As Governor RBI Dr. Bimal Jalan has mentioned in one of his speeches “capital and technology are replicable but not human capital which needs to be viewed as a valuable resource for the achievement of competitive advantage.” The introduction of computerisation paved way for the customers of the Bank and the public at large to receive better service from the Bank.
Establishing a code of discipline 13. But let’s say that we establish a case for doing something about a spillover. The first step would be to develop a consensus on a code of discipline.