Your additional challenge is to provide effective security to bank properties and most especially to the people within your premises while making sure that customers do not feel intimated or threatened by security personnel. You and I know that bank clients are civilians who are not used to armed personnel.
Therefore, they may complain or, worse, move their account if they feel that your security men are somewhat threatening. I know it is easier said than done but your objective should be for security personnel to remain courteous while being visible, firm, and alert as security personnel. Director Ed Gatumbato, the head of Bangko Sentral’s security department, is constantly challenged by this balancing act.