What is the agreement used in the Universal Metric to Flow operation and is a commitment between service provider and customer?
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Universal Metric to Flow Universal Metric to Flow (UMF) technology enhances the ability to utilize Cisco NetFlow data for rapid traffic analysis. Developed by network performance management company, "SevOne", in early 2010 and announced at Cisco Live in Las Vegas in July that year, the UMF technology was designed to automate the performance troubleshooting workflow, a major problem within the industry. Universal Metric to Flow enables network operations to graph key network performance metrics from SNMP or network latency derived from IP SLA, observe a spike, highlight it, and drill down into the network traffic, providing immediate visibility into the cause of slow response times across a network.
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Service-level agreement A service-level agreement (SLA) is defined as an official commitment that prevails between a service provider and a client. Particular aspects of the service – quality, availability, responsibilities – are agreed between the service provider and the service user. The most common component of SLA is that the services should be provided to the customer as agreed upon in the contract. As an example, Internet service providers and telcos will commonly include service level agreements within the terms of their contracts with customers to define the level(s) of service being sold in plain language terms. In this case the SLA will typically have a technical definition in "mean time between failures" (MTBF), "mean time to repair" or "mean time to recovery" (MTTR); identifying which party is responsible for reporting faults or paying fees; responsibility for various data rates; throughput; jitter; or similar measurable details.
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IP Flow Information Export Internet Protocol Flow Information Export (IPFIX) is an IETF protocol, as well as the name of the IETF working group defining the protocol. It was created based on the need for a common, universal standard of export for Internet Protocol flow information from routers, probes and other devices that are used by mediation systems, accounting/billing systems and network management systems to facilitate services such as measurement, accounting and billing. The IPFIX standard defines how IP flow information is to be formatted and transferred from an exporter to a collector. Previously many data network operators were relying on Cisco Systems' proprietary NetFlow technology for traffic flow information export.
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Customer acquisition cost Customer Acquisition Cost is the cost associated in convincing a customer to buy a product/service. This cost is incurred by the organization to convince a potential customer. This cost is inclusive of the product cost as well as the cost involved in research, marketing, and accessibility costs. This is an important business metric. It plays a major role in calculating the value of the customer to the company and the resulting return on investment (ROI) of acquisition. The calculation of customer valuation helps a company decide how much of its resources can be profitably spent on a particular customer. In general terms, it helps to decide the worth of the customer to the company.
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One-to-one (data model) In systems analysis, a one-to-one relationship is a type of cardinality that refers to the relationship between two entities (see also entity–relationship model) A and B in which one element of A may only be linked to one element of B, and vice versa.
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Joint Inter-Domain Management Joint Inter-Domain Management (JIDM) task force, jointly sponsored by X/Open and the Network Management Forum, has defined a mapping between SNMP, CMIP and CORBA.
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Standardized service contract The standardized service contract is a software design principle applied within the service-orientation design paradigm to guarantee that service contracts within a service inventory (enterprise or domain) adhere to the same set of design standards. This facilitates standardized service contracts across the service inventory.
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Conditional Access Directive Directive 98/84/EC of the European Parliament and of the Council of 20 November 1998 on the legal protection of services based on, or consisting of, conditional access is a European Union directive in the field of intellectual property law, made under the internal market provisions of the Treaty of Rome. The Directive covers "conditional access services", which are defined as television or radio broadcasts or internet services to which "access [...] in an intelligible form is made conditional upon prior individual authorisation" and payment. Examples are pay-per-view and encrypted television and internet sites which charge for access.
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Minute of Agreement A Minute of Agreement is a legal procedure available in Scotland. It is a document drawn up between two or more parties in the presence of their solicitors, without the need for formal court action. In its usual format it will contain numbered paragraphs which record formal but legally binding provisions that each party has agreed to be bound by. If it contains any provision which is enforceable in Scotland it can be registered in other parts of the United Kingdom for recognition and enforcement. A Minute of Agreement can also be registered for recognition and enforcement in EU Member States or non-EU European Free Trade Association (EFTA) countries. A separate arrangement applies to Gibraltar. A foreign equivalent may also be known as an Authentic Instrument.
