While the Central Bank’s view is that the vast majority of customers have now been identified, we will continue to review, challenge and verify the work undertaken by the lenders and complete our intrusive on-site inspection programme, which is probing lender compliance with all aspects of the Examination framework and gathering evidence to support our enforcement activity.
I acknowledge that this work has taken time to complete and I am conscious of the devastating impact that lenders’ failures have had on customers, up to and including the loss of their homes and investment properties.