Amy O'Brien
Director of Clinical Quality Analytics at Kindred at Home
Director of Clinical Quality Analytics | Home Healthcare | Quality Outcome Data Analytics | Value-Based Care | Patient Experience |  CMS Regulatory Research | Program Development | Process Improvement | Service Focused
Extensive experience working in the healthcare industry as the subject matter expert on quality outcomes and data analytics. Skilled in researching CMS regulations and technical specifications to drive quality and patient experience initiatives. I build relationships with internal customers to deliver on business goals and cross-functional collaborative projects. I believe that a patient-centered approach should always be the driving force in healthcare.
Kindred at Home
https://www.linkedin.com/company/kindred-at-home
• Innovate and maintain key reporting for home health clinical quality initiatives. Subject matter expert on CMS public reporting and quality measure technical requirements.
• Develop uniform approach to educate and trend quality measures for the CMS Home Health Value-Based Purchasing (HHVBP) program. Create trending tool and identified custom goals per measure with automated analytical summary to highlight low/high performance. Analyze CMS data to forecast trends and predict future goals for locations.
• Innovation and management of a recognition program based on top 10% of locations in patient experience. Collaborate with marketing on branding, clinician-focused collateral, and media strategy.  
• Train leadership and local offices on the use of analytics to improve outcomes. Develop custom dashboards for the entire division that allowed local leadership to quickly spot trends and proactively address quality concerns. Measure success of educational initiatives through impact on outcomes.
• HHCAHPS administrator for 250 Medicare-certified provider numbers. Manage a CMS approved survey vendor to ensure patient samples were received monthly to maintain compliance and verified upload of survey results to CMS database with 100% success rate. Provide guidance to enterprise leadership and local offices on survey standards, composite/global questions, and scoring methodology (e.g. top box vs linear mean). 
• Represented Kindred at Home at a technical expert panel held by RTI and CMS to revise the current HHCAHPS survey. Advocated for a survey that is patient-centered and focused on their experience of care.
• Manage the third-party quality vendor system relationship for the company. Hold recurring meetings with vendor representative to ensure progress on projects. Participate on vendor Advisory Board to direct the strategic vision of the product. Request system enhancements and identified issues while advocating for root-cause level analysis for full technical resolution.
Director of Clinical Quality Analytics
Kindred at Home
https://www.linkedin.com/company/kindred-at-home
• Created and maintained clinical quality reports and disseminated information to enterprise leadership on Home Health Quality of Patient Care Star Ratings and Patient Survey Star Ratings. Conducted division level analysis and trended variations. Benchmarked internal scores against major competitors and the Centers for Medicare & Medicaid Services (CMS) national trend. Monitored and communicated regulatory changes related to clinical quality outcomes to internal stakeholders.
• Created performance improvement trending tools for Quality Assurance and Performance Improvement (QAPI) processes at the branch level. Drafted process and additional tools to roll up key QAPI indicators from the field to the division for trending and analysis.
• Partnered with internal stakeholders (business intelligence, operations, and marketing) as the subject matter expert on CMS regulations, benchmarks, and technical guidelines for quality outcome measures.
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Clinical Project Manager
Kindred at Home
https://www.linkedin.com/company/kindred-at-home
• Program management of over 100 telemonitoring locations converting from local inventories to a centralized site. Developed program reporting, created resource materials and implemented processes to increase the efficient use of active telemonitors. Patient red alerts reduced: 42% in 2012; 36% in 2013; 35% in 2014; and 33% in 2015.
• Analyzed monthly usage rate and strategically ceased communication fees for targeted units (reduced invoice cost by 39% from 2013 to 2015). Created and tracked monthly telemonitor usage by cost center to allocate out the cost of the telemonitoring vendor invoices and managed cost trends for the program.
• Project managed the 2013 and 2014 Associate Influenza Vaccine Program, which ensured flu vaccine for employees at over 400 locations. There was a 19% increase in flu vaccination participation for 2013 and an 11% increase in 2014. 
• Researched and designed an employee exit survey and implementation strategy for the Human Resources division vice-president. Established a workflow process for ensuring the timely survey distribution electronically via SurveyMonkey to exiting employees, which was a significant process improvement. Tracked response rates, collected data, and summarized findings into reports for leadership by key roles.
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Senior Project Coordinator
University of South Carolina
https://www.linkedin.com/company/uofsc
• Taught four undergraduate anthropology courses as the Instructor of Record with an average enrollment of over 40 students per class. Developed syllabi, designed course assignments, and fostered critical thinking and discussion in the classroom.
• Assisted faculty with grading, led discussion sections, and acted as primary point of contact for students. 
• Served as Co-President of the Anthropology Graduate Organization for Research, Action and Ethics at the University of South Carolina from 2010-2011. Organized and planned the South Carolina Anthropology Student Conference 2011 Annual Meeting. Increased conference attendance from the previous year by over 50% with at least 100 attendees.
• Edited advisor's book before publication. Successfully assisted advisor with developing learning outcomes that adhered to university guidelines for three courses.
