         BRANCH MANAGER       Summary    As an experienced banking officer professional, I would like to utilize my experience and
          knowledge in banking by contributing to the improvement in profitability and growth to your
          bank. I will be putting my best efforts in terms of time and learning new banking techniques and
          methods that would implement in my tenure as a leader with your financial institution.      Skills          Goal-oriented  Self-sufficient  Strong team-builder  Team Player          TRID Expert  Proficient in MS Office and Excel  Flexible            Experience      Branch Manager   06/2016   to   Current     Company Name   City  ,   State       Manages the overall operation of the branch to include the Personal Bankers and Teller staff primarily focused on creating a positive work
environment, community development, driving sales, increasing growth &
profitability, and providing accurate and superior customer service   Conducts sales debriefs, weekly staff meetings, goal setting, and in-branch promotions to
     ensure support of current campaigns & alignment to corporate strategy
       Supports Operations Manager in the FTE Staffing & Scheduling process ensuring the branch
     has appropriate staffing considering scheduling, training, vacation, leaves of absence,
     sickness, and duty assignments ensuring the efficient operation of the branch
       Provides guidance, leadership, and coaching to the Assistant Manager & platform staff;
     confers with subordinate personnel to discuss operational & procedural changes; provides
     counseling and recognition
       Conducts monthly Head Teller and Personal Banker cash audits as part of the Risk
     Management Review process ensuring proper cash control Maintains a customer service
     culture by focusing on customer needs and managing staff to high customer service levels
       Leads the branch staff to achieve optimum sales referrals through effective sales
     campaigns/programs, sales coaching, development and behavior modeling
       Performs managerial duties including hiring, progression monitoring, promotion, quarterly
     career path & performance coaching, and performance evaluation Participates in and
     manages the lending function of the branch to include both consumer and small business;
     examines and evaluates loan applications
       Directs, coordinates, and monitors activities to implement institution's policies, procedures,
     and practices concerning granting or extending lines of credit, real estate loans, and
     consumer credit loans
       Actively involved in the outside calling program developing existing customers, centers of
     influence, and prospects
       Contacts customers and businesses, community, and civic organization to promote goodwill
     and generate new business Manages asset quality through delinquency tracking and past due
     loan collection
       Directs activities involving implementation of establishment services and functions including
     collecting delinquent accounts, authorizing loans or opening savings accounts
       Compiles required and special branch reporting as requested Compiles and accurately
     reports all financial data as required by governmental regulations   Establishes procedures for
     custody and control of assets, records, loan collateral, and securities to ensure safekeeping
       Collects data to analyze the present and future financial status of the branch
       Ensures Branch Opening and Closing procedures are followed to include balancing the
     branch, locking the vault, and setting the alarms
       Completes monthly Branch Assessment ensuring branches are professional in appearance
       Coordinates completion of branch regulatory compliance through computer-based training
     module completion and other training classes             Branch Disaster Recovery Planning with Branch Operations Manager to ensure
     employees are prepared for all facets of pre and post-disaster events
     Coordinates or provides employee training to improve efficiency and ensure conformance to
     standard procedures and practices
       Attends Branch Manager meetings conducted by Area or Division Manager to stay informed
     Handles in-branch operational customer complaints from inception to resolution
       Establishes and maintains contact with banking-related industries such as insurance, real
     estate, and securities Serves as an authorized signer on official checks Enforces personnel
     professionalism to include demeanor, dress, and station orderliness.  Originates consumer and business loans ranging from $1,000 to $1,000,000 depending on the structure of the loan.  Originates construction loan and entire TRID process  Originates in house purchases of 1-4 dwelling and entire TRID process   Carries out
supervisory responsibilities in accordance with the organization's policies and applicable laws;
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and
directing work; appraising performance; rewarding and disciplining employees; addressing
complaints and resolving problems.          Financial Service Associate/ Licensed Banker   11/2014   to   06/2016     Company Name   City  ,   State       Builds relationships with customers while performing financial transactions
          including paying, receiving, and cash control duties; opening and servicing
          accounts, seeks to uncover financial needs, minimize loss, reduce risk, and deliver
          accurate and superior customer service and lending requests handling more
          complex situations and deeper profiling over time.  Promotes and processes deposits, withdrawals, check cashing requests, credit card advances,
          money orders, travelers checks, and other forms of negotiable items   Assist with branch
          morning and evening duties to include opening and closing the vault, working and locking
          the Night Depository, setting up the
          Teller station with supplies and cash, and balancing the Teller window/branch
          Maintains a customer service culture by focusing on customer needs through more complex
