Alexander Leonidov
CIS - Territory Customer Support Manager at John Deere
Territory Customer Support Manager at John Deere
I am professional contributor & team leader in area of agricultural high spec equipment. Well informed about equipment’s full life cycle – starting from a foundry and factory processes, through sales/marketing channels & activities, after-sales business development & customer support until the final step – salvage of used equipment. Have a good understanding of a difference between the markets – CIS/Europe/USA.

Experienced in (Supply Chain): commodity strategy development, supplier audits & on-boarding processes, supplier exit processes, supplier relationship ownership, negotiation, contracts management, developing a business case & project management.

Experienced in (CPS): customer & product support, training & marketing support, dealer development, and warranty administration.

Experienced in (corporate): Deere culture integration, working in a matrix organization, participating in a cross-cultural team, participating in a cross-functional projects & committees, working directly with customers, working with big organizations, working abroad (4 month), mentoring.

Interests: equipment & automotive industry (sales & marketing, after-sales, business development, innovative services).

Hobby: photography.

Don't hesitate to call me in case of questions.
John Deere
https://ru.linkedin.com/company/john-deere
Covering Kazakhstan, Uzbekistan, Kyrgyzstan and Tajikistan
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CIS - Territory Customer Support Manager
John Deere
https://ru.linkedin.com/company/john-deere
Central & north-western regions of Russia. 3 dealership organizations with 15 locations.
Moscow, Russian Federation
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Territory Customer Support Manager
John Deere
https://ru.linkedin.com/company/john-deere
 Develop/grow potential supplier’s base (parts/components production). Mainly two
commodities – Castings & Simple Metal Fabrication;

 New suppliers’ onboarding process:
o Establishing Quality & Special Process Audits Plan & guiding suppliers through it;
o To involve Quality/Product/Commodity specialists both foreigners & Russians for
supplier onboarding process;
o Working with Audits Gaps Closure Process – pushing/motivating suppliers to meet
deadlines;
o Obtaining an access for suppliers’ employees to John Deere Supplier Network &
resources and providing trainings;
o Translation (EN->RU) of John Deere Material & Quality Standards for non-English
speaking suppliers;
o Guiding supplier though first parts development process;

 Parts Localization Project Management
o Participating in Localization Workshops – developing a list of parts to be localized;
o Project parts list quoting/supplier selection;
o Supplier Quality & Special Process Audits performing if not passed;
o Supplier guiding from drawings/standards understanding till first production parts;
o Developing/tracking parts test plan and results communication & investigation;
o Contract creation & management;

 Supplier Relationship Owner for key suppliers of my commodities;
o Develop, build and maintain an ongoing relationship with assigned suppliers to
monitor and improve their performance;
o Measure the performance of the supplier and defines corrective actions;
o Obtain assistance from other functional representatives such as quality, product
engineering, etc. as appropriate.
Moscow Region, Russian Federation
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Supply Chain Integration Lead
John Deere
https://ru.linkedin.com/company/john-deere
 Area of responsibility: Saratov Region, Volgograd Region, Astrakhan’ Region, Kalmykia Republic,
Stavropol Region and Republics of Northern Caucasia (2 Dealer organizations, 5 outlets).

 Customer & Product Support process;
o My AOR’s technical problems investigation, reporting to Product Platforms and
back to dealers, driving the solutions development/implementation. Helping
factories in parts return requests;
o Product Line contact for Application Equipment (sprayers & spreaders):
- Russian technical problems tracking and root cause analysis. Collecting
info from Dealers Technical Assistance Center and dealers. Data analysis
and reporting to Platform;
- Worldwide Top Situation List ranking basing at our Branch experience;
- Development and publishing Brochure for «Warranty or NOT» questions;

 Warranty administration process;
o My AOR’s warranty volume tracking and analysis;
o Performing Dealer’s warranty audits;
o Handling with Special Allowances (out of warranty coverage);

 Dealer Development process;
o Performing of Basic Dealer Standards scoring;
o Tracking of Dealer’s strong and weak sides. Developing improvement action plans;
o Dealer Action Plan tracking and timely reminders;
o Dealers’ Business Reviews preparation/participation;
o Mentoring and guiding for Service Managers and Aftermarket Managers;

