         PATIENT ADVOCATE       Summary    Customer service professional dedicated to effective team management and customer satisfaction,
bringing extensive call center experience in inbound, outbound and blended environments. Strength in
training and development, client relations and problem solving. Exceptional customer care professional
who addresses inquiries and resolves problems as they arise.      Skills          Customer service expert          Customer-focused  Strong organizational skills        Skilled multi-tasked  Creative problem solver          Deadline-oriented  Active listening skills          Scheduling  Quick learner          Bilingual  Training development aptitude       Dentrix/Open Dental Training  Credit card processing              Experience      Patient Advocate     May 2015   to   Jun 2017      Company Name   －   City  ,   State     Maintained accurate records of patient care, condition, progress and concerns.  Observed and documented patient status and reported patient complaints to the case manager.  Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call
    center environment.  Set up patient appointments for all locations.  Kept record of conversation on each individual file.  Meet certain appointment goals daily and monthly.  Answered basic questions regarding Insurance, past, and future treatments.  Inbound Calls
    Outbound Calls.                   Insurance Agent     Dec 2014   to   May 2015      Company Name   －   City  ,   State     Closed an average of 10 new sales per week.  Calculated premiums and established payment methods for sales.  Interviewed prospective clients to learn about their financial needs and to discuss any existing
    coverage.  Processed applications, payments, corrections, endorsements and cancellations.  Met with an average of 5 walk-in policyholders a day to address and resolve complaints.  Called 250 warm leads each week to expand client base.  Promoted agency products to customers in person, on the telephone and in writing.  Finalized sales and collected necessary deposits.  Collected all premiums on or before effective date of coverage.  Prepared necessary paperwork to process insurance sales and renewals.  Submitted up-to-date activity and production logs to agency management for review.         Debt Collector     Apr 2014   to   Dec 2014      Company Name   －   City  ,   State     Strong Problem Solver
    Inbound/Outbound Calls regarding past due accounts with major retailer, and banks.  Collect Daily goals to meet certain amount of money.  High Call Volume
    Set up payment plans on automated system
    Effectively managed a high-volume of inbound and outbound customer calls.  Answered a constant flow of customer calls with up to 20 calls in queue per minute.            Aug 2013   to   Mar 2014      Company Name   －   City  ,   State     Assessed need for, ordered, obtained and interpreted appropriate lab tests.  Recorded patients' medical history, vital statistics and test results in medical records.  Delivered high-quality and compassionate treatment to indigent and low-income patient
    community.  Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs.  Scheduled and accompanied clients to medical appointments.  Provided transportation, assistance and companionship to clients.  Cleaned and organized patients' living quarters.  Assisted with patient transfer and ambulation.  Positioned residents for comfort and to prevent skin pressure problems.         Education and Training      High School Diploma     2013     Winfree Academy Charter School   －     State            CNA Certificate     2012       City  ,   State            Skills    agency, basic, call
    center, case manager, CNA, Creative problem solver, Credit, client, clients, Customer service, fast, financial, Insurance, insurance sales, listening, money, Strong organizational skills, patient care, Problem Solver, progress, quality, Quick learner, range of motion, sales, Scheduling, statistics, telephone, Training development, transportation   