         ADJUSTER           Experience      Adjuster  ,     07/2018   to   Current     Company Name   –   City  ,   State      Manage, Investigate, evaluate and negotiate moderate to high exposure, complex coverage and liability claims resulting from automobile accidents.  Communicate with insureds, claimants, witnesses, police and other parties in order to gather information regarding coverage and liability.  Negotiate and settle bodily injury claims directly with insured's and claimants on first call.  Making sure correct reserves are opened for each exposure.  Evaluate medical records, demand packages on injury claims to determine valuation of each claim using Mitchell Decision Point and Claims IQ.  Negotiate settlement of injury claims with attorneys within the first 60 days.  Identify fraud indicators for special investigation referral.  Recognize recovery opportunities in regards to subrogation and salvage.         10/2016   to   06/2018     Company Name   –   City  ,   State      Investigate, evaluate and negotiate moderate to high exposures, complex coverage and liability claims resulting from automobile accidents.  Recognize excess exposures and effectively communicate verbally and in writing to all parties.  Assist internal and external customers with problems or questions regarding claims by phone or through written correspondence while providing a high level of customer service.  Negotiate and settle bodily injury claims directly with insured's and claimants on first call.  Making sure correct reserves are opened for each exposure.  Negotiate timely and appropriate settlements with claimants, insureds and attorneys and issue payments.  Identify and refer suspicious claims to a Special Investigation Unit.  Recognize recovery opportunities in regards to subrogation and salvage.         07/2015   to   10/2016     Company Name   –   City  ,   State      Investigate, evaluate, negotiate and settle 1st and 3rd party homeowners property claims ranging from low to high complexity.  Managed third party vendors for temporary housing, handling claims in compliance with various state guidelines.  Assist internal and external customers with problems or questions regarding claims by phone or through written correspondence while providing a high level of customer service.  Facilitated services of local police departments and vendors to assist insured with coordination of emergency benefits and services.  Recognized and Processed claims as needed for subrogation.         10/2006   to   06/2015     Company Name   –   City  ,   State      Investigate, evaluate and negotiate moderate to high exposures, multi vehicle, disputed/undisputed liability claims.  Interact effectively with customers, lawyers, medical providers, insurance agents and other public personnel involved in the claims process.  Document claims files accurately and promptly while maintain company metric goals.  Provide excellent customer service while delivering difficult conversations.  Mentoring less experienced adjusters and assisting in their training and development.         Work History      Adjuster  ,   07/2018   to   Current     Company Name   –   City  ,   State      Manage, Investigate, evaluate and negotiate moderate to high exposure, complex coverage and liability claims resulting from automobile accidents.  Communicate with insureds, claimants, witnesses, police and other parties in order to gather information regarding coverage and liability.  Negotiate and settle bodily injury claims directly with insured's and claimants on first call.  Making sure correct reserves are opened for each exposure.  Evaluate medical records, demand packages on injury claims to determine valuation of each claim using Mitchell Decision Point and Claims IQ.  Negotiate settlement of injury claims with attorneys within the first 60 days.  Identify fraud indicators for special investigation referral.  Recognize recovery opportunities in regards to subrogation and salvage.           10/2016   to   06/2018     Company Name   –   City  ,   State      Investigate, evaluate and negotiate moderate to high exposures, complex coverage and liability claims resulting from automobile accidents.  Recognize excess exposures and effectively communicate verbally and in writing to all parties.  Assist internal and external customers with problems or questions regarding claims by phone or through written correspondence while providing a high level of customer service.  Negotiate and settle bodily injury claims directly with insured's and claimants on first call.  Making sure correct reserves are opened for each exposure.  Negotiate timely and appropriate settlements with claimants, insureds and attorneys and issue payments.  Identify and refer suspicious claims to a Special Investigation Unit.  Recognize recovery opportunities in regards to subrogation and salvage.           07/2015   to   10/2016     Company Name   –   City  ,   State      Investigate, evaluate, negotiate and settle 1st and 3rd party homeowners property claims ranging from low to high complexity.  Managed third party vendors for temporary housing, handling claims in compliance with various state guidelines.  Assist internal and external customers with problems or questions regarding claims by phone or through written correspondence while providing a high level of customer service.  Facilitated services of local police departments and vendors to assist insured with coordination of emergency benefits and services.  Recognized and Processed claims as needed for subrogation.           10/2006   to   06/2015     Company Name   –   City  ,   State      Investigate, evaluate and negotiate moderate to high exposures, multi vehicle, disputed/undisputed liability claims.  Interact effectively with customers, lawyers, medical providers, insurance agents and other public personnel involved in the claims process.  Document claims files accurately and promptly while maintain company metric goals.  Provide excellent customer service while delivering difficult conversations.  Mentoring less experienced adjusters and assisting in their training and development.         Education      High School Diploma        John F. Kennedy High School               Summary     Insurance Claims Adjuster with 12 year background in the auto and homeowners insurance industry. 
Looking to build a long term career with a dynamic company that allows opportunity for career growth.  Designated Home State All-Lines Adjuster's License  Team- Orientated candidate who is able to provide assistance where needed to complete tasks.  Communicate effectively with the ability to adjust to the audience as necessary.  Licensed property and casualty adjuster with multiple licenses for several states.       Highlights          Benefits  Excellent customer service  Customer service  Insurance  IQ  Mentoring  Personnel  Police      Settlements  Phone  Valuation  Written  Negotiation skills  Time management  Data analysis  Personable            Skills     Benefits, excellent customer service, customer service, insurance, IQ, mentoring, personnel, police, settlements, phone, valuation, written    