         DIRECTOR OF ENGINEERING           Experience      Director of Engineering  ,     04/2018   to   05/2018     Company Name   –   City  ,   State      Calero is a leading provider of Communications Lifecycle Management (CLM) solutions designed to turn communication data into actionable insight by simplifying the management of voice, mobile, and other communications services and assets  In control of two new product development teams and one legacy team working driving future growth  Started the Atlanta Engineering office hiring 12 junior engineers and enabling them to be productive and working on roadmap items in less than 9 months  Built new a new platform enabling the existing marquee software product to be multi-tenant and cloud-enabled  Powering one-click upgrades / migrations, seamless movement across nodes, and unified performance monitoring  60% of all implementations are now deployed on this platform  Created a new product segment for mobility including new mobile-first UI design, e-bonding, self-service responsive portal, unbilled usage tracking, and workflow-enabled device ordering         Sr. Director Software Development  ,     04/2016   to   04/2018     Company Name   –   City  ,   State      CLA is an alternative consumer lending providing consumer loans and various financial products  Lead three different development teams focused on different areas of business: consumer lending, merchants, and medical insurance  Responsible for business analysts, quality assurance, database administration, product management, and software development  Moved team to agile scum process: stories, cards, standups, timebox releases, developer estimation, unit testing, release automation  Increased quality and decreased time between releases  Implemented a new single ticketing system across the company  Created a new application with responsive UI for mobile and tablets for healthcare         VP of Engineering and Operations  ,     08/2013   to   04/2016     Company Name   –   City  ,   State      Www.pictureu.com PictureU is an innovator in the use of imaging and data capture technologies for experiential marketing and photo concessions  Was responsible for all technology and operations in the organization  Drove team in delivering innovative, quality applications and solutions that meet client requirements, industry standards, and company goals  Built 4 new products from scratch including a 16-camera computer-controlled array and car detecting computer vision  Product manager for new products gathering requirements, defining scope, schedule, wireframing, and story distillation  Hired staff in-house moving all development in-house saving $30K in 4 months  Key member in sales: instrumental in the largest deal in 5 years, 30% under plan, ending 18% over plan by year-end by allowing product customizations, 3 former customers returned  Responsible for customer / technical support, training, shipping, receiving, inventory, QA, software development, and procurement  Kept customer satisfaction ratings in the high 90 percent         CTO  ,     02/2012   to   08/2013     Company Name   –   City  ,   State      Www.ticketalternative.com Ticket Alternative provides a wide range of ticketing and box office solutions  TA also prints millions of tickets and sells millions of event wristbands for independent distribution throughout the U.S  And the U.K  Accountable for all technology: hosting, vendors, development team, architecture, and information technology  Built new e-commerce platform on Ruby and Rails utilizing Spree  Hired technology team from scratch  Developed event ticketing & box office system in three months which increased online sales by 45% and total sales by 65%  Designed multi-tenant DIY ticketing and deal platform         Co-Founder and COO  ,     01/2011   to   02/2012     Company Name   –   City  ,   State      Www.triplingo.com Mobile and web software company that upgrades trips for business and leisure travelers by making it easy and fun to learn the local language and culture by providing customized content on your smartphone and the web  Managed all operations, participated in all partnerships and sales, raised funding, controlled burn, and provided technical guidance  Launched initial product in 90 days and generated revenue in 14 weeks from the founding  Drove over 45,000 downloads in App Store from launch  Built 14 mobile applications, starting on iOS migrated to Nook and Android, all in 9 months from founding  Created an award-winning product that was featured on the Apple App Store an amazing 6 times         VP of Engineering  ,     01/2009   to   12/2010     Company Name   –   City  ,   State      Www.deposco.com Offered on-demand software solutions that reduced cost and complexity while streamlining the company's supply chain and improving service levels, working in diverse industries like banking, Internet