         BRANCH BANKING COORDINATOR         Summary    Manager with 12 years of background in customer service, finance, leadership and branch management. Vast knowledge of finance, regulatory requirements and general bank operations. Enthusiastic and energetic in leading staff to exceed sales goals, while delivering excellent customer service. A dedicated team player experienced in overseeing operations of individual and multi-unit facilities, developing successful programs to improve profitability. Diligent and driven individual who has achieved success in a variety of roles with increasing levels of responsibility. An effective communicator and team-builder with strong analytical, management and organizational skills.       Education      BBA  :  Banking   2015     Strayer University  ,   City  ,   State              High School Diploma  :  College Preparatory   1999     Holly Hill Roberts High School  ,   City  ,   State              Experience      Company Name    City  ,   State    Branch Banking Coordinator   04/2013   to   Current       Supervise and participate in daily operational functions of the branch's Teller area   Ensure timely and efficient completion of client transactions  Proactively manage the daily sales/quality referral process   Assist HR with recruiting, interviewing, and selecting oncoming associates   Research Out of Balance Transactions/Daily Reports/Completed corrections in a timely manner, with daily Vault Operations/Cash Master   Assist with Risk Management practices while being responsible for staffing and scheduling of branch   Complete Staff Development/Performance Reviews/Salary Administration Ensure operating procedures are followed as outlined in the Branch Operational Manual (BOM).          Company Name    City  ,   State    Guest Service Agent   04/2012   to   06/2015       Greets, registers, and assigns rooms to guests, while maintaining
confidential information as it relates to guest records.  Promptly and effectively deals with guest requests and complaints.   Answers and routes calls as appropriate; takes guest messages with
accuracy.   Responsible for cash drawer contents, transactions during shift, and
night drops as necessary.  Maintains accurate records including cash flows, registration cards,
reservation cards, and property walks.   Answers inquiries pertaining to hotel services, registration of
guests, and travel directions.    Preferred
experience OnQ Software.          Company Name    City  ,   State    Service Manager II   07/2007   to   02/2012       Ensure policies, procedures and security guidelines are followed Educate customers on products, services and alternative solutions.  Maintained compliance of vault, deposit logs, & risk mitigation Conducted on the spot coaching to ensure tellers convey quality customer service.  Exhibited effective leadership skills in motivating teams to meet company goals.  Assisted in Hiring, Terminating, Training Created/Maintained/Delivered Performance Evaluations of Employees Performed initial Audits/Reports randomly on a monthly basis.          Company Name    City  ,   State    Manager/Auditor   02/2004   to   06/2007       Processed guest payments for room charges, food and beverage charges and phone charges.  Greeted and registered guests and issued room keys.  Delivered requested items to guests' rooms.  Processed credit card transactions during the checkout process.  Supervised front desk staff.  Monitored the appearance and performance of the front desk staff.  Fostered strong working relationships with all hotel departments.  Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.  Recorded guest comments or complaints, referring customers to managers as necessary.  Directed personnel, training and labor relations activities.  Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.          Skills    Accounting, accounts payable, Accounts Payable and Receivable, auditing, balance sheet, billing, bookkeeping, Budgets, cash receipts, Closing, Coaching, Excellent communication, hardware, Conflict resolution, contracts, Credit, checkout process, client, Customer
Relations, excellent customer service, Customer Service, finance, financial, Forecasting, forklifts, Hiring, Human resources management, Human Resource, HR, internal audit, internet connectivity, labor relations, Team building, Leadership Skills, loss prevention, Managing, marketing, money, 97, Operations management, Payroll, Performance Reviews, personnel, Policies, processes, process
improvement, quality, quality control, Recruiting, Research, Risk Management, Sales, Scheduling, shipping, Staff Development, staffing, telephone, telephone etiquette, phone, time management, Trainer, warehousing   