kendall clay v
Director Of Rooms at The Wigwam
director room wigwam resort
solution-focused operation director six year hospitality management experience ; able execute metric driven system process enhancing performance , improving quality , reducing cost , generating sustainable revenue . highly experienced hotel front office , guest service , food & beverage , housekeeping . course career , assumed task force role general manager , director room , director food & beverage . hotel opening experience well hotel renovation resort experience .
The Wigwam
https://www.linkedin.com/company/wigwam-golf-resort-&-spa
Deeply entwined with Arizona history since 1929. The Wigwam is a Four Diamond property with 331 guest rooms spanned across 440 acres. The Wigwam is a renowned Arizona landmark, nestled in the community of Litchfield Park, AZ and is a true representation of an authentic Arizona experience. Boasting luxury casitas and suites, the 440-acre Phoenix getaway provides a complete array of recreational amenities, pools, three unique restaurants, a luxury spa and 54-holes of championship golf, including the Gold, Blue and Red Golf Courses.
Litchfield Park, Arizona, United States
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Director Of Rooms
Marriott Phoenix Chandler
https://www.linkedin.com/company/marriott-phoenix-chandler
•	Oversee the day-to-day operations of 264 rooms with 3 F&B outlets and 30,000 Sq. feet of meeting space. Departments include Front Desk, Housekeeping, Engineering, Banquets, and F&B
•	Operating a 15 million a year property between Rooms and Food & Beverage  
•	Recruited and hired 100 associates for the opening team in a 3-month time span
•	Lead Marriott Guest Satisfaction Survey in Intent to Recommend in 2021 to an 78.2, which ranked 3/334 full-service Marriott properties in the U.S. 
•	One of five leaders selected from Pyramid Hotel Group to join the APEX Program
•	Lead team through Virtual Marriott Brand Standard Audit to 100% in 2021
•	Lead hotel team in Employee Opinion Survey to a 93% approval rating in 2020 & 2021
•	On the Executive Committee Team to develop and implement hotel-wide strategies that deliver products and services to meet and exceed the needs and expectations of the hotel’s target customer and associates
Marriott Phoenix Chandler
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Assistant General Manager (Pre-Opening Team)
Marriott Hotels
https://www.linkedin.com/company/marriott_hotels_resorts
•	Oversee the day-to-day operations of the Front Desk, Housekeeping, Engineering, Concierge, AYS, Bell Staff, Shuttle, and Security 
•	Won Hotel of the Year in 2018 for Crestline Hotels & Resorts
•	Manage to increase Guest Satisfaction Survey in Arrival Experience for 2018 to an 82.2, which is the top 5% and ranked 19/366 full service Marriott properties in the U.S.
•	Exceeded budget in GOP 106.4% and Flowed 81.6% for the year of 2018
•	Manage to increase Guest Satisfaction Survey in Room Cleanliness 19.1 points year to year from a 58.6 to a 77.7 in a one year time frame
•	Manage to decrease Daily Productivity Report for Housekeeping Department by 8% YTD to a .43 on a .51 budget
•	Led the Front Office in Marriott Brand Standard Audit to 100% and Housekeeping Department to a 90% overall score in Brand and Service
•	Manage to increase the AES score for Housekeeping up 21 points to a 92% approval rating in a year time frame and stay consentient in the Front Office at a 98%
•	On the Executive Committee Team to develop and implement hotel-wide strategies that deliver products and services to meet and exceed the needs and expectations of the hotel’s target customer and associates
Atlanta Marriott Peachtree Corners
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Director Of Rooms
Marriott Hotels
https://www.linkedin.com/company/marriott_hotels_resorts
•	Manage the day-to-day operations of the Front Office to include managing the 222 rooms in house, front desk, night audit, concierge lounge, bellman, and shuttle
•	Q1 2018 lead GSS Arrival Experience to a 83.5, ranked top 6% of 371 full service Marriott Hotels
•	Led the Front Office team in Marriott Brand Standard Audit to 100% overall score for Brand/Operations for the department
•       Manage to increase the AES score for Front Office up 10% to a 98% approval rating in a year time frame 
•	Coordinated schedules, payroll and expenses to meet or fall below budget
•	Ensured all accounting transactions and cash handling procedures are in compliance 
•	Recruited, selected, and trained new and established team-members
•	Coordinates with each Department Head (HSKP, F&B, Sales, Finance) to ensure proper communication, service standards, group information, and billing
Atlanta Marriott Peachtree Corners
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Front Office Manager
Atlanta Marriott Northwest at Galleria
https://www.linkedin.com/company/atlanta-marriott-northwest-at-galleria
Art of meeting, dining, relaxing and slumbering; 400 rooms full-service hotel with 3 F&B outlets and 18,000 Sq. Feet of meeting space

