audra al-mansour
Group Lead at Victoria's Secret
skilled retail facility account manager , testing skill logistics .
* * actively seeking new opportunity growth potential ! * * experienced program manager demonstrated history working facility maintenance well retail sale . looking company start career job .
Victoria's Secret
https://www.linkedin.com/company/victoria%27s-secret
Columbus, Ohio, United States
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Group Lead
FacilitySource
https://www.linkedin.com/company/facilitysource
•	Responsible for the overall health and growth of the Walmart Direct and CBRE Walmart IFM accounts; providing oversight for the day to day management of core trade facilities management services impacting stores across the country. 
•	Worked directly with the client to gain understanding of their business needs and overall expectations. 
•	Analyzed and reviewed client specific scorecard data pertaining to client trade activity.
•	Provided ongoing training and development alongside in the moment coaching of all direct reports.
•	Facilitated and participated in conference calls involving multiple departments focused on account improvement, sustainment and growth. 
•	Worked alongside our Trade Specialist to oversee the analysis and negotiation of vendor submitted proposals for the client.
•	Accountable for the collection of all billing documents and credit card payments for non-contracted service providers.
•	Partnered with the accounting team in the Phoenix office to develop best practices and ensure timely invoicing to the client. 
•	Responsible for the writing and training on all SOP documents currently in use for the Walmart Service Operations Team.  
•	Partnered with the Support Center to ensure proper work order handling from creation/dispatch to vendor acceptance. Provided coaching when necessary. 
•	Collaborated with Coordinators during their formal quarterly review to discuss strengths, areas of improvement as well as career mapping.
Columbus, Ohio, United States
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Program Manager, Service Operations
FacilitySource
https://www.linkedin.com/company/facilitysource
•	Assisted the Senior Program Manager in maintaining overall account service levels and relationship building with the client.
•	Provided supervision, training and in the moment coaching of Service Delivery Coordinators.
•	Analyzed and reviewed client specific reporting data pertaining to client trade activity: missed ETA’s, unsatisfactory ratings, aging work orders, high volume/high frequency work orders, aged invoicing and account specific scorecards.
•	Helped coordinate and organize daily workflow responsibilities for the team.
•	New Hire POC for multiple accounts – responsible for completing all onboarding documentation as well as developing training schedules.  
•	Collaborated with service providers on pricing and timely completion of work orders. 
•	Accountable for the collection of all billing documents and credit card payments for non-contracted service providers.
•	Responsible for the writing and training on all SOP’s currently in use for the Walmart Service Operations Team.  
•	Partnered with the Support Center to ensure proper work order handling from creation/dispatch to vendor acceptance. Provided coaching when necessary. 
•	Aligned with Sr. PM and HR when writing performance improvement plans and reviews for coordinators.
Columbus, Ohio
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Sr. Service Delivery Coordinator
FacilitySource
https://www.linkedin.com/company/facilitysource
•	Coordinated work order repairs from the initial dispatch through completion.
•	Connected with Home Office contacts regarding work order follow up and specific requests.
•	Partnered with the Support Center to ensure proper work order handling from creation/dispatch to vendor acceptance. Provide coaching when necessary. 
•	Worked with service providers to ensure work orders are getting completed on time and quote pricing is accurate.
Columbus, Ohio Area
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Service Delivery Coordinator
Bath & Body Works
https://www.linkedin.com/company/bath-&-body-works
• Assisted in the execution of floorsets and maintaining all visual presentations standards.
Columbus, Ohio, United States
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Floorset Associate
Bath & Body Works
https://www.linkedin.com/company/bath-&-body-works
•	Responsible for the promotion and education of exceptional customer service, company directives, in the moment coaching as well as formal coaching of all associates.
•	Brand Manager who provided expert leadership in planning and execution of all floorsets and maintaining all visual presentations standards.
•	Responsible for training all new hires, shared interviewing responsibilities with Store Manager.
•	Analyzed daily business priorities and responsibilities and put into place actions plans to course correct or sustain results.
•	Managed backroom and offsite storage location along with the merchandise flow process to maintain accurate product availability.
Columbus, Ohio, United States
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Co-Manager
Bath & Body Works
https://www.linkedin.com/company/bath-&-body-works
•	At the Home Office Lobby Store location, my daily customer was a corporate customer.
•	Responsible for promoting and supporting an environment that is sharply focused on consistently delivering an exceptional, positive, in-store customer experience.  
•	Responsible for in-the-moment coaching and consistent motivation of all associates.  
•	Displayed expert knowledge of products, company policies, and store/company strategies. 
•	Brand Manager who provided expert leadership in the planning and execution of all floorsets, while maintaining visual presentations standards.
•	Assisted Store Manager in training new hires.
Columbus, Ohio Area
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Sales Leader (Home Office Location)
Bath & Body Works
https://www.linkedin.com/company/bath-&-body-works
•	Stepped into a temp role to assist this location through the holiday season.
Columbus, Ohio Area
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Temp Co-Manager (Tuttle Location)
Bath & Body Works
https://www.linkedin.com/company/bath-&-body-works
•	In charge of merchandise flow for their first holiday season.
Columbus, Ohio Area
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Temp Co-Manager (Polaris Location)
White Barn Candle Co.
•	Assisted customers in a fast paced, high quality home fragrance store.
•	Responsible for in store product demonstrations, upselling and customer engagement.
Columbus, Ohio, United States
Seasonal Sales Associate/Sales Accociate
Interdisciplinary Studies: Performance Management & Social Sciences
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Franklin University
https://www.linkedin.com/school/franklin-university/
Psychology, Early Education 
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Otterbein College
https://www.linkedin.com/school/otterbein-university/
Associate's Degree
Associate of Arts degree obtained with a heavy focus on psychology.
General Education/Psychology
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Columbus State
https://www.linkedin.com/school/columbus-state-community-college/
FacilitySource
F.A.M.E Nomination
FacilitySource
F.A.M.E Nomination
FacilitySource
F.A.M.E Nomination
Bath & Body Works
Forever Red Contest Winner
Bath & Body Works
Bring on the Winning Grand Prize Contest Winner
Bath & Body Works
National Sales Meeting Participant
Bath & Body Works
Paris Amour Contest Winners
https://www.linkedin.com/in/jennifer-webster-1b510a17
Columbus, Ohio Metropolitan Area
Jennifer Webster
Application Analyst - Order Management and Pricing/Promotions at VS&Co
https://www.linkedin.com/in/seth-lingo-a2322935
Columbus, OH
Seth Lingo
Operations Manager at D+S Distribution
https://www.linkedin.com/in/lagregory
Columbus, OH
Lee Anne Gregory
Creative Production Manager at Bath & Body Works
https://www.linkedin.com/in/allen-watson-373b0b212
Columbus, Ohio Metropolitan Area
Allen Watson
Director Of Account Operations & PO1 USNR
https://www.linkedin.com/in/megan-armstrong-611b5016a
Bardstown, KY
Megan Armstrong
Grace&Rose Boutique Owner
https://www.linkedin.com/in/dexter-hopkins-456139215
Columbus, OH
dexter hopkins
Enrollment Specialist at Big Brothers Big Sisters of America
https://www.linkedin.com/in/kelsey-stockwell-9b880712b
Columbus, OH
Kelsey Stockwell
Associate Merchant at Bath & Body Works
https://www.linkedin.com/in/charles-black-80366b11
Canal Winchester, OH
Charles Black
Results-oriented leader experienced in Project Management, Team Leadership, and Process Improvements
https://www.linkedin.com/in/aaron-ackley-b5974075
Washington Court House, OH
Aaron Ackley
Computer Technology Student
https://www.linkedin.com/in/akarpiak
United States
Adam Karpiak
Recruiter Helping Jobseekers Rediscover Their Value | Resume & LinkedIn Profile Reviews/Edits | Career Coaching | Candidate Therapist
https://www.linkedin.com/in/lisa-merz-russell
Columbus, OH
Lisa Merz Russell
Director Talent Management at Safelite
https://www.linkedin.com/in/chauncey-cook-01549611
Pickerington, OH
Chauncey Cook
Providing quality reporting emphasis on all accidents and incidents involving COTA transportation units - Legal Affairs Department
https://www.linkedin.com/in/shannon-mines-5ab90b48
Dalzell, SC
Shannon Mines
aircraft mecahanic at SC Air Guard
https://www.linkedin.com/in/chris-fitzgerald-b273262
United States
Chris Fitzgerald
VP Operations at Myticas Consulting
https://uk.linkedin.com/in/chris-fitzgerald-0b4652a5
West Midlands
Chris Fitzgerald
Regional Manager at Titan Recruitment Ltd
https://www.linkedin.com/in/melissa-lambert-5aa071b3
Hartland, WI
Melissa Lambert
Returns Processor at Revere Electric Supply / BJ Electric Supply
https://www.linkedin.com/in/scottholtcaters
Seattle, WA
Scott Holt
Micromobility Operations Manager for Link Powered by Superpedestrian
Stephanie MacDonald
      
