I must congratulate the FIB for this excellent initiative in bringing together professionals and partners from the financial sector as well as stakeholders from the public and private sectors towards a common interest, that is, to establish a vision and strategic direction for the banking sector towards 2015 – the theme of today’s convention.
Formal compliance has given way to a more substantial approach, requesting producers to be fair in their relations to customers. We have also promoted the creation of alternative dispute resolution procedures, simple, rapid and effective.