I intend to do my best, together with you, to ensure that this plan will produce more timely and better results. As you are well aware, however, the plan in itself is just one institutional instrument. What really matters is that people’s mindset must change.
No innovative measures in an organization can be successful through a change in hardware alone, without a change in the software embracing empathy and a shift in perception. I hope that today will serve as an opportunity to confirm the consensus formed through your deliberations over the past two years. First, what is the top priority for change?