         OPERATIONS FINANCE DIRECTOR       Summary     Skilled financial professional with over twenty years of financial services industry and fifteen years of practical management experience.Highly detail-oriented and organized. Areas of expertise include conflict management, customer service, marketing and client interface. Advanced training in risk assessments, management controls and audit planning.  ​  ​       Highlights          Customer service  Schedule management   Project management     Strategic and financial planning expert     Mergers and acquisitions knowledge       Negotiations, risk mitigation          Exceptional customer service skills           Microsoft Office proficiency  Proficient in Concur, Workday, Kronos  Excel spreadsheets/SQL  SOX, DOJ, Audit experience  Cost reduction and containment  Staff leadership and development  Superior organization skills            Accomplishments      Reduced capital spending by 35 % per year as the leader of a cross-functional trading floor teams in San Francisco and New York.  Head of Business Continuity for NYSE-SF and NYSE-NY.  Recognized for achieving flawless audit scores from both NYSE Regulation, Securities and Exchange Commission and FINRA.  Authored and published trading floor rule filings for NYSE- SF and NYSE-Amex- 2008-2013.  Launched the Amex Trading Floor-NY in 2008-2009, hired all trading floor staff.  Authored all trading floor employee procedures, manuals, and company policies for both NYSE-SF and NYSE-Amex.  In charge of streamlining staffing levels for three mergers 2005-2010.  Started NYSE Annual Community Volunteer Program 2010.        Experience      Operations Finance Director     Jan 2016   to   Current      Company Name   －   City  ,   State    Planned and executed operational audits of various business areas using risk-based audit methodology.  Created executive analysis reports highlighting business issues, potential risks and profit opportunities. Developed and implemented efficient accounting, financial and operational systems. Generated new accounts by implementing effective networking and content marketing strategies. Reviewed new customer orders and requests and manually entered data Systematically prepared documents and assembled financial statements for independent auditors i nto a centralized database.       Managing Director - Head Of Trading Floor Operations     Feb 2009   to   Oct 2015      Company Name   －   City       Supervised and managed all daily operational trading floor activities, all trading floor staff and all trading floor broker operations on the San Francisco trading floor   Worked with FINRA Floor staff to enforce trading floor rules  Responsible for enforcement of trading floor rules and regulation for open out-cry trading.  Developed strategy for internal and external regulatory examinations, collaborated with internal and external audit and market compliance.  Created organizational flow charts and career path reports to evaluate employee compensation information.  Designed the employee performance evaluation process and merit program.  Wrote all employee company policies and procedures for the trading floor.  Increased the employee base to meet changing staffing needs.  Implemented an innovative employee incentive and training program.  Handled exchange customer error account for San Francisco          SR. Director - Options Trading Services and Operations     Oct 2007   to   Feb 2009      Company Name   －   City  ,   State     Stationed in New York for the launch and merger between the NYSE and the American Stock Exchange.  Implemented and authored all company policies and procedures for the trading floor.  Recruited and interviewed 70 applicants per one year period.  Reviewed federal and state laws to confirm and enforce company compliance.  Wrote all employee performance evaluation reviews and recommended merit increases.  Implemented an employee bonus program.  Maintained all of the departments procedures and written documentation for both NYSE SF and NYSE Amex NY.         Director -Manager -Options Trading Services     May 1992   to   Oct 2007      Company Name   －   City       Managed trading floor staff and all trading floor procedures.  Oversaw all facilities and maintenance of the entire options department.  Developed and managed quarterly operating budgets for the entire San Francisco Trading Floor and Options department.   Analyzed employment-related data and prepared required reports.  Collected and analyzed data to evaluate operational issues and make process improvement recommendations.Communicated the duties, compensation, benefits and working conditions to all potential candidates.  Defined strategy and business plans for entire SF-options trading floor.  Rolled out new front end proprietary software for all trading firms.  Traded customer orders in a fast paced open-out-cry environment.  Oversaw scheduling for the day-to-day activities of assigned trading pit.         Education      Associate of Arts  ,   History    Diablo Valley College   －   City  ,   State  ,   USA   Pursued BA in Finance          Economics / Spanish    Los Medanos Collage   －   City  ,   State  ,   USA          Languages     Spanish- Fluent reading/writing/professional level       Certifications     Certified Trading Floor Broker Certificate - NYSE-REG  MBCI ( Member Business Continuity Institute) 2009-2015  Computer Information Systems Certificate-Project Management-DVC  Spanish Foreign Language Certificate-LMC  Published Regulatory Bulletins for NYSE-Arca Equities- 2010-2013 SEC (Rules 6.00-6.47(e)       Skills     Benefits, budgets, business planning, monthly, quarterly billing, flow charts, conflict resolution, database, documentation, hiring, HR generalist, inventory control, legal research, Microsoft Office, SQL, operations management.        