Good evening, everyone. Welcome to our March Community Advisory Board meeting. It's wonderful to see you all. I'm sure we're all just taking a moment to dry off and get situated. And so without further ado, I will jump right into this. And if we could proceed with call to order and roll call, that would be wonderful. Roll call. Member Barnett. Here. Here. Member Diaz de De Leon. President. Member Holter. Member Wong. Here. Member Inocencio. Member Lynch. Member Wong. Here. Member Rodriguez. And members Sierra. And chair weeks. Present. Okay. Thank you. And with that, we will proceed to public comments. There is no comment at the moment. Wonderful. And we still correct me if I'm wrong. Do we have the virtual option available? I don't recall seeing that. We're not. Or no, it is here. We do. Nevermind. Thank you. All right. With that, we'll move to the approval of the minutes. Do I have a motion to approve or is anything that. Someone would like to flag? We have a second. I second. Great. Let's go to a roll call, please. After the public comment. I will forgot. Again, there's no public comment on the minutes. Great. Now we'll call please. All right. So member Barnett. Approve. Member Shan. Member Diaz de Leon. Member Holter. Staying. I wasn't. Yep. Member wrong. Approve. Member Innocentio. Member Lynch. Member. Member wrong. And member Rodriguez. Members. Yeah. Approve. And chair weeks. Approve. Thank you. All right. We're moving right along. The. Next thing on the agenda is have announcements. Do any of my fellow CAB members have anything they would like to raise at this moment and share with community or our internal group here. Member Diaz de Leon. Go ahead. I have a couple of events that I'd like to announce. One is taking place. Saturday, April 8. At the Mitote food park area over on the basketball road. And it's going to be a health fair being put on by the county of Sonoma. They're still bringing together all of the partners and putting together the details. But this is going to be a place for folks to learn about where to obtain vaccines. Where to get the vaccine. Where to get the vaccine. And lots of other things related to health. So I'll send that flyer over to the community engagement team once I've received it. And then the second one is for seeds is putting together an event. On April 22nd, Earth Day. That's going to take place in the Stony Point parking lot right outside of the office. And it's meant for families. To learn about the services that they provide. Meet people from the different daycare centers and just be able to ask questions from the staff. So I'll send that information along to the community engagement team as well. I received it. Terrific. Thank you for sharing. Looking around. Anyone else? I know. Before I next. But Earth Day is coming up. So thanks for mentioning that. I think there will be a lot. Of work to promote all the environmental programs. And the organizations. So. It's in downtown. It's around the square. Hopefully we can all pop over on that Saturday. Between other events. Thank you. I will undoubtedly be there. I don't really have an idea. Before I next. But first day is coming up. So thanks for mentioning that idea. Well, there comes out to the square on Saturday. Second. For me before. There'll be tons of activities. But then a lot of work to promote all the environmental programs and organizations. So it's in downtown. So. I don't know. I don't know. I don't know. I don't know. I will undoubtedly be there. I don't really have an excuse since I live downtown. So. Yeah. Looking around. Are there members. Member Hopler. Yeah, I just wanted to share. I know there is a lot of. Of concern in that. In the communities of folks who are doing agricultural work right now because of all the rain. And because of the season in general. So. There is a, there is some financial relief. In the community and nationally right now from the USDA. If they are providing $600 per agricultural worker. Who to anyone who worked in agriculture. Between now and January, 2020. So even if they're not still doing agricultural work. They can, they can apply for this funding. It's not taxable. So it's, it's a very flexible. Funding that is available. Folks can look it up. They can Google it. By typing in USDA food and farm workers relief. And I know that the United Farm Workers Association. Has some that are that people can apply for online. But. You can use Google that. You can get more information because there's many agencies that are. Getting that out. Wonderful. Thank you so much. Or any other web browser. Sorry. I don't mean to make that. I'm not a Google employee. It's always good to show for those large corporations. All right. Does anyone else have anything they'd like to share right now? Not seeing any immediate hands. And I can't honestly think of anything off the top of my head. I did. There was one thing I forgot to ask staff beforehand. This pertains to a comment or something we discussed last month. Where if. I did actually have a neighbor that was interested in this. Where can you pick up what you do. If you want to participate in picking the opportunity on like public spaces. I just basically permitted. You can reach out to our public works department. James Castro. It's going to be the staff person specifically. And we can make sure that we forward to the. The email address that folks can use. Great. I had a crazy amount of interest actually from people. Yeah, they're very interesting. Wonderful. Exactly. That is actually all I had to share. So with that, I will look to. Public comment. Again, we do not have public comment, but I have to let everyone know that David Shen is on line, but he didn't inform us about disclosing his address. So. And today. That's it. I didn't. Oh, so that is, yeah, that's right. That rules in place now. I think that's probably a good reminder. So thank you for that. And it's unfortunate. But it is what it is now. Great. So with that, we will move. To item number five. Staff updates. Thank you, chair weeks. Dario Dunstin assistant city manager. I have a couple of updates. One. I'll just remind everybody that Daniel. Is going to be you all's recording secretary and working closely with you all for any administrative needs. And I want to introduce my colleague, Lon Peterson who is our director of communications and intergovernmental relations. He is going to be a staff liaison to this body. I will be attending periodically, but your main point of contact forward will be Mr. Gorduno who many of you know has been appointed interim program manager for the virus prevention partnership and so she'll no longer be staffing this body but we're super grateful that she's still with the city and taking up what is a huge task and so with that I'll turn it over to my colleagues if he has any any words. Thanks Darryl, I appreciate it. So yeah welcome Lon Peterson, I do oversee the communications and intergovernmental relations office and looking forward to working with you guys more closely. My plan is for these meetings is to come with all things city events and opportunities to volunteer and I'll be talking with your chair about other things to be sharing but like just moving forward one of the things I'm doing in our office is getting more organized around our communications, we're trying to get ahead of it a month or so out and the stuff that we do I think it helps us from an organization or standpoint plus the city overall to then extend our reach to the public to make sure that everybody's informed on the same page and easier to find information. That being said you want to highlight a few things that are going on in the community. Saturday April 1st 10 to 1 spring fest it's presented by the neighborhood services division Santa Rosa Park and Recreation. It's it's the free and it's low cost recreation opportunities for underserved Santa Rosa children and their families. You have to be a neighborhood service member to be invited to this particular event. There will be egg hunts, pancakes, crafts and a lot more. The event is free as I mentioned you have to pre registration is required and you can find more information on a website associated.org slash neighborhood service. Next one is a spring time fun at courthouse square April 2nd 12 to 2 that's in conjunction with the fire department police department partnering with Sonoma County Park and Recreation. This event is for kids to get some springtime goodies and meet the Easter Bunny and again you can find out more on the city's website as well as the fire department police department's Facebook pages. I'm going to skip over Earth Day. We are hosting Earth Day lots of stuff. Yep lots of stuff going on there. Super excited about it. You can find out more about that slash Earth Day on the city's website and I'll talk about volunteer stuff and I'll highlight that because there's opportunities to get engaged in that in addition to just going. So volunteers, one of the things that we just kicked off in Santa Rosa is called Clean Santa Rosa. It's a new monthly community cleanup and beautification program where the community volunteers and city staff and work together to clean up public spaces in Santa Rosa. This month we're happy to partner with this with Caltrans. They're doing Clean California Community Days which is an 11 day statewide beautification event. It begins on March 17th. So the next opportunity for local volunteerism is Friday, March 24th, 10 a.m. We're going to be cleaning up Morgan and Davis streets between 3rd and 9th as well as the next day on Saturday the 9th, Saturday the 25th starting at 9 a.m. We'll be cleaning up Witter and Degree and we're moving graffiti from Martin Luther King Junior Park and all that information can be found at srcd.org slash clean sr. Moving on. Park Park Month volunteer opportunity April 8th. So this month workday will be at Franklin Community Park. These are family friendly events with tasks such as picking up litter spreading mulch and cleaning playground equipment, farm queues, lots of other stuff. So it's a great way for students to earn community service hours and anybody can sign up at srcd.volunteerhub.com. Speaking of Earth Day, the city is looking for volunteers for Earth Day on the 22nd or the noon at Cora Square. Volunteers receive an event t-shirt as well as a reusable ticket from the tap water bottle. And you can sign up for that srcd.org slash Earth Day. Three, actually two quick updates. Water supply. So with this significant, with all the rain, obviously you guys are very aware, just keep them coming in here. There's lots of rain going on. So it's great for Sonoma County, awesome for the city. Both of our reservoirs that we get our drinking water from are full. So as a result, the council has rescinded our, we had a, yeah, the water, water shorty emergency. Sorry, yes. So that was in place since June 2021. And they just rescinded that. And so while it's great that we have all this water, we're still conscious and making sure that we're saving water. And just so happens that this week is fix a leak week. And so if you have 10 minutes to spare, you can crack down on water waste and we have a 10, 10 minute fix a leak week challenge on our website. So those are my updates. Any question? That is excellent branding. Appreciate that. Amy, do you have a question? I don't think there's anything. I'm gonna say, you know what? Go for it. Say this earlier. But the