Our quest for excellence in service delivery could be measured by five basic principles that both private and public sector agencies have to comply with to be able to deliver effective customer services, namely: •  Embracing change and persistently striving to improve on it;  •  Continually asking the target customers what they want and then giving it to them;  •  Harnessing the power of information;  •  Establishing an enabling infrastructure; and  •  Empowering, supporting and rewarding the personnel.
Economic Developments in Japan: Long-Lasting Recovery Next, I will touch upon developments in Japan's economy. The economy has improved steadily this year, backed in part by the developments in the global economy that I just outlined.