Where we believe there are customers who may have been wrongly excluded by lenders, we will require the lenders to inform these customers of their decision and customers’ recourse options, using statutory powers as appropriate.
6  Chart 14 Inflation projection (y-o-y rates, in %) 7 6 5 4 3 2 1 0  -1  3 2016  6  9  12  3 2017  6  9  12  3 2018  6  9  12  3 2019  6  9  12  -2 3 2020  Source: NBS.