Deepali Pant Joshi: Banks must build a structure to provide superior and efficient customer service Inaugural address by Dr Deepali Pant Joshi, Executive Director of the Reserve Bank of India, at the Conference of Principal Code Compliance Officers of banks, convened by the Banking Codes & Standards Board of India (BCSBI), Mumbai, 20 May 2014.
From banking trojans affecting individual customers to systemic threats posed by ransomware and targeted attacks from advanced persistent threat (APT) groups, the landscape is evolving on a daily basis. At our previous meetings, we shared with you the Eurosystem cyber strategy for financial market infrastructures (FMIs)1. This strategy rests on three pillars: individual FMI resilience, sector resilience and strategic regulator-industry collaboration.