***  In the 1970s and 80s, Finland saw substantial investment in IT in the financial sector. But it was only after the financial crises in the early 1990's that the sector was forced to revise their operations, and ICT was widely used in both re-engineering the internal processes and in creating new distribution channels.
•  Finally, maintaining an environment of macroeconomic stability as well as wellanchored inflation expectations for business planning and investment is indispensable for a sound and dynamic financial services industry.