S Mundra: Customer service in banks – caveat venditor 1 Keynote address by Mr S S Mundra, Deputy Governor of the Reserve Bank of India, at the Conference of the Principal Code Compliance Officers, organized by the Banking Codes and Standards Board of India (BCSBI), Mumbai, 23 May 2016.
4  BIS Review 26/2008  by embedding market-liquidity premia or applying market-liquidity haircuts in pricing models and valuations, or by adjusting assumed holding periods – all of which would increase capital attributions in market or credit risk.