The board overseeing product development and usage, including considering how behavioural economics and marketing are being used, to ensure that customer interests are at the heart of the process – i.e. products are truly in the customers’ best interests, and not taking advantage of, for example, short term benefits with longer term costs. 4.
As I will come to, the board actively promoting diversity and inclusion at all levels of the firm to improve decision-making. 5. Requiring Internal Audit to include a culture audit in the annual audit plan. This might include the extent to which culture is cascaded by the articulation of expected behaviours. 6.