b)  Insisting on transparency in all the dealings with the customers, and ensuring reasonableness in pricing. c)  Promoting adherence to self imposed codes by banks on commitments to bank customers and monitoring compliance by an independent agency, viz. BCSBI. d)  Strengthening the mechanism for dispute resolution.
Today, the global economy has not yet completely shook off the effects of the global financial crisis, even after five years since the onset of the crisis. Nevertheless, I am convinced that the great challenges posed by the crisis will give us new insights and help us create a new and better world.