In as much as I recognise this progress, Botswana  cannot afford to continue to have banking practices and products that are “behind the curve” compared to regional and global developments. The industry will need to invest in people,  systems  processes,  and  including  risk  management  infrastructure to meet today’s challenges.
Distinguished Ladies and Gentlemen, this is particularly important in the context of dynamic changes in demography, technology, competitive landscape and prolonged low global interest rate environment, all which have had a profound impact on business models for banking.