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1aiu3lrqi | Hey IT! Our network printer keeps disconnecting. | Hey IT! Our network printer keeps disconnecting intermittently and requires manual IP reconfiguration each time. It's becoming quite a hassle, especially during busy hours. A few folks in the office have mentioned they're experiencing the same issue. Could you look into this? Thanks! | Medium | Network | 2024-10-28T18:36:55.004Z | |
kz5mjjpox | Re: [Acme IT] Re: Ticket #98765 - Access Issue with Shared Network Drive | This is a follow-up to your previous request #98765 "Access Issue with Shared Network Drive"
Hello!
I'm having trouble accessing the shared network drive. It used to work fine, but now I'm getting permission errors that seem quite complex. I believe it might require a detailed audit and manual adjustment to resolve.
Here's a screenshot of the error message (https://acme.co/share/error-screenshot) . I've tried basic troubleshooting steps like checking my network connection and restarting my computer.
Thanks, and please let me know if there's anything else I should try! | High | Network | 2024-10-28T18:36:56.156Z | |
86eza0fwq | Software Conflict Causing App Crashes | Hey team! :wave: We're experiencing some intermittent crashes on specific user machines. It seems like there might be a software conflict. Could you help us out with a detailed log analysis and some manual configuration adjustments? Thanks a ton! :pray: | High | Software | 2024-10-28T18:36:54.644Z | |
jtw509e3n | [email protected] Google Calendar Setup Assistance | We need to set up a new Google Calendar for team scheduling. Please assist with the following steps: - Creating the calendar - Sharing with team members - Setting permissions | Medium | Software | 2024-10-28T18:36:54.524Z | |
tso616mbn | Software Access: Asana Project for Jordan Smith | Jordan Smith is part of the Project Management team and requires access to the Asana project to coordinate tasks and timelines effectively. | Medium | Software | 2024-10-28T18:36:54.816Z | |
6bqwkmxi1 | Email client sync issue | Email client fails to sync with server due to suspected corrupted profile requiring manual profile reconstruction and data recovery | High | Software | 2024-10-28T18:36:54.210Z | |
cythbyl5p | Access Request: DB Storage Folder - [email protected] | Notification from Acme IT
Acme IT Image
This Access Request alert is to inform you that a request for access to the DB storage folder has been submitted.
The request details include:
Requester: [email protected] ([email protected])
By: Service Account ([email protected])
Date: Mon, Oct 16 2023 14:32 UTC
Access Center is not enabled for this request. Access Center can provide additional details, investigation options, and approval recommendations. To enable, turn on access requests in the request detail page.
Go to Request Details
You have received this important update about your Acme IT account because you are the designated admin recipient for this request type. You can turn off these alerts or change the email recipients in the Requests section of the Admin Console.
Acme LLC 123 Innovation Drive Tech City, TX 75001
--
You received this message because you are subscribed to the Acme Groups "IT Support" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. | Medium | Account | 2024-10-28T18:37:00.150Z | |
u43q44ro8 | Assistance Needed: Password Reset for Email Account | I am unable to access my email account as I have forgotten the password. Could you please assist me in resetting it? | Medium | Account | 2024-10-28T18:36:54.838Z | |
nay58n9jf | Intranet Navigation Assistance | Hello IT Team, I've been trying to access and navigate the company intranet but I'm having some trouble finding my way around. Could you provide some guidance or resources that might help? I'm hoping to get familiar with it soon as I have some tasks that require its use. Appreciate your help! -- Alex Jordan | Marketing Specialist | Medium | Training | 2024-10-28T18:36:54.857Z | |
2apbmy56h | Workstation Security Configuration: Inconsistent Application of Group Policies | Hello IT Team, I've noticed that the group policies on my workstation are not being applied consistently. Some security settings seem to revert to default after a restart, and certain applications are not being restricted as expected. This inconsistency is causing potential security vulnerabilities. Could you please investigate and ensure that the correct group policies are enforced across all workstations? Thank you! | High | Security | 2024-10-28T18:36:55.126Z | |
1sj8czs0k | Persistent Authentication Failures with MFA | I'm experiencing persistent authentication failures with our multi-factor authentication system. This issue requires a detailed investigation and manual synchronization of my user credentials across multiple platforms. Please assist at your earliest convenience. | High | Security | 2024-10-28T18:37:12.056Z | |
l0nhq0pys | JIRA Board Access Request | Hi IT Team, Alex ([email protected]) will be collaborating with the Product Development team for the upcoming quarter, so he needs access to the following tools: JIRA- the Product Development Board. His Manager, Sam, is cc'd to provide manager approval. Please let me know if you have any questions or need additional information! Thanks, -- Jamie Lee | Manager, Product Development | She/Her Acme Co • Help Center • Submit a ticket | Medium | Account | 2024-10-28T18:37:13.104Z | |
fs7blkcux | Alert: Inconsistent VPN Connectivity - Network Analysis Required | Notification from Acme Network Services
Acme Network Image
This Inconsistent VPN Connectivity alert is to inform you that a user is experiencing irregular VPN connections that require detailed network analysis and manual configuration adjustments on both client and server sides.
The alert details include:
User: John Doe ([email protected])
By: Network Monitoring System ([email protected])
Date: Wed, Oct 25 2023 14:22 UTC
Network Analysis is not enabled for this rule. Network Analysis can provide additional details, investigation options, and remediation recommendations. To enable, turn on network analysis in the rule detail page.
