System-Initiated Transitions from Chit-Chat to Task-Oriented Dialogues
  with Transition Info Extractor and Transition Sentence Generator
Ye Liu Stefan Ultes Wolfgang Minker Wolfgang Maier
In this work, we study dialogue scenarios that start from chit-chat but
eventually switch to task-related services, and investigate how a unified
dialogue model, which can engage in both chit-chat and task-oriented dialogues,
takes the initiative during the dialogue mode transition from chit-chat to
task-oriented in a coherent and cooperative manner. We firstly build a
{transition info extractor} (TIE) that keeps track of the preceding chit-chat
interaction and detects the potential user intention to switch to a
task-oriented service. Meanwhile, in the unified model, a {transition sentence
generator} (TSG) is extended through efficient Adapter tuning and transition
prompt learning. When the TIE successfully finds task-related information from
the preceding chit-chat, such as a transition domain, then the TSG is activated
automatically in the unified model to initiate this transition by generating a
transition sentence under the guidance of transition information extracted by
TIE. The experimental results show promising performance regarding the
proactive transitions. We achieve an additional large improvement on TIE model
by utilizing Conditional Random Fields (CRF). The TSG can flexibly generate
transition sentences while maintaining the unified capabilities of normal
chit-chat and task-oriented response generation.