Such vigilance and risk awareness are attributes of financial inclusion. Enabling Factors for Financial Inclusion Distinguished Guests, the broadening of access to financial services or financial inclusion is, however, not in a vacuum. To be meaningful and effective, there should be some key enabling factors. While not exhaustive, I will highlight four of these.
Infrastructure and government services The first of this is the provision of infrastructure and key services to enable uninterrupted functioning of financial services to meet service level assurances by banks/vendors and expectations of customers. In the modern day, this involves 24/7 availability of, and access to, internet, WiFi and mobile connectivity.