Charles Mann
Human Resources Manager at Actriv Healthcare
HR Manager, Actriv Healthcare
As an HR and business management professional, I help companies build best-in-class workplaces and programs that empower, support, and activate employees into performing at the highest levels.

The value I provide to organizations:

- 15 years of supporting successful teams using a comprehensive hiring process, incentive programs, employee recognition events, positive work environments, and an accountability-driven approach.

- Coaching for performance improvements and implementing comprehensive performance improvement plans. 

- Consulting leadership on HR issues while maintaining confidentiality and high ethical standards.

- Analyzing data, emerging employment trends, company goals, staffing needs, and logistical details to develop scalable solutions that move companies forward while driving profitability.

Empathy is a superpower. In my most recent position as the human resources and operations director for 80+ receptionists, it became so clear to me that empathy, humor, and a positive focus are vital to creating an engaged and successful organization.
Actriv Healthcare
https://www.linkedin.com/company/actriv
Tacoma, Washington, United States
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Human Resources Manager
SwipeSuite
http://www.swipesuite.com/
Portland, Oregon Area
Senior Consultant
Securus Contact Systems
https://www.linkedin.com/company/securus-contact-systems
Administered daily operations for 100+ employee organization providing reception services with a customer centric focus. Drove human resources programs, recruiting, training, policies/procedures, vendor contracts, compliance, safety, C-level reporting, employee performance evaluations, and roll-out of strategic initiatives.

- Orchestrated hiring surge resulting in 50 staff employed over five days (over July 4th weekend); worked with recruitment team to source candidates, and held group interviews to meet deadline.
- Recalibrated organization to achieve 70% productivity gain; replaced under-performing management and staff, added more intensive screening techniques and established first-ever policies / procedures.
- Spiked call answering response rates from 70% to 98%; provided new hires with customer service-focused training materials and formalized onboarding and staff reference tools to manage call handling better.
- Earned community recognition as a top place to work by collaborating with executives and staff building a pro-employee environment focused on providing clear performance expectations, recognition, incentives, and positive morale centered on individual accountability.
- Spearheaded development and implementation of new employee engagement programs leading to 4x more participation in activities.
Portland, Oregon Area
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Director of Human Resources & Operations
GoChyp, LLC
After Securus Payments sold, the original owners opened GoChyp and reinvented the company from the ground up. Stepped in during transition to provide business continuity and drive improvements.

- Engineered smooth transition to new corporate entity by rebranding human resource documents, training materials, and handbooks as well as restructuring entire internal organization, from sales associates to senior executives.
- Created cross-functional synergy organization-wide; coached and mentored employees to improve working relationships between all levels via effective training, management practices, and growth opportunities.
- Protected company from risk by championing human resource best practices; rolled out new policies / procedures, then worked 1-on-1 with employees on best practices while supporting career development through skills training.
Portland, Oregon Area
Director of Human Resources / Recruitment / Sales Training
Securus Contact Systems
https://www.linkedin.com/company/securus-contact-systems
Hired on the spot to replace former director and immediately tasked to rebuild the recruitment team.  Grew company from a handful of offices and 70 field agents to 250 field agents and 3 offices (OR, CA, FL). 

- Increased national sales team from 70 to 250 as part of the company’s rapid expansion goals; replaced / re-trained recruitment team in order to raise hiring standards, reduce turnover, and improve productivity.
Portland, Oregon Area
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Director of National Recruitment / Sales Training
Alpine Payments
https://www.linkedin.com/company/alpine-payments
Delivered training, coaching, and supervision to a team of 20 members in B2B sales, offering merchant services to small and midsize companies. Managed complete HR interaction for team. Developed a comprehensive “click-by-click” manual for daily operation of predictive dialer.
Vancouver, Washington
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Call Center Operations Co-Director | Human Resources | Staffing | Employee Supervising
Silkin Management Group
https://www.linkedin.com/company/silkin-management-group
Progressively promoted based on human resources leadership qualities, building productive training programs, and delivering high-value presentations to independent physicians and their staff. Traveled the country consulting and lecturing on human resource issues, managing business by statistics, employment and labor laws, organizational effectiveness, and best practices in personnel management.

