Andres Carrasquillo, MSITM
Senior Systems Administrator at NC State Wilson College of Textiles
Senior IT Systems Administrator at NC State Wilson College of Textiles
The love I have for technology sprouted from my naturally inquisitive personality and it quickly grew into a life passion of mine. I am particularly passionate about how current and emerging technologies can be used to enhance business processes and everyday life. If there is a more efficient, value adding way to "get it done," you can bet i'm thinking about how I can help make it happen. My educational background and work experience, combined with my ability to effectively communicate ideas with both technical and non-technical individuals, makes me uniquely suited to succeed in the fast-paced, constantly-evolving, technology-driven business world of today and tomorrow.

While I am constantly dedicated to my pursuit of excellence in the fields of information technology & business, and thoroughly enjoy doing so, there are other things in life that bring me joy. Chief among them are, traveling around the world, listening to some good audiobooks, getting enveloped in cooking a fun recipe, picking up an interesting video game, learning about anything outer space related, and building upon or creating new personal relationships.
NC State Wilson College of Textiles
https://www.linkedin.com/company/nc-state-wilson-college-of-textiles
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Senior Systems Administrator
NC State Wilson College of Textiles
https://www.linkedin.com/company/nc-state-wilson-college-of-textiles
Raleigh, North Carolina, United States
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Information Technology Systems Administrator
Florida Atlantic University - Office of Information Technology
•Provide remote technical support via TeamDynamix ticketing system, over the phone, and LogMeIn remote software to FAU’s students, staff, and faculty
•As a member of the accounts management team, responsible for creating, maintaining, and troubleshooting all account/email related issues in a dual O365/G-suite environment
•Mentor and direct 15 members of the Help Desk student worker staff
•Microsoft System Center Configuration Manager (SCCM) administrator for the user services team
•Enhanced reporting of the help desk call data for upper management by using statistical analysis skills in Excel
•Enhanced security of the User Services team’s operations by implementing Microsoft’s Local Administrator Password Solution (LAPS)
•Took lead of the paperless initiative project by creating and implementing an online forms workflow using Frevvo
Boca Raton
Technical Support Specialist
Florida Atlantic University - College of Medicine
• Provided outstanding IT service by consistently topping resolved issues chart and receiving high ratings on user satisfaction surveys
• Set up and support a variety of hardware and software for faculty, staff, and students
• Used Deskpro ticketing system to work with end-users to resolve software, hardware, and network issues
• Provided remote access support to end-users through TeamViewer
• Enforced policies, standards, and compliance
• Lead Microsoft System Center Configuration Manager (SCCM) administrator
• Sfax electronic faxing system administrator
• Snipe-IT electronic inventory administrator
Information Technology Coordinator
Florida Atlantic University - College of Medicine
IT Student Worker
AmeriPark
https://www.linkedin.com/company/ameripark
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Valet
Hollister Co.
https://www.linkedin.com/company/hollister-co.
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Sales Associate
Master of Science - MS
Information Technology & Management
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Florida Atlantic University
https://www.linkedin.com/school/florida-atlantic-university/
Bachelor of Business Administration - BBA
Management Information Systems
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Florida Atlantic University
https://www.linkedin.com/school/florida-atlantic-university/
Junior Varsity Cross Country - 1 year
Junior Varsity Tennis - 2 years 
Varsity Tennis - 2 years
Varsity Soccer - 2 years
Spanish Club President - 2 years
IT Club - 2 years
Florida Bright Futures Medallion Scholarship '13
St. Johns Country Day School
Florida atlantic university college of medicine
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Awarded for resolving the most user tickets, with a high satisfaction rate, out of all the systems support team members.
Director of Information Technology Department
2018 Most Resolved Tickets Award
Awarded in recognition of the outstanding level of performance during my time as a part-time student worker for FAU's College of Medicine systems support team.
Director of Information Technology Department
Outstanding Student Worker Award
Advanced Business Analytics
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Advanced Systems Analysis and Design
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Business Communication and Professionalism
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Business Data Communications
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Cloud Computing
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Communicating Business Information
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Cyber Security
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Database Management Systems
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Information Technology Project and Change Management
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Information Technology Sourcing Management
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Operations Management
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Sensor Networks and Smart Systems
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Web-Based Business Development
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Enterprise Information Technology Service Management
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Utilized business analytics skills with Excel to convert thousands of cells of raw Help Desk call reporting data into a deliverable that could be utilized by upper management for decision making purposes.
