aaron allen
Business Analyst at Optum (formerly Alere Wellbeing)
business analyst - optum housecalls
experienced quality auditor & data analyst customer service oriented . skilled data manipulation & analysis , identifying process gap area opportunity .
Optum (formerly Alere Wellbeing)
https://www.linkedin.com/company/alere-wellbeing
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Business Analyst
University of Maryland Medical System Health Plans
https://www.linkedin.com/company/ummshp
Elkridge, MD
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Quality Auditor / Data Analyst
UnitedHealth Group
https://www.linkedin.com/company/unitedhealth-group
•	Manage global communications for 4 U.S. offices (TN, MD, TX, FL) and 1 International office (India) supporting multiple departments
•	Develop communications plans aligned with established business needs and communications strategies (e.g., key messages, target audiences, timeframes)
•	Develop communications content, tailored to specific medium and audience requirements  (e.g., emails, staff reminders, talking points, training preparation materials, and appropriate job aids)
•	Develop new hire onboarding process and documentation, including: Interview Questionnaire, New Hire Welcome Packet and New Hire Tracking & Recruitment Spreadsheets
•	Conduct interviews for new hire and internal transfer candidates
•	Investigate executive complaints and respond with appropriate information
•	Analyze daily business processes to identify areas of improvement, submitting proposals for changes to operational systems
•	Develop talking points and call scripts for new program initiatives or process changes based on requirements from plan leadership & legal team
Elkridge, MD
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Communications Specialist
UnitedHealth Group
https://www.linkedin.com/company/unitedhealth-group
•	Audit call recordings to ensure HIPAA guidelines are followed by call center agents
•	Analyze audit score data to identify trends and create coaching outline for individual agents
•	Develop communication documents and emails outlining new or updated information
•	Develop new, or update current, policies and procedures and draft corresponding documentation
•	Mentor new hire scheduling agents to ensure they have all necessary skills
•	Investigate questions received from Clinical Team Leads and forward results to necessary leadership  team members where appropriate
•	Monitor call queues during leadership meetings to ensure agents remain productive
Elkridge, MD
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Senior Quality Assurance Auditor
UnitedHealth Group
https://www.linkedin.com/company/unitedhealth-group
•	Inbound/Outbound calls for health plan members, following all established HIPAA guidelines
•	Respond  to  questions  from  floor  representatives  as  needed,  including  acting  as  floor manager during  management meetings
•	Review and process all requests where interpreters are needed for member visits
o	Analyze  data  on  a  daily  basis  using  Microsoft  Excel  and  generate  reports  for management as  needed
o	Develop process documents as needed for floor reps and field practitioners, and work with third  party vendors to ensure interpreter needs are met and resolve issues
•	Create training documents outlining process for various office processes & policies, maintaining document base and updating documents when office processes or policies change
Elkridge, MD
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Senior Clinical Admin Coordinator
Tronix Country
•	Inbound/Outbound call for customers, responding to customer concerns regarding purchases
o	Met and exceeded monthly sales commission requirements
•	Manage and respond to technical support requests, working directly with customers to troubleshoot and resolve issues
•	Procurement duties totaling over $4,000,000 annually, managing and replenishing inventory as needed and developing tools to track inventory and identify sales trends using Microsoft Excel
o	Negotiate cost of goods from vendors using sales data
•	Process warranty claims and work with customers to resolve technical issues
•	Develop and maintain off-site inventory warehouse, including coordinating all deliveries to both warehouse and direct to customers’ homes
•	Monitor daily office processes to identify areas of efficiency
o Implemented new shipping strategy using newly available shipping methods through USPS, resulting in small package shipping cost reduction by 30%
Springfield, VA
Fulfillment Specialist
Dan's Fireplace & Stove
Sales & installation of HVAC products.
