Technology has the potential to act as a force multiplier in our financial inclusion efforts, provided it is implemented in a planned manner. There is, however, an increasing realization that mere reliance on technology-enabled non-face to face channels alone would not be sufficient to meet our goal of creating an inclusive financial system.
There is a need for opening more brick and mortar outlets as delivery points, both as a control mechanism for BCs and to gain the trust and acceptability of the masses.