How to get from CRM end user to CRM Consulting?
<p>Need some career advice, hopefully I am in right party </p>

<p>How can a contact center agent, from being CRM end user get into CRM consulting? I have theoretical knowledge of CRM implementation, job role of admin, support agent etc. Is there any specific skill that has to be mastered or there are lot of other things to go through than the existing skills.</p>

<p>enlightenment on this would be greatly appreciated.</p>