Conclusion To summarise, Indian banks have traversed a long way in their journey to provide efficient, customer centric services. Banks have to adapt to greater regulation, competition and consolidation as also meet increasingly diverse and demanding customer expectations. In such a scenario, adoption of Information technology and CBS in particular has been immensely useful in the progress made, so far.
But, there is need to look beyond CBS for leveraging technology for still better and efficient growth. While the advent of state-of-the-art technologies and global best practices undoubtedly offer improved agility, efficiency, and faster implementation cycles, banks need to be mindful of the challenges associated with deployment of IT. These challenges, once understood and mitigated properly, are perfectly manageable.