Welcome to TechSoup Talks. Today's webinar is Collaborate with Wikis. My name is Kamie Griffiths, and I'd like to welcome presenters who have agreed to help make this webinar possible. We've got three folks available. We've got David Beal, Beth Dettlinger, and Sarah Cove. I'd like to have each of them introduce themselves, and then I will take a quick poll. So David, I'd like you to please tell us a little bit about your work and a little bit about your nonprofit. Sorry about that. I had to mute and unmute all the phones, so we have a little technical difficulty. Hold on one second. David Beal Okay, go ahead. David Beal Alright, sorry about that. Again, my name is David Beal. I'm the Executive Director of SF Revival and the Co-Founder of SFHomeless.net which is a Wiki based in San Francisco hosting Homeless Resources. We have lots of users in the community who are social workers, nonprofits, government who use our Wiki to help serve their clients and get all sorts of information on hundreds of Homeless Service Providers in San Francisco. Kami Great, thank you David. And Beth, can you introduce yourself please? Sorry, we can't hear you. Can you try that again? Beth Do you hear me now? Kami Yes, perfect. Sorry about that. Go ahead. Beth That's okay. My name is Beth Dettlinger, and I'm a Library Development Consultant at the Alliance Library System in East Peoria, Illinois. And I'm very interested in Web 2.0 technology and the use of these tools to support instruction. So I'm very happy to be having this opportunity to talk a little bit about our Wiki which is called Technology Training Wheel. Thank you. Kami Great, thanks Beth. And Sarah Cove, can you please introduce yourself? Sarah Cove Hi, can you hear me? Kami Yes. Sarah Cove Okay, great. I'm Sarah from Wiki Spaces. We are a Wiki hosting company that serves education, nonprofits, and businesses. And I am Marketing Manager at Wiki Spaces which means that I spend a lot of time in contact with the Wiki Spaces community and trying to help people build simpler, more useful wikis for their organizations. So I'm here and set it to help out. Kami Fantastic. So thank you all for presenting today. And I also want to give a little shout out to my co-worker Becky Weekend who is answering questions about ReadyTalk and TechSoup, and also Sarah Manley who is from Wiki. She is also answering any specific Wiki questions that you have while the presentation is going on. And before we get started with the agenda, I'd like to take a quick poll. If you all would take a second to read through this and select the one that is most applicable to you, I think you are only able to click on one. So how are you currently using wikis? I'm not sure what a wiki is. I only read Wikipedia. I contribute to other people's wikis. I am considering using one. We have one. I don't know how it works. I created one but it's not active. We have one and use it every day. So I'm going to give you guys a few more seconds to submit. I see there's about 50 more people to submit. This is kind of fun. All right, so I'm going to skip to results and look. I'm considering using one, nearly half of the group. So thank you all for submitting that. It's nice for us to see who is in the audience and where people are at. We've got a lot of a range of folks out there. So thanks again for attending. So here is the agenda. We are going to talk quickly about what a wiki is, how they are being used, some of the different tools available, what you need to go through to create and maintain a wiki, talk about training, and then share some resources with you. So the first question goes out to Sarah. Let's start by defining what a wiki is and what the benefits are, and how it differs from other online collaborative tools. Sure, so a wiki in very simple terms is a webpage with an edit button. So previously what would happen on the web is if you went to a webpage, you could read the content, but you couldn't actually add to it easily. You'd have to know HTML and CSS, or you'd have to have access to the website servers to add content. What a wiki did was it broke down this technical barrier and allowed anyone regardless of their technical background to edit and add content to the wiki. And a wiki is very simple to use. All you have to do is go to the wiki and go up to this edit button right up here. And when you click on it, the wiki is turned into something that looks very similar to a Word document. Here you can add text right here just by typing in text. You can format the text. You can add links, add images and files, add videos and other media onto your site and more. And as soon as you add what you said, you've typed it here.  So because of this, a wiki is a really great tool for collaboration. A lot of people can come to your wiki, they can edit pages, and they can help build content together with others. So imagine using it for planning a conference. You can all post different, the agenda of the conference, keynote speakers can type what they are going to be talking about, etc. You can also use a wiki to share best practices with colleagues from around the world. Another benefit to using a wiki is that it allows anyone to bring together resources from all over the world and compile them in a central place. So this would include images, files, and widgets. Now widgets are really pretty cool. And I definitely encourage you to check them out if you set up your own wiki. What a widget is, is it's a piece of code that allows you to take an application that's out there on the Internet such as YouTube or Flickr, and it then embed it directly into your wiki. So you would go to your wiki and you can actually watch the videos, you can hear podcasts, you can chat with others, you can scroll through documents, and more directly on your wiki. There are thousands, not hundreds of thousands of widgets out there on the Internet, and a wiki is a really great place to bring them all together in one place. So to recap, some of the benefits of using a wiki are that it's simple to publish to the web. You can easily edit, type, and save. You can bring together a lot of different people to collaborate on documents, events, etc. And you can bring together all these different resources and tools from across the Internet. These are sort of the main things that set it apart from other tools out there that are out there. You can store this information over time. So over time people can actually see this conference. All of this material is brought together through this collaborative process and the wiki will be there for people to refer to. So that's something a little bit about wikis to get you started. Great, thanks Sarah. Now we're going to move to David. David, can you tell us about your wiki and how it's being used? Can you hear me? Good. This first slide you can see the main page of SFHomeless.net. And like I said before, it's a wiki of homeless resources, serving the population of San Francisco. This is just the top of the page, but the page continues on for quite a bit, providing all sorts of general information for the community which I'll talk about later. In the next slide, I've also included a slide for LA's Homeless wiki, LAHomeless.org. You can see the style differences from San Francisco. They pretty much serve the same purpose however. In the next slide, SFHomeless.net was originally formed to store a large homeless service resource manual on the Internet. The manual came from the San Francisco Bar Association's Volunteer Legal Service Program Homeless Advocacy Project. It's a mouthful but they call it HAP, H-A-P, the HAP manual. The manual is a large binder with 600 pages, 700 agencies, and 45 chapters of categories of service. Before the wiki, people would just have to buy yearly editions of the HAP manual and make notes whenever there were changes to agencies or services. Looking at bullet number one there, converting the manual. We followed the same process in LA as we did for San Francisco. We took existing resource manuals and turned the agencies listed in the manuals, turned them into wiki pages, and then we took the services and assigned those as categories. And I'll talk more about categories later on. But any person with Internet access can search our wiki by agency or category and also use several helpful menus or templates and find services for whatever they're looking for. The next couple of bullets on this slide, even though the name of the wiki sounds like only the homeless are using it, we believe the wiki is actually being used mostly by caseworkers serving the homeless population in San Francisco. We get over 1,000 hits a day and those hits are much more popular during the weekday which leads us to think that professional people are using it. That plus the testimonies from caseworkers saying they use it all the time as their resource. When designing the main page, I decided to post information that I found from different major stakeholders and create community boxes. You can see on the slide the little green box there. That's one of the community agencies that participates the San Francisco homeless service provider network. And by creating all these different boxes on the main page, we would update those boxes with meeting dates and other news that people would be interested in. And that's a tangible sense of the community was formed just by the inclusion of all the major stakeholders in their news. That was something that was kind of unexpected from just having a manual to actually creating a sense of community by this website. And if you look in the next slide here, this is still on the main page of SFHomeless.net. Each of these colored boxes represents a different major stakeholder. So each of these boxes has meeting information and links to their main webpage or news. And as I mentioned in the introduction, we have a large variety of stakeholders using the Wiki, nonprofits, social workers, government employees, and members of the public just trying to learn about homeless resources. And the last slide for category, I just want to quickly go over this very fast because it's something very important about the power of Wiki. And it's also something that people may not grasp by the way. Whenever I do my trainings, I like to use an example from Wikipedia. I think a lot of people have used Wikipedia. And if you ever look at the bottom of Wikipedia, they always have different categories that they use to associate that. And the example I use in my training is the Wizard of Oz. If you ever look at the Wizard of Oz on Wikipedia and you look down at the bottom of the page, you'll see the category that is a 1939 film. It's a film set in Kansas. It's a Judy Garland film. But if you click on the category 1939 film, you get to see a list of all the other movies made in that year and not just the Wizard of Oz. So those different film pages would have their own unique set of categories that include 1939 film, but not necessarily film set in Kansas. So bringing that back to SFMOS.net, when we create a page for each agency providing any kind of service for the homeless, we then look at what kind of service that agency provides and then add that service as a category to their agency page such as dental services or food or veterans or housing. So when someone is looking for a service, they can click on that category and see all the agencies that provide that service. And so when new agencies are discovered or when established agencies cut their services or close, the Wiki then can reflect the change the second someone takes the time to update it. And that's all I have for that. Excellent. Thanks, David. Now I'd like to shoot this question over to Beth. Can you tell us about Technology Training Wheels? Yes. We created Technology Training Wheels which is our Wiki and we also call it TTW to meet the needs of our library system. And I know there are people attending the session from all over the country, so I just wanted to give a little information first about the Alliance Library System. ALS is an East Peoria and is one of nine regional library systems in the state of Illinois. We provide services for over 250 libraries of all types. And you'll notice in the map it is a very large area. We cover parts of 31 counties over 14,000 square miles. The majority of our membership is made up of public libraries. We