Live from Orlando, Florida, it's theCUBE. Covering Enterprise Connect 2019, brought to you by 5ix9ine. Hello from Orlando, Florida. Lisa Martin with theCUBE, Stu Miniman's here with me as well. We are at Enterprise Connect 2019, and we've been graciously hosted this week by 5ix9ine. We're pleased to welcome to theCUBE for the first time the VP of product marketing from 5ix9ine, Scott Coleman. Scott, thank you so much for joining Stu and me today. Nice to be here. So day three of this event, biggest Enterprise Connect that they've had, 6,500 attendees expected. We're in the expo hall, which you can hear all of the buzz behind us. 140 or so exhibitors announcing new products, new services, et cetera. All talking about putting the customer at the heart of the contact center. Why is that so important? No, it's a great question. And to your point about the show itself and the floor, really the contact center is very much at the center of actually the floor itself in terms of who's here, what they're talking about. It's not an afterthought. It's really, I think it's an acknowledgement that companies are realizing that they have to take the customer experience seriously. And the contact center is that point where you either reinforce the brand or you erode it, right? So this is now the opportunity for companies to think a little differently about what role it plays and how they're going to use it to really build a better relationship. Yeah, Scott, it's been interesting. Lisa and I came into the show being the first time that we've been at the show, but we're both consumers. We've looked through it, I think back to the last decade or so, there was outsourcing, there was technology, which is just going to say, some of the big technology companies, I want to call them, are you kidding? You can't. They hide that. I can't even email them if I wanted to it. So the customer relationship is very different, but today it feels like the pendulum has been swinging back the other way. That customer relationship, we know when I need to talk to somebody, it's important that I do get to talk to a person and technology's an enabler of that. Yeah, absolutely. And the question is, why? What changed, right? And there's a couple of things that really changed to make that happen. Probably the primary thing is customers had more choice and they have a voice, right? They have more choice than ever before. It's no longer the issue, depending on whatever industry you're in, that you're only stuck with a certain cable provider or a retailer down the street. I can buy from anywhere in the world. And so I have choice there. There's disruptors in every industry, as we've seen over the last decade. And so that's one element. And just as importantly, they have a voice. It used to be that I could go home and complain to my wife, I could complain to my family members, my friends. Now I can actually amplify that through social media and other elements. So not only do I have a ability to move, but also in terms of the voice, I actually have a bigger impact on the brand, right? And those are really big elements there. So along those lines, if you look at the consumer behaviors being so influential, companies, are they looking at it as more of an opportunity to go, all right, maybe we have a few channels, maybe we're voice-only. How does Five Men help a customer that might be voice-only or maybe multi-channel get-to-omni-channel so that they can, as I loved what you said, this contact center moment in time is an opportunity to improve the brand or erode it. So how are they working with you guys to enable a customer to be able to have their issues identified, resolved quickly through various channels? Well, I think the first thing is, when you look at omni-channel, is why? Ultimately, you want to make sure that you're engaging with your customer over the channel and the method that they prefer, right? That's the most important element there. So it's not about having 10, 15 different ways to communicate. It's letting them do it when, where, and how they choose to. That's the most important thing. And then it's also then understanding what else do they expect? Well, the first thing they expect is they want you to know them. You know, our research that we've done through our customer service index and the like consistently shows that people, the first thing they want to know is, know me, understand my relationship. So when we work with our customers, we really focus on that. As they engage over a phone call, an email, a chat, another channel, always make sure that you, at the heart of it, you understand who they are. And one of the ways to do that is, draw that information and make it available to the agent. So integration with CRM systems, with workforce optimization and others, is critical so that when they're at that point of engagement, that moment of truth, they're able to acknowledge the customer and probably have a really good understanding of not only their history, but why they're engaging with you, why they're calling or contacting you. Scott, we had a great conversation with Darrow, who's part of your team about how cloud not only enables the speed and agility, but I could start using new features much faster and easier than in a non-cloud environment. Wonder if you might have some customer stories to help illustrate some of these journeys as to maybe just what they've gotten from day one, but also subsequent to your customers that have been with you for a while, so things that they keep innovating and adopting new things along the road. Well, you know, it's funny, I think of a couple examples. One, we had a customer who, a newer company, a bit of a disruptor in their industry, and they actually started out with digital channels only. They had no voice, so they were offering email and chat and other methods, and then to their surprise, they found that they needed to introduce voice. They were dealing with more millennials, folks that they assumed were going to communicate over the chat. Well, what happened was, there were certain times when they wanted to actually communicate over a voice channel, maybe it was a financial issue, maybe it was emotionally charged or something like that. So they brought that in, so we were able to help them by integrating in first to their CRM to be able to do digital channels and then open up voice. Now the other side of it is we have customers who will start with a voice channel, and then they, and again, understanding your customer, your end