Angelina G.
Head Of Operations at Planet DDS
A woman who gets things done! |Operations Manager | Product Manager | Product Owner|
I’ve never met a task I haven’t been able to complete!

 I grew up in the country, now referred to as a “free-range” child, before every toddler had a cell phone. (I sound like poultry!) This freedom ingrained in me valuable characteristics such as independent problem solving, resilience, analytical skills, and pure grit.

I've helped build two startups into successful businesses. I am experienced in establishing scalable infrastructures, crafting operational protocols, driving UI/UX improvements and building the roadmap in an agile hybrid environment, mentoring and training. I excel in identifying process improvements, delivering key business initiatives, building relationships.

I believe in:
1- a remote only work-life with the ability to travel as necessary from Houston
2- a cross-functional role empowering others to achieve success in their tasks and goals whether that be supporting a colleague, client, or partner.
3- integrity and always being a woman of my word.
4- communication and transparency.

I am familiar with Github, Hubspot, Zendesk, Slack, Aircall, Gong, Jira, Monday, Phonebooth, Stripe, Twilio.
Planet DDS
https://www.linkedin.com/company/planetdds
▪ Develop a trusted-advisor relationship with partners to drive product adoption.
▪ Strong customer focus with ability to understand and translate the voice of the customer into product strategy.
▪ Collect, prioritize and communicate product-related challenges to be considered by product and engineering in future development.
▪ Work with DevOps partners to establish a roadmap and prioritize a product backlog across the team and the company
▪ Client onboarding and support.
▪ Data Migration QA & approvals.
▪ Product Owner.
Remote
https://media-exp1.licdn.com/dms/image/C560BAQGf5xRg2n0NQQ/company-logo_100_100/0/1617062134863?e=1655942400&v=beta&t=qI5sJ8uXaGKbfwuvq_5rRyKaWyUpsONP27lpaPoffvU
Head Of Operations
Dovetail.co
▪ 	Develop a trusted-advisor relationship with partners to drive product adoption.
▪ 	Strong customer focus with ability to understand and translate the voice of the customer into product strategy.
▪ 	Collect, prioritize and communicate product-related challenges to be considered by product and engineering in future development.
▪ 	Work with DevOps partners to establish a roadmap and prioritize a product backlog across the team and the company
▪ 	Client onboarding and support.
▪ 	Data Migration QA & approvals.
▪ 	Project management.
Remote
Head of Client Operations | SME
Planrise
https://www.linkedin.com/company/planrise
(Was Cloud Plans when I started) customer and cross-functional support. 
▪ Collaborating with account manager and DevTeam to provide client insight, feedback, and develop effective solutions to maximize client success.
▪ Develop a trusted advisor relationship with current customers.
▪ Address customer issues and ensure effective, long-term problem resolution.
▪ Assist account manager in lead generation.
▪ Zendesk, Hubspot, Github, Stripe
Remote
https://media-exp1.licdn.com/dms/image/C4E0BAQGJevJ3yzQ42g/company-logo_100_100/0/1627924448546?e=1655942400&v=beta&t=D7APKqTYkBvKWqjQ56FKDyFzNg8mEQAu7eUA0fe98dE
Customer Support Specialist
Cloud Dentistry
https://www.linkedin.com/company/clouddentistry
▪	Draft, Create, Manage educational presentations and documents.
▪	Managed and maintained business registrations.
▪	Identified user needs, provided wire frames, modified functionalities.
▪	Strategizing, drafting product content.
▪	Deliverable Quality Assurance. Ensured new product releases met business goals.
▪	Designed a direct pay system that worked through the platform. Decreased professional payroll turnaround time by 50%, eliminated accounts receivables balances, decreased overhead, increased customer base by 30%.
▪	Reduced overhead through automations. Designed custom invoice and payout functionality for miscellaneous charges and reimbursements.
▪	Partner payroll through the direct pay system.
▪	Managed cross- functional internal and external relationships to ensure product quality including with an international DevOps team.
▪	Website Moderator. Managed user permissions and troubleshooting. 
▪	Managed internal sales lead pipeline.
▪	Distributed NDAs.
▪	Managed/maintained company electronic storage (Google Drive documents’ storage).
▪ Utilized Google Suite, Hubspot, ZenDesk, Github, Monday, Phonebooth, Microsoft Office Suite, Mac OS X, Stripe, Twilio, Slack, Aircall, Gong.
Remote
https://media-exp1.licdn.com/dms/image/C4E0BAQHoU9_A9CX55g/company-logo_100_100/0/1614875248354?e=1655942400&v=beta&t=soHYsbB6sEdM7wZpT_nqjifucSOvhc8oeAXuTxXeqKM
Head Of Operations
Cloud Dentistry
https://www.linkedin.com/company/clouddentistry
▪	Managed candidate pipeline, trained & coached contract employees.
▪	Researched and set up the company’s infrastructure such as digital mail service and phone accounts.
▪	Website Moderator. Profile approvals and updates.
▪	Initiated a revenue stream from a purely cost based customer service department.
▪	Maintained user relationships, identified needs, answered customer service tickets through Zendesk.
▪	Created Zendesk snippets and templates.
▪	Created workflow emails for platform users’ education and direction.
▪	Hired and managed third-party contractors.
▪	Managed accounts receivables and payables.
▪	Mitigated unemployment responses and charge disputes.
▪	Maintained cross- functional internal and external relations to ensure product quality
Utilized Google Software, Hubspot, ZenDesk, Phonebooth, Microsoft Office Suite, Mac OS X, Salesforce, Stripes, Twilio
Remote
https://media-exp1.licdn.com/dms/image/C4E0BAQHoU9_A9CX55g/company-logo_100_100/0/1614875248354?e=1655942400&v=beta&t=soHYsbB6sEdM7wZpT_nqjifucSOvhc8oeAXuTxXeqKM
Customer Support Specialist
Lakeshore Cosmetic Dentistry
▪	Managed team of 6.
▪	Maintained and partnered with vendors to ensure proper billing and reduce overhead.
▪	Managed schedules, organized office functions, and daily operations of the office. 
▪	PPO Contracts and negotiations.
▪	Treatment planning and presentation.
▪	Monthly account audits and statement creation.
▪	Monitored outstanding treatment cases as sales production leads.
▪	Payroll.
▪	Systems manager: Microsoft Office Suite, PCCB, Dentrix.
Office Manager
Lakeshore Cosmetic Dentistry
https://www.linkedin.com/company/lakeshore-family-and-cosmetic-dentistry-p-c-
▪	Developed office SOPs and patient protocols.
▪	Insurance benefit consultations and financial solution coordination.
▪	Scheduled patients. 
▪	Treatment planning and presentation.
▪	Developed and maintained relationships with the patients and vendors.
▪	Onboarded and managed new Patient Care Coordinators.
▪	Insurance PPO claim filing.
▪	Experience with EMR through Dentrix, Kodak, SNAP.
▪	Accounts receivables and payables.
Atascocita, Texas
Patient care coordinator/ manager
Bachelor of Business Administration (B.B.A.)
Business Administration and Management, General
https://media-exp1.licdn.com/dms/image/C4E0BAQFpzbDnylCDvw/company-logo_100_100/0/1620418633949?e=1655942400&v=beta&t=6m67Cf8qWgeK_QgVWD9rBMGEAc4O0taUzYgWIoHv4VU
University of Houston
https://www.linkedin.com/school/university-of-houston/
Business Administration and Management, General
https://media-exp1.licdn.com/dms/image/C4D0BAQEuu8ERqfkCtw/company-logo_100_100/0/1626729153154?e=1655942400&v=beta&t=jSjHjivsm7xNRPa3qV6X1WoRVmDGwR6lMbMrPKo1O44
Lone Star College
https://www.linkedin.com/school/lonestarcollege/
Diploma
General Studies
Kingwood High
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Cpr
Trey Tepichin
      
