andy wall
Customer Success Manager at Moxion
customer success , documentation independent film
come documentation technical writing combination extensive background email-based customer success focus clarifying complex , drive accrue comprehensive product knowledge , love puzzle choosing right word clearly communicate constructively . ’ also recurring contributor weekly support ( @ wesupportnyc ) newsletter continue work creative project .
Moxion
https://www.linkedin.com/company/moxion-io
- Maintain knowledge base in elev.io and Help Scout through all sizes of product launches.
- Run demos and training sessions for film industry professionals in Chime and Zoom.
- Launched and maintain fortnightly product release notes in ReleaseNotes and Help Scout.
- Log and work with developers on prioritizing bugs and feature requests in Slack and Jira. 
- Email and phone support to ensure the successful implementation of Moxion for creatives of all technical proficiencies.
Greater Los Angeles Area
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Customer Success Manager
Vimeo
https://www.linkedin.com/company/vimeo
- Main point of contact via ZenDesk for all cases related to Vimeo’s On Demand service.
- Wrote or updated all internal documentation related to Vimeo On Demand. 
- Utilized deep product knowledge to work with devs on bug tickets in Github and Jira.
- Used G Suite to analyze and translate site usage into new policies and documentation.
Greater New York City Area
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Manager, Platform and VOD Support
Vimeo
https://www.linkedin.com/company/vimeo
- Handled all inquiries from potential Enterprise-level users in Salesforce Desk and ZenDesk.
- Updated internal documentation related to Enterprise customers. 
- Tracked user requests for possible new product directions in G Suite.
Remote & NYC
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Manager, Enterprise Support
Vimeo
https://www.linkedin.com/company/vimeo
- Managed the overnight support team & served as main POC to daytime staff via HipChat.
- Handled the approval of timecards and scheduling using MS Office.
- Trained overseas support members via G Suite screen shares, HipChat, and Slack.
Greater New York City Area
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Manager, Community After Hours Support
Vimeo
https://www.linkedin.com/company/vimeo
- Provided detailed, thorough customer support via Salesforce Desk within SLA timelines.
- Tracked and documented technical issues using G Suite.
- Managed and moderated site content and community.
Remote
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Content + Community Associate
Independent
"Sisters" Short film, digital 

Started out as location manager and worked my way up to an Associate Producer credit. Scouted and secured locations, organized transportation for equipment, cast, and crew. Smoothed production & personnel snags to ensure progression of a smooth, timely shoot.
Greater New York City Area
Associate Producer, Location Manager
Apple
https://www.linkedin.com/company/apple
- Trained new and old employees across the company in operations and visual standards.
- Prepped stores for company-wide product launches as part of a select, internal team.
- Translated working methods from flagship to smaller stores to improve efficiency.
Apple Fifth Avenue
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Visual Specialist
Independent
Palace Hotel, 16mm Short Film
Worked with director to recruit crew, acquire film equipment, scout and secure locations, and make/meet the shooting schedule.
Producer
Independent
Five scenes shot on digital video for an Acting Reel. Formatted and rewrote scenes. Recruited actors and crew; coordinated a shooting schedule. Lit scenes, operated the camera and recorded sound. Worked with actors to get the desired performances.
Greater New York City Area
Writer, Director, D.P.
Cinematography and Film/Video Production
- Wrote, produced, directed, shot, and edited three short ﬁlms; one on Super 8 and two on 16mm.
Brooklyn College
Associates of Science
- Wrote, produced directed, and edited six digital video shorts.
- Edited one trailer and one opening credit sequence.
Communications and Media Arts
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Dutchess Community College
https://www.linkedin.com/school/dutchess-community-college/
Design and Visual Communications, General
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University of Washington
https://www.linkedin.com/school/university-of-washington/
I contribute, on about a bi-monthly basis, to this weekly newsletter that includes articles, events and job listings in the tech community manager/support team world.
WeSupport newsletter contributor
https://twitter.com/wesupportnyc
https://mailchi.mp/a7e98fe64e0f/this-week-we-for-one-welcome-our-ai-work-proximity-associates?e=a018c0454b
Educational blog post about embedding options for Vimeo members.
How to embed your gorgeous videos across the nets
Vimeo Staff Blog
https://vimeo.com/blog/post/how-to-embed-your-gorgeous-videos-across-the-nets
Part of a continuing series of three-day filmmaking challenges to challenge and engage with the Vimeo community.
