         IT MANAGER       Summary    Ten years of management experience with a focus on team building and project management. Ten years of experience as a network engineer and systems administrator. The majority of my experience has been working with Microsoft, Dell, HP, IBM, Symantec, McAfee, Trend Micro and Cisco hardware and software business solutions. I have extensive experience with Microsoft Exchange Server. I am comfortable with Cisco command line IOS, VoIP, QoS tagging, layer 2, 3 and 4 switching and packet shaping. I have used Fluke OptiView, Wireshark, NetFlow Analyzer, Solarwinds Network Performance Monitor and SMS to assist me in the process of identifying network bottlenecks and performance issues. I have experience in business, education, medical and manufacturing environments. Recently, I have been working a great deal with Hyper-V, VMware and data loss prevention software.      Highlights          Software Symantec Backup Exec, System Recovery, Endpoint Protection, Trend Micro, McAfee,  ESET,  Acronis, ShadowProtect, GFI, Crow Canyon, DameWare, Wireshark, NetFlow Analyzer, Splunk, SMS, Fluke OptiView, Solarwinds NPM, Microsoft Response Point, GP, CRM and SharePoint,  Databases SQL, MySQL  Hardware Servers, workstations, laptops, printers, smart phones, routers, switches, firewalls, wireless access points, LTO autoloaders, CCTV, PBX and IP phone systems, biometric scanners and readers  Applications Apache, IIS, Cisco ASDM, Cisco VPN Client, MAS 90, Sage Medical Manager, BrainTree PACS/C-Arm, VMware, Citrix, SmartFilter, Imail, Websense, iPrism Web Security, Hyper-V, SonicWall Global VPN Client, Adobe, Foxit Phantom PDF, JobBOSS, Made2Manage ERP, Word, Excel, Access  Industries Business, Manufacturing, Education and Medical  Operating Systems Windows 2000 Server, Server 2003, Server 2008, Server 2012, Exchange Server(2000, 2003, 2007, 2010, 2013 & associated migration tools), Cisco IOS, Linux, Mac OS  Methodologies project management, system analysis and design, business process flow      Database maintenance  System checks and troubleshooting  Advanced troubleshooting  Virus and spyware removal  Computer diagnostics and repair  Server management  Hardware support and troubleshooting  Highly motivated  Resourceful  Advanced knowledge of diagnostic techniques  Advanced knowledge of security, firewalls and DLP             Accomplishments     Saved company over $ 50,000.00 per year  by refurbishing used computers and technological equipment and switching Internet providers from T1 lines to cable.       Experience      IT Manager  ,   07/2012   -   Current    Company Name   -   City  ,   State      Server installations and migrations, SonicWall firewalls, VPN installation and support, wireless access points, multilayer switches, routers, help desk support for 3 sites, multi-mode fiber, Microsoft Exchange Server, Server 2012, Hyper-V installation and support, Windows XP mode, Windows 7, Windows 8,  SharePoint, Microsoft Dynamics GP/CRM, Project Server, SQL, Macola, CCTV, time and attendance hardware and software, biometric reader installation and support, Syspine IP, Microsoft Response Point, VoIP, Creo Pro/E, Windchill, SolidWorks, QuickBooks Enterprise, McAfee SaaS, network security, disaster recovery, infrastructure design and support, network hardware and software troubleshooting, administration of user accounts, responsible for developing annual IT budget, responsible for IT project management.  Administration of group policy, Active Directory, help desk support, Hyper-V, DLP.          Information Technology Engineer  ,   10/2008   -   07/2012    Company Name   -   City  ,   State      Server installations and migrations, migration of databases, Exchange Server, SQL, MySQL.  Cisco PIX and ASA 5505 installation and support,  network security, wireless hardware, installation and support of Symantec Backup Exec and Endpoint Protection, Mac OS, help desk support for multiple sites, phone system and VoIP support.  