In this context, the presumably shrinking branch network will concentrate increasingly on those services which require counselling, whereas the sale of products and settlement of banking transactions will be effected in large part online. The new information and communication technologies may have significant indirect effects in business with corporate customers, too.
While that market had serious weaknesses that eventually imposed large costs on many borrowers and their communities, it also brought considerable benefits to many others who were able to take advantage of responsible products never before available.