         INFORMATION TECHNOLOGY SPECIALIST         Summary      Recent graduate seeking opportunity in hardware and software support. Highly poised and dedicated with strong education and training in supporting computer issues.  Systematic IT professional proficient in network, project and emergency management. Able to install hardware, patch software and configure internal systems. Complex problem-solver with top-notch planning and communication strengths.  Resourceful team player and fast learner seeking to leverage background into a database administrator role with a progressive organization.        Skills          Hardware updates  Process improvement implementation  Permissions management  Software licenses and patches  Excellent problem solving skills  Operating systems      Task estimation  GUI and tools  Knowledge of streaming video platforms  Timeline management  Operational support  Windows operating systems            Experience      Information Technology Specialist  ,     02/2019   to   Current     Company Name   –   City  ,   State      Coordinated installation of Microsoft software systems and collaborated with user experience team on design and implementation of new features  Kept hardware and software systems current with latest patches and current licenses  Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers  Trained new employees on support processes, procedures and knowledge base  Mentored other technical engineers and support professionals to provide professional development and skill enhancement  Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources         Shift Leader  ,     11/2016   to   Current     Company Name   –   City  ,   State      Assigned daily tasks to employees and monitored activity and task completion.  Diligently restocked work stations and display cases.  Routinely moved and stocked food products weighing up to  40  pounds.  Performed all position responsibilities accurately and in a timely manner.  Strictly followed all cash, security, inventory and labor policies and procedures.  Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.  Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.  Reported to all shifts wearing a neat, clean and unwrinkled uniform.  Handled currency and credit transactions quickly and accurately.  Followed food safety procedures according to company policies and health and sanitation regulations.         Customer Service Representative  ,     04/2017   to   09/2017     Company Name   –   City  ,   State      Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.  Operated a POS system to itemize and complete an average of  50  customer purchases.  Routinely answered customer questions regarding merchandise and pricing.         Chef  ,     06/2016   to   02/2017     Company Name   –   City  ,   State           Education and Training      GED        Fremont Adult & Continuing Education   -   City  ,   State             Information Technology  ,   2019     Unitek College - Fremont   -   City  ,   State             Skills      Hardware updates  Process improvement implementation  Permissions management  Software licenses and patches  Excellent problem solving skills  Operating systems    Task estimation  GUI and tools  Knowledge of streaming video platforms  Timeline management  Operational support  Windows operating systems        Work History      Information Technology Specialist  ,   02/2019   to   Current     Company Name   –   City  ,   State      Coordinated installation of Microsoft software systems and collaborated with user experience team on design and implementation of new features  Kept hardware and software systems current with latest patches and current licenses  Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers  Trained new employees on support processes, procedures and knowledge base  Mentored other technical engineers and support professionals to provide professional development and skill enhancement  Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources         Shift Leader  ,   11/2016   to   Current     Company Name   –   City  ,   State      Assigned daily tasks to employees and monitored activity and task completion.  Diligently restocked work stations and display cases.  Routinely moved and stocked food products weighing up to  40  pounds.  Performed all position responsibilities accurately and in a timely manner.  Strictly followed all cash, security, inventory and labor policies and procedures.  Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.  Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.  Reported to all shifts wearing a neat, clean and unwrinkled uniform.  Handled currency and credit transactions quickly and accurately.  Followed food safety procedures according to company policies and health and sanitation regulations.         Customer Service Representative  ,   04/2017   to   09/2017     Company Name   –   City  ,   State      Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.  Operated a POS system to itemize and complete an average of  50  customer purchases.  Routinely answered customer questions regarding merchandise and pricing.         Chef  ,   06/2016   to   02/2017     Company Name   –   City  ,   State        