The customer has to be the king and the banks have to shift their attention away from the exclusive club of corporates and High Networth Individuals (HNIs) to those who still fear to tread through the bank’s glass doors and feel hesitant to sit on its sofas or approach the counters.
You will be able to analyze and exchange views on several relevant issues: the tools available and their effectiveness, the 2  evolving context in your respective jurisdictions, the use of new technology in market conduct supervision. New technologies in the financial system challenge regulators and supervisors, they open up new streams of products and services in a fast-changing market.