aakanksha jain
Product Manager - Post-Order Customer Experience at Wayfair
product manager wayfair | ux | ex-business intelligence analyst
working product manager wayfair customer service experience product team build best-in-class post-order customer service/self service tool optimize customer journey workflow . prior , worked business intelligence analyst customer return team . ~5 year product management experience customer service product 6 month experience b2b saas product . data geek ux enthusiast , happy chat interesting idea opportunity . tool used- product management : jira , zendesk , trello , confluence , camtasia , balsamiq , hp qc 12.0 , selenium ide , 2.0 , microsoft project professional 2016 data analysis modeling : looker , excel , rstudio , tableau , vba , sql server , postgresql , vertica certification : product school , looker , mymetrix expert , google analytics , google adwords , become product manager , intro-artificial intelligence
Wayfair
https://www.linkedin.com/company/wayfair
1. Lead a cross-functional team to define and meet the product vision for  post-purchase customer service, self-service experience for multiple geographies and lifestyle brands.
2. Launched product features by piloting and A/B testing for web browsers, iOS and android mobile app resulting in multi-million annual cost reductions.
3. Increased self-service adoption of post-order changes to improve CX at a scalable cost-to-serve.
4. Identify opportunities and build multi-quarter product roadmap using user research and analyzing complex datasets.
5. Collaborate with multiple R&D teams across organization to coordinate multi-million launches.
5. Manage concept-to-launch of platform integrations to optimize ecommerce business for profitability and scalability. 
6. Define, communicate and execute on project briefs, detailed business requirements to manage the software development lifecycle using Agile Framework.
7. Coordinate with release readiness group for product go-to-market strategies, prepare knowledge collaterals and deliver internal training to 3000+ global customer service agents.
https://media-exp1.licdn.com/dms/image/C4E0BAQHHS2RPVTXtRw/company-logo_100_100/0/1545086943673?e=1655942400&v=beta&t=pfPEN61kkfFiH2mvmrDOfZw09lkQehqcP-uAfDV6WO8
Product Manager - Post-Order Customer Experience
Wayfair
https://www.linkedin.com/company/wayfair
1. Lead a cross-functional scrum team (customer service, self-service and delivery experience) creating detailed specs, owning the product backlog and roadmap for bugs, feature enhancements and stability initiatives; improved velocity by 20%
2. Created MVP to display system status to stakeholders, improve the feedback loop reducing time to resolve bugs by 30%; rolled out V2 to 100+ service desk agents; work with PMs to ensure a consistent customer experience.
3. Work with QA to improve logging, RCA, active monitoring; evaluate data to identify trends and capitalize on opportunities.
4. Conduct retros, standups, user research sessions and create product, process documentation to increase visibility across the teams.
https://media-exp1.licdn.com/dms/image/C4E0BAQHHS2RPVTXtRw/company-logo_100_100/0/1545086943673?e=1655942400&v=beta&t=pfPEN61kkfFiH2mvmrDOfZw09lkQehqcP-uAfDV6WO8
Associate Product Manager - Customer Service Experience
Wayfair
https://www.linkedin.com/company/wayfair
	Utilized SQL and Excel to transform data into actionable insights and solutions to drive key initiatives in our Customer returns and logistics team, automated multiple processes using VBA to improve data accessibility across company.
	Created metrics in SSAS cube and analyzed data to make recommendations for our delivery agent systems, project saved $5M operating costs, presented BI findings to various teams and stakeholders.
	Represented BI in design sprints to develop and test product evaluation tool of $3M estimated profit. 
	Built tableau dashboards for return rate and truck utilization to uncover new opportunities and provide insights to executives.
	Refactored existing SQL scripts and cube logic improving performance by 30%; onboarded 2 new members.
https://media-exp1.licdn.com/dms/image/C4E0BAQHHS2RPVTXtRw/company-logo_100_100/0/1545086943673?e=1655942400&v=beta&t=pfPEN61kkfFiH2mvmrDOfZw09lkQehqcP-uAfDV6WO8
Business Intelligence Analyst - Customer Returns and Logistics
Comscore, Inc.
https://www.linkedin.com/company/comscore
1. Collaborated with UX, marketing, sales, Dev, legal and client insights team to develop knowledge base on Zendesk which led to a 45% increase in users accessing training materials and 25% reduction in client support emails.
2. Outlined 2 quarter roadmap and defined, prioritized user stories for data exploration and visualization platform (MMX Explore) leveraging the Agile Scrum framework.
3. Conducted competitive research, analysed data and features of 25 competitors and utilized Pivot tables to generate insights and trends.
4. Designed automated dashboards to reduce manual reporting by 40%, outlined KPI’s and presented it to executive management.
5. Created various personas, performed hypothesis site testing for new features and customer targeting.
6. Managed the daily product management responsibility leveraging the Agile framework.
7. Assisted in managing design and user experience development.
8. Prepared documentation, user guides, etc., and provide internal and external training.
9. Worked with internal product marketing group on product marketing initiatives, including press releases, case studies, presentations at industry conferences with the goal of increasing awareness of products with clients, and to raise the profile of comScore as a leader in this arena.
Reston, VA
https://media-exp1.licdn.com/dms/image/C4D0BAQFQZVuPTO3KZQ/company-logo_100_100/0/1625242073140?e=1655942400&v=beta&t=G0Ag0svpXA4VijyIWUkUUUSTQ-TKfq3ZJObpoRWYD5U
Product Management Intern
University of Maryland - Robert H. Smith School of Business
https://www.linkedin.com/company/robert-h.-smith-school-of-business
Managing Digital Business Markets teaching assistant for 1st Year MSIS comprising of 130 students. Monitoring progress and guiding students in topics including but not limited to Information Goods, Intellectual Property Rights, Networks and Platforms, Versioning, Bundling, Platform Mobilization, Platform control and Envelopment, Big data in Finance Industry.

