Amanda A. Knox, MA, SHRM-SCP
Human Resources Director at ACCUMEN Inc.
Human Resources Director at ACCUMEN Inc.
I am a passionate HR professional, educator, advocate, program manager, and leader.  I have a special talent for facilitation, training, project management, technology implementation, and making the complex simple.  I love working towards organizational effectiveness and developing individuals to reaching their highest potential.  Continuous improvement is a way of life!
ACCUMEN Inc.
https://www.linkedin.com/company/accumen-inc-
At Accumen, our focus is helping healthcare get better, faster. Accumen is a technology enabled organization that partners with hospital, health system, commercial laboratory, and payer clients to provide strategic solutions and services that deliver sustainable performance improvements. Our offerings include lab and imaging transformation, consulting, supply chain optimization, lab outreach, 3D post-processing, patient blood management, test utilization, anemia management, and clinical data exchange. Accumen’s offerings enable our clients to achieve and exceed their cost, quality, and service targets, as well as deliver excellent patient care through evidence-based data and clinical decision support capabilities.

Find out more at Accumen.com

Professional Focus Areas:  Organizational Effectiveness, Talent Development towards High Performance Excellence, Project Management, Employee Relations, HR Data Management and Analysis
Phoenix, Arizona Area
https://media-exp1.licdn.com/dms/image/C4E0BAQEYELQ70cZtlA/company-logo_100_100/0/1546450771146?e=1655942400&v=beta&t=YnB4n2-SyzmIjh4hY5VeQoan-kribN5JGX1N5WWJQWI
Human Resources Director
Peckham, Inc.
https://www.linkedin.com/company/peckham-inc.
Peckham, Inc. is a nonprofit community vocational rehabilitation organization and government contractor providing talent resources and services to industries which include manufacturing, supply chain, contact centers, and custodial.   Peckham has approximately 3500 employees and has locations in Michigan, Arizona, and Kentucky.

Work included; Organizational Design, Project Management, Culture Promotion, Engagement Strategy, Engagement Programs, Talent Development Programs, Leadership Development Programs, Employee Relations, Public Speaking, Metrics Analysis, Organizational IT Systems Implementation Projects, People Management
Greater Lansing Area/Greater Phoenix Area
https://media-exp1.licdn.com/dms/image/C4E0BAQHxvzMcvkC0bw/company-logo_100_100/0/1555065974684?e=1655942400&v=beta&t=oWQ4XxET6_Qtcci9V1WMgxehF271Kfb5hDLFsETvmh0
HR Director-Talent Development
Peckham, Inc.
https://www.linkedin.com/company/peckham-inc.
Developed and managed a quality employment skills training program for individuals with disabilities and other barriers to employment.  

Provided program management for client activities

Managed the World of Work program and the Asset Building Mission Engagement Team

Presenter at the 2013 Michigan Rehabilitation Conference on the topic of The Strategic Use of Social Media in Job Development
https://media-exp1.licdn.com/dms/image/C4E0BAQHxvzMcvkC0bw/company-logo_100_100/0/1555065974684?e=1655942400&v=beta&t=oWQ4XxET6_Qtcci9V1WMgxehF271Kfb5hDLFsETvmh0
Employment Skills Trainer/Curriculum Manager
Municipal Employees' Retirement System of Michigan
https://www.linkedin.com/company/municipal-employees%27%E2%80%8B-retirement-system-of-michigan
MERS is a multi-billion dollar public pension system, serving municipalities in Michigan.  

