The Charter of Customer Rights is simple and comprises five critical rights viz., a) Right to Fair Treatment, b) Right to Transparency, Fair and Honest Dealing, c) Right to Suitability, d) Right to Privacy and e) Right to Grievance Redress and Compensation Right to Fair Treatment I will not say more on this as the draft is in public domain as part of the consultative process for comment.
“From the principle of “caveat emptor”, Latin for “buyer beware”, we have to move to the principle “caveat Venditor”, Latin for “seller beware.”  BIS central bankers’ speeches  9  The current system of regulations that govern sale of financial products and services is based on caveat emptor as a doctrine.