9  necessary. In due course, monetary normalization will have to be gradual and calibrated to the macroeconomic situation. The Italian economy need not fear this normalization process, but it could deal with it from a much stronger position were it not hampered by a high debt-to-GDP ratio. The debate on monetary normalization will bring the topic of reform to the fore.
In pursuit of even greater financial inclusion and in response to the public feedback highlighted earlier, the Bank of Uganda is undertaking; a) Strengthening of the current framework for financial consumer protection, including supporting the implementation of the recently enacted Tier four Microfinance law; b) Institutionalizing and reinvigorating the mechanism for complaints handling within the banking industry; c) Supporting efforts to improve efficiency and realize economies of scale within the formal financial sector and increasing the diversity of financial institutions and products; and,  Page 6 of 7  d) Further bolstering the Bank of Uganda’s communication and stakeholder engagements, with particular emphasis on improving financial and economic literacy of the public.