First of all let me ask, by show of hands, has anybody seen the latest ARP, well the local ARP commercial that's been running? Yes, yes, yes, yes, okay, good, good, and if you haven't it's coming on on certain channels, but much to our surprise, it actually came out during the Dallas Cowboy Football Game last Sunday, so we're big, you know. And our movie star just walked in, Gloria Davila, Dr. Gloria Davila, she is one of our volunteers, and has been, and she was a brave soldier to actually take this for us, and it was an all day event, so we thank her for that. We wanted to see if we could demonstrate this to you, or at least show it to you, our sound is minimal, but we're going to see what we can do. Ready? Yeah, let's see. Light? Light with the light? I guess we'll just, okay. Thank you. Thank you, Ken. Action. I'm Gloria, I'm AARP, and I'm here at the murals to paint you a picture of all the real possibilities we're creating right here in our community, because if you don't think real possibilities of San Antonio, when you think AARP, then you don't know ours. We're making our city more livable, hosting our movie for growth series, providing AARP jet workshops and sponsoring local music and dancing festivals. Get to know us at aarp.org, San Antonio. We'll open up with that jingle for us at some point when we have that event, so you'll hear about it. But before we get started on the reason why we're here today, I wanted to just take a moment and introduce myself, my colleague, and then our volunteers. Because without our volunteers in any city, AARP can't do its work. I'm Lisa Rodriguez, and I'm the associate state director. I work here in San Antonio primarily, but I also have an area in El Paso, or El Paso is an area for me. I really work on outreach and a little bit of advocacy, and advocacy means that we work a lot on trying to protect social security and Medicare, at least being in the conversation when they're discussing changing any kind of benefits. And then outreach, we really want folks to know what we're doing, and we want folks to feel connected. You get your card in the mail, but you may not, you know, say, okay, what am I going to do with this? I mean, it's great for discounts and great for other things. But there's also another value. So we've been trying to do a lot more work here in San Antonio. And I'm proud that AARP is making that commitment. Anyhow, my colleague, Joe Sanchez, and Joe's here, the red shark. Stand up, Joe. Joe, do you want to say a little bit about yourself? My name is Joe Sanchez, and I've been with AARP now for about 12 years. And I work with Lisa here in San Antonio, but I've been doing work in Austin for quite a while. I do a lot of advocacy, and what advocacy means is working, like Lisa said, working on the issues for important legislative issues, like, you know, she does the federal stuff like social security, Medicare issues. You have been working at the local level, you know, in Austin, at the state level, doing work on issues that are important to you also, issues that deal with long-term care, you know, nursing home issues, you know, how to take care of your family, financial security issues, issues, you know, we did some work, Lisa and I did some work on payday lending, along with our volunteers.  I mean, they're all over the place, and they do serve a purpose, but quite frankly, the money that they take out of the community is a lot more than they put into the community. I mean, they're charging rates over 500% APR, and that's a lot of money. And so people are never able to get out of those payday loans. They borrowed a couple hundred dollars.  He had borrowed some money for a funeral, and I know funerals are expensive. I thought it was, you know, several thousand dollars that he'd been paying on it for three years already. He had borrowed a couple of hundred dollars, and he was still paying for it, you know, years later. So, what Lisa and I did was we worked with the city council here in the community and passed an ordinance that now, you know, limits how much, you know, how much, you know, how many times you can roll over your payday loan and that the money that you're paying into it, 25% of that has to go toward the principal because before you were not paying into the principal, you were just paying, you know, interest and fees. You never got to the principal. So, you know, we're doing work in the community, and so, you know, Lisa and I, along with our volunteers, are able to do this, and of course, we'll talk about this later, but we also have, we always have room for volunteers. We're always looking for good volunteers.  And even if you just want to have fun, we want you to, because we have a lot of fun activity which we're also going to tell you more about later on. We also have our executive council member, Julia Casano-Hoyt, who's with us today. And, Julia, do you want to say a little bit about yourself and kind of maybe? My favorite part of being an AARP volunteer is advocacy. When the Texas legislature is in session and lost it, I will help out the advocacy team in Austin by going and testifying before some of the committees. But I first got started with AARP as a good parent in our grandparenting program that we had at that time. At that time, Texas had over 45,000 grandparents raising grandchildren. And that really told me a lot because my husband and I had raised two of our grandsons. So the scope of AARP volunteerism can be everything from advocacy as Lisa and Julia told you, the thing that Julia did, that's kind of like once in a lifetime, but it's a great, very volunteer role. You can be asked to do any number of things, but I can tell you that it's very, very rewarding. And I wouldn't be in it this long if it weren't rewarding as an individual. You grow, you learn, you meet a lot of people throughout the state, and you try to do things that are going to make life easier for seniors. And that's what I love about it. Thank you. And then we also have Dr. Gloria Davila, who is actually, as you saw in our commercial, but she's more than that. She does everything for us. Gloria, say a little bit about yourself because we have a schedule here. I've been a volunteer for five years after I retired as an educator, and I've enjoyed every minute of it. Like Julia says, we do everything from signing people up to passing out meals to helping people get up on the stage, whatever it is, that's what we do. And of course, one of the things that they asked me to do with this movie, which was quite an experience in my lifetime, there's somebody that's never been on TV before, so it was a little scary. But I really enjoy being an ARP volunteer, and my husband is the one that brought me in. He's been a volunteer for about 22 years, and I knew there was something in ARP that wasn't that long, so. Thank you, Gloria. And I promise, we have a guest from our team, Kim Blue, who's in the back, and she's very quiet, but she's very helpful because she's set us up right now in technology. She's really, really important because she does a lot for us, and particularly around technology. But she also has spearheads. All our social media. So if you're on social media or you're not, we have to face it. It's a real way of communicating, and Kim is sort of the expert, or is the expert on that. So thank you, Kim, for joining us from Austin. And then we'll go quickly, but I do want to recognize Don Cassiano-Hoyt, who is Julia's spouse and a volunteer. And then, of course, our very own Alex, who is probably one of the longest time, I mean, he's been with us for a while. What did you say? Twenty-two years. Twenty-two years. And he loves AARP. So we thank you both for always coming and supporting us and supporting your spouses. Okay, so we're going to get going now. Today we're going to talk about what it means for our community to be an age-friendly community. And Julia's going to kick us off with a presentation. It's a kind of a brief presentation, but then we want to do an interactive exercise, because we want to hear from you what you think we could do even better, because I think we have a great city, but we can always do things a little better, especially from the perspective of a 50-pluser. So we want to hear from you when it comes to that. And it could be something that benefits someone in your family that's not 50-plus. So just keep that going, and here we go. So, Julia, take it, take it away. Okay, great. So, we're going to talk about the age-friendly community, and we're very proud of that, because we're only one of the few cities from throughout the country who are now in marketing on an effort to make age-friendly communities, and that's age-friendly for everybody. We're entering the time of for bomb change for how the demographics of this country are going. We are an aging population and what that means is that you and I might have been born into a family of eight children, and you don't see that much anymore. So the population is 18 as we go. Every day 10,000 citizens are boomers, turned 65, and that has great implications with