andrew jeppesen
Technical Consultant Level II at Snap One
technical support engineer level ii
biggest source satisfaction come building relationship trust , connecting unique background . helping another person better day make better day . installer year ago , support snapone dealer world control4 smart home system . assist implementation , troubleshooting , determining solution technical problem control4 smart home system . love tech industry , always eager learn new skill contribute future success . many year experience retail industry well . spent 7 year target corporation served several leadership position . favorite aspect leader , helping develop inspire around . seeing others advance grow source great satisfaction .
Snap One
https://www.linkedin.com/company/snaponellc
I support SnapOne hardware and software through phone, chat, and email communication with authorized dealers across the world. I consistently handle 80-100 calls per week, while providing excellent and efficient service to dealers in North America, Australia, Europe, and Asia. I pride myself on fast and friendly service to resolve hardware or software related issues through years of training, experience, and my own personal style. I have over 6 years of experience with Salesforce and InContact, which I use daily as tools to help accomplish fast and friendly customer service. 

As a Level II Support Tech I am responsible for:
-Handling calls from Premier Dealers who may have more serious problems
-Assisting Level 1 techs with issues they may struggle with
-Training new Technical Support Agents 
-Taking escalated calls from Level 1 techs when needed
-Providing dealers with a sense of understanding and encouragement while troubleshooting
-Beta testing new hardware and software
-Writing Knowledgebase Articles
-Providing support for dealers on C4 forums pages, and test potential software issues
Draper, UT
https://media-exp1.licdn.com/dms/image/C4D0BAQECHrLaroA5aw/company-logo_100_100/0/1624977553024?e=1655942400&v=beta&t=IMcnii_uAdB0Xdhc2_ME5L_EtYsrzdH3A7G0JyNoxxI
Technical Consultant Level II
Target
https://www.linkedin.com/company/target
(2007-2010, 2011-2015) I led and directed multiple departments in a professional and accountable manner. I was personally responsible for my Team's training and development, as well as settling any conflict(s) which arose. In addition, I was responsible for new department presentations, signing display resets and changes, and the organization of aisle end caps on a regular basis. I frequently performed inventory tasks, pricing updates, and logistical duties as they came into my workload. The most rewarding part of this role, was maintaining great relations with brand merchandisers and vendors, as well as staying up to date with new product information. From time to time I also wrote extensive team member reviews with detailed information relating to their performance. And finally, I set an example by consistently providing great guest service and a friendly, helpful attitude to everyone.
Utah
https://media-exp1.licdn.com/dms/image/C4E0BAQGUjozudTh0yg/company-logo_100_100/0/1519856213195?e=1655942400&v=beta&t=slrGpDaH7DmHlUMJB1FS16H9Pldtd2pxFsNpXsFrTKw
Team Leader
MEDIA BANG: Entertainment and Automation
Managed the Service Department for a Control4 Home Automation installer.  Recorded cases from customers and assigned service calls quickly to ensure resolution and satisfaction. Managed the service technicians's schedule and brainstormed customer service tactics to improve relations. Maintained quick and friendly communication with clients at all times. 

Also assisted with installations. Ran cables through new installations, connected AV devices to Control4 Automation systems, programmed, and troubleshot issues that arose.  Advised customers on audio/video equipment and handled inside sales of gear to new clients.
Layton, UT
Service Department Manager
B.S. Communication
Speech Communication and Rhetoric
https://media-exp1.licdn.com/dms/image/C560BAQF392PYY_9W4Q/company-logo_100_100/0/1646244746104?e=1655942400&v=beta&t=PTUo5CFDtEQ6hmWI6XiCRoMn3xzC-Fziq0MNbcZCEQ0
Utah Valley University
https://www.linkedin.com/school/utah-valley-university/
Advanced Public Speaking
COMM 350R
Argumentation
COMM 2270
Communication Research Methods
COMM 3020
Communication and Conflict
COMM 3420
Cross Cultural and International Business Communication
COMM 332G
Free Expression in a Democratic Society
COMM 3700
History of Mass Communication
COMM 3010
History of Utah
HIST 3260
Interpersonal Comunication
COMM 2110
Organizational Communication
COMM 2400
Photography
ART 1050
Public Relations
COMM 2300
Small Group Communication & Decision Making
COMM 2120
Social Media Fundamentals
COMM 3120
Survey of International Terrorism
POLS 3100
Theories of Communication Culture
COMM 3050
United States History Colonization-1877
HIST 2700
Writing for Mass Media
COMM 1130
Snap One
res.cloudinary.com
Professional Certified Network Administrator  (PCNA)
https://res.cloudinary.com/control4/image/upload/c_scale,h_125/pcna-logo-primary-2020.png
Josh.ai
Josh.ai & Control4 Dealer Certificate
LinkedIn
www.linkedin.com
How to Build Rapport Quickly
https://www.linkedin.com/learning/how-to-build-rapport-quickly
LinkedIn
www.linkedin.com
