Is it legal for a company to upsell a customer for paid warranty, even after the customer refused this warranty multiple times?
<p>Linus Tech Tips, a Canadian tech Youtuber, recently did a secret shopper gaming PC series. In the 4th and last video (<a href="https://youtu.be/Go5tLO6ipxw?t=114" rel="nofollow noreferrer">https://youtu.be/Go5tLO6ipxw?t=114</a>), he explains how the first system seller they contacted, Dell, tried to upsell them multiple times on expensive paid warranty (over 300 CAD), and did in fact add extended warranty to their product, even though their secret shopper refused the warranty each time. Linus called this a scam, and I tend to agree with him, but is this even legal in Canada? And if it's not legal, what would be the appropriate venue for Linus to get his money back? Small claims court seems the most appropriate, but I'm not Canadian, so there might be a better option I don't know about.</p>

<p>It is cl;early not legal to charge for an optional warranty without ever having gotten approval for it. The customer could simply ask for a refund on teh ground that this was an error, and take it to small claims if that was refused.</p>
<p>I am sure it is legal to offer such an optional warranty and point out its (alleged) benefits. I do not know if consumer law forbids making this pitch multiple times in the same selling encounter.</p>

canada consumer-protection