coad, the Community Organizations Active and Disaster is forming a long term recovery group for the winter storms in January. So if any members of the community had impacts to their home, or are were displaced by the storm, or are still experiencing impact from the winter storms, they can contact the coad or they can contact Catholic Charities or CAP Sonoma, who will be doing most of the case management for that ongoing recovery effort. Wonderful. And I guess actually, I kind of forgot to say I did start meeting with at least a couple of CAP members. I had promised to get through all of them. Sadly, the month got away from me, I apologize. Don't know where the time went, but I will I will diligently try to get it done before next month and connect with you all so we can kind of all just level set and figure out how we want to move us all forward. Thank you for all those updates. Does anyone have any questions pertaining to what Lawn just told us? Everyone, everyone good? Go ahead. When was the date of the Brinkwood Park cleanup? It's April 8th, yes. And they're usually like what, 10 to 12, 9 to 12, something like that? It is moved for. No, sorry, that's it's a work of mind. Yeah, 9 to 9, 8 to 8. Yeah, they're a lot of fun. I've been to quite a few. Usually, I'm sure many of you know Logan Pitts also happens to be chair of community services is usually there. So I certainly encourage you to come out. It can be a little challenging, but it's usually a lot of fun. You meet nice people. So I really enjoyed them. All right. I'm looking around. I'm not seeing any other immediate hands raising and thank you for the information about the volunteering for Earth Day. I will definitely take a look at that. I should be available. So I'll be sure to sign up and I encourage the rest of my members that they're available. Hop on board. We'll have a good time. And with that, I will move us to, yeah, I don't know about public comment. Public comment, please. I see no hands raised for public comment. Great. Thank you. All right, wonderful. With that, we will move to item number six schedule items. And I think we have some we have some guests joining us today for presentation. So that I'll take it away. Hi, good evening. I'm Katie Swan. I'm the program director for in response for the city of Santa Rosa. And I thought we'd have a conversation today about kind of in response. Is everybody familiar about in response? Heard the name? So in response is a mental health crisis team for the city of Santa Rosa. Our team is made up of six different partners.   We have Sonoma County behavioral health clinicians on our team. And we have engagement specialists from Catholic Charities that specialize in homeless resources and services. We work with Humanidad Therapy and Education Services that have system system navigator on our team. And then Buffalo programs is where I am through. We have myself a team leader and several community navigators on our team that kind of provide wraparound care. And I'll kind of get into the details of that as we go. So our in response team is works in within the city limits. And we have two units or bands that they're essentially bands that have that run, one band runs Monday through Thursday from 7 a.m. to 5 p.m. And our other unit runs seven days a week from noon to 10 p.m. Our goal, we started initially, we started a year ago. We started with our first unit that noon to 10 p.m. And then we added the second. And our goal is to be 24 hours a day, seven days a week. We are getting closer to hitting the 15 hour mark. Hopefully by May, that's our hope. We have to onboard and work staff. So on our team, we have honor units. We have three staff that sit on our bands every day. So we have our behavioral health clinician that does can do assessments on our team, that sits on our band. And they also can in times of need do a full assessment and determine if somebody is needing to be placed on a psychiatric hold to be evaluated for further care at a hospital or a crisis stabilization unit. We have our firefighter paramedic that sits on our unit and that can provide the medical aid and assistance. And then we have our engagement specialist that sits on our unit as well that can provide the services to folks that are at risk of losing their housing, have some concerns around housing or without housing and provide other resources around that. And so those are the folks that sit on our units during those times. And then we have five community navigators that all provide wraparound care. And so our big piece of our navigator, the role is that we have brought on individuals with lived mental health experience or have had substance use experience challenges in the past or have been a family member of somebody that they've supported because we really wanted to have another type of service and support to be up to offer our community because we have that clinician on our team. We also wanted to have somebody that's already navigator navigated our system of care. And so what our navigators do are really able to provide a one on one support education system navigation to folks based on what they're experiencing and be able to walk them through that process. So that might be going to the store to or the pharmacy to pick up medication. It might be helping get a doctor's appointment. It might be understanding helping a family understand what is mental health, what is a mental health challenge or what that means. How do you access care? How do you find primary care? So anything and everything that it takes to support somebody our navigators do. So a big piece of our team is kind of also like being human first, right? So I don't know how many of you know of the CAHOODS team in Oregon through Whitebird Clinic. We met with them before our program started over a year ago and learned from them, talked to them about kind of what services they provide. They've been doing mental health crisis response for about 35 years. And so we heard them and heard a big piece of it was how you engage what your band looks like, what uniforms you wear, right? And so we took from that and then worked with our community and had a community advisory team to even talk to us about what the logo should look like, what the colors should look like. So this is, you'll see images of our band. So it says in response underneath it says mental health support team. We got community feedback that they felt that might be stigmatizing. So they asked us to remove the mental health support team. It's still on our uniforms and our information, but not on the side of the band. So that's a little different. Our uniforms are jeans, tennis shoes and a gray t-shirt, polo t-shirt. And then in the back of our band, you'll see that we have all of our medical equipment. So that's not what somebody sees when they, we can drive folks places too, right? So, but we wanted all of our medical equipment in back of the band. So that's not the first thing you see, right? Next slide. So mental, like, so what is our team, right? Like, what do we do? Where do we respond to? So the types of calls for services. So the reason folks would call us. So there's two ways to call us. You can call 911 or you can call our specialized phone number, which is 575-HELP, to call to ask for support. So you can call if you yourself are experiencing a mental health or a substance use crisis and are needing help around that. You can call if it's a family, let's say that is calling. That is needing help for their loved one or the whole family unit to be able to get different resources and supports around mental health, substance use, or housing. And folks that are under the influence and are needing to get to another next step, they might want to go to detox. They're having some challenge around that and needing support. Individuals that are in crisis and are at risk of losing their housing or unhoused. We can also support folks in those moments as well. If somebody, a community member, a family member, somebody themselves are struggling and needing to provide, like, to do a welfare check. So go in and check in with somebody to see if how they're doing and what's happening. Our team can go do that as well. And we do a lot of other things too, so we do crisis work. But we can also intervene when there's a situation that might be urgent. So if somebody is calling and saying, my best friend is struggling. They just missed their therapy appointment. We don't know what to do. And we could really use support right now to do an assessment or go pick up their meds before they visit their doctor. So our team can be able to help problem-solving those moments with those individuals to get to that next step so that they're not hitting that crisis level of care. So I kind of touched on this a little bit. How do you have in response show up, right? So anybody can call 911 and that will get you to the Santa Rosa Police Dispatch Team. You can also call 575-HELP, which also brings to our Dispatch Team. But what it does is in response has its own alarm. So anytime somebody calls 911 and the dispatch center alarm goes off to let them know that another call came in. When you call our specialized number, it has a separate different ringtone. So it gives the dispatcher in that moment, oh, this is a mental health or substance use related call. And they answer with in response, which is a really important piece, then Santa Rosa Police Dispatch. I have my own mental health experience and I have kiddos that have bigger mental health challenges and I've had to call 911 to get help from my kiddo because I couldn't help them in that moment. But having to call as a parent to call law enforcement is really hard, right? When you can't meet the need of your kiddo. So it's really helpful when it's when you call and they answer with in response and that puts them in that mindset that there's there are screening questions around mental health and what to do, right? Majority of the time we can respond on our own or a civilian team, right? So anytime there's no threat of like violence or somebody's behavior might be escalating and they might become like a more, I mean, more like a aggression in those moments based on their symptoms or if there's weapons involved, those are the times that we can't respond by yourself. So let's say that there has been concern that this person is escalating a bit and we're a little unsure about safety, right? So if that's true, then we can co-respond with law enforcement means that both in response and a police officer will go out together. We talk before Hannah and we go in and to make sure that the situation is safe, right? So law enforcement can go in and talk to folks at the place we've been called to and make sure that everyone is safe. And then once that happens, then law enforcement is able to step back and our team is able to take the lead. There are many times that everything is safe, law enforcement steps back and they're actually able to leave a call altogether. And so it's just our team. Once in a while, if there is concern of safety for those same reasons, we can't, we might have been asked to stage, right? So that law enforcement goes first where a few blocks away. I'm waiting for the call to come to the address that we've been called to. And we've done that several times too and we ended up working really well together even at one point, law enforcement was able to leave, right? So our goal is to have a