         BEHAVIORAL HEALTHCARE HELP LINE AND PSYCHIATRIC EMERGENCY TEAM SUPERVISOR       Professional Overview     Seasoned Licensed Clinical Social Worker dedicated to providing high quality, compassionate, and effective care in role of psychotherapist, educator, and manager.        License     LCS 18224                                               Core Qualifications          Clinical acumen  Multicuturally competent psychotherapist  Clinical supervision  Client-centered care   Quality care focused  Service oriented  Committed to personal and professional growth      Strength based management style  Program development, design, training  Quality review and process improvement  Rapport building  Contract, Criminal, Tort, Probate law familiarity              Education          Glendale College of Law  City  ,   State                  University of Southern California  City  ,   State      Master of Social Work       Graduated with honors             California State University, Northridge  City  ,   State      Bachelor of Arts  :   Psychology     Graduated with honors, member of Psi Chi, Golden Key National Honor Society, Tau Alpha Epsilon Honor Society         Accomplishments     Clinical   Established and operated private practice for 10 years   Documentation   Documentation Influenced creation, design, and reporting fields of patient charting system  Created, implemented system of documentation that resulted in 95% quality assurance scores for several consecutive years   Quality   Standardized chart documentation  Developed telephonic, documentation, performance indicators    ?Training   Wrote training manual and organized resource material  Developed curriculum, taught, and modeled desired skill/outcome  Provided electronic medical record navigation and documentation training ?    Marketing   Increased referrals via Physician Liaison Program, Elder Law attorneys, primary care physicians, psychiatry and addiction medicine providers, law enforcement, EAP providers, community    Workflow Planning   Implemented new work processes which increased efficiencies and productivity        Computer Skills     Proficient: Epic, Word, Lotus, Interqual, NICE, Symposium, Foundations, AZZ cardfile   Familiar: Excel, PowerPoint, Visio        Experience     07/2002   -   Current     Company Name   -   City  ,   State    Behavioral Healthcare Help Line and Psychiatric Emergency Team Supervisor       Clinical supervisor of 24/7/365 psychiatric crisis call center and psychiatric emergency team; interim supervisor to Utilization Management and Bed Finding departments within a large care coordination center; hired, counseled, terminated staff; recorded, tracked, developed performance indicators and performance criteria for evaluations; wrote and updated protocols, policy and procedures, quality review indicators, training manual, meeting minutes, business reports; influenced development and re-design of electronic charting and reporting fields; organized and led new hire, clinical, Frequent Caller, computer, staff meetings/trainings, and holiday, retirement, Social Work Month celebrations; performed web-based in-service work stoppage training to physicians, managers and successfully staffed the crisis line for 48 consecutive hours with no abandoned calls; developed Frequent Caller treatment plan template for coordination and continuity of care; participated and presented statistical data at regional Department Administrators and regional Southern California Quality Assurance meetings; implemented interdepartmental cross training which increased efficiencies, productivity, staff development, and morale; recorded, tracked, ensured staff license renewals, CEUs, mandated organizational classes were completed by due dates; completed bi-monthly payroll and managed all leaves; completed staff scheduling every 6 weeks; decreased tardiness; responded to all IT concerns; reviewed, researched, responded to all critical incidents and complaints; developed work flows that decreased time members spent in non-plan EDs with attention to high quality care and cost containment; answered crisis calls when short staffed; and, shared on-call responsibilities.         03/1998   -   07/2002     Company Name   -   City  ,   State    Licensed Clinical Social Worker/Care Coordinator       Performed biopsychosocial telephonic assessments, crisis intervention, and/or consultation for members, employees, purchaser groups, Employee Assistance Professionals,  management, law enforcement, and emergency department physicians; determined appropriate levels of care; repatriated or case managed members in non-plan hospitals; advocated for members needing psychiatric and/or addiction medicine treatment; care coordinated with the member's treatment team; trained new staff; worked collaboratively on interdepartmental team and developed work flows, procedures, and protocols that increased efficiencies, productivity, role clarity; developed documentation standards; influenced the creation and development of departmental electronic database for charting case notes.        04/1996   -   03/1998     Company Name   -   City  ,   State    Senior Care Network, Clinical Social Worker       Field based case management for disabled adults with chronic mental illness and older adults with co-occurring disorders. Completed in-home assessments and monthly monitoring; client and family counseling, education, and community referrals. Per attorney request, evaluated, wrote report, testified in court (became expert witness) for probate conservatorship hearings; marketed and managed the Physician Liaison program; lead weekly Caregiver support group; underwrote long-term care insurance assessments and benefit determination evaluations; became community resource specialist.        