         I.T. SUPPORT TECHNICIAN/SPECIALIST       Career Overview     I have Over 20 years' experience working with customers\users through Martial Arts Businesses that I have owned. During this time I received first hand experience in  Sales and business management.   I started training for a career in I.T. after I decided to transition from Martial Arts to an I.T. related field. In 2012 I started working as an Intern at Southern Crescent Technical College while I was going to college there. I have  I.T. Technician experience in working with and managing help-desk operations.     Because I have to work one on one with customers/clients I am proficient at explaining complicated technical concepts to users of varying degrees of technical understanding. I feel that I am a dynamic computer technician experienced in most aspects of hardware, software and operating systems maintenance and repair. Through my training at SCTC I Possess knowledge of advanced diagnostic techniques.      I received my degree in the Networking field for CISCO and MICROSOFT at Southern Crescent Technical College and currently pursuing further education and certification in Network Management at Western Governors University. My main professional goal is to become a network administrator and to receive the education required to become certified in networking and its related fields. I can add a great sense of professionalism to your company while being a hard worker and getting the job done right.         Qualifications          LAN aptitude  MS Office proficiency  Exceptional troubleshooter  Enjoys troubleshooting problems.  Is highly motivated and very customer service- focused  Sound judgment       Proficient in AVG, Printers, PC Security systems  MS Office proficiency  LAN aptitude  Has extensive knowledge in Virus and spyware removal            Technical Skills        Skills    Experience    Total Years    Last Used    Desktop and Laptop systems    Expert    5    2015    Active Directory    Experience    5    2015    Computer installation    Expert    5    2015    Computer Troubleshooting    Expert    5    2015    Software installation\upgrading    Expert    5    2015    Windows Server 2008 R2    Novice    5    2015    Microsoft Office Suite    Experienced    5    2015    VOIP Phone Installation    Experienced    5    2015    Virus\\Spyware Removal    Expert    5    2015          Accomplishments     1.  3 time recipient of the "Ducks in a Row" Award from Southern Crescent Technical College 2013. 2.   2.  Diagnosed hardware and software failures and resolved technical issues with a 90% success rate.  3.  On average closes more tickets than any other Technical Support Specialist in SCTECH.  4.   I corrected a problem with a switch that had plagued our School's ADDS class in which the imaging process was incredibly slow. I found the problem to be a mismatch in the speed setting. While some ports were on Full Duplex others were on Auto. Setting all ports to Auto fixed the problem. This was done within my first 3 months as a tech.       Work Experience      I.T. Support Technician/Specialist   01/2011   to   Current     Company Name   City  ,   State       By remote or on location, I respond to tickets given by Faculty and Staff through a helpdesk system.    Tickets range from basic computer problems to networking problems regarding Cisco switches.   I have worked with the installation of voip phones, Risevision software for signage, and developed the installation procedures and currently oversee the installation of iTALC class management software.   I have also worked with the Kaseya management system in remote desktop operations and auto workstation updating procedures.   I have been involved with inventory control procedures and understand the importance of keeping an accurate item inventory.  I make sure I am professional and cordial in my dealings with the people I work with. My duties included leaving the customers\end users more knowledgeable, with the problem fixed and with a smile on their face.          Children's Program Developer/Operations Manager   01/2009   to   01/2011     Company Name   City  ,   State       I over saw the day to day operations, sold memberships, retail goods, upgrade packages.   I Taught martial arts classes and designed curriculum programs and taught martial arts to children and adults.   I solved problems between customers and management and talked frequently on a one on one basis with customers.   I was effective at increasing sales revenue and membership count.   This position gave me an edge in the ability to serve customers with focus and respect.          Instructor/Owner   01/2005   to   01/2009     Company Name   City  ,   State       I over saw the day to day operations, sold memberships, retail goods, upgrade packages, designed curriculum programs and taught martial arts to children and adults.  I solved problems between customers and management and talked frequently on a one on one basis with customers.  I was effective at increasing sales revenue and membership count.  I also had the chance to experience the selling of this business to a new owner.          Technical Support   01/2005   to   01/2006     Company Name   City  ,   State       I solved problems over the phone with a user of a software package designed to build picture frames.  Problems included computer based as well as physical problems with design of picture frames.  I was able to learn how to talk to people over the phone to show them respect and be upbeat and exciting.          Education and Training      Bachelor of Science  :   Network Administration   2017       Western Governors University   City  ,   State  ,   USA      I am Currently Enrolled          Associates of Applied Technology  :   Networking Cisco and Microsoft   2012       SouthernSouthern Crescent Technical College          Griffin   City  ,   State  ,   USA     GPA:   Graduated Summa Cum-Laude     Networking Cisco and Microsoft Graduated Summa Cum-Laude         High School Diploma  :   High School   1991       Griffin High School   City  ,   State  ,   USA             Skills     Comptia Project+ Certification  CIS Web Design Specialist Certification    