ali abidi
Cyber Security Specialist at US Government Agencies
cyber security specialist government
experienced professional seven year practice hands-on system , platform analysis , oversight , design security , management . knowledge expertise area itil procedure , management & operation , specific focus service delivery issue system .
US Government Agencies
https://www.linkedin.com/company/us-government-agencies
Cyber Security Specialist
SunEdison
https://www.linkedin.com/company/sunedison
•	Established and maintained effective relationships with staff and with 3rd party service providers, including agents, management, and leadership

•	Assisted with IT OpEx budget savings of $8m in 2016 (reused laptops, phones, further scrutinized approvals for devices). Also provided savings by left-shifting activities to Service Desk Tier 1, which is a lower cost center

•	Analyzed tickets and increased First Level Resolution by 19%

•	13% decrease in ticket escalation from efforts to implement and support Employee Self Service solutions that negated the need for direct interaction with the Service Desk

•	Focused on improving service delivery through effective use of ITIL methodologies, best practice, and industry standards

•	Created and tracked key performance indicators, staffing ratios, trends, and benchmarks 

•	Managed service provider teams as well as SunEdison-badged staff

•	Oversaw 100% of the requests, incidents and problems submitted to the Global Service Desk

•	Managed and coordinated urgent and complicated support issues, acting as the escalation point and single point of contact to drive resolution of incidents or requests

•	Drove the identification of root cause for incidents or problems and communicated appropriately to internal and external customers

•	Ensured global standards, documentation, and processes for Global IT Service Desk (i.e., hardware, escalation, procurement, asset management, etc.) were created, deployed, and kept up to date

•	Managed compliance with corporate policies including SOX and Security; represented the Global IT Service Desk on responses to internal and external audits

•	Created and executed Global IT Service Desk strategic roadmaps, updated the priorities and document staffing/resourcing requirements for current and future needs
Washington D.C. Metro Area
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IT Service Desk Manager
SunEdison
https://www.linkedin.com/company/sunedison
•	Coordinated and ran weekly IT meeting on SunEdison IT infrastructure and services

•	Supervised team of local desktop support technicians

•	Managed and ensured projects impacting local office are successfully completed when handed off to local support team for maintenance

•	Monitored the progress of projects on site and made adjustments as necessary to ensure the successful completion of the projects

•	Supervised groups to ensure that they met various milestones and timed objectives

•	Established a communication schedule to update stakeholders including appropriate staff in the organization on the progress of projects on site

•	Established and maintained effective relationships with staff and with 3rd party service providers, including agents, management, and leadership

•	Monitored tickets for SLA violations and ensure that tickets are completed within SLA timeframe

•	Assisted remote techs with troubleshooting problems and serve as lead

•	Provided support for 300 users mainly on east coast and occasionally on west coast
Bethesda, MD
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IT Supervisor
Fairmont Hotel
•	Created new accounts/performed password resets with Active Directory

•	Troubleshot Micros and Property Manager applications

•	Monitored and resolved errors with servers running various vendor software

•	Configured blackberries for email access
Help Desk Administrator
IIC Center
•	Performed LAN troubleshooting with Windows XP/Vista

