Andrew Bond
Co-Founder, IT Manager, Senior Tech at Mad Dog Computer Repair and Services
IT Manager - Senior Technical Support Specialist - Program Management - Team Leader - Experienced - Seeks New Employment
Dynamic, skilled IT Professional with proven success in technical customer support on all phases of computer hardware, software and network access. Provides exceptional attention to detail and customer service on all end user levels. Excellent problem-solving skills and a commitment to ensuring timely, quality solutions to end user issues. Demonstrated ability to actively listen to and ability to work cohesively with end users. Committed to improving processes which enhance service, increase performance & efficiencies and reduce costs. Dedication to every assignment and whatever task is at hand, even if it is a completely new situation.

Specialties: Technology Support, Procedural Streamlining, Technology Management.
Mad Dog Computer Repair and Services
https://www.linkedin.com/company/mad-dog-computer-repair-and-services
Family owned online sales company & computer services business.

•	Manage all technology and human resource matters.
•	Provide daily external customer support to 1,200+ business and residential customers in both standalone and networked situations including printers and other peripherals by interacting telephonically, electronically, and in-person.
•	Implement, support and manage Windows Server 2008, 2008 R2, 2012, 2012 R2 and 2016 networks and Windows 7, 8, 8.1, 10 and macOS environments.
•	Share technical knowledge and help mentor fellow techs/team members.
•	Continued development of knowledge base articles to document troubleshooting steps and common solutions to frequently asked questions and typical support cases.
•	Utilize internal support tools, such as HubSpot CRM, to monitor, track, and document customer support and repair cases and other related activities.
•	Training and communication of complex technical information to non-technical users.
•	Achieved a cost savings to the company in excess of $250,000 over the last 10 years by evaluating new technologies and incorporating them into later proposals and designs to utilize cutting edge technology to increase efficiency.
Portland, Oregon Area
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Co-Founder, IT Manager, Senior Tech
Portland PC, Inc
Computer services business providing balance of system solutions for business and residential clients.

•	Provided on-site, remote and telephone customer services and support to over 500 external business and residential customers who were using assorted Windows and Mac desktop & laptop computers in both standalone and networked situations.
•	Performed all diagnostics, upgrading and repair of computer hardware and software.
•	Demonstrated leadership, sound judgment and positive conflict resolution skills.
•	Designed, installed, performed maintenance and diagnostics of Windows Server SBS, 2000, 2003 and 2008 networking environments.
•	Delivered excellent problem-solving skills and commitment to ensure timely, quality solutions to customer issues.
Beaverton, OR
Manager and Senior Technician
Restoration Hardware
https://www.linkedin.com/company/rh1
$2.5 billion specialty retail sales company with over 100+ retail stores and several distribution centers.
	
•	Provided over the phone internal customer remote support and issue resolution for all operations in 100+ retail stores in the USA and Canada, which used retail POS systems from NSB Retail Systems PLC, as well as the same support for several hundred internal customers in the corporate headquarters. 
•	Streamlined manual processes and improved customer support efficiencies by 25% through launching standardization of configurations at the stores and by producing scripted procedures.
•	Led the due diligence process for tracking and following up progress of service requests using the Siebel CRM system, and 3rd party websites.
•	Improved customer support services SLA compliance by 20% by producing detailed knowledgebase documentation, troubleshooting guides and instruction manuals.
San Francisco Bay Area
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Systems Administrator
Nova Group Inc
https://www.linkedin.com/company/nova-group
Napa, California
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Information and Technologies Manager
County of Sonoma Human Resources
https://www.linkedin.com/company/county-of-sonoma
Responsible for meeting the computing needs of 575+ users for the $90 million Human Resources Department  in 9 buildings throughout the county, utilizing Novell NetWare 4.1 LAN/WAN topology with Windows 3.1, Windows 95, Windows NT, UNIX, Macintosh, and Mainframe platforms.

Assisted the Information Services Department in delivery of engineer-level services including project management and collaborated within team environment to provide on-site LAN, desktop and peripheral support in the Human Services Department; allowed the Information Services Department to allocate their resources elsewhere and resolved HS client problems in a timely manner.

Developed and implemented Microsoft Access applications with Visual Basic user interfaces for automated quality assurance; substantially improved the quality assurance and problem solving abilities of the HS IT department due to recording of problems and related circumstances.