have over 100 public libraries. And then we also have over 100 school libraries. But we also include special libraries and academic libraries to complete those multi-type categories. In 2008 we did a survey of our membership which identified technology as the number one training need of the system. So this led to the development of Technology Training Wheels. And you'll notice, let me see if I can do this. Yeah, here we go. I do have the address just right up here at the top of the page. So it's technologytrainingwheels.tvworks.com. And it's a web-based pathfinder that focuses on new technologies, things like social bookmarking sites, Twitter, blogs, wikis, those kinds of newer technologies. But we really focused on how these are applicable in libraries. And we modeled our technology training wheels after Learning 2.0. Learning 2.0 was created in 2006 as an exploration and discovery tool by Helen Blowers of the Public Library of Charlotte and Mecklenburg County where participants completed 23 things to learn about technology. She used Blogger to get the information out there. And Learning 2.0 is often referred to as 23 things because that was the key component of it. And it's been adapted by over 400 libraries since that time. But we chose to use wiki rather than a blog for a variety of different reasons. For one, the wiki is very easy to use. It didn't require any kind of work around that we felt that we needed to do with a blog. Blogs are very customizable, but we felt like we were having to do so much that we just wanted something that we could get out of the box and ready to go. Wiki seemed better suited for our goals of building that body of knowledge. We didn't want to do the play and discover like in 23 things and just have brief entries which is good for a blog. We wanted to have assistive exploration that was heavy on content. And because of the collaborative nature of our project, we allow only the five members of the consulting team to create the modules. We like that wiki format. So it allowed us to collaborate, but we also had control over other people who wanted to add to that. We could block that off. We wanted technology training to be modular and internet accessible because we had problems with travel and staffing issues that many of our members face. We didn't want to have to come to the system. We wanted to be able to have them do this anywhere at any time. And we also needed to be able to design it to accommodate short time commitments. And with all those, as Sarah was talking about, all of the widgets that are available in a wiki, it just worked very well with that format. And finally, we needed to be able to accommodate easy edits. Blog posts are traditionally, the edit kit is that you don't edit the posts once they are placed. So we needed to be able to update and add to the modules as information changes so that wiki format worked very well for us and was very conducive to this style. So in January of 2009, we launched technology training wheels, our wiki, and since then we've added a new module every month. So we have about 16 modules that are now available. Fantastic. Thanks for giving us an overview. And I've checked out their site and it's really great. So much really great information for technology training. I want to turn this over to Sarah. We've heard from David his wiki is on wikia and best, which is using PB Works. So can you tell us about wiki spaces and give an overview of the different tools available? Sure. But first I want to say that if you all are looking at wikis and you'll see from this presentation, there are a lot of wiki companies out there and some of them might suit your needs better than others. So I encourage you to test out a few before settling on one. In terms of wiki spaces, our wiki is designed with those who have little or no technical experience in mind. We try to make it as simple as possible so that people can spend more time actually doing their work in less time trying to figure out and use a tool. We also work to provide excellent customer support for our users. We're available if you have any questions. And we tend to respond to emails within 24 hours or less. Again this is so that you can spend less time struggling with a tool and more time actually getting work done. So we're available for that. The other thing that sets us apart from some wiki companies is our private label service organizations. With a private label, you get a completely separate wiki environment for your nonprofit in which you can create an unlimited number of users and wikis for all your different working groups.  You can do that. You can also have a wiki for the headquarters where they share information. Then you can also have best practices wikis where everyone collaborates and learns from one another. And then all of these wikis would be on your own controlled site and you would be able to administer them centrally. So if you want to learn more information about that service, you can visit the link on this page. In terms of features, wiki has a wiki-wiki editor. This is the editor that allows you to, when you edit a page, the wiki appears like a Word document. We also allow you to customize your site and we allow for easy wiki management so you can easily seek pages and add members, remove members, etc. Finally, I wanted to mention the wiki space's TechSoup discount. We offer a discount through TechSoup for nonprofit organizations. What we do is we give away a year subscription on our Plus plan which is usually $50 a year for free to anyone who signs up through TechSoup. I believe that there is a $10 administration fee but if you are interested you can sign up at the link on the page. So that is a little bit about wiki spaces for nonprofits. We've also created this chart and I apologize for the text being so small but you will be getting a copy of the PowerPoint after this and you can look into this further. But this is some of the more commonly used wikis that are out there and some of the prices and features. Up at the top of the slide you can see there is a link to some articles that have more information. There are quite a few options out there so try not to take it easy as you start to do your research. I want to now talk to David.  Thank you. Well, I will get to that. The number of hours depends on how many users and administrators are actually active on the site and like how many changes so it really varies. My own personal involvement is maybe 5 hours a week but everybody else's involvement in administering the site is probably about the same. But on the slide here that we are looking at right here, the main page again I wanted to bring people's attention to the ads that are on here. When I decided to pick wikiya as the hosting it was very important that there not be any cost involved because I wasn't sure how successful the wiki would be and I didn't have a lot of money. So they had a hosting where they would actually give you all the services for free and then run the little Google ads. So I don't have the cursor, the little green thing. But if you kind of look at the little rainbow, there you go, perfect. The arrow is now pointing at the little text ads. Those don't appear on every page just on some of the pages but that's how the wiki is actually being paid for. Going to the next slide here, there we go. Back in 2006 when I said that's at FOMOS.net I was looking at other wiki hosts. Again some were charging money and some weren't charging money. And it was a concern of mine that I had better build the wiki on a network where I can be sure all the effort by the people in the thousands of hours of input that possibly could be going into this weren't going to be deleted should the company go out of business. And so again Sarah was saying you have to do your research to make sure that if you do pick a host, don't pick the one with the best price or the one with the flashiest offer. You need to make sure that it's a reputable company because you are sort of putting your reputation out there saying, hey everybody if you contribute to this it's going to be around one year, two years, or five years from now. So that was some research that I did. That's also going there on the second bullet there is the host going to be around two years or five years from now. Another important consideration when you're picking a wiki host is the community services and wiki ownership. The actual content of the wiki is determined by something called a creative common license. I won't go into all the details about that, but there is an entire open source, open content philosophy.  At wikia, I believe that the ownership is kind of under a creative common license where nobody really owned it, but wikia is responsible for the site. And I personally didn't want to be the owner of the site for various reasons because ffamos.net is a public wiki and I'm trying to encourage the community to express an ownership. So if I get in there and I'm the owner saying do this, do that, delete that, then it could discourage people from the community ownership aspect. So let's see. The community services are also important because you might be familiar with in the news every now and then something comes up where somebody writes something on a Wikipedia page. They say that some famous person has some sort of alleged problem and then somebody comes on there and deletes it and then they say, oh, but it's true, but it's not true. That has the potential of coming up in a public wiki. We haven't had that problem really with ffamos.net but the problem exists. And so at our host, wikia, they have community managers. In fact, Sarah Manly, who is on the phone right now, is one of those managers. And they will take the ultimate responsibility and sort of helping to negotiate what is the best way to post information. And there is like I said, an entire philosophy behind what is open knowledge and open content. And it was important for us at ffamos.net that we sort of attach ourselves to that philosophy in order to give credibility to the site. And again, selfishly I wanted to sort of take away anything you're pointing at me. And let's see, on the next slide, the maintenance just really quickly. I just wanted to bring up some of the maintenance issues. There are three basic users on a wiki. The bureaucrat is usually one of the founders. It's somebody who can turn other users into administrators. An administrator is somebody who can revert pages back to a previous version in case of error or vandalism. An administrator can also block users or block IP addresses. And the basic user, that's kind of a misleading name because the basic user has a lot of power. In the wiki world, users can go in there, create pages, edit pages. They don't really delete pages, but they can delete content off of pages. And if you look at this slide, you'll see the history of a page. This is really important in understanding wiki is that when a page is changed, a page is not deleted. It's just a new version is created based on the recent changes. So this allows anyone to compare versions to each other or roll back a page to a previous configuration whether it's one edit ago or 20 edits ago. So you can actually say, hey, hopefully the print isn't too small. But if you wanted to see the change that I made on May 3rd to this particular page, you just sort of select the bullet and then compare it to whatever. And then by seeing compare the selected revision, you'll actually see that part of the page that was changed. That's a really great thing when you're doing either security or just tracking the history of a page. And the system keeps track of who made that change based on either your user ID when you're logged in, or an IP address if it's done anonymously. So whenever there's widespread vandalism, which again I said has never been a problem on sfamos.net, but if there ever was a problem, you could back out those changes like in a matter of seconds like it took the vandal like 20 minutes to like vandalize 50 pages, but then you could like back them all out in like 10 seconds based on their IP address which has been tracked system-wide. And that's it. Excellent. Thank you, David, for going over that. I know there's been quite a few questions in the chat specifically about this topic. So to quickly reiterate before