Patrick Hutchison
General Manager at Choice Hotels International
General Manager at Comfort Inn
I have over 20 years experience in the hospitality industry with over 15 years in a managerial capacity.  My experience includes Economy and Upscale Hotels & Resorts, along with Time Share Experience.  

Over the course of my career I have developed a proven track record in elevating my Hotels’ overall performance.  My passion for both overall Success and the Hospitality Industry, along with my competitive nature, drives my focus and energy toward consistent and continuous improvement in all areas of a Hotel’s performance.  My approach is fostering diversity and synergy into a Positive, Professional, Fun, Engaging and Productive work environment with our goals always in mind.  

I consider myself a student of Leadership, with the mindset of always educating myself in a continuous effort to evolve and improve my skills.  In doing so, I strive to consistently place myself in more advantageous positions to better lead my teams into elevating areas such as Sales/Marketing, Profit Margins, Employee Morale/Productivity, Guest Satisfaction, Audits, etc.  I feel a great sense of accomplishment every time my team and I reach forecasted goals, and truly love even the small successes my teams and I accomplish.
Choice Hotels International
https://www.linkedin.com/company/choice-hotels-international
-	Short & Long Term Planning in regard to Revenue & Expense Management, Employee Performance, and Guest Satisfaction in order to maximize the bottom line (GOP).
-	Increased RevPar YOY in 2019 with a positive STAR index of 122.3, and percentage change index of 24.1.
-	Increased Room Revenue YOY in 2019 by $320.4K or 17.9% growth.  
-	Built solid base business with various BT accounts and Group RNs, assisting in driving rate for the transient market segment.
-	Changed STAR comp set for year 2020 to be more aggressive, to challenge the Hotel to compete at a higher level. 
-	STAR Jan – July 2021 YTD was relatively fat in OCC, while achieving a higher ADR yielding a RevPar Index of 105.0.
-	Increased Medallia and On-Line Guest Reviews to improve perceived value, supporting Higher Rates.
-	Implemented Front Office Incentive Program, incorporating Walk-In Revenue and Customer Service Scores.
-	Created Annual Hotel Budget from scratch, using excel with formulated “drivers” for simple adjustments to revenue, expenses, & GOP.
-	Mentor Front Desk Supervisor in knowledge of the STAR, Rev. Management Strategies, Rate Center, & ChoiceMAX.
-	Created Preventative Maintenance Program.
Santa Fe, New Mexico
https://media-exp1.licdn.com/dms/image/C4D0BAQEDZnMXz-NWRw/company-logo_100_100/0/1519855877090?e=1655942400&v=beta&t=ZWXEUJ_BTatJoDS-WEKoLXvqQJBsRY-NBbVbacsuHGY
General Manager
Independent Contractor
-Website development from conception, content and overall design, to publishing.
-Search Engine Optimization (SEO) application and management for better Search Engine 
 Results.
-Apply Social Media Marketing for better online presence.
-Utilize Google Analytics to track website performance and user demographics & habits.  Use 
 data to update/change website for better traction and conversion rate from website viewing 
 to sales.
Albuquerque, New Mexico Area
Business Consultant
Chandler Hotels
https://www.linkedin.com/company/chandler-hotel-group
-Oversee Operations for the Front Office, Housekeeping, and Maintenance Departments.  Focused on Short Term and Long-Term planning.
-Mentored Assistant General Manager and Department Heads in leadership skills, maximize efficiencies, understanding budgets/checkbooks, improving customer experience, etc. 
-Adjusted Workflow Model for better efficiency through properly utilizing managers’ talents.
-Increased Employee Morale by implementing new culture focusing on Best Western Values and the local culture of Southern New Mexico.
-Improved property assets through proper planning, bid proposals, and PM Company approvals which resulted in higher customer satisfaction and better employee morale.
-Significantly improved Best Western QA scores from previous audit within sixty days of hire through proper planning, communication and execution.
-Improved Comment Card and Social Media scores by way of communication, goal setting, and execution.
