         BUSINESS DEVELOPMENT MANAGER/PROGRAM DIRECTOR           Executive Profile    Marketing   and   sales   executive   who   thrives   in   energetic,   high-pressure,   competitive   environments.   Creative,results-orientated dynamic  professional  with extensive educational  and professional  expertise with  long  trackrecord of success in direct sales and brand management. 
Exceptional  problem   solver, natural   leader   and  skilled  mediator   who   excels   at  bringing  out   the  best   in  allemployees. Disciplined and versatile in resource management while facilitating growth in sales, marketing andbusiness enterprises to support corporate objectives.      Skill Highlights        Top-ranked sales executive leading largeNational account management organizations.Organizational psychology and managementExcellence in strategic business policy.sciences.Direct sales trainer and staff developmentPlanning and control.manager.Public and client relations.Marketing and economic policy.Revenue and market expansion. Resource optimization.Excellent communicator.Compelling leadership skills.Complex project negotiator.International business and marketing.Advanced problem solving abilities .              Professional Experience      Business Development Manager/Program Director    February 2014   to   Current     Company Name   -   City  ,   State      Designed and implemented a strategic marketing initiative for First Interstate Bank entitled, "Bank of theFuture."   Market share and revenue grew by over 300% and the program, which included the training ofbank employees in direct sales, was rolled out Nationally.Developed sales training protocols for ADP's new "P.C.  Payroll" product line which eventually dominated themarketplace.Recruited, trained and managed an agent sales force for AT&T's GBS Division which grew to in excess of250 million dollars in revenue per year.Built successful telecommunications company that quickly grew to 30-plus employees and 5 million dollarsin annual revenue.  Responsible for all aspects of the organization including direct sales.          Program Director    September 2011   to   January 2015     Company Name   -   City  ,   State            Senior Counselor    November 2008   to   August 2011     Company Name   -   City  ,   State            Substance Abuse Counselor    August 2006   to   November 2008     Company Name   -   City  ,   State            Substance Abuse Counselor    September 1993   to   August 2006     Company Name   -   City  ,   State            President/CEO    January 1990   to   May 1993     Company Name   -   City  ,   State     Chief Executive Officer of medium-size Telecommunications Corporation. Managed the day-to-day tactical and long-term strategic activities within the business.   Capitalized on industry changes to maximize company revenue.   Conducted cost, schedule, contract performance, variance and risk analysis.   Drafted business plans, budgets and quarterly and semi-annual business reviews.   Coached and mentored 38 staff members by offering constructive feedback and taking interest in their long-term career growth.  Conducted all sales training to insure for quality and effectiveness consistent with the mission and objectives of U.S. Telecom.   Established knowledge-sharing processes for 38 associates throughout the organization.   Increased monthly sales by 70% by implementing strategies to develop and expand existing customer base through up-selling and cross-selling   Managed budget forecasting, goal setting and performance reporting for all accounts.   Identified strategic partnerships and gathered market information to gain a competitive advantage.   Optimized current revenue streams by networking for additional business prospects with established clients.   Planned strategic brand-building events to expand the product portfolio.   Contacted new and existing customers to discuss how specific products could meet their needs.   Identified, coordinated and participated in client relationship-building activities and meetings.   Added value to marketing material by introducing creative advertising concepts.   Cultivated relationships with key players in various industries to create ongoing and mutually beneficial referral systems.   Answered customer questions regarding products, prices and availability.   Identified issues with existing marketing material to drive process improvements.   Developed growth plans by identifying key clients, key targets and priority service lines.   Leveraged lead generation tools to increase profitability and product presence in the marketplace.   Generated new sales opportunities through direct and telephone selling and emails.   Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations.   Maintained up-to-date knowledge of industry, target accounts and competitive landscape.   