Anne Abendroth
Client Services Lead (Elevate/AXS) at AEG
Client Services Lead
I'm a music industry professional with 7+ years experience that has held various roles at multiple festivals and venues. These roles have involved ticketing, marketing, promotions, production, operations, VIP, merchandise, and more.
AEG
https://www.linkedin.com/company/aeg
Client (event/festival's team) contact for coordinating all things ticketing, customer support, fulfillment and access control.

Includes:
• Building and managing ticket inventory for event On-Sale(s) & Pre-sale(s).
• Manage reporting of the event sales.
• Work with credential, volunteer, marketing and sponsorship teams from the onsale build through the event.
• Manage customer service teams both internally and for the event's team. Including over various refund periods for multiple events due to COVID-19.
• Facilitate the flow of income through merchant accounts and check settlement.
• Prepare orders for shipment by Elevate's fulfillment team.
• Run operations for on-Site access control and box office/gates build as well as management through the event.
• Act as field operations while onsite to provide any needed tech support.

Clients Serviced Include:
‣ The New Orleans Jazz & Heritage Festival
‣ Electric Forest - Madison House Presents
‣ Peninsula Signature Events
‣ Goldenvoice 
‣ AEG Great Lakes
‣ Spirit of Suwannee Music Park
‣ AEG Mid West
‣ AEG North West
‣ Winter Circle Productions
‣ Country Thunder 
‣ 4xFAR x Land Rover 

Events Supported: 
‣ Bumbershoot
‣ Electric Forest Music Festival
‣ Freewater Block Party
‣ Alt Summer Camp (Queen Mary)
‣ Country Fan Fest, Kicker Country Stampede (Now Heartland Stampede)
‣ Albuquerque International Balloon Fiesta
‣ The PGA (WMPO, PGA Championship, Ryder Cup)
‣ Country Thunder(s)
‣ Country Fan Fest
‣ Brainquility
‣ Mecum Car Auctions
‣ Barrett Jackson 
‣ Born & Raised Music Festival
‣ Firefly Music Festival
‣ Day N Vegas
‣ Desert Air
‣ BUKU
‣ The Quail, A Motorsports Gathering
‣ Mo Pop Music Festival
‣ This Ain't No Picnic Music Festival
‣ The New Orleans Jazz & Heritage Festival
Tempe, AZ
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Client Services Lead (Elevate/AXS)
City of Tempe
https://www.linkedin.com/company/city-of-tempe
Tempe, Arizona, United States
https://media-exp1.licdn.com/dms/image/C4E0BAQGhKTqSbcYcOA/company-logo_100_100/0/1539196414990?e=1655942400&v=beta&t=Z9fxMZCJ_muuuQQU6TNKzDesIbfLYmePCXcJlwIPT1A
Manager - Kiwanis Recreation Center
City of Tempe
https://www.linkedin.com/company/city-of-tempe
Tempe, Arizona, United States
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Customer Service Associate - Kiwanis Recreation Center
MiEntertainment Group
Marketing Coordinator / Production Assistant
MiEntertainment Group
‣ PRIME Music Festival 2018 - Lansing, MI 
‣ Breakaway Music Festival 2018 - Grand Rapids, MI
‣ Common Ground Music Festival 2018 - Lansing, MI

MARKETING ASSISTANT: 
• Created content (graphics, GIFs, Video and copy) for all social media accounts (Facebook, Twitter, Instagram, Snapchat) paid and organic. 
• Ran contesting and answered guest questions through info email, phone and social accounts. 
• Wrote press releases, articles for local business publications, and created email marketing campaigns through Mail-chimp. 
• Attended street team events to represent and promote the upcoming event(s). 
• Ran social accounts during the event(s). 
• Wrote contracts for local and festival photographers and was their main contact for content direction. 
• Collected and analyzed data to find the most effective and efficient marketing techniques including: social, email, TV/Radio, local media, photographers, grassroots as well as predicted the success of talent selection for the market.

PRODUCTION ASSISTANT: 
• Secured production needs through various vendors (tents, radios, fencing, trailers, furniture, CO2 etc.) 
• Built and tore down the festival site including signage, lighting, fencing and fence wrapping, bike rack, trailer placement, internet, furniture and decor. 
• Collected staff numbers for meal counts, ordered, and picked up catering. 
• Acted as lodging coordinator for Common Ground Music Festival 2018. 

