         PATIENT ADVOCATE         Career Overview    Skilled medical assistant with the sound knowledge of technical support, medical duties and clerical skills. Excellent communication skills along with very solid customer service knowledge.      Core Strengths          Active listening skills  Energetic work attitude  Strong organizational skills  Healthcare billing proficiency  Clinical training  Medical Assisting specialist  Computerized charting specialist  CPR/BLS certified  Medical coding capability  Talent in obtaining/charting vital signs  Patient positioning understanding  Qualified in specimen collection/processing  Microsoft Office  Spreadsheet development  Insurance processing       Patient charting  Health insurance processing  Insurance eligibility verification  Medical billing  High customer service standards  Conflict resolution proficiency  Proficient with Microsoft Office Suite  Microsoft Word, Excel, PowerPoint  Detail oriented  Planning/coordinating  Excellent quantitative skills            Accomplishments     Honor Roll recipient    OSHA Compliance      Properly disposed of daily biohazard waste in compliance with federal and local regulations.     Customer Interface      Greeted customers upon entrance and handled all cash and credit transactions.    Assisted customers over the phone regarding store operations, product, promotions and orders.      Clinical Skills     Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.         Work Experience      Patient Advocate  ,   09/2014      Company Name   －   City  ,   State     Screen patients to Determine Eligibility   Screen patients in Emergency room, throughout the hospital, and as walk-ins  Help patients apply for Medicaid Coverage  Send application and supported documents to Medicaid office  Follow up with patients and Medicaid office   Verify Insurance using Health XNet  Certify accounts in Medicaid portal so client could bill Insurance  Code account accurately to continue following up         Tech  ,   05/2014   to   08/2014    Company Name   －   City  ,   State     Verified that information in the computer system was up-to-date and accurate.  Developed patient care plans, including assessments, evaluations, and nursing diagnoses.  Helped physicians examine and treat patients by assisting with instruments, injections and suture removal.  Ensured HIPAA compliance.  Maintained patient privacy and confidential patient information.  Tested patients' blood glucose levels.  Obtained vitals for a floor of 10 patients per shift.           Support Center Rep  ,   03/2012   to   12/2013    Company Name   －   City  ,   State      Responsible for Answering Phones  Scheduling Patients  Sending Tech Calls to Triage Nurse  Auditing Charts            Verified that information in the computer system was up-to-date and accurate.  Collected customer feedback and made process changes to exceed customer satisfaction goals.  Provided accurate and appropriate information in response to customer inquiries.  Addressed customer service inquiries in a timely and accurate fashion.          Externship Site  ,   02/2012   to   03/2012    Company Name   －   City  ,   State      PSR I  Responsible For Registering Patients  Answered phones, Scheduled appointments, greeted patients  Responsible for keeping care of the treatment rooms, records of the office and patients, instruments etc.  Responsible for the measuring patient vitals such as temperature, pulse rate, weight, height, blood pressure etc. and record their information in record.  Maintained the data of the patients and office on the computer and keep the records, billing, transactions, books, etc.  Responsible for the sterilizing and cleaning instruments and preparation of the treatment rooms for patients.  Answered phones, schedule appointments, greeted patients, sorted mail, and type the doctor's letters and memos when needed.          Credit Education Specialist/Customer Service Rep  ,   01/2009   to   01/2010    Company Name   －   City  ,   State      Responsible for customer service in the Credit Education division, duties included answering customer inquiries, problem solving and providing detailed information on consumer credit.  Informed incoming callers about services for consumer credit.  Established great communication skills with customers.          Cashier/Shift Manager  ,   01/2007   to   01/2009    Company Name   －   City  ,   State      Managed Cashiers to ensure order accuracy.  Took customer's orders correctly and made sure they received their orders promptly.  Managed team to ensure orders were made correctly and in a timely fashion.  Responsible for cash drawer balance at the end of each cashiers shift.          Educational Background      Certificate  :  Medical Assistant  ,  2011    PIMA Medical Institute   －   City  ,   State  ,   US     PIMA Medical Institute Medical Assistant Certificate Albuquerque, NM 2010-2011 GPA 3.8 Honor Roll recipient.          G.E.D  :    2008    Central New Mexico Community College   －   City  ,   State  ,   US    Central New Mexico Community College	G.E.D Albuquerque, NM 2008        Certifications    EKG CPR Certified CPR Medical Assistant Certificate Medical Assistant      Skills    Answering, Credit, Customer Inquiries, Customer Service, Problem Solving, Receptionist, Retail Sales, Cash, Cashier, Answering Phones, Auditing, Scheduling, Medical Assistant, Medical Assistant Certificate, Access, Clerical, Coding, Cpr, Cpr Certified, Cpt, Data Entry, Ekg, Excel, Filing, Icd, Icd-9, Medical Coding, Outlook, Phlebotomist, Phlebotomy, Sterile, Sterilization, Word, Billing, Schedule Appointments   