It's really lovely to be back here at ANU for all the reasons that Brian mentioned and I would like to start by acknowledging that we're on Aboriginal land, we're on the traditional land of the Ngunnawal people and I'd like to pay my respects to elders past and present and all emerging First Peoples leaders. Usually addresses like this are not easy but they are things I'm quite comfortable with and but being back at your alma mater having received an honorary doctor it makes it very special but it also makes it even more interesting when friends of my daughter who are now here as undergraduates, my daughter's at Melbourne University in her second year of university, many of her friends chose to come to ANU from Sydney and so some of you are in the audience and you make me very nervous because you will be my harshest critics and you will be reporting back to my daughter to see how I went but it's lovely to see so many of younger undergraduate students here to think about what we do on this very special day. I said at the time that I was granted my honorary doctorate that it was very special in 2018 to receive that doctorate in the same year that this university made two very big, they made two very important people, very special and they were Susan Ryan AO who last year was this university's alumna of the year and Professor Megan Davis who was last year's Indigenous alumna of the year and both those women are very well known to me now, we're good friends and I think of them as people I constantly learn from because of their immense experience and their courage and their own pioneering that they have done in their respective ways and it was Susan Ryan who joined the then Hawke cabinet in 1983, first woman to hold a cabinet position in this country and that was the year I started my undergraduate degree at ANU, so you can't be what you can't see as they say and for me to see a cabinet minister for the first time, a woman in the cabinet with a significant portfolio and then 30-odd years later to see her recognised as an alumna of the year for this university was very special for me and Professor Megan Davis if you haven't followed her work and the leadership that she, Pat Anderson, a number of Indigenous people but particularly Indigenous women are leading us through in understanding the offer, the very generous offer that was made to all of us through the Uluru statement from the heart and I continue to learn from the authors and the process behind the Uluru statement and I hope all of you on this day can think about the enormous power that Indigenous women have brought to that conversation and the advocacy they bring to us to think a bit differently about what that acknowledgement of Indigenous peoples and First Peoples in our Constitution might look like as we engage further on that issue. So it is really wonderful to be back here on International Women's Day and in light of those women I hope I can share some thoughts with you today that you might take away and think a bit differently about either gender equality, your own role in gender equality or perhaps even the things that are going on in your organisations whether it's here at the campus or if you're not from here in your organisations that do need changing and how we as individuals need to really look inside ourselves if we're to be truly equal. I also want to start by congratulating the Vice-Chancellor and the entire team here on the announcements that you repeated again this afternoon but those structural changes on superannuation and on paid parental leave, removing the gendered language from leave so this is not maternity leave it's not the domain of women and women's careings role this is about parental leave and we think about that as well for carers leave that whilst the bulk of the unpaid carers work and parenting work is still done by women the only way we will move to get to a position of equality is when we think about care and parental responsibilities as being equally shared. So to celebrate that and make sure that those that are primary carers not only have the opportunity to take that leave and have paid leave but then for women to be paid superannuation during unpaid leave for that 26 weeks extra that is remarkable and they're the kind of step changes that are required for us to achieve any form of parity. In fact on the superannuation question the OECD ranks countries in relation to their treatment of women and Australia generally does very well and is generally very high up in the opportunities for women but this year we were pulled down to I think almost sixteenth on that chart and the single thing that dropped us down was the failure to deal with superannuation for women as they take leave for various purposes that they never catch up and that was seen as a very significant marker of inequality and inability for women to be equal citizens. So the superannuation announcement is is significant and I wouldn't underestimate the power that has and if you're not from the university or other institutions it's one that's very important and I think you should copy as a form of flattery for such an important piece of change. Now I've been asked by the university to speak about what change feels like when you're put in a position of bringing gender diversity into difficult environments and I will come to some personal remarks in a moment before we go to questions but I thought it was important just to really start with the structural issues at the core of why we continue to celebrate International Women's Day and why this matter remains still so hard to resolve when it really shouldn't but there are significant structural barriers that we all need to engage with and understand if we're truly to think about gender parity, gender equality and what I call bridging the respect gap. So we're talking about the gender pay gap, the gender superannuation gap but for me the gender respect gap sits at the heart of all the things that I'd like to share with you and in my career since leaving this wonderful institution is that hoping, wishing and praying for gender equality outcomes is not a great strategy. It just doesn't work, I've tried it, it didn't work. It's the same reason I say to young women looking at men as a future financial certainty for you as a partner is not a good strategy for choosing your partner in life. We've got to really understand what it means to be empowered women who have the ability to go into the world and actually achieve that gender equality that we will aim for and so I don't agree with the hoping, wishing and praying and saying that over time we will get there and that natural cycles of change will help this, they won't and my experience has been that these barriers need very specific targeting and the targeting is in every sector, it's in every part of our economy and worldwide and it's not a feature of developing or developed economies alone, it's all of us and that's why SDG5 in the sustainable development goals is so important because it also applies to Australia so gender equality under that goal and all of the requirements and targets under SDG5 are critical. But when I think about those structural barriers I think about things like the fight we still have as to whether quotas have a role in fixing this problem and I'm unabashed about this, I'm a big quota supporter. I've been the beneficiary of quotas on many occasions and I'll talk about that in my personal reflections about how you get beyond the idea that having a quota appointment makes you any less than a person who gets a job in any other way, particularly as we are solving such deep structural problems and you may have some questions about that and want to sort of tease that out because it's one of the incendiary matters that sits at the heart of how we create change and it gets straight to this false argument about merit, merit versus quotas. So I am a number one fan, I'm a ticket holder for quotas and done well but we can talk about that a little bit later. Meaningful targets within a business case or in this case for the university, meaningful targets of where you want to go and then backcasting. So we do a lot of forecasting in our worlds, we don't do a lot of backcasting but the mission to the moon, a moonshot was a backcasting, put a man on the moon by this date by the Americans, announced by a president and they met it. Had to work out how to do it having set that target. We should be setting those targets with our climate ambitions and talking about net zero, buy a date by this country and then you work backwards, you backcast as to what would have to change to get to that target and it's no different with gender. If we set ourselves the ambition as a nation, as a maybe a moonshot for this nation around gender equality and full inclusion, we would choose a date, it might be the SDG's 2030 date and say by that date in this country we want, we are determined by setting a target to have achieved certain things that we can measure and then we would come back and say what would we need to be doing today? Less than 15 years out from that target, it's more like 10 and what would it take and that would build momentum and we would build I think currency in the idea that much can be done, that the moment we do by incrementalism, by forecasting. So those targets, meaningful targets in a backcasting fashion I think help us get to achieve the big heavy lifting of gender equality. And under that are all the policies and procedures, you hear about this all the time but in every organisation I've been part of, unless you unpack all of the unnoticed bias, gender and otherwise in policies and procedures and the typical cultures that drive behaviour, unless you do the hard work, it doesn't matter what you're saying as an ambition, the way we do things around here doesn't change and there's lots of great statements, lots of great speeches, but you speak to a woman deep in an organisation about whether she thinks things are changing and she will invariably say, not where I sit. I'm too junior, there's a guy still ahead of me who I can't get around, people don't listen to me, I have no voice, where do I find my voice? And so for me, having policies, procedures, processes that create cultures that can get to these big systemic issues is very important. And part of that is real consequence. So in the organisations that I work with and work inside, there is now absolute consequence for breaching some things that are sacrosanct. So the reason that Kate Jenkins, the National Sex Discrimination Commissioner, is travelling the country talking to women particularly around harassment, sexual harassment in the workplace, is that we've not dealt with this issue, we've not collected the data, we've not understood it and it is rampant. And it might not be in the form that most people think, but it is, there are so many forms of this that Kate Jenkins will report upon. And so many of the women will say, it doesn't matter what I do, once I've signed the non-disclosure agreement and had my payment, there's no consequential price paid by the perpetrator. That person stays very senior, the matter's dealt with, the non-disclosure is signed, we don't talk about it anymore and the culture goes on. And people see that. And so for me, as much as you have great policies and culture, if anyone by dint of seniority is not held accountable for breaching those codes of how culture should work, then the whole system fails. Because everyone in that system, men and women, but particularly women, just look at that and say, if it doesn't apply to very senior in this place, then how on earth am I going to be taken seriously? And that's why we've seen, I