         PROGRAM DIRECTOR / OFFICE MANAGER           Summary    Highly personable, tech savvy Professional with 9 plus years of experience in administrative and customer service roles including 5 years of non-profit experience. Demonstrated ability to develop and maintain relationships through dependability and exceptional service leading to increased repeat and referral business and support. Effectively communicates with the Executive & Advisory Board of Directors with the constant ongoing of daily operation. Job responsibilities include facili- tating monthly support group meetings, training volunteers for educational awareness programs within the community, maintaining donor data with use of Sage Fundraising 50 donor software, mailings of thank you letters and fliers to donors, creating marketing materials and social media postings, and maintaining website and calendar updates. Additional qualifications include use of       Highlights        crosoft Word, Excel, Outlook, PowerPoint, Access, Publisher, Adobe Pro, Operating Systems
Windows XP, Vista and Mac, Skype, Facebook, YouTube, Twitter & LogMeIn Remote.              Experience      Program Director / Office Manager    March 2009   to   Current     Company Name   －   City  ,   State      Serve as director for a not-for-profit corporation tending to the needs of survivors diag- nosed with all forms of Gynecological cancers & their caregivers.  Raising awareness, fundraising, and hosting local lunch and learns and community events.  Implemented a program with third year medical students at U of L & U of K called "Sur- vivors Teaching Students." Partnered with the James Graham Cancer Center & Norton Hospital in the design of a new High Risk Screening Clinic for Ovarian Cancer.  Facilitate monthly support group meetings to GYN Cancer Survivors and their Cargiv- er's.  Handle all of the day to day operations in keeping a Non-Profit Organization healthy and thriving.  Maintain donor mailing lists and send out thank you letters and fliers for upcoming events.  Maintain website and calendar updates.  Create marketing materials and social media postings.  Maintain donor data with use of Sage Fundraising 50 donor software and Virtual Termi- nal and Merchant Solutions software.          Personal Assistant to Director of Aviation     Company Name   －   City  ,   State      Assisted in all day-to-day needs of the Director.  Made travel arrangements, organized office space, and hosted meetings for clients to review veneer products.  Assisted in the Interior design and implementation of high end Private Jets: Personally designed Oprah Winfrey's & Cirque Du Soleil's RJ, UPS, Fed Ex, Gulfstream and Bom- dardiers corporate company jets.          Guest Services Representative     Company Name   －   City  ,   State            Flight Attendant     Company Name   －   City  ,   State      Collaborated with Customer Care / In-Flight Managers to create strategic plans to en- hance customer satisfaction.  Provided employees with tools to maintain and increase service levels to both internal and external customers.  Increased employee knowledge by assisting with development and implementation of product-awareness program.  Served as In-Flight Training Instructor.  Emergency Safety (First Aide, CPR & Automated External Defibrillator) ·     Emergency Procedures ·     Crew Resource Management to Line Holding Pilots & Flight Attendants ·     Security ·     Serving ·     Customer Service ·     Aircraft Specifics ·     I.O.E.  Qualified.          Education      Bachelor of Arts   :   Psychology Social Sciences      The University of Louisville   －   City  ,   State      Psychology Social Sciences        High School Diploma        Presentation Academy   －   City  ,   State              Interests    Enjoy playing Tennis, Skiing, Flying and Photography. Psi Chi Member: The National Honor So- ciety of Psychology - Secretary/Treasurer. The Louisville Science Center; Twinbrook Nursing Home, The Home of the Innocence; Meredith Dunn Day Care Center and Retreat Leader, Deaf Adult/Youth Community events, Mini Deaf Olympics, The Junior League of Louisville & Ovarian Awareness of Kentucky Advisory Board member.       Skills    Adobe, CPR, clients, customer satisfaction, Customer Service, Customer Care, forms, Fundraising, Instructor, Interior design, letters, Mac, Director, marketing materials, meetings, Access, Excel, office, Outlook, PowerPoint, Publisher, Windows XP, Word, Norton, Operating Systems, Profit, QuickBooks, Safety, Sage, strategic plans, Teaching, travel arrangements, Vista, website      Additional Information      HOBBIES AND VOLUNTEER SERVICES Enjoy playing Tennis, Skiing, Flying and Photography. Psi Chi Member: The National Honor So- ciety of Psychology - Secretary/Treasurer. The Louisville Science Center; Twinbrook Nursing Home, The Home of the Innocence; Meredith Dunn Day Care Center and Retreat Leader, Deaf Adult/Youth Community events, Mini Deaf Olympics, The Junior League of Louisville & Ovarian Awareness of Kentucky Advisory Board member.      