In that case, firms and households will perceive interest rates as higher than the actually low level of nominal interest rates. We call such perceived interest rates, which take into account inflation expectations, real interest rates.
It is essential that your clients know where or who to complain to within your institution. BIS central bankers’ speeches  1  Complaints should be viewed in a positive light. The complaints or negative comments that you receive provide insight to what might be amiss in your products or policies, or to what you might be doing wrong in your operations.