Often in adopting new technologies in network industries we face the chicken and egg problem: when is the market ripe for new technologies and when the technologies are ripe to benefit the industry and its customers. Sometimes here, the central bank’s catalyst role may be needed. The second principle for payment services is non-discrimination.
There are people who may have limited capabilities to use internet or mobile services. Strive for efficiency must be done with responsibility. Prevailing agreements and promises of service with customers cannot be one-sidedly (unilaterally) broken. We cannot allow financial inclusion to deteriorate due to services development. Thirdly, pricing of payment services should promote efficiency and be based on costs. Crosssubsidization may distort price signals.