ahmed adel
Information Technology Officer at The Knowledge Hub Universities
engineer @ tkh , ex careem , ex mobile software testing engineer oppo
enthusiastic fast self-learner love exploring new opportunity challenge every step take , wa coordinator careem , , wonderful journey field software testing oppo telecommunication company exploring software testing field . , wonderful 3 year careem care team wa undergraduate engineering faculty
The Knowledge Hub Universities
https://eg.linkedin.com/company/theknowledgehub-eg
Cairo, Egypt
https://media-exp1.licdn.com/dms/image/C4D0BAQFCMlHEgdgPxw/company-logo_100_100/0/1547289059376?e=1655942400&v=beta&t=fhJFHWuBQAdeoSccGs1ZcUFY0y-eilDq7VQPd2RN1IQ
Information Technology Officer
Careem
https://eg.linkedin.com/company/careem
•Providing first line and second line technical support for all devices including laptops and mobile phones, setting up system access and maintaining access rights, Document and maintain policies and procedures
• Perform daily checks on the systems
• Working with People team (HR) to validate the leaver's assets
• Enforce the IT policies and procedures to meet the standers
• Keeping up to date with the latest technology changes
• Worked closely with SEC team (setup and keep an eye on device status throne the
company SEC APPs)
Cairo, Egypt
https://media-exp1.licdn.com/dms/image/C560BAQECakFb5lj_aw/company-logo_100_100/0/1606036699836?e=1655942400&v=beta&t=5kMU8yFRywFllB-xdDqAGEcpSGGkYFSFo0RyhT7VeGc
Information Technology Specialist
Careem
https://eg.linkedin.com/company/careem
- To provide professional technical support and troubleshooting for all requests received. 
- Resolve complex Captains issues in support to Level 2 entities, diagnose fault-related cases by effectively utilizing software/tools diagnostics and another network/product utility programs. 
- Able to work closely with engineers, Vendors and Service Providers to adequately test and resolve hardware/software issues. 
- Provide technical support for the resolution of repeated incidents/problems if requested, and identify trends. 
- Resolve customer configuration problems, identify product malfunctions, and simulate communication problems in lab environment for problem resolution 
- Document all troubleshooting and case management actions via the electronic case management system. 
- To prepare technical reports as required (Problem management trend analysis). 
- Technical guidance and support of peers and subordinate positions. 
- Provide on the job coaching and mentioning to the POC department. 
- To undertake any other reasonable task as assigned
Cairo Governorate, Egypt
https://media-exp1.licdn.com/dms/image/C560BAQECakFb5lj_aw/company-logo_100_100/0/1606036699836?e=1655942400&v=beta&t=5kMU8yFRywFllB-xdDqAGEcpSGGkYFSFo0RyhT7VeGc
Tier III
Careem
https://eg.linkedin.com/company/careem
•	Handling captain inquiries via escalations channels 
•	Floor support with captain knowledge [for both voice and non-voice]
•	Reporting on system issues to concern departments 
•	Handing Service level, Agents productivity, concerns and escalations and other shifts handling 
        reports and tasks
•	Shift leader along with Supervisor and team leader. 
•	Cascading refreshment sessions, team briefings and team huddles.
•	Data analysis and execution
•	Product knowledge updates and follow-up on action plans.
•	Coaching sessions 
•	Provide training  candidates joining the customer care and back office team
•	Monitoring agents performance and provide improvement plans
maadi
https://media-exp1.licdn.com/dms/image/C560BAQECakFb5lj_aw/company-logo_100_100/0/1606036699836?e=1655942400&v=beta&t=5kMU8yFRywFllB-xdDqAGEcpSGGkYFSFo0RyhT7VeGc
Subject Matter Expert
Careem
https://eg.linkedin.com/company/careem
.
Egypt
https://media-exp1.licdn.com/dms/image/C560BAQECakFb5lj_aw/company-logo_100_100/0/1606036699836?e=1655942400&v=beta&t=5kMU8yFRywFllB-xdDqAGEcpSGGkYFSFo0RyhT7VeGc
Senior Global Captain Support Executive
Careem
https://eg.linkedin.com/company/careem
•	Answer Captain’s inquiries
•	Handle  Captain’s complaints, Follow up with our concern departments
•	Ensure our Captain’s satisfaction after resolving his concerns
•	Build full product knowledge covering all business aspects with SME teammates 
•	Floorwalker delegate and nesting SME, setting new processes for preparing fresh candidates after 
        training to merge within the company culture and improving their performance.
Cairo Governorate, Egypt
https://media-exp1.licdn.com/dms/image/C560BAQECakFb5lj_aw/company-logo_100_100/0/1606036699836?e=1655942400&v=beta&t=5kMU8yFRywFllB-xdDqAGEcpSGGkYFSFo0RyhT7VeGc
Global Captain Support Executive
OPPO
https://eg.linkedin.com/company/oppo
▪ Execute moderately complex test cases in accordance with industry standards and internal /
customer test requirements and provide detailed reports to OPPO BC ENGs and share the results
with the overseas team.
▪ Outlining issues and recommended follow up or action items.
▪ Evaluates tests and analyses hardware/ software for products and accessories.
▪ Assist Management and Sr. Engineers with validating moderately complex engineering reports and
test proposals.
▪ Works with other development teams to design and implement changes for improved quality of
mobile communications devices.
▪ Execute live network testing for performance benchmarking to competitor/reference phones, drive