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Network performance Network performance refers to measures of service quality of a network as seen by the customer.
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Universal Verification Methodology The Universal Verification Methodology (UVM) is a standardized methodology for verifying integrated circuit designs. UVM is derived mainly from the OVM (Open Verification Methodology) which was, to a large part, based on the eRM (e Reuse Methodology) for the e Verification Language developed by Verisity Design in 2001. The UVM class library brings much automation to the SystemVerilog language such as sequences and data automation features (packing, copy, compare) etc., and unlike the previous methodologies developed independently by the simulator vendors, is an Accellera standard with support from multiple vendors: Aldec, Cadence, Mentor Graphics, and Synopsys.
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Universal Disk Format Universal Disk Format (UDF) is a profile of the specification known as ISO/IEC 13346 and ECMA-167 and is an open vendor-neutral file system for computer data storage for a broad range of media. In practice, it has been most widely used for DVDs and newer optical disc formats, supplanting ISO 9660. Due to its design, it is very well suited to incremental updates on both recordable and (re)writable optical media. UDF is developed and maintained by the Optical Storage Technology Association (OSTA).
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Most-Favoured-Customer Clause A Most-Favoured-Customer Clause (MFC) is a contractual arrangement between company and customer that guarantees the customer the best price the company gives to anyone. The MFC prevents a company from treating different customers differently in negotiations.
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ISO 20022 ISO 20022 is an ISO standard for electronic data interchange between financial institutions. It describes a metadata repository containing descriptions of messages and business processes, and a maintenance process for the repository content. The standard covers financial information transferred between financial institutions that includes payment transactions, securities trading and settlement information, credit and debit card transactions and other financial information.
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Universal Service Fund The Universal Service Fund (USF) is a system of telecommunications subsidies and fees managed by the United States Federal Communications Commission (FCC) intended to promote universal access to telecommunications services in the United States. The FCC established the fund in 1997 in compliance with the Telecommunications Act of 1996. The fund reported a total of $7.82 billion in disbursements in 2014, divided among its four programs. The fund is supported by charging telecommunications companies a fee which is set quarterly. As of the third quarter of 2016, the rate is 17.9% of a telecom company's interstate and international end-user revenues.
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Burstable billing Burstable billing is a method of measuring bandwidth based on peak use. It also allows usage to exceed a specified threshold for brief periods of time without the financial penalty of purchasing a higher committed information rate (CIR, or "commitment") from an Internet service provider (ISP).
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Capacity management Capacity management is a process used to manage information technology (IT). Its primary goal is to ensure that IT resources are right-sized to meet current and future business requirements in a cost-effective manner. One common interpretation of capacity management is described in the ITIL framework. ITIL version 3 views capacity management as comprising three sub-processes: business capacity management, service capacity management, and component capacity management (known as resource capacity management in ITIL version 2).
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Customer to customer Customer to customer (C2C) markets provide an innovative way to allow customers to interact with each other. Traditional markets require business to customer relationships, in which a customer goes to the business in order to purchase a product or service. In customer to customer markets, the business facilitates an environment where customers can sell goods or services to each other. Other types of markets include business to business (B2B) and business to customer (B2C).
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Handshake deal A handshake deal is a verbal commitment to a transaction. For the deal or agreement to become binding: one must witness the deal take place, have a follow up email or some form of communication to the other party, have any correspondence or other documentation that could be used as "evidence" in court or other legal needs, and/or begin to perform to the agreements in the deal.
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Telecoms &amp; Internet converged Services &amp; Protocols for Advanced Networks Telecoms &amp; Internet converged Services &amp; Protocols for Advanced Networks
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Integration Reference Point An Integration Reference Point is a 3GPP standard and a concept for defining management interfaces. The purpose is to promote wider adoption of standardized management interfaces in telecommunications networks. The IRP concept provids for protocol and technology neutral modelling as well as protocol specific solution sets.
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Demand priority Demand priority is a media-access method used in 100BaseVG, a 100 megabit per second (Mbit/s) Ethernet implementation proposed by Hewlett-Packard (HP) and AT&T Microelectronics, later standardized as IEEE 802.12. Demand priority shifts network access control from the workstation to a hub. This access method works with a star topology.