Alicia Rhodes, MBA, M.A., CCC, NCC
Assistant Director Of Career Services-Career Center at Duke University
Relationship Builder | Content Developer | Certified Career Counselor
Experienced Assistant Director Of Career Services with a demonstrated history of working in the higher education industry. Skilled in Social Media, Training, Customer Service, Career Development, and blog writing. 
MBTI: ISFJ
Duke University
https://www.linkedin.com/company/duke-university
•Lead the Discovery and Exploration career community by planning, coordinating, and facilitating programs to teach skills regarding career exploration, self-awareness, goal setting, and decision making
•Serve as immediate supervisor for career specialist role by overseeing work, providing coaching and mentoring, delivering performance evaluations, and providing guidance as needed
•Coach 100 undergraduate students per semester, in major exploration, job and internship search strategies, interview preparation, and navigation through Duke and post-graduation plans
•Co-led the First-Year Initiative to create a brand and strategic plan for the program, design content and events targeted to first-year students, develop and maintain campus partner relationships for promotion and support, and collect and analyze data on first-year interaction with the Career Center
•Develop career and diversity related blogs such as “Resources for Duke First-Generation and Low-Income Students, “Job and Internship Search for Students who Identify as Black, Latinx or Indigenous”, and “Tips to Navigating College as a First-Gen Student” to be housed on the Student Affairs website and administered to both graduate and undergraduate students via a weekly newsletter
•Plan, manage, develop curriculum, and co-facilitate 5-7-week courses for students who identify as first-generation and low-income 
•Create and present presentations to students to foster career and professional knowledge-building
•Led recruitment for new cohort of  6 Career Ambassadors by editing position description, promoting the position through students and campus partner outreach, and reviewing submitted application documents
Durham, North Carolina, United States
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Assistant Director Of Career Services-Career Center
Duke University
https://www.linkedin.com/company/duke-university
•Coached graduate-level Masters of Environmental Management (MEM) students in career and professional development through career exploration and strategizing for job and internship searches 
•Facilitated career readiness for population of 350+ students and alumni by providing resume and cover letter reviews, interview preparation, and discussing networking skills and strategies
•Managed school-wide communications by promoting career and professional development events through CSO and Career Wise (CW), the weekly newsletter to engage students and increase career awareness
•Promoted jobs, internships, and funding opportunities by posting openings in CSO so students could access and apply; managed the position approval process
•Conducted data analysis from Qualtrics surveys through use of Excel to research environmental careers and prospective employers and understand student and alumni employment outcomes
Raleigh-Durham, North Carolina Area
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Career Specialist- Nicholas School of the Environment
Duke University
https://www.linkedin.com/company/duke-university
•Served as part-time drop-in career coach in the university Career Center during critical-need period; offered up to 20+ career document critiques per day
•Reviewed resumes, cover letters, and personal statements for undergraduate students and alums
Raleigh-Durham, North Carolina Area
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Career Specialist-Career Center
Duke University
https://www.linkedin.com/company/duke-university
•Counseled and advised students on resume and cover letter development, internship and job searches, and career exploration to promote career and personal development
•Collaborated with Career Center staff to facilitate and implement career service events, programs, presentations, and activities to engage and empower students in their career development
•Conducted practice interviews, discussed negotiation strategies, and equipped students with networking skills
•Selected prospective Career Center staff by reviewing resumes, cover letters, and attending interviews along with 5 members of the hiring committee
•Conducted interviews for the selection process of new Career Ambassador Team (CAT) members as volunteers within the Career Center and mentored CAT members to promote their career development
Raleigh-Durham, North Carolina Area
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Career Counselor Graduate Intern-Career Center
Aetna
https://www.linkedin.com/company/aetna
•Communicated with a minimum of 50 members daily by providing customer service, responding to questions and concerns on healthcare benefits, claims, and open enrollment
•Collaborated with co-workers and plan sponsor liaisons to resolve difficult claim situations for members
•Developed rapport with members and medical staff by demonstrating a friendly and professional demeanor
•Improved customer satisfaction through expert resolution of conflicts, issues, and concerns by promptly responding to inquiries from members and healthcare providers through use of email, fax, and phone
High Point, NC
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Health Concierge
Aetna
https://www.linkedin.com/company/aetna
