         BUSINESS DEVELOPMENT REPRESENTATIVE           Summary     Experienced customer service professional with extensive skills in growing and exceeding sales in a multi- million dollar business operation in the food and beverage industries, financial services, and heath care industries. Adaptable and results orientated, with a focus on bottom line results, and has a proven track record of achieving and exceeding the standards of performance set out for any sales project. Skilled in utilizing technology as a tool to improve organizational efficiency.        Highlights          Customer Relationship Management   Project Management  Customer Retention & Satisfaction  Evaluating Customer Needs        Team Builder  Training and Development  Business Development  Sales Management & Analysis            Experience      Business Development Representative    March 2010   to   Current     Company Name   -   City  ,   State      Achieved customer service objectives by contributing customer service information and recommendations to strategic plans and reviews.  Preparing and completing action plans for customer-service standards.  Resolving problems, completing audits, identifying customer service trends and determining system improvements.  Determined customer service requirements by maintaining contact with customers, visiting operational environments, conducting surveys, forming focus groups and analyzing information.  Increased product awareness levels and grew profit margins through negotiations with store managers and regional managers through the implementation of in-store merchandise displays, product assortments, pricing structures, sales allowances, rebates, and monthly promotions.  Managed sales team and assisted them with navigating their retail accounts to align needed resources and support to ensure specific client and/or customer initiative success.  Successfully raised capital to assist with growth.          Licensed Healthcare Representative    December 2008   to   March 2010     Company Name   -   City  ,   State      Managed high volume call activity from healthcare providers and Cigna clients.  Utilized my health insurance expertise to advise our clients on the best insurance choice to meet there needs.  Maintained networks/partnerships with internal and external partners to expedite client processing.  Effectively assessed patient needs and resolved client conflicts.  Utilized technology to expedite client verification, documentation, & service.          Outside Sales Manager    March 2005   to   December 2008     Company Name   -   City  ,   State      Responsible for the overall development of the North Miami territory selling occupational and physical therapy solutions with a focus on primary care , specialists, and hospital based physicians.  Effectively leveraged resources within a fixed budget to increase sales and add value to a difficult to access, high volume, urban customer base.  Managed administrative functions including daily synchronization of call activity, expense reporting,performance trend analysis and sales tracking.   Successfully collaborated with territory partners and contribute to team success.   Developed and maintained networks/partnerships with external community advocacy groups, pharmacies.          Manager Trainee    May 2004   to   March 2005     Company Name   -   City  ,   State      Responsible for overseeing the day-to-day operations of the rental location.  Increased business through forecasting, counter sales and rate management in order to remain competitive in the marketplace while utilizing fleet at a profitable level.  Managed team members job performance including counter sales Responsible for team member development.          Education      MBA   :   Business Administration  ,   2009    University of Phoenix   -   City  ,   State      Business Administration        BS   :   Psychology  ,   2002    Florida State University   -   City  ,   State      Psychology        Skills     Administrative functions, Budgeting, budget, Business Development, competitive, contracts, Contract Negotiation, client, clients, documentation, senior management, expense reporting, focus, forecasting, insurance, inventory, Team Building, Leadership, access, Microsoft Office Suite, Microsoft Project, negotiating, networks, physical therapy, primary care, quality, Quick Books, reporting, Safety, selling, sales, strategic, Strategic Planning, Supply Chain Management, transportation, trend    