Alicia Katopodis
Product Manager at Nike
Product Manager
Product Manager skilled in product management, customer service, sales, and user experience. Passionate about current industry trends and continued education. Recent courses from Pragmatic Institute, General Assembly and UX Night School.
Nike
https://www.linkedin.com/company/nike
• Guide the success of enterprise service products and lead cross-functional teams to create and design using agile methodologies 
• Strengthen and manage customer relationships to understand their business in order to deliver value through purpose-built solutions
Portland, Oregon Metropolitan Area
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Product Manager
T2 Systems
https://www.linkedin.com/company/t2-systems
• Drive strategy for user experience and interface by organizing assessment of existing mobile application, conducting customer interviews, aggregating data and presenting findings
• Collaborate with technology teams to execute on the portfolio roadmap
• Represent T2 as brand ambassador at annual user conference
Portland, Oregon Area
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Product Manager
T2 Systems
https://www.linkedin.com/company/t2-systems
• Provided technical assistance throughout the sales process to help new and existing customers better understand the solutions and services we offer
• Ensured delivery of the most effective parking technology solutions to move our customers' parking operation forward and help them be successful
Portland, Oregon Area
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Sales Engineer
T2 Systems
https://www.linkedin.com/company/t2-systems
• Provided the sales team with product related technical sales assistance and offered consulting services to prospective customers pursuant to the integration of T2 Systems’ software into the prospective customers parking operation
Portland, Oregon Area
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Product Consultant
HireMojo Inc.
https://www.linkedin.com/company/hiremojo
• Identified development potential in accounts through evaluation of additional needs and analysis of upcoming opportunities
• Ensured positive user experience for the all-in-one hiring automation platform 
• Implemented and optimized a client retention plan with the Director of Customer Success that helped increase client retention by 25%
San Francisco Bay Area
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Account Manager
HireMojo Inc.
https://www.linkedin.com/company/hiremojo
• Provided daily leadership to customer service staff to meet and exceed customer expectations
• Ensured timely processing of customer orders and helped resolves customer disputes
• Identified system and workflow improvements to enhance the team's efficiency
Larkspur, CA
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Support Team Lead
HireMojo Inc.
https://www.linkedin.com/company/hiremojo
• Responsible for crucial support functions: posting and configuring jobs, monitoring customer support tickets, logging conversations via Salesforce and identifying ways to retain clients.
Larkspur, CA
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Technical Support Specialist
YWCA of Greater Portland
https://www.linkedin.com/company/ywca-of-greater-portland
• Provided direct services to women joining our facility from federal prison
• Assisted in case management with all clients
• Maintained and managed our success assessment and client tracking
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Assistant Case Manager
Bachelor of Arts (B.A.)
Social Sciences
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Portland State University
https://www.linkedin.com/school/portland-state-university/
NPA's 40 Under 40 recognizes young professionals, technology specialists, and leaders growing in management roles within the parking industry. The 2021 class of 40 Under 40 represents parking professionals from across the private and public sectors that are developing as leaders and representing the future of the industry.
National Parking Association
NPA's 2021 40 Under 40
Portland Bureau of Transportation
https://www.linkedin.com/company/pbotinfo
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Active Transportation Ambassador
Social Services
Portland Women's Crisis Line
https://www.linkedin.com/company/portland-women%27s-crisis-line
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Board Member
IAAP - International Association of Accessibility Professionals
www.accessibilityassociation.org
21MACAK043
Certified Professional in Accessibility Core Competencies (CPACC)
https://www.accessibilityassociation.org/cpacccertification
Pragmatic Institute
www.credly.com
PMC Level IV
https://www.credly.com/badges/8d243c64-f4d3-4a12-814d-a076542d506c?source=linked_in_profile
Pragmatic Institute
www.credly.com
PMC Level V
https://www.credly.com/badges/7a0d82e4-273d-4fb7-ade0-14a740e2c6e5?source=linked_in_profile
Pragmatic Institute
www.credly.com
Pragmatic Certified Product Manager
https://www.credly.com/badges/b8c1790c-fea2-49fa-bdca-ad37e547b9f7?source=linked_in_profile
Pragmatic Institute
Build
Pragmatic Institute (Pragmatic Marketing + TDI)
www.youracclaim.com
Focus
https://www.youracclaim.com/badges/a3afad3c-550a-4ed2-a393-4fecc3a9560f/linked_in_profile
Pragmatic Institute (Pragmatic Marketing + TDI)
www.youracclaim.com
Foundations
https://www.youracclaim.com/badges/69a6df4a-a3d0-48b9-8c08-3027b0e9a77c/linked_in_profile
UX Night School
www.credential.net
11556688
Introduction to User Experience Research and Design
https://www.credential.net/uqm40fze
General Assembly San Francisco
Product Management
General Assembly San Francisco
Web Design
https://www.linkedin.com/in/jordan-mclaughlin-b07915159
Greater Tampa Bay Area
Jordan McLaughlin
Opportunity Development Representative  at Equinix
https://www.linkedin.com/in/mark-keller-a8b44475
Indianapolis, IN
Mark Keller
IT Engineer at NuPark
https://www.linkedin.com/in/dan-corum-280428195
Greater Indianapolis
Dan Corum
QA Manager at T2 Systems, Inc.
https://www.linkedin.com/in/tom-knight-628a25113
Fort Smith, AR
Tom Knight
Vice President - Product Development & Strategy
https://www.linkedin.com/in/mark-spencer-1a9385b4
Fortville, IN
Mark Spencer
Senior Application Developer at fiVISION
https://www.linkedin.com/in/philipyu
Greater Indianapolis
Philip Yu
Director Of Products at Accutech Systems Corporation
https://ca.linkedin.com/in/mjhamilton
New Westminster, BC
Michael Hamilton
Sr. Director, Product Management at T2 Systems
https://www.linkedin.com/in/jrichey
Lafayette, Indiana Metropolitan Area
Josh Richey
President - CEO Spectrum Seed
https://www.linkedin.com/in/patrick-stewart-64a87723
Charleston, SC
Patrick Stewart
Early Stage Technology Operator
https://www.linkedin.com/in/jpascascio
Indianapolis, IN
James P.
Business Analytics Product Owner
https://www.linkedin.com/in/scottdirlam
Indianapolis, IN
Scott Dirlam
Director, Global HR Technology, Analytics and Insights at Procter & Gamble
https://www.linkedin.com/in/nicolenonte
Greater Indianapolis
Nicole Witt
Real Estate Broker at RE/MAX EDGE (Indiana)
https://www.linkedin.com/in/steveanzalone
Greater Indianapolis
Steve Anzalone
President, Anzalone Advisors, LLC
https://www.linkedin.com/in/devskolnick
New York, NY
Devin Skolnick
Senior Product Manager at LinkedIn
https://www.linkedin.com/in/ahundt
San Francisco Bay Area
Adam Hundt
Director of Strategic Business Development at Bolt
https://www.linkedin.com/in/flora-wang
Cambridge, MA
Flora (Yuan) Wang
Senior Product Manager at HubSpot
https://www.linkedin.com/in/abuxbaum
Marietta, GA
Adam Buxbaum
Product Manager at NICE - Satmetrix
https://www.linkedin.com/in/ridhima-khurana-57b94687
San Francisco Bay Area
Ridhima Khurana
Director of Product @SoFi, Angel Investor, Ex Google and Facebook PM
Michael Hamilton
      
