         CONSUMER ADVOCATE       Summary    To obtain a position that would utilize my strong customer service, communication, and leadership skills and offer opportunity for continued professional growth and development.      Skills          Results-oriented  Client-focused  Quick learner  Computer proficient      File/records maintenance  Training and development   File/records maintenance    Microsoft Office            Experience     09/2016   to   Current     Consumer Advocate    Company Name   －   City  ,   State      Assist consumers in signing up for health coverage through multiple health insurance companies.  Assist consumers with accessing their accounts and answering questions regarding their enrollments.  Assist consumers with changes to their account and assist in resolving any payment issues with their account.         06/2016   to   09/2016     Customer Service Representative    Company Name   －   City  ,   State      Answer phones, greet clients.  Assisted clients with writing new auto, home, and marine policies. Processed policy changes and renewals as well as remarketing policies to acquire rate reductions clients.  Sold Auto, Home, Marine and Renters policies as well as upselling and cross-selling additional product lines.  Provided agents with MVR's, correspondences, filing, and processing personal policies.  Provided additional clerical duties as assigned.         09/2014   to   06/2016     Customer Service Representative    Company Name   －   City  ,   State      Answer phones, greet clients.  Assisted clients with writing new auto, home, and marine policies.  Processed policy changes and renewals as well as remarketing policies to acquire rate reductions clients.  Sold Auto, Home, Marine and Renters policies as well as upselling and cross-selling additional product lines.  Provided agents with MVR's, correspondences, filing, and processing personal policies.  Provided additional clerical duties as assigned.         05/2012   to   09/2014     Administrative Assistant Commercial / Personal Lines CSR    Company Name   －   City  ,   State      Answered phones, greet clients.  Prepared marketing materials, client presentation folders and commercial policy binders for agents and clients.  Created client data spreadsheets using Microsoft Excel.  Processed Commercial Insurance Policies including commercial property, commercial liability and workers compensation insurance.                    12/2007   to   05/2012     Field Representative    Company Name   －   City  ,   State      Inspected and photographed commercial and residential properties for major Insurance companies.  Identified roof, siding, foundation, electrical and plumbing types as well as identified commercial hazards and liability risk.   Ensured that the insurance risks were acceptable and properly insured.  Worked from a home based office, submitting data and reports on a daily basis.  Used CAD to estimate accurate square footage and floor plan lay outs.  Contacted policyholders to schedule appointments as needed to access properties for high value inspections and interior inspections.  Achieved 96% and above accuracy rate on submitted reports.         05/2006   to   03/2007     Personal Lines Customer Service Representative    Company Name   －   City  ,   State      Assisted agents with quoting and issuing new personal lines policies in all markets.  Provided customer insurance assistance over the phone and in person to personal lines clients.  Strong data entry using Applied, Word, Excel and various online insurance quoting systems.         03/2005   to   05/2006     Personal Lines Inside Sales Agent    Company Name   －   City  ,   State      Quoted and issue personal lines policies in all markets.  Provided customer assistance over the phone and in person to personal lines clients and VIP clients.  Strong data entry using Applied, Word, Excel and various online insurance quoting systems.         09/1999   to   03/2005     Underwriting Supervisor    Company Name   －   City  ,   State      Managed a team of twelve or more associates to successfully meet or exceed the centers daily, monthly, and yearly objectives.  Conducted individual development sessions to evaluate performance, determine trends and training issues.  Assisted associates in establishing career goals and achievements.  Established team contest and other motivating events.  Effectively supported both California and Nevada underwriters.  Monitored productivity and accuracy of account servicing and maintenance.         09/1992   to   09/1999     Customer Service Team Lead    Company Name   －   City  ,   State      Oversaw the processing of member transactions by the Customer Service Associates.  Provided assistance to supervision in the call monitoring process to ensure accuracy and quality service.  Provided assistance to supervision with team daily reports, team meetings, and other assigned duties.  Provided feedback to supervision on associate's performance.  Effectively handled member complaints and escalations to satisfaction.  Provided assistance to supervision in managing the service level by taking inbound calls when warranted.   Performed all the duties of a customer service associate.         04/1988   to   09/1992     Travel Sales Associate    Company Name   －   City  ,   State      Responsible for travel sales to new and existing clients.  Met or exceeded all goals and objectives.          Education and Training          Certificate and licensed in California Property and Casualty Insurance.      Insurance Educational Association   －   City  ,   State                  Certificate in Travel and Tourism      Travel and Tourism Institute   －   City  ,   State              Skills      Client Relations  Multi-task management  Computer Proficient, including Microsoft Office.  Project management  Creative problem solving   Customer needs assessment   Customer satisfaction  Customer service   Reports creation   Associate supervision  Clerical skills        