Arnold Abille
IT Helpdesk Technician at Toray Advanced Composites
That IT guy
Outgoing and personable IT professional with over 7 years experience in servicing and enhancing technology, focusing on remedying issues in a timely manner while maintaining a positive communication with my customers. If I don’t know it, I’ll learn it. If it is beyond my access, I may know who can help. We got this!
Toray Advanced Composites
https://www.linkedin.com/company/torayadvancedcomposites
• Point of contact for any technology issues and requests.
• Provide remote support to all TAC employees.
• Build, test, and deploy applications to computers and servers.
• Create and provide help documents to IT staff and organization.
• Manage corporate application licenses and subscriptions.
• Install and upgrade license servers for manufacturing applications.
•	Process purchase requisitions for IT inventory, projects, and requests.
•	Liaison for vendors to complete internal projects.
Fairfield, California, United States
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IT Helpdesk Technician
Sunrun
https://www.linkedin.com/company/sunrun
•	Own and maintain Salesforce user provisioning process for 4,000 Sunrun employees in production 
•	Assisted in the development and testing of enhancements for the user provisioning process 
•	Create detailed user stories for bugs and enhancements, and coordinate communications with end-users and stakeholders 
•	Provide technical support and guidance for Salesforce related issues including on-call 
•	Maintain SFDC licenses daily
•	Enforce SOX Compliance of corporate accounts
•	Create and maintain how-to documents in Atlassian
San Francisco Bay Area
https://media-exp1.licdn.com/dms/image/C560BAQE9S2Bs9CDILw/company-logo_100_100/0/1568223789579?e=1655942400&v=beta&t=6Ty5CXwkR8PlBHBOCmsJizPCUy0PYSrFqpuoVbv_21I
Associate CRM Development Analyst
Sunrun
https://www.linkedin.com/company/sunrun
•	Provide helpdesk, desktop, and phone support to 4,000 Sunrun employees including contractors, executive staff, and remote users
•	Administer Windows Server 2012/2016 Systems
•	PC and Mac workstation setup for new hires and contractors 
•	Collect, report, and provide solutions to trending issues
•	Work with clients to understand their needs and implement meaningful technical solutions 
•	Active Directory and Group Policy Management
•	Point of contact for service disruptions for SF office
•	Manage and maintain Corporate Service accounts and licenses
•	Experience as an application administrator for Okta SSO
•	Create and maintain Sunrun IT help desk documentations of services and escalations
•	Interview and train new IT staff members 
•	Collaborate with Facilities for ecycle events
•	Own and maintain SF IT inventory
San Francisco Bay Area
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Service Desk II
Sunrun
https://www.linkedin.com/company/sunrun
•	Provide helpdesk and phone support to 2,000 Sunrun employees including contractors, executive staff, and remote users 
•	Support Windows Server 2008/2012 Systems
•	Document, escalate, and communicate all service disruptions 
•	Point of contact for any service upgrades or maintenance for Sunrun 
•	Provide early AM support for East Coast users 
•	Manage users’ accounts in Active Directory, Gmail, Salesforce/Remedyforce, Oracle, and Jira issuing customized permissions and access to files and placed in corresponding groups 
•	Remotely troubleshoot VPN and software issues using Team Viewer or Bomgar
San Francisco Bay Area
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NOC/Helpdesk Incident Coordinator
Sunrun
https://www.linkedin.com/company/sunrun
•	Provide helpdesk and desktop support to 400 Sunrun employees including contractors, executive staff, and remote users 
•	Addressed and resolved a minimum of 20 JIRA tickets weekly including data migration, hardware requests, meeting setups, printer issues, phone issues, and new hires 
•	Image Lenovo laptops using MS Windows Utilities and Acronis Snap Deploy 
•	Manually created and disabled user accounts in Active Directory, Gmail, and JIRA issuing customized access files and placed in corresponding groups 
•	Process PR/PO, Quotes, RMAs, and purchases of hardware and software 
•	Install/uninstall hardware components such as hard drives and RAM during upgrades 
•	Install/uninstall network devices and printers 
•	Image over 500 machines with a recovery disk using MS Windows Utilities and Acronis Snap Deploy 
•	Handle and set up 200 new hires’ supplies, peripherals, devices, and machines prior to start date 
•	Organize team inventory room by logging detailed hardware information & software license keys in Microsoft Excel and Google Apps 
•	Inventory issued PCs, Macs, and peripherals into Excel and Google Sheets
San Francisco Bay Area
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Helpdesk Intern
Year Up
https://www.linkedin.com/company/year-up
•	Year Up is a rigorous one year program that teaches I.T. and professionalism learning all the basic fundamentals of technology
•	Intense Training Kit Exam Prep to earn a A+ Certification CompTIA 
•	Exceeded expectations by submitting all deliverables and demonstrates reliability according to contract
•	Maximized efficiency of work processes by providing guidance to 20 team members, documentation and implementation of training room minutes
•	Prepared room setup laptops, projectors, audio and secured rooms accordingly before and after class sessions as Operations Manager
•	Served as an organizational spokesman by reaching out to bystanders during Walk for Opportunity
San Francisco, CA
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IT Trainee
CNIT
Going though an 11 month program at Year Up Bay Area SF studying technology skills, professional skills, business skills, and public speaking skills though hands on experience.
https://media-exp1.licdn.com/dms/image/C560BAQF73RrvGNi5WA/company-logo_100_100/0/1521894791497?e=1655942400&v=beta&t=wXPY8yw4cndGPXV-ab-ZqiESmE4NIKBGAJohLg9pAHk
City College of San Francisco
https://www.linkedin.com/school/city-college-of-san-francisco/
Certification of Graduation
Vacaville High School
CNIT 100
34784
CNIT 103
34792
CNIT 104
34786
CNIT 105
75339
OS X Mavericks Support Essentials
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• Work with IT Security to ensure Windows 10 Image meets security standards
• Configure group policy for new image in 2012 server
• Install standard corporate applications
Windows 10 Hardening Image and Deployment
I have been involved in a domain migration project, which required my usage of ADMT(Active Directory Migration Tool) to migrate systems, users, and group accounts into our new domain.

