In the fourth act, the pace of the action begins to slow. The crisis has passed and the economy begins to recover. But in this act there is always a final moment of suspense. The action falters and tension rises again – think of the elections in France.bond And what now, ladies and gentlemen? What is going to happen in the fifth act?
Even within banking, there are a variety of dissimilar services like retail banking, commercial banking, investment banking, etc. and, hence, standardized quality measurement becomes difficult. It can only be accomplished by focussing on the outcomes of customer experience. Do we have the systems in place to seek feedback on what the customers feel about the services and quality of customer care?