•	Responsible for internal staff training, external customer education programs, and board member orientations/education
•	Created curriculum and educational strategies based upon outcomes stated in the strategic business plan resulting in a clear program for systematically delivering training to all staff
•	Created and successfully launched a supervisor training program which focused on policy and legal compliance.
•	Approached training through a blended learning framework which combined instructor-led classes with eLearning modules created in Adobe Captivate.  Partnered with the HR team to incorporate mentoring, coaching, and professional development activities. 
•	Designed and developed training materials using MS Office® products (Word, Excel, PowerPoint, Visio, Publisher) and some work in Adobe Captivate eLearning authoring tool.  Also used SnagIt® and Visio® to create materials. 
•	Performed needs analyses with leaders to define the training needs and then worked with technical experts to develop training materials
•	Managed projects which included deliverables for Operations training, Human Resources Information System, Records Management System, new product development and implementation, and in creating customer portals
•	Developed training including policy, compliance, procedures, computer software and other technology, financial/investment concepts and product terminology, customer service excellence
•	Facilitated training classes including new hire orientation and supervisor training classes (classroom style training) and coordinated training when other experts were used for specific topics
•	Wrote assessments and evaluation tools (surveys, observation checklists, feedback forms) resulting in clear measurement of performance metrics and organizational objectives.
•	Managed staff, contractors and vendors related to training and instructional design
Lansing, Michigan Area
https://media-exp1.licdn.com/dms/image/C510BAQEbmkpECge_Fw/company-logo_100_100/0/1519890972518?e=1655942400&v=beta&t=RTG7BjWwiH-n3i5zAMMI8laieMIh0AHgbEdKGaivCL8
Learning Division Manager
Municipal Employees' Retirement System of Michigan
https://www.linkedin.com/company/municipal-employees%27%E2%80%8B-retirement-system-of-michigan
•	Performed resume screening, interviews, and facilitated the on-boarding process for new employees
•	Provided payroll support
•	Ensured compliance with federal and state employment laws and alignment with company policies
•	Performed tracking, scheduling, and logistics for department meetings and training activities
•	Created efficient tracking systems to document and communicate employee metrics related to performance management, compensation, and professional development
•	Led internal work groups including activities committees, wellness committee, and events planning
•	Completed benefits transactions between staff and third-party-administrators
Lansing, Michigan Area
https://media-exp1.licdn.com/dms/image/C510BAQEbmkpECge_Fw/company-logo_100_100/0/1519890972518?e=1655942400&v=beta&t=RTG7BjWwiH-n3i5zAMMI8laieMIh0AHgbEdKGaivCL8
Human Resources Generalist
Ritz Catering
•	Created superb personal experiences through meticulous attention to detail and translating client requests into "magic moments"
•	Created marketing materials for mailings, website, and direct distribution
•	Increased business 15% by through cold call contacting and by closing deals for customers who contacted the company through the website or by telephone
•	Managed events and catering staff including training, supervision, and quality control
•	Maintained client records, scheduling and performed some inventory management
Glendora, CA
Office Manager and Sales
SOS Employment Group, now Elwood Staffing
https://www.linkedin.com/company/sos-employment-group
•	Managed key client relationships with companies who needed temporary workers, temporary-to-hire workers, or contract employees through head-hunting activities
•	Performed resume screening, interviews, and training for staff
•	Provided support for payroll
•	Provided oversight of three shifts of employees for training, performance management, and scheduling
•	Performed quality assurance assessments with clients and provided on-call 24/7 support for staffing requirements
•	Performed cold call contacting for sales
Cedar City, UT
Recruiter
Masters
Education Curriculum and Instruction
https://media-exp1.licdn.com/dms/image/C4E0BAQEiwMxzPOAEag/company-logo_100_100/0/1519856390433?e=1655942400&v=beta&t=DHrh3M4StK0qmOvDvEkyFqYt4IbloEpFHw-Sb59OtAw
