Supply chains, stretched by the staggered reopening of economies, only proved as resilient as their weakest link, resulting in major delivery lags and higher costs in key industries.
Reputational concerns that were once paramount are less critical – witness the million-dollar penalties routinely imposed on some of the global banking giants; yet, they continue to grow. Efficiency rules Fee-based income has overtaken net interest margin income. Customers enjoy efficient transactions, but find themselves unequipped to make the best possible financial decisions with regard to their banking needs.