         SALES ASSOCIATE       Summary     Experienced Manager at HyVee Grocery Store with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Self-motivated and dependable while achieving high performance with minimal supervision.  Demonstrated the ability to complete tasks accurately despite interruptions and competing demands.  Detail-oriented and organized Transportation Logistics Coordinator offers comprehensive background in transportation management. Expert in transportation operations, waste prevention and safety compliance.  HyVee  with broad background, including management, customer service and general warehouse operations. Vast experience in all aspects of loading and transporting materials.  Resourceful Hyvee and Retech with 2 years Hyvee and  ReTech 1year in warehouse and inventory management. Specializes in increasing efficiency and accuracy in shipping and receiving operations.  Hyvee and ReTech  trained in supply chain management with extensive knowledge of enterprise deployment systems.  Hardworking  [  specializing in efficient loading of merchandise and on-time deliveries.  Versed in all operational and financial aspects of fleet management, quality control, inventory control and customer service. Successful 16+ year career in shipping and supply chain management.  Dynamic and results-oriented delivery professional specializing in business operations and transportation management. Excels in organized recordkeeping and client relations.  Demonstrated the ability to complete tasks accurately despite interruptions and competing demands.  Experienced  with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.  Self-motivated and dependable while achieving high performance with minimal supervision.    Creative professional with extensive project experience from concept to development.           Skills          Quick learner  Training and development  Change management  Reports generation and analysis  Time management skills       Operations management  Excellent communication  Excellent communication  Client-focused  Excel in management, maintenance            Experience     03/2007   to   03/2008     Sales Associate    Company Name   －   City  ,   State     Engage with the store team and customers to provide excellent customer service 
•Display a positive attitude and promote teamwork 
•Exhibit professionalism in appearance and conduct 
•Follow store procedures in running the cash register and take initiative in doing store tasks 
•Stock, price, and organize products 
•Maintain cleanliness inside and outside of store        06/1998   to   09/2015     Crew Member    Company Name   －   City  ,   State     • Maintain a fast speed of service, especially during rush times   • Take orders from customers and input their selections into the restaurant's computer systems   • Assemble orders on trays or in bags depending on the type of order • Process large orders for events  • Count down your till at the end of each shift and deposit money in the safe  • Clean your station thoroughly before, during and after each shift   • Respond to guest questions, concerns and complaints and make sure they leave satisfied   • Follow all restaurant safety and security procedures  • Arrive on time for all shifts and stay until shift completion   Followed all company safety standards, including food quality and sanitation procedures.  Vacuumed and cleaned offices and common areas, emptied trash cans and restocked restroom supplies.  Safely used knives, scales, wrappers, compactors, garbage disposals, pallet jack and hand trucks.  Performed additional tasks to keep the dining room running smoothly.  Used hot water, dish cloths and sanitizing cleaning products to wipe down areas in the kitchen where food had been prepared.  Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.  Greeted guests in a pleasant and courteous manner.  Operated check stand equipment including cash register, scanner and scale.  Prepared the buffet and salad bar for dinner service.  Delegated tasks to team members to optimize productivity.  Emphasized fast, friendly customer service.  Cleaned dishes with detergent and rinsing and sanitizing chemicals in the 3-compartment sink.  Conducted price checks for cashiers and service clerks.  Diligently cleaned, sanitized and organized food speed racks, food bins, dry storage racks and chemical storage room.  Greeted all customers.  Built attractive holiday and seasonal displays for merchandising program.  Hand-washed dishes and glassware thoroughly.  Sprayed all racked items with hot water to loosen and remove food residue.  Educated guests on daily specials and menu offerings, enabling them to make decisions on appetizers, entrees and desserts.  Maximized table turns and rotated seating for maximum guest satisfaction.  Devised unique events and special promotions to drive sales.  Promoted and endorsed the company to bring in new business.  Welcomed guests with a personable attitude and smile, offering to bring their beverage orders while they reviewed the menu.  Welcomed guests with a personable attitude and smile, offering to bring their beverage orders while they reviewed the menu.  17 years merchandising experience.  Fulfilled special order requests, including special occasion cakes and party platters.  Checked out customers and bagged items quickly.  Correctly calculated charges, issued bills and collected payments.  Maintained facility compliant with health codes, sanitation requirements and license regulations.  