As Socrates outlined: “the secret of change is to focus all of your energy not on fighting the old, but on building the new.” I thank you for your attention. 1  “Behaviour and Compliance in Organisations,” FCA Occasional Paper 24, December 2016. See www.fca.org.uk/publication/occasional-papers/op16-24.pdf . 2 See Central Bank of Ireland, “A Guide to Consumer Protection Risk Assessment,” March 28th 2017.
Smart cards are another example of an innovation that, although widely heralded several years ago as the next new personal banking device, has yet to be proved a convenient substitute for currency and coin. Overall, the impact of the current technology investment boom in the financial services sector is difficult to assess.