They must use a Standard Financial Statement or SFS to gather the information from borrowers that will allow an assessment of possible alternative payment arrangements to help borrowers meet their commitments.
We worked with the Money Advice and Budgeting Service (MABS) to develop a SFS that could be used by all lenders and we also worked with MABS to produce a guide to help consumers complete an SFS. BIS central bankers’ speeches  3  Lenders must also set up an appeals process to examine appeals by borrowers.