         GENERAL LIABILITY CLAIM REPRESENTATIVE       Summary    Claims Representative who is highly motivated,
success driven with several years experience in the insurance industry.       Skills          Claims file management processes  Litigation resolution  Strong interpersonal and communication skills  Self-directed  Team player  Critical thinker              Experience     01/2008   to   02/2013     General Liability Claim Representative    Company Name   －   City  ,   State      Recognized for continued outstanding customer service - nominated for In-Synch Award
Successfully determine coverage and communicate with insured based on application of policy information, facts and allegations of each case.  Aggressively investigate, evaluate, reserve, and negotiate assigned claims in accordance with Best Practices.  Organize workflow to maintain efficiency and productivity.  Recognized for successfully indentifying resources for activities required to properly investigate claims involving Subrogation, Risk Control, and fraud.  Effectively manage litigated claims.  Maintain accounts with business partners to ensure and sustain quality results.         07/2005   to   01/2008     Auto Claims Unit Manager    Company Name   －   City  ,   State      Monitor the performance of a team of eight automobile claim representatives, using the tools and techniques available, and implement plans to improve performance timely and effectively.  Communicate expectations and hold unit meetings.  Organize workflow to maintain efficiency and productivity.  Coach and develop technically and professionally in order to improve business results, and maintain positive morale in the office.  Proactively understand, plan and communicate the objectives and philosophy of the company, unit goals, expectations and changes in workflows.  Ability to analyze team results independently, create, and implement appropriate action plans in order to achieve needed results.         01/2004   to   07/2005     Automobile Liability Claims Representative    Company Name   －   City  ,   State      Determine coverage.  Supervise the investigation of automobile accidents over the telephone and on site to determine liability.  Direct auto claims representatives to pay property damage claims once liability has been determined adverse.  Managed uninsured/underinsured motorist property/injury claims.  Manage reported claims to special investigations and completed reports as to the outcome of these investigations.  Awarded at home work privileges due to superior time management skills.  Supervise litigated claims with support of company legal counsel.         07/2000   to   01/2004     Senior General Liability Claims Representative    Company Name   －   City  ,   State      Directly responsible for investigating general liability claims, such as slip and falls, municipality claims involving wrongful death allegations.  Required to work closely with clients to complete the investigation of claims, determine liability, and evaluate settlements.  Required to understand services offered to assist in outside sales presentations.  In conjunction with Risk Management General Counsel supervised litigated claims.  Managed multimillion dollar settlements in conjunction with Risk Management partners 
      and Defense Counsel.          Education and Training          B.S  :   Journalism    Southern Illinois University   －   City  ,   State      Journalism        Skills    Coverage analysis, Customer service, presentations, litigation management, claim investigations and time management.    