Last year, the number of distance contracts concluded increased by around 62% relative to 2019, and the number of contracts concluded with the use of video identification of users is also on the rise. We are facing a period of even greater use of these options.
However, here, too, I want to repeat that innovation makes life easier, but technologies must serve people, and not the other way round. They are instruments for achieving goals, not the goal in itself. Technology alone cannot solve economic challenges: it cannot set priorities or make decisions about spending or investments. Only people can do that.