Blase Fiorilla
Member Support Lead at NCSA Next College Student Athlete
Member Support Lead at NCSA Next College Student Athlete
Versatile researcher with 5+ years’ experience in sports and hospitality research, customer service, and analytics.
NCSA Next College Student Athlete
https://www.linkedin.com/company/ncsa-athletic-recruiting
Remote
https://media-exp1.licdn.com/dms/image/C560BAQFRcyaYJjgwaQ/company-logo_100_100/0/1609510963610?e=1655942400&v=beta&t=2gYeEkJHJrmzsngI3R8nP275sscFRcUL3sfo0WIo1mo
Member Support Lead
FanDuel
https://www.linkedin.com/company/fanduel
• Assisted customers through ZenDesk, LivePerson, NiceInContact, and Oracle with
complete and accurate responses regarding FanDuel Sportsbook and TVG horse
betting.
• Collaborated with other agents, leads, and supervisors to produce best practices
for FanDuel’s customer service operations.
https://media-exp1.licdn.com/dms/image/C4D0BAQFANJplIoWBQw/company-logo_100_100/0/1595523563874?e=1655942400&v=beta&t=5TFo61IdSZo0WJUjZdQ0YrWP3w0q2HVxoXXFJ3Ne8Yc
Customer Operations Agent
The Bellevue Hotel
https://www.linkedin.com/company/the-bellevue-hotel
• Supported hotel’s yield efforts, via analysis and reporting that ensured all
segments and distribution channels are mined for revenue opportunities
based on budget, forecast, pace, and market demand.
• Worked directly with the Director of Revenue to maximize hotel revenue
through daily management of room inventory and pricing across all
segments
Greater Philadelphia Area
https://media-exp1.licdn.com/dms/image/C4D0BAQHSbYnjvd1rjg/company-logo_100_100/0/1564770223263?e=1655942400&v=beta&t=taC0zilKxin9IZWsXrd47trtrTdPFdo1EUkty8h9lPg
Revenue Analyst
Turnkey Intelligence
https://www.linkedin.com/company/turnkey-intelligence
• Contributed to all life-stages of custom research projects, including the
“2018 NFL Kickoff Experience” in Philadelphia that defined trends to
enhance the future customer experience
• Assisted with data collection and coding through Surveyor powered by
Verint and IBM SPSS Statistics to identify key customer behavior trends
and provide recommendations to external clients
https://media-exp1.licdn.com/dms/image/C4E0BAQGIgDdHAjfxYQ/company-logo_100_100/0/1539612317180?e=1655942400&v=beta&t=pWgOcRyBWiF22_GMbRP3qiMUsbvhuQFLaxNNhfYIrLs
Graduate Extern, Research
STR.
https://www.linkedin.com/company/str-data
• Served as the department data steward by providing analytical and business intelligence support
• Developed and prepared various ongoing analyses which included the impact of Airbnb in the hotel industry, impact in hotel performance with major sporting events, and holiday impact analyses
• Extracted data from our database through the SAP Business Intelligence Tool to generate statistical graphs in Tableau and Excel for an in-depth analysis
• Lead STR’s Hostel Benchmarking Initiative which included receiving hostel performance data in London, Amsterdam, and Berlin markets to create trend reports that leveraged benchmarking in the Hostel Industry
Greater Nashville Area, TN
https://media-exp1.licdn.com/dms/image/C4D0BAQFbUpCwgrBwGg/company-logo_100_100/0/1519898094014?e=1655942400&v=beta&t=sOOOBX50U4rN6xCAk8WQ45qb2zYBOcw1J5jRy-4pzJY
Research Analyst
STR.
https://www.linkedin.com/company/str-data
• Perform research and analysis work for year-end updates as required for remapping markets/submarkets, class breaks, and chain scales
• Assist business development and client services with census database related questions from clients
• Manage concurrent census improvement projects including an annual review of database field utilization
Greater Nashville Area, TN
https://media-exp1.licdn.com/dms/image/C4D0BAQFbUpCwgrBwGg/company-logo_100_100/0/1519898094014?e=1655942400&v=beta&t=sOOOBX50U4rN6xCAk8WQ45qb2zYBOcw1J5jRy-4pzJY
Global Census Research Associate
Nittany Lion Inn
• Responsible for setting up, installing, operating, testing, and troubleshooting 
audio and video equipment
• Complete Basic set up and operation of small to large-scale audiovisual 
systems in a hospitality environment while ensuring complete customer satisfaction.
