But, in many cases, discretionary support came into question at the time of acute financial-market stress, precisely when it was needed most, as questions arose about the ability or willingness of large financial institutions to follow through on their implicit commitments. Investors were reminded of their potential exposure, leading to wholesale and sometimes disorderly flight.
Have we been successful in using technology to make things easier or convenient for the customer? No doubt, technology has the potential to extend in a cost effective manner the penetrative reach of banking services and products to a large section of the excluded society.