Customer service will not improve by regulatory directives but will improve when banks genuinely feel for the customers and treat the customers as king. This task can partly be achieved by leveraging appropriate technology.
Apart from enabling increased penetration of the banking system, improving productivity and efficiency, and making small value transactions viable, technology also allows transactions to take place faster and offers unparalleled convenience through various delivery channels. The need of the hour, therefore, is on harnessing technology for making banking transactions a matter of customer delight.