         CUSTOMER SERVICE MANAGER       Summary    Pleasant and energetic Office Professional with excellent written and oral communication skills
          and knowledge of use of Office Systems Technology including: Microsoft Office Word, Excel,
          and PowerPoint seeking a role of increased responsibility and authority while committed to
          delivering high quality results.      Skills          Microsoft Office proficiency         Self-starter  Meticulous attention to detail       AS/400  Professional and mature          Medical terminology  Resourceful          Proofreading  Dedicated team player          Understands grammar  Strong interpersonal skills          Business writing  Results-oriented          Mail management              Experience     10/2012   to   Current     Customer Service Manager    Company Name   －   City  ,   State      Promoted to Closing Key Holder after 1 month of employment.  Received a merit raise for strong attention to detail, exemplary customer service and
          team-player attitude.  Received a certificate of appreciation from Tara Hall Home for Boys in recognition of
          my service and support through family services.  Received a certificate from Howard Adult Center for completing a continuing education
          introductory course in computers.  Received a merit raise and certificate for meeting Store Inventory goals with a
          variance of +1.02%.  Overnight winner of the "[WalMart] Employee of the Month Award September, 2010.  Promoted to Customer Service Manager upon demonstrating exemplary customer
          service and leadership skills October 2012.  Provide Customer service by acknowledging the customer, identifying Customer needs,
          assisting with purchasing decisions, locating merchandise, resolving Customer issues
          and concerns, and promoting products and services, while maintaining a safe shopping
          environment.  Maintain the front-end in accordance with Company policies and procedures by
          properly handling claims and returns, zoning the area, arranging and organizing
          merchandise/supplies, identifying shrink and damages, and ensuring a safe work
          environment.  Operate equipment, such as cash registers and related tools, to process Customer
          purchases using appropriate procedures for different payment types and items sold.  Supervise associates in the area of responsibility by assigning duties, communicating
          goals, providing feedback and follow-up, monitoring performance, teaching and
          supporting Company policies and procedures, ensuring compliance, and participating
       in the hiring, promotion, coaching, teaching, and evaluation of Associates.  Fulfill Customer service requirements by greeting Customers, approving monetary
       transactions, providing support to Associates for completing monetary transactions,
       assisting with Cashier training, balancing Customer traffic across the front-end,
       conducting register audits, maintaining front-end keys, coordinating Cashier meals and
       breaks, and assisting Management with control of front-end.  Execute plans and manage own and others' time so that priorities were met.  Build trusting relationships and work with others to reach goals.  Share clear priorities
       and work practices with others.  Prepare written work that is accurate and complete.  Communicate in a respectful and professional manner.  Enter and locate information on a computer.  Create documents, reports, etc., using a writing instrument (such as a pencil, or pen)
       or computer.  Communicate effectively in person or by using telecommunications equipment.  Present information to small or large groups and individuals.  Employee of the month
       Promoted to management after three years of employment.         05/2009   to   10/2012     Apparel Processor/GM Stocker    Company Name   －   City  ,   State      Recommended and helped customers select merchandise based on their needs.  Served as liaison between customers, store personnel and various store departments.  Informed customers about sales and promotions in a friendly and engaging manner.  Tracked down sources of special products and services to meet customers' special
    needs.  Trained new employees on company customer service policies and service level
    standards.  Described use and operation of merchandise to customers.  Shared product knowledge with customers while making personal recommendations.  Demonstrated that customers come first by serving them with a sense of urgency.  Worked as a team member to provide the highest level of service to customers.  Maintained friendly and professional customer interactions.  Verified that all merchandising standards were maintained on a daily basis.  Closing Manager Keyholder/ College Bookseller.         06/2004   to   10/2005     ComData    Company Name   －   City  ,   State      Activate fuel pumps.  Collect cash payments from customers and make change or charge purchases to
     customers' credit cards and provide customers with receipts.  Resolved customer questions, issues, and complaints.  Clean parking areas, restrooms, or equipment and remove trash.  Trained new quality attendants.  Provide customer with information about local roads and/or highways.  Developed a rapport with the customer base by handling difficult and/or complicated
     issues with professionalism.  Provided a high level of product and leadership support to attendants and customers.  Stock shelves and coolers.  Assist with inventory preparation.         05/2004   to   10/2009     Lead Cashier/Attendant    Company Name   －   City  ,   State      Under minimal or no supervision, performed a variety of shipping/receiving, pricing,
     stocking and other retail sales activities.  Processed and distributed documentation with purchase orders; operated a computer
     and/or cash register; performed customer services such as buybacks, refunds,
     charges, selling and other customer assistance; and performed related work as
     required.  Assisted store manager with ordering adequate merchandise and supplies, maintained
     the store as assigned, and ensured orderliness and cleanliness of inventory and work
     area.  Organized store inventory, while maintaining the accuracy of inventory; updated and
     maintained computer databases of store inventory.  Assisted students, faculty, and other customers to locate books, supplies, and related
