Andrea Abney, CSM
Lead Senior Technical Writer at Waymo, provided by TaskUs at TaskUs
Technical Writer | Data Analyst | Project Manager
Team leader brings expertise as a researcher, tech writer and editorial manager to create smooth systems of communication and information flow
TaskUs
https://www.linkedin.com/company/taskus
Key accomplishment
* Managed the creation of a style guide for all training and documentation. We used existing resources and interviews with SMEs from several departments to assess their distinct content needs.  

Day-to-day tasks
* Manage cross-functional stakeholder relationships to identify key content requirements
* Analyze data to ensure adequate staffing to meet the client's needs while maintaining equitable distribution of projects
* Run daily stand-ups and manage project board, ensuring blockers are quickly cleared and project deadlines met
* Create technical documentation and information architecture on consulting team for projects of high complexity and scope
* Write, publish, and maintain high-quality internal documentation for training and development audiences including concept documentation, how-to guides, integration documents, and user guides
* Design information architecture for complex documentation sets
* Develop processes and procedures for the team, ensuring consistency and efficiency
* Mentor junior writers on best practices and company policies
https://media-exp1.licdn.com/dms/image/C560BAQFskSmq6YYBRQ/company-logo_100_100/0/1608260405795?e=1655942400&v=beta&t=gSqAAn2Lvg0UEJom6YTqMQF6m8r_SkRA7HxNHFdgeJQ
Lead Senior Technical Writer at Waymo, provided by TaskUs
Oppenheimer Investigations Group LLP
https://www.linkedin.com/company/oig-law
* Create and manage content for the firm's new website, including writing bios for attorneys and support staff, creating text to summarize the firm's services, and tracking the project's progress via Asana
* Summarize witness interviews and add those summaries to investigative reports
* Edit investigative reports for grammar, style and punctuation
https://media-exp1.licdn.com/dms/image/C560BAQFqkFbsVB39cQ/company-logo_100_100/0/1609869360315?e=1655942400&v=beta&t=d1eZ30jsedpOPIIqX_WgpwcIaeIJi568kKKztoZj7fM
Writer / Editor
AudienceView
https://www.linkedin.com/company/audienceview
I previously had this role at Vendini, starting in 9.2016. I was kept through the AudienceView acquisition of Vendini in 2019.

