Good afternoon. I am Sabrina Odom Edwards. I'm with the North Columbia Business Association and I welcome you to the Noma Trestle District and also to warm out who was the first restaurant and bar snuggle in the Cotton Town neighborhood to come to this community six and a half years ago. So I am very excited to welcome our mayor, our council people to this area where people pursue their dreams through the good and bad times with small businesses. I've realized how important it is to have a friendly process in place to invite anyone who would love to start a business.  So I am very excited here to hear the new plans that are gonna be implemented. So anyone who wants to start a business in Columbia in the city of Columbia will have a friendly process to come to. So welcome you all again to the Noma Trestle District and I hope you come back to the warm out this week if you have not been here and have dinner with them. Okay, thank you so much. And now I will introduce our city manager while she don't need any introduction but Teresa Wilson will be back on. Well, thank you all as Sabrina said for joining us this morning. We're really excited. I personally am encouraged to have the leadership that's being displayed by this seated council. City council has really put a focus with the staff and myself on pushing forward on some business friendly initiatives and really just a common sense if you think about it approach and practical initiatives to getting things done for our small businesses making sure that they are working in an environment and have the right conditions to be successful. Some of these things we probably talked about here and there at one point or another we even focused on it a little bit thinking well we can roll this out in one corridor. And as we continue to talk through that it really from a common sense perspective again makes a lot of difference for these initiatives to be for all the city for all the businesses and all the districts and all the corridors. So giving it a little bit more time and with a little bit of fresh voices and faces like council who are certainly focused on it we have definitely put the time in as staff with our council. It's been a lot of good work productive work together. And I think now this summer being able to roll it out get some feedback from you all as small business owners is going to serve us very well. And I'm looking forward to you hearing about these practical common sense approaches to making sure that we are ensuring the conditions are right for our businesses to be successful and that their solutions oriented and that we as staff are being very open to helping you figure things out and not being in your way. So that's really the gist of it. And I think that you're gonna hear a lot more about it with our next speaker who is of course someone who's very used to working under these conditions to make sure economic development and businesses grow. And that is your city councilman from district four Mr. Joe Taylor and our former South Carolina Secretary of Commerce, Mr. Taylor. Thanks Teresa and let me just say welcome everybody here which good business folks and press folks and utility folks, I mean small business and big business. Welcome to North Main Street. I'm surrounded by the four famous bees in Columbia. I see bass, brim, bourbon and barbecue. So let me tell you, I get the honor today of kind of going through the changes that we're in the process of making or have made that I think makes this probably one of the best days for all business, but especially small business growth in Columbia. You're gonna see on these posters around you'll see it outline and I'll just take a few minutes and run through each one so everybody's aware of it. And then after we're through here all of us will be available for questions. I mean the first is on-site parking requirements are being waived for all buildings, new and existing under 7,500 square feet. I know y'all went through it down here and let me say we're following a practice that you see other university capital cities, Raleigh, North Carolina, Fayetteville, Arkansas where we really wanna cease to become or cease to be a city of parking lots.  So we're saving significant I think monthly rental costs. The second is grease capture costs. We've had a history here, whether it's good or bad of requiring the most dramatic grease traps that you could do that sometimes can cost as much as $75,000 to $100,000. I mean that's a deal stopper for small business folks and what we've done working with our water and sewer department, I see Clint Shealy, our manager of that department, assistant city manager over here as we work to eliminate the first let me say this, what we've done is we're working with your plumbers and your engineers to make sure the system that you need for your place will work. In other words, it's not just a $75,000 grease trap anymore, it can be a series of grease interceptors. We're thinking like a big city. I mean if you're in downtown Atlanta or New York or somewhere it's not that you can go dig the street up and put in a grease trap and new technologies are out. So from an environmental perspective we wanna make sure you collect the grease but from an economic perspective we wanna make sure it's not a deal killer for you to not be able to start your business up. Jeff Pavan raise your hand Jeff. Jeff runs assistant city manager for finance. For me I think this is one of my favorite of all even though it's really not got a monetary deal attached to it but we're gonna make getting your business license a whole lot easier. You know I tell people our country got started because people didn't like taxes and I'm sure people don't like tax returns and I think the fact that we've asked everybody here for too long to show us your tax return before we give you a business license we're gonna trust you now. It's all you know we're gonna make it where it's easy for you to get your license. You don't have to give a day or so up and Jeff has assured us all that by this fall or by the fourth quarter that you'll be able to do everything online and I think that just it really takes a big headache away and it makes things easier. We're gonna make renovations and remodeling a lot easier. Unfortunately we've had some cases where a perfect example is a new automotive shop in the central business district where we made you if you made your outside of your building look really good and you invested in it you would have to bring your landscaper requirements up to what the current rules were and that caused us in lots of cases to take away parking places and things like that which practically sometimes even had a negative result where it caused you not to have the own site parking requirement that we used to have. So today if you're doing if you're gonna invest in your building and renovating it, making it look better you'll be able to keep your landscaping as it is you'll not have to be compelled to bring it straight up to the new standards. My favorite of all and again this is where I would again thank Clint Shealy and Teresa Wiltson for working hard on this as we're eliminating the water and sewer capacity fee or expansion fee on meters less than four inches. So if you buy a building on North Main take this building here it was an automotive shop it used to be you convert it from an automotive shop into a cool little restaurant like this you would have to pay a change of use fee which could be as much as 35 or even $45,000. We've eliminated that and I can just tell you from a personal perspective I've watched people walk away from us on hospitality opportunities because of that. On bigger meters we will you get credit for what the service was there to begin with it's a different approach. I don't think it will have a negative fiscal impact at all as a matter of fact I think it will have a positive fiscal impact because the deals we lost before we'll get now that pay more taxes hire more people, buy more water, pay for more sewer. If you have questions about that afterwards Clint will be right over there. And I would just say that the last thing we're doing too is we're taking a whole new look at economic development and how we operate it here. You know bringing we expect in 23 to bring recruiters in here that will work for the city that will go out away from Columbia and bring that capital back here. I mean concentrating on urban economic development I think too many times and again I saw this at commerce everybody wants to go chase what we call chasing buffaloes. Airplane manufacturing plants, automotive manufacturing plants but we're not gonna be able to put one of those on North Main Street or in Five Points or on Jervay Street. But what we can do is we can put hotels, restaurants, corporate offices, call centers, things that work in a downtown environment and we're gonna concentrate on that and we're adding in project managers to match with those recruiters. So whether you're an existing business that's going through a permitting process, a new business or a new person coming to invest in Columbia, there'll be a dedicated person on that economic team that can help you through the process. We saw it work and have seen it work extraordinarily well at the state level and I am extremely excited to see that here. I mean, like you say, I think this is a big day for small business. I think it's a good day for all business and I want to thank our staff for working hard on these things. Frankly, these are some of the things, the reasons that I ran for city council is to make our city as easy to operate in, as easy to start a business in as anywhere else I've seen. And frankly, if we can just fix these property taxes on small business and get our permit and process shortened up, I just think we'll be the next great success story in the south. Thank you. And I guess, Ms. Harbert, I get to introduce you, right? My favorite city council member, the representative of district two, Ms. Tina Herb. Joe, thank you for that awesome introduction. So no, I'm really excited to be here. One of the first things is because this particular building, Wormouth is a city of Columbia project from my old OBO office, but it is an example of the things that we can do with good financing and good support for great ideas and sustainability because we don't, we don't want businesses just to start. We want them to be able to stay and be sustainable. So I'm super excited about that success. And then one thing that we know is that startup costs for small minority women-owned businesses can be a complete barrier, complete barrier sometimes, or delay a project. And so by implementing the things that we're doing today, I am hoping that that will allow more small minority women-owned businesses to be able to open up, particularly around along my north main corridor, and then Sabrina, maybe to help Sabrina out with, back in the day, Sabrina used to have to bring all the complaints, all the complaints from the business community with NCBA, and I'm hoping that with some of the things that we're doing, we won't have, you can have more fun and not bring us the complaints from the city businesses. So I look forward to working with my fellow council folks, as we finalize a lot of these. Joe, great leadership on our economic and community development. I love economics because I love money and I love community development. So