locked out of files & won't update database I am locked out of my files. I apply my password  and then am told to update. It never updates and then tells me I applied the wrong password. Backups fail too. Reported to helpdesk four days ago and no response. Uninstalled it to free the files to the root directory and moved them to my PC-they were corrupted and unopenable. Reinstalled it but couldn't move the files back to the phone. Now what? Hey  thanks for nothing!
November 24 2014