Accomplishments:
- Improved call center staff performance quality through training and standardized practices; enabled team members to become well-equipped to manage a wide range of customer questions and situations.
- Earned recognition as leading the best performing sales team in the company’s 25-year history in North America.
- Keynote speaker for national symposiums for practice management. 
- Success in helping private practice physicians increase profits from approximately $100,000 to $1,000,000.
Portland, Oregon
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Human Resources Manager | Business Consultant | Client Training | Conference Presenter
PHR Certifiction
HR
HRCI
Business Management and Human Resources
Program Coursework in Bachelor of Science (B.S.) in Business Management and Human Resources
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Western Governors University
https://www.linkedin.com/school/western-governors-university/
N/A
Human Resources Management/Personnel Administration, General
Member of SHRM
A year after I came on board as the Director of Human Resources and Operations at Securus Contact Systems, I implemented programs to improve overall employee happiness and engagement. These changes led to higher retention rates, a 70% productivity gain, and call-answering response rates went from 70% to 98%. These victories provided the morale boost needed for Securus Contacts to be named a Top Place to Work.
The Oregonian
Top Workplaces
Both Securus Payments & Securus Contacts were recognized for being one of the fastest-growing companies in Oregon from 2016-2018. 

As the head of HR and recruiting for Securus Contacts, I was responsible for hiring 80+ receptionist positions. For Securus Payments, we started with 70 field agents and made it to 250 agents across the country, and we did it in one year.
Portland Business Journal
Fastest Growing Companies
HRCI
www.youracclaim.com
Professional in Human Resources® (PHR®)
https://www.youracclaim.com/badges/52bdcf70-84fb-4b63-aa24-7d12c172181c?source=linked_in_profile
HRCI
www.credly.com
Professional in Human Resources® (PHR®)
https://www.credly.com/badges/52bdcf70-84fb-4b63-aa24-7d12c172181c?source=linked_in_profile
CompTIA
COMP001020642729
CompTIA Project+ Certified
https://www.linkedin.com/in/ryderkimmes
Greater Seattle Area
Ryder Kimmes
Benefit Consultant at USI | Board Member | Outdoorsy Dad
https://ca.linkedin.com/in/talimoshkovich
Vaughan, ON
Tali Moshkovich
Senior Project Manager at KIK Custom Products
https://ca.linkedin.com/in/ranjanasharma-financialliteracy
Canada
Ranjana Sharma
On a mission to spread Financial Literacy with Families , Executives and Business owners
https://www.linkedin.com/in/bill-cohan-734278199
Wilmington, DE
Bill Cohan
45 Million Opt-In Records. B2B
https://ca.linkedin.com/in/mayank-shrinet-98a57aa
Greater Toronto Area, Canada
Mayank Shrinet
Increase ROI on your IT Infrastructure & Services by 15% with Managed Services
https://www.linkedin.com/in/juan-monsalve-8ba1baa1
Coral Springs, FL
Juan Monsalve
SBA Underwriter at Windsor Advantage
https://lt.linkedin.com/in/zofiia-koltun-30036658
Vilnius
Zofiia Koltun
Business Development Executive at Till Payments
https://ca.linkedin.com/in/crewe
Montreal, QC
Crewe Dixon
helping entrepreneurs help entrepreneurs
https://ee.linkedin.com/in/ydionis
Tallinn
Denis Yakovenko
CEO & Co-Founder @ Faster Than Light
https://www.linkedin.com/in/sunnygeorgeofficial
Greater Orlando
Sunny George
CEO at Secured Consumer Services
https://in.linkedin.com/in/ranjeet-soni-8266a4194
Moradabad
Ranjeet Soni
Senior Information Technology Consultant at WebSpread
https://www.linkedin.com/in/brandon-thomas-4426261a8
Dundee, IL
Brandon Thomas
Business Loan Brokers, Commercial loan Brokers, Loan Brokers, Funding Specialist, Unsecured Loans Investments, Real Estate Brokers 331-472-6321
https://ca.linkedin.com/in/jordan-louie-966114164
Barrie, ON
Jordan Louie
Partner at Quantum Business Law | Director at Sheldon Group
https://ca.linkedin.com/in/todd-louie-097564a2
Vancouver, BC
Todd Louie
Senior Partner at Quantum Business Law
https://www.linkedin.com/in/traceythompson321
New York, NY
Tracey Thompson
Human Resources Director | Senior Human Resources Business Partner | Head of Diversity Equity & Inclusion
https://www.linkedin.com/in/tiaskulski
Santa Monica, CA
Tia Skulski
Senior Director, Human Resources
https://www.linkedin.com/in/nancyrouthier
Washington DC-Baltimore Area
Nancy Naleszkiewicz, SPHR, SCP
Watkins Mill - Tech Ed Teacher
https://www.linkedin.com/in/michelle-sparrow-sphr-2a89bb8
Phoenix, AZ
Michelle Sparrow, SPHR
Human Resources Professional
https://www.linkedin.com/in/kathleenmorrisphr
Dothan, AL
Kathleen Morris,PHR,PHRca,SHRM-CP
Corporate Director of Human Resources at DSI Security Services
Abbey Hadachek
      
