Going on everyone Sam here with late in sports cards have been 23 tops update series baseball jumbo six box case break number seven pick your team style We are let me read up list of our names our teams got Darren L with the Phillies Don V with the Yankees Don H has the diamond backs and Orioles Gary a with the Blue Jays Glen W. Cardinals Jer Gregory E with the Reds Homer H with the Mariners Jacob H Padres Jeff M with the Rockies and Dodgers got Jeffrey Jeffrey so Jeff M. Oh with the Rockies Dodgers Jeffrey MA with the Pirates Jared Oh with the Giants Jerry B with the Mets John W Brewers Kevin B with the White Sox Kevin R has the Rangers Mao Yang T with the Red Sox Matt P with the Royals got Matthew B Astros Michael K. Rays Scott W twins got Sean R with the Nationals Suzanne P athletics to Kumi Oh braves Tony W Cubs Vaughn B with the Marlins UGY with the Angels and Zach Oh with the Guardians So good luck here everybody Robert picking up a ship at sealed of top chrome hobby. Thank you, buddy Again 12 to go and select baseball number 3 That's breaking in just a little bit. Everybody. Let's get started on this update here Good luck guys Why not Jaker may field in here You want to run out to your car right now, there's Michael Harris rookie So to me There's three games Yeah, we will car We will I would order it sooner rather than later. I can have a ton of time to do them Because we are scheduled all the way until about 1 a.m. Tonight There sorry about that everybody. That's a Christian baskets. Oh Carlos Rodan to 2023 not great for the Yankees great card Like you see oh, yeah and base What's going on Carl? Call yeah, you got a car. I'm shaking right now freezing Dustin may it is cold in here actually It's on it's on the low though. It's on the lowest Lowest setting on the fan That's Mike Clevenger we got to 499 that it's gonna be at Grant Anderson for the Rangers Aronato Simeon and Cole Sands Let it fill fill the room yeah Yeah, true man true very true I Stone on the rookie foil he got to 299 rookie combos of Jared Koenig and Anderson. That's bonozo. You've got Otto Joey Weimer nice one there going to the brew crew That is gonna be Adley Rosman Sean Murphy and Bobby Miller Why didn't you form any atomic? So I don't do it for bots usually Let him let him become less the will tell them to work on Pony down the pot a little bit and maybe maybe we can do something better between yourself. Yeah There's Fernando Tatis Jr. Major League material going to the Padres manual Valdez That is a Jose Azucar nice one there. We've got to 25. That's your don Alvarez Event-worn all-star game patch that's sweet man. Congrats on that one Astros He is He is playoff playoff your don is a whole nother animal dude. I think so. Yeah I know at least at least one You don't even don't even know dude Tom Murphy that is to 2023 rookie combos of Matt Gage and Cesar Salazar They're that one three times that That is Ricky Henderson 1990 a almost MV a almost valuable player MVP run Ricky run. There's an all aces of Dwight Gooden Tray Turner I Called the Phillies. It's even best. They better say true man. That's bold claim Well claim but they're Know Now right there's Jason Hayward to 2023 that's chased the young Bobby Miller rookie Sonny Gray Zach Neto Grayrod Goldfoil Pete Alonzo and David Wright. There's laid out of wander Who's up God Garrett acting this is the lead to 300 is Francisco Mejia advanced that shake, you know, these advanced that's What's his bad ball events? How many bad at ball events that you have this year with the ribs zero get 225 What's his how many barrels did he have? Six wrong What was his barrels per plate appearance percentage 22% That was that was that was a three swing Misses right there Again guys gonna do a dice roll for these dual cards one two three left four five six right if it's numbered I'll just do a separate dice roll. We had one of those happen last case. So That is gonna be a three. They're gonna go to left. So I'll go with the left with Mike trout We'll be whatever player appears on the left side versus the right side. That is Shohei mr. Acunia Adam Wayne right and Ken grippy jr. And second silverback Manual Valdez rookie Brendan fought rookie then attackers Lee and Jordan Walker I told him what you said your shtick for Brandon font is gonna be that you fought him He goes he goes Jake doesn't stand a chance in that one Who called it Legend who called that One so don't huh Come on. You did well price. That's price elder, but there was no slouch this year. I know that's not like Brights on Bryce crime right there Harper off elder. I don't want to see whoa Gary a with a spot in three. Thank you, buddy down to Number three is down to 11 11 to go in select baseball number three Oh, let's keep it going. Oh my that's what I'm saying. Let's keep it going to 299 for the Marlins What happens? Stay hot Billy.  It just roll Just keeps on rolling Jesse Chavez To 2023 is Louise gear meh He's such like Mason Miller rookie auto for the athletics perfect baseball swing nice one there all aces of Bobby Miller Oh Is that 40? Like sparkling water.  Oh, yeah out there Geez man. Oh, you hold me Clayton's 200th win for my Carol Mason Miller Look at him Why do you know so many relievers? Rob Russian Iter. It's wild wild. I don't know blue George Kirby I think read the show Honestly, I'll also watch like random YouTube videos or just conglomerations Like here is everything you need to know that become a closer or like just like conglomerations of like innings They've thrown That's Gus Varlander rookie and I get entertained by the 499 is Drew Smith.  Yeah, okay Devon Williams to 2023 for the brew crew. Let me show you guys in just a sec. No, that's that's valid That's valid Good catch by Sean the emblem in the willy maze is a little bit off You can see from the little bit right diagonal So we'll send an empty box and wrapper with the Giants on that one The end of Bryce Chad green Tommy fam to 300 on the advanced stats for the Um The fam he's a met Tatis Aros Reina Joey Weimer. Also, why are we all of a sudden going after Francisco? Are you going after like zero? He wasn't good I believe in your guys. I'll say your Reina To 199 is Lamont Wade, Jr.  Oh, yeah Oh That's bold That's bold in a 1-1 series. That's very bold. It's a bold move Bryce Terang Corey Dickerson to 2023 that raise legend. Yes, it is rocky pirate Hunter Brown all aces rookie that dude hit balls Place the doubles And the wizard is a wizard that is Mason Miller Manual valdez blue Base base and Brandon Fott Me no talk good There's Ben Joyce noise Joyce Adley rushman rookie Logan Allen rookie and a story Ruiz rookie on your baseball See a cool auto out of these again. Had a walker last day. It's not bad. I don't one of these Matt Mervis rookie you Darvish Gabriel Moreno rookie and jazz chisel You like jazz you like Johnny like jazz No, no, I haven't seen the B movie. Have you seen the B movie? No With the sign code is the main character. Yeah For his name Barry Benson. No, like Barry. Yeah But I really haven't seen that Let's shake it up a little like chat And then what's his name is? Top-deesh, Jr. What's he from what's the end? Like Yes, Carl bang Matthew Broderick What's the main good for Matthew Broderick Oh God Mark Leiter, Jr. To 2023 at Braxton Garrett for the Marlins and a Dylan Dodd going to the Brakes What up, mr. French? All aces of Walker Bueller Ronald Cooney, Jr. And James Alton. Well, French Michael Tonkin couldn't figure it out Tyler Wade that is to 499 is at Trevor May Nice one there on the green foil board. We've got to 75 Roy Campanella for the Dodgers Corbin Carroll Adley-Ruchman Tristan McKenzie It seems like True Jake bird To 299 we've got Fernando Tatis, Jr. Action stars Tatis, Jr. Michael Jackson Confirmed voice actors Tatis and To Full animals Louise yeah Phillies look good man And there you go Louise, let's go We need some illegal action That is Riley Greene at 299 on the rookie debut orange foil board my boy Bryce to get one Yeah, I think I think it helps Bryce if he gets one too. It's up hunt Come on Jake, I'll do Seth Lugo to 2023 on the gold gold border Hunt Tosh Bradley all aces.  I think that's cool dude. That isn't the truck or man You can also tell by like the lighting like that's not a natural And Hosey arena Nice one there that areas there he is Come on illegal we're we are we are rooting Yeah He's gone Louis Ortiz rookie Ryan Howard, Craig B. Geo Gavin Stone. It's valid. It's valid valid, man Aaron judge JJ Bledet Shane Bieber in a blue hobby or a sod you at 150 congrats to the Cubbies very nice Take her do me a solid Yeah, dude big time He's out. He's bumping into walls half the time. He's trying to top-load. He's going like this. He's top-loading like Like this Oh He's I'm one of those inflatable things you see That would be super drafting Flying back into the pictures and stuff my god into the jerseys My lord Yeah, yeah, Tanner, baby rookie debut Jesse Chavez to 499 This card is far out man It is Yeah, this is like arguably the best time of the year for sports getting close to the equinox It's getting close to the equinox. I think right now. Yeah Do we do a nice role thing yet? We did right? Yes. Okay. We do perfect Josh Bradley nice one there to 2023 Ten to go select Baseball random team number three everybody ten to go 3499 a spot you want to jump in and have some fun self That's going after self self self. Yes. Yes, at least it's not be. Yeah. Yeah You got I'm good for at least one be a stream I'm good for at least one Get to like 10 30 man there that some some links are Getting pasted Yeah, Cory Jolks nice one there for the Astros that's tops now. I will be the show legend Pete Alonso major league material game use bat card nice one there for the Mets a space base and More base Reynolds or no Matt Reynolds mark Reynolds not more Jason delay nice one there I'm gonna fix it. Oh, yeah, Brian Rocky. Oh, no No Not wasting what yeah, that's valid Drug trial rejects we got on screen Well Chris what's up Chris better in combos. He goes look at this wild collection of drug trial rejects We got on this 2023 is Casey Schmidt Don Mattingly nice one there Donnie baseball right Mike Trout and Anthony Said it was valid Dylan Dodd rookie Caleb was a steel bar 250 on the Caleb feel bar That's facts Doesn't give up one. I Would say mostly prospects they could still use prospects guys who aren't in the MLB yet or didn't start in the MLB There's guys like common arrows. Yeah common arrows in there like walkers in there Dominguez Couple other guys who made their debut this year. I can't think like Bradley I'm just thinking of guys who are in this like Bradley and like guys like that to talk speaking up Taj Bradley To 300 advanced stats Kevin Kiermeyer. All right, Jake. Let's go. What is his exit velocity max for the 2022 raise? 