•  Every bank has been asked to convert the Ad Hoc committee of executives on customer service headed by the CMD/ED into a Standing Committee that periodically reviews the policies and procedures and working of the bank’s own grievance redressal machinery.
A recurring theme in his writings is the denunciation of private monopolies and of any attempts, by private firms, to restrict markets. However, in Italy he saw the state itself as the main source of market restrictions: the dominating positions of many firms were, more often than not, the product of laws and regulations.