Whereas, in the first years of operation of the financial system, the focus was on creating the conditions for providing basic financial services for the country's economy, now we have reached a level where more attention is given to the quality of these services, where undoubtedly, activities aiming consumer protection of financial services occupy a very important place.
For us, consumer protection activities represent a daily task that we exercise with the utmost seriousness, and this day will be used as an opportunity to make a general reflection on these activities.