The introduction of mobile banking has just begun: now that there almost 300 million cell phones in the country we can expect a huge transformation in the delivery of banking services as this technology takes root. Travel services are another area where the use of information technology has changed the form of service delivery.
Air, train, bus and hotel bookings can be made from the comfort of the home without the use of intermediaries. This has also resulted in great cost savings, hence an increase in productivity. The delivery of government services is also beginning to take advantage of information technology in a myriad of ways, from land titling to bill payments, information dissemination and the like.