         PATIENT ADVOCATE           Professional Profile     Detail-oriented, efficient and organized, with extensive background in community-based organizations seeks to bring strong work ethic and engaging interpersonal communication to a vibrant company.  Over seven years of experience as an office manager/tax preparation worker and over three years of experience assisting patients register for government programs.          Qualifications          Independent worker  Exceptionally organized  Record-keeping  EMail Software (Outlook, Thunderbird, etc)  Internet Browser (Internet Explorer, Firefox, etc)  Peripheral Devices (Scanners, Printers, etc)  Personal Computers  Spreadsheet Software (Calc, Excel, etc)  Utility Software (Virus, File Compression, etc)  Word Processing Software (Word, WordPerfect, etc)  Tax preparation                    Experience      Patient Advocate    September 2009   to   December 2014     Company Name   －   City  ,   State      Answer applicants' questions about benefits and claim procedures.  Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.  Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.  Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.  Compile, record, and evaluate personal and financial data in order to verify completeness and accuracy, and to determine eligibility status.  Interview and investigate applicants for public assistance to gather information pertinent to their applications.  Check with employers or other references to verify answers and obtain further information.  Keep records of assigned cases, and prepare required reports.  Schedule benefits claimants for adjudication interviews to address questions of eligibility.  Prepare applications and forms for applicants for such purposes as school enrollment, employment, and medical services.          Tax Preparer/Office Manager    December 2005   to   September 2009     Company Name   －   City  ,   State      Would supervise employees engaged in tax preparation services.  Compute taxes owed or overpaid, using adding machines or personal computers, and complete entries on forms, following tax form instructions and tax tables.  Prepare or assist in preparing simple to complex tax returns for individuals or small businesses.  Use all appropriate adjustments, deductions, and credits to keep clients' taxes to a minimum.  Interview clients to obtain additional information on taxable income and deductible expenses and allowances.  Review financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns.  Furnish taxpayers with sufficient information and advice to ensure correct tax form completion.  Consult tax law handbooks or bulletins to determine procedures for preparation of atypical returns.  Calculate form preparation fees according to return complexity and processing time required.  Check data input or verify totals on forms prepared by others to detect errors in arithmetic, data entry, or procedures.          Tax Preparer/Office Manager    January 2002   to   December 2004     Company Name   －   City  ,   State      Would supervise employees engaged in tax preparation services.  Compute taxes owed or overpaid, using adding machines or personal computers, and complete entries on forms, following tax form instructions and tax tables.  Prepare or assist in preparing simple to complex tax returns for individuals or small businesses.  Use all appropriate adjustments, deductions, and credits to keep clients' taxes to a minimum.  Interview clients to obtain additional information on taxable income and deductible expenses and allowances.  Review financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns.  Furnish taxpayers with sufficient information and advice to ensure correct tax form completion.  Consult tax law handbooks or bulletins to determine procedures for preparation of atypical returns.  Calculate form preparation fees according to return complexity and processing time required.  Check data input or verify totals on forms prepared by others to detect errors in arithmetic, data entry, or procedures.          Certifications      Associate of Science   :   Dental Technician  ,   2000    Instituto Tecnico Dental 90   －   City  ,   State  ,   Colombia            Certificate   :   CPR - IV Medication Administration  ,   2000    Cruz Roja Colombiana   －   City  ,   State  ,   Colombia            High School Diploma   :     1996    Colegio Liceo Colombia   －   City  ,   State  ,   Colombia            Languages    English - Good ( Read Write Speak )
 Spanish - Excellent ( Read Write Speak )      Skills      Fast data entry  Spreadsheet tables preparation  Processing financial forms  Customer Service  Making fast strategic decisions in accordance to company rules        Additional Information        Driver's License    Class C - Standard Driver's License     