         IT CONSULTANT       Professional Summary    Support Engineer with Public Trust Clearance and 10 years of Information Technology experience in installing, maintaining, and repairing hardware, software, and networks. Work well independently, or in a group setting providing all facets of server, computer and network support. Fluent in Spanish.      Core Qualifications        Technical Hardware: Windows, Macintosh, IBM, Dell, Toshiba, Sony, HP, Cisco routers, switches, network printers Operating Systems and Networks: Windows 8.1, Windows 8, Windows 7, Vista, Windows XP, 2000, 98, Windows Server 2008, 2003, Linux, TCP/IP, DNS, DHCP, FTP, VPN; OS X Lion and Mavericks Applications /Software Tools: Microsoft Office 2010, 2007 & 2003, Visio, Adobe Acrobat, Photoshop, Lotus Notes, Symantec Ghost, Symantec PC Anywhere, Dameware, McAfee Antivirus, ImageX, Trend, Putty, WebEX, Westlaw, Parallels Desktop, Microsoft Virtual Server 2005, VM Infrastructure Client, Juniper & Cisco VPN Medical Applications: Casetrakker, eClinicalWorks Databases: Access and MySQL Ticketing Systems: Service Manager, Remedy, Heat, Altiris, Jira            Experience     September 2014   to   November 2014     Company Name   City  ,   State     IT Consultant        Developed plan for network management platform for release software upgrades for SevOne customers, to include procedures and scripts for backup, high availability continuity of polling during upgrade, and data stitching upon completion.  Backed up data, restored solutions and data migrations for hardware refresh, cluster migrations and cluster re-alignment projects with customers.  Actively contributed to the consistent improvement in processes and scripts/automation in delivery of services.  Troubleshoot issues on Linux servers, Apache Web Server, MySQL, PHP and automation scripts for SevOne clients.         November 2011   to   September 2014     Company Name   City  ,   State     Systems/Test Engineer        Contractor for U.S. Immigration and Customs Enforcement at Department of Homeland Security.  Provided tier 1-3 technical and application support for 60 headquarters staff and 900 remote medical staff users. 2,000 website users with account creation, updating of accounts and issues with website.  Administered and performed account creation, deletion, permissions and configuration for Medical Applications (Casetrakker and eClinicalWorks) and also related network accounts in Active Directory.  Tested Casetrakker medical software to identify root causes, verify reported problems or validate and verify resolved issues.  Setup user accounts, rights, security, systems and network groups with appropriate system and network privileges. Coordinated action with local ITFO's to resolve issues that required escalated issues.  Performed peripheral and software installations and upgrades on Servers and Desktops including testing of peripheral integration with eClinicalWorks and testing of new eClinicalWorks builds.  Traveled to field sites to as Lead Engineer for deployment, migration and desktop refreshes to new network.  Maintained IT hardware and peripheral inventory storage.  Developed and maintained test cases, create test data and gather results and/or statistics to allow for analysis of issues, leading to satisfactory resolutions.  Run 3rd party tools such as CDS admin to test workstations and Mid-Tier Diagnostics.  Tested and provided technical support to local and Field Case Managers users for medical-related applications; eClinicalWorks, appointment scheduling software, and various databases.  Maintained configuration management, IT procurement and maintenance renewal documentation. Created and updated network diagrams using Microsoft Visio to provide for presentations.  Installed, configured, and supported virtual machines in VMware Vcenter.         August 2008   to   November 2011     Company Name   City  ,   State     Systems Administrator        Provided tier 2 - 3 level support for 400 local end users and 150 remote users.  Performed computer and user account creation, deletion, and configuration in Active Directory.  Hardware installation and maintenance of workstations, servers, and networking equipment.  Imaged computers and laptops using Ghost and ImageX.  Administered Symantec VERITAS Backup Exec to make sure backups are successful and change tapes.  Installed and configured Windows Server 2003 & 2008.  Administer Blackberry Exchange Servers; Reset passwords, wipe blackberry data.  Installed Blackberry software and setup Blackberry phones and IPADS for end users.  Configured and troubleshoot network printers on a LAN. Performed LAN/WAN troubleshooting on any network.  Coordinated new desktop equipment deployment and manage loaner hardware pool.  Created and configured VMs (Virtual Machines) and allocate corresponding system resources as required.  Installed, configured current and future versions of TCP/IP networking and remote access software:VPN, iPASS, Citrix.  Lead and managed small projects locally such as Microsoft 2007 SCCM deployments in a small-scale global environment of 50 users.  Deployed, evaluated and tested new software in production environment. Provided recommendation and if necessary implemented planning and assistance upon testing completion.         January 2008   to   April 2008     Company Name   City  ,   State     Analyst (Contractor)        Resolved application and technical issues for 3,000 customers needing assistance on HopOne Internet Services.  Server hardware up/downgrades for 3,000 servers. Setup user accounts, rights, security, systems and network groups with appropriate system and network privileges.  Server reboots and re/installs for Windows and different versions of Linux such as Fedora, Ubuntu, CentOS, and Red Hat.  Setup cables, server racks, router and switches in the data center.  