andrea .
Service Technician at Dentek Systems Inc
support technician velocity
security oriented technician 6+ year experience hardware maintenance , network infrastructure , user management , customer service . proven talent executing build installation computer infrastructure leveraging troubleshooting skill diagnose resolve complex technical issue . seeking growth oriented , training education friendly environment develop skill grow company .
Dentek Systems Inc
https://www.linkedin.com/company/dentek-systems-inc
Provided dependable customer service by prioritizing client needs and finding resolutions that minimized office downtime.

Utilized ConnectWise Control and Automate to remotely access client workstations and servers for troubleshooting, installation, and configuration of software.

Interfaces with ConnectWise ticketing systems to manage and process support actions and requests to expedite issue resolution.

Mapped network drives and configured permission settings.

Assisted clients with troubleshooting peripheral devices on Windows and Mac operating systems.

Created and manage user accounts through Office 365 and Active Directory.

Configured client Remote Desktop and VPN through Meraki and Hamachi.

Diligently documented resolution processes to aid colleagues in future troubleshooting scenarios.
Richardson, Texas, United States
https://media-exp1.licdn.com/dms/image/C510BAQHancrqNiE2xA/company-logo_100_100/0/1519901375171?e=1655942400&v=beta&t=yEWJgfuuab6UVi8KSM2UGnYu-m3fqSw07fpYBlEq4S0
Service Technician
Dentek Systems Inc
https://www.linkedin.com/company/dentek-systems-inc
Maintained detailed documentation through all phases of development, testing and analysis to enhance organizational productivity.

Completed site surveys for future project planning to assist project team.

Trained and mentored staff to work efficiently and accurately to accomplish goals under tight deadlines.

Developed configuration documentation and standards for project equipment preparation and issue resolution.

Worked with inventory manager in maintaining accountability of general inventory and project hardware.

Perform general maintenance by dusting client equipment, cleaning and organizing server closets, removing legacy equipment and cable management.

Assisted network and desktop support on various issues during project implementations.

Optimized process for onboarding new clients
Richardson, Texas, United States
https://media-exp1.licdn.com/dms/image/C510BAQHancrqNiE2xA/company-logo_100_100/0/1519901375171?e=1655942400&v=beta&t=yEWJgfuuab6UVi8KSM2UGnYu-m3fqSw07fpYBlEq4S0
Project Technician
Richardson ISD
Provided hardware support to assets from multiple PC vendors including Toshiba, Google Chromebook and Apple.

Supported Windows OS upgrades using Microsoft Deployment Toolkit.

Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

Basic configuration and installation of Cisco Catalyst switches.

Hardware set up, network configuration, and resource management of printers.

Installed, tested and modified CAT6 cables
Richardson, Tx
Volunteer Technician
Imagecare Dental
Organized and maintained hardware, operating systems, software, peripheral devices and driver updates for 30+ PCs and laptops.

Coordinated an organization-wide HIPAA compliance hardware update, exceeding project expectations and saving client over $29,000 in proposed expenses.

Implemented workflow changes to improve accountability of asset inventory and reduce waste.

Developed office computer standardization, purchased and inventoried components, assembled workstations onsite and added newly built devices to the domain network.

Investigated and resolved technical issues desk side and through remote desktop software.

Managed Office 365, Smart Training, Dentrix and Weave practice management accounts for 50+ users.

