andrew pivovarov
Partner Support Engineer at Criterion HCM
partner support engineer criterion hcm - helping enterprise & midmarket organization modernize automate hr , payroll , talent engagement service .
currently , andrey pivovarov partner support engineer criterion , global provider simply powerful human capital management software . enterprise & midmarket business user hr professional , criterion hcm cloud platform delivers superior useability first , combined powerful enterprise functionality automate hundred critical hr , payroll , talent engagement , workforce management service .
Criterion HCM
https://ru.linkedin.com/company/criterionhcm
Acting as a single-window contact for the Partners (resellers) to support Criterion HCM SaaS product: 
✔ bug requests; 
✔ feature requests; 
✔ integration with other product requests; 
✔ paid requests; 
✔ estimation requests; 
✔ configuration questions; 
✔ all other questions that may arise. 

Supporting internal Sales Team in answering technical questions and addressing requests to the Development Team.
https://media-exp1.licdn.com/dms/image/C560BAQFEkDo2clIJjw/company-logo_100_100/0/1591211724256?e=1655942400&v=beta&t=So3Flm2j0dnoXSZvllZNsL2c8sESUhOjfQ6kNal24CE
Partner Support Engineer
EMDEP TestBoards
https://ru.linkedin.com/company/emdep
► Deployed global projects and supporting as a global Level 3 IT engineer (investigating and resolving most complicated tickets).
► Administered and implemented WSUS service among 18 company offices and handled WSUS supporting role with troubleshooting and maintaining operations of those servers.
► Handled the role of Domain Group Policy responsible IT Engineer.
► Made from scratch analysis, creating and configuring new delegated accounts for all IT 1 level technicians in the plants (accounts without domain administrative privileges).
► Upgraded infrastructure in the plants with new Windows Server 2019 and migrating roles to the newly deployed servers.
► Orchestrated the process of migration to the new Sophos Central (cloud) antivirus and Encryption software in all plants, solved appeared troubles.
► Discovered and implemented a free way to replace current commercial remote control software by using RDP shadowing tool, integrated into Windows.
► Handled the role of 24/7 Global IT Support Engineer successfully solving the urgent issues when all production plant stopped.
► Completed internal IT audit for 100%, was the first in the history of the company who achieved such result, was introduced as the example to follow for IT staff from other offices.
► Wrote automation scripts for database deletion in each company office.
► Introduced solution for automatic network license borrowing of SolidWorks software.
► Solved global time synchronization issue between all servers (single and VMware) and workstations, avoiding troubles with stuck counterparts in different workshop zones.
► Migrated to the new version of accounting software studying the question from the scratch.
► Compiled work instructions and knowledge base procedures for IT 1st and 2nd level support staff.
► Devised test questions and prepared tests for IT 1st level staff evaluation regarding work instructions and necessary IT knowledge for qualified technical support of the local office.
Нижегородская область, Россия
https://media-exp1.licdn.com/dms/image/C510BAQHTGA7GXkN8pA/company-logo_100_100/0/1519865591895?e=1655942400&v=beta&t=ikgZaIU0yHKAOL8UGEKYAf5fUMclo32waS7PkvGE6cE
IT Support Engineer
Leading Russian retail companies
Solved customer’s technical troubles with laptops, smartphones, tablets, TV, car navigators, digital cameras, etc.
Nizhny Novgorod Region, Russian Federation
Salesman, Deputy of Store Manager, Store Manager
Master's degree
Applied Informatics
https://media-exp1.licdn.com/dms/image/C560BAQFZZ9Acivc1dg/company-logo_100_100/0/1519887970090?e=1655942400&v=beta&t=wRqvoqNZPx1msdZPv9YhDXoRwoJroFyeYJ8mqIbxev8
Нижегородский Государственный Университет им. Н.И. Лобачевского (ННГУ)
https://ru.linkedin.com/school/%D0%BD%D0%B8%D0%B6%D0%B5%D0%B3%D0%BE%D1%80%D0%BE%D0%B4%D1%81%D0%BA%D0%B8%D0%B9-%D0%B3%D0%BE%D1%81%D1%83%D0%B4%D0%B0%D1%80%D1%81%D1%82%D0%B2%D0%B5%D0%BD%D0%BD%D1%8B%D0%B9-%D1%83%D0%BD%D0%B8%D0%B2%D0%B5%D1%80%D1%81%D0%B8%D1%82%D0%B5%D1%82-%D0%B8%D0%BC.-%D0%BD.%D0%B8.-%D0%BB%D0%BE%D0%B1%D0%B0%D1%87%D0%B5%D0%B2%D1%81%D0%BA%D0%BE%D0%B3%D0%BE-%D0%BD%D0%BD%D0%B3%D1%83-/
Formation and practical training in IT Headquarter (Reus, Spain) for 2nd level technical support
12.07.17-21.07.17
https://uk.linkedin.com/in/caitlyn-sheldon-0581b91b5
Brackla
Caitlyn Sheldon
It Support Technician
https://ru.linkedin.com/in/dmitry-s-b5b712206
Nizhniy Novgorod
Dmitry S.
