The boom in information technology (IT) and Information Technology and Enabled Services (ITES) sector essentially led to an era of “services-led growth” as India emerged as global hub for BPO/KPO services in the world. This shift in the pattern of off-shoring services to India was mainly due to inherent advantages of Indian IT/ITES sector.
Advantage of the low wage structure, flexibility due to time zone differences and access to a larger and better talent pool provide globally active companies, India as an ideal place, to look for off-shoring services. In the last two decades, the Indian IT/ITES industry has contributed significantly to Indian economic growth in terms of GDP, foreign exchange earnings and employment generation.