Some of the significant norms were as under: •  Technology & security standards were laid down. -  All transactions to be encrypted irrespective of value limit  •  Inter-operability was ensured. •  Customer complaints and grievance mechanism were laid down.
This is the type of analysis that underlies the Lisbon Strategy and the structural reform process in Europe generally. BIS Review 85/2006  1  The importance of research in this area is clear. Productivity growth is the key driver of living standards in the long run.