Professor John Sema to address us and I request all the students to pay attention give your mind, heart and soul open your minds to listen to our professor as he enlightens us with his knowledge. Sir you may take the stage. Good afternoon to everyone, respected principal, the Kedelden University of Thessalon and Beauty College and also my dear students friend from the two colleges. At the outset I'm very happy to be here to be with you people and you know I actually don't know how in what way I should present you, not exactly that I don't have but anyway the college the two colleges have asked me that I should also speak to their students so I say I'm happy that we're always like doing this talk with our students.  But when you are a bank manager you will not be able to have the guards to face the people. You know I have one of my friends who is my senior, very brilliant, Topher, Topher but he qualifies in the written tests many times but when it comes to the interview he's not able to qualify and what the reason is that he doesn't have the class to face the people. So I want you to go to face the people. When you have whether you are able to speak properly or not, doesn't matter. But your confidence will enable you to speak properly but if you don't have the confidence even what you know it you will forget. Okay you will forget.  Now read in the textbook okay will not suffice but the education is not in but all don't development of both in mind and soul. Both in mind and soul means you are growing with age okay so your mind also should be developed and then mind means you're intellectually you should also develop, manage it. Okay that will make you a perfect person but if you are not in the habit of doing that, acquiring knowledge, acquiring academic degree will not suffice but to make you a person. So that I want all of you to kindly keep in mind that. Coming back to that since I've come here particularly for this rendition with the teachers and I also like to see that with the students. Here I want all of you to kindly keep in mind that the master is student. Many of our students feel that in any level to get past mark is not difficult. That is the concept that the students have but that passing of email will not make you to commensurate the degree and the knowledge that will not have the balance okay and that will not commensurate with the knowledge you have in your end. Now you are coming with an aim is having a master okay master in a particular subject. So I want all of our students here I've come across what is the problem with our students here. Many of times I've been I've looked in the papers not only from Nagaland University but Saudi College, Unity College, Petro College and whether I was just thinking whether the teachers are not doing the best or whether the students they are not doing the job. Okay this is my analysis but I want to tell our students here is that in ML level teachers will do only 10 percent okay teachers will do only 10 percent and 90 percent of the students 90 percent of the work will be done by the students themselves. Okay in ML level no teacher will be able to feed you the way you want to have it. When I was doing my PhD, my professor probably got job in PhD level, PhD level, 99 percent perspiration, 99 percent perspiration and only one person only one person that will be giving inspiration that will be from God. 99 perspiration how you have to walk, how you have to live with yourself and then only one person inspiration that will come to God and what is that from God? You are Christian, I mean Hindu.  Okay now you see that God help, God help to those who help themselves. Okay now in ML level the teachers are there to guide you, okay to help you to open your eyes and mind and make you how you should just that but the rest you will have to do by yourself. Okay so that I want that in the first place I want all of you to finally keep in mind that don't give in all your future for everything. You will have to study hard. What are the content of the courses? What are the syllabus? What are the area? In what way you have to study? Those are the things you will have to learn. Now I have a feeling that all students will be feeling very bad when you get your result, when you get your result. You will feel bad but you will have to see that what the cushion is asked of. I always asked my students in the university itself that if you write everything out of the cushions and if I give you marks all of you can become an eyewitness, eyewitness, eyewitness. You have everybody of you can become anybody else but the purpose is not like that. If there should be filtration, okay filtration. You know what is filtration? The one who is able to do the things according to what is required. Please keep in mind that all of you are like a commodity in the shops, okay. You are like a commodity. You are like goods in the Dotto College, in the Unity College, in Nagarino City and so the college and there will be the customers who will come and buy and the customer will test your quality of your products in two NPCs, two public service permission and two other, any channel.  That is your knowledge. The knowledge that you possess will be the one that people are going to test. Please keep in mind that unlike what you have been doing in colleges, it is the different kind of picture in the university this season. In the university you will have to cope up yourself, cope up yourself to know what is what, okay. You know what is what. The most important is that the subject matter, the concepts, what you are going to study and what you are studying and what you want to study. The concept that is very very important, the subject matter that you are studying. Now unlike in the colleges, thousands of students are here. The teachers will have so many number of students, so they will evaluate the papers. Some teachers may be skipping off certain particular things and so sometimes you are lucky, you may get a good marks, okay. But in the university system, each and every of the students performs, performs a query, scrutinizing, detailed and a systematic manner. So here I found that the students you are writing the answer, anything comes through your mind without thinking properly, you start at writing all these things. That will not serve your purpose. For any competitive exam that is not going to serve your purpose. So I want all of you to kindly keep in mind that go before when the teachers are going to teach, sometimes you have your time, sometimes you may not get time. If you have time, if a particular teacher is going to teach a particular topic, before teachers teach you a particular topic, if you are in a position, go through the text of the particular topic and then listen to the lecture and then go back to the library and study.  You know what is grasping? Grasping means the most important part you will have to digest, grasp it, okay. So you will have to see that there are, okay I'll just give you one of them. There are two group of students, okay, two group of students. One group of students, they will go for sipping of the cups. When they have, when they talk, they go on sipping of the cups with the tea. But one group of students, they will only gargle, but they will never be able to swallow the tea. Okay, so what I'm trying to say that, when you are attending a class, you should not gargle, but you should have the seat and then swallow it, okay. That means you are able to grasp it, what the teacher has been taught to you in the class. Now, whether you are studying in annual level or any competitive agenda, unless you first digest yourself with the whole topic, with the whole topic, if any portion comes in bad way, you will lose yourself, as if you are losing in the ear, okay. You will be blown away by the ear. But if you study the whole thing, then by the time a chunk comes, you will go with the oil when you don't have time, you will just get the most important points. Then when a chunk comes, you will be able to write, despite you are having short of time, not able to cover up all the thoughts. So that is also one way of dealing and studying how you have to do that. Honorary board and aspect that I have come close, with my experience with you all of you, that some of you, while attending the answer, you are, instead of writing according to the question, you are writing the unnecessary form, patches together, patches together. And then when the most important point you are going to write, you have left no time to write on those points. Now, how are you going to get a respected marks? This is one point I want all of you to keep in mind that, try to focus to the point so that you will able to attend the portions. Okay, so I want all of you that, you see that and also try to write to the relevant points. Many of the students, many of the students are writing out of the context. The question which has been asked for, you are writing out of the context. So again that will not serve the purpose. Now a particular paper, particular purchase, particular context will be there. So you will have to see that how that is going to the particular question you have to deal with that. Now your teacher must have already thought with you. So you have to see that how you should do that. Another point I have been telling that your teachers also, that you expect solid marks in your intern, but when it comes to your external your performance and your internal assessment is not mentioned. So I want all of you to keep in mind that in internal if you perform very well, external also you can perform very well. So please see that you try to improve in your internal test. That is very, very important, all of you to keep in mind. Now what I would like to request all of our students is that there is no substitute to hard work. There is no substitute to hard work. If you will work hard, there is no way that nobody can stop you. You will shine a brilliant students also if it doesn't work hard, in any way. Even if you are brilliant, the amount of time you should invest for your study, admit loss of time and energy you have to do that. In any level, I don't know how many people are doing that, but they are students. You have only two years and that two years is most important. After you are any, you are not going to have any formal classes anymore. You are not going to have any more formal classes. This MA is the only formal education system where you will have to be assessed by your teachers, attending the classes, following all the routine of the college and the university, whatever. So whatever you have acquired in your MA, that is going to be your lifelong asset. Lifelong asset means throughout your career, if you have really acquired a knowledge, that is going to be your asset, that is your property. Nobody is going to snatch away from you. So I want all of you to kindly keep in mind that you will have to work hard. Nothing, there is no substitute to hard work. You see the teachers, you may be thinking that teachers may not, but teachers who study more than the current students, okay. If a particular teacher is going to teach, he has to invest four or five hours on a particular topic before going to the class. And if the topic is very tough, the teacher has to spend two, three days to prepare the lesson, okay, particularly in MA. And so then if they, the response, if the response is the poor from the students, then the teachers also got disappointed. When the students perform well, teachers get happy. And for me, I'm happy only when my students perform well. When my students eat very badly, I get disappointed. Okay, so that is how it goes like. So I want all of you to kindly keep in mind that your hard work is very important. Now here, come into the higher level of the studies. You have to work independently of the work. You have to work independently of your own means.  