What's up everybody Jason here from jazzy's case breaks dot com 2019 pinning contenders optic football five box break We're two random teams each number one just sold out So from a fresh case guys 16 total spots everybody gets two random teams the NFL remember all card ship And here you go dice roller. Here's the customer names Oliver down to Joel Double the names and then Cardinals down of course at the Washington football team so let's roll it and It is a three or six and a three for nine times One two three four five six seven eight Jonathan First One Two Let's see let's see Bangles down to the chargers Jonathan with the bangles crisper with the Titans Travis with my Eagles Phillip with the Browns Joseph with the bills Christopher with the Jets and Washington football team Phillip with the Broncos Bench with the Texans rounds Aaron actually has the Seahawks Joe the Giants Tina with the Saints Oliver Smith with the dolphins why you have the 49ers crisper with the chiefs Joe with the Lions Tina with the Raiders Travis with the Vikings Aaron with the Falcons as well as the Ravens Christopher with the Colts Aaron with the Jaguars Joseph with the Packers Jonathan you have the Cardinals Juan you have the Steelers Christopher with the Bucks Oliver Smith of the Patriots Travis with the Panthers Why do you have the Cowboys Juan with the Bears and Travis with the Los Angeles Chargers? So if anybody wants to trade here you go let me know All right guys, so trade window open in the meantime actually let me open up this case So there's I believe this is a master case. So we'll have to see which inner we're going to use here first Then we'll open up the inner and then do another dice roll to see which five boxes we use Since it is a half case break Go with the next five boxes after that All right, uh Benjamin's proposing Jaguars for Texas. If not, I'm going to close it guys Let's close it then. Oh, well, hold on. I guess I'll let that one go through All right, so confirm you're good with that Benjamin and Joey Right when I click trade window close you sent that so all all that All right, cool So then bills for rams Got it All right, so Joey's gonna now have the rams and Benjamin's gonna have the bills now Good luck to both of you.  All right trade window closed All right guys, so there's two inners of five boxes each So we're gonna use a little dice or die roll I guess See which inner we're gonna use then we'll open up the inner and then we'll do another die roll and see who's gonna Who's gonna Or which five boxes we're gonna do so one two three for the left side four five six for the right side I'm got stuck there three one two three. This will be for another break for another case One two three for the left four five six for the right six one two three four five six All right, you got a drew breeze T. J. Moseley you got a pink Axes and O's laden collin jager and peterson 30 out of 75 And jacoby percent and we have some points Someone's gonna win 250 points and diante johnson For the steal is going to Juan. There you go, man very nice Excellent that press shot All double back in jr. You got axes and O's to 149 to 65 miles garret nick chub And a little person wins season ticket Number to 122 out of 180 now so it goes there for travis Browns there for philip rodney anderson to 50 it's a little orange For the bangles going to johnathan and hakeem butler for the cardinals Going to johnathan Julio mac that's the last one right so that sells it out Quinn williams Vaughn miller alshon jeffrey And tristan hill for the cowboys That is a blue to 75 And alshon jeffrey to 99 and we got a redemption rookie ticket rps autographs card number 131 And it's nick bosa for the 49ers going to y it oven kamara Leonard for that. Whoa super nova. That's tom brady for the patreons I have only seen like one of these like twice That is crazy. That should be that's probably a big hit right there I've hardly ever seen these Patre's going to oliver smith That is nice Levy on bell to 99 travis foldham This is our lions. It's going to joel and the last one here Is kyler murray and it's out of 75.  This is like the second time I've ever seen this All right, last box. Yes I'm going to have to double you Mr. Trevisky Joe mixon Round numbers That's a dev uh david mongomery and devin singletary Out of 50 so bears bills Bears is going to horn and then benjamin with the trade mojo bills So that'll be a little round of mind at the end of the break You got a nadam to consume To 109 two more hits guys stallion morgan jr for the bangles Oh will greer. Well, well, I know he's not the starter, but I'm assuming he's the backup rookie ticket for the carolina panther's going to travis Back to back big quarterbacks in the draft class In the last two boxes, but this supernova brady. I was feeling it's a big one So there you go guys Five boxes in the books A lot of nice stuff Coming out of here The other half is going to be in the store if it hasn't already And again, we have uh at least a couple more breaks of the stuff always fun to rip some of this Appreciate it guys now. Let's quickly see Who's going to get this round numbers either the bears or the bills bears or bills Roll it and it's a six and a three for nine times one two three four five six seven eight and nine Nine times Bills well trade mojo strikes There you go Benjamin you're going to get this round numbers a little something For you in the break. I'd appreciate it guys. Jasper's casebricks.com


lie detector when a human being is being deceptive that there are these micro dilations of the pupils how it works focused on lying eyes they say the eyes are the window to the soul and one tech company thinks they're also the most efficient way to tell if you're lying new at 11 Gabby Hart reports a new form of lie detection claims it can see the truth there are markers in the eyes that are able to accurately determine if an individual is being deceptive Neil Harris is the vice president of Converis the company that created this new technology called eye detect it uses only the eyes to determine if a person is lying when a human being is being deceptive that there are these micro dilations of the pupils it's the extra mental energy that it takes to be deceptive I detect has been in the work since 2003 only taking 30 minutes to complete this new testing technology could be faster and more efficient than the old-school polygraph its creators argue that I detect may have the edge because it isn't influenced by any human bias so by removing the human element we believe we can make the assessment of credibility far more forensic in nature Ron slay is a security consultant who administers polygraph exams he says in his 40 years of experience he's seen all forms of deception and he thinks it takes more than a computer system and answering a few questions to detect a lie you can't automate the human mind we tested I detect Harris had me write down a number between two and eight and then hide it I chose the number seven the examiner told me to lie about my number to the machine but to tell the truth on all the other questions as the I detect system calibrated my eyes and then monitored my pupil dilation I did not choose the number seven it was not the number that I picked look at the spike on the seven safe to say that I got caught lying or preparing to lie on both tests but slay says it can sometimes be harder to catch the people you want to catch because they have their own truths they're not really answering your questions at all they're answering what they perceive to be your question slay and Harris agree that both I detect and polygraphs can get it wrong sometimes still the polygraph remains a powerful detection tool not likely to be replaced anytime soon I'm Gabby Hart reporting I detect says it hopes the technology will have a positive impact and potentially give law enforcement another tool


Yn y fideo sefydlu i'w fforddwyr. Mae fforddwyr efoethaf ymweld yw wedi gweithio'r fforddwyr i'r wneud o gweithio'r fforddwyr, gweithio, ac yn gweithio'r fforddwyr. I yw'r efoethaf y fforddwyr yr yw'r link yn y gallu'r fforddwyr. Mae'r fforddwyr efoethaf yw'r fforddwyr. Yn y fforddwyr efoethaf yw'r fforddwyr, cyd-feydd ac yn ymddangos i'r pethau. Mae'r fforddwyr efoethaf yn ymryd. Markle Silders had five months of the season, four months of the season. Marcel Brans has come out lads and said probably the right thing to say, which is he's not expecting to do any business or much business in this window, as much as us as editorians want 15 new signings in January. It's probably the right thing to say lads at the moment to dampen expectation a bit. I think so. If there's a fan base you don't want to build up, it's ever turning to any. You just don't want to build our hopes up because if it doesn't come off there's just carnage. I think he's saying the right thing there. He's also said if we are going to sign players it's warning one out, which is eminently sensible really because we've still got a relatively big squad. If you're getting rid of a striker then you can bring one in but if not that's what you're going with. I think he's definitely right to do that and he's not a soft fella. He knows exactly what he's doing so whatever he says that goes. It's also been a mind game with other clubs as well because if you go out clubs are going to be well aware of the positions we need to fill in because the old look at these things don't mean we'll just say the right back for instance because the palace is going to be going well you know there after the right back we've got a boss right back. It's going to cost you £50 million. Sort of like Kyle Walker territory. So you've got to just say you know you might be happy to go what we've got. Don't expect me to sign so yeah perfect thing to do. Don't build it up too much just sort of brush it off a bit. Do you agree with that Cam? Yeah I think since Marcel Brander's coming in I think he's been absolutely fantastic in every interview he's had. I think he's done the right thing. He's said the right thing you know to keep us there expectation was anything that happens is a bonus. Don't say we're going to go out and we're signing a striker. We're signing a right winger and then if we don't like what I said then it all comes crashing down. I think the big thing for me is that Marcel Brander's just worked with Lisano for months and months and months. He was dead close to PSV and he literally come out the other weekend said if they want to be much money for them we're not signing them. And that's exactly what you want to do for me. We need it hard and honest. We don't need somebody that's going to blog us that we're going to sign a striker for £60 million. We need well if we can't ship Niasi, if we can't ship someone else no one's coming in and we need that. We know as fans that business doesn't usually get done in January especially not fantastic business because like Les said all the teams are aware of what you need and then for that they will boost the prices and they'll usually boost the prices on players that aren't even fantastic. Wambasako was a fantastic example but I think it would shine him. It would be the summer. I don't think it would get him in January because I think they'd flat out turn around and say no. We're not selling our right back, one of our best players in the middle of the season and I think brands has done really well in stating that and coming out and saying look this is the expectation, this is what's going to happen. Don't be surprised if we come out of January with maybe a sign and that's a squat player and not a new striker, not a new right back. And like I said we need to keep that expectation because we will fall to bits if he starts coming out saying I'm signing a striker, a right back, a right winger and you know we end up signing. Andross Times ended and then it all falls to bits for £60 million and you're like what's this? So I think he's being fantastic in his interviews. And he knows what he's doing. We have to trust him. It's about trust. He knows exactly what he's doing. You look at the signings we've brought in already. Look at Deans coming in absolutely revelation. Andre Gomez has been fantastic. Rich Arleson has scored on goals. Okay he's a little bit frustrating at times but he's been really good. Bernard, absolute quality footballer. Two cents a half which is what we needed. Two solid cents a half. So we just have to trust him and realise if it's not January it's going to be the summer. Michael Silver and Marcel Brands know what we need. They'll be aware the right hand side is weak and we need the right back and we probably need the right winger as well. But you know it's about patience and it's about waiting and if Marcel Brands isn't going to get the right player in January he's not just going to sign someone for the sake of it.


