At the current economic and political global juncture, a number of factors increase significantly the risk of a potentially disruptive scenario. Among these, it is worth highlighting, first and foremost, the possibility of surprises in AE monetary policy normalization.
Another important aspect is the existence of a robust, responsive and reliable grievances redress mechanism in the banking / financial services industry, something I have alluded to earlier. The credibility of the banks’ redressal systems needs to be reinforced by constant follow up by the regulator.