Daily Papers

Conversational search provides a natural interface for information retrieval (IR). Recent approaches have demonstrated promising results in applying dense retrieval to conversational IR. However, training dense retrievers requires large amounts of in-domain paired data. This hinders the development of conversational dense retrievers, as abundant in-domain conversations are expensive to collect. In this paper, we propose CONVERSER, a framework for training conversational dense retrievers with at most 6 examples of in-domain dialogues. Specifically, we utilize the in-context learning capability of large language models to generate conversational queries given a passage in the retrieval corpus. Experimental results on conversational retrieval benchmarks OR-QuAC and TREC CAsT 19 show that the proposed CONVERSER achieves comparable performance to fully-supervised models, demonstrating the effectiveness of our proposed framework in few-shot conversational dense retrieval. All source code and generated datasets are available at https://github.com/MiuLab/CONVERSER

Conversational search requires accurate interpretation of user intent from complex multi-turn contexts. This paper presents ChatRetriever, which inherits the strong generalization capability of large language models to robustly represent complex conversational sessions for dense retrieval. To achieve this, we propose a simple and effective dual-learning approach that adapts LLM for retrieval via contrastive learning while enhancing the complex session understanding through masked instruction tuning on high-quality conversational instruction tuning data. Extensive experiments on five conversational search benchmarks demonstrate that ChatRetriever substantially outperforms existing conversational dense retrievers, achieving state-of-the-art performance on par with LLM-based rewriting approaches. Furthermore, ChatRetriever exhibits superior robustness in handling diverse conversational contexts. Our work highlights the potential of adapting LLMs for retrieval with complex inputs like conversational search sessions and proposes an effective approach to advance this research direction.

In this work, we introduce ChatQA, a family of conversational question answering (QA) models, that obtain GPT-4 level accuracies. Specifically, we propose a two-stage instruction tuning method that can significantly improve the zero-shot conversational QA results from large language models (LLMs). To handle retrieval in conversational QA, we fine-tune a dense retriever on a multi-turn QA dataset, which provides comparable results to using the state-of-the-art query rewriting model while largely reducing deployment cost. Notably, our ChatQA-70B can outperform GPT-4 in terms of average score on 10 conversational QA datasets (54.14 vs. 53.90), without relying on any synthetic data from OpenAI GPT models.

Conversational search has been regarded as the next-generation search paradigm. Constrained by data scarcity, most existing methods distill the well-trained ad-hoc retriever to the conversational retriever. However, these methods, which usually initialize parameters by query reformulation to discover contextualized dependency, have trouble in understanding the dialogue structure information and struggle with contextual semantic vanishing. In this paper, we propose \fullmodel (\model) which is a new post-training paradigm with three self-supervised tasks to efficiently initialize the conversational search model to enhance the dialogue structure and contextual semantic understanding. Furthermore, the \model can be plugged into most of the existing conversational models to boost their performance. To verify the effectiveness of our proposed method, we apply the conversational encoder post-trained by \model on the conversational search task using two benchmark datasets: CAsT-19 and CAsT-20. Extensive experiments that our \model can boost the performance of several existing conversational search methods. Our source code is available at https://github.com/morecry/SSP.

This paper summarizes our work on the first track of the ninth Dialog System Technology Challenge (DSTC 9), "Beyond Domain APIs: Task-oriented Conversational Modeling with Unstructured Knowledge Access". The goal of the task is to generate responses to user turns in a task-oriented dialog that require knowledge from unstructured documents. The task is divided into three subtasks: detection, selection and generation. In order to be compute efficient, we formulate the selection problem in terms of hierarchical classification steps. We achieve our best results with this model. Alternatively, we employ siamese sequence embedding models, referred to as Dense Knowledge Retrieval, to retrieve relevant documents. This method further reduces the computation time by a factor of more than 100x at the cost of degradation in R@1 of 5-6% compared to the first model. Then for either approach, we use Retrieval Augmented Generation to generate responses based on multiple selected snippets and we show how the method can be used to fine-tune trained embeddings.

Despite their recent popularity and well-known advantages, dense retrievers still lag behind sparse methods such as BM25 in their ability to reliably match salient phrases and rare entities in the query and to generalize to out-of-domain data. It has been argued that this is an inherent limitation of dense models. We rebut this claim by introducing the Salient Phrase Aware Retriever (SPAR), a dense retriever with the lexical matching capacity of a sparse model. We show that a dense Lexical Model {\Lambda} can be trained to imitate a sparse one, and SPAR is built by augmenting a standard dense retriever with {\Lambda}. Empirically, SPAR shows superior performance on a range of tasks including five question answering datasets, MS MARCO passage retrieval, as well as the EntityQuestions and BEIR benchmarks for out-of-domain evaluation, exceeding the performance of state-of-the-art dense and sparse retrievers. The code and models of SPAR are available at: https://github.com/facebookresearch/dpr-scale/tree/main/spar

Dense retrieval has become a prominent method to obtain relevant context or world knowledge in open-domain NLP tasks. When we use a learned dense retriever on a retrieval corpus at inference time, an often-overlooked design choice is the retrieval unit in which the corpus is indexed, e.g. document, passage, or sentence. We discover that the retrieval unit choice significantly impacts the performance of both retrieval and downstream tasks. Distinct from the typical approach of using passages or sentences, we introduce a novel retrieval unit, proposition, for dense retrieval. Propositions are defined as atomic expressions within text, each encapsulating a distinct factoid and presented in a concise, self-contained natural language format. We conduct an empirical comparison of different retrieval granularity. Our results reveal that proposition-based retrieval significantly outperforms traditional passage or sentence-based methods in dense retrieval. Moreover, retrieval by proposition also enhances the performance of downstream QA tasks, since the retrieved texts are more condensed with question-relevant information, reducing the need for lengthy input tokens and minimizing the inclusion of extraneous, irrelevant information.

Large language models (LLMs) have demonstrated their ability to learn in-context, allowing them to perform various tasks based on a few input-output examples. However, the effectiveness of in-context learning is heavily reliant on the quality of the selected examples. In this paper, we propose a novel framework to iteratively train dense retrievers that can identify high-quality in-context examples for LLMs. Our framework initially trains a reward model based on LLM feedback to evaluate the quality of candidate examples, followed by knowledge distillation to train a bi-encoder based dense retriever. Our experiments on a suite of 30 tasks demonstrate that our framework significantly enhances in-context learning performance. Furthermore, we show the generalization ability of our framework to unseen tasks during training. An in-depth analysis reveals that our model improves performance by retrieving examples with similar patterns, and the gains are consistent across LLMs of varying sizes.

Recent research demonstrates the effectiveness of using fine-tuned language models~(LM) for dense retrieval. However, dense retrievers are hard to train, typically requiring heavily engineered fine-tuning pipelines to realize their full potential. In this paper, we identify and address two underlying problems of dense retrievers: i)~fragility to training data noise and ii)~requiring large batches to robustly learn the embedding space. We use the recently proposed Condenser pre-training architecture, which learns to condense information into the dense vector through LM pre-training. On top of it, we propose coCondenser, which adds an unsupervised corpus-level contrastive loss to warm up the passage embedding space. Retrieval experiments on MS-MARCO, Natural Question, and Trivia QA datasets show that coCondenser removes the need for heavy data engineering such as augmentation, synthesis, or filtering, as well as the need for large batch training. It shows comparable performance to RocketQA, a state-of-the-art, heavily engineered system, using simple small batch fine-tuning.

Conversational search, unlike single-turn retrieval tasks, requires understanding the current question within a dialogue context. The common approach of rewrite-then-retrieve aims to decontextualize questions to be self-sufficient for off-the-shelf retrievers, but most existing methods produce sub-optimal query rewrites due to the limited ability to incorporate signals from the retrieval results. To overcome this limitation, we present a novel framework RetPO (Retriever's Preference Optimization), which is designed to optimize a language model (LM) for reformulating search queries in line with the preferences of the target retrieval systems. The process begins by prompting a large LM to produce various potential rewrites and then collects retrieval performance for these rewrites as the retrievers' preferences. Through the process, we construct a large-scale dataset called RF collection, containing Retrievers' Feedback on over 410K query rewrites across 12K conversations. Furthermore, we fine-tune a smaller LM using this dataset to align it with the retrievers' preferences as feedback. The resulting model achieves state-of-the-art performance on two recent conversational search benchmarks, significantly outperforming existing baselines, including GPT-3.5.

Conversational recommendation systems (CRS) aim to recommend suitable items to users through natural language conversation. However, most CRS approaches do not effectively utilize the signal provided by these conversations. They rely heavily on explicit external knowledge e.g., knowledge graphs to augment the models' understanding of the items and attributes, which is quite hard to scale. To alleviate this, we propose an alternative information retrieval (IR)-styled approach to the CRS item recommendation task, where we represent conversations as queries and items as documents to be retrieved. We expand the document representation used for retrieval with conversations from the training set. With a simple BM25-based retriever, we show that our task formulation compares favorably with much more complex baselines using complex external knowledge on a popular CRS benchmark. We demonstrate further improvements using user-centric modeling and data augmentation to counter the cold start problem for CRSs.

Few-shot dialogue state tracking (DST) with Large Language Models (LLM) relies on an effective and efficient conversation retriever to find similar in-context examples for prompt learning. Previous works use raw dialogue context as search keys and queries, and a retriever is fine-tuned with annotated dialogues to achieve superior performance. However, the approach is less suited for scaling to new domains or new annotation languages, where fine-tuning data is unavailable. To address this problem, we handle the task of conversation retrieval based on text summaries of the conversations. A LLM-based conversation summarizer is adopted for query and key generation, which enables effective maximum inner product search. To avoid the extra inference cost brought by LLM-based conversation summarization, we further distill a light-weight conversation encoder which produces query embeddings without decoding summaries for test conversations. We validate our retrieval approach on MultiWOZ datasets with GPT-Neo-2.7B and LLaMA-7B/30B. The experimental results show a significant improvement over relevant baselines in real few-shot DST settings.

Open-domain question answering can be reformulated as a phrase retrieval problem, without the need for processing documents on-demand during inference (Seo et al., 2019). However, current phrase retrieval models heavily depend on sparse representations and still underperform retriever-reader approaches. In this work, we show for the first time that we can learn dense representations of phrases alone that achieve much stronger performance in open-domain QA. We present an effective method to learn phrase representations from the supervision of reading comprehension tasks, coupled with novel negative sampling methods. We also propose a query-side fine-tuning strategy, which can support transfer learning and reduce the discrepancy between training and inference. On five popular open-domain QA datasets, our model DensePhrases improves over previous phrase retrieval models by 15%-25% absolute accuracy and matches the performance of state-of-the-art retriever-reader models. Our model is easy to parallelize due to pure dense representations and processes more than 10 questions per second on CPUs. Finally, we directly use our pre-indexed dense phrase representations for two slot filling tasks, showing the promise of utilizing DensePhrases as a dense knowledge base for downstream tasks.

Dense retrieval methods have demonstrated promising performance in multilingual information retrieval, where queries and documents can be in different languages. However, dense retrievers typically require a substantial amount of paired data, which poses even greater challenges in multilingual scenarios. This paper introduces UMR, an Unsupervised Multilingual dense Retriever trained without any paired data. Our approach leverages the sequence likelihood estimation capabilities of multilingual language models to acquire pseudo labels for training dense retrievers. We propose a two-stage framework which iteratively improves the performance of multilingual dense retrievers. Experimental results on two benchmark datasets show that UMR outperforms supervised baselines, showcasing the potential of training multilingual retrievers without paired data, thereby enhancing their practicality. Our source code, data, and models are publicly available at https://github.com/MiuLab/UMR

We present a Conversational Chain-of-Action (Conv-CoA) framework for Open-domain Conversational Question Answering (OCQA). Compared with literature, Conv-CoA addresses three major challenges: (i) unfaithful hallucination that is inconsistent with real-time or domain facts, (ii) weak reasoning performance in conversational scenarios, and (iii) unsatisfying performance in conversational information retrieval. Our key contribution is a dynamic reasoning-retrieval mechanism that extracts the intent of the question and decomposes it into a reasoning chain to be solved via systematic prompting, pre-designed actions, updating the Contextual Knowledge Set (CKS), and a novel Hopfield-based retriever. Methodologically, we propose a resource-efficiency Hopfield retriever to enhance the efficiency and accuracy of conversational information retrieval within our actions. Additionally, we propose a conversational-multi-reference faith score (Conv-MRFS) to verify and resolve conflicts between retrieved knowledge and answers in conversations. Empirically, we conduct comparisons between our framework and 23 state-of-the-art methods across five different research directions and two public benchmarks. These comparisons demonstrate that our Conv-CoA outperforms other methods in both the accuracy and efficiency dimensions.

Neural retrievers based on dense representations combined with Approximate Nearest Neighbors search have recently received a lot of attention, owing their success to distillation and/or better sampling of examples for training -- while still relying on the same backbone architecture. In the meantime, sparse representation learning fueled by traditional inverted indexing techniques has seen a growing interest, inheriting from desirable IR priors such as explicit lexical matching. While some architectural variants have been proposed, a lesser effort has been put in the training of such models. In this work, we build on SPLADE -- a sparse expansion-based retriever -- and show to which extent it is able to benefit from the same training improvements as dense models, by studying the effect of distillation, hard-negative mining as well as the Pre-trained Language Model initialization. We furthermore study the link between effectiveness and efficiency, on in-domain and zero-shot settings, leading to state-of-the-art results in both scenarios for sufficiently expressive models.

Recently, information retrieval has seen the emergence of dense retrievers, using neural networks, as an alternative to classical sparse methods based on term-frequency. These models have obtained state-of-the-art results on datasets and tasks where large training sets are available. However, they do not transfer well to new applications with no training data, and are outperformed by unsupervised term-frequency methods such as BM25. In this work, we explore the limits of contrastive learning as a way to train unsupervised dense retrievers and show that it leads to strong performance in various retrieval settings. On the BEIR benchmark our unsupervised model outperforms BM25 on 11 out of 15 datasets for the Recall@100. When used as pre-training before fine-tuning, either on a few thousands in-domain examples or on the large MS~MARCO dataset, our contrastive model leads to improvements on the BEIR benchmark. Finally, we evaluate our approach for multi-lingual retrieval, where training data is even scarcer than for English, and show that our approach leads to strong unsupervised performance. Our model also exhibits strong cross-lingual transfer when fine-tuned on supervised English data only and evaluated on low resources language such as Swahili. We show that our unsupervised models can perform cross-lingual retrieval between different scripts, such as retrieving English documents from Arabic queries, which would not be possible with term matching methods.

Developing an efficient retriever to retrieve knowledge from a large-scale knowledge base (KB) is critical for task-oriented dialogue systems to effectively handle localized and specialized tasks. However, widely used generative models such as T5 and ChatGPT often struggle to differentiate subtle differences among the retrieved KB records when generating responses, resulting in suboptimal quality of generated responses. In this paper, we propose the application of maximal marginal likelihood to train a perceptive retriever by utilizing signals from response generation for supervision. In addition, our approach goes beyond considering solely retrieved entities and incorporates various meta knowledge to guide the generator, thus improving the utilization of knowledge. We evaluate our approach on three task-oriented dialogue datasets using T5 and ChatGPT as the backbone models. The results demonstrate that when combined with meta knowledge, the response generator can effectively leverage high-quality knowledge records from the retriever and enhance the quality of generated responses. The codes and models of this paper are available at https://github.com/shenwzh3/MK-TOD.

The largest store of continually updating knowledge on our planet can be accessed via internet search. In this work we study giving access to this information to conversational agents. Large language models, even though they store an impressive amount of knowledge within their weights, are known to hallucinate facts when generating dialogue (Shuster et al., 2021); moreover, those facts are frozen in time at the point of model training. In contrast, we propose an approach that learns to generate an internet search query based on the context, and then conditions on the search results to finally generate a response, a method that can employ up-to-the-minute relevant information. We train and evaluate such models on a newly collected dataset of human-human conversations whereby one of the speakers is given access to internet search during knowledgedriven discussions in order to ground their responses. We find that search-query based access of the internet in conversation provides superior performance compared to existing approaches that either use no augmentation or FAISS-based retrieval (Lewis et al., 2020).

Response retrieval is a subset of neural ranking in which a model selects a suitable response from a set of candidates given a conversation history. Retrieval-based chat-bots are typically employed in information seeking conversational systems such as customer support agents. In order to make pairwise comparisons between a conversation history and a candidate response, two approaches are common: cross-encoders performing full self-attention over the pair and bi-encoders encoding the pair separately. The former gives better prediction quality but is too slow for practical use. In this paper, we propose a new cross-encoder architecture and transfer knowledge from this model to a bi-encoder model using distillation. This effectively boosts bi-encoder performance at no cost during inference time. We perform a detailed analysis of this approach on three response retrieval datasets.

Despite showing increasingly human-like conversational abilities, state-of-the-art dialogue models often suffer from factual incorrectness and hallucination of knowledge (Roller et al., 2020). In this work we explore the use of neural-retrieval-in-the-loop architectures - recently shown to be effective in open-domain QA (Lewis et al., 2020b; Izacard and Grave, 2020) - for knowledge-grounded dialogue, a task that is arguably more challenging as it requires querying based on complex multi-turn dialogue context and generating conversationally coherent responses. We study various types of architectures with multiple components - retrievers, rankers, and encoder-decoders - with the goal of maximizing knowledgeability while retaining conversational ability. We demonstrate that our best models obtain state-of-the-art performance on two knowledge-grounded conversational tasks. The models exhibit open-domain conversational capabilities, generalize effectively to scenarios not within the training data, and, as verified by human evaluations, substantially reduce the well-known problem of knowledge hallucination in state-of-the-art chatbots.

Text retrieval is a long-standing research topic on information seeking, where a system is required to return relevant information resources to user's queries in natural language. From classic retrieval methods to learning-based ranking functions, the underlying retrieval models have been continually evolved with the ever-lasting technical innovation. To design effective retrieval models, a key point lies in how to learn the text representation and model the relevance matching. The recent success of pretrained language models (PLMs) sheds light on developing more capable text retrieval approaches by leveraging the excellent modeling capacity of PLMs. With powerful PLMs, we can effectively learn the representations of queries and texts in the latent representation space, and further construct the semantic matching function between the dense vectors for relevance modeling. Such a retrieval approach is referred to as dense retrieval, since it employs dense vectors (a.k.a., embeddings) to represent the texts. Considering the rapid progress on dense retrieval, in this survey, we systematically review the recent advances on PLM-based dense retrieval. Different from previous surveys on dense retrieval, we take a new perspective to organize the related work by four major aspects, including architecture, training, indexing and integration, and summarize the mainstream techniques for each aspect. We thoroughly survey the literature, and include 300+ related reference papers on dense retrieval. To support our survey, we create a website for providing useful resources, and release a code repertory and toolkit for implementing dense retrieval models. This survey aims to provide a comprehensive, practical reference focused on the major progress for dense text retrieval.

While dense retrieval has been shown effective and efficient across tasks and languages, it remains difficult to create effective fully zero-shot dense retrieval systems when no relevance label is available. In this paper, we recognize the difficulty of zero-shot learning and encoding relevance. Instead, we propose to pivot through Hypothetical Document Embeddings~(HyDE). Given a query, HyDE first zero-shot instructs an instruction-following language model (e.g. InstructGPT) to generate a hypothetical document. The document captures relevance patterns but is unreal and may contain false details. Then, an unsupervised contrastively learned encoder~(e.g. Contriever) encodes the document into an embedding vector. This vector identifies a neighborhood in the corpus embedding space, where similar real documents are retrieved based on vector similarity. This second step ground the generated document to the actual corpus, with the encoder's dense bottleneck filtering out the incorrect details. Our experiments show that HyDE significantly outperforms the state-of-the-art unsupervised dense retriever Contriever and shows strong performance comparable to fine-tuned retrievers, across various tasks (e.g. web search, QA, fact verification) and languages~(e.g. sw, ko, ja).

