I referred earlier to the Code requirement that lenders set up dedicated units to handle arrears cases and lenders must also have a dedicated section on their websites.
That website section must include the information booklet I referred to earlier, information about the charges that may be imposed on borrows who do not co-operate with the lender; and a link to the website operated by the MABS that contains information about mortgage arrears. Information on the website must be easily accessible from a prominent link on the lender’s home page.