customer, what do they want? Introducing a chat and making sure that those agents have all the relevant information they need to be able to do that. Realizing that email is still around after all these years, there's sometimes you want to communicate that way because you can send a lot of information. So it's really about building out a plan with the customer, understanding what is that customer journey of their customer and how do they best treat it and help them along the way. On that customer journey front, I'm wondering, are the majority of customers that you're meeting with not aware of their customer journey and their customer preferences for different channels? Is that something that you're finding that you're actually from a consultative perspective saying actually what's ideal here is to really not make assumptions and to actually do some investigations and some studies to learn? Is that part of the process with you guys? It's a little bit of that. It's also sometimes that there's a journey, purchase journey, a service journey, an account management journey, the change certain things about your service profile, but it's been developed over time just through kind of osmosis, right? And so sometimes it's stepping back and understanding what is that, defining that journey and saying where are those critical paths, where it may break down, where problems occur. So really drawing from that and understanding where are those points where we can actually, and I say we being with the customer, help them to be able to make that better, overcome frustrations and delays and so on. So that's a really important element there. In terms of channels, it's really just listening, listening to customers, listening to agents, listening to people that are on the front line talking to customers day in, day out and realizing also what's the profile of your customer, your buyer, not everybody's the same and it doesn't always fit based on age or other demographics. I have my father's 89 years old and we text message all the time. And once he embraced that, it's a wonderful method of communication. So there's a lot of things you have to look at along the way. So Scott, one of the biggest challenges in technology is we need to balance simplicity with the customization and all of the choice in the world. I wonder if you might be able to comment. We know from a customer standpoint, from an agent standpoint, we want to get them the information they want when they need it as simple as possible. But on the back end, we look at how many partners Five Nines has and all the different technologies you work with and oh, my business needs these seven letters in the alphabet, not these other things. So how do you balance that from a messaging and from a product standpoint? Well, one of the things realized is that one size doesn't fit all, right? Companies are of different size, they're of different complexity, preferences along the way. So we really focus on how do you adapt the contact center to the needs of that business? And that could be, sometimes they have preferred vendors. So I'm a sales force or an Oracle or a Microsoft or a ServiceNow or whom you name it shop. I want to continue to use that. It may be on workforce optimization that I want, I have a certain set of capabilities I require that fits a particular vendor or not. So we really try to, and this is the beauty of the cloud is we can host elements in there in the case of like workforce optimization or integrate in the case of CRM to make that seamless. When you look at it from an agent perspective, it's all about giving them a common look and feel. You know, one term that's been really used a lot at the show is the single pane of glass. The one agent desktop where they can really navigate because we've all experienced when you call into a contact center and the agent is frustrated and they start complaining about the system. I'm sorry, I'm trying to figure this out. Oh, this darn system, oh, I got to wait or I have to find your information. I don't care. I'm the consumer, I just want my problem solved. And frankly the agent's frustrated. But by integrating it with the CRM, you can have all that information on the desktop, only the relevant information that the agent needs at that moment. You know, if I'm dealing with a purchase, then I need that information as an agent that's going to help me along the way. I don't need to worry about other factors. And I want to be able to customize that a little bit to the way I behave as an agent. So it is about convenience, intuitiveness, you know, and just ease of use along the way. I'm curious, so here we are, day three, almost done with Enterprise Connect 19. You've been at the event the whole time. What are some of the things that you're hearing, say, from the analyst community that is exciting you about, one, the direction that the contact center market is going in and two, what 5.9 is going to be able to deliver the rest of the year and beyond? Right, you know, it's interesting. A couple years ago, the buzz and the talk was voice is dead. It's all about everybody's going digital. And that was because of the increase in the number of transaction interactions that occurred over email chat, social life.  Voice is cool, because people are realizing voice has a very distinct role. And so it's not your only digital channels. It's really part of that mix back to the comment we had before. So that's one thing you're seeing that. You're seeing that with other vendors. You're seeing that with the conversations with customers that it's really, it's part of the mix and it's appropriate. The other thing is contact center is hot again. It's kind of, you know, cool. And it's because of that change that we talked about earlier that it's no longer about cost center. It's no longer about, oh, I have to answer that customer question, but now I play an integral role in that relationship my company has with the customer and how I can really reinforce the brand. So those are the things I think we're also seeing and talking to the analysts as well. They're seeing that excitement. And also the conversations that are occurring at the event are very engaging. People are really thinking about how they can change their business. And you can feel that and you can hear that here. So Scott, as you say, the contact center is hot again. Stu and I thank you for joining us on the program this afternoon. My pleasure, thank you. Of course, Stu Miniman, I'm Lisa Martin. You're watching theCUBE.


