One obvious example is that the properties we want an e-krona to have will affect what technology we can use. The e-krona project will also need to be run in different phases. As a possible e-krona can affect the financial sector and the economy in so many different ways, there are many and complex questions that must be answered, and the answers are often interdependent. It is therefore wise to begin by creating a full list of all of the possible questions and surveying the most important deliberations and interdependencies. 9 [10]  Only after this, in a second phase, will it be possible to begin answering the questions and in this way gradually identifying which answers give the best target-fulfilment as a whole. If we do this work properly, at the end of the second phase we will have a set of answers that provide a good picture of how we want the e-krona system to look. Here of course the Riksbank can decide either to conclude the project or to proceed further. If the Riksbank decides that the e-krona system would promote the safety and efficiency of the payment system, the next step will be to construct such a system. I believe that the Riksbank has never before launched such a complicated project in such an unknown area. The complexity of course gives rise to risks and uncertainties throughout the project, something we will need to compensate for by being flexible.
Disaster risk reduction and disaster management has thus become a focus of Governments to effectively reduce financial and economic losses. In an industry that is exposed to risks both natural and man-made, this Convention’s theme of “Today’s Risks, Tomorrow’s Claims” is highly relevant especially with regards to the challenges of insurance claims. There are three pertinent challenges that I can think of this morning. Let me briefly share my thoughts on these challenges with you. Firstly, the critical role of insurers in the various aspects of the claims management value chain, that is, claims intimidation, fraud detection and prevention, claim assessment and settlement, and complaint resolution are areas requiring close monitoring by insurers and,  BIS Review 53/2010  1  where necessary, timely intervention to detect and prevent leakages. Insurers have to assess their vulnerability and address the risk of fraud efficiently to reinforce a positive image of the industry to the public. Customers must be kept informed of the progress of their claims and be given clear explanation when a claim is rejected or not settled in full. Any delay or perceived delay in claims processing, particularly for claimants in urgent need of compensation, may be misconstrued as a deliberate attempt to delay claims settlement resulting in bad publicity and ill repute for the insurance industry. Each insurer’s claims management philosophy should therefore set out the broad principles for providing high quality service standards.