1. Grade all assignments and exams.
2. Resolve student queries during weekly office hours and over mail.
3. Monitor students class participation.
https://media-exp1.licdn.com/dms/image/C560BAQHf84QPOrP4Rg/company-logo_100_100/0/1574174373573?e=1655942400&v=beta&t=OXjl6tVIaEXWEqV3YfyvgAbIcn97PW30f1vF2H2yOoE
Graduate Teaching Assistant
University of Maryland - Robert H. Smith School of Business
https://www.linkedin.com/company/robert-h.-smith-school-of-business
Data models and decisions teaching assistant for Online MBA program, comprising of 62 working executives as students. Evaluating progress and guiding students in topics including but not limited to Probability, Statistical Inference, Regression, Forecasting, Optimization, Risk Analysis, and Simulation.

1. Grade all assignments and exams.
2. Resolve student queries during weekly office hours and over mail.
3. Post relevant insightful reading material on Piazza.
4. Monitor students class participation.
https://media-exp1.licdn.com/dms/image/C560BAQHf84QPOrP4Rg/company-logo_100_100/0/1574174373573?e=1655942400&v=beta&t=OXjl6tVIaEXWEqV3YfyvgAbIcn97PW30f1vF2H2yOoE
Graduate Teaching Assistant
Tech Mahindra (formerly Mahindra Satyam)
https://www.linkedin.com/company/tech-mahindra
1. Captured $26 million annual opportunity for British Telecom by introducing their customer services web application.
2. Worked with cross-functional teams of designers, engineers, QA to do feature engineering, access customer needs and launch product.
3. Generated, prioritized user stories, wrote specifications and created user workflows for 2 week agile scrum iterations.
4. Presided client and design team meetings for customer acceptance testing and application functionality queries; chaired internal scrum calls, created live sign off report and automated workflow increasing TechM's profit by 15%.
5. Consulted on product development using Agile SDLC to recommend best software solutions by analyzing customer needs.
6. Measured acquisition, engagement, and quality metrics to comprehend success of the project
7. Identified test cases and achieved defect removal efficiency of 92.6% and 30% reduction in time-to-market.
8. Designed and executed automated test cases, regression test packs and analyzed reports using SQL, Selenium IDE and Grid 2.0.
Pune Area, India
https://media-exp1.licdn.com/dms/image/C4D0BAQE0Mzghahmvyg/company-logo_100_100/0/1625138031939?e=1655942400&v=beta&t=dkz21DHK4qbR9e5QEJLxkNBoco8CmLQhMuj0sO8fY3w
Product Analyst/Manager - Customer Service Products
Tata Institute of Fundamental Research
https://www.linkedin.com/company/tata-institute-of-fundamental-research
Got selected for the prestigious Visiting Student Research Program at TIFR. 5 people get selected each year from thousands of applicants from all around India.

