By and large we have maintained price stability since the introduction of the euro despite a difficult macroeconomic environment characterized by a high level of uncertainty and a series of adverse external and internal shocks: Oil price developments accelerated inflation; at the same time events such as the burst of the equity bubble, geopolitical tensions and a decline in productivity dampened growth in the euro area.
In coming times, the very survival of the banks would depend on customer satisfaction. Those who do not meet the customer expectations will find survival difficult. Banks must articulate and emphasize the core values to attract and retain certain customer segments. Values such as "sound", "reliable", "innovative", "international", "close", "socially responsible", "Indian", etc.