         AGENCY SALES RESOURCES       Summary    Seeking to secure a position with a well established company that prides in the growth of its employees. With
the ability to showcase versatile knowledge in auxiliary mechanic I hope to build a lasting partnership with
whom I gain employment.      Skills          2011 - 2012 2014  Regular care coordinator  Perform household task and run errands  Perform personal care activities; hygiene, ambulation, eating, dressing, toileting and shaving  Talk and give company to clients and participate in resident activities  Take and record vital signs  Assist with moving to Bath, bed, and wheelchairs  Take care of pets  Nurse Assistant/Caregiver  Medical Case Management - Fort Worth, TX - 2009 to 2011  Maintain and set up patient rooms  Perform preventive maintenance on emergency equipment  Assist with patient and family education  Assist R.N. and L.V.N with sterile and non-sterile dressing changes  CPR Qualified  Answer multi-line phone, operate fax and copy machine  Prioritize patient daily care according to acuity and scheduled patient procedures Conduct analysis and recommend suitable solutions to real time performance issues (4 years), Handle  inbound calls and provide one-call resolution to problems reported (2 years), Responded to client calls and  provided instructions for troubleshooting (2 years), Provided technical and analytical support at the call  center (1 year), Proficient in MS Excel, word and various database management applications  Proven ability  to learn and operate software applications quickly (8 years), Analytics (1 year), Problem Resolution (Less  than 1 year)              Accomplishments      February 2014 to February 2017
Program: Non Lethal Weapons training to include; OC Certification, Baton Employment, and Close Range
Subject Control (CRSC) Techniques
ADDITIONAL INFORMATION
The machinist deals with a series of different operations associated with machining work.  It requires good
training and skills to handle these tasks and hence, while writing a resume cover letter for the machinist position,
you have to highlight your skills and expertise in handling advanced machines and technology, your keen
interest in learning new technological inputs, professional experience etc.        Experience      Agency Sales Resources     Jan 2017   to   Current      Company Name   －   City  ,   State     Agency Sales Resources - Provide support to State Farm agents and their staff, and to other State Farm
associates .  Providing a remarkable customer experience.  Communicating with customers in a courteous manner using approved scripts via phone or written
correspondence
Provide accurate and timely customer service to external and internal customers, Provide centralized service
to field leaders and agents.  Answer inbound calls, determine purpose of caller and distribute to appropriate personnel.  Proficient in Microsoft Word, Excel, Outlook,.         Personal Care Assistant     Jan 2017   to   Current      Company Name   －   City  ,   State     Assist patients with daily activities, feeding, and personal hygiene.  Administration of medications,
companionship.         Captioning Agent     Jun 2016   to   Dec 2016      Company Name   －   City  ,   State     Caption Telecommunications connections, IVR, Web Communications for the Deaf and Hearing Impaired.  Customer Service Representative, Troubleshooting technical problems; create problem reports.  Ability to multi-task to accomplish workload efficiently using analytical skills.  Ability to maintain accuracy and
production standards.  Technical and Oral communication skills.  Problem solving skills.  Attention to detail and accuracy.         Waitress/Cashier/Hostess     Jan 2016   to   May 2016      Company Name   －   City  ,   State     Operate a cash register including cash transactions, checks, charges.  Greet customers in a timely, professional and engaging manner.  Follow through on all customer questions and requests.  Answer the telephone using the appropriate greeting.  Observe customers and check identification for proof-of-age; deny sale of alcohol to underage or intoxicated
customers.  Maintain check-out area: fill register supplies, bags; wipe counter tops.  Handle customer issues that may arise.  Take food and drink orders.  Meet and greet customers.  Operate cash register and receive payment from customer in cash or credit card.  Provide excellent customer care.  Responsible for the cleanliness and organization of assigned food venue.  Promote positive guest relations.         Education and Training      BA  ,   Psychology ABA   2018     Kaplan University         Psychology ABA       A.A.S  ,   Business Administration General Pre   2017     Navarro College         Business Administration General Pre       JST  ,   Mechanical Machinist Mechanical Engineering   2014     Vincennes University MM A School   －   City  ,   State     Mechanical Machinist Mechanical Engineering         General Studies   November 2012     Cedar Valley Community College         General Studies       Personal Information    Service Country: United States
Branch: U.S NavyRank: E-3        Willing to relocate: Anywhere      Skills    analytical skills, Agency, Attention to detail, call
center, Call Center, Caregiver, Case Management, cash register, Interpersonal communication, Oral communication, CA, CPR, credit, client, clients, customer services, Customer Service, customer care, database management, doors, equipment operation, fax, hoists, HOME CARE, IVR, Listening, notes, Machinist, maintenance schedule, materials, mechanical, MS Excel, Excel, Outlook, word, Microsoft Word, Navy, Naval, Assist patients, personnel, copy machine, Problem Resolution, Problem solving skills, quality, Quality assurance, quick, real time, repairing, Sales, San, schematics, self-motivated, scripts, Telecommunications, telephone, phone, toileting, tops, Troubleshooting, Verbal Communication Skills, record vital signs, written      Additional Information      Willing to relocate: Anywhere
Authorized to work in the US for any employer  MILITARY SERVICE
Service Country: United States
Branch: U.S Navy
Rank: E-3
November 2011 to September 2014
AWARDS
Community of Heros
March 2016
CERTIFICATIONS/LICENSES
Certificate Of Contamination     