ali asgar
Sr. Technical Analyst Apple Support at Jhpiego
jhpiego affiliate john hopkins university
assist providing quick , efficient support - developing strong , positive relationship technology . needed assistance , quickly ass situation . time seek advice and/or provide solution spot , using knowledge current technology help . even provide personal training , helping acquire basic skill needed get started . try make sure entire team benefit commitment providing best care . maintain strong relationship technology , instrumental success .
Jhpiego
https://www.linkedin.com/company/jhpiego
· Respond to and resolve service requests, including troubleshooting, resolving or escalating service requests for hardware/software issues, virus/malware issues and operating system configurations for Windows and Apple devices. · Maintain physical inventory assigned and unassigned in storage locations, update database for hardware, software licensing and other client inventory. Ensuring procurement practices and associated licenses meet government and university requirements · Define specifications to purchase for Mac, IPhones and IPads · Lead Apple projects that meet departmental goals · Setup and maintain Intune for device management, creating and maintaining security certificates and defining policies and procedures · Support, resolve and train staff on technical issues using O365 · Image new and existing equipment with our core image, transfer data, install non-core software and deliver to staff. · Meet with staff to help with onboarding/offboarding procedures such as setting up computers, devices and c onducting orientations related to their device and IT services. Manage policies and procedures for International loaner phone process and maintain associated accounts · Purchase core and noncore hardware and software for Apple and Windows devices following client’s purchasing workflow and policies · Define specifications to purchase core and noncore hardware and software for Apple and Windows devices. · Ensure hardware and software warranties are kept current · Work at client (Washington DC\Baltimore locations) offices for special projects and as backstop for (Washington DC\Baltimore locations) Help Desk. · Maintain conference rooms, phones and video equipment · Provide support for and troubleshoot Microsoft Office 2013, 2016, 365 and Windows 7 and Windows 10 · Maintain and troubleshoot printers, copiers, and fax machines ·
Baltimore, Maryland Area
https://media-exp1.licdn.com/dms/image/C4E0BAQFZRJyhEIUdAw/company-logo_100_100/0/1519856368107?e=1655942400&v=beta&t=OZh4WBgQJJPmcnfd2w_ij15H47UBhSBbmCOH1JClC5w
Sr. Technical Analyst Apple Support
Ning Solutions
https://www.linkedin.com/company/ning-solutions
Remote
https://media-exp1.licdn.com/dms/image/C4E0BAQGxK_smB5EV8w/company-logo_100_100/0/1583965484324?e=1655942400&v=beta&t=t1Hi4v5IduZeJp6ZE11cpCDQa7lXhWBsBBLGi3JkNak
Information Technology Support Specialist
Apple
https://www.linkedin.com/company/apple
As a Genius, I provide insightful advice and friendly, hands-on technical support to Apple customers in need. I quickly diagnose product issues on the spot, explaining situations with patience and empathy. After determining whether repairs can be done or a replacement is needed, I offer solutions to quickly get users up and running again. Even if I'm juggling more than one customer, I stay conscious of their time demands as well as my own. I fulfill Apple's service commitment with style, speed, and skill. And I earn the trust of customers and coworkers alike as I offer guidance, knowledge, and even tips and training.

