Aimiamia A.
Senior Vice President, KYC Group Manager at Citi
Senior Vice President, KYC Group Manager at Citi
Hi! I am Aimiamia and I am a self-motivated, high performance leader who has demonstrated the ability to lead and inspire diverse teams of professionals to new levels of success. 

I have over 18 years of experience in the financial banking industry with 16 years of leadership experience with a strong background in science, sales, and customer service. 

Key Areas of Expertise:
Reputational and Operational Risk Management
Complaint Management 
Strategic Management					
Change Management					
Business Unit Development
Policy Preparation & Documentation			
Team Building & Mentoring
Coaching & Motivation Development		
Client Retention & Satisfaction

Let's connect and explore together!
Citi
https://www.linkedin.com/company/citi
Buffalo, NY, United States
https://media-exp1.licdn.com/dms/image/C560BAQEUQ2ki2bwfQQ/company-logo_100_100/0/1625150931567?e=1655942400&v=beta&t=UvsHddN8WX0XJBcKeDdv7jIpsFJPqr-3wM60zdCevPg
Senior Vice President, KYC Group Manager
Citi
https://www.linkedin.com/company/citi
Leads LATAM on-boarding and Operations maintenance teams
Getzville, New York
https://media-exp1.licdn.com/dms/image/C560BAQEUQ2ki2bwfQQ/company-logo_100_100/0/1625150931567?e=1655942400&v=beta&t=UvsHddN8WX0XJBcKeDdv7jIpsFJPqr-3wM60zdCevPg
Vice President Senior Client Onboarding Manager
Citi
https://www.linkedin.com/company/citi
Led team of KYC analysts that supported KYC quality reviews for Client Onboarding analysts
Getzville, New York, United States
https://media-exp1.licdn.com/dms/image/C560BAQEUQ2ki2bwfQQ/company-logo_100_100/0/1625150931567?e=1655942400&v=beta&t=UvsHddN8WX0XJBcKeDdv7jIpsFJPqr-3wM60zdCevPg
Vice President, BAU KYC Senior Manager
Citi
https://www.linkedin.com/company/citi
North America KYC operations support manager for Capital Markets
Getzville, New York
https://media-exp1.licdn.com/dms/image/C560BAQEUQ2ki2bwfQQ/company-logo_100_100/0/1625150931567?e=1655942400&v=beta&t=UvsHddN8WX0XJBcKeDdv7jIpsFJPqr-3wM60zdCevPg
Vice President, Senior KYC Manager
M&T Bank
https://www.linkedin.com/company/m&t-bank
Managed Escalated complaints, Reputational Risk, and Call Monitoring Divisions
Buffalo, New York
https://media-exp1.licdn.com/dms/image/C4D0BAQFdBokFRoHX4g/company-logo_100_100/0/1519893420524?e=1655942400&v=beta&t=gdiH6KEC73RoOFVDT93YlVJ7OPlcYALuTp40wUwrRpY
Vice President, Business and Planning Manager II
Bank of America
https://www.linkedin.com/company/bank-of-america
Key Responsibilities

