A multilingual website in 13 Indian languages on all matters concerning banking and the common person has been launched by the Reserve Bank on 18 June 2007. Several initiatives were also undertaken by the Reserve Bank to improve the delivery of customer services by banks.
First, the recommendations of the Standing Committee on Procedures and Performance Audit on Public Services set up in November 2003 covering an individual customer's dealing with a bank in the areas of foreign exchange, currency and government transactions, including pension, besides the main relationship as an account holder are being implemented.