annie c .
Director, CX Design at Foot Locker
like call ’ taiwanese , ’ lot u , got ta grab chance brag ; ) currently leading cx design team includes ux research , ux writing , ux design , ui design visual design . 10+ year ux design/research domain , including 4+ year management role , strive leader empathetic efficient problem solver . privilege team ’ advocator/ mentor/ follower/ backup/ mama . corner providing actionable guidance caters balance user need v business goal , sometimes simply cheer . believe good leader leave proper space individual grow , constantly listening fostering positive collaborative culture . work team adjust , evolve , help team member achieve goal career . thing important . family , raw fish kinds/forms white space .
Foot Locker
https://www.linkedin.com/company/footlocker
https://media-exp1.licdn.com/dms/image/C4E0BAQGzY3cyQBRbAQ/company-logo_100_100/0/1596134834928?e=1655942400&v=beta&t=QmhCTyemXhCvJYzu4Ce5zm3_ceff5CqTYqp1tATP1wk
Director, CX Design
Foot Locker
https://www.linkedin.com/company/footlocker
• 5.06% decreased YoY cart Abandonment (2019); average time spent in checkout went from 4:57 to 4:21 (2019); 14.8% increase in YoY checkout conversion rate (2020)

• Established & mentored UX SMEs to craft cohesive and accessible omni CX

• Coached the UX team in developing strong relationships across the organization as part of the effort to maintain a holistic customer journey 

• Created customer journey maps with quant/qual research data, evaluated pain points/opportunities, and helped drive product prioritization

Projects: Navigation redesign, checkout redesign, new membership program (FLX), launch experience redesign, AEM components, digital commerce re-platforming in EU...etc.
Greater Chicago Area
https://media-exp1.licdn.com/dms/image/C4E0BAQGzY3cyQBRbAQ/company-logo_100_100/0/1596134834928?e=1655942400&v=beta&t=QmhCTyemXhCvJYzu4Ce5zm3_ceff5CqTYqp1tATP1wk
Sr. Manager, UX Design & Research
Foot Locker
https://www.linkedin.com/company/footlocker
• Conducted UX research for Foot Locker & brands' responsive web experience, specifically on filter, checkout and launch experience

• Created responsive web UX to support NA digital transformation

• Created app UX that provided a native experience with much less friction

• Mentored junior & mid level designers, established UX team workflow, and set standard for all UX deliverables

Projects: Native mobile app design, launch experience enhancement, digital commerce re-platforming for Foot Locker and all NA related brands...etc.
https://media-exp1.licdn.com/dms/image/C4E0BAQGzY3cyQBRbAQ/company-logo_100_100/0/1596134834928?e=1655942400&v=beta&t=QmhCTyemXhCvJYzu4Ce5zm3_ceff5CqTYqp1tATP1wk
Senior User Experience Architect
Apartments.com
https://www.linkedin.com/company/apartments-com
• Guided decisions on IA, task flow and UI to meet usability standard

• Provided UX design for Apartments.com’s digital products

• Conducted UX evaluation and usability testing to elevate customer experience
Greater Chicago Area
https://media-exp1.licdn.com/dms/image/C4D0BAQHy4UIAeM4b2Q/company-logo_100_100/0/1611080558976?e=1655942400&v=beta&t=0JqSFnF4fRPetxeQRB7qEefuK4f8LOdW1B28xBOXYPU
Senior User Experience Architect
Apartments.com
https://www.linkedin.com/company/apartments-com
• Designed, illustrated and prototyped interaction for iOS/Android app, and responsive website in fast-paced agile environment

• Provided interactive wireframe to illustrate solutions in preparation and evaluation of launching new products of Apartments.com
Greater Chicago Area
https://media-exp1.licdn.com/dms/image/C4D0BAQHy4UIAeM4b2Q/company-logo_100_100/0/1611080558976?e=1655942400&v=beta&t=0JqSFnF4fRPetxeQRB7qEefuK4f8LOdW1B28xBOXYPU
Interaction Designer
Institute for Creative Integration
https://www.linkedin.com/company/institute-for-creative-integration
Client: Toyota Motors, Toyota Robotics, Aichi Doby, Sony, Panasonic

• Tracked emerging HMI technology and consumer trends to identify future opportunities for world leading automobile manufacture.

• Plan, coordinate and perform user research involved in trends, healthcare and future mobility. 

• Participate user interviews, intercepts and shop/ drive/ bike along to understand the changing trends in consumer behavior.

• Lead qualitative data analysis, insight sorting and concept generation sessions with multidisciplinary team.

• Help client to identify directions for future design through experience mapping, prescriptive persona and scenario development.

• Construct interaction flows and interface design for built-in navigation system.