for Johnson essentially said to the frothing jet faithful that are out of control. I'll own the team. You be a fan. You want him fired. He's not going anywhere. He's gonna be a coach in 2020. I love him and I'm just paraphrasing. Now, whether or not that's the right decision. But I will tell you this. It is always the right decision to ignore the rantings of a fan base that wants somebody fired after nine games because you know how we've been knocking the Knicks and Mills and Perry how bad they look right if they in fact fired Fisdale. He didn't have a team last year. So this is essentially his first year with a better team and they've given him 11 games so far and he's teetering on the break and how that would make them look like a bunch of clowns that these are the people I chose him to be their coach and now they're going to fire him. If Christopher Johnson listened to the bleeding of a fan base that's out of control, I frankly out of control. Now they have a right to be angry. Nice straight years without the playoffs. I get it. But to fire a coach like most people out there, most people out there could not tell you if a guy's a good coach or bad coach by watching what's going on. We could surmise, we would call a time out here. But in terms of like the inside stuff with football, they're playing three dimensional chess and we're playing we're playing checkers. Fine. But but Chris Johnson's along with us. He doesn't see it three dimensionally. I get it. But for the most part, he was not the only one who chose case. McCagnon was in on it to a football guy.  And so if you react and fire this guy after nine games, which we have always said was ridiculous, we'd say, you know, look at it again at the end of the year.   I love the fact that he essentially flipped the bird to the fan base. I'm not listening to you people. I mean, you could love that, Michael, but I don't think it really means anything. What do you mean it doesn't mean anything? Well, because is it does that mean that gays is safe? I think we've seen coaches usually we always joke about when you get the with management, especially the owner gives you that vote of confidence. That's usually the death knell. I would I would not be surprised if all of a sudden things change. If they lose the rest of the games, he'll still end up firing. No, I don't think here's what I worry about from a jet standpoint. You're looking at as well. He's just telling the fans. You don't know what you're talking about. I'm the guy. I have confidence in him. I'm going to keep him.  It's all about who ends up being the right person whispering in Chris Johnson's ear. But this is no offense to Chris at all. He's like most owners. He's like a fan. He doesn't look at it as three dimensional chess. He looks at football the same way we look at football. He gets advice on who to hire and fire. He was perfectly happy with McCagnon until Gase got in his ear and told him this isn't a guy. So all we need is one person to call him up and say, relax, you got the right guy and Gase keep him or another guy calling up and saying this. You got to let him go. But at least he's gonna be influenced by other people. But you have to be a man of your conviction. So even if he made the wrong decision to fire a guy after nine games would be an admission that you're a complete lunatic. I agree with that. I would. The only thing I took from it is he's not getting fired during the course of the year. But at the end of the season, though he came out and said he's gonna be the coach in 2020. I know what he said. But what I'm saying is I believe he's gonna stick and be the coach for the rest of the year. But I don't know beyond the end of the year. I believe Johnson, but either way, I and I tend to believe him too. But that's why I like doing it because you could still change your mind. All you're doing is giving the guy a public vote of confidence. You guys can yell and scream and do what you want. He's our coach. You could fly planes over the West. He's the coach. That's good. That's good for the quarterback. That's good for the team. That's good for the team. And guess what? If they don't win another game and they lose the next seven games by 30 points, he'll get fired. No, I don't think he will. I'm not gonna tell you why because he put so much trust in this guy. This guy has reshaped the front office of the Jets including the GM and the president of the team.  But we could have had the same conversation with no, he's not gonna fire McAgnin. He just had McAgnin run his draft and then use a hundred million dollars of free agency. Right. I just think he blows with the wind, man. I really do. And Woody was the same way. Well, they didn't hire Doug Morone. Why? Because Minish Mehta wrote a scathing article at Doug Morone. He went from being the candidate to not even getting hired. This is an organization that does sometimes fly by the seat of their pants. Maybe not what the fans say, but certain motivating factors. If the right article is written, if somebody sophisticated enough gets in their ear, whether it's Casserly or Wolf who were hired to get in his ear, whether it's Peyton Manning, the place is a phone call. I don't think there's a lot of conviction there. I think Chris Johnson and Woody Johnson both could be moved. It's just the right person to move them. So I agree with you. I don't think he's going anywhere during the course of the season, but at the end of the year, if they lose out, if the right person calls Chris Johnson and says, you got a buffoon for a coach, man, you got to do something. If he trusts that person, then he's going to be gone.


Dear student, today we will going to learn the alternative method of movement generating functions. So last time we have developed the movement generating function. Now this slide is the alternative method of movement generating function. Alternative method is here we will use the standard normal variate. So y which is tends to normal distribution with mean zero and variant identity. So we have the probability distribution function of multivariate normal distribution is this. We know that this is the probability density function of the multivariate normal. Since sigma inverse equals to a, sigma inverse equals to a is a positive definite symmetric metric. This is the property of the positive definite symmetric metric. There exists a non-singular matrix C where C is the matrix of known values. So the C transpose AC which is equals to identity metric and C A we replaced with sigma inverse. C which is equals to identity. Sigma inverse value we know the sigma value of the sigma inverse. C we have taken on the side of equality. This is the C determinant. C prime inverse into C inverse. We have taken C prime into C inverse. This is called the equation number one. So let the y equals to C inverse x minus mu. This transformation we did in previous slides. So find the value of x where x which is equals to C y plus mu. Now why do we need x because we have x minus mu sigma inverse x. Here we have to enter its value. So using the standard normal variate