our city. So we're going to talk about those implications with how our society is going in many facets, in housing, in transportation, in medical care, and so on. By the year 2030, gee, that sounds like a long time, but you realize that's only 16 years from now. The United States will have twice as many people over the age of 65 today. That tells us we're going to need more and more people trained to deal with the older population. And survey after survey is finding that older adults want to remain in their homes. How many of you here feel the same way? And hopefully you'll always be in your home. Great, good for you. 86, you fall into that 86 percent of adults ages 45 plus, strongly agree with the statements. What I really would like to do is stay in my current residence for as long as possible. When you stop to think about that, there might be some implications in that in that most houses are not designed to adapt. In fact, American homes have been traditionally designed and built for 35 and younger, the age of 35 and younger. So that could be a problem for those of us wanting to age in place. One of the things that my husband and I did recently because we're getting up there is we had our bathroom in our master bedroom converted. We took out the backup and put in a walk-in shower, had the door changed to where it opened out rather than in and made the door wider. And that will enable, if one of us becomes disabled, we can still be in a wheelchair and be taken in. It's the little things, but if you can afford to do that, now that's your identity game. Survey, after survey, not only finds that people want to remain in their homes, they want to stay in the community where they're living now. You like your neighbor and you hope you'll be neighbors forever, and in some communities that is the case. But we're a transitioning society. The younger guys, the younger, our daughters and sons, our daughter has moved five times since she's been married and I have to add the little caveat, they were in the military, so they had to move. But once they settled down, they got out of the military, they moved three different times. We are still in the same house we bought 40 years ago. They had been through three different houses. But as older folks want to stay in our community, so for the past 50 years, unfortunately, the communities have developed around cars and other motor vehicles as our major form of transportation. But what happens when we reach the age of 70, 75, our vision gets not as good, our reflexes are not as good, our hearingness is good. So we have to make adjustments. We may have to stop driving. And if where we live makes it necessary for us to drive, that becomes a problem. And I think Joe takes over from here. So I've kind of set the stage for you. Thank you, Julia. And as you all heard, Gina talked about the importance of being able to stay at home. Well, you know, we want to talk about what a livable community really is. So a livable community, as Julia was saying, is a community that has some of these features. It's got affordable and appropriate housing, supportive community services, adequate mobility options in which these really facilitate personal, independence, and the engagement of residents in civic and social life. So why is ARP creating this age-friendly network? ARP is creating this age-friendly network because it encourages communities like San Antonio to prepare for the rapid and aging of the United States population by increasing, by providing special attention to environmental, economic, and social factors that influence the health and well-being of older San Antonians. This network serves as a catalyst to educate, encourage, promote, and recognize the improvements that make communities more supportive not only of the older residents but for all residents as they age. So in order to create this network, we're going to provide cities, towns, and counties with the resources that they need to become more age-friendly by tapping into national and global research models and best practices. So we're going to enhance the things that we have out there now by doing work in the community. So there's eight domains of livability and so these eight domains, it's through the development of this initiative that the World Health Organization has identified these eight domains that support active and healthy aging in the community. As you can see there, outdoor spaces and buildings, this is accessibility to and availability of safe recreational facilities. We've got transportation, safe and affordable models of private and public transportation, housing. There's a wide range of housing options for older residents aging in place, as Julia said, and other home modification programs. Then we talk about the social participation. These are programs to leisure and cultural activities, the opportunities for older residents to participate in social and civic engagement with their peers and younger people. We've got the respect and social inclusion. These are programs to support and promote ethnic and cultural diversity along with programs to encourage multi-generational interaction and dialogue. So these are all things that we do here in San Antonio. We have Fiesta, we have the Institute of Text and Culture, we have so many things that provide that part of the eight domains. Civic participation and employment. We have the promotion of paid work and volunteer activities for older residents and opportunities to engage in formulation of policies relevant to each one of our lives. We have communication and information. This is promotion of and access to the use of technology to keep older residents connected to their communities and friends and family both near and far. Of course, we provided some information on tech that's technology, education and knowledge. It's important that we make sure that older people are connected because sometimes they're isolated so we're providing training on your phones and iPads and everything else that you can keep in touch with your children, grandchildren, friends and family. You know, wow, that's pretty much my part. Lisa, you're up. Being part of the age-friendly network, as Julia mentioned, we were fortunate enough to ask for the designation from AARP. First of all, because it really goes hand in hand with the SA-2020 plan. In there, a lot of those domains just spoke about our drive. But for the most part, realize that it is important to focus on the population that is aging. But being part of this network is really going to help us have access to other cities that are finding the same things we're doing. It's going to provide us access to research. Lots of times, for example, if there is a park, if there is a park in the community, we can't always rely on the city for everything. There's just not enough tax dollars. We don't want to tax the grease. We don't have enough tax dollars. Lots of times, there is a gap. And with that gap, you need to go in approach foundations, and usually groups do it together, or the city will do that. But in order to do that, you need research. So being part of this network of age-friendly communities will help us hit some of that research, especially if we want to speak about the 50-plus population. For example, Oasis is another 50-plus group. I'm not sure if anyone here is ever part of them. But they're one of our partners. The AAA and San Antonio the group of AG are also one of our partners. And many universities are part of some of our partners as well. Plus we have partners with lots of nonprofits. And churches. So it's really, really important that this gives us that opportunity that we do partner and that we have some kind of something in common, because there's a lot of folks that do care about what happens to the folks once they get a certain age, right? We also can be met toward. In fact, I was in Macon, Georgia two weeks ago, or a week ago. I was shadowing Macon, Georgia, because Macon, Georgia was the first age-friendly community. And what I learned there is that the community came together. They went through the whole process of gathering input, and the community decided, again, it's hard to decide where you're going to start, what you're going to do in San Antonio. We're a lot bigger than Macon, so I'll disclose that. But they were able, because they had been part of the age-friendly network, they were able to barnish some research and get some expertise on what a part should look like, particularly for it to be age-friendly. And because of all that research together, lots, the University, the City of Macon, and the County of Macon, they jointly came together and they were able to leverage $22 million to improve a part that has been in this right-wing downtown area, that everybody can come and enjoy. Maybe not every day, but everybody can come and enjoy. So I was able to see that, and we have a lot of opportunities here in San Antonio, and we've done a lot of great things. So we have to recognize that, and we do. We're just trying to figure out from a perspective of what can we do better. Those