Anthony Martinez
Field Technician at Accent Computer Solutions, Inc.
IT Support Specialist at Accent Computer Solutions, Inc.
Technical service industry professional with 20+ years of dedicated operational leadership in entertainment technology and FnB. Responsible for generating $8-$10M in department-driven annual revenue. Includes, running day-to-day business matters relating to technical support, strategic planning, mechanical repair, and customer-facing technical support. Direct oversight, development, and promotion of 20+ staff members within technical services department and management in cross-departmental collaboration support of up to 200 staff members.
Accent Computer Solutions, Inc.
https://www.linkedin.com/company/accent-computer-solutions-inc.
Rancho Cucamonga, California, United States
https://media-exp1.licdn.com/dms/image/C560BAQE9tCrKIQyibQ/company-logo_100_100/0/1519893901432?e=1655942400&v=beta&t=Z1uPozb59t0hb2mCptnzvuJPUdFM95HTs5iuR4goy0Q
Field Technician
Accent Computer Solutions, Inc.
https://www.linkedin.com/company/accent-computer-solutions-inc.
Providing direct technical support to the end user for a fast-paced Managed IT Services/Managed Cyber Security Service firm. Including troubleshooting, server support, and customer service for Windows based OS, collaboration through internal ticketing system.

•	Maintained 100% a customer satisfaction in post-call surveys, using deep compassion and listening skills for best customer experience.
•	Help Desk remote monitoring to identify and address recurring issues with Office 365, Exchange and Hardware support.
•	Contributed on-the-job knowledge to update standard operating procedures (SOP) to internal team workflow.
Rancho Cucamonga, California, United States
https://media-exp1.licdn.com/dms/image/C560BAQE9tCrKIQyibQ/company-logo_100_100/0/1519893901432?e=1655942400&v=beta&t=Z1uPozb59t0hb2mCptnzvuJPUdFM95HTs5iuR4goy0Q
IT Support Specialist
Dave & Buster's Inc.
https://www.linkedin.com/company/daveandbusters
Strong business acumen in leading regional operations of technical services department, including cross-departmental management support of 200+ staff members across multiple locations. Inclusive of labor organization, retail inventory control, repair & maintenance, department forecasting and budget management. 

•	Strategic planning & implementation of $1.2M hardware revamp project supporting US storefronts
•	Managed customer service short/long term revenue benchmarks, increasing department revenue by 10%.
•	Profit & Loss financial metrics review and reporting
•	Key contributor in SOP development and implementation
•	Recruiting, training and staff development
•	Coordination management of new store openings across continental US
Ontario, California, United States
https://media-exp1.licdn.com/dms/image/C4E0BAQH8-QJ0ybNe4g/company-logo_100_100/0/1602275667754?e=1655942400&v=beta&t=jZXq1dfVMckAQ0hCf4oc9K6h5oe8PzYVwO9fsJrM2lo
Senior Amusement Manager
Dave & Buster's Inc.
https://www.linkedin.com/company/daveandbusters
Managing day-to-day operations of structural logistics to a 64,000 sq. ft. facility. Reviewing continual process improvement in developing and understanding customers’ needs, maintaining business service model and standardization of organizational structure and processes. Leading staff development, including strategic planning and implementation of daily, quarterly, and annual goals for technical department while monitoring employee productivity, budget management, and facility maintenance. Also, maintaining inventory management for parts and retail products.

•	Driving Performance Metrics
•	Team Building
•	Cross-functional leadership
•	IT liaison in operational support
•	System networking support
•	Root cause analysis
Ontario, California, United States
https://media-exp1.licdn.com/dms/image/C4E0BAQH8-QJ0ybNe4g/company-logo_100_100/0/1602275667754?e=1655942400&v=beta&t=jZXq1dfVMckAQ0hCf4oc9K6h5oe8PzYVwO9fsJrM2lo
Amusement Manager
Dave & Buster's Inc.
https://www.linkedin.com/company/daveandbusters
Lead supervisor and staff development director – training technical staff on operations, electronic repair and company culture. Key coordinator in building and maintaining vendor/client relationships in parts procurement. New facility openings support/coordinator involved in building equipment, repair and network logistics of all facility equipment.  

