aaron braganza
Program Manager at Meta
program manager , meta platform , inc .
program operation manager experienced data-intensive e-commerce role spanning web , mobile , hardware . natural collaborator passionate making connection , cultivating relationship , fostering development team member . strong advocate open communication , diversity , customer . fascinated power data insight brings human behavior , keenly interested product development user experience .
Meta
https://www.linkedin.com/company/meta
Seattle, Washington, United States
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Program Manager
Facebook
https://www.linkedin.com/company/facebook
Greater Seattle Area
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Program Manager, Business Integrity
Amazon
https://www.linkedin.com/company/amazon
As Operations Manager I was tasked with building a local testing team made up of FTEs as our org transitioned away from relying on outside contractors. I hired and managed a team of up to twelve direct reports responsible for meeting or exceeding SLA and quality targets as part of a 24/7 global operations team. To facilitate a seamless support operation, I implemented a global on-call process and escalation path spanning three different locations (Seattle, Bangalore, Tokyo) and instituted weekly operations syncs for each program vertical.

Critical to this role was establishing connections and building trust with stakeholders across both the Kindle and AWS orgs. My team partnered with Customer Service to refine ticketing and troubleshooting processes, reducing the number of incoming tickets by nearly 50%, and improving customer response times by 75%. I worked closely with Selection and Developer Relations to streamline the ingestion process for top-tier app developers, reducing the latency in submission-to-publish by 85%. I implemented an org-wide process for prototype hardware allocation and inventory management and established best practices that were adopted by the Kindle device team. 

Program Manager responsibilities included the launch of Amazon Underground for which I worked directly with the Product, Selection, and Engineering teams to define program participation requirements, subjective test cases, and technical roadmaps. Compiled and reported metrics daily and presented status updates to executive leadership in Launch Readiness and Weekly Business Review meetings. I also led usability studies and UAT for internal ingestion tools, participated in sprint planning, and organized cross-functional focus groups to surface pain points and drive alignment on process changes.
Seattle, WA
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Content Operations Manager, Appstore
Amazon
https://www.linkedin.com/company/amazon
In this role I led numerous programs for the Content Operations team from launch readiness through steady-state operation. These programs ranged from international marketplaces (Europe, Australia, Brazil) to new products and enhancements  (HTML5 apps, FreeTime Unlimited, Appstore Client), to hardware (Kindle Fire Tablets, Fire TV, Fire Phone). 

During planning phases I drafted launch-readiness plans and collaborated cross-functionally with Product Management, Business Development, Engineering, Operations and other groups to identify use cases, map ingestion workflows, build technical requirements, and plan operational resources. I was responsible for tracking and reporting on project milestones, test results, and key metrics for the duration of launch cycles.

As ops lead I served as the link between the Bangalore (engineering/ops) and Seattle (product/selection/marketing) teams and facilitated fluid communication across time zones through regular sync-up meetings and daily status reports. I worked closely with engineering and business teams across multiple orgs to triage and resolve platform and app compatibility issues. Additionally, I oversaw localization of content and region-specific policies, managed testing for launch-critical apps, and transitioned all processes over to steady-state operations post-launch.
Greater Seattle Area
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Content Program Manager, Appstore
Amazon
https://www.linkedin.com/company/amazon
I joined Amazon's Appstore organization six months prior to the store's launch. I worked on a small team of Content Editors who built multimedia-rich product detail pages and wrote original copy for critical app developers. In addition to that core function, I worked to create operational structure for the team including an onboarding wiki, team Sharepoint site, and editorial peer review system. 

After the Appstore launched I transitioned to a testing role, serving as the STO of the testing process for the Free App of the Day program, the store’s primary driver of traffic, purchases, and customer acquisition. I partnered internally with Marketing and Business development to build out program-specific ingestion processes, test cases, and reporting. As the program grew, I submitted a proposal and got executive sign-off to leverage an outside vendor for testing, reducing costs by 37% YoY while maintaining quality levels and dramatically improving scalability.  

In order to keep up with the Appstore’s rapid growth and aggressive product roadmap, which included In-App Purchasing, International Expansion, and the release of Kindle Fire tablets, the organization formed engineering and operational teams in Bangalore, India. I worked closely with these teams to transition and scale testing processes and develop a new content ingestion platform, for which I contributed user stories and requirements and led User Acceptance Testing.
Greater Seattle Area
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Content Test Specialist, Appstore
Bachelor of Arts (B.A.)
Economics
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University of Washington
https://www.linkedin.com/school/university-of-washington/
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After 4 years with Alexa Skills, it's time for a bigger, more ambiguous and ambitious challenge. I've taken up a role with Alexa Shopping as the…
Liked by Aaron Braganza
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A little late post due to some issue with my LinkedIn account, but better late than never!!It was an amazing 4.5 years journey with Amazon Appstore…
Liked by Aaron Braganza
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An incredible chapter wraps up.  This is my last week at Amazon after 8+ years of unforgettable partnerships, product launches and shared moments…
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Greater Melbourne Area
Aaron Braganza
Associate Product Manager at MYOB
https://in.linkedin.com/in/aaron-braganza-a0474621a
Bengaluru
Aaron Braganza
Attended Presidency College, No.33-2C, 33-2D, Kempapuara Hebbal, Bangalore-24
https://in.linkedin.com/in/aaron-braganza-62498951
Mumbai
Aaron Braganza
Metadata Quality Manager at Spotify
https://au.linkedin.com/in/aaron-braganza-98522011
Greater Sydney Area
Aaron Braganza
HR Financial Accountant at UBS
Content Management Professionals
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https://www.linkedin.com/groups/2716
Content Strategy
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