BIS central bankers’ speeches  5  III.3  Banks need to shift to customer-centric model  In recent period, the Reserve Bank has provided a regulatory impetus to improve customer service in banks. This regulatory driver can change the operating models of banking in several ways. Bank need to adopt more customer-centric models of growth and service.
Are there significant barriers to competition in these markets? If so, can they be reduced? The Federal Reserve’s market position in some segments may simply indicate that there is insufficient volume to support more than one bank presenting checks to very low-volume endpoints.