Ensured that tables were kept neat by clearing away dirty dishes, wiping down tables and refreshing soft drinks and water glasses.  Complied with health and sanitation practices and procedures.  Executed cash transactions quickly and accurately.  Served guests food as soon as it was prepared, which helped to ensure that it was eaten at the proper temperature.  Directed and managed all functions of the dairy, frozen, produce and bakery departments.  Stocked displays with new and transferred merchandise.  Routinely checked menus to verify they were current, clean and wrinkle-free.         04/2009   to   09/2016     Stock Associate/ Stock management    Company Name   －   City  ,   State      Resolved customer problems by investigating issues, answering questions and building rapport.  Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.  Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.  Offered direction and gave constructive feedback to motivate team members.  Informed customers about all product lines and services offered by the company.  Marked clearance products with updated price tags.  Worked as a team member to provide the highest level of service to customers.  Helped customers select products that best fit their personal needs.  Created strategies to develop and expand existing customer sales, which resulted in a 50% increase in monthly sales.  Kept the showroom clean and maintained neat, orderly product displays.  Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.  Performed assigned projects and completed checklists in an efficient and accurate manner.  Oversaw all daily operations   Received and processed cash and credit payments for in-store purchases.  Described use and operation of merchandise to customers.  Shared product knowledge with customers while making personal recommendations.  Exceeded personal sales goals for 4 quarters in a row.  Communicated information to customers about product quality, value and style.  Placed special merchandise orders for customers.  Opened and closed the store, which included counting cash drawers and making bank deposits.  Recruited, hired, developed and retained retail talent for the company.  Built and maintained effective relationships with peers and upper management.  Educated customers on product and service offerings.  Maintained friendly and professional customer interactions.  Answered customers' questions and addressed problems and complaints in person and via phone.  Completed floor replenishment to guarantee size availability and promote customer satisfaction.  Completed floor replenishment to guarantee size availability and promote customer satisfaction.  Processed shipments and maintained organized stock shelves.  Kept current on market and product trends to effectively answer customer questions.  Held each team member accountable for achieving brand and performance goals.  Built customer confidence by actively listening to their concerns and giving appropriate feedback.  Consulted with customers on the latest styles and trends.  Managed team of 20 employees concentrated in whole store.  Verified that all merchandising standards were maintained on a daily basis.  Offered exceptional customer service to differentiate and promote the company brand.  Communicated store policy violations to the leadership team in a timely manner.  Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.  Exceeded targeted sales goals by 30%.  Delegated work to employees based on shift requirements, individual strengths and unique training.  Processed an average of 15-20 on average per hour transactions each day in a timely manner.  Maintained visually appealing and effective displays for the entire store.  Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.  Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.  Demonstrated that customers come first by serving them with a sense of urgency.  Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.  Kept an eye on building premises for loss prevention and security purposes.  Attended 10 team meetings each month to voice concerns and offer constructive feedback to others.  Processed all sales transactions accurately and in a timely fashion..  Served as liaison between customers, store personnel and various store departments.  Answered customers' questions and addressed problems and complaints in person and via phone.  Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.  Compiled weekly monetary reports and records for store managers.            10/2016   to   10/2017     Hand Packer    Company Name   －   City  ,   State     •Safety First. Understand and follow all safety procedures, utilizing appropriate safety equipment at all times. Know and obey all traffic and safety laws/regulations. 
•Remove chex, bloods, grade B, dirts and cracks made by the packing process. 
•Be responsible for obtaining correct boxes to pack the eggs. 
•Pack and label boxes correctly. 
•Follow Standard Operating Procedures and Good Manufacturing Practices. 
•Responsible for carrying out food safety and quality duties and following the SQF polices/procedures as it relates to their job duties. 
•Will report any food safety and quality issues/concerns to their manager and/or quality team. 
•Follow all GMP's and food quality and safety guidelines. 
•Maintain a safe, clean and organized work area at all times. 
•Keeping work area safe and clean, according to HACCP standards. 
•Keeping all egg cartons, sleeves/flats, cubes, cases and open pallets clean and free from contamination to ensure the highest food quality and food safety. 
•Report any problems to Processing Management. 
