         HR CONTACT CENTER SPECIALIST       Summary    Forward-thinking professional with various experience in human resources, sales, customer service and education, offering excellent communication and computer skills; highly organized and meticulous.      Skills          MS Office Suite  Self-motivated professional  Team leadership  Meeting deadlines  Time management skills              Experience     07/2016   to   Current     HR Contact Center Specialist    Company Name   －   City  ,   State      Answer and resolve employee and people-manager issues including navigational support and processing corrective transactions when required.  Provide advice on how to complete requests and/or options for next steps based on scenarios.  These could include; guidance related to completing HR responsibilities (year- end compensation, mid-year and year-end processes, resource planning), guidance related to making employee data changes (new hires, transfers, terminations, retiring), guidance related to the administration of employee programs (Service recognition, PTO/Vacation entitlement, time administration).  Maintain adherence to all audit/compliance and regulatory requirements.  Provide support on all HR policies, processes, and procedures including knowledge of Benefits and Payroll processes and transactions, people-manager responsibilities and employee programs and services (including navigational support of all HR systems) to the employees, people-managers and the HR community.  In addition to the above duties: I have taken the initiative to be a part of the new hire training, women in leadership and support to my colleagues by helping them improve their metrics and quality of their calls.  In displaying this leadership, my leadership is providing me the opportunity to be a part of more projects that come down the pipeline.         10/2014   to   07/2016     Admissions Representative    Company Name   －   City  ,   State      Conduct face-to-face or personal interviews, telephone interviews and e-mail correspondence to identify high
school and adult student prospects to determine their educational needs, concerns and interests.  Closely assists and mentors students through the Admissions process.  Ensure compliance with applicable Company policies and procedures, laws and regulations.  Participates in school retention efforts by maintaining productive contact with his/her active students through graduation.         05/2014   to   10/2014     Recruiting Coordinator           03/2014   to   05/2014     Branch Coordinator    Company Name   －   City  ,   State      Conserve database for storage and retrieval of assessments.  Participate and coordinate (where appropriate) job fairs sponsored by HTI and clients.  On site coordination of interview activity; run e-verifies, uphold payroll information by collecting, calculating, and entering data.  Bring up-to-date payroll records by entering changes in exemptions, job title and departments.  Resolve payroll discrepancies, maintain payroll operations by following policies and procedures and protect
payroll operations by keeping information confidential.  Compile interview packages for exempt and non-exempt; perform criminal background checks and other
duties as required in support of the team.  Maintain and manage all front desk operations.  Track and monitor branch applicant flow.  Weekly data entry of all applications received.  Manage and direct all office traffic.  Answer and screen all incoming phone calls and transfer as needed.  Schedule weekly orientations from the candidate pool identified by recruiters.  Responsible for overall maintenance of the filing systems and other duties as required.          Education and Training     June 24, 2013     MBA  :   Business Finance    Strayer University   －   City  ,   State      Business 4.0 Graduated with honors Finance       May 7, 2011     Bachelor of Arts  :   Communication concentration Mass Communication    Fayetteville StateUniversity   －   City  ,   State      Communication concentration Mass Communication 3.583 Graduated Magna Cum Laude
*Dean's List        Personal Information    https://www.linkedin.com/in/e-april-bradford-14241955      Activities and Honors    Greenville Society for Human Resource Management (GSHRM) (2015-2016) Society for Human Resource
Management (SHRM) (2015-2016) Treasurer/Guardian of chapter's funds/Chair of Budget and Finance
Committee-Pi Zeta Omega Chapter of Alpha Kappa Alpha Sorority, Inc. (2014) Alpha Chi National Honor
Scholarship Society (2013-2015) Golden Key International Honour Society (2012-2015) Golden Key
International Honour Society Education and Literacy service director (2012) Connections Committee chair- Delta
Alpha Chapter of Alpha Kappa Alpha Sorority Inc. (2010-2011) Alpha Kappa Alpha Sorority Inc. 2010-present:
Delta Alpha chapter (2010-2011) Pi Zeta Omega Chapter (2013-2014)      Skills    Benefits, Interpersonal skills, clients, data entry, database, e-mail, filing, HR, leadership, Team leadership, MS Office Suite, office, Multi-tasking, next, Payroll, policies, processes, quality, Recruitment, Self-motivated, Staffing, telephone, telephone etiquette, phone, Time management, year- end, year-end      Additional Information      Additional Information
*https://www.linkedin.com/in/e-april-bradford-14241955     