and they will follow up and Google it later. Kinephetic people, they need the interaction. So on a webinar, you need to have polls. You need to offer them the opportunity to have quizzes. And what I like to do, and I'll offer this to Kinephetic now, is that you have the opportunity any time to call me with your specific issues. And what that does is it bonds them with me personally. So if they've enjoyed this webinar, they're going to have this itching need to connect with me. So they might go onto Facebook and connect with me that way. See how Kinephetic likes touch? They like connection. They like to feel connected with you. So they go and buy your book or they want to meet you personally. I mean, that's the ultimate for a Kinephetic. Kinephetic loves to meet people and touch the flesh. That's where that comes from. Touch the flesh. Kinephetic made up handshakes. See the picture on the screen right now. Kinephetic's made up the handshakes so that they can touch people immediately on meetings. So that they can get a feeling and a vibe from the person immediately. And Kinephetic, when they handshake you, knows straight away if they like you or not. Straight away. And that's why they love the handshakes. And if they really know you really well, Kinephetic love a good hug as well. That way they can actually not just have a hand-to-hand contact. They have a heart-to-heart contact with you. And yeah, somebody's drawn a heart on there.  That's a Kinephetic convention so that they can touch your chest and get a really big surge of energy around being in your presence, in your personal zone. So that's the secret of Kinephetic's revealed. So we start Kinephetic's in a training situation. What you want to do is handshake them. And at some point during the class, I might touch them on the shoulder and ask them, how's it going? And they won't know consciously that I'm touching them, but I've just touched them on the shoulder and they feel cared for and nurtured. And it's men do it all the time. Men go up to each other and slap each other on the back and go, but I know how you're doing. That's a Kinephetic thing to do. It's a way of bonding. It's rapport building. It's touch. But anything related to touch is a Kinephetic activity. Now in webinars, it's very difficult to engage Kinephetic because I'm not in the room with them. They're not in the room with all of you. They would ideally love to be in a room with all of you, but these days you can't do that all the time. So with webinars, all you can do is the poll as an interactive exercise and then give them an activity book to deal with afterwards. And then they'll go off and do all their other connections with you later like Facebook, LinkedIn, anything just to connect with you and feel connected to you. So that's the four things that you need to be aware of. And does anybody have any questions in terms of anything I've missed or they're confused about what they're doing in the training session and want to know is it visual, auditory or kinephetic? Ask me those sorts of questions. Sarah, can you think of anything? Yeah, while people are thinking that, before we go to the Q&A session, a few people have asked going back to them, we're talking about confidence in projecting your voice, especially for those auditory people. And Samantha's mentioned, you know, you don't want to sound like Fran from The Nanny. Exactly. That's a great example. When it comes to projecting confidence in your voice and also any advice on how to alter or improve your voice. Right. So I'll just give you my story. I was trained by an opera singer. Not that my voice was bad. My voice was, you know, nice and clear. I don't speak with any really weird, distracting noises. I don't think. Please don't put up anything on the quest Q&A in regards to that, because I'm assuming that my voice is okay. But what I want to say to the women out there, women need to drop their octave a little bit. Because if they're training men and they want to appeal to men, you've got to not be too high. And I'll just play out for a second. Here is a woman that will not be good and won't be appealing to men. Good morning, everybody. Lovely to meet you. Now, what you're noticing is don't I sound really sweet? Don't I sound like a really lovely person? That's right. And to the men, they all think you're quite a lightweight. And you sound really airy to them. So you've got no gravitas to your voice. So they're pretty much switching off at this point.  So if you sound a bit like this in real life, then I'd be working with a coach on your voice. Give me a call, and we can start to do some voice coaching with you. Sarah, does that get us across? I think we have a different person. Absolutely. Now, if I was too masculine, let's say I had a really low voice, I also don't want that, because it's not going to appeal to men when they see a woman speaking, and I sound like this. All right, guys, so lovely to see you all here. Yes, so I'm actually a woman, but you wouldn't know it, but I'm very in my masculine energy right now. Now, men find this a bit distracting because the pictures don't match the sounds. So really, what you want to have is you want to have congruency between what you look like and how you sound. So this won't appeal to men either because I sound a bit too blokey for them. Sarah, does that make my point? Yes, it does. Okay. So now back to my normal voice. Can you see why it sits, where it sits? Hmm. Yeah. It sits here because women can listen to it and men can listen to it. And remember, I might be doing one-day, two-day, three-day training events. Your voice better be worth listening to for three days for heaven's sake. You really need to work on it if that's one of your challenges. Please call me and we can have a personal conversation around what the strategy might be to get working on that. Anything else you can think of, Sarah? Do you want to do the last poll? Yeah. We have a few questions coming through, but we're coming up to 12 o'clock.  And for those of you who do want to stay online to go through the final few questions, we'll allow you to do that. But let's just go to the last poll. And I think this sort of wraps it up for everyone online. So poll number three, what do you guess is your preferred learning style? So now remember, you are all four guys, so don't feel precious. Just think about what do you need to, do you need to, it does something need to look right for you to persevere with it or buy it? Do you need it to sound right first before you pursue it, or does it need to feel right before you buy it? Yeah. So there's the three preferences. So it's just a preference. You've got all four. And it would be interesting to know, Katrina, are you there Katrina? Yeah, I am. Yeah, sorry. Interesting to know if anyone has maybe thought that they've changed throughout the session, throughout the time they've been online. So when you first started talking, did someone think that they were maybe a visual and now towards the end of the presentation they're starting to find that they're more kinesthetic? Is that something that you see happen regularly? Well, if we notice the poll, can you see how visual people are starting to go right up to 55%? That was sort of around 18% before. So people have suddenly realized, hey, I don't like a lot of detail. I do go into overwhelm quite quickly when people ramble on and on and on. I do like slides, and I like slides to be simple and effective and clean and clear. Visuals like a lot of white space. So notice the slide that I'm using now. Can you see the white space around everything? Visuals like that. It's nice and unclustered. So in the room now, we've got around 50% of people going, okay, I'm visual. And let's see, guys, if that actually comes out when you do the proper quiz. And auditory was quite low in the room. So webinars are really hard, aren't they? When all I've got is myself and my own voice. I love face-to-face training because I can read you and I can get you to talk to me. Whereas in webinars, we really miss that, don't we? So I feel uncultured when I say something funny and normally in a room, everyone would laugh. And here it's like cricket. That's all I could hear is cricket. So I love you there or when you laugh because then I know that's appropriate. That's the sound I'm looking for. Great. So we do have some final questions and we're going to get to those. I'm going to now hand it over to you, Katrina, to wrap up and just tell people how they can get in