Consumer Rights 2015 (U.K.): Faulty vehicle &amp; Trader avoids responsibility and cannot reach him
<p>I have been sold a faulty vehicle by a second-hand car dealer. The place is in the United Kingdom. According to the <a href="https://www.legislation.gov.uk/ukpga/2015/15/contents" rel="nofollow noreferrer">Consumer Rights Act 2015</a> I can claim a full refund if I request it under 30 days. But then I didn't do that cause of my ignorance, I did though notify him about the issue in less than thirty days. Long story short, I am chasing him to fix the car now, but he is always difficult to catch, I have been chasing him for a couple of months now.</p>
<p>I once sent a letter with a deadline, then I reached to him online and he said that he did not receive it. I used the address on the <a href="https://www.gov.uk/get-information-about-a-company" rel="nofollow noreferrer">gov.uk</a> page where his business is registered. It was recorded and someone signed for him.</p>
<p>I have two questions.</p>
<p>Firstly, according to Consumer Rights 2015, is there a deadline from when the issue is raised to the trader to then taking action to fix it, or is it based on what deadline I set on my letter?</p>
<p>Secondly, if I do send a letter, for instance, notifies him for court, to which address should I send it to? His official one in <a href="https://www.gov.uk/get-information-about-a-company" rel="nofollow noreferrer">gov.uk</a>, where he claims he didn't notice or his yard? What is the legal sound thing to do, for then the judge to tell me that he wasn't notified (Is that a thing)?</p>

<p><strong>According to Consumer Rights 2015, is there a deadline from when the issue is raised to the trader to then taking action to fix it, or is it based on what deadline I set on my letter?</strong></p>
<p>The &quot;deadline&quot; is one that is reasonable in the circumstances. See <a href="https://www.legislation.gov.uk/ukpga/2015/15/section/23?timeline=false" rel="nofollow noreferrer">s.23</a> of the Act:</p>
<blockquote>
<p>[...]</p>
<p>(2) If the consumer requires the trader to repair or replace the
goods, the trader must—</p>
<p>(a) do so within a reasonable time and without significant
inconvenience to the consumer, and</p>
<p>(b) bear any necessary costs incurred in doing so (including in
particular the cost of any labour, materials or postage).</p>
<p>[...]</p>
<p>(5) Any question as to what is a reasonable time or significant
inconvenience is to be determined taking account of—</p>
<p>(a) the nature of the goods, and</p>
<p>(b) the purpose for which the goods were acquired.</p>
<p>[...]</p>
</blockquote>
<p><strong>If I do send a letter, for instance, notifies him for court, to which address should I send it to? His official one in gov.uk, where he claims he didn't notice or his yard?</strong></p>
<p>The Civil Procedure Rules <a href="https://www.justice.gov.uk/courts/procedure-rules/civil/rules/pd_pre-action_conduct" rel="nofollow noreferrer">Pre-Action Protocols</a> do not dictate where such a letter (<em>referred to a letter before claim and described <a href="https://www.which.co.uk/consumer-rights/letter/letter-before-small-claims-court-claim" rel="nofollow noreferrer">here</a> and <a href="https://www.citizensadvice.org.uk/law-and-courts/legal-system/small-claims/making-a-small-claim/" rel="nofollow noreferrer">here</a></em>) must be served but the usual requirement is to
an address at which the potential defendant resides or carries on business within the UK.  See <a href="https://www.justice.gov.uk/courts/procedure-rules/civil/rules/part06#6.8" rel="nofollow noreferrer">Rule 6.8(a)</a> for example.</p>

united-kingdom consumer-protection vehicle