109 okay max distance. What was his max distance? 430 one What was his WOBA? 286 another three swings and back to the dugout for Jake I was I was pulling raised stats from that so I was pulling 22 raised that I Sean's putting me at number four got to come in trashy. That's fair though.  There's Blake Snell in a blue tanner, baby. Nice one there to 150 going to the Guardians Take that for sure one of the better rookies of this year for the AL in Mr. Tanner, baby Michael Bush Pudge Bernie Williams and Carlton Fisk Larry P with two spots in number three. Thank you, Larry Laura picking up some spots over on gaming Justin picking up some gaming as well Aaron M with a spot in number three as well Thank you, Aaron We are now down to eight to go eight to go single digits everybody Oh Jake No, I was gonna say and then we'll say by Jake That is Clayton Kershaw Blockstopper Payton bat battenfield that is the 2023 Dominic Smith on the gold The Nats your Don Alvarez your Don Alvarez Gunner Henderson Did he run into the door?  I am still there. Yes. I'm hanging out with the SNS express Both got the shirts on today. They both got the shirts on today. It was raining like bad. So I just want to hang out with us. Yeah Mason Miller to 2023 That's far out man again. Oh very far out man James outman going to the Dodgers Mary for heads. Oh, it does get you the matching shirts go hard Alex call Jordan Walker Matt Mervis Matt McLean gold foil rookie that is to 2.99. We've got Shawn Maddley Anthony Rizzo Cody Bradford To 4.99 is Green Nolan Gorman rookie debut Mike trout on the 2019 AL MVP 2023 that is Taylor Rogers Yeah Veteran combo is my son was right there with him so they'd be perfect together in a 50 PJ Higgins at least self-aware on the father's day There's your daughter Alex Bregman Game used at Major League material bat card for the Stroh's Tosh Bradley Hello mark mark making police David Peralta Carlos Estevez to 2023 gold Forced me to do this for all the ruckus. I come to see my whip So mark how are we doing buddy? So mark Sir yes, sir mean for us we're bumping down Yeah, Brandon Drury Steven Shrossberg to 72 on the black nice one there for the Nats Feel it Did I today? I have not put any in for tonight, but I do have something for No one Ryan Casey Schmidt's rookie brick baby rookie and a trade Turner Brad hand Brad hand That made it Alvarez rookie Oscar Colas bench and Bryce Harper Leaves over six and a half bucket con men Again guys eight to go Eight to go select baseball number three If you took warning labels off anything they'd be done and what's up Larry Larry Very chance picking up a mixer spot taking each spot. Thank you chance That is a Nolan Arnada Larry P is here we can get started very true very true Usually does start when Larry gets in here. He really does start Omar Narvaez Anthony Rizzo major league material Jersey Guard for the Yankees W. Riz The Rizzler Lots Oscar Gonzalez the 2023 how about a Shintaro Fujin on I just won their ease congrats to banger Oakland. That's his first auto. I think yeah, dude. I like that He wasn't a chrome or anything. No, I'm down for whatever you want to do I Thought I'm in Solano Brick wisely to 2023 the Rays legend of Bowman Chrome God triple Jones 1995 World Series orange spawn Aaron judge Michael Bush I Know yeah, I was waiting for Really a wizard nothing in between it Papa Dia, yeah, it's gonna pop up these are fire. Let's get Papa Diaz. They are you're nuts Dangle No Really? Yeah stunk Devastated I was so mad. Yeah, it was funny, dude We were talking about it for like two days, and then we ordered it in the entire night Sean kept looking at me and just go Trash Domino's fire that maybe that's what I'm thinking of what I got a similar thing No, yeah To 499 Carlos a step it's green foil board for the angels all aces of Grayson Rodriguez.  Now Papa Johns and unless someone else is already ordered it Yeah, that'll be a no from me dog Conai Senga rookie debut for the Mets that is to 75 Bryce Miller rookie for the Mariners Marcos yes, yeah That's Dude, whenever you remember when they came up with that one pizza we're great in Bristow I remember that. Oh, yeah, yeah, the rushman It was like she's not when they came out his chaker. Yes.  Yeah. Yeah repeat every word Nathan with five spots in number three. Thank you, buddy. Tom with a couple of personals. Thank you buddy and a bunch of cosmic spots Good Lord. Thank you there Tom Joe L with two in Select and then the LNP spot Hey, you got to do that this one that one There's John W with I think selling us out on number three ever seen that the Cravery video wait, wait, Jake Go get behind me and then we got to like synchronize it go in the other way at the same time. There we go. Yeah, there you go We're gonna do that. There we go. There it is Well, that's back in the break synchronized dancing to the crowd song I'm out of here To 2023 that's Adam do all Riley Green nice that is gonna be Two of 25 rookie patch auto major league material. That's all I know is the pack after we did the synchronized crab band before that so Oh, that is legit. That is legit Stream is broke already. See you later. See you next Zack netto see tomorrow Cheater and Mike's route and last pack of the entire break. Good luck guys Matt McLean rookie when the city connect who I love it Todd Bradley Aaron judge and J. J. Bladette the hat Had it so so clean a little so clean a little red band that goes all the way around so clean dude Yeah, all right quick recap here guys of our autos and our relics. We had a manufactured patch of Chipper Jones Jersey of Anthony Rizzo. We've got Alex Bregman. That is a Mike trout Don Mattingly Pete Alonzo at 275 is Roy Campanella Josh Young Francisco Alvarez Willie Mays Ricky Henderson Jordan Alvarez at 25 for an Anatoly's junior We had auto Riley green at 25 Chintaro Fujinami James Outman twice That's far out man Dylan Dodd Mason Miller and Joey Weimer That will do it for the break guys. Thanks again for the fill up next like baseball


A strategy specialist who designs and develops WordPress websites for people who love their online business but hate their websites. Sees here for those who are tired of fitting into everyone else's mold, those who are rebelling against Silesia online marketing, those who want a website that takes your customer on journey and allows you to solve the problems and problems of your research. The straightforward device has been featured as WordCamps, Sword to Success magazine, and Pittsburgh Biz TV shows. She's presented organizations large and small to share her love for website creation and passion for making the process simple. When she's not teaching small business owners how to create effective and client attractive websites, you can find her exploring the outdoors. She's going to the horse and buggies in her Amish town or in the land of Class 1. To learn more about LeadJoseph, you can discover how a solid WordPress process can help you win in your clients, win in your client projects, this is LeadJoseph.com. Okay, we're ready to start. So, I'm not sure what the official title of this because it was supposed to be clients from hell and they've changed it. So, we'll just go with not so ideal clients at WordCamp Pittsburgh. So, today we're going to be talking about who it is that you want to work with. So, when I was a teenager, 13, 14, my grand pulled me aside, a little Polish woman who would not say too much but just enough. And she said, you know Lee, there's two types of people in your life.  And it is up to you to decide who you're going to keep and let go. Being a teenager, I don't think I listened to a word but for some reason I knew it was important enough to put back in that brain bank and eventually I would need it. So, many years later I started my business and I started working with five clients and then ten clients, a hundred clients and more. And that last line, it's up to you who you will keep and let go kept resonating with me. Because I had some pretty great clients but I had a lot of not so ideal clients. And what I did was restructured my business based on who I wanted to keep and who I decided needed to be let go. And so, today we're going to talk about your ideal clients, your not so ideal clients and what happens to those who are maybe okay but slowly start to turn into the clients from hell. So, I'm Lee Drozak. I'm a digital strategist. I've been in business over ten years. I'm a digital geek who also is a part time RVer and I live in a small Amish town. So, let's talk about the ideal clients and the not so ideal clients. A lot of times we think that the process starts when you sign on the dotted line and hopefully get that deposit ahead of time and they become your clients. But really it begins with the very first touch. You need to set the expectations. You need to tell that client what is important to you just as much as what is important to them. You need to have a deep understanding of who your perfect client is. You know the who, the what and the why.  