         ADVISOR       Summary     Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.        Skills          High customer service standards  Call center management experience   Proficient in customer account software        Strong problem solving ability  Conflict resolution proficiency​  Customer Relationship Management software (CRM)            Accomplishments     Promoted to Call Center Manager in 2002.       Experience      Advisor   02/2007   to   08/2016     Company Name   City  ,   State      Supervise a team of over 10 employees  Make adjustments on customer accounts as needed  Assist itune customers by adding or deleting services and products  As an adviser I am the customer's first point of contact representing Apple  Support many popular products like iPhones, iPads, MacBooks, and desktop Macs            Healthcare Representative   08/2005   to   02/2007     Company Name   City  ,   State      Looked up members charts to give lab results apon request.   Assisted Members with appointments, referrals and tranferring to a nurse.  Maintained 100% compliance with all hospital and government regulations (HIPPA).   Confirmed and updated personal information every call to make sure Kaiser member accounts where up to date.         Billing Specialist Supervisor   04/2001   to   08/2005     Company Name   City  ,   State      Supervised 10- 15 call center employees   Provided employee training as needed to my teamAssisted Comcast customers with billing inquiries and disputesImplemented employee incentives to keep up employee morale          Education and Training      Bachelor of Arts  :   Business Management   2017       University of Phoenix    Business Management Rancho Cordova, Ca, USA        Skills    Professional, friendly, compassionate, active listener who processes the ability to Multi-task   