A. Alex Quintana, MBA
Colorado State Registrar & Director of Vital Records at Colorado Department of Public Health and Environment
Passionate about leadership, strategy and people, as well as learning and doing what it takes to be excellent in everything I do.
Experienced leader with a track record of success working in the government and private sectors. Skilled in business strategy, change management, organizational leadership, vendor relations, and project management.
Colorado Department of Public Health and Environment
https://www.linkedin.com/company/codophe
Lead & Oversee the State of Colorado’s Vital Records Program as administered through the state office and 60 local offices dispersed throughout the state. The program is responsible for the registration, modification, and issuance of all birth and death certificates statewide. As a third level supervisor, manage the state office of 27 employees.  

Notable Accomplishments:

Strategic
•	Developed Mission and Vision Statements for the vital records program with program management and staff feedback.
•	Created and implemented the Vital Records Annual Strategic Planning Life Cycle, which consists of four phases: Strategic Plan Goals --> Annual Performance and Feedback --> Leadership Retreat --> Annual All-Staff Appreciation and Planning Meeting.
•	Led the Board of Health Regulation Review and Revision project in 2018 to modernize the program’s Board of Health rule.
•	Created the Quality Assurance Council, which increased birth data completeness metric by 28% in 2 years.

Operational
•	Significantly improved and maintained efficiency of Operations within my first year by reducing mail, fax, and online request processing turnaround times by 77%, reaching and sustaining historic lows.
•	Designed and implemented the data-driven Operations Performance Dashboard, which improved staff productivity by ~10%.
•	Led project to review, update, streamline and consolidate all 31 vital records program policies into 4 policies. Each policy covers a root-level subject matter area and a table of contents. Project involved program management and staff input, and external stakeholder engagement.

Employee Engagement
•	Developed and implemented an incentive program for operations with input from staff that increased production by 15%.
•	Implemented career development and training program for all staff. This included the design of the Career Development Profile Card for staff members and an annual subscription to unlimited career development classes through an outside vendor.
Greater Denver Area
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Colorado State Registrar & Director of Vital Records
Verity Consulting Group, LLC
https://www.linkedin.com/company/verity-consulting-group-llc
Helping entrepreneurs develop their growth strategy through business analysis and data modeling.
Greater Denver Area
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Founder & CEO
Tri-County Health Department
https://www.linkedin.com/company/tri-county-health-department
Managed the county vital records office with 2 locations and 6 employees, serving 3 counties. The office is responsible for administering the state’s vital records program in this three-county jurisdiction by issuing certified copies of birth and death certificates to members of the public. 

Notable accomplishments:

•	Created and executed a business plan to open a successful, second location in the northern tier of the office’s jurisdiction
•	Increased annual revenue ~27% over the span of 3 years through the addition of a new location
•	Designed and implemented a data-driven staff performance management system 
•	Achieved the 2014 and 2015 “5-Star Award” from the State of CO VR Office for meeting high performance standards
•	Participated as a member of the IT strategic planning committee consisting of cross-departmental staff who seek to improve the agency’s IT operation to achieve public health accreditation standards.
•	Co-led an organization-wide policy and procedure standardization project, which included the gathering of input from key policy staff and leadership, designing and presenting our standard policy & procedure template and the end-to-end process for future policy creation and revision, to the executive leadership team.
Greater Denver Area
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Vital Records Manager
Connextions
https://www.linkedin.com/company/connextions
Designed, implemented, and led the Denver College of Insurance (COI) program (2012/2013 year). The program was responsible for developing a health insurance sales license study program for potential call center operation employees. Supervised two staff and oversaw an average of 30 students at any given time. Main objective was to design a hiring program, which included the development and implementation of a marketing plan, a study program, and a test center scheduling strategy.

Notable Accomplishments:

• Led the #1 site for the College of Insurance program across seven offices company-wide by bringing in the highest number of graduates in the 2012/2013 program year as a first time program manager in a completely new market for the company

• Consistently met shifting deadlines, adjusted program to changing baselines, established and sustained relationships with internal and external stakeholders, tracked and reported on student graduation outcomes and program milestone achievements. Prepared ad-hoc and recurring reports, and presented in meetings with senior management.
Greater Denver Area
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College of Insurance Program Manager
Connextions
https://www.linkedin.com/company/connextions
Combined duties include:

•  Trained team of 14 representatives on 10 different CRM systems
•  Led team of 30+ agents 
•  Created training documents, directed meetings
•  Tracked and reported progress of project timelines
•  Supervised and trained new insurance agents 
•  Handled escalated calls, performed quality assessment on recorded calls
•  Participated in calls with senior management of the client
Orlando, Florida Area
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Assistant Program Manager, Systems Trainer, Team Lead
Master of Business Administration (M.B.A.)
3.95 GPA
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Penn State University
https://www.linkedin.com/school/penn-state-university/
Bachelor of Arts (BA)
Major: Sociology | Minor(s): Business, Education
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University of Florida
https://www.linkedin.com/school/uflorida/
Associate of Arts (A.A.)
General Studies
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Valencia College
https://www.linkedin.com/school/valencia-college/
Faith-Based Servant Leadership Coaching Community
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Harvard Business Review Discussion Group
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Strategy Skills - by FIRMSconsulting.com
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