aaron duff
Application Supervisor at Community Medical Services
application support supervisor community medical service
goal pursue personal growth develop improved customer result innovative data handling information technology process . create permanent solution recurring customer issue empower end-users .
Community Medical Services
https://www.linkedin.com/company/community-medical-services
Responsible for directing and focusing the application support team and acting as primary administrator and point of responsibility for all CMS operational programs (O365, Methasoft, PowerDMS, Sharepoint, Quickbase). Additional responsibilities include policy development and compliance monitoring. 

Additional responsibilities include IT Project Management as the company Wrike administrator, responsible for creating project plans, organizing resources, and tracking progress for Information Services projects.

Clinic operations liaison, maintaining relationships and communication between clinic management and Information Services. Acts as an escalation point of contact to support clinic managers for training, enhancement requests, and urgent issues.
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Application Supervisor
athenahealth
https://www.linkedin.com/company/athenahealth
- Continued in same role from GE Healthcare as part of division buyout.

Notable accomplishments: Authored and created multiple in-depth solutions and knowledge-base articles based on independent research that addressed repeating and frequent support cases reducing backlog and proactively preventing cases created by a measurable amount. Many of these continue to be the standard best practice for that team.

Critical Skills: MS SQL, SalesForce, Siebel, Centricity and Financial proprietary Software, System Interoperability, Project management, Creative troubleshooting and independent research. Focus on confidential information security (HIPAA).
Dallas-Fort Worth Metroplex
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Software Support Analyst
GE Healthcare
https://www.linkedin.com/company/gehealthcare
- Continued in same role at Athena Health as part of division buyout.
Supported multiple generations of the Centricity software for all business and patient operations in medical environments. Daily work required frequent manipulation of complex SQL databases and basic knowledge of associated proprietary financial and electronic ordering plugins. 

Emphasized customer relations, managing expectations within contractual SLA requirements and resolving incoming customer incident reports with the primary goal being user education and future self-reliance. 

Notable accomplishments: Authored and created multiple in-depth solutions and knowledge-base articles based on independent research that addressed repeating and frequent support cases reducing backlog and proactively preventing cases created by a measurable amount. Many of these continue to be the standard best practice for that team.

Critical Skills: MS SQL, SalesForce, Siebel, Centricity and Financial proprietary Software, System Interoperability, Project management, Creative troubleshooting and independent research. Focus on confidential information security (HIPAA).
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Software Support Analyst
Baylor Scott & White Health
https://www.linkedin.com/company/bswhealth
Supported Clinical and Business Operations users in day-to-day program administration and issue resolution. Major duties included Active Directory administration, and program user account support. This role also required frequent detailed end-user training on multiple software platforms and pivoting priorities based on new issue severity.

Worked on multiple go-lives for  Eclipsys as well as remote support for RIS/PACS, Patcom Optimum, and Softmed implementation. Support was provided both remotely and in person in case of special project needs. 

Notable accomplishments: Awarded one of only ten commendations out of 50,000 employees at 2011 company-wide meeting recognizing exceptional performance above and beyond normal duties. 

Critical Skills: HP Service Manager, Active Directory, Remote connection support, Eclipsys, Softmed, Allegra, Midas. Ability to learn new complex industry specific information quickly.
Dallas, Texas, United States
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Help Desk Support Analyst
Children's Medical Center
https://www.linkedin.com/company/childrenshealth
(Long-term contract through JTA)
Supervised a team of six technicians performing the refresh and initial support of all new hospital owned general computing equipment preparing for EPIC software implementation.

Duties included taking department requirements and managing client expectations based on available budget, submitting to purchasing and coordinating with supply-chain as well as daily operations of my install group. 

Notable accomplishments: Chosen for a side project in business intelligence to interview senior personnel and chose new software options for expanding departments based on needs and departmental limitations. 

Critical Skills: HEAT, Project Management, Provisioning, and Hardware needs planning.
Dallas, Texas, United States
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Project Lead
Securus Technologies
https://www.linkedin.com/company/securus-technologies
Responsible for the remote connection and support of secure Federal and State LAN networks running SQL based web-apps and user management software. This included occasional stress testing through generating additional artificial traffic, remote updates, and proactive monitoring of Windows and Network logs.

Identified and repaired issues in both Windows and proprietary application servers based on data mining and statistics, VOIP communications, database administration, and computer monitored voice analysis. Required to provide basic to intermediate troubleshooting for client server-to-terminal connectivity. 

Notable accomplishments: Researched and wrote a company published article on reading validation code strings. Personally responsible for retention of $18million+ contract with Travis Co. TX. and received recognition from Deputy Dir. of Corrections; St. Charles Co. MO. for assisting investigations.

Critical Skills: HEAT, IP Telephony technologies, Networking, Knowledge of government regulation and security concerns.
Dallas, Texas, United States
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Help Desk Analyst
Spherion
https://www.linkedin.com/company/spherion
Securus; Responsible for proprietary hardware and software driven communications platform, basic remote troubleshooting and escalations in a region covering the Southern US. Contract bought out in February.

State Farm; Responsible for internal agent systems roll-out. Entailed a system administrator role; supporting all equipment and software used by insurance agents in the office and the field.

