It has been organizing Seminars in association with banks on this theme and this is the fifth in the series. What is commendable is the enthusiasm and zeal with which this institution has been discharging its role and responsibilities in times where technology is changing quickly, constantly evolving and transforming the way business ought to be done.
Next steps – seize the opportunity Extensive use of technology is bringing about upgrades in general banking environment for all stakeholders. In this context, banks may look at opportunities to introduce technologies that balance the three Cs in their operations, namely, Cost, Control and Customer Service. CBS implementation has ostensibly addressed all the 3 Cs. But has it?