Here, everything was well thoughtout, consistent and done so as to fulfil a clear vision of e-government that was supposed to be citizenfriendly and to make their life easier. And Global was not in the wrong. He is still satisfied with his choice. It is worth mentioning that he hesitated over the decision to move. The final straw was an argument at Warsaw district office where Global had gone to in order to obtain some certificate. The certificate was ready, but Global – who had paid the stamp duty by an online transfer – had no proof of  BIS Review 90/2006  1  payment. Without such confirmation the officer would not issue the certificate. The argument reached its climax when the officer shouted out his anger: ‘If only you had paid in cash at the counter here, there would be no problem now!’ Today, in September 2026, John Global recalls this situation with a tint of amusement. How things have changed since that day, and how much easier life is now. Today, administrative issues take him only several minutes monthly, because all these are handled via the Internet, regardless whether located in Asia or Europe. And officers are doing their utmost to provide services to John Global efficiently, as the contract for these services will only be renewed when customers are satisfied with them. Needless to say, customer satisfaction surveys take place via the Internet. As for Global's satisfaction with his metabolism, he can measure it himself.
It has long been known that projects usually end in failure not because they are bad but because somebody does not understand what his or her role in the process involves, or even why this process exists. Communication improves the level of understanding and acceptance on the part of all stakeholders. It helps create commitment observed in diasporas, and also creates room for internal motivation. It was as early as at the beginning of the 21 century that public administration in Singapore knew the art of project implementation, which institutionalised the role of communication in project planning. 1 p.m. Lunch with a friend. Global brought him a small gift from his weekend family trip to an exotic country. It was a real bargain, and it only took a few minutes to arrange for the trip on the way home from the Friday visit to a modern art gallery. Both Global and his wife are lovers of modern art. All they had to do was to get in touch with their virtual travel agent and they could both go through the offers displayed on the screen in his car, consulting an e-expert. They decided to go for the most exotic trip, which was also quite affordable. Global competition does its job. Their only concern was not to miss the plane. Global and his friend do not waste their time ordering meals, as an e-waiter has already sent suggested menu to their communicators (in Global’s case, consulted with his e-dietician).