Hello and welcome to the ground line review your source for everything one piece and today I present wife Hello greetings. Why are you here today wife? I saw a movie What was the movie called one piece just that no you saw one piece the movie the very first one There's actually an original one-piece movie, but it's just one piece. Absolutely. There is We're here to talk about that. No one piece Stomp either. I don't know if that's the Japanese. I'm making that up. I'm really sorry Japan You accompanied me to Melbourne for the Australian premiere of one piece stumpy though stampede Yeah to a theater with a crowd of many many many people with a line that stretched all the way around It went a really long way and I didn't know if we were gonna get in Even though we had tickets. So just a little bit about your background before we go into this. What is your? relationship with one piece Non-existent is the word I would use That's wonderful. So you're coming into this with a very different perspective than I think we'll see almost anywhere else I've I've read like the first six five pieces of one piece Which is kind of like a fifth. I would say you've read about the first four volumes What five years ago now? Yes So if you had to describe your experience in one word with one piece stampede, what would that word be? Okay, now if you had to expand that one word into a concise paragraph, what would that be? Oh, jeez. I mean you didn't say there was gonna be a quiz. I Enjoyed it as much as I enjoy Many movies, but I feel like it didn't give me enough of an in to enjoy it as much as I Probably could have yeah, and it's it's very much like that. So bit of background on stampede It was a movie that was made to celebrate 20 years of the one piece anime. So a stampede of years. Yeah But the way I Described it in my reviews is it would be like taking someone into Avengers Infinity War endgame without them having seen or even having any knowledge of any of the prior Marvel films Yeah, you don't do that. But the thing is I've seen a previous one piece movie. You would think I would understand slightly more Yeah, so you saw one piece film gold which was a much more standalone story. It was a heist and I love It was a heist film and it was good fun, but that movie it focused on the straw hats There were a couple of other characters from the series in it But they only had very brief cameo appearances whereas this movie was very much the opposite It took a whole ton of cameo appearances and made that the movie You know what? I would say that the entire thing was a cameo like everyone got like five seconds Which is why every five seconds. I was like way who's that? Hang on. Hang on. Hang on Hang on. No, no, no, no. Go back. Go back. Go back. Go back. I think I understand. No, I don't understand anymore I'm confused and then there's a lot of characters that look like other characters. Yes I was gonna bring that up next. There were a lot of characters who you thought were the same character Sanji and Sabo they stand out you thought they were essentially the same person right up until the end not until the end I It was only when I realized that I knew for a fact that Sanji has weird eyebrows and I Didn't see the eye. I was like, okay, so the hair's covering the eyebrow But in this frame the there is no what's happening. Where's his crazy eyebrow? The eyebrows the reason I'm not the biggest fan of him. It makes him look creepy. Really? Yeah, it makes me uncomfortable Oh, I love the eyebrows. No, nobody should have eyebrows like that. He does too. Yeah, exactly That's why when Sabo turned up. I was like, oh good. They got rid of the eyebrows Oh Finally, it's normal No, that's kind of fair enough because they are both very blonde characters and they both used sort of fire-based techniques Yeah, and then there was another one Robin and Boa Hancock. Yeah, but she's not Boa Hancock. I named her something else. I can't remember what it was You named him Marissa. Yes, I did Boa Hancock close enough But you couldn't tell the difference between her and Robin No the entire film and that's also fair enough because they do have a very similar character model They both have boobs and dark hair long dark hair and then there's no detail in their characters beyond that really other than one of them loves Luffy. Yeah, so that's literally the difference. One of them loves Luffy and Sanji Sabo loves the other one So for the purposes of this film you are correct. Yes There is a lot of differences between the two of them I disagree with the proper background information, which is, you know, 22 years of publication Liam, if you had told me that there was background reading to do You wouldn't have done it. I would have done some. Yeah, the first four volumes. Well, no, I've already read those I'd read the next four. Like I would at least try like if I'd known that it was- That would put you some way through the hour long arc I had absolutely no context. So if I'd had a little bit more context, it might have been better Yeah, so I was tossing up over whether or not to try and give you that kind of context But from everything I'd saw of it, I'm very glad I didn't because I don't think it would have been possible Essentially, you're asking me to explain the last 22 years of One Piece Which is what I have a channel dedicated to do. That's what I was about to say You have an entire channel. You didn't even ask me to watch some of that I've made close to 500 videos for it, and I haven't even begun to properly scratch that Liam, when did we start to decide that we were gonna go to Melbourne and watch this? A long time ago Yeah, so I could have started on 500 videos I could have at least got through all of the explaining of characters. I haven't even done a 101 for all the characters in this movie I have though. I've done a lot. You've named a lot of characters that appeared in this film Yes, I have. In fact, every time that happened, I leaned over and prodded you and said, I know that one You did. You couldn't remember what you'd named them, like Larissa, but yeah The important thing is I've seen them before and I recognize that I've seen them before So as what I'm going to call an outsider What was it like seeing these collective of crazy people together doing various things? They're five seconds. I mean, I'm sure it was great. There were maybe In fact, there was one character that for me for the entire thing I followed. I vaguely, I say vaguely I followed his thread for the entire film and I feel like the film was more about him than about anyone else Who was that? Usopp. So what struck you about Usopp? He had a three-dimensional character He did, didn't he? And that was a surprise because I didn't expect any of the straw hats to be having those kind of moments here Because the film was sold as focusing on the not-straw hats very much. Oh, okay I didn't even see trailers for this. So, you know, I literally went in with no information. Yeah, exactly. Yeah, cool No, Usopp was he's essentially the hero of the movie. He is.  Narratively and Emotionally and practically, he was the hero Which I think is fantastic because what I've read of him in the first four volumes that I have read He's he's the best like I Interesting assessment of Usopp cut early on. You know what's really annoying to me The based on what what you've said and what I've now what I'm now learning about this is that if Usopp's the only one That is fully fleshed out like this, then I don't know if I want to keep reading. Okay So that's actually the exact opposite of what I told you I said that if you kept reading everyone else would be fleshed out in a similar manner. Okay, but they weren't in the movie No, and to be honest, I was shocked that even one of them was okay, but I it makes me wonder how Deliberate that was like did they mean to flesh out Usopp and if they didn't mean to his characters managed to come through in Like his little five second bit enough that I could still connect with it Yeah, I would say it was definitely a deliberate move and it's because of the J word juxtaposition so the main the main The main antagonist of the film Douglas bullet his he's very flat we'll talk about him in a bit But his whole thing is that he believes that he is the ultimate power on the seas and that's his main goal in life So when you've got someone who is this Ridiculously absurdly strong person I think it was a really nice contrast to essentially have him defeated by quite possibly the weakest person on the island You mean physically weakest. Yes, right. Okay, because I feel like he was probably the most tenacious and most Emotionally strong of all of them. Yeah, he recognized his flaw. Like, you know, he sees his flaw He knows his flaw. He then goes I'm flawed. I'm a big flawed person I'm the worst person to be dealing with this situation, but I'm still gonna do it And that's like that's true bravery. Like it's great to see Luffy doing his thing. But like there is no there's no excusing true bravery or no There is no excuse for bravery, there is no excuse for your bravery you will sit down holds that immediately But that's what I mean. No, you're 100% correct and that is essentially us of overall character arc throughout the series He starts out as a coward and to some extent he still remains that way throughout everything But he gradually takes steps towards becoming braver and braver and in this film when you see him standing up to Someone who wiped out the entirety of the worst generation. That's a big moment for him. Yeah, and and in fact I I forgotten what moment it was but there was a moment where he wasn't crying where he stood up and he Was having one of his very very brave moments and I cried And I was like Good old you man You did it. I'm so proud. I I don't know much about Usopp It was just from what I'd seen in the beginning where he you know deliberately been like, well, I'll just stay here I'm fine. And then he just got he immediately just did a you know a good old juxtaposition flip and Became this you know character that I'm gonna step up because nobody else can at the moment And I need to look after my captain and that's important. Yeah, exactly And I think that if you do eventually read one piece You'll find that everyone does have that moment and they do get fleshed out like that And there's more than a few stories that I think you'll definitely cry. Yeah, I mean, I'm a crier We talked about this yesterday. You are choppers is one of them Moving on Douglas bullet we talked about him briefly off to the movie, but what were your impressions I think we're very much on the same page here why bother like what what I Like this one piece is not Dragon Ball So why did they take a character from Dragon Ball and put him in one piece? I think that's a very fair assessment because when you look at the format of Stampede, it could be a Dragon Ball movie Strong guy appears all fighters gathered to fight him. They all lose eventually strong guy needs to be defeated Someone has to defeat I thought someone completely different was gonna turn out like that I was like, okay, so this guy's lost this guy's lost this guy's presumed dead this guy's lost this guy's lost this girl's lost Okay, so like once you get rid of characters like that once you defeat characters like that without them going through some kind of a Transformation you can't expect them to be able to defeat anyone It really annoyed me that any character at all Could come back from that the thing that I liked about Usopp going back to him because I'm clearly enamored is that Very early on he did he did something. I don't know if this is spoilers. Oh my god. It is well We've already spoiled it. It's already spoiled Early on he shoots. He when he shoots bullet. Yeah, he shoots and pop greens at him Looks like they do nothing and that's what I think works about that solution The problem is that they also decided they were gonna bring Luffy back and say well Luffy can do it like it No, we've he's proven that he can't do it That was the proven that there is absolutely no point in that defense That was the teamwork moment over there because Usopp's little things only activated on that heavy impact Yes, but then why did he not do that heavy impact to start with like why not start with your biggest move? He didn't he had to he had to spend two hours working up to his biggest move All right, so the thing about that biggest move is that that has never happened in the series the other King King King Kong gun Why he said it three times because it's important So there's a King Kong gun, which is essentially one of Luffy's ultimate attacks that we knew of so that Gigantic King King Kong gun was unexpected to say the least. Oh, okay. It was massive. Well. Yes. It was it was a big Gun but like because Luffy doesn't go through any real learning.  