However, on a monthly basis, a complaints management update will be disseminated to all interested stakeholders on the progress of complaints made. Conclusion Finally, we in the financial system are here to serve the consumers of Fiji. However, to ensure consumer satisfaction, there is a need to work together.
In this regard, the Reserve Bank and all regulated financial institutions will need to work together with the Consumer Council of Fiji and vice versa. We all have a common goal and that is to bring about consumer satisfaction. If we have divergent views on this goal and do not work in harmony, then the ultimate effect is that the consumer suffers.