         HEALTH ADVOCATE         Professional Summary     I am an empowered health advocate with excellent communication and active listening skills with a strong motivation to succeed. I am seen as reliable and approachable employee who quickly learns and masters new concepts and skills. I am motivated and enthusiastic about helping patients and the community navigate rights and responsibilities during treatment. Personable demeanor with priority on care and service. Seen as a friendly team player with talent for operating in fast-paced, dynamic environments.       Skills          Public Safety  Administrative Support  Proficient in Lytec  Proficient in GSuite  Patient rights  Data entry      Time management  Problem-solving skills  Decision-making abilities  Crisis intervention  Crisis communication            Work History      Health Advocate  ,     03/2017   to   Current     Company Name   –   City  ,   State      Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment  Reviewed all patient paperwork for accuracy, including claims, bills and medico-legal documents  Responded to 15 or more patient concerns and questions with compassionate and knowledgeable service in a day  Entered continuing medical documentation into computer systems and managed database of information  Compiled and reviewed medical charts  Manages approximately 30 incoming calls, emails, faxes per day from patients, pharmacies, and doctor offices  Used Lytec to schedule and manage patient appointments  Balanced cash deposits, credit card payments each day  Took co-payments, compiled daily financial records  Worked effectively with staff from all departments to coordinate resolutions  Helped vulnerable individuals navigate complex healthcare system  Developed and implemented training classes to educate team members and community residents  Resolved patient flow problems, improved operations and provided exceptional client support         Security Officer  ,     08/2015   to   02/2017     Company Name   –   City  ,   State      Preformed and authorized entrance and departure of over 30 vehicles, cargo trucks and visitors  Detected suspicious activities and watched for criminal acts and rule infractions  Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual occurrences  Patrolled private and public community premises to prevent and detect signs of intrusion and secure doors, windows and gates  Checked and secured 14 building entrances over 8 hours  Patrolled 2 square miles of property to ensure safety of employees, homeowners, and guests  Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations         Security Coordinator  ,     12/2019   to   Current     Company Name   –   City  ,   State      Checked identification of all persons entering and exiting facility  Oversaw periodic safety inspections, patrol service and immediate response to all safety-security situations  Remained flexible in rapidly changing environments and adapted to developing situations  Responded to suspicious activities to investigate and resolve concerns with appropriate physical or verbal techniques  Maintained composure and professionalism while screening visitors during high volume periods  Adhered to established procedures and policies and posted orders to include enforcement of company rules, policies and regulations  Answered alarms and investigated disturbances, contacting local law enforcement personnel for escalating crises  Applied effective communication and interpersonal skills when interacting with all levels of personnel and general public  Resolved complaints and issues involving both guests and employees  Completed incident reports by recording observations and occurrences and interviewing witnesses following physical incidents  Worked both independently and collaboratively to resolve urgent issues, which included building and personal incidents  Secured entrances and exits via physical presence and careful monitoring of CCTV  Secured premises and personnel by patrolling property and monitoring surveillance equipment, including CCTV cameras         Education      Bachelor of Science  :   Psychology  ,   04/2017     East Stroudsburg University   -   City  ,   State     Member of Phi Sigma Delta Fraternity, Member of P.R.I.D.E. Club        High School Diploma  :     2017     Naugatuck High School   -   City  ,   State     Graduated in Top 20% of class. GPA: 3.4, Participated in school Marching Band, 2007 to 2009. Participated in school's Percussion Ensemble, 2005 to 2009        Certifications     CPR Certified, 2015-2016 First Aid Training, 2015         Skills      Public Safety  Administrative Support  Proficient in Lytec  Proficient in GSuite  Patient rights  Data entry    Time management  Problem-solving skills  Decision-making abilities  Crisis intervention  Crisis communication        Work History      Transition Health Advocate  ,   03/2017   to   Current     Company Name   –   City  ,   State      Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment  Reviewed all patient paperwork for accuracy, including claims, bills and medico-legal documents  Responded to patient concerns and questions with compassionate and knowledgeable service  Entered details into computer systems and managed database of information  Compiled and reviewed medical charts  Manages approximately 30 incoming calls, emails, and faxes per day from patients and pharmacies  Used Lytec to schedule appointments  Balanced deposits and credit card payments each day  Took co-payments and compiled daily financial records  Worked effectively with staff from all departments to coordinate resolutions         Security Officer  ,   08/2015   to   02/2017     Company Name   –   City  ,   State      Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors  Detected suspicious activities and watched for criminal acts and rule infractions  Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences  Patrolled industrial and commercial premises to prevent and detect signs of intrusion and secure doors, windows and gates  Checked and secured 14 building entrances over 8 hours  Patrolled 2 square miles premises to ensure safety of employees and visitors         Maintenance  ,   09/2014   to   04/2015     Company Name   –   City  ,   State      Vacuumed rugs and carpeted areas in offices, lobbies and corridors  Polished glass surfaces and windows  Removed waste paper and other trash from the premises to designated area  Disinfected and mopped bathrooms to keep them sanitary and clean  Used chemicals and other cleaning equipment in a proper, safe and responsible manner         School Age Teacher  ,   10/2013   to   04/2014     Company Name   –   City  ,   State      Addressed behavioral and learning issues with parents and daycare management  Encouraged good behaviors using the positive reinforcement method  Encouraged children to be understanding of and patient with others  Made nutritious breakfasts, lunches, dinners and snacks for the children  Engaged with children on an individual basis in a pleasant manner  Organized structured learning activities for classroom of 15 students to teach motor skills      