         BUSINESS MANAGER         Experience      Business Manager  ,     07/2008   to   Current     Company Name   –   City  ,   State      Devise and execute growth strategies entailing market penetration and expansion, product development and diversification,.  new customer acquisition and targeted marketing campaigns.  Formulate and administer policies and procedures to increase.  profit margins and decrease operations expenses.  Manage and guide 18 team members  Achievements  Analyzed  sales  reports  and  streamlined  an  expansive  menu;  eliminated  unpopular/unprofitable  items  and  introduced  healthier recipe options, generating $146000 in annual revenue   Launched an expedited shipping option for meal kits delivery service, boosting revenue by 22%   Renegotiated existing contracts and terms with strategic vendors, slashing food costs by 11%  Integrated a new payroll system, trimming administrative outsourcing costs by 24%   Deployed an inventory management software, avoiding overstocking and minimizing food waste and spoilage by 81%  Mandated all employees to undergo a rigorous sanitation and food safety training programs, maintained for 10 straight  years a sanitary safety inspection score of 100 by the Fort Worth Consumer Health Division   Improved  food  quality  and  freshness,  sidestepping  food wholesaler  and  sourcing  directly  from  farmers  and  producers,  procuring 100 % organic produce, non GMO ingredients and antibiotics and hormone free meats and poultry.         Manager  ,     05/2002   to   06/2008     Company Name   –   City  ,   State      Managed  Steak  and  Ale's  #1  Texas  location  in  profit  and  revenue  generation  ($3.53  million  annually).  Supervised  all  staff.  hiring, onboarding, training, retention initiatives, performance appreciation and disciplinary action  Achievements  Added high margin menu items, offered daily specials, introduced new happy hour promotions and coached servers in  upselling techniques, revenue generating measures achieved an average check increase of 9%  Reevaluated  labor  cost,  reduced  waste  and  theft,  renegotiated  lease  terms,  installed  energy  efficient  equipment  and  instructed staff to multitask, cost cutting measures achieved 12% decrease in overhead expenses  Spearheaded a customer loyalty program that fostered retention and generated 73% in repeat business  Committed  to elevate  customer  experience  by  ensuring cheerful  greetings,  adequate  staffing,  order  accuracy, prompt,  courteous service and solution based complaints resolution, location ranked first in customer satisfaction metrics YOY  Led 39 staff members, managerial competency resulted in the lowest employee turnover rate from 2003 to 2008  Orchestrated and implemented a customer feedback report card, patron's comments steered improvements to service  speed, staff performance and food quality  Honored with Manager of the Year Award; five consecutive years.         Senior Tax Specialist  ,     01/2015   to   04/2017     Company Name   –   City  ,   State      Prepared and filed over 500 State and Federal tax returns for individuals, businesses, and charities.  Collaborated and advised.  taxpayer with notice correspondence management, audit preparation and representation.  Trained and mentored first year.  tax associates  Achievements  Earned H&R Block Academy's highestever test scores, a perfect 100 on the midterm and a 98 on the final  Outpaced upsell goals by 40%; ranked first districtwide for attached product sales revenue  Gained a 98% client recommendation score and a 96% retention rate by providing personalized and clientcentric service  Completed 1000+ hours in IRS accredited training courses, accomplished the third highest tax preparer seniority position  within H&R Block  Awarded with numerous acknowledgments and awards from Reginal and District Managers for rapid ascension, extensive  training, exceptional client care and exceeding sales goals two years in a row  Recipient of the prestigious Henry W.  Bloch Excellence in Client Service Award.         Education      Bachelor of Science  :   Business Management      Saint Joseph University        Business Management Magna Cum Laude       Summary    Analytical  and  solutionsoriented  manager  with  15  years  experience  in  business  management  and astute  understanding  of  accounting,  taxes,  marketing,  sales  and  administrative  procedures.  Adept  at implementing  and  executing  operational  strategies,  addressing  complex  challenges  and  leading  team members  to  continuous  successes.  Proficient  at  managing  profit  and  loss  statements,  fostering  the financial health of the company and maintaining a holistic view of operations while also focusing on the granular details       Languages    English, Arabic, and French, written and spoken      Highlights        Microsoft Word, Excel (spreadsheets, pivot tables, formulas, formatting), PowerPoint, Access, Outlook and Google Docs   Google Data Analytics, Search Engine Optimization (SEO) and Web Metrics  Social media tools such as Hootsuite, Hashtagify and TweetDeck  Cloud Management and Security   Salesforce Customer Relationship Management  QuickBooks, 14 CPE Credits: Mastering QuickBooks            Skills    administrative, Arabic, contracts, Customer Relationship Management, Client, customer satisfaction, delivery, energy  efficient, English, food safety, French, hiring, inspection, inventory management, managerial, marketing, market, Access, Excel (spreadsheets, Outlook, PowerPoint, 98, Microsoft Word, payroll, pivot tables, policies, product development, profit, quality, QuickBooks, safety, sales, sales  reports, Search Engine Optimization, servers, shipping, staffing, strategic, tax, tax preparer, tax returns, training programs, written   