Francis Adebayo Ademiju
Systems Administrator at Travelzoo
Systems Administrator at Travelzoo
Skills:
5+ years of experience in technology support operations, including configuring,troubleshooting & supporting workstations, laptops, printers, & related equipment.
Advanced experience in Microsoft office suites, Windows 7-10 OS & Powershell scripting.
Advanced working knowledge and administration of Microsoft 365, Windows Server 2008 - 2012R2, SharePoint & Exchange (online & servers).
Experience supporting remote users & troubleshooting remote VPN (Zscaler ZPA, Cisco AnyConnect & Citrix Receiver).
Intermediate Network troubleshooting of DNS, DHCP, TCP/IP, etc. and support for IP Telephony & Video Conferencing.
Experience with Microsoft Deployment Toolkit (MDT), Windows Deployment Services (WDS) & Windows Update Services (WUS).
Experience with centralized desktop management tools, security & patch management (Microsoft, Symantec, MDM, and ManageEngine), upgrades, deployment, & refresh methodologies.
In-depth experience with Active Directory and Group Policy and various Microsoft desktop related technologies such as Offline Files, Folder Redirection, & User Profiles.
Experience with Google suite, Azure, Mimecast, Backupify, Exclaimer Cloud & LAN Sweeper.
Experience with Cisco Routers and switches, Meraki, Riverbed, Solarwinds monitoring tool, Secureworks IDS & Red Cloak.
HP Service Manager, ServiceNow and Jira Service desk ticketing systems experience.

Abilities:
Ability to learn quickly and tackle new and technically complex problems with courage and tenacity.
Exceptional customer service skills.
Strong analytical and problem-solving skills.
Keen organizational skills and attention to detail.
Ability to effectively communicate technical information to non-technical users over phone, in person or in writing.
Ability to work both independently and collaboratively with colleagues, end-users, and with external vendors.
Works well under pressure and can accomplish multiple tasks, with conflicting priorities and timelines.
Travelzoo
https://www.linkedin.com/company/travelzoo
Chicago, Illinois, United States
https://media-exp1.licdn.com/dms/image/C4D0BAQGhfv90pHeqyQ/company-logo_100_100/0/1594074829688?e=1655942400&v=beta&t=Gtd79Tm3dVx02Vr51mulHA3mg39u2V11E_rCKi1WJJE
Systems Administrator
Travelzoo
https://www.linkedin.com/company/travelzoo
Provide desktop support for all our global offices, executives & remote employees. 
Create and manage user accounts, Intranet roles, security groups,distribution lists and SharePoint groups.
Troubleshoot, analyze and solve end-user technical problems via phone support, remote desktop connection (TeamViewer) and/or visits to user locations.
Assist with password resets and account unlocks.
Administer and support Microsoft Windows 7 - 10 & server technologies (Server 2003,2008 R2, 2012 R2) operating systems, Exchange, DNS and Active Directory, WDS, and virtualization platforms. 
Provide support for Office 365, on-premise Exchange, OneDrIve, SharePoint and Azure AD in Hybrid environment.
Manage the equipment procurement process, placing quotes and ensuring it’s ticketed and logged properly.
Re-imaged, tag, configure, and deploy workstations to employees.
Provides desk-side or WebEx orientations for new employees.
Provide end user training when necessary ad-hoc, meetings, or as user documentation. 
Provide and configure new employees telephone numbers and voicemail accounts on Cisco Call Manager/ unity. 
Perform troubleshooting for LAN/WAN 
Install and troubleshoot Cisco WebEx, Cisco AnyConnect VPN client and Salesforce for outlook issues. 
Provide support and maintenance on all Microsoft office suite applications and various other desktop applications.
Support and perform SCCM side-by-side migration.
Support and administer the following applications- G-Suites, Azure, Mimecast, Backupify, LAN Sweeper.
Ensure that all Windows desktops are kept updated with the latest patches and security updates.
Respond to antivirus software alerts and perform basic remediation steps.
Assist in moving and setting up equipment to different locations within office or during office moves.
Manage the help desk queue to ensure timely customer response/solution 
Work alongside the network team to support and manage Branch offices Routers and Switches, Meraki, Secureworks, Riverbed, Akamai WAF
Chicago, Illinois
https://media-exp1.licdn.com/dms/image/C4D0BAQGhfv90pHeqyQ/company-logo_100_100/0/1594074829688?e=1655942400&v=beta&t=Gtd79Tm3dVx02Vr51mulHA3mg39u2V11E_rCKi1WJJE
Desktop Administrator
United Airlines
https://www.linkedin.com/company/united-airlines
Apex Systems contractor working at United Airlines
Provide Level 1 & 2 problem resolution via the telephone for all hardware and software supported by United Technologies system-wide. 
Provide end users support to all United Employees worldwide including pilots, flight attendants, gate and ramp agents.
Assisted with password reset in IDM, and United’s mainframe Servers (UNIX/IBM) like Shares, CCS etc as well as unlocking accounts in Active Directory. 
Assisted with mobiles issues (pilot iPad, flight crew iPhone) using Mobile Device Management (MDM) console.
Provide resolution to problems that can be solved over the phone and close out the interactions otherwise will open a ticket to the appropriate queue for issue resolution using HP Server Manager ticket system.
Provide intermediate level support to end users for PC hardware and software (Windows 7/Windows XP environments). 
Conducts problem determination for the Technology areas, including Voice, WAN, LAN, PC, Laptop, Printer, Password Resets, Dot Matrix printers, etc. 
Interacts with internal and external support teams and third-party vendors to identify and correct core problems. 
Escalates incidents to escalation teams to ensure customer resolution. 
Provide timely communication (oral or written) to other management personnel as needed. 
Maintains confidentiality regarding employee, company, and customer information.
Elk Grove Village, Illinois
https://media-exp1.licdn.com/dms/image/C4D0BAQHCNieKo5ChcA/company-logo_100_100/0/1625157572570?e=1655942400&v=beta&t=HFpg_QAYMHf6PiSJV3NmgJoXwhSRMd-HQBocgtZFpzw
Associate Support Analyst - IT Systems
Hyatt Lodge
https://www.linkedin.com/company/hyattlodge
Worked as event steward, driver and Cafeteria attendant as well as an IT Support assistant.