non-police response when we're able to do so. So this is our day, our ribbon cutting day. So we have been running, like I said, for a little over a year. And this, this was, I think they had been planning for about two years prior to this, for this launch date. So this is just a good memory. We actually took calls that afternoon after the ribbon cutting and, which was pretty cool in the fact that, like we're six organizations, right? So we all worked in our own organizations, but we brought six organizations together and said, okay, let's work together. And we were not quite sure how that would go, but it actually worked really well. And we became a family really quickly. So I just kind of wanted to go over our, just give you a general idea of the number of calls and different data that we've pulled. So for the first year, remembering that we started mid-January and that we only had one unit up until, we had one year, or one unit for most of the year. And that was late September, that we added that second unit. So you'll see your numbers increase. So for the first year, we ran 2,893 calls for service. And then we broke that down kind of by the type of service, so the primary service that we provided. So anytime we go out on to a call, we track what type of services we're providing, if that's a mental health related service, if that's a medical related service, a service related to our homeless resources and services, substance use services or system navigation. And so what you'll see over our team is we're providing, the green is the primary service. We provided primarily a mental health calls, right? Secondarily, it was homeless services. And so the green is primary, the blue is secondary. The thing that you'll notice there are substance use services are lower. What we realized is that we were learning what to track when we were actually going to each call, right? The first year is definitely a learning process for us. And what we realized is that we actually should be tracking calls that we're going out to that we're providing co-occurring services. So somebody that's having mental health and substance use needs, and we're providing a service around that. And so that's why you'll see that this being our substance uses. Services are lower. And so, and then the next slide you'll see is the diversion call. So we were able to divert law enforcement 1,762 times from a call from service. So that means that we went alone or that we got to a call and we were able to release them and they were able to go to a different call. We diverted 121 folks going into the criminal justice system to that's custody. That's a citation. That's a ticket for date, things like that. We diverted 677 calls.  Again, that means they might have arrived when we were able to release them. And then we diverted 152 folks from going to the emergency room. Part of we were tracking a lot of our data by hand when we started and then we moved over in June to an electronic tracking system. And part of that is that number is probably higher. That fell off when we moved over to our electronic system. So that number is lower. And then to touch base kind of a little bit more about our navigation site. This is one piece that we learned from CAHOOTS. CAHOOTS was doing the mental health crisis response in Oregon. The thing that we kept hearing was the wraparound care and why that was so important. And so we as a community decided to move forward with that. Because in having somebody with lived experience or that as a family member because they know what that's like to be able to walk through a system of care to be able to get support to talk about what it is to have that experience and what was helpful for them and what might have been the challenges. So he wanted that therapy and education services and faculty programs works together to have our navigation team team of five of navigators to provide that support like I talked about. To be able to make appointments, to be able to talk about what it might be like to call a therapist for the first time and the anxiety you might face in that. Education about how the system works, what mental health is, what type of support you can get from mental health. And then the system navigation actually navigating through the system of care. And this is our system navigators numbers for the year. So this is outside of the calls that we just saw that the data that we just looked at. So folks for our navigation team can access our navigator in multiple ways. So our team goes out in the van and provides support to somebody. And they can ask are you interested in follow up from our navigation team? They say yes, referrals made and then our navigation team follows up with those folks. Folks can also call us directly and say, hey, I'm really struggling and needing support. Can you help me? And so we can help those folks, the parameters where they have to be in the city of Santa Rosa for us to be able to do that. But our goal is to do the preventative work to not just the post-priceless work. So if we can help somebody get connected to the services before they hit the level of needing their crisis response team, then we want to do that work too. So overall, our team saw 494 unique individuals over the last year. We added more navigation positions about seven months in because we saw that there was such a big need for those services that I think that we'll see continued to see your numbers increase. So we saw 494 unique individuals for the first year. And amongst those individuals, they had 2,367 contacts throughout the year. And I wanted to just break down a little bit some of our service types that are offered by our navigators. I'll talk to a couple of them. So we provide a bunch of different things. So personal support, helping somebody kind of learn what their choices are and provide that support to make like I have anxiety calling my therapist for the first time, like providing support around that, or a family member trying to understand what's happening and providing personal support around that. So they provided 1027 appointments related to personal support. We've referred folks to support groups. Our navigation team will be out. They do visits over the phone in person in the community, home visits. And at times when they go out to do a home visitor in community, somebody's actively in crisis. And so our navigators support them and then bring in our in response unit to help provide that services. So they did 185 contacts that were related to crisis intervention, system navigation, doing that, navigating through the system of care. And they provided 409 referrals into community. And they do a lot of follow up. I'm going to skip through some of the smaller ones, but they do a ton of follow up to write like somebody might book an appointment. We might follow up with them to see how that went and what the next step is and how they help them, you know, get connected to other services. And then they do a ton of care coordination too, right? Let's say that we'll use my son, he's been hospitalized and needed help. Like we needed help around discharge planning, right? So if he was hospitalized, he gets discharged, what do we do now, right? Like, how do we navigate through that? How do we engage with the school district? How do we have an emergency reentry meeting? What other supports we can have, right? And so our navigators do a lot of that care coordination with families and individuals to kind of figure out those next steps and bring a care team together. The overall goal is our navigators can talk to somebody once if they just needed a resource, or they might work with somebody for six months to be able to get them kind of connected to natural supports and to different community resources. The goal is to be able to stabilize folks in their community and with their natural supports to be able to, you know, go back to the things that they want to do and engage in. So that's kind of numbers around that. So some of our successes over the last year that we've learned is that our team was cohesive really quickly, like I said, right? Like, I honestly was a little like, oh, how are we to do this, right? So organizations, all kind of different schools of thought came together and it's worked really cohesively. You know, we had pretty good success collaborating with other partners and community. We've seen increased calls, right? Because that was part of my concern too, right? Just talking about how to access us, what we are, what we do, the stigma around mental health, right? And so the more outreach we do, we've seen our calls go up, which is really a good sign. And like I mentioned, right, there was such a big need for the navigators and so many community members like, hey, can I have some support too that we are able to add a couple more positions? And some of our challenges, like our growing pains over the last year, was data collection. I kind of talked about that, right? We started off on handwriting out everything on paper. Part of that was reading each other's handwriting. That was a thing. Acquiring the vehicles, the pandemic really made that challenging. We hired, we ordered our vans, I think, a year prior to our team starting. And the chips that they had for them, they weren't manufacturing. So we had to wait a while. So that was a big piece of that. Stopping is an ongoing thing to be able to hire enough stopping across. I think any position in most industries at this point, it's hard for stopping, but there's a 30% at least shortage in mental health related positions. So that's been a challenge for us. And then with that, expanding our hours of operation, right? Because we need this to be able to expand. And then shameless plug, if you know folks in my way, we are hiring for most of our roles, we just actually build our community navigator roles. But we still are looking for clinicians, paramedics, and engagement specialists. And then this is information, again, how to access us. I think you'll all get the slides. For crisis 575 help 9-1-1, we have a navigator line that is up there that you can call directly. You can also email us at the in response as our city to ask questions. And then we have our website as well. And that's kind of it. Do you all have questions for me? So there's no phone number on the van. Is there, is that by design or if like, I've seen the van out there, I'm thinking, so we had an issue in the park where it was in the street. I wouldn't know, so it's great to know to call either one of those numbers. I called 9-1-1, but is there, it seemed like there should be a number on it. I can see the van fall or no. And that's a good point. I think beginning wise, the advisory group kind of all talked about different ways of how to put the logos on the van. And so they came up with that in response piece, but that's an evolving piece. I thought about that as well.  I know that we have stickers on the city bus, city buses with our information on there as well. Yeah, that's a good point. And then my other one was neutral aid because the city of Santa Rosa, there are some county blocks, right?  