What can you provide them? But more importantly you need to define the values of your business. What is that boundary line that you will not let anyone cross? What is it that will keep you or keep the joy in your business of a joyful business? You need to understand the mind of the clients so that you can give them what they need. But on the same token you need to make sure that you set it so that they don't get on your very last nerve. And how do you do that? By designing a vetting process. So the client relationship actually starts with the very first touch. And you have to determine how are you going to structure that first touch and then go from there. So I created a vetting process that uses a couple of tools that I have found have been really helpful in setting the bar with how the rest of the client relationship goes. So first of all I don't take any phone calls because being a strategist, designer and developer when I'm in the middle of my zone I don't want to be interrupted by a phone call because it takes too much time to regroup from that. So I have an appointment system and if you can't set an appointment with me then I probably won't work with you because that's the first way that they're crossing my boundaries. What I did was I created an intro packet and so my intro packet is not a welcome packet. My intro packet is what are my office hours? What is my communication style? What is my work style? How is it that I define what's important to me? And what I did was I gathered this up and I put it in a PDF and anybody who sets an appointment with me when the appointment is confirmed and I use acuity and I use acuity because I can set a multiple of different appointments plus I can send tailored responses to whatever that appointment type is. So when they book an appointment and when they get a reminder they have this thing in there that says hey by the way here's my intro packet that explains my work style and my business values please take a moment to download it and review it and when we have our appointment clarify anything that isn't important. I found that by calling attention to this they already know these are things that are important to me and they need to be important to you to work with me and this has kind of weeded out a lot of the needy clients versus the not so needy clients. And I know it's really hard when you're kind of starting a business because sometimes you need to work with everybody but at least this allows you to set the bar to begin with. Basically you have to determine what's important to you and you have to hold your ground on it. So the next thing that I do is I have a face-to-face or a virtual face-to-face conversation that I basically call my jive time. I need to know if we're going to jive. If we can communicate, if we can talk, if you're on the same understanding level as me. Well the reason that I do a face-to-face or a virtual is because I want to see expressions because a lot of times people will talk the talk but they tell you what they think you want to hear or they tell you what they think that you think they want to hear. So I need to see do they look confused? Do they kind of look a little disturbed by some of the questions that we're having because in my face-to-face I not only ask them questions about their projects I ask them the red flag questions. Have you ever worked with a designer before? If they say yes I'll be like, you know, how many? Or how did that relationship go? And I actually had someone one time say I've worked with six designers and I have yet to find anybody who can work up to my standards. And I was like okay this isn't going to go well but let me ask a couple more questions. So I know going in what the parameters are, what the red flags are and sometimes it's as simple as it's a project that I don't think that I can take on or maybe that I can find someone better to do or maybe it's just not in my realm of what I want to do. And sometimes it's just that I don't want to work with a micromanager who I know is going to just be too demanding and take up way too much of my time and not respect the things that I've set for my business. It's a gut check. It really is a gut check conversation. So when you have that conversation then you have to make the decision yes or no. Well the yes's are really easy. You get along with the client, you want to work with them, you get the contract signed, you move them to the next phase. But what happens to the no's? Because some people when you tell them no they can get a little mean spirited or they can bad talk you. So I have what I call an exit plan. And an exit plan isn't just for firing a client or firing a team member. An exit plan also is how do you say no in a respectful manner. How do you say no so that you turn them away but it's more of they have to make the decision of not working with you rather than you saying I don't want to work with you because I know this is going to be really difficult for me. So it happens to be in my business I have three different scenarios and one is maybe they thought they were ready to switch from Wix to WordPress but then they kind of are hesitant and they don't want to and I'll be like look I really appreciate I'm all for doing what works for you but here's the thing I design in WordPress let me give you a couple people who I know work with that platform would you like me to make the introduction or give you the information. So I am saying no but by saying look I respect your decision to stick with that it's just not me it's not what I work with. The second scenario is they might not be ready to start that project. A lot of website design is planning and making sure all the ducks are in a row. So I might have someone who comes to me who doesn't have the copy that they need and I would say to them look I really would love to work on your project with you but here's the thing I think you really need to hone your messaging and your content I have a couple people that I partner with I can bring them in to kick this project off is this an avenue you want to explore or would you like me to give them your name and number and you reach out to them. So I'm still saying I'm interested in the project but you're not quite there yet. And then there's the people who they have hit every red flag and I am like there is no way on God's green earth I am working with them but I don't want to tell them that so usually what I do is say you know your project sounds pretty interesting but I'm nine months booked out and it sounds like you need a website yesterday so let me give you a couple resources to help you pick maybe the perfect person that would work with you. I don't usually refer anyone because if I don't want to work with them I know my friends don't want to work with them either so I'm still sending them away but I'm letting them think I'm too booked out and you need this yesterday so if it's that important you need to find somebody else. So the whole idea is to say no without really saying no so that you send them on their way feeling like they were empowered to make the decision not to work with you because you never know who is going to be a referral source for you you never know who is going to send you that next paying client that is ideal so we've said no and then we've said yes so what happens to the ones that we think are ideal we need to keep them that way and what we need to do is we need to get our clients to feel like partners we need to make them think that we are invested in their business as they are in ours and vice versa so what I usually do is when I do my kickoff call I get to know their back story why are you in business how did you get started how did you get to the point where you are these are all things that are going to help me to design the project to begin with but they're also little tidbits of information that I can use if I ever have to diffuse a bad situation down the road I also ask them like what do you do in your spare time or I do some usually do a lot of recon on them oh you have kids that play baseball my daughter played basketball I totally get what it's like to have a crazy schedule just something that allows us to connect because when you're connected with that client they get more involved and it's easier for them to not be so difficult when they think that there's a personal relationship at stake as well the second thing you have to do is not hide from them you need to be visible and present silence is not golden especially in a client-vendor relationship you need to be able to communicate you need to make sure that you're available to them so while I don't take phone calls I have special appointment slots set up for my clients so that they know if it's something that is better than an email conversation that maybe entails like 15 back and forth they can just say hey I need 10 minutes to talk to you I set up the appointment let's talk about this then or if they send me an email that says I don't really think we're on the same page I'll say you know what like I've got 15 minutes at this point of time let's jump on the phone and clear it up so that they know they have access to me and that I can be communicative the second thing is stop speaking jargon and technical you don't need to be a smarty pants they've already hired you talk in plain English a lot of times what happens especially in WordPress design and development is we're on a different plane as far as technology and terminology so I have one client and I was talking design when I think of design