Akanksha Khandelwal
Lead, IT Service Management for one of the world’s leading medical technology company at Tata Consultancy Services
Lead, IT Service Management at Tata Consultancy Services
10+ years of progressive experience in IT Service management, IT Operations management and support services for various large global clienteles

Well versed with ITIL V3 Service Management Lifecycle processes and ITIL framework. Specialise in Service Design, Service Transition and Service Operations.

Work experience includes design and implementation of Service management lifecycle processes in large and complex organisations with their ITIL Process Maturity (PMF) ranging from Initial / Repeatable to Optimised.

I have worked on varying roles starting from Quality analyst for IT support services maturing into leading various greenfield implementation and support for processes like Release, Change, Problem and Incident management. Also performed service delivery lead role where I had a combined responsibility to align operations to ITIL V3 as well as management of day-to-day datacenter support operations for large UK based enterprise.
Tata Consultancy Services
https://www.linkedin.com/company/tata-consultancy-services
New Jersey, United States
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Lead, IT Service Management for one of the world’s leading medical technology company
Tata Consultancy Services
https://www.linkedin.com/company/tata-consultancy-services
Greater New York City Area
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Lead, IT Service Management for one of the largest Electric and Gas company
Tata Consultancy Services
https://www.linkedin.com/company/tata-consultancy-services
•	Client Relationship Management
•	IT service management
    o	   Own IT service management process execution in alignment to ITIL standards and client requirements
    o	   Recommend improvements and increase process maturity of ITIL processes
•	Manage day to day datacenter operations

Achievements
•	As a process lead, driven improvement ideas across client and TCS service delivery teams
•	Considered as an individual to bridge business contextual requirements to IT infrastructure needs and vice versa
•	Appreciated for ability to communicate the issues and problems effectively to clients leadership team
•	Gained trust and comfort of TCS and client leadership team to manage bigger responsibility within short period of time
•	Recommended and led implementation of several service improvement initiatives to improve overall TCS service delivery perception and clients IT capability towards its business
Bracknell, United Kingdom
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Lead, IT Service Management for a leading global provider of vehicle rental services
Tata Consultancy Services
https://www.linkedin.com/company/tata-consultancy-services
•	Accountable for ensuring quality standards and continual process improvement for releases in IT Infrastructure.
•	Client Relationship Management
•	Process alignment between client's  geographies as per industry standards

Achievements
•	As a process lead, driven improvement ideas across the Ops / Projects / Infra Engineering environment.
•	Have been detrimental in bringing discipline with various project teams through escalating high risks issues to the management and pursuing resolution to those issues
•	Have had received several accolades from within TCS and Client's management team in terms of managing the release process within their environment
•	Contribution towards developing leadership skills within the team
•	Successfully aligned the new tool (HP Service Manager 9) process workflows with the global release management process
London, United Kingdom
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Lead, ITIL V3 Release management process for one of world's largest professional services firm (UK)
Tata Consultancy Services
https://www.linkedin.com/company/tata-consultancy-services
Bangalore, India
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Lead, ITIL V3 Release management process for one of world's largest professional services firm (US)
Tata Consultancy Services
https://www.linkedin.com/company/tata-consultancy-services
Bangalore, India
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Quality Management Lead, IT Infrastructure Services for a large supermarket retailer in UK
IBM
https://www.linkedin.com/company/ibm
Bangalore, India
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Remote Support Specialist
Slash Support Pvt Ltd
https://www.linkedin.com/company/css-corp
Chennai Area, India
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Senior Technical Support Engineer
Bachelor of Engineering (B.E.)
Electronics & Telecommunication
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Nagpur University
https://www.linkedin.com/school/nagpur-university/
High School
Science
Shivaji Science College, Nagpur
https://in.linkedin.com/in/vipin-agarwal-9b482316
Noida
Vipin Agarwal
Engagement Manager- 'Microsoft Business Unit' at Tata Consultancy Services
https://in.linkedin.com/in/mythri-g-v-878a4b197
Bengaluru
Mythri G V
SAP Functional Consultant at Tata Consultancy Services
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Maharashtra, India
Kunal Jain
Assistant System Engineer at TATA Consultancy Services
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Pune
Meghna Sood
Assistant Mgr HR @cloudmantra; Hiring for || AIML Enthusiast || AWS Cloud Admin|| Full stack Developers
https://uk.linkedin.com/in/nikita-bajaj-b3972354
Sunbury-on-Thames
NIKITA BAJAJ
Technical lead at Cognizant
https://in.linkedin.com/in/dineshjain2911
Bengaluru
Dinesh Jain
Founder & CEO at DIGINNOVATORS
https://www.linkedin.com/in/marulasiddappa-sb-swamy-815730a
Redmond, WA
Marulasiddappa SB (Swamy)
Technology Architect at Infosys
https://uk.linkedin.com/in/piotrmajca
Bracknell
Piotr Majca
CCIE #50946 | Network Transformation Lead at BMI Group (Contract)
https://in.linkedin.com/in/shubham-sonar-ab765b113
Mumbai
Shubham Sonar
Automation Lead | Developer | Automic/UC4 | Python | UiPath
https://in.linkedin.com/in/chanakshirajput
Dhule
Chanakshi Rajput
Mindtree/azure stack/Software Engineer
https://in.linkedin.com/in/hemanshu-badheka-89185224
Vadodara
Hemanshu Badheka
Co-Founder at Innowyn
https://in.linkedin.com/in/milind-marathe-216a48103
Pune
Milind Marathe
Senior Software Engineer at Zensar (RPG) Technologies
https://in.linkedin.com/in/ashutosh-jha-1a19601a6
Mumbai
Ashutosh Jha
SAP Basis Hana Consultant at TCS
https://in.linkedin.com/in/kalpesh-mali-a02626172
Pune
Kalpesh Mali
Associate SAP MM  Consultant
https://in.linkedin.com/in/vikram-rohilla-1b563b4b
Gurgaon
Vikram Rohilla
Technical Architect | VMware | Data Center | Cisco UCS | Nutanix | Citrix | Directory Services | Migrations | Learning..
https://mx.linkedin.com/in/daniel-ponce-12459a147
Guadalajara, JAL
Daniel Ponce
dispatch
https://www.linkedin.com/in/vishal-pathare
Syracuse, NY
Vishal Pathare
Software Developer at Qualcomm
https://in.linkedin.com/in/pankaj-koli-767394147
Maharashtra, India
Pankaj Koli
System Engineer at Infosys
https://in.linkedin.com/in/tanmay-desale
Pune
Tanmay Desale
Dot Net Fullstack Developer
https://in.linkedin.com/in/aniket-desale-616455114
Pune
Aniket Desale
Frontend Developer
Vivek Kumar
      
