Shyamala Gopinath: Retail banking - opportunities and challenges Keynote address by Ms Shyamala Gopinath, Deputy Governor of the Reserve Bank of India, at the IBA - Banking Frontiers International Conference on “Retail Banking Directions: Opportunities & Challenges”, Mumbai, 28 May 2005. The assistance of S/Shri P. Vijaya Bhaskar and Partha Ray in preparing this address is gratefully acknowledged.
*  *  *  The issue of retail banking is extremely important and topical. Across the globe, retail lending has been a spectacular innovation in the commercial banking sector in recent years.