Since employees tend to take their cues on what is important and how to behave from their leaders, negative activities and behaviour at the top foster negative behaviours further down the organisation.
“A good organisational culture is about more than avoiding good people doing bad things; it is about equipping and enabling good people to do ever better things17.” A firm in seeking to effect cultural change can take some practical steps to achieve this aim. I will suggest five as a starting point: 1.