          



            
              
        
              
  

    
        Angelina takes operational excellence to the highest level. Her strong initiative and problem solving mentality was instrumental to growing Cloud Dentistry by a factor of 10x in just 3 years. She was involved in every facet of the company. She built all of our operational manuals. Created a customer service department from scratch. Managed a team of virtual contractors through UpWork. Onboarded dental practices on our network. Trained new employees. Handled state registrations for business licenses. Debugged tech issues. Drafted specs for engineers. And oversaw third party vendors, such as insurance, phone services, remote business addresses, etc. If you need a creative problem solver that can help you sail your company through uncharted waters, Angelina is your person.
Liked by Angelina G.
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We're showing some love to Upper Merion Dental Assoc for having its Pottstown location join us in the cloud! Well done and welcome! Interested in…
Liked by Angelina G.
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We would like to give a shoutout to Align America and Mooresville Dental Group for joining us live in the Denticon cloud! Superb work! Interested in…
Liked by Angelina G.
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The Dentele Group, LLC is excited to offer a remote internship to two college students. Please send me a message for further details…
https://www.linkedin.com/in/angelina-g-534155bb
New York, NY
Angelina G
Desire is will in motion. Never stop learning, attaining and evolving.
https://ve.linkedin.com/in/angelina-g-80123495
Venezuela
Angelina G
Profesional de Oficina ejecutiva
https://www.linkedin.com/in/angelina-g-losada-74943823
Los Angeles Metropolitan Area
Angelina G. Losada
Vice President Fox Deportes - Business Professional
https://cn.linkedin.com/in/aquangelina
Shanghai, China
Angelina G
Actively Looking For Positions, Luxury Lifestyle and Travel related best.
https://ae.linkedin.com/in/angelina-g-86364a17a
United Arab Emirates
Angelina G
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