While the overall satisfaction with the usage at ATM at the national level was found to be at 7.8 on a scale of 1-10, it was well below the national average in states like Uttar Pradesh, Gujarat and Chandigarh. However, the survey revealed scope for improvement in the grievance redressal mechanism.
At the time, I concluded that “it is the task of all the stakeholders of the global financial system […] to live up to their respective responsibilities and contribute appropriately to the stability of this system.” I trust that all will agree that this statement remains valid today.