akanksha khandelwal
Lead, IT Service Management for one of the world’s leading medical technology company at Tata Consultancy Services
lead , service management tata consultancy service
10+ year progressive experience service management , operation management support service various large global clientele well versed itil v3 service management lifecycle process itil framework . specialise service design , service transition service operation . work experience includes design implementation service management lifecycle process large complex organisation itil process maturity ( pmf ) ranging initial / repeatable optimised . worked varying role starting quality analyst support service maturing leading various greenfield implementation support process like release , change , problem incident management . also performed service delivery lead role combined responsibility align operation itil v3 well management day-to-day datacenter support operation large uk based enterprise .
Tata Consultancy Services
https://www.linkedin.com/company/tata-consultancy-services
New Jersey, United States
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Lead, IT Service Management for one of the world’s leading medical technology company
Tata Consultancy Services
https://www.linkedin.com/company/tata-consultancy-services
Greater New York City Area
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Lead, IT Service Management for one of the largest Electric and Gas company
Tata Consultancy Services
https://www.linkedin.com/company/tata-consultancy-services
•	Client Relationship Management
•	IT service management
    o	   Own IT service management process execution in alignment to ITIL standards and client requirements
    o	   Recommend improvements and increase process maturity of ITIL processes
•	Manage day to day datacenter operations

Achievements
•	As a process lead, driven improvement ideas across client and TCS service delivery teams
•	Considered as an individual to bridge business contextual requirements to IT infrastructure needs and vice versa
•	Appreciated for ability to communicate the issues and problems effectively to clients leadership team
•	Gained trust and comfort of TCS and client leadership team to manage bigger responsibility within short period of time
•	Recommended and led implementation of several service improvement initiatives to improve overall TCS service delivery perception and clients IT capability towards its business
Bracknell, United Kingdom
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Lead, IT Service Management for a leading global provider of vehicle rental services
Tata Consultancy Services
https://www.linkedin.com/company/tata-consultancy-services
•	Accountable for ensuring quality standards and continual process improvement for releases in IT Infrastructure.
•	Client Relationship Management
•	Process alignment between client's  geographies as per industry standards

Achievements
•	As a process lead, driven improvement ideas across the Ops / Projects / Infra Engineering environment.
•	Have been detrimental in bringing discipline with various project teams through escalating high risks issues to the management and pursuing resolution to those issues
•	Have had received several accolades from within TCS and Client's management team in terms of managing the release process within their environment
•	Contribution towards developing leadership skills within the team
•	Successfully aligned the new tool (HP Service Manager 9) process workflows with the global release management process
London, United Kingdom
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Lead, ITIL V3 Release management process for one of world's largest professional services firm (UK)
Tata Consultancy Services
https://www.linkedin.com/company/tata-consultancy-services
Bangalore, India
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Lead, ITIL V3 Release management process for one of world's largest professional services firm (US)
Tata Consultancy Services
https://www.linkedin.com/company/tata-consultancy-services
Bangalore, India
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Quality Management Lead, IT Infrastructure Services for a large supermarket retailer in UK
IBM
https://www.linkedin.com/company/ibm
Bangalore, India
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Remote Support Specialist
Slash Support Pvt Ltd
https://www.linkedin.com/company/css-corp
Chennai Area, India
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Senior Technical Support Engineer
Bachelor of Engineering (B.E.)
Electronics & Telecommunication
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Nagpur University
https://www.linkedin.com/school/nagpur-university/
High School
Science
Shivaji Science College, Nagpur
https://in.linkedin.com/in/vipin-agarwal-9b482316
Noida
Vipin Agarwal
Engagement Manager- 'Microsoft Business Unit' at Tata Consultancy Services
https://in.linkedin.com/in/mythri-g-v-878a4b197
Bengaluru
Mythri G V
SAP Functional Consultant at Tata Consultancy Services
https://in.linkedin.com/in/kunal-jain-361208113
Maharashtra, India
Kunal Jain
Assistant System Engineer at TATA Consultancy Services
https://in.linkedin.com/in/meghna-sood-190a595a
Pune
Meghna Sood
Assistant Mgr HR @cloudmantra; Hiring for || AIML Enthusiast || AWS Cloud Admin|| Full stack Developers
https://uk.linkedin.com/in/nikita-bajaj-b3972354
Sunbury-on-Thames
NIKITA BAJAJ
Technical lead at Cognizant
https://in.linkedin.com/in/dineshjain2911
Bengaluru
Dinesh Jain
Founder & CEO at DIGINNOVATORS
https://www.linkedin.com/in/marulasiddappa-sb-swamy-815730a
Redmond, WA
Marulasiddappa SB (Swamy)
Technology Architect at Infosys
https://uk.linkedin.com/in/piotrmajca
Bracknell
Piotr Majca
CCIE #50946 | Network Transformation Lead at BMI Group (Contract)
https://in.linkedin.com/in/shubham-sonar-ab765b113
Mumbai
Shubham Sonar
Automation Lead | Developer | Automic/UC4 | Python | UiPath
https://in.linkedin.com/in/chanakshirajput
Dhule
Chanakshi Rajput
Mindtree/azure stack/Software Engineer
https://in.linkedin.com/in/hemanshu-badheka-89185224
Vadodara
Hemanshu Badheka
Co-Founder at Innowyn
https://in.linkedin.com/in/milind-marathe-216a48103
Pune
Milind Marathe
Senior Software Engineer at Zensar (RPG) Technologies
https://in.linkedin.com/in/ashutosh-jha-1a19601a6
Mumbai
Ashutosh Jha
SAP Basis Hana Consultant at TCS
https://in.linkedin.com/in/kalpesh-mali-a02626172
Pune
Kalpesh Mali
Associate SAP MM  Consultant
https://in.linkedin.com/in/vikram-rohilla-1b563b4b
Gurgaon
Vikram Rohilla
Technical Architect | VMware | Data Center | Cisco UCS | Nutanix | Citrix | Directory Services | Migrations | Learning..
https://mx.linkedin.com/in/daniel-ponce-12459a147
Guadalajara, JAL
Daniel Ponce
dispatch
https://www.linkedin.com/in/vishal-pathare
Syracuse, NY
Vishal Pathare
Software Developer at Qualcomm
https://in.linkedin.com/in/pankaj-koli-767394147
Maharashtra, India
Pankaj Koli
System Engineer at Infosys
https://in.linkedin.com/in/tanmay-desale
Pune
Tanmay Desale
Dot Net Fullstack Developer
https://in.linkedin.com/in/aniket-desale-616455114
Pune
Aniket Desale
Frontend Developer
Vivek Kumar
      
