         AVIATION SAFETY ASSISTANT           Summary     I have 17 years of customer service experience as a administrative assistant with the Federal Aviation Administration.  Throughout my career I have earned several awards, and recognitions for my commitment to people, team player award and Administrative Employee of the year several times.  I have also received several awards for arranging organizing and preparing meals for myself for 40- to 60 people for charity lunches that take place weekly ever year from Oct 1st to December 15th ( I have been doing this since 2003 in addition to keeping up with my other responsibilities.   Although I have not worked in a restaurant since a teenager, I believe my desire to work, and my exemplary costumer service skills would serve me and the company well in this position.        Highlights          Reliable and punctual  Cash handling  Reliable team worker  Neat, clean and professional appearance  Comfortable standing for long time periods  Comfortable standing for long time periods  Delivers exceptional customer service  Engaging personality  Excellent multi-tasker              Accomplishments     Recognized by peers and management for going above and beyond normal job functions.   •2014 Administrative Employee of the Year Award  •2013 Administrative Employee of the Year Award  •2009 Commitment to Quality, Service, Productivity  •2007 Commitment to People Group Award  •2006 Commitment to People Group Award  •2006 Administrative Employee of the Year Award  •2003 Administrative Employee of the Year Award  •2001 Greater Boston Federal Executive Support Personnel Award  •2000 Greater Boston Federal Executive Support Personnel Award         Experience      Aviation Safety Assistant    January 1998   to   October 2015     Company Name   -   City  ,   State      In my position as the Aviation Safety Assistant for operations I perform administrative tasks such as preparing travel arrangements and assisting with investigations by gathering information and drafting correspondence and reports for enforcements, accidents, incidents and complaint investigations,    I maintain and coordinate the calendars, and schedules for my unit, and maintaining l confidential files, the Facility Emergency Security Plan and the telephone availability list to insure daily office coveraged.  I enter payroll data, assist with the labor distribution reports, and insure accuracy on all operation's correspondence before they leave the office.  Additionally I provide daily customer service and have been awarded customer service awards and recognitions along with 3 administrative employee of the year awards.  Utilizing my programming, web designing and software education, I have created and maintained several useful SharePoint Databases and forms.  In order to maintain the reliability of the SharePoint I perform weekly backups, manage users and continuously add new features and information as needed while providing training to all employees on the workings of SharePoint.  I have received time off awards and other recognitions on three separation occasions for my accomplishments in significantly reducing the workload associated with former tedious reporting processes.  I have also trained and assisted five other office Employees on the building of their SharePoint databases and on setting up user permissions.          Education      Computer Learning Center Business School Graduate

Basic Accounting, Webpage Design, Microsoft Office, Typing, Networking, Hardware and Software Installations 

Honors Graduate   :   Business  ,   1998    Computer Learning Center Business Course   -   City  ,   State  ,   usa     Honors Graduate:  Networking  Webpage design  Basic Accounting  Microsoft Office   Graphic Design  Database Management         Personal Information     My 16 years as an Administrative employee has also provided me with the essential knowledge of and clear understandings of office practices and procedures related to my position.  Whether I am entering time and attendance information, sending out a letter of investigation, or tending to a stakeholders requests I have been successful in utilized this knowledge to correctly complete the tasks at hand.    I have had the opportunity to serve as a lead coordinator on several committees such as the Combined Federal Campaign where I have successfully organized and promoted the campaign for over 14 years planning, organizing preparing and serving food weekly to 40 to 60 employees in which the proceeds went to charities under the combined federal campaign. Other committees include the Occupational Safety and Health Administration (OSHA)       Additional Information      Other Completed Courses:   Work Place SAFETY ORIENTATION   Compliance Philosophy Briefing   FY15 Information Security & Privacy Awareness Training Course  OSH Responsibilities  I am a volunteer at a day care center and have completed courses in safe serving when preparing and serving food.  Certificates Achieved.    Records Management 101  Annual Ethics Training  Employee and Labor Relations: Behavioral and Disciplinary Issues and Resolution    Introduction to Safety   2014 Security and Privacy Awareness Training  Workplace Security Awareness  Being an Effective Team Member  Office Safety  Administrative Professionals: Putting Your Best Foot Forward  Administrative Professionals: Interacting with Others  Safety and Health in the Workplace          Skills     Customer Service  Administrative Skills  Highly Motivated    