Ashley Albright
Automation Integrations and Operations at Intercom
Automation Integrations and Operations at Intercom
Intercom
https://www.linkedin.com/company/intercom
Head of automation strategy responsible for anticipating, scaling, creating, and refining machine learning within Intercom. Updates executed have increased the speed and rate of resolutions, overall customer satisfaction, and the use of self-service materials. Enthusiastic leader and communicator of customer and teammate needs.
Chicago, Illinois, United States
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Automation Integrations and Operations
Amount
https://www.linkedin.com/company/amount
Point of contact for top enterprise clients, preparing analytical reports based on datasets to advise and deliver actionable solutions. Cross-functional communication and technology expert, involved in triaging KPIs between client and technical stakeholders, streamlining needs to ensure profitable and effective performance outcomes.
Greater Chicago Area
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Customer Success Analyst
Amount
https://www.linkedin.com/company/amount
Chicago, Illinois, United States
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Product Development Analyst
Uber
https://www.linkedin.com/company/uber-com
Performed research and data analysis of support interactions to produce situational playbooks. Proactively elevated consumer trends to stakeholders and removed roadblocks to resolutions. Researched and uncovered concerns and improved processes, including remedying system error discovered to cost $6.2MM + in 2019.
Chicago, IL
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Senior COE Specialist (Program Specialist)
Uber
https://www.linkedin.com/company/uber-com
Chicago, Illinois
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Restaurant Advanced Support Specialist
Marsy's Law for All
https://www.linkedin.com/company/marsys-law-for-all
Strengthened relationships and gathered support by organizing and leading community events, designing the WI affiliate webpage, and creating social media following. Developed, launched, and supervised internship and mentorship programs for college-aged individuals.
Madison, Wisconsin Area
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Field Representative
Wisconsin Department of Corrections
https://www.linkedin.com/company/wicorrections
Facilitated rehabilitation of offenders from arrest to release through counseling and skills-training. Prepared official reports detailing progress course and treatment recommendations.
Madison, Wisconsin Area
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Department of Corrections - Community Corrections Intern
United Way of Dane County
https://www.linkedin.com/company/united-way-of-dane-county
Provided crisis intervention and safety planning for community members

Developed English/Spanish resource guide of social service opportunities in Dane County
Madison, WI
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Community Resource Specialist
Sconnie Nation
https://www.linkedin.com/company/sconnie-nation
Performed cashier and key holder duties. Assisted in setting up displays, inventory management, and customer service.
Madison, Wisconsin Area
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Sales Associate Cashier
Starbucks
https://www.linkedin.com/company/starbucks
Prepared food and beverage items in a timely and orderly manner for customers. Performed cashier and customer service duties as needed.
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Barista
Bachelor’s Degree
Obtained Bachelor of Arts degree in Social Welfare, Bachelor of Arts degree in Legal Studies, and Certificate in Criminal Justice while attending the University of Wisconsin - Madison from September of 2014 to December of 2017.
Social Welfare, Legal Studies, Criminal Justice
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University of Wisconsin-Madison
https://www.linkedin.com/school/uwmadison/
High School
Edgerton High School
Animal Welfare
PAWS Chicago
https://www.linkedin.com/company/paws-chicago
Aided in processing and homing of rescued animals to the shelter facility
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Volunteer
Social Services
Crisis Text Line
https://www.linkedin.com/company/crisistextline
Worked as a team to counsel individuals experiencing a crisis situation. Underwent intensive training programming to protect and serve those who are experiencing a crisis or may be actively engaging in harmful practices. Engaged in high-risk scenarios --learning reflective listening, collaborative problem solving, and crisis management techniques along the way.
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Crisis Counselor
Social Services
DAIS (Domestic Abuse Intervention Services)
https://www.linkedin.com/company/domestic-abuse-intervention-services
Provided confidential support, crisis intervention and suicide prevention support for victims and survivors of intimate partner violence. Invoked strategic measures to aid mental health and development of individuals experiencing a crisis and provided solutions for management and future intervention.  Utilized telephone, text messages and web chat service to interact with clients and allies.
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Crisis Hotline Specialist
Social Services
Canopy Center, Inc.
https://www.linkedin.com/company/canopy-center-inc-
Assisted in preserving the goal of strengthening families and supporting children, teens and adults impacted by trauma and adversity. Provided child care and support for youth while adult programming was in session. Provided clerical support, maintained building security, and maintained calendar all while providing confidential, comfortable and professional support to those utilizing the Canopy Center and CASA services. Provided major fundraising assistance for the “Stand up and Sing for Kids!” silent auction event where we raised funds to support the continuation of these necessary services in the community.
