aaron anleu
Guest Services Supervisor at Walt Disney World
motivated business & hospitality industry professional
motivated self-driven hospitality professional focused upon recognized local leadership influencing , motivating , leading peer provide exceptional guest service .
Walt Disney World
https://www.linkedin.com/company/walt-disney-world
· Responsible for representing the leadership team for Front Office, Housekeeping, Food & Beverage, Theme Parks, and Transportation for the entire Walt Disney Resort in escalation resolution and Guest Service recovery. 
· Assist in determining training needs, coaching new Cast Members in call handling and communication skills, and providing hourly Cast and peers assistance for escalated situations.
· Assisting in the creation, updating, and implementation of new technology solutions and procedures to create new efficiencies for both Guest and Cast Member satisfaction and safety.
· Demonstrating enthusiasm, teamwork, and development for Cast Members by motivating, empowering, and adapting to changes and facilitating visible leadership skills and acting as a role model for peers and Cast Members.
· Assist in providing above and beyond recovery for Guest Satisfaction while representing the executive, theme park, and resort leadership teams in escalated situations.
· Effectively and efficiently monitor and achieve daily labor goals by utilizing budget and time management skills to ensure operational success and sustainment to long-term success while maintaining exceptional Guest Service.
· Facilitating and leading a team through written and verbal communication in digital, email, and call center environments.
Orlando, Florida
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Guest Services Supervisor
Walt Disney World
https://www.linkedin.com/company/walt-disney-world
·	Participated in leadership development program to learn and enhance leadership skills for future endeavors.
·	Provided feedback, coaching, and lead by example to a direct team of over 100 Cast Members. 
·	Inspired Cast Members to provide exceptional Guest service throughout the creation and roll out of new technology systems to better assist Guests during their visit.
·	Assisted in determining training needs, coaching new Cast Members in call handling and communication skills, and providing hourly Cast and peers assistance for escalated situations.
·	Utilized strategic thinking to assist in problem solving and decision making for both Guest satisfaction as well as operational excellence by monitoring labor and Cast Member interactions
Orlando, Florida
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Guest Experience Manager
Walt Disney World
https://www.linkedin.com/company/walt-disney-world
· Motivating and assisting Cast Members to provide Guest service recovery utilizing the Four Key Basics while efficiently monitoring the Guest Relations operation.
· Utilizing strategic thinking to assist in problem solving and decision making for both Guest satisfaction as well as operational excellence by monitoring labor and Cast Member interactions
· Implementing, training, and monitoring policies and procedures efficiently to ensure daily operation and Company needs and goals are met and maintained.
· Delivering and demonstrating a balanced focus on all Four Key Basics while providing exemplary Guest Service and individualized assistance in creating memories and guidance for Guests.
· Effectively use problem solving and decision making skills to resolve Guest conflict and provide immediate Guest recovery when necessary.
Epcot
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Guest Relations Supervisor
Walt Disney World
https://www.linkedin.com/company/walt-disney-world
· Inspiring, leading, and educating cast to operate high volume attractions and be an active participant in an immersive operational experience.
· Enthusiastically welcoming and training new cast members using the Four Keys Basics and knowledge of the Walt Disney World Resort property to provide strong Guest Service.
· Providing a safe and enjoyable experience for all Guests and fellow Cast Members. 
· Able to monitor and spiel to Guests effectively and create magical moments through Guest interaction.
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Attractions Trainer & Supervisor
Universal Orlando Resort
https://www.linkedin.com/company/universal-orlando-resort
·	Ensure all food & beverage policies, standards, and budgetary goals are met.  Also improve profit, budget goals, and training procedures are executed properly.
·	Creating a unique experience while safely providing excellent Guest Service in a high volume restaurant.
·	Consistently demonstrating enthusiastic communication and organizational skills to effectively assist in the smooth and relaxed dining experience for Guests.
Confisco's Grille
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Server
IHOP
https://www.linkedin.com/company/ihop
·	Display leadership, create positive energy, and act as a role model for fellow Employees.
·	Demonstrated strong leadership skills, assisting both team members and guests with a smooth dining experience. 
·	Implemented training procedures and assured team members were kept up to date with most recent information.
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Lead Server
Walmart
https://www.linkedin.com/company/walmart
·	Conducted daily procedures and ordering for departments.  Addressed scheduling conflicts and associate discipline professionally.  
·	Promptly corrected and implemented policies for associates to create a friendly and safe work atmosphere.
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Department Manager
Fort Hays State University
https://www.linkedin.com/company/fort-hays-state-university
Enthusiastically welcomed new students to campus providing detailed tour of campus and informational knowledge of campus and town life.  Assisted in booking of tours and visits and utilizing telephone skills and computer integration to create a seamless experience for prospective students and families.
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Admissions Representative
Sonic Drive-In
https://www.linkedin.com/company/sonic-drive-in
Hays, Kansas
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Carhop
Eagle Communications
https://www.linkedin.com/company/eaglecommunications
Assistance as Customer Service Representative & Technological Support during peak summer times.
