Pamela Liberty
service adviser at John L. Sullivan Chevrolet
Automotive Service Adviser
Automotive Repair Facility Management, focused on increasing revenues, net profits, superior customer satisfaction, building communications with customers and vendors through technology, and overall customer retention. 
Always interested in ways to improve management,leadership, and personal skills, as well as learning new automotive technology. 
Currently looking to obtain service adviser position

Specialties: Sales, Sales Management, Automotive Operations Management
John L. Sullivan Chevrolet
Build rapport with customer, document concern to BAR compliance, communicate with parts associates, technicians, dispatcher and shop foreman to ensure vehicles are repaired in a seamless and professional manner. Communicate back to customer the technician estimates and recommendations to correct the concern, as well as required/suggested maintenance. Maintain high level of customer satisfaction, ensuring customers will return and recommend to friends and family.
Roseville, CA
service adviser
Buick GMC of Vacaville
https://www.linkedin.com/company/buick-gmc-of-vacaville
United States
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Service Adviser
PDQ Automatic Transmission Parts
Inside and outside sales duties, including phone sales, cold calls, business to business networking/marketing. 100 accounts mostly dead/inactive. Grew sales $192k in first year and found/opened many new accounts in two years, representing additional revenues of $76k annually.
Account Manager/Assistant Purchaser
Liberty AAMCO of West Sacramento
Operations of repair facility, work flow management, human resources/payroll, account management, outside marketing and networking.
970 F St West Sacramento, CA
Owner
Sears
https://www.linkedin.com/company/sears
I managed several auto centers and was in the top 10 percent in nation for profitability and customer service scores. I also trained many associates who went on to become store managers.
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Automotive Manager
BS
Business Administration, Management and Operations
University of Pheonix
AAMCO Customer Relations, Zero Complaint Center 5 years
Customer Satisfaction
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Yacuíba
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