■Provided leadership to Social Media team by organizing, developing, controlling, and coordinating the day-to-day activities of the unit.
■Participated in the development of short and long-term goals that were strategically aligned with the organization's focus and vision
■Measured and reported individual associate and unit productivity and service level performance, quality, average handle times, compliance, and client contract obligations
■Fostered the development and learning of staff. Communicated clear defined and concise expectations, gave appropriate feedback, coaching and developmental opportunities
■Collaborated with partners in other business areas
■Participated in the administration and monitoring of designated parts of an operational budget, which included payroll tracking and managing staffing levels
■Communicated approved policies, procedures and service standards
■Recommended changes to policies and procedures as necessary and participated in the development and implementation of such changes
■Managed workflow to maximize efficiency
■Effectively communicated with Senior Executives so that they were informed of all necessary information regarding unit productivity, service level achievement, associates, homeowners, and client communications
■Provided training/support to staff and assisted in development planning
■Demonstrated the ability to manage service levels for multiple functions and clients
■Communicated client service standards and internal procedures to ensure all work items were completed accurately and all client requests were responded to timely and appropriately
■Resolved operational issues by completing root cause analysis, creating trending reports and initiating process improvements
Buffalo/Niagara, New York Area
Vice President, DSCR Social Media Unit Manager II
Bank of America
https://www.linkedin.com/company/bank-of-america
https://media-exp1.licdn.com/dms/image/C4E0BAQF5xDekWLYkeQ/company-logo_100_100/0/1625145546912?e=1655942400&v=beta&t=d3IYmX3xG28lVNZgqDLp3mwG3SUdKQQw7iZYTF1cR_Q
AVP, Mortgage Servicing Unit Manager I
Bank of America
https://www.linkedin.com/company/bank-of-america
Manages a team of 10-14 loan servicing associates. 
Manages the daily operations for advocacy (i.e. NACA, ACORN) and outreach event portfolios for all investors (Fannie Mae, Freddie Mac,  Held for Investments assets, Private Investors, and Government)
Responsible for day-to-day supervision and coaching of the team. 
Ensures complete and efficient transactions that are in compliance 
Monitor associates performance, attendance, and development
Maintains relationship with account executives and department managers to ensure performance levels are met
https://media-exp1.licdn.com/dms/image/C4E0BAQF5xDekWLYkeQ/company-logo_100_100/0/1625145546912?e=1655942400&v=beta&t=d3IYmX3xG28lVNZgqDLp3mwG3SUdKQQw7iZYTF1cR_Q
Loss Mitigation Team Manager
Ball Buick Pontiac GMC Cadillac
Managed daily operation of the Business Development Center
Developed a complete understanding of and demonstrated adherence to BDC and general dealership policies and procedures
Developed proficiency with the managerial features of all BDC software to include daily work-plans and reports as directed by General Manager and General Sales Manager
Established remuneration programs which correspond to the goals of the department and the Dealership
Prepared and analyzed all department production numbers 
Analyzed department and dealership trends to identify areas of opportunity or concern
Provided management with daily feedback and frequent reports related to the status and productivity of the BDC
Recruited, hired and trained all department personnel
Prepared and presented reports at weekly and monthly management meetings
Monitored inbound and outbound calls for quality assurance
Ensured that all BDC staff understand and follow BDC policies and procedures
Managed website portals, website marketing and third party lead providers 
Initiated and supported changes within the BDC and the Dealership to ensure short and long term goals were met
Manager, Business Development Center
Key Bank
https://www.linkedin.com/company/keybank
Banking Officer/ Call Center Team Leader Inbound Telesales 	2007- 2007
Call Center Team Leader Outbound Telesales 	2005-2007
Led and motivated a team call center associates (8-12) in the achievement of established sales and service goals. Exceed sales production
Provided coaching sessions through side-by-side calls and call monitoring to enhance performance, increase revenue and deliver an exceptional experience for our internal and external clients using sales strategies and techniques
Outsource liaison; assisted and coordinated the implementation of the program as well as continuous coaching and development to obtain business objectives 
Created an environment in which generates energy for exceeding goals through contests, meetings, communications, reward and recognition
Facilitated team communication meetings and sales meetings to provide frequent and consistent communication to associates on departmental, site, organizational, and enterprise-wide updates and announcements
Participated in development and execution of call center strategy and tactical initiatives designed to achieve designated performance results
Worked closely with other Team Leaders and Section Managers to provide consistent expectations and continuous improvement, and champion team improvement projects
Collaborated with other departments within the Call Center to facilitate timely resolution of escalated issues and challenges
Coordinated departmental events
Coached and created peer coaching schedule
Buffalo, New York
https://media-exp1.licdn.com/dms/image/C560BAQGpx49cPrTZxQ/company-logo_100_100/0/1625156710610?e=1655942400&v=beta&t=u5ANIwGnqoX1kTZHhwM7jitgzparyhDen4hLJWCkdMg
Banking Officer, Call Center Team Manager
Key Bank
https://www.linkedin.com/company/keybank
Banking Officer/ Call Center Team Leader Inbound Telesales 	2007- 2007
Call Center Team Leader Outbound Telesales 	2005-2007
Led and motivated a team call center associates (8-12) in the achievement of established sales and service goals. Exceed sales production
Provided coaching sessions through side-by-side calls and call monitoring to enhance performance, increase revenue and deliver an exceptional experience for our internal and external clients using sales strategies and techniques
Outsource liaison; assisted and coordinated the implementation of the program as well as continuous coaching and development to obtain business objectives 
Created an environment in which generates energy for exceeding goals through contests, meetings, communications, reward and recognition
Facilitated team communication meetings and sales meetings to provide frequent and consistent communication to associates on departmental, site, organizational, and enterprise-wide updates and announcements
Participated in development and execution of call center strategy and tactical initiatives designed to achieve designated performance results
Worked closely with other Team Leaders and Section Managers to provide consistent expectations and continuous improvement, and champion team improvement projects
Collaborated with other departments within the Call Center to facilitate timely resolution of escalated issues and challenges
Coordinated departmental events
Coached and created peer coaching schedule

