The BSP has also pilot-tested a chatbot that can handle questions and concerns sent by the public through digital platforms with the use of artificial intelligence. Amid these encouraging developments, the BSP has kept a sober eye on risks accompanying the use of electronic data.
In line with this, the BSP has launched a three-year Digital Payments Transformation Roadmap, which is anchored on promoting access to financial products through digital platforms, with appropriate safeguards. The roadmap has three pillars: (i) development of digital payment streams; (ii) establishment of interoperable digital payments ecosystem; and (iii) implementation of digital governance 4/5  BIS central bankers' speeches  standards for consumer protection.