I would like to stress that the “People” factor will be at the centre stage and play a critical role in the transformation of the Indian Banking sector. We need to improve their skill set, mould their mindsets towards providing customer service and convert our human capital into high value factors of production.
As future is always difficult to predict, we need not be too disheartened even if employees are not fully “Future-Proof”, but we must at least ensure that our employees develop a sense of empathy for the customers and do their best to serve the objectives towards which their banks are committed.