Fair treatment to customers  In recent times, the provision of fair treatment to customers has gained prominence globally. The writing is firmly on the wall that regulations in this area are likely to become stricter in years to come.
*  *  *  Inputs from Dr Anil K Sharma and Smt Nikhila Koduri are gratefully acknowledged. 1. I would like to thank IDRBT for inviting me to address you on the above topic.