amro abdulwahid
Network Associate at Dataprise
network associate dataprise
experienced technical support engineer demonstrated history working information technology service industry . obtained compttia a+ , net+ & security+ skilled window server o365 administrating , powershell , virtualization , window mac troubleshooting , hardware , software , network , voip , printer configuration administration .
Dataprise
https://www.linkedin.com/company/dataprise
Taking ownership of customer incidents by providing telephone/remote/email support to Dataprise clients.
Troubleshooting and resolving various technical issues related to computer hardware and software problems.
Configuring and troubleshooting issues related to the following technologies (and much more!): Windows Server, DNS, DHCP, VPN Clients, Group Policy, Folder Permissions, Firewalls, VMWare servers, Printers on Terminal/Citrix servers, Printer Servers, Office 365, Mac’s, workstation and network connectivity issues, Exchange Server, and Microsoft Office Applications and the latest versions of the Microsoft Office suite.
Collaborating with a great team to identify solutions to customer support requests and escalating to more senior team members or external resources as needed.
Learning a ton, being faced with new challenges every day, and gaining exposure to all of the most cutting-edge technologies
Jessup, Maryland
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Network Associate
Dataprise
https://www.linkedin.com/company/dataprise
Taking ownership of customer incidents by providing telephone/remote/email support to Dataprise clients.
Troubleshooting and resolving various technical issues related to computer hardware and software problems.
Configuring and troubleshooting issues related to the following technologies (and much more!): Windows Server, DNS, DHCP, VPN Clients, Group Policy, Folder Permissions, Firewalls, VMWare servers, Printers on Terminal/Citrix servers, Printer Servers, Office 365, Mac’s, workstation and network connectivity issues, Exchange Server, and Microsoft Office Applications and the latest versions of the Microsoft Office suite.
Collaborating with a great team to identify solutions to customer support requests and escalating to more senior team members or external resources as needed.
Learning a ton, being faced with new challenges every day, and gaining exposure to all of the most cutting-edge technologies.
Rockville, Maryland
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Technical Support Engineer
Alliance InfoSystems, LLC
https://www.linkedin.com/company/alliance-infosystems
•	Provide Windows Server 2008, 2012 System building, monitor, and administration 
•	Office 365 Administrating
•	Network and printer configuration and troubleshooting 
•	Windows and Mac remote and onsite support 
•	Provide technical support with computer hardware and software
•	Document incoming requests from end users via telephone, e-mail or other established support channels
•	Track customer issues and resolutions
•	Document all relevant information including name, department, contact information, nature of issue, troubleshooting steps taken and resolution.
•	Identify and learn appropriate software and hardware used and supported by the organization
•	Perform preventative maintenance when needed including checking and cleaning workstations, printers and peripherals
•	Perform post-resolution follow-ups to help requests
•	Contribute to overall team effort in achievement of established overall goals
Baltimore, Maryland Area
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Technical Support Engineer
Shata Insurance Group
https://www.linkedin.com/company/shata-insurance-group
Planned and deployed site's Network and wiring.
Planned, configured, and deployed Windows Server 2016 
O365 Deployment, and administrating
Develop and maintain installation and configuration procedures.
Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups
Create, change, and delete user accounts per request.
Support Users requests and issues
Supervising Computer Activities
Provide hardware and software support
Improves system performance by identifying problems
Network Troubleshooting
Columbia, Maryland
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System Administrator
TEKsystems
https://www.linkedin.com/company/teksystems
Contracted to work on different assignments. 
Provide technical assistance with computer hardware, networks and software 
Field incoming requests from end users via telephone, e-mail or other established 
support channels 
Resolve issues for clients in person, or remotely. 
Track customer issues and resolutions 
Document all relevant information including name, department, contact information, 
nature of issue, troubleshooting steps taken and resolution.
Onsite Maintenance visitation
Linthicum Heights, MD
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IT Contractor
Master's degree
Taking my Career to the next level by pursuing Cybersecurity graduate program integrates both technical and non-technical courses in Cybersecurity to have better understanding and hand-on experience in management, analytical, investigative, operational, and technical leadership roles in the Cybersecurity.
