Retail banks that will survive and thrive in the current economic climate are using new technologies and channels to grow revenue from basic services, such as deposits and loans, by understanding customer needs, providing relevant products and services cost-effectively and calculating the unique lifetime value of customers to the institution.
In brief: •  Domestic economic conditions: Economic activity continued to improve in the first half of 2004, led by the export sector with higher production and prices of most mineral and non-mineral commodities. •  Inflation: The annual inflation rate continues to trend downwards in 2004, to 1.9 percent to June 2004 from 19.0 percent in June 2003.