         SALES ASSOCIATE       Summary    Punctual retail sales professional focused on exceeding expectations and building customer loyalty. Flexible schedule and strong mathematical aptitude. Results-oriented Store Manager focused on increasing profits, reducing costs, inventory management and transforming customer service standards. Enthusiastic, outgoing and fashion-savvy Sales Associate proficient at building positive relationships with new and existing customers by offering superior customer service.       Highlights          Cash handling  Detail-oriented  Analytical  Cash flow analysis  Mathematical aptitude  Organized  Time management  Excellent multi-tasker  Strong communication skills  Flexible schedule  Superb sales professional  Excellent communication skills  Supporting international sales team      Excellent negotiating tactics  Business negotiation  Internet savvy  Relationship selling  Reliable and dependable  Cheerful and energetic  Resolution-oriented            Experience     September 2013   to   November 2015     Company Name   City  ,   State     Sales Associate        l Stocked and replenished merchandise according to store merchandising layouts.  l Priced merchandise, stocked shelves and took inventory of supplies.  l Cleaned and organized the store, including the checkout desk and displays.  l Alerted customers to upcoming sales events and promotions.  l Identified potential shoplifters and alerted management.  l Trained 7 new sales associates each quarter.  l Completed all point of sale opening and closing procedures, including counting the contents of the cash register.  l Welcomed customers into the store and helped them locate items.  l Handled all customer relations issues in a gracious manner and in accordance with company policies.  l Educated customers about the brand to incite excitement about the company's mission and values.  l Shared best practices for sales and customer service with other team members to help improve the store's efficiency.  l Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.  l Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.  l Followed merchandising guidelines to present visually appealing displays.  l Mentored new sales associates to contribute to the store's positive culture.  l Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.  l Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.  l Communicated clear expectations and goals to each team member.  l Worked with the management team to implement the proper division of responsibilities.  l Actively pursued personal learning and development opportunities.  l  Strategically scheduled team members to maintain optimal staffing levels at all times.  l Answered customer telephone calls promptly and in an appropriate manner.         March 2013   to   September 2013     Company Name   City  ,   State     Lot Associate        l Operated a cash register for cash, check and credit card transactions with 100% accuracy.  l Stocked and replenished merchandise according to store merchandising layouts.  l Cleaned and organized the store, including the checkout desk and displays.  l Alerted customers to upcoming sales events and promotions.  l Identified potential shoplifters and alerted management.  l Trained 3 new sales associates each quarter.  l Handled all customer relations issues in a gracious manner and in accordance with company policies.  l Welcomed customers into the store and helped them locate items.  l Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.  l Mentored new sales associates to contribute to the store's positive culture.  l Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.         June 2013   to   July 2013     Company Name   City  ,   State     Package Handler        l Loaded and Scanned 400 packages an hour.  l Unloaded 1000 packages an hour.         November 2015   to   January 2016     Company Name   City  ,   State     Pick Pack        Supervised material flow, storage and global order fulfillment.  Unloaded, picked, staged and loaded products for shipping.  Reported inventory balances and cycle counts in both the ERP and WMS systems.  Oversaw warehousing and storage practices and housekeeping.          Education          Manchester Community College   City  ,   State       Associate of Science  :   General Studies    General Studies       2012     Windsor High School   City  ,   State       High School Diploma  :   General Studies    General Studies        Skills     cash register, closing, Computer literate, Credit, customer relations, customer satisfaction, customer service, Employee relations, Fluent in English, inventory, listening, Merchandising, Natural, policies, POS, problem solver, Retail sales, sales, staffing, store merchandising, team player, telephone    