We have used a combination of: i. suasion and pressure on industry participants to do better ii. regulation to promote competition and access iii. using our position to help overcome coordination problems, which can act as a barrier to innovation in a network with many participants iv. helping the industry establish benchmarks that can be aspired to collectively.
Large borrowers are apt to control the bank; and when this is the relation between a bank and its customers, it is not difficult to decide which in the end will suffer.”  Third advice “Treat your customer liberally, bearing in mind the fact that a bank prospers as its customers prosper, but never permit them to dictate your policy.”  Fourth advice “If you doubt the propriety of discounting an offering, give the bank the benefit of the doubt and decline it; never make a discount if you doubt the propriety of doing it.