A. J. Bruno
Implementation Consultant at Paytronix Systems
Restaurant Technology Consultant
Experienced Restaurant POS and Technology Implementation & Training Specialist.  A demonstrated history of working in the restaurant industry. Skilled in Catering, Operations Management, Sales, Marketing, Food & Beverage Cost Analysis, Sommelier and Culinary Arts. Strong Hospitality professional with a focused degree in Culinary Arts Training from The Culinary Institute of America as well as a Food Service Management Degree from The University of New Hampshire.
Paytronix Systems
https://www.linkedin.com/company/paytronix-systems
Denver, Colorado, United States
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Implementation Consultant
Sora Partners
Denver
Senior Restaurant Technology Consultant
Toast, Inc.
https://www.linkedin.com/company/toast-inc
Promoted to Regional Implementation Manager
“Delighter Award” for Customer Service, Quarter 3, 2019
		“Westie Award” for Customer Service, Quarter 2, 2019
		Toast Management Development Program	
Managed a team of 16 in 7 states
			Worked with Project Teams to ensure smooth completion of all projects
			Coordinated with Sales Team to drive sales and educate customers
			Sales Engineer
			Developed Best Practices for Food Halls and Large-scale customers
			Aligned with Restaurant Success to drive down support calls to less than 10 per client in 30 days
			Worked with enablement team to develop new training documents and procedures
Kept eNPS scores between 50 and 100 
Maintained under 12% overtime
Greater Denver Area, Seattle, Bay Area
Regional Implementation Manager
Toast, Inc.
https://www.linkedin.com/company/toast-inc
“Champions Club” for Outstanding Service in Growing the Denver Market, 2017
			Implemented and Trained Toast Point of Sale
			First International Install, Saint Martin
			Wrote Training content for Toast Central, a customer facing knowledge base 
			In Field Customer Success Manager
New England, Denver, CO, Seattle, WA
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Field Implementation Engineer
Society on High
General Manager and Sommelier
			Managed every aspect of the front of the house
Developed new beverage program with focus on craft beer, cocktails and specific wine regions
Authored all wines and cocktail menus
Built relationships with brand managers to contract prices to bring costs down
Designed new inventory systems that helped in dropping liquor cost by 15 points in 6 months
Purchased all beverage for restaurant while maintaining costs and reducing inventory
			Wrote service manuals for dining room staff
			Retrained dining room staff to proper service standards
			Created club/lounge bottle service program
			Trained staff to maintain service standards while working in a club/lounge environment
			Reorganized security staff for the protection of our guests and employees
			Assisted in the design and planning for a built in patio bar
			Worked with marketers and promoters to increase sales revenue and traffic into the business
			Helped in launching “Brunch Bourgeois” a Saturday afternoon brunch party
99 high street, boston, ma
General Manager
Grapevine Mediterranean Kitchen & Wine Bar
“Top 10 for Service” on the North Shore by Opentable.com
Conceived and implemented new restaurant concept
			Managed a staff of 40 in a 100 seat dining room with a waterfront patio with 40 seats
Authored Manual and Service Handbook
			Installed Micros POS system
			Re-configured Bar adding a tap system, wells and soda systems
			Worked with Chef to write innovative menus with Northern Mediterranean influences
			Administered several social media sites, website and Public Relations
			Instituted Private Dining program with events up to 120 guests
Salem, MA
General Manager
ARAMARK Refreshment Services
https://www.linkedin.com/company/aramark-refreshment-services
Budweiser Roof Deck Manager
	Scheduled and managed staff of 30
		Staff includes chefs, cooks, servers, runners, expediter, cashier, preps, and bartenders 
	Inventories and Ordering	
		Organized daily inventory and handled all ordering and receiving
		Communicated with our internal warehouse to ensure proper pars
	Monitor 14 taps to ensure proper pours and usage
		Maintained alcohol compliance 
	Ran daily events for the Red Sox as part of ticketing packages
		Events from 10 to 500 guests
		Coordinated with premium department per guest specifications
	Concessions Supervisor
		Staff includes stand managers, cashiers, cooks and preps
		Maintained service, food and sanitation standards
		Assisted in daily inventories and balancing end of night paperwork
	Relayed orders to warehouse throughout events in order to maintain pars
	Maintained alcohol compliance standards
Fenway Park, Boston, MA
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Consessions supervisor
Via Matta
Maintained and reduced budget percentages to 22% wine, 18% liquor, and 23% beer
			Created original seasonal cocktails and added a mocktail section
Boston, MA
Beverage Manager
Ellina
Maître d’
		Assisted in grand opening 
		Coordinated and managed reservations for 90 seat dining room
	Developed and maintained relationships with concierges
		Managed dining room during service
		Updated social media sites on a daily basis
Aspen, Co
Maitre d
Four Seasons Hotels and Resorts
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
Bartender
			Created cocktails featured in “Concierge Magazine” and 	“The Boston Globe”
			Increased guests’ knowledge of all spirits and liquors, for their enjoyment and to increase sales
			Maintained TIPS standards to enhance the experience for all guests
			Developed and maintained regular guests
Boston, MA
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Bartender
The Culinary Institute of America
https://www.linkedin.com/company/the-culinary-institute-of-america
Formal dining room fellowship
Hyde Park, NY
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Fellow
A. O. S.
Culinary Arts/Chef Training
The Culinary institute of america
Associate of Arts and Sciences (A.A.S.)
Food Service, Waiter/Waitress, and Dining Room Management/Manager
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University of New Hampshire
https://www.linkedin.com/school/university-of-new-hampshire/
Associate of Arts and Sciences - AAS
Restaurant/Food Services Management
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University of New Hampshire
https://www.linkedin.com/school/university-of-new-hampshire/
Associate of Arts and Sciences - AAS
Restaurant/Food Services Management
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University of New Hampshire
https://www.linkedin.com/school/university-of-new-hampshire/
LinkedIn
www.linkedin.com
Balancing Work and Life
http://www.linkedin.com/learning/balancing-work-and-life
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Tips
https://www.linkedin.com/in/emilee-stevens-673632189
Greater Boston
Emilee Stevens
Implementation Consultant
https://www.linkedin.com/in/michelle-feng-2ab073136
Somerville, MA
Michelle Feng
Technology Consultant at Paytronix Systems
https://www.linkedin.com/in/leah-danny-a5196478
Greater Boston
Leah Danny
Enterprise Technology Consultant at Paytronix Systems
https://www.linkedin.com/in/leannerichard
Boston, MA
Leanne Richard
Implementation Consultant at Paytronix Systems
https://www.linkedin.com/in/patrickjmwalsh
Denver, CO
Patrick Walsh
Configurations Specialist at Paytronix Systems
https://www.linkedin.com/in/iryka-smeke-291798b1
Denver Metropolitan Area
Iryka Smeke
Goodbye CA, hello CO!
https://www.linkedin.com/in/sonja-pederson-29745446
Minneapolis, MN
Sonja Pederson
Customer Success + Restaurant Technology
https://www.linkedin.com/in/ilya-chmykh-0a026932
Worcester, MA
Ilya Chmykh
Strategic Solutions Consultant at Paytronix Systems
https://www.linkedin.com/in/kristin-lynch-90963710
Atlanta Metropolitan Area
Kristin Lynch
Director of Strategy & Data Insights
https://www.linkedin.com/in/ron-hart-a267764
St Simons Island, GA
Ron Hart
Deployment Manager at NCR Corporation
https://www.linkedin.com/in/stephen-black-12ab2215
Greater Boston
Stephen Black
Software Architecture at Paytronix
https://www.linkedin.com/in/marionbdonoghue
Boston, MA
Marion Donoghue
Accomplished Customer Success Manager and Operations Manager
https://www.linkedin.com/in/brettboschetti
Boston, MA
Brett Boschetti
Regional Sales Manager at Paytronix Systems
https://www.linkedin.com/in/lily-wadsworth-1647b0162
Greater Boston
Lily Wadsworth
Human Resources Coordinator at Paytronix Systems
https://www.linkedin.com/in/cliftonbowers
Greater Boston
Clifton Bowers
Demand Generation Specialist
https://www.linkedin.com/in/markndonnellan
Greater Boston
Mark Donnellan
Director of Client Implementations at Paytronix Systems
https://www.linkedin.com/in/ian-michael-quintana
Greater Boston
Ian Quintana
Targeted Marketing Specialist  at Paytronix Systems
https://www.linkedin.com/in/samantha-keene-a9b36511a
Westwood, MA
Samantha Keene
CS Quality Assurance Manager at Toast, Inc.
https://www.linkedin.com/in/tara-schalick-7ba93b12a
Boston, MA
Tara Schalick
Regional Onboarding Manager at Toast, Inc. at Toast, Inc.
https://www.linkedin.com/in/restaurantnerd
Greater Phoenix Area
Mike Meyers
Restaurant Technology Consultant at Dine Systems
Iven Thompson
      