with mean vector 0 and variance covariance metric sigma now we will get the probability density function which is equals to this one. Now we are finding the movement generating function of y as follows. A y because I have let y so y as follows. This is the by definition of the movement generating function m of y t which is equals to expected value of exponential of t prime y. Here the expected value exponential t prime y. Now we have written this in the sum up. So i varies 1 to p t i because we showed this in the i th variable because this term i varies 1 to p t i y i. So we know that the sum of this product terms then we have lambda. We have taken total lambda which is equals to i varies 1 to p. This is the product of expected value of exponential of t i y i. Since each component of y is distributed as the standard normal variate. We have y that every component is following the standard normal variate which is independent of each so movement generating function of y which is equal to pi i varies 1 to p capital pi i varies 1 to p expected value of exponential t i y i. So further exponential we have to write expected value as you know that the expected value of any random variable of x which is equals to sum x into its probability. This is the univariate case. So pi as it is expected value we have to continue this is the discrete for discrete and for continuous minus infinity to infinity exponential unit into its probability density function.  Further its simplification simplification how this factor you have constant constant we have to buy from integral and then expected value of t i y i and remaining part as it is. So further we have further simplification exponential now we have to see how we have opened its exponential here you have to see two exponentials when multiplied they come in addition form. So minus 1 by 2 first factor second factor we have written in first minus minus common minus 1 by 2 y i square this factor you have then minus because here you do not have 2 so twice time of t i y i just we have simplified it two exponential we have two exponential and multiplied so it will go in addition. Simplifying next in this we have simplified it i varies 1 to p this is the population pi or capital pi 1 over 2 pi under root limit minus infinity to infinity exponential now here we have done that ti square add and subtract here for complete whole square we have done ti square add and subtract here further now see this if I open this a square minus b square i.e. a square plus b square minus 2 a b so a square y i square ti plus ti square and minus 2 a b this one you have time ok we have just simplified it now again put the y i minus ti which is equals to w i that implies Y i variable w i variable so derivative here d y i which is equals to d w i now put this value this is the moment generating function i varies 1 to p 1 over 2 pi lambda e ti square integral minus infinity to infinity exponential minus 1 by 2 so this is equals to the w i and d w i d y i which is equals to d w i just put in here now for we know that this factor previous we have done this factor which is equals to 2 pi square root now its value i.e. this factor which is equals to 2 pi square root put the value of 2 pi square root 2 pi square root value we have entered the moment generating function of this this cancel out open now moment generating function of y which is equals to pi i varies 1 to p exponential raise to the power ti square over 2 now further how we have opened it you have written this product term in this term sum i varies 1 to p ti square by 2 and further how we can write it moment generating function of t exponential of t prime t by 2 so the moment generating function of x which is equals to expected value of this is by definition expected value of exponential t prime x which is equal to expected value of exponential t prime x which is equal to value of exponential t prime x. So, multiply these values expected value as it is t prime C y multiplied then t prime mu multiplied now this is the constant term expectation Now this is the constant further we have, we are writing it as T'C, now you know how we wrote it in transpose, we have written it as C'T transpose, so what will happen here, you see what will happen, this is the T' when we have opened the transpose, then C' and this prime, so we have written this factor further here, so this value as it is and this is which is equals to the moment generating of M of Y C'T, what will happen, this factor C'T, so further we are writing it as moment generating M of YT which is equals to exponential of T'T2, what have we done here, M of Y C'T, now M of Y C'T whose cake is this, exponential of 1 by 2 T'T whole prime this value and C'T, hence the M of X T exponential of T' mu as it is minus this factor's value we have entered, exponential of 1 by 2 C'T' into C'T, further we are multiplying it, we have constant M, constant M is exponential 1 by 2 T' now how we will write it, I have told you that T'T and what we have here is C'T and we know that this T, C' which is equals to sigma variance covariance, so enter this value, C, C' value entered and finally the moment generating function of X which is equals to exponential of T' mu and the T' sigma T, same result our moment generating function which we have already found is that it is also in the alternative method but in alternative methods we have mathematics which becomes a little simpler, there is no effect or difference in the results but we have mathematics which becomes simpler, now what is the difference we have here, T' coefficient which is equals to mu and T' coefficient which is equals to sigma square, so we have found the moment generating function with the alternative method.


Niku says, hi, I have an education tenant and have around 600 teams classes created for language courses. I would like to reuse those 600 teams classes by cleaning up existing data like student data, one note, SharePoint, etc. It should be as good as newly created teams class after cleanup. Is there any way to achieve this? That's interesting too, having so many of these teams, you want to be able to reuse those. My concern is that scrubbing all that data, and I don't know where Niku is based and with all of the PII concerns, any kind of personal information, anything that would just cause problems if it got left behind, if you missed that. My first thought of this, and I don't know, and I'd love your thoughts, my first thought is that, well, for each of these, you could go and use that existing team as a template to create a new one and it will automatically create that without all that data. So it will adhere to the template there. The other side of that is you could build a provisioning process if that's the structure that you want. Build that so that it has all the components that you need, has all the shared resources that you need, but then it's a new fresh site every time. I was thinking template too. That was my thought. Go ahead. Interesting scenario. The first thing that came to mind for me are all of those team conversations that may have happened