While it is recognised that the customer has to protect himself against disclosure of sensitive passwords, PINs etc., they may only have limited ability to distinguish between the genuine customer service calls and fraudulent operators. Nature of cyber crime 4. Cyber criminals and the attacks they launch on financial sector and its users come with different faces.
There are organised criminals who are looking to attack the financial institutions, with a view to siphon away funds, illegally. Then there are those who steal confidential data from financial institutions which may also include customer related information. The latter are more interested in ex-filtration of data, though no loss happens immediately.