In 2008 and 2009, the decline in payrolls and the associated jump in unemployment were extraordinary. In particular, using the Okun’s law metric, the run-up in the unemployment rate in 2009 appears “too large” relative even to the substantial decline in real GDP that occurred. This point can be seen by returning to figure 8, which shows the Okun’s law relationship.
The true test of the success of this initiative is going to be the attitudinal change that is expected to be brought about by a professionally qualified person in rendering customer service compared to another individual who is not bestowed with this qualification.