Aaliyah Henri
Help Desk Associate at The Fortune Society
Help Desk Associate
Aaliyah is a self-growth motivated individual with 5+ years of customer service and a background in administration/telecommunications. She is technologically savvy and is able to maintain a high level of customer satisfaction in a team environment. Aaliyah is efficient in time-critical situations and able to meet all deadlines without compromising quality! If you want customer satisfaction she is an expert at getting people’s needs met!
The Fortune Society
https://www.linkedin.com/company/the-fortune-society
https://media-exp1.licdn.com/dms/image/C4D0BAQHjc_DXjcITCw/company-logo_100_100/0/1519914873706?e=1655942400&v=beta&t=UZUv6Q1qQs9MVKYX71If0uOoxlYPgJ9NXSnscicAfYM
Help Desk Associate
Memorial Sloan Kettering Cancer Center
https://www.linkedin.com/company/memorial-sloan-kettering-cancer-center
• Creation and management of user accounts within the networks domain
• Troubleshoot Pulse Secure and Global Protect issues for users
• Assisted with email set up on user's AND/iOS devices via EzMobile as well as PingID set up for authentication.
• Assisted users set up and troubleshoot proprietary software such as OneMSK, Workday, EzNotify, EPIC, etc.
https://media-exp1.licdn.com/dms/image/C4D0BAQH4614LjzZOhQ/company-logo_100_100/0/1647275401921?e=1655942400&v=beta&t=Cgb2YMy4fEgThIv1VxfmdrZbjkBCLd2X2rDsJ6SLBK4
Information Technology Help Desk Technician, Level 1
The Fortune Society
https://www.linkedin.com/company/the-fortune-society
Oversee and supported 300+ users with Jira ticketing system
Installed and maintained Zoom Room for clients
Software and hardware updates with inventory
Re-image PCs with Windows 7/10
Assisted users gain access to their printers: HP InkJet Pro 400, Multifunction printers, etc
Created accounts for new users/terminated users on Active Directory
https://media-exp1.licdn.com/dms/image/C4D0BAQHjc_DXjcITCw/company-logo_100_100/0/1519914873706?e=1655942400&v=beta&t=UZUv6Q1qQs9MVKYX71If0uOoxlYPgJ9NXSnscicAfYM
Information Technology Intern, Help Desk Technician
Dynalink Communications
https://www.linkedin.com/company/dynalink-communications
Supported a major project transitioning 911 information to a new database; created spreadsheets with former information streamlining the process and saving the company over $2K.
Managed customer activities, monitor provisioning milestones, and coordinate timelines with 4 departments. 
Create and document service tickets from customer calls and provide timely updates when issues occur.
https://media-exp1.licdn.com/dms/image/C4D0BAQE5ew7lauoaFA/company-logo_100_100/0/1519922087376?e=1655942400&v=beta&t=MWpziQbHKIKPkcGJZdu-i4lkwzQyvc4QWa1B7nt8Nt8
Provisioner
Theatre Refreshment Company
https://www.linkedin.com/company/theatre-refreshment-company
Scheduled appointments, meetings, and conferences, and coordinated travel arrangements for the CEO, maintaining confidential information.  
Managed daily operations of the office by completing tasks such as preparing client documents, managing calls, assisting walk-ins, responding to emails, and updating the master calendar. 
Led business development initiatives by preparing reports, composing various documents, as well as maintaining preventative maintenance and inventory for equipment.
https://media-exp1.licdn.com/dms/image/C510BAQFnL9qzvDI5XQ/company-logo_100_100/0/1519938199164?e=1655942400&v=beta&t=FrAUOg8oBThtXU62sk2Xm58Uo1EjYccGZ7ErO9WxQ-Q
Administrative Assistant
Viacom
https://www.linkedin.com/company/viacom
Led initiatives to assist the Executive Production Assistant and other production personnel, ensuring the success of multiple television projects. Notable projects included: Leading audience engagement in the 2015 New Year’s Eve Countdown and multiple Teen Nick Top 10 television specials.  
Assisted with wardrobe, setting up dressing rooms, and managed needs related to talent for MTV/NCredible Networks.  
Assisted with administrative duties including responding to media inquiries, ordered supplies, updated inventory, and completed general production related inquiries.
Handled errands and confidential matters, delivered media, and collected production supplies specific to each shoot. 
Recognized for anticipating needs of executives, prioritizing tasks, and ensuring the timely delivery of all products.
New York, NY
https://media-exp1.licdn.com/dms/image/C4D0BAQHTYwGMfQruFQ/company-logo_100_100/0/1522358369644?e=1655942400&v=beta&t=IlYWO0-5YDFyVK6vR3GZc2OMEqtGrEX1C9ZVp8Jd8KU
Production Assistant
American Apparel
https://www.linkedin.com/company/american-apparel
Completed 100+ online orders daily by auditing and shipping merchandise to customers
Responsible for handling POPs for new styles, organizing, folding and completing put backs.