I think of functionality I think of usability I think of accessibility my client on the other hand thinks of design as well this is my logos and these are the colors I wanted so I use this font too so you can see we weren't even in the same ballpark at that point so what I did was I put together a list of terminology that I use and the way that I use it and I send that to the client just so that they have an idea when I talk design this is what I'm talking about when I talk development this is what I'm talking about and even the stages this is what I entail launch to be pre-launch to be, post-launch to be maintenance so that they have an understanding of where I'm coming from and then you need to be proactive and organized I'm like the queen of systems so not only do I have a client portal I have a sauna for my project management system and some people are like well that's way too much but each place has a different function and I found that by having different places with different functions the technology and organization is a little easier for my clients to use they know that they can go to my client portal to get all the resources they need the templates to submit content or maybe a PDF on how to reuse and repurpose content or they have a checklist of what all the post-launch features are there's a lot of resources that I've developed for them to keep them informed where the project management system is the task list this is what I'm doing, this is what I'm doing this is where you come in these are the dates on it all the specifics of the project and I found that by being proactive and organized it's alleviated a lot of the stress of a lot of my clients because they feel empowered to make the decision to download that resource or to follow along with the project so you want to make sure that you make it easy for them to get all the information that they need and to also not go into that one more thing phase because the one more thing phase is the never-ending project it's human nature to avoid things that make us uncomfortable and unrealistic so when a problem arises we need to be realistic instead of overly optimistic so when they say okay I just have to edit that content one more time and you're like this is like the 10th time that they've done this what the heck you already should have something in place that says you know what here's the thing I appreciate that you need to make this change but you'll notice in the contract the revisions say that you get two revisions and you'll notice on the revision doc that entails what it is I'm not saying that you can't change the content but we need to get launched and then change the content after that because we don't want this project to never launch because when your projects don't launch you don't get paid and one more things will turn into one more thing and one more thing and one more thing so you need to hit that head on because those one more things that accumulate they make a client frustrated they make a client difficult and they make them the client from hell so the other thing that you can do is give them directions and tools so like I said I have my client portal I have a ton of resources to combat how to alleviate the blocks frequently asked questions checklists PDFs things that explain all the different stumbling blocks that I have found that clients run into and it's easy to do this because you're going to have clients that are going to run into these stumbling blocks too so if you create a resource for them it might take a little time right now but in the long run it will save you tons of time and heartache and headache and it will also allow that client who is starting to become a little difficult or a little stressed or a little confused to say I'm not the only one who had this because she like has all this information on it so it must not just be me and it kind of helps to give them some structure to the project and it also allows you to set the stage for what is going to happen when it's going to happen and it gives you a point to stick to it you know I have that document because in the contract it says this or I would gladly do that for you but this is another part of the project or this might be phase 2 so by you allowing the project to happen and the client to not take control you are essentially keeping the bar high and keeping them from becoming you know not so great clients a project usually goes south because the client takes control of the project when you allow the client to take control you've lost the ability to negotiate and have that advantage so don't let it happen offer solutions but don't cave but there's always that project that will totally go south so what happens when things go south nobody wants to fire a client because clients are money projects are money they pay us we're in business to make money so you have to determine is this a challenging project or is this a challenging client a challenging project with a good client can have a really good outcome if you start to think outside the box and think differently we're a challenging client with even the simplest project will be like nails on a chalkboard it's no matter what you do it's not gonna happen they're not gonna be happy so you have to determine is it time to fire this client there's a phrase higher slow and fire fast so I always remember that fire fast and the first thing I ask myself is is the client actually the problem have I exhausted all of the solutions to make them happy and to keep this on task then I have to look at the big picture is am I losing money is this client costing me money to keep this project going is this something that I want to continue to do am I paying people and I'm not getting paid myself or am I in the red am I in the black what is going on bad clients are always unhappy customers so you have to figure out is this time to cut the cord and fire fast and a lot of times it is yes because it doesn't matter what you do it doesn't matter how you alleviate it they're not going to be happy and happy people unhappy people are bad clients so don't just rip the bandaid off like the exit strategy that we started with we need to have an exit strategy at this point and we want to part ways respectfully because chances are that there's already a ton of tension right now and it's not going to get any better and the first thing that you want to do is you want to address the issues but restate them and reframe them because you don't want them bad-mouthing you to other potential clients don't insult them make them part of the decision again make them part of the decision to say I can't work with you I'm done working with you you're on my last nerve and nothing I say or do is going to be good enough so what I do is I created a script and I follow that script to a T because I'm good off the cuff until it comes to that difficult decision of firing a client because it doesn't matter whether you do it once five times or twenty times it is not an easy thing to do because we're not cold-hearted and we know that there's usually underlying issues to that so what I do is I say look we need to have a ten minute conversation about your project can we talk at you know and I make sure that I schedule the time within the like day or two like I don't put it off I don't want to put it off I need to get this behind me and I say you know it seems like we haven't been able to do our job to keep you as a happy customer and then I go into my script so I say like look I'd love to say that while I followed our process it is generally a good fit that most of our clients happen to like but clearly we can't live up to that and I'm really sorry about that so I already set the tone by saying look what I've had work for other people obviously it's not working for you I really apologize for that but what I've learned over the years is that when clients feel like they're not being well served it's best for them to begin working with someone else so I'm setting the stage to say I know we're not and they already know this too together maybe it's time you move on and then I flesh out the details of kind of what I feel went wrong maybe we can't get the vision that you're trying to convey or maybe you need something different whatever it is and then say we made all the changes that you've requested but we still feel at this point like there's something off here and so in light of that we think you would best be served if you found another designer developer strategist whatever the role is that you're providing with them and then I always finish it with you know what I'm going to personally oversee the gathering of your files and assets because I want them to know I've already worked for you you are not getting your deposit back I will give you the assets that you paid for but that's going to be where it ends there and so you can give it to the next person maybe they can use it to start off your project so you're not starting from square one and then I say you know what like if you have any questions we'll answer them for you so it's not like I'm just shutting them out I'm giving them some options once I send them on their way and then I say best of luck to you on your journey again if there's anything we can do we will certainly help you anyway that we can't so it kind of leaves the firing like okay we can't work with you and so you need to make the decision to leave this and we're going to give you everything and we're going to help you as much as you can but that's it we're done nine times out of ten the client who feels probably the same way we do is a little relieved like we and they didn't have to make that difficult decision we made it we put the ball back in their court and they're like okay you know how do we move forward to getting the