• Met with guests on-site to ensure that their needs are met and the 
equipment setup is working properly
State College, PA
Audio/Visual Services (Senior Experience)
Lancaster Host Resort and Conference Center
https://www.linkedin.com/company/lancaster-host-resort-and-conference-center
•	Gained extensive experience with Opera (Property Management System)                                                when dealing with reservations and front desk tasks
•	Attended multiple board meetings with the Executive Board of the Hotel
•	Shadowed the Housekeeping Manager and Director of Banquets to   			              understand operation procedure walkthroughs
•	Trained new hires in the Front Desk Department to ease transitioning
•	Received commissioned sales experience by up-selling hotel suites
Lancaster, PA
https://media-exp1.licdn.com/dms/image/C4D0BAQH0ztYyfzzR6Q/company-logo_100_100/0/1519927931026?e=1655942400&v=beta&t=urjdpCCK62Bn95yfU0cFD2aWTnyx3dOFg0lGmmaKg6s
Manager Trainee Program Internship
Rehoboth Beach Country Club
•	Gained extensive experience with Micros (Point of Sales System) when dealing with merchandise transactions
•	Performed daily openings and closing golf shop procedures
•	In charge of managing phone calls and customer service inside the pro shop
•	Provided exceptional customer relation skills 
•	Utilized Golf Reservation Systems like Foretees where members are able to sign up for tournaments and daily play
Rehoboth Beach, DE
PGA Golf Intern
The Broadmoor
https://www.linkedin.com/company/the-broadmoor
•	Completed daily opening and closing procedures for the driving range 
and short-game facilities  
•	Followed the rules and policies of the management staff efficiently 
•	Maintained a clean working area daily for the staff
•	  Positively interacted with members and guests to create
	their experience at the Broadmoor more memorable
Colorado Springs, CO
https://media-exp1.licdn.com/dms/image/C4D0BAQEuAGgeemYhuQ/company-logo_100_100/0/1519905482600?e=1655942400&v=beta&t=fDKqIYUPxgaLxKPKqInhj7h6OMXhQyZmiqNu_lUwIaI
PGA Golf Intern
Master's degree
Sport Business | Concentration in Sport Analytics
https://media-exp1.licdn.com/dms/image/C510BAQG_TuUQir2LKQ/company-logo_100_100/0/1519856443501?e=1655942400&v=beta&t=n3hDOMnbkTcWh766AlBoGC2XwYiZyeU0kzTrmaZhN1k
Temple University
https://www.linkedin.com/school/templeuniversity/
Bachelor’s Degree
Minor: Recreation, Park, and Tourism Management (RPTM)
Hospitality Administration/Management
https://media-exp1.licdn.com/dms/image/C560BAQEFv0lqpE-gsQ/company-logo_100_100/0/1519855919313?e=1655942400&v=beta&t=GcIDenC3jIgx5taeErHlR9a2ct3FXcPmt-qSqzk9AQ8
Penn State University
https://www.linkedin.com/school/penn-state-university/
Advanced Hotel Management
HM 480
Elementary Statistics
STAT 200
Financial Management in Hospitality Operations
HM 435
Financial and Managerial Accounting for Decision Making
ACCTG 211
Hospitality Decision Making and Information Systems
HM 350
Hospitality Managerial Accounting
HM 336
Hospitality Marketing
HM 442
Macroeconomic Analysis and Policy
ECON 104
Microeconomic Analysis and Policy
ECON 102
Statistical Concepts and Reasoning
STAT 100
Strategic Hospitality Management
HM 490W
Room in the Inn
https://www.linkedin.com/company/room-in-the-inn
-Support the kitchen staff by helping prepare meals for participants in residential programs.
-Partner with the kitchen team to maintain cleanliness and safety of the kitchen and dining room, serve participants meals, and provide overall hospitality.
https://media-exp1.licdn.com/dms/image/C4E0BAQHsWq-isy123A/company-logo_100_100/0/1519876703442?e=1655942400&v=beta&t=qiRL3ENQbiuJabo4ps0Pf45BJddIXYLJ8UKU4dKgREc
Kitchen Assistant
https://www.linkedin.com/in/tyler-heath
Greater Philadelphia
Tyler Heath
Heath Transportation and Logistics Inc
https://www.linkedin.com/in/frank-ryan-b63295156
Philadelphia, PA
Frank Ryan
Former Contractor at Dane structure
https://www.linkedin.com/in/john-guzik-4b8572130
Greater Philadelphia
John Guzik
Employee at Riggs Distler
https://www.linkedin.com/in/johnjenkins2
Wilmington, DE
John Jenkins
President at Image Source, Inc
https://www.linkedin.com/in/kyle-chrupcala-8889572a
Philadelphia, PA
Kyle Chrupcala
Universal Supervisor  at Firstrust Bank
https://www.linkedin.com/in/larsonkylepsu
State College, PA
Kyle Larson
Graduate Student Veteran at Penn State University studying Human Resources
https://www.linkedin.com/in/brandongrabelsky
Washington DC-Baltimore Area
Brandon Grabelsky
Program and Policy Governance Analyst at Federal Student Aid an Office of the U.S. Department of Education
https://www.linkedin.com/in/anthonycoburnjr
Indian Rocks Beach, FL
Anthony Coburn Jr.
