Andres Aleno
Business Development Manager / Client Services - LATAM at MTI Global Services
CX Partner, LATAM, SE US
Successful sales and operations development professional with over 11 years experience and a proven record of increasing sales and market share. Skillful at synthesizing facts, events and concepts to develop action plans increasing productivity and results.  History of identifying and capturing market opportunities, accelerating expansion, increasing revenues, and improving profitability with every assignment

Specialties: Extensive background in sales and operations, new unit development, product merchandising, and customer retention.  Leadership focused on attaining outstanding people development through exceptional training and mentoring.  Skilled at building strong alliances and maintaining high credibility both internally and externally.
MTI Global Services
https://www.linkedin.com/company/mti-global-services
Orlando, Florida Area
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Business Development Manager / Client Services - LATAM
MTI Global Services
https://www.linkedin.com/company/mti-global-services
As the GFOM I establish, implement and manage all MTI field operations policies, procedures and systems to ensure the highest level of field execution, quality assurance, client communication and satisfaction. I also maintain existing business with current clients, grow those business relationships and assist in bringing new clients on board.


•	Supports corporate goals/KPM’s and assists in the development of standard procedures to implement within all MTI regions; contributes to and participates in team project plan execution
•	Travels within a global footprint to provide onsite supervision, training and performance audits
•	Leads internal teams/task forces
•	Ensures there is adequate in-field support to execute all service work in an effective and timely manner.  
• Interviews, hires, trains and supervises all Regional Operations Field Managers; augmenting their work when necessary to execute heavy project loads.
• Develops and reviews performance of Regional Operations Field Managers
• Seeks out and participates in training and development opportunities above and beyond training required by the company for self and staff
• Identifies areas for improvement in internal processes and executes on improvement areas and ensure flawless implementation
• Analyzes work completed by Regional Operations Field Managers to help define process flows to increase efficiency, eliminate waste, reduce cost and increase productivity
• Works closely with the Director of Bus Dev to scope new programs and projects to ensure appropriate capacity, capabilities and processes are in place to execute each program with a high degree of quality and efficiency.
• Identify areas of project and program improvement and work with clients and internal teams to continuously improve client services quality and program/project improvement
Orlando, Florida Area
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Global Field Operations Manager - US, CA & LATAM
MTI Global Services
https://www.linkedin.com/company/mti-global-services
The purpose of this position is to manage and direct all operational aspects of the MTI field services organization within the East United States and Canada with the ultimate goal of ensuring the highest level of customer service, quality, safety, productivity and cost control.  The National Field Operations Manager will establish, implement and manage all MTI field operations policies, procedures and systems to ensure the highest level of field execution, quality assurance, client communication and satisfaction. 

Operations
•	Manages the day-to-day activities of each client program and project.
•	Supports corporate goals/KPM’s and assists in the development of standard procedures to implement within all MTI regions; contributes to and participates in team project plan execution
•	Tracks individual and regional productivity and quality against KPM’s; reports and resolves discrepancies as appropriate
•	Resolves all emergency situations which would suspend operations or jeopardize meeting customer expectations and due dates
•	Travels within a national footprint to provide onsite supervision, training and performance audits

