4 For discussion of productivity and trade in the service sector, see M. Morikawa (2016), Theory of Service-Intensive Country: Frontier for Activating a Mature Economy, Nikkei Publishing Inc. (available in Japanese). 7  GDP. Contrary to popular belief about Asian countries being manufacturing-dominated, the share of the tertiary sector has increased gradually to almost 50 percent in 2014.
CRM can be defined as the process that has the potential to make the right offer to the right client, at the right time via the right channel.