chih hao l .
Customer Success Manager at 神策数据
customer success manager @ sensorsdata | technical project manager | data visualization | ex ey advisory consultant data warehouse solution
business administration background 3+ year experience data analytics project management consulting . experienced financial service , high-tech manufacturing , healthcare public sector extended experience handling complex project including large-scale syndication . enthusiasm helping company turn vision action , ensure analytics ml investments—is useful , usable , engaging identifying feasible use case deliver high business impact . addition advising client integrating domain knowledge data solution order create tangible business value via data transformation . demonstrated history strong leadership , interpersonal skill , language proficiency work place . dual degree grad information system management technological system management . familiar analytical work keen business sense strong logical reasoning capability .
神策数据
https://tw.linkedin.com/company/%E7%A5%9E%E7%AD%96%E6%95%B0%E6%8D%AE
台灣 Taipei City 台北
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Customer Success Manager
Scientific Formosa Inc.
https://tw.linkedin.com/company/scientific-formosa-inc-
Scientific Formosa is a leading professional software distributor in Taiwan with sufficient experience in software marketing as well as introducing advanced technology. 
We provide a variety of analytical solutions such as RapidMiner, Tableau, Stata, Mathematica, Minitab, Origin, etc.

-Planning and executing for existing initiatives as well as long term strategy, and the overall product delivery for clients.
-Preparing technical demonstrations, proof of concepts and presentations based on client needs.
-Identifying appropriate architecture, applications, tools and solutions for targeted accounts.
-Provide product knowledge support to sales team and participate in strategy meetings with marketing team.
台灣 台北
Data Product Manager
Ernst & Young Global Consulting Services
https://tw.linkedin.com/company/ernst-young-consulting-services
EY Advisory Performance Improvement (PI) teams advise C-level executives from leading multinational companies, providing professional consulting services that improve the performance and effectiveness of the Information Technologies; either enhancing people capabilities, process efficiency or systems performance.

-Liaised between stakeholders and technical teams, ensuring functional / technical designs and requirements are captured and documented to meet clients’ needs
-Coordinate with internal & external parties to help ensure project completion with customer satisfaction
-Prepare services guideline, requirements, functional & technical specifications, training materials, UAT test plan/case
-Designed Enterprise Data Warehouse structure for CRM & RM and create Data Marts by clients’ needs.
-ETL data process implementation (Informatica, Microsoft APS)
-Monitored processes automation/integration and conducted quality assurance
台灣 臺北市
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PI Consultant
National Conscription Agency Ministry of the Interior
-Managed and assigned works to team members
-Generated monthly report to managing officer
-Organized activities for division event (English learning club, volunteer service and more)
Taiwan
Team Lead
Lavender Cottage Ltd.
In charge of process transformation project of mobile ordering system for restaurant
-Conducted field investigation and interviewing with field workers. (20 staffs and 4 BUs)
-Engaged with integration partners to define the integration strategy.
-Planned and executed the integration of new applications into existing service process.
Taiwan
Project Manager
Master of Science - MS
-Teaching assistant of Patterns of Problem Solving
-Highlighted course: Starting a Business Venture, Strategic Marketing, Big Data & Data Science, Technology Projects Management
Technological Systems Management
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Stony Brook University
https://tw.linkedin.com/school/stony-brook-university/
Master of Business Administration - MBA
-Studied in Consumer Psychology, dedicated in consumer post-purchase behaviors research.
-Highlighted courses include: Information System Management, E-commerce, Mobile Application and Service Experience Design, Introduction to Cloud Computing, etc.
Management Information Systems
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National Sun Yat-Sen University
https://tw.linkedin.com/school/national-sun-yat-sen-university/
Bachelor's degree
Management Information Systems
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National Kaohsiung University of Science and Technology
https://tw.linkedin.com/school/national-kaohsiung-university-of-science-and-technology/
Coursera Course Certificates
www.coursera.org
68VKDHAPECF8
Agile Meets Design Thinking
https://www.coursera.org/account/accomplishments/certificate/68VKDHAPECF8
University of Virginia Darden School of Business
www.coursera.org
EU8P5UZZFTHJ
Digital Transformation
https://www.coursera.org/account/accomplishments/certificate/EU8P5UZZFTHJ
Coursera Course Certificates
www.coursera.org
YPV5TBJQ8KCU
Machine Learning With Big Data
https://www.coursera.org/account/accomplishments/certificate/YPV5TBJQ8KCU
Coursera
www.coursera.org
2HS45S6ZK6T7
Software Processes and Agile Practices
https://www.coursera.org/account/accomplishments/certificate/2HS45S6ZK6T7
Tableau Software
Customer Success Accreditation (TCSA)
RapidMiner
openbadgepassport.com
OPENBADGEPASSPORT-226100
RapidMiner Data Engineering – Professional Certification
https://openbadgepassport.com/app/badge/info/226100
RapidMiner
openbadgepassport.com
OPENBADGEPASSPORT-226101
RapidMiner Machine Learning – Professional Certification
https://openbadgepassport.com/app/badge/info/226101
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Google AdWords Certification
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Google Analytics Individual Qualification
KDnuggets AI, Big Data, Data Science, Machine Learning group
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https://www.linkedin.com/groups/54257
Fitness and Wellness Stakeholders and Professionals
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Data Mining, Statistics, Big Data, Data Visualization, AI, Machine Learning, and Data Science
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Data Science and Artificial Intelligence
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https://www.linkedin.com/groups/4488721
Data Warehouse - Big Data - Business Intelligence - Cloud - Data Science - ETL
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Machine Learning and Data Science
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https://www.linkedin.com/groups/4298680
Power BI Developers Group
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Data Visualization and Decision Science
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Tableau Developers Group
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Tableau Partners
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Big Data, Analytics, Business Intelligence & Visualization Experts Community
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