aaron burris
Director of Operations at The Westin Denver International Airport
director operation - hospitality ▶ strength general management , profit , process improvement , team development , & quality . ▶ able lead new development turn around existing property . kind & goal oriented .
dedicated career hospitality industry , energized day new exciting challenge given . providing superior service creating memorable experience guest ensuring team member inspired achieve goal top motivator . practice solution-based leadership philosophy , working hard solve problem improve process . look back career , proud led large renovation remote island well opening brand-new hotel . experience helped become leader today . ►what best • driving customer satisfaction system , process , brand reputation , service delivery . • engaging team providing strategic leadership , ensuring performance , achieving fiduciary quality goal . • directing marketing effort , sale strategy , implementing program increase revenue , quality , profit . • spearheading annual planning establishing goal sale , marketing , operation , hr . • developing facilitating positive business community relationship benefit property ’ positioning . • overseeing concept development , proforma , design , construction planning . • championing health safety initiative result accident-free workplace . • exceeding p & l objective per pre-determined projection company expectation . ►my core competency customer service , team development , capital improvement , project management , problem solving , kpi analysis , budgeting , p & l oversight , inventory/purchasing , safety enforcement , financial reporting , marketing & sale promotion , revenue generation , building & system oversight , vendor relation ►hotel/resort background career , worked following hotels/resorts : airport hotel - westin denver international airport convention hotel - westin seattle island resort/timeshare - westin st. john luxury resort - phoenician suburban mixed-use hotel - westin bellevue ►selected impact • presided $ 85 million resort renovation . hired contractor , coordinated scheduling , arranged purchasing directed delivery . • improved g ( guest voice score ) 40 % within first 6 month operation . • reduced f & b cost 30 % , improving profit margin 15 % . ►something unique completed mountain survival training marine corp . ►contact reached aaron.burris @ westin.com
The Westin Denver International Airport
https://www.linkedin.com/company/westin-hotels-&-resorts
Oversee operations of AAA 4 Diamond hotel with 519 rooms and 37,000 sq.ft. meeting space. Administer $61 million budget, generating $61 million in annual revenue. Manage teams of 125-300 associates, ensuring proper staffing and hiring as many as 250 employees during peak periods. Orchestrate smooth service execution for Front Office, Housekeeping, full-service Restaurant and Coffee Shop, Banquets, Catering, Rooms, IT, and Security departments. Develop and launch training and programming, new processes, and strategic initiatives, collaborating with cross-functional managers. Participate in collective bargaining negotiations with Local 23 representatives. Meet monthly with owners for financial review. 

Highlights:
•	Guided creation of new operations division.
•	Established vendor relationships, installed POS systems, ordered supplies and stocked inventory. 
•	Architected processes and programs, created training curriculum and developed handbooks and manuals.
•	Pioneered and facilitated onboarding practices including 10-day training event in advance of Grand Opening. 
•	Decreased turn over by 25% through increased focus on creating a great work environment/culture for the hotel.
•	Streamlined check-in/check-out procedures, trimming guest waiting times by 40%.
Denver CO
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Director of Operations
The Westin Denver International Airport
https://www.linkedin.com/company/westin-hotels-&-resorts
Executed management and daily operations of 96 room, 297 timeshare villa property comprised of two full-service restaurants, marketplace, health club, full-service marina, pool, and beach access. Facilitated owner relations, collaborating with 3 HOA’s and serving an average of 5,000 guests per month. 

Highlights:
•	Assessed, developed, and managed 4 budgets totaling $100 million for corporate account and Starwood Vacation Owners.  
o	Surpassed Rooms and F & B division goal expectations. 
•	Increased productivity by 10%, guest experience scores by 12%, and reduced food costs by 10%.
•	Worked with vendors for cost-effective product options, saving company $75,000 annually. 
•	Supported $10.5 million Virgin Grand renovation by coordinating concept development, proforma, design, and construction planning.
St. John, USVI
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Director of Operations
The Westin Denver International Airport
https://www.linkedin.com/company/westin-hotels-&-resorts
•	Responsible for short and long term planning and day-to-day operations of the Rooms Division as well as the 2 HOA’s and the related areas.  
•	Areas of responsibility/management include: Front Office, Guest Services, Housekeeping, Service Express, Marina, Health Club, and SVO operations.
•	Recommend budget and managed expenses within approved budget constraints.  
•	Exceeded all goals for the Rooms Division in following areas: GEI, Productivity, and Budget goals.
•	Helped oversee a $10.5-million-dollar renovation to our Virgin Grand phase of the property.
St. John, USVI
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Director of Rooms
The Westin Denver International Airport
https://www.linkedin.com/company/westin-hotels-&-resorts
Drove guest satisfaction for hotel with 337 rooms and 25,000 sq.ft. meeting space. Managed 35 associates including Front Desk, Concierge, Luggage Attendants, Dining, and Valet. 

