My other request is for BMAP to initiate the posting of the contact details of their high level officers who can receive customer feedback that are often overlooked at the branch level. I hope to see more bank premises with this simple guide. As it is, the Bangko Sentral continues to receive complaints about bank services.
This tells us that some of your customers are not getting the attention they need and they do not know the bank officers they can call or e-mail. Again, this is a challenge that I am sure BMAP can manage quite effectively. Finally, I invite all of you to participate actively in our financial education program.