alan antwine
Field Technician III at SAIC
support specialist / desktop support
'm early-career engineer transitioned information technology field . 've done microsoft elevate america information worker training . 12 year experience i.t . include desktop support , pc deployment , data migration , support , computer hardware computer software . reached cell : ( 404 ) 791-3280
SAIC
https://www.linkedin.com/company/saicinc
Responsible for the staging, imaging, and deployment of new desktop/laptop machines and migration of user data for OCONUS U.S. Navy (ONE-Net) locations. Implemented replacement PCs, deployed mission critical software, messaging and command data to new hardware equipment.

Deployed newly imaged workstations to Naval Base Guam, Naval Support Activity Souda Bay (Greece), Naval Support Activity Naples (Italy), Naval Support Facility Redzikowo (Poland), Naval Support Facility Devesulu (Romania), and Naval Air Station Sigonella (Italy).
Stone Mountain, Georgia, United States
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Field Technician III
Apex Systems
https://www.linkedin.com/company/apex-systems
Provided troubleshooting, problem solving and on-site technical support for all levels of end users.
Provided technical support for hardware/software computer deployments and related issues where applicable.
Supported the roll-outs of new client equipment such as PCs, laptops, as well as, printers and docking stations.
United States
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Travel Technician/Desktop Support
Hexaware Technologies
https://www.linkedin.com/company/hexaware-technologies
Provided a consolidated point of contact for providing Tier 1/1st level technical support for all IT related issues to the end users at Jeppesen. Responded to trouble tickets via phone and email in a timely manner

Established and maintained a professional relationship with customers, team members and department contacts.
Greater Atlanta Area
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Service Desk Agent
Staffing Technologies
https://www.linkedin.com/company/staffing-technologies
Regularly maintained, upgraded and supported existing systems to ensure operational stability for user groups at The Home Depot.

Provided Level 2 help desk/customer support solutions for computer, software and operating system issues by answering end-user questions through both phone and Windows Remote Assistance.

Support included handling 15-20 calls/day and not limited to: Cisco Anyconnect VPN and intranet connections, firewall configuration, Office 2010/2013/2016, Skype for Business 2016, Active Directory and Active Roles Server, Citrix, SAP, Windows 7/ Windows 10, and proprietary THD software.
Greater Atlanta Area
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Product Support Specialist/Level 2 Desktop Support
Apex Systems
https://www.linkedin.com/company/apex-systems
Performed various I.T. support roles, assisting Navy Marine Corp Intranet (NMCI) services on a Windows XP to Windows 7 military computer project involving user data migrations/data transfers, and the deployment, service, and support of new desktop and laptop computers at U.S. Navy and U.S. Marine Corps military bases across the continental United States. 

Have provided desktop support services at NWS Yorktown, VA, NAS Meridian, MS, Portsmouth, NH, NAS JRB New Orleans, LA, The Pentagon, VA, Minneapolis, MN, NSWC Crane, IN, and ONR Arlington, VA. Position was a contract with Hewlett-Packard.
United States
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IT Support Specialist/Deployment Tech
TEKsystems
https://www.linkedin.com/company/teksystems
Served on assignment performing PC hardware upgrades, various IT support, and technical troubleshooting for the U.S. Transportation Security Administration (TSA) for a project covering the entire U.S. 50 States and U.S. Territories. •	Project improved I.T. capabilities to over 600 TSA sites and over 50,000 TSA employees and ensured the TSA I.T. infrastructure will be more reliable, secure, efficient, and capable of supporting the mission and current and future technologies.

Project benefits to TSA employees include more advanced industry-standard hardware and software, which will result in improved capabilities to share files internally and externally, increase speed and reliability, and collaborate with colleagues more efficiently. Position was a contract with Dell.
United States
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Support Technician
TEKsystems
https://www.linkedin.com/company/teksystems
Served as a Site Lead contractor for Dell, Inc. managing and training a team of technicians for a computer deployment assignment, involving Windows 7 computer imaging, driver install, software installs, data migrations, and network printer installations for 500+ CPUs acquired for the Army Medical Department (AMEDD). The position was a contract with Dell.
Fort Stewart, GA
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Tech Lead
Apex Systems
https://www.linkedin.com/company/apex-systems
Performed various I.T. roles, including on-site customer service, the migration of data, documents and files, and software installations for 5,000+ newly acquired computer systems in deployment to U.S. Department of Treasury field offices, U.S. Marine Corps Bases, and U.S. Navy Bases. 

Provided desktop and IT support services at Camp Elmore, VA, Quantico, VA, Albany, GA, Camp Lejuene, NC, Pearl Harbor, HI, Cherry Point, NC, Patuxent River, MD, Camp Pendleton, CA, Fallon, NV, Parris Island, SC, and Lemoore, CA. The position was a contract with Hewlett-Packard.
United States
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Data Migration Specialist
Peak 10
https://www.linkedin.com/company/peak-10
Served as a first point of contact for customers needing support for the products and services provided by Peak 10, a data center company that provides web hosting, backups, and other I.T. infrastructure needs for its clients.  

