         QUALITY ASSURANCE ADVOCATE           Summary    I have recently completed five years of military service with the United States Army. During my tenure in the service, I have acquired training and experience in a variety of areas including human resources management, staff training, operations management, customer service, and personnel administration. As you will note from my resume, I have progressed through several levels of leadership responsibilities and have excelled in consistently exceeding organizational goals for productivity and quality.
Based on my diverse experience, extensive training, and strong work ethic, I am confident that I would quickly become a valuable member of your organization. It would be my pleasure to meet with you in person, to further discuss my qualifications. Thank you for your time and consideration. I look forward to speaking with you by the end of the week.
Sincerely,
Jeanette Bellamy To obtain a position utilizing my skills to achieve organizational goals      Highlights          Troubleshooting proficiency  Microsoft Office expert  Strong ActiveX troubleshooting skills  DHCP/DNS Ethernet and Firewall proficient  MS Office proficiency      Accomplished with mobile devices  Proficient in AVG, Printers, PC Security systems  Patient and diligent  Exceptional telephone etiquette            Experience      QUALITY ASSURANCE ADVOCATE     August 2014   to   Current     Company Name   －   City  ,   State      Time 40 hrs/week Audit and report on customer interactions using the current Time Warner Cable Quality program Utilizing the Time Warner Cable Quality database, recording platforms, and analytics tools, perform trend based auditing and data entry Calibrate for consistency Hold supervisor forums Support New Hire training via role play and mentoring Use of speech analytics to facilitate and monitor trends Active in site level events supporting the Quality initiative (this may include mentoring, new hire support, recognition events, etc.).          SIGNATURE HOME ADVISOR     May 2013   to   August 2014     Company Name   －   City  ,   State      Time 40 hrs/week Responsible for providing quality service to customers via phone in account activation, maintenance, billing, problem solving, modification, enhancement and when required, de-activation.  Maintains a focus on sales culture by upselling products and services to existing customers and making customer retention a priority.  Utilizes a thorough knowledge of billing system functions, order entry processes, TWC marketing strategies and pricing structure, TWC products and services, and troubleshooting of those products and services.  Troubleshoots with TWC subscribers who are having difficulty with video and data services utilizing all available diagnostic tools.          RETAIL SALES CONSULTANT    April 2012   to   April 2013     Company Name   －   City  ,   State      Time 30 hrs/week.  Sold all products and services offered by the Company.  Met all sales objectives and handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders.  Maintained strong knowledge of all Company products, accessories, pricing plans, promotions, and service features.          LEASING CONSULTANT    July 2011   to   April 2012     Company Name   －   City  ,   State      Time 30 hrs/week.  Interacted with prospective and current residents to explain the apartment community and its units, along with the benefits of the living there to achieve maximum occupancy and net operating income.  Responsible for ensuring that the entire leasing process is completed in accordance with the policies and procedures outlined in the Management Excellence Series.  Assisted with preparing leasing paperwork (i.e.  applications, lease agreements, addenda, employment checks, credit checks and leasing move-in packets.), collecting and safeguarding of all monies, maintaining all resident files, and completing of service request forms.          INTERN STUDENT    September 2010   to   May 2011     Company Name   －   City  ,   State      Time 30 hrs/week Analyzed and resolved both simple and complex computer problems Provided effective, courteous, and timely responses to requests for service Maintained confidentiality and integrity of information residing on client systems, as well as physical security of those systems Integrated clients' desktop systems with supported RIT systems and servers.          HUMAN RESOURCE ASSISTANT    May 2008   to   December 2009     Company Name   －   City  ,   State      Time 40hrs/week Conducted either the pre-enlistment and/or the pre-accession interview of applicants Questioned applicants to obtain and/or verify complete data required for entry into the military service Acquired training and experience in a variety of areas including human resources management, staff training, and personnel administration Broke down, assembled, and distributed applicant enlistment record packets for all services Determined types of orders and pertinent information from enlistment documents.          HUMAN RESOURCE MANAGER    November 2002   to   July 2007     Company Name   －   City  ,   State      Time 40hrs/week Completed five years with the U.S.  Army, gained upper-level manager status Participated in the complete revitalization and overhaul of the U.S.  Military in general Supervised employees In/out processing, over 10,000 employee records, customer 			service, and employee personnel actions Led company to receiving one of the top finance awards in the Responsible for database accuracy for more than 20,000 employee records on a daily basis.          Education      Bachelor of Science   :   Business Administration Computer Information Systems  ,   May 2013    North Carolina Central University   －   City  ,   State      Business Administration Computer Information Systems        Master of Science Administration of Justice   :   Law Enforcement Organizations  ,   March 2016    University of Phoenix   －   City  ,   State      Law Enforcement Organizations        Associate of Applied Science   :   Computer Network Systems  ,   December 2009    ITT Technical Institute   －   City  ,   State      Computer Network Systems        Interests    ITT Technical Institute, Gamma Beta Phi Honor Society
  NCCU, Iota Tau Chapter of Phi Beta Lambda, INC      Skills    administrative, Army, auditing, benefits, billing, billing system, Cable, contracts, credit, client, clients, customer 			service, data entry, database, features, filing, finance, focus, forms, human resources management, inventory, marketing strategies, mentoring, order entry, personnel, policies, pricing, problem solving, processes, Quality, receiving, recording, sales, servers, speech, staff training, supervisor, phone, trend, troubleshooting, video      Additional Information      ACTIVITIES
  ITT Technical Institute, Gamma Beta Phi Honor Society
  NCCU, Iota Tau Chapter of Phi Beta Lambda, INC     