english: And so the response has been to try and make these old systems even more efficient and transactional -- to speed up processing times, divide people into ever-smaller categories, try and target services at them more efficiently -- in other words, the very opposite of relational.
non_english: Odgovor je bio da pokušamo da učinimo te stare sisteme još efikasnijim i izvršnijim - da ubrzamo vreme obrađivanja, podelimo ljude u što manje kategorije, da pokušamo da efikasnije usmerimo usluge na njih - drugim rečima, sasvim suprotno relacionom.