         HR PROFESSIONAL       Summary     Dependable Self-motivated and assertive Human Resources Professional with innovative solutions and personal accountability who incorporates quality decision making to facilitate success and who promotes a team-oriented and open-door environment that is conducive to a successful staff.          Skills      Staff Recruitment & Retention  Employee Relations, retirement  Payroll, health and welfare  HR Program/Project Management  Orientation & on-boarding  Training & Development  Performance Management  Leave of absence and ethics  HR Policies & Procedures  Organizational Development        Core Competencies        Extensive people's skill and outstanding communicating skills to drive effectiveness.  Concrete skill trained in HR in the capacity of HR assistant for 3 years and more than 12 years hands-on experience in customer and financial services.  Experience in the administration of benefits and compensation programs and other Human Resources programs.  Quickly learn procedures and methods, with exceptional organizational skills.  Evidence of the practice of a high level of confidentiality and trustworthiness.  Proven experienced team player bringing enthusiasm and energy into group efforts.        Experience      HR Professional    04/2013   to   06/2014     Company Name   City  ,   State      Respond to and resolve issues or questions raised by employees or leaders regarding benefits, payroll, HR policies/procedures, general transactions or other HR-related activities. Utilizes in-bound phone queue, e-mail, and face to face to receive inquiries as well as provide resolution. Provide accurate information and counsel to employees and/or people leaders on their questions and issues, escalating when appropriate.   Act as the first point of contact for employee/manager questions - Confirmation of employments with various external agencies and liaise with third party callers.  Trainer for new employees and new procedures.  Handles highly sensitive and confidential information on a daily basis, an acts as a liaison between customer and 2nd level support.  Assist employees with all matters regarding leaves, including short-term disability and long term disability, and assist employees with questions and concerns regarding, work environment, problems with management, leave of absence, resignations etc.   Thoroughly document and record all inquiries and resolutions within the information tracking database to ensure the recording of complete information for future reference and archival purposes.  Document escalation issues including party to whom matter was escalated.   Begin applying troubleshooting techniques to issues that are more complex in nature; determine when escalation to a team leader or specialist is appropriate to the situation.   Process HR and/or payroll transactions in the HR Management System (HRMS)  Validate accuracy of all transactions, particularly those affecting employee levels, pay or benefits.   Receive and make telephone calls to respond to, and resolve customer inquiries and concerns.          HR Assistant   07/2011   to   05/2013     Company Name   City  ,   State      Liyanage & Co, Trained under and worked with senior management to create HR policies and procedures; recruit employees; create group benefits databases; and develop orientation, training and incentive programs. Manage leave-of-absence programs and personnel records; administer benefits enrollment and programs; administer HR budget; and handle HR assistant workplace issues.    Employee recruiting strategy  Developed and enforced company policy and procedures  Developed company personnel policies  Facilitated the criminal background check  Managed the employee rewards programs, Surveys and research.  Updated key human resource metrics, including turnover and terminations, using reporting tools on the HRMS database          Client/Advisor Professional    11/2011   to   07/2012     Company Name   City  ,   State      Ameripise Financial, Minneapolis MN. A leading company in financial planning   Assist advisor and clients in processing and maintain financial products and services offerings.  Provide guidance and assistance on updating consumer lending products and other financial products.  Interacting with intra-company teams and providing assistance in completing customer cases and product offerings.  Guide  advisors  and  clients  through  estate  settlement,  ownership  changes,  marital  status  changes  and  beneficiary changes.          Personal Banker   09/2008   to   09/2011     Company Name   City  ,   State      Wells Fargo Bank, Minneapolis MN, A foremost organization in banking and financial field.   Customer assistance for personal/business/consumer lending products  Working  with  Wells  Fargo  partners  in  privet  banking,  insurance,  mortgage,  investment  and  retirement  to  increase solutions and profits.  Coaching and working with tellers and customer representatives in maximizing service and sales solutions.  Helping to bring branch customer satisfaction scores up and striving to meet optimum customer satisfaction resulting in successful survey outcomes for branch.  Working as a loan office, originator, opening and maintaining consumer loans          Education      Master of Art  :   Human Resources Management   May 2012       Concordia University   City  ,   State               Bachelor of Arts  :   Art-(HR & Communication )   April 2007       University of Colombo   City  ,     Sri Lanka          