• Served as Director of Housekeeping and Front Office Manager In Training 
• Manage the day-to-day operations of the Housekeeping Department to include appropriate cleaning of 400 guests rooms, washrooms, restaurant, and public spaces.
•	Manage to decrease Daily Productivity Report for Housekeeping Department by 10% in a two month time frame
•	Manage to decrease Housekeeping/Contract labor by $3,000 in a two month time frame
• Managed daily operations of the Front Office and assisted the Director of Operations in enforcing service standards
• Purchases, re-orders and maintains supplies levels and inventory
• Recruits, schedules and trains all new staff members
Greater Atlanta Area
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Operations Manager In Training
Country Club Of Birmingham
https://www.linkedin.com/company/country-club-of-birmingham
•Manage the day-to-day operations of the pool and golf course food outlets
•Led, motivated, and managed a group of 20 employees 
•Ensured all accounting transactions and cash handling procedures are in compliance 
•Recruited, selected, and trained new and established team-members
•Coordinated schedules, orders, inventory, payroll and expenses to meet or fall below budget
•Decreased food cost by 20% in a one month time frame
•Implemented poolside service program for club members
Mountain Brook, Alabama
Outlet Manager
Embassy Suites
https://www.linkedin.com/company/embassy-suites
•	Trained with each sales team member from corporate sales manager, conference services 
         manager, catering sales manager, and SMERF sales manager
•	Observed sales process by traveling with sales representatives; attending sales and service calls
•	Completed hotel sales platform training of Delphi to book, change, and update client bookings 
         utilizing hotel property meeting and hotel rooms
•	Worked with the Director of Sales in updating clients information in Delphi system
Columbia, South Carolina Area
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Sales Intern - Embassy Suites by Hilton Columbia Greystone
Marriott Hotels
https://www.linkedin.com/company/marriott_hotels_resorts
•To carry out the day to day administration of front office, including answering telephones, emails, the distribution of post, emails
•Provided prompt service and actively seek opportunities to drive guest satisfaction
•Managed, resolved or escalate any and all guest complaints quickly 
•Bellman, assisted guests with luggage and Valet, parked guest vehicles
Columbia, South Carolina Area
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Front Office Intern - Columbia Marriott
Bachelor’s Degree
Business Administration, Hospitailty, Resort and Tourism Management
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Coastal Carolina University
https://www.linkedin.com/school/coastal-carolina-university/
Resident Advisor
•Managed a building of 70 residents
•Developed programs to engage residents and promote academic success, community involvement, school pride, and personal well-being
•Served as a mentor to my residents
•Filed reports for room conditions, incidents, and roommate contracts
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Coastal Carolina University
https://www.linkedin.com/school/coastal-carolina-university/
Atlanta Marriott Peachtree Corners was voted the 2018 Hotel of the Year for Crestline Hotels & Resorts. Crestline has 120 properties in there portfolio. This was voted on by 5 segments including GOP,Flex/Flow,AES,RevPAR Index, and GSS.
Crestline Hotels & Resorts
2018 Hotel of the Year (Crestline Hotels & Resorts)
Coastal Carolina University
Magna Cum Laude
Education
Dalton and Linda Floyd Family Mentoring Program at Coastal Carolina University
The mission of the Dalton and Linda Floyd Family Mentoring Program is to provide an experiential learning initiative for university students to mentor or tutor children in local public schools.
Mentor and Tutor
Marriott International
FSPMS 102 Full Service Property Management Systems
American Hotel & Lodging Association
Certified Rooms Division Executive
American Hotel & Lodging Association
Certified Hospitality Supervisor
Marriott International
Brilliant Hosting Training Certificate by Marriott
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Cerified In Social Tables' Meeting Planning Technology
Embassy Suites
Delphi Certified
https://www.linkedin.com/in/ek-berry
Denver, CO
Eugene Berry
Front Desk Manager - Westin at Denver International Airport
https://www.linkedin.com/in/lukasz-chrzastek
Tampa, FL
Lukasz Chrzastek
Assistant General Manager at Clearwater Beach Marriott Suites on Sand Key
https://www.linkedin.com/in/cfnorman
Avon, IN
Chris Norman
Vice President - American Hospitality Management
https://www.linkedin.com/in/lisa-compton-martin-shrm-scp-sphr-279861a
Cincinnati, OH
Lisa Compton-Martin, SHRM-SCP,SPHR
Vice President of Human Resources Pyramid Hotel Group
https://www.linkedin.com/in/lindsay-poynter-a872244b
Indianapolis, IN
Lindsay Poynter
General Manager at First Hospitality
https://www.linkedin.com/in/tom-lorenzo-33668616
Rocky Hill, CT
Tom Lorenzo
Vice President & Managing Director - Franchise Development at Hilton
https://www.linkedin.com/in/lacey-clark-88322155
Bryan, TX
Lacey Clark
Director of Housekeeping at Texas A&M Hotel and Conference Center
https://www.linkedin.com/in/aimeecotter
Milford, OH
Aimee Cotter, CHDM
Regional Director of Ecommerce at Pyramid Hotel Group
https://www.linkedin.com/in/rebecca-merrett-crme-03151a5
Denver, CO
Rebecca Merrett, CRME
Regional Director of Revenue Management at Pyramid Hotel Group
https://www.linkedin.com/in/katy-powers-11457233
Greater Phoenix Area
Katy Powers
Managing Director  at Pyramid Hotel Group
https://www.linkedin.com/in/john-young-9282a35
New York City Metropolitan Area
John Young
Professional Hospitality Consultant/Task Force Director
https://www.linkedin.com/in/griffinsandberg
Charleston, SC
Griffin Sandberg
Director of Sales at BCV, A RateGain Company
https://www.linkedin.com/in/shendy-farber-shrm-cp-phr-64ba1714
Roanoke, VA
Shendy Farber, SHRM-CP, PHR
Director of Human Resources at The Hotel Roanoke & Conference Center, Curio by Hilton
https://www.linkedin.com/in/jamescree
Washington DC-Baltimore Area
James Cree
Revenue Generation Architect | Commercial Strategist | Talent Acquisition & Development | I drive top line revenue results!
https://www.linkedin.com/in/justin-milette-83445713b
Greater Anchorage Area
Justin Milette
Licensed Realtor at REAL
https://www.linkedin.com/in/sheri-mulanax-a1438819
San Antonio, Texas Metropolitan Area
Sheri Mulanax
Director of Finance at Hotel Emma
https://www.linkedin.com/in/josergarzona
New York, NY
Jose Garzona
Financial Representative at Forest Hills Financial Group
https://www.linkedin.com/in/matthew-lauzon-92846926
San Antonio, TX
Matthew Lauzon
Resort Manager at La Cantera Resort & Spa
https://www.linkedin.com/in/reynaldo-j-r-6764ab169
Miami-Fort Lauderdale Area
Reynaldo J. R.
Director of Sales and Marketing
https://www.linkedin.com/in/kevincroke
Jupiter, FL
Kevin Croke
Principal | Owner
Craig Howard
      