Outbound Telesales Call Center Professional /Team Captain 	2003-2005
Outbound calling customers and prospects about financial products
Selected for various company initiatives/projects to champion to the call center line of business
Assisted Supervisor with managing five to ten individuals to meet sales expectations and compliance measures
Exceeded sales productions in 2004 by 45%, booking over 2.5 million in revenue dollars; Key Difference Award given by KeyBank Call Center
Buffalo, New York
https://media-exp1.licdn.com/dms/image/C560BAQGpx49cPrTZxQ/company-logo_100_100/0/1625156710610?e=1655942400&v=beta&t=u5ANIwGnqoX1kTZHhwM7jitgzparyhDen4hLJWCkdMg
Banking Officer, Call Center Team Captain
University at Buffalo
https://www.linkedin.com/company/universityatbuffalo
Prepared manuscript: Published 	Summer 2005
 Differences Among Those Who Complete and Fail to Complete Detoxification Treatment. By Dr. Richard Blondell, Aimiamia Amadasu, et al.

Canisius College
https://media-exp1.licdn.com/dms/image/C4E0BAQF0Pio1jLn8pg/company-logo_100_100/0/1519856226385?e=1655942400&v=beta&t=qzK9czxlo8l7TSKEuUi5G0uqxXSA-WbUIAoI4kBTq_w
Research Scholar Summer
Canisius College
https://www.linkedin.com/company/canisius-college
https://media-exp1.licdn.com/dms/image/C4E0BAQEdBHBOomeGXw/company-logo_100_100/0/1614897031244?e=1655942400&v=beta&t=vRLL92QF1c_4S1Q0zGY2dSzliRHahXMWgkNiKvcE4kY
Hughes Medical Institute Recipient Researcher
Canisius College
https://www.linkedin.com/company/canisius-college
https://media-exp1.licdn.com/dms/image/C4E0BAQEdBHBOomeGXw/company-logo_100_100/0/1614897031244?e=1655942400&v=beta&t=vRLL92QF1c_4S1Q0zGY2dSzliRHahXMWgkNiKvcE4kY
Higher Education Opportunity Program Peer Counselor
Bachelor of Science
Dual Major
Biology and Psychology
https://media-exp1.licdn.com/dms/image/C4E0BAQEdBHBOomeGXw/company-logo_100_100/0/1614897031244?e=1655942400&v=beta&t=vRLL92QF1c_4S1Q0zGY2dSzliRHahXMWgkNiKvcE4kY
Canisius College
https://www.linkedin.com/school/canisius-college/
Master of Business Administration
Health Care Management
https://media-exp1.licdn.com/dms/image/C4D0BAQEUro4yf64pzw/company-logo_100_100/0/1519855960536?e=1655942400&v=beta&t=Mdm_bvumUH7VXKG75P9McbfgTgKVy3O34o9lc4Wxni0
American InterContinental University
https://www.linkedin.com/school/american-intercontinental-university/
Differences Among Those who Complete and Fail to Complete Inpatient Detoxification
Journal of Addictive Diseases
http://www.researchgate.net/publication/7181353_Differences_among_those_who_complete_and_fail_to_complete_inpatient_detoxification
