RBS has trialled “Luvo”, an AI customer service assistance to interact with staff and to potentially serve customers in near future. Japan’s Softbank, in collaboration with Paris-based robotics experts, Aldebaran has developed Pepper, the world’s first humanoid robot. Pepper is already being used in customer services industries as a replacement to an information booth or the welcome desk.
After many years of economic and financial integration, I would like to address an issue that has so far received little attention from the corporate side: integration in the retail payments market. In this panel session, let us discuss the extent to which the most recent payment developments are having a positive impact on your businesses.