Anthony Aikman, MBA
Product Director - Customer Service Technology at CONA Services
Product Director - Salesforce Customer Service at CONA Services
Data Driven Technology Leader, CRM and MarTech professional, MBA, and combat veteran that thrives at the intersection of technology, strategy, and operations. Enterprise level experience across the defense, casino gaming, mortgage lending, and consumer goods industries and internationally. 

Built and led high performing technology delivery teams operating within the Agile framework. Able to effectively communicate with stakeholders from end user to C level to identify and prioritize opportunities. 

Led enterprise full life cycle implementations for: Service Cloud, Financial Service Cloud, Field Service, Einstein, Pardot, and Marketing Cloud. 

Additional Technologies:  Five9, RingCentral, Mulesoft, JIRA, Octane, Tableau, GearSet, Copado
CONA Services
https://www.linkedin.com/company/conaservices
Manage team of product owners responsible for the multi-tenant Salesforce org serving Coca Cola's North American Bottlers. > 2,500 users working in Contact Center and Field Service.
https://media-exp1.licdn.com/dms/image/C560BAQFrj0Xm461UFQ/company-logo_100_100/0/1626894459212?e=1655942400&v=beta&t=TzU2mF3UhWvbWea_nF5cN0mXEgJQfnYu6x3EknL1sNE
Product Director - Customer Service Technology
NewRez LLC
https://www.linkedin.com/company/newrez-llc
Responsible for the FSC, Marketing Cloud, Five9 CTI, and Total Expert platforms. Oversaw implementation of Financial Service Cloud (from Service Cloud). Grew and managed team of BAs, Admins, and Developers. Developed the CRM roadmap and delivered high impact enhancements to our business users.
1100 Virginia Dr, Fort Washington PA 19034, United States
https://media-exp1.licdn.com/dms/image/C4D0BAQGH5lrub0gQuA/company-logo_100_100/0/1621960307392?e=1655942400&v=beta&t=f46VjzTHmW-YWAjvM3Tm79X_w7hK_G-fC6tQkUuA0y8
Senior Manager - CRM Technology
Penn National Gaming
https://www.linkedin.com/company/pennnationalgaming
IT product owner of Salesforce ecosystem. Led full lifecycle implementations of Service Cloud, Marketing Cloud, and Pardot for >6,000 users across >40 geographically distributed casino & hotel properties.
Led business engagement and product roadmap. Experience with all aspects of digital & direct mail marketing, customer segmentation, offer delivery, and redemption.
Wyomissing, PA
https://media-exp1.licdn.com/dms/image/C4D0BAQF1OQcO8fLtCA/company-logo_100_100/0/1599244390153?e=1655942400&v=beta&t=zRAxDNrlfHTpKIN4oXUxjPnuv54N3m0sXP06DcVC3RI
IT Product Owner & Business Analyst
Global Aerospace Logistics LLC (GAL)
https://www.linkedin.com/company/galuae
Performed requirements analysis, advised, and instructed on the employment and acquisition of simulation systems in support of air/land integration.
Staff member of the first U.S. accredited JTAC School outside of NATO member states.
Contributed to the establishment and development of a key strategic capability for the UAE.
United Arab Emirates
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Consultant - UAE Air Force
Fidelity Technologies Corporation
https://www.linkedin.com/company/fidelity-technologies
Sole employee in the UAE. Responsible for business development, contract management, and product management. Deployed four simulation systems to the UAE Armed Forces.
United Arab Emirates and Reading, PA
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Product Line Manager
US Army
https://www.linkedin.com/company/us-army
Managed high performing teams in high pressure environments.
Worldwide
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Operations Manager
Master of Business Administration (M.B.A.)
AACSB accredited business education with a strong focus on ethics.
International Business
https://media-exp1.licdn.com/dms/image/C4E0BAQEkkG9O59R6nQ/company-logo_100_100/0/1519856379434?e=1655942400&v=beta&t=LFG3Ee_aQguo7OFstc5DEcYldzBma9PWfNsR24QrFPk
University of Scranton
https://www.linkedin.com/school/university-of-scranton/
Strategic Thinking and Leadership for Growth
Executive education course on strategic thinking at all organizational levels, market position, M&A, and leadership. Course was delivered in Dubai by Profs. Harbir Singh and Michael Useem.
https://media-exp1.licdn.com/dms/image/C4D0BAQFBV1fquWykgQ/company-logo_100_100/0/1625235735017?e=1655942400&v=beta&t=mKvt7lfnvy33JYvM6j7fTvKsojAEgpLxv7I6ZixkmuQ
University of Pennsylvania - The Wharton School
https://www.linkedin.com/school/the-wharton-school/
Bachelor’s Degree
Coursework included: Operations Management, Management Information Systems, Managerial Accounting, Economics, Financial Analysis, Acquisition Test and Evaluation, Defense Acquisition Management, and Decision Analysis
Management
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American Military University
https://www.linkedin.com/school/american-military-university/
Social Services
The Warrior Connection, Inc.
https://www.linkedin.com/company/the-warrior-connection-inc.
