Customer expectations of ‘good outcomes’ from insurance are evolving, and there is a heightened awareness across the financial sector as a whole of the importance of good business conduct. Risks also evolve. For example, climate change is leading to more frequent insurance events, and this is driving new ways of thinking about risk.
It was Hans who proposed not using members’ countries of origin to determine the seating plan for the Governing Council’s meetings and instead using alphabetical order to decide who sits next to whom. After all, the members of the Governing Council are there to represent the euro area as a whole. But maybe Hans just wanted to sit next to me.