         INFORMATION TECHNOLOGY MANAGER             Qualifications          Strong communication skills	Web application design  Working independently	HTML  Leadership	Adobe Acrobat Professional  IT Governance		Adobe Photoshop  Requirements gathering		Adobe Dreamweaver  Software Development Life Cycle	Windows Server 2008  principles (SDLC)	Windows Server 2012  Project Management		Active Directory  System administration	SQL  Help desk administration		Microsoft Office  Database Design	SAP Business Objects/Web Intelligence  Microsoft SharePoint ASP.net,  business operations, C++, database development, disaster recovery, forms  development,  grants development, HTML, computer support, marketing materials, Microsoft  Access, Microsoft SQL Server, Oracle database, PL/SQL, personnel management, purchasing,  report writing,  requirements gathering, SQL, strategic planning, user manuals, training materials,  troubleshooting, upgrade, web development, workflow                Experience      Information Technology Manager    April 2005   to   Current     Company Name   -   City  ,   State      Managed computer support staff of college serving over 150+ employees Responsible for planning and implementation of major modifications/upgrade to the entire computing environment of the college Involved in IT Governance efforts of the campus to develop infrastructure and security policy Overseen help desk support which included troubleshooting hardware, software and Windows servers Managed multiple projects (varying in scope, time frame and difficulty) to develop applications or other IT solutions for various needs of the Faculty, staff and students.  Administer data needs of the college including data security, database development/maintenance and report generation Responsible for the purchasing appropriate computing equipment that would fit the various needs of the college Faculty and staff.          System Analyst    June 2003   to   April 2005     Company Name   -   City  ,   State      Managed efforts of staff to accomplish various tasks related to new system migration project.  Generate SQL for data population and complex report writing using PL/SQL and Crystal Reports 9 to accommodate new system migration project.  Maintain and improve existing databases used to manage every-day workflow.  Created several tools using Visual Basic and SQL to assist over 80+ Housing Specialists improve accuracy of data files needed for mandatory reporting to the federal government.          Graduate Assistant-Technical Writer    January 2002   to   May 2003     Company Name   -   City  ,   State      Developed user manuals and training materials for computer systems used by police.  personnel.  Tested web and client server applications to ensure that user requirements were met.  Utilized web development tools to create on-line user's manuals.          Co-Founder, Business Manager    December 2001   to   Current     Company Name   -   City  ,   State      Managed all aspects of business operations of non-profit performance arts organization.  Developed marketing materials for release to community entities.  Wrote grants to secure funding for youth and out-of-school time programs.          Applications Developer    October 2000   to   July 2001     Company Name   -   City  ,   State      Documented user requirements for the rewriting of existing billing systems that tracked.  resource usage of an internal service group to the entire global organization.  Lead development team in requirements gathering tasks.  Provided support for billing systems involving troubleshooting complex queries.          Programmer Analyst    June 1995   to   September 2000     Company Name   -   City  ,   State      Performed tasks in allstages of the system development life cycle of a disability claims system including user specifications, functional designs, and technical designs.  Created Oracle database objects (views, queries, PL/SQL, and SQL) to satisfy the reporting needs of end-users.  Developed testing strategy and lead testing team responsible for all testing stages of large disability claims system.          Education      Master of Science   :   Management Information Systems  ,   May 2003    University of Illinois   -   City  ,   State      Management Information Systems        Bachelor of Science   :   Information and Decision Sciences  ,   May 1995    University of Illinois   -   City  ,   State      Information and Decision Sciences        Skills    ASP.net, Active Directory, Adobe Acrobat, Adobe Dreamweaver, Adobe Photoshop, application design, arts, billing systems, Business Objects, business operations, C++, client server, Strong communication skills, hardware, Crystal
Reports 9, databases, database
development, database development, Database Design, disaster recovery, forms, frame, functional, government, grants, help desk support, Help desk, HTML, computer support, Leadership, marketing materials, Microsoft
Access, Microsoft Office, Microsoft SharePoint, Windows, migration, Oracle database, PL/SQL, personnel, personnel management, police, profit, Project Management, purchasing, report writing, reporting, Requirements gathering, SAP, SDLC, servers, Software Development, Microsoft SQL Server, SQL, strategy, strategic planning, System administration, user manuals, training materials, troubleshooting, upgrade, Visual Basic, Web Intelligence, web development, Windows Server, workflow      Affiliations    Quality-driven Information Technology Manager with over 10 years experience aligning
business systems with business policies and guidelines while managing IT support and
application development operations. Looking to bring strong management, analytical and
problem-solving skills to an industry-leading technology company.   