But we are proud that the reforms we have implemented together with the banking community and other stakeholders served us in good stead and empowered us to stand firm in the midst of a global economic storm that crippled many economies. This is the broad picture of 2009 that make us hopeful moving forward into 2010.
The average waiting time before being served in a bank is 33 minutes which is twice the waiting time in pawnshops and e-money agents. There is certainly room for you to improve the quality of your services in order to enhance customer experience and satisfaction. They say that technology is changing the way banks do their business.