Employee Management
•	Leads internal teams/task forces
•	Ensures there is adequate in-field support to execute all service work in an effective and timely manner.  
•	Interviews, hires, trains and supervises all District Field Managers; augmenting their work when necessary to execute heavy project loads.
•	Seeks out and participates in training and development opportunities above and beyond training required by the company for self and staff
•	Identifies areas for improvement in internal processes and executes on improvement areas and ensure flawless implementation
•	Analyzes work completed by District Field Managers to help define process flows to increase efficiency, eliminate waste, reduce cost and increase productivity
•	Optimizes scheduling and routing to ensure efficient use of field technician time and minimize indirect costs
Orlando, Florida Area
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Regional Operations Manager - East Coast US/CA
Luxottica Retail
https://www.linkedin.com/company/luxottica
* Build Talent – Attract, hire,
develop, inspire and retain top talent through proactive succession
planning efforts.
* Coach, develop and maximize the
success of all Managers and Doctors.
 * Motivate, inspire
and retain all direct reports and Doctors
* Ensure capability education is
delivered
* Build Capability – Analyze the
business and create/communicate clear action plans that optimize
results and ensure effective execution of all operational
activities across retail, lab and eye care segments of the
business. 
* Analyze business, create action plans
and gain buy-in with store management
* Manage profit and expenses
* Direct workforce management
activities
* Manage operational execution and
brand standards
* Ensure Asset Protection policies and
practices are being followed
* Build the Brand – Build a store’s
environment that is sharply focused on consistently delivering
exceptional patient and customer experiences.
* Direct a consistent focus in
delivering patient and customer experiences
* Ensure visual and brand standards are
set in accordance with Company direction
* Direct the implementation of Company
selling strategies
* Lead change and innovation
Orlando, Florida Area
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General Manager
Airport Wireless / Techshowcase
•	Direct all aspects of new store openings across all regions of the US.
•	Lead all operations of Airport Wireless and Techshowcase locations.
•	Consistently lead the company in positive sales growth and target attainment.
•	Mentor all district managers to facilitate better performance and consistency companywide.
•	Analyze financial statements to improve cash flow and profitability.
•	Research and evaluate High Tech products for potential inclusion in product mix.
•	P&L responsible for all locations.
Director of Operations
Airport Wireless / Airport Wireless Palm / Techshowcase
•	Direct all aspects of 11 new store openings across all regions of the US.
•	Monitor and Analyze product mix and merchandising to maximize profitability.
•	Lead all operations of a District of 16 stores generating over $18mm annually.
•	Consistently lead the nation in positive sales growth and target attainment.
•	Mentor all peers to facilitate better performance and consistency companywide.
•	Recruit, hire and train a team of over 125 sales and management personnel.
•	Analyze financial statements to improve cash flow and profitability.
•	Research and evaluate High Tech products for potential inclusion in product mix.
•	P&L responsible for the District.
District Manager
Airport Wireless Palm
•	Supervised all aspects of store sales and operations.
•	Managed procurement and inventory of all merchandise.
•	Researched and evaluated High Tech products to submit for  inclusion in product mix.
•	Recruited, hired and trained a staff of 10 sales and management personnel. 
•	Monitor and analyze employee performance to improve sales and productivity.
•	Record Sales for 2005
•	Record Month March 2005 (Still Stands)
•	P&L responsible for the store.
General Manager
GI Broadband
•	Consult with Customers to develop IT Need Assessment.
•	Supervise plan, design and build of customer IT Network.
•	Implement all aspects of LAN and WAN design.
•	Install, test and configure all network appliances, routers, switches and P.C.’s. 
•	Manage schedule and budget to secure profitability on each assignment.
IT Consultant
B.S.
Business Administration-Management
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University of Phoenix
https://www.linkedin.com/school/university-of-phoenix/
CROEM
MTI Global Services
2nd QTR MVP AWARD
Luxottica Retail - LC
PRESIDENTS CLUB
Luxottica Retail - LC
PRESIDENTS CLUB
Children
OASIS School Volunteer
Mentoring Program is designed to make a difference in the life of a child by assisting third graders to practice and improve their reading skills before taking their FSA testing.
Student Mentor
https://www.linkedin.com/in/jamie-anderson-b021b4221
Oceanside, OR
Jamie Anderson
Optometrist
https://www.linkedin.com/in/tom-dodsonjr
Hillsboro, OR
Tom Dodson
Sales/Operations Expert driving value focused sales, growth and GTM strategy, business culture & high performance teams.
https://www.linkedin.com/in/brandon-hoye
Hillsboro, OR
Brandon Hoye
Service, Innovation, Leadership
https://www.linkedin.com/in/mikaela-cole-859639160
Portland, Oregon Metropolitan Area
Mikaela Cole
Human Resources Manager at Creative Safety Supply
https://www.linkedin.com/in/christa-dahl-04254b8
Minneapolis, MN
Christa Dahl
Regional Sales Manager at ADI Global Distribution
https://www.linkedin.com/in/kaylynn-mcclain
Beaverton, OR
Kaylynn McClain
Service Manager
https://pr.linkedin.com/in/jose-chinea-2017
Angeles
Jose Chinea
Immigration Court Interpreter at Immigration at SOSi
https://www.linkedin.com/in/toddbaulch
Austin, TX
Todd Baulch
Director of Account Management at Apkudo
https://www.linkedin.com/in/dr-jwan-sulaiman-71582b88
El Cajon, CA
Dr. Jwan Sulaiman
Anesthesia doctor , working now as professional Medical Interpreter ( Independent  Contractor ) .
https://www.linkedin.com/in/patrickmulroy
Greater Minneapolis-St. Paul Area
Patrick Mulroy
CX Partner at MTI
https://www.linkedin.com/in/eddie-nixon-4bb53417
Carson City, NV
Eddie Nixon
Ranger Industries, LLC
https://www.linkedin.com/in/shawntae-maxwellboojumper
Charlotte, NC
Shawntae Maxwell
Motivational Speaker| Marketing Consultant| CEO
https://au.linkedin.com/in/donna-bailey-25881a63
Greater Brisbane Area
Donna Bailey
Master Dog Groomer Tailored Paws
https://www.linkedin.com/in/hank-schaffeld-93a00623
Hillsboro, OR
Hank Schaffeld
Project Manager at Crow Engineering Inc.
https://www.linkedin.com/in/jakala-palmer-0231591b9
Houston, TX
Jakala Palmer
Nice to meet you !
https://www.linkedin.com/in/jeffkelberg
Lakeville, MN
Jeffrey Kelberg
Engaging in Life's Adventures
https://co.linkedin.com/in/viviana-catherinne-guzm%C3%A1n-g%C3%B3mez-a289961b8
Bogota, D.C.
Viviana Catherinne Guzmán Gómez
Estudiante en Corporación Universitaria Republicana
https://www.linkedin.com/in/jason-smith-42718718
Revere, MA
Jason Smith
Operations Manager at Americold Logistics, LLC.
https://www.linkedin.com/in/mmoore05
Washington DC-Baltimore Area
Mark Moore
Providing Records Management, Secure Shredding and Document Imaging
https://www.linkedin.com/in/thomascharping
Charlotte, NC
Thomas Charping
Business Development Manager at XPO Logistics, Inc.
Lisa Murphy
      
