Hi. I want you to say hi. So, this is SP. What's up everybody? Welcome to SPM Buzz. My name is Liz Jackson and this is yet another episode of mafan nii tachacha aji nii pata, nili pata, kia pokokomen so, majo kwagwa wakwa kariubia, mafya wakwa kwa waka kwa kutualika kwa waka kutualika kwa waka kutualika kwa waka kutualika kwa na filvizuri, kwa na saminfekshin Like you can even say, kwa na venya, kwa na jikuna sana So it's ina manisha either me aqwa logic to food ama dati ake tumeya ribuju Dexter eats literally everything as long as me kwa na you're eating, he's in for it or unless kuna tulitu parasites zinamoma umaya Let's talk about Dexter How is nihi ama she? How old is he or she? Is a he I think kwa kwa 2 and 7 months 2 and 7 months 2 yas 7 months Ana kwa na fanyongu bati de? Kuna ufalengi nese sima dumamta ama sumta 2 ezi fanya Susatu na fanya bati de ya ni nina every day kwa kenishere So I rarely do it Atta we don't do it What really inspired you to get a pet Is it something that you are influenced ama you just love animals? Naturally I love animals but my mum loves animals Extremely Utama bata na ngombe, kuku, sungura, umboa, paka she has everything atta go, ya ni aneza handul kila kitu but for me ina kwa nga basically attracted to pets sana sana dogi ama dogs and my favourite the time that I wanted to buy a dog nili kuwantaka kubai ahaske but she is a half wolf but she is a half dog but for me I couldn't nili kuwantaka something and I keep busy especially when it comes to stuff to do with mental dogi sana sa idea sana like they help you recover kuna kwa na covid apa na nili jumumua dogi everyone I was being locked in the room nili kuwale fezi ya kwanza so the only thing that could access my room is the dog kus aizia umbo kizana so it keeps me busy na ina ni pati ya company especially on my siblings are not there and what was the process of getting him did you buy him, did you get him from a friend Dexa, kum over here kum say hi kum I want you to say hi so this is SP SPM say hi to SPM and say your dexter so to answer your question ulu kumeni uliza the process of getting a dog what ulu kuwata joa na penda dogi sana I used to post a lot so one day my NTV producer when I used to work at NTV anga ni bia kuna bishtakia na uza mba dogi so if I'm interested ni mwambi e so I bought him from him I'm a through a friend and then of course the whole process of vaccination I couldn't take him kamaja vaksinitiwa so it's very important to say before by pets from their owners lasimawangali e kamazime vaksinitiwa ikona kadiake so that it's even easier when you're taking him to the veterinary kachani kukate dekidogo there's something very important to me like now when you acquire a dog sasa una tkakumileta home ni process ganyu na faku wata so una faku wata process iya kwanza kukonfum kama the dog itself is vaccinated because of in itwa gaji le rubi zama rubi it's a virus and it's really really bad kama mimi dekstali ni umaba joel kumikata kuhuga so unimagine kama gikwami kama gikwami vaksinitiwa and within 10 days you're dead like you're gongon so it's a very serious I mean virus so nambuan you have to make sure i'm a vaksinitiwa kama gaji vaksinitiwa deksta aki shuali shuali deksta like i'm a vaksinitiwa he's so excited he or she kama yuko vaccinated and you take him to the vet and it's not that expensive people think kumintin dogini expensive so as long as umejuwa dietia kia nininina na faku kula aki umdogo kus when he's young chakula indifference na inenda na age akwe vaccinated na I think that's the most important thing na kuna karatasizake so that when you're even traveling outside Nairobi you need to have them kuna temi nimeshikuwa things and how easy is it to get vet services in Kenya very easy you just google veterinary I mean hospitalisama vet kuna moji Westi kuna moji kwa koptik kuna ingine kwa kongresko you just google them kwa sababu very hard utapata zikiadvata isi wama laikuta jwati kakuna kenyata hospitala makuna na Nairobi so google them ziko mingisana let's talk about his routine what happens when he wakes up in the morning mbakala leji oni where at your routine dexter's morning routine morning routine one thing about me, I'm not a morning person dexter's adapted to the system he's not also a morning person so ni kiamkandia tamuka if my day is extremely busy to say me kama am chana kama ni kuna shuguli meetings, shoots, nini, atamka but here's the thing since I'm extremely active at night that's when I do my stuff I prepare myself utapata po he's always active around me he's always active around my brother, my sister then when anaja nitai miakulala probably around Sana ne satisa usiku atanzakona kilomto anashift anenda kwa rumiake since my sister di anakonga 3-4 hours na toke aende kwa bradangu ala le 2 hours then asubu mendo nini kia kulala so ni kia kulala nia nini kia na mimi kulala so until ile time ni tamuka so he has no routine ni aia atafuata kenye mwenyewe na fanya that's how dogs are they're extremely loyal so they'll just do whatever they see you're doing and what is his favorite food? his favorite food ni chapati oh my god dexter loves chapati apart from chapati anapenda kuku tushingo kuna tushingo choma miwenda kumchikuli yamta zina choma, nikama lexnax then i give them to him kuku na chapati chapati is literally his favorite that's why he cana nanonana ewe okay and let's talk about unesa tome ni breed unaja so he's a Maltese Maltese but half japanese splits half half but the whole idea is Maltese the whole breed is a Maltese but half japanese splits na ewe ingine do you ever think of getting him a wife? weh wacha ni kupeh story 411 are you ready for 411 so there's a name of mine over there akona dogi naitua Enda so Enda is a female half german shepherd so the girl is really obsessed with dexter but dexter doesn't feel like it dexter nantaka kunyongana binadamu dexter umona like the way nantaka tukona binadamu because i get used to the system i have binadamu and there's a time i even took him to a vet for 2 weeks amingona dogi zingine but dexter doesn't feel like it he doesn't give a damn about it because he's a Tasa and he doesn't give a damn about it but i've really really really tried and i'm staying and yes but i think i think he's going to choose maybe he's going to end a C-type maybe he's going to end a C-type when he's having a birth especially sa ziniakona infections what do you use so is it okay to show it? is it okay to show it? naturally dogs are important because they are important because because when you see a dog and you get used to it you get used to it so in a shed of so the first time i didn't know so i tried to wash him with all more oh my god miskatiwa i didn't know i tried to wash him with detergent then later on a few days later i started to shed a lot because everything we see happening i mean to him with google so to kuna na shed a lot kuna kitu na happen then after google to kuna tumia detergent na ifaiku tumia na detergent i mean kwa usho so a friend of mine told me there's a shampoo specifically for dogs na it's a good shampoo because after me yosha ikona smell fly na tukinu sa ikona rufu yosha asa but at the same time it kills yosho madudu yosho jams na warm up yosho madudu zene zemengia kwa so yosha ampu it's healthy for him but at the same time me kama deodorant that's what i use and where he sleeps akona kaki tanda ama tukua flow ma liatapata o kijana menu nisha character development so the first time when he was small but he used to sleep over so then i decided let me buy a house for him the house is just over here when i bought a house he was like excuse me I am going to sleep there so hataki because basically him as a dog the breed but again i always say the owner of the dog it grows it's the way it adapts compared to outside so he doesn't just sleep anywhere akia onamutua mingia kula nenda kula lakwa kitanda ako but he knows ai zingia kwa kitanda kama nim chafu so if he knows nim chafu tona nenda kujiyosha na jilamba na jilamba na jilamba tilakwa like now i'm clean i can sleep in your bed so basically he sleeps in everyone's bed so this is the shampoo no advertisement you can see nia kwa tick flea na lice but at the same time ina kupatia smelling you hear that na conclude na nukawe baia so basically this is what i use so every week i wash him once a week once a week juna jua akishikanji ai vi anza kukimbia ai jiyosha kwa mchanga ai rukia wa atu ai fanya nini so this is a good thing for him actually in the old dogs so does he go out to when there is a pets competition and he goes out to pick nig and he goes home omg sis danga lini ambia last Sunday this thing happening in Karen and you know it's for dog dog toba first that's not my thing at all but i really wanted to take him out because the world also wants to check up nini nini so i wanted to take him out me kama MPUI area na eka nini a clinicia macho kujem chekiwe so i really take him to do such activities because dexter kus a certain traction kus social media kus even in my own content he knows when it's content time we are shooting this content i'm not being left out so it's even hard sometimes even in the estate dexter is dexter na julika na bisa and he is a snobber he doesn't give a shit but he knows you so well but if he knows you so well so ataku jaku salimi he will hug you he will jump on you so i really do that but i would love to but he will say i don't do that i don't do that so how often do you take him for check up how often do i take him for check up once a year or it depends with ita tegi me na vene budiakina enda so i do once a year yo ni kumpeleka dungu vaksin na chekiwe nini na fakufanyua nini imetokea bla bla bla but the most important thing ni o vaksin once a year unumpeleka na dungua unless imetokeo na hiosasa infection na mokunatu kitu iya denya don't umpeleka tena usi but i rarely once a year but akiwam dogo after every three months unumpeleka usi ana dungua ana patiwa ni or also dawa ya minyo every three months ana diwom ana diwom but since already nisha jua kumpatia so i just go buy it and i put it on his food and he will throw it nimchuzi hei tekstais chuzi extremely chuzi and would you want to add more petama upumetoshikana deksta do you love cats? weh weh weh me and cats we don't say i to i it's not that i don't like cats but cats are quite difficult i mean difficult na paka inoza kugiauki ya anytime like paka si kamadogi dogs are extremely loyal ya ni the extremely dekstata lulakas diya fika kwa inyumba like atakuwa ya ni atakuwa destroyed completely ya ni atapatadi depression traveling it's a problem for me sometimes but since i'm a kwa used to my sister and my brother like it's easier for me to live him but sometimes i would love to but i want to actually add another pet for him he would be lonely when maybe i'm not there but at the same time i would like to add another pet 2 years man 2 years ni mingi 2 years ni mingi it's a lot of time for deksta how kwa around is there only someone at home ampele kanganas kwa kuna boarding oh ya kunazo kunazo which i haven't tried i did once because i wanted him to mingle with other dogs ya ni atakuwa used to eat kwa ya mezoe binadamsa deksta kuna karakutas are human like he behaves like human beings because amezoe are humans boarding na but again i wouldn't mind but yo pesa sinaya quest yo pesa sinaya quest it's too costly but it depends also on ampele kwa api kami nili ampele kwa 2 weeks na kwa wiki li kwa punch 500 bob of which it's very fair so i think kwa iniwa na eza ya but when i travel kwa zume nuliza suali who do i live in with when i travel my sister and my brother around the ones i introduced you to but when they are not around and we have our own schedule and we have things to do and we have to hustle at the end of the day kwa ata li pa bills so amezoe ame get when yo na funza dogia kwa again the way you communicate to her mama the way you communicate to her evo ni ata land kwa na ata adaptivo na funza we na 2 kwa 2 kwa na elewa ya and sometimes when also the friends are here na onbia go check deksta if it's okay that's also very important and how have you been able to train him na onbia keti kuna instructions pa le youtube ama how did you manuva that hee me mina e at first alikwa kichangumu at first alikwa kichangumu because sinayo noligia vini on a phones were like exactly so again kama ange kuja koji kwa kapeti angu and am so ona ni koji kwa kapeti ninge jam na nge ona dogs can sense they can sense they can see and they can communicate unless you're keen enough to do that ya nukichu kwa time ya kona if ni kwa passion you're passionate about what you're doing so it takes time before people get