This is another very important session, there are two more important topics which I have I will be discussing, in part one I am going to discuss about how to express breast milk, how to manually express breast milk, how to store that breast milk and how to feed that express breast milk, because many times you know we have this situation where you know mother has to express breast milk, okay. So there is a technique to it and we have created really good tutorials on all three topics, so you will be watching one after another. Understand, I want to discuss one important point over here is that you know I come from, you know my training is in from US actually and I work there in urgent care and we get lot of mothers when they get discharged from the hospital they come to urgent care and what I have experienced that most of these mothers are prescribed breast pumps, okay. Of course many of them they go back to work but even if mothers who are not going back to work within two weeks because in US you know we get maximum of two weeks of maternity leave, we don't get more than two weeks and that's not the case in India you know and especially now during COVID time most of us we do work from home you know we do online thing and I don't see any reason why mothers should be given breast pumps, okay. I am not very, I am not for it, this is because what the experience that I have had in US and not just me like all the doctors we felt that you know mothers were just getting used to pumping the milk and then just feeding the baby through bottle, pumping the milk and feeding the baby through bottle or say nifty cup or any of those right. Now here what was happening that she was not learning the correct method of breastfeeding, she was not learning to latch, she was not learning to position the baby correctly and it kind of became very easy to just put that breast pump and then you know so I feel that we have to be very careful you know in India we don't want to go into that mode where you know every second mother that when I talk to especially in privileged mothers they just get by breast pump left right in center even in fact so many of them are prescribed breast pumps but I don't understand what is the reason I mean you know why why can't we focus on latching and positioning of the baby you know rather than just giving a shortcut I mean breast pump is a shortcut way of removing breast milk and another thing I'm really concerned of and there is a very good scientific study which got published that mothers who breast pump the milk that milk has a different bacteria than the milk which basically baby gets by direct latching okay so you don't want any other bacterias to go into baby's mouth okay so where are those bacteria coming from it's coming from basically pump it's coming from probably bottle it's coming from God knows once you take it out you know all different kind of bacteria as another you know organism kind of start multiplying so just make sure that you know please discourage breast pumps as much as you can there are few conditions where mother may need breast pumps those those are different okay so if suppose baby is admitted in ICU and ICU and mother need to kind of remove although even for those mothers first few weeks excellent study says that manual expression is much better than pump you know so to recommend manual expression very easy there are no complication other complication that I see with breast pumps are you know lot of this mastitis and breast abscess and you know so many other problems that I see sometimes they have nipples sore because the pressure is too high and you know I'm not I'm not for it okay so this is again kind of bringing my experience back from US to India that let's not fall into the trap of getting into breast pump and feeding the baby you know just expressed breast milk through bottle and lipstick cup which is pumped from you know from breast pumps okay so anyway manual expression works as well second tutorial would be on once you remove that milk you know manual express milk how long you can store at room temperature if you have a fridge then how long you can keep it in the fridge different sections so you know if you have a freezer with the same door then there will be different time period that you can keep that breast milk very exactly to keep their breast milk whether on the door or inside a shelf which position so we have gone kind of in detail about how to store their breast milk you know exactly what process to follow and the third tutorial is on basically once you kind of once you're ready to feed that express breast milk how to feed this is another very important experience that I've got from from our NICU where we always kind of used to give you know our babies milk in a cup you know just a regular small medicine cup and we always use to put the rim of the cup on the upper lip okay we never kind of pushed it down on the lower lip and that really improved the intake that improved or that prevented a lot of spillage of milk you know and it also prevented choking episodes okay so make sure that again I have explained very well in that tutorial on how to feed that baby through you know through that Difty cup or whatever that you have you know you we don't have to have any gadgets you know it's just simple spoon is also fine you know simple those medicine cups also fine you know you don't need to spend so much money in buying Difty cup or anything you know so do watch that tutorial also it's you know you will learn a lot so thank you so much welcome to the spoken tutorial on hand expression of breast milk in this tutorial we will learn benefits of expressing breast milk how to express breast milk by hand and how often should a mother express breast milk breast milk expression is useful to relieve breast engorgement to treat nipple soreness and dry skin on the dark area around the nipple to feed a baby if mother's sore nipple is extremely painful while latching to increase or maintain mother's breast milk supply to keep breast milk available for a baby when the mother goes out or to work to help a baby to attach to a full breast by softening the dark area around the nipple to check whether the baby has fed from one breast completely before offering the other breast to make nutritious complementary food for a baby by using breast milk instead of water or cow's milk and to help in feeding milk to premature babies sick babies babies with poor muscle tone babies with cleft lip and or palate and babies who have difficulty in latching deeply to the breast now let's learn how to express breast milk the most recommended way for a mother to express breast milk is by using her hand because this method causes less discomfort to the dark area around the nipple also this method needs no appliance so the mother can do it anywhere and at any time expressing breast milk by hand is a learned skill and will improve with practice it is easy to hand express breast milk when the breasts are soft therefore a mother should learn this skill on the first or second day after delivery before expressing breast milk mother should have a steel or glass container ready to collect the expressed milk she should choose she should choose a cup glass jug or jar with a wide mouth she should wash the chosen container in soap and water after that she should either keep the container in boiling water or pour boiling water into the container and leave it for a few minutes then she should either air dry the container completely or wipe it dry with an unused clean cloth the container should never be dried with a used cloth such as a used kitchen cloth after the clean container is dried completely next step is to release breast milk from the breast to help her milk flow the mother should feel relaxed and emotionally connected to her baby mother can try the following she can sit quietly and privately or with a supportive friend some mothers can express easily in a group of other mothers who are also expressing breast milk she can hold her baby on her lap with skin to skin contact or she can look at her baby or hear her baby's voice sometimes even looking at a photograph of her baby or smelling her baby's clothing helps she can take a warm soothing drink but the drink should not be coffee strong tea alcohol or any stimulant she can also warm her breast to help her milk flow to warm her breast she can apply a cloth soaked in hot water to her breast or have a warm water bath she can stimulate her nipples and the dark area around them by gently pulling or rolling them with her fingers she can massage her breast lightly using circular movements mother can ask a helper to rub her back for the back rub the mother should sit down lean forward fold her arms on a table in front of her and rest her head on her arms her breast should be unclothed and hanging loose the helper should rub down both sides of the mother's spine she should use her closed fist with her thumbs pointing forward she should press firmly making small circular movements with her thumbs she should work down both sides of the spine at the same time from the neck to the shoulder blades she should do this for two to three minutes all these steps will help in releasing the breast milk this release of breast milk is called oxytocin reflex or let down reflex after the oxytocin reflex begins the mother must wash and dry her hands thoroughly then the mother should sit comfortably she should lean forward slightly she should hold the container near her breast now she should place her thumb and fingers on the breast in a C shape hold from the side she can use either hand for holding either breast and she can switch to the other hand when the first one tires while holding the breast her thumb should be on the upper part of the breast and her fingers should be placed opposite to the thumb on the lower part of the breast her thumb nipple and fingers should always be in a straight line and the nipple should be in the middle of the thumb and the index finger there should be a distance of two fingers between the nipple and her thumb and the nipple and her fingers if the fingers are too close to the nipple the milk may not flow for long mother will release more milk when she compresses the milk ducts beneath the dark area around the nipple in this picture the mother is holding her right breast correctly with her right hand now she should press the breast slightly inwards towards the chest wall by applying steady pressure then without moving the hand gently compress the breast between the thumb and the fingers and then release the pressure on the breast the mother should repeat these three steps press back compress and release the first step of pressing back towards the chest wall is an important step pressing only towards the nipple will give very little milk but when the breast is pressed back milk from the dense breast tissue is released but avoid pressing too far back because that can block the milk ducts when the mother starts expressing breast milk by hand very few drops of milk may come out at first as the let down reflex starts milk starts to drip out in the first few attempts it is common for the milk to drip out or come slowly later breast milk may flow in streams as with breastfeeding expressing breast milk is a skill that comes with practice colostrum the first milk after birth may only come in drops but is enough for the newborn the thick often yellow milk has enormous protective benefits for the baby the mother should repeat the three steps until the flow of milk slows down to a drip again then she should reposition her fingers to express milk from other parts of the breast she can feel for where the breast seems fuller and compress those areas she should express