aaron archinuk
Systems Administrator at Solera Health
system administrator solera health
experienced professional demonstrated history working business service industry . skilled problem resolution , remote troubleshooting , software service ( saas ) , salesforce crm . strong quality assurance professional bachelor business sustainability arizona state university .
Solera Health
https://www.linkedin.com/company/solera-health
• Owning, managing, and configuring suite of SaaS systems to meet business requirements and progress company mission
• Administering and configuring MDM solutions to deploy applications, patches, and security profiles to endpoint assets
• Managing access control company-wide for the entire suite of SaaS systems to ensure data confidentiality
• Engaging with Information Security team to remediate security vulnerabilities and threats
• Building and managing encrypted B2B SFTP connections, systems, and accounts
• Troubleshooting Tier 2 support requests involving software, integrations, and endpoint computers
• Purchasing new devices and equipment to refresh company endpoint inventory
• Designing business processes to ensure efficiency during onboarding and offboarding procedures
Phoenix, Arizona, United States
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Systems Administrator
Solera Health
https://www.linkedin.com/company/solera-health
• Increased company efficiency and productivity through the execution of technical support for 150 internal employees
• Audited and maintained access control for comprehensive suite of SaaS applications in accordance with HITRUST and SOC 2 policies
• Assessed incentive program status for external customers and resolving any misalignments in data aggregation
• Analyzed and qualified new or existing customer data to ensure quality and accuracy using SQL databases and CRM data-loader tools
• Administered modifications and updates to CRM production environments to fulfill internal change requests
Phoenix, Arizona Area
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Customer Support Technician
OpticIP - Contractor for Perfecto Mobile
•	Coordinated the execution of technical support for customer issues and escalations.
•	Developed a technical expertise in the troubleshooting of server connectivity related issues.
•	Effectively deployed remote technical support systems for a variety of customers globally.
•	Engaged in root cause analysis of technical issues and developed innovative solutions.
•	Streamlined the use of both systems administrative tools, as well as enterprise software to drive customer solutions.
•	Facilitated the on-boarding activities for new technicians; hiring, training, integration and evaluations.
•	Managed the performance of a team of Device Support Engineers and provide mechanisms for area improvements.
•	Lead remote engineers on troubleshooting methodologies world-wide.
•	Traveled to customer sites to onboard and install system hardware.
Chandler, AZ
Device Support Engineer
Bachelor of Arts in Business Sustainability
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Arizona State University
https://www.linkedin.com/school/arizona-state-university/
Associate of Applied Science
General Business
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Chandler/Gilbert Community College
https://www.linkedin.com/school/chandler-gilbert/
Salesforce
20488029
Salesforce Certified Administrator (SCA)
CompTIA
CompTIA Security+
CompTIA
CompTIA A+