https://uk.linkedin.com/in/claire-devlin-3a712a34
Belfast Metropolitan Area
Claire Devlin
Global Markets KYC Change Management Lead - SVP
https://www.linkedin.com/in/lindsay-cudney-384451160
Buffalo-Niagara Falls Area
Lindsay Cudney
Senior Vice President at Citi
https://www.linkedin.com/in/timisola-oshikanlu-mba-969718b0
Buffalo, NY
Timisola Oshikanlu, MBA
Vice President - ICG Business Risk at Citi
https://www.linkedin.com/in/kira-cordoba-brown-31246615
New York, NY
Kira Cordoba-Brown
Managing Director, Head of ICG Talent & Diversity/Inclusion at Citi
https://www.linkedin.com/in/kurt-johnson-11613410
Getzville, NY
Kurt Johnson
Director at Citigroup
https://www.linkedin.com/in/eishawncamp
Buffalo-Niagara Falls Area
Eishawn Camp
Vice President Securities Services Risks & Controls at Citi
https://www.linkedin.com/in/patrick-sheehan-b64b601b
Buffalo-Niagara Falls Area
Patrick Sheehan
Senior Vice President at Citi
https://www.linkedin.com/in/jennifer-colon-9b137a15
Grand Island, NY
Jennifer Colon
Credit Risk Portfolio Manager
https://www.linkedin.com/in/george-popovski-0b545215
Buffalo-Niagara Falls Area
George Popovski
Director - ISG Operations & Technology
https://www.linkedin.com/in/dori-p-1876941a7
Buffalo, NY
Dori P.
Senior Vice President Risk and Controls at Citi
https://uk.linkedin.com/in/adam-tennis-834a99a0
Belfast Metropolitan Area
Adam Tennis
Vice President at Citi
https://uk.linkedin.com/in/pamela-st-john-2404a5100
Belfast Metropolitan Area
Pamela St John
KYC Group Operations Manager - Director  at Citi
https://www.linkedin.com/in/hannah-halpern-89605280
Dallas-Fort Worth Metroplex
Hannah Halpern
Vice President, Recruiting Lead at Citi
https://www.linkedin.com/in/john-shimrak-5134aa173
Buffalo-Niagara Falls Area
John Shimrak
AVP Citibank | Licensed Securities Operations Expert and Project Leader
https://uk.linkedin.com/in/andrew-hagan-005a7493
Newtownabbey
Andrew Hagan
Senior Vice President  - In-Business Control for ISG Operations
https://www.linkedin.com/in/peter-cavazos-aab91517
San Antonio, Texas Metropolitan Area
Peter Cavazos
Senior Vice President - Program Group Manager at Citi
https://www.linkedin.com/in/jamihenson
Dallas-Fort Worth Metroplex
Jami Henson, CAMS
Vice President, Compliance Assurance Officer at Citi
https://www.linkedin.com/in/shane-greenleaf-483310a
Dallas County, IA
Shane Greenleaf
Senior Vice President Commercial Banking & SBA Director at Bankers'​ Bank
https://www.linkedin.com/in/erikkodjanian
Washington, DC
Erik Kodjanian
Senior Vice President, Regional Manager  
Greater Washington | erik.kodjanian@truist.com
Lindsay R. Masters
      
