Caleb M Fundanga: Improved financial services in Zambia Speech by Dr Caleb M Fundanga, Governor of the Bank of Zambia, at the official opening of The Barclays Bank Zambia Plc, Chilenje Branch, Chilenje, 9 January 2008. *  *  *  • Mr Fritz Seegers – Barclays Global Retail and Commercial Banking ChiefExecutive • Mr J J Sikazwe – Barclays Bank Zambia Plc Chairman • Mr Ahmed Khan – Barclays GRCB Emerging Markets Chief Executive Officer • Mr Michael Miebach – Barclays Sub-Sahara Africa Managing Director • Mr Zafar Masud – incoming Barclays Bank Zambia Managing Director • Mr Danie Nel – outgoing Barclays Bank Zambia Managing Director • Invited Guests • Ladies and Gentlemen I am delighted to be the Guest of Honour at the official opening of the Barclays Bank Zambia Plc Chilenje branch. My appreciation of this opening is because it reflects a fundamental change in strategy by Barclays Bank Zambia over the last few years. I recall that only a few years ago, Barclays Bank Zambia closed a number of its branches in several towns and locations. We were greatly concerned because it meant that even the few that were serviced by commercial banks would have greater problems in accessing financial services. Barclays Bank Zambia obviously had its reasons for taking such an action and we cannot fault them for attempting to curb their costs. However, it is now evident that there is a turnaround in the situation.
I am reliably informed that the number of branches has increased from 17 at the beginning of April last year to 55 at the end of November 2007. What is even more impressive is that these branches are found in areas which were previously not serviced by commercial banks. This indeed is a bold move and for this we must commend Barclays Bank Zambia. I am aware that the expansion programme is backed by a capital injection of approximately K40.0 billion which will make it possible for Barclays Bank Zambia to increase its services in the country, particularly to the SMEs sector. Ladies and Gentlemen, the 2005 Finscope Survey undertaken by FinMark Trust confirmed that levels of access to financial services in Zambia are low. Fewer than 15% of adult Zambians are reported to have had access to commercial banks. The reasons given for this low accessibility varied but some of the critical reasons included the distance to banks, the time spent getting to a bank and the cost of getting a bank service. With Barclays Bank Zambia opening branches closer to the people it is our conviction that the number of Zambians to have access to banking services will increase. We therefore encourage as many Zambians as possible to use these facilities. To the residents of Chilenje, I urge you to utilize the services offered by Barclays Bank, otherwise the bank may opt to close its branch due to lack of business and you will be left with no bank in your area.