touch with you afterwards if they need more assistance. But feel free to complete the exit survey on the right-hand side because your feedback is greatly appreciated. And once you complete that feedback, that will allow us to capture your details and then send you the recording email within 48 hours, which will also contain the quiz. So you can conduct the quiz yourself and find out exactly what you are and maybe even hand it over to your colleagues and your friends. So before we get to questions, just another wrap-up on how people can get in touch with you if they need to. Katrina, thanks. Okay. So on Friday, I have two books that have come out, Refresh Your Career as well as Refresh Your Life. Both are on amazon.com.au and both went number one on the same day on Friday. So I was so excited. So anyway, if you guys like a bit of what you heard today and would like a little bit more of me, then a great thing to do would be to get the books. One is Refresh Your Career and one is Refresh Your Life. And if you have any issues with Kindle or Amazon, feel free just to email me and I can always deal with you directly or you can get it on my website or if you want a signed version, I'll use to get it on my website and I'll sign it for you. Now, everybody, you are more than welcome to also ask me for a free Refresh Coaching Series to have a little session with me where you and I can bond personally one-on-one. So if you want that, get in touch with me via email, just say, hey, Katrina, I'd love a free session. That would be awesome. Here's my number and then you and I can take it from there. The other thing to think about is I've had some speaking events that you might need me for. So at the moment, I'm launching my book so I'm happy to come in and do a lunch and learn session at your place of work. So again, just email me and we can chat about dates and stuff. Now, I am speaking free for one hour while I launch my book. So if you want me to come in live to your place of work, then that's something really to consider. And if you're not sure what I'm talking about, just ask me to email you that stuff and I can email you the details about the lunch and learn session or we could do an afternoon session or a morning tea session at your place of work. And also the refresh retreat is coming up. So if you want more details about the refresher retreat and spend two days with me in Sydney and then there's Wayne Melvin in November. But they happen all the time. So let me know if you want to get in the loop and find out more about that. And here is my website, Katrina. Notice this with an e.com.au Katrina with an e.com.au and my email is Katrina at Katrina.com.au Hopefully that's easy to remember but you'll see all that over the website. So maybe head there to get my mobile number or head there to get my email. I just don't want to put too much detail on the slide. Anyway, there's heaps of ways we can interact but Sarah, thank you very, very much for having me and letting me interact with your amazing audience and amazing community of people. Yes, it's been a great session. Now we do understand that a lot of you will have to leave so thank you so much for joining. It's been a great session. Thank you for all your questions and interaction. We are going to stay online for a few more minutes now to answer the final questions but if you do have to leave, that's more than fine. Just simply click on the blue X on the top right hand corner that I'm pointing to now and that will take you out of the conference and exit you. But for those of you who do need to stay online, we're going to go through some questions now. So firstly, we're just going to go to JVAD and I'm sorry if I didn't pronounce that right. So Katrina, do you recommend reading out from the written material or something which is absolutely complementary to visual? Did you say, Sarah... I mean, my instinct is to respond that you never, ever should read out anything. It's boring. Yeah, it's really, really boring.  And if you read from slides, if that's the question, if you read from your slides, you're dead in the water. Stop doing it. Stop doing it immediately. Absolutely no, no, no, no.  You don't need lots of notes. You don't need lots of text on there. Just start talking to your audience in a natural way. Never ever read out loud. Never read from your slides. Two very big no-no's. But was that the question, Sarah? Yeah, it was around that, so thank you for that. And also from Samantha, so if you are training a team in a group and you have a range of different learning styles, do you then need to tailor the training program to ensure you are touching on all the preferences? Correct, that's exactly what the moral of the story is today. That's why you should download the handout. You'll see all the visual strategies that you've got at hand and you can try all those things. In training, what I do is I love the flip chart. I'm really big on flip charts, using lots of big thick textures, lots of colors. I also ask for a whiteboard and I use whiteboard to keep things up there all day and I use the flip chart to then move on from that concept. So that's why I use both. And visuals love it. They've got that to look at. They've got me to look at. They've got the whiteboard to look at and sometimes they've got the slides to look at and the handout. Visuals are happy as Larry. They've got heat. Auditories don't care. They just want your voice. They want to talk and they want to listen to others. So let that happen. You must have all four things covered. Otherwise, you're losing a percentage of your audience. That's the moral today. That's all you take away from today. Do all four a lot. Great. And just from Jason, so previously a few minutes ago, a few minutes ago you were doing the voice generalizations. So generalization, sorry. So those voices that you were making, do you think they only apply to listeners who have an auditory preference or would it be less important to those who are visual or kinesthetic listeners? Well, great question because number one, none of us are deaf. So we've all got a level of auditory in us and we use that sense, that sense all the time. I mean, clearly we can't live without it unless we're deaf and we have to use our other senses. But with auditories, the higher the point score of an auditory, the more sensitive they become with auditory. So if I was only mildly squeaky with my voice, they'll be the first to notice that it's annoying. Whereas the rest of us who maybe aren't that sensitive, we might have a lower auditory score, kind of could put up with it. Whereas an auditory simply couldn't.  And you're very sensitive to the nuances of sound. And one of the things I want you to check when you go into a room is the air conditioning or background noise. Auditories can't concentrate because they're so sensitive, they get annoyed and distracted by the air conditioning noise. So if you have to, quite frankly, turn it off. Or they will ask you to turn it off. And the other thing is when I'm meeting with an auditory person, never, ever meet with them in a noisy cafe. They can't concentrate. Go to their office, go to the boardroom, close the door and satisfy that it's nice and quiet. Whereas the kinesthetic, the best place to take them for a meeting is a cafe because they love the vibe and the excitement and the social vibe of the cafe that never take an auditory because it's too distracting. Too much noise. I could see how that makes sense. So be very careful. You'll get in a lot of trouble around your sales. You won't do as many sales if you don't understand this technique. And I think just a final comment and that's from Judith and thank you Judith, you've been very interactive today. Judith has sworn that she was a kinesthetic to begin with, but then she did eventually realise that she was an auditory because she reacted more instinctively to the examples that you used with the voiceover. So that's really interesting to see how people have sort of changed their perception and trying to figure out who they are throughout a 60-minute webinar which is great. Judith, I was originally thought I was an auditory and then with further testing and further understanding I'm actually a kinesthetic with a secondary preference in auditory. So naturally I'm going to struggle presenting a, let's say a webinar because I'm so desperate to reach out and be with you and connect with you guys. And so that's why I always love to train face to face. But on the auditory side of things, luckily I've got my voice and I've really just got to make sure that my energy and enthusiasm come through just like I am in the room with you. And I've just got to get rid of my kinesthetic preference just for this one hour and only rely on my auditory which is a secondary preference. And so Judith, you and I are kind of reversed in that that I thought I was auditory but I'm actually kinesthetic but I have a very strong auditory preference after that. So that's the secret of me.  Well, I think personally as a kinesthetic you've done great on your first webinar. Oh my goodness. Virtual cut for you. Thank you. I'm giving you a pat on the head as well. Oh yay. Yeah, virtual pat. Not quite the same Sarah but I'll take it. We should incorporate that into the platform. Thanks for the feedback. Touch, touch. Yeah, real touch. Okay, well that brings us to the end. Like I said we will actually be sending out the queers along with the recording tomorrow so keep a look out for that and thank you everyone once again for joining and thank you so much Katrina. You've been amazing as usual. Thank you. And we all look forward to hearing from you again I guess. Have a wonderful day everybody. Thank you. Bye.