Recently, dense passage retrieval has become a mainstream approach to finding relevant information in various natural language processing tasks. A number of studies have been devoted to improving the widely adopted dual-encoder architecture. However, most of the previous studies only consider query-centric similarity relation when learning the dual-encoder retriever. In order to capture more comprehensive similarity relations, we propose a novel approach that leverages both query-centric and PAssage-centric sImilarity Relations (called PAIR) for dense passage retrieval. To implement our approach, we make three major technical contributions by introducing formal formulations of the two kinds of similarity relations, generating high-quality pseudo labeled data via knowledge distillation, and designing an effective two-stage training procedure that incorporates passage-centric similarity relation constraint. Extensive experiments show that our approach significantly outperforms previous state-of-the-art models on both MSMARCO and Natural Questions datasets.

There has recently been growing interest in conversational agents with long-term memory which has led to the rapid development of language models that use retrieval-augmented generation (RAG). Until recently, most work on RAG has focused on information retrieval from large databases of texts, like Wikipedia, rather than information from long-form conversations. In this paper, we argue that effective retrieval from long-form conversational data faces two unique problems compared to static database retrieval: 1) time/event-based queries, which requires the model to retrieve information about previous conversations based on time or the order of a conversational event (e.g., the third conversation on Tuesday), and 2) ambiguous queries that require surrounding conversational context to understand. To better develop RAG-based agents that can deal with these challenges, we generate a new dataset of ambiguous and time-based questions that build upon a recent dataset of long-form, simulated conversations, and demonstrate that standard RAG based approaches handle such questions poorly. We then develop a novel retrieval model which combines chained-of-table search methods, standard vector-database retrieval, and a prompting method to disambiguate queries, and demonstrate that this approach substantially improves over current methods at solving these tasks. We believe that this new dataset and more advanced RAG agent can act as a key benchmark and stepping stone towards effective memory augmented conversational agents that can be used in a wide variety of AI applications.

Various techniques have been developed in recent years to improve dense retrieval (DR), such as unsupervised contrastive learning and pseudo-query generation. Existing DRs, however, often suffer from effectiveness tradeoffs between supervised and zero-shot retrieval, which some argue was due to the limited model capacity. We contradict this hypothesis and show that a generalizable DR can be trained to achieve high accuracy in both supervised and zero-shot retrieval without increasing model size. In particular, we systematically examine the contrastive learning of DRs, under the framework of Data Augmentation (DA). Our study shows that common DA practices such as query augmentation with generative models and pseudo-relevance label creation using a cross-encoder, are often inefficient and sub-optimal. We hence propose a new DA approach with diverse queries and sources of supervision to progressively train a generalizable DR. As a result, DRAGON, our dense retriever trained with diverse augmentation, is the first BERT-base-sized DR to achieve state-of-the-art effectiveness in both supervised and zero-shot evaluations and even competes with models using more complex late interaction (ColBERTv2 and SPLADE++).

To build a conversational agent that interacts fluently with humans, previous studies blend knowledge or personal profile into the pre-trained language model. However, the model that considers knowledge and persona at the same time is still limited, leading to hallucination and a passive way of using personas. We propose an effective dialogue agent that grounds external knowledge and persona simultaneously. The agent selects the proper knowledge and persona to use for generating the answers with our candidate scoring implemented with a poly-encoder. Then, our model generates the utterance with lesser hallucination and more engagingness utilizing retrieval augmented generation with knowledge-persona enhanced query. We conduct experiments on the persona-knowledge chat and achieve state-of-the-art performance in grounding and generation tasks on the automatic metrics. Moreover, we validate the answers from the models regarding hallucination and engagingness through human evaluation and qualitative results. We show our retriever's effectiveness in extracting relevant documents compared to the other previous retrievers, along with the comparison of multiple candidate scoring methods. Code is available at https://github.com/dlawjddn803/INFO

We present Mr. TyDi, a multi-lingual benchmark dataset for mono-lingual retrieval in eleven typologically diverse languages, designed to evaluate ranking with learned dense representations. The goal of this resource is to spur research in dense retrieval techniques in non-English languages, motivated by recent observations that existing techniques for representation learning perform poorly when applied to out-of-distribution data. As a starting point, we provide zero-shot baselines for this new dataset based on a multi-lingual adaptation of DPR that we call "mDPR". Experiments show that although the effectiveness of mDPR is much lower than BM25, dense representations nevertheless appear to provide valuable relevance signals, improving BM25 results in sparse-dense hybrids. In addition to analyses of our results, we also discuss future challenges and present a research agenda in multi-lingual dense retrieval. Mr. TyDi can be downloaded at https://github.com/castorini/mr.tydi.

Dense retrieval requires high-quality text sequence embeddings to support effective search in the representation space. Autoencoder-based language models are appealing in dense retrieval as they train the encoder to output high-quality embedding that can reconstruct the input texts. However, in this paper, we provide theoretical analyses and show empirically that an autoencoder language model with a low reconstruction loss may not provide good sequence representations because the decoder may take shortcuts by exploiting language patterns. To address this, we propose a new self-learning method that pre-trains the autoencoder using a weak decoder, with restricted capacity and attention flexibility to push the encoder to provide better text representations. Our experiments on web search, news recommendation, and open domain question answering show that our pre-trained model significantly boosts the effectiveness and few-shot ability of dense retrieval models. Our code is available at https://github.com/microsoft/SEED-Encoder/.

Existing retrieval-based methods have made significant strides in maintaining long-term conversations. However, these approaches face challenges in memory database management and accurate memory retrieval, hindering their efficacy in dynamic, real-world interactions. This study introduces a novel framework, COmpressive Memory-Enhanced Dialogue sYstems (COMEDY), which eschews traditional retrieval modules and memory databases. Instead, COMEDY adopts a ''One-for-All'' approach, utilizing a single language model to manage memory generation, compression, and response generation. Central to this framework is the concept of compressive memory, which intergrates session-specific summaries, user-bot dynamics, and past events into a concise memory format. To support COMEDY, we curated a large-scale Chinese instruction-tuning dataset, Dolphin, derived from real user-chatbot interactions. Comparative evaluations demonstrate COMEDY's superiority over traditional retrieval-based methods in producing more nuanced and human-like conversational experiences. Our codes are available at https://github.com/nuochenpku/COMEDY.

Large-scale open-domain dialogue data crawled from public social media has greatly improved the performance of dialogue models. However, long-turn dialogues are still highly scarce. Specifically, most dialogue sessions in existing corpora have less than three turns. To alleviate this issue, we propose the Retrieve, Reorganize and Rescale framework (Re^3Dial), which can automatically construct a billion-scale long-turn dialogue corpus from existing short-turn dialogue data. Re^3Dial first trains an Unsupervised Dense Session Retriever (UDSR) to capture semantic and discourse relationships within multi-turn dialogues for retrieving relevant and coherent sessions. It then reorganizes the short-turn dialogues into long-turn sessions via recursively retrieving and selecting the consecutive sessions with our proposed diversity sampling strategy. Extensive evaluations on multiple multi-turn dialogue benchmarks demonstrate that Re^3Dial consistently and significantly improves the dialogue model's ability to utilize long-term context for modeling multi-turn dialogues across different pre-training settings. Finally, we build a toolkit for efficiently rescaling dialogue corpus with Re^3Dial, which enables us to construct a corpus containing 1B Chinese dialogue sessions with 11.3 turns on average (5X longer than the original EVA corpus). We will release our UDSR model, toolkit, and data for public use.

In this paper we study how to effectively exploit implicit feedback in Dense Retrievers (DRs). We consider the specific case in which click data from a historic click log is available as implicit feedback. We then exploit such historic implicit interactions to improve the effectiveness of a DR. A key challenge that we study is the effect that biases in the click signal, such as position bias, have on the DRs. To overcome the problems associated with the presence of such bias, we propose the Counterfactual Rocchio (CoRocchio) algorithm for exploiting implicit feedback in Dense Retrievers. We demonstrate both theoretically and empirically that dense query representations learnt with CoRocchio are unbiased with respect to position bias and lead to higher retrieval effectiveness. We make available the implementations of the proposed methods and the experimental framework, along with all results at https://github.com/ielab/Counterfactual-DR.

Pretrained language models like BERT and T5 serve as crucial backbone encoders for dense retrieval. However, these models often exhibit limited generalization capabilities and face challenges in improving in domain accuracy. Recent research has explored using large language models (LLMs) as retrievers, achieving SOTA performance across various tasks. Despite these advancements, the specific benefits of LLMs over traditional retrievers and the impact of different LLM configurations, such as parameter sizes, pretraining duration, and alignment processes on retrieval tasks remain unclear. In this work, we conduct a comprehensive empirical study on a wide range of retrieval tasks, including in domain accuracy, data efficiency, zero shot generalization, lengthy retrieval, instruction based retrieval, and multi task learning. We evaluate over 15 different backbone LLMs and non LLMs. Our findings reveal that larger models and extensive pretraining consistently enhance in domain accuracy and data efficiency. Additionally, larger models demonstrate significant potential in zero shot generalization, lengthy retrieval, instruction based retrieval, and multi task learning. These results underscore the advantages of LLMs as versatile and effective backbone encoders in dense retrieval, providing valuable insights for future research and development in this field.

Open-domain question answering relies on efficient passage retrieval to select candidate contexts, where traditional sparse vector space models, such as TF-IDF or BM25, are the de facto method. In this work, we show that retrieval can be practically implemented using dense representations alone, where embeddings are learned from a small number of questions and passages by a simple dual-encoder framework. When evaluated on a wide range of open-domain QA datasets, our dense retriever outperforms a strong Lucene-BM25 system largely by 9%-19% absolute in terms of top-20 passage retrieval accuracy, and helps our end-to-end QA system establish new state-of-the-art on multiple open-domain QA benchmarks.

General-purpose text decoding approaches are usually adopted for dialogue response generation. Although the quality of the generated responses can be improved with dialogue-specific encoding methods, conversational decoding methods are still under-explored. Inspired by wu2023learning that a good dialogue feature space should follow the rules of locality and isotropy, we present a fine-grained conversational decoding method, termed isotropic and proximal search (IPS). Our method is designed to generate the semantic-concentrated response, while still maintaining informativeness and discrimination against the context. Experiments show that our approach outperforms existing decoding strategies in the dialogue field across both automatic and human evaluation metrics. More in-depth analyses further confirm the effectiveness of our approach.

Retrieval-Augmented Generation (RAG) has proven to be an effective method for mitigating hallucination issues inherent in large language models (LLMs). Previous approaches typically train retrievers based on semantic similarity, lacking optimization for RAG. More recent works have proposed aligning retrievers with the preference signals of LLMs. However, these preference signals are often difficult for dense retrievers, which typically have weaker language capabilities, to understand and learn effectively. Drawing inspiration from pedagogical theories like Guided Discovery Learning, we propose a novel framework, FiGRet (Fine-grained Guidance for Retrievers), which leverages the language capabilities of LLMs to construct examples from a more granular, information-centric perspective to guide the learning of retrievers. Specifically, our method utilizes LLMs to construct easy-to-understand examples from samples where the retriever performs poorly, focusing on three learning objectives highly relevant to the RAG scenario: relevance, comprehensiveness, and purity. These examples serve as scaffolding to ultimately align the retriever with the LLM's preferences. Furthermore, we employ a dual curriculum learning strategy and leverage the reciprocal feedback between LLM and retriever to further enhance the performance of the RAG system. A series of experiments demonstrate that our proposed framework enhances the performance of RAG systems equipped with different retrievers and is applicable to various LLMs.

Neural information retrieval (IR) has greatly advanced search and other knowledge-intensive language tasks. While many neural IR methods encode queries and documents into single-vector representations, late interaction models produce multi-vector representations at the granularity of each token and decompose relevance modeling into scalable token-level computations. This decomposition has been shown to make late interaction more effective, but it inflates the space footprint of these models by an order of magnitude. In this work, we introduce ColBERTv2, a retriever that couples an aggressive residual compression mechanism with a denoised supervision strategy to simultaneously improve the quality and space footprint of late interaction. We evaluate ColBERTv2 across a wide range of benchmarks, establishing state-of-the-art quality within and outside the training domain while reducing the space footprint of late interaction models by 6--10times.

As large language models (LLMs) increasingly permeate daily lives, there is a growing demand for real-time interactions that mirror human conversations. Traditional turn-based chat systems driven by LLMs prevent users from verbally interacting with the system while it is generating responses. To overcome these limitations, we adapt existing LLMs to duplex models so that these LLMs can listen for users while generating output and dynamically adjust themselves to provide users with instant feedback. % such as in response to interruptions. Specifically, we divide the queries and responses of conversations into several time slices and then adopt a time-division-multiplexing (TDM) encoding-decoding strategy to pseudo-simultaneously process these slices. Furthermore, to make LLMs proficient enough to handle real-time conversations, we build a fine-tuning dataset consisting of alternating time slices of queries and responses as well as covering typical feedback types in instantaneous interactions. Our experiments show that although the queries and responses of conversations are segmented into incomplete slices for processing, LLMs can preserve their original performance on standard benchmarks with a few fine-tuning steps on our dataset. Automatic and human evaluation indicate that duplex models make user-AI interactions more natural and human-like, and greatly improve user satisfaction compared to vanilla LLMs. Our duplex model and dataset will be released.

In knowledge-intensive tasks such as open-domain question answering (OpenQA), Large Language Models (LLMs) often struggle to generate factual answers relying solely on their internal (parametric) knowledge. To address this limitation, Retrieval-Augmented Generation (RAG) systems enhance LLMs by retrieving relevant information from external sources, thereby positioning the retriever as a pivotal component. Although dense retrieval demonstrates state-of-the-art performance, its training poses challenges due to the scarcity of ground-truth evidence, largely attributed to the high costs of human annotation. In this paper, we propose W-RAG by utilizing the ranking capabilities of LLMs to create weakly labeled data for training dense retrievers. Specifically, we rerank the top-K passages retrieved via BM25 by assessing the probability that LLMs will generate the correct answer based on the question and each passage. The highest-ranking passages are then used as positive training examples for dense retrieval. Our comprehensive experiments across four publicly available OpenQA datasets demonstrate that our approach enhances both retrieval and OpenQA performance compared to baseline models.

Large language models (LLMs) have demonstrated strong effectiveness and robustness while fine-tuned as dense retrievers. However, their large parameter size brings significant inference time computational challenges, including high encoding costs for large-scale corpora and increased query latency, limiting their practical deployment. While smaller retrievers offer better efficiency, they often fail to generalize effectively with limited supervised fine-tuning data. In this work, we introduce DRAMA, a training framework that leverages LLMs to train smaller generalizable dense retrievers. In particular, we adopt pruned LLMs as the backbone and train on diverse LLM-augmented data in a single-stage contrastive learning setup. Experiments show that DRAMA offers better multilingual and long-context capabilities than traditional encoder-based retrievers, and achieves strong performance across multiple tasks and languages. These highlight the potential of connecting the training of smaller retrievers with the growing advancements in LLMs, bridging the gap between efficiency and generalization.

Dense retrievers for open-domain question answering (ODQA) have been shown to achieve impressive performance by training on large datasets of question-passage pairs. In this work we ask whether this dependence on labeled data can be reduced via unsupervised pretraining that is geared towards ODQA. We show this is in fact possible, via a novel pretraining scheme designed for retrieval. Our "recurring span retrieval" approach uses recurring spans across passages in a document to create pseudo examples for contrastive learning. Our pretraining scheme directly controls for term overlap across pseudo queries and relevant passages, thus allowing to model both lexical and semantic relations between them. The resulting model, named Spider, performs surprisingly well without any labeled training examples on a wide range of ODQA datasets. Specifically, it significantly outperforms all other pretrained baselines in a zero-shot setting, and is competitive with BM25, a strong sparse baseline. Moreover, a hybrid retriever over Spider and BM25 improves over both, and is often competitive with DPR models, which are trained on tens of thousands of examples. Last, notable gains are observed when using Spider as an initialization for supervised training.

We investigate the integration of Large Language Models (LLMs) into query encoders to improve dense retrieval without increasing latency and cost, by circumventing the dependency on LLMs at inference time. SoftQE incorporates knowledge from LLMs by mapping embeddings of input queries to those of the LLM-expanded queries. While improvements over various strong baselines on in-domain MS-MARCO metrics are marginal, SoftQE improves performance by 2.83 absolute percentage points on average on five out-of-domain BEIR tasks.

Dense retrieval (DR) has shown promising results in information retrieval. In essence, DR requires high-quality text representations to support effective search in the representation space. Recent studies have shown that pre-trained autoencoder-based language models with a weak decoder can provide high-quality text representations, boosting the effectiveness and few-shot ability of DR models. However, even a weak autoregressive decoder has the bypass effect on the encoder. More importantly, the discriminative ability of learned representations may be limited since each token is treated equally important in decoding the input texts. To address the above problems, in this paper, we propose a contrastive pre-training approach to learn a discriminative autoencoder with a lightweight multi-layer perception (MLP) decoder. The basic idea is to generate word distributions of input text in a non-autoregressive fashion and pull the word distributions of two masked versions of one text close while pushing away from others. We theoretically show that our contrastive strategy can suppress the common words and highlight the representative words in decoding, leading to discriminative representations. Empirical results show that our method can significantly outperform the state-of-the-art autoencoder-based language models and other pre-trained models for dense retrieval.

This paper introduces a simple yet effective query expansion approach, denoted as query2doc, to improve both sparse and dense retrieval systems. The proposed method first generates pseudo-documents by few-shot prompting large language models (LLMs), and then expands the query with generated pseudo-documents. LLMs are trained on web-scale text corpora and are adept at knowledge memorization. The pseudo-documents from LLMs often contain highly relevant information that can aid in query disambiguation and guide the retrievers. Experimental results demonstrate that query2doc boosts the performance of BM25 by 3% to 15% on ad-hoc IR datasets, such as MS-MARCO and TREC DL, without any model fine-tuning. Furthermore, our method also benefits state-of-the-art dense retrievers in terms of both in-domain and out-of-domain results.

Dense retrieval (DR) converts queries and documents into dense embeddings and measures the similarity between queries and documents in vector space. One of the challenges in DR is the lack of domain-specific training data. While DR models can learn from large-scale public datasets like MS MARCO through transfer learning, evidence shows that not all DR models and domains can benefit from transfer learning equally. Recently, some researchers have resorted to large language models (LLMs) to improve the zero-shot and few-shot DR models. However, the hard prompts or human-written prompts utilized in these works cannot guarantee the good quality of generated weak queries. To tackle this, we propose soft prompt tuning for augmenting DR (SPTAR): For each task, we leverage soft prompt-tuning to optimize a task-specific soft prompt on limited ground truth data and then prompt the LLMs to tag unlabeled documents with weak queries, yielding enough weak document-query pairs to train task-specific dense retrievers. We design a filter to select high-quality example document-query pairs in the prompt to further improve the quality of weak tagged queries. To the best of our knowledge, there is no prior work utilizing soft prompt tuning to augment DR models. The experiments demonstrate that SPTAR outperforms the unsupervised baselines BM25 and the recently proposed LLMs-based augmentation method for DR.

Expansion-enhanced sparse lexical representation improves information retrieval (IR) by minimizing vocabulary mismatch problems during lexical matching. In this paper, we explore the potential of jointly learning dense semantic representation and combining it with the lexical one for ranking candidate information. We present a hybrid information retrieval mechanism that maximizes lexical and semantic matching while minimizing their shortcomings. Our architecture consists of dual hybrid encoders that independently encode queries and information elements. Each encoder jointly learns a dense semantic representation and a sparse lexical representation augmented by a learnable term expansion of the corresponding text through contrastive learning. We demonstrate the efficacy of our model in single-stage ranking of a benchmark product question-answering dataset containing the typical heterogeneous information available on online product pages. Our evaluation demonstrates that our hybrid approach outperforms independently trained retrievers by 10.95% (sparse) and 2.7% (dense) in MRR@5 score. Moreover, our model offers better interpretability and performs comparably to state-of-the-art cross encoders while reducing response time by 30% (latency) and cutting computational load by approximately 38% (FLOPs).

