Since then, we have issued several Guidelines for financial intermediaries; the Ombudsman scheme has given solutions to a very large number of complaints filed by customers; banks and other financial intermediaries reimbursed over € 300 million to customers; our financial education activities reach more than 100.000 students every year.
However, despite the steps taken so far, we are aware that we are still in the “early age” of business conduct supervision. That is why FinCoNet meetings are important: we believe that comparing practices, sharing knowledge and experiences are essential to ensure financial consumer protection. The agenda of this two days meeting is very rich.