think, through the Banking Royal Commission and elsewhere, a number of very senior people held accountable for behavioural issues, not of gender, but of fairness and customer issues. And it's the same with gender. Unless senior people are held accountable, lose their jobs, lose their bonuses by virtue of breaching the culture of an organisation, there's no point having all of those other ambitions. Language matters. So the structural barriers of language. I've already mentioned the issue of just how gendered the term maternity leave is. And when you think about maternity leave, part-time work, if it's women taking part-time work, it's assumed they have no ambition, they're going off to do caring responsibilities, happy to come back into a part-time role, because something's happened once they had that child or looked after that aged member of their family. And it couldn't be further from the truth. When we take leave, when we step aside to do those caring responsibilities, men or women, and we want to come back flexibly, it doesn't speak to the fact that we lack ambition or we lack the notion that we want to be important again or rise and earn more money or finish our PhDs and do great research. It means that we want respect for the fact that we're making choices about how we flexibly run our lives so that the good things about community still continue to happen. And so the language of flexibility, the language of how we incorporate gender programs into organisations is very important. So that's why I congratulate the university on the thought that a primary carer, man or woman, can now get that 26 weeks leave, that's important. And I would encourage you, Vice Chancellor, if you can, companies that I have been involved with, where men have started to take those roles on, we celebrate them, we put them on the internet, we get them to tell their stories, not just to other men but to other women to have confidence that the system is working. And I've got to tell you a man on a video inside an organisation saying how much he likes being an active father or an active carer of anyone in the family and how proud he is that he can do that and his company lets him do that, that spreads like wildfire culturally in any organisation. So you have to celebrate the men who are going to break those moulds and we've got to support the women who then come back and are carrying a different kind of responsibility because they are not the primary carer of that young child or that aged parent or that person of need. So all these things matter and I think they matter even more now because we should really reflect today that as of today, since the beginning of the calendar year 2019, 11 Australian women are no longer with us. They were murdered by a current or former intimate partner and the murders we've heard about in the last few days particularly have been horrific. I mean, almost too hard to bear when you read about what's been done to these women, where they've been thrown away, where they've been hidden. And that is the ultimate end of a course of violence against women in our community that is still staggeringly high and is still not really seen. Until recently, I think the politics of the day and the fact that we're heading to elections means that people are getting energised by this and putting money into primary prevention and the national action plan, which is all great. But these are community issues about how we actually understand respect, that respect gap. My daughter lives in a college in Melbourne, in a lovely residential college up in Parkville and she started university in 2018 in February. And with a month of her being there, you really see Dickson, who's just slightly older than Lottie, was walking home past Parkville, up through Carlton and was raped and murdered on an oval, 500 metres from where my daughter, I want to feel, is safe. Late last year, a young woman catching a tram home from a concert, just an event going home at 11 o'clock at night on the public transport system was also raped and murdered. So her time in Melbourne at university is bookended at the moment by young women who are no longer with us, who are dead and they're gone. And they were the victims of a more vicious attack that wasn't about a partner and the kind of violence we see inside domestic situations. But it all was about that respect gap, that lack of respect for women. And I chair something called the National Research Organisation for Women's Safety and ROSE. It's the co-ag-funded body that produces the evidence base for evidence to action on reducing violence against women and their children in our community. And last year we launched with our watch, the fourth instalment of the National Communities Attitude Survey on Australians' views about respect for women and violence against women. And that survey was fantastic in many respects because for the first time in four surveys, back from the early 2000s, the survey showed that Australians generally now care more about preventing violence against women than they ever have. But there were some disturbing trends, if you dug deep into the data, that actually said for many people still in our communities, men but also some women that still believe that some violence perpetrated on women is because of their fault, that they've done something to create that moment of that violence is okay. And some still believe that actually the move for full gender equality and the full respect for women in our communities was not something we should be worrying about really. We really didn't want that kind of change. It's worth having a look at the NCAS, the data, there's some really great community sheets and information sheets that you can have a look at. But they tell a story that we're moving positively to do good things about trying to fix this, but we've got to deal with the nub of the issue, which is about actually respecting the fact that women have an equal place in this society. And the last thing I'll say structurally is it's really become very surprising to me that it's only now we're realizing that we don't apply a gender lens to most of our investments at governments, at universities, by philanthropists, by businesses. We think we do. We think we know what we're giving to women and girls. Actually, there is very poor data on exactly what we give, what the money we invest in women and girls that then shows what the gap of the investment in women and girls for the purpose of an outcome. And this is a global issue. In fact, I'd encourage you to have a look at Bill and Melinda Gates' annual letter. They write a letter every year. This is their ninth year, I think, of writing the letter from their foundation. And they normally talk about the year they've just passed and give some views about it. This year they wrote a letter about the things that surprised them in 2018. It's a really fascinating letter and gender is just one part of it. But the thing that surprised them in gender was that they have been giving billions, hundreds of millions, billions of dollars to gender-related projects around the world. But they were staggered to discover that there has not been much of a mechanism globally of actually measuring the gender, putting a gender lens over how we invest generally. If you put that gender lens over investments or all government programs, all investments, you find a very big gap still. And we know that the dollars invested in women, wherever they are, has a mass escalating benefit to any economy, any society. So we're missing out on something, apart from just solving the issue. So what I'd like to do now, that's sort of my preach on the things that we've got to change, and it's a big job, but I'm really confident that, particularly given the number of young men and women in the room today, that if we set our targets right, set that mission. We can do this, but we need to be very serious about that ambition. So I thought what I'd do is just briefly, before we open to questions, is just share what it is like to be going into organisations, going into roles where there have never been women. And what that feels like for me, and it's probably a story more for the women in the room, but the men might find it interesting, given that it was men that I was joining to do this work and to do the broader work of the organisations I joined, and it was working with them to sort this out that I learned a lot from. And I'll go back to my comment on quota. So I was a quota appointment to the AFL Commission. 2004, the then chairman of the entire Football League said it was unconscionable for there to be a governing body with no women represented when almost half the people who enjoyed the sport were women and girls. And so he said, we're not going to fix this. A lot of his colleagues around Football Circle said, it'll come in time, we'll find someone, let it go. So he took this to an annual general meeting of the League. And thankfully, 13 of the then 16 clubs said, we will make a quota appointment. Three clubs though in 2004 or five said no, not ready for it. So it wasn't unanimous. But that decision by Ron Evans, who was the then chair of the board, to actually acknowledge that something needed to change and that it wasn't going to happen, I don't believe into this day that there'd be the three women there are today on that commission if we were still hoping, wishing and praying for a system to deliver a woman into that boardroom. Because I've sat in that boardroom and I know that the prevailing culture at the time was one of the guys in the room didn't know the kind of women that could sit at that table, but they knew a lot of men that could. And groups of people who are like minded and come from similar backgrounds, similar gender, similar ages, feel much more comfortable choosing people like them to come and join them as the seat becomes available. And that's what had happened in football over many, many years. So for them to find a woman, it wasn't going to happen naturally. Ron knew that. And so he had a headhunter go out and seek 10 women across the country. And he put us through our paces. We had to have law degrees. We had to be able to be good communicators, have commercial practice and understanding how business operated. We had to know and love the game and prove that through some tests and interviews as to whether we actually knew the game. I don't know if it bloke's ever been asked to prove if they know what a hanger looks like, but we did. And then we were put through interview after interview and it got down from 10 women to two. And then I was the very fortunate recipient of that position. And I wore that badge of being the quota with pride because it was a purposeful act to do something. But men hated it. They couldn't get around the fact that men hadn't been part of that process. And I was staggered after I joined the commission going to events like this and talking about why I love footy and why I like to be on the commission. And it was women that would come up to me to say, I would never have done what you did. It's disgraceful. You will never know if you're as good as the men because you will never test it against them. And that was the first part of change that I learned. My heart sank that the women who I thought as a group we would all be kind of wanting to get in there. But I realized that this issue of the quota and being a quota is very difficult for a lot of people, for women particularly, not just the men who don't think it's an appropriate way to balance things. And so I made it my job to talk to women about how proud you can feel as a quota appointment because we are going to break down barriers and you take the