Hey it's Danny from Conscious Catering Series. I want to share with you five different reasons you may not be losing weight on your one meal a day diet journey because I have had multiple different people on my YouTube channel at different times on different videos say that they are not actually losing weight with one meal a day or they have been and then they've stopped losing the additional excess fat that they've wanted to lose so I want to address the reasons why this may be happening to you with the five different reasons that I mentioned in a short while and the first one can be due to a deficiency in chromium and vanadium and these two nutrients are absolute key for regulating insulin so if you're low in them and you're fasting you're not going to get the full benefits of fasting lowering your insulin levels and improving insulin sensitivity and insulin is a fat storage hormone so by supplementing with chromium and vanadium in the most adequate amounts on a daily regular basis and using the most bioavailable forms of each nutrient you can go in the direction of resolving those deficiencies and improving your insulin by actually lowering it while you're in the fastest state even more and improving your insulin sensitivity and what I can say is from my own purse experiences discovered these years ago when I had hypoglycemia and it actually cured me of hypoglycemia and it's really good for helping resolve hypoglycemia and also things such as type 2 diabetes and it's been a very extensive used supplement for a very very very long time and it's just absolutely amazing because yeah it gives you those benefits but a whole host of other benefits to your mental and physical health holistically so what I'm going to do is put some links down below for UK, US and worldwide suppliers that sell the most highest quality chromium and vanadium supplements that can be delivered straight to your door and I would personally recommend taking the dosage on the bottle at least once every single day and you can take it with water on an empty stomach I would recommend taking it just before you break your fast with one meal a day before you consume your first and only meal of the day. The second one can be just you are sitting around and being very very stagnant and sedentary you don't need to be doing lots of exercise but I would recommend trying to exercise at least a five times a week and just exercise to your fitness level do not push yourself too much because it will stress your nervous system out too much in your body and have a negative effect on your immune system your adrenals and your other organs and your health holistically so just be very mindful and train with exercise that you enjoy it could be cardio based exercise whether it's running or swimming or even playing tennis or volleyball it could even be strength training with bodybuilding or calisthenics just find what you love because by doing what you absolutely love with exercise that you enjoy the most it's going to make sure that you stick to it consistently and if you can try and do some body weight exercises known as calisthenics and or bodybuilding combined or on their own and then try and do some cardio multiple times a week that's going to maximize your weight loss benefits and what I say is I have been for about the last two weeks doing the calisthenics four times a week like I normally do and then doing high intensity interval running pretty much every single day and my body fat is massively reducing even more and I was already around a seven percent body fat so I can vouch for this so this is just something to be very very mindful of the third one can be due to specific nutritional deficiencies for example so many people are chronically deficient in an essential mineral known as zinc and if you're low in this estrogen levels will go up and testosterone levels go down and this is why so many males have low testosterone levels as they are getting older it's more of an issue with men because when you release sexual fluid you lose around 2.5 milligrams of zinc every single time and a lot of males do this on a regular basis this is why it's more of an issue for them but even females have issues with being low in zinc because most foods are very low in zinc and if you got a zinc deficiency and you're even eating zinc rich foods they may not even be high in zinc for example pumpkin seeds are meant to be high in zinc but this is not sinking the soil it's not sinking the pumpkin seeds and then you're not going to be getting it so you cannot rely on a food source alone and there's also other specific nutrients that if you're deficient in them it will have the same effect estrogen will go up and testosterone levels go down and so many people have issues with this so what you want to be making sure that you're getting the broadest spectrum of nutrients in a supplementation form to make sure you're getting every nutrient that you can have to have optimal estrogen and testosterone levels and health holistically in your mind and body so what I'm going to do is put two links down below one for a cheaper multi-nutrient supplement and one that costs more the one that costs more has a broader spectrum of nutrients in higher doses so I recommend that you get that one if you can afford it if you cannot then get the cheaper one and I recommend taking the maximum dosage that is mentioned on the bottle at least once every single day and make sure that you take this one with food that you have with your one meal a day within the day and yeah never consume this on an empty stomach because it can make you feel sick so it's going to be very very mindful and the fourth one which a lot of people are probably going to think I'm saying you're eating too many calories but I'm going to tell you the opposite a lot of time people are not eating enough calories and I've seen it time and time again with a lot of people out there whether it's on one meal a day or in multiple meals a day that they do severe calorie restriction they start to lose some weight and then their body stops losing any further weight I remember speaking to a friend of mine called Michelle and her sister had been in severe calorie restriction for ages and she couldn't reduce her body fat anymore but then once she started increasing the calorie content she started to lose additional body fat and why would the body do that because it believes it is actually in starvation mode and it wants to hold on to everything so what I have also found from my own personal experience since eating more calories around 1000 calories additional a day I went from 8% body fat down to about 7% body fat and lost 2.5 kilos more of body fat and increased my muscle mass at the same time so that's my own testimonial to that so do not be scared to increase your calorie content give it a go and as long as you're taking all the supplements that I've recommended to correct those deficiencies as well you're going to easily keep losing weight do not be concerned about this at all there's a lot of myths around you needing to calorie restriction severely to lose weight and yeah it's just not necessary from what I have seen from a lot of other people in my own personal experience and last but not least which is number five it will coincide with something I mentioned earlier and that is actually being estrogen dominant and so many people have an excess of estrogen within the body one of the main reasons is due to xeno estuans which is a chemical form of eson that is found within plastic packaging and things such as bottled water and tap water it's also in birth control it's in so many different things and for a lot of people it's not completely avoidable and when you're consuming these xeno estuans eson levels go up and testosterone levels go down and when you are estrogen dominant you lose muscle mass and actually gain more body fat and actually also have more water retention as well so you really want to be trying to get rid of any foods that are in plastic packaging for example never microwave your food that is so high in xeno estuans and it completely feels the food full of radiation and denatured it's just not good for you what so ever make sure that you're drinking a clean source of water one of the cleanest waters on the earth which is pure h2o when you look at the chemical structure is distilled water this is what i drink and i recommend it to anyone it's shown to increase nutrient absorption it also hydrates you a lot better and it has a whole host of other amazing benefits as well and if you don't know where to buy distilled water from and you cannot get it in a shop what you can do is buy a mega home water distiller and what i'll do is put some links down below of uk and us suppliers that can deliver the most highest quality mega home water distiller to you which i've used for about five years my family members got them friends clients and they absolutely love them and it removes all toxic substances such as pharmaceuticals which are found in trace amounts in tap water any parasites if it's in there bacteria fungus pesticides herbicides heavy metals all these other toxic substances so yeah it's just literally pure h2o with nothing toxic added to it what so ever and alongside that you want to be taking something that is natural that will actually lower the estrogen levels within your body and the supplement i'm going to recommend for this is dim dim and this is an amazing estrogen blocker out there that is derived from natural sources and for this one i'm going to also put some links down below for uk us and worldwide suppliers that sells the most highest quality dim supplements on the market not all of them made equal so i highly recommend that you get those ones down below and take the suggested amount on the bottle every single day and you will find within a month period or so it will dramatically start to lower estrogen levels and massively boost testosterone levels so you can start gaining more muscle mass lose water retention and lose body fat but please be aware if you're on birth control you need to come off of birth control otherwise you're going to have massive issues for the rest of your life with actually losing all of the body fat that you're looking to get rid of so that's it for this video if you have any questions leave them down below and i get back soon as possible if you like the video like it down below give us a thumbs up and i'm sorry if there's any background noises i'm not sure if they're going to be there but i can definitely hear them and they're bugging the life out of me and yeah please share this video with anyone that you think needs to learn about why they're maybe not losing weight with their one meal a day diet journey and if you haven't already click that subscribe button down below to receive a lot more one meal a day informational videos for me on a regular basis many different videos showing you what i eat with my one meal a day mukbang videos as well calisthenics workout videos calisthenics progression videos intermittent fasting videos and many other videos to help you go in the direction of achieving and sustaining the body that you desire the fitness levels and the energy levels that you desire as well so if those type of videos sound good to you make sure you click that subscribe button down below and you click the bell notification button next to subscribe button otherwise youtube will not notify you of when new videos are uploaded and i have new ones coming pretty much every single day so as always stay fit stay energetic and go and get those gains peace


