Alyssa Gift
Innovation and Entrepreneurship Instructor at South-Western City School District
Innovation and Entrepreneurship Instructor at South-Western Career Academy
South-Western City School District
https://www.linkedin.com/company/south-western-city-schools
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Innovation and Entrepreneurship Instructor
Nationwide Financial
https://www.linkedin.com/company/nationwide-financial
Grove City, Ohio
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Senior Financial Services Representative
American Red Cross
https://www.linkedin.com/company/american-red-cross
Columbus, Ohio Area
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Donor Development Officer
Nationwide Financial
https://www.linkedin.com/company/nationwide-financial
o Annuity and Annuity Circle Ops Manager
o Unofficial team leader and communicator
o Maintain productive relationships with business partners across multiple lines of business
o Send daily communication to leadership including current day circumstances and expectations for next day
o Begin and monitor multiple daily group chats with leadership
o Create, manipulate, and communicate strategy for agent queue skill assignments
o Present Workforce Management best practices to new employee training classes of up to 60 employees
o Monitor call queues throughout the day to minimize hold time, balance occupancy, and achieve service level goals
o Monitor and maintain interval consistency and daily service levels
o Monitor real time adherence of contact centers and notify managers of any overages or discrepancies
o Advise contact center managers on the day’s forecast, events, and possible issues
o Adjust daily workforce strategy as needed based on unplanned absences and/or volume trends
Grandview Heights, Ohio
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Contact Center Capacity Analyst
Nationwide Financial
https://www.linkedin.com/company/nationwide-financial
o Series 6 Licensed
o Supported and strengthened business relationships with top 50 Nationwide advisors by offering a seamless and knowledgeable experience
o Engaged in consultative sales conversations with advisors to provide the best product solutions for customers
o Worked closely with external and internal wholesalers to provide accurate information and a seamless experience for the producers in their territories
o Took ownership of the issue resolution process to ensure problems were resolved in a timely manner with minimal effort for advisors and clients
Dublin, Ohio
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Analyst, Annuity Circle Sales and Service
Nationwide Financial
https://www.linkedin.com/company/nationwide-financial
o Series 6 Licensed
o Universal Agent experienced in Sales, Licensing, Income Products, and Trades
o Provided superior annuity sales and service to producers and clients, therefore building and retaining business relationships
Dublin, Ohio
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Representative, Annuity National Sales Desk
Human Ecology
Specialization in Early Childhood Development
Human Development and Family Science
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The Ohio State University
https://www.linkedin.com/school/the-ohio-state-university/
LinkedIn
www.linkedin.com
Agile Foundations
http://www.linkedin.com/learning/agile-foundations
LinkedIn
www.linkedin.com
Enhancing Team Innovation
http://www.linkedin.com/learning/enhancing-team-innovation
LinkedIn
www.linkedin.com
Excel VBA: Managing Files and Data
http://www.linkedin.com/learning/excel-vba-managing-files-and-data
LinkedIn
www.linkedin.com
HR and Digital Transformation
http://www.linkedin.com/learning/hr-and-digital-transformation
LinkedIn
www.linkedin.com
OneNote Essential Training (Office 365)
http://www.linkedin.com/learning/onenote-essential-training-office-365
LinkedIn
www.linkedin.com
SEO Foundations
http://www.linkedin.com/learning/seo-foundations-2
LinkedIn
www.linkedin.com
Using Questions to Foster Critical Thinking and Curiosity
http://www.linkedin.com/learning/using-questions-to-foster-critical-thinking-and-curiosity
LinkedIn
www.linkedin.com
Charlene Li on Digital Leadership
http://www.linkedin.com/learning/charlene-li-on-digital-leadership
LinkedIn
www.linkedin.com
Learning Office 365
http://www.linkedin.com/learning/learning-office-365-5
LinkedIn
www.linkedin.com
Microsoft Cloud Fundamentals: SharePoint Online, OneDrive, and Teams
http://www.linkedin.com/learning/microsoft-cloud-fundamentals-sharepoint-online-onedrive-and-teams
LinkedIn
www.linkedin.com
Microsoft Teams Essential Training
http://www.linkedin.com/learning/microsoft-teams-essential-training-5
LinkedIn
www.linkedin.com
Systems Thinking
http://www.linkedin.com/learning/systems-thinking
LinkedIn
www.linkedin.com
The Digital Transformation of Learning
http://www.linkedin.com/learning/the-digital-transformation-of-learning
LinkedIn
www.linkedin.com
The Six Biases of Decision-Making
http://www.linkedin.com/learning/the-six-biases-of-decision-making
LinkedIn
www.linkedin.com
Unconscious Bias
http://www.linkedin.com/learning/unconscious-bias
LinkedIn
www.linkedin.com
Artificial Intelligence Foundations: Machine Learning
http://www.linkedin.com/learning/artificial-intelligence-foundations-machine-learning
LinkedIn
www.linkedin.com
Being an Effective Team Member
http://www.linkedin.com/learning/being-an-effective-team-member
LinkedIn
www.linkedin.com
Building Resilience
http://www.linkedin.com/learning/building-resilience
