The Reserve Bank has been emphasizing the need for designing some basic training module covering the rules & regulations and also the operational guidelines for the frontline staff at the branch and corporate office levels.
Such a module will help them in improving the foreign exchange related customer service, reduce incidents of complaints and bring down the level of correspondence seeking clarifications both within the bank and from the Reserve Bank. Member banks of FEDAI and the Reserve Bank have since formed a Group which is working to develop an elearning module to address these concerns.