Do I have the legal right to let Twitter customer support delete an email exchange I had with them?
<p>I did have an exchange with them and afterwards, now, I would like them to delete it after solving the problem. Is that possible? thanks</p>

<p>You could certainly <strong>allow</strong> twitter to delete the exchange, unless it is part of some record that the law in the relevant country require to be retained, which would be quite unusual. That would depend on the nature of the exchange, and the particular law requiring that records be retained.</p>
<p>However, if the request is to be able to <strong>demand</strong> that Twitter delete the exchange, that would be much harder.  In general a person or business is entitled to retain copies of communications, such as emails, sent to that person or entity.  There is the &quot;right to be forgotten&quot; which applies under EU law, but that would not apply to records which a business needed to retain for its own legitimate purposes, and was not posting publicly, as I understand it. <s>In any case Twitter is not an EU business, so I am not sure if the right would apply at all.</s> (Twitter has an office in Amsterdam, so teh GDPR and other EU law clearly applies to it.)</p>
<p>There might be some other basis on which such a demand could be made, depending on the detailed circumstances and the specific jurisdiction, but I cannot think of one offhand.</p>

constitutional-law