In the exigencies of the moment, one can easily lose sight of how much progress has been made over the past decade as a result of these new technologies. It is true that rates of return to high-tech investments were not as high as the most optimistic once thought.
However, these technologies have truly changed the way businesses operate, and I believe that they will continue to do so in the future. The progress that is occurring today may not seem as revolutionary as it did five or six years ago. Nonetheless, the ongoing evolution of these technologies is continuing to generate productivity gains.