Banks have also been mandated to open intermediary brick and mortar structures between the base branch & customer locations, which will lead to efficiency in cash management, documentation, redressal of customer grievances and close supervision of BC operations.
(e)  Structured, planned approach  We have a structured and planned approach to financial inclusion wherein all banks have prepared Board approved Financial Inclusion Plans (FIPs) with a three year horizon extending up to 2013, containing self-set targets which are congruent with their business strategy and comparative advantage.