The interplay of the three elements of customers, employees and technology would be key to this. 2. I see that the BCG has released a knowledge paper on Productivity in Indian Banking in the inaugural session of the Conference. Banks, as is widely accepted, perform the important function of financial intermediation in the economic system.
  In this spirit, a group of former senior policy-makers assembled by Michel Camdessus, Alexandre Lamfalussy and Tommaso Padoa-Schioppa (the Palais-Royal Initiative) chose to emphasize in their report the great urgency of tackling the reform of the international monetary system, and proposed a number of significant and far-reaching changes in the current arrangements.