A. Michael Petrillo
Field Service Manager at Canon Solutions America
Service Manager | Technical Field Service & Support | Customer Relations | Asset Mgmt. | P&L Mgmt. | Data Analysis | Employee Development | Performance Mgmt. | Customer & Employee Training | Implementation Mgmt.
I am a dedicated technical professional with extensive experience in customer support through Field Service and Service Managerial Leadership.  I have an in-depth knowledge of technical processes and exceptional electro-mechanical skills; including advanced troubleshooting, technical analysis, and problem resolution.  My skills as a detail-oriented field service engineer and manager are varied with significant experience in Customer Care, P&L Management, Hiring and Employee Development, Team Building, Inventory Control, Customer Relations, and advanced Technical Support/Service on document management solutions and hardware. I have a detailed focus on exceeding customer expectations, with strong communication and understanding of customer needs; backed up with an exceptional educational/technical background with a Bachelor of Science focused in Lib. Studies from Neumann University and Electronics Engineering.
Canon Solutions America
https://www.linkedin.com/company/canon-solutions-america
Providing support to both customer and onsite service team in a large industrial printing operation in Mid-Atlantic region, Our Canon Service Team delivers 24x7x365 service on Black & White and Color cut-sheet units as well as Continuous Feed lines.
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Field Service Manager
Ricoh USA, Inc.
https://www.linkedin.com/company/ricoh-company-ltd-
Philadelphia, Pennsylvania, United States
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Field Technology Service Manager
Ricoh USA, Inc.
https://www.linkedin.com/company/ricoh-company-ltd-
Managed Philadelphia Service Marketplace.  P&L responsibility to include budgeting and analysis of up to $10 million in services revenue, main driver of IT Sales in market, Customer relationship management, team building, and field KPI achievement.
Philadelphia & Southern New Jersey Marketplace
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Technology Service Manager
Ricoh USA, Inc.
https://www.linkedin.com/company/ricoh-company-ltd-
Responsible for the field service teams of 5 supervisors and 75 techs in the Philadelphia marketplace.  Drive KPI achievement, manage local vehicle fleet, work with local sales teams.
Philadelphia Marketplace
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Field Technology Service Manager
Ricoh Business Solutions
https://www.linkedin.com/company/ricoh-business-solutions
Service Supervisor - Philadelphia Service Team
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Field Services Supervisor
Ricoh Business Solutions
https://www.linkedin.com/company/ricoh-business-solutions
Worked to resolve customer complaints after acquisition of local Philadelphia dealer by Ricoh Corp.
Philadelphia, Pennsylvania
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Customer Care Manager
Savin Corp.
Oversee field operations in a multi-state territory.  Set, review, and provide feedback on team KPIs.
Northeast Region Remote Service Supervisor
Ricoh USA, Inc.
https://www.linkedin.com/company/ricoh-company-ltd-
Multiple roles in Greater Philadelphia area.  Field Service Technician Levels 1-3, Team Technical Lead, Service Team Leader
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Field Service Lead/Technician
Bachelor of Science
Lib. Studies
Neumann University
Electronic Engineering Technology - Certificate
RETS Electronics School
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CompTIA A+
https://www.linkedin.com/in/eric-cardona
Leesburg, FL
Eric Cardona
Technical Business Service Senior Associate at Wells Fargo
https://www.linkedin.com/in/james-deviney
Glenmoore, PA
James Deviney
Senior Managing Consultant | Implementation Delivery Manager / Digital Transformation  Specialist | Process Improvement | Software/Hardware Installation | PROSCI Certified | Project Management | SaaS-based Implementation
https://www.linkedin.com/in/james-davis-99182944
Philadelphia, PA
James Davis
Team leader Bucks Northeast at Ricoh Americas Corporation
https://www.linkedin.com/in/alan-scolnick-24263755
Abington, PA
Alan Scolnick
General Contractor Professional
https://www.linkedin.com/in/aramis-jimenez-a1384b58
Philadelphia, PA
Aramis Jimenez
Electrical  Technician
https://www.linkedin.com/in/rickton-black-b776b3170
Greater Philadelphia
Rickton Black
technician at BORTEK INDUSTRIES
https://www.linkedin.com/in/shawn-bray-ba7181b7
Reading, PA
Shawn Bray
Equipment Technician Lead at IWCO Direct
https://www.linkedin.com/in/richard-zuk-2a045bb2
Williamstown, NJ
Richard Zuk
Senior Product Specialist at Ricoh Americas Corporation
https://www.linkedin.com/in/bruce-heimbach-a2501b10a
Emmaus, PA
Bruce Heimbach
Electrical maintenance technician  at Palram Americas
https://www.linkedin.com/in/kay-heue-5376aba3
Radcliffe, IA
Kay Heue
Sr. Distribution Manager - CPP Vended Supply Chain at WinField United
https://www.linkedin.com/in/kristyjkramer
Benton Harbor, MI
Kristy Kramer
Business Management Information Technology
https://www.linkedin.com/in/ronald-batts-806376164
Marlton, NJ
Ronald Batts
Area Operations Manager at Ricoh USA, Inc.
https://www.linkedin.com/in/frank-disalvatore-737569a8
Greater Philadelphia
Frank DiSalvatore
Account Manager at Ricoh USA, Inc.
https://www.linkedin.com/in/joseph-yelson-32695194
Havertown, PA
Joseph Yelson
IT Technical Support Analyst III at US LBM
https://www.linkedin.com/in/tjode-cooper-22006657
Ackley, IA
Tjode Cooper
Regional Supply Manager at Aligned Ag Distributors/United Suppliers, Inc.
https://www.linkedin.com/in/quentin-peterson-4664286
San Antonio, TX
Quentin Peterson
President Living Access Solutions at Living Access Solutions
https://www.linkedin.com/in/mary-fida-jardine
Philadelphia, PA
Mary Fida Jardine
Sr Pricing Analyst, Global Focus at Ricoh USA, Inc.
https://www.linkedin.com/in/bill-harris-353a1442
Lafayette Hill, PA
Bill Harris
Sales Specialist
https://www.linkedin.com/in/steve-molzon-31098513
Burlington, NJ
Steve Molzon
Director of Service at KDI Office Technology
https://www.linkedin.com/in/leedube
Nokomis, FL
Lee Dubé
Director of Technical Support (Application Support)
LinkedIn User
      
