         IT DIRECTOR               Accomplishments      CXA- 206-1 | Citrix XenApp 6.5 Basic Administration; IT Security Essentials; Spiceworks 101: Foundations & Lab Introduction to SQL Military UA Army, Ukraine  Senior Sergeant.        Experience      IT Director    August 2015   to   Current     Company Name   －   City  ,   State      Formulate and deploy long-term strategic plans for acquiring and enabling efficient and cost effective information processing and communication technologies.  Manage IT department operational and strategic planning, including business requirements, project planning, and organizing and negotiating the allocation of resources Operational Management Where necessary, reengineer applications support to ensure it aligns with business processes, tactical planning, and strategic vision.  Define and communicate project milestones, service level agreements, and resource allocation to executive team, department leads, support staff, and end users.  Develop and review budgets for and from IT department divisions and ensure they comply with stated goals, guidelines, and objectives.  Review performance of IT systems to determine operating costs, productivity levels, and upgrade requirements.  Benchmark, analyze report on, and make recommendations for the improvement of the IT infrastructure and IT systems.  Develop bid requirements for all hardware and software upgrades, reviews submitted bids for compliance with stated requirements, and makes the appropriate award.  Authorize and oversee the deployment, monitoring, maintenance, development, and support of all hardware and software based on department needs.  Develop business case justifications and cost/benefit analyses for IT spending and initiatives.  Direct research on potential technology solutions and implementations in support of new initiatives, opportunities, and procurement efforts.  Oversee provision of end user services, including help desk and technical support services.  Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.  Oversee negotiation and administration of vendor, outsourcer, and service agreements.          Business Application Specialist    August 2013   to   August 2015     Company Name   －   City  ,   State      Support major components of distributed business applications:  Pivotal CRM, Sage MAS100/200, MoveTrack, EMC, Crystal Reporting, Scribe, Salesforce PaaS Improve standards and techniques used to provide security in client/server environment Diagram components at each tier of client/server environment for Disaster Recovery Create and maintain product and training documentation Conduct technology and application training assessments to ensure staff preparation  Provide field application support and respond to technical inquiries, Coordinate with Project Team resources for timely delivery , implementation of support tasks Investigate options and ways to improve products and services  Lead tech for application implementation, development, testing, and enhancements Conduct Data Analysis, Mapping, Extraction, Conversion and Migration Performance monitoring, analysis and bottleneck detection for Microsoft SQL Databases.          Information Technology Specialist    February 2011   to   August 2013     Company Name   －   City  ,   State      Completive experience of VMware vSphere environment:  Install, Configure, Manage   Provide expertise and support for Citrix Infrastructure, XenApp,  Access Gateway and NetScaler Perform support and administrative tasks pertaining to end-user environment Manage backups and restores using EMC Avamar and Arkeia backup solution Adjust DHCP DNS and Internet Protocol settings to access the network and the Internet Deploy and support Microsoft Exchange 2007/2010, and Office365         Administer the installation and support for all enterprise hardware, software, and applications Maintain network, firewalls, Windows/Linux servers/computer system security to ensure optimal performance Train users on the proper use of hardware and software Respond to and resolve technical issues in a timely matter Administrate and maintain Mitel 5000 IP PBX and MultiTech FaxFinder faxing system   Maintain “how-to” documentation for resolving network, phone, and mobile issues Oversee multi-function printer/copier configurations and network connectivity Utilize Help Desk management tools to create and resolve end-user support tickets.          Information Technology Specialist I    October 2010   to   January 2011     Company Name   －   City  ,   State      Information Technology Specialist I  Experience in imaging machines using Norton Ghost, Macrium Reflect, Acronis, FOG, Clonezilla Hands-on resolution at the desktop level, including installing, configuring and upgrading software, systems and applications Utilize Microsoft Management Console to administrate computers and user accounts  Define security policies for user and computers compliance  Adhere to “best practices" when administrating user password controls and management Upgrade standalone servers to roles of domain controllers using Active Directory tools Manage Active Directory based user, security and group membership accounts  Maintain campus-wide Intranet, LAN, and Wi-Fi hardware Organize physical cabling of computer server rooms and infrastructure Provide policies and procedures training and information to scholars and staff  Develop, document, and maintain hardware inventory processes for 2 campuses.          Network Assistant    February 2010   to   July 2010     Company Name   －   City  ,   State      Work-study  Assess network performance  Set up and observe network system recommends, upgrades, or improvements Support development of technical standards and application uses Resolve network problems and offer technical assistance to users.          General Manager    July 2004   to   January 2006     Company Name   －   City  ,   State      Trained and coordinated 25 office personnel  Provided supervision; supported and motivated employees Organized maintenance features, inventory control and ordered necessary materials  Formulated daily sales reports Participated in development of company advertisement.          Education      Associate of Applied Science   :   Network Administration  ,   2010    Hennepin Technical College   －   City  ,   State      Network Administration &ndash Applied Science        AAS        GPA:   GPA: 3.71/4.0    GPA: 3.71/4.0          Business Management  ,   2006    IT Security Essentials - CertificateBuchach University of Business and Management   －   City  ,     Ukraine            Bachelor of Science   :   Elementary Teacher  ,   1999    Zaporizhzhya Pedagogical College   －   City  ,     Ukraine            Skills    Active Directory, DHCP, DNS, WINS, GPO, backups, budgeting,  Citrix, XenApp, VMware, Hyper V, Dynamic CRM, Dynamic  GP, ERP, Crystal, Data Analysis, Databases,  Disaster Recovery, documentation, Financial Management, firewalls, imaging, inventory control,LAN, WAN, Linux, Microsoft Exchange, Office365, Office, Microsoft SQL, Windows, Migration, negotiating, enterprise, network,  PBX, printer, processes, procurement, improve products, project planning, project management, purchasing, Reporting, research, Sage, sales reports, servers, strategic plans, strategic planning, supervision, technical support, cloud, Azure     