When the process is running smoothly, the bank can use business intelligence and planning technologies to monitor the success of its initiatives and feed the information gained back into a continuous improvement cycle; thus riding its way to success and meet its growth and customer profitability targets.
Banks should move towards setting new standards that would enable them to attract, retain, and service customers with superior speed, efficiency, and satisfaction. In the banking industry use of Information Technology (IT) is omnipresent.