files blah blah blah blah and the conversation goes that way and then we end on not such a bad note because we need to remember that bad customers or bad clients aren't necessarily bad people I mean there might be a couple that are bad people but for the most part it's just that their behavior usually has nothing to do with you it could be that they weren't as ready as they thought they would be or maybe they thought they were going to go one direction and they're changing to another and it doesn't affect the job that you did for them it usually is they're not ready for what you have and the value that you can bring so you really you know you kind of try to need to remember walk in their shoes with every decision that you made you're never not going to have a bad client you're never not going to have another bad client but it's what you do to address it so that you know instead of having five bad clients the next time you're only going to have four or the next time you're only going to have two or every occasionally you're going to get one and you know how to combat them so I hope that the information has been helpful to you and I have a lot of resources available that I use that might not necessarily work for you but for the vetting I use utility I use Dropbox for my PDFs because as they're living breathing documents as I work with people so it's easy to update them and not have to update another link I just upload the updated version to Dropbox I use Asana for my project management system I found that for my people that's the easiest for them to use I do use the paid version but the free version worked for me for a long long time I have a client portal which I use clientportal.io I scored that deal on AppSumo that's why I use that it seems to be the best for me and then for my face to faces I either use Skype or Zoom because I found that those are the most versatile for most people usually one person has used either one or the other so if you have any questions for me or you need any clarification I'm here to answer them and if not I will be at lunch if you have something maybe private that you don't want to discuss in an open forum I will take that question too so you mentioned earlier that clients who won't provide you content for their website and how you are strategy for dealing with that would be oh I have people I could put you in touch with to help you with this do you have any advice on how you could get people to give you content so the question is if you have, if someone needs content or even another type of vendor whether it be graphic artists or not and you don't have those resources what do you do, how do you find them so you find a community whatever communities you're in and you start forming partnerships so what I do is every once in a while in the groups that I'm active in in my masterminds do you know any good copywriters do you know any graphic artists do you know any designers I want to schedule a coffee date with them so that we can have a conversation and then I meet with those people and we work on a deal so if I were to hire you what would the subcontract rate be or if I send someone to you what's your referral rate I will tell you this now if somebody says I don't give referral rates unless they are so kick-ass they're the last on the list so you want to find a way to get partnerships that will help your business and make you money and you just have to find them it takes a lot of work that's probably one of the hardest things is to find people and keep good people but once you start to have that referral network it seems to build on itself but I always start with my internal networks who's in my mastermind group I go to the Facebook groups and I'm most active in who do you know for this so go to the groups that you're already part of and then if you can't find anybody there then kind of go outside of that anyone else when you're trying to find somebody like that you send them like a project to do that's maybe for a personal site or something before you put your client reputation on the line with somebody you haven't used before so the question is what do I do for vetting them so what I usually do is I send them one of my projects if it's a graphic artist hey I need this graphic for a blog post if it's an article a lot of times copywriters will have a portfolio of writing that they've done I also will go and read their blog if they don't have a blog or I'll look at the writing on their website and if I don't think that it fits with me I still might have a conversation with them because sometimes we get busy and we're like the collar's children where shoes are always the last so I make sure that I do as much vetting but I usually send them my own project first so that I can see because what some people's standards are aren't necessarily mine and also you don't need to do individual people there are different so if I have a smaller project and I need a logo for there's a site called logo in 30 minutes logoin30minutes.com and it's like $39 for a logo and if you just need a basic logo for someone who's starting out they turn it around like that they are really really good so it doesn't necessarily need to be one person it can be a company like that that's what I do is I kind of just feel them out and vet them on my own before I send them or if I have somebody who's new I will get one of my long term clients and say hey I'm testing out this person can I send that project can I send that page copy to them and give me your honest feedback so fine too if you have some good clients that really that you can have open dialogue with test them on those people too where you might get a lot of referrals from people who preface it with this is a really tough one can you take that on and this person refers to you a lot of good business but this occasional bad one comes along what's your general thought in terms of saying yes or no to that because of the referral relationship the question is if you have a referral and it maybe isn't bad how do you deal with it so I did have this problem come up I had a client and she sends me a ton of referrals and she sent me one and this woman was difficult and against better judgement I said I'm going to go ahead and take it but I had a conversation with her first I was like look I don't know if I can work with her like you might need to run on interference I know this client is important to you and it got really bad and so I was like look I got to fire her and we have a conversation with her first so I make sure that I keep whoever has referred to me in the loop because that person knows that you're going to occasionally come across somebody who's difficult I had a referral even call it he's like look I know this person is going to be tough but I'm doing all the copy all I need you to do is the design can you give me a couple mock ups we'll pick it I'll rein him in so we knew ahead of time I knew that I wouldn't have to deal with the crap that came along with it he was going to deal with it so I think you have to do every scenario on its own but always if you have a problem with someone who's referred to you let that person know don't just let the relationship get bad because this is a good referral source and don't be afraid to call them and say hey look I talked to your person like I don't think this is going to work I can't deal with them I'm going to say cool no problem I totally get it I respect you as a business owner and a business or you know what let's try and figure out a way this person is a really good client of mine and I want you to work on their project so I like put the ball back in their court almost you mentioned some red flags earlier in the presentation can you add on to that what are some other red flags that you go oh so a couple the question is red flags if we are having a conversation and it's hard to even communicate I know that that's going to be a problem because if I can't communicate you at the very beginning of the project I don't think I'm going to be able to communicate with you down the road some of them might be too that I look at their aesthetic and I'll say you know what like I see what you have are you open to updating your logo I'm like look they're not going to be flexible I just worked on a project from a guy he came from corporate he is now retiring going on his own and I was like look we need to talk about your logo he's like I'm going to tell you right now I know my branding sucks I did it myself I was like just trying to get this thing off the ground whatever you can do I would really appreciate it so just kind of listen to things that you think are going to be potential problems and either ask follow up questions usually mine are if we have trouble communicating if I ask them a question and there's no flexibility or if they worked with tons of other people not even designers like I've worked with ten copywriters and they just don't get my vision or I've worked with four graphic artists and I have yet to find one so then I dig a little deeper like is it that they're really four crappy are you trying to hire them all from Fiverr and getting quality graphics for five dollars what is the problem and how can we figure out if it's you or if it's you know some other situation or scenario that was a perfect one you just mentioned how do you get the clients that understand they have to pay for content development that they don't have is that my first client way back in the day they had a workshop it was just starting out one business card it's an IT business and that's the end all this content so no domain name no email no email and I've been working with them for over ten years and they decided that when people come in they want to go a different way develop all this stuff so the question