We will focus on cases of unacceptable harassment of customers. But it’s important that for their part customers do engage with their bank and respond to the attempts to make contact to avail of the protections under the code.
It is pleasing to note that BPNG is one step ahead as the Leverage Ratio forms part of our minimum capital requirements. Adherence to these minimum standards has been a norm by the banking system and BPNG has not experienced any adverse effects regarding capital run by the regulated institutions.