          



            
              
        
              
  

    
        I have been privileged enough to work with Andres on multiple projects, and the experience has always been extremely rewarding. As a collaborative leader Andres embraces the passion, energy and strengths of both his peers and his direct reports and utilizes them to drive us towards excellence. The consistent result is success for MTI and for our clients.  Brandon Hoye
      
          



            
              
        
              
  

    
        Andres continuously succeeds in leading people to get the best out of themselves. He remains vigilantly focused on positive reinforcement to shape behaviors. Regardless of the challenge, Andres' can-do attitude leads a large team to focus on the results and share in the wins.
The Recruiter.com Network
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https://www.linkedin.com/groups/42370
MULTI UNIT DISTRICT MANAGER NETWORK
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https://www.linkedin.com/groups/1742617
Building the largest Hispanic Networking Monthly Event in Broward County, Florida & Puerto Rico
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https://www.linkedin.com/groups/4222147
Retail Industry Professionals Worldwide
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https://www.linkedin.com/groups/86057
New Mexico Tech Career Services
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https://www.linkedin.com/groups/4659214
CoFoundersLab: The Largest Network of Entrepreneurs Online
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https://www.linkedin.com/groups/7440316
Big Box Retail Professionals
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https://www.linkedin.com/groups/1920723
Apple Professionals
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https://www.linkedin.com/groups/38606
Business Development - The Missing Link between Marketing & Sales
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https://www.linkedin.com/groups/1850284
Southeast District Managers and Regional Managers
https://static-exp1.licdn.com/sc/h/4h1ldzvvebtszyx75ve7dst1v
https://www.linkedin.com/groups/3199777
Opticians Association of America
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https://www.linkedin.com/groups/1923342
University of Phoenix Alumni Association (Official)
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https://www.linkedin.com/groups/78898
Wearable Tech Trends
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https://www.linkedin.com/groups/4800157
MA District manager and RM network
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https://www.linkedin.com/groups/3199844