          



            
              
        
              
  

    
        I had a privilege of working with Akanksha in my team as a process manager. She is highly organised, goal oriented, independent and hard working. Always ready to put all her energy and stamina to get the job done.

A real team player who can make difference.

She is not only a result driven but also an inspiring professional. She is an assertive, customer focused and a wise team player.

I heartily recommend Akanksha and would be too happy to work with her again. Basanth Patil
      
          



            
              
        
              
  

    
        Miss perfectionist is what I called her. She is a true leader with a keen eye for detail. I have directly worked with Akanksha and three traits about her that immediately come to my mind are,
1. Always adorns a professional attitude
2. Has an eye for detail
3. Always stands by her team

I joined her team when I was a fresher and she was extremely supportive until and after I got familiar with the role. She can be a mentor, a critic and your lead at the same time. Wouldn't think twice if given an opportunity to work with her once again.
Liked by Akanksha Khandelwal
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Another baby step towards knowing security offerings from Azure. #keeplearning #azure #cloudsecurity
Liked by Akanksha Khandelwal
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A wonderful Journey :) #
Liked by Akanksha Khandelwal
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Incredibly excited to be starting a new role at PwC UK today, as I return to L&D for another secondment, this time leading our Digital Innovation…
https://in.linkedin.com/in/akanksha-khandelwal-3a19a0188
Raipur
Akanksha Khandelwal
Company Secretary Professional Programme Student looking for CS Practical Training
https://in.linkedin.com/in/akanksha-k-78679588
Rajasthan, India
Akanksha K.
Senior Software Engineer @ Optum - UHG | Ex-TCSer | Java Backend Developer | Spring Boot | Spring Batch | Rest Webservices | Microservices
https://in.linkedin.com/in/akanksha-khandelwal-16b945169
Jaipur
Akanksha Khandelwal
Final year law student | Hidayatullah National Law University
https://in.linkedin.com/in/akanksha-khandelwal
Bangalore Urban
Akanksha Khandelwal
Marketing at Ennoventure | AIPM IIM Calcutta '22 | ex Proactive For Her | ex TATA Capital | IMT Nagpur | Indraprastha College for Women, Delhi University
https://in.linkedin.com/in/akanksha-khandelwal-bb58a44
Indore
Akanksha Khandelwal
HR with 7 yrs of experience
TCS ITIS
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ITIL4 Problem managers
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ITIL 4 & ITSM Best Practice
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Khandelwal Professionals Network
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