         PASSENGER SERVICE AGENT       Career Overview     Customer support professional offering versatile communication skills. Proficiency in sales, problem resolution, ticketing experience and strong client management experience. Positive individual, who readily adapts to change, works superbly independently and with others, is experienced overseeing a team and exceeds expectations. Able to juggle multiple priorities and perform in fast settings without compromising quality of service.       Core Strengths          Excellent communication skills.  Highly skilled in interacting with clients and achieving customer satisfaction as well as product sales.  Extensive knowledge of current Airport security rules and regulations.  Highly trained to work autonomously.  Expert knowledge of Airline softwares like Amadeus, Altea, Gaetan, Oscar and some deltamatic.      Excelent knowledge of Computers and technology.  Creative problem solving  Courteous and professional demeanor  Energetic work attitude  Native speaker of Spanish and English, highly proficient is spoken French              Accomplishments     I have received training and direction from many companies and from many Supervisors that i am able to put to use in everyday situations to achieve a successful experience whether it be a business transaction or a simple encounter.       Work Experience      Passenger Service Agent   04/2010   to   Current     Company Name   City  ,   State       I am a lead agent on departure and arrivals of our flights, I am a highly skilled lead agent in flight monitoring as well as an experienced ticket sales agent.  I take the initiative to handle passengers during flight disruptions, i provide superior customer service assistance, from re-booking to holtel vouchers and the goal is always to retain them as a customer and maintain their positive outlook of our company.  I come up with ideas to help my team work smoothly together day to day, having an action plan is key.  I aim to ease the experience of flying for our customers.  I implement company policy, security requirements, check-in baggage, direct passengers to designated areas, provide necessary information and handle massive crowds.  I dissolve potential uncomfortable situations for the client and maintain their satisfaction while still abiding by company regulations.  I handle passengers requiring special assistance (reduced mobility passengers, parents with infants).  As a senior lead agent i shadow and oversee newly trained agents to their roles, great communication is key.          Assistant Buyer   06/2007   to   12/2009     Company Name   City  ,   State       Handled multifaceted clerical tasks (ex. data entry, filing, records management and billing) as the Assistant to the Apparel Buyer of the chain.  Coordinated events, monitored the buyer's weekly schedule, made orders and monitored inventory databases and scheduled/ensured the timely delivery of merchandise.  Oversaw and instructed 2 people to assist me with orders and communicating with the warehouse and directing the vendors through our complex delivery process.  Noted and resolved errors, assisted with suggestions for store distribution based on sales reports, location and statistics.  Interacted with our top vendors at special events and maintained clear lines of communication with multiple departments of our company via email/telephone etc.          Sales Associate Supervisor   07/2005   to   06/2007     Company Name   City  ,   State       Trained and directed new personnel to operate the cash reigisters, scanners, and computers, store re-stocking, floor displays and daily procedures in the stores' fast paced, busy environment.  Balanced cash registers at the end of each persons shift.  Courteously greeted clients and interacted with them, explained sales promotions and encourage special purchases.   Guided cashiers through returns and exchange processes as required.  Opened and closed the store on weekends to relive the manager.  Promoted to corporate office position stated above as Famous Horse Co.          Educational Background      Associate of Science  :   Nursing   2013       Queensborough Community College   City  ,   State        Studied Nursing Education, Human Resources   Studied Psychology & Sociology; Human Behaviors   Studied Business and Computers         High School Diploma  :   Business    2007       Jonh Bowne High School   City  ,   State        Diploma with merits and regents endorsements         Qualifications     Excellent communication skills, Manages and dissolves conflict, Strong organizational skills, Easily adapts to a changing environment, Team player, Clients relations, Can tolerate stress very well, Can contour and transition in any conversation, Strives to maintain quality service levels, Takes criticism and direction well, Positively exudes her presence is a room, Participates well in public speaking, Easily conforms to new regulations and rules, Can communicate professionally with others, Experienced in guiding a team, Motivated to achieve targets set, Appeases the attitude of others positively, Focus on diverse responsibilities    