You should study by yourself. And if you are dependent on your teacher for every small thing, you will never be able to come up. So this is a very, very important for all our students here. I wish that you are working hard. And I must say that all of you are doing your best. But you need to do a lot more. You need to do a lot more. And you should work hard. Your purpose of coming here is not just simply that you are just going to get your degree, but the knowledge. And so you will meet exposure. So I do not know how many of you discuss the subject matter among yourself in the fossil and hope on any topic, on any issues. Whether do you participate in any debate, in any discussion, you should interact. Because through interactions only, you will be able to learn. That will sharpen your ideas, your concepts. Now you may be thinking that your other friends may not know anything. But when you will discuss with him, you will find that he has got more knowledge than you. Okay. Then you will learn that, look, I thought I knew better than him.  That will push you that I should work. That will push you that you should work. Motivations. Now, I hope all of you are staying in a hostel or you are staying in a private room. How many of you stay in a hostel? Please raise your hand. How many of you stay with your classmates, friends, at home? How many? Do you discuss your subject matter on any issue? I have some years back when I was the hostel warden. I have started a post-dinner talk in the hostel. Post-dinner talk once in a week. Here, once in a week, because all the students have walked down with a chair, desk, this and that. So then we have started. Then again I found that the students are too busy. So again I say, okay, fine. Once in a month. Once in a month. Okay, post-dinner talk. So then the students say that, okay, sir. Twice in a month we can have it. Twice in a month we can have it. So I say that I give them the topic and the current issues that is confronting to our society. The current issue that is facing by our people. I give the topic. Sometimes if the topic is related to political science, I give the leadership to the political science students, let them initiate and let our students go into debate.  Okay. And so that the students they have learned. But after some years again that they dissipated and then they are no more following them. But I found that it has given lots of information, learned when I was in the hostel in Yugo. We used to have at least once in a month. We used to have once in a month in the hostel commando. Then we used to discuss. I learned a lot of things from my friends, economists, history, sociologists, and also from the students of science. Science also I just asked them what is the, what is the, how sound waves works? What is the sound waves? And we used to ask our physics students to tell us why these sound waves. Then I also learned a lot of things from it. So I just all of you to kindly keep in mind that subject matter of your subject. What do you ask them? Suppose you are coming up with a student of political science on the topic called sovereignty. Okay. Sovereignty is related to your subject as well as to the people of the Nargis, which is very popular with the Nargis. But whether that sovereignty is all about. Okay. What is that sovereignty is all about? And whether the concept of sheer sovereignty and supra-state that is applicable in the context of Nagaland or not. Okay. It is visible or not. And also the concept of supra-state. Whether that is workable in the context of Indian state or not. And whether that is possible in the context of Nagaland as well or not. And to know that first you should study what is sovereignty. You should study the all-sync theory of sovereignty. Okay. All-sync concept of sovereignty. Then come to the pluralistic theory of sovereignty. Then comes to the context of Nagaland. And see that whether that is applicable in the context of Nagaland or not. Okay. So that only you will know the subject matter. Okay. So here whether you study international politics, political thought of Plato, Aristotle, Machiavelli, all these kind of things. First you should study the subject matter very carefully, very totally. Don't deepen on your teacher. You see when I was in Miami, I spent lots of my time and energy of political thought. And I get at least more in this people. But I learned a maximum out of this people. I learned a maximum out of this people because I gave all my time and energy to understand the concept of political thought, particularly on Plato, Aristotle, Machiavelli, Benton, Menace. All this other side. And that has enabled me to be here is only because of my sheer hard work. Nothing else. So if you really work yourself, you will have to come. But if you're only dependent on your teachers, then that will never work. This is one point I would like to say that. Another one is that when you are going to appear for a job, before you go for a job, when time is available, study the whole thing. You should adopt both extensive and intensive studies. Extensive studies means you should try to cover as much as possible. Don't go for selective studies. Then intensive study means when you have a job and when there is no time for you to cover up the whole of your papers, then only you go with the poems. What you have studied. And whenever you study, not down all the poems that you have studied with your pen, with your pen and everything. Okay. Because every time I am a professor, I will not ever remember everything in my mind. Okay. I cannot remember everything in my mind. So what is required? I will not down the poem. Once the poem is not done, it is registered in my mind. So that when I come back, it will give you like a computer memory. Memory will just give you recollection of the poems that you have studied in the past. Okay. So that will enable you to do well in writing. See that all the five questions should be attended equally. All five questions that is been set, attend all the five questions equally. If you are writing only two questions very nicely and two questions you laugh. And if that three questions is also out of the context, not able to write correctly to your questions. Teachers may give you marks, but may not give you that what you want to give or what you expect. Then again you are going to be failed as a rebel. So try to study, try to understand the question. And most important is that understanding of the subject matter is very, very important. Understand. If you don't understand the subject matter, what you are studying. Okay. Suppose a teacher is giving a topic on the project studio for idle state. What is that idle state? You will have to understand it first in the first place. Then go with the risk. Now we won't use once you understand that. You will be able to follow. So that is the one aspect that I cannot give you everything in one lecture. But my advice to all of you is that understanding the subject matter that will give you to remember everything even in the room. But if you are memorizing, if you are marking up, then once the exam is over, you will forget everything. You will not remember everything. And then you will start everything afresh. Okay. When you start everything afresh, you will be lacking behind. And that is why the most important thing is how students should know the subject matter very totally. And that is only when you are attentive in the class, recolor in the class, discipline yourself and hard work. Half-hearted studying will never make you do it. Be a successful student.  Mind and soul means you have to sacrifice so many other aspects. But focus on your studies. I've been telling you I went to your teacher's house. Now, teachers and I, even myself, I cannot give you, I cannot give you everything what I know within one hour. It's not possible. So you will have the teachers will give you only the most important parts, the most important parts. But you will have to focus. So that I want all our students to kind of keep in mind that and study how answer according to the questions, study according to the sabbhas, and not to debate from the main points. What is not relevant, what is not asked for, you should never write those irrelevant points. Once you start writing irrelevant points, you will not get much. I don't know one point I want to tell you that in political science or in literature, nobody should get you. Okay. Nobody should get you. But there are students getting you as well. There are only one subject where anybody can get you. There is only one subject. Okay. Where a student may get you. Which subject? Anybody can tell me. Which subject? Anybody can get you almost. Any idea? Maths. Maths. Even in science. Maths is the only subject where anybody can get you. Okay. But otherwise, nobody should get you. Any study that is based on laboratory, that is based on scientific and laboratory may get you as well because if that result is given a wrong result, then that may go wrong. Okay.  I have been then in my students and I have only they haven't experienced one of my senior in ambience. He get you. So the professor comes to our class, he told us and he haven't mentioned, haven't mentioned the name of that particular student. I will not tell the name. He belongs to Naragasthi. He is a Naragasthi. He is our senior. Okay. But he belongs to the Naragasthi. Okay. And he told us that your seniors in them, this man has got jewelry in my ear. That professor said that. And he said that in political science, nobody should get you. But you do like getting you. Okay. So what I'm trying to tell all of you is that if you answer wrongly, if you answer wrongly and if you don't answer according to the question, definitely no teacher is going to give you marks. Okay. And also if you do not deserve a particular marks and expect a good marks, then that is also your cheating yourself.   Nobody is bluffing. Nobody is cheating you. But you yourself is responsible for that.  But when I have seen that the students are not following that, then I'm coming with that kind of a thing. Not everyone of you are doing that. But there are few students, they are doing that. And so you have to see that pushing, when you are changing the question, question number one, question number one, A, B, you have to go according to that. Question number two, suppose you are attending the question number one, and then you go with the question number three without attending the question number two, then you go, you write question number three, then yes. Then when you are also writing, attend the question number two in the last, then the question number two, then answer according. But what happened? Some students, they are not breathing, they are not breathing the question number also, just so they write. Okay. That, so now you are, you are going to, another important aspect that I have to tell all of you is that, that is my experience, I'm telling all of you, please keep in mind that some students, they go for evolution. My own student, that is my one student in the university, they go for re-evolution. You know what happened? One student got 38 in my paper, okay. When they go for re-evolution, another professor was there to go for evolution, whether I'm the one who has given the marks to the student, judiciously or not, whether I've done according to it or not. What happened? The professor gave the students only 28, 10 marks down. Okay. Now, why that happens is that with so many students, I also have been trained, but I have been trying to be developed so that I do not once deprive a particular student, although his performance was not very good, but I tried to see that he gets at least past mark. But when a particular teacher comes, since only one teacher on Shastri Prasad, he has a full concentration and so you see that it was not according to the positions and many points are not relevant and then sentence, English grammar composition, haven't spinning, everything has, he will have to check. So then he gets the last mark. Okay. So now that is happening and that's why now the authority has stopped that re-evolution. Re-evolution is not is not good for the students if they are getting less because once you go for re-evolution, you will have to go with your first marks. You have to sacrifice whether you get better marks or less, you will have to go with the second marks. Okay. So now what is happening?  