There is a scheme of Ombudsman, located in fifteen cities to provide redressal to grievances of the bank customers. Customer-service is accorded high priority in the supervisory evaluation and according regulatory comfort to the Reserve Bank.
Our economy needs an educated workforce in order to develop, and in turn the current high growth and continued expansion of our economy translates into a strong need for well educated professionals. You will all have seen, for instance, the startling numbers which were published recently, showing that financial sector employment alone grew by nearly 19% during 2006.