Public expectations are high for early redressal and we too need to evolve a zero-tolerance framework for delays in responses from regulated entities. 2.
High level of non-maintainable complaints – While non-maintainable complaints cannot be wished away, given that 48.9 per cent of the total complaints received during 2017–18 were non-maintainable could point to two things: first, the complainants are not aware about the procedural requirements for filing their complaints; and second, there could perhaps be a tendency to routinely close complaints without adequate examination in some cases.