Figure 8 BANK INCOME AND COSTS: MEDIUM-TERM DYNAMICS Index numbers (2000=100) of the series at constant prices (left-hand scale) and percentages (right-hand scale)  120  80  110  75  100  70  90  65  80  60  70  55  60  50  50  45  40  40  Cost-income ratio (% )  Gross income  19 90 19 91 19 92 19 93 19 94 19 95 19 96 19 97 19 98 19 99 20 00 20 01 20 02 20 03 20 04 20 05 20 06 20 07 20 08 20 09 20 10 20 11  Operating costs  Source: Bank of Italy, supervisory reports.
10  BIS central bankers’ speeches  Figure 9 DISTRIBUTION CHANNELS Percentage of households’ current accounts (left-hand scale) and units (right-hand scale) 50  35000  40  28000  30  21000  20  14000  10  7000  0  Branches (righthand scale)  Households with remote banking transaction capabilities Households with phone banking transaction capabilities  0 1998  1999  2000  2001  2002  2003  2004  2005  2006  2007  2008  2009  2010  2011  Source: Bank of Italy, supervisory reports.