The challenge before management is to use the vast unused potential in people and make ordinary people produce extraordinary results thereby changing the smell of the workplace. B.  Leveraging technology  A recent article in the Economic Times dated December 27, 2011 detailed how e-governance initiative helped check grass root pension fraud.
In Keregodu village in Karnataka’s Mandya district, senior citizens, all 65-plus, face an endless wait in front of the local post office for their pension money orders. Hours later they are told by a post office official – “the money had already been collected by someone”.