testing using Mobile Diagnostic Monitors.
▪ Testing the mobile H\W and S\W, built-in and most used third-party APPs in the region, and its
compatibility with the device with reporting the major difference with the market competitors, and
raise the bugs using RTC (IBM reporting tool)
▪ Testing the device H\W and network performance based on the network standard shared by
NTRA
▪ Provide OJT to the newcomer in the team locally and overseas how to validate the system issue
▪ Prepare daily/ weekly / monthly/quarterly reports for the market reported issues
Cairo, Egypt
https://media-exp1.licdn.com/dms/image/C560BAQFKXvADjZhjFg/company-logo_100_100/0/1640569340131?e=1655942400&v=beta&t=Ofexlm-KFX7jPAumZJ5alFSFEeXjw5pPBDNPoy-km04
Mobile Software Testing Engineer
NG Crossing Egypt
https://eg.linkedin.com/company/ng-crossing-egypt
heliopolis egypt
https://media-exp1.licdn.com/dms/image/C560BAQFg8d0fN9fGPQ/company-logo_100_100/0/1519908990013?e=1655942400&v=beta&t=oQvqUT5QzOowq7vu7127soXhsTCdKO6VFGulqULYwG8
Reservations Agent
Bachelor’s Degree
Electrical, Electronics and Communications Engineering
https://media-exp1.licdn.com/dms/image/C4D0BAQGnwmHT--5pfQ/company-logo_100_100/0/1519916833400?e=1655942400&v=beta&t=5Se732lfdhV75WLTAfRlR_Vz-tr4HTjoocrco5ceb98
Modern Academy Maadi
https://eg.linkedin.com/school/modern-academy-maadi/
communication skills diploma
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التعليم
IEEE Egypt Section
https://eg.linkedin.com/company/tech-community
as member in technical committee
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technical committee
التعليم
Artronix
https://eg.linkedin.com/company/artronix
as member in hr committee
https://media-exp1.licdn.com/dms/image/C4D0BAQECUSrkmEX-4A/company-logo_100_100/0/1549498042870?e=1655942400&v=beta&t=4wjm40CICxD7RqAwjMuagYMj82_D1LhkzBNFDFX_nYI
HR committee
LinkedIn
www.linkedin.com
AutoCAD 2014 Essential Training: 2 Drawing Fundamentals
http://www.linkedin.com/learning/autocad-2014-essential-training-2-drawing-fundamentals
LinkedIn
www.linkedin.com
Body Language for Leaders
http://www.linkedin.com/learning/body-language-for-leaders
LinkedIn
www.linkedin.com
Learning MATLAB
http://www.linkedin.com/learning/learning-matlab-2
LinkedIn
www.linkedin.com
Learning PowerPoint 2016
http://www.linkedin.com/learning/learning-powerpoint-2016-3
LinkedIn
www.linkedin.com
Writing Customer Service Emails
http://www.linkedin.com/learning/writing-customer-service-emails
LinkedIn
www.linkedin.com
Managing Your Time
http://www.linkedin.com/learning/managing-your-time
LinkedIn
www.linkedin.com
Delivering Bad News Effectively
http://www.linkedin.com/learning/delivering-bad-news-effectively
LinkedIn
www.linkedin.com
Developing Your Emotional Intelligence
http://www.linkedin.com/learning/developing-your-emotional-intelligence
egyptian engineers syndicate
embedded system diploma
https://eg.linkedin.com/in/nermine-marei
القاهرة, مصر
Nermine Marei
Student Life Jr. Officer
https://eg.linkedin.com/in/mohamed-short-a62140ab
مصر
Mohamed Short
Head of Care Operations at Careem
https://eg.linkedin.com/in/mohamed-hamouda-ph-d-00aa7282
القاهرة, مصر
Mohamed Hamouda, Ph.D.
Lecturer at Coventry University Branch in the Knowledge Hub Universities
https://eg.linkedin.com/in/menna-mohamed-320335154
مصر
Menna Mohamed
Graduate Teaching Assistant at The British University in Egypt
https://eg.linkedin.com/in/abdullah-mohammed-653b8b10a
أكتوبر 6
Abdullah Mohammed
Paymob | Fin-Tech | E-Payments | Operations | Delivery | Ride Hailing | Performance | Budgeting and Planning | Logistics | UBER | Careem | Survv | Wssel
https://eg.linkedin.com/in/mariam-aboutaleb-b48a12114
القاهرة, مصر
Mariam Aboutaleb
Content Senior Team Leader at Vodafone | Ex-Careem an Uber Company
https://eg.linkedin.com/in/mostafa-tolimat-02294114b
القاهرة
Mostafa Tolimat
Information Technology Engineer at OLX Egypt
https://eg.linkedin.com/in/yasmeen-fahmy-9622b791
القاهرة, مصر
Yasmeen Fahmy
Admissions Lead at The Knowledge Hub Universities
https://eg.linkedin.com/in/shahista-al-banna-aa3a85b3
مصر
Shahista Al-Banna
Registrar Officer at The Knowledge Hub Universities
https://sa.linkedin.com/in/omar-abudawood
جدة
Omar Abudawood
Operations Manager
https://eg.linkedin.com/in/mostafa-mahmoud-rabie-724517226
القاهرة, مصر
Mostafa Mahmoud Rabie
Assistant Lecturer at Coventry University Branch in Egypt (The Knowledge Hub Universities)
https://eg.linkedin.com/in/ayousry
الشيخ زايد
Abdullah Yousry
Senior Call Center Manager at Klivvr
https://eg.linkedin.com/in/salma-el-hefny-212827189
مصر
Salma El Hefny
Assistant Lecturer of Business Administration at The Knowledge Hub Universities
https://eg.linkedin.com/in/amr-hassan-35141a12b
مصر
Amr Hassan
Co-Driving Zoomcar
https://eg.linkedin.com/in/mohamed-montaser
القاهرة, مصر
Mohamed Montaser
Data Analyst
https://eg.linkedin.com/in/omar-shindy
القاهرة الجديدة
Omar Shindy
Assistant Lecturer at The Knowledge Hub Universities - Coventry University
https://eg.linkedin.com/in/omar-zamel
الجيزة
Omar Ahmed
Quality Assurance Coordinator at InstaShop
https://eg.linkedin.com/in/faisal-alrafie-05335040
مصر
faisal alrafie
Regional Business and Data Analytics Manager at Careem
https://eg.linkedin.com/in/nesreenabdelhakem
الجيزة
Nesrin Abd Elhakim
Senior Talent Management And Employer Branding Specialist | Senior Human Resources specialist | Freelancer Recruiter | ATS CV
Islam Mahmoud
      
