Reserve Bank lays particular emphasis on its continuing pursuit of customer satisfaction and protection and timely resolution of complaints. Accordingly, the customers using mobile banking have recourse to the Banking Ombudsman’s customer complaint redressal machinery. Role of MNOs as Technology Service Provider (TSP) 16.
Today, I would like to discuss one of the three major changes that face banks and supervisors – and will possibly get your pulse going in the future. What changes am I referring to? The first major change are the completely revised rules for banks, known as “Basel III”. The second change is the banking union.