Cass City, MI
HVAC Sales & Installation Support
Sociology
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Spring Arbor University
https://www.linkedin.com/school/spring-arbor-university/
Complete SQL Bootcamp
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https://www.linkedin.com/in/laticia-curtis-towah-rhia-1947aa28
Essex, MD
Laticia Curtis-Towah RHIA
Manager Risk Adjustment at Johns Hopkins HealthCare
https://www.linkedin.com/in/insaf-guessous-3151b6196
San Diego County, CA
Insaf Guessous
Admin Operation Supervisor at UnitedHealth Group
https://www.linkedin.com/in/iyonna-woods-93845a24
Baltimore, MD
Iyonna Woods
VP of Product Development and Manufacturing/Founder of Fancy Free Hair & Skin
https://www.linkedin.com/in/meadows-jackqueline-01780838
Glen Burnie, MD
Meadows Jackqueline
Patient Fin. Spec. III at Johns Hopkins HealthCare
https://www.linkedin.com/in/kimberlycjames
Clearwater, FL
Kimberly James, MBA
AVP, Investment Consultant II at Bank of America Merrill Lynch
https://www.linkedin.com/in/anthony-cichetti-jr-19684542
York County, PA
Anthony Cichetti Jr
Customer Service Manager at Johns Hopkins HealthCare
https://www.linkedin.com/in/larry-ryan-b9945021
Conway, AR
Larry Ryan
FootPrints System Administrator at Laureate International Universities
https://www.linkedin.com/in/meghana-tulpule-9ab07771
Ellicott City, MD
Meghana Tulpule
Project Management Specialist
https://www.linkedin.com/in/pat-brodzinski-144b5811b
Sykesville, MD
Pat Brodzinski
Provider Relations Coordinator at UnitedHealth Group
https://www.linkedin.com/in/walter-scott-82abb067
Parkville, MD
Walter Scott
Mergers & Acquisitions Analyst
https://www.linkedin.com/in/jennifer-sweeney-92211b12a
Washington DC-Baltimore Area
Jennifer Sweeney
UM Manager at Versant Health
https://www.linkedin.com/in/mackenzie-gaspar-shrm-cp-11195b42
Tacoma, WA
MacKenzie Gaspar, SHRM-CP
People and Culture Manager at IKEA Group
https://www.linkedin.com/in/kate-holmquist-262a3869
Minneapolis, MN
Kate Holmquist
Director, STARs at UnitedHealth Group
https://www.linkedin.com/in/saadia-g-89719692
Columbia, MD
Saadia G.
Inspirational Leader | Dynamic Mentor | Project Management- Optum
https://www.linkedin.com/in/brian-cousin-itil-cms-sslp-ssbbp-a14b6270
Baltimore, MD
Brian Cousin  ITIL, CMS, SSLP, SSBBP
Business Analyst Consultant at Optum
https://www.linkedin.com/in/romarise-williams-342637b3
Baltimore City County, MD
Romarise Williams
Supervisor of New Business at Baltimore Gas & Electric
https://www.linkedin.com/in/john-reckard-2087901a8
Hanover, MD
John Reckard
Dynamic professional proficient in providing leadership support to a team that drives results, eliminates barriers, redefines expectations, and provides an everlasting customer experience.
https://www.linkedin.com/in/donnaknox
Denver, CO
Donna Knox
Technical Product Owner at Veda
https://www.linkedin.com/in/peter-stojak-48943b94
Reisterstown, MD
Peter Stojak
Experienced Business Analyst seeking an opportunity to improve processes in healthcare
https://ca.linkedin.com/in/allendesign
Truro, NS
Aaron Allen
Owner, Aaron Allen Web & Media Design
https://www.linkedin.com/in/aaron-allen-2b5a7958
Coos Bay, OR
Aaron Allen
Process Improvement Manager, Plant manager at GMA Garnet Group
https://www.linkedin.com/in/aaron-allen-32a19786
Oxford, CT
Aaron Allen
Paradigm Services LLC
https://www.linkedin.com/in/aaron-allen-bb285124
Dallas, TX
Aaron Allen
Senior Project Engineer at Alliance Geotechnical Group
https://www.linkedin.com/in/aaronallen1
Grand Prairie, TX
Aaron Allen
Business Development Analyst at GM Financial