This practice is not unique to banking, and is entirely inconsistent with the statements on customer centricity that I hear espoused on a daily basis. Engaging and Influencing The Central Bank seeks to engage with and listen to the public and other stakeholders to inform our work and help build trust in, and understanding of, the Central Bank’s work21.
We will continue to enhance our approach. Further afield, we take a strategic and outcomes focused approach to engaging within the European and international regulatory and supervisory ecosystem. As I noted earlier, this is largely invisible and yet becoming increasingly important due to Brexit and the drive for increased convergence across the European regulatory ecosystem.