Ameer Al-Dalaty أمير الدالاتي
IT Service level Manager at SABB
IT Service level Manager at SABB / HSBC
Experienced Technical Support Analyst with a demonstrated history of working in the banking industry. Skilled in Customer Service, ITIL, Teamwork, IT Management, and IT Service Management. Strong information technology professional with a Diploma of Communication & Computer Network focused in Communication and Computer Network from King Saud University,
IT Service Management (ITSM) software solution  “Assyst Enterprise” as an Admin

Managing the operations of the Service Desk to ensuring customer requirements are met in terms of communication, prioritizing, escalating and resolving incidents and requests. 

Providing support for all agents, on site, by mail, create documents for trouble shooting and user guide 

Share knowledge to support and improve service delivery

Providing support for Desktop support team 

Using (SCCM) System Center Configuration Manager

Initiate reports for IT management

Create and maintain Configuration Item records in Assyst

Manage and add Workflows

Manage Service Catalog structure

Reporting with Assyst

Managing the integration between Assyst and SCCM
SABB
https://sa.linkedin.com/company/sabb
Al-Riyadh Governorate, Saudi Arabia
https://media-exp1.licdn.com/dms/image/C4D0BAQEIgls-VoXtOw/company-logo_100_100/0/1519856561234?e=1655942400&v=beta&t=CqBIUAbWdHeVypzbbTaLYzqfpZJxTK6fCVyAn1th7NE
IT Service level Manager
SABB
https://sa.linkedin.com/company/sabb
Al-Riyadh Governorate, Saudi Arabia
https://media-exp1.licdn.com/dms/image/C4D0BAQEIgls-VoXtOw/company-logo_100_100/0/1519856561234?e=1655942400&v=beta&t=CqBIUAbWdHeVypzbbTaLYzqfpZJxTK6fCVyAn1th7NE
Acting Manager of IT Service desk and Desktop Support
Alawwal Bank
https://sa.linkedin.com/company/alawwal-bank
Riyadh
https://media-exp1.licdn.com/dms/image/C4E0BAQGxUhpSsFWoOQ/company-logo_100_100/0/1519890642283?e=1655942400&v=beta&t=ArKYUUd5WEjGyNhehp52TwbFYvY_5xOF4PR6HTDrFbQ
Service Desk Team Lead & Assyst admin
Alawwal Bank
https://sa.linkedin.com/company/alawwal-bank
Riyadh
https://media-exp1.licdn.com/dms/image/C4E0BAQGxUhpSsFWoOQ/company-logo_100_100/0/1519890642283?e=1655942400&v=beta&t=ArKYUUd5WEjGyNhehp52TwbFYvY_5xOF4PR6HTDrFbQ
Service Desk Team Lead
Alawwal Bank
https://sa.linkedin.com/company/alawwal-bank
Riyadh, Riyadh Region, Saudi Arabia
https://media-exp1.licdn.com/dms/image/C4E0BAQGxUhpSsFWoOQ/company-logo_100_100/0/1519890642283?e=1655942400&v=beta&t=ArKYUUd5WEjGyNhehp52TwbFYvY_5xOF4PR6HTDrFbQ
Senior Service Desk Analyst
Shabakah integrated technology
https://sa.linkedin.com/company/shabakah-net-co.
https://media-exp1.licdn.com/dms/image/C4E0BAQGL0wpn_2NPYA/company-logo_100_100/0/1519903579540?e=1655942400&v=beta&t=pp7tZBlg8Xpx22-ng9cNGfGd-sEyznq90CjvW1GHGsw
Customer Service Supervisor
Shabakah integrated technology
https://sa.linkedin.com/company/shabakah-net-co.
https://media-exp1.licdn.com/dms/image/C4E0BAQGL0wpn_2NPYA/company-logo_100_100/0/1519903579540?e=1655942400&v=beta&t=pp7tZBlg8Xpx22-ng9cNGfGd-sEyznq90CjvW1GHGsw
Customer Service Agent
Diploma of Communication & Computer Network
Communication and Computer Network
King Saud University - Applied Studies and Community Service College
Administering System Center Configuration Manager and Intune
M20696
Axios Assyst System administration
-
SAP Crystal Reports: Fundamentals of
Report Design
BOC310
Storage and compute with windows servers
M20740
LinkedIn
www.linkedin.com
ITIL® Foundation 4 First Look
https://www.linkedin.com/learning/itil-foundation-4-first-look
AXELOS Global Best Practice
9980009020613240
ITIL Foundation
https://sa.linkedin.com/in/rahaf-aljarallah-20b884203
الرياض