used to what you're doing and get to understand what you're doing same thing with dogs so ange kojiwa ni ko like deksta this is so bad but ange kuja tena kojiwa so i would beat him this is so bad na ika kwa system ika kwa system adi ana jwa niki ana kojiwa pali so alikuja kwa kwa akili so it's a learning process it's a continuous process and you have to keep the consistency you have to be patient because they don't communicate like kama sisi human beings lakini zi na elewa so it's a learning process and you have to start when they're still young saia kwa mkubevi atum pelikia mumuze a kuna ata elewa na na umse mengili atu mumuze ya ni umuwa kapsa because certain caliber of people umem pelikia plesingine depression and talking about disciplining him mma samawa una chapa chapa ok sii atikum chapa ames used to kwa saia me learn saia ata we don't need to talk he knows he sees you so if now kama anata kupupuwa anata kususu atenda pushm lango so atenda kukumpounda kujua kuniapa na jua that's easier to collect or there's an extra room kuju atapanda ukujuka bisa but asi guze carpet asi guze anything to do with seats ama malia na jua ini makosa na anta pigwa so he knows akifanya makosa ako kanyumba kake tneza kawna so let's go and see dexter's house it's ok ah ili kumana chuma apa but ali kula yote ali kula chuma nakanza kukula dimbahu na ujwadi nmimuweki kapetndani inia feel comfortable inia feel but for him ali kula ya so again until matemutua kuze ama nia muikuleta dogin gini nia nzishi inje but once umi nzishi adogin dania nyumba it will always stay in the house ali kata kukula chuma kabomua kapita nia kufunga apa so again that is dexter and the way he's backing aneza umamuwezi one thing about dexter ama according to how if you're a stranger he will back at you na aneza kuma but nikiwa unless nmumuwambia but ai zi kuma kama jambiwa akume so again it's a learning process kitambuwa nge ku rukiwa na akume but sayi ama lazima nmumuwambia but akiwa nani relate na wea na jua ah with time matabuka so kumuwezi aneza yes ututupets tu dogo I mean the small dogs can't bite anaka babi I have a mark because of him so if a kukepu boku niyuma what about the other person but again ana jua difference here big people na watui yes he knows that na mimi nima dogo ibezi confuse na ai zi confuse ana jua weni mkubuwa all right aki nani yes it was so amazing but then Antonia zatpe moa kenya so when I go yo miss katiwa na jua miss katiwa katiwa has an amazing patiwa and he's amazing he's so intelligent because I think also dogs can sense people who have pets especially dogs ita kujikunu sayi kwa like I smell another dog so it's easier to relate to other people when you have pets all right guys that was miss katiwa Dexter I hope you've enjoyed this episode if you have any questions put them up on the comment section na piya kama nataka kuna noii nyumba I'm selling it all right see you on the next episode thank you for coming


The phenomenon that we're going to talk about today, thanks to the kindness of its founder, who is willing to visit with us, something called couch surfing. So with that, we're going to start a discussion with Dan Huffert and get a little groundwork laid for how couch surfing began. I guess we should pull our audience. We can't do this easily with the webcast watchers. But for the people in this room, how many have used couchsurfing.com before? So how many are using it right now in the sense of staying in Boston with a host? Excellent. Oh, no. You are hosting people right now. Got it. Not at this very moment. Last couple of days. That works for me. Great. Is there anybody here heard of couch surfing? Or is our audience, aha, Professor Zinberg? So good. That gives us reason to do some exposition. Exactly. Focus group of one. So Dan, first tell us a little bit about your background. If we knew you as a teenager, what would we see? Well, so my name is Daniel Huffert. I'm founder and chairman of couch surfing. My background, as a teenager, I founded an online community. I am 31 years old. So as a teenager, I was working on a project on a bullet board system back in the early 90s and founded a non-line community that connected physically disabled patients, people with muscular dystrophy, with elementary and high school students online. And when you say online, then, if this was early 1990s, this was not internet. Well, this was internet, but this was pre-web. Pre-web internet. So how did they connect? They used to gopher or something? Well, they used, they dialed up to an online bullet board system through the modem. And there was an internet hookup using FidoNet back in the 90s. FidoNet. Anybody remember FidoNet? Ah, Chris Segoian, of course. FidoNet. That was where bulletin boards at individual phones could call each other on the phone in the dark of night and swap messages with one another.  I don't want your loud screeching noises. Right. It was a pretty crappy system. But it kind of worked. It worked just well enough to give you hope that it could work. And what first got you into this? You know, I got into online stuff in elementary school. I was really bored. I grew up in Berkline. Say no more. Not a lot goes on in Berkline. More now, I think. I think that town's got more excitement. But it was kind of a quiet little town. So you turned to computers to ease the boredom. Well, you know how you get the stereotypical 13-year-old?  And online, they're like master of the universe. Or like dark lore or something. So that was me. So I had my whole alter identity online. And how did that project turn out? That was great. Because it was so early, it was kind of innovative. So it was publicized on the front page of the globe and lined up a bunch of schools around that. It's really news perfect, isn't it? Yeah. Young teen helps the disabled using computers. Right. Yeah. So it was a good start. I was back in like 92. And then just got a impression there. So you go to college? Yeah, so I went here. Harvard College? Harvard College. You can hear the cheers if you're on the webcast. People are cheering wildly right now. And you majored in? Philosophy. Philosophy. Deep thoughts about unemployment. Got it? And while you were in college, were you? Yeah, so in college, I ran a software consulting firm out of my dorm room, partnered with local companies, mixed-step technologies, and other local firms. I see Nexstep is represented here today. Very good to see you. Yes. It was trade-off to you.  And then started to leverage act towards founding a dot-com, raised a couple million in venture capital. I was still a student at the time, so I took some time off. And what was the dot-com called? Dot-com was called Fuxito Worldwide. Easy to spell? Yeah, yeah. It was based on some Spanish word. It was a soccer website. So our target market was in Latin America. So we figured we needed some Spanish words to reach the customer. And how did that turn out? It crashed, ultimately. Raised a couple million. When you first, it was Spanish soccer, you say? Yeah, yeah. When you got your first tranche of money, were you like, go! Sorry, I had to.  He was working for us. He was also affiliated with Harvard, actually. And yeah, it was a lot of fun, learned a lot. But at 22, I didn't really know anything about running a business. OK, so out of the ashes of that, what happens next? Yeah, so then I hired a team for that company and ended up hiring the people who later became my co-founders for couch surfing. So my VP of technology and also usability ended up, we became friends. And we ended up co-founding couch surfing later. When did you get the idea? So the idea was, so I had done a lot of adventure travel. But the idea was actually, my idea kind of also the genesis of my partner, Casey. Define adventure travel for those who are not adventurous. Yeah, so after college, I graduated. I spent a few months traveling through Southeast Asia. And I was, by myself, traveling through Bali and make friends with local people in Bali and ended up staying with them at their homes. And staying up late and drinking beer and playing chess and just having a totally different experience than you would get if you stayed at a Marriott. So that kind of tuned me in. And I also done things like that in college. I took some time off. I wasn't the typical Harvard student. I went and worked on a ranch in Texas one semester in college. I had trouble getting through Harvard. Made it eventually, but two detours along the way. So I worked on a ranch and couch surf there, which was also a very different experience than just getting to see a different kind of person and people culture. So I guess it would be helpful to define the term. What is it to couch surf? Yeah, so to couch surf is, well, so we've actually expanded, we tried to expand the definition of the term a little bit. In common parlance, it means to stay in someone's home and sleep on their couch. Generally, someone you don't know otherwise. Well, I mean, traditionally it's been someone you do know. We've kind of expanded this to people you don't know. That's kind of the core value proposition. But we also encourage couch surfing to be not just limited to staying on people's couches on an overnight basis, but also if you're traveling, you want to make friends somewhere. Maybe you already have a place to stay, but you just want to see the scene. You want to get to know local folks.  You don't want to go. So your initial conception for the site was what? So I was inspired based on my successful experiences of couch surfing in Texas and in Bali and so on. And the way you basically do that is you would meet people at a cafe or a restaurant or something. You'd greet them. They'd greet you. And they'd say, where are you staying tonight? And you'd say, I'm glad you asked, because I got nothing. And then they'd be, why don't you stay with us? Something like that, yeah. And then you'd do something in exchange. Yeah, so in Bali, Bali is not a terribly wealthy area. It's part of Indonesia. And so I try to bring big bottles of beer for us to drink as we were staying up late. My contribution made me a feast and so on. And obviously, a thing of a specific experience. But the idea for the website came from my partner, Casey. And he was taking a trip to Iceland, wanted a place to stay, was traveling on a budget, and ended up finding a mailing list of university students from Reykjavik. Basically, spamming, completely inappropriate. Where is Reykjavik? Reykjavik, Iceland. OK. Somebody says, what's the capital of Iceland? And the answer is about two Krono right now. It's going to date the webcast. It'll be one Krono next year. Spams the list inappropriately. He sent out an email to the entire list. There's kind of like 1,000 students, none of whom we knew, obviously, saying, hey, I'm an American coming to Iceland. They said, we know. He's like, you know, any chance I can stay with someone?  