abhishek a.k
Process Associate/technical and business consultant at AMDOCS DEVELOPMENT CENTRE INDIA PRIVATE LIMITED
Attended indira college
worked in AMAZON as a customer support associate for 5 months.
AMDOCS DEVELOPMENT CENTRE INDIA PRIVATE LIMITED
https://in.linkedin.com/company/amdocs-international
Updating DATABASE, the information related to customer’s services i.e internet speed, Bandwidth, address.
Fetching the records of customer’s using SELECT statement.
Responsible for clearing the exceptions/Tickets that are restricting the feasible service provided to AT&T customers and to make sure there are no interruptions in the service.
Taking the complete ownership of the ticket without missing SLA’s(service level agreement).
Resolving the escalations as per priority and providing solutions to customer.
Run SQL queries to get data for reporting.
Responsible for development and documentation of M&P
Pune, Maharashtra, India
https://media-exp1.licdn.com/dms/image/C4D0BAQFA6mIZ2D-wGQ/company-logo_100_100/0/1608148360975?e=1655942400&v=beta&t=fAsQNXUKib4XpXM-B0fQ-dXlJz1oK9ePEyfdaOtKsQ8
Process Associate/technical and business consultant
AMAZON
Pune Area, India
Customer Support Executive
B.E
looking for a job..IT or NON IT field
comp
University of Pune        Indira college of Engg
T.E
Comp
University of PuneIndira college of Engg
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It has taken me 24 years to post this!From 5am in the morning to 10pm in the night, from one end of Delhi to literally another.Day in & Day out!…
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