It could give a jolt to productivity, especially in Europe: consider that IT adoption has been a key factor in the United States exhibiting faster productivity growth than Europe since the 1990s. [5] Faster digitalisation could also democratise access to essential services, such as health and education.
In the United States, it is estimated that only 11% of consumers used telemedicine in 2019, but that number has increased to 46% during the pandemic and 76% are interested in using it in the future. [6] But technological transitions have not always been smooth – and that can be a source of anxiety.