Performed floor and back stock scans, made tags for tag-less items, damaged
items out (cross trained with Manager on Duty responsibilities)
Improved customer service by projecting friendly and knowledgeable attitude on sales floor and POS system
Soho, New York
https://media-exp1.licdn.com/dms/image/C4E0BAQFo6YzpHrODpw/company-logo_100_100/0/1519856534459?e=1655942400&v=beta&t=Kh1Mx8BNXjOCvGuESXLp_WMlVCfr2Tqy9EhkfZtkzjo
Backstock Associate
CompTIA A+ Certification, Network+ Certification
Information Technology
https://media-exp1.licdn.com/dms/image/C4D0BAQGBS4nAUH4QGQ/company-logo_100_100/0/1646152070136?e=1655942400&v=beta&t=A2zZR-uiSjaHwloy0oAVl8r5W8V8KeMs697Be7zaOKM
Per Scholas
https://www.linkedin.com/school/perscholas/
English Language and Literature, General
Minor in Media Studies and Phycology
3.2
https://media-exp1.licdn.com/dms/image/C560BAQFMT_jKZLlteg/company-logo_100_100/0/1519856522176?e=1655942400&v=beta&t=Q-utNikhqkTiMmHwjZibJfZD2jkuXxdThsx5w3Lz-SI
Queens College
https://www.linkedin.com/school/queens-college/
Art Assoiciates in Writing and Literature 
English Language and Literature, General
https://media-exp1.licdn.com/dms/image/C560BAQEQQGsN3rtCeg/company-logo_100_100/0/1519883234624?e=1655942400&v=beta&t=TG6XFiQBjSp6iNBa0EGXfirNyoTJ_1MP5m3rccEOooA
LaGuardia Community College
https://www.linkedin.com/school/laguardia-community-college/
High School Regents Diploma 
3.1 GPA
Coalition School for Social Change
CompTIA
CompTIA A+
https://www.linkedin.com/in/wynwlsn86
New York City Metropolitan Area
Wayne Wilson
Director, Business Solutions at Per Scholas
https://www.linkedin.com/in/taliapichardo
New York City Metropolitan Area
Talía Pichardo
Full Stack Web Developer
https://www.linkedin.com/in/mildred-wiener-750b068b
Old Bethpage, NY
Mildred Wiener
--
https://www.linkedin.com/in/estiven-neris-3b434b185
New York City Metropolitan Area
Estiven Neris
vet assistant
https://www.linkedin.com/in/kenya-sanchez-5b4a5a1a1
New York City Metropolitan Area
Kenya Sanchez
IT Support Specialist
https://www.linkedin.com/in/theresadelgado00
New York City Metropolitan Area
Theresa Delgado
Help Desk Manager
https://www.linkedin.com/in/luis-bautista
New York City Metropolitan Area
Luis Bautista III
Information Technology Help Desk Technician at G-III Apparel Group
https://www.linkedin.com/in/daniel-barker-984622192
New York City Metropolitan Area
Daniel Barker
Desktop Support Analyst at Barclays
https://www.linkedin.com/in/thileeban-jeyakumar-379799a0
New York City Metropolitan Area
Thileeban Jeyakumar
System Architect at Per Scholas
https://www.linkedin.com/in/ivanrivera3
New York City Metropolitan Area
Ivan Rivera
VP, Vulnerability Management and Governance
https://www.linkedin.com/in/bolajisaibu
Brooklyn, NY
Bolaji Saibu
Director, Instructional Talent and Development at Per Scholas
https://www.linkedin.com/in/aminata-cisse-0a050724
Elmont, NY
Aminata Cisse
Senior Program Manager | Program Director | Director of Operations and Business Services | Executive Business Development Professional
https://www.linkedin.com/in/ashley-tejada-519597a4
New York, NY
Ashley Tejada
IT Technician at INTERFACE COMPUTER COMMUNICATIONS, INC.
https://www.linkedin.com/in/matthewpetersonsullivan
Brooklyn, NY
Matthew Sullivan
Supervisor of Sector Education & Training at The Door - A Center of Alternatives
https://www.linkedin.com/in/ari-colon
Bronx, NY
Ari Colon
Aspiring IT Technician
https://www.linkedin.com/in/curtis-clare-399abb6
New York, NY
Curtis Clare
Desktop Support Analyst II at New York University
https://www.linkedin.com/in/kaav-premier-332b821b6
Fort Mill, SC
Kaav Premier
Technical Lead at Gavs
https://www.linkedin.com/in/l-sinon-850a4b155
Atlanta, GA
L Sinon
gavs at GAVS Technologies
Liked by Aaliyah Henri
https://www.linkedin.com/signup/cold-join
I absolutely love stories like this by Lee.Where are you in your career? 🙌Land your dream job here: https://bit.ly/hirect-w
Liked by Aaliyah Henri
https://www.linkedin.com/signup/cold-join
I am so grateful to have had the pleasure of being around so many awesome Cyber Security Professionals. Their growth and passion is truly inspiring!!…
Liked by Aaliyah Henri
https://www.linkedin.com/signup/cold-join
Photo
#IamRemarkable Workshops (Only)
https://media-exp1.licdn.com/dms/image/C4D07AQFV4wNoXAi12A/group-logo_image-shrink_92x92/0/1630997827543?e=1647691200&v=beta&t=6TPogbem1u-5czVtz2TsvN_GdgokugcOD77lTgtax-s
https://www.linkedin.com/groups/9056180
Per Scholas Alumni Group
https://media-exp1.licdn.com/dms/image/C4D07AQG_xoMv9Ty0_g/group-logo_image-shrink_200x200/0/1631373476180?e=1647691200&v=beta&t=xn1K5q5mnWbUN1Sl--4xC-XKtfgIF3yIC-ef2IVvSHk
https://www.linkedin.com/groups/1769257