         CONSULTANT           Summary    Professional, dedicated hard worker. Over 10 years of Customer Service Experience. Self-motivated inside Sales Representative with excellent verbal and written communication skills and strong computer and CRM experience. Customer service professional dedicated to effective team management and customer satisfaction. Management professional effective at building highly- motivated teams as well as leading cross functional teams in a fast-paced environment. Enthusiastic, resourceful high school graduate with academic and professional background. Ability to establish priorities and meet challenges head-on. Strong project management skills. Organized, independent worker with strong time-management skills. Excellent at juggling multiple tasks and working under pressure.      Skill Highlights         Adobe Proficient   Windows XP Proficiency   Windows 7 Expertise   Proficient in MS Office   CRM Expertise   Dealersocket Proficiency       l     Inventory control procedures   Employee scheduling   Cash handling accuracy   Strong communication skills   Superb sales professional   Excellent multi-tasker   Time management            Professional Experience      Consultant    June 2015   to   September 2015     Company Name   -   City  ,   State      Help customers select products that best fit their needs.  Complete customer order's professionally & on time.  Advise customers of services & product of the month.  Inform customer of knowledge on "Survey" and "Pack Plus services".  Pack and Ship customer packages.             Sales    February 2015   to   June 2015     Company Name   -   City  ,   State      Maintained accuracy in calculation discounts, interest and commissions.  Assist customers in finding vehicle which fits their needs and wants.  Inform customer of all features on vehicles, and different trim levels.  Contacted customer per internet request to make appointments and bring them in.  Advise customer of all warranty and service information.          Manager    February 2012   to   January 2015     Company Name   -   City  ,   State      Composed effective accounting reports summarizing accounts payable data.  Balanced monthly general ledger accounts to accurately record cost and month end accruals.  Created daily and weekly cash reports for accounting management.  Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.  Supervised employees with following company polices. Hired and terminated employees.          Sales    March 2011   to   September 2011     Company Name   -   City  ,   State      Identified and qualified customer needs, developed sales strategies and negotiated and closed profitable sales with an 85% success rate.  Consistently hit and exceeded sales goals by 20%.  Assisted Customers in purchasing a vehicle, to fit all needs, at affordable rates.          Customer Service Rep    April 2010   to   February 2011     Company Name   -   City  ,   State      Effectively managed a high-volume of inbound and outbound customer calls.  Addressed and resolved customer product complaints empathetically and professionally.  Defused volatile customer situations calmly and courteously.  Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.  Identified chronic customer issues by creating and maintaining customer complaint log.  Resolved service, pricing and technical problems for customers by asking clear and specific questions.          Customer Service Rep    March 2008   to   May 2009     Company Name   -   City  ,   State      Effectively managed high-volume of inbound and outbound customer calls.  Addressed and resolved customer product complaints empathetically and professionally.  Gathered and verified all required customer information for tracking purposes.  Defused customer situations calmly and courteously.  Identified chronic customer issues by creating and maintaining customer complaint log          Price Team Specialist    April 2007   to   March 2008     Company Name   -   City  ,   State      Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.  Priced merchandise, stocked shelves and took inventory of supplies,cashier.  Handled all customer relations issues in a gracious manner and in accordance with company policies.  Determined customer needs by asking relevant questions and listening actively to the responses.          Swing Manager    August 2005   to   April 2007     Company Name   -   City  ,   State      Interviewed job candidates and made staffing decisions.  Verified cash drawers and made bank deposits.  Assigned employees to specific duties to best meet the needs of the store.  Reordered inventory when it dropped below predetermined levels.  Instructed staff on appropriately handling difficult and complicated sales.  Hired, trained and evaluated personnel in sales and marketing.  Examined merchandise to verify that it was correctly priced and displayed/ Planned budgets and authorized payments and merchandise returns.  Reported to the distract manager regarding all store and staff issues.          Education      High School Diploma   :   General Education  ,   2005    Pine Ridge High School   -   City  ,   State  ,   USA            References     Available upon request.    