Let me be very clear on the Central Bank’s position: a lender’s apology is meaningless unless the lender both stops the harm to all impacted customers and provides appropriate redress and compensation for the suffering caused. Lenders now need to demonstrate that they are doing 2/7  BIS central bankers' speeches  everything possible to ensure this happens.
Surely we should have learned by now that if you can’t make a success of business that you know better than others, chances are pretty slim that you will succeed with something that other people have been doing for years, and know far more intimately than you.