         SHELTER ADVOCATE           Summary     Dynamic shelter advocate with years of clerical experience that is great with communication skills and confidentiality.  I am very experienced with computers and a tremendous amount of office skills.       Highlights          Crisis intervention and resolution  Complex problem solving skills  Valid Texas driver's license  Reliable transportation  Strong decision maker  Fundraising background       Client engagement  Compassionate  Dedicated patient advocate  Self-starter  Event planning and coordination  Microsoft Office Suite             Accomplishments      Promoted to Lead Teller after 9 months of employment.  Promoted to Assistant Manager at a gas station after being a cashier for 1 month.  Assisted with organizing, planning, and hosting a Candlelight Vigil for the Dove Project, Inc.  Assists with supervising and directing the work of community service workers and volunteers.        Experience      SHELTER ADVOCATE    July 2014   to   August 2015     Company Name   -   City  ,   State      Tested clients for drug use and referred them to other community resources.  Produced media advisories, brochures, fact sheets, print ads and newsletters.  Promoted healthy habits and practices in outreach materials and presentations.  Charted and recorded information in client files.  Tracked client movement on and off the unit by documenting times and destinations of clients.  Traveled locally and regionally to conferences, workshops and presentations.  Maintained up-to-date and comprehensive electronic and paper filing systems.  Collaborated with local health departments and other community partners.  Educated the public regarding community health resources in correctional facilities, community centers and churches.  Drafted and revised reports, articles and background papers.  Educated clients about treatment options and answered related questions.  Checked facility for open windows, locked doors, malfunctioning smoke detectors and other safety hazards.  Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention.          MUNICIPAL COURT CLERK    January 2014   to   March 2014     Company Name   -   City  ,   State      Processed summons, subpoenas, appeals and motions.  Drafted legal papers including complaints, summons and interrogatories.  Gathered and analyzed research data regarding statutes, decisions, legal articles and codes.  Investigated facts and law of cases using pertinent sources to determine causes of action and to prepare cases.  Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.  Organized and maintained law libraries, documents and case files.  Photocopied all correspondence, documents and other printed materials.  Processed and distributed invoices to bill clients.  Composed and revised legal documents, including letters, depositions and court documents.  Created and tracked all expenses and client account codes   Recorded and monitored court appearance dates.           LEAD TELLER    June 2012   to   August 2013     Company Name   -   City  ,   State      Established new customer accounts including checking, savings, lines of credit and loans.  Processed sales referrals and promoted bank services and products.  Balanced daily cash deposits and bank vault inventory with a zero error rate.  Assembled in-store marketing displays.  Processed cash withdrawals.  Trained employees on cash drawer operation.  Adhered to Wells Fargo security and audit procedures.  Researched and resolved customer issues on personal savings, checking and lines of credit accounts.  Examined checks for identification and endorsement.  Supplied tellers with coin and currency as needed.  Maintained confidentiality of bank records and client information.  Directed specific questions to appropriate branch personnel.  Delivered prompt, accurate and excellent customer service.          Education      High School Diploma   :   General  ,   2000    Jefferson City High School   -   City  ,   State  ,   Cole      Top 10% of class  Coursework in Business, Communications and Advertising  Coursework in Accounting 1 & 2  3.4 GPA  Coursework includes Human Computer Interaction  C oursework in Technical and Professional Writing                   Select  One                Skills     10 key, adding machine, approach, agency, banking, basic, bonds, case management, cash handling, clerical, conflict resolution, Copying, counseling, crisis intervention, client, clients, customer service, data entry, driving, Trains employees, Faxing, Filing, financial, forms, fundraising, law enforcement, legal, letters, Director, meetings, access, microsoft excel, money, office, PowerPoint, microsoft word, works, multi-tasking, Organizing, Personnel, Police, policies, presentations, public relations, receiving, record keeping, recruiting, reporting, researching, safety, Scanning, secretarial, statistics, supervisor, Supervisory, supervising, taking messages, phone, typing 65 wpm, warrants    