But the crisis has again shown that markets can rush from exuberant optimism to extreme pessimism, often reacting late and abruptly too. You say that crisis countries have benefited from the ECB’s support programmes. But what good are they to a country such as the Netherlands? The euro area countries are strongly interdependent. The fragility of your neighbours also affects you.
It is also essential for the nodal officer to do a root cause analysis and drill down to the specific cause of the complaint to ensure that the same is addressed. For every complaint that is received, there may be several such irritants across branches, or there may even be a systemic issue underlying the complaints which may be serious.