For one, the economy and financial markets have taken some unexpected twists and turns over the intervening seven months, and we are still in the midst of a rapidly evolving and highly uncertain situation.
and some transaction of urgent nature getting struck due to these problems and even online access getting blocked some times. This, coupled with the time taken for access re-activation, password generation etc. ; which is sometimes a lengthy/ time taking process, causes irritation and inconvenience to the customer.