A legion of both policymakers and scholars are at work analysing the causes of the crisis and findings both immediate and longer term solutions (For example, the de Larosiere Report (2009), the Turner Review (2009), the Geneva Report (2009), the Group of Thirty Report (2008) and the IMF Lessons paper (2009b)).
The call centre is another channel that captured the imagination of banks as well as customers. At these centres, enormous amount of information is at the fingertips of trained customer service representatives. A call centre not only cuts down on costs but also improves customer satisfaction. Moreover, it facilitates 24x7 working and offers the “human touch” that customers seek.