         LOAN ASSISTANT/COMMERCIAL & CONSTRUCTION REAL ESTATE/SMALL BUSINESS LOANS       Summary    To obtain a position in the Banking/Lending field with an emphasis on customer service where I can provide added value to the company and its clients while at the same time seeking challenges to gain more knowledge and experience to further my career. 22+ years of experience in customer service 13 years of experience in Commercial Real Estate lending 7 years of experience working with distressed/workout loans 2 years of SBA loan experience Motivated self-starter with strong organization, communication and customer service skills       Highlights          Microsoft (Windows, Excel, Word, Outlook), Alchemy (loan file  database), M Files (loan file program), Fidelity  Ability to grow and adapt in a fast paced environment  Excellent verbal and written communication skills  Strong leadership and organizational skills  Effective time management and multi task capabilities                Experience     04/2012   to   Current     Loan Assistant/Commercial & Construction Real Estate/Small Business Loans    Company Name   －   City  ,   State      Primary point of contact for the customer throughout the loan closing process.  Prepare proposal letter and checklist for Borrowers for each approved new loan.  Collect and manage all necessary due diligence.  Order appraisals, environmental phase I and other reports related to each loan.  Work closely with Documentation and Disbursement teams.  Review loan documents and prepare closing package for Borrower.  Work closely with title companies - title engagement, requests, review, closings.  Manage operations procedures - process payoffs, releases, tax payments, title liens, etc.  Input, manage, track and update all ticklers in pipeline.  Loan file management and tracking of all loan file documentation.  Process Adverse Action files and denied/withdrawn paperwork for pipeline.  Process Material Change Forms for loan extensions and/or downgrades.         04/2009   to   04/2012     Loan Assistant/Loan Workout Portfolio    Company Name   －   City  ,   State      Maintenance, security and sale of real estate properties obtained through foreclosure.  Managing expenses/invoices of all OREO properties.  Loan File management.  Payoffs, releases, ticklers, due diligence, taxes, title, and tracking all loan file documentation.  Workout activities including but not limited to, Foreclosure, Deed in Lieu and Short Sales.  Work directly with attorney's throughout the foreclosure process.  Process loan payments.         05/2008   to   04/2009     Assistant Vice President/Senior Lending Assistant Special Credits    Company Name   －   City  ,   State      Work directly with the FDIC to resolve distressed commercial real estate loans.  Workout activities involving collateral collection, repossession, sale of OREO property and liquidation.  Order necessary reports and condition of title in preparation of Pre-Litigation Analysis.  Preparation of Pre-Litigation Referral Analysis.  Preparation of asset management cases and associated documentation.         03/2004   to   05/2008     Assistant Vice President/Commercial Real Estate Lending Assistant    Company Name   －   City  ,   State      Served as the primary relationship contact for commercial real estate loan customers.  Assist with loan proposal preparation.  Complete all due diligence on all approved commercial real estate loans.  Work directly with auditors (internal and external) for quarterly in-house and annual audits.  Monitor commercial real estate loans to ensure compliance of contract terms and conditions Assist and oversee preparation of Loan Documents Worked directly with and assist loan officers with other special projects as assigned.         05/2003   to   03/2004     Commercial Real Estate Administrative Assistant    Company Name   －   City  ,   State      Customer service liaison between Loan Officers and customers.  Preparation of loan documentation including closing and funding of loan proceeds.  Calculation of loan amounts and set up of new loan worksheets.  Loan Payments - quoted loan payoffs, received and processed incoming loan payments.  Set up of all loan files including ticklers.  Loan File management.         06/1998   to   03/2003     Store/Area Manager    Company Name   －   City  ,   State      Customer Service Developed, implemented and managed programs to achieve retail objectives regarding sales, revenue, expenses, inventory control and customer service.  Trained, supervised, motivated and evaluated a staff of 6-10 employees.  Facilitated individual goal setting and conducted performance evaluations.         11/1994   to   06/1998     Store Manager    Company Name   －   City  ,   State      Developed, implemented and managed programs to achieve retail objectives regarding sales, revenue, expenses, inventory control and customer service.  Directed recruitment and retention of staff.  Trained, supervised, motivated and evaluated a staff of 6-10 employees.  Facilitated individual goal setting and conducted performance evaluations.  Coached sales teams to ensure sales quotas were achieved.          Education     2011     Certificate of successful completion of Nursing Assistant program (NUR158)  :   Anatomy/Physiology and Psychology    Paradise Valley Community College   －   City  ,   State      Anatomy/Physiology and Psychology       2000     Certificate of Fashion Display & Coordination  :   Business, Accounting and Marketing    Saddleback Community College   －   City  ,   State      Business, Accounting and Marketing       1988     Diploma      Laguna Hills High School   －   City  ,   State             2007     - Successful completion of Financial Analyst and Tax Analysis preparation course                Skills    asset management, attorney, closing, Excellent customer service, Customer Service, data entry, database, Documentation, due diligence, Fashion, fast, File management, Financial Analyst, Forms, goal setting, inventory control, leadership, Litigation, loan documentation, Managing, Excel, Outlook, Windows, Word, Nursing, organizational skills, proposal, proposal preparation, real estate, recruitment, retail, Sales, Tax, taxes, time management, written communication skills   