Retalix; software engineering support, Emergency IT contract implementing software upgrades on a system level for all fuel centers at a large national grocery chain. This position required quickly learning unfamiliar proprietary systems and remotely applying a software hot-fix remotely. The process required server admin level permissions and frequent minor script editing. 

Critical Skills: Handling diverse customers during critical projects in close coordination with project management, professional services, and deployment teams providing backup support. Ability to effectively communicate reports of bugs, defects, and customer enhancement requests to development.
Dallas-Fort Worth Metroplex
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Technical Contractor
Telvista
https://www.linkedin.com/company/telvistaus
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Senior Help Desk Technician
Various Companies
https://www.linkedin.com/company/various-boards
Dallas-Fort Worth Metroplex
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Realtor
Stream Global Services
https://www.linkedin.com/company/stream-global-services
Dallas, Texas, United States
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Senior Service Representative
Major
Business, Management, Marketing, and Related Support Services
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Collin College
https://www.linkedin.com/school/collincollege/
LinkedIn
www.linkedin.com
Management Essentials
http://www.linkedin.com/learning/paths/become-a-manager
LinkedIn
www.linkedin.com
SQL Essential Training
http://www.linkedin.com/learning/sql-essential-training-3
HDI
HDI Customer Service Representative (CSR)
HDI
HDI Support Center Analyst (HDI)
https://ch.linkedin.com/in/juliette-avigdor-a9639313a
Lausanne
Juliette Avigdor
Educatrice sociale chez Le Foyer, Lausanne
https://www.linkedin.com/in/scott-boyle-05283b191
Dallas-Fort Worth Metroplex
Scott Boyle
Software Engineer
https://www.linkedin.com/in/richhillkc
Keller, TX
Rich Hill
Sr Network Engineer at Epsilon
https://www.linkedin.com/in/fschramke
Lewisville, TX
Fabian Schramke
Principle Security Consultant  at Caliber Home Loans, Inc.
https://www.linkedin.com/in/sara-trevino215
Dallas-Fort Worth Metroplex
Sara Treviño
Account Executive at Hawkeye
https://www.linkedin.com/in/kpirrello
Euless, TX
Kelsey Pirrello
Talent Acquisition at All Medical Personnel
https://www.linkedin.com/in/valeriedonathan
Dallas-Fort Worth Metroplex
Valerie Donathan-Cook
Global Mid-Market Sales Manager
https://www.linkedin.com/in/stanley-johnson-6341078a
Fort Worth, TX
Stanley Johnson
IT Support Specialist at Elbit Systems of America
https://www.linkedin.com/in/menahanna86
Greater Seattle Area
Mena Hanna
Sr. Technical Support Specialist at Microsoft
https://www.linkedin.com/in/goradiop
Seattle, WA
Gora Diop
Digital Transformation: Leading People, Data & Technology at University of California, Berkeley
https://www.linkedin.com/in/abraham-elshad-78873322
Langhorne, PA
Abraham Elshad
Senior Lead IT Field service Engineer.
https://www.linkedin.com/in/flavio-almeida-7602627
Raleigh, NC
Flavio Almeida
Enjoying Life at S A B B A T I C A L
https://www.linkedin.com/in/jeromeoglesby
Nashville Metropolitan Area
Jerome Oglesby
Global Chief Technology Officer
https://www.linkedin.com/in/raghibalamiry
Renton, WA
Raghib Al Amiry
Senior Network Engineer at Microsoft
https://www.linkedin.com/in/gregsjohn
Tampa, FL
Gregory S Johnston
Vice President, Global Delivery at Afiniti
https://www.linkedin.com/in/anithatelkar
Bellevue, WA
Anitha Telkar
Senior Sql Server Database Administrator at Amcor
https://www.linkedin.com/in/basilbarnswell
Naperville, IL
Basil Barnswell
Senior Customer Engineer at Microsoft
https://www.linkedin.com/in/mickwhittemore
Rochester, New York Metropolitan Area
Mick Whittemore
Vice President, Information Technology at Paychex
https://www.linkedin.com/in/kevinbrazell
Salt Lake City Metropolitan Area
Kevin Brazell
Manager, Enterprise Engineering at Meta (Facebook)
https://www.linkedin.com/in/aaron-duff-65b2237
Dallas, TX
Aaron Duff
Pilot at American Airlines
https://www.linkedin.com/in/aaron-duff-4aa3416
Trenton, NJ
Aaron Duff
HSE Regional Head Americas at Novartis
https://ie.linkedin.com/in/aaron-duff-0a97044a
Ireland
Aaron Duff
Product & Marketing Manager for Audio Visual at Harvey Norman Ireland
https://au.linkedin.com/in/aaron-duff-674299124
Melbourne, VI
Aaron Duff
Principal Advisor Inclusion & Employment Programs Lead at Victorian Department of Health
Career Hub - Startups, Financing, Blockchain & Jobs
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Software & Technology Professionals: Managers | HR | Recruiters | Blockchain | Investors (BIG)
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Information Security Community
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Information Technology, FinTech, Blockchain and Bitcoin Innovation
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The Recruitment Network
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