         ROUTE MANAGER           Summary     To obtaining a position in a company that will allow me to better use my skills and knowledge to advance the performance and profitability of that company. Goal oriented, self-motivated with twenty years of experience as a Supervisor/Manager of personnel, products, and budgets.   Driven to tackle projects that advance the organization and build collaboration/teamwork among peers and subordinates.   Leader of the consistently, number one ranked office for the MasTec Money sales program.   Major strengthens include demonstrated track record of honesty, integrity, and loyalty; sound leadership; excellent communication skills; strong team player; advocate of self-efficacy; attention to detail; highly organized; proficient planner.       Highlights          Operations management  Inventory control  Supervision and training  Procedure development  Analytical  Team building  Multi-site operations  Staff retention      Sound judgment  Calm under pressure  Relationship building  Systems implementation  Troubleshooting and problem solving  Dedicated  Client relationships  Contract management              Accomplishments     Leadership   Served as a Regional Trainer when  C ontinuous  I mprovement  M anagement  S ystem was introduced to the company.     Business Development:     Successfully grew business by [action].      Project Management:     Initiated [project] which resulted in [positive outcome].         Experience      Route Manager    January 2002       Company Name   －   City  ,   State      Built a steady repeat customer base by providing a quality product and exceptional customer service.  Maintained inventory levels along with current product knowledge daily.  Completed daily reconciliations, recorded and made deposits of up to $1500.          Site Manager    January 2007   to   Current     Company Name   －   City  ,   State      Analyze reporting data to identify areas of opportunity and provide solutions to maximize performance potential and profitability.  Manage daily operations of assigned DMA's to include personnel, overtime, inventory control, work load, usage of resources, cost control, and building and fleet maintenance.  Communicate daily with Business Intelligence and RDO to maintain compliance with performance matrix to include technician schedules, skill packages, and a balanced work load.  Coach, mentor, and direct team members of varying levels of experience in support of departmental objectives.  Evaluate team members, making recommendations for improvement and implementing training as needed.  Ensure adherence to company safety guidelines through education, training, and monitoring of daily in-field performance.          Technician Supervisor    January 2005   to   January 2007     Company Name   －   City  ,   State      Monitor and manage technician productivity to ensure compliance with MasTec and DirectTV policies and procedures.  Collaborate with Fleet Manager to ensure compliance with MasTec policies and procedures to include motor vehicle, personal injury, and damage claim investigations and associated paperwork.  Communicate daily with multiple leadership teams to ensure proper allocations of time, materials, and resources to accommodate business needs.  Facilitate technician training and development and provide evaluations based on quality inspections and in-field observations to advocate improvement and success.          Lead Technician    January 2002   to   January 2005     Company Name   －   City  ,   State      Responsible for customer satisfaction, training of employees, inventory control, routing of daily work, and overall teamwork among employees.  Provide satellite installations and service work for DirecTV customers.  Conduct quality control inspections on installations and service work done by all technicians.          Production Manager    January 2000   to   January 2002     Company Name   －   City  ,   State      Maintained a $1.5 million dollar budget and managed plant operations of 35 employees in seven departments through hiring, firing, payroll, training and developing job skills.  Controlled the processing of 80,000 pounds of merchandise through the plant weekly and managed inventory of garments, equipment, supplies and parts.  Coordinated contracting issues with vendors daily.          Assistant Operations Engineer    January 1998   to   January 2000     Company Name   －   City  ,   State      Specialized in company wide inventory management and control through the design of computerized stockrooms and assisting in software design upgrades.  Revised departmental infrastructure and individual job functions.  Developed standards of measuring and evaluating job performance and efficiency.  Supervised training and development of employees to maintain stockrooms.  Managed monthly projects averaging $150,000 to include building stockrooms, hiring and monitoring contractors and negotiating with vendors.          Assistant Plant Manager    January 1994   to   January 1998     Company Name   －   City  ,   State      Managed $5 million plant operations and supervised 40 employees.  Controlled the processing of 100,000 pounds of merchandise through the plant weekly and managed inventory of garments, equipment, supplies and parts.  Served as Safety Committee Chairman, insuring OSHA compliance.  Supervised maintenance employees and maintained wastewater operations within guidelines of state and local regulations.          Education      Associate   :   Applied Science Industrial Management  ,   1 1998    Del Mar College   －   City  ,   State      Applied Science Industrial Management        Skills     budget, Business Intelligence, Coach, cost control, customer satisfaction, customer service, firing, hiring, inventory, inventory management and control, inventory control, leadership, materials, mentor, negotiating, payroll, personnel, policies, quality, quality control, RDO, reporting, routing, Safety, software design, teamwork, technician, upgrades    