•Perform all other tasks that are requested by management.        07/2017   to   10/2018     Assembler Tech    Company Name   －   City  ,   State     Read and interpret drawings, diagrams, blueprints, specifications, schematics, work orders, or reports.  Test product to ensure conformance to specifications.   Set up test apparatus to conduct functional, operational tests to evaluate performance and reliability of prototype or production models.  Review work activities with management.  Perform other duties as assigned by management. Hours are 6-2:30pm Monday- Friday. Overtime often required Must have Mechanical Assembler experience This position is responsible for lay out, build, test, analysis, repair, and modification of production components, equipment, and systems.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  
While performing the duties of this job, the employee is required to frequently stand and/or walk for long periods of time throughout the day. The employee must occasionally lift and/or move up to 50 pounds unassisted. Visual acuity is required by this job when assembling/testing electrical components.         Education and Training     2000     High School Diploma  :   Basic     Fort Dodge High School   －   City  ,   State  ,   United States     3.0 GPA        2013     Diploma  :   auto body     Iowa Central Community College   －   City  ,   State  ,   United States     Completed professional development in Auto Collion   Completed continuing education   3.2 GPA         Certifications     Member Institute of Logistics and Transport (MILT)          Experience      Customer Satisfaction 
Achieved high customer satisfaction for professional installation of [equipment].  Machine Troubleshooting 
Performed effective troubleshooting of [machines/systems]  [Number] per [week/month/year].  Purchasing 
Maintained inventory of spare parts inventories and completed purchase requisitions as necessary.  Requisitioned new supplies and equipment.  Completed tear downs of existing structures and prepared for new construction.  Project Management 
Used GSupply Solutions ShopTrakker to manage projects.  Quality Control 
Identified and moved empty and broken pallets to proper areas.Adhered to quality control procedures and documented quality checks.  Quality Control 
Identified and moved empty and broken pallets to proper areas.Adhered to quality control procedures and documented quality checks.  Scheduling 
Scheduled and tracked all repairs.Tracked and processed purchase of parts to accounts payable.   Project Planning 
Provided project controls, cost estimation, and other business support services to technical line management.  Programming 
Programmed general maintenance machinery including lathes and band saws.  Cleaned all construction areas to avoid hazards.  Inventory Control 
Restocked and organized items as necessary and as directed.  Operation Monitoring 
Watched indicators to make sure machines were working properly.  Quality Control 
Identified and moved empty and broken pallets to proper areas.Adhered to quality control procedures and documented quality checks.  Documentation 
Reported and documented unsafe conditions, equipment and/or injury.  Product Inspection 
Inspected products to ensure highest quality.  Vendor Management: 
Saved 8% on supply costs by working closely with suppliers to ensure components met department quality standards.  Machine Set Up 
Gave directions to other workers regarding machine set-up and use.   Preventative Maintenance  
 Serviced equipment daily, reducing the need annual new equipment, leading to cost savings of $90,000.  Machine Repair 
Detected machine malfunctions and problem-solved accordingly.Repaired, maintained and replaced parts on dies.  Equipment Maintenance 
Performed routine maintenance on equipment on as-needed basis.  Testing 
Inspected and tested machinery and equipment to diagnose machine malfunctions.   Inspection  
Inspected electrical systems, equipment, and fixtures to identify safety hazards for replacement or repair.    Crew Management  
Interviewed, hired, trained and evaluated team of 25 construction employees.   Safety Audit  
Led monthly safety audits to monitor employee behavior and ensure safe compliance with company policies and safety regulations.  Maintenance 
Reduced equipment downtime by 25% through planned maintenance.  Supervision 
Trained contract workers to perform general warehouse duties to company standards.  Blueprint Reading 
Read blueprints, work orders, and production schedules to accurately determine job instructions and specifications.   Training  
Responsible for providing vision and guidance to a group of 20 construction employees, training them on sufficient project plans and procedures.  Performed heavy labor such as lifthing up to 50 pounds and hauling.   Problem Diagnosis  
Used operational knowledge of systems, parts and components to solve problems that arose during assembly.        Highlights          Automated paint mixing  Tools maintenance  Color matching  Dent filling  Estimate preparation  Collision repair  Surface preparation  Customer service skills  Strong work ethic  Construction health and safety  Basic math skills  Labor relations  Construction means and methods  Blueprint reading and interpretation  Power tools  Accurate measurements and estimates  Quality management systems  Production line/assembly line   Safety understanding  Blueprint interpretation  Solid independent worker  Dependable independent worker  Strong interpersonal skills  Deadline driven  Direct labor crew training      Exceptional problem solver  Quality control  Team player  Demolition  Detail-oriented  Customer service experience  Strong communication skills  Strong organizational skills  Leadership  Flexible work schedule  Strategic project planning  Blueprint reading  OSHA Certified  Excellent plan comprehension  Lifting up to 100 lbs  Timely project completion  Hiring and staffing  Good at following instructions  Solid communication skills  OSHA regulatory compliance  English fluency  Manual labor skills  Establishing goals and setting priorities  Managing large crews  High school diploma            Interests      Racing car on the race track  Help my wife  Watching football and baseball.  Work on cars   Spend time with family           Languages     English       Personal Information     Well, I am 37 years old. Born and rasied in Fort Dodge, IA. Also, married to Cassie Short my wife of the 3years. But been with her for 7 years total. Having a baby in April of 2019. My wife and have a dog. He is very hyper dog but a very good protector.             