As an IT Support assistant, I did the following:
Provide application and desk-side support to end users.
Provide support for POS, printers and mobile devices. 
Provide hardware break fix and software support
Install PCs as well as move/add/change
Reimage PC’s and laptops 
Escalate unresolved application issues to the appropriate Corporate Helpdesk via ServiceNow ticketing system.
Oak Brook, Illinois
https://media-exp1.licdn.com/dms/image/C4E0BAQEX4Cfgp-lTTQ/company-logo_100_100/0/1519907128773?e=1655942400&v=beta&t=yYCtMNIrHW69aHPaTacD5AJelcJEvrAhnv6yM0FYZ-Q
IT Support Assistant
Xerox
https://www.linkedin.com/company/xerox
Contractor for Verizon wireless
Connect and Support customers to troubleshoot technical concerns, billings, products and services. Gather customer’s information and determine the issue and resolution. 
Consistently provide fast and quality resolution to every issues/concerns
Offer alternate solutions where appropriate with the objective of retaining customer and client business.
Bolingbrook, IL
https://media-exp1.licdn.com/dms/image/C4D0BAQFRa27qPsxgUA/company-logo_100_100/0/1646332489463?e=1655942400&v=beta&t=9Y6H8TLXkXwbayQCtfzQOVSIMV1YJDQbOqMb-UaG4Sc
Customer Service Representative - Technical
Masters of Science
Business Information Systems
https://media-exp1.licdn.com/dms/image/C560BAQGjnaYlspT2Ew/company-logo_100_100/0/1580981750440?e=1655942400&v=beta&t=zQYX6is0hj2RUFndAIe-4lRreCWX4t5_nX0xDUAc_AQ
University of East London
https://www.linkedin.com/school/university-of-east-london/
Cisco Certified Networking Associate (CCNA)
Information Technology
Cisco Networking Academy
Bachelor of Science
Cell Biology & Genetics
https://media-exp1.licdn.com/dms/image/C4E0BAQF8RDQ0gryWVg/company-logo_100_100/0/1533983046351?e=1655942400&v=beta&t=ZojcFF_BMGN4r1Qnk0cKKEu3On46THsm51RUBv6EZAY
University of Lagos
https://www.linkedin.com/school/university-of-lagos/
Travelzoo
2019 Excellence Award
Illinois Hotel & Lodging Association (IHLA)
2016 Illinois State Star of the Industry Award/F&B Heart of the House
Illinois Hotel & Lodging Association (IHLA)
2016 Chicago Regional Star of the Industry Award/F&B Heart of the House
Hyatt Lodge @ McDonald's Corporation Campus
2015 Employee of the Year
Cisco
406454168301JRYK
Cisco IOS Security Specialist
Cisco
404544169937APWM
Cisco Certified Network Associates Security
Cisco
401254167462AKBM
Cisco Certified Network Associate
Nigerian Institute of Management (Chartered)
039081
Graduate of Nigeria Institute of Management
https://www.linkedin.com/in/emily-cooper-49169a159
Oneonta, NY
emily cooper
Digital Asset Specialist at National Baseball Hall of Fame and Museum
https://www.linkedin.com/in/richard-kelly-66405a95
Fly Creek, NY
Richard Kelly
Security Manager at National Baseball Hall of Fame and Museum
https://www.linkedin.com/in/richard-dolhun-cfm-fma-rpa-2b796a48
Cooperstown, NY
Richard Dolhun CFM,FMA,RPA