VENDOR/SPONSORSHIP COORDINATOR: 
• Coordinated food and merchandise vendors. 
• Revised and negotiated contracts for participation. 
• Was on-site contact and ensured they were placed in correct spot, hooked up to electric and water, provided ice, and were selling only the approved food/merchandise. 
• Collected payments and ensured their satisfaction with festival.
Various - Remotely
Marketing Assistant / Production Assistant / Vendor & Sponsor Coordinator
MiEntertainment Group
‣ Sandy Corley Memorial Run 2018 

LODGING COORDINATOR: 
• Communicated and negotiated rates at local hotels for use of artists and staff. 
• Maintained communication with hotel and artist management to ensure flawless check in.
Lodging Coordinator / Production Assistant
MiEntertainment Group
‣ PRIME Music Festival 2017 
‣ Breakaway Music Festival 2017

BOX OFFICE/GATES SUPERVISOR: 
• Managed the box office and gates staffs. 
• Instructed staff on how to use the Eventbrite system. 
• Sold tickets, cash and credit. 
• Troubleshot tickets using the backend of system at box office. 
• Troubleshot ticket scanning issues for team at gate.
Box Office & Gates Supervisor / Site Operations / Production Runner
MiEntertainment Group
‣ Rockin' Country Music Festival 2017
Marketing Assistant / Social Media Manager / Box Office & Gates Supervisor
MiEntertainment Group
‣ Common Ground Music Festival 2017 

FESTIVAL OFFICE SUPERVISOR: 
• Managed office staff, answered their questions and gave them various tasks to do on site.
• Acted as festival call center, troubleshot ticketing issues through Eventbrite's backend. 
• Answered volunteer questions.
• Created will call and staff lists.
• Distributed parking passes and credentials. 
• Created radio lists and managed radio distribution. 
• Printed day sheets, merchandise return labels, various signage and set lists.
Festival Office Supervisor / Site Operations / Production Runner
MiEntertainment Group
‣ Common Ground Music Festival 2016
Lansing, Michigan Area
Marketing, Promotions and Sponsorship Intern
MiEntertainment Group
‣ Taste of Country
Lansing, Michigan Area
Production Runner
CID Entertainment
https://www.linkedin.com/company/cid-entertainment
‣ Blake Shelton 2018 - Enterprise Center, St. Louis, MO
‣ GRiZmas 2017 - Masonic Temple, Detroit, MI
‣ Odesza 2017 - Masonic Temple, Detroit, MI
‣ Imagine Dragons 2017 - Little Caesars Arena, Detroit, MI

Tasks:
• VIP Activation setup, prepped package merchandise, cleaned up the activation. 
• Checked-in customers and ensured positive experience when arriving at event. 
• Directed guests to the location of their activation.
Various, USA
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Ambassador
AEG Presents
https://www.linkedin.com/company/aeg-live
Mo - Pop Music Festival 2018
• Set up for the 2018 festival. (Bike rack, tables, signage, lighting, decor, etc.)
• Acted as guest services/security during the event.
Greater Detroit Area
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Site Operations & Guest Services
Fusion Shows
https://www.linkedin.com/company/fusion-shows
BLED Fest 2018
• Sold tickets, cash and credit.
• Maintained  & checked in the various will-call lists through Ticketfly. 
• Answered questions and guided attendees as they arrived.
Lansing, Michigan Area
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Box Office
Weintraub Advertising
https://www.linkedin.com/company/weintraub-advertising
• Proofread publications, mailers, websites
• Created complete branding for various projects including private aircraft interior companies.
• Wrote scripts for TV and Radio, as well as content for paid ads and mailers, 
• Wrote social media content for various flooring companies (Carpetland, Carpet One, etc.)
Saint Louis, Missouri
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Copywriter
Live Nation Entertainment
https://www.linkedin.com/company/live-nation
20 Monroe Live
• Guest services during the shows and clean up after shows
• Aided marketing team with contesting during the shows 
• Handed out promotional information after the shows
Greater Grand Rapids, Michigan Area
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Guest Services Associate
Live Nation Entertainment
https://www.linkedin.com/company/live-nation
The Fillmore Detroit
• Usher guests to their seats.
• Ensure the venue is safe, clean and ready for the show. Setting up bike rack, stansions, VIP tables, chairs,  and other front of house show needs.
• Answer guests questions and concerns during the shows. 
• Lead the Balcony team and was supervisor when issues arose.
Greater Detroit Area
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Guest Services - Balcony Captain
AEG Presents
https://www.linkedin.com/company/aeg-live
Royal Oak Music Theatre
• Guest Services, ushering, and ticket scanning during shows. 
• Used magnetometers (including handheld) and searched attendees bags upon entry.
• Tore down and cleaned up after the events.
Royal Oak, Michigan
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Guest Services Associate
Blackbird Vending
https://www.linkedin.com/company/blackbird-vending
U2 & Beck
• Set up merchandise booth.
• Sold artist merchandise during show, cash and credit.
• Took inventory of merchandise after the show.
Greater Detroit Area
Local Merchandise Crew
Blackbird Vending
https://www.linkedin.com/company/blackbird-vending
Woodward Dream Cruise
Greater Detroit Area
Merchandise Associate
Ford Motor Company
https://www.linkedin.com/company/ford-motor-company
• Responded to Ford Motor Company customers on social media accounts (Facebook and Twitter) as “Ford Service” through the Digital Roots software.
• Determined if customer could be assisted through guidelines provided. 
• Classified and diagnosed customers concerns using Ford’s resources.
• Created cases to be forwarded to the appropriate department for repair and/or resolution.
Northville, Michigan
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Social Media Customer Care Advisor
Michigan State Police
https://www.linkedin.com/company/michiganstatepolice
Emergency Management and Homeland Security Division, Training Center
• Trained in basic FEMA, Hazmat, and emergency management courses.
• Photographed and videotaped classes held in training academy for use at trade shows and prepare fair events as well as various state documents.   
• Created pamphlets, cheat sheets, podcasts and videos for training academy's use. 
• Attended "Prepare fairs" to educate people of the state's emergency management procedures and how to prepare for disasters at home. 

