Roger W Ferguson, Jr: September 11, the Federal Reserve, and the financial system Speech by Mr Roger W Ferguson, Jr, Vice Chairman of the Board of Governors of the US Federal Reserve System, at Vanderbilt University, Nashville, Tennessee, 5 February 2003. *  *  *  Thank you for the invitation to speak, and thank you all for being here.
Thus, delivering financial services to the satisfaction of customer, and prompt redressal of complaints of customers, if any, are very important. The complaints of customers should be heard with passion and remedial action should be taken promptly. The bankers should also take pro-active actions to increase customer awareness with regard to charges applicable to the financial services and the available redressal mechanisms.