Anthony Aguilar, PMP, CSM
Digital Project Manager at Blue Acorn iCi
Digital E-Commerce Project Manager | Past President PMI Florida Suncoast | Steering Committee Member for the Digital Marketing Certificate Program for the Muma School of Business at USF
Energetic Professional with over twenty years of experience in luxury retail management, project management, and strategic client success management in software.   Excellent reputation for understanding the client's strategy to link the value of a product and service to the client's objective, goals, and vision.  

My background and experience as a luxury retailer has allowed me to successfully cross the digital divide into the new complex digital transformation world using my IT project management and client success management skills. Navigating the digital world can be daunting; however, working with clients demonstrating how a business can increase its profitability by being customer-centric and capturing a new client base with digital transformation is exciting. Wearing many hats throughout my career has allowed me to hone my interpersonal skills and work cross-functionally across organizations, foster relations, and navigate complex challenges. My passion lies in client success with a product or service while improving organizational effectiveness and profitability.  

Specialties:  

Relationship Management / Strategic Planning & Revenue Growth  
Project Management / Planning & Implementing Solutions  
Strategic Partnership / Vendor Management & Negotiations  
Strong Leadership Competence / Exceptional Interpersonal Skills  
Exceeding Client Expectations / Client Retention  
Client Presentations / Training
Blue Acorn iCi
https://www.linkedin.com/company/blue-acorn-ici
Blue Acorn iCi is the leading digital customer experience company pioneering what’s possible through the convergence of analytics, digital commerce, customer experience, and experience-driven commerce offerings.

My role as the Digital Project Manager is leading multiple teams within the Salesforce Commerce Cloud, Magento 2, Adobe Experience Manager, and Shopify Plus Practices using a hybrid Agile - Waterfall Methodology. My accountability for each team includes managing scope, time,  budget, and supporting my team being the CSM or scrum master to clear any impediment to the successful delivery of the client's software solution.
Charleston, South Carolina Metropolitan Area
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Digital Project Manager
Teamwork Commerce
https://www.linkedin.com/company/teamwork-commerce
As the Client Success Manager, I was the client advocate for clients' overall satisfaction while delivering strategic value to improve client profitability utilizing Teamwork Commerce products and other vendors.  Being part coach, analyst, strategic adviser, and product expert allowed me to utilize my luxury retail management experience, project management experience, and strategic business acumen to collaborate with the client and internal teammates to bring the best profitable solutions to my large profile of mid-market and enterprise clients.   

Having been a luxury retail manager allowed me to look at a software solution from many perspectives to understand how the solution would increase a company's profitability, yet examine the impact of the solution on other internal departments of a company's organization to reduce any distractions.   Being able to ask the key questions and listen to key stakeholders' expectations provided me the opportunity to communicate effectively to all project teammates and to anticipate any roadblocks preventing a project to be completed on time, cost and scope. 

Below are some of the third-party integrations my client implemented.   

Shopify Plus 
Magento 2 
Big Commerce 
SAP 
Avalara 
Mandrill 
Mailchimp 
Klaviyo 
ShipStation 
Zendonk ERP Inventory solution 
Global-e International logistics solution 
SPS Commerce EDI solution
Clearwater, Florida
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Client Success Manager - Retail Integrations
Revel Systems iPad POS
https://www.linkedin.com/company/revel-systems
Specifically recruited based on my background and experience as a luxury retailer implementing various Point-of-Sale System. Led all implementation, training, and overall project management of iPad-cloud based Point-of-Sale System for various types of mid-market and enterprise client's business including retail stores, high-end restaurants, grocery store, and quick service shops. Partnered with key stakeholders on projects to understand their goals, objective, and vision for the implementation of the Point-of-Sale System.  Understanding the company's business and vision allowed me to set expectations correctly for the client. Depending on the client, not all key stakeholders were familiar with the magnitude of software installation.   Executing several software implementations as a luxury retailer allowed to understand a stakeholder’s pain points and concerns with the integration process and to be a resource to answer any question to reduce any anxiety or stress.  Actively listened to all concerns from key stakeholders allowed me to deliver successful projects with minimal company disruption and exceeding client’s expectations.  Enjoyed celebrating with the client the use of new technology to streamline business processes and generate profitability.  

