Ariel C.
Customer Success Account Manager, Enterprise Commercial at Microsoft
MSUS South | Customer Success | Account Management | CSAM | MBA Candidate
I'm an analytical, creative and resourceful individual who is a self-motivated team player.

Now that I got that out of the way, let me tell you what I offer--creativity, integrity, passion, and professionalism--and I tout myself as F.I.T. (Flexible. Insightful. Tenacious.) This is just the start! I believe compelling narrative and persuasive communication is the foundation for meaningful and creative work, and this is just one competency I offer. 

Did I mention I'm accountable, honest, personable, and trustworthy? I pride myself on doing the best I can for internal and external customers no matter the job, openly admitting weaknesses and tackling those obstacles through a combination of active independent learning and seeking guidance from successful and knowledgeable mentors. 

On a more personal note, I am pretty great at baking gluten-free goods that taste like the real deal. I'm also into watching films and movies, and I'm passionate about my favorite hobbies--photography and gouache/watercolor. I also have an affinity for learning about people, places and things.
Microsoft
https://www.linkedin.com/company/microsoft
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Customer Success Account Manager, Enterprise Commercial
Microsoft
https://www.linkedin.com/company/microsoft
As a CSAM, I partner with organizations as both a strategic advisor and program manager to help them achieve more.

At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. 

FY21: 113% attainment; Super Rookie
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Customer Success Account Manager, GAMD
ConnectWise
https://www.linkedin.com/company/connectwise
Responsible for leading and mentoring a team of international APSMs who are responsible for driving customer success, loyalty and growth, delivering maximum value through regular contact with direct reports through goal setting, performance management, process development, KPI analysis, training, and reward/recognition
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Team Lead, Partner Success
ConnectWise
https://www.linkedin.com/company/connectwise
Responsible for driving customer consumption and retention of SaaS products to maximize investment value and drive better customer outcomes, collaborating with internal stakeholders to ensure successful renewals, monitoring customer usage data, health indicators, maturity scores, renewal dates and growth opportunities, mapping CW software features and associated benefits to desired business outcomes

Additional responsibilities include identifying up and cross-sell product and Professional Services (PS) opportunities, building/growing trust & relationships across 150+ named accounts, managing customer-facing LinkedIn group activity and content, actively providing ongoing coaching and mentoring to team members enabling their successful transition from a reactive customer care role/function to a proactive customer success role, creating scalable internal playbook materials, best practice collateral and educational content used across the team

Successes:
* Q2 2020 99.7% account retention rate
* Q2 2020 99.6% Monthly Recurring Revenue retention rate
* Q2 2020 Top Performer recognition by COO for “bringing exceptional value to our partners”
* Q1 2020 - present % change in Monthly Recurring Revenue: +1.8% for total of 101.8% month over month average
* Q1 2020 100% account retention rate 
* History of qualified growth opportunities (for professional services and licensing) closing upon handoff to Account Management 
* Design and deployment of internal collateral (workplans, talk tracks, etc)
https://media-exp1.licdn.com/dms/image/C4D0BAQEVlCxeSSDfQA/company-logo_100_100/0/1636583622234?e=1655942400&v=beta&t=yLwsGL8SKFFACRNVxLAUPd61038J8JCUYQmd93D-IyA
Partner/Customer Success Manager
NCR Corporation
https://www.linkedin.com/company/ncr-corporation
Responsible for selling solutions and services to secure new opportunities within the existing portfolio of client accounts, assisting in virtual management of local and regional teams in Asia, Central & Latin America, Europe, and Middle East, assisting in creating and negotiating corporate and local contracts/statements of work for Professional Services (PS) and funded development projects, maximizing revenue, profitability, and increasing NCR's international market share, & building senior level relationships while serving as senior point of escalation 

Successes:
* 100% YTD Quota Attainment at End of Q3 2017
* Closed $80k PS deal within 5 weeks of account transition to portfolio
* Closed $120k PS deal within 3 months of account transition to portfolio
https://media-exp1.licdn.com/dms/image/C4D0BAQF53dmvP1U-Uw/company-logo_100_100/0/1625143135843?e=1655942400&v=beta&t=zZ38qCx5Ggg22ZM0eB0yvizyo_I03LlTyI1ZTBoPFYU
Global Account Executive
Ricoh USA, Inc.
https://www.linkedin.com/company/ricoh-company-ltd-
Responsible for prospecting for new business, as well as maintaining and/or upgrading existing customer accounts, consistently performing daily activities in order to build a pipeline of opportunities utilizing sales tools and resources, developing and analyzing territory information to optimize routing, working autonomously and in a collaborative environment, identifying pressure points for accounts, creating proposals and presentations, distributing literature
Greater Atlanta Area
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Services Executive, Commercial
ANN INC (Ann Taylor | LOFT | Lou & Grey)
https://www.linkedin.com/company/ann-inc-
Responsible for driving revenue while providing an exceptional client experience, sharing product knowledge and supporting store goals, assisting and maintaining operational store standards
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LOFT Sales Associate
A. Brown-Olmstead Associates
Responsible for writing, proofreading, and distributing documents including emails, pitches, press releases, and memos, updating contact lists, calling clients, leads, and media personnel, and performing research on client’s business and industry
Atlanta, GA
Public Relations Intern
Bachelor's Degree
Interdisciplinary major with a focus on creative problem solving and critical analysis: 

