         FOUNDER AND PROJECT MANAGER           Summary     A result-driven, client-centric, and committed Client Services Officer with over seven years of experience in the financial services industry.  Bringing expertise, enthusiasm, and passion to serve above and beyond client's needs, build relationships, and maximize potential profitability and productivity.       Highlights         *Client Services Management   *Portfolio Management   *Project Management   *Securitization   *Corporate Trust   *Compliance     *Asset-Backed Securities   *Insurance   *Cash & Collateral Management  *General Accounting and Taxation    *Strong interpersonal and collaborative skill   *Microsoft Office with advanced Excel skills           Accomplishments      Created raving-fan clients through meticulously maintaining superior provision of excellent client services at all times while serving as a Client Service Officer at Deutsche Bank  Achieved high satisfaction from top-tier clients and management for the administration of high-volume trust portfolios expanding department's branding and capacity while working as a Financial Analyst at American International Group  Increased the manageability for more than 500 collateral trust accounts at American International Group         Experience      Founder and project manager    October 2012   to   June 2015     Company Name          Directed and coordinated activities to build an online platform for Vietnam's SMEs and companies  Fostered communication internationally with team members on project targets, achievements, and improvements  Researched Vietnamese market to assess risk and opportunity to help develop and implement objectives          Client Service Officer, Associate    February 2007   to   October 2012     Company Name   -   City  ,   State      Served as a primary contact for clients; and liaised with manager, trading desk, operations, custodians, and other related third-parties on a daily basis  Produced daily report for collateral portfolios totaling over $1.7B utilizing Bloomberg and other in-house systems; and reported them timely and consistently to top-tier clients and upper management  Managed monthly and quarterly P&I distribution for $10B of Asset-Backed Securities; served and executed daily administrative and transactional activities on behalf of the client as the primary Trustee; optimized daily investment in accordance with client's direction through an array of permissible short-term and longer-term instruments such as Commercial Paper, Time Deposits, Treasury Notes, Mutual Fund, and others financial products   Received 100% client satisfaction rate and achieved all repeated businesses for 5 consecutive years    Successfully administered and serviced a brand-new securitized product resulted in an expansion of department's capacity, visibility, and profit during a period of global economic and financial instability   Ensured that certifications and reports are received timely and complied with regulatory requirements set forth in the Trust Agreements and/or other governing Legal Agreements  Diligently monitored and ensured that account transactions were clear of red flags for fraud, embezzlement, money laundering, false accounting statements, organized crime, and terrorist financing  Reviewed and involved in discussions of Legal Agreements, corporate trust insights, Dodd-Frank Act, SEC regulations and banking regulations with internal departments, other major banks and institutions   Applied leadership skills through active participation in numerous projects for various system enhancements, cross-business connectivity, innovate services, and overall productivity and efficiency   Involved with but not limited to account analysis, reconciliation, and Know Your Customer process          Financial Analyst    February 2004   to   January 2006     Company Name   -   City  ,   State      Managed more than 100 corporate trust portfolios with a combined market value in excess of $15B and consisted of an eclectic variety of financial instruments   Effectively administered and reported daily large trust funds for Morgan Stanley, Exxon Mobil Corporation, and Harvard and consistently received high satisfaction from clients and upper management  Increased productivity and manageability for 700 collateral accounts through reorganization and restructure   Coordinated, reviewed, and reconciled 30 high-profile cash collateral accounts and delivered before deadline   Diligently reviewed assigned accounts  for compliance with all reporting requirements.  Recommended innovative alternatives to generate revenue and reduce unnecessary costs  Achieved revenue growth for our department by taking on 10 additional reinsurance collateral accounts           Education      B.S   :   Finance  ,   2004    Rutgers University, Rutgers Business School   -     State       Finance Certified Corporate Trust Specialist, American Bankers Association, New York	         2011         Professional Affiliations     Women On Wall Street, Princeton in Asia, local charities in Vietnam, Member          Since 2007  Business English for Professionals and Entrepreneurs, Founder 			        Since 2015  Vietnam Entrepreneurs of Today and Tomorrow Network, Founder 			        Since 2014       Related Strengths     • Excellence client orientation   • Work well in a high paced and high pressure environment  • Strong problem solving and creative thinking  • Technically savvy     