         INFORMATION TECHNOLOGY MANAGER         Summary     Dedicated  IT Manager  well-versed in analyzing and mitigating risk and finding cost-effective solutions. Excels at boosting performance and productivity by establishing realistic goals and enforcing deadlines.        Highlights          Operations management  Project tracking   Performance criteria tracking  Waterfall framework  Scrum methodology  Enterprise platforms       Salary structure/compensation analysis  Calm under pressure  Compensation/benefits administration  Staff development  Client communication            Experience      Information Technology Manager  ,   03/2013   to   Current    Company Name   －   City  ,   State       Managed a four-person local IT team, allocating resources to ongoing projects and enforcing deadlines.      Drove business KPIs through rapid iteration of customer-facing product features.     Leveraged in-depth understanding of end-to-end customer experience to identify pain points and latent customer needs.       Collaborated with the global team to resolve IT support cases.          Build and maintain a staff of five & terminate for cause one employee.  Create and audit processes interlocking with other teams, adjust as required.  Manage travel and budget for staff on-site visits.  Ownership of SaaS customers in North America, Canada and Australia.   Defined project deliverables and monitored status of tasks.      Executed proof of concept implementations to validate product feasibility.              IT Administrator  ,   06/2011   to   03/2013    Company Name   －   City  ,   State       Designed and delivered mission critical infrastructure to ensure the highest levels of availability, performance and security.     Maintained security, backup, and redundancy strategies.               Ownership of IT Infrastructure and Client/Server management (Chicago, Houston, Montreal and Sydney).   Collected, analyzed, and reported program metrics, including product technical performance measures and key performance parameters.    Manage North America production data center (SaaS) and disaster recovery applications.  Deploy and manage VMware architecture.  Monitor and created automatic actions related to hardware and web servers.  Engineered IT infrastructure for reliable WAN and LAN connectivity.  Active Directory and Group Policy configuration and deployment.  Provided client support for production.  SQL Administration.  Deployed over 30 NEC phones and support for NEC PBX.  Responsible for purchasing and product recommendations.          Network Administrator  ,   02/2010   to   05/2011    Company Name   －   City  ,   State      Tested, configured and deployed Windows 7 operating system with Acronis Snap Deploy.  Deployed and tested Microsoft Exchange 2010 in VMware.  Administered SQL 2005 database to run Dentrix and DEXIS software.  Configuration and implementation of Group Policies.          Information Technology Consultant  ,   10/2008   to   05/2011    Company Name   －   City  ,   State      Managed and provided security administrative support for Paine Wetzel ONCOR International, Northridge Group, Rent Here Realty, and Northwestern Dental Center.  Supported Microsoft Windows 2003, XP, Vista and Mac operating systems.  Responsible for purchase decisions to provide the best end point security solutions.  Obtained Milestone Advanced Certified Partner for video surveillance.          Network Administrator  ,   10/2008   to   05/2011    Company Name   －   City  ,   State      Installed and configured LAN with Windows XP and Windows Vista clients.  Administration of Microsoft Active Directory.  Administration of Microsoft Exchange 2003 systems including backup and recovery.  Deploy Symantec endpoint security solutions and implemented disaster recovery.  Managed multiple desktop applications: Microsoft Office, Adobe Acrobat, ACT.  Administration of intranet.          Network Administrator  ,   10/2008   to   12/2009    Company Name   －   City  ,   State      Provided on-site technical support for Windows 2003 and 2008 servers, workstations, laptops, Blackberries, and iPhones.  Migrated to Exchange 2007 SCR from Exchange 2003 with PowerShell and DAS.  Managed Windows Server 2008 and Windows 7.          College of Education Computer Technician  ,   07/2006   to   06/2008    Company Name   －   City  ,   State      Performed PC and Mac hardware and software configurations.  Troubleshot general Novell Client issues.  Installed and maintained peripherals.  Built images to be used with Symantec Ghost.          Education      Master of Science  :  Business Information Technology  ,  2018    DePaul University   －   City  ,   State              Bachelor of Science  :  Network and Communications Management  ,  2009    DeVry University   －   City  ,   State              Skills    Active Directory, administrative support, Adobe Acrobat, Architect, backup, budget, Client/Server, hardware, Concept, Client, clients, client support, DAS, database, disaster recovery, Ghost, LAN, laptops, Mac hardware, Mac, Exchange, Microsoft Exchange, Microsoft Exchange 2003, Microsoft Office, Windows 7, Windows, Microsoft Windows 2003, Windows XP, NEC, Novell, operating systems, operating system, PBX, peripherals, Policies, processes, purchasing, servers, SLA, SQL, Symantec, technical support, phones, Video, Vista, web servers, WAN, Windows Server   