Digitalisation is changing consumers’ expectations and people are right to ask themselves why, if they can send an email to the other side of the world in a split second, do they have to wait hours or even days for a bank transfer to go through. It is true that some national solutions have emerged, but they do not have pan-European reach.
We’ve also experienced a significant increase in the participation of older workers, due to improved health and changes to retirement policies that encourage people to remain in the workforce for longer. The participation rate of the over-60s has increased from 14 percent in 2001, to 35 percent currently. This greater participation of older workers has exceeded the negative impact of the ageing population.