         MEDICAL SUPPORT ASSISTANT (OA) GS-5 STEP 2       Summary    Committed and motivated medical support assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Proficient at quickly learning new procedures and taking ownership of diverse projects.      Highlights          Patient scheduling abilities  Excellent communication and interpersonal skills   Flexibility  Reception area management      Detail-oriented   Self-starter  Team player            Accomplishments    Certificate of Acheivement      Experience     12/2015   to   Current     Medical Support Assistant (OA) GS-5 Step 2    Company Name   －   City  ,   State      Salary:
$32,918 per year 40 hours/week    Supervisor:
Dwight Huddleston     Service over 20000 military/civilian personnel and their dependents  Enters, manipulates and/or retrieves information and
data from automated systems   maintains and monitors patient appointment
schedules for the clinic/practice, coordinates and/or schedules patient
appointments with other clinics or specialties, receives patients and visitors
as the initial point of contact, in person or telephonically   records and
relays messages and/or redirect calls  experienced in providing technical advice and assist managers   provides information regarding the
practice, clinic, and hospital policies, procedures, and locations to patients,
family members, staff, etc   maintains all patients' records, both electronic
and paper   responsible for the clerical duties inherent to the in processing
(reception), care, and out processing (transition) of outpatients, families/caregivers
and guests.   Screen patients to determine eligibility of care for their treatment  Always keep medical assistants informed regarding the policies, procedures,and goals of the organization  passes on the supervisor's instructions on work assignment, priorities, and deadlines.  Manages templates for 3 providers    substitutes for absent medical support assistants to ensure there is coverage   Provide on the job training to newly assigned employees  maintain appointment calendars to schedule and/or cancel appointments.   Knowledgeable of  Defense Civilian Payroll System (DCPS), Automated Time and Attendance Production System (ATAAPS), Civilian Personnel OnLine (CPOL)  provide clerical/administrative and automation support using multiple computer systems and technologies, including Microsoft office (MS Access, MS Powerpoint, MS Excel, MS Word and MS) Well versed to systems such as Composite Health Care System (CHCS), Allied Health Longitudinal Technology Application (AHLTA), Defense Manpower Human Resource System Information (DMHRSI).         10/2013   to   12/2014     Healthcare Assistant Rep    Company Name   －   City  ,   State      Salary: $18,000 per year 40 hours/ week.  Supervisor: America Gurrero may be contacted 915-204-1116.  Duties: assisted with FSA/HRA benefits   administered Cobra benefits   respond to telephone inquiries and complaints using standard scripts and procedures   filed personal information  researches/resolves inquires and logs customer calls  communicates appropriate options for resolution in a timely matter  informs customers about services available and assesses customer needs  provides functional guidance training and assistance to lower level staff  assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness   operates word processing equipment in order to produce a variety of narrative and tabular materials, including labels, graphics,  correspondence, memorandums, promotion recommendations, award recommendations, evaluations, meeting minutes, extensive updated departmental policies, procedures and reports.         01/2003   to   08/2012     Account Adjuster II    Company Name   －   City  ,   State      Salary: $34,000.00 per year 40 hours/week.  Supervisor: Tomeka Haddock -may be contacted (252) 493-4081.  Duties: contacted customers to collect past due payments   made acceptable payment arrangements with customer   filed personal information,  perform skip tracing as needed  sent appropriate correspondence to customers  scheduled appointments for designated personnel and remind them of such commitments, collected, selected, rearranged, tabulated, and consolidated data from numerous source documents.         08/2002   to   12/2002     Technical Representative    Company Name   －   City  ,   State      Salary: 18,000 per year 40 hours/week.  Supervisor: Shana Jones.  Duties: Accepted inbound calls from customers regarding satellite radios, Activated new satellite service, resolved customer complaints and processed refunds, Arranged for defective satellite equipment to be repaired, replaced or refunded.         01/2001   to   12/2001     Pharmacy Technician    Company Name   －   City  ,   State      Salary: $15,000 per year 40 hours/week.  Supervisor: Tiffany Bowman.  Duties: Received and stored incoming pharmacy supplies, verified stock and entered data into the computer to maintain inventory records, Entered customer information and prescriptions company database, Dispensed medical prescriptions operation.  Helped health care providers and patients by greeting them in person and by phone; answering questions and requests; referring inquiries to the pharmacist.  Maintained pharmacy inventory by checking pharmaceutical stock to determine inventory level; anticipating needed medications and supplies; placing and expediting orders; verifying receipt; removing outdated drugs.  Maintained a safe and clean pharmacy by complying with procedures, rules, and regulations.  Protected patients and employees by adhering to infection-control policies and protocols.  Organized medications for pharmacist to dispense by reading medication orders and prescriptions; preparing labels; calculating quantities; assembling intravenous solutions and other pharmaceutical therapies.  Maintained records by recording and filing physicians' orders and prescriptions.  Generated revenues by calculating, recording, and issuing charges.  Ensured medication availability by delivering medications to patients and departments.  Prepared reports by collecting and summarizing information.  Contributed to team effort by accomplishing related results as needed.         10/1997   to   11/2000     Bookkeeper    Company Name   －   City  ,   State      Salary: $20,000.00 per year 40 hours/week.  Supervisor: Milton Hagan.  Duties: Maintained and kept records of cashiers' till balances, prepared bank deposits  balanced cashier tills and office ledgers   developed system to account for financial transactions by establishing a chart of accounts  defining bookkeeping policies and procedures   maintained subsidiary accounts by verifying, allocating, and posting transactions   balanced subsidiary accounts by reconciling entries  maintained general ledger by transferring subsidiary account summaries   balanced general ledger by preparing a trial balance   reconciling entries  maintained historical records by filing documents   prepared financial reports by collecting, analyzing, and summarizing account information and trends   complied with federal, state, and local legal requirements by studying requirements, enforcing adherence to requirements; filing reports, advising management on needed actions, contributed to team effort by accomplishing related results as needed.          Education     2016     Bachelor of Science  :   Healthcare Administration/Healthcare Management    University of Phoenix   －   City  ,   State  ,   United States    Health Care Administration/Healthcare Management (completed) - 3.7       5/10/2011     Associates  :   Medical Office Administration    Fayetteville Tech Community College   －   City  ,   State  ,   United States    Medical Office Administration 3.0        References     Melissa Arnold (*)          910-574-3862  Tomeka Haddock (*)    252-367-776       Stephanie Williams(*)      910-489-3215        (*) indicates professional reference    