english: And what they do is sit on top of a very large body of expertise and knowledge and they use that to react on the fly to kind of unpredictable demands, and that's very, very hard to automate."
non_english: i ono što oni rade je da koriste veoma veliki skup stručnosti i znanja i to koriste da reaguju u hodu na donekle nepredvidive zahteve, a to je jako, jako teško automatizovati."