* Provide insightful advise and friednly hands-on technical support to internal and external guests in need. Resolve issues efficiently in a clear, courteous and straightforward manner.
* Resolve computer hardware, software, any issues relating to operating functionality or finding an opportunity to educate.
* Identify and resolve issue using multiple resources and diagnostic tools 
* Able to multi task and work within time constraints without sacrificing quality of customer interactions
* Be a mentor
* Work closely with team member to develop and improve team skills and technical expertise
Baltimore, Maryland Area
https://media-exp1.licdn.com/dms/image/C560BAQHdAaarsO-eyA/company-logo_100_100/0/1595530301220?e=1655942400&v=beta&t=lXP662hMk1zfbIVzKnghCZiIqJ7XeePPO8E-MoT5fWQ
Genius ACMT (Apple Certifled Mac Technician)
Apple
https://www.linkedin.com/company/apple
Maintain customers’ trust in Apple as the skilled expert, troubleshooting and repairing products. You use problem-solving and people skills to assure Genius Bar customers of swift resolutions to their technical problems. You also educate your team members about products, while independently keeping your own technical know-how up to date. With your customer service brilliance and empathetic nature, you provide Genius advice and support every day.
Columbia, Maryland
https://media-exp1.licdn.com/dms/image/C560BAQHdAaarsO-eyA/company-logo_100_100/0/1595530301220?e=1655942400&v=beta&t=lXP662hMk1zfbIVzKnghCZiIqJ7XeePPO8E-MoT5fWQ
Technical Expert
Uber
https://www.linkedin.com/company/uber-com
- Act as the primary contact for all internal Uber support requests.
- Provides hardware and software Service Desk support and technical education to end users on computer, mobile devices, and printers.
- Troubleshoots Mac, Windows and Linux software and hardware for end users through service desk walk-ups, chat, video conference and Jira.
- Troubleshoots iPhone and Android mobile phones, iPads, Mifi’s, RDK kits and other IT related hardware in-office, such as printers.
- Sets up mobile phone, MDM, email, VPN, and internet access for users via secure company network.
- Triage, assign, resolve, or escalate all incoming tickets. 
- General Network troubleshooting for network connectivity issues, including digital authentication, remote access, secure Wi-Fi and wired connectivity to the internal network.
- Acts as smart hands services for enterprise Tech Services teams.
- Procures, provisions and deploys equipment for end users
- Work with external vendors (ie Dell, CDW, Thresher, Arkphire, etc)
- Oversees the replenishment and allocation of inventory to their appropriate locations.
- Onboarding administration. 
- Prepares new hire hardware for deployment.
- Educates new hires on new software and technology related procedures to secure a swift onboarding process.
- Performs set-ups, break-downs, and transports of equipment, such as monitors on an as-needed basis for new and existing end users.
- Procures AV equipment 
- Manage AV tickets and drive resolutions through the Jira ticketing system.
- Break/fix resolution for AV software and hardware
- Examines, designs, and implements new internal procedures to improve office procedures.
- Responsible for solving issues, driving enhancements, and improving support for all IT related functions on a day to day basis.
- Contact and collaborate with software and hardware vendors to solve technical issues as needed.
Dallas/Fort Worth Area
https://media-exp1.licdn.com/dms/image/C4D0BAQFiYnR1Mbtxdg/company-logo_100_100/0/1538169321193?e=1655942400&v=beta&t=Ov8ie8tE71P10p2p0YxHdCgaTPF9X-8IewyEsjssp60
IT Field Technician
Apple
https://www.linkedin.com/company/apple
Columbia, Maryland
https://media-exp1.licdn.com/dms/image/C560BAQHdAaarsO-eyA/company-logo_100_100/0/1595530301220?e=1655942400&v=beta&t=lXP662hMk1zfbIVzKnghCZiIqJ7XeePPO8E-MoT5fWQ
Genius
Apple
https://www.linkedin.com/company/apple
Provide support and service for all issues by providing options and solutions. I also keep the store organized through managing the reservation system and making sure customers who walk in get the support they need as soon as possible. I also am responsible for repairing all machines in a timely manner.
Columbia, Maryland
