Aaliya Syed
CSC - Supervisor at Virginia Beach City Public Schools
CSC - Supervisor at Virginia Beach City Public Schools
17 years of Customer services and call center experience with leading companies such as Convergy's, Dell, Hewlett-Packard and IQVIA. Skilled in Operations Management, Quality Management, Service-Level Agreements (SLA), Management, and Business Development.
Virginia Beach City Public Schools
https://www.linkedin.com/company/virginia-beach-city-public-schools
United States
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CSC - Supervisor
IQVIA
https://www.linkedin.com/company/iqvia
▪Establishing and monitoring customer care performance indicators, service level metrics, and goal achievement.
▪ Developing and implementing policies, procedures, and process improvement initiatives to improve retention
rates and increase customer satisfaction.
▪ Interviewing, hiring, and training new customer service representatives.
▪ Providing monthly performance feedback to customer service representatives in order to address performance
gaps and manage performance improvement.
United States
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Client Services Manager
IQVIA
https://www.linkedin.com/company/iqvia
Monitor calls and give feedback to the agents in IT Support Desk with the objective of improving their Communication, Technical & Process adherence skills on calls. Develop and deliver training modules based on the improvement areas on the floor and hence improving the overall quality.

*   Conducts quality review of telephone representatives' performance within functionally specific units to ensure quality service goals and standards are met and/or identify areas where improvement can be achieved.

* Audits representatives' inbound and outbound phone calls and/or correspondence, observing performance, techniques, and application of guidelines and procedures.

* Summarizes findings and recommendations and forwards to supervisor to use in performance assessments.

* Provides coaching, advice and guidance based on audit findings, and delivers performance feedback to associates as outlined in business unit's policies and procedures.

* Provides input and assists with the development of additional training or policy and procedure changes that may be required to enhance service productivity.