Yeah, good question. So we do aid at times, right? It kind of depends on where our unit is at, the number of calls we have, right? In queue, right? Sometimes we might have two calls in queue. Sometimes we might have 14 calls in queue. So it depends on what we're doing, where we're at and how that's all happening. So we have gone out to those little pockets of county land. But we also enter, like refer to each other too, right? And so we have the mobile support team that sits on our team, but they also are working in county pockets. So we also use them and aid in that to go out to those calls that we aren't able to get to as well. Part of it is just enough, having enough bandwidth to cover all of the areas in the city alone. And to that point, those unincorporated county pockets, there are services that folks need in addition to in response. And so we're having those conversations with the county to better partner with them, to better serve those areas. And so we'll continue to bring up not only the points that you've raised, but how can we deliver better services to at the end of the day, the residents, right? Folks need help, they need help.  Yeah, and a good example of that is we'll have folks that are maybe without housing, right? That we're in Petaluma yesterday, end up in Santa Rosa today, right? And then end up in Runner Park the next day. We've also partnered with the SAVE team, which is another response team, right? To be able to help get folks from like, you know, Santa Rosa to Runner Park if there's a shelter bed or vice versa, right? So we're all about collaboration. That's a really big piece of us is working together because it takes all of us to serve our community, right? And thank you. I mean, I've personally seen the results of the members and the dwellers in the neighborhood. So thank you. All right. I'm going to go ahead. I'm just curious about your funding and if that's something that is built into the city on an ongoing permanent basis or is it a highlight that we need to vote on in the future? Yeah. So we have several different funding streams, right? And it was for the first three years. So we have state funding, federal funding, local county funding. And so that's an ongoing process to look for continued funding, right? On going, but you know, the city council is in full support of continuing our program. So we're not going to end at a certain end point, right? It's just looking for more opportunities and more funding as we build out and grow. And to that point, just to underscore the city's investment, we were searching to find a permanent home for the unresponsive team. And before I came to this meeting, I was actually at a building that we hope will become the unresponsive teams permanent home. We've got some renovations that need to get done. But hopefully, they'll be able to move into that permanent space at the latest by the summer. And so we're not going to make that type of investment if this isn't a long term strategy. I'm going to do something you're not typically supposed to do for one second. Because it's related to that question, I used to get a dovetail off of it really quickly. Yeah, because I'm interested in the flow of the finances in terms of what you guys do in terms of helping other departments free up funding for them. Or I don't even know if that necessarily does free up funding for them. I'm curious if all of this, I would actually just some extent, in terms of budgeting, this is crap. And that you're seeing the impact of the work that you're doing in terms of freeing up resources. Also, because I am also very curious about your long term financial support. I know I've talked a few things about this. I'm full support investing heavily in response. I don't know, but that's too broad. Yeah, I'll take it first and then turn it over to Katie. As you saw on some of the slides that were presented, this program is still in its infancy. And we all know when it comes to data analysis, you want a good set of data. And so we're still collecting that data. And we'll try to unpack all of those nuances that you mentioned, Chair Weeks. But the reality is, we probably won't see a good trend until we have probably about another year's worth of data. If you can go back to that divergence slide. So I've worked in the city of Oakland, and I'm an East Coast native. And I've been in communities that have had negative interactions with law enforcement. And I can't highlight enough, right? We can get that divergence slide. I can't highlight enough, right? The positive impact that the response team is having that we were where we are diverting folks from law enforcement interactions. Look at that, 1,762 people, right? That's almost 2,000 people that may have been in the system, if not for the response team. And we're only going to see that trend continue in a positive direction. And so this model, there's a model that I believe other jurisdictions can look to. Other jurisdictions, I think we can scale. Because we know just nationally, right? There is this tension between law enforcement and the general public. And I think we're showing that we don't always need to leave the force. And that if we address some of the other issues that are going on, that we can prevent some, and I'll just call it out for what it is, we can prevent some of these deaths that are occurring. And at the very least, we can prevent some of the assaults that are happening. So I really want to commend Katie and her team, their team, my apologies. And I can't say enough of how much we believe in this model and we'll continue to support it. Thank you. I appreciate that very much. Yeah. And I would just say too part of it, right? It's the divergence alone. Like it's not going to give you a figure for numbers. But it's what it's going to do is like it relieves law enforcement, EMS and FIRE, to go respond to medical aids, right? So if we're able to show up and relieve somebody that we can call that we can support somebody in, we're going to deliver the right level of care at the right time. And then we're going to allow for my grandmother, she's having a heart attack, right? They can go respond to that call. So just the cost savings and service delivery? And it looks like you're on the cusp of being able to show the cost savings in terms of return on investment. Because you're going to have all the data that you need to turn that into a dollar figure. So that will be really exciting to see. Yeah, absolutely. Like as our data collection gets better, we're working to build out a countywide database system as well for one of our grand funders and partners to be able to build that out so that we're not just tracking data across our own program, but across programs across our county. Because then we can also see there's going to be certain pockets that we're serving that another program wants to read, right? So then because it's going to take all of us to be able to provide those services. So that will also get us a really good picture of what's happening in our county. So I'm going to make the grand assumption that between 10pm and 7am, the responding agency then goes to SRPD if the call comes in. So my question is, then in the morning when the morning team comes in, does that response team, does SRPD then contact your office if there are calls during that timeframe that would make more sense for your team to have tackled? That's my gap question because you don't have 247. And what's the word I'm looking for with that? And then like, so one of the things that we deal with is culture. And so I'm just trying to think of like, you know, when you're working with these other departments, you were lucky that the team all came together and it was cohesion. But my question is that you are a multi-partner agency. So that's my other piece is that we probably won't see this until the next year out or potentially further out of other departments or other responding agencies knowing that they can call you because I see this is the key piece of people just not knowing that, oh, in this situation, right, we could have called. And that's my other piece is the marketing and the outreach side of it of just letting the other interagencies know because one of the things that's happened since the disasters and you can testify to this, all of our first responders just take it. That's just kind of in the culture and they're exhausted. But they just keep absorbing and I don't necessarily know like, has that been something that's been explored? It could also just be like, we're just trying to get the team going and stacking with that of letting the other agencies know that this is available as a resource and that culture breakdown of like, no, you can ask for help. So that's my kind of my question. What happens in the off hours? And how is that other component piece of the marketing and letting the other teams know that this is available? Yeah, good questions.  And then we launched the 7 a.m. to 5 p.m. units specifically to match the school system so that we could help the city of Santa Rosa school systems as well. And the students, our youth are really clear about wanting a different response and asking for us. And they have done a really great job with that. And so for those gap hours at night, law enforcement will respond to those calls if appropriate and needed, right? Sometimes people will call in our number and they'll let the individual know that our team's not on and that they can call back in the morning or if it's a crisis response that they need, that they definitely can send. And so how dispatch works is when you put a call in that call stays active until it's no longer active for whatever reason, right? So they can't put those calls just on hold and wait 12 hours, right? Because that call is just stays active. So what happens is what we've done is we have built a really strong relationship with our police officers. And so they, I get personal calls that says, hey, we went on this call. Can you help us out? And will you have the navigator or what you call the family and reach out to see if they need any extra support, right? So that our police officers really, really work with us and are really excited to have us as a resource. So there are times that it happens. That's not a every single morning thing that happens. And then other agencies, right? So, you know, I work closely with all of our EMS systems and our providers. I don't think that there will ever be enough outreach, right? And I know for myself, I have my own living off experience and that is a process I've been in. I've worked in the steel for a really long time and there's times like I got it and times that I don't got it, right? So I think that's going to be an ongoing process of like continually to remind folks, this is how you utilize us. You can call us if you don't want to call through this batch, right? Like these are different avenues to get support, right? So I think that's an ongoing process. But that's also my ask from community and from all of YouTube, right? Is talk about this talk about mental health, right? You know, it's important to continue to talk about what mental health wellness looks like, ways to get support, way to engage, right? How to access those different points. And everyone has, there's so many different choices. Actually, in the county, we have quite a bit of resource, right? So then it's learning how to navigate that. So continuing to talk about that piece is really important. Thanks so much for being here, Katie and Erica, and for presenting on this. And this program is really exciting. I still can't believe that it's here in San Rosa. I can't wait to just see it grow and what comes out of it. My question is regarding the community response to