         HR SPECIALIST       Summary    Dedicated, Driven, and Dynamic with over 20 years of customer service expertise. Motivated to maintain customer satisfaction and contribute to company success with an emphasis in personnel and process management. Solid team player with proven ability to establish rapport with clients.       Skills          Type 50 wpm and 10-Key by touch  Microsoft programs Word, Excel, Access, Outlook, PowerPoint  Personnel management  and Telephone inquiries specialist      Excellent customer service skills with call quality and customer satisfaction as primary focus.  Inbound and Outbound contact center experience  Excellent oral and written presentation and seasoned in conflict resolution             Experience      Hr Specialist     May 2007   to   Oct 2008      Company Name   －   City  ,   State     Accenture Peopleline Email Management Team.  Received inbound emails from clients as initial point of contact to answer questions related to HR policies, practices or to resolve issues.  Helped the client by answering their inquiry, resolving their issue or routing their email to a caseworker for resolution.  Recorded and tracked the client issue via the case management tool from initiation to resolution.  Maintained records of customer interactions and transactions by documenting details of inquiries, complaints, and comments as well as actions taken.         Customer Service Representative     Mar 2007   to   Feb 2008      Company Name   －   City  ,   State     Maintained records of customer interactions and transactions by documenting details of inquiries, complaints, and comments, as well as actions taken.  Developed and implemented filing and delivery methods for FMLA and Short Term Disability documentation to respective global clientele.  Facilitated communication for the Absence Management Team to clients and internal departmental teams.  Organized and maintained payroll and people services database management system.  Communicated to clients and internal/external departmental teams mitigated risks and resolutions regarding  policy, transactions and other queries         Call Centre Shift Supervisor     Aug 2003   to   Mar 2007      Company Name   －   City  ,   State   Answered and Dispatched calls for Medical and Professional clients in the San Antonio and surrounding areas. Provided call monitoring to ensure staff was adhering to quality call control. Maintained On Call books for various medical staff to ensure that the correct staff was contacted during after hours and weekends.        Education and Training      Certificate of Completion
*Business Administration     1997     Texas A&M Extension Services   －   City  ,   State            Skills    10-Key by touch, Type 50 wpm, filing, Access,  Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word       