         INFORMATION TECHNOLOGY SPECIALIST       Summary     Over twelve years of experience providing high quality consulting and technical assistance to home and business end users. As a field service technician since late 2004, I am able to install, repair and maintain many types of Point of Sale register equipment as well as servers, networking and related peripherals.   With an ability to integrate computer skills, customer support experience and related education I thrive to exceed technical, business, and customer expectations. A long time hobby of mine is demonstrating electronics in retail stores. I really enjoy in-store demonstrations, direct sales and training sessions with employees.    Continuing to improve myself is very important to me. I feel being professionally certified by CompTIA, Lexmark, Hewlett Packard, Microsoft, Fujitsu, IC³, the ETA, FEMA and other bodies allows me to think outside the box and create a custom solution that best fits the client's needs.       Highlights          Exceptional telephone etiquette  Vast technical knowledge  Troubleshooting proficiency   DHCP/DNS Ethernet and Firewall proficient  CompTIA A+, Net+    Accomplished with mobile devices      Technical help desk experience  Database servers  Excellent problem solving skills  Microsoft Office Specialist   Drive duplication and imaging knowledge  Adept at Troubleshooting             Accomplishments     Multiple technical awards for work performance.Consistently received a 100% rate of customer satisfaction.Oversaw a decrease in average daily Help Desk tickets by almost 100%       Work Experience      Information Technology Specialist   02/2012   to   Current     Company Name   City  ,   State       Service and maintain numerous makes, models and types of equipment, including client servers, workstations, laptops and peripherals.  Install and maintain CCTV-DVR Camera systems, Servers, network racks/patch panels, VoIP, BDR data recovery systems of which I am familiar with StorageCraft, Datto, VEEAM and Intronis, and business class cloud backup solutions.  Offer business assessments ranging from DLP best practices to Wired / Wireless Network Infrastructure Audits to FINRA/HIPPA/PCI Compliance audit and testing.  Currently provide support for more than 480 Windows based devices and 44 Windows/VMware servers.          IT Systems Administrator   09/2008   to   05/2012     Company Name   City  ,   State       Responsible for all maintenance on 55 Windows variant based workstations, Dell Precision server, IBM xSeries Blade server, the telephony/VOIP/POTS systems, T1/network troubleshooting in a multi-building environment as well as providing end user assistance and training to sales, service and management teams.  Manage Windows Server 2003 with Active Directory and policies.  Maintain AutoBase CRM database and Reynolds & Reynolds Repair Order writing system.  Maintained a WiFi network for the technicians to use Toyota Technical Services.  Performed all preventative maintenance on laser and dot matrix printers.  Responsible to coordinate, purchase and install all new technology and assist outside vendors with technology related needs.  I assisted the Used Car Manager with taking photographs and uploading to website & overlay of information on photos.          Field Service Technician II   12/2009   to   10/2011     Company Name   City  ,   State       Perform field service work on IBM servers, IBM/Lenovo desktops and IBM Point-of-Sale POS) equipment as well as repair Lexmark monochrome and color laser printers.  Responsible for repairs and diagnosis on other brands such as Linksys, Symbol, Nortel, Baystack, Zebra, Datalogic, Kronos, HP, IVR Systems & Ateb Rx.  Responsible to install and troubleshoot networking equipment ranging from wired switches to wireless access points,setup & troubleshoot/repair IBM pSeries RS/6000 servers and peripherals.  Break/Fix technician, no escalation.  Responsible for company vehicle, maintenance scheduling, RMA returns, numerous SLA contracts and full van inventory.  24/7 On-call position with overnight priority calls.  I was the territory Senior Technician and successfully trained a new employee.          Kodak Imaging Expert / Field Marketing Specialist   03/2006   to   12/2009     Company Name   City  ,   State       I was responsible to engage and train sales associates and customers in large retail stores by organizing training events, presentations and role playing demonstrations.  Tasked with increasing consumer brand awareness by selling and demonstrating Kodak products, merchandising and organizing Kodak camera and peripheral displays, and assisting with fourth quarter "Black Friday" sales events.  I was rewarded each year after the sales figures were totaled for surpassing my sales goals.  I enjoyed demonstrating Kodak because everyone knows Kodak, and the products were simple to use, yet produced superior photographs, prints and images.          Merchandising / Marketing Specialist   10/2005   to   12/2007     Company Name   City  ,   State       Worked for several divisions of ActionLink concurrently: Merchandising, Marketing and Training.  In-Store marketing, merchandising and sales of technical hardware and services, such as Dell, Sprint, Logitech and Garmin.  Set up plan-o-grams (POG), live units and security for sensitive equipment.  Self-managed, drove own vehicle, recorded mileage.  Received shipments at home and position required extensive planning before set up could begin.          Digital Imaging Specialist   08/2005   to   03/2006     Company Name   City  ,   State       Retail sales of digital, 35mm, and DSLR cameras and accessories.  Helped promote brand awareness for targeted brands, and new features of the cameras.  Trained customers on digital camera features and specifications, provided hands-on demonstrations and short photo seminars for anyone interested.  I assisted in prepping store for "Black Friday" sale promotions, starting at 3:30am.  I always completed the sale by walking customer to register, thanking them for the business and inviting them to come back with their purchase and show it off; many did! Seasonal position for Q4 and overstock through March.          Business Machines Sales Associate   09/2002   to   07/2005     Company Name   City  ,   State       Retail sales of computers, office supplies, electronics and related peripherals.  Assisted.  customers with printers, monitors, desktop & laptop computers, GPS and digital cameras.  I was able to assist in in all departments of the store, ran the Copy Center when associates called out, made cardboard bales and used pallet jacks.  I was responsible for repairing customer computers in-store and worked as store computer technician before the Easy Tech program was rolled out.  I was asked by management to assist in taking a proper inventory in a nearby store plagued with inventory discrepancies, and later was tasked by district management to assist in the final stages of building, "plan-o-gramming" and stocking the Monticello, NY Staples location.  I received numerous "S" pins which signify outstanding customer service being reported to corporate.          Education      GE - Residential Energy Auditor , Energy Management and Systems Technology/Technician  :   Technology   2014       Ashworth College   City  ,   State  ,   USA     GPA:   Delta Epsilon Tau Honor Society, Alumni Society     Delta Epsilon Tau Honor Society, Alumni Society         Undergraduate Certificate in Computer Information Management , Computer Technology/Computer Systems Technology Online Courses  :   Technology   2010       Ashworth College   City  ,   State  ,   USA             Associate of Arts and Sciences (A.A.S  :   Business Administration, Management and Operations Business Management Club   2009       SUNY Orange   City  ,   State  ,   USA      Business Administration, Management and Operations Business Management Club         Skills      Sales Software: Salesforce.com, TapScan  CMS:  Joomla, WordPress  Desktop Publishing Software: Photoshop, Illustrator   Plethora of hardware repair and diagnostic skills  Experienced Desktop Support and trainer      