         IT CONSULTANT         Professional Summary     Highly qualified Electronics Engineering Technician with training and experience in electrical and mechanical systems. Demonstrated ability to read schematic diagrams and use appropriate test equipment to troubleshoot equipment and manufactured products. Excellent at contributing to team and project success by sharing acquired knowledge and using strong interpersonal communication skills to encourage high-level performance. Proficient in installing, maintaining, calibrating, configuring and troubleshooting. A stellar work ethic with the ability to excel in a fast-paced environment.       Skills          Preventive and reparative maintenance  Troubleshooting  Mechanical systems  Testing  Soldering and wiring  Installation  Hardware diagnostics  Time management      Cost estimation  Operation system software  Microsoft Office  Project Management  Staff management  Advanced critical thinking  Technical support            Work History      IT Consultant  ,     04/2016   to   Current     Company Name   –   City  ,   State      Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.  Coordinated with Owner to evaluate and improve software and hardware interfaces.  Documented all software development methodologies in technical manuals to be used by  c ompany employees in future projects.  Inspected equipment and assessed functionality and optimized controls.  Supported Chief Operating Officer with daily operational functions.  Adjusted software parameters to boost performance and incorporate new features for meeting customer needs.  Responded to customer requests via telephone and email and effectively answered questions and inquiries.         Master Technician  ,     11/2017   to   03/2019     Company Name   –   City  ,   State      Perform Maintenance and Operating System Checks on Mac and PC Platforms.  Track each repair service performed by maintaining accurate and detailed records using Lightspeed POS System.  Effect repairs to assigned equipment by following established Electrostatic Discharge (ESD) and safety standards and procedures while conducting quality assurance checks on electronic devices.  Services customer product, including receiving/shipping of devices.  Protect company equipment by utilizing proper testing and repair procedures.  Maintain software by installing, configuring and troubleshooting various applications.  Maintain and Diagnose component level repair of various generations of Cellular Devices, Tablets, Mac Computers, Video Game Consoles, PC's, Laptops, and other related peripheral equipment.  Tested various types of Cellular Devices, Tablets, Mac Computers, Video Game Consoles, PC's, Laptops and other related peripheral equipment using microscopes, oscilloscopes, multi-meters, voltage calibrators, spectrum analyzers and other laboratory instruments.  Supported technicians in equipment maintenance and repair.  Requisitioned new supplies and equipment.  Performed acceptance testing and measurements on electronic components and assemblies to verify system compliance.  Reviewed and interpreted technical documents, including service manuals, specifications, wiring diagrams and blueprints.   Used diagnostic and testing processes in collaboration with technicians to identify, define and solve development issues.  Monitored installation and operations to consistently meet rigorous customer requirements.  Coordinated with vendors to identify and procure appropriate equipment necessary for the project.  Monitored the manufacture of electrical devices and operations to ensure compliance with safety protocols.  Initiated a project management knowledge study and subsequently standardized project management practices.  Continually improved methods and procedures for processes, measurement, documenting and work flow techniques.  Set up PC and Apple desktops and laptops and all types of mobile devices.  Trained and supported end-users with software, hardware and network standards and use processes.  Provided Tier 1 IT support to non-technical internal users personnel through desk side support services.  Documented all transactions and support interactions in system for future reference and addition to knowledge base.  Remained up-to-date on latest technologies and solutions applicable to company products in order to provide best support to end-users.  Evaluated and responded to incoming sales leads and requests for technical support assistance.  Built and provided basic end-user troubleshooting and desktop support on Windows and Mac systems.  Managed customers' expectations of support and technology functionality in order to provide positive user experience.  Provided excellent customer service through communication and interpersonal skills.  Exercised creativity and flexibility to respond quickly and positively to shifting demands, tight deadlines and simultaneous handling of multiple detailed tasks.         General Manager  ,     07/2011   to   11/2017     Company Name          To manage operations of a Papa John's.  Responsible for overall operations
    of the restaurant, which include overseeing the staff, monitoring inventory,
    purchasing equipment and supplies, and ensuring quality customer service
    and compliance with all food and beverage regulations.  Trains, hires, and