Okay. So those are some of the important aspects I want us to give you in mind for our students. So first what you have to study, you have to work hard. Don't expect too much mark in your teachers, internal marks because your internal marks and external mark has to be commensurate. Commensurate means what you have get, it should be balanced. Okay. Otherwise, when you get very high marks in the internal and less mark in external means, it means that is not something that is wrong. Okay. So I want all of you to kind of keep in mind those aspects and don't rely too much on your teacher.  You will not work independently. You will be like a parasite and it is just like a spoon feed. Okay. In the master's level, please don't do that. So this is one aspect. Come into this Emmy award. I just want to give only one point. Once you are the master's expectation from the people, from your parents, from your society will be very, very hard. Are you able to lead to that expectation or not? That's a very, very important question to all of you. And to live up to that expectations, what do you have to do? You have to work hard. You have to learn. You have to acquire. Okay. You have to master yourself to the area, to the subjects, where you what you have been studying that. Okay. Then only you will live up to the expectation of your people. Now, after you come out, come out from this, the two colleges, people will ask from which college, where are you from? You read you also, teso college. Okay. If you have been doing well, then the name of the colleges will come up. Reputation of the colleges will come up in people. Okay. But if you have performed miserable, then the name of your college will come down very bad. Either way, you are going to fast. Okay. You are going to fast. Now you are a student. So you don't know what is life. What is the outside world?  The reality, the hard reality, you are going to experience only after you fast, after you passing out of your AEM in these two colleges. And so to make and to make of these colleges, that depends on you. You are going to be the ambassador of these two colleges. Okay.  So will you able to be an ambassador of these two colleges or not? That you will be the showcase of these two colleges. You will be the brand of these two colleges.  And therefore, I want to allow you to work out. There is nothing that, there is nothing that there is impossible. Of course, they say that impossible will find only in the dictionary of laziness. It will find in the dictionary of cardboard paper. Now, I don't want that, when I say that impossible, you will have to know your limitations. Your limitation is that in this area, if I work hard, I can do it. But in this area, you cannot do it. You will have to see that which way you have your hard potentials. That also you should explore yourself in ameliority. You should explore yourself your potentialities. And in which way you should go for that. That also you should keep in mind that. But if you don't know how you are going to proceed, then it is going to be just like a ship in the ocean without rudder. It will be blown away by the air. You will have no destinations. And therefore, I want all of you to kind of keep in mind have determination. Also see that in which area you are capable of doing that. Here any students that coming up to the ameliority, there is no one which is below average. We used to see that any student that has come up in ameliority, all of them are average students. Above average students, above average students will never come up to a higher average. Okay? Fine. They know too much. They understand too much, they will not study hard. Okay? So, but average means they are capable of exploring more and more. Their potential can fill up more and more. And that is why we say that all those have come to any level above, they are all average students. They can, they can go, they can build up, they and develop, develop. So, that is what we, we always say that. So, I know all of you have the potential. All of you are capable of doing that. All of you have the will and determination, commitment, devotion, and only pain over and above that. Deceit will make you and un-negotiate yourself. So, if you are disciplined, you will have to be successful. And so, I want all of you to maintain punctuality, discipline, discipline, humble, respectful to your teachers, to the college authority, and fair court, fair court. Court is the ultimate for which you will have the success in your life. So, with this reward, I might have been, you know, mixed up so many things. But I just want all of you to kindly keep in mind that there is no substitute to hard work. And God will help to those who help themselves. Thank you so much.


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Dr. Anand, welcome to this program, Success Speaks and a lot of congratulations to you for securing all India 62 rank in civil service exams in 2018. How are you feeling after getting this wonderful rank? Thank you sir for the wishes, I am feeling very great and also feeling very blessed that after all my hard work of four years and all the blessings of my family and parents have finally paid efforts and I am able to secure for 62 rank in CST 2018. When you say finally you got it, it means you have gone for more than one attempt in the past. So, I think the audience those who are now going to try for civil service examination or future experience, they would be keen to know about your whole journey about this exam. So, how many attempts you have taken? Sir, it took me around four attempts. So, first attempt I was not able to qualify prelims, I missed it by a narrow margin. Second attempt I secured 371 rank and got IRS income tax. In third attempt I went till interview but was not able to make in the final list and finally in the fourth attempt I got. You got in that right. So, it means that after getting your selection for IRS you are under training right now. Yes sir. So, you might have taken an extraordinary leave? Yes sir, I took extraordinary leave. And then you went for again the fourth attempt. So, naturally this whole drilling sake efforts and a lot of experience which you have gathered that that would be going to be useful for the future candidates. Let me know something about your family background, where from you are, who are your parents, what they do? Sir, I am from Agra district of Uttar Pradesh. My father is a veterinary doctor and he is working with the government of Uttar Pradesh and my mother is a homemaker and she takes institutions at home. So, she was a professor she took voluntary retirement from that and now she takes two institutions at home and also manages home. So, how did this idea of coming into civil services came in your mind? So, there were multiple reasons behind it. So, it started with it that in during my internship in medical college. I realized that I need a greater opportunity to bring a change in the healthcare system. Okay. And health and education being my very close to my heart. So, I was looking for opportunities to work in that and also there were many seniors from my college who were working in the field of civil services. I talked to them and then I decided that this can be the platform to work on my interests. So, it is during your medical college study you formed this idea. Yes. See, this is a very natural question even in the civil services interview and curiosity for many. If at all you had to go for civil services, then why did you join medical? Why not humanities at that time? Sir, actually in 1112, you are not that much mature enough to decide which which interests you have to pursue and what are your interests. So, that time being inspired from my father and also my sister. So, I went for a medical profession. It's a very noble profession. So, for that time I went for medical profession, but during my medical profession after having exposure to various aspects of and various professions, I realized that I should look for a greater platform and that during that exposure only I realized that I should go for it. It means that at the level of 12th, that was the best career option you could understand and moreover in place of getting just graduation degree in any kind humanities, you preferred to have a professional degree in medical. And of course, now you have become IS. So, before we move on to the details of preparation, how you did. So, what kind of vision you have in your mind for serving the country in Indian Native State Service? Worked to the best of my efforts to and to address the local needs of the people. But my personal interest lies in the healthcare system and the education system. In order to have to give my whatever efforts I can make to improve the healthcare and the education system of the country, that is my personal interest. But other than that, I will work for the local needs as well. See, as you have gone through four attempts and of course, it must have been a very, very drilling experience all through. So, how do you see this examination? Is it really very tough? Is it easy or you find you have some other word for this exam now to give? Sir, see generally my friend used to describe UPSC as an Unpredictable Public Service Commission. Certainly, there is a level of unpredictableness in that. But I believe it is a mixture of 80% hard work and 20% luck. But for that luck to work, you have to do the hard work. So, you cannot totally rely on luck and no hard work cannot be replaced. You have to do hard work and but what basically understand is, first you have to understand the demand of the paper. After all, after all it is said, God helps those who help themselves, right? Now, see, many people have their in mind that of course, you have to go through so many attempts to make it there. Some people qualify in the first attempt, some qualify in the second, third or fourth, even in the last attempt, maybe second attempt also. So, to be relatively confident to qualify in initial attempts after so much experience, what do you suggest to the future experience should be the effort and how the pressure should begin so that there is a certain amount of stewardship to qualify in the initial attempt itself? So, I will tell you from my experience that why I was not able to clear problems in the first attempt and what mistakes I made. So, first thing is that you need to understand the demand of the paper that whether go through the syllabus, go through the last year papers understand that what type of questions are coming, what do you know and based on that analysis, like for the first prelims I flunked because I didn't know I was not aware about the syllabus even started preparing by the random books whatever was there in the market and just got went through it. You were just preparing subjects without knowing the syllabus without knowing the syllabus and also a well-planned strategy. Planning is very essential and planning has to be at various level, micro planning, macro planning, both for a day, for a week, for months, a well-planned strategy is very important without a strategy and planning it will be very difficult to clear the exam. So, you need to have a proper planning and strategy that what are your sources from where are you going to study, what are the test papers you are going to solve, what are the tests you are going to give, at what time you are going to give. So, I believe that the key is the planning and a well-thought-out strategy, detail strategy which will help you to clear the exam. Without that it will not be possible. See, now you have used two basic concepts here and which you also always frequently tell the candidates because when you are going to appear in this examination, you should know in detail rather you should go frequently to study your syllabus. UPSC takes a lot of time to frame a syllabus and they have