Installed and supported VOIP and AV equipment as needed.
Plano, TX
Technician/Desk-Side Support
High School
Regular/General High School/Secondary Diploma Program
North Garland
ICND1
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Practical Ethical Hacking
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• Inventoried hardware on all office computers and compiled a list of key components.
• Determined necessary hardware upgrades in order to boost general computer performance.
• Ordered and installed parts, and verified upgrade and functionality.
Desktop Component Refresh
• Determined device eligibility and compatibility for Windows 10 update by taking an inventory of all onsite device specifications.
• Ensured continued HIPAA compliance by updating over 30 office computers to the Windows 10 operating system.
• Performed entire upgrade in house, saving company over $29,000 in proposed OS and hardware update costs.
HIPAA Compliance Update
Coursera
www.coursera.org
A2TY46CE6ZHW
Google IT Support Professional Certificate Specialization
https://www.coursera.org/account/accomplishments/specialization/A2TY46CE6ZHW
https://www.linkedin.com/in/emily-arii-barton-a73a4618b
Richardson, TX
Emily (Arii) Barton
“You miss 100% of the chances you don’t take.”
https://www.linkedin.com/in/nathan-drake-11081b10
Houston, TX
Nathan Drake
Chief Technology Officer at Dental Sleep Solutions
https://www.linkedin.com/in/dat-nguyen-b10b44108
Richardson, TX
Dat Nguyen
Dentek Systems, Inc.
https://www.linkedin.com/in/katelyn-veshia-8b419260
Dallas-Fort Worth Metroplex
Katelyn Veshia
Account Executive Energy Broker
https://www.linkedin.com/in/eplesnarski
Bedford, TX
Elizabeth Plesnarski, LPC
Licensed Professional Counselor
https://www.linkedin.com/in/ashlyn-a-adams
Greater Milwaukee
Ashlyn A. Adams
Public Finance Marketing Coordinator at Baird, MBA Student at Marquette University
https://www.linkedin.com/in/yen-liu-a6049975
Dallas, TX
Yen Liu
Cybersecurity Analyst at GM Financial
https://www.linkedin.com/in/frederick-washington-0877b214
Dallas, TX
Frederick Washington
Assessment Specialist at Dallas Independent School District
https://www.linkedin.com/in/aida-sirak-814958158
Dallas-Fort Worth Metroplex
Aida Sirak
Project/Data Analyst
https://www.linkedin.com/in/christine-luu-2a344b184
Dallas-Fort Worth Metroplex
Christine Luu
Sachse High School
https://www.linkedin.com/in/takim-peden-291b8019a
Dallas-Fort Worth Metroplex
Takim Peden
High School Diploma at Sachse High School
https://www.linkedin.com/in/genavi-garcia-78ab1915a
Rowlett, TX
genavi garcia
Student at sachse high school
https://www.linkedin.com/in/delaney-friel-8ba72b166
Dallas-Fort Worth Metroplex
Delaney Friel
Early Childhood Aide at St. John's Episcopal School
https://www.linkedin.com/in/robel-tamrat-72568157
Dallas-Fort Worth Metroplex
Robel Tamrat
Can’t for less, knowing lmk when I’m worth more💫
https://www.linkedin.com/in/edgar-f-b0a081160
Pointville, NJ
Edgar F.
Threat Hunter
https://www.linkedin.com/in/jamesonchoi
Denver, CO
Jameson Choi
Founder at Vir Alu | Currently in Development of a NFT Project
https://www.linkedin.com/in/monicanguyenvo
Los Angeles, CA
Monica Nguyen-Vo
Background Painter at Warner Bros.
https://www.linkedin.com/in/alexis-rene-083488168
United States
Alexis Rene
Registered Behavior Technician at Action Behavior Centers
https://www.linkedin.com/in/jaclynn-garry
United States
Jaclynn Garry
Manager, Development and Operations at Teach For America
https://www.linkedin.com/in/victor-vargas-iv-7a2303167
Dallas-Fort Worth Metroplex
Victor Vargas IV
Sachse High School
Paul Motley
      
          



            
              
        
              
  

    
        Andrea has worked directly for me and my team troubleshooting hardware and software issues, and making on site repairs to equipment such as laptops, projectors, and printers.
Liked by Andrea M.
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After another month of hard work I've now obtained my Comptia Project+ certification which has really opened my eyes to what all goes in to the role…
Liked by Andrea M.
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MP&P is officially 6 months old today! What a crazy ride these first several months. In that time I released a second course, Powershell for…
Liked by Andrea M.
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I'm happy to announce that after a great deal of studying, hard work, and playing in sandbox environments I have earned my COMPTIA Security +…
https://in.linkedin.com/in/andrea-m-3b5b8319
Mumbai
Andrea. M.
Training & Development, HR
https://uk.linkedin.com/in/andrea-m-885465100
West End
Andrea M.
Tribe Culture Change Ltd The Culture Change experts - Creating Culture Change through a unique combination of art and science.
https://www.linkedin.com/in/andreajohnson2022
Conyers, GA
Andrea Johnson
Seeking new opportunities.
https://ca.linkedin.com/in/andrea-m-a236898b
Winnipeg, MB
Andrea M
Winnipeg Airport Authority
https://ar.linkedin.com/in/arqandreami
Cordoba
Andrea M.
Virtual Assistant | Community Manager | Data Entry Specialist