In this paper, we present a prompting framework called LLMCS that leverages large language models, such as code-davinci-002 of GPT-3, to perform few-shot conversational query rewriting for conversational search. We explore three prompting methods to generate multiple query rewrites and hypothetical responses, and propose aggregating them into an integrated representation that can robustly represent the user's real contextual search intent. Experimental results on two conversational search datasets, including CAst-19 and CAsT-20, show that our approach achieves significant improvements in search effectiveness over existing baselines and manual rewrites. Notably, LLMCS can significantly outperform the state-of-the-art baselines by up to +5.9\% and +32.9\% w.r.t. NDCG@3 on CAsT-19 and CAsT-20, highlighting the vast potential of large language models for conversational search. Our code will be released at https://github.com/kyriemao/LLMCS.

Conversational passage retrieval is challenging as it often requires the resolution of references to previous utterances and needs to deal with the complexities of natural language, such as coreference and ellipsis. To address these challenges, pre-trained sequence-to-sequence neural query rewriters are commonly used to generate a single de-contextualized query based on conversation history. Previous research shows that combining multiple query rewrites for the same user utterance has a positive effect on retrieval performance. We propose the use of a neural query rewriter to generate multiple queries and show how to integrate those queries in the passage retrieval pipeline efficiently. The main strength of our approach lies in its simplicity: it leverages how the beam search algorithm works and can produce multiple query rewrites at no additional cost. Our contributions further include devising ways to utilize multi-query rewrites in both sparse and dense first-pass retrieval. We demonstrate that applying our approach on top of a standard passage retrieval pipeline delivers state-of-the-art performance without sacrificing efficiency.

State-of-the-art neural retrievers predominantly focus on high-resource languages like English, which impedes their adoption in retrieval scenarios involving other languages. Current approaches circumvent the lack of high-quality labeled data in non-English languages by leveraging multilingual pretrained language models capable of cross-lingual transfer. However, these models require substantial task-specific fine-tuning across multiple languages, often perform poorly in languages with minimal representation in the pretraining corpus, and struggle to incorporate new languages after the pretraining phase. In this work, we present a novel modular dense retrieval model that learns from the rich data of a single high-resource language and effectively zero-shot transfers to a wide array of languages, thereby eliminating the need for language-specific labeled data. Our model, ColBERT-XM, demonstrates competitive performance against existing state-of-the-art multilingual retrievers trained on more extensive datasets in various languages. Further analysis reveals that our modular approach is highly data-efficient, effectively adapts to out-of-distribution data, and significantly reduces energy consumption and carbon emissions. By demonstrating its proficiency in zero-shot scenarios, ColBERT-XM marks a shift towards more sustainable and inclusive retrieval systems, enabling effective information accessibility in numerous languages. We publicly release our code and models for the community.

Dense retrieval models use bi-encoder network architectures for learning query and document representations. These representations are often in the form of a vector representation and their similarities are often computed using the dot product function. In this paper, we propose a new representation learning framework for dense retrieval. Instead of learning a vector for each query and document, our framework learns a multivariate distribution and uses negative multivariate KL divergence to compute the similarity between distributions. For simplicity and efficiency reasons, we assume that the distributions are multivariate normals and then train large language models to produce mean and variance vectors for these distributions. We provide a theoretical foundation for the proposed framework and show that it can be seamlessly integrated into the existing approximate nearest neighbor algorithms to perform retrieval efficiently. We conduct an extensive suite of experiments on a wide range of datasets, and demonstrate significant improvements compared to competitive dense retrieval models.

In this work, we propose a simple method that applies a large language model (LLM) to large-scale retrieval in zero-shot scenarios. Our method, the Language language model as Retriever (LameR), is built upon no other neural models but an LLM, while breaking brute-force combinations of retrievers with LLMs and lifting the performance of zero-shot retrieval to be very competitive on benchmark datasets. Essentially, we propose to augment a query with its potential answers by prompting LLMs with a composition of the query and the query's in-domain candidates. The candidates, regardless of correct or wrong, are obtained by a vanilla retrieval procedure on the target collection. As a part of the prompts, they are likely to help LLM generate more precise answers by pattern imitation or candidate summarization. Even if all the candidates are wrong, the prompts at least make LLM aware of in-collection patterns and genres. Moreover, due to the low performance of a self-supervised retriever, the LLM-based query augmentation becomes less effective as the retriever bottlenecks the whole pipeline. Therefore, we propose to leverage a non-parametric lexicon-based method (e.g., BM25) as the retrieval module to capture query-document overlap in a literal fashion. As such, LameR makes the retrieval procedure transparent to the LLM, thus circumventing the performance bottleneck.

We present an approach to ranking with dense representations that applies knowledge distillation to improve the recently proposed late-interaction ColBERT model. Specifically, we distill the knowledge from ColBERT's expressive MaxSim operator for computing relevance scores into a simple dot product, thus enabling single-step ANN search. Our key insight is that during distillation, tight coupling between the teacher model and the student model enables more flexible distillation strategies and yields better learned representations. We empirically show that our approach improves query latency and greatly reduces the onerous storage requirements of ColBERT, while only making modest sacrifices in terms of effectiveness. By combining our dense representations with sparse representations derived from document expansion, we are able to approach the effectiveness of a standard cross-encoder reranker using BERT that is orders of magnitude slower.

As a primary means of information acquisition, information retrieval (IR) systems, such as search engines, have integrated themselves into our daily lives. These systems also serve as components of dialogue, question-answering, and recommender systems. The trajectory of IR has evolved dynamically from its origins in term-based methods to its integration with advanced neural models. While the neural models excel at capturing complex contextual signals and semantic nuances, thereby reshaping the IR landscape, they still face challenges such as data scarcity, interpretability, and the generation of contextually plausible yet potentially inaccurate responses. This evolution requires a combination of both traditional methods (such as term-based sparse retrieval methods with rapid response) and modern neural architectures (such as language models with powerful language understanding capacity). Meanwhile, the emergence of large language models (LLMs), typified by ChatGPT and GPT-4, has revolutionized natural language processing due to their remarkable language understanding, generation, generalization, and reasoning abilities. Consequently, recent research has sought to leverage LLMs to improve IR systems. Given the rapid evolution of this research trajectory, it is necessary to consolidate existing methodologies and provide nuanced insights through a comprehensive overview. In this survey, we delve into the confluence of LLMs and IR systems, including crucial aspects such as query rewriters, retrievers, rerankers, and readers. Additionally, we explore promising directions within this expanding field.

Pre-trained Transformer language models (LM) have become go-to text representation encoders. Prior research fine-tunes deep LMs to encode text sequences such as sentences and passages into single dense vector representations for efficient text comparison and retrieval. However, dense encoders require a lot of data and sophisticated techniques to effectively train and suffer in low data situations. This paper finds a key reason is that standard LMs' internal attention structure is not ready-to-use for dense encoders, which needs to aggregate text information into the dense representation. We propose to pre-train towards dense encoder with a novel Transformer architecture, Condenser, where LM prediction CONditions on DENSE Representation. Our experiments show Condenser improves over standard LM by large margins on various text retrieval and similarity tasks.

Progress in Machine Learning is often driven by the availability of large datasets, and consistent evaluation metrics for comparing modeling approaches. To this end, we present a repository of conversational datasets consisting of hundreds of millions of examples, and a standardised evaluation procedure for conversational response selection models using '1-of-100 accuracy'. The repository contains scripts that allow researchers to reproduce the standard datasets, or to adapt the pre-processing and data filtering steps to their needs. We introduce and evaluate several competitive baselines for conversational response selection, whose implementations are shared in the repository, as well as a neural encoder model that is trained on the entire training set.

In-context learning (ICL) using large language models for tasks with many labels is challenging due to the limited context window, which makes it difficult to fit a sufficient number of examples in the prompt. In this paper, we use a pre-trained dense retrieval model to bypass this limitation, giving the model only a partial view of the full label space for each inference call. Testing with recent open-source LLMs (OPT, LLaMA), we set new state of the art performance in few-shot settings for three common intent classification datasets, with no finetuning. We also surpass fine-tuned performance on fine-grained sentiment classification in certain cases. We analyze the performance across number of in-context examples and different model scales, showing that larger models are necessary to effectively and consistently make use of larger context lengths for ICL. By running several ablations, we analyze the model's use of: a) the similarity of the in-context examples to the current input, b) the semantic content of the class names, and c) the correct correspondence between examples and labels. We demonstrate that all three are needed to varying degrees depending on the domain, contrary to certain recent works.

Augmenting pretrained language models with retrievers to select the supporting documents has shown promise in effectively solving common NLP problems, including language modeling and question answering, in an interpretable way. In this paper, we first study the strengths and weaknesses of different retriever-augmented language models (REALM, kNN-LM, FiD coupled with DPR, and ATLAS and Flan-T5 coupled with Contriever) in reasoning over the retrieved statements in different tasks. We show how the retrieve-then-read models' limitations in reasoning are rooted both in the retriever module as well as the language model. Our experimental results demonstrate that the similarity metric used by the retrievers is generally insufficient for reasoning tasks. Additionally, we show that the language models in retriever-augmented models do not take the complicated relations between the statements into account, which leads to poor reasoning performance even when using the larger models. Moreover, we analyze the reasoning performance of large language models using multihop retrieval but we only observe minor improvements. Overall, this shows great room for further research in this area.

A conversational music retrieval system can help users discover music that matches their preferences through dialogue. To achieve this, a conversational music retrieval system should seamlessly engage in multi-turn conversation by 1) understanding user queries and 2) responding with natural language and retrieved music. A straightforward solution would be a data-driven approach utilizing such conversation logs. However, few datasets are available for the research and are limited in terms of volume and quality. In this paper, we present a data generation framework for rich music discovery dialogue using a large language model (LLM) and user intents, system actions, and musical attributes. This is done by i) dialogue intent analysis using grounded theory, ii) generating attribute sequences via cascading database filtering, and iii) generating utterances using large language models. By applying this framework to the Million Song dataset, we create LP-MusicDialog, a Large Language Model based Pseudo Music Dialogue dataset, containing over 288k music conversations using more than 319k music items. Our evaluation shows that the synthetic dataset is competitive with an existing, small human dialogue dataset in terms of dialogue consistency, item relevance, and naturalness. Furthermore, using the dataset, we train a conversational music retrieval model and show promising results.

In this paper, we present empirical studies on conversational recommendation tasks using representative large language models in a zero-shot setting with three primary contributions. (1) Data: To gain insights into model behavior in "in-the-wild" conversational recommendation scenarios, we construct a new dataset of recommendation-related conversations by scraping a popular discussion website. This is the largest public real-world conversational recommendation dataset to date. (2) Evaluation: On the new dataset and two existing conversational recommendation datasets, we observe that even without fine-tuning, large language models can outperform existing fine-tuned conversational recommendation models. (3) Analysis: We propose various probing tasks to investigate the mechanisms behind the remarkable performance of large language models in conversational recommendation. We analyze both the large language models' behaviors and the characteristics of the datasets, providing a holistic understanding of the models' effectiveness, limitations and suggesting directions for the design of future conversational recommenders

There has been growing interest in using neural networks and deep learning techniques to create dialogue systems. Conversational recommendation is an interesting setting for the scientific exploration of dialogue with natural language as the associated discourse involves goal-driven dialogue that often transforms naturally into more free-form chat. This paper provides two contributions. First, until now there has been no publicly available large-scale dataset consisting of real-world dialogues centered around recommendations. To address this issue and to facilitate our exploration here, we have collected ReDial, a dataset consisting of over 10,000 conversations centered around the theme of providing movie recommendations. We make this data available to the community for further research. Second, we use this dataset to explore multiple facets of conversational recommendations. In particular we explore new neural architectures, mechanisms, and methods suitable for composing conversational recommendation systems. Our dataset allows us to systematically probe model sub-components addressing different parts of the overall problem domain ranging from: sentiment analysis and cold-start recommendation generation to detailed aspects of how natural language is used in this setting in the real world. We combine such sub-components into a full-blown dialogue system and examine its behavior.

In open-domain question answering, dense passage retrieval has become a new paradigm to retrieve relevant passages for finding answers. Typically, the dual-encoder architecture is adopted to learn dense representations of questions and passages for semantic matching. However, it is difficult to effectively train a dual-encoder due to the challenges including the discrepancy between training and inference, the existence of unlabeled positives and limited training data. To address these challenges, we propose an optimized training approach, called RocketQA, to improving dense passage retrieval. We make three major technical contributions in RocketQA, namely cross-batch negatives, denoised hard negatives and data augmentation. The experiment results show that RocketQA significantly outperforms previous state-of-the-art models on both MSMARCO and Natural Questions. We also conduct extensive experiments to examine the effectiveness of the three strategies in RocketQA. Besides, we demonstrate that the performance of end-to-end QA can be improved based on our RocketQA retriever.

Much recent research on information retrieval has focused on how to transfer from one task (typically with abundant supervised data) to various other tasks where supervision is limited, with the implicit assumption that it is possible to generalize from one task to all the rest. However, this overlooks the fact that there are many diverse and unique retrieval tasks, each targeting different search intents, queries, and search domains. In this paper, we suggest to work on Few-shot Dense Retrieval, a setting where each task comes with a short description and a few examples. To amplify the power of a few examples, we propose Prompt-base Query Generation for Retriever (Promptagator), which leverages large language models (LLM) as a few-shot query generator, and creates task-specific retrievers based on the generated data. Powered by LLM's generalization ability, Promptagator makes it possible to create task-specific end-to-end retrievers solely based on a few examples {without} using Natural Questions or MS MARCO to train %question generators or dual encoders. Surprisingly, LLM prompting with no more than 8 examples allows dual encoders to outperform heavily engineered models trained on MS MARCO like ColBERT v2 by more than 1.2 nDCG on average on 11 retrieval sets. Further training standard-size re-rankers using the same generated data yields another 5.0 point nDCG improvement. Our studies determine that query generation can be far more effective than previously observed, especially when a small amount of task-specific knowledge is given.

We present the InterviewBot that dynamically integrates conversation history and customized topics into a coherent embedding space to conduct 10 mins hybrid-domain (open and closed) conversations with foreign students applying to U.S. colleges for assessing their academic and cultural readiness. To build a neural-based end-to-end dialogue model, 7,361 audio recordings of human-to-human interviews are automatically transcribed, where 440 are manually corrected for finetuning and evaluation. To overcome the input/output size limit of a transformer-based encoder-decoder model, two new methods are proposed, context attention and topic storing, allowing the model to make relevant and consistent interactions. Our final model is tested both statistically by comparing its responses to the interview data and dynamically by inviting professional interviewers and various students to interact with it in real-time, finding it highly satisfactory in fluency and context awareness.

Document retrieval is a key stage of standard Web search engines. Existing dual-encoder dense retrievers obtain representations for questions and documents independently, allowing for only shallow interactions between them. To overcome this limitation, recent autoregressive search engines replace the dual-encoder architecture by directly generating identifiers for relevant documents in the candidate pool. However, the training cost of such autoregressive search engines rises sharply as the number of candidate documents increases. In this paper, we find that large language models (LLMs) can follow human instructions to directly generate URLs for document retrieval. Surprisingly, when providing a few {Query-URL} pairs as in-context demonstrations, LLMs can generate Web URLs where nearly 90\% of the corresponding documents contain correct answers to open-domain questions. In this way, LLMs can be thought of as built-in search engines, since they have not been explicitly trained to map questions to document identifiers. Experiments demonstrate that our method can consistently achieve better retrieval performance than existing retrieval approaches by a significant margin on three open-domain question answering benchmarks, under both zero and few-shot settings. The code for this work can be found at https://github.com/Ziems/llm-url.

Modern NLP tasks increasingly rely on dense retrieval methods to access up-to-date and relevant contextual information. We are motivated by the premise that retrieval benefits from segments that can vary in size such that a content's semantic independence is better captured. We propose LumberChunker, a method leveraging an LLM to dynamically segment documents, which iteratively prompts the LLM to identify the point within a group of sequential passages where the content begins to shift. To evaluate our method, we introduce GutenQA, a benchmark with 3000 "needle in a haystack" type of question-answer pairs derived from 100 public domain narrative books available on Project Gutenberg. Our experiments show that LumberChunker not only outperforms the most competitive baseline by 7.37% in retrieval performance (DCG@20) but also that, when integrated into a RAG pipeline, LumberChunker proves to be more effective than other chunking methods and competitive baselines, such as the Gemini 1.5M Pro. Our Code and Data are available at https://github.com/joaodsmarques/LumberChunker

We present strong Transformer-based re-ranking and dense retrieval baselines for the recently released TripClick health ad-hoc retrieval collection. We improve the - originally too noisy - training data with a simple negative sampling policy. We achieve large gains over BM25 in the re-ranking task of TripClick, which were not achieved with the original baselines. Furthermore, we study the impact of different domain-specific pre-trained models on TripClick. Finally, we show that dense retrieval outperforms BM25 by considerable margins, even with simple training procedures.

Conversational search seeks to retrieve relevant passages for the given questions in Conversational QA (ConvQA). Questions in ConvQA face challenges such as omissions and coreferences, making it difficult to obtain desired search results. Conversational Query Reformulation (CQR) transforms these current queries into de-contextualized forms to resolve these issues. However, existing CQR methods focus on rewriting human-friendly queries, which may not always yield optimal search results for the retriever. To overcome this challenge, we introduce GuideCQR, a framework that utilizes guided documents to refine queries, ensuring that they are optimal for retrievers. Specifically, we augment keywords, generate expected answers from the re-ranked documents, and unify them with the filtering process. Experimental results show that queries enhanced by guided documents outperform previous CQR methods. Especially, GuideCQR surpasses the performance of Large Language Model (LLM) prompt-powered approaches and demonstrates the importance of the guided documents in formulating retriever-friendly queries across diverse setups.

We study the problem of imposing conversational goals/keywords on open-domain conversational agents, where the agent is required to lead the conversation to a target keyword smoothly and fast. Solving this problem enables the application of conversational agents in many real-world scenarios, e.g., recommendation and psychotherapy. The dominant paradigm for tackling this problem is to 1) train a next-turn keyword classifier, and 2) train a keyword-augmented response retrieval model. However, existing approaches in this paradigm have two limitations: 1) the training and evaluation datasets for next-turn keyword classification are directly extracted from conversations without human annotations, thus, they are noisy and have low correlation with human judgements, and 2) during keyword transition, the agents solely rely on the similarities between word embeddings to move closer to the target keyword, which may not reflect how humans converse. In this paper, we assume that human conversations are grounded on commonsense and propose a keyword-guided neural conversational model that can leverage external commonsense knowledge graphs (CKG) for both keyword transition and response retrieval. Automatic evaluations suggest that commonsense improves the performance of both next-turn keyword prediction and keyword-augmented response retrieval. In addition, both self-play and human evaluations show that our model produces responses with smoother keyword transition and reaches the target keyword faster than competitive baselines.

Large Multimodal Models (LMMs) excel in natural language and visual understanding but are challenged by exacting tasks such as Knowledge-based Visual Question Answering (KB-VQA) which involve the retrieval of relevant information from document collections to use in shaping answers to questions. We present an extensive training and evaluation framework, M2KR, for KB-VQA. M2KR contains a collection of vision and language tasks which we have incorporated into a single suite of benchmark tasks for training and evaluating general-purpose multi-modal retrievers. We use M2KR to develop PreFLMR, a pre-trained version of the recently developed Fine-grained Late-interaction Multi-modal Retriever (FLMR) approach to KB-VQA, and we report new state-of-the-art results across a range of tasks. We also present investigations into the scaling behaviors of PreFLMR intended to be useful in future developments in general-purpose multi-modal retrievers.

Conversational recommender systems (CRS) aim to recommend relevant items to users by eliciting user preference through natural language conversation. Prior work often utilizes external knowledge graphs for items' semantic information, a language model for dialogue generation, and a recommendation module for ranking relevant items. This combination of multiple components suffers from a cumbersome training process, and leads to semantic misalignment issues between dialogue generation and item recommendation. In this paper, we represent items in natural language and formulate CRS as a natural language processing task. Accordingly, we leverage the power of pre-trained language models to encode items, understand user intent via conversation, perform item recommendation through semantic matching, and generate dialogues. As a unified model, our PECRS (Parameter-Efficient CRS), can be optimized in a single stage, without relying on non-textual metadata such as a knowledge graph. Experiments on two benchmark CRS datasets, ReDial and INSPIRED, demonstrate the effectiveness of PECRS on recommendation and conversation. Our code is available at: https://github.com/Ravoxsg/efficient_unified_crs.

