We also operate a grievance redressal scheme for bank customers through the Banking Ombudsmen and formulate policies for treating customers fairly. Importantly, the RBI has had a decisive influence in shaping and implementing every major economic policy in the monetary and financial sectors. The developmental role of the RBI has expanded too.
Among our major endeavours today are financial inclusion and the strengthening of the credit delivery mechanisms for agriculture, and small and microenterprises, specially in the rural areas. With India emerging as a key player in the global growth story, RBI’s role and responsibilities too have increasingly acquired an international dimension.