         SENIOR DIRECTOR OF BUSINESS OPERATIONS - HEALTHCARE         Executive Profile     Operations Executive with solid experience demonstrating strong leadership to achieve overall corporate goals and objectives in fast-paced, high growth organizations.       Skill Highlights          Strategic Planning  Budgeting  Multi-million dollar P&L Management  Operations Management      Budgeting expertise  Leadership/communication skills  Professional Services Management  Total quality management            Professional Experience      Company Name    City  ,   State    Senior Director of Business Operations - Healthcare   09/2011   to   Current      Accountable for managing business operations for Nuance Healthcare a $1B division of Nuance  Oversee forecasting for the Healthcare division by tracking pipeline to bookings and revenue, accuracy rate within 5% on a quarterly basis  Continuous implementation of operational best practices across the various Lines of Business that drive to a common process and output, result is displayed on key metrics dashboards  Driver of operational cadence within the division which includes managing/participating in quarterly business reviews, oversee fiscal budgeting cycle, and multi-year planning analysis  Partner with leadership to manage the divisional p&l and partake in driving cost efficiencies. In FY14 this resulted in reducing the operating budget by $2M driving through cost efficiency program reducing waste and increasing productivity in several areas of the division  Nominated as High Performer and awarded Chairmans club for 2012 & 2014 results         Company Name    City  ,   State    Vice President of Professional Services   06/2006   to   08/2011      Led the client implementation talent team that consisted of eight direct reports, and two hundred plus implementation consultants, including a Global Services team in Pune, India  Accountable for connecting the community of subject matter experts by ensuring they had the proper training, tools, and coaching to deliver successful project results ultimately leading to superb client satisfaction  Scaling and hiring one hundred and fifty plus of the best implementation talent resources to meet the demands of our client commitments associated with Meaningful Use  Engaged with team/clients at implementations and go-lives sites to ensure project time lines and clients were satisfied with service levels         Company Name    City  ,   State    Vice President of Professional Services Operations   08/2006   to   06/2010      Prior to the Allscripts merger, drove $100M in Services revenue with an average deal size of $750k division P&L with oversight to a $200M pipeline as a key leader for the Professional Services Organization  Participated in an organizational design for the division that reduced $7M of cost or ten percent on an annual basis and increased billable utilization 5%  Oversaw operations by holding people accountable to key metrics such as utilization, headcount, and revenue in order to achieve P&L profitability  Developed an exclusive partnership program with key strategic partners who were instrumental in augmenting our staff to deploy our software  Strong P&L management, prior to moving over to Professional Services division, oversaw Eclipsys's $400M P&L as Director of FP&A reporting to the CFO  Managed company fiscal planning cycle that ensured company profitability and three year outlook         Company Name    City  ,   State    Associate Director Finance   05/2005   to   08/2006      Directed financial operations for General Motors, Wyeth, and additional client accounts  Accountable for monthly, quarterly close, development of monthly, quarterly financial forecasts, pricing, margin analysis, and fiscal planning  Managed a team of six employees to achieve corporate goals and initiatives. Interacted with various organizations and levels of management presented financial forecasts, margin, and reporting➢   Strategically aligned with senior leadership to establish 2006 budgets with General Motors during a difficult financial time for the client  Built complex financial models to identify utilization, staffing, pricing, and margin for ongoing and potential projects, presented results and findings to various levels of management         Company Name    City  ,   State    Finance Manager   11/1998   to   05/2005      Supported numerous divisions within Comverse where final area of concentration was managing Americas region (North & South); $250 million in revenue  Oversaw day to day operations and guided finance teams responsible for managing their region  Provided financial / margin analysis, business models, drove cost controls, staffed regional offices, implemented processes and procedures to manage day to day operational activities  Achieved $7 million dollar cost savings by collaborating with other divisions for unused and available hardware ➢ Supported regional subsidiaries and interfaced with local banks, customers, accounting firms, and legal counsel within Latin America. Implemented financial controls, negotiated with country distributors, and collaborated with country counsel on various labor tax issues  Collected $10M worth of outstanding accounts receivable in Latin America during a difficult economic time in the region  Selected to the 2001 "Achiever's Club", Comverse's highest level of recognition, and received Comverse Sales All Star Award 2002 - 2004          Education      MBA  :  Business Administration    University of Massachusetts at Lowell -Manning School of Business   ,   City  ,   State  ,   USA            Bachelor of Arts  :  Sociology    University of Massachusetts at Lowell  ,   City  ,   State  ,   USA            Skills      Salesforce.com, Oracle, Clarity PPM Tool, MicroSoft Office, various other systems  Strategic Management - Harvard Extension     