1.  Analyzed thesis on Composite Intrusion Detection in process control network and designed algorithm for a given problem statement, Optimized expected value to comply with actual value for parameters of power plant.
2. Applied machine learning algorithms and linear regression which gave 93% correlation coefficient after 3 iterations.
3.  Explored background on SCADA systems and history of critical infrastructure concerns.
4.  Examined SCADA security threats, incidents and vulnerabilities along with the issues that impede security advances/initiatives and made recommendations.
Mumbai, Maharashtra, India
Research Student- VSRP
MNIT
https://www.linkedin.com/company/m-n-i-t-
Programmed FPGA utilizing VHDL language. Coded ALU, counters in VHDL. Worked on Spartan 6 board by Xilinx.
Summer Intern
LNMIIT
https://www.linkedin.com/company/lnmiit
Teacher Assistant in Electronics-2

Managed 2 batches of 30 students each and taught them basic concepts of Electronics such as Multiplexer, Circuits. Conducted lab sessions for circuit building and VHDL language.
https://media-exp1.licdn.com/dms/image/C4D0BAQHYdjKWZ4mLtg/company-logo_100_100/0/1627218384854?e=1655942400&v=beta&t=z4WMQeXrsbZKJ9RPiB2bWrZe7sl66xLDLqU2bvBuggs
Teacher Assistant
Master’s Degree
Masters of Science in Information Systems
https://media-exp1.licdn.com/dms/image/C560BAQHf84QPOrP4Rg/company-logo_100_100/0/1574174373573?e=1655942400&v=beta&t=OXjl6tVIaEXWEqV3YfyvgAbIcn97PW30f1vF2H2yOoE
University of Maryland - Robert H. Smith School of Business
https://www.linkedin.com/school/robert-h.-smith-school-of-business/
Software Product Management (SPM®) certification
One of my projects was to analyze Expedia and find new opportunities for the product. Contact me for full presentation and mockups.

Expedia.com- Product, market analysis and new features suggestions (PRD, Mockups, Competitive research)
	Evaluated business model, success metrics, goals, key personas, client reviews, travel industry to find the next big product idea.
	Redesigned existing ‘Discover’ feature and added more features to drive more traffic, increase conversions and improve UX.
Product Management
https://media-exp1.licdn.com/dms/image/C560BAQG4o-mO4rzmHQ/company-logo_100_100/0/1625667114245?e=1655942400&v=beta&t=fAK38V5iD5D8F07opU2B7Or5I2ei6j_S67fxDiv818A
Product School
https://www.linkedin.com/school/product-school/
Bachelor of Technology (B.Tech.)
Electronics and Communications Engineering
https://media-exp1.licdn.com/dms/image/C4D0BAQGyMfQL22tSjg/company-logo_100_100/0/1519912811806?e=1655942400&v=beta&t=7cLSHwcsMzoM-vaI03zyualQqULxOQ24Ywno-DQUCGI
The LNM Institute of Information Technology
https://www.linkedin.com/school/lnmiitjpr/
HSC
Science-Maths
https://media-exp1.licdn.com/dms/image/C510BAQGd6bbmCtgH2A/company-logo_100_100/0/1560007180763?e=1655942400&v=beta&t=Pa55p_R7SOR8qgIIRlRe9wUX8f1df-Zl48YDm7ffJSQ
St. Xavier's School, Jaipur
https://www.linkedin.com/school/st-xaviers-school-jaipur/
SSC
https://media-exp1.licdn.com/dms/image/C510BAQHI-XbcPrv6Kw/company-logo_100_100/0/1519864456850?e=1655942400&v=beta&t=QVpWOyQZz2fl4n11tuoua--aHcHOHYT7p26lIc-As8I
Maharani Gayatri Devi Girls'​ School
https://www.linkedin.com/school/maharani-gayatri-devi-girl-s-school/
Sagar Rachkuntwar, Test Lead and Manager, Resolve, Tech Mahindra Limited
Pat On the Back
Team spots the employee for excellent work during a quarter.
Team Resolve, Tech Mahindra
Spot Award
Bhatkhande Sangit Vidyapith
Madhyama in Indian Classical Music
1.	Designed, developed and implemented real time sponsored search campaign for non-profit organization increasing monthly total clicks by 653 and ROA by 207%.
2.	Created dashboards and reports in Google analytics to analyze campaign progress, evaluate KPI’s, make marketing recommendations, and plan social media strategy.
Google Online Marketing Challenge- Animal Welfare League of Arlington
Concepts used – Association Rules, Clustering, Classification Tree, Neural Networks, KNN, Ensemble Methods 	
1.    Visualized and processed data in Tableau, Qlik and R to recognize various trends and patterns between variables 
2.	Developed regression, classification models, association rules and clusters to predict whether an employee would leave a company with an accuracy of 99.2%.
Predict reasons of increasing employee attrition rate in companies using data mining algorithms.
1.    Developed 2 tier web based application using Django, Python, HTML to help pharmacies create, update, track and delete patient, hospital, drug information.
2.	Utilized Excel and JIRA for defect management, sprint planning and velocity calculations.
Process modeling and iterative Agile development to track and update Pharmacy records
As part of our Data Networks and Infrastructure course, we, as DONCO consultants, 

1. Researched the underlying communications infrastructure issues in Zimbabwe and then developed options and recommendations for the country's telecommunication utilization and expansion.

2. Performed a quantitative, qualitative and geographical analysis to identify both current and projected near-term (within 3 years) communications infrastructure and services, and in-country geographic
areas of service that can be expected to meet DONCO’s requirements. 

3. Determined geographic areas within Zimbabwe in which appropriate communications
services can be obtained to support their communications requirements with potential
outsourcers, including access technologies and services available.

4. Identified what services/capabilities our recommended service provider offers for security, and the general practices we would recommend for DONCO to help reduce chances of unauthorized access to any data provided to an outsourcer in Zimbabwe as well as access to DONCO corporate data systems.
DONCO Telecom Challenge
Developed GradStats4U, a customized solution consisting of an interactive user interface, using Salesforce classic and lightning experience, linked to an exhaustive database incorporating a set of fine-tuned queries enabling end users to have on the go comparison of graduate programs for schools around the US. It lets the end user pick ad hoc filters and selection criteria to have a detailed view of programs based on different parameters. Our database considers different sources and years of ranking.

The solution is primarily designed to compare schools and national rankings on three graduate degree programs:

•	MBA (Master of Business Administration)
•	MS-IS (Master of Science in Information Systems)
•	MS-BA (Master of Science in Business Analytics)

Our database has 31 schools, 7 sources covered and consists of 172 records.

Technologies used- Salesforce, SQL Server Management Studio, Lucidchart, PHP
GradStats4U - Salesforce application for US graduate schools comparison
Analyzed company DraftKings and its Industry. DraftKings in an online gaming portal for daily fantasy sports. As part of this project, we performed the following functions-