I got all these shows. They're all confusing. So I posted up my take on the future of television on on Patreon in my weekly column there. And I surprised myself because I wrote out kind of what I thought I wanted to say. And then at the end, I'm like, well, this might still be confusing. So let me give you an example. And I wrote out a little scenario of it's the year 2021. And this is how my television works. And I'm like, actually, I really like this idea. I don't know if I'm going to be right, but I kind of like the way it all went down. Because it sounds like it'd be really easy to use. If someone develops it properly. No, that's that stuff is never right, though, because dude, there's always the unexpected thing that comes along and screws up your prediction, you know. So I know we got some AMD fans out there in the audience and Roger's been digging into Threadripper just for you. I by digging in, catchy up on everyone's take. Yeah. On it. It's pretty exciting. It's like a meta meta study. You've been looking at all the different reviews. Yeah. It's like, it's like getting the sample. It's like getting the sampler platter at Denny's where, you know, it's not just all the fishermen's platter at Red Lobster. Is that I know a bit that's the one that had like shrimps, scallops, fish, oysters, everything fried. Yeah. That's the only way they get it. So it won't be gross. I can imagine. They're better now. They do a lot more steamed fish than they used to. Used to be everything was fried. That's all they had. But you know why it's because frying overcooking fish is the number one thing with seafood, other than having seafood go bad. And then you try to pass it off. It's still edible. Hello, boys. Oh, there you are. How was your adventure? I mean, rebooting. It was a reboot. Tastic man. PC's away. Oh, PCs. Always give me a barrel of monkeys. I stopped playing the hard stone. Did you get to the end of the first swing? I did not. No, I didn't get a chance. I only did the prologue. Yeah, I really like those solo adventures. I really hope that they that they do more of them on a more regular basis. Yeah, I like that too. I've always liked those a lot. I've even done hard mode for a couple of them. I would actually really love if that kind of replaced tavern brawl. And you just did just do adventures. Yeah, and just do the the different variations. Yeah, yeah, because it's kind of the same idea of making up decks and everything. I love that being given a deck. And just like here, just play because because creating decks is a skill I'm not as good at. Understand where they want to make you work that muscle though. Yeah, yeah, I know. And it's good. I'm actually getting better at arena now. Yeah, if you ever want to if you're going to build decks together, Tom, let's do let's go real texting out or Justin. Each other our dicks. We'll get Paul Spain back from New Zealand, New Zealand, which is how he would say that. Yeah. Not just him. We're not picking on Paul. Let's just tell you say deck in New Zealand as things like that. Who does all of New Zealand? Yeah, all of them. All of them. We're painting them with a broad brush. However, how are you doing, Raj? I'm doing well.  What? What? What's the what's the sickness? I don't know. She just up checked this morning. So I assume a flu or some type. We're at a tot lot the other day.  Well, there you go. Yep. Little Petri dishes running everywhere. Yes, this is three days beard graph. Actually, no, a little bit more than three days from whenever I shaped it last last week. This is about a week. Well, let's get started. Shall we do it? Here we go. The Daily Tech News show is brought to you by people like me, not outside organizations. To learn more, go to dailytechnewshow.com slash support. This is the Daily Tech News for Thursday, August 10, 2017. I'm Tom Merritt, Justin Robert Young, alongside. We both pulled ourselves away from the new Hearthstone expansion long enough to research some tech news and talk to you about it today. You are now watching the frozen throne is what Tom and I were saying to each other earlier, but we have become professional. And we will deliver to you the best tech news possible. Now, you can tell us what you think of that anonymously, thanks to the Saraha app, which is the hot new thing. It only launched like back in February in the Middle East. And it is the latest app to take the world by storm with anonymous messaging. And Justin and I are going to talk a little later on about why does this keep happening? They never stick around. Yeah, but they always capture the imagination for a short period of time. Yeah, we want it so much that we keep eating it and spitting it right back out. Producer Roger Chang is with us as well. And he is going to check in a little bit later on on Threadripper. The AMD reviews are out for Threadripper. And he looked at a bunch of those different reviews and will give us kind of a bird's eye view of what's going on. At least we hope so since he just dropped hang out moments ago, but he'll be back. Let's start off with a few tech things you should know. Gaspersky has withdrawn its complaint to antitrust regulators in Europe over how Microsoft handles updates for competing security software. Microsoft did enough to satisfy him, promising to work closer with security companies in advance of Windows updates, giving them more transparency into release schedules, etc. Yeah, this is obviously whenever you get into kind of regulations in Europe. This is an interesting place to be. But Gaspersky remaining in the news on multiple fronts. DeepMind and Blizzard have publicly released a toolkit that lets researchers teach abstract skills to AI using StarCraft 2. The kit includes recorded pro matches, isolated gameplay elements and an API that lets an AI play StarCraft 2 like a human would. Yeah, so this kind of a cool tool. Because the thing that StarCraft 2 teaches a computer is how to deal with ambiguity. So that that API means they can't see the entire the entire board, right? Just like you as a as a regular player would. I think it's yours. Oh, yeah, sorry, power went out in Roger's neighborhood. So we'll see if we get him back. Twitch launched the full version of its desktop app for all users on Windows and Mac OS. The app is an evolution of the Curse app and includes everything from the Twitch website, along with some special features, chat rooms, and video calling. You might download it and check it out. And benchmark an early investor in Uber has filed suit in Delaware, Chancery Court, alleging that founder Travis Kalanick committed fraud, breach of contract and breach of fiduciary duty. Benchmark holds a seat on Uber's board and accuses Kalanick of trying to pack the board to allow him to return to Uber as CEO. Yeah, the board denied that that was going to happen yesterday. But the rumors have been flying that Kalanick himself had been telling folks he was Steve Jobsing it, just going to take a little tour away and then come back and benchmark very firmly saying no, we are we are not going to allow that to happen. Now here are some more top stories. Facebook rolling out a new version of its video section renamed watch to select users in the US. Now some videos are episodic and broken down into categories like most