Go to Rule Details
You have received this important update about your Acme Network account because you are the designated admin recipient for this alert type. You can turn off these alerts or change the email recipients in the Rules section of the Admin Console.
Acme Corp 1234 Elm Street Springfield, USA
--
You received this message because you are subscribed to the Acme Groups "Network Support" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. | High | Network | 2024-10-28T18:37:15.783Z | |
udgjhvvof | Access Issue with Internal Web Application - Browser Compatibility | User unable to access a specific internal web application due to suspected browser compatibility issues. Detailed investigation and manual configuration of browser settings required. Potential application-side adjustments may also be necessary. Please advise on the best course of action to resolve this issue. | High | Software | 2024-10-28T18:37:11.982Z | |
zuj1ksh92 | Software License Activation Failures | Hi there, I'm experiencing persistent software license activation failures on multiple devices. Could you please investigate this issue in detail? It seems like there might be some communication problems with the licensing server. I would appreciate your help in resolving this manually to ensure compliance with our licensing terms. Thanks! | High | Licensing | 2024-10-28T18:37:10.453Z | |
3t5ctolft | Slack Workspace Access Request | Hi,
Could you please grant me access to the Slack workspace for our team? I need it to collaborate on ongoing projects and communicate with team members.
Best,
Alex | Medium | Communication | 2024-10-28T18:37:12.426Z | |
t7wx0vxws | Google Calendar Setup Instructions | Hi team, I'm trying to set up a personal Google Calendar to better manage my individual tasks, but I'm not sure where to start. Could you provide me with some step-by-step instructions or point me to a guide? Thanks a bunch! :) | Low | Training | 2024-10-28T18:37:10.381Z | |
xka1oq83l | Updating Personal Profile on Intranet | Hi Team, Can you please provide instructions on how to update my personal profile information on the company intranet? Please let me know if you need any other information. Best, Jamie Lee | HR Coordinator • New York, NY • they/them | Medium | Software | 2024-10-28T18:37:10.397Z | |
7hi2b0jlw | Access Request for DBox Team Folder | Hey IT team, We need access to the DBox Team Folder for our project collaboration. Please follow the instructions in the link below to grant access. Our team is ready to test the access permissions to ensure everything is set up correctly. https://acme.co/support/dbox-access-guide | Medium | Account | 2024-10-28T18:37:13.185Z | |
gmeni3ax4 | Intermittent Slow Internet Connection on Office Floor: Requires On-Site Network Assessment and Configuration Adjustment | We've been experiencing intermittent slow internet connection on the office floor. An on-site network assessment and configuration adjustment is required to resolve this issue. Please coordinate with the network team to schedule a visit and perform the necessary adjustments. Ensure that all network devices are checked and optimized for performance. If additional equipment is needed, please submit a request to [Procurement](https://acme.co/procurement) for approval. | High | Network | 2024-10-28T18:37:13.105Z | |
aacw7k9cy | Jane ([email protected]) is requesting access to Adobe CC Suite | Jane ([email protected]) is requesting access to Adobe CC Suite
Jane ([email protected] mailto:[email protected]), a graphic designer on the Acme team, is requesting access to Adobe CC Suite to enhance her design capabilities and collaborate on creative projects.
https://adobe.acme.co/access-request
Jane ([email protected] mailto:[email protected]), a graphic designer on the Acme team, is requesting access to Adobe CC Suite to enhance her design capabilities and collaborate on creative projects.
Grant Access https://adobe.acme.co/grant-access
Acme Corporation
123 Innovation Drive, Suite 100, Metropolis, NY 12345 USA https://adobe.acme.co/contact | Medium | Software | 2024-10-28T18:37:31.599Z | |
gkytppr0s | Wi-Fi Connection Issue on Device | I'm unable to connect to the corporate Wi-Fi network. It seems to be a device-specific configuration issue. Could you look into this and help adjust the network settings and security protocols? | Medium | Network | 2024-10-28T18:37:24.743Z | |
mv9kgzmqh | Access Request for JIRA Dashboard | Hi there, I've just joined the Product team and need access to the JIRA Dashboard. Could you assist with this? Appreciate it! | Medium | Software | 2024-10-28T18:37:24.650Z | |
orxom500k | Request for Access to Marketing Shared Drive | Attention Acme IT,The marketing team requires access to a shared network drive to enhance collaboration and streamline our workflow. Please review the request details below and grant the necessary permissions to ensure seamless access for all team members.Request: "Access to Marketing Shared Drive"Requested By: Marketing TeamEffective Date: 2024-10-01Date and Time Submitted: 2024-09-25T11:30:00.000-07:00 PST (Acme Server Time Zone)Team: MarketingEmail: marketing.team@acme.co---------------------------------------------------------------This email was generated from Acme's internal request system on behalf of the Marketing Department. Please DO NOT REPLY to this email. | Medium | Network | 2024-10-28T18:37:26.090Z | |
