Anne Kelly
Executive Assistant to the VP & CFO at Goodwill Easter Seals Miami Valley
Experienced Administrative Professional -- Public Administration Enthusiast
Positioned with 7+years of experience in strategic leadership and administration, improving project portfolio management, resource utilization, research and investigations, customer loyalty and retention or cross-functional team building and leadership.

In my career I've demonstrated skill in breaking a large project down to manageable tasks, prioritizing goals, applying ethical decision-making, delegating, monitoring, streamlining processes, and reporting.

I have experience in many aspects of project management including scope, time, quality, communication, risk and stakeholder relations. 
 
Particular areas of expertise and interest include self-directed and continuous learning, policies and procedures development and refinement, trend analysis, continuous improvement, public administration, project management, data analysis and analytics, quality assurance and management,  customer engagement and experience excellence, cross-functional team building and leadership, nonprofit support, research and investigations, accuracy and reconciliation, and resource utilization. 

Committed to a lifestyle of community involvement as shown by participation with the Ohio State University Gardening Therapy Program, mentoring at the YWCA, language tutoring at the Dayton Public Library, along with supporting Refugee Aid, Public Awareness Campaigns and Catholic Charities.
Goodwill Easter Seals Miami Valley
https://www.linkedin.com/company/goodwill-easter-seals-miami-valley
Goodwill Easter Seals Miami Valley's mission is to empower people with disabilities and other needs to achieve independence and enhance their quality of life.  Our Agency offers more than 40 programs and services in a 23-county region, with more than 1,000 dedicated employees. I

Executive Assistant to the VP & CFO

Proven record of success supporting the CFO in a broad jurisdiction, strengthening all divisions at the agency.  Coordinated and oversaw critical administrative support for the safety and loss prevention department, examining employee and non-employee related accidents that take place on company property, such as retail locations or adult day service centers.  Compiled, analyzed, and presented data from human resources, retail, operations, finance and philanthropy departments.  Excellent track record of data accuracy in the business intelligence software implemented across a national network of Goodwill organizations, increasing and encouraging inter agency collaboration.
Dayton, Ohio Area
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Executive Assistant to the VP & CFO
National Merit Scholarship Corporation
https://www.linkedin.com/company/national-merit-scholarship-corporation
Since its founding, NMSC has recognized over 3.3 million students and provided some 432,000 scholarships worth over $1.7 billion. The honors awarded by NMSC to exceptionally able students are viewed as definitive marks of excellence. 

Scholarship Administration Staff

Demonstrated a consistent record of successful project management, completing special projects on-time and exceeding expectations, in addition to leading high-priority cross-functional team projects.  Successfully managed effective communication with staff at all levels of NMSC, ensuring essential operations.  Liaised in written and verbal correspondence with internal and external stakeholders about time-sensitive details including participant scholarship renewals, application filing, and stipend payment refund requests.  Assisted in preparing updates and reports sent to colleges and students.  Devised a new phone queue rotation for 4-members of staff, enhancing team productivity.
Evanston, Illinois Area
Scholarship Administration Staff
CME Federal Credit Union
https://www.linkedin.com/company/cme-federal-credit-union
CME Federal Credit Union was established in 1935 by the City of Columbus Firefighters. Gradually, CME FCU expanded over the years to serve city, county, and municipal employees within Franklin County.

Member Service Representative

Marketed banking solutions, providing customer engagement and experience excellence, disseminating useful information about financial tools.  Maintained high attention to detail preventing fraud and security issues, complied with regulations and procedures, as well as minimized losses for the company and customers.  Presented and expedited solutions addressing complex customer issues with confidentiality, as well as provided excellent service in a fast-paced, high-pressure environment.  Utilized knowledge in research and communication skills by interviewing administrative staff and presenting findings to the branch, increasing employee engagement and retention, and contributing to the overall professional development of all staff.
Columbus, Ohio Area
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Member Service Representative
Jeni's Splendid Ice Creams
https://www.linkedin.com/company/jenisicecreams
Jeni’s Splendid Ice Creams was founded in 2002 by James Beard Award-winning cookbook author Jeni Britton Bauer. Britton Bauer’s ahead-of-the-trend vision—using whole ingredients and dairy from grass-pastured cows, rather than synthetic flavorings and commodity ice cream mix—coupled with inspired flavors, sparked the artisan ice cream movement more than a decade before it would become a top food trend.

Shift Manager

Established a successful rapport through customer engagement and satisfaction excellence, leading by example.  Championed as shift manager, empowering and encouraging staff to go the extra mile, making sure customers left satisfied and eager to return.  Facilitated customer satisfaction, investigating and managing conflict issues, in addition to follow-up after a solution had been implemented.  Committed to leadership, examining ways of decreasing store costs, along with delegating tasks to co-workers.
Powell, Ohio Area
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Shift Manager
Ohio State University Residences and Dining Services
https://www.linkedin.com/company/the-ohio-state-university
One of the largest universities in the United States, The Ohio State University is a leading research university and the model for Ohio's public higher education institutes.

Assistant to Operations Manager at Campus Grinds

Extracted confidential data from databases, updating 8 weekly reports in Excel for payroll and revenue tracking purposes.  Created and implemented Excel spreadsheets with a breakdown of total revenue, sales items and costs for evaluating productivity and efficiency of cafe operations.  Partnered with the manager, providing organized data for cafe inventory ordering, profit projections and waste cost minimization.
Columbus, Ohio Area
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Assistant to Operations Manager at Campus Grinds
World YWCA
https://www.linkedin.com/company/world-ywca
The World Young Women's Christian Association (World YWCA) is a global movement working for the empowerment, leadership and rights of women, young women and girls in more than 100 countries. Empowering women and girls is our way to change the world. 

