Have you heard about the customer who fronted up to the hamburger counter and asked for a burger that had stale vegetables, raw eggs that were dripping off the sides and beef that was still red with blood? The attendant was totally aghast and proclaimed that they do not serve such a burger and will definitely not serve such a thing to the customer.
The customer calmly replied “Well you did so yesterday!” My experience is that good customer service is about attitude and the culture of the business. It boils down to a personal touch and going the extra mile. Concluding remarks Finally, I would again like to thank Ms. Roshika Deo for inviting me here this morning.