milk from one breast for at least three to five minutes until the milk flow slows down then she should express milk from the other breast in the same way from all the areas and then again express milk from both breast a second time expressing breast milk from both breast adequately takes 20 to 30 minutes it may take more time especially in the first few days as in those days only a little milk may be produced it is important not to try to express in a shorter time remember expressing breast milk by hand should not hurt if it hurts the technique is wrong breast tissue is delicate avoid rubbing sliding or pulling the fingers along the skin towards the nipple this can cause breast soreness avoid tightening or stretching the skin over the dark area around the nipple also avoid squeezing or pulling the nipple pressing or pulling the nipple cannot express enough milk it is the same as the baby sucking only the nipple after expressing breast milk the mother should cover the container with a clean cloth or plate then she should store her breast milk safely for later use safe storage of breast milk and feeding stored breast milk to the baby are explained in another tutorial let's now discuss how often a mother should express milk if the purpose is to initiate and maintain breast milk production or to feed a low birth weight baby or sick newborn baby then she should express milk as soon as possible after delivery she may only express a few drops of colostrum at first this helps breast milk production to begin it acts similar to a baby suckling soon after delivery the mother should express as much as she can and as often as her baby would breastfeed this should be at least every two to three hours including during the night if there are long intervals between expressions she may not be able to produce enough milk next if the purpose is to build up mother's milk supply and if it seems to be decreasing after a few weeks she should express breast milk every one to two hours immediately after breastfeeding the baby and if the baby is expected to sleep for more than three hours then she can express in between feeds if the purpose is to relieve symptoms such as engorgement or leaking of breast milk at work the mother should express only as much as is necessary if the purpose is to keep nipple skin healthy the mother should express a small drop of breast milk to rub on her nipple she should do this after a bath and after breastfeeding if the purpose is to keep milk for her baby while the mother is out at work the mother should express milk while at work to help keep up the supply and the mother should express breast milk before going to work and leave it for the carer to give to the baby for doing this mother can plan few weeks ahead if she has a fridge she can express extra milk and store it for later use mother can express even after the baby has breast fair mother should leave about 60 to 90 millilitres of milk for each feed more breast milk can be given as per baby's need while mother is away remember the more frequent hand expression is used the easier it becomes to express milk the faster the milk releases and the more milk mother will make this brings us to the end of this tutorial welcome to the spoken tutorial on storage of expressed breast milk in this tutorial we will learn how to store expressed breast milk safely for later use let us begin expressing breast milk has many benefits for the baby and the mother expressing breast milk by hand is explained in another tutorial in the same series expressed breast milk must be handled and stored safely doing so will maintain its high quality for the baby before handling breast milk mother should wash her hands with soap and water and dry them properly to store breast milk mother should use steel or glass wide mouth containers that can be kept covered those steel containers are recommended we will use glass containers in some of the pictures this will help us to clearly see the milk inside the container next the mother should wash the chosen containers in soap and water after that she should keep the containers in boiling water for at least 10 minutes then she should either air dry the containers completely or wipe them dry with an unused clean cloth the containers should never be dried with a used cloth such as a used kitchen cloth after the clean container is dried completely she should pour the expressed milk into the containers mother should store only enough milk for one feeding or about 60 to 90 milliliters of milk in each container if the mother plans to freeze her breast milk she should leave an inch of space at the top of the container because breast milk expands as it freezes she should label each container with the date and time of milk expression then she should store these breast milk filled containers in the coldest possible place if she has a fridge it is best to save the milk there she should store the breast milk in the back of the lowest shelf of the fridge this is the coldest area of a fridge never store the breast milk in the door of a fridge the lower the temperature of storage the longer the storage time breast milk can be stored for up to seven days in a fridge under clean conditions it must be kept cold consistently remember the more often the fridge door is opened the more likely the temperature will rise if the fridge temperature rises during storage time due to a power cut or other reasons then the mother should use the breast milk within six hours if the breast milk is not used within six hours then she should throw it away if the mother doesn't have a fridge then breast milk can be stored up to six hours in a safe cold and dark place in the house if the room is hot she can store the breast milk near an earthen pot filled with cold water or in a vessel filled with cold water fresh breast milk contains infection fighting factors therefore it can stay unspoiled longer than cows milk germs do not start growing in fresh breast milk for at least six hours even in a hot climate and outside the fridge another way to store breast milk outside the fridge is by using a cool bag or box with deep frozen ice packs changed every 24 hours the milk must be protected from the ice packs or it may freeze the cool bag can also be used to carry milk if the breast milk is to be stored for longer than seven days mother should freeze it as soon as possible after expressing milk which is frozen solid in the freezer of a fridge will be good for two weeks milk stored in a separate freezer will be good for three to six months when this previously frozen breast milk is defrosted by keeping it overnight on the lowest shelf of the fridge it should be used within 24 hours and when it is defrosted outside the fridge it should be used within two hours in other tutorials we have explained how to make stored breast milk ready for the baby to drink and how to feed expressed breast milk to the baby this brings us to the end of this tutorial welcome to the spoken tutorial on feeding expressed breast milk to babies in this tutorial we will learn how to make stored breast milk ready for a baby to drink and how to feed expressed breast milk to a baby let us begin expressing breast milk has many benefits for the baby and the mother expressing breast milk and storing it safely are explained in other tutorials now let us learn how to make the stored breast milk ready for the baby to drink before handling breast milk the caregiver must wash their hands with soap and water and dry their hands well remember the oldest stored breast milk should always be used first when using frozen breast milk ideally defrosted by keeping it overnight on the lowest shelf of the fridge and use this defrosted milk within the next 24 hours but if the frozen breast milk is needed quickly defrosted outside the fridge by first keeping it in a container of cold water and then keeping it in a container of lukewarm water while defrosting in lukewarm water shake the breast milk container gently and occasionally do not shake it vigorously and continuously dry the outside of the breast milk container with a clean cloth before use use this defrosted breast milk within two hours and throw away any unused milk defrosted breast milk can smell and taste different than fresh breast milk it is fine as long as the baby accepts it the caregiver must always smell the breast milk before feeding it to the baby if the milk smells sour do not use it please remember when breast milk is stored it will separate with the cream rising to the top this is normal shake gently to mix the cream back in the milk before use to warm the breast milk just before feeding it to the baby keep the breast milk container in a bowl of lukewarm water for 20 to 30 minutes test how warm the milk is by dropping a little onto the wrist it is right when it feels warm do not use hot water to warm the breast milk try to use stored breast milk straight from the fridge this will help to avoid the risk of overheating and burns do not heat breast milk by keeping it directly on a stove or in a microwave direct heat destroys many of the infection fighting factors present in the breast milk when the breast milk is ready offer it to the baby to do so the following utensils can be used a paladai a small cup a spoon or a nifty cup out of these it is preferable to use a spoon or a cup to feed the baby firstly the caregiver must wash the chosen utensil with soap and water and then air dry it completely or wipe it dry with a clean unused cloth then the caregiver must wash and dry their hands properly they should half fill or two thirds fill the chosen utensil with breast milk then they should hold the baby in a nearly upright position on their lap their hand should support the baby's head and neck if they are using a paladai to feed the baby they should position the tip of the paladai inside the corner of the baby's mouth it should be held lightly between the baby's lips the tip of the paladai should lightly touch the baby's upper lip in this position the milk should stay at the rim of the beak of the paladai as the baby slurps milk the caregiver should tilt the paladai slightly to keep the milk at the rim if the caregiver is using a small cup to feed the baby they should hold the cup lightly between the baby's lips the rim of the cup should lightly touch the baby's upper lip they should tilt the cup slightly until the milk reaches the top edge of the cup this should let the baby take the milk from the rim of the cup if the caregiver is using a spoon to feed the baby they should hold the spoon between the baby's lips the edge of the spoon should lightly touch the baby's upper lip then they should tilt the spoon slightly until the milk is at the edge of the spoon feeding with a spoon is good for the first few days after birth because during these days only a small amount of milk is needed if the caregiver is using a nifty cup to feed the baby they should position the small reservoir of the nifty cup just inside the baby's mouth as the baby slurps the milk they should tilt the cup up slightly this will add milk to the reservoir as it empties when feeding expressed breast milk to the baby never pour milk into the baby's mouth this may cause the baby to choke instead keep the milk at the rim and leave it in that position throughout the feed always ensure that the baby is fully awake alert and interested in feeding if needed wrap the baby to prevent her from knocking the cup out of the feeder's hands always let the baby slurp milk at her own pace look for signs which show that the baby has had enough milk signs such as holding her hands up falling asleep or closing her mouth remember do not apply too much pressure on the lower lip of the baby always let the edge of the utensil touch the baby's upper lip lightly do not put the cup paladai or spoon too far inside the baby's mouth never feed a baby in a lying down position do not use a feeding bottle to feed the expressed breast milk to the baby after feeding the baby wash the cup paladai or spoon well with soap and clean water and let it air dry completely some babies are reluctant to take expressed breast milk particularly at first from some people they may be less reluctant when someone else gives it to them if expressed milk is refused by the baby try not to worry on the mother's return from work the baby will make up any missed feeds by breastfeeding more often or for longer remember keep the breast milk safe by washing hands containers and utensils feeding milk as soon as needed or storing it safely this brings us to the end of this tutorial thank you for joining


