         SENIOR MANAGER OF CUSTOMER SUPPORT       Summary     Charismatic business professional successful at managing business ventures and profit positions. Effectively guides new products and services from concept to market acceptance. E  xperienced in sales management, marketing, technical presentation creation and service training. Devoted to   building strategic partnerships through persuasion, negotiation and personal presence.        Highlights          Driven to succeed   Organization assessment   Leadership/Management Skills   Dependable   Time Management   Flexible   Friendly   Personable  Persuasive  Enthusiastic team player         New program and promotion implementation    Marketing savvy    Meticulous attention to detail    Focused on customer satisfaction    Excellent written and verbal communicator    Trade shows    Presentations            Accomplishments      Spearheaded all company-wide prospecting, marketing and closing endeavors.   Brought on  NASA and Southwest Airlines  as clients.     Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development.  Consistently generated additional revenue through skilled sales techniques.       Experience     02/2016   to   Current     Senior Manager of Customer Support    Company Name   －   City  ,   State      Perform all Manager of Customer Support duties in addition to the following:.  Meet with major airlines domestically and internationally to secure future business contracts.  Reserve travel including airline and hotel accommodations for my department.  Utilize company leads to expand current customer base and follow up on all leads promptly via phone, email
and customer visits.         06/2013   to   01/2016     Manager of Customer Support    Company Name   －   City  ,   State      Develop maximum sales potential out of major airline customers with excellent customer service techniques
and knowledge of products and services, as well as competition's strengths and weaknesses.  Build and maintain quality relations with customers to increase the volume of sales on a consistent basis
through ongoing determination of customer needs.  Evaluate and calculate prices, discounts and proposals to meet specific customer requirements in an efficient
manner.  Train customer support representatives when required.  Possess strong management characteristics - take charge of situations, set examples and deliver results.  Coordinate events including golf outings, trade shows, baseball games and hosted customer dinners.  Order promotional items for trade shows and selected holiday gifts.         03/2012   to   06/2013     Customer Support Representative    Company Name   －   City  ,   State      Processed customer quotes and verified accurate customer and product information.  Managed submitted requests for quotes and initiated the quoting process to cultivate new business.  Manage and expedite customer orders to ensure customer satisfaction.  Utilize Microsoft Office as applicable to customer's needs creating databases and spreadsheets that
improved
inventory management and customer reporting accuracy.  Coordinated "pre-sale" development with sales personnel to include pricing, availability configuration and
profitability.  Research current market demands and competition.  Assist the Director of Powerplant Operations with assigned tasks.         07/2011   to   03/2012     Administrative Assistant    Company Name   －   City  ,   State      Demonstrated capacity to provide support for executive -level staff; managed all essential tasks, coordinated
travel and marketing-support activities.  Demonstrate excellent oral and written communication skills.  Oversee receptionist area, including greeting visitors and responding to telephone and in-person requests
for information.  Organized file systems and maintained electronic and paper files.         10/2003   to   03/2011     Lead Flight Attendant    Company Name   －   City  ,   State      Managed a crew of five flight attendants; performing all necessary flight attendant duties pertaining to in- flight
safety and customer service; Verify that first aid kits and other emergency equipment, including fire
extinguishers and oxygen bottles, are in working order within FAA limits.  Inspect and clean cabins, checking
for any problems and making sure that cabins are in order.  Ensured passenger safety and customer satisfaction according to FAA and company policies; Answered
passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, and/or
schedules.  Assist passengers while entering or disembarking the aircraft.  Assist passengers in placing carry-
on
luggage in overhead, garment, or under-seat storage.  Trained and mentored new flight attendants; Participating in training programs organized by company and
provide update on all techniques relevant to safety.  Maintained high level of personal decorum and professional conduct while in uniform.  Operate audio and
video systems.            Willing to relocate: Anywhere      Skills    audio, excellent oral, contracts, customer satisfaction, excellent customer service, customer service, Customer Support, databases, Dependable, email, first aid, Inspect, inventory management, Leadership, Director, Management Skills, marketing, market, Microsoft Office, personnel, policies, pricing, proposals, quality, receptionist, reporting, Research, safety, sales, spreadsheets, telephone, phone, Time Management, trade shows, training programs, video, written communication skills      Additional Information      Willing to relocate: Anywhere
Authorized to work in the US for any employer  LINKS
https://www.linkedin.com/in/jesi-crane-53995933     