a purpose behind the syllabus. But this common mistake is the students they do not bother to go through the syllabus and the basic guidelines of syllabus they start simply jumping into the subject study and take volumous books and they end up nowhere. This is what you felt also there. So, the audience those who are watching you they should be very clear on this point here that UPSC has given a scientifically designed syllabus. So, you should sufficiently spend time to understand whatever the subjects have been prescribed within the subjects, what are the different topics, modules, where is the focus of the examiner and then accordingly you can start your study. The second thing you said you must understand strategy of your own, right? So, this strategy is always going to be individual. Of course, the basic objective of this particular program, the success speaks is also the same. Yes, sir. That to let the student understand that every candidate has his or her own strategy. But of course, you can get reference from the previous stoppers and the successful candidates. But you can make one which suits to you that is very important there. So, now let's discuss a bit on this particular thing. When the syllabus is comes, just let us understand in brief. What did you do with the understanding of syllabus which you would like to share with others? So, first thing what I started with is download the syllabus and the last five years of prelims and main paper. I gave around one week for that to understand how what type of questions are coming, how much is the form the syllabus in what order are they coming. This you did in the second attempt. Yes, second attempt. First attempt I was not in the second attempt I started with this. Downloaded the syllabus, downloaded the five year papers and give around what seven to ten days to understand the whole syllabus and to be specific to memorize the syllabus so that I'm aware what I have to study and what I have not to I don't have to study. Then spend time on understanding the papers. Then after that I started with having that got down my sources that this topic I'll study from this this topic. For the whole syllabus for each and every topic I was aware about my sources that this will be my sources and I repeat have single source then and multiple revision rather than having multiple sources without any revision. So, now one thing is clear that syllabus has to be taken you went to the extent of memorizing that so that is always in your mind. Secondly, by referring to the previous year's questions you got guideline. What is the scope of questions? How the questions are being framed so that when you study that segment of syllabus you know what could be the possible range of questions asked in the question and the third thing identifying the source. So, in place of having multiple sources you should prefer to revise from one source time and again. Now let's talk about the initial source which most of the candidates even we guide always that you should start with NCRT books right you might also have done the same thing. So, now the question is how to begin the study for NCRT. Some students have questions should they study old NCRT or they study new NCRT. What you have to say on that? I have gone with the new NCRTs only they are my believe that they are more updated one and the things change with time to time. So, the new NCRTs are much more a reference book for me and I also advise to go for the new ones. This is a very clear concept because there is unless we can fusion old or new when the books have come well revised in the new version it is better to do that but to understand any particular topic if it has been elaborated in previous there is no thing wrong to see that also. The second thing is from which standard to which standard this is another question which comes in what do you have to say on that. Well sir for that I personally believe that it has to be a person specific approach. First you have to understand what are your basics for like I started with around a 10 11 12 NCRTs because I had a good basics and awareness about it but if you personally feel that your basics are not that strong then I think you should start from 8th. It depends on the subject in which you are more prepared or you are less prepared. If you don't have background you can pick up the book about 6th level itself and go otherwise how many times you read NCRT books. Specifically the book which I made a reference for the long term some books were helpful in understanding and they were not the reference books and some were my reference books like geography NCRTs history NCRTs economic NCRTs. So time and again you were going through the pages. So that NCRTs I am 7 to 8 times I personally believe. See this is wonderful thing to understand sometimes students do the mistake. You feel that it is 10 plus 2 books so one reading is enough. Yes. Whereas when you read the second third time you find more and more insight and understanding about the whole subject there. And preferably there should be underlining and if in the space some brief notes can be made that is also I think welcome. We appreciate that. Yes. I used to how to read NCRT book is a question because people might take it lightly they may not understand that. So I think discussion a few minutes on that will also help. So what do you have to suggest? One key to read NCRT is that every word of NCRT and every line of NCRT is itself a question that can come in UPSC. Be it in prelims be it in maze. So every line you have to understand it. Every line says a lot. There might be four words but it might have explanation of 400 words. So for that you have to read it thoroughly. Every line you have to understand again and again. If you don't understand go for some explanation videos all around or maybe old NCRTs. But I mean to say is that every NCRT for the first attempt you go through the read and read the whole NCRT and eventually you will understand that with every reading you'll get a new aspect. Yes that is the new aspect you'll get it. So my key is at least give six to seven readings to NCRT so that eventually you'll be able to realize that you have a better and Is it in the first go itself you will say six seven reading or you say that when you evolve with some more study and later on you come back again to repeat that. Yeah see earlier I was also not aware that I'll have to go for seven and seven eight readings of NCRT. But when I realized I flunged in my first attempt and then I matched the question they were directly from NCRT. Similarly in the second attempt the questions came then I realized that every line of an NCRT is itself a question for UPSC and for that every line to understand and to remember you need a multiple readings. So that's the concept here that UPSC takes NCRT books as a major source or any government source as a major source for the question also. So it is as visible to the students in the beginning itself for the beginners that they should go through the syllabus very thoroughly. They should go through the previous year questions and then they should take the initial studies from NCRT books and related books that way. In the strategy preparation how much time you give to think over whatever you read? Did you apply enough time to think and correlate subjects for that? Yes sir. So though my planning whatever plan I used to have for a day so what I used to do is that suppose if I have a plan of eight to ten hours of a study which means eventually I will effectively study for seven to seven and a half hours and for there on two hours that will be my thinking process and that two hours is what distributed over the day like for example I feel bored while studying and I have to go for lunch so I take fifteen minutes just walk around and think over whatever I have read. Similarly while I'm traveling from one place to another that time I used to utilize for thinking or maybe on the dinner time I used to like dinner or lunch I used to what I used to do is I don't understand some topic so I was thinking about it and I was not able to understand I'll search for some video about it. So I define this time as voids so whatever the voids is when you are traveling somewhere or you are having your lunch you are having your dinner but sometimes you are in bathroom so that time I used to utilize for thinking whatever I have read or what I have not been able to understand. So this is basically for the future experience to understand which I always emphasize on read and think and write so you must have enough time rather when you finish your study if you remain focused to a lot of in the back of mind you have something always going so you should process mind takes time to process whatever you read that and then writing you also practice that whenever you got time you to note down the points recall that reading thinking and writing if these things are taken in a proper balanced way then you can have depth of that. Here is a question which I would like to ask you why UPSE asked or he has suggested to read so many subject what is the purpose of so see UPSE one of the thing is that there are multiple services which is going through the UPSE you have to get through and as a administrator you need to be aware about all the things right say people look up to you for the solutions if you are not aware about for example there was a debate going on between my friend that what is the purpose of having an irrigation as a topic in UPSE. So I like the answer which one of my friend gave he suppose if you are a posted as a district magistrate in a in a district and one of a farmer comes that I have I am facing this problem can you help me in providing the solution but if you are not aware about the irrigation types so if you are not aware how will you look for solution before going for specialist you need to have a general understanding. And a general statistician. So that is why the syllabus is so diverse and so there is a very well thought syllabus. And basically one more important reason is to develop multiple perspectives because you might be student from science background humanities or maybe from commerce any discipline but after a point of time you might get a specialized. Whereas in several services when you take a decision you think about any solution you have to take from holistic perspective which is also you can say lateral thinking you're talking about your problem any solution you think from economics you think from politics you think from society you think from science and technology in one matter you can have several such concepts coming there. So it is basically developing a wide range of thinking and solution for that this is right. Here just we have to take a break and then we'll continue our discussion right that is all. Hello this is Junaid Ahmad and my experience with Chanakya for my mock interview was really good. I met the board they were very experienced and the kind of questions they asked were very diverse. The questions they asked were from DAF plus current affairs. So they gave a holistic idea of the kind of questions that may be asked in my interview. Plus apart from the questions the things which they focused upon was the presentation how you need to present yourself in front of the interview board. So your verbal non-verbal traits which are there your setting posture the way you enter and all these things they are they also play an important role during your interview. So the suggestions which were there regarding this they were also very helpful. I wish Chanakya and its team all the best and I hope in the future also they will keep helping the future aspirants in getting their goal. Thank you. Welcome back. Dr. Ranand we are talking about this whole strategy of preparation. So we just discussed about the how to begin the study and also the preparation strategy from NCRT box. Now let us talk what is the correct and right way to prepare for preliminary examination. You could not qualify in the first attempt but in all the next three