However, it can be noted that with the poor quality of public services provided in India, the public is loath to pay higher charges. Hence, imposition of higher user charges has to be accompanied by perceptible improvements in the quality of services. Apart from the above, rural connectivity plays a critical role for higher human development index.
These developments suggest that the environment surrounding the Special Program is changing. At the same time, it is difficult to envisage a clear recovery in face-to-face services consumption until herd immunity is achieved through widespread vaccinations. Thus, as long as COVID-19 cases resurge repeatedly, we cannot rule out the possibility of firms having funding difficulties.