Whatever the drivers for this mistrust, it is clear that an organisational level and a more macro level, a focus on inclusion is critically important too. But these risks and barriers are relatively small compared to the potential benefits at both a system wide level and an individual firm level if they can be overcome.
Conclusion In my role I am focused on ensuring that the Central Bank is safeguarding stability and protecting consumers, and delivering a vision whereby the financial services system in Ireland delivers for both the economy and its customers in a sustainable way over the long term.