In addition to the potential violation of privacy, data analysis can also lead to the exclusion of some customers. They may, for example, be excluded from certain financial services, if, by shrewdly combining various databases, it becomes clear that they have a high risk profile, or low profit expectations.
National issue #3: understanding The third and final aspect of financial resilience I'd like to discuss concerns people's understanding of financial products. Getting a mortgage or choosing a pension is not an easy process. The information provided is often highly complex. If someone takes out a mortgage they can't afford, or chooses the wrong pension, it can lead to serious financial problems.