BIS Review 39/2002  5  Labour markets Progress with labour market reforms has become evident from the increase in employment-intensive growth in the euro area. It is very interesting to note that job creation has held up reasonably well over recent years.
I urge PCCOs to take effective steps for creating greater awareness and understanding amongst the frontline bank staff by ensuring buy-in from the Top Management. 5. In my address today, I intend to focus on few important measures which BCSBI, the PCCOs and the banks can initiate to further the cause of customer service in the sector.