are good. Okay, criteria for membership. Well, as we just told you, we need to ask for that designation, which he did, and actually he became designated in March, but it was actually announced in June. And the reason we came is because our CEO Barry Van, at that time of ARP, was in San Antonio. He was going to be in San Antonio for that day, and he wanted to announce in the New York Hospital and enhance. So that did occur. But just to let you know, we've been working on this for quite some time, and there is a lot of interest. And we know that there's still interest with whoever is there today at Council and Mayor Ivy Taylor. She is very interested in streets and sidewalks and what she calls quality of life issues. So that's a good thing. What we're doing right now in this process is we really need to gather information, because that information is really going to be part of the page-friendly plan that we're going to represent to the city. So part of the criteria of being a member is that you're not only, you can tell everybody you're age friendly, but what else are you going to be? We're going to write a plan and perspective it with the disaster. And that's anybody from 50 to 100, 110, or whatever. And we really want to know what is important in San Antonio? Joving over those eight domains, we can't work on every one of them. But what is a priority for San Antonio? And we know it's going to be different depending on where you're at and who you're at. But we do want to take that time to ask folks to give public input. This is not our plan, this is the plan of the community. This is a member list of some of our members, not all. We actually have 33 cities that are part of this network. And we're very proud of it before you'll see San Antonio there. Of course we have other Texas cities that are joining. First it was Austin, then it was Brownsville, Texas, then it was San Antonio, and most recently it was Dallas, Texas. And we have some buzz around the office that Houston is very close. So this is really municipalities, citizens are really interested. In particular, ARP, when you're a member, you're a not-member, there are people who want to figure out how can we have a quality of life. Just because I'm 60 or whatever, I'm 50. What can we do in our city that's really going to help me live my life to the fullest? And then here, we'll learn more about this, and we're going to give you some announcements to get. But we'd like you to go if you don't, then you can use the computer as Joe will announce later. We have some tech classes. We'd like you to start using the computer, but we do have a website that you can go to, www.ARP.org forward slash page friendly. If you go there, you'll see that they'll mention San Antonio. Which you'll also see in the video with our new year at that time, which is when our guests will talk about the importance of being an H1C. And then we'll continue to work with others to try to guard them that support. And I believe that in this district or in San Piedron, oh, maybe, yeah, I don't know, it's very slow down here, but I think it's Piedron. But in this area, and maybe it could be a piece of it.  Of course they're not going to say that. You often have a lot of power in this room. Not only because you're an ARP member, or want to be an ARP member or a prospective ARP member, but because you have experience in this city. And that's really what we want to capture today. So with that, I'm going to turn it over to our volunteer, Dr. Doria. Dr. Doria Davila, and she'll be up here to kind of start a conversation that we might have.  He kept asking me, when I retired from being an educator, he kept asking me to become a volunteer with him. And at that time, it was about, oh, six, seven years ago, I said, I don't want to do that. That's your thing, not mine. But little by little, I started watching what he was doing, and the friends that he was hanging out with, and they were all older people. So I said, well, okay, so I started going with him just as a psychic. And so when I realized what it was that he was doing, then I said, okay, then I'll become an official volunteer. And then as we started going out meeting people like you, I think that is the favorite part of what we do for AARP. The other thing is that I don't think I ever realized how much AARP does for senior citizens. You know about the discounts. I think everybody, you know, that is a member already has a card where you can get discounts below the place. And initially, I thought that was all that was going to be. But as time has gone by, we've gone out and met hundreds and hundreds of people like me, Mexicans, Spanish that really care about the community. And so as you can see, look at us. We're all Hispanic and we're out meeting our people. And AARP, that's what AARP wants to do. So we have been out to the Tejano Conjunto Festival and my husband and I can't dance anymore but we still got out there a little bit. But it was so much fun with that. We also have been to the Market Square. We have been to the Palo Alto College Festival and we go out to an abandoned or a place like that. We have a conversation with people like you. And this thing that this project or this effort that AARP is going through is to find out to have conversations with you about what is important to you in your community. We talk about age-friendly communities. Well, what the heck is that? That means that we want housing, we want transportation, we want health services that are friendly to you and me and my husband our age. And maybe even the 50 plus people because you know that they don't think so but they're going to get to our age pretty soon because time passes by real fast, you know that. So this is why we're here to explain to you about age-friendly communities but at the same time we want to hear what it is that you would want and prove in your community. That's what we really want to know and so I'm going to give you a couple of examples of things that people have said to me but Joe and Lisa are going to script what it is that you're saying because we want to take back to the powers that be what is important to you. The same thing that I want from me from my husband and my kids. We want a community that has the services that we need. So for example the times that we've been out I have spoken to people that talk about health care services now I don't know if you need to do that but many people get on the bus and then transfer to another bus and perhaps transfer to another bus it takes them all day to go to a hospital or doctor's office to get to a hospital. And so is that important to you? I've talked to another man who every time it really really rains very hard his neighborhood gets flooded who's going to help him? Is that an age friendly neighborhood? No it's not. So we've also heard about sidewalks parks they want more police protection more police security they want sidewalks get the dogs out of the street swimming pools so what is it that you think is going to make your community a better place to live? And that's what AARP is here to tell you about all this to give you information but at the same time we want to hear you because we already know our needs and our issues but we want to hear from your community as Lisa said what is the name of the councilman for this district? Viagran and this district what do you want? So that's why we're here we're going to pester you a little bit to give us some ideas because those are the real ideas the ideas that come from you Does anybody have a question about what it is that AARP is trying to do in San Antonio? Yes I moved here to San Antonio to begin my entire life here Thank you Number one I got to give you kudos because we don't have this back in Michigan Yeah But what we did have is each suburb had like a senior center or a senior community and we would gather there once a month we would have a calendar and something was always active for keeping us busy for the month either going on a field trip or out to eat or taking bus rides to the doctors or having doctors and nurses coming into the community and doing blood pressure check foot check and diabetes check and all this and that Yes Sometimes hairdressers and stuff like that Do you have anything like that in here like you said here? So the city does have a senior center a senior community center and I do know that Vida Cisneros is not too far from here down the military Oh you're doing it What are you doing here? Up on right here Oh you're closer to the area Every district has a senior center So are you used to come here? Yes Go to senior services and you'll get a complete listing and then there's some jointly ran or I should say in partnership with NUELMED but it sounds like the district 4 center would be closer to me district 4 we want to write that down Okay another question I was very active with the blood drive and giving blood I understand the red cross is not red cross here what is it here or do they do blood drives here What's it called? San Antonio Blood Bank What is it? San Antonio Blood Bank San Antonio