         INFORMATION TECHNOLOGY SPECIALIST         Professional Summary    Seeking to obtain a career in Information Assurance with a focus on Cyber Network Defense     Seeking to obtain a career in Information Assurance with a focus on Cyber Network Defense      Seeking to obtain a career in Information Assurance with a focus on Cyber Network Defense       Skills          Desktops,  Ethernet cables  Cisco routers  Video & Sound Cards  CD-ROM Drives  Multiplexors  Scanners  Monitors  Switches  TCP/IP Configuration  Installing, adding and deleting user accounts with Active Directory  Strong software and application knowledge such as Avaya, Microsoft Office, and Remedy  Experience with Information Technology Service Management (ITSM)                  Desktops,  Ethernet cables  Cisco routers  Video & Sound Cards  CD-ROM Drives  Multiplexors  Scanners  Monitors  Switches  TCP/IP Configuration  Installing, adding and deleting user accounts with Active Directory  Strong software and application knowledge such as Avaya, Microsoft Office, and Remedy  Experience with Information Technology Service Management (ITSM)      Experience with Information Technology   Strong  software and application knowledge such as Avaya,Microsoft Office,and Remedy  Installing,adding and deleting user accounts with Active Directory                   Ethernet cables  Video & Sound Cards  CD-ROM Drives  Multiplexors  Scanners  Monitors  Switches  TCP/IP Configuration  Installing, adding and deleting user accounts with Active Directory  Strong software and application knowledge such as Avaya, Microsoft Office, and Remedy  Experience with Information Technology Service Management (ITSM)      Experience with Information Technology   Strong  software and application knowledge such as Avaya,Microsoft Office,and Remedy  Installing,adding and deleting user accounts with Active Directory  Experience with Information Technology Service Managment (ITSM)                   Ethernet cables  CD-ROM Drives  Scanners  TCP/IP Configuration  Installing, adding and deleting user accounts with Active Directory  Strong software and application knowledge such as Avaya, Microsoft Office, and Remedy  Experience with Information Technology Service Management (ITSM)      Experience with Information Technology   Strong  software and application knowledge such as Avaya,Microsoft Office,and Remedy  Installing,adding and deleting user accounts with Active Directory  Experience with Information Technology Service Managment (ITSM)            Work History      Information Technology Specialist  ,     02/2018  
                            to   Current     Company Name          Defines scope, plans and deliverables for assigned projects Coordinates and collaborates with others in analyzing collected requirements to ensure plans and identified solutions meet customer needs and expectations Confirms and prioritizes project plans and deliverables with the customer, participates in business and technical information technology solution implementations, upgrades, enhancement and conversions Understands and uses appropriate tools to analyze, identify and resolve business and or technical problems Applies metrics to monitor performance and measure key project criteria Performs maintenance and troubleshoots network connectivity, printer, and other hardware issues for both uses on site and those that are remote Assists users with deployment and maintenance of desktop workstations.         06/2016  
                            to   01/2018     Company Name          Diplomatic Security Service for the Department of State Protected U.S.  diplomats while visiting foreign dignitaries for diplomatic missions Maintained security awareness in a federal environment Assisted in employee management Interacted with VIP personnel such as members of the Senate, foreign and domestic diplomats, and the Secretary of State.         Information Technology Interpreter  ,     08/2010  
                            to   03/2016     Company Name          Assisted United States military in training foreign nationals on information technology such as basic troubleshooting and basic system set up Diagnosed computer errors and provided technical support Backed up and restored organizational data files and systems Installed, configured and upgraded PC software and operating systems Created and updated IT support tickets per Standard Operating Procedures Provided customer support for email, hosted applications, desktop, system and network problems within defined Service Level Agreements.         Languages    Fluent in Dari, Dutch, and Russian   