Hi, I'm Frances Uljana. This is the service design show and this is episode 195. Hey there brave change agent. Welcome back again to the service design show. The show where we invite the brightest minds in our field and uncover what's truly needed to design great services that resonate with people, push our businesses forward and honor our planet. I'm your host Marc Fontaine. Our guest today, Frances Uljana, needed to make a drastic course correction in her career. According to outside standards, Uljana was off to a flying start. She was being recognized for her achievements and won multiple awards in the process. But somewhere along the journey, Uljana learned the hard way that it's easy to get stuck in a job that fits your skillset, but where your heart isn't. A place where it's hard to motivate yourself to get up in the morning because you don't feel like you're making a meaningful difference to the people around you. Uljana managed to get unstuck and is in a much better place today. She's able to align the work that she does with her purpose in life. It's not being an easy path, but as you'll hear, it's absolutely worth it because the happier and healthier we are, the better we can serve the people around us. So I invited Uljana on the show to share with us what the most important steps are you can take to start working closer from your purpose, how you can make conscious career development a priority, even when your schedule is already filled up to the max and why we as service exam professionals are in the perfect spot to investigate our own needs.  So join me for this inspiring conversation with Uljana and I'll get you back at the end for the conversation for the closing reflections. Let the show begin. Welcome to the show, Frances. Hi Mark, thank you for having me. My pleasure. I'm really excited about the things we're going to chat about today. I think quite a lot of personal stories, but let's not jump to conclusions. Frances, for the people who haven't looked you up on LinkedIn, could you give us a brief introduction of what you do these days? Yeah, these days I work as the principal manager of design operations at an organization called Coforma and our main clientele is the government, the US government. So we work for veterans administration, we work for health and human services essentially to make the services that the government offers the people as easy to use, as intuitive as possible. And my job is to serve all of the designers and researchers in making sure that their job is as easy to do as possible. So at least on our side, the tools and resources that they have can empower them to do their best work. Nice. DesignOps is a space on which I'm very interested in. We are all who are listening to the service design show service design. The other question that I always ask is, do you recall the moment that you sort of first heard about the term? Yes, so I heard about the term when I started working as an experience director. So I started off in the industry 2001 as a traditional design. About 2018, I started working for a company that focused on enterprise software, design, consulting, and actually like delivery as well. And service design was the type of project everybody wanted to work on. And I had kind of the luck as somebody coming into UX and leading UX to get assigned a bunch of those projects. And so, or at least I considered them service design projects because we were doing essentially enterprise software design. And so that is the back end of every company, every business. And so making sure that the employees have the best ways to do their work. And so that's where I heard about the term. But I feel like in some capacities, I was doing it as a manager or as a leader in organizations and the design organization I was in. Nice. Thanks for sharing. Before we jump into the meat of our conversation, and we have a quick, well, I hope it's going to be quick, a lightning round. I have five questions for you, five sentences. And I'm going to invite you to finish. They might be challenging, they might be easy, but just try to go share the first thing that comes to your mind. All right. If I could meet a one historic figure, I would like to meet. Oh, easy. Jack Kerouac.  And just really when you talk about people that are able to just express in words very well anything. He's a huge influence on me growing up. Noted. And we'll add a link in the show notes to that. Second, next one is the best part of my day is when? Oh, the best part of my day. It doesn't happen all the time, but the best part of my day is whenever, and this is, this is 100% true is whenever I get a note that I made somebody's job easier. That's always the best part of my day. So yeah. Next one. A lesson that I've learned the hard way is? Going, actually getting into design ops and kind of changing careers from being, you know, a traditional like generalists being able to be somebody that could whip a logo up really quick, somebody who could help with the journey map or help to do some research. The hardest thing for me to learn was when you switch to design operations, your job isn't to do the job anymore. It's to facilitate the job. And so I think remembering that, you know, everybody has their own ways of working and in design operations, service design too, you're discovering how other people do things. And so it was really not hard in a, it was just a brand new way of thinking, you know, sometimes designers are in there to solve the problem. And like, whenever you transition to a role like design ops, you're not there to solve the problem. You're there to find out what the main problem is, and then support people in being able to solve the problem on their own. Because you can't be there all the time. So you're supposed to be putting the things in the place for people to solve the problems when they come about. So you're just trying to find out the roots so you can't do the job. So many questions already, but I'll hold on for a moment. We are at number four. And this is my greatest fear is death. Oh gosh, my greatest fear is that I won't affect change, I guess. All right, fifth and final one. And then you've made it over the finish line. Our world needs more purpose. Thank you for that segue into the next question. That was the lightning round. Thanks, Francis. So you and correct me if I'm wrong, you have a strong vision and believe that if we want to find fulfillment and joy in the things we do, we have to do work outside of the place where we think we should be doing our work. Is that correct? And can you tell us a bit more about that? Yeah, I think when we introduce ourselves to people, when we meet somebody and especially if it's like an industry meeting, we usually introduce ourselves with what we do. And this is my role. This is the place to work at. I think I did that earlier, but we don't often introduce ourselves by why we do it. And so I think that's where the real meat of the way that the world works really should be. We have a lot of people who feel like they're serving other people's purpose and that's just not really a way to sustain great outputs in a single person. And so I think whenever we look outside of ourselves and say, this is the reason why I do the things that I do, it helps us to really mature what it is that we do so that we can best serve other people. I don't know if that makes sense. We'll unpack this in every bit. So purpose and serving others. I'm, could you share with us how did you, how did this topic get on your radar? What was the journey that led you to this way of thinking doing being? Yeah, so whenever I was actually, so when I grew up in this, I grew up in the States and I have a sister who's like five years older than me. And we came over, we immigrated from the Philippines into Texas of all places. And my sister was like, my parents can't pay for college, so we're going to have to do a lot of service. But my mom was already doing a lot of volunteer work anyway. So I felt like that was just something that you did, that everybody volunteered somehow and my sister volunteered a lot because she was trying to get the scholarship. And so I've always had this kind of service-oriented mindset. I just thought that's how people did things. And so I've always kind of been in that the things that we do aren't really here just for us, right? And so I also, on the sidetrack as I was growing up, I really loved art. I really loved writing. I really loved music. And so there were, there are a couple of things that I read and a couple of inspirational pieces that led me to feel like there's something that we have to do as human beings is you have to leave something behind to inspire somebody. And so it all just kind of just, it just came to be as this way of thinking of like, you know, the things that we do are really here to improve where we're at. And so I think that's just, it helped frame everything for me as I was growing up from like the job that I did, you know, like picking design. I grew up as a, I guess, as an artist. I felt like I was going to be an artist. And then at some point in high school I was like, you know, I don't want people to pick something that I do because it's what they are supposed to do. I wanted people to kind of choose things on their own out of out of kind of like a different way of thinking. So like I was really inspired by magazine art, kind of advertising art, and I would pull ads off of the back of magazines that I really liked. And I put them up on my wall and if they were really creative.  And so when I was growing up, like early on, that was like a big deal, but it kind of grew as I've matured, where it wasn't a piece of art that I wanted to inspire somebody.  