         LIBRARY EDUCATIONAL AIDE           Summary     To obtain an administrative assistant position where I can apply my 10  years of customer service, gift of multitasking, and professional experience to provide a team with a high quality of consistent supportive experience.              Highlights          Competent and reliable professional, committed to top quality work   Organized and multitasking person   Resourceful in solving problems, maximizing resources, leading, delegating and negotiating  Collaborate easily with co-workers and work well independently   Possess excellent communication and inter-personal skills   Perform effectively despite sudden deadlines and changing priorities   Proven ability to identify, analyze, and solve problems   Highly reliable self-starter; can be counted on to complete assignments and manage projects   Planner, sets goals, and meets deadlines   Experienced in customer relations   Self-motivated; able to learn on own initiative   Excellent record of dependability and reliability   Versatile and multi-skilled person   Relates easily with all levels of co-workers and customers   Excellent verbal and written communication skills       10 years' experience working in the customer service industry   Entrepreneur skills; forward thinker, always trying to improve things or determine functionality   Hard worker, quick learner, and ability to assume responsibility   Work well under pressure as part of a team   Responsible, resourceful, and able to implement change or policies  Efficient, supportive and flexible   Ability to work in a fast-paced, intense environment smoothly   A visionary and creative person Meticulous worker; attentive to quality and detail oriented   Able and willing to assist co-workers, supervisors, and clients in a cooperative manner Committed to providing total quality work   Dependable employee with common sense and a variety of skills   Work well under pressure to meet deadlines   Work cooperatively with a wide range of personalities   Proven ability to gain customer's confidence and trust               Experience      Library Educational Aide    August 2015   to   Current     Company Name   －   City  ,   State      Green Valley Elementary and North Ridge Elementary Teaches students how to locate media in the library, and empowers students to be responsible for their individual library needs Checks library accounts for staff, parents, and students Organizes books, keeps a  clean workspace  and process daily shelving needs of the library Assist in individual needs for the entire school.          Office Manager/ Program Director    April 2014   to   Current     Company Name   －   City  ,   State      The dojo I work at was sold to new owners in 2015; I stayed on board with the new owners and have improved many areas of their business.  The biggest improvements I made were things that save them money.  The martial arts school I work at used a website that charged them $300 a month for information that was just not needed and therefore a waste of money.  I came up with our own in house system.  I identified what information (tuition, attendance, rank, student's info etc.) we needed on a daily basis, and how to get to that information quickly.  I simply used the excel program, came up with a sheet for each class and modify it to be easy to use for anyone.  We can access any information we need quickly and timely; without paying this website.  We were paying a lot for internet and phone.  I called around and verified price and contract for a commercial account.  I was able to negotiate a great price and bundle our services.  We sell a lot of merchandise at the martial arts gym.  I set up all new whole sale accounts; for equipment and uniform needs.  I researched pricing for equipment, uniforms and office needs (ink, paper, paper towels) and modified our suppliers.  I was able to establish new relationships and new pricing.  The dojo relocated in 2016.  When we took over a new space; I planned everything.  The bathroom remodel I came up with the complete redesign and ,some of the construction, I actually did myself.  I handled every aspect of moving from one location to a new location.  In a time limit of 14 days, we not only moved but opened our doors at new location; all during Christmas/New Year Holiday.  Since working for ATA, I have revised the way we communicate to students and parents.  I updated our facebook web page, came out with a monthly newsletter, put in place an announcement board, and update our webpage bi-weekly.  I have planned and executed new rank testings, tournaments, birthday parties, and planned our company events for an entire year in advance.  I have increased customer satisfaction and supported customers in areas such as conflict resolution in tuition issues, problem solved our cancel and hold policy, resolved our turnaround time on merchandise orders, clarified rules and equipment requirements in writing and revamped our leadership program.  I manage new student recruitment, marketing needs, student registration, community outreach, parent communications, staff management, ordering supplies, bookkeeping, upgrade selling, and receiving payments Improved family and parent relations for the school.  I created and implemented new schedule, new calendar of events, worked closely with the owners to design and publish the company's website Handles all record keeping (testing, contracts, tuition payments, and inventory).          Children's Ministry    September 2009   to   May 2013     Company Name   －   City  ,   State      Created a warm and welcoming environment for children, staff and parents.  Helped maintained the employees and volunteer's schedule.  Lead worship time, small group discussions, and all children's activities.          Sales Associate    June 2007   to   November 2009     Company Name   －   City  ,   State      Increased sales productivity, as well as, guest service by utilizing different methods of communications.  Established an organized system for daily needs of answering emails, fax and phone calls.  Learned essential business and management skills by learning the complex computer system to handling site visits with clients and customers.          Team Lead Specialist    October 2004   to   December 2006     Company Name   －   City  ,   State      Managed the electronics department that handled exchanges, returns, purchases, customer service, and complaints, building displays, inventory and managing back stock.  Managed a team of employees during peak and off-peak seasons that included training.          Education        English and Journalism  ,   2004    University Of New Mexico   －   City  ,   State      English and Journalism          General  ,   2000    New Mexico State University   －   City  ,   State      General        High School Diploma   :     2000    Mayfield High School   －   City  ,   State              Educational Aide Certification 2015                Skills    computer knowledge, conflict resolution, contracts, clients, customer satisfaction, customer service, electronics, Email, fax, ink, inventory, leadership, management skills, managing, marketing, access, excel, money, office, power point, publisher, word, newsletter, peak, pricing, receiving, record keeping, recruitment, selling, sales, staff management, phone skills, phone, upgrade, website, web page   