going on to the next question, this shows you all the edits. You can see the current in the previous view, and you can undo it. You can leave messages for the person who submitted that. So if we don't have time to address all the questions related to this, know that we are already thinking about a next level webinar to go in deeper into kind of the administrative rights. On to Beth. Your wiki is different than David's since you don't allow others to contribute. You have five total contributors. So in a way you are using it like a website, can you tell us about the development process? Sure. And I do want to talk a little bit about why we chose PBWorx because I know David was talking about why he had chosen the wiki product that they had done. We had chosen PBWorx, and it used to be called PBWiki, was because of the educational slant of it. We do a lot of continuing education in our department. We do a lot of training, and this is technology training wheels, so we wanted to keep that educational feel to it. Also, it's free. PBWorx gives out, allows a very large capacity of free wikis out there, and there are no ads, which we also like. And it had been around as PBWiki before for a long time, I mean several years I had used it at my previous position which was over two years ago. So it had been around for a while. It's very easy to use, free no ads. That's why we had chosen PBWorx. And to talk a little bit about that developmental process, because of the collaborative nature of technology training wheels, we have those five consultant members who have, we've granted them all the administrative access. So someone had mentioned something about can you grant them administrative rights like you do on Facebook? Yes, it's very easy to do. It's pretty much the same thing. You just kind of click, click, and they have those rights. Whenever anybody requests rights, I get an email notice so I can go in and then see is this somebody that is just trying to find information about it, or is this somebody that I can identify from one of our member libraries or where that information is? And then I respond to that person individually. So it's nice to be able to get those monitoring. You'll notice that our technology training wheels were constantly updating it. And we had really, because the five consultants are the ones who are putting out that content, there's a reason for that. We wanted control of the content and we wanted consistency of the modules. And especially with we offer CTDU units which are continuing development units for our teachers and academics in the state of Illinois, or schools in the state of Illinois, and they have learning objectives. And there's this process that goes along with it. So we wanted a certain kind of a template for our modules to follow, and that's why it's closed to other people. We also like the idea of the Wiki versus a website. I know that was a question that somebody else had had because of that aspect of control. At some institutions getting permission to edit the website can be more difficult than obtaining top level government security clearance. In some places there's chains of commands that you have to go through, delays, training, and then if something changes during the process you might have to start all over again. So once you have your Wiki, what you can do is work with the person who is doing the website or while you're in the whole process so that the website controls are still with the webmaster and they don't have to worry about you wrecking havoc on their cascading style sheets, but you still have the ability to add, refine, and redesign your Wiki content in a very short timeframe. We started to work more collaboratively with our membership on the modules, but as of yet the Wiki is not more open, but as we continue to innovate and try new things like I mentioned it's only been around for a little over a year. We may for the sustainability open it up to other people, but we'll see as we get there. It might be more of a limited thing and not just somebody who requests to put that information. It might be just we're working with certain librarians to build content. Great, thank you Beth. Now this question goes to Sarah. What guidance would you give someone interested in starting to use a Wiki? So to begin there are a lot of different organizations out there, different types of organizations, and some things will work better for some than others. But just some general tips that might work in general is I'm trying to be saying that you should really start small. Begin with a small event or small project that you need to organize. Don't begin with the goal of we're going to now do everything in our organization on Wikis. Instead plan a concrete event or project such as an annual conference or a holiday party, and then use that event as a way to post information about the event on it. So if you're planning a conference, set up the registration, set up the lodging, set up the keynote speakers, all the information on your Wiki, and make the Wiki the central resource for that event. So it becomes a very concrete thing that people can go to. Another thing is to have a Wiki evangelizer in your organization. So you want to make sure that there's someone there who's going to manage the Wiki, who's going to monitor any of the content that's being added, and who's going to encourage people to actually use the Wiki. Another thing that I've found is I've looked at people using Wikis is it's important to let people make mistakes and to let them correct each other. So an advantage to a Wiki is that anything that is done on the Wiki can be undone. As David was saying, you can revert changes very easily on the Wiki. So if someone deletes all of the content of the page and then types something incorrect, you can go in and invert the page to a previous version, or you can actually go in and edit the content yourself. So if people know that they can actually go in and aren't afraid to make mistakes because they know that they can't actually destroy anything, then they're less timid to get involved. So that's one thing. Another thing is to make sure that as you begin to give people concrete tasks on the Wiki. So if a thing that they can easily do and complete, such as if you're planning the conference, you want everyone who's going to be a part of the conference to update their profile information on the Wiki. So have them go into their page, give them specific instructions about what they should do and what they should fill in. And once they are able to complete that, it's a more rewarding experience. I found that it's harder for people if you just say, here's our Wiki. Go ahead and jump in and begin working on it. People don't know where to begin. They don't know what they can do or what they should do on the Wiki. But if you have a concrete task, you can give them a sense of accomplishment and success when they first begin, and then they're more likely to come back. So those are some general tips for getting started with the Wiki. Thank you. And I know that our other two presenters have some things they'd like to add. So I'd like to start with David, if you have some things you'd like to add about what advice you'd give to Wiki newbies. Well, our particular founding of SFHomeless.net was really based upon necessity, necessity being the mother of invention. And we founded it three and a half years ago. And I think they were only just a handful of Wiki hosts even at that time. So it was very new to us. And we were thinking like we want to put this manual on the Internet that everyone is using. I'm sure there are situations like that all over the world where everybody is sort of dealing with these early additions of this voluminous thing that they have to deal with. And everyone has had to thought, oh, we should put this on the Internet.  How are the changes going to be done? And I really believe that Wiki is a really great technology for this generation because the more we thought about, okay, if we have a database, then we have to have a database programmer, and then there are going to be changes. And then there's that whole hierarchy of how do changes get made. And even in the homeless resource field, there are a lot of databases out there that are kind of using that format. And I just look at them and I think, okay, time to get on the Wiki bandwagon. So I think for newbies you have to start kind of thinking ahead and thinking don't feel that you're tied down to old technologies. You have to do the research. You have to sort of do the kind of like listen to people, attend webinars like this, read up on it, talk to people, and just jump right in. And it's tough at first. People have a learning curve. Whenever I go to training, you probably even online, there are people who have never heard of Wikipedia or used Wikipedia.  And I get on there. It's like the sixth most popular website in the world, and people love it. And once you expose yourself to the new technology, you may find that it's indispensable. It's going to be part of your life. Great. Thank you so much. And Beth, did you have anything you'd like to add? Yes, actually I'd like to add a little bit to that first point that Sarah had made about starting small. But even starting small, be sure that you're articulating the purpose and the goals in that development stage before you actually use it. Technology is a tool. And keeping that in mind, don't use technology for technology's sake, but have good ideas of what you want to use it for. And by starting small, we had started with technology training wheels, and we had gradually built the body of knowledge. You don't have to create Rome in a day. It can work over time and having that content and going back. And having a project manager when she was talking about evangelizing is also important. To have someone who is responsible for monitoring or initiating or innovating to keep that very active is also important. You don't want to languish in some kind of witty dead zone. You want to keep making it better to meet the needs of your audience. Fantastic. We have a large quantity of questions. So I'm going to launch right into questions. I'm going to send this one first to Sarah. And then if other presenters have anything to add, please let me know after she's done speaking. And lots of people wondering about security. And if Wikis are secure and HIPAA compliant? Yes. So probably the variety, most of the Wiki services you have out there will be secure. They are going to be following the Internet standards of the time. You'll be able to, if you have SSL, you'll be able to send the information securely to and from your computer to the servers. So I think a lot of Wiki companies right now do have very secure services. If you host your Wiki in-house, you can also host on your own server. So I think both hosted Wikis and in-house Wikis are secure. And if you have questions, you can always check with the specific Wiki company you're looking at and ask about their security options. Great. And other questions had to do with are there plugins that people can use on their sites that can drive them to the Wiki or to their Facebook? And I'm not sure who to send this out to. So maybe I'll just start with Beth. Is this something that you've used, any kind of plugins to drive people to different parts of your website or your Facebook page? We direct them to a lot of different pages. Is that what you mean? I guess I'm not clear of the question that you're asking. I think people are looking for, Sarah had mentioned earlier the widgets that you can bring in applications to do different things. And if there are some things similar that you can place like a badge on your website that can draw people to your Wiki. We use a lot of embedded videos. It's very easy to do. We use a lot of illustrations. We do a lot of PDF files that we link to that we've created, just lots of content. I'm surprised at how easy it is to drop them in. So the widgets are very easy to use in PBWorks. I've also done some things with, we have several different wikis and blogs that we have through the Alliance Library System. And if people are interested, it's www.alliancelibrarysystem.com. And we've used wet paint and wiki spaces and wiki dot. And most of them seem very easy. Some of the wet paint things, because