         RESERVATIONS AGENT/FRONT DESK AGENT/GUEST SERVICES AGENT/PBX OPERATOR           Summary    Highly motivated and effective Sales Representative/Administrative Assistant with
extensive experience in
hospitality and office settings. Excel at organization and multi-tasking in fast paced,
dynamic, and fluid
environments. Accomplished in managing and coordinating various tasks and schedules.
Proven successful in
designing and executing community building and fund-raising events and activities. Strong
team member,
capable of leading and motivating others.
Very detail oriented and professionl      Skills          amp; Strengths  Executive & Administrative Support ~ Fluent in English, Farsi, Urdu, and Hindi  Customer Service ~ Telephone & Front Desk Reception  Organization ~ Filing, Database & Records Management  Research ~ Microsoft Office  Lightspeed  Starguest                Experience      Reservations agent/front desk agent/guest services agent/pbx operator    January 2016   to   Current     Company Name   －   City  ,   State      Generate booking requests and passenger attraction/transportation bookings
Answer and screen customer calls
Explain and sell our transfers and day tours, including up selling services
Process payment and attraction ticketing
Resolve product or service problems
Data entry and inventory accounting
Greet guests and complete the registration process to include, but not limited to,
inputting and retrieving information from the computer, confirmation of guest information
and room rate, selection of rooms, coding electronic keys, promoting marketing programs,
providing a welcome packet and ensuring guest knows location of room and/or has a bell
person accompany him/her
Assist guests with check-out including, but not limited to, ensuring rooms and services
are correctly accounted, using the point-of-sale system, handling money, processing credit
and debit cards, accepting and recording various forms of payment, converting foreign
currency, making change and processing gift certificates and cards
Demonstrate a thorough knowledge of hotel information including, but not limited to, room
categories, room rates, packages, promotions, the local area and other general product
knowledge and answer guest questions and inquiries
Use up-selling techniques to promote hotel services and facilities and to maximize room
occupancy
Respond to guest inquiries and requests and resolve issues in a timely, friendly and
efficient manner
Field guest complaints, conduct research and resolve and negotiate solutions for guest
satisfaction
Receive, input, retrieve and relay messages to guests.  Answer heavy volume phone calls.  Work closely with Housekeeping, Engineering Department
Assist operations manager and sales department with adminitrative duties.          Customer Service Lead    January 2015   to   January 2016     Company Name   －   City  ,   State      Welcome and greet customers, modeling a positive customer service spirit while exhibiting
a friendly and helpful attitude
with customers and associates.  Work with the store management team to set expectations
and achieve service standards at
the front of the store through high quality storefront presentation and through
empowering associates to ensure customer
satisfaction.  Provide leadership to Service Associates working at the registers and
coordinate register activities.  Partner with
store management to interview and hire new team members.  Contribute to maintaining a safe
and secure store environment.  Serve as Manager on Duty by providing store leadership during a closing shift.          Sales Representative    January 2013   to   January 2017     Company Name   －   City  ,   State      Order, maintain, and replenish merchandise apparel at eight (8) high-volume Southern
California retail stores.  Provide
customer service, as needed, to promote product sales and communicate effectively with
clients, other sales representatives,
and the CEO.  Take warehouse inventory and process, label, and sort warehouse shipments.          Human Resources Assistant    January 2012   to   January 2013     Company Name   －   City  ,   State      Provided administrative and coordinator services within the Human Resources department,
as well as performed
administrative tasks for the accounting and engineering departments.  Additional
responsibilities included answering
phones, updating employee information, maintaining and ordering company supplies, enter
company-wide timesheets,
scheduling meetings, coordinating luncheons and company-wide events, ensuring seamless
employee communication,
conducting security screenings for site entry, and record keeping.  Assigned to provide administrative and coordinator services to CBRE, the facilities
management company for the Edwards
LifeSciences Headquarters.  Coordinated with accounting department for payroll, tracked
and managed time sheets, billing,
invoices, packing slips, and utility bills.  Communicated with vendors for month-end aging
reports and statements.  Handled
heavy volume calls and emails from clients regarding facility needs.  Created work orders,
scheduled events, addressed basic
maintenanceneeds and supply requests.  Communicated with facilities engineers, clients,
and vendors.  Created, activated,
and deactivated facilities access badges, dealt with security, parking, and Human
Resources issues.          Human Resources Assistant    January 2004   to   January 2006     Company Name   －   City  ,   State      Aided with the oversight of 93 employees and 30 attorneys.  Handled multifaceted clerical
tasks including data entry, records
management, billing and communications.  Supported in the planning and coordination of
Human Resources (HR) activities;
compiled and organized personnel records and confidential employment records.  Assisted
with the administration of day-today
HR operations, departmental developments, HRIS, employee relations, training and
development, benefits, compensation,
executive administration, and recruitment.          Education and Training      Associates Degree        Saddleback Community College   －   City  ,   State              Legal Administrative Assistant Certificate        South Coast College   －   City  ,   State                Skills    accounting, administrative, Administrative Assistant, Administrative Support, basic, benefits, billing, clerical, closing, credit, clients, customer
satisfaction, Customer Service, Data entry, Database, debit, employee relations, Fluent in English, facilities
management, Farsi, Filing, forms, Hindi, HRIS, Human
Resources, Human Resources, HR, inventory, leadership, Legal, marketing, meetings, access, money, Microsoft Office, modeling, payroll, personnel, coding, quality, Reception, record keeping, recording, recruitment, Research, retail, selling, sales, scheduling, store management, Telephone, answering
phones, phone, transportation, Urdu   