A review of the progress we have achieved so far makes one conclude that while we have been able to achieve the first aspect, we are yet to pass on the benefit of reduction in cost to the customers. In fact, in many cases, the cost of transactions has often increased.
Banks have also found innovative means of sustaining the income even when the regulatory interventions on charges have happened. What else can justify the customers being charged for moving money within the same bank from one branch to another?