arthur henderson
Help Desk Administrator II at Woodruff Sawyer
helpdesk administrator
experienced technical support professional 15 year experience troubleshooting software , hardware , software compliance , patching , software install issue . highly skilled implementing aspect end user support ; either on-site , phone , remote desktop . proven work experience supporting multiple user , prioritizing issue getting thing done . • skilled exchange . able create user account , user group , mailbox , group mailbox , management • supported 70 3000 end user throughout career • successful experience using sccm 2007 sm 2003 licensing • experience supporting user type , including high touch executive user • tactfully created updated solution article related user support issue within sharepoint future reference faster resolution technical skill operating system - window server 2003/2008 , window xp/7 , exchange 2007/2010 application – active directory , intellij , system center configuration manager 2003/2007 , office 2010/2013 , symantec trend antivirus , avaya x-one communicator , siebel vantive
Woodruff Sawyer
https://www.linkedin.com/company/woodruff-sawyer
San Francisco Bay Area
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Help Desk Administrator II
Innovative Interfaces
Joined team providing support for 400 users worldwide during US hours.  Supported users in the Emeryville, Ca office directly. Phone support/GoToAssist support to the other US, and our International office.
Configured and upgraded end users systems.
User account and mailbox creation using Office 365
Used Acronis to maintain laptop and desktop images. 
Used VM vSphere 5.5 to create templates and deploy Windows 2012R2 servers.
Emeryville, Ca
IT Helpdesk Administrator - Contractor
Freelance
Supporting and maintaining desktops and laptops in a Windows environment.
Hercules, CA.
System/Desktop Support
Innovative Interfaces
https://www.linkedin.com/company/innovative-interfaces
Joined team providing support for 400 users worldwide during US hours.  Supported users in the Emeryville, Ca office directly. Phone support/GoToAssist support to the other US, and our International office.
Configured and upgraded end users systems.
User account and mailbox creation.
Used Acronis to maintain laptop and desktop images.
Emeryville, CA
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IT Helpdesk Administrator - Contractor
GXS
https://www.linkedin.com/company/gxs
•	Supported 3000 plus global users on a 24x5 call rotation 
•	Successfully used  Siebel ticketing system to keep users informed about their support issues and to track my progress
•	Single support contact for three west coast offices: Concord, Emeryville and Irvine
•	On 24x5 call rotation.
•	Installed and configured custom applications for end users
•	Built laptops and desktops
•	Created and removed users (and groups) on Exchange.  As well as created/removed mailboxes 
•	Used SCCM 2007 software metering and software inventory
•	Diligently worked with the Purchasing Team to bring software licensing into compliance 
•	Implemented Lite-touch to maintain specialized NOC images
Gaithersburg, MD, - Remote
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System/Network  Administrator
Inovis
https://www.linkedin.com/company/inovis
•	Supported 700 plus global users on a 24x7 call rotation
•	Used System Management Server 2003 for software updates, MS patches, inventory and software metering
•	Successfully used Siebel ticketing system to keep users informed about their support issues and to track my progress 
•	Diligently supported three west coast offices, Concord, Emeryville and Irvine on a 24x7 call rotation
•	Installed and configured custom applications for users as well as built laptops and desktops
•	Created and removed users (and groups) on Exchange.  As well as created/removed mailboxes 
•	Diligently worked with the Purchasing Team to bring software licensing into compliance 
•	Successfully used Ghost for imaging workstations
        Received the Quarterly Employee Recognition Award in 2011
Alpharetta, GA. - Remote
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System Administrator II (acquired by GXS)
Inovis
https://www.linkedin.com/company/inovis
Alpharetta, GA. - Remote
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Sr. Helpdesk Engineer
QRS (acquried by Inovis)
https://www.linkedin.com/company/qrs
•	Jack-of-all-trade that supported 500 plus users across multiple US sites on a 24x7 call rotation
•	Successfully used Vantive ticketing system to keep users informed about their support issues and to track my progress  
•	Successfully used Ghost for imaging workstations
•	Implemented new employees workstation setup and configuration 
•	Provided support to all areas of the business, including high touch executive support
•	Created and removed users (and groups) on Exchange.  As well as created/removed mailboxes 
•	Diligent team member that physically migrated office and building moves
•	Patching and Inventory Administrator using SMS 2.0 
•	Happily attended tradeshows with the marketing team so to help with booth setup and technical support
•	Received the Quarterly Employee Recognition Award for my work and support at trade shows
Richmond, CA.
