Generally, only a small proportion of these innovative ideas and start-ups ever actually make it off the ground. The creativity and innovation of FinTech companies is nevertheless proof of the development potential to be unlocked in the banking sector. In addition to technology and competition, we must not forget that customers too are part of the driving force.
In the past, people considered banking to be something that could only be done in person. Nowadays, encouraged by how information technology has improved other areas of their lives, bank customers are becoming increasingly open to – and sometimes even request – new technological solutions for doing their banking.