To operationalise this amendment, CBK and KBA came together to lay the ground work. This included benchmarking with best practices in other countries and developing appropriate guidelines. Following consultative forums with the market players, the agent banking model was successfully rolled out in May 2010.
Since the rollout 11 banks have been granted approval to rollout their agency networks and 9 of them have engaged more than 12,000 agents spread across the country.