Aakash Chitalia
Customer Success Specialist at Datazoic, Inc.
Customer Success Specialist at Datazoic, Inc.
A graduate student of MS in Information Sciences and Technologies working for a FinTech as Product Specialist/Business Analyst. I am an energetic and responsible individual who comprehends the dynamic industry and is ready to adapt the diverse work environments to attain success.
Datazoic, Inc.
- Managing and leading an offshore cross functional team comprising of Jr. Business Analysts, Developers and QA members
- Coordinating with key stakeholders to gather new requirements and manage monthly release cycles
- Actively involved in project planning, designing, development, testing, implementation and post implementation phases of SDLC
- Conducting daily scrum calls with teams and tracking status update on bug fixes, enhancements and tasks using JIRA
- Scoping out legacy issues and optimizing processes to improve product quality hence reducing monthly issues by 65%
- Successfully released multiple enhancements in monthly release cycle with 95% accuracy in functionality
- Analyzed and documented risks and tasks for data integrity and consistency in the application during annual maintenance
- Trained more than 100+ users on ‘Sales & Trading’ and ‘Investment Banking’ applications, increasing usability by 30%
New York, New York
Customer Success Specialist
Kodak Alaris
https://www.linkedin.com/company/kodak-alaris
- Independently worked on conceptualizing and executing commercialization strategies for two wireless scanner products
- Executed technical problem-solving strategies and solutions, created video tutorials, technical training course, etc. for newly launching
two wireless scanner products
- Created in-depth competitive analysis report on wireless scanner products
- Developed internet self-help product pages for worldwide customers which resolves 40% of the customer issues
- Generated automated reports on website traffic using google analytics to understand customer behavior
- Analyzed customer service call data and generated reports for 2000 and 3000 series scanner products using tableau
Rochester, New York Area
https://media-exp1.licdn.com/dms/image/C4D0BAQEF9ADGjdp6nQ/company-logo_100_100/0/1614267744172?e=1655942400&v=beta&t=RtGa1iDPFF-u-R1cbKJOzqb7iSZI1SAzOQUkzndmfSU
Service Analyst Intern
Accenture, Mumbai
https://www.linkedin.com/company/accenture
- Hands on experience in developing and testing Microsoft SharePoint web applications
- Gathered requirements from the clients and prepared business and software requirement specifications documents
- Developed web applications for automation of tools, reducing the effort time by 25% for HR department
 - Developed event-based functionalities like SharePoint timer job, site/list workflow and item event receivers
- Created SSRS report required for reading database in a SharePoint timer job application
Mumbai Area, India
https://media-exp1.licdn.com/dms/image/C4E0BAQHjvfNL_2AXIw/company-logo_100_100/0/1628018657141?e=1655942400&v=beta&t=X1Na4U8_Mqq9Vclubz2t-Wi5aomAsz_saSSRlpDjupU
Associate Software Engineer
Financial Technologies India ltd
https://www.linkedin.com/company/financial-technologies-india-ltd
- Assisted in managing and providing security privileges for automated reports
- Created documents like business and software requirement specification.
- Developed web pages using JavaScript and HTML
- Created test cases to test web applications and logged bugs
Mumbai Area, India
https://media-exp1.licdn.com/dms/image/C4E0BAQGXG_3LdQVO0g/company-logo_100_100/0/1519866587891?e=1655942400&v=beta&t=IhFnN9x2Kf8v78MQ7aa_jN4boiqq-aOdPZvrYJ3lGZs
Summer Intern
Master’s Degree
Information Sciences and Technologies
https://media-exp1.licdn.com/dms/image/C4E0BAQGnICZxLlhERw/company-logo_100_100/0/1551472609697?e=1655942400&v=beta&t=PAH59iE4WzWwziNnxsskjs-69cDXPfH0aE5BLGzW5XE
Rochester Institute of Technology
https://www.linkedin.com/school/rochester-institute-of-technology/
Bachelor In Technology
Computer Engineering
NMIMS University/ MPSTME
Diploma
Computer Engineering
Thakur Polytechnic
Advanced Project Management
BUSI 711
Analytical Thinking
ISTE 600
Data Warehousing
ISTE 724
Database Design & Implementation
ISTE 608
Database Management and Access
ISTE 726
Knowledge Processing Techniques
ISTE 612
Knowledge Representation Technologies
ISTE 610
Project Management
ISTE 764
Statistical Analysis for Decision Making
DESC 782
Visual Analytics
ISTE 782
Data Structure
-
Relational Database Management System
-
Software Testing
-
Information Storage & Management
-
- Analyzing HR’s employee data and predicting the contributing factors responsible for employee turnover
- Performing Simple Linear model and Neural Network model for prediction using R
- Analyzing and predicting which employees will leave the company in near future on a test data set to avoid economic impact
Predictive Analysis on HR Employee Data
Developed a content based Product Reviewing System, which categorizes the product reviews on the basis of their content and further performs sentimental analysis on those reviews. Generally the reviews provided by the users on the amazon website are generalized and not segregated into various categories like Quality, Price & Delivery. The ratings given to a product are based on their delivery proficiency and not the quality of the product. In such scenarios the overall rating of the product is degraded and other customers do not get an accurate feedback regarding the quality. So to resolve such issues our system classifies the reviews into Quality, Price & Delivery and further performs sentimental analysis on the particular review category to get accurate and unbiased ratings for the product.

