         FRONT DESK CLERK (FEE BASIS, JOHN D DINGELL VA MEDICAL CENTER)           Summary     Passionate, results-oriented  Customer Service Representative  with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.       Highlights          Effective communicator  Expert in building lasting  customer relationships  Computer Proficient  Leadership skills and abilities        Compassionate mentor  Team management   Skilled multi-tasker     Meticulous attention to detail               Accomplishments      Coordinated dual department functions for team of  10+ employees.     Planned and executed all aspects of a major store renovation for hardlines departments of store 55 (Meijer).       Preserved an accuracy of  98 % during 3 years of employment at Jackson Hewitt (SoFar, Inc.).          Customer Relations:       Earned high marks for customer satisfaction, store-wide.        Workflow Planning:        Implemented new work process flow which increased department productivity.                 Experience      Company Name     March 2011   to   June 2011     Front Desk Clerk (Fee Basis, John D Dingell Va Medical Center)   City  ,   State      For Fee Services:  Monitored multiline phones  Addressed patient concerns weekly about hospital fees incurred outside VA  Arranged meetings between Fee Services manager and VA patients  Processed claims for VA patients desiring payment of VA approved outside hospital bills, decreasing patient wait time by 30%  Screened and assisted VA patients with bill claims against local hospitals          Company Name     January 2004   to   April 2006     Income Tax Preparer, Jackson Hewitt   City  ,   State      Prepared income tax returns for 180 clients per tax season via data entry  Authorized clients for special company loans  Maintained returns for returning clients by creating algorithmic paper system  Repaired and maintained office computer systems (manually installed systems updates, repaired network printers, and uploaded virus protection systems)  Oversaw the office in the absence of office supervisor          Company Name     April 2003   to   September 2003     General Merchandise Clerk   City  ,   State      Maintained $1000-per-shelf store inventory by keeping shelves stocked  Operated electronic stores equipment (including cash registers, pricing guns, and scanners)  Assisted 50 customers per day with location of store items, item prices, and party pricing  Assisted store manager in systematizing night clean up procedures, helping to save store 10% in costs and manpower          Company Name     April 2001   to   June 2001     Temporary Plant Protection Aide   City  ,   State      Sterilized and/or confiscated airline passengers' equipment/food entering U S from Foot and Mouth Disease infected countries  Screened airline passengers (in foreign languages) about their equipment  Organized, generated, and created 1000 pamphlets per month for both passengers and co-workers on procedures for isolating Foot and Mouth Disease in the U S          Company Name     January 2000   to   December 2000     Recruiting Clerk   City  ,   State     Designed electronic file systems and maintained electronic and paper files.    Oversaw the office in manager's absence. Maintained the front desk and reception area in a neat and organized fashion.    Interviewed 7 new team members.  Maintained test/office materials.  Proctored entrance exams to 500 potential employees per week.  Arranged 30 interviews for office supervisor per week.  Answered multiline phones.  Conducted 30 job interviews per week.  Set up recruitment events for potential hires.  Assisted in maintaining office equipment (including manual. maintenance of copiers, computers, and printers).  Maintained employee information/testing materials via data entry.          Company Name     November 2013   to   Current     Assistant Pastor/Language Instructor   City  ,   State      For Hebrew language classes:   Prepared lesson plans for classes.  Designed and prepared syllabuses for all language classes .  Tutored language learners.  Taught language classes using theories in language teaching/learning.  Administered assessments for students entering classes for the first time.           Education      Wayne State University     2013       MBA  :   Linguistics    City  ,   State  ,   US    Wayne State University, Detroit, MI; BA in Linguistics, 12/2013        Wayne County Community College District   2007         Liberal Arts    City  ,   State  ,   US    Wayne County Community College District, Detroit, MI, AA in Liberal Arts, 06/2007        Northcentral University      Master in Education  :   English as a Second Language    City  ,   State  ,   USA      Coursework in Education      Emphasis in       Expected Graduation Year: 2016                  Professional Affiliations    Veterans of Foreign Wars, Detroit, MI      Military Experience      Company Name     December 1986   to   May 1991     Aircraft Armament Systems Specialist (Weapons Specialist)     Weapons Specialist, United States Air Force, Lowry AFB, CO, 12/1986-05/1991 Special Forces, United States 101st Airborne Command, 01/1991-05/1991  Air Force Outstanding Unit Award with one Oak Leaf Cluster  Air Force Good Conduct Medal  National Defense Service Medal  Air Force Overseas Ribbon-Long Tour  Air Force Longevity Service Award  NCO Professional Military Education Grad Ribbon  Air Force Training Ribbon         Skills    Data Entry, Printers, Clients, Loans, Tax Returns, Clerk, Multiline, Maintenance, Recruiting, Recruitment, Testing, Games, Instructor, Teaching, Training, Weapons, Cash, Inventory, Pricing, Arranged Meetings, Claims, Front Desk, Linguistics   