Antonia Papajani
Account Executive at Epic
Account Executive at Epic
Epic
https://www.linkedin.com/company/epic1979
Enterprise account owner and executive relationship liaison for top performing academic health system.

• Partner with customer C-suite to align IT and operational strategy with organizational goals and industry demands
• Cross-sell software modules and ensure client satisfaction with multi-million dollar software implementation
• Manage, resolve, and prevent escalations in concert with health system executives
• Advise strategic direction, technical solutioning, and risk mitigation for COVID-19 vaccine rollout
• Lead team of directors and >30 technical account managers to ensure highest quality support and software outcomes
Verona, Wisconsin, United States
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Account Executive
Epic
https://www.linkedin.com/company/epic1979
Manage up to 10 direct reports and 30+ indirect reports responsible for technical client success at top healthcare systems internationally. 

• Coach team leaders on employee engagement and development, escalation management, and performance management.
• Oversee client success for all operating room management customers through active client engagement, escalation resolution, and strategic direction setting for Epic's OpTime application

Manage new employee placement and technical account manager staffing level for each Epic application across the entire >3,000 person Technical Services division reporting to division and executive leadership. 

• Create and improve processes and analytics for efficient division and team size management. 
• Align employee interest and skillset with appropriate role and team
• Lead and advise application leadership and team of >30 staffing leads on employee and team engagement.
Verona, Wisconsin, United States
https://media-exp1.licdn.com/dms/image/C4D0BAQH6HS4jtIcQ4w/company-logo_100_100/0/1519910684635?e=1655942400&v=beta&t=SNltXGaNYGC2rJIwlyl0jUEB0eNQoHwxk2p4F59J7C4
Team Lead Manager
Epic
https://www.linkedin.com/company/epic1979
• Managed team of up to nine technical account manager direct reports
• Actively managed client success,  employee performance, and escalation resolution for team’s 30+ healthcare system accounts
• Completed weekly one to ones, quarterly performance reviews,  and biannual merit-based compensation rankings
• Grow and engage team members. Developed 80%+ direct reports to promotion and maintained a 100% employee retention rate
• Manage staffing of 130+ account managers to 300+ top health systems to maximize employee engagement and customer success. Redesigned staffing process to increase transparency, improve logistical efficiency, and minimize staffing shortages and surpluses.
Verona, WI
https://media-exp1.licdn.com/dms/image/C4D0BAQH6HS4jtIcQ4w/company-logo_100_100/0/1519910684635?e=1655942400&v=beta&t=SNltXGaNYGC2rJIwlyl0jUEB0eNQoHwxk2p4F59J7C4
Technical Account Manager Team Leader
Epic
https://www.linkedin.com/company/epic1979
• Founded Perioperative Services division and service line reporting directly to Epic senior leadership
• Set vision and led team of 20+ product managers, implementers, software developers, and engineers to create service lines offering high ROI, data-driven operational improvement
• Designed extensible processes to grow services from concept to scaled sales. 
• Developed prototype data analytic models to support each new service using Python
• Marketed and sold to healthcare system executives and physicians resulting in >$500k sales in pilot period
Verona, Wisconsin
https://media-exp1.licdn.com/dms/image/C4D0BAQH6HS4jtIcQ4w/company-logo_100_100/0/1519910684635?e=1655942400&v=beta&t=SNltXGaNYGC2rJIwlyl0jUEB0eNQoHwxk2p4F59J7C4
Perioperative Services Division Lead
Epic
https://www.linkedin.com/company/epic1979
• Primary perioperative client success manager for 4 health systems spanning 50+ hospitals and 500 operating rooms
• Provide software expertise and project management to guide client IT departments through technical solutioning, process redesign, software upgrade, implementation, and go-live events
• Advise research and development leadership on strategic direction of product development to maximize customer satisfaction and market competitiveness. Invent and develop pilot analytics solutions using Python and Excel to inform standard development
• Developed and implemented Centura Health’s project to reduce cost variability and inefficiency in operating rooms. Resulted in first year savings of 12% per surgery  systemwide and recognized as Top 10 Outcome of Epic in 2019 by all Epic customers and HISTalk
Verona, WI
https://media-exp1.licdn.com/dms/image/C4D0BAQH6HS4jtIcQ4w/company-logo_100_100/0/1519910684635?e=1655942400&v=beta&t=SNltXGaNYGC2rJIwlyl0jUEB0eNQoHwxk2p4F59J7C4
Technical Account Manager
Measures for Justice
https://www.linkedin.com/company/measures-for-justice-institute
• Research intern focusing on data cleaning and management
• Scrape and clean large amounts of data using Python and Abbyy FineReader. 
• Data Analysis using SPSS statistical software.
• Survey, organize, and track hundreds of files to independently develop methods for utilizing raw data
• Work independently and as a team to develop and implement efficient and extensible data management techniques
Rochester, NY
https://media-exp1.licdn.com/dms/image/C4D0BAQG_ykAwFnnzBA/company-logo_100_100/0/1519907806310?e=1655942400&v=beta&t=1YaI3bEJcZ1P_eTy6izHCLxfXiGZO6-ThAQF6of_g1Y
Data Management
Office of the New York State Attorney General
https://www.linkedin.com/company/office-of-the-attorney-general-of-the-state-of-new-york
• Extensive use of Microsoft Excel for data and evidence presentation
• Prepare reports on consumer and Medicaid fraud for attorney case preparation
• Develop models for calculating restitutions for multi-million dollar settlements
• Mediate disputes between businesses and consumers
• Manage up to four student interns
• Contract review, case research in the divisions of Economic Justice and Criminal Justice.
• Developed phone, customer service, and organization processes to improve the efficiency of the division
Consumer Frauds and Protection Bureau, Medicaid Fraud and Control Unit
https://media-exp1.licdn.com/dms/image/C4E0BAQEjUiHQ3X9s-Q/company-logo_100_100/0/1519882188637?e=1655942400&v=beta&t=cjV6k9YLfGmWF3FurRvriZsijOsAeNNSAAE5GLikSP0
Lead Student Assistant, Mediator
Bachelor of Arts (BA)
Double major in Economics and Political Science
Double minor in Business and Legal Studies

