Financial inclusion and international digital cooperation The shift to digital financial services deserves close attention since it offers new opportunities but, if not carefully governed, could also generate undesirable consequences. Not only may it lead to new forms of exclusion, making access to finance more unequal, but it may also favour irresponsible financial behaviour, such as over-indebtedness.
We must work together in the G20 to ensure that the benefits of digitalisation are widely shared. The outcome will depend, crucially, on the development and accessibility of digital infrastructures, the degree of financial and digital literacy, and the adequacy of governance, especially in the fields of regulation and supervision. There are two main and complementary areas of intervention.