         CLINICAL AND DATA OPERATIONS SUPPORT ANALYST         Summary     Creative and Innovative professional driven to launch a career in teaching. Brings valuable experience from the legal and clinical research fields.         Summary of Skills         Excellent research skills  Detail oriented  Meticulous attention to detail  Excel spreadsheets  Strong problem solver  Human resource laws knowledge  Data collection and analysis  Analytical thinker  Creative problem solver  Performance metrics specialist  Strong work ethic  Good written communication  Exceptional communication skills  Strong presentation skills  Strong research skills         Microsoft Word, Excel, PowerPoint  Database management  Strong communicator  Report analysis  Employee training and developmentBusiness process improvement  Professional and mature  Articulate and well-spoken  Strong problem solver  Works well under pressure            Accomplishments      Bachelor of Arts in Criminal Justice, Emphasis in Legal Studies, Cum Laude, 3.63 GPA  May 1999. Member of the Golden Key National Honor Society  Associates Degree in Liberal Arts, 4.0 GPA. Member of Phi Theta Kappa International Honor Society, Member of the Golden Key National Honor Society  4.0 GPA, Member of the Phi Theta Kappa International Honor Society        Experience      Company Name     December 2012   to   Current     Clinical and Data Operations Support Analyst           Home-based Support the development and delivery of key performance indicators and metrics and the provision of them on a monthly basis.  Create dashboards using Oracle Business Intelligence Tools  Create reports using Oracle Answers to produce monthly metrics.  Build eRoom databases for tracking critical document package reviews. Responsible for exporting databases and providing monthly dashboard analysis.  Provide support for reviews of financial and operational performance through the provision and analysis of data from ICON's systems.  Work closely with the Global Director, Study Start Up Leads to support global consistency, focus and development across the SSU Lead function.             March 2008   to   February 2013     Executive Management Assistant           Design presentation Tools using Excel and Powerpoint. Modify tools based on sponsor needs. Conduct training sessions globally on how to use tools and present data. Executive Management Assistant- 03/08 to 02/13  Created multiple databases across many eRooms for the purposes of tracking, analyzing and reporting quality issues, governance compliance, sponsor feedback, audit findings and responses.  Responsible for pulling data from CTMS and Planview via Business Objects and OMR, analyzing and presenting results to Sr. Mgmt.  Assist with report generation and preparation for Sponsor audits.  Liaise with multiple departments such as accounts payable to resolve employee, team compliance issues.  Trained and assisted employees on various company applications, expense reports and all Microsoft Office applications.  Worked with Report Developers to create ad hoc reporting to meet the needs of Sr. Mgmt  Prepared on a regular basis a suite of metrics via bar graphs and PowerPoint presentations for Sponsor Quality Management and Joint Operations Committee meetings.  Deployed surveys and compile data in eRoom database.  Responsible for tracking promotion eligibility of all US Clinical Operation employees, obtaining recommendations, notifying management of finalized promotions and salary increases.          Company Name     May 2006   to   September 2007     Executive Associate, General Counsel, Labor & Employment                 Company Name     September 2007   to   March 2008     Sr. Administrative Support Associate, General Counsel   City  ,   State      Managed a high-volume workload within a deadline-driven environment.  Identified process improvement opportunities and implemented changes to gain operational efficiencies within department.  Developed and maintained complex spreadsheets. Maintained data sources for departmental records and management information reporting.  Provided information in support of complex requests for department projects, programs and events.  Handled all aspects in planning and carrying out regular training events for client education.  Supported development and modification of presentations.  Collected data and generated management information reports and graphics.  Provided comprehensive support services and routine analysis to unit.  Assisted in various types of departmental project, including companywide initiatives. ◦ Using Microsoft SharePoint created department website for posting secured self-service resources for client use and to facilitate collaboration on documents and projects. ◦ Responsible for maintaining,monitoring and updating site content and security groups.          Education      The University of Texas at San Antonio     1999       Bachelor of Arts  :   Criminal Justice, Legal Studies    City  ,   State  ,   US    The University of Texas at San Antonio, 1996-1999 Bachelor of Arts in Criminal Justice, Emphasis in Legal Studies, Cum Laude, 3.63 GPA,        Southwest Texas Junior College     1996       Associates  :   Liberal Arts    Southwest Texas Junior College, Texas, 1995-1996 Associates Degree in Liberal Arts, 4.0 GPA. Member of Phi Theta Kappa International Honor Society, Member of the Golden Key National Honor Society.        Cape Fear Community College   1995             City  ,   State  ,   US    Cape Fear Community College, Wilmington, North Carolina, 1994-1995 4.0 GPA, Member of the Phi Theta Kappa International Honor Society.        Certifications    Certified Microsoft Office Specialist - Microsoft Office Word 2003 Certified Microsoft Office Specialist - Microsoft Office PowerPoint 2003 Certified Microsoft Office Specialist - Microsoft Office Excel 2003 Certified Microsoft Office Specialist - Microsoft Office Outlook 2003      Affiliations    UNITED AUTOMOBILE SERVICES ASSOCIATION (USAA)      Presentations    Prepared on a regular basis a suite of metrics via bar graphs and PowerPoint presentations for Sponsor Quality Management and Joint Operations Committee meetings      Skills    Basis, Databases, Metrics, Operations, Training, Accounts Payable, Audit, Audits, Database, Excel, Governance, Microsoft Office, Ms Office, Planview, Powerpoint, Business Intelligence, Leads, Oracle, Associate, Administrative Support, Data Sources, Microsoft Sharepoint, Posting, Process Improvement, Security, Sharepoint, Excel 2003, Microsoft Excel, Outlook, Outlook 2003, Microsoft Powerpoint, Powerpoint 2003, Word, Word 2003   