          



            
              
        
              
  

    
        It was fantastic to work together with Ahmed, who was an exceptional knowledge in Support and Security engineer. We worked together on several projects for almost 2 years. Ahmed’s professionalism and healthy perfectionism always motivated me to do my own part of the job better. He is always willing to help when needed and is a professional who personifies the qualities of a team worker and a great leader. Thank you, Ahmed! You made the transition relatively smooth for me and was really helpful. Ahmed Belal
      
          



            
              
        
              
  

    
        I had the chance to work with Ahmed for about a year and during this time he has shown a high level of ownership and accountability for assigned tasks, he is very focused to deliver on time and with quality and a he also learn quickly.
Looking forward to work with him again and wish him the best in his career.
https://eg.linkedin.com/in/ahmed-abugabal
مصر
Ahmed Abugabal
3D Character Animator
https://eg.linkedin.com/in/ahmed-adel-226936a2
الجيزة, مصر
Ahmed Adel
Human Resources Operations Supervisor
https://ae.linkedin.com/in/aadel
دبي, الإمارات العربية المتحدة
Ahmed A.
CIO | CTO | CDO | Global IT Leader | Growth Enabler | Digital Transformation | Cybersecurity
https://eg.linkedin.com/in/ahmed-adel-564674b9
مصر
Ahmed Adel
Planning Engineer at Orascom Construction Ltd
https://eg.linkedin.com/in/ahmedadel90
أكتوبر 6
Ahmed Adel
I help talented experts and job seekers overcome employability challenges and land their dream Jobs 🎯 – message me If you need help with your job hunt 👍🏼