this has been a pleasure working on this, and I'm excited about the future. Good morning, everybody. I am Will Brennan. I'll introduce myself since Councilman Herber. District three, so proud to be here today and so proud to be a part of the Economic Development Subcommittee. A large thank you to Ms. Wilson for all your work on these initiatives, to the mayor for your leadership on these initiatives and to my fellow council members for making this happen. But most importantly, I see our city staff huddled over there. Thank you for taking on the challenge that we put in front of you. How to make it easier to start and grow a business in our fantastic city. All signs are pointing to historic growth and population in our state, our county, and in our city. Not just recently, but in the near future. With growth comes challenges that we need to keep up with as a city and as a city council and as a city staff. We need to keep up with our need to grow efficiently and effectively deliver the basic services that our residents and businesses deserve. We need to keep up with providing the foundations for innovation and talent to spread their wings in our city. We've got so much talent in our grade schools, our tech schools, our higher education institutions. We need to continue to grow those foundations to keep that talent here to start a small business. Innovate with us here at the city of Columbia. It's tough, as mentioned earlier, to start a business in general. Startup entrepreneurs and small business owners have a tough road from concept of a business to jump and head first into what is a passion project for most small business startups. Finding the funding, going through the permitting and licensing outlets. It's a challenge a lot of times, but we're here to help make that easier for you as a small business owner and innovator to get to turn that open for business sign on. We are open for business here in the city of Columbia and look to help our small businesses. Any hiccup in that process can turn off that innovative spirit, and we recognize that. So shortening that process, making that process less of a headache and easier is something we are continued to be committed to, and we're going to continue to work on that. I represent district three, though I've been to the warm-mouth many times. I see a hunter-gatherer, high-ZIPA, up there on tap, which is a district three representative. We're very fortunate to have the Vista, five points, Divine Street, Millwood Avenue, Rosewood Drive, and the Garner's Ferry commercial corridors in district three. All these are great districts that are looking for small business growth, and we want to help to track small business and innovators to these districts as well as our entire city. So the new business stormwater credits, Streamline business license process, the Grease Trap Assistance Program, on-site parking changes, and the city commitment. This is my favorite one, I think, Councilman Taylor. The city commitment to marketing our assets regionally, nationally, and how about internationally with your Department of Commerce experience? Let's do it. Let's look for, let's reach for that investment on all corners of the planet. It's a great start. You know, you've heard me say it many times. The only reason city and local governments exist is to give you the citizens of this wonderful city the best quality of life. And we're gonna continue to do that through these efforts, making small businesses welcome in the city of Columbia. So at this time, I would like to introduce Ms. Jean Cecil Frick, the current president of the Columbia Chamber of Commerce, a great partner in this process. Thank you, Will. And thank you, Mayor Rickman and members of Council for your commitment to improving policies and procedures at the city that will continue to make our community more business-friendly. On behalf of the Columbia Chamber, our Board of Directors, and the 1,200 businesses we represent, both large and small, these changes are vital to the growth of the city's economic base. We all want to foster an environment that allows existing businesses to expand while also creating an environment that welcomes new businesses. Far too often, we hear from our partners about the burden of doing business in the city, whether it's lengthy processes, needless requirements, or just too much red tape, not to mention high taxes. We can do better. And today, we are taking an important step forward in taking care of our business community by increasing the speed to market from the moment a business applies for a permit to having the permit in hand. The measures being announced today further enhance our city and the integrity of doing business here. We want all businesses to know not only are they valued, but they are being heard. These initiatives are another reminder that the city of Columbia is open for business. We all want to see our businesses succeed. The Columbia Chamber is thrilled to see that the city developed these measures on behalf of the business community. And we also want to publicly thank you for your efforts with the Tax Modernization Committee. We look forward to seeing more business-friendly recommendations come out of those efforts. Again, thank you, Mayor Rickerman, city council and city staff for your commitment to identifying and resolving some of the challenges of doing business in the city. We look forward to expanding our economic base by implementing these business-friendly measures announced today. On behalf of our partners and future partners, please know how much the chamber appreciates the city's efforts to foster a more business-friendly environment. We welcome the opportunity to move our business community forward together. Thank you. And now, Mayor Rickerman needs no introduction. Thank you, Jean. Thank you, everybody, for being here. It's amazing when you listen to the conversations that are going on and the excitement that's befalling. But since we've started talking about more business-friendly and being open, every corner of this community I go through, I hear people excited about it. There's a new sense of energy. And we need to harvest that energy and continue to help support all these businesses. But if you think about it, we've had Swift brands locate in five points. We had a ribbon cutting for paint and sip right up here on the street. We have Uncle Willie's opened up. We have the strudel on Lady Street. Then we ended up looking at all these businesses from the falafel king on continuing to grow. It's very exciting to go to a lot of ribbon cuttings. Even though I get ribbed quite a bit about it, I love it because if you think about it, nothing but wings has opened up. We've had all these people who are investing and are excited and the public supporting them. And that's the energy we want because we are an incredible community that supports its small businesses. I'd be remiss if I didn't take this moment to thank Joe, Tina, and Will, and Teresa for all of their hard work, and of course our staff. But more so, I also need to make sure that I take a minute. Reverend McDowell's here. I want you to look behind me right now. You have all four districts represented here. That's how important the initiatives that we're doing is to every corner of our community, that we have every council member representing those districts here today. And I can't tell you how much I appreciate all the efforts that everybody's doing together if it's the city staff who are all here in support who wanna make our city have a much better quality of life, more opportunity to do business and change those conditions. But I also wanna make sure everybody understands that we're not done yet. This is just the beginning. We want to encourage the economic growth. We wanna get more people in the city center. There are other cities in our state that have upwards of nine and 10,000 people living downtown. We're at about 3,000. We need to encourage more growth downtown. We need more people living, breathing, eating, living right here in downtown. But to do that, we gotta still continue to focus on changes. You heard everybody talk about processes. We need to make sure that permit processing is easy and predictable. Make it real easy for us to step in. I think the part of that we have to look at, we just spent thousands of staff hours, public meetings, and a huge investment in new zoning laws. We need to use those zoning laws. We need to give the staff the ability to do their job so that they can move forward. We need to take those hurdles that are still in the way out of the way so that people can easily start their business. As you remember, today's currency is time. Time is money, folks. And it is important for everybody who's trying to open business, who's trying to make an investment, who's trying to move forward. Time is money. And then a second, we've talked a lot about modernizing our taxes. And obviously that's very important because that's the taxes on apartments, small businesses, and investments. As a homeowner, we benefit from low taxes. But those folks who are renting, those people who are trying to buy a second home or rental property or making an investment, they're suffering because we can't offer the small guy any type of tax incentive. So we need to levelize the playing field. All the work that the Tax Modernization Committee has done is gonna be something that this summer we're gonna be meeting with all our partners so that we can implement this sooner than later. Just the fact that we're having this conversation today, folks, I've heard from more people willing to invest in our community because they see a change coming. Conversation is the first step. And then I think in the next part we have to do, I'd be remiss if I didn't take a moment to thank Chairman Overture Walker, Vice Chairwoman Jessica Mackey and the entire Richland County Council for not moving forward on any tax increases, for really stepping back and going, let's try to work as a community so that we can be competitive. Our goal is to be the number one county in South Carolina and Columbia to be the number one city in South Carolina. And we can do that with growth, with investment. But we can't talk about attainable housing. We can't talk about affordable housing or workforce housing, job initiatives, and investment growth if we're not tackling the issues that have been holding us back. And that's why we're here today. This is step one and we're gonna continue to work. But we're only gonna be able to do it together. And that's why you see this united. And once again, I have to thank Council. City Council has been working forward and it has not been about my district or your district, it's been about Columbia as a whole community. And Richland County has been just astronomically supportive of working together to bring the county along so that we're all working together. So I wanna thank the business community for their support. I wanna thank the small businesses. I wanna thank all the folks who are involved from our neighborhood leaders to our elected officials to continue to move Columbia forward. And with that, I wanna thank everybody for being here. I do wanna mention to all the media, all council, all speakers are available for any questions. But folks, this is step one. Thank you for being here with support. Columbia is open for business, so let's go recruit.


