         CONSULTANT       Summary    Business focused professional with a passion for healthcare and patients. Leverage experience and expertise to help
 businesses execute on their strategic initiatives. Experience in managing experience design and human-centered focused
 projects, strategy planning, logistical planning and execution, strategic change management, corporate communications,
 project management, and learning design. Known for an innate ability to diagnose problems and develop creative
 solutions tailored for each organization. Extensive experience leading teams and developing team members at varying
 levels in their career, as well as being able to work in complex organizations.        Experience     09/2015   to   Current     Consultant    Company Name   －   City  ,   State      Most significant projects
     § National Audit Firm - Led an experience design initiative to understand what people do, how they work
         and the systems they use.  Showed leadership where gaps existed and how to close those gaps to increase
         productivity and foster positive working relationships across the organization.  Managed an innovative and
         creative team as we used a user-centric design approach to gain a greater understanding of the major
         audiences represented, and developed a plan to effectively roll out a new service desk to the organization.  Managed client relationship and responsible for final deliverable delivery.  National Healthcare Insurer - Led the corporate communications workstream.  Executed strategic
         communications activities to support of awareness and adoption of the upcoming implementation.  Created
         dynamic communications, thinking outside the box to promote the benefits of the new system in addition
         to the impact to the organization and its customers.  Conducted pulse checks and executive interviews to
         understand level of involvement and stakeholder engagement, making adjustments along the way as needed.  National Healthcare Insurer - Led an organizational change management assessment.  Met with executives
         and managers to understand organizational impacts of the upcoming change.  Provided a research-based
         analysis with recommended activities to support the upcoming multi-year roadmap.  Global Pharmaceutical Organization - Led the change management, communications, and project
         management work streams.  Developed a strategic change strategy coupled with a dynamic communications
         plan to target global audiences at various levels of maturity, including the executive team.  Applied key
         messaging and organizational sponsorship to create awareness of the change and provide employees with
         resources to understand why it was happening and the impact to them and the organization.  Leveraged
         surveys and in person interviews to take a pulse of the change, and made changes based on feedback.         02/2013   to   08/2015     Senior Consultant    Company Name   －   City  ,   State      Most significant projects.  National Healthcare Provider - PM for Time and Capability Assessment.  Created and executed an activity
          survey for 60+ employees.  Developed and executed a skills assessment for the CFO and direct reports.  Managed the project work plan and supporting activities.  Provided an analytical based recommendation for
          a business partner model transition.  Regional Healthcare Provider - Managed the development and implementation of a strategic change
          management, communications, staffing, and recruitment strategy for a re-organization under the CFO.  Supported the implementation for a Finance Business Partner Model throughout the organization with an
          aggressive transition timeline.  National Pharmacy - Change Management and Communications Site Lead for the Mid-Atlantic States
          during a Pharmacy transformation.  Planning, development, and management of a comprehensive national
          communications strategy across the organization.  Supported the internal communications team with ideas
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         and execution for patient communications.  Quantified training impact and tracked completion for 5k+
         employees.  Supported go-live activities including daily communications to company c-suite, executive
         leadership, and impacted users.  Regional Healthcare Provider - Change Management and Communications lead during an Epic
         implementation spanning 5 locations across a regional health system.  Supported executives, clinical staff,
         and physicians.  Created dynamic communications to promote engagement, awareness, and adoption.  Utilized metrics to understand readiness, impact, and adoption rates.  Organized unique training simulations
         to ensure everyone was ready and prepared for the new system on Day 1.  Global Pharmaceutical Organization - Training lead for global Workday implementation.  Created a training
         strategy capturing the needs of different cultures and maturity within the org.  Partnered with the global
         learning team to translate all materials into 9 languages and created a global train the trainer program that
         was self-sustaining.         03/2010   to   01/2013     HR Development Associate    Company Name   －   City  ,   State      HR Dashboard - creation and implementation.  Project Manager for a team of 14.  Collaborated with
      corporate communications to develop and execute a communications plan.  Trained nine c-suite executive
      leaders on functionality and features.  Managed executive leadership relationships and acted as a conduit for
      the CHRO's vision of the tool
   § Applicant Tracking System selection and implementation - Project Manager for a team of 12.  Partnered
      with IT to create the project charter, requirements document, and project budget.  Created project
      organizational chart, risk and governance guidelines and escalation process.  Collaborated with HR, Finance,
      and IT leaders to gain executive approval.  Built and executed the implementation plan and roadmap.  Developed and executed the change management plan.  Partnered with L&D to create a training program.  Coordinated with IT developers to align and map key metrics with the HR Dashboard.  Borderless Forest, a flexible work program - development and implementation.  Created a flexible work
      program pilot.  Worked with c-suite executives and direct reports for buy-in and support.  Led the rollout of
      the pilot and collected feedback to review with the c-suite for overall program approval.  Developed and
      executed a change management and communications plan, collaborating with the communications team.         08/2000   to   12/2007     Director of Business Development and Operations    Company Name   －   City  ,   State      Business Development - Oversaw restaurant investment expansion from 3 to 90+ locations in three states
        over five years.  Took the business from red to black in less than one year.  Cultivated relationships with chefs,
        venture capitalists and vendors.  Provided expertise in the areas of FOH/BOH flow and design, marketing,
        menu development, staff selection, training, opening night launch and post open follow-up.  Helped guide
        chefs and VCs on the importance of the overall experience of the customer and understanding how to keep
        people coming back, it's more than just the food.  Operations - Ensured all IT, POS systems reported and captured metrics accurately and timely.  Forecasted
        and planned future events to ensure staffing, supplies, equipment and resources were appropriate and cost
        effective.  Managed office operations including ordered supplies, managed relationships with vendors, and
        negotiated new contracts.  Sourced and recruited over 450 employees for company office and restaurant
        division.          Education and Training     2010     Masters of Business Administration  :   Marketing and Organizational Management    Baruch College, Zicklin School of Business   －   City  ,   State      Marketing and Organizational Management       2000     Bachelor of Science  :   Business Management and Justice Studies    Arizona State University   －   City  ,   State      Business Management and Justice Studies       2012     Prosci, Change Management Certification             2012     - Human Resource Certification Institute, Professional Human Resources (PHR)              Skills    go-live, approach, benefits, budget, Business Development, c, Change Management, change
          management, contracts, corporate communications, client, delivery, features, Finance, Human Resource, Human Resources, HR, leadership, marketing, materials, messaging, office, organizational, POS, program - development and implementation, project
         management, recruitment, research, staffing, strategy, strategic, surveys, trainer, unique, vision     