adrian armando collins
Information Technology Support Specialist at Climatec, LLC
support specialist
dynamic , high energy team player . diligent motivated issued task . see big picture working within team brings member . motivated- first step achieving goal positive mindset . disciplined - never leave tomorrow accomplish today . end sight - manage time , resource , people get job done . people person - take care team , leadership , customer . dedicated - success labor hard work tenacity .
Climatec, LLC
https://www.linkedin.com/company/climatec
Respond to requests for technical assistance in person, via phone, chat or email in support of ongoing
Building Automation, Security and Life Safety, and Energy Services.
-Diagnose and resolve technical hardware and software issues
-Research questions using available information resources
-Advise user on appropriate action
-Follow standard help desk procedures
-Log all help desk interactions
-Administer help desk software
-Follow up with customers and users to ensure complete resolution of issues
-Redirect problems to correct resource
-Identify and escalate situations requiring urgent attention
-Track and route problems and requests and document resolutions
-Resolve technical problems with Local Area Networks and Wide Area networks
-Prepare activity reports
-Inform management of recurring problems
-Stay current with system information, changes and updates
-Help update training manuals for new and revised software and hardware
-Train computer users as necessary
-Clean up computers
-Donate old equipment following processes
-Create and Document Processes
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Information Technology Support Specialist
Interface, Inc.
https://www.linkedin.com/company/interfaceforce
Served as the first contact with customers who needed technical assistance via the phone or email.
Performed troubleshooting using different diagnostic techniques.
Troubleshooted, diagnosed, and resolved technical hardware and/or software issues.
Provided quick resolution and excellent customer service
Redirected unresolved issues to the next level of support personnel.
Provided needed information on IT products or services.
Kept record of problems and their resolution. 
Followed-up with customers to ensure 100 incident resolution.
Provided feedback on processes and made recommendations on areas to improve.
Maintained technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting.
Suggest improvements on procedures.

Active Directory 
Office 365
Microsoft Exchange
MDM
Windows 7, 8, 10
Apple OS
Android
Legacy Software
Purchasing and Fullfillment

Constant IT Audits to improve overall performance of the IT Department.
Scottsdale, AZ
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Help Desk Administrator
Climatec, LLC
https://www.linkedin.com/company/climatec
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Graphic Design Specialist
Climatec, LLC
https://www.linkedin.com/company/climatec
Provide continuous end user support to various locations across the country. 
Work with clients to ensure issue resolution.
Software and hardware testing for future productivity
New employee integration.
Logistical operations.
Phoenix, Arizona Area
IT Support Specialist
Climatec, LLC
https://www.linkedin.com/company/climatec
-Fast paced dynamic IT environment.
-Work with users to work through day to day issues.
-Initial system setup and continuous support for end user.
-Software license management in order to improve budget spending.
-Internal Auditing.
-Coordinate and execute company donation inventory to non profits.
-Proper equipment disposal following company SOP.
Phoenix, Arizona Area
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Information Technology Consultant
Aegis Defence Services Ltd
https://www.linkedin.com/company/aegis-defence-services-ltd
Responsibilities include but are not limited to, setting up the security and countermeasures in regards to embassy defense, daily motorcade operations, escorting various embassy personnel. Constantly seeking to improve embassy security operations. Actively engaging in dynamic training exercises with the intent to keep evolving personally as an emergency response member, and future leader.
Kabul
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Executive Protection
Aegis Defence Services Ltd
https://www.linkedin.com/company/aegis-defence-services-ltd
As a team member of an emergency response team, I am the first line of defense between any and all possible threats to the US Embassy Kabul.
Afghanistan
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Emergency Response
US Army
https://www.linkedin.com/company/us-army
Deployed to Iraq in support of Operation Iraqi Freedom. I had various titles from a Scout Observer, Senior Scout Observer, Radio Telephone Operator, Rifleman and 240B Machine gunner. Responsibilities include proper weapons manipulation, operation of communications device, conducting day and night patrols in a combat environment. Worked with various foreign military both in and out of combat. Deployed various weapon systems.
Schofield Barracks/ Iraq
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Infantryman-Reconnaissance
Associate of Arts and Sciences - AAS
Computer Information Systems Technology
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Scottsdale Community College
https://www.linkedin.com/school/scottsdale-community-college/
Associate of Arts and Sciences - AAS
Network and System Administration/Administrator
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Scottsdale Community College
https://www.linkedin.com/school/scottsdale-community-college/
Associate’s Degree
Vocational High School and Secondary Business/Vocational-Industrial/Occupational Diploma Program
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Le Cordon Bleu College of Culinary Arts-Scottsdale
https://www.linkedin.com/school/le-cordon-bleu-college-of-culinary-arts/
High School/Secondary Diplomas and Certificates
Kofa High School
US Army
Army Achievement Award (4th Award)
US Army
Good Conduct Medal
US Army
Combat Infantryman Badge
US Army
Army Commendation Medal
Children
Cesar Chavez Student Center
https://www.linkedin.com/company/cesar-chavez-student-center
The Cesar Chavez learning center was focused on helping children from low income families find a safe haven after school. Responsibilities included helping with academic progress, mentoring the children on day to day events, and proving a safe environment in order to prevent them from veering towards gangs, violence, or drugs.
