         SOLUTION DESIGNER       Career Overview     Solutions-oriented  Consultant  possessing a unique combination of skills, including Pre-Sales, Business Analysis, Project Management and applications development experience in multiple top-tier ERP Systems.        Qualifications          Technical Project Management   ITIL Intermediate Certifications    Systems Implementation        Large-scale systems            Client Facing  Pre-Sales   Solution Selling    Business Process I mprovement              Accomplishments      Proven track record building,
managing and leading multi-disciplinary teams across various domains and skill
levels 

  Created a comprehensive business development
strategy and change management program for a global ERP implementation 

  Project Manager, with over 4000 hours of experience, on various
Information Management and Communication projects 

  Exceeded sales quota by 5% in assigned
territories by providing Pre-Sales support to internal and external customers

  Led the successful full life-cycle of
multiple ERP implementations as Lead Functional consultant 

  Cultivated cross-functional communications
through the creation of strategic relationships

        Work Experience      Solution Designer   02/2014   to   02/2016     Company Name   City  ,   State       

Designed and
delivered management value added consulting and strategic technology
infrastructure solutions for the Air
Transit Industry market space

  Technical
Project Manager for the implementation of over 300 CUSS (Common Use Self
Service) Kiosks and supporting IT infrastructure for a major discount airline
at twenty-two airports valued at over $5M  

Technical
Project Manager for the development of new technologies and platforms, such as
PaaS and SaaS, to help solve technical challenges or limitations in clients'
infrastructure
  
Developed workload based staffing standards
to determine proper manning levels for proposed solutions

  Created Professional Continuum for 500
employees assigned to the SITA Service Group (SGS)

  Managed multiple application development
projects using Agile development methodology  Developed
strategic relationships with 3rd party providers

    Fixed bugs as they were encountered.        Worked with product designers and product managers to design user interactions in applications.   Installed and performed repairs to hardware, software and peripheral equipment, following design and installation specifications.   Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support.   Established requirements for new systems and modifications.   Analyzed network packet information and computer OS system data to identify and characterize anomalies on networks.   Gathered and analyzed performance metric data.   Gathered and analyzed performance metric data.   Analyzed and created new configuration for packaged software to meet business and system requirements.   Oversaw local IT infrastructure including servers, security, networking, storage systems and desktops.   Performed second-level support for all workstation and server class systems.   Served as the technical lead for server infrastructure including development, QA, staging and production systems.   Worked with clients to analyze computing and network needs and installed appropriate solutions within each organization's budget.   Served as operating system expert, providing technical support for entire organization.   Prepared technical architecture proposals for enhancements and integration of existing third party software systems.  Tested features across various browsers.  ​​         Pre-Sales Consultant   10/2012   to   10/2013     Company Name   City  ,   State       

Worked directly with C-level
managers to gather and understand business strategy and requirements

  Defined
project scope and deliverables to support project goals in collaboration with
all stakeholders

  Analyzed and documented requirements for enhancements
to business processes
  
Defined detailed business requirements and
functional specifications using Agile methods
  
Partnered with
implementation teams to ensure proper translation of business requirements into
software changes

  Provided pre-sales support for accounts
ranging from $200K to $5M  

Provided training to implementation teams,
including the development of on-boarding material 

          Information Technology Specialist   05/2009   to   06/2012     Company Name   City  ,   State       Technical Support Chief Functional Consultant on the US Army's Government Fund Enterprise Business System (GFEBS) ERP implementation duties included analyzing business requirements, carrying out fit-gap analysis, process design, and integration testing   Project Manager for the US Army's Integrated Personnel and Pay System-Army (IPPS-A) ERP implementation Identifying resources that included recruiting, on-boarding, training and developing required to support varied levels of program operations Worked directly with Stakeholders, SMEs and other key users to identify problem scope and escalate IT service outages Created statistical reports and performed Root Cause Analysis (RCA) in areas of responsibility   Performed end-to-end incident management with responsibility for time-critical User Service/ Infrastructure restoration, technical troubleshooting within complex IT systems environment.  Provided technical support for Information Management infrastructure throughout Afghanistan Managed multiple application development projects using Agile development methodology Provided technical support for Information Management infrastructure throughout Afghanistan   Provided technical guidance and direction to support suppliers and equipment providers on all information systems equipment for US Army, NATO and Coalition communication networks   Collaborated in design and delivery of infrastructure required to support new IT solutions   Responsible for the management of solution requirements and overall technical baseline control across the service lifecycle.          Pre-Sales Management Consultant				Inside Sales Representative   12/2005   to   09/2012     Company Name   City  ,   State       Team Lead focused on implementing ERP software and creating common global designs with localizations for legal and regulatory requirements   Prepared and presented technical proposals for clients.      Worked with clients to analyze computing and network needs and installed appropriate solutions within each organization's budget.        Developed and maintained accurate network documentation and Visio diagrams to provide management with proper understanding of organizational needs.       Developed, reviewed and ensured the appropriateness of value added solutions that focus on IT Service Management, Business Transformation and Governance based on ITIL best practices   Managed and facilitated client workshops to gather "as-is" and "to-be" business requirements, performed gap analysis, Integration/User testing and configuration   Provided pre and post-sales support, configuration, and training in the SAP Practice Facilitated discovery sessions and customer focus groups for ERP sales opportunities   Communicated technical design requirements to implementation teams using various SDLC methodologies (i.e. Agile, Waterfall, Spiral) to support the needs of clients' deployment strategies.          Chief Warrant Officer Two Information Services Technician   12/1992   to   08/2014     Company Name   City  ,   State       Performed system integration and administration on both tactical and strategic networks, including routers, switches, and various satellite and microwave communication.  Managed Network Operations Center (NOC) and provided multi-level support to end users.  Working with customers, internal IT and infrastructure teams, third party data providers etc.  throughout the service restoration process.   Provided base level IT support to company personnel.            Education and Training      ITIL Foundation v3, ITIL Intermediate Certificate in Service Design, ITIL Intermediate Certificate in Service Operations, ITIL Intermediate Certificate in Service Transition, ITIL Service Capability: Service Offerings and Agreements, CompTIA Security +                  Master of Arts  :   Organizational Leadership    Columbia Universtiy   City  ,   State         Advanced coursework in  Organizational Management                  Bachelor of Science  :   Industrial Technology & Education    Montclair State University   City  ,   State         Coursework in Information Management and Business Administation       Minor in  Education             Skills    Agile, application development, Army, business strategy, C, Consultant, consulting, cost analysis, client, clients, delivery, direction, ERP, focus, Functional, Government, information systems, ITIL, Team Lead, legal, market, microwave, Enterprise, Network, networks, Personnel, process design, processes, recruiting, routers, sales, sales support, SAP, SDLC, staffing, strategic, switches, system integration, technical support, troubleshooting, workshops   