SBP feels that it has contributed toward reduction of court cases which in the absence of the mechanism were sure to go in courts. 2  BIS Review 68/2010  In addition, various courts have been sending cases to SBP where matters involved technical scrutiny and analysis of facts. As per court orders, SBP successfully resolved a number of disputes involving banks and customers.
It is pertinent to mention that SBP had issued directive under Circular No. 17 of 2004 in terms of which banks are required to put in place a complaint handling system. The objective is to promptly resolve the issues received directly by banks or referred by other quarters including SBP.