5  Again on the regulatory side, recognising that biases are always in action, and that financial services providers – including banks – may actively seek to exploit them, has led us to introduce – in compliance with the applicable EU legislation – certain business conduct requirements, aimed at increasing the overall fairness of contractual relationships.
If this were to occur, not only would it lead to a lowering of risk in household balance sheets, but it would reduce inflationary pressures during the period of high investment. This is obviously an area that we are watching closely and it is one where our approach of testing, learning and re-testing is important as we continue to review our forecasts.