         MEDICAL SUPPORT ASSISTANT       Professional Summary    Detail-oriented and disciplined team player seeking a new role in a Supervisor position. Has 15+ years of experience in Military Healthcare to include 8+ years in Management.  Result-oriented personnel with specialized training and significant hands-on practical experience in a hospital setting. Proven ability to manage multiple responsibilities simultaneously, proactively resolve issues, and excel in fast-paced high-pressure settings. Key Qualifications Secret Security Clearance Clinical Management Leadership Communication Skills Operations Personnel Supervision/Training Team Building Networking Accountability Data Reporting Tracking/Analysis Critical Thinking Patient/Physician Relations Budgeting Record Maintenance Data Administration Time Management Risk Management       Education and Training     September 2016     Bachelor of Science  :   Health Care Administration    Kaplan University          Health Care Administration       May 2015     Associate of Science  :   Health Science    Kaplan University          Health Science       November 2014     Emergency Medical Technician - Basic   National Registry of Emergency Medical Technician                Professional Experience     07/2015   to   Current     Medical Support Assistant    Company Name   －   City  ,   State      In charge of processing inpatient and outpatient specialty consults and referrals through Computerized Patient Record System (CPRS); along with processing authorizations through Fee Basis Claims System (FBCS) and scheduling Veterans through VISTA Appointment Manager.  Pulls reports daily of specialty consults, sorting consults on spreadsheet to ensure proper data tracking, appointment tracking, and making follow-ups.  Works closely with Non-VA Care Coordinator Nurse and Veteran Affairs staff to ensure the fast and accurate coordination of care between the facilities of VA Medical Center and Non-VA Care providers.  Responsible for assisting patients, providers, and Non-VA facilities with referrals and setting up appointments.  Generates authorizations for Veteran services ensuring proper ICD-10, CPT, and DRG codes are being use as well as allocating appropriate funds for services Works with CBO and Health Administration Services to perform monthly audits on authorizations to ensure correct codes, data, and funding are being used.  Ensures Veterans are eligible and have opted into the Veteran's Choice-First program and uploads appropriate data information and medical documentation into Healthnet.  Communicates with Veterans, family members, providers, and Non-VA facilities in a professional, courteous, tactful and helpful manner.  Researches and follow-up on complaints or inquiries from providers, Non-VA facilities, and Veterans; Assists with the coordination to resolve any issue.         11/2005   to   06/2015     Healthcare Clinical Manager    Company Name   －   City  ,   State      Supervised over 40 personnel in a medical clinic and was dependable for their training, safety, welfare, and professional development; determine personnel requirement; conduct training programs.  Developed new standard operating procedures for the medical clinic and ensured all personnel were trained and qualified on all procedures, resulting in excellent care of patients.  Deployed a new way of tracking and ordering medications and medical supplies, improving the effectiveness of the medical supply department.  Monitored, managed, and controlled the budget for the ordering and restocking of medical supplies.  Assisted with technical and administrative management of medical treatment facilities under the supervision of a Physician and/or Physician's Assistant; enforced proper processing of clinic charge documents; ensured the timeliness and accuracy of all submitted information.  Coordinated the day-to-day operations of medical clinic with higher echelons of Medical Treatment Facilities; demonstrated support for clinic, divisional and medical center policies.  Coordinated communication between patient and internal and external providers; addressed patients and clinicians concerns, documented patients' encounters regarding clinical issues on appropriate forms, and provided clinical and administrative information to physicians when needed.  Enforce strict maintenance and accountability of 10 Field Litter Ambulances and six Medical Sets worth over $700,000.         08/2002   to   11/2005     HealthCare Specialist Team Leader    Company Name   －   City  ,   State      Directed services, taught and trained medical technicians, and performed as a Team Leader for 6 personnel.  Worked with foreign nationals to develop and maintain a field medical clinic in rural areas to provide medical assistance for those unable to obtain care.  Maintained accountability and serviceability for organizational equipment including six evacuation vehicles, communication equipment.  Provided Emergency medical treatment, limited primary care, force health protection and evacuation in a variety of operational and clinical settings from point of injury or illness through the levels of military healthcare.          Accomplishments      Basic Leadership Course, 218th Regiment (Leadership), Fort Jackson, SC * Advance Leadership Course, AC&S, Fort Sam Houston, TX * Army Field Sanitation Course, Fort Bragg, NC * Medical Terminology * First Aid Instructor * Sexual Harassment Assault Response Prevention Program and Equal Opportunity Programs.        Skills    administrative, Basic, budget, CPT, dependable, documentation, fast, forms, funds, ICD-10, Team Leader, medical assistance, Works, organizational, assisting patients, personnel, policies, primary care, requirement, safety, scheduling, sorting, spreadsheet, supervision, Technician, training programs, VISTA   