This program no longer backs up my SENT text messages  which I need for my business to record what I send to my customers. It used to record all text messages and stopped. I noticed another review saying the same thing happened a year ago and that no one ever replied. I too reported this issue to support with no recognition that I sent a request for help. What other programs back up in a cloud the sent and received text messages? I obviously need to switch since the company does not seem to offer support for this program anymore.
February 17 2017