         CUSTOMER SERVICE SPECIALIST III       Summary    To attain a position in public and/or legal administration or similar field.      Highlights          Notary Public 2002 - presentl
NYS Division of Budget; NYS Contract Mgmt. System; NYS Grants Gateway and SFS Financial System
Software Proficiency Intermediate in Microsoft Office Suites, Outlook, Excel, Access, PowerPoint; Adobe, Acrobat; SiteFinity, 4.7; WordPerfect 5 - 10; DOS, SFS Financial Management System/Oracle, Lotus Notes and Heavy Dictaphone/transcription skills; Dual Monitor experience.
 Able to work with a diverse group of people and all levels of management and staff; both independently and as a team; adapts quickly to new work environments.      Computer Applications  Citrix Applications, Internet Explorer, familiar with multiple office copy machines/scanners, able to learn new software programs quickly and efficiently.  Managed cash and daily summary reports              Accomplishments    Acquired 2 Master's degrees within three and a half years, graduating Summa Cum Laude.  It shows I can get things done that I put my mind to, no matter the difficulty.  I excel well in a challenging work environment. Able to work well with a diverse group of individuals.      Experience      Customer Service Specialist III     Mar 2016   to   Aug 2016      Company Name   －   City  ,   State     Provided great customer service to consumers who call the Health Marketplace for insurance Properly validated and authenticated consumers seeking assistance with their marketplace accounts Assisted consumers with enrollment into various types of health insurance through the Marketplace Informed consumers about their Marketplace accounts and make any updates as needed Assisted consumers in applying and renewing their coverage as well as walking them through the process Set up and validated family members as authorized representatives to speak on behalf of account holder.         Mgmt. Specialist & MWBE Liaison     Sep 2015   to   Feb 2016      Company Name   －   City  ,   State     Created and input B1184's into Division of Budget system for Grants Received and processed all M/WBE Requests for Waiver forms for State Contractors Maintained business relationship with project managers and department heads to ensure contractors are following MWBE Rules and Regulations Utilized the Contract Management System using Access and Excel Contacted Executive Chambers for Waiver Requests status updates & changes needed to get them approved Met with Project Managers and Dept.  Heads to discuss issues centered around meeting MWBE goals Prepared and submitted monthly & quarterly MWBE Utilization Reports to Executive Chambers.         Deputy City Clerk     Jan 2014   to   Aug 2015      Company Name   －   City  ,   State     Maintained business with and direct the public to appropriate offices or other entities as needed.  Managed the daily operations of issuing marriage licenses, marriage certifications, reservoir fishing permits.  Issued dog licenses and secure dog redemption payments, replace dog tags, update rabies info in BAS System.  Created and submit payment vouchers for bills and office subscriptions.  Accepted monies and checks for all licenses, permits and order supplies.  Managed incoming mail and send out mailed-in requests for licenses, certifications and permits.  Copied and distributed agendas and meetings to city council members and department heads, as well as upload the agendas and minutes to our website using Sitefinity 4.7.  Accepted Legal service on the City of Troy for Notices of Claim against the City and the Troy Police Dept.  Managed and count daily cash drawer, prepare bank deposit slips and daily cash summary sheets, input same     into Excel spreadsheet for monthly income reporting.         Administrative Assistant     Jul 2011   to   Dec 2013      Company Name   －   City  ,   State     Managed daily operations of Grant contract processing from input to tracking approval process.  State Grant and contract file management, auditing and compliance of documents including but not limited to verification of B1184's, Vend Rep, Charities Registration or Exemption, Insurance forms, etc.  Corresponded and communicated contract information requirements with different program representatives.  Managed all incoming grant contracts and renewals for different state and municipal entities.  Managed and trained incoming staff, state workers and temps, in Contract Management and Auditing.  Created training materials for staff for SFS and Vend Rep System.  Audited all grant contracts to process in SFS system, after full review and documentation is received.  Monitored grant contract review and compliance of all temps to ensure contracts met all requirements.  Created purchase orders from data input while entering grant contract information into Access database, while denoting encumbrance amounts for AG and OSC processing.  Coordinated with program department teams to gather missing information to complete contract pkg.         Keyboard Specialist I     Sep 2007   to   Jul 2010      Company Name   －   City  ,   State     Maintained Inmate Appeals in the legal office of the NYS Division of Parole by comparing the       Information received to the information in the system using FPMS and PARMIS, Access and Excel; Requested and maintained inmate records for upcoming inmate appeals, or forwarded to  DCJS/AG's office or representing attorney's office as requested Checked parole hearing dates and input the new data to start the appeal process; Sent correspondence to inmates/attorneys regarding upcoming appeal deadlines; Opened and input briefs received as approved by either attorneys or inmates (pro se); Pulled files to complete appeal process, placed appropriately to be reviewed by the Board Members for decision making; answered incoming calls accordingly and/or relayed to proper attorney.         Information Technical Assistant     Jan 2007   to   Aug 2007      Company Name   －   City  ,   State     Handled individual user access forms (IUA's) for all correctional facilities via mainframe  and deleted and changed user access for facility users.  Answered emails to grant access needed for users who changed positions and/or facilities.  Installed Lotus Notes enabling user access, utilized Bluezone and Console to add.  Fileshare access; utilized a ghost program such as Citrix Applications along with MS Word/Excel.         Education      Masters of Public Administration  ,   Government & Policy   August 2012     Grand Canyon University         Government & Policy       Masters of Science  ,   Criminal Justice -  Administration of Justice & Security   June 2010     University of Phoenix         Criminal Justice -  Administration of Justice & Security       Bachelors of Science  ,   Business Organizational Management   May 2005     The Kings College         Business Organizational Management       Associates Degree  ,   Administrative Occupational Studies   May 2003     Olean Business Institute         Administrative Occupational Studies       Skills    Acrobat, Adobe, Contract Auditing, backup, case management, Citrix, set up conferences, Contract Mgmt, Contract Management, contract review, council meetings, customer service, data entry, decision making, Dictaphone, documentation, DOS, editing, email, filing, file management, Financial Management, Waiver forms, Grants Gateway knowledge, litigation, Loss Prevention, Lotus Notes, mailing, mainframe, meetings, Access database, Excel, mail, office, Microsoft Office Suites, Outlook, PowerPoint, MS Word, monitors, Notary Public, Oracle, copy machines, receptionist duties when necessary, scanners, spreadsheet, training materials, transcription   