         MANAGING CONSULTANT       Summary    Highly accomplished Management Consultant /
Senior Business Analyst with a verifiable track record of managing complex strategy
projects and exceeding client expectations. Demonstrated skills in business
process management and process redesign, specializing in the end-to-end
business process management lifecycle. Extensive experience in the integration
and implementation of organizational transformational efforts in both the
Public and Financial Services Sectors, designing processes and system
improvements to increase productivity and reduce cost. Strong interpersonal
skills, highly adept at managing broad stakeholder communities and supporting
the development of cohesive strategic visions
across disparate groups.      Skills          Business Process Improvement & Redesign  Agile/Scrum  SDLC  Business Transformation  PMO       Project management  IBM BPM   Blockchain  Robotic Process Automation  Strong analytical skills            Experience      Managing Consultant   11/2003   to   Current     Company Name   City  ,   State        Currently a Managing Consultant in the Customer Engagement & Design practice of IBM Global Business Services, US Federal, with a focus on Cognitive Process Transfomation.  ​    Notable Projects include:       ​     Substance Abuse and Mental Health Services Administration (SAMHSA) - Application Development Support    ​    As the BPM Lead, responsible for the development, maintenance, and delivery of a portfolio of custom applications built on IBM's BPM Cloud platform  These custom BPM applications replaced manual processes, improved efficiencies, and provided audit capabilities across SAMHSA.    Managed several Agile development teams, serving as Scrum Master, leading sprint planning sessions with client product owners, backlog grooming, and sprint reviews/demos, in addition to daily stand up meetings.   ​  ​ IBM CHQ Office of CIO - Next Generation Tooling Initiative    ​    Led the design, development, and implementation of a custom BPM 8.5.7 enabled, cloud based, automated solution to facilitate a single trusted source of application to server hosting information across the global IBM enterprise.  Facilitated the documentation and analysis of as-is and to-be deployment processes across multiple IBM Geos.  Solution was awarded best of breed by PwC during compliance review              ​   Federal Housing Finance Agency (FHFA) - Program Management Support         Led a Project Management Maturity Assessment in order to define the strategy and operationalize project management disciplines required to establish a PMO.  Led the requirements definition phase for the development of a custom program management application, incorporating project health, executive dashboards and reporting.  Facilitated demonstrations of the application to key FHFA executives, including agency CIO and deputy director.   ​   United States Citizenship and Immigration Services (USCIS) - USCIS Transformation       Served as IBM BPM SME and Requirements Update Team Lead as part of $500 million transformation engagement in which IBM was the solution architect responsible for the successful development and implementation of the Electronic Immigration System (ELIS).  Utilized model driven development, established standards, developed best practices, and delivered processing modeling training across product teams in order to document and implement targeted "to-be" state.  Led team responsible for tooling integration, configuration management, and management of multiple requirements baselines.  Managed the integration between multiple IBM Rationale products including ensured integration with related IBM products (e.g. Rational Requisite Pro for requirements gathering and Rationale ClearCase for configuration management),    ​   United States Department of Agriculture (USDA) - Transformation Strategy    ​    Leveraged Component Business Modeling methodology to create an IT planning and management platform that is agile and business aligned.  Delivered a target architecture blueprint and transformation roadmap to identify and prioritize specific initiatives and activities to enable CIO to deliver on mission.          Program Manager   08/1998   to   08/2001     Company Name   City  ,   State         Coordinated college recruiting efforts and staffing
efforts within the Information Technology Resource Center (ITRC)  Conducted analysis and managed the business unit's utilization across accounts.          Account Manager   12/1996   to   07/1998     Company Name   City  ,   State         Marketed IT software and services to major educational institutions and healthcare providers.  

Responsible for managing customer relationships, sales and related
business development activities.

          Education and Training      MBA  :   Information Technology   2003       University of Maryland, Smith School of Business   City  ,   State  ,   USA             Bachelor of Science  :   Marketing   1996       University of Arizona   City  ,   State  ,   USA             Certifications      Certified IBM Process Analyst - BlueworksLive & IBM BPM 8.5   Certified IBM Blockchain Consultant  Certified IBM Agile Consultant  Certified IBM SOA Associated      