It clearly indicates within how much time customer should expect the bond to be delivered to him and also to whom one should approach if appropriate service is not provided. BIS Review 31/2005  1  •  The Reserve Bank has introduced OLTAS to render more efficient tax collection.
•  Banks have been advised to review their existing policies and procedures with regard to delivering of cheque book over the counters, introduction of drop box facility for cheques and acknowledgement of receipts/cheques through regular collection at branches, issue of statement of accounts at monthly intervals with details of various transactions, to provide at least one month’s advance information in case of any change in minimum balance in Saving Accounts and charges of non-maintenance thereof; etc.