The representations received in regard to levying of unreasonably high service or user charges and enhancement of user charges without proper and prior intimation, and the growing number of customer complaints against the banks, also testify to this fact.
In this context,  BIS Review 87/2006  3  financial education may help to prevent vulnerable consumers from falling prey to financially disquieting credit arrangements. There are however, issues that would need to be addressed upfront in the Indian context. First, the regional profile in our country is diversified, with people across different regions being typically conversant in their vernacular languages.