As technology continues to make accounting procedures more efficient, these responsibilities include line management, business strategy, workplace productivity, revenue and profit maximization, and related others. This means accountants need a far wider set of skills. This evolution comes as demand for professionals with broad based business skills and industry knowledge is rising.
Three Panels were set up initially in 2009, followed by a further four at the end of 2016 in order to increase the capacity for and the rapidity of responses to customer needs and to step up consumer protection. The Ombudsman has received over 210,000 complaints and adopted more than 200,000 decisions since it was founded.