MFIs should not pass on their operational inefficiencies to clients in the form of prices that are far higher than they need to be. Considering the profile of the borrowers who are poor, to whom even a small increase in rates could make a lot of difference, MFIs should strive to build more cost effective and efficient delivery models to serve their clientele better.
The past four years have been extremely stressful for all involved – and for you in particular, I imagine, especially given your level of responsibility. What helped you through the worst times? The power of convictions, and the certainty or hope that the decisions we take ease hardship for Europeans. 6  BIS central bankers’ speeches