         INSURANCE SPECIALIST       Summary    Accomplished communicator who mediates effectively and uses negotiating and persuasion skills to       achieve consensus. Proficient in account management, training, project management, and building       strong relationships. Proven ability to streamline operations, educations, and troubleshoot problem       areas. Demonstrated history of successful administration and effective issue resolution, while       providing high-quality leadership, and managing individuals from varying backgrounds.      Skills             Spreadsheet management          POS systems  Microsoft Office proficiency            Advanced MS Office Suite knowledge          Medical Billing  Microsoft Excel certified          Administrative support specialist        QuickBooks   Expert          employee training  Invoice processing            Advanced clerical knowledge   Microsoft excel  Marsha systemFosse system            Experience      Insurance Specialist   04/2017   to   Current     Company Name   City  ,   State        Processed applications, payments, corrections, endorsements and cancellations.      Developed, implemented and monitored new underwriting guidelines for the agency.        Compiled coverage and rating information in an accessible format.         Submitted up-to-date activity and production logs to agency management for review.            Researched coverage and premium options and supplied clients with the best coverage available.             Finalized and maintained all types of personal lines insurance policies within the agency.                 Front desk agent   12/2015   to   Current     Company Name   City  ,   State       Dispensed guidance, direction and authorization to carry out major plans.  Reviewed sales price
          and operating costs.  Ensured work was accomplished in a safe manner in accordance with established operating
          procedures and practices.  Handled telephone inquiries.  Documented business requirements, functional specifications
          and training procedures.  Managed quality communication, customer support and product representation for each
          client.  Interacted with customers and retail buyers to follow-up on shipping statuses and expedited
          orders.  Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and
          fax.  Performed store opening duties, including counting cash drawers and checking all equipment
          for proper functioning.          Public relations   09/2011   to   06/2012     Company Name   City  ,   State        Identified customer needs through market research and analysis.     Defined project and company vision, strategies and tactics.          Researched, negotiated, implemented and tracked advertising and public relations activities.          Evaluated and managed new strategic business opportunities.            Expanded product and company recognition in the national press to support the sales and marketing teams.              Organized public appearances, lectures, contests and exhibits to increase product awareness.                 Billing and Coding   07/2010   to   08/2010     Company Name   City  ,   State       Obtained information by contacting appropriate personnel or patients.  Organized files by color codes
          Entered information into computer databases.  Retrieved requested files and delivered to appropriate personnel.  Reviewed files to check for complete and accurate information.  Processed and routed incoming mail.          Public Relations   08/2011   to   05/2017     Company Name   City  ,   State       Identified customer needs through market research and analysis.  Defined project and company vision, strategies and tactics.  Organized public appearances, lectures, contests and exhibits to increase product awareness.  Worked with management to identify trends and developments that might influence PR
          decisions and strategies.  Researched, negotiated, implemented and tracked advertising and public relations activities.          Education and Training      High School Diploma     2011       Jones Senior High School              Business Administartion   2017       Southern University   City  ,   State  ,   United States             Personal Information    Majorette (twirler/ dancer)
          Volleyball
Affiliations
          Walk of Life (St. Joseph Hospital)
         Willing to relocate: Anywhere
Additional Information
         Won employee of the month in March 2016      Skills    account management, Administrative support, advertising, art, business management, call center, clerical, closing, color, client, clients, customer satisfaction, customer
          service, customer service, customer support, databases, direction, e-mail, employee training, fax, functional, Invoice processing, machine operation, market research and analysis, Medical Billing, Microsoft Excel, mail, Microsoft Office, MS Office Suite, payroll, personnel, POS, PR, public relations, quality, quality assurance, QuickBooks, retail, safety, sales, script, shipping, Spreadsheet, telephone, vision      Additional Information      Majorette (twirler/ dancer)
          Volleyball
Affiliations
          Walk of Life (St. Joseph Hospital)
         Willing to relocate: Anywhere
Additional Information
         Won employee of the month in March 2016     