talked about or what's making people laugh. Users can subscribe to updates from their favorite shows, chat with other viewers while they're watching them and connect with creators through groups. Facebook is kind of playing down the fact that they funded some of these shows, but they say that anyone can create one. And the revenue split is 55% to the creator shows come from places like Tastemade, Major League Baseball, Mike Rowe, Billboard Magazine, Nat Geo. The list goes on. So Facebook's in an interesting position if they want to move into high end content, because obviously the discovery mechanism that they're going to have the best luck with is Facebook. Everybody sharing these stories and them being able to weight them. So more of those posts get into more people's feeds. But they need to have some kind of velvet rope area to distinguish these. This video kind of they're paying quite a lot of money for from a random video of somebody reenacting Star Wars Episode Three with a sock puppet. And that's what this is. Whether or not people want another element of Facebook is the question that everybody has to this point or Facebook has to this point not been able to answer conclusively. It's an interesting step because the look that I can tell from what we've seen so far is higher production values than, you know, somebody just outside on their phone, stepping up the planning and production of live events to make them look a little better. But not going so far as to make these cable TV like in all respects, they're a little shorter, they're a little more informal to trying to keep that YouTube creator vibe going on. But they're also not competing with YouTube at its base level. They're neither YouTube nor YouTube red, neither fish nor fowl. No, if anything, if you are going to peg this in the Facebook rips off blank kind of descriptor, it would be sort of 50 50 YouTube and Netflix that they want big name people doing original content that you think of as a Facebook original promoted by their Facebook pages and yet not be just only content that they get from other places or high end. Even then, like they're not going for Chelsea Handler, right? They're going for Mike Rowe and that is not a criticism of either one of those, but one is a Conan O'Brien level talk show and Mike Rowe is a little more off the cuff and people like that. So it's I would put it like somewhere between, I don't know, between between like a high level YouTube MCN and food channel. I'll tell you what, I'm with that. I'm with that. Consumer Reports has removed Microsoft made surface laptops and tablets from its recommended list. The readers survey found 25 percent of Microsoft laptops and tablets had reported reliability problems in the first two years of ownership. Problems included freezing shutdowns and unresponsive touch screens. Microsoft says it does not believe the survey results accurately reflect service owners true experience. Tom, it's 2017 and over the past five to seven years Consumer Reports has gotten into a few very big public firefights specifically with Apple, Tesla and others. What do you think of Consumer Reports now as we have yet another firefight raging between a tech company? I mean, this is Consumer Reports doing their job. Their job is to say, we don't care what you companies think because we get no money from you. We are going to hold your feet to the fire and tell you why. And I think that's the key here is Consumer Reports isn't just saying, we downgraded your rating because you're not as good. They're like, we saw this response from these people. And so this is why we're doing it. And Microsoft can say that they don't see the same thing and and try to get them to change it as long as they provide evidence. That's what happened with Apple. With Apple, Apple worked with Consumer Reports to say, OK, OK, what is it that you're seeing that we need to change? They changed it. They got their recommendation back. I think there is. This is not evidence based, but I think there is a shortage of quality in some of these devices. I think a lot of the attention is being paid to phones, particularly and some of the QA is maybe slipping or maybe just not as prioritized because I definitely have some of these problems with my Surface Book. I wouldn't say 25 percent. I would say occasional problems. It doesn't work exactly as I would like it. I have had more problems with my new MacBook Pro than I can remember having with previous MacBook Pros. The first one I got, I had to turn in. T.G. Stellar had had the same problem with a Mac and iMac Pro that or I may have the model wrong. But with a Mac that he bought in Slack, Allison Sheridan had a problem with her MacBook. So it's not limited to Microsoft. I think across the board, companies may just not be keeping the quality setting as high. And I hesitate to accuse them of that. But I suspect that it's something worth looking at. Well, I mean, if you were going to play detective, you could probably point like, what's the biggest thing that's changed over the past 10 years in technology? China becoming far more open and the runs that they have to create being that much more. There's just more demand for a lot of this stuff. Yeah. And the and if you're if you're in charge of QA at a particular place, then, hey, Roger, welcome back. If you're in charge of QA at a particular place, then you're going to look at phone first, right? You're going to you're going to make sure that your phones are working and phone quality is really high. That's that's why I think I don't know. Again, this is all just speculation on the counter argument is with consumer reports is that they are more prone to things like this now. And I don't have the evidence to say whether or not they have made more of these kinds of moves. But there is it's undeniable that the press they have gotten around them has been bigger because they're no longer the only watchers on the wall. Yeah. There was there was a point in which them as a consumer reports as an organization that went out and took surveys and has data was incredibly valuable and important. But in an era now where we have so much could do so many eyeballs on technology, every single place that you buy something as a star rating, you know, Amazon is curating what unfiltered buyers are thinking about what they have that maybe consumer reports is not quite the brand it used to be and they are now more prone in the same way that what the Washington Post and the old gray lady of the New York Times are becoming more Buzzfeed. Maybe consumer reports the staid watcher of the watcher on the wall is now prone to a little bit more histrionics than they would have otherwise. That's that's the counter argument. I'm more on your side though, Tom. I think that they just get this data. If anything, I do think that there might be a different model that they can adopt if much in the same way that like a security researchers have, you know, exploit ethics where it's like, hey, look, we're going to go to the companies first. We're going to document. They do that. My consumer reports does that. They do. Yeah. But they just go to the public at the same time. And I think that's fair. I mean, if you don't like what consumer reports is doing, you can tell exactly why and that nothing has changed there. I think what's changed is is you nailed it. They're just way more sources for you to look at, some of which have better expertise in dealing with these things, the consumer reports. So they could say we have a 25 percent reader survey, but somebody like the wire cutter can go and dig in and find out why and say, you know, the problem is the amount of thermal paste on the back of this or that, right? I guess I guess that's my point is that maybe the onus is on consumer reports because now we have a lot more data out there. And these companies are probably more willing to like in Apple's case, they're more willing to share the data so they don't get this kind of press going forward. I would argue that consumer reports is operating no differently than they did in the eighties and seventies. It's just that we have way more information than we used to to compare them to. Exactly. But that's that's the point, whether or not it's cool that they're still acting the same way. Yeah. Scientists at the University of Washington's Paul Allen School of Computer Science and Engineering have proven that code can be embedded in DNA that can target a buffer overflow in sequencing software fast Q. So wrap your