Since ChatGPT released its API for public use, the number of applications built on top of commercial large language models (LLMs) increase exponentially. One popular usage of such models is leveraging its in-context learning ability and generating responses given user queries leveraging knowledge obtained by retrieval augmentation. One problem of deploying commercial retrieval-augmented LLMs is the cost due to the additionally retrieved context that largely increases the input token size of the LLMs. To mitigate this, we propose a token compression scheme that includes two methods: summarization compression and semantic compression. The first method applies a T5-based model that is fine-tuned by datasets generated using self-instruct containing samples with varying lengths and reduce token size by doing summarization. The second method further compresses the token size by removing words with lower impact on the semantic. In order to adequately evaluate the effectiveness of the proposed methods, we propose and utilize a dataset called Food-Recommendation DB (FRDB) focusing on food recommendation for women around pregnancy period or infants. Our summarization compression can reduce 65% of the retrieval token size with further 0.3% improvement on the accuracy; semantic compression provides a more flexible way to trade-off the token size with performance, for which we can reduce the token size by 20% with only 1.6% of accuracy drop.

In this paper, we study how open-source large language models (LLMs) can be effectively deployed for improving query rewriting in conversational search, especially for ambiguous queries. We introduce CHIQ, a two-step method that leverages the capabilities of LLMs to resolve ambiguities in the conversation history before query rewriting. This approach contrasts with prior studies that predominantly use closed-source LLMs to directly generate search queries from conversation history. We demonstrate on five well-established benchmarks that CHIQ leads to state-of-the-art results across most settings, showing highly competitive performances with systems leveraging closed-source LLMs. Our study provides a first step towards leveraging open-source LLMs in conversational search, as a competitive alternative to the prevailing reliance on commercial LLMs. Data, models, and source code will be publicly available upon acceptance at https://github.com/fengranMark/CHIQ.

Human conversations are complicated and building a human-like dialogue agent is an extremely challenging task. With the rapid development of deep learning techniques, data-driven models become more and more prevalent which need a huge amount of real conversation data. In this paper, we construct a large-scale real scenario Chinese E-commerce conversation corpus, JDDC, with more than 1 million multi-turn dialogues, 20 million utterances, and 150 million words. The dataset reflects several characteristics of human-human conversations, e.g., goal-driven, and long-term dependency among the context. It also covers various dialogue types including task-oriented, chitchat and question-answering. Extra intent information and three well-annotated challenge sets are also provided. Then, we evaluate several retrieval-based and generative models to provide basic benchmark performance on the JDDC corpus. And we hope JDDC can serve as an effective testbed and benefit the development of fundamental research in dialogue task

Systems for Open-Domain Question Answering (OpenQA) generally depend on a retriever for finding candidate passages in a large corpus and a reader for extracting answers from those passages. In much recent work, the retriever is a learned component that uses coarse-grained vector representations of questions and passages. We argue that this modeling choice is insufficiently expressive for dealing with the complexity of natural language questions. To address this, we define ColBERT-QA, which adapts the scalable neural retrieval model ColBERT to OpenQA. ColBERT creates fine-grained interactions between questions and passages. We propose an efficient weak supervision strategy that iteratively uses ColBERT to create its own training data. This greatly improves OpenQA retrieval on Natural Questions, SQuAD, and TriviaQA, and the resulting system attains state-of-the-art extractive OpenQA performance on all three datasets.

Domain specific question answering is an evolving field that requires specialized solutions to address unique challenges. In this paper, we show that a hybrid approach combining a fine-tuned dense retriever with keyword based sparse search methods significantly enhances performance. Our system leverages a linear combination of relevance signals, including cosine similarity from dense retrieval, BM25 scores, and URL host matching, each with tunable boost parameters. Experimental results indicate that this hybrid method outperforms our single-retriever system, achieving improved accuracy while maintaining robust contextual grounding. These findings suggest that integrating multiple retrieval methodologies with weighted scoring effectively addresses the complexities of domain specific question answering in enterprise settings.

Retrieval-Augmented Generation equips large language models with the capability to retrieve external knowledge, thereby mitigating hallucinations by incorporating information beyond the model's intrinsic abilities. However, most prior works have focused on invoking retrieval deterministically, which makes it unsuitable for tasks such as long-form question answering. Instead, dynamically performing retrieval by invoking it only when the underlying LLM lacks the required knowledge can be more efficient. In this context, we delve deeper into the question, "To Retrieve or Not to Retrieve?" by exploring multiple uncertainty detection methods. We evaluate these methods for the task of long-form question answering, employing dynamic retrieval, and present our comparisons. Our findings suggest that uncertainty detection metrics, such as Degree Matrix Jaccard and Eccentricity, can reduce the number of retrieval calls by almost half, with only a slight reduction in question-answering accuracy.

This research aims to explore various methods for assessing user feedback in mixed-initiative conversational search (CS) systems. While CS systems enjoy profuse advancements across multiple aspects, recent research fails to successfully incorporate feedback from the users. One of the main reasons for that is the lack of system-user conversational interaction data. To this end, we propose a user simulator-based framework for multi-turn interactions with a variety of mixed-initiative CS systems. Specifically, we develop a user simulator, dubbed ConvSim, that, once initialized with an information need description, is capable of providing feedback to a system's responses, as well as answering potential clarifying questions. Our experiments on a wide variety of state-of-the-art passage retrieval and neural re-ranking models show that effective utilization of user feedback can lead to 16% retrieval performance increase in terms of nDCG@3. Moreover, we observe consistent improvements as the number of feedback rounds increases (35% relative improvement in terms of nDCG@3 after three rounds). This points to a research gap in the development of specific feedback processing modules and opens a potential for significant advancements in CS. To support further research in the topic, we release over 30,000 transcripts of system-simulator interactions based on well-established CS datasets.

A vital step towards the widespread adoption of neural retrieval models is their resource efficiency throughout the training, indexing and query workflows. The neural IR community made great advancements in training effective dual-encoder dense retrieval (DR) models recently. A dense text retrieval model uses a single vector representation per query and passage to score a match, which enables low-latency first stage retrieval with a nearest neighbor search. Increasingly common, training approaches require enormous compute power, as they either conduct negative passage sampling out of a continuously updating refreshing index or require very large batch sizes for in-batch negative sampling. Instead of relying on more compute capability, we introduce an efficient topic-aware query and balanced margin sampling technique, called TAS-Balanced. We cluster queries once before training and sample queries out of a cluster per batch. We train our lightweight 6-layer DR model with a novel dual-teacher supervision that combines pairwise and in-batch negative teachers. Our method is trainable on a single consumer-grade GPU in under 48 hours (as opposed to a common configuration of 8x V100s). We show that our TAS-Balanced training method achieves state-of-the-art low-latency (64ms per query) results on two TREC Deep Learning Track query sets. Evaluated on NDCG@10, we outperform BM25 by 44%, a plainly trained DR by 19%, docT5query by 11%, and the previous best DR model by 5%. Additionally, TAS-Balanced produces the first dense retriever that outperforms every other method on recall at any cutoff on TREC-DL and allows more resource intensive re-ranking models to operate on fewer passages to improve results further.

Dense retrieval models, which aim at retrieving the most relevant document for an input query on a dense representation space, have gained considerable attention for their remarkable success. Yet, dense models require a vast amount of labeled training data for notable performance, whereas it is often challenging to acquire query-document pairs annotated by humans. To tackle this problem, we propose a simple but effective Document Augmentation for dense Retrieval (DAR) framework, which augments the representations of documents with their interpolation and perturbation. We validate the performance of DAR on retrieval tasks with two benchmark datasets, showing that the proposed DAR significantly outperforms relevant baselines on the dense retrieval of both the labeled and unlabeled documents.

While large language models (LMs) demonstrate remarkable performance, they encounter challenges in providing accurate responses when queried for information beyond their pre-trained memorization. Although augmenting them with relevant external information can mitigate these issues, failure to consider the necessity of retrieval may adversely affect overall performance. Previous research has primarily focused on examining how entities influence retrieval models and knowledge recall in LMs, leaving other aspects relatively unexplored. In this work, our goal is to offer a more detailed, fact-centric analysis by exploring the effects of combinations of entities and relations. To facilitate this, we construct a new question answering (QA) dataset called WiTQA (Wikipedia Triple Question Answers). This dataset includes questions about entities and relations of various popularity levels, each accompanied by a supporting passage. Our extensive experiments with diverse LMs and retrievers reveal when retrieval does not consistently enhance LMs from the viewpoints of fact-centric popularity.Confirming earlier findings, we observe that larger LMs excel in recalling popular facts. However, they notably encounter difficulty with infrequent entity-relation pairs compared to retrievers. Interestingly, they can effectively retain popular relations of less common entities. We demonstrate the efficacy of our finer-grained metric and insights through an adaptive retrieval system that selectively employs retrieval and recall based on the frequencies of entities and relations in the question.

Retrieval augmentation can aid language models (LMs) in knowledge-intensive tasks by supplying them with external information. Prior works on retrieval augmentation usually jointly fine-tune the retriever and the LM, making them closely coupled. In this paper, we explore the scheme of generic retrieval plug-in: the retriever is to assist target LMs that may not be known beforehand or are unable to be fine-tuned together. To retrieve useful documents for unseen target LMs, we propose augmentation-adapted retriever (AAR), which learns LM's preferences obtained from a known source LM. Experiments on the MMLU and PopQA datasets demonstrate that our AAR trained with a small source LM is able to significantly improve the zero-shot generalization of larger target LMs ranging from 250M Flan-T5 to 175B InstructGPT. Further analysis indicates that the preferences of different LMs overlap, enabling AAR trained with a single source LM to serve as a generic plug-in for various target LMs. Our code is open-sourced at https://github.com/OpenMatch/Augmentation-Adapted-Retriever.

Conversational question answering systems often rely on semantic parsing to enable interactive information retrieval, which involves the generation of structured database queries from a natural language input. For information-seeking conversations about facts stored within a knowledge graph, dialogue utterances are transformed into graph queries in a process that is called knowledge-based conversational question answering. This paper evaluates the performance of large language models that have not been explicitly pre-trained on this task. Through a series of experiments on an extensive benchmark dataset, we compare models of varying sizes with different prompting techniques and identify common issue types in the generated output. Our results demonstrate that large language models are capable of generating graph queries from dialogues, with significant improvements achievable through few-shot prompting and fine-tuning techniques, especially for smaller models that exhibit lower zero-shot performance.

We introduce ART, a new corpus-level autoencoding approach for training dense retrieval models that does not require any labeled training data. Dense retrieval is a central challenge for open-domain tasks, such as Open QA, where state-of-the-art methods typically require large supervised datasets with custom hard-negative mining and denoising of positive examples. ART, in contrast, only requires access to unpaired inputs and outputs (e.g. questions and potential answer documents). It uses a new document-retrieval autoencoding scheme, where (1) an input question is used to retrieve a set of evidence documents, and (2) the documents are then used to compute the probability of reconstructing the original question. Training for retrieval based on question reconstruction enables effective unsupervised learning of both document and question encoders, which can be later incorporated into complete Open QA systems without any further finetuning. Extensive experiments demonstrate that ART obtains state-of-the-art results on multiple QA retrieval benchmarks with only generic initialization from a pre-trained language model, removing the need for labeled data and task-specific losses.

Recent methods for knowledge grounded dialogs generate responses by incorporating information from an external textual document. These methods do not require the exact document to be known during training and rely on the use of a retrieval system to fetch relevant documents from a large index. The documents used to generate the responses are modeled as latent variables whose prior probabilities need to be estimated. Models such as RAG and REALM, marginalize the document probabilities over the documents retrieved from the index to define the log likelihood loss function which is optimized end-to-end. In this paper, we develop a variational approach to the above technique wherein, we instead maximize the Evidence Lower bound (ELBO). Using a collection of three publicly available open-conversation datasets, we demonstrate how the posterior distribution, that has information from the ground-truth response, allows for a better approximation of the objective function during training. To overcome the challenges associated with sampling over a large knowledge collection, we develop an efficient approach to approximate the ELBO. To the best of our knowledge we are the first to apply variational training for open-scale unsupervised knowledge grounded dialog systems.

In the information retrieval (IR) area, dense retrieval (DR) models use deep learning techniques to encode queries and passages into embedding space to compute their semantic relations. It is important for DR models to balance both efficiency and effectiveness. Pre-trained language models (PLMs), especially Transformer-based PLMs, have been proven to be effective encoders of DR models. However, the self-attention component in Transformer-based PLM results in a computational complexity that grows quadratically with sequence length, and thus exhibits a slow inference speed for long-text retrieval. Some recently proposed non-Transformer PLMs, especially the Mamba architecture PLMs, have demonstrated not only comparable effectiveness to Transformer-based PLMs on generative language tasks but also better efficiency due to linear time scaling in sequence length. This paper implements the Mamba Retriever to explore whether Mamba can serve as an effective and efficient encoder of DR model for IR tasks. We fine-tune the Mamba Retriever on the classic short-text MS MARCO passage ranking dataset and the long-text LoCoV0 dataset. Experimental results show that (1) on the MS MARCO passage ranking dataset and BEIR, the Mamba Retriever achieves comparable or better effectiveness compared to Transformer-based retrieval models, and the effectiveness grows with the size of the Mamba model; (2) on the long-text LoCoV0 dataset, the Mamba Retriever can extend to longer text length than its pre-trained length after fine-tuning on retrieval task, and it has comparable or better effectiveness compared to other long-text retrieval models; (3) the Mamba Retriever has superior inference speed for long-text retrieval. In conclusion, Mamba Retriever is both effective and efficient, making it a practical model, especially for long-text retrieval.

Impressive progress has been made on chat models based on Large Language Models (LLMs) recently; however, there is a noticeable lag in multi-turn conversations between open-source chat models (e.g., Alpaca and Vicuna) and the leading chat models (e.g., ChatGPT and GPT-4). Through a series of analyses, we attribute the lag to the lack of enough high-quality multi-turn instruction-tuning data. The available instruction-tuning data for the community are either single-turn conversations or multi-turn ones with certain issues, such as non-human-like instructions, less detailed responses, or rare topic shifts. In this paper, we address these challenges by introducing Parrot, a highly scalable solution designed to automatically generate high-quality instruction-tuning data, which are then used to enhance the effectiveness of chat models in multi-turn conversations. Specifically, we start by training the Parrot-Ask model, which is designed to emulate real users in generating instructions. We then utilize Parrot-Ask to engage in multi-turn conversations with ChatGPT across a diverse range of topics, resulting in a collection of 40K high-quality multi-turn dialogues (Parrot-40K). These data are subsequently employed to train a chat model that we have named Parrot-Chat. We demonstrate that the dialogues gathered from Parrot-Ask markedly outperform existing multi-turn instruction-following datasets in critical metrics, including topic diversity, number of turns, and resemblance to human conversation. With only 40K training examples, Parrot-Chat achieves strong performance against other 13B open-source models across a range of instruction-following benchmarks, and particularly excels in evaluations of multi-turn capabilities. We make all codes, datasets, and two versions of the Parrot-Ask model based on LLaMA2-13B and KuaiYii-13B available at https://github.com/kwai/KwaiYii/Parrot.

Literature search questions, such as "where can I find research on the evaluation of consistency in generated summaries?" pose significant challenges for modern search engines and retrieval systems. These questions often require a deep understanding of research concepts and the ability to reason over entire articles. In this work, we introduce LitSearch, a retrieval benchmark comprising 597 realistic literature search queries about recent ML and NLP papers. LitSearch is constructed using a combination of (1) questions generated by GPT-4 based on paragraphs containing inline citations from research papers and (2) questions about recently published papers, manually written by their authors. All LitSearch questions were manually examined or edited by experts to ensure high quality. We extensively benchmark state-of-the-art retrieval models and also evaluate two LLM-based reranking pipelines. We find a significant performance gap between BM25 and state-of-the-art dense retrievers, with a 24.8% difference in absolute recall@5. The LLM-based reranking strategies further improve the best-performing dense retriever by 4.4%. Additionally, commercial search engines and research tools like Google Search perform poorly on LitSearch, lagging behind the best dense retriever by 32 points. Taken together, these results show that LitSearch is an informative new testbed for retrieval systems while catering to a real-world use case.

Entity linking aims to link ambiguous mentions to their corresponding entities in a knowledge base. One of the key challenges comes from insufficient labeled data for specific domains. Although dense retrievers have achieved excellent performance on several benchmarks, their performance decreases significantly when only a limited amount of in-domain labeled data is available. In such few-shot setting, we revisit the sparse retrieval method, and propose an ELECTRA-based keyword extractor to denoise the mention context and construct a better query expression. For training the extractor, we propose a distant supervision method to automatically generate training data based on overlapping tokens between mention contexts and entity descriptions. Experimental results on the ZESHEL dataset demonstrate that the proposed method outperforms state-of-the-art models by a significant margin across all test domains, showing the effectiveness of keyword-enhanced sparse retrieval.

The increasing availability of real-world conversation data offers exciting opportunities for researchers to study user-chatbot interactions. However, the sheer volume of this data makes manually examining individual conversations impractical. To overcome this challenge, we introduce WildVis, an interactive tool that enables fast, versatile, and large-scale conversation analysis. WildVis provides search and visualization capabilities in the text and embedding spaces based on a list of criteria. To manage million-scale datasets, we implemented optimizations including search index construction, embedding precomputation and compression, and caching to ensure responsive user interactions within seconds. We demonstrate WildVis's utility through three case studies: facilitating chatbot misuse research, visualizing and comparing topic distributions across datasets, and characterizing user-specific conversation patterns. WildVis is open-source and designed to be extendable, supporting additional datasets and customized search and visualization functionalities.

In this paper, we propose a new dense retrieval model which learns diverse document representations with deep query interactions. Our model encodes each document with a set of generated pseudo-queries to get query-informed, multi-view document representations. It not only enjoys high inference efficiency like the vanilla dual-encoder models, but also enables deep query-document interactions in document encoding and provides multi-faceted representations to better match different queries. Experiments on several benchmarks demonstrate the effectiveness of the proposed method, out-performing strong dual encoder baselines.The code is available at \url{https://github.com/jordane95/dual-cross-encoder

In-context learning is a recent paradigm in natural language understanding, where a large pre-trained language model (LM) observes a test instance and a few training examples as its input, and directly decodes the output without any update to its parameters. However, performance has been shown to strongly depend on the selected training examples (termed prompt). In this work, we propose an efficient method for retrieving prompts for in-context learning using annotated data and a LM. Given an input-output pair, we estimate the probability of the output given the input and a candidate training example as the prompt, and label training examples as positive or negative based on this probability. We then train an efficient dense retriever from this data, which is used to retrieve training examples as prompts at test time. We evaluate our approach on three sequence-to-sequence tasks where language utterances are mapped to meaning representations, and find that it substantially outperforms prior work and multiple baselines across the board.

With the development of large language models (LLMs), zero-shot learning has attracted much attention for various NLP tasks. Different from prior works that generate training data with billion-scale natural language generation (NLG) models, we propose a retrieval-enhanced framework to create training data from a general-domain unlabeled corpus. To realize this, we first conduct contrastive pretraining to learn an unsupervised dense retriever for extracting the most relevant documents using class-descriptive verbalizers. We then further propose two simple strategies, namely Verbalizer Augmentation with Demonstrations and Self-consistency Guided Filtering to improve the topic coverage of the dataset while removing noisy examples. Experiments on nine datasets demonstrate that REGEN achieves 4.3% gain over the strongest baselines and saves around 70% of the time compared to baselines using large NLG models. Besides, REGEN can be naturally integrated with recently proposed large language models to boost performance.

For companies with customer service, mapping intents inside their conversational data is crucial in building applications based on natural language understanding (NLU). Nevertheless, there is no established automated technique to gather the intents from noisy online chats or voice transcripts. Simple clustering approaches are not suited to intent-sparse dialogues. To solve this intent-landscape task, we propose an unsupervised pipeline that extracts the intents and the taxonomy of intents from real-world dialogues. Our pipeline mines intent-span candidates with an extractive Question-Answering Electra model and leverages sentence embeddings to apply a low-level density clustering followed by a top-level hierarchical clustering. Our results demonstrate the generalization ability of an ELECTRA large model fine-tuned on the SQuAD2 dataset to understand dialogues. With the right prompting question, this model achieves a rate of linguistic validation on intent spans beyond 85%. We furthermore reconstructed the intent schemes of five domains from the MultiDoGo dataset with an average recall of 94.3%.