Saint Xavier University
https://www.linkedin.com/school/saint-xavier-university/
Bachelors
English and History
https://media-exp1.licdn.com/dms/image/C4D0BAQEpqPti6OFR2Q/company-logo_100_100/0/1646849579774?e=1655942400&v=beta&t=cM3Y5KWDvbeeEQRFH3aOUk5hWzgzq257lvP2UR4Q6Ts
Southern Utah University
https://www.linkedin.com/school/southern-utah-university/
Certificate
Business and Leadership
https://media-exp1.licdn.com/dms/image/C4D0BAQEhm6CxadhHZg/company-logo_100_100/0/1584994142361?e=1655942400&v=beta&t=Asicc9Wg5n40keYmVaX796BZ_XLvcyy3jrhFLu9HqSI
University of Michigan - Stephen M. Ross School of Business
https://www.linkedin.com/school/michiganross/
Certificate: Human Resources Generalist
Laws and Policy
American Society of Employers
Certificate
Certificate Program
Project Management for Trainers
American Society for Training and Development (ASTD)
Certificate
Certificate Program
Instructional Design
American Society for Training and Development (ASTD)
Certificate
Certificate Program
Supervision
American Society for Employers
"Lift" Leadership, Creating Culture and Environment
-
Finance for Non-financial Managers
-
Management I
-
Management II
-
The Leadership Brand
-
Anthropology and Sociology of Education
-
Assessment of Instruction and Learning
-
Assessment of Instructional Design
-
Curriculum and Instructional Methods
-
Educational Movements (History)
-
Educational Research
-
Educational Technology
-
Human Growth and Development
-
Instructional Leadership
-
Integrating Educational Theory into Practice
-
Literacy for Curriculum Leaders
-
A blog can be used as a learning tool in a few significant ways.  It can provide a location for teams to collaborate and share, it can become a forum to practice and demonstrate assignments or tasks, and it can provide links to related learning tasks, articles, and learning tools.
Sample Learning Blog
http://foreverlearningsxu.blogspot.com/
https://www.linkedin.com/in/gary-howard-727ba327
Greater Phoenix Area
Gary Howard
Corporate Controller at ACCUMEN Inc.
https://www.linkedin.com/in/j-caleb-adams-376aa433
Greater Lansing
J. Caleb Adams
Chief Human Services Officer at Peckham, Inc.
https://www.linkedin.com/in/stephanie-lane-acosta-234063136
Phoenix, AZ
Stephanie Lane Acosta
Customer Service Representative at Peckham, Inc.
https://www.linkedin.com/in/tom-e-thomas-7957a735
Phoenix, AZ
Tom E Thomas
Call Center Consultant
https://www.linkedin.com/in/ryan-ahlman-7a9a07b3
Scottsdale, AZ
Ryan Ahlman
PI Brokerage Investment Professional
https://www.linkedin.com/in/dave-caceres-b7685520
Lansing, MI
Dave Caceres
Instructional Designer/ Learning Management System Administrator at Peckham, Inc.
https://www.linkedin.com/in/jessica-capouch-97232329
St Paul, MN
Jessica Capouch
Office Administrator
https://www.linkedin.com/in/barbara-pfeifer-vanderjagt-024064138
Greater Lansing
Barbara Pfeifer VanderJagt
--AmeriCorps Economic Opportunity Coach
https://www.linkedin.com/in/i-am-tom-schenk
Peoria, AZ
Thomas Schenk
Project Manager & Developer at PeoplePraise,  Cosmopolitan Medical Communications, and AnswerNow Inc
https://www.linkedin.com/in/david-ferguson-a5378276
Louisville, KY
David Ferguson
CEO at 3DR Labs II, LLC
https://www.linkedin.com/in/matt-mercure-a946167
Brighton, MI
Matt Mercure
Information Technology Specialist at OEM/engineering + education +non-profit fields over career
https://www.linkedin.com/in/abdullah-mahmood-89812a34
Greater Lansing
Abdullah Mahmood
Quality Control  Team Leader Peckham
https://www.linkedin.com/in/tony-bechtol-cpa-335a6728
Greater Lansing
Tony Bechtol, CPA
Director of Finance at Peckham, Inc.
https://www.linkedin.com/in/dan-neville-705a0333
Lansing, MI
Dan Neville
Technology and Information Systems Supply Chain Specialist at Peckham, Inc.
https://www.linkedin.com/in/damionvalencia
Phoenix, AZ
Damion Valencia
Sr. Financial Analyst at GoDaddy
https://www.linkedin.com/in/emma-nelson-b2471619
East Lansing, MI
Emma Nelson
Vocational Services Specialist at Peckham, Inc.
https://www.linkedin.com/in/danielle-grubaugh-30039564
Charlotte, MI
Danielle Grubaugh
PATH/FAET Program Manager at Peckham, Inc.
https://www.linkedin.com/in/christopher-turner-188539aa
Portland, MI
Christopher Turner
IT Help Desk Supervisor (DLA EHD)
https://www.linkedin.com/in/mayra-ihuit-phr-15aa2873
Anaheim, CA
Mayra Ihuit, PHR
Human Resource Director at Community Health Centers, Inc.
https://www.linkedin.com/in/valenzuelaj
Long Beach, CA
Jose D. Valenzuela
Human Resources Director at Raya's Paradise, Inc.
J. Caleb Adams
      