          



            
              
        
              
  

    
        Aimiamia and I met through Sigma Iota Sigma Multicultural Sorority, Inc. in 2007 and since that time I have repeatedly witnessed her high level of work ethic and self-driven determination to succeed at whatever task is at hand. She often voluntarily takes a leadership role in group-work situations and performs at the highest level of professionalism. Aimiamia simultaneously celebrates people's strengths while encouraging them to face their own challenges head on. She would be an asset to any place of business lucky enough to welcome her into their team.
Liked by Aimiamia A.
https://www.linkedin.com/signup/cold-join
Enjoyed our IWD activation in the office at Citi today!
Liked by Aimiamia A.
https://www.linkedin.com/signup/cold-join
Hiring: https://lnkd.in/eUZpfnje #hiring
Liked by Aimiamia A.
https://www.linkedin.com/signup/cold-join
Hello All, We are hiring Technical BAs and PMs, Java Full Stack Developers and Data Specialists in Jersey City, Tampa, Buffalo, New York, and…
First Thursday Networking Happy Hour
https://media-exp1.licdn.com/dms/image/C4E07AQFXjOW7k1pJaw/group-logo_image-shrink_92x92/0/1631003230091?e=1647691200&v=beta&t=l02xIaq61Om90o5krMSlbjuT8b45b3CsoSSXRDRnRLc
https://www.linkedin.com/groups/3828538
Mortgage Default Servicing Professionals
https://media-exp1.licdn.com/dms/image/C5607AQFNsMj6hax-CQ/group-logo_image-shrink_200x200/0/1631428366850?e=1647691200&v=beta&t=dryzh7Veuo96kSwUEl13zDNQPwxvhgByt5qGNCNzE4w
https://www.linkedin.com/groups/2217249
eCornell Official Group
https://media-exp1.licdn.com/dms/image/C4D07AQF12f0eHp6WNw/group-logo_image-shrink_92x92/0/1631009865468?e=1647691200&v=beta&t=hYeMVO-3qD3SIMJP-2-OxoC7b3RHV6-1xcaP9bRfKlw
https://www.linkedin.com/groups/2368
AML/KYC Vacancies shared
https://media-exp1.licdn.com/dms/image/C5107AQHOWZHrLzlEVQ/group-logo_image-shrink_200x200/0/1631430752628?e=1647691200&v=beta&t=UDbZ4P-VvEWjoLlNWuI3nJCjlKE5uASwWVBXU3wqaZQ
https://www.linkedin.com/groups/3719928
USA Patriot Act: Section 314(a) - FinCEN - Financial Crimes Enforcement Network
https://media-exp1.licdn.com/dms/image/C5107AQFdGQucBGhzkg/group-logo_image-shrink_200x200/0/1631418960949?e=1647691200&v=beta&t=pRm_PhFeRhlpwpoStuVdP-S_K1nqh4wibnuAbx12ITI
https://www.linkedin.com/groups/2357986
Mortgage Professionals
https://media-exp1.licdn.com/dms/image/C5607AQHaNBEAC42fDQ/group-logo_image-shrink_200x200/0/1631401533566?e=1647691200&v=beta&t=Fi41w7O7_Ofl16ADRCuxOJ3k_9g37hV29ykwsQkBSHA
https://www.linkedin.com/groups/49028
Canisius College Alumni
https://media-exp1.licdn.com/dms/image/C5107AQFnbGrk5znPFg/group-logo_image-shrink_200x200/0/1631428660997?e=1647691200&v=beta&t=W3V85-Qcry5wKLyHNDSqRqF_2d8wvkK_lbEtgmyBM9E
https://www.linkedin.com/groups/76807
Bank of America Alumni
https://media-exp1.licdn.com/dms/image/C5107AQFj4zt6hxTs2Q/group-logo_image-shrink_200x200/0/1631435083654?e=1647691200&v=beta&t=HzAQ_LEuTTvtX2Z-LXgrhw7N80dCwxT5k6OIt6RTDxU
https://www.linkedin.com/groups/56716
BankSlate: Banking Discussion Group
https://static-exp1.licdn.com/sc/h/4h1ldzvvebtszyx75ve7dst1v
https://www.linkedin.com/groups/3853492
Buffalo African American Professional Network
https://media-exp1.licdn.com/dms/image/C5607AQGOrfmDyfPEVw/group-logo_image-shrink_200x200/0/1631409029137?e=1647691200&v=beta&t=j-WMNPOptjqRNDN473piQSYIvPi7JoYfe08me_l44-I
https://www.linkedin.com/groups/3871476
Compliance Professionals Group / CEE & CIS
https://media-exp1.licdn.com/dms/image/C5607AQHoS6MIM8u80w/group-logo_image-shrink_200x200/0/1631428469708?e=1647691200&v=beta&t=ojQqe8EdrVmSO3T_CAKMHhyomG6IcUW3FHmYcyepgW4
https://www.linkedin.com/groups/2213492
Real Estate Connection - Networking
https://media-exp1.licdn.com/dms/image/C4E07AQERHzpFSNltgw/group-logo_image-shrink_92x92/0/1631001132286?e=1647691200&v=beta&t=R8_U6LtZoccaxr6_4sUacqU4ndwWzoA30z9iPTGH6VE
https://www.linkedin.com/groups/3892909
Buffalo Niagara 360
https://media-exp1.licdn.com/dms/image/C4D07AQHbztzkDjkCcQ/group-logo_image-shrink_92x92/0/1643911064260?e=1647691200&v=beta&t=mFrVNMdmOMMgrRvquHHLcZy7z2OP4P3nlbw3iuTA-OI
https://www.linkedin.com/groups/1818115
Bank of America (BoA) current and former employees
https://media-exp1.licdn.com/dms/image/C5607AQGgeLzjTkaycQ/group-logo_image-shrink_200x200/0/1631429087005?e=1647691200&v=beta&t=rOFGZc5iRgaPpZBR6LlZ1ymu0jsiy4qIhQEnME11BAc
https://www.linkedin.com/groups/68959