Aaliyyah Abdul-Haqq
Field Engineering Academy at Apple
Field Engineering Academy @ Apple Inc
Apple
https://www.linkedin.com/company/apple
As part of an Apple sales team, I will inspire, educate and enable our customers to transform the way they do business with Apple products. I will complete technical training in networking, deployment and management, security, app dev, sales foundations, and soft skills. As I progress through this experience, I will learn to use these skills in customer facing activities such as account planning, technical discussions, product demonstrations and solution development.
https://media-exp1.licdn.com/dms/image/C560BAQHdAaarsO-eyA/company-logo_100_100/0/1595530301220?e=1655942400&v=beta&t=lXP662hMk1zfbIVzKnghCZiIqJ7XeePPO8E-MoT5fWQ
Field Engineering Academy
Apple
https://www.linkedin.com/company/apple
-Work closely with Support Manager to improve Genius Bar workflow, implement strategies to improve check in and wait time procedures, and further partnership with other Managers to ensure full awareness of Genius Bar performance and opportunities.
-Deliver feedback and NPS conversations on a consistent basis to Genius Bar team in order to improve customer and employee experience
-Facilitate ongoing and in the moment training to ensure team is achieving or exceeding in Technical Expertise & Empathy 
-Address Genius Bar NPS Detractors and provide follow up training and feedback when necessary
-Facilitate the Match Up role to ensure wait times do not exceed quoted times 
-Organize and deliver Genius Bar training for new team members after Core to Store
-Respond to Genius Bar customer service issues
-Ensures that team is performing in conjunction with any new corporate initiatives
Syracuse, New York Area
https://media-exp1.licdn.com/dms/image/C560BAQHdAaarsO-eyA/company-logo_100_100/0/1595530301220?e=1655942400&v=beta&t=lXP662hMk1zfbIVzKnghCZiIqJ7XeePPO8E-MoT5fWQ
Lead Genius
Dale Carnegie High Impact Presentation
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LinkedIn
www.linkedin.com
Giving Your Elevator Pitch
https://www.linkedin.com/learning/giving-your-elevator-pitch
Apple
Apple Certified Mac Technician (ACMT)
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Austin Goodwin
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Mary Ann Feltham
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https://www.linkedin.com/in/crobb3ny
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Charles Robbins
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Patrick Buecheler
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Rochester, New York Metropolitan Area
Paul Petrosino
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https://www.linkedin.com/in/aplayton6
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Andrew Layton
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https://www.linkedin.com/in/dakota-shively-675b52178
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Dakota Shively
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Liverpool, NY
Alec Suits
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https://www.linkedin.com/in/curthackney
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Curt Hackney
Expert at Apple Retail
https://www.linkedin.com/in/david-treharne-jr-48759a143
Greater Syracuse-Auburn Area
David Treharne Jr.
Pro at Apple
https://www.linkedin.com/in/fatimajspringer
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Fatima Springer
Global Recruiting at Apple
https://www.linkedin.com/in/christopher-brown-b37b90b7
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https://www.linkedin.com/in/marykoontz
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https://www.linkedin.com/in/hieunicorn
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Hieu Do
 Technical Recruiter, Machine Learning & AI at Apple
https://www.linkedin.com/in/shuynh
San Francisco Bay Area
Sandy Huynh
Hardware Recruiting
https://www.linkedin.com/in/chantalboules
San Francisco Bay Area
Chantal Boules
Sr. UR at Apple 🍏
Ryan D.
      
          



            
              
        
              
  

    
        Aaliyyah is truly an asset to her organization. She excels at time management, quality of work, and one of the hardest skills in business, peer leadership. Aaliyyah is able to stay focused even during pressuring situations and never loses sight of her moral compass. 

During my five years working with Aaliyyah at Apple, I always knew I could turn to her for guidance when faced with a difficult situation. Not only did I look to Aaliyyah for help, but so did the whole team (managers included).

Aaliyyah is truly a hard worker and always produces great results. She is always able to balance the needs of the customer with the needs of the business, which is a skill that is truly hard to find. 

Any chance to hire Aaliyyah is a great opportunity that any hiring manager should be pleased to have.
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