         KEY HOLDER       Summary    Highly organized efficient in multitasking environments; able to prioritize effectively to accomplish
objectives with creativity, enthusiasm and humor. Resourceful and flexible, able to adapt to changing priorities
and maintain a positive attitude with strong work ethic.      Highlights        Microsoft Outlook, Word and Excel          Skilled trainer MS Office expert          Customer-focused Strong interpersonal skills          Effective workflow management Accomplished manager          Goal-oriented Positive and upbeat              Experience      Key Holder   08/2012   to   Current     Company Name   City  ,   State       Trained all incoming sales team members.  Promptly resolved all customer requests, questions and complaints.  Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.  Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.  Trained staff on operating procedures and company services.  Prepared for opening and closing of the store.          Collections Specialist   02/2010   to   04/2011     Company Name   City  ,   State       Effectively managed a high-volume of inbound and outbound customer calls.  Evaluated and initiated alternatives for resolving account balances.  Responded to customer inquires regarding account status.  Coordinated collection activities for delinquent accounts.  Resolved customer situations calmly and courteously.  Accurately documented, researched and resolved customer service issues.  Met or exceeded service and quality standards every review period.          Sales Associate   07/2008   to   04/2009        City  ,   State       Greeted customers in a timely fashion while quickly determining their needs.  Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.  Contributed to team success by exceeding team sales goals.  Operate cash register and receives payment from customer in cash or debit Participated in physical inventory counts.          Education      Certificate: Current
Temple Real Estate school  :   Marketing   2008       Virginia Union University   City  ,   State       Marketing        Skills    cash register, closing, Strong interpersonal skills, customer service, debit, fashion, inventory, Excel, MS Office, Microsoft Outlook, Word, policies, quality, Real Estate, sales, trainer, workflow   