         SALES ASSOCIATE       Summary    Customer service oriented associate with over two years' worth of experience working with the public, and over 1 year's worth of money-handling experience. Core competencies include customer rapport, ability to maintain a positive attitude, and subtle persuasiveness by relating to the customer. Passionate and self motivated, with a drive to achieve excellence inside as well as outside of the workplace.      Highlights          Exceptional customer service  Sales expertise  Excellent communication skills      Customer rapport development  Basic Microsoft Office skills   Thrive in fast-paced environment              Experience     03/2016   to   Current     Sales Associate    Company Name   －   City  ,   State       Received and processed cash and credit payments for purchases as well as payments to Dillard's credit card.    Opened lines of credit.      Opened and closed the counter, including counting cash, opening and closing cash registers and creating staff assignments.     Worked as a team member to provide the highest level of service to customers.      Made courtesy calls to existing customers for upcoming event information and debuting new merchandise.           11/2015   to   02/2016     Receptionist    Company Name   －   City  ,   State         Conduct outgoing phone calls to collect members' billing information and process payments.    Operate Microsoft Lync to answer, screen, and forward calls, providing information, taking messages, and scheduling appointments.   Resolve customer complaints or redirect them to appropriate management.         02/2015   to   11/2015     Service Representative    Company Name   －   City  ,   State      Compile information about new accounts, enter account information into computers, and file related forms or other documents.  Handle inbound calls; resolve membership issues; answer customer inquiries; redirect phone calls to appropriate associates.  Understand and implement company policies as well as explain policies to customers in a straight forward and professional manner.  Operate register and process cash/credit transactions; opened and closed out registers.  Collect referrals and inform members of membership promotions for discounts and deals.          Skills    Excellence and experience in customer service, eager and fast learner, honest, advanced problem-solving, exceptional organizational skills      Education          Associate of Arts  :   General Business    Mesa Community College   －   City  ,   State      General Business Currently attending.       2014     High School Diploma      James Madison Preparatory School   －   City  ,   State           