So I don't know if that makes sense. Yes. Yeah, it does. It does. And and so you were you had a surrounding a context where this was just almost the default behavior, right? Yeah. Yeah, you didn't it's what did you experience when you started like your professional career? How did this translate in the things that you were doing? Yeah. So, you know, I think when I started my professional career, I started in, you know, traditional graphic design. We did websites, we did posters and the company that I worked at, we we had a really, we had a really good relationship with, you know, the community. And so I was also then really dialed into serving the design community where I started working. And so I had a lot of opportunity to work on projects that kind of touched the community a bit. So I actually was able to get some feedback. And I don't I don't think a lot of people in design, especially starting out get the positive feedback that like really just makes it like, Oh, no, I did exactly I'm doing exactly what it is that I want to do. But I am the things that I think earlier I said, the biggest joys of my day or whenever people say, you know, you made my job easier, or another another one is like, this thing that you did affected me somehow. And so, you know, we create artifacts a lot, but we don't know how those artifacts like affect other people. And so I think the question was, when did I start discovering that like, the purpose and what I was doing is right. I mean, they're like these little moments that I had very like, a couple of them very early on, and I was very lucky to do it. One, at one point, I designed a poster. And I had hired somebody probably two years into me becoming a manager for the first time. And I designed a poster as an individual contributor. And it had gone out to the full design community. And totally forgot about it as a manager, I was in sitting in my office and this person that I had hired as an as our interactive art director this back in 2000s. So he was redoing the site for our company. And he saw one of the posters that I designed. And he said, he comes into my office. And he was like, Hey, did you design this poster?  And he told me that he had he had it up in his in his apartment all through college. And so, you know, I was still young, but I was like, Oh, I feel old. But also that's that's really cool. Because one of the reasons why I became a designer, instead of doing art was I wanted somebody to take something that I did and call it art, or, or basically take something that I did and say this inspires me. And there are a couple of times, like within the first 10 years of me working, that something like that happened. And so I think I'm very lucky for, for having had that confirmation of like why I do things, you know, kind of proven very early on, I think it takes a lot of time for anybody to actually have that like actual instance right in front of them. And so I feel very lucky that that happened. But I think, you know, I'm kind of one of those. If as you listen to this, I'm very like everything in the universe is supposed to happen.  And so for me, that was like, yeah, exactly. This is why you were doing what you're doing. So we're sitting here listening to this story. And you said you maybe have been lucky that some of these things happened along the way for you. Do you feel that there's a, can we accelerate this? Can we, can we increase the chance for serendipity? Can we like, well, we do not have clarity on our purpose at the moment. What can we do? I think one of the things, I mean, this is, this is a question that you would, you know, have clients come and basically be like, how do we, how do we touch people the way that we want, right? I think for us personally, I think we just treat ourselves like we would our clients, right? Like take a step back. This is a really perfect time of the year to do it, right? Where, where people are cold. They just need to stay inside, like do a services design project with yourself and basically investigate, you know, your canvas, right? Like why do you do the things that you do? And really hone in on it the same way that we would as we're serving our clients. This is, this is why I do what I do here with the instances where I have contact with people and where I can affect them. How does it, what are the two ways, two way communications for me to know whenever I'm doing things right and positively affecting other people? And then kind of when do I, you know, find those moments of clarity in my work? Or were, you know, when do I have those moments of clarity in just being and existing? And I think whenever you investigate yourself the same way that we would investigate and serve, you know, the organizations and the companies like that helps us really kind of ground ourselves and the decisions that we make in, you know, like a real definition of purpose, you know. You shared that applying our own methodology onto ourselves to find clarity and to reflect and to get those moments of clarity where you're seeing that you're, you're feeling that you're impacting the people around you, the communities around you. I'm curious if you could share a story where you had that experience where, and the thing that we're looking for is how do we know that this is the thing we should be pursuing? Okay. Yeah. So I actually, I actually have this, you know, I've told this story before, but it's not a story. Whenever I was growing up, I think, and I tie a lot of this, I guess, not necessarily to my upbringing, but to the experiences. And I think I feel like I've been able to experience these moments and kind of impress these moments on people because I notice them as I was, I was growing up like pretty impactfully. So when I was growing up, I found this tape on the playground. And so, I don't know, playground, this is a playground back in 19, in the 80s or 90s, right? And I found this tape and I picked it up. No one was around. So like I took it home with me and I played it. And it was De La Soul. And it was the me, myself and I, I think it was like a single, but I like basically played it over and over again. Because I was like, as a kid, you know, I think the thing that I'd listened to right before was WAM or Madonna. So it's very, you know, mainstream. And I heard De La Soul. And I remember, like just having this visceral reaction when I put it into the tape player, I was like, I've never heard anything like this before. This amazing. And really just kind of wanted more. And so my dad and I would go to the grocery store on Saturdays.  Fast forward. My dad got me a spin magazine subscription for my birthday. And on the back of spin magazine, there was an absolute vodka ad. And it was a different one every month, every issue. And so I started, you know, like I said earlier, I started tearing those ads off, and I would put them up on my wall.  My dad came in and he was like, well, you don't, you don't even have access to alcohol. And I was like, it's the art that and he was like, okay, I get it. Because he was a big supporter of me, loving art. And just kind of I, I collected these ads, like, religiously. And it was to the point where friends of mine and like people's parents would be like, hey, we found these ads that you would like. And then those kind of my personality. So my whole walls were papered with vodka ads and also like music posts, like music posters and everything. And I really just felt like this is, this is what I want to do is I want, I want somebody down in, you know, 20 years from now, 10 years from now to want to do that with the work that I do. Right. And then I learned about design, I learned about graphic design. And like, you know, that is a way to kind of do, I mean, that's what I was really astounding to is this graphic design, but it's also this message messaging, right. And there's this kind of, I also read on the road. And I also read this one book by Kandinsky, which is concerning the spiritual and art.  And like art is art or the things that we create have the potential of changing the worlds behind this. And so that all of that was kind of like swimming around. And then I read the fountain head and I was like, I want to create things that inspire people across space and time. And so just being young and having something that I made for work really affect other people. Like that, that just kind of, you know, kind of amazing to me that there's something that we can do in one space and it affects somebody positively somewhere else. And so as I kind of grew in my career, those experiences and those opportunities to do that became more and more what grounded me into like, you know, when you're doing traditional design, again, not a lot of people get that experience of being able to say, I did something and it positively affected somebody. But whenever you are in, you know, UX or service design or design ops, like you can see it like that. You can see the results of your work positively affecting people a lot quicker. That's interesting. As a service design community, we see that sometimes often it's really hard to see the tangible impact on the people around you. And that's one of the big struggles. It's hard to see if we're making progress, if it's if it's creating impact. I can imagine with art, like graphic art or music, daylight soul, like you can immediately see the visual impact. You mentioned within design ops that you do see the impact. And could you share with us, how do you see that? Because sometimes again, our work is so about systems, processes. It's hard to see how we're contributing. Yeah. So I mean, I think I've been I'm lucky because I work within an organization where you know, I work directly with like our designers, right? And I'm a team of one. We actually just now brought on a research ops specialist, but he's actually serving one of our clients. But I serve the full design team. And so, you know, when you first joined an organization that was brought in to stand it up, we didn't have design ops before. And we were right about to so I joined in 2022, the beginning of 2022, we were right about to scale. And so when I joined, we had about 26 designers now that were close to like 50 designers and researchers. And the company as a whole was maybe 50, 60 people when I started. Now we're close to, you know, 160. And so the scale of the design is really like, I've seen it go from we've got a smaller team and the tools and processes to, you know, we're right at that point where we are, I guess maybe like 18 years old, kind of not 18 years old. But like, last when I joined, we were maybe like a teenager, right? And now we're growing into an adult as a design organization in like an art and our maturity. And so I've had the luck of being able to kind of come in to the, you know, your first design ops listing tour, right? I interviewed every designer and researcher. I honed in on on the things that needed to be focused on first, right? Because it gives a team of one, you can't click, you know, you can't check everything and put them all on the roadmap.  