         INFORMATION TECHNOLOGY INSTRUCTOR       Summary    Seventeen years experience in the information technology field. Seven years experience in curriculum design and computer based training development. Group and project management experience for over twelve years. Advanced problem solving skills and expertise. Advanced customer service training and experience Curriculum          Data Analysis          Other · Curriculum design          · Advanced Data Analysis          · Student counseling · Learning analysis          · Market analysis          · Customer service training · Advanced planning          · Training success evaluation         · Team building · Articulation and development          · Quantitative project analysis       · Project management · implementation          · Qualitative project analysis        · Advanced conflict resolution · Evaluation          · Advanced user experience          · Market driven planning expertise · Computer based training design          data analysis      Highlights        Media Design          Productivity          Other · Photoshop          · Microsoft          · Network Management · Premier          · Word          · Novell Console 1 · Illustrator          · Excel          · Microsoft Networking · InDesign          · Powerpoint          · Cable Wiring Standards · Flash          · Project          · Machine Hardware · Dreamweaver          · Outlook          · Windows OS installation & · Fireworks          · iLife          Repair · Soundbooth          · Pages          · Mac OS Installation & Repair · QuarkXpress          · Numbers          · Virtualization · Camtasia          · Keynote          · Parallells · HTML Coding          · iMovie          · VMware, Desktop & Fusion · PHP / Database connection          · iPhoto          · Course Management Software            Experience      Information Technology Instructor ...................................................................................................................     Jan 2012   to   Current      Company Name   －   City  ,   State     Manage student learning needs.  Create Curriculum for IT Program.  Manage two part time instructors.  Teach three classes of twenty-two students each class per day.  Manage open entry/open exit curriculum for all training in the program.  Verify training outcome reports to maintain COE standards.  Data metric analysis of student progress throughout the course.  Answer questions of potential students and parents.  Review and update training standards as needed.  New curriculum development according to market requirements Customer service training tailored towards IT students Partner with fellow instructors to provide cross training and student interaction Work with student services to assure student success Counsel students on learning methods and methods for improvement.         Help Desk Manager ­ Campus D .....................................................................................................................     Jan 2010   to   Jan 2012      Company Name   －   City  ,   State     Manage incoming troubleshooting calls from four state agencies.  Assisted help desk staff members in resolving customer requests with first call resolution.  Create and specify computer standards for the Utah Dept.  of Health.  Trained fourteen help desk staff members on help desk phone client installation and usage.  Software management for Dept.  of Health.  Manage new user creation procedure for state departments of Health & Natural Resources.  Created new user training documentation for thirty help desk staff members in the State of Utah.  Provide remote control support for customers throughout the state.  Customer friendliness reported on several occasions to management staff, commended for ability to teach customer how to utilize their technology more effectively.         Media Designer ..................................................................................................................................................     Jan 2009   to   Jan 2010      Company Name   －   City  ,   State     Prepare training curriculum for preparedness trainings.  Designed eighteen computer based training courses for the department of Health's management staff training over one hundred managers providing significant cost savings.  Coordinated information technology needs for fifty preparedness staff members.  Designed cover art and the multimedia presentations to give trainees after sessions, prepared over one thousand take home packets for various trainings.  Served as technical lead staff member for the Utah Department of Health's training and education center.         Technical Support Specialist ............................................................................................................................     Jan 2002   to   Jan 2009      Company Name   －   City  ,   State     Provided advanced level technical support for department staff in computer repair and service.  Inventory control for department of health hardware.  Created Technology standards for division of Health systems improvement.  Served on advisory committee for mobile device policy creation.  Updated department travel system from paper to online.         Education      Masters of Education  ,   Learning & Technology   2012     Doctorate of Education; Higher Education, Ed.d ...........................Concordia University M.Ed. ............................. Western Governor's University         Learning & Technology       Bachelor of Science  ,   Information Technology Management   Information Technology Management       B.S. .........     2010     Western Governor's University                Associate of Applied Science  ,   Multimedia Technologies   Multimedia Technologies       A.A.S .........................     2003     Utah Valley University                Skills    Photoshop, Premier, art, Cable, Hardware, computer repair, curriculum development, client, Customer service training, Database, Department of Health, documentation, Dreamweaver, Fireworks, Flash, help desk, HTML Coding, Illustrator, InDesign, information technology, Inventory control, Mac OS, market, Excel, Microsoft Networking, Outlook, Powerpoint, Windows OS, Word, multimedia presentations, Natural, Network Management, Novell, PHP, progress, QuarkXpress, staff training, technical support, user training, phone, troubleshooting, Wiring   