english: So when you started also talking about the data and the balance and being able to find that perfect point is that—we talked about in a contact center and you even talk about people who are in the contact that you have to report to is that sometimes we just get so myopic on the numbers, the numbers, the numbers and we forget one vital point and that vital point that you’re saying is….
non_english: うぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅうぐぅぅうぐぅうぐぅぐ～ぐ～ぐ～。。。。