Aliyah Boatwright
Front Desk Leader at Homewood Suites by Hilton
Front Desk Lead at Homewood Suites by Hilton
A highly organized, recent college graduate and exceptionally trained Guest service leader with 6 years of customer service experience seeking an opportunity that will allow full use of my hospitality management and customer service skills. I consistently deliver first-rate service and foster positive relationships to promote customer satisfaction and loyalty. Capable of balancing multiple tasks with a friendly, courteous demeanor
Homewood Suites by Hilton
-Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints. 
-Handle daily cash and credit card transactions settlements. 
-Assist in overseeing the day-to-day operations of the front desk and associated functions.
-Analyze and generate reports and communicate information to employees and appropriate departments.
Charlotte, North Carolina Area
Front Desk Leader
Homewood Suites by Hilton
-Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
-Audit and balance reports from the day shifts
-Schedule guest wake-up calls and reservations for the following day
-Respond to guest inquiries, concerns and complaints as needed
-Answer phones and place reservations
-Run EOD computer functions so they are complete by the end of the shift
-Prepare guest bills for next-day checkouts and process reservation cards
-Balance cash drawers and record receipts
-Facilitate the deposit of guests’ valuables in hotel safe
Charlotte, North Carolina Area
Night Auditor
Homewood Suites by Hilton
-Manage front desk tasks for a 117-room hotel
-Maintain an up to date record of room vacancies, reservations and assignments
-Balance a daily $300 in cash at end of shift and create reports to ensure accurate accounting of all transactions.
-Take and confirm reservations over phone, email, third parties, and in person, ensuring no reservation overlaps or hotel over-booking
-Recommend top dining and entertainment options for guests in the Ballantyne area.
Charlotte, North Carolina Area
Guest Service Agent
DoubleTree by Hilton
https://www.linkedin.com/company/doubletree-hilton
• Greets, registers and assigns rooms to guests
• Promptly and efficiently deals with guests requests and complaints
• Answers and route calls as appropriate, takes guest messages with accuracy
• Assist fellow team members and other departments wherever necessary to maintain positive working relationships
Charlotte, North Carolina Area
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Guest Service Agent
DoubleTree by Hilton
https://www.linkedin.com/company/doubletree-hilton
•	Front Desk
o	Greets, registers and assigns rooms to guests
o	Promptly and efficiently deals with guests requests and complaints
o	Answers and routes calls as appropriate; takes guest messages with accuracy
o	Records pertinent guest information in the pass on log

•	Breakfast Area
o	Ensures breakfast items are stocked and available to guests during breakfast hours
o	Maintains cleanliness of breakfast area and kitchen
o	Greets guests and accommodates special requests as needed

•	Housekeeping
o	Cleans rooms in accordance to specific brand and company minutes per room standard
o	Replenishes guest room supplies
o	Complete room inspections

