The introduction of mobile network operators into the financial services and products space, through e-money transfers and bill payments, have further increased the outreach of financial inclusion. Embracing technology has enabled us to increase delivery channels to reach our people.
Expanding the Ombudsman’s mandate to include credit unions, the Unit Trust Corporation, pension schemes and mutual funds would go a long way in strengthening the credibility of the scheme. Finally, in order to deliver on this expanded mandate the OFSO would need to be better resourced with the skill sets and talent as its jurisdiction and workload grows.