abdullatif sadeq abdalla , pmp , cpp , cisa , efqm
Senior Director/Business Process & Policies at Etisalat UAE
head business process management & policy team etisalat uae
experienced , dynamic detail oriented quality business process management director level fifteen ( 15 ) year telecommunication business support function experience ranging process improvement , process re-engineering , quality assurance , quality control , project management , audit management , root cause analysis & investigation information technology . ha twenty five ( 25 ) year ’ industry experience knowledge business process management ( bpm ) best practice , methodology , governance , business requirement automation , worked many industry including telco , oil & gas , utility ( water & electricity ) , banking software development currently serving senior director business process management policy etisalat . role , led managed large-scale enterprise-wide project address corporate end-to-end process achieve organizational business objective need , improving customer experience , past year , led design implementation product lifecycle management process enable organization launch product market faster , also led complaint management process , contract lifecycle management process billing management process . etisalat , wa managing project development maintenance human resource management system ( hrms ) adnoc group company abu dhabi , earlier wa part team responsible analyzing end user requirement development required application serve end user water corporation perth – australia .
Etisalat UAE
https://ae.linkedin.com/company/etisalatuae
Scope of Responsibilities:
•Leading projects that aims at improving corporate processes (business & technical) and business policies by studying the “As Is” situation and develop the “To Be” process, then obtain necessary management approvals 
•Design and Develop Business processes for corporate functions that involves various teams
•Identify clear process or policy ownership, roles & responsibilities, workflows, and the quick wins  
•Developed standard Business Process Management (BPM) model that is utilized to develop processes framework
•Conduct process awareness sessions and ensure the process implementation is running smoothly 
•Leading teams that conducts business process adherence / compliancy audits, and track the gaps closure
•Work closely with the process owner and IT teams to identify the process automation needs (wherever possible) and ensure the process automation is in line with the approved process 
•Recently procured Business Process Management Tool (ARIS by Software AG) for process modeling and compliancy audits

Major Achievements:
The PLC – GTM project aimed at enhancing the process, improve the quality of the Business Requirements, enhance the coloration between Business and Technology teams to develop, test and launch products fast. The project has contributed to improve the number of launched products
Abu Dhabi - UAE
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Senior Director/Business Process & Policies
Etisalat UAE
https://ae.linkedin.com/company/etisalatuae
Scope of Responsibilities:
•Establishing Etisalat Business Process Management model from TM Forum eTOM model and discuss the model with key department management and obtained their agreement 
•Design a standard Business Process template and provide awareness to all concerned teams to adapt the same 
•Established assessment criteria for areas that requires process development or re-engineering and accordingly identified the most critical areas (Customers Billing Complaints and Contract Lifecycle)
•Work on developing the function process in compliance with eTOM and with technical teams for automation

Major Achievements:
1 - The UCM process established the roles and responsibilities to handle technical and billing complaints with a defined workflows and escalation Operational Level Agreement (OLA) between various teams at various levels. The project has resulted in improving the complaint average resolution time for technical and Billing complaints.

2 - The project aim was to establish and standardize all the activities related to contract from the preparation of the Request for Proposal or Quotation to the contract signature and the maintenance & the invoice payments. The project has improved the contract finalization time drastically 

3 - Managed the project for certifying Etisalat Call Center for COPC in 2010 (a process and performance based standard designed mainly for Call Centers), the project has established the Standard Operating Procedures and established the agents performance records used for continuous improvement.
Abu Dhabi - UAE
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Director / Business Process Management (BPM)
Etisalat UAE
https://ae.linkedin.com/company/etisalatuae
Scope of Responsibilities:
•Study various Quality Assurance Models and Standards to adapt the required controls for the business
•Adapt the Business Excellence Model by EFQM as a standard for the department roles and responsibility, where my team focused on the business process component of the EFQM model
•Prepare for applying EFQM Business processes that are in line with eTOM