Administration of group policy, Active Directory, DHCP, DNS, hardware and software troubleshooting, upgrades and migrations of legacy software packages.          Senior Network Engineer  ,   10/2007   -   06/2008    Company Name   -   City  ,   State      Server installations and migrations, databases, Exchange Server, SQL, MySQL.  HP servers, Secure Computing Webwashers, Snapgear firewall/VPN appliances, Cisco switches, Trend Micro products, Symantec products, network security, wireless installation and support, virtual machines, help desk support for multiple sites, phone system and VoIP support.  Administration of group policy, Active Directory, DHCP, DNS, end user support.          Information Technology Engineer  ,   03/2005   -   10/2007    Company Name   -   City  ,   State      Server installations and migrations, migration of databases, MAS 90, SQL, MySQL.  Cisco 1721, 2800 and 3600 series routers, Cisco Catalyst 2900 and 3100 series switches, HP ProCurve switches,  Symantec products, network security, wireless installation, iSCSI NAS/SAN (Intel hardware), media servers, terminal server applications, BrainTree PACS and C-Arm, biometric readers, time and attendance installation and support, help desk and end user support for 7 sites.  Administration of group policy, Active Directory, DHCP, DNS, VPN tunnels, ftp servers, Sage Medical Manager, VoIP, QoS, layer 3 and 4 switching, Cisco Aironet access points, Toshiba hybrid PBX and VoIP phone system and QoS support, HIPAA compliance, media servers, iSCSI, fibre channel, SAN and NAS design, installation and support.          Assistant Professor  ,   08/2000   -   07/2005    Company Name   -   City  ,   State      Program Chair for Region 2 (South Bend, Elkhart and Warsaw Server installations, teaching A+, Network+, Microsoft MCSA and Cisco CCNA classes, programming routers, switches and installing and configuring Windows 2000 server and Server 2003.  Supervised all Computer Information Systems faculty, staff and adjunct instructors for all three sites in Region 2, hardware/software troubleshooting and support.  Administration of group policy, Active Directory, FERPA compliance.          Education        Davenport University   -   City  ,   State  ,   USA    Information Technology Certification Classes    Network Engineering    A+, Network+, MCSA, CCNA, Operating Systems, Business Applications, Network Engineering         1988    Western Michigan University   -   City  ,   State  ,   USA    M.A    Counselor Education and Counseling Psychology    Administration of Student Personnel Services and Counseling in Post-Secondary Education         1985    Indiana University   -   City  ,   State  ,   USA    B.A    Sociology    Sociology and Psychology           Ivy Tech Community College   -   City  ,   State  ,   USA    Information Technology Certification Classes    Cisco CCNA    Cisco Switching and Routing         Certifications    CompTIA  A+, Network+, Microsoft MCP (70-210 and 70-215), previously certified as Cisco CCNA      Skills    A+, Active Directory, Adobe, Apache, Backup Exec, budget, business process, C, CCNA, Cisco IOS, Cisco, Citrix, Hardware, CRM, Client, Databases, DHCP, disaster recovery, DNS, ERP, firewalls, firewall, ftp, help desk support, help desk, HP, HP servers, IIS, Information Systems, Intel, IP, IT project management, laptops, Linux, Mac OS, Macola, MAS 90, McAfee, Medical Manager, Access, MCP, Microsoft Dynamics, Excel, Exchange Server, Microsoft Exchange Server, SharePoint, Windows 7, Windows 8, 2000, Windows XP, Word, migration, MySQL, Enterprise, NAS, Network Engineering, network hardware, network security, Network, Operating Systems, PACS, PBX, PDF, phone system, phone systems, printers, programming, project management, QuickBooks, routers, Sage, SAN, scanners, Servers, SMS, software troubleshooting, SolidWorks, SQL, Supervising, switches, Cisco switches, Symantec, system analysis and design, teaching, user support, phones, terminal server, Toshiba, Trend, upgrades, VPN, VoIP, Windows 2000 Server   