it's more of a combination of a blog, it's not as I think is easy to embed things as the one that I use most often which is wiki PBWorks, sorry. Sarah, did you have anything that you know of like any widgets or plugins that people can use on their sites? Is that a vendor specific thing? It may be vendor specific. If you're looking to, let's say you have a Facebook page or you have a website and you want to link people to your wiki, you can do that fairly easily. I know wiki spaces have badges you can put on those things and drop people in. And you also should be able to add widgets fairly easily. I mean it will depend on the vendor, but I think I'd imagine that most wiki companies realize the importance of this for people and will have some sort of tool to make this available for them. One of the things that I did mention in my setup issue was that when I first got started and I knew a little HTML, but I certainly didn't know how to set up the wiki or set up those colored boxes. And what I did was I actually went and I looked at dozens and dozens of wikis. I actually went on to wiki as a directory and just kind of found out who was the most popular wiki. They were probably spending the time to fancy up their site. There's something where you can actually edit this page or it will actually say view source code if the page is protected. So that way you can actually look at the code behind the actual front of the page. And if you see something under that you like, you can just view the source and then copy it into your own site. And they even have something called a sandbox. I think that's a term that's used across all wiki hosts, but it's a place where it's kind of assumed that people are always going to be experimenting with code, playing with stuff, trying out different colors, whatever. And that's how programmers get by. It's like one of the secrets of programming is you can actually go and steal code from a stealing, but it's like everybody does it. You just kind of look to see what you like and then incorporate it into your own site. Yeah, and David, I like the fact that you brought up that you can see code because that's one of the things that I liked about PB Works is people who don't know HTML, they don't have to worry about it. It looks like a document that's just a Word document. But if you can click on the source and you can see the HTML, so it's very easy then to change the code for people who do have those skills. Thank you. And I'm going to move on to a different question and point this one to David because he talked about being sensitive to the longevity of the tool. How is it easy to export the content in order to import it into another tool? How can you move your data around if you need to? You know, I know that exists. I mean I've heard about it. I've sort of asked about it trying just to see an emergency backup plan. And it is possible to download your site into some sort of format. It might just be some sort of like comma, space, tab format. I don't know because there are lots of categories and things. It is possible. I've never done it. I've heard of it being done. It's the kind of thing where you would just have to research that. But then one of the things that you have to do, if you're going to start a site. And Sarah, with your experience with WikiSpaces, what is your policy on exporting people's data? At WikiSpaces we allow you to back up all your data. You can back it up in WikiText which is sort of the underlying code for the Wiki. You can also back it up as HTML pages. And back it up as PDF. You can convert your content to PDF. So we do have an easy way for you to back up your data and move it if you need to do that. If you're migrating over into WikiSpaces there are different things you can do. But if you can convert your content into HTML we can get that fairly easily up onto a new Wiki. So I also, Sarah, like to ask if you could explain briefly how it works with logging in. Do people have to log in in order to change things? And can an administrator have rights? What are the administrator rights? And lastly, can you give one person rights to change one page but not another page? Is that for me, Sarah? Yes, Sarah, please. So, Sam, at WikiSpaces it depends on the Wiki company but I think a lot of them if they have different permission levels for your Wiki you can give people, they need to log in. If you have a private Wiki they would need to log in in order to edit content. If you have a public Wiki they can just edit it without actually being a member of that Wiki. And then an administrator on the Wiki will be able to either invite people in or grant them access in some way. At WikiSpaces we have ability to, in terms of page permissions, ability to grant people, different levels of users access to different pages. So you have, let's say, all your organizers, you want them to be able to edit a certain page but you don't want members or the public to edit pages. You can grant that to them. And then with a private label service you can get into a very granular permission level so you can have different pages, different Wiki's for group A to work on and then group B would have a different Wiki and all of that would be private. So there's, I think a lot of Wiki companies, there's a way to handle the different levels of users you have, the different levels of access you want to have. Great. And we weren't able to spend too much time or we haven't yet touched on this topic and it is a big one which is Carol's question, how difficult was it to convince non-tech folks on the team to participate in the Wiki? We could dedicate a whole hour just to that topic but I do want to hear from the presenters on their experiences and I'd like to start with David and then move to Beth. So David if you could tell us how you were able to get people to start contributing and what challenges you had around non-technical people? Yeah, like I said, the non-technical people ranged from people who had never heard of Wikipedia to people who thought the Internet was just a fad to people who were just like, just go, go, go. And I pretty much had to convince people that one, if the agency involved was like their own agency that it served their purpose of like updating it like, you know, or the phone number or change of hours, there's these people who are getting these phone calls like all day long anyway. I mean, why would you want to answer the same question over and over and over again if you can answer that question on a website that people are visiting quite a bit and then, you know, save yourself time? I mean, that's one of my arguments to government. I'm always trying to get government more involved and I happen to know for a fact that a lot of government people spend a lot of their time answering the same questions over and over again. And we've tried to develop these frequently asked question pages, like how do you get into a shelter? How do you get aid for veterans, things like that? And so the people who are the experts in that knowledge, I've tried to get them to sort of just like give me something that I can like throw up there and it will save them time. So it's that kind of major addition to the site, but then there's also like the little stuff like, look, you're a social worker among a thousand social workers in San Francisco. If you see something on the site that you know is different or updated, please just click on the edit button. It takes five seconds. It's just like editing a Word document. Just click edit, make the change, it's saved. It's done and everybody benefits from it. And Beth, do you have something you'd like to add? We can't hear you if you're muted. Okay, so I don't have Beth. A lot of folks are asking about cost of starting and maintaining and we've been talking a little bit about that. So Sarah, could you give us a range from your experience and the different tools, like what's the range of cost for starting and maintaining a wiki? It depends obviously on the vendor you use and what you'd like to do with a wiki. I think most, I'd imagine most wiki companies have a free version that you can check out if you get started. wiki spaces, we range from free to $50 a year if you want a private and customizable site to $200 a year if you want custom permissions and more features. We also have our private service is $1,000 a year per 100 users. So if you want unlimited wikis in an organization, there's that. So we have a range from free up to an organization level. And I believe that different companies, obviously different companies will have different price ranges. Thank you. And I wanted to check if Beth had gotten her phone unmuted. Can you do a quick check, Beth? Yes, I think it's working now. I just asked for some reason. It wouldn't let me unmute. So sorry about that. Okay, I just wanted to see if you had anything to add to the question about training and getting people to use the tool. And our consulting staff, even though we're a mixer of boomers and Xers, and though some people are better with technology than others, we all value the use as a tool. So we were very fortunate that the five consultants were really big into, this is a tool that will help our membership. So they were all buying in right from that first part of it. So it just made it a lot easier to get everybody on board. And it also helps that wikis are very easy to use. There's no code that you have to learn. It's very easily editable as we've talked about already. And it seems very intuitive. We didn't have to have any special training for us. So our training issues just weren't there for our consultants. Okay, great. And one last question, and this is, again, could be talked about for a long time, but Richard is wondering, interested in tips for maintaining a logical structure and formatting while allowing large numbers of external contributors. And that's a question that I have as well, is that how do you maintain a structure when people are adding in? And I'd like to have David answer this question. Well, something I haven't mentioned yet is the ability to protect pages. There's a really tough decision that people have to make. Do you protect like your main page? For example, you'll notice that in the larger public wikis the main page is protected. And what that means is only administrators can alter that page. I think there may be some other options where you have to be at least a registered user to make a change to that page. And that's the only page that we were really concerned about. As far as keeping integrity intact because theoretically somebody could come along and say, hey, I don't like these community boxes anyway. Let's try circles. I don't know. It would just be too confusing for people. We're still trying to sell this whole concept to the community. And I don't want people to all of a sudden to change it and frighten people. It's been hard work just to get people just to accept the wiki that I don't want there to be major changes. But I mean, whenever people have said like, hey, let's add this, I'll be like super quick to add it. And then as far as all the other pages, we have about a thousand pages on SFOMOS.net. And most of those pages are agency pages. And some people add pictures. Some people add all sorts of like little menus. You can do whatever you want to those pages. I mean, as far as like making it look nicer, it's just that main page that again, it was a tough decision. And it kind of goes against the grain of that whole wiki philosophy I was talking about before, and it's frowned upon. But again, there was sort of a higher purpose. We are trying to again sell the community on something that's really SFOMOS.net is a really special wiki in the sense that it's really going into like unknown territory and trying to bridge government and nonprofits in the public together to kind of get out of that whole database mentality. So again, we decided to make an exception on that. Great. Thank you, David, and to Beth and Sarah for presenting. That's all the time we have. I want to let you know I've got some links to resources in the PowerPoint that you'll get. And you'll also get these in the post event message that I'll send out. There were way more questions that we didn't have time to answer. So please post those to our community forums and we have volunteers watching to answer those questions. If you're new to TechSoup, we have more than just webinars. We have donated software, a lively community forum where you can post your questions, articles, and blog posts about technology-related topics. So please check out TechSoup.org and find out what we have to offer. We've got a couple great webinars coming up next week. We'll be talking about Second Life and how nonprofits and libraries are using it to collaborate and connect. And the week following, making it easy to give, taking our mind donations. So a broad overview of the different ways that you can take online donations. And we'd like to thank ReadyTalk which has donated the use of their system to help TechSoup expand awareness of technology throughout the nonprofit sector. ReadyTalk helps nonprofits and libraries in the U.S. and Canada reach geographically dispersed areas and increase collaboration through their audio-conferencing and web-conferencing services. So we want to thank them. And thank everyone for attending today and hope you got some good information. Please take a minute to fill out our post-event survey. I want to thank Becky and Sarah for answering chat questions and the presenters again. Thank you for all the time that you took to put this presentation together. It's really great. So thanks again everyone. Have a wonderful day. Bye-bye. Thank you. Please stand by.


