Often, the doubts the customer has about getting a “raw deal” tilts the scale towards traditional payments – cash or cheque – just so that the customer wants to “avoid the hassles” about failed transactions occurring in a media (online, electronic) that is unfamiliar to him/her.
Consumer protection issues mainly revolve around fraudulent and/or unauthorised transactions, unauthorised or excessive charges, failed transactions – non-delivery and rejections, late delivery of transactions, and disputes arising out of any or all of the above and complaint redressal.