         CONSULTANT           Professional Summary    Substance Abuse  Counselor  specializing in assessments.   Responsible self-starter who communicates well and is dedicated to improving the well-being of clients.        Skill Highlights          Superior communication skills  Therapeutic expertise  Medicaid familiarity  Psychiatric population familiarity      Solution-focused counseling  Exceptional problem solver  Quality management care team member  Community resources specialist            Accomplishments      Effectively managed caseloads of more than  30  clients at any given time.   Developed and managed hospital based medical detox program. Developed and managed 2 outpatient 822 OASAS licensed programs.  Restructured existing outpatient admissions department increasing admissions by 86 %.       Professional Experience      Consultant    January 2016   to   Current     Company Name   －   City  ,   State       Provide clinical assessment for substance abusing patients entering treatment.     Efficiently gathered information from families and social services agencies to inform development of treatment plans.    Utilizing clinical guidelines, place patients at an appropriate level of care. Manage patients treatment with insurance companies and unions. Developing a resource referral center model to identify at risk patients at initial point of medical contact. Incorporated HEDIS measures to monitor patients for 1 year post discharge.           Clinical Case Management Specialist    January 2015   to   February 2016     Company Name   －   City  ,   State       Collaborated closely with treatment team to appropriately coordinate client care services.    Provide case management between manage care organizations, unions and referral sources for patient admission and appropriate levels of care Communicate regularly with criminal justice referral sources, clients and family members to maintain legal mandates.  Obtain insurance authorizations and monitor Level Of Care for all commercially insured patients within the clinic.  Correspond with MCO's to support appeal request and denial of services.  Work with fiscal department to insure compliance with corporate goals.  Facilitate DWI Chemical Dependency Awareness Group to assist patients with abstinence.          Treatment Consultant    June 2013   to   June 2014     Company Name   －   City  ,   State      Territory Management for Long Island and New York City.  Responsible for developing referral relationships with established area detoxes, outpatient clinics, hospitals and psychiatric facilities.  Marketed residential treatment programs throughout the United States.  Coordinated assessment, verification of patient benefits, transportation and aftercare planning upon discharge.  Supported families through referrals to local treatment programs, legal supportive services and private therapists.  Worked as liaison between the treating facility and all stakeholders.          Regional Service Coordinator    February 2011   to   June 2013     Company Name   －   City  ,   State      Developed a New York based clinical Assessment Resource Center in Mid-Town Manhattan.  The ARC provided a first point of contact for patients seeking access to treatment.  Identified potential referral sources; establish referral relationships to facilitate assessments and admissions throughout the CRC Health Group/White Deer Run Northeast network.  Responsible for developing and maintaining referral relationships in New York City and Long Island.  Became a resource for insurance companies, EAP's, Unions, Outpatient Clinics and private therapists.  Clients Served: 514 patients engaged for assessments since 2011.  208 Commercially Insured patients admitted for inpatient levels of care, 254 referred to a lower level of care and 52 lost to contact.          Intake Supervisor    September 2009   to   February 2011     Company Name   －   City  ,   State      Restructured Intake/Assessment department increasing assessment s by 86%.  Increased retention of clients engaged in treatment by 230% YTD 2010.  Second annual increase of face to face interviews with clients and families from 196 in 2009 to 365 in 2010.  Increased Intensive Outpatient Admission census from 94 in 2009 to 208 in 2010.          Education and Training      B.S   :   Community and Human Services  ,   2005    SUNY Empire State College   －   City  ,   State      Community and Human Services        C.I.T.A. Certified Service Technician Computer literate - can quickly learn new software. Microsoft Office Suite, Outlook, Louts, Salesforce Electronic Medical Records South Oaks Hospital, Institute for Addictions 	Amityville, NY-1992 And Behavioral Studies License:	    New York State Licensed CASAC #6560 Internationally Certified Alcohol & Drug Counselor #116816 Key Words: Admissions, Operations, Counselor, Assessment, Case Management, Program Development, QAPI, Business Processes, EMR.(Avatar). Help Desk, Customer Service. Marketing, Sales.    :   Computer Hardware  ,   1999    Computer Career Center   －   City  ,   State              Skills    Insurance benefits verification and authorizations, Business Processes,  Case Management, Computer literate, Counselor, criminal justice, Clients, Customer Service, Electronic Medical Records, Help Desk, insurance, legal, Marketing, access, Microsoft Office Suite, Outlook, network, assist patients, Program Development, Sales, Technician, Territory Management, transportation, treatment programs.   