quota appointment on certain conditions. And one of them is that you just do the job really well. You get in there and prove that you are the right person for the job and you put the naysayers to one side, but then you commit to the people you've joined that you're not going to be the first and last. That's your job working with the organization to make sure there's another woman who joins you. So that was my deal with Ron Evans and then the subsequent chairman of the league, Mike Fitzpatrick, that the next person appointed would be a woman and it was. It was Justice Linda Desso, who is now the governor of Victoria. Pretty well credentialed person, I think. And it turned out that she was the other person on the list when I was appointed. And I think I got it because I was in Sydney and they got geographic diversity as well as gender diversity. But be that as it may, Linda and I became rock solid friends as the two women on the commission. And we had to find a way to work to then get another woman appointed and then make sure our voices were heard. And that process of change was not easy. We had to hold our tongues often. We had to listen to often, not in the commission room itself because they were very respectful men and I am a great fan of them and I'm fond of them as a group. But out in the broader industry, we heard things that were just terrible about women's role in sport and women's role in football. And in fact, when I first started raising the notion at the behest of women who were playing the game around the country, who didn't have a voice at the commission, when I first started raising the idea that perhaps we could have a women's competition, the responses I got from the men in the industry, I can't really say who you're here today because it was deeply flawed thinking about why women would want to play football.  They couldn't understand why a woman would want to be involved in contact sport and throw her body around. Now, I don't know about any of the women in the room here but I wish I had grown up in a time when I could throw my body around like men in contact sport because I would know the full power of my body. I didn't get to do that. The sports I played made me feel restricted and I loved watching men playing footy for the reason that it is thrilling and exciting and dynamic. And whilst I wasn't playing football as a young woman, a lot of women in the footy states were. But by the time they got to 15 or 16, there was nowhere to go. So they chose, they either gave up sport or they chose other sports and went on to be superstars. In the NBA in America, the WNBA, they became cricketers. They went and did things where they could have a pathway. So, but the men at the time said it's fantasy. The idea that we'd have women playing football, it's never gonna happen. It took 10 years but to have people like Susan Alberti putting their money in as an incredible philanthropist to the girls, to have all the women around the country giving us the information that Linda and I needed to work with the commission. For us to work at how we would take the chairman and the chief executive into the change rooms of a women's senior game so that they'd stop thinking of them as girls trying to be men and actually meet them on their terms as elite athletes, warming down, wanting to talk about the strategy of the game and how they played. And watching the scales fall from the eyes of men realizing that these women were just great elite athletes who loved the game just like they did.  And so fast forward 2017, we launched the AFLW season, sellouts all around the country. And that change program, it was hard. We had to be persistent about how it was developed and show great respect to the women involved. But just to give you a sense of what has happened because this was no longer about gender, this was about the future of the sport. Today, almost 550,000 girls and women across the country play Aussie rules. That has been increasing in the double digit figures, compounding every year since we said we would have a women's competition. A third of all total people who now participate in the AFL as participants, active players, a third of them are women and girls. It's gonna be a half before too long, I'm sure. And I tell you that story because there was a huge range of young women ready to play that game. They were sort of graduating from Auskick and junior footy ready to go in the same numbers as boys and then they were stopped. And it was actually a huge change program that got us to that point. And I was trying to find a reference for you that would give you the equivalent of the university. So today we know that 59% of bachelor degrees in Australia are held by women leaving institutions like this. But the drop-off of those, almost 60% of our undergraduates moving into their next part of their life is a drop-off in their opportunities compared to men. And the gender pay gap that comes almost immediately is profound. So I think of it in the same way you need change of the kind that we had about advocacy, determination, building a pathway, setting the precedent to actually enliven that for women so they could actually see themselves on that pathway. And it was tough. And I'm gonna close this with a little reference because I'm sure the younger women will know all about notorious RBG, from the notorious RBG, well, Ruth Bader Ginsburg of the Supreme Court of the United States.  But she's one of those women I look to and read about and read of to sort of give me a sense that change does take a long time. It takes perseverance, it takes tolerance, but it takes ambition. And it takes a bit of quirky humour along the way. So I was reading her book of her own speeches and her own reflections. And there's a beautiful moment where she reflects on the fact that when she joined the Supreme Court of the United States, she joined another woman who had been there already, Sandra Day O'Connor, Justice O'Connor. And she just says this, and this reminded me of what it was like to be on the AFL commission, or on any board I've joined as the first woman, as a quota, and the second or third women have come. This is what happens. This may be a story for the men as much as anyone, because I think it's universal, and I love the way she tells this little story. She says that court watchers have seen that women speak in different voices and hold different views just as men do. Even so, some advocates, each term, revealed that they had not fully adjusted to the presence of two women on the High Court bench. During oral argument, many a very distinguished council, including a Harvard Law School professor and more than one solicitor general, began his response to my question, this is to Justice Ginsburg's question of council, well, Justice O'Connor, sometimes when that happened, Sandra, that Sandra Day O'Connor, Justice O'Connor, would smile and crisply remind council, she's Justice Ginsburg, I'm Justice O'Connor. This is in the Supreme Court, this is in the middle of a matter, very big issues of state. Anticipating just such confusion in 1993, my first term as a member of the court, the National Association of Women Judges had t-shirts made for us. Justice O'Connor's read, I'm Sandra, not Ruth. Mine said, I'm Ruth, not Sandra. And I kind of think that Linda and I should have had exactly the same and maybe we should have worn them under our jackets and displayed them with pride. But it goes to show these are universal things that happen and with just that one story, you get the sense of just how hard change is and how getting a woman's voice heard, whether it's the Supreme Court of the United States, whether it's at this university, it's in football or sport, in climate change, in any of the fields where women are excelling and deserve to have their voice heard. Thanks a lot, I'm just going to go get the kids. No, please do, I'm sorry. Much more important. And so my journey is one of telling that story because for the women involved, it is tough.  For the men, understand that our lives are different and when we join you to do things together, that we do bring different perspectives and we have to find a mutually respectful language that we can achieve these great goals. We should be proud together, the genders together, about this and really believe that that moonshot of gender equality, at least for Australia, is attainable. And let's start back casting and seeing how that would change. And it starts with events like this, you going away with your own course to action wherever you are in all of your communities and taking up all the challenges and opportunities that your university is giving you, whether it's the mentor walks, whether it's the feminist events, whether it's the unpaid leave or superannuation, we've just got to grab it and run with it. And then I have great hope that International Women's Day is doing its job. So thanks very much and I'd love to take your questions.


It's DK and I'm back with another video.  Now, in today's video, guess what I'm gonna do? I'm gonna tell you guys something that a lot of people wanna know and that is how to sign up for a carry company so you can get loads like this. Just like that, we are here at the pickup.  Smells like cigars in this jar. Is it a doorbell or something? A few moments later. Excuse me. I hear somebody walking, but I don't see where they at. Look, I knew it. I said it smells like cigars in here. Look, somebody's in here smoking mouths. He's smoking mouths. He was in here smoking Middlesons, baby. We are now at the front door to see if they can help us out in the front because anybody in the back. Dang. Anybody up here? Sheesh. Oh, that doorbell. Good morning, how you doing, sir? I have a load to pick up to go to Woodstock. I'm parked in the back, but there was no one back there. Yeah, that's fine. So you're picking up for a while. To go to Woodstock. Oh, okay. It comes in here, yeah. So you want to go out in the back? Back to the back. You can just park this way if you want. Okay, yeah. Thank you. It's nice in here. I saw you walking, and I'm like, I don't know, I don't know. And then I got around. I saw like the car moving. Are you GoProing this thing? Oh yeah, I have a YouTube channel. So I do like different deliveries and stuff. So I started out doing door dash and I just worked my way up to the van. Makes a fun, cool.  And we'll be on there because we're... Yeah, go to pull around back. I'm already there. I'm already there. He did the old walk around to the front. Okay, so I'm going with him? Yeah. Okay. Thank you guys, I appreciate it. No problem. Hey, it's okay. It's okay. Yeah, I came back here and no one was back here. I was a little lost. Oh, okay. Thank you very much, sir. How you doing? I'm living a dream. Woke up this morning. Can you try to go a little bit further in if you can? Like between the wheel wells, if possible. Perfect. And just like that, it's game time. It's time for us to get on the grind. Let's go. Are you... Did you just love me? Oh, I need the paperwork. Oh, I don't have any paperwork for it. No? No, because Hoist, the company that contracted you, they're the one that should have the paperwork. Okay, so just go there and they have it there. Yeah, they should have it there. Okay, all right. Thank you. I'm loving it. I'm loving it. I'm loving it. This is the only one that I can afford. You get a nice collection. It's okay, doggy. All right, thank you. So you have a good one. And we are here at the drop-off location. We're gonna keep on stating and being great. Oh, it's locked. Bring this doorbell. I'm not sure exactly where I'm supposed to go because it's like one, two, three, four garage doors here. So I think it's the main entrance right here. A few moments later. Good morning. I might have a load to drop out to you guys from Schoenberg. A pallet. A pallet? Yeah. Oh, yeah, pretty good. Okay. I don't know what it is. Thank you. Also, they said that you guys are supposed to give me some paperwork because they didn't have any paperwork to give me there. Oh, really? Yeah, I need a BOL, yes. How you doing? All right, you still? I'm living a dream. I woke up this morning. You know how many people make that hard and it has to be, you're going into a rabbit hole right now.  