•	Managed exchange mail accounts for team

•	Set up and monitored VMware software for Linux in PC’s

•	Worked as regional helpdesk and network administrator
Desktop Support
Master's degree
Computer and Information Systems Security/Information Assurance
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University of Maryland University College
https://www.linkedin.com/school/university-of-maryland-global-campus/
Bachelor of Arts (B.A.)
Information Technology
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University of Maryland Baltimore County
https://www.linkedin.com/school/university-of-maryland-baltimore-county/
CompTIA
verify.comptia.org
399G1MK35DFQQP3T
CompTIA Network+
http://verify.compTIA.org
PEOPLECERT
ITIL Foundations
https://www.linkedin.com/in/levi-farkash-888826185
Bellevue, WA
Levi Farkash
Rabbi- Chabad Downtown Bellevue
Director- Eastside Jewish Business Network
Co-director at Eastside Young & Jewish
https://ca.linkedin.com/in/joel-buckborough-29275817
Greater Toronto Area, Canada
Joel Buckborough
QC Specialist at Laker Energy Products Ltd.
https://ca.linkedin.com/in/gtmcmath
Guelph, ON
Graeme McMath, EIT
Project Manager at PNR RailWorks
https://ca.linkedin.com/in/william-buder-0200475a
Greater Ottawa Metropolitan Area
William Buder
Intermediate Hardware Developer at Syntronic
https://ca.linkedin.com/in/denis-khvoinov-611a1b5b
Edmonton, AB
Denis Khvoinov
Inspector at RES
https://ca.linkedin.com/in/wesley-di-domenico-34437bb9
Oakville, ON
Wesley Di Domenico
Journeyman Electrician at NWML Electrical Services
https://ca.linkedin.com/in/michaelmaroschak
Oakville, ON
Michael Maroschak
/ I.T., Project & Construction Management  ◘  Engineering  Supervision  \
https://ca.linkedin.com/in/shubham-patel-2645a286
Canada
Shubham Patel
Network Services Specialist at Royal Canadian Mounted Police (RCMP)
https://www.linkedin.com/in/jill-gassman-zullo-2b31182a
Ballston Lake, NY
Jill Gassman  Zullo
Safety Director-SSCI
https://ca.linkedin.com/in/harkishanjashnani
Toronto, ON
Harkishan Jashnani, M. Eng, P.Eng
Engineering Leader ● Power System Planing & Studies ● Engineering Operation & Maintenance ● Meditator
https://ca.linkedin.com/in/bruce-moffitt-73226489
Greater Toronto Area, Canada
Bruce Moffitt
Sailor
https://ca.linkedin.com/in/malik-abamecha
Greater Toronto Area, Canada
Malik Abamecha
Civil EIT - Water at AECOM
https://ca.linkedin.com/in/keshav-cali-42436568
Canada
Keshav Cali
Manager, Business Development & Consulting at Ontario Treasury Board Secretariat
https://ca.linkedin.com/in/waqas-sajid
Mississauga, ON
Waqas Sajid, PEng
Co-Founder, EvoHealth Inc. | Research Associate, KITE
https://www.linkedin.com/in/george-krkljus-1a8461b3
Greater Saginaw-Midland-Bay City Area
George Krkljus
Civil Construction Manager - Wind at White Construction LLC
https://ca.linkedin.com/in/omerosman10
Greater Toronto Area, Canada
Omer Osman
Regulatory Affairs Officer at Health Canada | Santé Canada
https://www.linkedin.com/in/wali-naqvi-56957114a
Odenton, MD
Wali Naqvi
Practice Manager at Tower Health
https://www.linkedin.com/in/shamim-zaidi-cissp-b2b73061
Ellicott City, MD
Shamim Zaidi, CISSP
Senior Cyber Security Engineer at AAC Inc.
https://www.linkedin.com/in/justin-leaven-76949459
Norfolk, VA
Justin Leaven
Information Systems Security Officer at Federal IT Consulting (FEDITC)
https://www.linkedin.com/in/vraing
San Antonio, TX
Virgil Raing, CEH, CCNA
Network Security Engineer at DHA Connected Health
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Check on your IT Asset Managers. We are tired- 18 months into an endless ballgame of managing increasing lead-times, exponential roadblocks and…
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So grateful to have been sworn into practice today, alongside my amazing co-clerk Grace Li, in the U.S. Court of Appeals for the Third Circuit by…
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Photo
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Jendouba Governorate, Tunisia
ALI ABIDI
Architect - Euexia Architecture Co-Founder
https://www.linkedin.com/in/ali-abidi-4044a7195
Atlanta, GA
Ali Abidi
Venture Capital Intern @ University Growth Fund || Equity Options Trader (Self-employed) || Commercial Real Estate Program Manager @ Project Destined
https://uk.linkedin.com/in/ali-abidi
London
Ali Abidi
Final Year MEng Computing Student at Imperial College London
https://pk.linkedin.com/in/ali-abidi-econ
Karāchi
Ali Abidi
Economics Student @ IBA
https://www.linkedin.com/in/abidia
New York, NY
Ali Abidi
Connecting Business Leaders to Trusted Research & Insights
Small Biz Forum | The Group for Small Business Owners & Professionals
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https://www.linkedin.com/groups/4085822
The Service Desk Institute (SDI)
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Start-Up Phase Forum
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Howard County Chamber of Commerce
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Digital Marketing: Social Media, Search, Mobile & more
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Business Evolution | Profitably Building Diversity and Community (post Covid-19)
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Small Business Network by Entrepreneurs HQ: Digital Marketing Coaching Social Media SEO Startup Jobs
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Official ITIL Group from AXELOS
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MSP Mentor Community Group (Powered by Channel Futures)
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Band of Entrepreneurs
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Small Business Accelerator
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Entrepreneur & Small Business Forum
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WASHINGTON DC CONNECTIONS
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ITIL 4 & ISO20000 Service Management ITSM SIAM SRE DevOps Agile
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