On the technological front, the RBI adopted a proactive approach by leveraging on technology to facilitate digital penetration, innovative payment options and consumer awareness on the road to a “less cash” reliant society.
A few initiatives were customised, keeping in view social distancing and contact protocols of the pandemic, including (i) ensuring availability of digital banking channels, ATMs, internet/mobile banking facilities; (ii) strengthening cyber security; (iii) developing mechanisms for faster redressal of customer grievances; and (iv) improving financial literacy through sustained and focused campaigns through RBI Kehta Hai 6.