Accomplishment: Chemical assisted suicide appropriate response video created for use of various HAZMAT and police agencies and first responders. 

Accomplishment: CBRN suit informational videos (donning and doffing the suits) rolled out to the entire State of Michigan's officers and officials.
Lansing, Michigan Area
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Media & Communications Student Assistant
Impact 89FM
https://www.linkedin.com/company/impact89fm
• Produced, recorded and edited PSA’s Promos and other pieces for use on air.
• Lead weekly production meetings for brainstorming and assigning pieces to be created.
• Aided with engineering of in-studio performances as well as remote broadcasts.

Accomplishment: Was part of our stations selection and editing committee for pieces to be entered into MAB (Michigan Association of Broadcasters) which led to us winning college radio station of the year.
East Lansing, MI
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Assistant Production Director
Forest Akers Golf Course
https://www.linkedin.com/company/forest-akers-golf-course
• Made all sandwiches, sausages and salads for golfers, including slicing cheese and meats, cutting vegetables, and making mayonnaise based salads. 
• Ensured snack bar and beverage cart is clean and stocked at all times. 
• Set-up and tore down for tournaments and other special events
• Made and sold drinks on the beverage cart on the course. 
• Kept inventory and finance on cart while working.
East Lansing, MI
Food & Beverage Attendant
City Pulse
https://www.linkedin.com/company/city-pulse
• Wrote content for weekly publication as well as their website.
• Proposed content, conducted interviews, attended events, took photos and wrote content. 
• Copy-wrote/edit other people's work, as well as the classifieds and event list sections of publication.
Lansing, Michigan Area
https://media-exp1.licdn.com/dms/image/C4E0BAQG9itjEaVK0zA/company-logo_100_100/0/1634235534054?e=1655942400&v=beta&t=63HAf3Qe00a2y2E9WNDE78i_9wz4pyE7T-vOSP-nKu4
News Intern
Newaygo County Council for the Prevention of Child Abuse and Neglect
• Organized retreats including weekend camping trips, amusement park visits, bowling and more. 
• Supervised and ran these events.  
• Lead activities during day camp including supervising teens during various community service projects and educational seminars.
• Formed positive relationships with teens and was often an outlet for those that needed support or just someone to talk to.
Newaygo County, Michigan
Summer Camp Lead Counselor
Bachelor of Arts (BA)
Concentration in electronic news.
Journalism
https://media-exp1.licdn.com/dms/image/C560BAQFx0VIjYYSXBw/company-logo_100_100/0/1645471385311?e=1655942400&v=beta&t=FYKg_w5LOcErCWsLQB5SYPtw4Yj_KhBq3euLhC2_AB4
Michigan State University
https://www.linkedin.com/school/michigan-state-university/
Bachelor of Arts (BA)
Concentration(s) in multi-camera production, live events, and audio.
Radio, Television, and Digital Communication
https://media-exp1.licdn.com/dms/image/C560BAQFx0VIjYYSXBw/company-logo_100_100/0/1645471385311?e=1655942400&v=beta&t=FYKg_w5LOcErCWsLQB5SYPtw4Yj_KhBq3euLhC2_AB4
Michigan State University
https://www.linkedin.com/school/michigan-state-university/
Michigan State University
https://www.linkedin.com/company/michigan-state-university
I was the Audio Engineer during multiple sporting events and extracurricular activities at Michigan State University. 

