         CONSULTANT       Summary     Accomplished Senior Business Systems Analyst with over 10 years of business process, project management, and technology experience for fortune 500 companies.   Recognized success in driving projects of the highest level of complexity, critical business value, and corporate visibility.       Highlights          International Institute Business Analysis (IIBA) Certification - August 2011  MCDST Certification - Microsoft Certified Desktop Support Technician - August 2007  Lean Six Sigma Certification - May 2013      Demonstrated skills in business and systems analysis, project management, process analysis and improvement, data analysis and mining, inventory control, and quality assurance            Experience      Consultant   06/2013   to   Current     Company Name   City  ,   State       Trained internal personnel in process awareness, execution, and documented mission critical processes  Analyzed business process workflows and identified improvement opportunities  Identified control gaps, determined root causes, and ensured appropriate controls were enhanced and / or implemented  Installed and secured Cisco and Netgear routers and triaged internet connectivity issues with POS systems          Senior Business System Analyst   10/2011   to   05/2013     Company Name   City  ,   State       Served as a change case management liaison between Cardinal Health's medical products and pharmaceutical distribution stakeholders and its enterprise IT groups  Provided SME guidance and support to business and functional users on existing and prospective SAP-related business processes  Provided business process analysis and recommended workflow design solutions and informed work teams on process improvement and re-engineering strategies  Updated and maintained documentation on process improvements and process performance  Researched SAP CRM 3.0, CRM7.0 and ECC6.0 system issues and documented opportunities for improvement  Gathered business requirements from business partners for SAP CRM system enhancement and business continuity purposes  Documented UAT Plan for large project and worked with UAT Team to ensure all acceptance criteria for the requirements were included in the UAT task plan  Tracked and reported all system and user acceptance test errors for management and developers  Uploaded and maintained documents in SharePoint for knowledge base and training purposes  Managed SAP CRM6.0 and CRM7.0 skill group, escalation rule changes, service profiles, BP profile and categorization schema changes for maintenance and enhancement  Analyzed business data and applied analytical tools to interpret data Created reports using Business Objects functionalities, including like multiple data providers, prompts, and slice and dice  Ensured testing activities enabled applications to meet business requirements and systems goals  Lead discussions between the development and business teams to capture business requirements, stories, use cases, business flows and acceptance criteria          Senior Lead Consultant / Manager   02/2011   to   10/2011     Company Name   City  ,   State       Provided MS Office 2010 & Windows 7 deployment consulting support to package installation and support application patch updates via SMS and other enterprise deployment tools  Managed team responsible for analysis, definition, specification, development, testing, documentation, and installation of new and existing applications  Led and maximized e-commerce sales that achieved goals and customer satisfaction levels  Analyzed and monitored sales and revenue generation through website traffic  Ensured successful launch, implementation and operations of website  Provided packaging and scripting applications via distributed to desktops and laptops across large, distributed enterprise environment  Provided Tier II / III support of escalated issues, troubleshooting, and documented failed deployments Worked with cross functional teams both internally to IT and with business end-users          IT Technician / Business Analyst   08/2010   to   12/2010     Company Name   City  ,   State       Facilitated and conducted (JAD) Joint Application Design Sessions to determine business requirements by bringing stakeholders and IT Team on a common platform  Provided detailed mapping of current and future state process workflows  Created reports using SQL Server reporting services  Identified and prioritized process and system improvements designed to reduce costs and increase productivity  Coordinated with researched detailed definition of mathematical models for Demand forecast and Optimization models  Replaced current backup/recovery system with an enterprise solution to provide more reliable data for backup/recovery solution to meet enterprise SLA requirements  Documented use-case scenarios and what-if scenarios for mark down process  Worked with Quality Assurance Team to create and execute Unit, System, and User Acceptance Plan and test case scenarios          IS Application Support / Business Analyst   04/2010   to   07/2010     Company Name   City  ,   State       Analyzed current state process for Promotion Item Forecasting and identified opportunities for improvement  Organized information system policies and procedures to meet audit requirements  Prepared statistical sections of protocols, statistical analysis plans, and programming specifications for all phases of study design  Developed Managed Care financial goals