         AMC COMPUTER SPECIALIST AND INTERN       Summary     Information Technology Specialist with twenty nine years of experience launching environments focused on  telecommunications concepts, principles methods, practices and solutions. Savvy, compassionate, impact oriented performer with attention to detail, technological know-how, and lifecycle project planning expertise. Successfully manages accounts while analyzing technical requirements to ensure client and customer satisfaction and enterprise integrity. Consistently develops innovative and workable solutions to unique customer requirements. An effective IT Manager with a proven track record for building highly productive teams with healthy morale. Promotes security awareness ensuring sound security principles are implemented.       Highlights          Strong Interpersonal skills  Exceptional Listening and perception skills  Excels in writing  Information Technology SME  Timely  Efficient  Test and Evaluation Expertise   Leadership  Management  Project Management  Conflict Resolution      Cobol Programming  ADA Programming  Procurement Clerk  BPA's   Acquisition Experience  COR  Formal Briefings            Accomplishments     I provide spiritual support within my organization on a daily basis.  I serve as Branch Chief and Division Chief whenever I am appointed.  I Initiate and facilitate impromptu meetings with the technology team to share pertinent information or to solve workplace issues.  I am a mentor and sponsor of ATEC HQ's Customer Support Intern and Summer hire.   I represent ATEC in many Command sponsored special events as a singer, actress and mistress of ceremonies.        Experience      AMC Computer Specialist and Intern     Sep 1989   to   Sep 1992      Company Name   －   City  ,   State    As a Lead Cobol Programmer: Wrote two programs to estimate the cost for the Panama Canal Conflict. Coordinated with QA testers for end-to-end unit testing and post-production testing.Implemented system security and data assurance software.Developed custom software solutions for the organization.Oversaw deployment, configuration and documentation procedures.Implemented and tested enhancement feature requests to enhance product functionality.Resolved customer issues by establishing workarounds and solutions and by debugging and creating defect fixes.Drafted two project work plans per week.Organized and held meetings with stakeholders, contractor product teams and customers. Coordinated all hardware acquisitions.Coded user-customizable applications that converted raw data from design engine to easily understandable graphical formats.         Computer Specialist (Special Assignment)     Jun 1992   to   Oct 1993      Company Name   －   City  ,   State    Detailed as Junior Engineer for PM EWRSTA Camp Evans (Wall, New Jersey). In this capacity I assisted the Lead Software Engineer in writing the code to repair the Kiowa 58D helicopter computer module. Project was successful From coding to test and evaluation. Authorized to go TDY to Fort Bragg, N.C. to test our code in the vehicle.   Briefed 300 civilians and 60 soldiers on the test, evaluations and repair of the aircraft under of the orders the PMEWRSTA PM Colonel Arthur Hurtado (Fort Myers, Florida)          In addition, I served as a Lead Project Manager using the Artemis Schedule Publisher software to track Electronic Warfare systems and the respected repair schedules.            Information Technology Specialist     Sep 1992   to   Sep 2011      Company Name   －   City  ,   State    Experienced in management of principles, evaluation techniques and systems management and planning (2003-2011).   Efficient planning  and  delivery of customer  support  services,  including  installation,  configuration,  troubleshooting, customer assistance, and/or training, in response to customer requirements (2003-2011).   Efficient planning  and  delivery of customer  support  services,  including  installation,  configuration,  troubleshooting, customer assistance, and/or training, in response to customer requirements (2003-2011).  Served as the only CECOM Command ADA Programmer.        Information Technology Specialist      Sep 2011   to   Current      Company Name   －   City  ,   State    Effective Acting branch and division chief of Customer Support Branch ATEC Headquarters (G6), APG, Maryland (2013-2015).   SWE on Information Systems Security (2011-2015).   Implements IT concepts, principles and methods and practices, providing technical oversight and Headquarters systems monitoring (2011- 2015).    Identifies and solves  complex  technological  problems  by determining  accuracy  and  relevance of  information while evaluating potential sources of information and disseminating solutions (2011-2015).   Efficient planning  and  delivery of customer  support  services,  including  installation,  configuration,  troubleshooting, customer assistance, and/or training, in response to customer requirements (2011-2015).    Knowledge of  Local Area  Network security  requirements and  techniques  tor  protecting computer  systems  from  viruses,  datatampering, and unauthorized system entry (2011-2015)   Skillfully analyzes, plans, designs, implements, documents, assesses, and manages enterprise structural framework(2011-2015).   Knowledgeable  of  system   requirements  and  techniques  for  planning  current  and  future  system  architecture  requirements (2011-2015).   Expertise in Information Technology security  principles, concepts, practices, systems software, database software, and immediate access storage technology to carry out activities leading to security certification or accreditation (2011-2015).   Knowledgeable  of  telecommunications  characteristics  and  capabilities  of  systems,  media,  equipment,  and  related  software systems (2011-2015).   Ability to assess risk factors and advise on vulnerability to attack from a variety of sources and procedures and methods for protection of systems and applications.(2011-2015).   Defines  and  executes  application  alignment  with  business  strategy,   performance,  service  levels,  business  intelligence  and management, data privacy, compliance/policy and information security. (2011-2015).   Expertly applies analytical processes to the planning, design, and implementation of new and improved information systems to meet the business requirements of customer organizations (2011-2015).   Utilizes knowledge of  information technology principles, methods, and  security regulations  and  policies to  administer various information security programs (2011-2015).   Ensures confidentiality,  integrity,  and  availability of systems, networks,  and  data through  the planning,  analysis, development, implementation, maintenance, and enhancement of information systems security  programs, policies, procedures, and tools (2011-2015).   Served as Lead IT Specialist providing computer, networking and peripheral support to ATEC Headquarters QIP's in RTC, DTC and JITC (2014)        Education      Bachelor of Arts  ,   Business Admin and Management   January 2016     Pillar College   －   City  ,   State  ,   USA    I am currently a full-time student maintaining a 4.0 GPA in an accelerated program. I have completed the following classes: Organizational Management, Business Management, Business Communications and Theology.        Security-Plus Certification

Microsoft Certified Professional (MCP)  ,   Computer Software   2006     CED Solutions   －   City  ,   State  ,   USA    I have earned, maintained and utilized my Security Plus certification.        Defense Acquisition University Training Course Completion: ACQ 1 01, 1 30 & 201; SAMJOJ , CLE 003 & 060, ACQ 2036

Army Civilian Training, Education Development and System Courses

Moving from Technical Professional to Management

Project Information Technology Management Information Assurance Fundamentals (IAF) Introduction to Project Management  ,   Acquisition Workforce   2015     Defense Acquisition University   －   City  ,   State  ,   USA    I will acquire my Information Technology Level 3 certification in November 2015.        Certifications     Microsoft Certified Professional (MCP)  Security Plus       Skills     Procurement Clerk, Purchasing Agent,  Computer Programmer, Contracting Officer Representative (COR), Customer Support,Information Technology, Information Security, Hardware, Network systems,  Decision Making, Information Systems,  IT Strategy, Local Area  Network, Microsoft Certified Professional, MCP, Policies, Processes, Project Management, Risk Assessment        