         CUSTOMER SERVICE REPRESENTATIVE           Core Strengths          Active listening skills  Strong organizational skills  Top sales performer  Adaptive team player      Seasoned in conflict resolution  Energetic work attitude  Store maintenance ability  Telephone inquiries specialist  Customer service expert            Career Overview     Highly enthusiastic customer service professional with 10 year client interface   experience.Dedicated Customer Service Representative motivated to maintain customer   satisfaction and contribute to company success. Customer advocate          Excellent communication skills Conflict resolution proficiency        Inventory control Devoted to data integrity          Cash handling accuracy Strong problem solving ability         Banking and financial services Strong communication skills          background Detail-oriented       Accomplishments      Customer service expert Strong organizational skills Markdown/promotional procedures banking and financial services background Seasoned in conflict resolution Detail-oriented Strong communication skills.  Accomplishments Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.  Sales Consistently generated additional revenue through skilled sales techniques.  Product Sales Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.  Customer Interface Greeted customers upon entrance and handled all cash and credit transactions.  Assisted customers over the phone regarding store operations, product, promotions and orders.  Multi-tasking Cashiered with two cash registers at once in tandem to maximize customer flow.        Work Experience      Customer Service Representative    March 2011   to   Current     Company Name   －   City  ,   State      Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Excelled in exceeding daily credit card application goals.Cross-trained and provided back-up for other customer service representatives when needed.Worked as a team member performing cashier duties, product assistance .Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.          Administrative Assistant    January 2009   to   Current     Company Name   －   City  ,   State      Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Drafted meeting agendas, supplied advance materials and executed follow- up for meetings and team conferences.Designed electronic file systems and maintained electronic and paper files.Handled all media and public relations inquiries.Planned meetings and prepared conference rooms.Dispersed incoming mail to correct recipients throughout the office.Made copies, sent faxes and handled all incoming and outgoing correspondenceOrganized files, developed spreadsheets, faxed reports and scanned documents.Created weekly and monthly reports and presentations.Received and distributed faxes and mail in a timely manner.          Licensed Insurance Agent    March 2007   to   December 2007     Company Name   －   City  ,   State      Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.Promoted agency products to customers in person, on the telephone and in writing.Prepared necessary paperwork to process insurance sales and renewals.Followed up with potential clients regarding on line information requests.Developed life insurance and commercial insurance leads to meet monthly sales targets.Finalized and maintained all types of personal lines insurance policies within the agency.Promoted client retention through high-quality service and follow through.          Personal Banker    April 2006   to   March 2007     Company Name   －   City  ,   State      Established new customer accounts including checking, savings, lines of credit and loans.Balanced daily cash deposits and bank vault inventory with a zero error rate.Supplied tellers with coin and currency as needed.Maintained a Researched beneficial investment opportunities and made recommendations to senior management.30% client retention rate by suggesting strategic investment plans based on fixed income and equity investing report evaluations.Delivered prompt, accurate and excellent customer service.          Senior Financial Representative    March 2003   to   March 2006     Company Name   －   City  ,   State      Opened new customer accounts, including checking, savings and lines of credit.Processed sales referrals and promoted bank services and products, resulting in 30% branch sales increase.Balanced daily cash deposits and bank vault inventory with a zero error rate.Prepared daily branch Roslyn Savings Bank invoices.Researched and resolved customer issues on personal savings, checking and lines of credit accounts.Examined checks for identification and endorsement.Entered member transaction data into the on line banking software.Maintained confidentiality of bank records and client information.          Credit Card Specialist    February 2000   to   August 2003     Company Name   －   City  ,   State      Addressed customer service inquiries in a timely and accurate fashion.Built customer loyalty by placing follow-up calls for customers who reported product issues.Formulated and enforced Service Center policies, procedures and quality assurance measures.Properly directed inbound calls in phone queues to improve call flow.Developed effective relationships with all call center departments through clear communication.Demonstrated mastery of customer service call script within specified time frames.Collected customer feedback and made process changes to exceed customer satisfaction goals.          Member Services Representative / Dispatcher    July 1997   to   March 2000     Company Name   －   City  ,   State      Evaluated service locations and made scheduling adjustments to maximize efficiency.Oversaw service stations and drivers to maintain scheduling for the day-to-day service calls needed for tow transportation.  Negotiated contracts with outside providers to handle calls not designated to their location.  Provided accurate and appropriate information in response to customer inquiries.Made reasonable procedure exceptions to accommodate unusual customer requests.Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Developed effective relationships with all call center departments through clear communication.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Built customer loyalty by placing follow-up calls for customers who reported service and product issues.          Bank Teller    March 1995   to   February 1996     Company Name   －   City  ,   State      Processed sales referrals and promoted bank services and products, resulting in 25Balanced daily cash deposits and bank vault inventory with a zero error rate.Processed cash withdrawals.Adhered to Citi-banks security and audit procedures.25% branch sales increase.Maintained confidentiality of bank records and client information.Directed specific questions to appropriate branch personnel.Delivered prompt, accurate and excellent customer service.          Educational Background      BA   :   Sociology  ,   2016    SUNY Old Westbury College   －   City  ,   State  ,   United States    Sociology        Skills    agency, attention to detail, back-up, banking, call center, call center, daily cash deposits, cashier, conferences, contracts, credit, client, clients, customer satisfaction, excellent customer service, excellent customer service, customer service, drivers, equity, senior management, fashion, faxes, financial, fixed income, insurance, insurance sales, inventory, materials, meetings, mail, office, personnel, policies, presentations, knowledge of store, public relations, quality, quality assurance, receptionist, retail, sales, scheduling, script, shipping, spreadsheets, strategic, telephone, phone, transportation   