There is a lot of wisdom in the concept of integrative thinking proposed by former Rotman Dean Roger Martin: often, two ways of looking at a problem can offer insights. Leaders have to give the example. Good leaders have flexible minds and are open to being challenged. They take the time to listen.
They look at all facets of a problem to come up with the best strategy. They don’t step on newly sprouted grass too early. So we’ve added innovation as a formal topic of discussion at our senior leadership meetings. We’ve also put innovation at the heart of our leadership expectations.