In this decade of retirements for the PSBs, the number of trained personnel has been dwindling very fast while the relatively inexperienced bottom rung does not possess appropriate skill-sets to lend to the MSME sector, which is perceived to be risky and costlier to service. 7.
Although central banks already had operational continuity strategies, most of them were not entirely prepared for the type of contingency we experienced during the pandemic. However, the mere existence of these strategies was a key element that helped us to rapidly find new ways to perform and maintain operations.