Developed innovative business plans and sales strategies for vertical markets.   Coordinated and managed major proposal processes from initiation to implementation.   Generated business development awareness by implementing in-depth sales and marketing training programs.            Senior Territorial Manager    April 1988   to   January 1990     Company Name   -   City  ,   State     Spearheaded Agent Program, resulting in a 300% increase in revenue.   Spearheaded cross-functional initiative to achieve cross-selling and up-selling to new and existing customer base   Trained all sales agents to up-sell add-on services to existing customers, generating incremental revenue and creating relationship-selling.   Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews.   Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments.   Consistently secured new accounts, resulting in a 300% increase in year over year revenue.   Trained sales teams on educational products at seminars and special events.   Delivered exceptional account service to strengthen customer loyalty.   Negotiated details of contracts and payments and prepared sales contracts and order forms.   Led sales calls with team members to establish sales and customer retention goals.   Monitored customer preferences to determine focus of sales efforts.   Generated monthly and annual sales reports.   Created and directed sales team training and development programs.   Shared product knowledge with customers while making personal recommendations.   Trained in negotiations and time management.   Recommended and helped customers select merchandise based on their needs.   Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.   Informed customers about sales and promotions in a friendly and engaging manner.   Trained new employees on company customer service policies and service level standards.           District Manager    May 1986   to   March 1988     Company Name   -   City  ,   State            Credit/Marketing Manager V.P    March 1984   to   April 1986     Company Name   -   City  ,   State            Education      Ph.D   :   Business Administration  ,   2003    California Coast University   -   City  ,   State      GPA:   GPA: 9 Summa Cum Laude    Business Administration GPA: 9 Strategic Business Policy, Marketing and Economic Policy, Organizational Psychology,
Cultural Dimensions of Management, Corporate Finance, Planning and Control, Management of Business and PublicOrganizations, Human Resource Management, Human Behavior in Organizations, Management Theory and PracticeCritical Thinking/Problem Solving and International Marketing. Summa Cum Laude        MBA   :   Business Administration  ,   2002    California Coast University   -   City  ,   State      GPA:   GPA: 0 Summa Cum Laude    Business Administration GPA: 0 Emphasis on Organizational Behavior, Managerial Decision Making, E-Business, Management Science,
Quantitative Methods, Human Relations, Financial and Marketing Management, Business Law, ComputerTechnology for Managers, The Research Process. Summa Cum Laude        Bachelor of Science   :   Business Administration Psychology, Sociology, Business Management, Organizational Theory and Behavior, Marketing,Economics and Communications  ,   2000    California Coast University   -   City  ,   State      GPA:   GPA: 0 Graduated Summa Cum Laude    Business Administration GPA: 0 Psychology, Sociology, Business Management, Organizational Theory and Behavior, Marketing,Economics and Communications Graduated Summa Cum Laude        Prerequisites for State Certification: Addictions Studies   :     2006            Case Management and Documentation, Addictions Studies
Hospital Corpsman/Psychiatric Technician   :     1980    Palo Verde Junior College   -   City  ,   State              Hospital Corpsman School, EMT-II, Psych Technician, Crisis Intervention
Certified Substance Abuse Counselor. All College Transcripts are available upon request.        United States Navy                  Interests    Volunteer at Pegasis Riding Academy for handicapped children and adults.Work with at-risk teens on substance abuse and gangs (CGA)      Additional Information      COMMUNITY SERVICE
Volunteer at Pegasis Riding Academy for handicapped children and adults.Work with at-risk teens on substance abuse and gangs (CGA)        Skills    account management, ADP, Business Law, Case Management, Corporate Finance, Counselor, Crisis Intervention, client relations, Decision Making, Dimensions, Direct sales, Documentation, E-Business, Financial, Human Resource Management, Human Relations, International business, International Marketing, leadership skills, Managerial, marketing, Market, Marketing Management, negotiator, communicator, optimization, Organizational, Payroll, P.C., problem solving, protocols, Psychology, Research, sales, sales training, Strategic, strategic marketing, Technician, telecommunications, trainer   