Our aims are articulated in our 5 C’s framework. In order for regulated firms to act in the best interests of Consumers, all regulated firms should embed and demonstrate a positive consumerfocused Culture which will allow consumers to have Confidence in the financial decisions they are making and the firms they are dealing with.
We Challenge firms where their focus is not on positive consumer outcomes and we take appropriate regulatory action to ensure that firms meet their statutory Compliance standards. As well as working to develop a positive consumer focused culture within firms, we continue to develop and review our consumer protection framework to enhance the protections in place.