         FINANCE OPERATIONS/ SUPERVISOR MANAGER         Professional Summary     Looking for a position as Manager in a company that provides an open environment with many opportunities for continuous growth.I am highly motivated achiever who is recognized for combining program excellence, integrity, and innovation with best practices and disciplined attention to achieving immediate and long-term goals and objectives       Core Qualifications         Microsoft Office 2010 Window XP (Word, Power Point, Excel, Access), Vista, People Soft, Ensemble, Vantive/Newt, Agent Works, Web Client, TotalView/IEX, Internet Explorer, 1SourceCenter Connect,ICare , Call Support Tools. Amdocs, Exony &Cisco systems ,10-key by touch:     Strong leadership skills  Exceptional at resolving complex problems  Excellent communication skills both verbal and written  Good at presentations and conducting trainings for employees  Energetic, creative, and great ability to motivate others  Great interpersonal skills and the ability to resolve customer complaints and internal conflicts  Time-management and multi-tasking skills            Experience      Company Name    City  ,   State    Finance Operations/ Supervisor Manager   09/1999   to   02/2012             Company Name    City  ,   State    Customer Relations Manager    03/2012   to   Current       Supervise and manage the daily operations of employees.  Successfully led key projects which resulted in employee of the month.Monitor employee performance to ensure goals and objectives are met and/or exceed and that quality control techniques are utilized by each employee.  Responsible for customer satisfaction and the implementation performance and service standards related to Sprint Nextel Direct Service.  Prepare daily reports of key milestones as management tool to ensure that performance levels for each employee are properly documented for use during the mid-year and annual evaluations.  Ensure new hires are familiar with the day to day administrative operations of the organization and have all the necessary tools to perform daily tasks efficiently and effectively.  Field questions when necessary.  Counsel employees on defining career and work related goals and objectives.  Advise employees when necessary of opportunities and/or training that would enhance career opportunities at the company.  Knowledge of principles and processes for providing good customer and personal service.  Developed yearly and monthly team building actives for employees and upper management.  Responsible for tracking customer claim information in system database and negotiating resolution of complaints that can be handled on the local level.  Processed complaints resulted in 95% resolution to the satisfaction of both the customer and the company.  Assist customers with routine requests, questions, and concerns regarding various store policies and their accounts.  Research billing inquiries to ensure customers receive the best service possible.  Work in conjunction with upper management/ director to identify performance gaps and develop departmental budget and controls in the operations.  Provide written and verbal feedback regarding work results.  Develop and implement processes and/or operational improvements to enhance efficiency and effectiveness of the  operations.  Ensure that productivity meets or exceed service and quality standards.  Successfully developed and implemented several creative employee incentives for processing regional, government and corporate collections and establishing new accounts.  Successfully refined and implemented new projects focused on aiding the Center in processing collections more efficiently and effectively closing gaps in process.  Prepare daily reports of collection and customer care receipt transactions and disbursements.  Reconcile daily accounts payable, accounts receivable and cash receipt transactions in general ledger.  Ensure that all monetary transactions are properly documented.  Review and monitor reports as required (i.e., daily time sheets, budgets, etc.).  Interface with other business units to ensure timely completion of work.  Outstanding interpersonal, motivational and presentation Driving business decisions.  Can think strategically in order to create a vision and set company direction.  Generating innovative ideas that are cost-effective ensuring profitability to the company.  Implementing change in the work process to optimize productivity.  Presenting the monthly performance in the monthly review meetings.  Ensuring that the employees adhere to the company's rules and are in sync with the company's mission and value.  Delegating tasks to the subordinates.  Negotiate and manage agreements through business contract process.  Managing client relationships to build a reputation for excellent service and generate repeat business Informed the customers about the advantages and ease of use of credit cards the company offers.          Education      Early CHildhood education/ computer Science. 

1996 Certificate in Early Childhood Education  :  Early Childhood Education    1995     Community C COLLEGE OF DENVER  ,   City  ,   State  ,   USA            Certificate in Early Childhood Education  :  Early Childhood Education   1996     EMILY GRIFFITH OPPORTUNITY SCHOOL  ,   City  ,   State  ,   USA            Diploma  :  General Studies    1993     GEORGE WASHINGTON HIGH SCHOOL  ,   City  ,   State  ,   USA    GPA:   Rewards and recognition 2004-2006 Circle of Excellence Recipient 2012 Crown Perks winner 2013 Crown Perks winner 2014 Pinnacle Perks winner             Professional Affiliations     Owner of Nonprofit organization  Co Founder& Executive Director of Lug- N - Nuts Car Club  Member of Colorado Low-rider Alliance       Skills     10-key by touch, accounts payable, accounts receivable, administrative, billing, budgets, budget, Cisco, closing, interpersonal, credit, Client, customer satisfaction, customer care, database, direction, Driving, general ledger, government, Internet Explorer, team building, director, Managing, meetings, Access, Excel, Microsoft Office, Power Point, Window, Word, Works, negotiating, People Soft, policies, Presenting, processes, quality, quality control, Research, Vantive, vision, Vista, written    