Blood Bank Yeah but they have district offices and there's one right here military by the the Brooks City base It's right next to Avery's Next to Avery's It's in that little shopping area because they send emails all the time Plus they have mobile trucks sometimes So what are they called because I've been trying to search San Antonio Blood Bank They call me all the time They have district centers Okay I have A plus blood I'm supposed to go give today In fact if you give this month you give it into a raffle for post tickets and if you give twice between September August and September you got an HEB card for ten dollars I'm on their regular mailing list for seven to seven That's a great question So this is what we want to spur We want to generate conversations about what you're thinking What is it that you would like What makes this community better for you to live for young people as well as people our age? What exists already? What exists? Your science says things are happening right here in San Antonio Blood Bank What are those benefits? What do we have that we can add to that maybe we don't have? Are you talking about AARP benefits or are you talking about benefits in the community? I'm fairly new This is my first meeting and everything We're not going to let you go now You know that I'm wondering what is there that we can add to what we have Housing I think is a big thing There's a lot of seniors that need help like the rails that they were talking about rails or maybe to hold on Because there are a lot of older people at home already that really nobody knows about and they're having problems and they don't know where to go My neighbor asked me not long ago I don't know what to do My husband is getting older and he's going to have surgery I have no health This is a matter and like you said if you go across town they got you a ride to take you to the doctor and stuff and I was telling them I'm sorry, thank you When I got this little note in the mail I was going to say what's going on there So I said what you need to do is age age proof your house It's like you do a baby fight it or something like that Sure, I'm glad you said that because we do have a program called Home Fit at AARP and that is a program and we have yet to really roll it out but if it's a need we should take that into consideration but it's really about whether or not your home is fit for you as you age it's so much and you don't even think about it the counters Home Fit Home Fit H-O-M-E-F-I-T They provide me There we are It's not that they provide you It's a program about what makes your home fit So it's really about bringing awareness There are resources in the community that maybe assist with that It's a program to really let you know what it is you got to consider as you're preparing a home for someone that may need special accommodation in particular medical care Yes ma'am I was wondering why don't they make I know it would be a lot of money but a community let's say people don't want to live in their home anymore they want to leave it to a family member and they like apartments nice apartments one or two bedroom apartments for people from 50 on let's just say they have a personal system they don't know besides assisted living where they can be more independent I'm sorry they don't know how to make it much money All mine I think either they have to be a property to get any help because a lot of us are we don't make enough and that's a big problem You know one of the things that I have encountered when talking to people especially the senior citizens is that there is a lot of information on the internet and access to a computer is key my husband has just registered for the first time he's 85 he just registered for the first time to have about six classes in computer literacy hey you have to if you want to to be able to just find out information in a moment then it would probably improve you to perhaps go to some technology classes and ARP of course has those and I think this lady over here she wanted to know about where they are and when they are and how to get there well I just took my iPad and I was able to Google it and find out where these workshops are and so it is that easy but if you don't then I think probably calling the city of San Antonio and the county, the Bear County offices and see what they can get you because you have to start at the very beginning by calling and asking what it is that you want to find out so if it's not the computer if you're still not comfortable with a computer like my husband I mean I have to drive him to the computer kicking and screaming because he doesn't want to do it but it's time that he learns he depends on me to use the computer and yet he's a very intelligent man very hard working and everything however well yeah and if you're not comfortable with it at all that's fine but check out with us and anywhere about the workshops that we have for technology we have information for you here and the good thing about it is that when you go to one of these technology workshops they help you with an iPad, with your iPhone and then two people sit together and they have one person that sits right here to help you individually if you need it that is the beauty of these workshops that ARP is doing so find out about everything that ARP is doing but anyway, yes sir you can call 311 city of San Antonio I've got to tell you anything you want to know 311 that's true I've got it from y'all's number on the flyer from what? from the number on the flyer really? great when I call them and they say I'm going to take glasses and she goes here where? okay we just got some feedback right now that at the senior centers once you find a senior center they have computer classes as well I think the more classes, the more free classes you can take the better so for those who are interested this gentleman just offered out that information so that we know that and they also have other, I know we've been there to talk about social security and different things that's a good thing, that's another resource in the community the gentleman in the back had his hand my name is Geek Kaseel I'm with Congress and going to August office but I did spend a lot of time spent six years working in the city council office as well and what the gentleman said is right on 311 is probably the best way of getting in touch with any of the services, any of the departments within the city of San Antonio I worked quite extensively with a lot of seniors in the district office as well and the senior services, the human services department they have a senior services department again that we use, so even to this day and they're very helpful there's a gentleman there who heads his name is Edward Gonzalez he is perfect he'll give you a list of all the programs they'll assign you a case worker and if they don't know the answer they reach out to AARP and to APOG and different organizations here around the city that can find you and answer just about any senior question that you have do you have a number for that person? you can just you can reach it to 311 I didn't have a number where I just had it out top of my head but you can reach it to 311 when you call tell them you'd like to get the number to the human services department senior services division I think you can give me all kind of information on the senior center too by the way and everything that's going on there and what kind of services they offer as well what was his name again his name again Edward Gonzalez this lady had a question I just wanted to say that one of the greatest resources that I found when I was looking for help with my parents I took care of both my mother and my father all of the hospitals have social services departments and they're like little clearing houses for anything you need are there any other issues or challenges that you have in your neighborhood any ideas that you want to give us are there any resources for like a traveling nurse or a doctor that she's not sick thank god she just does she see a doctor at all yes your doctor may sometimes in order for her to get the service it has to be a referral from the doctor but she's eligible for probably a home care home care and a visiting nurse also but it has to be referred to by the doctor how many of you are going to take her and just refer that to them yes there is a hospital based group called Senior Services and they do a twice yearly mail out of all housing available throughout the state but specifically here in South Carolina already and when I was doing solar in different hospitals to have full numbers and names of people and in senior services in Austin is it through the city of Austin no no it's it's a private private to google it and sign up for their literature their booklets online any problems with security any problems with sidewalks sidewalks there are a lot of problems what district do you live in district 2 I live in district 2 it used to be of course she's not a mayor but we do have a new council member have you tried their office we've tried to be in touch with