Imaging Recruiter at Aya Healthcare
https://www.linkedin.com/in/tmblaw
Media, PA
Todd Bales
Law Office of Todd M. Bales, Esquire P.C.
https://www.linkedin.com/in/tyler-tait-aa3422100
Annapolis, MD
Tyler Tait
Mortgage Broker at South River Mortgage
https://www.linkedin.com/in/max-merritt-913498128
Bear, DE
Max Merritt
Transaction Processing Specialist at JPMorgan Chase & Co.
https://www.linkedin.com/in/ryan-bryson-43316585
New York City Metropolitan Area
Ryan Bryson
Senior Internal Auditor at Brookfield Asset Management
https://www.linkedin.com/in/brian-kenney-b35aa3191
Boston, MA
Brian Kenney
Portfolio Manager at Berkshire Bank
https://www.linkedin.com/in/michael-loessner-526489a
Wilmington, DE
Michael Loessner
Managing Partner at DSM Commercial, Construction Services
Partner, DSM Commercial, Real Estate Services
https://www.linkedin.com/in/kelly-r-sylvester-ab384227
Milford, DE
Kelly R. Sylvester
Branch Manager at Shore United Bank
https://www.linkedin.com/in/johnchillingworth
Greater Pittsburgh Region
John Chillingworth
Canon Solutions America
https://www.linkedin.com/in/brian-lilly-63828a172
Greater Philadelphia
Brian Lilly
Energy Expense Analyst at Resource Energy
https://www.linkedin.com/in/veronica-anjelina-laghjichi-a5053b50
Greater Philadelphia
Veronica Anjelina Laghjichi
Builders Direct- Construction Account Specialist at Waste Management
https://www.linkedin.com/in/jb-dilsheimer-116b25122
Philadelphia, PA
JB Dilsheimer
Trial Lawyer.  Who Surfs.
https://www.linkedin.com/in/rob-dewey-137631b3
Bryn Mawr, PA
Rob Dewey
Senior Project Manager at V2 Properties
Liked by Blase Fiorilla
https://www.linkedin.com/signup/cold-join
So incredibly excited to share that I am officially a licensed Professional Engineer! A goal that has been seven years in the making! I could not…
Liked by Blase Fiorilla
https://www.linkedin.com/signup/cold-join
Photo
Liked by Blase Fiorilla
https://www.linkedin.com/signup/cold-join
The energy in LA is electric and has me fired up for #SuperBowl. Today I’m feeling especially grateful for my PepsiCo Foodservice team and all our…
Downingtown Area High School Alumni Association
https://media-exp1.licdn.com/dms/image/C4E07AQEQATIVMuNXYg/group-logo_image-shrink_200x200/0/1631370486336?e=1647687600&v=beta&t=XZ8Mz347NSteVwdk_nc9krfka-WPO2mrzWteIkC_P-k
https://www.linkedin.com/groups/2712835
American Hotel and Lodging Association
https://media-exp1.licdn.com/dms/image/C5107AQEJlbeixeLQAw/group-logo_image-shrink_200x200/0/1631421793117?e=1647687600&v=beta&t=glDeXR-K3G2TQZ4cAETJEcBps_iZ5A8vcTSUGHccpo0
https://www.linkedin.com/groups/1697477
Penn State Dance Marathon (THON™)
https://media-exp1.licdn.com/dms/image/C4E07AQELY9UtVy14Ww/group-logo_image-shrink_92x92/0/1631000723940?e=1647687600&v=beta&t=ZMMqyWT4H66jAbOrseVcTZV5b4OHkbZjbsguF5WQ4G4
https://www.linkedin.com/groups/1923929
STHM at Temple University - Alumni
https://media-exp1.licdn.com/dms/image/C4E07AQFW2aO7PkmgZQ/group-logo_image-shrink_92x92/0/1631003312666?e=1647687600&v=beta&t=vsGetjsURrR39SdAexNev3QGJ6RKiagg5vCEB8z9hNA
https://www.linkedin.com/groups/2479664
Hospitality Rise
https://media-exp1.licdn.com/dms/image/C5107AQE7acSSpNk_9w/group-logo_image-shrink_200x200/0/1631427479143?e=1647687600&v=beta&t=00yHh3lsEts3hyess6FtTuepFp8nId5gM5dboFh0RKE
https://www.linkedin.com/groups/4440533