Historical evidence confirms that financial crises are more likely to be followed by severe economic downturns when they are centered in the banking system and occur in the context of rapid build-ups of credit and house prices – characteristics that were features of the present crisis.
The customer calmly replied “Well you did so yesterday!” My experience is that good customer service is about attitude and the culture of the business. It boils down to a personal touch and going the extra mile. Concluding remarks Finally, I would again like to thank Ms. Roshika Deo for inviting me here this morning.