So it is in Singapore, where the vision of e-administration development has been based on three basic areas and each of them contains elements related to 25 safety, privacy and confidence. 1. Networked Government as the basis for development. This administration network is to put into practice the motto: “Many offices, one administration.” It must also be effective, efficient, safe and adequate to the needs. 2. Delighted Customers as a manifestation of the focus on satisfying customers’ needs. Within this area, public e-services must be convenient and easy to use, they must go beyond the borders of organization and respect customers’ privacy. 3. Connected Citizens is an area that supports active attitudes demonstrated by the citizens. The area is best summarized by the following catchwords: Citizens as stakeholders, creation of communities and greater confidence and security. 20  Ibidem. 21  Top of the Web. User Satisfaction and Usage Survey of eGovernment services,” December 2004. 22  “Public Sector Technology & Management,” Vol. 2.2, March/April 2005, p. 14. 23  “Top of the Web – User Satisfaction and Usage Survey of eGovernment Services,” December 2004. 24  The research conducted by IBM Corporation, more information can be found, for instance, in “Paperless Trading:” Benefits to APEC”, Ministry of Foreign Trade and Economic Cooperation, 2001. 25  www.egov.gov.sg.
Krzysztof Rybiński: Easier, faster and more economical! Things we have never done before Address by Mr Krzysztof Rybiński, Vice-President of the National Bank of Poland, at the Congress of e-Economy, Warsaw, 21 March 2006. *  *  *  Ladies and Gentlemen, The first Congress of e-Economy in Poland is held in the period where the enormous progress in the Information and Communication Technology (ICT), accompanied by a decline in transport costs and reduced commercial barriers, has resulted in a radical acceleration of the globalization process. Some of us go even further and define the process straightforwardly as the third industrial revolution 1 , creating the vision of remote medical services such as, for instance, x-ray pictures taken in the United States and interpreted by a physician in India or Australia. New technologies go beyond borders and reach further than the human imagination. Nearly half a million of Americans have their tax returns completed by tax consultants in India 2 the voice coming from the microphone in some McDonald’s drivethroughs belongs to a person sitting a few thousand miles away, table bookings in certain restaurants are also made in this way. This phenomenon, called outsourcing and offshoring, has radically increased labour efficiency, improved the quality of products and services, and reduced prices. Even consumer satisfaction surveys in the United States are often conducted by call centres located in India.