Hello and welcome to this recording in which we'll keep working with the balance sheet or the statement of financial position. This is CPA exam bootcamp part two of three. In this session we're going to be working with the balance sheet. Specifically we're going to be focusing on the asset section of the balance sheet. In the prior session we looked at an overview of the balance sheet, the elements of the balance sheet, the usefulness, the limitation. In this session we'll focus on the assets. In the next session I will focus on the liabilities and equities. This topic is typically covered also in an intermediate accounting course. Now whether you are an accounting student or a CPA candidate I strongly suggest you take a look at my website farhatlectures.com. I don't replace your CPA course whether you are using Becker or any other course. I'm a useful addition. I provide alternative resources, alternative explanation, alternative multiple choice questions, alternative exercises that's going to help you do better on your exam. Your risk is one month of subscription. Your potential gain is passing the exam. If not for anything take a look at my website to find out how well or not well your university doing on the CPA exam. Here's a list of all my course catalog including governmental accounting, intermediate accounting, auditing, so on and so forth. I have lectures, multiple choice exercises that's going to help you understand the material better. My CPA supplemental courses are aligned with your CPA review course whether you are taking Becker, Roger, Wiley, Gleam. I also have all the previously AI CPA released questions. Approximately 1500 previously released AI CPA questions with detailed solution. If you have not connected with me on LinkedIn please do so. Take a look at my LinkedIn recommendation like this recording, share it with other connect with me on Instagram, Facebook, Twitter and Reddit. So in this session we will be focusing as I said on the asset side of the balance sheet starting with current assets and what's going to happen is this. I'm not going to keep repeating this when I cover every account but look this is an overview, really, really an overview. Here's why because as we progress further in the course as actually I do have those lectures ready, as we progress further each of these topics for example cash, investments, receivable, inventory each of these accounts I will devote a whole chapter which is for example for cash I might have four to five lectures just about cash, about account receivable I might have four to five lectures about inventory so on and so forth. So in this session I'm going to give you an overview what the balance sheet looks like but there are much, much more about these topics in future chapters. Actually there are whole chapters devoted for these topics but let's start to define current assets. So this is an overview. What are current assets? Well current assets are assets which we know what assets are resources that the company owns and controls for the benefit of the company but those assets they expect it to be converted to cash. So we could always assume that cash is a current asset, sell or consume within one year or the company's operating cycle whichever is which ever is longer we're going to assume that the company's operating cycle is long I'm sorry we're going to assume one year is longer therefore any asset that's going to be sold, consumed or converted to cash. For example cash is already cash that investments if we have an investment and we expect to sell it converted to cash it will be current asset we may not want to sell it if it's not here if it's the intent of us is not to be here then it will be somewhere else which we'll see it will be under long-term investment account account and notes receivable if they are expected to be converted to cash their current assets income taxes receivable inventory prepaid those are all accounts they are either expected to be converted to cash sell or consume within the next 12 months within the next year. Now specifically we're going to see how we value those accounts for example cash and cash equivalent which we'll talk a little bit more about shortly they are valued at fair value it means when we list them we list them at how much they are worth short-term investments generally they are listed at fair value receivable they are listed at something called net realizable value or net receivable it means how much can how much can we get from the receivable simply put we're going to have the receivable minus some sort of an allowance so it's called net receivable it's how much it means how much we can collect in our receivable so we might have a million dollar of receivables and minus 25 000 that we cannot collect the net receivable will be 975 and don't worry we'll talk about this the point what i'm trying to show here is the valuation is different for each asset inventories we value inventory at lower of cost or net realizable slash or lcm lower of cost or market prepaid expenses and supplies we report them at cost so notice cost is used but not as much as we think it's used anyhow now we need to dig a little bit deeper into each one of these current assets to discuss them starting with cash and cash equivalent so basically this is a current asset these these are the total current assets for example what do we need to discuss or show in the balance sheet about cash and cash equivalent we need to know what is cash and what's cash equivalent specifically cash equivalent we all know what cash is for example this company here might say c-note 5 and we say we classify all highly liquid instrument with an original maturity of three month or less as cash equivalent so here they tell us what cash equivalent is and what they can do too if they have a lot of cash equivalent they can list them they can for they might have commercial taper they might have us treasury whatever it is they would list them for example the company might have some restricted cash if they have restricted cash it means cash that they cannot use they have to tell us what's that restricted cash is about well restricted cash consists of cd certificate of deposit restricted escalator for that services at bank of america for interest ranging from 8 to 10 percent simply put we might we have loans from that of america and that of america says look part of our deal maybe they lent us a lot of money to keep 75 000 restricted you cannot touch it well we have to tell the investors that that 75 000 is not available for you because remember the balance sheet tells the investors what's available in terms of resources those resources are not available restricted cash is not available that investment well that investments is any sort of investment it could be that investment it could be equity investment it could be any sort of an investment gold investment invest in gold invest in cryptocurrency it's some sort of an investment but the intent is to sell it in the near future within the next 12 months it's listed under current assets and for example if it's a debt investment or any investment the company will show a detailed schedule for example that investments are reported at fair value this no this way we know this number is reflected the fair value in the following schedule as summarizes the estimated value for example we have corporate notes the fair value 100 000 municipal bond us government securities and this is the 230 000 that ties now this is a simple illustration in the real world the company might be a little bit more involved they might they might have equity investments they have to reconcile everything that this is the basic idea the next thing we're going to discuss and again we're going to talk much much more about investment in future chapters i mean we could have all sorts of investments we could have hold to maturity we could have trading available for sale we don't worry about this now all we're worrying about now is the structure of the balance sheet the next thing we're going to discuss is the receivable we have accounts and notes receivable and we have income taxes receivable again as i told you receivable is reported as net whether it's account or notes and what's going to happen the company will explain what the receivable is all about what's where is the receivable is coming from account receivable net of net and other but basically net receivable on our consolidated balance sheet our amount primarily related to customers so basically this this receivable is coming for customer we estimate losses which is the allowance account based on known troubled account and historical experience of losses incurred so they tell us how do they come up with that allowance again we're going to have a whole chapter about this receivable are considered impaired and written off when it's probable that all contractual payment do will not be collected in accordance with the term of the agreement so they tell us here also when do they write off an account well when the contractual obligation is not met we don't think it's going to be met we write off the account okay the allowance for doubtful account was blah blah blah they will tell us what method they are using for the allowance so on and so forth so in addition to the figure in addition to the figure we have to show the note for example here we also have an income tax is receivable and the note for this is as a result of a settled net operating dispute and our favor with the irs we expect a refund of seven thousand dollar from the federal government so we have to let you know what is that seven thousand well it has to do with a dispute with the government about the net operating loss we want that dispute we're waiting to be refunded seven thousand dollar so simply put we show the numbers and wish if there's any needed always there's needed information we have to show it in the notes inventory for some companies inventory is a huge number well it's not only we show the inventory we have to show how do we account for this inventory how do how do we value the inventory well first of all we define inventories consist of product available for sale we're using FIFO first and first out method we value them at lower of cost in net realizable value don't worry about the terminology if it does not make any sense it will make sense once we cover FIFO once we cut once we cover the lower of cost the valuation require us to make a judgment based on currently available information notice here we make a judgment and this is one of the limitation of the balance sheet is when certain numbers are judged we make a judgment on them they're not real we decide what that number is for example we might have to write down inventory based on currently available information likelihood of disposition such as through sales to individual customers return to product vendors or liquidation and expected