2odolt3km | Fwd: Access Request for Photoshop & Illustrator Tools | Hi IT - Wanted to make sure you were aware of this notice: ---------- Forwarded message --------- From: Adobe <[email protected]> Date: Tue, Oct 10, 2023 at 10:15 AM Subject: Access Request for Photoshop & Illustrator Tools To: <[email protected]> Get more details inside. Please forward this email to your IT department. This is a reminder that we’ll be granting access to Adobe Photoshop and Illustrator tools on October 12, 2023, at 9:00 a.m. (PT). Failure to take the necessary steps below may result in delays in accessing these tools: * This update only applies to users with active Adobe Creative Cloud subscriptions. * Users may encounter the message “Access Denied” when trying to open Photoshop or Illustrator after the access update. If this occurs, ensure your subscription is active and try logging out and back into your Adobe account. * If your Adobe account is managed by your organization, there is no action required on your part in updating access permissions. * If you’re leveraging Adobe Enterprise ID, you’ll need to verify your account details. * If your Adobe account is linked to a personal email, you may need to initiate a manual update from your account settings on October 12, 2023, after 9:00 a.m. (PT). Access it and a copy of our new access policy here (http://app.go.adobe.com/e/er?s=1426&lid=11225&elqTrackId=92d76358302b4038a5becde096401dea&elq=f03455acdbba420d8d6d707a20233c79&elqaid=18903&elqat=1) . If your IT department does not have access to the Adobe Admin Console, please forward them the instructions. * If your Adobe account is not linked to an organization or if you need further assistance to complete this change, contact Adobe Support directly to manually update your access by October 12, to ensure you’re able to continue using Photoshop and Illustrator. *If you're not logged into the Adobe Admin Console, you'll be asked to enter your credentials when accessing the link(s). Adobe 345 Park Avenue San Jose, CA 95110 (800) 833-6687 Want to change how you receive these emails? You can update your preferences (http://go.adobe.com/customersubscription?elqTrackId=82a702c7793c4a0091876a0ac12cbb1b&elq=f03455acdbba420d8d6d707a20233c79&elqaid=18903&elqat=1&elqCampaignId=69212&elqcst=272&elqcsid=2580) or unsubscribe from this list (http://go.adobe.com/customersubscription?elqTrackId=2f2add3195fe450bb8a282e01004a2d2&elq=f03455acdbba420d8d6d707a20233c79&elqaid=18903&elqat=1&elqCampaignId=69212&elqcst=272&elqcsid=2580) . -- Jane Doe | Creative Team Lead Acme Co (https://acme.co/) • New York, NY • she/her | Medium | Software | 2024-10-28T18:37:37.114Z | |
fnvia712j | Access Request for SFDC Platform | Hi IT Team, Hope you're all doing well. I've been informed that I should have access to the SFDC Platform for our upcoming sales initiatives, but it seems I don't have the necessary permissions. I've attached a screenshot of the error message I receive when trying to log in. Please advise on how to proceed. Many thanks, Alex | Medium | Account | 2024-10-28T18:37:24.834Z | |
ky6gqsgnr | Intermittent Data Loss in Cloud Application | I am experiencing intermittent data loss in our cloud-based application, which seems to be due to synchronization issues. This requires a detailed investigation and manual reconciliation of data discrepancies across multiple user accounts and devices. | High | Software | 2024-10-28T18:37:24.461Z | |
cvf932pt2 | Cloud Tool Access Issue | Hi, I'm having trouble accessing the cloud-based collaboration tool, __AcmeCollab__. It seems like there might be an issue with my account provisioning. I should have access to the project management features, but they're currently unavailable. Could someone look into my account settings and permissions to resolve this? Thanks. | High | Account | 2024-10-28T18:37:24.686Z | |
w163exwly | Remote Desktop Access Instructions | Hello,
I hope this message finds you well! Could I please get instructions on how to access the remote desktop for the first time?
Thank you!
Jordan
--
Jordan Smith | IT Support Specialist
Acme Co (http://www.acme.co/) ● New York, NY | Medium | RemoteWork | 2024-10-28T18:37:25.620Z | |
rq9cpafv3 | Troubleshooting Slow Internet on Company Laptop | Hello,
We are reaching out to assist you with the slow internet connection issue on your company-issued laptop. Please follow these troubleshooting steps: 1. Restart your laptop and router. 2. Check for any available updates for your operating system and install them. 3. Ensure no bandwidth-heavy applications are running in the background. 4. Try connecting to a different network to see if the issue persists. If the problem continues, please email [email protected] for further assistance.
Thanks!
Acme IT
--
This email was sent to you because an Acme IT administrator listed you as the recipient. If you believe this was sent in error, please contact your Acme IT administrator. If you are unsure who this is, please contact your Helpdesk or IT Team. | Medium | Network | 2024-10-28T18:37:26.777Z | |
hi50xah0r | Access Request for SF Platform | Hi, I need to request access to the SF Platform. Thanks, Alex Johnson | Medium | Account | 2024-10-28T18:37:45.501Z | |
ngvy8khs5 | Slow Internet Connection Troubleshooting | User is experiencing slow internet connection on personal desktop computer. Internet speed is significantly reduced, affecting work efficiency. Requesting detailed troubleshooting steps to resolve the issue. Slow connection persists despite restarting the router and computer. | Medium | Network | 2024-10-28T18:37:45.809Z | |
ejw6honqh | Request for Instructions on Reporting a Suspected Phishing Email | I received a suspicious email in my company inbox that appears to be a phishing attempt. Could you please provide the steps to report this within our organization? | Medium | Security | 2024-10-28T18:37:47.055Z | |
v8dysfnx0 | Acme: Firewall Configuration Request: FW-WS-2023 Workstation Firewall Setup | Firewall Configuration Request
Account Acme
Request Id FW-WS-2023
Request Title Workstation Firewall Setup
Request Type Configuration
Request Schedule As soon as possible
User [email protected]
Click here (https://support.acme.co/firewall-setup) for more information.
