The common goal is to make sure that no one is left behind, contrasting both the risk of exclusion and that of irresponsible financial behaviour, such as over-indebtedness, induced by disguised access to digital services. We see two main, complementary areas of intervention. One is raising digital and financial awareness and competences of individuals and firms, delivering educational contents also through digital means.
This is an essential tool for people’s empowerment, active citizenship, financial inclusion, resilience and well-being. Households and businesses endowed with higher financial literacy will be better able to cope with the income strains they have to face during crises.