How is your firm transforming its business model accordingly to deliver sustainable outcomes for its customers, for the stability of the financial system and for the economy as a whole?
The functioning of the retail banking market and how it delivers for its customers is clearly important to the delivery of this aspiration. Today, I am going to focus my remarks on:  1. The theme of delivering for your customers, and the continued dissonance between what you say and what some of your customers’ experience.