          



            
              
        
              
  

    
        Audra is extremely knowledgeable about the products she sells. The way she connects with customers is amazing and she always has a positive attitude and a smile on her face.  Within seconds of talking to Audra she makes you feel like a good friend which comes from her compassion and genuine personality. Wendy Woodward
      
          



            
              
        
              
  

    
        Audra is an extremely hard worker. She puts the customers needs first, and goes above and beyond to motivate and inspire the people she works with everyday. She is a goal oriented associate who demonstrates the values of Bath and Body Works, and exhibits passion for the Brand!
Women in Retail Leadership
https://media-exp1.licdn.com/dms/image/C4D07AQHuc8wWfak0Ag/group-logo_image-shrink_200x200/0/1631358410965?e=1647691200&v=beta&t=2tN3JyTDSuzD4gXQS8L56YuGLdYpOSK45b2qqz2iigk
https://www.linkedin.com/groups/1468487
Bath & Body Works Alumni
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https://www.linkedin.com/groups/51066
Columbus State Community College Alumni Network
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https://www.linkedin.com/groups/1982869
Retail Jobs Worldwide (Fastest growing retail group with 65k members)
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https://www.linkedin.com/groups/48596
American Cancer Society Relay For Life
https://media-exp1.licdn.com/dms/image/C4D07AQEsFuW0Y1jrcA/group-logo_image-shrink_200x200/0/1631355484169?e=1647691200&v=beta&t=h6CvbDM1_f6Jxjwwbjq8-YjG_8cm04bBHzfgQlSetGI
https://www.linkedin.com/groups/41525