The introduction of mobile banking has just begun: now that there almost 300 million cell phones in the country we can expect a huge transformation in the delivery of banking services as this technology takes root. Travel services are another area where the use of information technology has changed the form of service delivery.
Today’s conference is an opportunity for me and my colleagues to acquire some specific knowledge and to hear about the experience of other people in this area, which will hopefully help us all in performing our public functions better.