You don't have a good dream. Sorry. I can't breathe. I don't get nothing. You're supposed to actually, you're supposed to actually be on it as well. No, but I have a good guess. Probably eight out of 10. Eight out of 10 people. Yes, sir. Thank you. So for that low we just completed, which was very sweet. It was super easy. Huge shout out to everybody that was at the first warehouse. They was pretty cool people in. Hey, y'all saw his Hot Wheels car collection. That jar was crazy. I couldn't only imagine what his garage looked like. Now, for that low, we did 44 deadhead miles, 40 miles loaded, so 84 miles altogether for 165. It's a great time to be alive. We pick up the prize and then we drive. Now, how do you sign up for a carrier company? This is something that, how do I get these loads? How do I do this? How do I do that? I'm going to tell you guys how to sign up for a carrier company.  I-N-D-E-E-D.  You can do Cargo Van Independent Contractor or you can do Cargo Van Owner Operator. Those are the two that I use. So you're going to have a whole list of different carrier companies. You're going to see them all down there. You need to make sure that you read what you are clicking on. If it says CDL, then most likely that means it is a semi. Sometimes you're going to see something to say CDL. Sometimes you're going to see something to say a box truck. Sometimes you're going to see a lot of different things. So you need to make sure you're reading while you're on Indeed. Now, you're finally going to find one. You're going to click it and then it's going to pretty much let you sign up. Now, it's not that simple. Let me say this. So what's going to happen is you're going to fill out all the information, probably your name, your email address, your phone number and stuff like that. So it's pretty much like you have an Indeed profile. You're going to fill out all the information and sometimes you can add a resume or you can not add a resume. It's really up to you. Then you're going to hit submit application. Now, once you've submitted your application, it may take a couple of days and then you usually get an email. So the company's going to email you like we saw your application. Here's everything you need to do. Now, it's a lot of stuff that's usually on this list. I'm going to tell you guys right now, it's not super sweet. It's a lot of paperwork and a lot of stuff you have to read and a lot of stuff you have to fill out. For this particular company I'm going to use for this example, they have 26 pages of information. So you have to send them information. Also, they have a 26 page, it's called agreement. So it's going to have a whole bunch of terms and all that stuff. So make sure you read all of the terms. I'm going to tell you how much you can pay. It's going to tell you a lot of different things. So exhibit one, I'm going to put it right on the screen. The contractors checklist. You have to fill out the application and agreement. You also have to fill out your W-9 as well as your certificate of insurance also known as COI. This is very important. For the most part, every company you're going to use is going to want you to have commercial insurance just so you know. From what I'm seeing is using like $1,000, $100,000 and then $1,000 deductible. So keep that in mind before you sign up for the carrier companies, then you guys know. Now, they also want documents from owner. They want your driver's license. They also want your driving record. I do recommend this. If you're going to be signed up for different carrier companies, you might just want to go ahead and purchase your NVR and use that same one to every company you sign up with. Cause you don't want to keep on paying $10 and $10 and $10. So just go ahead, buy your own NVR and send that paperwork in to them so it can make it nice and easy for you. They also want your social security card or your EIN number in your article of organization. So some companies want you to have EIN number and some don't mind. For this particular one, they don't mind. So, you know, it is what it is. Now, next you're going to need a voided check or a direct deposit form. So you're going to fill out the stuff. You got to make sure you can pay. You got to make sure that you can pay so you can put up a new escalator. You got to make sure all of the numbers is right. Make sure everything is right when you put the information in so you can make sure they give you them dividends. Now, they're going to want your vehicle information, your registration and then pretty much every single carrier company I've ever ran into, they want pictures of your vehicle. They want the front picture, the back picture, the cargo space, like how much space you have in the back and this one also wants you to put a tape measure. They want a picture of you tape measuring the width and the length of the van because sometimes people may put that they can fit this stuff in there but they really can't. So they want you to tape measure and send the picture in just like exhibit A. Well, exhibit whatever I'm on. Now, you want to make sure you do that. Also, make sure that you put in your payload. A lot of places want to know how much weight you can carry and make sure you don't overdo it. I know that it's say 3,700 pounds on the Sprinter Van right here but we don't go past 3,000. We're not trying to put all of that weight on the transmission or the drive train and brake something. So we just go with 3,000 just to be safe. I think that also I got that from everything Apex. He does 3,000 pounds too. And then they want a picture of the manufacturer label sticker. So that's the sticker on the inside of the door. That's gonna tell them all the information you need to know. So that's pretty much what you're gonna do for the contractor checklist. I told you guys about the insurance. You need to make sure you have the insurance and I told you guys about the width and the length of the van and all that stuff. So the next thing is additional certification and equipment. If you have any of these things listed on this list right here, make sure you check those out because this can help you get some more money. So you make sure that you let them know what you got. Now, another very important thing that I wanna let you guys know that a lot of these companies, well some of these companies allow you to sign up as a business. So you sign up as a business. If you have your LLC or whatever you have, you can sign up as a business and you can also add additional drivers. So you can have, you can go under the carrier company and you can be a carrier also.  So it's gonna be like, you're going pretty much this batch to the people that's under you, but you're just going through the carrier company. So there's a million ways you can go out there and get this money with using carrier companies or becoming a carrier company. So this particular company, they text and call. Me personally, I prefer text, text me. I don't want you calling me 3000 because you're in the Magyarian times. Text me the info and I'm gonna text you and let you know the price.   And if you don't, usually when you don't get the low, they don't call you. They're not gonna reach back out to you because they got a lot of other stuff they got going on. So usually I would say a rule of thumb between 15 to 20 minutes. If you don't hang out back from them then most likely then you are, then you didn't get the low. That's usually what happens. So if you guys are interested in getting lows like the one you saw in the video, make sure you go to Indeed, sign up, go ahead and do your research and find out which carrier company is gonna work best for you. So you can get them once and two. That's money, just in case you was wondering. I hope you guys enjoyed this video. Again, if you are not subscribed, make sure you smash the subscribe button. Also give me a thumbs up.  Throw the seeds up. Hey, let me say this. Shout out to everybody that's been tuning into the channel. We are on the road to 75,000 subscribers. We may hit 75,000 before this video job. We don't know. 75,000 subscribers. The next goal is 100,000. We need 100,000. It wasn't for my birthday, my birthday passed already. So that ain't happening. But I'm gonna say, I wanna get 100,000 subscribers before May 1st, before May Day. So can that happen? Can it happen? 800,000 subscribers before May 1st. We gonna put them in hers. I hope you guys enjoyed this video.  Cause all 2024, all we're doing is put up to, let's go, get it pop like Grisco. I'll see you guys on the next one. Be going, be going, be flowing. You already know it is DDK and I'm on my way.


and Maria too. Hey, good afternoon everybody. Tom Stewart here, I'm with Liz Trotter. Our guest today is Aaron Lash. It's the smart business moves. Hello, thank you for having me. Today's a big day. We are going to be playing P-H-C Trivia. We haven't done that in a while. I guess the last time we done that was at a convention last year, right? Yeah, and I can tell you those questions are hard. They are. So Tom, how do they, I have everybody ask me. So I have the link ready. How did we go live? I missed that part. Okay, well, let me, while we're chatting here, let me see if I can help. Okay, Tom's gonna help you guys. Oh, I'm talking to the text message. Yeah, that's good, Liz. Let me know if they respond, Liz. We'll take all the help we can get. You can do it one of two ways. If you have your phone with you, you can scan this QR code and it'll take you right there. Where you can go to the website, phcprogram.com and I'll post that. Hey, Donate. Hey, thanks, Donate. I dropped a URL in the chat, it's phcprogram.com. You can go to that and it'll take you to the game as well. And I have my handy-dandy phone here. So I'm just gonna scan it just to go ahead and make sure it works. All right. Come on. And when you do that, it's gonna pop up and ask you to create a player. It'll look like that. You plug in your name, like Tom. I shouldn't do this because I'm gonna be joining the game. Rich, look it up. Hey, you could be a winner. And it'll tell you that the game will start shortly. And that's true. It'll start as soon as we start it. Michelle's excited. All right, Michelle. So, Erin, could you please tell our audience all the awesome gifts they could win, prizes and gifts they could win. Absolutely. The second and third prize, and by no means is this like second and third, but we are holding a pre-ISSA show regional event and we are going to be at Gosha Barron's office. And we are limited to 25 participants, but I'm gonna offer two seats today to our winners for second and third prize. And this is gonna be at Gosha Barron's office. It's the day before the ISSA show kicks off. And we're gonna talk about that again in a little bit later, but it is a great program. We're gonna have a tour of Gosha's office. We're gonna have three amazing speakers. We're gonna have a net, including our very own Liz Trotter. And then we're also gonna have a networking event at the end.  And then first prize. Who are the other amazing speakers?  