recoverable values of each disposition category so simply put when we looked our inventory we gave you this number this number include our judgment about returns include our judgment about the value of these inventory today in terms of how sellable they are a return of product vendors so on and so forth so do we give you all information and this is basically a snapshot and i believe this is from amazon this i get this note from amazon um prepaid expenses there's not much to talk about prepaid expenses it could be listed just prepaid expenses if there's anything relevant they will tell us so this is basically the current section of the balance sheet right after the current asset comes non-current assets and the rest are typically non-current and under non-current we could have long-term investments what are long-term investments well long-term investments are investments held longer than one period the intent is longer than one period because if you look at the current assets we have also investments but those are st short-term it means we're going to sell them in the near future well we could have investments that's going to be long-term longer than one year and we we list them in their own categories so what can we invest in we could we could invest in practically anything gold cryptocurrency stocks bonds usually investments are reported at fair value for example if it's a stocks if it's bonds it's either at amortized cost or fair value depending on the classification remember those are stocks and bonds of other companies sometimes they are called securities we call them securities also we list under long-term investments non-consolidated subsidiaries or affiliated companies companies that we have either and we have significant control in okay and these are treated using something called the cost method or the equity method and this is one course by itself but if we own more than a certain percentage but less than other percentage if we own more than 20 but less than 50 we might account for the investment differently if we own more than 50 we account for it totally different but the point is here you don't have to know all this information you have to know that if you have a significant investment in a company well you don't buy it to trade a significant significant amount you you trade and you invest in a company if it's a significant amount for a longer period of time therefore it's listed under long-term investments also we could have here fixed tangible asset held for speculation not operation so for example you might have land building but it's not to use them in your operation it's you bought a piece of land and you want to flip it you want to sell it when the price is right so you're not using it therefore it's called investment not called property plant and equipment and here's a section of investments for example investments the company would have additional notes for example this company have an equity investment of 750 that investments of 300 and they will tell us in the note what is this all about investment and that securities are classified as available for sale carry that fair value changes in fair value is reported in comprehensive income again this may not make sense to you now but it will make sense to you later on certain investment will be accounted for using the equity method if the company has significant influence in the equity to just tell us if they have significant influence and the company assesses the client in fair value of debt securities and equity investments to determine if such decline other than temporary simply put we have to assess for any impairment this assessment is made considering all available evidence including changes in the general market condition specific industry individual data etc so they tell us also if we need to impair those investments what do we do to impair them what factors do we take into account so they tell us not only the numbers but how they value the numbers and in case there was any impairment how do they account for those impairments and this is what we do under long-term investments another section is an on-current section is property plant and equipment and those are assets that are used in operation in regular operation in their long-lived it means they last for several years examples will be land building machinery furniture tools natural resources or wasting resources are listed here those assets are reported at what we call the book value or carrying value it means net of accumulated depreciation for example we don't depreciate land and natural resources net of depletion but the point is they are carried at book value and this is what they look like on the balance sheet for example you could have land building machinery total then minus accumulated depreciation and will have the net amount which is 535 so we add them all up minus any accumulated depreciation remember land is not depreciable therefore there is no depreciation for land in this number 120 and again the company will have to tell us a little bit more about their property plant and equipment first thing stated at cost we report them at cost and that's important minus accumulated depreciation then they have to tell us how do they compute depreciation and we're going to have a one whole chapter about this using the straight line basis based on the estimated useful life notice here we're using estimates again another weakness in in in the balance sheet leasehold improvement one to 20 years machinery and equipment one to 15 years so on and so forth so they tell us exactly what they do and they tell us that there are maybe subject to impairment assessment and using the recoverability of the carrying value test don't worry about this you will learn about this later this the point is you don't only show the numbers you show how you account for these numbers how you value those numbers right after property plant and equipment we could have a section called intangible asset and for many companies that's a huge section for example for pharmaceutical companies intangible assets represent a huge portion of their assets more than 50 percent way more than 50 percent so what are intangible assets intangible assets are assets that lack physical substance but they are used in operation what are they patent trademark trade name franchise goodwill now again i keep saying this we're gonna have one whole chapter about those assets intangible assets but what are they what is a trademark or a trade name basically this name here is a trademark or a trade name so basically it's an asset that coca-cola uses but it basically lack physical existence it doesn't really exist franchise for example if you want to operate a mcdonald you have to pay a fee to be able to put their name and use their use their brand therefore it's called a franchise fee it's an intangible asset the right to use that name goodwill is another asset and goodwill is created when one company buys another company i'm going to give you a quick example just to kind of move on with goodwill but goodwill is an important topic to be to be to be dealt with later on for example if a company is worth their fair value of their assets are 100 000 and the the fair value of of their liabilities again i'm using the fair value number is 60 000 to be more specific if the fair value is 60 000 we can say that the company is worth 40 000 the company is worth 40 000 if you buy this company for something other than 40 000 more than 40 000 it means you are paying for something else that's something else if you cannot identify a specific asset then it's called goodwill so if you paid 80 000 for this company and it's worth 40 remember it's worth a fair value 40 fair value of assets minus the fair value of liabilities then you paid 40 000 extra okay 80 is for so you paid 40 000 for the assets and you paid an additional 40 000 assuming you cannot identify an asset to assign those 40 000 to you would say this this is called goodwill okay those assets are reported at book or carrying value net of accumulated amortization for limited life assets so these assets some of them are limited life if they have limited life they get amortized and any unlimited any unlimited life intangibles are subject to impairment they are reported at cost and we we we we test them for impairment every year and again that's all you have to know is what good what goes into the intangibles and what what categories goes in there and that's all you have to know for now again this topic is covered much much more in details and this is a sample of of an intangible asset balance sheet right here they're listed at cost cost right here 389 minus accumulated amortization again goodwill is not subject to amortization will give us the book value of book value or the carrying value okay and they tell us here for example how what how do they treat goodwill it's assessed at least annually at the reporting unit or more frequently if if events or circumstances requires it they tell us what factors they use an impairment macroeconomic condition industry and market condition and it tells intangible assets are amortized using the straight line so we're using the straight line basis again all this topic will be covered later i know i keep saying this because i don't want you to think oh my god i don't know this you know is there something wrong with me not at all this is this is just an overview of the balance sheet of the asset section of the balance sheet i'm just giving you like a sense of what's kind of what's coming next and we might have some companies might have other assets this is a catch all category and it varies in practice here you could have anything that doesn't fit under these four categories current assets long-term investments property planning equipment and intangible asset you could have long-term prepaid you could have long-term receivables but long-term receivable sometime goes under investments it all depends on what the management intent is you could have restricted cash in this category cash that you are restricting for longer period of time again it's a catch all it's a catch all category at the end of this recording once again i'm going to remind you if you are studying for your CPA exam to take a look at my resources give me a chance give me a look i can help you pass your risk is one month of subscription your potential gain is actually passing okay invest in yourself invest in your career you're going to study once for the CPA exam throw everything on it my nominal fee is not going to break you try it for a month you like it you keep it you don't you cancel good luck study hard and of course stays


Meanwhile, the Osho State Governor Ademola Deleke has helped on the need for government and all to ensure sacrifices of the armed forces in securing and ensuring stability of the nation do not go in vain. The governor who joined his counterpart across the nation to commemorate 2023 Armed Forces Remembrance Day for Falling Heroes noted this in his address at the event held at the Osho State House of Assembly in Oshobo. The governor had earlier promised his government's extension of welfare packages to families of fallen heroes in the States. We are faced with mounting security challenges at the time of national and global economic crisis. National and state leaders must therefore brainstorm on how best to meet the financial needs of the security sector. Despite competing needs, a new national dialogue on sustainable funding for the armed forces and other security services is necessary now more than ever before. We must re-evaluate our finances option focusing not just on military hardware. We must innovate to care sufficiently for the welfare of service personnel and veterans.


