jeff anderson
Assistant Vice President of End User Computing at GM Financial
innovative leader - msp - president hdi az - international certification standard ( icsc ) committee
versatile management professional vast knowledge enterprise project lifecycle methodology . data call center support expert strong background hardware facility management product support .
GM Financial
https://www.linkedin.com/company/gm-financial
Responsible for all engineering activities and desk-side support of end-user computing devices, peripherals, software, and operating systems. Provide strong communication and leadership skills and manage deep interactions between technical IT staff, and all levels of IT and business management. Oversee PC imaging, patch management, remote software deployment, virtual desktops and thin clients, software license tracking, mobile device management, and current PC versions of Windows. Lead a team that comprises multiple tiers of managers, team leads, engineers, and support technicians across many call centers and branches located throughout the US and Canada.
Chandler, Arizona, United States
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Assistant Vice President of End User Computing
GM Financial
https://www.linkedin.com/company/gm-financial
Overview: 
The Remote Center Support Manager will direct the activities of the Remote Center Support Team and be responsible for the facilitation of the Remote Center service strategy to all remote center operation team members. The Remote Center Support Manager will be responsible for developing and monitoring the Remote Center IT service quality assurance in alignment with company guidelines and best practices. The position will require supervising and mentoring team members to deliver a high level of customer excellence with a high degree of customer satisfaction. Responsibilities will also include developing / training team members with the installation, configuration, troubleshooting of personal computers, peripherals and all common computer / communication related issues in relationship to all branch / remote users. Additional, assisting team members with researching, implementation and documenting remote center standards and will require communication between technical IT staff, business management and vendors. Special emphasis will be placed on the implementation and ongoing maintenance of a successful ITSM platform, which will integrate all areas of Service Management, including incident / request management, asset management and change management. Travel will be required and will manage relationships with third party vendors to provide maintenance on equipment.
Chandler, AZ
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Operations Center Support Manager
GM Financial
https://www.linkedin.com/company/gm-financial
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Lead Support Engineer
GM Financial
https://www.linkedin.com/company/gm-financial
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Support Engineer
Alpha Omega Technical Services
https://www.linkedin.com/company/alpha-omega-technical-services
Our goal at Alpha Omega Technical is to provide products, services and repair at a lower rate than larger computer companies charge for the same services that we can provide, as well as getting the work done today, not next week. We believe we are able to offer the same high level of service you would expect from a large Corporation or retail chain. We also believe we are able to offer these services at a lower cost than almost all of them. We look forward to serving your Computer needs so that you can focus on what is important to you.

We offer our services at a reduced price because we believe that computer repair and service should be affordable, and are of a quality that not only the customer is satisfied with but of which we can be proud of.

We offer customary call backs, multiple forms of contact, and follow ups with our customers to make sure that they are more than satisfied with their computer, and any and all work done to it, while under the care of Alpha Omega Technical.

That being said we try and offer same day service, typically within hours of the call or contact, and we pride ourselves on prompt professional service.

Alpha Omega Technical also is a strong part of the community, and is involved with several organizations and business affiliates such as Sharing Down Syndrome Network and the Calvary Christian School.

We continually improve our business, and develop into other areas, such as customer training and online help forums to better serve our customers.

It's our hard work and determination to fix any given computer related problems that ultimately show why Alpha Omega Technical can be the company you call whenever you need anything done with your computer or computer related interests.

Specialties:Virus Removal & Security Updates
Spyware Removal & Cleanup
Hardware Upgrades & Installs
Wireless & Internet (Cable/DSL/Dialup)
New Computer Installations
Disaster Recovery & Backup Solutions
Chandler, AZ
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Owner
Holsum Bakery, Inc.
https://www.linkedin.com/company/holsum-bakery-inc.
Phoenix, Arizona Area
MIS Night Operator
Multi-Systems Inc.
https://www.linkedin.com/company/multi-systems-inc-
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Tech Support Specialist
US Navy
https://www.linkedin.com/company/us-navy
Flight Engineers sit in the cockpit between the two pilots and fill an integral role in the P-3's mission. They are responsible for preflight and postflight inspections, starting and monitoring the engines, operating aircraft systems, fuel management, flight planning, servicing and the proper execution of normal and emergency procedures required for the safe operation of the aircraft. Because they are experts on all of the aircraft's power plant and airframe systems, they are the enlisted crew leaders on the Orions. If there is a problem with the aircraft, the FE is the one who is expected to take care of it. Nothing about a P-3's operation should take the flight Engineer by surprise.