Influential Projects:

Spring 2014
Responsible for creating marketing materials as part of a team for the Center for Business Strategies for Sustainability at Georgia Institute of Technology Scheller College of Business. Collaboratively created a promotional video using Adobe Premiere Pro, and designed and developed a promotional brochure and infographic
 
Fall 2013
Performed extensive research on postmortem photography and conducted informal studies to assess death attitudes in relation to postmortem images. Also responsible for creating a digital portfolio of work 
 
Spring 2013
Responsible for writing a functional analytical report as part of a cross-cultural team, addressing the use of social media as a tool and vehicle for the distribution of news and other information on a global scale. Proposed and created a wire-frame prototype for a new social media platform

Minor in Psychology
Science, Technology, and Culture
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Georgia Institute of Technology
https://www.linkedin.com/school/georgia-institute-of-technology/
Advertising Layout/Graphic Design Coursework
Proficiency in Adobe Illustrator, InDesign, Photoshop; Studies include advertising theory & practice, branding application (concept and development), design and development of print and digital content, photography and photo editing

Dean's List - Merit Scholarship Recipient 


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PT Express Employment Associate 
Jan 2018- Jul 2019
Graphic Design
LTC
Microsoft
www.credly.com
Microsoft Certified: Azure AI Fundamentals
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Microsoft
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Microsoft Certified: Azure Data Fundamentals
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Microsoft
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Microsoft Certified: Security, Compliance, and Identity Fundamentals
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Microsoft
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Microsoft Certified: Power Platform Fundamentals
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Microsoft
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Microsoft Customer Facing Skills Initiative: Stakeholder Management
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Dale Carnegie Training
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Microsoft: Communication Certificate
https://www.credly.com/earner/earned/badge/25c6b1e9-331f-4d9f-9404-a43380f45212
Prosci
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Prosci® Fundamentals of Change Management
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Microsoft
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Microsoft Certified: Dynamics 365 Fundamentals (MB-901)
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Microsoft
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Accessibility in Action
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Microsoft
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Microsoft 365 Certified: Fundamentals
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Microsoft
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Microsoft Certified: Azure Fundamentals
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Walt Griffin
      
          



            
              
        
              
  

    
           It's a pleasure to write this recommendation for Ariel Cohen. She is one of a few students that I have had the privilege, over the last nine years, to teach graphic design. Her work is always superior; and she usually sets the bar high for the rest of the class to follow. Ariel always uses her time wisely, while finishing her projects & assignments ahead of schedule. 
   Ariel goes the extra effort to ensure that her work is the very best. She carefully reviews the objectives at hand. Through her research, she understands who her client is and the look they want. Time after time, Ariel artistically delivers well designed visual compositions that any client would be proud of.
   In class, Ariel is fully focused on her work. She strives to come up with multiple versions of designs that will be visually appealing, while allowing a client to have several options of great design to choose from.
   During class critiques, Ariel welcomes feedback, and she is also helpful to other students, by giving creative suggestions on how her classmates can improve their work.
   Based upon her work ethics, her talents and skills, I highly recommend Ariel as a graphic designer for any business/company looking for an excellent and highly motivated employee.   

 Quairra S.
      
          



            
              
        
              
  

    
        Ariel gets the job done!! It was a pleasure working with Ariel. She was always professional, courteous and efficient. I appreciate all that she did to help us with all of our projects. Even when we weren't the easiest people to work with due to our last minute deadlines, she remained patient and always went over and beyond to make sure we got through it. I will miss working with her. Our next rep has some big shoes to fill.
https://www.linkedin.com/in/ariel-c-379714100
Madison, WI
Ariel C
Exceptional customer service, sales, & management experience
https://ph.linkedin.com/in/ariel-c-9059605b
Metro Manila
Ariel C.
Software Engineer (DevOps) at Asurion
https://cn.linkedin.com/in/cariel
Beijing, China
Ariel C.
Intl. Strategy Senior Manager at ByteDance
https://tw.linkedin.com/in/arielacac
T'aipei
Ariel C.
Channel Marketing Specialist at MSI - Micro-Star International Co., Ltd.
https://cn.linkedin.com/in/ariel-c-15220557
Hangzhou
Ariel C
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