Businesses of all kinds are still adjusting to the security risks that the events of 11 September have shown to us. In our view, this should be a one-time adjustment. But it probably means that there will be a small reduction in the level of our economy's potential output.
I have found that non monetary incentives inspire, just as much as monetary rewards do – a pat on the back, a nod, a special announcement, a thank you note, a signed certificate and so forth. One of my roles is to inspire everyone in our organisations to walk the talk on corporate ethics and values.