Alex Anaya
IT Help Desk Analyst at University of North Carolina at Chapel Hill
IT Deskside Support Technician
University of North Carolina at Chapel Hill
https://www.linkedin.com/company/university-of-north-carolina-at-chapel-hill
•	Technical support via phone, remote access, email, and chat to UNC and FSU customers
•	Extensive use of Remedy ticketing software: track, and update trouble tickets
•	Provide extensive ConnectCarolina, Exchange, and Calendar support
•	Provide support for Web Dot UNC sites (Wordpress)
•	Provide Active Directory user support for UNC and Fayetteville State customers
•	Troubleshoot network issues for computers, mobile devices, and game systems 
•	Training new employees on procedures and customer service skills
•	Develop Multimedia projects such as video tutorials, announcement/advertisement videos, and logos for printed materials
•	Provide extensive training and support of Sakai (Learning Management Systems) to faculty and staff
Chapel Hill, NC
https://media-exp1.licdn.com/dms/image/C4D0BAQE68OxmXDWiGg/company-logo_100_100/0/1564669098872?e=1655942400&v=beta&t=PQUc0YHr1UNi5yP5ZX88X9Q1SxbOWX9QKQbfVVdzDG8
IT Help Desk Analyst
International Internet Technologies LLC
•	Desk-side support for a large customer base (100+ locations across the State with 30-100 computers per location)
•	Hardware troubleshooting, upgrading, replacement
•	Set up/configured software, user accounts, BIOS settings, Windows Settings.
•	Upgraded software via patches and configuration files
•	Set up/configured Networking including running cables, configuring modems, and routers
•	Made appointments, assessed issues and priorities, made detail logs of services provided
•	Documented reports for equipment inventory and replaced/replenished when needed
Raleigh-Durham, North Carolina Area
Deskside Support Technician
Person Memorial Hospital
https://www.linkedin.com/company/person-memorial-hospital
•	Software Installation/Removal/Configuration
•	Malware/Virus Removal
•	Hardware replacement and troubleshooting
•	Network Printer configuration
•	Network Port configuration and troubleshooting
Roxboro, NC
https://media-exp1.licdn.com/dms/image/C4E0BAQFS4fjEguRz_w/company-logo_100_100/0/1519862405849?e=1655942400&v=beta&t=sMD1wk2L1EqkmKjmHbrQxGPNxzDXjemK4YMCU9iHm6s
Deskside Support Technician
Associate's degree
Business Administration and Management, General
https://media-exp1.licdn.com/dms/image/C4D0BAQGDzZ9Jvk3h0g/company-logo_100_100/0/1591635607402?e=1655942400&v=beta&t=zb7iQ9vPQp8cLc4mmWnXIrJuS9k8kSRJWsqYOPAb4z8
Strayer University
https://www.linkedin.com/school/strayer-university/
Certificate
Digital Arts
https://media-exp1.licdn.com/dms/image/C4E0BAQH2I2xvXVGomQ/company-logo_100_100/0/1519890774021?e=1655942400&v=beta&t=FGCJa5df75wYZNCFazOuOCYU1QZ_Zy1MCGIvHiS0f4w
Living Arts College
https://www.linkedin.com/school/living-arts-college/
HDI
3_1187273_1013
HDI Support Center Analyst
https://www.linkedin.com/in/deanna-lefever-1114711b8
Richlands, NC
Deanna LeFever
Umm
https://www.linkedin.com/in/trudy-york-b5961b102
Oklahoma City, OK
Trudy York
Registered Nurse at Integris Health
https://www.linkedin.com/in/doug-newcomb-0aa89393
Scottsburg, VA
Doug newcomb
teacher at Halifax County Public Schools
https://www.linkedin.com/in/cheryl-conway-kashmer-89330512
Halifax, VA
Cheryl Conway Kashmer
Teacher at Halifax County Schools
https://www.linkedin.com/in/sherry-debell-097a52210
St Louis, MO
Sherry DeBell
Quality Improvement Specialist at Centene Corporation
https://www.linkedin.com/in/jane-orsie-ms-bsn-rn-bc-rnc-nic-73169032
Summit Point, WV
Jane Orsie, MS, BSN, RN-BC, RNC-NIC
Nursing Clinical Educator at Winchester Medical Center
https://www.linkedin.com/in/jonathan-chandler-70a828a8
Halifax, VA
Jonathan Chandler
Agriculture Instructor at Halifax County High School
https://www.linkedin.com/in/susan-trickey-melton-19a2496a
Roxboro, NC
Susan Trickey Melton
House Staff—Administrative and Facility Support
Kirby Cultural Arts Complex, Roxboro
https://www.linkedin.com/in/eddy-glascock-9a9b28124
South Boston, VA
Eddy Glascock
Plumbing Manager/Estimator  at Elliott Electric Inc.
https://www.linkedin.com/in/towanna-trent-568103186
Greater Charlottesville Area
Towanna Trent
Medical Office Assistant at HCA Healthcare
https://www.linkedin.com/in/brenda-agner-3580b95b
Burlington, NC
Brenda Agner
Independent Wellness Advocate, Premier at doTERRA Essential Oils
https://www.linkedin.com/in/ayme-currin-465041208
Danville City County, VA
Ayme Currin
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https://www.linkedin.com/in/james-bailey-122b41102
Mebane, NC
James Bailey
Student at Miller-Motte College-Cary
https://www.linkedin.com/in/david-j-burns-sr-99100053
Fountain Inn, SC
David J. Burns Sr.
Minister, Illusionist, Mentalist, Performer
https://www.linkedin.com/in/shannon-crews-b76a3bb9
Danville City County, VA
Shannon Crews
MBA
https://www.linkedin.com/in/cindy-gricus-27a79a9
Richmond, VA
Cindy Gricus
Development and Marketing Professional
https://www.linkedin.com/in/tammy-tuck-5a933512b
Timberlake, NC
Tammy Tuck
Director, Growth & Development at Person Memorial Hospital
https://www.linkedin.com/in/cheryl-kuiken-a77b83a5
Durham, NC
Cheryl Kuiken
Social Worker at National Surgical Healthcare
https://www.linkedin.com/in/estefania-saenz-moreno-175049186
Danville City County, VA
Estefania Saenz Moreno
Pharmacy Technician at CVS Health
https://www.linkedin.com/in/alexander-anaya
Greater Minneapolis-St. Paul Area
Alex Anaya
Sr. Account Executive at Talend
https://www.linkedin.com/in/alex-g-anaya
Portland, Oregon Metropolitan Area
Alex Anaya
Nike Expert on Demand at Nike
https://www.linkedin.com/in/alex-anaya-2232b7133
Denver, CO
Alex Anaya
Client Associate at Coleman Research
https://ca.linkedin.com/in/alex-anaya
Greater Vancouver Metropolitan Area
Alex Anaya
Librarian at Burnaby Public Library
https://www.linkedin.com/in/alex-anaya-21384511
Greater Chicago Area
Alex Anaya
Manager at Northwestern Memorial Hospital