head around that. They construct the DNA in a way that when fast Q sequences it, it cause a buffer overflow and allows a malware attack launched from the DNA. It is sequencing. Malware is injected into the software as a result of attempting to sequence the malicious DNA and the procedure is just a proof of concept. So on the one hand, this doesn't mean that DNA can go out and be created and and cause all kinds of sequencing problems. First of all, you'd have to get the malicious DNA to be sequenced. Somebody would have to agree to do that or fool them into doing it. But also they had to change fast Q. They had to introduce a vulnerability for this buffer to make this happen. So the off the shelf fast Q you could download today. It's an open source program would not have that vulnerability in it. Also, they turned off address space layout randomization, which is a preventative measure that mitigates against these kinds of attacks. So on the one hand, you can say, well, this wouldn't happen in the wild because people leave a SLR on and fast Q doesn't have this vulnerability. But the point here is that they were able to do it. This is the first step of like, could we actually construct DNA in a way that it would program the sequencer that is sequencing it? And the answer is, yeah, it's possible. So we're all going to die. Thank you for letting me know that I can add DNA malware to the list of nuclear holocaust. It doesn't work in the other direction yet. It doesn't allow the DNA to infect you, Justin. It just it's just going to affect the sequencer. No, Tom, I read this and you explained it clear as day.  The summer of sharks has become the summer of mutant sharks. NBC will shut down. It's Oh, wait, wait, I'm sorry. Before we go on, Dr. Kiki's on the show tomorrow and she was she was. I mean, she's the nicest kind of angry. I wouldn't even call it angry, but she was like, oh, man, I want to talk about the DNA sequencing attack. So send us your feedback on this. What are your fears? What do you think? Feedback at DailyTechNewShow.com so we can talk to Kiki about it tomorrow. Kiki will know far more than I do. Now, meanwhile, we can talk about something that I do have some feedback on. NBC will shut down at CISO Comedy Streaming Service later this year. The service launched on January 2016, but laid off staff in June of this year. These are originals Harman Quest, my brother, my brother and me hidden America with Jonah Ray and the cyanide and happiness show will move to the VRV Dreaming Service. This has not been around long. It was a lower priced offering and certainly it seemed to be experimental even at the time. And yet it did something that I think was very, very interesting. They went to the world of podcasting and specifically with people that had built in audiences and they said, hey, let's make bigger, interesting kind of television style programs. It's not that different than what we were talking Facebook doing earlier. Yeah. Sure. Yeah. You know, with the only thing being that Facebook is pulling largely from people that have Facebook installation bases and the so was trying to piggy back on, you know, the free advertising of ferro audio and Nerdist and I don't know where I think my brother, my brother and me is on ferro as well. Anywho, they are now shutting down. It seems like a bit of a bailout because there's they're not even letting these programs run their course on CISO, which for a subscription service you think would be a no brainer. But Tom, you had a theory on why that's happening. Yeah. I think what we're seeing right now is a version of companies trying to embrace the new without losing the money and benefit of the old. And it's always a tricky business because you know the old is going away.  And what NBC was doing here, in my opinion, was testing the waters, saying, OK, we're not going to take our premier programs off of NBC and put them on a streaming app yet. But let's put some good stuff. Let's put old episodes at the night show. Let's put Saturday Night Live on here. Let's get this high quality content so that there is originals here. But it's not the same originals that we're spending our money on. And let's experiment and learn how this business works in an almost risk-free environment. We're not putting the NBC name. It's called CISO. And we're not putting NBC's premier programs on here. So let's try it. And they got to this point. And my guess is they said, great, experiment over. Let's wrap this up. And now we can do it right. And that would not be shocked to see an NBC branded service along the lines of CBS All Access along the lines of what Disney is mentioning with the Disney Pixar streaming service coming out of NBC to follow this. I mean, NBC is known for good comedies and they've got a great backlog of them that they have rights to. I can't imagine that they wouldn't take what they did with CISO and parlay that into a bigger, more NBC branded service. So is the issue here then that CISO is too cheap? Like, why not make, why not just rebrand CISO as CISO is now the NBC app? And congratulations, you're already subscribed to it with whatever thing you have. And we already have a bunch of people that are excited about the process because you have loyal fan bases with by and large well-reviewed shows like Arm and Quest, my brother, my brother and me and the Jonah Ratio. I mean, it's a good question. One answer is I'm wrong and that's not why they're shutting CISO down. Maybe it's a total failure. Another answer could be they that executives get a little weird about putting names on things and they're like, you know, my brother and brother and me is great, but we don't want to put the NBC name on that. That's that's a separate thing. So I don't know. Maybe it's just the way the deals were constructed that they weren't allowed to change this into something else without getting everybody to agree. And so it's just easier to shut it down and start over from scratch. Yeah, I would also say that people very, very, very rarely react to saying, oh, wait, I get more content. I'm very happily going to pay twice the price. Yes. No, exactly. That's a big part of it, too. I hadn't even thought of that. Just changing will cause a lot of people to be angry, but shutting down and starting is perceived as a different thing. Yeah, specifically when they'll be able to hit everybody with the e-mail saying that the brand new NBC app is now live. Not to mention they may have restrictions on what they can do with CISO that they agreed to because they knew it wouldn't grow very, very fast, very far, that they don't want to have for NBC programming. Every year, the US FCC is required to determine if broadband service is being rolled out quickly enough. Recently, both mobile and fixed broadband were considered separately because the FCC had determined they were equally necessary. You need mobile and you need fixed. Well, the FCC is seeking comments on a proposal to change that approach to evaluate whether some form of broadband fixed or mobile is available rather than requiring both. So fixed broadband already needs to be at least 25 megabits per second to be considered broadband. The FCC is proposing setting a lower limit of mobile broadband of 10 megabits per second and one megabit per second up to consider mobile broadband. The upside of this proposal, if you didn't follow all that is if you lived in an area with no fixed wireless service under the current regime, they would say you need attention. The government needs to step in and make sure you get service under this new system. If you had no fixed wireless service, but you had one wireless carrier that provided at least 10 megabits per second, the FCC would say you're fine. You're covered. You have broadband. Nothing to do here. So let's look at this in the kind and unkind light. And we will begin with the unkind because I'm suspecting by looking at the chat room that that is where everybody will immediately go. That seems to be where the chat rooms going right now. By the way, your your your connection got a little crunchy there. I don't know if it's if it's your mic or something, but it's a day of technical issues. Yeah. Not sure. I'm not hearing it on my end. Is it still going? Yeah, yeah, it's just crunchy, crunchy. Here, you go ahead and tell everybody what the unkind way is. And then I'll see if I can come in. All right. The unkind way is this is the FCC trying to screw you over. They're saying, hey, you know what? We have a lot of people