         DIRECTOR OF INFORMATION TECHNOLOGY       Executive Profile     Innovative executive and technology professional with strong work ethic and excellent communication skills, experienced in high-volume, multi-unit, retail and business operations. Desires a high-level position in a professional business environment.           Skill Highlights          Microsoft Server 2003, 2008, 2012  Exchange Server 2007, 2010  VMware ESXi  VMware vCenter  VMware Horizon View 5.x, 6.x, and 7.x  Microsoft Hyper-V  Cisco UCM and Unity      Help Desk  ITIL Service Catalog  Vendor Management  Budgeting  Project Management  SLA Management  Asset Management            Professional Experience      Director of Information Technology   11/2012   to   Current     Company Name   City  ,   State       Developed and implemented the IT strategy for the organization including software, support and infrastructure  Hired, developed, and managed IT staff  Negotiated terms and products from external vendors, including changes needed as business needs changed  Met and exceeded goals set by executive leadership accomplishing both time and financial gains  Set annual budgets for organizational technology needs          IT Administrator   03/2008   to   11/2012     Company Name   City  ,   State       Planned, installed and managed Microsoft domain environment utilizing Microsoft Server 2008  Upgraded environment to Server 2012  Planned, installed and managed Microsoft Exchange server, successfully migrating end user data from third party non-Exchange environment  Planned, installed and managed VMware platform for a virtual environment.  Converted all physical servers to virtual environment  Planned, installed and managed VMware Horizon View virtual desktop environment  Successfully migrated 120 users from physical computers to zero clients utilizing the VDI environment  Maintained Cisco routing, switching, VoIP, and camera infrastructure, implementing our design utilizing third party vendors  Managed help desk, utilizing ITIL framework for 260 end users  Executed break/fix for computers, printers, security system, camera system, and all A/V systems          New Car Sales   08/2005   to   02/2008     Company Name   City  ,   State       Recognized by Toyota as one of the top salespeople in the Chicago Region          IT Consultant   01/2000   to   08/2005     Company Name   City  ,   State       Provided IT consultation and implementation of retail cash register networks  Managed staff of more than 10 independent IT contractors in implementation of contract projects  Acted as project manager for new equipment and software roll outs for some of the largest retail chains in the US including Wal-Mart, Mar-Maxx, and Toys 'R Us          Certifications     VMware Certified Professional 5 - Data Center Virtualization   VMware Certified Professional 5 - Desktop Virtualization   ITIL Foundation Certified    Microsoft Certified Professional - Server 2012       Core Accomplishments       Leadership Skills:     Led committee to successfully change our organization's dealership management system (DMS).  The DMS is similar to an ERP system for auto dealerships  Charged with maintaining compliance and security for customer data.  Successfully manage data sharing relationships with more than ten third party vendors.  Worked closely with DMS provider to develop an acceptable secure data sharing platform.      Project Management:     Currently managing the conversion of the dealership to a new dealership management system.  Created and ran sub-committees, mapped out and executed the conversion plan, responsible for many key process changes and workflows   Served as project manager for project creating a paperless work flow and digital storage process which resulted in 50% reduction of administrative processing time, $30,000/year reduction in costs, while increasing document availability and storage accuracy.  As project manager, developed Smart Motors domain environment including group policy, DNS, multiple domain controllers, and OU structure.  Managed email conversion project, deploying Smart Motors' on-site Exchange server.  Converted existing email accounts from non-Exchange and provide access via Outlook Web App and mobile phone connections   Served as project manager on several projects developing Smart Motors' virtual environment, including 5 esxi hosts separated into two resource pools, vCenter, Horizon View for 120 users utilizing 2 view connection servers and a security server  Installed and mange TrendMicro agentless security for VMware View     Staff Development:     Frequently met one on one with staff to determine motivation and goals.  Guided staff in creation of goals and the pursuit there of  Presented daily topics in morning meetings to inform and reinforce company core values such as commitment to quality, customer satisfaction, and continuous improvment  Developed and implemented a training program for new employees, providing them with the technology skills necessary for efficient and successful use of company technology tools     Operations Management:     Managed the infrastructure to support 260 users selling 500 vehicles and servicing 7,000 vehicles each month  Handled all technology vendor interactions including contract negotiations, SLA monitoring, and license utilization        Education      Bachelor of Science  :   Management Information Systems    Cardinal Stritch University   City  ,   State               Online Profile     LinkedIn   www.linkedin.com/in/RobertRJordan      