Major Achievements:
•Restructure the team based on the EFQM component (i.e. Process with focus on Products, Strategy, People awareness, Performance for Business results, etc..)
•Trained around 100 staff to become Certified Process Professionals in order to support the Process Centric Organization and appoint a number of staff as departmental process champions
AbuDhabi - UAE
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Senior Manager/Quality Assurance
Etisalat UAE
https://ae.linkedin.com/company/etisalatuae
Scope of Responsibilities:
•Participate in a committee to establish Internet Quality Performance measurements and KPIs (i.e. Availability, latency, jitter, connectivity speed, etc..)
•Feed in Marketing team about customers expected performance and speed that helped in designing  appropriate packages 
•Monitor and derive improvement initiatives to enhance end-user experience and  customer satisfaction 

Major Achievements:
Established Internet probes in various location in the UAE to generate customer traffic and study results, the derived data was analyzed via a six sigma project to reduce errors and put proper controls in place
AbuDhabi - UAE
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Senior Manager /Internet Quality Assurance
Etisalat UAE
https://ae.linkedin.com/company/etisalatuae
Scope of Responsibilities:
•Study with various IT development teams the best available software development methodologies that shall assist the business and improve the assessment, the user testing, change and configuration management 
•Reviewed Method-1, RUP, Water Fall, and CMM/CMMI software development methodologies before making the decision to choose SEI/CMMi methodologies 


Major Achievements:
Implement a CMM/CMMi software development methodology project for three software development teams that resulted in improving projects duration estimation, the User Acceptance Testing duration, the Requirements Management and Change Management and the Configuration management.
AbuDhabi - UAE
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Quality Assurance Leader / IT
International Turnkey Systems (ITS) Abu Dhabi - UAE
https://ae.linkedin.com/company/itscorporate
Scope of Responsibilities:
•Responsible for Managing the Development, Implementation and Support of a Human Resources Management ERP system (HR-Access by IBM) for ADNOC Group of five companies
•Develop the Project Plan &tasks and communicate project delivery weekly progress to the client PM
•Conduct Functional Requirements reviews with Management and users to ensure the system meets the original user’s requirements

Major Achievements:
•Roll out the Payroll system for the five ADNOC group companies prior to Y2K (Jan 2000) and ensured all the payments went successfully for all employees 
•After Y2K, the other system components were rolled out such as the Training, Career Development, Succession Planning and Education Allowance Modules
https://media-exp1.licdn.com/dms/image/C4D0BAQEDvzhFa1gfbw/company-logo_100_100/0/1603275179028?e=1655942400&v=beta&t=tcNaabpyxpb3ogdZ52IOi5ZCOtNM77PEHLLCES7KpLI
Sr. PROJECT MANAGER
Compaq Computers Australia
Scope of Responsibilities:
•Part of the team responsible for the Development and Implementation of Water Utility System (GRANGE) for Perth Water Corporation, responsible for Billing and Customer Care modules
•Understanding user requirements and prepare functional requirements document for user’s review and sign off, then prepare the system Entity Relationship Diagram ERD.
•Develop the requirements. Conduct the unit testing and arrange for user acceptance testing then release the module to production system via the configuration management team

Major Achievements:
•Implement the Billing system improvement that reduced the monthly billing cycle by 30% and accordingly saved $5 million per year 
•Gave training to front line agents in retail shops on Customer Care Module without interrupting the daily sales activities
Perth, Australia
IT Developer / Analyst
Kuwait Finance House (KFH) Bank (Kuwait)
https://ae.linkedin.com/company/kfhgroup
Scope of Responsibilities:
•Part of the Development and Implementation team for the Electronic Funds Transfer (EFT), including Front Automation System (Pinnacle Plus), Customer Credit Card System, and Customers Accounts Statement System
•Technical and User Support on TANDEM mainframe, which Included installing new products, system generation, pathway configuration & management.

Major Achievements:
•Transform the Banking front end system from NCR to Pinnacle Plus ONA System for Teller applications and Consumer Murabaha System within two months and without freeze period
•The team delivered the Bank’s electron card system in line with Visa International specification within six months and in line with Kuwait Central Bank regulation and directives
Kuwait
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Senior Analyst/Project Manager
Al Alamiah Electronics
https://ae.linkedin.com/company/al-alamiah-electronics
Scope of Responsibilities:
•The development of bilingual business and educational Automation System, such as School Management System, Business Filling System and Courseware Authoring Systems, then conduct the unit testing and the user acceptance testing prior to releasing the package to Marketing team
•Conducting User training courses and fixing any problems or needs that arose, updating the system documentation to reflect the actual running system.