In the fleet a typical day for an FE involves a 10- to 12-hour mission, starting with the aircraft's logbook and the preflight checklist. "The engineer is the first person out to the airplane and is solely responsible for getting it ready for the crew.
Brunswick, ME
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Flight Engineer VP-26
BS E-Business
Completed 3rd year...
IT
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University of Phoenix
https://www.linkedin.com/school/university-of-phoenix/
3.6
Eldorado High School
Biblical Studies
94.3
Blue Letter Bible Institute
Certification:
This certification verifies that the support center manager possesses the knowledge of best and common practices necessary to successfully manage the operational and tactical components of a support organization while strategically aligning with the needs of the business.

Training:
Support center managers are responsible for executing the operational and tactical plans of the support organization while satisfying customer and business needs.

HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a support center that aligns with the organization, adds value to the business, and delivers on its commitments.
HDI Training
ALGORITHMS AND LOGIC FOR COMPUTER PROGRAMMING
PRG/211
Algorithms And Logic For Computer Programming
PRG/211
COLLEGE MATHEMATICS I
MTH/208
COLLEGE MATHEMATICS II
MTH/209
COMMUNICATION SKILLS FOR CAREER GROWTH
COMM/102
COMPUTERS AND INFORMATION PROCESSING
CIS/319
CONTEMPORARY ISSUES IN AMERICAN BUSINESS
SOC/101
CRITICAL THINKING
PHL/251
FUNDAMENTALS OF NETWORKING
NTC/362
INTRODUCTION TO PSYCHOLOGY
PSY/200
INTRODUCTION TO UNIVERSITY STUDIES
GEN/100
LITERATURE IN SOCIETY
LIT/225
MANAGEMENT: THEORY, PRACTICE AND APPLICATION
MGT/330
ORGANIZATIONAL BEHAVIOR
MGT/331
PARADIGMS OF HEALTH
SCI/300
PROJECT PLANNING & IMPLEMENTATION
CMGT/410
RESEARCH AND EVALUATION I
RES/341
RESEARCH AND EVALUATION II
RES/342
SKILLS FOR PROFESSIONAL DEVELOPMENT
GEN/300
WEB DESIGN FUNDAMENTALS
WEB/240
Christology
-
Science and Technology
Arizona HDI
https://www.linkedin.com/company/arizona-hdi
Oversee all Chapter activities with and through other officers. Ensure that officer positions are filled and oversee annual officer nomination and election processes. Represent the Chapter on all official HDI matters and serve as spokesperson for the Chapter in the local community. Lead Chapter meetings and social activities. Take steps to ensure that all officers and members abide by the HDI Local Chapter Operating Principles and Policies Agreement. The Chapter President (and all other officers) should be encouraged to attend the annual Conference of Help Desk Institute, the annual HDI Officers Summit Meeting, and to participate in all Chapter planning meetings.
1.Oversee all chapter planning.
2.Manage chapter projects.
3.Ensure that appropriate forms and data are submitted to HDI for Circle of Excellence.
4.Lead chapter meetings.
5.Serve as host for Awards Banquet.
6.Plan annual officer retreat.
7.Serve as a backup for multiple officer roles.
8.Plan and manage elections.
9.Work with officers to ensure that they are meeting their goals.
10.Organize team members for special events.
11.Plan strategic goals for the chapter.
12.Follow and maintain chapter by-laws.
13.Ensure that the chapter complies with HDI rules and regulations.
14.Foster growth and mentor officers.
15.Represent chapter in all official matters.
16.Plan and manage officer board meetings.
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President
Education
Campo Verde High School AZ-951 AFJROTC Booster Club
https://www.linkedin.com/company/campo-verde-high-school-az-951-afjrotc-booster-club
Treasurer - (2021 - Present)
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Executive Board Member
Science and Technology
Arizona HDI
https://www.linkedin.com/company/arizona-hdi
Design and implement strategies for communications with Local Chapter membership and other interested professionals. Oversee the content of the website/newsletter and maintenance of the mailing/email lists, working closely with the VP, Membership and Webmaster. Maintain official records of Chapter activities, record minutes of Chapter meetings and Officer meetings, and issue meeting agenda. Provide HDI Global office with at least one copy of all announcements, newsletters, and other materials that are produced and distributed by the Chapter or on behalf of the Chapter. Will be responsible for editorial content, production and distribution of Chapter newsletter. Owns the social media and blogging experience along with news posting on the chapter website.
-Manages all electronic communication:
--Works with Webmaster to post monthly meeting registration 1.5 months in advance.
--Sends meeting and event announcements and registration information 1.5 months in advance.
--Handles and manages all social media postings and responses on Linkedin, Facebook, and Twitter.
--Produces at least bi-monthly newsletter to meet HDI requirements.
--Posts meeting survey for those that attended a meeting the day after the meeting.
--Posts the AOY registration form and work with the VP of Special Events and VP of Membership to ensure that the form meets their needs.
-Handles special communication campaigns:
--Special events
--One-time messaging
--Ensure quality of distribution list.
--Manages the chapter meeting note taking process and has a backup in place.
--Maintains a yearly document containing all meeting notes and submits them to HDI as needed.
--Creates a yearly report for HDI that contains the communication to our end users.
--Takes pictures of events and monthly meetings or has a backup in place.
--Attends at least 60% of monthly chapter meetings.
--Backup – Webmaster and other trained officers.
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VP of Communications
Civil Rights and Social Action
GM Financial
https://www.linkedin.com/company/gm-financial
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Diversity & Inclusion Council
Science and Technology
HDI
https://www.linkedin.com/company/hdi
As a subcommittee member, you would be responsible for reviewing and providing
