So far, the regulatory approach has generally been built on the assumption that opening up market access to new fintech companies will increase social surplus and spur innovation, similar 3/6  BIS central bankers' speeches  to what we have seen in other network industries. At the same time, rules are still in place that protect incumbents.
Bearing in mind that many of them are turning to those services for the first time after more than a decade, and that some banking products such as mortgage loans are in most cases used once in a lifetime, the responsibility of banks and the National Bank of Serbia in respect of enhanced transparency and education becomes even greater.