         INFORMATION TECHNOLOGY STUDENT         Career Overview     Results-driven Database Administrator with extensive education in programming, relational database management and computer technology maintenance.       Qualifications          Database servers  Structured query language (SQL) expert  Programming and design skills  Document management      Strong collaborative skills  Strong analytical skills  Customer needs assessment  Excellent problem solving skills            Technical Skills        Skills    Experience    Total Years    Last Used    Windows, Unix, Linux, Mac OSX, VMWare, HTTP/Apache, DNS/BIND, SSH, SNMP, DNS, DHCP, FTP    Intermediate    2    May 2016          Accomplishments       Customer Service   Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.     Data Preparation    Prepared chain of custody packets for title sale reviews of procedures and fees/services justification.    Administration    Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.      Reporting    Maintained status reports to provide management with updated information for client projects.       Application Design   Used object-oriented design/programming to design new stand-alone application.    ​     Planned, installed, configured, and monitored document management infrastructure.     Coordinated scheduled software and hardware patches, upgrades, and enhancements to platforms.    Collaborated with IT teams to design and implement continuous process improvements to prevent production application incidents.          Work Experience      Company Name     January 2014   to   Current     INFORMATION TECHNOLOGY STUDENT   City  ,   State      •Presented various projects including  VPN, RDMS, and IT Proposals  to  several classes and instructors .      •Worked independently and as part of a team to achieve most equitable outcome.            Company Name     September 2010   to   October 2013     FORECLOSURE PROCESSOR PARALEGAL		   City  ,   State      •Diligently reviewed the specialty loan portfolio for compliance with all reporting requirements.     •Communicated regularly with management regarding portfolio performance and new loan transaction quality.       •Maintained confidentiality of bank records and client information.     •Scanned and filed forms, reports, correspondence and receipts.       •Entered information into computer databases.       •Reviewed files to check for complete and accurate information.       •Examined Deeds of Trust to determine the grantor, grantee, trustee and loan amount.       •Coordinated with multiple departments regarding responsive documents and document retention.     •Researched bankruptcy loan files to confirm federal guideline compliance.         •Supported a team of three attorneys with generating and filing of pleadings, motions and various court documents.      ​          Company Name     February 2008   to   May 2008     TOEFL/TESL INSTRUCTOR   City  ,   State      •Developed interesting course plans to meet academic, intellectual and social needs of students.     •Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials.     •Performed student background reviews to develop tailored lessons based on student needs.     •Developed, administered and corrected tests and quizzes in a timely manner.     •Combined discipline plan with effective measures and various lesson plans to increase concentration, participation, and progress student accountability.     •Designed lesson plans focused on age and level-appropriate material.           Education and Training      SAN DIEGO STATE UNIVERSITY	     2006       Bachelor of Arts  :   English    City  ,   State  ,   United States            Skills    Microsoft Word, Excel, Access, SQL Server, VBA, Visual Studio   