This email was automatically generated by Acme IT Support because a configuration request was submitted on your account.
If you have questions about this email communication, please contact the Acme IT Support at 1.800.123.4567 or [email protected] .
Click here (https://support.acme.co/user-preferences) to update your user notification preferences. | Medium | Software | 2024-10-28T18:37:47.989Z | |
jfawebid6 | Assistance Required for Syncing Google Calendar with Scheduling System | Hello! I am reaching out hoping to get some assistance with syncing a newly created Google Calendar with our company-wide scheduling system. The integration seems to be having issues, and it's crucial for our team to have this calendar in sync to avoid any scheduling conflicts. We have tried the usual troubleshooting steps, but the problem persists. Could you please look into this at your earliest convenience? Thank you for your help! -- Alex Johnson | Operations Coordinator Acme Co (https://acme.co/alex-johnson) • New York, NY | Medium | Software | 2024-10-28T18:37:47.377Z | |
w41gfxeb2 | Assistance Needed for Data Restoration | Hey team, I accidentally deleted some critical project files and need help restoring them from our backup. These files are essential for our current project, and I need to recover them as soon as possible. Could you guide me through the process or handle the restoration? Thanks in advance! | High | Software | 2024-10-28T18:37:46.283Z | |
0k8ro1kdx | Virtual Backgrounds Not Loading in Video Conferencing Software | I'm having persistent issues with my video conferencing software where the virtual backgrounds fail to load correctly. It seems to require a detailed investigation and manual adjustment of the software settings. Could you also check if there are any updates needed for my graphics drivers? | Medium | Software | 2024-10-28T18:37:46.244Z | |
hmth9114b | Critical Software Update Installation Issue | Hello IT Team!
I'm having trouble installing a critical software update due to what seems to be a system registry corruption. Could someone look into this and manually repair the registry entries? It's crucial for the update to be installed to maintain system stability.
Thanks a lot!
Best,
Jordan
--
Jordan Smith | Senior Analyst
Acme Co (https://acme.co/) • New York, NY
CONFIDENTIALITY NOTICE: The contents of this email message and any attachments are intended solely for the addressee(s) and may contain confidential and/or privileged information and may be legally protected from disclosure. If you are not the intended recipient of this message or their agent, or if this message has been addressed to you in error, please immediately alert the sender by reply email and then delete this message and any attachments. If you are not the intended recipient, you are hereby notified that any use, dissemination, copying, or storage of this message or its attachments is strictly prohibited.
DISCLAIMER: Email Does Not Constitute a Binding Agreement. This email does not constitute an agreement to conduct transactions by electronic means and does not create any legally binding contract or enforceable obligation in the absence of a fully signed written contract. Any contract terms contained in this email are subject to approval by Acme Co and are not binding until Acme Co provides such approval in writing. | High | Software | 2024-10-28T18:37:54.983Z | |
7dcfxsag7 | John Doe - Remote Desktop Connection Issues | Attention Acme IT,\n\nPersistent issues have been detected with the remote desktop connection, causing intermittent drops that require detailed investigation. Please review the information below and determine if any manual configuration of network settings and firewall rules is necessary on both client and server machines to resolve the issue.\n\nTransaction: "Connection Drop: John Doe"\nWorkday ID: 1234567890abcdef1234567890abcdef\nEffective Date: 2024-11-01\nDate and Time Reported: 2024-10-30T10:15:00.000-07:00 PST (Acme Server Time Zone)\n\nWorker: John Doe\nWorker Type: EE\nEmail: [email protected]\n\n---------------------------------------------------------------\nThis email was generated from Acme IT Support on behalf of Acme HR.\nPlease DO NOT REPLY to this email. | High | Network | 2024-10-28T18:37:48.562Z | |
s4919bn8c | Access Issue with Internal Database | Hey team! I'm having trouble accessing a specific internal database and I suspect it might be due to a complex role-based access control misconfiguration. It seems like my user roles and permissions might need a detailed investigation and manual adjustment. Could you please look into this? Thank you! -- Thanks, Alex Johnson | Data Analyst, Business Intelligence | High | Software | 2024-10-28T18:37:46.237Z | |
ng61hwqba | Multi-Factor Authentication Setup | Could you please provide instructions on setting up multi-factor authentication for my company email account? | Medium | Account | 2024-10-28T18:38:03.180Z | |
jqe2pb7of | Request Access to Slack Channels | Hello, Would you please grant me access to the company chat channels on Slack? Thank you! | Medium | Communication | 2024-10-28T18:38:03.230Z | |
uvsiwf9kz | Access Request for Illustrator & InDesign Tools | Hi IT! I need access to Adobe Illustrator and InDesign for a project I'm working on. I've checked the software portal, but couldn't find these tools listed for installation. Could you guide me on how to get access to these applications? If there's a specific process or form I need to fill out, please let me know. I've attached a screenshot of the software portal for your reference. Looking forward to your assistance! Thanks! | Medium | Software | 2024-10-28T18:38:04.916Z | |
wgb8znxg0 | Instructions for Configuring Company Email on New Mobile Device | Hello! I need instructions on how to configure my company email on a new mobile device. Please provide the necessary steps or any required settings. | Medium | Communication | 2024-10-28T18:38:03.625Z | |
