But this is just scrapping the surface as the technology can be leveraged for a far greater effect. PSBs must be able to leverage technology for building data warehouses and then be able to do data mining and analytics. The goal should be to use data for effective decision making at various levels, including product customization, developing business models and delivery channels, etc.
Therefore, with the support of the World Bank and the Swiss State Secretariat for Economic Affairs (SECO), we have managed to design the "Greenback Project" targeting Remittances as a very important category of revenues in Kosovo, awareness of senders and receivers of remittances, so that the destination of this category of revenues is transformed from consumption to investment.