is how do we get them to invest so first of all here's what I say to people would you expect one of your customers or clients to hire you and not pay you anything and they're like no and then I say okay so if you're not willing to invest in your business why should any of your clients invest in your business and then I think just by those statements the light bulbs go off and so usually what I do a logo, content I price everything out individual so that they can see this is what it's going to cost and if you have to cut corners somewhere you have to figure out where to cut the corners and if you're not willing a logo if they have terrible branding and they're not willing to invest in it I have the difficult conversation like look I thought I could work with you but if you're not going to make the investment in your branding I'm not doing your website because your website is a reflection of me even though it's aesthetic it's still a reflection of me because I can make this thing so user friendly and functional but if it doesn't look appealing it doesn't matter if somebody doesn't want to invest in copywriting I'll say you know what I'm going to put the copy on there that you have or I'll put dummy content in there but know this you're not going to get SEO ranking juice from this understanding what you're trying to say so I give them if you don't invest in this this is going to be the outcome if you want to spend some money now and invest in your business then this will be the outcome but I think the thing that has always worked for me is if you're not willing to invest in yourself why would anybody else invest in you this is the value that I bring if you don't appreciate it then we have a problem we need to talk about it and figure out whether or not how much time do you spend educating the tech so I so educating depends on the size of the site so if it's a small site I have a lot of resources I've amassed a lot of resources and at first people thought I was crazy for creating all that they were like why are you giving all that free stuff now I'm like you know what like here I have a resource go ahead and check that out and if you have questions so my time educating has really been cut down by having the resources available sometimes it's sending them to a blog post sometimes I'll create a video for them because I think if I create a video for them they have this question nine times out of ten somebody else is going to have that same question so I always create content with it in mind that this is going to be usable somewhere down the road and then by making it available to my people as just an added bonus to them it's value and it kind of appeases them and I don't have to spend as much time with them so even for the training I have the plugin video user manual and I think there's WP101 that is basically how to use your WordPress website they keep it all up to date I'm like hey look you have a video tutorial bank in your dashboard here's where you find it go ahead and watch that and if you have any questions then please come ask me even something as small as that will cut your individual training time down so just look at places that are taking you a lot of time and say how can I redo this so that I don't have to spend the individual time I can put something together to give to my clients as a resource bank anyone else what do you do to kind of control the work you've already done so that you don't get the call that hey great news my nephew's into the internet and he's going to do our website now and you get booted yes I do so the question is how do you combat the my nephew as a website designer and I'm going to let him maintain the site so I have two things in my contract I have a maintenance clause that says if you use us for maintenance here's what you'll get if you don't use us for maintenance and you use somebody else the onus is on them and then I have a third party vendor clause and the third party vendor says if you have a third party come in and do anything to the site I am not responsible when they break it I will gladly fix it for you it is going to cost you and I if it's unusable that's on you and I did this because I actually had a client who had their VA come in and do something and she's like I think she broke my site well thank God I had a backup so that was a good thing but I was like look you're going to have to pay me and she's like well you created the site and I was like yeah and I kind of had to negotiate that and immediately after that I was like I'm putting a third party clause because now when it happens your contract it states that this is a service I do provide but it's like you being a new client I have to start from square one to determine what happened and why it happened so I have at the end of a project I call closeout and the closeout is I give them a document with all of their passwords all of their logins how to access their site FTP, cPanel, everything and so I say you can either use I use that because I have someone do maintenance for me so I use that document if they're going to stick with me for maintenance or they can send it to somebody else and then in drawfox I put all of their assets any images that we created for them if the logo is in there or the branding is in there any content, even when they provide us the content we make a copy of it, put it in that folder and then I make a complete backup of the file, a full site backup and a database backup put it in there and I send it to them and I say please keep this in a safe place make sure you download it because we only maintain the folder for 30 days if you don't continue with us here's everything you need for your site and oh if something happens in the meantime usually the server or the host has a backup but I wouldn't rely on it, here's the safest bet for you and then they can either take it and have somebody else move it or they can do whatever but if we are ending the relationship and they are moving on to somebody else we give them the tools at that point that we sever or close out and then we kind of have it in case something happens but we're not responsible if you want to a lot of people have employees or teams if you want to do that, that's fine but here's the parameters of that so you kind of set yourself up to say we would love to do maintenance for you but we understand if you have a team member here's everything you're going to need and then we kind of say put it in a safe place because after so many days it's not accessible and then if they come back to us we were like do you have the information that we gave you and nine times and I'm like no I forgot to download it I usually keep my stuff for like six months because if something is going to happen it's going to happen in that six month period and then I get rid of it it's not like 30 days and it's gone so at least I have a starting point anyone else it's lunchtime thanks everyone have a good rest of the afternoon


Happy Thursday everybody. Welcome to Geeks Are Sexy. I'm Jason LaDuke from Evil Genius Leadership Consultants. It's the fourth Thursday of the month. Actually, I think it's the fifth Thursday of this month, isn't it? I'm not sure what it is, but the last Thursday of the month I always take over from Michelle Davis for the Geeks Are Sexy show. And we talk about business and success and how to be successful here in Las Vegas and beyond. We're going to jump right into today. Our first guest is Michelle Leaf from Planet Home Lending. Congratulations. That's a relatively new move for you. You were somewhere else before, right? Yes, it is. I've been with Planet Now for about a month and a half. Okay, so very new. Very new. And they're new to Las Vegas, so we're entering the market here in Las Vegas to help serve our community with mortgage lending and financing for their real estate purchases. Yeah, so Michelle is a mortgage loan originator with Planet Home Lending, as she said, they're new to Las Vegas and they are making a big impact helping people get into their own homes here in Las Vegas. We got hit so hard by the recession back in 2007-2008. A lot of people in the Las Vegas area moved out of their own homes and into rentals or when they moved to Vegas were into rentals. And really, that's what you're trying to do is help people get into those homes of their very own at Planet Home Lending, correct? Absolutely. We like to work with our first-time home buyers, repeat buyers, military buyers. Anyone who has a desire to own their own home, that's who we want to work with and get them to their American dream. Yeah, absolutely. That's what it's all about. And that's what the show is all about is how do you take those steps? How do we learn from people like you so that we can all go get into our own home, go have our own successful business, have our own successful careers? So tell us all about Planet Home Lending. What brought Planet Home Lending to Vegas? What makes Planet Home Lending unique with all the other mortgage lenders out there? Well, Planet Home Lending was founded in 2007. We are a privately held residential mortgage banker and currently we service about $12 billion in mortgages as well as originate about $4 billion annually. Okay. So what makes us unique is more than likely when you close your loan with us we will also be servicing your loan. So you'll be making your payments to us. And that's unique in the sense that a lot of mortgage companies sell their loans immediately and so you may close with them and then two months later you're making your payment somewhere else. Now tell us why that's important that you'd want your loan serviced, especially initially with the company you made the loan with versus having it sold somewhere else. I think it just gives them a comfort level. You