Dense retrieval has shown promising results in many information retrieval (IR) related tasks, whose foundation is high-quality text representation learning for effective search. Some recent studies have shown that autoencoder-based language models are able to boost the dense retrieval performance using a weak decoder. However, we argue that 1) it is not discriminative to decode all the input texts and, 2) even a weak decoder has the bypass effect on the encoder. Therefore, in this work, we introduce a novel contrastive span prediction task to pre-train the encoder alone, but still retain the bottleneck ability of the autoencoder. % Therefore, in this work, we propose to drop out the decoder and introduce a novel contrastive span prediction task to pre-train the encoder alone. The key idea is to force the encoder to generate the text representation close to its own random spans while far away from others using a group-wise contrastive loss. In this way, we can 1) learn discriminative text representations efficiently with the group-wise contrastive learning over spans and, 2) avoid the bypass effect of the decoder thoroughly. Comprehensive experiments over publicly available retrieval benchmark datasets show that our approach can outperform existing pre-training methods for dense retrieval significantly.

Conversational recommender system is an emerging area that has garnered an increasing interest in the community, especially with the advancements in large language models (LLMs) that enable diverse reasoning over conversational input. Despite the progress, the field has many aspects left to explore. The currently available public datasets for conversational recommendation lack specific user preferences and explanations for recommendations, hindering high-quality recommendations. To address such challenges, we present a novel conversational recommendation dataset named PEARL, synthesized with persona- and knowledge-augmented LLM simulators. We obtain detailed persona and knowledge from real-world reviews and construct a large-scale dataset with over 57k dialogues. Our experimental results demonstrate that utterances in PEARL include more specific user preferences, show expertise in the target domain, and provide recommendations more relevant to the dialogue context than those in prior datasets.

We introduce the Yi model family, a series of language and multimodal models that demonstrate strong multi-dimensional capabilities. The Yi model family is based on 6B and 34B pretrained language models, then we extend them to chat models, 200K long context models, depth-upscaled models, and vision-language models. Our base models achieve strong performance on a wide range of benchmarks like MMLU, and our finetuned chat models deliver strong human preference rate on major evaluation platforms like AlpacaEval and Chatbot Arena. Building upon our scalable super-computing infrastructure and the classical transformer architecture, we attribute the performance of Yi models primarily to its data quality resulting from our data-engineering efforts. For pretraining, we construct 3.1 trillion tokens of English and Chinese corpora using a cascaded data deduplication and quality filtering pipeline. For finetuning, we polish a small scale (less than 10K) instruction dataset over multiple iterations such that every single instance has been verified directly by our machine learning engineers. For vision-language, we combine the chat language model with a vision transformer encoder and train the model to align visual representations to the semantic space of the language model. We further extend the context length to 200K through lightweight continual pretraining and demonstrate strong needle-in-a-haystack retrieval performance. We show that extending the depth of the pretrained checkpoint through continual pretraining further improves performance. We believe that given our current results, continuing to scale up model parameters using thoroughly optimized data will lead to even stronger frontier models.

Retrieval-augmented models have proven to be effective in natural language processing tasks, yet there remains a lack of research on their optimization using variational inference. We introduce the Variational Open-Domain (VOD) framework for end-to-end training and evaluation of retrieval-augmented models, focusing on open-domain question answering and language modelling. The VOD objective, a self-normalized estimate of the R\'enyi variational bound, approximates the task marginal likelihood and is evaluated under samples drawn from an auxiliary sampling distribution (cached retriever and/or approximate posterior). It remains tractable, even for retriever distributions defined on large corpora. We demonstrate VOD's versatility by training reader-retriever BERT-sized models on multiple-choice medical exam questions. On the MedMCQA dataset, we outperform the domain-tuned Med-PaLM by +5.3% despite using 2.500times fewer parameters. Our retrieval-augmented BioLinkBERT model scored 62.9% on the MedMCQA and 55.0% on the MedQA-USMLE. Last, we show the effectiveness of our learned retriever component in the context of medical semantic search.

Conversational NLU providers often need to scale to thousands of intent-classification models where new customers often face the cold-start problem. Scaling to so many customers puts a constraint on storage space as well. In this paper, we explore four different zero and few-shot intent classification approaches with this low-resource constraint: 1) domain adaptation, 2) data augmentation, 3) zero-shot intent classification using descriptions large language models (LLMs), and 4) parameter-efficient fine-tuning of instruction-finetuned language models. Our results show that all these approaches are effective to different degrees in low-resource settings. Parameter-efficient fine-tuning using T-few recipe (Liu et al., 2022) on Flan-T5 (Chang et al., 2022) yields the best performance even with just one sample per intent. We also show that the zero-shot method of prompting LLMs using intent descriptions

This study presents an innovative enhancement to retrieval-augmented generation (RAG) systems by seamlessly integrating fine-tuned large language models (LLMs) with vector databases. This integration capitalizes on the combined strengths of structured data retrieval and the nuanced comprehension provided by advanced LLMs. Central to our approach are the LoRA and QLoRA methodologies, which stand at the forefront of model refinement through parameter-efficient fine-tuning and memory optimization. A novel feature of our research is the incorporation of user feedback directly into the training process, ensuring the model's continuous adaptation to user expectations and thus, improving its performance and applicability. Additionally, we introduce a Quantized Influence Measure (QIM) as an innovative "AI Judge" mechanism to enhance the precision of result selection, further refining the system's accuracy. Accompanied by an executive diagram and a detailed algorithm for fine-tuning QLoRA, our work provides a comprehensive framework for implementing these advancements within chatbot technologies. This research contributes significant insights into LLM optimization for specific uses and heralds new directions for further development in retrieval-augmented models. Through extensive experimentation and analysis, our findings lay a robust foundation for future advancements in chatbot technology and retrieval systems, marking a significant step forward in the creation of more sophisticated, precise, and user-centric conversational AI systems.

Large Language Models (LLMs) have catalyzed significant advancements in Natural Language Processing (NLP), yet they encounter challenges such as hallucination and the need for domain-specific knowledge. To mitigate these, recent methodologies have integrated information retrieved from external resources with LLMs, substantially enhancing their performance across NLP tasks. This survey paper addresses the absence of a comprehensive overview on Retrieval-Augmented Language Models (RALMs), both Retrieval-Augmented Generation (RAG) and Retrieval-Augmented Understanding (RAU), providing an in-depth examination of their paradigm, evolution, taxonomy, and applications. The paper discusses the essential components of RALMs, including Retrievers, Language Models, and Augmentations, and how their interactions lead to diverse model structures and applications. RALMs demonstrate utility in a spectrum of tasks, from translation and dialogue systems to knowledge-intensive applications. The survey includes several evaluation methods of RALMs, emphasizing the importance of robustness, accuracy, and relevance in their assessment. It also acknowledges the limitations of RALMs, particularly in retrieval quality and computational efficiency, offering directions for future research. In conclusion, this survey aims to offer a structured insight into RALMs, their potential, and the avenues for their future development in NLP. The paper is supplemented with a Github Repository containing the surveyed works and resources for further study: https://github.com/2471023025/RALM_Survey.

Query expansion plays a crucial role in information retrieval, which aims to bridge the semantic gap between queries and documents to improve matching performance. This paper introduces LLM-QE, a novel approach that leverages Large Language Models (LLMs) to generate document-based query expansions, thereby enhancing dense retrieval models. Unlike traditional methods, LLM-QE designs both rank-based and answer-based rewards and uses these reward models to optimize LLMs to align with the ranking preferences of both retrievers and LLMs, thus mitigating the hallucination of LLMs during query expansion. Our experiments on the zero-shot dense retrieval model, Contriever, demonstrate the effectiveness of LLM-QE, achieving an improvement of over 8%. Furthermore, by incorporating answer-based reward modeling, LLM-QE generates more relevant and precise information related to the documents, rather than simply producing redundant tokens to maximize rank-based rewards. Notably, LLM-QE also improves the training process of dense retrievers, achieving a more than 5% improvement after fine-tuning. All codes are available at https://github.com/NEUIR/LLM-QE.

The recent success of large language models (LLMs) has shown great potential to develop more powerful conversational recommender systems (CRSs), which rely on natural language conversations to satisfy user needs. In this paper, we embark on an investigation into the utilization of ChatGPT for conversational recommendation, revealing the inadequacy of the existing evaluation protocol. It might over-emphasize the matching with the ground-truth items or utterances generated by human annotators, while neglecting the interactive nature of being a capable CRS. To overcome the limitation, we further propose an interactive Evaluation approach based on LLMs named iEvaLM that harnesses LLM-based user simulators. Our evaluation approach can simulate various interaction scenarios between users and systems. Through the experiments on two publicly available CRS datasets, we demonstrate notable improvements compared to the prevailing evaluation protocol. Furthermore, we emphasize the evaluation of explainability, and ChatGPT showcases persuasive explanation generation for its recommendations. Our study contributes to a deeper comprehension of the untapped potential of LLMs for CRSs and provides a more flexible and easy-to-use evaluation framework for future research endeavors. The codes and data are publicly available at https://github.com/RUCAIBox/iEvaLM-CRS.

We introduce iterative retrieval, a novel framework that empowers retrievers to make iterative decisions through policy optimization. Finding an optimal portfolio of retrieved items is a combinatorial optimization problem, generally considered NP-hard. This approach provides a learned approximation to such a solution, meeting specific task requirements under a given family of large language models (LLMs). We propose a training procedure based on reinforcement learning, incorporating feedback from LLMs. We instantiate an iterative retriever for composing in-context learning (ICL) exemplars and apply it to various semantic parsing tasks that demand synthesized programs as outputs. By adding only 4M additional parameters for state encoding, we convert an off-the-shelf dense retriever into a stateful iterative retriever, outperforming previous methods in selecting ICL exemplars on semantic parsing datasets such as CalFlow, TreeDST, and MTOP. Additionally, the trained iterative retriever generalizes across different inference LLMs beyond the one used during training.

Large Language Models (LLMs) are increasingly used as chatbots, yet their ability to personalize responses to user preferences remains limited. We introduce PrefEval, a benchmark for evaluating LLMs' ability to infer, memorize and adhere to user preferences in a long-context conversational setting. PrefEval comprises 3,000 manually curated user preference and query pairs spanning 20 topics. PrefEval contains user personalization or preference information in both explicit and implicit forms, and evaluates LLM performance using a generation and a classification task. With PrefEval, we evaluated the aforementioned preference following capabilities of 10 open-source and proprietary LLMs in multi-session conversations with varying context lengths up to 100k tokens. We benchmark with various prompting, iterative feedback, and retrieval-augmented generation methods. Our benchmarking effort reveals that state-of-the-art LLMs face significant challenges in proactively following users' preferences during conversations. In particular, in zero-shot settings, preference following accuracy falls below 10% at merely 10 turns (~3k tokens) across most evaluated models. Even with advanced prompting and retrieval methods, preference following still deteriorates in long-context conversations. Furthermore, we show that fine-tuning on PrefEval significantly improves performance. We believe PrefEval serves as a valuable resource for measuring, understanding, and enhancing LLMs' preference following abilities, paving the way for personalized conversational agents. Our code and dataset are available at https://prefeval.github.io/.

Information-seeking conversation, which aims to help users gather information through conversation, has achieved great progress in recent years. However, the research is still stymied by the scarcity of training data. To alleviate this problem, we propose AutoConv for synthetic conversation generation, which takes advantage of the few-shot learning ability and generation capacity of large language models (LLM). Specifically, we formulate the conversation generation problem as a language modeling task, then finetune an LLM with a few human conversations to capture the characteristics of the information-seeking process and use it for generating synthetic conversations with high quality. Experimental results on two frequently-used datasets verify that AutoConv has substantial improvements over strong baselines and alleviates the dependence on human annotation. In addition, we also provide several analysis studies to promote future research.

Augmenting Large Language Models (LLMs) with information retrieval capabilities (i.e., Retrieval-Augmented Generation (RAG)) has proven beneficial for knowledge-intensive tasks. However, understanding users' contextual search intent when generating responses is an understudied topic for conversational question answering (QA). This conversational extension leads to additional concerns when compared to single-turn QA as it is more challenging for systems to comprehend conversational context and manage retrieved passages over multiple turns. In this work, we propose a method for enabling LLMs to decide when to retrieve in RAG settings given a conversational context. When retrieval is deemed necessary, the LLM then rewrites the conversation for passage retrieval and judges the relevance of returned passages before response generation. Operationally, we build on the single-turn SELF-RAG framework (Asai et al., 2023) and propose SELF-multi-RAG for conversational settings. SELF-multi-RAG demonstrates improved capabilities over single-turn variants with respect to retrieving relevant passages (by using summarized conversational context) and assessing the quality of generated responses. Experiments on three conversational QA datasets validate the enhanced response generation capabilities of SELF-multi-RAG, with improvements of ~13% measured by human annotation.

In this paper, we propose LaPraDoR, a pretrained dual-tower dense retriever that does not require any supervised data for training. Specifically, we first present Iterative Contrastive Learning (ICoL) that iteratively trains the query and document encoders with a cache mechanism. ICoL not only enlarges the number of negative instances but also keeps representations of cached examples in the same hidden space. We then propose Lexicon-Enhanced Dense Retrieval (LEDR) as a simple yet effective way to enhance dense retrieval with lexical matching. We evaluate LaPraDoR on the recently proposed BEIR benchmark, including 18 datasets of 9 zero-shot text retrieval tasks. Experimental results show that LaPraDoR achieves state-of-the-art performance compared with supervised dense retrieval models, and further analysis reveals the effectiveness of our training strategy and objectives. Compared to re-ranking, our lexicon-enhanced approach can be run in milliseconds (22.5x faster) while achieving superior performance.

Retrieval-augmented language models such as Fusion-in-Decoder are powerful, setting the state of the art on a variety of knowledge-intensive tasks. However, they are also expensive, due to the need to encode a large number of retrieved passages. Some work avoids this cost by pre-encoding a text corpus into a memory and retrieving dense representations directly. However, pre-encoding memory incurs a severe quality penalty as the memory representations are not conditioned on the current input. We propose LUMEN, a hybrid between these two extremes, pre-computing the majority of the retrieval representation and completing the encoding on the fly using a live encoder that is conditioned on the question and fine-tuned for the task. We show that LUMEN significantly outperforms pure memory on multiple question-answering tasks while being much cheaper than FiD, and outperforms both for any given compute budget. Moreover, the advantage of LUMEN over FiD increases with model size.

State-of-the-art conversational agents have advanced significantly in conjunction with the use of large transformer-based language models. However, even with these advancements, conversational agents still lack the ability to produce responses that are informative and coherent with the local context. In this work, we propose a dialog framework that incorporates both local knowledge as well as users' past dialogues to generate high quality conversations. We introduce an approach to build a dataset based on Reddit conversations, where outbound URL links are widely available in the conversations and the hyperlinked documents can be naturally included as local external knowledge. Using our framework and dataset, we demonstrate that incorporating local knowledge can largely improve informativeness, coherency and realisticness measures using human evaluations. In particular, our approach consistently outperforms the state-of-the-art conversational model on the Reddit dataset across all three measures. We also find that scaling the size of our models from 117M to 8.3B parameters yields consistent improvement of validation perplexity as well as human evaluated metrics. Our model with 8.3B parameters can generate human-like responses as rated by various human evaluations in a single-turn dialog setting.

Pseudo-relevance feedback mechanisms, from Rocchio to the relevance models, have shown the usefulness of expanding and reweighting the users' initial queries using information occurring in an initial set of retrieved documents, known as the pseudo-relevant set. Recently, dense retrieval -- through the use of neural contextual language models such as BERT for analysing the documents' and queries' contents and computing their relevance scores -- has shown a promising performance on several information retrieval tasks still relying on the traditional inverted index for identifying documents relevant to a query. Two different dense retrieval families have emerged: the use of single embedded representations for each passage and query (e.g. using BERT's [CLS] token), or via multiple representations (e.g. using an embedding for each token of the query and document). In this work, we conduct the first study into the potential for multiple representation dense retrieval to be enhanced using pseudo-relevance feedback. In particular, based on the pseudo-relevant set of documents identified using a first-pass dense retrieval, we extract representative feedback embeddings (using KMeans clustering) -- while ensuring that these embeddings discriminate among passages (based on IDF) -- which are then added to the query representation. These additional feedback embeddings are shown to both enhance the effectiveness of a reranking as well as an additional dense retrieval operation. Indeed, experiments on the MSMARCO passage ranking dataset show that MAP can be improved by upto 26% on the TREC 2019 query set and 10% on the TREC 2020 query set by the application of our proposed ColBERT-PRF method on a ColBERT dense retrieval approach.

Large Language Models (LLMs), such as GPT3.5, have exhibited remarkable proficiency in comprehending and generating natural language. However, their unpersonalized generation paradigm may result in suboptimal user-specific outcomes. Typically, users converse differently based on their knowledge and preferences. This necessitates the task of enhancing user-oriented LLM which remains unexplored. While one can fully train an LLM for this objective, the resource consumption is unaffordable. Prior research has explored memory-based methods to store and retrieve knowledge to enhance generation without retraining for new queries. However, we contend that a mere memory module is inadequate to comprehend a user's preference, and fully training an LLM can be excessively costly. In this study, we propose a novel computational bionic memory mechanism, equipped with a parameter-efficient fine-tuning schema, to personalize LLMs. Our extensive experimental results demonstrate the effectiveness and superiority of the proposed approach. To encourage further research into this area, we are releasing a new conversation dataset generated entirely by LLM based on an open-source medical corpus, as well as our implementation code.

Recent years have witnessed a substantial increase in the use of deep learning to solve various natural language processing (NLP) problems. Early deep learning models were constrained by their sequential or unidirectional nature, such that they struggled to capture the contextual relationships across text inputs. The introduction of bidirectional encoder representations from transformers (BERT) leads to a robust encoder for the transformer model that can understand the broader context and deliver state-of-the-art performance across various NLP tasks. This has inspired researchers and practitioners to apply BERT to practical problems, such as information retrieval (IR). A survey that focuses on a comprehensive analysis of prevalent approaches that apply pretrained transformer encoders like BERT to IR can thus be useful for academia and the industry. In light of this, we revisit a variety of BERT-based methods in this survey, cover a wide range of techniques of IR, and group them into six high-level categories: (i) handling long documents, (ii) integrating semantic information, (iii) balancing effectiveness and efficiency, (iv) predicting the weights of terms, (v) query expansion, and (vi) document expansion. We also provide links to resources, including datasets and toolkits, for BERT-based IR systems. A key highlight of our survey is the comparison between BERT's encoder-based models and the latest generative Large Language Models (LLMs), such as ChatGPT, which rely on decoders. Despite the popularity of LLMs, we find that for specific tasks, finely tuned BERT encoders still outperform, and at a lower deployment cost. Finally, we summarize the comprehensive outcomes of the survey and suggest directions for future research in the area.

The chit-chat-based conversational recommendation systems (CRS) provide item recommendations to users through natural language interactions. To better understand user's intentions, external knowledge graphs (KG) have been introduced into chit-chat-based CRS. However, existing chit-chat-based CRS usually generate repetitive item recommendations, and they cannot properly infuse knowledge from KG into CRS to generate informative responses. To remedy these issues, we first reformulate the conversational recommendation task to highlight that the recommended items should be new and possibly interested by users. Then, we propose the Knowledge-Enriched Conversational Recommendation System (KECRS). Specifically, we develop the Bag-of-Entity (BOE) loss and the infusion loss to better integrate KG with CRS for generating more diverse and informative responses. BOE loss provides an additional supervision signal to guide CRS to learn from both human-written utterances and KG. Infusion loss bridges the gap between the word embeddings and entity embeddings by minimizing distances of the same words in these two embeddings. Moreover, we facilitate our study by constructing a high-quality KG, \ie The Movie Domain Knowledge Graph (TMDKG). Experimental results on a large-scale dataset demonstrate that KECRS outperforms state-of-the-art chit-chat-based CRS, in terms of both recommendation accuracy and response generation quality.