I am going to read to you to set up this idea tonight from Genesis 3 and verse 8. We could have picked other passages and we'll touch on other people's lives to strengthen this idea, this concept tonight. But this will set it up well. All the better because it was a Genesis occasion we're parachuting into. All the better that this idea happened, this problem, this challenge, this concept happened at the foundation of the human experience. And so it says, then the man and his wife heard the sound of the Lord God as he was walking in the garden in the cool of the day. They hid from the Lord amongst the trees of the garden. But the Lord called to the man, where are you? He answered, I heard you in the garden. And I was afraid because I was naked, so I hid. And he said, who told you that you were naked? Have you eaten from the tree that I commanded you not to eat from? The man said, the woman. That flippin' woman maybe was his torn, we don't know, we don't have torn in the Bible, but that woman, the woman, you, you. This woman, you, this was not my idea, is implicit in that you. The woman you put here with me gave me some fruit to eat, and I ate it. We all know the story well, that exchange well. I think it is the first of a foundational example of something that I have come up with a term for. One of the things I teach in my master class is great communicators, I think, of what I call master the art of capture, grabbing a great idea, taking a mental or an emotional imprint of something that just happened, and no one else saw it, but your radar was tuned to the frequency that those things occur on, and you grabbed it. A few, I said a couple of months ago, I was concerned and had been for quite a while that my electricity bill seemed high. Anybody else feel like that sometimes? Seems high, and you know, we swap don't, and we go to new energy companies, and now they make it easy for you to change. It's never easy by the way, but they make it easy for you to change, and we'll do all the work for you. So I was with a new supplier about a year, and I was pretty happy with them, but my bill seemed high, so I called the energy company, and they put someone on the phone to speak to me, and I said, I think my bills are higher than they should be, and they looked at my bill online and checked my address, and my postcode, and my name, and everything else, and all of that checked out, and then this lady said to me. She said, Mr. Scanlon, you are involved in an erroneous transfer. That's what I thought, and the title of this message is Erroneous Transfers, or ET for short. ET will have a new meaning for you from tonight on. No longer will it be extraterrestrials, it will be erroneous transfers. In case of erroneous is not a common word to you, and it's not to me, erroneous just means mistaken. It's a default. It's something that shouldn't have happened. It's a confusion. It's an accident. It's a mix-up. So when she said to me, you are involved in, that suggests it's something I chose. The language, doesn't it? You are involved in, and I said, I am not involved in one of those with my neighbor. What do you mean? I said, well, erroneous transfer is a term we use.  And I said, well, how can such a thing happen? She said, well, you are paying your neighbor's energy bill, and his use of electricity is three times mine. I said, I thought it seemed high. I said, how can this happen in this day and age when we are in the space age and we have Apple and FaceTime and iPhones and technology? How can this happen is what I'm wondering. How hard can it be? You are one job came to mind as she announced that I was involved in an erroneous transfer. I instantly wrote this term down after I had got off the phone, and she said to me, Mr. Scanlon, this is an accidental transference of your M-Pan numbers. I know it is a different world that I am clearly involved in, and so are all of you, by the way. This is why it's good to have a heads up about erroneous transfers. I said, what do you mean an M-Pan number? She said, every single property in the country has a very specific exclusive M-Pan number. I said, what does M-Pan stand for? She answered like no one has ever bothered to ask me that. She was fascinated that I was fascinated by the nature and the component parts of erroneous transfers, because by this time something else was going on in my head as you will see. She said, it stands for meter point administration number. Meter point administration number, M-Pan for short. She said to me, it's a ten digit number, and there's one digit difference between every household in this country, one in ten. I said, so how can this happen?  She said this is not uncommon where there's just two properties for your one digit in your M-Pan numbers to get mixed up, and she said to me, Mrs. Scanlon, you'll be so glad you called us because she said these erroneous transfers can go on for years undetected. She said that's because we, the suppliers, cannot detect them, because to us there's no problem because all the bills are being paid. This transfer, she said, can only be detected by the consumers, by the users, by the customers, not by us, the suppliers. She said, so we're glad you called us because clearly we can see that you have a digit mix up between you and the neighbor. And I'm like, whoa, this is amazing. She said we will sort it all out, and we will fix it, and we will make sure you get back the overpayment that you have had, and we will make sure he pays for all the bills he should have been paying as I was paying for his electricity for it seems like about two years I've been paying his three times my usage. That same day that I discovered this term, in fact, Glenda was talking to the farmer that owns the fields around us, and yet again his sheep had invaded our garden, about a dozen of them. Sheep are cute when you're driving through the dales. They are not cute in your garden. They are totally destructive, and they are rude, and they can be random and daft. And these sheep had rampaged in our garden, pooped everywhere, and trod all on the lawn destroyed and eaten the flowers, smashed the terracotta pots, one of which was worth over a hundred pounds, a tall terracotta pot, smashed it to bits, and I called the farmer to complain, and he came to see me, and he drove in his tractor to the other side of my garden fence and got out of his tractor, and he said, well, he said, you know the problem is, he said to Glenda, your garden fence is the problem. He said your garden fence has got huge gaps in it. He said the sheep, of course, are going to look through the garden fence, see that lovely grass, and go through the fence and eat your grass. He said to Glenda, you need to take care of your garden fence. That's the problem. And she said to him, hang on a minute, this is a garden fence. This is not a sheep fence. So it's not our job to reinforce our garden fence with chicken wire, as was his suggestion, to keep out your sheep. And as she told me that story, I was aware that the farmer just committed an erroneous transfer, didn't he? He put his out of control sheep problem on us. And if Glenda hadn't said to him, which she did, our fence is not the problem. Your fence is the problem. Or should we say your absence of a fence is the problem? There is no fence between our fence and your sheep, it's just our fence. We are the last fence of defense against your out of control sheep. So you need to put a fence a meter away from our fence. That's the fence that's missing here. The problem isn't our fence. And if we had not put that ball back over the net to the farmer, we would have been instantaneously, in seconds, apologizing for our poor fence. We would have later on been investing and putting in finance to reinforce our fence all along not thinking, hang on a minute, there's something wrong with this picture. This is not our problem. This is the farmer's problem. But he was erroneously transferring his problem over to us. So because that happened on the same day as my call with the energy company, I had my capture, I had my concept, I had my idea to bring to you tonight. And this is the first time I've ever done this message, so whether it's a Ford or Ferrari, we shall see. You will be the judge, don't matter if it's a Ford, more people need Fords than Ferraris anyway, and they're much more economical to run, are much safer vehicles to park up without getting keyed and scratched by the envious people who are destined to Fords all their lives. But we all need a Ferrari now and then in our conceptual garage. Something that is rare, something that took a while to figure out, something that now and then you drive out in a season of your life that defies a Ford idea fixing it. But it requires something unique and expensive and that cost you a lot to figure out. Sometimes we need to pull those Ferrari concepts out and say, this is a moment when I need to bring that idea to bear, that wisdom to bear, and figure this out through that Ferrari concept. So whether this is one of those, we will see. Some of you already know it was worth coming tonight because you're already nudging or texting. I think we're involved in erroneous transfer. I'm going to call my people tomorrow. What would be even better is if you use the term before they did, they'll be all over you. Because they'll know that you know stuff you shouldn't know. And they'll think that in trouble because you came up with it. Yes, I think our MPAN numbers are confused. Can you help me? They're going to be like, ooh, we'll help you. The Israelites did the same thing to God, didn't they, and to Moses? They said, Moses, if you hadn't led us into this mess, we were better off back in Egypt. We were three meals a day. We had routine. We had stability. We had reference points. But now what is this thing you've led us into where we don't know where our next meal's coming from? And if we do know what it is, it's the same stuff we had for the last 20 years and centered their problem in Moses' leadership. And we could go through a Scripture and go through a history, but we don't need to establish this idea. I guess you are a little bit ahead of me to see where I'm going because this problem that started in the Garden of Eden where people transfer their problems to someone else, in this case, Adam to God and Adam to Eve. He blamed them both, transferred his issues to both of them. It has been going on ever since. And I pastored here, as many of you know, for over 30 years. And I figured the other day if I had a pound for every erroneous transfer that I was involved in, I could probably pay off the mortgage on this place now. I realized when I was pastoring later than I wished I'd realized it, that most church problems were not church problems at all. That there were people's personal problems they transferred onto the church. And that we were involved in mass erroneous transfer. And that we spent much of our days, which is why pastors usually don't last very long. Because pastors spend much of their time involved in erroneous transfers where they are trying to resolve issues that are not theirs to resolve. And if we build churches, by the way, and many do, where we lead you to believe that the idea is that you depend on me to hear from God, then we all the more encourage you to transfer your issues to us. And when we let you down, and when we're not there, and when we're not available, and when we don't answer in the way that you anticipated we would, then you feel even more so that there's no love in this church. There's no compassion in this church. And of course, over three decades, the amount of times I heard that again would make me rich if there was a pound attached to every one of those comments. And I realized eventually that many of these things I was spending my time trying to fix were like a confusion over whose fence it is. That I was involved in one of these, and many of you are involved in one of these now, because you are involved in relationships and friendships where this is taking place, where your MPAN numbers are confused with those who you're doing life with.  