         INTERIM MEMBERSHIP DIRECTOR         Professional Profile    Highly responsible and dedicated professional with a proven record of success in member
engagement and experience. Excellent manager of both large groups and small teams. Works well in groups. Volunteers own time.  Able to multitask
effectively and handle evolving job priorities. Superior organizational, leadership and interpersonal skills.
Successful in hiring and retaining highly motivated and member oriented employees.      Qualifications          Human resources experience  Relationship builder  Skilled motivator  Highly dependable  Microsoft word, excel, outlook proficient        Oranized  Trustworthy  Team Player  Volunteer  Works well under pressure  Energetic personality               Relevant Experience     Process Improvement   Updated and created new departmental procedures.   Assessed organizational training needs.        Experience      Company Name    City  ,   State    Interim Membership Director    02/2016   to   Current       Oversee Welcome Desk and sales team  Work and collaborate with the
    Municipal Services Assistant with the city of Morgan Hill  Work and collaborate with the Director of Member Engagement with the YMCA  Mentor and develop Welcome Desk staff  Rebuild and establish trust and support with Welcome Desk staff  ​Track tours given and tours closed   Assess and apply financial aid to members  Interact and engage with members  ​          Company Name    City  ,   State    Health and Wellness Director   05/2015   to   Current       Oversee 65 direct reports and the day to day operations in the fitness center and group fitness program. 
   Actively participate and co-chair the Health and Wellness cabinet with all 11 branches of the Silicon Valley YMCA association   Prepare weekly  sub schedule and quarterly schedule changes  for group fitness    Track and maintain wellness coaches, group fitness instructors and personal trainers hours in ADP  Oversee Health and Wellness Coordinator job duties   Mentor and develop Health and Wellness Coodinator    Develop
 and grow all fitness staff by successfully preparing and tracking goals and provide training and leadership opportunities   Oversee fitness department budget, research and purchase
 expenses and maintenance for the fitness center and equipment and manage expense 
reports  Coordinate and execute programs and projects as assigned by AED   Conduct phone screening and interview candidates for wellness coach, group fitness and personal training positions   Conduct auditions for Wellness Coach, group fitness and personal training candidates    Successfully participate and support staff campaigner volunteer between all  fitness staff and exempt staff 2012-present   Volunteer and assist with the YMCA Annual Giving Campaign 2012-present   Work and collaborate with leadership team regarding the SEER survey to deepen member satisfaction and connections  Collaborate, lead and support leadership staff as well as front line staff to strengthen the partnership between the City of Morgan Hill and the YMCA    Created and developed the CRC staff in-service agenda with other leadership team members 2012-present   Coordinate and execute special community fitness events such as the Youth Triathlon and Get Fit   Coordinate
 and execute member engagement programs such as the Indoor Triathlon, El
 Toro challenge, TRX 40/40 challenge and March Madness   Developed
 a working relationship with both city of Morgan Hill and YMCA maintenance teams to ensure quick and timely 
response to any issues that arise in the fitness center, group fitness studio or with the 
equipment on the fitness floor and group fitness studio          Company Name    City  ,   State    Health and Wellness Coordinator   10/2012   to   05/2015       Oversee 17 direct reports and the day to day operations in the fitness center   Prepare monthly calendar scheduling for wellness coaches shifts and monthly calendar scheduling for wellness appointments for members   Track and maintain coaches hours in ADP   Track all wellness coaches end of shift reports, member engagement, wellness appointment percentages and wellness coaches FitLinxx triggers   Develop and grow wellness coaches by successfully preparing and tracking goals for each wellness coach and provide training and leadership for each wellness coach   Work closely with the Health and Wellness Director with the fitness department budget, research and purchase minor expenses and maintenance for the fitness center and manage expense reports   Created and implemented the CRC Youth calendar and oversee Mini Me and Youth Fitness activities   Coordinate and execute programs and projects as assigned   Conduct phone screening and interview candidates for wellness coach positions   Conduct auditions for Zumba and UJamm candidates for group fitness   Successfully participate as staff campaign liaison between all group fitness staff and exempt staff for the past 3 years   Volunteer and assist with the YMCA Annual Giving Campaign for the past 3 years   Work and collaborate with leadership team regarding the SEER survey to deepen member satisfaction and connections   Created and developed the CRC staff in-service agenda with other leadership team members for the past 2 years   Coordinate and execute special community fitness events such as the Youth Triathlon and Get Fit   Coordinate and execute member engagement programs such as the Indoor Triathlon, El Toro challenge, TRX 40/40 challenge and March Madness   Actively participate in the Health and Wellness cabinet with all 11 branches of the association   Developed a working relationship with Danny and Fred to ensure quick and timely response to any issues that arise in the fitness center or with the equipment on the fitness floor   Work with and assist Health and Wellness Director with group exercise tasks as needed: sub list, group fitness class schedule, auditions and communication with instructors.          Company Name    City  ,   State    Group Fitness Instructor   10/2010   to   Current       Cultivate positive relationships with participants by interacting with them during group fitness classes.  Explain the use of exercise equipment to all participants, prioritizing safety at all times.  Greet all members in a professional and friendly manner.  Develop safe and effective exercise programs for all members.  Assess individual progress and suggested appropriate changes.  Immediately report any damaged or broken equipment.  Teach a variety of group exercise classes, including Kick Boxing, Turbo Kick, Pilates, Body Pump, TRX,RIP, Step, Boot Camp, Zumba, Zumba Kids and Zumba Gold.  Explain exercise modifications to participants with a history of injury.          Company Name    City  ,   State    Manager   04/2001   to   07/2010       Performed all scheduling of staff Prepared and executed all payroll and commission of staff   Prepared and tracked all inventory and sales of merchandise Provide training and leadership for staff   Prepared and executed all cash, checks and credits paid for deposit   Researched and purchased all equipment and parts   Conducted phone screenings and interviews for all new hires Acted as liaison between employees and CEO   Prepared and conducted all staff meetings   Worked with the city of Nampa with Chamber of Commerce events.          Education      Bachelor of Arts  :  Liberal Arts   2003     Northwest Nazrene University  ,   City  ,   State      Liberal Arts        Credentials      CPR, First Aid and AED  YMCA Diabetes Prevention Program  YMCA Child Abuse Prevention  FitLinxx  Various group fitness certifications    ​    