First, the impairment of the flow of credit as a result of the financial crisis has led to fears of a creditless recovery, or at least a recovery held back by less plentiful credit. Second, there has been a significant change in money flows during the crisis (with depositors favouring the banks over the non-banks).
From customers' perspective, key risks include mis-selling, discrimination, data privacy and security. c. From a regulator's perspective, there are risks associated with financial stability, market integrity and customer protection. 10. We monitor and calibrate our regulatory and supervisory response across these risk areas. However, new entrants and new technologies can further aggravate these risks.