aaron pierce
Director of Supply Chain at PQH Wireless, Western Capital Resources Inc.
director supply chain pqh wireless , western capital resource inc .
dynamic supply chain asset management professional team leadership expertise multiple industry including telecommunication , aerospace manufacturing , retail sale , call center operation , military health care administration warehouse management government contract management . diverse skillset used ensure financial success business operation maintaining positive customer experience . dynamic management skillset experience including : • leading supply chain operation team ( forward reverse ) • new company launch -market/door -team product sale training • handest vendor management negotiation ( samsung , apple , lg , nokia , alcatel , motorola , emblem ) • customer service operation support manager • product planning life cycle management • product receiving , shipment , warehouse management audit • warehouse operation policy development ensure lean principle instituted • asset management auditing , monitoring tracking multiple facility across country • key vendor manager performance reviewer ( including initial contract negotiation , setup , maintenance scorecard management ) • demand planning , forecasting procurement • oversight 3pl/4pl audit operation • relationship management growth 3pm partner • project manager cross functional team leader • leverage data asset visibility accountability • audit management -- leading team review asset ensure policy compliance • key performance indicator management ( kpi ) • manage resource availability ensure optimal effectiveness/efficiency • new product testing , introduction integration • excess product management disposal • supply chain process creation , enhancement business administration • leadership mentoring supply chain operation team member outstanding supply chain operational team leader manages positive impact key company financial metric process innovation significant operational improvement area responsibility .
PQH Wireless, Western Capital Resources Inc.
Manage supply chain operations and assets for ~250+ PQH locations nationwide.  Manage device planning, forecasting, procurement, returns, product, warehouse process review and inventory accounting.  Manage relationships with handset vendors and inventory 3PL Ingram Micro.  Developed and manage new forecasting and ordering system for company.  Customer experience enhancement through positive interactions with the field teams.
Spokane, Washington Area
Director of Supply Chain
Cricket Wireless
https://www.linkedin.com/company/cricketwireless
Management of Cricket Wireless (AT&T) reverse supply chain operations and support of forward operations. Areas of responsibility include contract review and establishment, project management, asset management and tracking, device demand management and forecasting, inventory management policy and process development, vendor scorecard management (QBR delivery), 3PL Warehouse management, call center management, coordination of replenishment for refurbished inventory, management of reverse inventory related reporting, reverse supply chain related training and training coordination, reverse supply chain vendor transition coordination, participation with new device launch testing, vendor warehouse efficiency review and enhancement, new market launch systems training, cross functional team leadership, coordination and participation.  New device forecast and launch training. Field team inventory warehouse management.  Warranty and insurance vendor and customer support.  Handset vendor management including Alcatel, ZTE, Nokia, Huawei, Samsung, Apple, Motorola, HTC, Kyocera and LG.  3PL Vendor Management with Ingram Micro and Brightstar warehouse audit and process enhancement. 3PL reporting initial setup and business growth at cutover from Brightstar to Ingram Micro.  Setup and management of initial warranty call center including the oversight of warranty call center leadership team and staff (call center metrics oversight, customer interactions, call monitoring and evaluation).  Recognized by company with 2014 Operational Achievement Award for call center revamp and operational improvements implemented to turn around customer experience.
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Supply Chain Manager- Forward and Reverse Operations
Cricket Wireless
https://www.linkedin.com/company/cricketwireless
Customer service and escalation management for supported markets.  Worked with vendors to ensure deliverables met company requirements.  Initial setup and successful launch of the Portland and Spokane markets, systems and process training, market asset audit function, coordinated financial metric review, team leadership development, inventory management oversight, project management, promotional development and review, network testing, device testing, team mentorship and cross functional team participation. Warranty and insurance vendor training and support.  Retail store warehouse audit.  Flash vendor contract setup and roll out. Primary contact for customer escalations related to warranty and insurance.  Training of company owned stores and indirect dealer staff for warranty and insurance customer interactions.  Participated in the launch of multiple Cricket markets as part of the launch training team, including roll out of sales and systems training. Managed and mentored multiple supply chain operations team members.  Recognized by company with top Operational Excellence Award for creation and management of Cricket Advocacy Program.
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Customer Operations Manager
United States Air Force
https://www.linkedin.com/company/united-states-air-force