who are telecommunications providers who don't want to spend money rolling out fixed broadband in places where they don't think they're going to get the return. So let's let them off the hook by by acknowledging that wireless service is there. And so that way that rural area is considered covered even though it just barely gets some some some coverage. The kinder side of this would be to say legitimately wireless coverage is better than it's ever been. 5G is on the way and a lot of people are moving to having mobile internet service only and not having fixed wired wired service. So why shouldn't we take that into account? And that certainly is a valid answer. And there is an argument to be made that although wired broadband is something that is, I think, indispensable and ultimately there is a tremendous advantage to having something that goes beyond you know 10 10 down if you're just looking for some kind of connectivity that'll do you. The larger question for me is what I would like is considering all of the deals that these telcos and ISPs have made over the years ensuring that they will continue to put more and more people in the game, that there be some kind of give back or promise from these companies to say, all right, we will count this as broadband if you agree to remove data caps or do something that that makes that service more consistent with wired broadband. There's a circular argument going on here that I don't appreciate because I am very sympathetic to the idea that, hey, mobile broadband is better than it has ever been. We shouldn't just discount it as a legitimate provider of access to people. I'm all for that. That's that's that's I go down the FCC on that road right now right with them like, yep, you're absolutely right. Where it becomes circular is them saying, and so we don't need to consider them separately. Great. OK. Let's let's see where they overlap wherever there's 25 megabit per second service. I mean, I know it's not really available, but it's going to be coming. Let's let's make sure that that gets counted and the FCC says, oh, no, no, no, it's much harder to provide speeds on wireless. So we're going to give them a different definition of broadband that's lower. And that's where I back away and go, hold on, you just said there's no difference between them. But now you're saying because there's a difference between them. We define them separately, which to me undermines your original argument. To me, it should be about speed of access and reliability. If I can reliably get broadband access, it shouldn't matter whether it comes for fixed or wireless. I'm with you there. But then when you suddenly backtrack and go, but wireless is different. So let's redefine it. Well, well, then no, you don't get to have it both ways.  In this day and age of gigabit fiber, you should say the minimum is like 100 megabits per second, frankly for whatever you're providing. But even if we stick with 25, you should say the wireless has to hit 25 or it's not broadband. If it's 25 for fixed, it should be 25 for wireless. Yeah, and that puts a tremendous onus on these companies to step everything up. And considering how many are now conglomerates that own, you know, both sides of the aisle, sure, I think that that is is not unreasonable. All right, folks, well, listen, if you want to keep up to date on all of this stuff, be sure to subscribe to Daily Tech headlines at DailyTechHeadlines.com. It's available as a podcast and about five minutes a day. We get you all the headlines of the day. You can also get it on the Amazon Echo in both the United States and the UK. We're having problems with our Google Home Feed that Anchor is working on, but you can also get it in the Anchor app. That is Daily Tech headlines. And that's a look at the top stories. OK. Saraha is an anonymous messaging app. It was launched by Saudi developer Zain Al Abdin Tafik. Saraha is translated in all the stories I've read as honesty, although if you look it up on Google, Google translates it as frankly, although it seems to be part of a longer phrase. So honesty or frankness, you get the idea. It's about telling people constructively what you really think. There's an English and Arabic version for iOS and Android. It was launched to be used in the workplace so that your friends and co-workers could tell you, hey, you know what, you need to work on this in a safe way where you wouldn't get mad at them and want to retaliate, but get that constructive feedback. It's been on top of the Apple App Store in more than 30 countries since July. People have been linking to their Saraha profiles in their Snapchat stories, which is not using it for work. This is becoming a teen popular app. And in response to messages, if you're if you're using Saraha as Justin and I both boldly decided to do today, you can favorite a message. You can block a person from ever sending you other messages, or you can even report a person for repeatedly sending you mean messages, but you can't respond. You never find out who sent it and you never get to respond to it. So there's no conversation. You can withdraw yourself from search so that people can't find you unless they know your URL. And you can choose not to let any unregistered user send you messages that you could say, I only want people who are also registered on Saraha to use this just kind of as a speed bump, I guess. But Justin, this sounds like secret, like whisper, like yik-yak, all of which had huge uptake at the beginning and then big drop-offs and eventually went away. Why do people keep trying this? Because it's human nature. How many times have you said I would love to know what they are thinking behind closed doors, behind my back? What I say, like, how did I do in that interview? There is just this natural curiosity that we want to know what we, by definition, can't. So the fact that they, that these kinds of apps have sprung up and they have done so in many different ways is fascinating. Secret and whisper were all about very much the kind of a post-secret model, the blog where people would send in postcards with secrets on them. And some of them were dirty and filthy and scurrilous and others were benign, if downright boring. Yik-yak was the opposite. It is just based on region.   This is a little bit more targeted. You have to choose to walk in and take this kind of feedback. However, as we saw with all these, as much as we think we want to know what other people think, many times we really, really don't. Well, I OK, the lazy criticized criticism that I could give is, well, investors just, you know, will throw money at anything. They're not very discerning. And the fact of the matter is that's not true. Investors are very discerning and granted somebody with a little bit of charm and a pretty PowerPoint slide can get some money where someone else might not. But it has to be an idea that at least you can argue to someone else has merit. And I guess what you're saying here and I'll buy this is the idea that secrets are popular and that people want to play them is true. And so all that Sarah has to do to get people to fund it is to go in and say, look, we've figured it out. Everybody wants to be the secret messaging app that succeeds. Here's what we're doing different. And in their case, it's positioning themselves as a business app. Okay, that's that's a good point for an investor. It's saying you won't be involved unless you ask for the feedback. You have to be proactive about asking for it. So okay, that's a little bit of a different spin. And there's no response. There's no conversation going on, which even on secret people who didn't know who they were would talk to each other. Same on Yik Yak there would be a conversation. This is no response. You get the feedback. Nobody knows what your reaction is to it.  