I am sorry. No, no, no. We have our chocolate over here? Absolutely not, but you're not speaking at the, are you speaking at the residential? All right, then we do have Tom Stewart. I was told I was, but you know, I couldn't hang out at the pool that day. I mean- No, absolutely not. Then we have Tom Stewart. We have Liz Trotter. We have Gosha Barenham. We have RJ Patau. Ladies and gentlemen, we have some rock stars in the industry. So I'm really excited for that event. I love that it's gonna be a great time to get together with our residential group and really just kind of network and really, you know, talk about some of the issues that are facing us. You know, I know we're coming out of the pandemic. I know hiring has been tough. We're also looking at economic downturn. So this is, you know, a time where you can get together, network and really plug into your community. But then first, go ahead.  What's the URL? I wanna share the URL while you're talking. So if somebody wants to see more details or even register while they can still get a good hotel room and a cheap airline ticket, they can do that. Yes, I shared all those in a second ago. Let me pull that up. But the first prize is going to be an all access pass to the ISSA show 2022. And let me, I will say that's North America. Yay, good. That's important. Ruin it for the people that wanted to go to Europe. I know, we have one in Italy and I always volunteer for that one. I haven't been sent yet, but maybe one of these days. Oh, Italy. Yes. So Tom, I don't know if you saw Wendy's comment. It told her that the time had run out. She may have played last time, is my guess, yeah? Maybe. I don't know. Use that link again, Wendy. Just use it again. We haven't started yet. You should be guided. Yeah, we'll pick it up in a minute, but we have three great prizes. And all of this, we're playing the PhD game today because obviously our PhD is one of our great programs and products that we have at ISSA and ARCSI. It was built by Tom and Janice Stewart along with Liz Trotter, Matt Ricketts, Joe Walsh. Am I forgetting anybody? That's Peppa's core team, yeah. It's a great program that really, it helps you, it's an onboarding, it's training. It's helping you to help your cleaners realize that they are professional and what their role is, is they come into somebody's home to clean. I hear from a lot of our companies that use this that it's just a great onboarding program. It helps that, it's easy, it's affordable and it helps alleviate a lot of their time. So we sell a lot of our professional house cleaning certifications and that's what the program, our trivia is built around today. So this is a chance to test your knowledge and see if maybe you need to take serve kitchen program. And I'm dropping all kinds of links and chat here. If you want to see more about convention, it's the link is there, ISSA. Yeah, I can do this real quick. Oops, okay, it's not playing with me. What? Also, you can go to clean business today and Facebook and you can join us here if you want to be on Smart Business Moves. You won't be able to be live on Smart Business Moves but you can comment, you can see what we're talking about here. You can get all these links that Tom is talking about. So for those of you that are just in the game, if you'd like to join Smart Business Moves also, go ahead and go to clean business today. If you want to see more about convention, it's rc.org forward slash ISSA show. If you want to see more about the PHC certification program, you can get that at rclearning.com. I guess it's rclearning.com will take you there and it's a redirect to the ISSA.com. All of that's in the chat. I have a lot in there. Lots of good stuff today. Okay, good, I'm glad you're fine, Wendy. That's awesome.  If you don't know Gosha, Rockstar business owner, okay? Just know ifs, ands, or buts about that. And one of the things that she's going to have over there is all of her office staff are going to be on hand to answer questions at the event, which is amazing. I was just there, I don't know, month or two ago. Man, she has some amazing people working for her. She really does. She has a great community and she's really built her business and a lot of that has been through diversification, going into commercial and consulting and doing different things. And I think that's something, a lot of companies have learned from her. Oh yeah. And it's a good example of execution. I mean, there's a lot of plans and you can talk about strategy and at the end of the day, the most successful companies are just doing it and they're doing it within a framework and they know what they're doing. They have a plan, but sometimes that's the easy part. The hard part is the execution and you'll see that at Gosha's business. And that's worth a trip. Yeah, well, that, and I mean, she suffered just as everybody else did. When the pandemic hit, I think it was Gosha had said she lost like 85% of her business at one point because, and so she, you know, but that, you know, she, you know, carried on and she made a plan, like you said, she made a plan and she moved forward. She, there was some diversification. It was reaching out to existing clients, looking at different ways. And, but she, at the same time, she's still growing her residential cleaning company. Yep. Companies bigger than- So. More COVID, that's for sure. We'll talk a little bit more about that and convention and PHC at the, a little bit later on in the show, but do we want to jump in and play some trivia? Yes. We'll have a place in trivia. Hey, yes. Oh God.  It's a question you'll have is multiple choice. There'll be four questions or four answers rather and you pick the right answer and your score is based on, do you get the right answer or not? And then it's based on how fast you, who answers, gets the right answer most quickly. So answer as fast as you can, as right as you can. And if you do that, you've got a good chance of winning one of the awesome prizes that Erin's going to be sharing with us here at the end of the show. Do you want to practice this question? No, heck no. We're jumping right in, no free season. So get ready, get your fingers ready. Yeah. Come up your fingers if you haven't done that already. Come on. So I'll give you just another 30 seconds or so. If you haven't scanned this code yet or if you haven't gone to the URL that we talked about earlier, which was PHCprogram.com. That's what it looks like on your phone, y'all. Anybody that participates in the trivia today, I will offer them a package of, small package of our PhD, but we'll offer you a package of five PhDs that you can use for your team. So I tell you what, get in there and play. Get in there, people. All right, good job. If you haven't signed in, I would scan them and get in there and play. All right, so you guys heard that. So everybody's a winner today. Five people from your company will be able to take the PhD program. That's incredibly valuable. Yeah. Will you be able to track that, Tom, so I can email everybody the codes that they need? I believe I can. Okay. Absolutely. I'll have their names. I don't know if they have their email or not, but we'll figure it out. I will find you, if not, if you participate and you don't hear from me tomorrow, then email me at erinatisestay.com, but I'm telling you, I'll get you your bundle for participating today. I'm thrilled that people are here and ready to play. Let's go. I am as excited about that PhD. Cause she really used the PhD, so of course I know she'll be happy. Michelle did. I know. All right, Al. Okay, so when I hit the timer, when I start it's gonna count down and it's gonna show you the first question. Liz, do you wanna read the first question? Sure. Because we figured out in Las Vegas that if we didn't coordinate that, it's a mess, right? Yeah, we did figure that out. And Liz is a really good reader. So we're gonna start the count down. 10, eight, seven, six. You guys can count four. Three, two, one. The ability to understand and share the feelings of another person, which is crucial for good customer service is called, A, for accuracy, B, for confidence, C, for empathy, or D, for positivity. My y'all, get your votes in there. It's an easy one. We're starting off easy. Yeah, so this is not one of the harder questions. Correct answer is C, empathy. E. Okay. E. Let's see what our... How about that? Everybody got it right. 100. So let's show our rankings here. Yes. Oh, Lawrence was fast. All right, Lawrence. Okay. He was really fast. Check that out. Dang it, all right. You guys ready to move on to question chip? Yeah, I am.  What are our best practices? A, taking the initiative to quickly solve problems, anticipate future problems, these systems and attitudes that promote clear communication and strong relationships. C, attention to detail provided by customers to help pinpoint problems and provide quality solutions or D, some methods and procedures that are accepted in an industry as the correct and most effective way to do something. Wow, those are long answers, aren't they? That's why I asked you if you're reading, Tom. That's why I can't get it in Vegas. I'm exhausted. You know, the truth about this is, they're all really good answers to a question, maybe just not this question. Well, the best answer is D, some methods and procedures that are accepted in an industry as the correct and most effective way to do something. Best practices. My timer ran out before I could read them all. So you gotta listen to Tom, right?  All right, what do we get? What are our scores? We got five people right. Looks like Pam ran out. We got two people that guessed systems and attitudes that promote clear communication information. I can't see that. Practices, they're not the best practices. Ooh, Michelle overtook Lauren. You still got it, but not as fast. Don't come back. Okay. All right. Oh, we got it. Karen, you wanna request your three-year? I absolutely can. I was just writing all the names down, okay. Okay, here we go. All right. Safety data sheets are important because they tell you how to secure equipment, such as ladders, in a designated place so it can be used according to safety guidelines and you can stay safe from harm. They contain information about ingredients and cleaning chemicals or health safety and environmental effects and the necessary precautions you should take when using them. They provide information about the leading causes of death and the most common causes of accidents across all industries. Or D, they introduce basic principles of first aid and help create awareness of your limitations if you don't have first aid training. I bet somebody else ran out again because, wow, she was reading quickly. I was trying. You did really well and we still ran out of time. All right, B. Who got B? Oh, Trisha pressed too fast, she was in a hurry. Lucky, everybody got it. Maria, Maria's like the answers are harder than the questions. Good girl. Everybody got that right. I know, good job. Even Trisha didn't get it too fast and she still got, ooh, Lawrence. Yeah, he fast. He's good. I love Lawrence. So he got back into first place? I hope so, I hope that's you, Lawrence. All right. Do you have a Lawrence? I do, I have a Lawrence, yeah, he's amazing. We love him. Okay. All right, let's see. Do you want to read number four? Is it short? I have no idea. You're about to find out. All right. A good way to avoid injury from the repetitive motions of cleaning is, A, you know, the symptoms of strain, enjoy its muscles and nerves, B, clean, cut with soap and water and cover them with a bandage, alternate hands when working for C and D, don't touch your eyes, nose or mouth. All right, I feel like this is kind of an easier one compared