aaron basil
Senior Partner Services Manager – Portfolio Account Management at WEX Health
national account manager passionate customer service | data-driven growth | ground team | > 99 % retention
national account client advocacy leader , lead strategy grow stabilize account lead team deliver world-class customer service > 99 % account retention . skill : account growth strategy | account management | situational fluency | budget/forecasting | new business development | data/trend analysis | consultative/solution sale | team leadership | training + development pleased connect ! ☎ 203-506-6098 ✎ . clalb @ sbcglobal.net value proposition : dedicated rescuer at-risk account , recruited promoted build team organization ground lead complex integration focused providing customer best customer service possible . period . word used describe team organization developed leadership include high-touch responsive . proud reputation amongst client trust integrity—built across diverse industry high-tech hospitality healthcare . matter size account , many ball air , person ’ position within company , client say treat like family , know business more-than-capable hand . six sigma green belt , bring table strong project management skill focus revenue potential , customer engagement issue resolution . highlight : ☑ grew account portfolio > 30 % understanding unique pain point key business driver , uncovering trend opportunity meet need . ☑ sustained > 99 % account retention across 400+ marquis account defied 3-year client turnover industry norm . ☑ garnered record attendance 3.5x participation increase national regional user meeting – ☑ reduced inbound call center volume contributed sustained client satisfaction via targeted electronic claim clearinghouse vendor downsize strategy .
WEX Health
https://www.linkedin.com/company/wexinc
I’ve cemented my reputation for going above and beyond to deliver on my commitments to the accounts that make up my large nationwide portfolio for this cloud-based healthcare account platform.

In this role, I collaborate with Sales to strategize on opportunities to meet greater client need, and partner across our organization to drive issue resolution. 

My clients recognize that my word is my word, and that I will communicate transparently along the way.
Simsbury, Connecticut
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Senior Partner Services Manager – Portfolio Account Management
SourceMed
https://www.linkedin.com/company/sourcemed
In the face of declining new business sales for this $53M turnkey next gen software Solutions Company Ranked as a Healthcare Informatics Top 100, I led a strategy that established long-term trust and relationships. The results speak for themselves: 

☑ 99% client retention that defied the norm of clients making software provider changes every 3 years. 

☑ Grew account portfolio >30% to encompass 400+ ambulatory surgery centers and specialty hospitals. 

My accounts represented several of the largest surgery center enterprises in the nation, where I regularly performed data analysis to uncover trends and opportunities for account growth.

My customer-first philosophy included frequent and transparent communications and hands-on engagement with everyone from senior leadership to RN staff throughout periods of transition, acquisition and migration.
Wallingford Connecticut
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National Accounts Manager
SourceMed
https://www.linkedin.com/company/sourcemed
I was tapped for this role based on my reputation for building and growing departments, bringing disparate parties together and making it work. 

In this case, I quickly overcame a steep learning curve to lead the integration of disparate electronic claims implementation and support functions. 

I led a strategic electronic claims clearinghouse down size campaign that resulted in 90% of our clients utilizing just one clearinghouse – leading to reduced in-bound call center volume and sustained client satisfaction.
Wallingford, CT
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Electronic Claims Manager
SourceMed
https://www.linkedin.com/company/sourcemed
Tasked with building a team from the ground-up, we earned client trust through training and development of a high-touch, highly responsive, 5-member team. 

In the face of frequent software updates in response to rapidly changing regulatory demands, we took care of clients transitioning from software implementation to support.
Wallingford, CT
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Transition Team Manager
SourceMed
https://www.linkedin.com/company/sourcemed
I spearheaded end-to-end special event logistics and buzzworthy interactive marketing campaigns. The results are as follows:

☑ Record attendance at National User Meetings 
☑ 3.5X participation increase Regional User Meetings 
☑ Trade booth lines 50-people deep
Wallingford, CT
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Special Event, Trade Show + Marketing Manager
healthIS
https://www.linkedin.com/company/health-is-all
Promoted within 6 months, I led this recently formed team established to address client and issue escalation in the face of new products and roll-outs – and maintained 100% client retention.

Our team transformed at-risk accounts into those pleased to provide glowing references that supported new business development.
Wallingford, CT
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Client Advocate Team Manager
UnitedHealth Group (formerly Oxford Health)
https://www.linkedin.com/company/unitedhealth-group
I led a 26-member team who achieved and maintained a 96% average call center QA scores – the highest in the company.

We handled 56,000 calls monthly for 100+ corporate accounts who were customers of this cutting-edge provider of healthcare benefits across NJ, NY and CT.
                                   
I attribute this success to applying transferable skills and lessons learned as a Team + Logistics Leader for various contract food services organizations including ARA, Marriott and Lackmann, where I ensured impeccable service through oversight of corporate dining teams and special event logistics at New York Metro venues W.R. Grace and World Trade Towers as well as People's United Bank Headquarters in Bridgeport Connecticut.
Trumbull, CT
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New Business Development Services Rep to Team Lead
Bachelor of Applied Science (B.A.Sc.)
Hotel, and Restaurant Management
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Widener University
https://www.linkedin.com/school/widener-university/
Andrew Warde HS
Disaster and Humanitarian Relief
New Orleans Area Habitat for Humanity
https://www.linkedin.com/company/habitatnola
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Volunteer
Downtown Evening Soup Kitchen
https://www.linkedin.com/company/downtown-evening-soup-kitchen
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Volunteer
Children
Guilford Connecticut Youth Football
Volunteer Coach
Children
Guilford Connecticut Youth Lacrosse
Volunteer Coach
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HIPAA Training
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Six Sigma Greenbelt
Liked by Aaron Basil
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The very moment Ms. Fitz became a legend in the eyes of her 3rd graders… 🍎💪🏽🙏#teachers #teacherlife
Liked by Aaron Basil
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I can’t believe I am typing this post but after 21 amazing years at WEX/ DBI this is my last day. The people that I have been blessed to work…
Liked by Aaron Basil
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I thought this day would never come, but today was my last round of chemo. I gotta give a shout-out to these amazing women who always put out…
https://in.linkedin.com/in/aaron-basil-3a735b119
Kochi
Aaron Basil
Sales Executive at Beam Suntory
https://au.linkedin.com/in/aaron-basil-jones-b8770576
Brisbane, QL
Aaron Basil-Jones
Web Developer | IT Support | Business Management | Property Management
https://in.linkedin.com/in/aaronbasil
Bengaluru
Aaron Basil
Content Manager
https://www.linkedin.com/in/aaron-basil-90831948
Jeffersonville, KY
Aaron Basil
Lead developer at Ethervision
New Age Healthcare
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Customer Support Professionals
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Healthcare marketing, communications and education professionals (Now >21k members!)
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Customer Service Innovation Group
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The Economist Newspaper readers
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Electronic Health Records & Practice Management
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Customer Care Management
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Ambulatory Surgery Center Professionals
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Modern Healthcare: The leader in healthcare business news, research and data
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Healthcare IT World
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Health Care Organizations implementing EHR in USA, UK &EU
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Medical Group Management Association (MGMA)
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AHIMA
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CCHIT - Unofficial Group Professionals in  Healthcare IT World
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