Figure 6: Household net saving rate (percent of disposable income) %  15  %  15  New Zealand Australia  10  10  5  5  0  0  -5  -5  -10  1987  1991  1995  1999  2003  2007  2011  2015  -10  Source: Statistics New Zealand, Australian Bureau of Statistics.
It revolves around a simple rule: evolve or risk being irrelevant. In the last decade, we have witnessed how technology has dramatically advanced our day-to-day lives. We have also seen how the financial services industry has evolved to offer more customer-centric financial products, leveraging on emerging technologies, such as artificial intelligence, machine learning, and robotics, among others. The pandemic has further quickened this evolution.