         CLIENT SERVICE SPECIALIST       Professional Summary     Results oriented business professional with a successful track record in the areas of: Strategic planning; implementation and operation of programs within set time frames; volunteer management,     Proven ability to see the “big picture” and quickly isolate areas for improvement. Strong analytical and problem solving ability combined with a solid understanding of team work. Ability to communicate well with individuals at all levels of the organization.       Core Competencies          Personable professional with quick learning skills  Ability to effectively work independently and with a team  Excellent Communication Skills- Written & Oral   Highly organized and dedicated person with positive attitude.  Highly motivated self-starter who takes initiative with minimal supervision       Flexible team player with the ability to effectively prioritize and juggle multiple concurrent projects while still making deadlines  Strong logical & analytical thinker with demonstrated talent for problem solving  Thrive on challenging tasks in office environment.  Confident, hard-working individual who is quick to assimilate new concepts and meet challenges            Professional Experience      Client Service Specialist     Sep 2012   to   Current      Company Name   －   City  ,   State     Responsible for the analysis, troubleshooting and resolution of second-level service desk incidents Plan and manage program implementation for new clients; facilitate on-line registration for members and ensure all eligible members have access to website.  Manage administrative/database functions for health screenings, resolve screening issues and maintain accessibility of member accounts.  Work with implementation & account managers to plan on-boarding of new clients, also ensure all account requirements are met before client go-live.  Research strategies to enhance client relationships Facilitate and ensure loading of all eligible members into database, within 24 hours.  Streamline all processes to ensure scalability and position company for doubled growth; maintain competitive market operations while accommodating client customizations.         Public Relations & Event Planning Intern     Sep 2011   to   Jun 2012      Company Name   －   City  ,   State     Led various project management life cycles inclusive of planning phases, event planning and management, and outreach program implementation; supported project execution via management and maintenance of foundation database.  Facilitated recruitment processes and supervised performances for qualified volunteers supporting signature events and fundraising efforts; adapted to intensive scheduling requirements and maintained efficiencies in performance and program execution.  Designed outreach materials and coordinated distribution to general public; provided details and information regarding participation in organizational programs and initiatives.  Solicited donations from sponsors by means of products and services.         Marketing Assistant     May 2011   to   Aug 2011      Company Name   －   City  ,   State     Oversaw Customer Rewards Program development, execution, and long-term management, which enabled motivational incentives to high-performing clients, resulting in increased company loyalty; key facilitator for design and implementation of marketing concepts and materials.  Managed and maintained client database systems, and oversaw communications and reporting functions for proactive alignment of companywide goals.  Improved personal production with concurrent task management and added value to marketing strategies with consultation and new concepts.  Gained subject matter expertise regarding Prinaj product line to facilitate proactive management of client issues and expedited resolution of key service issues.         Public Relations Associate     May 2009   to   Jul 2010      Company Name   －   City  ,   State     Orchestrated design, implementation, and ongoing management of multiple customer relations training programs in individually tailored compliance with client specifications; pro-actively reviewed and restructured programs to align with evolving needs and resolve unforeseen issues.  Monitored pending hits and clips and assisted compilation of quarterly media reports in support of senior staff decision making.  Responded to and managed media inquiries and requests; secured expert resources and co-developed press materials and reactive media responses.  Cultivated and grew beneficial relationships with media entities and third party organizations to streamline liaising and communicative efforts with all clientele.  Honored recipient of the Timex Communications Excellence Award.         Education      Master of Science  ,   Integrated Marketing Communications   2012     Roosevelt University   －   City  ,   State  ,   USA          Bachelor of Arts  ,   Mass Communications   2009     Babcock University   －   City  ,   State  ,   Nigeria          Computer Skills      Fundraising Software: Donorperfect   Desktop Publishing Software: Adobe Photoshop  Word Processing Software: Microsoft Office Suite         Accomplishments      Honored recipient of the Timex Communications Excellence Award (2010)     