Graduated cum laude and with distinction in economics.
Recipient of Floyd Griswold Greene and Bessie Denny Greene Memorial Prize for excellence in economics.

Relevant Coursework: Econometrics, Game Theory, Marketing, Calculus, Financial Engineering, Financial Accounting, Financial Management, Microeconomics, Macroeconomics, Criminal Procedure, Constitutional Law, Web Design & Development, Business and Politics, Politics and Markets, Green Markets, Environmental Economics, Health Economics, Business Law
Economics, Political Science, Business, and Legal Studies
https://media-exp1.licdn.com/dms/image/C560BAQFsTTOcGySNMg/company-logo_100_100/0/1645193196533?e=1655942400&v=beta&t=ykCe95auYEgnKRLQhXLmpNZln7doMRBuT6DjN5sdOJ0
University of Rochester
https://www.linkedin.com/school/university-of-rochester/
Valedictorian
Bainbridge High School
Donated in 1971 by the Greene family to honor their parents’ memory, this prize is awarded annually to students majoring in economics or in the field of management, including accounting, finance, and business economics. First preference is given to a student who is considering law as his or her chosen profession. Second preference is given to a student whose primary interest is in economics, accounting, or finance.
Faculty of the Department of Economics
Floyd Griswold Greene and Bessie Denny Greene Memorial Prize
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Valedictorian
https://www.linkedin.com/in/paula-peters-b196549
Clinton Township, MI
Paula Peters
Regional Sales Manager at Epic
https://www.linkedin.com/in/david-brann-947b5b159
Notre Dame, IN
David Brann
Account Manager at Epic
https://www.linkedin.com/in/stephen-vikla2021
Meridian, ID
Stephen Vikla
Sales Analytics and Enablement
https://www.linkedin.com/in/david-lafontaine-8a42342
Sutton, MA
David LaFontaine
Business Development Executive
https://www.linkedin.com/in/zacharysouza
Greater Boston
Zachary Souza
Enterprise Account Executive - MEDITECH
https://www.linkedin.com/in/brittany-dayton-314a0537
Lees Summit, MO
Brittany Dayton
Senior Sales Executive at Cerner Corporation
https://www.linkedin.com/in/jennifer-cutshall
Greater Minneapolis-St. Paul Area
Jennifer (Cutshall) St. Louis
Vice President of Business Development at VisitPay
https://www.linkedin.com/in/kristin-t-0b930110
Greater Chicago Area
Kristin T.
Senior Sales Alignment Executive at Cerner Corporation
https://www.linkedin.com/in/zachary-uher-b1a85ba3
Charleston, SC
Zachary Uher
Client Success Executive at VisitPay
https://www.linkedin.com/in/leslie-karls-selby-93b6a78a
Greater Madison Area
Leslie Karls Selby
VP & Sales Executive at Epic
https://www.linkedin.com/in/alexis-matz-51768137
Atlanta, GA
Alexis Matz
Senior Solution Adoption Consultant
https://www.linkedin.com/in/mackenziegt
Atlanta, GA
Mackenzie Thomas, MBA
Customer Success Manager at Patientco
https://www.linkedin.com/in/patsaxman
Atlanta, GA
Pat Saxman
SVP of Sales at R1 RCM
https://www.linkedin.com/in/david-kimball-prosper
San Francisco Bay Area
David Kimball
Chairman and CEO, Prosper Marketplace
https://www.linkedin.com/in/rachel-brown-71951a13
Greater Madison Area
Rachel Brown
Project and Account Management at Epic
https://www.linkedin.com/in/colleen-mccartney-9a93b534
Greenlawn, NY
Colleen McCartney
Programmatic Account Strategist at Viant Technology
https://www.linkedin.com/in/muzunogullari
Atlanta, GA
Mert Uzunogullari
Manager, Data Management Systems and Operations at The Home Depot
https://www.linkedin.com/in/natalie-kim-03
San Francisco, CA
Natalie Kim
Product Manager at Minerva Project
https://www.linkedin.com/in/jesseschneider430
New York, NY
Jesse Schneider
Senior Product Manager at 1stdibs.com
https://www.linkedin.com/in/kseniakarpisheva
Greater Seattle Area
Ksenia Bloch, Ph.D., MBA
Product@Facebook | ex-Amazon | ex-Microsoft