Managing a Customer Contact Center
https://www.linkedin.com/learning/managing-a-customer-contact-center
Control4
res.cloudinary.com
Centralized Lighting Certification
https://res.cloudinary.com/control4/image/upload/c_scale,h_125/certification_centralizedlighting2019.png
Control4
res.cloudinary.com
Control4 Automation Programmer Certification
https://res.cloudinary.com/control4/image/upload/c_scale,h_125/certification-programmer.png
https://www.linkedin.com/in/dchampagne29
Palm Desert, CA
David Champagne
Principal/Technical Director at Vivid Staging Solutions
https://www.linkedin.com/in/chrisemmer
Sarasota, FL
Christopher Emmer
Technical Supervisor at PSAV
https://www.linkedin.com/in/jeremy-francisco-478a681a8
Pembroke Pines, FL
Jeremy Francisco
Sound Designer | Audio Engineer | Music Producer | DJ
https://www.linkedin.com/in/miguelcmora
Corona, CA
Miguel Mora
IT Guru Extraordinaire
https://www.linkedin.com/in/jason-kaplan-31286562
Miami, FL
jason kaplan
Technical Director at Tallen Technology Rentals
https://www.linkedin.com/in/mauricio-contreras-88ab9b19b
Greater Seattle Area
Mauricio Contreras
Video Technical Specialist at Encore
https://www.linkedin.com/in/leonard-christensen-73a39628
Sarasota, FL
Leonard Christensen
Senior Technical Supervisor
https://www.linkedin.com/in/anthony-ginczycki-61115a7a
Greater Chicago Area
Anthony Ginczycki
Technology Specialist - EPHS
https://www.linkedin.com/in/mdarteaga
Santa Ana, CA
Michael Arteaga
Director at COG Cinemas
https://www.linkedin.com/in/josef-roberts-media
Cocoa Beach, FL
Josef Roberts
Freelance Media Director/Technical Director/Aerial Cinematographer and Lecturer of Multi-Camera Studio Production
https://www.linkedin.com/in/richard-bright-5a5b61193
Dallas-Fort Worth Metroplex
Richard Bright
Team Lead, Audio & Visual: IT Technical Services Department at Children's Health
https://www.linkedin.com/in/theterencewaters
Lake Worth, FL
Terence Waters
Technical Director at MIG (Multi Image Group)
https://www.linkedin.com/in/steve-rada-30107414
Greater Chicago Area
Steve Rada
at Freelance A/V technician
https://www.linkedin.com/in/spencer-c-thompson
West Orange, NJ
Spencer Thompson
Graduated Mechanical Engineer Student at the Viterbi School of Engineering of USC and Engineering Physics Student at the Biola School of Science. Currently living in the NYC area exploring jobs in the Engineering field.
https://www.linkedin.com/in/ben-smith-1175529
St Charles, MO
Ben Smith
Sr. Technical Director | Project Manager at Image Technologies
https://www.linkedin.com/in/nicolas-martinez-a27630189
Las Vegas Metropolitan Area
Nicolas Martinez
Audio Video Specialist / Technical Director
https://www.linkedin.com/in/donbuccalo
Boca Raton, FL
Don Buccalo
General Manager, Director of Operation, Logistic Supervisor ,Transportation Organizer,  Warehouse Management, Labor Coordinator
https://www.linkedin.com/in/matthew-landry-a14ab8202
Covington, LA
Matthew Landry
Live Video Specialist
https://www.linkedin.com/in/theresa-aquino-32487645
Cohoes, NY
Theresa Aquino
Information Technology Specialist IV at NYS Department of Tax & Finance
https://www.linkedin.com/in/jonpaz
Albuquerque, NM
Jon Paz
Mix & Recording Engineer at Bosque Recording
Liked by Andrew Jeppesen
https://www.linkedin.com/signup/cold-join
My new company! Check out the products, Like, share and follow us! #avainc #speakers #smartthings #smarthome #smartremotes #technicians #smartpros…
Liked by Andrew Jeppesen
https://www.linkedin.com/signup/cold-join
Companies will be like "i can't find any qualified workers" while requiring literally every applicant to have a four-year degree that puts the…
Liked by Andrew Jeppesen
https://www.linkedin.com/signup/cold-join
Incredibly excited to be a part of this new adventure with an amazing team of hilarious, hard working, amazingly talented humans! Let's do this AVA!…
https://www.linkedin.com/in/andrew-jeppesen-1a44851a2
Maize, KS
Andrew Jeppesen
--
https://www.linkedin.com/in/andrew-jeppesen-55b76598
Sutter, CA
Andrew Jeppesen
Paramedic at Bi-County Ambulance
https://www.linkedin.com/in/andrew-jeppesen-7174a9177
Pocatello, ID
Andrew Jeppesen
Pizza Maker at Papa Murphy's International
https://au.linkedin.com/in/andrew-jeppesen-90163217
Greater Sydney Area
Andrew Jeppesen
Language Teacher and Head of Department at Knox Grammar School
UVU Communication Alumni
https://media-exp1.licdn.com/dms/image/C4E07AQE52cLZdrwvoA/group-logo_image-shrink_200x200/0/1631381312005?e=1647687600&v=beta&t=CtNNCzU2cP4J_FOGR_PqYmd5Ov-4-uHOIqFkpXXyek0
https://www.linkedin.com/groups/2649754
Best Leaders And Managers
https://media-exp1.licdn.com/dms/image/C4D07AQE7MbwbUsmglQ/group-logo_image-shrink_200x200/0/1631375765970?e=1647687600&v=beta&t=YeCST65EwRu9CVcuFA657sm_EfrPxJe4cJDMQ5bDJAo
https://www.linkedin.com/groups/1843343
Social Analytics Forum
https://media-exp1.licdn.com/dms/image/C5607AQFaftNWNh5c_g/group-logo_image-shrink_200x200/0/1631411936432?e=1647687600&v=beta&t=oOGs0NT8XeSW-FYKHB7TtKVHQudHA_LqeCIFZcBXctA
https://www.linkedin.com/groups/4106288
ADR, Conflict Resolution and Mediation Exchange
https://media-exp1.licdn.com/dms/image/C5107AQHGruWqWevn7w/group-logo_image-shrink_200x200/0/1631402359326?e=1647687600&v=beta&t=K36Ex9Eb16DmYmeQRg-z8UGkpBXYE_DwNgdYsDFaUBc
https://www.linkedin.com/groups/935617