         CUSTOMER SERVICE SPECIALIST       Summary     Detail-oriented individual with strong technical skills and the ability to learn concepts quickly.  Proficient and adaptable; looking for an opportunity to use my knowledge and experience to assist a customer-service focused company. Versatile student with achieved success in on-campus and on-line classes. CORE STRENGTHS have been utilized in previous jobs that required immediate attention to detail and learning new computer program applications.          Highlights          Meticulous attention to detail  Results-oriented  Self-directed  Time management  Professional and mature  Strong problem solver  Resourceful  Dedicated team player  Strong interpersonal skills  Microsoft Office, Excel, Power Point       Understands grammar  Proofreading  Strong communication skills  Cash handling  Knowledge of income tax procedures  Positive attitude  Strong organizational skills  Active listening skills  Computer proficient            Accomplishments      2010 Co Founder of a non-profit Assist women during and after incarceration  Remodel project of house purchased 03/2011  Manage a transitional house for women   Fundraising   Create budget for operational expenses     May 1986 -  June 2005     Mom to 3 daughters - home schooled my children     2001 - Present   Active volunteer at Tri County Regional Jail   Classes - computer, sewing, craft, self improvement          Skills      Second Language - ASL   Data collection                                    Data entry   Grammar   Proofreading                                                  Multi-Task Management   Reading Comprehension                               10-Key                                                           Grasp new concepts        Experience     08/2014   to   Current     Customer Service Specialist     Company Name   －   City  ,   State      Provide accurate and appropriate information in response to customer inquiries.    Address customer service inquiries in a timely and accurate fashion.  Demonstrated mastery of customer service call script within specified time frames.    Build customer loyalty by placing follow-up calls for customers who reported product issues.   Verify that information in the computer system was up-to-date and accurate.     Update Insurance policies on homeowners account  Issue premium payments  Request research and follow up to remove or update required insurance coverage and payments  Provide explanation of letters sent to customer regarding hazard, flood, windstorm, and condo master policies  My current position requires operating fourteen computer applications , completing research within data base, updating insurance coverage, issuing payments, and answering customer's concerns in a proficient manner.         06/2005   to   Current     Co Owner    Company Name   －   City  ,   State      Inspect work sites to measure dimensions, lay out work and estimate materials for each job.  Recommend options to customers for blending, harmonizing and contrasting colors.  Refinish household furniture such as desks, chairs, tables and bookcases.  Coordinate and completed ongoing routine painting of the exterior and interior of the properties.  Cover floors before prepping, priming and painting all surfaces.  Maintain a thorough inventory of paint equipment and supplies.  Repaint entire apartments after residents moved out.  Collaborate with electricians, carpenters and mechanics to complete construction projects.  Determine appropriate color for new and replacement applications during consultation with customers.         10/2012   to   08/2014     Surfacer Sanding - Paint/ Line 2    Company Name   －   City  ,   State      Assess work for errors or compliance issues and make corrections and modifications when necessary  Clean and finish sub-assemblies or assemblies using hand or power tools  Inspect, sand, and remove defects from automobiles before they enter the paint booth         03/2011   to   07/2012     Cashier/Customer Service    Company Name   －   City  ,   State      Helped customers select products that best fit their personal needs.  Maintained visually appealing and effective displays for the entire store.  Educated customers on product and service offerings.  Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.  Kept the showroom clean and maintained neat, orderly product displays.  Built customer confidence by actively listening to their concerns and giving appropriate feedback.  Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.  Balanced the needs of multiple customers simultaneously in a fast- paced  retail environment.  Processed shipments and maintained organized stock shelves.  Processed all sales transactions accurately and in a timely fashion.  Unloaded trucks, stocked shelves and carried merchandise out on the floor  for customers.  Marked clearance products with updated price tags.  Worked as a team member performing cashier duties, product assistance and cleaning.         11/1984   to   05/1986     Payroll Clerk    Company Name   －   City  ,   State      Computed hours and applied to individual client accounts   Processed payroll and employee pay adjustments.  Verified that information in the computer system was up-to-date and accurate.  Processed confidential tax form information.  Assisted with payroll preparation and entered data into cumulative payroll document.  Verified and printed W-2 year end reports         06/1983   to   07/1984     Cash Office / Bookkeeper - Apparel Departments    Company Name   －   City  ,   State      Handled cash and deposits using the proper accounting procedures and documentation.  Entered weekly sales and customer count sheets for review by management.  Processed payroll and employee pay adjustments.  Maintained up-to-date knowledge of store policies regarding payments,  returns and exchanges.  Cross-trained and provided back-up for other customer service  representatives when needed.  Computed accurate sales prices for purchase transactions.  Worked as a team member performing cashier duties, product assistance and  cleaning.  Expressed appreciation and invited customers to return to the store.  Interacted with customers and retail buyers to follow-up on shipping statuses  and expedited orders.  Assisted customers with store and product complaints.  Compiled weekly monetary reports and records for store managers.  Maintained adequate cash supply in cash drawers in multiple checkout  stations.  Responsible for ringing up customers in a timely manner and guaranteeing  high level of customer service.  Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.  Processed merchandise returns and exchanges.          Education     2015     Associate of Arts  :   Sociology Sociology, Psychology and Communications    Sinclair Community College   －   City  ,   State      GPA:   Dean's List Academic Achievement Award 
The National Society of Leadership and Success    Sociology Sociology, Psychology and Communications Dean's List Academic Achievement Award 
The National Society of Leadership and Success     