english: We made some big, stupid mistake a year ago or two and we actually decided to call every single customer and apologise and we took that opportunity to have a real conversation with these people and a lot of them told us how happy they are usually with us and then we turn that into you know what?
non_english: うぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅぅうぐぅうぐぅぐ～ぐ～ぐ～。。。。