aaron howard brook
Customer Success Engineer at HeadSpin
seasoned technologist , 10 year providing technical , product business knowledge support sale process strengthen customer relationship . skilled delivering custom web demonstration , listening empathy helping customer journey . natural drive excellence great relationship .
HeadSpin
https://www.linkedin.com/company/headspin
*Ensure on-boarding, user adoption, retention and overall success for customers
*Function as the voice of the customer and provide internal feedback on how HeadSpin can better serve our customers
*Assist in training customers on using HeadSpin to troubleshoot real time performance issues
*Quickly resolve account issues utilizing resources from across Technical Support, Sales, Engineering etc.
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Customer Success Engineer
MachineQ, a Comcast Company
https://www.linkedin.com/company/machineq-iot
* Provided Tier 2 technical support for pre-sales and post-sales IoT processes
* Led pre-sales discussions, yielding contracts of over $2 million
* Trained customers to use products effectively
* Provided developers with customers’ feedback to help identify potential new features or products
* Analyzed customers’ needs and suggest upgrades or additional features to meet their requirements
* Liaised with the sales department to win new business and increase sales in the IoT space
Greater Philadelphia Area
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Customer Success Manager
Eggplant
https://www.linkedin.com/company/eggplant-software
* Delivered tailored pre-sales demos and proof-of-concepts to potential customers integrating with CI/CD tools using EPF and DAI
*Led onsite training with new users covering best practices and framework development
*Architected and present customer solutions, fielding technical questions
*Mentored junior consultants on presentation, delivery, and architecture concepts
Greater Philadelphia Area
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Solutions Engineer
Insight Global
https://www.linkedin.com/company/insight-global
*Wrote automated tests in JavaScript using Test Complete by Smart Bear
*Converted manual test cases into automated scripts using HP UFT
*Implemented a Selenium framework for testing internal and external web applications with TestNG integration for reporting
*Analyzed automation products such as Tricentis Tosca and Katalon Studio
*Collaborated with Desktop Engineering and Business Analyst to refine technical requirements
*Developed test automation roadmap covering DDT & automation
Philadelphia
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QA Analyst
Orasi Software
https://www.linkedin.com/company/orasi-software
*Exceeded sales quota annually for two consecutive years
*Led proof-of-concept sessions with potential customers demonstrating the features of various SAAS mobile automation tools
* Developed automated scripts using HP UFT
*Provided direct sales support by conducting product presentations
*Mobile Testing Consultant of the Year Award Recipient (2015)
*Contributed to various projects creating and enhancing sales tools
*Delivered mobile automation post-sales implementation and mentoring for the following:
Mobile Labs - deviceConnect
SOASTA TouchTest
Perfecto Mobile
HP Mobile Center
Kennesaw, Georgia
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Solutions Engineer - Mobile Automation
Independent
Implementation of HP BSM, BPM and Diagnostics tools for various Performance Monitoring clients.
Brooklyn, New York
Consultant
Bank of America
https://www.linkedin.com/company/bank-of-america
*Holistic Monitoring Team
*Monitoring Design Team
*Design Team Lead - Payments Systems
Wilmington, Delaware
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Various roles
MBNA
https://www.linkedin.com/company/mbna-uk
*Technical Excellence and Development - Program Participant (1 of 16 nationally)
*Software Engineer - Online Banking Team
*Systems Engineer - Holistic Monitoring Team
Wilmington, Delaware
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Various Roles
Bachelor of Science - 
Computer and Information Management
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Neumann University
https://www.linkedin.com/school/neumann-university/
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In this digital era mobile applications📱have become the main source for information, shopping, news and more. The quality and usability of mobile…
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This week, Steven Davis is officially retired! Over the course of his 19 years at Orasi, Steven's knowledge of the business, products, and markets…
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Toughest decision I had to make today. Going with Kyle’s Carbonlite 2.0. #bassproshops #stcroixrods.