The World Council of Credit Unions and International Credit Union Principles on Governance, Operations and Safety and Soundness have much guidance to offer in these areas, as do your facilitators. The importance of innovation Let me touch a little on innovation, something which is very important if credit unions are to remain relevant and competitive in today’s dynamic environment.
I encourage participants to put on your innovative thinking caps. Observe the products and services offered by credit unions in other economies and identify those that could be tailored in yours to increase your coverage. For instance, technology now drives the efficient and economical delivery of financial services and interaction with customers.