Given the literacy level of the rural population, availability of trained manpower in the villages to ensure that transactions are carried out in a user friendly manner in the local language and that the customers smoothly transit from assisted model to self-service model in using technology, wherever feasible (e.g. use of ATMs/mobile/internet banking).
This could lead to erosion of confidence on the ICT-based BC model. Technical glitches, therefore, need to be addressed quickly. Banks also have to ensure that the turnaround time between account opening and account operationalization has to be minimised so as to gain confidence of the customers in such models.