         INSIDE ACCOUNT MANAGER         Summary     Inside Account Manager with eight years experience at SHI to fill Inside Sales Team Manager position. Strong organizational, analytical, problem resolution skills and vast account knowledge.       Highlights          Team leadership  Customer service expert  Experienced in volume licensing  Staff training      Excellent time management  Organized and meticulous  Computer-savvy  Adept multi-tasker            Experience      Company Name    City  ,   State    Inside Account Manager   06/2006   to   Current       Daily responsibilities include quoting, customer relations, and order management.  Experience in training new hires to develop necessary skills and techniques to meet the needs of our clients.  Constant adaptation to new opportunities and challenges for the multiple accounts handled.  Developed empathetic client relationships and earned reputation for exceeding service expectations.  Exclusively handles Microsoft SPLA, Sandia National Labs account, and multi-year $8M Novell contract.          Company Name    City  ,   State    Event Manager and Sales Associate   09/2005   to   05/2006       Responsible for stock management, customer relations and providing knowledgeable assistance.  Leader of demonstrations for various gaming products.  Earned Joy Maker award for outstanding customer service.          Company Name    City  ,   State    House Manager and Box Office Sales   09/2003   to   05/2005       Experienced in customer relations, staff training, and sales.  Utilized computer databases and multiple applications.  Acted as a liaison between performers, directors, and patrons to keep events on schedule.          Skills     Sales Center, AX, SHOES, CRM, SharePoint, Catalog Management, Outlook, Excel, Power Point, Word, Lockheed Martin Procure To Pay, Sandia Oracle Storefront       Education      Bachelor of Arts  :  Psychology   2005     The College of New Jersey  ,   City  ,   State           