This can only be achieved when our technologies are robust and secured, and agents are comprehensively trained and effectively monitored by the banks. In this regard, the importance of a comprehensive agent development framework cannot be ignored. I am sure that our banks would not simply jump on the bandwagon without sufficient agent development mechanisms including their hiring, on-going training and monitoring.
2  BIS central bankers’ speeches  Building public confidence on these innovative payment solutions is critical. A single failure of branchless banking deployment can erode the public’s confidence in the system which in turn may jeopardize the whole sector.