A paper “Poor People Using Mobile Financial Services: Observations on Customer Usage and Impact from M-PESA” published by CGAP (Consultative Group to Assist the Poor) states that person-to-person transfer for maintenance of family dominates the use of M-PESA in Kenya.
In comparison, mobile banking offers the facility of accessing banking products, which includes payments/remittances from bank account to bank account – either inter-bank or intra-bank. 3.7 Before embarking on the question of extending m-commerce facility, it is necessary to understand the risks.