Angelica Pullins
Clinical Operations Support Associate • Clinical Support at Babylon
Clinical Operations Support Associate • Clinical Support at Babylon
A business administration graduate with 20 years of customer service, specializing in technology sales. Currently seeking a new challenge in customer service which will utilize my meticulous attention to detail, and friendly, professional manner.

I skill set includes customer service, SAP, Omni, Salesforce, customer escalation, problem solving, and shipping investigations.
Babylon
https://www.linkedin.com/company/babylonhealth
Provided exceptional service via email, telephone, and live chat by assisting with registration, eligibility, scheduling, and technical issues
Managed back-end support processes, including but not limited to updating patient profile information and chasing results, prescriptions, and labs
Ensured all support interactions adhere to regulatory, brand, and support guidelines
Take ownership of any issues that come your way in order to provide our members a support experience that goes beyond their expectations
Documented and optimized operational processes in order to improve our service levels
Escalated user feedback to cross-functional teams (Product, Marketing, Ops)
Assisted in all areas that touch operations, including but not limited to: reporting, deep dives, content creation, and training.
Performed general administrative tasks.
Austin, Texas, United States
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Clinical Operations Support Associate • Clinical Support
Volt at Apple
• Managed daily blocked orders
• Performed order creation and order maintenance / changes
• Responsible on the timely initiation and closure of all return requests
• Facilitates pick-up for futile or missed deliveries requests
• Key interface for contact center issues related to pre/post ship enquiries
• Perform outreach to customers (both email and phone) on order related matters
• Responsible for providing the best customer experience
• Participates in process – improvement projects
• Represented Apple with customers and partner organizations
Austin, Texas, United States
Order Support Specialist (Tier 1 and 2)
Volt at Apple
• Contribute to the customer experience by preventing and minimizing customer order payment errors and working to resolve any payment processing issues in a timely manner.
• Served as a point of contact between customers, credit card-issuing banks, client finance and customer service, where necessary
• Analyzed, identified, and communicated system issues from exception reporting
• Identified innovative ideas to improve the customer journey and increase efficiency
• Achieved performance and productivity goals
Austin, Texas
Payment Specialist
Cellular Sales
https://www.linkedin.com/company/cellular-sales
• Assisted with answering phones using professional etiquette to address customers questions or concerns
• Accepted and processed payments of purchased equipment
• Operates copy machines and fax machines
• Resolved customer service issues in a professional and timely manner
• Maintained and surpasses sales quota by 15% monthly
• Able to work under pressure and multi-task simultaneously
• Assisted customers with determining cellular phone needs such as service plans and cell phone accessories
• Transitioned customers to new personal and business accounts to increase revenue
• Trained more than five new employees on day to day operations
• Acquired knowledge and understanding of multiple wireless companies and technologies
• Effectively communicates various wireless carriers plans features, products and services to customers
• Provided superior customer service by greeting customers, educating, and engaging them through product demonstration
• Used Microsoft Word and PowerPoint in my job duties.
• Used both RQ and OMI to process customer transactions.
• Offered technical support to customers
Killeen/Temple, Texas Area
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Wireless Sales Professional
Clearwater Transportation
• Processed and managed vehicle maintenance logs, vehicle location logs, inventory, and cash sheets using Microsoft Office Excel
• Updated rental agreements as needed using Adobe Acrobat Pro DC and Microsoft Word
• Provided outstanding customer service by responding quickly and professionally to
needs and complaints of customers in-person and over the phone while transfer calls as
needed and taking messages
• Processed more than 20 rental agreements daily while frequently marketing and
suggesting upgrades to customers
• Effectively communicated conditions of rental agreements, rates, and policies
• Responsible for notifying customers of overdue rental agreements and processing
rental extensions as needed
• Completed vehicle exchange requests using TSD Car Rental software.
