While the HR has a lot of work to do while it comes to dealing with the issues cited above, the one related to outsourcing requires more than a HR intervention. The assessment of performance across a myriad of functions in banks also needs to be reviewed so as to result in employee motivation and thus, retention.
It is but natural for banks to outsource their IT related activities including application development when the sector as a whole, is facing a shortage of skilled professionals. However outsourcing brings in its wake, several risks.