https://media-exp1.licdn.com/dms/image/C560BAQHdAaarsO-eyA/company-logo_100_100/0/1595530301220?e=1655942400&v=beta&t=lXP662hMk1zfbIVzKnghCZiIqJ7XeePPO8E-MoT5fWQ
Service Specialist ACiT(Apple Certified iOS Technician)
Verizon Wireless
https://www.linkedin.com/company/verizon
Provide exceptional technical support for internal and external voice and data product customers. Troubleshoot hardware and software issues and identify network/applications issues.  Provide detailed information on how to set up/configure data and voice products. Verify provisioning and diagnose device or Network issues.  Trouble shoot for PC Operating systems, specifically Device Manager and TCP/IP configuration. Use various administrative department tools and on-line resources for customer resolution. Use trouble ticket system for tracking customer interactions and problem resolution. Evaluate customers concerns and resolve problems to customer satisfaction.  Demonstrates and practices regularly the skills necessary to handle any Technical Support call type that is routed through the center in this function. Follows up with customer to ensure first call resolution and achieve and deliver 100% customer satisfaction.
Hanover, Maryland
https://media-exp1.licdn.com/dms/image/C560BAQHAiVb75wIpDQ/company-logo_100_100/0/1645721742845?e=1655942400&v=beta&t=EJhgPS8YHpG2nKlT1Ahkl9zXcz9zkBiG-nMutIZTIDY
Coordinator Business/Government customer operations
Chase
https://www.linkedin.com/company/chase
1.	Provide essential, high value customer service technical support on day-to-day items to JPMC worldwide employees. 
2.	Identify, troubleshoot, and resolve application usage issues.
3.	Assure prompt and permanent resolution of client inquiries relating to general functionality support for web-based software applications
4.	Provide Resolutions for issues with Business Applications, Core Applications, User accounts, Password resets, Desktops, Laptops, Printers, Telephones, Handheld Devices, VPN connection, Hard tokens which are used for connecting to the network over the internet.
5.	Troubleshoot via the phone hardware, software, and network operating problems. 
6.	Technical advisor to users with complex systems issues by resolving or conferring with technical personnel.
7.	Follow JPMC standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
8.	Analyze symptoms, determine the root cause, review Knowledge Base instructions, provide resolution and document the relevant details.
9.	Provide after-hours support and be primary technical support for severity 1 and 2 problems including Application Recovery Management procedures. 
10.	Manage Production Design Defects, which required analyzing business benefit, recommending solutions for evaluation, and provide team lead to implement a solution of the defect.
Hyderabad Area, India
https://media-exp1.licdn.com/dms/image/C4D0BAQEX5EgGYWOVzg/company-logo_100_100/0/1519952222616?e=1655942400&v=beta&t=LfjYbkSXZIJreU37CFGZz80Emg5VteOFGEWq3Z9rMgU
Help Desk Analyst
Sitel
https://www.linkedin.com/company/sitelgroup
Lead and manage a team of 20 Technical Support Agents. 
Generating and analyze reporting specific to L1 reps to perform coaching needs analysis. Coaching agents to their metric results through mentoring sessions.
Track and Publish scorecards of Agents on weekly and monthly basis.
Making outbound calls to the customers who called more than thrice in the last 72 hours and getting to know the problem and giving them a permanent fix and promise a call back within given time.
Making calls back on a first caller (customer) as there’s a survey just after the call is done. Making sure that the customer is satisfied with the agent who assisted and the issue is been fixed.
Assist in troubleshooting user problems relating to Operating System issues (windows vista and win XP), Network Connectivity, TCP/IP configuration, upgrades, MS Office products and Internet connectivity.
Hyderabad Area, India
https://media-exp1.licdn.com/dms/image/C4D0BAQHh9il_scJS0g/company-logo_100_100/0/1646664879811?e=1655942400&v=beta&t=bF9aiVu-Rhll4k2iZeTcKyzUkM8JzvANjsH8AiYoe2U
Subject Matter Expert
GENPACT
https://www.linkedin.com/company/genpact
It was a completely Technical Process (GE AVIATION & RAIL) with a 12 sigma handling skills as the process was very critical. 

