LLMediator: GPT-4 Assisted Online Dispute Resolution
Hannes Westermann Jaromir Savelka Karim Benyekhlef
In this article, we introduce LLMediator, an experimental platform designed
to enhance online dispute resolution (ODR) by utilizing capabilities of
state-of-the-art large language models (LLMs) such as GPT-4. In the context of
high-volume, low-intensity legal disputes, alternative dispute resolution
methods such as negotiation and mediation offer accessible and cooperative
solutions for laypeople. These approaches can be carried out online on ODR
platforms. LLMediator aims to improve the efficacy of such processes by
leveraging GPT-4 to reformulate user messages, draft mediator responses, and
potentially autonomously engage in the discussions. We present and discuss
several features of LLMediator and conduct initial qualitative evaluations,
demonstrating the potential for LLMs to support ODR and facilitate amicable
settlements. The initial proof of concept is promising and opens up avenues for
further research in AI-assisted negotiation and mediation.