The rapid improvements in computer technology such as quantum computing, innovations in cryptography, big data, artificial intelligence and the increased use of mobile phones have taken the traditional banking industry to a whole new level. It has enabled financial institutions to be in the financial lives of their customers at any time, any place, using any device or channel.
In a nutshell, financial services are at our finger tips. In a few years from now, it is possible that the millennials and future generations will not see the need to step inside a bank during their lifetime. Fintech has not only reshaped customer experience.