I have personally migrated systems and used the Security Translation Wizard to migrate users accounts that were different from the old and new domain.
Sunrun Domain Migration
•	Assign tickets to team making sure Salesforce queue is clear
•	Manage Shoretel phone queue for appropriate coverage
•	Reduce number of aged tickets in ticketing system by 40%
•	Lowered abandoned calls from 10% to 3%
•	Provide phone and ticket graph in weekly report
•	Set the expectations high for next runner up
Service Desk Lead Trial
Set up extended office with 10+ employees by installing and testing phones, network connectivity, and network printer.
Roseville Office Setup
Volunteered with Habitat for Humanity and GRID Alternatives to install solar panels on lower income housing in Walnut Creek.
GRID Alternatives / Habitat for Humanity
http://www.gridalternatives.org/regions/bayarea/partner/sponsorship-opportunities/
Provided relocation support of a 400+ sized company by purchasing hardware, patching and testing network connections, configuring phone VoIP, assembling workstations, configuring network printers, and testing wireless network
Office Relocation
• Won 1st place out of 10 teams
• Created an effective PowerPoint presentation to convince the Year Up Bay Area Grant Committee that Child's Play Charity should receive a $150,000 technology grant
Grant for Good
Created and helped manage a website to attract and inform vendors on a cross-site collaborative project, as well as delegating and directing tasks among team members to ensure productivity.
PLAN IT
http://atran0114.wix.com/thetaskmanagers
Working as System Administrator in building the Workfront application for the Sunrun IT Department.
Workfront Core Group
Education
Year Up
https://www.linkedin.com/company/year-up
Walked around Downtown Silicon Valley spreading the word of Year Up to anyone who looked interested.
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Year Up Representative
Year Up
Year Up Technical Training Certificate
https://www.linkedin.com/in/maria-avila-034bb5100
Morgan Hill, CA
Maria Avila
Recruiter
https://www.linkedin.com/in/lavon-holman-mba
Walnut Creek, CA
La Von Holman
SR HRBP  at Toray Advanced Composites
https://www.linkedin.com/in/eric-leong-a3063a17
San Francisco Bay Area
Eric Leong
Toray Advanced Composites
https://www.linkedin.com/in/pvanluven
Milpitas, CA
Paul Van Luven
Controller at Onanon, an Amphenol company
https://www.linkedin.com/in/marina-campos-3692b818a
Modesto-Merced Area
marina Campos
QA Admin Coordinator at Toray Advanced Composites
https://www.linkedin.com/in/gilbert-lee-a6a63432
Walnut Creek, CA
Gilbert Lee
Welder/Fabrication/Industrial Electrician (apprentice)/Industrial (journeyman) Maintenance at Toray Advanced Composites
https://www.linkedin.com/in/patsy-craig-16064796
Milledgeville, GA
Patsy Craig
President/Owner
https://www.linkedin.com/in/roy-hargrove-7b57a529
Pittsburg, CA
ROY HARGROVE
Independent Consultant
https://www.linkedin.com/in/rhonda-duke-b7961864
Greater Tampa Bay Area
Rhonda Duke
Restaurant Manager at FlameStone American Grill
https://www.linkedin.com/in/william-row-8239074a
Morgan Hill, CA
William Row
Applied and Fine Arts Department Chair at Morgan Hill Unified School District
https://www.linkedin.com/in/jeremy-lopez-894ab9174
Morgan Hill, CA
Jeremy Lopez
EMT First Responder
https://www.linkedin.com/in/nancy-delgado-639785109
San Jose, CA
Nancy Delgado
Replacement income when get stroke, heart attack and cancer.
https://www.linkedin.com/in/hanchiehc80
Indianapolis, IN
Hanchieh Coldman
US Army Medical District Recruiting Manager
https://www.linkedin.com/in/caitilyn-taylor-432024142
Kansas City, MO
Caitilyn Taylor
Dedicated, loyal, and personable with a passion for efficiency and accuracy.
https://www.linkedin.com/in/debbysloey
Solvang, CA
Debby Sloey
Logistics Manager
https://www.linkedin.com/in/james-nunes-a442b9192
San Francisco Bay Area
James Nunes
Student
https://www.linkedin.com/in/matthew-tanner-csp-52b6496b
San Luis Obispo, CA
Matthew Tanner, CSP
Safety Engineer at United States Space Force, DAF Civilian
https://www.linkedin.com/in/jenniferbarrett4
Orlando, FL
Jennifer Barrett
Cast Member at Walt Disney World
https://www.linkedin.com/in/william-l-hoffman-047194105
United States
William L Hoffman
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Michael Cole
      