Existing multimodal retrieval systems often rely on disjointed models for image comprehension, such as object detectors and caption generators, leading to cumbersome implementations and training processes. To overcome this limitation, we propose an end-to-end retrieval system, Ret-XKnow, to endow a text retriever with the ability to understand multimodal queries via dynamic modality interaction. Ret-XKnow leverages a partial convolution mechanism to focus on visual information relevant to the given textual query, thereby enhancing multimodal query representations. To effectively learn multimodal interaction, we also introduce the Visual Dialogue-to-Retrieval (ViD2R) dataset automatically constructed from visual dialogue datasets. Our dataset construction process ensures that the dialogues are transformed into suitable information retrieval tasks using a text retriever. We demonstrate that our approach not only significantly improves retrieval performance in zero-shot settings but also achieves substantial improvements in fine-tuning scenarios. Our code is publicly available: https://github.com/yeongjoonJu/Ret_XKnow.

This paper introduces a document grounded dataset for text conversations. We define "Document Grounded Conversations" as conversations that are about the contents of a specified document. In this dataset the specified documents were Wikipedia articles about popular movies. The dataset contains 4112 conversations with an average of 21.43 turns per conversation. This positions this dataset to not only provide a relevant chat history while generating responses but also provide a source of information that the models could use. We describe two neural architectures that provide benchmark performance on the task of generating the next response. We also evaluate our models for engagement and fluency, and find that the information from the document helps in generating more engaging and fluent responses.

The semantic matching capabilities of neural information retrieval can ameliorate synonymy and polysemy problems of symbolic approaches. However, neural models' dense representations are more suitable for re-ranking, due to their inefficiency. Sparse representations, either in symbolic or latent form, are more efficient with an inverted index. Taking the merits of the sparse and dense representations, we propose an ultra-high dimensional (UHD) representation scheme equipped with directly controllable sparsity. UHD's large capacity and minimal noise and interference among the dimensions allow for binarized representations, which are highly efficient for storage and search. Also proposed is a bucketing method, where the embeddings from multiple layers of BERT are selected/merged to represent diverse linguistic aspects. We test our models with MS MARCO and TREC CAR, showing that our models outperforms other sparse models

Retrieving proper domain knowledge from an external database lies at the heart of end-to-end task-oriented dialog systems to generate informative responses. Most existing systems blend knowledge retrieval with response generation and optimize them with direct supervision from reference responses, leading to suboptimal retrieval performance when the knowledge base becomes large-scale. To address this, we propose to decouple knowledge retrieval from response generation and introduce a multi-grained knowledge retriever (MAKER) that includes an entity selector to search for relevant entities and an attribute selector to filter out irrelevant attributes. To train the retriever, we propose a novel distillation objective that derives supervision signals from the response generator. Experiments conducted on three standard benchmarks with both small and large-scale knowledge bases demonstrate that our retriever performs knowledge retrieval more effectively than existing methods. Our code has been made publicly available.https://github.com/18907305772/MAKER

Dual encoders perform retrieval by encoding documents and queries into dense lowdimensional vectors, scoring each document by its inner product with the query. We investigate the capacity of this architecture relative to sparse bag-of-words models and attentional neural networks. Using both theoretical and empirical analysis, we establish connections between the encoding dimension, the margin between gold and lower-ranked documents, and the document length, suggesting limitations in the capacity of fixed-length encodings to support precise retrieval of long documents. Building on these insights, we propose a simple neural model that combines the efficiency of dual encoders with some of the expressiveness of more costly attentional architectures, and explore sparse-dense hybrids to capitalize on the precision of sparse retrieval. These models outperform strong alternatives in large-scale retrieval.

Pre-trained language models have been successful in many knowledge-intensive NLP tasks. However, recent work has shown that models such as BERT are not ``structurally ready'' to aggregate textual information into a [CLS] vector for dense passage retrieval (DPR). This ``lack of readiness'' results from the gap between language model pre-training and DPR fine-tuning. Previous solutions call for computationally expensive techniques such as hard negative mining, cross-encoder distillation, and further pre-training to learn a robust DPR model. In this work, we instead propose to fully exploit knowledge in a pre-trained language model for DPR by aggregating the contextualized token embeddings into a dense vector, which we call agg*. By concatenating vectors from the [CLS] token and agg*, our Aggretriever model substantially improves the effectiveness of dense retrieval models on both in-domain and zero-shot evaluations without introducing substantial training overhead. Code is available at https://github.com/castorini/dhr

Fine-tuning on instruction data has been widely validated as an effective practice for implementing chat language models like ChatGPT. Scaling the diversity and quality of such data, although straightforward, stands a great chance of leading to improved performance. This paper aims to improve the upper bound of open-source models further. We first provide a systematically designed, diverse, informative, large-scale dataset of instructional conversations, UltraChat, which does not involve human queries. Our objective is to capture the breadth of interactions that a human might have with an AI assistant and employs a comprehensive framework to generate multi-turn conversation iteratively. UltraChat contains 1.5 million high-quality multi-turn dialogues and covers a wide range of topics and instructions. Our statistical analysis of UltraChat reveals its superiority in various key metrics, including scale, average length, diversity, coherence, etc., solidifying its position as a leading open-source dataset. Building upon UltraChat, we fine-tune a LLaMA model to create a powerful conversational model, UltraLLaMA. Our evaluations indicate that UltraLLaMA consistently outperforms other open-source models, including Vicuna, the previously recognized state-of-the-art open-source model. The dataset and the model will be publicly released\url{https://github.com/thunlp/UltraChat}.

Retrieval augmentation addresses many critical problems in large language models such as hallucination, staleness, and privacy leaks. However, running retrieval-augmented language models (LMs) is slow and difficult to scale due to processing large amounts of retrieved text. We introduce binary token representations (BTR), which use 1-bit vectors to precompute every token in passages, significantly reducing computation during inference. Despite the potential loss of accuracy, our new calibration techniques and training objectives restore performance. Combined with offline and runtime compression, this only requires 127GB of disk space for encoding 3 billion tokens in Wikipedia. Our experiments show that on five knowledge-intensive NLP tasks, BTR accelerates state-of-the-art inference by up to 4x and reduces storage by over 100x while maintaining over 95% task performance.

Speculative decoding (SD) accelerates Large Language Model (LLM) generation by using an efficient draft model to propose the next few tokens, which are verified by the LLM in a single forward call, reducing latency while preserving its outputs. We focus on retrieval-based SD where the draft model retrieves the next tokens from a non-parametric datastore. Sparse retrieval (REST), which operates on the surface form of strings, is currently the dominant paradigm due to its simplicity and scalability. However, its effectiveness is limited due to the usage of short contexts and exact string matching. Instead, we introduce Dense Retrieval for Speculative Decoding (DReSD), a novel framework that uses approximate nearest neighbour search with contextualised token embeddings to retrieve the most semantically relevant token sequences for SD. Extensive experiments show that DReSD achieves (on average) 87% higher acceptance rates, 65% longer accepted tokens and 19% faster generation speeds compared to sparse retrieval (REST).

Current dense text retrieval models face two typical challenges. First, they adopt a siamese dual-encoder architecture to encode queries and documents independently for fast indexing and searching, while neglecting the finer-grained term-wise interactions. This results in a sub-optimal recall performance. Second, their model training highly relies on a negative sampling technique to build up the negative documents in their contrastive losses. To address these challenges, we present Adversarial Retriever-Ranker (AR2), which consists of a dual-encoder retriever plus a cross-encoder ranker. The two models are jointly optimized according to a minimax adversarial objective: the retriever learns to retrieve negative documents to cheat the ranker, while the ranker learns to rank a collection of candidates including both the ground-truth and the retrieved ones, as well as providing progressive direct feedback to the dual-encoder retriever. Through this adversarial game, the retriever gradually produces harder negative documents to train a better ranker, whereas the cross-encoder ranker provides progressive feedback to improve retriever. We evaluate AR2 on three benchmarks. Experimental results show that AR2 consistently and significantly outperforms existing dense retriever methods and achieves new state-of-the-art results on all of them. This includes the improvements on Natural Questions R@5 to 77.9%(+2.1%), TriviaQA R@5 to 78.2%(+1.4), and MS-MARCO MRR@10 to 39.5%(+1.3%). Code and models are available at https://github.com/microsoft/AR2.

Despite the success of integrating large language models into the development of conversational systems, many studies have shown the effectiveness of retrieving and augmenting external knowledge for informative responses. Hence, many existing studies commonly assume the always need for Retrieval Augmented Generation (RAG) in a conversational system without explicit control. This raises a research question about such a necessity. In this study, we propose to investigate the need for each turn of system response to be augmented with external knowledge. In particular, by leveraging human judgements on the binary choice of adaptive augmentation, we develop RAGate, a gating model, which models conversation context and relevant inputs to predict if a conversational system requires RAG for improved responses. We conduct extensive experiments on devising and applying RAGate to conversational models and well-rounded analyses of different conversational scenarios. Our experimental results and analysis indicate the effective application of RAGate in RAG-based conversational systems in identifying system responses for appropriate RAG with high-quality responses and a high generation confidence. This study also identifies the correlation between the generation's confidence level and the relevance of the augmented knowledge.

Dense retrieval systems conduct first-stage retrieval using embedded representations and simple similarity metrics to match a query to documents. Its effectiveness depends on encoded embeddings to capture the semantics of queries and documents, a challenging task due to the shortness and ambiguity of search queries. This paper proposes ANCE-PRF, a new query encoder that uses pseudo relevance feedback (PRF) to improve query representations for dense retrieval. ANCE-PRF uses a BERT encoder that consumes the query and the top retrieved documents from a dense retrieval model, ANCE, and it learns to produce better query embeddings directly from relevance labels. It also keeps the document index unchanged to reduce overhead. ANCE-PRF significantly outperforms ANCE and other recent dense retrieval systems on several datasets. Analysis shows that the PRF encoder effectively captures the relevant and complementary information from PRF documents, while ignoring the noise with its learned attention mechanism.

A Conversational Recommender System (CRS) offers increased transparency and control to users by enabling them to engage with the system through a real-time multi-turn dialogue. Recently, Large Language Models (LLMs) have exhibited an unprecedented ability to converse naturally and incorporate world knowledge and common-sense reasoning into language understanding, unlocking the potential of this paradigm. However, effectively leveraging LLMs within a CRS introduces new technical challenges, including properly understanding and controlling a complex conversation and retrieving from external sources of information. These issues are exacerbated by a large, evolving item corpus and a lack of conversational data for training. In this paper, we provide a roadmap for building an end-to-end large-scale CRS using LLMs. In particular, we propose new implementations for user preference understanding, flexible dialogue management and explainable recommendations as part of an integrated architecture powered by LLMs. For improved personalization, we describe how an LLM can consume interpretable natural language user profiles and use them to modulate session-level context. To overcome conversational data limitations in the absence of an existing production CRS, we propose techniques for building a controllable LLM-based user simulator to generate synthetic conversations. As a proof of concept we introduce RecLLM, a large-scale CRS for YouTube videos built on LaMDA, and demonstrate its fluency and diverse functionality through some illustrative example conversations.

As AI chatbots become ubiquitous, voice interaction presents a compelling way to enable rapid, high-bandwidth communication for both semantic and social signals. This has driven research into Large Audio Models (LAMs) to power voice-native experiences. However, aligning LAM development with user goals requires a clear understanding of user needs and preferences to establish reliable progress metrics. This study addresses these challenges by introducing an interactive approach to evaluate LAMs and collecting 7,500 LAM interactions from 484 participants. Through topic modeling of user queries, we identify primary use cases for audio interfaces. We then analyze user preference rankings and qualitative feedback to determine which models best align with user needs. Finally, we evaluate how static benchmarks predict interactive performance - our analysis reveals no individual benchmark strongly correlates with interactive results (tau leq 0.33 for all benchmarks). While combining multiple coarse-grained features yields modest predictive power (R^2=0.30), only two out of twenty datasets on spoken question answering and age prediction show significantly positive correlations. This suggests a clear need to develop LAM evaluations that better correlate with user preferences.

Existing conversational recommendation (CR) systems usually suffer from insufficient item information when conducted on short dialogue history and unfamiliar items. Incorporating external information (e.g., reviews) is a potential solution to alleviate this problem. Given that reviews often provide a rich and detailed user experience on different interests, they are potential ideal resources for providing high-quality recommendations within an informative conversation. In this paper, we design a novel end-to-end framework, namely, Review-augmented Conversational Recommender (RevCore), where reviews are seamlessly incorporated to enrich item information and assist in generating both coherent and informative responses. In detail, we extract sentiment-consistent reviews, perform review-enriched and entity-based recommendations for item suggestions, as well as use a review-attentive encoder-decoder for response generation. Experimental results demonstrate the superiority of our approach in yielding better performance on both recommendation and conversation responding.

Conversational recommendation systems (CRS) engage with users by inferring user preferences from dialog history, providing accurate recommendations, and generating appropriate responses. Previous CRSs use knowledge graph (KG) based recommendation modules and integrate KG with language models for response generation. Although KG-based approaches prove effective, two issues remain to be solved. First, KG-based approaches ignore the information in the conversational context but only rely on entity relations and bag of words to recommend items. Second, it requires substantial engineering efforts to maintain KGs that model domain-specific relations, thus leading to less flexibility. In this paper, we propose a simple yet effective architecture comprising a pre-trained language model (PLM) and an item metadata encoder. The encoder learns to map item metadata to embeddings that can reflect the semantic information in the dialog context. The PLM then consumes the semantic-aligned item embeddings together with dialog context to generate high-quality recommendations and responses. Instead of modeling entity relations with KGs, our model reduces engineering complexity by directly converting each item to an embedding. Experimental results on the benchmark dataset ReDial show that our model obtains state-of-the-art results on both recommendation and response generation tasks.

Disentangling conversations mixed together in a single stream of messages is a difficult task, made harder by the lack of large manually annotated datasets. We created a new dataset of 77,563 messages manually annotated with reply-structure graphs that both disentangle conversations and define internal conversation structure. Our dataset is 16 times larger than all previously released datasets combined, the first to include adjudication of annotation disagreements, and the first to include context. We use our data to re-examine prior work, in particular, finding that 80% of conversations in a widely used dialogue corpus are either missing messages or contain extra messages. Our manually-annotated data presents an opportunity to develop robust data-driven methods for conversation disentanglement, which will help advance dialogue research.

Open-domain long-term memory conversation can establish long-term intimacy with humans, and the key is the ability to understand and memorize long-term dialogue history information. Existing works integrate multiple models for modelling through a pipeline, which ignores the coupling between different stages. In this paper, we propose a Unified framework for Long-term Memory Conversations (UniMC), which increases the connection between different stages by learning relevance representation. Specifically, we decompose the main task into three subtasks based on probability graphs: 1) conversation summarization, 2) memory retrieval, 3) memory-augmented generation. Each subtask involves learning a representation for calculating the relevance between the query and memory, which is modelled by inserting a special token at the beginning of the decoder input. The relevance representation learning strengthens the connection across subtasks through parameter sharing and joint training. Extensive experimental results show that the proposed method consistently improves over strong baselines and yields better dialogue consistency and engagingness.

We investigate the usefulness of generative Large Language Models (LLMs) in generating training data for cross-encoder re-rankers in a novel direction: generating synthetic documents instead of synthetic queries. We introduce a new dataset, ChatGPT-RetrievalQA, and compare the effectiveness of models fine-tuned on LLM-generated and human-generated data. Data generated with generative LLMs can be used to augment training data, especially in domains with smaller amounts of labeled data. We build ChatGPT-RetrievalQA based on an existing dataset, human ChatGPT Comparison Corpus (HC3), consisting of public question collections with human responses and answers from ChatGPT. We fine-tune a range of cross-encoder re-rankers on either human-generated or ChatGPT-generated data. Our evaluation on MS MARCO DEV, TREC DL'19, and TREC DL'20 demonstrates that cross-encoder re-ranking models trained on ChatGPT responses are statistically significantly more effective zero-shot re-rankers than those trained on human responses. In a supervised setting, the human-trained re-rankers outperform the LLM-trained re-rankers. Our novel findings suggest that generative LLMs have high potential in generating training data for neural retrieval models. Further work is needed to determine the effect of factually wrong information in the generated responses and test our findings' generalizability with open-source LLMs. We release our data, code, and cross-encoders checkpoints for future work.

Pre-trained Transformers (\eg BERT) have been commonly used in existing dense retrieval methods for parameter initialization, and recent studies are exploring more effective pre-training tasks for further improving the quality of dense vectors. Although various novel and effective tasks have been proposed, their different input formats and learning objectives make them hard to be integrated for jointly improving the model performance. In this work, we aim to unify a variety of pre-training tasks into the bottlenecked masked autoencoder manner, and integrate them into a multi-task pre-trained model, namely MASTER. Concretely, MASTER utilizes a shared-encoder multi-decoder architecture that can construct a representation bottleneck to compress the abundant semantic information across tasks into dense vectors. Based on it, we integrate three types of representative pre-training tasks: corrupted passages recovering, related passages recovering and PLMs outputs recovering, to characterize the inner-passage information, inter-passage relations and PLMs knowledge. Extensive experiments have shown that our approach outperforms competitive dense retrieval methods. Our code and data are publicly released in https://github.com/microsoft/SimXNS.

Large language models are powerful text processors and reasoners, but are still subject to limitations including outdated knowledge and hallucinations, which necessitates connecting them to the world. Retrieval-augmented large language models have raised extensive attention for grounding model generation on external knowledge. However, retrievers struggle to capture relevance, especially for queries with complex information needs. Recent work has proposed to improve relevance modeling by having large language models actively involved in retrieval, i.e., to improve retrieval with generation. In this paper, we show that strong performance can be achieved by a method we call Iter-RetGen, which synergizes retrieval and generation in an iterative manner. A model output shows what might be needed to finish a task, and thus provides an informative context for retrieving more relevant knowledge which in turn helps generate a better output in the next iteration. Compared with recent work which interleaves retrieval with generation when producing an output, Iter-RetGen processes all retrieved knowledge as a whole and largely preserves the flexibility in generation without structural constraints. We evaluate Iter-RetGen on multi-hop question answering, fact verification, and commonsense reasoning, and show that it can flexibly leverage parametric knowledge and non-parametric knowledge, and is superior to or competitive with state-of-the-art retrieval-augmented baselines while causing fewer overheads of retrieval and generation. We can further improve performance via generation-augmented retrieval adaptation.

Query expansion is a widely used technique to improve the recall of search systems. In this paper, we propose an approach to query expansion that leverages the generative abilities of Large Language Models (LLMs). Unlike traditional query expansion approaches such as Pseudo-Relevance Feedback (PRF) that relies on retrieving a good set of pseudo-relevant documents to expand queries, we rely on the generative and creative abilities of an LLM and leverage the knowledge inherent in the model. We study a variety of different prompts, including zero-shot, few-shot and Chain-of-Thought (CoT). We find that CoT prompts are especially useful for query expansion as these prompts instruct the model to break queries down step-by-step and can provide a large number of terms related to the original query. Experimental results on MS-MARCO and BEIR demonstrate that query expansions generated by LLMs can be more powerful than traditional query expansion methods.

Conversational recommender systems (CRS) generate recommendations through an interactive process. However, not all CRS approaches use human conversations as their source of interaction data; the majority of prior CRS work simulates interactions by exchanging entity-level information. As a result, claims of prior CRS work do not generalise to real-world settings where conversations take unexpected turns, or where conversational and intent understanding is not perfect. To tackle this challenge, the research community has started to examine holistic CRS, which are trained using conversational data collected from real-world scenarios. Despite their emergence, such holistic approaches are under-explored. We present a comprehensive survey of holistic CRS methods by summarizing the literature in a structured manner. Our survey recognises holistic CRS approaches as having three components: 1) a backbone language model, the optional use of 2) external knowledge, and/or 3) external guidance. We also give a detailed analysis of CRS datasets and evaluation methods in real application scenarios. We offer our insight as to the current challenges of holistic CRS and possible future trends.

