In other words, ensuring that the banking industry caters fully to the needs of the wider economy and community, rather than focussing purely on the most profitable activities and market segments. 31. Hong Kong is a capitalist, free-market place. But the regulatory authority works not only for the industry but also for the public. And our population has a keen sense of community and fairness. 32. In the last 10 years, anyone concerned with public policy, corporate governance and business regulation has noticed rising expectations of good corporate citizenship. I took over as Chief Executive of the HKMA just a few months after the SFC and HKMA pushed through a solution to the Lehman minibonds episode. I think everyone learned some valuable lessons from that. 33. One market segment we need to consider is the elderly and low-income retail customer. 34. Some of these retail clients obviously have limited savings to deposit and limited banking 3/5  BIS central bankers' speeches  needs, and the reality is that they will not provide banks with much fee or interest income. However, the community expects banks to provide them with basic services, essentially on a pro-bono basis. 35. Some of them have difficulties using technology, and cost-saving service-delivery channels such as ATMs, online banking or mobile device. We could try harder to persuade – or even compel – the elderly to adopt modern technology, in the name of efficiency or modernity.
Norman T L Chan: Keynote speech - HKAB & HKIB Distinguished Speaker Luncheon Keynote speech by Mr Norman T L Chan, Chief Executive of the Hong Kong Monetary Authority, at the HKAB & HKIB Distinguished Speaker Luncheon, Hong Kong, 26 September 2019. * * * Mary (Huen), Patrick (Fung), distinguished guests, ladies and gentlemen,  Introduction 1. I have been Chief Executive of the HKMA for 10 years. This will be the last time I speak to you in my official capacity. 2. I would like to take this opportunity to look back at what all of us here have accomplished during those 10 years. 3. When I say “all of us”, I do mean everyone represented here today. 4. Under conventional wisdom, our relationship is not designed to be friendly or close. We all know that there is potentially going to be some sort of friction between the regulator and regulatees. If there were no friction, at least one of the two sides would not be doing their job properly. 5. But if we succeed in working together, we accomplish something of vital importance. We ensure that Hong Kong can fully trust the financial services that you provide and which keep our economy going. 6. Today, I want to look back over the last 10 years and see how well we have all done.