Formalizing the Office’s consumer protection programs in line with the World Bank’s Good Practices for Financial Consumer Protection, and the G-20 High Level Principles for Financial Consumer Protection, which are useful reference points;  4. Resourcing the Office with the skill sets and talent consistent with the increased scope and expanded mandate.
BIS central bankers’ speeches  3  The work of the Financial Ombudsman’s Office is complemented by that of the National Financial Literacy Program (NFLP), another ground-breaking project for the Caribbean region. In January 2007, the Central Bank launched the NFLP to give citizens of Trinidad and Tobago the knowledge and skills to understand the risks and rewards of using financial products and services.