Hamid Safi
IT Support Manager at ARX COMMUNICATIONS LLC
IT Manager
IT Manager with 10+ years of progressive experience managing, planning, and administering IT network infrastructures, operations, security, and enterprise systems. Hands-on experience deploying IT and technical projects, managing IT Service Desk, providing customer support and service, and building professional teams.
ARX COMMUNICATIONS LLC
https://www.linkedin.com/company/arx-communications-llc
Major Responsibilities:
- Planned, designed, developed, and maintained computer information systems and IT network infrastructure for 1600+ users, 3000+ devices, and multiple office locations
 - Developed and managed a reliable IT team of 30+ supervisors, network administrators, and network engineers to maintain reliable, secure, and available IT network services and systems for 9 major regions across the country
- Established and maintained professional relationships and satisfied customers by effectively communicating and ensuring to meet committed Service Level Agreement (SLA), providing 99.9999% service availability, and responding to highly time-sensitive tickets in a committed manner
- Planned, deployed, and maintained local area network (LAN), wireless network (WLAN), and wide area network (WAN) for 1600+ active users and 3000+ devices
- Maintained network security performance and data integrity through the deployment of Next-Generation Firewalls to enforce access security policies, implementing Intrusion Detection and Prevention (IPS), Deep Packet Inspection (DPI), web filtering, Data Loss Prevention (DLP), and Network Load Balancing (NLB)
- Deployed Cisco ASA and Firepower Threat Defense (FTD) to implement virtual private network (VPN) via IPSec and SSL encryption methods and security features such as Multi-Factor Authentication (MFA) via Secure Token
- Identified, managed, and implemented up-to-date technologies and solutions, including enterprise software Microsoft Dynamics 365 as Enterprise Resource Planning (ERP) tools for continuous business process improvement
- Spearheaded business process improvements and strategies, developed policies and procedures and fulfilled requirements
- Maintained professional work environment by creating a culture of teamwork, developed personal growth opportunities, provided professional training and on-the-job orientations
20171
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IT Support Manager
Asia Consultancy Group
https://www.linkedin.com/company/asia-consultancy-group
- Managed and led IT department, Network Operations Center (NOC), and Satellite Communications teams of 30+ to oversee the company’s IT enterprise network infrastructure and system management, operations, development, maintenance, and security
- Planned, deployed, and managed various security appliances of Next-Generation Firewalls (NGFW), unified threat management (UTM), and Network Access Control (NAC), including Fortinet FortiGate FG-Series and SonicWall NSA Series to safeguard network security, maintain data integrity, and ensure compliance with requirements
- Monitored and analyzed network traffic for systems performance and performed preventative action to reduce security incidents through ManageEngine NetFlow Analyzer, OpManager (NMS), IDS/IPS, and EventLog Analyzer (SIEM)
- Enforced and maintained network security and integrity by deploying Palo Alto 5000 Series NGFW to monitor network flow, analyze network security incidents, and apply systems upgrades and patches
- Interviewed and evaluated 200+ candidates and identified and hired 50+ candidates to build reliable, professional teams; provided professional training and growth opportunities and improved quality and efficiency of work
- Improved effectiveness of the team by 60% and reduced response times by 75% through coaching of staff, communication of expectations and responsibilities, and proper prioritization
- Oversaw departmental and project procurements, vendor management, and inventory management systems
Kabul, Afghanistan
IT Support Manager
Asia Consultancy Group
https://www.linkedin.com/company/asia-consultancy-group
Major Responsibilities:
- Planned, deployed, and troubleshot IT network infrastructure and services, including Windows Servers 2012/2016/2018, Cisco Catalyst routers and L2/L3 switches, and Kerio Gateway/Firewall systems
- Installed ManageEngine OpManager network management system to perform network monitoring, analyze network flow, capture security incidents and logs, undertake preventative measures, apply systems upgrades, and prepare performance reports
- Secured networks and enforced policies by deploying Fortinet FortiGate FG-200E NGFW to implement IPS, DPI and content filtering, NLB, and Gateway protections
- Deployed Palo Alto 5020 Series security appliances to enforce and maintain network security, integrity, and performance by monitoring network flow and analyzed network security incidents and logs
- Planned and deployed projects such as IT trouble ticketing system, private automatic branch exchange (PABX), video teleconferencing system (VTC), security cameras and video surveillance systems (closed-circuit television: CCTV), and door access control & attendance system
- Prepared and maintained installation documentation, User Acceptance Testing (UAT) reports, and network diagrams and layout
Kabul, Afghanistan
Network Administrator
Asia Consultancy Group
https://www.linkedin.com/company/asia-consultancy-group
Major Responsibilities:
