      I        HEALTHCARE MARKETING SPECIALIST         Professional Summary    An innovative, customer-oriented Healthcare Administrator with a background in primary care
and experience supporting a team of physicians in a busy medical office. Expertise includes
verifying insurance coverage, records reviews, marketing and schedule maintenance. Searching
for a leadership role in a team oriented company.       Education        Healthcare Administration     Pennsylvania College of Health Sciences   2017       City  ,   State        Coursework in Epidemiology
  Coursework in Statistics
  Coursework in Health Care Policy & Planning
  Coursework in Ethical Issues in Health Care          High School Diploma      Northeastern High School      2010       City  ,   State        Recipient of the York Alumnae Chapter of Delta Sigma Theta Academic Award
Scholarship
  Assistant Editor of the Literary & Art Magazine
  President of Diversity Club
  Member of Cure Finders Club
  Presidential Classroom Alumna          Core Qualifications          Superb communication skills
  Excellent interpersonal skills   Conflict resolution skills 
  Customer and personal service
  Medical Terminology
  Event planning and coordination
  Budgeting and financial management
  Microsoft Office Suite   Multitasking
  Problem-solving
  Self-starter 
  Accomplished leader      Knowledgeof Medicare, Medicaid,
EEOC, HIPPA, FMLA & ADA 
  Management & Marketing experience
  Efficient under pressure
  Cultural awareness and sensitivity 
  Strong work ethic 
  Team player with positive attitude
  Writing and grammar knowledge
  Detailed Oriented
  Strong analytic skills 
  Deadline-driven            Professional Experience      Healthcare Marketing Specialist   City  ,   State    Company Name  /   Aug 2017   to   Current       Analyzed performance of marketing program to identify the best opportunities for
          optimization.  Established production schedules and communicated project to stakeholders.  Increased patient traffic by 5%   
        Managed all social media forums, including the company website, social networking
        applications and message boards.          Healthcare Admin Intern   City  ,   State    Company Name  /   Mar 2017   to   Jul 2017       Scheduled appointments and registered patients.  Recorded and filed patient data and medical records.  Demonstrated analytical and problem-solving ability to addressing barriers.  Directed patient flow during practice hours, minimizing patient wait time.  Oversaw implementation of an effective budgeting and accounting system that
        improved efficiency and reduced costs.  Developed a system of staff communication that ensured proper implementation of
        treatment plans and comprehensive patient care.  Developed the design and execution of a program that contributed to 5% growth of the
        organization.          Customer Service Representative   City  ,   State    Company Name  /   Jul 2016   to   Sep 2016       Demonstrated mastery of customer service call script within specified time frames.  Maintained up-to-date records at all times.  Provided cross training to 4 staff members.  Facilitated information flow between customer service, account management
        operations, quality assurance, training and payroll departments to guarantee call center
        objectives were met.          Sales Associate   City  ,   State    Company Name  /   Jul 2015   to   Oct 2015       Demonstrated mastery of customer service call script within specified time frames.  Maintained up-to-date records at all times.  Built customer loyalty by placing follow-up calls for customers who reported product
        issues.  Formulated and enforced Service Center policies, procedures and quality assurance
        measures.          Sales Associate    City  ,   State    Company Name  /   Jul 2014   to   Feb 2016       Establish or identify prices of goods, services or admission, and tabulate bills using
        calculators, cash registers, or Recommend, select, and help locate or obtain
        merchandise based on customer needs and/or desires.  Optical price scanners.  Bag or package purchases and wrap gifts.  Exchange merchandise for customers and accept returns.  Clean shelves, counters, and tables.          Front Desk Assistant   City  ,   State    Company Name  /   Oct 2013   to   Jun 2015       Handled incoming and outgoing correspondence, including mail, email and faxes.  Answer queries regarding computers.  Drafted and typed grammatically correct office memos.  Managing test reminder calls, photocopied all correspondence, documents and other
       printed materials.          Retail Customer Service Associate   City  ,   State    Company Name  /   Jun 2011   to   Sep 2011       Greet customers entering establishments.  Assist customers by providing information and resolving their complaints.  Receive payment by cash, check, credit cards, vouchers, or automatic debits.  Open and close cash registers.  Performing tasks such as counting money, separating charge slips, coupons and
       vouchers.  Place special orders or call other stores to find desired items.  Completed floor replenishment to guarantee size availability and promote customer
       satisfaction.  Kept current on market and product trends to effectively answer customer questions.          Technical Skills      Electronic Medical Database  Microsoft PowerPoint  Microsoft Excel  Microsoft Word  Microsoft Publisher  Adobe Dream Weaver  Adobe Photoshop  Microsoft Outlook  Windows  Adobe Premiere  Adobe Acrobat  GIMP  Adobe Reader        Community Service      Food Drive, Mount of Salvation Church, 2012  Volunteer, ECO City Farms, 2014  Socktober Drive, Mount of Salvation Church, 2015  Dining Room Volunteer, So Others Can Eat (SOME), 2016  Volunteer, White Rose Senior Center, 2016 - 2017        