Facilities Manager at National Baseball Hall of Fame
https://www.linkedin.com/in/evgenizikov
Austin, TX
Evgeni (Eugene) Zikov
Systems Administrator at TRAVELZOO | System Engineer | IT Infrastructure Engineer | Cloud Enthusiast
https://www.linkedin.com/in/erik-strohl-07737712
Cooperstown, NY
Erik Strohl
Vice President of Exhibitions and Collections at National Baseball Hall of Fame
https://www.linkedin.com/in/laurendaube
Washington DC-Baltimore Area
Lauren Daube
Government Account Representative at Carahsoft
https://www.linkedin.com/in/mariadelpilarryan
West Point, NY
Pilar McDermott, Ph.D.
Colonel, U.S. Army (Retired); TEDx Speaker; Gandía Leadership Group, LLC
https://www.linkedin.com/in/victoriacelis
Austin, TX
Victoria Celis
National Alliances Manager | CrowdStrike | MBA Candidate
https://www.linkedin.com/in/rachel-joseph-0683541a2
United States
Rachel Joseph
General Pediatrician
https://www.linkedin.com/in/miguel-melendez-1a45b3ab
Cleveland, OH
Miguel Melendez
Nurse Practitioner at Cleveland Clinic
https://www.linkedin.com/in/kim-simpson-md-faap-843a2a4
Cleveland, OH
Kim Simpson, MD FAAP
Regional Medical Director at UnitedHealth Group
https://www.linkedin.com/in/elizabeth-beach-78466487
Cleveland, OH
Elizabeth Beach
Certified Nurse Midwife at Cleveland Clinic
https://uk.linkedin.com/in/russmaney
London
Russ Maney
Helping global energy companies and energy intensive industries transition to carbon neutral futures and profitably thrive in rapidly changing markets
https://www.linkedin.com/in/ebru-gultekin-a33a5154
Cleveland, OH
Ebru Gultekin
Pediatrician at Cleveland MetroHealth
https://www.linkedin.com/in/lauren-mix-888a3bb9
Cuyahoga Falls, OH
Lauren Mix
Director of Midwifery and Certified Nurse Midwife at Mt Eaton Midwifery
https://www.linkedin.com/in/hulya-bukulmez-md-2b264111
Cleveland, OH
Hulya Bukulmez, MD
Vice Chair Of Pediatric Research at The MetroHealth System (Cleveland, OH)
https://www.linkedin.com/in/alexcowper
Cleveland, OH
Alex Cowper
Certified Nurse Midwife
https://www.linkedin.com/in/michelle-mcintyre-4068481
Lake St Louis, MO
Michelle - McIntyre
Technical Manager of DevSecOps at DXC/Boeing - Government Azure Cloud
https://www.linkedin.com/in/philipwagner
Fort Worth, TX
Philip Wagner
Senior Systems Administrator at NPI (National Presort, LP)
https://www.linkedin.com/in/chad-levendoski-bs-45401735
Westminster, CO
Chad Levendoski, BS
Tools Support Engineer Tier II (BS, CompTIA ITF+, Azure Fundamentals)
DeLanee DeBolt
      
          



            
              
        
              
  

    
        Francis and I teamed up on an IT analyst role this fall and I have to say he was a joy to work with! He is a strong technical resource with a true passion for what he does. He was also extremely receptive, respectful, and professional. I hope to work with Francis again in the future and I would recommend him to anyone!