Of course, more needs to be done to ensure suf cient risk reduction and to achieve the full resolvability of banks across the EU. And we still await the establishment of the European Deposit Insurance Scheme (EDIS). Supervision of insurance and markets remains largely implemented by national authorities.
Other surveys that we and others have performed show that trust – along with price and convenience – actually determines customers’ choice of payment solution and provider of payment services. Experience also shows that trust can rapidly evaporate. One unfortunate experience – funds that are lost, a solution that does not work, or a breach of data security – could undermine it.