         PARK OPERATIONS HOSTESS         Summary     Highly experienced in banking, customer service, data entry, publicity, editing, and a wide range of computer skills   Software (PC and MAC environments): Computerized cash registers, invoice, scheduling, and inventory software, Microsoft Windows® and Microsoft Word, Excel, OneNote, PowerPoint and Photoshop.   A strong literary background coupled with up-to-date technological knowledge.       Highlights         Software (PC and MAC environments): Microsoft Windows® and Microsoft Word, PowerPoint, Excel and Publisher      Time management  Meticulous attention to detail  Excellent communication skills  Strong problem solver  Multi-line phone proficiency  Filing and data archiving            Accomplishments      Data Organization     Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.    Multitasking     Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.    Customer Service     Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.         Experience      Company Name    City  ,   State    Park Operations Hostess   09/2014   to   Current       Provide exceptional guest service by greeting and interacting with guests, answering questions and resolving guest issues Ensure safe and efficient line speed and crowd flow through park rides and stadiums Operate and monitor ride systems following all company safety policies and procedures, including proper loading/unloading of guests and ride evacuations Perform and record guest counts hourly and communicate to other departments as needed For special events, staff gates and pathways to direct guests to attractions Assist with park emergencies including inclement weather.          Company Name    City  ,   State    Activities Associate   02/2014   to   10/2014       Presenting programs in front of groups of participants of varying ages Assisting in the implementation of various group activities Handling reservations and accepting cash and credit card payments Recording inventory of equipment and ensuring that equipment is functional.  Checking out and returning various equipment for guests Assisted guests with planning their schedules at the resort and recommended activities and events based on their needs.  Senior Publicist for Sharyn McCrumb, New York Times Bestselling Author.          Company Name    City  ,   State    Senior Publicist   06/2006   to   05/2014       Cash and check deposits, process loan expenses and open new accounts Created and developed publicity strategies to drive business goals Pitched and secured print media, television, online and radio interviews Developed press materials such as press releases and kits, fact sheets and related communication Built and maintained relationships with media personnel Oversaw tours and media events Achievement: Hired as publicist; promoted because of demonstrated management skill and innovative ideas.          Company Name    City  ,   State    Certified Senior Teller   07/2012   to   05/2013       Maintained appropriate cash limits, cashed checks, established deposits, and issued cashier's checks, cash orders, traveller's checks, money advances, and funds transfers.  Cash and check deposits, process loan expenses and open new accounts.  Perform cash management, customer service, balance cash drawer and petty cash management.  Achievement: Hired as junior teller; promoted because of accurateness, pace, and skills.          Company Name    City  ,   State    Manager   04/2004   to   10/2010       Supervised and trained employees, answered phones, accepted reservations and took payments; was in charge of general care and cleanliness of facility.          Education      Bachelor of Arts  :  English Literature   2010     Roanoke College  ,   City  ,   State  ,   United States    GPA:   Cum Laude Graduate Cum Laude     Cum Laude English Literature Graduate Cum Laude              2006     North Cross School  ,   City  ,   State              Certifications    Certified in Lifeguarding, CPR, AED, and First Aid through the American Red Cross.      Interests    2006 Regional Champion, English Speaking Union Shakespeare Monologue and Sonnet competition.      Languages    Conversational knowledge of Spanish language. Ability to read and write French and Spanish.      Professional Affiliations    Sigma Tau Delta International English Honour Society Member
Kappa Delta Pi Honour Society Member
President (2010-2011) and founding student member of Roanoke College Peace and Justice Association
Member of Ruritan Club (Catawba Chapter) January 2004-May 2010      Skills    balance, cash management, cashier, CPR, credit, customer service, special events, First Aid, French, functional, funds, inventory, MAC, materials, Excel, money, PowerPoint, Publisher, Microsoft Word, personnel, policies, Presenting, press, press releases, print media, Publicist, publicity, radio, read, Recording, safety, Spanish, Spanish language, phones, television, Author      Additional Information      Honours and Activities
2006 Regional Champion, English Speaking Union Shakespeare Monologue and Sonnet competition.     