For enforcement, we start from the assumption that customers harmed by unfair business conduct and non-compliance with regulatory requirements should be in a position to seek redress in a way that is simple, fast, and inexpensive.
To this end, in 2009, the Bank of Italy established an alternative dispute resolution mechanism for the banking sector (the Arbitro Bancario Finanziario or ABF), which has proved to be effective, has become increasingly popular with customers, and has somehow become a benchmark for other regulated sectors.