1. Conceptualized DraftKings industry as a platform.
2. Identified network effects; Predicted if WTA outcome
3. Discussed main competitors: distinguished between proprietary vs. shared platforms and discussed which is more appropriate in this context
4. Discussed the strategies of DraftKings; critiqued them from the perspective of the course; made recommendations for future development of the company.
5. Made predictions about what this industry will look like in the near future
Digital Business Market Analysis- DraftKings
Concepts used- Data visualization, Hypothesis Test, Regression models and Formulation, One-way ANOVA
1. Performed statistical analysis to determine whether the mean interest rate is equal across the most common purposes.
2. Developed linear regression model to predict the interest rate for loans to potential borrowers, using the data in the training set.
Statistical Inference and Linear Regression applied to get validation data set results for 30000 loans of Lending Club
Designed a Bakery website using Java scripting, J2EE, CSS, HTML, DBMS concepts. The user-interface would take customer order and perform processing on it until its completion.
Bihar Bakery
Designed a cropping resistant watermarking algorithm for audio files using MATLAB.
Digital Signal Processing
Designed and implemented a source code for making an 8 bit vedic multipier (Urdhva Tiryakbhyam) using VHDL.
8-bit Vedic Multiplier
A mechanical device that writes on paper using a pen. It has 3 degrees of freedom and works on Servo and Stepper motors. We used Micro-Controller ATMEGA  16 IC for its implementation.
Robotic Arm
Education
Product School
https://www.linkedin.com/company/product-school
https://media-exp1.licdn.com/dms/image/C560BAQG4o-mO4rzmHQ/company-logo_100_100/0/1625667114245?e=1655942400&v=beta&t=fAK38V5iD5D8F07opU2B7Or5I2ei6j_S67fxDiv818A
Event Organizer
Education
Sankalp, LNMIIT
Persuaded women in nearby villages to learn basics of Computer and MS Office, trained college mess workers on how to read and write in Hindi & English and basics of mathematics.
Also organized cleanliness drives in campus and clothes/food distribution drive in Jaipur city.
Member
Science and Technology
Robotics Club of LNMIIT
Robo Race Mentor
Harvard Business Publishing Corporate Learning
www.credly.com
Wayfair Operational Engineering Leadership Development Program
https://www.credly.com/badges/67cbb484-9933-4e47-be94-c4f3d9528176?source=linked_in_profile
Product School
certificate.productschool.com
11466300
Software Product Management (SPM®) Certificate
https://certificate.productschool.com/3f91ioce
comScore, Inc.
www.slideshare.net
MyMetrix Expert
https://www.slideshare.net/slideshow/embed_code/key/oNxiQgPUSosv5K
Google
www.google.com
Google Analytics Certification
https://www.google.com/partners/#p_certification_html;cert=3
Google
www.google.com
Google AdWords Display Advertising
https://www.google.com/partners/#p_certification_html;cert=9
Google
Google AdWords Fundamentals Exam
Google
www.google.com
Google AdWords Search Advertising
https://www.google.com/partners/#p_certification_html;cert=8
Udacity
www.udacity.com
Introduction to Artificial Intelligence
http://www.udacity.com/course/cs271
https://www.linkedin.com/in/candice-weijing-zhang-5187727b
Morristown, NJ
Candice (Weijing) Zhang
Product Manager at Wayfair
https://www.linkedin.com/in/akashdm
New York City Metropolitan Area
Akash Mukherjee
Product @ Wayfair | Kellogg MBA
https://www.linkedin.com/in/zaneharris
New York, NY
Zane Harris
Product Leadership at Wayfair + Co-founder of Wise Assistant
https://www.linkedin.com/in/landon-langford-bb74ba3a
Boston, MA
Landon Langford
Product @ Wayfair | MIT
https://www.linkedin.com/in/mathivadhani-kanagaraju
Los Angeles, CA
Mathivadhani Kanagaraju
Product @ Intuit | Ex EY | USC MBA | New Product Development/Product Strategy
https://uk.linkedin.com/in/nasiastachtea
Bourn
Athanasia Stachtea
Product Owner at Worldpay
https://www.linkedin.com/in/andrew-johnson-798931b
New York, NY
Andrew Johnson
Lead Product Manager at Orchard
https://www.linkedin.com/in/sophie-mester
New York, NY
Sophie Mester
Senior Product Manager at Orchard
https://www.linkedin.com/in/hmonga
New York, NY
Harneet Kaur Monga
Senior Strategy Manager at Wayfair
https://www.linkedin.com/in/youming-zheng
Boston, MA
Youming Zheng
Business Analyst at Wayfair
https://www.linkedin.com/in/kathalvarez
New York City Metropolitan Area
Katherine Alvarez
Associate Director at Wayfair
https://www.linkedin.com/in/raghavi-ramanna
Seattle, WA
Raghavi Ramanna
Senior Product Manager | Ex-Amazon
https://www.linkedin.com/in/arunabhbatra
New York, NY
Arun Batra
GM & Director of Product at Wayfair | ex-BCG
https://www.linkedin.com/in/katherineseder
New York, NY
Katherine Seder
Strategy & Analytics @ Wayfair
https://www.linkedin.com/in/eugene-golbin-52027112
Boston, MA
Eugene Golbin
Associate Director at Wayfair
https://in.linkedin.com/in/nikhilnarayan1
Karnataka, India
Nikhil Narayan
Technologist & Product Developer: Cloud, AI, Blockchain
https://www.linkedin.com/in/kevinngeorge
New York, NY
Kevin N George
Product at Orchard
https://www.linkedin.com/in/dinesh1989rajput
Seattle, WA
Dinesh Rajput
Product @ Amazon | Ex-BCG | Kellogg MBA | IIT Kharagpur
https://www.linkedin.com/in/rahil-esmail
New York, NY
Rahil Esmail
Head of Product at Orchard
Russ O'Reagan
      
