JIRA Importing/Updating subtasks
<p>Im somewhat new to JIRA (skill level novice)
Jira v 6.4.8 
JIM v 7.0.12</p>

<p>I am attempting to import issues using the Issue->Import from CSV (bulk create tool)</p>

<p>I have a defined ticket CM-1 as a parent ticket. A generic CSV looks like this</p>

<pre><code>Summary, Parent ID, Issue ID
CM-2, CM-1,
CM-3, CM-1,
CM-4, CM-1,
</code></pre>

<p>The first import works successfully and maps as children to CM-1
We attempt to re-import (to update the ~100 fields that changed overnight, not shown in this example for clarity)</p>

<pre><code>Summary, Parent ID, Issue ID
CM-2, CM-1, CM-2
CM-3, CM-1, CM-3
CM-4, CM-1, CM-4
</code></pre>

<p>We encounter an issue where new subtasks are created, and nothing is updated.
I have also tried to map the Issue ID found when a I inspect the subtask tickets XML. It looks something like this</p>

<p><div class="snippet" data-lang="js" data-hide="false" data-console="true">
<div class="snippet-code">
<pre class="snippet-code-html lang-html prettyprint-override"><code>&lt;item&gt;
&lt;title&gt;[CM-2] CM2&lt;/title&gt;
&lt;link&gt;
https://website.net/browse/CM-2
&lt;/link&gt;
&lt;project id="11902" key="CM"&gt;Change Management&lt;/project&gt;
&lt;description&gt;CM-2 Description&lt;/description&gt;
&lt;environment/&gt;
&lt;key id="191147"&gt;CM-2&lt;/key&gt;
&lt;summary&gt;CM-2&lt;/summary&gt;</code></pre>
</div>
</div>
</p>

<p>Specifically the ""
So that would look like</p>

<pre><code>Summary, Parent ID, Issue ID
CM-2, CM-1, 191147
CM-3, CM-1, 191148
CM-4, CM-1, 191149
</code></pre>

<p>Once again we see new issues created and no updates performed. I've read the documentation, searched their 'Answer's' asked multiple questions, searched everywhere, but im not seeing any solutions. We literally need to update thousands of tickets, at least once a day - we don't have the manpower to perform this task any other way.</p>

<p>Criteria:
This needs to be able to be performed by an end user or a team lead, they will have access to the bulk import tool (Bulk create) from the Issues-Import issue From CSV link but will not have access to the administrator level external project imports. </p>

<p>I know this isn't an ideal long term solution, and would like to investigate a method to further automate this but we need a solution short term (this). </p>

<p>I appreciate any and all responses. We are importing from a <em>very</em> outdated instance of remedy that's going to remain in use for the next ~3+ years. </p>

<p>Thanks,
Jacob</p>