And so I saw those small wins, like we're going to put in a learning and development system where, you know, people will make the request for learning and development, I will help facilitate those requests and actually, you know, being able to say, hey, you got approval on this conference, you're going to go and here's two other people. And then here's how y'all might learn together the channel, like really facilitate that to earlier this year. We put together, we kind of finalize our skills matrix. And so it's a general design skills matrix we're working on, the practice matrix is now, but when we put the skills matrix together, really formalized it, folks were actually able to say, here are the things that I need to work on specifically versus they're being kind of like, not not as defined ways and paths of improvement and career path thing. And so those things directly affect the designers and researchers, like whether it's like their career growth or a process that they're using or, you know, learning and development. And so design ops has allowed me to actually, you know, see exactly, you know, these these benefits. And as a manager before actually was, had the title of design ops, I was a, I was a manager or director was leading, you know, the design and organizations and a lot of people get into design ops because they're doing this like free work in these agencies before them to like, okay, this is skills pathing, this is process, you know, you have to put these things in the place. And so I got to see, like, these are the things that are positively affecting my team members or the or my art directors or my designers. And so it just becomes something you get like, a little addicted to because you're seeing how you're positively, not just affecting the product or what you're creating, but you're positively affecting the people. Even kind of grooming people to to take on the next role, right, like the more senior role, you get to see them be really satisfied in the work that they're doing and the growth that they're seeing. And so I think design ops has allowed me, whether I was doing it as a function or doing it as the role, like to see, you know, positive, the work that I did positively affecting the people that I worked with. Thank you for sharing that example. And listening to this, I'm curious, if you have a specific neck for recognizing positive impact around you, so maybe because of your background, you just know what to look for and see it. How do you feel about it? Are others just as easily able to recognize these wins? I think I'm able to recognize it. I mean, I can speak about it now. I've been in the industry for like 22 years and I can recognize looking back here are the things that brought me joy here are the things that like I thought brought me joy, but aren't actually what I like I feel like joy. And so it's a, you know, maybe, maybe it's a knack, but maybe, you know, people that are listening to this will hear, okay, these are the things that I'm chasing, but might not actually bring my fulfillment down the road. I think that there are things that I was probably chasing whenever I was just starting out in design that I thought were what I wanted. But now that like, you know, 22 years in, I'm like, no, these are the things that have brought me joy because now these are the things that they get to focus on. And so I think, I think I can, I think it can answer that question a little bit. I think, I think what brings us fulfillment involves as we grow in our career, right? Like before what brought me fulfillment were, you know, the, like the awards of like doing great design, right? But now I think now what fulfills me are those just those simple statements of people that I work with, like you made my job easier or actually in this, in my role now, what brings me joy is someone saying you made my job easier or somebody taking what I did and like referring to it. So it's not, I'm not even involved anymore. Like if somebody on Slack is like, where is this? And one of the other team members is like, here's five resources and those resources are something that I created, right? I'm not even getting the credit of helping that person anymore. It's like, you know, the the person that referred to him. I think, I think it's really, I think it gets it gets back to like that purpose, like I can identify it because I've already said this is this is the purpose that I've realized. And that and because of that, I can identify it. Great. I think if you haven't identified what your purpose is or are able to articulate it, it's harder to say, oh, here's the here's that match, because you you haven't identified with that first part of the matches. I think you mentioned something very profound and that is where you find fulfillment evolves. Makes sense. You sort of learn and gain experience. You get exposed to different things. Was there and you mentioned that the things you thought gave you fulfillment, maybe in the end, didn't I'm really curious about that as well, because maybe in a moment they did give you fulfillment, but now like it wouldn't be the same thing. So if you look like I'm trying to see where I'm heading with this question and probably is, is it about taking stock, whether or not you're still aligned with the things that bring you happiness and joy in your work and the things that you're doing? Yeah. Yeah, I think I think I think that's that that's definitely something that I've done probably every year around the same time, whether it's been my birthday, like it's whenever I'm like, really, because that's August.  But like really, I think it was learning some of these these ways to investigate, like, and this was through work, right? Like, Nintendo, I started I started teaching probably around 2007, 2008, and I was teaching like folks that were right about to graduate design school. And so I was teaching them like, okay, this is how to present yourself to new employers, right? This is how to interview this is how to get from, you know, design school to the real world. And so what I created for them to kind of help get them to this to the to the point where they're presenting themselves personal brand, right? It was a, you know, fill out a creative brief for yourself. It's like, these are the things that we do for our clients. But these are ways that you actually, in design, investigate what it is that you're trying to communicate. So essentially, this is me trying to communicate myself. And then as evolved in my career, you know, I went from traditional design to UX to design ops, right? I got the tools that I needed to help investigate the problems that I was solving. And I think the one thing that we're all we all forget is that like, the one person and the thing that we're responsible for is us. So why don't we take these tools that we use for our clients and use them on ourselves. And so I think that's kind of, I didn't just evolve my purpose, I evolved the tools that I had to investigate them. And I think that's where we as, as folks in, in the fields that we're at in this kind of specialized way of investigating things is, you know, we have, we have the tools that we can, that we need to be able to find this in ourselves, right? And so I think whenever you're able to do that, then again, you're better, you're better able to kind of steer where you need to go. And whenever that, that place and where you are and where you should be match like the better work that you do. So let's imagine that we adopt this approach. And I think it's a great approach to do that at least once a year. What have you found, what have been the most helpful tools, methods, frameworks, models to do this investigation? So there is, I've actually like taken just those like, mirror templates, there's the business model canvas, right? Doing that and translating all of those questions to face yourself, right? Like here are the questions that I'm going to ask myself. Like what are, you know, what are my journey milestones? When have I been, what have I been the most satisfied? What is my North Star? Like the things to investigate that and to say like, these are the, these are my values, this is my mission, and it's my purpose, inside of work, but also outside of work. Like these are the reasons why I do the things that I do. Anything that we would prescribe like, I think we can, we can be like, okay, here are the things that are difficult for me or my client to answer. And then you kind of like tailor the discovery workshops towards being kind of the, the