The Bank is proud to be providing capability and leadership.29 There are also significant one-off operational risks and costs if we continue to try and make do with outdated technology that is not effective, efficient, or safe. Digital ‘cloud-based’ operations are now benchmark tools for people to operate effectively and manage risks. We must remain on the frontier of technology development and risk mitigation.
Likewise the safe storage and distribution of cash in New Zealand should be a basic hygiene issue for us, not something we risk through underinvestment. Finally, and perhaps most importantly, we need to be able to attract and retain the appropriate talent that can lead the Bank into the future. Our people capability and capacity continues to rise, as does our diversity and inclusion.