Ab A.
Support Esclation Engineer at Microsoft
Support Escalation Engineer at Microsoft
Vision-driven change agent with 10 years experience record of systems configuration, troubleshooting, and project management for leading organizations in the information technology industry.
Microsoft
https://www.linkedin.com/company/microsoft
•	As a beck-line Escalation Engineer, I am part of North America escalations team managing complex and escalated incidents for worldwide critical customers through Remote support. My daily tasks consist in diagnosing and troubleshooting technical issues to provide resolution on a timely manner, mentoring or assisting teammates, strongly involved in directly escalated/hot cases end in charge of driving communication with customer contacts and Engineering (including rebuilding regular test environments in internal on-prem or Azure Labs.
•	Providing technical support for US Government and US Nation under a Security Clearance and US Citizenship agreement to Maintain a high level of integrity when dealing with confidential information and data, plus support for Fortune 500 clients, utilizing Service Desk and Microsoft Dynamics for service management.
•	Member of User Experience Team supporting RDS (Remote Desktop Services), FSLogix and WVD (Windows Virtual Desktop) as principal technologies and collaborating with: App-V, AppLocker, UE-V
•	Windows 10 support, MS Store for Business, Start Menu Layout, File Association and MSI installer.
•	Printing (Print Spooler, Print Drivers, XPS Printing, Universal Print)
•	Support system management components such as Windows Event Forwarding configuration, WinRM, WMI, COM/DCOM, PowerShell DSC, and a broad array of shell components and features.
•	Windows Server support 2008 R2 up to 2019 windows server.
Irving, Texas, United States
https://media-exp1.licdn.com/dms/image/C560BAQE88xCsONDULQ/company-logo_100_100/0/1618231291419?e=1655942400&v=beta&t=lzKVkVuf-McwnYzrrz9ib7uQFSgowMUHhH_KDAbw3y0
Support Esclation Engineer
WideOrbit
https://www.linkedin.com/company/wideorbit
Coppell, TX
https://media-exp1.licdn.com/dms/image/C560BAQHU6tVI1mSuBA/company-logo_100_100/0/1647545620881?e=1655942400&v=beta&t=vVOlebb-04bHyAefvBBm9fR6VvC-fQMVgoLnmSGiNIo
Cloud Operations Engineer
WideOrbit
https://www.linkedin.com/company/wideorbit
United States
https://media-exp1.licdn.com/dms/image/C560BAQHU6tVI1mSuBA/company-logo_100_100/0/1647545620881?e=1655942400&v=beta&t=vVOlebb-04bHyAefvBBm9fR6VvC-fQMVgoLnmSGiNIo
Application Support Engineer
Microsoft
https://www.linkedin.com/company/microsoft
Dallas, TX
https://media-exp1.licdn.com/dms/image/C560BAQE88xCsONDULQ/company-logo_100_100/0/1618231291419?e=1655942400&v=beta&t=lzKVkVuf-McwnYzrrz9ib7uQFSgowMUHhH_KDAbw3y0
Windows Reliability and Performance Engineer
Elite Insurance & Reinsurance Brokers
https://www.linkedin.com/company/elite-insurance-&-reinsurance-brokers
Riyadh
https://media-exp1.licdn.com/dms/image/C4D0BAQGl7hI5cSkoYQ/company-logo_100_100/0/1519895468806?e=1655942400&v=beta&t=pB4lHeD_8_jxlbw3rUbtIsumq-ugLxv_UZvBg1eVhQ4
System Administrator / Technology Team Lead
Saudi Telecom Company
https://www.linkedin.com/company/stc
Al-Riyadh Governorate, Saudi Arabia
https://media-exp1.licdn.com/dms/image/C560BAQF9tBhQAsYrBw/company-logo_100_100/0/1576696681920?e=1655942400&v=beta&t=RoyFycp2FAe8qb6s45g3DyIGMHNh0z7dYFl22ggtK4A
FTTH-FTTX field Engineer
Arab Bank
https://www.linkedin.com/company/arab-bank
Yemen
https://media-exp1.licdn.com/dms/image/C560BAQGOkqBXlz6Qpw/company-logo_100_100/0/1519855987241?e=1655942400&v=beta&t=F45Q78IDdTUd_qKbua7WL5OtqH7Psflk__bhMyG5YXo
IT Technical support
Bachelor of Computer Applications (B.C.A.)
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Bharati Vidyapeeth
https://www.linkedin.com/school/bharatividyapeeth/
High school
Modern School
https://uk.linkedin.com/in/ab-a-69813511
Greater Derby Area
ab a
peckham at Peckham, Inc.
https://my.linkedin.com/in/a-b-a-aa337160
Malaysia
A.B A
self employed
https://sa.linkedin.com/in/ab-a-b5a05984
Saudi Arabia
Ab A
hh
https://kw.linkedin.com/in/ab-a-ab4904100
Al Asimah, Kuwait
AB A
CEO
https://sa.linkedin.com/in/ab-a-243094205
Saudi Arabia
Ab A.
CS