         BUSINESS DEVELOPMENT SPECIALIST       Summary     Dynamic and reliable Banking Professional with 15 years of retail banking, customer service and consulting experience.  Many years as a Trainer has instilled an "adapt and connect" way of thinking, always ready for the ever-changing industry of banking.        Highlights          Management  Customer Service  Sales  Analytical       Presentation  Training  Coaching  Creative Solutions            Accomplishments     -Selected as a member of various corporate projects at IBC Bank, First National Bank, PlainsCapital Bank.  -Elected Board President for a community involvement organization.  -Selected as a member in Edinburg Leadership Class XX.  -Served as project chair for numerous community outreach events.       Experience      Business Development Specialist   11/2014   －   Current     Company Name     City  ,   State       Served as liaison between credit union and major local vehicle dealership.   Serve as key component in their solution to the lack of indirect lending.   Initiate lending processes for the purchase of used and new vehicles for prospective members and follow through to the close of loan.   Cross-sold other convenient bank products meant to gain prospect's entire financial relationship.          Owner/Partner   07/2011   －   Current     Company Name     City  ,   State       Mr. Mister is a privately created and privately owned by my Brother, Father, and I to meet the cooling needs of the residents of South Texas.    Mr. Mister designs, installs and maintains customized high-pressure mist cooling systems.   Mr. Mister also will provide mist cooling solutions for rental clients for outdoor events.           Vice President- Regional Training Manager   09/2013   －   03/2014     Company Name     City  ,   State       Coordinated training schedules for new/ existing employees (400+).  Managed a team of 3 trainers.  Responsible for executing corporate training goals.  Managed day-to-day department needs.  Participated in coordination and execution of FI conversion and training.          Vice President- Training Manager   01/2013   －   09/2013     Company Name     City  ,   State       Developed and Implemented new training strategy.  Created various training paths for various departments.  Authored training courses with training materials.  Coordinated training schedules for new/ existing employees (400+).  Managed a team of 3 trainers.  Managed day-to-day department needs.          Commercial Sales & Services Consultant   05/2012   －   01/2013     Company Name     City  ,   State       Sold convenient commercial products to businesses such as ACH generation, Remote Deposit Capture, Positive Pay, etc.  Analyzed internal reporting to identify sales opportunities from existing commercial customers.  Cultivated external sales opportunities by visiting prospects and sharing benefits of commercial products.  Conducted sales presentations to prospective and existing clients.  Provided training to clients and bank employees.  Provided product support to clients.          Cash Management Officer   03/2010   －   05/2012     Company Name     City  ,   State       Sold convenient commercial products to businesses such as ACH generation, Remote Deposit Capture, Positive Pay, etc  Utilized referral software to track and provide updates to employees.  Visited bank branches to train employees on referral process and how to recognize sales opportunities.   Analyzed internal reporting to identify sales opportunities from existing commercial customers.  Cultivated external sales opportunities by visiting prospects and sharing benefits of commercial products.  Conducted sales presentations to prospective and existing clients.  Provided training to clients.  Provided product support to clients.          Regional Training Manager   01/2008   －   03/2010     Company Name     City  ,   State       Oversight of the regional training program in accordance with Corporate Training and Corporate Human Resources.  Responsible for training completion of 400+ employees.  Monthly training calendars were created and published to accommodate trending needs.  Managed annual compliance training.  Managed staff of 4 trainers included scheduling, development, observations and evaluations.  Participated in various corporate projects and committees.          Regional Trainer   04/2004   －   01/2008     Company Name     City  ,   State       Served as a key resource in employee development.  During this period most course offerings within the training program were mastered.  Involvement was sought by the corporate office on a variety of tasks that ranged from course authoring to program roll-outs.  Courses were delivered with an emphasis on sales and customer service.  Type of courses taught included: Teller policies and procedures, New Account policies and procedures, core systems training, customer service training, sales training, product and services training, special projects training.          CTR Processor   01/2004   －   04/2004     Company Name     City  ,   State       Consolidated high dollar transactions for depositors from all branches within region to accurately report cash transactions through Currency Transaction Reports.  Audited CTR Reports from branch staff.  Crucial deadlines met.          Teller Supervisor   04/2001   －   01/2004     Company Name     City  ,   State       Supervised staff of 7 tellers.  Employee development: Mentoring, Coaching, Training,  conducting performance reviews, delivering disciplinary actions, enforcing company expectations.   Managed day-to-day department needs: creating employee schedules, managing staff relations.  Resolving customer complaints.  Researching transaction errors.  Performing teller and branch audits.  Communicating pertinent issues with upper management.  Running a cash box as needed.          Teller/ Specialty Teller   08/1999   －   04/2001     Company Name     City  ,   State       Nurturing relationships while processing customer and non-customer transactions.  Teller duties: cash balancing, cash transactions, negotiating on-us and transit checks, payments, processing GL transactions, issuing monetary instruments, etc.  The duties of a Specialty Teller were added to the previous Teller position.  Food Stamp Processing  Foreign Exchange Processing.  Foreign and Domestic Collections processing.          Education       2012   Bachelors  :  American Intercontinental University   -   Business Management - Marketing    City  ,   State  ,   US     Coursework in Business Management with a concentration in Marketing.         Skills     Computer, Interpersonal, Customer Service, Analytical, Relationship Driven, Training, Presentational, Sales    