This will allay the ever-present fear of banks hiding some costs up their sleeves, out of sight of customers who only come to know of them much later when they are already in distress. Fourth, banks need to do the right thing. At the heart of any transformation are people.
Without a change of attitude and behaviour by Kenyan and other bankers around the world, any transformation will be futile. The global financial crisis and its aftermath underscored the need to raise the ethical standards of bankers.