english: Look, listen, probe, ask some hard questions, get out of that very comfortable mode of knowing, walk into curiosity mode, ask more questions, have a little dignity, treat the person you're talking to with rapport.
non_english: Gledajte, slušajte, isprobavajte, postavljajte teška pitanja, napustite komfornu zonu sigurnosti, budite radoznali, postavljajte više pitanja, pokažite malo poštovanja, pokažite razumevanje prema osobi sa kojom razgovarate.