Melissa Smith
Intake Specialist at Monroe County Public Defenders Office
Intake Specialist at Monroe County Public Defenders Office
Experienced Business Coordinator/Administrative Assistant with superior interpersonal skills and ability to work in a dynamic environment. Supportive nature, with a desire it grow both in business skills and industry knowledge.
Monroe County Public Defenders Office
Determines eligibility for legal representation in accordance with policies and procedures
Provide excellent customer service to clients, staff, and all stakeholders
Carry out administrative duties such as filing, copying, and scanning
Complete data entry of client applications and supporting documentation
Organize client files and records to obtain accuracy/completeness for upcoming court hearings
Maintain office and attorney calendars and coordinate appointments
Maintain attorney files system
Sort and distribute incoming mail and prepare outgoing mail
Utilize office appliances such and photocopier, printer, fax machine, and scanner
Produce and distribute correspondence letters, faxes, and forms
Perform other office duties as assigned
Stroudsburg, PA
Intake Specialist
State of Maryland
Determined client eligibility for assistance programs in accordance with federal and state policies and procedures.
Assessed client case files to obtain accuracy/completeness for submission and evaluation for service. 
Generated and assembled case clearances on new applications.
Conducted interviews in accordance with state, federal and local time frames.
Processed client interim changes such as income, housing expenses, address, family composition, redetermination of continued benefits and narrating case actions.
Maintained client case files to ensure compliance with guidelines.
Administrated current policy/procedure manuals, desk guides, and schedules.
Created new online applications on behalf of clients requesting medical assistance through Maryland Health Connection Exchange (MD HBX).
Supervised and assisted clients submit online medical application through MD HBX. 
Counseled clients on medical plan options within MD HBX.
Assisted clients enroll in Medicaid or Qualified Health Plans (QHP).
Reported changes such as income, tax status, and family composition on existing client medical applications through MD HBX. 
Submitted client redetermination applications for Medicaid through MD HBX. 
Completed income, identity, and citizenship verification through MD HBX worker portal from beginning to end including scanning and uploading documentations.
Cumberland, Maryland
Family Investment Specialist II
Monarch Concierge & Errand Service, LLC
Managed day-to-day activities such as sales, service, marketing, and accounting.
Employed communication tools (e.g. creative briefs, proposal templates, estimate forms, and project-tracking spreadsheets), that facilitates client interaction and promotes satisfaction.
Executed strategic initiatives to cultivate and grow client base.
Promoted online social media campaign to drive brand awareness and product placement.
Prepared and execute deliverables based on client priorities.
Established services and price points based on time, budget, and client demand.
Organized efficient logistical workflow to ensure client satisfaction and profitability.
Cumberland, Maryland Area
Sole Proprietor
First People's Community Federal Credit Union
Provided excellent member services and maintained member satisfaction.
Employed security measures to ensure funds were not compromised.
Received cash and checks for deposit, verified amounts, and examined checks for endorsement.
Entered member and transactions data into computer and issued computer-generated receipts to member.
Cashed checks and disbursed monies after verifying signatures, endorsements and member account balances.
Collected loan payments and placed holds on accounts for uncollected funds, according to organizational procedures.
Ordered daily supply of cash and counted incoming cash to verify accuracy.
Explained, promoted and sold credit union products and services.
Posted night and mail deposits, payments and requests received in mail on a daily basis.
Verified identification and rights to utilize facilities, as well as validity of credit cards and checks.
Issued money orders, traveler’s checks, cash advances, and funds transfers.
Cumberland, Maryland Area
Bank Teller
The Kensington - Assisted Living
https://www.linkedin.com/company/the-kensington---assisted-living
Designed and implemented marketing strategies to achieve a 95% occupancy rate.
Restructured mobile communication that resulted in a cost savings.
Developed public relation message to strengthen relationships with prospects, residents, and stakeholders.
Supported special events designed to integrate activities with marketing objectives.
Directed aspects of operations that affected “first impression.”
Coordinated resident’s professional appointments. 
Organized resident and community meetings.	
Facilitated resident’s transition, orientation, and discharge procedures.
Cumberland, Maryland Area
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Resident Service Coordinator
Frostburg State University, University Honors Program
Provided complex administrative support for the Director of the University Honors Program. 
Managed all aspects of a $40,000 departmental budget. 
Directed the timely submissions of institutional forms such as requisitions, vendor payments, and student work time sheets. 
Maintained Director’s calendar and coordinated appointments. 
Revised and updated all cross-departmental documents.
Frostburg
Administrative Assistant
Frostburg State University, Cultural Events Series
Provided comprehensive directions and leadership in the educational outreach component for the entire Cultural Events Series. 
Coordinated the design of promotional materials that are distributed throughout the region in support of each event. 
Organized all aspects of events outreach including promotional material, room reservations, catering, digital support, and human assets. 
Provided the leadership needed to organize master class activities by executing the logistics needed to support the performers. 
Prepared contracts and other supporting documents for each outreach activity. 
Developed and delivered the educational elements for each performance to k-12 audiences that number to more than 400. 
Created the instructional materials that communicate the cultural values for each performance to the k-12 and post-secondary audiences. 
Recruited community partners through ad sales with size, color, and design that resulted in new revenue of $3,250.
