         HR SPECIALIST       Summary    Results-driven professional with comprehensive experience in human resources, customer service, and financial services; strengths include problem-solving, strategic thinking and creativity; known as a self-motivated individual with the ability to work well with others in fast-paced environments with outstanding communication skills.      Highlights          Recruiting  Employee relations  Personnel records maintenance       New hire orientation  Exceptional interpersonal skills  Workday proficient            Accomplishments     dlodldl       Experience      HR SPECIALIST     Jul 2013   to   Current      Company Name   －   City  ,   State     Support the HR Operations Service Delivery model by serving as a primary contact for escalated issues related to Human Resource Services (e.g., employee benefits, recruiting, on-boarding, relocation, leaves of absence, workforce administration, etc).  Actively listen, interpret and articulate the needs of the customer (employees, Human Resources team members and management) to ensure timely research and resolution of escalated issues.  Monitor and maintain case management / ticketing queues to ensure cases are assigned and resolved within stated service levels, as well as to ensure accurate documentation of case status and issue resolution.  Seek guidance on more complex issues from senior team members and/or internal/external partners as needed, as well as follow established approval processes for all issues requiring resolution outside the standard.  Provide support to Sr.  HR Analysts, HR Analysts and management with special projects as required.  Work with human resources support center to monitor and maintain the highest level of quality service and employee satisfaction.  Handle sensitive employee data with the utmost of discretion.  Preparation and review of specific reports, as well as coordinate and assist in the uploading of mass data changes as needed.  Maintain library of process documents (SOPs, Job Aids, etc.) to ensure accuracy, efficiency and version control.  Partner with service delivery team members to review and recommend process improvements and enhancements.  Maintain employee records through imaging and indexing documents appropriately.  Assist with invoice reconciliation and processing, document preparation review and other similar administrative duties as assigned.         STAFFING SPECIALIST     Jun 2008   to   Jun 2013      Company Name   －   City  ,   State     On-site point of contact for Co-op/Intern program Completed applicant tracking in Hire systems Responsible for on-boarding of co-ops/interns-payroll/creation of Identity Manager accounts/badging Facilitated New Hire Orientation Processed various workflow forms as needed Interfaced with co-op/interns, managers and contractors when appropriate Conducted exit interviews with co-ops; terminate them from the system Other duties as assigned.  Conducted new employee orientation to foster positive attitude toward organizational objectives.         STAFFING COORDINATOR     Aug 2007   to   Apr 2008      Company Name   －   City  ,   State     Responded to associate benefit questions; researched and resolved Assisted with coordinating and conducting HR-related training and other workshops Maintained current knowledge of HR practices, laws, and regulations Addressed/escalated customer issues and concerns-payroll/benefits/badging Assisted Staffing Specialists with Benefit refunds, Workers Compensation, Jury Duty, STD/LTD form preparation Interfaced with candidates, managers and associates when appropriate Produced daily staffing team reports Facilitated New Employee Orientation Conducted phone-screens over the phone with applicants Conducted interviews with applicants Special projects as assigned.         RECRUITING COORDINATOR     Sep 2004   to   Aug 2007      Company Name   －   City  ,   State     Conducted phone interviews with applicants.  Developed and enhanced effective relationships with colleges and universities, job fair groups, business associations, advertising and recruitment agencies, and other key resources for sourcing candidates to fill internal positions.  Teamed with business line managers to identify, recommend, and interview the most qualified candidates.  Functioned as a liaison between assigned business line(s) and human resources to capitalize on company-wide recruitment initiatives, events, opportunities, and practices.  Represented U.S.  Bancorp in the community; proactively sought opportunities to source candidates.  Performed many duties involving employee communications, such as pre-employment screening, responded to routine questions regarding human resources' policies and procedures, identified potential issues, etc.  Maintained and distributed current employee information.  Answered questions from employees regarding personnel issues.  Instructed and assisted employees in the completion of forms.  Delivered New Employee Orientation training.  Recruited and interviewed 25 applicants per week  Conducted new employee orientation to foster positive attitude toward organizational objectives..         CUSTOMER SERVICE REPRESENTATIVE     Feb 2001   to   Apr 2004      Company Name   －   City  ,   State     Answered inbound calls for 401(k) customers.  Placed outbound calls as a follow-up to customer concerns pertaining to their 401(k) plans.  Processed numerous transactions on 401(k) customers' accounts, i.e.  loans, withdrawals, exchanges.  Investigated pending issues on 401(k) customers' accounts, i.e.  address changes, changes in employment status.         TRUSTEE BOARD MEMBER     Sep 2014   to   Dec 2015      Company Name   －   City  ,   State     Appointed by the church's pastor to the board to assist with making decisions for the church.  Served as financial secretary, processing payroll checks for those on church payroll.  Assisted with analyzing and amending the church's budget as necessary.  Conducted quarterly business meetings with other board members providing financial update of the church to the members.         Education      Masters  ,   Public Administration   May 2006     Northern Kentucky University   －   City  ,   State     Public Administration       Bachelor of Arts  ,   English Writing   May 2002     Northern Kentucky University   －   City  ,   State     English Writing       Affiliations     doldldld       Skills     articulate, benefits, case management, employee communications, Human Resources,  payroll, processing payroll, personnel, policies, processes, quality, recruiting, research, Staffing, phone, workflow    