This is an occasion on which we can convey a good deal of information and answer questions.
The Bank of Italy is experimenting with the use of artificial intelligence at the ABF: work is underway on the AbefTech project that aims to apply machine learning and text analysis techniques to help with the work of the Banking and Financial Ombudsman; this project follows a similar AI tool (called EspTech) already implemented for managing the complaints submitted to the Bank of Italy.