Ashe H.
Field System Engineer IV at Rutgers Robert Wood Johnson Medical School
Information Technology Professional
Senior System Engineer/Administrator, and hands-on implementation technician for a wide range of IT projects and priorities. Experience within the MSP sphere and consulting work with diverse organizations with the private and public sectors (including small companies of less than 50 users to large companies of more than 1000 users). Projects include constant improvements to infrastructure, security best practices, and cost savings. Experience interfacing with stakeholders, high-value clients, and C-level executives to develop IT strategy including, planning, designing, and implementing infrastructure enhancements, moving clients from on-prem solutions to cloud solutions, and modernizing infrastructures.
Rutgers Robert Wood Johnson Medical School
https://www.linkedin.com/company/rutgers-robert-wood-johnson-medical-school
•	Administered Windows Active Directory and Office 365 environment with 3000+ (faculty/staff/student) end users. 
•	Performed network-wide systems analysis, troubleshooting, and ongoing, preventative maintenance.
•	Facilitated Windows 10 deployment and training for 1,200+ healthcare staff.
•	Supported IT Director with the recruitment and development of a highly effective team of systems engineers. 
•	Organized cost-effective and timely complex problem resolution projects for engineering and technical support teams.
•	Provided escalated one-on-one end-user problem resolution remotely (using remote assistance software) or in person for RWJMS end user environment. 
•	Diagnosed L3 issues and resolved end-user network problems, computer hardware/software problems, e-mail, Internet, and local-area network access problems, notebook, and desktop (MacOS and Windows), mobile devices (smartphones and tablets), RWJMS approved applications. 
•	Coordinated with L1 team timely repairs or replacement of current hardware (desktop, laptop, printer, mobility) and critical software upgrades.
New Brunswick, New Jersey, United States
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Field System Engineer IV
Rutgers University School of Communication and Information
https://www.linkedin.com/company/rutgers-university-school-of-communication-and-information
Managed various projects, including administration, upgrades, and supervision of 50+ web-based assists. Administered pilots for Salesforce and WordPress based web applications and training staff on using applications. Collaborated with 3rd party services to ensure large scale roll outs were successful and implementation was effective. Performed firewall hardware upgrades to ensure the business met HIPAA and FERPA protection standards. 7 Total employees on the team.
•	Collaborated with student services staff on integration and training of Salesforce that streamlined and organized the department’s needs and activities.
•	Created and distributed training materials on Skype, WebEx, and GoToMeeting, WordPress for 300+ faculty and staff. Conducted onsite and virtual training sessions for 30+ staff members.
•	Administered SCCM, tested various AWS initiatives and VDI deployments for computer labs. 
•	Installed, configured, and administered Barracuda backup hardware.
•	Served as an independent project manager under the direction of the Associate Director of IT to evaluate IT projects with stakeholders and vendors.
New Brunswick, New Jersey, United States
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IT Technical Project Manager
Dimensional Dental Management
Administered MS Windows/Citrix environment for 38 offices in New Jersey and Michigan. Along with the CIO, recommended information technology strategies, policies, and procedures by evaluating organization outcomes, identifying problems, and anticipating organizational requirements, including negotiating bulk hardware and software purchases. Supervised a team of 4 helpdesk personal and a junior systems administrator.
•	Administered onsite Windows Servers using Active Directory Organizational Units (OUs), Group Policy Objects (GPOs), Groups, Sites and Services, Schema Administration, LDAP Queries, Disaster Recovery design and implementation, and cross-forest administration.
•	Installed switches, firewalls and coordinated fiber installation for various locations.
•	Provided L3 support for multiple sites across the state of NJ and for various locations in Michigan.
•	Coordinated with vendors to address new EMR and Citrix system implementation and trials that would upgrade and modernize the company’s organizational performance.
•	Cut origination costs $6,000 a month by converting legacy telephone to VoIP.
•	Recruited, trained, and developed an IT support team with zero turnover in staff during tenure.
•	Accomplish financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures.
•	Planned Disaster Recovery and business continuity initiatives
Woodbridge, New Jersey, United States
Senior System Engineer
Infosys
https://www.linkedin.com/company/infosys
Responsible for initial project management, business technology development, and client relationship management.
•	Played a critical role in driving customer adoption and usage of Microsoft 365 and Azure.
•	Supported customers and partners via phone, email, and web with technical aspects of onboarding to the Microsoft cloud with a focus on Azure Active Directory and Intune.
