The Reserve Bank has issued details guidelines on application of KYC norms in November 2004. Some random thoughts How do we see the future of retail banking? What are the major attributes of the shape of things to come in this sector? Let me share with you some of my random thoughts. First, customer service should be the be-all and end-all of retail banking.
While acknowledging the ability of competition to promote growth, many such observers, nonetheless, remain concerned that economic actors, to achieve that growth, are required to behave in a manner governed by the law of the jungle.