Over two third of the respondents revealed that they had noticed the help-line number at the ATMs. Over 52% of the respondents reported that complaint resolution took about two weeks or more.
But what is disquieting is that the response of banks about their inability to offer a proper solution to the grievance in over 43% of the cases was “they are following RBI guidelines”. I think it is necessary for the customer relations personnel are adequately trained to guide customers with greater clarity.