In doing this, I will draw substantially from the Kenya Banking Sector Charter ( the Charter) issued to the banking sector by the Central Bank of Kenya (CBK) in 2019. The Charter sought to operationalize the vision of a banking sector that works for and with Kenyans.
It is anchored on four pillars of customer centricity, risk based credit pricing, transparency and disclosures and ethical banking. This morning, I will focus on the customer centricity and transparency and disclosure pillars. First, customer centricity is key in addressing the financial health of our citizens.