Adrienne Ackert
HR & Training Manager at Maison de la Luz
Human Resources & Training Manager
Hospitality is from the heart! Hotelier with 10+ years experienced in operations, revenue, training and development.
Maison de la Luz
https://www.linkedin.com/company/maison-de-la-luz
Part of pre-opening team and assisting in brand development and SOP's for Atelier Ace's first luxury brand. Responsible for recruiting, onboarding, training, QA standards and audits in addition to  planning team member recognition programs, community relations, and anything else to do with team member engagement.

Maison de la Luz is a distinctive Southern guest house from Atelier Ace, Maison de la Luz offers a luxurious New Orleans hideaway — steeped in unorthodox design and easy elegance. With 67 resplendent suites, private sanctuaries and bespoke concierge service, Maison de la Luz is a lighthouse for the senses: elegance, unconventional and is marked by generosity of spirit.
New Orleans, Louisiana
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HR & Training Manager
Hilton Hotels Worldwide
https://www.linkedin.com/company/hotels-worldwide-travel
Responsible for on-site deploying and training of Property, Sales, and Revenue Systems across 14 Hilton brands globally. Conducts 2-5 day classroom training for each department along with live support and daily review of brand checklists, SOPs and standards during opening week. Deployment process includes system configuration, database building, hardware set-up, interfacing, SQL, and troubleshooting.
Field Based
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Implementation and Training Specialist
Waldorf Astoria Orlando Bonnet Creek
Orlando, Florida Area
Front Office Manager
The Roosevelt New Orleans, A Waldorf Astoria Hotel
https://www.linkedin.com/company/the-roosevelt-new-orleans
Leader to Front Office and Guest Services professionals and operations (Front Desk Agents, PBX, Personal Concierge, Bellman, Concierge, Doorman, and Valet). Providing necessary skills, tools, knowledge and training for the success of our professionals. Managing daily room inventory/coordinating and ensuring sell out efficiency while maintaining the consistent delivery of brand standards to ensure every guest is receiving luxury services at every point of contact throughout their stay. 
Involved in the recruiting, interview, hiring, oboarding and training process. Lead monthly department meetings. Developed and manager incentive program to enhance upsell program and performance.
New Orleans
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Assistant Director of Front Office Operations
The Roosevelt New Orleans, A Waldorf Astoria Hotel
https://www.linkedin.com/company/the-roosevelt-new-orleans
Supports Sales, Events, Catering, Reservations, and Front Office to ensure that groups and transient inventory is correctly allotted. Manages the building of SRPs and their set-up for efficient bookings. Monitors and controls room inventory for 90 days to one year out efficiently while making decisions that will contribute to the profitability of the hotel and sell out efficiency.
Greater New Orleans Area
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Revenue Analyst
The Roosevelt New Orleans, A Waldorf Astoria Hotel
https://www.linkedin.com/company/the-roosevelt-new-orleans
Supports hotel with clerical and administrative support  functions that assist in the day to day activities of the hotel General  Manager, Resident Manager, Director of Operations and Director of Food and Beverage along with other departments as needed. Strong organizational skills,  scheduling appointments / meetings, transcribes meeting minutes,  maintaining an orderly office filing system, and overseeing  customer relations. Assisted with facilitating Orientation / Induction.
Greater New Orleans Area
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Executive Assistant
The Roosevelt New Orleans, A Waldorf Astoria Hotel
https://www.linkedin.com/company/the-roosevelt-new-orleans
Oversees front desk operations. Offers guidance, training, and leadership to the team to ensure brand standards of customer service is being provided. Ensuring proper resolution of guest complaints. Assigns and instructs professionals in details of work. Makes and adjusts scheduling and assists in evaluating staff. Developed department training  program. Including better tools and calendar of development.
Greater New Orleans Area
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Front Office Supervisor
The Roosevelt New Orleans, A Waldorf Astoria Hotel
https://www.linkedin.com/company/the-roosevelt-new-orleans
Coordinating incoming groups’ contracts with Sales, Catering and Events in-putting the attendees reservations accurately according to inventory. Closely working with various departments prepping for guests’ billing and special requests to assure a smooth transition from the Reservations department to the Front Office for a smooth and efficient check-in experience. Developed a better organization system for the department to operate more efficiently.
Greater New Orleans Area
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Reservations Agent
The Roosevelt New Orleans, A Waldorf Astoria Hotel
https://www.linkedin.com/company/the-roosevelt-new-orleans
Further developing skills as a Guest Service Agent at a full-service luxury hotel. Position included similar responsibilities as those as GSA at Hilton Riverside (below) as well as the functioning as phone operator and directing them throughout the hotel.  Used switchboard to take calls and messages for employees and guests relaying information back and forth between departments and outside sources using e-mail, fax, and phone.
Greater New Orleans Area
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Guest Service Agent
River Oaks Catering and Events Center
Learned the necessities in establishing and maintaining a recreation facility. Duties included rotating various positions such as banquet server, bridal attendant, and banquet captain. Other procedures like accounting, sales and marketing were learned through shadowing.
Lafayette, Louisiana Area
College Intern
Hilton New Orleans Riverside
https://www.linkedin.com/company/hilton-new-orleans-riverside
Duties included making reservations and checking guests into the property efficiently. Assertively addressing problems, concerns or questions in a courteous and tactful manner. Clerical duties such as answering phones, sending/receiving faxes and mail, and other various tasks associated with guests as well as other duties assigned.
