a. alex arce
SENIOR BUSINESS ANALYST | INFORMATION TECHNOLOGY SOLUTION DELIVERY|AMN HEALTHCARE at Insight Global
senior business system analyst | information technology solution delivery|amn healthcare insight global
self-motivated successful senior business system analyst 10+ year process improvement experience within banking , business finance industry . focused improving end state customer experience . excels defining efficiency process improvement , risk management system implementation . able leverage strong leadership skill , sdlc development expertise , project management competence , along invaluable interpersonal skill required succeed . capable comprehend , convey , document execute complex business system . skilled modeling , data analytics , bpm tool usage implementation ground technology build . strong business acumen interfacing peer , business leadership technology team . enthusiastic ready team player ever-evolving , rapidly moving , forward thinking organization .
Insight Global
https://www.linkedin.com/company/insight-global
Senior Business Analyst brought on as part of the AMN AMIE, ShiftWise Integration. Responsible for evaluating current enterprise systems and processes, identifying hardware and software requirements along with recommendation and implementation of new systems interface and processes.
• Core responsibilities include compiling objectives for improving and streamlining processes with AMN AMIE recruiting tool
• Document and create reporting on current AMIE and Shiftwise systems effectiveness
• Research and comparison of business needs for improved hardware and software furthering business development
• Collaboration with technology teams on new API system development with Dell Boomi integration
• Translation of found data to senior leaders, business teams and technology through presentation, critical data reporting
• Compile, develop and distribute new system process specifications supporting implementation through media as needed
Greater San Diego Area
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SENIOR BUSINESS ANALYST | INFORMATION TECHNOLOGY SOLUTION DELIVERY|AMN HEALTHCARE
Intuit
https://www.linkedin.com/company/intuit
Senior Business Analyst, managing small to large scale projects, implementations. Facilitated project ventures with various cross-functional stakeholders (product management, customer success, data engineering, work force management, etc.). Owned and prioritized projects assigned including TSheets Care integration and SBSEG Amazon Connect migration.
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SENIOR BUSINESS ANALYST | SBSEG MODERN OPERATIONS, CUSTOMER ENGAGEMENT PLATFORM|INTUIT
Rose International
https://www.linkedin.com/company/rose-international
SENIOR BUSINESS SYSTEMS ANALYST RETAIL ANALYSIS AND ARCHITECTURE, REGIONAL BANK PMO | UNION BANK 
Worked as part of a large-scale deposit transformation initiative, consolidating all banking daily deposit account (DDA) systems into one central viewing system for tracking and maintaining accuracy within the bank.  Facilitated meeting with stakeholders in order to elicit and document, in detail Business Requirement Documents pertinent to the greater initiative. 

✔	Responsible for key process improvements across various lines of business including Online Banking, Retail Product Management, Retail Business Credit Card and Online Access Increased Sales (OASIS).

✔	Owned the BRD through planning and development, approval solicitation, project tracking in MS Project and Clarity as required, and managing revisions as required.

✔	Liaised with stakeholders, business leads and technology teams to draft requirements, define functional requirements and work through design obstacles.

✔	Instrumental in defining areas in and out of scope, keeping the project team aware of possible impacts to downstream applications through modelling analysis and visual aids.

✔	Worked with business partners to determine end-to-end requirements for Interest On Lawyers Trust Accounts (IOLTA) in order to remediate account charges; Impact to customers and bank visibility. 

✔	Worked with key stake-holders Updating the Customer Interface File (CIF) Process so that Business Credit Card Authorized Users were no longer loaded into the database eliminating continued manual work of rejects.
Greater San Diego Area
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SENIOR BUSINESS ANALYST | RETAIL ANALYSIS AND ARCHITECTURE, REGIONAL BANK PMO | UNION BANK
TEKsystems
https://www.linkedin.com/company/teksystems
Brought systems and oversight experience to lead global project integrating legacy code system with new record retention code taxonomy. Aligned all lines of business to the new global records retention schedule and ensure compliance across the enterprise.

✔ Managed and implemented the rollout of multiple compliance initiatives with 1,200+ application owners and managers across entire company to comply with global data retention policy. Reduced Bank of America’s exposure to adverse and legal risk 14%. 

✔ Completed 11 application technical assessments from start to finish, and onboarded 32 business applications in <12 months by presenting systems, developing contracts, aligning technology, testing multiple environments, and documenting workflows. Provided post migration system updates through task management and strategy planning. 

✔ Significantly raised the state of compliance across bank business applications through governance adherence: increased Priority1 business applications 19%, Priority2 applications 30%, and Priority3 23% in <1 year.

✔ Developed user case stories, drafted software enhancements, and performed hands-on complex testing in SIT, UAT, and PROD environments for the bank’s Record Information Management System.