Served as a non-commissioned officer in charge of Medical Logistics for the United States Air Force Reserve Expeditionary Medical Support unit at Fairchild Air Force Base.  Managed contract negotiation, asset management and tracking, budgeting, project management, procurement, training, warehouse management and inventory control for the medical unit.
Managed medical supply warehouse for a field medical hospital in Iraq and managed the logistical deployment and set up of a Contingency Aeromedical Staging Facility in Kuwait.  
While deployed internationally (Iraq/Kuwait), managed purchasing, managed accountable assets, tracked international shipments, insured timely delivery and received/stored all supplies for the medical units that I supported.
Recognized as the top logistical support team manager by senior leadership during my deployment for unit support going above and beyond the call of duty and reultization/redepolyment of over $5 million dollars of medical supplies across multiple medical units.
Spokane, Washington Area
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NCOIC Medical Logistics (Supply Chain Operations) -Reserve
Boeing Commercial Airplanes
https://www.linkedin.com/company/boeing
Everett, Wa. manufacturing plant.   Managed 747/777 aircraft parts procurement and fabrication as needed by aircraft management.  Stores and parts, receiving, issue and return.  Helped to introduce Kanban scheduling system as part of managing Lean and Just In Time parts procurement in my area of responsibility.  Monitored both the push and pull inventory management systems and worked as a Expeditor (inventory troubleshooter) when a parts related challenge appeared. Optimized picking processes. Recognized six times as the top employee in my area that introduced innovative cost saving process changes resulting in significant cost savings for the company (Total savings $1.1 million).
Everett, Wa.
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Expedite and Supply Chain Management
Bachelor of Business Administration (B.B.A.)
Double bachelors degrees --Operations Business Management and General Business Management.
Minor International Business Management.
Business/Commerce, Operations
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Eastern Washington University
https://www.linkedin.com/school/ewueagles/
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Gonzaga University
https://www.linkedin.com/school/gonzaga-university/
General Pre College Study
College Preparatory Focus
Cusick/John R Rogers High School
Recognized by Cricket Executive Leadership team for Operational Excellence.  
Award given as a result of key performance indicator improvements realized due to leadership exhibited in the implementation of operational efficiency enhancements at the Cricket warranty vendor call center.
Cricket Wireless
2014 STSA Cricket Wireless Operations Award
Top award for development and management of Cricket Advocacy Program
Cricket Wireless
2011 Top Achievement Award for Cricket
Poverty Alleviation
Spokane Valley Partners (Food Bank)
Assist with pickup and delivery of food from local grocery stores to the food bank for low income families.
Volunteer
Children
Spokane Valley Youth Soccer
Provide support in the coaching of under 9/10 year old boys soccer.
Assistant Coach
https://www.linkedin.com/in/jimsmithtx
San Antonio, Texas Metropolitan Area
Jim Smith
Regional Manager at PQH Wireless South
https://www.linkedin.com/in/luke-clausen-68592534
Spokane-Coeur d'Alene Area
Luke Clausen
Professional bass fisherman B.A.S.S. Elite series
https://www.linkedin.com/in/john-g-a3152826
Cheyenne, WY
John G.
Spacecraft Controller II
https://www.linkedin.com/in/alejandra-felix-440762180
Yuma County, AZ
Alejandra Felix
Manager at NO HASSLE WIRELESS
https://www.linkedin.com/in/john-connelly-5b2855145
United States
John Connelly
Principal Owner at Bears Den Freeze Dry, LLC
https://www.linkedin.com/in/mikerobinsonspokane
Spokane-Coeur d'Alene Area
Mike Robinson
I Help Busy Professionals Develop and Track their Financial Goals | Financial Advisor
https://www.linkedin.com/in/michaelleechildress
Cheney, WA
Mike Childress
IT Architect at Eastern Washington University
https://www.linkedin.com/in/dubli1
Gilbert, AZ
Dr. Skip Watters
Principal MAS Wireless LLC.  Nationally Authorized Retailer CRICKET WIRELESS
https://www.linkedin.com/in/jeremy-russell-b1935856
Pensacola, FL
Jeremy Russell
Business Owner at Coastal Angler Magazine
https://www.linkedin.com/in/keith-liberty-75b984b2
Cheyenne, WY
Keith Liberty
Cyber System’s Operations  at United States Air Force
https://www.linkedin.com/in/kelly-kenworthy-b2580a100
Cheyenne, WY
Kelly Kenworthy
Senior Construction Inspector at City of Cheyenne, Wyoming
https://www.linkedin.com/in/molly-van-vranken-13688617a
Greater Kalamazoo Area
Molly Van Vranken
Head Of Sales at The Scoop Pet Food Manufacturing
https://www.linkedin.com/in/janiceashe
San Diego, CA
Janice Bradfield-Ashe
Business Advocate and Founding Member at Beyond -Helping Great Businesses Grow!
https://www.linkedin.com/in/shawn-carr-14aaa446
Puyallup, WA
Shawn Carr
Pilot FW/RW
https://www.linkedin.com/in/mcstamper
Greater Seattle Area
Mike Stamper  🏄 ✈️ ⛺️
Writer and Consultant at Ain't Miss Bee Haven
https://www.linkedin.com/in/tj-stark-p-e-986238140
Cheyenne, WY
TJ Stark, P.E.
Engineer III at Sunrise Engineering, Inc.
https://www.linkedin.com/in/bryce-brown
Greater Syracuse-Auburn Area
Bryce Brown
Career Management Officer with the U.S. Army Reserves
https://www.linkedin.com/in/heather-jensen-inspire-2021
Cheyenne, WY
Heather Jensen
Lift. Inspire. Empower.
https://www.linkedin.com/in/kristinahayek
Renton, WA
Kristina Hayek, Ed.D
Senior Project Manager
Kelly Kadlec
      
