Aspect based sentimental analysis for travellers' reviews
Mohammed Saad M Alaydaa Jun Li Karl Jinkins
Airport service quality evaluation is commonly found on social media,
including Google Maps. This valuable for airport management in order to enhance
the quality of services provided. However; prior studies either provide general
review for topics discussed by travellers or provide sentimental value to tag
the entire review without specifically mentioning the airport service that is
behind such value. Accordingly, this work proposes using aspect based
sentimental analysis in order to provide more detailed analysis for travellers
reviews. This works applied aspect based sentimental analysis on data collected
from Google Map about Dubai and Doha airports. The results provide tangible
reasons to use aspect based sentimental analysis in order to understand more
the travellers and spot airport services that are in need for improvement.