          



            
              
        
              
  

    
        Charles is an excellent manager, trainer and co-worker! He has an uncanny ability to get things done while being fun and engaging! I honestly believe he is a vital asset to any group he works with! Katy Steffen
      
          



            
              
        
              
  

    
        Chaz is one of the best HR professionals I have had the pleasure of working with. As my Supervisor at Securus Payments, he showed me how a "Boss" could be a real LEADER. He amazes me with his insight, charisma and original approaches to solving problems. He has a very strong work ethic and unparalleled analytic and problem-solving abilities. He is not only reliable and forward-thinking but also an inspiring team player. Chaz is extremely enthusiastic about life and it was a joy working with him every day. I will always cherish the time when I was able to learn under Chaz's mentoring.
Liked by Charles Mann
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📌 See you in class!
Liked by Charles Mann
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A shout out to my contact Diem Mooney, PhD.  His posts are always thought-provoking and show how important it is to never judge others and to believe…
Liked by Charles Mann
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In the early hours on March 2nd, a silent alarm was triggered at an Everett eatery. Sonitrol Pacific’s Operator verified 1 male inside the building…
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Myanmar
charles mann
Project Manager at IPGRB
https://www.linkedin.com/in/charles-mann-1617255
San Clemente, CA
Charles Mann
Owner, Professional Financial Advisors, Inc
https://www.linkedin.com/in/charles-mann-aa08366
Falls Church, VA
charles mann
President at Charles R. Mann Associates, Inc.
https://www.linkedin.com/in/charles-mann-435a7246
Washington, DC
Charles Mann
Chief Hardware Officer at RailState
https://www.linkedin.com/in/charles-mann-84ba828
Fort Worth, TX
Charles Mann
Resume Writing/Career Advice/Interview Tools/Interview Prep and Pharmaceutical/Medical Sales Recruiting
Human Resources (HR) Professionals
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The Recruiter.com Network
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Evergreen High School Alumni- Vancouver, Washington
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Telemarketing Labs
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HR Jobs and Ideas - Human Resources, talent management, hiring tech, networking group
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Networking Labs
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Human Resources | Recruiting for Startups
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Human Resources (HR) & Talent Management Executive
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Portland HR Management Association (PHRMA)
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Portland Connect
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SHRM Networking Group
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Accelerated PHR/SPHR HR Certification Test Prep - July 2020
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Professional Career Connection - Portland
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WGU Network
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