    schedules other employees.  Requires a high school diploma or its equivalent
    and 4-6 years of related experience.  Familiar with a variety of the field's
    concepts, practices, and procedures.  Relies on extensive experience and
    judgment to plan and accomplish goals.  Performs a variety of tasks.  Leads
    and directs the work of others.  A wide degree of creativity and spontaneity is
    expected.  Typically reports to top management (District Operator).         Education      Bachelor of Business Administration (B.B.A  :   Business Administration and
    Management, General      University of Mary Hardin-Baylor   -   City  ,   State           Bachelor of Business Administration (B.B.A  :   Business Administration and
    Management      University of Houston   -   City  ,   State           Certifications     Technical Support Fundamentals       Skills      Preventive and reparative maintenance  Troubleshooting  Mechanical systems  Testing  Soldering and wiring  Installation  Hardware diagnostics  Time management    Cost estimation  Power systems  Operation system software  Microsoft PowerPoint  Project Management  Staff management  Advanced critical thinking  Technical support        Work History      Master Technician  ,   11/2017   to   03/2019     Company Name   –   City  ,   State      Perform Maintenance and Operating System Checks on Mac and PC Platforms.  Track each repair service performed by maintaining accurate and detailed records using Lightspeed POS System.  Effect repairs to assigned equipment by following established Electrostatic Discharge (ESD) and safety standards and procedures while conducting quality assurance checks on electronic devices.  Services customer product, including receiving/shipping of devices.  Protect company equipment by utilizing proper testing and repair procedures.  Maintain software by installing, configuring and troubleshooting various applications.  Maintain and Diagnose component level repair of various generations of Cellular Devices, Tablets, Mac Computers, Video Game Consoles, PC's, Laptops, and other related peripheral equipment.  Tested various types of Cellular Devices, Tablets, Mac Computers, Video Game Consoles, PC's, Laptops and other related peripheral equipment using microscopes, oscilloscopes, multi-meters, voltage calibrators, spectrum analyzers and other laboratory instruments.  Supported technicians in equipment maintenance and repair.  Requisitioned new supplies and equipment.  Performed acceptance testing and measurements on electronic components and assemblies to verify system compliance.  Reviewed and interpreted technical documents, including service manuals, specifications, wiring diagrams and blueprints.   Used diagnostic and testing processes in collaboration with technicians to identify, define and solve development issues.  Monitored installation and operations to consistently meet rigorous customer requirements.  Coordinated with vendors to identify and procure appropriate equipment necessary for the project.  Monitored the manufacture of electrical devices and operations to ensure compliance with safety protocols.  Initiated a project management knowledge study and subsequently standardized project management practices.  Continually improved methods and procedures for processes, measurement, documenting and work flow techniques.  Set up PC and Apple desktops and laptops and all types of mobile devices.  Trained and supported end-users with software, hardware and network standards and use processes.  Provided Tier 1 IT support to non-technical internal users personnel through desk side support services.  Documented all transactions and support interactions in system for future reference and addition to knowledge base.  Remained up-to-date on latest technologies and solutions applicable to company products in order to provide best support to end-users.  Evaluated and responded to incoming sales leads and requests for technical support assistance.  Built and provided basic end-user troubleshooting and desktop support on Windows and Mac systems.  Managed customers' expectations of support and technology functionality in order to provide positive user experience.  Provided excellent customer service through communication and interpersonal skills.  Exercised creativity and flexibility to respond quickly and positively to shifting demands, tight deadlines and simultaneous handling of multiple detailed tasks.         General Manager  ,   07/2011   to   11/2017     Company Name          To manage operations of a Papa John's.  Responsible for overall operations
    of the restaurant, which include overseeing the staff, monitoring inventory,
    purchasing equipment and supplies, and ensuring quality customer service
    and compliance with all food and beverage regulations.  Trains, hires, and
    schedules other employees.  Requires a high school diploma or its equivalent
    and 4-6 years of related experience.  Familiar with a variety of the field's
    concepts, practices, and procedures.  Relies on extensive experience and
    judgment to plan and accomplish goals.  Performs a variety of tasks.  Leads
    and directs the work of others.  A wide degree of creativity and spontaneity is
    expected.  Typically reports to top management (District Operator).      