english: As we think about our role, and how we can bring together those various elements, it is of course really important that our people are proud and engaged and aligned with that purpose, that we are able to make sure that we are delivering what our customers want from us, what they need, whenever they want, that we are able to deliver that seamlessly and reliably, and in a way that is real and quite different to the way that we have participated in many of our customers’ lives in recent times.
non_english: うぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅぅうぐぅうぐぅぐ～ぐ～ぐ～。。。。