         SOUS CHEF           Summary    To bring my positive attitude, strong work ethic and strong team attitude to a new career opportunity.      Highlights          Adaptive team player  Customer service expert  Strong organizational skills      Deadline-driven  Focused and driven  Positive attitude            Accomplishments      Supported all kitchen operations when chef was absent.   Assisted in maintaining preparation and service areas in a sanitary condition.   Received 4“exceeds expectations” ratings on performance reviews.   Recognized by peers and management for going above and beyond normal job functions.           Work Experience      Sous Chef    March 2013   to   Current     Company Name   －   City  ,   State     Assisted co-workers.  Checked the quantity and quality of received products  Cleaned and prepared various foods for cooking or serving  Trained staff of14emp for correct facility procedures, safety codes, proper recipes and plating techniques.  Frequently switched between positions as Cold Food prep, Soup Station Chef and Relief Chef mid shift to support changing needs of large industrial kitchen.  Instructed cooks and other workers in the preparation, cooking, garnishing, and presentation of food  Planned and prepared food for parties, holiday meals, luncheons, special functions, and other social events  Prepared a variety of foods according to customers' orders or supervisors' instructions  Prepared dishes following recipe or verbal instructions  Stocked and rotated products, stocked supplies, and paper goods in a timely basis  Stocked supplies in serving stations, cupboards, refrigerators, and salad bars  Supervised and coordinated activities of cooks and workers engaged in food preparation  Used all food handling standards  Weighed, measured, and mixed ingredients according to recipes using various kitchen utensils and equipment  Cleaned, cut, and cooked meat, fish, or poultry  Complied with scheduled kitchen sanitation and ensured all standards and practices were met  Cooked food properly and in a timely fashion, using safety precautions  Oversaw kitchen employee operations to ensure production levels and service standards were maintained  Packaged take-out foods and served food to customers          General Manager    March 2009   to   February 2013     Company Name   －   City  ,   State     Accepted payment from customers and made change as necessary.Assisted co-workers.  Checked the quantity and quality of received products  Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash  Managed morning rush of over [Number] customers daily with efficient, levelheaded customer service.  Adhered to recipe and presentation standards for specialty coffee drinks.  Managed 14 team members, including scheduling, training and conflict resolution.  Updated menu with daily offerings and specials, using personalized artistic touches.  Correctly followed all health, safety and sanitation guidelines.  Greeted and connected with every customer, recommending drinks and pastries.Maintained the highest standards of conduct and service.  Maintained calm demeanor during high-volume periods and special events.          Customer service/call center    March 2008   to   February 2009     Company Name   －   City  ,   State      I provided members and medical providers outstanding customer service on simple and complex medical and dental issues.  Provided member benefits to medical and dental providers according to coverage purchased by the member.  Helped members understand explanation of medical and dental benefits.  Arraigned managed care in complex medical cases.  I am knowledgeable in insurance coding and terminology; Dean Vaughn Medical Terminology; ICD-9 codes; CPT, and 1500 forms.  I properly documented each member and provider call on a complex mainframe.  Maintained good phone standards established by department head and performed other duties as assigned.          Customer Service Rep    May 2007   to   March 2008     Company Name   －   City  ,   State      I answered inbound donor telephone calls, placed outbound donor telephone calls to schedule donors, and discussed various issues related to making appointments for donors, maintained customers account using a complex mainframe computer system, other duties as assigned.          Cook/Baker    September 1999   to   May 2007     Company Name   －   City  ,   State      I performed daily food preparation and adhering to strict food safety standards.  Keeping records updated in the HACCP Program, operated a cash register system, adhered to strict cleanliness standards and keeping work area very well organized.  Helped load and unload food delivery trucks.  I completed food preparation tasks on a strict time schedule.  I adhered to high cleaning and sanitation standards of food utensils.  Made calculations of food needs based off past and current demands.  I preplanned and prepared work for next day's menu.  I worked overtime on weekend functions as requested.  I assisted the Director and Head Cook in their daily tasks.          Dog Grooming Assistant    April 1993   to   December 2000     Company Name   －   City  ,   State            Swing/Assistant Manager    March 1993   to   September 1999     Company Name   －   City  ,   State      My responsibilities included managing a profitable shift without supervision, managing the people, product and equipment.  Accepted payment from customers and made change as necessary.Assisted co-workers.Checked the quantity and quality of received products  Cleaned and prepared various foods for cooking or serving  Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers  Kept drink stations clean and ready for service  Performed serving, cleaning, and stocking duties in establishments  Portioned and wrapped food          Education      General Equivalency Diploma (GED)   :     Spring 1989    Des Moines Community College   －   City  ,   State              Serve Food Safe Certification   :     August 2000    Urbandale Community Schools   －   City  ,   State      Dean Vaughn Medical Terminology
Principal Financial Group        Skills    benefits, cash register, CPT, customer service, delivery, Financial, forms, ICD-9, insurance, Director, mainframe, managing, Medical Terminology, next, coding, safety, supervision, telephone, phone, well organized   