•	Maintenance
o	Maintains cleanliness of public areas, storage areas, and parking lot
o	Replaces warn or damaged parts
o	Conduct preventative maintenance on guestrooms
o	Conduct safety checks
Charlotte, North Carolina Area
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Hospitality Management Intern
The Clubhouse
•	Responsible for the daily operation of the information desk including cash-handling   
        responsibilities, ticket sales transactions, and a good working knowledge of special events     
        and other programs in the Recreation Center.
•	Prepared reports, records and schedules as required
•	Assisted in keeping facility safe and clean 
•	Other duties as assigned by Recreation Center Manager
Newark, New Jersey
Front Desk Assistant
Newark Housing Authority
https://www.linkedin.com/company/newark-housing-authority
•	Responded to guest concerns 
•	Maintained payroll and time sheets for part time employees
•	Performed light bookkeeping  
•	Created binders and folders for filings
Newark, New Jersey
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Receptionist
Bachelor's of Science
Hotel/Motel Administration/Management
https://media-exp1.licdn.com/dms/image/C4D0BAQEC8ywKXs4Ckg/company-logo_100_100/0/1645205047669?e=1655942400&v=beta&t=p8beZB74hr142HEighEjNCymMVE_18u25ZufQuUiPfc
Johnson & Wales University
https://www.linkedin.com/school/johnson-&-wales-university/
Health
NJ Sharing Network
https://www.linkedin.com/company/nj-sharing-network
The NJ Sharing Network Foundation is committed to increasing the number of lives saved through education, research, donor family support and public awareness about the life-saving benefits of organ and tissue donation and transplantation. By making a contribution to the NJ Sharing Network Foundation, you empower our efforts, bringing us a step closer to providing the greatest gift of all: life.
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Ambassor
National  Registry of Food Safety Professionals (NRFSP)
National Registry of Food Safety Professionals, Food Safety Manager Certificate
https://www.linkedin.com/in/shawn-lawrence-mba-csw-b4b1b551
Charlotte, NC
Shawn Lawrence, MBA, CSW
Restaurant Manager at Margaux’s Wine, Pizza & Market
https://www.linkedin.com/in/taleda-waters-146126a7
Austell, GA
Taleda Waters
--
https://www.linkedin.com/in/jesse-munoz-425147105
Charlotte, NC
Jesse Munoz
Certified Sommelier, Certified Specialist of Wine
https://www.linkedin.com/in/cassie-m-9370b863
Fayetteville, NC
Cassie M.
Audit Support at US Federal Government
https://www.linkedin.com/in/chris-bennett-31451aa0
Fayetteville, North Carolina Metropolitan Area
Chris Bennett
Help Desk Manager at US Army
https://www.linkedin.com/in/ryan-gilbert-csw-6754bb87
Charlotte, NC
Ryan Gilbert, CSW
Fine Wine Consultant at The Country Vintner of North Carolina / The Winebow Group
https://www.linkedin.com/in/andre-saunders-a91087135
Charlotte, NC
Andre Saunders
Campus Recruiting Coordinator for Bank of America
https://www.linkedin.com/in/fiona-mchugh-0aa15614b
Reston, VA
Fiona McHugh
Benefits Assistant at Thompson Hospitality
https://www.linkedin.com/in/kameika-jones
Chantilly, VA
Kameika Jones, MBA
Human Capital Consultant at United States Department of the Army
https://www.linkedin.com/in/anthony-tapp-0b635184
Seattle, WA
Anthony Tapp
Enterprise Account Executive at Google Cloud
https://www.linkedin.com/in/eric-flanagan-b7319635
Santa Rosa, CA
Eric Flanagan
Owner at Flanagan Wines
https://www.linkedin.com/in/charles-steele-a84222ab
Huntersville, NC
Charles Steele
Lowe's Companies, Inc.
https://www.linkedin.com/in/paigeclarkk
Charlotte, NC
Paige Clark
Branch Manager at When in White Wedding & Event Planning
https://www.linkedin.com/in/cbowman27
Charlotte, NC
Christopher Bowman
"I'm a professional eager to learn, build relationships, gain knowledge while growing professional skills and network."
https://www.linkedin.com/in/stacy-jones-1109584b
Fayetteville, NC
Stacy Jones
Program Specialist at Department of Veterans Affairs
https://www.linkedin.com/in/austinlmoore
Charlotte, NC
Austin Moore
Teaching Assistant at Johnson and Wales University
https://www.linkedin.com/in/angelia-steele-bb0533124
Charlotte, NC
Angelia Steele
Line Cook at Piedmont Social House
https://www.linkedin.com/in/brandon-porter-ab6a03178
Concord, NC
Brandon Porter
Handyman, Photographer, Quite comfortable in the kitchen.(Back of house)
https://www.linkedin.com/in/monica-simril-480a10113
Charlotte, NC
monica simril
jwu student
https://www.linkedin.com/in/ria-whitehill-a051a185
Greater Orlando
Ria Whitehill
Night Auditor  and Relief Manager at Doubletree By Hilton At The Entrance To Universal Orlando