         TERRITORY HR MANAGER       Executive Profile     Territory Human Resource Manager offering outstanding presentation, communication and cross-cultural team management skills. High-energy, results-oriented leader who ensures a fair, diverse, and engaged workforce.        Skill Highlights          Human Resources Leadership  Employee Relations  Certified Strategic Workforce Planner  Employee Development  Performance Analysis, Coaching, Counseling       Leadership/communication skills  Advising and navigating crucial conversations  Employee Engagement  Wage Analysis  Legal Compliance            Core Accomplishments      Successfully leads all Human Resource/Employee Relations functions for a 14 state Territory, with 250 stores, 25,000 Non-Exempt Employees (peak), and 750 Exempt Employees.  Improved Employee engagement for the Territory from 77% in 2013 to 85% in 2016.  Significantly reduced risk, liability, and loss to the company through business partnerships and  providing internal solutions to Employee relations issues.    Lead the industry in lowest EEOC charges along with being the lowest Territory in the company.   Effectively trained and developed leaders at all levels to effectively navigate through difficult Employee Relations Issues.  Leads the company in the highest training compliance.              Professional Experience      Territory HR Manager     Oct 2010   to   Current      Company Name   －   City  ,   State     Serves as an advisor for managers on issues related to all discipline.  Assists in analyzing barriers to performance and devises a strategy to meet challenges regarding performance expectations.   Counsels staff and management to consistently and efficiently apply policies to people-based issues in compliance with state/federal law.    Plans, organizes and controls all human capital activities for the territory and participates in the development of workforce plans, succession plans, talent management, and strategic direction.    Advocates direct communication for all employees and executives.   Mitigates risk by addressing associate concerns internally.   Acts as a liason between departments/divisions, all levels of the line and staff management, HR, legal councel and outside service providers.  Oversees talent and recruiting to ensuring adherence to Company policies/procedures and state and federal guidelines, laws, and regulations.    Monitors HR programs and provides training/coaching throughout the process to support divisions.    Implements HR programs to support and meet business objectives.    Identifies trends and recommends actions to improve work environments based on business group workforce information.   Works with Corporate counsel in coordinating the company's legal responses related to all formal charges including but not limited to FMLA, ADA, FLSA, DEH, OSHA, DOL, CFRA, CAPDL, DFEH, EEOC, and mediation.    Navigates Associate relations and builds partnerships
    through effective communication.
         
    Partners with Territory, Regional and District Leaders to develop and implement
    strategies
    to
    support business and people initiatives.
      Directs
    and guides Managers and Associates on issues related to morale, fair treatment,
    diversity,
    company policies and procedures and State and Federal Employment Law.
         
    Develops and implements strategies for improving associate engagement,
    commitment and
    retention.
      
    Identifies trends and recommends training programs. Serves as a subject matter
    expert.  
    ​  Monitors HR programs and provides training/coaching throughout the process to
    support
    divisions.  Manages projects from concept to deliverables.  Manages direct reports, systems and
    projects to achieve unit goals in accordance with
    Company
    policies and practices.
      Provides leadership by exhibiting influence and expertise, thus affecting the
    results of the
    operating
    area.
      Creates
    an effective work environment by developing a common vision, setting clear
    objectives,
    teamwork,
    recognizing
    outstanding performance and maintaining open communication.
      Develops staff through coaching, providing
    performance feedback, providing effective
    performance
    assessments.      Strong
    verbal and written communication skills to include presentation and
    facilitation.      Develop and improve processes to
    ensure consistency, timeliness and fiscal
    responsibility.
        Proficient in Microsoft Office, Power Point, Excel and Word          Store Manager     Mar 2000   to   Oct 2010      Company Name   －   City  ,   State     Manage a team of 4 Executives, 4 Assistants, 20 Supervisors, and 120 department Associates.  Volume: $24 million.   Create an effective work environment by developing a common vision, setting clear objectives, expecting teamwork, recognizing outstanding performance and maintaining open communications.  Develop staff through coaching, providing performance feedback, providing effective performance assessments and establishing performance and development plans.  Lead overall Store Operations; interprets, directs and leads store merchandising and presentation directives to ensure standards are met.  Responsible for staffing, scheduling, and maintaining Employee availability to ensure schedules match workload.  Manage the interview and hiring process to maintain proper staffing levels.   Manage store payroll projections, productivity, and controllable expenses in relation to sales trends.  Manage direct reports, all employees, systems and projects to achieve unit goals in accordance with Company policies and practices.  Provide leadership by exhibiting influence and expertise, thus affecting the results of the operating area.  Communicate operational and sales strategy to Employees.  Leads/directs Employees in the standard for Customer satisfaction and issue resolution.  Develop high performing Employees and Team.   Maintain Employee files and documentation in accordance with Company policy / legal requirements.  Coach and counsel Employees when necessary and manage delivery of hourly training programs.  Lead Loss Prevention initiatives and inventory control programs.  Ensure Store pricing guidelines are maintained in accordance with Company / legal guidelines.          District Business Planning Manager - Progressive positions leading to the Multi Unit level     Apr 1989   to   Oct 1999      Company Name   －   City  ,   State     Manage all aspects of inventory control for 2 Divisions and 16 Stores in 3 states. Volume: $110 million  Develop merchandise assortment plans to meet market by market needs and maximize sales and gross margins.  Interpret and analyze data/trends and direct Store Management through team meetings, conference calls, plan-o-grams, floor layouts, and direct training.  Coordinate divisional training for 45 first level managers, 25 Supervisors and more than 500 Sales Associates.    Plan and supervise all merchandising, selling and sales promotions activities for the Women's division.    Advise Store Management on personnel functions, merchandising, loss prevention and customer service; communicate and ensure compliance with company policies, procedures and programs.  Set measurable goals and objectives with First Level Management; review and evaluate performance in achieving objectives.  Organize and conduct team meetings to provide leadership and direction to motivate management and sales staff.  Open new stores; hire staff and oversee initial set-up.          Education      Bachelor of Science  ,   Business Management   1995     Metropolitan State College of Denver   －   City  ,   State  ,   USA            Strategic Work Force Planning   2016     Human Capital Institute   －   City  ,   State     Certified Strategic Work Force Planner         Influencing Without Direct Authority   2016     University of Wisconsin   －   City  ,   State         