Ombudsman schemes are becoming more popular even in developing countries:  BIS Review 31/2005  1  •  Firstly, competition in the financial sector is giving rise to a range of new financial products, the full implications of which are not always obvious to the unsophisticated customer; and  •  Secondly, in today’s environment, customers are becoming increasingly aware of their rights and are more demanding about good service and fair treatment.
We trust it will evoke interest and take banking and finance not only to bankers and students of economics but also to the common person. 2  BIS Review 168/2010