Major Achievements:
•The School management system was utilized in more than 100 schools in KSA and was preserved to be a comprehensive system that met customer’s expectations
•Worked as part of the team responsible for the development of Sakher Quran Software that was among the first Quran packages released in the Market with search features
Kuwait
Programmer
B. Sc
Computer Science Engineering
https://media-exp1.licdn.com/dms/image/C4E0BAQGmMAXHkv21FA/company-logo_100_100/0/1643813994478?e=1655942400&v=beta&t=4it-RD3_qHySOxxpVz5hgQ6roWNWRMAJ4o2rGlaWE6M
The University of Texas at Arlington
https://ae.linkedin.com/school/university-of-texas-at-arlington/
Qualified EFQM Assessor
provide a more detailed understanding of the EFQM Excellence Model and the RADAR Logic and efficient learning experience of how organization qualify for excellence awards
Excellence and Quality Management
European Foundation for Quality Management (EFQM)
Master in International Business
International Business
University of Wollongong Dubai
Certified Process Professional
IPAPI
Member of the Outstanding Project Certification Award (OPCA) team in 2014 for organizational development project
Etisalat - UAE
Outstanding Project Certification Award (OPCA) 2014
The Leader of the team that won the Outstanding Project Certification Award (OPCA) for Product Lifecycle Management Process.
Etisalat - UAE
Outstanding Project Certification Award (OPCA) 2013
Certified Process Professional
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الخدمات الاجتماعية
Real Madrid C.F.
https://ae.linkedin.com/company/realmadrid
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member
Simplilearn
certificates.simplicdn.net
109431
Lean Management
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Simplilearn
certificates.simplicdn.net
109429
Lean Management
https://certificates.simplicdn.net/share/thumb_109429.png
https://ae.linkedin.com/in/husam-shunnar-72691081
الإمارات العربية المتحدة
Husam Shunnar
Senior Network System Engineer at Etisalat UAE
https://ae.linkedin.com/in/ebtisam-al-banna-a2b60526
دبي, الإمارات العربية المتحدة
Ebtisam Al Banna
Etisalat Human Resources
https://ae.linkedin.com/in/m-kamran-asif-98735645
دبي, الإمارات العربية المتحدة
M Kamran Asif
Manager – Customer Experience Execution
https://ae.linkedin.com/in/muhammad-amin-21802945
أبوظبي, الإمارات العربية المتحدة
Muhammad Amin
Manager Strategy, Planning & Control & Digital communications at Etisalat
https://ae.linkedin.com/in/pjghosh
الإمارات العربية المتحدة
Pratyush Jyoti Ghosh
Director - Mass Market Segments at Etisalat
https://eg.linkedin.com/in/mohamed-fawzi-330313220
القاهرة الجديدة
Mohamed Fawzi
Senior  Engineer at Etisalat
https://ae.linkedin.com/in/ziad-khater-a1671919
الإمارات العربية المتحدة
Ziad Khater
Director/Technology Contracts
https://ae.linkedin.com/in/amer-othman-74812917
الإمارات العربية المتحدة
Amer Othman
Governance Lead and Technical Advisor ETISALAT For Technology Digital Evolution Pillar
https://ae.linkedin.com/in/wajahat-hussain-26045947
الإمارات العربية المتحدة
Wajahat Hussain
Senior Quality Analyst at Etisalat
https://ae.linkedin.com/in/sameh-shata-1604ba25
أبوظبي, الإمارات العربية المتحدة
Sameh Shata
Marketing | Strategy | Innovation | Technology | P&L Management | Revenue & Profit Growth | Strategic Partnerships | Business Development | Value Proposition | Transformation | Digital Services
https://ae.linkedin.com/in/sajid-hussain-67296a230
دبي
Sajid hussain
--
https://ae.linkedin.com/in/muammar-alrukhaimi-b4119029
الإمارات العربية المتحدة
Muammar AlRukhaimi
Etisalat - UAE
https://ae.linkedin.com/in/msetabouha
الإمارات العربية المتحدة
Mohammad Harb
Social Media Specialist
https://uk.linkedin.com/in/vivek-sharma-41843a8
المملكة المتحدة
Vivek Sharma
Senior Director/Business Analytics, Pricing & Performance at Etisalat UAE
https://ae.linkedin.com/in/imranmalik
الإمارات العربية المتحدة
Imran Malik
Senior Director - Enterprise Business
https://ae.linkedin.com/in/hamad-al-marzooqi-02152620
الإمارات العربية المتحدة
Hamad Al Marzooqi
Senior Vice President Presales, Delivery, Care & Collections at Etisalat
https://qa.linkedin.com/in/fraser-graham-3a76533
الدوحة, قطر
Fraser Graham
Regulation, Policy and Data Protection at Ooredoo Group
https://sd.linkedin.com/in/ahmedelsawi
الخرطوم
AHMED ELSAWI
Business Intelligence | Data Analytics | Big Data | Information Technology Management | Software Engineering
https://ae.linkedin.com/in/jassimalawadi
الإمارات العربية المتحدة
Jassim Al Awadhi (EMBA, PMP)
Senior Director - Service Quality Management at du
Fathi Abu Lebdeh
      
