anna lester
Partner Services Advisor at SHI International Corp.
partner service advisor shi international corp .
recently worked office depot corporate level business solution department technology sale team . helped handle many large multi-million dollar account large order using salesforce google sheet tracking . 've worked capgemini help desk technician . also , 've worked apple tech support specialist io device customer relation department tier 1 level . 'm currently studying network+ working learning programming language , starting python , take lot free time . determination , drive , passion doubt get final goal networking specialty . incredible knack learning new thing quickly multitasking degree surprise even . 'm also plan get security+ , linux , a+ certification . like play video game , swim , spend time family playing card good r & r .
SHI International Corp.
https://www.linkedin.com/company/shi-international-corp-
Austin, Texas Metropolitan Area
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Partner Services Advisor
Office Depot
https://www.linkedin.com/company/office-depot
• Supported the sales team with their large multi-million dollar accounts in processing orders through Salesforce for their large tech deployment rollouts and tracking them all the way to delivery
• Navigated through Salesforce to maintain business customer’s information
• Used Excel spreadsheets and Google Smartsheets to track orders and provide
ETA and tracking to our business customers.
• Requested monthly billing for software subscriptions to be processed for various companies
• Collected back-end HP rebates.
• Helped to deploy technology projects for companies that needed conference and
meeting rooms set up.
Austin, Texas, United States
https://media-exp1.licdn.com/dms/image/C4E0BAQHlHBwtEMQQ1g/company-logo_100_100/0/1591106118717?e=1655942400&v=beta&t=09mSZz-4gHA9keoba7-annr4Q1JhUH8_VWV_KZOrlMU
Technology Sales Support
Best Buy
https://www.linkedin.com/company/best-buy
-Helped customers answer questions about Wi-Fi and router issues and offer product solutions for their home.
-Helped customers with smart home solutions for lights, thermostats, security cameras, and door locks.
-Assisted customers in choosing laptops/desktops for their home and business solutions by answering questions and recommending product
Austin, Texas, United States
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Sales Associate
Apple
•	Help repair relationships with customer who may have had a poor Apple experience by documenting feedback and expressing empathy for their situation
•	Set up repairs, troubleshooting software issues, and run diagnostics to verify any hardware issues with iOS devices.
•	Provided step by step instructions to resolve customer’s issues.
•	Fully documented issues and the planned resolution in customer’s account
Austin, Texas Area
Technical Specialist
Capgemini
https://www.linkedin.com/company/capgemini
- Issued password resets
- Troubleshoot VPN and Network issues
- Used Remedy ticketing system to log customer issues
Austin, Texas Area
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Help Desk Technician
State of Arizona
https://www.linkedin.com/company/state-of-arizona
•	Worked with clients with disabilities to find employment and community resources as well as coordinated with vendors, employment agencies, and colleges to help clients with further education, if needed, and ensure that proper employment supports were in place.
•	Used DSM-IV TR and educational background knowledge to write reports and justify priority categories for the state in order for clients to procure funding for vocational rehabilitation.
Tucson
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Vocational Rehabilitation Counselor III
Goodwill Industries of Southern Arizona
https://www.linkedin.com/company/goodwillsouthernaz
This was my practicum and internship field experience at the U of A.  I counseled "at risk" youth who have been involved in the juvenile system.  Helped them through their own barriers/obstacles in order for them to work toward their career goals and aspirations.
Tucson, AZ
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VR Youth Counselor
COPE COMMUNITY SERVICES, INC.
https://www.linkedin.com/company/cope-community-services-inc-
•	Worked with clients on the phone in crisis to help them cope with their anxiety, depression, and suicidal ideation
•	Coordinated care for clients by acquiring beds for Level II step down facilities, admittance to 23 hour observation beds, and appointments with providers or case workers.
•	Wrote progress notes for clients that were seen at the Crisis Response Center via in house and by phone
•	Staffed with hospital personnel and Crisis Response Center workers about client’s background, medications, latest progress notes, and upcoming appointments in order to help coordinate client’s care.
Tucson, Arizona Area
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Behavioral Health Specialist II
RadioShack
https://www.linkedin.com/company/radioshack
•	Activated phones for both prepaid and contract service providers for customers needing mobile communication.
•	Troubleshooter for issues with smartphone hardware and software for customers so that their devices would perform at the optimal level.
•	Troubleshooter for audio/visual connection problems with Blu-ray/DVD players, projectors, media players, and computers for customers so they could entertain guests or complete school/work projects.
•	Provided complete solutions for TVs, projectors, and monitors with HDMI, DVI, VGA, or other A/V connection cables so that customers could enjoy the best possible graphics that their screens can provide them.
Tucson, Arizona Area
https://media-exp1.licdn.com/dms/image/C560BAQEP0KFEXdjTQw/company-logo_100_100/0/1519855978100?e=1655942400&v=beta&t=4OQ49u91gFKrHF73jHlrtEfBim0dD3DfmRSZEI3mWJw
Sales Associate
GMAC  Lease Vehicles and Repossessions
•	Reviewed 20-40 accounts daily for accuracy and then would close out the accounts for customers who had turned in their lease vehicles.
•	Cancelled Life/Disability, GAP, and mechanical insurance policies and applied refunds to accounts for customers whose vehicles had been repossessed.
•	Performed quality assurance by reviewing accounts that were being completed by oversea sites in India in order to ensure accuracy.  Would provide training to individuals or departments if numerous errors were found.