And maybe that makes it different. I'm skeptical that that makes it any different because after a while, not having that interaction is just going to make people not bother to send feedback anymore. Now you he just hit on a very, very interesting point because I could see them saying, okay, well, you guess what? Saraha for enterprise is now available and we will custom tailor this this enterprise level application that will make sure that your business is streamlined and you are no longer blind to, you know, the elements that you would otherwise roll over. This is the most effective way for people to get messages to the top of their organization. So you can know what your workforce is thinking. However, that isn't something that they can do exclusively. And if that is something that is popular, then I can see everybody ripping it off immediately. And this goes right into LinkedIn for Microsoft immediately. Absolutely. That doesn't mean that Saraha doesn't succeed and get acquired by somebody who's like, ah, you've already built it. Let's let's, you know, and that could be a decent exit form. I could, I could certainly see somebody acquiring them, you know, but if I were somebody that was designing apps for Slack, I would be creating my Sarah Lee, the certainly not about the pastries, it's about the truth. Here's here's what Sarah does do, though, and I can understand this. Imagine, Tom, that I had a box with what everybody thought of you. Would you like to look in that box? I don't know. But sure. Yeah, most people would be dying of curiosity.  You're the only person that could look in that box. You're the only person that could see good or bad. What is in there? Yeah, no, that's going to make a lot of people more comfortable. Yeah, that's a powerful idea. And also it avoids what took down ultimately Secret Whisper and Yik Yak, which was that their most popular posts were the ones that were, you know, downright libelous, or, or just so disgusting and vile that it became a roadside attraction. The question is, can you keep people delivering the feedback in that case? And I guess that's just a matter of poll. You have to be willing to go out and say, Hey, everybody, give me your anonymous feedback, we're reminding them to do it because there's no other reward because you don't react to it. You don't get that dopamine hit of seeing what somebody said to your nice comment, much less your mean one. Now, here's the other end of it. This is fairly similar to something like Ask FM or or other like Tumblr sort of question and answer features that you got on your end and you could choose to respond and publish.  So they do allow you to have the last word and at least until you take it out publicly and people can respond to it. But I'm with you that I don't know beyond the novelty. How many times do I want to anonymously submit my strongly worded Saraha? Will this be my latest instant messenger or camera phone where I deny that it's useful? Or will it be my Twitter where I am the one telling everyone, No, you don't get it. It's going to be big. And it is. Who knows? I don't listen, it will either be gone in three months, or we'll be talking about the new Facebook feature. Facebook anonymous comments. Well, hey, thanks to everybody who participates in our subreddit, you can submit stories and vote on them at dailytechnewshow.reddit.com. And thanks to the folks who are keeping the conversations going over in our Facebook group at facebook.com slash groups slash Daily Tech News Show. Real quickly before we get to the emails, Roger, as I mentioned, has been looking over the various reviews of AMD's threadripper. Overall, they seem to be positive with a few caveats. Roger, thank you for persisting through your power outage. What else did you notice about the reviews on threadripper? Oh, can you hear me? I just make sure you can hear. Overwhelmingly, it's a positive with the caveat that the threadripper, the night, the 1950 XT and the 1920 XT or not XTX do very well with multi-threaded applications. So if you're encoding video, if you're working with an app like say Photoshop or Premiere or 3D Max or Blender or something else that can take advantage of all those threads, it's amazing. It's like it's it's speedy. It's relatively cheaper than Intel's similar offerings. But if you plan on doing something like, oh, I just want the best gaming PC, not what you want to look for because there are some trade-offs when you go to that many threads and you carry it over essentially to processors or to because essentially the especially with the 1950 X it's to it's to Ryzen 7 cores. The I think it's the the 1800 X or 800 X that are basically paired together. And there are some issues with memory access and stuff that doesn't lend itself to single thread performance. So if you want something like that, you're better off getting mid-range Core i5 i7.  That's going to take advantage of course it's it's it's not a bad way to go. I will say the 1950 X starts around thousand dollars, not cheap. The next step down the night 1920 comes out at eight hundred bucks. But there will be a slightly cheaper version, the 1900 X which will ship I think later this year and will come in around five fifty. Yeah. So it's it's but they're all much cheaper than that 18 core two thousand dollar processor from Intel. Yeah. And this is the thing to say is that Intel's processes are still fast fastest, but AMD is essentially offering competitive chips at all these tiers at the low tier, at the mid range or the performance here and with the threat worker like the high end desktop here. So they have competitive offerings across all those fronts, which is something AMD hasn't been able to do in over a decade. Not only competitive but but at a better price point in every case. Yes. And in every case. And so it's you know, this is a boon for this is one of those things where competition is a boon for the consumer.  So it's it's exciting to see it's exciting to see something happen.  I think a lot of people will be surprised at how well AMD has managed to come with essentially a clean sheet processor. So it's exciting news across all the front. Again, if you just want the ultimate gaming PC, this is probably not the processor for you. But if you if you have the workload to take advantage of the threat of the cores, definitely look into the threadripper. All right. Thank you, Roger. Let's get to a couple of emails before we're out of here. Glenn wrote in to point out that most universities stopped using paper and file cabinets long ago and wanted to offer some insights on how Sony's blockchain could be useful still in an educational setting. He wrote blockchain might have a role in identifying the student requesting the transcript or for whom a transcript is being requested. Identity management is very difficult. A problem for post-secondary institutions, particularly online institutions often allow alumni to establish accounts with the usual username password system, but that is prone to the frailties of human memory, the foibles of password selection and determined hackers. Second, blockchain may have a role in the verifiable transmission of data from the source institution to a destination institution. So joining a transcript network like that is generally not available to businesses who may have a need for these transcripts. It's not an easy or an instant process. If they do want to join those transcript networks and implementation of blockchain might provide a means of being able to open up the network to other participants without sacrificing the security and the integrity. Now, that was Glenn's somewhat you know, skeptical look at the Sony blockchain. Justin, we got another email that was very excited about it. You're right, Tom. OMG writes that. Charlie, dude, I love this idea as an employee of a college who frequently deals with faculty transcripts. This sounds like it would improve our workload. As part of our accreditation, the college has to prove instructors are properly properly accredited in their subjects to teach to do this. Now we have a very time and people intensive, aka paper trail where the instructor requests a transcript that's sent to a specific person in the department who verifies that the employee is credentialed in the subject that can teach the class deep breath. Once it's accepted, the stack of paperwork goes to the credentialing committee who checks it out again and then signs off on it. A mistake that a mistake could cost a college their accreditation and the ability to offer accredited degrees. Yikes. Years ago, I watched a neighboring school lose their accreditation and employees and other higher ed schools stop accrediting their student transcripts and eventually the college had to close because they could not fix the issue in time. Having a lockdown system that's instantly verifiable and hopefully paperless would have a would be a huge boom to colleges and a big time saver. Love the show. So there you go for the folks who are working in places where they have gone paperless. There's a there's a lot of issues that blockchain could solve in the digital transmission. And then folks like Charlie are working in places