c)  Business process re-engineering was not done Business process re-engineering integral to leverage manpower for business growth and increased profitability, and cetirus paribus to derive optimum benefits of technology up gradation, has not happened at the desired pace.
Once we have a meaningful and measurable target, we will be able to make our policy more effective: to introduce quantitative indicators for follow-up, define legislative measures and budgetary instruments, determine accountability for policy implementation and to make sure that full transparency of the policy making and implementation is in place.