         HR EMPLOYEE RELATIONS SPECIALIST       Summary    Dedicated and self-motivated professional with experience in providing outstanding support
to business partners. Skillful in tracking details, office management, and following-up with internal
and external partners to ensure ontime completion of projects. Possesses easily transferable skills such as organization, working with teams, time
keeping/payroll and business writing.      Highlights         ADP Payroll System  Microsoft Office Suite (Word, Excel, Outlook, Publisher and PowerPoint)             Accomplishments      As a Programs Director, created a fundraiser for the United Negro College Fund that raised over $2500.    Planned networking events for employees    Held leadership roles within the Order of the Eastern Star where responsible for membership, accounting, and event planning        Experience     02/2015   to   Current     HR Employee Relations Specialist    Company Name   －   City  ,   State      Conducted Investigations and resolutions of  workplace issues/inquiries from field employees and management.  Served as a partner for managers and employees by ensuring application of company policies and procedures.  Created and conducted training for hourly and salaried employees.  Support performance management process for all employees.  Partnered with Equifax and Unemployment Cost Control to research and respond to unemployment claims.         02/2014   to   02/2015     Store Operations Associate    Company Name   －   City  ,   State      Monitored inventory control, processed physical counts of all merchandise, organized and secured all inventory
       (including cellular devices and accessories), and responsible for shipping and receiving of inventory.  Investigated and resolved any inventory discrepancies.  Merchandising, assist with floor sets, create service desk tickets for defective equipment.  Processed customer trade-in's and returns (cellular devices and accessories).  Provided general customer service and process account payments to assist account holders.         01/2001   to   01/2013     Clerical/Staff Associate IV    Company Name   －   City  ,   State           02/1753         Verified and updated business caption listings in (database) Common Suite System using setup forms
          received from the Directory Marketing Unit group.    Review each Directory Listing Report in detail to confirm the accuracy of the data.  Correct discrepancies between written order requests and database system.  Interpret, verify, analyze and input listings from advertising orders.  Input payroll, provided payroll administrative support for employees.  Execute directory specific reports to prepare the white pages business section for final printing and
          shipping to external customers.  Conducted training sessions for all new hires on writing service orders via NetMeeting (web-based) and
          classroom setting.  Created learning materials including policy & procedure manuals utilized company wide.          Education          Bachelor of Science  :   Network Information & Technology Administration    Eastern Michigan University   －   City  ,   State      Network Information & Technology Administration            MBA  :   Management    Davenport University   －   City  ,   State       Currently enrolled         Skills      Critical Thinking  Conflict Resolution  Leadership  Integrity  Customer Service  Human Resource Training  Microsoft Office Suite        Volunteer Associations      Order of the Eastern Star - Unity Love Miriam #66, Worthy Matron, Secretary, Treasurer.
       Served in leadership, treasurer, and secretarial roles within the organization. Chaired and co-chaired
       Fundraising events to support charitable causes.  AT&T Community Network - Michigan Chapter, Assistant Programs Director
       Organized fundraisers to support United Negro College fund program, raised over $2500 to support
       Annual scholarship funds for local students.  Metro Detroit Visitors Bureau -
       Served in hospitality to assist visitors with guidance and direction, answer any questions pertaining the local area.     