What's up everybody? Welcome to SPM Buzz. My name is Liz Jackson and I'm reporting live from the Africa Nazarene University. And I do have the winner of, so I'm going to let you introduce yourself to the audience. My name is Benta Mordley. I'm a second year student pursuing a bachelor degree in mass communication. Alright, in line in what I'm doing. So tell us why today is special for you. One, because I came to compete. That's special. I've been competing in school and all over. So I just wanted to prove to myself that I can do it and I can step up to the challenge. I'm the two-time winner of Miss Talent Nazarene.  Yes. That's wonderful. So specifically talk to us about your act today. Um, during the auditions, I just am an entertainer. So I didn't know that we are supposed to create a story. So when I was told by the judges, you need to create a story. I needed to step up to the challenge. I worked so hard for this. Just glad I won. The first song I did is Kansuiya Beautiful. I relate to it personally because I've been a victim of bullying and insecurities. And the second song was Roomba. My dad used to teach me some Roomba. And the third song, I'm a dancehall person. So you've worked with 10,000 Kenyan shillings. What are you going to do with it? I'm still thinking honestly because I didn't expect it first of all. So I'm still thinking. And what can you say to the other participants who put in their effort but unfortunately they didn't win? Oh my God, they are really talented. They are going far. I'm really happy for them that they participated. Alright, thank you so much for talking to us. My name is Liz Jackson. See you on the next one.


How's it going every one Caleb here with late and sports cards next night? We're gonna be working on 2021 chrome F1 racing sapphire five box break number 20 random pack style Here are the results for the order. They're also linked in your chat and remember once again You get two packs per spot. So once it does come to your spot in the break. We will rip two packs at once for you In the break. So here we go. Let's get to it. Thanks again. Oh Stop and try you doing buddy Thank you guys we will do this right here on the top of course facing us will be number one So Brayden K the first two packs one and two One and two for you spot number one. Good luck Brayden K. Let's do it man. That's a yuki there Got green to start max for stopping very nice Awesome hit there congrats 37 of 75 Great start there Brayden Mag up the first stop into 75 big one to start it man Sick one there Dan tiktum and Sergio Perez All right, Brayden K one more pack Drogovich Fernando Alonso Charles Leclerc nice And a Gunther Steiner, thanks Brayden nice Leclerc Spot number two is Eric R Eric R two packs for you two packs per spot. Good luck Eric R Spot two. Yeah, I'm just to say like disclaimer everything will be top-loaded in this all the big color will be mad Yep, Sam, Yama Sebastian Vettel on the yellow nice one there Yellow Sebastian Vettel That's 43 of 199 No other card in the pack there. I should say we're missing one card makes Schumacher a little bit unfortunate second pack for you Eric R Yeah, hon. It's a viola. There's a verse stoppin Lewis Hamilton And another Lewis Hamilton nice that'll be number 150 there There you go, Eric R Spot number three is Andrew M. Here we go Andrew M spot three two packs for you Andrew Orange Christian Lungard. We've got a orange of Bent Viscali Nice orange 19 of 25 Fiscal Nice one Andrew M And Rolf Bocheng Sebastian Vettel One more for you Andrew M There's a Yuki Wow, nice. That's David Bravio Love the look of the sepia number 82 of 100 solid first box here. Yeah, you go Oscar Piazzari and Sergio Perez You go Andrew M Spot number four is Jason W Here we go Jason W two packs Muckers Armstrong Max Verstappen Voltaire Botas Into Daruvula Pure Gaston Yellow this time of Lewis Hamilton very nice card number 56 That's numbered to 199 72 of 199 Nice hit Jason W There's another Luham Very nice there on card number 50 and another Luham Nice Jason Braden K is gonna be up next number five That'd be the first two packs of this box Braden K Here we go Braden K. Good luck Two of them for ya Muckers Armstrong Wow Holy cow sepia Luham four of 100 Unreal It's the variation, right?  Braden smashed it man Four of 100 card one Man We'll mag that of course Braden Super sick hit Lance Stroll Sebastian Vettel. I think personals are full this evening hunter if you get it in the queue right now It will rip very early tomorrow morning Yeah, we have 10 a.m. Personals now last pack for you here in the five-spot operating K We're stopping Luham pure ghastly and a of a sewer. Holy cow, man Matthew B two packs number six Seriously Seriously, yes, it does Pure ghastly nice one there Brent Vistell on the safe via safe via box here. That's number 36 of 100 Here you go Matthew B Focus said Valtteri Botas and Vinoto Second pack for you in the six-spot Matthew Drugevich for stopping Sebastian Vettel and Brent Vistall Thanks, Matthew. Number seven is Noah B two packs Noah Yeah, just been a great day Drewy Vips Max for stopping very nice there on the yellow card 43 92 of 199 That's nice That's nice. There you go, man. Nice one Noah Carlos Sines and the Luham One more for you Noah be in the seven-spot pure ghastly It's Marino Sato Robert Schwartzman and Luham Number eight Simon S two packs Simon nice Luham yellow of Matea Benoto Yellow to 199 there. It's gonna be 100 of 199 Simon Mateo Nanini and a Max Verstappen One more pack here Simon S Esteban Ocon Liam Lawson got a James Allison and Mixed shoe market. Thanks again there Simon number nine Jennifer P Xbox Here we go two packs for you here Jennifer two packs per spots number nine Jennifer P Esteban Ocon You've got a green this time I swim there on the green 60 to 75 Roman great gross gene You go nice Roman Jennifer P very nice Lando Norris and Daniel Ricardo One more here Jennifer P Ordemar Swansfiner Verstappen nice one there. That's card number three on Verstappen You go Jennifer P Giovanni and Louis Hamilton solid there. Thanks again Jennifer P Simon H number ten two packs man She's an orner. You've got a yellow pure ghastly nice one there on the yellow That's card number thirteen sixty of 199 nice hit You go Simon Lando Norris and James Key Nice Lando as well Simon H Nicholas the TV pedal car Geo Vinazzi and Esteban Ocon. You go Simon number eleven is Jason W About Jason. Oh, Marino Satu nice one there. That'll be gold 23 of 50 Nice it you go very solid nice one Jason and Yuki and Valtteri Botas Thanks, man. One more here Jason W Lou Ham That's Richard very short Verstappen Lou Ham Do you go Jason W? Number 12 is braiding K Two packs man Roman Gross Jane Aqua this time Louis Hamilton. I'm the Aqua 87 of 99 You go braiding K nice Aqua Luham. Congrats there Yeah, braiding is really smashing it That's true. Dan Tictum and Sergio Perez He's really smashing it. Geo Vinazzi Verstappen Charles Leclerc and a Gunther Steiner Hey, what's up buddy man? What's up Dave? What's going on man? Dave? I saw your Dave had a burrow number 13 contenders optic red That was funny when Dave came into the shop and said he barely made it here That was great. No a bee number 13 two packs man. Here we go. So mad. I miss Dave at the shop waffles for sure Definitely waffles definitely waffles. Good luck. You're Noah number 13 Antonio Geo Vinazzi there. That's green on the Geo Vinazzi number 37 to 75. Hello illegal Sam's laughing very hard nice Geo Vinazzi Carlos signs and Lou Ham How's it going illegal? Oh man Daniel Ricardo nice yellow Fernando Alonso on the yellow It'll be card 38 127 of 199 See Vaughn, that's what I'm saying man waffles for sure Nikita Mays pin and Lou Ham Like no doubt in my mind on that Number 14 is Andrew M Good luck here Andrew M Side L Giovanni Sal. It's gonna be 35 of 199 Ian Lawson and Daniel Ricardo Nice one Andrew M George Russell Max Verstappen Deleta and Sergio Perez. You go Andrew Michael S number 15. Good luck Michael S Two packs. Let's keep going Voltaire Botas Aqua Richard Vershore future stars Aqua Nice that'll be card number 63 61 of 99 Very solid hit there. You know Michael S Total wolf Nikita Mays pin Yeah, Lane. That's that's fair. That's fair one more Michael. That's fair Daniel Ricardo Charles Leclerc nice Awesome Leclerc there 32 Six stuff It's been crazy man, it's been crazy very nice Michael S Mix shoe marker. That's a Lou Ham Good stuff there Michael. Congrats Number 16 is Jimmy L Good luck Jimmy L. That sounds pretty fire Andrew. I'm not gonna lie No Dave no Tomorrow would be Sunday tomorrow's forest Forest is pretty much always on the Sundays Number 16 here Jimmy L two packs mix shoe marker for Nando Alonzo George Russell Nice one there card 35 and George Russell Solid there one more Jimmy Yeah, it's good stuff neat greeny Shall we've got another one of the SAPIA Voltaire Botas this time 70 of 100 on card number two Awesome hit there You go Jimmy L Daniel Ricardo and Charles Leclerc Very nice. I mean, I'll just turn right back on members chat only Number 17 is Braden K. Yes. This is the very I believe the Botas is the variation 358 is it? Yes. I'm at Botas is the variation. Thank you. Thank you. Can I show it again quick? Yeah, sure you want to mean a maggie or you want to show it? Yeah, you can make it. I'll show it first. Yeah Here it is one more time. That is the variation It's all 358. Yeah, yeah, it's 358 on the serial number down there the code I'm not stopping my master this very nice. Hey, Regina. Stop Regina. Good luck. You're a number 17 Let's do it Thank you all Braden K number 17 first two packs Let's do it special battle got a yellow there Frederick Vassar yellow Yellow is the 199 there for 91 and 199 current number 94 you go Braden Sebastian Vettel and Franz Topes Here we go. Good luck Braden K pure ghastly George Russell and a Robert Schwarzman Karen you're one step away from catching the band. Just so you know Alex P. Good luck to to go. Let's keep it related to sports cards and Other things that the chat's talking about Oscar Strozzi there. That's once again Alex P at 18 running. Yep. No, you're good Nikita may spin that time nice safety there very nice Nikita may spin 26 of 100 card 18 Great card there Alex Very nice it Very very nice it nice may spin Nicholas Latifi and a Roy One more Alex P Yep, 18 Esteban O'Conn Jolanda Lando Norris to 50 number 52 excuse me and Lou ham Michael T number 19 Good luck Max for stopping 55 card 55 there is David's probably full tonight if you do order it right now It should rip early in the morning with Kenzie. Yeah, we got a 10 a.m. Start time tomorrow, dude Yep, mix Schumacher there. Nice yellow to a 99 card 112 You go nice one Michael T Juvenazy and a Valtteri Bottas Michael T again one more pack two packs per spot Lou ham a shower Zendali George Russell Number 20 is ammo. Thanks. Ammo. Good luck here No problem at all. We're stopping Yuki there David Beckman And a pure ghastly There's that Beckman one more time. It doesn't matter what box you order and one day, but I'll just have a shield in it anyway Good luck ammo last pack here Sebastian Vettel there's a benefit scale Ian's a Alex Albon appreciate it man. Thank you everyone in the break F1 Sapphire. They're very fun stuff guys We have Star Wars finest coming up next a lot of great stuff in a row here Thanks again for joining that one guys


