Lucinda Broome
Associate Director at Santander Consumer USA
Associate Director, Program Management
I am a strong leader and strategist with progressive leadership in leading business and technical transformation projects. As a creative professional with ability to identify solutions that will support business objectives, I partner with organizations to build consensus for change. 

SUMMARY OF QUALIFICATIONS
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✓	Extensive experience building and managing teams of various sizes to plan and execute projects ranging from small initiatives to special events to large, complex, multi-disciplinary projects 

✓	Strategic thinker, capable of seeing the big picture as well as understanding relevant details

✓	Problem-solver, able to analyze all aspects of an issue and think through solutions, even outside of the box

✓	Experienced with Agile projects and transformations

✓	Adept at building relationships across an organization to get things done

✓	Strong communication skills, able to tailor to a variety of audiences (e.g., executive-level, company-wide, cross-functional) – expert-level PowerPoint presentation building skills

✓	Excellent people manager and mentor, knowledgeable and experienced with recruiting, onboarding, professional development, and performance management


SPECIALTIES
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Project/Program Management & Leadership, Strategic Planning, Business & Technology Strategy Consulting, Roadmap Development, Client/Vendor Management, Requirements Development, Change Management, Process Design and Improvement, SDLC/Scrum/Agile, Performance Development & Enhancement, Relationship Building, Cross-functional Teams
Santander Consumer USA
https://www.linkedin.com/company/santanderconsumerusa
United States
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Associate Director
Deloitte
https://www.linkedin.com/company/deloitte
▻	Collaborated with leaders to articulate strategy, monitor $1B+ sales pipeline, and manage overall operations for a practice with > 8K practitioners across 3 continents (U.S., Europe and Asia)

▻	Managed staffing and recruiting process and team, monitoring practitioner availability (supply) and matching resources to project needs (demand) and steering recruiting efforts based on demand pipeline

▻	Oversaw overall Learning & Development portfolio for practice, managing a team of 20+ to ensure trainings and certifications delivered to serve the business needs

▻	Managed communications strategy and process for the practice, ensuring that all emails, townhalls and internal website were clear, consistent and on-message
Dallas-Fort Worth Metroplex
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Internal Operations Leader
Deloitte
https://www.linkedin.com/company/deloitte
▻	Led strategic assessment and transformation engagements for global clients in healthcare/life sciences, insurance and banking. Defined and monitored engagement scope, budget and timeline  

▻	Managed relationships with business and technology program sponsors, globally distributed project teams and external vendors

▻	Built engagement teams, including interviewing firm/project candidates, providing relevant and continuous feedback to team members and participating in formal performance management of teams and coached junior resources

▻	Facilitated requirements collection sessions, managed Agile implementation standup activities (e.g., epic identification and estimation, backlog creation, wireframing, rapid prototyping), implemented change management, oversaw execution of User Acceptance Testing (UAT), and managed a team of business analysts

▻	Led assessments of IT organizations and processes to uncover pain points and discover deviations from best practice, providing recommendations for improvement

Project Highlights:

▻	Managed overall business and technology program execution for an inventory management transformation project (including implementation of automation and business process changes), increasing efficiency and accountability for client’s 400+ pharmacies throughout the US. Oversaw ~$10M IT budget

▻	Delivered 4 large-scale global implementations of a claims management system as part of a multi-year project encompassing more than 125 lines of business in 25+ countries around the world and supporting more than $17B annually in total losses

▻	Managed multiple vendors and 30+ team members located throughout the world (up to 7 time zones) for complex projects spanning the full SDLC, including planning, requirements, design, development, testing and deployment

▻	Led a team to develop a suite of processes (including budget, resource, and pipeline management), leading to the formation of a Pharmacy PMO organization
Austin, Texas Area
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Manager - Client Service
Deloitte
https://www.linkedin.com/company/deloitte
▻	Led workstreams and individually contributed to process improvement, strategic assessment and implementation projects

Project Highlights:

▻	Developed processes, created suite of document templates and provided expertise on standing up core Project Management Organization (PMO) for new banking division of an investment services client

▻	Managed 10 workstreams for a financial services client leading up to Go-Live and post-Go-Live warranty period, supporting the merging of accounting and supporting systems post-acquisition

▻	Developed and presented recommendations for improvement on three key process areas: Demand & Portfolio Management, Resource Management, Project Management 

