In previous years we focused on measurement issues, management approaches and the need for tenacity and follow-through. We also stressed the need for managers as leaders of an emerging developed society to improve their own service, and to take full responsibility for managing and motivating the levels of service excellence which we desire of our employees.
But as we call upon our inner strength and seek the mental toughness required to cope with the current uncertainties, it is vital that we go back to basics. This going back to basics can mean different things to different persons, groups or agencies. For the individual, going back to basics means managing your money wisely. It means spending but not over-extending oneself.