Ashley Matsumoto
Salesforce Administrator at Unison Home Ownership Investors
Salesforce Administrator at Unison Home Ownership Investors
I am a highly motivated professional who likes to learn, be challenged, and feel a great satisfaction contributing to the success of other teams. I have a strong background in Operations and Customer Success/Service, and have a passion for making things more efficient.

I have worked extensively in Salesforce and Google Apps and as a result of my experience, I am very teachable & adapt to new softwares quickly.  I am inventive with solutions, the fixer of broken processes and expert at high stakes problem solving.
Unison Home Ownership Investors
https://www.linkedin.com/company/unison-home-ownership-investors
San Francisco, California
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Salesforce Administrator
EdCast
https://www.linkedin.com/company/edcast
AI-powered Knowledge Cloud for Unified Discovery, Personalized Learning and Sales Enablement.
Salesforce Consultant

●	Define metrics and implement into high level reports and dashboard measuring service performance. 
●	Campaign building, testing, sending, and reporting via Pardot & Pardot email campaign integration with Salesforce.
●	Assisting with annual Summit project planning & project management.
●	Assist with Salesforce customizations, imports, security permissions, & data quality.
Mountain View
https://media-exp1.licdn.com/dms/image/C560BAQFK79R6H5M6wQ/company-logo_100_100/0/1561591117981?e=1655942400&v=beta&t=ygNV1KaFTWBqiCszrjN6IC6O2z8TGNNstkJmO0XPbvU
Salesforce Consultant
JVS - San Francisco
https://www.linkedin.com/company/jvsbayarea
Salesforce technical skills training and  fundamentals of the platform via project based learning, and online training platforms. 

●	Designed and deployed two projects from scratch for two different users and two different business processes.
●	Led trainings to support cohort members through class demos and review sessions.
●	Built, tested, and released SFDC improvements.
●	Standard and custom objects including the object architecture and relationship model, page layouts, field-level security, formulas, record types, and business processes. 
●	Sales and Marketing applications including sales processes, lead automation, and campaign management.
●	Security and access including security controls, passwords, network settings, the sharing model, profiles, permission sets, groups, and folders. 
●	Service, Support, and Community applications including case management, support processes, case management automation, and solution management.
●	Workflow and process automation. 
●	Reports and dashboards, data management, user setup, activity management, collaboration, Appexchange, organization setup, and desktop and mobile administration.
●	Business analysis and problem resolution best practices
San Francisco
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Salesforce Administration and Business Analysis Cohort Member
PresenceLearning
https://www.linkedin.com/company/presencelearning
PresenceLearning is the leading provider of live online speech therapy services for K-12 students and school districts across the U.S. The company offers school districts web-based access to a growing, nationwide network of over 900 highly qualified Speech Language Pathologists, Occupational Therapists, Social Workers, and School Psychologists. We provide over 300 school districts "anytime, anywhere" access to a network of highly trained, fully licensed experts to help improve student outcomes.

●	Main point of contact delivering excellent on-boarding and placement experience for new special education telepracticioners
●	Strategically cross-licensing providers to increase placement opportunities based on pipeline needs and forecasts.  
●	Responsible for matching providers with schools across territory of 31 states. 
●	Worked closely with Sales Associates & Directors, Customer Service & Success, Account Owners, Recruiters, Compliance/Legal, and Clinical Quality Managers in order to to understand placement needs and align supply with demand. 
●	CRM database management via Salesforce.
●	Contributed to team dossier, playbooks, and training materials leading to new processes, & process improvement.
●	Collaborated and collected requests cross-functionally with teams including Sales, Customer Success Managers, Implementation Specialists, Product & Engineers to ensure smooth delivery of services at least 90% of the time.
●	Prioritized tasks, and managed multiple projects effectively.
San Francisco, CA
https://media-exp1.licdn.com/dms/image/C4D0BAQFZXX4WziL0tQ/company-logo_100_100/0/1519902771399?e=1655942400&v=beta&t=bVlkT1CMZl6XxZNof-Xtp5XGuYppeojKaHDQGxjikUI
Provider Placement Specialist - Operations
UniversityNow
https://www.linkedin.com/company/universitynow-inc-
UniversityNow is a ed-tech venture based in San Francisco, CA, whose mission is to ensure that affordable, & accredited, higher education is available to working professionals.