Hello everyone. Good morning, good evening, and welcome to this webinar by Product School on Product KPIs and Metrics that every product manager should know. Before we jump into it, a quick background about myself. Well, my name is Zafir Rais. I'm a Senior Product Manager at Zalando, which is the largest and leading fashion e-commerce platform in Europe. I'm based out of Berlin. And before Zalando, I've been associated with different domains as a product manager in edtech. I worked with Future School of Prime, which is an initiative sponsored by the Government of India for the IT upskilling in India. I've also worked for companies like Cornerstone in the past. Before we jump into the discussion on KPIs and Metrics, let's talk about the synergies between data and product managers. Well, if you're building a product without data, I wouldn't call it a product. It's only an opinion, because most of the things would start with, I think XYZ feature would work. I think this XYZ feature would not work. Well, as product managers, we should not be talking in terms of, I think, we should instead let data do the talking. If data is talking on your behalf, it makes your life easier to convince the stakeholders to get buying from stakeholders. It just leads to fever arguments of product managers between different stakeholders. We all might have heard about this quote, which says, data is the oil of 21st century. But Peter Sonningard has taken it a step further and he calls analytics as the combustion engine. This is beautiful, because just like a combustion engine cannot work without oil, and oil is more or less useless without a combustion engine, product managers should not be working without data or rather cannot work without data. That's how critical data is for product managers. Always strive to be data-driven product manager rather than an opinion driven product manager. I think that's what the difference between create and good product managers lies. Well, data will talk. Data will definitely talk if you're willing to listen to it. If you torch your data long enough, it will tell you the secrets of how to make your product successful. As I said earlier, building a product without data, you're only making an opinion and continuing to build a product without data is the biggest crime in product management. Data and finally, data is a product manager's best friend as I see it. What are the tools to capture? I think this is not really important. Don't get me wrong. These are great tools, Google Analytics, Amplitude, Mixpanel. I've used them myself. These are great tools and it will present you with a ton of data. However, it is useful only if you measure, only if you use them properly, only if you measure the data that is coming out of it. Hence, everything comes later. I think we first need to be very clear as to what we are doing with data. Make use of KPIs and metrics to decide if the hypothesis that you're working on is going to create the right waves, the waves that you intend it to create to have. Now, coming to KPIs and metrics, but what are these KPIs and what are these metrics that we keep talking about? Well, KPI stands for Key Performance Indicator and you have three very important terms that come in here, which is the first one is ski, which signifies how important a KPI is. It shows the importance of this thing that we're trying to measure. The second one is performance. It's measuring performance probably over a given period of time because performance needs to be measured over a time period. Hence, it measures your performance. An indicator which signifies that it's quantitative in nature, which also means that there are a lot of numbers that you need to work with when you're talking about KPIs and metrics. It's a quantifiable measure of performance that demonstrates how effectively you're achieving your main strategic objectives. On the other hand, metrics are measurements of specific activities or processes. They're more tactical in nature. There's something that are measured probably on a daily basis and there's something that are measured on a daily basis and they are more tactical in nature. This is important. Every KPI is a metric. However, every metric might not be a KPI. It's a superset and a subset kind of an analogy, wherein a metric is a superset and a KPI can be a subset of this metric superset. I think a good example of which might help us understand the difference between a KPI and a metric. Let's take an example of Netflix at this point of time. We all know Netflix is struggling with a low subscriber rate. Many of its existing subscribers are dropping off and that's where the problem of customer retention comes in. Customer retention is probably one of the most important KPIs that Netflix is measuring currently and how is it measuring? It's making use of the return rate metric or probably the NPS metric to measure the customer retention. Now, hoping this difference is clear and now we should be good to jump into it and look at the 10 product metrics in KPIs that are extremely important for product success. Now, these metrics could be across products. It is not necessary that all of them apply to your product. It is also possible that none of them apply to your product. It is by no means, this is an exhaustive list of KPIs and metrics. You can have n number of metrics that you are measuring. Why the number 10? I don't know probably because I like the number 10 and according to me, these are 10 important metrics that probably you should be measuring at your end. It also gives you a good head start or an entry point into exploring these KPIs and metrics and how you should be working with them. Having said that, coming to daily active users and monthly active users, well, this should actually be active users and we'll see what that means. Now, the end goal of any product is to generate money. Products are owned by companies and companies are here with the intention of generating profits and earning money and being more profitable. However, to generate money, the primary focus is to get users on the platform. You may not be able to generate the expected revenue from your product or your company if the users are not coming on the platform. Hence, that is important to hear and that is why the active users are metric. However, we do not want any user on the platform. There's a very specific definition of what you call as an active user. Active users are users that perform some valuable activity on the platform. This valuable activity would be closely linked to the DNA of the product. For example, watching a video might be the quality of an active user on YouTube. Sharing pictures is something that an active user would do on Instagram. Similarly, reading a blog is something that an active user on medium.com would do. Active users can be measured in different time frames, like monthly active users or weekly active users, depending on the product and the requirement that it has. DUE, DAU, generally is used for mobile applications because mobile application is something which is a very personal device. You carry it on a daily basis. There are multiple times when you have the mobile in your hand and you're accessing different applications. Hence, DAU is mostly used to measure mobile application products. Online games and social network insights because their usage is more on a daily basis. However, this is not limited and it can be extended to other products as well. The ratio of daily active users upon monthly active users is useful in identifying the stickiness of the product. How do you define stickiness of the product? It's the ratio of DAU divided by the MAU. A stickiness of 20% is normally considered to be a good stickiness score. However, a stickiness of more than 20% is generally considered to be a very successful product. Stickiness also allows to track growth. It's an important measure to track growth or also to track the decline of the product if it's going up or down in either case. Not every product should be measured on the basis of these metrics because not every product needs to be used on a daily basis to be successful. A good example of that could be Uber. I may not use Uber every day but I use Uber on a Friday night when I'm out drinking and I don't want to drive my car. That's when Uber comes in. LBNB, it's a great product but I don't use it on a daily basis. I would be using it maybe once a month or once a quarter when I'm off vacation or when I want to book a stay. Not every product needs to be measured on a daily basis. What is daily active users? Well, it's a number. There's no formula but it's the number of unique users visiting your application during a predefined one day period. The next one is monthly recurring revenue. Monthly recurring revenue simply put is the income that a company can expect to generate every single month. It measures an organization's financial health. It's really important for SaaS business models which are based on a subscription scheme. Amazon Prime, Spotify, Netflix, etc. which work on a subscription model this becomes an important metric to be tracked. However, on a standalone basis, it might not make a lot of sense to a product manager. It needs further analysis. It needs further analysis because this can help you identify where are the customers dropping off and eventually it will lead you to also understand the why of it. Why is this happening? In order to increase the MRR of a product, it's something that should reside with the product managers. The different types of MRRs are new MRR, expansion MRR, churn MRR and net MRR. What's the formula? The formula for MRR is monthly average revenue per user into the total number of users. In case of B2B companies, users can also be replaced with businesses or accounts that you are catering to as a product. The next one is customer lifetime value or CLTV. CLTV also allows you to determine the amount of revenue that can be generated from a user or account in the long run. In the long run would mean the lifetime of the user. Again, let's take an example of Netflix. CLTV displays or defines the average profit generated from one user before they cancel their Netflix subscription. Now, how does Netflix define the lifetime of a user? Take an example of me. If I'm paying 10 euros per month for my Netflix subscription and I keep this subscription on for a period of 12 months, that is one year, my total customer lifetime value would be 120 euros in case of for Netflix. Similarly, it is also calculated. Interesting thing to note is that Netflix has one month as a free trial the first month. That also needs to be taken into concentration where I'm calculating the lifetime of the user. In this case, my lifetime is 13 months and not 12 months. As I said, average lifetime is till the time the user is a paying customer of the platform. Well, it aims to identify how much you should spend to attract a new customer at an early stage based on the profit generated from the user. This could also help companies like Amazon Prime identify that what should be the cost of their Prime membership considering that they are offering the first month as free. So the first month is free. It could also be taken as a customer acquisition cost, which we will look at later. But it's a good measure to identify how much you should be spending to attract a new customer based on the profit or the value that the customer is generating at the end of the period. Again, it helps you identify the right customer acquisition channels. Where should you be spending the money? Is it on social media campaigns or maybe television advertisements or print media, etc. Or should you be giving marketing schemes and discounts and offers in this case? What are the purchasing channels that you should be using? Should you be spending money on Google Ads? And what are the retention strategies that could be used? I remember for that matter when I cancelled my Netflix subscription for the first time, they came up to me with an offer that, hey, we're giving you two months free, please take back with our platform. So that's one of the retention strategies. The formula for CLTV, well, it's the average revenue per user into the average lifetime of users on the platform. The next one is customer acquisition cost. Now, what is customer acquisition cost? Well, it's something which is mainly used by product marketing teams. What it does is it computes the cost of acquiring new customers, including marketing spends, advertisement sales, expenditures, etc. So if you look at its formula, it's everything, all the expenditures combined, the salaries, the overheads, the marketing spends, etc. upon the number of new customers that you've managed to acquire. And now for PMs, for product managers, it is important to know the values as it complements other metrics. How does it complement other metrics? Well, it can also help you identify what should be the free period in case of subscription model. Should you have the first month free? How should you be taking in the money? Is it that I do not provide any credit card details and you enjoy the first month for free or you take my credit card details? I will not be charged the first month, but for the next 12 months, I will be charged all. I will be charged for the entire 13 months out of the first month would be free. So in this way, it helps product managers to understand how it complements other metrics and how can I improve the other metrics? Well, an ideal CLTB to CAC ratio is 3 is to 1. That means the amount of value that a particular customer is generating should be three times