•Connected with a minimum of 50 healthcare providers and/or medical office staff daily, in a call center environment, to answer questions related to healthcare coverage and the processing of claims
•Resolved claim disputes by researching claims and interacting with claim processors to correct those which had been processed incorrectly
•Enhanced the provider customer service experience by building friendly rapport and accurately addressing concerns within a timely manner
High Point, NC
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Provider Customer Service
Citi
https://www.linkedin.com/company/citi
•Managed 100-150 calls daily to respond to customers’ current and delinquent credit card accounts 
•Qualified and approved clients for payment program assistance based on the client’s individual needs
•Researched and addressed billing and payment discrepancies through use of computer system and customer interaction
•Persuaded customers to make payments over the phone for a fee to bring accounts current
McLeansville, NC
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Collections/Customer Service Representative
Measurement Incorporated
https://www.linkedin.com/company/measurement-incorporated
•Scored middle school and high school state writing tests using grammatical skills and attention to detail to ensure accuracy of test scores
•Collaborated with team members to complete 10 project assignments throughout the course of 4 months by demonstrating effective time management skills through efficiently reading and scoring writing tests
Greensboro/Winston-Salem, North Carolina Area
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Reader/Scorer
Walmart
https://www.linkedin.com/company/walmart
•Multi-tasked by conducting monetary transactions, such as returns, exchanges, cashing checks, money orders, and money transfers while interacting with customers and fellow colleagues
•Resolved daily customer issues by responding urgently and professionally to all questions and concerns while maintaining the company’s policy and offering a high level of customer satisfaction
•Trained new associates in the daily tasks necessary in cashier and customer service associate roles
New Bern, NC & Greensboro NC
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Cashier/Customer Service Associate
Master's degree
Career Counseling
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North Carolina Central University
https://www.linkedin.com/school/nc-central-university/
MBA
Human Resources
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Strayer University
https://www.linkedin.com/school/strayer-university/
Bachelors of Arts
English
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North Carolina A&T State University
https://www.linkedin.com/school/ncatsuaggies/
Education
Duke University
https://www.linkedin.com/company/duke-university
•Advised 6 first-year students via multiple individual meetings to discuss course and major selection
•Guide the same 6 students during sophomore year in deciding and declaring a major
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Academic Advisor
Education
Duke University
https://www.linkedin.com/company/duke-university
•Support and empower women identified students in learning new perspectives and skills, engaging in areas of interest, and exploring leadership through personal experiences
•Meet with mentee monthly to build trust, listen to concerns, and provide guidance on various topics
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Penny Pilgram Mentor
Dress for Success Triangle NC
https://www.linkedin.com/company/dress-for-success-triangle-nc
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Career Coach
USF Corporate Training and Professional Education
www.credly.com
Inclusive and Ethical Leadership Certificate
https://www.credly.com/badges/3cacefa7-0400-4694-b3c7-475e74b06f73?source=linked_in_profile
Strengths Profile
Strengths Profile Accreditation
USF Corporate Training and Professional Education
www.credly.com
Diversity, Equity and Inclusion in the Workplace Certificate
https://www.credly.com/badges/d25c5b57-f57a-44f1-b7ad-5e0c9590620c?source=linked_in_profile
National Louis University
api.badgr.io
Badge
Student Affairs Assessment
https://api.badgr.io/public/assertions/dnZhe2kQTpO4FM3AWDuivw?identity__email=alicia.rhodes%40duke.edu
The Myers-Briggs Company
Meyers-Briggs Type Indicator (MBTI) certified
The National Board for Certified Counselors
www.credly.com
National Certified Counselor (NCC)
https://www.credly.com/badges/5c53e597-cac8-4e04-9376-be348e7fa212/linked_in
National Career Development Association
CCC20-1985850573
Certified Career Counselor
https://www.linkedin.com/in/jessica-davis-123190
Salem, OR
Jessica Davis, M.Ed.
Career Counselor | Leadership Educator | Abolitionist
https://www.linkedin.com/in/nmmitch
Durham, NC
Nicole Mitchell
Associate Director, Career Readiness at Duke University Career Center
https://www.linkedin.com/in/harriett-siler-36394342
Greensboro--Winston-Salem--High Point Area
Harriett Siler
Master's of Science in Education
https://www.linkedin.com/in/ladawn-pearson-09821552
Greensboro--Winston-Salem--High Point Area
LaDawn Pearson
Division Director of Business Operations at Guilford County
https://www.linkedin.com/in/michelle-schultze-151957230
Charleston, SC
Michelle Schultze
Student at Duke University
https://www.linkedin.com/in/eliza-mathew
Raleigh-Durham-Chapel Hill Area
Eliza Mathew
Senior Program Coordinator at Duke University
https://www.linkedin.com/in/sidrane-bynum-6126a7125
Greensboro--Winston-Salem--High Point Area
Sidrane Bynum
Need a Notary or Loan Signing Agent? I AM THE PROUD OWNER OF Sign Sid and Deliver NOTARY.  Service with a smile!!!