I think my drama bill, I think my drama bill really belongs to someone that lives in a house like this. Not someone who has very little drama in their lives, because I'm not really a drama person, but you seem to be involved in drama all the time. It could well be that somewhere in your close relationships you have an MPAN number mixed up and you are paying someone else's bill. And you've done it for so long and so consistently no one thinks there's a problem, because all the bills are being paid. But after tonight I wonder if you will go home and move away from the literal version of this with the energy companies and ask yourself, who is plugging into my little house? Who is draining my supply of energy because it's limited? And who is creating for me a high cost to do the life I am doing? Because I don't think I can sustain this for another month, another year, or another 10. And I think you may well find that you are involved in paying someone else's bill. And I can't afford your bill and you can't afford mine. In fact, if we were all to get a glimpse of our actual bill, I think we'd all cut our usage overnight. If we all were to see this is actually how much you are spending, this is the size of your usage because someone else has been paying that for us for years, we don't think that's our usage. But if we were all to settle and get our mixed up digits sorted out, I think we'd realize that, yeah, I live a very small life, but I'm paying a factory's bill. I don't have that level of high maintenance behavior. I'm not a high maintenance kind of person, but I feel I'm involved in high maintenance expensive relationships that are draining me and I think I'm paying 10 times what I would need for me because you're involved in an erroneous transfer relationship. And it's enough that you pay for your own consumption because your own consumption sometimes can max you out. And we don't mind because it at least is our consumption. We don't mind a big bill if it was a season in our life where we had a particular output level that was not common to us.  We don't mind that if it's our own spike and we can identify reasons why it's perhaps there. But if you're paying for someone else's agenda, if you're financing someone else's hurt, if you are carrying someone else's offense, if you are caught up in someone else's confusion or guilt or mistake or stress or pressure, then the message tonight is you need to get in touch with your supplier and say, hang on a minute. I think there's something going on here. And if you can identify, and this is why it's difficult because the MPAN numbers, there's one digit separating and the closer you live together, the more confusion is possible. And I'm saying that for this reason, there's a different MPAN number between spouses.  Don't think this must mean it's another unit. No, this is an individual. This is an individual customer number, account number, MPAN number. And so we can't even share one because we're married. We can't share one because we're best friends or in the same team together. There is no one MPAN number for the same team, or the same side, or the same unit, or the same tribe, or the same church. But everybody has their own individual number that has its own individual demand, its own individual cost. You have to figure out, and for the next half of 2017, you could figure out, what do I owe? What actually does belong to me? What part of this bill is legitimately mine and only pay what you owe? And let everybody else pay what they owe and refuse to pay more than you owe, it will be the greatest gift you could give yourself in the next half of 2017. Because when you only pay for what you use, you will be happy and whole and balanced, and your life becomes doable suddenly. But when you are paying the bill of people you do life with, and it becomes a default behavior in your life, in our lives, as the lady said to me, this goes on for years and is completely undiscovered. And it's time to discover it and it's time to be thoughtful about whether you pick up the phone anymore to those people that bring their energy demands into your life. It's time to review perhaps your relational world to think, well, do I really want to spend another evening in the company of those people? Because I think every time I'm there, I feel so drained and so drawn on, and I didn't need that tonight, and I didn't need it for me.   And if you don't figure it out, you will blame God or blame someone else or blame the church. And it may well just be the greatest gift someone could give to you would be to say, I'm sorry, I think I am paying your bill and I'm not going to do it anymore. And everybody starts to stand the cost of their own usage. They say at airports, don't they, when you check in. Has anybody given you anything to carry? Anybody slipped anything into your luggage that is not yours that you don't know about that maybe you shouldn't be carrying? And we say no because we're not aware that that has happened, and they know that you may not be aware. Hence the question, and we're all here tonight perhaps with a check-in point. In July 2017, a check-in point halfway through the year, where you might want to ask yourself, has someone slipped you something? Has someone put something into your luggage that you didn't see and weren't aware of that has made your year heavier than it should have been today that has made you struggle to carry the weight of what you have on in life when you don't remember doing that prior to that, but there's been a season where you kind of feel maybe someone slipped something into your luggage. I used to laugh and tease the church about this idea different ways, and I used to say sometimes I felt that some people came to church and got confused between having a root into God or a straw into someone else.   And the right next to your neighborhood, there are people that live right close by that are not going to want you to pay their bill for them.     You've got to find them. We got so addicted to these co-dependent relationships. We got so used to paying each of those bills that we don't think there's a better deal out there. But until the customer says, hey, something's wrong here, it will continue to happen. And we want you to gift yourself and gift each other. Maybe some of you, as I'm speaking, are aware that you are the one that has been asking someone else to pay your bill. Maybe your gift to us tonight is to mail someone and say, I think I am the problem in your erroneous transfer. I think I am the one that is demanding a usage from you that is disproportionate to what you should ever have been paying out. And I'm sorry. I want to get our empanth numbers back and I want to pay for my own usage and release you from propping up and lending me the strength that you can hardly afford to be lending me. You need it all for yourself. Maybe that would be something you could say to someone tonight this week as you try to stabilize and sort out and fix who should be paying for what. I remember two classic messages that I did hear that were foundational to the new church we became from the early 2000s onwards after the crossing over and reinventing of our church. One of them was called They Devoted Themselves and it was from Acts chapter 2 and it was all about saying I didn't want a church where all the devotion came from leaders towards the people where we were the ones that reminded you and persuaded you and convinced you to involve or to give financially or to show up or to attend or to buy into the idea that we had as a church. But I wanted you like they did in the New Testament. He says they, the people, devoted themselves to prayer and to fellowship and to generosity and to reaching the community. All the devotion in other words came from the people not from the leaders and 2000 years later it's all been erroneously transferred from there to here where we are the ones that feel that we are keeping all the plates spinning and keeping everybody happy and involved and fed and many of you don't open your Bibles till you come on Sunday and someone asks you to turn to and then you read your Bible and so you transfer in the responsibility to feed you unto us and you are not a self feeder. And if you're not a self feeder and we're the ones that you have made responsible to feed you we're going to let you down. We're going to come out with something you don't like or doesn't work for you today and it's going to feel like what you need from us is not there because we've led you to believe that's how this thing works. So to teach they devoted themselves to all the energy and the drive and the buy-in and the generosity and the volunteering and the coming early and the staying late and the energy and the effort and the buy-in was from the grassroots of the church. It wasn't from leaders asking for it convincing persuading but from you and I taught that and leaders around the world said to me you can't build a church like that because the people need too much from us to keep them involved to keep them in line to keep them committed and I said you may be right you may be right I don't know but I'm going to give it a try I'm going to give it a shot to see whether we can reverse the counter flows whether we can reassign the MPAN numbers would be my language looking back now whether we can say no no this doesn't come from us this comes from you then the other message was God's carriers. This fundamental idea that I had that everybody should be carrying the weight of what we're trying to do together that if my Lord is disproportionate to yours for a non-legitimate reason sometimes we all carry a little bit more than someone else and we don't mind that when that's right in life when you are weak someone else can be strong when it's not your turn it can be someone else's turn we understand that mutual exchange of life and strength but when it's systemized when it's a culture that other people are responsible to carry weight that you should carry yourself we all get worn out and it becomes a jumbo jet church 300 passengers and 20 crew and the passengers are chilled ordering another pina colada and the crew are worn out serving the needs of the many and I didn't want to build a church like that when we had a chance to reinvent ourselves and so the DNA of this house the DNA of life church is not that the platform is responsible to feed you and to grow you and to provide for you and almost by default become God to you the DNA of our house is that you stand on your own two feet that you put your roots into God that you pray that you read that you feed that you love that you accept that you reach out that you do what you do because you can do it and no one else can do it like you so we shouldn't be trying that everyone should be a carrier that we're not into titles and badges and labels that we attached to people who are actually doing anything but we are all carriers and when I transitioned our church away from labels and titles and badges which we had many from people that had those titles and badges but weren't really carrying the weight of the burden of the vision of the church I said let's just see who