Functioning in a highly technologically advanced banking environment in the country is in itself a challenge and an opportunity for the UCBs to upgrade to a computerized environment  BIS Review 96/2009  5  so as to focus on more business opportunities and render better customer service. These technological platforms provide an impetus for growth.
The role of training and educating not only the staff but also the customers about the various technology based banking and financial services also plays an important part here.