Nevertheless, the delay in responding to the challenges posed by the use of more complex technologies risks the gradual erosion of market shares. According to our surveys, half of the banks have yet to launch or even plan to launch trials in this field, for instance in the use of new instruments for assessing creditworthiness.
A relatively limited amount of resources are allocated to these projects and are concentrated among the larger banks. Using technology to provide customized services with greater value added can generate tangible benefits in terms of reducing costs, broadening consumer choice and increasing profitability.