- Configured and managed Windows Servers 2003/2008 services, including administration of Active Directory Users and Computers, Policies, and Exchange Email server mailboxes
- Identified and resolved network issues within LAN, WAN, operating systems Windows XP/Vista, Windows Server 2003/2008, and various software and applications
- Configured and installed network elements and peripherals, including Cisco routers, switches, wireless access points, firewalls, HP printers, and other network peripherals
- Prepared network system availability, performance, and activity report to manager
- Applied systems upgrades, updates, patches, and performed routine system backups
- Remote VSAT stations and Hub systems assembly and installations, including antenna assembly, waveguide, HPA/SSPAs, up/downconverters, LNA/LNB/LNCs, and baseband equipment installation
- Preform antenna pointing, cross-polarization test, use of spectrum analyzer, and understanding of link budget requirements and RF communications
Kabul, Afghanistant
IT Support & VSAT Engineer
Afghan Wireless
https://www.linkedin.com/company/awcc
Major Responsibilities:
- Provided day-to-day helpdesk support and resolved issues within LAN, WAN, Windows XP/7, Windows Server 2000/2003, wired and wireless networks, including accessing shared file servers, printers, and other network peripherals
- Configured and managed LAN routers, switches, and firewalls, as well as user email accounts, Active Directory users, and other network services
- Performed network monitoring, network cabling, hardware assembly, software installation, troubleshooting, and maintenance
Kabul, Afghanistan
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IT Support Engineer
Information Technology and Computer Science
Bachelor of Science (BS) with a concentration in Computer Science and Information Technology
Computer Science Program: The curriculum provides a balance between important theoretical concepts and practical applications, and provides students with solid mathematical foundations.
Computer Science
The American University of Afghanistan
ARX Communications provides premier IT engineering and telecommunications services including building IT and Telecom infrastructure, Radio Access Network (RAN) sharing, managed services, Digital TV broadcasting network, power engineering, air traffic surveillance, and ICT solutions. Asia Consultancy Group (ACG) is headquartered in the United States as ARX Communications, with business operations in south Asia.
ARX Communications
IT Director
Asia Consultancy Group (ACG) provides premier IT engineering and telecommunications services including building IT and Telecom infrastructure, Radio Access Network (RAN) sharing, managed services, Digital TV broadcasting network, power engineering, air traffic surveillance, and ICT solutions. Asia Consultancy Group (ACG) is headquartered in the United States as ARX Communications, with business operations in south Asia including Afghanistan and UAE.
Asia Consultancy Group
ICT Manager
The American University of Afghanistan is Afghanistan’s only private, not-for-profit, non-partisan and co-educational university. It opened its doors in 2006 with an initial enrollment of 50 students, and today enrolls more than 1,700 full and part-time students. It has produced 29 Fulbright Scholars and maintains partnerships with the world’s most prestigious universities, including Stanford University, Georgetown University, and the University of California network.
The American University of Afghanistan
Student
Afghan-Wireless Telecommunication Company (AWCC) is Afghanistan's first mobile communications company offering cell phone and Internet services (i.e. 2G, 4G, Super Wi-Fi Internet, mobile payment services, etc.).
Afghan Wireless
IT Support Engineer
ATIS UHER Voice Recording System (VoiceCollect MDx System)
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Copperchase Air Traffic Systems Engineering
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Harmonic Digital Video Broadcasting Satellite 2G (DVB-S2)
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Harris Maxiva UAX Digital TV Transmitter DVB-T2 Series 888-2693-004
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Novel-Super-TV Digital Video Broadcasting Satellite 2G (DVB-S2) and Head End Systems
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Rohde & Schwarz Radio & Voice Communications Systems for Air Traffic Control (ATC)
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Thales Air Aviation Multilateration & Automatic Dependent Surveillance & Ground Surveillance System (MAGS)
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TrinityAres Digital TV Monitoring for Digital TV Systems
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Vaisala AviMet Automated Weather Observing System (AWOS)
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ZTE Telecommunications Advance Technology for Radio Access Network (RAN) Sharing System
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iDirect Advanced iDirect Operation & Maintenance (AiOM)
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iDirect Operation & Maintenance (iOM)
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Manage the deployment and commission of the ZTE System PRMS project that offers many power system monitoring & measurement features for 250 remotes cell sites including electrical parameters, environmental conditions, door closures, presence of fire & smoke, motion, and fuel level.