          customer profiling
            Originates loans ranging from $2,500 consumer loans to Home Equity Lines of Credit
            Ensures loan agreements and supporting documentation are complete and accurate
          according to policy
            Supports procedures for custody and control of assets, records, loan collateral, and securities
          to ensure safekeeping
            Assist in the branch Risk Management Review process to include, but not limited to,
          monitoring bait money and ensuring dual control procedures are followed
            Assist in managing operational loss within a branch to include: seeking supervisory override
          for transactions outside of authority, proper hold placement for loss mitigation, and superior
          balancing
            Proactively listens for product referral opportunities and participates in sales
          campaigns/programs focused on customer need identification
            Adheres to professionalism standards to include demeanor, dress, and station orderliness
            Demonstrates quality customer service to include greeting customer, using their names,
          making eye contact, smiling, thanking for business, and offering another product or service
            May function in a mentor capacity offering guidance, instruction, and coaching to Tellers
          enforcing policy and procedure
          Images proof work through branch capture machine to include reviewing work and making
          corrections   Performs research for customers as issues arise
          Other duties and special projects as assigned by Senior Management Incumbent is required
          to comply with all applicable federal, state, and local banking and industry related laws and
          regulations including but not limited to the Bank Secrecy Act.  Sells Annuities and other investment products offered through Hancock Bank Investments          Branch Operations Manager   10/2013   to   02/2014     Company Name   City  ,   State       Functions as the Customer Service Manager ensuring a solid operational
          foundation; builds relationships with customers while performing financial
          transactions including paying, receiving, and cash control duties; seeks to uncover
          financial needs, minimize loss, reduce risk, and deliver accurate and superior
          services
            Serves as the Customer Service Manager which involves conducting morning huddles and
          weekly staff meetings
            Models leadership effectiveness by sharing best practices and recognition of team members
          on a weekly basis
            Completes Staffing & Scheduling coordination and duty assignments to ensure efficient
          operation of the branch
            Offers guidance, leadership, and coaching to Teller staff reinforcing policy and procedure
            Assist with branch morning and evening duties to include opening and closing the vault,
          working and locking the Night Depository, setting up the Teller station with supplies and
          cash, and balancing the Teller window/branch
            Oversees the branch Risk Management Review process and ensures dual control procedures
          are followed
            Utilizes Cash Forecasting tool to control supply of money on hand to meet branch need and
          legal requirements
            Promotes and processes deposits, withdrawals, check cashing requests, credit card advances,
          money orders, travelers checks, and other forms of negotiable items
            Monitors and manages operational loss within a branch to include granting staff supervisory
          override for transactions, ensuring proper hold placement for loss mitigation, and outage
          resolution
            Accurately utilizes equipment and remains knowledgeable of equipment functionality to
          include ATM, Cash Dispense and Recycler Machines, Currency Counter s and Coin Sorters to
          provide branch services
            Observes, Coaches, and Models sales and service behavior for Teller associates and assesses
          performance daily
            Promotes branch professionalism and the Standards of Excellence
            Demonstrates highest quality of customer service to include greeting customer, using their
          names, making eye contact, smiling, thanking for business, and offering another product or
          service
            Images proof work through branch capture machine to include reviewing work and making
          corrections
            Compiles required and special reports as requested
            Performs research and problem-resolution for customers as issues arise
            Coordinates branch and staff Business Continuity planning and execution
            Other duties and special projects as assigned by Senior Management
            Incumbent is required to comply with all applicable federal, state, and local banking and
          industry related laws and regulations including but not limited to the Bank Secrecy Act.  Manages employees on the Teller Line; Is responsible for
          the overall direction, coordination and evaluation of this unit.  Carries out supervisory
          responsibilities in accordance with the organization's policies and applicable laws;
          Responsibilities include interviewing, hiring and training employees; planning, assigning and
          directing work; appraising performance; rewarding and disciplining employees; addressing
          complaints and resolving problems.          Education and Training      Associate of Arts  :   Education   2007       Mississippi Gulf Coast Community College   City  ,   State       Education        Activities and Honors    Active Member of the Coast Young Professionals with the Gulfport Chamber Of
          Commerce
          Active Member with the Gulfport Kiwanis Club      Technical Skills and Qualifications    Manager, ATM, On-Line and Mobile banking, Cash handling, Coaching, Counseling, Credit, Customer Service, Directing, Disaster Recovery Planning, Documentation, Training employees, Goal setting, Leadership, Mentoring, Microsoft Office and Excel, Problem-resolution   