Over the last three years, banks have reviewed their business models to put the customer at the center. MSME’s have not been left behind and the variety of products targeting this sector and exhibited here today is welcome. Today is really just the beginning for banks in scaling up support to MSMEs.
A lot more remains to be done, not just through finance but also through capacity building, enabling access to markets, promoting innovation and most importantly through creating an enabling business environment. Feedback from MSMEs will also be essential for banks to calibrate their products. By effectively serving the MSME sector, banks will truly be working for and with Kenyans.