        JS         SALES REPRESENTATIVE-PSR       Summary     Customer-oriented, strategic-thinking Sales and Management Professional with over 10+ years of experience. Background in building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Persuasive, self-motivated leadership professional with expertise in management and sales. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.       Skills          Relationship selling  Territory sales  Sales closing  Product management and pricing  Product and service knowledge  Post-sales support  Territory growth  Product merchandising      Sales Forecasting  Client account management  Promotional planning  Revenue growth  Team building and leadership  Brand management  Working collaboratively  Organizational and People skills            Experience      Company Name    |    City  ,   State      SALES REPRESENTATIVE-PSR    09/2013   -   Current       Recipient of the High Five Award for meeting sales and customer satisfaction targets; and for sustaining above average relationships between company and the customer.  Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.  Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.  Fostered relationships with customers to expand customer base and retain business.  Kept up-to-date with regional market and industry trends to optimize marketing and sales plans.  Created and implemented store displays, promoting sales and growth.  Demonstrated product features to align with customer needs.  Created successful strategies to develop and expand customer sales.  Contacted new and existing customers to outline benefits of products.  Improved profitability and developed pipeline using multiple marketing channels and sales strategies.  Maximized efficiency and time management by effectively planning and organizing client routes within territory.  Monitored customer order process and addressed customer issues.  Prepared and processed contracts and order forms for new and existing customers.         Company Name    |    City  ,   State      BEVERAGE MANAGER    01/2011   -   04/2015       Developed a well-organized beverage system and directed a highly experienced team consisting of 10 bartenders and approximately 30 servers to provide best hospitality experience to customers.  Prepared appropriate staff schedules according to budgetary guidelines.  Oversaw and maintained stock levels to serve high-quality products consistent with customer requirements.  Demonstrated strong analytical and financial skills while maintaining budget, processing payroll, implementing cost controls, and evaluating income estimates, profit and loss statements, sales and labor flash reports.  Improved staff productivity by conducting training on customer service, company policies, and safety practices.  Created a healthy and secure environment for staff and guests through the enforcement of safety and sanitation standards.  Retained remarkable service standards by hiring highly talented staff for all departments.  Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.  Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.  Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.  Performed restaurant walk-throughs to gauge timeliness and excellent service quality.         Company Name    |    City  ,   State      MERCHANDISER    01/2010   -   05/2013       Supported sales reps in establishing special promotional set-ups and providing compelling presentation of products.  Drove sales and profitability goals by cultivating positive rapport with key store individuals and customers.  Organized engaging front-facing displays to capture customer interest and drive revenue growth.  Arranged items in favorable positions and areas of store to attract customers and optimize sales.  Communicated and coordinated planogram execution with store management.  Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.  Updated seasonal displays such as windows and mannequins to highlight current product lines.  Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.         Company Name    |    City  ,   State      SALES ASSOCIATE    01/2010   -   11/2010       Identified customer requirements and suggested quality cellular devices by utilizing extensive product knowledge.  Arranged sales floor and presented the store in visually appealing manner.  Consistently met sales goals and ensured recurring business by nurturing long-term relationship with customers.  Attained customer confidence by providing interactive, engaging and reassuring store experience.  Maximized customer experience through prompt resolution of complaints or issues.         Education and Training      Morgan State University, Earl G. Graves School of Business   |   City        BS   in   Hospitality & Business Management    05/2011     Completed coursework in Finance, Accounting and Marketing.  The curriculum emphasizes managerial leadership and is designed to develop/prepare students with theoretical and applied business and hospitality knowledge, skills, values and attributes.  Softball Team      