The missing element, we have come to realise, is the human element, and that is where our emotions come into play. We are emotional beings, and it matters a great deal to our motivation, our happiness and our performance, that our colleagues and our managers care about us.
These emotional habits, caring about our staff, wanting them to do well and be happy, are what we are trying to cultivate at the Central Bank of Barbados. Already we have evidence that this is a sure path to high morale and enviable levels of efficiency.