Banks should, therefore, take extra care to ensure that the poor are not driven away from banking because the technology interface is unfriendly. This requires training the banks’ frontline staff and managers as well as Business Correspondents on the human side of banking. Sufficient provisions should be in built in the business model to take care of customer grievances.
It can be summarized that the “The future lies with those who see the poor as their customers” as commerce for the poor is more viable than the rich. In this task, a concerted and structured effort by all stakeholders is necessary.