Paul Brzonkala
Client Partner - Contact Center Strategy at Verizon Business
Contact Center Strategy and Enterprise Integration
Specialties: I have broad experience within the contact center industry including finance, technology, operations, management and sales since 1994. Experience includes: 

Onshore, near-shore and offshore outsourcing.
Technology and architecture hosting.
Customer Contact process re-engineering and design.
VoIP and Hybrid Network Consolidation.
OpEx/CapEx modeling with focus on ROI/TCO.
Centralized, consolidated and managed infrastructure transformation.
Enterprise Integration.
Verizon Business
https://www.linkedin.com/company/verizonbusiness
Recommending strategy and solutions around technology, people and process within the contact center industry for Global Named Accounts. Integration Partners included Genesys, Cisco, Nortel, Avaya, Aspect and Oracle. Clients Included Charles Schwab, Washington Mutual, State of California, Kaiser Permanente, Countrywide and American Express.
https://media-exp1.licdn.com/dms/image/C4D0BAQGLP60sAFDEAg/company-logo_100_100/0/1645725434843?e=1655942400&v=beta&t=g435EWRnp0Sz48D5fSarWK0LfwBKPPztzvbj_NcRkuA
Client Partner - Contact Center Strategy
SlashSupport
https://www.linkedin.com/company/css-corp
https://media-exp1.licdn.com/dms/image/C4E0BAQHrgVvjeNiaDA/company-logo_100_100/0/1621257967739?e=1655942400&v=beta&t=bndN1nf9Eev3zU6uq46ISiFauyefula032zRXAdV0ag
Regional Vice President - Business Development
PeopleSupport, Inc
https://www.linkedin.com/company/aegis-peoplesupport-inc.
Aligning external consulting and technology solutions around PeopleSupport's delivery of people and process refinement to drive a total solution approach.
Director - Strategic Alliances
Customer Focus Services
Vice President of Sales and Corporate Controller
VP Sales and Corporate Controller
TeleTech Holdings
https://www.linkedin.com/company/ttec
Advanced Solutions comprising hosted, managed components including ASR, CTI, IVR, ACD, Web/Email. Integration Partners included Genesys, Nortel, Speechworks, Edify and Avaya
https://media-exp1.licdn.com/dms/image/C4E0BAQE6IxM35vTEEw/company-logo_100_100/0/1626711909581?e=1655942400&v=beta&t=jAw0FUtR1TBdoOhpD4MfZce8NDY48iPt8Kdm3oRufEw
Director - Advanced Solutions Sales
MCI
Customer Solutions Manager
MCI
Contact Solutions Manager
MCI / MCI Worldcom
https://www.linkedin.com/company/verizonbusiness
Started at MCI building financial information systems to measure ROI performance of the telemarketing call centers. In 1995, built an industry award-winning outsourcing call center in AZ and managed the technology platforms from a Sr. Management role until late 1997, when I was asked to move into a sales role. Worked with Global Named accounts until mid-1999. Clients included Coke, Duke Power, Wachovia Bank and Bank of America.
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Sales Manager - Contact Center Solutions - Global Named Accounts
BS Finance
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George Mason University - School of Business
https://www.linkedin.com/school/george-mason-university-school-of-business/
BS Finance
https://media-exp1.licdn.com/dms/image/C4E0BAQFtGwcA77sUpQ/company-logo_100_100/0/1541773650338?e=1655942400&v=beta&t=Sns38YrxX6-ypVO8hroerpIHbcc9jSwzurN76iIW6X0
University of Virginia
https://www.linkedin.com/school/university-of-virginia/
https://www.linkedin.com/in/paulette-p-269a061a4
New York, NY
Paulette P
Global Technology Alliance Manager at Verizon Business
https://www.linkedin.com/in/kenny-barnes-sr-5075aa13
Washington, DC
Kenny Barnes, Sr.
CEO at ROOT, Inc
https://www.linkedin.com/in/charitha-vennapusa-6a95b3207
Fairfax, VA
Charitha Vennapusa
Student at University of Chicago
https://www.linkedin.com/in/saiduduru-1603
Fairfax, VA
Sai Duduru
Computer Science student at Virginia Tech University | Seeking 2022 Internship
https://www.linkedin.com/in/manpreetgolden
Potomac, MD
Manpreet Singh
Financial Services Professional helping clients with custom tailored solutions
https://www.linkedin.com/in/vaasudev-agadkar-a4a020190
Washington DC-Baltimore Area
Vaasudev Agadkar
Student at Oakton High School
https://www.linkedin.com/in/seanbare
Herndon, VA
Sean Bare
Chief Financial Officer at AREP
https://www.linkedin.com/in/willie-mccloud-42834a8
Beltsville, MD
Willie McCloud
Project Coordinator at VERSA Integrated Solutions, Inc.
https://www.linkedin.com/in/kevin-joseph-b8458a78
Washington DC-Baltimore Area
Kevin Joseph
Registered Client Associate at Merrill Lynch
https://www.linkedin.com/in/kristine-layton-stebbins-cpa-34a1a
Carlsbad, CA
Kristine Layton Stebbins, CPA
Sr. Vice President, Controller at 24 Hour Fitness
https://www.linkedin.com/in/hope-kim-b6803b193
New York, NY
Hope Kim
Student at Parsons School of Design
https://www.linkedin.com/in/faith-jung-0324061b9
Blacksburg, VA
Faith Jung
Food Science & Tech Student at Virginia Tech
https://www.linkedin.com/in/justin-brady-bb874b1b6
United States
Justin Brady
Computer Science Student at the University of Virginia
https://www.linkedin.com/in/robert-boyle-5112b71b5
Vienna, VA
Robert Boyle
Student at University of Virginia
https://in.linkedin.com/in/t-m-mustaq-ali-sha-2715603b
Karnataka, India
T M MUSTAQ ALI SHA
DIRECTOR OPERATIONS
https://www.linkedin.com/in/sabrina-hannan-53b6a2135
Chantilly, VA
Sabrina Hannan
Staff Accountant at Clinical Care Options
https://www.linkedin.com/in/edwardjwalsh
Greater Boston
Ed Walsh
CEO @ChaosSearch – Challenger, innovator & believer that great teams deliver amazing client experiences | Log Analytics, Security, Data lake, Cloud Data Lakes, Cloud Data Warehousing, Cloud & AI
https://www.linkedin.com/in/allareznik
Great Falls, VA
Alla Reznik
Executive Director, Head of Product Segment Enablement
Ed Romson
      
          



            
              
        
              
  

    
        Paul was an active and highly effective member of our Operations Team dealing with technology services and planning Ed Romson
      
          



            
              
        
              
  

    
        Paul and I have explored many business opportunities during our long association.  We share leads and advice. He is a hard driver and very concerned with customer quality and satisfaction.
https://www.linkedin.com/in/paul-brzonkala-370795
Los Angeles, CA
Paul Brzonkala
MCI Directory
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https://www.linkedin.com/groups/131313
Worldwide Contact Center Professionals - Execs In The Know
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https://www.linkedin.com/groups/71348
ContactCentre Professional
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https://www.linkedin.com/groups/53239
The Classic MCI Alumni Group
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https://www.linkedin.com/groups/52503
CallCentre Search - Professionals from the America's
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https://www.linkedin.com/groups/2270885
Best Practices in Call Centers Worldwide – MetricNet Certified | Contact Center Best Practices
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https://www.linkedin.com/groups/1801665
CallCentre Search
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https://www.linkedin.com/groups/1530777
Outsourcing & Offshoring
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https://www.linkedin.com/groups/90639