An understanding that investments in forward-looking projects pay off can be gained simply by imagining what would have happened during the recent global financial crisis if RTGS, DVP, and various other projects were left untouched.
Not only are we exposed to our own internal computer problems, but also to those with whom we do business. This matter has far-reaching implications for banks, covering not only operating risk, but also credit risk, liquidity risk, reputational risk, and others if material problems emerge. This is yet another illustration of the many challenges faced by bankers today.