When we talk about customers, we are really talking about you and me. We may be entrepreneurs or workers but we are all customers. And here the best motto is to do to others what you want done to you. Firstly, we all want to be understood. Communication and feedback are therefore important.
To address the downward bias associated with the proximity of the policy rate to its lower bound, the new statement on goals and strategy adopts a flexible inflation  Rates and Low Inflation,” an event hosted by the Hutchins Center on Fiscal and Monetary Policy at the Brookings Institution, Washington, September 1, https://www.federalreserve.gov/newsevents/speech/brainard20200901a.htm.