          



            
              
        
              
  

    
        I was lucky to work with Abdullatif on several projects and committees at Etisalat. We worked together as project team on SUNTONE certification project, security certification for IT (ISO27001), corporate security policies and security initiates for enhancing the security infrastructure of the enterprise network.

Abdullatif is a highly professional person with clear vision and excellent attitude. He has positive thinking and can manage complex projects and assignments with full success. 

Abdullatif is one of the key people at Etisalat who have established and contributed in putting the foundations of the corporate quality and process frameworks 

Technically, Abdullatif has a rich set of skills and deep experience in many areas like program management, process improvement, information security, governance, software development and many others. 

Abdullatif has also excellent leadership skills; he takes the right decisions and inspires his team. During his meetings, he always sticks to the agenda, completes in time and concludes actions 

I highly recommend him for an executive position in corporate quality for his leadership abilities and technical expertise, and he will be able to accomplish excellent results and make remarkable improvements to any organization 

Thanks and regards 

Fathi Abu Lebdeh 
Director/IT Security – Etisalat Mahmood Ahmed
      
          



            
              
        
              
  

    
        I’ve worked with Abdullatif since 2003, we have worked on several projects including the implementation and certification for EIM & Comtrust for CMMI model for Software development, the implementation of software business processes using Rational Unified Processes, and we have worked together as members of the organization technology PMO.

During the course of work I found him people oriented person focusing on motivating and collaborating with the team in order to get the job done

I have enjoyed working with Abdullatif, as he managed to balance leadership qualities and good team player, during my service in Etisalat we have been working closely and share opinions as we both think of solutions rather than thinking of problems

I found Abdullatif creative in finding solutions and strive for excellence. I consider having him as part of any successful team and wish him all the best in his future career"
تم إبداء الإعجاب من قبل Abdullatif Sadeq Abdalla, PMP, CPP, CISA, EFQM
https://www.linkedin.com/signup/cold-join
If your job creates your identityYou need to think twice !!You are the one who add value to the placeSome places takes from youand some places…
تم إبداء الإعجاب من قبل Abdullatif Sadeq Abdalla, PMP, CPP, CISA, EFQM
https://www.linkedin.com/signup/cold-join
❤️
تم إبداء الإعجاب من قبل Abdullatif Sadeq Abdalla, PMP, CPP, CISA, EFQM
https://www.linkedin.com/signup/cold-join
respect to Ali Farag and all of you who supports the #freedomofPalestine
Etisalat Group
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Workflow/Business Process Management
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DevOps | MLOps | SRE | GitOps Discussions
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EBTIC
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BPM Guru / BPM Leader
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PLM & PROCESS INTEGRATION
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Jordanian People in UAE
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DevOps Professionals
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Process Excellence
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Entrepreneurs Roadmap to Success
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Lean in the UAE
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DevOps
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Project Management MEA
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