ahmed abdulkarim
Support Engineer at Infosys
software engineer
developing solution , plugins , extension , resolving bug & defect
Infosys
https://www.linkedin.com/company/infosys
• Develop, customize, and implement, Microsoft Dynamics 365 including plugins, workflows, dialogs, SSRS Reports, & web resources utilized C#, ASP.NET, MS SQL Server, Javascript, ReactJS, XML, SOAP|REST, successfully delivered large, medium scale IT projects
• Mitigate and resolve client issues and go-live blockers by analyzing CRM application architecture, source code, interface, and integrated application components to identify and resolve issues and bugs
Greater Seattle Area
https://media-exp1.licdn.com/dms/image/C4E0BAQHS0k_nLjbnKA/company-logo_100_100/0/1625111766048?e=1655942400&v=beta&t=_b8eB1amUsPIWGQQrld7_RXII7y7ZwTsYOC0NUptzBQ
Support Engineer
Cornerstone OnDemand
https://www.linkedin.com/company/cornerstone-ondemand
• Deployed Salesforce Knowledge Base. Ensured optimal keyword search, confirmed images & resources embedding, streamlined the article edit and submission process. Wrote over 250+ knowledge articles on the CSOD product(nearly 1/3 of knowledge base). Improving product specialist average time to case closure from, enabling clients to learn and resolve their own issues, abating overall case submission 
• Implemented Salesforce Lightning CRM, ensured implementation was tailored to business needs, identified over 25 defects, flagged significant design gaps, recommended addition of missing key features, enabling company to review and devise a more successful implementation
• Implemented new VOIP service, Talkdesk, reducing call queue volume by 40%, reducing call wait time to < 3 min
• Provided functional and technical support by masterfully understanding the product and efficiently troubleshooting issues. Resolved over 100 cases weekly, mitigated defects and provided solutions
Greater Los Angeles Area
https://media-exp1.licdn.com/dms/image/C560BAQH-ZZHsSPOfHA/company-logo_100_100/0/1635777870812?e=1655942400&v=beta&t=NzZMjQ7UxFmmPHJ1rwLLsDw9fSvtvGUc9yqPYYOMxTU
Product Specialist
Spectrum Enterprise
https://www.linkedin.com/company/spectrumenterprise
• Travel to customer sites to inspect equipment and discuss their concerns
• Independently diagnose service issues and construct innovative solutions
• Handle installations and disconnects, configure systems to standard
• Educate users about company products/equipment
Greater Los Angeles Area
https://media-exp1.licdn.com/dms/image/C4E0BAQFRGnFyStCNlw/company-logo_100_100/0/1519855928093?e=1655942400&v=beta&t=I4ZEen35OmQ_1oObnZFMm9zbcZXqYXHNojbrZVtSa1I
Field Technician
Mibura
https://www.linkedin.com/company/mibura-inc-
• Install, modify, and repair computer hardware and software
• Troubleshoot problems with team members and vendors, reporting to manager and updating clients on progress 
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
Greater Los Angeles Area
https://media-exp1.licdn.com/dms/image/C4D0BAQEirSjrY7daYA/company-logo_100_100/0/1519909153196?e=1655942400&v=beta&t=TADFJvs-uaPXvrZBbSsmHJIJYcivMdNiLp3fgi9e8DM
IT Helpdesk
Lab Support, a division of On Assignment
https://www.linkedin.com/company/apex-systems
• Performed routine physical and chemical analyses of raw materials, finished products, stability and special samples using wet chemical and major instrumentation including: NIR, FTIR, UV-Visible, GC, ICP, Gradex and HPLC. 
• Documented results according to GMP and companies standard method
• Managed workflow to optimize the execution of prioritized samples and tests
United States
https://media-exp1.licdn.com/dms/image/C4D0BAQGqykCMjtTYfg/company-logo_100_100/0/1625080023443?e=1655942400&v=beta&t=2kNN5ObZXyia0KkgI3dSwe3ivn22EIOkuDMLB5bD5Vk
QC Chemist
M-I SWACO A Schlumberger Company
https://www.linkedin.com/company/schlumberger
• Provided onsite service to Schlumberger clients 
• Prepared and tracked inventory of palletized and bulk products available at the rig site based on fluid program and anticipated conditions.
• Conducted routine and specialized testing that provided technical guidance to customize drilling fluids to maximize wellbore value.
• Presented results and recommendation to client and supervisor
Odessa/Midland, Texas Area
https://media-exp1.licdn.com/dms/image/C4D0BAQHsiK38EEDiMg/company-logo_100_100/0/1519856311357?e=1655942400&v=beta&t=mhbIXq8BEmJCTEXIWkjoGvsBhj2C0taQj1vLCp8rzCg
Drilling Fluids Specialist
Pharmavite
https://www.linkedin.com/company/pharmavite
• Performed routine physical and chemical analyses of raw materials, finished products, stability and special samples using wet chemical and major instrumentation including: NIR, FTIR, UV-Visible, GC, ICP, Gradex and HPLC. 
• Documented results according to GMP and companies standard method
• Managed workflow to optimize the execution of prioritized samples and tests
San Fernando, CA
https://media-exp1.licdn.com/dms/image/C560BAQHnOEWrpNFnbA/company-logo_100_100/0/1643730216589?e=1655942400&v=beta&t=QzkmiofVaq214E-SKblp0yhvAR_yvr54ztgY2njrZrc
QC Chemist
Micro Quality Lab Inc.
