Importantly, because the Reserve Banks must compete for customers, they must  BIS Review 88/1997  -3-  provide services that meet or exceed the quality of other providers and must ensure that internal operations are efficient.
We learnt at Bocconi that on average teams achieve better results than individuals. Only brilliant individuals are better than groups, but most of us are not brilliant. Our work was always conducted in groups and we got one mark. We had to stand or fall together. The second lesson was the value of diversity.