office customer loyalty twelfth episode ninth season american comedy television series office episode written directed originally aired nbc january episode guest stars brian boom mike operator jim series presented real documentary depicts everyday lives office employees scranton pennsylvania branch fictional dunder mifflin_paper_company episode jim_halpert john_krasinski forced miss daughter major investor exits company leading fight wife pam jenna fischer dwight_schrute rainn_wilson tries prevent leaving office tries end pete jake ellie flirting episode begins finally reveal documentary episode received largely positive reviews television critics praised fischer dramatic fight end furthermore reveal camera crew commented critics episode viewed million viewers received percent rating adults ages ranking timeslot episode ultimately ranked highest rated nbc series night plot dwight_schrute rainn_wilson upset leaving join jim_halpert john_krasinski tries staying perceived job failures taking job holding meeting customer loyalty customer describes enraged characterization ineffective dwight joins delivery run job fun attempt fun order fast food drive throw shouting fire hole morally outraged forces dwight stay clean mess customer pulls prank dwight later laughs footage event uploaded internet saying miss moves philadelphia assigns ellie social media project meets success notices flirting time assumes brought project citing double project feels guilty erin andy_bernard ed_helms girlfriend andy recommended adoption agency afraid andy fire finds dwight customer loyalty meeting talk fidelity relationships soon erin pete ends social media project able fidelity speech erin assumes professional attitude pete talk reminds best boyfriend erin second thoughts soon project forcing erin pete work delight jim plan drive home philadelphia daughter ballet hits major investor says backing jim asks wife jenna_fischer record phone agrees opening stops recording phone informing chosen paint important public mural excitement recording fails record appearance jim calls evening tell investor backed group work long hours lost funds asks send recording way cheer pam confesses tape tries light making self remarks pointing recordings attendees frustrated starting fight new job time spends away family sacrifices making new life work hangs pam breaks tears previously unseen boom operator named brian enters shot tells crew stop filming production customer loyalty written executive producers second writing credit series andy ancestry directed making television directorial debut previously served assistant director series directed office series mentor episode series actively feature member documentary crew interacting characters screen episode aired showrunner stated episode begin reveal documentary originally idea sound man named brian comfort pam crying proposed series actress writer according interview proposed season episode guest stars brian boom operator brian character named series actual boom operator played annoyed parents appears jim marks appearance episodes comes suit warehouse cold open features montage jim setting prank involves sending dwight quest holy jim voice heavily suggested jim set prank circa taken place second season appropriately montage filmed look archival footage jim hair matches style jim seasons time technique cold open sixth season episode meeting montage dwight past shown furthermore seventh season episode threat level midnight short sequence shot look filmed second season scene filmed broadcast reception ratings customer loyalty originally aired nbc january premiere episode largest fan site series given message producers urged fans watch customer loyalty major reveal end episode reportedly producers original american broadcast episode viewed million viewers received rating percent share adults ages means seen percent year olds percent year olds watching television time broadcast office ranked timeslot beaten episode abc series grey anatomy received percent rating installment fox series glee received percent rating office highest rated nbc television program night aired million viewers watched episode bringing total viewership million reviews customer loyalty received largely positive reviews television critics james_poniewozik time magazine concluded showed stakes characters paper pushing lives way hasn michael_scott left scranton called half ensemble said featured elements allowed audience hear old machinery earlier episodes waking sliding place stated jim pam fight believable arc parameters characters presented way wrote episode worth tuning felt fans left steve_carell departed customer loyalty right episode come series called fight jim pam commented fight jim pam writing felt like kind argument real people wrote episode fine composed small storylines worked called ending odd effective vulture wrote positively episode awarded stars called final fight pam jim ugly real writers didn truly feel uncomfortable complimented fischer wrote doesn try jim look charming fight terrified exhausted called subplot best use new version wrote dwight subplot undeveloped zap2it felt episode wrote dwight subplot flat erin pete yielded humorous lines final confrontation jim pam big dose reality contrived fight citizen wrote fight pam jim welcome relationship grown hooked started living perfect little lives praised way fight written wrote couldn help smiling fight wasn watch ign awarded episode denoting good episode reasoned episode funny largely forgettable final scene worth watching reviews positive club awarded episode called middle road table setting episode office coda adams wrote episode story dragged elements necessary episode play standalone piece meant taken adams complimentary episode cold open wrote aren lot quality laughs customer loyalty felt erin pete relationship constructed properly conclusion satisfying furthermore felt ending fight petty reviews commented reveal documentary crew online named reveal best moments week newsday called scene historic moment wrote jim pam fighting making appearance scene lot felt scene properly huffington_post called reveal huge shocking moment called reveal seen office admitted minutes episode genuinely impressive feat series ninth final season porter called shots brian good reaffirmed camera crew character integral wrote brian appearance weird turn kind funny time member camera crew intervened characters pam needed dwight michael dozens near death experiences enjoyed reveal documentary crew wrote don know going like idea making brian actual player events going adams hand said reveal big moment office hollow ring interacted members office campbell wrote played documentary crew card way sic early noted crew intervened past events level pam crying
Customer Loyalty (The Office)