Banks play an important role in providing finance to entrepreneurs to make this transformation possible. Greek banks have not been able so far to provide the necessary credit to companies as they are burdened with a high share of non-performing loans (NPLs). This may change in the future due to a number of ongoing initiatives.
We all talk about single window operation in banks but has it really happened? Here, I would again to like to bring in my favourite example of the Indian Railways, a public sector organisation, which has managed to provide its customers with a single window service facility related to all transactions such as ticketing, cancellation, enquiry, etc. for any train, destination or class.