Our latest results show that we have continued to build on the positive gains from our survey results from previous years, but that there remains room to improve, especially with the insurance industry where our relationships are less well-established than with the banking industry.23  Capacity, Capability, Relationships and Prioritisation As you can see, we have plenty of mahi ahead of us.
20  17  See Raj Chetty, Nathaniel Hendren, Patrick Kline, Emmanuel Saez, and Nicholas Turner (2014), “Is the United States Still a Land of Opportunity? Recent Trends in Intergenerational Mobility,” NBER Working Paper Series 19844 (Cambridge, Mass. : National Bureau of Economic Research, January (revised May 2014)).