Discussions were held with stock brokers also. A set of rules and procedures has been defined and was submitted for approval by the Financial Services Commission. BIS Review 57/2003  1  Some six weeks back I had a stimulative exchange of views with the Honourable Minister Sushil Khusiram on this project.
As all banks broadly have the same products, it is only better customer service which sets one Bank apart from another. The cost of Customer acquisition is 8–10 times greater than of retention of current customer.