specific to each hospital's unique services, costs and market demographics  Developed and maintained professional and business relationships with medical staff, Chambers of Commerce, local employer groups Leveraged Data Stage Tools, including Infosphere DataStage Designer and Infosphere DataStage Director for developing jobs and to view log files for execution errors Implementation and knowledge of HIPAA code sets, ICD-9 and ICD-10 coding  Defined ICD-9 to ICD-10 mapping process using GEMs (General Equivalency Mapping) crosswalk file Interacted with surgeons, doctors and nurses regarding equipment or app crashes in OR  Collaborated with regulatory, clinical, quality assurance, bio-analytical, programmers and data managers in monitoring on-going clinical trials, including database locks and un-blinding  Collaborated with business units to assess impact of business requirements and to reach consensus on alternative solutions when necessary to maintain consistent and flexible architecture  Organized and participated in Scrum meetings with team members          Project Manager / Business Analyst   03/2008   to   06/2009     Company Name   City  ,   State       Served in project manager role to ensure key responsibilities were carried out in accordance with defined expectations  Ensured project deliverables met defined expectations and were completed within the baseline of time scales and budget  Certified Safety, Health & Environmental standards were achieved and all required statutory and regulatory conditions were met  Provided regular and timely reporting of project progress to the sponsors and stakeholders  Proactively managed project issues and risks, mitigating as necessary  Managed changes to the project without unduly affecting the stated objectives and benefits  Established Scrum project management process and assisted team meet sprint and story goals.  Served in business analyst role to identify opportunities for system enhancements to assist in planning and implementation  Facilitated relationships with third party vendors, carriers, and affiliates to meet and improve he SLA time-lines of licensing process  Partnered with procurement team to identify assets and the risks to those assets (risk assessment)  Liaison to ensure contract requests moved through process in timely manner  Monitored batch processing and made corrective actions as required   Reviewed business requirements, system functional requirements, and developed systems specifications  Assisted customers in establishing methods to trade files from partner using Cyclone SFTP or AS2 and performed testing after every installation  Triaged customer issues regarding FTP, trading files, or connection error issues, including EDI Transaction Sets          Business Analyst / Project Manager   02/2006   to   02/2008     Company Name   City  ,   State       Established and managed demand management program for technology organization that improved the optimization and use of IT resources  Provided SME guidance on compliance issues during requirements and testing phases  Established enterprise-wide governance structure for technology demand management program that enabled effective decision-making and management of IT through all stages of planning, delivery, and operations  Responsible for running data profiling reports and developing reports using SQL and DataStage  Worked on all phases of data warehouse development and Product Lifecycle Management, including gathering requirements to testing, implementation, and support  Collaborated with management on changing requirements and business processes in order to disseminate data to more than four different development teams (both internal & external) and identified potential risks on an on-going basis  Led feed-back sessions with stakeholders to solidify business requirements and gain management approval prior to design phase of project          Business Analyst   11/2004   to   12/2005     Company Name   City  ,   State       Provided underwriting experience to interpret the requirements from the business and user community in order to accurately develop OOMC's first automated production underwriting (AUDS) engine  Worked closely with project sponsor to build over 500 test cases to facilitate vendor proof of concept (ILOG/France) prior to vendor selection and contractual engagement  Selected to work hand-in-hand with pricing manager while documenting the Enterprise Pricing Requirements and creating the AUDS message table  Ensured testing activities enabled applications to meet business requirements and systems goals and participated in user acceptance testing prior to Go Live date          Warehouse Dock Specialist / Trainer   01/2000   to   01/2004     Company Name   City  ,   State       Unloaded and loaded trailers with freight and ensured all necessary paperwork was attached to each shipment of freight  Dispatched loaded freight trucks out to yard or for delivery  Trained new dock workers on proper handling of freight and forklift driving  Ensured OSHA regulations was enforced on a continuous basis          Education      Bachelor of Science  :   Network and Communication Management   2005       DeVry University   City  ,   State  ,   USA              Skills     Demonstrated, Hands-On Experience in:  Lean/Agile, SDLC, Waterfall, Agile, ITIL, GAP Analysis, UAT, Business Requirements, Process Improvement, Process Mapping, Demand Management, Resource Management, and Project Management Lifecycle.    