14 Results show net satisfaction scores for small banks as 73 percent, large banks as 49 percent, and online lenders as 35 percent. See Small Business Credit Survey: Report on Employer Firms in note 8. -5This is not to say that the community banks’ advantages cannot be challenged by technology.
Many fintech firms are currently looking to leverage their deep ties with other aspects of small businesses—their payment processing services or accounting software, for instance—to build data-driven lending products that are tied to the day-to-day operations of small businesses.