The financial crisis has not only led to a better recognition of the importance of retail banking and retail payments: it has also sharpened the focus on banking governance. In recent years, many banks were giving increasing priority to the interests of the shareholders.
Our relatively high population growth, which includes a flow of relatively young immigrants, means that a number of countries in Western Europe as well as Japan and South Korea are further along in this journey than we are. From our perspective, this provides us with an opportunity to learn from their experiences.