• Perform on screen usability testing (Wizard of Oz) to evaluate and iterate the final design that fit  north American user behavior.
 
• Guide storyboard development for prescriptive scenario movie.

• Work with multidisciplinary team to deliver design implications and keywords for clients to communicate with in-house designers by  providing product design, visual presentation in powerpoint, flash, and video formats.

• Set company identity guides with logo, documentation template, business card and website.
San Francisco Bay Area
https://media-exp1.licdn.com/dms/image/C4E0BAQF-rxOlbBNF_A/company-logo_100_100/0/1519909470424?e=1655942400&v=beta&t=KIbocwo3Pee-sRK1yUkjYB_u2afqtEPbAJQdfBIP9ow
Lead UX Designer
GrandFamilies Chicago
• Conducted user interviews on elderly participants, volunteers and board members to identify different problem factors with current fund raising methods.

• Applied different research methodologies to establish future program and financial structure.

• Constructed new strategic plan and web site mock-up for the future operation.
Greater Chicago Area
User Research & Strategy Associate
Taiwanses Student Association in IIT
https://www.linkedin.com/company/illinois-tech
Performed organization identity design with Chicago 2009 architecture tour booklet, seal, business card and event t-shirt.
Greater Chicago Area
https://media-exp1.licdn.com/dms/image/C4D0BAQEd6wnmQCCIHw/company-logo_100_100/0/1556827665561?e=1655942400&v=beta&t=HXL-Kp9uB5DqMi8SnJQ_cAybXBpEhYm4U0wDL-a92R4
Identity Designer
Chang-Gung University, Tao-Yuan,333, Taiwan
• Conducted material research 

• Prepared class material in graphic design & industrial design

• Translated class material and related project works.
Research/ Teaching Assistant
Mustek
https://www.linkedin.com/company/mustek
• Delivered detailed competitive analysis on portable DVD player design.

• Performed concept development for next generation device with 2D modeling, final presentation and evaluation report.
Industrial Design Associate
MS
Focus on cognitive studies of interaction, universal design, and usability evaluation.
Human Computer Interaction
https://media-exp1.licdn.com/dms/image/C4E0BAQGefZGT9-Ru5g/company-logo_100_100/0/1524682710462?e=1655942400&v=beta&t=7K86glpB6xqklfVnx0lG4pqzz-1NQO5VB96q2ahh5HU
DePaul University
https://www.linkedin.com/school/depaul-university/
MDes
Design research, product design, interaction design, design strategy
Design Research, Interaction Design
https://media-exp1.licdn.com/dms/image/C4D0BAQEd6wnmQCCIHw/company-logo_100_100/0/1556827665561?e=1655942400&v=beta&t=HXL-Kp9uB5DqMi8SnJQ_cAybXBpEhYm4U0wDL-a92R4
Illinois Institute of Technology
https://www.linkedin.com/school/illinois-tech/
BA in Design
User-centered Industrial Design
Industrial Design
https://media-exp1.licdn.com/dms/image/C510BAQEqDsM9YmkbOQ/company-logo_100_100/0/1528788067190?e=1655942400&v=beta&t=eGyzbcdRYd9FIIcNEp14ecB_Qeks62_rC4EMp-nkr_o
Chang Gung University
https://www.linkedin.com/school/chang-gung-university/
LinkedIn
www.linkedin.com
Evil by Design: Persuasion in UX
https://www.linkedin.com/learning/evil-by-design-persuasion-in-ux-14253964
LinkedIn
www.linkedin.com
Confronting Bias: Thriving Across Our Differences
http://www.linkedin.com/learning/confronting-bias-thriving-across-our-differences
Human Factors International
Certified Usability Analyst
https://www.linkedin.com/in/annie-c-761b3521
United States
Annie C
Private Consultant
https://www.linkedin.com/in/annie-c-204755187
New York, NY
Annie C.
Security Specialist CSM
https://www.linkedin.com/in/annie-c-438aab211
New York City Metropolitan Area
Annie C
YoungSpeeds - Salesman
https://www.linkedin.com/in/annie-c-521786170
Lake Worth, FL
Annie C.
Graphic Designer at Palm Beach State College
https://hk.linkedin.com/in/annie-c-1a8837a7
Hong Kong SAR
Annie C.
Cyber Security Manager
UX Professionals
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Linkin Taiwan
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UX / HCI Researchers
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User eXperience & Psychology
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UX design
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User Interface and Experience
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Interaction Design Association
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User Experience
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https://www.linkedin.com/groups/72842
Interaction Design Foundation
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Industrial Design
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https://www.linkedin.com/groups/80335
Product Design
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https://www.linkedin.com/groups/80337
Design Research
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User Experience Professionals Network
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https://www.linkedin.com/groups/112915
UI/UX User Experience Interactive Designer / Wireframes
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