Aala Ahmed
Solution Manager at Comcast Business
Solution Manager at Comcast Business
Solution Manager with 8+years’ experience in the telecommunication industry. Expertise in business planning, project management and product management with the ability to leverage technology to improve customer service experience .
Comcast Business
https://www.linkedin.com/company/comcast-business
Livermore, California, United States
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Solution Manager
Comcast
https://www.linkedin.com/company/comcast
•	Provided a complete solution for each client and promoted full range of products with focus on voice, WiFi, and video
•       Achieved 143% Total RGUs for Q1,Q2, Q3 &Q4 2019
•	Met and exceed monthly  quotas
Dublin, California, United States
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Account Executive
MarketSource Inc.
https://www.linkedin.com/company/marketsource-inc
•	Communicated to clients various wireless products for Verizon, AT&T, and  Sprint.
•	Managed a team of 5 staff, execute new sales strategies and increased revenue by 30% within 3 months.
•	Developed and manage positive business relationships with client, management, employees and remove obstacles to customer satisfaction
San Ramon, California, United States
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Mobile Wireless Team Leader
MTN
https://www.linkedin.com/company/mtn
•	Managed roaming & international SMS businesses
•	Created and produced the IR business strategy and a year-round roadmap
•	Tracked and managed the project schedule and all task details included in the project 
•	Generated inbound roaming revenues averaging $15M per year by launching roaming services with 400 roaming  parteners worldwide .
•	Managed  BICS  roaming  hub project , One Network project  and MTN Hello World project , led to increase the roaming foot print by 20% with in 2 years
•	Increased SMS A2P revenue by 90% within 3 months by negotiating SMS SLA agreements with Roaming hubs/ aggregators and implementing SMS filtering, anti spaming and firewall
•	Negotiated the preferential IOT with top 20 roaming partners which saved the company about $1M per  year
•	Managed, coached and trained a team of  5 staff to deliver roaming services as per GSMA standards and customers’ /partner requirments, led coordination meetings and traffic analysis sessions 
•	Managed the financial settlement and reconciliation with roaming partners
•	Managed business partners (Roaming partners, DCH, FCH, Roaming Hub, IPX , SMS Hub ,GRX  and Carriers) and  developed strategic innovative solutions to grow the international roaming service
•	Communicated the roaming service updates on major project milestones and keeps all stakeholders informed of progress 
•	Worked with senior level management for launching the big roaming projects 
•	Managed (MTN -Sudan) relationship with the GSM association and its regional working groups
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International Roaming Business  Manager
MTN
https://www.linkedin.com/company/mtn
•	Negotiated roaming agreement with MTN roaming partners to expand and develop new services resulting in the launch of 80 new services per year 
•	Managed the inernational  tarffic based on LCR ,qualty measures and deals 
•	Communicated daily sourcing needs to carriers while optimizing and maximizing contracted capacity
•	Managed roaming operations including interoperability testing (IREG) and billing (TADIG) to run roaming services such as Voice, SMS, Prepaid (CAMEL), GPRS, 3G and  LTE 
•	Optimized interconnection transmission cost. 
•	Prepared weekly, monthly and yearly roaming & interconnect report and traffic analysis  
•	Developed new products to expand commercial offers within the roaming business, voice and data roaming packages, added new recharge systems (prepaid roaming), and special plans for MTN corporate customers which increased outbound revenue by 30%.
•	Managed international roaming and interconnect operations day-to-day activities with  Network , IT, Finance, Marketing and Legal departments .
•	Prepared budgets &forcasts for roaming and interconnect .
•	Performed the financial settlement and reconciliation with roaming partners and carriers ,issued credit and debit notes,identified missing/incorrect invoices,managed all the financial issues and prepared the monthly /annually  financial report
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Roaming & Carrier Relations Specialist
MTN Sudan
https://www.linkedin.com/company/mtn-sudan
•	 Updated the international traffic routing table based on the LCR, quality measures and deals 
•	 Performed periodic QOS tests for inbound  and outbound roaming to ensure service continutinty
•	 Coordinated troubleshooting of network problems that affect roaming and interconnect services 
•	 Monitored interconnect traffic performance indicators continuously such as ASR, to ensure high quality service and optimization of the interconnects
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Roaming & Interconnect Engineer
El-HADARAH  CONTRACTING  ENG
-    Installed, maintained and supported computer communication network. 
-   Created user accounts, permissions and passwords. 
-   Analyzed and resolved fault ranging from a major system crash to a forgotten password. 
-   Suggested and provided IT solutions to business and management problems. 
-   Prepared weekly reports.
Network Engineer
Bachelor's degree
•	Equivalent to U.S. Bachelor's degree in the field from an accredited institution according to World Education Services (CA), 2018. Evaluation available upon request.
Electronics Engineering-Telecommunications
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Sudan University of Science and Technology
https://www.linkedin.com/school/sudan-university-of-science-and-technology/
MTN
Certificate of Appreciation for over-achievement (Revenue & Gross Margin)
MTN Academy
Diploma in Project Management
Kristen Tabuyo
      
          



            
              
        
              
  

    
        I have had the pleasure of working with Aala as an Account Manager and her work ethic is exceptional. She brings an Engineering background to the table which is valuable to the team. Aala offers a lending hand when it is needed, builds great relationships with her peers and clients, and is always eager to learn new things. Her pleasing personality makes her a great addition to the team and an easy person to work with. I highly recommend Aala to any job position she is pursuing and can assure that she would be a worthy candidate. Brandon Ikeda
      
          



            
              
        
              
  

    
        Aala has been a great colleague to our team and department. Her technical and engineering knowledge sets her apart from those in our field. That along with her positive and energetic attitude make working with her on a daily basis so enjoyable. 
Liked by Aala Ahmed
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#ComcastBusiness has big plans for its second year of PGA sponsorship. This time around, the company is launching the Comcast Business Pavilion, a…
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Internet and #MobileBanking are no longer the pinnacles of #FinTech solutions. The industry is introducing more advanced technologies like voice…
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#Comcast is conducting a second SportsTech Accelerator class. 10 startups were chosen out of 800 applicants and now have access to the 12 week…
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Bengaluru
Aala Jamal Ahmed
Analyst at ANZ
https://eg.linkedin.com/in/aala-a-42644b137
Egypt
Aala A.
Key Account Manager
https://ae.linkedin.com/in/aala-ahmed-185454213
Abu Dhabi, United Arab Emirates
Aala Ahmed
Student at Abu Dhabi University
https://in.linkedin.com/in/aala-ahmed-36b9a116b
Bengaluru
Aala Ahmed
Business development manager
H1B Jobs
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https://www.linkedin.com/groups/1091217
RoamConsult
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https://www.linkedin.com/groups/4577351
PMI Project, Program and Portfolio Management
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https://www.linkedin.com/groups/2784738
Arab World Institute for Professional Certification
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Roaming & Interconnect Africa
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JoJobs
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Sudan ICT Advisory Group (SICTA)
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Roaming Hubs,Interconnect and GRX
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LTE and 5G Roaming Group
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Verizon Contract Recruiters
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Jobs in USA (United States of America)
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Sudanese American Engineers Association (SAEA)
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Roaming Congress MENA
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MWC Barcelona
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