          



            
              
        
              
  

    
        Mike was one of the best, most nurturing managers which with I have ever had the pleasure of working. He really showed how much he cares about not only my work advancement, but he also cares about my personal growth. Mike is certainly a huge advocate for his employees, and makes sure that they are taken care of properly. Richard Divas
      
          



            
              
        
              
  

    
        I worked with Mike for almost 15 years as a sales leader collaborating with him on services delivery in the Philadelphia/Delaware Valley. Mike is first a great person who personally cares for each of his customers, employees and colleagues. As a Service Manager managing teams and field service reps, he has the capacity to manage many complex customer engagements, a large group of front line technicians as well as the intricacies of the company structure.  In this capacity, he served many customers on a daily basis, managing a very diverse set of customers from small and medium businesses, to local major as well as global accounts with demanding standards. Mike is a strong yet calm leader who takes decisive action to maintain service delivery standards as well as resolve the pressure filled situations that arise on a daily basis. I would highly recommend Mike as a service leader who provides exceptional customer experiences and simply gets it done on a daily basis.
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Photo
Philadelphia Networking Group
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RETS Electronic Schools Alumni
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ServPro---Office Equipment Service Professionals
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Ricoh Family Group
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Field Service Engineers - Analytical Instrumentation
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Managed Print & IT Services - Community Connection
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Print Production Professionals
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