Having spelt out what I consider essential pre-requisites for the success of retail banking, let me now turn to some of the issues which pose significant challenge for retail banks.
In this journey, we have met many challenges; but we also gained partners along the way. One of our partners was the Learning Section of the local newspaper Philippine Daily Inquirer. Supported by Citi and the Bangko Sentral, it published a six-week series designed for high school students: “Money Matters for Teens: You Can Bank on It”.