         MORTGAGE GROUP OPERATIONS MANAGER, BANKING OFFICER       Summary     Self-motivated banking professional offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments.       Highlights          MS Office proficient  Risk management evaluation background  Excellent communication skills  Organized      Reliable  Strong sense of banking ethics  Strong compliance and operational background            Experience     08/2014   to   Current     Mortgage Group Operations Manager, Banking Officer     Company Name   -   City  ,   State      Monitor and approve pricing deviations in accordance with BB&T policy  Monitor pipelines to ensure compliance and timely action for clients by Mortgage Loan Officers (MLOs).  Monitor prequalification pipelines to ensure timely and appropriate actions by MLOs  Act as a liaison between MLOs and the Regional Production Support Teams (RPSTs), Appraisal unit and Construction Permanent (CP) unit. Communicate and escalate loan issues, as needed  Develop, coach and guide staff  for continued “grass roots” level execution of assigned operational components of retail mortgage lending  Integrate staff into new processes and systems as well as deepen relationships with production associates so that issues can be identified early, reported quickly and solutions offered  Coordinate “rush files” and process prioritization with the RPST  Become thoroughly familiar with UniFi and assist MLOs and administrative staff with issues as they arise. Communicate and escalate issues, as needed  Support MMMs and Group Mortgage Managers (GMMs) in researching client complaints in accordance with BB&T process and policy  Be aware of regulatory and operational issues and upcoming changes. Communicate and escalate issues, as needed.  Coordinate Small Business and Mortgage Cross Sell (SAM) scheduling for regional personnel.  Follow-up with associates on delinquent training as required by Learning Center  Conduct knowledge sessions and coordinate implementation of new products, product changes and updates.  Arrange for proper HS on boarding, training, equipment and administrative processing of new hires.          08/2013   to   08/2014     Home Mortgage Direct Mortgage Loan Counselor     Company Name   -   City  ,   State      Provide mortgage clients sound mortgage advice based on a full understanding of client needs as well as BB&T Mortgage products and their benefits   Execute consistently on BB&T's referral process (IRM) by introducing mortgage clients to other bank services for cross sell opportunities  Assist Mortgage Loan Administration with client, attorney, or appraiser document follow-up as determined through quality control or post closing review  Execute effective mortgage client development plans to meet or exceed agreed upon mortgage production goals (including continuous sales/phone sales training)  Maintain a complete and thorough knowledge of BB&T Mortgage Strategies, Policies and Procedures, as well as secondary market investor's guidelines utilized by the bank   Adhere to and comply fully with any and all BB&T policies and procedures related to internal and external rules and regulations, particularly those established by State and Federal law         01/2011   to   08/2013     Credit Analyst 1 (BBRC)    Company Name   -   City  ,   State      Responsible for spreading financial statements and tax returns according to GAAP and internal credit policies.  Analyzing diverse credit information for BBRC channel loans.  Providing financial analysis of several types of business entities to assist underwriters with credit decision.  Proficient knowledge of Hogan, AFS, Blast, Credit Fulfillment, Moody's, PFA and, SeeMore Plus.         01/2010   to   04/2011     Commercial Loan Documentation Specialist    Company Name   -   City  ,   State      Loan administration duties include the review and preparation for assigned loan portfolio.  Loan documentation business customers (secured and unsecured) Provides support to Regional Business Banking Customers (Revenues $2-$20 million)  Review credit approvals, verify documentation and comply with credit/bank policies Maintain customer care line to prepare assistance for Regional Business Banking          01/2005   to   09/2009     Banking Center Manager II AVP    Company Name   -   City  ,   State      Lead a team of sales/service professional to meet and exceed goals and service targets Directly work with customer to uncover and satisfy their financial/mortgage needs   Conducted and approved quarterly and yearly performance evaluations of associates Developed and monitored individual quarterly development plans for all direct reports Generating sales leads through community outreach activities and developing business partners  Ensured the audit/compliance procedures of the center are followed while maintaining the highest level Of customer service  Managed difficult situations with customers and providing clients with information, data and advice   Periodically communicated with consumer executives, review center performance assessments and update staff on business developments  Created workforce stability by cultivating an engaged, spirited and well coached team.         01/2001   to   01/2005     Personal Banker, Officer    Company Name   -   City  ,   State      Provide financial solutions to consumers and business.  Provided financial and advising counseling to customers Prepared loan documents and conducted closings   Comply with all federal and state regulations.          Accomplishments      Employee Relations Process Improvement Recruiting and Retention Increased mortgage pipeline by 75% with in one year Ranked 3rd out of 37 banking center in operational excellence in previous market Employee Development / Training  Selected by Senior Management as contributor for CFPB project to prepare for 2015 CFPB origination exam  Promoted to Mortgage Operations Manager of Home Mortgage Direct within a year         Education     April 2003     Real Estate Fundamentals          Completed Salesperson / Broker Course  :   Real Estate Broker     Dan Mohr Estate School   -   City  ,   State             2015     BS  :   Business Management    Guilford College   -   City  ,   State       Minor in Non-Profit Management          Skills     Developing business, credit, clients service, mortgage compliance, understands CFBP requirements, mortgage loan origination, financial analysis, proficient with Unifi system, policies and sales    