Simultaneously, technology should be used extensively for resolving and monitoring grievances without waiting for getting a complaint from customer. Communication Establishing communication channel with the targeted people on products and services plays an important role in advancing financial inclusion.
The situation for tourism remains severe, but there are signs of gradual improvement mainly in the area around Aizu, due to a historical TV drama series featuring the region. The Tohoku Rokkon Festival held in Fukushima Prefecture in early June was also very successful.