A case in point is the cost of credit website that was launched by CBK and KBA in June 2017. The information on this website will be expanded in the future beyond the three loan products that are shown currently, to cover a broader range of loan products and even incorporate deposit products.
Moving further, a banking price index of a commonly used basket of products and services can be developed to further enhance customers’ comparability of prices of banking products and services. Customer confidence can only be achieved when they are able to fully understand the true cost of banking products and services.