R Gandhi: Improving investor interest - recent legislative and regulatory measures Keynote address by Mr R Gandhi, Deputy Governor of the Reserve Bank of India, at the "AsiaPacific Regional Meeting 2017", jointly organised by Link Legal India Law Services and Globalaw, Mumbai, 2 March 2017.
For instance, while banks are justified in levying reasonable charges for services provided, are they justified in levying charges without providing any specific service (e.g. customers not conducting any transaction in the account)? An attendant aspect of consumer protection in the financial services industry is the provision of efficient grievance redressal machinery which should be “quick” and “just”.