The agencies also are busy at all levels updating emergency communication protocols and reviewing and improving strategies for communicating with financial institutions directly and with the public in times of crisis, when effective communication is particularly necessary.
As we saw during 9/11, that being prepared and able to provide accurate and timely information to the public is critical to maintaining public confidence in the financial system. Supervisors, in encouraging banks and other market participants to strengthen business-resumption plans, still have much to learn from financial institutions and experts in business-continuity planning.