And they said, yeah, you know, come stay with me. So he did. Had a great experience meeting some locals, staying with them. And from that, we decided, hey, we should institutionalize this. We should make it easy for other people to have the positive experiences with staying and spending time with locals. So at that point, was this sort of a back burner project? Or this was like, let's do it full time. We're going to build this site and roll it out. Yeah, it started out as back burner. My partner was working on a political campaign. I was working as a management consultant. And so this was kind of back burner for both of us. And then my partner is a programmer. So the site certainly benefited from programming because that's what it is. So he started to wean himself off of full-time work in order to get a bit more and more time to build the site. And when you conceived of it, was it as a money-making proposition or non-profit? So country-making is a non-profit. And it's something we've always got a lot of questions about. But the idea was, no, partially the idea was so that when we traveled, we could have more people to stay with and have fun with. Do you block the Wayback machine from couchsurfing.com? Not that I know of. Say what? You have a spider eye, possibly. Well, the question is, it may be, it's funny that it has no, I was going to look for the old couchsurfing, the oldest possible home page, but it looks like the Wayback machine has been instructed not to. Anyway, we digress. Sorry, you were saying? Yeah, so couchsurfing is a non-profit. And the idea was that just from a personal selfish level, we wanted more people to stay with when we were traveling. Because it would be more fun if you can find people everywhere. But we decided to open it up and enable other people to have great experiences. And money was not really the primary motive. So we made it non-properly. We thought that would influence the feeling of the site, the culture, which I definitely think it has. And to this day, we're still non-profit. So how did you unveil it? So there it is. This is our new logo, by the way. It's funny, this is small digression. But you always, running a business, there are always things you never think of. We just did this new logo up here. And then the people in Asia are members in Asia. We have hundreds of thousands of members in Asia. We started getting this hate mail saying, now why are you discriminating against Asia? We're important, too, because you're not showing Asia and your logo is only so much. This was the old logo? No. No, that was one of the. That's a competitor that's ripped off your name. Yeah, that was one of the t-shirt designs. I see. Anyway, I totally forgot the question. I got distracted by my name. How did you unveil it? Oh, how did we unveil it? Yeah, so the go-to-market approach was done. We posted on, we basically did grill and marketing. We've never paid for marketing at all of any kind. And we posted on tribe.net, which was a little more prominent five or six years ago than it is today. But basically, we just sent out emails to a bunch of news groups and using that and saying, hey, we've got this new site, check it out. What did the adoption curve look like? So actually, if you click more statistics, see the adoption curve, go up and go to real regional stats all the way to the bottom. All right, there's the adoption curve. And then this is cumulative, and this is weekly. I see every now and then there's a spike from some particularly prominent. So there was a period of time, say from here to here, where you were just like waiting for the ship to come in. Well, I mean, honestly, back in the day, we get something like 2,000 members every day now. When this started, we were so excited to get two members. It was awesome. And I used to go and read every single new member coming in. I looked at their profile and kind of learned about it. It was very exciting.  Exactly. So I didn't friend everyone, but I definitely looked at the profiles. We call it customer research, but it was really just because I was excited someone was visiting the site. So it didn't feel like slow growth. Also in part because we weren't backed by extra capitalists. We weren't performing the specific milestones or target metrics. This was an even strap. So it didn't really matter how fast it did. And the original functionality of the site was user registration, declare where you'd like to stay, or declare where you are, and who'd like to host. And then kind of almost an eBay-like engine that just puts the two together. Pretty much. I mean, the core functionality hasn't changed a whole lot. The core is the same. And we've made things more robust. We've built out features. We've had to invest a lot in scalability of the site because we now get so much traffic. So our technology team is always just dealing with the growing pains associated with scalability and growth. And when was your first sense, if ever, that simply arranging for people to get together and calling it a day as far as the site was concerned was not enough to keep the community thriving? And again, it might be a loaded question. Maybe that is enough. Well, I'm curious why you're saying it's not enough. Well, I guess I've talked about couchsurfing to audiences which include almost no couchsurfers. There's still plenty of those, as you might guess. And when I describe it, I say it usually a little playfully as, at last, a site that connects people who want to sleep on a faraway stranger's couch for free with people who live far away and would like a stranger to sleep on their couch for free. And often, my senses, when people hear about it, they say, well, geez, how many people have been robbed or hurt using couchsurfing? That's a kind of classic Fox 25 News at 10 kind of question. Exactly the kind of phenomenon by which Fox 25 or other local news, don't mean to single out Fox, would lionize this as a really cool thing. And then the minute there's a problem, just like we have the Craigslist killer, you never call it the newspaper killer if somebody used a newspaper ad to get to somebody. That's something that's, uh-oh, one of the dangers. So is there that moment where if somebody says, or you're even looking, I had a bad experience, you wouldn't want this person to host or to surf on your couch again. Do you figure the system ought to somehow be responding to that? Yeah. Yeah, so couchsurfing. So it's kind of a long and complex answer to that. So you rain me in it by start talking much. Couchsurfing is based on a mentality of idealism and faith in others. So typically, when I tell people about couchsurfing, the first, in many cases, the first reaction I get is what an awesome idea. And the second reaction I get, which happens about one second later, is, is it safe? So, and especially for women. So safety is a top concern, and we're certainly very sensitive to it. You know, basically, we have facilitated approximately two million positive experiences through the site. And that's what attracts people. The media is a fickle animal. And one day they'll say your praises, and the next they'll turn on you. We have been fortunate that they have, by far, some of our praises much more than anything negative. But yeah, there is the concern.  Thank God, you know, we're not going to work, right? And that's the risk, you know? And we have, you know, I've worked, we have a whole PR team now, because we actually receive a ton of media coverage. I've worked with my PR team and, you know, helped put a plan in place for, you know, how do we deal with incidents like that? You know, how do we deal if the press gets hold of it? You know, they, everyone's looking for a story, you know? And if they get, if they hear about something juicy and someone gets hurt or killed or whatever, you know, they're gonna love to broadcast that as loudly as they can, because it's a good story. So, you know, so we have a PR team that's now trained at dealing with that, and, you know, we've been practicing procedures and so on. But all this stuff that you go on the site, when, as you say, question three on the fact is, is it safe? Right. There's all now sort of extra features. When do these features come along that members can vouch for each other, that you can be designated an ambassador, or that you've been verified to different levels? That starts to sound 24-like. Maybe just explain these quickly, and then how did they come about and when?   So we're always iterating and trying to figure out how to make everything more effective and more successful. So some of these things didn't exist initially. We have a number of systems in place to help address safety concerns and to make the site safer and to make the community safer. So one of those, if anyone has used eBay, you know, there's a seller, you know, reference system and people rate sellers, right? So we have a system like that. You rate the couches that you've stayed on. You write references. You actually write text about the people that you've stayed with. And is this easily found or just wanna have to log in to find out? No, you can find any member who's available. So if you go to the homepage and click on a photo of a member, yeah, just click, sure. Just scroll down. There you go. So these are references. This person has a couple references. There you go. Charismatic and fun and... Good with people, pets, no. So, you know, this is the kind of thing people write about each other and they characterize the experience as positive, positive, neutral or negative. We used to have extremely positive, positive, neutral, negative and extremely negative. If anybody got rated short of extremely positive, they're like, what was wrong? What's it an idea? Yeah, I mean, what I found interesting is some of the different ways culturally that people react to each other. So in Latin America, people tended to rate more positively overall, which is kind of interesting. And then, you know, other cultures, people were especially afraid to rate negative.  So, you know, one of the things we've had to think about is what kind of system really captures this in a way that is universally understood, but also is not too granular in a way that's kind of confusing or there's also the risk of people getting offended by, you know, if someone gets rated positive and instead of extremely positive, you know, you get your feelings hurt a little bit. What could I have done to be extremely positive? Are we taking questions? Sure, Chris. So what you've described here essentially is a reputation system, similar to eBay, right? And one of the, I guess the problems that eBay's system has suffered from, first is that you can go on and basically transact with yourself and give yourself positive feedback. Feedback farm, you win your five closest friends or alter egos. So I could go, I could create a bunch of fake accounts and give positive feedback to someone and then you sell something for $10,000 and then never deliver the good, right? So you have the possibility of that and then, you know, reputation networks in general, Bonnie are as good as the cost of creating a new account, right? The minute you have any sort of negative feedback, you ditch that account and create a new one. How have you mitigated those issues in your system? Yeah, so you raise an excellent point and so that's a great segue into another one of our systems that we have in place and operational processes. So we also have an identity verification system and that helps authenticate that people are who they say they are. So, you know, the risk is that I can create five accounts in couchurfing under five different names and I can leave myself five different references all extremely positive and fuel the world, right? So that's the risk. The way we partially mitigate that risk is through our identity verification system. What we do is we use credit card information and sometimes passport information to verify that the people live where they say they live. So we send a postcard with proprietary code to someone's address based on their credit card information and then they need to punch that code into the website and then we know that they live where they say they live. It's not foolproof. And ultimately, something we emphasize is that this system can be gained. This is not perfect, you know, you can't know for sure. So if anyone says, can you guarantee that couchurfing is safe? I say absolutely not. There is no guarantee like that at all. That said, what we have works. Well over 99% of experience, like I said, two million positive experiences. So one of the more experienced couchsurfers and it seems like we have a number of couchsurfers in the room, which is great, I think become experienced at reading profiles and actually being able to, you know, they increase their ability to spot any potential issues. And it is possible to get a sense of someone from their profile and also based on comments. You know, if all the references have the same writing style or the same punctuation style or typos or whatever, you know, you can start to get a sense of these things. And also by looking at the references themselves. You know, if I leave a reference for someone and then someone's checking that person out and they link back to my reference, they see I'm a founder. They say, oh, okay, well, you know, if Dan's providing reference, then that means he's met them. Probably not, you know, probably gonna be okay. So, you know, you get to see people you also, couchsurfing also tracks kind of like LinkedIn, who you're connected to inside the site. So you can see which of your friends might know someone you're gonna stay with or how many layers away someone is. So there's no one system that makes it perfect, but in aggregate we have multiple ways of addressing this challenge that combine and make the system work pretty well. What percentage of the feedback left is negative? So that's actually tracked.  Statistics. Go down. Go down. Up. Up. Sorry. It was under about. Under about. Or left. Mission, okay. So that's regional statistic. There's also mission statistics. Yeah, so we got. 99.806%. Okay. Pretty good.  Are people sometimes contact you, somebody left a negative thing and were clumped over it? What, you know, how can I have it expunged? How can I tell my side of the story? Sort of thing or. Sure. Yeah.  