         HR MANAGER       Executive Profile    Accomplished HR Professional experienced in strategic planning, organizational development and management of Human Resources business operations. A savvy team leader skilled in attracting the most qualified talent. Pivotal contributor to senior operating and leadership executives, providing HR leadership to multiple sites from due diligence to conversation. Innovative problem solver, strategic decision maker, and strong communicator. Benefits Acquisition Retention Recruitment Compensation Labor Relations Benefits Acquisition Retention Recruitment Compensation Labor Relations       Skill Highlights          TONYA BELL, PHR HUMAN RESOURCES PROFESSIONAL  Organizational Development * Strategic Planning * Talent Management______________________  Change Management  Employee Relations (ER)  Training & Development  Performance Management  HR Information Systems (HRIS)  Organization Development (OD)  Change Management  Employee Relations (ER)  Training & Development  Performance Management  HR Information Systems (HRIS)  Organization Development (OD)  MS Word, PowerPoint, Excel, Access and Publisher, Adobe Illustrator, SAP, Oracle, Ceridian and KRONOS                Professional Experience     03/2013   to   Current     HR Manager    Company Name          The world's largest airline operating nine domestic hubs across the U.S.  with its largest hub being DFW airport located in Dallas, TX where 877 flights depart daily throughout North America, the Caribbean, Europe and Asia.  Managed all aspects of Human Resources and Employee Relations for Customer Ops at DCA and LGA for US Airways.  Partnered with legal to create and manage the new ADA and Religious accommodation training and process under the new American Airlines.  Aligned with Line Maintenance administration to reduce the number of outstanding ADA cases from 25 to zero in three months.  HR Business Partner Manager supporting Base and Line Maintenance for the Northeast and Southeast regions.  Provide ongoing training around harassment and discrimination at AFW/Taesl which has resulted in a 50% decrease in complaints/investigations.  Investigate and draft responses for external complaints to represent and defend the company's interest and position.         06/2005   to   10/2012     Human Resources Consultant    Company Name   －   City  ,   State      The world's leading global foodservice retailer offering a number of fast food meals and products with more than 33,500 locations in 119 countries.  Consulted, coached and established strategic relationships with key operations staff and leadership in order to impact and influence decision-making.  Managed and executed the annual performance review and talent management cycle with staff and restaurant managers for 100 restaurants.  Managed the compliance of company policies and initiatives as well as changes around state and federal employment laws.  Conceived, developed, and introduced a hiring process that became the platform for McDonald's "Wow" Crew Orientation.  Facilitated and supported the succession planning process for assigned markets, with a focus on achieving diversity and creating developmental plans for high performing, high potential staff resulting in 21 staff promotions in three years.  Partnered with operations to design and develop a training system to increase employee awareness resulting in a 10% improvement in food costs and a 6% increase in sales.  Developed, implemented and evaluated compensation policies/benefits programs and pay structures that impacted more than 30,000 restaurants globally.  Conceptualized, communicated, and implemented a brand ambassador program increasing retention by 60% and cut staffing costs by 31%.         03/2001   to   06/2005     Human Resources Manager    Company Name   －   City  ,   State      An organization empowering people living with mental illness and co-occurring substance disorder to live, learn, work, and participate successfully in their communities with integrated mental health services and community resources.  Orchestrated a culture change initiative to reform processes by introducing employee intranet allowing folks to electronically sign up for benefits and review their personnel information.  Improved retention by 75% and decreased recruiting costs 21% annually.  Headed an HR department where I took innovative approaches to recruitment/retention, improving employee morale and enhancing employee benefits by conducting impact studies and cost-benefit analysis for all programs in the department.  Co-facilitated the organizational and strategic planning process for the agency's five-year plan.  Managed an HR department of four staff as well as well as function as indirect supervisor to 20 agency administrative staff and volunteers.  Developed and implemented employee relations programs that promoted a positive organizational culture (e.g.  awards, recognition, special events).  Wrote and oversaw policies, standards and practices for performance evaluations and pay for performance as well as conducted annual wage and salary surveys.  Grew St.  Luke's House professional education program from a few training sessions per year to a state of the art training program offering more than 50 workshops, seminars, and educational events annually.          Education     5/2013     B.S  :   Communications    University of Phoenix          Communications       12/2003     Shady Grove - HR Certificate/PHR Certification      University of Maryland                  Interests    Member of Society of Human Resource Management since 2001
*Certified Career Development Facilitator 
*Freelance writer for "Grace" Magazine, a Christian magazine that encourages and empowers women of all ages.      Skills    ADA, administrative, Adobe Illustrator, art, agency, benefits, Ceridian, Change Management, decision-making, DCA, Employee Relations, special events, fast, focus, hiring, HRIS, hub, hubs, Human Resources, HR, Information Systems, KRONOS, leadership, legal, mental health, mental illness, Access, Excel, PowerPoint, Publisher, MS Word, Oracle, Organizational Development, Organization Development, organizational, Performance Management, personnel, policies, processes, recruiting, recruitment, sales, SAP, seminars, staffing, strategic, Strategic Planning, supervisor, surveys, workshops      Additional Information      AWARDS and PROFESSIONAL AFFILIATIONS: Best Results Commitment Survey Award (BWR HR Team) - 2006 thru 2011 Director's Award - 2008, 2009, and  2010 US Human Resources Business Partner Award- 2007 * Extra Mile Award - 2007 Best In Class - 2006 * People Pillar Award - 2006 * Gold Hat Award - 2005 Member of Society of Human Resource Management since 2001 Certified Career Development Facilitator Freelance writer for "Grace" Magazine, a Christian magazine that encourages and empowers women of all ages.      