A. B. Semper, M.B.A.
Human Services Supervisor at County of Los Angeles
Human Services Supervisor at County of Los Angeles
Accomplished public policy analyst and employment services specialist, with long-tenured service as a trainer and key contributor to public service programs. Considerable history of analysis and development of program protocols and streamlining measures. Proven ability to develop strong working relationships and motivate large and diverse staff across all levels of an organization. Strong written and verbal communication while serving clients and community members. Demonstrated commitment to adhering to and enforcing protocols and procedures in regulated environments.  Extensively trained in policies dedicated to equity, diversity, and inclusion performing service delivery and within the workplace.
County of Los Angeles
Supervise a work unit of Human Services Case Managers in a busy local government office.  Manage, motivate, train and discipline employees as needed. Establish work standards. Assign and monitor work tasks. Complete performance evaluations. Trained extensively in civil rights and equal opportunities, legal, safety and ethical compliance, cultural sensitivity and implicit bias, and, diversity, equity and inclusion implementation.
Greater Los Angeles Area
Human Services Supervisor
County of Los Angeles
Accomplished Public Policy Analyst and Employment Services Specialist, with long-tenured service as a trainer and key contributor to public service programs. Extensive history of analysis and development of program protocols and streamlining measures. Proven ability to develop strong working relationships and motivate large and diverse staff across all levels of an organization. Strong written and verbal communication while serving clients and community members. Demonstrated commitment to adhering to and enforcing protocols and procedures in regulated environments.
Greater Los Angeles Area
Policy Analyst
County of Los Angeles
As a Program Assistant for a governmental administrative and evaluation office, held significant accountability for conducting case file reviews in furtherance of mandatory audits. Prepared comprehensive reports and communicated with senior management regarding escalation concerns. Designed and conducted training sessions and made presentation to cross-functional internal teams on all facets of the county employment programs and best practices.
Greater Los Angeles Area
Program Assistant
County of Los Angeles
As an Employment Services Case Manager, performed case handling for a large volume of clients with employability challenges. Developed employment plans in full cooperation and consultation with individuals receiving public assistance. Assisted in the completion of county, state, and federal audits of cases, conducting extensive analysis of case files to ensure regulatory compliance, fraud avoidance, and adherence to service and documentation standards.
Greater Los Angeles Area
Employment Services Case Manager
Master of Business Administration - MBA
Completed courses in business operations, office administration, management, leadership, supervision, ethics, strategy, policy & procedure, employee training, and workforce development.
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National University
https://www.linkedin.com/school/national-university/
Bachelor of Arts - BA
Completed courses in American and World histories, cultural studies, political science, contemporary society, film studies, psychology and research methodologies.
History
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University of California, Riverside
https://www.linkedin.com/school/university-of-california-riverside/