         SENIOR STUDENT ACCOUNTS OFFICER           Summary     Dedicated Financial Aid/Student Accounts Officer with 7 years of experience delivering outstanding service to prospective and current students and their parents. Well-versed in working with student information systems, Campusvue, PowerCampus and PowerFAIDS. Extensive experience working with student financial aid programs and federal regulations. Self-motivated professional highly proficient in developing creative solutions and implementing objective decision making. Maintains a positive attitude and works hard to build team relationships.Desires a role of increased responsibly and authority. Experienced in budgeting and strategic planning.       Highlights          Microsoft Office  ImageNow  CampusVue  PowerCampus  PowerFAIDS  VA Once  Right Signature   Ten Key      Documentation and reporting  Packaging student aid awards  Federal financial aid need analysis  Polished communication skills  Process implementation  Cultural sensitivity  Problem resolution  Member of NASFAA            Experience      Senior Student Accounts Officer    September 2012       Company Name   －   City  ,   State      Complete financial planning with prospective and current students   Ensure that students are aware of enrollment requirements to receive Federal and Institutional Aid  Award and certify Federal and Private Loans for undergraduate and graduate students   Counsel and advises students and parents on their financial options and  obligations   Award financial aid and adjust funds due to enrollment status   Audit student files to ensure compliance with Federal regulations  Collect current and past due payments from new, current, and withdrawn students   Work with students to set up payment plans that fit their budget and meets University guidelines   Provide quality customer service to all students, faculty and staff  Maintain logs and records of all tasks   Train new employees   Manage a caseload of 400 students   Counsel VA students on their benefits   Complete the financial aid verification process   Responsible for invoicing self pay students   Responsible for retention goals   Ensures students are financially eligible to continue their classes   Maintain a performance record of at or above 99% of students to be packaged and repackaged    Assist with Ready to Pay reports   Assist with the  Federal Work Study Program.          Financial Aid Officer    December 2010   to   September 2012     Company Name   －   City  ,   State      Completed financial planning with prospective and current students   Counseled and advised students on their financial options and obligations   Audited and reconciled VA and  financial aid files to ensure compliance with Federal regulations   Provided financial aid information to all groups within the organization   Worked with other organizations and departments to promote Financial Aid awareness   Developed and implemented policies and procedures within the department   Helped hire, train and motivate new staff members within the department   Certifying official for the Department of Veteran Affairs   Served on the Student Activities Board   Campus Facilitator for MBA distance learning classes   Worked with students to set up payment plans that fit their budget and met University guidelines   Helped maintained the 90/10 ratio.          Student Accounts Officer and Financial Aid Officer    April 2008   to   September 2010     Company Name   －   City  ,   State      Completed financial planning with prospective students   Counseled students on their financial obligations  Certifying official for the Department of Veteran Affairs   Handled accounts receivable and accounts payable   Helped maintain the 90/10 ratio          Financial Service Representative    March 2007   to   April 2008     Company Name   －   City  ,   State      Sold, opened and maintained customer accounts   Opened and closed loans   Made sales goals   Responsible for lobby management   Licensed Insurance Agent of SunTrust Investment Services, Inc.  Recommended innovative alternatives to customers reduce unnecessary   Researched market trends and surveys and used information to stimulate sales  Lectured on financial management strategies and problem resolution techniques          Teller Supervisor    September 2006   to   March 2007     Company Name   －   City  ,   State      Managed 5 tellers  Created end of the month reports   Enforced bank guidelines  Handled customer complements and complaints   Trained and coached new and current tellers   Vault Teller          Financial Service Representative Level 2    January 2005   to   January 2006     Company Name   －   City  ,   State      Sold, opened and maintained customer accounts  Opened and closed loans  Led sales meetings          Teller    November 2004   to   February 2006     Company Name   －   City  ,   State      Made referrals for potential sales  Advised customers on new products  Cashed checks  Handled deposits          Education      Masters of Business Administration   :   Human Resource Management  ,   2010    Colorado Technical University   －   City  ,   State      GPA:   GPA: 3.73    Human Resource Management GPA: 3.73        Bachelor of Science   :   Business Administration  ,   2008    Virginia Commonwealth University   －   City  ,   State       Small Business and Entrepreneurship         Select  One                Interests          Additional Information          Skills       