         D2B SALES       Career Overview     Highly enthusiastic customer service professional with 10 years client interface experience.Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.       Core Strengths          Strong organizational skills  Active listening skills  Seasoned in conflict resolution  Sharp problem solver  Courteous demeanor  Energetic work attitude  Customer service expert  Telecommunication skills  Adaptive team player      Opening/closing procedures            Accomplishments      Customer Assistance     Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.     Customer Service     Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.    Sales     Consistently generated additional revenue through skilled sales techniques.         Work Experience      D2B Sales     May 2015        Company Name   －   City  ,   State    Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Achieved high sales percentage with consultative, value-focused customer service approach.              Customer Service      Sep 2013        Company Name   －   City  ,   State     Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Created new processes and systems for increasing customer service satisfaction.         Customer Service Rep     Sep 2013   to   May 2015      Company Name   －   City  ,   State    Prevented store losses using awareness, attention to detail and integrity.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Created new processes and systems for increasing customer service satisfaction.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Achieved high sales percentage with consultative, value-focused customer service approach.Managed quality communication, customer support and product representation for each client.Worked under strict deadlines and responded to service requests and emergency call-outs.Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints.Accurately logged all daily shipping and receiving orders.Kept abreast of rapidly evolving technology.        Trainer New Hire       Customer Service Specialist     Jan 2000   to   Jan 2006      Company Name   －   City  ,   State     MS Office power-user with additional          proficiencies in assorted          2001-2010 databases.  Provided telephone, online and face-to-face customer service/support within Awards          high-volume call centers (handling an average of 95 calls/internet inquiries daily), busy retail customer service desks and five-star resorts.  Top Performer Award, 2008, 2009 Six-Time Employee of     Pe rformance Re vie w Exce rpts the Month, 2004 to 2006       & the second year in a row, Tracy has been the top performer on my team For Five Service Star          &exceeded her call metrics goals by 15% ...excellent communication, Awards, 2000 to 2004          technical support and troubleshooting skills &       excels in working has independently in a fast-paced environment & become my # 1 trainer of Compute r Skills          new hires & (2000, 2002, 2003&2006 Performance Review, Drakes Janitorial Service.) Word, Excel, PowerPoint, &Tracy exemplifies excellent customer service &   consistently thinks outside Access, Outlook, ACT!, SQL the box and finds creative ways to solve customer problems &     Identifies opportunities to increase customer retention and satisfaction through Mission State me nt          the use of up/cross-selling strategies and excellent communication skills Strive to exceed          &well organized, with the ability to multitask and prioritize workload & customer/ employer          documents in detail all interactions with customers & (2005 Performance expectations by delivering           Handles the demands of a high-volume customer service desk with ease & second-to-none service.  exemplary customer service and complaint handling skills &dedicated and Maintain customer        centricity in all initiatives    &Our guests routinely rave about the above-and-beyond service and and interactions, always          personalized attention they receive from Tracy &     highly resourceful & a putting the customer first.  consummate customer service professional Trained 95 new employees quarterly.         Educational Background      ASSOCIATE OF SCIENCE DEGREE  ,   X-Ray Science   2003     HIGHTECHINSTITU   －   City  ,   State      Coursework in Business Administration and Organizational DevelopmentCoursework in Business, Marketing and Communications        Skills     ACT!, Call Center, CL, com, excellent communication, excellent customer service, Customer Service, customer      care, customer care, databases, Documentation, fast, Access, Excel, MS Office, Outlook, PowerPoint, 2000, nt, Word, problem solving, relationship building, retail, Selling, Sales Support, SQL, SUPERVISOR, technical support, User Support, telephone, trainer, Troubleshooting, well organized    