V Leeladhar: Customer centricity and the Reserve Bank Opening keynote address by Mr V Leeladhar, Deputy Governor of the Reserve Bank of India, at the seminar on “Balancing Cost, Profitability and Customer Experience” organised by The Asian Banker, Mumbai, 24 October 2007.
It must be kept in mind that price rises in an earlier stage of the production process need not necessarily bring about tensions within the economy, because they can be compensated for by other factors (such as increasing productivity or competition). However, this does not mean that central banks should not look at other price indices as well. On the contrary.