         MANAGER, INFORMATION TECHNOLOGY PROJECT MANAGEMENT OFFICE       Professional Summary     Highly motivated and driven Manager of the Project Management Office (PMO) . Currently seeking potential opportunities to continue to help other organizations realize and reap benefits of formal PMO methodology. Passionate about PMO engagement in health care, as I have watched over 17 years of what was once lacking in this industry, take hold and prove its value and worth. I have had the pleasure and benefit of watching three organizations grow and blossom their teams with training and growth and development of a methodology that fits the culture of each organization.        Education and Certification      B.A  :   Foreign Languages and Literatures   1997       VPI & SU (Virginia Tech)   City  ,   State        Foreign Languages and Literatures Degree in Spanish  Concentration in Management Science -Decision Support Systems       Note: Now known as Business Information Technology)           Certification   :   Project Management Certification   2004       Guilford Technical Comm College   City  ,   State        Project Management Advanced Certificate          PMP Certification  :   Project Management Professional   2012       Project Management Institute   City  ,   State        Certification complete and renewed in 2015         Skill Highlights          Highly professional and polished PMO Manager   Portfolio manager for all Corporate IT System Implementations,   Portfolio manager for IT Infrastructure Project Management (new and renovation construction related efforts)  Excellent communication skills from all upper echelons of leadership to team building   Currently managing large team of Senior and Intermediate Project Managers, and PMO trained Business Analysts   Passion for PMO shines through my work, and I strive to help others achieve that pride in their profession      Excellent skills with conflict resolution in tense stakeholder meetings  High standards for personal excellence and integrity in a job well-done  Equally high standards for a high performing Project Management team  Skilled in Clinical Portfolio Management  Assisted in division of PMO to determine best fit for PM team Corporate / Clinical background  Advocate for Project Management training and skill building; soft skills and PM skills are equally crucial to a high performing team.            Professional Experience      Manager, Information Technology Project Management Office   06/2008   to   Current     Company Name   City  ,   State      Primary role: Manage portfolio of all PMO projects related to Corporate Services , and manage portfolio of all Infrastructure related projects.    Corporate Services Project portfolio includes such systems as Lawson, PeopleSoft, API, Centralized Warehouse (Infor/ Lawson tools) and other non-clinical related applications  Infrastructure Project Portfolio includes all services related to wired or wireless networking, intra-facility connectivity, onboarding and acquisition of other health care organizations  Managing two teams of Project managers each with specialty field skills to work application or technical/ infrastructure projects.  Monthly governance report out on each portfolio to executive committee to ensure priority and alignment to strategic goals are still accurate with influx of projects in the pipeline,  Help PMO Trainer with Professional Development Skill building quarterly to determine soft skills that are needed for either PMO team.  Encourage training and leadership skills within all team members to continue growth and improvement professionally for each team member's own unique goals  Encourage and require PMP for all Senior level role project managers  Monthly resource manager meeting to report out to Information Technology Management where there are resource gaps or conflicts with other projects within the clinical portfolio.  Work closely with EPIC Project Management Office to share out resources wherever possible particularly related to technical dress rehearsal and preparation of facilities prior to go live.          Project Manager /Application Systems Analyst III   06/2004   to   06/2008     Company Name   City  ,   State      Primary Role:    Project manager for multiple new information technology systems per year, ranging from $500k to $4M budgets  Lead team with CIO support to encourage all "Application Analyst" roles to attend and participate in Project Management methodology training - beginnings of PMO for health care at High Point Regional   Responsible for all upgrades and ongoing software updates to multiple API Software tools. (HR/Payroll, Security, Scheduling and timekeeping systems)   Lead a team of 60 members crossing over all clinical and corporate areas to implement enterprise staff scheduling solution  Project manager for Radiology Information System and complete dictation replacement project  Project Manager for HR Recruiting system (Halogen) and worked with HRIS team and vendor team to negotiate all aspects of implementation.  Upgraded enterprise-wide timekeeping system, including all time clocks (API) and going from client/server to web-based application. Included coordination of all aspects of implementation with vendor and training of all end users.          Systems Analyst II/ Product Manager - Vantive (PeopleSoft tool)   05/2001   to   06/2004     Company Name   City  ,   State       Support Peoplesoft's Vantive application in nationwide call center environments.  Brought up 3 new call centers on Vantive system and maintained support of existing three call centers.  Performed 2 full system upgrades and managed all budget and aspects of project surrounding upgrade.  Support and maintained software, making changes when requested in VB/VBA code to resolve differences in upgrade.  Maintained .NET web version of Vantive application for external clients to submit their own cases.  Worked closely with call center managers and supervisors, as well as director of nationwide call center, to ensure functionality and needs of call center were met.          Systems Analyst II/ Project Manager   04/2000   to   05/2001     Company Name   City  ,   State       Project management for Patient Accounting and clinical upgrades, support of existing modules, and maintenance on MUMPS database in UNIX: IDX Hospital Software package.  Oversee all related projects for Finance and Patient Accounting departments, supporting applications and issues with upgrades for financial departments.  Help to implement new software on UNIFY database structure, MedStat software for Contract Management in the Finance Dept.  Assisting with system-wide upgrade of the corporate IDX software, and all required testing and documentation methodology required.          Project Manager Intermediate /Software Analyst II   12/1998   to   04/2000     Company Name   City  ,   State       Primary Financial Analyst on McKesson HBOC Star Financials, backup for McKesson HBOC Clinical system.  Helped team to perform upgrade to new GUI based platform of STAR Financials  Began studies in Project Management in the Healthcare environment, attended seminars on beginning methodology and PMO development.   Implemented what is now known to be infancy stages of today's EMR - document based scanning for medical records and financial records. Managed all project aspects around installation of IMNET Electronic Medical Record software on an MS SQL 7.0 based database.          Systems Analyst/ Programmer   05/1998   to   12/1998     Company Name   City  ,   State       Programmed in SQL for HBOC Clinical and Financial systems, developed various hospital reports for Financial departments.  Project Manager on IMNET Electronic Medical Records software.  Learned MSSQL to support system and help implement for Medical Records and charting needs, electronic sign-off by physician.          Skills      Manage departmental budget for all aspects; salaries, training, etc.  Manage and assist with creation of portfolio governance for Information Technology Systems Budget  Manage and assist with creation of Infrastructure budget required for all projects requiring infrastructure/ construction upgrades  Work hand in hand with Chief Technology Officer, VP Application Support to provide C-suite leadership with all relevant information needed to approve annual portfolio for Information Technology     