things people are able to answer or things they haven't been able to answer and like the kind of path you want to take them through discovery. I think you kind of find those, you facilitate those exercises on your own. And then you just kind of do it. And I'm amazed that something like a business model canvas, I would be very curious to try it out on myself to see what happens. Any other tips, recommendations, things that we can try? I think, you know, if folks are good at like, okay, so if people do, if people journal or if people like take a look at, you know, there's a couple of apps where you can kind of record yourself talking about like, you know, if you could, you could basically, this is one of the things that I've been working on for the last year is I've started transcribing my, my writings, the things that I pick up at conferences or things that like I'm taking notes. So I've been transcribing my notes and I'm starting to do an affinity diagram with all of them and see if there are like themes that come up. And so it's this, this constant like, constantly taking like a look back, it's basically doing, doing a diary study with yourself was just like going through and finding those things that pop up completely like repeatedly. So like, if you're not, if you're not wanting to do like a full excavation, right, like going back and seeing what it is that you wrote about is always a really good tool, because you wrote about your basically, you're, again, like using the tools that we use for, for studying people on processes, right? Like you, you just kind of do that.  I do journal for over a decade now. And that gives you the raw material to reflect like, once quarter, once a year. That's maybe the hardest thing that people get stuck trying to do these exercises that you sort of have to grab it out of thin air do it on intuition. And I don't know if you even journal once every week on Friday and write down what are the things that I'm proud of this week or what, what would I like to do again, stuff like that, a few of those questions, that will give you quite a lot of material over a year or time on where you find fulfillment, right? Yeah. Is there, now looking back on your 22 year career, what kind, what piece of advice would you give in a younger Francis who was just starting out with her career with the knowledge that you have today? Man, I don't know if I'd have the same answer like two years ago, because like right now I feel like, like I'm at a really great place career wise, because I've had all this time to kind of really think about it. And so like my answer today would be like, just keep going, experience the things that you need to experience and like write it down. Like, I mean, I think that was one of the things that I've done that's helped me out quite a bit was like I wrote, was always writing down like experiences. And so I think, you know, keep writing things down, invest, like investigate, like always take a, take a look back at how the things that you're doing are affecting you, right? Because I think we always, I think maybe some people don't, you know, some people are, I don't know if the word is like you're doing what you think you're supposed to be doing, because this is just, this is an accept, this is an accept, but really investigating whether or not you're happy with it, right? I think a lot of, I think some of the damage that has been done is because people weren't necessarily happy with what it was that they were working on. And that is a luxury to say, like, are you really happy with this? But like, is it, is it serving you? And is it serving other people the way that you want to leave impact-wise? Right? I think, and again, I might be one of those people that's also just like, because I identify, oh, purpose, I'm fulfilled and like also luck and like these things that I'm very, I think certain about are a lot of, it's through a lot of reflection. And I think, I think more people could do that. And it would be, especially in this industry, right? Like, folks that are in, in this line of work, I feel already have that kind of way of thinking, like serving others or kind of bringing, making things better, which I thought in design before, people who are designers or problem solvers, but not everybody is. But I think whenever you get into this part of the industry, you are, you are trying to solve problems. And so I think I've trailed off there. Well, the advice you've given, you would have given yourself. And what we're hearing is reflect more often and see if you're still in line and check in with yourself. Yeah. I mean, yeah, that's what you would, that's how we would talk to our, you know, our clients and the organizations that we serve as it is always self-reflection, you're never done, right?  But some people actually don't think that way. So we're sort of getting close to the wrap up. And you mentioned that you started a side project. I'm not sure if you want to share something about that or maybe how we can contribute or help. Yeah. So I actually started this project. And I've had on the kind of a little bit backward nerve. I've kind of just on the side for fun, you know, put this, this site together. It was right, right at the, during the first year of the pandemic. And I think I actually created this around August of, I think, 2020. And essentially, I was, I see a lot of like, I see a lot of inspirational, like, some things out there that people are like, here's another webinar about how to do XYZ for your job, or here's another webinar about, and this is another way to do these things about your job really well. And I was just thinking that people needed some more just inspiration of like what brings people joy in their work. So like, designers, like, why do you do the things that you do? So basically what I was talking about. But I started this site called Sundays, period, cool. So it's like Sunday school. Because one of the things that I think really drive me is, is community, right? And like, kind of what I was talking about before is like, I've always been inspired by, I've recognized inspiration whenever I see it, and whenever it affects me positively. And so I remember, you know, like going to Sunday school, there's like a story that I would hear, and it would bring me kind of guidance for that week, right? And one of the other things associated with like Sunday school, and like kind of the way that I recognize inspiration is I also recognize gratitude. And so I felt like, you know, one of the things that might help bring inspiration to other people was just to kind of be, to create a site where people just share their thanks, like here's somebody who affected my design career, made me go this way or whatnot, or here's somebody who told me some advice and it really affected me, or this is somebody that encouraged or championed me. And so I put a project together that's basically like, just a site for people to share their thanks to somebody or something, like it doesn't have to be somebody that's alive now, or it could be some, you know, I could be, I could write a letter to De La Soul and say, you know, thank you so much for your song. But, you know, this is the time of year that people, you know, I can either be very thankful or they need to remember those things that that bring them gratitude. And so I have a site where hopefully people will feel like they might want to thank somebody and send a letter in the person that they are thinking may or may not see it. But it's really for the person that's writing the letter that that it really brings something to and then it might affect somebody outside across time and space. So if people would be willing to send a letter of thanks to somebody, something, I'll send you the link, but it's Sunday's period cool backslash praise. And so hopefully it allows me to be a platform for other people to share, you know, some their joy and energy and really kind of can keep radiating that purpose into the universe and hopefully affect other people positively. Awesome. And the link will definitely be in the show notes. And this is I wanted to end on a very practical note like what can people do, but this is the practical thing you can do. Take a moment to express gratitude to express praise. And those will probably also be very good signals about what's important to you in your life, whether you want to be. So, yeah, great initiative. And I hope many of our listeners will will participate. Francis, I want to thank you for sharing your journey and sharing so many personal details about where you are today and what you would like to pass on to everybody who's listening and who's working hard in this community. It's been inspiring to listen to. So once again, thank you for coming on. Thank you for having me as we start to wrap up and look back on the conversation and want to leave you with some of my personal reflections. What I'm going to take away from this chat with Eliana is that getting closer to our purpose in a healthy and sustainable way should be a matter of many tiny course corrections, as opposed to letting ourselves run into a career cliff and having to start all over from scratch again. The basis for these tiny course corrections is the conversations that we're having with ourselves each and every day. And the best part is that we already have all the necessary conversation tools. We use them every day in the work we do. So let's start to apply them on to ourselves. Because as Eliana said, the happier and healthier we are, the better we can serve the people around us. If you've enjoyed today's conversation, please do me one big favor. Click that like button below the video if you haven't done so already. Not to feed the YouTube algorithm, but rather to let me know whether or not you enjoy exploring topics like this. Finally, before we part ways, please take a moment to reflect and celebrate it by joining us today. You've directed your attention towards learning and growing as a professional. So from everyone that you're going to impact through your work, thank you for taking the time and making the commitment. My name is Marc Montaigne and look forward to having you with us again for a new conversation on the service design shop. Take care and see you soon.


