l)  To further boost the quality of customer service and to ensure that there is undivided attention to resolution of customer complaints in banks, all public sector banks and select private sector and foreign banks were advised to appoint an internal ombudsman thereby providing a forum available to bank customers for grievance redressal before they approach the Banking Ombudsman.
Danmarks Nationalbank may allocate liquidity by auction or conduct bilateral lending transactions with individual counterparties. Such instruments are also used by other central banks in their liquidity management. The modalities of any such loans, including maturities and allocation procedure, will be determined when the loans are offered.