to some of them. All four of those answers are good advice. They are. I feel like all of the answers are good for something. Nice. I'm gonna get out. I don't really want to answer the question. I'm gonna put on my Karnak hat and guess that everybody got that right. Oh no. What was the first answer? No, the symptoms of strain, ah, I can see why that would be, why that would be the answer, right? It's just like one of those tests where you pick the most right answer. Cause sometimes that, you know, some of them seem like they're good answers, but you know, I've taken it to take tests where which is the, you know, the most right. Yeah. So this is, this is good. It is true that you want to know the symptoms of strain, enjoy its muscles and nerves, but you actually, just knowing is not enough. You got to. Yeah, what, what you know, want to avoid it. You got to do it and alternate the answers. That's right, just a trick question. Hey, Brian, good to see you. Are you playing? Oh, if you hit that little, that little QR code in the top corner there. Oh, yes. Looked like he is. I see you, Brian. All right. Yeah, what's the trick question? All right. Oh, we got, oh, Michelle. Boy, she was fast. Lawrence, check that out. Oh, Lawrence, missed one. And Michelle took over. All right, Michelle. She's out fire. The pressure is on. Yes. Oh, I love Michelle. She was really excited in the beginning. Remember, she came early. That's Michelle Alagreza. She's excited. Are we ready for question number five? Yes. Okay. Blood-borne pathogens are microorganisms and blood, body fluid, bodily tissues that can cause severe injury, HIV, AIDS, hepatitis and humans, apart exposure, you can protect yourself from exposure to blood-borne pathogens when cleaning by covering your mouth with a tissue, not accepting to move to injured person. Unless there's immediate danger, checking for hazardous, like slippery surfaces, treating all human bodily fluid as if it were contaminated. Man, did you guys get a chance to read all that? That is crazy. Now, in this case, the question was actually harder than the answer. Yeah. That's tough. And I was even, I was really even cutting some of the answers short, just trying to get to the meat of it. I think it's pretty good though. I know, I agree, Pam. We need a longer timer. Yeah, that was two great answers. I didn't even look at the answers. I was too busy trying to figure out what they have fast on the meat. That's what I was thinking. Let's see, blood-borne pathogens, I remember. Okay, I see, I see why we could have had two. Yeah. All right, what are we gonna guess, you guys? Out of 10, we have 10 people playing. I'm gonna guess, cause Maria said it was tricky. Seven out of 10. Got it right. What do you think? You know, I wanna play too. Yes, Pam is right. We do need more time, I know. So I'm just trying to find one. That's why he's not giving us the results yet, cause he's looking for a time. Oh, six, Liz, you were close. I was so close. All right, but only nine people played. So I think that maybe I got it, right? Percentage 12. And Michelle's still, she's still trying to figure out what she's gonna do next. Percentage 12. And Michelle's still about in a hundred. Yeah, yeah. Oh, look at Bruce, he is. I think Bruce came in a little bit late. I'm guessing that's Bruce Vance, cause look at how he is just step, step, coming up the ladder there. He's answered all five questions correctly. So I would expect if anybody would know the answers Bruce would. Oh, wait that Maria, yeah. Hit the button, you're in a hurry. Okay, okay, okay. Here we go. Number six, you got this one there? Sure, make it easy. To avoid injury when performing frequent or heavy lifting, always wear appropriate PPE, take regular breaks in a cool area, lift your legs, notch back, lift with your legs, not your back, or D, unplug the cord. And I gave first, I feel like that's your 10th section still on this one. That's good. We need all the sex time.  So don't take too much time. Michelle, we can tell you're competitive. Not only are you playing the game, you're also chatting. Okay, so we all know the answer was C. Yay. And everybody got that one. I feel like that one was a little bit more obvious. Yeah, that one was one of the easier ones. There's Michelle again. All right. Man, man, Lawrence, you must be really fast because you're holding onto that lead, even though you missed one of the questions. So that's amazing right there. All right. Michelle, you're going down. Are you ready for number seven? All right, I'll read it. When working, you should wear gloves to protect yourself from germs. When A, changing linens out of bed, B, loading the washer, transferring wet laundry to a dryer, unfolding clothes, C, cleaning bathrooms, D, all of the above. I feel like some people are going to feel like this is a trick one. Always tricky, y'all. Always tricky. Wear your gloves, your PPE. I love it. Now that we have all this extra time, now we have all these. Is that too much time? Should I bump it down to 25 seconds maybe? No, I like it. No, as soon as you change the time on it, then the questions are going to be long and we're not going to be long. You get real short. Yeah. All of the above. That makes sense, right? Yeah. You want to wear linens and washing and bathrooms. Gloves are important. Every, no, we got one, cleaning bathrooms. Okay, I get that. I can see why. Especially if you saw cleaning bathrooms first and didn't read them all. Wonder if that's what happened. You hit cleaning bathrooms. You're like, yes, cleaning bathrooms. And then you're like, ah, dang it. They're all good. Ooh, look at, look at. Oh, Lauren's the one that hit cleaning bathrooms. I bet Lauren hit it really fast and then saw, ah, darn. And Michelle's pulling away a little bit. Yeah, but look at this. He has been steadily climbing since he joined. He started to hit in spot number nine and look at that. He's, every single time, he's tunk, tunk, tunk. Slow and steady wins the race sometimes. Yes, it does. Laurence, he rushed it. I knew it. See, I was thinking, oh, somebody's going to see that bathroom and hit it. All right. Okay, here we go. Number eight, I guess I'll read this one. Yep, it's your turn. Well, it's important to remove dust because our nasal passages can filter out large dust particles but the smaller particles can lodge in our lungs and cause harm or bodily disease because it is not enough to place the full vacuum bag in a sealed plastic bag and wipe down the vacuum bag in and out with warm soapy water before you're using it in another home. Because adult fleas are about the size of black pepper particles in our brown and flat which allows them to maneuver easily through the air of their host or D because insects and rodents of all kinds can directly affect your health. I don't know who put these answers in here but I don't get it. I don't get it. Well, the answer is, it's obviously A. Yeah, it's there. I don't want to even make, what? All right, so I'm gonna guess that we got 10 out of 10 on this one, maybe nine out of 10. Gotta go to doctor or practice. Bye, Brian, thanks for playing. Bye. Yeah, 100%. Yeah, those other ones seem to make sense. That was a good one, guys. Ah, Maria gave us a pew. Boy, that was a scary one. Okay. Ooh, what happened to Bruce there? What happened to Bruce? I don't know. Well, he got it right, but I guess. Look at the moon. The dark horse coming out of nowhere. Where did the neat come from? What, the neat? All right, lady, that's amazing. All right. Okay, here we go. All right, a study from 2011 showed that the household objects with the highest germ count were toilets, sponges and dish rags, kitchen sinks and drains, pet toys. All right, I think I know this one. Yeah. All of these things are icky, right? Dirty. Kids' toys too. There's a lot of dirty stuff here. I like it. All right, what? Oh, I see the timer over here. Did you guys see this over on the right? If you click it at that time, that's how many points you got. That's pretty tricky. I saw that, because it works. Yeah, the thing that shows you, yeah, it goes down as it goes. Good job, Maria. I bet you did. Did you do bee? She's like, I realized the right answer was bee. And now a bee. And you know, the thing about sponges and dish rags, people are using those to clean with. So they were basically spreading germs, oftentimes, in the spirit of cleaning. Yeah, kitchen sinks and drains. I can see why people would really think those are nasty too, right? Because when you clean them, and all the nastiness just goes down there, it does make sense that that would be really dirty too.  He had said at one point, one of the dirtiest things in your house is your remote. Like the TV remote. Yeah. There are a lot of dirty things in your home, no doubt. And really the funny thing is about toilets, you clean your toilet way more often than you clean a lot of these other things. Nope. Cause you think it's so dirty.  Oh, look at Michelle is so sad. She immediately chose kitchens and then saw the sponge answer. Oh, yeah, new research. I bet cell phones are the most. Maria's saying that. Oh, cell phones are being nasty.  But look at Danita's. Yeah. She lost a chunk of that lead. Chipping away. She lost a chunk of that lead. Look how close they are. Cause speed does count in this game. It does. You ready Liz? Got it. Okay. You're not out of it either, Lawrence. The three worst enemies of hardwood floors are sunlight, dirt, and water for A. Key lady agents is B, wax, and C, and laminate is D. Which one? I almost said key lady agents cause I was trying to think fast. And I was like, what is key lady? Yeah.  Lexicon is a- No, it's not. Well, I have a meeting to hop into. Good luck out. Lawrence, you're leaving us. You were doing so well. Come on. Yeah. Talk to you tomorrow, Lawrence. Bye. All right. You don't know what key lady agents are? Hmm, key lady agents. Lawrence. Oh yeah. He wants his freebies. Lawrence wants his freebies. I will. I will. Three worst enemies of hardwood floors are sunlight, dirt, and water. All right, Tom. What are key lady agents? She was asked something to do with cleaning agents and how they react to a stone, how it reacts to- I always think of it with stone. Yeah. Yeah. And how they, my memory is, which Bruce was on here, he could tell us for sure. My memory is that the key lady agents, they attack the minerals in the stone and they can remove that from your stone. You're left with that rough or that sometimes free feel like a marble or, you know. Yeah, you would if you took the PHC course, friendly smack talk. Hmm. You need a refresher. I do. Look at this. The need is really a six- Four behind. Separate. Six behind, six behind, okay. Six points, separate those two. Incredible. Michelle. This is getting exciting, isn't it? It really is. She is, she's nervous, right? She's like, ha!  She's down at the bottom and here she is. She's gonna, because Lawrence is gonna leave now.  Probably. Michelle is sweating. Love it. Maria, I don't know. Maria and Pam are really, really close. Oh, along with Bruce. Yeah, okay, y'all. Let's go. Here we go. Never having, I'll read this one. What is the most common finish on wood flooring today? Shallot, be varnished, see polyurethane, de-tongue oil. The old tongue oil. Okay, so you guys need to know this. If you don't know this, the reason why you need to know this is you're not actually cleaning wood, y'all. This is why you're cleaning. You're either cleaning shallot, varnish, polyurethane, or tongue oil. I guess it's tongue oil that would be good. Well, the wood's kind of underneath it. But it's kind of, yeah, it's like kind of though, you can still be getting the wood there. Is polyurethane. I'm gonna guess that everybody got this one, right? Yep. 100%. I knew, that's a good one. All right. Ooh, bam, she's the third spot. What are we doing? Oh, gotta be a little bit faster than me.  