adrianne klopfenstein
Hospitality Sales Consultant at GWS
hospitality sale consultant gws
GWS
https://www.linkedin.com/company/global-workplace-solutions
GWS has expanded its client base on a growth rate of over 20% per year providing FF&E consulting and workplace transition services for clients from a variety of industries, including corporate, healthcare, and hospitality. As a result of these successes, GWS has gained strategic insights and best practices with a commitment to process, proprietary technology development, and performance management.
West Chester, Ohio, United States
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Hospitality Sales Consultant
Beyond Pricing
https://www.linkedin.com/company/beyond-pricing
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Senior Business Development Representative
The Guild
https://www.linkedin.com/company/guild-hotels
The Guild is a tech startup in Austin, TX redefining hotels. The Guild rents portions of luxury residential buildings and runs the apartments as a hotel, merging concepts of AirBNB with the services of a boutique hotel. 
Responsible for new business development, account management, and marketing of the organization with a revenue target of $7.2 million. Develop proposals and presentations, negotiate agreements, resolve issues, and provide exceptional ongoing customer service. 

 - Created the sales organization for two markets from the ground up, individually booking $1.4 million in the first year (140% to goal) and setting up 25+ new annual contracts, including 6 Fortune 100 companies. 
 - Recreated our Salesforce platform to allow for proper tracking and reporting, resulting in more efficient and accurate processes.
 - Increased overall revenue 315% year-over-year through appropriate pricing strategies and positioning. 
 - Created quarterly and annual sales plans and budgets with trackable goals for the sales team, reporting on forecast, pace, and trends. 
 - Assisted with hiring and training employees, including Director of Sales in other markets.
Cincinnati, Ohio
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Regional Director Of Sales And Marketing
The Phelps, A Residence Inn by Marriott
The Phelps is a soft-branded, historic Residence Inn by Marriott and the number one ranked hotel on TripAdvisor for downtown Cincinnati. Lead a team consisting of a catering manager and sales coordinator. 

Responsible for new business development, account management, and leading a team with an overall revenue target of $2 million. Solicit new business through referrals and network of contacts while building relationships with existing clientele. Develop proposals and presentations, negotiate agreements, resolve issues, and provide exceptional ongoing customer service. 

-	Actively solicit all segments of business, individually booking nearly $1.5 million in 2018 (145 percent to goal). Lead a team that produced $2.2 million in 2018 (115 percent to goal).
-	Hired and trailed employees providing them with appropriate leadership and support, producing a highly committed, top-performing team.
-	Opened and sold AC Hotel Cincinnati at The Banks (October 2017) and pre-sold The Lytle Park Hotel, an Autograph Collection by Marriott (opened 2020). Built Salesforce platform for AC for The Banks and presold the hotel, which opened 25 percent above budget, almost $2 million over plan for rooms revenue.
-	Performed market research and ensured appropriate pricing and positioning, increasing overall group revenue 10 percent and average rates by 14 percent.
Cincinnati, Ohio, United States
Director of Sales
AC Hotel Cincinnati at The Banks
https://www.linkedin.com/company/ac-hotel-cincinnati-at-the-banks
Dual-Property Sales Manager Role for "The Downtown Collection," including The Phelps / Residence Inn Cincinnati Downtown and AC Hotel Cincinnati at The Banks.
Cincinnati, Ohio
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Regional Sales Manager
Cincinnati Marriott North / Winegardner & Hammons Hotel Group
Cincinnati Marriott North is a 200-room hotel with 13,000 square feet of event space.

Responsible for new business development and account management, with a focus on business with on-site events, which assisted in developing my attention to detail. 

-	Delivered exceptional customer service, resulting in a 92 percent Satisfaction Rate on Marriott’s Event Satisfaction Survey. 
-	Actively solicit catering business, resulting in 110 percent achievement to a goal of $500K in 2015.
West Chester, Ohio
Sales & Catering Manager
The Cincinnatian Hotel
https://www.linkedin.com/company/the-cincinnatian-hotel
The Cincinnatian Hotel is registered as a Historic Hotel of America and was the only 4-Star, 4-Diamond Hotel in Cincinnati. Boasting two restaurants, The Palace Restaurant was the longest-running 4-Star Restaurant in town.