Software Applications utilized by my clients 

Point of Sale- Retail, Restaurant, Quick Service, Grocery Store 
Omni-Channel Solutions 
Enterprise Management System 
Enterprise Reporting 
Inventory Management 
Customer Relations Management 
Mobile Solution 
eCommerce 
Menu Board 
Gift Cards 
Loyalty Programs 
Digital Signage
Tampa/St. Petersburg, Florida Area
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Project Manager
Saks Fifth Avenue Off 5
https://www.linkedin.com/company/saksoff5th
Specifically recruited to devise a new strategic business plan for an underperforming store with the top shrinkage percentage in the region and implement a high-performing selling and service team of up to fifty-five employees to reduce shrinkage to below acceptable company measure while driving profitable business. Utilized company policies and procedures to incorporate best practices and retraining for all employees. Created a positive store culture for clients and employees by implementing a reward, and recognition program. Executed quarterly Saks Fifth Avenue VIP client shopping events in fine jewelry, men’s suiting, women’s designer shoes, and appeal. Ranked in the top ten percent of fine jewelry event sales for the company for two consecutive years. Appointed interim store director by Regional Vice President for eight-month in the fall of 2014 until the spring of 2015 until a new store director was placed.
Ellenton, Florida
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Manager of Store Operations
Banana Republic
https://www.linkedin.com/company/gap-inc--banana-republic
As an avid Banana Republic shopper, the store director hired me as a seasonal sales associate during the retail holiday season. Afterward, I was asked to become a permanent employee working nights and weekends while working for a software company as a project manager. As my project manager position ended, asked to become a member of the leadership team as the Customer Experience Supervisor then later the Customer Experience Manager leading up to twenty-five employees and managing ten sales associates for a top volume store in the district. Utilized project management skills to develop business strategies to drive sales and profitability with VIP client shopping events.   Consistently exceed all customer service metrics including secret shopping by a third-party vendor and client surveys measuring store service levels.  Appointed district community service leader for two consecutive years and led store teams to exceed community service hours and matching contributions by Gap, Inc.
Tampa, Florida
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Customer Experience Manager
Avaya
https://www.linkedin.com/company/avaya
Hired as an inside account executive handling inbound and outbound sales calls for small to midsize business customers on existing leases with Lucent Technologies for analog phone systems.  Promoted to Voice over Internet Protocol (VoIP) Configuration Lead working with enterprise account executives on complex configurations and implementations. Lucent Technologies split into Avaya Communications and was promoted to Project Manager handling key accounts such as Frito Lay Service Centers, Darden Restaurants and Outback Franchise in the United States.
Brandon, Florida
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Project Manager
Bachelor’s Degree
Public Administration
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Auburn University
https://www.linkedin.com/school/auburn-university/
PMI Florida Suncoast Chapter
https://www.linkedin.com/company/pmi-florida-suncoast-chapter
Chief executive officer of the corporation and the elected volunteer board with general and active management of the business and affairs of the corporation. The presiding officer at all meetings of the board and of the membership. Manage portfolio of programs operated by the chapter.
• Nominated for Chapter of the Year by PMI Global
• Oversight of corporation’s annual budget, providing services for over almost 500 members.
• Plan, schedule, and lead annual planning and mid-year board meetings.
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Elected Executive Board Member- President
Education
Digital Marketing at USF
https://www.linkedin.com/company/usfdigitalmarketing