the arts area have been told I mean coming up area and artists and things well it stopped so we all art we've never had streets redone we need curves we need law we need law I think not we'll just see the couple and and around that's an important issue and one of the things that ARP has done here is we've gone out and done some street surveys we've gone out to check out because a lot of times you'll see it's almost impossible to get across the street because the streets are so wide if you're a little bit older if you're in a wheelchair or something I mean it takes you forever and by the time you're halfway through the lights turn and all so it's really dangerous then we've got all these other streets that don't have sidewalks and the ones that have sidewalks are either cracked or there's something that's or there's a tree in the middle of the sidewalk these are all things that are important to our community and things that you as an individual can get involved in doing as I said our volunteers have gone out they've identified streets this is a street whatever street, commerce street something is really bad let's go out and get together so a group of neighborhood people get together, go out and do a survey saying look there's no street lights, there's no sidewalks and then you go back to the city council person and we and we've had some really good success with that but that's something that you all can do yes sir? yeah, again we've had a meeting with the city he's right on there are some programs with the city that you can get in touch with your city council person where they can put out these slides you've probably seen a perfect one was on Quirkesburg road it's called a hawk system and you know how wide Quirkesburg road is well that hawk system what it does it works along with the city lights, the stop lights that are in between major intersections on a busy street that way and this is right across from any of the senior centers here but there's a senior apartment right across from Quirkesburg road you all know it's called a tip top there was a couple of incidences there where somebody was run over and a couple were killed and you all know how wide that street is and it's right in the middle of an intersection where people didn't want to walk to the corner and walk across the crosswalk so they're taking chances and going across there what the hawk system does and this is something that you can ask your city council person but in a nutshell what it does it allows you to press the light before you cross and it's a regular street light that's right above it and it will turn it's always on green but when you press that light it's on a timer and it will turn to red people stop and it has sensors on both ends so that once you're across the intersection on the curb it times out like about 10 to 15 seconds give you enough time to get on the curb away from the traffic before it turns green again and allows the traffic to go through there's a reason it's called hawk it's an acronym but if you call the city council person here they can initiate a traffic engineer with the city of San Antonio to come out and do studies on that and then they can push it through very much for you as well if you have a situation where you have a traffic Culebra was another one Culebra Street was a location where a lady got run over and killed that's another very busy as well exactly but there's also Department of Transportation is a good resource as well and they're right there on Callaghan so I kind of agree with this lady you know sometimes you do certain things unfortunately trying to get to the right person it's always very difficult and it takes forever and ever and ever and sometimes you can just give up you just get frustrated that you're not seeing the result so that's just a big problem and nobody else do anything there's a new council member who this group too wants to get elected he's appointed so now it's a tie that's an opportunity for you it's a shame you have to do that you know you should be able you should be able to say hey you know there's twenty fifty people that we need the same thing what's the problem and I encourage you to document how many times you've actually reached out because in a call you said you know I called Tuesday at ten o'clock I called Friday I called Monday that is very powerful so if you should document it that's good and I guess it depends on the responsiveness of that person that has that district but those are things that you should document take pictures of the cars that are stopping and the is there a police substation near you yes there's one that that used to be the H.E.B sometimes that used to be a very long time she's been there so they're aware of us but it just seems like some area yes ma'am I did what we hear right behind Stinson airport airport my house is up on the hill my house is right on the corner of the Spada National it's going on three years now the bridge collapsed so now there's a lot of traffic in our area because of that one street I called 3-1-1 I've spoken to a lot of people our neighbors we've had community meetings through our church and I've yet to hear of anyone that's going to get fixed or I had heard it was because of funding, money not being able to get the money to be fixed that has caused a big problem like if we're traffic in that area now because of that one street being closed we get a bicycle a bicycle there's no sidewalks at all I had heard a year and a half ago that they were going to add sidewalks and they were going to make it to street wire it's getting year and a half and who did you reach out to? well our church agreed the people that in the community we all gathered together in the grounds of our church and we did have a meeting and it's been like a year and a half we haven't had any feedback on when it was going to get fixed I called 3-1-1 like I said and I've gotten no information what district are you in? I'm on the south side of town right off of it's Father Road and actually I'm inside 410 what district are you in? district it's going to be 3 years in July this July is 2 years as a matter of fact that bridge collapsed the bus route my daughter would pick her up right in front of the school now everything has to be rerouted all the kids have to now their parents have to scrabble to a certain area to drop off and you're talking about the school bus the school bus, yeah used to go through there there wasn't that much traffic they would be a very powerful ally I'm sure they would have to reroute the buses it sounds like they're organized you've got a coalition but you should really reach out to that school district because they too having someone with that particular sort of population of children and then you've got the church having that kind of coalition I know it's a lot of work ideally we wish we could just call and get it fixed but that might be another suggestion when all else fails sometimes calling the demonstrators helps because they do not want the bad publicity and I don't know if I can say that but I'll say it anyway and the demonstrator you mean like yeah media attention yes sir I really don't have a question but I may have another number that gets forgotten in this city a lot that's a very important number for people who need help maybe there are people out there who can't pay their utility bills this decline will get you help along the line there's a lot of resources there another thing too is crime in this city but if you want to cut them out of crime in this city it gets another neighbor I moved in Monmouth almost 13 years ago we had a lot of problems with late night parties under drinking mostly for Trinity you know it's not cheap to go there when people send their kids from out of state they give them money they pay that safety whatever they want to do without the neighbors were a little intimidated a little afraid of retaliation I got tired of the police I got hold of the coat he did something we don't have those issues anymore but we know each other there's a new online community it's called Next Door it started in California and what it is is an online community for your neighborhood I started ours for Monmouth a year ago and you have to live in the neighborhood to join it but then you get to see other neighborhoods as well and it's sort of like Facebook when there's crime somebody steals something somebody needs a babysitter we put it there it's not for commercial we ban people selling things all the garage sales but we're getting to know people it's like little newsletters it's similar to Facebook it's an online community but when you join that you verify that you belong in that community in that neighborhood and they're blocked off you don't have one in your neighborhood to start with you simply go on and ask them to start it once they get the boundaries but they're growing instead and is it very safe internet security you first have to verify that you live there I started it under the lead I didn't know it was going to be the lead level one and I actually put in a credit card and I