Andrew Halsey
Supervisor of  Field Systems Support at Fresenius Medical Care North America
Field Systems Service Technician
Information Technology professional seeking a position that will allow me to utilize my problem solving, networking, and technological skills. Dedicated IT professional with a history of technical support and continued learning.

Operating System and Software Experience:

Microsoft Windows Server 2012, Microsoft Windows Server 2008 R2, Windows Server 2003, SQL Server 2012, SQL Server 2008,Exchange Server 2010, VB Studio, McKesson Care Manager suite,  Verisk 2012/2013, Windows 7, Vista, XP, 2003 Server, 2000, NT, ME, 98, 95, 3.x, MS-DOS, Microsoft Office, Invidasys, VMWare ESX, VMWare View,VMware Vsphere, Commvault Commcell, Quick books, Peachtree, and Key Strokes. 

Hardware experience with:

Motherboards ,   processors, memory modules, power supplies, video cards, sound cards hard drives, floppy drives, optical drives, backup drives, printers, print servers, and various usb/serial/parallel based devices.

Networking Experience:

Setting up and troubleshooting TCP/IP networks, Reconfiguring subnets, configuring network interface connections, configuring network printers, mapping network drives and troubleshooting connectivity.
Fresenius Medical Care North America
https://www.linkedin.com/company/fresenius-medical-care
•	Continually developing tools / scripts to help streamline daily tasks
•	Sharing tools developed and fixes for issues that occur in the field
•	Working closely with networking and server management team on server software, server hardware, and networking issues when needed.
•	Built rapport with management and VIP users to set a high level of service with little to no downtime
•	Completing a consistently high level of help tickets in Remedy while maintaining quality work and great customer experience and satisfaction level.
•	Routing tickets to proper channels and departments to avoid users having delay in resolution of issues and to provide an excellent service.
•	Managing and working on technical issues in a corporate environment to provide seamless support for employees
•	Providing support in person, remotely, and via phone
•	Onsite clinic support for network and computer related issues
•	Desktop, network, software, and data support for users
•	Providing data recovery of encrypted data when systems stop functioning 
•	High level of involvement in Rounding Laptop project that includes preparing new and replacement laptops as well as wiping and sending end of lease units back to Dell
https://media-exp1.licdn.com/dms/image/C4D0BAQHr1rdA9fxlYQ/company-logo_100_100/0/1646148456307?e=1655942400&v=beta&t=GHv6rO-Ono324i7w6NT5ixtAUSqC4iQdIo3-ELnjhnc
Supervisor of  Field Systems Support
Family Health Network
https://www.linkedin.com/company/family-health-network
•	Developed tools / scripts to help streamline daily tasks.
•	Worked with automating many of the complex daily, weekly, and monthly tasks in order to increase efficiency and free up senior staff.
•	Worked with Windows server 2012,2008 R2, and server 2003. Managed and maintained active directory, Group Policy, Security, and application Whitelist.
•	Worked on and maintained Exchange 2010 database and user accounts.
•	Managed Simpana Commvault 10 backup system.
•	Completed QNXT Essential training and worked on configuration of our hosted instance.
•	Handled higher tier issues and worked closely with executive staff to avoid downtime.
•	Worked with VMWare ESX , Sphere, and View.
•	Worked with configuration and rollout of Invidasys system / products.
•	Completed 10774 Querying Microsoft SQL Server 2012 course.
Greater Chicago Area
https://media-exp1.licdn.com/dms/image/C560BAQEeiNFNx5lIpA/company-logo_100_100/0/1519899688242?e=1655942400&v=beta&t=tjZn1XmP1V3VvyZGNKAm7BQTGHs1IOhSI7eED4AJpxE
Configuration Specialist / System Administrator
Sony
https://www.linkedin.com/company/sony
•	Became district trainer within two weeks of leaving training in San Diego.
•	Trained / Coached, Performance managed, onboard new hires – including techs from outside of district, provided feedback on ways to improve the hiring and training process.
•	Increased accuracy and productivity of use of ticketing system and documentation in our district from below 60 percent to over 90 percent.
•	Diagnostic and Repair, Data Migrations, Operating System Services, Virus and Spyware removal, Upgrades (Software/Hardware), Data Backup, Data Recovery, Networking, Wireless networking (Encrypted), and Customer Service.
•	Improved in-store revenue while continually training and improving Backstage SOP.
•	Worked with corporate team to develop new store opening procedure / SOP.
https://media-exp1.licdn.com/dms/image/C560BAQFeD2stV0OSRQ/company-logo_100_100/0/1573437846744?e=1655942400&v=beta&t=98JC4c9elSvEpmGPDERQVXwWur1CC1Iv6vZ4Te0R3xY
District Trainer/ Tech II
Geek Squad
https://www.linkedin.com/company/geek-squad
•	Trained, Coached, Performance managed, Scheduled, Resolved customer issues, Customer service, Repaired Computers, and Service sales.