pops up in this new empowering culture who steps up and who voluntarily with no title with no badge or position or authority who just who just volunteers themselves into making this thing happen I was surprised who stepped up and surprised who didn't I was surprised how the titled and the positioned complained about when the youth stepped up or the teenagers stepped up and those with no experience of leadership stepped up and became in my opinion God's carriers and this church was built on the backs of hundreds of God's carriers it was not built on the backs of a few that stand up here and I think if we continue to make sure that that is how we do life and that is how we build our churches then there is no limit to how large and how significant our churches can become but if we build churches in lives where we're all paying each of those bills and there's disproportionate sharing of the Lord because of erroneous transfers then there's huge limitation on what God can do through us because if I'm exhausted trying to pay the energy demands you place on my life God can't get done through me what I'm supposed to be doing and some of you are here tonight and you are just worn out and don't know why maybe it's because of this and I wonder if you would at least go home with a language tonight for something you couldn't explain before tonight that gives you a heads up an awareness I think I'm paying my wife's bill my husband's bill my children's bill my parents bill my friends bill my teens bill and I am not going to do that anymore I am going to make sure that we get all of these numbers reassigned that would be a massive relational gift to all of us as we step into the remainder of 2017 and a great setup for an outstanding 2018 let's stand together come on every eye closed for a couple of minutes what if you would have the courage and the confidence and the willingness to just all across the room while eyes are closed would you just lift a hand to say I think I am involved in erroneous transfer tonight I definitely think that's me because I have been there for large seasons of my life I think so we want that not to be true for you come on all across the room come on so many you kind of feeling here I definitely think this is true for me tonight I think I'm paying someone else's bill and I'm done with it I want to change and I want to stop father for every hand raised and we could have all raised our hands at different seasons of our lives I pray for every hand raised that you would give them the courage and the confidence and the clarity to be able to discern where their consumption ends and someone else's is kicking in I pray you give them the clarity and the strength and the confidence to say to someone we're sinking a straw into their life and draining them dry no more enough is enough I pray for strength today this week in the coming days for everyone here who feels they're involved in an erroneous transfer to get their lives back and to stop financing and resourcing someone else's issues and dramas and offenses and hurts and pains and I pray that with the restoration of all of that life and energy that they have been wasting for years will come new beginnings for every one of you will come new vitality will come new passion will come new strength new energy and with that comes new usefulness new application of that new found strength that others have been borrowing from you and that out of your life will flow a greater sense of usefulness and significance and contribution and freshness and meaning becomes yours in this next season of your life and I pray for these massive users in the room tonight I pray for those that listen to this later who are the ones that are demanding from us more than they should that are the cause of our high bills I pray that you will find the strength to let that go and that you would be the one that would initiate the call and the conversation and the idea to stop making us pay the high cost that we are involved in with you and release us from paying your bill a moment longer than we should be in Jesus name let our lives and our church be free from erroneous transfers


Oh god You know what justice would have been to end this show when he'll died I'm joking. I'm joking. I'm just saying what y'all say say what you want about death note after The episode where all dies the emotion is still here the OST is better than ever men This is the mr.  This is why it's so important Take all the music out of my favorite things in life, and I probably hate it Kira's kingdom What is this like a Kira talk show?    This is the most Perfect depiction of the real world than anything else I've ever seen Imagine Biden came on TV and said, you know that that that terrorist They're actually helping us so We're not gonna detain them.  I'm joking. I'm joking Oh my god Matsu He's on the Kira King. He's in Kira's kingdom. Yeah, we need a real Kira in real life I'll take up that mantle. Nah, man. Nah, if I took up that mantle Yeah, you wouldn't want that bro. I'd start going through my comment section. Those would be the first people like those negative comments, bro Yeah, bakas. Oh, whoa, I'd send you to the Lord or did a devil where you belong? Why are we playing spooky music?  Is this mellow? Oh, wait, no, that's mellow All right, bro. All right You get you can put the chocolate bar down for a second. Okay, that doesn't have to be your entrance every time you see someone new That doesn't have to be your thing. I know it's anime. We all have to have a quirk But there's this that does not have to be a quirk, bro There's no way you love Hershey bars that much. Trust me.  Oh, thank god. I got worried for a second.       Come on He read the manga Yeah, put ryuk on the phone put the closest shinigami on the phone. I gotta talk to him Yeah, light. Which one is fake So Yeah, you put yourself into a hole with that one Don't give me the whole anime gas.  Oh my god. Why did it all think of this?   Why do I think anime in japan has like their own buildings?   Damn, right? Chantaro Bro, it's chantaro's sister. She baddie. I'm not gonna lie Light you should be using those fingers on something else right now. How could you work with somebody staring at you like that? Bro, is this jfk? I live like 20 minutes away from it. Go ahead. Docs me.  I swear to god Kind of what who let go of a little kind of voice was that? Then they're going off with the osd This guy belongs in new york In america All the people in the power you literally just got a side of it Don't come here.  You have a wife and kid at home.  I didn't think he'd know. He already knows Are they dumb they're FBI Man, I think afro's like one of the best characters in this show Uh-oh Our god hero that's the god i'll stop praying to Bro, this is new york definitely now and now I understand Like this is the most perfect depiction of new york.  This happens on the daily You're just going to work five a.m. On a tuesday and this happens. You just walk by it at this point You're so used to it Okay, okay, let's get to the next one trans spa. I don't know what's gonna happen This goes through the two ways light dies or light kills everyone and I do not know which way it's gonna go I wish My airport with this was this clean and quiet Bro, why are you in an airport like that? Like would you imagine you're sitting on a plane and this guy what's this next to you? Bro, you don't wear sunglasses in an airport That looks like an album cover Oh, I'd wish to be real just watch it as madness unfold knowing nobody can do anything to me Oh Wait, is this new york or japan?   This is exactly what would happen especially in this country Oh Misa Misa your heart doesn't belong in the show lower Manhattan. I was there last week. Why didn't this happen when I was there?  Don't get me wrong. It looks beautiful at night, but not like this. Damn.   That's the real fight.  I knew I knew I liked afro.   I think this is my favorite osc in this anime, man Man imagine like a cop watching this show And they have their own family they could relate to this You know how much that much much must touch them and this relates to anybody with a job that puts their life on a line Like the army hospital or anything Oh, I like you feel this man like jokes aside. It's such beautiful storytelling right here If there's one element I really love about everything past the L dying It's aizawa or whatever his name is afro. I'm just calling him afro. Uh I love you. I love you, bro. You could kill near put near Near the top of the of of of of of of of of the empire state building and push him off. I'm fine with that, but I Bro, I know I know a nice massage parlor you could go to Wait, that's me. That's me. That's me says bird Light has a bird bro. It's me. It's hot. Oh, maybe I am light. Oh my god.  I'm coming to a big realization right now Oh He knows he knows light is gira now now. He just needs to like finalize that that thought and that decision And he knows he knows for sure. I think this definitely got more interesting I I I'm thanking god Light himself kira the kira's kingdom that this got better and went in this direction. This is interesting To be honest, I contacted nia. No They're all suspecting him now.  I might retire I'm sorry. I'm not reading the words Now that I know you're of age. Wow, I sound like a rumor. Oh my god. Oh god. She's wearing hot thigh highs. Oh They lost their eyes. You see what happens when you dress like that Of course, they won't why would he hide it in this home? That's the first place you would hide something. Oh my Here we go, here is kingdom my favorite show I want to go there Man, I did every day Stop stop stop Stop. Oh, thank god.   We got a k-pop superstar over here I'm gonna do that next time somebody comes up to me and tries to kill me.    She was waiting to hop on now.  This is really Kira's kingdom He found the Kira fan boy and said I am gonna give you the death note That's like if Harish Styles became like a serial killer But he just told one of his fans like yeah, I'm a serial killer, but I want you to be the one and they would actually do it Definitely k-pop fans forget about it, bro. They they would Could bit bass murder if they if they idol told him to See these are the people you don't trust in life, bro Those people with the glasses the long hand they dress up like that. No, no, no, you don't trust these kids, bro I knew a lot of those in school. Yeah. Yeah, they ended up right This is what I mean, just leave the kid alone Just leave the weird kid alone in school, bro. Just leave them alone. I was a weird kid and look how I turned out Just leave us alone, bro.  Damn, man.  What is he doing?  Except I'm not deleting everyone This is gonna hit home Man, this is me. This is me as much as I joke around in the channel, man.  You see right now.  That's why my face is so red Bro, they used to make fun of that now. Oh, um, okay. Okay. You want to call me red?  How about that?    Bro, there's a prescription.  I don't blame him. Do you blame him? Am I endorsing this kind of evil now?   It was set up from the delete people She's just a mommy. She doesn't want you to get hurt Nobody would know the love no one matches the love of a mother for their child. Let me just tell you that man Oh, I thought I was his mom. I'm like, okay. Wait, wait, I'm I take everything I just said back Man my bullies got into it at accident as evil as it sounds.  Okay. And they killed the bystander. It's terrible But that happened to my bullies, man. Oh my god I would have went to school the next day to jump in jacks did back flips and everything man I wasn't even athletic This dude He was set up to be a killer. I'm telling you with a backstory like that If you make it through all of that man, I am calling you god himself I would be I would I would blame a man.    I wonder if life's gonna reveal myself I wouldn't Psycho Calling him god, I don't know man.  I didn't know he was that big.  What do you look at his airline? I feel so bad for Matsuda. I hope nothing happens to him. I'll feel so bad Wait, isn't that the girl that light went on a Sorry, I lost my train of thought. Jesus.  Oh, look, look. I remember. Yeah, I remember. Yeah, call me god. I pay attention. You don't pay attention You talk too much.  