between other students and you can't scrub that. We can't reset a conversation, so you're going to have that carry forward, which is dangerous. In the EDU space, you will have a provisioning engine available to you called School Data Sync or STS, and that'll talk to your student information system or your SRS. And that can do a lot of this provisioning for you, but I imagine the challenge in this situation is posting those resources or those assignments or those other class assets to those different 600 teams. And I wonder if there's maybe an easier way to link to it. Maybe you centralize some of those assets into another team or another SharePoint site. Assuming they're safe to be accessed by all of those different students, but 600 plus 600 teams plus all of the students that might be in there. Like we're getting into scale and this is where the EDU stuff is a bit different than your traditional Microsoft 365. Unfortunately, I don't think you're going to be able to repurpose those teams teams. I think you can potentially repurpose or find a more optimal way of sharing those assets that are required for. But unfortunately, the end of term or start of term, there's always going to be some type of maintenance required. This is a classic. You think of it for like the citizen development scenario and the governance problem around that is that, you know, like this person has gone and created 600 different teams around there, and it fit the purpose. But going to the point that both Sherry and Norm have made, you know, architecturally, they didn't start down that path with the idea that it was going to grow to this and then what I'm going to do after and reusing them. So it wasn't built in a way to optimize for that. So I think you need to take a pause here. I think, you know, create templates, create some automation around the provisioning of the new sites, centralize those shared resources that need to be there. So I think that you need to go back and look at this is just that again, like a if I go and create a flow or I create a simple power app that I'm just using. And then somebody like my CEO says, I love that solution, Christian. I want everybody in the company to be able to use it. I can't just take what I built and it just be usable by everybody. You need to think about what are the right ways to scale this? How should we architect this so that it's going to be performant? I know that's a made up word that Microsoft made, but it's going to perform well. It'll be scalable for this deed. And then I can as I go and provision, get a new semester, you can automate, say, hey, create 600 new sites that are based on this template for each of these things. So you can automate a lot of that, but it takes planning and setup. Yeah. Yeah. And the other question to the people that were in those classes, are they still needing that information themselves or they no longer have access to it? That's one of the problems with wiping it and to the point that Norma is like, you're not, you can't wipe out the conversations, the chats and all that. They still have their local record. If they're still a student, then it still exists. Half of that exists. That's a great point, Sherry. Most have to, my experience in education, most have to keep on the way that class looked at the end of the term for the career of the student. I know I kept all of my term papers and everything to the point where my brother actually stole them and returned them into the same teachers a couple years later and they didn't even notice. I'm like, okay, apparently my parent, my paper made an impression. It worked out for your brother. Times have changed me to you. They do a lot of like document scanning to look for plagiarism and whatnot. I will say about this scenario is that it represents an incredible opportunity for companies. We always talk about provisioning as you talk about provisioning all the time in IT.  Well, that's a shell. In this case, the opportunity is provisioning the content and that's the real value of these class templates, right? It's like the classroom materials are there and you don't get that of any of the Microsoft out of the box though. I think it's interesting anyway. That's fascinating.


Hey guys, it's Nate A.K., the Foot Accountant. Welcome back to the channel. Team of the Season is finally here. We've been waiting for this Friday. One of the biggest Fridays on FIFA 23 of the entire year. We've been waiting on this for a while, and especially now we get to open all of our saved up packs and player picks that we have been stacking up now for the greater part of at least a week. Today is finally the day where you get to open some of those. So we're going to talk about all the craziness today with Team of the Season. What's going to be in packs? What SBC's objectives and other content will be getting? And also, Foot Champ starts later today? Yeah, it does. We're going to take a look at that. If you're waking up today like, Nate, why can't I play Foot Champs? We'll look at that in today's video. EA have a different schedule, new rewards, and of course all of the craziness that's going on with this market right now after yesterday's unexpected release of the TOTS season swaps. Nobody saw that coming, but as I'm going to say in this video a little bit later, I will gladly lose some coins if it means the content is insane. That is exactly what happened yesterday, but there's a lot more to talk about today. So if you're excited for TOTS, drop a thumbs up on the video and of course subscribe if you are new. Let's start by talking about the madness of yesterday and look over this TOTS season swaps. We did a video on this yesterday, but I want to quickly cover it because I made some progress already. And we've seen kind of the market react to this and we've seen how this has dropped on the game. And even as we look into the objectives, we see how we're going to be able to get more, I guess, of these things done today on this game. There's not an SBC that's dropping today. The TOTS swaps challenge one for XP drops actually tomorrow on the 29th. So there's no new SBC today that we'll be able to do to get XP, which is so interesting that that's going to be the case. But this is what EA dropped yesterday out of nowhere. We did not expect the TOTS swaps. We did not expect it to be as a part of the season. Insane rewards, insane packs and players. It's an all around W and it caused a lot of panic yesterday. Now the one thing I want to show you guys is these are the only objectives that we have right now. EA have changed up how we get XP. You don't get XP anymore for just playing the game or completing those random objectives. It's all about getting the daily objective done and then these community TOTS season swaps, which after this is over, we're going to have another one next week called Premier League TOTS season swaps, right? And of course, EA also showed us that there are going to be a couple other ones that we'll be able to complete to get more XP, right? It's all about building up the XP instead of the tokens. Silver stars, a