Highlights:
•	Championed GSI initiatives, raising Rooms Division satisfaction scores by more than 12%. 
•	Acted as interim Director of Housekeeping during required absence.
Bellevue WA
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Director of Front Office
The Westin Denver International Airport
https://www.linkedin.com/company/westin-hotels-&-resorts
•	Acted as Front Office Manager in the absence of the Director of Front Office.
•	Worked very closely with DOSM and DOR to increase perfect fills by improving past procedures. 
•	Developed a mentorship program to assist supervisors by obtaining further training, to enhance their careers, training such as BI training, and mentorship through example.
•	Team Leader for the Emergency Response Team.
•	Assisted with forecasting and ensuring that front office labor and revenue are aligned with budget.
Seattle WA
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Lead Front Desk Manager
The Phoenician Resort
https://www.linkedin.com/company/the-phoenician-resort
•	Responsible for the daily operations of the Concierge Department and the Funicians Kids Club, consisting of 18 employees.
•	Spearheaded the implementation of a quarterly resort guide newsletter that is distributed in every guestroom.
•	Implemented new programs for the Funicians Kids Club to better enhance the overall experience for the guests and increase revenues.
•	Received the “Best Concierge” platinum award from 944 magazine for 2006.
•	Oversaw a complete interior remodel of the Funicians Kids Club.
•	Acted as the Manager on Duty for the resort in the absence of the General Manager and the Resort Manager.
•	Responsible for the overall satisfaction and experience for all internal and external guests of the resort.  
•	Assisted guests with challenges, concerns, and special requests and acted as the initial point of contact for all VIP guests.
Scottsdale AZ
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Guest Relations Manager/ Concierge Manager
B.S.
Hotel Restraurant Management
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Northern Arizona University
https://www.linkedin.com/school/northern-arizona-university/
Associate’s Degree
General Studies
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Arizona Western College
https://www.linkedin.com/school/arizona-western-college/
https://www.linkedin.com/in/laura-johnson-formerly-gustafson-cmp-55618723
Denver, CO
Laura Johnson (formerly Gustafson), CMP
Meeting & Event Manager
https://www.linkedin.com/in/jeniciadalmida
Denver, CO
Jenicia Dalmida
Night Audit Supervisor at Colorado Hospitality Services, Inc.
https://www.linkedin.com/in/angel-esquembre-1b9189b
Greater Birmingham Area
Angel Esquembre
Food and Beverage Manager at The Club inc.
https://www.linkedin.com/in/melody-tucker
Aurora, CO
Melody Tucker
Assistant General Manager at Stonebridge Companies
https://www.linkedin.com/in/darin-payne
Denver, CO
Darin Payne
Executive Hospitality Recruiter and Consultant
https://www.linkedin.com/in/sarah-beckner
Denver Metropolitan Area
Sarah Beckner
Director of Human Resources
https://www.linkedin.com/in/renata-voss-639a16b
Littleton, CO
Renata Voss
Healthcare professional | Customer Service Specialist | Lifetime Learner | Experienced Revenue Strategist
https://www.linkedin.com/in/dailure-stevens-b3b86a74
United States
Dailure Stevens
Assist Service Express Manager at Westin St. John Resort & Villas
https://www.linkedin.com/in/gina-martin-1a801418
Denver Metropolitan Area
Gina Martin
Task Force Director of Front Office
https://vi.linkedin.com/in/robert-glabach-58980b69
US Virgin Islands
Robert Glabach
Director of Event Management
https://www.linkedin.com/in/laura-lojas-859b407
Arvada, CO
Laura Lojas
General Manager at the Westin Denver International Airport
https://www.linkedin.com/in/curtis-heath-ab87ab14
Denver, CO
Curtis Heath
Westin DIA
https://www.linkedin.com/in/brian-easley-154b4a119
Kihei, HI
Brian Easley
Hospitality & Sales Professional Looking for the Next Challenge
https://www.linkedin.com/in/melissa-thomas-b5a78313
United States
Melissa Thomas
director of finance at Starwood Hotels & Resorts Worldwide, Inc.
https://www.linkedin.com/in/lauren-goodyear-186a931a1
Denver, CO
Lauren Goodyear
Group Housing Coordinator at White Lodging
https://www.linkedin.com/in/wandell-james-539830a5
Hawaii, United States
Wandell James
Executive Stewarding Manager at The Grand Wailea Resort and Spa
https://www.linkedin.com/in/eric-fotinatos-683aa529
Seattle, WA
Eric Fotinatos
Cleaning Like Lives Depend On It!
https://www.linkedin.com/in/traci-pastoric-0b47b7142
Denver, CO
Traci Pastoric
Let's do this!
https://www.linkedin.com/in/eduardo-rodrigues-a3800824
Newport Beach, CA
Eduardo Rodrigues
Director Of Operations at Marriott International
Maureen Bauer
      
          



            
              
        
              
  

    
        Aaron was the manager of my supervisor at The Phoenician resort.  Aaron was a great manager.  Our department was organized and ran very smoothly.  His standards of professionalism are very high, and he shared his expectations with the team.  Aaron raised the bar on the level of service he expected us to lend our guests.  He is the ultimate professional.  Any hotel, company or organization would do well to have Aaron on it's team.
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When interviewing with a company, be sure to look up ex-employees on LinkedIn who had that role and ask what it was like working there. Checking…
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I am beyond excited to announce that I will be pursuing my career in hospitality at that Gaylor Rockies Marriot upon graduating this spring! I will…
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Touring Lido House Newport Beach with David Marriott and Liam Brown #marriottpeoplematter#leadershipexcellence
https://www.linkedin.com/in/aaron-burris-5ab4235
Nashville Metropolitan Area
Aaron Burris
Senior Pricing Manager at McKesson
https://www.linkedin.com/in/aaronburrista
Kansas City Metropolitan Area
Aaron Burris
Talent Acquisition at Onspring
https://www.linkedin.com/in/aaron-burris-81889417
Katy, TX
Aaron Burris
Regional Operations Director at Epic Health Services, Inc.
https://www.linkedin.com/in/aaron-burris-05597636
Topeka, KS
Aaron Burris
National Account Manager at SC Johnson Professional® USA
Resume Writers & Career Coaches
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