         PUBLIC RELATIONS MANAGER         Summary       [Job Title]  bringing expertise in listed equity and index options as well as extensive experience with regulatory inquiries and examinations, retail and professional trading practices and back-office functions.     Diligent and driven  [Job Title]  who has achieved success in a variety of roles with increasing levels of responsibility. An effective communicator and team-builder with strong analytical, management and organizational skills.      [Job Title]  equipped with the excellent negotiation skills, market insight and business acumen necessary to guide struggling and newly-formed companies to financial success.     Business Development Manager versed in building strategic partnerships through persuasion, negotiation and personal presence.     Business development professional successful at acquiring, expanding and managing key corporate accounts.          [Job Title]  who consistently exceeds company objectives to secure client satisfaction and loyalty.         Highlights          Energetic work attitude  Goal-oriented  Bilingual in  [languages]   Excellent time management skills  Inspiring team leader  Excellent sales techniques  Fortune 500 partner experience  Cold calling  Prospecting and cold calling  Strategic account development  Strong interpersonal skills  Relationship selling  Customer-oriented      Energetic  People-oriented  Fluent in Spanish  Excellent communication skills  Reliable  Financial analysis  Detail-oriented  Analytical  Strategic positioning  Financial reporting  Critical thinking  Conflict resolution  Strong organizational skills  Active listening skills            Accomplishments       Increased revenue 312% in  2011 .       Increased revenue  136 % in  2012 .       Awarded “ Emergent Talent Program ” for showing extraordinary leadership skills.     Customer Relations:    Earned highest marks for customer satisfaction, company-wide.     Workflow Planning:     Implemented new work process flow which increased department productivity.    Process Improvement   Created new departmental procedures manual.   Assessed organizational training needs.   Launched aggressive growth plans that helped increase customer base from  [Number]  to  [Number]  customers.        Experience      Company Name     September 2015   to   May 2016     Public Relations Manager   City  ,   State      Organized the company into a formal structure, defined roles and responsibilities for each position, planned the growth of the company in the coming years, and introduced the concept of Leassy as an extended enterprise.  Analyzed data to define characteristics of potential customers and future strategic allies to ensure the effectiveness of the marketing campaigns and corporate approach.  Worked closely with the founders to identify geographical areas to launch, testing different cities and controlled markets.  Assisted to several events and coordinated meetings with investors and clubs' representatives to pitch and promote the idea, gaining recognition from potential users and prospective investors.          Company Name     August 2013   to   April 2015     Special Projects Manager   City  ,   State      Worked with the services manager to design and implement a project to increase acquisition of specialized tools, and technical training to repair technicians.  Three months post implementation customers complaints related to general repairs and time of response were reduced by 50%.  Synchronized the different teams of the company to work towards shared goals with General Motors Venezolana, classifying the car dealership as one of the top tier in Venezuela and becoming a member of the exclusive "Club del Presidente de GM".  Worked as communications liaison between the company's individual contributors and senior leadership.  Utilized voice of the workforce to boost engagement and satisfaction levels amongst the employees.  Spearheaded the planning, design and execution of a new quick oil and filter change shop, looking to increase the sales capacity by 30% to cover an important- size unattended market on the central part of the city.          Company Name     February 2011   to   July 2013     Relationship Manager Assistant   City        Performed processes of Know Your Client (KYC) and Anti Money Laundering (AML), complying with the regulators and the corporation's policies, and achieving zero expired customer files.  Maximized the value of Citibank as Correspondent Bank by calling the clients on a frequent base to identify new opportunity of business, monitor their transactional activity, and evaluate the usage/efficiency of credit facilities.  Worked along the senior management team to add new public and private institutions as clients after performing a thorough research of the market and defining the wanted key players.  Decreased customer complaints related to time of response and quality of the customer service by 50% in the second quarter of 2011 and by a 100% by the end of that year through attentive relationship management.  Developed and enhanced more than 70 client relationships, increasing revenues of the division from $ 1.7 Million to $ 7.2 Million in less than two years by cross-selling Citi's full range of products and services.          Education      BABSON COLLEGE, F.W. OLIN GRADUATE SCHOOL OF BUSINESS     May 2016       Master of Business Administration      City  ,   State              UNIVERSIDAD METROPOLITANA     October 2010       Bachelor of Science  :   Business Administration Management    City  ,     Venezuela    Business Administration Management        Financial Engineering Certificate              Languages    Spanish, English      Skills    approach, C, concept, Credit, Client, clients, customer service, English, senior management, Financial, Leadership, marketing, market, meetings, Money, enterprise, oil, policies, processes, quality, quick, relationship management, repairs, research, Selling, sales, Spanish, strategic, technical training   