         OWNER       Summary     Results-oriented individual with diverse background in management and customer service. Dedicated to providing excellent customer service and Strong work ethic, professional demeanor and great initiative.         Highlights          Microsoft Office proficiency  Employee training and development  Schedule management  Results-oriented  Dedicated team player  Resourceful  Bilingual in [Language]  Arts and crafts aptitude  Meeting planning  Scheduling  Concierge duties  Operations management  Marketing and sales specialist  Excellent interpersonal and coaching skills  Recruiting and selection techniques  Interviewing  Staff development/training  Internet savvy  Able to work independently and as a member of a team  Comfortable with diverse populations  Excellent relationship building skills  Excellent writing and critical thinking skills  Interpersonal, oral, and written communication skills  Clear public speaking skills       Strong organizational skills  Seasoned in conflict resolution  Customer-oriented  Social media marketing  Event planning  Strong planning skills  Supervision and training  Client relations specialist  Exceptional writing skills  Event planning  Microsoft Office Suite  Dedicated team player  Certified in Early Childhood Education  Classroom management  Parent/teacher conferences  Behavioral/cognitive skills development  Teaching, tutoring and counseling  Effectively work with parents  Motivating students  Interactive teaching/learning  Innovative lesson planning  Conflict resolution techniques  Calm and patient  Curriculum development  Excellent classroom management  Excellent reading comprehension              Accomplishments      Customer Service     Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.    Administration     Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.   Sales and Promotion   Planned and executed promotional events to market services.  Successfully planned and executed corporate meetings, lunches and special events for medical students, residents and faculty.    Program Management     Initiated and managed Student Technology Leadership Program (STLP),   Customer Service   Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.         Experience      Owner   04/2014   to   Current     Company Name   City  ,   State       Non-medical senior care   Event and party planning   Shopping for all occasions (wedding, showers, groceries, etc.)  Pet/house sitting.          Administrative Assistant/Clerk Intermediate Healthcare   10/2010   to   05/2014     Company Name   City  ,   State       Planning many aspects of graduation, recruitment, orientation and various other projects throughout the year.  Responsible for tracking all resident evaluations and compiling results for monthly Evaluation Committee Meeting Ensuring all residents have completed all required components; throughout their four year residency.  Supervising of various resident events.  Registering residents for required courses and workshops throughout their four year residency.  Working with faculty and staff to market and promote the residency program.          Beauty Consultant   04/2003   to   05/2013     Company Name   City  ,   State       Managed all customer accounts.  Coordinated sales and promotional events.  Tracking of product inventory.  Account management.          Administrative Assistant   11/2008   to   10/2010     Company Name   City  ,   State       Assist Principal Investigators and Lab Personnel with Animal Protocol information requests.  Compile, distribute and track Annual Reviews for all Animal Labs on campus.  Participated in planning of Orientation for New Committee Members.  Assisting with updates on all approved animal protocols and modifications to ensure accuracy.  Creating and updating of office standard operating procedures.          Administrative Specialist Associate/Program Manager   04/2007   to   05/2008     Company Name   City  ,   State       (Laid off due to lack of funding for position)   Administrative Manager Coordinator for K12 Grant Funded Clinical Scholars Training Program-Post-Doctoral.  Managed application process including advertising, interviews, and arranging all materials.  Planned and implemented all aspects of Graduation for Clinical Scholars.  Coordinated meetings and scheduling of program events.  Led planning of two-day Annual Symposium-including marketing, poster session for trainees, travel arrangements, invitation mailing and speaker arrangements.          Administrative Assistant   01/2003   to   04/2007     Company Name   City  ,   State       Provided Administrative support for the Family Medicine Clerkship, working with third and fourth-year medical students, as well as, support for the Faculty Development Institute.  Communicated with students, faculty and physicians to coordinate student assignments.  Coordinated student manual and preceptor manual updates, assembly and distribution on a semi-annual basis.  Responsible for proctoring National Board Exam every four weeks.  Initiated and developed procedures manual for clerkship.          Academic Secretary III   01/2000   to   01/2003     Company Name   City  ,   State       Administrative support for first through fourth year medical student components.  Main student contact.  Participated in planning and organization of week-long Comprehensive Clinical Assessment Exam for third-year students.  Assisted in planning Orientation for third-year medical students.  Coordinated and planned ongoing faculty and student meetings.  Worked very closely with a variety of departments, faculty and programs within the medical school and external sources.  Organized and prepared student syllabi, schedules and assignments for first and second year students throughout the year.  Initiated and developed procedures manual for job position and daily office procedures.          Education      Bachelor of Science  :   Language, Literature, Communication and Theater Arts Social Science    Eastern Michigan University   City  ,   State        Curriculum:  Early Childhood Education/Elementary Education Language, Literature, Communication and Theater Arts Social Science         Interests    Planning, marketing and fundraising for community events.
Contributing time to church and community activities.
Working with the elderly.      Skills      Account management  Administrative support  Program Management  Advertising  Marketing materials  Meeting Planning  Microsoft Office  Personnel  Program Planning  Recruitment  Research  Sales  Supervising and training  Symposium Planning  Travel arrangements,   Planning workshops     