the cost that is spent in acquiring the customer. Less means you're spending too much. So if the ratio is less, that means if the denominator is higher. So let's say in this case, the ratio is 3 to 2. This basically means that you're spending too much money in order to acquire new customers and those new customers are not generating the expected value that we thought they would derive. Whereas spending more means you're spending too little and you're missing out on new business opportunities. Let's take CLTB to CAC ratio of 5 is to 1. This basically means that for every dollar spent in order to get the customer, you are generating $5 worth of business. It also means that if you spend more money in acquiring new customers, the total revenue generation could be higher in this case because by just spending $1, you're making a business of $5. So you might want to increase the denominator so that ultimately it increases the numerator in this case as well. Formula, it is the sum of all costs involved in customer acquisition efforts upon the total number of customers acquired as a result. The next one is the session duration. It's one of the easiest metrics to track for digital product usage and what is it? It calculates the session duration of a group of bounced or churned users and this helps me identify how to improve user interaction. It helps you to understand what made the users churn. Now, this could be a certain page. This could be something very annoying on a particular page. So the average amount of time that the user is spending on the platform in one session will give you insights on these metrics and how to fix this. The formula, well, it's the total time spent by users on the product divided by number of users. Bounce rate. Bounce rate is, again, it's a very easy metric to target to track. Google Analytics personally is one of my favorite and best ways to measure bounce rate. It also happens to be the cheapest since Google Analytics is free. Now, it helps product managers identify any page where the users bounce off without spending a lot of time. In my experience, bounce rate really helped me tackle one problem where my signup form was really long and I saw that users are bouncing off from that page and that helped me shorten the form, optimize it and reduce the overall time required to fill the form. That's the way in which bounce rate has helped me improve one of my product APIs. It's also a hint that something is wrong. Well, if you have different entry channels into your product, let's say some of them land on the home page, some of them land on the about us page or some of them land on the sign in or sign up page. If you have different entry channels into the product, it gives you a hint that something is wrong with a particular entry channel because the product is the same. The functionalities are seeing why is this happening that users are bouncing from this particular page. This could be a hint that something is wrong and need a fix. It needs an urgent fix. It actually impacts other metrics like DAU or MRR as if the users are bouncing off from a platform where you will not really have a good DAU or you would not be able to generate the revenue out of that user. It's easy, but it's a very important metric that needs to be tracked. What is a bounce rate? Well, it's the ratio of users, it's a ratio or a percentage of users who visited your product or your page only, who visited only one page of the application before leaving the application. Out of 100 users who come to your platform, if 40 users just drop off after visiting one page, your bounce rate is 40%. The next one is customer retention. This is a rather important one. It is the ability of your product to retain customers after a certain period of time. Let's take an example of Netflix again. It's been a favorite by taking examples, but in case of Netflix, how many users remain or are retained on the platform after the one month of resubscription that ends? Now, that number would give Netflix an insight as to what is their customer retention rate. It's actually a parameter to measure the stickiness of your product. According to Bigg's panel, average CRR for most software products is below 20% over a period of 8 weeks. So that's pretty low. What is it? It's the percentage of users who prefer to stay in the platform. It could be for whatever time period, if Netflix wants to see what's the customer acquisition cost, it would take the time period as one month, wherein you have the free subscription to the platform. Now, what is important over here is you need to define what a returning user is and what your desired time period is. For example, is a mere sign-in enough to consider a retained user? Wouldn't be the case in most applications, but that's something that you really need to identify. What do you define as a returning user? Just the way we define for active users, a returning user is really important. Is the returning user doing any activity or do you call that user retained just because the user is still there on the platform? You might be logging in once in a month, once in a year. That's something that would differ from product to product. A complicated formula, what is CRL? Let's say if I'm calculating the CRL for a particular month, what I would do is number of users at the end of the given period. So number of users, let's say at the end of July, so 31st July, what's the number of users on the platform? That can be 120, let's say the 120 users minus the new customers gained in the time period. So in the month of July, I gained, let's say 20 users. What were the number of users at the start of the time period? Well, let's say in this case, this is 90. So I have 120 users right now, 20 users came in in this one month, and what were the number of users at the start of the time period? That was 90. So this gives you a decent, a good enough customer retention rate, and that's how a customer retention rate can be calculated. It's almost a 90% customer retention rate in the previous example. Okay, moving on to the next one that is churn rate. Churn rate is the exact opposite of the previous one that is customer retention rate. It measures the users that left your platform, not retained but left the platform. It measures the number of users lost in a given time period. What are the types of churns? Now the types of churns could be user churn or a revenue churn, when you're losing out on revenue or you're losing out on users in this case. Revenue churn is obviously, revenue churn is an effect of user churn. If you're losing users on the platform, there would obviously be a churn in the revenue as well. It makes sense to pay attention to revenue churn rather than customer churn because customer churn, although customer churn gives you inside into customer satisfaction. So if you really want to understand what the customer pain points are, how satisfied the customer is with the product, you should be looking at user churn. However, revenue churn is important because that's where you're losing out on money. You're losing out on your revenue. So I think that deserves more focus. The average churn rates are less than 10% of MRR in an ideal case. Churn end at the low end of 2% would be considered good. So if you're losing, if your revenue churn is around at the lower end of 2% of your MRR, that should be a good figure. User churn rate would be the total customers lost upon the total customers. Similarly, in case of revenue, it would be revenue lost upon the total revenue that you generate. The next one is the NPS, Net Promoter Score. What is a Net Promoter Score? So a Net Promoter Score is a survey which is used to measure customer loyalty or user loyalty and satisfaction by asking the users how likely they are to recommend the product on a scale of 1 to 10. So to put it short, there's a scale of 1 to 10 and I will ask the user how did you like my product? If yes, how likely are you to recommend this product to your friends and family? I'm sure a lot of you have filled this for some product or the other. What is the product trying to do with this? They are trying to measure the Net Promoter Score. Now, the respondents are usually classified into three categories. They are promoters, they are passives, and they are detractors. Promoters are loyal product users who will use the product service and actively refer the platform. So if you really like something, you would obviously tell your friends and family that, hey, this is a great product. I highly recommend you to use it. They fuel organic growth. So you do not really have to spend money to grow your product. In this case, it's kind of like free marketing. On the scale, they would rate the product in the survey between 9 and 10. Passives rate the product 6 to 8 and like the product. However, they are prone to shift their loyalty to a competitor if the competitor is able to pull them towards itself. Whereas detractors rate the product between 0 and 6 and in general are not satisfied with the product. A good example in this case could be of Apple. Apple probably has a very high Net Promoter Score because there are certain users who are hard for Apple loyalists and who would be the first in line whenever there's a new iPhone launch or any new Apple product which is launched. So Apple, for example, has a very good Net Promoter Score. Detractors can do negative publicity as well. And this will eventually hamper the image of the product. Again, a good example of this could be the case of Samsung where phones, I think it was the note where phones started going up in flames that caused a lot of negative publicity and your passives quickly turned into detractors in this case. NPS generally lies between minus 100 and 100 and negative NPS scores means detractors are more than promoters. Obviously minus 100 would mean all the people that you surveyed are detractors and 100 would mean all the people that you surveyed are promoters of the product. Some stats in 2018 Netflix had an NPS of 64, PayPal had scored 63 and 54, 53 and 49 for Amazon, Google and Apple respectively. Be polite in timing the survey. So it's really important to ask them to ask the survey at the right time. So for example, you do not want to ask the user to fill a survey when they're in when something has gone wrong. So ask the user if you would want to refer when they're successfully placed in order. Do not ask them when the order placement has failed. That would lead to a bad score. Also, you want to ensure that you're getting genuine responses. So try to keep the survey shorter because the longer the survey, the more annoying it gets for the users to fill a long form. Keep it short, keep it short and sweet and place it strategically. The net promoter score is the percentage of promoters minus the percentage of detractors. Now the last one and probably one of the most important metrics that companies and products would track not star metric. The not star metric is what's first of all was not star. The not star is the anchor of the northern sky. It's a landmark or a sky marker that helps those who follow mostly sailors who follow a determined direction as it glows brightly to guide and lead. So it helps those who follow determine the direction as the star glows brightly to guide and lead. It is the most important metric of the product. True. And what's how did it start? So taking a cue from the definition of not star or entrepreneurs on L is coined the term not star metric for the first time in his book hacking growth. Now this was done to reduce the administration around it and to have a singular goal for the entire company or for a department. It defines the success of the product or the company. So what does success mean for a product or a company? It's linked to the vision of the company. So for example, Facebook. Facebook has a vision of connecting people and making it a more social place. So it would be interesting to know what the not star metric of Facebook is. Again, we'll take an example of Netflix. I promise this is the last time we will be hearing Netflix in this webinar. But Netflix's vision is becoming the best global entertainment distribution service. Thus, we can safely say that the not star metric for Netflix would be session duration as it denotes that users are spending more time on Netflix because the entertainment quotient of Netflix is really high. There is no defined formula for this. It's more of a strategic metric which the team needs to come together and have this metric so that the rest of the team can follow it. Finally, we have gone through 10 important metrics