 Training and Marketing support;
o JD systems and software training and support (DTAC, CSI, Service Advisor, PMPro);
o Customer Clinics preparation and participation;
o Customer visits (alone or with marketing/products support/engineering teams);
o Combine optimization visits;
o Field Days participation;
Volgograd Region, Russian Federation
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Territory Customer Support Manager
John Deere
https://ru.linkedin.com/company/john-deere
 April-May 2013
-Management trainee program in USA: Moline, Waterloo, Des Moines, Garden City,
Amarillo.
o Work with Product Support and Engineering teams of Combine, Tractors, Sprayers
factories as well as Territory Customer Support Managers and dealers;
o Communication with managers of various departments at Headquarters, Factories
& Dealerships with an aim to understand how does product delivery and after
sales support chain works in USA;

 January-February 2013
-Management trainee program in Germany: Zweibruecken, Kaiserslautern, Manheim.
o Work with Product Support and Engineering teams of Combine & Tractors
factories as well as Intelligent Solutions Group;
o Communication with managers of various departments with an aim to understand
how does the following processes work: product planning and market
development, production and after sales support;

 November 2011 - January 2013
-Branch structure and functions introduction
o Introduction with Branch departments & their workflow;
o Work with Dealer Technical Assistance Center (DTAC cases, analysis & statistics);
o Small tactical projects of low to medium complexity;
Moscow, Russian Federation
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Territory Customer Support Trainee
Specialist
«Operation and service of transport and technological machines and the equipment
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Moscow State Automobile and Road Technical Institute (State Technical University) (MADI)
https://ru.linkedin.com/school/%D0%BC%D0%BE%D1%81%D0%BA%D0%BE%D0%B2%D1%81%D0%BA%D0%B8%D0%B9-%D0%B0%D0%B2%D1%82%D0%BE%D0%BC%D0%BE%D0%B1%D0%B8%D0%BB%D1%8C%D0%BD%D0%BE-%D0%B4%D0%BE%D1%80%D0%BE%D0%B6%D0%BD%D1%8B%D0%B9-%D0%B8%D0%BD%D1%81%D1%82%D0%B8%D1%82%D1%83%D1%82-%D0%B3%D0%BE%D1%81%D1%83%D0%B4%D0%B0%D1%80%D1%81%D1%82%D0%B2%D0%B5%D0%BD%D0%BD%D1%8B%D0%B9-%D1%82%D0%B5%D1%85%D0%BD%D0%B8%D1%87%D0%B5%D1%81%D0%BA%D0%B8%D0%B9-%D1%83%D0%BD%D0%B8%D0%B2%D0%B5%D1%80%D1%81%D0%B8%D1%82%D0%B5%D1%82-%D0%BC%D0%B0%D0%B4%D0%B8-/
Translator in the sphere of professional communications
English Language
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Moscow State Automobile and Road Technical Institute (State Technical University) (MADI)
https://ru.linkedin.com/school/%D0%BC%D0%BE%D1%81%D0%BA%D0%BE%D0%B2%D1%81%D0%BA%D0%B8%D0%B9-%D0%B0%D0%B2%D1%82%D0%BE%D0%BC%D0%BE%D0%B1%D0%B8%D0%BB%D1%8C%D0%BD%D0%BE-%D0%B4%D0%BE%D1%80%D0%BE%D0%B6%D0%BD%D1%8B%D0%B9-%D0%B8%D0%BD%D1%81%D1%82%D0%B8%D1%82%D1%83%D1%82-%D0%B3%D0%BE%D1%81%D1%83%D0%B4%D0%B0%D1%80%D1%81%D1%82%D0%B2%D0%B5%D0%BD%D0%BD%D1%8B%D0%B9-%D1%82%D0%B5%D1%85%D0%BD%D0%B8%D1%87%D0%B5%D1%81%D0%BA%D0%B8%D0%B9-%D1%83%D0%BD%D0%B8%D0%B2%D0%B5%D1%80%D1%81%D0%B8%D1%82%D0%B5%D1%82-%D0%BC%D0%B0%D0%B4%D0%B8-/
https://ru.linkedin.com/in/alexander-leonidov-4b753b15
Москва
Alexander Leonidov
Head of business
https://www.linkedin.com/in/alexander-leonidov-8a221b1b9
Агломерация Нью-Йорка
Alexander Leonidov
Principal Engineer at Qualcomm
https://www.linkedin.com/in/alexander-leonidov-99767064
Пиджен Фордж, TN
Alexander Leonidov
Manager at Bubba Gumps Shrimp Co
https://de.linkedin.com/in/alexander-leonidov-4a0315a0
Агломерация Франкфурт – Рейн-Майн
Alexander Leonidov
Servicetechniker bei MAGTV. EU
Agribusiness in Russia / CIS
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https://www.linkedin.com/groups/2506309
Russia Automotive
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https://www.linkedin.com/groups/2813865