         PATIENT ACCESS REP       Summary     Dependable Computer Application Analyst, with comprehensive experiences diagnosing and troubleshooting Network, hardware and desktop issues; tracking and evaluating IT infrastructure incidents; and diverse industry experience in health care and government. Expertise includes systems applications, technical helpdesk experience, information protection analysis, On-call experiences and troubleshooting in distributed multi-tier environments. Advanced skills using Epic medical software to register patient and train doctors and nurses on inputting medical information into the Epic system.       Accomplishments      Epic Pelican Project team member for LSU Medical Science Center .   Domain system at FMOL Health System combined  Worked with the Epic software Go-Live team to troubleshoot   Acted as the lead Application Analyst for LSU Medical Science         Experience      Patient Access Rep   03/2015   to   Current     Company Name   City  ,   State       Responsible for obtaining complete and accurate demographic    Enters data in computer thoroughly on patients..  Notifies patients of co-payments, deductibles or deposits.  Train new employees on how to navigate Epic software.          Geek Squad Consultation Agent   06/2014   to   03/2015     Company Name   City  ,   State       Diagnosed and Resolved clients computer problems   Upgraded hardware/software on clients computers   Knowledge and skills of Microsoft Operating Systems.   Removed viruses and malware from clients computers           Technical Support Specialist   09/2013   to   12/2013     Company Name   City  ,   State       Demonstrated advanced product knowledge with AT&T products.  Open and manage trouble ticket system for all issues.  Patient, courteous and friendly with customers at all times..  Abide by and supported management directives.          EHR Application Analyst   10/2011   to   03/2012     Company Name   City  ,   State       Worked closely with the medical staff to assure Epic access.  Supported End users locally and remotely with technical issue.  Worked with the Epic go-live team and staff to implement Epic.  Troubleshoot any issues that arise, assured all interfaces work.          Computer Analyst   02/2009   to   12/2011     Company Name   City  ,   State       Provided primary technical support to over 5,000 staff.  Trained employees and updated new training documentation.  Setup new accounts for the doctors and employees.  Strong clinical back ground using Electronic Medical Records           Computer Asst/Functional Adm.   06/2001   to   03/2007     Company Name   City  ,   State       Resolved computer desktop and laptops issues.  Knowledge and skills using Remedy and FootPrints.  Led the team morning meeting to update IT management team.  Recommended new software to management as needed.          Education      Bachelor of Science  :   Computer Information Systems Telecommunication Systems Support   2008       Tulane University   City  ,   State  ,   USA              Associate of Science  :   Computer Network Engineering   2002       Delgado Community College   City  ,   State  ,   USA              Military      United States Navy (Veteran)                 Honorable Discharge        Technical Skills       System Software:     Adobe Dreamweaver, Skills monitoring daily production runs, for technical support, (i.e., disc backups, database verifications, statistics reports. Performed complexity installation and maintenance of software. Skills in Electronic Medical Records, Adobe Flash, Help Desk software,  HTML, lIBM Mainframes, Access, Excel, Microsoft Office, Microsoft Operating Systems, PowerPoint, Word.     Network Support:    Installed and provided day-to-day end user support of local area network by identifying, analyzing, testing and correcting program, machine, data, or procedural problems. Researched, tests and document network (LAN/WAN/Enterprise) operating system, application software products, and peripheral hardware. Installs software and hardware in order to manage, monitor and support extensive computer network. Assisted in monitoring performance and efficiency of an enterprise network, understand protocols TCP/IP. Active Directory.     Database:    Epic and IBM Database programming skills,  documentation, HTML Website Design, trained professional and users on the system, document programming efforts, Maintenance utilities, performed system programming support to run jobs and troubleshoot issues. storage area networks skills,      Communication Skills:     Excellent verbal and written communication skills with emphasis in customer support, including experience handling difficult customers and conflict resolution. Excellent interpersonal skills and the ability to work collaboratively in team environment. Capable of seeing and managing project through from start to finish. problem-solving skills.     Certification:   Candidate Project Management Professional (PMP)    