Consumer protection has been an ongoing effort of Reserve Bank. For greater effectiveness and a more focused approach, several committees were appointed on aspects of customer service in banks from time to time, including the Talwar Committee (1975), the Goiporia Committee (1990), the Tarapore Committee (2004), the Sadasivan Working Group (2006), and the Damodaran Committee on Customer Service (2010).
BIS central bankers’ speeches  3  Developing a clear, credible approach to resolution It is important to develop and articulate a credible approach to such a resolution proceeding, for at least two reasons.