Hays, Kansas
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Summer Help
IHOP
https://www.linkedin.com/company/ihop
Hays, Kansas
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Training Server
Ellis Travel Plaza
Cashier, Dairy Queen, & Hot Stuff Pizza
Ellis, Kansas
Associate
Ellis Country Club
https://www.linkedin.com/company/ellis-country-club
Assisted with Lunch period and outdoor groundskeeping work.
Ellis, Kansas
Server/Groundskeeper
Doctor of Philosophy - PhD
Human Capital Management
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Bellevue University
https://www.linkedin.com/school/bellevue-university/
Master of Arts - MA
Business and Professional Communication
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Bellevue University
https://www.linkedin.com/school/bellevue-university/
Bachelor of Science - BS
Hospitality Administration/Management
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University of Central Florida – Rosen College of Hospitality Management
https://www.linkedin.com/school/university-of-central-florida-%E2%80%93-rosen-college-of-hospitality-management/
Associate of Science - AS
Hospitality and Tourism Management
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Valencia College
https://www.linkedin.com/school/valencia-college/
Journalism
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Kansas State University
https://www.linkedin.com/school/kansas-state-university/
Organizational Leadership
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Fort Hays State University
https://www.linkedin.com/school/fort-hays-state-university/
High School Diploma
High school
Ellis High School
Omega Nu Lambda
-
Kansas Youth Leadership Academy
Camp Counselor
Sigma Alpha Epsilon
Recorder
Walt Disney World
Quarterly Award
Walt Disney World
Quarterly Award
-
Who's Who in American Academics
Children
Kansas Youth Leadership Academy
Counselor for Middle School and High School week long camp.  Teaching children the importance of leadership and volunteering.
Counselor
Environment
Growing Ellis Parks
Junior Member
https://www.linkedin.com/in/ryan-oatis-21218185
Windermere, FL
Ryan Oatis
Guest Experience Manager Cinderella’s Royal Table
https://www.linkedin.com/in/chris-oliveira-6102a4173
Greater Orlando
Chris Oliveira
Guest Experience Manager at Walt Disney World
https://www.linkedin.com/in/audra-waters
Orlando, FL
Audra Waters
Customer Operations Training Coordinator at FanDuel
https://www.linkedin.com/in/brianna-erin-palmer
Canton, GA
Brianna Palmer
Strategic Crisis Communications | Media/Public Relations | Storyteller | Social Media Specialist
https://www.linkedin.com/in/bailey-hurlburt-99165289
Winter Park, FL
Bailey Hurlburt
Assistant Store Manager at Lucky Brand
https://www.linkedin.com/in/rogerskrista
Orlando, FL
Krista Rogers, MBA
National Geographic Live & Disney Institute Media Asset Manager, Disney Emerging Professionals Chair, American Business Women's Association Lakeland Downtown Chapter Woman of the Year
https://www.linkedin.com/in/lauren-piezer-67ab33124
Toledo, OH
Lauren Piezer
Motivated individual seeking a position that compliments my unique skill set and provides an opportunity for mutual, uncapped growth // Morale Manager / Problem Solver / Team Leader / Culture Developer / Thought Engineer
https://www.linkedin.com/in/farheen-bibi-778967129
Middletown, NY
farheen Bibi
Online business consultant helping people for success.
https://www.linkedin.com/in/samantha-dellutri-184b55b7
Fort Lauderdale, FL
Samantha Dellutri
Looking to start a New Beginning ,Full-time A.S.A.P
https://www.linkedin.com/in/thomas-knox-b5506137
Noblesville, IN
Thomas Knox
I am a motivated Health and Wellness graduate seeking opportunities to grow and learn from the professionals in the field. Looking to focus my studies in the areas of corporate and community wellness.
https://www.linkedin.com/in/eric-hill-b21990b
Davenport, FL
Eric Hill
Production Manager WDI - Walt Disney World
https://www.linkedin.com/in/allyssa-shelton-ab1113a0
Sarver, PA
Allyssa Shelton
Internal Meetings, Events and Conferencing - PNC
https://www.linkedin.com/in/gannonengelken
Orlando, FL
Gannon Engelken
Guest Experience Manager - Disney Special Activities
https://www.linkedin.com/in/nathanbull
Greater Orlando
Nathan Bull
Experience Planning Manager at Walt Disney World Resort
https://www.linkedin.com/in/michael-canales
Fort Lauderdale, FL
Michael Canales, CHP
Executive Housekeeper at The Riverside Hotel
https://www.linkedin.com/in/davidmeshleman
Davenport, FL
David Eshleman
Quality Operations Systems Project Manager at Walt Disney World
https://www.linkedin.com/in/misweet
Orlando, FL
Michael Sweet
Experienced Operations and Project Manager
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Got to walk today for my Master’s Degree from Bellevue University!  So proud of all hard work put in to achieve this goal. And honored to be part of…
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If I had told myself 10 years ago that I would be graduating with a Master’s Degree with an emphasis in business, I would have thought it was…
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POLL: What age did you start working?Choose your icon then comment your first position below.🛎 ME: Age 11, I worked the front desk at my…
Connected in Central Florida
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https://www.linkedin.com/groups/8334731
Omega Nu Lambda - Xi Chapter
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