         ADMINISTRATION ASSISTANT         Professional Summary     Professional and knowledgeable Receptionist versed in administrative support and customer service. Offering over 10 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.  Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing 10+ years of experience managing fast-paced, front desk operations..  Adaptable Administration Clerk with expertise in managing emails and phone calls for various departments. Highly skilled in editing and proofreading correspondence and documentation. Ready for a new position that involves handling various tasks in fast-paced settings.  Smart professional fluent in spanish. Energetic and knowledgeable in administration assistant. Considered enterprising adm. assistant with ability to lead talented teams.       Skills          Scheduling  Office administration  Administrative support  Budgeting  Appointment setting  Recordkeeping  Documentation and control  Document retrieval      Spanish skills  Medical office administration  Insurance claims  Completing insurance forms  Appointment scheduling  Billing and coding  Customer service            Work History      Administration Assistant  ,     12/2018   to    Current      Company Name    –    City  ,   State         Transferred and directed phone calls, guests and mail to correct staff members    Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes    Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels    Communicated with customers via phone and email to confirm deliveries and respond to inquiries    Kept reception area clean and neat to give visitors positive first impression    Completed and mailed bills, contracts, policies, invoices and checks    Maintained office supplies inventory by checking stock and ordering new supplies as needed    Assisted coworkers and staff members with special tasks on daily basis    In charge of scheduling, canceling, and client appointment    Greet clients and directed them to correct staffing    Pulled and filed client filed          Office Assistant  ,     01/2018   to   12/2018     Company Name    –    City  ,   State         Opened and properly distributed incoming mail to promote quicker response to client inquiries    Maintained and organize files and documents    Maintained and updated filing of bills, bill payment, inventory and incoming and out going mail    Operated office equipment such as copier machine, fax machine    Managed cleanliness of office and refilled office supplies when needed    Welcomed and greet all visitor, screened calls, directed to appropriate staff, opened all incoming mail and distributed to recipients    Supported clerical needs of more than 10+ assistants, including taking messages, scanning documents and routing business correspondence          Certified Medical Assistant  ,     09/2000   to   09/2012     Company Name    –    City  ,   State        Collected and documented patient medical information such as blood pressure and weight  Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions  Called and faxed pharmacies to submit prescriptions and refills  Documented vital signs and health history  Sanitized, restocked and organized exam rooms and medical equipment  Directed patients to exam rooms, fielded questions and prepared for physician examinations  Directed patients to examining rooms and coordinated transportation assistance as necessary  Gathered forms, copied insurance cards and to collect patient information for billing and insurance filing  Obtained client medical history, including medication information, symptoms and allergies  Updated inventory, expiration and vaccine logs to maintain current tracking documentation  Assessed, documented and monitored vital signs for more than 20 patients per day  Collected and documented patient medical information such as blood pressure and weight.  Assisted with routine checks and diagnostic testing by collecting and processing specimens.         Education      Associate of Arts  :   Business Administration      American International University   -   City           Graduated with 3.3 GPA        Coursework in Billing, coding and medical ICD            Some College (No Degree)  :   Certified Nursing Assisting  ,   1998     Resurrection Hospital   -   City             Some College (No Degree)  :   Certified Medical Assistant  ,   1976     Bryant School   -   City          