Johnny dollars Right away my right big toe needs the frosting what's the matter a policy holder young fellow named Jefferson went west on an oil They only disappeared it might be murder. Well, I guess I'd better pack two shirts looking for one man in a big state Like California can be murdered Edmund O'Brien in the transcribed adventure of the man with the action-packed expense account America's fabulous freelance insurance investigator yours truly Johnny dollar Expense account submitted by special investigator Johnny dollar to great Corinthian life insurance company Hartford, Connecticut The following is an accounting of my expenditures during process of search for your missing policy holder youthful millionaire Alec Jefferson or how they were drilling for oil for what they struck was me Expense account item one a hundred and eighty six dollars and thirteen cents airfare Hartford to Los Angeles Item two fifteen dollars hire car airport to office of rebel wildcat is incorporated on Potential oil and in the new halls saw this district. I arrived at 9 30 a.m. A Handful of dirt dentists were hard at it drilling at a rig not 30 feet from the shack type office Oh, no, we're not better stand by driver. My man may not be here. Can you tell me where I'll find Mr. Flaherty? You're talking to him. I'm Mars Flaherty What can I do for you? My name is Johnny dollar. Mr. Flaherty I've been sent out here by the Corinthian life insurance company to see if I can get a track and your partner Alec Jefferson I see Well, it's their money you're spending dollars.  Well, I get paid by the day Then I guess you don't mind wasting time. I'll lock you don't get the idea. I'm just naturally pessimistic. I'm not Just that I've already done a lot of looking for young Jefferson and when that bird flew the coop He didn't leave a feather you could trace him by Well, do you have any objection to give me a few details? No, no, sit down. Not at all. Thank you To save time maybe I'd better tell you what I already know Well, it can't be much it isn't I suppose you realize Corinthian life is the administrator of Jefferson's father's estate Yeah, yeah, I know that well having charge of the money. They naturally know that young Jefferson financed this operation. That's right His money my experience The only thing we needed was a little more luck Well, there you have it. That's all I've got. What can you tell me? Whatever young Alexander God, he was asking for a guy built like a Cream puff he got money strong around here round an oil peel that isn't healthy even for a big guy How do you mean he got strong too much money too much opinion? That mixed up with too many other men's women can mean trouble for anybody any particular women too many Fine telling me who they are matter of fact, I Know you can have it. I already tried it just one more thing How and when did he drop out of sight a week ago last night? He left here at five o'clock for his apartment on the sunset strip in Hollywood. He never got there I checked that too. Yeah. Yeah, give me that paper back I'll write down the address Thanks. Well, I'll be around. Oh by the way the the first thing we try to figure out in my racket is who would benefit most How would you like to have him found? dead or alive Either way darling, I can take it. I've lost partners before I Spent the next 20 minutes on a long shot thinking I could pick up some information from the drillers But it was a long shot that missed those guys wouldn't have told me it was a nice day The outdoor life having got me nowhere I decided to give the indoor type of try first stop Jefferson's apartment on the sunset strip The lock was foolproof, but I wasn't fooling the joint was decorated in a lovely shade of hangover green The series of alcohol rings from the bottoms of glasses carrying out the motif on all flat surfaces In the living room. I found several pieces of loosely strewn feminine attire in the bedroom I found one piece of loosely strewn female. Who are you? What do you want? Oh? Sorry, I understood this was Alec Jefferson's apartment. It is. Oh You can drop your eyebrows mister on his wife. I beg your pardon. You heard me. I'm Mrs. Alec Jefferson That's me that road with you Now to make coffee. Yeah, why? Well, how about making me some while I go put on a face? I guess so You'll probably have to wash the percolator To me the best grounds for divorce would be coffee grounds and an unwashed percolator. Oh, I washed it I also made the coffee wondering the while how she had made the matrimonial grade Right then and there I'd have given her the bad housekeeping award She looked like the kind of a girl who could get into a beauty contest, but Like she'd never win it Anywhere you looked at her she was a new complication your coffee's ready find any clean cups. No, but I washed to Yeah Would you mind telling me who you are? I'm an insurance investigator. I'm looking for your husband We should find him. I could use some money How long have you two been married? Do we wait why routine question? Tell me when was the last time you saw him? I was waiting here for in the night. He does it here Any witnesses? if I need Tell me this do you have any idea why he disappeared or where he is at the slightest Do you know a man named Morris Flaherty? Yeah Yeah, I sure do how well I was his girl so By the way, have the police come to you yet? No, I went to them. You see I'm the one who reported Alec missing. You know whether they've come up with anything nothing much Up until now. He's just a missing person They put Alex picture on a television every night. I Don't know that they're doing much else. They keep calling him a Occasion look look, please don't get so hysterical about this. It makes you so hard to question Oh nothing.  It's three in the p.m. All right, so everything about me wrong. That's right look You can think that I married him for his money if you want to Because you used to suspecting everybody of everything But have you heard they're two sides to every marriage Do I look strong enough to have carried him to the order?  Maybe he'd never seen a day without makeup on before and had to go someplace to think it out Look, I I think I'd better be going. I'm not much of a cook When you're working on a case your nerve ends are easily disturbed So when I left the house, you saw a hard top blue Plymouth Park opposite this the apartment Mine clanged an alarm In the cars had an equally hard top man reading holes in the newspaper I gave him the slow walk away in quick turn treatment.  Oh my gosh. It's good to see you talking about my name is George. What? What? Well, I'll be What do you know as I came out of the house? I got half a look at Jen as I started a walk away the face registered Why mr. You're a dead ringer for an old-school pal of mine George Pfeiffer. How do you like that? Well, come here. Let me take a closer look. Come here. I look odd sleep tight Okay, sleeping beauty over you go I'll drive I Turned the car up into the Hollywood Hills found an empty house with a pysale sign out front and a garage out back and drove in His wallet was bulging with everything but money and information an ID card gave his name as Phillip Wilkins His occupation as private detective The next fact I came up with was that mr. Wilkins was a light sleeper He came to to find me still fishing through his wallet Give me that Okay, hold it. Mr. Take it easy Here you can have your wallet back Now keep calm and everything's gonna be all right if you don't I'll Have to give you whiskers and other dusting. All right. Look, what's a big idea? I'll just slug me you know why mr. Wilkins because you had a plant on me And I figured if you were that curious about me I wanted to know more about you and nuts I wasn't watching you just watching that house you come out of there's a dame in there that I'm getting paid to tell I can't afford to be convinced of that Who hired you?  What were you really doing with that stakeout? Were you watching the apartment waiting for somebody to show up? Do you really have a tail on mrs. Jefferson or did you follow me in from the oil fields? Why should I follow you? Maybe you and I got the same approach to this case You found him yeah, no, but it's still early. Who else is interested in finding Jefferson Here he's quite a playboy Maybe one of his playmates wants him served with breach of promise papers. I got a let's face it I can't tell you who I'm working for you'll know that it ain't ethical It's not ethical to let yourself get picked up as easily as I picked you up either or let it go I don't suppose by any chance you know a man named Morris Flaharty No, I'd like to see one of his Derrick's fall on him why so what did he do to you a couple of days ago I went out there to try and sell him some information He had three of his men beat me up and throw me off the oil field.  I think you better get out of this car and let me drive away dollar A lot of trouble. I don't think so You don't think so I Can have you pulled into a kid now that's what you have in mind Then first you'd better get a few witnesses for yourself. Oh, come on. So those are calm down for a minute If you really hate that guy Well, maybe we can make a deal It's against him out there wouldn't how much do you know about Flaharty my book He's Michael lousy way back He's promoted about 50 worlds and none of them ever happened While they hit oil My guess that he's got a hunch it. This is the big one That's why I think his partner disappeared You know what difference would that make even if his partner turned up dead Flaharty would still have to split any profits with young Jefferson's estate Maybe not.  