Technology is the surest and most appropriate way of bringing inclusion in respect of any product and/or service. 3. As regards the banking sector, technology has completely changed the nature and pace of delivery of banking services world over.
Not only has it improved the speed but also the quality of the services delivered, and has at the same time ensured tremendous reduction in transaction costs for the banks as well as customers and made it possible to provide customer service through various delivery channels. 4.