Robust IT security and finally better IT governance for achieving better risk management should be the key focus areas of the banks beyond the physical implementation of CBS in the coming years. 21. Banks need to know that IT holds the way forward for a more cost effective and yet, inclusive banking system.
They also need to remember that banking is about branding and relation building with customers and in this relation building, IT can be an important instrument. It is the realisation of this potential of IT among banks and their ability to harness this potential that would pave the way for growth of the banking sector in the years to come. 22.