         ADMINISTRATIVE ASSISTANT           Experience      ADMINISTRATIVE ASSISTANT  ,     06/2019   to   Current     Company Name   –   City  ,   State      Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors  Reviewed and corrected claim errors to facilitate smooth processing Identify issues and took appropriate action to deliver speedy resolution Post payments to accounts and maintained records Verify client information by analyzing existing evidence on file  Assure timely verification of insurance benefits prior to patient procedures or appointments  Maintain strong knowledge of basic medical terminology to better understand services and procedures  Fostered relationships with customers to expand customer base and enhance loyalty and retention  Collaborated with carriers to resolve discrepancies in insurance payments  Documented and tracked customer account details  Handled billing related activities focused on medical specialties  Examined claims, records and procedures to grant approval of coverage         HOME HEALTHCARE AIDE  ,     12/2016   to   Current     Company Name   –   City  ,   State      Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs  Developed strong and trusting rapport with each patient to facilitate best possible care and assistance  Ran errands for clients and transported to appointments to maintain wellness and support daily living needs  Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life  Completed data entries in charts and log books to document client progress  Mopped floors, vacuumed, washed dishes and performed array of other household chores to assist clients         OFFICE ASSISTANT  ,     09/2017   to   09/2019     Company Name   –   City  ,   State      Greeted persons entering establishment, determined nature and purpose of visit, and directed or escorted them to specific destinations  Dispersed incoming mail to correct recipients throughout office  Organized files, developed spreadsheets, faxed reports and scanned documents  Scheduled appointments on behalf of staff members to keep office operations smooth and efficient  Tracked office stock and maintained inventory in neat and organized fashion  Managed building access and supplied key cards to employees and visitors  Filed and retrieved records to support business needs and boost team productivity         UNIT CLERK  ,     06/2018   to   11/2018     Company Name   –   City  ,   State      Cleaned and sterilized instruments and disposed of contaminated supplies  Processed monthly reports for department performance  Scheduled and confirmed patient appointments with patients and healthcare professionals  Answered patient questions and fielded complaints  Coordinated between patients and healthcare professionals to meet patient needs  Coordinated supply replenishment to meet expected unit demands  Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members  Organized ordered medical tests, including sample collection and patient transportation  Supported clerical needs of more than 10 nurses including taking messages, scanning documents and routing business correspondence         DAYCARE TEACHING ASSISTANT  ,     03/2016   to   08/2016     Company Name   –   City  ,   State      Escorted children on outings and trips to local parks and zoos
 Disciplined children and recommended other measures to correct behavior
 Communicated with children's parents or guardians about daily activities, behaviors, and problems
 Provided students with personalized educational, behavioral and emotional support
 Cleaned and organized classrooms, materials, and supplies for maximum efficiency
 Observed children and recorded activities, maintained daily records and created safe environments
 during activities, meals and naps
 Distributed classroom materials and supplies such as pencils, paper and art materials
 Kept over 10 students safe in classroom and outside environments.         Work History      ADMINISTRATIVE ASSISTANT  ,   06/2019   to   Current     Company Name   –   City  ,   State      Perform general office duties, including answering multi-line phones, routing telephone calls or messages
 to appropriate staff and greeting visitors
 Review and corrected claim errors to facilitate smooth processing
 Identify issues and took appropriate action to deliver speedy resolution
 Post payments to accounts and maintained records
 Verify client information by analyzing existing evidence on file
 Assure timely verification of insurance benefits prior to patient procedures or appointments
 Perform various administrative functions, including filing paperwork, delivering mail, sorting mail, office
 cleaning and bookkeeping
 Accurately input all patient and insurance information into company's computer system using
 Maintain strong knowledge of basic medical terminology to better understand services and procedures.         HOMEWATCH CAREGIVERS  ,   12/2016   to   Current     Company Name   –   City  ,   State      Provide patients with help moving in and out of beds, baths, wheel-chairs, and automobiles and with
 dressing and grooming
 Care for patients by changing bed linens, washing and ironing laundry, cleaning, and assisting with their
 personal care
 Plan, purchase, prepare, and serve meals to patients or other family members, according to prescribed
 diets
 Accompany clients to doctors' offices
 Massage patients and apply preparations or treatments, such as liniments, alcohol rubs, and heat-lamp
 stimulation
 Ensure clients' well-being, safety, and comfort in adherence with physicians' orders
 Supervise frequent activities such as medication and personal hygiene to ensure safety
 Complete data entries in charts and log books to document clients' progress with accuracy
 Dress, groom and feed patients with limited physical abilities to efficiently handle basic needs.         OFFICE ASSISTANT  ,   09/2017   to   09/2019     Company Name   –   City  ,   State      Greeted persons entering establishment, determined nature and purpose of visit, and directed or escorted
 them to specific destinations
 Filed and maintained records
 Collected, sorted, distributed, and prepared mail, messages, and courier deliveries
 Provided information about establishment, such as location of departments or offices, employees within
 the organization, and services provided
 Performed duties, such as taking care of plants and straightening magazines to maintain lobby or
 reception area
 Scheduled appointments and maintained and updated appointment calendars
 Copied, sent faxes, and handled all incoming and outgoing correspondence
 Answered and quickly redirected calls.         MICHIGAN MEDICINE  ,   06/2018   to   11/2018     Company Name   –   City  ,   State      Cleaned and sterilized instruments and disposed of contaminated supplies
 Processed monthly reports for department performance
 Scheduled and confirmed patient appointments with patients and healthcare professionals
 Answered patient questions and fielded complaints
 Coordinated between patients and healthcare professionals to meet patient needs
 Monitored infection control procedures to ensure facility-wide health and safety
 Maintained patient charts and confidential files
 Coordinated supply replenishment to meet expected unit demands.         DAYCARE TEACHING ASSISTANT  ,   03/2016   to   08/2016     Company Name   –   City  ,   State      Escorted children on outings and trips to local parks and zoos
 Disciplined children and recommended other measures to correct behavior
 Communicated with children's parents or guardians about daily activities, behaviors, and problems
 Provided students with personalized educational, behavioral and emotional support
 Cleaned and organized classrooms, materials, and supplies for maximum efficiency
 Observed children and recorded activities, maintained daily records and created safe environments
 during activities, meals and naps
 Distributed classroom materials and supplies such as pencils, paper and art materials
 Kept over 10 students safe in classroom and outside environments.         Education      Bachelor of Science  :   Health Administration  ,   Expected in   2020     EASTERN MICHIGAN UNIVERSITY   -   City             High School Diploma  :     2016     MIFFLIN HIGH SCHOOL   -   City             High School Diploma  :     2016     FORT HAYES CAREER CENTER   -   City             Summary    Committed and motivated Administrative Assistant with exceptional customer service and decision making
skills. Strong work ethic, professional attitude and great initiative. Passionate about business success and
talented at supporting company staff, office personnel and customer needs.      Certifications    First Aid & CPR      Highlights          Records management systems  Excel spreadsheets  Meeting planning  Database entry      Appointment scheduling  Senior leadership support  Insurance processing            Skills     Administrative functions, Administrative Support, art, automobiles, basic, changing bed linens, benefits, bookkeeping, charts, CPR, client, clients, Data Entry, emotional support, faxes, filing, First Aid, general office duties, infection control, insurance, lamp, laundry, sorting mail, materials, serve meals, medical terminology, Administering medication, mail, office, Office administration, Provide patients with help, progress, reception, routing, safety, scheduling, Sorting, Spreadsheet, telephone, phones, Time management, Travel Arrangements    