Code-Switched Urdu ASR for Noisy Telephonic Environment using Data
  Centric Approach with Hybrid HMM and CNN-TDNN
Muhammad Danyal Khan Raheem Ali Arshad Aziz
Call Centers have huge amount of audio data which can be used for achieving
valuable business insights and transcription of phone calls is manually tedious
task. An effective Automated Speech Recognition system can accurately
transcribe these calls for easy search through call history for specific
context and content allowing automatic call monitoring, improving QoS through
keyword search and sentiment analysis. ASR for Call Center requires more
robustness as telephonic environment are generally noisy. Moreover, there are
many low-resourced languages that are on verge of extinction which can be
preserved with help of Automatic Speech Recognition Technology. Urdu is the
$10^{th}$ most widely spoken language in the world, with 231,295,440 worldwide
still remains a resource constrained language in ASR. Regional call-center
conversations operate in local language, with a mix of English numbers and
technical terms generally causing a "code-switching" problem. Hence, this paper
describes an implementation framework of a resource efficient Automatic Speech
Recognition/ Speech to Text System in a noisy call-center environment using
Chain Hybrid HMM and CNN-TDNN for Code-Switched Urdu Language. Using Hybrid
HMM-DNN approach allowed us to utilize the advantages of Neural Network with
less labelled data. Adding CNN with TDNN has shown to work better in noisy
environment due to CNN's additional frequency dimension which captures extra
information from noisy speech, thus improving accuracy. We collected data from
various open sources and labelled some of the unlabelled data after analysing
its general context and content from Urdu language as well as from commonly
used words from other languages, primarily English and were able to achieve WER
of 5.2% with noisy as well as clean environment in isolated words or numbers as
well as in continuous spontaneous speech.