* Delivered educational articles, videos, emails and in-app notifications, tracking conversions to increase adoption rates for a new product that allowed clients to customize the look of their online ticketing windows, resulting in a smoother transition to the changed workflow of the ticket-buying experience.
* Researched and wrote articles, FAQs, e-learning courses, user guides, training videos and troubleshooting instructions to ease use of ticketing platforms for internal and external users. 
* Developed internal documenting system for bug fixes and product updates, which eased communication flow and improved employee morale by celebrating “wins”; convinced management to share this same transparency with clients, assuring better customer experience.
https://media-exp1.licdn.com/dms/image/C4E0BAQFVcktqUbrJPA/company-logo_100_100/0/1625536164822?e=1655942400&v=beta&t=67kjzqfog2w8mGxXNS8yqjo7X__g7b5X-djIVQPCx5M
Client Content Manager
Vendini (now AudienceView)
https://www.linkedin.com/company/vendini
* Tasked with making a simple landing page, instead took the initiative to build an internal Google website (Support Home) for support team to host updated processes, user guides and other key information, an effort that streamlined design, and made work more user-friendly.
* Led overhaul of Support Center (client-facing knowledge base), increasing number of articles by 300 percent, cross-referencing other articles to make it more user-friendly, and promoting articles via company newsletter, resulting in a 50 percent increase in views in the first year.
https://media-exp1.licdn.com/dms/image/C4E0BAQEBUU5KBPM2_A/company-logo_100_100/0/1562073206956?e=1655942400&v=beta&t=u-f2QFqOh-YyQiEi92o6QkOFZ2ULkcu2UKPg3tKQjJw
Self-Support Specialist
Vendini (now AudienceView)
https://www.linkedin.com/company/vendini
https://media-exp1.licdn.com/dms/image/C4E0BAQEBUU5KBPM2_A/company-logo_100_100/0/1562073206956?e=1655942400&v=beta&t=u-f2QFqOh-YyQiEi92o6QkOFZ2ULkcu2UKPg3tKQjJw
Frontline Support Team Lead
Vendini (now AudienceView)
https://www.linkedin.com/company/vendini
https://media-exp1.licdn.com/dms/image/C4E0BAQEBUU5KBPM2_A/company-logo_100_100/0/1562073206956?e=1655942400&v=beta&t=u-f2QFqOh-YyQiEi92o6QkOFZ2ULkcu2UKPg3tKQjJw
Frontline Support Specialist
San Francisco Chronicle and SFGATE
https://www.linkedin.com/company/sfchronicle
* Edited weekend arts section (32-36 pages), managing two dozen freelance contributors, writing stories as needed, designing pages and coordinating with photographers and editors to assure timely and engaging content for readers
* Co-managed social media for Features sections, created Pinterest maps for urban outings and Food stories, created blog posts for SFGate.com
https://media-exp1.licdn.com/dms/image/C560BAQEg_scBll-Puw/company-logo_100_100/0/1600972284533?e=1655942400&v=beta&t=uxCGPJ31i5lYX4zuLEHfPp5j_ZQTK1T0G1gUZl1kmc8
Editor, 96 Hours
San Francisco Chronicle and SFGATE
https://www.linkedin.com/company/sfchronicle
https://media-exp1.licdn.com/dms/image/C560BAQEg_scBll-Puw/company-logo_100_100/0/1600972284533?e=1655942400&v=beta&t=uxCGPJ31i5lYX4zuLEHfPp5j_ZQTK1T0G1gUZl1kmc8
Copy editor / freelance writer
The Press Democrat
https://www.linkedin.com/company/the-press-democrat
Santa Rosa, California
https://media-exp1.licdn.com/dms/image/C560BAQE5BTFiAIrjVg/company-logo_100_100/0/1519856122238?e=1655942400&v=beta&t=3FWQiyD1NRtzgr0HLSEbdG_5ieAnRpMfoR2GHs1wbuw
Copy editor/designer
Merced Sun-Star
Merced, California Area
Sports writer/designer
The Vidette
https://www.linkedin.com/company/the-vidette
Montesano, Washington
Sports editor/news reporter
Us Senator Patty Murray
https://www.linkedin.com/company/us-senator-patty-murray
Press Office Intern
Bachelor of Arts (B.A.)
Journalism
https://media-exp1.licdn.com/dms/image/C560BAQEnzkInnHps4A/company-logo_100_100/0/1610759616551?e=1655942400&v=beta&t=BbX3_lamwPIkkE2Rf4-NtGc7GzXXBsuB4jWXuxQb0Zs
Western Washington University
https://www.linkedin.com/school/western-washington-university/
Professional Social Media Certificate
Social Media
https://media-exp1.licdn.com/dms/image/C560BAQHFZ7Fx0TJj5g/company-logo_100_100/0/1617042839574?e=1655942400&v=beta&t=Wb1NvF-6QpTeXZUREL1e0DpoXjtzt92JMVz41qGudPI
Sonoma State University
https://www.linkedin.com/school/sonoma-state-university/
Certificate
Paralegal Studies
https://media-exp1.licdn.com/dms/image/C560BAQEmtPpL5PxkTw/company-logo_100_100/0/1519912484600?e=1655942400&v=beta&t=qhxdZcuIjL4__HHsNQ5eNf9ZpXphpsFFn3sITRwz6ik
San Francisco State University
https://www.linkedin.com/school/san-francisco-state-university/
Politics
MoveOn
https://www.linkedin.com/company/moveon.org
I send targeted text messages to voters across the country regarding specific issues of interest. I then answer any questions they send via replies.
https://media-exp1.licdn.com/dms/image/C560BAQHJJ66v4_TNFA/company-logo_100_100/0/1524587395965?e=1655942400&v=beta&t=hUiH0oLfeSVBgBlT4dofzIQ4FvxM8HXZkMupOyU4h2g
Text Team Member
Scrum Alliance
bcert.me
1477987
1-Certified ScrumMaster (CSM)
https://bcert.me/swdecmxrl
Udemy
The Complete Agile Scrum Fundamentals Course
Udemy
The Complete Project Management Fundamentals Course
Udemy
Beginning Project Management: Project Management Level One
Udemy
Introduction to Instructional Design: Online Course Creation
LinkedIn
www.linkedin.com
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http://www.linkedin.com/learning/creating-and-deploying-microlearning
LinkedIn
www.linkedin.com
Introduction to CSS
http://www.linkedin.com/learning/introduction-to-css
LinkedIn
www.linkedin.com
SEO Foundations
http://www.linkedin.com/learning/seo-foundations-2
LinkedIn
www.linkedin.com
Tips for Learner Engagement
http://www.linkedin.com/learning/tips-for-learner-engagement
LinkedIn
www.linkedin.com
Using Emotions to Leverage and Accelerate Change: A Guide for Leaders
http://www.linkedin.com/learning/using-emotions-to-leverage-and-accelerate-change-a-guide-for-leaders
LinkedIn
www.linkedin.com
Digital Body Language
http://www.linkedin.com/learning/digital-body-language
LinkedIn
www.linkedin.com
Discovering Your Strengths
