         SALES       Professional Summary    I want a challenging occupation where I can allow my innovations to expand with experience immensely.  Motivated customer service specialist with over 5 years of retail experience in a fast-paced, team-based environment. Expertise in delivering support services and resolving customer complaints. Friendly and hard working associate ready to give it all I have.      Skills          Trusted key holder  Creative problem solver  Exceptional communication skills  MS Windows proficient  Quick learner  Strong client relations  Proficient in cash management  Strategic sales knowledge  Cash flow management  Multi-line phone talent  Team player  Reliable  Goal-oriented  Decisive      Fluent in English  Fluent in Spanish  Calm under pressure  Analytical thinker  PowerPoint presentations  Excellent interpersonal skills  Natural leader  Composed  Crisis communication  Superior verbal and written communication skills  Flexible schedule  Computer-savvy  Organized            Work History      Sales     08/2014   to   Current      Company Name   –   City           Described product to customers and accurately explained details and care of merchandise.  Earned management trust by serving as key holder, responsibly opening and closing store.  Politely assisted customers in person and via telephone.  Communicated with vendors regarding back order availability, future inventory and special orders.  Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.  Answered product questions with up-to-date knowledge of sales and store promotions.  Scheduled weekly inventory pickups and deliveries with vendors.  Set up and explained new membership contracts.         Overnight Cashier     02/2014   to   09/2014      Company Name   –   City  ,   State      Maintained cleanliness and presentation of stock room and production floor.  Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.  Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.  Scored in top 10% of employees in successful resolution of issues  Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.  Folded and arranged garments in attractive displays.  Learned, referenced and applied product knowledge information.         Seasonal Overnight Stocking     10/2013   to   01/2014      Company Name   –   City  ,   State         Loaded truck and properly secured items to prevent damage during transportation.  Demonstrated use and care of merchandise.  Helped customers with questions, problems and complaints in person and via telephone.  Stocked shelves and supplies and organized displays.  Organized store merchandise racks by size, style and color.  Led merchandise selection, pricing, planning and marketing.  Rotated manufacturer products as needed.  Removed damaged, out-of-code, not-in-set and discontinued items from displays.  Loaded and unloaded merchandise using a ladder and pallet jack.  Partnered with sales representatives and managers to coordinate delivery and merchandising schedule.         Customer Service Representative     06/2013   to   06/2014      Company Name   –   City  ,   State         Answered an average of  200  calls per day by addressing customer inquiries, solving problems and providing new information.  Earned management trust by serving as key holder, responsibly opening and closing theater.  Politely assisted customers in person and via telephone.  Assisted customers with food selection, inquiries and order customization requests.  Developed reputation as an efficient service provider with high levels of accuracy.  Designed displays to make the theater experience interactive, engaging and reassuring.         Education      Associate of Arts  :      Current     Miami Dade College    -
                          City  ,
                          State          3.0  GPA  Member of the Supernatural Movement Club  Coursework in Accounting, Finance and Statistics         High School Diploma  :      2013     Miami Senior High School    -
                          City  ,
                          State                 Accomplishments            Customer Service    Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.      Handled guest complaints, maintaining a positive dining experience for all rest.     Monetary Transactions  Handled cash, check, credit and automatic debit card transactions with 100% accuracy.   Telephone Service  Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.          Skills     Customer Service, Bilingual: Spanish & English, financial management, Marketing, Microsoft Word, presenting, Sales,  Basic computer knowledge        Additional Information         

Customer Service Award from Life 4 Cars Inc.

   

Employee of the month at Walgreen 

   Employee of the month at AMC Theater 24     