Having opened more than 48 crore Jan Dhan accounts5, it would augur well to leverage these accounts and help people realise the ease that digital payments can bring to their lives. PSOs have an important role to play here in creating awareness and countering misinformation. 3/5  BIS - Central bankers' speeches  14.
Availability and affordability of an expeditious grievance redress mechanism is of utmost importance to ensure public trust in digital payments. While traditional bank branch model offers a physical place where customers can lodge their grievances, the same may not be the case in digital payments where users sometimes find it difficult to ascertain the appropriate forum for lodging their grievances.