*  *  *  Friends, I am thankful to the Fixed Income Money Market and Derivatives Association of India (FIMMDA) and Primary Dealers Association of India (PDAI), the organisers, for inviting me to deliver the keynote address today. I have had the pleasure of being closely associated with FIMMDA and PDAI since their inception.
We in RBI are hopeful that such an institutional arrangement will go a long way in improving services of banks. Any debate, any talk, any deliberations about the customer service in banking would remain incomplete without reference to the late Shri M.R. Pai, who pioneered the consumer protection movement in the banking sector.