ashley browne
Client Engagement Specialist at Quest Diagnostics Health & Wellness
graduate ball state university
Quest Diagnostics Health & Wellness
https://www.linkedin.com/company/employer-pop-health
Works with Client Engagement Specialist II, Team Lead and  Manager in a team based environment for servicing a book of business for Health and Wellness Services. Client account relationship, support and service necessary to successfully manage customer facing accounts.  Drives and maintains client relationships and as required implements innovative and custom set up and support models.  Provides ongoing customer satisfaction by coordinating service levels through strategic interactions with local business units, sales, information technology, ExamOne and ops functional areas to ensure consistent delivery of services and continuous quality improvement.

Plans, coordinates, and executes programs for an assigned book of health & wellness business with the primary goal of retaining current business through the superior execution Wellness Programs. Specialist I has demonstrated ability to maintain and grow a book of business. Has an understanding and awareness of how to positively impact operating margin creating improved operations and communication tools.

Responsible for managing between $2 - $4million in annual book of middle market business  and delivering best –in-class customer service solutions on behalf of Health & Wellness Services. Listens to and tries to meet specialized client communication needs. Troubleshoots customer issues and directs internal and external resources for speedy resolution. Identifies and escalates issues as appropriate if unable to resolve.

This position requires exceptional organizational skills, as well as an ability to perform multiple tasks simultaneously.  Superior communication skills are necessary to maintain an outstanding level of service to both senior internal and external customers.
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Client Engagement Specialist
KTD Productions
Worked with big time names such as Capital One, TNT, NBA, NCAA, RAM, and Turner Sports while putting on events for the community. These events include:
• Ram Rodeo (Austin, Cheyenne, Reno, Pueblo, Pendleton, Las Vegas)
• NBA All Star Game
• Capital One Orange Bowl
• NBA Tip Off
• Men’s College World Series
• Women’s College World Series
• Women’ s Final Four
• Men’ s Final Four
My duties while working these events include:
• Operations management
• Event staffing
• Managed workers and volunteers
• Created schedules
• On field promotions
• Data Collection
• Brand/ Product Ambassador
Maple Grove, MN
Event Manager
KTD Productions
Intern
American Eagle Outfitters
https://www.linkedin.com/company/american-eagle-outfitters
Greeted incoming customers and made them aware of certain promotions. Worked on floor sets. Handled returns and exchanges. Gained one on one time with customers to help them out with outfits and sizes.
Flint, Michigan
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Sales Associate
Journeys
https://www.linkedin.com/company/journeys
Sold the recommended amount needed that day, week, or month. Cleaned and organized shoes and the work environment after the completed work day. Worked the register during each personal sale. Labeled and organized shipment in the back room. Handled inventory and set up displays.
Flint, Michigan
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Sales Associate
Public Relations
Member of Kappa Delta Sorority
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Ball State University
https://www.linkedin.com/school/ballstateuniversity/
College Prep
Grand Blanc Community High School
Kappa Delta Sorority
T-Shirt Chair
https://www.linkedin.com/in/kimberlee-m-112a74170
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https://www.linkedin.com/in/autumn-hetzer-806001134
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https://www.linkedin.com/in/meghan-bade-282336106
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https://ca.linkedin.com/in/olivier-hamel-93564b79
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https://www.linkedin.com/in/adam-casey-582ab019
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https://www.linkedin.com/in/frederick-kraft-47628367
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Attended University of Toledo
https://www.linkedin.com/in/benjaminarnsby
Detroit, MI
Benjamin Arnsby
Jr. Graphic Designer at Asset Health
https://www.linkedin.com/in/sani-ahmed-591501128
Hamtramck, MI
Sani Ahmed
Quality Assurance Analyst at Asset Health
https://www.linkedin.com/in/jacob-boyd
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Jacob Boyd
Account Analyst
https://ca.linkedin.com/in/eniola-abdul-8551b1ba
Canada
Eniola Abdul
Group Fitness instructor
https://www.linkedin.com/in/katiegaldes
Troy, MI
Katie Galdes
Lead Graphic Designer
https://www.linkedin.com/in/payton-taliaferro-71a8ab122
Detroit Metropolitan Area
Payton Taliaferro
Physical Therapy Technician at Team Rehabilitation Physical Therapy
https://ae.linkedin.com/in/abdulrhman-alaa-4ab383b2
Dubai, United Arab Emirates
Abdulrhman Alaa
Certified Personal Trainer at Body Hack Fitness Education
https://www.linkedin.com/in/gwenneth-drummond-a696b11a0
Detroit Metropolitan Area
Gwenneth Drummond
Management Staff at Planet Fitness
https://www.linkedin.com/in/tom-grube-01268b6
Plymouth, MI
Tom Grube
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https://www.linkedin.com/in/meredith-stephens-108b11177
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Meredith Stephens
Graduate of Oakland University with Bachelor of Science
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