         CUSTOMER SERVICE AGENT           Professional Summary     To obtain a position that will provide me with the necessary tools in order for me to provide excellent customer service. One that will allow room for advancement and continued educational training.       Skill Highlights          Medical terminology	  Close attention to detail  ICD-9 (International Classification of Disease		  Adept multi-tasker	  Office support (phones, faxing, filing)  Records maintenance professional	  Excellent verbal communication  Familiar with commercial & private insurance	  Resourceful and reliable worker  Excellent problem solver  Insurance and collections procedures	      Composed and professional demeanor   10 key (11000kpm)   Administrative Assistant   Billing   CPR certified   CPT  Data entry   NexGen    EHR  Dispatching   Documentation filing   Goldmine  Scanning & indexing  Lawson    Medisoft   Microsoft Excel    Typing 45wpm,  Workflow Onbase   Heat   Fast Track  Allegra  Artiva            Professional Experience      Customer Service Agent    February 2015   to   Current     Company Name   －   City  ,   State     Answering phones   Discussing patient accounts with the patients  Providing assistance to patients with their bills  Reading EOB's to provide information  Collecting payments  Scheduling payment plans for large balance accounts  Updating patient information in Allegra  Changing the strategy on accounts   Update insurance information  Schedule claims to be sent  Print and mail documents (Financial Assistance Forms, Itemized Bills, Statements, & Receipts)   Fax documents  All other duties as assigned by management         File Clerk    July 2014   to   February 2015     Company Name   －   City  ,   State      Sorting & prepping paper termed Employee Files Accurately removing any confidential patient information from all Employee files prior to scanning and indexing them.  Working a daily report in Onbase Workflow to ensure all applications and background check information are properly scanned and indexed in the employees chart.  Scanning and indexing supporting I9 documents Manual entry of I9 information into Heat Application Prepping and Sorting Education assistance documentation prior to scanning.  Upload & Index documents sent via e-mail to the Medical Records online queue.          DME Billing Specialist    April 2013   to   March 2014     Company Name   －   City  ,   State      Responsible for obtaining evidence of Durable Medical Equipment dispensed.  Billing charges for equipment to the patient and/or insurance company.  Obtaining evidence was not limited to reading doctor/surgical notes, locating & applying the appropriate diagnosis code (ICD-9) in order to ensure coverage.  Locating ABN and other physical documentation scanned into the patient's medical chart for Medicare Billing.  Maintaining deadlines and timely filing limits set forth by the appropriate insurance provider of the patient.  Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.  Maintained strict patient and physician confidentiality.          BILLING DOCUMENT SPECIALIST    May 2006   to   March 2013     Company Name   －   City  ,   State      Responsible for the data entry of orders for Durable Medical Equipment dispensed from Advocate Hospital Emergency Rooms and Doctor's Offices.  Applying the correct ICD-9 code and code coordinate based on the equipment provided.  Responsible for answering and dispatching calls within the facility using Alcatel Overhead paging as well as through the phones.  Assisted patients with questions in regards to their delivery of equipment or other services provided.  Assisted walk-in patients with picking up or returning equipment.  Created Letters and Certificates of Medical Necessity for Durable Medical and Respiratory Equipment.  Contacted Physician's Offices to obtain this form of documentation for billing purposes.  Searched data base for appropriate diagnosis codes, ABN's, and other signed physician's orders in order to provide proof for billing to patient's insurance provider.  Volunteer experience WLQ Committee- 3 years Respect Initiative Committee 2 yrs.  Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.          Education and Training      AAS   :   Medical Billing & Coding Reimbursement  ,   2016    Bryant & Stratton College    －   City         Billing and Coding Reimbursement         Health Service Administration

Continuing education in Medical Coding & Reimbursement

Medical Administrative Assistant Certificate of Completion: 1/2005   :   Admin Assistance  ,   2004    Everest College   －   City  ,   State       Medical Administrative Assistance         Skills     10 key, Administrative Assistant, attention to detail, Billing, CPR certified, CPT, data entry, data base, delivery, diagnosis, dispatching, documentation, e-mail, Fast, faxing, filing, forth, Goldmine, ICD-9, indexing, Insurance, Lawson, Letters, notes, Medical Coding, Medical Terminology, Medisoft, Microsoft Excel, Office, problem solver, Coding, reading, Scanning, Sorting, phones, Typing 45wpm, verbal communication, Workflow, Allegra, Artiva    