: Digital Frontier Press); Erik Brynjolfsson and Andrew McAfee (2014), The Second Machine Age: Work, Progress, and Prosperity in a Time of Brilliant Technologies (New York: W.W. Norton & Company); and Martin Neil Baily, James Manyika, and Shalabh Gupta (2013), “U.S. Productivity Growth: An Optimistic Perspective,” International Productivity Monitor, no. 25 (Spring), pp. 3–12.
Sometimes unaware of their rights and without having been afforded an opportunity to study and agree to certain contractual terms and conditions, customers in their desperation for services sign these contracts, which in the end bind them for extended periods. These contracts are at present considered binding on customers, irrespective of how onerous, unreasonable or unexpected such terms might be.