          



            
              
        
              
  

    
        A.J was absolutely crucial to the growth and well being of Toast in the West Region. His hard work and vast knowledge of restaurants and technology gave our entire team someone to turn to no matter what question we had and his commitment to all of us was unmatched. I would recommend A.J. to any company looking to boost their organization in both sales and morale.  Jaime Flanagan
      
          



            
              
        
              
  

    
        
With AJ as a role model, I have redefined the way I view customer service. He knows no limits to the lengths at which he will go to solve a customer’s problem. He excels as a leader and brings positive energy to every team he works with. He is an effective teacher and takes the time to ensure his employees are equipped with the knowledge and skills they need to succeed. I hold myself to a higher standard because of my experience working with AJ. 
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Paytronix is hiring for a Loyalty Strategist! Apply here https://lnkd.in/efrUgMfS. For more information and other career opportunities, check out our…
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Way to knock it out of the park Regina!The entire Paytronix team applauds Regina Jerome’s recognition as a Hospitality Technology Top Women in…
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Way to knock it out of the park Regina!The entire Paytronix team applauds Regina Jerome’s recognition as a Hospitality Technology Top Women in…
Wine & Spirit Education Trust (WSET)
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ILHA Hospitality & Travel Forum:  Hotel, travel, cruise, resorts, food, beverage and lodging
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National Restaurant Association
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Restaurant & Hospitality Experts
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HOTEL TECHNOLOGY - IT, Hotels, Software, Fintech, Hardware, Hospitality CTO & Professionals | Tech
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University of New Hampshire Alumni Association
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