Prior to the pandemic, the online share of retail sales was trending up and had reached around 7 per cent. It is currently just under 10 per cent. We don't expect this shift will be reversed.
Online delivery stretches beyond retail; many other contacts in our liaison program have indicated to us that they have increased online services and plan to continue with these services. This pattern is apparent in a range of industries, from telehealth and online learning, to construction and property development firms using virtual walk-throughs in place of in-person inspections.