Is there a statutory basis for rail operators&#39; so called &quot;delay repay&quot; schemes?
<p>Fee fi fo fum...</p>
<p>They all have them across the sector, and they seem to be uniformly so named, so I smell an underlying statutory basis. What could it be?</p>

<h2>Yes</h2>
<p>In the EU, <a href="https://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2007:315:0014:0041:EN:PDF" rel="nofollow noreferrer">EU Regulation 1371/2007</a> dictates, when and how railway companies need to repay you for late times.</p>
<p><a href="https://www.legislation.gov.uk/eur/2007/1371/contents" rel="nofollow noreferrer">This was incorporated in UK law</a> and is currently still active, but changes are allegedly incoming. Do note that there's a <a href="https://www.gov.uk/government/publications/guidance-on-rail-passengers-rights-and-obligations-regulation-no-13712007" rel="nofollow noreferrer">2020 guidance</a>, indicating that this regulation became fully enforced on December 4th 2019:</p>
<blockquote>
<p>Regulation 1371/2007 on Rail Passengers’ Rights and Obligations (‘the regulation’) became law in Great Britain (GB) on 4 December 2009, although most parts of it were not initially applied to GB domestic services. The regulation has applied in full to international services from that date.</p>
<p>Allowable exemptions were put in place for domestic services by the government for 2 periods of 5 years under SI 2009/2970 and under SI 2014/2793.</p>
<p><strong>All parts of the regulation come into effect from 4 December 2019</strong> when the second, five year GB exemption expired <strong>for domestic services</strong>.</p>
</blockquote>

united-kingdom england-and-wales consumer-protection refund