- Responsible for soliciting, contracting, and detailing free-standing corporate meetings and social groups.
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Catering & Social Sales Manager
The Cincinnatian Hotel
https://www.linkedin.com/company/the-cincinnatian-hotel
-	Served as concierge by being a reference for city facts and recommendations, booking entertainment reservations, organizing transportation, arranging for guest amenities, and fulfilling special requests
-	Acted as reservationist by describing guest rooms and the property, selling upgraded rooms, and setting up and managing reservations in blocks and with negotiated rates
-	Received and resolved guest complaints
-	Managed and billed accounts, including setting up direct billing and routing for individual, group, and company profiles
-	Reviewed Banquet Event Orders and Group Resumes 
-	As an intern, rotated through Laundry and Housekeeping, Food and Beverage, Pastry Kitchen, and Sales and Marketing Departments to gain general knowledge of the hotel industry
Cincinnati, Ohio
Front Desk Agent
Bachelor of Science (B.S.)
Tourism and Event Planning
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Bowling Green State University
https://www.linkedin.com/school/bowling-green-state-university/
High School Diploma
Jackson Center High School
LinkedIn
www.linkedin.com
Marketing Foundations
http://www.linkedin.com/learning/marketing-foundations-2
https://www.linkedin.com/in/joe-dewald-a64365118
Fort Mitchell, KY
Joe Dewald
Director of Event Sales and Operations at American Sound and Electronics Inc.
https://www.linkedin.com/in/cjlecky
Cincinnati Metropolitan Area
CJ Lecky, CMP
Vice President of Sales at Graduate Hotels
https://www.linkedin.com/in/lori-fahey-cmp-34563515
Cincinnati, OH
Lori Fahey, CMP
Director of Sales & Marketing  | 30+ Years of Hospitality Experience | Certified Meeting Professional | Corporate meetings | Event management | Catering events | Celebrations | Weddings | Reunions
https://www.linkedin.com/in/candice-rains-83886413b
Cincinnati Metropolitan Area
Candice Rains
Office Manager & Administrative Assistant To The President at Interlink Cloud Advisors
https://www.linkedin.com/in/kendall-gonzalez-%E2%98%81-1504289b
San Francisco, CA
Kendall Gonzalez ☁
Inside Sales | CORE at Salesforce
https://www.linkedin.com/in/payton-mallory-5693a51b5
Richmond, KY
Payton Mallory
Student at Eastern Kentucky University
https://www.linkedin.com/in/samuel0131
San Francisco Bay Area
Sam Oh
Global SDR Manager @ OneSignal - We're Hiring!
https://www.linkedin.com/in/ashton-mallory-4a753b158
Louisville, KY
Ashton Mallory
Student at University of Louisville
https://www.linkedin.com/in/keegan-gies-4a0414157
Bowling Green, OH
Keegan Gies
Patient Access Specialist
https://www.linkedin.com/in/megan-crosby-0887a4ba
Covington, KY
Megan Crosby
Registered Nurse at St. Elizabeth Healthcare
https://www.linkedin.com/in/michelle-weaver-31597211
Brecksville, OH
Michelle Weaver
Bachelor's degree at Bowling Green State University
https://www.linkedin.com/in/karen-cosgrove-19b0a1b
Lebanon, OH
Karen Cosgrove
President/Founder at Miles That Matter
https://www.linkedin.com/in/larry-baker-18153536
Cincinnati, OH
Larry Baker
Realtor at Ram Real Estate Group
https://www.linkedin.com/in/ashlee-r-a73610162
Greater Chicago Area
Ashlee R.
Account Executive at Beyond
https://www.linkedin.com/in/susan-flynn-2281bba6
Cincinnati Metropolitan Area
Susan Flynn
Operations Director at New Life Furniture Bank
https://www.linkedin.com/in/joe-joyce-0133137a
Park City, UT
Joe Joyce
Senior Account Executive at Beyond Pricing
https://www.linkedin.com/in/shannon-wullenweber-19769a54
Loveland, OH
Shannon Wullenweber
Senior Sales Manager
https://www.linkedin.com/in/loridsmart
Troy, AL
Lori Smart
Always thinking about how to improve Customer Experiences!
https://www.linkedin.com/in/stephenfelixwong
San Francisco Bay Area
Stephen F. Wong, M.S.
Autonomous Security Testing - GTM at Horizon3.ai
https://www.linkedin.com/in/katieodonnell1
Greater Chicago Area
Katie O'Donnell, CSDR
HCM + Workforce Management Solutions | Senior Enterprise Business Development Representative at UKG (Ultimate Kronos Group)
LinkedIn User
      
          



            
              
        
              
  

    
        Adrianne was a pleasure to work with at both Cincinnati Marriott North and The Phelps. She is the best in the business with her compassion, interpersonal skills, attention to detail, and negotiation abilities. Adrianne’s timely communications, focus, and can-do attitude set her apart as a top performer in the hotel industry.  She is highly motivated, responsible, and performs with the highest degree of integrity.  Derek Roorda
      
          



            
              
        
              
  

    
        Adrianne worked for our hotel as a Sales Account Manager and was promoted to the Director of Sales.  I can state with confidence that she is a motivated and responsible person with a high degree of integrity and work ethic.

In my role as General Manager and Assistant General Manager, I had the pleasure of watching Adrianne grow as an associate and a leader in her roles.  Her leadership resulted in the hotel exceeding 105% of sales goals every fiscal year that she was responsible for the direct sales effort. For her efforts, the sales team was also awarded the Winegardner & Hammons sales team excellence award in 2017, and Adrianne was personally awarded the STARZ excellent seller award for 6 consecutive quarters. 

Based on my experiences with Adrianne, she clearly has the ability to achieve success at a high level. If you would like any further information about Adrianne, please do not hesitate to contact me directly.

Derek Roorda
General Manager
The Phelps, a Residence Inn by Marriott
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GBTA | Global Business Travel Association
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The Hotel Group
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Travel Nurse Association
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Global Hotel Sales & Marketing Professionals
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West Chester ▪ Liberty Chamber Alliance
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Network After Work - Cincinnati - Business/Professional Networking Events
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Greater Cincinnati Construction Connection Network
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Cincinnati USA Region
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Sales Management Executives
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LinkedCincinnati
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HYPE Cincinnati
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Cincinnati USA
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HSMAI - Ohio Chapter
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Coyle Dowling Real Estates
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