Director of Ceremonies, at this juncture, it is pertinent to highlight some of the undesirable aspects that come with digitilisation and financial technology that the community should be aware of. This includes the susceptibility to cybercrime, card fraud and identity theft.
This inherent dual capacity, common to most professional services, naturally gives rise to conflicts of interest in cases where the professional acting as an agent, prescribes actions which he knows are to his own benefit as principal, rather than to the customers. There is nothing special about financial services in this respect.