          



            
              
        
              
  

    
        Aakanksha interned for me last summer on our product management team. We were working on porting our existing training and user support documentation into a more searchable knowledge base. Aakanksha was tasked with overseeing the implementation effort for this knowledge base by working with engineering, analytics, sales, account managers, UX, marketing, and training teams to determine the best path forward. 

Aakanksha developed and executed a successful plan and the knowledge base is now live for our customers (and heavily used). She was able to get up to speed on our products quickly and push the various tasks through to completion. We ended up extending her internship into the school year in order to have her help finish some final steps that couldn't be completed over the summer. Unfortunately her time with us coincided with a company-wide staff reduction so we were unable to explore full-time opportunities. 

Aakanksha was well liked by all who worked with her and contributed many great ideas not just to the main project but to others as well. I wish her the best of luck in her future career and I know she will be a great contributor at her current company and wherever else she may land.  Colleen Care
      
          



            
              
        
              
  

    
        It was such a pleasure working with Aakanksha during her time at comScore. Although it typically takes several months to a year to ramp up at this company, Aakanksha was able to jump right in, asking intelligent questions from day one. In addition, I was routinely impressed by Aakanksha's ability to see products from the clients' point of view, which is a difficult skill to have in this industry. I was also appreciative of her ability to challenge my designs in a collaborative and friendly manner--she helped make my job easier! Without a doubt, Aakanksha has a bright future ahead, and anyone that has the opportunity to work with her is very fortunate. 
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Epson and its Group companies are deeply concerned by the conflict in Ukraine and the humanitarian crisis in the region.
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We're expanding our Product & Eng team at Privy to help entrepreneurs grow and engage their base. I'm hiring a Senior Designer and Senior Product…
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Kota
Aakanksha Jain
Training and Placement Representative at Training and Placement Cell, IIT (BHU), Varanasi | Upcoming STEP Intern @Google | CSE Sophomore @IIT (BHU), Varanasi
https://in.linkedin.com/in/aakankshajaindm
Delhi, India
Aakanksha Jain
Content Manager | Content Marketing | Content Strategist | Content Planning | Freelance Writer
https://www.linkedin.com/in/aakankshajain90
Los Angeles, CA
Aakanksha Jain
Senior Consultant at Capgemini Financial Services
https://in.linkedin.com/in/aakanksha-jain-8a80a959
Ghaziabad
Aakanksha Jain
3D Visualizer | Immediate Joiner
https://in.linkedin.com/in/aakanksha-jain-07a35580
Mumbai
Aakanksha Jain
Finance Manager at Althea Pharma Pvt. Ltd.