I first met Riccardo in 1978 when I presented a paper written with Stefano Micossi in the famous monetary workshop held by Franco Modigliani and Stan Fisher at MIT (Riccardo was then a PhD student with Giampaolo Galli and Luca Barbone…). We met often in the following years inside and outside of Italy, socially and professionally, exchanging views and commenting on each other writings.
Over two third of the respondents revealed that they had noticed the help-line number at the ATMs. Over 52% of the respondents reported that complaint resolution took about two weeks or more.