english: And behavior like this from janitors, from technicians, from nurses and, if we're lucky now and then, from doctors, doesn't just make people feel a little better, it actually improves the quality of patient care and enables hospitals to run well.
non_english: Ovakva ponašanja domara, tehničara, bolničara i, ako imamo sreće, s vremena na vreme i doktora, ne čini samo to da se ljudi osećaju malo bolje, već zapravo poboljšava kvalitet nege pacijenta i omogućava da bolnica uspešno radi.