https://media-exp1.licdn.com/dms/image/C4E0BAQGI__MaiIf7Xg/company-logo_100_100/0/1586559822556?e=1655942400&v=beta&t=Z2SiN4LIM7r0x_D7jqmKjZWUTw4P7TV6xX0wcBcJoj0
Member Of The Board Of Advisors
https://www.linkedin.com/in/sarahdawnjones
Atlanta Metropolitan Area
Sarah D. Jones
Business Administration |  Customer Service | Inside Sales | Accounts Payable & Receivable | Project Coordinator
https://www.linkedin.com/in/kcsanders
Greater Orlando
KC Sanders
Creating magic is what I do.
https://www.linkedin.com/in/jyoshna-muddasani-24a4301a7
Sewickley, PA
Jyoshna Muddasani
Quality Assurance Analyst at ServiceLink
https://www.linkedin.com/in/kylensmith
Wilmington, DE
Kyle N. Smith
Software Engineering Manager
https://www.linkedin.com/in/christine-taylor-3602b723
Malvern, PA
Christine Taylor
Staff Accountant
https://www.linkedin.com/in/barbara-suarez-2010b7161
Greater Boston
Barbara Suarez
Certified Public Accountant at BRUNO, PC
https://by.linkedin.com/in/dmitriy-davydenko-346008a1
Minsk, Belarus
Dmitriy Davydenko
Economist – Servolux, Group of Companies
https://es.linkedin.com/in/jose-luis-mora-moral
Seville
Jose Luis Mora
Técnico comercial
https://www.linkedin.com/in/dsilvercomm
New York City Metropolitan Area
Daniel Silver
Marketing Manager, Codes & Standards at ASME (The American Society of Mechanical Engineers)
https://www.linkedin.com/in/sabrinamcdow
Columbus, MS
Sabrina McDow
CEO at Children's Health Center of Columbus, Inc.
https://www.linkedin.com/in/jeffrey-mcmurray-98344061
Portland, OR
Jeffrey McMurray
Key Account Sales Manager at Virtual Supply
https://mx.linkedin.com/in/iamluismonster
Mexico City
Luis Castrejón
Gaming and Digital Media Executive at Big Monster MX
https://fi.linkedin.com/in/narmeenmarji
Tampere
Narmeen Marji
Architect, Urban Planner, AR Developer
https://de.linkedin.com/in/daniel-linke-phd-269091131
Bavaria, Germany
Daniel Linke, PhD
Senior Product Manager Sports at KINEXON
https://www.linkedin.com/in/tom-swanson-30b61813
Seattle, WA
Tom Swanson
B2B marketing strategy | Driving real business value
https://www.linkedin.com/in/dhanya-nair-06361736
San Diego County, CA
Dhanya Nair
Assistant Professor at Chapman University
https://www.linkedin.com/in/charlescota
Greater Hartford
Charles Cota
IT Manager | Innovative Problem Solving Strategist | Cross-Team Collaborator | Product, Program, and People Manager with 10 years of Healthcare Information Technology Experience.
https://www.linkedin.com/in/heath-palmer
Cincinnati, OH
Heath Palmer
Junior Engineer at Infinity Labs LLC.
https://uk.linkedin.com/in/thortonhorsman
Cranfield
Taliesin Horton-Horsman
Space Systems Engineer at Space Forge
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I absolutely love working in the US, I am forever grateful for this opportunity. But man, don't I wish I could just speak Italian on the job…
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The Seattle Mariners have partnered with Swire Coca-Cola, USA to make Coca-Cola the team’s new “Official Fan Refreshment.”As part of the new…
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Deloitte stands with Ukraine.  #deloitte
25th Infantry Division Veterans
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https://www.linkedin.com/groups/1504407
United Arab Emirates
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https://www.linkedin.com/groups/107842
Online Gambling & Gaming Professionals
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https://www.linkedin.com/groups/1874456
Product Management
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https://www.linkedin.com/groups/42629
America's First Team (1CD)
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https://www.linkedin.com/groups/135045
Special Operations Command - South (SOCSOUTH) Working Group
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https://www.linkedin.com/groups/3514301
US Military Veterans Network
https://media-exp1.licdn.com/dms/image/C4D07AQHfqwJjAlwo-w/group-logo_image-shrink_200x200/0/1631366496674?e=1647691200&v=beta&t=ECIhfhe_-lp2unGJirkuggt-PJnjr2-gKydFwAh8sMM
https://www.linkedin.com/groups/50953
National Security Tek
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https://www.linkedin.com/groups/2830497
Department of Defense
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https://www.linkedin.com/groups/100364
Business Analyst Professional - BA, Analysis, Data Analyst, Data Scientist
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Business Analyst Times
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https://www.linkedin.com/groups/2824059
Members of the Veterans of Foreign Wars (VFW)
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https://www.linkedin.com/groups/74896
Salesforce Challenges Discussion
https://static-exp1.licdn.com/sc/h/4h1ldzvvebtszyx75ve7dst1v
https://www.linkedin.com/groups/12562412
Casino and Gaming Executive Network
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https://www.linkedin.com/groups/1895112