Microsoft Support broke my Surface Pro 3
<p>I sent my Surface Pro 3 for an under warranty exchange due to a battery issue.<br>
But Microsoft received it smashed and returned it to me and voided the warranty.<br>
I am now with a not working device and Microsoft doesn't want to repair it telling me that I didn't packed it well (protected corners with thick napkins and 4 layers of bubble paper and a plastic letter).</p>

<p>I am living in the UK and would like to know if that would work to bring the case to the small claim court or this is already lost?</p>

<p>PS: They told me they have pictures of the received parcel but they can't show me them.</p>

<p>Cheers</p>

<p><strong>If</strong> the facts are that it was intact when UPS took if from you and it was damaged when they delivered it to Microsoft then the problem lies with UPS.</p>

<p>UPS are a <a href="https://en.wikipedia.org/wiki/Common_carrier" rel="nofollow">common carrier</a> and are responsible for damage in transit. If you engaged UPS then you need to seek compensation from them; if Microsoft engaged them you need to seek compensation from Microsoft (who, in turn, will seek it from UPS).</p>

small-claims-court