         MORTGAGE BANKING DEFAULT OPERATIONS SPECIALIST II       Objective     Seeking a challenging position where I am able to utilize my customer service, trouble shooting, communication and problem solving skills towards growth and advancement within a prestigious company.       Experience     February 2015   to   Current     Company Name    City  ,   State    Mortgage Banking Default Operations Specialist II        Responds to internal inquiries from customer service specialists regarding issues such as missing documents, ordering certain third party services and reviewing "specialty flags"   Facilitate the gathering of underwriting documents for both pre and post underwriting decision making   Responsible for conducting research on mortgage files currently in litigation   Present results to management with issues and potential risks identified   Receives decision/results from underwriting and QC review and process according to decision   Communicate effectively with borrowers attorney on status of the loss mitigation and/or liquidation   Assess and analyze trial plan and/or modification document detail and verify against modification portal (PEGA)   Thorough understanding of investor requirements and impact potential to loss mitigation and default foreclosure processes  Coordinate tactic initiatives to better streamline department processes & procedures to present to senior management.         May 2014   to   Current     Company Name    City  ,   State    Audio-Visual Technician        Responsible for setting and striking general session/meeting room exhibit labor including load-in & out with install and dismantle, audio, video, and/or lighting assist   Coordinate and/or assist technical crews at various sites   Work with inventory control to ensure complete equipment coverage for clients are established   Operates multi-media equipment   Responsible for all technical labor of production, ensuring picture, sound, and quality   Performs maintenance of audio-visual equipment   Coordinate meetings with sales manager for planned/unplanned events to determine requirements from client   Experience and evolving knowledge in Photoshop and InDesign such as Adobe Creative Cloud   Build strong relationships with future and current clients to promote services of PSAV.         May 2013   to   October 2013     Company Name    City  ,   State    Closing Specialist I        Liaison between Vendor, Lender, Attorney and Borrower for refinance closing files   Processed and preformed quality checks on all documents from lenders and attorneys for accuracy   Ensured each state guideline in reference to closing instructions were followed   Responded to inquiries from borrowers, lenders, and attorneys to resolve discrepancies   Prepared title company closing documents in timely and professional manner   Worked to build strong partnerships with local lenders, realtors, and attorneys   Prior to closing, called and confirmed with lenders and borrowers to ensure original schedule was met.         July 2009   to   January 2011     Company Name    City  ,   State    Corporate Trainer        Conducted needed analysis to determine training needs and appropriate training methods based on subject matter and target audience.  Developed classroom-based, virtual facilitation, and eLearning programs Developed high quality materials: participant guides, worksheets, job aids, and facilitator manuals.  Established performance objectives, learning outcomes, and assessment tools Attend project status meetings for applicable information on training programs.  Conduct Train-the-Trainer forum for new programs.  Facilitate training classes as needed.         January 2011   to   January 2012     Company Name    City  ,   State    Mortgage Loan Processor II        Act as a liaison between the borrower and the Investor  requesting doc within a timely manner   Processed Conventional, FNMA, GNMA, FHLMC, FHA, VA, DSI, Jumbo, 203k Rehab, and 2nd mortgages (HELOC)   Manage a daily pipeline of 60 to 80 loans.  Develop reporting for projected workflow daily          January 2012   to   May 2013     Company Name    City  ,   State    Manager, Customer Service        Managed a team of 15 associate who took calls regarding Bankruptcy and Property Claims   Coached new Hires   Conducted On the Job Training for associates   Assisted homeowners with general questions and servicing of their mortgage and home equity loans   Created procedures for servicing and Foreclosure guidelines.         October 2006   to   October 2008     Company Name    City  ,   State    Team Leader        Provided superior customer service while managing multiple projects.  Provided Help Desk solution.  Resolved all customer complaints to ensure the utmost customer service.  Trouble shoot IP address for VOIP.         January 2006   to   January 2008     Company Name    City  ,   State    Operations Assistant        Assisted with preventative maintenance for security.  Troubleshooted and repaired Hardware and Software issue.  Reviewed surveys from quality assurance.         January 2005   to   January 2006     Company Name    City  ,   State    Quality Assist        Accurately measured vinyl siding.  Trained new employees on proper work ethics.  Assisted in quality control ensuring a higher quality product for clients.          Education     present     University of North Texas   City  ,   State                    2008     Remington College   City  ,   State         Special Skill/ Certifications Associate Degree Computer Networking Excel, Linux, Ms Word, and Right Fax Adobe Creative cloud Economic Major             Skills     Adobe, Photoshop, streamline, Attorney, audio, closing, Hardware, Computer Networking, client, clients, Customer Service, decision making, equity, senior management, Fax, Help Desk, InDesign, inventory control, IP, lighting, Linux, litigation, managing, materials, meetings, Excel, Ms Word, multi-media, processes, quality, quality assurance, quality control, reporting, research, sales manager, sound, surveys, Trainer, training programs, underwriting, video, VOIP, workflow    