this, because what I've heard has been really positive and people also excited for the presence of in response here. And I attended the community meeting that happened to LC Allen. For the most part, it was great. But I did hear a few misconceptions about, for example, emergency rooms and how this could impact people ending up in emergency rooms. And so I just wanted to hear from you, your sense of how is the community responding to this? And then are there any misconceptions that we could help dispel or we could help spread the word about? Yeah, overall, we've had really good community feedback, right? I welcome all community feedback, right? Because I think that's important because there's always avenues we're going to miss, right? I'm queer, and I've had a lot of our queer community come to me and say, I don't know if I could trust you, right? And I get that, that's fair, right? Law enforcement, I would love to say, and I won't say this, that we're completely non law enforcement response, right? There will be times like I talked about that law enforcement will have to come with us for help. Right. And so I think it's continuing to build those relationships for folks of explaining when law enforcement comes, being really transparent about what that looks like, so that folks know what they're calling for and what the response looks like, right? So I welcome any community feedback, because that's how we learn. But overall, in general, we've had really good community feedback. We've had, you know, I've heard even like down to the logo on the side of the van, right? Like I was told that like, hey, we don't like that. That's almost stigma producing for us, right? So like it's fine. But like when you show up at my house, that doesn't feel so great, right? So overall, good, I think a big piece of it is around like, misconceptions, I don't, I think it's we're all learning together, right? Well, what in response is done as we created a different response model amongst our system. And what that has done though is really highlight some of the system challenges in our community, right? Like we have bottlenecked up services, right? Trying to get in the pandemic, we had a health crisis, and we have a mental health crisis, right? And so that's what we're seeing the height of this. And so the throughput into crisis services, into hospitalization, into getting an appointment with a provider, all of that takes much longer now, right? So the stress of that is felt across the system. And especially for the individual and family accessing those services, right? So I think that's been the piece that we've learned is pulling providers together to start to have that conversation so that we can look at where the challenges are around that. I would just add to that, I shout to the program coordinator, so NAACP and the Black Forum launched the Black Therapy Fund, which is a network of about 41 closely competent BIPOC identifying providers in the regional Bay Area, providing most of TELL, but a number of them have expressed interest via service and community. So we'll reach out to the email that you provided to just begin to bridge that gap. It's free. So especially for those who are living or coverage and services, it provides at least 12 sessions. And maybe some of the providers will be available or interested to be physically present in the internet to pay a passing resource. I am looking around the room. Does anyone else have something that they would like to bring forward? Okay. Well, I just want to start by saying I so appreciate, oh, sorry, go right ahead. I'm sorry. I'm just curious, you mentioned that you welcome feedback. Is there a specific way that people should provide feedback? Or they can do it through the email. They can call me. I mean, they can do it in a variety of ways, but they can reach out to me directly as well. My question relates to how do you deal with crises where people aren't fluent in English or Spanish? Yeah, so good question. So we currently have a language line where we use translation services in those moments. We do, our team is, we have bilingual folks. So we have a lot of folks on our team that speak Spanish and our navigation team in particular serves a lot of individuals that are families that are monolingual Spanish speaking. So that's a piece of it. But currently we're using language line for other languages, which is a step in the right direction. I think that we, we can grow in that capacity. We have video translation to that slide that's definitely better than just over the phone. Is there outreach to other groups that are, that speak different languages other than Spanish or English to let them know about in response? We have done some, but not enough. That's the area that we need to grow in. What's the bandwidth for that kind of, that's a great question. Like, what's your bandwidth for engaging?  So how much can you actually devote towards doing some of this outreach work? So we share the outreach side across our team. So I will do it, our folks that sit on the unit will do it, our navigator to do that. So we try to do as many events and outreach opportunities that we have access to. So we're paying for it. And I'm sure, you know, and you would probably agree, like if there is an interest from a community organization, they can just contact them directly. Yes, I would love that. That's terrific. Thank you. Thank you. So learning from my prior mistake, I'm going to pause for a few seconds. Seven seconds. Thank you, member. That's good to know. Are there, are there any other questions? Speak now forever, hold your peace. All right. I'm not seeing anything. All right. Thank you, clowns. I just want to start by thanking you so much for your candor and especially for your vulnerability. You know, it's very refreshing and I appreciate it. I'm sure a lot of us at some point in our lives had some sort of mental health issue. You know, it's not something that's unique in particular individual. So I really appreciate that. That being said, are there bite sized like pieces of social media that you guys can share with us that plug and play kind of feel or? I mean, we post different things. But I could talk to, we work with the several police departments communication team, and I could work with them that help us with some of our social media stuff that we could see that's perfect to share. Because we do that around events and things, but not specific things to send out for other organizations to share, but that's a good idea. I mean, honestly, I could probably just go to the social media pages and take the content, make something out, figure it out, ask, because you never know if an organization just has it ready to go. I mean, just can give it to you. Like, sometimes they do, sometimes they don't. Either way, it doesn't really matter. I can make do, but I figured I'd ask, you know, either way. And the other random thing, and this kind of rips off of what I think member Ron was discussing earlier in terms of like, I'm a brand strategist or a genius in any sense of the word when it comes to marketing. But what about like QR codes on your van? Is that something that would be acceptable? We don't have a QR code on our van, but we have them on back of our cards and on our brochures. Yeah, because I mean, just in the digital age, it's super easy. Obviously, just scan it.  Sway, say again, what? Just trying to call some wrecks on the road or something. You know, we got to keep our law enforcement busy somewhere, you know, another, I'm sure Chief Cregan will appreciate that comment. Yeah, great. And it sounds like in terms of advocacy, you know, the thing we can do is just share it on social media, next door, all that and just try to amplify all the work you're doing. So that's all I really got for you.  She is in a leadership program with her. We all love her ideally. Wonderful woman. So very happy to be partnering with her as well. So with that, again, any, thank you so much. Is there any additional questions? I'm not seeing any. With that, I would thank you very much again for being here. Much appreciated. And we will move to public comment. There are no hands raised for public comment. And I don't see any public comment in the room. Thank you all for having me tonight. I appreciate it. All righty, then. We are going to move right along to item 6.2 issues of concern to city residents. Do any of my fellow members have some community news of interest that they'd like to share with us? Member Lange? So I was at the leadership course group last week and collected tons of feedback. One that was really prevalent was the quality of parks around the city. And especially since so many neighborhoods have neighborhood parks that don't have updated equipment or functioning restrooms, things of that nature is really concerning for folks. So feeling like they need to go into different neighborhoods to have quality park equipment for their children to play on. And left with the sentiment that folks are really curious if it's a funding issue or if they need to rally behind and, I don't know, put something together as a community or neighborhood group to ask for a re-beautification of the parks in their neighborhood. But the disparities are definitely there. And I can say first hand, like Juneteenth last year, being at MLK park with hundreds of people in the bathrooms weren't working. And the cost was put onto the organizations cosponsoring the event to pay for port-a-potties and washing stations. So when we think about, I don't know the real answer is, but thinking in that situation, smaller groups being tasked to pay for things that should be functional through city infrastructure in a way. But I don't know what all those barriers could potentially be, but especially knowing that that's a park or an annual event with birds and continues to be held should probably hopefully be prioritized among a number of things. And then the other piece that came up where, I know this is more in the permit and zoning conversation, but there's a lot of concern around where dispensaries are being allowed to be opened up and a number going up and communities where there are programs or services that serve vulnerable populations. One going up recently in Roseland that is near a program that works at risk youth and trying to write them on the path from drug insubstancies. And so to have the dispensary be across the street makes for those program coordinators to have a pretty hefty task. And so it made me also wonder, much like our exploratory project with the bus stops, where there's an opportunity to kind of think through encouraging our peers on the planning and planning commission to think about some of the zoning that takes place and what programs are where and who's serving who, so that these types of predicaments are not so precarious for those trying to provide services. Great. Thank you so much. And I'm sure the city staff are taking time and we'll communicate that. So excellent. And it's a great point to raise. Does anyone else have something they would like to mention? All right. I am seeing none. I can't say I have any immediate concerns either. But I do appreciate member Langsharing that. So with that, we will go to public comment. There's no hands raised for public comment. And I do not see any hands raised in the room. Thank you. Wonderful. All right. Moving right along to future agenda items. Does anyone have something