I get these like three page emails from random people in random countries. Saying, you know, my neighbor was on the site and then, you know, they, there was a girl and, you know, I don't know, a dinner and someone knocked over the candle and then the curtain caught on fire and all this stuff. And bottom line, they left me a reference and my profile got deleted by the safety team or something and can you please restore it because clearly I deserve to be here. I get this all the time. And the answer to that is. Interesting. Yeah. And there's a safety team. There's a safety team. Are they employed? Are they paid? Yeah. So we have, so one of our core really valuable teams is we have a member dispute and safety team, MBST. And we have a woman named Rachel D'Serbo leads that. She is a full-time employee of couch surfing. She is also recruited by a volunteer staff to help her very selective in recruiting as it's a very delicate position. But basically these complaints come in, member disputes and then the occasional safety issue comes up and it all goes to her team and they review it and then depending on the situation, may or may not take action. And some of those actions, they do delete accounts in certain instances. Unfortunately, in very rare instances, there is something like a theft. And that unfortunately has happened. As you can see, 99.8%, it's extremely rare. But it has been known to happen. Like an iPod was stolen at one point or something like that. And in that instance, that kind of thing, we will work with the police and we'll take our cues from the cops or the FBI or whatever to do whatever we've seen done. What's your biggest worry about the site right now, about the project? So, what I hope is we have this fantastic community right now. A couple of weeks ago, we passed the one million member market which was a big milestone for us, very exciting. And the thing is, we're growing from a small town to a big sized town or a city depending on how you look at it. There's a risk that the culture changes and you start to get the wrong sorts of people. So on the one hand, we want to open this up and make it more accessible and more available and more useful on a global scale. On the other hand, we want to keep the right type of people involved and we want to keep the special culture that we've had that has enabled us to grow as big as we are today. So basically growing in a way that's sustainable and positive. So is it fair to say that copstirking is something to which one apprentices? You kind of encounter the site and sign up that there's a runway of sorts, a series of quests almost that were a video game but ways that you sort of get to know the culture of the site as well as just the functionality. I guess people might mistakenly confuse it with something like Expedia or Tripadvisor where it says you go in and you get linked and go to a hotel kind of thing. Well, your use of the word apprentice is interesting to me. Not surprising you're thinking of these terms given that you're a professor here. But one of the- I think they're a compliment or insult, I don't know what else to say. A compliment, of course, but otherwise, I'd have to leave right now. No, one of the philosophies of couchsurfing, it's a very egalitarian kind of mentality and in each member profile we have a field called teach, learn, share. And the idea is that no matter who you are or where you're coming from, everyone has something to teach. Even if it's just their own interesting life story, farmer in Cambodia, I guarantee you will be better at growing rice than you. So, and you guys probably know a whole lot more about law than farmer in Cambodia, right? So, you know, and I experienced this firsthand and when I was living on a ranch in Texas, you know, they had me do ranch work and I was a Harvard undergrad. I didn't know squad about ranch work. I kind of sucked at it. But anyway, so teach, learn, share, do you see it there? I'm looking for it. I don't see it actually in this particular. Someone might not have filled it out in their profile so just go to a different profile if you see it. Let me go to my profile if you want. Well, I'm sure yours would have it. Yeah. Anyway, so the idea of apprenticeship going back to Jonathan's word there, I mean, the idea is the teacher is the student and vice versa, you know, you're always learning from other people in the community and we encourage that.  So that's kind of a pro-positive cooperative. I haven't seen it yet, but still plenty going on. Well, there are a million more members, so I'm sure it's gonna be. That's right. Question on the online tool.   It's a much thinner veneer. Yeah. So we actually looked at the carpool market starting in 2002 or something. So we actually registered a domain back then. I don't even remember what it was. It's some ridesharing.com or some domain that sounded like that. I think one that's taken is Carcer from .com because I wanted to do it. How about Zipcar? This is Zipcar. This is Robin Chase founder of Zipcar. Oh. Yeah. Natural linkages here, yeah. Yeah, so certainly there are some great potential there with kind of some obvious synergies. It could be a bundle deal. You use a Zipcar to go to your couchsurf, and it's bundling. So I believe that Zipcar recently announced, I think today announced an alliance around carpooling and ridesharing. It's something that we've looked at in the past. We ultimately decided we didn't have the resources to dedicate to it, and we wanted to focus on our core competence. Definitely seemed like an interesting adjacent market, but not something we have the resources to pursue. And who decides where the, this is another online question, the hospitality industry, whether the hostile ends of things or TEL, or the nights or hotel sides of things. See you as a threat or something to which they have to respond in some way? Bed and breakfast will be natural. Bed and breakfast, yeah. So if anyone's read The Innovator's Dilemma by an HBS professor, Kyle Christensen, we're kind of the upstarts that catches the industry by surprise after it's too late for them to do anything about it. No, I think ultimately we're, on the one hand we're making a dent because we've facilitated roughly two million experiences that directly cannibalize sales of the hospitality industry. On the other hand, two million is really not that many in the scheme of the global hospitality industry, and it's getting, you know, we're completely geographically dispersed. So I don't think we're hurting anyone too much right now. But I think what is interesting is we have helped create this market and that the market is expanding and to the extent that we can change how people actually think about travel, that could represent a, I could have a snowballing effect that would also extend to other, some of our competitors, frankly, as well, that an aggregate might start to have an impact on it. Because what you get from a hotel when you stay there is a fee for service. Often what they give you is privacy and isolation, not a social experience. So ultimately there'll always be a niche for hotels or a niche for us, depending on how you look at it. But the thing is, for business travelers, for example, business travelers should not couch-surf. And I think I've done my share of business travel at Fortune 500 companies, and it's just hard to develop the relationships with the hosts that we encourage because you're too busy doing business.  Yeah, exactly.  And we try to de-emphasize a transactional relationship. It's not about free accommodations. It's about developing relationships with people. So there will always be room for hotels. We'll always have a place. I think we will always have a place. Then in breakfast, as you noted, I think would be the most likely to be potentially cannibalized by this, as well as use hostels. But, yeah, and that's certainly already happening on the youth hostel side, more than in the other segment of the hospitality industry. Questions? Sure. Oh, sorry. Going back to your, because I saw your angle, going back to your earlier statements about the future of the web and whatnot, which I kind of found to be interesting. The core value proposition, can you expand on that at all? Of couch-surfing? Of couch-surfing, in general. What is the core value proposition? Couch-surfing. Yeah, I guess you can apply it to Go-Surfing, yeah. Yeah, is that a term that you apply in marketing in general, or is that a term that is specific to Go-Surfing? So, well, I mean, I'm a business guy, so I talk in terms of value propositions, I guess. I mean, I'll... Core value proposition, is that the... Yeah, I'm sorry, I didn't mean to... Yeah, so from a couch-surfing perspective, I see the opportunity, the core value proposition, to be being able to meet new people and develop relationships with people that he would not otherwise have the opportunity to meet. Suppose another business-type question would be revenue model? Sure. Does that answer your question, or...? Well, no, but thank you. Revenue model? Anybody sad about it? All right, there we go. We can talk afterwards, if you want to. Revenue model, so we charge for... So we do not run advertisements. That's certainly... A lot of people assume we run advertisements. Even the press writes articles about us and talks about our advertisements. We don't run advertisements. So we charge for identity verifications, which is a process I described to you a bit earlier, as you know, it's not a foolproof process, but it is how we make money. It's optional, members don't have to do it. Only roughly 10% of our members have actually gone through it, but we make enough from that that we're actually profitable as an organization. And that's technically a donation? Depending on how you look at it, yeah. Well, then how your website seems to look at it is, donations including verifications. Yeah, okay. All right, so almost 800K. Yeah, 200K, yeah. So, you know... Is there a breakdown between the initiatives of our people donating without... Donate now, do people donate now? So I did the analysis a couple of years ago. It was 83% verification revenue and 70% donation. I suspect it's even higher verification right now. So for the most part, people get verified and see that as their donation.  But you know, if we were more financially motivated than we are, obviously there's a lot of things we could do. We could start running ads. We could raise our prices. Now there are a number of things we could do. We're in talks with Intel right now if we do a sponsorship, we might do it, you know, but we're, T-Mobile recently did a campaign about us, about capture food.  Right now we're profitable as it is. We're doing pretty well and so it hasn't been our primary concern. Mr. Couple of questions. One along the lines of competition, have you looked into the, to getting into the market of it? I don't know what exactly it's called, house swapping. And the other question would just be, have you tapped in at all into the slow travel movement? Sure. So in terms of house swapping, the capture thing, you know, the core value proposition of capture thing is facilitating relationships and also by extension facilitating intercultural understanding. So house swapping doesn't really achieve that because you're, you know, meat. So that has not been as a much interest. Slow travel is, is great. I mean, certainly a number of our members live it. I'm not sure, not sure what role exactly we would play in encouraging that, but we're, you know, we support it in principle. We're in the back. Just out of curiosity, in terms of verification versus donations, is the percentage that people are donating higher than people are paying? Percent? In terms of individual basis. So given many egalitarian nature of the site, I'm just curious if the donations, if they don't pay verificationally, give a higher donation? Yeah, yeah, and in many cases, our donations are of a higher average amount than what the comparable verification amount would be. The number crunching actually gets a little bit complicated because our average price is changed by country. You know, it costs a different amount to get verified in the US than it does in Thailand. And that's not because it costs us different, it actually costs us more to verify in Thailand, but $25 in the US is a lot cheaper than $25 in Thailand. So we've thought a lot about what is the appropriate metric to adjust pricing on a globalized basis. Anyway, the bottom line, yeah, donations do tend to be higher than average. Working rightwards, sir, and then Roxie, yeah. Yeah, any question? Based on your revenue, we're talking about your technical