attempts you qualified in the and finally your air Pithol India's 60 second rank. So what do you think would be a sure shot or correct way of preparing for preliminary examination? What do you have to say for that? Sir for the prelims I divided the prelims into two part. So one is the static portion and one is the dynamic portion for it. Static you have standard books with you and for the dynamics the current affairs, international organization then the reports and the map based questions. Now reading will discuss that when it is just a question for any beginner a fresher who is going to appear first time in the examination. So we going to what would be the study? First of let us discuss is it the separate preparation which you will suggest pre and main separately or you would suggest integrated preparation? I would suggest an integrated preparation. Correct. So that is the most relevant way to prepare for the examination because most of the syllabus part is common also in pre and mains. And mains preparation gives you a more broader and holistic perspective use. So your knowledge base and horizon also get widened which helps you. So what I understand from your experience is that although you are preparing for pre but you always have to make an integrated preparation for mains and pre both. And you should read keeping mains in mind but you should have some clarity about what kind of question after the pre-examination. So we would like to discuss something about the pre especially pre what is the expectation of the examiner in the pre-examination? What are the basic factors you think and examiner is testing in the pre? See fun thing is the examiner is testing is the general awareness. That how much are you aware about the general see if you look at the current affairs question. There must be 20 to 25 question which are only on the general awareness base. Okay. With this place which is very famous currently support for example South Sudan was famous for the conflict. So they might ask with this place is located in which country. So the general awareness that how much regularly are you generally aware about the incidents happening in the country and outside the country. Then the basic understanding not just very in-depth knowledge the basic understanding of all the subjects like history, geography, polity and specifically in polity like your parts which are the form of the foundation of the constitution fundamental rights, DPSP fundamental duties focus on these areas. Similarly on history the focus on the independence movement. Right, right. So these areas then geography about Indian geography map based questions and then the international organization related questions. How much is relevance and importance is to the current efforts in pilgrimage ambition? So it has changed with every year's question but I believe that it has to be given equal importance as you give to the static portion. Right, right. Because you are not aware which type of paper it will be as current efforts dominated or a static dominated and many a times even the current efforts are based on the static portion. Right, right. Current of course has some at the other relation with the static portion always. Right. So I think equal weight should be given to both the paper and you should be prepared for both. So as we say that more you sweat in peace less you bleed in the war. Right, right. That is wonderful concept which you are using. Now we let us take a segment voice in the preliminary examination. There are different segments like history of India and also the culture part of that we have also Indian constitution and polity and economy and such subjects. Where in history the subject where is the focus of the examiner in the ancient medieval modern or in culture where you do find with your experience Modern history has been significantly important for the prelims exams. Right. There are around 7 to 8 questions generally from the modern history. Right. And it is much more objective. So approach should be that to have a better understanding of modern history and then the weightage could be given to medieval ancient or the art and culture. But even ancient in medieval is it focused on political history or the cultural economy would you find a more focus on that? More on the cultural aspect. Cultural aspect. Art and culture would be I think more and more important. So what the students would understand is like this in history of India they must have a fundamental study of the entire history of India maybe from the NCRT books. But there should be some focus more on the art and culture maybe administration economy right like that and especially in modern India. That is very going to be important. Right. So what books do you suggest to read for history for the preliminary examination? Basics is NCRT I will go for. Then what I have read is spectrum but some people go for Vipin Chandra also. So that is your individual call if you want to have a good time if you have enough time then you can go for Vipin Chandra also. It is possible that you should read some fundamental books and then also you can improvise on like reading Indian independence movement by Vipin Chandra and such kind of books also there. Regarding geography as subject world geography which is the question where is the focus of the examiner in world geography? More on the Indian physical geography that the focus has been on the Indian physical geography that relate to the climate vegetation or the physical forms around the country. So for that I think NCRT is several it suffice. Which from which to which is standard you feel? I focused on four NCRTs of 11th and 12th two NCRTs of 11th and two NCRTs of 12th. That you found is enough to take care of the and there would be always a some support from the current efforts if any incident or anything has happened. Geographical location of the area. That will be serving the purpose for geography portion of that. What about the constitution and Indian governance part? See sir the standard book generally people follow is the Lakshmi Kant and the part one of the the Lakshmi Kant they like fundamental duties preamble, fundamental rights, directive principle. These are parliamentary procedures. These chapter forms around 70% of the quality questions. So the focus should be on these questions. And which source you find will be relevant for that? I will prefer if you go on Bear Act then it's the best thing to do but I preferred Lakshmi Kant. Okay. Anyway, whichever I think whether it is going to be Lakshmi Kant or any book which is relevant which any candidate can understand some people study Subaskar's proposal. From D. D. Basu also. Yeah, that is an individual. Idea is that if you are careful about the syllabus segments and also previous question and whichever book you feel you can release to study you can go through that but you must be able to remember retain most of the things there. Right. And what about general science and science and technology? Do you feel the question is more on the traditional type or it is more on the application side? The more type of questions have been coming for traditional type like on the basis which of the following is a chemical reaction something related to biotechnology but as well as the application like the science program the space program the missile program of the country nuclear program of the country these questions have been coming. So I think it's a mix of both but more on the application part is much more important than the basic. And what source do you suggest for general science and science and technology to read? I had a little different approach for science and technology I used to focus on the current and the first portion as well as what I used to do is to go on the websites of this thing like for the nuclear program I used to go on the official website for that for the space program I used to go for ISRO's website like for these programs I used to go for the official website and gather data from there. So government sites especially for the concerned departments of course you must have been very aware and conscious about what things are going on so the question of sources are quite a lot but you have to go for relevant sources and it is better to go for the government sources that will be more authentic on that. And how do you have more of traditional type questions in general science? Now I think application based questions application based on small things there is just a section ecology and environment also yes sir which sometimes become very difficult for the students what is the focus of examiner in this segment of syllabus? The focus has been much more on the relevant aspect going in the current affairs position earlier they used to be some questions based on the static portion but now the current like which climate change is happening which events are happening for the Paris climate change event is happening or if is there any development regarding to any summit is happening or some aspects of what damage is being caused to that area or what are the new pollutants is rising so I think more on the application based especially based on the current affairs okay that you can focus on the current affairs portion but to those who do not have background of such subject what kind of book they should read? NCRT these things are covered by the NCRT also ecology and environment is there any specific book on ecology there? Yeah 12th biology the whole second half of the book is on the ecology ecology and what about environment section? That covers both that is also in the biology part? Biology part okay that is there and plus what you can do is go on the ministry of environment there is annual report by the ministry so in month of I think May or June they comes with the report of annual report you can just have us just overview of that report that is a very good report that is a very good so basically going to the authentic source diamond source that can be again relevant for ecology in the environment for that all there now what do you think about economy section? Indian economy because those people who do not have background of economy how much of economics is required in the subject? I think the basic understanding of economics which a layman could understand specifically while reading the newspapers or the general understanding of the economics is much more the sufficient for the paper particularly the economic terms which are quite frequently used one should be clear about that basic terms of that inflation MSP all these aspects this thing is appearing in the newspaper also right but there should be some fundamental clarity so I think in CRT level book of Indian economy should also be sufficient for that right and then of course more and more practice on the question would help right that that so this way I think the audience would be in a position to understand to where this should pick us in pre of course the approach has to be integrated but when you are keeping in mind a pre there should be focus on the facts figures the basic concepts and a very important thing is retention of relevant facts how to remember the relevant tax conceptual clarity and then also acumen to select best of the given option this is normally when you go in job you have always some options there but which according to situations what best option you going to choose and even the preliminary examination this is the same thing examiner is asking they are giving the guidelines in the question and then asking which is the best possible option that way right there one important thing which comes in mind to the student is they say that okay they will forget after some time it's difficult to remember so what did you do for that for that I used to have a periodic revisions that's very like doing it how quickly do you did the revision at least three weeks or four weeks at least like yeah I used rather it could be ideal that every week that you have some time yes that depends upon see even the revision used to depend on what subject I