At its core, the formal sector of the economy protects itself from the growth slowdown by raising prices, aggravating the downturn, and imposing the cost on those losing their jobs and those without the market power to set prices and wages. There is an alternative path, in which strong investment and increasing labour force absorption allow the economy to expand without accelerating inflation.
–  An agent must clearly display the identity and a dedicated telephone contact of the mobile money operator, the unique identification number of the agent, charges, notice that no charges are levied at the agent location, and a notice that the agent does not carry out transactions on behalf of customers  –  Complaints handling and consumer recourse mechanisms.