If you are going to have the audacity, the gumption to speak about someone speaking against the Lord's anointed. Well, then when you speak against the Bible, when you come up with some sort of heresy that is not found in the Bible, what are you doing? You are literally speaking against the Lord's anointed, the anointed. You're speaking against the Scriptures. And so who are we? We're like David. We're like David going out against a life who spoke against God. And why did David go out there? Not because he had this great affinity for the people. No, because he had an affinity for the Word of God about God. Who is this uncircumcised Philistine who blasphemes the name of the Lord? No, we're not having it. And you get mad at us and say that we should not. We should not touch the Lord's anointed. Listen, I can promise you this as long as you stay in that pattern of abusing Scriptures, of distorting the Scripture and presenting a different Gospel. You don't have to worry about us touching the Lord's anointed. I can promise you this. The anointed Lord, the anointed one is going to touch you.


Semiconducting quantum dots with nanometer sized particle sizes exhibit unusual properties due to their band gaps that depend on various factors which can be tuned for luminescence stimulation by photons or electric fields. Quantum dots have applications in electroluminescence devices, solar cells, and biological imaging. This article was authored by Paul H. Holloway, Tengkuan Sang, Lei Qian, and others.


Live from Orlando, Florida, it's theCUBE. Covering Enterprise Connect 2019, brought to you by 5ix9ine. Hello from Orlando, Florida. I'm Lisa Martin with Stu Manaman of theCUBE and we are on the floor in 5ix9ine's booth at Enterprise Connect 2019. We're excited to be joined by another guest from 5ix9ine. We've got Daryl Addington, the Director of Portfolio Marketing. Daryl, it's great to have you. So nice to be here. This has been great for us. We've gotten a lot of conversations over the last few days, a lot from your execs, customers, partners. This space, Enterprise Communication and Collaboration, it's really hot. It really is, yeah. There's so much opportunity there. Give us a little bit of a picture about what you're seeing in the global market from a trend perspective to where your team says, all right, let's really work with our customers to narrow down the problems that 5ix9ine should solve. Yeah, so it's really an interesting, as you said, it's a very hot space right now. Everybody has a contact center that has any sort of customer service, and so moving from what they're currently using today into the cloud is what's happening en masse, and the market is a whole, and contact centers as a whole is really said, okay, the cloud does look like it's got the right capabilities for me, and as they age out of those older systems, they're moving into the cloud. So it's very exciting, and there's a lot of new capabilities there as well. My team really focuses on what the customers are trying to do in the contact center, what types of problems they're trying to solve today in order to meet the needs of their customers, and then we work to put together materials and things like that to help articulate what makes us different, what makes us unique, or how we can uniquely solve some of the issues that contact centers are facing today. Darrell, I love that. I'd love for you to bring us in a little bit more in those customers, so the queue's been covering the cloud for quite a long time, and speed and agility are some of the top things that we hear when we're talking about cloud in general. I know that translates to the contact center, but what else? What are some of those key concerns that you're meeting with the customers and what are you hearing from them today? Yeah, so I think one of the big things that people maybe don't realize when they're ready to move into the cloud or they're starting to move into the cloud is that the updates and the innovation that you're capable of having when you're in the cloud is increased pretty drastically. So there's two ways that that happens. So one thing is that we're a multi-tenanted cloud offering, you know what that is, and so when we push code out to our customers, we do it to all of our customers, all at the same time. So there's no upgrade path that they have to go on or extra work that they have to do or professional services teams, we just get that to them. So they have new capabilities at their fingertips all the time that they can take advantage of. That's one big area. It's such a great point. Even, you know, give most customers and talk to them as Microsoft as their example. The Microsoft of previous years where I have patch Tuesday and am I in the latest patch and what's going on and everything? If I'm running Office 365, if I'm living on Microsoft Azure, I'm not asking what version or did I get that latest security patch in there? Because they take care of it. Yeah, now that absolutely all goes away. The other thing that's happened that's really interesting is that in an on-premises world, you get the software, you buy the perpetual license of course, you load it on the servers and then somebody integrates it all together so that the agent can see where the customer information is in the contact center and some of the WFL features. In a cloud environment, that's all happening based on the vendor. And it has a kind of a surprising result as part of that. And that surprising result is that it doesn't break as often. It's not as fragile as it was when it got all stitched together by a specialized team of people that by the way have moved on to the next project. They're not there to support it anymore. But because we have hundreds of customers that are using those integrations on our platform, you know, and they're using it every single month, each one of the integrations, we have to obviously make sure that it's functioning all the time. And that lets them, this is the surprising part, lets you iterate in the contact center in a way that the contact center hasn't really been able to do up until they had the cloud. You can make changes every couple of weeks if you want to. And actually, you know, you'll have David on, I think a little bit later from Carfax and that's one of the things that he talks about. So hopefully you can ask him some questions about how they've changed there since they came on board with Five Nines. I would love to know that because as we talk about the essentials of cloud for contact center, contact center as a service, the obvious operational and cost benefits of the cloud. But also, I know Five Nines has about five billion minutes of recorded customer conversations and Rowan, troll of your CEO, per year. Yes, thank you. We'll be coming on later today saying, you know, I was going to say pre-historically, maybe. Previously, there's a ton of dark data in there, but there's so much insight there that, you know, the problem is the consumer behaviors changing everything we expect. Omni-channel experience, right? We're demanding that. Contact center still has the original problem of meeting the customer demands and resolving a problem, but now there's so much more complexity because of Omni-channel and all of these different things. So talk to us about how you guys at Five Nines are helping customers to really ensure that the cloud is going to maximize, say, their opportunity to dial up AI. Right, so it's interesting. I mean, AI has got so much potential in this marketplace and Rowan will talk about that this afternoon. You know, it's an exciting time because, well, first of all, AI is a whole bunch of different types of technologies. You know, kind of at the core of it is machine learning, of course, which allows you to create these different types of models for doing things that human beings have been good at. And you know, in the cases of Google, what we've seen is that their dictation has improved drastically over previous generations of recognition and things like that. So that's very exciting because you can, so dictation in particular, lots of things you can do with dictation, that's part of that dark data story that we've been talking about. You can pull the words out of the voice that are sitting there and use those effectively. But there's another layer there, which is natural language understanding. Once you have the words, what do the words mean? And that's, I think, where Five Nines will be able to provide a significant value, again, based on that dark data because if you think about the way a customer is going to interact with a business, they're not going to use the words that you use when you're communicating on your mobile phone to Siri, right? You're going to be talking about whatever it is that you're doing inside of that business. And so if it's pharmaceuticals, whole different set of vocabulary that you're going to use communicating with an agent around pharmaceuticals. And the same for every single industry, right? And so that's where that really starts to come into play is those systems, that machine learning system, has to have all those specific, not just industry level words, but business level words, right? If I'm calling Amazon and I'm talking about a specific capability, I have an Amazon, that's going to be a different set of words versus if I'm calling my cable company because they're specific products. And so anyway, so all of that is going to lead, I think, into a future where we're able to provide some very interesting and compelling AI driven solutions for contact centers. All right, so Daryl, Lisa and I have had a chance to, we see the show floor, we've attended some of the keynotes. One of the things we rarely get to do though is actually go to some of the breakout sessions. You led one of those yesterday, participated in one yesterday, maybe bring us inside. How was the attendance? Any good questions from the audience and what was some of the key takeaways? No, attendance was good, it was a good