immediately changed it I just have my street but by now people know where I live and it's we argue the next one right now we haven't had that in a while I started it there and people RSVP they let you halloween if you're going to give candy you go on there and say so so that the people with their children know that you're giving candy there's a lot of resources out there I've been a volunteer I've been a volunteer for eight years I've been a song capacitor I've been very involved in the lives of what I'm working on right now by the way I'm very lucky to be in another AARP program SCSEP I've recently laid off a kid in seventeen years so I've paid me a small amount to volunteer basically they call it training I think it's fantastic to be afraid of a computer AARP is partners with many many organizations and one of the organizations that we have that Alex is the chair of the little council is what is called salt triad salt and that is a partnership between the sheriff in the bear county the police department and AARP and what we do is we meet about every month to talk about the scams and all the crime that's being perpetrated against the senior citizens for example this coming Sunday bear county sheriff department is holding one of those night-outs that you're talking about and they're going to be holding those all over the county and the first one that they're doing is this Sunday from eleven to two of I-10 I-10 at I don't know if some of you have gone on I-10 where there's this place called mi casa tamales and it's like a gathering place for dances and things like that and they bring in big country western people to sing but at the same time it's a really big place where you can come in and visit with the deputy sheriff who's going to be there and then AARP is going to be there also so we're also in the anti-crime or anti-fraud against senior citizens we've got the fraud network there's a lot of resources that you can find out on the internet on our website we've got an AARP national we've got an AARP Texas we've got an AARP San Antonio we're saying again AARP is for 50 plus so I know a lot of you would never consider yourself to be a senior citizen, my mother who is 70 doesn't consider herself to be a senior citizen but the point is that we really want a perspective and we really are trying to figure out you know the 50 plus you probably want something a little bit different right the 50 year old we just turned 50 first of all for like AARP you know you're looking for me it's a job right and then you have people who are 62 65 and have experienced what AARP may be able to do for them whether it's the Medicare Part B that they hear about because of membership whether it's a discount because they say it's funny or whether it's because we gave them some information about Social Security that they need to or it's because of our CSEP program which is a senior community employment program depending on if it is unqualified but we're always looking for candidates that we train and we try to place in we actually try to place them in employment but there's no guarantee however there is partnership and it does it gives you a small stipend but it also keeps you busy because you're laid off and want to stay at home but just to kind of keep that in mind so you know again thank you for everything that you're giving us but if there's anything else anything that you think needs improvement or maybe something great that's going on in the city somewhere else that you'd like to see closer to home we're here so this is all going to go into our plan so we want to be able to stay between a mission library and they told us they want you already told us some stuff you know obviously safety is a huge issue streets, curves, some housing told us a lot if there's anybody here even if you don't live on the south side maybe kind of some of you came sort of southwest maybe even further I want to be sort of downtown or more than south of downtown not far from Central Catholic but anyhow just you know please if you have anything else we're not trying to bad you we just want to give you know even do y'all have meetings like this very often or what do y'all do actually for the in community yeah so what can we do to have maybe something like that once a month every other month or for everybody kind of gets together yeah so you know that's a great question and we do have Gloria alluded to a community council and the community council does meet on most months but they take a break during the summer and then through our volunteers we do have at least a quarterly meeting for our volunteers to get updated on everything we're trying to do in the city our membership, believe it or not we have 133,000 members in Bear County and it's growing so it's a little hard but we're trying to figure out what we take we used to have what's called chapters and chapters was a way for people to be engaged but we've learned through research we just do not like chapters it's not that they don't like them they just don't want to do that and it's kind of overwhelming when you look at the research however we don't have to call it a chapter but we could gather maybe every other month and we need to do that in different sectors of San Antonio those are great thoughts you have like the doctor just said well most of us are not medical aware we'd like something in our community that we can gather and maybe have the same information but in our community the way we can do that is we would love to have a lead think about it, no pressure but like Gloria, she's the lead Julia is the lead they're busy, they do a lot of stuff we could trade that person maybe they have a lecture time and this is what we're doing or we can be in contact and if Joe and I can't be around maybe we can in different sectors of the city meet on a bi-monthly basis I don't want to say monthly but the lead over here is a lot but we could depending on what that person wanted to do but it's about who wants to gather who wants to hear about the issues, the updates what happened with this, what happened with the input what's going on, what kind of events are out there for us we're going to be handing out some information shortly about some technology classes that are going on around town I love my name, it's the young man right there by the way, the TE I've sent several people to the TEJ work house I'm from the IT world and you guys are doing awesome they were so impressed they're very professional very cool, really impressed we're working on bringing one to the south side of Teong right now we have classes at Joe, do you want to tell me what we have our classes at? We have classes at the Pearl Brewery at the San Antonio Area Foundation I think that's the address 303 Pearl Parkway and we have those and we're going to hand out the sheets we're having them twice twice a day the next training is on the 23rd that's going to be at the Guadalupe Theater that's at 1301 Guadalupe Street and I'm cheating because I'm going to get that turned to flyers, we have flyers don't worry, you're going to get that address anyway, these are two hour trainings that we do on your smart phones your pads, iPads we provide the smart phone or the pads and all you bring your own so you can say how do I do mine information go through the class for two hours and then you can come back as many times as you want and then for next year in 2015 we're going to add on to that we're going to use different types of devices right now we're using Android and Dell devices next year we'll be switching them out using Apple devices but you can bring your own device and have it we've talked about several things we really people know us for our magazines for our discounts but you all don't really know that we really are in the community like we are now we're in the community doing tech training we're in the community doing work trying to get safe streets that fight the issues of financial security these are all things that are important to you to our community and these are things that we want to make sure that we work with you in doing that now ARP is a huge organization we don't want to come in and say we know what you need you need to have this or that these are called community conversations because we want to hear from the community we want to work together with you tell us what you all need and how we can work together in getting that done and all ARP is a huge organization it's one of the most powerful lobbying organizations in the country you have us in your neighborhood we want to be able to work with you and address the issues that you're talking about safe streets and all those things and so we're going to be here on the regular basis we're trying to open up an office so we can have an office space here we've been working on it for four years to be honest with you we're that close to getting one and then you all come by our offices and have a place to come by and visit us but we are working on that Lisa, you'll have our information but get online look at www.ARP.org either San Antonio or Texas Oversize SA you can