Is there too much internationalisation? So far, I’ve spoken about things that are already reasonably well advanced on the international regulatory agenda. One big question that I think hasn’t got the attention it deserves is: Is there too much internationalisation in the banking industry? When we talk about banks being too interconnected to fail, an important dimension of that is international interconnectedness.
We can gain, build and maintain customer loyalty when we provide products and services that are designed to meet their needs and even exceed their expectations. It is only when we think with our customers’ best interests in mind when we deliver responsive and appropriate products and services, can we achieve industry leadership status.