where they're like, yeah, you know what, it's easier to do paper, but it ain't easy. And it's fraught with peril. It sounds like so thank you guys for sharing your expertise with us. We appreciate that. Got the smartest audience in the world and you two are examples of that. And thank you, Justin, Robert Young. As always, what do you got going on before we're out of here? Well, you know, everybody can always follow me at twitch.tv slash Justin R. Young streaming five days a week playing Hearthstone doing all the podcasts. If you like pro wrestling politics, storytelling, comedy or anything in between then go ahead and follow me on twitch twitch.tv slash Justin R. Young or Justin R. Young dot TV. Hey, thanks to everybody who gives a little value back on for the value they get from this show. That's how we are in business. In fact, if you're at the associate producer level on our Patreon, look to your feed or inbox for this week's exclusive column on what I think the future of online TV is going to be. And thanks to everybody who supports us at patreon.com slash DTNS. Also, a shout out to Rob Reed. I'm co hosting a new limited podcast with him in support of his book After On and the episode about video games as medicine with Adam Ghazali is out right now. You can check that out after dash on dot com. Send your picks to feedback at dailytechnewshow.com. You can find more picks at dailytechnewshow.com slash picks. Our email addresses feedback at dailytechnewshow.com we're live Monday through Friday at 4 30 p.m. Eastern 2030 UTC at alpha geek radio dot com and diamondclub.tv and our website is dailytechnewshow.com back tomorrow with Dr. Kiki and Len Peralta. Talk to you then. This show is part of the frog pants network. Get more at frogpants.com. Boom. Good show. That was jam packed. Navigated through some some some techwaters too. Yeah. Thank you guys for persisting. That that definitely worked. Yeah, it was I was unfortunate because right when you came back just and I heard a loud buzzing noise from the outside and I think that might be I don't know. It's not sure if it's a transformer or something. I checked my fuse box or my breaker box and all the circuit breakers seem to be alright and I don't smell ozone or smoke. So I'm assuming it's a neighborhood transformer junction or something. Yeah, probably something blue. Did you call the power company out or do you need to do that still? I still need to do that. Okay. Well, you could you could take off man. If you need to go. Okay. Yeah, let me figure hopefully this is nothing that's going to take more than a couple of hours. I got a phone phone call will make soon. All right. See you guys. All right. So titles jury. Yeah. Distributed DNA all of service. Oh, there was one that nailed this one here. Consumer report scratches scratches the surface. Oh, bingo. That's that's just too good. That's a that's a one punch knockout right there. All right, I'm going with that. Any others in there that caught your eye though? The fakes communications committee, another remiss messenger service, which don't break your arm reach for that joke. Jesus. scratching the surface. We have elite nature. See so long. See so Gonzo hate to see so you go. Band, which is pretty good. I don't think it's not accurate, but it's pretty funny. Yeah. Have your algae pie and eat it to that. That's for every FCC story. Yeah, one big Bruce Sarah. Oh, actually like broadband aid solution. That's good. In Russia, Kopersky updates you. That's the required Sarah Ha smile. Good hollow notes reference. Yes. Although my my hair, I'm going to put it in here now. Oh, Dark Redeemer had scratching the surface too. So there's two KV and Dark Redeemer both had versions of that. What are you doing? Our horror. And I got more hits than Sarah horror. Oh, my mind is got more quips than Sarah horror. Like Fred Flintstone running around with bald feet. Any time I can work in a Beastie Boys reference. Heck yeah, especially that one. And remind everybody exactly what age and demographic that that song reminds me of driving around at night in the countryside around Greenville visiting the bars because Greenville was still a dry town at the time. So you had to go out in the county to get to a bar and listening to that album on cassette tape in Mark Jurgen is car. Oh, wow. My best memory of that song is at my high school. They had a yearly male beauty pageant. Uh huh. Of course. It was the night. It was just called nights when I was there because it started in the early 90s and it was nights of the 90s. Right. And so I forget how they selected the guys. It was like the girls in student government would select the guys that they wanted to be in. And because I was funny, they would they would get all the the football players. Yeah, yeah. Quarterback.  And so so I was one of the funny guys and I I I predictably kind of like made a little bit of a mockery of it where they there's one thing where you presented a rose to one of the girls. Oh my gosh. From student government. Right. And so the art was how elaborate and fun you could make your presentation of the rose to to the lady. Right.  Right. Sure. Always a the most go to move was to have a younger sibling as adorable as possible. Come bring you the rose.  Right. And then wait, can anyone help me a little way. Adorable nine year old Jimmy is here. So I had my little brother who was far too old to be adorable because I had to be what 16 or 17. Okay. 13. Right. Right. Big sign that's a Justin's little brother and he brought the rose and then I was like, no, no, it was supposed to be a full is a bouquet doesn't bring a bouquet. And he just like kept waving to the crowd. And so I punched him and I kicked him and I would have spit on him. They told me I'd get ejected if I spit on him on stage. And so that was one of the one of the things I did. I forget what else I did. I know I did it and I keto roll. I have to say the seeds of your shtick are apparent in this, even at that young and tender age. Yeah. So I won not the judges ruling. But I won audience choice. Yeah. You didn't win the Electoral College. You got the popular vote. I got the popular vote. And so I won I won ladies choice. And so I made my triumphant exit of the South Plantation High School parking lot in my nineteen eighty three Olds Mobile jamming to Hey, ladies, I felt like I had I had earned it. It was a very exciting exciting moment. Wow. See, because what you did is you took the dominant paradigm that was unoriginal. Yeah. You subverted it. Yeah. Make it comical. Yeah. And then introduced uncomfortable, hilarious violence. Exactly. And what I want to do is keep doing it until somebody had to like pull me off him. Wait, how did you know spitting would get you? Did you have to run this idea by somebody beforehand? Yeah. Well, because my brother had to be backstage and the kid. And so they made us go over specifically what are you going to do? Yeah. OK. I had already like joke run for student council and stuff like that.  Before. And so they were like, you need to tell me what you are going to do exactly what you tell me you're going to do. If you are or we're not going to let you on. And I'm like, OK, I'm going to do this. I'm going to do that. And then like I. I think if you really, really funny, my brother's cool with it. If I if I spit on him and they're like, like, absolutely not. Yeah. It's like letting you get away with fake punching somebody on school grounds. I'm actually I bet they wouldn't do that. I bet they wouldn't allow that anymore. Now, yeah, I don't know. I mean, I think even I wonder if they still do it. Well, they might not do the whole concept anymore. But the but fake violence is probably not somebody. Yeah, I'll tell you what. Somebody if anybody if anybody listening has ties to South Plantation High School, I would love to I would love to know whether or not they still do nights because a male beauty pageant now seems like something that might, I don't know. It might or might not because it was also like it was kind of a subversion of a kind of southern sort of like debutant ball sort of thing to be right. Right. Right. The whole version of it. So I don't know. Maybe maybe that's actually aged well in an era where we are flipping gender norms. Possibly, possibly. Well, hey, stick around, Justin, I have a question to ask you off the air. Wait. Yeah. But I'm going to wrap the broadcast right now, if that's cool. Thanks, everybody, for hanging out with us as always. We will talk to you later.