[9] These are not fuzzy qualities that are tangential to success – the pandemic has shown us their real world impact. There is evidence that female leaders performed better[10], in part because their communication approach struck a balance between science and empathy. Female leaders often sought to share common experiences, engage with the public and reach out to vulnerable groups.
Late last year, the federal banking agencies began a targeted review of loan servicing practices at large financial institutions that had significant market concentrations in mortgage servicing. The preliminary results from this review indicate that widespread weaknesses exist in the servicing industry.