what is a customer service rep
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Customer Service Representative (CSR)  in  Louisville, Kentucky  Salary Job Description for Customer Service Representative (CSR) A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers.
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- The Parts Desk / Customer Service person assists customers in need of technical advice, spare parts and/or troubleshooting. This is accomplished over the phone, via email, and/or fax. Job Duties Include: Advising customers on the phone (i.e. troubleshooting, spare parts)
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Job Description of a Frontliner Frontliner is a general term used to describe the customer service employees who play a role in a typical sales and service organization. Retail sales and service employees are often referred to as a company's front-line workers because they usually have the most consistent, direct interaction with customers. Typical Roles Frontliners have a number of specific job titles and roles.
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Customer relationship management Customer relationship management is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth. One important aspect of the CRM approach is the systems of CRM that compile data from a range of different communication channels, including a company's website, telephone, email, live ch
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What does a Customer Service Representative do? Creating and maintaining positive relationships is an essential part of a customer service representative’s job. Workers must be patient and polite, especially when dealing with difficult or angry customers.
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What is a Customer Service Representative? Customer service reps can receive training both within and outside the company they work for. For example, some representatives are trained by vendors that offer clinics and seminars on the product they’re selling. Most customer service representatives only need a high school diploma to get a job, but some employers require new hires to have an associate or bachelor’s degree. High school or college-level courses in business, computers and English or communications are also helpful to have under your belt.
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What Is the Difference Between a Customer Vs. a Client? 3 [Differences] | The Differences Between a Firm, a Company and an Establishment 4 [Internal Customer] | What Is an Internal Customer & a External Customer? Strictly defined, a customer is someone who buys goods or services from a store or business. The word client can also mean customer, according to the American Heritage Dictionary, but it has a separate definition as someone who receives professional services. In business, the two terms are often applied differently based on the types of relationships built.
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JOBS Consumer Retention Representative Description: Work in a fast-paced call center environment to make outbound retention calls to existing customers who have recently obtained and/or upgraded services on their account. The main responsibility of this telecom sales job is customer retention.
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How Can I Become a Patient Service Representative? Patient service representatives are customer service representatives who work in medical offices and hospitals. They assist patients and their families with paperwork questions and billing issues.
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- Definition of rep. slang. : reputation; especially : status in a group (such as a gang)
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Customer (August 2016) In sales, commerce and economics, a customer (sometimes known as a client, buyer, or purchaser) is the recipient of a good, service, product or an idea - obtained from a seller, vendor, or supplier via a financial transaction or exchange for money or some other valuable consideration.
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- Customer Service Representative - Customer Service Training Provided 1ST LINE GLOBAL are looking for a Customer Service Representative… Representative with strong Customer Service Skills to work for a busy marketing company based in WEST PALM BEACH.
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Occupational Employment and Wages, May 2017 Occupational Employment and Wages, May 2016 43-4051 Customer Service Representatives. Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Excludes individuals whose duties are primarily installation, sales, or repair.
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- 4 Most Important Call Center Customer Service Representative Qualities. Good call center customer service representatives are hard to find. To be the best, they have to have the right personality, skills, and fit for your team. And because customer service directly impacts revenue, you should aim to build the best customer support team possible.
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What does a Customer Service Representative do? Customer service representatives interact with customers on behalf of an organization. They provide information about products and services, take orders, respond to customer complaints, and process returns. Many customer service representatives work in customer contact centers. Others work in insurance agencies, banks, stores, or other places that have contact with customers.
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Customer satisfaction From Wikipedia, the free encyclopedia. Customer satisfaction (often abbreviated as CSAT, more correctly CSat) is a term frequently used in marketing. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals..
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- <strong>Customer</strong> <strong>service</strong> <strong>representative</strong> is needed to respond to <strong>customer</strong> calls & emails related to a health/fitness company. Job Description. Customer service representative is needed to respond to customer calls & emails related to a health/fitness company. Role is seasonal… candidates will have a BA/BS degree w/ 1 year of call center or customer service experience.….
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What does a Sales Representative do? A sales representative is someone who showcases and sells a product or products to businesses, organizations and government agencies, rather than selling directly to consumers. Sales representatives are critical to the manufacturers and wholesalers, as they are the ones that promote and market the merchandise for them.
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- Customer service representative. (Redirected from Customer service advisor) Customer service representatives (CSRs), customer service advisors, or customer service associates ( CSAs) interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.
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- Customer service managers are in charge of a group of customer service representatives, who work from central call centers, over email or live chat, or face-to-face.
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What is a Customer Service Representative? Customer service reps can receive training both within and outside the company they work for. For example, some representatives are trained by vendors that offer clinics and seminars on the product they’re selling. Most customer service representatives only need a high school diploma to get a job, but some employers require new hires to have an associate or bachelor’s degree.
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What is Gmail customer service Help desk Helpline ? Customer service started out as help offered at a desk at the back of a department store, and evolved with the invention of the telephone. In today’s hyperconnected world, customer service is more than just the helpdesk agent that answers your questions when you call an 800 number for help. It’s grown to encompass every interaction that a customer has with a brand. It includes phone, email, chat, web forms, and social communications, as well as self-service support sites. And it happens before, during, and after a sale.
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Definitions &Translations Customer service advisor A customer service advisor, or CSA, is a generic job title in the service industry. Customer service advisors interact with customers to provide answers to inquiries involving a company's product or services.
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Customer relationship management Customer relationship management (CRM) is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.
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- The average Customer Service Representative salary is $21,080. Filter by location to see Customer Service Representative salaries in your area. Salary estimates are based on 38,085 salaries submitted anonymously to Glassdoor by Customer Service Representative employees.
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- Average Customer Service Representative Salaries. The average salary for customer service representative jobs is $34,000. Average customer service representative salaries can vary greatly due to company, location, industry, experience and benefits.