Frostburg, MD
Educational Outreach/Marketing/Sales
AKG Services, Inc.
Achieved gross sales of $75,000.
Developed and implemented business, operational, and marketing plans. 
Created and applied an employee-training program focused on strategic goals and core values.
Established a step-by-step process to facilitate client’s workspace.
Cumberland, MD
Sole Proprietor
Bachelor of Science (B.S.)
Business Administration and Business Management
Business Administration and Management, General
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Frostburg State University
https://www.linkedin.com/school/frostburg-state-university/
Student Support Services, Frostburg State University
Student of The Year 2011
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The Sloop Institute for Excellence in Leadership
Frostburg Soroptimist Club
Women's Opportunity Award
Business Ethics and Social Responsibility
405
Internship in Management
491
Leadership and Human Behavior
356
Management of Organizations
351
Principles of Marketing
361
Quality Management
359
Business Writing
330
Financial Accounting
211
International Business
330
Legal Environment of Business
291
Operations Management
355
https://www.linkedin.com/in/amy-hill-lccc-2b4229132
Long Valley, NJ
Amy Hill Lccc
RN at Lehigh Valley Health Network
https://www.linkedin.com/in/francine-nelson-b9268576
United States
Francine Nelson
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https://ca.linkedin.com/in/manuel-r-llanos-82a69023
West Vancouver, BC
Manuel R. Llanos
Architect at Manuel R. Llanos
https://www.linkedin.com/in/joe-scocozza-59a62a88
Bethlehem, PA
Joe Scocozza
Instructional Technologist / Systems Technician at Northampton Community College
https://www.linkedin.com/in/brian-pepe-91074a110
Slatington, PA
Brian Pepe
Physician Assistant at Children's Healthcare
https://www.linkedin.com/in/tess-dalessio-0b998b149
Wind Gap, PA
Tess Dalessio
Instructor at Northampton Community College
https://www.linkedin.com/in/sharon-williams-5b76ba67
Slatington, PA
Sharon Williams
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https://www.linkedin.com/in/terry-norcott-gibbons-lcsw-4470b214
Allentown, PA
Terry Norcott-Gibbons LCSW
Behavioral Health Specialist ~  LVPG Family Medicine Trexlertown
https://www.linkedin.com/in/elba-carides-072283195
Allentown, PA
Elba Carides
Professor of Counseling and College Success
https://www.linkedin.com/in/evans-angela-a7658253
Allentown, PA
Evans Angela
Business Owner at Merry Heart Medicine - Youngevity Supplements
https://www.linkedin.com/in/tiffanydcasimiro
Bethlehem, PA
Tiffany Casimiro
MSN, CRNP, WHNP-BC
https://www.linkedin.com/in/maryann-merrigan-541b3072
Hazleton, PA
Maryann Merrigan
ASSOCIATE NURSING DEAN at Wilkes University
https://www.linkedin.com/in/karen-reesman-2b087811a
Bethlehem, PA
karen reesman
LCCC
https://www.linkedin.com/in/michael-mazzella-751b7314
Bangor, PA
Michael Mazzella
Principal at Michael SJ Mazzella, RA
https://www.linkedin.com/in/karen-graytock-526b5113b
Hollywood, FL
Karen Graytock
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https://www.linkedin.com/in/kirsten-mondillo-145628b1
Allentown, PA
Kirsten Mondillo
Social worker for Lehigh Valley Health Network
https://www.linkedin.com/in/tina-clymer-29427a53
Stroudsburg, PA
Tina Clymer
Administrator at Carbon-Monroe-Pike Mental Health and Developmental Services
https://www.linkedin.com/in/monica-mcaghon-893a0437
Easton, PA
Monica McAghon
adjunct professor of critical reading at Northampton Community College
https://www.linkedin.com/in/stern-gail-669a1337
Bethlehem, PA
Stern Gail
Administrator, Department of Psychiatry at Lehigh Valley Health Network
https://www.linkedin.com/in/grace-scott-98a6b189
United States
Grace Scott
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Liked by Melissa Smith
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With the spread of COVID-19, it is clear that our choices impact not only our own health but also those we meet each day. Here we republish an…
Liked by Melissa Smith
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Liked by Melissa Smith
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Gabriela Lopez  and I spent last Friday chatting with Early College students about environmental justice and how they can make a change in their…
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Pensacola, FL
Melissa Smith
Owner at M. Melissa Smith, P.A.
https://www.linkedin.com/in/melissa-smith-2a3a9aaa
Council Bluffs, IA
Melissa Smith
Senior Project Manager at Sammons Financial
https://www.linkedin.com/in/smith-melissa-ann
Greater Boston
Melissa Smith
Governance and Project Management Professional | Currently on Sabbatical
https://www.linkedin.com/in/melissa-smith-09446614
Vernon, CT
Melissa Smith
Executive Director at Tolland County Chamber of Commerce
https://www.linkedin.com/in/melissa-smith-b27814b
Washington, MO
Melissa Smith
CEO of Integrity Dental Group- the best dang dental group on the planet!  Owner/ Dentist at Washington Smiles, Confident Smiles & Implants, Town & Country Smiles, and Polished Dentistry for Complete Health.