He doesn't learn anything He doesn't change in any way shape or form the world moves around him and all of a sudden he's stronger Like it and it maybe that did happen But I didn't see it as someone on the outside It didn't it the story wasn't told to a point where I could say that happened. No, it's fair enough It's not a despite being the main character. This was not a Luffy's centric story He was just him for very much of it and in the end he had to pull out something that could defeat this staggering power Yeah, and it it wasn't overly believable. I mean it wasn't believable at all The only reason it worked is because it then was a reaction to Usopp that's the only reason it worked. Yeah What was more believable was when they had the eventual team up at the end and they were slowly chipping away at Bullets gigantic form. Yes, but then as soon as it became one-on-one Luffy versus bullet The that I had little quite a few problems with just because of how strong they'd already made him Yeah, and and the whole like This means nothing to you But they they compared his strength to a man named Silver's Ray Lee who was the first mate of the pirate king I feel like you've said this before continue cuz I've heard of Silver's you've named him before I think actually And he he's a living legend of the world like if there was a a tiered power system He would be right at the top and you know Luffy would be somewhere down here So two-thirds down just so you know to put bullet on that level and still kind of have him in his physical prime Where is Ray Lee's an old man? Like there's a lot of ground for Luffy to cover. Yeah, and it's not satisfactorily done I mean essentially what happens is you know Luffy gets a bigger attack to defeat the bigger bad guy I mean it comes down to more of a slugfest than that, but yeah still and I'm I really enjoyed I enjoyed a couple of moments with Luffy where he got slammed down and May well have been bleeding out and may well have been dead almost dead And they pick him up and they start running and then all of a sudden he's alive and using his king king gun Is the first one and then the second one is where the hell did he get those bandages? The implication is that Chopper would have treated him, but it did happen Did happen very quickly All of a sudden oh, well that is some very snappy medical attention. Yeah, well chopper's the best All right, so what was next on your list of notos? Snails were my favorite snails were the best man snails just ring ring ring ring ring ring ring It's a snail so my wife is referring to Denden mushees Which is a wonderful experience because the moment someone on screen said just contact me via the snail I was like, oh right and I specifically said don't give me context. I don't want your context I want to dream Snails the Denden mushees were also heavily featured in this film like people were communicating with them all the time And there were visual Denden mushees as well the video transponder snails What I loved about those snails is that you could immediately see who was talking on the other end Because their face looked like yes of the character. They would that's that's what I loved it That is the charm of them. I want one. They have a whole bunch of them.  I don't see why not But yeah, the general idea is that they're shaped like whoever's speaking through them. Oh, I love it I love it so much. I think that is my new favorite device. I Just think they're fantastic. I mean, I was really what soon as I heard contact me via snail I was kind of expecting someone to like pick up a snail and put it to their ear and then just like have to deal with The slime coming off of their face like when they know Yeah, I know but I had that's where my brain We use the snail like a phone Yeah, yeah, so yeah, I love snails. They were great another thing. There was a lot of pulling out Yes, there was would you like to elaborate on what you're referring to? We're just gonna leave it that's I feel like it explains it So there was there was a lot of pulling They just like there was a whole five-minute segment where the entire point of it was we need to pull out It's time to pull out. We're pulling out pull out pull out. It's important. We need to pull out And that was the point. Yeah, that was the the segment where All of the Marines were evacuating the island because they were about to bombard themselves. Yes a bus to call that Busters Buster Buster call so that had much more of a primary role in the story than I thought it would just by seeing the trailer So Buster call is essentially one of the most dangerous things that could ever happen in the one-piece world Because it summons a fleet of ten marine battleships and they come with the purpose to destroy an entire island Okay, because it never happened. No the Buster call got called off in the end And it confused the hell out of me because I spent the entire time thinking oh Buster call That means that you know a load of Marines are gonna turn up and they really weren't that many and it was there Were a lot of Marines in this movie and they were very much Tertiary characters because we focused primarily on the pirates, but from the Marines you did see what did you think? What do you remember actually? That's probably a better question What do I remember of the Marines that I did see? Well, there were two Marines right up front as soon as we'd said Nobody can tell the Marines The Marines were already there. Cut to smoker into Shiggy dressed in pirate outfits. Cut to Marines Who were just enjoying themselves? Oh, they were undercover. Smoker does not enjoy himself He's not a man who derives enjoyment from anything. He smokes screens. He smokes two cigars at once at all times I saw that and I did wonder how he just has a very because he also liked to talk and never put his hand The physics of that I Didn't find the Marines particularly frightening I should have based on what you've just told me about Buster called like that should have been much more I should have I should have been more afraid, but I guess that's them also having their five seconds of this We can assume I think you would have felt more physically imposed if you understood Exactly who was there rather than the sheer amount of stuff that was there? Because there were two admirals out of three in this movie that were present and they are Extraordinarily powerful people one of them was the swordsman who came out of nowhere to fight Zora And the other one was yeah The guy who turned into light right at the end of the movie and who was kind of in command the entire thing Yeah, every time you know how I knew that I was missing some vital information Everyone in the audience went oh or just started applauding or what? There was a lot of people enjoyed this movie which is great They did it took them a while to get into it because we had the introduction Then a whole ton of very key people were introduced But the first time there was a massive massive cheer was a surprise moment to me And it was when Bartolomeo came on screen and he's he's not who I'd expect to have generated that first But from that moment on pretty much every renowned character that appeared got that applause or got that Moment who's Bartolomeo Bartolomeo is Essentially a Luffy fanboy. So you may have seen his ship in the movie. It's called the going Luffy Senpai Mm-hmm. I remember his enthusiasm. Yeah, I remember these fanboys. There were a lot of fan ships There was a unicorn one as well. Oh, that was Cavendish here So they are both members of the straw hat grand fleet Wait what they have a fleet. Yeah, like a non consensual fleet Luffy doesn't approve of it But they all when you said when you said non consensual I was gonna be like wait what and then I realized it was the other way It's not him abusing power. It's him not wanting power and being ignored Yeah, exactly. So essentially all of these captains came and offered him their services and he was just like I don't want it They're like we're gonna do it anyway. Hooray, but the other straw hats are absolutely fine with using this in this information Yeah, absolutely, right. Yeah Bartolomeo is so much more popular than I ever thought he was I think it's just because he is essentially the fans. All right, let's go through your notes. So let's keep going through what you've got panda man There were several panda man sightings possibly even panda men plural not at the same time not at the same time They were different they seem to be different than the art style They were different incarnations of panda man So panda man doesn't always appear as the same like muscular panda dude every time right? That's his established form There was a skinny one with a pink shirt. Yes And there was like the one that I've seen in in the books and there was another one that was just I only saw the head But I was like panda there were an awful lot of panda man sightings in this film In fact pretty much any time I'd say there was a giant crowd scene There was something to be looking at you wouldn't know what you were looking for But there were characters in this movie that have appeared all throughout that 91 volumes that were just like sprinkled in here And there in very odd places usually group scenes you say usually group scenes Yes, usually like it was a big pirate festival. I could well. I mean that's the point all the pirates turn up It's the point I do wish we had a bit more of the festival Disagree with that. I Funnily enough one of my notes says the first 20 minutes or so weren't the most interesting thing ever because the movie felt slow to start like I just I mean I what I wanted wasn't even necessarily more story But I wanted to spend more time on those moments like if you're gonna enjoy the festival I want to see more of you enjoying the festival I mean more of the festival like in film gold half of the movie was the straw hats arrive on Grand Tazora And they have fun in the casino and they do all sorts of crazy crap But all of the time at the festival was kind of covered in the montage of the opening And then it was like immediately into you know the rush for Roger's treasure. That's what I mean So I think we mean the same thing. Yeah, I think we're seeing it differently I agree with that and I because to me the movie felt very much like it just threw you into the deep end Immediately. Yes. It had a nice well through you up into the island and immediately. Yes on a knockup stream Which is the thing that happened. Yes in the series It's like every almost everything in this movie is a callback to something that's actually happened, right? Okay, so assuming that everything is a callback their hope was that everyone that turned up to see this movie has read the Entire thing. Yep read or watched or at least they have enough of a general knowledge to take enough from it look Why couldn't this movie Have been more like Serenity in Serenity Firefly was like what 8-10 episodes something like that like they didn't they didn't get renewed But all of the fans from that movie when they start from that series when they saw the movie They could connect with it and people that haven't seen the movie could still connect I actually saw Serenity before Firefly And you enjoyed Serenity enough to watch Firefly on the series. Yes But Serenity as big as it was compared to Firefly as a series. It was still a condensed story It was about that crew of people which is the whole stampede was not about you know one crew people I guess it was about Here is the entire span of one piece. I will take that that that that that that that that that that that that that that that that that that that that that that that that That gonna smush you together and it's gonna be fun They tried to take 20 years worth of world and put it into one movie 22 and no they didn't actually left out So so much. I mean yeah, they left out so so much but like every two minutes. There was an applause So there were times on every minute or so it just seemed like and you're here and you're here and you too There were bits of story those two minutes. I'm getting on average. There were bits of story. Yes, most of it It's very action-heavy. Yeah It was look it's exhausting like that's tiring. It's tiring after a while I agree tired of watching people punch other people. I enjoyed the Luffy punching a guy and getting and then bullet getting out of the way and the two guys punching each other I really enjoyed that one. Yeah, that was when Luffy punched kid, which is good fun Yeah, yeah, I don't know like I I feel like the scope of the movie was too large for what they wanted like what sorry What they were trying to do the length of the movie didn't cover it or What they tried to do was too big and ill-defined, which is a big call to make 22 years of fiction. I'm really sorry. That's not what I meant I enjoyed the movie. It was very ambitious like to take it back to the Infinity War comparison that film is worth three hours long Yeah, and it has a lot of action in it But it has its moments of break where it progresses a story and it really takes its time to build up to an eventual ending Yes, this didn't do that. This was Just under two hours. Yeah, it was short. I was expecting it to be longer than it was.  