Banks should be actively providing advisory and planning services and in fact hand-holding their clients through the setting-up stage and such services should be extended to all regardless of the size of their turnover. The banks should not only provide differentiated products for MSMEs, but also provide counseling & guidance to new and established businesses, marketing support etc.
In short, all banks, in fact, may develop innovative mechanism to provide not only finance and banking services to their MSME customers but also non credit related services to them under one roof at reasonable charges.