         SALES ASSOCIATE      ABIGAIL    FULTON       Accomplishments      Demonstrated strong communication skills through extensive work with a diverse population; President of academic and extracurricular organizations, preparing and overseeing the coordination of events, Team captain of collegiate sports, ensuring a positive environment Acquired over 20 new families to join the local swim lessons program.        Demonstrated strong communication skills through extensive work with a diverse population   President of academic and extracurricular organizations, preparing and overseeing the coordination of events,   Team captain of collegiate sports, ensuring a positive environment  Acquired over 20 new families to join the local swim lessons program.        Professional Summary     Enthusiastic college student, excited to explore the marketing and social media fields, possessing expertise in personal communications and cultivating human relationships.  Motivated customer service specialist with over 4 years of work experience in a fast-paced, team-based environment, including more than 10 years experience leading a swim and water polo teams.      Enthusiastic college student, excited to explore the marketing and social media fields, possessing expertise in personal communications and cultivating human relationships.  Motivated customer service enthusiast with over 4 years of work experience in a fast-paced, team-based environment, including more than 10 years experience leading a swim and water polo teams.       Skills         Relationship selling Quick learner Resolution-oriented Reliable and dependable Cheerful and energetic Dedicated team player Hard work ethic Strong communication skills   Creative problem solver  Strong client relations  Quick learner  Self-motivated  Strong verbal communication  Conflict resolution  Client assessment and analysis      Extremely organized  Team leadership  Exceptional communication skills                   Creative problem solver  Strong client relations  Quick learner  Conflict resolution  Client assessment and analysis         Team leadership  Exceptional communication skills  Self-motivated  Strong verbal communication            Work History     08/2016   to   12/2016     Sales Associate      Company Name   –   City  ,   State      Prepared merchandise for sales floor.  Directed individuals to merchandise locations.  Suggested accessories and complementary purchases.  Accepted and processed returns.  Kept work areas clean and neat at all times.  Provided repeat customers with exceptional care and attention.  Prioritized and accomplished wide range of tasks each shift.  Worked collaboratively in team environment.  Responded to customer concerns with friendly and knowledgeable service.  Educated customers about the brand to incite excitement about the company's mission and values.  Followed up with multiple customers each week to verify that they were satisfied with purchases.  Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.        08/2016   to   12/2016     Sales Associate      Company Name   –   City  ,   State     Performed all duties related to retail sales including;   Prepared merchandise for sales floor.  Directed individuals to merchandise locations.  Suggested accessories and complementary purchases.  Accepted and processed returns.  Kept work areas clean and neat at all times.   Maintained positive customer relations in a sales environment by;   Providing repeat customers with exceptional care and attention.  Prioritizing and accomplished wide range of tasks each shift.  Working collaboratively in team environment.  Responding to customer concerns with friendly and knowledgeable service.  Educating customers about the brand to incite excitement about the company's mission and values.  Following up with multiple customers each week to verify that they were satisfied with purchases.  Cultivating a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.        03/2015   to   Current     Swim Instructor      Company Name   –   City  ,   State      Cultivated positive relationships with children and adults by interacting with them during one on one and group sessions.   Developed safe and effective exercise programs for swimmers with specific, individual needs.         03/2015   to   Current     Swim Instructor      Company Name   –   City  ,   State      to head the start up of a Swim Lesson program for children and adults.  Worked with children.  from age 2 to mature adults, developing professional and personal relationships.        04/2014   to   08/2016     Waiter      Company Name   –   City  ,   State      Demonstrated that customers come first by serving them with a sense of urgency.  Worked as a team member to provide.  the highest level of service to customers.  Maintained friendly and professional customer interactions.  Shared product.  knowledge with customers while making personal recommendations.        04/2014   to   Current     Waiter      Company Name   –   City  ,   State      Planned and coordinated staff to attend and cater parties.  Interviewed and hired new staff members  Organized and created a working regiment for staff members to follow.   Demonstrated that customers come first by serving them with a sense of urgency.  Worked as a team member to provide the highest level of service to customers.  Maintained friendly and professional customer interactions.        06/2017   to   Current     Customer Service Rep      Company Name   –   City  ,   State      Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information.  Greeted customers entering the store to ascertain what each customer wanted or needed.  Politely assisted customers in person and via telephone.  Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.  Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.  Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.  Communicated all store initiatives and promotions to customers to generate return business.  Set up and explained new membership contracts.        06/2017   to   Current     Customer Service Rep      Company Name   –   City  ,   State      Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information.  Greeted customers entering the club to ascertain what each customer wanted or needed.  Politely assisted customers in person and via telephone.  Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.  Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.  Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.  Communicated all club initiatives and promotions to customers to generate return business.  Set up and explained new membership contracts        06/2017   to   Current     Customer Service Rep      Company Name   –   City  ,   State      Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information.  Greeted customers entering the store to ascertain what each customer wanted or needed.  Earned management trust by serving as key holder, responsibly opening and closing store.  Politely assisted customers in person and via telephone.  Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.  Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.  Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.  Communicated all store initiatives and promotions to customers to generate return business.  Set up and explained new membership contracts.         Education          GED  :       San Francisco State   -   City  ,   State     BUSINESS MARKETING Business, Communications and Organizational Psychology            BACHELORS DEGREE  :   BUSINESS MARKETING Business, Communications and Organizational Psychology    San Francisco State   -   City  ,   State    BUSINESS MARKETING Business, Communications and Organizational Psychology           Coursework in Marketing and Advertising, Business Development training  :            2018     Communications  :   Relationship psychology, Interpersonal communication     American River College   -   City  ,   State      Coursework in communications, contract law and environmental and geographical sciences.   Elected Captain of 2017 Women's water polo team  Elected Captain of 2018 Women's swim team        2018     Communications  :   Communications     American River College   -   City  ,   State      Coursework in communications, contract law and environmental and geographical sciences.   Elected Captain of 2017 Women's water polo team  Elected Captain of 2018 Women's swim team         Skills     Advertising, Business Development, Strong communication skills, dependable, Marketing, Quick learner, sales, active team player       Outside Activities     Proficient at time management as I juggle a full academic course-load and maintain my position as an all american athlete.    