english: So we are thinking about lots of improvement, service members, relevance of particular things that we are doing, what should we be doing, quality, is it good enough or not and in general how do we communicate more effectively with you, we see you here twice a year, at RIPE meetings, we see some of you and another people at regional meetings and then all those things are important to us, so this is something that we have started of course years ago to intensify and we want to do that more.
non_english: うぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅぅうぐぅうぐぅぐ～ぐ～ぐ～。。。。