As BMAP itself said: “bank-client relationship is based on mutual trust, and fair banking practices produce optimum results for both parties. Therefore, adherence to high service standards remains to be the primary concern of members of the banking industry.” I hope therefore that BMAP will sustain its efforts in providing truthful, useful information, and responsive service to its clients.
To do this we must create a relationship which is based on openness and trust. Trust is critical and it works both ways. From the media’s standpoint, reporters and editors must be confident that they are not being deliberately misled with false information that they receive from the bank.