That guy is quick on the buzzer. I don't know, I wouldn't really like Michelle. I kind of want her to win, so. And she's been holding that lead. Kind of want her to win. You ready, Erin? I am, I can really make it in each one. Okay, what is the collection of microorganisms surrounded by a slime they secrete to protect themselves and the colony they created? A, biofilm, B, scabies, C, fungi, D, protozoa. I like this one. I like this one because I think that a lot of you all know what the answer is, but you think of it as something else. Oh, hey, Sarah. Hi, Sarah. Sarah's over here. Yeah, she's talking about chelating agents. Okay. Hello, Sarah. Okay. How many guys, let's see. How many people we have playing right now? Nine, eight, nine, something like that. I'm gonna guess 70% get it right. Wait, the answer is A, biofilm. Oh, wow, I got it wrong. I thought it was gonna be the other way. 20, oh, hopefully we had a chance shaped on the leaderboard now. Five people guessed fungi. Yeah, biofilm's a thing. It's a nasty thing. We deal with it all the time. We're cleaning homes. Yeah. Yup. So what does that do with the show ranking? Yeah. Ah, got it right. Yeah. Michelle's pulling ahead again. But Bruce really took advantage of that one. Yeah, I don't know if that's Bruce or if that's Sarah playing. It might be both of them on here. No, probably. There might be double team in this here, but that's okay. You can do that. They took advantage of that. That was a good job. Yeah, they haven't gotten any wrong either, obviously. We wouldn't expect them to get any wrong. If they got something wrong, I would think we wrote it wrong. That's the only way. Yeah, it would be us. It would be, wait, it would be every us. Oh, wow, that's such a bummer. Yeah, I'm ready. How good something is as measured against something similar is the definition of productivity, quality, expectations, or standard operating procedures. SOPs. All right. Good question. I like this question. Several possible. I think we're not gonna get 100% on this. What do you guys think? What's your guess? Don't go too fast. You got time. You want a ton of time. But you gotta go fast to get the next one done. Yeah, it's a double-edged sword. I know. You gotta go fast. All right, what do you guys think? How fast? That one's tricky. The correct answer is quality. Quality. That's the definition of quality. And do you want to guess when you got it right? 60% got it right. Oh, I was close. Ooh, you really were. Yeah, you may have actually, that's about as close as you can get to 60% really. Four or seven. People, all right. Ooh, we're shaking it up again. Well, we know Bruce got it right. Did Michelle get it? Yes. Oh, Michelle did not get it. No, she did not. She held onto the lead. Ooh, all right, Bruce. Now Bruce is tightening it up. Oh, wow. Okay. Oh, didn't miss that one. Ooh, it's getting, it's still very, very close. All right, yeah, I agree with Pam. That was a hard one, because you had to really think, right? And you know why that one was so hard, Tom? Because people use a lot of different definitions for the word productivity and for a lot of those words. So that was tricky because of that. It was very tricky, you know? There were several possible, plausible answers. You can make the argument. I agree. Okay, we ready for the next one? I guess this one's my read. Yeah. Why do all purpose or general purpose cleaners tend to be slightly alkaline? Because most surfaces are covered with a finish.  C, because most household soil is greasy soil. Or D, because it needs an abrasive. Hmm, this is definitely a serious chemistry question, isn't it? I like this one. We're really delving into the science here. This professional house cleaning certification really goes into some science. Yes, I like this one because I think that if you haven't taken the course, it could be easy to think it was the wrong one. Yeah, Michelle, yeah, the questions are definitely getting more difficult. Yeah, we had to break this up somehow. But you know, the answer to this, there's only one really good answer for this. This isn't, you know, this is pretty much cut and dry. There's only one true answer here. Yeah. All right, what do we think? How many? I'm gonna guess 65. Ooh, what if you have it mixed up? Needs to kill germs? No, y'all, that's not it. Because most surfaces are covered with a finish. Yeah, no. Alkaline, remember, cuts our greases, body fat, you know, all that good stuff. Hard one for sure, but like, right? Yeah, the greases is more acidic and it gets into that whole pH scale thing and... Yeah. So, anyway. Got it. Woo-hoo, Pam! Nice, good job. All right, let's see what the leaderboard look like. There we go, let's see. Da-da-da-da. Pam and Bruce got it then. Wow, how is it? Ooh. Michelle is fast, because even when she gets the wrong answer, she must be fast because she's old. She gets the wrong, if you get the wrong answer fast, you still get points, I guess. I think you do though. I think you do. It looks like it, I don't know. Yeah, pH, yeah, oh, absolutely. PHC course covers all of this stuff. Every single one of these came out of the page. Absolutely. Yeah, but Bruce is not, he's gonna be, he's gonna, he's the dark horse, he's gonna take it away at the end, isn't he? Yeah, almost. I'm not gonna tell you better, hold on tight. All right. Okay, Erin, you ready for this one? I am, bring it. Okay, which is, what is an ingredient what you would expect to find in a bathroom cleaner to cut soap scum, remove mineral deposits and whiten grout by removing its top layer? Citric acid, ethylene glycol, polyurethane, or all of the above? I feel like this one's a little bit more obvious. I think we're gonna get, I think we're at 100% on this one. I think everybody's gonna get this one right. Maybe not, but I think so. All right, and the answer is? This is one of those pH scale questions, isn't it? Mm-hmm, good one. All right, I think 100%. I think everybody got this. Mm-hmm. Two people falling above. You know, when in doubt, just try another chemical.  Some people are like, you gotta get fast, you gotta get those points. Grab one. All right. Oh, I got it. Michelle, we're getting into the questions that prove I haven't taken the course, uh-oh. Well, you're getting a bundle now, so I expect to see you in the course. Huh? Well, you're gonna get five, so it's gonna be very close. We are not surprised. We are not surprised. Not even a little. No, not at all, but Deni, looks like you're gonna take away that second place unless you can knock Bruce out. To be able to knock Bruce out, y'all can see you're gonna have to get all the rest of them right. You see, he has not missed a question. He's not going to miss a question, so you're gonna have to be fast and get them right. All right. I knew it. You started. Okay, Bruce, you're up. I'm ready. Yep. I love this. Pink mold is a protozoa. Answer A, B, bacteria, C, a virus, or D, dust mite. I like this one, too. I don't think we're gonna hit 100% on this, but I think we can pretty much guarantee that people aren't gonna pick one of those. Maybe even two of them, maybe, but I think we're gonna be kind of split. I'm gonna say we're gonna get 75% right on this one. Well, the answer is bacteria. Yeah. It's not a dust mite. No, it's not dust mite. I knew I ruled that one out. Oh, good. Oh, good. Everybody got it. I was thinking two people were gonna miss it. Good job. I was thinking that some people might have guessed protozoa. Just think. Pam got this one, right? Pam's on fire. Yeah, she is. She's coming out. Come on, Pam. Keep at it. You can take it away. Hey, Pam, I love that you are sticking in there, sticking with the program. All right, keep at it. Or maybe he's not, actually. Only eight people are playing right now, right? I know Laurence left. Not sure. And didn't Brian have to leave? I thought two people, yeah. Somebody else had to leave too. Let's see, we had... Going. We had seven people answer that one. All right, we're doing good.  Good job. I know. All right. You're reading that? It's my read. I want it. A description of what will be done, the work or a specific task to be performed in order to consider the job complete is A, quality principle one, B, standard operating procedure, C, productivity, D, scope of work. People are gonna hit this one hard fast and then they're gonna go, uh-oh, uh-oh. I think that's gonna happen there. I'm gonna guess, let's see, we had seven last time. I'm gonna guess that five people are gonna get this right, whatever that percentage is. It'd be right again. Pam, how do you know you're right? You haven't even seen the answer yet. Maybe she took the PhD. Ooh, maybe. Although she, yeah, is she the one? Yeah, yeah, yeah, maybe. All right. Yeah, the tricky part with this is talking about, you know, specific tasks rather than just general procedure. That's what makes it scope of work. Nice. So, ba-ba-ba-ba. Hey. Six. Six people are ready. All right, so good job, y'all. Good job. I thought that we would only get five of those. Okay, Michelle's coming back a little bit. Association Bruce, now. She's fast. And Deni, she lost her second place, though. Come on, Deni, get on there. Pam, push it. Come on. You have to push all these, right? Oh, she sees the answer before we do. I didn't know that. All right, good to know. You ready, Erin? I am. Did you see what Maria said? Go ahead. What type of cleaning chemical is recommended for wood floors? And the acidic cleaner and alkaline cleaner and all-purpose, general-purpose cleaner, a neutral cleaner. While we're waiting, what did Maria said? So what Maria said was that you always use the term scope of work and that's why she hasn't had one, right? Oh, okay. I do. All right, I think this one's gonna be tricky for people. People are gonna, they think they know this, but they're not sure. So I'm gonna say half and half. The all-neutral floor cleaner. I know a lot of people think all-purpose general. Oh, no. Oh, yeah. Nice, y'all. And nobody picked the all-purpose. Yes, excellent. And you know that one person is thinking, hey, the floors at my house are really greasy. That's why I'm using an alkaline cleaner. All right, I know that's what you think. Okay, so Bruce is still in first place. Michelle tightened up a little bit in second place and Deneet's still in third. Yeah, still holding that together. Stay on it, Deneet, stay on it. All right. Not far now. So is this one my read? Sure. Or is it? This is 18- Oh, we did the last one, so I think- This is your read, isn't it, Liz? I'm okay, I'll read. There you go. All right, what is considered the universal solvent? A, animal fat, B, baking soda, C, water, D, alcohol. All right, so if you took the PHC, I know you're going to get this right because Bruce hits on this quite a bit and explains it in such a strong way that we don't- When you say PHC, you're referring to the class that Bruce teaches, the ACT? Oh, ACT, ACT, yeah. ACT, which is a two-day in-person class and it's an awesome class as well and goes into this stuff in a lot of detail. It's good. It takes a deep dive. You would know, you would know that the answer is water. Water, water, water. I'm gonna guess everybody got it. We didn't, we didn't doubt, you know. Okay, answers are spread out a little bit. Animal fat, interesting. Alcohol, I can see that. I can see that too. Interesting, very, very interesting. All right. Bruce knew the answer as we would expect. Michelle still in two. Michelle's still in there though. Yeah. You mean in three? Hang on in. Excuse me. Okay, this is 20. I got confused. I got out of sequence and basically skipped myself. Erin, you wanna wrap this up here? All right, I can do it. Bring it, the last question, written step-by-step instructions that describe how to perform a routine activity. Is standard operating procedures, scope of work, common service quality failures, special requests? All right, y'all. This is it, this is it, decided the game. Yep, this is it. Winner, winner, chickens were fast. And we already gave this kind of this answer a little bit earlier, so. Yeah, we touched upon it, didn't we? Well, we gave the answer to another. So that kind of helped a little bit, right? All right, SOP, y'all. Nothing specific about this. This is just the routine, everyday thing. And how many people got it right? 