         PH INPATIENT/FINANCIAL ADVOCATE SUPERVISOR             Education and Training      University of Phoenix     2013       Master of Business Administration  :   Buisniess    City  ,   State  ,   US    GPA:   GPA: 3.87/4.00     GPA: 3.87/4.00         University of Phoenix     2011       Bachelor of Science  :   Human Service Management    City  ,   State  ,   US     GPA: 3.96/4.00         University of Phoenix     2009       Associate of Arts  :   Health Administration     City  ,   State  ,   US    GPA:   GPA: 3.97/4.0     GPA: 3.97/4.0         Professional Experience      Company Name     September 2015       PH Inpatient/Financial Advocate Supervisor   City  ,   State      Transition to PH Inpatient/Financial Advocate Supervisor  Meet weekly to report on High Dollar Inpatient accounts, and Financial Advocate roles in helping self-pay patients  Interim supervisor for additional outpatient department located at Downtown PH  Work on Rapid Improvement team to reduce denials within the CDS   Meet with cashiers in CDS and create consistent reporting of collections to all supervisors, and employees with graphs and notification of high collectors  Help with the creation of 2016 Financial Application Policy for PHS to be compliant with 2016 501R rules  Create presentation of Financial Assistance Policy for CDS  Establish the role of Financial Advocates to help NICU babies with information on Social Security for disability when needed  Establish new role of Financial Advocates to identify and help underinsured with financial assistance  Work with Patient Advocates to help patients with questions regarding insurance, and inability to pay  Work with Care Coordination to help patients obtain the financial means to receive the appropriate level care needed           Company Name     November 2015   to   September 2015     PH Patient Service Representative Supervisor   City  ,   State      Transition to Downtown PH as PSR supervisor  Implement monthly meetings to bring unity to PSR department  Orchestrate change to departmental culture to create awareness of other hospital areas, and build on teamwork   Attend high dollar meetings and create weekly strategies for Inpatient collections  Establish collection goals and increase in monthly collections  Implement cross training of employees to multiple areas  Author Time and Attendance policy for CDS Patient Access Department  Build props for Patient Access events          Company Name     January 2014   to   November 2015     RMC Supervisor   City  ,   State      Transition to supervisor for all Patient Access departments in Rio Rancho  First supervisor to successfully lead all departments at Rust including Southern, and High Resort  Establish the expectation of cross-training for current and new employees for Rio Rancho, and eventually to all areas within the CDS  Improve employee retention for Patient Access in Rio Rancho  Improve employee satisfaction scores for Patient Access in Rio Rancho  Establish collection feedback by the RMC cashier for all Rio Rancho employees  EPIC stabilization within ADT department  Implement EMPI/Bed Management for the CDS in the ER  Volunteer to help and lead fund raising for several charity programs and campaigns in Rio Rancho           Company Name     June 2012   to   January 2014     RMC ER Supervisor   City  ,   State      PHS Supervisor training completed  Ensure ER coverage and staffing levels are appropriate for 24/7 coverage  Implement on-call process for employees  Partake in RMC process improvement on employee hiring and retention  Greatly improve employee relations and satisfaction in ER  Monitor and improve ER collections  In charge or Patient Access week for CDS in 2013  Train all employees and prepare for the successful go-live of EPIC  Assist with charity food drives to help families in the community          Company Name     November 2008   to   June 2012     Registrar III   City  ,   State      Work as registrar for the following departments: Outpatient, ER, Day Surgery, PASS, Inpatient, GI Lab, Pain & Spine, Physical Therapy, Infusion, and Patient Service Representative  Assist with hiring and selecting applicants for open positions  Train new hires  Participate in process improvements for the ER  Act as interim supervisor while manger was on leave  Manage ER schedule   Create pricing charts with CPT codes for Radiology registration  Help with collection strategies to increase upfront ER collections           Company Name     October 2005   to   November 2008     Registrar   City  ,   State      Work as registrar for the following departments: Outpatient, ER, Day Surgery, and GI Lab  Register patients in MPAC for hospital services  Verify patient eligibility via POL, and third party applications  Explain benefits and collect from patients          Company Name     May 1997   to   October 2005     Repair Technician   City  ,   State      Manage warehouse when coverage is needed   Conduct one-on-one and team training for certifications   Act as a liaison for all new hires including HR functions   Work with computer based inventory system   Create workable service departments and train new service techs for Cort stores in several states including: El Paso, Denver, Salt Lake City, San Diego, and Phoenix   Successfully created a marketing project to sell repair and touch-up supplies with store's name and address.          Company Name     June 1992   to   May 1997     Service Department Manager   City  ,   State      Manager of service related aspects including repairs, ordering, and scheduling.  Provide excellent customer service in selling and furniture related issues.  Meet with furniture representative to explore potential manufacturing issues and viable solutions.  Coordinate warehouse strategies with distribution manager.          Volunteer Experience     Accounting, agency, Cashiering, COACHING, computer training, CPT, client, excellent customer service, Customer service, Front-office, General office, hiring, HR, insurance, inventory, Team building, leadership, marketing, Marketing & sales, mentor, Access, Excel, PowerPoint, 2000, Word, Microsoft Word, presentations, processes, Project leadership, repairs, selling, San, Scheduling, Seminars, strategy, Phone, Author, Written    