         FINANCE MANAGER       Summary     Skilled Operations Manager talented at improving team performance through innovative management techniques. Offers thoughtful, comprehensive and constructive feedback to staff members to promote productivity and company loyalty.        Highlights          Operations Management  Customer Relations  Purchasing & Procurement  Fleet Management  Budgeting & Forecasting  Audits  Logistics  Accounting  P&L Management  Business Development  Quality Assurance & Control  Collection Management  Proficient in MS Excel, MS Access, MS Project, Quicken, MS PowerPoint, Inoviswork, SAP, Oracle ERP, Kronos              Accomplishments            Increased output by  32 % through  reorganization of locations to maximize efficiency.      Reduced staff turnover by 45% in one year by implementing several well-received team and morale-building programs.    Qualified location for 2 million dollar remodel by increasing sales 30% through retraining of sales team   Created critical KPIs to track and improve on-time delivery, customer issues and safety statistics.     Boosted customer satisfaction ratings by  40 % in under  4  months.          Experience     03/2016   to   Current     Finance Manager    Company Name   －   City  ,   State      Partner with Product Management and Purchasing Team in determining financial impact due to product cost reductions, new product roll out, etc.   Performed financial statement audits of security broker dealers for purposes of SEC/FINRA purposes.     Completed monthly, quarterly and annual bank reconciliations for 11 small companies.    As appropriate, based on findings make proposal for operational changes (policy, procedures, processes, etc.) Fulfill responsibilities under OHSAS 18001, understand and fully support OHSAS 18001 system.         02/2013   to   03/2016     District Manager    Company Name   －   City  ,   State      Determine the hiring needs of the store, interview prospects, and bring on board store associates that will work courteously, efficiently, and effectively to meet the store's operational goals.   Developed and managed annual operating budgets for 4 locations in the division.      Recruited, hired and trained  20  new employees for District Management and  Store Management           Ensure operational policies and procedures are adhered to by all store personnel.         06/2010   to   11/2012     Operations  Manager    Company Name   －   City  ,   State      Enhance the operational procedure, systems and principles in the areas of information flow and management, business processes and enhanced management reporting   Organize and intensify efficiency support services by ameliorating functions and coordinating communication between businesses and support functions   Perform a meaningful role in long-term planning and establishment initiatives aimed at operational distinction   Supervise overall planning systems, financial management and control Organizing the budget of the company in collaboration with the director.         06/2001   to   06/2010     General Manager    Company Name   －   City  ,   State      Increased profits by 20% in first year, resulting in one of the best possible ROI's.  Cut cost of goods sold by 13% by negotiating lower freight rates and increasing standards of product quality.  Identified need for comprehensive business management solutions.  Developed training program for new employees that company implemented nation wide.          Education      2008     Bachelor of Arts  :   Political Science    Grand Valley State University   －   City  ,   State             2012     J.D.  :   Criminal Law    Duke University Law School   －   City  ,   State              Skills    Accounting, Budgeting, budgets, budget, Business Development, business management, business processes, business solutions, Customer Relations, ERP, financial, financial management and control, Forecasting, hiring, inventory, Kronos, Logistics, director, management reporting, MS Access, MS Excel, MS PowerPoint, MS Project, negotiating, Operations Management, Oracle, Organizing, personnel, policies, processes, Procurement, Product Management, progress, proposal, Purchasing, quality, Quality Assurance, Quicken, sales, SAP   