∙ MSU Gymnastics internet live stream 
∙ MSU Rodeo - Spartan Stampede live stream and recap video 
∙ MSU Telecasters end of the year awards show, in house
∙ MSU eSports League of Legends live stream and commentary, in studio
∙ Various student projects including short films
https://media-exp1.licdn.com/dms/image/C560BAQFx0VIjYYSXBw/company-logo_100_100/0/1645471385311?e=1655942400&v=beta&t=FYKg_w5LOcErCWsLQB5SYPtw4Yj_KhBq3euLhC2_AB4
Audio Engineer within Live Production Team
Arts and Culture
Impact 89FM
https://www.linkedin.com/company/impact89fm
• Live daytime on-air DJ along with voice tracking weekend shifts 
• Engineering of in-studio performances and live remotes
• Host for ASMSU's Open Mic Nights on campus 
• Wrote content for their website including album reviews and interviews
https://media-exp1.licdn.com/dms/image/C4D0BAQFUo3u4ClMg7A/company-logo_100_100/0/1519916734167?e=1655942400&v=beta&t=rJAJ9lUpPN7Wd810LK5Q5zX4ywaJ38dztPJ_AnN4H48
On Air-Dj & Open Mic Night Host
Children
Pi Beta Phi Fraternity for Women
https://www.linkedin.com/company/pi-beta-phi-fraternity
As member of Pi Beta Phi I attended many philanthropic events through not only Pi Beta Phi, but for Michigan State University's Greek Life as a whole. Some of the events our chapter held were a Spaghetti Dinner, Wing Eating Contest, and Broomball fundraising events to support the literacy fund along with attending local schools in an effort to promote Read > Lead > Achieve. 

I also held various leadership positions including Greek Athletic Director representing MSU's Panhellenic Council, and Assistant event chair.
https://media-exp1.licdn.com/dms/image/C4D0BAQGhsia5hnZStw/company-logo_100_100/0/1597950099338?e=1655942400&v=beta&t=c1RcDHnQ_kW2GdOvXEA0UKttiHs1oCOBcESIZxvzh-g
Member
AEG
https://www.linkedin.com/company/aeg
https://media-exp1.licdn.com/dms/image/C4E0BAQFIqxNtu7arZQ/company-logo_100_100/0/1519856127304?e=1655942400&v=beta&t=4K3Sckbt_nSkBxe42FRS1lI-s3gejhxF8cuG_zMg8ZQ
Street Team Member
Google
Digital Sales
https://www.linkedin.com/in/blake-junak-p-e-30216268
Madison, WI
Blake Junak, P.E.
Civil Engineer
https://de.linkedin.com/in/anjulideboer
Germany
Anjuli de Boer
KOMMUNIKATION | MEDIEN | KULTUR
https://de.linkedin.com/in/gandalfba
Berlin Metropolitan Area
Gandalf Bartholomäus
Experienced Translator with a passion for typography/DTP
https://de.linkedin.com/in/hideki-iyama-desseigne-53183682
Germany
Hideki IYAMA-DESSEIGNE
Crunchyroll - Director, Acquisition Support & Cross Departmental Approvals
https://www.linkedin.com/in/saphinia-apergis
Tempe, AZ
Saphinia Apergis
Client Service Representative at AEG Live (Elevate/AXS)
https://de.linkedin.com/in/simonwill
Cologne
Simon Will
Content Creator at YouTube and Creative Head at WillMake Media
https://de.linkedin.com/in/timo-l%C3%BCdtke-ab8669189
Bochum
TIMO LÜDTKE.
Einfach mal machen.
https://de.linkedin.com/in/what-the-fox-illustration
Germany
WHAT THE FOX
Freelance Illustrator bei Freelance, self-employed
https://de.linkedin.com/in/thorsten-bonne
Bonn
Prof. Thorsten Bonne
Digitale Weiterbildung - Geschäftsführer und Gründer Litello GmbH - Verlag für multimediale Bücher Professor an der Hochschule Bonn-Rhein-Sieg
https://de.linkedin.com/in/philippsteuer
Cologne
Philipp Steuer
Founder & CEO Keimgut
https://www.linkedin.com/in/nicholas-williams-38266830
Detroit, MI
Nicholas Williams
Production Control Analyst at MB Aerospace
https://www.linkedin.com/in/alycia-miller-b17541110
Detroit Metropolitan Area
Alycia Miller
Guest Service Supervisor at The Fillmore Detroit
https://www.linkedin.com/in/natalie-lomske-69665679
Los Angeles, CA
Natalie Lomske
Production Coordinator at Heat Dance
https://www.linkedin.com/in/ryan-waters-ba37a85a
Ferndale, MI
Ryan Waters
Shop Owner at Waters' Edge Woodworking
https://hn.linkedin.com/in/laura-fernandez-doblado
San Pedro Sula
Laura Fernandez
Social Media and Marketing Specialist
https://www.linkedin.com/in/kara-frank-433020180
Detroit Metropolitan Area
Kara Frank
Bachelor of Arts - BA at Wayne State University
https://www.linkedin.com/in/imseanodell
Detroit Metropolitan Area
Sean O'Dell
Food & Beverage Management | Event Coordination | Inventory Management
https://www.linkedin.com/in/amberstokosa
Grand Rapids, MI
Amber Stokosa
Music Industry Creative & Marketing
https://www.linkedin.com/in/samuel-khatchadourian-a1599496
Glendale, CA
Samuel Khatchadourian
Community Services Specialist  at City of Glendale, CA
Sarah Spohn
      
