In a competitive banking  system the banks must deal with most complaints against them, with the central bank acting only as the customer’s last resort and not his first port of call. In this context I would like to share with you a conversation I had.
You’ll also see that the inflation rates are projected to fall again next year. This is because some effects, particularly those resulting from higher energy costs, drop out of the calculation after a year ‒ this is called the base effect. But then we will have to wait even longer for interest rates to increase here in the euro area.