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Childcare Provider and Office Support
Intercom
credentials.intercom.com
43461926
Conversational Support Expert
https://credentials.intercom.com/05a52519-1568-444c-964c-7da3af5850f8
LinkedIn
www.linkedin.com
Handling Workplace Change as an Employee
http://www.linkedin.com/learning/handling-workplace-change-as-an-employee
LinkedIn
www.linkedin.com
Being an Effective Team Member
http://www.linkedin.com/learning/being-an-effective-team-member
LinkedIn
www.linkedin.com
Developing Credibility as a Leader
http://www.linkedin.com/learning/developing-credibility-as-a-leader
LinkedIn
www.linkedin.com
Having an Honest Career Conversation with Your Boss
http://www.linkedin.com/learning/having-an-honest-career-conversation-with-your-boss
LinkedIn
www.linkedin.com
Internal Interviewing
http://www.linkedin.com/learning/internal-interviewing
LinkedIn
www.linkedin.com
Proven Success Strategies for Women at Work
http://www.linkedin.com/learning/proven-success-strategies-for-women-at-work
Google
PDR
Fundamentals of Digital Marketing
https://www.linkedin.com/in/rebecca-raeder-135060136
Minneapolis, MN
Rebecca Raeder
Experienced Client Support Associate
https://www.linkedin.com/in/kyle-johntz-connor-1587a4100
Greater Chicago Area
Kyle Johntz Connor
Data Decision Science Associate
https://www.linkedin.com/in/danielle-marks-01588a150
New York, NY
Danielle Marks
Marketing Associate, Market Technology
https://www.linkedin.com/in/benjamin-leffb071
Stanford, CA
Benjamin Leff
Co-Founder & CEO @ Verasight (We're hiring!)
https://www.linkedin.com/in/achampionclay
Greater Chicago Area
Angela Champion Clay
Strategy and Operations specialist at Amount that enjoys making art.
https://www.linkedin.com/in/alyssafreeberg
New York, NY
Alyssa Freeberg
Junior Sales Operations Analyst
https://www.linkedin.com/in/hayleycohen
United States
Hayley Cohen
M&A Sourcing Specialist, Vet Services at Petco
https://www.linkedin.com/in/emily-delaurelle-a423a6200
Madison, WI
Emily DeLaurelle
Legislative Aide for Representative David Steffen
https://www.linkedin.com/in/erlindagarcia
Chicago, IL
Erlinda Garcia
Vice President, Diversity, Equity & Inclusion ▪  Ex-Uber  ▪ Marketing ▪ Program Management
https://www.linkedin.com/in/landis-holdorf
Marathon County, WI
Landis Holdorf
District Outreach Specialist at U.S. House of Representatives
https://www.linkedin.com/in/mitulpatel2003
Milpitas, CA
Mitul Patel
Client Platform Engineer at Fast
https://www.linkedin.com/in/rachaholmes
Nashville, TN
Rachel Holmes
Principal, Recruiting at LaSalle Network
https://www.linkedin.com/in/tresnaeramsey
Phoenix, AZ
Tresnae Ramsey
Employee Experience, People & Culture, DEI
https://www.linkedin.com/in/darshita-shah-m-a-067a02136
Chicago, IL
Darshita Shah, M.A.
Director at Institute for Organizational Psychology
https://www.linkedin.com/in/alejandra-acevedo-5a0852132
Belmont, CA
Alejandra Acevedo
Customer Support Specialist
https://www.linkedin.com/in/mauricio-mino-a4267b62
Atlanta Metropolitan Area
Mauricio Mino
Customer Success Manager at CareerBuilder
https://www.linkedin.com/in/deion-brown-5097b1ab
Raleigh-Durham-Chapel Hill Area
Deion Brown
Program & Analytics Manager of Incubation  at Lenovo
https://www.linkedin.com/in/mariofpeterson
United States
Mario Peterson
Customer Success Account Manager at Microsoft
https://www.linkedin.com/in/amyyeung11
San Francisco Bay Area
Amy Yeung
Ecommerce Planner
https://www.linkedin.com/in/ashley-n-albright
Washington DC-Baltimore Area
Ashley Albright
Client Services Professional | Executive Account Management | Client Advocate | Data Analytics | Project Management
https://www.linkedin.com/in/ashley-moritz-2b128487
Joplin Metropolitan Area
Ashley Moritz
Sales & Marketing Coordinator  at H. E. Williams, Inc.
https://www.linkedin.com/in/ashley-albright-9aa6a572
Baltic, SD
Ashley Albright
Marketing Production Assistant at Hefty Seed Company
https://www.linkedin.com/in/ashley-a-51602886
Detroit, MI
Ashley A.
Housing Accommodations Coordinator at University of Michigan
University of Wisconsin–Madison
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https://www.linkedin.com/groups/35913
Kappa Alpha Theta - Psi Chapter Alumnae (University of Wisconsin)
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https://www.linkedin.com/groups/3670522
Bucky Networking
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https://www.linkedin.com/groups/82155
UW-MADISON ALUMNI IN CHICAGO
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https://www.linkedin.com/groups/154166
Kappa Alpha Theta | Alumni
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https://www.linkedin.com/groups/12003850