Roswell, NM
https://media-exp1.licdn.com/dms/image/C510BAQFcvzN4HUH7Uw/company-logo_100_100/0/1519898539381?e=1655942400&v=beta&t=wsB7R8ZVuF9pcGNRbAZguqx_PuYdHbkuFITLJfZZXXY
General Manager - Best Western Sally Port Inn & Suites
Gemstone Hotels & Resorts, LLC
https://www.linkedin.com/company/gemstone-hotels-&-resorts-llc
-Oversee Operations for Front Office, Housekeeping, and the Waterpark.  Focused on Short Term and Long Term planning.
-Assisted GM in creating budget for the entire Hotel along with assumptions for each line item.  Completed monthly forecasting for Rooms Division and Waterpark. 
-Created and Presented Monthly Executive Summaries to Ownership.
-Increased Employee Morale and implemented new Culture by exceeding their expectations in Management.  Team Opinion Survey increased from mid-60’s to 86.
-Developed Department Heads in all aspects of Operations, Leadership, and Managing Labor and Expenses.
-Responded to all Online Reviews, and communicate all Guest Reviews with entire Hotel Staff.
-Assisted to Increased RevPar YOY in both 2014 and 2015 through Marketing and RevMax strategies.
-Increased Rooms Profit Margins YOY by 2% points in 2014 and 3% points in 2015.
-Assisted GM in Increasing GOP by 31% YOY (Over $500K) in 2014, and by 32% YOY (Over $140K) in 2015 YTD.  
-Created Front Office Incentive Program that tied in Room Revenue and Customer Satisfaction Scores.
-Implemented Waterpark Pricing Strategies to Increase Overall Occupancy and Revenue.  Created an interactive spreadsheet to inform management how much it costs to operate the Waterpark by the hour for ROI purposes.
-Implemented New Guest Survey Program for better understanding of Guest Expectations.
-Work closely with all fellow EC members to ensure overall Guest Expectations were exceeded or met.  
-Acting GM in the absence of the GM.
Albuquerque, New Mexico
https://media-exp1.licdn.com/dms/image/C4E0BAQFQjOYc_gvjug/company-logo_100_100/0/1519912561014?e=1655942400&v=beta&t=DTbKZmpeCZZ2N-HEih1yNwgXXiVe4cPgLMYL8Kdb_t4
Director Of Operations - Hotel Cascada, An Urban Resort
Resort Realty
-Advise Owner (New Owner of first Hotel & Vacation Rental Properties) – Covering wide range of topics in Hotel Management.
-Develop all Policies/Procedures and Job Descriptions.
-Trained and Developed Employees to meet the Expectations of Ownership and Guests.
-Created and Implemented Operating Forms and Documents.
-Worked closely with Home Owners that were part of the Vacation Rental Program.
-Interview, hire, train/coach, and terminate staff.
-Fostered a Culture that was attractive to the community as being a great employer.
Red River, NM
Consultant - Hotel Ryland & Red River Vacation Rentals
Wyndham Vacation Ownership
https://www.linkedin.com/company/wyndham-vacation-ownership
-Develop Assistant Resort Manager to ensure he/she has a good handle on all Resort Operations to include Resort Administration, Guest Services, Housekeeping, and Maintenance.
-Create and Implement initiatives to ensure the Resort continuously improved in all measurements.
-In 2012 the Resort had the best scores in all measurements it ever received.  Measurements include Quality Assurance Audits, Internal Audit, Loss Prevention Audit, Customer Satisfactions Scores, and Employee Opinion Scores.
-In 2012 the Resort’s Employee Opinion Survey Scores were amongst the top 5% of Wyndham World Wide.
-Handle all HR matters (no HR on site).
-Develop and Manage $1.5mm expense budget.
-Coordinate with the Resort Renovation and Design Department regarding Resort Renovations.
-Exceed the expectations of the Employees to ensure they are fully engaged.
-Develop and Maintain positive relationships with Private Home Owners, Board of Directors, and HOA committees.