retailing, and hospitality  Administered all technology development, hosting, and implementations for existing and new customers  Improved product quality, increasing uptime to "three nines" and reducing support calls to 10% of the previous volume  Launched version 2; major features: architectural improvements, rock-solid stability, and improving scalability to support the rapid 300% growth  Migrated development and QA from primarily outsourced team to a total onshore team reducing total costs by boosting productivity         VP Solutions Sales   ,     09/2006   to   12/2008     Company Name   –   City  ,   State      SVG is the leader in Service Lifecycle Management products and solutions  Initially, directed technical pre-sales leading 10 consultants in presenting, demos, and marketing to Fortune 1000 customers  Leading product marketing, accountable for worldwide marketing across all products defining strategy in sales, pricing, market, and messaging  Key contributor in sourcing and closing the largest deal in the history of the company  Created a complete business plan for moving core product to a SaaS offering  Supported marketing and sales worldwide in both EMEA and APAC as well as managing analyst relationships  Designed new comp plans and quotas for pre-sales and account executives CTO  Commerce Science  Apr 2004 - Sep 2006  Www.commercescience.com SaaS e-commerce provider focused on multi-store many-to-many retail providers  Focused on product development along with product and program management for the company, creating plans and strategies to achieve new products and objectives  Directed selections and negotiated contracts for tools, utilities, and OEM products for vendor/reseller management, web services, inventory, and order management  Led product management focused on customization specifications, new product requirements, and market planning  Supervised a hybrid team of onshore and offshore development         Independent Consultant  ,     01/2003   to   04/2004     Company Name   –   City  ,   State      Provided high-level technical consulting on multiple long-term projects  Performed web services design and data migration for a major credit card company by utilizing .Net technology for their hospitality customers  Selected by the Distributed Computing Industry Association to perform Data Rights Management, encryption, and security evaluations  Designed a technology DRM media wrapper to trigger B2C e-commerce cart and order  Created and sold technology aggregating in real-time 15 popular job service boards         CTO & Founder  ,     10/1999   to   11/2002     Company Name   –   City  ,   State      Www.mediaocean.com Created the first electronic television and radio sales management system with full integration to multiple systems and all stakeholders  Developed objectives, policies, budgets, and operating plans for the development, quality, production operations, and IT departments and directed their interpretation, implementation, and achievement  Grew the organization from 2 to 94 in two years, raised $14.7MM of venture capital, PriceWaterhouseCoopers' Georgia's Top 25 Venture Capital Deals of 1999 and 2001  The MO system completed the first fully electronic end-to-end transaction in the industry  Negotiated $30MM merger of Donovan Data Systems' independent rep business         Work History      Director of Engineering  ,   04/2018   to   05/2018     Company Name          Www.calero.com
Calero is a leading provider of Communications Lifecycle Management (CLM) solutions designed to turn communication data into actionable insight by simplifying the management of voice, mobile, and other communications services and assets.  In control of two new product development teams and one legacy team working driving future growth.  Started the Atlanta Engineering office hiring 12 junior engineers and enabling them to be productive and working on roadmap items in less than 9 months.  Built new a new platform enabling the existing marquee software product to be multi-tenant and cloud-enabled.  Powering one-click upgrades / migrations, seamless movement across nodes, and unified performance monitoring.  60% of all implementations are now deployed on this platform.  Created a new product segment for mobility including new mobile-first UI design, e-bonding, self-service responsive portal, unbilled usage tracking, and workflow-enabled device ordering.         Sr. Director  ,   04/2016   to   04/2018     Company Name          Www.clacorp.com
