Specifically, under the British framework, the CCyB would equal a positive amount—in the British case it’s 1 percent—in standard risk conditions. The effect of the policy is that the buffer can be varied in line with the changing risks that the banking system faces over time.
You would also be aware that in our quest for an early resolution of customer complaints, in May 2015 RBI mandated all the public sector banks and select private sector and foreign banks to appoint Internal Ombudsman (Chief Customer Service Officers).