         FLIGHT MANAGER       Summary    I am an enthusiastic, fun and dedicated professional with exceptional communication, account management and conflict resolution skills. I have a passion for building relationships and providing exceptional customer service. Motivated by competition, Self-starter, and an effective team member.      Highlights          Professional Summary   Core Qualifications  Negotiation  De-escalation  Customer Service  Conflict Resolution  Account Management  Time Management  Sales  International Logistics  Project Management Strong interpersonal skills    Skilled in MS Office  Customer-oriented  Skilled multi-tasker  Exceptional customer service skills                Experience     January 2013   to   Current     Company Name          Flight Manager        Manage daily operations for 80 to 120 aircraft and strengthen relationships with assigned crew members to ensure a seamless travel experience for the client.  Responsible for gathering and disseminating timely information to remedy disruptions caused by, but not limited to weather, human error and aircraft abnormalities.  Provide a timely, professional and educated resource to crew members by thoroughly researching every concern and calmly resolving elevated issues.  Train, mentor and act as a resource to new team members.  Collaborated with leadership to create new communication tools for faster and more effective communication between departments.         January 2012   to   January 2013     Company Name          Sales Associate        Responsible for greeting customers and providing an enjoyable shopping experience through excellent customer service, product knowledge and communication.  Hired as a permanent employee after being hired to seasonal help resulting from high productivity.  Independently designed store visuals using guidance from corporate standards.         January 2009   to   January 2013     Company Name          Front Desk Coordinator        Responsible for proving customer service, database instruction and fielding phone calls.  Spearheaded the creation of an interactive advertisement/ exibit for a school play showcasing students writing and acting talents.          Education     2013     Kent State University            Bachelor of Applied Studies              Skills    Account Management, conflict resolution, client, excellent customer service, Customer Service, database, instruction, leadership, Logistics, mentor, Negotiation, Project Management, researching, Sales, Self-starter, phone, Time Management   