In 1995, we began asking households about their use of computers to conduct business with their financial institutions. In that year, barely 4 percent of households with a checking account said they used a computer to consume financial services. By 1998, the year of the next survey, the percentage saying they used a computer had risen to more than 6 percent.
In contrast, in 1995 the most common technology used by households for interacting with a financial institution was, by a wide margin, the inperson visit to an office. In that year, 87 percent of households said they used this technology.