know, you've been working with the company for anywhere from six to eight weeks. You know your loan officer, they can still help you if they have a question on the back end after it closes. They have a servicing question and that loan officer can direct them to the right sources. So I think that makes a comfort level and there's no confusion as to wait a minute, I closed with this company now I'm paying that company. There's no confusion. Absolutely. I've been through that a couple of times with my loan. I bought my house here in Las Vegas back in 2002 and so I've been through that a couple of times and it's okay. It hasn't been a big deal but every couple of years when that changes over I do all my mortgage payments through an automatic bill pay so that the first money, as the money comes in at the end of the month, the first money that goes out is my mortgage so I know I've got a place to live. I can't go spend my mortgage money out of the casino or anything like that. But even if it's completely benign and there isn't a whole lot of hassle you still got to go in and change that address, change that phone number for your automatic bill pay. So even in the most benign situations, that's something you've always got to watch out for if you've got a mortgage is have they sold that to someone else and if you don't keep track of that, if you don't pay attention when that letter comes in you might find that your mortgage didn't get paid last month. Right, because it still may be going to the original mortgage lender and not the new person who's taking care of it. So then it looks like there's a delay. There are laws in place if you did make the payment to the wrong place that they are supposed to forward the payment so it shouldn't affect your credit but it's still kind of a little bit of work involved. You've got to be paying attention to what you're doing and your finances. And it's stuff you'd rather not be doing. You'd rather be spending your time doing something else. Absolutely. And that's great information especially for a new home buyer that they will be dealing with you for the foreseeable future not dealing with you and then automatically having to deal with somebody else. Exactly. So what are some other things especially for first time home buyers what should people be thinking about before they go out and start looking at buying a home before they even go look at houses? First off I think it's really important that they become emotionally ready. Okay. Sometimes they think okay I could just go out and look at houses and get my financing and everything but they're not emotionally prepared. It is a process and it's usually a new process so they don't understand the dos and the don'ts and all of that stuff. So they have to realize that it is going to be a process and there's going to be ups and downs. You put in that offer you found that great house and all of a sudden you're like oh well I can't afford that house or the seller didn't accept the offer. So you have to be emotionally ready. And then the second most important thing is to go and meet with your lender because the worst thing that could happen is that you're looking online you find your dream home and you can't qualify for your dream home. So you really want to do that because once you're qualified you know what your budget is then you can stay within those parameters so you don't get your heart broken. And then secondly if you can't qualify at that time you know there are some things that your lender can advise you to do to get onto a blind plan so that in the foreseeable future you should be able to qualify. So a couple things of emotion prepare yourself. One if you don't get the house you're looking for there'll be another one. It's okay trust me. And then two there may be some things you need to do some steps you need to take to really get yourself in a credit situation to get that house that you want to get and that you don't have to sell for something that isn't going to meet your needs and people like Michelle can help you with that but you've got to go see them early. So how soon let's say I'm thinking about buying a home. I'm thinking about doing that sometime in 2019. How far before I start looking at home should I come to see you? Since you know nothing about my credit situation or anything like that. Right well now would be a good time because the market's a little bit slow. People tend to get busy but at the same time you want to have everything prepared and sometimes it takes longer.  So if you get that kind of advice ahead of time you'll know okay I should stop here and so forth and really be prepared and then you can adjust your budgets for your holiday budget and in gifts into your home budget because that'll be long term. That is your future. The holiday is just for this year. So that's kind of where you should start at least a couple months ahead of time so that you know where you're headed and what you need to do. And then it comes back to something we always talk about on this show is having a plan and you've got to have a plan before you can deviate from it. So besides having a certain amount of cash on hand and we'll get to what we think that cash amount is for a new home buyer. What are some other elements people should be thinking about in their financial plan before they even start looking at homes? What are some of the factors they should be considering building this financial plan to go buy a home? The thing that I use is in the mortgage industry it's called the Four Seas. Capability, credit, cash and collateral. The capability is your employment. How long have you worked there? Lenders like to see 24 months of continuous employment. Doesn't necessarily need to be with the same employer. However, it does need to be consistent employment. The next one is obviously credit. What are your credit scores? Do we need to work on them? Do we need to increase them? Do we need to establish a credit score? Most lenders require at least two credit scores to get a mortgage. The third C is cash. Do you have the cash to close the transaction?  What kind of property are you going to buy? Is this going to be a primary residence or investment residence, a single family dwelling or a condo or a town home? That also impacts the plan that you put in place to purchase a home. We're getting close to the end. I want to give you plenty of time to tell our guests how they can find you and work with you if they're interested in catching up with you or even just getting some advice. What are some of the gotchas that new home buyers run into? What are some of the gotchas that they run into that we can help people avoid if they're thinking about buying a home in 2019? First thing, like I mentioned a little bit earlier is not to max out your credit cards. Credit bureaus look at the percentage of available credit as well as the amount of credit that is used. We like to see about 33% used up as opposed to available credit. Another thing is the gotchas is, well, I pay cash for everything. While noble that you pay cash for everything, we do need a line of credit and we need to see how you pay that credit. So, if you don't have any trade lines on your credit report, it's a good time to establish them because we like to see at least 12 to 24 month payment history. How can someone who has been really conscientious about their money and paid cash for everything, go establish some lines of credit in a smart way but in a quick way too, to help you out as you start looking at their loan? Well, it depends on each borrower. A lot of times I recommend that they go get a secured credit card with their bank is one of the first ways. Another way is if you just got a visa or a mass card to discover, what we're looking for is how you pay. So, if you don't want to run up credit card debt, what I do advise is, go out, charge a tank of gas and pay it off. That was what they always told us about 20 years ago, 25 years ago.  Right, and because everybody needs gas and you're either paying it cash or credit.  How you make your payments on time. That's great. So, real quick, tell us what kind of loan programs or what are your most common programs you're offering at Planet Home Blending? We're mortgage, residential mortgage lenders. So, we offer FHA, VA, conventional loans. We also do jumbo loans. We're going into the renovation loan market and we also offer down payment assistant programs. Okay, great. And in addition to what you offer, who are you trying to connect with? What are some businesses or some people you're trying to connect with out there for Planet Home Blending? Well, I'm looking for new borrowers, first time home borrowers. I'm also looking for people to connect with in the real estate industries, people in finance industries as to be a resource for them. Okay. Because the borrower is our primary business but I need to connect with other people and help them get what, you know, achieve their goals as well. Awesome. And then we just feedback, you know, and provide good service to each other. Awesome. All right. So, look right in that camera and tell our audience how they can reach you, Michelle Leaf. They can reach me at Planet Home Blending. My direct number is<PHONE_NUMBER> or they can shoot me an email at amleaf at planethomeblending.com. All right. Well, thank you so much for being here today. It was a pleasure to have you. We're going to have Michelle back for our panel discussion. Our next guest is going to be Jenny Fay from Cupcake Girls. Can't wait to talk to her about the great work that that non-profit is doing here in town in Las Vegas and actually all over the whole West Coast. I'm Jason Laduke from Evil Genius Leadership Consultants. This is Geeks Are Sexy. We will be right back with Jenny Fay from Cupcake Girls.


