         OWNER/OPERATOR       Summary     High-performing executive with in-depth knowledge of business operations at all levels. Proficient in sales, budgeting, and customer relations. General Manager of an elite gym.  Responsible for sales goals, daily operations, member retention, hiring and developing staff. Client-focused Personal Trainer for over 22 years with an emphasis in human development and performance.       Highlights          Sales new/existing - Interpersonal and organizational skills  Leadership/communication skills -   Small business development  Client account management -   Commitment to quality and service  Profit center development  Core Accomplishments  Business Development:  Successfully started and grew a functional training facility to gross revenues of  325,000 annually.  Developed into a general manager for leading fitness company responsible for annual  budget $XXXM  Hired and managed health and fitness professionals for multiple facilities.  Marketed, built and maintained personal clientele base.  Participated in community events and fundraisers.  Traveled and competed as a professional fitness and physique athlete.  Staff Development:  Educated new hires on sales, budgets, fitness assessment, program design and equipment  overview.            Educated and enforced policies, procedures and responsibilities for each job position.  Customer Service:  Ensured superior customer service/retention by being reliable, professional and  obtaining goals for clients.  Able to handle customer service issues for leading fitness company and retain  members/clients.  Financial Management:  Personally responsible for developing and achieving budgets.  Responsible for entire staff achieving sales quotas on a daily, weekly and monthly  basis.  Monitoring vendor expenses for operations.              Accomplishments      Successfully started own business.    Worked from an hourly employee to being General Manager of leading fitness company.    IFBB professional fitness athlete.        Experience     06/2006   to   08/2015     Owner/Operator    Company Name   －   City  ,   State      Started and managed the premier functional training studio in Orange County, CA.  Trained clients one-on-one to achieve health and fitness goals.         01/2002   to   06/2006     General Manager/Master Trainer    Company Name   －   City  ,   State    Managed leading private personal training studio in Orange County, CA.       02/1997   to   10/2001     General Manger    Company Name   －   City  ,   State      Developed within each department (group exercise, personal training, sales, operations).  until promoted to upper management.          Education     1996     Masters  :   Exercise Science
Human Performance Emphasis    University of Wisconsin   －   City  ,   State      Exercise Science
Human Performance Emphasis       1994     Bachelors  :   Exercise Science    University of Wisconsin   －   City  ,   State      Exercise Science Strength and Conditioning Emphasis        Skills      Sales & accountmanagement  Budget development and achievement  Interpersonal communication skills  Client retention, customer service  Leadership, organizational skills  Comprehension of policies & procedures  Business, self development, staff development   Financial management, general manager      