aaron barcus-gray
Workforce Management: Realtime Analyst at Anthem, Inc.
workforce management : realtime analyst anthem , inc .
motivated , self-starter quick learner work anthem : blue cross & blue shield real time analyst . currently work workforce management , skill agent proficiency trained allocates agent particular virtual queue qualified answer . also monitor real time attendance adherence agent working four time zone mainland united state . analyze pattern , create schedule based up-to-date historical data set well . studying bachelor computer engineering colorado state university : global . martial art instructor train multiple discipline inosanto academy . 'm outgoing problem talking working people . punctual person try best time everywhere go . lean strongly towards good leadership rather management , even though recognize necessary . think utilizing `` lead back '' method letting people hired creates environment leader forced problem solve , make call field . hired position reason . time , feel good leader go battle his/her troop always direction needed stand behind decision team .
Anthem, Inc.
https://www.linkedin.com/company/antheminc
•	Modifying and Correcting schedules in WFM Genesys
•	Monitoring callouts via voicemail, coding the Agents that call out, and posting at particular times, so that everyone knows lines and emails are clear, and up-to-date. 
•	Monitor Agents in order to ensure that they are within adherence, and if they are out of adherence using WFM Genesys to code them
•	Monitoring emails from Agents who write into WFM for absences/tardies
•	 Posting Snapshots/Deep Dives via the Plateau Server
•	Interacting with Management, as well as Directors when particular tasks are of importance to be completed
Denver, Colorado, United States
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Workforce Management: Realtime Analyst
Anthem, Inc.
https://www.linkedin.com/company/antheminc
•	Customer Service
•	Over-the-phone interaction with members of Medicare: Part D – Prescription Drug Plans
•	Use of various computer applications and interdepartmental coordination in order to provide the most up-to-date and accurate information to assist members with inquiries, and solving any problems that they may have
•	Analyze data from multiple sources to help with challenges being faced by members
•	Placing outbound calls to members, Doctors, pharmacies, Agencies, etc. in order to accomplish the task at hand and uphold a first call resolution
•	Accurately routing intakes to the correct departments so that they may review particular situations
•	Keeping current with changing trends and making sure that the information that I give is accurate
•	Using various computer systems to send correspondence (Mail, Email, Fax, Etc.)
•	Maintaining good and professional relations with co-workers and other departments
•	Making sure to stay within expected Medicare standards
•	Initiate Prior Authorizations, Formulary Exceptions, Tiering Exceptions and other coverage determinations
•	Familiarize myself with Agile
•	Completed Anthem Analyst Academy Level 1 (E11)
o	Fundamental
o	Analysis
o	Functional Domains
Greater Denver Area
https://media-exp1.licdn.com/dms/image/C4D0BAQGlx-jAUf7uFQ/company-logo_100_100/0/1645796844145?e=1655942400&v=beta&t=K7tfGNqiYg9i4T2nHxPSpMquAfuMJ2_IMfvA6eJxiWo
Customer Service Representative II
Johnson Controls
https://www.linkedin.com/company/johnson-controls
I oversee the Servers for Procter & Gamble worldwide to make sure they are running efficiently. I authorize and revoke clearances and privileges to their employees upon request of individuals holding that authority. I also troubleshoot problems employees may have with software or running reports via phone, Lync or email. 

For the Global Security Command Center, I use various applications such as Travel Tracker, Stabilitas and the IRIS Alert System in order to maintain the safety of employees. For example, if there is a major terrorist attack or natural disaster in the Philippines, I will send out a mass alert to all who are in that region of the world with the ability to respond to let us know that they are okay, or if they need assistance. 

For Zara and Massimo Dutti I monitor their camera systems and pull video of incidents and criminal infractions requested by Police or Security Managers to strengthen cases in court.

