Anika-Alise D.
District Leader -  Life Insurance Agent at Primerica
Healthcare| Entrepreneur| Financial services| Protecting families | Building Leaders|
Compassionate, self-motivated, and dedicated healthcare specialist seeking to obtain a long-term position within a thriving medical office/ health care facility that aligns with my goals to demonstrate excellent customer service, personal growth and development.
Primerica
https://www.linkedin.com/company/primerica
Palm Springs, California, United States
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District Leader -  Life Insurance Agent
Desert Oasis Healthcare
https://www.linkedin.com/company/desert-oasis-healthcare
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Referral Coordinator
Desert Oasis Healthcare
https://www.linkedin.com/company/desert-oasis-healthcare
• Assisted patients with surgery scheduling, insurance verification, medical records clerk, multitasking from three EHR systems.

• Assisted  physicians with back office such as rooming patients, obtaining patient vitals, inputting patient medical and medication history.

• Aided in training and coaching new employees. Relieved the office manager when necessary to maintain the success of the office.
Palm Springs, California
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Receptionist Scheduler
Desert Oasis Healthcare
https://www.linkedin.com/company/desert-oasis-healthcare
•Trained as a pbx operator, provided excellent customer service throughout all encounters with members and visitors via phone and in person.

•Responsible for answering all incoming calls in a timely and courteous manner.

•Answered 600+ calls per day, aided with questions from members and non- members with accurate, precise and updated information.

•Worked collaboratively  to verify member eligibility and chart updates with Patient Services, Patient Data Services, and Eligibility departments.
Palm Springs, California
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Receptionist-Operator
Indian Wells Resort Hotel
https://www.linkedin.com/company/indian-wells-resort-hotel
• Aided guests with check-in & check-out procedures, securing reservations by phone, email and fax. Informed guests of property amenities, local attractions, retrieved messages for guests by mail and fax. Posted charges to guest rooms and/ or house accounts as needed. Settled folio accounts by handling cash, debit and credit. Ensured all guest complaints and inquiries were resolved.

Succeccfully mastered auditing,balancing and closing the night audit process through the PMS system.  Researched and conducted revenue audit fuctions, updated the information into the general ledger system, and filed paid invoices into the night audit packs.
Indian Wells
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Guest Services Agent / Night Auditor
Jeffrey Alen Salon
•  Managed opening the store and greeting clients, handled incoming calls, confirmed appointments, managed stylist schedules, answered clients inquiries/complaints, handled merchandise and billing transactions.

 • Managed inventory for merchandise, salon products and ensured a clean environment for clients. Steadily increased product knowledge regarding new haircare products, merchandise, and promotions by attending and implementing training sessions.
Palm Desert, California
Front Desk Receptionist
Two Bunch Palms
https://www.linkedin.com/company/two-bunch-palms
• Supervised the Food and Beverage department to ensure effective daily operations whilst maintaining company brand standards consistently with attention to detail. Responsible for overseeing both front and back of the house staff, training and development, coaching / counseling waitstaff, meeting departmental objectives.

• Consistently delivered excellent customer service in an informed, friendly and effective manner. Participated with action on Customer Service Reports relevant to the F&B department to achieve positive and consistent results. Including budgeting, actual departmental targets, to include sales, covers, and departmental profits. 

• Assisted with the control and monitor payroll costs compiled in line with forecasted actual business levels and payroll management. Effectively stock rotation and maintain stock levels in accordance with hotel policy. Assisting with maintaining and improving departmental operating standards.
Desert Hot Springs, California
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Assistant Food and Beverage Manager
Viceroy Hotel Group
https://www.linkedin.com/company/viceroy-hotel-group
•  Greeted all incoming guests upon arrival to the hotel. Performed proper registration procedures for check-in and check-out of hotel guests, compiled bills and retrieved guest payments. Provided guests with information about property amenities, local attractions and in- house reservations.

• Provided pbx multi-line switchboard, retrieved messages accurately and transferred to proper department. Aided guest with scheduling  hotel accommodations, spa services and dining reservations. Maintained an organized work space, cleanliness of front lobby, back office, lost & found, balanced all cash drawers at the begin and end of all shifts and generated an accounting report daily.
Palm Springs, CA
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Guest Service Agent
Viceroy Hotel Group
https://www.linkedin.com/company/viceroy-hotel-group
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Hostess
Viceroy Hotel Group
https://www.linkedin.com/company/viceroy-hotel-group
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Spa Front Desk Agent
Palm Springs Art Museum
https://www.linkedin.com/company/palm-springs-art-museum
Palm Springs, California
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Visitor Services Officer / Assistant Theatre Manager
Palm Springs Art Museum
https://www.linkedin.com/company/palm-springs-art-museum
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Administrative Assistant
Business Administration, Management and Operations
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College of the Desert
https://www.linkedin.com/school/college-of-the-desert/
Certified Medical office assistant
Health/Health Care Administration/Management
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California Nurses Educational Institute
https://www.linkedin.com/school/california-nurses-educational-institute/
High School Diploma
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Palm Springs High School
https://www.linkedin.com/school/palm-springs-high-school/
Health
American Foundation for Suicide Prevention
https://www.linkedin.com/company/afspnational
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Volunteer
Arts and Culture
L&G Productions
Production Assistant
Arts and Culture
Palm Springs Art Museum
https://www.linkedin.com/company/palm-springs-art-museum
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Theater Manager asst.
California Department of Insurance
Life-Only Agent
American Heart Association
Basic Life Support (BLS)
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I just had a call with a Black woman working in a company touting its diversity efforts for the last few years. When I got off the phone, not only…
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Iryna Sergeyeva, 39, previously worked in PR before signing up to join the Ukrainian army. Now she has become the first female volunteer to be made…
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This is true of any achievement.
HOSPITALITY WELLNESS - Hotel, Resort, Spa, Hotels, Fitness, Resorts, Sustainability, Cruise
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