In this context, I make an appeal to banks for greater transparency and disclosure, since there is often an asymmetry of information, both written and oral, between the card-issuing bank who has complete information and the card holders who very often do not have complete information on their rights.
In particular, we have observed that card issuing banks provide enormous information to their customers but the language used is legal terminology which is not easily understandable to ordinary customers. In addition, the written information is often printed in very small print which hinders easy readability, and important information is buried with other information.