Building financial capabilities is not a unidirectional process while Customers have a responsibility to be informed about the products they are “purchasing”, financial service providers have a responsibility to understand their market, and respond with a range of appropriate and affordable services, including savings and credit accounts, payment services, insurance products and the ability to send and receive remittance payments cheaply.
Having already attended two meetings of the Governing Council of the European Central Bank after only four weeks in office, I think I can safely say that the job is certainly a very interesting and challenging one.