aaliyah taylor
Customer Experience / Process Excellence Manager at The Coca-Cola Company
process excellence | customer experience | analytics
customer experience/process excellence manager leadership skill , strong business acumen experience leading team dynamic ambiguous work environment . honed industry knowledge customer experience , process excellence , operation management , program/project management . proven success working organizational level providing highly creative , innovative strategic business solution ability motivate others achieve business objective , including embracing large-scale business change achieving profitable result .
The Coca-Cola Company
https://www.linkedin.com/company/the-coca-cola-company
Prioritize and drive the implementation of a diverse range of programs, ensuring compliance and operational readiness prior to launch. 

Foster effective dialogue with cross-functional teams to facilitate immediate action, process improvements. Anticipate needs and challenges, develop short- and long-term solutions.

Partner with key stakeholders and vendors to review programs at scale, and improve internal processes to build resilience and sustainable support for this function.

Lead cross-functional working sessions and executive leadership forums for cross-organization alignment

Develop dashboards and reporting mechanisms to improve communications and transparency with our stakeholders.
Atlanta, Georgia, United States
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Customer Experience / Process Excellence Manager
Amazon
https://www.linkedin.com/company/amazon
Responsible for executing startup and administrative management of Amazon concept stores rapidly deploying new programs in agile environments.  Successfully manage multi-million dollar operating unit, multiple sites and 20 staff, including total P & L accountability, reporting, federal/state/company policy compliance, quality assurance, internal audits, human resources (recruiting, hiring/terminations), facilitate training/cross training, inventory and facilities management (loss prevention, OSHA and environmental compliance), marketing and customer service.  

Ensure operational excellence by determining KPIs and developing best practices to meet/exceed performance metrics through employee engagement, performance management/development programs, and proactively identifying process improvements by determining root causes/road-blocks and designing solutions.  Work directly with corporate Store Operations Leadership team and Product Management weekly to present performance results and convey store-level feedback to proactively identify process improvements and enhance the customer experience.  Design and develop SharePoint website for Amazon Pop-Up retail kiosk for long-term knowledge share.

Deliver 1.4 million dollars in cost savings by increasing productivity 32%  through planning, implementation, execution and management of continuous process improvement initiatives and assisting in the development, interpretation and implementation of both corporate and store/sales strategies that yield new innovative quality products and high volume sales.
Greater Atlanta Area
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Sr. Program Manager
Mercedes-Benz USA
https://www.linkedin.com/company/mercedes-benz-usa
Managed strategic projects resulting in process improvements at Mercedes Benz US corporate headquarters.  Designed, developed and launched the Mercedes Benz DRIVE technician training program in 4 facilities across the US in partnership with Universal Technical Institute.  Collaborated across business functions to develop curriculum, collateral, copy and website for the Mercedes-Benz DRIVE technician training program.

Identified, developed and implemented creative cost reduction and productivity solutions tailored to the unique needs of business units.  Ensured successful execution of business initiatives and strategic projects across a matrixed organization.  Integrated cross functional/multi-disciplined teams to identify tactical business issues, worked complex strategic solutions, developed communication plans, and monitored execution.

Forecasted national technician demand based on vehicle maintenance schedules, dealer network feedback, vehicle sales, and market research.
Greater Atlanta Area
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Program Manager
Best Buy
https://www.linkedin.com/company/best-buy
Successfully managed 7+ staff, including total P & L accountability, by optimizing operational processes that increased sales 13% and customer service results through planning, implementation, execution and management of business process/productivity improvement programs and human resources.  Improved store rank from 1,045 out of 1,055 to the top 400.

Responsible for human resources including recruiting, hiring, terminations, diversity, training/cross training, payroll, scheduling, benefits, compensation, federal, state and company policy compliance, workers’ compensation, FMLA and conducting/resolving HR investigations.  

Responsible for loss prevention, OSHA and environmental compliance, IT capability assessments and internal audits. Reduced inventory shrink 5% YOY by improving inventory tracking methods and training frontline associates to better recognize potential theft.
Indianapolis, Indiana Area
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Manager
Master of Business Administration - MBA
Business Administration and Management, General
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Indiana Wesleyan University
https://www.linkedin.com/school/indiana-wesleyan-university/
https://www.linkedin.com/in/aaliyahtay
Greater Philadelphia
Aaliyah Taylor
1st Year Student @ Cornell University
https://www.linkedin.com/in/aaliyaht
United States
AALIYAH TAYLOR
Wardrobe Supervisor, Costume Buyer, and Wardrobe Stylist
https://www.linkedin.com/in/aaliyah-taylor-68624267
Bronx, NY
Aaliyah Taylor
English Major
https://www.linkedin.com/in/aaliyah-taylor-19aaa7123
Washington, DC
Aaliyah Taylor
Document Control Administrator at Federal Energy Regulatory Commission
Indiana Wesleyan University Alumni
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https://www.linkedin.com/groups/119169
PMI Project, Program and Portfolio Management
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https://www.linkedin.com/groups/2784738
Harvard Business Review Discussion Group
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https://www.linkedin.com/groups/3044917
Smart Cities & Urban Innovation Network — Mobile, IoT, Big Data, AI, Blockchain, Drones ...
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https://www.linkedin.com/groups/1891608
Purdue Alumni
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