Customer service – institutional machinery In the area of customer service, the institutional machinery in banks should comprise •  At the Board level, every bank has been asked to constitute a Customer Services committee of the Board including as invitees experts and representatives of customers to enable the bank to formulate policies and assess the compliance thereof internally.
But not 2/4  BIS central bankers' speeches  everyone’s job will come back, and uncertainty will linger. As a result, we expect the quick rebound of the reopening phase of the recovery will give way to a more gradual recuperation phase, with weak demand.