         TAX EXAMINING CLERK           Summary     Driven claim specialist bringing 10 years experience in the field of insurance with an emphasis on automobile claims.Trained in all aspects of insurance property and liability claims. Employs high-level negotiation skills in resolving claims to the satisfaction of all involved parties. Analytical thinker and innovative problem solver.         Highlights          Property and liability claims adjusting  Thorough in critical thinking  Analyze problems and develop favorable solutions  Time management and organization       Proficient in math, computer skills and Excel, Word and Access programs  Effective interpersonal, listening and communication skills  Multi-task and prioritize   Pacify irate people            Experience      Company Name     January 2013   to   June 2015     Tax Examining Clerk   City  ,   State      Adjust tax liability on1040X amended returns.  Take corrective actions to process and close a case, such as adjusting taxpayer's account, penalties or credits, and computing tax liability.  Research pertinent tax data through IDRS, databases, accounting records and available relevant systems.  Assign case referrals requiring further examination per the tax code.  Recognize indications of tax fraud.  Process statute and potential statute cases, and ensure that all statutes are correct.  Recognize problem areas with reference material and offer solutions.  Maintain a fully successfully level processing over 11.2 documents per hour with virtually a 100% accuracy rate.          Company Name     September 1997   to   December 2010     Business Owner/Manager   City  ,   State      Managed the operational activities of a dairy distribution business.  Maximized company revenue by creating databases and spreadsheets to improve inventory control and cost-and-risk analysis.  Maintained account plans for 100 customer accounts.  Improved communication efficiency as primary liaison for customers and vendors.  Maintained high levels of customer satisfaction through offering after-hour deliveries and preserving positive customer rapport.  Identified key growth opportunities for the business through expansion of our product line and delivery area.  Leveraged knowledge of customers and market trends to successfully market our suppliers' products.  Coordinated Customer and Vendor orders.   Prepared procedural material for employees.   Wrote correspondence for business proposals and collection.   Renegotiated payment terms with dozens of suppliers.  Verified details of transactions, including funds received and total account balances.  Calculated figures such as discounts and credits.  Suggested process improvements to secure prompt and regular receipts for the company.  Deposited third party checks, as well as monthly reserve transfers.  Researched and resolved billing and invoice problems.  Scheduled deliveries.  Conducted month-end balance sheet reviews and reconciled any variances.  Communicated with customers via phone, email and in person to obtain payments on outstanding accounts.          Company Name     September 1990   to   February 2000     Claim Specialist   City  ,   State      Process first and third-party auto liability and property damage claims in accordance with laws, regulations and policies.  Reduced loss ratios through fair and prompt processing of claims.  Identified and collected evidence and determined its value to a specific claim.  Interviewed claimants, witnesses, medical and vehicle specialists,  and law enforcement to determine pertinent claim information.  Gathered detailed information and completed field investigations.  Coordinated with attorneys and testified at criminal proceedings.  Conducted claim and estimate re-inspections.  Analyzed repair estimates.  Obtained all necessary information to complete proper evaluation of property and injury claims.  Contacted injured parties and legal representatives to negotiate final settlements for claims.  Communicated with insured and claimants to explain computations.  Interpret policy and explain appropriate coverages to insureds and claimants.  Offer company solutions to improve claim closures.  Evaluate and negotiate total losses and Bodily Injury claims.  Access available resources via the computer and/or storage files.  Inspect property to determine damages.  Recognize potential subrogation and prepare files accordingly.  Trained and mentored 3 new members of the claim staff.          Company Name     January 1986   to   January 1988     Customer Service Representative   City  ,   State      Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.  Maintained electronic and paper files.  Wrote reports and correspondence from dictation and handwritten notes.  Dispersed incoming mail to correct recipients throughout the office.  Made copies, sent faxes and handled all incoming and outgoing correspondence.  Managed daily office operations and maintenance of equipment.  Verified that information in the computer system was up-to-date and accurate.Answered customers' questions and addressed problems and complaints in person and via phone.  Helped customers select products that best fit their personal needs.  Educated customers on product and service offerings.  Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.  Built and maintained effective relationships with peers and upper management.  Cashiering.  Research and resolve customer problems.  Programmed and repaired pagers.  Processed shipments and maintained organized stock shelves.  Computed sales prices, total purchases and processed payments.  Wrote reports and correspondence from dictation and handwritten notes.          Experience     Investigated and resolved claims using uncover and supply necessary facts to resolve the claim. Evaluated all evidence with the ultimate goal of creating positive outcomes for client's claims.        Chronology      Company Name            Tax Examining Clerk   City  ,   State            Education      California State University of San Bernardino      Bachelor of Science Degree  :   Computer Science    City  ,   State  ,   San Bernardino    GPA:   GPA: 3.13     Computer Science GPA: 3.13         Skills    accounting, Accounts Payable and Receivable, Cashiering, CA, CPT, Data entry, databases, ICD-9, Inspect, Inventory Control, Access, Microsoft Access, Excel, policies, profit, programming, proposals, Reconciling, maintain files, Research, sales, San, Scheduling, tax, telephone   