While the codes are intended to instil confidence in the customers when dealing with banks, the ultimate objective in following these codes is to forge a long-lasting and harmonious customer- banker relationship which will stand the test of time. It is indeed very appropriate that IIBF is launching a course in association with BCSBI on the subject. 3.
Let me first begin by asking why, as a regulator, am I here today? The reason is two-fold. The Reserve Bank of India, as you know, dons many hats which many other central banks do not. One of its many roles is developmental in nature, i.e. nurturing and promoting institutions that have gone on to play a key role in our financial system.