         ASSISTANT TO BUSINESS DEVELOPMENT ADMINISTRATOR           Professional Profile     Organized administrative professional with hands-on experience supporting business areas such as real-estate, finance, database management, customer service and human resources. Collaborative team player with strong communication, decision-making and time management abilities.        Qualifications          Able to meet performance and outcome goals  Create and maintain employer and client databases and files  Effectively identify client needs through good judgment and interview techniques  Maintain updated case notes on each client   Provide assistance and guidance relating to the interview process  Conduct employer outreach as needed      Conduct follow-up evaluations with client and employer  Develop job opportunities and act as a liaison between client and the employer   Maintain timely documentation and reports according to stated guidelines   Provide referrals to community partners  Conduct program presentations   Detail oriented, flexible and reliable            Relevant Experience    Managed major office relocation with only one day of downtime.      Experience      Assistant to Business Development Administrator    January 2016   to   Current     Company Name   －   City  ,   State       Updated employee paperwork and records.     Greeted visitors promptly and directed to correct locations.      Scheduled appointments and maintained master calendar.      Wrote professional business correspondence.      Drafted internal documents and memoranda.     Prioritized project components and organized scopes.     Liaised directly with customers to meet needs and maintain satisfaction.            Office and Sales Manager    November 2013   to   January 2015     Company Name   －   City  ,   State      Successfully managed the activities of five team members in multiple locations.   Created training manuals targeted at resolving even the most difficult customer issues.     Developed, implemented and monitored programs to maximize customer satisfaction.     Verified that information in the computer system was up-to-date and accurate.     Verified and logged in deadlines for responding to daily inquiries.     Identified operational processes inefficiencies and recommended necessary improvements.     Provided base level IT support to company personnel.     Resolved customer complaints and concerns with strong verbal and negotiation skills.     Maintained composure and patience in face of difficult customer situations.     Trained new employees and explained protocols clearly and efficiently.     Solicited referrals from satisfied clients.       Developed and executed sales promotions.       Cold-called prospective customers to build relationship.         Generated high volume of referrals.         Evaluated and managed new strategic business opportunities.         Designed web and other content, including monthly newsletters and promotional calendars.           Educated clients on the current real estate market and answered any questions they had.           Acted as a listing agent for brokers.           Coordinated appointments with prospective buyers to showcase houses and plots.           Verified that the legal formalities were completed prior to closing dates.             Negotiated contracts and coordinate with lenders, attorneys and inspectors.                 Administrative and Legal Assistant    June 2005   to   January 2013     Company Name   －   City  ,   State       Accurately entered client data into a company-based software program.     Organized client calendars, prepared mailings and handled high call volumes.     Examined Deeds of Trust to determine the grantor, grantee, trustee and loan amount.       Drafted judicial correspondence and handled all court mailings.       Researched documents and publications for details that would establish evidence.       Arranged all correspondence on behalf of the attorney.       Worked with attorneys and case reviewers to resolve legal complaints.       Prepared clients for appointments and interviews.       Traveled with the manager to take notes and dictation at meetings.       Handled incoming and outgoing correspondence, including mail, email and faxes.       Screened telephone calls and inquiries and directed them as appropriate.       Devised and maintained office systems to efficiently deal with paper flow.       Typed documents, updated websites and compiled information for meetings.      ​           Education      Bachelor of Science   :   Applied Studies/Online      C. S. U. Dominguez Hills (CSUDH)   －   City  ,   State  ,   USA      Candidate for graduation December 2016   Coursework in Marketing and Public Relations     Coursework in Organization Leadership     Coursework in Organizational Behavior     Coursework in Public Policy   Coursework in Public Relations      Coursework in Communications, English         and Journalism coursework       Dean List 3.9 GPA             Legal Studies  ,   2014    Pasadena City College   －   City  ,   State  ,   USA        American Bar Association Approved Certification        Coursework in Legal Terminology      Coursework in Courts and Political Science      Legal system software training     Coursework in Probate and Criminology  Coursework in Immigration and Business law   Coursework in Family law and civil code of procedures          California Real Estate Salesperson License    :   Real Estate   ,   2005    Real Estate Trainers    －   City  ,   State  ,   USA            Skills     Adobe Acrobat, Microsoft Office, Outlook, Client and Employee Management, Excellent Customer Service Skills, Client Relations, Privileges & Fiduciary Understanding, Budgeting and Financial Planning            