Welcome to Psychic Medium, Tony Green. I am Tony Green, the Psychic Medium. If you're new here, thank you for joining us. If you're returning, thank you for returning. Okay, so for those of you who are new and returning, a quick layout of the show. During the show, I will take callers. If you'd like to call in and ask a question, the call in number is<PHONE_NUMBER>. I also take questions on YouTube chat. So if you are watching the show live on YouTube, you can put a question in the chat and I'll be happy to get to that question also. Please be patient whether you are calling in or in the chat. I do the best I can to get to everybody in the hour's time, which is the amount of time of the show for TV. This show does air on WSES, all of their streaming channels, all of their channels. By the way, I'm up for awards on WSES, which just makes me giggle because it does. Who would have thought, right? Not me, although I have won awards with them previously. But I mean, I never thought I would be on TV doing this, maybe like a wanted with a reward. I'm kidding, I'm kidding. I hope you're laughing. I fancy myself a little funny, so please go with it. And then I also air on Rude Rangers TV, all of their streaming channel podcasts and radio stations, and then all of the podcast stations that I put the show on. So if you would like to watch the show live, it is every Monday at noon central and every Wednesday at 7pm central. Prior to taking calls, which I will get to or answering questions in the live stream, I do a little something called names and songs. And what that is is I just I say names that I hear, this could be your name, it could be your loved one on the other side's name, or it could be the name of your horse, your dog, whatever the name is, that's it. When I say the songs, it could be a song they loved you loved or reminds you of them or answers a question to a problem you have been having or helps you on your path in some way. Genevieve, I'm sorry. I was doing songs in the chat earlier and I was getting this song and I could not get it. So I finally got it.  And I could not it took me so long to get the words to like I could hear the song but like off in a distance. Please don't make me go on beat with that. Please don't try to make me sing it because yeah, it took me so long just to get that. Okay, the next I'm going to do names now. Oh, it's one she loves. Makes sense. It makes sense. Okay. And then I did sales song and Rebecca song and Moe, I didn't get to you because you just checked in. So Moe, I'm going to give you a song quick. Wait, Moe actually says I'm struggling in my relationship. Can I please get some guidance from spirit about what I can do right now? Love yourself. That's the first thing I heard. I know it sounds cliche. We always want to go to the other person and fix it. We always want to come up with a solution. Sometimes the solution is just to get back into ourself and love ourselves. Now, having said that, that is not what when I have better relationships in the past, that is not what I have done. I have like been all over the place. Moe, another way for me to say this or explain it is sometimes people when we get in a relationship, we put a lot of focus and time and energy into the other person and trying to make sure everything goes so good and so right. And I've been that person. We've all been that person that we forget about ourselves and they're asking you to let go of the relationship for a moment because it's time for you to refocus on you and your goals and not let it go like we're broken up. That's it. But just to take all of your thoughts in your mind, take some paper and pen, not computer, not phone, paper and pen. Have them every place. I can pull out like 20 papers and notebooks that are always around me. I think I have another pen. I have a big Sharpie marker, paper and pen, and start writing make like a like a in sections, in sections, all the things that be prior to the relationship you wanted to accomplish, things you were working on, things you have kind of put in the back and start working on them again. Okay. And then Moe, you're supposed to start writing. I do believe there's a book in you. And I believe this is going to be quite, this book has quite a bit of potential. By the way, Sal is your book out. This book, I believe it is. This book has quite a bit of potential. I believe it is going to be quite an extraordinary book, whatever this book is about. Okay. I didn't even, I, okay, so now I'm going to do names because it's really important to me that I do the names and the songs in the beginning because those who don't get questions, who, who can't call in, who can't watch live, I might, or those who are listening and or watching, I may say the name of a loved one or your name from a loved one. So Katarina and you know what, you know what I just heard? This could be, this is two, two different things. Okay. Their name could be cat. There is not, there's somebody with the name Katarina out there. Okay. There is. And that is for someone. Then I'm also hearing Katarina Island. So if there was someone that lived on or you went to with or wanted to or Katarina Island meant something that is also a confirmation your loved one is here. That's what these are. Confirmations, your loved ones are around you. The next name is again, Joshua. There's always Joshua's around, aren't there? Always. Lindsay Lila. Okay. This is going to sound weird, but I'm just going to say it. Somebody loved who loved linguine with clams, either you or them, linguine with clams in the white wine sauce. Oh my gosh. I want that recipe. That's all I'm saying. Okay. Then the next name is Michelle, which comes through every single week, but there's a lot of Michelle's out there. So it could be, and if I say a name and somebody claims it, it could be for more than 1%. Okay. It could be for like 10 people, 20 people. Okay. Cause there is a lot of people here. The next name I'm hearing is Wilbert. I love that name, but they may have called him Bert or Willie, depending on who he was hanging with, Wilbert or Will. Okay. The next name is Jermaine. Jermaine. I could be G-E-R-M. Maybe the G isn't pronounced like a G. Maybe it's Germaine or Hermaine. I don't know. You're going to know. You're going to know if that's your name, if that's for you. The next name is Romero. Oh my gosh. I can never roll my tongue. That just came right out. Romero. That's why. Okay. The next name is Julia, but like Julia, like French Julia. But if it's not, and it's yours, take it, take it. The next name is Pop. Ah, Pop. The next name is Gilbert. Okay. And the name Daniel, and then they're singing that song, Daniel, my friend, you are, or Daniel, my brother, you are, so whatever it is, but Daniel, okay. And that is one of the songs. To my names, guys, only two more. Give me, give me what you got. Um, Tanisha. And then it's, it's a place, I think it's a place. It's not a name, Liverpool, Liverpool. Okay. And then I hear Warsaw, Warsaw, which is very difficult for my mouth to pronounce. And there's that. Okay. Now we're going to go to songs. And again, the song can be the answer to a question, just a confirmation. Whatever the song is for you, it's okay. Okay. The first song that I'm hearing is, well, actually, they're not giving me a song because somebody is using the statement and giving me this statement in an instant. And I know there's, there's a, there might be a song that starts in an instant. I don't think those are the words for some reason. But in an instant, your life can change, believe, it can change for the better. Okay. I know where this is going to go. Okay. We might not do songs today because we're going to do some, um, we're going to do some channeling and some, um, you know, on this show, I often talk about how relationships should also be looked at as businesses, right?  Okay. So if you are a business, this is where they were giving me this all morning. As a matter of fact, and I wasn't sure they were going to, um, have it on the show, but apparently, excuse me, apparently they are. So I often talk about that.  Today, we're going to take that to a bigger scope.  You need to be so strong in your vision for your business and who you are and where you're going and what you want. And sometimes somebody comes into your life and they might take you off the track of your business and you end up on the track of their business or taking care of them or whatever it is. And if that's the case and you have a purpose here and you want to accomplish your purpose, destiny will step in and start to separate the two of you. Now, the most successful coupleings that I have seen in some cases are those that are so strong in their purpose and their business. Now, your purpose may be to take care of the man you're with. And there's nothing wrong with that. There is absolutely nothing wrong with that. That can be your business, okay? Because maybe he is a very high powered, very successful or a very hard working man that needs somebody to take care of him. However, if that is not your purpose and you're with somebody who is not that type of person who might be taking advantage or whatever it is, but you have your own purpose, your own business, and you're going off track, you will be redirected and given the opportunity to stay in alignment with your business in a way that allows you to create what you came here to create, okay? So, if you are, no matter what you're doing, you have the potential to create many streams to your business being your person, you're not necessarily or in whole an actual business, but your career, your finances, whatever it is.  