In an already transforming technological and business environment, the COVID-19 pandemic came along and forced a rapid and large-scale reorganization of the offering of services and products. In a short period of time, social distancing and lockdown measures were introduced and the shift towards digitalization, which was already happening before the pandemic, received a boost.
Social distancing has further stressed the importance of digitalization in the economy and has driven a rapid increase in the use of digital financial services and e-commerce.