         SALES SUPERVISOR - SALES EFFECTIVENESS       Summary     Experienced sales supervisor and recognized training facilitator with over 25 years of sales experience in the Utility Industry. Proven track record of implementing successful sales programs to exceed Team and Company goals.  ​  ​       Highlights          Microsoft Dynamics CRM subject matter expert  Chosen to represent Sales as  CRM Product Owner for 2018 product upgrade   Certified facilitator - 7 Habits of Highly Effective People  LEED certified (one of three at the time with PNG)  Commercial Sales Person of the Year 2008 (Piedmont Natural Gas)  Excellent communication skills               Self-Motivated and highly driven to succeed  GSA committee member and facilitator for final product implementation  Established track record of exceptional sales results  Experienced Project Management utilizing sales systems  Agile Trained                  Experience      Sales Supervisor - Sales Effectiveness   11/2015   to   Current     Company Name   City  ,   State       Led of virtual team of 6 full time Sales Support Coordinators.   Managed the Partner financing for legacy PNG.   Integrating (in process) Duke Gas Sales with Piedmont Natural gas Sales  Implemented a procedure to aid in Project Management  Implemented additional responsibilities for the team by monitoring and evaluating productivity levels and bandwidth  Developed a 'Welcome Package' to send to all Residential builders   Maintained, updated and developed policies and procedures for the Sales team  Converted all forms, letters and agreements to electronic versions  Developed Sales training materials for the sales reps, supervisors and managers  As the CRM expert, I work closely with the newly created IT group to ensure the health of the product  Currently working on an Integration project as the Product Owner of CRM      ​            Sales Supervisor   11/2012   to   11/2015     Company Name   City  ,   State       Supervised and monitored the daily activities of ten outside Sales Representatives to ensure all sales and company strategic goals were met and in compliance with company policy.  Mentored, coached, trained and motivated the team in ongoing development  Led the team to be successful in meeting or exceeding team goals   Sought ways to improve work processes and increase skill levels or knowledge of the team.  Self taught the advanced ways to utilize CRM and quickly became the subject matter expert.  Helped build and develop a training manual for new sales representatives for the SouthWest Region, which is being reviewed now for enterprise wide potential use.  Gave presentations to builders, construction managers and superintendents to review the on-line service installation request process, meter placement guidelines and to solicit ways to improve communications.          Commercial Sales Representative   04/2006   to   11/2012     Company Name   City  ,   State       Executed strategies to ensure natural gas growth with both new and existing commercial customers in the Charlotte market.  Networked with business leaders, architects, engineers, contractors and owners to promote the company's products and services.  Recognized for the ability to develop and maintain quality customer and business relationships.  Consistently met or exceeded set territory goals.  Became LEED certified in 2009; one of three employees at the time with the certification.  Was named Commercial Sales Person of the Year in 2008.          Residential Energy Specialist   03/2006   to   04/2006     Company Name   City  ,   State       Systematically and strategically worked in an assigned territory to ensure the use of natural gas in residential homes and developments  Quickly promoted to the Commercial market within the Company.            Industrial Power Representative   07/1986   to   03/1993     Company Name   City  ,   State       Responsible for one half of Mecklenburg County Industrial customers to promote the products and services of the Company.  Identified new opportunities for off-peak shaving, such as Standby Generation, Interruptible Power and time-of-day rates.  Consistently met or exceed assigned goals.  First female, non-engineer to hold this position          Commercial Power Representative   08/1984   to   07/1986     Company Name   City  ,   State       One of three reps covering Mecklenburg County's small to large commercial customers promoting energy management and peak shaving opportunities.  Developed training material and trained employees of the newly formed group in the Call Center to handle commercial customers exclusively.          Residential Rep   01/1983   to   01/1984     Company Name   City  ,   State       Promoted energy management in the Charlotte area  Selected to attend a prestigious Commercial 6 week training course  Active member of the Charlotte Home Builders Association          Regional Training Coordinator and Residential Representative   06/1980   to   03/1983     Company Name   City  ,   State             Regional Training Coordinator   06/1980   to   01/1983     Company Name   City  ,   State       Facilitated three day workshops for all new hires  Identified, developing and facilitated training for the Sales and Business Area Representatives          Education and Training      Bachelor of Arts  :   Psychology    East Carolina University   City  ,   State  ,   USA     Psychology        Computer Skills     S2K (CIS billing), Accounts Payable (CAPS), Microsoft Dynamics CRM, GSA Lite, Microsoft Office Suite, Acrobat Pro, Sales Solution Selling           Activities and Honors     Charlotte Homes Builders Association, past Board Member  Commercial Sales Person of the Year 2008 (Piedmont Natural Gas)  LEED certified 2009    