am doing it if I am very good at some subject then the revision was less frequent if subject was which I am not very strong at then the revision was more frequent and I think you would also suggest that there should be some brief notes on the material not very elaborate notes but those you can I use your codes qualification to remember these are all things there and after all there are a lot of practice on the question so test series and test practices at least 50 to 60 papers for the problems you need to know if I ask you to give three the most important things to take care for civil services preliminary exams and what will you say one thing is don't be overconfident don't think that this exam is going to be easy one for you I believe that prelims is the most difficult exam out of the three right why did you show that because the number of candidates who are appearing very large and the selections are very less and plus at even with the one marks difference it's going to cost and after all it is screening test so he can be screened out so you can be screened out easily second thing is practice as much as possible around practice around 50 to 60 papers with your comfort because see eventually in around paper out of 100 you will be aware about the 60 to 65 questions surely yeah right rest 20 to 25 is more on the guesswork smart work smart guessing in the acumen and that acumen you can develop only by practicing correct right and third thing which I keep on saying is don't go for multiple sources have a single source do multiple revisions have a single source limit your sources but do it with more clarity more clarity with more reputation and what about the examination is killed on the day of exam when you solve the paper in the examination hall what precautions has to be taken for that that two three precautions is don't panic if you don't know starting three four questions shift to another page the question paper is going to be difficult for you then it's difficult for everyone so don't panic just because you don't know for five right right keep yourself calm think read the question at least twice or thrice before marking it because there is words game they have been playing for the last two three years so read it at least twice or thrice before marking it keep yourself calm and at least do two readings of the papers like in first attempt solve the question which you have been able to do in the second attempt then go for again once one more reading so that you are sure before marking the answers and also before the exam don't try to study everything focus on more important parts so that and keep your maintain your calm there focus on the important part just go through the headings just go through the important aspects and and go for the exam with the positive attitude because my first attempt it was fun one is the lack of knowledge and second is the anxiety three four questions I was not able to solve I got anxious that now I will not be selected you don't know you have wondered question and any way you are not going to just make solve all the questions there differently score 50 percent math right you'll get through so keep yourself calm in the exam that is the most important key I believe the idea is that you have to go through the all the questions and keep trying with the same amount of seriousness and patience patience on the entire and what do you have to say about seaside because although it is qualifying in nature but this year's paper is showing that it is going to be tough more and more with the time there so how one should get ready for seaside sir I believe that you go for at least last five years papers right solve them and at least one month before the exam start solving for half an hour what I used to do is I used to give half hour to 45 minutes one more before the exam so that my mind is prepared for all that I have certainly there's a whole thing is going on the GS suddenly you have to shift from maths to English that takes time you don't have to do that you are doing it first time in the seaside paper only in the UPSC exam only so one month before the exam I used to solve seaside papers for around 45 minutes per day so like like five to seven years papers that will help you out in solving I hope your inputs on preliminary examination and also the start-up revision will help a lot to the beginners and also those who are struggling for success this time related to the main examination and other there but at the moment I think this should be fine and I hope the audience would be available to take the best out for the starting and also for the preliminary study so thank you very much for joining me today and the best for that


Now, Cloudwell, that's the magic word for the day. This is Sink Tech OIM J5 Delta, nine o'clock buck on a given Tuesday, and this is Vick Archaria. I get that right? Yeah. Archaria. Okay, and he's the CEO and founder of Cloudwell, and we need to know more about Cloudwell. We need to know why, what it does, how it does, what its future. I mean, I'm bristling with questions about Cloudwell. Welcome to the show, Vic. Thanks, hello, Ajay. Thanks for having me. Happy to be on. So in 2,000 words or less, what is Cloudwell? So Cloudwell Health is Hawaii-born and raised. It is the first all-digital, physician-founded, health-health organization. So through a virtual platform, a smartphone, a computer, a laptop, patients can access a Hawaii board-certified doctor from the comfort of their home during workplace break to access medical care, such as primary care, pediatrics, urgent care, or mental health services. And so the company was really founded to provide nice accessibility for medical services for all of the residents in the state of Hawaii. That was the premise. That's why the organization was designed, and that's how it was founded by Dr. Neil Chauhan and Dr. Cedric Strong, work and live in the state of Hawaii. So we wanted to provide something that was accessible, affordable, and equitable for all the residents in the state of Hawaii. And so considering the major shortages of providers in the state right now, Cloudwell is a great option because you can get care the same day in just a few clicks through the comfort of your home. Yeah.  And this tends to flatten that, democratize it, don't you think? Significantly. So a lot of times in many other different types of telehealth platforms, it's very selective. It can be very selective in terms of the types of insurance plans and health plans that they accept. With Cloudwell Health, we accept all the major payers in the state of Hawaii, including Medicare and also Hawaii Medicaid, which is very rare, which is very unique. And so that was, again, goes back to our mission statement, providing care that's equitable for all the residents in the state of Hawaii. And even those who want to pay out of pocket or if we need to pay out of pocket, we will provide care as well. So to your point, there's significant equality in terms of how we deliver our services because we want it to give back. We want to provide a significant community benefit by accepting all the major payers in the state, including, again, those that pay out of pocket, that's our way of doing so. Yeah, that really touches me. So one question, having a discussion about this show, one of my buddies, and he said, oh, this has been around. Has it been around? I'm not sure it's been around. Can you talk about it, whether it's been around and how long it's been around and how Cloudwell difference from what's been around before? Sure. Telemedicine is not necessarily a new concept. It has been around for about 10, 10 plus years, but it really came to the forefront during the COVID onset of the COVID-19 pandemic. When many clinics started to shut down, many outpatient facilities started to shut down, Telehealth was the vehicle to reach out and provide care to patients. But with the Cloudwell difference, it's quite significant. So if you use some of the national Telehealth platforms, you could be living in Hawaii, but you could be interacting with a provider that's in Maine. And it's very difficult to establish a connection. You're in Hawaii, you're trying to relay your care and your concerns to someone in Maine. There's a lot of different cultural nuances, communication nuances that are very different. With Cloudwell Health, you know that your provider is board certified in the state of Hawaii. So it's patients from the state connecting with providers and clinical coordinators from the state. That creates a lot of patients really like that a lot. It provides them a lot of comfort, knowing that, oh, this is great. Not only can I receive care in just a few clicks, but the administrative coordinators I interact with, the clinical providers I interact with, they're also here in Hawaii. So when it comes to understanding the patient and navigating their care, we're very good at it because we live in the state. That's a significant difference. Not all telehealth platforms can do that. Yeah. Well, there's also questions of license too, right? If I wanna get medical advice from somebody in Cincinnati, I always pick on Cincinnati, by the way. There's nothing special about Cincinnati. If I wanna get medical advice from a doctor in Cincinnati, there's an issue about licensure, isn't there? Yeah, there are medical license challenges. With the public health emergency due to the COVID-19 pandemic, some of those have been waived temporarily. But before the COVID-19 pandemic, and likely after we're in a more stable situation, so to speak, those license challenges will be put back into place to a certain extent. Maybe not to the way it was before, because everybody has seen the benefits of telehealth. But regardless of those barriers, having a cultural connection to your provider is very important. Because people need to be able to understand you, they need to be able to understand where your concerns are. Especially if you need specialty care or some second or third steps in your care management, it's great to have somebody that actually knows the terrain of the state. And that can help a lot, especially. Yeah, recommendations, yeah. Yeah. So, can I pick my doctor? For example, I mean, this is a real live world problem. I'm Japanese, let's make me Japanese for a minute. And I'm going to be more comfortable with a Japanese doctor, or at least a doctor who has a Japanese name. That's no guarantee these days the doctor will be Japanese, but at least the doctor has a Japanese name. Can I pick a doctor? You can pick a doctor. We'll try our best to accommodate when, we have to make sure that the doctor is available during that particular timeframe that you want or need the care. But our team will do our best to try and accommodate you as much as possible, yeah. Okay, I do want to get into the technical and the production issues about this. But first, it strikes me from what you said so far is that you've worked it out, so this is appealing to the community, to individuals who need access to medical care. That seems clear. But how about the doctors? In earlier efforts, the doctors were reluctant. I'm not even sure why. Maybe it was professional issues, liability issues, compensation issues, scheduling issues. How have you gotten by all of that in order to make the doctors make themselves available? So we're fortunate enough to have a medical team that really enjoys providing telemedicine services. So part of the vetting process when we look at candidates to serve on our platform is do they really have a passion for not only taking care of patients, but also telemedicine and how the process works. And the more we get into the detailed discussions with the providers during the interview process, they were very selective and we want to make sure that those that are on the platform are comfortable with it and can provide care at a very high level of excellence. And so a lot of that goes through during the vetting process of people who want to be on the platform. But what we're finding is that once they're