This suggests that there may be fundamental and structural problems with the financial system like risk transfer rather than risk sharing, development of speculative products in the name of risk management instruments (derivatives), allowing unprecedented growth of the financial sector without any comparable growth in the real sector etc.
These get accentuated by the operational difficulties in on-boarding merchants and customers and customer ownership issues. The interplay of these factors has stymied the deployment and adoption of mobile banking as an effective and widely accepted delivery channel.