ahmed elabbas mohamed
Passenger Service Agent at National Aviation Services (NAS)
36ahmed esimt -cairo-egypt
searching entry level airline passenger service agent position ( national aviation service ) utilize exceptional customer service communication skill ..
National Aviation Services (NAS)
https://eg.linkedin.com/company/nasglobal
*check passengers in using a computer-based System Skyport-Altea , issuing boarding cards and baggage labels in accordance with the Jazeera airways requirements
*Look for seat availabilities on flights for passengers wanting to travel on the immediate basis.
*Make sure that late passengers get to their flights before the departure time or are booked on an alternative flight.
*Transported bags/parcels to aircraft, loaded aircraft, and re-routed miss concoction baggage.
*Assist passengers who may have missed connecting flights.
*Assist with communication between Ramp, OPS and flight crew as and when required.  
*Issue meal vouchers to passengers of cancelled or delayed flights. 
*ensure staff are trained and motivated to deliver a consistent-excellent standard service.  
*establish and maintain effective relationships with customer and airport company representatives to ensure a productive relationship is maintained whilst abiding to service level agreements.
Kuwait
https://media-exp1.licdn.com/dms/image/C4D0BAQFHdfvTRKXJZA/company-logo_100_100/0/1611661561381?e=1655942400&v=beta&t=9Irkw4PQ6eLT_xAUQbP6JUQux0Yorau_NSwlSP-5YG0
Passenger Service Agent
Egypt Jet Aviation
*Responsible for loading and unloading of passengers’ baggage's and cargo from aircrafts and relay them to connecting flights or conveyer belt.
*Responsible for replenishing aircraft water supply, performing lavatory service.  
*Operated heavy, motorized machinery/equipment to guide aircraft into and out of terminal area.   *Prepared maintained and updated appropriate paperwork for arrival-departure of flights. 
*Give access to VIP lounges (Departure-Arrival).  
*Monitored Transfer of Passengers, Baggage and Equipment.
Luxor Governorate, Egypt
Traffic Officer
Correct Travel - Turkish Airline
*Knowledgeable in using computer in order to sell, print, and reissue tickets on system Amadeus.      *Adeptly deal on booking with different airlines arrangements for clients by call centers.
*Ensured customers have proper documentation for travel and properly tagged luggage.  
*Responsible for guiding customers in trip routing, planning, and boarding.
Red Sea Governorate, Egypt
Reservations Ticketing Agent
Bachelor's degree
Faculty of Commerce - Department of Systems and Information 
South Valley University
https://eg.linkedin.com/school/south-valley-university/
National Aviation Services (NAS)
• A dedicated professional with 2+ years of experience in ground handling
EGYPTAIR
Microsoft Outlook 2013
EGYPTAIR
Certified Customer Service Specialist (CSS)
EGYPTAIR
Professional Diploma Fares and ticketing
YAT Software
Professional Diploma in Programming Visual Studio12
Amadeus
Amadeus basic (A+)
National Aviation Services (NAS)
License Dangerous Goods Professional (CDGP)
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