         ACCOUNT SERVICE REPRESENTATIVE II/TECH           Summary    Professional Account Manager trained in building strategic network ties and increasing salesrevenues. Cultivates and maintains strong customer relationships.        Accomplishments      Prospecting and cold callingExcellent communicatorStrong interpersonal skillsCustomer service-focusedTeam building expertiseTech-savvySkilled in MS OfficeProject managementProven sales track recordPromotional campaignsPowerPoint expertLeadership/communication skillsSkilled multi-taskerStrong organizational skillsStrong communicatorActive listening skillsExceptional customer service skillsSelf-motivated.  Accomplishments.  Named "Employee of the Month" in 02/2014 at C Spire.Winner of the "C Spire Employee of the Quarter" Award, 1st Quarter 2014.Maintained 100% Survey Rating entire tenure at Foshee Residential.Top 5 in New Accounts at Foshee Residential (2012)1st Place Southeast Regionals American Kickboxing Academy Tournament (3x) for ShogunMMA.        Experience      Account Service Representative II/Tech    January 2012   to   May 2014     Company Name   －     State      Project Design & Development LeadMay 2014.  Henderson-Thomas * Birmingham, Alabama.  Discover, design and build new user experiences to drive the next generation of portals,applications and Web properties, including mobile.  Design visually stunning, cutting-edgegraphics, animations and interactions for Web sites, portals and applications.  Produce visualassets needed by development team.  Contribute to building the Company brand on portals,applications, mobile apps and Web sites by executing user interface design consistently on alldeliverables.  Refine low to high-fidelity wireframes into designs for the informationarchitecture, navigational models, process flows, page layout, information displays andinteractional components based on user research and in partnership with user experienceinteraction designers.  Research and communicate trends and best-practices related to visualdesign and branding Every team member of the C Spire Crew is charged with bringing a strategic vision ofpersonalized wireless to life.  Responsible for achieving sales goals and customer satisfactionstandards at designated retail locations.  ASRs must demonstrate a strong aptitude andknowledge of all things technology personalized to each customer's needs, and project anenergetic and upbeat professional image.  This position is also responsible for integratingtechnology into the consumer's life with amazing ease and effectiveness.  ASR II is alsocharged with extra supervisory duties such as key holding and employee management andinventory auditing.  Developing and maintaining in-store promotions, and coordinating withappropriate personnel Implementing and managing wireless sales events Provide positive.  reinforcement and adult learning techniques to promote learning and skill improvement.Participated in "Fiber to The Home" installation's receiving basic knowledge of Telephone,Cable and Internet home installation.  Successfully increased positivity and smiling in theworkplace.  Promoted group activities and continuously met my quota and passed customerexperience surveys and mystery shops.  Gained promotion to level II (key holder/assistantmanager) position based on experience and performance.             January 2010   to   December 2012     Company Name   －   City  ,   State      Responsibilities Supervise and assists staff to ensure they are well informed on their positionresponsibilities and are performing at or above expectations.  Managers with leasing staff areresponsible for agents overall performance including leasing numbers and entering trafficTrain new staff as well as provide on-going training and feedback on performance Ensuresthat building and office are properly staffed at all times Approves time off request for staffEnsures staff provides necessary customer relations for superior customer satisfactionRoutinely inspect properties to ensure they are safe and to determine if repairs ormaintenance are needed Monitors property vendors to ensure quality service Process workorders and monitors direction of property maintenance operations to ensure compliance withcompany standards Respond to tenant requests and issues in a timely manner Maintaincustomer service standards and resident relations Complete leasing/administrativepaperwork Accountable for market surveys Keeps lease occupancies and rents at highestdesired level Review delinquencies and assist in collections May oversee the preparation ofbudgets, financial statements and periodic reports on the status of various properties, leaseexpirations and related matters Ensure marketready condition of vacant units and managesturn-over Coordinate lease terminations, preliminary inspections, and apartment turn-overProvides tours of apartments and community to potential residents for purpose of leasingapartments Coordinate outreach marketing and advertising Conduct the leasing process withprospects in absence of leasing consultant Completes all other projects or requests as directedby Supervison.          Martial Arts Instructor/CLient    January 2008   to   May 2012     Company Name   －     State      Instruct students in varied martial arts techniques Prepare and distribute detailed monthly,quarterly and yearly reports to clients.  Provide required information and documents toclients.  Prepare reports of client meetings to record the details for future reference.  Submitclient meeting reports to manager or supervisor.  Provide support and assistance tomanagement teams.  Audit all client liaison active accounts.  Revise submission and accountsclosure applications.  Develop liaison with client service and collection department to providerequired information and acquire necessary documents.  Revise and distribute contractualreferrals.  Provide feedback to management on areas of improvements.  Recommendimplementation of enhanced processes.  Plan and schedule monthly meetings with clients.Monitor client satisfaction through follow up on solving client issues and problems.  Initiatemeasures to research and resolve client raised issues.  Collaborate with clients to identify andimplement value added services.Grew customer base from 13 accounts to 34 accounts in 2years.          Education      Bachelor of Science   :   Business (Entrepreneurship)  ,   2014    Auburn University   －   City  ,   State  ,   United States    GPA:   GPA: 3.87    Business (Entrepreneurship) Coursework in Business Administration and ManagementCoursework in Marketing and CommunicationsCoursework in Public Relations GPA: 3.87        High School Diploma   :   Math & Science  ,   2009    Alabama School of Math & Science * Auburn   －     State  ,   United States    GPA:   Student government representativeHiQ MemberHonor Student2009 Dean's List    Math & Science Student government representativeHiQ MemberHonor Student2009 Dean's List        Skills    advertising, arts, auditing, basic, branding, Business Administration, C, Cable, consultant, client, clients, customer relations, client liaison, direction, financial statements, image, employee management, managing, marketing, market, meetings, office, Monitors, next, page layout, personnel, processes, Project Design & Development, promotion, Public Relations, quality, receiving, repairs, Research, retail, sales, strategic, supervisor, supervisory, Telephone, user interface design, vision, Web sites   