         PATIENT ADVOCATE           Summary     Compassionate and professional  Crisis Specialist  who believes excellent people skills and open communication are essential functions of successful client advocacy.        Highlights          Exceptional organizational skills  Mediation  State government background  Proficient in NIMS and ICS       Creative problem solver  Empathetic  Emergency response training  Natural leader  Excellent interpersonal skills            Accomplishments       Effectively manage caseloads of more than  50  clients at any given time with Cardon Outreach.      Promoted to Case Assistant after 4 months of employment with Chippewa River Industries    Received Letter of Recognition and Letter of Accomplishment from the MN DOC Warden for correctional excellence           Experience      Patient Advocate    November 2015   to   Current     Company Name   －   City  ,   State        Created and maintained all patient accounts in Mpower and updated the hospital on any progression in obtaining Medicaid coverage.          Educated patients about the different types of Medicaid          Advocated for the patients on their behalf when working with the county to get Medicaid coverage.           Managed a caseload up to 50-60 patients.            Maintained patient privacy and confidential patient information.               Case Assistant/Job  and Life Skills Coach    July 2013   to   November 2015     Company Name   －   City  ,   State      Reported and documented relevant information as it pertained to the clients behaviors and their well being to the Job Developer and DVR.    Conducted comprehensive initial in-home and in-office vocational assessments prior to first wraparound meetings.     Documented all clients' information including service plans, vocational reports and progress notes.     Conducted outreach, advocacy and rehabilitative services for vocational cases and crisis intervention if needed.     Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills for successful community employment and life skills.  Created, "Job Coaching 101" and presented to new and existing job coaches             Office Administration Specialist Senior    January 2012   to   February 2013     Company Name   －   City  ,   State      Promoted to Office Administrator in 2012 in the OPH prison education department   Supervised offenders within the education department and kept track of their discipline/payroll   Proficient in the MARCS and Crystal Reports databases   Drafted memos and letterheads for the Education Director using Microsoft Office   Administered TABE testing for offenders obtaining their GED/HSED   Coordinated the Reading is Fundamental Book Fair for institution offenders as well as the offender graduation   Successfully learned the OPH Offender Education Channel media software, designing a custom schedule for televised education lessons within the institution.          Correctional Officer    July 2005   to   January 2012     Company Name   －   City  ,   State         Enforced resident behavior management system and wrote incident reports for infractions following ICS protocol.         Employed de-escalation techniques, verbal commands and used physical and mechanical restraints to address unruly inmates.        Implemented defensive tactics and physical restraints to maintain the safety and security of personnel and the general public.       Served as a new officer mentor, member of the Conflict Resolution Committee and a Diversity Instructor      Created the training module, "Generations in the Workplace" using Power Point while a Diversity Instructor.      Successfully completed the "Learning to Lead" training seminar and the only non-supervisory staff to attend and complete this series      Promoted into two Work out of Class opportunities (Corrections Manufacturing Specialist and Office Administration Senior) during my time as an officer.             Point of Sale Supervisor    March 2002   to   August 2004     Company Name   －   City  ,   State      Supervised up to 20 teammates per shift.  Analyzed sales transactions and reported them to Sales Manager.  Received recognition from the Shopko CEO for providing excellent customer service.          Education        Sociology Leadership Studies  ,   Present    Fort Hays State University   －   City  ,   State      Minor: Leadership Studies        A.A.S   :   Criminal Justice  ,   6/2005    Rasmussen College   －   City  ,   State      Criminal Justice        FEMA - IS-00019.15   	
Supervisor EEO Course Certification   :     10/2015            ICS 100 for Hospitals   :     10/2015    FEMA                  Minnesota Department of Corrections
*Learning to Lead Certificate
*Part one of the departments supervisory course   :     1/2012            Skills     Public Relations, Case Management, Client Advocacy       Community Service       Disaster Responder     American Red Cross - Altoona, WI (Northwestern Region)    January 2016 to Present     Currently training via online for Disaster Relief certification           Child Adocate       Turning Point Domestic Abuse Shelter - River Falls WI     March-2005 to June 2005     Worked with children of domestic abuse situations.    Led circle groups for children 5 to 10 years old.     ​    