in KPIs but just wanted to leave you with some thoughts. This is just an overview. These 10 metrics, these are not an exhaustive list as I mentioned before. The purpose of this was to introduce you to these metrics. Hence, it's more to help you inculcate a much more data-driven attitude. It's not exhausted. There are many other metrics that might be important for your product. But I think this is a good starting point again to become a more data-driven product manager. Dive into the details of each one of them. Look for metrics that might be relevant to your product and to your organization. Well, we cannot do a deep dive in this webinar because each metric would then take a separate webinar in itself. What are the next steps for you? The next steps for you could be identify the metrics for your product and start measuring it. Also, you can also think of some popular products and think of what their not-star metric could, sorry, what their different metrics that they measure. A good example would be a not-star metric. This is something that can also be used in cases of interviews for product management wherein you can ask the interviewer, hey, what's your not-star metric? Or according to me, this is the not-star metric. Is my thinking in alignment? I think that can lead to a good conversation in your interview as well. Finally, don't just track metrics as important it is to measure and track. It is also important to make use of the data that is coming out of this. And remember, build a product not an opinion. Finally, I want you to leave with this quote from Mark Dwayne and he says, data is like garbage. You better know what you're going to do with it before you collect it. That's why the product will come in later. You need to know your metrics. You need to know what you want to measure and why you want to measure. And that will make your life easier. Thank you so much for spending time. If you want to stay connected, you can reach out to me on LinkedIn. I'd be happy to answer more questions on this topic or any other topic in general. Thank you so much. See you later.


So today guys I have something special for you, King Bulbul's hammer. Like what? Yes guys, a natural hammer you can use and play around with.  In fact it's quite the opposite. It's kind of weak and unless you're playing on low mayhem levels it does nothing but tickle the enemy. Now that's out of the way, let's get into the video. How's it going guys? My name is DP, today I bring you another BF3 video. If you do enjoy it, leaving a like really helps out and subscribe if you do want to see more. Also before we go any further for all your gaming needs, no matter the platform you play on, at amazing prices and incredible weekly deals, check out G2A linked within the video description. Okay so today we have an amazing item.  What this item is is a melee weapon we see King Bulbul use when fighting a dinosaur upon ambameer. Can't remember the name of this mission as it's been ages since I've done it. But it's a weapon he sometimes gets out and then swings it at enemies. Now this is obviously a modded item and it's one you can't get dropped in game. This as far as I know also has been taken from the coding of the game and then been edited slightly so it can use it as a weapon. Right now like I said it's very very weak and in my opinion it's nothing more than a little fashion. So let's be honest you ain't going to take this into the road and do anything with it. Now in the future I have no doubt this will be made a lot more powerful and when this time does come if you join my discord or linked within the video description you'll be able to get your hands on a very weapon. As of right now you can not swing this thing you can only shoot it but it does look super cool. Talking Bulbul's hammer is as far as I'm aware and has been edited by many many folks but this one was sent to me by my friend thelater whose youtube channel can be found linked within the video description. And he obtained this from the BR3 mod in discord where it was posted there by AndrewMods96 or full credit to them for this amazing item. So this item does actually shoot as you can see as far as like a laser beam. This laser beam is very weak but the orbs it generates fire enemies which are quite powerful. Obviously in about mayhem 5 or below though. Anything above like I said it's just too weak to do anything but tickle enemies. But in saying that like I said I also do believe this will be made much much powerful in the future and if you do want to rock this beauty even if it is to just show off to your friends. Well I will be doing an open loot lobby very soon indeed via my discord like I said where items like this will be up for grabs. My discord will be found linked within the video description. It's a great place for all borderlands players to chat to trade to chat about builds even modded items and much much more. Come and join the family. This king bobo's hammer will be on the list of items I will be giving away. Xbox playstation I have you covered. So yeah people to get your hands on this amazing hammer which will not only get better do what you gotta do and join the discord linked below. You won't want to miss out on this thing. On that note guys we have come to the end of the video. If you guys enjoyed it leaving a like really helps out. If you're new around here and want to see more BL3 be sure to subscribe. And if you never want to miss a video or upload a canton or notifications on by hitting that bell button. But guys thanks as always for stopping by. Hopefully you enjoyed the video and hopefully I will see you on that next. One.


presentation of TFNN. The Tom O'Brien Show is produced every business day. Tom takes your phone calls toll-free at 1-877-927-6648 internationally at<PHONE_NUMBER>. Oh, look who we have. It's a beautiful day. Look at our man, Jim from Minneapolis. We are taken by storm. Taken by storm, baby. I love that. That's a great saying, man. Hey, what's happening, brother? Good morning, gentlemen. How are you guys doing today? Good, man, yourself? Oh, man. It's been the most incredible couple of days. And when I called in on Friday, Lifecoin busted out of that consolidation on the two-hour chart. OK. And it just never looked back. It did a 100-point ABC up. And now it's very extended the way I look at it.  Now, Tom O'Brien. This is Tom O'Brien of TFNN. We go 10 hours a day. We go 24 hours a day on the internet at tfnn.com. Always remember, folks, whatever you think about, you'll bring about whatever. You focus on growth, whatever it's having. Great day, safe day. It's a TGIF, folks. Let's make it a great one. And also, it's going to be today at 21st. Too many firsts. First day of summer, longest day of the year. Love coming out of you makes you happy. The whole world can love you. But that's not the love that'll make you happy. What will make you happy is to share all the love you have inside of you. That is the love. That'll make the difference. Mugger eyes. Let's take a look at it out here. We have the Dow Industries up $48. Nasdaq down $14. S&Ps off $1. Gold contract up $5.10. Straighten at $14.02 an ounce. We have Silver up down $0.17. $15.32 an ounce. Lights to be crude. $15.56, $0.65 a barrel. Notes and bonds. You've got the 10-year note. Down 17 ticks, $127.16. 30-year off a full point and three ticks, $154.20. King dollar. King dollar down $423 ticks. Trading at $95.75. The euro is at $113 to $1.00. The yen is at $107.38. And the pound is at $127 to $1.00. Our phone number is at $877-518-9190. Give us a call, folks. Want to know what's going on in your world. And the world of the S&Ps, let's take a look at them. What do you have? So we take a look at this S&P. What you have out here inside the spy folks, you're laying right at the high. You are in a confirmed ABC structure on the way up, however. And that B point on this is the 291 area that was established out here on the 13th. Your A is the 273. And so we're talking about a 16 point A to B. Your C point is the 287. So we're talking about a approximately a 303 number. And right now you're at 294.77. The high that we took out this week was 294.95. And you're going to have volume on that also. NDX100, same type of setup inside the NDX100. What you have with the NDX100 is that what you have with the NDX100 right now is that you're at 189. This is also a confirmed ABC structure in the way up. Your B point on this is 185. Your C point is down there at 169. So we got, what's that? 70, 180, 19 points. Make sure that's right. 185, 16 points. 16. So we got, and that baby there you're talking about 182.92. You're talking 198. And that high up there is 191. So bottom line wants higher price. Goal, goal contract finishes its ABC structure in the way up. It was going to get intriguing here. We'll see how this baby shakes out. We had the A to B equals C to D inside the goal contract right folks was 1401.30. We hit 1415. That's a normal situation. Gold with gold as well as the gold equities love to do is they do, so a one to one ABC structure up goes like this. You know, if the first leg is 10 points, your next leg is 10 points. That's a one to one. Then you have a one to point 382, which was the first leg would be 10 points. The next leg is 13.8. Then you have a one to one 50. First leg is 10. Second leg is 15. And then a one to one point six, one eight. First leg is 10. Next leg is one point six is 16. What you don't want to see is a one to one point six, one eight. Bottom line, I suspect what we're going to see out here, if we hit 1415, you're going to have to build a little bit cause. Bottom line though is that you broke some major barriers out here this week, as well as this month inside the metals market. We go take this, if we put this on a continuous contract, what you're going to see here is that you can bring this back to all the way to 2013 folks. Bottom line, it's launched the highs that were out here on in 2016, as well as 2018. You're coming right into the 1428 number. Once you launched that number, guess what?  The way this is actually trading, this looks to me like we get the all time highs that are in sight right now, which is the $1,920 inside the continuous contract. The GDX is set up the exact same way. GDX goes top side this week. Also, if we take a look at the GDX, what you're going to see out here is that the GDX, it's on its way to 31. We're at 2514 right now. Bottom line is that the other GDX is going to need more work. XAU, HUI, Bottom Line, they have absolutely launched. And if we pull this back, what you're going to see inside there is that they, you get the XAU at 82. That's looking to go to 114. And the Gold Bugs Index, we pull this Gold Bugs Index up. And Gold Bugs Index right now is trading 190. And next move on that Gold Bugs Index is going to be up there at the 286 mark. We go into the note market. So, notes pull back today. Totally makes sense. Bottom line is that you've had a one-way move in the note market since April 17th. You're back with 1.4 million contracts. That's light contract volume as you pull back. Getting prepared for the next leg up in the market. This baby's going into two built million contracts. 1.9 million contracts as well as 2.2. And you're doing 1.4. And it's going to be about King Dollar, folks. King Dollar here. The market is basically selling King Dollar off and they are selling it off with volume. Expanded volume at that. Right now, King Dollar's done 28,900 contracts. You're down 423. And we've been down 423 like three days in a row. What's intriguing here, if you folks into candlestick charting, what you're going to see here, and this is going to be really wild watching this shakeout, this is three black crows. And what three black crows are, folks, is this. Is that you have three days in a row that you get almost the same amount of movement. Now that is a very heavy, heavy bearish signal inside candlestick charting. And when I actually look at the last time that we were up here going all the way back to the actual high, it almost looks like we almost had three black crows there. They come back up and test it again and you have them again. So it's going to be intriguing watching this shakeout. The, that is a bearish signal in a huge way. That's the first part of it. The second part of it goes like this. Three black crows love to get tested. And I'm trying to figure out right now is that, was this the test this week of the last week and was that three black crows? This one is definitely three black crows. They're just as measured and as harmony as you can get. Stay right there folks. Come right back.


