The Charter sought to operationalize a vision of a banking sector that works for and with Kenyans, anchored on four pillars, customer-centricity, risk-based pricing, transparency and ethical banking. Its implementation was well underway as the pandemic broke out in Kenya in March 2020.
The Central Bank of Kenya (CBK) had keenly followed the unfolding of the pandemic, as it erupted in China in January 2020, and spread with devastating results in Europe and the United States.