9wkuwgdlj | Zoom Meeting Host Access Request | I need host access for an upcoming Zoom meeting scheduled for next week. Please grant the necessary permissions to my account. | Medium | Communication | 2024-10-28T18:38:03.247Z | |
qsaltut8o | Automated Backup Software Failing to Complete Scheduled Backups | Hi there. I've been having persistent issues with our automated backup software. It seems that the scheduled backups are failing to complete. I believe it might require a detailed investigation and possibly some manual configuration of the backup settings. Additionally, there might be a need to adjust storage allocation and permissions. Can someone assist with this? Thanks! -- Alex Johnson | IT Specialist Acme Co (http://www.acme.co) - New York, NY 212.555.0199 | High | Software | 2024-10-28T18:38:04.469Z | |
6l81v8qok | Access to Virtual Machine Instances | Hello, I'm unable to access specific virtual machine instances in our cloud environment. It seems there might be some complex misconfigurations with the network security groups. Could you please investigate and manually adjust the firewall rules and access controls? I need this resolved to continue my work. Best regards, Jamie Doe | High | Network | 2024-10-28T18:38:04.045Z | |
4ya94xs9y | Digital Certificate Authentication Issue | Hi, I'm experiencing persistent issues with digital certificate authentication for secure email communication. It seems to require a detailed investigation and possibly a manual reconfiguration of the certificate settings. There might also be a need for reissuance of certificates. Could you please look into this? Thanks, | High | Security | 2024-10-28T18:38:04.675Z | |
on9k2c52p | Automated Data Backups Setup | I need instructions on setting up automated data backups using the company-approved software. | Medium | Software | 2024-10-28T18:38:03.196Z | |
7rh5ne450 | Instructions for Configuring Multiple Monitors | Hi! I need some guidance on how to attach and configure multiple monitors to my workstation. Could someone assist me with this? Thanks! | Medium | Hardware | 2024-10-28T18:38:04.482Z | |
vk3ingxil | Request: Data Restoration Instructions - [email protected] | Notification from Acme Backup System
Acme Backup Image
This Data Restoration Request is to inform you that instructions are needed to restore data from a backup using company-approved software.
The request details include:
Requester: [email protected]
By: John Doe Admin ([email protected])
Date: Thu, Oct 12 2023 10:15 UTC
The Backup System is not configured for automatic restoration. Manual intervention is required to proceed with data recovery. To enable, follow the instructions in the software manual.
Go to Software Manual
You have received this important update about your Acme Backup System because you are the designated admin recipient for this request type. You can turn off these notifications or change the email recipients in the Settings section of the Admin Console.
Acme Co 1234 Elm Street Springfield, USA
--
You received this message because you are subscribed to the Acme Co "Data Management" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. | Medium | Software | 2024-10-28T18:38:18.836Z | |
4xbchwyli | Access Issue - Internal Application | Owner: John Doe
Application: InternalAppX
Issue: Unable to access due to suspected complex API integration issues. Requires detailed investigation and manual adjustment of API configurations and authentication protocols. | High | Software | 2024-10-28T18:38:15.111Z | |
kqzbzny9x | MFA Setup for VPN Access | Hello IT Pals, I need instructions on setting up multi-factor authentication for accessing the company VPN. Thanks! | Medium | Security | 2024-10-28T18:38:14.934Z | |
4t7a56z0d | Intermittent Data Replication Failures in SDS | Hey IT,
I'm experiencing persistent issues with our software-defined storage system where data replication fails intermittently. This requires a detailed investigation and manual adjustment of the replication settings. There might also be a need for a hardware inspection to ensure everything is functioning correctly. Could you please look into this? It's crucial for maintaining our data integrity and system performance.
Thanks,
Alex | High | Software | 2024-10-28T18:38:15.873Z | |
ingsgdimf | GH Repos Access Request | Hey IT Team, Can I get access to the GitHub repositories for the new project? Thanks! | Medium | Account | 2024-10-28T18:38:14.848Z | |
1exm9vdsi | Troubleshooting Google Calendar Sharing Permissions | Hello, I am experiencing issues with Google Calendar sharing permissions not syncing with external clients. Could you please assist in resolving this? Thank you, Alex Johnson | Medium | Software | 2024-10-28T18:38:15.063Z | |
nhz419gih | Multi-Factor Authentication Setup | Hi Team, Could you please provide instructions on setting up multi-factor authentication for accessing the company's cloud storage service? I want to ensure my account is secure. Thanks! -Alex | Medium | Security | 2024-10-28T18:38:15.075Z | |
6qxzkta3q | Fwd: URGENT - Assistance Required - Issue Accessing Shared Network Drive | Hi IT Team, I'm experiencing an issue with accessing the shared network drive. Despite using the correct credentials and having the necessary permissions, I'm unable to map the drive. Could you please assist? Thank you. ---------- Forwarded message --------- From: John Doe <[email protected]> Date: Mon, Oct 16, 2023 at 9:30 AM Subject: URGENT - Assistance Required - Issue Accessing Shared Network Drive To: [email protected] <[email protected]> Hello IT Support, I've been trying to map the shared network drive on my computer, but I keep encountering an error message stating that access is denied. I've double-checked my credentials and confirmed with my manager that I have the appropriate permissions. Could you please look into this matter at your earliest convenience? Thank you. John Doe IT Specialist Acme Co. 1234 Elm Street, Suite 100 Springfield, IL 62701 (o) 217-555-0199 acme.co | Urgent | Network | 2024-10-28T18:38:18.093Z | |
