That’s because, as PWC did put it, if the banks were to not take full account of these trends and developments, they would risk emerging from the financial crisis “recapitalised, restructured, reformed …. but irrelevant”. That’s a profound statement in my opinion. Technology, consumers and regulation 7.
Banks today are forced to make rapid and irreversible changes due to the developments in technology, customer behaviour and regulation. Let us explore a bit more on these developments. Technology 8. Channels – FinTechs – Apps-social media, are the buzz words. BIS central bankers’ speeches  1  9. Technological developments are changing the way the banks and their customers interact.