The SARB was one of them: in July 2008 the Monetary Policy Committee (MPC) had raised the repurchase (repo) rate as high as 12.0% − a total increase of 500 basis points over 26 months − to fight an inflation rate that had reached doubledigit levels on the back of rising food and fuel prices and strong credit growth.
I expect banks / FSPs to use the data on CMS not only for reducing their Turn Around Time in resolution of complaints and strengthening their grievance redressal mechanism but also for undertaking root cause analyses with an objective of understanding their customer pain areas, behaviour and expectations so as to improve their services for maintaining customer loyalty. 6.