Yeah, my job is to tell a story and I really Find that the to be the most important thing So even in a movie that is designed to sum up, you know A whole world and give people into that world not summarise definitely not summarise It makes no intention to try and explain things to you. It's more you understand this world Here's a big what-if scenario Yeah I I feel like the scope of the what-if was too big then for someone No without that as a movie if you're judging it as a film I said this in my reviews. It's it has a lot of problems from a pure filmmaking standpoint Yeah, it's not a satisfying film, but it is to me a satisfying experience. Yeah, I mean I sat there happily I didn't fall asleep and But that's a big thing for me. I didn't fall asleep like I'm I work in theater I flew directly from Perth to Sydney then to Melbourne to see this movie I was working on like, I don't know four or five hours of sleep over 48 hours and I Stayed away. Like I that's I think that's the biggest praise I can give it really to be entirely honest with you is the fact that I'm still conscious You know what I'm like with movies. I know she's awful.  I'm also there That's true. You'd never get a break from it. I don't get a break All right, so what else did you take away from this the art style it took me a moment to click in But I really loved it. It's been so long since I've seen art that looks like it was entirely hand-drawn I don't know if it was hand-drawn and obviously bullet absolutely not nothing to do with him was hand-drawn nothing to do with his Powers his CGI devil fruit stuff. No, no, but I mean the second he powered up I will say that was not hand-drawn because of the lines too strong So what you're referring to with powering up would be like his burst of conquerors hockey which if you're not familiar with The series does look like he's just going Super Saiyan and then Luffy goes Super Saiyan in response. I mean Yes, we've already talked about Dragon Ball Z It's it's more complicated than that Not actually got one of the biggest cheers of the night I think when Luffy fought back with his own conquerors hockey the blue versus red bit Yeah, it gets depicted in different ways But to pick different art styles, but that was when I leaned over and said Yeah, you're actually you said that to me and I was like, you know what that's what it looks like to you Yes, yes Except it's not they don't power up when they do that. No, they just give each other deathly stares And they use their energy To push yeah Congress hockey is more like imposing your will on someone else So if I exude my will over you like that and if you're not strong enough you will crumble Which is why so many people just fainted in that moment. I understand It's sort of like how I'm the pack leader and when I see Basil the dog He goes and sits on his bed because I've imposed my will and that tells him that he has to go and submit Yes, actually why not? That's not bad. It's not a bad enough. I am Analogies speaking of the um Well, we weren't actually speaking of this at all But the other villain in the movie Buena Festa if you even remember him the Bon the good Festival man the festival the reason why the the Marines turned up at all the reason why anything happened in the reason why anything happened I I don't understand This is this is the point where I didn't understand why I don't I don't know why he bothered to do it I don't know why he was doing it at all. Yes. So I get his motivation. It's It's a bit of a stretch But basically his whole thing was that he organized parties and that he was known as the biggest Event organizer festival organizer. Yeah, but then he was overshadowed by Roger whose death started the great age of piracy, which he saw as the greatest event to have ever Happened in the world. So he wanted to top that. I Understand it as motivation. I think it's quite unique actually. I still don't like him I I think The movie could have done with either fleshing him out more or just less of him the fact that I Didn't understand his motivation at all tells me everything I He was I Don't know what to say about him like he just Seemed air like I didn't he didn't have a story to me He just kept turning up and being like I'm evil for no real reason Yeah, I'm gonna do this thing and I'm gonna do this thing and he was just trying to he spent most of the film either Sitting in his evil headquarters or standing overlooking the battle Yes happening. Yeah, and in fact, I think what could have been shown even more or what would have shown that shown his dislike of being overshadowed even more would have been What was green head girls name? You're referring to an Yes, and the girl who makes the image image illusion girl She If like if every time she took his microphone from him, he'd had more than a comical response I think I probably would have understood that motivation more Interesting, so you're confusing Buena Festa with the announcer. I think oh Yeah, Buena Festa was the Afro guy who organized the festival. You're thinking of I think his name was Donald moderate Just introducing all the people in the initial Section, okay. No, that's another two characters that look the same to me in my head You know what there were a lot of characters. I'll give you that I got confused, but that's okay Speaking of Anne actually we discussed her briefly afterwards as well And you I think lent over to me as soon as they explained her devil fruit powers the Bijou Bijou know me And you said well that's going to be important That's a plot point and I agreed completely and it wasn't really No, it was what it did and it took me a while to actually figure this out And we had to talk until I saw even actually talk about it. I know the answer. I gave to you is not the right one At the end, you know when the two like walls of flames come out to separate all the pirate ships from the marine ships So they were sent out by Sabo who you thought was Sanji Not by that point, but okay, and when that blast happened Did you notice that there were two figures standing there and then one of them eventually disappeared? No, I don't remember seeing that at all it was a brief moment but Essentially when those walls of flames happened you saw Sabo and you saw a standing there and so Ace is one of Luffy's brothers who is dead currently Okay, and ace then he's sorry and Sabo then ate ace's previous double fruit You just buy he has fire powers. You can eat someone else.  What happens? This is a piece of context I don't have without going into explaining too much of one piece once a devil fruit user dies That fruit gets reincarnated into the world, right?  Maybe that's another possibility, but I'm helping but to bring this back around Yes, yes, that was Anne's entire purpose. She generated that illusion of ace Sabo's request because Sabo went up to her and he was like can you make this man appear? But you didn't see who it was But why would why would they do that to give the obvious answer? The reason why they did it is because they wanted to put ace in the movie. Yeah, but he's dead. Thanks That's all I needed if you wanted to Constru it into a narrative reason. It's because Sabo wanted to maybe send a message to Luffy. Hey, dude, our bro's here Something like that. Yeah. Okay. Yeah, cool. I mean, it's okay They fit another character in with five seconds. They did and it once again It also got one of the biggest cheers of the night because a lot of people are race fans Oh, oh, we haven't talked about we haven't talked about oh, what's his name? But I know him because he's in the first four volumes buggy. Yes Yes, it was great seeing him animated. He was great Sorry if there are two characters other than the snails in the entire thing that I really loved It was Usopp and buggy buggy was fantastic buggy had a fully fleshed character. I understood all of his motivations I understood everything I understood how much he hated being called like lesser. I Understood everything about him and I loved him buggy is he's a fan favorite. He's actually Otis favorite character Which is why he keeps popping up in the series over and over again. He's just brilliant He's one of those people who fails upwards. Yeah, so he keeps finding himself in positions of more and more power Yeah, he looks like the cut the time. It's like he failed again promote him promote that man I think he was very necessary because like I said before this film is very action-heavy One piece as a product is not that focused on action It has a strong balance between that drama and comedy and buggy was apart from a few moments with Brooke I think one of the only real sources of decent comedy. Yes throughout the film. Yeah, I feel like Brooke didn't get enough I mean he farted that one time That was in the first 10 minutes. It was. I was really happy that it happened, but it didn't happen again I wanted more farting and I wanted him to talk more from his farts I know that that's contextually not actually what was happening But it seemed very much like he farted and then all of a sudden he left his own body Was farting around Looking at things and I wish I had a power that allowed me to fart and then pee around corners with it I mean I can see where you've constructed this thought from it was only the second time that it happened that I didn't that I realized it had nothing to do with the part and the part was just there Essentially Brooke has the power to have his soul leave his body so that he can look around for a bit He's a skeleton that makes sense So that's yeah, that's what you thought was a far cloud. Yes, and I was genuinely Slightly concerned when it came back in through his mouth But I was willing to accept it because one piece is weird. Yeah, so it's an interesting point though Most of the straw hats didn't get a lot of focus just because you couldn't do it Yeah, I think the primary three Luffy's or a Sanji they all got there their big actiony moments Who's up got his nice moment other than that everyone else was pretty neglected. Yeah Frankie in particular I think as well the character that you've got existed. Yeah looking at the badges Yeah, yeah, I mean he got them up to the top of the island He did and he had how he did it general Frankie came out very briefly as well, but you turn them into a penguin Yeah, he turned the thousand sunny into an emperor penguin model so it could fly despite the fact that I was about to say Penguins don't fly cool One piece is weird Your conclusion that I won't know it's my that's my like, you know in the same way as you just go This is D&D one piece is weird like it's the same. I get it I get that it's just this is this is a thing now like in this world Emperor penguins probably fly some penguins can or more importantly Frankie perceives that they can therefore they can Yeah, I think a lot of it's to do more with Frankie's imagination Which you know tells me a lot about his character as an imaginative guy. I like that. He's very fun I think you'll very much enjoy him when you get to experience him a bit more Maybe I should take one or two of these volumes with me on tour Finish it so quickly though, and then I'll need the next one. I won't have it You just post me one every week and I'll post for me. I'm hosting you anything. Just take a bunch of them Oh, yeah, but to conclude buggy great love buggy very essential for the movie Good highlight, especially I don't know if you picked this up But in like the final clash where the whole group of them are assaulting bullet. He accidentally gets caught up in it Yes, because of a devil fruit ability that you don't understand.  