▻	Established guidelines for reporting and tracking risks, change management and status reporting, ensuring strong organizational performance
Austin, Texas, United States
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Senior Consultant in Technology Group
University of Texas at Austin
https://www.linkedin.com/company/theuniversityoftexasataustin-
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MBA Student
Bank of America
https://www.linkedin.com/company/bank-of-america
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Senior Software Engineer
Nortel Networks
https://www.linkedin.com/company/nortel-networks
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Software Engineer
Master of Business Administration - MBA
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The University of Texas at Austin
https://www.linkedin.com/school/theuniversityoftexasataustin-/
Bachelor of Science - BS
Computer Science and Engineering
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The University of Texas at Arlington
https://www.linkedin.com/school/university-of-texas-at-arlington/
Scaled Agile, Inc.
SAFe Agilist Certification Certification
https://in.linkedin.com/in/sachin-aggarwal-2416b3212
Delhi, India
Sachin Aggarwal
Senior Software Engineer at Birlasoft
https://www.linkedin.com/in/nrupaal
Los Angeles, CA
Nrupaal Mody
Strategy | Digital Transformation | Product and Program Management | Advise - Transform - Innovate
https://www.linkedin.com/in/davortiza
Atlanta, GA
David Ortiz
Head of Partnerships at Finxact | Shaping the future of Banking as a Service
https://www.linkedin.com/in/yolandacwong
San Francisco Bay Area
Yolanda Wong
Vice President, Partner Investments and M&A at Salesforce
https://www.linkedin.com/in/jeffrey-casullo-04138911
Atlanta Metropolitan Area
Jeffrey Casullo
Senior Manager at Monitor Deloitte
https://www.linkedin.com/in/amarjain15
New York, NY
Amar Jain
Engagement Manager at Monitor Deloitte
https://www.linkedin.com/in/rickyfranks
San Francisco, CA
Ricky Franks
Technology Strategy Manager, Deloitte Consulting LLP
https://www.linkedin.com/in/tremesha-preddie-mba-0a8b8840
Greater Indianapolis
Tremesha Preddie, MBA
Talent Development Senior Manager at Deloitte
https://www.linkedin.com/in/devin-dakers-mba-pmp-psm
Longwood, FL
Devin Dakers, MBA, PMP, PSM
Project Manager specializing in defining strategy & execution for technology and modernization projects
https://www.linkedin.com/in/mayurivenkatesh
San Francisco Bay Area
Mayuri Venkatesh
Global Programs at Experian
https://www.linkedin.com/in/anaiyaldavis
Austin, TX
A'Naiya Davis
Web Content Specialist at State Bar of Texas
https://www.linkedin.com/in/mary-shumake-duelks-29705115
Dallas, TX
Mary Shumake Duelks
Technology Strategy Manager at Deloitte
https://www.linkedin.com/in/johnzliu
Los Angeles, CA
John Liu
Chief Technology Officer | Chief Innovation Officer | Digital Transformation | Supply Chain | Strategy
https://www.linkedin.com/in/marina-saleeb
Los Angeles, CA
Marina Saleeb
Senior Client Strategy & Executive Leadership Manager
https://www.linkedin.com/in/kanishakhaitan
New York, NY
Kanisha Khaitan Agarwal
Senior Manager at Deloitte
https://www.linkedin.com/in/karthikrai
Chicago, IL
Karthik Rai
Associate at Kearney | MSU MBA'21 | Top 100 MBAs Co'21 (Poets & Quants)
https://www.linkedin.com/in/ian-mills-294aa016
Smyrna, GA
Ian Mills
Insurance Leader
https://www.linkedin.com/in/ahmedabdulwali
Atlanta Metropolitan Area
Ahmed Abdul-Wali
Senior Manager at Deloitte Consulting
https://www.linkedin.com/in/samirjaluria
San Francisco, CA
Samir Jaluria
GTM Strategy, Operations & Execution | Business Operations Leader
https://www.linkedin.com/in/kevalmehta
New York City Metropolitan Area
Keval Mehta
FS Cloud Lead
LinkedIn User
      
          



            
              
        
              
  

    
        Lucinda is very dedicated to her job. She is very professional and always get things done. It is a great plearsure to work with Lucinda.
https://au.linkedin.com/in/lucy-broome-068902123
Ivanhoe, VI
Lucy Broome
Communications, administration, websites, yoga
https://uk.linkedin.com/in/lucy-broome-25495b19a
Sutton Coldfield
Lucy Broome
ECT Year 3 Primary school teacher
https://uk.linkedin.com/in/lucy-broome-22692365
Sutton Coldfield
Lucy Broome
Head of Retail Operations UK
https://uk.linkedin.com/in/lucy-broome-11924b206
Tottenham
Lucy Broome
Fashion History Student and Image Maker
Texas Exes
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https://www.linkedin.com/groups/1840
Project Manager Community - Best Group for Project Management
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https://www.linkedin.com/groups/35313
McCombs Graduate Women in Business
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https://www.linkedin.com/groups/3487312
Deloitte US
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https://www.linkedin.com/groups/3727918
PMO - Project Management Office
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https://www.linkedin.com/groups/80342
PMI | Project Management Institute Chapter - Dallas  TX
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https://www.linkedin.com/groups/39687
PMI Project, Program and Portfolio Management
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https://www.linkedin.com/groups/2784738
CSE@UTA Alumni Association
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Ex Nortel Employees
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https://www.linkedin.com/groups/60777
Texas Exes Dallas Chapter
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PMI Dallas Area Members, Alumni, & Friends
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