Intern, Member Services and Leadership and Movement Building

Investigated Code of Conduct practices, developing World YWCA’s first Leadership Accountability Policy.  Organized and managed the organization’s compliance with sponsors and donors assuring receipt of continued funding.  Restructured and improved the Child Protection Policy, as well as submitted it to the Board for implementation.  Analyzed and assessed survey results, in addition to compiling, reviewing and determining conclusions and recommendations based-on qualitative and quantitative information.
Geneva, Switzerland
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Intern, Member Services and Leadership and Movement Building
Master of Public Administration
Kent State is ranked among the top 100 national public universities in U.S. News & World Report’s Top Public Schools ranking in its 2016 edition of Best Colleges. This prestigious distinction is recognition of continued growth in academic reputation and student retention.
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Kent State University
https://www.linkedin.com/school/kent-state-university/
Bachelor of Arts
One of the largest universities in the United States, The Ohio State University is a leading research university and the model for Ohio's public higher education institutes. Founded in 1870 as a land-grant university, it consistently ranks as one of the top public universities in the United States.
World Economy and Buiness
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The Ohio State University
https://www.linkedin.com/school/the-ohio-state-university/
Study Abroad
For over 100 years, Webster University (St. Louis, USA) has served students from around the world in search of a first-class higher education.  Webster University Geneva was the university's first international location, and remains the most culturally diverse campus within the Webster worldwide network.
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Webster University Geneva
https://www.linkedin.com/school/webster-university-geneva/
https://www.linkedin.com/in/thelson-flagg-637a4726
Dayton, OH
Thelson Flagg
Supervisor, toner / Test Technician,ERA System at The Reynolds and Reynolds Company
https://www.linkedin.com/in/joe-hollon-4b7531174
Dayton Metropolitan Area
Joe Hollon
Cyber Security analyst
https://www.linkedin.com/in/tia-smith-92683288
Dayton, OH
Tia Smith
Program Manager & Business Development Analyst at JST
https://www.linkedin.com/in/mckenzie-haugen715
Charlotte, NC
McKenzie Haugen
Customer Success Manager for Google Maps, Cloud, and Workspace at Woolpert
https://www.linkedin.com/in/ann-kelley-1b956319
Olde West Chester, OH
Ann Kelley
Intervention Specialist at Lakota Local Schools
https://www.linkedin.com/in/pankel88
Mason, OH
Kelly Pan
R&D Scientist/Engineer at General Mills
https://www.linkedin.com/in/dana-watts
Columbus, Ohio Metropolitan Area
Dana Watts
Planning sustainable events one detail at a Thyme
https://www.linkedin.com/in/cassandrakubiak
Buffalo-Niagara Falls Area
Cassandra Kubiak
Director of Enrollment Marketing at Niagara University
https://www.linkedin.com/in/kayla-selhorst-ccue-709a9112b
Columbus, OH
Kayla Selhorst, CCUE
SVP/Chief Operating Officer
https://www.linkedin.com/in/shari-cooper-14175035
Dayton, OH
Shari Cooper
Public Relations Assistant
https://www.linkedin.com/in/devin-stein-11007851
Columbus, OH
Devin Stein
Human Resources Manager at Miles-McClellan Construction Co., Inc.
https://www.linkedin.com/in/shefali-srinivasan-1427ba167
Dublin, OH
Shefali Srinivasan
Finance and Economics Student at The Ohio State University
https://www.linkedin.com/in/sallie-roman-85a23729
Marysville, OH
Sallie Roman
Marketing/Sales/Communications
https://www.linkedin.com/in/crystal-geitter-47a8b52a
Grove City, OH
Crystal Geitter
VP of Membership Development and CME Financial Services at CME Federal Credit Union
https://www.linkedin.com/in/stacytoki
Columbus, OH
Stacy Toki MBA, SHRM-SCP, CCUE
VP of Human Resources at BMI Federal Credit Union
https://www.linkedin.com/in/jennifer-m-meyer
New York, NY
Jennifer Meyer
Global Health Program Coordinator at Icahn School of Medicine at Mount Sinai
https://www.linkedin.com/in/kelly-heekin-4637a3143
Cincinnati, OH
Kelly Heekin
https://www.linkedin.com/in/frankwilder
Dayton Metropolitan Area
Frank Wilder
IT Specialist at Air Force Civilian Service
https://www.linkedin.com/in/christina-crill-4a967a99
Toledo, Ohio Metropolitan Area
Christina Crill
Recruiting Coordinator at La-Z-Boy Incorporated
https://www.linkedin.com/in/timothy-liebhart
New Albany, OH
Timothy Liebhart
Customer Support Associate at ARCOS LLC
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Learn in this edition of my ShariTalk blog post why it’s important for everyone to vote in November’s election.https://lnkd.in/dYPfR7G
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Sharing in solidarity with my friends, family and colleagues in Libnan, and asking for my community to share and support fundraisers and NGOs on the…
Liked by Anne Kelly
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Montgomery County would like to congratulate Rachel Ward, Manager of Community Programming for Human Services Planning & Development, for winning one…
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San Clemente, CA
anne kelly
President at kelly&kelly Insurance
https://uk.linkedin.com/in/anne-kelly-67348b77
Llantysilio
Anne Kelly
Customer Success Services at SAP
https://www.linkedin.com/in/anne-kelly-1079b88
San Francisco, CA
Anne Kelly
Social Worker, SFVA Medical Center
https://ie.linkedin.com/in/anne-kelly-96a9a743
Ireland
Anne Kelly
Owner at The Lobster Pot
https://au.linkedin.com/in/anne-kelly-3772431b
Scone, NS
Anne Kelly
--HR/L&D/RTO/GTO Contracting