LinkedIn
www.linkedin.com
Career Advice from Some of the Biggest Names in Business
http://www.linkedin.com/learning/career-advice-from-some-of-the-biggest-names-in-business
LinkedIn
www.linkedin.com
Change Management Foundations
http://www.linkedin.com/learning/change-management-foundations
LinkedIn
www.linkedin.com
Communicating in Times of Change
http://www.linkedin.com/learning/communicating-in-times-of-change
LinkedIn
www.linkedin.com
Introduction to Data Science
http://www.linkedin.com/learning/introduction-to-data-science-2
LinkedIn
www.linkedin.com
Learning Excel: Data-Analysis
http://www.linkedin.com/learning/learning-excel-data-analysis-2
LinkedIn
www.linkedin.com
Outlook Essential Training (Office 365)
http://www.linkedin.com/learning/outlook-essential-training-office-365
LinkedIn
www.linkedin.com
Personal Effectiveness Tips
http://www.linkedin.com/learning/personal-effectiveness-tips
LinkedIn
www.linkedin.com
Strategic Thinking
http://www.linkedin.com/learning/strategic-thinking
LinkedIn
www.linkedin.com
Effective Listening
http://www.linkedin.com/learning/effective-listening
LinkedIn
www.linkedin.com
Managing Stress
http://www.linkedin.com/learning/managing-stress-3
LinkedIn
www.linkedin.com
Smart Cities: Solving Urban Problems Using Technology
http://www.linkedin.com/learning/smart-cities-solving-urban-problems-using-technology
LinkedIn
www.linkedin.com
Tony Schwartz on Managing Your Energy for Sustainable High Performance
http://www.linkedin.com/learning/tony-schwartz-on-managing-your-energy-for-sustainable-high-performance
Financial Industry Regulatory Authority (FINRA)
Series 6
https://www.linkedin.com/in/jeffreyholben
Columbus, OH
Jeffrey A. Holben, CLU®, ChFC®, ALHC, FSRI
Specialist, Corporate Compliance at Nationwide
https://www.linkedin.com/in/stephanie-thomas-a62b3393
Columbus, OH
Stephanie Thomas
Specialist, Firm Experience at Nationwide Financial
https://www.linkedin.com/in/drew-briggs
Columbus, Ohio Metropolitan Area
Drew Briggs
Helping financial professionals, companies, and sales leaders by delivering the highest quality education to the professionals entrusted with the public’s financial well-being. theamericancollege.edu
https://www.linkedin.com/in/christinaebrownendurocomposites
Greater Houston
Christina Brown
Regional Internal Consultant at Nationwide
https://www.linkedin.com/in/larry-nguyen-441804207
Columbus, OH
Larry Nguyen
Consultant, Member Service Modernization at Nationwide Financial
https://www.linkedin.com/in/andy-anderson-584849176
Greater Orlando
Andy Anderson
Self Employed/Insurance Agency Owner at Andy Anderson Agency
https://www.linkedin.com/in/lucassharman
Columbus, Ohio Metropolitan Area
Lucas Sharman
Territory Consultant at Nationwide Financial
https://www.linkedin.com/in/julio-burger
Columbus, Ohio Metropolitan Area
Julio Burger, CBC
Manager,  Sales & Service at Nationwide Financial
https://www.linkedin.com/in/olga-suarez-9b698a170
Columbus, Ohio Metropolitan Area
Olga Suarez
Annuity Specialist at Nationwide Financial
https://www.linkedin.com/in/john-p-mcnamara
Hilliard, OH
John P. McNamara, MBA, MSL
Manager, Process Management
https://www.linkedin.com/in/jordan-s-87794971
Columbus, Ohio Metropolitan Area
Jordan S.
Regional Annuity Wholesaler at Nationwide
https://www.linkedin.com/in/terrance-duke12
Columbus, OH
Terrance Duke
Regional Wholesaler at Nationwide Financial
https://www.linkedin.com/in/joelamorales
Tampa, FL
Joel Morales
Regional Vice President at Nationwide
https://www.linkedin.com/in/darrengrahame
New York City Metropolitan Area
Darren Grahame
Development Officer at Northwestern Mutual / CLU, ChFC, CFP, CLF, CASL, RICP, RHU, REBC, CAP / Actively Seeking Talent
https://www.linkedin.com/in/abirgel
New York, NY
Andrew Birgel (He/Him)
Building a More Inclusive & Diverse Team that Advises their Clients Toward Economic Confidence and Equity.
https://www.linkedin.com/in/josh-saha-90129a102
Columbus, Ohio Metropolitan Area
Josh Saha
Manager, Internal Sales at Nationwide Financial
https://www.linkedin.com/in/bridget-mckee-alhc%C2%AE-rcc%C2%AE-02504b59
Columbus, OH
Bridget McKee, ALHC®, RCC®
MX Lead
https://www.linkedin.com/in/eric-miranda061212
Somerset, MA
Eric Miranda
Collaborative, Customer Focused, Relationship Builder, Top Performer, Team Player
https://www.linkedin.com/in/lyndseystainback
Wilmington, NC
Lyndsey Stainback, CLF®
Financial Advisor | Growth Development Director| Community Connector | Talent Seeker
Liked by Alyssa Gift
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Today Nationwide announced a $1 million, multi-year commitment to support local and national programs dedicated to fostering social justice: NAACP…
Liked by Alyssa Gift
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You can’t possibly start watching this clip without finishing it; simply brilliant. The best part? It reminds me of each time a leader has asked how…
Liked by Alyssa Gift
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Yesterday I got to play for producer for my team’s inaugural All Associate webcast. More than 80 BSS associates tuned in to get updates and ask…
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Rutsweiler am Glan
Alyssa Gift
Graduate Student
https://www.linkedin.com/in/alyssa-gift-a19b7615b
Greater Philadelphia
Alyssa Gift
Penn State Graduate
INCubatoredu Professional Network
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https://www.linkedin.com/groups/12094101
Harvard Business Review Discussion Group
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