         CUSTOMER ADVOCATE           Summary     To obtain a position in Company.       Education      BBA   :   Marketing  ,   2014    University of Central Arkansas   -   City  ,   State  ,   Faulkner            Experience      Customer Advocate    September 2014   to   Current     Company Name   -   City  ,   State      Handle incoming calls from a national customer base.  Provide detailed information on services and products to customers.  Make appropriate account recommendations based on customer    requirements.   Enter accurate and complete customer information into system. Research and resolve service, product and billing issues.  Maintain updated records of all customer interactions. Achieve and exceed key performance indicators in all areas.     Addressed customer service inquiries in a timely and accurate fashion.  Made reasonable procedure exceptions to accommodate unusual customer requests.  Built customer loyalty by placing follow-up calls for customers who     reported product issues.          Caregiver    September 2010   to   August 2015     Company Name   -   City  ,   State      Read stories to the children and taught them painting, drawing and crafts.  Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.  Planned and implemented educational programs for children   Managed general housekeeping duties, including feeding, diapering, resting, and cleanup.  Supported children's emotional and social development by adapting communication tactics for differing client needs.  Planned and led games, reading and activities for groups of school-age children.  Disciplined children and recommended other measures to correct behavior.  •Carefully monitored children's play activities.           Club Connect Team Member    August 2013   to   May 2015     Company Name   -   City  ,   State      Contact potential students to schedule campus tours.  Provide incoming students with scholarship opportunities available to each individual.  Contact potential students to inform them of scholarship deadlines.  Help potential students signup for campus events via online portals.          Activities      Awards and Activities:	Delta Sigma Theta     2013- Present     Keep a Child Alive	  2011-2015 Kids Life and Money Volunteer	  2012-2015        Skills     •Problem solving  •Adaptability  •Collaboration  •Time management  •Leadership     