         FINANCIAL AID SPECIALIST           Summary    Dedicated results-oriented business professional experienced in customer service and financial aid administration. Superior communication and training skills, builds positive relations with internal and external clients. Versatile problem solver who implements plans that exceed objectives. Technically proficient in Sunguard's Banner and Ellucian's Datatel Colleague student information systems as well as Microsoft business applications: Additional capabilities in:
		Customer Service		Budget Management		Business Analysis	
		Problem Resolution		Productivity Improvements		Process Enhancements	
		Training		Documentation		Planning/Organization          Professional Experience      Financial Aid Specialist    January 2012   to   Current     Company Name   －   City  ,   State      Counsels and advises students concerning financial aid opportunities, application processes and financial management strategies.  Educates students in the identification of all sources of financial aid available, including the requirements and regulations within programs.  Successfully manages $30,000 annual childcare assistance budget.  Interprets, implements and ensures the College is in compliance with state and federal agencies by maintaining a thorough knowledge of federal and state financial aid, scholarship rules and     regulations.  Determines eligibility and awards financial aid applicants utilizing various software packages.  This  includes processing applications and corrections, document tracking, completing the verification process, generating tracking and award notifications.  Develops and maintains effective working relationships with client/customer in order to initiate, facilitate, and complete work in assigned student service program area.  Prepares, updates and coordinates policies and procedures for administering the Federal Pell Grant,     North Carolina Community College Grants, Education Lottery Scholarship, and childcare assistance  fund programs.  Performs research, data collection, and analysis of information, and report writing.  Utilizes,  reconciles, and manipulates data from different internal and external software.          Student Services Specialist/Financial Aid Counselor    January 2010   to   January 2012     Company Name   －     State      Counsels prospective and enrolled students, parents and community members on all aspects of  financial aid.  Reconciles differences that arise between what was awarded and what the student is eligible to receive for state and federal student aid.  Communicates and works with employees to gain understanding of a commitment to set work standards, processes, and procedures.  Develops and maintains effective working relationships with client/customer in order to initiate, facilitate, and complete work in assigned student service program area.  Performs research, data collection, and analysis of information, and report writing.  Utilizes,  reconciles, and manipulates data from different internal and external software systems.  Selected Accomplishments Achieved Financial Aid Employee of the Quarter for 3rd Quarter of 2010 for superior performance.             January 2007   to   January 2010     Company Name   －   City  ,   State      Special Assets Adjuster 1 Minimizes delinquency rates on retail loans through successful negotiations and problem resolution with clients.  Improves processes in management of delinquent loans-through thorough analysis-preventing foreclosures, charge-offs, and repossessions.  Updates management and branch lenders with regular reports on project progress and outcomes.  Ensures accurate, up-to-date processing and documentation after review of loan services files.  Selected Accomplishments Contributed to a drop in delinquency from 9.98% to just 3.12% in 1 year through personal achievement and productivity-enhancing suggestions, such as starting with past-60-day notices first.  Doubled monthly collections goal, exceeding $105,000 in December 2008.  Selected to join a workflow analysis team, documenting critical data surrounding daily activity.          Education and Training      Bachelor of Science   :   Business Administration Finance Management Information Systems  ,   2008    UNIVERSITY OF NORTH CAROLINA AT PEMBROKE   －     State      Business Administration Finance Management Information Systems            Affiliations    Member, National Association of Student Financial Aid Administrators, 2010 - Present 
Member, Southern Association of Student Financial Aid Administrators, 2012 - Present
Member, North Carolina Association of Student Financial Aid Administrators, 2010 - Present      Skills    budget, client, clients, data collection, documentation, Financial, financial management, Grants, 98, works, negotiations, policies, problem resolution, processes, Improves processes, progress, report writing, research, retail, workflow analysis   