Ashley A. Jordan, MA
Assistant Director, Civilian Advising at University of Maryland University College
Higher Education Professional
Highly organized, analytical professional with extensive knowledge and experience in consulting and training and development. Adept to assess, develop, and facilitate training and development programs on supervision, leadership, and professional and staff training initiatives. Highly effective at working collectively with teams to achieve business objectives. Accustomed to handling sensitive, confidential records. Dependable, organized, and, calm under pressure.
University of Maryland University College
https://www.linkedin.com/company/university-of-maryland-global-campus
Largo, Maryland
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Assistant Director, Civilian Advising
University of Maryland University College
https://www.linkedin.com/company/university-of-maryland-global-campus
Drive student retention through problem solving and resolution management. 
Coordinate with internal and external departments in order to plan open house events for various student population, such as graduate/undergraduate, military/veteran, and civilian students.
Independently set and maintain daily tasks to ensure prompt solutions to internal and external issues.
Serve as key resource for Advisors, Assistant Directors, Directors, and Assistant Vice President on all academic policies and procedures.
Level 1 Financial Aid consulting, resolution management. 
Maintain various performance reports in CRM systems to assess productivity, effectiveness, and efficiency of advising and retention business processes. 
Developed a budget plan to aid in a student recovery project,that was presented orally and in a written document, to management at all levels. Budget was approved and the project is currently live. 
Provide recommendations for training needs and modification of business processes within Student Advising and Retention. 
Collect data from numerous reports ran on various student populations. 
Create outreach campaigns through phone, email, and open house events. 
Coordinate and schedule biweekly staff meetings for Military/Veteran and Civilian Advising. 
Conduct interviews at scheduled Academic Advising Career Fairs. 
Editor and Chief of monthly newsletter, "Enrollment Monthly."
Largo, MD
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Lead Solution Advisor
University of Maryland University College
https://www.linkedin.com/company/university-of-maryland-global-campus
Coordinate recruitment and retention efforts with Student Advising Retention Management and other student service departments, such as Admissions, Financial Aid, Military and Veteran Support, and the Office of the Registrar. 
Interpret and explain university policies and procedures; participate in preparation of Open Houses events and present academic information to new students during such events.
Counsel and advise various student populations on academic, personal and career related topics that are pertinent to the achievement of their educational goals, as well as college retention and graduation.
Evaluate transcripts from other academic institutions, as well as various forms of nontraditional credits for equivalencies and possible application to degree program.
Identify options for student to fulfill degree requirements; evaluate and make recommendations on petitions and amendments to student's program of study. 
Monitor academic progress of students; analyze progress reports from instructors; determine eligibility and satisfactory progress toward degree; identify current and potential needs or problem areas (e.g., study skills, tutoring) and refer students to appropriate campus resources for assistance.
Provide comprehensive, timely, and high quality service to all internal and external faculty, staff, and students.
Conduct needs assessment and identify skills or knowledge gaps that need to be addressed.
Choose appropriate training methods per case (simulations, mentoring, on the job training, professional development classes etc).
Design and prepare educational aids and materials.
Develop, implement, and monitor training programs for personnel at all levels.
Largo, MD
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Academic Advisor
Bowie State University: School of Behavioral Sciences and Human Services
https://www.linkedin.com/company/bowie-state-university
Lead several training and development programs for organizations such as the Prince Georges County Department of Corrections, So That Others May Eat (SOME), and the Federal Energy Regulatory Commission. 
Applied various training and development programs using the ADDIE model, which includes the following phases: Analysis, Design, Development, Implementation, and Evaluation. 
Conduct needs assessment and identify skills or knowledge gaps that need to be addressed at the individual, team, and organizational levels of analysis.
Designed and facilitated various training programs used to strengthen organizational behaviors, policies, and business processes.
Developed appropriate training programs by applying traditional or alternative methods, techniques, and formats, which included Instructor-led Training (ILT), Self-Paced, Web-Based Training (WBT), and blended learning solutions.
Developed or oversaw the production of classroom handouts, instructional materials, aids and manuals.
Utilized Kirkpatrick's Four-Level Training Evaluation Model to objectively analyze the effectiveness and impact of the training programs and recommend content and delivery changes.
Stay abreast of the new trends and tools in Human Resource Development with an emphasis on Organizational Development and Behavior.
Bowie, MD
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Required Field Experience: Training and Development
University of Maryland
https://www.linkedin.com/company/university-of-maryland
Properly utilized all systems in the Security Operations Center (SOC), including computers (Team-up, PELCO, LENEL, E-mail, and Internet). 
Answered phones.
Contributed to University of Maryland College Park officer's efficiency and effectiveness by supplying information observed promptly and correctly. 
Demonstrated support for the SOC team and the department's goals.
Demonstrated a polite attitude when proving requested information to the community (citizens, officers, and other departmental member).
Maintained a "super-size" mentality when serving the community.
College Park, MD
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Security Monitor/Customer Service Specialist
Bowie State University: School of Behavioral Sciences and Human Services
https://www.linkedin.com/company/bowie-state-university
Supervise undergraduate students working on the research project (maintaining records on assignment completion, acting as liaison/mediator between the undergraduate students and the faculty researcher).
Maintain accurate records of interviews, safeguarding the confidentiality of subjects, as necessary.
Recruited survey participants for several research studies. 
Recruit and/or interview subjects.
Collect and analyze data.
Developed codes and entered data, using Statistical Package for the Social Sciences (SPSS).
Developed/revised several presentations for the Behavioral Science department. 
Conduct literature reviews.
Performed general clerical duties such as answer phones and filing. 
Attend area seminars and other meetings as necessary.
Bowie, MD
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Research Assistant
Master of Arts (M.A.)
The Human Resource Development (HRD) program is an in-depth examination of theory, principles, and applications in human resource development. It is focused on practitioners who function in a variety of contexts, including: private industry, government agencies, non-profit organizations, corporations, educational institutions, military, healthcare organizations, and professional and voluntary organizations. From an adult learning perspective, the HRD program provides the broadest interpretation of human resource development, linking it to theories and principles associated with individual, group, and organizational performance improvement. Emphasis is placed on training and curriculum design, leadership development, management, strategic planning, adult education, and technology. Areas covered include design, delivery, implementation, evaluation, and assessment of programs aimed at meeting the needs of employees and organizations.
Human Resource Development
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Bowie State University
https://www.linkedin.com/school/bowie-state-university/
Bachelor of Science (B.S.)
This program emphasizes training in theory and research methodology. Additionally, with an understanding on human behavior and institutional development, this program leads students to challenging careers in human service.
Sociology
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Bowie State University
https://www.linkedin.com/school/bowie-state-university/
National Association for Professional Women
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Society For Human Resource Management
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Golden Key International Honor Society
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Evolve: HRD Society
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Consulting in HRD
HURD 730
Fundamentals of Adult Education
HURD 690
Organization Development
HURD 741
Organizational Behavior & Small Group Dynamics
HURD 732
Training I: Process & Practice
HURD 764
Training II: Process & Practice
HURD 765
Student resolution outreach project, used to maintain enrollment.
Student Recovery
Monthly Newsletter for Student Enrollment Management - Presented to Recruitment and Retention
Student Enrollment Management Monthly Newsletter
Behavioral and Social Sciences Department
https://www.linkedin.com/company/united-latino-students-association
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Research Assistant: Bowie State University
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Personally Identifiable Information Certificate
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