Coeur d'Alene, ID
https://media-exp1.licdn.com/dms/image/C4E0BAQEiebWc9htOpA/company-logo_100_100/0/1519856211204?e=1655942400&v=beta&t=KM5uIhb0skjTHcUjVjj4d2PE7Gup85rSVHr2geOcESY
Resort Manager - WorldMark Arrow Point Resort
Wyndham Vacation Ownership
https://www.linkedin.com/company/wyndham-vacation-ownership
-Oversee all Resort Operations to include Resort Administration, Guest Services, Housekeeping and Maintenance.
-Oversee Labor and Expenses for all Departments to ensure budget is not exceeded.
-Plan and Prepare for various Company Audits.
-Write monthly Variance Reports explaining each line item’s variance to budget, and present to the District Vice President.
-Ensure Payroll documents are in 100% compliance, and report to Corporate.
-Review Comment Cards frequently with Department Heads.  Address any issues that arise, while praising employees on Owner/Guest compliments.
-Minimize turn over through Employee Engagement.
Red River, NM
https://media-exp1.licdn.com/dms/image/C4E0BAQEiebWc9htOpA/company-logo_100_100/0/1519856211204?e=1655942400&v=beta&t=KM5uIhb0skjTHcUjVjj4d2PE7Gup85rSVHr2geOcESY
Assistant Resort Manager - WorldMark Red River Resort
La Posada de Santa Fe Resort & Spa
Santa Fe, NM
Front Office Manager
Brown Palace Hotel
https://www.linkedin.com/company/brown-palace-hotel-spa
Denver, CO
https://media-exp1.licdn.com/dms/image/C4E0BAQGVlklYG_9COQ/company-logo_100_100/0/1557424503723?e=1655942400&v=beta&t=3klIDKmAb2QGzIumgJHfps0oFbhezPDd8PZIIzBvyxU
Assistant Front Desk Manager
https://ca.linkedin.com/in/patrick-hutchison-41b607b6
Laval, QC
patrick hutchison
installations hutchison inc
https://www.linkedin.com/in/pjhutchison
San Francisco Bay Area
Patrick Hutchison
Product Marketing at Google
https://www.linkedin.com/in/patrick-hutchison
New York, NY
Patrick Hutchison
Vice President at Cowen Inc.
https://uk.linkedin.com/in/patrickjohnhutchison
Wallington
Patrick Hutchison
Crew Manager & Volunteer Football Coach
https://www.linkedin.com/in/patrick-hutchison-2099a679
Lubbock, TX
Patrick Hutchison
Director of Marketing and Communication, Texas Tech JT & Margaret Talkington College of Visual & Performing Arts
Hotel Industry Professionals Worldwide
https://media-exp1.licdn.com/dms/image/C4D07AQGOnrNWMA7Pug/group-logo_image-shrink_200x200/0/1631374224997?e=1647687600&v=beta&t=GkfkUpH6yYqeJ9Q37R2HO26Mbj8AlR-SPucoCsc8OIs
https://www.linkedin.com/groups/90577
Resort Professionals
https://media-exp1.licdn.com/dms/image/C5107AQFpjJYR-6nXmw/group-logo_image-shrink_200x200/0/1631434888669?e=1647687600&v=beta&t=pd-H2mLCek0_WJNtWV8iS_xdtMKpTJPF6MkIjgVSE_Y
https://www.linkedin.com/groups/750537
International Hospitality Institute
https://media-exp1.licdn.com/dms/image/C4D07AQGDRM-SjPAbTA/group-logo_image-shrink_92x92/0/1631010034080?e=1647687600&v=beta&t=UQTPBps4WLm24ev4rQVgG6xw2jtRnZI1nzbDe-oQw9A
https://www.linkedin.com/groups/2257591
Hcareers Hospitality Industry Professionals Group - N.America
https://media-exp1.licdn.com/dms/image/C4E07AQGnQsQwqb20QA/group-logo_image-shrink_92x92/0/1630996178299?e=1647687600&v=beta&t=-oj1lg0WLrHg092BwOvId5WHIYdNqKeVvy4WRe4mFcA
https://www.linkedin.com/groups/3897181