Overpaid in cash at out of state hospital, they wont pay back
<p>In Nevada, I needed some care at a hospital. After treatment, they told me I owed $1600 so I trusted them and paid in cash. Turns out I actually only owed about $1100, so they owe me $500. I live in Illinois.</p>
<p>I've called 5 times now, and every time its the same story: we agree we owe you money, the last person in charge of putting the request in messed up and didnt submit it properly, we're putting it through now, youll get a check in 2 weeks.</p>
<p>This has gone on for 6 months. What is my best course of action here to recover the $500?</p>

<p>When dealing with recalcitrant agencies, governments, businesses or otherwise who move very slowly or refuse to deal with genuine consumer issues - like refunds they have agreed to - one thing to do is <em>carefully</em> up the ante. You need to get them to take you seriously, and one way is to potentially get some third party help.</p>
<p>Call the hospital billing department and say if they don't resolve this issue - which they admit exists - you're going to file a complaint with a consumer advocate, like <a href="http://consumeraffairs.nv.gov/" rel="nofollow noreferrer">Nevada Consumer Affairs .gov</a> and/or get legal help from a non-profit or pro-bono legal aid firm, like <a href="https://www.nvbar.org/lawyerreferral/pro-bono-for-the-public/" rel="nofollow noreferrer">Pro Bono Legal Services - State Bar of Nevada</a>.</p>
<p>I say <em>carefully</em> because you don't want to say <em>I'm going to sue!</em> or get angry and threaten anything. Just tell them you're looking at all your options. And that may resolve the matter right there; they don't want to deal with the extra work of a complaint from the state government or a letter from an attorney, and you may have your refund quickly.</p>
<p>If it doesn't, look at filing a complaint with the online form at Nevada Consumer Affairs, or call a free or pro bono legal clinic and see about getting help. Sometimes a formal complaint or a letter from a lawyer will quickly resolve things.</p>

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