• Conducted assays to ensure the quality of samples tested meet customers expectations. 
• Tested samples according to product specification utilizing instruments: Gas Chromatography, Fourier Transform In-Fared Spectroscopy, UV/Visible Spectrophotometery, Titration, and Thin Layer Chromatography.
• Managed workflow to optimize the execution of prioritized samples and tests
United States
Lab Work Assistant
Bachelor of Science (B.S.)
Chemistry
https://media-exp1.licdn.com/dms/image/C4D0BAQE9Njw4w5UjtQ/company-logo_100_100/0/1625622502302?e=1655942400&v=beta&t=xtyPBZ2XK-Er9XfcJ3mTs-5BkaDEjTrgBiXHJBYi9Pw
UCLA
https://www.linkedin.com/school/ucla/
Associate of Arts (A.A.)
Chemistry
https://media-exp1.licdn.com/dms/image/C560BAQEiJNL1oWf50g/company-logo_100_100/0/1519913223613?e=1655942400&v=beta&t=RkxoHQiSqM6zIxjSWvtWu67cv1MIV0ztIJPTiEuKWS8
Santa Monica College
https://www.linkedin.com/school/santamonicacollege/
General Assembly
Web Development Immersive
Schlumberger
Basic Drilling Fluid Technology
https://www.linkedin.com/in/josiebastida
Santa Monica, CA
Josie Bastida
Associate Customer Success Manager at Cornerstone OnDemand
https://www.linkedin.com/in/michaelagiron
Salt Lake City Metropolitan Area
Michael Girón
Sr. Support Specialist | Full Stack Development Student
https://www.linkedin.com/in/aristowong
Los Angeles, CA
Aristo Wong
Director, Customer Engagement at Amplify-Now
https://www.linkedin.com/in/howard-simpson-4a89122
Santa Monica, CA
Howard Simpson
Senior Director, Integration Consulting at Cornerstone OnDemand
https://www.linkedin.com/in/cameronltaylor
United States
Cameron Taylor
Enterprise Software Sales
https://www.linkedin.com/in/charlescoy
Los Angeles, CA
Charles Coy
.
https://www.linkedin.com/in/ryan-legassick
Capitola, CA
Ryan Legassick
Enterprise Account Manager at iCIMS
https://www.linkedin.com/in/tori-owens
Los Angeles, CA
Tori Owens
Event Manager at SME Entertainment Group and Show Support at Side Door
https://www.linkedin.com/in/sadie-retana-nicassio-cmp-814600a3
Los Angeles Metropolitan Area
Sadie Retana-Nicassio, CMP
Event Marketing at Carrot Fertility
https://www.linkedin.com/in/mastersonmatthew
Carlsbad, CA
Matthew Masterson
Project Manager delivering immersive learning solutions to Fortune 100 customers | Customer Advocate | Product Experience | Sales Experience
https://www.linkedin.com/in/jessicasolis21093
Queen Creek, AZ
Jessica Solis
Product Coach | Helping service professionals maximize their impact.
https://www.linkedin.com/in/joe-olszewski-03206aba
Greater Chicago Area
Joe Olszewski
Senior Manager, Learning Experience  at Cornerstone OnDemand
https://www.linkedin.com/in/madisonjmclaren
Bozeman, MT
Madison McLaren
Regional Sales Manager, Mid Enterprise at Cornerstone OnDemand
https://www.linkedin.com/in/mark-baker-9496312
San Antonio, TX
Mark Baker
There's nothing I enjoy more than helping people find their purpose, and those who support them.
https://www.linkedin.com/in/wajma-raza-4a444749
Los Angeles, CA
Wajma Raza
Enablement Analyst at Cornerstone OnDemand
https://www.linkedin.com/in/robert-hernandez-76611b8
Los Angeles Metropolitan Area
Robert Hernandez
Senior Director, Corporate FP&A at Cornerstone OnDemand
https://www.linkedin.com/in/joseph-l-adams
Fort Mill, SC
Joseph Adams
Entrepreneur | Life Coach | Mentor
https://www.linkedin.com/in/mykeal-kenny
Brooklyn, NY
Mykeal Kenny
SRE Engineer
https://www.linkedin.com/in/brandi-apetsi
Durham, NC
Brandi Apetsi
Technical Support Engineer at IBM
https://eg.linkedin.com/in/ahmed-abbas-aa6519151
Alexandria, Egypt
Ahmed Abbas
Digital Marketing Specialist at Innovera Middle East
https://bh.linkedin.com/in/ahmed-abdulkarim-495b79205
Manama
Ahmed Abdulkarim
Financial Accounting Specialist at Kuwait Finance House-Bahrain
https://eg.linkedin.com/in/ahmed-abdulkarim-9361541a1
Egypt
Ahmed AbdulKarim
Tech Lead at Concentrix
https://eg.linkedin.com/in/ahmed-abdulkarim-a0b593169
Egypt
Ahmed Abdulkarim
Infrastructure desgin engineer
https://sa.linkedin.com/in/ahmed-abdulkarim-03b02711
Jeddah
Ahmed Abdulkarim
Group Managing Director / CEO at SAED ساعد