Arjonn Padilla, CPA
Accounts Receivable Process/Reporting Lead & Business Process Owner (Senior Team Lead) at Goodyear Regional Business Services
AR Process Lead, Business Process Owner, Senior Team Lead at Goodyear Regional Business Services
Goodyear Regional Business Services
BUSINESS PROCESS OWNERSHIP
 - Establishes, designs and maintains end-to-end Order-to-Cash (OTC) process architecture, and ensures that the global process is accurately and sufficiently documented
 - Works with other global subject matter resources in identifying and implementing Global AR process improvement opportunities
 - Partners with organizational leadership to ensure process and standards are aligned to the global business objectives
 - Works with other finance business process owners in establishing the global policies and standards related to the core OTC process, providing oversight and support to any audit requirements of the policy
 - Stewards the change management associated with any updates and changes to the process, driving adherence through clear communication and training
 - Benchmarks outside the organization to maintain a current understanding of leading practices and share with fellow business process owners and functional leadership

CONTINUOUS IMPROVEMENT
 - Identifies opportunities to streamline and simplify AR processes, increase automation and optimize system functionalities
 - Leads projects and initiatives that aim to improve and standardize processes, strengthen controls, gain efficiencies and enhance process and operational effectiveness
 - Works closely with the Continuous Improvement department to come up with the Book of Works for AR and map out plans to achieve CI targets year after year

PROCESS MANAGEMENT & REPORTING
 - Leads the governance of process documents, and ensures that taxonomies, risk and internal control matrices, process maps & process manuals are updated and controlled
 - Identifies, benchmarks and implements Key Performance Indicators for AR Processes
 - Establishes metrics and baselines and provides process reporting capabilities and performance analytics
 - Oversees the creation and maintenance of visual management boards
Accounts Receivable Process/Reporting Lead & Business Process Owner (Senior Team Lead)
Goodyear Regional Business Services
HIGHLIGHTS:
- Developed and implemented a harmonized credit policy across Goodyear locations in the ASEAN region that standardized credit/AR practices across the region
- Re-engineered the Order-To-Cash process of Goodyear Philippines that reduced past due levels from 23% to 2% of AR
- Chairs the Audit & Controls Committee within the Accounts Receivable department that ensured zero audit findings in financial and operational audits

