Climbers must learn the basics from other climbers, as well as help each other up from time to time. In our industry, this means we must develop close collaborations and relationships and encourage communication. I am fortunate that I have inherited a very capable and competent team BSP where each public servant contributes to the fulfilment of our mandates.
Again, it is important to recognise that such change is not limited to the tech sector. The general merchandise store chain that fails to adopt new IT-based methods of inventory management will likely lose out to those firms which master the use of IT.