         STORE KEEPER / PRODUCTION CO-ORDINATOR       Summary     To develop and find a place in the industry where I can utilize my skills through serving efficiently and with complete honesty, integrity and hard work for personal and organizational growth.       Highlights          Ms-Office (Excel, Word, Pivot & Vlookup) & Internet applications.            Customer Service Oriented           Merchandising           Production Co-ordination           Store Managing     Inventory tracking  Vendor management  Shipment consolidations planning  Warehouse and fulfillment  Imports and exports  Works well independently            Accomplishments      Credentials Institution/University Year of Completion   B.Com C.K.Thakur College of Arts & Commerce Mumbai University 2008   HSC S.E.S College / Mumbai University 2005   SSC New English School / Mumbai University 2003.        Experience      Store Keeper / Production Co-ordinator   03/2014   to   Current     Company Name   City  ,   State       Designation: Store Keeper / Production  Co-ordinator                                           Key Responsibilities:  Maintained store facilities to ensure smooth functioning - Made arrangements and placed orders for new stock and supplies whenever necessary.  Responsible for upkeep of various appropriate records of materials received.  Received deliveries of ordered items and ensured that all the supplies were in proper order - Stored the supplies and items received in their designated place to avoid time wasted searching for items and general confusion.  Maintained the budget of all the expenditures incurred and presented same to Manager.  Reported to Prod.manager on a regular basis regarding the need/demand of items so that the future orders could be placed  accordingly.  Monitored the functioning of store equipment and reported problems and failures to the supervisor.  To initiate action for stoppage of further purchasing when the stock level approaches the maximum limit.  To check the book balances, with the actual physical stock at frequent intervals by way of internal control over wrong issues, pilferage, etc.  Knowledge of Export, Basic PRO Skills, Portal related to Ministry of Economy & Labour.  Knowledge of generating ASN & Shipment details in portals.          Store Manager   12/2013   to   02/2014     Company Name   City  ,   State       Key Responsibilities:   Head responsibility to attain sales and varied financial targets.  Attain ability to analyze and interpret financial goals or reports along with track individual as well as store results.  Interview, hire and train employees (staff of 3-15) as per company guidelines.  Provide positive work as well as shopping environment embracing diversity plus promote sales.  Maintain effective communication as well as collaborate Area Manager plus home office.  Implement and maintain promotional, operational and visual or merchandise standards plus initiatives Ensure stores along with work areas are utterly clean, secure plus well maintained.  Opened and closed the store, which included counting cash drawers and making bank deposits.  Maintained visually appealing and effective displays for the entire store.  Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience  Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.          Category Management Incharge   07/2012   to   12/2013     Company Name   City  ,   State       Designation : Category Management Incharge- Merchandising Key Responsibilities:   Handling all Front-End & backend operation of the Diamond Category.  Coordinating with all the department (Pre-Inventory, Inventory, Sourcing & Dispatch) as well with stores.  Doing Price updation for all the revised prices of the merchandise for PAN India.  Handling margins & printing tags for the revised prices.  Solving stores related issues, Processing End customer & store orders through OMS.  Working on Data Correction(Audit) for PAN India stores received from store(Memo Sales Report) Laisoning with logistics & accounts for the supportive documents required viz.VAT or Waybill for delivery of  shipment to party add.  Preparing all reports & data related to stores & dispatches.  Working on MIS data stock Vs Sales, Category Vs sales for better implementation of available resources in order to Increase sales.          Team Leader   02/2011   to   07/2012     Company Name   City  ,   State       Leading a team of 2 ATL's & 40 Associates.  Scheduling as per the store requirements Training ATL's followed by Coaching new cashiers & Backroom Associates.  To ensure physical cash balance tallies with the books of accounts on a daily basis Compute and record totals of transactions & tally cash receipts & Vouchers from all the cashiers on a daily basis.  To ensure cash deposit on a daily basis.  Monitoring  of Goods with Proper handling & documentation as well reporting to the H.O.if any discrepancies found.  Handling total backroom process related to Binning, Bin audit & proper maintenance with all required amenities.  Responsible for Purging of warehouse done every month for better sales & for better customer service.  Periodic checking of inventory to ensure that the physical quantities are tallying with books / system.  Use FIFO method for storing and picking the products.  Working on Reports related to receiving's (Warehouse) & also working on daily discrepancies system vs actual.Completed floor replenishment to guarantee size availability and promote customer satisfaction.Marked clearance products with updated price tags.Informed customers about all product lines and services offered by the company.          Sr. Customer Service Executive   08/2008   to   02/2011     Company Name   City  ,   State       Provide customer service by greeting and assisting customers, and responding to customer inquiries  and complaints.  Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in  performing services for customers.  Monitor sales activities to ensure that customers receive satisfactory service and quality goods.  Instruct staff on how to handle difficult and complicated sales.  Train Front End associates and evaluate their performance.  Answer customers' query about New launch and advise customers on Usage plan selection.  Processed all sales transactions accurately and in a timely fashion.          Education      Bachelors of Commerce  :   Commerce   2008       CKT College of Arts,Commerce & Management Studies   City  ,   State  ,   India             High School Diploma  :   Science   2005       SES College of Arts ,Commerce & Science   City  ,   State  ,   India             High School Diploma     2003       New English School   City  ,   State  ,   India             Languages     English,Hindi, Marathi & Tamil       Personal Information      D.O.B:                                                           24-January-1988   Marital status:                                                Single   Nationality:                                                    Indian   Date of issue                                                 11-03-2010    Date of expire                                                10-03-2020    Place of issue                                                MUMBAI   Passport number                                           H 8837359       Additional Information      Interested working as an Jr.Merchandiser where in I can contribute my experience & knowledge for growth of company and an individual as well.  Participated as an N.S.S volunteer for cleanliness awareness.  Very diversified & adaptable with any kind of work provided.  Can work under pressure & complete the work in a timely management.  Managed difficult situation very efficiently & effectively.         Skills      Coaching, customer service, train employees, Internet applications( Excel, Ms-Office, Word, MIS) Inventory, logistics, Merchandising,  purchasing, quality, receiving, reconciling, reporting, Sales, Scheduling,Supervising       