         CUSTOMER SERVICE REPRESENTATIVE           Summary    To obtain a position that will enable me to use my organizational skills and
ability to work with people, in a stable environment that will lead to a lasting
  relationship.          Experience         January 2014   to   Current     Company Name   －   City  ,   State      Phoenix Aviation has provided me with an extensive knowledge of aviation
          amongst multiple product lines; while remaining task oriented and working
          as a team member.  I currently work with the Agriculture, Commercial Aircraft, Commercial
          Airport, and Airline product lines.  Having knowledge of multiple product
          lines is an asset, because I am able to assist multiple underwriters and
          underwriter assistants throughout the company.  Issue new business and renewal binders, endorsements, and any mid-term
          changes that may occur, while maintaining monthly reports for the
          commercial and airline policies.  Assist brokers on a daily basis with a concerns or questions concerning
          policies, certificates, loss runs, invoices, and endorsements for Agriculture,
          Commercial, and Airline products.  Familiar intranet and internet based systems that incorporate a paperless
          process.  I have received numerous awards for going above and beyond for my
          manager and multiple underwriters.          Customer Service Representative    February 2013   to   January 2014     Company Name   －   City  ,   State      AIG Aerospace has provided me with the knowledge of aviation and ability
          to assist brokers; while also working as a part of a team and providing the
          best customer service.  Having knowledge of aviation is useful in assessing aviation risk, which
          includes aircraft specifications, reviewing pilot experience, and etc.; to
          produce computer-generated quotes and binders.  Issue endorsements, binders, and policies for light general aviation aircrafts
          and also maintain renewals on a continuing basis through the updating
          underwriter information for renewal proposals.  Manage and respond to brokers on a daily basis with any concerns and
    questions regarding accounting, underwriting, renewals, policy terms and
    conditions, non-ownership program, and providing training to brokers
    regarding an external quote system.  Familiar with intranet and internet based systems that incorporate a
    paperless process.  Research and corrected any premium discrepancies by offsetting balances
    in the accounting system.          Device Support Center Manager    January 2008   to   Current     Company Name   －   City  ,   State      Flextronics has provided me with the managerial skills needed to supervise,
     communicate, and manage the overall performance of staff in the store.  Analyze the daily reports of data received, giving recommendations, and
     developing strategy plans on how to improve quality and quantity for the
     company.  Taking inventory of all supplies, mobile devices, and accessories
     in the store and documenting daily transactions.  Mobile devices have become a very important aspect of our culture and
     therefore it is a necessity that customer's problems be resolved as soon as
     possible.  My experiences have given me the ability and the expertise to
     train other employees, while staying abreast on AT&T mobile devices and
     the latest technology.  At Flextronics, we have mandatory quotas that must be met monthly to
     achieve or support center goals, visions and objectives.  I have the aptitude
     to achieve goals independently or in a group setting; while being able to
     motivate myself and others.  I am excellent at multi-tasking and maintaining
     flexibility.  My daily duties consist of assisting customers in person and on the phone.  My verbal communication skills allow me to effectively communicate
     Flextronics position, while listening and asking questions to meet the
     customer's needs.  I am empathy when listening to others; while educating
     customers about their devices and resolving issues.  My written communication skills are another essential part of my daily
     duties at Flextronics.  For every customer that comes to the store their
     account must be annotated.  The annotations must include the customer's
     name, issue, troubleshooting steps that were performed, results of those
     steps, and the resolution of the issue.  My organizational skills are invaluable within the device support center.  Due to there being an abundance of customers and their wireless devices.  It is imperative to be organized especially dealing with customers
     proprietary information.  These skills help me to be more efficient in
     supervising and managing other employees; while remaining attentive to
     the customer.  I have been awarded employee of the month for five months.  Along with
     numerous emails and phone calls with positive feedback from customers.  I
     was also sent to Shreveport, LA because of my expertise to assist
     employees and customers.          Education      Baccalaureate of Science   :   Business Administration/Marketing  ,   2008    Business Administration/Marketing University of Louisiana at Lafayette          Skills    accounting, accounting system, customer service, inventory, listening, managerial, managing, multi-tasking, organizational skills, policies, proposals, quality, Research, strategy, supervising, phone, troubleshooting, underwriter, underwriting, verbal communication skills, written communication skills   