         DIGITAL MARKETING LEAD       Summary     Digital marketing professional with experience in sales, marketing and management. Knowledgeable about e-commerce, social media and creative digital design.       Highlights          Digital advertising  Advertising  Customer service-oriented  Excellent written and verbal communicator      MS Office proficient  Effective team player  Dependable and reliable  Calm under pressure            Experience      Digital Marketing Lead   12/2014   to   Current     Company Name   City  ,   State       Maintain the Digital Marketing Board for the Spa and Fitness Center.  Create, edit, and update flyers for the Digital Board regarding current and upcoming events at the Club.  Upload class schedules, class descriptions, and corresponding videos to the Digital Board on a daily basis.          Spa and Fitness Concierge   10/2014   to   Current     Company Name   City  ,   State       Demonstrated excellent customer service to all of the member and their guests.  Compete with co-workers for monthly performance based sales bonuses and incentives.   Recommend specific services to members depending on what he or she is looking for.  Provide adequate knowledge of the services that we provide along with the products that we sell.          Spa and Fitness Concierge   06/2014   to   10/2014     Company Name   City  ,   State       Demonstrated excellent customer service to all of the member and their guests.    Schedule appointments for massages, facials, personal trainers, manicures, pedicures etc.  Recommend specific services to members depending on what he or she is looking for.  Provide adequate knowledge of the services that we provide along with the products that we sell.          Assistant Soccer Director   07/2014   to   08/2014     Company Name   City  ,   State       Head of coaching for 6 week soccer camp with 50 kids ages 4-13 and 7 coaches under me when Director was not present.  Worked directly with the director of the camp to provide excellent training sessions as well as fun organized games.  Demonstrated leadership for the other coaches to follow while participating in each drill and game that the kids played.          Team Leader Sales   06/2013   to   06/2014     Company Name   City  ,   State       Effectively lead the Sales Team and entire Store in driving Sales, Customer Service and Recovery by directing and acting as a role model in an competitive environment.  Shared product knowledge with customers while making personal recommendations.  Maintained friendly and professional customer interactions.  Assisted customers in finding the right products to fit their needs and goals          Customer Service Lead/Sales Associate   04/2012   to   06/2013     Company Name   City  ,   State       Demonstrated that customers come first by serving them with a sense of urgency.  Provide customers with product knowledge while making a sale.  Opened and closed the store, including counting cash,opening and closing cash registers and creating staff assignments.  Worked as a team member to provide the highest level of service to customers.          Director of Soccer   12/2011   to   03/2012     Company Name   City  ,   State       Developed and promoted our soccer tournaments, leagues, classes, and skills clinics through outside sales, cold calls and flyers.  Organized and executed a seasonal recreation soccer league with over 250 kids ranging from ages 6-15.  Coached over 350 kids a week in various soccer classes, skills clinics, and rec practices from ages 2-15.          Customer Service Director   06/2010   to   12/2011     Company Name   City  ,   State       Managed over 15 employees at any given time including developing the schedule, assigning tasks, interviewing, submitting the payroll, and evaluating all customer service employees.  Provided customers as well as the customer service employees with the correct knowledge regarding all aspects of the facility.  Directed my staff towards handling each and every issue in a professional and timely manner while taking the lead role in personally diffusing customer complaints.  Involved in all aspects of the soccer program including doing the majority of the coaching for kids ages 2-15.          Student Athlete   08/2006   to   05/2010     Company Name   City  ,   State       student athlete which I devoted 20 hours per week to athletics while carrying a full course load.  Gained valuable leadership and team building experience.  Established time management skills while being committed to both schooling and athletics.          Internship   05/2009   to   07/2009     Company Name   City  ,   State       Provided operational leadership and direction for key aspects of the facility such as coaching, marketing, safety, communications and overall management.  Developed and maintained a database to execute marketing calls.  Assuming overall responsibilities for the functioning of the soccer department.          Education      Bachelor of Arts  :   Sport Management   May 2010       Warner University   City  ,   State         Minor in Marketing           Skills     digital advertising, marketing, outside sales, retail sales    