It is created in the realisation that the telecom industry can and does have a positive impact on human lives by the use of new technologies. Advancement in the telecommunication sector and in particular the internet has, in the developed world at least, presented the market new and convenient ways of interaction between the customer and the supplier of goods and or services.
Customers are now able to dedicate a lot more of their time and energy to pursue their economic goals rather than being at a queue or traveling to one, to pay for goods or services. Regrettably these benefits have not been readily replicated in countries such as ours for two main reasons.