* Mentors newly hired representatives to ensure a smooth transition from learning environment to daily production environment and may participate in providing formal training.
Chesapeake, Virginia
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Sr. Service Quality Analyst
IQVIA
https://www.linkedin.com/company/iqvia
Bengaluru, Karnataka, India
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CSR2
HP
https://www.linkedin.com/company/hp
Sr. Technical Support Engineer HW/SW - Troubleshooting Hardware / Networking/OS related queries of our global customers over phone which involves working in different time zones.
Surya Park, Electronic City
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Global Solution Center - PSG Tower
Dell
https://www.linkedin.com/company/delltechnologies
CSR & ASG Support - Joined as A4 grade as a front line agent for US Consumer Care. Responds to customer service inquiries regarding company products, features, financial charges, sales related concern and/or services. Maintains ownership of customer issues directing customer to the appropriate team when required.
Bengaluru Area, India
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Senior Customer Support Expert (A5)
Convergys
https://www.linkedin.com/company/convergys
Process: AT&T PIC (Inbound & Outbound)/Household (Credit Card application filling) process.
Bengaluru Area, India
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Customer Care Officer
Bachelor of Business Administration (BBA)
ICFAI Tripura University (BBA)
Economics
ICFAI Tripura University
Pre-University
PCMB
PCMB
Vivekananda Pre-University College
Diploma in Computer
Diploma in Computer
Basic Computer Skills
Cascade Computer Academy
Schooling.
A U High School
Quarter 2, 2014 for Implementing a New  Innovative Service Improvement that Increased Productivity and Employee Satisfaction.
Cegedim
Support Services Excellence Award
Quarter 4, 2013:  Support Services Excellence Awards
Cegedim
Honorable Mention -  Support Services Excellence Awards
BBA
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Diploma in Computer Management
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PCMB
-
Primary and Higher school
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State Board Syllabus
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iACT International Academy for Certification & Training
Six Sigma Green Belt
APMG-International
ITIL® Foundation
https://in.linkedin.com/in/riya-mittal-853934a9
South Delhi
riya mittal
Trizy events
https://in.linkedin.com/in/ilyas-akthar-64694915
Bengaluru
ILYAS AKTHAR
Founder iDreams Events
https://in.linkedin.com/in/dazzle-events-and-exhibitions-pvt-ltd-07a98653
Noida
Dazzle Events and Exhibitions Pvt. Ltd.
Exhibition Booth/Stall Designing and Fabrication
https://in.linkedin.com/in/arvind-kumar-1a700431
Tamil Nadu, India
Arvind Kumar
Nila advertising agency
https://in.linkedin.com/in/rohit-wavare-76849149
Mumbai
Rohit Wavare
General Manager - MICE & Events
https://in.linkedin.com/in/ak-rahman-38a31936
Mumbai
ak rahman
anchor/actor/performer at AK RAHMAN
https://www.linkedin.com/in/dennis-karako-4144a9112
Norfolk, VA
Dennis Karako
IT Support at ECPI University
https://www.linkedin.com/in/joshua-baldwin-60019242
Virginia Beach, VA
Joshua Baldwin
Master's degree at ECPI University Virginia Beach VA
https://www.linkedin.com/in/asif-m-62396635
Norfolk, VA
Asif M.
BS in Computer Science with Network Security Concentration
https://www.linkedin.com/in/william-pollard-22452985
Chesapeake, VA
WILLIAM POLLARD
Graduate from  ECPI University
PMP
Secuity +
https://www.linkedin.com/in/harris-husain
Washington DC-Baltimore Area
Harris Husain
Account Manager at Amazon Web Services (AWS)
https://uk.linkedin.com/in/mohammed-siddiq-a7675a16
United Kingdom
Mohammed Siddiq
Business Relationship Manager
https://in.linkedin.com/in/dania-faruqui
Bengaluru
Dania Faruqui
Bringing LIVE commerce to India |Glance & Roposo |IIM Indore |MANIT Bhopal
https://www.linkedin.com/in/ruchakulkarni
Chandler, AZ
Rucha Kulkarni
Consultant at Deloitte
https://www.linkedin.com/in/kristin-teklinsky-61078b6
Mt. Laurel, NJ
Kristin Teklinsky
Manager, Client Services at IQVIA
https://www.linkedin.com/in/matthew-randall-30a82b71
Royersford, PA
Matthew Randall
Manager End User Services at Slipstream-IT
https://www.linkedin.com/in/megan-hughes-murphy-88065357
Huntingdon Valley, PA
Megan Hughes Murphy
Director Of Business Development, Pharmaceutical Solutions at Navigating Cancer
https://www.linkedin.com/in/mannyochoa12345
Ramsey, NJ
Manny Ochoa
IT Operations Manager
https://www.linkedin.com/in/shelly-aken-0145a59
Omaha, NE
Shelly Aken
Customer Success Management at Foresite  Cybersecurity
Deepak Biradar
      
          



            
              
        
              
  

    
        Aaliya is a amazeing employee to any organiszation she is working for  - We worked together for almost 3 years sitting on same floor. she is dedicated to her work, and a amazeing team player always eager to learn and help others during work.- I liked her business acumen which helped to grow and take up multiple roles with in team / organisation - She is a continuos learner ,  a team player and always ready to take intitatives in office , she posses a have high level of patience and a very good human being to work with .. 
 George Omans
      
          



            
              
        
              
  

    
        I have worked with Aaliya for several years, and have found her to be dedicated, energetic, and always eager to do do more. She is never satisfied with the status quo, always trying to improve processes. I witnessed her grow within the organization from Client Services Rep to QA Analyst, to Manager. Her dedication to her career is commendable, always wanting to improve. I would not hesitate to work with her again.
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I was laid off in March from a position I absolutely loved due to COVID-19. In May, I found out that I would not be returning. I must have applied to…
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Lean Six Sigma Yellow Belt Certification
https://pk.linkedin.com/in/aaliya-syed-54286966
Pakistan
aaliya syed
Obs and Gynae specialist at Sind Rangers Hospital
https://uk.linkedin.com/in/aaliya-syed-56bb2353
London
aaliya Syed
aafaf at Brunel University
https://qa.linkedin.com/in/aaliya-syed-b13a60144
Doha, Qatar
Aaliya Syed
Student at Doha Modern Indian School
https://pk.linkedin.com/in/aaliya-syed
Karāchi
Aaliya Syed
Fresh Software Engineering Graduate
Global Invites - Grow Your Network
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Cisco Connecting Women - APJC
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