Killeen/Temple, Texas Area
Counter Agent
Automax
https://www.linkedin.com/company/automax
• Answered online customer inquiries in a timely manner using internet sale leads
• Provided excellent customer service in person and via telephone by answering
questions regarding automotive inquires and financing
• Demonstrated automotive features, operations, explained automotive warranties, and
sales agreement contracts to potential customers
• Generated a high volume of referrals and encourage repeat business by providing
following up phone calls of new automotive owners
• Strategically negotiated with customers to close deals and increase sales by $2500
monthly
• Researched and reviewed sales statistics of new automotive releases to maintain
knowledge of new products and trends
Killeen/Temple, Texas Area
Internet Sales Representative
Sprint
https://www.linkedin.com/company/sprint
• Actively listened to customer concerns and gave appropriate feedback to guide customers through the purchasing decisions
• Assists with answering phones using professional etiquette to address customers questions or concerns
• Met monthly sales quota through new customer sales and product accessories
• Educated customers on the use of products and troubleshooting
• Effectively communicates various wireless carriers plans features, products and services to
customers
Killeen/Temple, Texas Area
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Wireless Sales Professional
Best Buy
https://www.linkedin.com/company/best-buy
• Produced profitable sales through various sales channels; via phone, online, and in- store customer interactions
• Determined technology needs of customers by effectively listening to customers wants and needs through various channels (i.e. over the phone, on-line, and in-store etc.).
• Managed inbound calls with superior customer service by answering questions and resolving issues and transferring calls to various departments as needed
• Versatile in working several departments in store to include on-site technical support
• Maintained daily merchandise objectives, organized the sales floor, and store opening and
closing duties
• Trained new employees on effectively executing the company’s objective
• Consistently exceeded sales goals with an average of $2000 in sales weekly by tracking sales
through company’s regulated system and software
• Assisted store pickup customers that came into the store to pick up their product.
• Conducted pre-employment hiring interviews with new store candidates.
• Helped answer questions, resolved in-bound customer problems and issues, escalated to
management as necessary.
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Multi-Channel Sales Associate
Walmart
https://www.linkedin.com/company/walmart
Operated a cash register by scanning items across an electronic scanner to record price, compile
printed list, and display cost of the Customer's purchase, tax, and rebates on the monitor screen.
Maintained register security. Accurately handled cash and deposits. Made change, cashed checks, and
issued receipts to Customers. Endured that safe work practices were followed.
Copperas Cove, TX
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Cashier
West Corporation
https://www.linkedin.com/company/west-corporation
Primary work in product sales, customer service, and computer skills. Giving direct marketing
services over the phone and computer. Providing business-to-consumer marketing services. Action-
oriented, focused on solving immediate problems. Analyzed problems and anticipated people's needs.
Excellent verbal and written skills.
Killeen/Temple, Texas Area
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Marketing Representative
Aafes (Warrior Way)
https://www.linkedin.com/company/the-exchange_1
Sold a variety of specialized merchandise to customers using salesmanship and courtesy. Performed
"lead" functions and was assigned to more than one selling area. Primary department was computers
with some video games system sales. Operated a cash register and balanced daily financial
transactions. Practiced loss prevention procedures and performed other related duties as required.
Fort Hood, TX
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Sr. Sales Associate
Bachelor of Arts (B.A.)
Business Administration and Management, General
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Ashford University
https://www.linkedin.com/school/ashford-university/
Associate Degree
Paralegal
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Central Texas College
https://www.linkedin.com/school/central-texas-college/
Diploma
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Copperas Cove High School
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Justin Abbey
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Serafin Perez
Project Engineer Intern at Booth & Associates
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Nathaneal Stewart
IT Professional in search of a new challenge.
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Lawrence Thomas
Astronomy instructor, online/app content developer, and cultural filmmaker. Pittsburgh Pa., CSF Philippines, KL Malaysia
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Cecilia Ragland-Loment
Leadership and Innovation Specialist at Texas Health and Human Services Commission
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😍 Yeeesssssssss, Sis!! 🏟️ I'm ready for some football! 🏈Maia Chaka has made history as the first Black woman to officiate an National Football…
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I love stories with a happy ending.  The police officer is Peter Getz and the young lady is Josibelk “Josi” Aponte.  #heroicaction  #happyending
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Happy #InternationalWomensDay! Today we celebrate all of the incredible women that make up Babylon. We’ve asked them why it’s important to challenge…
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Greater Philadelphia
Angelica Pullins
Assistant Property Manager
College Graduate Jobs and Careers (NEW)
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https://www.linkedin.com/groups/2881338
Central Texas College
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