Well, who'd know about that deal besides Flaharty and Jefferson. I don't know But I do know one way of finding out what it is. How's that? Flaharty keeps all his papers in the safe in his office. I've even got the combination Well, give it to you.  Yeah, and why don't you want the combination to the safe?   Hey, you cut around the outside edge And I'll lift the paint out in one piece lesson number one straight from the birdless handbook Get your fingers over that flashlight for all I know you might still turn out to be the local poor of the year Yeah, that's right. I might Yeah Thanks, I will go on get to work. All right. All right. I'm as anxious to get this over with this your Give me a little more like okay.  All right, you gotta not stay down there.  All right. Now come on. Let's get out of here just a minute Wilkins I'm gonna have a good look at these paper. You can look at them later. Come on. Let's go look this I'll give you for free. It's the difference between being a four dollar a day private detective and a $10 one What you've got printed in your memory. Nobody can take away from you So hold your horses while I take a look at this partnership agreement. All right. All right, but hurry up. We got a couple of watchmen Yeah, here it is Okay, let's go you first. Okay back to the car make it fast and easy Over here you drive, you know Wilkins and a clammy feeling for a while back there that we weren't going to make it Don't go start in any celebrations. You didn't make it in just a moment We will return to the second act of yours truly Johnny dollar but first Burr and young lady Johnny down to the thing Gary Cooper and young Gary this Wednesday Now we return to yours truly Johnny dollars starring Edmond O'Brien Wearing a gun muzzle for a back collar button My left leg picked up the nervous vibrations of my front seatmate Philip Wilkins Mars Flaherty in the back seat was so close. I could almost identify the Brian of the bourbon. He'd been drinking. I Suppose you got what you went into the office after I not only got it I memorized it and it makes you look bad Yeah, then I don't have to explain to you why I don't want you two guys or the paper running around town on the loose Well, it's a corporate paper. That means it's on file somewhere. So what difference does it make start the car? Well, we go my house go ahead get going.  Where is he? He's where we're going my place. Well, and I guess maybe my employers have got nothing to worry about Nothing but paying off on his life insurance. I like Jefferson's dad To open the door stand next to his your boy Died young didn't the other thing is it looks like he died in my house. Now, what do I do now? If you're putting on an innocent act, you're doing pretty good Flaherty. How's the rest of it go?  You're being framed The next chapter read you've got eight witnesses to prove you were at a church social at the probable time of death That's the way. I wish I'd read but I haven't got any witnesses I've been on the loose out in the hills ever since I saw you this morning. Oh, yeah What are you a nature lover an oil man? My racket you never stop sniffing I came back and found them here. I headed it for the office site I wanted that paper you got out of the way for the time being with that gun of yours objective I looked the body over Help yourself. Thank you idea. How long he's been dead, Donald. Oh Hard to tell feels like quite a while Could have happened before I met you Nothing Hey, yeah Party ever see this before What is an earring? Let me see that your hands off. Don't touch it That's another $4 detective move. You don't touch evidence.  How about it? Florida you have any idea who that earring belongs to maybe one of the Danes on that list you gave me, huh? I Wish I could get away with lying to you, but I don't think I'm in a position to try It belongs to Ada. Oh Jefferson's white not legally. What do you mean? I married her in Mexico in 45 She must have liked the scenery She took Jefferson down there and went through a ceremony with him two weeks without divorcing you. That's right You guys really turned out to be partners Now about that earring How do you know it belongs to Ada? Well, it's one of us said I bought for about six months ago I might as well tell you they'd find out anyway Well, I Don't suppose you're in the mood to let me do what I want to do What's that call the police? No, no not yet.  He never gave me any earrings How about it clarity? Too bad. Hey there if I thought there was a chance to help you I would but your earring was laying right there on the floor next to his body Well a monster you what are you trying to do to me why if anybody had reason to kill Alec you did your miserable thing now Now wait a minute Ada Don't make yourself look worse by throwing a lot of accusations around. I know about the contract between Alec and Mars in Case of death the survivor gains full control of the oil field But a good piece of evidence will beat out a good piece of motive in any court in the country And you've got both working against you get out of here. You don't know what you're talking about. I think I do Knowing about that agreement you married both these guys Those Mexican marriages are just just weak enough to help you beat a bigamy rap if it came to that and just strong enough to help You collect if either of your husbands died Your next move would be to divorce the one that was still living and take advantage of the California community property laws You've got it all figured out haven't you well not quite I haven't figured out why young Jefferson went all the trouble of dropping out of sight and then showed up to get Himself murdered think I can tell you it was about time you told us something I was working for Alec Jefferson That's why I couldn't tell you tell her I was getting paid to help him stay out of sight and keep my eye on these two The contract had him worried when I ain't covered the bigamy and told him about it He decided to go to Flourney and try and straighten it out man-to-man basis. You know that Ada. No, I don't know anything about anything That's a lie.  You can't get away with it. You can't prove anything Before I'm gonna gun Flourney. I got her Around you go That's better Well Flourney Don't you think I'd better call the police now. I'm afraid there's nothing else to do okay, then you hold Your hands Get me police operator My name is dollar I'm calling from apartment 3c horizon view apartment sunset strip. I've got a murderer here for you It's out in new hall, but that can wait The dead bodies usually do but you never can tell about a killer Well, that's it. You got a good tight hold on a Flourney. Yeah, I can handle it good then handle this I wanted to keep her on ice till the police get here Mars Flourney is our boy Give me a radar What is it? Wilkins take a look at her ears Why I don't see nothing wrong with them. Well, that's just it That earring we found near the body. It was made for a pierced ear Eight is aren't she never could have worn it Flourney had been a nice enough guy to buy jewelry for his wife when he had her He wouldn't have bought the wrong kind of earring when he wanted to set her up as a patsy The police trace his purchase of same to a main street pawn shop But what really nailed them was the biggest switch of all Since the murder weapon was a shaft of rough bark firewood. There were no fingerprints on it But by the same token there were weapon prints on Flourney's fingers a batch of tiny splinters under the skin And as much as my own girl furnished the practice which made me perfect on this case I assume you will not be annoyed at my listing expense account item three sixty-five dollars one pair gold earrings inscribed To Olga with love Item for a hundred and eighty seven dollars and thirteen cents return transportation Los Angeles to Hartford expense account total Seven hundred and eleven dollars signed yours Truly Johnny dollar yours truly Johnny dollars stars Edmund O'Brien in the title role and is written by Paul Dudley and Gil Dowd With music composed and conducted by Leith Stevens Edmund O'Brien can currently be seen starring in the Harry M. Popkin United Artists production DOA Featured in our cast were Michael and Barrett Ed max and Tony Barrett Yours truly Johnny dollar is produced and directed by Jaime del Valle Be sure to join us next Tuesday evening when Edmund O'Brien returns in another transcribed adventure of yours truly Johnny dollar in the western states floods in Texas hurricanes in Florida tornadoes in Louisiana Wherever disaster strikes the American Red Cross stands ready to land assistance The Red Cross helps victims not only at the terrifying moment when disaster strikes But also in rehabilitation This is just one of the many nationwide activities of the Red Cross give generously to its latest drive Now stay tuned for the adventures of Philip Marlowe, which follows immediately on most of these stations This is CBS where yours truly Johnny dollar meets adventure next Tuesday night the Columbia broadcasting system


This is a culture of feedback. I'll first give you three definitions. One, organizational culture, generally just like a set of practices or attitudes that we sort of work together with as a group and transmit over time and these things end up dictating how we do our job or at least influencing how we do our jobs. Feedback, I think, is just skillful communication that ultimately is meant to serve some developmental purpose for the individual or the team in question. And then lastly, when we think about a culture of feedback, we're putting those two things together. So it's a culture in which people witness support and even provoke one another to grow their capabilities and adapt to challenges through practice. So it's happening every day ideally. And in a culture of feedback, we have to think about the fact that everybody matters. You know, I went to Google and I wanted to know like why is feedback important to organizations in general? And there was so much information and so much to read. And I had to distill this into a few key points. But in a culture of feedback, we bring a lot of awareness to how we are interconnected at an organization and how on different teams we're going to influence and be influenced by one another. Also, generally speaking, a culture of feedback promotes growth. It's sort of a core founding principle of a feedback culture. And I don't mean the growth of the sides of an organization or its profits, although those are might be awesome side effects of promoting a culture of feedback. I'm talking specifically to an individual, a team or departments