Enhance Reporting Data
Worked to move the user services team from an on-paper workflow to an online based form system. I worked to teach myself how to use Frevvo in order to create online forms and automated workflows to better enhance the productivity and operations of the user services team.
Paperless Initiative Project
Implemented Microsoft’s Local Administrator Password Solution (LAPS) in order to enhance the security of administrative accounts used by the user services team. Through the use of the LAPS software, group policy configuration, and systems center configuration manager, the user services team is now able to manage local administrative accounts in a secure manner.
Enhance Security of User Services Administrative Accounts
After our team was awarded a $30,000+ technology grant by Florida Atlantic University, I worked to implement virtual reality as a tool to add benefit to the College of Medicine curriculum. Additionally, directed a goal to utilize VR as a tool to enhance quality of life goals for students, faculty, and staff.
Virtual Reality Implementation
Florida Atlantic University
CPR & First Aid
https://www.linkedin.com/in/melisa-walker-123586a0
Jacksonville, FL
Melisa Walker
Senior Accountant at CIT
https://www.linkedin.com/in/katie-palmeter-0a46a299
Jacksonville, FL
Katie Palmeter
Internal Auditor at Ameris Bank
https://www.linkedin.com/in/jennifer-zellem-a235a0b3
Metro Jacksonville
Jennifer Zellem
CPA
https://www.linkedin.com/in/scott-retzloff-b8123746
San Antonio, TX
Scott Retzloff
Principal at Ryan, LLC
https://www.linkedin.com/in/joe-martin-91700a8
Jacksonville, FL
Joe Martin
Manager, Market Research at Regency Centers
https://www.linkedin.com/in/peggy-vann-7a88ab9
Ringgold, GA
Peggy Vann
President at Vann Maritime, Inc.
https://www.linkedin.com/in/scott-holt-9bba4313
Jacksonville, FL
Scott Holt
Vice President Finance at The Arc Jacksonville
https://www.linkedin.com/in/jon-michael-gyland-a02b20113
Metro Jacksonville
Jon-Michael Gyland
Guidewire Consultant and Unqork Wizard
https://www.linkedin.com/in/allie-white-982b57b3
St Augustine, FL
Allie White
Audit Supervising Senior Accountant at Carr, Riggs & Ingram
https://www.linkedin.com/in/chaka-s-nwasike-mba-sslp-cms-06b28886
Greater Chicago Area
Chaka S. Nwasike, MBA, SSLP, CMS
Operations Director, National Risk Control at Gallagher
https://www.linkedin.com/in/william-pezzutti-439795a8
Metro Jacksonville
William Pezzutti
Risk Management Consultant
https://www.linkedin.com/in/steven-carn-99a6442
St Petersburg, FL
Steven Carn
Chief Financial Officer
https://www.linkedin.com/in/walter-boswell-ii-0249903
Metro Jacksonville
Walter Boswell II
Business Unit Finance Director - Commercial Lending at TIAA Bank
https://www.linkedin.com/in/christie-walling-02943b34
Metro Jacksonville
Christie Walling
Clinical Audit Coordinator
https://www.linkedin.com/in/ruby-hancock-65a65175
Germantown, TN
Ruby Hancock
Partner at KPMG
https://www.linkedin.com/in/jim-branch-25477387
Jacksonville, FL
JIm Branch
Mortgage Production Manager and Market Executive at Regions Financial Corporation
https://www.linkedin.com/in/aaron-albritton-b01a8529
Jacksonville, FL
Aaron Albritton
Benton Integrity Roofing. Serving the roofing needs of Northeast Florida for over 35 years. Locally owned and operated.
https://www.linkedin.com/in/santiago-rojas-b50148158
Boca Raton, FL
Santiago Rojas
https://www.linkedin.com/in/ben-balke-7a7298
Jacksonville, FL
Ben Balke
https://www.linkedin.com/in/johnwwhitesell
St Augustine, FL
John W Whitesell
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Jiyang Chen credits his mentor and Biotextiles and Textile Technology professor Martin King with helping him to navigate and better understand the…
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We should soon see automation bring more unpaid work into the service economy, eliminating certain jobs (manual accounting and paperwork), but at the…
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I’m excited to share that I was supposed to be graduating tomorrow at 9AM from Florida Atlantic University. Tomorrow was a day I have dreamed of…
FAU ITOM Alumni
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