Neighborhood with chronic internet outages ISP won&#39;t fix
<p>My neighbors and I have had problems with internet service intermittently for years.  Since I was at home full time, I decided to get serious about making them fix it.  I've been through every aspect of the customer service apparatus, contacted every relevant State and Federal agency, and still I cannot get them to fix the real problem.  At any point do my neighbors and I have a legal remedy?  There is only one high speed provider here (FL US), if it matters.
Thank you.
<a href="https://pastebin.com/ZDbnM3yB" rel="nofollow noreferrer">Internet Down Log.txt</a></p>

<p>Per <a href="http://www.leg.state.fl.us/statutes/index.cfm?App_mode=Display_Statute&amp;URL=0300-0399/0364/0364.html" rel="noreferrer">Fla. Stat. 364.011</a>, broadband services in Florida are not subject to state regulation, there are no statutory / regulatory standards for network downtime. So you would have to see what guarantees you were given in your contract – mine makes no enforceable promises, it just simply say they will try hard and I can call them to report problems. If they make a concrete claim like &quot;we promise that internet service will be not be unavailable for more than 10% of the time per 24 hours for more than 2 consecutive days&quot;, then they may have breached their contract. Without a specific promise, you can't sue them for not providing the service that you want.</p>

contract-law