capacity to do more to be smarter about how they work to grow their capabilities. So that brings me to the idea that it actually promotes what's called a growth mindset. There's a Stanford psychologist named Carol Dweck who first came up with this idea and she researched it to prove that people tend to have one of two mindsets when they're trying to learn something new. They either have a static or a fixed mindset that they don't really believe that they can change and grow their intellectual capabilities or they have an idea, a belief that if they just try, they're ultimately going to be able to do that. In a culture of feedback, you really need to be able to do that. Believe that you can grow your abilities. So it ends up creating mindsets or people persist in the face of setbacks. They don't give up easily, they keep learning. That's really important in our culture. Excuse me, I have a bit of a cold. In our industry where we are constantly having to learn new technologies, we have to believe that we can learn these things and keep growing. And we also need to believe that we can learn from criticism. So instead of shutting down and closing ourselves off, we actually take in criticism and keep growing. And if you're in an office like mine where we work with XP or Agile, then you're going to already be doing a lot of this already. You have a prototype or you have a goal project set up and then you work on it, you test it, you put it out there in the world and you get feedback and you keep iterating. It's really no different in a culture of feedback. You just have some kind of goal. You start to work on it, you get ideas about how to change and grow. You iterate, you test it out with people and you get feedback. Maybe you can reach that goal, maybe you didn't, but if you have a growth mindset, you can just keep going. So what does this all really mean in practice? And honestly, that depends. So you can end up kind of stepping up to this this way. Oh no, I'm going to talk about Brenny Brown first. So Brenny Brown, she's my favorite presenter and writer, and she says imperfections are not inadequacies, they are all reminders that we are in this together. So depending on how you hold this quote, you can end up feeling like this.  You won't take advantage of that culture of feedback. On the other hand, if you realize that showing your vulnerability, showing your true self, your imperfections is an advantage, then you're going to end up with this kind of experience of being fearless and being connected to more people. So that brings me to finding your edge. So you need this kind of fearlessness to work an edge in a culture of feedback. I mean, imagine that you actually didn't feel terrified when you had to give somebody really difficult feedback. So one of the ways that we can start to look at our edges and discover them is through using self analysis. We want to start inquiring within ourselves but also within our communities about what our edges could potentially be. And so some people who are a little bit more heady, a little more intellectual, this is the approach you're going to want to take. And I thought of a sprinkle of questions, just a few questions here for us to use if you're into this and you want to start doing some journaling to discover what your edges might be. So here's one question, where do you stop trying? When I was first working on getting a job as a software engineer or when I was first working at my company, I tended to kind of pull back when I was learning new technologies. And I knew it was coming from a fear of having to learn too many things all at one time. So there's an edge, it's not about learning the technology, it's about how I approach learning that technology. Where do my thoughts turn self-defeating? And there are kind of two edges here because if you're one of those people who's constantly self-critical, I know I've dealt with imposter syndrome in my career so far, but if you're constantly beating yourself up, there's an edge, you need to start learning to work with how you think. Also, you might notice that there are moments when you're beating yourself up, but it's because there's a new skill on the table that you need to be learning. And for some reason, you haven't been willing to step up and learn it. And what conversations are you not having? This is definitely my favorite question, and this is the one that a lot of people, if you're afraid to give feedback, you're gonna bump up against. Where do you actually notice that you don't really approve of something that happened? You think it's not serving somebody or you, and yet you keep quiet about it. So in one of these questions, I assure you you can find an edge if you start to really question yourself around them. So when I'm finding my edges, I tend to feel like I'm kind of wearing a mask. I feel like I am separate from the thing that I want to be. I'm witnessing it, the lived potential in other people that I can't experience in my own body. So take this, wanna be a horse person. They're experiencing something like that. They're feeling kind of separate or fenced off from who they wanna be. This person really wants to become a horse. They've got a bunch of obstacles in their way. They might have to learn about therianthropy, which is the mythology around shape shifting, turning a human into an animal. This person might need to deal with people's judgments. People who aren't gonna believe that it's possible to become a horse. Or worse, if this person tries to become a horse and they fail and those people glow or laugh and because they were right. This is some things you have to consider. And also, if this person decides to become a horse, then there are some questions that they have to look at as to when they're on the other side, once they've achieved that goal. So what would it be like to communicate from a horse's body mind? It's gonna be really different. What would, other questions, would it hurt to become a horse? I think it probably would. And a lot of times when we're developing our edges, it doesn't feel comfortable. It feels really uncomfortable. Sometimes even painful before we reach the other side. We end up with some experience that acts as a trigger to provoke an emotional response and it tends to be on the negative side, at least for me. And if you're one of those people like I am where I tend to really connect with my emotional experience and it's like a tell-tale sign that I'm bumping up against an edge. So one of my edges over the years has been presenting. So when I first was experiencing people presenting on a stage, I would get really envious. This is my number one cue. Okay, I'm envious. I want something. But before, when I would experience that envy, I would avoid the opportunity to present. And I would tend to avoid those people too. I would separate myself from them and other myself. Oh, those are the people who can do it. Those are the people who are more capable. I'm not one of those people. And so I would end up being terrified of this opportunity to present every time it came up. Today, however, I've learned to transform those emotions into their adjacent positive or qualities. And so now, when I feel envy, I'm like, okay, I now used to get into action. This just means I want that thing. So I've turned that into drive. Avoidance, I've turned into acceptance. I'd accept that I have to start from somewhere. So just like any culture of feedback, people are gonna have to realize that whatever their imperfection is, they've gotta acknowledge it, be willing to be with that and start from there. I find I'm way more connected, especially in a culture of feedback, because people are willing to give me support and guidance as to how to improve. One of the ways I practiced this talk is I gave all of my colleagues who are watching it signs to hold up as to when I was speaking too quickly or not taking breaths or whatever. And it was a really fun way to engage my community to help me grow. And of course, fear. I always feel fear. I'm shaking right now. But the point is is that I don't let it stop me anymore. So it's a kind of fearlessness that I really enjoy. And I tend to approach, I mean, look at me, I'm like RubyConf, right? I'm really stoked that I'm that RubyConf. And I feel like I'm facing this edge now like this. So I'm like a base jumper, taking this leap off this incredibly high edge, but I have a ton of support. I have a parachute to bring me down. I have a culture of feedback to lean on. So I don't approach my edges like this anymore, like this person feeling really alone, terrified, and if they take even one step off, they're gonna fall to their death. I used to feel like that. But if working our edge has the potential to feel like a fearless base jump, why aren't we all taking that leap and working our edges at our companies? And I don't think the answer to this question is easy. I think it's quite complex. But generally speaking, this is what I think. Most organizational cultures just don't feel safe enough to explore our edges in. So I read this great book called In Everyone Culture, Becoming a Deliberately Developmental Organization. It's a bit of a tongue twister. And they say that individuals in these organizations, typical organizations, they hide parts of themselves, avoid conflict, and wouldn't we sabotage change efforts and suddenly enforce a separation between the me at work and the real me? I like that. If we think about our wanna be a horse person. And then they say it goes far as to say that in a typical organization, everyone is doing a second job that no one's getting paid for. Just to look good to stay safe and to avoid being vulnerable. So I'm not really here to argue for making your organization a DDO. But I do believe in what they stand for. And so they strive to support employees to close that gap. They don't want them to feel like they have to wear that mask when they come to work. And they really use weakness as a potential asset. They see it that way. And even when people make errors, they see them as opportunities. So instead of people having to hide their insecurities, they can be really open about them or the mistakes they make. And basically they think, okay, I made this mistake. So now we can see that. Now I can actually work on being coming a better employee, which is gonna serve the organization overall. And the consensus is, if we do these things, we're gonna increase employee satisfaction. So the more opportunities we have for feedback, we're going to create also awareness, transparency, trust, trustworthiness, and integrity. And so we're gonna move in the direction of a DDO. But honestly, I think we can go, like if we're using this graph here, we can go halfway there just with a culture of feedback and we're gonna be stellar. So probably the most important thing is in this culture, we have to learn how to give feedback and how to receive it well. And I'm gonna break this down into three parts. The first one is sort of the nuts and bolts of a feedback conversation. What do you say when you give feedback? We wanna start with the acronym of actionable, specific, and kind. Hopefully that's easy to remember. So actionable specific is about something the recipient has the ability to change. We don't wanna give them feedback about the color of their eyes that you want them to change them from round to blue. It's pretty useless and they can't do anything about that. Also, we wanna make sure that we explain what the recipient has to do differently. So it's really important. We don't wanna give someone feedback and then not tell them how to do it better. It's gonna make a lot of problems for them moving forward. They're gonna feel insecure and they're not gonna know what to do. Next, the feedback should be specific. So we wanna focus on the impact, not the person.  