Consumers will reengage slowly as confidence, income, and balance sheets strengthen. Reinvention will bring uncomfortable change and uncertainty, but I believe that we are on the right path.
We will need the active cooperation and sustained efforts of many quarters – all segments of the industry, consumers, and public policymakers – to get where I think we are going: toward a reestablishment of a financial services sector that is safe, transparent, efficient, and that effectively serves the needs of the real economy. I am confident we will get there.