Pros and cons of financial integration In response to the crisis, a debate in policy and academic circles on how to enhance the resilience of the global financial system has gained momentum, while retaining the benefits of free, integrated, and competitive financial markets.
This is just a simple example of how customer complaints can inform policymaking. Your institutions too, can leverage on complaints information in the same way. While you implement institutional procedures to ensure consumer protection and provide excellent customer service, do not forget that dealing with clients often require some form of financial education.