When they do something wrong, you would say, you did a bad thing. You wanna state what happened that was done well or not well. And this is drawing attention to what you were able to observe. I don't know if anybody's here who has read Marshall Rosenberg's Nonviolent Communication, but he focuses a lot on teaching people how to see what happened and not infer. So if you talk about someone's intent or their emotion, typically that thing is gonna be pretty vague and you're gonna be making assumptions unless you're checking with people. So you wanna stay close to what you were able to observe. And then you wanna avoid using absolutes like always and never. If you use this language, you're gonna end up kind of telling a lie because it's pretty much impossible to accurately say that somebody always or never did something. And last, feedback should be kind. So it's discreet when appropriate. If we're gonna end up giving somebody really hard feedback, if it's hard for them to hold, try to do that in a space that feels safe for them. And it should be positively intended. And for this, you really need to know yourself. You know, when you're walking into a feedback conversation, are you thinking that you wanna help this person move and grow forward or is there a part of you that kinda wants to see them fail? I mean, maybe you were involved in something that you're giving them feedback around.  And feedback should be timely. Make sure it's really close to the time that it happened that you're giving them feedback about. And that it's not at a time when they could potentially be pulled out of their kind of grounded space if they're working on a deadline or something. So make sure that you choose the time or you check in with them and set up a time that works for you and them. And it should be empathetic. Feedback should be given by somebody who can hold the space when somebody is receiving something difficult. So imagine they have been given news that's really upsetting to them. You wanna be able to sit with them through that and make sure that you're not trying to rush them or get them to get over it kind of thing. And lastly, it should be unassuming. I'm speaking a little bit to what I said before. Don't make assumptions about what they think or what they were feeling. Check in with them, make sure it's not something you're assuming you know. So there is one caveat about kindness in relation to feedback. And that's that kindness is a terrible reason not to give feedback. And I'm gonna use this four quadrant map here to talk about that and other things. So Kim Scott, she is a woman who opened an organization called Canada.org. I encourage you to go visit it. And she's an advocate of us learning how to speak our minds. And she says that if we are not giving kindness because we're so afraid, that we're ending up using runous empathy. And if you notice the axes here of caring personally is the vertical axis and challenging directly. Runous empathy is on the left hand side. So it's caring a lot, but it's not being willing to challenge. On the right hand side, this is the place you wanna be.  And I wanna tell you a quick story. It's from this article called The Surprising Secret of Being a Good Boss. So in it, they talk about Kim Scott, she's relating to Cheryl Sandberg in this example, Cheryl Sandberg from Facebook. They just finished a presentation at Google that was given to a bunch of executives. And they left the room and the presentation went really well and Kim was raving about it. And Cheryl Sandberg said, yeah, but you said I'm a lot, you know. And Kim said, yeah, I get really nervous when I say I'm a lot when I'm presenting, but it's okay because everybody received the presentation really well. And Cheryl said, well, no, you said I'm a lot, you know. And Kim did it again.  I say I'm when I get nervous. And so it only matters if people don't like what I did.  And Kim was really surprised and really like it really actually landed for the first time and she got it. And she's like, I need to actually start practicing in a way that helps me not say I'm a lot. So because Cheryl Sandberg and Kim Scott had a great relationship, Cheryl was able to challenge her in this way and Kim could receive it in a way that wasn't harmful. On the bottom right quadrant, we have something called obnoxious aggression. This one's kind of fun. I mean, it's not in the caring personally, high care, but it's definitely a high challenge.  So you don't wanna go to the rudest empathy side.  And I remember times in my life where I was offended by this, but as I've gotten older and matured emotionally, it's like when you have a friend who is willing to tell you what you need to hear and not what you wanna hear. They're like gold and you don't wanna let go of them. And sometimes even at the office, people maybe you don't have a great relationship with somebody but they're willing to tell you what they think still can be like gold. Manipulative insecurity I'm not gonna go into just because of time, but I encourage you to read this article or to visit her site. So giving feedback that is actionable, specific and kind is a great start to giving awesome feedback, but it isn't enough to ensure that you won't end up doing this. So when I look at this slide, I think of somebody stepping into a feedback conversation and kind of puking their emotional experience up all over their recipient. So I brought a few questions here for you to ask yourself if you're about to enter into a feedback conversation that should help you avoid this. So it's ultimately gonna start with you, that conversation. So check in, how emotionally grounded are you both? So if there's yelling happening, name calling, people are emotionally like overly distraught, those are cues that people need to get grounded. And so you don't wanna give feedback at this time. And are you aware of your personal values, privileges, and biases? And for this I wanna point to a TED Talk by Susan Collins. Tuono, the career advice you probably didn't get. And I'm using this example only because it's an easy one for me to explain because I think that I could put a whole talk together based on this idea. But for example, there is a bias in how men and women are mentored up in the senior levels of executive teams. So if we look at, she gives some research that shows that 50%, men and women are leaders about 50%, 50-50 in the men range management. But the missing 33% that she points to is how women and men are mentored as they move into leadership roles. And she says that as people move up, women tend to be mentored for their confidence to develop confidence, and men tend to be mentored to develop business acumen and to understand the financials of a business. And of course it's gonna cause a problem for women and if they've just been given the first skills they might not need the confidence mentoring. But the point that I'm making here is that when we enter our feedback conversations we might be giving feedback to people that might be biased, and so we really need to look into our own kind of experience of privilege and our own biases before we give people feedback and make sure our biases aren't speaking. And next, am I in a position of power and can I use that wisely? And for this one I wanna tell you a story about when I first finished university I got a job working at a home for young single moms. I was a counselor there and ended up being the woman who ran the program. And the women who came to the program were struggling with addiction and homelessness or coming from violent relationships, that kind of thing. There were eight suites, eight women, eight children at any given time and they spent a year with us in the program. So one night we were all getting ready to go to an event. It was early evening and I was in this van. The van was running and there were seven women and their kids piled into it, it's a giant van. And one of the women was late and she has typically had problems being late in the program. And she'd almost finished the program too, she was near the end. And so I turned off the van and I stormed up the stairs and I knocked on the door and I was obviously feeling frustrated, annoyed by this experience. And she opened the door being really apologetic. I'm so sorry, I'm always late, I'm so sorry.  