✔ Liaised with technology teams and key stakeholders to create, enhance and implement procedures for RIMS migration.
Bank of America Corporation, Dallas and San Diego
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SENIOR BUSINESS ANALYST | GLOBAL RECORDS MANAGEMENT | BANK OF AMERICA
Collabera
https://www.linkedin.com/company/collabera
Contracted to quickly complete the risk system migration for Capital One’s Auto Finance sector, which provided streamlined taxonomy system-wide, identification of risks, and risk resolution. Managed risk remediation strategies through change request processes and metrics, templates, and downstream communications. 

✔ Identified critical project requirements, analyzed risks, designed highly complex systems, and created schedules for data migration projects across the auto finance sector. 

✔ Collaborated with senior management to identify and track business metrics, generate dashboards, and create visualizations to build out the data and integration of the new taxonomy system. 

✔ Led Scrum team huddles to maintain project tracking, weekly updates, and project success. Updated executives on status and drove timeline success through decision meetings.
Capital One, Auto Finance, Dallas
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PROJECT MANAGER | CAPITAL ONE AUTO FINANCE
Bank of America
https://www.linkedin.com/company/bank-of-america
Promoted to handle the review of loans sold off to 3rd party agents. Project managed 6 analysts to build out proper review process and compliance standards system-wide.

✔ Reduced payouts to <$2.5M per quarter for compensatory claims through analysis of data integrity. Reduced the overall tax and collateral claims to <200,000 annually and increased team efficiency 37% by managing and streamlining review processes. 

✔ Led the design input, testing, operations, and management of the mortgage servicing function within SalesForce for >17 claim platforms representing >$200M in mortgages. Prepared monthly business reviews for process results and data quality initiatives. 

✔ Drafted procedures for key documents and led team to utilize Filenet for streamlined document storage and retrieval.
Plano, Texas
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AVP Senior Analyst
Bank of America
https://www.linkedin.com/company/bank-of-america
Promoted to improve business forecasting, reconcile performance metrics and identify staffing and product inequalities. Responsibilities shifted with market to focus on downsizing process centers within the enterprise.

✔ Business forecasting with increased performance impacting 11 processing centers by implementing new performance metrics; overhauled team analysis process by sourcing directly SQL and Tableau for data mining over prior data reports

✔ Successfully carried out 3 division realignments, integrating business teams, eliminating inferior product segments through productivity analysis, and prioritized SAA Roles, Platinum Privilege Realignment and Priority Assignment Tasks

✔Administrator for Central Division SharePoint sites; maintaining access and security to sensitive material
Plano, Texas
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AVP Program Management Operation, Home Loans Fulfillment
Bank of America
https://www.linkedin.com/company/bank-of-america
Hired to establish procedures, track analyst intake, and find resolution for a newly formed team that worked with loan modifications between clients and vendors. Managed 4 business analysts as part of the solutions team to re-mediate modification requests.

✔Lead Business Analyst for Notice of Default Remediation and Mortgage Insurance Outreach Initiatives in partnerships with business leads, legal, outside vendors and technology teams  

✔ Directed and optimized complex business process that contributed to >3,100 modified mortgage loans annually and an added >$8M in mortgage insurance premiums. 

✔ Established customer relationship manager (CRM) procedures for front-line analysts using SalesForce and call center dialogs. 

✔ Created efficient work streams, project work flow diagrams, and performance dashboards to streamline the review process and manage project capacity for multiple complex projects
Plano, Texas
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AVP Operations Consultant, Mortgage Insurance Program Management
Shelter Mortgage
https://www.linkedin.com/company/shelter-mortgage
Maintained mortgage career despite dramatic shift in the industry. Hired to perform initial audits of consumer originations by utilizing systems and project management background to ensure data integrity and product compliance. 

✔ Performed successful business development within the local mortgage and real estate industry by developing procedures, processes, and complex systems that increased branch productivity and revenue. 

✔ Reduced turnaround time by 28%+ from loan origination to closing by establishing metrics and maintaining high levels of customer service and customer satisfaction. 

✔ Coached associates and external business peers through product and informational seminars.
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RETAIL AND OPERATIONS CONSULTANT
Universal American Mortgage Company
Reported to the division manager and focused on increasing production and market share among 11 home loan associates.  

✔ Established standardized process procedures within the loan origination system that decreased loan processing issues and maximized workflow and loan review. 

✔ Increased overall production capture rate from 56% to 97% while also growing team origination to 1,900+ loans annually by creating stronger engagement with Lennar Homes as well as increased customer responsiveness. 

