As you are all aware, in 2014 RBI had released the “Charter of Customer Rights” declaring five basic rights of bank customers as broad, overarching principles for protection of bank customers. All banks have since reportedly adopted/incorporated the Model “Customer Rights Policy” based on the Charter formulated jointly 1/5  BIS central bankers' speeches  by IBA and BCSBI.
I am sure that the committee reviewing the Code of Banks’ Commitments to their Customers would be guided by the spirit of the principles listed out in the “Charter of Customer Rights”. On its part, Reserve Bank will be monitoring aberrations/ non-adherence to the Charter during supervisory process.