•	Facilitated and led meetings to outline the growth and benefits of Microsoft 365 and system enhancements with an average of 25 attendees.
•	Fostered positive customer relationships while managing challenging situations and driving customer success.
•	Participate in gathering business requirements, specifying functional design, mapping data, and completing tasks as assigned by project manager. 
•	Develop project schedules, milestones, deliverables, and overall plans for the work stream, including any requests for personnel
Basking Ridge, New Jersey, United States
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Enterprise Systems Project Manager
Rutgers University
https://www.linkedin.com/company/rutgersu
Provided specialized, technical end-user support, assistance, and advised students and staff in the Division of Intercollegiate Athletics. Managed all aspects of technology for the division including network, email, file, and print server administration.  Provided long-term leadership, expert consulting, and growth planning services in computing areas. Equipped and staffed 3 computer labs with over 150 computers in each deployment for students, managed 10 staff members, overseeing support for 300+ student-athletes and staff.
•	Responsible for planning and implementation of new technology infrastructure for 27 sports programs and over 400 users across 5 physical locations
•	Directed project portfolios ranging from $10,000 to $100,000 including the implementation of wireless networking for media access at Rutgers Stadium one of the first large-scale rollouts of this technology at Rutgers.
•	Created and enforced a centralized IT budget of $150,000 to monitor purchases and establish asset tracking.
•	Developed, implemented, and managed an IT Service Desk and support staff, created reports from internal call tracking system, confirmed that tickets were addressed promptly by support staff.
•	Planned and executed technical installations and upgrades, configurations, monitoring and support of general software and hardware workstations (Mac, Linux, and Windows) and servers of various Linux distributions for the resident research groups.
•	Worked with lab project managers, updated web content, applied patches, updates html, CSS, and php code, and cleanup or install new Drupal sites as needed.
•	Managed the roll out of web Content Management System, and large-scale Avaya VOIP implementation for 2 locations.
•	Virtualized (using Hyper-V) 16 standalone servers to consolidate hardware, reduce cost and streamline system maintenance.
Piscataway, New Jersey, United States
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Unit Computing Manager
Bachelor of Arts
Political Science
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Rutgers, The State University of New Jersey-New Brunswick
https://www.linkedin.com/school/rutgersu/
Master
HRM
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Rutgers University
https://www.linkedin.com/school/rutgersu/
Master of Communication and Infomation Studies
Communication and Infomation Studies
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Rutgers, The State University of New Jersey-New Brunswick
https://www.linkedin.com/school/rutgersu/
Delta Chi Fraternity
Founding Father, President
Azure Fundamentals
AZ900
IT Project Management Course
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Microsoft Security Training
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Python
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SANS GCIA
GIAC Certified Intrusion
SANS GSEC
GIAC Security Essentials
Children
CASA of NJ
Create, edit and publish web content for CASA NJ.
Web Designer
Human Rights
UNRWA USA
https://www.linkedin.com/company/unrwa-usa
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Photographer
LinkedIn
www.linkedin.com
Exam Prep: Microsoft Azure Fundamentals (AZ-900)
https://www.linkedin.com/learning/exam-prep-microsoft-azure-fundamentals-az-900-2
Data Science Dojo
verify.datasciencedojo.com
412aa110
SQL Crash Course
https://verify.datasciencedojo.com/verify/412aa110
Center for Management Development, Rutgers University
Mini-MBA: Business Essentials
Center for Management Development, Rutgers University
Mini-MBA: Finance Essentials
Center for Management Development, Rutgers University
Mini-MBA: Social Media
Jean Phillips
      
          



            
              
        
              
  

    
        Ashe repeatedly showed a strong knoweldge of IT and excellent customer service skills when he supported my unit at Rutgers. He is smart, professional, and I greatly enjoyed working with him. Amanda Geraghty
      
          



            
              
        
              
  

    
        Over the past two years, I’ve gotten to know Ashe very well, on both an academic and a personal level. I can say from experience he is one of the most dedicated professors I have ever had, and teachers like him are what help to make Rutgers as renowned as it is. I’ve been his Teaching Assistant for the last year, and in this time I’ve seen him go out of his way to help numerous students with whatever they may need. He strives to make his classroom an environment in which students feel comfortable and free to express their opinions. He is extremely passionate and devoted to spreading his knowledge, and has helped shape my college career. I highly recommend him as both a mentor and a professor.
https://www.linkedin.com/in/ashe-h-02aa36220
Bowling Green, OH
ashe h
Student at Bowling Green State University