Can a general rule of law be used to reject a claim made within a signed service agreement?
<p>Can a well-known, general, legal rule(s) of law overrule a claim made within a terms of service agreement that a customer has agreed to?</p>

<p>Something along the lines of "the claim was rejected because they were not acting in good faith".  Is there a name for this concept?  </p>

<p>An example would be appreciated.</p>

<p>Except in contracts of "utmost good faith" (e.g. contracts of insurance) there is no legal requirement of the parties to act with good faith, merely to act within the contract.</p>

<p>That said, parties are not permitted to behave <a href="https://en.m.wikipedia.org/wiki/Unconscionability" rel="nofollow">unconscionably</a> , however, this is <em>extremely</em> hard to prove.</p>

contract-law