The Review Panel identified opportunities for us to further empower our staff, provide stronger leadership, create a more open culture that encourages constructive challenge, and make greater use of the staff's technical skills. This all makes a lot of sense and is consistent with changes we have been making over recent years.
The tendency to focus on profits alone may not always be socially desirable. Of course, we do not dispute the fact that banks should be profitable, but in these crisis times where customers’ rights are being propelled in the forefront, banks should also consider to share the burden of customers.