It is equally important that those of us who were born here, into families with deep roots in Canada, to learn from the backgrounds and cultures of those who come from other continents. By listening to each other, we learn how to listen to the world. By speaking to each other, we learn how to speak to the world.
The number of complaints actually never tells the true story. The customers and staff alike must be encouraged to bring on board every service deficiency. We seem to take very defensive and evasive action when it comes to admitting service deficiency.