As I noted earlier, this will require credit unions to build: the necessary capability to meet changing customers’ needs and to take advantage of the opportunities technology offers in providing their services; the resilience and security necessary to underpin the increased reliance on technology; and sufficient board and senior management understanding and oversight of the use of technology and customer data.
Jean-Claude Trichet: Welcome message at the Annual General Assembly of the Manufacturers’ Association of Israel (MAI) Speech by Mr Jean-Claude Trichet, President of the European Central Bank, at the Annual General Assembly of the Manufacturers’ Association of Israel (MAI), Tel Aviv, 21 January 2010.