This reduces the need for branches and employees – a trend that has been seen for some years as this chart shows. [Chart 2]  Page 1 of 5  Technology has made digitisation a competitive parameter, which means that all banks are trying to attract customers by offering the best digital products.
However, it has also opened the door to increased competition from new actors, who will be able to enter areas that used to be completely dominated by the banks. Competition is good, and there are no indications that we will have less competition in future.