These aspects are central to foster the confidence of consumers and help them make informed financial decisions and select the products best suited for their needs. Competition is an important dimension of consumer policy which has a positive impact on prices, quality of service and choice of products. Was this evident when we were going through turmoil in the global financial services industry?
A code of values that we all voluntarily stick to will only endure if we can clearly see that it makes sense. This, in turn, throws up a whole series of questions. Who should the code of values apply too? Do we need a general code of values, or ones which are branch-specific? Which values should be written into our code?