on the platform and taking care of patients, they absolutely love it. They love interacting with the patients. They're very comfortable with the telehealth platform and it's very easy for them from the comfort of their home to provide great medical care. So we're very selective, but then the right people come forward and we're very fortunate to have them. Well, they have to be somewhat altruistic to do this, but a query, whether they make the same money as they would practicing clinically in their offices and whether that's an incentive or not, if they don't make the same money, that's a barrier. If they make exactly the same money, no barrier there because it's easier for them, just like it is for you and me to sit on Zoom here. It's easier. I don't have to get dressed up, right? In fact, a doctor can practice from home as a matter of fact. So query, do they make the same compensation? And what about all those decoding issues, right? For doctors and the filing the forms and doing all the, let me call it the paperwork. It's electronic paperwork, but doing all the paperwork that you have to do to practice medicine these days, is it easier, harder or the same? So our physicians, to your point, they can practice from the comfort of their home. And so to have that type of flexibility when seeing patients, especially some who have young children, they really enjoy it. It's a great addition to a lot of the day-to-day clinical care that they provide in a hospital or in a clinic. So we have an electronic medical record. And so through that electronic medical record, it makes it easier to code and bill for services appropriately and accurately. And so we have ways to help our providers make sure that they're documenting appropriately. And then depending on the acuity of the patient, we set a certain code, billing code, and then that can go automatically from our billing company to the insurance company. And so what has helped a lot for us is installing an electronic medical record. It's called elation. So elation is used at a significant level in the state of Hawaii. It helps a lot with the billing and coding and ultimately sending these to insurance companies. And so that has been a great addition because without an electronic medical record to assist with the billing and coding, a lot of that has to be done manually. And that takes a lot of time. Our administrative coordinators have to spend a lot of time doing reconciliation. That still needs to be done with an electronic format, but not to the extent of if you're doing it on paper. So we went- Are you billing for the doctor? In other words, the huge, I mean, is it no fuss, no must? The whole thing is automated as far as the doctor is concerned, where the code is established. I mean, I guess he has to answer some questions, but the code is established. The bill is sent to the insurer. The copay bill is sent to the client or he pays the patient. He pays with a credit card, what have you. And the doctor never really has to hire staff in order to practice. He never has to do all those aggravating, human resource and paperwork issues that doctors have to do in their offices, which turns a lot of them out of the practice, frankly. So query, is that all automated on the system? So at the present time, we have a $0 copay. And so we've waived copays because of the onset of the COVID-19 pandemic and the public health emergency. Oh, that's very nice. Yeah, it's a great service to our patients. They really like that. We have a team of administrative coordinators that are part of Cloudwell Health. And a significant part of what they do is do a lot of the billing reconciliation after the visit has been done to make sure that we've captured all the appropriate information that everything's been documented appropriately. If they have any questions, they'll go back to the provider, but they're really the conduit. They're the conduit between the actual visit from the provider to the bill being dropped and going to the insurance to the billing company. So that administrative coordinator group provides a lot of the support for providers to do their job. So it's fairly simple. Because we have a robust and high performing group of clinical coordinators, they can handle a lot of that. So it takes away, so the providers do not have to get involved in too much of the billing and coding, et cetera, which can be to your point, very burdensome. Yeah, well, does that mean this is kind of a new way to practice medicine? I can practice, let's just assume I don't wanna have a clinic. I don't wanna have the traditional classical medical office. I just wanna do it from home. I'm licensed. I went to school. I know what I'm doing. So I do it at home like this, like you and me today. I have resources. I have the web to look things up. I have my books and so forth. And of course I have my Rolodex for referrals. But do I have to have a staff? Can I get along on Cloudwell Health without a staff?  So provided you're board certified in the state of Hawaii, provided that you have a passion for not only taking care of patients, but you want to provide telemedicine-based services. We have an entire team that can support you in taking care of patients. And so we have providers that live across the islands, different parts of the state that wanna get involved. And once they join us, they really like it because we have an operating model that's very user-friendly and provider-centric. And so to answer your question, yeah, I provided you check off some critical boxes. We can try and find a way to get you onto the platform, yes. It almost makes you wanna go to medical school. Yeah, yeah, our providers love it. There's times when some of our providers are very young children, some of the children are in the background and they're taking care of patients because it supports just the busy lives and especially with the COVID pandemic and the stay at home orders. It's very supportive and empathetic towards that. And patients like it. Yeah, and truth is that everybody says, well, virtual meetings are not as flesh and blood. But I'll tell you, I do a lot of virtual meetings and I get to know people better in a virtual meeting. It's sort of an intense connection. And so I don't see any downside in a doctor. We'll talk about the physical aspect. That may be a downside. But I guess what I wanna ask you next is about the scheduling. You referred to that a minute ago. You gotta find somebody who's available at the right time. You gotta find a patient who can connect on a common ground schedule with the doctor that he would like to have or she would like to have. So how do you handle that? This is a technical question. How do you handle the scheduling issues? Because we're talking about iterations visits of about half an hour. I don't know what the common interval is but how do you handle the amount of time and when and who is buying into what part of that schedule? So our schedules are mapped out weeks in advance. And we always make sure that we know that certain providers take shifts just historically during certain days, certain time blocks during the day or night. And so we design it based off of historical patterns. And then obviously we speak to the providers way in advance if to make sure that these schedules work for them. Now if there's an emergency or somebody's not able to be on the platform then we have a bench. We have a bench of providers that can come in last minute if needed to provide care. And so there's various tracks. So you have the urgent care slash primary care track that's one block you have and pediatrics can be in that block or sometimes pediatrics will be separate. Then you have a mental health block. So that's our block with a team of therapists. That's a separate block. And so there is a lot of coordination and communication that has to take place. So again, we plan this out way in advance to really make sure that we provide care because we're open at all hours of the day and night. And so we're open at the present time from six a.m. to one a.m. the next day. So that's a big chunk of time. And so we have to be very diligent and very conscientious to make sure that all those shifts are staffed with the right number of providers. What's nice with what I call the cloud wall difference is that our clinical coordinators who are from the state they all live in the state of Hawaii, they call patients before the appointment.  They'll answer your questions and they'll communicate with you even before the appointment. And that's very nice what I call high touch feature where it's like we're really connecting with you and making sure you're comfortable before the appointment even starts. And then after the appointment is done with the provider, we'll also check in with you to make sure that you have everything that you need especially for new patients and make sure you have all the right resources to answer any questions. A lot of telehealth platforms do not do that. And that's the what I call the high touch patient focused way we deliver care. And so I give a lot of credit to our clinical coordinators because they handle a lot of this that we're talking about right now. And again, what's nice that they all work and live in the state. So if you need labs done or radiology services, they know, they know. We're gonna talk about that. But you know, that kind of engagement is really good. And if you go to a classical clinical visit, it's rare that you get a call from the doctor before or after, the common approach is neither. Although, I have to say that Straub is pretty good about online information. And you can see the result. You can see the result of the tests and so forth. Now in your system, in a cloud well health system, I can look up the doctor, right? I'm gonna see the doctor's bio. I'm gonna see where he went to school, how long he's been practicing or she and in what areas he's trained in and so forth, right? I can see that, right? You can see that. You can see that. If you have any questions about the provider or any questions about how the care process works, our coordinators can help answer those questions. And so, yeah, all of that is very transparent for the patient if they have any questions. And if you need to see a specialist after the appointment is over, our team can help you with that. And we can help you navigate the specialist network that we have. Well, that's true. I wanna make a case study with you, actually. Case study. Okay, I wake up at three o'clock in the morning and I have a sharp pain in my zorch, which is an organ between the liver and the kidney. It's in Cincinnati, by the way. Cincinnati, okay. Did you wake up in Cincinnati? Let's say that. Let's add that to my background. Okay, now, okay, it's three o'clock in the morning. You don't have a minute of schedule at that point in time. How can Cloudwell Health help me when I'm in Cincinnati with a pain in my zorch and I have come to rely on Cloudwell Health? I like what you do, so I wanna use Cloudwell Health. What do I do in the system that you have? Okay, so we'll have some fun with this. Let's say you're from Cincinnati, but you're visiting Hawaii. All right, okay, fine. So if you run a Google search, you can find us. There's certain type of keywords where we'll come up. You go to Cloudwell Health, book your appointment. In just a couple steps, we're gonna ask you what's going on and everything. I ask you for some general information, which is all encrypted. And then we open right at six a.m. And so we will reach out to you. We're gonna introduce ourselves to you. We're gonna get a sense of how you're doing. At six a.m. your appointment starts. And so depending on what you need and what the provider thinks needs to be the next steps to assess your situation, that's your appointment. And if you need to get labs done or you need to go to radiology or you need to go to an emergency room, our coordinators will help you with that. We'll assist you to try and find the next step if necessary. I'd be concerned about a pain in my