          



            
              
        
              
  

    
        During her time in my department, Amanda exceeded expectations in her work performance.  She excelled in developing new, innovative courses that met the specific needs of the clients that we served, and the agencies who utilized our services.  Amanda was a creative strategic thinker, who was able to adapt her knowledge in human resources and instructional design to the needs of our department, and was able to pioneer new program components that have revolutionized the way that we deliver services.  Amanda is honest, adaptable, hardworking, and committed to serving others. Kara Peters, MBA, SHRM-SCP
      
          



            
              
        
              
  

    
        Amanda is a dedicated and motivated professional with a commitment to excellence in the workplace. Her ability to relate to clients and colleagues makes her approachable and well-respected across groups. As the employment skills specialist at Peckham, Inc. Amanda has overhauled the curriculum for our Adult and Youth Talent Academies, infusing lessons with up to date strategies and incorporating video clips, social media, and experiential exercises to keep her students engaged. She has also worked to develop new training sessions and is constantly putting forth innovative ideas that benefit the team.

As a colleague I value Amanda’s thoroughness, thought-partnering abilities, and generosity of spirit. Despite the many demands on her time she is a true team player that can be counted on to assist others. She’s the type of professional that is never satisfied with the status quo and is always thinking of ways to improve current processes to better serve clients and help improve the bottom line for her company.

Amanda is a vital asset to our team and I look forward to continuing to work with and learn from her.
Shared by Amanda A. Knox, MA, SHRM-SCP
https://www.linkedin.com/signup/cold-join
Come join an amazing team of people working to improve patient experience and outcomes and cost efficiency in healthcare.  We are looking for a…
Liked by Amanda A. Knox, MA, SHRM-SCP
https://www.linkedin.com/signup/cold-join
Proud to work with game changing leaders like Sherri - Congrats Sherri Ozawa
Liked by Amanda A. Knox, MA, SHRM-SCP
https://www.linkedin.com/signup/cold-join
Take a minute to read about my new friend, Joanna Peyton, MBA. Together, we are serving Scottsdale Leadership on the board of directors. We're…
Linked:HR (#1 Human Resources Group)
https://media-exp1.licdn.com/dms/image/C5607AQE0_ZIczWsHLA/group-logo_image-shrink_92x92/0/1630997096649?e=1647691200&v=beta&t=Ld1MAZmsATIv9FKfPUoxQiuEgNF1yMEFLkt1A-Vd0Kg
https://www.linkedin.com/groups/3761
Saint Xavier University Alumni
https://media-exp1.licdn.com/dms/image/C5607AQFa-oiHTasV7g/group-logo_image-shrink_92x92/0/1643828036308?e=1647691200&v=beta&t=0Owrsh9MBchLtQlCj2uq0_lXmTXWpSAlWjZfibUryAU
https://www.linkedin.com/groups/70771
ATD Valley of the Sun - Phoenix
https://media-exp1.licdn.com/dms/image/C5607AQHOFRyzpJRzbA/group-logo_image-shrink_200x200/0/1631427856048?e=1647691200&v=beta&t=EBzH8Md19iSWjsNFPEnEkTczwwdwoSaBiZt0nPcocCQ
https://www.linkedin.com/groups/140121
Organization Development (OD) | Training & Development (TD)
https://media-exp1.licdn.com/dms/image/C5607AQHCYNP3lAZgWw/group-logo_image-shrink_92x92/0/1631001948759?e=1647691200&v=beta&t=4rFoE0borYMDYdcJ60orYNIXneNC1tSim1exAk8Mfxk
https://www.linkedin.com/groups/2087299
Association for Talent Development (ATD)
https://media-exp1.licdn.com/dms/image/C4D07AQEaoPD7S9DnJQ/group-logo_image-shrink_200x200/0/1631371593961?e=1647691200&v=beta&t=KlaaC6qi4r3hiLqHakA7sQdAkegtX4LWUQhkJJzshwY
https://www.linkedin.com/groups/48422