Many MOUs for consolidation have been signed and progress on their implementation is steady. The CBN branches nationwide have a very prominent role to play both in the reform process and in fulfilling the Bank’s major challenge of being an efficient service provider to its customers.
During this conference, you will be faced with the task of identifying possible areas of improvement in the quality of our service delivery. For this reason, I understand that some guest speakers have been invited to highlight customers’ perception of our services. This will afford us the opportunity of appreciating customers’ expectations as a basic guide to improving the quality of our services.