      R        HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE         Summary    Customer care representative position where my customer relations experience can be fully utilized to improve customer satisfaction and enhance the company brand name.      Skills          Telecommunications knowledge  Strong problem solving ability   High customer service standards    Active listening skills  Customer service expert  Telecommunication skills  Reatail and Corporate      Microsoft Office proficiency  Time management  Excellent communication skills  Strong problem solver  HIPAA compliance  Type 60 WPM                Experience      Healthcare Customer Service Representative         Company Name   Oct 2011   to   Current       Handle inbound calls from customers with inquiries and questions regarding their health insurance, wellness programs, prescription plans and help provide the best solutions for the customers' health and financial well-being.  Assist in program development with new products and/or services.  Process one-time checking and credit card by phone payments.  Evaluate information and options and select the alternative that best meet the requirement of the issue(s) presented.          Custodian         Company Name   May 2010   to   Dec 2011       Ensured spaces were prepared for the next day by taking out trash, tidying furniture and dusting surfaces.  Swept and mopped floors and vacuumed carpets.  Washed and sanitized toilets, sinks and showers and restocked disposables.  Secured facilities after operating hours by locking doors, closing windows and setting up the alarm.          Customer Service Manager            May 2004   to   May 2011       Analyzed statistics and compiled accurate reports.  Recruited, mentored, and developed customer service agents and nurtured an environment where they can excel through encouragement and empowerment.  Kept accurate records and documented customer service actions and discussions.  Provided services to customers by cashing checks, issuing money orders, assisting with refunds, and sending and receiving money grams.  Supervised 20+ employees at a time, enforced company regulations and delegated daily assignments.          Education and Training      Diploma  :   General Educational    Rowan-Cabarrus Community College      General Educational        Training and Onboarding  :   Healthcare Customer Service    OPTUM      Received certification for training new hires as they enter customer service roles          