The unfriendly and unempathetic attitude of the banks to the customers also plays an important role in undermining the demand for financial services. On top of that, exorbitant and oftentimes non-transparent fees, combined with burdensome terms and conditions attached to the financial products, also dampens the demand. 25. From the supply side, the main barrier is the transaction costs that the bankers perceive.
NCBs’ tasks range from the research and analysis which feed into the decision-making process to implementing monetary policy decisions, the collection and production of statistics, and the operational aspects of payment systems and banknotes. Their role cannot be overplayed.