         SALES       Summary    Over 17 years of sales and operations management experience in specialty and big-box retail and 4 years sales experience in the automotive sector.  Experienced in hiring, training, supervision, and coaching.  Proven skills in operations and human resource management, planning, negotiating, organizing and overseeing projects, and events. Committed to the highest work ethic and attainment of organizational goals and objectives.      Highlights          Excellent interpersonal and coaching skills  Sales leadership development  Performance metrics  Detail-oriented   Procedure development    Employee engagement  Conflict resolution      On-boarding and training  Recruiting  Performance coaching and counseling   Operations management    Human resources management    P&L management   Powerful negotiator              Accomplishments       Drove store ranking from 297 in company to top 10 in less than 6 months of taking over store    Increased year-over-year sales by  60% .    Oversaw multiple stores in the Southeast and worked directly with local management to drive sales and operational success.   Initiated sales and merchandising policies that were adopted company-wide.     Recipient of Best Buy's Top Gun Award multiple times for sales and productivity.       ?            Experience      Sales   07/2015   to   Current     Company Name   City  ,   State        Identified prospective customers using lead generating methods and performing an average of 30 cold calls per day.      Participated in various incentive programs and contests designed to support achievement of production goals.      Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts.      Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers.     Took daily inbound calls and internet inquiries, faxes, and consumer and business credit applications for assigned accounts and clients.     Consistently met and exceeded department expectations for productivity and accuracy levels.            Sales   08/2012   to   07/2015     Company Name   City  ,   State        Implemented a consultative selling approach with all clients.      Contacted new and existing customers to discuss how their needs could be met with specific products and services.      Quoted prices, credit terms and other bid specifications.     Negotiated prices, terms of sales and service agreements.     Completed  30-60  outbound calls daily, with average conversion rate of  50 %.      Responded to all customer inquiries in a timely manner.     Maintained
exceptionally high CSI scores by offering the highest quality customer service
possible.   Maintained customer
relationships after the sale to generate referrals and repeat business.
  Took role of F&I
manager for a four month period in which I maintained highly accurate paperwork
and an average of $1100 back-end per deal.
  
Helped develop an Internet Sales Team that worked
internet deals from the initial submittal through the sale and delivery process.   Advanced user of  Xtreme Service Drive  sales management software, generating pipeline and account reports weekly.            Store Manager   08/2011   to   08/2012     Company Name   City  ,   State        Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.      Determined staff promotions and demotions, and terminated employees when necessary.      Completed weekly schedules according to payroll policies.     Maintained daily record of all transactions.     Addressed and corrected sales staff communication issues in a tactful and effective manner.      Opened a new store location and assisted in recruiting and training new staff.             Market Area Manager/Store Manager   03/2008   to   08/2010     Company Name   City  ,   State        Oversaw general operations of 5 stores in the Southeast.      Developed and shared best practices across the company.     Oversaw the development and launch of  multiple product lines.         Recruited, hired and trained new employees for  various stores and store openings             Revamped  in-store sales and merchandising  programs, resulting in a  60 % improvement in  sales .                Mentored, coached and trained  10  team members.                  Identified inefficiencies and made recommendations for process improvements.                    Conducted new employee orientation to foster positive attitude toward organizational objectives.                     Identified staff vacancies and recruited, interviewed and selected applicants.                      Designed floor plan to make the store experience interactive and engaging.                        Trained all new managers on store procedures and policies.                          Worked closely with the district manager to formulate and build the store brand.                            Evaluated return-on-investment and profit-loss projections.                         Store Manager   06/2006   to   03/2008     Company Name   City  ,   State        Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.      Reorganized the sales floor to meet company demands.      Stocked and restocked inventory when shipments were received.     Addressed customer inquiries and resolved complaints.     Completed a series of training sessions to advance from Assistant Manager to Store Manager.      Trained staff to deliver outstanding customer service.      Completed weekly schedules according to payroll policies.      Delivered excellent customer service by greeting and assisting each customer.             Department Manager   04/1997   to   03/2004     Company Name   City  ,   State           Addressed and corrected sales staff communication issues in a tactful and effective manner.           Trained staff to deliver outstanding customer service.        Wrote order supply requests to replenish merchandise.     Completed weekly schedules according to payroll policies.      Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.        Reorganized the sales floor to meet company demands.         Stocked and restocked inventory when shipments were received.    Delivered excellent customer service by greeting and assisting each customer.    Served as mentor to junior team members.        Led trainings for up to  20  employees on a weekly basis.      Planned and led training programs on staff development.      Offered specific training programs to help workers improve  sales ,  merchandising  and  inventory control .        Managed new product and content releases.              Department Manager   01/1993   to   01/1997     Company Name   City  ,   State        Trained staff to deliver outstanding customer service.      Reorganized the sales floor to meet company demands.      Stocked and restocked inventory when shipments were received.     Addressed customer inquiries and resolved complaints.     Delivered excellent customer service by greeting and assisting each customer.            Education      Bachelor of Arts  :   Religion /Psychology   2006       Charleston Southern University   City  ,   State               Skills      Customer Service
  Direct-to-Vendor Buying/Ordering   Internet Sales     Inventory Control     Loss Prevention
    Merchandising  Multi-unit Management
  
  
    Negotiating/Closing  On-boarding  Payroll  P&L
       Management   Planning  Receiving
         Recruiting
         Sales
       Coaching and Training 
  
  
    Sales Management
         Store
       Relocation and Remodeling  Team
       Leadership  Mentoring
         Vendor Relations
  
 


     