aaron alhassan
Help Desk Analyst at Apex Systems
security+ , ceh , cism , itil v4| secret clearance
Apex Systems
https://www.linkedin.com/company/apex-systems
•	Provide hardware/software/network problem diagnosis/resolution via telephone/email/chat for customer's end users Classify Service Calls according to the specified options.
•	Route problems to internal 2nd and 3rd level IT support staff using knowledge base articles.
•	Coordinate with level 2 and 3 and support staff that provide hardware/software/network problem resolution
•	Responds to telephone calls, email, instant messages, and assigned tickets from incident dispatchers; Assign work orders/incidents to appropriate support teams if necessary and follow up until resolved.
•	Respond to, and diagnose problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps.
•	Troubleshoot client software and fundamental network connectivity problems remotely using Bomgar.
•	Identify, evaluate and prioritize customer problems and complaints.
•	Participate in on-going training and departmental development.
•	Maintain quality standards for incident documentation and phone calls.
San Antonio, Texas, United States
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Help Desk Analyst
LeaderQuest
Monitor computer networks for security issues. Investigate security breaches and other cybersecurity incidents.
Implemented secure network architecture concepts and systems design as well as installed, configured and deployed network components while assessing and troubleshooting issues to support organizational security
Install security measures and operate software to protect systems and information infrastructure, including firewalls and data encryption programs.
Information Security Analyst
US Army
https://www.linkedin.com/company/us-army
Monitored Data and provided analysis using Advanced EXCEL (VLOOKUP up, Power query, PivotChart PowerPivot, Formulas, Graph)
Created SQL queries to update, create tables, extract data for analysis and data consistency checks
Completed statistical analysis and data computation in 100% compliance within department directives and standard operating procedures
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Transportation Analyst
Aero Precison
Installed, upgraded, and maintained Oracle, MS SQL Server, and Postgres databases running in a lab environment.
Configured and administered wired/wireless network consisting of servers, hosts, modems, base stations, and VLAN switches.
Performed extensive follow-up procedures to obtain, update, and validate information; maintained an exceptionally high accuracy rate through data verification, attention to detail, and regular quality control checks.
Database Administrator
Ministry of defense
Generated security documentation, including security assessment reports; system security plans; contingency plans; and disaster recovery plans.
Monitored Firewalls, Routers, Switches, VPNs, IPS/IDS, CDSs, and other networking infrastructure solutions.
Provided analysis and assistance in extracting and codifying network technical data for developing System Security Plans (SSP), Contingency Plans, Business Impact Analyses (BIA), Plan of Action and Milestones (POA&Ms), and other documentation.
Cybersecurity/Network Analyst
Master's degree
Systems Management- Information Systems
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Florida Institute of Technology
https://www.linkedin.com/school/florida-institute-of-technology/
Bachelor's degree
Computer Science
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University for Development Studies
https://www.linkedin.com/school/udsghana/
ISACA
www.youracclaim.com
Certified Information Security Manager® (CISM)
https://www.youracclaim.com/badges/5e5a02c4-2175-41a5-8686-09df70d9cb79?source=linked_in_profile
ISACA
Certified Information Security Manager (CISM)
CompTIA
CompTIA Security+
EC-Council
EC Council Certified Ethical Hacker
https://ng.linkedin.com/in/aaron-alhassan-159736149
Nigeria
Aaron Alhassan
Teller at Zenith Bank Plc
https://gh.linkedin.com/in/aaron-alhassan-44612351
Ghana
Aaron Alhassan
Computer Networking Professional
https://www.linkedin.com/in/aaron-alhassan-28288983
Hayward, CA
Aaron Alhassan
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ACI Learning San Antonio Tech Pros
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