I have also viewed this conference as an opportunity to understand the issues faced by banks and the constraints that prevent the roll out of an effective customer service framework. I hope to receive frank feedback from all of you today. Introduction 2. Globalisation, liberalisation, increased competition and continued deregulation have changed the landscape in which banks and customers operate.
Given the nature of the tasks of supervision and the need for operational cooperation with other authorities – notably where fiscal costs are concerned – separate and robust  BIS central bankers’ speeches  3  mechanisms of accountability have to be in place to legitimise the high degree of independence.