This is stock number 10524, we are here at Summit Automotive in Fond du Lac, Wisconsin, you're new and used Dodge and Dodge Journey Headquarters. Today we are checking out this super clean 2019 Dodge Journey Crossroad all wheel drive. This vehicle has the 3.6 liter award-winning Pentastar V6 motor and has been fully safety and inspected by our service shop has a fresh oil and filter change all the fluids have been checked and topped off and this vehicle is 100% ready to go. Blood orange is the color, pretty good looking color on here. We shoot all of our videos in 1080p so if you have HD capabilities on your computer, tablet or smartphone device turn them on right now because it is like you were right here looking at the vehicle with me and definitely your best way to ensure the quality and condition of the vehicle before seeing it in person. If you want to check out more photos of this journey in the upper right hand part of the screen as they link right to our website, click that and check us out there. Comes with the factory 19 inch painted granite crystal rims, Nexon N-Priz 225 55R 19 tires with about half the tread left, maybe even a little bit more. Front fender is in excellent shape. The crossroads package gives you the blacked out headlight bezels as well as the fog light bezel and gloss black crosshair grill. I didn't see any dents or dings or scuffs on that front bumper. You get the kind of chrome finished front bumper piece there. Passenger side fender is in excellent shape as well and the passenger side rim, no major scuffs or scrapes on that. As you go down this side of the vehicle, you can see just how clean the body is, how reflective and mirror like that paint is. We take these HD videos so if you are far away or even if you're close by and you just cannot make the trip down but you're still interested in purchasing the vehicle, you can see the vehicle, hear the vehicle, and have confidence in what you're looking at before you even get here. So that when you do get here, there's absolutely no surprises. And you can make a smart buying decision from the comfort of your own home. That's why we offer the Summit Auto Fastpass option in the upper right-hand part of your screen. A link right to our website where you can apply for financing, get pre-approved, see a payment quote, even appraise the trade all from the comfort of your own home. So when you get here, you'll have already seen all the videos, all the photos, and you can be all ready to go, have everything decided, and you just got to drive it, love it, and take it home. Rear bumper is in really nice shape. It does have the dual rear exhaust part of that V6 package. Back storage area is very clean. There is storage space underneath here and then you got jack tools underneath there.  That second row goes down nice and flat as well. And I'll show you how that works in just a second.  You just grab that strap, headrests go up like that.  And as you go down, the rest of the side of the vehicle just as clean as the passenger side. Didn't see any dents, didn't see any dings, very nice and clean. And for full disclosure, this back rim is in excellent shape as well. Does have the enter and go system, so you just have to have the key fob in your pocket, heated mirrors, and put your hand in there and it'll automatically unlock. Inside the cross road package gives you the black cloth and leatherette interior. No rips, no tears on those seats. Power driver seat with lumbar. We have factory floor mats throughout. Power windows, power locks, power mirrors, auto headlamps. And as we hop inside the vehicle here, you can see that this one has 19,902 miles. You get a digital spinometer, outside temperature and compass display. You get the Bluetooth settings on a steering wheel, cruise controls on the right, information center controls and Bluetooth on the left, audio controls on the back. So it has the 8.4 touchscreen radio, you get AM, FM, and Sirius XM radio capabilities. This is also where your backup camera shows up. You can do your climate controls here as well. It does have dual climate control. And you can hook up your Bluetooth cell phone to it as well.  If you don't like the buttons up there, you can do them down here. Also a CD player and an SD card slot. You also have an AUX and USB down there. And here's your enter and go key fob. Passenger side seat and floor mat are in excellent condition. No rips or tears on that. This vehicle has never been smoked in, smells very clean inside, has rear air controls. And the headliner is in really nice condition as well. You get map lights up there. And we will take a quick look at the back seats and then check out under the hood. So I'm going to put that front seat up just a little bit here so I can show you the full capabilities of the second row seats. So the second row, first of all, is very clean. No rips or tears back here.  So first I'll show you how these seats fold down. So they go down nice and flat like so. So it's really easy once you get this third row down, you get a nice flat surface all the way up here to haul extra stuff. You get in-floor storage on both sides with removable containers for easy cleaning. You have a 12 volt power point back here. And then to get these back seats, to get to the third row, so to get to the back seat here, you just got to pull this latch right here. It will bring that seat up like so and then it will slide forward. Third row seats, very clean back here, no rips or tears. Very nice condition. And to get these back, you just push that back, put that down. Then you have to lift this lever and push back all at the same time, holding the camera it's a little tough but just got to use your elbow and then you're all set to go. So these doors open up a full 90 degrees which makes it easy to get in and out of the vehicle and you do have child safety locks on those back doors. Four wheel disc brakes as well on this vehicle. And under the hood we have the 3.6 liter Pentastar V6 motor. Engine bay is very very clean, runs very smooth. This journey has been fully safe and inspected by our service shop. Has a fresh oil and filter change, all the fluids have been checked and topped off. And this vehicle is 100% ready to go. To see more pictures of this journey or one of our other 450 new and used cars, trucks, SUVs, minivans, Wranglers, half tons, three quarter tons, one tons. You name it, we got it. Go to our website, www.SummitAuto.com. Full pictures and descriptions of every single vehicle from two locations all at Summit Auto.com. And if you'd like to check out more HD videos, you can go to youtube.com slash Summit Auto. Remember to like, subscribe and share on this video and all the videos that you see there. In fact, in a second you will see a link to subscribe to our YouTube channel on your left. A link to more Dodge Journey vehicles like this one on your right. If you have napped under our website on the bottom, a link to this vehicle on our website. Click those, check us out. And we really look forward to helping you with this super clean 2019 Dodge Journey Crossroad All-Wheel Drive V6 in Blood Orange Clear Coat. Thanks again.