Good morning students. It is Tuesday, April 14th. Most of you are going to be spending today making sure that you get your exam done. You have a two-hour time block from when you open up the exam. It needs to be done today if you did not get it done yesterday. And only a handful of students did it yesterday, but it went well for all of them. If you have any technical problems, remember that you need to contact me immediately. I will deal with those on a case-by-case basis, seeing how we can work through your difficulties. I'll be monitoring email and text messages throughout the day. There will be short periods of time where I'm away and I might have to get back to you within a half an hour or so. Please don't wait until late this evening to start the test. If you wait until late this evening, I'm not going to be able to help you if you run into difficulties. And today is the deadline for that test, unless you contact me ahead of time and you've got some sort of documentable reason why you need to take the exam later tomorrow or Thursday. That would be the absolute latest. And again, that's on a case-by-case basis only for students who contact me with a credible reason why they cannot take the exam today. So make sure, get in, do your exam, do your best on it. Know that every student's going to have a slightly different exam. You need to have your own work, but you may use your notes from the class. But don't consult outside resources. If you have any difficulties, let me know. I am here for you. And then we will continue with the Unit 4 content on Wednesday. Some of you are still running behind schedule on getting some of your pre-lectures, your in-classes, and your homeworks done. You need to get on top of that, because in the end of the semester, you've got to be graded on what you've actually completed. So let me know if there's any way I can help you. But today, focus on your exam. Have a good day.


Hello and welcome to a video summarizing everything you need to know when it comes to government and politics. My name is Barbara and in this video we will be looking at different types of ideologies, specifically conservatism, liberalism and socialism, and how they set out the ways in which a government should be run. So let's begin. Now firstly you might be wondering what ideology means. Now ideology is just a really fancy way of saying beliefs and ideas that people have about how to run a country. And as I mentioned, there are three major political ideas that influence how people think a country should be run from a political standpoint. The first is conservatism, the second is liberalism and the third is socialism. So we will go over all three in detail so that you can get a handle of the difference between each. Now let's begin with conservatism. Now the word itself conservatism comes from the notion of wanting to conserve society as it is. Now the principle when it comes to understanding human nature that this is embedded in is Thomas Hobbes' view that humans are essentially evil and without a strong government society can become quite chaotic. Therefore from a conservatism perspective there's this viewpoint that a strong leader is needed of a strong government that preserves traditional values and the government should be quite powerful and forceful in order to impose this order. If we're left to our own devices as human beings we will lead society to descend into a very chaotic state. Also conservatism holds a perspective that we as humans are too disorganized and selfish to be left to our own devices and tradition should really be respected and change is something that can be quite suspicious. It's not something that conservatism would be completely against but change if and when it occurs should be gradual and not dramatic. Furthermore from the conservatist perspective the government should be really strong to protect its citizens. Social order, private property and security is really key even if it's at the expense of freedom, rights and equality. Now finally from the conservatism perspective there's this viewpoint that people aren't equal. In other words some people don't have the same talent as others. There'll be some people who are just simply far more talented in one area than others. There'll be some people who are better at doing something than others and some people who are more academic and so on than others. We're not all created equal. The conservatist perspective is that as a result of this inherent inequality we all have different gifts and different traits. It's for this reason that you will see some people who own more than others and some people are very good at amassing power. Now that therefore means that some of these inequalities that we see built in for example the rich poor divide this stems from this lack of equality that we inherently have. They're simply better at business than others hence why they become wealthy. Now if we think about the liberalism perspective now this is rooted in the notion that the individual is primary, the individual is first and they're more important even than a group or society and this is where the idea of individualism stems from.  As a result we humans have inherent rights within us and our human rights and preserving our human rights is key for a liberalist. Also humans if left to their own devices contrary to the Hobbesian views can actually make quite good decisions. We as humans don't actually need a strong government to tell us what to do in every aspect of our lives and the state really the role of the state is to help us all as individuals however of course the state should also really put the person at the centre of everything the person is more important than the community and people have a social responsibility to look after each other therefore liberalism believes in government by consent. What this means is we should have the power to choose our government and we can also contrary to the conservatism perspective when it comes to tradition the idea that we need to protect traditions institutions like the monarchy actually on the other side of the spectrum the liberal perspective believes that if necessary we can and should make massive changes to traditions that aren't good or aren't serving so for example areas like monarchs, unelected leaders, this can be overhauled and changed. Also from the liberalism perspective people must always be in a position to give the permission before the government can exercise power and this is why democracy is so important. Liberals also don't believe that a free balance and tolerant society will naturally develop and the liberty of one person is always naturally a threat to another person hence why the state is really important because it's the only way in which individual freedoms can be preserved for everybody. Finally liberals believe that there should be a limited government so there should be laws to control what the government can do and the government's job is to really look after society but we all have a say in who's elected. Now the final and really key idea when it comes to ideologies of how a state should be run is of course that of socialism. Now socialists believe humans actually love cooperating as a group so this again going back to the fundamental beliefs of human nature the socialism perspective believes that actually we as humans love being part of a group and we love cooperation. Now from a socialist perspective equality is key and the equality of everybody in a community is more important even more so than the individual rights for each person so of course this is where perhaps socialists and liberals would clash. Also from a socialist perspective the state has a huge job in looking after all of us as a community almost nannying us so this is where the term of the nanny state comes from this is the notion that the state is looking after us and all aspects of life including giving us free healthcare giving us free schools even free housing when we need it. Furthermore the socialist perspective believes that wealth should be equal amongst us all and if it's not equal it should be redistributed and divided equally amongst all and as society currently stands we're just too divided because of our class system it's not right to have a middle class and upper class and a working class wealth needs to be redistributed. Now do you remember that long ago socialist used to focus on the massive divide between aristocrats that own factories in contrast to the majority of workers who had terrible living conditions and they worked in these factories however today socialist focus on the divide between the upper classes the middle classes and the working classes and of course they still want everybody to be part of the same class and this can be achieved through the richest people in society being highly taxed in order to spread this wealth so when they're highly taxed a lot of the money that goes back into the government in terms of taxation is split up and divided amongst everybody to promote equality and to of course reduce the class system. Also socialist believe that the government which should have a big role in our lives it should increase what is called the public sector it should own more industries such as transportation and so on in order to employ more people in the public sector and give these people a fair pay this is the opposite of the private sector this means businesses which are owned by private individuals who can profit from them actually the socialist perspective sees working for the state and working in the public sector perhaps getting less pay than what one would get if they run a very successful business which they owned privately actually this is a better option and also working for the state is actually more moral than selfishly working for a private business to make money for yourself. So that's all if you found this video useful would really appreciate it if you gave it a big thumbs up also make sure you visit our website www.firstretutors.com where you find lots of revision materials to help you in your studies thank you so much for listening.