Yes. I saw him look very afraid And I was like, I don't know how you got here, but you're here now That's buggy that's his character and I appreciated that Yeah, I appreciated it because he was one of the few characters that did actually get a repeat if I were to summarize the entire movie and Cast it from just the important characters. I Would say you need Luffy to punch bullet. You need bullet because bullet I need bullet to be punched by Luffy. You need Usopp because he is the story It's a very paid-back film at the moment You need Buena Festa, but you only need him in so far as he had the idea You could trade him out for the other guy that I got confused with Don't know Donald moderate. You could theoretically you could combine those two make the one character Theoretically, I don't see why you couldn't make him bullet as well. Have it be his idea. Yeah, exactly I don't know why bullet existed there at all like it could have been like because everyone from what I understand all of the larger Characters work worked with the king the king question mark Pirate King Pirate King. Yes. Why the this is something that I really wish would have been expanded on because the idea that bullet was part of Roger's crew is actually Incredibly massive, but it sounded like someone also said oh, but buggy was part of that crew. Yes, he was part of Roger's crew He was which means they knew each other, but there was no no image of no reflect buggy recognized him at first He was like shit. He's here. Yeah, but didn't care Oh, he cared because he was shitting himself Yes, yes, he does oh But what I really wanted to know is his bullet seems very out of place for someone on the pirate King's crew from the Very little that we know of those people so does buggy I guess but I I just don't believe that he was part of that crew bullet that is but bullet had a series of flashbacks very short flashbacks Which suggests that he was a different person before some critical event So maybe he would have fit into the crew better if he'd been from what I gathered in the flashbacks after having only Seen this once he crafted a massacre on his island because of some sort of injustice Yeah, he then went on a rampage where he was stopped by Roger the first person he met who was stronger than him Yes, and from that bullet got excited about that challenge and then joined the crew that way somehow Yeah, and when Roger died he lost that and went back to his former self which makes sense So when buggy knew him he probably wasn't the same as what he is now or what he was before which means, you know Yes buggy could freak out, but it would make sense why he wouldn't freak out as much Yeah, it's hard to tell because obviously none of this is canon So it's very despite the really huge Implications that it does have like the log pose to Raftel and everything which was romanized as Laftel That's very interesting for us because it's always been spelt in the manga as Raftel Yeah, actually we haven't spoken about that at all the treasure the driving force of the film. Oh my god. I got so angry During that whole freaking thing. You know why I got angry Liam because I know Luffy is stretchy He could have shot himself to the top of it and we would not have had to deal with any of this crap Why did he wait? He's just like I'm going to run. Oh, I'm just going to keep running because he was having fun He's on an adventure. No, but then as soon as someone else gets it. He's like, oh wait. No, this is serious It just it annoyed me You know his lots of people and he also wasn't wearing his hat for the majority of the movie Yeah, he was he was just wearing another hat over it for the beginning part Like it's one of the only things I know about the character I want to see the damn hat his whole story in the first four volumes is predicated on that Yes, you need to read beyond that But the idea of the treasure just while we're on that I did really enjoy the moment and I knew it was gonna happen where Luffy just Smashed the eternal pose and went no, I don't want this thus ruining everything for everyone else as well Yeah, way to be killed at good dude.  I don't want to win I just want to make sure you don't win. No, no, no, it's not about that It's so he wants the adventure. Okay, and he doesn't want anything to potentially ruin the adventure So he's deliberately Extending the game like that time we played unicorn unstable unicorns Everyone became chaotic.  It's like, yeah It's drawing parallels to that and how you know, you can't just cheat to become the pirate king You need to find it yourself. Yeah, you have to you have to be The most moral pirate Maybe possibly he's trying to he's trying to show his own Brand of morals like there is a way to become the pirate king There is another way not to become the pirate king having the one piece doesn't make you a pirate king Getting there. It makes you the pie. He's after the journey. He's after the journey It's all about the journey not about, you know rushing to get there. All right So final thoughts for all of the pulling apart that I've done my Thoughts are that someone that knows that the story will enjoy it because if nothing else you see all of these characters that you only normally Would see in a book Animated and that that's a huge that's a huge thing for people as long as they don't you know suddenly have been like Hermione issue There's also no circumstance in the series where you ever see them all together. Yeah Yeah, at most you'd see a handful of them at a time Yeah, because you know the world keeps spinning everyone else is doing their own thing. Yeah, and While but that makes it problematic for me as well because if that's what you're doing then like you want to see everyone else's reaction to everyone else It's like, you know the awkward dinner party like I I just I Know that this just adds to cost of the movie cost of filmmaking and like there's a lot of Reasons why you wouldn't bother because you don't need to because obviously the fans love it anyway no matter what comes out They just soak it all up just to see reactions between people. There was no time for reactions between people Which was really interesting Sarah a lot of people I would say in the worst generation in particular who have particular vendettas against each other That just did not come across because there was no time for it Yeah, and that's that's something everyone has a very specific relationship with any of these other given characters And it was yeah, they just kind of got mushed together. They weren't there. There was no there was no There was no specificities for the movie I know that there was probably a heap of story specific things that happened But they were so loosely connected that even with you giving me all this context. I just find more holes You know what it is What it seems to me is it's kind of like a glorified fanfiction. Yes, someone has sat down They've gone I want all of these characters in my story and I'm going to make it happen Yes, that's exactly what it feels like, which was a lot of fun. It was very well done fan fiction Yes, beautifully animated. I mean it was technically official Fiction a fiction of one piece and the story was there like if there was a story I came out feeling like I'd learned something. It's not a representation of one piece is what I would say no It's it's really weird. I don't think I've any I've seen anything quite like it before in one piece But that is also what makes it an experience for me anyway because I've never seen anything like that before So it was a hell of a lot of fun and if you're a fan, you will have fun I guarantee it and if you're not a fan To the people that may or may not have actually, you know been taken along by their partners or you know in exchange for delicious goods I don't remember promising that delicious goods You will enjoy it and you but you'll enjoy it because the atmosphere around you the cult the actual culture of one piece is Phenomenal like it was normally I feel quite uncomfortable sitting in crowds of people that are passionate about things because it me too The the energy can quickly turn negative and in a group in a large group of people And if that energy turns negative, then you have a big problem on your hands And the only time it did that was when the cursor appeared on screen. Yes I mean like you that's why that was such an important moment because I was like, oh Okay, you guys got to fix this now. This is gonna be fixed now because there's gonna be a problem Like it's just it's a tiny cursor The the the important thing out of that is the energy on the whole for one piece is so Mild like normally a lot of people together high energy Usually like this sounds stupid, but like it could the energy can seem like really sharp and disjointed and like even though It's positive like we want this now. This is great. This has to be great the whole way through whereas for this It was like we are generally on a positive ride and we're generally enjoying it. It was like Going through it's a small world instead of like going on a huge roller coaster of energy in the room Yeah, and once again, I'll bring that back to the Luffy theory. It's about enjoying the adventure Yeah, and most people who are a one-piece fan are very much on board with that Yeah, well, they have to be or they wouldn't stay and I I appreciated that and so, you know what I'm gonna say Thank you audience. You made this comfortable and enjoyable for someone that doesn't normally know all particularly enjoy One piece like not that I dislike it. I just haven't found my enjoyment of it So thank you for that because that is the culture that you guys all bring together and that's a big thing That's my final thought The thought is Very good, I think I was a pretty decent summation and a nice compliment to everyone watching at the moment Yeah, very nicely sent and strategically done life. Thanks. I like to conclude Cleanly if you enjoyed this video and the content this channel produces in general then please do consider donating to the Grand Line review Patreon because the support of all of you amazing people is what continues to make this channel possible And if you'd like to see more videos like this, but applied applied to other anime and manga series Then please do check out my second channel new world review for all of your wider needs And if you'd like to join the fun at any time then please do head over to my discord server We're a wide array of shenanigan re takes place on a daily basis and finally Please do comment with your own thoughts on one piece stampede This has been the Grand Line review and I'll see you next time not him Hello and welcome to the Grand Line review your source for everything one piece today my wife I'm not one piece. I mean I'm one farm piece, but I'm not like Do we have to stop now? Hello and welcome to the Grand Line review


Hi, I'm Matthew Coast, head dating coach and founder of commitmentconnection.com. In this video, we're going to talk about how you can tell if a guy likes you. But before we do that, if you're struggling to attract a quality man into a committed lasting relationship, make sure you go to my website at commitmentconnection.com and take my quiz. So today's question comes from a woman in our community, and she's asking, how can you tell if a guy likes you? And so it's pretty important to tell if a guy likes you or not, because if you can't, you may end up thinking he doesn't like you when he does, or you may end up thinking that he doesn't like you, or he does like you when he doesn't. So here's a few tips on how to figure out if a guy is, he likes you or not. So the first one is that he'll keep looking at you. So guys like to look at women that they like, and they'll just keep looking at them, and they might turn away, but they'll typically start looking at them again unless they're really shy or they're so attracted to her that they just can't handle looking at her. The second one is that he'll stand close to you. So a lot of times guys will do this, even totally subconsciously, they'll walk over and just stand next to women that they like, and you'll see this happen at bars and clubs if you ever go to bars and clubs, which I don't.  Happens at the workplace with guys that like women at the workplace. They'll come and stand next to their desk or things like that. So if he comes and stands close to you, he probably likes you.    And so take it as a compliment and take it as him being attracted to you. If guys come over and just start talking to you about whatever, just assume that they're attracted to you. The next one is he'll want to get to know you more. So he'll be curious about who you are, what's going on in your life, what you're up to, what you do, what you read, what you spend your time doing. He'll just ask you questions about things that are going on in your life. The next one is he'll talk about, and this is kind of more once you're in an interaction with a guy, is he'll talk about the two of you in the future together doing something. Or he'll give hints at it. He'll talk about possibilities of things that the two of you could do. And sometimes guys do this to kind of gauge interest, the interest that a woman has in him. So he'll talk about doing something like if he finds out that you like something, he might talk about doing that thing that you like and see kind of what your interaction, what your response is to it and see if you're like, oh, yeah, that sounds like so much fun. You know, I'd love to go and do that. And if you say things like that, he might end up asking you out and asking you to go and do that. So that's something to remember. And the last one that I have here is that he'll seem really happy around you for no apparent reason. And guys do this all the time. A lot of times they'll smile. They'll just smile at you.  And if a guy just enjoys being around you, he's just happy when he's around you. It's a really good indication that he really likes you a lot. And so yeah, that's it for this video. If you want more information about how to attract a man into a committed lasting relationship or you want to find out what's stopping you from attracting a guy into that relationship, make sure you go to my website at commitmentconnection.com and take my quiz. I'm Matthew Coest and I'll speak with you again soon.