•	Onsite Diagnostic and Repair, PC to Mac/ Mac to PC migrations, Operating System Services, Virus and Spyware removal, Upgrades (Software/Hardware), Data Transfer, Data Backup, Data Recovery, Networking, Wireless networking (Encrypted), Customer Training, Billing / Payment processing, and Customer Service.
•	Improved in-store revenue while continually training and improving technician skill sets.
•	First in the company for Black Friday services sales. Over $20,000 in services sold in one day.
https://media-exp1.licdn.com/dms/image/C510BAQH6J9gKnXGOdQ/company-logo_100_100/0/1519857063450?e=1655942400&v=beta&t=TZPUY8aPGgrmzzFSMt25hCVDpA0eJ4FvU-dgZMow3u8
DCI / Double agent - Supervisor/Field tech
Star Tech Inc
•	Computer Maintenance (Upkeep, Upgrades, Data Backups).
•	Designed Website and kept updated.
•	Contacted potential customers and setup one on one meetings to offer our services and products.
•	Maintained relationships with existing client base with regular communication and visits.
Office Administrator
Fireplace Patio Pool & Spa
•	Network Administrator, Computer maintenance, Inventory Management ( Keystrokes), and Webpage Development.
•	Customer service, Consultative Sales, Created Estimates, Processed Payments.
•	Installation, Repairs, onsite consultation, and chimney sweeping (certified chimney sweep technician)
Office Admin / Sales Consultant/ Field Tech
Ranger Lock & Safe
•	Onsite Service Calls:  Picked locks, Repaired / Re-keyed lock cylinders, Installation (Standard and Electronic Lock systems.)
•	Network Administration, Computer Maintenance, Data Backups.
Field Technician
Office Depot
https://www.linkedin.com/company/office-depot
•	Managed Technology Department: Trained employees,  came up with ideas to motivate associates and increase sales.
•	Increased sales continually each month by over 10 percent in 2003.
•	Created and retained a regular customer based through customer service.
https://media-exp1.licdn.com/dms/image/C4E0BAQHlHBwtEMQQ1g/company-logo_100_100/0/1591106118717?e=1655942400&v=beta&t=09mSZz-4gHA9keoba7-annr4Q1JhUH8_VWV_KZOrlMU
Consultative Sales Technology
High School Diploma
General studies
Morton West High School
EC-Council
Certified Ethical Hacker
TriZetto Corporation
QNXT 5.0 Product Foundations
CompTIA
Network+
Acclivus Corporation
R3
TechAmerica, powered by CompTIA
ITAA: Information Security Awareness
https://www.linkedin.com/in/douglas-hoff-1b8041b0
Greater Philadelphia
Douglas Hoff
IT Project Manager at Fresenius Medical Care
https://www.linkedin.com/in/adam-lisa-30929470
Wilmington, MA
Adam Lisa
Associate Enterprise Technical Support Specialist Internship at Fresenius Medical Care
https://www.linkedin.com/in/jeff-moore-pmp-1396587b
Thompsons Station, TN
Jeff Moore, PMP
Founder & Chief Experience Officer
https://www.linkedin.com/in/jason-smart-86080a101
Charleston, AR
Jason Smart
Senior System Engineer at Randstad Technologies US
https://www.linkedin.com/in/dale-dewitt-60998a221
Greater Ocala Area
Dale DeWitt
IT EUX Supervisor-Fresenius Medical Care◼ World Traveler ◼  Designer of Custom Metrics ◼ Serving Leader
https://www.linkedin.com/in/rashelle-arroyo-966b8068
Frisco, TX
Rashelle Arroyo
Director of Intake and Verification's at Us Renal Care
https://www.linkedin.com/in/kenmayo
Burlington, MA
Ken Mayo
Mobile Device Administration and Support
https://www.linkedin.com/in/brianfishman
Greater Chicago Area
Brian S. Fishman
National Mortgage Banking at CIBC US
https://www.linkedin.com/in/keastin
Denver, CO
Keith Eastin
Information Technology Network Administrator at Kodiak Building Partners
https://www.linkedin.com/in/braunk
Denver, CO
Kevin Braun
Service Desk Manager at Kodiak Building Partners
https://www.linkedin.com/in/laura-perez-12b928103
West Chicago, IL
Laura Perez
Business analyst II at Fresenius Medical Care North America
https://www.linkedin.com/in/jasar-zvizdic-b10934105
Skokie, IL
Jasar Zvizdic
Senior Financial Analyst - Corporate FP&A at Fresenius Medical Care North America
https://www.linkedin.com/in/sean-gormley
United States
Sean Gormley
Senior Financial Analyst at Molex
https://www.linkedin.com/in/yury-sukhotin-8473b610b
Deerfield, IL
Yury Sukhotin
IT Field Support Sysems Administrator
https://www.linkedin.com/in/ryandelaney
Greater Tampa Bay Area
Ryan D.
Supervisor, IT Field Services at Moffitt Cancer Center
https://www.linkedin.com/in/aja-fears-a0856124
Metro Jacksonville
Aja Fears
CCNA, CCENT, MCITP, MCSA, MCP, MCTS, LPIC-1, CLNP, Linux+, Security+, Network+, CNST Systems Administrator @ Solera Inc.
https://www.linkedin.com/in/ernie-crawford-72291b4a
Spokane, WA
Ernie Crawford
Information Security Analyst at Numerica Credit Union
https://www.linkedin.com/in/joseph-vasquez-83245a7b
New York City Metropolitan Area
Joseph Vasquez
Vice President of Information Systems at Lott Assisted Living Residence
https://www.linkedin.com/in/scott-jiles
Arlington, TX
Scott Jiles
Director of Digital Service at Fielder Church
https://www.linkedin.com/in/itkevinbrown
Lebanon, OH
Kevin Brown
Experienced IT Systems Engineer at KORE Wireless
Turning your IoT ideas, in to viable solutions
Kevin Murphy
      
