This idea needs to be followed up and implemented proactively in the interest of consumer protection and impartial / transparent dealings. The common problems faced by customers very frequently pertain to ATM issues, pensions, levy of service charges without prior intimation, credit card related issues, loans and advances etc.
It puzzles me that the total number of credit card users is less than 10% of the total bank customers’ base but still this area accounted for 24% of the total number of complaints handled by the B O Offices during 2010 – 11.