     Rachael    Lobdell         Summary     . Compassionate  Senior Outreach Advocate  with 13 + years of experience working in public and private agencies to upgrade health and dignity within vulnerable populations. Creativeand adaptable leader dedicated to doing whatever necessary to meet client needs, including customizing established programs. Self-motivated and deeply engaged with client and supporter communities.       Skills          Confidential data protection  Data entry  Scheduling clients for evaluations for Managed Long Term Care  Intake and Submission of Medicaid applications for clients  Intake and submission of Pool Trust for Long Term Care clients  Excellent Communication skills  Excellent Typing skills  Catering and Party planning  Activity planning  20 years experience working with Seniors and Disabled and advocating for there needs  Client interaction  Reliable and trustworthy      Patient interviewing skills  Telephone etiquette  Application assessment  Friendly, positive attitude  Decision-making  Team management  Recordkeeping and data input  Program understanding and advisement  Data management  Online research  Data collection            Experience      Company Name    City  ,   State      Healthcare Senior Outreach Specialist   04/2014   to   Current       Traveled throughout service area to educate community, met with people interested in receiving services and represented agency before wide range of professional constituencies.  Counseled prospective applicants on admissions process and opportunities by explaining documentation and timeframes.  Promoted integration of services for clients, including behavioral health care and long term services to enhance continuity of care.  Assisted customers by phone, including scheduling appointments and treatments.  Explained eligibility details and affordability options to patients with kindness and respect.  Analyzed information from interviews, educational, and medical records, consultation with other professionals, and diagnostic evaluations to assess clients' abilities, needs, and eligibility for services.  Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.  Processed benefits applications, including documents for food stamps and medical assistance.  Conducted interviews with applicants, explaining benefits process and which programs were available.  Collected necessary data to complete and submit Medicaid applications and Pool Trust.  Recognized by management for providing exceptional customer service.  Analyzed accuracy and completeness of patient documents such as insurance claims, medical bills and legal paperwork.  Helped patients understand care, coverage and payment responsibilities and rights.  Provided knowledgeable and compassionate service in response to all types of patient questions and concerns.  Gathered and analyzed patient information to determine special program eligibility.  Demonstrated leadership by making improvements to work processes and helping to train others.  Performed site evaluations, customer surveys and team audits.  Kept team on track by assigning and supervising their activities and giving constructive feedback.  Helped clients stay happy and healthy by providing mental and emotional support.  Improved patient outlook and daily living through compassionate care.  Organized games and other activities to engage clients and offer mental stimulation.          Company Name    City  ,   State      Administrator   08/2008   to   04/2014       Developed and implemented policies and procedures for  Licensed Home care Agency   Audited Patient Charts  Hired Employees  Met with Physicians and State workers on a Quarterly basis For QA meetings.  Organized activities to reward employees and motivate performance improvements.  Facilitated communication between departments, management and customers to resolve issues and achieve performance targets.  Handled all billing and payroll for clients and employees  Scheduled Home Health Aides to Patients  Established successful program by creating master schedules and overseeing staff professional development.  Grew revenue by developing key programs focused on promoting business.  Medicaid billing  Medicaid Exemption code Experience  Meeting with clients and families to Identify their needs and goals.  Assisted with development of regulatory compliance systems.  Planned, coordinated and controlled daily operations of sales, financial management and human resources.  Maintained work safety and followed established operating procedures and practices.          Education and Training      High School Diploma     06/1985     Northville High  ,   City                Some College (No Degree)  :  Business Administration    FMCC  ,   City             