teams and your other teams. Privacy teams, your safety teams, you have to volunteer, you have to volunteer contingent, kind of running the company in a semi, let you open a source model where other people from outside the company contribute because clearly you can't pay to everybody who's working here. That's a great question. So a capture thing is a really unusual organization in a lot of ways. One of the ways is we have approximately, I think we have six or seven full-time employees, paid staff. We have about 1,500 volunteers who obviously do the vast majority of the actual work. And to do the developing for you and things. Everything. Everything. We have volunteer programmers, we have volunteer customer service reps. We deal with a massive amount of customer service inquiries and challenges. We have an entire PR team. No one on the PR team gets paid. The safety team, there's only one paid person on the safety team, you know. So a customer service is really a volunteer run and volunteer driven organization. And we're grateful, you know, because our volunteers make it all possible without them we couldn't exist the way we do. Now what's interesting is the process of managing and motivating 1,500 volunteers on a global basis. Because in effect we have many of the challenges of a multinational corporation without the resources that a multinational corporation has. And that exists on multiple levels. So classic players volunteers. Fanatics versus casualty. Yeah, yeah, well I mean, you know, so you're dealing with cultural issues, you're dealing with language issues, you're dealing with people not having time or saying they have time and then they don't, you know, basically all the volunteer issues that exist in any volunteer driven organization compounded by the multinational element. It's a challenge. But it's also, our relative success at it has also been what has enabled Capture a Thing to be as successful as it is. Because we have local feet on the ground in every city and town around the world. And we also have a class of volunteer called ambassadors, which Jonathan mentioned earlier, and they are people with special, you know, powers or, you know, special authority from the organization. And they are evangelists for the community and the brand in every city around the world. It is interesting to compare Wikipedia, which some would draw rough analogy to in the sense of people passionate about a project that has as its fuel good faith. Early on divided itself into different language versions and the rules of Wikipedia vary by language version, as do the administration and the volunteers. And here you're going for, I guess, a less federated system, still more of an ideal of cal surfing that's the same in each place, even as it adjusts a little bit locally like in the costs and such. And I don't know, Mako, if it's fair to call on you, Benjamin Mako Hill, who's been deeply involved in free software movement and politics and organization. I don't know, as you hear Dan's description, what sparks it sets off in your mind about how it might or might not compare to free software architectures and projects. I know you weren't prepared to be pulled off, but I'm sure you'll rise to the occasion. Yeah, well, I mean, I think it raises, I mean, there's a lot of interesting elements, especially when it comes to issues of sort of volunteer management and questions of the nature of your organization and sort of like paid labor and how you're going to make sort of paid labor and volunteer work. So, I mean, I guess the questions in my mind are particularly on sort of how you do that. I mean, like when you, it sounds like you have resources and one thing that I found in a lot of free software projects and a lot of free software projects I found is it's often easier to get money in terms of, even if it's just a matter of letting people go there, then it is finding necessarily ways to pay. Some of the people can introduce problems and people become, that's what's made of paid wire, die and how do you sort of balance that and maybe I can respond to that. Yeah, no, you're completely right.  It's very sensitive and that we deal with that with our volunteers. So, one of the things that we have found a lot about my partner Casey is, thinks a lot about Maslow's hierarchy of needs and how can we meet the needs, the various needs of our volunteers. In order, in some ways, in order to avoid just throwing cash around, which, you know, meet some needs, but frankly, there are a lot of needs. You know, it can be very wealthy and not have your needs met. So, some of the things that we've done to try to address that is, couch surfing has two offices. One is stationary, we have headquarters in Berkeley, California and the other moves around the planet. It's a nomadic office and it's a live workspace. It's called a collective, no, there we go. It's a live workspace and it's very useful as a tool to help recruit volunteers because we do it in fun, exotic places. So, we have an office in Costa Rica right now. We have an office for six months in a village in Thailand and what we do is we recruit volunteers we want and then instead of paying them lots of cash, we say, look, we'll pay for your room board. You know, come live with us for free, do some work for couch surfing and have an adventure and a lot of people go for that. We've had really good experiences with that model. And Mika, would you recommend that at the top of the hierarchy there basically be a good, beneficent decision maker whose judgment is essentially unquestionable? So, I mean, that's an interesting question. I know that there are a few people who created other, basically other projects that look a lot like couch surfing but I don't know, they disagree about some of them and a lot of them actually do that, right? And this is something that's been an important, it's an important aspect of the free software community both in terms of, there have been a number of times when projects have forked or formed or something other often successfully, probably more often unsuccessful but certainly it's this idea of the threat of the fork as in this, you can have the part of the, you can have a beneficent dictator and it's a dictator but you also always have the opportunity the surfers can always go elsewhere. Right, and it's not gonna be a splinter community. So, I mean, I don't recall the names of these but I bookmark them when I saw them. So, first like, charge surfing splinter groups as far as I can tell, maybe you can talk a little bit about that and how that sort of impacts the nature of the organization. Are there rump couches? Rump couches. Rump couches. I don't know, centines. Right, yeah. No, you're right, so there have been, you know, we've worked with thousands of volunteers over the years every now and then and you get a group that whatever reason doesn't like the way we do things and in a couple cases, a group of them actually gone off and formed their own basically competitive couch surfing, which they think, you know, represents what the true ideals of hospitality sharing should be. None of them have gotten very far, especially those splinters. I mean, we do have other competitors, so to speak, but the splinters have never been very successful. And I don't know how easily or quickly you can do it but how might the ideals differ? What's an ideal that could differ so much it would be worth splintering? Yeah, well, so, you know, so one group of programmers felt very strongly that all of couch surfing's code should be open source. That's the one that I know. I don't know which one, I only have someone that may come to notice, yes. Do you know someone in the community? I mean, yeah, probably, it was at Book Park. The B-Walking people at Book Park did things, so someone's on the pedestal, so yeah, problem. Got it. That's right. Should we just go, cruise around the top? Roxy? Yeah, just moving from the operations side, which I think is fascinating to the user community itself. Just for you, you can pick whichever one has been most interesting. I know when you register for a profile there's an optional, what's your ethnicity box? And there's this great discussion that's like, go over here if you wanna talk about ethnicity and the real reason for keeping the box is to have conversations about ethnicity, right? But that said, it also is probably part of a challenge dealing with ethnicity and gender and language barriers and all these sorts of demographic things about the user community, so just wondering if you could talk a little about those challenges and the growth of that over time. Sure, no, you're right. I mean, the ethnicity question has fueled a lot of discussion, both internally with the management team and also internally among the member base, and they're like, well, why was my ethnicity matter? Am I different? Am I better? Or are we all human to see that kind of thing, right? So what we say is, first of all, character thing is about facilitating intercultural understanding and about enabling people to discover each other's differences and appreciate them, not disrespect them for but actually to respect them for those differences. So enabling people to provide their ethnicity enables them to signal how they self-identify. Or there's no requirements on the ethnicity field. It's not a drop-down menu. It's a text box. So some people are very creative. Some people will say, earthling or whatever, ape descendant, that kind of thing. So people can answer however they want. And if it leads to a discussion about ethnicity and what makes us all similar or different, then we encourage that. We welcome that kind of interaction because we feel like discussions like that ultimately bring people closer together, which is what captures all that. Do you have advice on this front, Roxie? No, I guess I'm interested in a slightly different in the actual growth of the user community and when, I mean, we've been kind of like, oh, and it's a bigger problem for women to show up in other countries and travel. Okay, what's that about? And how is, I mean, you guys now are an institution and how have you seen presence of yourself as an institution influence thought about that? Or any of these other things about like, oh, well this kind of people in this kind of country don't stay with them. Maybe that's changed over time. I'm sorry, are you asking that? I'm wondering, if you've seen as a result of a couch sort of thing existing, fostering these relationships, having this very positive idealistic vision, like how do you have indicators on how you've influenced those relationships over time? Sure, so one of the really interesting things in the non-profit social enterprise world, one of the challenges is always effective benchmarking and tracking success. In the for-profit world, you can track it on an array of financial metrics. In the non-profit world, you're dealing with a third balance sheet or other ways to look at things. So it's actually one of the areas we want to do a better job of going forward. We actually want to be able to do more quantization of the progress we've had and the impact that we've had and understand the details of how it all works better. So that's a good thing. Let's talk. Okay, the very patient gentleman in the back. Yes, it's $25 minimum to get a fire plan. As far as if you knew the most generous donation that has ever been given by a single person? Did you track that kind of thing? I haven't looked at numbers like that in a while. I mean, I think it's, I don't know, maybe $500 or something? Okay. Roughly? And one other thing, when you were showing the revenue, you said both the outside merchandise is only at $680 or something. So I bought one of the t-shirts. So you told me I own one of the only 30 t-shirts. That's what I'm saying. That's what I'm saying. That's what I'm saying. It makes you feel special, doesn't it? That's what I'm saying. Are you suggesting that he needs an audit to his numbers? I can't tell which. OK, t-shirts. Well, if you had said you had bought more than 30 t-shirts, then that would be concerning. No, so actually, we've just been talking about that recently. We're actually going to do an overhaul of the e-commerce presence and update some of the merchandise and make it better. Bottom line, I think you're right. I think you own one of the two t-shirts, which is awesome. And please tell your friends and have them buy more. But we actually don't get any, we don't have that stuff at cost right now. We don't get any margin for those sales. So we've been thinking more about our e-commerce strategy and looking at, you know, selectively