feedback on the certification standard that represents the expected competencies,
knowledge, and skills in the category of desktop support.
For a detailed description of the role of a ICSC committee member, please see document:
International Certification Standards (ICSC) Committee Roles & Responsibilities.
Background Information
It is the committee’s intent to recognize the breadth of knowledge required, document the
needed skills, and provide leadership to the support industry on the meaning of a
certification for customer service and technical support. An HDI certification standard is an
open certification standard that is independent of any training curriculum. HDI bases its
certifications on open international industry standards, and is independent of any training
curriculum.
• “Open” implies that the standards are published, allowing organizations to leverage the
standards to improve their services, individuals to study the standards in preparation
for a certification exam, and training and consulting providers to develop offerings that
align with the standards.
• “International” indicates that a committee of professionals that have international
experience and/or work for global companies has developed the standards, and that
the standards are recognized in the global market.
• “Industry” refers to the service and support industry, which initially focused on
internal support of information technology and later expanded to include external
support organizations.
• “Standard” defines the knowledge that a support professional in a specific role is
expected to know, and a set of best and common processes and practices within a
support center. The latter is referred to as the HDI Support Center Standard.
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HDI Desktop Support Technician (HDI-DST) Certification Standards Subcommittee
Science and Technology
HDI
https://www.linkedin.com/company/hdi
Overview
The International Certification Standards Committee (ICSC) has the responsibility to help in the
development and maintenance of the open international industry standards owned by HDI. This is a
non-paid position in which individuals are volunteering their time and contributions. These individuals
will have first-hand input into the development of the HDI certification standards and be recognized
and acknowledged in the final document. The role of those in the ICSC is to:
• Approve all changes to a standard
• Assure alignment between the various standards
• Verify that the each standard meets the scope of the specific role
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International Certification Standards Committee Member (ICSC)
Feed My Starving Children
https://www.linkedin.com/company/feedmystarvingchildren
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Volunteer
Salvation Army
https://www.linkedin.com/company/salvation-army
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Volunteer
HDI
www.thinkhdi.com
HDI Support Center Director (HDI)
https://www.thinkhdi.com/education/courses/hdi-support-center-director.aspx#
Comodo
www.comodoacademy.com
Comodo One Certification
https://www.comodoacademy.com/Learn/Transcript/Download/c4617ed2-a7c2-4507-9d0c-6ac85fae288f
HDI
www.thinkhdi.com
HDI Team Certified - Pinnacle of Excellence
http://www.thinkhdi.com/events/awards/team-certified.aspx
HDI
www.thinkhdi.com
HDI Support Center Manager
https://www.thinkhdi.com/education/courses/hdi-support-center-manager.aspx#
Dell
Dell Online Self Dispatch
HP
Servicing HP Desktop, Workstations and Notebooks
Novell
CNA - Certified Novell Administrator 4.0
Microsoft
MCP - WIN98, Networking Essentials, NT Server, NT Server in the Enterprise
https://www.linkedin.com/in/eddyrojas
Dallas-Fort Worth Metroplex
Eddy Rojas
AVP at GM Financial - Strategic Leadership, Exceptional Communication, and Crossfunctional Teamwork
https://www.linkedin.com/in/matthew-dunshee-8b095748
Ponchatoula, LA
Matthew Dunshee
Owner
https://www.linkedin.com/in/nathan-musselman-b99340a2
Mesa, AZ
Nathan Musselman
OSP Project Manager
https://www.linkedin.com/in/scott-kelley-126825116
Chandler, AZ
Scott Kelley
Credit Manager at GM Financial
https://www.linkedin.com/in/marci-devorkin-95281a191
Greater Phoenix Area
Marci Devorkin
Attended University of Phoenix
https://www.linkedin.com/in/megaagent
Mesa, AZ
Matt Dunshie
Local Real Estate Agent in Arizona & Organizer at Arizona Raptor Runs
https://www.linkedin.com/in/sherrill-shepard-9a303914a
Topeka, KS
Sherrill Shepard
Award winning, multi-million dollar selling REALTOR® 📲785-845-7973
https://www.linkedin.com/in/taylor-white-261478144
Crowley, TX
Taylor White
Support technician 2 at GM Financial
https://www.linkedin.com/in/bryan-falk-b0a8894
Chandler, AZ
Bryan Falk
Owner / Operator of Arizona IdeaWorks
https://www.linkedin.com/in/chase-challe-549a7923
Chandler, AZ
Chase Challe
Packaging R&D Engineer
https://www.linkedin.com/in/colby-connolly
Marysville, WA
Colby Connolly
Technical Support Specialist at FusionTek
https://www.linkedin.com/in/danlito
San Diego County, CA
Daniel Lito
End User Computing
https://www.linkedin.com/in/brandon-doss-b26425150
Apache Junction, AZ
Brandon Doss
Security and Investigations
https://www.linkedin.com/in/stephanie-musselman-62020a120
Scottsdale, AZ
Stephanie Musselman
Assistant manager at Camden Property Trust
https://www.linkedin.com/in/patriciampaul
Greater Phoenix Area
Patricia Paul
Marketing at Copper State Bolt & Nut Company
https://www.linkedin.com/in/charles-j-schreiber-jr-15654114b
Newport Beach, CA
Charles J. Schreiber Jr.
Chief Executive Officer and Co-Founder at KBS Realty Advisors and KBS Capital Advisors
https://www.linkedin.com/in/chriswharkins
Cave Creek, AZ
Chris Harkins
Credit Analyst at Toyota North America
https://ph.linkedin.com/in/vince-zarate-56906791
Metro Manila
Vince Zarate
Web Advertising Sr. Specialist
https://www.linkedin.com/in/hector-diaz-a6427288
Arlington, TX
Hector Diaz
EUC Engineer at GM Financial
https://www.linkedin.com/in/christy-krick
Grapevine, TX
Christy Krick
Operational Excellence Specialist at GM Financial
Nicole Kennedy
      