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Student Mentor
Education
BASIS Independent Schools
https://www.linkedin.com/company/basis-independent-schools
In order to get the 2017 school year started, I helped reimage, setup user profiles, and inventory equipment. Working directly under the information technology manager, I was given tasks and expected to finish them with little to no supervision.
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Information Technology Consultant
U.S. Department of State / Diplomatic Security Service/ Office of Threat Protection
158-14-32-ERT
Worldwide Protective Service/ Emergency Response Course
RKI Group
Worldwide Protective Services Vehicle Dynamics Course
U.S. Department of State/ Diplomatic Security Service/ Office of Threat Protection
149-14-24-PSS
Worldwide Protective Services/ Personal Security Specialist
https://www.linkedin.com/in/catherine-jasinski-01a305a4
Denver, CO
Catherine Jasinski
General Manager at Sodexo
https://www.linkedin.com/in/tina-hughes-6a224546
Pinson, AL
Tina Hughes
Staff
https://www.linkedin.com/in/stacy-fette-2898a221
San Jose, CA
Stacy Fette
Student Accountant / Program Advisor at Henley-Putnam University
https://www.linkedin.com/in/james-roulston-ii-bbb7b245
Middleburg, FL
James Roulston II
Supervisor at Navy Exchange
https://www.linkedin.com/in/eric-baugh-14769
Kaysville, UT
Eric Baugh
Sales Director, Solaria - America's Best Solar Panel Manufacturer / AF Academy Grad / Gonzaga Masters / SalesForce / Cardone U / PMP / Integrity / Passion / Character
https://www.linkedin.com/in/randy-wheeler-2936b173
Eldon, MO
Randy Wheeler
Deputy Sheriff at Miller County Sheriff's Office
https://www.linkedin.com/in/william-starbuck-3913a540
Los Altos, CA
William Starbuck
Owner, Starbuck Investigations
https://www.linkedin.com/in/terry-mayhall-3b668b11
Madison, WI
Terry Mayhall
Vice President Sales and Marketing at KleenMark
https://www.linkedin.com/in/dennisisaacson
Lindon, UT
Dennis Isaacson
Mechanical Design Engineer | MBA | BSME
https://kw.linkedin.com/in/joseph-mason-251a5746
Kuwait
Joseph Mason
Executive Protection Detail withTriple Canopy
https://www.linkedin.com/in/william-bj-willis-b9174717
Wayne, WV
William (BJ) Willis
Director at Wayne County EM/E911
https://ro.linkedin.com/in/daniel-baceanu-830b9a38
Romania
Doc Daniel
Paramedic Dyncorp International
https://www.linkedin.com/in/patrick-gonzales-mba-pmp-165561164
San Francisco Bay Area
Patrick Gonzales, MBA, PMP
Project Manager, Start-Up at Telecare Corporation
https://www.linkedin.com/in/alex-corbin-876a835a
Rock Island County, IL
Alex Corbin
DCoS G2 at US Army
https://www.linkedin.com/in/barbara-burke
Miami-Fort Lauderdale Area
Barbara Burke, PhD
Dean, Henley-Putnam School of Strategic Security at National American University
https://www.linkedin.com/in/michaelphillips1808
Greater Sacramento
Michael Phillips
Actively Seeking Position - Executive Protection, High Risk PSD
https://www.linkedin.com/in/buz-buzby-08776511
Norfolk, VA
Buz Buzby
President at Buzby Maritime Associates, LLC
https://www.linkedin.com/in/gerald-hill-a2721122
San Antonio, TX
Gerald Hill
Information System Security Officer at Aero Simulation, Inc.
https://www.linkedin.com/in/andrew-earley-52ba548b
Lansing, MI
Andrew Earley
Military Veteran. My MOS was Information Systems Technician. My Specialties and expertise are in the following fields; Network Security and Vulnerability and Advanced Network Analysis.
https://www.linkedin.com/in/david-hinojosavo
Rio Rancho, NM
David Hinojosa
Talent @ Veteran VO.  Commercials | Narration | Explainer Videos
Career Evolutions
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https://www.linkedin.com/groups/3419102