      O        SITE LEAD/PROCESS ANALYST         Summary     I am seeking a position that challenges my current experience and grants the opportunity to make a measurable impact. Much of my experience is transferable, specifically in the areas of business strategic planning, process development, problem resolution, customer service, attention to detail. I also look forward to further developing my skills and talents within the contest of the organization. I am a strong planner and problem solver, who readily and easily adapts to change. I work well individually or within the context of a team, and consistently exceeds expectations. Able to manage multiple priorities and meet tight deadlines without compromising quality.       Skills           Leadership development training     Process development      Bank reconciliations     Office Management   Conflict resolution      Complex problem resolution        Strategic planning      Records Management  performance tracking   Business recovery and sustainability    Interpersonal Customer Service  Spreadsheets/Reports  All forms of communication including verbal, written and digital          Computer skills   Microsoft office Suite  workday program  kronos  Regloginc   Arrow and CPI  Fidelity   QuickBooks               Accomplishments       Multiple awards for performance.     Cut operating expenses by 45  % year over year by   created new workflow process that enhanced efficiency      Reduced office expenses by finding smarter solutions for vendors, suppliers and services.       Five years of training on leadership development and mentorship      Completed over 50 books on leadership, people skills and business management.       ​         Experience      site lead/process analyst   City  ,   State    Company Name  /   Sep 2013   to   Current         Developed organizational change management strategies.  Reduced organizational operating costs by  45 % by streamlining processes.          Conducted activity-based analysis of business processes and made recommendations based on the findings.           Responsible for a Team of Nine Technicians       Drafted monthly Financial reconciliations and forecasts     Identified "bottlenecks" and implemented new and improved processes and policies.      Ensured that team member responsibilities were defined and understood.      Managed projects ,coordinated meetings and served as primary liaison between client (US Bank) and multiple internal groups to ensure clarity of goals and quality and adherence to deadlines.       Tracked departmental output.        Implemented corrective actions.         Trained and supported users during new system implementations and upgrades.            Computed, recorded, and proofread data, records and reports.          Established and maintained effective communication system.           Planned, directed and monitored regulatory operations.          Ensure consistent and comprehensive investor protection.        Implemented processes to streamline workflow.      Created solutions in the areas of inventory, production reporting, and software upgrades that led to system improvements and streamlined processes.        Communicated with customers, employees and other individuals to answer questions and explain information.          Carefully organized, analyzed and prepared technical data reports to ensure proper workflow and productivity.                        Loan mortgage Foreclosure (Promoted) to inventory control manager.         Company Name   Sep 2011   to   Mar 2013        Researched banking guidelines and statutory requirements to stay updated on new laws and applications.     Actively recruited and oversaw training for all new department employees.       Assisted senior-level credit officers with complex loan applications.       Performed daily maintenance of the loan applicant database.       Achieved proper compliance and accurate executive level reporting.    Managing the flow of inventory on the work floor.  Enforcing new government regulation and making sure my team members were in compliance with current regulation.​  Customers service working with all diverse wells Fargo clientele.  Acted as a liaison for multiple departments in creating a new standardized process.  Connecting with attorneys on processing foreclosures in terms and the conditions.  Examination of files to ensure there are no errors, missing information, or invalid information.  Answering enquiries by telephone, in writing or by e-mail.   Addressed and resolved non-routine, complex and unexpected variances.    Ensuring all files meet compliance.  Problem solving to resolve inaccuracies.  Reviewed held up loans for re-examination and recommended appropriate action.  Reported the results of loan reviews, including deficiencies and irregularities.  Provided corrective action plan for problematic loan situations.  Analyzed documentation for evidence of deficiencies.          Lifetime fitness            Jul 2006   to   Sep 2015       Supervisor of the hospitality and operations department Overseeing employees/help employees meet and exceed company standards.  Provide administrative support for various departments including: answering telephones, assisting visitors, and resolving a range of administrative problems and inquiries.  Workday: wage profiles, PTO, HR.  Kronos time clock software: Time clock management.  Coordinate various staff for operational support activities of the unit; serve as a liaison between departments and operating units in the resolution of day-to-day administrative and operational problems.  Provide uncompromising customer service to all patrons of the club.  Coordinated multiple departments to plan meetings.  Established strong relationships to gain support and effectively achieve results.  Earned excellent marks on performance reviews, with citations for excellence in areas including: work, accuracy and quality, ability to learn and master new concepts, positive work ethic, and commitment to providing unsurpassed service.  All qualities that will further keep Work with fellow colleagues.          Education and Training      diploma      Burnsville High School                Biochemistry and Entrepreneurship    University St. Thomas, St. Paul Minnesota     Biochemistry and Entrepreneurship    working progress         John Maxwell Leadership Training      ​ Part of CEP(continue education program) - receive cutting edge education on Bussiness ownership, leadership skills, people skills, and Entreprenuership thought process on training on creative thinking, goal setting and excecutions  ​      ​          Leadership Team Development     Attend four conferences annually   conferences focus on:   Leadership, team/organization dynamics, business and organizational leadership   Business Thought process  Strength devotement and focus   Also part a monthly leadership book ie (21 irrefutable laws of leadership, skill with people, personality plus..etc          Extra Desirable Qualifaction      Bilingual skills (Kiswahili fluent in speaking and writing) Kiswahili  language is widely spoken and understood throughout multiple african countries including (Kenya,Tanzania, Somalia, Ethiopia, Malawi etc.)  Cultural competency   Worked with people from: Hmong culture with heavy interactions in both wells Fargo and Kern. I have also worked with Somali and Ethiopian culture leisurely and professionally.      