You are rooted in the ground and each branch is an area of your business.  And your job is from the roots up to nurture each of these branches. Now, if something comes in or someone comes in that takes you off of track of your personal tree, your branches, whatever you want to call it may step in and help you get back on track with that. Now, in your, I want to talk for a moment about your business being your work and your actual business and how we're still kind of at the beginning of the year, how you can expand that because everything on this planet or this plane is about expansion and we are supposed to always be looking for ways to expand, expand our work, expand our career, expand our ideas, which when we do that brings us more finances. So, we always say I want more money, I need more money. We have to find expansion within that branch that is our work branch and we can create a whole another branch like if we have a job we can create or we may have another branch, excuse me, that is a whole entrepreneur branch and all of us, each and every one of us has the ability to be an entrepreneur with or without partners in whatever it is we do or the skills or gifts that we have. Even if you're, let's say, a secretary or an office admin person, you can start a business where you contract office admin work or secretarial work or whatever it is and then you can eventually bring on people that you contract out also. There is no such thing as a person who cannot do that.  If you're a waitress, you can start a business that contracts waitresses for different restaurants when they don't have enough people. They don't want to hire this person on, but they can bring them on for a night if somebody calls and said, that's a great business idea. Oh my gosh, that's pay attention folks because there are going to be some golden nuggets dropped here in this. That is a freaking great business idea. All you have to do is have waitresses that have worked different types of environments and are willing if they don't have something to do to be on call for that night and go into five-star, two-star, one-star, maybe not the waffle house so much, but other places where they can waitress. Another one is have guest bartenders. Bartenders that can do all those drinky tricks would make phenomenal drinks and flip bottles without breaking them. I can barely carry a bottle without breaking it and have them contract them to go into bars and do guest bartending. I mean, there's just a couple of examples of how you can create another branch or open up your entrepreneur branch with what you might already do and have seeing a limit on it. If no matter what you do, if you've mastered it, the next step is to bring people on, teach them and then contract them out. Have them be then doing it and there's more than enough because the more people you have, the more business you will get. I've seen it so many times. I don't care what you do for a living. It is doable. Okay. All right. I'm going to start taking... Okay, I was going to start to take out colors, but they want me to say one more thing.  It's time to hold people accountable, not in a way of telling them, but to treat you to be with you the way you would want them to be. If you owned a Bentley, who would you borrow it to? Who would you let drive in it with you? You're the Bentley.  No, you wouldn't. So don't let people do that with you. Okay. So treat yourself in the way that you would treat your physical items that you cherish or if you had a physical item that you cherished. And don't let anybody cross that line. Now once you make the line in your mind, 99% of people are not going to cross it because people read energy or feel energy.  I'm going to test and see if you're really on your boundaries. And then you just say, excuse me, that's very disrespectful or don't do that again. You don't have to make a big thing saying my favorite way of saying it is, how did you mean that? And then I watch them kind of backpedal and say, make up a new meaning for it. How did you mean that? Interesting. Why would you think that? Why would you say that? Who taught you that was okay? Who taught you that was okay? Did your mama teach you that was okay? Was it your daddy? Who taught you it was okay? Okay. Just wondering. Don't get upset with me. You're the one who said it. Who taught you it was okay? Okay. That's it. That's all I have on that. We're going to go to callers and questions though. So please be patient. We're going to get into it. Here we go. 310, what's your name and where are you calling from? Yes. Hi. My name is Susan and I'm calling from Florida. Hey Susan, how are you? Fine. Thank you. Susan, I'm going to be doing a show, an event, a live event in Florida on February 2nd in Daytona. Thank you for reminding me, everybody. February 2nd, Daytona, Cinematique, 8 p.m. Come join me. Okay, Susan, what's your question? Second interview, they offered me the position. I'm wondering if it's going to be a good choice for me. Are you a, Susan, you currently have a job? Yes. Okay. Here's what I, you can of course take this position. I hear in a month there's going to be a better position as far as people you're going to be working with and pay. So this is going to be in a month or about a month's time. Something better is going to come in and it is going to be a stronger position. Now, if you did not have a position currently, I would say take this and keep looking. That would be my advice to you. Take this position and keep looking because or if somebody calls you for another interview or somebody you've already sent out to, definitely take it because you're going to really think, I like this one so much better and they don't want you to miss this opportunity. Now, if you feel like this position you've been offered, you don't want to miss out on it, you can say, yes, I feel like by the time you would start this position, you will be interviewing for the next position and then you will get it shortly thereafter. It's just going to be a completely different energy and a little bit more, not a lot more money, but a little more money, but a different energy. Again, you can take this position, it will be good. You won't, after two months, here's what I can tell you that they're telling me. So if you take this position I want to know in two months, after two months you won't like the position anymore. If you take the position that's being offered to you after two months like the newness is going to wear off and the rawness is going to be there and you're going to be like, what did I do? And then you're going to want to jump ship. Now, so, but you can, by all means, I always tell everybody, I'm not the boss of you, I'm just letting you know what your loved ones and such see for you. If you keep putting out there or take interviews that are going to come in within a month, right about a month time, is she going to get the job in a month? No.  That's going to be that. You're going to be like, I want to stay here until I retire. I want to stay here for as long as I can. The company is going to be very open as far as, like how do I say it's going to be a very, like people that work there are generally happy is what I want to say. It's like a good happy place to work. They're showing, I don't know why they're showing me this, but they're showing me like dolphins. Like I don't know why, but they're showing me, like I think because dolphins make me so happy personally, but yes, I think they're showing me that either because maybe this place has something to do. I don't know. I don't want to say that, but it's going to just be a good place. Okay. Whatever that means for you. Okay. Job is going to be in a different state because I'm applying out of state right now, but you said dolphins and to me, dolphins means near the water and what state are you applying to? Okay. So right now the job is in North Carolina that they offered me, but I also have considered going back to California. Second job is the job in a month and I feel like it's going to end up being North Carolina, but I feel like the second job is coming from there also. Okay. Okay. I feel like the second job is going to come from that area also. Okay. Leave the job on in. Not yet. Not yet. Not until you get the job that is perfect. Not until you get the job that is because here's the thing. Don't jump ship until you're jumping either into a lifeboat or a bigger ship. That's just the way I'm hearing it. If you absolutely need to go, you can go into a lifeboat which would be the job that you just had the second interview with, but you go ahead and get there. Right. I feel like if you just hold up, you can do it either way. At least you'll have something secure, but keep looking because in about a month's time you're going to find this job or this somehow this job is going to come across you, whether it's you looking or someone telling you and it's a better job and you're going to love it. Okay. Love. All right. You are so welcome. Have an amazing week and thank you so much for calling in. Thank you. Thank you. I'm going to try to find the first question which might be a little bit difficult for me to do. I think I did Moe. Here we go. Hey, Genevieve. Nancy. Hi, Tony. What can I do for my dry skin? I feel that the chemicals in my tap water are drying up my skin. Yeah, Nancy, you're probably right. What I do, I can tell you what I do and I can make some fruit is, okay, they're going to, they're just going to jump right in. It's not what I was going to say first. Fruit is the most natural hydrator there is. Second, instead of drinking regular water, coconut water is extremely hydrating and I have coconut water all the time and you know, it's very dry where I am with forest air and everything. The next thing is products that you put on your skin for, you know, skincare. I personally started using a company called KOS, it's a Korean company and they, in other countries, they don't have all the chemicals that we do. It's, it's the first time I put these products on, I just was floored with how it felt in my skin.  