Let's Negotiate! A Survey of Negotiation Dialogue Systems
Haolan Zhan Yufei Wang Tao Feng Yuncheng Hua Suraj Sharma Zhuang Li Lizhen Qu Zhaleh Semnani Azad Ingrid Zukerman Gholamreza Haffari
Negotiation is a crucial ability in human communication. Recently, there has
been a resurgent research interest in negotiation dialogue systems, whose goal
is to create intelligent agents that can assist people in resolving conflicts
or reaching agreements. Although there have been many explorations into
negotiation dialogue systems, a systematic review of this task has not been
performed to date. We aim to fill this gap by investigating recent studies in
the field of negotiation dialogue systems, and covering benchmarks, evaluations
and methodologies within the literature. We also discuss potential future
directions, including multi-modal, multi-party and cross-cultural negotiation
scenarios. Our goal is to provide the community with a systematic overview of
negotiation dialogue systems and to inspire future research.