          



            
              
        
              
  

    
        I had a privilege of working with Akanksha in my team as a process manager. She is highly organised, goal oriented, independent and hard working. Always ready to put all her energy and stamina to get the job done.

A real team player who can make difference.

She is not only a result driven but also an inspiring professional. She is an assertive, customer focused and a wise team player.

I heartily recommend Akanksha and would be too happy to work with her again. Basanth Patil
      
          



            
              
        
              
  

    
        Miss perfectionist is what I called her. She is a true leader with a keen eye for detail. I have directly worked with Akanksha and three traits about her that immediately come to my mind are,
1. Always adorns a professional attitude
2. Has an eye for detail
3. Always stands by her team

I joined her team when I was a fresher and she was extremely supportive until and after I got familiar with the role. She can be a mentor, a critic and your lead at the same time. Wouldn't think twice if given an opportunity to work with her once again.
Liked by Akanksha Khandelwal
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Another baby step towards knowing security offerings from Azure. #keeplearning #azure #cloudsecurity
Liked by Akanksha Khandelwal
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A wonderful Journey :) #
Liked by Akanksha Khandelwal
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Incredibly excited to be starting a new role at PwC UK today, as I return to L&D for another secondment, this time leading our Digital Innovation…
https://in.linkedin.com/in/akanksha-khandelwal-3a19a0188
Raipur
Akanksha Khandelwal
Company Secretary Professional Programme Student looking for CS Practical Training
https://in.linkedin.com/in/akanksha-k-78679588
Rajasthan, India
Akanksha K.
Senior Software Engineer @ Optum - UHG | Ex-TCSer | Java Backend Developer | Spring Boot | Spring Batch | Rest Webservices | Microservices
https://in.linkedin.com/in/akanksha-khandelwal-16b945169
Jaipur
Akanksha Khandelwal
Final year law student | Hidayatullah National Law University
https://in.linkedin.com/in/akanksha-khandelwal
Bangalore Urban
Akanksha Khandelwal
Marketing at Ennoventure | AIPM IIM Calcutta '22 | ex Proactive For Her | ex TATA Capital | IMT Nagpur | Indraprastha College for Women, Delhi University
https://in.linkedin.com/in/akanksha-khandelwal-bb58a44
Indore
Akanksha Khandelwal
HR with 7 yrs of experience
TCS ITIS
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ITIL4 Problem managers
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ITIL 4 & ITSM Best Practice
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Khandelwal Professionals Network
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