•	Consult and manage new and existing students from initial inquiry to enrollment and on-going support. 
•	Educate prospects in available curriculum, student financing, and graduation timelines
•	Manage 200+ active students and student applications in Salesforce
•	Consistently surpass target enrollment quotas and conversion goals each month 
•	Managed different stages of the student life cycle including enrollment, billing, registrars, and long term success 
•	Ran meetings to produce better strategies, effective procedures, and winning team culture
•	Trained and provided continued mentorship to new team members, generated training materials
San Francisco, CA
https://media-exp1.licdn.com/dms/image/C560BAQEh9HMyWBtgHQ/company-logo_100_100/0/1519873062957?e=1655942400&v=beta&t=0Vwq5C_rewJ0hyiChF45f9CZkHl36wj8hIH1OzCEdI8
Senior Enrollment Advisor
Consumer Credit Counseling Service of San Francisco
https://www.linkedin.com/company/consumer-credit-counseling-service
Consumer Credit Counseling Service of San Francisco (CCCS) is a non-profit service and a member of the National Foundation for Credit Counseling (NFCC). We are accredited by the Council on Accreditation of Services for Families and Children, Inc. and are certified by HUD to provide comprehensive housing counseling services.

•	Promoted from Outreach Specialist to Housing Counselor to Senior Housing Counselor for being top performer in quality and efficiency
•	Strategized financial goals and long-term money management. Assessed clients general financial situation including income, assets, liabilities, expenses.
•	Liaised investors and servicers with loss mitigation options, lending process and pre-qualifications
•	Analyzed credit reports and presented tailored strategies for addressing a variety of debt obligations ranging from student loans to collection accounts. 
•	Provided written, structured techniques and instructions for clients to help address their ﬁnancial concerns and goals. 
•	Specialized in foreclosure counseling, specifically with Freddie Mac, Fannie Mae, FHA, VA, and USDA homeowners from bankruptcy to reverse mortgage assistance.
San Francisco, CA
https://media-exp1.licdn.com/dms/image/C560BAQEO4vyfa7saeg/company-logo_100_100/0/1519856231951?e=1655942400&v=beta&t=hjwHR8WRxJZ6CbmaHsgg7K3yR3d7TTgREWhjqxFu1z8
Senior Housing Counselor
Bachelor of Arts - BA
Sociology & Urban Studies
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San Francisco State University
https://www.linkedin.com/school/san-francisco-state-university/
Bachelor's degree
Education abroad in Wales, UK
Sociology
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Cardiff University / Prifysgol Caerdydd
https://www.linkedin.com/school/cardiff-university/
Alemany Farm
Community Volunteer
SF Needle Exchange
Volunteer
Salesforce
18734917
Salesforce
Lynda.com
www.lynda.com
Writing a Resume
http://www.lynda.com/Business-Skills-tutorials/Writing-Resume/429634-2.html
National Foundation for Credit Counseling
CC21706
Certified Consumer Credit Counselor
National Foundation for Credit Counseling
HC13121
Certified Housing Counselor
Talkdesk
verify.skilljar.com
uzhvytssfz6e
Grandmaster Certification
https://verify.skilljar.com/c/uzhvytssfz6e
Salesforce Trailhead
Atlassian Agile Basics
Project Management Institute
Pending
Certified Associate in Project Management
Trailhead by Salesforce
trailhead.salesforce.com
Mountaineer
https://trailhead.salesforce.com/en/me/amatsumoto
Salesforce Trailhead
Salesforce CPQ Basics
https://www.linkedin.com/in/ignacio-mosqueda
Livermore, CA
Ignacio Mosqueda
Project Manager at aMind Solutions
https://www.linkedin.com/in/bryansluong
San Francisco, CA
Bryan Luong
Investment Processor at Unison
https://www.linkedin.com/in/camilla-evangelista-401085108
San Leandro, CA
Camilla Evangelista
Quality Control Analyst at Unison
https://www.linkedin.com/in/chris-pomerantz
San Francisco Bay Area
Chris Pomerantz
Technology Enthusiast | Cloud Architect | Web3 Noob
https://www.linkedin.com/in/magda-jansone-112117ba
San Francisco Bay Area
Magda Jansone
Senior FP&A and Treasury Analyst at Unison
https://www.linkedin.com/in/bryantbedwell
San Francisco, CA
Bryant Bedwell
Capital Markets at Unison
https://www.linkedin.com/in/pfchew
San Francisco, CA
Paul Chew
Salesforce CPQ Consultant at Deloitte Digital
https://www.linkedin.com/in/amanda-pindar-cpa-706b81132
San Francisco, CA
Amanda Pindar, CPA
Director of Investment Operations at Unison
https://www.linkedin.com/in/melissa-leung-85588360
South San Francisco, CA
Melissa Leung
Relationship Management Associate at Unison
https://www.linkedin.com/in/leiyu-zhou-975702148
San Francisco, CA
Leiyu (Scott) Zhou
Data Science Professional
https://www.linkedin.com/in/brittanyrthomas9
San Francisco, CA
Brittany Thomas, CPA
Fund Accounting Analyst at Unison
https://www.linkedin.com/in/adamgramos
San Francisco, CA
Adam Ramos
Quality Control Analyst at Unison | MSBA Candidate
https://www.linkedin.com/in/jonathan-vu-341975bb
San Francisco Bay Area
Jonathan Vu
Engineering Manager - Salesforce at Unison
https://www.linkedin.com/in/chienchengchen
San Francisco, CA
CC Chen
Vice President of Product and Technology at Unison
https://www.linkedin.com/in/vickileitzel
Arlington, TX
Vicki Leitzel
Retired and living the good life
https://www.linkedin.com/in/%E2%98%81%EF%B8%8F-nagendra-kumar-%E2%98%81%EF%B8%8F-b080a9116
Roanoke, TX
☁️ Nagendra Kumar ☁️
4x Certified Salesforce Consultant, looking for new opportunities
https://www.linkedin.com/in/pritha-das-mazumdar
New York City Metropolitan Area
Pritha Das Mazumdar ☁
Manager at PwC
https://www.linkedin.com/in/whphillips963
Colorado Springs, CO
Bill Phillips
Salesforce Business Analyst at Liberty IT Solutions, a Booz Allen Hamilton company
https://www.linkedin.com/in/mounica-medikonda-7121b8152
Orlando, FL
Mounica Medikonda
Salesforce Administrator at AdventHealth Central Florida
Luh Mulyadewi
      