CLA is an alternative consumer lending providing consumer loans and various financial products.  Lead three different development teams focused on different areas of business: consumer lending, merchants, and medical insurance.  Responsible for business analysts, quality assurance, database administration, product management, and software development.  Moved team to agile scum process: stories, cards, standups, timebox releases, developer estimation, unit testing, release automation.  Increased quality and decreased time between releases.  Implemented a new single ticketing system across the company.  Created a new application with responsive UI for mobile and tablets for healthcare.         VP of Engineering and Operations  ,   08/2013   to   04/2016      Www.pictureu.com
PictureU is an innovator in the use of imaging and data capture technologies for experiential marketing and photo concessions.  Was responsible for all technology and operations in the organization.  Drove team in delivering innovative, quality applications and solutions that meet client requirements, industry standards, and company goals.  Built 4 new products from scratch including a 16-camera computer-controlled array and car detecting computer vision.  Product manager for new products gathering requirements, defining scope, schedule, wireframing, and story distillation.  Hired staff in-house moving all development in-house saving $30K in 4 months.  Key member in sales: instrumental in the largest deal in 5 years, 30% under plan, ending 18% over plan by year-end by allowing product customizations, 3 former customers returned.  Responsible for customer / technical support, training, shipping, receiving, inventory, QA, software development, and procurement.  Kept customer satisfaction ratings in the high 90 percent.           02/2012   to   08/2013     Company Name          Www.ticketalternative.com 
Ticket Alternative provides a wide range of ticketing and box office solutions.  TA also prints millions of tickets and sells millions of event wristbands for independent distribution throughout the U.S.  And the U.K.  Accountable for all technology: hosting, vendors, development team, architecture, and information technology.  Built new e-commerce platform on Ruby and Rails utilizing Spree.  Hired technology team from scratch.  Developed event ticketing & box office system in three months which increased online sales by 45% and total sales by 65%.  Designed multi-tenant DIY ticketing and deal platform.         Co-Founder  ,   01/2011   to   02/2012      Www.triplingo.com
Mobile and web software company that upgrades trips for business and leisure travelers by making it easy and fun to learn the local language and culture by providing customized content on your smartphone and the web.  Managed all operations, participated in all partnerships and sales, raised funding, controlled burn, and provided technical guidance.  Launched initial product in 90 days and generated revenue in 14 weeks from the founding.  Drove over 45,000 downloads in App Store from launch.  Built 14 mobile applications, starting on iOS migrated to Nook and Android, all in 9 months from founding.  Created an award-winning product that was featured on the Apple App Store an amazing 6 times.         VP of Engineering  ,   01/2009   to   12/2010      Www.deposco.com
Offered on-demand software solutions that reduced cost and complexity while streamlining the company's supply chain and improving service levels, working in diverse industries like banking, Internet retailing, and hospitality.  Administered all technology development, hosting, and implementations for existing and new customers.  Improved product quality, increasing uptime to "three nines" and reducing support calls to 10% of the previous volume.  Launched version 2; major features: architectural improvements, rock-solid stability, and improving scalability to support the rapid 300% growth.  Migrated development and QA from primarily outsourced team to a total onshore team reducing total costs by boosting productivity.           09/2006   to   12/2008      Www.servigistics.com
SVG is the leader in Service Lifecycle Management products and solutions.  Initially, directed technical pre-sales leading 10 consultants in presenting, demos, and marketing to Fortune 1000 customers.  Leading product marketing, accountable for worldwide marketing across all products defining strategy in sales, pricing, market, and messaging.  Key contributor in sourcing and closing the largest deal in the history of the company.  Created a complete business plan for moving core product to a SaaS offering.  Supported marketing and sales worldwide in both EMEA and APAC as well as managing analyst relationships.  Designed new comp plans and quotas for pre-sales and account executives
CTO.  Commerce Science.  Apr 2004 - Sep 2006.  Www.commercescience.com
