More importantly is how the disabled access these products and services. Advances in technology and innovations present us with opportunities to ensure convenient ‘anytime anywhere’ services on digital platforms. However, physical channels still remain important and every effort must be made to make brick-and-mortar facilities accessible by the disabled. The second pillar is ethical banking, which is about doing the right thing.
This is encapsulated in the shift towards sustainability aptly captured in the 3Ps acronym, People, Purpose and Planet. The Kenyan banking sector to its merit established the Sustainable Finance Initiative in 2015. Some of our banks have signed up to global sustainability initiatives most notably, the UN Principles for Responsible Banking unveiled on the margins of the UN General Assembly in September 2019.