There are initiatives for improved security for card payments in the internet, but there is still room for improvement there. Mobile payments have been of high expectations but nothing much in reality. Some jurisdictions have created real-time payment systems, but mainly with support from the public authorities. European regulation aims to open the competitive market by allowing payment institutions to provide payment services.
There is a lot of talk about big data, mining the payments data for better customer relationship management. Banks have a strong position keeping customers’ accounts, but if they are not sensitive to the changing customer demand, they may well lose the momentum.