I don't use American lotions or creams on my skin any longer because they've changed so dramatically. So I either use argan oil or almond oil.  I don't use a soap on my face at all any, any longer. So those are the things that I would say and thank you so much for that question. Those are the things I would say as far as from the water to what you're putting in your body and what you're putting in your body is so important. It starts on the inside and goes out. So as much fruit as you can handle, whatever fruit you can handle is, is really important and then what you're putting on your skin after the shower. That's, that's what I have for that. That's sorry, that's, that, that is it. I'm going to go to the next caller and that is five eight, five eight six. What's your name and where are you calling from? Hi buddy Michelle, I'm calling from Michigan. How are you? I'm good. How are you? That's fine, thank you. Yes, I'm, I would like a message from the others five please. Okay. My grandmother Lele. Lele? Lele. Yes. Okay, grandma Lele. Okay, I see two women come in, one of them near the end. I can tell, well, it seems like she may have lived a little bit longer. She was very, a little bit more frail and more petite when she passed. And the other woman, and this may be her when she was younger is big and robust, not like huge, but like, you know, healthy and robust. She is a younger woman. Okay. So whether these are the same women or two different women, the biggest message I get for you and then I'm hearing a name, which I'm going to say, I'm actually hearing two names, which I'm going to say if they're not for you there for somebody else and you may or these may be people in your lineage, you know, or are not aware of Renee and Bonnie. Okay. Bonnie and Renee. So if these aren't yours, I apologize. They're just slipping their name in. I always say them when I hear them. Okay. What they want to say to you is this. Okay. So what they, I'm giggling because I'm hearing music. And again, I'm having it's like the music is really far away. I know the song, but I'm not catching the words yet. You got patrolling. Trying to catch me running dirty. Okay. That's a first song. There is another song. And I'm going to try to catch the second song. I'm going to try to catch the second song. I am. I'm going to try to catch it because it's further. Oh, it's, um, turn, turn out. It's, there's, they're saying Barry White. One of them wants me to sing Barry White. And I'm saying I can't sing anything, but Barry White is so far out. But there's this turn down the lights or turn out the lights or something like that. Maybe it's Barry White, maybe it's somebody else, but these are the songs that they're bringing through. So the reason they're doing that is because it's really important for you to really laugh at this time, realize they're using the word. You're, you're doing, um, magnificent. You're doing so much better than you think you are. You came in with some very, very, very big goals. Um, on the, okay. I normally don't get messages like this on air, but I'm just going to go with what they're telling me. So I want you to like take a breath and let it absorb. On the other side, when you were planning out this existence, you made some really big goals. Okay.   And you're not, you're right on track. Everything that has happened, it could have happened this way or this way. Either way it happened. It was a good way for it to happen because the important thing is that you learned what you were supposed to learn from the things that you have gone through. So that is, that is like, I hear that song level up, level up, level up. I can't even sing it. It's just too many L's in a row. But that, like you have been incrementally taking stock and taking this in and, and you feel like they, like this, this has been so difficult or I've made so many mistakes. And that, that is not the case because you cannot, you have learned how to protect yourself, how to have better boundaries, how to pick better people for your life, how to move forward. They're saying in silence, move forward in silence, like, like you're, like you're creeping. I don't know. I'm sorry. Like, like, you don't even let them hear you coming now.  But don't do anybody dirty. Okay. But what there's, Okay, you give me a little inspiration, like, as far as my life purpose. Okay, so yeah, we were, yeah, you know, what's really crazy is I did hear, I heard something and then I said, okay, I'll get there. I'll get there. I'll get there because I'm saying all this other stuff, which is leading to like all the lessons that you have learned, all the things that you have gone through have brought you through that you can do one of a couple. You're supposed to be working with people to help them. Like, I'm just going to tell you what I'm hearing. And if this either any of these sounds right, you tell me. So it's like either hypnosis, psychology, psychotherapy, therapists, and it's to help people get past their stumbling blocks, help people get past what they're stuck on, help people get into that place. Now that's one side.  I can't even, words are coming to me and I can't, I can't if you know the song itself. You could also do and believe me, you don't have to do one thing in this life. You can do many things at once.   So whatever you're doing, whether it's in the beauty industry, the, I was going to call it the head industry, but the mind industry, whatever it is, your intuition is always going to be there and like take you down this road that's going to be quite magnificent for you. And at some point, I don't know if you're going to use your intuition as a career option or not, but it will be very significant, especially if you do some of these other things. Now life purpose can change several times in your life. So you could do if you, there are a number of different careers you could do. And I'm hearing if you jumped on the AI bandwagon, you'd be very good at that. If you went into the beauty industry, you'd be very good at that. If you went into what they're calling the mind industry, psychology or even hypnosis, very good at that. Any of those things and then using that intuition with it, but your everybody's life purpose, every single person, the purpose they come down here for, and this is people don't always love this answer because they get sick of hearing this. But the purpose is to come down here to have experiences that do not affirm you in the way you want to be affirmed so that you, no matter what happens, you can love yourself unconditionally, no matter what anybody around you says and or does.  Now, I know that sounds like, but self-love. The easy answer is self-love. Everybody's life purpose is something about the AI. Oh yeah. Yeah, yeah, yeah, yeah, yeah. You would be very good. Yes. You know how AI and chatbot and all of them are now coming out and being very popular and people don't know how to use it. You could easily start a company that uses digital creation and AI and help people learn this and use it for their business or help people use it for their business or be the person who catapults this for people in their business. They're also going to me and I just want to say this or you could just use AI on TikTok like a lot of the girls are. I want to say this. There are going to be people who are going to need AI, okay, deactivators or security because people are going to create AI with other people's names and such. I don't want to say too much about that and they're going to need people to come through and help them undo that mess, okay. So if you wanted to go down that road, you could. You're very multi-talented is what I'm getting. But you have to choose what is the strongest for you because you can do like one of five things right now. You just, you can't pick wrong. I'm trying to figure out but I'm stuck. Like you said, I'm talented in many areas, but I'm just trying to figure out what is it and I'm just stuck and I'm meditating and trying to find answers. But yeah, go ahead. Okay, so here's the way that I would say it for someone who really doesn't when you have so many skills, you can go into one and use the others, okay. So you don't have to pick one. You can do AI and beauty, you can do AI and hypnosis, you can do AI and or you can do hypnosis and beauty. You can be fluid in that way. You don't have to pick one, but whatever you do, make sure you have fun doing it because if you're not having fun, it's not a part of your purpose, okay. We're not here. Thank you. I like that. We're not here to suffer.  