TOTS Cup objective and an E-Figgs TOTS player objective are all going to be a part of this community TOTS season swaps kind of like block for this next week, right? Seven days from now, we will see this SBC or this objective expire and a new one will be coming into this game. But basically it takes you through here on the days. Every single day, the April 29th, there's going to be an SBC on the 30th, an SBC. May 1st and 2nd, there's going to be two different SBCs that are dropped that give us the XP that kind of move us along to get to the highest level possible. And then next week, we'll do it all over again with new objectives. So that's what's different. That is what's changing. But the rewards and everything in there is so great that it caused so much panic on the market yesterday. And we're going to talk about this market panic. I know some of you guys losing coins. Hey, I'm right there with you, right? I'm not even selling a lot of the cards that I'm losing coins on right now though, because I still firmly believe that the market today is going to have some bounce backs. But yes, it does suck when you bought an Mbappe for 340 to go look at his price on the market and see him down 20,000 to 30,000 coins. But hey, again, I will gladly lose coins when it is great content and great stuff that EA is putting in this game that is making me lose the coins rather than other ways to lose coins, right? Like if I made a bad trade or whatever, nobody expected you and me both, none of us expected to see the swaps like that yesterday. And that's the sole reason why the market is down even further is because that content is just nuts. But today flips the switch because everybody starts opening packs because today is team of the season Friday. And with that being said, I want to start talking about TOTS because these are the players we're expecting today. This is the full TOTS community team. Minus one player, Declan Rice is also included. If you don't see him in here, don't worry. He's supposed to be as a part of community TOTS as well. These are predicted stats. We're hoping that the stat boosts on these guys are going to be pretty good, right? We've got the Sanchez, the Silva, Gabriel Jesus. We've looked over a lot of these leaks guys, but it's nice to see it all here in one team. Ito, Morata, Ben Sabay and Carter Vickers are all new names that were not leaked before that are now leaked. This is a really, really good team, especially if they do give some nice boosts and some skill move and some weak foot upgrades. We expect a lot. There's high expectations for today. If EA don't deliver, there is going to be some disappointment. Now, speaking of that disappointment, EA have actually already messed up on this game and one heir to visit TOTS and one community TOTS card have already been somehow packables for a very short time. It's not happening anymore, but some people are packing these cards yesterday and look at the state of this Alvaro Morata card. He had an 87 rated card earlier on this year during the World Cup promo that was 87 rated and he's only getting a plus one for his community team this season. That does not bode well for the rest of the team today. That does not make me excited for some really high rated cards. If EA are going to be giving those types of boosts out for this card that has been in the game since, literally, I mean, actually, that's like October since this card was in the game, maybe November, right? That's not good. I know that Morata is probably gonna be on the lower tier of the team this season, really, anyway, but especially from my perspective, I was hoping for more. So maybe those stats were wrong, but since that card was already showing in the game, that's a screenshot from FIFA, like that's kind of legit. So we just be careful with how higher expectations are for these cards today because we expect big things from EA, but seeing this card already dropped in the game, that does not look that good for an upgrade over his latest special card for a really low rated card, man, EA, please boost these cards up a ton today. Now, what else are we expecting today on this game? Well, we do have a few more leaks for the Community Tots kind of moments players, and there's a few in here. We've got Arajo, of course, we've got Joellenton. We expect Joellenton to be our objective player today. That is one of the two objective players that is leaked. They usually drop one from the main team on the Friday. We've got Paulinia from Fulham. We've got Metoma, of course, and Alan St. Maximon was also leaked as a player who's gonna get a team of the season moments card. I'm not sure what this is like for. I'm guessing these moments cards are just cards that EA is kind of adding into the moments category here of this team in the season community to just bring some hype and put more cards in packs. We believe that half of these guys are gonna be packs, but we do not know. So very interested to see how the Tots moments get worked out on this game today. But as you will see here, Footshare have said that Delofeu is a flashback, and if you rewind things back to last year in FIFA 22, the flashback SBCs during team of the season were always dropped on the promo Friday. It was almost like clockwork, right? We had a flashback SBC on day one of the brand new promo, and then we went throughout the rest of the promo, and then next Friday for the next league, we had another flashback. Remember Deli Ali, remember Isco. Those are some of the flashback SBCs that we had. Is that going to be the same trend as this year? Potentially. We think Metoma is a potential for a leaked SBC as well. That was a leak that we saw earlier on. Don't know if he's going to be an SBC today or not, but I think Delofeu actually has a decent shot. That's a big question mark today. We're not sure who our SBC player is gonna be, but we are expecting our objective player to be Joe Wellington. Now, Eredivisitots is also dropping on the game today for my Dutch fans out there, also just fans of usable, linkable cards that have never been super usable before. If you go into the moments section inside of this game, EA is actually telling us who is in Eredivisitots. If you take a look at the player names that are kind of attributed to these different moments objectives, Javi Simons, you've got Kochu, you've got Mohamed Kudus from IX, you've got Gir Truda, you've got Burgwein, you've got Todic, you've got the Pavlitus who was the card that was actually showing up in the game yesterday, the Striker. You've also got Veerman, and that's it. That's the eight players that are in Eredivisitots and that matches up with the leaks. So EA have basically just shown us the whole entire Eredivisitots team in game already, which is kind of crazy that they have done that. Now you're like, Nate, only eight cards, is that for real? Well, you saw some of the other players that were posted on Tots moments, Luke DeYoung, Bijlo and Hanco, right? So I'm not entirely sure how many Eredivisitots cards are going to be in packs, how many of them are going to be moments cards, how