         INSTRUCTIONAL DESIGNER           Summary    Dependable and resourceful Instructor/Trainer, Technical Writer and Instructional Designer who designs documentation, training programs or
curriculums, including classroom lectures, online courses, and self-study sessions, directed at students, employees,
organization members, or those who use the organization's products or services.      Accomplishments      State of TN Teacher License 474: Business Education    Software Expertise: Adobe Acrobat Prof. 9, Adobe Captivate 5, 5.5, 7, 8, Adobe Contribute 4, Adobe Dreamweaver, Adobe InDesign, Adobe PhotoShop, Articulate Studio 9/Storyline, Fireworks ­ Basics, Flash ­ Basics, LMS: Blackboard, SumTotal, Moodle Microsoft Access ­ '03, '07, Microsoft Excel ­ '03, '07, '10, Microsoft Outlook ­ '03, '07, Microsoft PowerPoint ­ '03, '07, '10, Microsoft Publisher ­ '03, '07, Microsoft Word ­ '03, '07, '10, SnagIt.        Education      University of Memphis     2016       Doctor of Education  :   Instruction and Curriculum Leadership Instructional Design and Technology    City  ,   State      GPA:   1st Generation PhD Fellowship Academic Achievement Award    Instruction and Curriculum Leadership Instructional Design and Technology 1st Generation PhD Fellowship Academic Achievement Award        University of Phoenix     2005       Master of Arts  :   Adult Education and Distance Learning    City  ,   State      GPA:   GPA: 3.91    Adult Education and Distance Learning GPA: 3.91        University of Memphis     2003       Bachelor of Science  :   Business Administration Management    City  ,   State      GPA:   Minority Merit Scholar    Business Administration Management Minority Merit Scholar        Experience      Company Name     May 2015   to   September 2015     Instructional Designer   City  ,   State      Responsible for designing and developing course modules for the university by working with instructors and internal subject matter experts.          Company Name     January 2015   to   March 2015     Instructional Designer and Technical Writer   City  ,   State      Responsible for designing and developing instructor-led training for the Nike warehouse distribution center in Memphis, Tennessee.  Wrote processes and procedures for warehouse roles and functions.          Company Name     December 2014   to   Current     Tutor   City  ,   State      Club Z Tutoring          Cordova, Tennessee Tutor students grades K-12 on Reading, Math, State Standardized Tests, and ACT Test Preparation.  Offers assistance with developing study strategies.  Works with the student and their parent to develop a tutoring plan to fit their individual needs.  Prepare tutoring sessions to ensure the student's academic development.  Assess the student's progress through the tutoring sessions.          Company Name     September 2013   to  April 2014     Instructional Designer   City  ,   State      Responsible for designing and developing 6 online modules for the Introduction to Distance Education course for the TAACCCT grant.  International Paper          Memphis, Tennessee.          Company Name     June 2013   to   November 2014     Technical Training Manager Performance Improvement Manager   City  ,   State      Worked collaboratively with business partners and other clinical staff to design and develop appropriate, high quality training interventions and user based documentation to meet business and organizational needs.  Managed 2 Instructional Designers and 5 Technicals Writers via interoffice and virtually.  Conducted counseling, coaching, and facilitates one-on-one coaching sessions.  Facilitated training classes and conducts train-the-trainer workshops.  Supervised group of instructional designers and technical writers.  Assisted with operations interviewing and selection process.  Utilized Information Mapping principles and techniques to create Job Aids, Training Manuals, Standard Operating Procedures, and other reference tools.  Developed and created policies and procedures, job aids, training materials, user documentation and website alerts using Information Mapping standards of writing.  Participated in Kaizen events for improving company processes and procedures.          Company Name     August 2012   to   October 2012     Remote Instructional Designer   City  ,   State      Responsible for designing and developing online math courses for the Ferndale School District for high school students using the Moodle LMS.          Company Name     October 2011   to   April 2012     Remote Instructional Designer and Technical Writer   City  ,   State      Responsible for the development of at least 34 courses which each included a study guide, an eLearning practice, and an eLearning assessment for the Paragon software.  Utilized Information Mapping principles and techniques to create Job Aids, Training Manuals, Standard Operating Procedures, and other reference tools.          Company Name     August 2011   to   December 2011     Remote Instructional Designer and Project Manager   City  ,   State      Responsible for the design and development of a course that provided the residents of UTHSC web-based instruction on how to prevent medical errors when writing prescriptions.  Responsible for creating and managing the needs analysis, project plan, and implementation plan for the project.          Company Name     April 2009   to   June 2013     Training Consultant Instructional Designer and Technical Writer   City  ,   State      Worked collaboratively with business partners and other clinical staff to design and develop appropriate, high quality training interventions and user based documentation to meet business and organizational needs.  Designed and developed comprehensive instructor-led, e-learning, self-paced, and blended training classes for operations staff to ensure the established goals and objectives are met.  Developed all aspects of training curriculum including courseware, participant guides, facilitator guides, assessments, learning activities, etc.  Supervised new hires during classroom facilitation.  Facilitated training classes and conducts train-the-trainer workshops.  Maintained the knowledge management system by providing on-demand publishing and disseminating urgent "Alerts" and other communications throughout the organization.  Researched and recommended solutions, resources, and methods to effectively meet training and development needs by identifying and eliminating training gaps.  Used Sum Total Learning Management System to publish and disseminate training, track compliance and report progress.  Utilized Information Mapping principles and techniques to create Job Aids, Training Manuals, Standard Operating Procedures, and other reference tools.  Developed and created policies and procedures, job aids, training materials, user documentation and website alerts using Information Mapping standards of writing.          Company Name     August 2006   to   December 2010     General Education Professor   City  ,   State      Provided guidance, encouragement, and direction necessary to allow students to achieve established course objectives.  Worked within the structure of the syllabus, and acted as an effective classroom manager and advocate participate in the learning process.  Participated in school retention initiatives by providing regular, accurate, and timely feedback to students, and the school concerning academics, behavior, attendance, etc.  Monitored and managed online classroom learning environment using ALEKS for Algebra classes.  Maintained course curriculum and taught material approved from curriculum and developed daily lesson plans to include instructional aids.  Maintained expertise in subject area and recommended improvements in curriculum design.  Motivated students to actively.          Skills    academic, Adobe, backup, coaching, conferences, counseling, course development, Crystal Reports, curriculum design, Curriculum Development, Customer Service, Customer Service, data entry, designing, direction, documentation, Information Mapping, instruction, instructor, instructional design, knowledge management, team leader, lesson plans, managing, materials, Math, meetings, mentoring, MS Word, Works, multimedia, needs analysis, Order Entry, organizational, policies, writing prescriptions, processes, progress, Project Management, quality, quick, Reading, sales, Supply Chain, task analysis, teacher, Technical Writing, user documentation, phone, trainer, training materials, Training Manuals, training programs, Tutoring, website, workshops   