         SOUS CHEF       Work Experience      Sous Chef     Jul 2010        Company Name   －   City  ,   State     Assisted cooks in the preparation of green salads, fruit salads and pasta salads.  Worked the sauté and fry stations.  Plated and distributed completed dishes to waiters.  Improved the accuracy of filled orders by changing the procedure of sharing tickets.  Took inventory and placed orders, assisted in the food and beverage operations.         Front Desk Agent      Company Name   －   City  ,   State     Assisted the Property Coordinator with daily tasks and worked on hotel computer programming systems Worked with HR department to control staffing and perform employee performance evaluations.  Handled property functions on daily basis to ensure best performance and persistent upgrading in customer service, employee proficiency, performance, marketing, property ambience and income.  Handled room reservation Adjusted auditing reports Received and send telephone messages and facsimiles.         Front Desk Manager     Jan 2013   to   Jan 2014      Company Name   －   City  ,   State     Process guest registration including calculation and collection of payment Conduct night audit as assigned Processed all financial transactions including the verification and processing of credit card transactions in accordance with company policies and procedures and complete shift reports Maintain room status inventory Respond to guest inquires and request regarding hotel services, reservations, local attractions, directions, etc.  Efficient in several software systems PBX and OPERA Perform work duties in accordance with safety and security policies and procedures Guest Service Recovery- Night Audit IHG Rewards Gold Level Rewards Champion Kept track of all enrollments for reward members Maintained excellence according to IHG's standards for monthly enrollments Completed several IHG Rewards Compliance training seminars.         Baquet- Front desk     Jan 2010   to   Jan 2013      Company Name   －   City  ,   State     Assisted with administration work, contracts, contract changes, certificates.  Prepared access cards, ordered products.  Selected the right candidates for the company's needs.  Became familiar with various laws such as ADA, FMLA, and Workers Compensation.         Front Desk Agent     Jan 2011   to   Jan 2012      Company Name   －   City  ,   State     Accomplished appointment scheduling, data entry and revenue management, met sales goals.  Interact with customers on a daily basis via face to face or multi-line phone Prep Cook (Banquet Upheld Department of Health policies by maintaining a sanitary and pleasant dining environment Prepared meals to customer satisfaction and performed inventory management.         Shift Supervisor/ Host     Jun 2007   to   Dec 2007      Company Name   －   City  ,   State     In charge of all hosts/ hostesses during my time as shift supervisor, responsible for the front of the house.  Checked time sheets to ensure employees were clocking out properly, trained new employees on POS system.  Perform work duties in accordance with regulations such as OSHA, HAZCOM, and Blood Borne Illnesses.         Career Overview      A highly- motivated, productive and customer-focused team player with strong communication, interpersonal, organizational, time management, analytical and problem solving skills. Reliable and dedicated with the ability to grasp and apply new procedures quickly; organize and prioritize tasks to meet deadlines and adapt readily to new challenges.        Core Strengths          Promoting hotel facilities Customer service Hospitality  Supervising  Resolving guest disputes  Project Management  Marketing  Experienced in multiple reservation systems  Strong influencing & communication skills.      In-depth knowledge of the hotel, hospitality, leisure and service sector.  Able to identify, understand and give priority to urgent issues.  Working long hours, under pressure and tight deadlines.  Accounting  Revenue Management            Accomplishments     Hilton Garden Inn Opening Team Member   Woodbridge, Virginia        Educational Background      Master's  ,   Business Administration   2015     Stratford University   －   City  ,   State      GPA:   GPA: 3.8 Magna Cum Lade   Business Administration GPA: 3.8 Magna Cum Lade       Bachelors of Arts  ,   Hospitality Management   2013     Stratford University   －   City  ,   State  ,   USA    Hospitality Management        Associate of Applied Science  ,   Advanced Culinary Arts   2010     Stratford   －   City  ,   State  ,   USA    Advanced Culinary Arts (C.C.)        Certifications and Trainings        City  ,   State      TIPS certified  CPR-AED Certified  Certified Food Handler, State of Virginia   Food Management Professional, State of Virginia  IHG Training   OnQ Training  Certified Culinarian 2010        Skills     ADA compliance, auditing, computer programming, contracts, CPR, credit, customer satisfaction, customer   service, data entry, Department of Health, financial, HR, inventory management, Cost accounting, marketing, access, PBX, policies, POS, safety, sales, scheduling, seminars, staffing, supervisor,     