Thank you so much for joining us today. My name is Sandra and I work in Superoffice Norway as a senior consultant. We are here today to talk about the European B2B customer service report for 2023 and I'm lucky to have with me Björte and Fredrik. Thank you Sandra. I'm Fredrik Slander, CEO of Superoffice and I'm very eager to talk about the future of customer service. My name is Björte Lysanne, I work in a company called Customer Trends so we provide insight about customer service, customer experience to the public. I've been working in customer service my whole professional life. Exciting. Let's get started. So Fred, can you tell me a bit about this report? Why did Superoffice and Customer Trends decide to make this report? What is it that makes this unique? So at first I mean we saw that there is a gap in the market, not enough research has been done looking at customer service for B2B companies. And by chance, me and Björte came in touch. Björte representing Customer Trends with deep know-how into customer service and we at Superoffice have been working deeply with B2B companies for the last 30 years. So I thought it was a great match here. So I thought it makes sense and our partnership is then producing this report and that means that we can compare B2B and B2C data. Which is awesome to really see what's because B2C companies are often in the forefront of what's adapting new tech, new trends. So I think this can be very valuable for us. Absolutely. And I would like to say that we have been contacted by business to business executives, from service business to business executives for a number of years. They've been wanting insight about business to business customer services, but we haven't been able to do it because the Norwegian and Nordic markets are a little bit small. And yeah, it's all about funding and getting the resources to do the studies. We are very happy to have found Superoffice and that you were so motivated in doing this job together with us. I agree, this is exciting. So can you tell me a bit about how this report was conducted? Sure, sure. So we invited a selection of customers and contacts in our joint databases. So it's both customers but also those we simply have in our networks. So we wanted to have a good mix of companies representing a variety of industries. So in the report we have around 20 industries represented and more than 100 respondents. We wanted to focus on quality and not on quantity in this report. So the result is there for a quite extensive report, almost 30 pages where we go quite deep into many areas here. Yes, and we found the respondents all over Northern Europe and a very big thank you to everybody who has spent time and effort answering all our questions. So without the respondents there would be no report. So yeah, a big thank you to everybody who has spent time on the report so far. I fully agree. Thank you a lot. I mean, we also got response from CEOs, service directors, so a lot of busy people. So we deeply value their input in the report. Going to the next slide here. Yeah, so since this report it's just been launched, I was wondering if you could give us a bit of a sneak peek. What can we find inside of it? What sort of insights are there inside and what are we expected to learn from this? Sure. I mean, it's a quite in-depth report and there are tons of useful insights in the report. There's a few highlights I think it's worth for everyone to see and to get some kind of voice over too. So let's see what's in there. Looking at the key findings, I will just jump to the next picture here. So one of the big highlights is really a big disconnect. It's a disconnect between the main objectives for customer service teams and the main KPI. And I would like to compare this with, imagine if you're a sales manager or a sales rep and your objective is to sell, but your main KPI is not sales, it's something else. And in the case of customer service teams, we see that the main objective is customer satisfaction, but the main KPI is service level agreements. So that's a big one. I don't know, Bjarke, do you have any idea or unsure comment? Why do you believe this is the case? That's a very good question. So what we know from B2C is that what is most important for the customers that is to get their case sold. So what we call first call resolution or resolution rate. That is the most important and it's the most important driver for customer satisfaction and customer loyalty, which is like the ultimate goal and hanging on to the customers for as long as possible. But it's difficult to measure. It's much easier to just measure how fast you answer the phone. So maybe this is some kind of explanation. But there is a potential here. I truly believe that there is potential to take a broader look on the KPI. Not only look on the answers, speed, the rate, but to look on what is happening in the call and how satisfied are the customers with the call and how we use the case. It's also quite interesting to see that 16% on even measure customer satisfaction. And that's a quite big thing. I mean, at the same time, we see that the most popular way of measuring customer satisfaction as an example is by using email. So let's say the barrier for entry or to start doing it is not that high. You don't need any advanced tools or something. But I don't know, Björk, do you have any idea why this is the case? Or does this differ a lot from B2C company? Absolutely. It's a very big difference. So my hypothesis is that it's all about the how the dialogue with the customers. So a lot of companies, they have a contact person and other companies, of course, have a customer service team. So maybe we don't measure the satisfaction with a contact person the same way. It's a speculation. But to know why your customers are satisfied and how satisfied they are is extremely important in B2C. So one should imagine it's also very important for the B2B customer service after. So also here, a potential to improve, I think. Yeah, I agree. I mean, there is a I would really recommend everyone to start measuring customer satisfaction because it's so important, especially in times like this when you want to achieve earned growth, meaning I mean, you want to have happy customers recommending you staying longer, buying more services. Yeah. Less likely to shurn, extremely important. I mean, measuring it is so easy to get started. Also one thing, if you also if you have an ongoing survey, you can also get feedback back from customers that are maybe not happy that day or something went wrong in the interaction with customer service. So you have an opportunity to correct it and make the customer loyal and satisfied again. So without any kind of measurements, you're like left kept in the blind. So so yeah, strong recommendation for us from us to measure customer satisfaction on a regular basis. So I guess that this finding is really surprising to anyone. We all hope to get help from technology and the customer service is really no different from anyone else. And many teams actually looking forward to riding the wave of new tech to help satisfy customers. So hopefully this is actually a cost saving tactic. So that it replaces the manual processes with digitalization. So could you tell us a bit more about this? Sure. I mean, this graph really highlights that there are two clear reasons for why you should invest in tech or why people, I mean, companies really invest in tech. And I mean, one thing being saving resources, saving money. And that is linked directly to the sea level. I mean, that is, can we save cost, be more efficient? So that's a rational way of investing in tech. Often a way to quantify the impact you're, you know, to cover for the cost of buying or implementing new tech was very positive to see. I mean, that's a quite rational decision, but it's quite interesting to see that the majority, 59 percent is actually investing in tech to improve customer satisfaction and customer experience, which is amazing to see because this is investing in the future. As we mentioned in the last slide, that really, let's say, making sure that we keep customers happy so we can have them to stay longer to recommend more. So this is really about increasing revenue. So the one thing is saving cost, increasing revenue is actually the most important factor. So is this any comments to that? Yeah, it's a very, very interesting question. So we see that the new generation, the young, of course, the young professionals are much more accustomed to tech or new tech than maybe the older generation like me. So so so that development is maybe very natural. But to see that so many want to to invest to improve customer satisfaction is it's very it's interesting. It's it's it's thrilling. And I guess the battle about the future customers will be in that area where you provide solutions that can can enable the customers to be more efficient to to help themselves, maybe. Is this something that you believe is different in the B2C sector? Answers? What? Yeah, and I have I have data from from the Nordic markets and the trend to invest to improve customer satisfaction is even higher. Driven, of course, by the young generation who is who is yeah, linked to their phones in a way that my and my generation never have been so so putting self-solute service solutions into the to the to the smartphones is absolutely super important for B2C customer service organizations. Interesting, talking about new tech. When we looked at the B2B market and we couldn't really see a chat bot revolution. And a couple of years back, this was really hot topic. But we could see it. I mean, less than 20 percent of claim they will invest in a chat bot until 2025, almost 30 percent of already or will invest in a chat with a human person. And I mean, the remaining 50 percent may claim they will not invest in chat at all. And is this is this what should I say? Is it a huge difference as well from the B2C sector? Did this was a shocking result? Yeah, yeah, I think a little bit because so the biggest to know me right now, it's of course called chat the GPT. If you have a webinar or a course with chat the GPT in the in the headline, then it will be sold out in no time. So everybody is very curious. Everybody has tested it. And it's it's possible to like see the huge potential. But without enabling a written dialogue with with the customers or a channel for written interaction like like like chat, it's difficult to harvest the benefits. So my my my expectations was that this would be much higher. But as a small business consultant company person myself, I see that a lot of my suppliers don't offer that kind of solution. So so, yes, it's a big difference towards the B2C. Market maybe has something to do with the investments, the complexity, the the things you have to do to succeed with the chatbot. But yeah, I was surprised to see it. Could it be the case that I mean in the B2B world that the products or services that you sell is maybe more complex and more tailored solution that needs a human being to actually solve issues or maybe. And this is maybe talking about something we will talk about later. But but the chatbot interacts very nicely with web pages and we see and we will see later that the web pages are are important. So so it's a little bit. Yeah, already, you know, exactly announcing her. So yeah, so this is a channel that is actually growing in popularity. And it's not as trendy. We don't hear it that much about it in comparison. And it looks like the website is just becoming in a really important service channel for many European B2Bs. And why do you think that is? Is this a trend that it does seem to be quite far behind the B2C market? Why do you think that is the case? Hmm, I mean. Just an idea here or a reflection is that I mean, chatbots are usually just assistants and they can often be swapped for a search field on a website. And I mean, with ChatBT as well is actually on a web site with where you're where you're interacting with it. So perhaps there's an overlap here. And the answers you want to have is, I mean, the chatbot usually helps you navigate and points you to a website. And as search fields or search tech gets better, you can often get