The banks have recently been subjected to a wave of attacks in the name of competition and customers’ wellbeing, and I too have leveled criticism with regard to one aspect, and that is bank fees. Sometimes the banks themselves take steps that seem to invite such attacks, but we must be extremely careful.
This was truly “disruptive” in the worst possible sense of the word. However, there is a famous saying: every cloud has a silver lining. And indeed, we have observed some “disruption” in the positive sense of the term. The pandemic has facilitated and driven change. It has turned out to be a catalyst for digital transformation and thus an “innovation accelerator” for the economy.