member Rodriguez? A couple of months ago, because in the end of last year, we had a whole discussion about emergency events or a preparedness event. And that's why we did an update on it and if we're treating it with caffeine or not. We have quite a lengthy debate and discussion on it. So just wanted to see if we're going to move forward with or not. Let's not put an update on that. So my recollection was Magali was the lead point person on that. And that was, so they had had the event on the square. Well, they've had a couple in partnership with the fire department. And Danny, you can walk. So we had the fire, we had the radio giveaway. And then we had on the actual square. There was a collaboration for fire emergency preparedness. There was a whole event day around that. And there was a conversation that Magali had with us. You're right. In the fall about this year's event and all the partners were impaired, if CAP was going to be a part of that. So that's just kind of bringing you guys up to speed with this. So I don't know with Magali getting a new job. I don't know if that's on a whole potentially because it has something brought up. Thank you, Vice Chair. We do plan on hosting a public safety day sometime this summer. And we absolutely would love you all's participation. And so what I'll do is I'll have staff agendize this at a future CAP meeting for further discussion. Yeah, my recollection was we were actually going to be somewhat responsible, I think, for actually executing the event. So I'm glad you brought that up because honestly, it kind of slipped off my radar. And I know the clock's ticking. Yeah, yeah. So I'm glad you brought that up. Yeah, well, I just want to just clear up. No, you all will not be responsible for hosting and facilitating the event. But we would love for you all to be a partner. I mean, I'm always ready for a great event. So calling us when you need us. Does anyone else have something they would like? Member Holder, go ahead. Sort of along those lines. I was at the same event that Kirsten was at. And I did hear from, and this was a room full of folks who self-proclaimed leaders in the community, I guess. And in even in that room, people didn't know what CAP was. And so my question, and I'm very new, and so this is probably mainly for me to learn, is how is outreach about CAP and feedback to CAP done in a systematic way, so that it's not just, oh, I happen to run into one of the members of CAP, and that's the only way that you can get feedback to us. What is done, and if there's not a lot of outreach that is done by CAP as an entity, maybe that could be something we talk about in future. I think that, and I'm going to leave this to Chair Weeks, I think that dovetails with the one-on-ones that Chair Weeks is having with each and every one of you all. And then we have, we'll continue to have regular meetings with Chair Weeks. I think we have an awesome opportunity, all of us, to reset, to revision, re-envision the role of CAP and how CAP partners or better partners with the city to advance our shared goals, right. And so you're new, I'm new, Lon's new, Cal's new, right. We've got an awesome opportunity to really shape what we think can be most effective for our community. Yeah, and I'll say, what's exciting is the fact that we have a very impressive group of people in this room. So I speak for all of us when we stand at the ready. So I'm very much looking forward to having those conversations and seeing what we could do to kind of propel us forward. So I'm sure we'll chat. Does anyone else have anything they would like to place on the agenda? I'm not seeing any hands. And I know we're, this is something we'd probably take offline. I know at some point we're going to be discussing town halls, I believe. Yeah, so right now we're actually working on a plan for emerging communications in the community engagement department, and in that kind of revamping what that looks like. And so there's some digital things that we're looking at, and then trying to really connect the dots between what you guys are doing and what we're doing. So like a lot of these notes I'm taking, it's not like, oh yeah, I'll think about it. Like I'm actually going to make changes. So like connecting with Katie and like our team is the one that coordinates with the police department to connect those dots. We're talking about, excuse me, we're talking about like CAB and it's new vision. I absolutely look to partner with you guys in a more extensive way to make changes that are impactful. Our team in communications has always supported community engagement. And so I think it's like by merging, it allows a lot more resources to be applied to this group and the things that we're doing like presentation tonight, trying to make sure you guys have the latest information. We're regrouping at the city standpoint with communications and engagement to make sure that we have resources, that we go out and do something to do it well. It's resourced. And so for me, at the very last point, I'm excited because I think there is a lot of opportunities to reconnect with this group in multiple ways. One, to your point about CAB, like I'm asking the same question when I got here, what is CAB? What do they do? What is their role? There's a lot of opportunities for me to relay information to you, take information you guys have to the city, bring things that are relevant back to this group and start making changes. We're bringing back part of the upcoming agenda, Civic Ready. My team oversees Civic Ready as a product. We also worked closely with police and fire to roll that out. We heard community concerns. We immediately made changes. I heard it back here at the CAB. We're coming to bring a presentation to tell you about what we've heard, what we've changed, and how we can do things better. So I personally will tell you I'm excited for the opportunity to kind of revision what this team looks like and how we can bring information to you guys, also within neighborhood groups and people throughout the city to really re-vigorate more people to participate in this group, actually to have some public people come. And so I will just tell you, I'm personally excited. I think there's a lot of opportunities to coordinate with the chair and with the committee to expand the interest and CAB and connect in a way that we haven't done before. That's it. Just a quick thought, one more member, Lange. I mean, this is something we can discuss at a later time in terms of location, of whether this is the best location, if it's central enough, if it's a good location. I mean, it is right near a bus stop, but maybe it's something we can discuss down the line. I will hold my other comment. Member Lange, please go right ahead. I don't think location is the issue. I think people just don't know what we do and why they would need to feel inclined to come here, which is the sentiment I gathered from being of the LSR class. And I'll say like for me, I understood what this group was about because I've always been civically engaged. So I waited 10 years for a spot to open up to get onto this group, but it's because I knew what to look for. I think a lot of that just like basic civic engagement conversation is not happening on a regular basis, but that's a conversation for another day. Agenda items. We did a whole lot of like strategic plan conversations and meetings. I don't really remember where we left off fully in our like action items, but is there at some point, can we bring back maybe like a pulse check of the things that, I mean, those meetings were really long and I don't remember a lot from them, but I do remember that we like said, these are the things we want to prioritize. Can we do like a pulse check in like maybe May to kind of see where we landed, what pivoted, or what we need to like reprioritize? I know there was a lot that happened in that time seemed really foggy because it's been a while. The other thing I want to ask is for the My Santa Rosa app presentation, whenever that happens, can we ask that that actually include data and metrics around the use of the app response time if people are putting in service orders? And I say that because I work in Marin three days a week and during the rain, I put in a request on their app. There was a four by four pot pull in the street and when I finished my job, I went back out to get on the freeway and it was patched in a three and a half hour window on a Saturday. So they set a pretty high standard, but it made me wonder what are some of the outcomes, potentially, from our app and service and where could we be thought partners of helping our community have realistic expectations based on the users. Number one, go right ahead. So the detail on that. So I've used that app quite a few times and I actually got a response. Oh, that's great. But it was the not the center of the app I used, I call the transportation, which is another resource that you guys have a team that goes out. And somehow that needs to be me. It'd be great for us. I'm in social media, but there's a lot of people that aren't in social media. So how do we, as long as I talked about that previously, how do we take care of those people? But really having, even if you guys got something that are social media ways that we can give those people to understand through either just door to door knockers or in mail or something, but also have that digital media that we don't have to retype. Like I literally will go and respond and put in my Facebook page and it'd be great to be able to get like some pre-loaded, something that you can send us and link it up to us on the Facebook or Instagram or whatever. That was one thing. And then the other thing was I completely forgot because, oh, my center of the app, we would like to, there's a lot of people that show interest in it, but they don't feel that anybody responds to it. And to understand the process when it comes in, it gets dispersed to who the department is but they don't, it just gets right taken off the app.  