         CONSULTANT           Professional Summary     Certified Nursing Assistant with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate.        Licenses     New York State Department of Health Nursing Home    Nurse Aide Certification Program     Original Certification Date: 5/18/2005  Current Expiration Date: 1/31/14  Certification # 342285200505E       Skill Highlights          Understands mobility assistance needs  Charting expertise  Reliable transportation      Trained in grooming and bathing assistance  Calm and level-headed under duress  Medical terminology knowledge            Professional Experience      Consultant    March 2015       Company Name   -   City  ,   State     Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Built customer loyalty by placing follow-up calls for customers who reported product issues. Resolved product issues and shared benefits of new technology. Managed quality communication, customer support and product representation for each client. Answered customers' questions and addressed problems and complaints in person and via phone. Built customer confidence by actively listening to their concerns and giving appropriate feedback.          CNA    August 2007   to   July 2013     Company Name   -   City  ,   State      Observed and documented patient status, and reported patient complaints to the nurse. Completed and submitted clinical documentation in accordance with agency guidelines. Collected urine and fecal samples. Assisted with adequate nutrition and fluid intake. Provided transportation, assistance and companionship to clients. Cleaned and organized patients' living quarters. Positioned residents for comfort and to prevent skin pressure problems. Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Tended to patients with chronic illnesses. Charted daily information on the residents such as mood changes, mobility, activity, eating percentages, and daily inputs and outputs. Recognized and reported abnormalities and/or changes in patients' health status to nursing staff. Documented resident records on daily flow sheets. Assisted with ADLs. Provided patients and families with emotional support.          CNA    June 2005   to   January 2007     Company Name   -   City  ,   State      Assisted with adequate nutrition and fluid intake. Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs.Cleaned and organized patients' living quarters. Facilitated games and other activities to engage clients. Positioned residents for comfort and to prevent skin pressure problems. Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Assisted with ADLs. Administered simple range of motion exercises. Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided. Promoted personal and co-worker safety.          Cashier    February 2004   to   August 2005     Company Name   -   City  ,   State      Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Promptly reported complaints to a member of the management team. Correctly received orders, processed payments and responded appropriately to guest concerns. Served fresh, hot food with a smile in a timely manner. Resolved guest complaints promptly and professionally. Quickly and efficiently processed payments and made accurate change. Properly portioned and packaged take-out foods for customers. Carefully maintained sanitation, health and safety standards in all work areas. Cleaned food preparation areas, cooking surfaces, and utensils. Took initiative to find extra tasks when scheduled duties were completed.          Cashier    July 2001   to   March 2003     Company Name   -   City  ,   State      Executed cash transactions quickly and accurately. Greeted all customers. Checked out customers and bagged items.  Quickly Served shoppers in a prompt, courteous and friendly manner. Gave every customer immediate and undivided attention.  Maintained knowledge of current product locations. Consistently received a 100% rate of customer satisfaction.          Cashier    March 1998   to   August 2000     Company Name   -   City  ,   State      Up-sold additional menu items, beverages and desserts to increase restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Promptly reported complaints to a member of the management team. Correctly received orders, processed payments and responded appropriately to guest concerns. Served fresh, hot food with a smile in a timely manner. Communicated clearly and positively with co-workers and management.Served orders to customers at windows, counters and tables. Packaged menu items into bags or trays and placed drink orders into carriers.Accurately measured ingredients required for specific food items. Prepared and served beverages such as coffee, tea and fountain drinks. Mastered Point of Sale (POS) computer system for automated order taking. Carefully maintained sanitation, health and safety standards in all work areas.          Education and Training      CNA Certificate: Certified Nursing Assistant   :   GED  ,   2005    Rochester Educational Opportunity Center   -   City  ,   State  ,   United States            Skills      Patient-focused care  Excellent interpersonal skills  Compassionate and trustworthy caregiver  Effectively interacts with patients and families.     