The worst-case was the grimmest of all. The father was calling to claim on the policy in order to help cover the ancillary costs to the family while the NHS took forward this procedure. The company did the right thing, and it had enough money to do the right thing. I and others were only exposed to this case in a wholly anonymised way, for data protection reasons. Despite this I have never been in a meeting where so many people wept. This is what policyholder protection is really about. It’s not about the Risk Margin, the view to ultimate, the Matching Adjustment or corporate bond spreads. It’s about making sure that insurance companies are there to help when disaster strikes. That’s why we take this part of our job so seriously. 10  All speeches are available online at www.bankofengland.co.uk/speeches  10
It can eventually help to popularize the notion of financial inclusivity, and in that way help garner more global support for financial inclusion initiatives the world over. Finally, on behalf of Bank Negara Malaysia, I would like to thank the participants who have come here from many countries and institutions to contribute their ideas and knowledge to this workshop. I also would like to thank the Alliance for Financial Inclusion for their leadership and support in managing this initiative. I trust that the working group will be able to contribute towards the global agenda for a more inclusive financial system, and look forward to the fruits of your work in the months ahead. BIS Review 88/2010  3