While sustained efforts over time have helped to build confidence in price stability, inflationary expectations can turn adverse in a relatively short time if noticeable adverse movements in prices take place. Credible commitment of policy to fight inflation is critical to stop translation of higher oil prices into wage-price spirals. In addition, the international prices of non-oil primary commodities may continue to remain firm.
We consider that the increase of the number of complaints directly reflects the higher awareness of customers about the right and the possibility of complaining, which is contributing to the better protection of their rights, but it is also contributing to the rectifying and advancement of internal processes in financial institutions in providing and further developing financial services as well as avoiding various errors.