Sr. Helpdesk Analyst IV
QRS (acquried by Inovis)
https://www.linkedin.com/company/qrs
Richmond, CA.
Helpdesk Analyst
QRS (acquried by Inovis)
https://www.linkedin.com/company/qrs
•	End User support for a B2B startup
•	One of two person team supporting 70 users
•	Successfully performed laptop /desktop installs and configuration
•	Provided software support
•	Happily attended tradeshows with the marketing team so to help with booth setup and technical support
San Francisco, CA.
Helpdesk Engineer
Bachelor's degree
Statistics
California State University, East Bay (formally known as:  CSU Hayward)
https://www.linkedin.com/in/sri-balusu-52a85490
Alpharetta, GA
SRI BALUSU
oracle dba at self
https://www.linkedin.com/in/billy-epperson-582601a
Chickamauga, GA
Billy Epperson
Independent Computer Software Professional
https://www.linkedin.com/in/matthew-flammer-87b01310a
Mahanoy City, PA
Matthew Flammer
Support Engineer II at Cleo
https://www.linkedin.com/in/peggyann-knoepfle-989a961a6
Belvidere, IL
Peggyann Knoepfle
Accounts Receivable Specialist at Cleo
https://ph.linkedin.com/in/grace-grospe-118a8b179
Central Luzon, Philippines
Grace Grospe
Cloud Applications Consultant /Professional Services at OpenText
https://www.linkedin.com/in/inna-gaydarova-b682939b
Concord, CA
Inna Gaydarova
ORACLE DBA at OpenText
https://ph.linkedin.com/in/marlon-ison-7b92329a
Calabarzon, Philippines
MARLON ISON
Assosciate IT at GXS Philippines Inc
https://www.linkedin.com/in/david-prosen-46563a85
Cottage Grove, MN
David Prosen
Domestic Transportation Coordinator
https://www.linkedin.com/in/jeff-scibilia-b680b71ba
Moultonborough, NH
Jeff Scibilia
Senior Account Executive at Cleo
https://www.linkedin.com/in/sandra-saukaitis-060540b7
Pottsville, PA
Sandra Saukaitis
Administrative Assistant at Cleo
https://www.linkedin.com/in/deanne-henn-9008a8177
Greater Rockford Area
Deanne Henn
Support Engineer II at Cleo
https://www.linkedin.com/in/kassandra-kovalusky-aba98a166
Greater Scranton Area
KASSANDRA KOVALUSKY
Lead Support Engineer at Cleo
https://www.linkedin.com/in/mark-bell-34170255
Atlanta, GA
Mark Bell
Supplies Manager/Dean of Halls Atlanta Floral Design School at Halls Atlanta Wholesale Florist
https://www.linkedin.com/in/kelly-motuk-8a606819a
Greater Scranton Area
Kelly Motuk
Product Trainer at Cleo
https://th.linkedin.com/in/padma-raju-8109a059
Thailand
Padma Raju
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https://www.linkedin.com/in/carlos-smith-9a5a8529
Atlanta, GA
Carlos Smith
Senior Systems Engineer at The Home Depot, Inc.
https://www.linkedin.com/in/russ-hatfield-aa665b4
Atlanta, GA
Russ Hatfield
Partner  at R & B Real Estate LLC
https://www.linkedin.com/in/todd-hunyara-2387b953
Schuylkill Haven, PA
Todd Hunyara
Sr. Implementation Engineer II at Cleo
https://www.linkedin.com/in/robin-williams-brown-94028120
United States
Robin Williams-Brown
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https://www.linkedin.com/in/arthurhenderson2
Huntsville, AL
arthur henderson
Executive Meeting Professional and Client Relationship Specialist
https://www.linkedin.com/in/arthur-henderson1982
Philadelphia, PA
Arthur Henderson
Machinist Mate at US Navy (Ret)
https://www.linkedin.com/in/artyhen7
Huntington Beach, CA
Arthur Henderson
President & CEO at Summit Marketing Solutions, Inc.
https://www.linkedin.com/in/arthur-henderson-269b818
Falmouth, MA
Arthur Henderson
President at Cape Lists Inc. DBA SmarTTarget Marketing
https://www.linkedin.com/in/arhenderson
Arlington, VA
Arthur Henderson