Greater New Orleans Area
Guest Service Agent
Starbucks
https://www.linkedin.com/company/starbucks
Prepared various pastries and custom beverages for the guest; precisely and to the Starbucks standards. Courteously received orders from guests and performed accurate money transactions. Trained new team members in order to ensure they would be well prepared with the knowledge of coffee products and preparation for this job to succeed.
Lafayette, Louisiana Area
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Barista
Emerils New Orleans Fishhouse
https://www.linkedin.com/company/emerils-new-orleans-fishhouse
As a hostess, I greeted guests as they arrived and took their reservations, along with escorting them to their tables. The hostess would also keep constant communication between the front and back of the house staff to ensure accurate and prompt service for the guests. The reservations position is where I kindly assisted callers with any questions, comments, or 	concerns, in reference to Emeril’s Restaurant and making reservations. Assisted in the preparation of special events, ordering from vendors, and keeping files organized. Other duties as required by management.
Greater New Orleans Area
Hostess and Reservationist
Walt Disney World
https://www.linkedin.com/company/walt-disney-world
Completed the College program as part of the Outdoor Food and Beverage Department in Magic Kingdom. I worked at various locations throughout the park providing guests with concessions and souvenir items, restocked vendors with items throughout the day, assisted in counting incoming and outgoing products from the warehouse along with the profits made at the end of the day according to sales. Position included cash handling, sales, inventory, stock, profit, and exceptional customer service in order to further enhance their Disney experience.
Orlando, Florida Area
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College Program Intern
Bachelor of Applied Science (B.A.Sc.)
Hospitality Administration/Management
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University of Louisiana at Lafayette
https://www.linkedin.com/school/university-of-louisiana-at-lafayette/
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Ursuline Academy High School
https://www.linkedin.com/school/ursuline-academy-high-school/
LinkedIn
www.linkedin.com
Confronting Bias: Thriving Across Our Differences
http://www.linkedin.com/learning/confronting-bias-thriving-across-our-differences
LinkedIn
www.linkedin.com
Leadership Mindsets
http://www.linkedin.com/learning/leadership-mindsets
LinkedIn
www.linkedin.com
Coaching Employees through Difficult Situations
http://www.linkedin.com/learning/coaching-employees-through-difficult-situations
LinkedIn
www.linkedin.com
Diversity, Inclusion, and Belonging
http://www.linkedin.com/learning/diversity-inclusion-and-belonging-2
https://kr.linkedin.com/in/miran-hwang-6a2341216
Seoul
Miran Hwang
Sales Manager at IDEAL People (Kidswear / Lifestyle)
https://www.linkedin.com/in/theresa-gibson-00888549
Baton Rouge, LA
Theresa Gibson
HRIS Analyst at Woman's Hospital
https://www.linkedin.com/in/sarah-rainwater-234b807
Baton Rouge, LA
Sarah Rainwater
Making sure our clients feel at home with NFP Baton Rouge, and providing unparalleled advice and benefits strategy
https://www.linkedin.com/in/jeff-mechlin-84536b198
Pensacola, FL
Jeff Mechlin
Commercial Pilot / CFII
https://www.linkedin.com/in/amanda-newell-shrm-scp-phr
Covington, LA
Amanda Newell, SHRM-SCP, SPHR
Director of Human Resources - U.S. at Rain Carbon Inc
https://id.linkedin.com/in/fonnyfebriana
Bali, Indonesia
Fonny Febriana Makatita
Operations Manager at Titik Dua Ubud
https://www.linkedin.com/in/kaitlin-aucoin-cdr-8b449a128
Greater New Orleans Region
Kaitlin Aucoin, CDR
Recruiter - Clayton Homes
https://www.linkedin.com/in/danielagarciaenriquez
Metairie, LA
Daniel Garcia-Enriquez
HR Recruiter/Generalist at Mullin
https://www.linkedin.com/in/ryanherronhpn
Greenville, SC
Ryan Herron
Hotel Sourcing, Trusted Advisor & Contract Consultant for Meetings, Incentive Programs & Conferences + Full Meeting Services, Flights & DMC's
https://www.linkedin.com/in/danielle-m-garrett
New Orleans, LA
Danielle G.
Assistant Director of Human Resources
https://uk.linkedin.com/in/maninder-singh-b82965b1
Poulton Industrial Estate
Maninder Singh
National Media Manager at Direct Digital
https://www.linkedin.com/in/judgeschlegel
Gretna, LA
Judge Scott Schlegel
District Court Judge
https://www.linkedin.com/in/heather-pritchett-88004b153
New Orleans, LA
Heather Pritchett
Human Resource Business Partner
https://www.linkedin.com/in/brad-johnson-sqp
Greater Chicago Area
Brad Johnson
President - Search Quest Partners LLC -
"Connecting Successful Companies With Talented People"
https://www.linkedin.com/in/brent-rolland-7b38776
United States
Brent Rolland
Event Producer/DJ at Fig Media | Drummer + Musician | Host/Producer: FANPOWER Game Shows
https://il.linkedin.com/in/iana-morsy
Israel
Iana Morsy
Business Development – Donna Italia – Our plug & bake pizza solution increases your profits & customer satisfaction
https://www.linkedin.com/in/lennarthector
Greater Orlando
Lennart Hector
Assets | Technology | Processes - We are hiring
https://www.linkedin.com/in/yesmeen-sbeah
Greater New Orleans Region
Yesmeen Sbeah
Human Resources Administrator at Wegmann Dazet, APC
Hilton Team Member and Alumni Community
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https://www.linkedin.com/groups/87973
World Front Office Managers
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https://www.linkedin.com/groups/3240083