The average household relies heavily on their home WiFi  and when there are problems with the connection  the situation can become very frustrating When your Internet is down  you probably have experienced a few things – waiting in line with customer service over the phone  plugging cables in and out  resetting your modem  router  or other boxes that you don’t understand and before you know it  you’re in way over your head with a big confusing mess  and still no connection!