This is why it is very important for the bank to spot change drivers early, as well as identify those factors that will enable it to mount an agile response to change. Sometimes this change identification and response mechanism may involve big decisions, such as the introduction of service automation or a new banking channel.
Hence, it is crucial that the management of change and agility receives adequate attention from the top, and is backed on the ground by departmental teams responsible for ensuring smooth communication, implementation and transition. Also, best in class technology and analytics solutions can be valuable assets while formulating change management strategy and decisions.