That's because they're not happy. Right and you when you're happy, your energy expands and you make more money because that energy brings your energy brings to you what you love. What you love when you're in it, when you're in that thing, doing that thing that you love, and I don't care what that thing of dang dang is, whatever it is that you love, if you love love, when you're in it, you're going to get more of it and it's going to be amazing. But if you're doing a work you love, like I love, I cannot even express how much I love, what I do, no matter how many people call me, wacko, con artist, my own family thinks I'm crazy. Okay. That's on you, babe. Yeah. That's not on me, babe. That's on you, babe. You take your thoughts and you go. I'm going to stay in my world, in my thing, helping people, doing what I love, talking with my creator and your creator and we're going to ride this train. Okay. But I love it. So more of it comes to me. It feels good. It's genuine. And I'm at the end of the day, I'm always happy. And that's where you want to be. So when you are in that space where you are doing what you love and I can tell, Sal can attest to this. Sal also does, he writes books and he does this and he does have his day job that he's doing because, you know, that's keeping him going. But when he's in this energy sale, right, he's in the chat right now on YouTube, there is nothing like that energy of doing what you love. So whatever your choices are and you can, you can start to learn one. And if it comes to you and you're just like, boom, boom, boom, boom, boom, boom, go with it because that's it. And you're going to love doing it and playing with it and being in the energy of it. And I do feel like there is something coming through. And I know I don't get to say this to I also am a hypnotist. I also help people with hypnosis. There is something coming through that if you did that, it would be something you could do when people needed you, you know, like a side thing or a full time thing. But you would be able, you would just love the results of the people who have gone through stuff that now you can help them heal from that stuff or and or make better choices moving forward. Okay. So that's what I got for you love. Thank you so much for your patience. Thank you so much. That was so very nice. And I really appreciate the messages. Thank you for the clarity. I really appreciate that as well. You have a beautiful, beautiful spirit. Thank you. Oh my goodness. Thank you so much. Thank you. And Bonnie and Renee, I feel like Bonnie and Renee actually are here for you, even if they were like friends of the family. So ask around and see how that that comes out for you. Okay, love. Okay. Thank you again. Have a good day. You too. Thank you so much. I'm so grateful. I was able to help you and answer your question. Okay, you guys, I'm going to go to Tony. I want to cry. Thank you for your message. Oh, Mo. Yeah, absolutely. Absolutely. Second book. Sal's second book is being peer reviewed now. Thank you, Sal. Katarina. Hey, Katarina, wait. I said your name in the beginning. Katarina. Very nice. Named after my grandmother. She is from Oh my gosh, Katarina. Thank you for that. Well, she is around you and she is she is watching you. She's calling. She's saying it like that. She's saying, Katarina, I'm watching you blossom. I'm watching you blossom. I'm watching you blossom. And she she loves that. Jay Francis. Happy Monday. She knows a willy too. Oh, I love that. Okay. Jermaine is for Genevieve. Thank you for confirming this, you guys. I love it so much. Hey, Laura, welcome to the show. Thank you for these beautiful messages. Absolutely. My pleasure, Laura. Hey, Aloha, Jay, how are you? Oh, my goodness, I just lost my space. Oh, thank you, Katarina for that. Katarina said I just have to let you know you are love. Thank you. That means a lot to me. Katarina, thank you. Okay. A2715MT. Hi, Tony, do you see me winning my tennis game this weekend? One is a double one is a single. Okay, are you going to win both? No, you're going to win one. I feel like you might win the double. When you do the single, don't be dehydrated. You're going to have to work really hard on energy and hydration is what I'm hearing. Like, you might feel fatigued, so make sure you do everything you can to not feel fatigued for your singles match. Okay. So, please make sure of that. Okay, my friend. Okay, I'm going to try to get one more caller in, and the number is 856. What's your name and where are you calling from? Hey, Rose Maria, how can I help you today? Okay, I don't have a lot of time left love, and I don't want to, like, rush you. Tell me your situation and tell me the name of someone on the other side, love. Okay, and what's the name of the person on the other side you'd like that information from? I should have just said it. I should, Joe's here. I should have just said it in the beginning. I kept hearing Joe, Joe, Joe. Okay, here's what I'm saying. What I'm hearing, the first thing I'm hearing is let sleeping dogs lie. In other words, don't poke the bear, not what I thought I was going to say, but what came out. If your brother is not speaking to you, give him time by himself like a little time out to get his thoughts together. He doesn't think the same way you do, and he doesn't process his thoughts the same way you do. So he needs to have time by himself to let his thoughts come all the way back around and realize some things. If you're right there talking to him, he's not going to learn the lesson, nor is he going to be able to come around because he's going to be in a constant state of defending himself. Sometimes he needs to walk away to get some self realization or clarity. And it's okay that you guys aren't talking, you're not, remember, okay, this is a really, this is a very, I'm going to say some things and I want you to think about them late, not only now, but maybe later on. Remember, you are not responsible, responsible for him. He is capable of making his own choices and decisions and having the consequences for that. All that's going to happen is he's going to resent you if you keep, like, they're using the word herping on him. I'm sorry, I'm using that word. He knows right from wrong, okay? I'm going to give you an example. Just please listen to my example, even though this isn't what he's doing. When somebody cheats on somebody, they know they're doing something wrong.  They know that, but the self gratification is more important in that moment than the consequences they may not face, okay? There's your analogy. Whatever your brother's doing, the self gratification is more important than the consequences he may face. Now, I am going to tell you if he comes to you and asks you say, these are your choices, you have to choose, but if you tell him, he will always go the other way.  Sometimes that's the only way people learn and let him come back and be respectful with you. And that is the message that I'm getting from them. And I hope that's helpful, my love. Okay. So here's what I'm going to say. You have to literally write out his choices to him and let him say, listen, I thought a lot about this and I'm going to write down all the options and where I see them. This doesn't mean it's where you see it, but this is how I see it. If you agree, great. If you don't, great, but this is what I see. And let him decide. Now, is this over a will or probate or something or money or something? All of them. Okay. Yeah. Thank you for all of it. Thank you, because I heard will and probate and then I heard money. So here's what you need to do no matter what his lawyer says, there is the law, go with the law love. And if he wants to pout and try to try to, I'm sorry, I'm diggling. He's, if he wants to pout and try to scheme and think if he doesn't talk to you, you're going to cave. You're okay. You're not. You do what is the law meaning this is the way they wanted it. And this is the way I'm doing it. Just because this is what you want, it doesn't mean it's going to happen. And his lawyer does that. Your brother just thinks he can manipulate you right now. And my thing is it's not about you against him. It's about honoring. And I'm, I'm sorry. I know I'm getting a little passionate about this. I'm going to take a breath. It's about honoring what the last wishes of someone and remind him of that. This is not about you and I. This is not about whatever. This is about honoring their last wishes. This is what they wanted. And this is what we're doing.  Just do, just do what it says. Do wash a bag. Okay, that I have to watch the words I say on the show. But here's what I'm going to say. Just, just do what's right and stick to your guns and don't be bullied. Okay, love. And if he doesn't ever want to talk to you again, because you're, you honored their final wishes, that's on you, babe. Okay. That's not, that's not on you. That's on him. That's not on you. That's his problem, not your problem.  Okay, love. Thank you so much. My love and be strong through this. Thank you for calling in love. Thank you so much. Okay, guys, thank you. I hope my gosh, I want to see if there's another question. Do you see me getting a second interview? Okay, first name, last name wants to know. Oh, there's so many people asking questions that I didn't get to. And I'm sorry, I am back Wednesday at 7 p.m. I'm going to try to go through these questions very quickly. Everybody gets one question. So first name, last name, one question. Jennifer, does my spirit guide have any guidance? I am not sure how to get unstuck in my life. Let's do a clearing for anybody who's stuck. Let's clear that. Now we're going to clear first name, last name. Do you see me getting a second interview for this corporate job I went on? Is he going to get a second interview with that company? I get yes, no, yes, no, but I do also get you're going to get a better while you're waiting for while you're waiting for the answer from this company, another company is going to come forward and scoop you up, scoop you away, get you, get you where I'm sorry for the comical way I'm saying it, but yes, that's that's that's what they're going to do. Okay, everybody. I love you all so much. Please, please, please, please join me Wednesday. If I did not get to you today Wednesday at 7 p.m. Central, I will get to you. Thank you and have an amazing rest of the day.