session. So we were talking about the Intelligent Cloud Contact Center. So one of the things that contact centers are trying to think about is, how do I create a system or a platform, a process within my contact center where I can better serve customers? And so we've coined this term or we have this term, the Intelligent Cloud Contact Center. It's what we deliver with 5ix9ine Genius, which is the 5ix9ine platform for delivering services out into contact centers. And essentially, if I can just run you through it really quickly, the Intelligent Cloud Contact Center is integrated into all the systems, as we talked about previously, so CRM and WFO capabilities. Out of the cloud, you just turn it on and configure it and you can use it. Of course, you can customize it if you need to for your specific business processes as well. Second element is around agent empowerment So the agent is really that human touch point between the customer and the business. And usually when the agent gets involved, it's this kind of critical moment, right? So the agent needs to know, either in their head, but there's a lot of information and that can extend your training time or right in front of them on their desktop, all the information about that customer so that they can help the customer continue their journey, whatever that happens to be. And hopefully drive it to conclusion, right? So that's the second element. And then the third element is really about reliability. So it has to be a reliable system because you're offering it as a cloud service. If it's not available, you can't use it. If you can't use it, you can't run your contact center and you're not going to provide great service to your customers and really drive out that customer experience. So that's the third element of the Intelligent Cloud Contact Center and seem to get good feedback from the crowd. Yeah, had a number of interesting questions back on that. Anything particular, a question catch year year that might be a common thing that users would be asking? You know, none of them are coming to mind at the moment. I remember them as being interesting. I flagged them as such and we had an interesting conversation after the session, but I don't actually remember. It's always at these shows, it's a blur of, you know, meetings, engagement. There's a lot of activity, there's a lot of activity. There's been good buzz. Any other just kind of key takeaways you've had is we're getting to the third day of the show and some of the interactions. Well, I think every single business is at a different place and so while it's fun to talk about AI and it's very interesting, I'm excited about it. I think depending on where a business is right now and their particular path and their particular journey, there's still a lot of things that you can do that don't require AI to transform what you're doing in the contact center and that Intelligent Cloud Contact Center I think is one of the ways that a business can really do that and that is to get that data all in a location, get it in front of the agents, let that agent be able to know what's going on with that customer at that moment and be able to communicate with the customer and then do that with confidence that you can iterate and then improve your business. So one of the things I didn't talk about yet, so I'll do it now, is metrics and being able to know what's happening in your contact center and that's obviously a fully integrated part of that. I was going to say, what are some of those key metrics that we think of net promoter score, customer lifetime value, predicting customer lifetime value. What are some of those key metrics that 5.9 is helping your customers to achieve through the Intelligent Contact Center? So first call resolution is of course, a critical one that a lot of contact centers use to try and to determine how well you're serving your customers. I think one of the key things that's relatively new for the contact center industry is giving the stats to the agents so that the agents know how they're performing all throughout the day. We all like to know how we're doing, right? We want feedback on a regular basis and when you don't provide those to an agent or if you just have a really simple wall board that's up that the agents are looking at, then all they have to go on is that weekly call with their supervisor where the supervisor goes, well actually on Tuesday at 10, you forgot to introduce the brand correctly and on Wednesday at 11, you didn't greet the customer the appropriate way and you didn't end the call with the appropriate greeting based on the fact that they were called. So that's no fun for an agent, right? It's basically a mistake driven set of feedback that you get. But if you give them the stats in front and the performance dashboard that you provide does that, then they can see exactly how they're doing all through the course of the day and that helps them to do better. People will auto correct almost instantly when they get feedback on how they're doing and it makes you feel better because then with the gamification aspect of it, you're ratcheting up how you're doing, you're starting to compete maybe with your peers a little bit or at least you're feeling good and then at the end of the week the supervisor can come back and say, hey great job this week, let's talk about some deeper skills that you can work on with you to improve your close rate on sales for example rather than yeah. I love that because I cringe a little bit at gamification but knowing this kind of environment, right, if it's something that I can proactively look at it myself, I can engage on it, I take ownership of myself, so right you can have more constructive engagement and work on strengths when you're going with your management. That's what it's really all about.  It's not about having a silly game on the side. It's all about, am I doing the things that the company wants me to do? And then there's some nice fringe benefits that can be out of it too, monetary awards or things that you can buy, tickets to sporting events, things like that is all part of the package. So we talked so much about customer experience, CX, big theme of the show, every conversation that we've had but I'm just kind of wondering and hearing you talk about how 5.9 is enabling the agent experience, when you're talking with customers, do they see customer experience and agent experience as separate issues to deal with or are you really saying they are one and the same and here's how we're going to enable you through the agent empowerment to deliver that awesome CX? Yeah, it's a really great question because you're absolutely right. If the agent is, like we just talked about a second ago, getting negative feedback every week about what they didn't do right, well, how is that going to motivate them to be excited about talking to the customer? Whereas if you've got an environment where the agent doesn't have to, so part of the problem with the old desktops for the agents is they're just too complicated, right? So if I'm on the phone and I'll just do like a parody of it, you know, I'm trying to talk to you guys, you know, but I'm constant trading on, you know, digging through different screens and it's just really hard to connect with the customer. So if you create that environment where it's easy to understand what the customer data is, intuitive, you know, almost. So it doesn't require much training, but then also you don't have to focus on it. And you're giving constant feedback on how you're doing in your performance all throughout the day and your supervisor sessions at the end of every week are on a positive note. Doing great job. Let's see how we can increase your close rate. Now you've got an agent who's enjoying their job, which is cool because then, of course, if they're enjoying their job then, when they get that call from a customer, they're interacting with customers. And they're empowered to make decisions, right? And to have the right content, to deliver that through the right channel to, you know, not make that the last exchange that that business has with a customer, but to actually retain them, as you said, retention is huge. Is that agent empowerment and being able to make decisions I can imagine can be an absolute game changer? Yeah, no, absolutely. And a lot of call centers would like to become, they would like to transform and be able to help the business in those key areas, whether it's retaining customers or whether it's cross-selling and up-selling different capabilities. And if you have the right tools, it's much, much easier to enable the agents to do that. All right, so Daryl, we've been talking with your team this week about many of the announcements at the show. What have you been involved in? Which are the ones that have been exciting you the most to be able to get in front of customers and talk about? Well, so one of the things that we've been talking about over and over is the agent desktop and the information that the agent has. And so we renamed our platform as part of this show. And so we've renamed it to 5.9 Genius, the Intelligent Cloud Contact Center, as I've mentioned previously. And we think that name gives us some interesting ways to talk about really the power that we're bringing to bear with our cloud contact center. Because it's integrated, because the desktop's intuitive, because it pulls information from all the appropriate data sources, including customer intent in a self-service channel. And it's delivering that to the agent. It really does empower a different way and a different method of communicating with customers that businesses can use to improve their customer experience. Daryl, thank you so much for joining Stu and me on theCUBE this afternoon, sharing about what you're doing and how that voice of the customer is really impacting everything that 5.9 does. We appreciate your time. Yeah, thanks so much. Thanks for having me. First through Miniman, I'm Lisa Martin. You're watching theCUBE.


