         PASTRY CHEF /SERVER           Summary     My main goal is to ensure that procedures are followed for seating and serving guests.  Make sure that all staff act in a way that promotes guest satisfaction and handle any issues or complaints.  It will be my pleasure to design and implement training for servers, bussers, hosts, baristas, and bartenders:L this training will involve raining on menu items, as well as "shadowing" other servers to learn the restaurant's procedures and standards.  additionally, I will work side by side with the kitchen manage rand team to assist with the restaurant's cost controls by helping develop systems to manage product waste, labor costs, and breakage.  Also I will oversee the facility upkeep, ensuring that the front of house areas are clean and meet restaurant standards while arranging that repairs are made in a timely manner and I will facilities maintenances needed.       Highlights          Strong organizational skills  Active listening skills  Seasoned in conflict resolution  Sharp problem solver  Energetic work attitude  Inventory control familiarity      Courteous demeanor  Top sales performer  Customer service expert  Adaptive team player  Opening/closing procedures            Accomplishments      Customer Service     Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.     Customer Assistance     Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.     Computed Data Reports     Provided required weekly, monthly and quarterly reports listing sales figures and client track records.         Experience      Pastry Chef /Server    May 2014   to   September 2015     Company Name   -   City  ,   State     Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas.Consistently produced exceptional menu items that regularly garnered diners' praise.         Line Cook    March 2013   to   March 2014     Company Name   -   City  ,   State     Regularly developed new recipes in accordance with consumer tastes, nutritional needs,  and budgetary considerations.Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food.         Dishwasher    April 2012   to   November 2012     Company Name   -   City  ,   State     Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.  Maintained system of control for storage temperatures and proper functioning of kitchen equipment          Customer Service Rep    September 2012   to   December 2012     Company Name   -   City  ,   State     Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Achieved high sales percentage with consultative, value-focused customer service approach.         Catering Assistant/Server    January 2007   to   January 2008     Company Name   -   City  ,   State      Accepted payment from customers and made change as necessary.Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beveragesCleaned bars, work areas, and tablesAssisted diners with seating as needed          Customer Service Representative    March 2004   to   November 2007     Company Name   -   City  ,   State      Assigned as point person to plan event logistics for trade show resulting in over $250,000 in revenue.  Effectively cross trained in processing freight, vendor relations, administrative support, event set up/break down and logistics planning.          Shift Manager    January 2001   to   January 2003     Company Name   -   City  ,   State      Promoted within 1 month to shift manager supervising 20+ employees.  Managed daily restaurant operations, created staff schedules, tracked/reviewed inventory, cross trained staff, closed out cash drawer, ran sales reports.  Volunteer Experience:.  Southwest Behavioral Health- Provided approximately 50 meals daily for Homeless Outreach Program Completed 16 week training on serving the practical or emotional needs of victims following traumatic events victim's rights, support during the criminal investigation, information and referral to community resources.          COMMUNITY KITCHEN STUDENT     Company Name   -   City  ,   State      Selected to participate in foodservice training program   Developed knife skills   Exposure to all aspects of kitchen operations  Maintained all food and non-food storage areas including walk in and reach in coolers, walk in freezer, pantry, and paper room   Provided on-site catering events  Ensured quality control standards   Completed Professional Cooking curriculum  Properly received food supply and ensured product safety  Assisted Chef Instructor with crew supervision and all aspects of production  Collaborated with students and instructors to develop menus   Learned proper cooking techniques for all Leading Sauces  Experienced in all cooking methods Southwest Behavioral Health- Provided approximately 50 meals daily for Homeless Outreach Program.          Education      Associate of Science Degree   :   Social Science Studies Administrative Justice Studies  ,   2012    Mesa Community College   -   City  ,   State      Social Science Studies Administrative Justice Studies        St. Mary's Food Bank Alliance- Community Kitchen                  Certifications    National Restaurant Association ServSafe Manager Certification   
Maricopa County Food Handlers Card	
Adult CPR & First Aid	
Fire Safety Certification      Skills     Administrative Assistant, administrative support, Behavioral Health, Conflict Resolution, Cooking, CPR, Customer Service, special events, First Aid, Goal Setting, Instructor, inventory, Team Development, logistics, Marketing, Excel, Microsoft Office, Payment Processing, quality control, Reporting, restaurant operations, Safety, selling, Sales, sales reports, supervising, supervision, Type, Vendor Relations, Workshops    