         SALES ASSOCIATE         Summary      Reliable and friendly worker who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience.   Highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.     High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently.           Highlights          Cash handling accuracy  Organized  Time management  Detail-oriented      Excellent multi-tasker  Strong communication skills  Proficient in MS Office  Flexible schedule            Accomplishments      2014-15 ASU Scholastic Award  2010-2014 Westview High School Honor Roll  Proficient in Microsoft Office (Word, Excel, PowerPoint), Valid Driver's License, Food Handler's Card        Experience      Company Name     June 2015   to   Current     Sales Associate   City  ,   State       • Ensure great customer service by assisting in location, availability and selection of merchandise     • Maintain store selling floor, fitting rooms, visual displays, presentation and conditions    • Assist in daily store recovery, before, during or after store opening hours    • Promote current sales and promotions to customers, including pricing of merchandise    • Adhere to company policies, procedures, and loss prevention practices    • Complete sales transactions and maintain proper accountability at registers    • Process merchandise returns and exchanges courteously and under company guidelines    • Support all management, leads and sales team at all times          Company Name     December 2014   to   February 2015     Sandwich Artist   City  ,   State      Provided friendly customer service while doing multiple tasks in a busy and fast-paced environment  Prepared prep and sandwiches  Daily cleaning  Exhibits a cheerful and helpful manner while greeting guests and preparing their orders.  Demonstrates a complete understanding of menu items and explains them to guests accurately.  Uses Point of Sale system/cash register to record the order and compute the amount of the bill.   Collects payment from guests and makes change.  Performs Cash-In Procedure- accounting for all forms of money, bread, etc., during the shift.  Prepares food neatly, according to formula, and in a timely manner.  Checks products in sandwich unit area and restocks items to ensure a sufficient supply throughout the shift.  Understands and adheres to proper food handling, safety and sanitation standards during food preparation, service and clean up.  Cleans and maintains all areas of the restaurant to promote a clean image.   Understands and adheres to the 3-step method for cleaning.  Understands and adheres to all quality standards, formulas and procedures as outlined in the SUBWAY� Operations Manual.  Maintains a professional appearance and grooming standards as outlined in the SUBWAY� Operations Manual.  Performs light paperwork duties as assigned.  Completes University of SUBWAY�courses as directed          Company Name     October 2013   to   September 2014     Cashier/Sales Associate   City  ,   State         Folded, straightened, and sorted clothes in Juniors department  Rung up customers and bagged purchases    Smiles and Says Hi!”  Greets all customers and Associates encountered with a smile and encourages others to smile and say hi.    Assists customers in a friendly, courteous manner.  Adheres to the “Yes We Can” policy and efficiently resolves customer's questions and requests.    Supports fellow Associates through Yes We Can actions and behaviors.    Promptly responds to call box/phone pages.Consistently uses the 5 step GREAT program while interacting with customers: Greets Customer, Requests Credit, Explains Email, Asks to complete the Survey and Thanks the Customer.  Solicits, opens and activates Kohl's Charge applications in accordance with Company standards.   Solicits e-mail addresses from customers.    Responds appropriately to POS backup calls and Service Desk calls.   Assists at POS and Customer Service as needed and complies with the Company's “2 in-a-line” standard.  Properly holds merchandise for customers when needed, including returning merchandise not picked up to the sales floor.    Processes rainchecks within Company standards.           Company Name     October 2012   to   September 2014     Sandwich Artist   City  ,   State      Provided friendly customer service while doing multiple tasks in a busy and fast-paced environment  Prepared prep and sandwiches  Daily cleaning  Exhibits a cheerful and helpful manner while greeting guests and preparing their orders.  Demonstrates a complete understanding of menu items and explains them to guests accurately.  Uses Point of Sale system/cash register to record the order and compute the amount of the bill.  Collects payment from guests and makes change.  Performs Cash-In Procedure- accounting for all forms of money, bread, etc., during the shift.    Prepares food neatly, according to formula, and in a timely manner.    Checks products in sandwich unit area and restocks items to ensure a sufficient supply throughout the shift.    Understands and adheres to proper food handling, safety and sanitation standards during food preparation, service and clean up.    Cleans and maintains all areas of the restaurant to promote a clean image.    Understands and adheres to the 3-step method for cleaning.    Understands and adheres to all quality standards, formulas and procedures as outlined in the SUBWAY� Operations Manual.    Maintains a professional appearance and grooming standards as outlined in the SUBWAY� Operations Manual.    Performs light paperwork duties as assigned.    Completes University of SUBWAY�courses as directed           Education      Arizona State University     2018       Bachelor of Arts  :   African American Studies    City  ,   State  ,   United States    08/14-present Arizona State University        Skills    Customer Service, Retail Sales Associate, Cashier,MS Excel,Office, Powerpoint, Word   