The regulatory initiatives relating to ATM, POS and Mobile banking which have resulted in these infrastructures becoming national are important steps towards these goals. However it may be necessary to ponder and evaluate the benefits of technology for a common customer of a bank.
An average customer of a bank has a savings bank account, a fixed deposit account, makes a few remittances in a year and has a loan account as well. Has he been able to make use of technology for the conduct of these transactional services, especially if he has no access to the Internet?