Even with the state-of-the-art machines and the best processes, without a performing HR, the firm will struggle. But sadly, as we all know, improving the performance of our people is perhaps the hardest thing to do in the universe.
At the start of 2020, less than half of Canadians said they trusted government institutions, according to the Edelman Trust Barometer. 2 See www.youtube.com/watch?v=yBv_HVVN-6Q 3 O. Coibion, Y. Gorodnichenko and M. Weber, “Monetary Policy Communications and their Effects on Household  Inflation Expectations,” National Bureau of Economic Research Working Paper No. 25482 (September 2019). 3/3  BIS central bankers' speeches