Logitech company ghosting me after agreed return of product
<p>Recently I’ve found myself in an interesting situation with the Logitech company. After working with members of their support team, we agreed that I could return my Logitech products to them for a refund. So I boxed up my items and shipped them to their shipping address. Well, fast forward a month and a half. Here I am, all Logitech staff are ghosting me, emails and phone calls. They have my items and haven’t issued a refund. On top of this, the items aren’t for recreational use, but used professionally in a work environment. I’m wondering if it’s normal for a company to take off with its consumer’s returned items, and if this is anywhere near enough of a case to take to court? I’ve tried everything short of this extreme. Cost of items total around 500-600 dollars. Not enough that I would seriously consider court, but enough to make me quite aggravated with such a large company. Thanks!</p>

<h2>Yes, you could take this to court</h2>

<p>When you bough the products you entered into some number of contracts with whoever you bought them off (Unlikely to be Logitech). There are no doubt a bunch of consumer warranties, manufacturer's warranties and implied terms such as merchantability and fitness-for-purpose. No doubt these contracts contain dispute resolution clauses and rights to ombudsmen, tribunals etc.</p>

<p><strong>However, none of that matters</strong></p>

<p>Its possible that you and/or Logitech had rights and obligations under all of that stuff and, if so, its likely that both you and Logitech didn't fulfill these to the letter (as contract law requires).</p>

<p><em>Notwithstanding,</em> at the end of your negotiations with Logitech, the two of you entered a pretty clear and unambiguous contract - you would send them a bunch of stuff and they would pay you money. This contract is enforceable.</p>

<p>As an aside, I would suggest that you are not being "ghosted" - just that Logitech is slow.</p>

consumer-protection