https://www.linkedin.com/in/alexandra-kueider-paisley-0309b063
Greensboro, NC
Alexandra Kueider-Paisley
Senior Research Associate at Duke University
https://www.linkedin.com/in/brittanyrwhite
Atlanta, GA
Brittany White
Instructor | Academic Liaison | Youth Advocate | Curriculum Writer | Connected in Emerging Pedagogy Trends | Leadership | Academic Acumen | Research | Data Analyst |  Teacher Coach
https://www.linkedin.com/in/evolve-benton
Walnut Creek, CA
Evolve Benton
CEO + Business Coach at Speaking 4 Profit University 🎙DEI Speaker and Consultant  💫 My greatest act is to inspire Text the word #Inspire to 3234059492
https://www.linkedin.com/in/alana-hyman-duke-university
Raleigh-Durham-Chapel Hill Area
Alana Hyman
Duke Class of 2022 | Mellon Mays Undergraduate Fellow | Freelance Graphic Designer
https://www.linkedin.com/in/katie-costa-51172925
Greensboro--Winston-Salem--High Point Area
Katie Costa
Science Educator ☆ Math & Science Tutor ☆ Meteorologist ☆ Atmospheric Scientist ☆ YouTuber
https://www.linkedin.com/in/christycurts
Charlotte, NC
Christy Curts
Director of Career Services at Central Piedmont Community College | President, North Carolina Association of Colleges & Employers
https://www.linkedin.com/in/michael-sutton-0b1ab86b
Greensboro--Winston-Salem--High Point Area
Michael Sutton
Sr. Analyst, Sales & Marketing at Hanesbrands Inc.
https://www.linkedin.com/in/raegan-jaeger-23430a87
Portland, OR
Raegan Jaeger
Employer Relations at Portland State University
https://www.linkedin.com/in/dr-keryn-vickers-9a7a5a34
Wilmington, NC
Dr. Keryn Vickers
Watson College of Education, Student Success Center Director at UNCW
https://www.linkedin.com/in/kathy-m-1a935439
Burlington, NC
Kathy M.
Semi-retired
https://www.linkedin.com/in/dboles
Norman, OK
Debbie Boles
Experienced Senior Assistant Director at the University of Oklahoma in Career Services | Kindness Influencer with an Autumn Lifestyle
Shared by Alicia Rhodes, MBA, M.A., CCC, NCC
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Great opportunity to connect! Thanks Chenae Erkerd, J.D., RACR  for doing this!
Liked by Alicia Rhodes, MBA, M.A., CCC, NCC
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Liked by Alicia Rhodes, MBA, M.A., CCC, NCC
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Nicholas School of the Environment Duke University
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https://www.linkedin.com/groups/56800
Inclusive and Ethical Leadership
https://media-exp1.licdn.com/dms/image/C5607AQFGU7oVXftcNw/group-logo_image-shrink_200x200/0/1635644019514?e=1647687600&v=beta&t=23njVDxAr7A-YwFu9rZTzPd2dC2kqKwu-m4N53Ogob4
https://www.linkedin.com/groups/14013846
North Carolina Association of Colleges and Employers
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https://www.linkedin.com/groups/105397
Chi Sigma Iota Counseling Academic & Professional Honor Society International
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https://www.linkedin.com/groups/2045993
HigherEdJobs
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https://www.linkedin.com/groups/1844698
Duke University Alumni Network
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https://www.linkedin.com/groups/107641
North Carolina A&T Aggie Alumni
https://media-exp1.licdn.com/dms/image/C5607AQEJUnfQtVRdLg/group-logo_image-shrink_200x200/0/1631436310888?e=1647687600&v=beta&t=x-ob1UWc3LuJ43Q0NXPNU2cmXiQ-DYZrsMMYFQb6eAo
https://www.linkedin.com/groups/124088
North Carolina A&T State University Alumni
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https://www.linkedin.com/groups/109706
Strayer University MBA Alumni
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https://www.linkedin.com/groups/1392617
Hire Heroes USA Volunteers
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https://www.linkedin.com/groups/8511871
Strengths Profile Coaching
https://media-exp1.licdn.com/dms/image/C5607AQEM9UahqO1L6w/group-logo_image-shrink_92x92/0/1630998056635?e=1647687600&v=beta&t=UWNDNBPBJKO0qVr-Bu6j6fSvEuwny0QgNpiOsXeL5gQ
https://www.linkedin.com/groups/13638671