           PHARMACEUTICAL SALES REPRESENTATIVE, WOMEN'S HEALTHCARE SPECIALIST         Professional Summary          Skills          PROVEN ADMINISTRATIVE HIGHLY ORGANIZED  LEADERSHIP SUPPORT EVENT PLANNING  ENTREPRENEURIAL CONFLICT PUBLIC SPEAKING  MINDSET RESOLUTION PROJECT STAFFING  TEAM LEADERSHIP REPORTING AND  SELF DIRECTED DOCUMENTATION  OUTBOUND CALLING PROSPECTING  Account Management  Acquisitions  ADMINISTRATIVE  Contracts  Clientele  Customer satisfaction  Customer  Ssatisfaction  Decision making      DOCUMENTATION  EVENT PLANNING  Inventory  TEAM LEADERSHIP  LEADERSHIP  Director  Managing  Marketing plans  Marketing  Market  Mergers  Communicator  Organizational skills  Problem-solving  PUBLIC SPEAKING  Recruitment  Relationship-building  REPORTING  Sales  STAFFING  Strategic  Strategic planning  Team player            Work History      PHARMACEUTICAL SALES REPRESENTATIVE, Women's Healthcare Specialist    Company Name   –   City  ,   State      Doubled membership in an environment where acquisitions and mergers by National
 chain accounts directly affected potential membership recruitment.  Investigated and resolved customer inquiries and complaints in a timely and empathetic
 manner.  Responded to all customer inquiries thoroughly and professionally.  Provided an elevated customer experience to generate a loyal clientele
 Resolved all customer complaints in a professional manner while prioritizing customer
 satisfaction.  Set up and explained new membership contracts.  Effectively communicated with and supported sales, marketing and administrative teams
 on a daily basis.  Assisted in creating pre-season marketing plans to support department and divisional
 Strategies.  Communicated with vendors regarding backorder availability, future inventory and
 special orders.  Developed Account Management Program that focused on maintaining existing account
 base while using referral and reference systems to attract new accounts.  Organized new member marketing program including identifying potential target
 accounts, developing high touch outreach plans, incentive packages, and growth
 Objectives.  Successfully managed acquisition of a New England Association and increased
 membership by 50% within the first two years.  Asked appropriate open-ended questions to discover prospects' needs and
 requirements.  Representative of the year 2003
 Successfully launched new products and rapidly gained market share.  Maintained an extensive knowledge of competitors, their offerings and their presence in
 assigned territory.  Serviced accounts on a regular basis to propose new products or services and maximize
 revenue.  Identified and qualified accounts to assess market potential.  Consistently hit and exceeded quarterly sales goals.  Identified and analyzed key competitors and related products.  Contacted customers as soon as issues arose to immediately find resolution before the
 problems escalated.  Communicated regularly with territory, regional and strategic managers for daily support
 and strategic planning for accounts.  Successfully sold brand name products, while competing with the generic medicine.  Communicated regularly with territory, regional and strategic managers for daily support
 and strategic planning for accounts.  Visited customer locations to determine needs, set up contracts and provide training.         Education      Bachelor of Arts  :   Business Administration And Public Relations  ,   1995     Heidelberg College   -   City  ,   State           Work History      PHARMACEUTICAL SALES REPRESENTATIVE, Women's Healthcare Specialist  ,         Company Name   –   City  ,   State      Doubled membership in an environment where acquisitions and mergers by National
 chain accounts directly affected potential membership recruitment.  Investigated and resolved customer inquiries and complaints in a timely and empathetic
 manner.  Responded to all customer inquiries thoroughly and professionally.  Provided an elevated customer experience to generate a loyal clientele
 Resolved all customer complaints in a professional manner while prioritizing customer
 satisfaction.  Set up and explained new membership contracts.  Effectively communicated with and supported sales, marketing and administrative teams
 on a daily basis.  Assisted in creating pre-season marketing plans to support department and divisional
 Strategies.  Communicated with vendors regarding backorder availability, future inventory and
 special orders.  Developed Account Management Program that focused on maintaining existing account
 base while using referral and reference systems to attract new accounts.  Organized new member marketing program including identifying potential target
 accounts, developing high touch outreach plans, incentive packages, and growth
 Objectives.  Successfully managed acquisition of a New England Association and increased
 membership by 50% within the first two years.  Asked appropriate open-ended questions to discover prospects' needs and
 requirements.  Representative of the year 2003
 Successfully launched new products and rapidly gained market share.  Maintained an extensive knowledge of competitors, their offerings and their presence in
 assigned territory.  Serviced accounts on a regular basis to propose new products or services and maximize
 revenue.  Identified and qualified accounts to assess market potential.  Consistently hit and exceeded quarterly sales goals.  Identified and analyzed key competitors and related products.  Contacted customers as soon as issues arose to immediately find resolution before the
 problems escalated.  Communicated regularly with territory, regional and strategic managers for daily support
 and strategic planning for accounts.  Successfully sold brand name products, while competing with the generic medicine.  Communicated regularly with territory, regional and strategic managers for daily support
 and strategic planning for accounts.  Visited customer locations to determine needs, set up contracts and provide training.         Certifications    PROVEN ADMINISTRATIVE HIGHLY ORGANIZED
 LEADERSHIP SUPPORT EVENT PLANNING
 ENTREPRENEURIAL CONFLICT PUBLIC SPEAKING
 MINDSET RESOLUTION PROJECT STAFFING
 TEAM LEADERSHIP REPORTING AND
 SELF DIRECTED DOCUMENTATION
 OUTBOUND CALLING PROSPECTING      Skills     Account Management, acquisitions, ADMINISTRATIVE, contracts, clientele, customer satisfaction, customer  Ssatisfaction, decision making, DOCUMENTATION, EVENT PLANNING, inventory, TEAM LEADERSHIP, LEADERSHIP, Director, managing, marketing plans, marketing, market, mergers, communicator, organizational skills, problem-solving, PUBLIC SPEAKING, recruitment, relationship-building, REPORTING, Sales, STAFFING, strategic, strategic planning, team player       Additional Information      Experienced, multi-faceted business professional with ability to quickly generate
 business results. Seeking a position with Abbott for the Territory Sales Position in
 Tacoma,WA.  Adept at attending job related conventions and managing special company events to attract
candidates. Top-notch skills in relationship-building, problem-solving and decision making.
Open and clear communicator with collaborative and hardworking style. Membership Enrollment
Director excelling at customer satisfaction and retention. Flexible and hardworking in deadline
driven environments. Energetic team player with top launch organizational skills.  Intensive 3 Week training program in Radnor, PA     