          



            
              
        
              
  

    
        Andrew is a receptive and resourceful talent.  He adapts to change well and is always willing to take on a challenge.  Andrew is well versed in the Microsoft environment and would be an asset to any IT staff.
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Are you a penetration testing rock star, ready to take your career to the next level? Do you bring your A-game to the office every single day? Do you…
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CYBER SUMMIT UPDATE: Panel 2 speakers are introducing themselves! PANEL 2: What Emerging Risks Are Likely To Become Major Threats Facing IoT and…
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The Cyber Security Summit team has touched down in Chicago! We look forward to seeing Chi Town's finest!👾See you tomorrow!
https://uk.linkedin.com/in/andrew-halsey-577877190
Greater Norwich Area, United Kingdom
Andrew Halsey
SQA Engineer at Group Lotus
https://www.linkedin.com/in/andrewjhalsey
Portland, Oregon Metropolitan Area
Andrew Halsey
Generation Operator at PacifiCorp
https://au.linkedin.com/in/andrew-halsey-523b7522
Greater Perth Area
Andrew Halsey
Leader, Facilitator, Mentor, Educator and much more
https://nz.linkedin.com/in/andrew-halsey-b04704a3
Auckland
Andrew Halsey
Project Lead at Countdown Supermarkets
https://uk.linkedin.com/in/andrew-halsey-31b30a135
Hatfield
Andrew Halsey