I am honored to be selected as a Steering Committee member and advisor for this program. Executives around the nation are hand-picked for the committee to provide students an exclusive group of individuals with diverse industry backgrounds to offer different points of view and distinctive leadership qualities, making up a team of accomplished experts who offer innovative advice and dynamic perspectives in their areas of focus. https://www.digitalmarketingatusf.com/anthony-aguilar.html
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Steering Committee Member
https://www.linkedin.com/in/neilkimes
Greater Tampa Bay Area
Neil Kimes, PMP
Project Management Professional leading teams to growth and completion of successful projects.
https://www.linkedin.com/in/allyson-hoffman-mba-pmp-a76b297a
Charleston, SC
Allyson Hoffman, MBA, PMP
Manager, Operations and Strategy at Accountfully
https://www.linkedin.com/in/tasha-carroll-6a9b9868
Evans, GA
Tasha Carroll
Experienced Project Manager
https://www.linkedin.com/in/clemerizzo
United States
Clemé Rizzo
UX Strategist & Researcher at Blue Acorn iCi
https://www.linkedin.com/in/leisar
Greater Tampa Bay Area
Leisa Rasmussen, MBA
Senior IT Consultant |  Solving IT Challenges | Staying Ahead of Your Next One
https://www.linkedin.com/in/sarah-crowley-35927589
Charleston, SC
Sarah Crowley
eCommerce Program Manager
https://www.linkedin.com/in/learycm
King of Prussia, PA
Christopher Leary
Production Support Manager @ Blue Acorn iCi
https://www.linkedin.com/in/alvin-chen-201a1615b
Raleigh-Durham-Chapel Hill Area
Alvin Chen
Front End Developer at Blue Acorn iCi
https://www.linkedin.com/in/johnthecomposer
New York, NY
John Celentano
Shopify Full Stack Developer at Blue Acorn iCi
https://www.linkedin.com/in/souleymane-diakite-27069161
Bear, DE
Souleymane Diakite
DevOps Engineer at Blue Acorn iCi
https://www.linkedin.com/in/heyitscharles
Brooklyn, NY
Charles Nguyen
Lead Front-end Engineer at Blue Acorn iCi
https://www.linkedin.com/in/shawnreed
Atlanta Metropolitan Area
Shawn C. Reed
Enterprise product & technology leader focused on data privacy and digital transformation.
https://www.linkedin.com/in/brettsivits
Portland, Oregon Metropolitan Area
Brett Sivits
Senior Client Success Manager
https://www.linkedin.com/in/hope-duong-9770446b
Los Angeles, CA
Hope Duong
Senior Customer Success Manager at Emotive
https://www.linkedin.com/in/jryanwilson
San Francisco Bay Area
Ryan Wilson
Principal Customer Success Manager at Cisco Meraki
https://www.linkedin.com/in/nicolekotara
Phoenix, AZ
Nicole Kotara
Customer Success Manager @ Gong | Unlock reality.
https://www.linkedin.com/in/amandasibrizzi
Raleigh-Durham-Chapel Hill Area
Amanda Sibrizzi
Customer Success (North America)
https://www.linkedin.com/in/brandon-cathey-276bb26
Denver, CO
Brandon Cathey
Solutions Principal at Ping Identity
https://www.linkedin.com/in/artevans
Dallas-Fort Worth Metroplex
Art Evans
SR. Director Sales East (Cisco)
https://www.linkedin.com/in/andrewfuhrmann
Greater Chicago Area
Andrew Fuhrmann
Customer Value Senior Manager
The Project Manager Network - #1 Group for Project Managers
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Software & Technology Professionals: Managers | HR | Recruiters | Blockchain | Investors (BIG)
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Innovation Management & Customer Experience
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Network After Work - Business/Professional Networking Events - 1
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Project Management Link
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Scaled Agile Framework® (SAFe®)
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Project Manager Community - Best Group for Project Management
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Clearwater Community Toastmasters
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Florida Technology Professionals
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Professional Networking Group by CareerSource Pinellas
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Social Media Marketing Group by Connect365.io
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St.Pete-Clearwater Auburn Alumni Affiliate Group
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Retail Industry Professionals Group
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PMO - Project Management Office
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