http://www.linkedin.com/learning/discovering-your-strengths-2
LinkedIn
www.linkedin.com
How to Feel Less Busy
http://www.linkedin.com/learning/how-to-feel-less-busy
LinkedIn
www.linkedin.com
UX Foundations: Information Architecture
http://www.linkedin.com/learning/ux-foundations-information-architecture
LinkedIn
www.linkedin.com
Agile Instructional Design
http://www.linkedin.com/learning/agile-instructional-design
LinkedIn
www.linkedin.com
Grammar Girl’s Quick and Dirty Tips for Better Writing
http://www.linkedin.com/learning/grammar-girl-s-quick-and-dirty-tips-for-better-writing
LinkedIn
www.linkedin.com
Instructional Design Essentials: Models of ID
http://www.linkedin.com/learning/instructional-design-essentials-models-of-id-2
LinkedIn
www.linkedin.com
Instructional Design: Adult Learners
http://www.linkedin.com/learning/instructional-design-adult-learners
LinkedIn
www.linkedin.com
Instructional Design: Creating Video Training
http://www.linkedin.com/learning/instructional-design-creating-video-training
LinkedIn
www.linkedin.com
Instructional Design: Needs Analysis
http://www.linkedin.com/learning/instructional-design-needs-analysis
LinkedIn
www.linkedin.com
Instructional Design: Storyboarding
http://www.linkedin.com/learning/instructional-design-storyboarding
LinkedIn
www.linkedin.com
Instructional Design: Working with SMEs
http://www.linkedin.com/learning/instructional-design-working-with-smes
LinkedIn
www.linkedin.com
Introduction to Screencasting
http://www.linkedin.com/learning/introduction-to-screencasting
LinkedIn
www.linkedin.com
Learning Personal Branding
http://www.linkedin.com/learning/learning-personal-branding-2
LinkedIn
www.linkedin.com
Measuring Learning Effectiveness
http://www.linkedin.com/learning/measuring-learning-effectiveness
LinkedIn
www.linkedin.com
Teaching Techniques: Writing Effective Learning Objectives
http://www.linkedin.com/learning/teaching-techniques-writing-effective-learning-objectives
LinkedIn
www.linkedin.com
Tips for Better Business Writing
http://www.linkedin.com/learning/tips-for-better-business-writing
LinkedIn
www.linkedin.com
Tips for Writing Business Emails
http://www.linkedin.com/learning/tips-for-writing-business-emails
LinkedIn
www.linkedin.com
Writing Articles
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LinkedIn
www.linkedin.com
Writing in Plain Language
http://www.linkedin.com/learning/writing-in-plain-language
LinkedIn
www.linkedin.com
Writing to Be Heard on LinkedIn
http://www.linkedin.com/learning/writing-to-be-heard-on-linkedin
LinkedIn
www.linkedin.com
Writing with Flair: How to Become an Exceptional Writer
http://www.linkedin.com/learning/writing-with-flair-how-to-become-an-exceptional-writer
LinkedIn
www.linkedin.com
Writing with Impact
http://www.linkedin.com/learning/writing-with-impact
LinkedIn
www.linkedin.com
Building a Better To-Do List
http://www.linkedin.com/learning/building-a-better-to-do-list
LinkedIn
www.linkedin.com
Holding Yourself Accountable
http://www.linkedin.com/learning/holding-yourself-accountable
LinkedIn
www.linkedin.com
Improving Your Listening Skills
http://www.linkedin.com/learning/improving-your-listening-skills
LinkedIn
www.linkedin.com
Managing Self-Doubt to Tackle Bigger Challenges
http://www.linkedin.com/learning/managing-self-doubt-to-tackle-bigger-challenges
LinkedIn
www.linkedin.com
The Six Morning Habits of High Performers
http://www.linkedin.com/learning/the-six-morning-habits-of-high-performers
https://www.linkedin.com/in/karenlschwarze
San Francisco Bay Area
Karen Schwarze
Web Content Publisher at Centerfield
https://www.linkedin.com/in/szendehnam
San Francisco Bay Area
Sara Zendehnam, MS
Emmy Award Winning Journalist • Senior Content Writer
https://www.linkedin.com/in/stephaniemmunoz
Tempe, AZ
Stephanie Munoz
Senior Technical Writer | Digital Marketer | Project Manager
https://www.linkedin.com/in/george-sartiano-mba-ma-communications-pedagogy-231b772b
Sunnyvale, CA
George Sartiano, MBA, MA Communications (Pedagogy)
Learning Consultant at TaskUs
https://www.linkedin.com/in/elizabeth-epstein-tracy-839690185
Los Angeles, CA
Elizabeth Epstein-Tracy
Registered Nurse at Cedars-Sinai
https://www.linkedin.com/in/steven-epstein-6a2b99120
Norwood, MA
Steven Epstein
Staff Appraiser at Plymouth Rock Assurance
https://www.linkedin.com/in/phyllisepstein
Norwood, MA
Phyllis Epstein
Relationship Management Professional
https://www.linkedin.com/in/mdep
Boston, MA
Michael D. Epstein
Job Captain at SGA (Boston | New York)
https://ph.linkedin.com/in/glenn-anthony-chua-b73311a1
Metro Manila
Glenn Anthony Chua
Senior Commercial Bid Manager at TaskUs
https://www.linkedin.com/in/allywolfe
San Antonio, TX
Ally Wolfe
Advisory Recruiter, Americas at Rackspace Technology
https://www.linkedin.com/in/zachary-watson-17b03986
Boston, MA
Zachary Watson
Manager, Business Operations (CareOps)
https://www.linkedin.com/in/steven-epstein-5198b719
Long Beach, NY
Steven Epstein
Father of two Great kids 😊Licensed Real Estate Salesperson assisting Business Professionals & Property Owners to facilitate successful Real Estate transactions for over 20 years .
https://www.linkedin.com/in/andee-harris
Greater Phoenix Area
Andee Harris
Senior Learning Experience Consultant
https://www.linkedin.com/in/tiannaumann
New York, NY
Tianna M. Umann
Chief Innovation Architect, Strategy Innovation Accelerator Team, Industry Solutions, Office of the CTO
https://www.linkedin.com/in/rob-johnson-b1246123
Denver, CO
Rob Johnson
Independent Writing and Editing Professional
https://www.linkedin.com/in/jenna-coe-070aa430
Greater Boston
Jenna Coe
Senior Solutions Engineer at Payfactors
https://www.linkedin.com/in/lisafleisher
United States
Lisa Fleisher
Follow me at twitter.com/lisafleisher
https://www.linkedin.com/in/tomjoht
Greater Seattle Area
Tom Johnson
Senior Technical Writer at Google
https://www.linkedin.com/in/lorinking
Bend, OR
Lori Nelson-King
Content Strategist | Writer | Editor
https://www.linkedin.com/in/francescamiller
Inglewood, CA
Francesca Miller
Novelist at Loose Id, The Wild Rose Press, & Solstice Publishing as Lee Rene, beta reader, and social media enthusiast
Celeste O'Brien
      
