         BUSINESS DEVELOPMENT ASSOCIATE       Summary     Extremely determined, outgoing, and passionate professional with proven ability to build rapport with clients.  Strong communication and interpersonal skills make the candidate successful in seamlessly working with clients, staff members, and other professionals in various areas across different job levels.     ​        Experience      Business Development Associate   12/2015   to   Current     Company Name   City  ,   State           Contact new and existing clients to discuss how specific products could meet their needs.     Identify issues with existing marketing material to drive process improvements.     Collaborate with key client stakeholders and document organizational challenges and business objectives to define client requirements.  Prepare ad-hoc presentations and proposals for internal projects and external clients.  Conduct root cause analysis in order to identify data integrity issues and needed adjustments to Tableau's management reporting dashboards.            Senior Financial Analyst   08/2014   to   12/2015     Company Name   City  ,   State           Worked in partnership with key multi-functional stakeholders to identify risk, develop remediation strategy and assist in the implementation of effective control structures to help mitigate potential risk.   Gathered rules and requirements from the Corporate Operational Risk team to successfully implement the enterprise wide Spreadsheet Policy; validated attribute data for over 1,000 spreadsheets, performed risk assessments and gap analysis with all GBAM Finance lines of business teams within a six-month time frame.  Developed and led internal control training programs for management and employees responsible for conducting key controls and self-assessments across all business lines.          Operations Analyst   11/2009   to   07/2014           Centrally managed an internal enterprise web-based application and acted as a trusted point of contact for over 2,000 users. Successfully on-boarded and trained new users and provided continuous support for existing users on system enhancements and evolving functionality     Successfully managed the activities of 4 team members in multiple locations.   Created training manuals targeted at resolving even the most difficult customer   issues.    Developed, implemented and monitored programs to maximize customer satisfaction.    Prepared and provided detailed monthly departmental reports and updates to senior management.      Developed rapport with the user base by handling difficult issues with professionalism.      Led global User Acceptance Testing (UAT) for application improvements; managed enhancements and successfully coordinated testing results with business and development teams.            Education      BBA  :   Management   May 2009       James Madison University   City  ,   State               Skills       Microsoft Office Suite    Visio  SharePoint  Zendesk     