96xv441y5 | Request: Instructions for Multi-Factor Authentication Setup | Hello, Please may I have the instructions for setting up multi-factor authentication for accessing the company's project management software? I want to ensure my account is secure. Approver: Sarah Thanks! Kind regards, Alex Johnson | Medium | Security | 2024-10-28T18:38:15.249Z | |
q82kfaa3x | Hey IT! Need help with Google Calendar event duplication across multiple accounts. | Hey IT! We're experiencing an issue with Google Calendar where events are being duplicated across multiple user accounts. Could you assist us in resolving this? Thanks! | Medium | Software | 2024-10-28T18:38:15.114Z | |
l9p6pnvxf | Access Request for Trello Board | Please grant access to the "Marketing Campaigns" Trello board for the new team members. They need to collaborate on upcoming projects and require viewing and editing permissions. | Medium | Software | 2024-10-28T18:38:30.666Z | |
dg5tagyqt | Access Request for Premiere Pro Video Editing Tools | I'm trying to access Premiere Pro for video editing, but it seems like I don't have the necessary permissions to use the software. When I attempt to open it, a message pops up saying I need admin rights. I've checked with my team, and they confirmed that I should have access. Is there a specific setting or security control that's blocking my access? I also tried reinstalling the software, but the issue persists. | Medium | Software | 2024-10-28T18:38:31.848Z | |
4minv4wej | Assistance Required for Configuring Multi-Factor Authentication on Legacy Systems | We're experiencing compatibility issues while trying to configure multi-factor authentication on our legacy systems. The current setup doesn't support the new authentication protocols, and we need guidance on how to proceed without compromising security. | High | Security | 2024-10-28T18:38:30.667Z | |
7tiogm37z | Set Up Multi-Factor Authentication for HR Portal | Hi IT Team, I hope this message finds you well. I'm reaching out to request detailed instructions on how to set up multi-factor authentication for accessing the company's HR portal. Ensuring the security of our HR data is a top priority, and I want to make sure I'm following the correct procedures. Could you please provide a step-by-step guide or direct me to the appropriate resources? Thank you for your assistance! Best, [Your Name] | Medium | Security | 2024-10-28T18:38:31.539Z | |
gsbql2au5 | Project: CRM Access Issue | Collaborate with IT to investigate and resolve OAuth token misconfiguration preventing access to cloud-based CRM. Current authentication settings and token refresh protocols require manual adjustment for proper functionality. | High | Software | 2024-10-28T18:38:32.610Z | |
jp7in6v9s | Access Denied Errors on Shared Network Drive | Hey team! I'm running into some issues with access denied errors when trying to open files on our shared network drive. I've double-checked my permissions, and everything seems to be in order. Not urgent, but would appreciate some help when you get a chance. Thanks! | Low | Network | 2024-10-28T18:38:31.172Z | |
dn74utk13 | Persistent Issues with Biometric Authentication System | User experiencing persistent issues with biometric authentication system failing to recognize fingerprints, requiring detailed investigation and manual recalibration of the fingerprint scanner hardware and software settings. Request details: Requester email: [email protected] Requester name: Jane Doe Requester department: IT Support Application affected: Biometric Authentication System Issue reported at: 2024-05-06T10:30:00-07:00 Request note: System fails to recognize fingerprints consistently, affecting user access. Manual recalibration needed for both hardware and software settings. Request review details: Reviewed by: [email protected] Reviewed at: 2024-05-06T11:00:00-07:00 Review status: PENDING Fulfillment details: Fulfillment channel: in-person support Executed at: 2024-05-06T11:30:00-07:00 | High | Hardware | 2024-10-28T18:38:33.895Z | |
8ac6h0kwd | DBox File Sharing Access | Requesting access to DBox File Sharing Service | Medium | Account | 2024-10-28T18:38:30.262Z | |
g5ox12x1v | [email protected] VPN Connection Instructions Request | I need assistance with connecting to the company VPN for remote work access. Please provide detailed instructions on how to set up and connect to the VPN. Thank you! | Medium | RemoteWork | 2024-10-28T18:38:30.779Z | |
z9uwss9bt | Access Request for DBox Shared Workspace | I need access to the DBox Shared Workspace for the upcoming project collaboration. Please grant permissions to [email protected]. | Medium | Account | 2024-10-28T18:38:30.618Z | |
wl2k7c69q | Password Reset Instructions for Project Management Software | Instructions needed for resetting a forgotten password for the company's project management software. | Medium | Software | 2024-10-28T18:38:45.298Z | |
gsxpqf8no | Access Issue with Internal File Server | 3:15 PM
**John Doe **
Hi IT Team, hope you're all doing well! I'm encountering a bit of a snag and was hoping you could assist or point me in the right direction. I'm unable to access a specific internal file server, and I suspect it might be due to a complex Active Directory group policy misconfiguration. It seems like the group policy settings and user permissions might need a detailed investigation and manual adjustment. Could you please help me out with this? I need access to the server to complete a project that's due soon. Thanks a bunch!
