Faced with intense pressure from office supply discount superstores and the worsening recession, the Miller family, owners of Quill Corp., challenged their employees to launch a dramatic cost-reduction program.</br></br>In good times, it?Ûªs easy to exceed budgets and encourage spending to grow your business. But, in these tough times, cutting . fixed and variable costs may be the only way to keep your doors open.</br></br>DL, grew quickly, selling office supplies to thousands of businesses nationwide, through mail and telephone orders. But aggressive moves by.some discount office supply chains,, such as Office Chib and Staples, forced Quill?Ûªs owners to competein a new ballgame..</br></br>new, lower prices cut deeply into Quill?Ûªs profit. Quill?Ûªs founder and president. Jack Miller, turned to his employees to help him save time, money and their jobs. Challenged and encouraged to think creatively. Quill?Ûªs employees came up with scores of money-saving measures.</br></br>?ÛÏWe are a much better company now than we were before 1990,?Ûª?Ûª Miller said. ?ÛÏThe management set the major goals, but the people really doing the work are below management level. They are meeting, using their brains and coming up with tremendous solutions.?Û?