Besides, they are also required to appoint and notify nodal / specific officers for redressal of customer complaints at their controlling offices and critical branches. Enlarging the scope of the Banking Ombudsmen Scheme to also look into deficiencies in customer service and credit card-related complaints is an initiative that has been welcomed by consumer groups.
We want to help our financial system to seize the opportunities offered by these technologies. The Bank of Italy, together with two Italian universities and open to any others that want to take part, has already started an initiative for developing common standards for smart contracts.