Aaron McElroy
Head of Customer Success at Rain Instant Pay
Customer Experience Exec/Advisor
An experienced senior leader with a proven track record of building and developing strategies and teams to deliver omnichannel, high volume, high quality, and innovative customer experiences.

I believe the pillars of a successful customer service strategy are an elegantly intuitive customer experience, a strong feedback loop championing the voice of the customer, and capturing hidden opportunities to generate revenue within the support experience.
Rain Instant Pay
https://www.linkedin.com/company/rain-us
Rain provides a modern approach to payroll for mid-sized organizations, a benefit that has already been rolled out for companies like Walmart and Uber. Our mission is to regrow individual freedom by giving people control over their income and finances. We are killing predatory financial products like payday loans and overdraft fees.

We’re backed by QED, a leading venture capital firm based out of Alexandria, Virginia, who has invested in notable companies like Credit Karma, ClearScore, Creditas, and many more. Our founders are highly experienced and excited about bringing greater financial freedoms to American workers and being a large part of the movement to end payday loans with high interest rates.
Last year, Americans spent $170B while waiting for their next paycheck.
Fees for payday loans, credit cards, overdrafts, and low balances add up. 72% of Americans who are living paycheck-to-paycheck are stuck in this debt trap and could benefit from early wage access.
Nashville, Tennessee, United States
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Head of Customer Success
Self Employed
https://www.linkedin.com/company/indpendent-contractor
Consulting and Advising various companies. Primarily helping Leaders, Investors and Analysts better understand and/or deliver best possible customer experiences.
San Francisco Bay Area
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Consulting & Advising
Akili Interactive
https://www.linkedin.com/company/akili-interactive-labs-inc-
Charting a course to help Akili uplevel the way they support the Physicians, Parents, and Patients that come to them for help.
Boston, Massachusetts, United States
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Customer Success Strategy Consulting
Square
https://www.linkedin.com/company/joinsquare
After our acquisition by Square, I took on the challenge of integrating Weebly's CS technology and process within Square's. This was Square's largest acquisition. Weebly had large support volumes with successful AI support augmentation and a ~100 person support team. This gave me the opportunity to partner across many many teams at Square, sharing best practices from Weebly and adopting best practices from Square as we worked to merge the teams over a two year period. After spending about a year focusing on Weebly within Square I was promoted to a global role, taking on even more areas of ownership across the entire Square brand while retaining my ownership of Weebly support strategy. In this new global role, I also took on all Square markets including US, CA, AUS, JA, and UK. In my time at Square I was able to make much broader impacts than I anticipated after being acquired. I introduced comprehensive Self Assistance tracking and reporting helping Square realize we needed to completely rethink Prod and Eng goals around development for customer service. I uncovered and fixed a total gap in support data and reporting on the experience of our customers using BETA versions of Square products worldwide. This unlocked ability to deliver a white glove support experience AND funnel much-needed data back to product teams. I also significantly developed my team of 9 fairly new managers and helped them to become strong leaders within Square. I'm proud of these and other impacts I made using my ability to distill down highly complex company product goals, customer needs, and executive direction into a vision that inspires my teams to achieve outcomes.
San Francisco
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Global Head of Scalable Customer Success
Weebly
https://www.linkedin.com/company/weebly
At Weebly I focused on advancing our Customer Success Operations by building significant advancements in our data being captured, innovative tools, processes and analytics. This work allowed us to further empower our customers by providing exceptional self-help, great 1:1 help from agents assisted by AI, and providing appropriate upsell/cross-sell opportunities during the support process. I also focused heavily on leveling up the Voice of the Customer program to empower everyone in our company to provide the best possible experience for our customers. After our success pivoting from Website building to Ecommerce focus we were acquired by Square.
San Francisco
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Senior Director,CS Strategy & Operations (Acquired by Square)
Kabam
https://www.linkedin.com/company/kabamgames
Drove all aspects of customer service from vision to buildout for over 20 in house developed, acquired or published games on iOS, Android, Kindle, Windows OS and Web.

Led a team of over 100 employees supporting a high volume of customers in English, French, Italian, German, Spanish, Turkish, Russian and Korean across 6 offices in 5 countries.
san francisco
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Director, Player Experience
Apple Inc.
https://www.linkedin.com/company/apple
Built and developed large flagship teams to support the growth and high standards of Apple Retail. 

Areas of focus included, process and performance management for all retail teams including Recruiting, Sales, Support (Genius Bar & Repairs), Training (professional customer training), Back of House and Leadership teams.

