         ASSISTANT MANAGER           Career Overview     Committed and motivated office professional with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.       Skill Highlights          Professional and mature  Strong interpersonal skills  People-oriented  Excellent work ethic          Microsoft Office proficiency  Meticulous attention to detail    Problem resolution  Excellent time management skills  Schedule management              Core Accomplishments      Process Improvement     Oversaw implementation of instant issue datacard system which resulted in more cost-effective service.    Data Organization     Improved office organization by compiling monthly sales and performance reports for employee evaluations using advanced Microsoft Excel functions.    Training     Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.    Multitasking     Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.         Professional Experience      Assistant Manager    June 2014   to   January 2015     Company Name   －   City  ,   State      Coach, motivate and develop staff; prepare disciplinary notes and performance evaluations   Responsible for branch, vault, and ATM settlement daily and reconciling differences as needed   Work at the greeter desk to greet members as they come in, direct them to the appropriate area of the branch, and schedule appointments   Help to monitor and answer calls coming thru the call center  Resolve customer issues in a timely manner.  Serve as back up to the staff; running a teller drawer, opening account, processing loans   Pull reports to track branch productivity and goals.          Head Teller & Training Assistant    March 2011   to   May 2014     Company Name   －   City  ,   State      Ensure all policy and procedures are understood and followed by branch staff   Responsible for branch, vault, and ATM settlement daily and reconciling differences as needed   Ensure operational integrity of the branch by doing internal audits and following all branch security and compliance requirements   Main manager in the branch to handle and resolve customer issues and escalate them if necessary to Assistant Manager and Branch Manager   Contribute to the branch's sales goals by personally recognizing sales opportunities and referrals as well as coaching and motivating the tellers to achieve their goals.  Coach, motivate and develop tellers; prepare disciplinary notes and performance evaluations   Test new policies, procedures, and computer updates prior to rolling out company wide   Train employees on new or revised policies, procedures, and computer updates   Help to recognize and develop process improvements to make a more efficient environment           State Farm Agent Staff    September 2010   to   March 2011     Company Name   －   City  ,   State      Process quotes and applications for auto, home, and life insurance.  Assist policy holders with policy changes and maintenance.  Recognize and discuss insurance needs with policy holders.  Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.  Organized files, developed spreadsheets, faxed reports and scanned documents.          Retail Banking Branch Operations Manager    April 2008   to   September 2010     Company Name   －   City  ,   State      Manage the teller staff to ensure the teller line runs smoothly   Ensure all transactions are processed accurately   Ensure all policy / procedures are understood and followed   Reconcile branch settlement differences Maintain branch cash control limits Balance the vault, ATM, and EDC machine on a daily basis   Track and audit all negotiable items   Ensure operational integrity of the bank by doing internal audits   Resolve customer issues in a timely manner.  Contribute to the branch's sales goals by personally recognizing sales opportunities and coaching / motivating the tellers.  Counsel tellers, prepare disciplinary notes and performance evaluations   Create / manage the schedule for the tellers.          Senior Personal Banking Representative    August 2003   to   April 2008     Company Name   －   City  ,   State      Actively sell Sovereign Bank products and services   Analyze and determine the financial needs of each customer   Meet and exceed personal sales goals   Open new accounts, process loan applications and close loans   Demonstrate in depth knowledge of all consumer products and services   Research and resolve customer issues in a timely manner.          Education      Bachelors of Science Degree   :   Criminal Justice  ,   2003    York College of Pennsylvania   －   City  ,   State       Minor in Criminalistics and Accounting         Skills       Proficient with most office equipment: fax machine, multi-functional device, multi-line phone, and Microsoft Office  Possess exceptional organizational, analytical, and time management skills as well as the ability to multitask  Self motivated  Excellent work ethic       