         MANAGER         Professional Summary     Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.       Experience      Company Name     May 2013   to   Current     Manager   City  ,   State      New member enrollment and new member services   Drive overall sales to exceed the gym goals   Perform merchandising tasks, such as stocking, re-merchandising, and displaying new merchandise.   Coordinate the overall supervision and training of retail staff to ensure sales performance goals are met.    Hire, train and develop club staff with goals for growth and success in their positions, and within the company.   Performed all duties, ranging from front desk and babysitting to class instruction whenever necessary.   In charge of all digital media functions, such as Facebook, Instagram, Twitter.          Company Name     November 2012   to   May 2013     Manager   City  ,   State      Overseeing the personal training department   Selling and conducting introductory certified personal training sessions   Ensuring trainers/team members are consistent in punctuality, dress code compliance, and customer service focus   Responsible for the successful attainment of company targets, including revenue and client retention          Company Name     January 2012   to   November 2012     Personal Trainer   City  ,   State      Teaching clients proper exercise form using the most current techniques available   Providing clients with the motivation needed to stay focused and feel great   Creating programs designed to ensure clients adhere to fitness programs, attending the gym regularly, and maximizing their total gym experience for optimum results          Company Name     January 2011   to   January 2012     Personal Trainer/Small Group Instructor   City  ,   State      Delivering personal training sessions as well as teaching high quality group fitness classes and driving personal training business growth   Elevating the member experience by actively engaging with members on the fitness floor to enhance their fitness journey   Conducting fitness orientations to drive personal training revenue   Overall accountability for ensuring fitness equipment is maintained and fitness floor meets or exceeds operational excellence standards          Company Name     January 2009   to   January 2010     Quality Assurance Specialist   City  ,   State     Senior Quality Assurance Specialist for Sterling InfoSystems, Inc.    Supervised and corrected orders entered by Order Creation Specialists in order to maintain quality controls and to assist in employee performance and training   Personally managed orders on accounts of high-profile clients   Assure that rigid requirements for client needs and company policies were adhered to by Order Creation Specialists in both internal and external office locations          Company Name     January 2008   to   January 2009     Verifications Specialist   City  ,   State      Determine the appropriate documentation necessary for a variety of background checks, including those regulated by various government agencies, and confirm that they were forwarded to the proper parties   Assess orders to be sure that all related materials were associated with the correct orders in the computerized file systems   Provided additional support on orders by entering data received into the computer system, requesting additional information from related parties and correcting errors on departmental reports          Company Name     January 2006   to   January 2007     Customer Service Associate   City  ,   State      Provided service to patrons by assisting them with their shopping experience   Handled a variety of different check-out transactions for customers in both a timely and accurate manner   Responded to customer needs to ensure that situations were promptly resolved   Accountable for cash register funds, including the preparation of deposits   Assisted with the general store maintenance and stock levels when appropriate          Education      Hofstra     2012       Bachelor of Arts  :   Exercise Science    City  ,   State  ,   USA            Nassau Community College   2016         Psychology/Business    City  ,   State  ,   USA     Attending college to further myself in the fields of psychology, business and management in order to promote my expertise in the aspects of customer service and management overall.         Certifications      American Heart Association CPR/AED Certified   American Council on Exercise Certified Personal Trainer   American Council on Exercise Certified Lifestyle and Weight Management Coach   American Council on Exercise Certified Health Coach   International Fitness Professionals Association Certified Tai Chi-Chi Kung Instructor   Boxing Fitness Institute Certified Boxing Fitness Trainer    Boxing Fitness Institute Certified Advanced Boxing Fitness Trainer        Professional Affiliations     Volunteer - Class Instructor, Peninsula Counseling Center (2014 - present)   Volunteer - Personal Trainer, Personal Training Institute (2011)   Volunteer - Server, New York Military Academy (2006)   Volunteer - Server, U.S. Military Academy/West Point (2006)       Skills     Excellent working knowledge of computer hardware and technology in general. Proficiency with Microsoft Windows and Office applications.    