All of us have realised or experienced that in the post pandemic world, digital lending has grown exponentially including in India leading to both an increase in scale and velocity of credit. However, at the same time it has also given rise to a host of business conduct issues.
This poses a regulatory dilemma as the Regulator then needs to play a balancing act in weighing the benefits brought in by innovative business models on one side and emerging business conduct and regulatory concerns on the other side.