ZTE System Power Remote Monitoring
In 2015, manage the deployment of iDirect Satellite Hub Series 15100 as a part of TDMA satellite transmission network to support VSAT remote terminals, RAN sharing network, delivering GSM services to the remote areas of Afghanistan, and Internet Services.
iDirect Satellite Hub Deployment
The project started in April 2015 after ACG acquired the first license for Digital TV Broadcasting on Terrestrial (DVB-T2) and Satellite in Afghanistan. Besides the company massive investment in building new infrastructures required to enable the transition of analogue to digital broadcasting, I am among the project managers responsible for the network planning, implementation, and equipment installation of DTV project. Technologies used: Huawei, Harmonic Technology, Novel-SuperTV, and Harris Broadcast.
o	Microwave Link Connectivity:
Huawei NetEngine and NERA Wireless Infrastructure Microwave Networks 
Build and manage high capacity Point-to-Point microwave hybrid mesh topology microwave backbone network and IP network to connect DTV Head End to the Transmitter sites.
o	CBNL PTP PMP Link Connectivity:
Cambridge Broadband Networks Ltd (CBNL)
Build, manage, and deploy point-to-multipoint (PMP) IP network backhaul for the remote TV stations & customers connectivity to DTV Head End for video content transfer.
Digital Terrestrial Television (DTTV) and Direct to Home (DTH)
The concept of open Multiple Operator Radio Access Network (MORAN) provides the GSM operators an opportunity to share all elements of the network including BTS, BSC, towers, antennas, power sources, and other resources. The solution was accepted for the Telecom Development Fund (TDF) since the concept proved to be cost effective for all the operators to extend their service coverage to hard-to-reach economically deprived remote regions. I am the Network project manager among the team who have designed, build, optimized and managing 120 GSM cell sites.
Radio Access Network Sharing for Telecom Operators & Telecom Development Fund (TDF)
The main purpose of the project was to build Mazar-e-Sharif International airport approach and tower control systems to manage aircraft surveillance and air traffic control network for Afghanistan Civil Aviation Authority (ACAA). I have received comprehensive trainings to manage the installation, commissioning, maintaining the networks and train the air controllers. The project was kicked off in 2014 and completed successfully in18 months.
Rohde & Schwarz Radio and Voice Communications Systems for Air Traffic Control (ATC)
https://www.thalesgroup.com/en/worldwide/aerospace/press-release/thales-helps-secure-air-traffic-afghanistan
In 2012, Thales Deutschland has awarded this 2-year project to ACG with the specific goal to build Afghanistan’s air aviation highways coverage. Among other program and project managers, I was IT and VSAT project manager and responsible for installation, commissioning and maintenance of 30 WAM sites all overall Afghanistan for this 2-years project.
Thales Wide Area Multilateration (WAM) & Automatic Dependent Surveillance & Ground Surveillance System (MAGS) Air Aviation System
https://www.thalesgroup.com/en/worldwide/aerospace/press-release/thales-helps-secure-air-traffic-afghanistan
VT iDirect
www.idirect.net
iDirect Advanced iDirect Operation & Maintenance (AiOM)
http://www.idirect.net/Training-and-Services/Training/Advanced-iOM-iDX-3X.aspx
VT iDirect
www.idirect.net
iDirect Operation & Maintenance (iOM)
http://www.idirect.net/Training-and-Services/Training/iDirect-Operation-and-Maintenance-iDX-3X.aspx
ZTE Corporation
ZTE Radio Access Network (RAN) Sharing System
Novel-SuperTV (NSTV)
Novel-Super-TV Digital Video Broadcasting Satellite 2G (DVB-S2) and Head End Systems
Broadway Science & Technology/ BROADV
TrinityAres Digital TV Monitoring for Digital TV Systems
Harmonic
Harmonic Digital Video Broadcasting Satellite 2G (DVB-S2)
GatesAir
Harris Maxiva UAX Digital TV Transmitter DVB-T2 Series 888-2693-004
Atis Uher SA
www.voicecollect.net
ATIS UHER Voice Recording System (VoiceCollect MDx System)
http://www.voicecollect.net/voicecollect-mdx.html?&L=1
COPPERCHASE LIMITED
www.copperchase.co.uk
Copperchase Air Traffic Systems Engineering
http://www.copperchase.co.uk/ats-products.html
Rohde & Schwarz
Rohde & Schwarz Radio & Voice Communications Systems for Air Traffic Control (ATC)
Vaisala
www.vaisala.com
Vaisala AviMet Automated Weather Observing System (AWOS)
https://www.vaisala.com/en/products/systems/avimetr-automated-weather-observing-system-awos
Thales
www.thalesgroup.com
Thales Air Aviation Multilateration & Automatic Dependent Surveillance & Ground Surveillance System (MAGS)
https://www.thalesgroup.com/sites/default/files/asset/document/mags_datasheet.pdf
Cisco
Cisco Network Certified Associate
Microsoft
Designing Security for Microsoft Networks
Microsoft
Microsoft Certified Professional
Microsoft
Microsoft Office User Specialist
https://af.linkedin.com/in/mateen-mashal-ba4491221
Kabul
Mateen Mashal
Internal Auditor at Afghan United Bank (AUB)
https://ae.linkedin.com/in/nilofar-ghazanfar-3a7214119
United Arab Emirates
Nilofar Ghazanfar
You achieve what you strive for.
