In setting them up, the authorities benefit from dialogue with customers and market players. A significant rise in financial literacy is a necessary condition  18  The Governor’s Concluding Remarks Annual Report 2021  BANCA D’ITALIA  to ensure that customers’ ability to choose is improved and supervisory rules and actions are better able to protect consumers.
The use of distributed ledger technologies (DLT) can enhance efficiency in the supply of financial services and afford significant benefits to customers. The reduction in payment times and in the costs connected to the issuance and circulation of financial instruments is spurring a widening in the pool of investors and deepening the markets for assets that have not been considered very liquid so far.