many of them are going to be Eredivisitots, like actual team of the season cards, but those are the players that we're expecting to see in packs today. It's kind of crazy how that's kind of already confirmed in the game in that moment section, but those are all the players that we're expecting in packs today. I think EA is going to drop them all. We'll have to see if there's any surprises with that, if they save any players for later on, if they save any players for a mini-release, don't think that's going to be the case. But with team of the season being in packs today, one thing we really have to watch out for is the store. And I can't actually get into the store right now because I have cards. I have player picks and I have some drafts open so I can't go into the back way to the store, but the packs in the store today are going to be very, very interesting to watch. There's going to be a lot of pack supply from saved up packs, but also from the lightning rounds, right? And I want to kind of set a precedence for you guys and give you a number to look out for today because from the 100K pack SPC and 100K pack in the store, not an SPC. Last year, there was a 15% chance of a team of the season player last year for a community team of the season from a 100,000 coin pack, 15% chance, not split up by community or air to visit 15% chance in general. So keep that in mind today, 15% 100K pack will see what the odds are this year in this game. But the real supply that's going to hit the market today is going to come in the form of saved up packs. You and me both, I mean a lot of us. I'm basically sure just about everybody on this game, unless you haven't been playing FIFA for a while, which may be the case, a lot of people are going to come back two feet for today because team of the season brings the hype, but so many saved up packs are going to be open today. So what I would tell you guys is if there's any cards that you really want to keep an eye on, especially on the middle to lower tier, some of the most popular cards that are going to be dropped in this game today, as tots, they are going to get supplied like crazy in the first 15 to 20 to 30 minutes. It's going to be one of those promos where we see a ton of supplier right away. And then after that, after people open their packs, they realize these cards on the market are getting supplied like crazy. They'll want to go out and buy some of them to play Week in League. You will most likely see some of those prices, not all of them, but some of them start really low in the first 30 minutes, maybe even less than that, but then go up a lot. Afterwards, last year, tots Fred went from like 520,000 coins, 540, all the way to 640K. I remember like Jury and Timber was really low, even some of the really cheap cards, like even some of the air to busy cards today, like the Gear Truda, like there's a lot of hype for this guy getting a tots item today.  It's probably going to be pretty packable. He will be Dutch, link to CokeChu who will be in the team as well. So I think there's a lot of potential for this Gear Truda today. He might be very, very hyped, kind of like Timber was last year. Watch out for that card and watch out for all the community tots cards and potentially moments if there's any of those in packs today. In the first hour, if you have coins, there will be really great fluctuations with these guys and then also into Saturday as well. We're going to be watching these team of season cards a lot because there's so many people that are going to want to play with team of season cards today on this game. So that's hype part number one. Watch the tots cards are going to be great for fluctuation trade with. And if you want to buy one for a couple of games a week in league, make sure you look in that first hour. Now you might be like, Nate, are people actually going to go and buy cards to play week in league with like right away? Cause footshames doesn't actually start until two hours after content. Yes, last year the exact same scenario happened and I believe it will be just about the same. You'll probably see prices go up a little bit further once week in league actually starts, but that is the new schedule guys. It's a confirmed on EA's website, confirmed by the timers on the game. No footshames until two hours after the content drop today. And then we'll be able to play. And the reason behind that is we can actually pack the community and the heir to busy tots cards in rewards starting literally today after footshames opens on this game. Now, rest of the market, what's going to happen, right? We've invested a lot. Some of you guys have, maybe you haven't, but a lot of these out of pack specials should start to go back up a little bit in the same sort of demand type situation, right? Like I bought a Salah yesterday at 3.35 in all of the panic and yes, his price has gone back up a little bit. I bought a rule breakers Ronaldo at like 2.42. I believe he's like 2.80 right now. What is he right now? Is he 2.80? I might list this up and take the cash. I'm trying to do some more quick flips. He's 2.60. There's two of them. I'm gonna list that 2.80 though. You know, there's still potential for quick flips on this market today. And today again, like I said, people open their packs. They're gonna get coins. They're gonna go out, buy cards to the team to try cards out to play. And we can like write once those people open packs, it will do good things for this market. So watch a market rise on some cards, not everywhere, but your most popular rare meta. That's what is going to go up first. But there still will be cards that maybe drop today for a bit. If they release a really insane Joellenton in objectives, maybe your Bruno Gamerash foot birthday actually has a bit of a drop off in price. If that is the case and if maybe the Bruno or the Joellenton in today in objectives looks cracked and it's very easy to get. This guy might have some panic selling and then he could go up later on. That's the sort of stuff you could watch out for today. I'm not saying everything is just gonna straight up balloon in price today. I'm saying some of those cards will go up, but not everything will. It's just the changing of the seasons basically on this market where there's gonna be a lot more people buying. Nobody has been buying over the past week because they're waiting for team of the season. That all changes today. Now, other SBCs and other content to watch out for today is the refresh of the 90 plus team of the year foot birthday and prime icon pack. Yes, and just like we saw last week on Saturday, we're gonna be able to do this SBC two times I believe today, which is crazy for the demand of fodder. And as we take a look at fodder, let's kind of make sense about what's gonna happen with this stuff today. If you still have 83s, 84s, 85s, I would look to sell those because the only demand they're gonna have is before 6 p.m. content today. Maybe some people stacking some last minute packs, but after content today, these cards are going to get hit pretty bad in price.  