Oh, I used the wrong one. This is like the furniture cleaner Talk about a glow up, bro. Damn. Maybe I should start deleting people Well, I get a date like that. Is that how I get a date? I don't know man, that was your biggest mistake not staying with her Damn bro, only if you knew what would happen in five years what she'd look like the glow up and the blow up Nothing's gonna go well in this show Bro, where's near and mellow.  Would it just leave the show? Please Moshi mochi you too Look her face got red immediately like mine. Maybe we'd get along Is he bad at cheat?  I'll let you finish hotel room. Oh my god This is the type of people you find in the alleyway in new york Jesus christ mellow I won't please delete mellow.    Oh, I know This is oh, this is spicy, bro. I might have to take this off Is that a phone or a vibrator?  All right. It's about that time near that you came near us Here we go back to the back to the Legos and the board games What are you playing connect for now? If you told me to go back to new york, you never hear from me again Oh I want that postcard It's christmas time Oh jolly.  I don't like this man I'd use her but in the way that she wants to be used.  Let it rip That was a man's high.  He's a death note toy man. I want this toy set Oh god, I have to become hero to get a hot date like this. I can't believe it Yo, Misa Misa is gonna see this.   I don't even care about this kid going super sane right now Bro imagine he makes Godzilla sound like he looks up.      I'm uncomfortable right now and I'm not even in this room This is such a beautiful zine.  Can somebody tell me? Oh my god What's in that wine why is she the only one drinking? Oh, no Fuyukai desu Mr. Yagami, thank you. Thank you.  I bet you could have heard my heartbeat during that during that scene. Oh my god I've been watching way too much Game of Thrones with poison water and shit, man Oh, thank the lord. Thank the Yagami Yeah, this guy's working with him so long his hair is becoming like his This kid's watching death note like us That's the only reason bro. That's why he has so many TVs in there.   They predicted the switch. What is this 20 years ago? Oh my god, aizawa, there we go, man. There we go Yes, what is he gonna start looking for the papers and shit?   You better calm down with that Oh Imagine he said this out loud on camera maybe in another universe like he looks in the camera He says, you know what?  I'm kira. Okay. All right.  Are you serious right now? So look she's giving you That's a long pause. Yeah, man. I'm glad you said it. I thought that was just an anime thing, bro They even noticed they said what is this anime? What was the what's the long pause?  I like that. They're doing this.  I want to see bro This detective work. They're actually diving deep into that. I really admire that I suppose the only one with a brain I think he had to take Mr. Yagabee's brain. He's like I'm the only smart one on the force now I have to amp it up a bit go into full anime mode Question everything know everything read the manga No way No way I so love you man.  Did he get the death note pack on amazon? Like this is perfect.  Why do you look so beautiful for how is that fair? Stop it stop Why is this music playing bro?  They're actually getting close to this.  I'm afraid now. I had the same routine Never thought I'd say this but I want this kid to die He's talking to giovanni the leader of team rocket My heart's actually beating for this guy man. I think I'm more nervous than him Is that the death note?  It's not the death note Is it unless it's like a fake death note?  Man, where did this story come from? God damn They were like, all right guys, we gotta get everyone back They're actually making progress and lights not besting them every time Nier actually has the upper hand. I believe Man, I think they might do it. Oh, oh my god. I think they might do it Why do we have to start like this? I can't bro. We just started man. I want to have a good day Full of laughs and death. Oh my god, bro This ost is the power to bring you to tear shot.  My eyes. I actually like teary red now I love when they do suspicious stuff like this Hiding the audio just playing the ost. Oh my favorite show. I can't even make jokes right now man.  I'm a mess. Are we really gonna stop? Yo, look at this man.  No I still was like we're in a final three episodes. It's time for me to use all my brain power And we're gonna make this work. Why do I feel like everyone's gonna die? Would they do that on this anime? Would they have the guts to do that kill him first, please Light I feel like he feels defeated right now Like we're seeing him lose episode after episode. He's getting outsmarted. Why is everyone so cryptic I'd fail the mission bro.  Look at light he's like Of course there's no change in Mikami's behavior because he follows a routine I know exactly what that's like because I'm the same way bro.  It's never gonna change. I'm gonna die this way Oh my god, are we really gonna see light have a fist fight with near because I want to see that happen Don't go to near that's a bad idea. Don't go near near you want to stay far away, bro Are they closing in on light Yeah, get her out of here. Don't involve her in this bro. She's innocent.  Is that the factory from chainsaw man? You know when they find him in the warehouse mocking about finds him. It's the same old house Is that where they're gonna find pochita That's when they're gonna find him Why does he have this book in sandy's dome never hated a child more in my life than right now? He's too smart. This is the kid in school. I just wish you to show up the next day Uh, yeah, it's the last minute of class. Uh, you forgot that you forgot to check the homework One p.m. What time is it now? It's 345. I'm late. I'm surprised near was a specific it said 104.5 seconds and light was like I knew it exactly what I expected. I would not doubt it at this point. Yeah, would you doubt it? Bro, oh, what's going on?  Thank mr.  No, no, no, no, no Why you go with mellow? He does nothing, right?   Akara I'm getting nervous man. Come on. There's two episodes left.  What are you gonna do now? Are you gonna jump in the air? Are you gonna fly candy cane man? Imagine they just gun him down Not in this universe. I want to be in that universe where they'd actually gun him down Did I just enter the multiverse?  Yagami.  That's why he's dead No, I can't look she didn't agree to this. No, stop it.  How big is that? Wait a minute. She knows his name and she just had the death note in her bra No No way Mello is dead.    I know this show by now.   No Why do I hear fire? I'm gonna buy a weapon. I'm going to that death note building right now in tokyo or japan wherever you're You didn't have to show that You did not have to show her body being burned. I had a feeling that she burned alive This show hates me january 20 Two days at the talk of his death.  This is what talking to die for Oh, man, am I gonna remember this date forever? Bro, what happened to the other shinigami the one that was like Where's my notebook watch the show up now? Oh my god, bro. This was nine years ago. Well, where were you on january 28 2013 Uh-oh the animation got better. Yep.  What was that about? How do you Know We need you to stay alive. You're my only hope The notebook. I thought it was a bomb.   Haven't you read your own manga? She this is it. This is it. Everybody. It's gonna be in this warehouse This is the ending.  But if light dies, I feel like other people are definitely gonna die along with him And where does meek and meek come into play This is hype.  It's all led to this L misdiagamy school Everything remember rape ember Why is that the one name that stayed in my head?    He's the only one in this room.  I'm getting pissed man. What's gonna happen? I've never like watched an anime to the end like this like everything else i'm watching is ongoing I mean unless you consider cyberpunk edge runners over but still That was 10 episodes No Lights like More Oh my god, no Why is this so dramatic Damn matzura lose your inside voice wait. They have meek on me. They have him Man emotional bro God they got the 3d fan Psycho That was one of the best scenes in the show tell me not Tell me not man animation wise story wise. That was just great. That was amazing.  Oh my god, bro What wow It was a plan I do it I wouldn't laugh yet, bro. There's one episode left. I told y'all it was a fake the whole time. I knew it I knew it. It was a plan, but I bet nearest the counter to the counter of the counter of the counter Yo, that was the best part of season two of the show. It's the first time I got out of my seat Yeah, that's what I like to hear. I would have noticed. Yeah, you better say that Are we gonna see the villain actually wait? That would be amazing I don't think they're gonna die. Oh god. Why is there one episode left? Oh I Man 30 seconds definitely passed. Oh wait, this is anime time. This is literally two seconds probably If it's just a nerd 30 bro, it's been five minutes Wait, does he win it's called new world in the bucket title spoil it. We're on the last episode I can't believe it new world, bro. Did they just spoil it? Yo, why did light say that bro?   I wouldn't hear. Did he say that? Light lost What is he gonna do now? One name one name is Mr. Yagami He called him god Meek of me. Oh Oh Said it out loud he did That was actually good.      That's the thumbnail right there. Imagine mr. Yagami saw this He'd really die New osd. I feel like he's loving the fact that he could say this right now Bro this dude's doing a whole Broadway performance.  I just I don't know what to say.   Please. Please end this end this please that was legendary I know wow I'm that I'm I'm I can't believe it Was there a secret episode? Why is this taking so long? All right Was the story after l dying crucial Like did it need to happen? A lot of it. No Like I feel like they could have went a different direction But got to that same ending in a way, you know what I mean Would I prefer if l got to that conclusion? Yeah, I think that would have been a better route, but a lot of people could definitely argue that But the way it ended like him dying That was just everything That was powerful The voice acting was out of this world one of the best performances.  He did a lot of things But you know what I mean and him doing that That was bittersweet right there. That was just as good as the scene of him the light dying That was something else I didn't mind near I'd actually didn't mind mellow You know it all makes sense in the end like the story makes sense. There's no plot holes. It makes sense But I would have preferred if l lived To this, you know, he was the one somehow In a way, he was because near and mellow were like his protégés Combined they could stand with l But still I would have preferred it to be l That doesn't take away from how much I love these last two episodes January 28th and god of the new world or a new world those two episodes were Wow, man Like, you know, honestly if I were to watch the death note again, which I probably will I'll watch all the episodes with l till he dies and then the last two, you know, I don't have to watch the rest I don't care about the rest But these last two episodes were everything the ost was on point Izoa just having that change of character getting that big brain Damn that was something else man beautiful. What'd you guys think? What'd you think of the ending? I already asked you what you thought of the Series after l died, but what'd you think of the ending the last episode light dying? Like how'd you feel about that scene? Did you want to live? Did you want to go another way? Let me know down below, but That is death note under my belt. I have completed death note. Next we're gonna do the movie Which is why I don't want to finish this anime because I said once I finish it I'm gonna do the movie and I don't want to do the movie But we're gonna do the movie and I I really hope it doesn't ruin that anime for me I might have to watch the anime again to watch the movie and in my mouth unless I like the movie I don't know. But anyways, yeah guys, just let me know what you think would you thought of the ending of death note and Yeah, I'm really happy about how it ended. It was bittersweet. That's all I have to say See you in the next video. It's been fun death note It's it's been really fun