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and we're live. Who doesn't love to be live? We're a little bit early but it's fine. We're running in circles trying to get everything done before we leave on Saturday. It's not Hurricane Island. The hurricane's already gone. It is. That's what the thing on the thing said. We turn that on. You want a chair? No. I'm just gonna stand. Thanks for offering. What's up Amy? How are you doing? I went ahead and mixed my resin because I don't want you guys to have to sit around and watch me mix resin. So, hello Kim. I hope you guys have had an awesome today. What's today? Thursday? I'm gonna do another all over pour swipe but I'm not gonna do any under resin. I'm not gonna grease the pan. I'm gonna be a little bit more deliberate about where I'm adding my colors. I'm gonna be using a couple of colors that I used yesterday but also a couple colors I didn't use. So excited about going on vacation with my husband. Never gets old. It's probably getting old to him because I do it all the time but. So, went ahead and mixed my resin the way you should. Three minutes. Made sure it was all fully incorporated. You're waiting to board the plane to Florida to see your BFF and Marcy. How exciting. For an acrylic class? I know. I don't even like orange and the tangerine's pretty awesome. So here's another look at the tangerine. So let's do some tangerine. So I'm using all paste except for one powder. You don't have to use a lot of the pigments that we use because they're extra pigmented pigments. This is bright yellow from just resin. I don't know if you guys know much about me but I don't use a lot of yellows or oranges or greens and I'm using two thirds of those colors today.  It's gross. Yep. Yep. Yep. What's up Debbie? How you doing? The next color I'm going to be using is a titanium white. It is by just a resin and I'm using a little bit not a lot of white because I'm just going to use it to brighten up some things. Oh, thanks for the alcohol rag. My love. You could have used both of these when you did your fall piece. You sure could have. Okay, so the next color I'm going to use is that amazing purple sapphire that we used yesterday. I so love this color. I have more on order. I am out currently and I guess I overload my powders so everybody just to get on board with that. And then the last color I'm going to use is mint by color passion. Bam. This is actually a brand new one so I'm going to have to bust the seal on this one. Is that like a whole different color from the six that were from yesterday? This was not used yesterday. Get in there. Now that color is called mint. See that's how easy it is that my jars get dirty.  I just want to get each of them mixed. Sorry y'all, I'm recording. We are recording for multiple platforms today. So one of the cool things about pastes if you've never used them is that you don't have to worry about those little freckles of color that happens when you use Micas and the fact that you can get both a flat or non-shimmer paste as well as a shimmery paste. And the flat powders that I've used before just never work out for me. That is a bright yellow. It's like a daffodil kind of yellow. I always wipe my asterisk off before being done mixing and all the colors that mix so easily into resin through all of the brands that we use. That titanium white is a must in anybody's anything. So this is the palette we're using. Mint by color passion. Okay so this is the palette that we're using. A bright yellow from just resin. Purple sapphire from resin art. Tangerine from just resin. Mint by color passion and just resin titanium white. I'm actually not using a metallic which is kind of scary. I mean like a silver, gold, copper, bronze, etc. What's up Tim? Jeff's just started making your hat right before he went live. I had to stop him. Yeah titanium white for the win. G-U-D! Okay so I'm gonna basically lay these out horizontal and then we're gonna swipe. I don't know why I chose an aqua or a mint color for this but I did and I'm okay with that. It's essentially going to be the oceany area for my piece. I'm going to kind of mix in some of the colors as I go up the piece. I'm going to save just a little bit in each cup just in case. We're going to top off with the purple sapphire but I'm going to bring it down into the orange because it always looks good mixed in with this orange. Not mixed in but you know I mean we are swiping. Yes we are. I'm just kind of trying to incorporate some of these colors a little bit higher into the other ones because I want them to swipe into each other really nicely. Okay so now we're just going to blend it out. I'm going to make sure I have a clean finger which I don't but I'm going to do my best and all I'm doing right now is filling in and making sure I don't have any places that don't have resin. I'm going to try to switch fingers as I go up the board so that I'm not mixing yellow and orange and purple and teal all together because that's not going to be a good look. Just trust me it's just not. It already looks like like if you kind of squint your eyes it looks like a far away sunset. Yay. If you drink a lot of wine. So if you drink a lot of wine this already looks like a far away sunset. See surround yourself with supportive people. We'll go far that way. So I'm just going to fill in this bit and this bit and I'm going to pull some orange up into the purple because we don't have any up in there. This is one of the few times that I will allow thin lines of color. Okay looks like a hot mess right now. I know I know. I'm gonna should I add some white now or just hold off and see what it looks like without the white. What do you think B? Should I add white through it? I don't know. I don't know. Let's do it. Let's swipe it and then if you add white you can blow it in there. Blow it in there. What's that TG? Love the color blend. Well thank you. Thank you. All right so let's get a big piece of swiggy paper so we can try to go all the way across. Clear some space. All right. Can you do one big swipe? I'm gonna I'm gonna do one main swipe. Yeah. This torchy is RIP. Let's get a new one. So I'm just gonna heat it up a little bit first. I'm gonna try to pop some of the bubbles. Make sure I don't have any little floaties in there and heating it also makes the resin a little bit more fluid. Okay we have a swiping paper. Oh my goodness I'm nervous. Should I jiggle juggle it or just go straight? Maybe maybe one or two little jiggles. Okay here we go. No okay I have to pull kind of slow because I have to pick up resin as we go across. Boom chuckle luck. I'm just gonna tear off a little bit. I'm just gonna put a little wave in our ocean down here. It's essentially kind of what this is right? Just heat it and maybe tilt it a little so that it yeah that's what I was thinking. Okay so let's add a little bit of heat. Way to go. And now we're gonna tilt this way to fill back in where I let the swiping paper kind of scrape a bit. This would be good for like a background of something. This is definitely a great background.  I want to palm tree this up and resin over that it'd be amazing. So I'm going to take you guys down take you for a little ride and show you what we're working with. And then hopefully this will be dry in the morning and I can do embellishments to this before we start really getting ready for our trip because guess who has impact yet? Me. If you guess me you're right. Look at those colors playing together. I can't even handle it. I don't even like tangerine color. What's up Maria? Ooh because we use the mint from color passion we're picking up some sellage through here. See? Ah hold on let me zoom you in. Oh yeah I want to just see if we can show if there's anybody in here that's new who doesn't know all about us. Thank you Mending Glow flooring. We want to do a floor when we grow up by the way. This is my first live chat with you guys. Well we're so happy to have you Miss Maria. You look like you're in a beautiful setting if you're anywhere near what your avatar picture looks like.  Now these notice that the cells are where the green or the mint is but not so much up here. That's because we use color passion base. Every paste from color passion except for the one that says top cell is a base cell. Okay what you got? Oh so um if you don't know what we're about we're a one stop residence shop and we have these coasters that we basically consider no cleanup, no sanding, easy peasy, chicken wheezy.  Let it dry. You definitely let it set up on a cup let it dry and you get your little drippy drips. We we normally suggest to lay them flat but when there's something small with a lot of detail I would definitely let it drip because you might get a little bit too much and then it's a little bit more difficult to take off but these are super easy to take off. Jeff doesn't even have nails and he can get that off so easily.  By the beam by the boom. No cleanup, no sanding. Right no cleanup, no sanding is the name of the game. We have all kinds of shapes. It's true. We have all of the shapes. So y'all what do you think about these colors together? What would you have done differently? Would you add more white? Would you add white throughout or just leave it where it is? Hello Jerry. What do you guys think? I already took my gloves off but I'm here for y'all. Hello Jack from Pittsburgh. How's it going? I think it looks good too but I wanted y'all's opinion so tomorrow if you have time to come in what my plan is is to do some blacked out palm trees that's just breaking in like maybe two on one side and then one on the other but just silhouette so you're looking through some blacked out trees and then I may have Jeff hint like airbrushes sun right here just a hint and then we'll flood it with maybe some milky way or abalone to bring a little bit extra sparkle and pizzazzimates. You guys sunsets are just that easy. Let me know if you've done sunset before. Did you use colors kind of like this or different colors? Anyways I have to send out more orders before we start packing and getting ready. I'm so excited! Anyways the colors again are purple sapphire from resin art. I don't have this in stock but I will soon. Tangerine from just resin you can also use John shimmer from color passion it's very similar. Bright yellow from just resin you can also use fluoro yellow from just resin and color passion it's very similar and then mint from color passion I just got a bunch of this color in love it and of course titanium from just resin it's I have titanium in stock now which is absurd that I've had stock of titanium for this long because usually I sell out within like four days. Anyways tune in tomorrow it's going to be an early live I don't know what time the live will be but we're going to add palm trees and more resin anyways I hope you guys have an awesome evening be kind to one another because you never know what someone's going through. And since Jeff is busy always remember that we do the test so you don't have to. Also look at my bobo I'm gonna miss him while we're away for a few days my precious little bobo. Anyways you guys have an awesome evening we'll see you guys tomorrow bye!