         BUSINESS  DEVELOPMENT  MANAGER       Career Overview     Career  Overview: Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.   Automotive/  Motor Vehicle, Healthcare  ­ Pharmacy  Technician. Experience:   Highly enthusiastic customer service professional with 20 years client interface experience.  I  have experience  working in automotive industry for the past 15  years.  Qualified  Customer  Service  Manager  offering  a  record  of successful  job  performance, proven problem  solving ability  and experience developing  and implementing  innovative solutions. Call  Center Representative versed in customer support in high call  volume  environments. Superior computer skills  and telephone etiquette.  As  a  Pharmacy  Technician  with   1   year  of  retail  pharmacy experience.  Self Starter  with   knowledge  of  Medicaid   and  Medicare   procedures.  Hardworking, Multitask Oriented,  Organized,  Service  Driven,  Dependable,  Committed,  Customer Focused, Dedicated,  Detail Oriented Experience,  Focused  and  Gifted.  Relocation:  At  this  time  relocation would  not  be  good  for  me,  but  in the future  is possible.  Hourly Rate  $  18.00 Salary:  Open Core Strengths Customer  Service  Expert,  Adaptive   Team  Player,  Excellent   Telephone  Etiquette.  Creative problem solving,  Critical  thinking,  Customer service, Data  collection, Data entry, Documentation, Email,  Executive  management  support,  Filing,  Grammar,  Strong  Organizational   Skills.        Core Strengths          Sharp problem solver  Active listening skills  Energetic work attitude  Customer service expert  Adaptive team player     sharp problem solverActive listening skillsEnergetic work attitudeCustomer service expertAdaptive team player           Accomplishments      harp problem solverActive listening skillsEnergetic work attitudeCustomer service expertAdaptive team player.     ​       Work Experience      Business  Development  Manager     Jan 2009   to   Jan 2011      Company Name   －   City  ,   State      Problem  Solver,    Energetic  Work  Attitude.    Accomplishments  Customer  Assistance *Worked with company  systems  such  as  live  Support  and   diligently  completed  all  assigned  tasks,  working overtime as  needed.  Market Research * Interviewed clients via market research surveys to identify product  issues  and  customer needs.  Customer  Service  *Researched,  calmed  and  rapidly resolved client  conflicts  to  prevent  loss  of  key  accounts.  Computed  Data  Reports,  *Provided  required weekly,  monthly  and  quarterly  reports  listing  sales  figures  and   client  track  records.  Work Experience  Customer  Service  Call  Center,   May  2011  to  Jul  2012  Airport  Marina  Ford, Organized weekly sales reports for the sales department to track product success.   Guaranteed positive customer experiences and resolved all customer complaints.  los angeles California Customer  Service  Call  Center Demonstrated  mastery  of  customer  service call script within  specified  time  frames.  Collected  customer feedback  and  made process changes to exceed customer  satisfaction  goals.  Addressed  customer   service  inquiries  in  a  timely  and  accurate.  Maintained  up to date  records  at  all times.  Developed  effective  relationships  with  all  call center departments  through  clear  communication.  Worked with upper management to ensure  appropriate changes  were  made to  improve customer satisfaction.  Built customer loyalty by placing followup calls for  customers who reported  product  issues.  Properly  directed  inbound  calls in phone queues to improve  call flow.  Collected  customer feedback  and made process changes to exceed customer satisfaction  goals.         Customer Representative     Jan 2008   to   Jan 2009      Company Name   －   City  ,   State      Developed new customer prospects or referrals.  outbound and inbound  phones  calls ,  invite customers  to  our  dealership  for  new  promotions.  Following  leads  and  making  appointments for service  department.  Oversea  my  departments,  making  sure  my  coworkers  were  placing  calls, setting  up  appointments and  making  follow  ups  for  show and no show customers.  Contacted new and  existing   customers  to  discuss  how  specific  products  could meet their  needs.  Generated  new sales  opportunities  through  direct   and  telephone  selling  and  emails.  Organized  weekly  sales reports for  the  sales  department  to  track  product  success.  Created  new  processes  and  systems for increasing customer service satisfaction.  Achieved high sales percentage with  consultative,  valuefocused  customer service  approach.  Interacted  with  customers  and  retail buyers  to  followup  on  shipping  statuses  and  expedited  orders.  Promptly  responded  to  general inquiries  from  members,  staff,  and clients  via  mail, email  and fax.  Assisted customers with store and  product  complaints.  Business  Development  center  (Customer  Representative California  My  job  duties   were  making  phones  calls  to  invite customers  to  our  dealership for  new  promotions.  Following  leads  and  also making appointments for  service  department  as well.  Assisted customers with store  and product  complaints.  Guaranteed positive  customer experiences and  resolved  all  customer complaints.  Compiled weekly  monetary reports and  records  for store managers.  Responsible  for ringing  up  customers  in a timely manner and  guaranteeing   high  level  of  customer  service.  Executed  outbound  calls  to  existing  customer base resulting in sales.  Recommended  selected  and helped  locate merchandise based on customer needs  and  desires.  Communicated  all  merchandise  needs  or  issues  to  appropriate  supervisors.  Generated   leads  for  new  sales  through  telephone  and  email  contact  with  customers.  Generated new  service(  leads)  opportunities  through  direct  and   telephone  selling  and   emails.         Customer relations     Mar 2000   to   Jul 2005      Company Name   －   City  ,   State     Assisted customers with store and product complaints.   Compiled weekly monetary reports and records for store managers.   Organized weekly sales reports for the sales departmentto track product success.   Created new processes and systems for increasing customer service satisfaction.   Developed highly empathetic client relationships and earned reputation for exceeding sales goals.   Achieved high sales percentage with consultative, value-focused customer service approach.   Resolved product issues and shared benefits of new technology.   Expressed appreciation and invited customers to return to the store.   Managed quality communication, customer support and product representation for each client.   Worked under strict deadlines and responded to service requests and emergency call-outs.   Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.   Guaranteed positive customer experiences and resolved all customer complaints.    ​        Educational Background        Pharmacy   2002     Carree College of America   －   City  ,   State  ,   united states    Coursework in Pharmacy Technology, Pharmacology and Pharmacy Law          High School Diploma  ,   General Diploma   1994     Thomas Jefferson High School   －   City  ,   State            Skills    Public Relations,, enthusiastic people person, advanced problem-solving, great organizational skills  Careful and active listener   Professional and friendly,   mulch-tasking  client Relations,computer Proficiency,Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing,and great telephone skills.   