Columbia, SC
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Instructor / Teaching Assistant
Board of Regents of the University System of Georgia
https://www.linkedin.com/company/board-of-regents-of-the-university-system-of-georgia
Greater Atlanta Area
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Chancellor's Office Graduate Assistant
Georgia State University
https://www.linkedin.com/company/georgiastateuniversity
• Designed and taught an undergraduate course with over 30 students. Engaged students in discussions on current social issues and fostered critical thinking through course assignments.
• Conducted research for professor to help with her next book through conducting academic literature reviews, writing annotated bibliographies and locating new academic sources.
• Successfully developed and researched a unique project on the ways in which young women form social connections through academic literature reviews, qualitative interviews, and analyzed findings in a master's thesis.
• Elected as President of the Anthropology Club at Georgia State University in 2008. Increased club enrollment and fostered mentorship relationships between graduate and undergraduate club members. Wrote monthly club updates for the department newsletter to keep members informed of upcoming events and recognize student accomplishments.
Greater Atlanta Area
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Research / Teaching Assistant
Healthfield Home Health
Greater Atlanta Area
Area Operations Assistant
Doctor of Philosophy
Anthropology
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University of South Carolina-Columbia
https://www.linkedin.com/school/uofsc/
Master of Arts
Anthropology
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Georgia State University
https://www.linkedin.com/school/georgiastateuniversity/
Bachelor of Arts
History
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Kennesaw State University
https://www.linkedin.com/school/kennesaw-state-university/
Kindred Healthcare
Lean Six Sigma Yellow Belt Certification
https://www.linkedin.com/in/kasey-o-leary-8741464a
Tampa, FL
Kasey O'Leary
Nursing Home Administrator at ARBOR TRAIL REHAB & SKILLED NURSING CENTER
https://www.linkedin.com/in/wally-dandy-95018935
Sarasota, FL
Wally Dandy
Chief Operating Officer at Trillium Healthcare Group
https://www.linkedin.com/in/louis-collier-643b1010a
Bradenton, FL
Louis Collier
Chief Executive Officer
https://www.linkedin.com/in/bryan-reininger-458820162
Spartanburg, SC
Bryan Reininger
QC Technician II at Siegwerk USA, Co.
https://www.linkedin.com/in/michele-fuller-b2a695187
Greater Boston
Michele Fuller
Vice President of Quality Assurance and Clinical Operations
https://www.linkedin.com/in/thomas-dolan-34660410
Atlanta, GA
Thomas Dolan
Chief Financial Officer at Kindred at Home
https://www.linkedin.com/in/cindy-brock-37a3a347
Orlando, FL
Cindy Brock
Division Vice President Regulatory Affairs
https://www.linkedin.com/in/sherry-clements-5718821ba
United States
Sherry Clements
Director of Quality and Risk Management at Encompass Health
https://www.linkedin.com/in/leigh-ann-hutchens-468089181
Daniels, WV
Leigh Ann Hutchens
Quality Supervisor at McBee
https://www.linkedin.com/in/suzie-hayes-48930112
Louisville, KY
Suzie Hayes
Director - Care Coordination for Kindred at Home
https://www.linkedin.com/in/dk-farley-4bb69314
Waterford, OH
DK Farley
Field Compliance Auditor at Kindred Healthcare
https://www.linkedin.com/in/janaersparks
Atlanta Metropolitan Area
Janae Sparks
Director, HR Projects, Platforms & Processes
https://www.linkedin.com/in/lorraine-t-b7a43813
Miami-Fort Lauderdale Area
Lorraine T.
Sr Manager Regulations, Standards and Policy Development at Interim HealthCare Inc.
https://www.linkedin.com/in/marcia-keasler-ab9b1068
Pickens, SC
Marcia Keasler
Division Vice President of Operations at Kindred Healthcare
https://www.linkedin.com/in/christa-jackson-93b75b13a
Meadville, PA
Christa Jackson
Branch Manager at Interim HealthCare Inc.
https://www.linkedin.com/in/sheena-meeker-a0976377
San Diego, CA
Sheena Meeker
Director of Quality Assurance RN, BSN COS-C HCS-D
https://www.linkedin.com/in/marcus-allen-pt-dpt-32a602b3
Atlanta, GA
Marcus Allen, PT, DPT
Area Vice President of Care Management & Quality at Amedisys
https://www.linkedin.com/in/danielsgill
Louisville Metropolitan Area
Daniel S. G.
Director at Kindred at Home
https://www.linkedin.com/in/joey-tatara-113b8a19a
Auburn, AL
Joey Tatara
Area Vice President of Care Management and Quality at Amedisys
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https://www.linkedin.com/in/amy-o-brien-03a703a3
Englewood, OH
Amy O'Brien
Customer Service at Omnicare, a CVS Health company
https://www.linkedin.com/in/amylobrien
Joplin, MO
Amy O'Brien
HR & Talent Acquisition Professional
https://www.linkedin.com/in/amy-o-brien-611618b9
Atlanta Metropolitan Area
Amy O'Brien
Business Owner
https://www.linkedin.com/in/amy-o-brien-93259980
Mokena, IL
Amy O'Brien
Certified Wilson Reading Tutor
https://www.linkedin.com/in/amyobrien1130
Denver, CO
Amy O'Brien
Operations Process Specialist at ViaSat in Denver