      I        HEALTHCARE MARKETING SPECIALIST         Professional Summary      An innovative,
customer-oriented Healthcare Administrator with a background in primary care and  experience supporting a team of physicians in a busy medical office. Expertise includes verifying insurance coverage, records reviews, marketing and schedule maintenance. Searching for a leadership role in a team oriented company.        Education      Bachelor of Science  :   Healthcare Administration    Pennsylvania College of Health Sciences     2017       City  ,   State        Coursework in Epidemiology  Coursework in Statistics  Coursework in Health Care Policy & Planning   Coursework in Ethical Issues in Health Care          High School Diploma      Northeastern High School     2010       City  ,   State        Recipient of the York Alumnae Chapter of Delta Sigma Theta Academic Award Scholarship  Assistant Editor of the Literary & Art Magazine  President of Diversity Club   Member of  Cure Finders  Club   
Presidential Classroom Alumna          Core Qualifications          Superb communication skills  Excellent interpersonal skills  Conflict resolution skills   Customer and personal service  Medical Terminology  Event planning and coordination  Budgeting and financial management  Microsoft Office Suite Multitasking Problem-solving  Self-starter   Accomplished leader       Knowledge of Medicare, Medicaid, EEOC, HIPPA, FMLA & ADA   Management & Marketing experience  Efficient under pressure  Cultural awareness and sensitivity   Strong work ethic   Team player with positive attitude  Writing and grammar knowledge Detailed Oriented  Strong analytic skills   Deadline-driven ​            Professional Experience      Healthcare Marketing Specialist   City  ,   State    Company Name  /   Jul 2017   to   Current       Analyzed performance of marketing program to identify the best opportunities for optimization.   Established production schedules and communicated project to stakeholders.   Increased patient traffic by 5%   Managed all social media forums, including the company website, social networking applications and message boards.           Healthcare Admin Intern   City  ,   State    Company Name  /   Feb 2017   to   Jun 2017       Scheduled appointments and registered patients.  Recorded and filed patient data and medical records.  Demonstrated analytical and problem-solving ability to addressing barriers.  Directed patient flow during practice hours, minimizing patient wait time.  Oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced
costs.  Developed a system of staff communication that ensured proper implementation of treatment plans and
comprehensive patient care.  Developed the design and execution of a program that contributed to 5% growth of the organization.          Call Center Representitive   City  ,   State    Company Name  /   Jun 2016   to   Sep 2016        Demonstrated mastery of customer service call script within specified time frames.     Maintained up-to-date records at all times.        Provided cross training to  4  staff members.             Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.             Customer Service Representative   City  ,   State    Company Name  /   Jun 2015   to   Sep 2015       Demonstrated mastery of customer service call script within specified time frames.  Maintained up-to-date records at all times.  Built customer loyalty by placing follow-up calls for customers who reported product issues.  Formulated and enforced Service Center policies, procedures and quality assurance measures.          Sales Associate   City  ,   State    Company Name  /   Jun 2014   to   Jan 2016       Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or Recommend, select, and help locate or obtain merchandise based on customer needs and/or desires.   Optical price scanners.  Bag or package purchases and wrap gifts.  Exchange merchandise for customers and accept returns.  Clean shelves, counters, and tables.          Front Desk Assistant   City  ,   State    Company Name  /   Sep 2013   to   May 2015       Handled incoming and outgoing correspondence, including mail, email and faxes.  Answer queries regarding computers.  Drafted and typed grammatically correct office memos.  Managing test reminder calls, photocopied all correspondence, documents and other printed materials.          Retail Customer Service Associate   City  ,   State    Company Name  /   May 2011   to   Aug 2011       Greet customers entering establishments.  Assist customers by providing information and resolving their complaints.  Receive payment by cash, check, credit cards, vouchers, or automatic debits.  Open and close cash registers.  Performing tasks such as counting money, separating charge slips, coupons and vouchers.  Place special orders or call other stores to find desired items.  Completed floor replenishment to guarantee size availability and promote customer satisfaction.  Kept current on market and product trends to effectively answer customer questions.          Technical Skills      
 Electronic
     Medical Database
   Microsoft
     PowerPoint
   Microsoft Excel
   Microsoft Word
   Microsoft
     Publisher
   Adobe
     Dream Weaver
   Adobe Photoshop
   Microsoft
     Outlook
   Windows
   Adobe Premiere
   Adobe Acrobat
   GIMP
   Adobe Reader
        Community Service       Food Drive, Mount of Salvation Church, 2012      Volunteer, ECO City Farms, 2014    Socktober Drive, Mount of Salvation Church, 2015    Dining Room Volunteer, So Others Can Eat (SOME), 2016     Volunteer, White Rose Senior Center, 2016 - 2017         