look up and see what's going on in your community if you want more information I'm talking by selling them now it's<PHONE_NUMBER> I'm here to be able to hopefully work with you in meeting some of the things<PHONE_NUMBER> we'll be around we're holding some other conversations we're doing something big we're doing a bit of a village we're doing a talk show cultural events Joe and I are doing what's called the scene posters around the city what would you do and we're actually going to hand out cards soon so that we want to see if you didn't want to say anything in the crowd we would love to get your thoughts there were some pens here I think everybody has a card but part of what we heard we've done about 8 or 9 listing posts we were, for example, at Syglovia and we asked people what would you do to make something even better a place to live more cultural events more festivals, more time for family more fiesta, more spurs you heard a gamut of things but we saw a trend and the trend was cultural events parks and open spaces jobs and then you saw housing housing started to become a little bit more popular and maybe we can sign up I think we have a connection now but we've got housing is there's a real need to know that there's research that indicates we need affordable housing for as people age but now just giving you that context but also we wanted to tell you that because of cultural events and we are Hispanic Heritage Month and this is for everyone because we love everyone we are going to be having a pretty large event at Trader's Village and we have invites for you today at Trader's Village on October 4th and it's the theme of our event called Cerebrando con ARP from 11 to 2 again, you don't have to write it down because we're going to be on TV from 11 to 2 we're going to be having what we call a resource fair and we're going to have a lot of the same folks if they're discussing today how can I adopt a pet how do I improve my part how do I get some dance lessons because I want some dance lessons and I want to learn how to solve that we're actually going to have a dance instructor there that will be teaching you how to dance from 11 to 2 and then we're going to have some entertainment we're also going to celebrate with music and the folks that will be playing at this event after 2 o'clock we will go with live music the Trader's Village to get in they only charge us $3 for part however if you have your ARP card with you after the first 300 cars get in free it could possibly be a free free event for you but the folks that are playing starting at 2 o'clock are the Texas Tone Rangers they're a little bit of like they're on a country we have Vela who's a chicken on a bullies van we have La Deferencia playing we have the Tex Maniacs and then Roberto Polito is closing for us so we have a slew of entertainers it is free we want you to come out you can sit in your launcher, enjoy the fresh air we're praying for fresh air if you bring your ARP card you have some goodies for you we're not going to tell you what it is we're going to be under a tent it's going to be fun we don't have enough money for food however they do sell food it's pretty affordable at Trader's Village but it's a really nice avenue I know where's that we're going to give you information oh ok the address is here Trader's Village is actually located at 9333 South West Luc Fortin I'm here to solve right over here so not far and it's a huge facility it's traditionally called a flea market but it's we're going to be under the Browne Expo and it is a top notch for anyone who's ever been there and again it's fun with a purpose because we're going to have resources from the city there Joe's been working really really hard to get those partners there they're not going to be selling anything for the most part I think we have it over there with some of the creative art if you're interested but other than that they're there to give you information and they have goodies for you too and there's going to be door prizes some really nice door prizes you can register for so I'm not saying I can't tell you I can't tell you what it is and in addition to that as Joe mentioned we are working locally we're working on local discounts currently all our discounts are whatever our national partners are working on and they're great discounts because we can go I don't know how many of you have this but you can go to Outback State House and get 15% off the bill now they used to do it like all the time but I understand now it's just Monday and Thursday I guess too many ARP members were going on the weekends but locally we at the Toledo Festival and it only happens once a year we did have a discount for our members that was our first one it was a small one we're going to kick it up next year but I'm really proud to say that you'll be here and soon that we have a discount package for our members to attend now they're select gains however they're not bad and you can get a $49 ticket for $25 and that's all I'm going to say until you get your dollar I'm really excited we're also going to be the official we are also when the season starts the official sponsor of the baseline budget a little thing we're doing because we want to connect with people and golly Joe and I did the research and as far as their audience 48% of their audience is 50 plus and that's not just who's in the arena, that's who's watching on TV and who's listening at Toledo so we're trying to do some meaningful partnerships that make a difference to our members and we'll be working on more I know there's museums and we've had good missions and what about this, we're working on more more to come, we just thought we scored a real big one thank you very much for that okay, Gloria why don't you mention something else yes, how many of you have phone calls or emails where they want to take your money but we have all the time I'll give you an example Alex has many nieces and nephews and he's got two nephews whose names are junior so we get this phone call from this kid named junior and he says get a lot of them, we deal we deal we deal as junior and I said Alex? He said yes deal Alex well then I said okay well let me get him and so this kid wanted to convince Alex that it was his nephew by the name of junior well he's got two but as smart as the sharpest Alex is he says wait a minute you ask him questions and go to find out that is this some kid that wants money from him because he's in trouble if it can happen to us it can happen to you the same thing with me on the computer, get people that send you emails all the time and even though you can be intelligent, you can have a doctorate, you can think you know all the stuff that's going on you don't because they are so good but and the reason I give you those examples is because AARP has a fraud network on again you have to get on the computer but it's very very helpful and it keeps you updated with whatever is going on the stuff that's being perpetrated on the seniors it's just unbelievable they come to your house, they want your social security card, they want your Medicare card, they want to take your money for fixing your room and then they take off and that's those are the types of things that we talk about in the song try at meetings because of all these things that are going on the deputy shares and the police officers they come and tell us all the stuff that they're doing and trying to keep all this fraud from happening to the seniors so check out for that fraud the network that you have $7,000 in our and scared her Exactly, unknown, known, known don't answer it or private number don't answer it that's what I think I'm sorry sometimes they want to give you a million dollars oh yeah don't fall for that that's right my mother is 87 and this man came knocking at the door to live by herself and he said that he needed for he needed to sit down and he sent this immediately certainly and it had to be done and arrest her she got scared and that's what they do they threaten you they make you afraid and if you have nobody to talk to you or ask for advice then you're there for them to we're passing out these sheets and they may look the same but they're different these are all the classes the rest of this year we have a couple of classes a couple of classes over the pearl make sure you look at both sides because they're different so you can see all the classes all you have to do is you don't have to be an ARP member in order to go to these classes you just have to call up to preserve your space make sure you call up to tell if you're going to have two people or three people and do it fast because they're packed they have only so many seats and so they get to go right away I think this lady right here have a free hand up it's alright that's a senior moment then you can do it you're over and over and your brother is self-sacrificing whatever you want and we get $300 it's still a few bucks there are notes that you'll know and you can go over and you can wait until we call up and you can see so I called up from Miami we have a few notes and we'll