doing some strategic pricing things to drive sales of some goods and less so of others. But you know, use it as a profit center overall. But overall, yeah, I mean, sales and merchandise are pretty low today. How intrigued are you by the mobile space, the idea that I could just be wandering around Paris and just say, boom, show me couch surfers within 50 yards of me. I'm just at this bar. I would like to chat with somebody. Yeah, I like the mobile space. We haven't done anything with it. Again, due to lack of resources, we've actually been approached by a couple of iPhone developers who have said, hey, do you want me to do it an iPhone app? And we're like, sure, go for it. But we don't really have anything good quite yet. But yeah, that'd be great. I mean, there's a lot of, huh? The other thing is, you know, if you arrive late at a, you know, your plane gets over a train or whatever, you arrive at 11 PM at a train station in Frankfurt. You know, you don't know anyone. You don't have access to a laptop or a network or whatever. You know, if you can punch in someone and say, I need an emergency couch because I'm here at this train station, I mean, that's a useful thing. So we like to have that. That's like the bat signal. The couch signal, I was like, yeah. To expand the functionality, the term was for the house swap. Well, in the earlier term, it's general vacation exchange. And there, in advance, you can check with other people listed. And there were subgroups. And that was part of the teacher's subgroups, et cetera. And the other one is about use of schools. So there's lessons to be learned in terms of allowing for both ends. The mobile thing is like more of a media thing. And actually, there's a mix. Because when I went just by traveling, I would check with who was open for, not just swapping. It wasn't swapping. It was, if they were there in town, they might have a couch. So this has been going on for a while.   And no, whether or not they're trustworthy, but they previously have checked. And that leads me to the school possibility. Has anybody allowed for the less volatile or, well, having basically the lounge couches in schools, you know what I mean, having a student have this halfway thing. And sometimes schools allow for a very small amount of dollars. But you have to be, you're only there for the sleeping time. And then you're there for the social time. So is there any of that? The third thing has to do with security, which is pretty important, pretty recent. Like, last week in Harvard, excuse me, Harvard lists the brick-and-less set up, but it was at MIT. The next big thing, now that bankrupt is harder, is credit card fraud. And then it's going to be fast. And the number of hours is only 12 for this quarter of last week, in terms of what action you can take. And yeah, a lot of people check their email, like, a lot of times when they're paying for this auto test and that sort of whatever in case there's unusual activity. But if it's only a $30 spread across a million customers, which you know, machines can do, that is definitely the next mushrooming and very, very looming target. So having, relying on your credit cards as verification can you expand that, perhaps to look for a little bit more variety, like the affiliation, like the additional level. Level 10 on the scale. Oh, school or work a couple of few years before you end up making this master's degree. Thank you. We've got it. Over to you. So regarding school, I mean, ultimately, Couchsurfing's mission is to connect people and facilitate intercultural understanding and so on. So there is the possibility to target exchange programs, student exchanges like that. But we target 18 and up for the most part. So that would probably be a huge college gap. So we're open to working with schools. We haven't done any special outreach to them or have involved infrastructure around that. Credit card fraud is always a problem. Unfortunately, we're mostly shielded from some of that based on our credit card processing systems. And hopefully, we won't get too much there. Now, of course, when you think about the legal interface to this, it's one of these phenomena that's so difficult to classify. You were telling me before we started that you can't even get your 501C3 status ironed out as a federal US nonprofit because the IRS just, you're not a church. You're not a cult. You're not a scientific society, et cetera, et cetera. We might be a cult, actually. We might be a cult. That can help you, it turns out. But where was I going with all that? Oh, so it's easy for phenomena like this to kind of fly below the radar. You're like the Segway, where they just don't know if you're on the sidewalk or on what do you do. But there could be some tipping point where you could see the attorney's general worrying about some of the safety issues or kids or you could see someone through the civil tort system threatening or saying, hey, I had a bad experience and I want some of your balance sheet. Have you encountered any of that? And I guess for those among us who are law students or legal academics, it's worth thinking about how some of the intermediary liability structures and cases we know of would treat a phenomenon like this. And I think without having to send a bill, the answer is unclear. Even after sending the bill, the answer would be unclear. Yeah, actually, that reminds me. Couchsurfing needs volunteer lawyers and legal assistance in general. So even if you haven't passed the bar, but you can have prepared materials that our lawyer could sign off on, he would love to hear from you. IP patent, trademark. Well, right now, legal education kind of is in stealth mode. People write essay answers and exams, but it goes nowhere. It's just sort of like your stealth account. So actually having it matter could be a good appeal. And so I first used couchsurfing when visiting expensive countries. So I purely had a financial need, right? Like I couldn't afford a hotel room, and I hate sleeping in dormitories in Austin's. And this Christmas when visiting Malaysia, I used couchsurfing for the first time I've been in a cheaper country, where I kind of bought a hotel room. And in that case, I didn't sleep on the person's couch, but I actually just went out and had dinner with them. And it was a really, really awesome experience. But I'm not out there that there was an entire couchsurfing community where people don't accept people from other countries to sleep on their sofas, but really like the couch surfers in Baltimore, they get together every month or two and have beer and chat over dinner. And I'm wondering if you can talk about sort of the growth of this as just purely like a way for people to find other like-minded individuals. Well, this gets back to the broader definition. Who live in their town, right? It's just another form of a meetup group. So couchsurfing has transformed into a thriving social community, even to some extent independent of actual travel. In New York, they have a weekly meeting of New York couchsurfers that attracts, I've heard approximately 80 people every single week. And it's not about travel, it's just hanging out, having beers and meeting other, as you say, like-minded people. So yeah, I mean, there are, thriving social community everywhere. We had a party a couple weeks ago in San Francisco, celebrating a million members. We had about 300 people show up. So yeah, it definitely goes from online to offline. And it's kind of an interesting phenomenon where you don't know that your identity is that of a couchsurfer until you've done it. It's not an independent identity so much. So until you buy a t-shirt? Yeah, until you buy the t-shirt, yeah. Actually, couchsurfing, you know, is every Wednesday night in Boston, too. Yeah, it's a good thing. What's the night? Where is it? I'm not sure I can make it. It's at the USA Cafe on Newbury Street. Elijah will visit. He's the first couchsurfer, will you think about it? I'd love to go. It's a Jewish holiday to my Passover. I would come otherwise. But it does feel like it's one of these things where just as the Obama campaign, much to its advantage, got people to use their cell phones during the rally to dial the number of one person and make that pitch. And once you've done it, suddenly, now you are part of the campaign, it's easier to make the next 15. Here I imagine once you've done that first experience and get the good feedback, you're like, hey, I am a couchsurfer. I'm gonna go to the meetup, et cetera, et cetera. Robin? This question of how to keep like-minded people together as you grow, it is an interesting question. And what are, how in the heck are you doing that? So the way I see it is one of couchsurfing's greatest assets is our volunteer network of roughly 1,500 ambassadors around the world. These are people who have actually applied to work for free for couchsurfing. They are hardcore evangelists of how they really believe in the institution. So I see it, I believe that they have a very important role in evangelizing locally and recruiting the right people and kind of keeping the wrong people out.  Or it's just like, these aren't people I've used- The couchsurfing oath or quiz? I'm just thinking of Craigslist, that was the initial idea, and now of course, murderers are on Craigslist. But you know, how, I just wanted to, if you had come up with a scheme, I hadn't perceived to- No, I mean, you know, what's tempting is to put everyone through a training course. And then sign here. Yeah, and we're doing that with ambassadors. But with ordinary members, you know, we also have, again, of our 1,500 volunteers, everyone, hopefully everyone here who's a couchsurfer, received a welcome email. Did you guys receive a welcome email from someone? Okay, so- You have to fill out your profile form. Okay, okay. So yeah, so the idea is that everyone gets a welcome email that is supposed to kind of set the tone for the culture. And you can always disregard it.  I'm just gonna use the system for my own good and- Do you have- Is there any- What's that? Do you have- Do you have- Is there any mechanism by which people un-become a couchsurfer? You can delete your own account, yeah. And but, think of all the things I sign up for online. You sign up for it and then it's there to continue. So I do think you're doing a fabulous job. We've got a million members, but what percent of that membership do you think it's still happy and eager to be a couchsurfer or what is for us? So we've run periodic kind of customer surveys, which have come back overwhelmingly positive. If you consider something like a net promoter score, we score very well on that. Of course there are- Is it not a response? Yeah, no, but I mean, we can also track that, right?  So yeah. So one question would be the degree of churn. How many people you lose on the one end as you're getting people- Yeah, I mean, we have a, I don't know the numbers off the hand but a large percent of our members are active members by our definition. Over half. Logged in within the last three months. And I suppose too, a crucial part of the strategy could be keeping it low profile and low key, not advertising, not drawing people in until they discover it. Yeah, well it's an interesting balance because on the one hand, if we want to grow, we want more people because that enables us to achieve our mission of facilitating intercultural understanding and relationships and so on. On the other hand, we don't want to grow too much, especially if it's the wrong kind of people. So it's not bodies for the sake of bodies, it's, you know, it's right in my good bodies. Just say it, Rossi. Just scroll it so I can see ages. Oh, you just wanted to see ages. I couldn't tell up, yeah, something. No, you have to scroll to the side. Oh, to the right, that's why you kept- Too weird. Sorry, that's- Everybody was leaning that way. What's going on? So how are we on time, MR? We have to go because there's classes shifting around. So there's some class surfing about to happen. So this has been a fabulous hour. It's such a just amazing phenomenon, a really interesting one, one that no doubt will face a share of challenges precisely because of its success, including some of the cultural issues that are in flux right now that have occupied us for the last few minutes of conversation. Certainly, if I were your parents and hearing this and knowing who says I'd be beaming in the corner of the- Oh, wait a minute, there are your parents beaming in the corner of the room. But we're so pleased you had a chance to stop in and chat with us and really share this with us.  Thank you very much.