https://in.linkedin.com/in/aradhna-singh-39007421a
Ludhiana
Aradhna Singh
Job Consultant
https://ca.linkedin.com/in/majeed-qarar
Pitt Meadows, BC
Majeed Qarar
Previous Cultural Attache at the Embassy of Afghanistan in Washington D.C
https://hk.linkedin.com/in/jeremy-benaud-662824200
Hong Kong
Jeremy Benaud
Air Traffic Controller at Serco
https://ca.linkedin.com/in/marvin-gogal-35680875
Airdrie, AB
Marvin Gogal
Senior Technical Consultant
https://www.linkedin.com/in/angelo-dalla-santa-763bb652
Burlington, MA
Angelo Dalla Santa
E
https://www.linkedin.com/in/william-lunn-9bb88673
Arlington, VA
William Lunn
Service Desk Technician at Aireon LLC
https://www.linkedin.com/in/steve-dockerill-27a2a3a0
Cumming, GA
Steve Dockerill
IT Management Consultant at IBM Corporation
https://www.linkedin.com/in/nick-powell-a6b21312
Chicago, IL
Nick Powell
Director of IT at AAII
https://www.linkedin.com/in/eric-schultz-mn
Rochester, MN
Eric Schultz
Program Director at IBM
https://www.linkedin.com/in/richard-rick-duda-4008036
Chicago, IL
Richard (Rick) Duda
IT Supervisor I at NORC at the University of Chicago
https://www.linkedin.com/in/henry-nguyen-b53a2314
Greater Chicago Area
Henry Nguyen
Cloud & Infrastructure at CCG Catalyst Consulting Group
https://www.linkedin.com/in/diane-stoner-1095106
Silver Spring, MD
Diane Stoner
Senior Consultant, Technology Management at DelCor Technology Solutions
https://www.linkedin.com/in/kelliemwilson
Westchester, IL
Kellie Wilson
Strategic and visionary leader who translates strategy into details.
https://www.linkedin.com/in/makhoon
Glen Ellyn, IL
Mohammad Akhoon
Information Technology infrastructure Intern  at American Society for Clinical Pathology (ASCP)
https://www.linkedin.com/in/tony-parrillo-a340975
Crystal Lake, IL
Tony Parrillo
Director of IT Infrastructure at American Hospital Association
https://www.linkedin.com/in/jyothi-biddala-5191149a
Ashburn, VA
Jyothi Biddala
Director of Information Technology at National Association of Chain Drug Stores (NACDS)
https://www.linkedin.com/in/darek-dobosz-7253915
Greater Chicago Area
Darek Dobosz
Enterprise Infrastructure Architect  with strong IT architecture, engineering and security experience.
https://www.linkedin.com/in/malek-khader
New York City Metropolitan Area
Malek Khader
Senior Director at Mediacom
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Back in 2019, I almost screwed up because of a bad deal - someone stole a large chunk of my money and I couldn't do anything about it. I was on the…
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Greater Paris Metropolitan Region
Hamid Safi
Salarie
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Brisbane, QL
Hamid Safi
Senior Associate Transport Modeller | PhD | RPEQ | MIEAust
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Greater Vancouver Metropolitan Area
Hamid Safi
Journalist, Public Relations & Community Development Specialist
https://ae.linkedin.com/in/hamid-safi-447315a6
United Arab Emirates
Hamid Safi
CEO at Safi Airways
CISCO CERTIFICATIONS
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Network Operations Center (NOC) Professionals
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Developers - Android, iOS developer , Blockchain, Ethereum, Java, Ruby, .net, php, django, etc
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Afghan Professionals Association
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What's Up, NOC?
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United Nations
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Information Technology, FinTech, Blockchain and Bitcoin Innovation
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802.11n
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Network & Application Monitoring
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CISCO
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Career & Personal Development
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IT Specialist Cybersecurity Network
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Cloud Computing, Cybersecurity, SaaS, Data Centre & Virtualization
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IT Security Specialist
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