Now, we pay with our smart phones using Apple Pay and Google Pay, or on web shops using innovative payment service providers. And companies who sell their goods on market places like Bol.com or Amazon can obtain credit through those platforms. Moreover, banks are increasingly moving their ICT processes into the cloud, cooperating with large BigTech cloud providers like Amazon, Microsoft or Google Cloud.
So new players are coming into the financial sector and becoming increasingly important. These players are often tech players, be they BigTechs or FinTechs. We are also seeing a change in business models. We see a move toward platforms that are a sort of one-stop-shop for consumers, providing them with all kinds of services, financial but also non-financial.