Technologies Used: Java, R, Swing
Content based Sentiment Analysis of Amazon Product Reviews
- Analyzed study on detecting facial key points on a human image
- Cleansing data using Pentaho and Excel for achieving accuracy
- Trained and tested the data using Simple Linear Regression and Neural Network Classifiers in Weka
- Predicting and plotting the key points on a grey scale human image using R
Facial Key Point Detection
- Aim of the project is to analyze the forged data of an I.T. firm based on salary
- Data contained columns like salary, age, gender, degree and tenure
- Analysis of the data is done to understand whether the firm’s salary distribution is according to the state’s EEO rules
Regression Model Project
- Developed an application in Java for GUI code conversion
- Application performs various lexical and synthesis analysis
- Takes VB form as input and provides equivalent java code as output
VB2JAVA
- Developed a medicine dispensing ATM
- It is hardware and software based project that aims to provide user with one time dose of the medicine as per user’s requirement
- User provides the disease symptoms as input and according to the input the system calculates and provides the dose of medicine
- Hardware of the system is developed using Micro-controller programming, motor driver logic, Touch screen logic for monitor screen using sensors and software for the system is developed using VB programming for front end & MS-Access as back end
Automated Emergency Medicine Dispenser
Udemy
www.udemy.com
Business Analysis Fundamentals
https://www.udemy.com/certificate/UC-32A3YNZ3/
Udemy
www.udemy.com
Introduction to Database and Querying
https://www.udemy.com/certificate/UC-2E851107/
https://in.linkedin.com/in/nidhi-pawar-35879b146
Mumbai
Nidhi Pawar
Executive
https://in.linkedin.com/in/shruti-lawani
Mumbai
Shruti Lawani
Business Analyst in Insurance
https://in.linkedin.com/in/nilesh-prajapati-04016028
Mumbai
Nilesh Prajapati
Senior Manager - Private Wealth Management ICICI Securities
https://in.linkedin.com/in/chirag-tharwani-75a70114b
Mumbai
Chirag Tharwani
Credit and Portfolio Analyst
https://in.linkedin.com/in/ekta-christian-02a34b80
Mumbai
Ekta Christian
Deputy Manager for Unsecured Business Loans at HDFC Bank
https://in.linkedin.com/in/asmita-nikam-a674a54a
India
Asmita Nikam
HR Executive  at Qualitas Diagnostics
https://in.linkedin.com/in/priyadarshini-jethu-a777b7164
Mumbai
Priyadarshini Jethu
Actively looking for an opportunity in HR Job profile in Pune
https://in.linkedin.com/in/nilesh-adhangale-538446146
Nasik
Nilesh Adhangale
Graphic Designer at BD INFO MEDIA PRIVATE LIMITED
https://in.linkedin.com/in/manvi-soni-967180158
Mumbai
Manvi Soni
Working with MX Player
https://in.linkedin.com/in/vardhan-desai-54510651
India
Vardhan Desai
Believes In Innovation
https://in.linkedin.com/in/riya-mashru-857716b2
Mumbai
Riya Mashru
Product Manager- Credit Cards at Axis Bank
https://in.linkedin.com/in/jimit-muni-064915174
Mumbai
Jimit Muni
Assistant Sales Manager at Romell Group
https://in.linkedin.com/in/javed-shaikh-1a6a08a4
Pune
Javed Shaikh
10 years of experience in manufacturing company.
https://ie.linkedin.com/in/siddharthkalpeshpatel
Dublin
Siddharth Patel
Corporate Finance Manager based in Dublin
https://in.linkedin.com/in/akshay-shetty-0b11929b
Mumbai
Akshay Shetty
Trade Finance | SME Banking | Digital Enthusiast | Ex Deutsche Bank, ICICI Bank
https://www.linkedin.com/in/varun-sehgal-finance
New York, NY
Varun Sehgal
Product Specialist at Galaxy Digital
https://www.linkedin.com/in/dustin-breitner
New York City Metropolitan Area
Dustin Breitner
Sales @ CB Insights | FinTech | Startups | AI
https://www.linkedin.com/in/caitlynlubas
New York, NY
Caitlyn Lubas
Globally-Minded Strategist • Author of "You Are Where You Go" • ex-Instagram
Liked by Aakash Chitalia
https://www.linkedin.com/signup/cold-join
Proud to partner with Netskope - a LEADER in the new Magic Quadrant for Security Service Edge. SSE is a term Gartner coined to capture the security…
Liked by Aakash Chitalia
https://www.linkedin.com/signup/cold-join
Excited to be representing INSEAD in the Amazon Operations 2022 MBA Pathways Challenge with Geetika Lohani, Joyce Kim, Abhinav Lalam, and Pierre…
Liked by Aakash Chitalia
https://www.linkedin.com/signup/cold-join
Pleased to share that i have cleared CFA Level 1. It was not easy ride but with all the support and guidance sailed through. The journey has started…
https://in.linkedin.com/in/aakash-chitalia-6b807873
India
Aakash Chitalia
--
Team Mike - Pay It Forward - Improve Your LI Profile Views & Search Ranking
https://media-exp1.licdn.com/dms/image/C5107AQE-azoIq9ePUQ/group-logo_image-shrink_92x92/0/1521154645264?e=1647691200&v=beta&t=Sx2UCyHpDG1sFydrJVHXgeV2r6EbNLyWs6YKEBkenac
https://www.linkedin.com/groups/8447484
EMC Forum India
https://static-exp1.licdn.com/sc/h/4h1ldzvvebtszyx75ve7dst1v
https://www.linkedin.com/groups/4132868