How far the mass retail banking of the future would be able to fulfil its socio-economic objectives would in a large measure depend upon the willingness of the banks to innovate and reform their business processes and structures for this cause. It is in the banks’ own interest to be alive to the customers’ interests; else they might have to face stiff regulatory sanctions.
With renewed vigour we must recommit ourselves to further progress in all sectors. We must value and enhance the outstanding but fragile natural beauty of this land, as our ultimate source of wealth. We must explore and more effectively play our role in the wider regions, to which we adhere, in the years to come.