The current strategy of the Reserve Bank for consumer protection is to create an enabling environment for developing a customer-centric financial system by instituting mechanisms for addressing information asymmetries between the providers and consumers of financial services, enhancing standards of disclosures and ensuring a better alignment of product design vis-à-vis the customer’s requirements while providing an efficient and effective grievance redressal mechanism.
And the legacy of nonperforming loans (NPLs) is a harsh reminder of what can happen when credit grows independent 4/6  BIS central bankers' speeches  of incomes and fuels house prices. Our borrower-based measures aim to reduce the risks and hardship to households during a possible downturn or a house price shock and make them more resilient both now, and into the future.