Weekend Challenge: Let there be interesting light!
Vimeo Staff Blog
https://vimeo.com/blog/post/weekend-challenge-let-there-be-interesting-light
Part of a continuing series of three-day filmmaking challenges to challenge and engage with the Vimeo community.
Weekend Challenge: Morning Routine
Vimeo Staff Blog
https://vimeo.com/blog/post/weekend-challenge-morning-routine
https://uk.linkedin.com/in/sarah-cordery-968a7713
Bath
Sarah Cordery
Scientific & Research Coordinator
https://uk.linkedin.com/in/nina-johansson
Herne Hill
Nina Johansson
HR Admin at CloudShift Group
https://se.linkedin.com/in/johansson-nina
Stockholm
Nina Johansson
PR & Influencer Marketing at Wenderfalck
https://www.linkedin.com/in/momckibbin
Los Angeles, CA
Mo McKibbin
Head of Customer Support and Success at Moxion
https://www.linkedin.com/in/pamelalock
New York City Metropolitan Area
Pamela Lock
Senior Manager, Enterprise Sales at Vimeo
https://www.linkedin.com/in/amaudio
Los Angeles, CA
Adriano Martin
Sound Designer / Composer at Freelance
https://www.linkedin.com/in/walkerron
Los Angeles County, CA
Ron Walker
Director of Streaming & Playlist Strategy, Pop/Dance/Rock at Capitol Records
https://in.linkedin.com/in/ganesh-fulare-16583025
Mumbai
Ganesh Fulare
Filmlight Support Engineer (INDIA)
https://www.linkedin.com/in/luisdhernandez
New York City Metropolitan Area
Luis Hernandez
MX Technical Associate at MIRROR
https://www.linkedin.com/in/erichpaganotti
Pocono Lake, PA
Erich Paganotti
National Customer Facing Training Manager (Retail) at Nestlé Nespresso
https://www.linkedin.com/in/itsashawngray
Brooklyn, NY
Shawn Gray
Actor | Videographer | Editor
https://jp.linkedin.com/in/koichi-matsui-68910ab
Tokyo
Koichi Matsui
FilmLight KK
https://www.linkedin.com/in/angela-grammatico-2a267811
Branford, CT
Angela Grammatico
AVP Regional Sales Manager, Synchrony
https://uk.linkedin.com/in/carlos-braga-84a89873
London
Carlos Braga
Computer Graphics Developer at FilmLight
https://cn.linkedin.com/in/general-xie-6839b288
Chaoyang Qu
General Xie
Sales & Technical Manager
https://www.linkedin.com/in/rebeccavannederynen
Greater Boston
Becca Van Nederynen
Head of People at Asimov
https://www.linkedin.com/in/mikebohanek
Greater Chicago Area
Mike B.
Director, Customer Success at Microsoft
https://www.linkedin.com/in/jennylhedges
Greater Chicago Area
Jenny Hedges
Talent Advisor | Recruiter, Global Talent Organization @ LinkedIn
https://www.linkedin.com/in/tonyaan
Fargo, ND
Tonya Anderson
Partner Services Account Manager at Microsoft
https://www.linkedin.com/in/nataliegower
Boston, MA
Natalie Gower
Programmatic Account Manager at Google
Shared by Andy Wall
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Legit excited about this!
Liked by Andy Wall
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It’s a red letter day! We are super excited to announce the acquisition of Moxion by @Autodesk, global leaders in design and make…
Shared by Andy Wall
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Moxion is hiring in the UK/EU/Ireland! Details: https://lnkd.in/g_M8nx7
https://www.linkedin.com/in/andy-wall-3714a77
Austin, Texas Metropolitan Area
Andy Wall
Senior Director Global Trade Compliance | International Trade Problem Solver & Process Innovator | US, Asia, Europe
https://uk.linkedin.com/in/andy-wall-2762574
Greater Newport Area
Andy Wall
Chief Security Officer at Office for National Statistics
https://www.linkedin.com/in/andy-wall-55624a40
White Castle, LA
Andy Wall
Project Manager at Maintenance Enterprises LLC
https://uk.linkedin.com/in/andy-wall-a765a235
West Midlands
Andy Wall
Blockchain Development Company.  ICO STO &Tokens - Strategic Advisor to Dionysus and assisting Blocksafe and Zapaygo.
https://uk.linkedin.com/in/andy-wall-230751108
Warrington
Andy Wall
Owner at Andrew Wall Estates