SaaS e-commerce provider focused on multi-store many-to-many retail providers.  Focused on product development along with product and program management for the company, creating plans and strategies to achieve new products and objectives.  Directed selections and negotiated contracts for tools, utilities, and OEM products for vendor/reseller management, web services, inventory, and order management.  Led product management focused on customization specifications, new product requirements, and market planning.  Supervised a hybrid team of onshore and offshore development.         Independent Consultant  ,   01/2003   to   04/2004      Provided high-level technical consulting on multiple long-term projects.  Performed web services design and data migration for a major credit card company by utilizing .Net technology for their hospitality customers.  Selected by the Distributed Computing Industry Association to perform Data Rights Management, encryption, and security evaluations.  Designed a technology DRM media wrapper to trigger B2C e-commerce cart and order.  Created and sold technology aggregating in real-time 15 popular job service boards.           10/1999   to   11/2002     Company Name          Www.mediaocean.com
Created the first electronic television and radio sales management system with full integration to multiple systems and all stakeholders.  Developed objectives, policies, budgets, and operating plans for the development, quality, production operations, and IT departments and directed their interpretation, implementation, and achievement.  Grew the organization from 2 to 94 in two years, raised $14.7MM of venture capital, PriceWaterhouseCoopers' Georgia's Top 25 Venture Capital Deals of 1999 and 2001.  The MO system completed the first fully electronic end-to-end transaction in the industry.  Negotiated $30MM merger of Donovan Data Systems' independent rep business.         Engineering Manager  ,   01/1999       Company Name               Consultant  ,   01/1998       Company Name               Product Manager  ,   01/1997       Company Name               Systems Engineer  ,   01/1996       Company Name               Technical Team Lead  ,   01/1995       Company Name               Manager  ,   01/1992       Company Name               Systems Operator  ,   01/1990       Company Name               Accomplishments      HONORS Chairman's Club.  Xcellenet.  1997
ATDC Graduate.  MediaOcean.  2002
Winner MSMOT Business Plan Competition.  Georgia Tech.  2006 
Winner Startup Weekend.  TripLingo.  2012
Winner Startup Riot.  TripLingo.  2012
STUDIES Coursera / John's Hopkins Data Science
Data Scientist's Toolbox.  March 2015.  Distinction
R Programming.  May 2015.  Distinction
Getting and Cleaning Data.  May 2015.  Distinction
Exploratory Data Analysis.  August 2015.  Distinction.        Education      Master of Science  :   Management of Technology  ,   2006     Georgia Institute of Technology   -   City             Bachelor of Science  :   Computer Science  ,   1992     Rutgers University   -   City             Summary     Recognized innovator who drives change by engineering new processes and technologies, resulting in streamlined operations and company growth Demonstrated expertise in all aspects of product management and software development, from conception through implementation Skilled leader supervising in-house and offshore teams as small as 3 and as large as 78 Strong background in implementing solutions that meet the needs of rapidly expanding operations Excellent communication, presentation, public speaking, and motivational skills Broad experience in marketing, operations, finance, quality, IT, and sourcing Proficiency in entrepreneurial, business unit, and large corporate environments SKILLS Infrastructure Design Strategic Planning Vendor Selection/RFPs Product/Project Mgt Agile Teams Design & Architecture Change Management Presentations Mergers & Acquisitions Process Improvement Budgets and P&L International Experience       Highlights          Agile,  Presenting  Pricing  Procurement  Product development  Budgets  Product management  Product marketing  Program management  Quality assurance      Sales  E-commerce  Strategy  Supply chain  Venture capital  Project Scheduling  Team Structure Management  Client relationship management  Project Planning Oversight            Skills     Net, photo, agile, analyst, Apple, automation, banking, budgets, business plan, closing, com, consulting, content, contracts, credit, encryption, client, customer satisfaction, data migration, database administration, driving, e-commerce, features, financial, hiring, imaging, information technology, insurance, interpretation, inventory, managing, market planning, marketing, market, marketing and sales, messaging, office, new product development, developer, order management, camera, policies, presenting, pricing, procurement, product development, Product manager, product management, product marketing, program management, quality, quality assurance, QA, radio, real-time, receiving, retail, sales, sales management, shipping, software development, stories, strategy, supply chain, technical support, television, upgrades, UI design, utilities, venture capital, vision, workflow, year-end    