The growing power of large language models (LLMs) has revolutionized how people access and utilize information. Notably, the LLMs excel at performing fine-grained data representation, which facilitates precise retrieval of information. They also generate high-quality answers based on external references, enabling the production of useful knowledge. The recent introduction of reasoning models, like OpenAI O1 and DeepSeek R1, marks another leap forward, highlighting LLMs' ability to think progressively before delivering final answers. This breakthrough significantly improves the ability to address complex tasks, e.g., coding and math proofs. Inspired by this progress, we aim to develop similar capabilities for retrieval models, which hold great promise for tackling critical challenges in the field, including multi-task retrieval, zero-shot retrieval, and tasks requiring intensive reasoning of complex relationships. With this motivation, we propose a novel approach called O1 Embedder, which generates useful thoughts for the input query before making retrieval for the target documents. To realize this objective, we conquer two technical difficulties. First, we design a data synthesis workflow, creating training signals for O1 Embedder by generating initial thoughts from an LLM-expert and subsequently refining them using a retrieval committee. Second, we optimize the training process, enabling a pre-trained model to be jointly fine-tuned to generate retrieval thoughts via behavior cloning and perform dense retrieval through contrastive learning. Our approach is evaluated by comprehensive experiments, where substantial improvements are achieved across 12 popular datasets, spanning both in-domain and out-of-domain scenarios. These results highlight O1 Embedder's remarkable accuracy and generalizability, paving the way for the development of next-generation IR foundation models.

When asked, current large language models (LLMs) like ChatGPT claim that they can assist us with relevance judgments. Many researchers think this would not lead to credible IR research. In this perspective paper, we discuss possible ways for LLMs to assist human experts along with concerns and issues that arise. We devise a human-machine collaboration spectrum that allows categorizing different relevance judgment strategies, based on how much the human relies on the machine. For the extreme point of "fully automated assessment", we further include a pilot experiment on whether LLM-based relevance judgments correlate with judgments from trained human assessors. We conclude the paper by providing two opposing perspectives - for and against the use of LLMs for automatic relevance judgments - and a compromise perspective, informed by our analyses of the literature, our preliminary experimental evidence, and our experience as IR researchers. We hope to start a constructive discussion within the community to avoid a stale-mate during review, where work is dammed if is uses LLMs for evaluation and dammed if it doesn't.

Humans gather information by engaging in conversations involving a series of interconnected questions and answers. For machines to assist in information gathering, it is therefore essential to enable them to answer conversational questions. We introduce CoQA, a novel dataset for building Conversational Question Answering systems. Our dataset contains 127k questions with answers, obtained from 8k conversations about text passages from seven diverse domains. The questions are conversational, and the answers are free-form text with their corresponding evidence highlighted in the passage. We analyze CoQA in depth and show that conversational questions have challenging phenomena not present in existing reading comprehension datasets, e.g., coreference and pragmatic reasoning. We evaluate strong conversational and reading comprehension models on CoQA. The best system obtains an F1 score of 65.4%, which is 23.4 points behind human performance (88.8%), indicating there is ample room for improvement. We launch CoQA as a challenge to the community at http://stanfordnlp.github.io/coqa/

This paper presents the first few-shot LLM-based chatbot that almost never hallucinates and has high conversationality and low latency. WikiChat is grounded on the English Wikipedia, the largest curated free-text corpus. WikiChat generates a response from an LLM, retains only the grounded facts, and combines them with additional information it retrieves from the corpus to form factual and engaging responses. We distill WikiChat based on GPT-4 into a 7B-parameter LLaMA model with minimal loss of quality, to significantly improve its latency, cost and privacy, and facilitate research and deployment. Using a novel hybrid human-and-LLM evaluation methodology, we show that our best system achieves 97.3% factual accuracy in simulated conversations. It significantly outperforms all retrieval-based and LLM-based baselines, and by 3.9%, 38.6% and 51.0% on head, tail and recent knowledge compared to GPT-4. Compared to previous state-of-the-art retrieval-based chatbots, WikiChat is also significantly more informative and engaging, just like an LLM. WikiChat achieves 97.9% factual accuracy in conversations with human users about recent topics, 55.0% better than GPT-4, while receiving significantly higher user ratings and more favorable comments.

Large Language Models (LLMs) have quickly become an invaluable assistant for a variety of tasks. However, their effectiveness is constrained by their ability to tailor responses to human preferences and behaviors via personalization. Prior work in LLM personalization has largely focused on style transfer or incorporating small factoids about the user, as knowledge injection remains an open challenge. In this paper, we explore injecting knowledge of prior conversations into LLMs to enable future work on less redundant, personalized conversations. We identify two real-world constraints: (1) conversations are sequential in time and must be treated as such during training, and (2) per-user personalization is only viable in parameter-efficient settings. To this aim, we propose PLUM, a pipeline performing data augmentation for up-sampling conversations as question-answer pairs, that are then used to finetune a low-rank adaptation adapter with a weighted cross entropy loss. Even in this first exploration of the problem, we perform competitively with baselines such as RAG, attaining an accuracy of 81.5% across 100 conversations.

Effective information retrieval (IR) from vast datasets relies on advanced techniques to extract relevant information in response to queries. Recent advancements in dense retrieval have showcased remarkable efficacy compared to traditional sparse retrieval methods. To further enhance retrieval performance, knowledge distillation techniques, often leveraging robust cross-encoder rerankers, have been extensively explored. However, existing approaches primarily distill knowledge from pointwise rerankers, which assign absolute relevance scores to documents, thus facing challenges related to inconsistent comparisons. This paper introduces Pairwise Relevance Distillation (PairDistill) to leverage pairwise reranking, offering fine-grained distinctions between similarly relevant documents to enrich the training of dense retrieval models. Our experiments demonstrate that PairDistill outperforms existing methods, achieving new state-of-the-art results across multiple benchmarks. This highlights the potential of PairDistill in advancing dense retrieval techniques effectively. Our source code and trained models are released at https://github.com/MiuLab/PairDistill

Many online content portals allow users to ask questions to supplement their understanding (e.g., of lectures). While information retrieval (IR) systems may provide answers for such user queries, they do not directly assist content creators -- such as lecturers who want to improve their content -- identify segments that _caused_ a user to ask those questions. We introduce the task of backtracing, in which systems retrieve the text segment that most likely caused a user query. We formalize three real-world domains for which backtracing is important in improving content delivery and communication: understanding the cause of (a) student confusion in the Lecture domain, (b) reader curiosity in the News Article domain, and (c) user emotion in the Conversation domain. We evaluate the zero-shot performance of popular information retrieval methods and language modeling methods, including bi-encoder, re-ranking and likelihood-based methods and ChatGPT. While traditional IR systems retrieve semantically relevant information (e.g., details on "projection matrices" for a query "does projecting multiple times still lead to the same point?"), they often miss the causally relevant context (e.g., the lecturer states "projecting twice gets me the same answer as one projection"). Our results show that there is room for improvement on backtracing and it requires new retrieval approaches. We hope our benchmark serves to improve future retrieval systems for backtracing, spawning systems that refine content generation and identify linguistic triggers influencing user queries. Our code and data are open-sourced: https://github.com/rosewang2008/backtracing.

Dense retrieval models have predominantly been studied for English, where models have shown great success, due to the availability of human-labeled training pairs. However, there has been limited success for multilingual retrieval so far, as training data is uneven or scarcely available across multiple languages. Synthetic training data generation is promising (e.g., InPars or Promptagator), but has been investigated only for English. Therefore, to study model capabilities across both cross-lingual and monolingual retrieval tasks, we develop SWIM-IR, a synthetic retrieval training dataset containing 33 (high to very-low resource) languages for training multilingual dense retrieval models without requiring any human supervision. To construct SWIM-IR, we propose SAP (summarize-then-ask prompting), where the large language model (LLM) generates a textual summary prior to the query generation step. SAP assists the LLM in generating informative queries in the target language. Using SWIM-IR, we explore synthetic fine-tuning of multilingual dense retrieval models and evaluate them robustly on three retrieval benchmarks: XOR-Retrieve (cross-lingual), XTREME-UP (cross-lingual) and MIRACL (monolingual). Our models, called SWIM-X, are competitive with human-supervised dense retrieval models, e.g., mContriever, finding that SWIM-IR can cheaply substitute for expensive human-labeled retrieval training data.

The task of information retrieval is an important component of many natural language processing systems, such as open domain question answering. While traditional methods were based on hand-crafted features, continuous representations based on neural networks recently obtained competitive results. A challenge of using such methods is to obtain supervised data to train the retriever model, corresponding to pairs of query and support documents. In this paper, we propose a technique to learn retriever models for downstream tasks, inspired by knowledge distillation, and which does not require annotated pairs of query and documents. Our approach leverages attention scores of a reader model, used to solve the task based on retrieved documents, to obtain synthetic labels for the retriever. We evaluate our method on question answering, obtaining state-of-the-art results.

In this paper, we propose SimLM (Similarity matching with Language Model pre-training), a simple yet effective pre-training method for dense passage retrieval. It employs a simple bottleneck architecture that learns to compress the passage information into a dense vector through self-supervised pre-training. We use a replaced language modeling objective, which is inspired by ELECTRA, to improve the sample efficiency and reduce the mismatch of the input distribution between pre-training and fine-tuning. SimLM only requires access to unlabeled corpus, and is more broadly applicable when there are no labeled data or queries. We conduct experiments on several large-scale passage retrieval datasets, and show substantial improvements over strong baselines under various settings. Remarkably, SimLM even outperforms multi-vector approaches such as ColBERTv2 which incurs significantly more storage cost.

Most open-domain dialogue systems suffer from forgetting important information, especially in a long-term conversation. Existing works usually train the specific retriever or summarizer to obtain key information from the past, which is time-consuming and highly depends on the quality of labeled data. To alleviate this problem, we propose to recursively generate summaries/ memory using large language models (LLMs) to enhance long-term memory ability. Specifically, our method first stimulates LLMs to memorize small dialogue contexts and then recursively produce new memory using previous memory and following contexts. Finally, the LLM can easily generate a highly consistent response with the help of the latest memory. We evaluate our method using ChatGPT and text-davinci-003, and the experiments on the widely-used public dataset show that our method can generate more consistent responses in a long-context conversation. Notably, our method is a potential solution to enable the LLM to model the extremely long context. Code and scripts will be released later.

Complex dialog systems often use retrieved evidence to facilitate factual responses. Such RAG (Retrieval Augmented Generation) systems retrieve from massive heterogeneous data stores that are usually architected as multiple indexes or APIs instead of a single monolithic source. For a given query, relevant evidence needs to be retrieved from one or a small subset of possible retrieval sources. Complex queries can even require multi-step retrieval. For example, a conversational agent on a retail site answering customer questions about past orders will need to retrieve the appropriate customer order first and then the evidence relevant to the customer's question in the context of the ordered product. Most RAG Agents handle such Chain-of-Thought (CoT) tasks by interleaving reasoning and retrieval steps. However, each reasoning step directly adds to the latency of the system. For large models (>100B parameters) this latency cost is significant -- in the order of multiple seconds. Multi-agent systems may classify the query to a single Agent associated with a retrieval source, though this means that a (small) classification model dictates the performance of a large language model. In this work we present REAPER (REAsoning-based PlannER) - an LLM based planner to generate retrieval plans in conversational systems. We show significant gains in latency over Agent-based systems and are able to scale easily to new and unseen use cases as compared to classification-based planning. Though our method can be applied to any RAG system, we show our results in the context of Rufus -- Amazon's conversational shopping assistant.

Open-domain extractive question answering works well on textual data by first retrieving candidate texts and then extracting the answer from those candidates. However, some questions cannot be answered by text alone but require information stored in tables. In this paper, we present an approach for retrieving both texts and tables relevant to a question by jointly encoding texts, tables and questions into a single vector space. To this end, we create a new multi-modal dataset based on text and table datasets from related work and compare the retrieval performance of different encoding schemata. We find that dense vector embeddings of transformer models outperform sparse embeddings on four out of six evaluation datasets. Comparing different dense embedding models, tri-encoders with one encoder for each question, text and table, increase retrieval performance compared to bi-encoders with one encoder for the question and one for both text and tables. We release the newly created multi-modal dataset to the community so that it can be used for training and evaluation.

In this paper, we propose a Chinese multi-turn topic-driven conversation dataset, NaturalConv, which allows the participants to chat anything they want as long as any element from the topic is mentioned and the topic shift is smooth. Our corpus contains 19.9K conversations from six domains, and 400K utterances with an average turn number of 20.1. These conversations contain in-depth discussions on related topics or widely natural transition between multiple topics. We believe either way is normal for human conversation. To facilitate the research on this corpus, we provide results of several benchmark models. Comparative results show that for this dataset, our current models are not able to provide significant improvement by introducing background knowledge/topic. Therefore, the proposed dataset should be a good benchmark for further research to evaluate the validity and naturalness of multi-turn conversation systems. Our dataset is available at https://ai.tencent.com/ailab/nlp/dialogue/#datasets.

Learned Sparse Retrievers (LSR) have evolved into an effective retrieval strategy that can bridge the gap between traditional keyword-based sparse retrievers and embedding-based dense retrievers. At its core, learned sparse retrievers try to learn the most important semantic keyword expansions from a query and/or document which can facilitate better retrieval with overlapping keyword expansions. LSR like SPLADE has typically been using encoder only models with MLM (masked language modeling) style objective in conjunction with known ways of retrieval performance improvement such as hard negative mining, distillation, etc. In this work, we propose to use decoder-only model for learning semantic keyword expansion. We posit, decoder only models that have seen much higher magnitudes of data are better equipped to learn keyword expansions needed for improved retrieval. We use Mistral as the backbone to develop our Learned Sparse Retriever similar to SPLADE and train it on a subset of sentence-transformer data which is often used for training text embedding models. Our experiments support the hypothesis that a sparse retrieval model based on decoder only large language model (LLM) surpasses the performance of existing LSR systems, including SPLADE and all its variants. The LLM based model (Echo-Mistral-SPLADE) now stands as a state-of-the-art learned sparse retrieval model on the BEIR text retrieval benchmark.

Retrieval-augmented language models (LMs) have received much attention recently. However, typically the retriever is not trained jointly as a native component of the LM, but added to an already-pretrained LM, which limits the ability of the LM and the retriever to adapt to one another. In this work, we propose the Retrieval-Pretrained Transformer (RPT), an architecture and training procedure for jointly training a retrieval-augmented LM from scratch for the task of modeling long texts. Given a recently generated text chunk in a long document, the LM computes query representations, which are then used to retrieve earlier chunks in the document, located potentially tens of thousands of tokens before. Information from retrieved chunks is fused into the LM representations to predict the next target chunk. We train the retriever component with a semantic objective, where the goal is to retrieve chunks that increase the probability of the next chunk, according to a reference LM. We evaluate RPT on four long-range language modeling tasks, spanning books, code, and mathematical writing, and demonstrate that RPT improves retrieval quality and subsequently perplexity across the board compared to strong baselines.

Recent developments in representational learning for information retrieval can be organized in a conceptual framework that establishes two pairs of contrasts: sparse vs. dense representations and unsupervised vs. learned representations. Sparse learned representations can further be decomposed into expansion and term weighting components. This framework allows us to understand the relationship between recently proposed techniques such as DPR, ANCE, DeepCT, DeepImpact, and COIL, and furthermore, gaps revealed by our analysis point to "low hanging fruit" in terms of techniques that have yet to be explored. We present a novel technique dubbed "uniCOIL", a simple extension of COIL that achieves to our knowledge the current state-of-the-art in sparse retrieval on the popular MS MARCO passage ranking dataset. Our implementation using the Anserini IR toolkit is built on the Lucene search library and thus fully compatible with standard inverted indexes.

Successful conversational search systems can present natural, adaptive and interactive shopping experience for online shopping customers. However, building such systems from scratch faces real word challenges from both imperfect product schema/knowledge and lack of training dialog data.In this work we first propose ConvSearch, an end-to-end conversational search system that deeply combines the dialog system with search. It leverages the text profile to retrieve products, which is more robust against imperfect product schema/knowledge compared with using product attributes alone. We then address the lack of data challenges by proposing an utterance transfer approach that generates dialogue utterances by using existing dialog from other domains, and leveraging the search behavior data from e-commerce retailer. With utterance transfer, we introduce a new conversational search dataset for online shopping. Experiments show that our utterance transfer method can significantly improve the availability of training dialogue data without crowd-sourcing, and the conversational search system significantly outperformed the best tested baseline.

Building conversational systems in new domains and with added functionality requires resource-efficient models that work under low-data regimes (i.e., in few-shot setups). Motivated by these requirements, we introduce intent detection methods backed by pretrained dual sentence encoders such as USE and ConveRT. We demonstrate the usefulness and wide applicability of the proposed intent detectors, showing that: 1) they outperform intent detectors based on fine-tuning the full BERT-Large model or using BERT as a fixed black-box encoder on three diverse intent detection data sets; 2) the gains are especially pronounced in few-shot setups (i.e., with only 10 or 30 annotated examples per intent); 3) our intent detectors can be trained in a matter of minutes on a single CPU; and 4) they are stable across different hyperparameter settings. In hope of facilitating and democratizing research focused on intention detection, we release our code, as well as a new challenging single-domain intent detection dataset comprising 13,083 annotated examples over 77 intents.

While in-context Learning (ICL) has proven to be an effective technique to improve the performance of Large Language Models (LLMs) in a variety of complex tasks, notably in translating natural language questions into Structured Query Language (NL2SQL), the question of how to select the most beneficial demonstration examples remains an open research problem. While prior works often adapted off-the-shelf encoders to retrieve examples dynamically, an inherent discrepancy exists in the representational capacities between the external retrievers and the LLMs. Further, optimizing the selection of examples is a non-trivial task, since there are no straightforward methods to assess the relative benefits of examples without performing pairwise inference. To address these shortcomings, we propose DeTriever, a novel demonstration retrieval framework that learns a weighted combination of LLM hidden states, where rich semantic information is encoded. To train the model, we propose a proxy score that estimates the relative benefits of examples based on the similarities between output queries. Experiments on two popular NL2SQL benchmarks demonstrate that our method significantly outperforms the state-of-the-art baselines on one-shot NL2SQL tasks.

Despite their remarkable achievements, modern Large Language Models (LLMs) encounter exorbitant computational and memory footprints. Recently, several works have shown significant success in training-free and data-free compression (pruning and quantization) of LLMs achieving 50-60% sparsity and reducing the bit-width down to 3 or 4 bits per weight, with negligible perplexity degradation over the uncompressed baseline. As recent research efforts are focused on developing increasingly sophisticated compression methods, our work takes a step back, and re-evaluates the effectiveness of existing SoTA compression methods, which rely on a fairly simple and widely questioned metric, perplexity (even for dense LLMs). We introduce Knowledge-Intensive Compressed LLM BenchmarK (LLM-KICK), a collection of carefully-curated tasks to re-define the evaluation protocol for compressed LLMs, which have significant alignment with their dense counterparts, and perplexity fail to capture subtle change in their true capabilities. LLM-KICK unveils many favorable merits and unfortunate plights of current SoTA compression methods: all pruning methods suffer significant performance degradation, sometimes at trivial sparsity ratios (e.g., 25-30%), and fail for N:M sparsity on knowledge-intensive tasks; current quantization methods are more successful than pruning; yet, pruned LLMs even at geq 50% sparsity are robust in-context retrieval and summarization systems; among others. LLM-KICK is designed to holistically access compressed LLMs' ability for language understanding, reasoning, generation, in-context retrieval, in-context summarization, etc. We hope our study can foster the development of better LLM compression methods. All our related codes are planed to be open-sourced.

We study retrieving a set of documents that covers various perspectives on a complex and contentious question (e.g., will ChatGPT do more harm than good?). We curate a Benchmark for Retrieval Diversity for Subjective questions (BERDS), where each example consists of a question and diverse perspectives associated with the question, sourced from survey questions and debate websites. On this data, retrievers paired with a corpus are evaluated to surface a document set that contains diverse perspectives. Our framing diverges from most retrieval tasks in that document relevancy cannot be decided by simple string matches to references. Instead, we build a language model based automatic evaluator that decides whether each retrieved document contains a perspective. This allows us to evaluate the performance of three different types of corpus (Wikipedia, web snapshot, and corpus constructed on the fly with retrieved pages from the search engine) paired with retrievers. Retrieving diverse documents remains challenging, with the outputs from existing retrievers covering all perspectives on only 33.74% of the examples. We further study the impact of query expansion and diversity-focused reranking approaches and analyze retriever sycophancy. Together, we lay the foundation for future studies in retrieval diversity handling complex queries.