•	Low voltage troubleshooting & repair
•	Parts procurement through vendors & clients
•	Product purchasing and inventory management (part & retail)
•	Department development & lead
•	Troubleshooting repair over company equipment
Ontario, California, United States
https://media-exp1.licdn.com/dms/image/C4E0BAQH8-QJ0ybNe4g/company-logo_100_100/0/1602275667754?e=1655942400&v=beta&t=jZXq1dfVMckAQ0hCf4oc9K6h5oe8PzYVwO9fsJrM2lo
Assistant Amusement Manager
Dave & Buster's Inc.
https://www.linkedin.com/company/daveandbusters
Guest service, low voltage electronic repair and maintenance of gaming machines. performed preventative maintenance and trouble shooting of gaming machines and assisted with coaching of fellow staff members of the same. Provided service excellence while on the game room floor with guests. Performed start up and shut down procedures for game room floor.
Ontario, California, United States
https://media-exp1.licdn.com/dms/image/C4E0BAQH8-QJ0ybNe4g/company-logo_100_100/0/1602275667754?e=1655942400&v=beta&t=jZXq1dfVMckAQ0hCf4oc9K6h5oe8PzYVwO9fsJrM2lo
Midway Technician
Game Works LLC
performed repair and maintenance of low voltage electronics in gaming machines. Trouble shooting of all issues as needed with gaming machines. Repair and trouble shooting of Intercard systems for gaming point of sale. Excellent customer service on game room floor and throughout facility. Assisted with parts inventory and parts procurement. Assisted with break down and setup of gaming machines for off-site operation.
Ontario, California, United States
Technician
CompTIA Security plus
Career Academy
https://www.linkedin.com/school/career-academy/
Ethical Hacking
Intro to ethical hacking
Certificate
Udemy
Scrum training
Scrum Agile project management
Certificate of completion
Udemy
https://www.linkedin.com/school/udemy-alumni/
Motivate people to act. Gain ways to project an enthusiastic attitude, communicate logically, clearly and concisely; and energize and engage listeners. Discover ways to manage stress and minimize worry, encourage positive thinking, and commit to continuous improvement.
https://media-exp1.licdn.com/dms/image/C4D0BAQFtHEq5fBrGHg/company-logo_100_100/0/1519856223187?e=1655942400&v=beta&t=kvisnZNfSY8oW8SlI0asmBX861JF45iyhKgAYQAYfKk
Dale Carnegie Training
https://www.linkedin.com/school/dale-carnegie-training/
West Covina High Class of
Leadership and public speaking certification.
Dale Carnegie
Dale Carnegie Leadership training
CompTIA
CompTIA A+ core1
https://www.linkedin.com/in/tim-ondatje-5b4979163
Los Angeles Metropolitan Area
Tim Ondatje
Systems Administrator at Accent Computer Solutions, Inc.
https://www.linkedin.com/in/gabriel-romero-a3236998
Los Angeles Metropolitan Area
Gabriel Romero
Helpdesk Engineer at Accent computer
https://www.linkedin.com/in/slattiniii
Jurupa Valley, CA
Statney Lattin
Professional Services Engineer - Accent Computer Solutions
https://www.linkedin.com/in/nicholas-lopez-239212a2
San Dimas, CA
Nicholas Lopez
Support Specialist at Accent Computer Solutions, Inc.
https://www.linkedin.com/in/rachael-stoeffler-81b347185
Prairie du Chien, WI
Rachael Stoeffler
Shipping and Logistics  at UFP Industries
https://www.linkedin.com/in/chris-frye-b174a528
Rancho Cucamonga, CA
Chris Frye
Professional Services Manager at Accent Computer Solutions, Inc.
https://www.linkedin.com/in/shane-moritz-2680ba177
Los Angeles Metropolitan Area
Shane Moritz
Technical Support Specialist at Accent Computer Solutions
Former Warehouse Manager at Hansa-Flex USA.
https://www.linkedin.com/in/jason-barnes-064226781
Rancho Cucamonga, CA
Jason Barnes
Help Desk Team Service Manager at Accent Computer Solutions, Inc.
https://www.linkedin.com/in/bradley-summers-it
San Bernardino, CA
Bradley Summers
IT Support Specialist | AA - Communications | System Administration Student
https://www.linkedin.com/in/jonserpico
Los Angeles, CA
Jon Serpico
Information Technology Architect at Accent Computer Solutions, Inc.
https://www.linkedin.com/in/courtneykaufman
Rancho Cucamonga, CA
Courtney Casey
IT Services | Technology Consulting | IT Management | Strategic IT Business Planning | IT Cost and Risk Reduction
https://www.linkedin.com/in/amanda-m-alcaraz
San Bernardino, CA
Amanda Alcaraz
Senior Support Specialist at Accent Computer Solutions, Inc.
https://www.linkedin.com/in/richard-sanchez-84048939
Riverside, CA
Richard Sanchez
Technology Procurement Specialist at Accent Computer Solutions, Inc.
https://www.linkedin.com/in/frank-chacon-74a8a285
Hesperia, CA
Frank Chacon
Information Technology
https://www.linkedin.com/in/ammon-becar-754530225
Beaumont, CA
Ammon Becar
vCIO / Senior Technology Advisor at Accent Computer Solutions, Inc.
https://www.linkedin.com/in/asil-serhal-b010b0199
Los Angeles Metropolitan Area
Asil Serhal
Knowledge is endless
https://www.linkedin.com/in/johnpaulryan2016
Los Angeles Metropolitan Area
John Ryan
Systems Engineer at Accent Computer Solutions
https://www.linkedin.com/in/cristina-bernal-306b60b0
Riverside, CA
Cristina Bernal
HR Coordinator
https://www.linkedin.com/in/jim-kaminski-970b73172
Los Angeles Metropolitan Area
Jim Kaminski
General Manager Operations at UFP Riverside LLC
https://www.linkedin.com/in/sarah-crofutt-988323b5
Rancho Cucamonga, CA
Sarah Crofutt
Resource Coordination Specialist - HR/Executive Assistant - Company Recruiter
Liked by Anthony Martinez
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🎉 Congratulations, Abel, on your move to Director of Operations!Your constant demonstration of Accent’s core values and your ability to keep…
Liked by Anthony Martinez
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“People are tired of being told how to live and what to do by the government,” said organizer James Ambrosino.A fast-forming #TruckerConvoy from…
Shared by Anthony Martinez
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Perseverance, determination and adapting to change. Learning a new industry is many things but it’s also intriguing and rewarding.
https://www.linkedin.com/in/amartinezsound
Greater Chicago Area
Anthony Martinez
Sound Designer at Amazon games
https://www.linkedin.com/in/anthony-martinez-33a7128a
Broken Arrow, OK
Anthony Martinez
Owner at Mangos Cuban Cafe
https://www.linkedin.com/in/anthony-martinez-88582234
Downey, CA
Anthony Martinez
Paramedical Services
https://www.linkedin.com/in/tonyraymartinez
El Centro, CA
Anthony Martinez
Systems and Network Engineer
https://www.linkedin.com/in/anthony-martinez-6774ba9b
Boulder, CO
Anthony Martinez
Wholesale Trade Director at Next Frontier Brands