         TRADE FINANCE OFFICER           Career Focus    9 yrs Banking       Summary of Skills          Trade Finance Operations  Customer Service  Branch Banking                 Accomplishments     Awarded Best Tele-caller for 3 times in a row in HSBC

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Rated excellent performer in yearly appraisal at HSBC          Professional Experience      Company Name     August 2007   to   January 2011     Trade Finance Officer   City  ,   State        Payments of documents presented under L/C.   Booking & paying off of Collection documents.    Delivery Order Issuance for documents under L/C or Collection.   Advance & Direct payment under RBI regulations.    Resolving all client query regarding import payments, Letter of
Credit, Collection bills  Bill presentation under L/C & collections    Ensure transactions are processed with the TAT

·           Bill Of Entry follow up          Company Name     August 2005   to   July 2007     Fund Transfer Investigation Officer   City  ,   State      Working as an Officer in Fund Transfer Investigations for Abn Amro Bank -Netherland Investigate Fund Transfer related cases and bring them to closure in a timely manner   Specializing in specific types of cases and handling queries related to Bank and clients   Gaining more knowledge on Swift Messaging and International Fund Transfer   Actively working on projects on increasing efficiency ratio by decreasing rejects and avoiding re-opens   Escalate cases if they do not get resolved within specific time   Meet the targets set            Company Name     October 2003   to   August 2005     Credit Card Collection Officer   City  ,   State       Responsible for collecting overdue payments from customers defaulting for more than 60 days and above after due date.  Responsible for quick resolution of accounts to get delinquency down on the card base.  Ensured quick & sound resolution to issues & problems in a way that effectively reflect business requirements.  Mentoring new staff on systems and honing their calling skills Worked on Cacs , Dialer system and Hub.          Company Name     August 2001   to   September 2003     Customer-service executive   City  ,   State      Responsible for understanding and resolving problems raised by customers and provide better services.  Responsible to also for cross selling of additional cards and loan to increase the card base   Worked on CCMS system          Education      UC San Diego (UCSD) Extension     2015       Certification  :   Business Management    City  ,   State  ,   United States             Mumbai University     2000       Bachelors of Commerce   :   Accounting     City  ,   State  ,   India              Personal Information      Date of Birth:  28th of January,  1980  Place Of Birth: KGF, India  Sex: Female  Marital Status:  Married   Hobbies: Travel, Hiking       Languages    English,Hindi,Tamil      Skills    Client Relations, Customer Satisfaction, Customer Service,Credit and Collections,Marketing,Global Trade Services, Computer Proficient     