Plans were not perfect, and of course there are lessons to be learned, but overall people and technology responded well to support customers. Banks managed to reassign staff from back office to front office, across geographies, and transition from manual to digital channels very successfully.
1/2  BIS central bankers' speeches  In September, we proposed a framework for reforming the CRA that would advance the following principles.4 First and foremost, the CRA should focus on addressing credit disparities and financial inclusion in low- and moderate-income and minority communities to fulfill its core purpose.