Rahaf Aljarallah
اعمال مصرفية  في HungerStation | هنقرستيشن
https://sa.linkedin.com/in/rayan-ahmed-983131207
الرياض, السعودية
Rayan Ahmed
HR Manager at HungerStation | هنقرستيشن
https://sa.linkedin.com/in/esam-khalil-17481830
السعودية
Esam Khalil
IT - Service Desk ,Desktop Support and Vendor Support Manager @ SABB
https://sa.linkedin.com/in/mohamed-al-mallah-b8620844
السعودية
Mohamed Al-Mallah
Service Desk Manager @ Alinma Bank
https://sa.linkedin.com/in/ahmed-almohammed-825995197
الرياض
Ahmed Almohammed
Operation Specialist at HungerStation
https://sa.linkedin.com/in/hamidtanggo
السعودية
Hamid Tanggo
Manager, IT Service Desk
https://sa.linkedin.com/in/sultan-alomran-6060b827
السعودية
SULTAN ALOMRAN
Service Desk Manager, ITIL, EE, PMI
https://sa.linkedin.com/in/fateh-al-wadei-2b9b5b53
السعودية
Fateh Al-Wadei
IT Service Desk Manager, KFUPM
https://sa.linkedin.com/in/yasser-alsayyari-45382950
السعودية
Yasser Alsayyari
Service Desk Manager at The Saudi Investment Bank
https://sa.linkedin.com/in/sarah-abufraih-9bb0221ba
الرياض, السعودية
Sarah Abufraih
Customer Care Officer في AlYusr | اليسر للإجارة والتمويل
https://sa.linkedin.com/in/abdullah-al-obaidi-baa06246
السعودية
Abdullah Al Obaidi
Data center operations and service desk manager at Saudi Stock Exchange (TADAWUL)
https://sa.linkedin.com/in/alikathiri
الرياض, السعودية
Ali S. Al-Kathiri
Service Desk Manager at Najm Company for Insurance Services
https://sa.linkedin.com/in/mohammed-al-humaid-52521795
السعودية
Mohammed Al Humaid
Service Desk & Monitoring Manager at TAHAKOM
https://sa.linkedin.com/in/khalifa-al-enazi-0a222635
السعودية
Khalifa Al-Enazi
Executive Manager IT services and support at Al Rajhi Bank
https://sa.linkedin.com/in/shamlan
السعودية
Shamlan Alshamlan
IT Support Services Supervisor at Public Investment Fund (PIF)
https://sa.linkedin.com/in/khalil-naseef-b80a6070
الرياض, السعودية
Khalil Naseef
Chief Operations Officer at HungerStation | هنقرستيشن
https://sa.linkedin.com/in/hawra-aljunibi-a89699207
الشرقية, السعودية
Hawra AlJunibi
Cyber Security & Digital Forensics Student
Khalid Al-Hijji
      
          



            
              
        
              
  

    
        Ameer was one of the best IT guy I have ever work with always support us to run the business with out any issues 

Thanks Ameer for everything you have done for us and I wish you all the best  Entsar AlOufi
      
          



            
              
        
              
  

    
        Ameer is very enthusiastic co-worker who is mostly focused on the efficiency oriented tasks and outputs. While working with Ameer , I found him very professional, hard working and honest person and I wish him all the very best in his career 
تم إبداء الإعجاب من قبل Ameer Al-Dalaty أمير الدالاتي
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It was great experience having (Leading Digital Business Transformation Progaram) with IMD as part of digital excellence diploma. Thanks to Michael…
تم إبداء الإعجاب من قبل Ameer Al-Dalaty أمير الدالاتي
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انت تسير و #على_الله_التيسير🤞
تم إبداء الإعجاب من قبل Ameer Al-Dalaty أمير الدالاتي
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I’m happy to share that I’m starting a new position as Lead Solutions Architect at بنك البلاد | Bank Albilad!
ITIL 4 & ITSM tools
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https://www.linkedin.com/groups/67491
Saudi Arabia Business and Professional Network
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https://www.linkedin.com/groups/76674
وظــــائــفــكم السعودية
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https://www.linkedin.com/groups/12048616