I purchased this projector in March of 2019. The picture quality is great but I could not get YouTube to work, or any other already installed programs to work (like Hulu etc). I had to purchase the Roku fire stick to watch tv on it. No biggie. 6 months later I got a huge black blob on the screen we couldn’t fix and the fan was making a loud noise. Turns out that the LCD was defective. I sent a message to the company and told them about my issue and they sent me replacement parts for the projector along with instructions on how to replace them, FREE of charge. Although I’m not super thrilled about the issue we had with the projector, the customer service I received was top notch. I was corresponding with a customer service agent who treated me with the upmost respect and was very understanding. I’m not sure if I would buy this specific projector again, knowing what I know now but I’m confident that if I have any more issues, I’m going to get the help I need. Hope this helps!
Great customer service!