My SO purchased an extended warranty and I need advice on our legal standing
<p>My girlfriend recently bought a brand new 2020 KIA Stinger from Koons KIA in VA. We are located in PA and have thus taken the car to a local KIA dealer.</p>
<p>Unfortunately, she purchased an extended warranty service through them that, according to them, provided oil changes, brake changes, and certain additional wear and tear above the limited warranty provided through KIA.</p>
<p>Koons KIA expressed that the warranty would work through any KIA or FORD dealer. We took the car to the local KIA dealer for an oil change and initially had zero problems.</p>
<p>After picking it up it was paid for through the warranty and all seemed fine. Just now, at 5:00pm 12-31-2020, she received a call from explaining to her that the warranty company will not cover &quot;synthetic&quot; oil.</p>
<p>The problem here is that Koons KIA expressly stated that the warranty was for this car. Specifically mentioning the oil and also other expensive parts such as the brake pads and rotors, which are Brembo brakes, as a selling point for the warranty that she has purchased. I expect that anytime she takes the vehicle in she will have the same problem.</p>
<p>What are your thoughts behind the meaning of the contractual language? This is not a question for specific legal advice, but for legal minds postulating the meaning behind the contractual language.</p>
<p>Thank you</p>
<p><a href="https://i.stack.imgur.com/a3M5H.jpg" rel="nofollow noreferrer"><img src="https://i.stack.imgur.com/a3M5H.jpg" alt="Contract" /></a></p>
<p><a href="https://i.stack.imgur.com/Y41ch.png" rel="nofollow noreferrer"><img src="https://i.stack.imgur.com/Y41ch.png" alt="Maintenance" /></a></p>

<p>The exact terms of the warranty are decisive. The term &quot;<em>oil changes</em>&quot; is unqualified, and therefore it encompasses all types of oil that are appropriate for the covered car. Once the warranty is purchased, the company is not allowed to qualify or restrict the scope of that contract.</p>
<p>The company's mention of oil changes and other features as a selling point reinforces the argument that the parties' intent at the formation of the contract did not exclude synthetic oil.</p>
<p>In case of doubt, feel free to reproduce the relevant clause(s) and I will edit this answer if the contract language changes the parties' legal position.</p>

contract-law civil-law vehicle