It is imperative therefore that BMAP does its share in policing its own ranks in accordance with the standards set in your brainchild that is the “Service Code for Consumer Banking in the Philippines.” This is the only way we can sustain public confidence in the banking system.
As BMAP itself said: “bank-client relationship is based on mutual trust, and fair banking practices produce optimum results for both parties. Therefore, adherence to high service standards remains to be the primary concern of members of the banking industry.” I hope therefore that BMAP will sustain its efforts in providing truthful, useful information, and responsive service to its clients.