         BUSINESS DEVELOPMENT SPECIALIST       Summary    Retirement Benefits Specialist with over 10 years experience administering benefits for large corporations and government employees, delivering solutions at varying levels as they pertain to the diverse knowledge base of the employees I assist. Have extensive experience in delivering benefit plan rules and regulations as well as federal and state laws to a diverse population. Highly detailed and self motivated who is detail oriented and well organized.           Experience      Business Development Specialist     Apr 2016   to   May 2016      Company Name   －   City  ,   State   Contacted prospective customers from internet inquiries or unsold showroom visits at Capital Ford to determine reason for not purchasing a vehicle . Attempted to re-schedule an appointment with a salesperson to complete transaction.       Cashier/Office Support Staff     Apr 2015   to   Feb 2016      Company Name   －   City  ,   State     Assisted customers with purchases, maintained daily deposits, dispersed trucks to surplus pick up requests through.  SPMS system, maintained inventory , answered incoming calls, researched any inventory items and their disposal.  Maintained departmental purchase files as well as daily receipts and pick up requests.         Data Collection Interviewer     Mar 2015   to   Apr 2015      Company Name   －   City  ,   State     The survey examines access to the health system, health status, and health determinant characteristics of Ohio's Medicaid program for Medicaid eligible and non Medicaid populations.  Made outbound calls to respondents to conduct social science survey using a script, and adding the data collected from the respondents into computer system while speaking to the respondent..         Retirement Case Administrator     Oct 2013   to   Sep 2014      Company Name   －   City  ,   State     Conducted benefits administration for 2-300 benefit-eligible employees.  Obtained missing information when needed from companies HR Departments and verified data if necessary as well.  Addressed inquires from employees regarding retirement process and eligibility issues.  Reviewed federal and state laws to confirm and enforce company compliance.  Answered employee questions regarding retirement and resolved any issues.  Contacted HR for any discrepancies in salary or other benefit driven data.         Benefits Counselor     Apr 2008   to   Mar 2013      Company Name   －   City  ,   State     Addressed customer service inquiries in a timely and accurate fashion regarding any and all retirement benefits.  Assisted HR departments with information regarding eligibility and required documentation needed to process.  Built customer loyalty by placing follow-up calls for customers who reported pension issues.  Explained human resources policies and procedures to all employees.  Assisted customer service with inbound and outbound calls regarding all retirement inquiries.  2 years in a row increased employee participation in the North Carolina State Employees Combined Campaign.         Retirement Benefits Processor     Oct 2007   to   Mar 2008      Company Name   －   City  ,   State     Reviewed federal and state laws to confirm and enforce company compliance.  Conducted benefits administration for benefit-eligible employees.  Processed pension and 401K payouts and balanced reports daily.  Requested any missing documents if needed before processing.  Contacted HR if necessary for any status change required documentation.         Customer Service Representative     Oct 2006   to   Oct 2007      Company Name   －   City  ,   State     Addressed customer service inquiries in a timely and accurate fashion in call center environment.  Maintained up-to-date records at all times.  Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.  Formulated and enforced Service Center policies, procedures and quality assurance measures.  Properly directed inbound calls in phone queues to improve call flow.  Strictly adhered to federal and state guidelines for release of information.  Processed applications, payments, corrections, enrollment and endorsements.  Researched coverage and premium options and supplied clients with the best coverage available.         Retirement Benefits Counselor     Aug 2003   to   Aug 2006      Company Name   －   City  ,   State     Conducted benefits administration for up to 100 benefit-eligible employees of IBM until payments began.  Reviewed federal and state laws to confirm and enforce company compliance.  Answered employee questions regarding their pension and health insurance benefits and resolved any issues.  Explained human resources policies and procedures to all employees.  Contacted HR departments when necessary for any additional information if needed.  Within my first year with Fidelity Investments I was awarded the Outstanding Customer Service Award for my work in the Health and Welfare research and resolution project.         HR Generalist     May 2003   to   Jul 2003      Company Name   －   City  ,   State     Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.  Assisted customer service with inbound and outbound calls regarding all HR inquiries.  Worked on 401(k).  administration,FMLA and workers' compensation claims and benefits.  Assisted HR departments with eligibility questions,rules and regulations as well as status of previous inquiries..         Senior Benefits Specialist     May 1997   to   Mar 2002      Company Name   －   City  ,   State     Worked on 401(k) administration,pension and health insurance benefits for several Fortune 500 companies.  Assisted customer service with inbound and outbound calls regarding benefits.  Reviewed federal and state laws to confirm and enforce company.  compliance.  Conducted benefits administration for benefit-eligible employees benefits.  Contacted various HR departments to verify eligibility as well as any status changes.         Education      Associate of Science  ,   Science   Aug 1979     Louisburg College   －   City  ,   State  ,   US   Science         Skills    Benefits administrator, benefits, benefits administration, call center, clients, customer satisfaction, Customer Service, documentation, fashion, human resources, HR, IBM, insurance, inventory, Investments I, access, Excel, Outlook, Word, Personnel, pick, policies, speaking, quality assurance, research, script, phone   