Fostering intermediary channels for raising funds through markets while achieving an appropriate balance between direct and indirect financing will help to buffer external shocks, thereby contributing to financial system stability. Given current economic and industrial structural changes, how to smoothly provide funds for innovative and new business efforts is another important issue to be addressed.
We, therefore, need to ask ourselves: Whether our systems are equipped to handle additional transaction volumes? Have we done any forward planning in this regard? Whether technology used for interaction with customers is easy and friendly and not intimidating? Answers to these questions assume importance when our target is the aam aadmi.