aarif azam
IT Support Technician II at Alameda County Public Health
support technician ii alameda county public health| year bay area alum
american born indian , son two hardworking immigrant . pride self-motivated , dedicated , inclusive individual 4 year customer service experience 1 year experience . proud alumnus year program excelled amazing opportunity placed google apprenticeship program . future , hope work google amazing experience !
Alameda County Public Health
IT Support Technician II
Ontrak, Inc
https://www.linkedin.com/company/ontrak-health
-Remotely supporting care coaches and member engagement specialists by troubleshooting issues such as audio, calls not reaching to members, and members not receiving SMS's within the Thrio application 
-In charge of Thrio and Salesforce related issues that come into the Jira ticket queue and completing them in a timely and efficient matter
-Creating Salesforce accounts and contacts for new employees
-Off-boarding employees by updating their information in Thrio, Salesforce, and Microsoft Excel
-Documenting new Thrio updates on Microsoft Visio
https://media-exp1.licdn.com/dms/image/C560BAQEshThX4hBeGQ/company-logo_100_100/0/1620334323579?e=1655942400&v=beta&t=ooJso3K3GiHdKCQit35jNtybJXdqweN33vsHpw0odMQ
Support Engineer
Wikimedia Foundation
https://www.linkedin.com/company/wikimedia-foundation
-Maintained conference rooms by checking if audio and video are functional for staff to use
-In charge of tier 1 ticketing through the Zendesk ticketing system
-Assisted global employees through remote support troubleshooting issues such as password resets, access to Slack channels, Google Meet audio issues, and ordering logistics
San Francisco, California
https://media-exp1.licdn.com/dms/image/C4E0BAQF3llJ-DxuEFA/company-logo_100_100/0/1519856569257?e=1655942400&v=beta&t=H_pbIZo1FQbbyp_tfLkEiRy6ZXlJi2GrKzkPu9YKHs4
IT Contractor
Google
https://www.linkedin.com/company/google
-Provided front line technical support for every employee troubleshooting issues with platforms ranging from Chrome OS, Mac OS, Windows, Android OS, and iOS
-In charge of weekly vendor on-boarding sessions for 20-30 individuals, which consisted of setting up their 2-factor Authentication Key, assigning their corporate username, distributing their hardware, and ensuring that new contractors are ready to be productive 
-Investigated software and hardware issues in order to find the root cause to provide the best solutions for every employee
Projects:
-Created guide for future SFO Google IT Apprentices 
-Contributed on the SFO techstop refresh period which included cable management, rearranged furniture, and ordering new hardware such as Android phones for techs to test
San Francisco Bay Area
https://media-exp1.licdn.com/dms/image/C4D0BAQHiNSL4Or29cg/company-logo_100_100/0/1519856215226?e=1655942400&v=beta&t=I3wjgj0XaOvOEEijwV-l2GdsHMNBE4TuNLd2LaE2S2Y
IT Apprentice
Year Up
https://www.linkedin.com/company/year-up
Year Up is an intensive, competitive technical training and career development program with over 250 corporate partners, graduating thousands of students annually across the nation. The program includes college-level courses, professional training and a six-month internship

Activities and Societies: Student Community Ambassador, Information Session Facilitator, Party Planning Committee Member, UCSF Pritzker Mindfulness Program Participant

Achievements: 
-Build Trust and Be Honest core values award
-Featured on Year Up's Facebook and Instagram page
-Unsung Intern of the Year award
https://media-exp1.licdn.com/dms/image/C560BAQFsfLcEADumZg/company-logo_100_100/0/1519856249083?e=1655942400&v=beta&t=t7SrbBzHTx_yCe-2M27KSaXHqV0_sF2plCb62UObJ_c
Information Technology Trainee
CROSSMARK
https://www.linkedin.com/company/crossmark
• Engaged, interacted, and sold 80% of products to consumers 
•Set up and prepared events cart and assisting with preparation for bi-weekly clients
•Prepared and submitted 100% of all on-line requirements on the same day as demonstration
•Maintained professional work environment and provided excellent customer service
San Francisco Bay Area
https://media-exp1.licdn.com/dms/image/C4E0BAQEDySKVkf-SoQ/company-logo_100_100/0/1625606550501?e=1655942400&v=beta&t=apKuHcdyyX_xT2o5jOEZBvmVM7SyKBhRs8r7ty2Dn3o
Event Specialist
Target
https://www.linkedin.com/company/target
•	Completed transactions accurately and efficiently while engaging guests in friendly conversation
•	Assisted customers by following the proper procedures for bagging merchandise and moving large or heavy items
•	Learned and adapted to current technological needs, i.e. card chip readers, Target App