•	Developed a call monitoring system for the Quality Assurance department because the company was unable to afford software programs, like Witness, for their call monitoring needs. Created an evaluation form in order to rate service provided to customers.
•	Helped create and put together training manuals for new and current employees for all the different departments
Odessa/Midland, Texas Area
Quality Assurance Specialist
Certificate
Computer Technology/Computer Systems Technology
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Texas State Technical College
https://www.linkedin.com/school/texas-state-technical-college/
Master of Arts (M.A.)
Vocational Rehabilitation Counseling/Counselor
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University of Arizona
https://www.linkedin.com/school/uarizona/
Bachelor of Arts (B.A.)
Psychology
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Angelo State University
https://www.linkedin.com/school/angelo-state-university/
Fundamentals of Information Security
ITSY 1300
Fundamentals of Networking
ITNW 1325
Integrated Software Applications I
ITSC 1309
Introduction to PC Operating Systems
ITSC 1305
PC Help Desk
ITSC 2339
Personal Computer Hardware
ITSC 1325
Web Design Tools
ITSC 1301
Implementing and Supporting Client Operating Systems
ITNW 1309
This was something I did in class and built from the ground up using Notepad++ and HTML code. I still work on it because there is a lot more I can add to it and I like learning new HTML codes.
Web Design Project
http://cazadoreprojects.wordpress.com
This was actually something I did before I was a student.  It was a free time project that I learned a lot from and took initiative to complete.
PC Upgrade Project
http://cazadoreprojects.wordpress.com
LinkedIn
www.linkedin.com
Unconscious Bias
https://www.linkedin.com/learning/unconscious-bias
CRCC (Commission on Rehabilitation Counselor Certification)
00119265
Certified Rehabilitation Counselor (CRC)
https://www.linkedin.com/in/megan-mizell
San Angelo, TX
Megan Mizell
Attended Angelo State University
https://nl.linkedin.com/in/mickael-blatt-44b432186
Amsterdam
Mickael Blatt
International sales engineer at VS Technology Europe
https://fr.linkedin.com/in/guillaumeghrenassia
Paris
Guillaume Ghrenassia
Pigiste, CM, blogueur, autoentrepreneur en rédaction de contenus
https://www.linkedin.com/in/anujvarma
Austin, TX
Anuj Varma
I am passionate about getting cloud solutions right the first time. I help customers transition to the public cloud with the appropriate controls and guardrails. On the side, I dabble in blockchain and crypto projects.
https://www.linkedin.com/in/coachwatts
San Angelo, TX
Trey Watts
Senior Vice President of Sales (SVP)  with a proven record of innovation and leadership
https://www.linkedin.com/in/dhnguyen8496
San Angelo, TX
Huy Nguyen
Credit Analyst at The City National Bank of Colorado City
https://www.linkedin.com/in/gayle-randall-18495455
San Angelo, TX
Gayle Randall
Sr. Instructor of Management and Marketing, Angelo State University
https://www.linkedin.com/in/kristinedon
United States
Kristine Don
International Editorial Manager at Crunchyroll
https://www.linkedin.com/in/marissabrahos
Austin, TX
Marissa Brahos
Sales Recruiter @ SHI International Corp.
https://www.linkedin.com/in/priscila-olortegui-929202226
Seattle, WA
Priscila Olortegui
Desktop Support at The Pokémon Company International
https://www.linkedin.com/in/halley-marsh-577600198
San Angelo, TX
Halley Marsh
Recent Graduate Seeking Work Opportunities
https://www.linkedin.com/in/sherri-ruble-a1b9aa127
Waco, TX
Sherri Ruble
Senior Instructor at Texas State Technical College Waco
https://www.linkedin.com/in/bpolinski
Hillsborough, NJ
Brad Polinski
Sales Engineer at Varonis
https://au.linkedin.com/in/daniel-abrahams
Sydney, NS
Daniel Abrahams
Here to write. If it goes viral, it's not because of me. It's because it's true.
https://www.linkedin.com/in/gregbrain
Austin, TX
Greg Brain
Global Project Manager at Apple
https://www.linkedin.com/in/surpreetkaur1
Austin, Texas Metropolitan Area
Surpreet Kaur
Data Analytics
https://www.linkedin.com/in/jjdock
Austin, TX
Jennifer Muniz
Storyteller / Leader@Apple / Boy Mom
https://www.linkedin.com/in/jefferson-g-67917112b
Austin, TX
Jefferson G.
Fraud Admin Specialist at Apple
Liked by Anna Lester
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#neverstoplearning moment. My dad is here in SF with me for a few weeks to help out with our new baby girl. While she’s napping, he listens quietly…
Liked by Anna Lester
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Look what arrived at my house today - life goal accomplished. So many people helping me to get to this point. So many opportunities to pay it forward.
Liked by Anna Lester
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I am thrilled to announce that I have accepted a position with SHI International Corp. in Austin, TX as an Inside Account Executive starting in…
https://il.linkedin.com/in/anna-lester-17a4a1163
Tel Mond
Anna Lester
Clinical Affairs Manager at Eitan Medical
https://www.linkedin.com/in/lesteranna
San Francisco Bay Area
Anna Lester
Sr. Director, People Business Partner at Visa
https://cr.linkedin.com/in/anlester
Aguirre
Anna Lester
Travelling in central and South America
https://www.linkedin.com/in/anna-lester-b04239
Boston, MA
Anna Lester
https://uk.linkedin.com/in/anna-lester-904742134
Greater Sheffield Area
Anna Lester
Lecturer in Law and Human Rights at Sheffield Hallam University