And here we have our literature search. Now I'm not going to say too much about it. The first place and the best place probably to start when you're looking for clinically relevant, medically relevant literature to read, go to PubMed. You see the URL there that you can copy into your browser and go to PubMed to do a search. Now it's almost like a Google search when you just type in a keyword, you're going to get back tens of thousands, hundreds of thousands of results and to wade through those are quite difficult. PubMed is nice, you can kind of sort things on the left hand panel but the best way probably or two of the best ways to get the most out of PubMed is to use the advanced search or Mesh, Medical Subject Heading Searches. Now PubMed is very good, they've got nice YouTube tutorials, two little short videos that you can watch both on doing an advanced search or doing a Medical Subject Heading Search and you see the shortened URLs there, type them into your browser and watch those tutorials if you ever wondered about doing some good medical literature searches. Once you've done that, once you know what's out there, remember that is going to go into your protocol, that is going to go into your reference list, get some good articles together, and find out what is going on these topics before you embark on any type of research. Now in the next section we'll quickly look at what type of research project this is going to be.


Sure, we went over that when I got checked out in the Huey. You can get it during slope landings. Sure, I know about it, only I call it excessive flapping. It's most likely to happen after I shut down the engine and a wind gust causes the rotor to teeter excessively. Actually, it's in-flight mass bumping that we've all got to avoid. Mass bumping caused by near-zero-G flight, out-of-CG conditions, or abrupt control movements. The functions of the Army Agency for Aviation Safety is to analyze aircraft accidents to determine causes and then make recommendations to prevent similar accidents in the future. A study of Army mishap experience involving UH-1 and AH-1 helicopters shows that mass bumping in-flight can cause mass failure and complete rotor separation, producing catastrophic accidents. Analysis reveals that mass bumping accidents can be prevented, provided you as a helicopter pilot understand mass bumping and know what to do to avoid it. This film will first show what mass bumping is in the Huey and Cobra, then show the in-flight conditions which can precede mass bumping and last, and by far the most important, how you can avoid mass bumping. It may be necessary to view the film more than once for some of the required corrective actions are counter-instinctive. It is absolutely essential that you completely understand what causes mass bumping and what to do to avoid it. In the Huey and Cobra, inappropriate pilot response to low-G maneuvers or mechanical failure can lead to mass bumping and possible in-flight separation. As an Army helicopter pilot, you must understand the operational characteristics of the UH-1 and AH-1 and know how to handle these aircraft to avoid mass bumping. To help you understand why mass bumping occurs and what you can do to avoid it, we'll first review some of the basics of the rotor and the control systems and the aerodynamics that lead to mass bumping. We'll then discuss these factors in terms of operational flight maneuvers and describe what you as a pilot must do to prevent the onset of mass bumping. First, mass bumping is the result of excessive rotor flapping. Flapping is the characteristic of a rotor blade to move up and down during rotation. Flapping is common to all helicopter rotor systems and is normal and expected. The rotors of the UH-1 and AH-1 use a seesaw action about a hinge pin to accommodate flapping. To prevent the blades from contacting the tail boom or other structure during normal starts and stops, the interior of the hub is fitted with static stops. These are contoured to limit the amount of blade flap and sufficient clearance is provided between hub and static stops for all normal maneuvers. On the UH-1, the maximum flapping angle is just over eleven and a half degrees. On the AH-1, it's twelve and a half degrees. If flapping exceeds these values, the stops will bump the mast. It is the violent contact between the static stops and the mast during flight that causes mass separation and this you must avoid at all costs. A turning rotor has a constant flapping pattern. Maximum flapping up will always be opposed by maximum flapping down 180 degrees later. At normal operating speeds, the individual blades blur into a disc shape. When this rotor disc is not at a right angle to the mast, flapping is occurring. Now let's examine how flapping can occur as a result of pilot control inputs. The cyclic control stick transmits inputs through the swash plate changing blade pitch. The rotor disc will flap in the direction the stick is moved, so cyclic stick movement produces rotor flap. The pilot controls the position of the rotor disc. In flight, when the rotor disc tilts, the aircraft responds by moving in the same direction. In this way, the pilot controls the helicopter. Mast bumping is directly related to how much you as a pilot allow the blade system to flap. And to understand this better, we have to dig a little deeper. In straight and level flight, blade flapping is minimal and difficult to see in real time or even for that matter in slow motion. Flapping angles of less than two degrees are expected under usual flight conditions. You can expect flapping angles to increase by one or two degrees with high forward speeds at low rotor RPM, at high density altitudes, or at high gross weights. You can also expect increased flapping angles during turbulence. Aircraft maneuvering can also induce large flapping angles. For example, side slips and low speed flight at extreme CG position. The risk of excessive flapping and possible mast bumping increases when you allow the aircraft to approach low G conditions. And that's what we really want to talk about. Let's see what happens when a pilot encounters a ridge line or a tree line, executes a cyclic climb, and then noses over using abrupt forward cyclic. In this maneuver, he has deliberately given up G-loading on the rotor disc by changing rapidly from upward to downward flight and is approaching zero G. Higher speeds aggravate the situation. The combination of down collective and low G means that lift, and therefore thrust, has essentially disappeared. Let's look at the situation from aft along the roll axis. Absence of thrust means there is no lateral cyclic control, so cyclic movement cannot change fuselage position. The aircraft does not respond because the pilot has given up G-loading on the rotor disc. The thrust of the tail rotor acting above the helicopter's center of gravity starts the fuselage rolling to the right. Seeing this, the pilot wants to counter the roll. Normally the right thing to do. Tail rotor thrust acting above the aircraft's CG will cause right roll rate to build up rapidly. Alarmed by the excessive roll rate, the pilot abruptly applies left cyclic. The rotor disc tilts in the direction commanded by the pilot. The pilot still has rotor control, but he is controlling an unloaded rotor. That is, a rotor that is not producing thrust. Although he still has fore and aft control, he has lost roll control of the helicopter. Flapping increases drastically. The rotor hub strikes the mast violently, on one side, then the other, and the mast may separate. Let's go back to the point where the roll started to see what the pilot should have done. As we saw before, as the aircraft rolled, lateral cyclic inputs could not develop thrust because there was no change in angle of attack of the rotor system with respect to the relative wind. Consequently, there was no positive lateral cyclic control. In contrast, let's look at the situation in the pitch axis. Similar to the roll case, aft cyclic inputs cause the rotor disc to move. But in this case, the disc movement changes the disc angle of attack. Aft cyclic realigns the rotor and thrust is restored. The nose pitches up, and with thrust once again available, the pilot is able to counteract the roll. Let's make sure we all understand what the pilot should have done during the noseover maneuver. He could have avoided the low G condition by using more gradual forward cyclic. The rate and extent of cyclic motion should be adjusted to keep the rotor loaded at all times. As a pilot, you clearly minimize the likelihood of mast bumping by staying above one half G at all times, thereby preventing approach to low G and the right roll tendency. If the rotor becomes unloaded during low G, it is absolutely essential to recover thrust first by smoothly moving the cyclic stick aft. Once thrust is restored, left cyclic will then return the aircraft to the normal flight attitude. The basic lesson here is that the pilot contributes to the potential of mast bumping in the low G environment because any pilot's instinctive reaction, when a roll begins, is to correct it with lateral cyclic. And the greater the roll rate, the more abrupt the control movement is likely to be. Severe flight attitudes seem to call for severe control inputs. Yet it's the severity of these inputs that can produce worse problems. If you encounter low G conditions, remember, avoid abrupt large magnitude control inputs. Smooth, gradual control movements are essential. First, aft cyclic to restore the thrust. Then and only then, left cyclic to correct for right roll. You may also encounter low G conditions during mast unmasking maneuvers or steep descending nose low turns. If these maneuvers are performed with abrupt, uncoordinated or cross control inputs, the rapid changes from upward to downward flight may unload the rotor and induce mast bumping. The risk of mast bumping also increases in turbulence when sudden upward and downward drafts can unload the rotor and get you into low G conditions. If that should happen, you must resist the instinctive urge to counteract unusual aircraft attitudes with hard lateral cyclic and pedal inputs. You must first reload the rotor by moving the cyclic stick aft. Then once normal G conditions have been reestablished, normal control will return. But how about another possible cause of mast bumping? Engine failure. What should the pilot do to control this situation? Again, let's get back to some basics so that we can understand what happens first under normal conditions and then when the engine fails. The actions we'll be talking about are complex, so it helps to imagine there's a camera along each axis together with one behind the cockpit. At this moment, let's say the helicopter is flying in its normal cruise attitude. That means the longitudinal axis and therefore the nose is pitched down slightly and the rotor disk is tilted slightly forward. From aft, the rotor disk is tilted slightly to the left to counter the rightward thrust of the tail rotor. The roll axis is located below the tail rotor thrust axis. From above, the main rotor rotation is counterclockwise. The resulting torque would force the nose to the right if it were not for the anti-torque thrust of the tail rotor and vertical fin. The airflow over the main rotor and