Some of the major recommendations towards improving customer service amongst others are: creation of a toll free common bank call number; providing small remittances at reasonable price; zero liability against loss in ATM and online transactions; prepaid instruments up to Rs.
50,000 / – for frequent travelers; differential merchant discount / fee for debit cards; instant blocking of ATM card through SMS – BLOCK for lost / misused cards. The report has been placed on the RBI website for public consultation and I would urge the distinguished gathering here to provide their valuable feedback.