         GENERAL  MANAGER       Summary    company that would offer growth within the organization.  I am easily adaptable, maintain  a high regard for attention to detail, and I bring a strong background in coaching/development  of teams.       I am looking to work for a company that will utilize my talents to the fullest while offering opportunities for growth. I want to work within a partnership that will challenge me to my fullest potential.      Highlights          Retail inventory management  Store opening and closing procedures  Store operations  MS Office proficient      Outstanding communication skills  Exceptional leader  Team-oriented  Recruiting and interviewing            Accomplishments    I have often been depended on for training new managers and staff from different locations within the company I work for.  I am currently working on rewriting the Standard Operation Procedures manual as I am fully knowledgeable of the company's standards and policies.        Experience      General  Manager   10/2013   to   09/2016     Company Name   City  ,   State      Opened a new store location and assisted in recruiting and training new staff.    Stocked and restocked inventory when shipments were received.    Reorganized the sales floor to meet company demands.   Design and implemented customer satisfaction metrics.   Determined staff promotions and demotions, and terminated employees when necessary.   Completed a series of training sessions to advance from Assistant Manager to Store Manager.   Completed weekly schedules according to payroll policies.   Trained all new managers on store procedures and policies.   Trained staff to deliver outstanding customer service.  Analyzed marketing information and translated it into strategic plans.   Contributed to merchandising ideas at team sale meetings.   Worked closely with the district manager to formulate and build the store brand.             General   Manager   05/2010   to   06/2013     Company Name   City  ,   State      Addressed customer inquiries and resolved complaints.   Delivered excellent customer service by greeting and assisting each customer.   Stocked and restocked inventory when shipments were received.   Reorganized the sales floor to meet company demands.   Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.   Completed a series of training sessions to advance from Assistant Manager to Store Manager.   Trained all new managers on store procedures and policies.   Completed weekly schedules according to payroll policies.          General Manager   09/2008   to   07/2010     Company Name   City  ,   State      Delivered excellent customer service by greeting and assisting each customer.   Opened a new store location and assisted in recruiting and training new staff.   Design and implemented customer satisfaction metrics.   Stocked and restocked inventory when shipments were received.   Reorganized the sales floor to meet company demands.   Determined staff promotions and demotions, and terminated employees when necessary.   Completed a series of training sessions to advance from Assistant Manager to Store Manager.   Completed weekly schedules according to payroll policies.   Trained all new managers on store procedures and policies.   Wrote order supply requests to replenish merchandise.   Trained staff to deliver outstanding customer service.   Addressed and corrected sales staff communication issues in a tactful and effective manner.          General Manager   11/2002   to   08/2008     Company Name   City  ,   State      Addressed and corrected sales staff communication issues in a tactful and effective manner.   Analyzed marketing information and translated it into strategic plans.   Trained staff to deliver outstanding customer service.   Wrote order supply requests to replenish merchandise.   Worked closely with the district manager to formulate and build the store brand.   Trained all new managers on store procedures and policies.   Completed weekly schedules according to payroll policies.   Opened a new store location and assisted in recruiting and training new staff.          Apparel Manager   09/1998   to   08/2002     Company Name   City  ,   State      Delivered excellent customer service by greeting and assisting each customer.   Addressed customer inquiries and resolved complaints.   Stocked and restocked inventory when shipments were received.   Reorganized the sales floor to meet company demands.   Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.   Wrote order supply requests to replenish merchandise.   Trained staff to deliver outstanding customer service.   Contributed to merchandising ideas at team sale meetings.          Education      Associate of Science  :   Biology    Florida International University   City  ,   State       Biology        Languages    fluent in Spanish and some Italian      Skills    Coaching, Inventory Control, Italian, MS Windows, Oracle, Payroll, sales, Scheduling, fluent in Spanish, Staff Development, 55 WPM, Visual Merchandising   