         PUBLIC RELATIONS & DEVELOPMENT ASSOCIATE       Summary    Strong software skills including MS Word, Excel, PowerPoint, Publisher, Banner, VisiFlow, XtenderSolutions, Cisco Agent Desktop, Cisco Supervisor Desktop and Adobe Acrobat.  Proficient with mainstream social networking sites.      Highlights          
 Training and
     development   Team building
     & management    Dedicated to
     process improvement  Invoice
     processing  Management of remote employees      High customer service standards  Client relations specialist   Excellent communication skills    Filing and data archiving  Computer-savvy              Experience     06/2012   -   11/2015     Company Name   －   City  ,   State    Public Relations & Development Associate        Managed the day-to-day operations of the Public Relations and Development Office.  Facilitated the planning and execution of annual fundraisers, including creating invitations, tracking replies, preparing and tracking invoices, depositing payments into the appropriate accounts, paying vendors and preparing and mailing thank you letters.  Processing donations for the Health Fund and Medical Center, Nursing Home, Medical Center, and Dr.  Nicholas DeRobertis Foundation.  Contributed information regarding events and accolades to the Medical Center's employee newsletter.  Assisted in creating marketing and promotional materials.  Monitored the Medical Centers Facebook pages reviews, submitting positive reviews for the employee newsletter and reporting negative reviews to the Vice President for further review.  Managed the physician referral line.  Performed other duties as requested by the Vice President of Human Resources/Public Relations and Development.         06/2010   -   05/2011     Company Name   －   City  ,   State    Specialist        Provided administrative support including answering calls and filing client paperwork.  Contacted clients in arrears to prevent suspension or cancelation of policies.  Reviewed renewals against previous year's policies and created insurance summary booklets for VIP clients.  Contacted policyholders to obtain missing information.  Submitted policies changes and insurance claims to insurance companies on behalf of the client.  Provide customer service, such as giving limited instructions on how to proceed with claims.         07/2004   -   06/2008     Company Name   －   City  ,   State    Admissions Processing Manager        Interviewed, hired, trained, and managed employees of the Admissions Processing Center.  Maintained and administered the admission policies and procedures for all undergraduate and graduate programs.  Recommended and maintained the policies and procedures concerning all aspects of the college's computer systems as they related to admissions.  Assisted in writing and editing admission correspondences to applicants and students regarding their admissions record and standing.  Coordinated with an outside agency to mail correspondences to applicants and students.  Managed the Cisco Phone queue for the Admissions Processing Center.  Managed the testing of system updates as they related to admissions.  Accountable for the accurate and timely processing of admission records and matriculation status.         01/2002   -   06/2004     Company Name   －   City  ,   State    Admissions Processing Assistant Director        Created and maintained VisiFLOW accounts for all college employees.  Trained new employees and managed weekly work schedule.  Supervised workload of the staff and student workers.  Supervised staff and student workers in the absence of the director.  Quality assured work performed by the staff and student workers.  Developed and distributed a manual of admission processing policies and procedures for the Admissions Processing Center.  Continued to perform the duties of the Senior Admission Processing Clerk as needed.         12/2000   -   06/2002     Company Name   －   City  ,   State    Senior Admissions Processing Clerk        Trained new employees and student workers.  Assisted the director in overseeing student workers.  Collected and processed admissions applications, official transcripts and supporting documents.  Determined if applicants met automatic admission standards.         10/1998   -   11/2002     Company Name   －   City  ,   State    Admissions Processing Clerk        Collected and processed admissions applications, official transcripts and supporting documents.          Education     February 2010     Mercy College  City  ,   State      Bachelor of Science  :   Corporate Communications    Corporate Communications        Skills    Seasoned professional with significant
experience in management, employee hiring and training, and customer service,
seeking a position that will fully utilize my skills, and offer an opportunity
for continued professional growth.  Specialties:
Strong software skills including MS Word, Excel, PowerPoint, Publisher, Banner,
VisiFlow, XtenderSolutions, Cisco Agent Desktop, Cisco Supervisor Desktop and
Adobe Acrobat.  Proficient with
mainstream social networking sites.   