          



            
              
        
              
  

    
        Jeff was able to fix my laptop for a resonable cost and had it done in 2 days... Thanks Jeff Charles Long
      
          



            
              
        
              
  

    
        I have worked with Jeff on several projects at GM Financial and his strong Management/Computer skills have made each of those projects successful.
Shared by Jeff Anderson
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Can you help me raise money for Campo Verde AFJROTC AZ-951 2022 by sharing this message on Facebook or Twitter? Thank you!https://lnkd.in/e62vY2mR
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Wow! What an amazing first day at the 2021 HDI Local Chapters Officers #Leadership Summit in #Buffalo, NY! We had two #keynotespeakers (including…
Liked by Jeff Anderson
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May your coffee be timely, your Memorial Day gatherings be successful, and your week be profitable.
https://au.linkedin.com/in/jeff-anderson-3b35aa22
Greater Melbourne Area
Jeff Anderson
Director of Anderson Property Advisors
https://www.linkedin.com/in/jeff-anderson-132a5a34
Destin, FL
Jeff Anderson
Owner at Jeff Anderson Electroics
https://www.linkedin.com/in/jeffanderson1
Kalamazoo, MI
Jeff Anderson
President at Interstate All Battery Center of Kalamazoo
https://www.linkedin.com/in/jeff-anderson-highland
American Fork, UT
Jeff Anderson
Real Estate Agent at D.R. Horton, Co-Managing Partner at Wholeness Integrated Solutions, PLLC, & Owner Contractor at JH Consulting Group, LLC
https://www.linkedin.com/in/jeff-anderson-743a31b3
Henderson, NV
Jeff Anderson
Technical Recruiter at Technical-Link
Arizona Technology Council
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https://www.linkedin.com/groups/42689
The Technology Leadership Forum
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https://www.linkedin.com/groups/4723850
Christians in Commerce
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https://www.linkedin.com/groups/1972375
AFCOM Phoenix Chapter
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https://www.linkedin.com/groups/13844895
Global Information Technology Professionals Association
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https://www.linkedin.com/groups/41292
Information Security Community
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https://www.linkedin.com/groups/38412
Information Technology, FinTech, Blockchain and Bitcoin Innovation
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https://www.linkedin.com/groups/2154029
Auto Finance Executives
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https://www.linkedin.com/groups/2823141
General Motors Careers
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https://www.linkedin.com/groups/2753851
Christian Business Leaders Network
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https://www.linkedin.com/groups/51345
MSP Mentor Community Group (Powered by Channel Futures)
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https://www.linkedin.com/groups/2729912
Veteran Mentor Network
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High Ticket Client Attraction Insider's Circle
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Software & Technology Professionals: Managers | HR | Recruiters | Blockchain | Investors (BIG)
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