✔ Championed loan production ad-hoc reporting and accurate forecasting to keep all parties engaged while mitigating risk between home builders and mortgage division.
Dallas
Division Production Manager
Architectural Design
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The University of Texas at San Antonio
https://www.linkedin.com/school/the-university-of-texas-at-san-antonio/
Architecture
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The University of Texas at Arlington
https://www.linkedin.com/school/university-of-texas-at-arlington/
Project Management Institute
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Dale Carnegie Leadership Course
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PMP Certification - in Process
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Six Sigma Prep
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Economic Empowerment
Habitat for Humanity International
https://www.linkedin.com/company/habitat-for-humanity-international
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Volunteer
Poverty Alleviation
Meals on Wheels Dallas County
Volunteer
Human Rights
Human Rights Campaign
https://www.linkedin.com/company/human-rights-campaign
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Community Volunteer
Salesforce
Salesforce Certified Administrator (SCA)
LinkedIn
www.linkedin.com
Requirements Elicitation for Business Analysts: Interviews
http://www.linkedin.com/learning/requirements-elicitation-for-business-analysts-interviews
Dale Carnegie Training
Dale Carnegie Leadership Certification
Lean Six Sigma Experts Corporation
Lean Six Sigma Green Belt Certification
https://www.linkedin.com/in/dibya-rajbhandari-70669b1b0
Irving, TX
Dibya Rajbhandari
Quality Assurance Engineer
https://www.linkedin.com/in/krisrosson
Lompoc, CA
Kris Rosson
Sr. Security Engineer
https://www.linkedin.com/in/morgan-keeffe-174bb85
Portland, OR
Morgan Keeffe
User Experience Researcher at HP
https://fr.linkedin.com/in/krystinasalinasrodriguez
France
Krystina SALINAS RODRIGUEZ
Ingénieur commercial
https://in.linkedin.com/in/samir-lama-a6007112
Bengaluru
Samir Lama
Hiring in the largest metropolis of the Pacific Northwest for one of the Big Four e-commerce and cloud computing giant.
https://in.linkedin.com/in/anoopshivanarayanranjan
Delhi, India
Anoop Ranjan
Microsoft Azure Certified(70-532) Software Engineer II
https://www.linkedin.com/in/nyachristopherwilson
San Diego, CA
Christopher Wilson
Sharepoint Specialist at Naval Special Warfare
https://www.linkedin.com/in/darra-eckhardt-5b3906a6
San Antonio, TX
Darra Eckhardt
My innate leadership and rapport building skills inspire others and contribute to enhanced success for all.
https://www.linkedin.com/in/darren-craun-046bb422
Oceanside, CA
Darren Craun
Systems Analyst at CompuCom
https://www.linkedin.com/in/steve-strull-371b9313
San Diego, CA
Steve Strull
Experienced Technical Writer & Editor
https://www.linkedin.com/in/shrutichapadia
San Diego, CA
Shruti Chapadia
System Data Analyst at Qualcomm
https://www.linkedin.com/in/ujjawal-bhatnagar
Atlanta, GA
Ujjawal Bhatnagar - Post Grad, PAHM®, SAFe® POPM®
Business Analyst | Implementation | Interoperability - FHIR Products
https://www.linkedin.com/in/terrance-carson-mba-98392613
Acworth, GA
Terrance Carson, MBA
MBA | Project Manager | Business Analyst
https://www.linkedin.com/in/anandgb78
Greater Tampa Bay Area
Anand Basawapatna, MBA,PMP
Technologist
https://www.linkedin.com/in/jgriffith080502
Somerset, NJ
John Griffith
Business Analyst - Available immediately for my next puzzle to solve.
https://www.linkedin.com/in/ryanlaneuci
San Francisco Bay Area
Ryan Lane
Metaverse Nonsense ✨
https://www.linkedin.com/in/denisedonnelly
Columbus, MI
Denise Donnelly
HR Business Analyst at Kelly Services
https://www.linkedin.com/in/peterlutz
Atlanta Metropolitan Area
Peter Lutz, CSPO
Specialist Senior - Application Modernization and Innovation at Deloitte Consulting
https://www.linkedin.com/in/bsdvs23
Tampa, FL
William (Will) Davis
Manager, Business Analyst at PricewaterhouseCoopers Advisory, Capital Projects & Infrastructure
Christian Johnson
      
          



            
              
        
              
  

    
        Alex is one of the most detailed, ethical, considerate people I have ever worked with.  His consideration of others is sytemic through everything he does and he would be an asset to any organization Jennifer Eller
      
          



            
              
        
              
  

    
        Alex is a detail-oriented manager with excellent follow up skills.  He is a pleasure to work with on a daily basis.
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The game for a better understanding.Mit diesem ersten Spielentwurf und ersten Testspielen für ein besseres Verstehen im Unternehmen, wurden bereits…
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ModernAnalyst.com - Business Analyst Community
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Bank of America (legacy) Alumni Group
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MORTGAGEMASTERS 360°
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Bank professionals
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The Economist Newspaper readers
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Retail Banking Network
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Credit Union Network
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