A second issue relates to transparency and fairness in dealing with customers. As we develop as a society, financial transactions can tend to become more complex and opaque—sometimes you get the impression that you need to enlist a Senior Counsel to get you through the fine print of the contract for setting up the most basic savings account!
It is therefore imperative that banks and other financial institutions commit to meaningfully simplifying their agreements and making every effort to ensure that their customers understand the terms and conditions.