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National College Credit Recommendation Service

Board of Regents  |  University of the State of New York

NOCTI and Nocti Business Solutions (NBS) | Evaluated Learning Experience

21st Century Skills for Workplace Success (1437)

Formerly 21 Century Skills for Workplace Success (1337)
Course Category: 
NOCTI and NBS proctored test centers throughout the United States.

May 2012 - Present. 

Instructional delivery format: 
Proficiency exam
Learner Outcomes: 

Students will be able to Interpret and comprehend technical and general interest in written material; apply understanding of the material to job tasks; perform math operations using whole numbers, fractions, and percentages; use statistics (mean, mode, median, standard deviation) to monitor processes and quality of  performance; use mathematical reasoning to solve word problems and interpret graphics; use algebra-based formulas; determine purpose and audience; gather information; plan the format/layout; write a first draft; edit and revise to ensure document is complete, clear, concise, correct, courteous, and coherent; use effective communication skills; Provide and comprehend directions or instructions; give and respond to oral reports or presentations; participate in group or team discussions and engage in conversations with coworkers, supervisors, and clients; utilize word processing, spreadsheet, and database software; transfer the operating principles of one application to another similar application; use the knowledge of computer logic, operating systems, and basic troubleshooting techniques; Use social media appropriately and effectively, in personal and professional situations; Differentiate among types of problems (technical, human relations, ethical); use established methods of problem-solving and decision making in individual and group settings; apply previous learning to situations where problems must be solved or decisions made quickly; test solutions or decisions to determine effects or to identify related problems; identify the company’s mission and the individual employee’s contribution to that mission; identify how the company functions within the broad world of business, industry, and service; interpret organizational policies and procedures; explain the necessity and benefits/disadvantages of organizational change; explain basic economic concepts; exhibit responsibility; exhibit professional practices; explain basic legal and fiduciary obligations; cooperate in a pleasant and polite manner with clients, coworkers, and supervisors; exhibit flexibility and adaptability; work independently; exhibit willingness to learn; exhibit interest in making the organization more effective and productive; maintain work standards in the midst of change; identify ways in which individual employees represent the organization; exhibit a neat appearance and demonstrate elements required in professional settings; limit tardiness, early departures, and absences to legitimate and essential occasions; explain the importance of satisfactory attendance to the overall operation of the business; negotiate anticipated absences according to company policy; notify the supervisor of unanticipated absences; attend team meetings, focus on the topic/purpose, offer facts and ideas, and help others to contribute and look for ways to help others; recognize others for their contributions; let others know what is needed to get the job done; provide clear documentation of assignments, goals, and timelines; explain the importance of teamwork to the overall operation of the business; identify healthy practices and behaviors that will maintain or improve the health of self; identify ways to reduce or prevent injuries and illness; identify the characteristics of a successful entrepreneur; list the advantages and disadvantages of being an entrepreneur; identify aspects of owning or starting up a small business; calculate, track, and evaluate income and spending; evaluate savings and investment options to meet short and long term goals; analyze the costs and benefits of various types of credit and debt; and identify and evaluate types of risk and insurance.



Credit recommendation: 

In the lower division baccalaureate/associate degree category, 3 semester hours in Workplace Literacy or General Business (5/12) (12/16 revalidation).