          



            
              
        
              
  

    
        When developing our Salesforce application projects,  Ashley was the person I turned to on analyzing challenges and finding the solutions. She could address everything from the big picture to the details.  On that basis, I want to highlight Ashley as a very serious team player and an asset to any company that she's with. Jen Sanders
      
          



            
              
        
              
  

    
        Ashley is an extremely hard-working and enthusiastic team player who is passionate about finding solutions to complicated problems. She commits to her work and excels at it because she cares about helping people and her team, which is one of many reasons why Ashley is a pleasure to manage. She overcomes any challenge that comes her way and keeps working towards her goals. I recommend her without hesitation and am looking forward to seeing what she accomplishes over the coming years.
Liked by Ashley Matsumoto
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Working with Unison over the past few years has been nothing short of awesome. Congrats on the accomplishment, Jonathan Vu, Ashley Matsumoto and…
Liked by Ashley Matsumoto
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For the last many months Jason Sun, Lucian Mihai Ciobanu and I have working on our first Salesforce AppExchange product or at least for one we own…
Liked by Ashley Matsumoto
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Im excited to share that I passed the Salesforce Platform Developer 1 exam today! I have been working on this certification since around March and it…
https://www.linkedin.com/in/ashley-matsumoto-1489211a2
Sacramento, CA
Ashley Matsumoto
Incoming Summer 2022 Tax Intern at PWC | UCLA Campus Ambassador at Becker Professional Education
https://ca.linkedin.com/in/ashleymatsumoto
Greater Toronto Area, Canada
Ashley M.
TBIYTC
https://www.linkedin.com/in/ashley-dyo-89ba5036
Duarte, CA
Ashley Dyo
Service Support IV at Citizens Business Bank
https://www.linkedin.com/in/ashleylmatsumoto
Los Angeles Metropolitan Area
Ashley Matsumoto
Risk Manager at EY