State-of-the-art retrieval models typically address a straightforward search scenario, where retrieval tasks are fixed (e.g., finding a passage to answer a specific question) and only a single modality is supported for both queries and retrieved results. This paper introduces techniques for advancing information retrieval with multimodal large language models (MLLMs), enabling a broader search scenario, termed universal multimodal retrieval, where multiple modalities and diverse retrieval tasks are accommodated. To this end, we first study fine-tuning an MLLM as a bi-encoder retriever on 10 datasets with 16 retrieval tasks. Our empirical results show that the fine-tuned MLLM retriever is capable of understanding challenging queries, composed of both text and image, but underperforms a smaller CLIP retriever in cross-modal retrieval tasks due to modality bias from MLLMs. To address the issue, we propose modality-aware hard negative mining to mitigate the modality bias exhibited by MLLM retrievers. Second, we propose to continually fine-tune the universal multimodal retriever to enhance its text retrieval capability while maintaining multimodal retrieval capability. As a result, our model, MM-Embed, achieves state-of-the-art performance on the multimodal retrieval benchmark M-BEIR, which spans multiple domains and tasks, while also surpassing the state-of-the-art text retrieval model, NV-Embed-v1, on MTEB retrieval benchmark. Finally, we explore to prompt the off-the-shelf MLLMs as the zero-shot rerankers to refine the ranking of the candidates from the multimodal retriever. We find that through prompt-and-reranking, MLLMs can further improve multimodal retrieval when the user queries (e.g., text-image composed queries) are more complex and challenging to understand. These findings also pave the way to advance universal multimodal retrieval in the future.

Large language models (LLMs) have shown superior performance without task-specific fine-tuning. Despite the success, the knowledge stored in the parameters of LLMs could still be incomplete and difficult to update due to the computational costs. As complementary, retrieval-based methods can offer non-parametric world knowledge and improve the performance on tasks such as question answering. However, we find that the retrieved knowledge does not always help and even has a negative impact on original responses occasionally. To better make use of both internal knowledge and external world knowledge, we investigate eliciting the model's ability to recognize what they know and do not know (which is also called self-knowledge) and propose Self-Knowledge guided Retrieval augmentation (SKR), a simple yet effective method which can let LLMs refer to the questions they have previously encountered and adaptively call for external resources when dealing with new questions. We evaluate SKR on multiple datasets and demonstrate that it outperforms chain-of-thought based and fully retrieval-based methods by using either InstructGPT or ChatGPT.

Retrieval-Augmented Generation (RAG) has become a powerful paradigm for enhancing large language models (LLMs) through external knowledge retrieval. Despite its widespread attention, existing academic research predominantly focuses on single-turn RAG, leaving a significant gap in addressing the complexities of multi-turn conversations found in real-world applications. To bridge this gap, we introduce CORAL, a large-scale benchmark designed to assess RAG systems in realistic multi-turn conversational settings. CORAL includes diverse information-seeking conversations automatically derived from Wikipedia and tackles key challenges such as open-domain coverage, knowledge intensity, free-form responses, and topic shifts. It supports three core tasks of conversational RAG: passage retrieval, response generation, and citation labeling. We propose a unified framework to standardize various conversational RAG methods and conduct a comprehensive evaluation of these methods on CORAL, demonstrating substantial opportunities for improving existing approaches.

We investigate whether in-context examples, widely used in decoder-only language models (LLMs), can improve embedding model performance in retrieval tasks. Unlike in LLMs, naively prepending in-context examples (query-document pairs) to the target query at inference time does not work out of the box. We introduce a simple approach to enable retrievers to use in-context examples. Our approach, RARe, finetunes a pre-trained model with in-context examples whose query is semantically similar to the target query. This can be applied to adapt various base architectures (i.e., decoder-only language models, retriever models) and consistently achieves performance gains of up to +2.72% nDCG across various open-domain retrieval datasets (BeIR, RAR-b). In particular, we find RARe exhibits stronger out-of-domain generalization compared to models using queries without in-context examples, similar to what is seen for in-context learning in LLMs. We further provide analysis on the design choices of in-context example augmentation and lay the foundation for future work in this space.

Conversational recommender systems (CRS) aim to recommend suitable items to users through natural language conversations. For developing effective CRSs, a major technical issue is how to accurately infer user preference from very limited conversation context. To address issue, a promising solution is to incorporate external data for enriching the context information. However, prior studies mainly focus on designing fusion models tailored for some specific type of external data, which is not general to model and utilize multi-type external data. To effectively leverage multi-type external data, we propose a novel coarse-to-fine contrastive learning framework to improve data semantic fusion for CRS. In our approach, we first extract and represent multi-grained semantic units from different data signals, and then align the associated multi-type semantic units in a coarse-to-fine way. To implement this framework, we design both coarse-grained and fine-grained procedures for modeling user preference, where the former focuses on more general, coarse-grained semantic fusion and the latter focuses on more specific, fine-grained semantic fusion. Such an approach can be extended to incorporate more kinds of external data. Extensive experiments on two public CRS datasets have demonstrated the effectiveness of our approach in both recommendation and conversation tasks.

We present a new zero-shot dense retrieval (ZeroDR) method, COCO-DR, to improve the generalization ability of dense retrieval by combating the distribution shifts between source training tasks and target scenarios. To mitigate the impact of document differences, COCO-DR continues pretraining the language model on the target corpora to adapt the model to target distributions via COtinuous COtrastive learning. To prepare for unseen target queries, COCO-DR leverages implicit Distributionally Robust Optimization (iDRO) to reweight samples from different source query clusters for improving model robustness over rare queries during fine-tuning. COCO-DR achieves superior average performance on BEIR, the zero-shot retrieval benchmark. At BERT Base scale, COCO-DR Base outperforms other ZeroDR models with 60x larger size. At BERT Large scale, COCO-DR Large outperforms the giant GPT-3 embedding model which has 500x more parameters. Our analysis show the correlation between COCO-DR's effectiveness in combating distribution shifts and improving zero-shot accuracy. Our code and model can be found at https://github.com/OpenMatch/COCO-DR.

Recent work has shown that small distilled language models are strong competitors to models that are orders of magnitude larger and slower in a wide range of information retrieval tasks. This has made distilled and dense models, due to latency constraints, the go-to choice for deployment in real-world retrieval applications. In this work, we question this practice by showing that the number of parameters and early query-document interaction play a significant role in the generalization ability of retrieval models. Our experiments show that increasing model size results in marginal gains on in-domain test sets, but much larger gains in new domains never seen during fine-tuning. Furthermore, we show that rerankers largely outperform dense ones of similar size in several tasks. Our largest reranker reaches the state of the art in 12 of the 18 datasets of the Benchmark-IR (BEIR) and surpasses the previous state of the art by 3 average points. Finally, we confirm that in-domain effectiveness is not a good indicator of zero-shot effectiveness. Code is available at https://github.com/guilhermemr04/scaling-zero-shot-retrieval.git

Multi-turn conversation understanding is a major challenge for building intelligent dialogue systems. This work focuses on retrieval-based response matching for multi-turn conversation whose related work simply concatenates the conversation utterances, ignoring the interactions among previous utterances for context modeling. In this paper, we formulate previous utterances into context using a proposed deep utterance aggregation model to form a fine-grained context representation. In detail, a self-matching attention is first introduced to route the vital information in each utterance. Then the model matches a response with each refined utterance and the final matching score is obtained after attentive turns aggregation. Experimental results show our model outperforms the state-of-the-art methods on three multi-turn conversation benchmarks, including a newly introduced e-commerce dialogue corpus.

This paper presents a novel context compression method for Transformer language models in online scenarios such as ChatGPT, where the context continually expands. As the context lengthens, the attention process requires more memory and computational resources, which in turn reduces the throughput of the language model. To this end, we propose a compressed context memory system that continually compresses the growing context into a compact memory space. The compression process simply involves integrating a lightweight conditional LoRA into the language model's forward pass during inference. Based on the compressed context memory, the language model can perform inference with reduced memory and attention operations. Through evaluations on conversation, personalization, and multi-task learning, we demonstrate that our approach achieves the performance level of a full context model with 5times smaller context memory space. Codes are available at https://github.com/snu-mllab/context-memory.

Proactive dialogue systems aim to empower chatbots with the capability of leading conversations towards specific targets, thereby enhancing user engagement and service autonomy. Existing systems typically target pre-defined keywords or entities, neglecting user attributes and preferences implicit in dialogue history, hindering the development of long-term user intimacy. To address these challenges, we take a radical step towards building a more human-like conversational agent by integrating proactive dialogue systems with long-term memory into a unified framework. Specifically, we define a novel task named Memory-aware Proactive Dialogue (MapDia). By decomposing the task, we then propose an automatic data construction method and create the first Chinese Memory-aware Proactive Dataset (ChMapData). Furthermore, we introduce a joint framework based on Retrieval Augmented Generation (RAG), featuring three modules: Topic Summarization, Topic Retrieval, and Proactive Topic-shifting Detection and Generation, designed to steer dialogues towards relevant historical topics at the right time. The effectiveness of our dataset and models is validated through both automatic and human evaluations. We release the open-source framework and dataset at https://github.com/FrontierLabs/MapDia.

Recent work on training neural retrievers for open-domain question answering (OpenQA) has employed both supervised and unsupervised approaches. However, it remains unclear how unsupervised and supervised methods can be used most effectively for neural retrievers. In this work, we systematically study retriever pre-training. We first propose an approach of unsupervised pre-training with the Inverse Cloze Task and masked salient spans, followed by supervised finetuning using question-context pairs. This approach leads to absolute gains of 2+ points over the previous best result in the top-20 retrieval accuracy on Natural Questions and TriviaQA datasets. We also explore two approaches for end-to-end supervised training of the reader and retriever components in OpenQA models. In the first approach, the reader considers each retrieved document separately while in the second approach, the reader considers all the retrieved documents together. Our experiments demonstrate the effectiveness of these approaches as we obtain new state-of-the-art results. On the Natural Questions dataset, we obtain a top-20 retrieval accuracy of 84, an improvement of 5 points over the recent DPR model. In addition, we achieve good results on answer extraction, outperforming recent models like REALM and RAG by 3+ points. We further scale up end-to-end training to large models and show consistent gains in performance over smaller models.

Inspired by the curvature of space-time (Einstein, 1921), we introduce Curved Contrastive Learning (CCL), a novel representation learning technique for learning the relative turn distance between utterance pairs in multi-turn dialogues. The resulting bi-encoder models can guide transformers as a response ranking model towards a goal in a zero-shot fashion by projecting the goal utterance and the corresponding reply candidates into a latent space. Here the cosine similarity indicates the distance/reachability of a candidate utterance toward the corresponding goal. Furthermore, we explore how these forward-entailing language representations can be utilized for assessing the likelihood of sequences by the entailment strength i.e. through the cosine similarity of its individual members (encoded separately) as an emergent property in the curved space. These non-local properties allow us to imagine the likelihood of future patterns in dialogues, specifically by ordering/identifying future goal utterances that are multiple turns away, given a dialogue context. As part of our analysis, we investigate characteristics that make conversations (un)plannable and find strong evidence of planning capability over multiple turns (in 61.56% over 3 turns) in conversations from the DailyDialog (Li et al., 2017) dataset. Finally, we show how we achieve higher efficiency in sequence modeling tasks compared to previous work thanks to our relativistic approach, where only the last utterance needs to be encoded and computed during inference.

We introduce the StatCan Dialogue Dataset consisting of 19,379 conversation turns between agents working at Statistics Canada and online users looking for published data tables. The conversations stem from genuine intents, are held in English or French, and lead to agents retrieving one of over 5000 complex data tables. Based on this dataset, we propose two tasks: (1) automatic retrieval of relevant tables based on a on-going conversation, and (2) automatic generation of appropriate agent responses at each turn. We investigate the difficulty of each task by establishing strong baselines. Our experiments on a temporal data split reveal that all models struggle to generalize to future conversations, as we observe a significant drop in performance across both tasks when we move from the validation to the test set. In addition, we find that response generation models struggle to decide when to return a table. Considering that the tasks pose significant challenges to existing models, we encourage the community to develop models for our task, which can be directly used to help knowledge workers find relevant tables for live chat users.

Building effective dense retrieval systems remains difficult when relevance supervision is not available. Recent work has looked to overcome this challenge by using a Large Language Model (LLM) to generate hypothetical documents that can be used to find the closest real document. However, this approach relies solely on the LLM to have domain-specific knowledge relevant to the query, which may not be practical. Furthermore, generating hypothetical documents can be inefficient as it requires the LLM to generate a large number of tokens for each query. To address these challenges, we introduce Real Document Embeddings from Relevance Feedback (ReDE-RF). Inspired by relevance feedback, ReDE-RF proposes to re-frame hypothetical document generation as a relevance estimation task, using an LLM to select which documents should be used for nearest neighbor search. Through this re-framing, the LLM no longer needs domain-specific knowledge but only needs to judge what is relevant. Additionally, relevance estimation only requires the LLM to output a single token, thereby improving search latency. Our experiments show that ReDE-RF consistently surpasses state-of-the-art zero-shot dense retrieval methods across a wide range of low-resource retrieval datasets while also making significant improvements in latency per-query.

Large Language Models (LLMs) have demonstrated a remarkable ability to generalize zero-shot to various language-related tasks. This paper focuses on the study of exploring generative LLMs such as ChatGPT and GPT-4 for relevance ranking in Information Retrieval (IR). Surprisingly, our experiments reveal that properly instructed ChatGPT and GPT-4 can deliver competitive, even superior results than supervised methods on popular IR benchmarks. Notably, GPT-4 outperforms the fully fine-tuned monoT5-3B on MS MARCO by an average of 2.7 nDCG on TREC datasets, an average of 2.3 nDCG on eight BEIR datasets, and an average of 2.7 nDCG on ten low-resource languages Mr.TyDi. Subsequently, we delve into the potential for distilling the ranking capabilities of ChatGPT into a specialized model. Our small specialized model that trained on 10K ChatGPT generated data outperforms monoT5 trained on 400K annotated MS MARCO data on BEIR. The code to reproduce our results is available at www.github.com/sunnweiwei/RankGPT

LLMs have boosted progress in many AI applications. Recently, there were attempts to distill the vast knowledge of LLMs into information retrieval systems. Those distillation methods mostly use output probabilities of LLMs which are unavailable in the latest black-box LLMs. We propose Syntriever, a training framework for retrievers using synthetic data from black-box LLMs. Syntriever consists of two stages. Firstly in the distillation stage, we synthesize relevant and plausibly irrelevant passages and augmented queries using chain-of-thoughts for the given queries. LLM is asked to self-verify the synthetic data for possible hallucinations, after which retrievers are trained with a loss designed to cluster the embeddings of relevant passages. Secondly in the alignment stage, we align the retriever with the preferences of LLMs. We propose a preference modeling called partial Plackett-Luce ranking to learn LLM preferences with regularization which prevents the model from deviating excessively from that trained in the distillation stage. Experiments show that Syntriever achieves state-of-the-art performances on benchmark datasets from various domains in nDCG@K. The code is available at https://github.com/kmswin1/Syntriever{https://github.com/kmswin1/Syntriever}.

We present HyperSeg, a hyperdimensional computing (HDC) approach to unsupervised dialogue topic segmentation. HDC is a class of vector symbolic architectures that leverages the probabilistic orthogonality of randomly drawn vectors at extremely high dimensions (typically over 10,000). HDC generates rich token representations through its low-cost initialization of many unrelated vectors. This is especially beneficial in topic segmentation, which often operates as a resource-constrained pre-processing step for downstream transcript understanding tasks. HyperSeg outperforms the current state-of-the-art in 4 out of 5 segmentation benchmarks -- even when baselines are given partial access to the ground truth -- and is 10 times faster on average. We show that HyperSeg also improves downstream summarization accuracy. With HyperSeg, we demonstrate the viability of HDC in a major language task. We open-source HyperSeg to provide a strong baseline for unsupervised topic segmentation.

The research of knowledge-driven conversational systems is largely limited due to the lack of dialog data which consist of multi-turn conversations on multiple topics and with knowledge annotations. In this paper, we propose a Chinese multi-domain knowledge-driven conversation dataset, KdConv, which grounds the topics in multi-turn conversations to knowledge graphs. Our corpus contains 4.5K conversations from three domains (film, music, and travel), and 86K utterances with an average turn number of 19.0. These conversations contain in-depth discussions on related topics and natural transition between multiple topics. To facilitate the following research on this corpus, we provide several benchmark models. Comparative results show that the models can be enhanced by introducing background knowledge, yet there is still a large space for leveraging knowledge to model multi-turn conversations for further research. Results also show that there are obvious performance differences between different domains, indicating that it is worth to further explore transfer learning and domain adaptation. The corpus and benchmark models are publicly available.

Large language models (LLMs) are increasingly relied upon for complex multi-turn conversations across diverse real-world applications. However, existing benchmarks predominantly focus on single-turn evaluations, overlooking the models' capabilities in multi-turn interactions. To address this gap, we introduce MT-Eval, a comprehensive benchmark designed to evaluate multi-turn conversational abilities. By analyzing human-LLM conversations, we categorize interaction patterns into four types: recollection, expansion, refinement, and follow-up. We construct multi-turn queries for each category either by augmenting existing datasets or by creating new examples with GPT-4 to avoid data leakage. To study the factors impacting multi-turn abilities, we create single-turn versions of the 1170 multi-turn queries and compare performance. Our evaluation of 11 well-known LLMs shows that while closed-source models generally surpass open-source ones, certain open-source models exceed GPT-3.5-Turbo in specific tasks. We observe significant performance degradation in multi-turn settings compared to single-turn settings in most models, which is not correlated with the models' fundamental capabilities. Moreover, we identify the distance to relevant content and susceptibility to error propagation as the key factors influencing multi-turn performance. MT-Eval is released publicly to encourage future research towards more robust conversational models.

Dense retrieval needs to learn discriminative text embeddings to represent the semantic relationship between query and document. It may benefit from the using of large language models (LLMs), given LLMs' strong capability on semantic understanding. However, the LLMs are pre-trained by text generation tasks, whose working pattern is completely different from representing texts as embeddings. As a result, it is imperative to study how to adapt LLMs properly so that they can be effectively initialized as the backbone encoder for dense retrieval. In this paper, we propose a novel approach, called LLaRA (LLM adapted for dense RetrievAl), which works as a post-hoc adaptation of LLM for the dense retrieval application. LLaRA consists of two pretext tasks: EBAE (Embedding-Based Auto-Encoding) and EBAR (Embedding-Based Auto-Regression), where the text embeddings from LLM are used to reconstruct the tokens for the input sentence and predict the tokens for the next sentence, respectively. LLaRA turns out to be simple, lightweight, and highly effective. It is applied to adapt LLaMA-2-7B (base) on the Wikipedia corpus, where it substantially improves the model's fine-tuned performances on a variety of dense retrieval benchmarks, like MSMARCO and BEIR. Our model and code will be made publicly available at BGE repository.

While rich, open-domain textual data are generally available and may include interesting phenomena (humor, sarcasm, empathy, etc.) most are designed for language processing tasks, and are usually in a non-conversational format. In this work, we take a step towards automatically generating conversational data using Generative Conversational Networks, aiming to benefit from the breadth of available language and knowledge data, and train open domain social conversational agents. We evaluate our approach on conversations with and without knowledge on the Topical Chat dataset using automatic metrics and human evaluators. Our results show that for conversations without knowledge grounding, GCN can generalize from the seed data, producing novel conversations that are less relevant but more engaging and for knowledge-grounded conversations, it can produce more knowledge-focused, fluent, and engaging conversations. Specifically, we show that for open-domain conversations with 10\% of seed data, our approach performs close to the baseline that uses 100% of the data, while for knowledge-grounded conversations, it achieves the same using only 1% of the data, on human ratings of engagingness, fluency, and relevance.