          



            
              
        
              
  

    
        I have had the privilege of working with Ken Clay at the Atlanta Marriott Peachtree Corners for 3 years. Ken is a dedicated, ambitious, result driven leader and thoughtful individual. Ken is great in dealing with difficult situations and a fantastic problem solver. He continually delivered results, went above and beyond in providing exceptional service and support to our internal and external guests. Ken shows genuine integrity and respect to everyone. Ken is enthusiastic, personable and a brilliant networker. His strengths in
staying across issues, pro-actively offering solutions and ideas and being
adept at all aspects of communications make him a valuable contributor to any situation or team.  Roel Luttikhold
      
          



            
              
        
              
  

    
        I had the pleasure of working for Ken Clay for over a year at the Atlanta Marriott Peachtree Corners collaborating on several team projects. I was particularly impressed by Ken’s ability to handle even the toughest guests and employees—and effortlessly. That skill often takes years to develop among hotel managers, but it seemed to come perfectly naturally to him. I was always impressed with Ken’s ability to command a room and get people on board with ideas – even people who were initially on completely different pages. Ken led our team in GSS to the top 15% of Marriott in Check-In Experience and Staff Service Overall in the first couple months of his arrival. Ken was also able to lead us through Marriott’s Brand Standard Audit for Service & Brand to a 100% overall rating. As my career advances, I can only hope that leaders with the same tact, professionalism, and knowledge cross my path.
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Introducing Samantha Sullivan!The Westin Cleveland Downtown is pleased to announce the appointment, Sales Manager,  Samantha Sullivan!  An Iowa…
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He has a servant heart and regularly champions recognition for his team. In 2021, he led an amazing transformation of his department with financial…
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CAREER ALERT! This is a great opportunity and an excellent time to join the Benchmark/Pyramid Hotel Group as we continue to grow our company! Find…
Wall College of Business (CCU) Network
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Senior-level Hotel Management Opportunities - Upscale / Luxury Hotels & Resorts ONly
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Coastal Carolina University Career Services
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