IT Specialist – EMDEP TestBoards
https://ro.linkedin.com/in/andreea-gafencu-1104b7139
Sibiu, Romania
Andreea Gafencu
Technical Support Engineer at Accesa
https://ro.linkedin.com/in/marcian-siegfried-samson-%C8%9Boghe-486a11bb
Sibiu
Marcian-Siegfried Samson-Țoghe
IT Helpdesk Team Leader at Marquardt Schaltsysteme SCS
https://ru.linkedin.com/in/konstantin-bolyandra-43659a51
Nizhniy Novgorod
Konstantin Bolyandra
Technical Manager – Netcracker Technology
https://br.linkedin.com/in/tamera-ladislau-ferreira-a09836209
Itajubá, MG
Tamera Ladislau Ferreira
Auxiliar de almoxarife
https://pk.linkedin.com/in/saqlain-haider-47976822a
Islamabad
saqlain haider
Information Technology Specialist at Smart Solutions Technologies-SST
https://ba.linkedin.com/in/adel-durakovic-450833225
Sarajevo
Adel Durakovic
IT Manager at JP Autoceste FBiH doo Mostar
https://br.linkedin.com/in/milene-costa-ba6789212
Itajubá, MG
Milene Costa
Lead Project Coordinator na emdep Brasil
https://pt.linkedin.com/in/fernando-matos-a66a4785
Ovar
Fernando Matos
Improvements Standardization Manager na EMDEP TestBoards
https://ch.linkedin.com/in/kan-d%C3%A9sir%C3%A9-kouame-550579167
Zurich, Switzerland
Kan Désiré KOUAME
IT Support Technician
https://ro.linkedin.com/in/roxana-b%C4%83lan-3b286a15a
Sibiu
Roxana Bălan
IT Analyst at Marquardt Schaltsysteme SCS
https://uk.linkedin.com/in/adrian-gradek91
Acton
Adrian Gradek
CompTIA A+ Certified | IT Technician | IT Support
https://es.linkedin.com/in/francesc-xavier-alabart
Reus
Xavier Alabart Martínez
Marketing Manager
https://uk.linkedin.com/in/oscar-biague-44b68b67
United Kingdom
Oscar Biague
Senior IT Support Technician
https://ch.linkedin.com/in/daniel-donnabauer-a015b136
Zurich, Switzerland
Daniel Donnabauer
ICT Supporter Professional
https://br.linkedin.com/in/manuela-monteiro-de-andrade-1a2bb1137
São Paulo, SP
Manuela Monteiro de Andrade
Recruiter | Talent Acquisition | Analista de Recursos Humanos Pleno Bilíngue | Recrutamento e Seleção
https://uk.linkedin.com/in/matthew-mills-993b0216a
London
Matthew Mills
IT Support Specialist
https://vn.linkedin.com/in/cuong-nguyen-ngoc-225364145
Ho Chi Minh City, Vietnam
Cuong Nguyen Ngoc
DevOps Engineer
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Criterion HCM is proud to be a Gold Sponsor at the 2021 #SageTransform conference in Las Vegas — and celebrating this flagship event as an exhibitor…
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#CriterionHCM #simplypowerfulhcm #employeeengagement #learning #HRSoftware
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We’re honored to be a Gold Sponsor of the AGC Construction HR & Training Professionals Conference on Oct. 13-15 in St. Louis! Our Criterion #HCM…
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Ukraine
Andrew Pivovarov
Independent Program Development Professional
https://ua.linkedin.com/in/andrew-pivovarov-9992b02a
Ukraine
Andrew Pivovarov
https://ru.linkedin.com/in/andrew-pivovarov-b40b9466
Russia
Andrew Pivovarov
Student at Московский Государственный Технический Университет «МАМИ» (Институт Автомобильных Технологий и Управления)
Dream Catch Me/ Careerum Members & Alumni
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https://www.linkedin.com/groups/8950199