The Families First Quality Award is an established national quality assurance and improvement framework designed to help organisations demonstrate excellence in helping families The Families First Quality Awards are a set of standards that recognise and support the development of high quality information  advice and assistance provided to families by Families Information Services  Childrens’ Centres and Schools – there are also separate standards that can extend the scope of the services reviewed to include information on Special Educational Needs and Disability (SEND)