3:20 PM
**IT Support **
Hey John, thanks for reaching out! Sorry to hear about the access issue. We can definitely look into this for you. For us to proceed, could you please provide the exact error message you're receiving when trying to access the server? This will help us pinpoint the problem more efficiently. Let us know if you have any questions! | High | Network | 2024-10-28T18:38:55.127Z | |
iiz5r1457 | GDrive and GDocs Access Request | Need access to collaborate on GDrive and GDocs for upcoming Marketing campaign | Medium | Account | 2024-10-28T18:38:45.526Z | |
njs5i3n7x | Request for instructions on scheduling automated data backups | Hi team, Can you please provide me with the steps to schedule automated data backups using the company-approved software? Thank you! | Medium | Software | 2024-10-28T18:38:45.160Z | |
rhxsdvazi | Dual Monitor Display Issue | I'm experiencing persistent issues with my dual monitor setup where one monitor intermittently fails to display content. This requires detailed investigation and manual adjustment of display settings, cable connections, and potential hardware inspection. | Medium | Hardware | 2024-10-28T18:38:45.850Z | |
kit11236w | Cloud Tool Access Issue | I'm having trouble accessing our cloud-based project management tool. It seems like there's a complex API rate limiting issue. I need help with a detailed investigation and manual adjustment of the API request configurations and user access patterns. Can someone from IT look into this? | High | Software | 2024-10-28T18:38:45.625Z | |
kuv8bhmdx | Request for Instructions on Reporting Phishing Email | Hi IT, I hope you are well! I received a phishing email in my personal email account and would like to report it following our company guidelines. Could you please provide me with the necessary instructions? I cc'd John for his awareness. Thanks! | Medium | Security | 2024-10-28T18:38:46.402Z | |
iort40u54 | Email Encryption Decryption Error | Hello,
I'm having trouble with our email encryption software. Encrypted messages aren't decrypting correctly, and it's causing quite a bit of disruption. Could you look into this? I think it might need a detailed investigation and possibly some manual reconfiguration of the encryption settings or key management adjustments.
Thanks,
Alex
--
Alex Smith
IT Specialist, Acme Co || Reach out to me (http://acme.co/alex-smith) ! | High | Software | 2024-10-28T18:38:46.637Z | |
khwl645gs | Intermittent Deployment Failures | Hello, I'm experiencing persistent issues with our automated software deployment system. Deployments intermittently fail, and I suspect it might be due to complex script execution errors. This requires a detailed investigation and manual debugging of deployment scripts and server configurations. Could you please assist? | High | Software | 2024-10-28T18:38:46.239Z | |
f48mriuds | Instructions for Troubleshooting Multi-Monitor Display Issues | Guidance needed on resolving display problems when connecting multiple monitors to a workstation. | Medium | Hardware | 2024-10-28T18:38:45.307Z | |
czsez4zif | Instructions for Creating a New Google Calendar for Department Event | Instructions needed for setting up a new Google Calendar for a department-wide event. | Medium | Training | 2024-10-28T18:39:03.776Z | |
tkgpedqfl | Configuring Access to Department-Specific Software | Hi IT,
I seem to have missed a step in the onboarding process for our new hire. They're supposed to have access to the Marketing Analytics and SalesForce platforms, which aren't covered in the standard onboarding. Could you assist in setting up their access to these resources?
Thanks!
--
Alex Jordan | HR Coordinator
Acme Co (https://acme.co/) | Medium | Software | 2024-10-28T18:39:05.326Z | |
wdcdnajlb | Access Request for DBox Personal Folder | Can you please grant me access to the DBox personal folder? I will need this access while I'm assisting John Doe during his project transition period. | Medium | Account | 2024-10-28T18:39:04.207Z | |
837o7vxbb | Access Issue with Internal App | Hey IT Team, I'm having trouble accessing a specific internal application. It seems like there might be some complex DNS configuration issues. Could you look into it and make any necessary manual adjustments to the DNS settings or server-side configurations? Thanks! | High | Network | 2024-10-28T18:39:04.333Z | |
e91xtsiwv | Re: Data Backup Verification Instructions | Approved
On Thu, Nov 30, 2023 at 1:20 PM Alex Johnson <[email protected]> wrote:
Could I please get instructions on how to verify the success of a data backup using our company-approved software?
CCing my manager for approval.