When we come together in strength and in solidarity, we see the greater church and our church is alive. Our church is alive and the spirit is a flying at the St. Louisville Conferences. It was the most amazing experience of my life. I grew so much in my faith. I can't say amazing or great because those words don't even begin to bring justice to it. It is so much bigger than ourselves and it really is the Lord's work because we couldn't do it on our own. We can't go and rebuild the church as a conference office in an outreach unless we have the participation of all of our participants that come. And so I always tell people at the end of a conference that if it dies here with these 2,000 people at this conference then that's it. Our mission and our purpose is to go and rebuild the church but we can't do that without you. It impacts people's lives. Like there's priests who are serving in churches now because of what we do here. There are youth ministers who are serving in the church. There's holy men and women who are raising great Catholic families and the foundational pillars of their parish because of our conference outreach. When we came to our first youth conference it absolutely blew my mind. I mean it was incredible. In every single aspect, sacramentally the praise and worship was nothing that I'd ever seen or heard in my life. And there is nothing like seeing 2200 kids on fire for the Lord. You could just feel God there every second. I never felt alone because he was so present. I mean it's kind of like trying to define God in one word. It's this human feeling that you can't put words to. Our mission cannot happen without us collaborating and taking part in working with other people, especially our participants. We're trying to connect with people on an individual basis and really show them or share with them the love of Christ. What a blessing it is to be able to impact over 40,000 participants at our youth conferences in a summer. It is so worth the time.  I implore you, prayerfully consider joining us coming out to the conferences. We look forward to praying with you. May God bless you.


We demystify what goes on behind the therapy room door. Join us on this voyage of discovery and co-creative conversations. This is The Therapy Show, behind closed doors podcast with Bob Cook and Jackie Jones. Welcome back to The Therapy Show behind closed doors with the wonderful Mr. Bob Cook. You're looking very serious today, Bob, and myself, Jackie Jones. And what we're going to be talking about in this episode is repetitive cycles in the therapy room. I was just thinking about what you just said there, that I looked very serious. I wonder if I was looking serious because I was thinking about what I'm going to talk about. Maybe. Or if I was serious just because I'm looking serious. I have no idea. But anyway, either way. I just looked up. I knew you looked very serious, Bob, which isn't like you. You can say all that title is again. It sounded very long. Repetitive cycles in the therapy room. Yes. And you know what, Jackie? You're correct. We're going to talk about in the therapy room. And people, they go through repetitive cycles throughout the whole of their life. Anyway, per se, from beginning to end. Yes. Whether in therapy or not. But we're going to particularly talk about, I think, that process and maybe the destructiveness of some of these patterns and repetitions which aren't useful. Yeah. So. For me, one of the things that kind of came up for me when I was thinking about this title is I've had clients in the past and probably still know that we do some work on something and we seem to be making great progress and everything is going in the right direction. And then it's like we do full circle and go right back to the beginning again. And you know, I could think of one particular client where we've done that numerous times. And in my head, I'm thinking we've been down this road before. Why are we not continuing that way? Why are we keep looping back? And it's obviously because they've not processed it or they've not, it's not come to a conclusion for them or something. The needs haven't been met. I don't know what it is. But yeah. I know one of your favourite books is about, listen in a way, cycles of power. Yeah. Pam Levin. Yeah. Pam Levin. So I know you like the idea of cycles. Yes. And repetitive behaviours aren't far off the idea of cycles. Absolutely, yeah. Yeah. And people come to therapy really, I think, for a couple of major reasons. One to get a different outcome and secondly to understand themselves. And I think with these repeated patterns, we keep repeating them and repeating them and repeating them and repeating them under the hope that we'll get a different outcome this time. Yeah. Is that a sign of madness though, Bob, when we keep repeating the same behaviour or something? I'll talk about that in a minute. I was about as a hatter, I think. But I just want to say that about three or four podcasts ago, we did a podcast on hope and dread, I think, in the cycle of cycles. Yes, yeah. And I was saying hope is one of the most dangerous words in English literature and one of the most liberating words in English literature. Yeah. But here's the destructiveness. We continue repeating and repeating and repeating and repeating almost like learned behaviour, I believe, for two reasons. One, with the hope things will change and it will get a different outcome. And secondly, to, well, three really, secondly, for a complete structure. But thirdly, there's some relational needs which haven't been met. So keep repeating and repeating. Yeah. Yeah. So I think the other thing before I go into this again is just to acknowledge what you just said there. If you talk to therapists per se, one of their frustrations quite often is that they do lots of good works with clients or they think they do. And then the client repeats old processes over and over and over and over again. And yeah, I think that's borne out of therapist frustrations actually because they want to achieve a quick fix. But I'll get away from that counter-transface. But I think people repeat, as I said, because they want a different outcome. But we have to go, I think, with all repetitive behaviours. We have to go to the need that wasn't met underneath those behaviours. Yeah. In other words, how come these people are carrying out these repetitive patterns over and over and over and over again? And we have to get to the unmet needs and meet the patterns. Yeah. So game theory from TA is a useful piece of theory when we're looking at this.  Yeah. Yeah. Yeah. So games, the definition of games and transaction analysis is a series of repetitive, a series of repetitive patterns that we play over and over and over again as a maladaptive way on an attempt to get on these web today. Yeah. Now where we started playing these behavioural patterns out was way back in childhood as a way to survive, but they don't actually completely meet our needs. No, because nobody wins in a game. No one wins, but we may survive. Yes, absolutely. Yeah. And it's familiar and we know how it works. And all that sort of stuff. There's a sense of continuity, there's a sense of predictability. Yeah, all those things. Yeah. But we may also just be simply surviving. Yeah. But we have to get to the needs underneath the behaviours for change to occur. Yeah. Are we both agreed on that? Yes, yes. Yeah, definitely. So there's also something for me about having to let something go in order to move on. And sometimes I think we become attached to our pain or our diagnosis or whatever it is. And letting that go is a really big deal for a lot of us. Well, it's a very, very big deal. Yeah. Cricky.  Yeah. Let that go and put a new life plan on the road. Wow.  It is. It is. And to me, that's underneath all of this stuff that we're talking about. The fear of letting it go, because often we've lived with it for so long. It's our purpose. It's, yeah. That's correct. So what do you do then when you spot people, TA will be playing games, but in the language is, you know, repeating these destructive behavioural patterns. What's your position as a therapist then? Well, usually I've been in sessions with the client for quite a while if we're repeating patterns of behaviour over and over again. And I do point it out to them. You know, I use humour a lot in the therapy and I will, you know, literally say to them, I feel like we've been here before, or are you getting deja vu or something and kind of point out that, you know, even the words that they're using and everything is literally the same as what it might have been six months ago. And then just open that up, you know, as a communication that we can then discuss, is this something that happens often that we repeat the same behaviour and, you know, yeah, just explore it, be curious. Do you work backwards? Possibly. And I mean thinking about the needs that haven't been met for the behaviours in the first place. Yeah, yeah. And, you know, I know we spoke, I don't know whether it was a couple of ones previously episodes about re-parenting, do you know what I mean? And looking at the need that wasn't met. Can we meet our own needs? No. No. Yeah, that's why I was thinking. Yeah, but I was thinking that's an interesting, very interesting question. I said no, I'm a spontaneous, a bit provocative, but I'll be really interested what your pondering or meandering is or thinking behind the question. Well, when I was talking about re-parenting and everything, and, you know, sometimes we get into the relationship with the client in order to, you know, parent them in a more appropriate way to then let them go. Do you know what I mean? It's not about co-creating something where they're dependent on us, but at some point, you know, they've kind of got everything that they need and we can let them go and everything's fine. Oh yeah, I think that's a different process. You know, it's like I often think of my job as a parent with my daughter and when she's now 24, and I think part of my parent is about part of the job as a father is to let go. And it is one of the most difficult things as a parent is to let go. So yes, and hopefully I've done a good enough job in terms of developmentally helping a medium met needs that perhaps were met, you know. So I think the significant other person, the parent, almost, you know, is developmentally, you know, anticipates the needs of the child and as the child grows up, developmentally goes to the developmental tasks, etc, etc, they work through those needs, satisfies those needs and move on. If that's not, if those needs haven't been met for mutuality, for self-definition, for self-agency, you know, if they have a need to express that, if they haven't been