The frontline staff need to be educated about the organisational values and social mission so as not to get swayed by the short term performance targets. Further, the organisational culture should nurture values like honesty, respect, transparency etc.
Self regulation Events in the last few years have indicated that the “for profit” model of microfinance, where there is a heightened emphasis on rapid scale and high profitability, has not been very successful in meeting their social objectives nor has such a model been sustainable.