•	Excelled in providing solutions to all customer concerns
•	Ensured loss-prevention and company guidelines are followed by staying updated on current promotions, sales, and pricing trends
San Francisco Bay Area
https://media-exp1.licdn.com/dms/image/C4E0BAQGUjozudTh0yg/company-logo_100_100/0/1519856213195?e=1655942400&v=beta&t=slrGpDaH7DmHlUMJB1FS16H9Pldtd2pxFsNpXsFrTKw
Guest Services Associate
Things Remembered
https://www.linkedin.com/company/things-remembered
•	Generated sales and upselled 70% of products and engravements based on customer needs
•	Managed Point of Sale operations and loss prevention in adherence with company standards
•	Provided customers with a pleasant experience for optimal customer satisfaction
•	Engraved, housekeeping, and merchandised the retail store, even in high volume times such as holidays
San Francisco Bay Area
https://media-exp1.licdn.com/dms/image/C4D0BAQEiJkizhzi9qw/company-logo_100_100/0/1632622993384?e=1655942400&v=beta&t=di4FY8fgip5mR7upOrAPoLibxmJ4s92kG1KAgnSw2Xw
Sales Associate
Associate of Science - AS
Computer and Information Sciences and Support Services
https://media-exp1.licdn.com/dms/image/C4D0BAQH8KOhkiZgO4A/company-logo_100_100/0/1519918358123?e=1655942400&v=beta&t=O0ZCIbyqfVjcvscC_VHecsINP5XhQNfOY5RsmZxuF8c
Diablo Valley College
https://www.linkedin.com/school/diablo-valley-college/
Information Technology
https://media-exp1.licdn.com/dms/image/C560BAQFsfLcEADumZg/company-logo_100_100/0/1519856249083?e=1655942400&v=beta&t=t7SrbBzHTx_yCe-2M27KSaXHqV0_sF2plCb62UObJ_c
Year Up
https://www.linkedin.com/school/year-up/
High School Diploma
https://media-exp1.licdn.com/dms/image/C560BAQHcZP2mxk7ReQ/company-logo_100_100/0/1637267051742?e=1655942400&v=beta&t=hxpb3hgQJ_ID-qLPUULbE5tg6K7UBaHJcq1T_HVPsIg
Clayton Valley Charter High School
https://www.linkedin.com/school/clayton-valley-charter-high-school/
Urban Youth
Pritzker Mindfulness Program
https://www.linkedin.com/in/elizabeth-chacon
Santa Clara, CA
Elizabeth Chacon
Computer Support Analyst at Stanford University
https://www.linkedin.com/in/andetria
San Francisco Bay Area
Andetria "Ria" Mejia
Professional Problem Solver
https://www.linkedin.com/in/ivan-man
Hayward, CA
Ivan Manjarrez
Security Consultant at NCC Group
https://www.linkedin.com/in/luigibustos
Vallejo, CA
Luigi Bustos
Associate Service Desk Technician
https://www.linkedin.com/in/victormmiranda
San Francisco, CA
Victor Miranda
Looking for Employment
https://www.linkedin.com/in/linda-calles-b69445194
Oakland, CA
Linda Calles
GWIM Sr. Operations Representative  at Merrill Lynch
https://www.linkedin.com/in/juanvacaa
Hollister, CA
Juan Vaca
Project Management Intern at Ubisoft
https://www.linkedin.com/in/tarig-elamin
San Francisco Bay Area
Tarig Elamin
Computer science student at San Jose City College
https://www.linkedin.com/in/camfromthebay
Concord, CA
Camille Sanson
Business Analyst Intern at Salesforce
https://www.linkedin.com/in/mariah-roberts-14b93292
San Francisco Bay Area
Mariah Roberts
Workforce Development | Corporate Social Responsibility | Social Impact | Non Profit |
https://www.linkedin.com/in/cierra-beasley-65b40420b
Douglasville, GA
Cierra Beasley
Year Up Scholar
https://www.linkedin.com/in/safeatou-diallo
New York, NY
Safeatou Diallo
Software Engineer/ YP Community Core Team Member
https://www.linkedin.com/in/moises-gonzalez000
Fremont, CA
Moises Gonzalez
Online Sales Reporting Analyst at Salesforce
https://www.linkedin.com/in/diego-perez-397a8b17a
San Francisco Bay Area
Diego Perez
Recruiting Coordinator at Palo Alto Networks
https://www.linkedin.com/in/alessandra-acosta-1816b9b3
Victorville, CA
Alessandra Acosta
waitress at F & D Buffet
https://www.linkedin.com/in/daniel-curiel-a0771717b
Pittsburg, CA
Daniel Curiel
Broadcast Operations Coordinator at Hulu
https://www.linkedin.com/in/samuel-morelock-b49852bb
Cincinnati Metropolitan Area
Samuel Morelock
Talent Specialist
https://www.linkedin.com/in/octavius
Clifton Heights, PA
Octavius T. Williams
Integration Services Engineer
https://www.linkedin.com/in/bobby-l-hayes
Seattle, WA
Bobby Hayes
Support Escalation Engineer at Microsoft
Liked by Aarif Azam
https://www.linkedin.com/signup/cold-join
Photo
Liked by Aarif Azam
https://www.linkedin.com/signup/cold-join
As I reflect on International Women's Month; I can understand how drastically different my life would be without the women that have had a…
Liked by Aarif Azam
https://www.linkedin.com/signup/cold-join
If you recently followed me because LinkedIn said I would "prefer" that, but you genuinely wanted to connect with me, please ignore that and connect…