met, I think what happens is, is the infant child growing up will, how can I explain this, play out patterns of behaviors in an attempt to get those needs met from others? Yeah. Because they weren't met by the significant others. Yeah. And I think that will happen through our life. And you will see in numerous films, books, romantic stories, the people that play out with other people, often very destructive behaviors in an attempt to get the recognition they never got from their father for acceptance or their mother. Yeah. So we know that happens. Yeah. Yeah. So it's impossible to get, it's impossible to meet our own needs. And most people come to therapy anyway, who are wrestling with unmet needs, are attempting to get those needs met through the therapist. Or even if they don't come to therapy, they attempt to get those needs through, those unmet needs through relationships and often, often destructive relationships and, and so forth while they come to therapy. Yeah. Because those unmet needs have never been met. So they play out these repetitive behavioral cycles in an attempt to get a different outcome and get their needs met that would never met all those years ago. Yeah. I agree with what you're saying. Yeah, I do agree with what you're saying, but there's something for me about, I don't know, if we can't meet our own needs and validate ourselves and all that sort of stuff that we're constantly demanding it from the people around us. And what I'm seeing is Jackie, I was sort of puzzled because what is wrong with that? It's like if we haven't had those processes and we've not had the recognition, we've not had the validation, how can we thrive? Now, fortunately, you know, in 1984, and it wasn't, wasn't me saying I need to go to therapy. Actually, someone came up to me and said, would you like to come to therapy? So I went into therapy for a very, very long time. And you could even still say I am now. And through that process with the significant person, it led the way to me being able to get to a lot of the validation and recognition and the needs which I never had as a child from a significant other person today. And therefore, different narratives, a sense of self esteem and resilience was built. You cannot do it if you don't get it. It's impossible in my head. Yes. Yeah. And I do, I do agree with you. But is it a constant thing that we're constantly looking for recognition and validation throughout our life? Yes. I believe. Okay. I believe that. Now, now then we're into a whole other concept which you're talking about, I think, is if things like overindulgence, things like always searching and searching and searching and searching and searching. But you see, I believe that if we get the right nurturance, the right validation, the right love, we move on from that. Okay. Yeah. We don't get stuck when outside. I have to go back a bit because when I said we're always looking for those validation and recognition and all that sort of stuff, I think we are. But as we get our pot full, we don't do that so intensely. Yeah. Yeah. It's more an entitlement through life. We don't have that intense yearning for what we didn't have. So therefore we don't go into the destructive cycles. We pick people who will be having the same script as us and we don't then spend the life of misery and yearning searching for that process which we've never had. That intensity is not there. There's been a sense of healing and a sense of transformation. Yes. I do agree with that and I do get that. And the relational needs that we have, we never lose those. The need for the other to initiate and all that sort of stuff. We don't get it once and then that keeps us going forevermore. We're constantly searching for that. So I do understand that. Yeah. I don't research. I think it's part, well perhaps it is search, but I think it's part of connection. Yes. Yeah. And getting our needs met is part of a social arena. Yes. And in my head, I think that's fine. Yeah. And I think what made sense for me was when you was talking about the urgency and the intensity of wanting, the more that we get our needs met, the less intense we are and the less urgent it is. Yeah. I think it's transformation then. Yeah. I think that's the healing. Yeah. We can rest in peace then. So as therapists, it's our job to notice this repetitive cycle and take that as their needs still haven't been met. They're still looking for the recognition, the validation and that's okay. Whatever it was. Yeah. That's correct. Yeah. Absolutely correct. Yeah. And all romantic stories, all many of the soaps, a lot of the dramas on television, they're all about what we're talking about right now. Yeah. I do agree with what you said earlier on as well. I'm agreeing with a lot of what you say about that. If a therapist is feeling uneasy about this, it's because they're looking for a quick fix. Yeah. I think so. And is it something to do with our ego as therapists that we've been here once? Yeah. Why are you doing this again? Yeah. I wrote, as I said, the five, I wrote something called the five most effective qualities that a therapist needs to cultivate. Number one was humour, I think in my list. Number two was patience. Yeah. Yeah. To develop patience. And we have to understand that even if we go back 50 times, 60 times, 70 times, there's a reason for why we're doing that. And sometimes we also have to confront those behaviours. Yeah. In the caring position. Yes. Yeah. Yeah.  Yeah. That's what I mean by caring confrontation. Yeah. And I think, like I said, you know, I have pointed out to clients, it's a bit like deja vu, I feel like we've been here before. What's that about? Yeah. So, yes, I do understand that. Yeah.  And it takes a long time to break that code. Yeah, because the client doesn't know how to do it. Yeah. They haven't got the tools. They don't understand the understandable. Yeah. So it needs the therapist's patience, their wisdom, their caringness, their compassion to go to those places many, many times and eventually will crack the code together. Yeah. And it's a really good way of putting it because we are very complex creatures and it's not, there isn't a book that tells us how to do all of this because we're all unique and we're all individual and we're really clever at working out how to survive and cover our tracks very well. Yeah, though I'm writing a book. Yeah. Did this code called the Psychotherapy Cookbook? You're writing a book? Yeah, called Psychotherapy Cookbook. I need a copy when it's done. I won't be done for a while because I'm one of the worst person disciplining myself but I'm taking out of the basic mental health issues of the day, depression, anxiety, stress, etc., etc. And looking at the ingredients that make up these ailments and how we can have different ingredients in our cake. I love that. And it is true. I just think we're really good writing our scripts at a really young age and locking it and throwing the key away and often we need the key to get in there and work it all out. Absolutely right. So it's about and we do that to survive. Yes. And then we realise it's a survival is, you know, not just what it's all about. We need to, you know, we need to help to find the key to have a different type of life. Yeah. When we go to therapy. Yeah. I will never go to therapy. I started to go to a lot of personal growth groups in the beginning of the 80s and that led to a situation where a therapist came up to me and said, you know, would you like to have some therapy? Basically, it wasn't quite like that. I was thinking that because it's not very ethical, is it? It's not very ethical. We're talking about the middle 80s. You need a bit of therapy. Yeah, middle 1980s or something. It wasn't quite like that. I was saying a bit simplistically. But I was ready to go into therapy, I think, you know, and it needed the help of a compassionate, caring, loving other person to stay with me while I went through a lot of those destructive patterns. And eventually, you know, together, we found the code. Does it depend? Like, I'm going to ask you a direct question. Was your therapist a female or a male? A female. My first ever therapist was a female. Do you think that makes a difference? Like if your needs weren't met by your mum, are you more likely to do better work with a female therapist? Well, I think you definitely have a podcast on this. Okay. Definitely. But I'm going to answer that direct question so you can ask me directly. I think this is the perfect grounds for a therapist. But as you asked me directly, for me personally, you know, it was important that I had a female therapist. I did pick a female therapist. I can assure you, or perhaps I did somewhere in the fate and, you know, whatever we believe in. So maybe, maybe I did. But ostensibly, it was a, you know, a female that that I first went into therapy with. And for me personally, and it's a really big question you ask, actually, it was important it was a female. Now you can ask lots of other people and then I say theoretically, it doesn't matter. That's why I said this should be a really good podcast because actually, I think it probably does. But we need another podcast to talk through all this lot. But theoretically, many therapists as well, it shouldn't matter. And, you know, I've done lots of this about my father, by the way, I've done lots of, but would I, you know, it's really interesting question. However, for me personally, I think it was the love and connection from a female that I needed at that time in my life to be able to go to where I have, you know, where I've now achieved to go to, you know, in terms of male. But I'm glad I started with a female. I love our podcast, Bob, and the conversations that we have because in the conversations that we have, there's a lot of curiosity for me that comes up that I think is helping me as a therapist. I've never even thought to that before about does it make a difference whether it's a male or a female? When we're looking at getting our unmet needs met. Theoretically, most people or a lot of them would say no. Yeah. But I think we need the space for a much larger discussion. I mean, I could say, I could sit here and say, well, I'm not ready because eventually, you know, I also needed to work around the male and perhaps you could even argue I needed to do it needed to do it more. However, in terms of a starting point, I think it was important that we started with a female for me. Because I'm not sure that clients think about that when they're picking a therapist. I always ask them. Do you? What if they prefer a male or a female? I do all the assessments of the institute. So I could be six, seven, eight a week. In the, in the half an hour assessments, I always ask them