everything directly on the website. And also the website must also be able to support more with upsell offers could be upsell, cross-sell, more more licensees or additional products, services, etc. So that could be one thing. I don't know. Absolutely. Absolutely. And this is it really engaged me. So I will try to have a clear argument. So so we know from recent studies in the B2C market that 60 percent of the people of the customers calling the call center has been on the web page before they called. OK, but this means that the actual number of people that that has visited the web page is much higher because we must assume that a lot of them find what they need. So let's say let's say maybe 80, 90 percent. All private customers have been to the web page before they call the customer service. So I think this is a is a fundamental driver with especially the people between the 30 and 50s were busy with children and the time. I can't mess it has it in the region. So they are very busy. So if they if there is a possibility they can solve the issue themselves, they would like to do it. And where do you solve the case? Where do you find the information on the web page? So so I think this is very, very important is that essential part of what we call the customer journey. It's been very important in the private bit to see market for a long time. And now we just I believe that the B2B will just continue to invest in great websites. And I mean, as a marketer, I also see a need to invest in the web because it's not only the support channel is also often a revenue channel. So so having merging these two experiences and touch points makes a lot of sense. It's all right. So we already know that customer service is not an easy job. And it turns out it's actually getting even harder. And the survey did show that European B2Bs are really struggling to find suitable employees for the customer service teams and for the customer centres. Why is this a concern, do you think? So I mean, given the importance of customer service teams to improve customer satisfaction and strengthen customer relationships, it's clearly a headache if we don't have time that people care of this task. And I mean, I'm sure you have some ideas here, because I mean, you're really deep into the field of customer service and especially into B2Cs. I don't have any good answer here to why this is the case because this is clearly, let's say, what should I say, a role of the future. This is really an area where you can grow and provide a lot of value. You build relationships with customers. You need to, I mean, you're unable to solve tasks.  So why wouldn't everyone want to work as one? So my again, I'm a hypothesis but who is successful in customer service? It's an empathic, efficient, team-oriented, positive people. Yeah, and with those four criteria, everybody's sweating for these people. And you see in the Nordics, for instance, where the population is getting older and the health industry needs tens and hundreds of thousands of people. So we are all competing for the same talent. So I think that this is very easy for them to find new jobs. They are very demanded, they have very demanded skills. So I think this is something that every company, every business to the business contact center has to deal with in some way. Does this differ from the B2C as well? No, no, it's exactly the same. Exactly the same. Because I was actually during the lunch, having some reflections on this topic, if it could be the case that there were other needs. I mean, in B2C, there might be a high volume of tickets. It could be, I'm thinking about insurance bank, where you get a lot of frequency of the houses. You could maybe automate more things, while in B2B world, again, it could be more complex.  So you might need different kind of personalities, but I agree with your four criteria of people who are successful in customer service teams. So okay, what can companies do to overcome this? That's a very good question. But just a comment on what you said, because a lot of business to consumer contact centers has made big investments to get rid of that, like transactional tasks sold by webpages or chatbots. So they are left with the complex value creating interaction with the customer. So I think the work situation, business to business, business to consumer contact center is getting more and more similar. But what can you do? That's the big question. You can of course pay a little bit more. You can make the job more interesting, adding, of course, challenges and making sure that it's possible to grow inside the position. But something I'm very concerned about or it's deep to my heart is that you don't, you must make sure that the best people isn't placed in projects or in offices. You need to have the best project thrive and grow in interactions with the customer. So job design and hard work over time, I think that is the key here. So customer service is essential for building lasting relationship. I mean, that certainly comes as no surprise to us at Super Office, but it is really great to have it confirmed. And even especially when it comes to CEOs leading European B2B as well and how they also feel this way. So could you tell us a bit more about the results and what this actually means? Yeah, so this was one of the questions. And we could see that customer service leaders, they agree that customer service teams are essential in building a positive reputation about the company and building and maintaining long lasting customer relationships. So it's absolutely crucial to improve what we in the business world talk about lifetime value of customers essentially. So these teams are super important. They are also often the touch point that is most frequently used by the customers when getting in touch. I mean, they are so important in maintaining the relationship. And it's not everything we do agree on in Europe, but on this subject we are in total agreement. Customer service is very important for the businesses and in building lasting relationships with the customers. And in the study we could see that 60% claim that the customer service teams can positively impact sales and 20% even let their customer service teams to sell. So clearly a transition from cost center to a revenue center, which is also why it needs to get the right focus, attention and funding etc to be that kind of team. And well, I do feel like I've learned a lot. There's so much else as well, right? Yeah, I mean, there is a lot in the report and we only covered some highlights. I mean, in the report you can also find insights into what kind of software tools the B2B companies are using. I mean CRM, it's a robotic process automation, what channels customers are using the most and the least, predictions for the future up to 2025, what kind of team setups they have. So, and there's a lot. So you should really go download it at superoffice.com and feel free to also reach out to us at Superoffice or customer trends. Absolutely. Absolutely. Thank you so much for joining us today. Hopefully you learned a lot as well. Thank you. Bye bye.


My name is Lauren Lee at Seoul-based Transitional Justice Working Group. We specialize in human rights documentation and have successfully utilized UN human rights bodies for our advocacy work. In this video, I will walk you through how you can also do this. I'll be talking about the UN Working Group on Arbitrary Detention or the WGAD. This video is in part of an info series on how human rights documentors and activists can readily utilize the UN human rights mechanisms. We'll be discussing these questions. What is the WGAD and what can it do? How does the WGAD handle individual complaints about arbitrary detention? What can you get out of making a case submission to the WGAD? What are the things you can keep in mind when making a case submission to the WGAD? Do you need a lawyer to make a submission? The WGAD is a UN human rights body tasked to investigate cases of arbitrary deprivation of liberty. The WGAD considers the following five categories of deprivation of liberty to be arbitrary. Number one, when detention lacks any legal basis. Number two, when detention is the results of one's exercise of human rights such as the freedom of religion, expression, or assembly. Number three, when the right to a fair trial has been greatly violated. Number four, when asylum seekers, refugees, or migrants are subjected to prolonged administrative detention. And number five, when detention is the results of illegal discrimination based upon ethnicity, gender, political opinion, sexual orientation, and the like. The WGAD functions like a quasi court when handling individual complaints. It considers written submissions from victims and relevant governments and then issues opinions that read like court decisions. This sets it apart from other UN human rights experts. The WGAD's factual and legal findings enjoy considerable authority worldwide. Submissions to the WGAD must be in English, French, or Spanish, and must be accompanied by the consent of the victims or their family members. Once a petition has been submitted, the working group will decide if the case has merits. If a case is taken up for deliberation, the working group will send a letter with the summary of the case to the respective government and give it 60 to 90 days to respond in writing. If the government sends a response in time, the petitioner is given one more chance to respond in writing. Then the five members of the working group who meet three times a year will deliberate and adopt an opinion for the case based on the submissions from the petitioner and the government. After some final editing, the opinion is published on the WGAD's website. This means the whole process will take at least half a year and possibly even a year or two. So what is the point of making a case submission to the WGAD for human rights documenters and activists? If your case submission is successful and the working group issues an opinion, you can use it to present the factual and legal findings for the record. Name and shame the government at the UN. Raise the international awareness and pressure. Generate international and domestic media attention and induce better treatment for the detainee. The WGAD has a follow-up procedure to review the actions taken by the government on the case. All this could help in securing the release of a detainee. Furthermore, even a mere submission of a complaint to the WGAD can have some potential benefits. The case submission will remain a part of the UN record. The submission, newsworthy by itself, can attract media attention. The government can be put on notice that NGOs, the UN and other international actors are watching. The government's response could reveal useful information. And last but not least, bringing a case before the WGAD can provide a vindication to the victims and their loved ones, but it is important not to raise unrealistic expectations. Now here are some things to keep in mind when making a submission to the WGAD. The WGAD adopts on average around 90 opinions every year. This is not too bad, but given the vast number of case submissions from around the world, there is no guarantee that the WGAD will take up your case. The outcome will depend on the gravity, coherence and credibility of your case and the detailed but succinct organization of your petition. Moreover, even if the WGAD issues an opinion finding the detention arbitrary, there is no guarantee that the government will comply and the detainee will be released. The outcome here will depend on the legal and political considerations by the government. To answer the question at the beginning of this video, no, you don't need to be a lawyer to make use of the WGAD. The WGAD website provides a model questionnaire to be filled out and submitted by email, so you too can tap into the WGAD's case submission process. In the description below are links to more resources on how to make a submission. I hope this video was useful in understanding the WGAD process. If you decide to bring a case before the WGAD for your human rights documentation or advocacy work and have more questions, reach out to us at info at accessaccountability.org.


