The mission statement of the IIBF and the timing of the launch of the new certificate course in customer service go hand in hand. I must compliment and congratulate Shri Bhatt and Shri Bhaskaran and his team for conceptualising, designing and developing this particular course. I am also happy to note that BCSBI was closely involved in designing this course.
I will close my remarks by discussing the Federal Reserve’s ongoing review of the physical commodities activities of the institutions we supervise, including a summary of the responses we received on our Advance Notice of Proposed Rulemaking (ANPR) inviting public comment on physical commodities activities.