As a result of our conditional commitment to keep rates at 25 basis points through the end of June 2010, interest rates across the maturity horizon of the commitment fell. They also dropped relative to those in the U.S.  •  Let me reiterate that the Bank's conditional commitment is not a guarantee. It is conditional on the outlook for inflation.
The absence of effective internal mechanisms to deal with complaints may be one factor contributing to the larger number of complaints against the insurance companies. Data from the Ombudsman’s Office point to a very impressive resolution rate of 94 per cent in respect of commercial bank complaints and 97 per cent in respect of insurance complaints.