At the macro level, the institutional level, informed customers definitely make for better clients; they help lower institutional risk and contribute to a stronger bottom line. At the market level, financially literate consumers are a key element in effective consumer protection; placing pressure on financial institutions for services that are both appropriately priced and transparent.
The increase was informed by the increasing demand for funding from the banks beyond what they could accommodate based on their capital levels. I also take this opportunity to urge all of you to exercise your rights while engaging with the banks. You must demand to be charged a fair interest rate commensurate to your businesses risk profile investment proposals.