While assuring the progress of the financial system and well-established infrastructure in Thailand, we also recognize the importance of consumer empowerment in our financial sector. As a consequence, we established the Financial Consumer Protection Center or FCC in 2012 to promote consumer protection. One of the FCC’s key tasks is to improve financial literacy of consumers. Over the past few years, the FCC has continually been delivering financial education within its capacity through creative tools and communication channels. The FCC has been sending messages that would help shape consumers’ behavior towards responsible finance practices, which would consequently lead to financial discipline of the entire nation. Nevertheless, the attempt to improve people’s behavior to save and spend wisely has not yet been fully accomplished. Household debt is still high at 70 to 80 percent of GDP for the past two years. Crucial financial information and knowledge provided at Point-of-sale were often ignored by customers. Moreover, people still seek loans from alternative sources such as from the informal sector where interest rates are incredibly high and debt collection practices are sometimes abusive and unethical. We also have to admit that the demand side evidence is partially influenced by supply side factors. Intense market competition and countless innovative products and services nowadays could also encourage careless spending behavior. Therefore, effective measure to prevent such situation is truly in need. The potential root causes or threats that influence people to make an adverse decision on their saving and spending manner might consist of these three following factors.
Lastly, I must add ignorance as another essential cause of improper financial behavior. Even with a well-designed financial education program with meaningful messages and effective delivery channels, financial literacy cannot be achieved if consumers neglect the necessity and benefits of appropriate personal financial management. All in all, desirable financial behavior is sometimes well known, but less likely to be implemented by consumers themselves. It is similar to living a healthy lifestyle. We know that healthy food and exercise are good for us, but we don’t do it. Hence, a solution to the improvement in financial behavior remains a challenging puzzle for many of the policy makers and practitioners to find the right solutions for various groups of people. Ladies and Gentlemen, I truly believe that this seminar would allow an invaluable opportunity for us to learn how to solve these puzzles from honorable speakers who have come a long way to share with us their enriching experiences and lessons-learnt. The achievement of effective financial education and behavioral change would eventually drive the global community towards a more financial- literate and disciplined population who would help ensure sustainable growth and equality in our society. Lastly, I wish the seminar a great success. I also wish to express my sincere appreciation for all of your endless efforts in promoting financial inclusion and financial literacy. Thank you. 2  BIS central bankers’ speeches