Strength Lies in Differences! Towards Effective Non-collaborative
  Dialogues via Tailored Strategy Planning
Tong Zhang Chen Huang Yang Deng Hongru Liang Jia Liu Zujie Wen Wenqiang Lei Tat-Seng Chua
We investigate non-collaborative dialogue agents that must engage in tailored
strategic planning for diverse users to secure a favorable agreement. This
poses challenges for existing dialogue agents due to two main reasons: their
inability to integrate user-specific characteristics into their strategic
planning and their training paradigm's failure to produce strategic planners
that can generalize to diverse users. To address these challenges, we propose
TRIP to enhance the capability in tailored strategic planning, incorporating a
user-aware strategic planning module and a population-based training paradigm.
Through experiments on benchmark non-collaborative dialogue tasks, we
demonstrate the effectiveness of TRIP in catering to diverse users.