While the balance-sheet adjustment is an attempt to recover from a negative situation, structural adjustment of the industries in response to a new global economic environment is essentially a positive challenge in that the restructuring process itself introduces the possibility of creating renewed economic development.
The BCSBI has been in existence for six years now and has done a commendable job in this short span of time. Two codes have already been put out and have been / will be reviewed from time to time. The question that has always cropped up in my mind is about the standards of customer service.