JOB RESPONSIBILITIES:
- Manages a team of credit officers, credit analysts and dispute officers with coverage across markets in Asia Pacific (10 countries), ensuring that SLAs and KPIs are met
- Coaches and mentors associates based on their development level
- Manages staffing requirements and does workload balancing as needed
- Oversees end-to-end order-to-cash processes - order management, credit management, billing, payment application, collection and dispute resolution - ensuring that credit policies are enforced, past due accounts are followed-up and collected, payments are applied and allocated in a timely manner, disputes are addressed timely, and AR/credit collections are timely reported
- Liaises and coordinates with local business partners and stakeholders to resolve issues and concerns involving customer accounts
- Participates in the recruitment and selection of new team members
- Identifies, initiates and implements continuous improvement initiatives
- Oversees and assists in the training of newly hired associates
Bonifacio Global City, Taguig, Philippines
Accounts Receivable Team Lead
iACADEMY
https://ph.linkedin.com/company/iacademy
Teaches Accounting and Business Finance courses to Senior High School students
Develops and prepares learner materials and modules in Accounting and Finance
Manila, National Capital Region, Philippines
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Lecturer
AIG
https://ph.linkedin.com/company/aig
Supervised, managed and reviewed performance of direct reports
Facilitated conference calls and meetings with sending AIG entity stakeholders to discuss updates, workload management, resource availability, SLA, etc.
Closely monitored the team’s performance to make sure processing is done within the agreed timelines and quality goals
Interfaced with process owners in developing ramp-up plans, initial service level agreements and final service level agreement targets during process migration
Responsible for process documentation and SIPOC
Worked closely with Project Management team in making sure new work-types are migrated in strict compliance with the project timeline
Authored the Quality Management manual for newly migrated processes
Acted as a critical FTE during BCP
Ensured compliance of team members with company and country-specific laws and guidelines
Assisted in and facilitates the knowledge transfer during the migration of new processes
Trained newly hired staff
Managed and updated the process documents of the team’s assigned processes
Assisted the team in completing the work volume (statement of account reconciliation, cash receipting and allocation, bank reconciliation, provisions for uncollectible accounts, dunning of accounts, collection emails, preparation of statement of accounts, passing correcting journal entries for errors in payment allocation, etc.)
Muntinlupa City, Metro Manila, Philippines
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Finance & Accounting Team Lead
StarTek
https://ph.linkedin.com/company/startek
Facilitates new hire product and systems training
Tracks and analyses trainees’ progress and facilitates activities and exercises in order to reinforce training
Conducts recursive trainings and up-trainings for production agents in order to keep them up-to-date with client processes and technology changes
Creates and updates product and systems training (PST) modules and recommends necessary changes to the PST curriculum
Coordinates with Operations partners in conducting training needs analysis (TNA) in order to address production training needs
Stays informed and up-to-date with client processes and guidelines
Quezon City, Metro Manila, Philippines
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Process Trainer
Convergys
https://ph.linkedin.com/company/convergys
Facilitates new hire product and systems training
Tracks and analyses trainees’ progress and facilitates activities and exercises in order to reinforce training
Conducts recursive trainings and up-trainings for production agents in order to keep them up-to-date with client processes and technology changes
Creates and updates product and systems training (PST) modules and recommends necessary changes to the PST curriculum
Coordinates with Operations partners in conducting training needs analysis (TNA) in order to address production training needs
Stays informed and up-to-date with client processes and guidelines
Bacolod City, Philippines
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Process Trainer
Master of Business Administration - MBA
Business Administration, Management and Operations
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University of the Philippines
https://ph.linkedin.com/school/university-of-the-philippines/
BS
Accountancy
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University of Saint La Salle
https://ph.linkedin.com/school/university-of-saint-la-salle/
Australian Institute of Credit Management
Member
Professional Regulation Commission
184961
Certified Public Accountant
https://ph.linkedin.com/in/sherwin-yanzy-enriquez
Metro Manila
Sherwin Yanzy Enriquez
Director Technology at Formula Green Corporation
https://ph.linkedin.com/in/jesfermalijan
Metro Manila
Jesfer Malijan
Software Implementation Consultant
https://ph.linkedin.com/in/alejo-jr-dela-torre-946384122
Philippines
Alejo Jr. Dela Torre
Area Planning Asst. at PMFTC Inc.
https://ph.linkedin.com/in/dina-marie-a-49ab7031
Metro Manila
Dina Marie A.
Technology Consultant at DXC Technology
https://ph.linkedin.com/in/eduardo-jr-villanueva-21788855
Metro Manila
Eduardo Jr Villanueva
Expert Technical Engineer (Customer Support) at Finastra Philippines, Inc.
https://ph.linkedin.com/in/mike-acuna
Metro Manila
Mike Acuna
Enterprise Architect at ePLDT, Inc.
https://ph.linkedin.com/in/john-paul-palma-20053058
Cavite
John Paul Palma
IT Service Management Solution Architect at Philip Morris
https://ph.linkedin.com/in/gilbert-marpuri-70413744
Metro Manila
Gilbert Marpuri
IT Project Development Head (Agile Project Manager)
https://ph.linkedin.com/in/ryan-martin-de-leon-95b96225
Metro Manila
Ryan Martin De Leon
Program Manager at Emerson Automation Solutions
https://ph.linkedin.com/in/jeremy-kirk-chavez-b897846
Metro Manila
Jeremy Kirk Chavez
Project Manager at Nokia
https://ph.linkedin.com/in/christian-bancale
Metro Manila
Christian Bancale
DevOps Engineer at ING
https://ph.linkedin.com/in/fulgencio-madrazo-pmp-7b058529
Metro Manila
Fulgencio Madrazo, PMP
Global Program Manager
https://ph.linkedin.com/in/ricmer-francisco-cpa-14152a79
Metro Manila
Ricmer Francisco, CPA
Business Process Owner - Accounting to Reporting (ATR) Manager at Maersk Global Service Centres
https://ph.linkedin.com/in/luisito-mendoza-823a122a
Metro Manila
Luisito Mendoza
Senior Team Leader
https://ph.linkedin.com/in/sammie-samson-351a0713b
Philippines
Sammie Samson
Ubiquity
https://ph.linkedin.com/in/kristoffer-nelson-agnote-b33b27120
Metro Manila
Kristoffer Nelson Agnote
Senior Team Lead at ADP
https://ph.linkedin.com/in/christian-ferreras-3058b422
Metro Manila
Christian Ferreras
Annotation Lead at EMAPTA
https://ph.linkedin.com/in/mardy-campomanes-00390173
Metro Manila
Mardy Campomanes
Platform Product SME - Management Reporting
https://ph.linkedin.com/in/anneleen-sison-01a17598
Pasig
Anneleen Sison
Insurance Verification Associate | Medical Billing Specialist | Seasoned Team Lead | AR Specialist
Gusto ni Arjonn Padilla, CPA
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I’m happy to share that I’m starting a new position as Asia Pacific Cash Management Lead. Japan Treasurer at The Goodyear Tire & Rubber Company!…
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I am so excited! This is a true game changer. You see, the Philippines has one of the highest logistics cost to sales at around 25%. Most of it is…
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Animating from home on Encanto meant using my bedsheets as skirt reference 💃 🦋 #encanto #disneyanimation #animator
Atlantic Business Hub - International Consultants
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Tech Innovation | Tech StartUps
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Trainers Union
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