Notes: left panel: Percentage of respondents, right panel: A “big problem” is defined as scoring min 7 on a scale from 1 to 10. The latest observation are for the first quarter of 2023 for the left panel and September 2022 for the right panel. Inflation expectations Inflation expectations anchor inflation dynamics and co-determine real interest rates.
Fifth, it helps in identification of best customers. CRM is thus recognised as an avenue for banks to go beyond other banks in terms of customer retention and increase in business volumes. 14. CRM, however, has certain pre-conditions for its successful implementation. First, business requirements and targets have to be defined.