         PASSENGER SERVICES OFFICER       Professional Summary        A hard working and self-motivated Australian professional willing to learn and develop new skills. I am a dedicated, organised and methodical individual. I have good interpersonal skills, am an excellent team worker with an active and dynamic approach to work. I am flexible, reliable and possess excellent time keeping skills. As an aspiring business professional, I am looking to utilize my current analytical skills and knowledge as well as further develop these skills in a practical and fast-paced environment.      Skills              Customer service specialist  Friendly  Calm under pressure  Federal Aviation Administration (FAA) regulations  Cabin technologies  Calm under pressure      Expert problem solver  CPR certification  Multi-line phones  Passion for travel            Work History          Passenger Services Officer     11/2013   to   07/2014      Company Name   –   City        System and Product Training: Complete Systems training: Amadeus Altea Customer Management System   Complete Product Training: Singapore Airlines   Passenger baggage handling and flight check-in   Checked in an average of 60 passengers per check-in  Being a team player by helping colleagues achieve targets and solve problems to meet daily KPIs   Serving customers in a polite and professional manner according to Singapore Airlines standards   Dispatching flights on time which included overseeing the boarding of the aircraft   Demonstrating an in-depth knowledge of key health and safety standards used within the industry   Working alongside airline duty officers to meet KPIs and airline standards   Consistently achieved airline on-time performance standards   Demonstrated the ability to handle complex situations within the given industry safety measures   Significantly improved the customer experience, regularly converting unhappy customers to very satisfied customers, something that earned me employee of the month in June 2014.         International Travel Consultant     04/2010   to   10/2013      Company Name   –   City        Complete Systems training: Galileo Reservations, Universal Desktop, Client Management and accounting   Complete Product training: Customer sales process   Selling Travel products to a wide range of clients   Helping train new team members in key competencies Handling customer payments and accounting   Being a team player by coaching colleagues on the sales process to reach store revenue targets   Adopting business strategies including local store marketing and financing   Dealing with customer complaints   Providing business solutions   Liaising with airline representatives and wholesales  Liaising with wholesalers to drive sales and meet targets  Achieved consistent revenue and growth targets on a monthly basis   Repeat client base of approximately 60 per cent  Demonstrated resilience and ability to upsell products, consistently meeting KPIs by adding more value to sales   Significantly improved negotiation skills, regularly converting customers from point of enquiry to sale   Gained self directed learning and development and problem solving skills.         Corporate Travel Manager / Staff Developer and Trainer     08/2014   to   Current      Company Name   –   City        Assisting with on the job sales, product and systems training for new staff members.  Developing staff in core competences to ensure success.   Researching travel options & presenting the best deals in terms of customer requirements.     Ensure all bookings & reservations are processed accurately.     Responding to all phone enquiries promptly, courteously and in a friendly manner.     Filing, photocopying and general administrative duties.     Building strong relationships with clients.     Ability to achieve branch, team sales and profitability objectives. Up selling relevant add-ons, like, insurance, excursions, etc.     Negotiating corporate and best rates with hotels. Advising on and organising visas & passports.      Booking rail, hotel, domestic and international air travel. Monitoring competitor activity in order to maintain the most competitive rates.     Complying with all relevant laws and travel business legislation.      Handling high numbers of incoming calls from direct customers and travel trade.     Offering holidays to a wide variety of long haul luxury destinations, including the Indian Ocean, Arabian Gulf, Americas, Egypt & Africa and Far East.            Education          Bachelor of Applied Science (Aviation)  :   Aviation Business Management     Current       Royal Melbourne Institute of Technology  
                                    -   City       GPA:   GPA: 3.4/4.0      Analytical and conceptual
thinking, with a conscientious approach to managing workloads.          Ability to handle, analyse and
interpret complex data, before presenting it back based on the overall analysis
made.    Advanced problem solving and
numeracy skills.    Accomplished communication
skills, both written and verbal developed through numerous essays and
presentations.

·          Proficiency in all areas of
Microsoft Office, including Access, Excel, Word and PowerPoint.     3.5  GPA         University of Westminster  
                                    -         Commencing a 3-month scholarship at the University of Westminster. This will be undertaken via distance learning.       2011 - Successfully obtained a Certificate III in Tourism Retail Sales  :   Physics, Mathematical Methods, English Literature, English Mainstream, Chemistry and Biology     1 2009       Parade Secondary College  
                                    -         Physics, Mathematical Methods, English Literature, English Mainstream, Chemistry and Biology Australian Tertiary Admission Rank: 83.40
Qualifications       Diploma  :   Management     1 2012         
                                    -        Management       Skills        accounting, general accounting, approach, business solutions, business strategies, coaching, Good communication skills, communication skills, oral, Computer Literate, Client Management, clients, Customer service skills, Data entry, Dispatching, English, essays, fast, financing, leadership skills, managing, marketing, mentor, Access, Excel, Microsoft Office, PowerPoint, Word, negotiation, organizational, presenting, presentations, problem solving, problem solving skills, problem-solving skills, Retail Sales, safety, Selling, sales, scientific, self motivated, team player, time management, written      Additional Information          Nationality: Australian
Visa: Tier 5 Youth Mobility (exp: 24/7/2016)
Note: Eligible for EU passport     