zorch, especially if it's an acute pain. And it would be an easy conclusion that I need lab tests. I need to do some kind of differential on this. So does Cloudwell Health help me affirmatively schedule the lab test, tell me where to go, what to do, what kind of tests would be appropriate and expedite my effort at getting a test? Yes, we can help you with all of that. We also have lab facilities in Hawaii that interface with Cloudwell Health. So because of our electronic medical record elation, those results can interface. And so if you go to the lab and we would tell you what's the best lab to go to depending on where you are. And once those labs are drawn, those results can interface. And so it's a great service because it all flows right back into your chart. So we can track you and make sure that you're getting the appropriate level of care, but also when you come back or if there's any secondary steps, we know what those lab results are. So it's all electronic. It's just always still going to the primary. And the primary, he decides, and we all agree that my Zorch is in trouble. And I have to see a specialist. I have to see a Zorch specialist as soon as possible. Okay, now is my primary on Cloudwell Health gonna put me together with a Zorch specialist? And how does that work? So we have a specialist network. And so depending on, we'll assume that this may need GI, some GI work to address your Zorch situation. And so we would contact the appropriate specialist in our network that we have contractual relationships with to help expedite your care. And so we would get you to that next step. We would play a role, direct role in helping you get to that next step. Now there are situations where it's so serious that you have to go to the emergency room. And so we're very clear about that. You know, based off our assessment, this cannot wait. You have to go to the ER. But if it's something that needs a more specialist focus and you have, and there can be some time, we'll help you with that. We'll get you to the next step. Yeah, well, it sounds like what would happen if I was visiting a doctor in person, actually. But it sounds like maybe the Cloudwell Health Doctor would follow up and he would check back with the Zorch specialist or the emergency room or whatever and check in with me later, am I right? Yes, yes, we do that. If you have a primary care physician that needs to be briefed on what transpired when you were in Hawaii with your consent, we can do that.  So, you know, let's assume my Zorch is very exotic, whatever it is. And it's not the first time, not the only time it happens and that I have an ongoing problem with my Zorch. And I want to get back to the same doctor who helped me steer a course through that channel in the first place. How much trouble is it for me to, I guess it's a scheduling issue, but I want to go back to the same doctor as if I was on the outside in a clinical setting and I want to always have him or her because I like him. I like the way he operates. That's the wrong term to use. I don't want to use that term. I like the way he moves. So can I stick with him? You can. We'll try and accommodate you as much as possible. Now, based off when that doctor is on shift, based off what time they're available, we have to link that up with when you are available and when you need to be seen. So I don't want to promise anything, but we'll try and accommodate you as much as possible. All the doctors do a great job. All of them are first class boards certified in the state of Hawaii. So there's a lot of nice interchangeability. So if for whatever reason, we're not able to accommodate you, we'll be very open and honest about it, but you'll be rest assured, seeing somebody just as good. And of course, every doctor has access to my medical record. If I give them permission, I suppose they can get my medical record from my previous doctors, my regular clinical doctors as well. Correct. With your consent, with your signed consent, we can obtain those medical records from your previous physician. Yes. Oh, that raises a whole bunch of questions about the technology. You say signed consent and take electronic signatures, Vic.  Do you take them? We're not at signed yet electronically, but we also work a lot with other practices who once you sign it, will fax that consent to their office and then they will fax, will receive through fax a lot of your historical medical records and then those get indexed and filed into our electronic medical record as reference documents when you're receiving care. Yeah. So I mean, I thought it would be helpful if I had a scanner attached to my computer. Yeah, I wish I had one too sometimes. It would make it a lot easier, but we'll receive, we'll be very diligent about getting all your records, we'll receive everything and yeah, we'll file it in the chart so that depending on the physician that sees you, all the reference documents are there. Let's talk about the technology now. I assume you have a virtual program sort of like Zoom or Skype or WebEx and it's built into a website. Can you talk about the technology that you developed and that you're using now? All the patient interactions are done on Zoom and so our electronic medical record is encrypted and that's elation, but the way we're interacting right now, we use Zoom and that's a good feature because a lot of people, especially due to COVID are familiar with Zoom and if there's any questions, then again, our coordinators are there to help you out. Yeah, and there are certain things, for example, that you don't have to go to a laboratory to learn if you're a doctor.  You have something going on in your hand. Why don't you show me your hand? You know what I mean? I mean, am I right? There are things like that that are visible and if you have decent reception, the doctor can see over the Zoom. Am I right? Yeah, yeah, so there are many situations, not all, but many where the visit can be conducted on Zoom and so visually the doctor can assess how you're doing. Now, if there's additional blood work or imaging that needs to be done because of those interfaces with other facilities, that information can flow back into the chart so I can have an even more nuanced discussion with you because I'm looking at your labs. I'm looking at your scans and so that helps a lot. It's just like a regular visit to the doctor. And there are some situations to your point where in areas like dermatology, for example, that they can assess visually if you raise your hand or you need to show them certain, your neck, you know. I don't mind showing them in my pushy either. Yeah, yeah, it's, you know, during COVID, a lot of these services went to telehealth and what we're finding is that a lot of people, a lot of the providers, like this is pretty good. You know, this is better than expected. Yeah, make some medical determinations. So are you recording? Are you recording the visits? Are you recording, you know, when I show you something? We don't record the actual video visit but everything is documented in the medical record. And so if you want a copy of your medical record, you can receive it, but we don't record the actual video session but everything is in the notes. You can take a snapshot though. Yeah. Yeah. Well, you know, we're almost out of time and I would be remiss if I didn't ask you about the future. You know, in Think Tech, we are always looking at new software, new ways to make things work better every single day, if you will, every minute. And I would imagine, Vic, that you do the same thing. Can you talk about your examination of the future? Your, the frontier things that you plan, that you want to accomplish. So telemedicine is definitely the wave of the future. It really was brought forth into the spotlight during COVID but it's something that's here to stay. And especially now, you know, for example, there's like primary care. You know, we just started offering virtual primary care in December of last year and that's a big component because if you think about it, you know, it can take months to see a primary care physician whereas with telemedicine, you're challenging the status quo. You can see get primary care services the same day. You know, so definitely clinical programs, new clinical programs are the wave of future, also wearables. So there's a lot of talk about, you know, your results about blood pressure, your blood sugars transmitting from your watch automatically into the electronic medical record. So patients can be managed virtually, their devices. And so that's really great because not only can things be managed virtually, but you don't have to be in front of a provider to receive care. We can track how you're doing without having to have a session like what we're having right now. And so that just really improves the quality of care efficiency cost because if things can be managed virtually, it's a much more cost effective way to do it. So in addition to the access, you're also lowering the bar, you're lowering the cost levels when it comes to having wearables as two. So definitely telehealth and AI around wearables to manage health. It's interesting how COVID sort of made this clear. COVID gave us the opportunity, COVID made us look at the opportunity and now we find that through the internet, through technology, we can have medical engagements that are way more efficient.  And to have a primary the same day, it's like a miracle. And you said that this is available with local doctors, it seems to me to be a tremendous way to deflect the effect, the first while effect of the doctor shortage in Hawaii. Because just looking at it numerically, it takes fewer doctors to practice and patients can reach them more easily. It's like this has got to be the way of the future for a good percentage of medical practice right now. And I'm sure that's central in Cloudwell. I want to ask one more question. I know we're a little bit over, but when you and I talked earlier, you mentioned that Cloudwell also did mental health. And at the time of COVID, mental health is obviously every day it's more clear that it's more important than it was in terms of the demographic, in terms of the community, in terms of community mental health, we really have to address that. So tell me what you do with mental health. So we offer virtual mental health services. And so we have a team of therapists, licensed therapists, that through virtual sessions provide emotional support for those in need. And so to your point, this has been a critical area worldwide. Just due to the, especially due to the COVID-19 pandemic, there's such a significant demand for timely and high quality mental health services. And so I'm very proud to be part of an organization that offers such great mental health services. It's hard to find. Again, just through a couple of clicks, you know that you're receiving mental health care through Cloudwell, but through somebody that actually works and lives in the state of Hawaii. So this is not a therapist that might live in Florida or North Carolina. Cincinnati. Cincinnati, it's somebody from your state. And that just helps develop a connection because with these challenges, you wanna confide in somebody that you feel comfortable with. So in just a few clicks on demand when you want it, when you feel like you need it, a therapist is there for you. Oh, that is remarkable. Yeah, they're just a wonderful team. We're very grateful to have them. They provide wonderful care, wonderful comfort, and especially during this very difficult time or the past couple of years, they're there. They're there to help the community. And so it's, yes, it is an available service through Cloudwell Health. Well, Vic, I suggest that you're doing what you were born to do and you have an enormous amount of psychic benefit out of it and you're providing great value to the community. I wish you well. I wish Cloudwell Health well. And I hope we can circle back and talk about it some more. Thank you. Vic Acharya, Cloudwell Health, thank you so much. Thank you, Jay.