          



            
              
        
              
  

    
        I had the privilege of working with Aaron for several years while he was our Customer Operations Manager.  Aaron was extremely valuable in that role due to his extensive knowledge of the industry and his passion for helping not only our customers but his fellow co-workers as well.  We could always count on Aaron being very detailed in his work and following through as quick as possible when given a request or task.  I know that the phrase  "going above and beyond" gets overused in a lot of these recommendations, but I can personally say that Aaron was the epitome of going above and beyond.  I would work with Aaron again in any kind of capacity as he just plain made any team he was on better.   Mark Bell
      
          



            
              
        
              
  

    
        I have had the opportunity to work with Aaron over the past 6 years in several different roles. Aaron is an exceptional leader, co-worker and manager and always takes the time to ensure the company's needs are met. Aaron's attention to detail is impeccable and is always looked to as the go to person when a task is needed to be completed. It has been a pleasure working with Aaron.
https://www.linkedin.com/in/aaronhpierce
New York City Metropolitan Area
Aaron Pierce
Partner at Pierce & Kwok LLP
https://www.linkedin.com/in/aaronpiercedesigner
Oviedo, FL
Aaron Pierce
Industrial Designer at Kickr Design
https://www.linkedin.com/in/aaronpierce1
Carmel, IN
Aaron Pierce
CEO - Pierce Aerospace
https://www.linkedin.com/in/aaroncpierce
Greater Tampa Bay Area
Aaron Pierce
IT Support Analyst at ID.me
https://www.linkedin.com/in/aaron-pierce-849804b9
Greater Seattle Area
Aaron Pierce
Marine Support Manager for Cummins Inc.
Global Supply Chain Network
https://static-exp1.licdn.com/sc/h/4h1ldzvvebtszyx75ve7dst1v
https://www.linkedin.com/groups/46478
Spokane-Coeur d'Alene Business Chamber
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https://www.linkedin.com/groups/2535848
Consulting Opportunities
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https://www.linkedin.com/groups/1319047
Eastern Washington Jobs Connection
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https://www.linkedin.com/groups/3806371
Veteran Mentor Network
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https://www.linkedin.com/groups/4466143
Inventory Optimization
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https://www.linkedin.com/groups/2262718
Medical Devices Supply Chain - Industry Professionals
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https://www.linkedin.com/groups/1806267
Telecom Links
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https://www.linkedin.com/groups/36193
Inventory Optimization Group
https://static-exp1.licdn.com/sc/h/4h1ldzvvebtszyx75ve7dst1v
https://www.linkedin.com/groups/3702681
ISCEA
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https://www.linkedin.com/groups/2146691
Consultants Network | Part of Consultancy.org
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https://www.linkedin.com/groups/40103
Purchasing & Supply Chain Careers
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https://www.linkedin.com/groups/2694595
Buyers-World EUROPE - NORTH AMERICA - SOUTH AMERICA - MIDDLE EAST & AFRICA - ASIA & PACIFIC RIM
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https://www.linkedin.com/groups/115178
Supply Chain Network International
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https://www.linkedin.com/groups/1061757