Andrew Alessandro
Senior Customer Escalation Engineer at Rockwell Automation
Senior Customer Escalation Engineer at Rockwell Automation
Industrial Automation Engineer specializing in Rockwell Automation's Visualization and Communications software portfolio.

Visualization Portfolio includes:
FactoryTalk View SE
FactoryTalk View ME
RSView32
FactoryTalk ViewPoint

Communications Portfolio Includes:
RSLinx Classic
RSLinx Enterprise/FactoryTalk Linx
FactoryTalk Linx Gateway

Responsible for technical coordination of customer issue management relating to above mentioned software. This includes leading efforts to appropriately characterize complex customer issues to deliver optimal and timely solutions to customers.
Rockwell Automation
https://www.linkedin.com/company/rockwell-automation
Responsible for fully characterizing, analyzing and resolving complex customer technical issues that are beyond the capabilities of other groups in the organization. This includes leading efforts to appropriately characterize complex customer issues from environmental, product and systems perspectives. This is done through many means, including analysis of internally and externally collected data, experimentation, architectural, design and implementation reviews. Participates in continuous improvement initiatives, including leadership of specific continuous improvement objectives.
Mayfield Heights, OH
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Senior Customer Escalation Engineer
Rockwell Automation
https://www.linkedin.com/company/rockwell-automation
Remotely troubleshooting and resolving customer issues specific to Rockwell Automation's Communicaiton and Visualizaiton portfolio, as well as acting as Tier 2 support and team lead when needed.
Mayfield Village, OH
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Senior Remote Support Engineer
Rockwell Automation
https://www.linkedin.com/company/rockwell-automation
Remotely troubleshooting and resolving customer issues specific to Rockwell Automation's Communicaiton and Visualizaiton portfolio
Mayfield Village, OH
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Remote Support Engineer
South Euclid Lyndhurst Schools
Troubleshooting and resolving hardware, software, and network issues, while providing event response targeted toward quality customer service.
Lyndhurst, OH
Assistant IT specialist
BBA
Information Systems
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Cleveland State University
https://www.linkedin.com/school/cleveland-state-university/
https://www.linkedin.com/in/mikayla-carbone-0aa834200
Sterling Heights, MI
Mikayla Carbone
Student at Lake Superior State University
https://www.linkedin.com/in/jimkean1
Portland, OR
James R Kean, MBA
Digital Health Leader and Strategist
https://www.linkedin.com/in/lyndonlaird
Dallas, TX
Lyndon Laird
Senior Trial Counsel at Loncar Lyon Jenkins
https://it.linkedin.com/in/teresa-d-alessandro-3aa756183
Salerno
Teresa D' Alessandro
Laureata in Psicologia
https://www.linkedin.com/in/justin-rasansky
Dallas-Fort Worth Metroplex
Justin Rasansky
J.D. Candidate at SMU Dedman School of Law
https://www.linkedin.com/in/mcrockerlnc
Mansfield, TX
Melissa Crocker, RN, MSN, NP
RN-NP-MSN-LNC-SME Writer
https://www.linkedin.com/in/ryan-lieberman-8417b799
New York, NY
Ryan Lieberman
Associate at Prospect Ridge
https://www.linkedin.com/in/michael-zimmermann-shrm-cp-3b3674168
Greater Pittsburgh Region
Michael Zimmermann, SHRM-CP
Human Resources Recruiting Specialist at Orbital Engineering, Inc.
https://www.linkedin.com/in/dennis-hydock-9357b570
Pittsburgh, PA
Dennis Hydock
President at Integrated Industrial Technologies, Inc.
https://www.linkedin.com/in/cynthia-cyndi-underwood-baughman-a4955566
Stow, OH
Cynthia (Cyndi) Underwood (Baughman)
Eight & Forty Non Profit, American Legion Auxiliary Ohio
https://www.linkedin.com/in/paul-dunay-016087aa
King of Prussia, PA
Paul Dunay
Production manager at Shingle Belting
https://www.linkedin.com/in/marksedelmeier
Coraopolis, PA
Mark Sedelmeier
Senior electrical engineer
https://www.linkedin.com/in/samantha-reedy-14b02b57
Cleveland, OH
Samantha Reedy
IBE Project Manager at Rockwell Automation
https://www.linkedin.com/in/alexis-walker-pmp
Denver, CO
Alexis Walker, PMP
Program Manager | Lifelong STEM & DEI Advocate
https://www.linkedin.com/in/reg-lewicki-66a93220
Eastlake, OH
Reg Lewicki
Semi Retired at Industrial Automation Design
https://www.linkedin.com/in/dstone4
Greensboro--Winston-Salem--High Point Area
Daniel Stone
Sr. Information Solutions Customer Success Manager at Rockwell Automation
https://ca.linkedin.com/in/alain-purney-1175ab4a
Greater Ottawa Metropolitan Area
Alain Purney
Senior Graphic Designer at Creative TRND
https://www.linkedin.com/in/andresa-campos
Pittsburgh, PA
Andresa Campos
Doctoral Researcher at Carnegie Mellon University
https://www.linkedin.com/in/shawn-gilson-b006421a
Lake Mary, FL
Shawn Gilson
President at Gilson Engineering sales of Florida
https://www.linkedin.com/in/andrew-alessandro-11152260
Montclair, NJ
Andrew Alessandro
Associate Attorney at Gibbons P.C.
https://www.linkedin.com/in/drew-alessandro
Cleveland, OH
Drew Alessandro
Incoming GPS Assurance Staff at EY
https://www.linkedin.com/in/andrew-alessandro-697340133
Glendale, AZ
Andrew Alessandro
Warehouse Associate at 1985
Cleveland State University (Official Group)
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https://www.linkedin.com/groups/112857
Monte Ahuja College of Business at Cleveland State University
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https://www.linkedin.com/groups/2261591