          



            
              
        
              
  

    
        I have worked with Andrea at Vendini for almost 3 years. Andrea has been someone I have relied on the entire time I have been at Vendini. Her knowledge of the product and willingness to answer ALL of the questions made my day to day life in a fast-paced job so much easier. When I did not know the answer, or how to test something Andrea would challenge me to try it, figure out the right questions to ask me or help me figure out what to ask our customers, and even take the time to show me what she did. Andrea goes above and beyond always for internal staff and our customers. She is a great asset to any organization and I have truly enjoyed working with her.  Rachel Campbell
      
          



            
              
        
              
  

    
        Andrea has been a helpful teammate and friendly coworker of mine for the last three years at Vendini. Because Andrea has a larger breadth of Vendini product knowledge, I would go to her for questions on certain pieces I didn't usually interact with. Andrea always was more than willing to help figure out how to find the answer if she didn't already know it.  Besides analyzing, prioritizing, and communicating, Andrea is especially excellent at synthesizing and asking important questions to hold our company accountable for its product and people. I highly recommend Andrea as a part of any team she may join in the future.
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OIG attorney investigator Ilona Turner will co-present the upcoming Association of Workplace Investigators, Inc. webinar “Conflict Resolution Options…
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Companies want to hire rockstars, but they only want to pay for backup singers
Technical Writing & Content Management
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https://www.linkedin.com/groups/3327127
NLGJA: The Association of LGBTQ Journalists Member Group
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Hearst Corporation - Current and Former Employees
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Journalistics
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eLearning Industry
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Technical Writer
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Documentation and Technical Writing Management
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Media, Advertising, Journalism Jobs Network
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The Accidental Product Manager
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Associated Press Stylebook
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Media Professionals San Francisco
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NICHEJOBS.COM Engineering HR Recruiter Business Marketing Advertising Manufacturing Management Sales
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