         IT MANAGER       Summary     IT Product Manager bringing  13  years in IT project management. Skilled in installation, configuration, migration and implementation of server platforms.        Highlights          Enterprise platforms  Consumer software specialist  Project tracking  Hardware and software upgrade planning  Product requirements documentation      Certified Information Security Manager  Self-directed  Budgeting and resource management  End-to-end product lifecycles  Collaborative            Accomplishments     Reduced the incidence of IT issues by 95% globally by leading a testing initiative improvement program.        Experience     10/2003   to   Current     IT Manager    Company Name   －   City  ,   State      Systems Administrator		40 Hrs/Week Administer Windows 2003 Server, Windows 2003 Exchange server, R6000 IBM UNIX Server.  Administered Nortel Meridian PBX Phone System add/removing accounts.  Provided hardware and software support for internal & remote users.  Configured and monitor network security (watch guard firewall) Troubleshooting network and printer connectivity issues, install network cabling, and phone jacks.  Purchase company equipment (computers, printer, and telephones).  Design training manuals for new user orientation.         04/2000   to   07/2002     System Support Technician    Company Name   －   City  ,   State      Troubleshoot connectivity and circuit errors on AT&T Frame Relay / ATM network.  Processed customer services order, interacting with field technician, and managing corporate accounts.  Build private network connections from AT&T domestic office to remote locations internationally.  Providing product support and training for remote field technicians.  Test and configured bilateral switches & routers over ATM/Frame Relay Platforms.         04/2000   to   02/2002     Network Support Specialist    Company Name   －   City  ,   State      Open and track problem tickets to resolution Provided Second level propriety application/system support to internal and external customers.  Monitor server performance for network connectivity.  Install and configure software upgrades, PC, and Laptop support.  Maintain, monitor, and complete all service documentation for account performance.  Participate with management in defining, developing, and executing plans to accomplish support objectives.         06/1999   to   10/1999     Network Support Technician    Company Name   －   City  ,   State      Provided system support for Windows NT workstation which included system upgrades, configuration changes, and remote desktop support.  Provided user training on software applications Microsoft Office suites 95-2000, and Lotus Suites97.  Managed and tested Ghost images to be used as standard loads for all newly deployed platforms.         05/1999   to   06/1999     System Support Technician    Company Name   －   City  ,   State      40 Hrs/Week Install, configure, and support for Win 95/98 clients on Novell 5.0 & NT 2000 platforms using ghost software to perform system rebuild on all systems throughout the network Upgraded and installed desktop, laptops, and server with ram, hard drives, network interface cards, video cards and CD ROMs Configure remote access to company LAN by external users, which required the installation and configuration of modems, remote access software, and client Intranet service Novell GroupWise.  Provide analysis of network structure and offer suggestion to increase system performance for maximum network efficiency.         08/1996   to   04/1999     System Administrator Consultant    Company Name   －   City  ,   State      Provide training and support for various software applications to increase user productivity and network efficiency.  Administer domain accounts and resolved network security issues.  Upgraded and installed desktop, laptops, and server with ram, hard drives, network interface cards, video cards and CD ROMs Upgraded workstation and servers to Windows NT workstation/ server, and configured printer servers Configured and troubleshot LAN Ethernet10baseT and token ring environment Provided tier 3 helpdesk support for 120 users via email and phone support on Microsoft products office suites, and MS Exchange services Performed troubleshooting for network and printer connectivity issues Provide analysis of network structure and offer suggestion to increase system performance for maximum network efficiency.  Supported six network servers and 120 clients.          Education     February 2002     Bachelors of Science      Devry University   －   City  ,   State      GPA:   GPA: 3.2 / 4.0    GPA: 3.2 / 4.0        Skills    10baseT, ATM, ATM network, CD ROMs, hardware, client, clients, customer services, documentation, email, Ethernet, network cabling, firewall, Frame Relay, Ghost, Novell GroupWise, hard drives, phone support, IBM, LAN, laptops, Lotus Suites, managing, Meridian, Microsoft products, access, Exchange server, MS Exchange, office, Microsoft Office suites, 97, Windows, 2000, Win 95, 98, Windows NT workstation, NT, modems, network interface cards, network security, network servers, network, Nortel, Novell 5.0, office suites, PBX, Phone System, printer, ram, routers, servers, switches, software support, desktop support, user training, technician, telephones, phone, token ring, training manuals, Troubleshoot, Troubleshooting, UNIX, upgrades, video cards   