What I didn't realize I was doing in that moment was threatening her. So I had the power to make a phone call to have her child removed from her carer, I could get her evicted from this program which she'd done very good at and she had overcome an addiction. And she ended up telling my supervisor what had happened and my supervisor took me out for a coffee and I was given some feedback about how I had shown up for this woman and how I communicated. The great ending to this story is that the way that the feedback was given was impressive. There was a ton of empathy, there was an invitation to have a conversation about what had happened and an invitation to solve it together. I was asked to make an apology. But the best part of it, I was also asked to study a new communication skill. So I studied nonviolent communication and then the expectation of my company was you need to create a program that teaches this to other people. So this was a really amazing experience for me because it's actually kind of informed how I've shown up the rest of my life. So make sure when you enter a feedback conversation you have sat with like what power do I have here and how is this person gonna receive this coming from me? So are you willing to have a conversation like my supervisor in that story did? She really invited me into talking about what had happened. And then she had a ton of empathy. This video is actually Brené Brown again. It's Brené Brown on empathy. It's like a three minute teaching video about the difference between empathy and sympathy and I highly recommend it if you haven't watched it already. And really shows the value of empathy over sympathy being that we can really relate to how somebody feels. If we can really relate to how somebody feels and just be with them in that experience without trying to move them along and change it because we're kind of uncomfortable which is more what sympathy ends up being. We don't like to be with people when they're uncomfortable because it brings up a lot of our own experience of discomfort. So instead we wanna work on being empathetic and sitting with people in that grossness. And lastly, you wanna check in after the fact. If you've offered support or made agreements, really it's important to have integrity. Don't let them down, show up and be your word. Whole bunch of things you're gonna get to avoid doing if you check in with these questions before you enter a feedback conversation. I'm not gonna go through all of them. So now that we understand how to give feedback I wanna flip to the other side of the conversation. How do you end up receiving feedback effectively? How do you receive it well? So the first thing is you need to know how to relax the perfectionist mindset. Brené Brown again says, it's healthiest driving is self-focused. How can I improve? Perfectionism is other focus. So our initial response is what would they think? So if I was to in this moment now tell you I'm gonna give you some feedback about how you're being as an audience. What comes up for you?  There's a clue there. You need to choose the growth over the fixed mindset and I've already spoken to this but it's really important that you're able to enter a feedback conversation thinking about okay maybe I'm not perfect here but if I just keep taking steps in the right direction I'm going to improve. And you have to see opportunity to grow with help from, see feedback is an opportunity to grow with help from other people. And ultimately trying to improve all alone is gonna be a lot harder because we don't have all the right ideas. I mean I'm a pair programmer. I pair every day and I don't know what I would do if I had to code all the time on my own. We get so many more ideas just by working with people. I'm how to fix problems. It's no different in a culture of feedback. When people step in and work with us we're gonna improve a lot more. And we need to stop playing defense whether that's passive or active defense. In my life I've struggled with this one. I used to be really defensive outwardly. I could, when I get upset or I feel vulnerable like someone's threatening me. My words could get really defensive. I yelled a lot. Or you can actually, some people are just violent. But you can be violent on the inside too. So you could be in a conversation with somebody where you're feeling vulnerable and you start stonewalling which is just not looking at them, not giving them your attention, not staying present for them. Or you could be judging them inside or kind of making it not important inside. So they're different ways of being defensive. They need to become aware of your experience. Over the course of my life I've done a lot of meditating and it's probably the best way to start really connecting with what's true for you.  And until you really get still and start to pay attention it's not as easy to trust. What you think you know. And we have to be empathetic towards self and others. Starting on the other side we wanna have empathy for the people who are giving us feedback even.  But you know what? If we can be empathetic and hold that space for them even we're gonna get a lot, we're gonna end up getting more than we expect we could. And even towards ourselves when I first learned how to meditate I studied with a Buddhist teacher who reminded me each time I would say things about myself that were less kind. She would point to the statue in her room of Kwan-Yin. It was of Kwan-Yin, this is Kwan-Yin. And she would say turn the stream of compassion within. So this statue, this example had an urn that was turned upside down and streaming water. And so she would remind me to turn that compassion inside and the more that we're able to be kind to ourselves when we make mistakes the less likely we're gonna make them again. And then lastly we wanna take what works and leave the rest. This is a really important point because not everybody's gonna give us feedback that is really gonna resonate. And we don't have to use that feedback. You know most times feedback there's gonna be something that is important for us to pay attention to and that we can use and develop ourselves with. But sometimes the feedback is actually about the person who's giving it to us. And as we practice in a culture of feedback we'll get more and more attuned to which one of those the feedback is. So if that's happening we really don't need to use that feedback. But in any case we always need to do this with kind of an idea of gratitude and respect and appreciation for what people are trying to offer. If we do all these things we're gonna do a great job and we're gonna build a culture of feedback and hopefully get over our fears of giving other people feedback. So I have a bunch of resources that are included in my slides that I wanted to point to. And also just wanted to remind you that there is an opportunity to practice giving feedback that is actionable specific and kind if you wanna do that now so that you build that skill right away at the link at the bottom of the stage. So with much gratitude, thank you very much for your time today and I wanna open up the floor for questions if there's time. What kinds of things do we do to build our culture of feedback? Yeah, I'll give you a few ideas. So we use something called 15.5 that everybody in the company, well everybody at least in San Francisco does weekly and that's an opportunity to talk about things the company could be doing better or what we've, experiences we've had pairing with people but we also do retrospectives so whether that's with our larger team or in our smaller teams we do them both. One, the larger team we do it monthly in our smaller teams we do it every week. And we also have our, every one of our staff has a mentor or what we call a coach in our office and we do this because it helps people be more accountable to what they're working on. So and the coach is responsible for passing along feedback as well or also if the person that is being coached needs to be providing feedback then the coach works with them on how to improve what they're going to say, they can practice it or sometimes the coach ends up giving the feedback on their behalf. More like compassionate, be more compassionate towards ourselves. So we wanna be kind, so the question is, it seems like a bit of an oxymoron to say that we should have empathy towards ourselves. And so I think what I mean by that is when we have an experience of being upset with ourselves, we have to treat ourselves as though we would maybe a small child or somebody else who's going through a difficult time.  It's like, no, it's okay. The inner monologue, what you're saying to yourself is really key in these moments. Like, no, okay, I made a mistake. Okay, cool, I can work on this and I'm gonna be kind to myself and be respectful to myself and not grab all over myself through the process. Does that make sense? The question is, how do I encourage other people to give me feedback? I'm really vocal about it. I sit down at a pairing session and I say to somebody, if I haven't paired with them before, I ask them questions about what they like, what they don't like, and I say, please tell me if I'm doing any of these things. Let me know. I really want feedback. I really wanna be growing. I'm really just, I repeat it again and again and again. I'm one of the coaches at my office and I say to my coaches all the time, if I'm doing something that is making you uncomfortable, please let me know. It's just constantly letting people, I'm making people aware of that.  I'm, okay. I would start to, first of all, I wouldn't take it personally. That's the number one. Second of all, I might very cautiously start to say, I'm just to point out what I'm noticing and never assume I understand their intent.  I would probably say, I'm noticing that your voice is raised here. I've noticed that you used this language. Can you tell me what you're experiencing right now? What are you feeling? And I might invite them into a conversation that has them express a little bit more about what's going on for them inside and then flip it a little bit so that I'm being more empathetic and trying to kind of figure out what's going on for them. I think I would start talking to my supervisors and that's what we're doing in our offices. We're connecting a lot with senior management who are helping us start to look at what it means to get feedback and to build more of a growth mindset in our community. So like, and I would like, if you read the book on becoming a deliberately developmental organization, it talks about getting people into the mindset of mistakes are just opportunities to grow our capacities. And so they, of course, there are going to be some consequences depending on what's happening, but I think we need to encourage senior leaders to look at it from the point of view that everybody has got something to offer and they're really good at and everybody has something they're going to need to continue developing. So we need to ask for the invitation to kind of start to soften where those lines are and to give people lots of opportunities and lots of the benefit of the doubt. I think you got to start with starting talking to the people who are creating these systems and also start getting people to be more aware of what it is to give and receive great feedback. So starting to maybe present and talk about this in your organization through education. All right, well, thank you so much for joining me today. Thank you.