         CASE MANAGER         Professional Summary     Detail-oriented professional focused on developing comprehensive youth and family-related programs and services. Comprehensive background includes providing case management services to adults and youth involved with the juvenile justice system.       Skill Highlights          Case Management  Family and children's programs knowledge  Crisis prevention intervention  Child abuse and criminal history clearance  Discharge planning  Parent-child conflict specialist  Suicidal ideation identification  Alternative Discipline Techniques  Mental health systems       Exceptional interpersonal skills  Computer-savvy  Exemplary people management skills  Exceptional communication skills  Analytical thinker  Compassionate and active listener  First Aid certified  Clean driving record            Experience      Determined client eligibility for benefit programs and services.  Referred clients to partner agencies for additional services.  Managed clinical and administrative aspects of the agency's mental health services.         Education and Training      Bachelors of Arts  :  Psychology   2011     West Virginia State University  ,   City  ,   State        Child Development and Psychology coursework  Communications and Public Relations coursework  Cultural Diversity and Ethnic Studies coursework          Experience      Company Name    Case Manager   12/2013   to   Current       Provides case management services including intake, assessment, crisis intervention, advocacy, referral, and monitoring of families.  Gathers social history to assess family strengths, and weaknesses, and to assess existing problems.  Conducts home visits and office base services, and accompanies consumers as needed.  Coordinates care with outreach workers, health educators, nutritionists and other service providers to prevent service duplication and to ensure the consumer receives high quality care.  Identifies and procures group services appropriate for the consumer to maximize the consumer's ability to live outside an institution.  Plan and assist in obtaining services from third-party service providers.  Develops plan of care for each consumer to include services such as advocacy/case management, independent living skills, training, peer support, physical therapy, cognitive therapy, etc.  Monitors the delivery of services in coordination with the consumer and third party service providers.  Assists consumers with related matters including consumers' eligibility for benefits through Medicaid, Medicare, Social Security, and private insurance.  Maintains up to date case records with the status of case activity, including progress notes on all contacts.  Proficient with establishing work relationships with client Demonstrates competence in verbal and written communication skills Ability to handle crisis situations with minimal supervision.          Company Name    Case Manager   10/2011   to   12/2013       Providing linkage and advocacy to children and adolescents and their families Assists families in developing the skills and supports necessary to enhance quality of life, increase adaptive functioning, and improve self-sufficiency in the community Provide services that include advocacy, referrals, evaluations, and treatment planning Performs on going evaluations of the family's strengths and needs to ensure timely and effective services Provide supportive counseling to improve day to day coping and problem solving skills Provide services in the home setting, school setting, and community setting Profile prospects and clients to identify additional financial needs and refer to appropriate financial partners.  Deliver superior quality service in person or by phone such that client needs are met on a consistent, positive basis.  Train new employees Completes mental health assessments on adult and adolescence populations to ensure proper treatment services Support team service process by participating in team service efforts such as service meetings.          Company Name    City  ,   State    Senior Teller/Relationship Banker   05/2006   to   10/2011       Responsible for a variety of duties aimed at providing client services such as receiving, paying out, and keeping an accurate record of all monies involved in paying and receiving transactions.  Performing more complex transactions such as: coupon collection, issuing official checks, large commercial deposits, close out transactions, cash advances Client Service in a team environment Cash handling experiencing involving large sums of money for Automated Teller Machines, as well as balancing and reconciling ATM Daily reconcilements of cash drawers Proactively initiate, develop, and manage long-term, profitable relationships.  Manage existing client relationships to identify future needs and consultatively address them.  Profile prospects and clients to identify additional financial needs and refer to appropriate financial partners.  Deliver superior quality service in person or by phone such that client needs are met on a consistent, positive basis.  Serve as primary contact for new account openings and cross sale of other products and services to clients and prospects.  Support team sales process by acting upon or referring identified client needs to other lines of business, including but not limited to, retail loan, mortgage, investments, private banking, insurance, small business, merchant services, and other areas.  Participate in team sales efforts such as team call nights, sales meetings, and debrief.  Employ BB&T supported sales techniques and processes whenever possible to better serve the client and branch team.  Serve as contact for client problem resolution and perform maintenance for current clients as dictated by the needs of the office.  Serve as contact in responding to client and non-client service inquiries as dictated by the needs of the office.  Support team service process by participating in team service efforts such as service meetings.          Skills     ATM, banking, benefits, Cash handling, counseling, Client, clients, delivery, financial, insurance, investments, notes, meetings, mental health, money, office, Monitors, problem resolution, problem solving skills, processes, progress, Psychology, quality, receiving, reconciling, retail, sales, supervision, phone, written communication skills   Healthcare: intravenous therapy, MEDISOFT, computerized charting, STD counseling, breastfeeding educator People skills: great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills    