         LICENSED UNITED HEALTHCARE INSURANCE SALES AGENT       Summary    Talent for identifying customers' needs and referring appropriate company products and services while demonstrating the ability to gain customers' trust providing exceptional follow up, leading to increased sales and repeated referral of business Expertise in resolving escalated customer service issues quickly and effectively solving customers' challenges. Track record for assisting the Customer Service and Sales dept. in achieving its potential by using my implementing experience, increasing sales 13.46% above goal also interacting with all levels of management to improve customer and business satisfaction. Secured over 65 + Shared Success Awards; Received several Sales Agent of the month Awards; Awarded numerous prize/gifts, awards for consistently meeting/exceeding sales goals, successfully closed on all referred products and maintained weekly & monthly KDM & QA Scores of 100%.      Skills        Time Management, Effective Communication, Trouble Shooting, Problem Solving, Cloud technology, Skype, Proficient, Microsoft Office Suite, Instant Messaging, Web Chat, Negotiating, Up-sell, Cross-Sell Ability, Outlook Email, Lotus Notes, Quicken, QuickBooks.            Experience      Licensed United Healthcare Insurance Sales Agent     Sep 2014   to   Oct 2015      Company Name   －   City  ,   State     Provided services to clients changing or updating healthcare insurance needs by upselling/cross selling a variety of health insurance products.  MA, MAPD, MED Sup and PDP's to groups and individual consumers geared to fit their healthcare needs.  Assists with outbound campaigns to ensure customer satisfaction.  Demonstrates prospecting skills, meets or exceeds sales goals.  Delivers exceptional customers service to consumers to develop and build new client relationships by implementing strong people skills and product knowledge while gaining customers trust and building rapport while following and adhering to hipaa guidelines and company policy.         Account Executive Sales Agent/FedEx Account     Mar 2014   to   Sep 2014      Company Name   －   City  ,   State     Responsibilities included maintaining and deepening existing customer relations.  Made outbound telephone calls to engage customers with new products and services that would develop value propositions to meet their business needs also Increasing the volume from existing customers.  Successfully delivered Client's family of services implementing well developed sales skills, collaboration, and effective negotiation.  Conducted daily rapport building with customers using a consultative sales approach and while maintaining a regular contact with designated accounts through an established sales process requirement.         Licensed United Healthcare Insurance Sales Agent     Sep 2013   to   Mar 2014      Company Name   －   City  ,   State     Provided services to clients changing or updating healthcare insurance needs by upselling/cross selling a variety of health insurance products.  MA, MAPD, MED Sup and PDP's to groups and individual consumers geared to fit their healthcare needs.  Assists with outbound campaigns to ensure customer satisfaction.  Demonstrates prospecting skills, meets or exceeds sales goals.  Delivers exceptional customers service to consumers to develop and build new client relationships by implementing strong people skills and product knowledge also gaining customers trust and building rapport while following and adhering per hipaa guidelines and company policy.         Customer Service Agent     Apr 2013   to   Sep 2013      Company Name   －   City  ,   State     Functioned as a primary resource in handling pharmacy / pharmacist contacts via telephone ranging from routine to complex, regarding insurance authorization, benefits, claims, and general assistance.  Duties performed related to the resolution of adjudicated prescription claims with regards to member eligibility, benefits parameters applied, determination of prior authorizations or overrides and exceptions in systems.  Deliver exceptional customer and able to complete calls expeditiously and accurately with assurance/confidence, accuracy, and professionalism on every member/pharmacy/pharmacist interaction in a fast-paced call environment adhering all HIPAA and CMS compliance and regulations.         Customer Service Task Specialist     Jul 2006   to   Aug 2008      Company Name   －   City  ,   State     Made contact with Creditors & new and existing clients daily to open/update accounts; negotiated account terms for clients; added, updated and modified PIF creditors on client profiles.  Collected processed and modified payments of ACH amounts & dates; educated and advised clients of new or counter proposals.  Consistently demonstrated effective customer service meeting/exceeding quota goals of 200 inbound/outbound calls daily while collaborating with customer care depts.  amp; manager to enhance customer service.         Education and Training      Completed various courses and seminars in customer service, call center simulations sales strategies, banking terminology in the teller role/ lockbox operations, goal-setting, public-speaking and computer skills: Banking and Customer Service Training Certificate.
Wachovia Bank NA; - Charlotte, NC: Web/ IVR Certificate (2008)
Central Piedmont Community College Charlotte, NC: Career Readiness Silver Certificate     2013     Goodwill Career Development Center   －   City  ,   State            Computer Office Information Systems Certificate     2001     Central Piedmont Community College   －   City  ,   State            High School Equivalency Diploma     2001     Central Piedmont Community College   －   City  ,   State     3.75       Skills    approach, banking, benefits, call center, CMS, Client, clients, customer relations, customer satisfaction, customer service, Customer Service Training, customer care, PDP, Email, fast, goal-setting, Information Systems, insurance, IVR, Lotus Notes, MA, Messaging, Microsoft Office Suite, Office, Outlook, Negotiating, negotiation, people skills, Problem Solving, proposals, public-speaking, QuickBooks, Quicken, rapport, requirement, sales skills, selling, sales, seminars, telephone, Time Management, Trouble Shooting     