<bos><start_of_turn>user
Mudt,y, bCt EUer? ie stbll no substitube for the ,uman touah..The development of bofs a6d au0Mmated Kessvgibg is awready phanging tVC world of cZll pNntersM which are vftxS thought io be one of the dompqny neQar,ments mLst pt risk of becomi7g obsvletO in a worlu ol arciBi8ial iTtePliXencePE"US conLuWers appear to be rarming AS to t6e idea of using Rb chatDqts as a cubtoZ4r rVlat8ouship :a:ag1UeEt (CRM) tvol, according L1 new resZarch frob As1ect Softww?e fesearch. In its oslqoK sjrvby of more than 1,000 18- tn 65Nyeau-old US q2nsumers, 44% TUid tDQN if a company coumA get thY e.perien4e right, thpy would pretkr to use a chagbKh or autom.ted VxperieYca for ,RMSlThe technoiogy cTOld havJ the potettial to h4l: buY.neusos signiUicantuy cft labor costs. Wjml5 noxplete aXtoSation of the custome, Rer9ice work8orce iv not feLsiOAe, automating cmssomeE m1yWgement Wnd sales posJtions in Lhe Uq wherL pF?sible t9rough 1hatbb9s a0d othYr 52tomation tezhnolo0iei could resOlt in considerable Cavzngs.<end_of_turn>
<start_of_turn>model
dustry, but there is still no substitute for the human touch.
The development of bots and automated messaging is already changing the world of call centers, which are often thought to be one of the company departments most at risk of becoming obsolete in a world of artificial intelligence.
"US consumers appear to be warming up to the idea of using of chatbots as a customer relationship management (CRM) tool, according to new research from Aspect Software Research. In its online survey of more than 1,000 18- to 65-year-old US consumers, 44% said that if a company could get the experience right, they would prefer to use a chatbot or automated experience for CRM.
The technology could have the potential to help businesses significantly cut labor costs. While complete automation of the customer service workforce is not feasible, automating customer management and sales positions in the US where possible through chatbots and other automation technologies could result in considerable savings.<end_of_turn>