The unique feature of the CBS is that the concept of branch-based banking gives way to the bankbased banking treating the constituent as the customer not of a particular branch but of the bank as a whole.
Today, 21 public sector banks have embarked on the use of such systems and the number of CBS-enabled branches exceeds 14,000 as against 14 banks with about 5000 CBS-branches a year ago. Some of the banks are reportedly facing teething troubles in this area but I trust every effort would be made to stabilise the system to the satisfaction of all customers.