         SALES ASSOCIATE/MERCHANDISER       Experience      Sales Associate/Merchandiser     Jul 2014   to   Current      Company Name         Investigate and resolved customer inquiries and complaints in a timely and empathetic
          manner.  Run markdown reports, manage store replenishment and analyze buying reports.  Contact customers to follow up on purchases, suggest new merchandise and inform them about
          promotions and upcoming events.  Operate POS system to itemize, open credit accounts and complete an average of 50 customer
          purchases.  Write sales slips and sales contracts.  Plan and coordinate the availability of products for advertising and promotion purposes.  Answer an average of 20 calls per day by addressing customer inquiries, solving problems and
          providing new product information.  Maintain knowledge of current sales and promotions, policies regarding payment and
          exchanges and security practices.  Describe product to customers and accurately explain details and care of merchandise.  Confer with store managers to obtain information about customer needs and preferences.  Monitor and analyze sales records and consumer purchasing trends.  Anticipate consumer buying patterns to create a purchase and inventory plan.  Set and recommend mark-up rates, mark-down rates and selling prices for merchandise.  Complete stock orders and manage inventory levels.  Organize and track departmental receipt flow for new and reorder merchandise.  Partner with sales representatives and managers to coordinate delivery and merchandising
          schedule.  Educate employees on new merchandise during seasonal workshops.         Group Sales Associate     Oct 2003   to   Jan 2008      Company Name         Provided outstanding customer service to existing and potential patrons in order to maximize
          group ticket sales.  Developed new clients by focusing on assigned target markets, with the resulting goal of
          significant increased gross sales.  Produced target market sales analysis reports to track sales trends from year to year.  Provided proactive customer service to donors and patrons interacting via phone, email or in
          person to assist in matters related to ticketing, upcoming events, and membership benefits.  Assisted with organization of prospect lists and coordinating other materials pertinent to
          planning solicitations, cultivation events, and other activities.  Concluded advanced bookings with the box office by preparing all details of group contracts
          through the Tessitura ticketing system.  Followed up with patrons to ensure timely payment and that the client receives tickets and
          materials needed for their performance.  Actively pursued client stewardship opportunities such as hosting clients for dinners,
          performances, and other relationship building initiatives.  Worked with management and various departments to address specific customer service
          requests as needed such as; accessibility accommodations, transportation needs, dining,
          receptions, and tours.         Office Assistant     Sep 1998   to   Oct 2003      Company Name         Managed all day- to -day administrative responsibilities which included; reporting and
          documentation, record keeping, maintaining of files, correspondence, internal/external
          communications.  Planned and developed the conference program, agendas, schedules, sessions, handouts and
          other collateral materials.  Promoted and marketed the conference, created and disseminated brochures, articles, and
          email blast.  Handled administrative details such as registration, payments, and travel/transportation.  Responded to inquiries and ensuring clear communication with speakers, conference
          attendees, and other staff.         Education      Bookkeeping     2018     Stratford Career Institute   －   City  ,   State  ,   Canada          The Training Source, Inc.       Summary    CLIENT RELATIONS | OFFICE OPERATIONS | Performance-driven administrative professional;
          with over 10 successful years facilitating support services and managing fast-paced office operations. I
          have Strong organizational and communication skills. Advanced understanding of customer needs
          with diligent attention to detail, resulting in superior customer service and high levels of client
          satisfaction.      Highlights          People-oriented          Filing and data archiving  Creative problem solver          Payment processing  Quick learner          MS Windows proficient  Exceptional communication skills          Account reconciliation  50 WPM typing speed          Proofreading              Skills    Account reconciliation, administrative, advertising, benefits, brochures, communication skills, contracts, Creative problem solver, credit, client, clients, customer service, delivery, documentation, email, Filing, inventory, manage inventory levels, mark, market sales, materials, merchandising, Office, MS Windows, Office Automation, Payment processing, policies, POS, promotion, Proofreading, purchasing, Quick learner, record keeping, relationship building, reporting, selling, sales, phone, transportation, typing speed, 50 WPM, workshops, articles   