         APPAREL ZONE SUPERVISOR           Summary    Expert retail sales professional offering 4+ years experience in multiple retail settings. Focused on exceeding sales
goals. Punctual retail sales professional focused on exceeding expectations and building customer loyalty. Flexible
schedule and strong communication skills.      Highlights          Cash handling accuracy  Inventory control procedures  Excellent multi-tasker  Strong communication skills      Employee scheduling  Loss prevention  Organized  Detail-oriented  Flexible schedule            Experience      Apparel Zone Supervisor    December 2016   to   Current     Company Name   －   City  ,   State       Answered customers' questions and addressed problems and complaints in person and via phone.     Opened and closed the store, which included counting cash drawers and making bank deposits.     Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.    Key holder/zone supervisor responsible for monitoring floor, manager approvals, money handling responsibilities,
2nd and 3rd checks on E4473 documents, responsible for all area not just my own including camping, firearms, footwear,
fishing, archery.  Closing duties/opening duties, setting AD and checking for accuracy, assisting customers in all areas,
web ordering, properly processing truck deliveries, actively learning about products.  Operating cash register with 100%
accuracy.  Maintaining cleanliness of entire store.          Consumer Electronics Sales Lead, Merchandising Supervisor    December 2014   to   December 2016     Company Name   －   City  ,   State      Operated a cash register for cash, check and credit card transactions with 100% accuracy.            Completed all point of
    sale opening and closing procedures, including counting the contents of the cash register.Verified that all
    customers received receipts for their purchases.  Handled all customer relations issues in a gracious manner and in accordance with company policies.Welcomed
    customers into the store and helped them locate items.Shared best practices for sales and customer service with
    other team members to help improve the stores efficiency.Resolved all customer complaints in a professional
    manner while prioritizing customer satisfaction.Followed merchandising guidelines to present visually
    appealing displays.Maintained established merchandising standards, including window, sales floor and
    promotionaldisplays.Answered customer telephone calls promptly and in an appropriate manner.Determined
    customer needs by asking relevant questions and listening actively to the responses.Strategically scheduled
    team members to maintain optimal staffing levels at all times.Actively pursued personal learning and
    development opportunities.Communicated clear expectations and goals to each team member.          Manager    January 2014   to   December 2014     Company Name   －   City  ,   State      Completed all point of sale opening and closing procedures, including counting the contents of the cash
    register.Verified that all customers received receipts for their purchases.Cultivated a customer-focused shopping
    environment by greeting and responding to all customers in a
    friendly manner.  Determined customer needs by asking relevant questions and listening actively to the responses.Maintained
    established merchandising standards, including window, sales floor and promotional displays. Preserved a
    perfect attendance record for 11 months.  Maintained established merchandising standards, including window, sales floor and promotional displays.  Strategically scheduled team members to maintain optimal staffing levels at all times.  Supervised and directed all merchandise and shipment processing.Actively pursued personal learning and
    development opportunities.Followed merchandising guidelines to present visually appealing displays.  Mentored new sales associates to contribute to the store's positive culture.          Sales Consultant    December 2013   to   January 2014     Company Name   －   City  ,   State      Completed all point of sale opening and closing procedures, including counting the contents of the cash
    register.Operated a cash register for cash, check and credit card transactions with 100% accuracy.Priced
    merchandise, stocked shelves and took inventory of supplies.  Cleaned and organized the store, including the checkout desk and displays.Alerted customers to upcoming
    sales events and promotions.Welcomed customers into the store and helped them locate items.Educated
    customers about the brand to incite excitement about the company\'s mission and values.Used time efficiently
    when not serving customers, including cleaning and dusting displays.Worked with the management team to
    implement the proper division of responsibilities.Answered customer telephone calls promptly and in an
    appropriate manner.Determined customer needs by asking relevant questions and listening actively to the
    responses.          Education      High School Diploma   :     2009    Penn Foster   －   City  ,   State      Graduated with 3.6 GPA        Skills    setting AD with 100% accuracy, cash
    register, Computer literate, Credit, customer relations, customer satisfaction, customer service, inventory, listening, Merchandising, POS, problem solver, selling, sales, staffing, supervisor, team player, telephone skills   