--
Alex Johnson
IT Specialist | Acme Co
Visit My Page (http://acme.co/alex.johnson) | Medium | Software | 2024-10-28T18:39:05.690Z | |
v94yqvwas | Time Synchronization Issues Across Devices | Hi, Good morning, IT. We're experiencing persistent issues with time synchronization across multiple devices in our domain environment. This requires a detailed investigation and manual adjustment of NTP server settings. Additionally, there might be a need to inspect device-specific time configurations. Please look into this at your earliest convenience. Thank you! | High | Network | 2024-10-28T18:39:04.818Z | |
7ynaifq7n | Troubleshooting Google Calendar Notifications on Mobile | Notification issues on mobile devices. | Medium | Software | 2024-10-28T18:39:03.285Z | |
eg0yidc93 | Hey team, my VDI sessions keep freezing intermittently. Can someone help me investigate and adjust settings? :thinking: | Hey team, my VDI sessions keep freezing intermittently. Can someone help me investigate and adjust settings? :thinking: | High | Infrastructure | 2024-10-28T18:39:04.217Z | |
b460j22lo | SF Sales Portal Access Request | Hello! I have 2 team members who need access to the SF Sales Portal. They are both Sales Associates and require the same level of access that I currently have. This is necessary for them to manage client interactions, track sales progress, and update records. 1) Jamie Lee 2) Alex Kim Thanks, Sam -- Sam Thompson | Team Lead, Sales Acme Co (https://acme.co/) • Connect with me (https://acme.co/connect/sam-thompson) | Medium | Account | 2024-10-28T18:39:05.780Z | |
m3x9hdi2v | Access issue with internal reporting tool due to database query optimization | User unable to access specific internal reporting tool due to suspected complex database query optimization issues, requiring detailed investigation and manual adjustment of query configurations and database indexing. | High | Software | 2024-10-28T18:39:03.725Z | |
q5ogtpd3n | cant access gsuite email and calendar | hi i need help accessing my gsuite email and calendar i think i messed up the settings :/ | Medium | Account | 2024-10-28T18:39:56.229Z | |
31jnhn5po | Assistance Required for Configuring New Hire's Access to Specialized Software | Dear IT Support Team: Assistance is required for configuring access to specialized software for our new hire, Jane Doe. This software is not listed in the 'New Hire 101 FAQ'. Account Name: Jane Doe Software Name: Advanced Analytics Pro Description: Jane will be joining the Data Analysis team and requires access to Advanced Analytics Pro for her role. Owner Full Name: Sarah Connor Request Number: 00001234.0 Status Category: Pending Configuration Status: Awaiting IT Support Software Access Start Date: 10/15/2023 Software Access End Date: 10/15/2024 Total Software License Value: $1,200.00 Click on the link below to access the Software Configuration: Advanced Analytics Pro (https://acme.co/software/configure) Request ID: a5N8X0000005xyz Request User ID: 0052M000009PiXY Request Status: Notified Request Date: 10/10/2023 10:00 AM Request Assigned To: IT Support Request Comments: (Role = Data Analyst) Request Approver Comments: Notified - System Info - Notified User: IT Support 2023-10-10 10:00:00-0400 Approvals: | Step Name | Approval Status | Date | Assigned To | Depends On | Actual Approver | Approver Comments | | IT Review | Approved | 10/10/2023 9:00 AM | John Smith | | John Smith | Approved - John Smith 2023-10-10 09:00:00-0400 | | IT Review | Approved | 10/10/2023 10:00 AM | Software Team | | Sarah Connor | Approved - Sarah Connor 2023-10-10 10:00:00-0400 | | IT Review | Not Submitted | | Security | | | | | IT Review | Not Submitted | | Compliance | | | | | High | Software | 2024-10-28T18:39:59.813Z | |
c5ak82f61 | Fwd: Google Calendar Time Zone Issue | Assistance Required for Troubleshooting Google Calendar Not Displaying Correct Time Zone Settings Despite Correct Configuration in User Account Preferences | Medium | Software | 2024-10-28T18:39:55.035Z | |
j7ewcvsq8 | Request: Multi-Factor Authentication Setup Instructions - [email protected] | Notification from Acme IT Support
Acme Co. Image
This request for multi-factor authentication setup instructions is to assist you in securing access to the company's financial reporting system.
The request details include:
User: [email protected]
By: Service Account ([email protected])
Date: Mon, Oct 30 2023 09:00 UTC
Support Center is not enabled for this request. Support Center can provide additional details, setup options, and security recommendations. To enable, turn on support in the request detail page.
Go to Request Details
You have received this important update about your Acme Co. account because you are the designated admin recipient for this request type. You can turn off these requests or change the email recipients in the Requests section of the Admin Console.
Acme Co. 1234 Elm Street Anytown, USA
--
You received this message because you are subscribed to the Acme Co. Groups "IT Support" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. | Medium | Security | 2024-10-28T18:39:58.991Z | |
z31bb02tg | Email Configuration Assistance | Hello IT! I'm having trouble setting up my email on my mobile device. Despite entering the correct credentials and settings, I keep encountering authentication errors. Could you please assist me with this? Thank you! | Medium | Communication | 2024-10-28T18:39:55.139Z | |
8sh44yrk1 | Email Sync Issues on Mobile Device | Hey IT Team, Can you help me with some email sync issues on my mobile device? I'm experiencing inconsistent email delivery and missing attachments, even though the configuration settings seem correct. Thanks, Alex | Medium | Software | 2024-10-28T18:39:55.713Z | |
oat88soo8 | Instructions for Verifying Data Backup Integrity | Hello, I am looking for guidance on how to verify and ensure the integrity of our data backups using the company-approved software. Could you please provide detailed instructions or direct me to the appropriate resources? Thank you for your assistance. Best Regards, -- Alex Johnson | Data Analyst New York, NY | Medium | Software | 2024-10-28T18:39:55.266Z | |
8mvbaeqv9 | Access Request for SF Lightning Platform | Hello IT, I need access to the SF Lightning Platform for a new team member. They have completed all necessary onboarding procedures. Can access credentials be provided to: Alex Johnson [email protected] Thanks, Jamie Jamie Lee Operations Manager | Acme Co Phone: (555) 123-4567 Email: [email protected] Calendar: https://acme.co/jamie-lee | Medium | Account | 2024-10-28T18:39:55.623Z | |
v4f7z7h45 | Persistent Issues with Email Filtering System | User experiencing persistent issues with automated email filtering system where legitimate emails are incorrectly marked as spam, requiring detailed investigation and manual adjustment of filtering rules and potential whitelist updates. | High | Software | 2024-10-28T18:39:55.074Z | |
arztwej7e | Hey IT team! Could you please provide instructions on resolving common connectivity issues when accessing the remote desktop? Thanks! | Hey IT team! Could you please provide instructions on resolving common connectivity issues when accessing the remote desktop? Thanks! | Medium | RemoteWork | 2024-10-28T18:39:56.449Z |
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