Cybersecurity
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University of Maryland Baltimore County
https://www.linkedin.com/school/university-of-maryland-baltimore-county/
Bachelor's degree
Graduated with a Bachelor degree in Network Cyber Security
Network Cyber Security Engineering
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University of Maryland University College
https://www.linkedin.com/school/university-of-maryland-global-campus/
Associate's degree
Graduated with Associated degree in Computer Information Systems
Information Technology
CUNY
University of Maryland Baltimore County
www.credly.com
Academic Integrity Tutorial Badge
https://www.credly.com/badges/fa111b88-d6de-4de2-bf85-9af616a0fa4b?source=linked_in_profile
LinkedIn
www.linkedin.com
Customer Service Foundations
http://www.linkedin.com/learning/customer-service-foundations-2
LinkedIn
www.linkedin.com
Learning Office 365
http://www.linkedin.com/learning/learning-office-365-5
LinkedIn
www.linkedin.com
Microsoft Teams Essential Training
http://www.linkedin.com/learning/microsoft-teams-essential-training-5
LinkedIn
www.linkedin.com
Office 365: Learning Outlook
http://www.linkedin.com/learning/office-365-learning-outlook
CompTIA
COMP001021283400
CompTIA A+
CompTIA
www.youracclaim.com
CompTIA IT Operations Specialist – CIOS Stackable Certification
https://www.youracclaim.com/badges/a537dff7-aeca-4ebe-8472-0198fdb565a5/linked_in_profile
CompTIA
www.youracclaim.com
COMP001021283400
CompTIA Secure Infrastructure Specialist – CSIS
https://www.youracclaim.com/badges/a48b931e-bcde-4da8-a73f-6a341350613e/linked_in_profile
CompTIA
www.youracclaim.com
COMP001021283400
CompTIA Security+
https://www.youracclaim.com/badges/2bedadc5-39d6-4a15-9fcd-e449f71eb3cc/linked_in_profile
CompTIA
www.youracclaim.com
COMP001021283400
Comptia Network+
https://www.youracclaim.com/badges/ec941f6d-3bc6-45c7-8dca-974ddc625284/linked_in_profile
Barracuda
www.dropbox.com
Barracuda Essentials for O365 Certified Product Specialist
https://www.dropbox.com/s/8c62hfzjk95lg0j/Barracuda%20Essentials%20for%20O365%20Certified%20Product%20Specialist.pdf?dl=0
https://www.linkedin.com/in/glenn-vopper-ii
Jacksonville, FL
Glenn Vopper II
Business Analyst and Operations Manager at Engineering Recruiting Experts, LLC
https://www.linkedin.com/in/jarrod-washington-8b2a9847
Folsom, CA
Jarrod Washington
Cloud Sales Leader | West/Central US & Canada - Leader/Chair - Recruitment & Retention | Diversity Council ERG | Black @ Extreme (BEX) at Extreme Networks
https://www.linkedin.com/in/zoe-scott-b513041b9
Los Angeles, CA
Zoe Scott
Business Development Representative at ORS GROUP
https://www.linkedin.com/in/matthew-c-rizzo
Great Neck, NY
Matthew Rizzo
Helping professionals assess their current financial situation, identify areas for improvement and create manageable goals so they can retire with dignity.
https://www.linkedin.com/in/patrickdomingues
Jacksonville, FL
Patrick Domingues
🅷🅴🅻🅿🅸🅽🅶 🅱🆄🆂🅸🅽🅴🆂🆂🅴🆂 🆆🅸🆃🅷 🅲🆈🅱🅴🆁 🆂🅴🅲🆄🆁🅸🆃🆈 🅰🆆🅰🆁🅴🅽🅴🆂🆂 | HIT, HIPAA, ITIL, SixSigma Green. |
https://www.linkedin.com/in/kazisahsan
Santa Ana, CA
Kazi Ahsan
Cybersecurity Analyst (Appsec) | Security+ | CySA+ | AWS Cloud Practitioner
https://in.linkedin.com/in/sangeeta-saxena-2303931bb
New Delhi
Sangeeta Saxena
Information Technology Support Specialist at Confidential
https://www.linkedin.com/in/ubong-essien-135658b9
Washington DC-Baltimore Area
Ubong Essien
People Oriented IT Professional | Client Advocate | Network Consultant at Dataprise
https://www.linkedin.com/in/aakash-patel-00b78371
Germantown, MD
Aakash Patel
Microsoft AZ-500,AZ-900 | CompTIA Sec+, Net+, CYSA+, CSPA
https://www.linkedin.com/in/mrstephenkjones
Washington DC-Baltimore Area
Stephen Jones
Vice President Cybersecurity at Dataprise
https://www.linkedin.com/in/greg-mack-b0331283
Bethesda, MD
Greg Mack
IT Systems Administrator at Inteleos
https://www.linkedin.com/in/adamkirshon
Washington, DC
Adam Kirshon
Chief Operating Officer at History Factory | Helping companies utilize their most undervalued asset
https://www.linkedin.com/in/sean-morrisey-76404897
Montgomery Village, MD
Sean Morrisey
Information Technology Support Engineer at Arch Amenities Group
https://www.linkedin.com/in/leslie-odom-roland-8476b51bb
Pikesville, MD
Leslie Odom Roland
Mortgage Specialist at Guidance Residential
https://www.linkedin.com/in/jorelmedayil
New York City Metropolitan Area
Jorel Medayil
RPA!!
https://www.linkedin.com/in/polycarpe-sagang-fantcho-063228184
United States
Polycarpe Sagang Fantcho
System Administrator at Trinitech  Consulting inc
https://www.linkedin.com/in/juan-rico-408841115
Dallas-Fort Worth Metroplex
Juan Rico
Network Engineer at Innovative TCS, LLC
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Hello Amazing people, my blog has launched. Go, visit and learnhttps://techyorbit.com/
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View my verified achievement from University of Maryland, Baltimore County.
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I renewed my MS Certification today! #Microsoft #microsoftazure #microsoftsentinel #securityoperations #microsoft365 #professionaldevelopment #infosec
https://www.linkedin.com/in/amro-abdulwahid
Kansas City, MO
Amro Abdulwahid, MSc, EIT
Transportation Planning Engineer at HNTB || Traffic Operations & Planning Analysis || Micro & Macro-simulations || Project Managment.
Hilal Hajj Express 2019 Professionals
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University of Maryland Global Campus (UMGC) Alumni
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