that. Yeah. Now, you know, I was like, oh, it doesn't matter. You know, I don't matter. It doesn't really matter female or therapist. But if I broke down, I would think I maybe is 50, 50. They say female, male, male, female, whatever it is, invariably quite a lot. So I never thought about it. Then you ask them again. So, but when you push them again, they often said, well, I'd actually think might be better with a man. And then we have a discussion about that. So I always ask them out of courtesy and taking account of gender. Yeah. Interesting. It should be a pop cut on itself. Yeah. Oh, I've written it down so that we can do it. But I'm not sure what the title of it will be. Oh, how do, how do, you know, something like, it's an important, I don't know the title either. I have to think about that. Well, that's it. I know it's an important podcast. Yes. I've written it down. So that wonderful. So it's okay. We, it's okay. I think that's wrong. We're pretty much guaranteed to see repetitive cycles in the therapy room. Always. Yeah. I don't like saying 100% in psychotherapy, but I'm saying 100% here. And, you know, we can look for positive destructive, sorry, positive cycles. Usually people come in, of course, with destructive cycles. Yeah. With an attempt to have a different outcome. Yes. Yeah. But game playing in the therapy room is, you know, is really what it's all about, isn't it? In transaction analysis, they defined a game. This is why you're using the word games, which I'm not sure why. And this is a personal thing, Jackie. It's really personal. They aren't sure I like the word game. Because some people then take it negatively, they're responsible for game playing. And I always have to point out, you know, this is not what it's about. A game, if you want to use the word game, is a series of behaviors that we play and that we've learned in childhood as a way of surviving and getting our needs met. And as well, the thing that I say to clients all the time is that it's a subcon that we're not aware that we're playing the game. It's not that we set out to play this game. So it's not an intentional act. Yeah. It's a behavioral cycle, behavior pattern that we choose not necessarily from our awareness, as a way of surviving and getting needs best met as we can. Yes. Back in the day, maybe it doesn't work. Yeah. Yes. Yeah. Absolutely. It's an outdated process and it needs updating. Yeah. I think when I talk about this, most, well, all clients think that it's a conscious thing that they're doing, whether playing with the other person's feelings or emotions and they're playing a game. And it's like, no, that's not what it is. T.A. that's really defined by burn. And you know, you just said in life, people pay these patterns out. Yeah. And of course, people will come to therapy. I think it's the therapy's duty to look at these cycles and patterns that are played out in a destructive way, which nowadays don't help us, especially in communication and relationships. Yeah. And it is about being curious and peeling back the layers and working it out. And sometimes we get it wrong and sometimes we get it right. And that's part of the process. Yeah. Lots of inquiry for me about it. Thank you, Bob. Be more. Yeah. You literally, every conversation that we have, I get so curious about things. And yeah, I really enjoy these. Yeah. So the next episode is 100, Bob. Oh, absolutely. I'm going to get the champagne, as I said, I'm going to toast ourselves and all the people listening. And the subject matter we've chosen is change. Change. The importance of the concept of change in the therapy process. Yeah. Absolutely. And of course, we're also going to talk about celebrating the positive changes as well. But that's a wonderful title for the 100th podcast. Yes. Because I think with the podcast, what we can do is have a season. So this is the end of season one. And we can start season two with episode 101. That's one way to look at it. Yeah. That's a marvelous way to look at it. Yeah. Okie dokie. I look forward to that, Jackie. Okie dokie. Until next time, Bob. See you soon. Take care. Bye-bye. You've been listening to The Therapy Show behind closed doors podcast. We hope you enjoyed the show. Don't forget to subscribe and leave us a review. We'll be back next week with another episode.


So I hope you've enjoyed the series of bonus videos in my creative year this week for the creative well-being bag. I'm going to share with you now what's in my bag, but also the inspiration for at least part of this project, which is this little bag. The little bag I got from somebody a long time ago as a gift, and I don't even remember how many years ago now, and over the years what's in this bag has changed bags depending on what strikes my mood.  He's not wrong.  It goes with me literally everywhere. It probably weighs a good pound or two. It's not super lightweight so my purse is generally on the heavy side. Whether I'm traveling or at home, no matter where I am, this bag goes with me, and I'll show you why. It's filled with favorite objects I've collected over the years from different people, some who are no longer with us, and different places that I've been. I literally have rocks and gemstones in here and crumbs because you know.  There are actually some pearls in here, an old key, a little Hello Kitty little charm that my daughter gave me a really long time ago. Oops, can we see that? Let's see if it'll focus. There we go. Some safe journey coins, a goddess charm, and various items of the like.  I have some larger sort of protection stones in here. A lot of these are like protection stones and crystals, different ones. I have actually a fossil, which is pretty cool. I got that on a trip. I have a St. Francis of Assisi medallion and prayer. This was given to me many, many years ago by my great-grandmother, Lucrati, and there's another one that she actually tucked in the back here that's an Italian. And then I found when my grandmother passed away her daughter, I found more of them in her stash, so I put that in here too. I did grow up a practicing Catholic, so rosary beads. And they're blessed rosary beads. I have some, yeah, these are Guardian Angel coins. I also have a Lucky Chinese coin. Things that bring me comfort. There's another one of these medallion things. This leather little pocket was part of a keychain. You can see that it's broken. This was purchased for me by my mother at a fair probably 40 years ago. I don't know. It used to have a lucky penny in it. I think I took the penny out a long time ago, but I don't know why I've always kept this. You can see that it's worn and, yeah, I don't know. But it lives in here. There's another stray amethyst. And there's also a Chinese Lucky Frog. And in this little, this is supposed to be some lucky coin envelope. It's pretty beat up and tattered, but it lives in here. It goes with me everywhere. So we took the idea of this bag and thought, what if a group of people, us here in my creative year, got together and made sort of a creative well-being bag or a creative inspiration bag, something that could bring you comfort and joy, and maybe inspiration in a creative artistic way. So I made the bags, you saw in my video, and then each successive person made something else for the bag. I have my charm here tucked inside because it was sitting on a wire shelf. It kept getting caught on stuff. So each one of my friends made me different things, including the charm that's on here, which I think was from Lisa, the little watercolor paintings, which were from Ian Jackson. Aren't they beautiful? Little paintings.  I made it out of a match book cover and made me this little small sort of journal, which I've, oops, it's just like paper clipped together. And I've kept it in the envelope because I don't want to lose any of the pieces. And that has her writing on it. So I love that. The butterfly sticks out a little bit. So let's see if we can turn it down so it doesn't get bent. And then Cindy Simmons, I mean Simmons, holy cow, that's a neat blast from the past. My old boss. Cindy Utter made me this little sort of a portable inspirational charm here. Oh, it looks like one of her feet came off, but I'll fix it. And so she lives in the bag, fix that off camera. And everything lives in the bag. And you could of course carry this with you in your purse.  Whether you do it this way or you do it this way, I'm not going to tell you it's not a good idea. I've been carrying this for probably 35 years. So there's some objects in here that are really, really old. And it started out to just be the rosary beads and it just progressed into the bag that it is today. So anyway, I hope that gives you some ideas of what you can do and that you've enjoyed this creative process this week. Don't forget to like, share, and subscribe. If you're not part of the Facebook group my creative year and want to be, the link is in the description below. And above all, go out and have a great day. Do something nice for yourself because you deserve it and I'll see you later. Bye guys.


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Hi everyone, Joe for jaspeyscasebreaks.com coming at you with a series two hockey hobby pack Number three our last filler. So coming up in the next video will be that black diamond five box break big Thanks to this group right here for getting it on the action. Let's double you up We'll use that original list of 16 for the giveaway part But this is just for the break all 32 teams are in let's roll it randomize it two and a five seven times each one two three four five six And seven all right, and then seven times for the teams two three four five six seven of course we got Islanders up three nothing on Carolina It's kind of an upset brewing here in this Second game of this series Carolina's up one nothing on the series Carolina scratches a gold back There's the first half of the list right there here on Monday the 22nd everyone knows it's the 22nd And here the rest of the teams right here not the 21st Obviously, there's the second half of the list right there All right now. Let's just print and rip Could be some a young gun some prizes in the series two pack and that inter case We're gonna rip open in the next video first this We've got a Sydney Crosby Ecliptic and a Damien Giroux Young guns for the Minnesota Wild. This guy any good? Brandon with the young I feel like young guns are always nice. All right got a young guns Now let's see who's gonna get into this break right here again. We're gonna use the original 16 names there. They are It's roll it randomize it top five after three good luck one two and Three fingers crossed and Joe Matt Joe Barry and Joe Congrats. We'll see in the next video for the black diamond break. Bye. Bye