However, a lot still needs to be done particularly in terms of reorienting the existing CBS and other technological solutions in the banking sector towards more customer centric and yet, more well-governed technological solutions, improving MIS capability in terms of quality, speed and integrity, harnessing IT for effective CRM, thereby, increasing business and profitability.
Capacity building Equally crucial is the need to develop people and systems to deal with scenarios and contingencies, which can be achieved only through a sustained process of capacity building.