         PRODUCT SPECIALISTS       Professional Summary    To obtain a Merchandising position within a company to provide a style and culture that exudes ones present mindset of the retail industry. Ultimately to provide an excellent customer experience in order to maximize revenues and market share to receive a healthy return on investment.      Experience     08/2014   to   Current     Product Specialists    Company Name   －   City  ,   State      Responsibilities for this role include receiving and answering customer inquiries and requests  regarding products, orders, pricing and other services offered and providing operational support for Garmin's consumer electronic products and working with customers to determine which products, accessories and plan of action best serves the customer's individual needs. Other responsibilities include:   Remain current on changes in policies, procedures, and product offerings   Report any and all out-of-line conditions affecting customer satisfaction   Develop and maintain department and company image and philosophy to the public   Become highly knowledgeable in the specifications, capabilities and operation of Garmin products   Answer customer technical inquiries regarding Garmin products via telephone, letters, fax and electronic mail   Monitor, document and report failure trends in Garmin equipment   Identify and recommend improvements in Garmin products, documentation and procedures   Review special circumstances and authorize warranty service when deemed appropriate.         09/2012   to   08/2014     Assistant Manager/Manager    Company Name   －   City  ,   State      Deliver premium customer service   Driving sales goals to meet and exceed company standards   Training and hiring current and new employees   Implementing company visual merchandising standards   Responsible for paperwork regarding payroll, managing hours, and daily operations Manage employees and set individual goals that allow for personal and growth of business   Work with district manager to implement loss prevention standards through weekly audits and customer awareness.         06/2012   to   09/2012     Apparel Sales Lead    Company Name   －   City  ,   State      Implementing the merchandise presentation standards and signage of the apparel department to meet company standards and maximize profits   Supporting company standards of selling and customer service   Assisting the store management team with general supervision in the store in accordance with company policies and procedures including opening and closing the store and front end coverage as assigned   Complying with cash office procedures and preparing deposits and balancing cashiers Compliance to loss prevention standards and audit requirements.         07/2010   to   05/2012     Team Scout Coordinator    Company Name   －   City  ,   State      Set up in store displays, maintain and change out graphics.  Move product to optimize location on floor/shelf.  Refresh product presence to ensure full and neat presentation of available inventory.  Provide in store support around key marketing programs, initiatives and major product launches   Educate retail managers and sales associates on Under Armour in store programs, sales initiatives, product launches and corporate merchandising guidelines   Provide a high level of customer service within Under Armour merchandise areas, the location of which within the store to be based on season, launch and/or event.         09/2009   to   07/2010     Footwear Specialist    Company Name   －   City  ,   State      Assist customers with footwear needs Knowledge of all types of athletic footwear   Stock and remodel footwear sales floor to company standards weekly based on company initiatives and weekly planner.  Loss Prevention measures taken daily by daily self audits and weekly shakedowns of stockroom   Work closely with management to maximize sales and generate new customers   Provide exceptional customer service needs.         12/2006   to   08/2009     Sales Associate / Assistant Manager    Company Name   －   City  ,   State      Assist customers with sportswear and equipment needs   Achieve daily sales goals through customer satisfaction   Stock and remodel store sales floor to emphasize new product and in-season sports.  Supervise and train employees on company brand standards through workshops and weekly meetings.  Complete daily and weekend ending paperwork to present business results to district manager.  Handle daily deposits and store reports.          Education     12 2009     Bachelor of Science Hotel and Restaurant Administration 	        Degree  :   Hospitality    University of Central Missouri   －   City  ,   State      GPA:   GPA: 3.0     GPA: 3.0         Skills     customer satisfaction, customer service, documentation, Driving, electronic mail, fax, graphics, hiring, inventory, letters, Loss Prevention, managing, marketing, meetings, merchandising, office, neat, payroll, philosophy, policies, pricing, receiving, retail, selling, sales, supervision, telephone, workshops    