It compels banks, payment institutions and other players to prepare for an era in which financial services are mainly delivered through smartphones, tablets and other electronic devices. • DNB welcomes PSD2 and the associated innovations. Still, a number of issues are pending.
Customer privacy is the most salient one, but there are more challenges: on the demand side, on the supply side and with the regulators. The rest of my talk is organized along this triplet: demand, supply and regulation. I do not have definite answers to all pressing questions related to PSD2.