As we draw up our plans for 2014, we continue to enhance this framework and challenge the firms we regulate. I believe that by putting the long term needs of consumers at the heart of your business models you can not only deliver quality financial services but also play your part in restoring confidence and contribute to safeguarding stability.
4  BIS central bankers’ speeches  A key element of our consumer protection framework is the Code of Conduct on Mortgage Arrears (CCMA), which is a central part of the framework being used to address the challenges of mortgage arrears.