Solved difficult user problems such as operating system and software errors both in in-person and in a phone-in help-desk capacity
Sonoma County, CA
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Computer Support Specialist
Creative Leisure International
https://www.linkedin.com/company/creative-leisure-international
Petaluma, California
Network Administrator/Programmer
Tabra International, Inc
Novato, California
IT Manager
One of 6 national finalists for the 2001 award contest “Best In Technology Solutions” from the Associated Builders and Contractors association, based upon subject-matter knowledge & documentation, written & verbal communication and technology management skills.
Associated Builders and Contractors Association
Best In Technology Solutions - National Finalist
Microsoft
Microsoft Certified Professional (MCP)
Microsoft
Microsoft Certified Systems Administrator (MCSA)
Microsoft
Microsoft Certified Systems Engineer (MCSE)
https://www.linkedin.com/in/robin-nadolski-5255b0108
El Campo, TX
Robin Nadolski
--
https://www.linkedin.com/in/joellen-schmidt-bb837960
Caldwell, KS
Joellen Schmidt
retired at USD 360
https://www.linkedin.com/in/johnny-grilliot-68b249182
Wichita, Kansas Metropolitan Area
Johnny Grilliot
Truck Driver at Grilliot trucking
https://www.linkedin.com/in/ann-mayer-b4678544
United States
Ann Mayer
Medical Technologist at Hutchinson Regional Medical Center
https://www.linkedin.com/in/sergio-tristan-6402955b
Wichita, KS
Sergio Tristan
Missionary Pastor at General Board of Global Ministries/NPHLM
https://www.linkedin.com/in/dee-hightower-674832127
Duncan, OK
Dee Hightower
Legal Assistant at DeBois, Sherrill & Reynolds
https://www.linkedin.com/in/stephanie-ellis-0828b472
United States
Stephanie Ellis
--
https://www.linkedin.com/in/kayla-kindsvater-15b26a89
United States
Kayla Kindsvater
--
https://www.linkedin.com/in/max-clayton-1127521a
Wichita, KS
Max Clayton
Retired Clergy
https://www.linkedin.com/in/dixie-brewster-31388348
Milton, KS
Dixie Brewster
High School Girl's Basketball Coach at Argonia High School
https://www.linkedin.com/in/michelle-updegrove-102048113
Hutchinson, KS
Michelle Updegrove
Reno County Registrar of Deeds
https://www.linkedin.com/in/morris-phil-2a7b3999
Wichita, KS
Morris Phil
Nonprofit Organization Management Professional
https://www.linkedin.com/in/quentin-young-3918118a
Wichita, KS
Quentin Young
A&P Mechanic at Airshare
https://www.linkedin.com/in/kevin-bowen-a85b2a24
Hutchinson, KS
Kevin Bowen
President at Premier Oil & Exploration, Inc.
https://www.linkedin.com/in/raymond-s-russell-23889631
Longview, TX
Raymond S. Russell
Member at Toledo Gas Gathering, LLC
https://www.linkedin.com/in/keith-latimer-b11a5753
Polo, MO
Keith Latimer
Hiland dairy
https://www.linkedin.com/in/stanley-komarek-20aa5a49
Salina, KS
Stanley Komarek
Cytotechnologist at WPM PATHOLOGY Laboratory
Cyrus Mehra
      
          



            
              
        
              
  

    
        I worked with Andrew when he was the Systems Administrator and I was Manager of IT Support Center at Restoration Hardware stores in Corte Madera, CA. Andrew was a very dedicated, intelligent and reliable partner in our daily effort to support any IT challenges we faced. He is very articulate and smart in his approach in resolving system issues and I enjoyed our partnership when we worked together between 2005 and 2007. He will be an asset to any organization. Michael H.
      
          



            
              
        
              
  

    
        Andrew is very reliable and a dilligent hard worker.  I had great results in placing him for a very competative role, at a client undergoing great changes at the time.  He had tremendous success--being retained through multiple personell changes, and extending his assignments from an original short term engagement to more than two years.
Liked by Andrew Bond
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https://uk.linkedin.com/in/andrew-bond-0367363a
London
Andrew Bond
Director at Nash Bond
https://by.linkedin.com/in/andrew-bond-01a574a5
Minsk, Belarus
Andrew Bond
Head of creative department – Mediacube / influencer
https://th.linkedin.com/in/andrewbondthailand
Thailand
Andrew Bond
Partner and Managing Director at ASAP Online Media - Virtualtravelguides.com
https://www.linkedin.com/in/andrew-bond-8a74a086
Greater Houston
Andrew Bond
Recruiter at Horn Solutions, Inc.
https://uk.linkedin.com/in/anbond
United Kingdom
Andrew Bond
Restoration Hardware Networking Group
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Sonoma State University
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SRJC Alumni & Friends
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