Parallel to the development of products offered by microfinance institutions, significant changes are also taking place in their delivery channels. Microfinance institutions are increasingly recognizing how information and communication technology can provide revolutionary channels to better serve existing clients or an opportunity to reach new ones.
These new channels – such as mobile phones, automated teller machines (ATMs) and point of sale (POS) card readers – have also brought with them significant improvements in efficiency and convenience, while lowering costs for both the microfinance institutions and their clients.