And so the people are looking on the app phone and they're re-logging it and I put this up and no one's doing anything about it. So just understanding the system. So when that does come up, I'd like to get on the agenda sooner rather than later so we can let people know that there are people that you got to build confidence and there are communities that app works and use it. So that's all. That's about it. Ranch. Ranch away. We'll absolutely bring data to it and we are looking at improving it for sure. So it's one of the things that, in addition to our website being revamped in the next, well hopefully by the end of the year. So we're currently working on that which will solve a lot of these connection pieces with our newsletter that we do connecting it to the homepage and our social media and like a little more bite-sized pieces which is really what you're talking about Steven. I know we did talk about it but it is a work in process. It's interesting with the app and we'll go a bit more when we bring it to you guys is that there's both the digital app for both iOS and Android but also that same app is a web app online and so it's been interesting to see how communities using it but also then like the city employees are using it to input stuff into it and the other into the web app portion but we'll bring something that highlights like the process. So like where does this stuff go? So yeah and so we're also updating it trying to reconnect it to crisis communication elements which is really important for the city from that standpoint is using it in like post earthquake to like designate issues. So we've been testing a lot of stuff but there's definitely room for improvement starting from our website moving over to the app and all one of the things I think would be helpful and I'll bring this back and the next time when I do my step updates is I just rolled out something where it's like top 10 ways to connect and engage with the city um so it's on our website slash top 10 and I think it highlights um it highlights what's that thanks yeah it highlights um just the the you know just very simple ways to engage there's a lot of complexity from the city to your point there's a lot of different touch points and inputs so I think for at least me it was like look just anybody in the city needs to quickly say oh here's the easiest way to do this sign up for a newsletter get you know the difference between this and that so there is a lot of complexity especially with our crisis communication so color civic ready there's different pieces and then people like watch when do I use work and so if everybody in this room is up to date on what's going on I think and then you're continually pushing that out to the community I think it helps and I think you know that one other piece to this um when marama is is also like coordinating with with you guys to also be ambassadors and to put that word out and so one of my things or at least in communications it's like yes I want to get information correct but my main thing is I'm I'm looking at reach like like when I what I'm gonna if I'm gonna do something whatever it is it's been an hour on something two hours like I want to put forth effort that actually has a very broad reach that is impactful to the community so versus spending 50 hours on something that goes to a class that 10 people are going to be involved versus a mass community event so that's a lot of the stuff that we're looking at and these tools digital and like we basically in coordination with our IT department looks at it as like the virtual city hall so like all these services that we're doing it's really extending the city's presence and services and engagement opportunities 24-7 and we just you know and we're I think looking at our web stats this year we went from two years ago three million to been two years past or so two three million then to four million and now in the last year was up to six million so we've seen a significant increase in the digital presence but we also want to meet that in a way that is meaningful to your point so people are using the app that is non-responsive we need to make that we need to change that for sure so we'll bring that back and add some conversations for sure and you just said that we were told the app doesn't work it's only by web base that's so I've been telling there and because it didn't work for a long time so that's what the only method that's being used right now I think I mean the people that I know because we were told doesn't work well but we definitely need to have conversations so since I've been here I it's worked but again um yeah please put it back on your phone let's have more conversations around that number on and uh we will bring it back for the web app as well as the digital apps on iOS and Android you're welcome wonderful oh member Barnett uh real quickly to tie in to Amy's question one of our outreach the way the community knows about us is through the the most predominant way I've seen is the community improvement grants CIG and I wanted to remind everybody that the next application deadline is March 31st 2023 at 4 p.m and so this board one of our tasks is to get it out to the community that we have these grants available for community improvement projects and since we're talking about future agenda items FYI Danny April will be uh any and all community improvement grants that came in if we could get our budget ahead of the agenda on that one because I have a feeling that we're right coming to the wire and since I have the assistance to the manager in the room do we know in the budgeting process where CIGs in other words are we getting my question is that I hate seeing no and I want to bankrupt this fund that's my singular goal on this board is to have as many grants as possible and to run that number down to zero and I'm just wondering um if we do that and the next cycle up with the system a quarterly system is there going to be a funding commitment that's my question yeah so we're we're uh as a city uh just starting the budget budgeting process and so we won't know for sure how any of these numbers shake out not just for cab but for departments and other fiscal responsibilities we won't really have a clear picture until May all right well I know the me the chair and the vice chair can uh take lead on on hammering that home um but uh those were all excellent thank you so much um especially the strategy discussion I couldn't agree more I think it's definitely a really good opportunity for us to revisit that um we've got a lot of fresh faces here and potentially you know different perspectives on how we should proceed so let's start fresh let's take another you know look at it and see you you know what direction we want to take so that that's a fantastic idea and I plus one that so um yeah uh we'll we'll talk more about that does anyone else have any feelings they'd like to say any other future agenda items thank you uh well now that the seven seconds has been achieved um can we go to uh public comment please yeah there is no hands raised for public comment and I don't see any public comment in the room excellent all right and we have reached the final item tonight all right we are adjourned thank you so much everyone have a wonderful evening


Charlie gets another opportunity, top of the key, thinks about it, shoots a three and lets go! 55, 55 misses, they'll go ahead, bring them all back in.


QuickBooks Online 2023. Progress invoicing, example number two, invoice client, receive payment and record expenses for month number three. Get ready to earn the skills needed to boost your bank books on up with QuickBooks Online 2023. Here we are in our QuickBooks Online test company file. We started up in a prior presentation. Remembering that we're in the accounting view as opposed to the business view. You can toggle between the two views by going to the cog up top. Switch the view on down below. Duplicating some tabs to put reports in like we do every time. Right-click in the tab up top to duplicate it. Right-click in the duplicated tab to duplicate it. Back to the tab to the middle reports on the left hand side. And we want to open up one of the faves that being the balance sheet report as it's thinking tab to the right reports on the left. This time the profit and loss report closing the handbook. Range in the range<PHONE_NUMBER>25. Let's make this month by month on the breakout and run it. So this is what we have recognized in February. Let's go back. Support accounting instruction by clicking the link below giving you a free month membership to all of the content on our website. We're broken out by category further broken out by course. Each course then organized in a logical reasonable fashion making it much more easy to find what you need than can be done on a YouTube page. We also include added resources such as Excel practice problems PDF files and more like QuickBooks backup files when applicable. So once again click the link below for a free month membership to our website and all the content on it. To the prior tab and close the boogie and change the range. We want this one to be going from 010125 to 0632 and let's see this one by class and say run it. Let's go to the first tab. Let's go to our projects on the left hand side and we're in project number two. So if I go back to our Excel worksheets just to recap what we have done thus far we had an estimate that we made. We build the client for the estimate we for the 10,000 I'm sorry we build the client for 10,000 down payment on it. And then we figured our expenses for the first month that we worked or month number two. And we recognized the revenue so that we had that nice matching of the revenue and the cost of goods sold as we can see over here in our month by month breakout which happened in February. So now we're going to bill the client. Let's do that in Excel first and we're billing according not to as we do the job but rather we're billing in accordance with our schedule that we came out to. So we said we're going to bill you client based on our pre arrangements and so now it's going to be month number three. We're going to bill you 25,000 we're still have our estimate up to the 100,000. So we're going to say alright from a journal entry standpoint straightforward which is going to say bill in the client 31 this is going to be equal to the 25,000 that we're going to hold on a second. This is going to be equal to the accounts receivable account for the amount of 25,000. And then the other side is going to go to the other side is going to not go to revenue because we're recording revenue according to our calculations over here but rather we want it to be going to the billions account. And this is where it gets a little bit tricky in QuickBooks. Alright so we're going to do that. Alright so let's go back on up and say that we've got accounts receivable. There's something in it even though it's zero so I'm going to double click on it go to the end of it and say plus that 25,000. And then in the billions I can also do that there's something in it in our six coming to say F2 plus F2 and then 25,000 on the billions. So it goes up to the 35,000. So that's and that allows us of course to send the invoice out to the client and hopefully receive payment on it because obviously the invoice is the best form to kind of turn over most of the times to get paid on the invoice. So if I do that over here we could say let's how can I mirror a similar kind of process we can go drop down let's do an invoice this time I'm going to pull in the invoice from the estimate. And so I'm going to use my progress invoicing tool and add this on in but I want to do 25% of the invoice according to our billing schedule and I'll say copy it over. And close up the handbookie and then it pulls in nicely and gets each line item shows nicely each night line item for the client and everything. And so this happened on we're going to say 3131 so that everything looks good. But this will increase the accounts receivable, which is what we want. But the other side is going to go to the revenue accounts driven by these items, which is not what we want. So I could like replace these items with it with another item that takes it to the work in progress. But I kind of like having the items here. So what I'd like to do then is basically redo make it so it's not going to go to the revenue account and instead we want it to go to the billions account is the general idea so I could make an item that's going to reduce revenue. So all of these items went to that revenue account this is going to bring it back down for a negative of 25,000 class number two. And so that brings it back down to zero and then I'm going to put it where I want which is the billions account, billions account. And I'm going to put it back in 25,000 into