We used to take care of our process employees, issues related to their computers, connection like Remote connection to VPN.

Issues with the application of the process like we used to have 450 applications
Hyderabad Area, India
https://media-exp1.licdn.com/dms/image/C560BAQE1SSNniDh_RQ/company-logo_100_100/0/1519899108328?e=1655942400&v=beta&t=LPIqzTML5kqfm5UDzIkfPxM40abWyuKlGEjTJsW1bB8
Technical Support Analyst
Bachelor of Commerce (B.Com.)
Commerce/Computer Science
Commerce
Osmania University
High School
Commerce, Economics, Computer Science
Commerce, Economis
Shadan Junior College
High School
Computer Science, Social Studies, Maths, Science.
John's High School
Top 5 performer in NE area.
Verizon Wireless
Outstanding Statistical Commitment Achievement Recognition
Best performer in Sales, NPS and Tech Support
Verizon Wireless
Outstanding Statistical Commitment Achievement Recognition
Out Performed Sales and NPS
Verizon Wireless
Outstanding Statistical Commitment Achievement Recognition
Have been honored by the certificate as best sme for making the team as the best scores across the LOB (line of business)
Sitel
Best new hire SME (quarter)
Have been the best performer in all the matrix.
Sitel
Best New Hire
CCENT
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State of Maryland
https://www.linkedin.com/company/state-of-maryland
https://media-exp1.licdn.com/dms/image/C4E0BAQElWqNNVD46bQ/company-logo_100_100/0/1601480980573?e=1655942400&v=beta&t=yKb7o5J-_tnWBkYZPf-Tcu1uNXBpsR-yBt3gRl0go6Q
Election Volunteer
Politics
Prince George's County Board of Education
Election Volunteer - Early Voting & Primary
Apple
www.pearsonvue.com
Apple Certified Mac Technician (ACMT)
http://www.pearsonvue.com/Apple
Apple
www.pearsonvue.com
Apple Certified iOS Technician
http://www.pearsonvue.com/Apple
ITIL Certified
ITIL
Dell EMC
educate.dell.com
Tech Direct 1000 Enterprise Foundation 2017
https://educate.dell.com/Saba/Web/TechDirect
Dell EMC
educate.dell.com
Tech Direct 1000 Client Foundation 2017
https://educate.dell.com/Saba/Web/TechDirect
https://in.linkedin.com/in/shadab-hussain-74747936
Patna
Shadab Hussain
Data Analyst
https://af.linkedin.com/in/afghan-midwives-association-414759213
Kabul
Afghan Midwives Association
Nonprofit Organization
https://www.linkedin.com/in/aashima-garg-90637180
United States
Aashima Garg
Nutrition Specialist at UNICEF Headquarters
https://mm.linkedin.com/in/dr-murali-krishna-nelakurthi
Myanmar
Dr. Murali Krishna N
Sr Monitoring & Evaluation Advisor at Jhpiego
https://in.linkedin.com/in/dr-vikas-kaushal-69092216
Lucknow
Dr. Vikas Kaushal
Head - Health at Save the Children, India
https://in.linkedin.com/in/rashmi-dhoundiyal-a47a3816b
Delhi, India
Rashmi Dhoundiyal
Program Officer at Jhpiego
https://in.linkedin.com/in/kalpita-shubhanker-6ba027156
New Delhi
Kalpita Shubhanker
Public Health & Social Work|SHARP|VPCI-DU|Tata Trusts
https://in.linkedin.com/in/praveena-k-g-310553161
Idukki
PRAVEENA K.G
Shelter Home Counsellor
https://in.linkedin.com/in/mansi-chauhan-she-her-357992173
Ghaziabad
Mansi Chauhan (she/her)
HR Executive/Project Manager || "You're the best leader of your own life."
https://www.linkedin.com/in/jeff-young-b7052985
Lynden, WA
Jeff Young
Bachelor’s Degree at Washington State University
https://www.linkedin.com/in/nathan-groth-15ab7b97
Troy, ID
Nathan Groth
District Sales Manager-PO (PNW)
https://www.linkedin.com/in/tim-carroll-661591a9
Idaho Falls, ID
Tim Carroll
Senior Director of Milling at Grain Craft
https://www.linkedin.com/in/bobby-bachman-2211b489
Roseville, CA
Bobby Bachman
Customer Marketing Manager
https://in.linkedin.com/in/melvin-roshan-ab20b948
Bengaluru
Melvin Roshan
Sr. Talent Acquisition Partner at Flipkart
https://www.linkedin.com/in/robertcox-pitechsol
Washington DC-Baltimore Area
Robert Cox
Vice President Strategic Growth & Business Development at PiTech Solutions Inc
https://www.linkedin.com/in/christopher-chester-181950b6
Baltimore, MD
Christopher Chester
Senior Product Designer at The Atlantic
https://www.linkedin.com/in/houdejulie
Gaithersburg, MD
Julie Tozer
Mac and iOS Infrastructure Lead @ Axle Informatics
https://www.linkedin.com/in/mychaelwright
Washington, DC
Mychael Wright
Manager, Partner Operations at GoCanvas
https://www.linkedin.com/in/skyland
Greater Seattle Area
Skyland Jacobson
Sr Configuration Analyst at Puget Sound Energy
https://www.linkedin.com/in/jneal84
San Antonio, Texas Metropolitan Area
Jeremy L. Neal, MBA, MS, LSSBB, SA, POPM, PSM I, CMNO, SFC™
Corporate Manager | Trainer | Innovator | Motivator | Ω Man 1911 | Untapped Podcast Co-Host/Co-Founder
Jagadish Kolagani
      