In my position, I regularly use...
•     Windows 10
•     The MS Office Suite applications (Word, Excel, Outlook, and PowerPoint, Access, OneNote, Publisher)
•     Citrix Desktop
•     CCure 9000 (Administration and Monitoring)
•     Web Client
•     Passage Point
•     ExacqVision
•     Victor
•     Immix
•     Travel Tracker
•     IRIS Alert System
•     Stabilitas
•     Group Genie
•     IBM SPSS
•     MasterMind (Monitoring, Business, Enterprise)
•     ACE Dispatch
•     HEAT Dispatch
•     People Finder
•     Oracle
•     Avaya
•     District Finder
14200 E Exposition Ave
https://media-exp1.licdn.com/dms/image/C4E0BAQGtvfJPBXcXLw/company-logo_100_100/0/1622941843399?e=1655942400&v=beta&t=NK9YJiKaWvn0H5IevoSN78h1F4UAh7BklZhDxWtSIlA
Special Operations Agent: Procter & Gamble/Global Security Command Center/Inditex
U.S. Security Associates, Inc.
https://www.linkedin.com/company/us-security-associates
•	Customer Service
•	Observe and Report
•	Mediation of Disputes
9101 East Kenyon Avenue, Denver Colorado, 80237
https://media-exp1.licdn.com/dms/image/C510BAQHF8pxYZZv7oQ/company-logo_100_100/0/1519856485140?e=1655942400&v=beta&t=Ojyl0a3vv42jbATwliEywKyC2KiAzqrsHtlzUQlvJhQ
Security Officer
Law Offices of Bachus & Schanker, LLC.
•	Financial Analysis
•	Accounting of clients’ billing
•	Division of paying parties on clients’ billing
•	Pre-Litigation filing
•	Other administrative and clerical duties as assigned
1899 Wynkoop Street, Suite 700, Denver Colorado, 80202
Medical Billing Specialist (Temporary Position)
King Soopers
•	Customer Service
•	Scan Items
•	Return Items
•	Honor Coupons
•	Cash Handling and Management
•	Bagging at times
4271 South Buckley Road, Aurora, Colorado, 80013
Cashier
Bennigan's Tavern and Grill
•	Customer Service
•	Scheduling
•	Hiring of FOH Employees
•	Dissemination of job duties
•	Cash Handling and Management
13950 East Mississippi Avenue, Aurora, Colorado 80012
Front of the House Manager
Colorado State Bank and Trust
•	Open/Close trust accounts
•	Filing of accounts
•	Transport items of value and confidential documents to the vault
1600 Broadway, Denver, /colorado 80202
Trust Operations Clerk
Bachelor of Science - BS
Computer Science
https://media-exp1.licdn.com/dms/image/C560BAQFEn5_YBfWeTg/company-logo_100_100/0/1559599389591?e=1655942400&v=beta&t=z9b6glRM7zwEJfROeL6GVuYvjOP51NIajRSEwB9yUqY
Colorado State University Global
https://www.linkedin.com/school/colorado-state-university-global/
Dual Master's/Bachelor's
Constitutional Law, International and Comparative Criminal Justice, Criminal Intelligence, International Terrorism, Police Procedure, Research Methods of Criminal Justice, Statistics in Criminal Justice, Psychology, Sociology, Social Psychology, Fundamentals of Computing, International Relations, China and the Chinese, Spanish
Criminal Justice and Corrections
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University of Colorado Denver
https://www.linkedin.com/school/university-of-colorado-denver/
Associate of Science (A.S.)
Criminal Justice and Corrections
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Kaplan University
https://www.linkedin.com/school/kaplan-university/
Bachelor of Science - BS
Computer Science
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Colorado State University Global
https://www.linkedin.com/school/colorado-state-university-global/
Denver, Colorado
https://www.linkedin.com/company/united-latino-students-association
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Habitat for Humanity
https://ph.linkedin.com/in/isiah-misajon-b68821161
Metro Manila
Isiah Misajon
Workforce Realtime Analyst
https://ph.linkedin.com/in/angelique-misa-191ba798
Metro Manila
Angelique Misa
Explore opportunities in VXI PH. Connect with me!
https://ph.linkedin.com/in/jscasupanan
Cainta
Jovy Casupanan
Hiring for Network Engineers
https://www.linkedin.com/in/adachaparro3
Greeley, CO
Ada Chaparro
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https://www.linkedin.com/in/ron-brambila-57964a7
Boulder, CO
Ron Brambila
Independent Civic & Social Organization Professional
https://www.linkedin.com/in/r-jerome-trujillo-b65674b7
Henderson, CO
R. Jerome Trujillo
Logistics and Supply Chain Professional
https://www.linkedin.com/in/estreff
Denver Metropolitan Area
Erik Streff
Software Developer
https://www.linkedin.com/in/michael-hart-0b1336210
Denver, CO
Michael Hart
Manager at Metro Transportation Planning & Solutions Group
https://www.linkedin.com/in/michael-butyleov-6b073a202
Aurora, CO
Michael Butyleov
Software Developer
https://www.linkedin.com/in/christopher-schultz-4714306
Aurora, CO
Christopher Schultz
Passionate solutions specialist seeking remote opportunity
https://www.linkedin.com/in/elena-p-aranda-el-centro-amistad-5b9b7956
Boulder, CO
Elena P. Aranda - El Centro AMISTAD
Director of Health Equity & Education at  El Centro Amistad
https://www.linkedin.com/in/quinnlynch
Louisville, CO
Quinn Lynch
Music Artist at Universal Language Entertainment
https://www.linkedin.com/in/kor-lor-43985136
Commerce City, CO
Kor Lor
Business Professional
https://www.linkedin.com/in/dalin-miller-34355ab1
Denver Metropolitan Area
Dalin Miller
Critical Infrastructure Systems Engineer
https://www.linkedin.com/in/maria-filonenko
Denver Metropolitan Area
Maria Filonenko
Bachelor's degree in both Marketing and Management with Computer Information Emphasis
Currenty in school for my MBA
https://www.linkedin.com/in/emilyleperez
New York City Metropolitan Area
Emily Perez
Legal Assistant at Frier Levitt, LLC
https://www.linkedin.com/in/matthew-sandler-4442b596
Greater Philadelphia
Matthew Sandler
Clinical Sales Manager Augmedics
https://www.linkedin.com/in/joshnadeaucyber
Boston, MA
Josh Nadeau
Leader | Digital Forensic Analysis | Cyber Investigations | Cybersecurity
https://www.linkedin.com/in/mehrdad-mike-vakilzadeh-14b03292
San Jose, CA
Mehrdad (Mike) Vakilzadeh
Global Security Operation Center Manager at AppLovin
Liked by Aaron Barcus-Gray
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Remember, Skill, Courage, Honesty, Integrity, Decency, and Generosity are Keys to Success. - Alain Burrese
Liked by Aaron Barcus-Gray
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haha #truth #cinema
Liked by Aaron Barcus-Gray
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Very true.
https://www.linkedin.com/in/aaron-barcus-gray-902a99b2
Aurora, CO
Aaron Barcus-Gray
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