Okay, so this is Dave Vellante and we're live at Oracle Open World 2011. John Furrier, my colleague from Silicon Angle, is back. John, big day today, a lot of news around Apple, a lot of no news, right? A lot of news that there's no iPhone 5. Well, the big news with Apple is there's no iPhone 5, we got that. And Apple, obviously, we love Apple and everyone's been on the Apple bandwagon, greatly well-deserved. No Apple iPhone 5, that's the big news, but they did introduce the Apple 4S. The 4S is essentially kind of like an Apple iPhone 5, in my mind. It's got completely retooled features and retooled features from the ground up are dual antennas. That's very, very key because now that takes them beyond the AT&T. Even though that they had an iPhone for Verizon Wireless, it really wasn't optimized for, it was kind of a hack. And so that's been talking deep in the trenches in the industry. So now the new phone has two antennas, a GSM and a CDMA. So for the folks out there, that's essentially the protocol that they use for the carriers. So AT&T uses a proprietary signal and so does Verizon Wireless, among others. So that's essentially the two formats for wireless carriers for data. And the other thing is that I love about this product is absolutely no brainer that the 1080p video is phenomenal, phenomenal upgrade. And that's going to make things completely different, especially for the younger generation where they're going to have video. Obviously we broadcast on Justin TV and we know Justin Kahn and his team who launched a couple of new things besides the gaming channel, but they run in an amazing way. But they have a new app called Social Cam. So Justin.tv, go to get that app called Social Cam. And that's exactly what they do is they video, and I use it all the time, I'm a power user of that. And with video 1080p, I'm looking at the monitor right now, Social Cam on Justin TV. And this is the future. People know of a company called Instagram, which does photos and pictures and does a little Polaroid kind of thing. Social Cam is the same for video. And with the new iPhone 4S, this absolutely makes the camera and the video compelling. And you're going to see more and more of these video operations out there where consumers can just pop in videos. I was at the Stanford UCLA football game Saturday, popped out of Social Cam, did a little video clip, popped it up on Facebook and Twitter. I could use it as a drop box. I can send an email. And the bottom line is that within an instance of that publishing that, I had people ping me, hey, you're at the Stanford game. I'm in the next section over. So just democratization of the media is just phenomenal. Obviously, we're doing theCUBE here in-depth coverage. We can do that with things like with Justin TV and now with Social Cam. These cameras do that. So the 4S has 1080p video, 64 gigabyte SSD drive. They have 8 megapixel camera and iOS 5 and iCloud, their new cloud essentially will replace mobile me on October 12th. So that's the big announcement from Apple. That's fantastic news from Apple. On the Oracle side, the normal news is just more upgrades from Oracle and technology around here at Oracle Open World we're live. M&A activities hot. We saw this morning, Gluster was bought for $136 million by Red Hat. So again, the big story here in the industry is Apple. And here at Oracle is about open source. It's about big data. So it's really compelling. That's a picture of my beach walk. I was at the beach this last week in California. Blue skies, horses, fishing, to go stroll on the beach with my daughter on her field trip. That's the kind of user experience you get with the Social Cam apps. And you add the iPhone 4S. It's really compelling. That means that the iPhone 5 will be completely amazing, in my opinion. So expect to see that. Other than- So people want to know, should we buy the iPhone 4S? That's what people want to know. Or should they wait? I think- Should we buy an Android phone? Well, it kind of depends. I have an iPhone 4. I love it. The problem is I use it so much. I need a new one.  It's just good. I just use it all the time. I do business with it. I tweet with it. I'm online. And so the combined with the fact that the wear and tear of the iPhone 4, I've had it since its launch, I need a new one. And the features are compelling. The video in particular and the camera. Really take remarkable pictures. What's the price? How much? $600. Yeah, I won't drink as many beers this week. So, you know, save some cash. You know, but the most part- You'll make money on that, too. Yes, yeah, yeah, yeah. Exactly. You know, it costs some cash. It's $600. I mean, you can look at what these tablets are going for. I mean, it's just pricing netbooks and has priced the Air, Microsoft. I mean, the MacBook Air. I mean, you can get a MacBook Air for $900. So, you know, it's expensive, but it's worth it. So, some Oracle announcements today, like 8,000 of them just hit the inbox. I'll just go through some of them. Obviously a lot of keynote stuff going on. Oracle Previews Next Generation Oracle Application Development Framework Mobile. So, this is something we've been waiting for, John. At Sapphire, we heard a lot of CIOs and others talking about wanting to develop an application platform, an app store for the enterprise. We've been questioning where is Apple? Where is Oracle in mobile? We know where Apple is. And so, announcements today around that. Where is Oracle in mobile? Nowhere. I mean, that's the story for me at Oracle Open World is the fact that, you know, Oracle is nowhere with mobile. Their mobile pavilion has six non-players, no real presence, unlike SAP at their keynote. SAP had significant mobile announcements. They talked about in-memory analytics with HANA.  But, Oracle's clearly has work to do. And I think next year, you'll see major movement to Oracle on mobile. I mean, obviously, Oracle's mobile strategy is around Java. I mean, they own Java. But, you know, we're talking about previewing Next Generation Oracle Application Development Frameworks for mobile. I think you're right. I think it's a year away before we see any real problem. Well, I mean, you gave some really good analysis and insight around Oracle. For the folks who don't know Oracle, they're not like Apple in the sense they're pioneering anything. They're really fast followers. They wait for markets to be validated and then they come in and try to own them. And so I think that's exactly what's happening with Oracle with mobile. Mobile security is very weak. It's one of the hottest areas in development. Companies like Juniper Networks got mobile security. We heard from VMware talking about there. Just trying to shore up the security angle with virtualization. Cloud has got some security challenges in general. So, you know, here, I think you're going to see from Oracle them telegraphing their mobile strategy. And that is, they got to develop it. And there's really no products. I mean, yeah, they use the web, but for the most part, there's no real purpose-built, mobile Oracle solutions. Yeah, so a lot of discussion in Oracle Open World about Fusion Apps initiative that Oracle's not, it's purchased so many application companies over the years and there's an initiative going on to fuse those applications together. It's obviously a very complicated task. And there's some customer examples here that... The other thing, by the way, just go back to the Apple announcement. They have this Siri product, which we actually did an interview on at South by Southwest two years ago. Our first ever prototype cube. And we're going to go to that interview later today, but this is a really cool application that allows you to use voice activation to find stuff. Find that song that has certain words in it. Just really good voice activation. Again, one of the big things I liked about the Android phones was the fact that voice activation was a really big thing. So, that's a really cool feature for the iPhone 4S. Is it worth the price? Don't know. Other news here is that's being confirmed on the blogs right now that Microsoft did confirm the death of the Zoom player. Not a big success, but it is dead. The death of Zoom was not exaggerated. Zoom is dead. That's just another proof point that Apple killed Microsoft again. So, that's big news. Gloucester was bought by Red Hat for $136 million. Real telltale sign that the open source community is alive and well and big data and unstructured data is a big part of that and we'll be covering that on silkenangle.com. Go to silkenangle.com. You get all the news on the enterprise, cloud, mobile and social and we cover like a blanket. Silkenangle.tv is where we have all the videos, so. I just got an email across in my box. It's a EMC did a press release announcing that IDC announced that EMC is number one in Oracle.  No surprise, right? EMC is number one in storage. So, you would expect that in any workload that IDC cut because it's kind of how IDC does it, does the cut.  Why don't you forward that to Mark Hopkins? You can put it on the net. Yeah, I'll do that. Okay, so we've got our next guest.


