This, I would think, is the most important precursor to “Beyond Core Banking”. I am sure that IDRBT will be more than keen to collaborate with banks in addressing these essential concerns – which incidentally, is another C! CRM: deliverance is the key Let me now move over to the next step after CBS.
We are aware of the significance of Customer Relationship Management (CRM) and the role it can play in establishing and retaining a customer by providing better value. Banks now routinely calculate customer value based on factors such as account average balances, account activity, services usage, branch visits and other variables.