Hetzner is trying to charge me for Bandwidth overuse and will not respond when I use the contact form
<p>A few months ago, I was using Hetzner Cloud for my VPS, and they blocked a server because someone seems to have DDoSed it. I requested it to be unblocked, and they ignored me. I also noticed they are trying to charge me about €50 for bandwidth overuse, which my bank is blocking. I am now banned from the Console, and cannot delete my account because I have "unpaid products".</p>

<p>I have contacted Hetzner's support email, and they proceed to tell me that they require me to use the Contact Form on the Hetzner Robot Dashboard (and that I should be able to delete my account), and then they ignore me. I contacted them numerous times 3 months ago, and now I try every few weeks. Nothing changes.</p>

<p><a href="https://i.stack.imgur.com/bcY9u.png" rel="nofollow noreferrer"><img src="https://i.stack.imgur.com/bcY9u.png" alt="Hetzner Delete Account Screenshot"></a></p>

<p>I'm not a lawyer. Is this illegal? Can I report them to the GDPR authorities for not allowing me to delete my account. I will not pay a €50 fee because some random guy decided to DDoS me.</p>

<p><a href="https://i.stack.imgur.com/Ma7EO.png" rel="nofollow noreferrer"><img src="https://i.stack.imgur.com/Ma7EO.png" alt="Hetzner Email #1"></a></p>

<p>They provide a snail- and e-mail way to end the contract <a href="https://www.hetzner.com/rechtliches/widerrufsformular/" rel="nofollow noreferrer">here</a>. This will not eradicate the €50 that they say you owe, but you can sort that out separately. That email address might also respond to inquiries about the validity of the charge. At any rate, they also give a link to <a href="https://www.hetzner.com/rechtliches/impressum/" rel="nofollow noreferrer">online dispute resolution</a> per Art. 14, para 1 of the EU Online Dispute Resolution Regulations. GDPR does not give one the right to be deleted so as to avoid an existing liability. </p>

gdpr data-protection