          



            
              
        
              
  

    
        Arnold worked under me at Sunrun for several months as a Desktop Support Technician at our Sunrun HQ in San Francisco. Arnold was an exceptional technician, focused on customer service and delivering results. He frequently worked closely with our executive team, providing white glove service and never missed a deadline or a project deliverable. Arnold would be an exceptional addition to any IT team and is a dedicated, and driven professional. 
Liked by Arnold Abille
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Excited to share that I'm a certified Okta  Professional!
Liked by Arnold Abille
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Just one month on the job with Cloudbakers | Qwinix  and I'm already a certified Google Collaboration Engineer! They gave me all the tools I needed…
Liked by Arnold Abille
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Finally got this in the mail today! The excitement is real for me right now.#ceh #eccouncil #certification #certified
Year Up Students
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https://www.linkedin.com/groups/3977420
Year Up
https://media-exp1.licdn.com/dms/image/C5607AQEByq4qr9adqg/group-logo_image-shrink_200x200/0/1631403130691?e=1647687600&v=beta&t=HAN4epEoVQmYRXO3HLcLpVJ8k8tNz9thLZxBATBCnV4
https://www.linkedin.com/groups/1086977
IT Specialist Cybersecurity Network
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https://www.linkedin.com/groups/3090362
Year Up Alumni
https://media-exp1.licdn.com/dms/image/C5607AQHoH7keGnRxzw/group-logo_image-shrink_200x200/0/1631430348652?e=1647687600&v=beta&t=Xb5F_UTaKFUCfWUE6W7C_BePSsVr6adGYXOIP3ghwZs
https://www.linkedin.com/groups/1805429