Is it a website&#39;s discretion to cancel and refund an order after it was shipped?
<p>If a customer places an order on a website, later decides to cancel the order, but the website ships the order, is it the website's discretion whether or not to refund the customer?</p>

<p>Depends on the circumstance, however, if it is a typical sales website the common law position is that a contract is formed when they accept your offer - either by acknowledging acceptance in an email or dispatching the goods; at that point both parties are legally bound.</p>

<p>The actual terms of the contract May and probably will deal with returns and refunds but generally you do not have a common or statute law right to return goods unless they are faulty.</p>

commerce