They're gonna go really, really low because they're gonna get supplied so much from all the tradable packs. But on the other side of things, there's gonna be a lot of supply for the high rated fodder, but not as much as, you know, of course it's harder to pack an 88 than 83. There will be supply for high rated fodder, but there will also be a lot of demand as people open their packs. Maybe they don't like the SBC that has dropped. Maybe they wanna go out and do that 90 plus team of the year foot birthday or prime icon SBC. And again, guys, these prices that we have right now on these cards, 56, 57K for 91s earlier yesterday, that was a really low point after marquee matchups. That was a great investment opportunity there. 88s and above I think are good buys if you can get them at 25K for the 88s. They're back up a little bit. Try to get on some bids today or maybe snipe during all the supply. I'm not saying go crazy because there's gonna be a lot of supply. Again, today it's all about the supply. It's gonna be so many packs opened, but I do believe there'll be a lot of people going and completing this icon SBC. So like we talked about a bit in yesterday's video, watch the higher rated fodder. I think it could go up today after content, but of course that's because this SBC will be refreshing. So keep a very, very close eye on that. And of course, make sure today, before content, if you do wanna get any of these other SBCs done, I'd like to get another 85 plus player pick if I have the fodder in the club to do it, or maybe an 83 plus upgrade. I could stack a few more of those. If fodder prices get really low right before content today, maybe you go out and you stack a couple last few packs that you might be able to save up to give yourself a better chance at packing some team of these season cards today. Now, one last thing I wanna talk about is we didn't look at it in the video yesterday because it wasn't updated actually, but now it is. The rewards inside of footchamps are updated. And I wanna talk about this really quickly because actually for a guy like me, I'm usually getting 11 wins. I know there's an extra objective this weekend to get some extra packs. I think I'm gonna be trying to press my hardest and trying my best to get the 14 wins because rank four, you get two player picks for community tots, one of three, three, one of three, 84 pluses, but you also get the community tots three player pack unshraidable. And then of course, as you go above that rank three, two and one, the community tots player pack is tradable, right? You see right there, it does not say unshraidable. So that's kind of the rewards designation there. You gotta get rank three or above to get a tradable tots pack, which is definitely not easy. Guys, it's gonna be the sweatiest weekend league of the year, but the best part is this weekend league does not end until Wednesday, right? You have a lot of time, Wednesday morning and the early morning hours, usually on Monday when weekend begins, it's a 48 hour extension. So it starts late today, but it also goes on longer. So it's gonna be a weekend full of sweat, get your best tactics ready and prepare to have some fun because everybody's gonna be going all out for the best possible rewards that they can get. And if you're grinding objectives like Nate, how can I progress through this, playing the 15 games, winning the eight games, right? Those are all things you'll be able to get XP from to move yourself on in the season progress today. Like EA said, like we said actually in yesterday's video, talking about this community season swaps, EA is really gonna control how we get XP over this next 40 day period because that's how they're gonna control how fast we work through the season, right? That's how they're gonna be able to slow us down because we can't get as much XP from just playing the game right now. You're not getting XP for doing that. You're only getting the XP from the objectives and from the rewards in the objectives as well. So that's kind of the different slash tough part about all of this that is a change as a swaps program compared to a normal swaps program. But the one that we have right now is just different and it's not that bad. It's just different, right? With the absolutely insane rewards. So if you bought players for your team, I do expect prices to go back up tonight. If you wanna get some coins, I took a couple losses yesterday just because I wanted to get some coins so that I could trade with some Tod's cards today in the early part of their time being in packs just because it's gonna be an insane, insane time to trade today. One thing I'd also say is watch out for like Team of the Weeks, like maybe like especially Kamavinga and just watch out on the market today that is the Aeridivisi links, maybe the Dutch links and stuff like that. That's where I'd be maybe taking a little bit of extra look today. Team of the Weeks are not gonna get supplied as much as we're not in Team of the Weeks packs, but like that Kamavinga card with the Real Madrid links, we have a Rodrigo coming out today. There's gonna be a lot of hype for that guy right there and a lot of people are gonna wanna try that card out. So watch your Real Madrid links today. I think this Benzema was just really, really low. That could be a card that could be moving a lot and he's also really rare. So like, wow, 880K for this card when he was like a million yesterday is pretty crazy. But that's kind of how the market is right now. I know we're losing a lot of coins but guys, the switch flips today, packs are open, coins hit this market. I wouldn't be surprised that this live transfer number right here goes to like 12, it's already been 12. I wouldn't be surprised if we see like 13, maybe 14, maybe even 15 million live transfers. It's gonna be a crazy, crazy day on FIFA today. So best of luck if you're opening packs. I'm gonna open about 50% of my packs. Other ones I'm gonna save for the League specific tots and probably some of the Premier League team this season is coming next week as well. But enjoy opening packs today. Have a blast. We'll be live streaming it all on Twitch. Link down below in the description. It's gonna be an amazing day on FIFA today. Happy Tots Friday, boys. If you liked the video, drop a thumbs up on it. Comment down below if you have any questions and subscribe if you're new. I'll see you in the stream today. It's been Nathan Ford account. And catch you guys there. Peace out.


The acting federal control of works in a number of states, Shae E. Martens, has said that the second Niger bridge will be fully ready for use by the first quarter of 2024. However, Martens said the bridge would be officially inaugurated by December 2022. He disclosed these over the weekend while receiving members of the Council for Regulation of Engineering in Nigeria, Corin, at the bridge site. The controller said that the project's first phase had been substantially completed, adding that what is left is the final asphalt surfacing on the Asaba-bound carriageway lane with that of the Onitsha-bound carriageway entirely laid.