The structure of the project, its aims and benefits are clearly and exhaustively described in the publication the Bank has distributed today;1 the areas covered range from the standardization of credit transfers and direct debits to the adoption of harmonized schemes for payment cards.
Too often bureaucracies forget that they ultimately exist for the benefit of their customers. The customer-oriented approach is not only essential for ensuring efficient delivery of public services. But, perhaps more importantly, the public sector also needs to be responsive to customers' needs in order ensure its legitimacy and support of the electorate.