         TABLE GAMES DEALER           Summary    Throughout the years, I've been trained to give only the best service and customer care. It is not only about doing the job right, but to make sure the customer is satisfied with their experience. I've progressed from a cashier, to a waitress, to my most recent employment as a blackjack dealer, giving me a total of three years experience in customer care. However, My skills are not limited to this description, so I'm sure I'll be the perfect fit for any position available.       Highlights         Typing speed of 98 WPM, PowerPoint, Word, Access, Excel, Photoshop; Trained to deal: Blackjack, UltimateTexas Hold'em and Three Card Poker. Customer service experience and course training.      Cash handling  Reliable team worker  Neat, clean and professional appearance  Comfortable standing for long time periods  Math and language skills  Delivers exceptional customer service  Engaging personality  Excellent multi-tasker            Experience      Table Games Dealer    November 2012   to   June 2014     Company Name   －   City  ,   State      Educated customers on game rules and mathematical probabilities of various wagers.  Increased volume and loyalty to the casino by attracting new players and building one-on-one relationships with guests.  Took and paid bets and retrieved cards.  Inspected cards and equipment to be used in games to verify proper functioning.  Processed customer transactions involving cash, and casino chips.  Calculated change for currency, chips, vouchers and checks.  Provided excellent customer service for up to (6) players at the same time, including their guests.          Server/Hostess/Cashier    April 2010   to   May 2011     Company Name   －   City  ,   State      Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Facilitated prompt and accurate seating and service of all guests.  Managed closing duties, including restocking items and reconciliation of the cash drawer.  Consistently adhered to quality expectations and standards.   Skillfully anticipated and addressed guests' service needs. Delivered exceptional, friendly and fast service. Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.  Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.  Correctly calculated charges, issued bills and collected payments.  Continually kept carpets and floor clear of debris. Regularly cleaned host stand and buffet area.  Maintained a professional tone of voice and words at all times, including during peak rush hours.  Actively complied with all health department regulations and rectified issues immediately.  Operated and maintained cleaning equipment and tools, including the dishwasher, and hand/table wash stations.  Transported all dirty tableware from dining room to dishwashing area for proper cleaning.  Consistently delivered exceptional customer service by quickly and efficiently clearing restaurant tables.  Stocked and maintained silverware, linen and condiments.  Provided high quality service.          Server/Waiter    February 2009   to   January 2010     Company Name   －   City  ,   State      Delivered exceptional service by greeting and serving customers in a timely, friendly manner..  Consistently adhered to quality expectations and standards.  Delivered exceptional, friendly and fast service.  Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.  Prepared the buffet and salad bar for dinner service.  Continually kept carpets and floor clear of debris.  Maintained a professional tone of voice and words at all times, including during peak rush hours.  Facilitated prompt and accurate seating and service of all guests.  Regularly cleaned host stand and buffet area.  Transported all dirty tableware from dining room to dishwashing area for proper cleaning.  Consistently delivered exceptional customer service by quickly and efficiently clearing restaurant tables.  Supported other areas of the restaurant as necessary, such as setup, cleanup, prep work and equipment maintenance.  Stocked and maintained silverware, linen and condiments.          Education      High School Diploma   :     August 2012    Arkansas City High School   －   City  ,   State      GPA:   Awarded a certificate and special edition of the Webster's New College Dictionary by the Kansas Honors Program of the KU Alumni Association for graduating in the top 10% of my class. Presidential Scholarship January 2012 Awarded Presidential Scholarship to Cowley County Community College for academic excellence.       Presidential Academic Achievement Award, all four years. (2009-2012)  Awarded a certificate and special edition of the Webster's New College Dictionary by the Kansas Honors Program of the KU Alumni Association for graduating in the top 10% of my class.  Awarded Presidential Scholarship to Cowley County Community College (Jan 2012) for academic excellence.   3.927 GPA  Coursework in Spanish (3 years), Calculus, and Chemistry.  Member of Debate and Forensics Club (2 years)          Some Associates   :   Psychology      Cowley County Community College   －   City  ,   State        3.75 GPA  Coursework in Ethics, Computer Applications, Statistics, Psychology and Developmental Psychology          Skills      Typing speed of 98 WPM, Word, Photoshop, Excel, Access, PowerPoint, Multi-tasking and organizational training  Completed course training in customer service and confrontation at First Council Casino Hotel     