Many industry experts believe that the future of financial services will increasingly involve a battle for the customer relationshipvii and the user-friendliness and trustworthiness of firms’ digital offerings.viii Unfortunately, as we have seen in Ireland, trust in the financial services system is an endangered commodity.
Boards and senior management need to take responsibility for safeguarding the trust in and reputation of their organisation by prioritising the security, resilience and use of their data and systems.