         RESEARCH MOLECULAR/RESEARCH  MICROBIOLOGIST/RESEARCH ECOLOGIST (RESEARCH ASSOCIATE)       Professional Summary     Fully credentialed LPN with experience providing compassionate care in a hospital environment.  Experienced LPN licensed in AZ with strong clinical and people skills.       Core Qualifications          Wound care expertise  Clinical training  Wound cleaning/care ability  Strong medical ethic  Strong clinical judgment  Advanced Cardiac Life Support (ACLS) certification  CPR/BLS certified  Drug administration trained  Talent in obtaining/charting vital signs      Problem resolution ability  Enthusiastic caregiver  Patient/family focused  Practiced in sterilization techniques  AED certification  Abides by infection control standards  Accomplished in colostomy care  Patient positioning understanding            Experience     July 2012   to   July 2015     Company Name    City  ,   State    Research molecular/Research  Microbiologist/Research Ecologist (Research Associate)        Inspected, tested and measured materials, products and installations to spec.  Analyzed and interpreted blueprints, data and manuals to determine precise specifications.  Recommended corrective actions to minimize rate of product defects.  Weighed raw data, reviewed parts history and organized results prior to quality analysis.  Analyzed manufacturing data against functional design and expected quality results.  Handled, measured and mixed chemicals following prescribed methods and testing requirements.  Implemented testing of highly available COTS applications in both Windows and Linux environments.  Led cross-functional team evaluations of production metrics and test results.  Documented, filed and maintained proper inspection records and quality assurance documents.  Conducted material inspections of incoming aircraft.  Collaborated with health specialists and civic groups to determine community health needs and the availability of services and to develop goals for meeting needs  Identified and analyzed public health data to develop relevant programs and policies.  Drafted and revised reports, articles and background papers.   Wrote CDC reports on effective prevention and intervention initiatives adopted by the agency.  Conducted experiments to achieve research goals  Created technical and research documents such as environmental impact reports.  Analyzed the environmental conditions affecting plants and animals.  Demonstrated individual and team laboratory tests.  Developed effective working relations with groups, individuals, agencies and the public.  Created data using wet lab molecular techniques.  Designed and directed experiments using multiple wet lab molecular techniques.  Directed several molecular cloning projects.         July 2012   to   April 2013     Company Name    City  ,   State    Caregiver        Observed and documented patient status and reported patient complaints to the case manager.  Read and recorded temperature, pulse and respiration.  Completed and submitted clinical documentation in accordance with agency guidelines.  Collected urine and fecal samples.  Assisted with adequate nutrition and fluid intake.  Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs.  Facilitated games and other activities to engage clients.  Positioned residents for comfort and to prevent skin pressure problems.  Assisted with transferring residents in and out of wheelchairs and adaptive equipment.  Tended to patients with chronic illnesses.  Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.  Recognized and reported abnormalities and/or changes in  patients' health status to nursing staff.  Documented resident records on daily flow sheets.  Assisted with ADLs.  Provided patients and families with emotional support.  Exhibited compassionate care and communication with regard to issues of death and dying.  Sensitive to the needs of geriatric patients.  Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided.  Promoted personal and co-worker safety.  Maintained a clean, orderly and well-stocked environment.         July 2009   to   March 2012     Company Name    City  ,   State    Department Manager        Delivered excellent customer service by greeting and assisting each customer.  Addressed customer inquiries and resolved complaints.  Opened a new store location and assisted in recruiting and training new staff.  Stocked and restocked inventory when shipments were received.  Reorganized the sales floor to meet company demands.  Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.  Wrote order supply requests to replenish merchandise.  Trained staff to deliver outstanding customer service.  Addressed and corrected sales staff communication issues in a tactful and effective manner.  Contributed to merchandising ideas at team sale meetings.  Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.  Placed special merchandise orders for customers.  Shared product knowledge with customers while making personal recommendations.  Demonstrated that customers come first by serving them with a sense of urgency.  Worked as a team member to provide the highest level of service to customers.  Maintained friendly and professional customer interactions.  Verified that allmerchandising standards were maintained on a daily basis.         April 2003   to   June 2009     Company Name    City  ,   State    Service Director        Examined vehicles to determine the extent of damage or malfunctions.  Communicated with customers regarding vehicle issues and potential repairs.  Maintained a 95% customer service satisfaction rating.  Organized work records and filed reports.  Reviewed the work of 20 auto mechanics.  Guided mechanics with decisions concerning repair and replacement of parts.  Created training manuals targeted at resolving even the most difficult customer issues.  Developed, implemented and monitored programs to maximize customer satisfaction.  Interviewed, hired and trained new quality customer service representatives.  Provided detailed monthly departmental reports and updates to senior management.  Addressed negative customer feedback immediately.  Provided a high level of product and leadership support to representatives and clients.  Effectively communicated with team members to maintain clearly defined expectations.  Effectively managed departmental expenses to stay within allocated budget.  Resolved customer questions, issues and complaints.  Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.  Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.  Generated and distributed daily reports and order acknowledgments to appropriate personnel.  Served as mentor to junior team members.  Initiated program that standardized employee training and led to increase in customer satisfaction by 12%.  Effectively controlled the release of proprietary and confidential information for general client lists.  Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.  Prepared correspondence, accounting and financial documents for analysis.          Education     2015     Brown-Mackie College   City  ,   State  ,   USA    LPN    Certificate     3.5 GPA  Coursework in Nursing         2001     Phoenix College   City  ,   State  ,   USA    EMT-B   Certificate     3.7 GPA  Coursework in   EMT-B            Professional Affiliations     Board Member Camp Verde Chamber of Commerce       Personal Information    My long-term goals involve growing with a company where I can continue to
learn, take on additional responsibilities, and contribute as much of value as I can.      Certifications     Licensed LPN  EMT-B       Publications     HIPPA  Diabetes Type 2       Skills     Cash handling  Shipping and receiving  Professional and friendly  Careful and active listener  Multi-tasking  Computer  Hand and power tools        Community Service     Habitat For Humanity  Toys for TOTS Toy Collection    