How Generative-AI can be Effectively used in Government Chatbots
Zeteng Lin
With the rapid development of artificial intelligence and breakthroughs in
machine learning and natural language processing, intelligent
question-answering robots have become widely used in government affairs. This
paper conducts a horizontal comparison between Guangdong Province's government
chatbots, ChatGPT, and Wenxin Ernie, two large language models, to analyze the
strengths and weaknesses of existing government chatbots and AIGC technology.
The study finds significant differences between government chatbots and large
language models. China's government chatbots are still in an exploratory stage
and have a gap to close to achieve "intelligence." To explore the future
direction of government chatbots more deeply, this research proposes targeted
optimization paths to help generative AI be effectively applied in government
chatbot conversations.