Maria is a kasambahay whose excellent work ethic endeared her to her employer. When the government imposed lockdown measures at the onset of COVID-19 cases in the country, Maria could not go to work due to the suspension of public transportation services. Knowing that Maria was the breadwinner of her family, her employer wanted to assist by advancing her bonus.
But, Maria had no experience in using digital financial services. She was faced with a choice of going out to get the money from her employer or abiding by the lockdown even if she wouldn’t be able to provide for her family.