         BUSINESS DEVELOPMENT           Career Overview     Committed and motivated professional with exceptional customer service and decision making skills. Extensive experience working with a diverse client base and delivering results. High-achieving professional possessing excellent communication, organizational and analytical capabilities. Background in business development, customer service and project management.       Skill Highlights          Problem resolution  Results-oriented  Meticulous attention to detail  Managing multiple priorities          Microsoft Office proficiency  Customer relations specialist  Employee training and development            Core Accomplishments      Data Organization     Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.  Coordinated all department functions for team of 40 Increased office organization by developing more efficient filing system and customer database protocols.    Customer Service     Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.    Planning     Arranged, scheduled and coordinated all logistics and travel itineraries for staff of 40 employees.  Ensured staff was equipped with all necessary supplies and collateral for long distance travel.    Scheduling     Facilitated on boarding of new employees by scheduling training, answering questions and processing paperwork.        Professional Experience      Business Development    February 2015   to   September 2015     Company Name   -   City  ,   State      Responsibilities have included setting up new with vendors, manufactures and contractors by implementing effective networking and content marketing strategies.  Added value to marketing material by introducing creative advertising concepts.  Generated new sales opportunities through direct and telephone selling and emails.  Coordinated and managed major proposal processes from initiation to implementation.  Successfully established effective systems for record retention by creating database for daily correspondence tracking.Standardized department filing system to increase efficiency.          Service Manager    November 2014   to   February 2015     Company Name   -   City  ,   State      Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.  Interviewed, hired and trained new quality customer service representatives.          System Technology Specialist    November 2012   to   January 2014     Company Name   -   City  ,   State      Support customers with reconfiguring of system software.  Trouble shoot and repair systems in timely manner,  per customer contracts.  Assist with bringing new systems on line and training.          Project Manager    April 2012   to   November 2012     Company Name   -   City  ,   State      Define project scope, goals and deliverables.  Manage cost, schedule, and performance of project, while working to ensure the ultimate success and acceptance of the project.  Mentor staff consulting excellence and encouraged best practice of company standards.          Support Manager    April 2011   to   December 2011     Company Name   -   City  ,   State      Responsible for departmental staffing needs, performance management, training and development, and daily management of customer service employees.  Manage all service issues to customers satisfaction to 98%   Developed quality assurance program that reduced warranty calls by thirty percent in the first two months   realigned staging and routing process to create more steam lined operation, minimizing overtime first time service calls were completes at a 20% higher success rate maintain and track monthly reports customer satisfaction, warranty expenditure, outstanding work order reports.  Develop plan for sales department for reoccurring revenue   Member of  KAIZEN board Support all departments on an as needed basis.          Project Administrator     September 2006   to   December 2011     Company Name   -   City  ,   State      Responsible for creating and maintaining project records, hard and electronic copies, transmitting them accordingly to internal and or external customers.  Create and maintain budget reports on all active jobs  Supporting the project managers with any additional reports, scheduling, RFI's, purchasing, create and update job submittal packets and operation manuals coordinate training for internal and external customer.          Education      High School Diploma   :     1996    Denver High School   -   City  ,   State                General Studies      Front Range Community College   -   City  ,   State       General Studies         Skills     Active Learning, Client Relations, Computer Proficiency, Creative Problem Solving, Critical Thinking, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Internet Research, Letters and Memos, Minute Taking, Multi-Task Management, Organizational Skills,   Research, Scheduling, Service Orientation, Speaking, Spreadsheets, Travel Arrangements,     