The entire institution of banking is built on consumer trust. By imposing charges not commensurate with the cost of services provided, we risk losing this fundamental trust that underlies a banking relationship. No doubt deployment of IT offers ample rewards. But these rewards can be claimed only by organizations which successfully address the alignment challenge.
This points to the need for sustained impetus so that growth could return to, or better still, exceed the pre-pandemic trend. 4. I firmly believe that India has the potential to grow at a reasonably high pace in the postpandemic scenario. Several factors are stacked in India’s favour.