Highlights included the first 4 years of the iPhone, the iPad and many many reorgs and company transitions.
San Francisco Bay Area
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Senior Manager
FedEx Office (Kinko’s)
Area Manager
Visual Communication Design
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Kent State University
https://www.linkedin.com/school/kent-state-university/
Project Management
Project Management
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San Francisco State University
https://www.linkedin.com/school/san-francisco-state-university/
Social Services
Northeast Ohio Coalition for the Homeless
https://www.linkedin.com/company/northeast-ohio-coalition-for-the-homeless
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Graphic Design and Outreach
https://www.linkedin.com/in/jenny-yean-796146121
Sunnyvale, CA
Jenny Yean
Project Manager, Developer Integrity Experience Operations
https://www.linkedin.com/in/avigoren
New York, NY
Avi Goren
CEO & Co-Founder at Marqii
https://www.linkedin.com/in/candice-tiongson
San Francisco, CA
Candice Tiongson
Product Manager | Inventory Exposure | Customer Facing Fulfillment Technology
https://www.linkedin.com/in/timsedwitz
New York City Metropolitan Area
Tim Sedwitz
Head of Revenue Operations @ Snorkel AI
https://www.linkedin.com/in/katherinebulava
Madison, WI
Katherine Bulava, MBA, MA, PMP
Program Director at UW Health
https://www.linkedin.com/in/ali-penny
Jersey City, NJ
Ali Penny Fiedler
Head of People, Counterpart (We're Hiring!)
https://www.linkedin.com/in/ryhartman
Austin, TX
Ryan Hartman
SVP, Paid Media at The Zebra
https://www.linkedin.com/in/chereneetemadi
Orange County, CA
Cherene Aubert
Growth @ Bobbie
https://www.linkedin.com/in/harmanbatra
San Francisco Bay Area
Harman Preet Singh Batra
Director, Product Reliability (Global Service Design) at Uber
https://www.linkedin.com/in/bingchen
New York, NY
Bing Chen
Impact Founder & Investor (formerly YouTube/Google)
https://www.linkedin.com/in/tammikroll
Greater Seattle Area
Tammi Kroll
CTO, COO, CIO at Gravity Payments
https://www.linkedin.com/in/anita-nazmul-cpa-96849a37
Dallas, TX
Anita Nazmul, CPA
Associate at Goldman Sachs
https://www.linkedin.com/in/sahilmansuri
San Francisco, CA
Sahil Mansuri
CEO at Bravado
https://www.linkedin.com/in/zachlein
Dallas-Fort Worth Metroplex
Zach Lein
Senior Operations and Customer Success Executive
https://www.linkedin.com/in/dalegoff
Boise, ID
Dale Goff
Improving Boise Quality of Living
https://www.linkedin.com/in/jarednwolf
Greater Phoenix Area
Jared Wolf
Vice President, Operations at Nerdy
https://www.linkedin.com/in/kevinpatrickharris
Ypsilanti, MI
Kevin Harris
Global Alliance Leader - Accenture
https://www.linkedin.com/in/balakarthikv
Chandler, AZ
Balakarthik (Bala) Venkataramanan
Global Customer Service Executive - Bill.com. Google, Intuit & HP
https://www.linkedin.com/in/duttas
San Jose, CA
Dutta Satadip 🚀🤝⚖️
Chief Customer Officer | ActiveCampaign | Pinterest | Google | Operations |  Berkeley MBA
https://www.linkedin.com/in/kelliegreen
Seattle, WA
Kellie Green
Support innovator
Marcel Schader
      
          



            
              
        
              
  

    
        I have rarely seen someone, who can truly motivate and inspire people like Aaron can. When Aaron managed me he already had a decade and a half of leadership experience and I never met someone with that amount of experience sharing it in such an open and humble way.

More than year later and working in different companies we are still in regular contact, exchanging leadership challenges, ideas and advice.

I cannot recommend Aaron highly enough and I would love to work together with him again in the future. Keith Crowell
      
          



            
              
        
              
  

    
        Aaron brings a level of detail and organization to his work that is beyond par. He has the ability to juggle multiple projects at once, with out dropping a single one. All the while doing so with an extremely positive attitude. I really look forward to watching Aaron's career and hope we get to work together again in the future.
https://ie.linkedin.com/in/aaron-mcelroy
Ireland
Aaron McElroy
Broadcast News Journalist  at Northern Sound FM
https://www.linkedin.com/in/aaronmcelroy
Culpeper, VA
Aaron McElroy
Talent Acquisition Strategy Leader, Government/Federal Contracting Sectors
https://www.linkedin.com/in/aaron-mcelroy-118669b9
Baton Rouge Metropolitan Area
Aaron McElroy
Rig welder at Bronco Industrial Services, LLC
https://www.linkedin.com/in/aaron-mcelroy11
Waukee, IA
Aaron McElroy
Senior Account Executive at Access Systems
Leadership Think Tank
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https://www.linkedin.com/groups/39683
Game Developers
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https://www.linkedin.com/groups/59205
CCO/CXO Chief Customer Officers - C-Suite Customer Service Leaders and Customer Experience Directors
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https://www.linkedin.com/groups/826697
Next Generation Customer Experience
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Customer Service Innovation Group
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https://www.linkedin.com/groups/1763357
Social Media for Customer Service & Call Centers
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https://www.linkedin.com/groups/2134952
Customer Experience Professionals - Latin America
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https://www.linkedin.com/groups/3820851
Apple Professionals
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https://www.linkedin.com/groups/38606
Mobile Experts ★ Android ★ iPhone
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https://www.linkedin.com/groups/2013391
Customer Experience Professionals Association (CXPA)
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https://www.linkedin.com/groups/3988718
Customer Service Excellence
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https://www.linkedin.com/groups/2009737
Voice of Customer Analytics
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https://www.linkedin.com/groups/60571
Mindful Leadership: Practical strategies and techniques for operating in a complex world
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https://www.linkedin.com/groups/3216428
Effortless Experience™
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