Every failed transaction, every fraud attempted or actually carried out, every complaint that is not satisfactorily addressed should be a cause of concern and must invite a detailed root cause analysis. It would do well to remember that like the batsman on the cricket field, you are only as good as the last ball faced. 20.
After all, we attribute a lot of the discrepancy between the European and U.S. performance in labour productivity growth to different rates of growth of TFP, namely of an unobservable factor whose evolution over time is particularly difficult to forecast.