     materials; maintained current knowledge of courses and syllabi.  Supervised and trained student assistants and short-term non-continuing employees.  Assisted store manager with the coordination of all syllabi to determine order
     quantities, printing, delivery, pricing, and inventory through Bookstore Text-Aid
     System.  Worked with faculty to inform them of problems with textbooks or syllabi.  Performed complex technical and clerical duties related to purchasing supplies and
     materials, read, wrote, and performed mathematical calculations at a college-level;
      dealt with the public tactfully and courteously; followed oral and written instructions;
      operated a computer, typewriter, cash register and calculator; performed physical
      labor including the ability to lift and carry large amounts of books by hand or with the
      use of equipment; operate hand trucks, dollies, weight scales, postage machines, pallet
      jacks and hand tools; maintain cooperative working relationships; demonstrated
      sensitivity to and respect for a diverse population.  Managed daily office operations and maintenance of equipment.  Created and maintained spreadsheets using advanced Excel functions and calculations to
      develop reports and lists.  Made copies, sent faxes and handled all incoming and outgoing correspondence.  Maintained electronic and paper files.  Received and screened a high volume of internal and external communications, including
      email and mail.  Organized files, faxed reports and scanned documents.  Successfully completed "The Power of WOW" training course.         04/2003   to   06/2005     Cashier    Company Name   －   City  ,   State      Assist customers with final purchases
     Use computerized cash registers, conveyor belts, and scanners to ring up customer
     purchases and scan coupons
     Greet each customer in a professional manner with a warm smile addressing them by
     name whenever possible and ensuring customer satisfaction
     Completed transactions in a speedy and accurate manner with an average scan rate of
     97% without errors
     Kept work area clean
     Stock and restock groceries.         05/2001   to   10/2003     Assistant Manager    Company Name   －   City  ,   State      Prevented store losses using awareness, attention to detail and integrity.  Processed and issued money orders for customers.  Compiled weekly monetary reports and records for store managers.  Maintained adequate cash supply in cash drawers in multiple checkout stations.  Responsible for ringing up customers in a timely manner and guaranteeing a high level
     of customer service.  Communicated all merchandise needs or issues to appropriate supervisors.  Stocked and rotated inventory regularly.  Performed store opening duties, including counting cash drawers and checking all
          equipment for proper functioning.  Organized the store by returning all merchandise to its proper place.  Replenished merchandise shelves with items from the stockroom.  Processed merchandise returns and exchanges.  Accurately logged all daily shipping and receiving orders.  Performed all duties as a Customer Service Representative.  Completed daily banking.  Troubleshooted daily closeout and shift sales analysis.  Developed daily/weekly work schedules.  Finalized time keeping.  Performed the functions of the Store Manager in his/her absence.  Performed other duties as assigned by the Store Manager or Market Manager.  Guided inventory preparation
          Shared product knowledge with customers while making personal recommendations.  Maintained friendly and professional customer interactions.  Trained and directed all customer service representatives assigned to the store.  Provided prompt, courteous resolution to employee and customer issues.  Prepared and transmitted daily bookkeeping, gasoline and invoicing data.  Participated in the hiring process.  Trained new employees on company customer service policies and service level
          standards.  Conducted performance and disciplinary discussions in the Managers absence.  Tracked down sources of special products and services to meet customers' special
          needs.  Informed customers about sales and promotions in a friendly and engaging manner.  Confirmed that appropriate changes were made to resolve customers' problems.          Education and Training     2007     Associate of Arts  :   Office Systems Technology    HORRY GEORGETOWN TECHNICAL COLLEGE   －   City  ,   State  ,   United States    Office Systems Technology       1991     Office Administration coursework
          Related coursework in Notetaking, Computerized Accounting, Office Communications,
          and Leadership Development.
          Coursework in Administrative Technology with a Concentration in Office Systems &
          Procedures, Information Processing Applications, and Office Spreadsheet Applications.
          Business coursework (Advertising, Internet Skills for the Workplace, and Technical
          Communications).
          Technical Education Certificate, Patient Care Technician      CENTRAL CAROLINA TECHNICAL COLLEGE   －   City  ,   State  ,   United States            Activities and Honors    Inducted into Phi Theta Kappa Society International Scholastic Order of the Two-Year-
          College in 2005.      Skills    Computerized Accounting, Administrative, Advertising, AS/400, attention to detail, banking, bookkeeping, Business writing, calculator, cash register, Cashier, cash registers, clerical, Closing, coaching, Strong interpersonal skills, oral, credit, make change, customer satisfaction, customer services, customer
          service, Customer Service, customer assistance, databases, delivery, documentation, dollies, email, faxes, hand tools, hand trucks, hiring, Internet Skills, Inventory, invoicing, leadership, leadership skills, Leadership Development, Market, materials, Medical terminology, merchandising, Excel, Mail, money, Microsoft Office, Office, 97, Office Administration, organizing, Patient Care, pen, pencil, personnel, policies, postage machines, pricing, promotion, Proofreading, purchasing, quality, rapport, read, receiving, retail sales, selling, sales, sales analysis, scanners, Self-starter, shipping, spreadsheets, Spreadsheet, Store Manager, supervision, teaching, team-player, team player, Technician, telecommunications, typewriter, written   