          



            
              
        
              
  

    
        I worked alongside Anne as a Common Ground Music Festival intern from January to July 2016. She is a very hard worker, dedicated to the cause at hand, and always energetic and remains positive even in pressuring situations. She'd be an asset to have on any team!  Carol Wolfinger,
      
          



            
              
        
              
  

    
        Anne always got the job done effectively, efficiently and without complaint.  She is a hard worker who is dependable, committed and very talented.  I would heartily recommend her as an employee with no reservations!  We benefited greatly from her services and creativity!
https://de.linkedin.com/in/anne-abendroth-33b44b151
Germany
Anne Abendroth
--
https://www.linkedin.com/in/anne-abendroth-b6995867
United States
Anne Abendroth
--
https://de.linkedin.com/in/anne-abendroth-little-red-hiking-rucksack
Berlin
Anne Abendroth
Outdoor-Bloggerin I DaF-Dozentin
https://nl.linkedin.com/in/anne-abendroth-922ba01a2
Amsterdam
Anne Abendroth
Student aan Universiteit van Amsterdam
Advertising Music
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https://www.linkedin.com/groups/117346
Pi Beta Phi – Michigan Gamma Chapter
https://media-exp1.licdn.com/dms/image/C5607AQF1fbZSdL3_dA/group-logo_image-shrink_200x200/0/1631428181453?e=1647687600&v=beta&t=NXX4YhDySIuW_uttMziaBMVXqWWts3GkSPteQjtmFfk
https://www.linkedin.com/groups/8228894
Music Industry Forum
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https://www.linkedin.com/groups/85221
Media & Marketing Professionals Worldwide
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https://www.linkedin.com/groups/78629
Music Industry Network
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https://www.linkedin.com/groups/102919
MSU Recent Alumni Network
https://static-exp1.licdn.com/sc/h/4h1ldzvvebtszyx75ve7dst1v
https://www.linkedin.com/groups/3799102
Live Nation Special Events
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https://www.linkedin.com/groups/3926608
Broadcast and Radio Professionals
https://media-exp1.licdn.com/dms/image/C4D07AQGq1zDwkaLrUA/group-logo_image-shrink_200x200/0/1631371404234?e=1647687600&v=beta&t=0vYYoAr25y-u_z28ZdfgJ5IF93nmB2D99fPwcw1N39Q
https://www.linkedin.com/groups/40751
Radio Broadcasting Industry
https://media-exp1.licdn.com/dms/image/C4E07AQE5XmtaUCzhSw/group-logo_image-shrink_92x92/0/1631008090171?e=1647687600&v=beta&t=aj21y7NNJDENhGpTn5luRQthbzJDWJm0dsflkWqLjx0
https://www.linkedin.com/groups/4212656
Media & Entertainment Professionals
https://media-exp1.licdn.com/dms/image/C4D07AQGsuNJHhmQ8KQ/group-logo_image-shrink_200x200/0/1631358058470?e=1647687600&v=beta&t=1M6L60iPyabt-BP0e3X1SZ9ca0uUK7qSWJkkrV71xBU
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Social Media Marketing Group 🌏 (2159699)
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SXSW EDU
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Social Media Marketing Group by Connect365.io
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Music & Marketing
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