Aamir Prasalla
Fraud Operation Specialists 4 at Citi
Fraud Operation Specialists at Citi
Hi, my name is Aamir Prasalla and I am a dedicated worker with over six years of customer service and retail experience. I have outstanding interpersonal, negotiation, and mediation skills. High-energy, confident professional with an infectious enthusiasm for technology. A dedicated and enthusiastic worker whose able to motivate teams to perform at their best in providing excellent service and developing ongoing, profitable client relationships.
Citi
https://www.linkedin.com/company/citi
• Identified credit card behaviors that pose future risk to the client and Citi
• Developed a trusting relationship with the client, while taking action to reduce fraud exposure in its earliest stages
• Investigated unbilled and posted transactions to resolve identity and transaction fraud
• Selected by management and training department to assist newly hired employees as a subject matter expert, based on my consistent and exceptional performance
• Ranked top 10 in the team for consecutive months & top 3 performer in saving over 300K-700K in fraud security closures
• Challenged myself to go one better for clients and raise the bar for excellence in customer service
San Antonio, Texas
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Fraud Operation Specialists 4
Charter Communications
https://www.linkedin.com/company/charter-communications
• Updated up to 30 orders regarding (TV, Internet, Phone) on a daily basis
• Built different types of order entries for an assigned account base into the ICOMS/CSG billing system
• Solved up to six to seven complicated orders for channel partners via inbound calls from different US regions
• Performed cost (rate plans) analysis, identified usage trends and facilitated all appropriate changes as needed
• Slashed cost 25% by negotiating service plans and fees, while ensuring the continuation and enhancement of services
• Managed service request that include product installation, upgrade, disconnects and move orders
San Antonio, Texas
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Sales Support Coordinator
Sohil Enterprises Inc
• Managed a convenience mart selling food, beverage, and petroleum / gasoline products
• Administered vendor relations, space negotiations, promotions, and special pricing strategies with up to 10 vendors including, soft drink, adult beverage, Frito Lay, Oak Farms, etc
• Co-team member responsible for hiring and terminating actions. Trained, mentored, scheduled, and motivated sales and merchandising teams
• Handled petroleum sales for a 4-pump station
• Participated in STMA, a 400-store sales organization offering specials available to all members
• Managed inventory control at the End of the Month
• Initiate introduction of new product lines, and manage supply/product tracking and ordering
• Successfully cross-trained in every aspect of the retail C-store business
• Maintained costs within a strict buying budget to ensure all profit margin goals are met each month
• Managed fraud and loss prevention strategies in an area catering to a primarily low-income clientele
• Effectively managed customer conflict on a daily basis
• Resolve gasoline pump issues (non-paying customers) and manage a TV / camera monitoring system to reduce theft
San Antonio, Texas Area
Assistant Manager
Wells Fargo
https://www.linkedin.com/company/wellsfargo
• Conduct safe deposits, merchant/vault, ATM processing, bonds and coupons, foreign currency and night drops
• Process 25+ transactions per hour with extreme attention to detail
• Respond to customer account inquiries totaling 130+ weekly accounts
• Identify and pursue selling and cross-selling opportunities with Bank customers and prospective customers
• Sell and redeem U.S. Saving Bonds applications to the Federal Reserve as needed
• Reconcile traveler’s checks sold weekly and submit the totals to the company
San Antonio, Texas
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Bank Teller
Bachelor of Business Administration (B.B.A.)
Business Administration and Management, General
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The University of Texas at San Antonio
https://www.linkedin.com/school/the-university-of-texas-at-san-antonio/
Minor
International Management
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The University of Texas at San Antonio
https://www.linkedin.com/school/the-university-of-texas-at-san-antonio/
https://www.linkedin.com/in/karibearden
Metro Jacksonville
Kari Bearden
Fraud Specialist 4
https://www.linkedin.com/in/patricia-rivera-87b7461a1
San Antonio, Texas Metropolitan Area
Patricia Rivera
Director Of Insurance at Omni Vision
https://www.linkedin.com/in/steven-brantley-79327715a
Metro Jacksonville
Steven Brantley
Student at Paxon School For Advanced Studies
https://www.linkedin.com/in/paige-claydon-b73390b9
Metro Jacksonville
Paige Claydon
Attended Paxon sas
https://www.linkedin.com/in/rochelle-cobb-7b5362198
Metro Jacksonville
Rochelle Cobb
Cashier at Shells Dailys
https://www.linkedin.com/in/ta-merick-ellis-a95544138
Metro Jacksonville
Ta'Merick Ellis
Package Handler at UPS
https://www.linkedin.com/in/eddy-arapovic-758501146
Jacksonville, FL
Eddy Arapovic
Chemist; Concentration in Biochemistry, minor in Political Science
https://www.linkedin.com/in/david-francis-1b160631
Jacksonville, FL
David Francis
Senior Information Security Engineer at Wells Fargo
https://www.linkedin.com/in/rick-snow-a78a39129
Metro Jacksonville
Rick Snow
Student at Paxon School for Advanced Studies
https://www.linkedin.com/in/steve-fritts-1b755383
United States
Steve Fritts
NAVSUP FLC Yokosuka Regional Inventory Accuracy Officer
https://es.linkedin.com/in/michael-hall-3973a864
Spain
Michael Hall
Veteran Service Representative at U.S. Department of Veterans Affairs
https://www.linkedin.com/in/elizabeth-brown-2b7870166
Jacksonville, FL
Elizabeth Brown
Student at Paxon School for Advanced Studies
https://www.linkedin.com/in/john-maynard-46070453
Jacksonville, FL
John Maynard
Teacher at Paxon School for Advanced Studies
https://www.linkedin.com/in/chris-hohman-03190340
Middleburg, FL
Chris Hohman
System Architect at ASRC Federal
https://www.linkedin.com/in/mervin-sam-4634a733
Keller, TX
Mervin Sam
Industrial Specialist Supervisor, DCMA Bell Textron
https://www.linkedin.com/in/ivy-puente-rn-bsn-msn-7a402ab4
San Antonio, TX
Ivy Puente, RN, BSN, MSN
Marketing Director at The Bridge Brokerage
https://www.linkedin.com/in/michael-banks-b41b01ba
Metro Jacksonville
Michael Banks
Chief Petty Officer, U.S Navy
https://www.linkedin.com/in/brittany-thomas-2297621a1
Gainesville Metropolitan Area
Brittany Thomas
Museum Studies MA Candidate at the University of Florida
https://www.linkedin.com/in/maritess-neely-mba-cfe-34864953
Charlotte Metro
Maritess Neely, MBA, CFE
Financial Crimes Spec4/ F&COS 4 at Wells Fargo
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Congratulations to the new IPN regional leads on their appointments! Reach out to them at connect@ipnonline.net.
https://www.linkedin.com/in/aamir-prasalla-55185358
United States
Aamir Prasalla
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UTSA College of Business Alumni
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Ismaili Professionals Network (IPN)
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