fuselage would tend to raise the tail if it were not for the synchronized elevator. In normal flight, then, all forces are balanced and the helicopter is in equilibrium. From the cockpit point of view, the horizon is horizontal. Most engine failures do not result in mass bumping, but it can happen if the pilot fails to take appropriate action. Let's say the aircraft is in normal flight, all forces balanced. Then the engine fails suddenly. As the engine stops, the rotor RPM and airspeed both begin to decay with some loss in altitude. Because the engine is no longer driving the main rotor and RPM is decaying, the torque about the mass that had been opposed by the tail rotor and fin is diminishing. So now, the tail rotor and fin, continuing to thrust to the right, causes the nose to yaw left. Interaction of the relative wind with the yawed helicopter and main rotor causes the aircraft to roll left. The pilot may see this as a nose down tendency. The change in attitude has been abrupt and is continuing at an alarming rate. The pilot responding to what he perceives as a nose down left yaw situation reacts abruptly, but in the wrong manner for the case at hand. Right aft cyclic and right pedal, but he fails to lower collective. Right aft cyclic immediately tilts the rotor disk right and aft, and failure to lower collective results in decaying rotor RPM. This will result in larger flapping angles. Mass bumping may then occur. The remedy? Work on the primary problem, not the symptom. In this case, the symptom is the roll. The problem is power loss. So, when a loss of power is detected, you need to decrease the collective pitch to avoid a reduction in rotor RPM and apply sufficient right pedal to maintain a constant heading and enter auto rotation. But now, suppose you lose the tail rotor. In this case, the situation is practically a mirror image of engine failure. But it's further complicated because you've lost one of your primary control forces. Tail rotor thrust. Let's see what happens. The instant the tail rotor fails, anti-torque thrust goes to zero, and only the fin remains to resist the torque about the main mass. The reduction in anti-torque thrust induces right yaw and left roll. Yaw attitude now exposes flat areas on the left side of the aircraft and the nose to the relative wind. This induces a roll to the left, aggravated by the absence of tail rotor thrust above the longitudinal axis that could have countered a roll in this direction. Almost instantly, the aircraft can yaw right, roll left, and pitch down. In this example, the pilot fails to lower collective to reduce the torque that is causing his aircraft to yaw. Instead, he moves the cyclic aft right again, working on the wrong thing, the symptoms, and not the problem. With the fuselage already rolling left, right cyclic tilts the rotor disc toward the fuselage and mass bumping threatens. The problem in this case is the torque tending to yaw the aircraft. The proper procedure in the event of tail rotor loss must be immediate reduction in power. You should then enter auto-rotation. Power reduction will reduce the yawing tendency and therefore allow more time to correct the roll situation smoothly. With reduced throttle and collective, keep an airspeed slightly above the normal auto-rotative glide speed. You can experiment with gentle throttle and pitch application to see if some degree of powered flight can be resumed. But if any adverse yawing is experienced, re-enter auto-rotation continue descent and land. For the past few minutes, we have reviewed some factors which are critical to your operation of the UH-1 and the AH-1 aircraft. We have reviewed mass bumping, what causes it, and how to prevent it. We saw that mass bumping is the result of excessive rotor flapping and that the problem is directly related to how much you as a pilot allow the blade system to flap. We pointed out that the cyclic stick and swash plate make it possible for the pilot to control the tilt of the rotor disc. We saw that blade flapping is minimal in straight and level flight less than two degrees under usual conditions. We then discussed how excessive flapping and possible mass bumping may be caused by aircraft maneuvering. Particularly when you allow the aircraft to approach low G conditions. We explained that the rotor becomes unloaded during low G. We saw that the crucial issue was the loss of rotor thrust. Because it's those times when the rotor is not producing thrust that lateral cyclic movement of the unloaded rotor disc will not only fail to control the helicopter but can result in mass bumping. We then explained how to counteract the effects of low G by recovering rotor thrust first by smoothly moving the cyclic aft then and only then left cyclic to correct for right roll. We also examined how engine failure or loss of tail rotor can cause mass bumping and the corrective actions the pilot should take. Explaining that in the case of a loss of power you should decrease collective and apply right pedal immediately to avoid a reduction in rotor RPM. Then enter auto rotation. Now if the tail rotor fails immediately reduce power then enter auto rotation. The basic lesson here and the single most important message that should have come through is that you as a pilot can prevent mass bumping by the way you handle the aircraft. It is absolutely essential that your control inputs be smooth and gradual even in difficult situations such as low G because it is abrupt and full range control inputs combined with mechanical factors that cause mass bumping. It is crucial that you understand the operational characteristics of the UH-1 and AH-1 rotor systems and how normal blade flapping limits can be exceeded and result in mass bumping and possible mass separation. Again, I urge that this film be rerun until each and every one of you is completely confident that you know what to do to avoid mass bumping. Mass bumping is real but it can and must be prevented. It is vital that you understand the part you play.


Aw, what's up everybody once again, this is Brandon man Sean and I got to talk to you artists and everybody out there about something that y'all got to keep your eyes on because a lot of people are getting finessed this way. Conflict of interest, look out for it, look out in the battlefield, look out the people around you and get an understanding of what that looks like and this snippet is going to be from one of my favorite interviews that I've done thus far with an artist by the name of Lee Jit. I'm just going to go straight to the clip and then I got some things to talk about at the end. Basically they were trying to get me so this is where it comes out to the point where I had to learn quickly. I was signed to the record label as an artist. Now the CEO of the record label came to me individually and tried to manage me. Now a lot of people like they might look at that like what's wrong with that? You know he's trying to, listen first of all is conflict of interest. Conflict of interest. Okay first of all conflict of interest and if anybody's listening they don't know that is a CEO is supposed to worry about his company. If I'm the CEO of my company I don't care about anything else but my company, okay? That's your main priority. That's your job actually to worry about your company. As my manager you got to worry about the artist first. The manager is not the CEO so that's the first conflict of interest. I know if you're doing a negotiation it's going to be for your label and not for me. 100% man. Okay.  So many and who's paying like if you like say for instance I was using the when I was signed to the record label I was using the record labels attorney. I'm not paying that I'm not paying that that lawyer I don't got that retainer fee. Her loyalty is not to me you feel me? So she might think I'm cool a great artist but at the end of the day who's cutting your paycheck that's who you're going to listen to. So with that being said I didn't sign the contract and when I didn't sign the individual management contract because not only is it conflict of interest but then it's like double dipping because you're getting a salary from the record label and then you get 15% as my manager from everything I make. So think about that I'm like okay and then it's a slap in the face to my brother because Rob is my acting manager. All right now seriously please take heed to the things that were said in that conversation you'll get even more context when you watch the full interview the link will be in the description below and be active at the time the full interview drops but until then conflict of interest is so important to understand. As I mentioned in that video right if you have a manager and you and the manager have the same lawyer that lawyer is going to have a conflict of interest it's hard for them to equally and objectively be on both people's sides and if this lawyer is your manager's lawyer first and then all of a sudden your manager is like hey yeah I got a lawyer you can use my lawyer there's going to be a conflict of interest at place because that person is loyal to somebody business-wise over you and I use the manager scenario because a manager is pretty much involved in some way at least getting a cut off of almost everything an artist is doing and then of course with Lee Jit he showed a completely different scenario where that conflict of interest was taking place there's so many ways that this can be sliced that that might occur you just have to be on a lookout and try to figure out all right how does this benefit the other person and are there some ways where they might be taking advantage of me and it doesn't mean just because it seems like or it could be some kind of conflict of interest taking place that it is a bad scenario but you really have to you have to break down things for yourself analyze for yourself and if you understand yes this is something that does exist well is this somebody that I really trust and am I willing to take that risk if that's cool then it's all good because as always information like this isn't necessarily for you to say hey I can't or won't do this just because it was said it's for you to take it in and analyze your situation and figure out how about make this shake for myself don't forget the full interview will be dropping soon and the link will be in the description below other than that be like this video go ahead hit that like button wait I actually want to say please please please if you have a scenario where you had some sort of conflict of interest and you think you can relate or you know somebody who's had a similar story put it in the comment section below I want to hear those stories because it's something worth sharing all of us would love to hear now back to regularly scheduled programming if you like this video go ahead like button if you like you might as well share and if you're not subscribed do you know what to do hit that subscribe


All right, we're gonna get it now. Obviously, the front element's gonna engage. Okay, it's just same as before! All right, look for equal test. Press and fall, let's look, listen, feel. Breathe in's better, bring this back to normal. All right. Don't do 200, do 100. Yeah, because they gotta do it. All right, the full home on the empty chamber. All right, go to the top cover.