We also need to realise that unless this talent is properly trained, motivated and mentored; it is difficult to retain them. The other HR challenges faced by banks are related to putting in place systemic succession planning, empowering the “second rung”, stimulating all cadres of employees, managing effective change within the organisation and outsourcing.
As a regulator, it is a joy to see tangible proof that our microfinance policies and regulations have such a powerful impact on families and communities. And so today, we are pleased to present to you the 2013 CMA winners who will share their unique stories, challenges, and how they finally found the road to success.