Only around 3 per cent of survey respondents had made a contactless payment in the last month. Less than 10 per cent of respondents had ever made mobile payments. Where they had, the main purpose was for phone-related purchases such as ringtones or games (Graph 4). Most of the other mobile payments made were effectively internet payments made using a smartphone.
Graph 4  In short, the survey doesn’t seem to point to any major dissatisfaction with payments services in Australia, but it sheds some light on why payment-use patterns are as they are, and some possible areas of improvement that can be looked at further. We’ll be publishing a fuller analysis of these results later in the year.