english: So everyone who came into contact with Ella or a family like Ella's would spend 80 percent of their time working with the families and only 20 percent servicing the system.
non_english: Dakle, svi koji su došli u kontakt sa Elom ili porodicom poput Eline proveli bi 80 posto svog vremena radeći sa porodicama i samo 20 posto u službi sistema.