This assessment will be underpinned by the Central Bank’s enhanced Consumer Protection Risk Assessment model which helps us determine how financial firms identify and manage consumer risks, including the risk that a firm’s culture does not promote and support the protection of consumers.
We are working with the Dutch Central Bank, recognised leaders in the supervision of behaviour and culture, which will support us in the inspections. This review will shape our future supervisory and engagement strategy. Depending on what we uncover, we may require certain mitigating actions at our lending institutions.