         APPLECARE CPU ADVISOR           Summary     My goal is to establish a rewarding career in customer service and data entry using my skills in excel proficiency and organization, while being collaborative with a team to serve consumers to provide a positive customer experience.       Highlights          Microsoft Office proficiency  Excellent communication skills  Microsoft Excel certified  Filing and data archiving      Time management  Customer service-oriented  Self-directed  Exceptional telephone etiquette            Accomplishments     Reduced technical escalations to management by 95% to only 2-3 per day.       Skills     Advertising, Budget Maintenance, Data Entry, Graphic Design,  Marketing, Office management, Research,  Phone Support       Experience      AppleCare CPU Advisor    July 2014   to   Current     Company Name   －   City  ,   State      Receive inbound calls to provide the customer an individualized experience educating the customer on how to use their Macintosh (Apple) products most efficiently.  Collaborate with customers to improve user experience with software and applications; Resolve technical and computer operating system issues.  Verified that information in the computer system was up-to-date and accurate using iLog/iDesk case-logging tools.  Identified and resolved system and account issues.  Worked with team to represent Apple positively and meet customer expectations.  Adhere and Comply with Apple's business conduct policy; maintain integrity, honesty and respect.          Acquisitions & Public Relations Coordinator    May 2014   to   Current     Company Name   －   City  ,   State      Conduct and organize research-relevant content for use on the YDM social media outlets for other means of marketing & advertising.  Contact small businesses and corporations in the Greater Charlotte area to inquire about their marketing needs and acquire sales for Your Design Market products and marketing services to build and establish a firm client base.  Eliminated outdated records by sending the records to be scanned.  Arrange and schedule appointments between the client and the graphics design team.  Host Your Design Market product launch parties introducing latest promotional deals to attain clientele.  Respond to business email inquiries.  Created monthly reports for records, closed terminated records and maintained a master list of clients and potential clients.  Organized billing and invoice data and prepared accounts receivable and expected revenue reports for CEO.  Write and mail response letters.          Hostess    March 2009   to   July 2009     Company Name   －   City  ,   State      Provided a warm and welcoming environment for guests.  Assisted diners with seating as needed  Worked with team members to encourage guest satisfaction.  Maintained a clean environment.  Maintained contact with kitchen staff, management, serving staff, and customers  Inspected dining and serving areas to ensure cleanliness and proper setup  Rectified guest complaints.  Planned out the seating chart and organized the reservations.          Education      B.S   :   Business   ,   Present    University of Phoenix    －   City  ,   State      GPA:   GPA: 3.0     Business GPA: 3.0         B.A   :   Communication Communication Media  ,   May 2007    Oakwood University   －   City  ,   State      GPA:   GPA: 3.0    Communication Communication Media GPA: 3.0        High School Diploma   :     2004    Vance High School                  Additional Information      Volunteer Endeavors:
Pathfinders of the Seventh Day Adventist Church| August 1998-present 
1801 Double Oaks Rd. Charlotte, NC 28206 & 827 Tom Hunter Rd, Charlotte, NC 28213 
--Community Outreach, Soup Kitchen, Clothes Drive, Fundraising for non-profit organizations, Youth Leadership Development, and life skills enriching activities.     