         CLIENT ADVOCATE / ESCALATION SPECIALIST       Summary     Experienced with over 10 years in high-level executive support roles. Organized, professional, and committed to delivering high quality results with little supervision.  Jack of all trades and wearer of many hats.        Highlights          Results-oriented  Self-directed  Strong problem solver      Dedicated team player    Strong interpersonal skills         Microsoft Office proficiency                 Experience      Client Advocate / Escalation Specialist     Nov 2015   to   May 2016      Company Name   -   City  ,   State     Takeover of escalated calls from customer service  Coached customer service representatives to improve skills         Business Manager, HR Coordinator, Training Coordinator, Receptionist     Jun 2008   to   Oct 2015      Company Name   -   City  ,   State     Managed administrative, accounting, financial, and purchasing functions for the office and the individuals supported   Assisted with recruiting and orientating new employees   Performed bi-weekly payroll, reconciled payroll, created payroll reports used for budgeting and to adjust staffing   Managed and audited employee personnel and training files   Maintained employee training database and ensured employees were current in training  Purchased office and janitorial supplies   Acted as receptionist and managed a multi-line telephone system          Records Management / Document Management System Implementer     Jan 2007   to   Nov 2007      Company Name   -   City  ,   State     Assisted in building a DMS library that fit the global model for the site  Assisted with department and site-wide document audits         Telerecruiter     Feb 2005   to   Jun 2005      Company Name   -   City  ,   State     Contacted blood donors, scheduled future appointments, and updated contact information.  Trained new telerecruiters.         Student Administrative Assistant Vice Chancellor     Sep 2001   to   Sep 2004      Company Name   -   City  ,   State     Independently created database and audited university resident alien files in university's HR department during free time, which saved the university a minimum of $200,000 in potential fines  Managed the university's utilities, legal bills, and contract database  Created and maintained database for university's Business Travel Account         Education      Bachelor of Arts  ,   Political Science Pre-Law   2017     University of New Orleans   -   City  ,   State           Classes are online and will not interfere with work.        Certificate  ,   Paralegal   2016     East Tennessee University   -   City  ,   State            Skills      Strong clerical, management, and administrative skills  Microsoft Office  Customer service     