The catch is, as any banker would vouch for, while good consumer experience may not necessarily make for a second or repetitive use of the medium, bad consumer experience certainly creates a bitter feeling. Even globally, it can be said that the need for and the discussion about consumer protection in electronic payments is a relatively new phenomenon as compared to cheques.
Under cheques, consumer protection is provided by the nature of the banker-customer contract, which is not imposed by either of the parties but has been historically defined by “practice” as a series of common law cases (which is true in most countries).