This would also enable the BCSBI to accommodate the bank-specific differences in the customer service related benchmarks set by the banks for themselves. As on date, around 71 banks have joined the BCSBI as members. I.
Deposit accounts  With regard to account holders, it would be useful, to recollect some of the important incremental measures taken by RBI, which over a period have made significant impact: •  Banks are required to inform customers upfront about the requirement of minimum balances and the charges if such balances are not maintained.