I urge the governing council of BCSBI to examine if adoption of an ISO standard for grievance redressal could be considered for inclusion in the Code of Bank’s Commitment to customers. The banks may on their own explore the possibility of adopting the ISO standards. The Office of Fair Trading, United Kingdom has carried out several case studies to evaluate consumer credit intervention strategies.
This dual-velocity path is consistent with the fact that emerging economies should grow faster than mature ones, since they have a wider set of investment opportunities to exploit. More importantly, however, is the fact that many advanced nations will have to implement restrictive fiscal measures in order to ensure debt sustainability.