Whilst technological advances like mobile phones, internet banking and other digital technologies were already present in our daily lives, the pandemic has resulted in an acceleration in the pace of digitalisation of financial services.
As I fathom the radical changes occurring around us, digitalisation is bound to amplify, both in terms of speed and the dimension of its impact, the transformation of the banking and financial landscape. While electronic channels are indeed convenient to the great majority of consumers, we should also be wary of the downside risks that they can bring.