          



            
              
        
              
  

    
        Ali is an expert people's manager. Knows the boundaries of an SME and worked between them to achieve maximum results for his team. One of a kind aggressive brand of human being who believes in taking people along with him.   Ather Ali
      
          



            
              
        
              
  

    
        Ali happens to be a very resourceful individual, able to very quickly understand, capture and penetrate into the details of the various endeavors  I have witnessed him with. As a an IT professional he often displayed know how of various technical features and aspects others were unable to figure. Honesty, blunt when required, and helpfulness have been two characteristics very prominent and immediately visible. And knowing his adaptability I would have no fear or doubt relying on Ali whenever required.
https://ae.linkedin.com/in/ali-asgar-745a0356
Dubai, United Arab Emirates
Ali Asgar
Finance Manager at Karaman Veterinary Medicines - Gr, Dubai - UAE
https://in.linkedin.com/in/ali-asgar-72b40875
Mumbai
Ali Asgar
Procurement Assistant at Visual Citi Inc
https://ae.linkedin.com/in/ali-asgar-3b36bb44
United Arab Emirates
Ali Asgar
Electrical Project Engineer
https://bd.linkedin.com/in/ali-asgar-9763b837
Bangladesh
Ali Asgar
Trading Equipment, Petrochemical and Garments.
https://cn.linkedin.com/in/ali-asgar-92b91336
Guangzhou-Foshan Metropolitan Area
Ali asgar
Owner at MAM TRADING Co
Apple iWork Professionals
https://media-exp1.licdn.com/dms/image/C4E07AQHi-MoQMozbRg/group-logo_image-shrink_200x200/0/1631376182457?e=1647691200&v=beta&t=X_LxKOp0EZv2adYw4qXLLzamOH6sAhDNZwvYcmU8Zvg
https://www.linkedin.com/groups/1134937
AMC USA Industry and Trade Group
https://media-exp1.licdn.com/dms/image/C4E07AQEfGa35PSNtsQ/group-logo_image-shrink_92x92/0/1630996513077?e=1647691200&v=beta&t=sKYHRBO2rXSR5gejBPxNCbJvgJakBEskPwyH2k-Jb5M
https://www.linkedin.com/groups/12324573
Apple Professionals
https://media-exp1.licdn.com/dms/image/C4E07AQE7lkGIuB7Wog/group-logo_image-shrink_92x92/0/1525126251100?e=1647691200&v=beta&t=8eKTIlwoBE-NS2JXu66MlCQnULeoEsCOxjuLV83BWg8
https://www.linkedin.com/groups/38606
Microsoft Excel / VBA Help
https://media-exp1.licdn.com/dms/image/C5107AQHfDsXx8_g2eA/group-logo_image-shrink_200x200/0/1631411039628?e=1647691200&v=beta&t=ZolrYhyzRSqPKZvyCUxWoalZHTLrq7Pum8x8fdvjybo
https://www.linkedin.com/groups/2980234