We, in the Reserve Bank, have refrained from deliberately imposing a uniform model on the banks because we wanted each bank to build its own strategy in line with its business model and comparative advantage. This will hopefully ensure better ownership. The Reserve Bank is consulting the Indian Banks Association in this regard.
Third, we learnt from the frontline managers in the Pune workshop that top managements of banks do not sufficiently emphasize, much less reward, efforts at financial inclusion. To remedy this, we are going to ask all banks to include criteria on financial inclusion in the performance evaluation of their field staff. 38. The Reserve Bank values two-way communication.