Monitored ticketing queue and the event monitoring application for the Network Operations Center at Peak 10 Atlanta.
Norcross, GA
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Support Associate
US Department of Defense
https://www.linkedin.com/company/deptofdefense
Provided technical expertise and life cycle logistic support, assuring that today’s advanced weapon systems can be efficiently maintained by field soldiers at the U.S. Army Armament Research, Development and Engineering Center (ARDEC).
Washington D.C. Metro Area
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AMC Fellow/Logistics Engineer
North Carolina Space Grant Program
Performed research on Nickel-Titanium (Ni-Ti) Shape Memory Alloy wire for structural capabilities testing using electro-mechanical simulation models that test the material’s forceful retracting behavior.
Greensboro/Winston-Salem, North Carolina Area
Research Intern
Ford Motor Company
https://www.linkedin.com/company/ford-motor-company
Developed and implemented selected Ford Duratec 35 manual and semi-automatic workstations for the new engine’s assembly at the Ford Cleveland Engine Plant #1 to establish/enhance manufacturing processes for Ford’s Duratec 30 V6 engine assembly program in Cleveland, OH.
Cleveland/Akron, Ohio Area
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Process Engineer Intern
North Carolina A&T NASA Center for Aerospace Research
Orchestrated various research assignments in a NASA funded research program associated with performance testing of Electro-Active Paper product development to assess the advanced material’s feasibility in efficient future electric products.
Greensboro/Winston-Salem, North Carolina Area
Research Intern
Master of Science (M.S.)
Business Administration
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Texas A&M University-Texarkana
https://www.linkedin.com/school/texas-a&m-university---texarkana/
B.S.
Mechanical Engineering
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North Carolina Agricultural and Technical State University
https://www.linkedin.com/school/ncatsuaggies/
As a Site Lead representing Dell, Inc., performed a Windows 7 deployment/PC refresh involving USMT data migrations/data transfers, both network and local printer installations, and domain adds for new desktop systems for U.S. Army and U.S. Navy Defense Commissary Agency (DeCA) commissaries.

Deployed new desktop systems at the commissaries located at Camp Red Cloud, Camp Stanley, Camp Carroll, Camp Casey, CFAC (Chinhae) in South Korea, and CFAS (Sasebo) in Japan.
Dell, Inc./DeCA Project
Installed I.T. infrastructure at Aio Wireless Retail Stores to include:
•	WYSE digital signage screens (advertisement video screens). 
•	Mobotix Store Security Cameras
•	Check-out PC's and peripherals
•	Routers and Switches in the store server room.
•	Laser Printers
•	Point-of-Sale Equipment
o	Cash Drawer
o	Receipt Printer
o	Credit Card/Signature Device
o	KDC Barcode Scanner
Dell, Inc./Aio Project
Performed server diagnostics testing and installed servers at a Microsoft Data Center located in Boydton, VA in preparation for the launch of Windows 8, so that millions of people on the East Coast could download the new operating system for it's release the following month (October 2012).
Dell, Inc./Microsoft Project
Poverty Alleviation
Atlanta Center for Self Sufficiency, Inc.
https://www.linkedin.com/company/atlanta-center-for-self-sufficiency-inc-
Served as a dedicated volunteer for a nonprofit that serves over 700 homeless men and women annually, which involved providing food services to the homeless at the Café 458 and helping the homeless in their permanent employment search efforts so that these individuals could achieve their ultimate potential to thrive in life.
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Volunteer
Dell
Dell Certified Systems Expert Certification
Liked by Alan Antwine
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You have literally had a #VaccinePassport since kindergarten.
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Tony Parker tells us the SINGLE MOST IMPORTANT QUESTION to ask during the interview. Have you tried this and how did it go?https://bit.ly/3dFTbOo
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If you want a JOB: This is the #1 way to get HIRED. Many individuals tell me they have sent out 100+ resumes and haven’t received any responses. I…
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United States
Alan Antwine
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https://www.linkedin.com/in/alan-antwine-28615b5
Arlington, TX
Alan Antwine
Applications Analyst at AMH
Georgia Open Networkers
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The Recruiter.com Network
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Employment First
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Texas A&M - Texarkana Alumni
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SAIC Alumni & Friends
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North Carolina A&T State University Alumni
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Think Beyond The Label (SM)
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AbilityJobsPlus
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Windows 10 Deployment
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Security Clearance Jobs - ClearanceJobs
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Recruitment Consultants and Staffing Professionals (300.000 members)
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Campaign for Disability Employment
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Georgia Tech Research Institute: Problem. Solved.
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IT Jobs in Atlanta Metro Area
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