Better IT adoption can not only be leveraged to achieve balance sheet growth but also to protect margins and provide seamless customer service across different geographies.
If one can summarise what could be the key elements of an effective IT strategy, then it may comprise seven C’s: Codification (of IT policies and practices with flexibility built into it), Control ( over systems and processes), Continuity (of services and facilities), Confidence (about the robustness of the system), Convenience (to the customers and the staff), Cost (implying optimisation of investments made and Confidentiality (meaning protection of customer information and organizational data safety).