look here but they were saying that they had an accident they asked it in the morning so we thought that it was a lie good this is a community conversation and the less we talk the better the more you talk the better so we'd like any more feedback that you might have yes I don't think so Lisa legal help from AARP there used to be and they would also pay for they were three attorneys they were three attorneys they were three attorneys they were three attorneys they were three attorneys in the city and they would do your will I don't think we're doing that anymore I know that there are people not in Washington DC but only in that area in that particular area we submit to the building and they have you know there is an office called the AARP Information Office if those attorneys are still going in they wouldn't know but I don't have the number right now it's 3% wait a minute you know a couple of others and we're talking about that a couple of other things we talked about the CSEP program for job training AARP also does free tax aid service for your taxes and we also do driver safety if you haven't taken the driver safety course it really is a good course it really is good twice I had to if you call that office they'll tell you where the classes are being held in the city and they will also each year they start doing the tax returns around the 1st of February they're at that office but you do have to make it a course it's the AARP Information Office I was in there recently and they had a room tour of people taking the driver safety class and both driver safety and the tax aid they both offer classes not just at the embassy center but in the community if you go to AARP.org forward slash Antonio that will tell you what's going on in the city so for tax aid for example you'll have a variety of locations we do have because we partner with non-profits and what we'll do is it's housing non-profits we'll go into wherever that apartment complex is and we'll set up shop at least the tax aid folks will and they'll serve the community one thing about the driving I've for years wanted to take that class and I've always worked it's always on a weekday the minute I got laid off I went to look into it to go to one they now have a long line but I'm taking it online another thing we're doing we're doing movies movies for grownups these are free movies that we show preview before they come out we've already done with the Cesar Chavez movie we did the Catitas movie we did another movie with and so it goes and we're planning to do a couple more coming out really soon so get online look at what we're offering as Joe mentioned we are looking right now at doing a movie for grownups right here at the City Guys Theater we're still in negotiations it's an animated movie though it's called The Book of Light but it could be something you're interested in or maybe you want to bring something with you that maybe I think I love animation now that everybody does bring someone with you that may like it that'd be great there'll be information going out on that that kind of keep you abreast but kind of coming back to the age friendly community planning plan I know we've heard from people that quality of life issues are always a concern safety and really what about the services how can I get more information on services how can I have more information on activity and I guess there's a lot of resources as a gentleman in the city already a lot of us collectively listed at the senior centers but it's just so hard to find it you gotta know who's this you gotta know who's that you gotta know which website to go to we're hopeful that our adarpete.org website will offer you that information but again part of the age friendly community part of that feedback is how do we collect all this information to ensure that people of all ages but in particularly the 50 plus know where to go that's always been no matter what community initiative I've ever worked in personally it's like how do we warehouse all that so I don't have to go look at it I use the computer somewhat I have a question about your commercial when you say I love your commercial but when you say I'm here at the Mirfield I don't know where that is so does anybody know where that was at does anybody have an idea I don't know the Wadalupe Cultural Arts Center it is such a big complex that they have a set of murals both off of Wadalupe Street and off of Brazos we move from this set of murals to another set of murals and then finally we wound up you know the La Chiquita Panaderia that also has beautiful murals and it also has the steps printed on how to dance and all these things so that's when they asked me to do that and I said are you kidding me they said no you have to do it so it's supposed to be I'm doing a selfie because I'm going all around and I'm taking a picture of myself and so they asked me to do that my favorite polka of all time and that is Ringo Cito Naciero and I love that so they pulled it up and there I go and I'm starting to dance like this and that is there on Brazos Street on the sidewalk in La Chiquita Panaderia so we had a lot of fun but it took from 7 in the morning to about 4.30 in the afternoon it was a long day that wasn't there it's there, it's beautiful beautiful murals it's just part of our culture and the mural on the wall of the Panaderia you see La Tejana a mural a man and a woman dancing they've got the accordion so it's very very culturally relevant to us to the Mexican Americans in the community here in San Antonio so I really really enjoyed it but boy was I exhausted it was hot and it was in the sun and it just turned out to be a really really good effort I really didn't know what I was getting into when they asked me to do it and I said sure why not got that camera in your face all day what were ladies and gentlemen senior senior senior senior it started out by building the first one at Bob Rawls senior center of Babcock and they were going to the city planned to open four for each part of the city the north, the east, the west and the south and I think there's one right here in the city but anyway right now I understand there's seven so we already got the four and three more and I believe the city is planning on opening more since they're very popular they have computer classes they have all kinds of exercises full tables we did join my sister and I found them are and find and I love it I go like to work and one day I had a doctor appointment and I go do you have a look that's great and I love it because I just retire like a year and a half I hate going to those senior centers let me tell you why because I walk in to this center I walk in and these guys that look like they're 200 years old are lifting weights and I'm standing here with my gut and I'm saying oh my god they're so involved, so busy if you're trying I didn't feel good so I didn't go to David tomorrow but for you it's nice, I do like it that's good to know some folks are enjoying that any last thoughts what you would do to make your city an even better city an even better city to live any other thoughts okay we handed out a card and on that card I believe it's that hard card but we handed it out we're asking you in case you didn't give us your feedback give it if you did we want you to document how would you make San Antonio an even better place to live from people of all ages give us your best thought around the border there's just some categories just to kind of draw your memory but if you could give us that feedback we'd really really appreciate it because if we didn't collect your thought here on this card and for those of you who didn't check in if you could please just let us know that you were here only because we'd love to invite you to our continued activity we want to make sure that you give the invite for movies for grown-ups we think we're doing really around the city but if it's in your neighborhood or it's close to you we obviously want to make it convenient so if you didn't check in please come up, don't be shocked so we can just kind of make sure that we we want to make sure that we get in contact I just wanted to know how uh, okay, so I got an email okay, and that's okay if you've got an email from us maybe open one of our emails did we email you trying to you know, trying to let you know that you made home recognition or you might be in the future or maybe if you were active doing something for us at Marshall's or so yeah, or it could be a friend who was an ARP member that we might have because sometimes there's cards that say which you would suggest somebody or maybe they'd give you a name or we did a lot of presentations about social security and Medicare I don't know who attended one of those but we had hundreds and hundreds of people attend those and you might have or someone who heard you because we didn't have a person giving that a chance great, great so please, if you didn't check in please let us know so we can get you signed up or at least checked out I should say if you hold your cards Julia will take your card because it's working