100%. 100%. Good job. I feel like it's not fair that we're going up against the Vanses, I know, right, Michelle? Yeah. It does feel a little bit like it was rigged. All's fair, a little bit more. That's right. Okay, so that's the end of round one. No, that's the end of the competition. Congratulations. Congratulations. So what did Bruce win? Bruce is going to get an all access, free all access pass to the ISSA show. Awesome. Yes. What is Michelle got? And Michelle and Denit will both get a free registration to our event at Gosha Barron's office. And it will get, it's our RC regional event is on October 9th from 1 p.m. to 6 p.m. We're featuring fabulous speakers, great education. And then we're going to close it with a networking event. And then we kick off the ISSA show on Monday morning, October 10th. I'm glad you're going to be there, Michelle and Denit. They only have 25 people being allowed in because it limited space. So yay, you guys got two of those. Yep. And everybody else is still getting your all winners, PhD courses. So yay, yay for that. Yeah, congrats, Bruce, Michelle. We've got 10 of those, we've got 10 of those. So Lawrence actually dropped his email in the chat, which was pretty helpful, yes. Okay. I hope, the only ones I don't know are Ellie. Do either of you guys know Ellie? If not, Ellie, give us your email. I know Tricia, Lawrence, Brian. I think Brian's already gone. And James, James, give us your email. Unless either one of you all know which James we're looking at here. Okay. I do not. So drop your email in the chat there or you can even email it to me at Aaron at issa.com. Michelle is asking where is, is, Oh, gosh. Okay, Michelle, Michelle's asking where the convention is at. And this is also where the event that we're doing over at Gosha's office is that all of that's in Chicago. Yes. In the dates, I've got that here. And if you want me to share my screen cause I can pull all that information up. Sure, absolutely. I'll stop sharing and I will let you share your screen.  I did not know who you were there. All right, we got you though, Wendy. We'll make sure you get your stuff. Was, was Wendy in the witness protection program? Well, you know what? It says to use a nickname. Like when I did mine, I did mine like instead of Lizzie, I did, or I don't know, I had something else like Izzy or something. I realized I have the whole PowerPoint pulled up. But if I don't do this and it takes over my entire screen and I wanted to make sure everybody had the dates and the information they need to know. Cause all of this leads up to the ISSA show which we're really excited for. And I want to make sure that everybody knows registration is open for the ISSA show. We are in Chicago, October 10th to the 13th. We're kicking it off early on October 9th at Gosha Barron's office, which is in Elmhurst, Illinois, which I think is probably about 15 minutes north of downtown, if I'm correct, if I'm remembering correctly, it's pretty close. You were just recently there, right, Liz? Yeah, I was in your, in like geography and directions and stuff. That's one of your strong suits. We know that. I could get all the answers right on the PHC, Tom, but please don't ask me where I live more than once, right? Not a sperm suit. But remember, registration is open. You can go to argc.org, you can put in the ISSA backslash or you can just go to argc.org. All the information you need to know about the show is there. And then when you're ready to register, there's a link from our site over to the ISSA show site which will take you through your registration process. Is there a discount for people that are members of argc? There absolutely is.  We have, obviously, membership has its benefits. There's two reasons to register right now. And if you're a member and it fits before August 31st, you get the early bird at the member registration rate. So winner, winner, chicken, dinner. We have the registration rate is 199 this year and that is for members and that is through August 31st. The non-member rate is 399. And then you get what I put up here is kind of the information to kind of everything that's included with your all access pass. Obviously the best value for the show is your all access pass. It includes all of the education, includes all of the networking, includes the spotlight speakers. We have great spotlight speakers. They just released those last week. We have our lunch and learn on Monday. We are revamping the round table event. We're gonna do it on Monday at the end of the day of our education. That way, all of our Monday speakers can be, are invited to be round table moderators. I believe there's gonna be some drink tickets involved for the round tables. And we're gonna call it, they renamed it to cocktails and conversations, but we're gonna do it at the McCormick place at the end of the education on Monday. And then Monday night, we have the welcome reception, which we do every year. And this year it is at the house of Luz. Oh, Luz. You say it was gonna be on Monday night? That is Monday night. The welcome reception, the round tables are at the end of the day, Monday, late Monday afternoon. Then we have the welcome reception Monday night. Yep. So all kinds of good stuff. What other nights, Erin? They have lots of other stuff scheduled. We are kind of leaving it open for, we kind of move the round tables to Monday afternoon, just because of how Chicago is set up a little differently. We wanted to kind of capture people while they were at the event, just because Chicago is so different from Vegas and that people kind of are spread out for where they stay. They don't all stay in downtown Chicago. Everybody that gets the Alexis pass is invited to the Higia reception, which awards reception, which I believe is Wednesday night, Canada night is Tuesday night. So there's lots of other stuff going on in the evenings and lots of networking during the day. That's one of the reasons that, we know people attend for is the networking. So looking at this, you've got the expo only, or you've got the all access. Obviously, if you're going to go, you're going to want to do the all access.  So it seems like that probably makes a lot of sense if you're not a member to become a member and get the discount when you go to the show. I agree. I always agree. And I have a special, if anybody that is listening today, if you're not a member or a ARCSI and you have any questions about membership, I encourage you to call me, email me. We can talk about it. But you can join if you want to, especially if you want to take more than one people.  A lot of people bring their office managers, some of their office staff to the show for the training that is available. So you can join today for $2.99 using the promo code ARCENU22. And I put the hard link up there. I don't know why I put the hard link up there. It's just easy if you go to ARCSI.org. You know what? One thing that I think a lot of people don't know about once they, until they go a couple of times, all of the events are open to us. All of the events. And there are like 70 of them. It's not just the little ARCSI track, although there is a lot of good stuff and obviously in the residential track, but there are a lot of excellent topics in the ISSA track.  You know, we would have nine different tracks for all the different areas of ISSA. You would have an industry track or a distributor track, manufacturer track, ISP, commercial cleaning, residential. We've combined Monday into topics and they're gonna go by thought leadership. They're focusing in on topics. I worked with the committee so that we did make sure that we had, you know, plenty of companies that had a residential background so that we would be covered on Monday. But like Liz said, there are 70 plus sessions. You can attend any of those education sessions. So we encourage you, you know, we have, don't get me wrong, we have great speakers on Monday, Tuesday and Wednesday. And then we close it out with Liz on Thursday. So this is our residential schedule, you know, that the committee put together, you know, a lot of good stuff in there. It's, you know, we're addressing the hiring, the recruiting, the employee engagement, the issues that have been plaguing everybody, but we're also talking about other issues. Like we said, because, you know, we're headed towards an economic downturn if we're not already in it. So, you know, Jeanne Henderson is gonna talk about recession proofing your company.   Just things that, you know, how you can, we want you and your business to be successful. And that's what this education is designed for. Nice. I like it. What do we got? I'm trying to look at all the stuff that we have going on here. We got a lot of good stuff. I'll be putting a PDF on the website up soon. Once I get some information, I'm still waiting for some additional theater sessions to be confirmed. Okay. But I'll put out a PDF schedule. So you have your residential schedule, but then you can always go to the ISCA website and find out what everything is available. Cool. I'm excited. Looks like we've had a lot of fun. Hey, Aaron, you want me to share your email address? If anybody has any specific questions, let's chat with you. I can do it. I just put it up. I just dropped it in chat as well.  If anybody has any questions, please reach out to me. You can call me. I put up my phone number. I have my email address. Please call me. I would love to share if you have any questions about the show, if it's a good fit for you, what's in it for you, lots of good information at the show. And I have never talked to anybody that went to the show and said, oh, I didn't get anything out of it. You were going to walk away with your, it is like baptism by fire hydrant, if that's the thing that RJ always use, because there's so much information. And it's a lot. Liz is also going to work with you afterwards to kind of help you assimilate that information and make it make sense of that into your business plan. I encourage you to join us at the show. We're changing the way the world views cleaning. We're taking it into consumers' homes. So it's really important that you're at the show. Honestly, don't, I mean, I've been going to this show forever, it seems like. And I've never missed it. And I've never talked to anybody who's been to the show who regretted it. Didn't feel like it was a value. Didn't think that it was time well spent. They were happy they did it. I can give you lots of examples of places that people are like, dang, that was not worth my money. Convention, not one of those places. Never, not even one person. Never heard of it. Thank you for having me today. Thank you for being here, Erin. This is top of the hour. So I guess we're wrapped up for this week. We'll be back next Wednesday for another smart business move. So then you guys take care. Bye-bye. Thanks y'all. See you in Chicago.