         BUSINESS DEVELOPMENT COORDINATOR           Professional Summary      Program Coordinator bringing extensive background in  Training Coordination, System Administration, and Operations . Organized, resourceful and detail-oriented with exceptional planning and decision-making abilities.         Core Qualifications          Troubleshooting and problem solving  Exceptional telephone etiquette  Professional demeanor  Self-starter         Time management ability  Ability to prioritize  Deadline-oriented  ​Employee training and development            Experience      Business Development Coordinator    May 2016   to   Current     Company Name   －   City  ,   State            Technology Coordinator    October 2014   to   May 2016     Company Name   －   City  ,   State     Supports Region Director of Technology and five System Engineers by tracking and forecasting opportunities from start to finish.  Proposal creation in paperless proposal system.  Created contracts upon new or amended technology sales.  Manages all aspects of the Learning Management System and serves as the main point of contact for the South Region which consists of 11 states and Puerto Rico.  Serves as the SSE/SOA Administrator for the south Region by setting up users, changes related to splits/merges and terminations, and reporting.  Works with solutions team and IT by submitting appropriate documentation to get credentials created for Client portal.  Creates WebEx conference meetings and maintains weekly Region training schedule for Operations, Sales, and HR content.         Region Coordinator    February 2014   to   October 2014     Company Name   －   City  ,   State    Carries out diverse administrative duties and implements organizational policies and practices on behalf of and as directed by the Region President. Aids the Region President by coordinating office services, such as personnel, records control, and conducting special management studies. Manages all aspects of the Learning Management System and serves as the main point of contact for the South Region which consists of 11 states and Puerto Rico. Liaison between the Region Office and shared services functions and proactively resolves day-to-day operational issues. Collects, organizes, compiles, analyzes and presents information pertaining to operations such as financial reports, budgets, customer service reports, and company or supervisor report requests; Compiles data and arranges for final preparation of reports for management decision-making. Plans and schedules meetings and events; maintains calendar of appointments and travel itineraries; Coordinates related arrangements.        Executive Assistant    April 2012   to   April 2013     Company Name   －   City  ,   State     Supported the Owners in business start up.  Coordinated conference calls, meetings, and travel arrangements.  Monitored and
replenished inventory of office supplies and maintained servicing of all
equipment.  Created spreadsheets and word documents as needed.  Responsible for budget and vendor management.     **This was an interim position while in the process of relocating to Georgia.         Technical Support Coordinator    June 2011   to   March 2012     Company Name   －   City  ,   State    First tier level of diagnosis, resolution, and contact for the various Canfield Imaging Systems hardware and software platforms to external customers in the medical field.  Answers, evaluates, and prioritizes incoming telephone, voicemail, and email requests for assistance from end-users experiencing problems with hardware, software, and networking issues in support of Canfield hardware and software.  Create and process Return Merchandise Authorizations for equipment that needs to be replaced or repaired.  Multitasking between field responsibilities and internal technical development.  Wored with project teams to develop equipment instruction guides.  


 Created return merchandise authorizations and coordinated
     equipment use for clinical trials.
 Processed, tracked and expedited client orders for overnight
     delivery.
 Eliminated paper orders and RMA forms  by creating electronic versions that
     reduced data entry time by 50%.


        Clinical Administrator    January 2011   to   April 2011     Company Name   －   City  ,   State     Coordinated scheduling of monthly staff meetings, with
participants from various parts of the company using both audio and video
arrangements. Supported all nurses and doctors in the practice. Coordinated work schedules for the nurses and ensure proper coverage is in place. Attended all clinical meetings, created agendas, and kept meeting minutes. Tracked special projects and timelines to ensure compliance. Reviewed, updated, and evaluated metrics for RNs to ensure engagement and patient satisfaction is met. Daily administration of resource management system. Assisted in special projects as needed.           Specialist, User Applications    January 2007   to   May 2010     Company Name   －   City  ,   State    


 Monitored daily administration of Saba learning management system
     and  Pedagogue assessment system for
     over 6,000 internal and field associates .  


 Diagnosed and provided first level support for transcript and learning
     management system issues.



 Analyzed helpdesk call database and identified trends to actively
     resolve recurring system issues.


Reduced response time for client system issues
from 48 to 24 hours. 




 Trained all internal and regional coordinators on
     the Saba learning management system.
 Established and implemented standard operating procedures for all testing
     initiatives. 
 Created, administered, and proctored all product testing for field
     associates.
 Created and refined communications, training manuals, and FAQs.




        Training Coordinator    October 2001   to   January 2007     Company Name   －   City  ,   State     Managed department budget including estimates and accruals within
     2% of target.  


 Managed internal logistics associated with
     training, such as training lists, invitations, attendance rosters,
     scheduling events, and assigning pre-work.



 Consolidated electronic evaluations/data for all sales workshops,
     analyzed metrics, and reported to Senior Management monthly.




Maintained senior  managements
     calendars and handled extensive international and domestic travel
     arrangements.  Prepared,
     submitted, and tracked expense reports in Concur system.   


         Education      Bachelor of Science   :   Business Administration  ,   2006    Centenary College   －   City  ,   State              Technical Expertise        Sales Software: Salesforce.com, Paperless Proposals  Learning Management: Saba LMS, Success Factors LMS, Webex, Pedague Testing System  Administrative: Microsoft Office Suite, Concur  Technical: Vantive, Clarify     