         BILINGUAL CLIENT ADVOCATE       Professional Summary     Organized, hardworking, and reliable social worker dedicated to providing effective and empathetic help.  Adept at documenting case files and assessing clients. Talented at setting clients at ease and handling the stressful demands of working with cases of victims of abuse. Accustomed to working in fast-paced environments. Proficient at communicating with clients and professionals including attorneys, Judges, police officers, and others. Skilled at finding and implementing the best possible solution.        Qualifications      Ability to work effectively on my own initiative as well as within a team  Respectable verbal and writing skills for report and assessment writing    Experienced using Microsoft Office, Word, Excel, Outlook.    Proficient at managing complex case loads   More than five years of providing exceptional customer service    Ability to comply with company policies and procedures  Skilled at individualizing case plans and empathize with clients   Cultural competent professional        Experience     02/2016   to   04/2016     Bilingual Client Advocate    Company Name   －   City  ,   State      Answer Crisis Hotline, assess caller's needs, determine eligibility for shelter admission, or makes appropriate referral.  Provide or arrange emergency transportation for incoming clients.   Complete intake procedures for each client, arrange for immediate needs of family.           Manage shelter operations to include: enforcing shelter rules, policies and procedures, ensuring a calm, supportive atmosphere, maintaining the security of the shelter, distributing incoming client mail, supporting  client participation in group meetings.  Conduct daily House Meeting/Chore Assignment, “Orientation” groups for new residents, and educational/support when they occur during shift.           Documents appropriate information in client files and communication log in a timely manner. Completes all appropriate forms maintained in resident files.         05/2014   to   10/2015     Conservatorship (CVS) Specialist    Company Name   －   City  ,   State     Responsibilities:   Determining each child's needs and arranging for additional testing, evaluations, records, or further assessments they need.  Assess families and create individualize service plans.  Participating in court hearings. This includes preparing a family before the hearings, preparing court reports, and testifying in court about the child's needs, the family's progress, and the department's efforts to achieve permanency for the child.      Documenting casework activity.  Monitoring parents, children, and other important individuals involved in the case.  Follow up with professionals to monitor the families progress.  Referred parents to services such as random drug testing and anger management, counseling, and others.   Maintaining good working relationships between Child Protective Services staff and law enforcement officials, judicial officials, legal resources, medical professionals, and other community resources.  Visiting children and parents at least monthly for one hour to see if needs were been met.  Schedule weekly visits between parents and children and provide transportation.  Complete  numerous of different types of forms.  Investigate through out the case.   Attend and actively participate in unit meetings, trainings, Family Group Conferences, staff meetings, Permanency conferences, and other emergency meetings.  Request law enforcement, medical, educational reports, run criminal and CPS history, and report abuse.   Utilize the State equipment such as assign laptop, printers, fax machines, and more.  Conduct home studies    Accomplishments:    Basic Skills Development for CPS Conservatorship certificate   Best Title IV-E intern of 2014   Successfully, managed approximately 40 cases of child abuse  Impressed direct supervisor, program director, co-workers, and other professionals with my work ethic.   Complemented multiple of times on my investigation, empathy, and ability to form and sustain positive relationships with challenging clients.  Trusted with important projects such as transporting teenagers and toddlers to other states and  solve issues that required a more tenured worker.          01/2013   to   12/2013     Sales Assosiate    Company Name   －   City  ,   State      

Salesperson  Customer Service  Manage fitting rooms  Work any departmentWork as a team member  Train and guide new workers as requested by
manager.   Fast paced environment  Cashier  Leadership opportunities

















         12/2009   to   08/2012     Company Name   －   City  ,   State      

Salesperson  Customer service  Clean and organize store  Manager assistant  Open and close store  Cash register and responsible for cash  Train and guide new workers  Make orders & answer telephone















          Education     2014     Bachelor  :   Social Work    Texas Woman's University   －   City  ,   State  ,   United States     President of Child Abuse Prevention Society (2013-2014)  Member of Phi Alpha, national social work honorary society  Selected for the honorable Dean and Chancellors' List  Graduated with Honors (Magna Cum Laude 3.700 -3.899)   Received paid internship with Child Protective Services (2014)            Languages     Bilingual Spanish/English    