This includes a chatbot, an automated complaint-handling system which uses predictive analytics to address consumer concerns and an API that automates the collection, processing, and analysis of data from supervised institutions. Supervised entities that cannot immediately migrate to the API-based reporting can use the FI portal in submission of their reports.
The two research projects give a glimpse of the type of research that tackles specific policy issues; in this case public housing policies and EITC, or income support for the working poor.