What's going on guys, welcome back to the channel critical overload here system of Halloween ends in this video here today Not that the movie is out We can just like dive in and dissect so much about this movie now I honestly think there's more to talk about with this movie compared to Gibberish reborn which somehow was just so bad that I mean you could talk about how bad it was but You know, I just don't want to go down that rabbit hole Honestly, cuz I know I'm gonna do other videos on that topic. I just don't want to go down that rabbit hole Wholeheartedly just just yet But I do want to dive into again Halloween ends. That's what we're here for today. Talk about why Michael Myers might be Mistreated to a lot of people myself included in this movie and how they don't really do a great service to the character and Going back to my spoiler free review. There's a bit in there I said when you guys watch this a lot of people when watching this Wouldn't be surprised if while they see certain things in the movie related to Michael Myers They would then come to the conclusion the people who made this movie. They must really hate Michael Myers And if that's the case, why did they make this movie? Why are they making any Halloween movies now? Of course, I do not think that they legitimately hate Michael Myers But given how they depict him in this movie if somebody came up to me and said that they believe that after watching this movie that Everyone involved with the creative process hated Michael Myers Then I would believe I would believe where they're coming from or at least understand it I just don't think that that's what they I Don't think that's what the mentality was but the way he's depicted in this movie is quite Terrible I would say just just poor just all altogether poor There are bits in the movie where I guess you can say that the dialogue from Lori in Kills is kind of manifesting itself the more he kills the more he transcends which is why you see him very weak and decrepit and kind of just hiding away from society and You know my whole thing is We can we can have aspects of that be figurative But what I think there were moments in the movie where he was he did a kill to the cop He started like just like gyrating as if the kill was giving him some type of power Which it seemed to be doing it was manifesting something within him. It seemed like that's what I recall seeing I recall seeing him gyrate in some fashion after killing the cop the problem there is you know, you've already had this topic of going back to the basics and Playing with that is here. Isn't he you know, there's a supernatural edge to him The thing about that edge was that we never had something answered in the sense that We know something's off about this man, but he's still a mortal man There's something that is just not right that gives him that supernatural edge ends. I would say Incorrectly decides to depict that when we see him kill a cop as it again He's like gyrating as if the kill gives him some sort of new lease on life And I think that's a that's not something you should be depicting If you want to again play up the original aspect of what the character was for is he or isn't he because at that point I think you're all but confirming There's something not right about this individual. They are indeed completely supernatural and however They kind of eradicate that again by how the movie ends because he gets his throat slain We know he's thrown in them in the wood chipper so like seeing him depicted as this weak fragile individual at the Tours like this middle of the movie when Corey first enters the sewers That was unnecessary to me because there's a certain vibe of the character you should always preserve He should always be somebody who's intimidating somebody who's always able to strike fear in you a lot of viewers When you present the villain like this and then again at the very end Which is fine at that point because he's about to die But prior to that he just portrayed so Adequately and so out of shape in terms of just he doesn't have the same get-up-and-go and he's clearly a very old Individual who is not the same Michael Myers that you know and love And then on top of that we see him have a tussle with Corey over his mask And I'm like bro, we don't need to see you tussling over this mask That was the thing that I was saying is equivalent in to me In comparison to seeing him in Halloween 5 on his knees Behind the jail cell like only I guess they got me and you know just like kind of like fiddling with his hand his hands in some capacity Still with his mask on completely ridiculous sequins So seeing him tussling over the mask and seeing him be this this weak individual Thus only then to team up with Corey who for whatever reason he decides to let live Because he saw something within Corey something that everyone else saw they saw that evil within Corey Except Michael liked that evil and decide you say you know what hey you you can be my karate kid I'm gonna I'm gonna train you and I see what they're talking about that that movie the bodyguard or my bodyguard This is definitely something that that this was like the the whole idea of him teaming up with Corey It wasn't that It could not have been executed in some correct way they executed it poorly Corey seems to just have no fear of the shape and thus since he's the focus Since our focus is also going to be intertwined with Corey because we're gonna find him to be Interesting which he was he was a very compelling character. It's just he was introduced at the wrong portion of this saga I would say When he's showing no fear towards the person who had been the menacing villain in the past two movies That then to your audience would then lead to hey, we're in this character shoes for majority of the movie They're not scared of Michael Myers I'm not scared of Michael Myers and then having Michael Myers get basically manhandled I would say not I guess that's an over exaggeration But yes, I will say manhandled by Corey over his mask That was just kind of laughable to see Michael Myers was just portrayed way too weakly in this movie of course over time he starts to Seem to be the same Michael Myers you saw in the first two movies But I just think it's unnecessary to this to demonstrate or display the character in certain circumstances If you want to preserve The mystique of the character, so I don't need to see him struggling in the sewers I don't need to get an answer and see that when he kills He actually is transcending or gyrating as he was doing I don't need to see all of that and then on top of that have the movie end with him in a very vulnerable position Which is making it also kind of anti-climatic anyway because I have already seen him in a vulnerable Vulnerable position prior to this with a boy who we just met and You know it just was not it wasn't all that all that well Executed in terms of how they portrayed Michael Michael should be portrayed as a threat and he was not portrayed as a threat here And when I say not he was not portrayed as that I realized he did have a few kills He just wasn't again entirely somebody that I would say you should be intimidated by when your main focus Cory Cutting him doesn't seem to be too intimidated by him at all whatsoever to the point where he feels He has the gall to just walk straight into the sewer Take the man's mask off him like he no no flinching no nothing. He he did not take Michael seriously So why would I take him seriously? He's just a complete disservice to the character probably one of the worst portrayals of him in the saga one of not The so let me know just think about this down the comment section below if you haven't already of course make sure you subscribe Turn on post notifications that you never miss a video in the description. I will have links to all my social media accounts I am on Facebook Twitter and Instagram You should mention me there of course Let me know if there's any movies news or reviews you have me to cover in the future and with all that in mind guys I will see you in the next video


Hello everyone, Dylan Schumacher, Citadel Defense, and it's time for a follow-up review. So, this is the Ascend Messenger bag. I do have a full review of this on the channel. If you haven't seen it, I will try to link it in the description. However, this is not a review of the bag itself or to go through the features and stuff. Like I said, I have that video and I'll link it down below. This is a follow-up. I've had this bag for about four years. I bought it in 2018 and sometimes it's good to just kind of do a follow-up and check in on things. So, barring the one issue that I am gonna talk about in a minute. Overall, I wanna say I like the bag. I don't know if you're gonna be able to tell, but this thing still basically looks brand new. There's not really a lot of wear. I got some slight fraying up here on the handle. I don't even know if you were able to see that. And other than that, this thing still looks pretty good. And I used it pretty hard for about two-ish of those years. In there it got semi-retired. See, the bottom is still even pretty good. However, this gets mediocre, moderate use these days, not necessarily like everyday use like it used to for a while. So, it's still a great bag. I still love it. I would still recommend it. There is one thing though that happened to me. And the only reason I bring this up is because it happened twice. What happened is the buckle on, this thing has two buckles to connect to the bag. So I don't know if you were able to see this here, but here is the buckle. And that connects to the bag. Now the cool thing about this buckle is that you can completely detach it and remove it from the bag. Like, oh this is gonna be a pain to get back in later, isn't it? So, okay. So it easily clips on and off and removes. So that's what the buckle looks like when it works. Well, this has happened to me two times now. It was about a year ago, it hadn't happened, and then it just happened again yesterday. That buckle snapped. So as you can see here, that's where it broke. So this is the bottom piece, this is the top piece. Now the problem is of course, when that buckle snaps, you lose your entire shoulder strap. And now the only thing you'll have to carry the bag by is this handle. And if you don't really want to do that, well, you're kind of in trouble. And if you were out on a trip or you were somewhere else and that buckle snaps, well dang it, now you lose your shoulder strap. Now, I will say, one, it's pretty fixable, okay? So what I did with that buckle snap is I just ran a piece of paracord through the bag. I knotted it, figure eight knotted it, and then ran that paracord through the strap. So it's readily repairable. I mean even in the field, right? Like, if you're on a business trip or whatever and it snaps, if you can get some shoelace at a hardware store or paracord or whatever, like you can fix it and you can keep going. And it really, you know, if you have black on black, it really doesn't damage the look too much. So I don't think it's the biggest issue in that regard. It's annoying. I was very annoyed yesterday cause it just snaps, right? It's not like any give or bending, it just straight snaps and it's totally destroyed. And I wouldn't even bring it up except for it happened the last year in February and now it's February again this year and one year apart. Now to be fair, it might not be the same buckle that broke, right? Last time it could have been the one on this side that broke and now this time it's just the one on this side. I don't remember which side broke. So that is, you know, a point to take into consideration that could have just been the original buckle from four years ago.  However, I just want to mention it because it's a phenomenal bag otherwise. Love the bag, disappointed in how the buckle works. And I will say the other thing, I emailed First Tactical last year and asked them to replace the buckle because hey, you know, it just broke and they replaced it, they sent me out a new one. I just emailed them again this morning. I'm sure they're gonna send me out a new one again. So I have high confidence in them as a company and standing by their product. But I think probably for me going forward, I'm probably just gonna paracord these so that I don't have that issue again, right? Because again, it's super annoying when you're using the bag, you pick it up and it snaps and then it plummets to the earth and you're like, well, what just happened here? So that is the only kind of follow-up issue I would really note about this bag. Again, other than that, construction, durability, finish, holdup, all that stuff, done phenomenal. Looks like I said, still pretty much brand new and this is four years old. Right now, actually, I just checked this morning and these are actually on sale on First Hackville's website. They usually go for 100 bucks. They're going for 75 bucks right now. If you are at all interested in having a briefcase messenger bag type thing, I would highly, highly recommend you check this one out. I hope that's helpful. Do brave deeds and endure.