What Can I Do if My Scanner Seems Stuck?

Scanners allow you to make copies of documents to store on your PC. For example, you can use a scanner to make digital files of contracts or employee resumes for your files. When you need a copy immediately and the scanner isn't working, try troubleshooting it yourself before calling in a repair technician, as many scanner problems can be fixed quickly.

Shipping Lock

If your scanner is new and hasn't ever functioned properly, it's possible that the manufacturer put a shipping lock inside the machine. This lock helps the machine ship properly so none of the internal components are damaged. However, it also prevents you from completing a scan. Check your user manual to determine whether a shipping lock is installed in your scanner. One sign of a shipping lock issue is a clicking and grinding sound. Stop the scanner immediately if you hear this, and contact to manufacturer to ask how to remove the lock from your machine. Continuing to attempt a scan without removing it may damage your hardware.

Paper Issues

If you're feeding paper into your scanner, it may have jammed, which can prevent the machine from functioning properly. Most scanners have error lights to let you know whether something is wrong with the hardware. If you suspect a paper jam, gently remove any paper from the machine -- including that which may be stuck in the internal parts -- and then shut down the scanner. Power it back on and attempt to make another scan.

Old Scans

If many old scans are still being saved on the machine, it may prevent the scanner from creating a new image. Use the dialog box on the scanner, if present, and delete any old images, backing them up first on a drive, if necessary. If the scanner software operates on Windows instead of on the scanner itself, open the software on your PC, and then check to make sure the queue is clear from old images -- the process will vary depending on which scanner and software you're using. When you're done, try creating a new scan again. Remember to push each button once and wait for the machine to respond, as too many presses may overload the scanner and make it lag.


Before using your scanner, make sure the memory card is properly inserted and that it's locked in, if required. It shouldn't be full; it needs space for the machine to store the new scans. When you have problems with you scanner, try scanning a test document to see if another operation may succeed. If it's still failing, you may need to power cycle the scanner or even reinstall the software. Refer to your manual for instructions on how to properly reset your machine.