•  More than 50% of adults who have transacted with banks and ATMs are just somewhat satisfied with their transactions; and  •  More than 85% of respondents indicate that they want to access financial services from formal institutions. Ladies and gentlemen of the banking community, these are some of the gaps we need to address in our financial inclusion program.
The survey also gave us insights into what Filipinos look for in financial service providers. We can therefore move forward with our financial inclusion programs with clearer and more specific objectives. Actually, many sectors – in government and in the private sector – are joining hands to advance the cause of financial inclusion.