          



            
              
        
              
  

    
        Alicia approaches Product Management with humility and empathy for customers. This gives her a clarity of vision and purpose that is vital for success in the role, which she executes with integrity and honesty. She knows how to bring great solutions to market. William Putnam
      
          



            
              
        
              
  

    
        Alicia is one of the most reliable, charming, and effective team members that I have had the pleasure to work with in my career. 

Alicia join joined HireMojo as as a support team member as we were becoming a separate company from the Accolo RPO business and she grew into roles encompassing much more that mere end user support. She identified important areas to improve both product and process to benefit customers and fellow HireMojo team members. When there was no clear owner to hand off to, she started up and led initiatives to see these improvements through. 

Amid all, Alicia played a key role interfacing with clients - ones getting started with HireMojo and ones looking to engage with HireMojo more fully as the relationship developed. Sometimes such interactions can be tricky and I am always amazed at how Alicia remains calm, unflappable, and ultra professional in the face of awkward and sometimes unpleasant conversations with customers and clients.
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So I am tempting fate by posting an accessibility/usability review of the US Government #COVID test ordering site.I need to reiterate - this is my…
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View my verified achievement from Scrum.org.
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It truly feels like an of an era for me.Today is my last day at T2 Systems, after nearly 17 years, ten positions and what feels like a lifetime of…
Portland State University Alumni Association [Official]
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Product Management
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Pacific Intermountain Parking & Transportation Association (PIPTA)
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User Experience
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Forté Foundation
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CHIFOO
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