the billions class number two. So what this what this does it's a little bit tedious because now now I'm going to have the revenue accounts recording increases by these amounts and then a decrease and then it's going to go to the billions account. But on the plus side, it pulls in all that information from the invoice quite nicely from the estimate I mean into the invoice so that the client can see kind of like the detail of the line items of the invoice quite nicely. And then these two amounts hopefully don't bother the client much that we can basically just tweak the journal entry for our internal reporting purposes and then I can still send the invoice to the client just as we normally would and you know receive payment on it from the invoice. So what's this going to do it's going to increase. It's an it's an invoice so it's going to increase the accounts receivable by the amount down here. The other side would have gone to revenue because of these line items and still will, but we're going to reverse it back out of revenue for with this line item and instead increase the billions account. Okay, let's save and close it. Check it out. Check it out. We're going to go to the reports. And so now we've got the reports over here accounts receivable is going up so the accounts receivable went up. So so there is that and then it's kind of interesting the way it broke out the project and the total for total for customer to here because I broke this out by customers. That's not what I wanted to do. I wanted to break it out by classes. That's why it looks funny to me. Okay. All right. So there we go. So then it went to accounts receivable which isn't going to be specified by the classes. Okay. And then the other side though went to the billions which is specified by the classes. So that's quite nice because now if I have multiple classes I can see the breakout with this class structure and of the billions. Okay. Tab to the right. If I run this one we did not record any revenue related to it which is what we want because this tool was used just for billing purposes so that we can increase the accounts receivable and we put the other side into the billions. And now let's imagine that we receive the money. So if I receive the money from a journal entry standpoint it would just be okay. Then it would let's say this happened on three fifteen cash would go up. They're going to pay us because we sent him a nice invoice which is easy for them to figure out and deal with. And so they're just going to pay us that twenty five thousand which is great. There's our debit and credit checking accounts going to go up. I'm going to put my cursor in R3 F2 on the keyboard plus F2 scroll back down pick up that twenty five thousand. So there it is. And then the other side is going not to revenue but accounts accounts receivable. I'm sorry that the other side is going to accounts receivable. So we're going to say double click on it plus nothing fancy nothing tricky is what I'm trying to say that wasn't an unusual thing for to be happening. All right. So there's the other side going to accounts receivable. Let's go ahead and go back on over here and do it in our accounting system. So we're going to say that's going to be a receive payment form receive payment and project to it's going to happen. We're saying on three fifteen that we're going to get the payment. OK movie B to the end. And then we're going to say check that off and that should just receive payment reduces accounts receivable. The other side going into the good old checking account. No I problem a tab to the right. Run it. So checking account is going up accounts receivable goes back down. And if we just compare our balances we got twenty one thousand nine eighty one eighty two in our checking account. And twenty thousand nine eighty two sixteen nine twenty three forty sixteen nine twenty three rounded thirty five thousand sixteen nine twenty three. So sixteen nine twenty three thirty five thousand net income three nine oh five three nine oh five three nine oh five. Everything's matching up as it should. All right now let's say that we have our expenses that we're going to do for the next month. So expenses for March in this case. So I'm going to do the same thing we're going to we're going to just make up kind of our expenses numbers here. And so that the expenses are going to be let's say ten thousand this time for the materials. And then I'm going to say that it was nine thousand for the labor. And we're going to say it's five twenty seven for the overhead. If I sum that up that's going to be for a total of nineteen five twenty seven. Now if I if I say well how how come what percentage of that is to the total to my total expenses. That divided by the total expenses that we're projecting seventy six nine twenty three. I'm going to copy the formatting here to percentify it.  And then I can save my revenue then that we'll do next time is the one hundred thousand times that that I would like to basically recognize because that's how done we are at this time. But right now we're just going to record the expenses these items. All right so let's do that. So go back on over here and we'll go to first tab drop down expenses expenses. This is going to be for project or that we're going to say for our one vendor just generic vendor this happened. Well let's put this on the thirty first all of our expenses. We'll just record here. I'm going to delete them so I could just re enter them so we can check it out. So the first one's going to be labor which we said was ten thousand ten thousand. We're going to make it billable so I can then pull it into the invoice not so we can send the invoice to the client but so we can recognize the revenue on the invoice. And we'll do that next time thirty percent markup because that's our standard markup. And then the class is going to be class number two. And then we'll say that we've got the labor labor is going to be nine thousand. I think it was if I'm not mistaken and I rarely am mistaken actually I'm mistaken quite often but still I like to anyways overhead. Overhead that was that was five twenty seven five two seven five two seven OK class number two. All right. And then when we pull that over into our invoice for revenue recognition we'll do next time it'll come over at the thirty percent increase. So thirteen thousand plus eleven seven plus six fifty eight ten twenty five three fifty eight. And that should twenty five twenty five three eighty five. It's backwards. I think I just put it in the calculator back. Let me do it again thirteen thousand eleven seven hundred six eighty five six eighty five. And then if I go back on over here we have it twenty five three to five OK OK OK it's good. It's still good. So what's this going to do it's going to increase it's going to decrease the check in account the other side is going to be going into the cost of good sold because that's where all these items are directed. So let's go to save it and close it and check it out. If we may running the report we've got the checking account is going down. No I don't like it when it goes down on the checking account. But then the other side is going to go to the income statement income statement running it on a month by month breakout and we could see it's now been applied to March. So now we've got March of the expenses. And next time we would like to recognize the rivet the revenue not for the twenty five thousand that we build but rather for the related revenue in our kind of like percentage of completion kind of concept over here as we go. So that's what we'll do next time. Let's just remember we got this month by month breakout also if I break this out from twelve three one two five and run it. Then we can break this out by class because we broke it out by classes too. And so now we've got these two classes which is quite nice of a breakout and we've got the projects so I can break it out by project over here where we can see basically an income statement per project. And also again the classes kind of help us out if I look at the balance sheet for example to twelve three one two five to twelve thirty one two five. Also help us out to track these work in process accounts the balance sheet accounts by by job so that's that's could be could be useful as well. And we'll see that coming into play when we finish the job. So we'll continue on next time recording the revenue for March.


What is very special about e-textbooks is that it moves us into a realm of truly student-centred learning. They can learn wherever they are, whenever they want. They don't need to be in a wireless hotspot. They've got all the material already on their mobile device or on their laptop. They just downloaded once at the beginning of the semester and there it is, they've got it for all time. This responds to a very, very clearly expressed student need for mobility in their learning. Our colleague Grazia Scottolaro was really at the centre of this team because she has the IT skills to create e-textbooks. For my role here is to support the academics in using technology in teaching and more specifically to support small enrollment languages with the use of technology in order to offer these courses out of campus, not just at campus, and support students in using technology to learn how to learn mobile technology and tablets and iPads. I could really see an avenue for having students to be able to study anywhere, anytime. Imagine what you can do. Imagine if you can embed a text with the voice of the author, of the voice of the teacher, of the voice of the professor. We see a very strong equity issue here. So students are scattered all over the world. They can't make it to classes 9 to 5. Maybe the classes are not even offered in their city and of course we have students in remote and regional areas as well. They have not only text but they have videos, they have audio, so they have all the range of resources that you need to study a language. So I started working with a commerce and we basically packaged his entire first year course into the EPUB. And ever since we did it for Vietnamese, we did it for tattoo, I'm now working with Tibetan and Japanese. So people are seeing the value of doing this. So the joy of Sanskrit is probably our most comprehensive EPUB in that it includes all 26 weeks of the first year Sanskrit curriculum. It includes all of the audios and all of the videos and as the students say it's as good as having the lecturer there by their side because they can interact with it whenever they like. As we've included more and more multimedia material in our presentations, bandwidth was becoming a real issue. It was a very important factor for me to make sure that the EPUB worked across devices. Students have their content in an e-text, an e-text book downloaded once. They don't have to wait for videos to download or audios to download. They've got it all there where they want it, when they want it on a mobile device. They love the fact that they are now really in control of their own learning. It's so easy with an e-text to go back and review week one or to review week two. They can really pace their own learning much more satisfactorily than either with online materials or with a live face-to-face class. It's like having your professor in your pocket, you can take it out anytime and you can see, you can engage and you can read and you can respond to what the material is.