         PASSENGER SERVICE CONCOURSE MANAGER       Summary     A dedicated and enthusiastic leader, able to motivate employees to perform at their best in providing excellent service and developing ongoing, profitable client relationships. Creative, resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude and strong work ethic.       Skills         Strategic planning  Team building   Personable  Client relationships  Dedicated  Flexible  Relationship building  Decision Making  Time Management  Conflict Resolution  Adaptability  Ability to Work Under Pressure  Creativity  Ability to work on a team     Microsoft word  Word processing  Spreadsheet  Microsoft excel  Microsoft programs  Scheduling            Accomplishments      Promoted 2 times within the last 5 years.   Diverse skill set in managing employees and customers throughout many areas of the aviation business  Proven ability to manage most complex concourses throughout the Atlanta airport  Established a trustworthy relationship among the clients on multiple concourses.           Experience     12/2013   to   Current     Passenger Service Concourse Manager    Company Name   －   City  ,   State      Maintain the appearance of equipment utilized throughout the day   Managing daily operation while driving safety policies    Directly responsible for overseeing 8 to 24 zone leaders    Communicated, trained and pushed operational changes as directed    Maintained healthy working environment while working in busy atmosphere    Maintained and provided daily schedule to dispatchers and senior leaders    Attended Delta shift briefing regularly in effort to communicate expectations for the day and address any possible concern raised by Delta staff    Addressed overall concourse operation concerns    Fulfill customer request regularly, in a timely manner    Provide daily huddle and direction to staff in preparation for daily operation    Coach and counsel employees     Recognize employees    Diffuse situations              Challenge delays    Maintain effective operational performance    Revamp processes when necessary     Provide leadership to employees daily    Provide hands on team work     Focus-drive on dress code policy and employee professionalism    Communicate daily with Client, management and key positioned employees involved in the daily operation  Drive customer satisfaction results         09/2012   to   11/2013     Cabin Service Manager    Company Name   －   City  ,   State      Managed 10 to 14 team of 3 man employees  Managed up to 35 team leaders directly  Responsible for building 7 day schedule for employees  Responsible for coaching, counseling and documenting employees  Managed an entire concourse from the ramp  Communicated and managed dispatcher  Responsible for providing dispatcher with staff in effort to turn aircraft during day time turn operation  Responsible for managing processes regarding CBP  Responsible for controlling operation failures  Pushed safety policies regularly   ​         09/2010   to   09/2013     Cabin Service Supervisor    Company Name   －   City  ,   State      Assistant manager in scheduling employees  Execute directives provided leadership  Support team leaders with assistant on aircraft as needed  Continuously provide safety patrol on the ramp and concourse daily  Held briefing to communicate information pasted down by management  Train employees to become team leaders and service aircraft         04/2007   to   03/2009     Cabin Service Supervisor    Company Name   －   City  ,   State      Maintain the appearance of equipment utilized in operations   Assistant manager in scheduling employees  Execute directives provided leadership  Support team leaders with assistant on aircraft as needed  Continuously provide safety patrol on the ramp and concourse daily  Held briefing to communicate information pasted down by management  Train employees to become team leaders and service aircraft           Education and Training     2003     High School Diploma  :   Academics    College Park High   －   City  ,   State  ,   USA    Academics        Technical Skills     9 months (2014) experience in CBP seal process/Admin office work   Compiling information for applications  Typing and submitting applications to CBP  Managing approved and rejected applicants  Handled weekly meeting with CBP-provided updated based of meeting to management  Maintained Red/Black seal count and list  Provided weekly seal list to HR and management   Directing employees when coming in office for assistance  Professionally handling calls-directing callers  Assisting senior managers with office needs such as copying, computer input, uniform issuing and sorting     