05/1992   -   08/1996     Company Name   -   City  ,   State    Behavioral Science Faculty, Family Practice Residency Program       Social Work Associate in community medical clinic; interviewed prospective residents; developed curriculum, taught, and evaluated performance of Family Practice residents and medical students on the Substance Abuse and Psychiatry rotations; conducted lectures, presentations in class, "Brown Bag lunches," and off-site meetings; set up internal and external training sites and ensured learning objectives were met; education was focused on risk, substance abuse, and biopsychosocial assessments, active listening, interviewing skills, DSM diagnoses while on rounds, during home visits, and co-led therapy sessions; instilled confidence by demonstrating attunement to patient and self, assessment, treatment planning, rapport building skills, and provided after visit summarization/feedback; strengthened teamwork and resident and faculty relationships by incorporating team building activities into staff meetings; liaison to residents who needed psychiatric or health services; provided short/long term individual, couple, family therapy on complicated cases and provided feedback to the resident; and was a preceptor to other MSW students..          10/1991   -   10/2001     Company Name   -   City  ,   State    Psychotherapist       Individual, couple, family therapy with children, adolescents, adults, and older adults. Presenting problems were: depression, anxiety, panic attacks, insomnia, psychosis, explosive rage, adoption, foster care, grief and loss, truancy, trauma, self harm, substance abuse/addiction, gender dysphoria, domestic violence, homelessness,  parenting concerns, care giver burn-out, and school/work stress. Clientele: ethnically, culturally, racially, and socioeconomically diverse.         10/1990   -   10/1991     Company Name   -   City  ,   State    Employee Assistance Program/Mental Health Center, MSW Intern/Social Work Associate       Consultation provided to managers, employees, Human Resources regarding work place problems; Crisis Intervention, short and long-term therapy  provided to contract and company employees, their families, and the community; taught series of classes on Stress Management and Memory Retention. Featured speaker at a "Drugs in the Workplace" seminar; and taught substance abuse related classes and lead couples group therapy with addicts and co-addicts in an outpatient chemical dependency recovery program. Clientele: racially, ethnically, culturally, and socioeconomically diverse.        09/1989   -   05/1990     Company Name   -   City  ,   State    MSW Intern       Direct services provided in community mental health setting: conducted biopsychosocial assessments; short and long term individual, couple, family therapy; led group therapy with adults; provided crisis intervention, case management, community referrals. Client presenting problems were: child physical, emotional, sexual abuse/trauma, and difficult transitions to foster care, depression, anxiety, phobias,  ADHD, pervasive developmental disorders; teen truancy, gang activity, pregnancy, and substance abuse/addiction; adults with parenting problems; victims of domestic violence; unemployment; co-occurring disorders, grief and loss, panic attacks, and chronic mental illness. Clientele: ethnically, racially, culturally diverse; mostly low to middle income.        08/1987   -   08/1989     Company Name   -   City  ,   State    Resident Counselor       Provided individual, family, group therapy with homeless, run-a-way girls, 12-18 years old, many charged with crimes associated with substance abuse, prostitution and gang activity; filed child abuse reports; provided telephonic crisis intervention; completed new resident intakes; general supervision of residents; designed teen pregnancy awareness program, taught life skills classes, became a lead and trained and supervised staff.          Presentations     1990-1991: Taught classes in Stress Management and Memory Retention to the community, hospital employees, and EAP clients; speaker on Drugs in the Workplace for a large contracted employer.  ?1992-1996: The following lectures to Family Practice residents, medical students, and/or attending physicians were conducted in class, during hospital "Brown Bag" lunch breaks, or at off-site meetings:   Parenting 101  Suicide Risk Factors, Assessment, and Aftermath  Psychiatric Holds and Conservatorships  Eating Disorders and Treatment Options  Multicultural Approaches to Healthcare  My Patient is Non-Compliant... What Can I Do?   The Cycle of Domestic Violence: Patient, Child, Perpetrator Effects  Oh No, it's Not Him/Her Again... Managing Countertransference  Malingering, Factious, Psychosomatic Disorders  How to Manage Angry and Aggressive Patients  Signs and Symptoms of Child Abuse, Elder/Dependent Abuse?  Who, What, When, Where, and Why of Panic Attacks  Normal Childhood Fears  The Mental Status Exams  Is it ADD, ADHD, Anxiety, Depression, Mania?.... HELP!  How Do I Screen for Drinking/DrugProblems?  Signs and Symptoms of Alcohol/Drug Intoxication and Withdrawal  Stages of Chemical Dependency  Causes and Treatment of Substance Abuse  Substance Abuse: Breaking Down the Walls of Denial  Alcoholics Anonymous and the 12-Steps  Stress Management   Death: Grief, Loss, and Depression... What's Normal?  Delirium, Depression, and Dementia, What's the Difference? ?  Assessments and Developmental Stages of Life  Who Can Help With What? (Community Resources)   Rapport, Compliance, and Lawsuits            Volunteer Work      Orphanages in Mexico: built and repaired homes, planted gardens, entertained children as mime, provided medical screenings, clothing and school supplies  Indian reservations in Arizona and New Mexico: built and repaired homes, provided food, clothing, child care, for Navajo, Hopi, Cherokee Indians.  Camp leader for  children and adults with Down's syndrome, traumatic brain injuries, autism, deaf-blindness, and chronic mental illness.  Assisted adults with mild to moderate intellectual disabilities find employment and closely monitored work performance.          Languages     Sign language     