They have repaired their balance sheets, but not their compact with society. They have reformed their systems, but not their culture. Only with trust can the financial industry earn the “social license” it needs to thrive and grow. To strengthen this trust, we must: ensure that finance is not abused for illicit purposes; that it places its customers first and deals with them fairly; and that it fosters a culture of good conduct grounded in strong values and ethics. It is my pleasure now to invite Mary to share her views on fostering stronger culture and conduct at financial institutions. 5/5  BIS central bankers' speeches
Again I am happy to inform you that the central bank in partnership with the Bankers Association of Zambia are in the process of developing credit reference bureau guidelines and will in the near future issue licences to deserving companies. Lastly, but not the least, the issue of lack of an effective secondary financial market in Zambia is being addressed with Commencement of work on the Financial Sector Development Plan (FSDP). Let me join the Honourable Minister of Finance in wishing Barclays Bank Zambia PLC the very best of success with the launch of the Home Loan product. I thank you!! BIS Review 6/2006  1