Utilize a variety of monitoring tools and network element management systems to triage, troubleshoot and remotely repair problems.         October 2007   to   January 2008     Company Name   City  ,   State     Helpdesk Analyst (Contractor)        Responded to telephone calls, email and personnel requests for technical support for Department of Defense.  Troubleshoot desktop, server, LAN/WAN, hardware and software for 2,000 remote users and 80 local users.  Implemented file backups and configured systems and applications.  Dispatched technicians and maintain track of tickets.  Maintained network printers, laptop & desktop computers along with the associated peripherals.         June 2007   to   October 2007     Company Name   City  ,   State     Project Team Lead (Contractor)        Managed, lead, and served as Tier 2 escalation support for 11-15 technicians on a daily bases with hardware/software issues on Windows Server 2003.  Provided Service Level Agreements and technician deliverables to make sure they were met.  Created and posted reports to Access database with information on types on installations, dates, inn codes, technicians, and whether sites were completed or aborted.  support of management initiatives to improve services, add value or reduce cost in line with the business goals.  Resolved local IT support for hardware and software problems, including end user desktops, laptops and blackberry phones.  Troubleshoot and configured network printers and replace maintenance kits.         October 2006   to   June 2007     Company Name   City  ,   State     Data Analyst (Contractor)        Participated in the development of configuration protocols, requirements/design documentation and definition of medicare test cases.  Ensured that project data, data listings/transfer and reports were reviewed and corrected.  Refined Access database reports to extract selected data that is useful for creating a monitoring plan.  Analyzed state process and collaborated with hospital clinical staff to identify business and functional requirements.  Responsible for Tier 1-2 hardware, software and network support to 100 medical staff.  Use database tools (Microsoft Access), programming/scripting languages (SQL), spreadsheets (Excel) and word processing (Word) to run queries for data.         June 2005   to   June 2006     Company Name   City  ,   State     Document Analyst        Built and executed data queries via Access and SQL to identify trends and resolve data issues for Department of Transportation.  Provided accurate and appropriate interpretation of data, applying knowledge to evaluation, analysis and interpretation of data.  Transferred and manipulated existing data to edit current information or proof read new entries in Access database for accuracy.  Deployment, configuration and technical support for desktops and laptops for 100 end users.  Reviewed reports created by consultants as part as the QA process to maintain a 95% or better score.         November 2004   to   May 2005     Company Name   City  ,   State     Contractor        Provided Tier 1 technical support to 300 end users with hardware, software, and application problems.  Installed, upgraded, and maintained desktop and portable computer hardware, software, printers, and peripherals.  Updated and maintained the automated recall information system using Access database.  Handled between 30-40 incoming calls on a daily basis, created tickets and gathered information to resolve or escalate technical issues.          Education          Stratford University   City  ,   State  ,   US     Associate of Applied Science  :   Network Management and Security    Stratford University, Woodbridge, VA Associate of Applied Science in Network Management and Security, Graduated October 2014            Stratford University   City  ,   State  ,   US     Bachelor of Science  :   Information Technology, Network Engineering    Stratford University, Woodbridge, VA Pursuing Bachelor of Science in Information Technology with Concentration in Network Engineering 10/2014 - Present          Presentations    Maintained configuration management, IT procurement and maintenance renewal documentation. Created and updated network diagrams using Microsoft Visio to provide for presentations      Certifications    New Horizons Computer Learning Center, Atlanta, GA CompTia A+ and Network Sunset Learning Center Red Hat System Administration I (RH124)      Languages    Fluent in Spanish.      Skills    Deployment, Maintenance, Active Directory, Testing, Workstations, Access, Technical Support, Printers, Blackberry, Windows Server 2003, Cases, Documentation, Test Cases, Backups, Lan, Lan/wan, Integration, Integrator, Backup Exec, Citrix, Exchange, Ghost, Hardware Installation, Networking, Production Environment, Remote Access, Symantec, Tcp, Tcp/ip, Veritas, Veritas Backup Exec, Vms, Vpn, Wan Troubleshooting, Security, Accounts And, Accounts In, Application Support, Change Management, Configuration Management, Databases, Engineer, Immigration, Inventory, It Procurement, Lead Engineer, Microsoft Visio, Of Accounts, Procurement, Scheduling, Scheduling Software, Statistics, Test Engineer, Visio, Vmware, Database, Sql, Qa, Qa Process, Data Analyst, Design Documentation, Excel, Medicare, Microsoft Access, Ms Access, Scripting, Word, Basis, Incoming Calls, Systems Integration, Acrobat, Adobe Acrobat, Altiris, Cisco, Comptia, Dhcp, Dns, Facets, Ftp, Juniper, Learning Center, Learning Centers, Lotus Notes, Microsoft Office, Microsoft Office 2010, Ms Office, Office 2010, Pc Anywhere, Photoshop, Remedy, Symantec Pc Anywhere, System Administration, Systems Administration, Virtual Machine, Virtual Server, Vm, Westlaw, Windows 7, Windows 8, Windows Server 2008, Windows Xp, Wise, Linux, It Support, Service Level Agreements, Team Lead, Data Center, Red Hat, Router, File, Helpdesk, Telephone, Apache, Clients, Migrations, Mysql, Php, Solutions, Web Server, Associate   