The cloud concept is here to stay and therefore, the focus should be rather on how to use the technology in a secure manner. Virtually automate branch? Although the trend towards online banking through internet or mobiles is evident, in a country like India the core of the banking habit is personal banking, meaning visit to the bank branch.
Hence a parallel shift towards smarter, more efficient, friendlier and more automated brick and mortar experience is the need of the hour. Integrating self service capabilities into bank branches would be a smart way. Why not make the customers walk virtually into their “home branch”? Why not think of using collaboration technology to have video chats with the valued customers?