We Challenge firms where their focus is not on positive consumer outcomes and we take appropriate regulatory action to ensure that firms meet their statutory Compliance standards. As well as working to develop a positive consumer focused culture within firms, we continue to develop and review our consumer protection framework to enhance the protections in place.
In this regard we participate actively in the European and International bodies, including the three European Supervisory Authorities and FinCoNet, to influence the future shape of consumer protection. Our Methods Let me explain our working methods.