         FINANCE CUSTOMER CARE REP LEAD         Summary     Property Manager with vast experience in real estate management. Strengths include sales skills, critical thinking and the ability to communicate with individuals at all levels.       Highlights          Microsoft Office 2010  Microsoft Project 2007  Sage Timberline Accounting  Yardi Voyager  Microsoft Office 2010 Suite  Sage Timberline Office  Yardi Voyager  Payroll expertise       Fair housing mandates  Knowledge of leasing and market conditions  Multi-family property management  Strong organizational skills  Sharp problem solver  Training manual contributor  Dedicated to process improvement            Accomplishments     Developed annual budgets, including determining short and long-term goals to support the overall profit and growth objectives.       Experience      Finance Customer Care Rep Lead  ,   05/2012   to   Current    Company Name   －   City  ,   State     Created new processes and systems for increasing customer service satisfaction.  Developed highly empathetic client relationships and earned reputation for exceeding customer expectations.  Cross-trained and provided back-up for other customer service representatives when needed.  Resolved customer/vendor issues timely and accurately   Worked under strict deadlines and responded to customer/vendor requests with in 24 hour SLA.  Interacted with vendor to follow-up on payment statuses and expedited resolution of payment issues.  Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.  Processed credit card payments for customers.  Created training materials to be used by new hires and as cross training aids for other members of the Finance team.         Payroll and AR Manager  ,   05/2010   to   01/2012    Company Name   －   City  ,   State      Manually process all time cards into the payroll system and clarify any errors for approximately 250+ employees as well as manage payroll of 40 salaried employees.  Submit certified payroll to clients verifying all federal guidelines are followed.  Executed accounts receivable reporting enhancements and reconciliation procedures.  Helped implement biometric time card system.  Prepare all monthly AIA construction billings and special clients forms based on work performed and send to client.  Make collection calls on all billings submitted and project payment dates.  Prepare and update monthly collections report and daily cash collections for Senior Management.  Attend all pre-construction meetings for verification of accounting contact information, billing forms, and tax exemption status/certificates.  Process weekly payroll, payroll taxes, 401K payments using Sage Timberline Accounting software.  Deposited third party checks.          Assistant Site Manager  ,   06/2009   to   01/2010    Company Name   －   City  ,   State      Interviewed prospective tenants and recorded information regarding certain needs and qualifications.  Executed daily operations of multiple rental properties.  Prepared lease and rental agreements for lessees and collected specified rents and other fees.  Arranged for alterations, maintenance, upkeep and reconditioning of property.  Prepared and coordinate marketing via various websites.  Managed  accounts payable and account receivable functions for multiple properties Prepared, edited and distributed letters, memos and inquiry responses.  Coordinated the completion of a federal physical inspection which obtained a 99 out of a possible 100 points.  Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.  Collected and kept careful records of rental payments.  Handled customer complaints personally to verify they were properly handled.  Reviewed completed applications and assessed household information against file history and program regulations.  Conducted annual re-examination appointments and housekeeping inspections.          Property Manager  ,   10/2006   to   06/2009    Company Name   －   City  ,   State      Executed daily operations of a 440 unit apartment and townhouse community.  Supervised 9 employees, scheduled work hours, resolved conflicts, and determined salaries.  Handled all legal proceedings with eviction of tenants.  Maintained accounting and budgetary controls for the site.  Managed and maintained filing system, ensuring compliance with HUD and IRS.  Directed preparation of financial statements and reported on status of properties, including occupancy rates and lease expiration dates.  Worked very closely with the local housing authority.  Trained new employees on the Yardi system.          Program Specialist III  ,   10/2004   to   10/2006    Company Name   －   City  ,   State      Managed program to ensure that implementation and prescribed activities were carried out in accordance with specified objectives.  Assisted in making travel arrangements for diverse conferences and educational opportunities.  Researched, compiled, and analyzed data for several projects.  Successfully managed a 20-person team who deployed various out reach programs to a targeted community.  Created and prepared program reports, expense reports and presentations.  Structured and maintained a diverse advisory board.  Controlled expenditures in accordance with budget allocations.  Reviewed reports and records of activities to ensure progress was being accomplished toward specified program objective.  Maintained data base with confidential information.          Administrative Assistant  ,   01/2003   to   10/2004    Company Name   －   City  ,   State      Managed calendar, scheduled meetings, arranged and facilitated presentations for organizations.  Served as Administrative contact for clients and external associates.  Created and maintained data base for contacts as well as mailing lists.          Community Manager  ,   01/2000   to   01/2003    Company Name   －   City  ,   State      Coordinated the completion of a $4.3 million property renovation with a 90% occupancy rate.  Hired and trained new employees in Section 42,8 and 236 housing laws Completed critical first year files of a 176 unit section 42 program.  Worked as a floating manager on a number of section 42 properties.  Supervised 14 employees, scheduled work hours, resolved conflicts, and determined salaries.  Collected and kept careful records of rental payments.  Oversaw budgeting process for 3 assigned properties.  Monitored and documented all income, including delinquencies.  Managed all day-to-day activities involving tenants, subcontractors and property management.  Compiled and conveyed all operational and financial data to the regional manager.          Education      Bachelors  :  Business and Finance      DeVry University   －   City  ,   State       Coursework in Business Management and Finance         Skills     Accounting, Accounting software, accounts payable, Administrative, AIA, billing, billings, budget, clarify, conferences, client, clients, data base, Senior Management, filing, financial statements, forms, legal, letters, marketing, meetings, Microsoft Office, Office, Microsoft Project, payroll, presentations, progress, Sage, Structured, tax, taxes, Timberline, travel arrangements, websites    