         IT SUPPORT TECHNICIAN       Education      Bachelor of Science     May 2014       William Woods University   City  ,   State       GPA:   GPA: 3.4     Management Information Systems GPA: 3.4         Summary     Experience in network/hardware/operating system troubleshooting, web page design, PC assembly, technical support,and customer service. Analytical Helpdesk technician adept at resolving complex issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards.       Experience      IT Support Technician    12/2014   to   Current     Company Name   City  ,   State       Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.  Respond to queries either in person or over the phone.  Vast troubleshooting capabilities with IOS.  Train computer users  Maintain daily performance of computer systems.  Process an average of 15-20 inbound and outbound technical support calls daily           Network Assistant Intern   01/2014   to   05/2014     Company Name   City  ,   State       Assisted University network administrator with daily tasks including                 wireless, VDI, patchwork    Network infrastructure, hardware management, and server room operations.           Technology Assistant Intern    08/2013   to   05/2014     Company Name   City  ,   State        Maintained 489 page University website   Managed and completed daily work orders for University Help Desk  Attended weekly administrative technology meetings relating to technology problems/solutions.  Managed/deployed hardware and software to student body as well as faculty.          Projects      (Project Leader on all Projects)     Website Development~Business Communications~Advanced Web~Entrepreneurship~Database     Management~Project.Management~MIS Capstone~Systems Analysis     Designed multiple websites using WordPress and Expressions Web  Compiled and developed new accounting and financial tracking system to be used by small or medium firms  Worked with multiple clients to design and develop websites Converted desktop websites to mobile using various tools  Created documentation manual for business clients  Developed and administered Usability Tests for quality customer assurance.        Summary of Skills          Sharepoint  Cisco Telephony tools	  Bomgar	  Visio			  Que Monitoring       SAP  Active Directory  Mobileiron  HPSM  IOS            Activites      Captain- 4-years of collegiate basketball  Active member of S.W.A.T. (Student Website Advancement Team)  Active member of the IT Student Academic Advisory Council    Over 100 hours of community service - Secret Santa - Reading books at over 5 grade schools - Volunteered in over 5               summer camps - Participated in Salvation Army food drive -Yearly donator Good Will/ homeless shelters         Honors and Accomplishments       Trio Scholarship (1 of 2 awarded of over 500 students)                 LEAD Scholarship (Leading, Educating, Achieving, Developing)   Potential Award (Belief in continued growth, dedication, and  potential for future success)                                                                                                JUCO All-American  Male Athlete of the Year                                                                 Academic All-Conference  IC3 Internet and Computing Core Certification                             